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Sample records for satisfaction perceived justice

  1. Perceived justice and recovery satisfaction: the moderating role of customer-perceived quality

    Directory of Open Access Journals (Sweden)

    Jha Subhash

    2015-09-01

    Full Text Available Recovery strategies are critical to service providers in their efforts to maintain satisfied and loyal customers. While the existing research shows that recovery satisfaction is a function of customer perception of distributive, procedural and interactional justice, the present study considers an important contextual factor - customer-perceived quality of the service provider in the evaluation of justice dimensions and satisfaction. To test the hypotheses proposed, a survey was carried out in the mobile services context. The findings reveal that customer-perceived quality affects the evaluation of justice dimensions and its outcomes. The findings reveal that while distributive justice enhances recovery satisfaction for low perceived quality services, the procedural justice resulted in greater satisfaction in high perceived quality services. Thus, by understanding the role of customer-perceived quality, service managers can deliver effective recovery strategies thereby enhancing satisfaction and loyalty.

  2. The Effect Of Perceived Justice On Customer Satisfaction In The Service Recovery Context: Testing Mediating Variables

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    Jeanne Ellyawati

    2012-12-01

    Full Text Available This study examines the impact of service failure through the model of service recovery evaluation. The study focuses on the concept of justice theory to determine the influence of emotions on the three dimensions of justice (distributive, procedural, and interactional for consumer satisfaction. The study considered a sample of 102 retailers in the Yogyakarta region in Indonesia, whose customers had experienced service failure and received service recovery. This study hypothesizes that perceived justice will significantly affect customer satisfaction directly in the context of service recovery satisfaction. It is further hypothesized that there will be a significant indirect effect of perceived justice on customer satisfaction in the context of service recovery satisfaction through emotions. This study employs the hierarchical regression model and shows that perceived justice (distributive, procedural, and interactional significantly and directly affects customer satisfaction. Further findings indicate that perceived justice also significantly and indirectly affects customer satisfaction. Positive emotions influence the effect of perceived justice on customer satisfaction. Negative emotions only mediate between perceived procedural justice and satisfaction. Thus, negative emotions do not elicit perceived distributive and interactional justice to unsatisfied retailer as consumers. The mediating variables are only partial mediations. The findings hold significant implications for the theory and practice of service recovery management, especially for retailers and service providers.

  3. The Relationship between Perceived Organizational Justice and Organizational Commitment with Job Satisfaction in Employees of Northern Tehran Health Care Center

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    Mohammad-Hossein Safi

    2016-03-01

    Full Text Available Background and Objective: Today, the organizations are obligated to take sufficient attention to human resources in order to attain greater efficiency and ultimately achieve their goals. Considering the importance of desirable behavior in organizations and its impact on the attitudes and perceptions of employees, it is necessary to pay special attention to the treatment of staff and their needs. The present study was prepared to investigate the relationship between organizational justice and organizational commitment and job satisfaction among health care employees in north Tehran.Materials and Methods: The study was done descriptive-analytical among employees with at least 6 months of experience and with a sample size of 259 patients at the health center. Data collection tools consisted job satisfaction, organizational justice and organizational commitment questionnaires. SPSS software was used for data analysis and Pearson's correlation coefficient and T-test was used for independent groups and regression.Results: The mean (SD of Job satisfaction in employees was 50.1 (12.3, perceived organizational justice was 66.4 (1.17 and organizational commitment was 61.3 (5.7, out of 100. The result value of the correlation coefficient indicates positive and significant relationship between organizational justice and organizational commitment with job satisfaction. Also, components of affective commitment and normative commitment has a significant relationship with job satisfaction, and all of the components of organizational justice (distributive justice, procedural justice, interactional justice have a significant positive correlation with job satisfaction. Regression analysis indicated that organizational justice and organizational commitment are able to predict job satisfaction of the employees. But the components of procedural justice and distributive justice were not able to predict job satisfaction, and job satisfaction can be predicted only

  4. Analyzing the relationship between perceived justice and satisfaction after service failures: a case study in a telecom company

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    Marcus Augusto Vasconcelos Araújo

    2016-03-01

    Full Text Available The zero defect is something virtually unachievable in service operations, which makes the ability of companies to effectively manage customer complaints derived from service failures an important condition for its success in the long term. This article evaluates the influence of justice perceptions in customer satisfaction after a complaints management process. The case of a cell phone company is analyzed in which a survey with 496 customers who complained to the firm’s call center was applied. Customers’ justice perceptions and its relationship with satisfaction after the procedure were evaluated. The results obtained with a logistic regression analysis indicated that perceptions of procedural and distributive justice influenced significantly satisfaction, while the interpersonal justice, despite having had the high individual mean, didn’t showed any significant relationship with this construct. Some important reflections are made based on these results, considering that many elements of justice poorly evaluated had great influence on the final satisfaction, which indicated the need for the company to review its priorities in terms of processes evaluation and employee training.

  5. The Effect of Perceived Justice on Satisfaction, Value, Trust and Affect: Evidence from a Business-to-Business Context

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    Kambiz Heidarzadeh Hanzaee

    2013-06-01

    Full Text Available This research investigates the effect of distributive justice, procedural justice and interactional justice on satisfaction, value, trust and affect. Furthermore, this study argues whether this variables influences behavioral intentions in a B2B setting. To test these relationships, the present study uses data from 198 members of purchasing committee in medical laboratory. Structural equations modeling using PLS was performed to empirically test the relationship between the constructions this study. The results of the structural equation analysis reveal that all of these hypotheses are supported. Following a discussion of the results, research limitations and directions for future research are offered.

  6. Relationship between Organizational Communication Satisfaction and Organizational Justice: An Empirical Study

    OpenAIRE

    Gök, Sibel; Karatuna, Işıl; Özkılıçcı, Gökçe

    2013-01-01

    This study aimed to investigate the relationship between organizational communication satisfaction and organizational justice and to explore the impact of communication satisfaction on perceived justice in a group of university employees. Data were obtained through questionnaires among 481 academics working in public and private universities in Turkey. The research measures used in this study were the Communication Satisfaction Questionnaire of Downs and Hazen and the Organizational Justice S...

  7. Polarization of perceived Procedural Justice.

    Science.gov (United States)

    Flint, Douglas H; Hernandez-Marrero, Pablo; Wielemaker, Martin

    2006-02-01

    This study examined polarization of perceptions of Procedural Justice. Two polarization mechanisms are examined, Persuasive Arguments and Social Comparisons. Participants were students enrolled in a first-year introductory business class. There were 216 participants in the Persuasive Arguments study, 429 in the Social Comparisons study. The average age of all participants was 22.3 yr. (SD = 2.1); 56% were women. Fields of study represented were business, engineering, information technology, and sports. Analysis showed under conditions of low Procedural Justice, polarization effects were only found with the Persuasive Arguments mechanism. Under conditions of high Procedural Justice, polarization effects were only found with Social Comparisons. Implications for group polarization and Procedural Justice theories are considered.

  8. A Longitudinal Study of the Predictors of Perceived Procedural Justice in Australian University Staff.

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    Pignata, Silvia; Winefield, Anthony H; Provis, Chris; Boyd, Carolyn M

    2016-01-01

    This study examined the factors that predict employees' perceptions of procedural justice in university settings. The paper also reviews the ethical aspects of justice and psychological contracts within employment relationships. The study examined the predictors of perceived procedural justice in a two-wave longitudinal sample of 945 employees from 13 universities by applying the Job Demands-Resources theoretical model of stress. The proposed predictors were classified into two categories: Job demands of work pressure and work-home conflict; and job resources of job security, autonomy, trust in senior management, and trust in supervisor. The predictor model also examined job satisfaction and affective organizational commitment, demographic (age, gender, tenure, role) and individual characteristics (negative affectivity, job involvement) as well as Time 1 (T1) perceptions of procedural justice to ensure that tests were rigorous. A series of hierarchical multiple regression analyses found that job satisfaction at T1 was the strongest predictor of perceived procedural justice at Time 2. Employees' trust in senior management, and their length of tenure also positively predicted justice perceptions. There were also differences between academic and non-academic staff groups, as non-academic employees' level of job satisfaction, trust in senior management, and their length of organizational tenure predicted procedural justice perceptions, whereas for academics, only job satisfaction predicted perceived justice. For the "all staff" category, job satisfaction was a dominant and enduring predictor of justice, and employees' trust in senior management also predicted justice. Results highlight the importance of workplace factors in enhancing fair procedures to encourage reciprocity from employees. As perceived procedural justice is also conceptually linked to the psychological contract between employees-employers, it is possible that employees' levels of job satisfaction and

  9. An Analysis of the Relationship between Organizational Justice and Job Satisfaction among the Staff of Isfahan\\\\\\'s Welfare Organization

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    Tahereh Babazadeh

    2014-04-01

    There is a positive and significant relationship between organizational justice and overall job satisfaction, which means organizational justice, leads to overall job satisfaction. So in order to increase positive attitudes and job satisfaction, efforts must be made in management to improve the organizational justice system. So that satisfied and committed employees show less turnover intensions. This fact implies that job satisfaction can be depended directly on the level of organizational justice as it is being perceived by the employees. At the end, it should be pointed out that there was no significant difference in this study between views of personnel about organizational justice and job satisfaction in terms of gender, age, or employment status.

  10. The Moderating Effects of Corporate Image on the Relationship between Perceived Justice Dimensions and Consumer Attitudes and Repurchase Intentions from Online Shopping in Iran

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    Kamal Ghalandari

    2013-01-01

    Full Text Available The purpose of this study is to investigate the effects of perceived justice dimensions on consumer attitude (Satisfaction with the recovery, overall firm satisfaction and trust and repurchase intentions by considering the role of corporate image. Totally, 400 questionnaires were distributed to university students, that 380 questionnaires were used for the final analysis, which the results from analysis of them based on simple linear regression and multiple hierarchical regression show that distributive justice has a positive influence on satisfaction with the recovery and consumers’ trust; Procedural justice has a positive influence on satisfaction with the recovery, overall firm satisfaction and repurchase intentions; Interactional justice has a positive influence on satisfaction with the recovery, consumers’ trust and repurchase intentions; Satisfaction with the recovery has a positive influence on consumers’ trust, overall firm satisfaction and repurchase intentions; Consumers’ trust has a positive influence on repurchase intentions; Overall firm satisfaction has a positive influence on repurchase intentions. The study also showed that corporate image plays a moderating role in the relationship between perceived justice dimensions and overall firm satisfaction, consumers’ trust and repurchase intentions; also corporate image plays a moderating role in the relationship between interactional justice and satisfaction with the recovery. However, the moderating role of corporate image was not found in the relationship between distributive justice, procedural justice and satisfaction with the recovery.

  11. The effects of Justice Oriented Service Recovery on Customer Satisfaction and Loyalty in Retail Banks in Ethiopia

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    Efrem Sisay Assefa

    2014-08-01

    Full Text Available The principal objective of this study is to investigate the effects of justice oriented service recovery on customer satisfaction in retail banks in Ethiopia. It also attempts to assess how recovery satisfaction in turn affects customer loyalty.  In order to realize the research objectives, data were collected through survey questionnaire from a total of 400 customers who have experienced service failures and recovered by the banks during the past one year.  The study utilizes the instrument developed by Tax et al. (1998. Findings reveal that, perceived justice namely procedural justice, interactional justice and distributive justice were found to be positively related to recovery satisfaction.  Recovery satisfaction is also positively related with customer loyalty.

  12. Perceived Justice in Political Marketing: An Exploratory Study

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    Ihwan Susila

    2011-06-01

    Full Text Available The purpose of this study is to criticize and develop the construct of equity theory within the framework of perceived justice. Specifically, this study aims to investigate perceived justice construct in political marketing perspective. Sample of the research consist of voters of political parties in Indonesia.Data were collected through interviews and a survey using a structured questionnaire with a purposive sampling method to 150 respondents. The study use exploratory factor analyses and Cronbach Alpha method to test the construct validity. The research also use measurement model of structural equation model (SEM which is the same as confirmatory factor analysis procedure. Qualitative method also used in this research to investigate the new construct of perceived justice in political marketing. Result of the study found that procedural justice has weak construct validity and the definition of the construct is not clear. Findings the new concept of justice in a political marketing perspective discussed in this article.

  13. From Redistribution to Recognition: How School Principals Perceive Social Justice

    Science.gov (United States)

    Wang, Fei

    2016-01-01

    Where there are people, there is social in/justice. Using Nancy Fraser's framework, this qualitative research examines how school principals perceive social justice in schools. Twenty-one elementary and secondary school principals were interviewed in the Greater Toronto Area. The study provides some empirical evidence on the ways social…

  14. Perceived Organizational Justice in Care Services: creation and multi-sample validation of a measure.

    Science.gov (United States)

    Pérez-Arechaederra, Diana; Briones, Elena; Lind, Allan; García-Ortiz, Luis

    2014-02-01

    Organizational justice (OJ) perceptions predict attitudes and behaviors of customers and employees across a broad range of services. Although OJ has proven predictive power and relevance, it has rarely been studied in health care settings. This stems partially from the lack of a reliable and valid measure of patients' OJ in health care encounters. The objective here was to create and validate a measure of patients' OJ. With that purpose, a survey study with two sampling contexts - the U.S. and Spain - was carried out in order to provide a cross-national validation of the scale in two versions: English (Perceived Organizational Justice in Care Services, PJustCS) and Spanish (Percepción de Justicia Organizacional en el Ámbito Sanitario, PJustAS). Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) were used to select the appropriate items in the final version of the instrument. Reliability and validity of the measure were tested. A total of 406 patients in the U.S. and 473 patients in Spain participated. The measures used were the newly created scale of Perceived Organizational Justice in Care Services (PJustCS/PJustAS) and scales of patients' Satisfaction, Trust and Global Justice. Factor Analyses supported the four dimensional structure of the instrument for each group. Multigroup CFA substantiated invariant factor loadings and invariant structural models across both samples, hence, supporting that the instrument is applicable in its two versions: English and Spanish. Validation results showed expected positive relations of OJ with patients' satisfaction, trust in clinicians and global perceived justice. These results point out the importance of health care customers' perceived organizational justice in the explanation of health care dynamics. The scale has desirable psychometric properties and shows adequate validity, contributing to the potential development of the area.

  15. Cultural Openness, Interpersonal Justice, and Job Satisfaction among Millennials and Seniors: Evidence from Japanese Target Employees Following M&A

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    Ralf,Bebenroth; Maimunah, Ismail

    2014-01-01

    This study compares the perceptions of Millennials with those of senior employees in a cross border acquisition. Literature on Millennials argues that since they are open-minded, it can be assumed they would enjoy greater job satisfaction after their firm is acquired by another company. We investigated how employees perceived interpersonal justice and its influence on job satisfaction, and to what extent employees' culturally open mindedness mediated this relationship. The results showed that...

  16. Effects of civil servants’ perceived organization justice on job satisfaction and contextual performance%公务员组织公平感与关联绩效:工作满意度的中介作用

    Institute of Scientific and Technical Information of China (English)

    卢威; 赵维良; 柳中权

    2011-01-01

    The purpose of this study is to examine how the civil servants’ perceptions of organizational justice influence contextual performance and to reveal the mediating effects of job satisfaction in perceptions of organizational justice and contextual performa%采用问卷调查法,检验公务员组织公平感与关联绩效之间关系以及工作满意度在二者之间的作用。通过对大连10个政府部门500名公务员的调查数据进行层次回归分析、中介效应检验,结果显示:程序公平和领导公平是公务员关联绩效的显著正向预测变量;工作满意度是公务员关联绩效的显著正向预测变量;工作满意度在公务员组织公平感与其关联绩效关系之间具有完全中介作用。

  17. Facebook Users’ Engagement and Perceived Life Satisfaction

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    Tammy R. Vigil

    2015-07-01

    Full Text Available This study extends existing research on Facebook’s impact on users’ life satisfaction. The results from two surveys of college students demonstrate a tension between Facebook use and users’ perceived contentment with their lives. Existing literature indicates students use Facebook to enhance self-esteem, yet the results from this study connect increased Facebook use to lower self-reported levels of happiness. In particular, respondents’ interactions with photos and videos increase users’ dissatisfaction. This phenomenon may be due to the impact photos have on the ways users engage in social comparisons with Facebook “friends” and the self-construals they create based on these comparisons.

  18. Facebook Users’ Engagement and Perceived Life Satisfaction

    Directory of Open Access Journals (Sweden)

    Tammy R. Vigil

    2015-07-01

    Full Text Available This study extends existing research on Facebook’s impact on users’ life satisfaction. The results from two surveys of college students demonstrate a tension between Facebook use and users’ perceived contentment with their lives. Existing literature indicates students use Facebook to enhance self-esteem, yet the results from this study connect increased Facebook use to lower self-reported levels of happiness. In particular, respondents’ interactions with photos and videos increase users’ dissatisfaction. This phenomenon may be due to the impact photos have on the ways users engage in social comparisons with Facebook “friends” and the self-construals they create based on these comparisons.

  19. Perceived complexity of care, perceived autonomy, and career satisfaction among primary care physicians.

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    Katerndahl, David; Parchman, Michael; Wood, Robert

    2009-01-01

    The purpose of this study was to examine relationships of both perceived autonomy and perceived complexity of care with career satisfaction. This secondary analysis used 3 consecutive surveys of family physicians, internists, and pediatricians from the Community Tracking Survey. Two-way analysis of variance assessed interaction effects of perceived complexity of care and perceived autonomy on satisfaction. Logistic regression analysis identified physician characteristics, practice characteristics, practice improvement strategies, perceived complexity, and perceived autonomy that accounted for variance in career satisfaction among physicians. Although 24% to 27% of physicians felt perceived complexity of care expected was greater than it should be, 83% to 86% felt free to make clinical decisions. Approximately 80% of physicians were satisfied with their careers. Differences in probability of career satisfaction were highly significant (P satisfaction. Higher perceived autonomy and lower perceived patient complexity as higher than desirable were associated with high career satisfaction among primary care physicians.

  20. Perceived Social Support Mediating the Relationship between Perceived Stress and Job Satisfaction

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    Sultan, Sarwat; Rashid, Safia

    2015-01-01

    This research was conducted to examine the mediating effect of perceived social support between perceived stress and job satisfaction among employees. A conveniently selected sample of 280 employees provided the information on Perceived Social Support Scale, Perceived Stress Scale, and Job Satisfaction Survey. Employing Regression analyses,…

  1. Perceived Social Support and Students' Life Satisfaction among ...

    African Journals Online (AJOL)

    Perceived Social Support and Students' Life Satisfaction among Selected ... about the university life or new environment where they find themselves. ... to build a formidable social network that can enhance their life satisfaction and academic ...

  2. (Injustice contexts and work satisfaction: The mediating role of justice perceptions

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    Zhou, Q.

    2012-01-01

    Full Text Available This study explores the impact of the social context, namely (injustice climate and target, in workers' justice perceptions and satisfaction. Individual's justice judgments are expected to mediate the relationship of (injustice climate and target with work satisfaction. We found mediation effects of procedural justice in the relationship between justice climate and satisfaction, and interactional justice in the relationship between injustice target and satisfaction. Distributive justice does not affect the relationship between the (injustice context and satisfaction. Findings demonstrate the relevance of framing organizational justice in a socially contextualized perspective since they seem to influence individual justice reactions and work attitudes. Using an experimental methodology, it was possible to explore the role of seldom studied contextual variables.

  3. Perceived Income Justice Depends on the Economy

    OpenAIRE

    Liebig, Stefan; Valet, Peter; Schupp, Jürgen

    2010-01-01

    At least half of all employees in Germany described their wages in all three survey years under consideration here - 2005, 2007, and 2009 - as just. Still, major changes occurred over this period in how people perceived their earnings. Data from the Socio- Economic Panel (SOEP) Study show that after an increase in income dissatisfaction in 2007, the percentage of the population who consider their income unjust has again decreased substantially in 2009 - at 30 percent - to 2005 levels. This su...

  4. Does psychological need satisfaction perceived online enhance well-being?

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    Wang, Ligang; Tao, Ting; Fan, Chunlei; Gao, Wenbin

    2015-09-01

    The Internet has been building a new context, in which adolescents and young people complete their academic tasks, do their work, engage in social interaction, and even conduct anonymous identity experimentation. Therefore, it becomes very significant to assess psychological need satisfaction online, and to relate it to well-being. This study investigated the influence on well-being of psychological need satisfaction perceived online and the regulatory role in this relationship of psychological need satisfaction perceived in daily life. A total of 1,727 students from junior and senior high schools and universities in China were surveyed using the Basic Psychological Needs in General scale, the Basic Psychological Needs in the Online World scale, and the Index of Well-Being, Index of General Affect scale. The mean age of the adolescent sample was 17.47 years (ranging from 12.50 to 25.42 years). The results indicated that both need satisfaction perceived online and that perceived in daily life positively predicted psychological well-being, and psychological need satisfaction in daily life qualified the association between psychological need satisfaction perceived online and well-being. In particular, students who perceived higher psychological need satisfaction in daily life were found to benefit from psychological need satisfaction perceived online, but students with low psychological need satisfaction perceived in daily life did not. We suggest that people who perceive lower basic need satisfaction in daily life are more likely to use the Internet for socioaffective regulation and to consider cyberspace as a new world. Thus, need satisfaction perceived online may not transform into "real" happiness.

  5. Role Of Perceived Value, Customer Expectation, Corporate Image And Perceived Service Quality On The Customer Satisfaction

    National Research Council Canada - National Science Library

    Rizwan Ali; Gao Leifu; Muhammad YasirRafiq; Mudassar Hassan

    2015-01-01

      This study sets out to investigate the influence of perceived value, customer expectation, corporate image and perceived service quality on the customer satisfaction particularly in Pakistan telecommunication industry...

  6. Perceptions of Organizational Justice, Job Satisfaction, and Organizational Commitment in Intercollegiate Athletics: A Study of NCAA Men's Sport Coaches

    Science.gov (United States)

    Thorn, Dustin

    2010-01-01

    The purpose of the present study was to examine the relationship among organizational justice components, overall job satisfaction, and organizational commitment within the intercollegiate athletics setting. Perceptions of three organizational justice components (procedural, distributive, and interactional), overall job satisfaction, and…

  7. Interactional justice as a mediator of the relationship between pay for performance and job satisfaction

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    Azman Ismail

    2011-11-01

    Full Text Available Purpose: This study was conducted to examine the effect of pay for performance and interactional justice on job satisfaction.Design/methodology/approach: A survey method was used to collect 107 usable questionnaires from employees who work in the US subsidiary manufacturing firm operating in a silicon valley in East Malaysia, Malaysia.Findings: The outcomes showed two important findings: first, relationship between interactional justice and adequacy of pay significantly correlated with job satisfaction. Second, relationship between interactional justice and participation in pay systems significantly correlated with job satisfaction. Statistically, this result confirms that interactional justice does act as a mediating variable in the pay for performance models of the studied organization.Originality/value: Most previous research tested a direct effect of pay for performance on job satisfaction. Unlike such research approach, this study discovers that interactional justice has strengthened the effect of pay for performance on job satisfaction in a compensation system framework.

  8. Counselors' Perceived Person-Environment Fit and Career Satisfaction

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    Rehfuss, Mark C.; Gambrell, Crista E.; Meyer, Dixie

    2012-01-01

    This correlational study examined the relationship between career satisfaction and person-organization, demands-abilities, and needs-supplies fit with counselors (N = 464) using the Perceived Job Fit instrument (Cable & DeRue, 2002) and a scale of career satisfaction adapted from the Adult Career Concerns Inventory (Super, Thompson, Lindeman,…

  9. Counselors' Perceived Person-Environment Fit and Career Satisfaction

    Science.gov (United States)

    Rehfuss, Mark C.; Gambrell, Crista E.; Meyer, Dixie

    2012-01-01

    This correlational study examined the relationship between career satisfaction and person-organization, demands-abilities, and needs-supplies fit with counselors (N = 464) using the Perceived Job Fit instrument (Cable & DeRue, 2002) and a scale of career satisfaction adapted from the Adult Career Concerns Inventory (Super, Thompson, Lindeman,…

  10. Incorporating Perceived Importance of Service Elements into Client Satisfaction Measures

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    Hsieh, Chang-Ming

    2012-01-01

    Objective: The purpose of this study was to assess the need for incorporating perceived importance of service elements into client satisfaction measures. Method: A secondary analysis of client satisfaction data from 112 clients of an elderly case management setting was conducted. Results: This study found that the relationship between global…

  11. Cross-level relationships between justice climate and organizational citizenship behavior: perceived organizational support as mediator

    National Research Council Canada - National Science Library

    Zhang, Li; Teng, Eryue; Qiu, Yang

    2017-01-01

    We investigated the mediating role of perceived organizational support in the cross-level relationships between procedural, interpersonal, and informational justice climate and organizational citizenship behavior...

  12. Financial Ratios and Perceived Household Financial Satisfaction

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    Scott Garrett

    2013-08-01

    Full Text Available This paper tests the relative strength of three objective measures of financial health (using the solvency, liquidity, and investment asset ratio in predicting a household’s subjective feeling of current financial satisfaction. Using a sample of 6,923 respondents in the 2008 Health and Retirement Study this paper presents evidence of two main findings: 1 the solvency ratio is most strongly associated with financial satisfaction levels based on a cross-sectional design and 2 changes in the investment asset ratio are most strongly associated with changes in financial satisfaction over time.

  13. 组织公平和组织支持感对三甲医院新入职护士工作满意度的影响%Influence of organizational justice and perceived organizational support on the job satisfaction of new nurses in grade A hospitals

    Institute of Scientific and Technical Information of China (English)

    毛向英; 陈蕾; 张平; 李蓉

    2012-01-01

    Objective To explore the influence of organizational justice and perceived organizational support on the job satisfaction of new nurses in grade A hospitals.Methods A survey was conducted in 350new nurses in a grade A hospital with the organizational justice questionnaire (OJQ),survey of perceived organizational support(SPOS) and minnesota satisfaction questionnaire (MSQ).Results The score of OJQ,SPOS and MSQ of 350 new nurses respectively was (25.82 ± 5.18),( 100.30 ± 19.57) and ( 140.04 ±21.37).The score of SPOS of undergraduate degree nurses was significantly higher than that of college degree nurses( t =8.543,P < 0.01),and the score of MSQ of undergraduate degree nurses was significantly lower than that of college degree nurses ( t =1.704,P < 0.05 ),and the score of SPOS and MSQ of nurses who entered hospital for 1-2 years were significantly higher than that of nurses who entered hospital less than one year (t =15.782,t =26.342; P <0.01).Organizational justice and perceived organizational support were positively correlated with job satisfaction ( P < 0.05 ),and the prediction coefficient respectively was 0.236 and 0.183 ( P <0.01).Conclusions Organizational justice and perceived organizational support has significantly positive influence on the job satisfaction of new nurses,and it has certain prediction on the job satisfaction.%目的 了解组织公平、组织支持感对三甲医院新入职护士工作满意度的影响.方法 采用组织公平问卷、组织支持感问卷和明尼苏达满意度问卷对三甲医院新入职护士进行调查.采用集中发放的形式,调查前由研究者对问卷填写的注意事项进行统一说明,然后统一发放问卷,统一收回,问卷采用不记名方式进行,并遵循保密原则.结果 最终共发放问卷368份,收回有效问卷350份,有效率为95.11%.350名新入职护士组织公平、组织支持感和工作满意度总均分分别为(25.82±5.18),(100.30±19.57)和(140.04±21

  14. Perceived Justice’s Influence on Post-Purchase Intentions and Post-Recovery Satisfaction in Online Purchasing: the Moderating Role of Firm Reputation in Iran

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    Kamal Ghalandari

    2013-01-01

    Full Text Available The purpose of this study is to investigate the effects of perceived justice on post-purchase intentions and post-recovery satisfaction by considering the role of firm reputation. Perceived justice, the independent variable, was measured on distributive, procedural and interactional. Post-purchase intentions and post-recovery satisfaction, the dependent variable and also, Firm Reputation was the moderator variable. Totally, 400 questionnaires were distributed to university students, that 382 questionnaires were used for the final analysis, which the results from analysis of them based on simple linear regression and multiple hierarchical regression show that perceived justice Dimensions influences on post-purchase intentions and post-recovery satisfaction and in addition to it, variable of firm reputation moderates these influences too. Managerial implications of these findings are briefly discussed.

  15. Management support and perceived consumer satisfaction in skilled nursing facilities.

    Science.gov (United States)

    Metlen, Scott; Eveleth, Daniel; Bailey, Jeffrey J

    2005-08-01

    How managers 'manage' employees influences important firm outcomes. Heskett, Sasser, and Schlesinger contend that the level of internal support for service workers will influence consumer satisfaction. This study empirically explores how skilled nursing facility (SNF) managers affect consumer satisfaction by encouraging employee effectiveness and listening to employees to determine how to improve employee effectiveness. We extend previous research by proposing management as a form of internal support and demonstrating its relationship to service process integration, as a distinct form of internal support. The results of our individual-level investigation of 630 nursing assistants from 45 SNFs provide support for our two-part hypothesis. First, active management support and process integration, as elements of internal support, do lead to increased employee satisfaction and employee effectiveness. Second, the increased employee satisfaction and effectiveness was positively related to consumer satisfaction, as evaluated by the service workers. Thus, there is a positive influence of management's internal support of nursing assistants on perceived consumer satisfaction.

  16. Organization structure as a moderator of the relationship between procedural justice, interactional justice, perceived organizational support, and supervisory trust.

    Science.gov (United States)

    Ambrose, Maureen L; Schminke, Marshall

    2003-04-01

    Organizational justice researchers recognize the important role organization context plays in justice perceptions, yet few studies systematically examine contextual variables. This article examines how 1 aspect of context--organizational structure--affects the relationship between justice perceptions and 2 types of social exchange relationships, organizational and supervisory. The authors suggest that under different structural conditions, procedural and interactional justice will play differentially important roles in determining the quality of organizational social exchange (as evidenced by perceived organizational support [POS]) and supervisory social exchange (as evidenced by supervisory trust). In particular, the authors hypothesized that the relationship between procedural justice and POS would be stronger in mechanistic organizations and that the relationship between interactional justice and supervisory trust would be stronger in organic organizations. The authors' results support these hypotheses.

  17. Do it right this time: the role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures.

    Science.gov (United States)

    Liao, Hui

    2007-03-01

    Integrating justice and customer service literatures, this research examines the role of customer service employees' behaviors of handling customer complaints, or service recovery performance (SRP), in conveying a just image of service organizations and achieving desirable customer outcomes. Results from a field study and a laboratory study demonstrate that the dimensions of SRP--making an apology, problem solving, being courteous, and prompt handling--positively influenced customer satisfaction and then customer repurchase intent through the mediation of customer-perceived justice. In addition, service failure severity and repeated failures reduced the positive impact of some dimensions of SRP on customer satisfaction, and customer-perceived justice again mediated these moderated effects. (c) 2007 APA, all rights reserved.

  18. The mediating effect of distributive justice in the relationship between pay design and job satisfaction

    National Research Council Canada - National Science Library

    Azman Ismail; Dayang Kartini Abang Ibrahim; Antonia Girardi

    2009-01-01

    ...., pay structure and pay level) significantly correlated with job satisfaction. This result confirms that distributive justice plays an important role as a mediating variable in the pay design models of the organizational sector sample...

  19. Corporate Social Responsibility, Organizational Justice and Job Satisfaction: How do They Interrelate, If at All?

    Directory of Open Access Journals (Sweden)

    Aharon Tziner

    2011-01-01

    Full Text Available Although recent years have seen considerable theoretical attention devoted to corporate social responsibility (CSR, a multi-dimensional construct encompassing commitment to society, employees, customers, and the government, the relationship between CSR and employee attitudes has not been sufficiently studied. This study therefore examines the connections between the macro concept of CSR and micro research in the employee dimensions of organizational justice and job satisfaction. Questionnaires measuring CSR, organizational justice, and job satisfaction were completed by 101 employees. Results show that CSR is positively related to both organizational justice and job satisfaction. In addition, the relationship between CSR and job satisfaction was found to be mediated by organizational justice. The discussion stresses the value of CSR as a business strategy.

  20. Factors Affecting Perceived Satisfaction with Facebook in Education

    Science.gov (United States)

    Kanthawongs, Penjuree; Kanthawongs, Penjira; Chitcharoen, Chaisak

    2016-01-01

    [For full proceedings, see ED571332.]The aim of this study is to explore the impact of perspectives on Facebook in education and relational commitment towards perceived satisfaction with Facebook. The sample included 157 students of two private universities in Bangkok and Pathum Thani province of Thailand during April to May of academic year 2015…

  1. Organizational Justice and Employee Satisfaction in Performance Appraisal

    Science.gov (United States)

    Palaiologos, Anastasios; Papazekos, Panagiotis; Panayotopoulou, Leda

    2011-01-01

    Purpose: This paper aims to explore the performance appraisal (PA) aspects that are connected with organizational justice, and more specifically three kinds of justice, namely distributive, procedural and interactional justice. Design/methodology/approach: The research is based on a sample of 170 respondents who answered a questionnaire giving…

  2. The Impact of Organizational Justice on Employee's Job Satisfaction: The Malaysian Companies Perspectives

    Directory of Open Access Journals (Sweden)

    Choong K. Fatt

    2010-01-01

    Full Text Available Problem statement: This research study analyzed the impact of organizational justice as encompassed by two components, namely distributive justice and procedural justice on employee’s job satisfaction, organizational commitment, and turnover intention. This study revealed a positive and significant relationship showing that the foundation of an employee’s job satisfaction and organizational commitment is within the application of both distributive and procedural justice, and this supports a significant negative relationship to turnover intention. Approach: This study included the design and distribution of a self-administered questionnaire to 300 Malaysian employees working for small and middle size companies in the Malaysia, Klang Valley. The sample consisted of managerial and non-managerial employees who volunteered to participate in this study. The results supported the hypothesis that distributive and procedural justice has significant relationship with employee’s job satisfaction, organizational commitment and turnover intention. Result: This finding implied that the higher the level of employee’s perception towards fairness to the means used to determine outcomes (procedural justice and fairness of the outcomes employees receive (distributive justice tended to increase the level of employees’ job satisfaction, organizational commitment while reduces turnover intention. Therefore, organizations that take a proactive approach to understand employee’s perceptions of distributive and procedural justice, and provide appropriate working environment can potentially reap benefits including cost associated to employee retentions. Conclusion: The findings in this study would help managers and business organization in Malaysia to formulate strategies that involved work factors such as distributive and procedural justice to improve the management of human resource development. These strategies would help in influencing positive behaviors among

  3. The perceived quality of working life and job facet satisfaction

    Directory of Open Access Journals (Sweden)

    E. A. Coster

    1992-06-01

    Full Text Available To improve our understanding of the influence of the domains of the quality of working life on job satisfaction, recent research suggests that job facet satisfaction may be more strongly related to specific job domains than to overall job satisfaction. This study examined the relationships between job facet satisfaction, in eleven specific job facets, overall satisfaction and the perceived quality of working life. The results supported the hypothesis. Similar results were obtained after factor analysing the specific job facets indicating the use of studying specific job domains and their respective job facet satisfactions. Opsomming Ter uitbreiding van ons begrip van watter uitwerking die domeine van die gehalte van werklewe op werkbevrediging het, dui onlangse navorsing daarop dat werkfasetbevrediging moontlik 'n sterker verband met spesifieke werkdomeine as met algemene werkbevrediging toon. In hierdie studie is die verhouding tussen werkfasetbevrediging t.o.v. elf spesifieke werkfasette, algehele bevrediging en die waargenome gehalte van werklewe ondersoek. Die bevindinge ondersteun die gestelde hipotese. Soortgelyke resultate is verkry na faktoranalise van die spesifieke werkfasette, wat daarop dui dat dit nuttig kan wees om spesifieke werkdomeine en die ooreenstemmende werkfasetbevrediging daaraan verbonde te bestudeer.

  4. Relations between teachers’ organizational justice perceptions and organizational commitment and job satisfaction in the school: A meta-analysis

    Directory of Open Access Journals (Sweden)

    Kamile Demir

    2016-03-01

    Full Text Available The purpose of this research study is to investigate the relationship between teachers’ organizational justice perceptions and organizational commitment and job satisfaction in the school via meta-analysis. An extensive literature search was conducted to identify both published and unpublished reports that examined the relationship between teachers’ perceptions of justice, job satisfaction and the organizational commitment to minimize potential availability bias. In total, research reports have identified providing usable data for 24 independent samples. Eight of these studies were published and 16 were unpublished dissertations. In this study, as indicator of effect size is chosen the correlation coefficient. Random effects model was preferred according to heterogeneity tests conducted for organizational commitment and job satisfaction. As a result of meta-analysis, it was found that distributive justice correlated positively with organizational commitment. There is a positive correlation between interactional justice and organizational commitment.  Interactional justice has a significant relationship with organizational commitment. Teachers’ overall perception of justice was positively related to organizational commitment. The distributive justice was found to have a significant relationship with teachers’ job satisfaction. Procedural justice was found to be significantly related to the teachers’ job satisfaction. There is a positive correlation between interactional justice and teachers’ job satisfaction. Finally, organizational justice positive correlated with job satisfaction.

  5. Relationship between Organizational Perceived Justice and Organizational Citizenship Behavior among an Iranian Hospital's Employees, 2013.

    Science.gov (United States)

    Bahrami, Mohammad Amin; Montazeralfaraj, Razieh; Gazar, Saeed Hashemi; Tafti, Arefeh Dehghani

    2014-01-01

    Organizational citizenship behavior just referred to a set of discretionary workplace behaviors that exceed one's job requirements. The main objective of this study was to determine the relationship between organizational perceived justice and organizational citizenship behavior. This cross-sectional study was done in Shahid Sadoughi Hospital in Yazd, Iran in 2013. A total of 100 hospital employees contributed in the study. The required data was gathered using 2 valid questionnaires, including the Moorman & Niehoff organizational perceived justice questionnaire and the McKinsey organizational citizenship behavior questionnaire. Data were analyzed using SPSS version 16. Descriptive statistics, Chi square, and Pearson's correlation coefficient were used for data analysis. There was a significant positive relationship between organizational perceived justice and organizational citizenship behavior among the studied hospital's employees (P ≤ 0.05, R = 0.33). This study confirmed that any policy that leads to better organizational justice perception will contribute in better organizational citizenship behavior which will increase the hospital's productivity.

  6. Organizational Justice and Perceived Organizational Support: Impact on Negative Work-Home Interference and Well-being Outcomes

    Directory of Open Access Journals (Sweden)

    Audrey Babic

    2015-10-01

    Full Text Available It is well established that negative work-home interference (NegWHI impacts upon several work attitudes and behaviors. In the interests of both organizational effectiveness and employee well-being, it is important to identify concepts related to NegWHI and investigate their effects on well-being outcomes. This study examines the mediating role of (1 perceived organizational support (POS in the relationship between organizational justice (OJ and NegWHI; and (2 NegWHI in the relationships between POS and four well-being outcomes. A total of 509 employees of a Belgian hospital were surveyed. Data were analyzed using structural equation modeling and the bootstrapping method. Results showed that POS partially mediates the relationships between distributive and passive procedural justice and NegWHI, and fully mediates the relationship between the other justice dimensions and NegWHI. NegWHI partially mediates the relationships between POS and both job satisfaction and intention to quit, and fully mediates the relationship between POS and job strain. Furthermore, POS is positively related to job engagement. This study showed that organizations can help employees to better manage their work and family lives and reduce the impact of NegWHI by enhancing employees’ feeling that they are supported by their organization. In order to increase POS, organizations need to promote justice in the workplace.

  7. ORGANISATIONAL JUSTICE AND AFFECTIVE COMMITMENT: THE MEDIATING ROLE OF PERCEIVED ORGANISATIONAL SUPPORT

    Directory of Open Access Journals (Sweden)

    Pooja Purang

    2011-01-01

    Full Text Available Perception of fairness among employees is a guiding force that influences employee attitude and behaviour. However, the mechanisms associated with justice need to be studied further. This study hypothesises that perceived organisational support (POS mediates the relationship between organisational justice perceptions and affective commitment of employees. The study was conducted in a multi-national organisation operating in India in the service sector; the sample size was 71 employees. Baron and Kenny's model of studying the mediating relationship was used. The findings showed that POS fully mediates the relationship between distributive justice and affective commitment as well as partially mediates the relationship between procedural justice and affective commitment. This study highlights the importance of fairness and justice in organisations and identifies the mechanism by which employee perceptions of justice influence their loyalty and involvement.

  8. The Impact of Organizational Justice on Career Satisfaction of Employees in the Public Sector of South Korea

    Science.gov (United States)

    Oh, Jeong Rok

    2013-01-01

    The purpose of this study was to explore the relationship between organizational justice and career satisfaction of employees in the public sector of South Korea. Specifically, this study aimed to investigate the impact of three different dimensions (distributive, procedural, and interactional justice) of organizational justice on career…

  9. The Impact of Organizational Justice on Career Satisfaction of Employees in the Public Sector of South Korea

    Science.gov (United States)

    Oh, Jeong Rok

    2013-01-01

    The purpose of this study was to explore the relationship between organizational justice and career satisfaction of employees in the public sector of South Korea. Specifically, this study aimed to investigate the impact of three different dimensions (distributive, procedural, and interactional justice) of organizational justice on career…

  10. The Predictive Value of Teachers' Perception of Organizational Justice on Job Satisfaction

    Science.gov (United States)

    Elma, Cevat

    2013-01-01

    Problem Statement: For individuals and organizations alike there has been a recent upsurge in significance of employees' perceptions toward their work and their job satisfaction. The concept of organizational justice has evolved to include almost all aspects of organizational life, particularly employees' attitudes toward work. While a significant…

  11. Effect of Organizational Justice and Job Satisfaction on Organizational Effectiveness with the Moderating Role of Strategic Commitment

    Directory of Open Access Journals (Sweden)

    Atif Kafayat

    2014-12-01

    Full Text Available In this era of highly competitive business environment every organization strives to be successful, and for that an organization pays great emphasis on organizational justice and job satisfaction of its employees in order to be effective and successful. This study investigates the impacts of organizational justice and Job Satisfaction on organizational effectiveness with moderating variable of strategic commitment. The organizational justice is subdivided into three types: Distributive Justice, Procedural justice, Interactional justice while job satisfaction is also divided into three dimensions as well: Working Condition, Job security and Autonomy. This study is an effort to contribute in the body of knowledge and helpful for organizations to improve their effectiveness. The data for this study is collected from Telecommunication sector of Pakistan via questionnaire.

  12. An experimental investigation of justice-based service recovery on customer satisfaction, loyalty, and word-of-mouth intentions.

    Science.gov (United States)

    Shapiro, Terri; Nieman-Gonder, Jennifer M; Andreoli, Nicole A; Trimarco-Beta, Darlene

    2006-12-01

    Service recovery is related to many important organizational outcomes such as customer satisfaction, loyalty, and profitability. Within the theoretical framework of organizational justice, an experiment using a simulated "live" service failure was used to assess the effects of justice-based service-recovery strategies on customer satisfaction, loyalty, positive word-of-mouth intentions, and negative word-of-mouth intentions. Analysis indicated that strategies including interactional justice, distributive justice, and a combination of these were equally effective in maintaining customer satisfaction, loyalty, and positive word of mouth, and minimizing negative word of mouth after a service failure. No support for the service recovery paradox, that is, increased satisfaction following service failure and recovery compared to never having a problem, was found. Satisfaction and loyalty for those in the failure conditions were equal to, although not higher than, in the no-failure control condition. Practical implications for organizational practices are discussed.

  13. Perceived supervisor’s subclinical psychopathy, and subordinate’s organizational commitment, job satisfaction and satisfaction with executive

    Directory of Open Access Journals (Sweden)

    ELŻBIETA SANECKA

    2013-12-01

    Full Text Available This study was designed to investigate the correlations between supervisor`s perceived subclinical psychopathy and subordinate`s organizational commitment, overall job satisfaction and particularly satisfaction with his/her supervisor. The results, based on a sample of 153 employees, showed that subordinates working with leaders, who can be defined as organizational (or industrial, corporate psychopaths, tended to adopt more negative work attitudes. Supervisor`s perceived subclinical psychopathy had a negative impact on subordinates’ job satisfaction, satisfaction with supervisor and their organizational commitment. The paper discusses the results and limitations of the study, and offers suggestions for future research. Keywords: ; ; ; ; ;

  14. Motivation, Satisfaction, and Perceived Freedom: A Tri-Dimensional Model of Leisure among Young Offenders

    Science.gov (United States)

    Munchua, Michelle M.; Lesage, Deanna M.; Reddon, John R.; Badham, Tania D.

    2003-01-01

    A sample of 84 male young offenders, admitted for inpatient treatment in a psychiatric hospital, was used to examine the relationship between leisure motivation, leisure satisfaction, and perceived freedom in leisure using the Leisure Motivation Scale (LMS), the Leisure Satisfaction Scale (LSS), and the Perceived Freedom in Leisure Scale-Short…

  15. Intraindividual Variability in Adolescents' Perceived Relationship Satisfaction: The Role of Daily Conflict

    Science.gov (United States)

    Van Doorn, Muriel D.; Branje, Susan J. T.; Hox, Joop J.; Meeus, Wim H. J.

    2009-01-01

    A daily diary method was used to examine the daily dynamics of adolescent conflict and perceived relationship satisfaction with mothers, fathers, and best friends among a sample of 72 Dutch adolescents (M = 15.59 years). Multilevel analyses revealed that perceived relationship satisfaction with mothers, fathers, and best friends was lower on days…

  16. Studying the Relationship between Incivility in Work Environment and Perceived Organizational Justice in Rafsanjan Executive Systems

    Directory of Open Access Journals (Sweden)

    Mohammad Ziaaddini

    2013-10-01

    Full Text Available This research studies the relationship between incivility in work environment and perceived organizational justice in Rafsanjan executive systems. Statistical society of the research includes 1737 employees in Rafsanjan executive systems from which 321 people were selected as the sample by Cochrane formulation. The instruments of measuring are two questionnaires. Questionnaire of incivility in work environment designed and made by researcher for which validity and reliability are obtained 0.92 and 0.94 respectively. To measure the questionnaire of organizational justice the questionnaire by validity of 0.93 was used. Reliability of both questionnaires was obtained 0.92 and 0.74 by Cronbach Alpha respectively. To test hypotheses Kendal and Spearman correlation coefficient was used. All statistical analyses were done by spss statistical software. Regarding obtained results it is determined that there is a meaningful, reverse relationship between incivility in work environment and perceived organizational justice in Rafsanjan executive systems. Based on the results of the research it is suggested that decreasing incivility in work environment provides conditions of perceiving justice and fair in organizations.

  17. EVALUATING CUSTOMER-PERCEIVED SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE NIGERIAN BANKING INDUSTRY

    OpenAIRE

    Dr. Moguluwa Shed Chinwuba; Ode Egene

    2013-01-01

    Keeping in view the significance of customer perceived quality in todays competitive banking environment, the study was designed to evaluate customer-perceived service quality and customer satisfaction in the Nigerian banking industry. This research focused on the measurement of customer satisfaction through delivery of service quality in the banking sector in Nigeria. A quantitative research was used to study the relationship between service quality dimensions and customer satisfaction. Find...

  18. Perceived Satisfaction, Perceived Usefulness and Interactive Learning Environments as Predictors to Self-Regulation in e-Learning Environments

    Science.gov (United States)

    Liaw, Shu-Sheng; Huang, Hsiu-Mei

    2013-01-01

    The research purpose is to investigate learner self-regulation in e-learning environments. In order to better understand learner attitudes toward e-learning, 196 university students answer a questionnaire survey after use an e-learning system few months. The statistical results showed that perceived satisfaction, perceived usefulness, and…

  19. Comparison of Race-Gender, Urban-Suburban Criminal Justice College Students Satisfaction of the Police Department

    Science.gov (United States)

    Verga, Christopher; Murillo, Leo; Toulon, Errol D.; Morote, Elsa-Sofia; Perry, S. Marshall

    2016-01-01

    This quantitative study explored criminal justice college students' satisfaction with the police. 176 college students in Suffolk County, Long Island and New York City participated in a survey. The study examined the extent to which satisfaction with the local police department differs by location (urban and suburban), gender (female and male),…

  20. Migraine education brochures and patient-perceived satisfaction.

    Science.gov (United States)

    Medrano Martínez, V; Callejo-Domínguez, J M; Beltrán-Lasco, I; Pérez-Carmona, N; Abellán-Miralles, I; González-Caballero, G; Más-Sesé, G; López-Hernández, N; Pérez-Sempere, A; Moltó-Jordá, J M

    2015-10-01

    Brochures are commonly used as educational tools in daily neurological practice. They are provided to increase the general population's knowledge of a specific disease and also to combat sources of erroneous information. Surveys are the most commonly used method of ascertaining user satisfaction with services received. This study will assess patient-perceived satisfaction and provide feedback to measure the comprehensibility and overall utility of an educational brochure on migraine. Open prospective multicentre study of a group of patients diagnosed with migraine in neurology clinics in Alicante province. During the initial visit, each patient received a migraine brochure prepared by the Valencian Society of Neurology's study group for headaches (CEFALIC). During a follow-up visit, they were then asked to fill out a personal survey on the overall quality of the information in the brochure. We included a total of 257 patients diagnosed with migraine (83% episodic migraine; 17% chronic migraine); mean age was 37.6 years. Two hundred seven patients confirmed having read the brochure (80.5%); 50 patients (19.5%) either forgot to read it or had no interest in doing so. The brochure seemed interesting and easy to understand according to 90% of the patients. Seventy-six per cent of the respondents stated that reading the brochure increased their overall knowledge of migraine, while 50% of the patients found the brochure useful for improving migraine control. Patients found the migraine educational brochure to be comprehensible, a means of increasing overall knowledge of the disease, and useful for increasing control over migraines. Evaluations of the educational brochures that we provide to our patients with migraine should be studied to discover the causes of dissatisfaction, determine the level of quality of service, and investigate potential areas for improvement. Copyright © 2014 Sociedad Española de Neurología. Published by Elsevier España, S.L.U. All rights

  1. A Test of the Relationships among Perceptions of Justice, Job Satisfaction, Affective Commitment and Organizational Citizenship Behavior

    Directory of Open Access Journals (Sweden)

    Harif Amali Rifai

    2005-06-01

    Full Text Available This study examines factors influencing organizational citizenship behavior in an organization. These factors include procedural justice, distributive justice, job satisfaction and commitment. Although previous studies have investigated commitment as antecedent of OCB, most of them did not specifically explain the type of commitment hypothesized. In terms of commitment, this study utilizes the specific type of commitment, i.e. affective commitment. The theoretical model proposes both distributive justice and procedural justice as antecedents of job satisfaction and job satisfaction has an effect on organizational citizenship behavior (OCB through affective commitment. SEM analysis of survey data from 383 nurses who are working for private hospitals in Indonesia supports that the theoretical model has met goodness-of-fit criterions. The findings concluded that there are significant relationships between both procedural justice and distributive justice and job satisfaction. Job satisfaction has a significant impact for developing affective commitment. The results also support that affective commitment is a significant predictor of organizational citizenship behavior.

  2. Perceived service quality, perceived value, overall satisfaction and happiness of outlook for long-term care institution residents.

    Science.gov (United States)

    Lin, Jesun; Hsiao, Chih-Tung; Glen, Robert; Pai, Jar-Yuan; Zeng, Sin-Huei

    2014-06-01

    To investigate the psychometric properties and relationships of perceived service quality, perceived value and overall satisfaction for residents with respect to their long-term care institutions. The five-point Likert scale questionnaire administered through facetoface interviews. Fourteen long-term care institutions located in central and southern Taiwan stratified according to services and accommodation population. One hundred and eighty long-term institutional care residents. Perceived service quality (the SERVPERF model), perceived value and overall satisfaction (models based on the literature on perceived value and satisfaction). Student's t-test on institutional location shows a significant difference between overall satisfaction for central and southern institution long-term care recipients. The correlation test revealed that the higher a resident's level of education, the higher the scores for perceived value. The factor loading results of confirmation factor analysis show acceptable levels of reliability and index-of-model fits for perceived service, perceived value and overall satisfaction. In addition, the results suggest that an additional construct, a positive attitude (happiness of outlook) towards long-term care institutions, is also an important factor in residents' overall satisfaction. The primary goal of long-term institutional care policy in Taiwan, as in other countries, is to provide residents with practical, cost-effective but high-quality care. On the basis of the results of in-depth interviews with long-term institutional care residents, this study suggests long-term care institutions arrange more family visit days to increase the accessibility and interaction of family and residents and thereby increase the happiness of outlook of the residents. © 2012 John Wiley & Sons Ltd.

  3. The longitudinal relationship between job mobility, perceived organizational justice, and health

    OpenAIRE

    Ekberg Kerstin; Liljegren Mats

    2008-01-01

    Abstract Background The main purpose of the present study was to examine the 2-year longitudinal and reciprocal relationship between job mobility and health and burnout. A second aim was to elucidate the effects of perceived organizational justice and turnover intentions on the relationship between job mobility (non-, internally and externally mobile), and health (SF-36) and burnout (CBI). Methods The study used questionnaire data from 662 Swedish civil servants and the data were analysed wit...

  4. The Relationship of Perceived Physician Communicator Style to Patient Satisfaction.

    Science.gov (United States)

    Cardello, Laura L.; And Others

    1995-01-01

    Examines how patients' perceptions of their physicians' communicator styles were related to patient satisfaction. Identifies eight communicator styles and six dimensions of patient satisfaction. Concludes that most significant relationships were nonlinear and that different styles were related to different types of satisfaction. Discusses…

  5. Perceived Emotional Intelligence, Self-Esteem and Life Satisfaction in Adolescents

    Directory of Open Access Journals (Sweden)

    Lourdes Rey

    2011-07-01

    Full Text Available The present study examined the relationship between perceived emotional intelligence, selfesteem and life satisfaction in a sample of 316 Spanish adolescents (179 females and 137 males, ranging in age from 14 to 18. Demographic information was collected, along with data through the use of three self-report measures: the Trait Meta-Mood Scale, the Rosenberg Self-Esteem Scale and the Satisfaction with Life Scale. As expected, perceived emotional dimensions, particularly mood clarity and repair, showed positive associations with life satisfaction. Self-esteem also correlated significantly and positively with levels of adolescents´ satisfaction with life. More interestingly, results of structural equation modelling indicated that mood clarity and emotional repair had a significant direct and indirect link (via selfesteem with life satisfaction in adolescents. The present study contributes to an emerging understanding of the underlying process between perceived emotional intelligence and life satisfaction. Our findings encourage moving beyond the examination of direct association between perceived emotional intelligence and life satisfaction and focusing on the role of potential mechanisms such as self-esteem involved in the link between perceived emotional intelligence and life satisfaction in adolescents. Implications of the present findings for future research are discussed, as well as potential interventions for increasing subjective well-being in adolescents.

  6. [Psychologica well-being, perceived organizational support and job satisfaction amongst Chilean prison employees].

    Science.gov (United States)

    Bravo-Yáñez, C; Jiménez-Figueroa, A

    2011-01-01

    This research aims to identify the relationship between job satisfaction, psychological well-being and Perceived Organizational Support amongst prison officials. 190 officials working in one state prison and one privately-run prison were evaluated using the Job Satisfaction Questionnaire¹, Psychological Well-being Scale² and Scale of Perceived Organizational Support³. The main results show a significant positive correlation between job satisfaction, psychological well-being and perceived organizational support, so that those who are satisfied with their jobs tend to feel better psychologically and perceive that they receive support from their organizations. Furthermore the study variables showed no significant differences between officials at both prisons. As regards socio-demographic figures, gender differences were found in terms of job satisfaction and psychological well-being, while no differences were found according to unit.

  7. The Effect of Perceived Price Fairness on Customer Satisfaction and Loyalty

    OpenAIRE

    Bassey, Frederick Offiong

    2014-01-01

    ABSTRACT: The purpose of this thesis is to develop a conceptual model that examines the relationship between customers perceived price fairness, satisfaction and loyalty, incorporating two outcomes of loyalty, affective loyalty and behavioral loyalty. Perceived price fairness is the customer’s perception of a sales transaction and outcome being just, acceptable and reasonable. It is believed that the perception of customers influences their judgment thereby increasing satisfaction and loyalty...

  8. Relationships among the perceived health status, family support and life satisfaction of older Korean adults.

    Science.gov (United States)

    Kim, Sook-Young; Sok, Sohyune R

    2012-08-01

    The objective of this study was to examine the perceived health status, family support and life satisfaction of older Korean adults and the relationships among them. This study was designed to be a descriptive correlation study using questionnaire. Subjects were 246 older people who were over 65 years of age in Seoul and Daegu metropolitan city, Korea. Measures were the Cornell Medical Index-Simple Korean Form to measure the perceived health status, the Family Support Instrument to measure the family support and the Standard Life Satisfaction Instrument for Korean people to measure the life satisfaction. Perceived health state was worse as average 3.3, family support was good as average 3.4 and life satisfaction was low as average 3.1. There were statistically significant positive correlations among perceived health state, family support and life satisfaction and between family support and life satisfaction. The predictors of life satisfaction in elderly were family support, age, monthly allowance and perceived health state. These factors explained 37.5% of the total variance. The major influencing factor was family support. This cross-sectional study provides preliminary evidence that to develop nursing strategy to increase family support of older Korean adults is needed. © 2012 Blackwell Publishing Asia Pty Ltd.

  9. Impact of different types of retirement transitions on perceived satisfaction with life

    NARCIS (Netherlands)

    Hershey, D.A.; Henkens, K.

    2014-01-01

    Purpose: This study examines how life satisfaction changes as a function of the transition into retirement, distinguishing between different types of voluntary and involuntary exits. Design and Methods: Perceived satisfaction with life (SWL) was measured among 1,388 older Dutch workers on two occasi

  10. Perceived and Objective Conditions as Predictors of the Life Satisfaction of Urban and Non Urban Elderly.

    Science.gov (United States)

    Fengler, Alfred P.; Jensen, Leif

    1981-01-01

    Studied life satisfaction of urban and nonurban elderly Vermonters (N=1405). Results confirm that there are few significant objective differences, however, the nonurban felt subjectively that they were better off. Perceived evaluations of status were found to be better predictors of life satisfaction than objective measures. (Author)

  11. Exploring the relationships among service quality features, perceived value and customer satisfaction

    Directory of Open Access Journals (Sweden)

    Azman Ismail

    2009-07-01

    Full Text Available The purpose of this paper is to explore the relationships among service quality features (responsiveness, assurance, and empathy, perceived value and customer satisfaction in the context of Malaysia. The empirical data are drawn from 102 members of an academic staff of a Malaysian public institution of higher learning using a survey questionnaire. The results indicate three important findings: firstly, the interaction between perceived value and responsiveness was not significantly correlated with customer satisfaction. Secondly, the interaction between perceived value and assurance also did not correlate significantly with customer satisfaction. Thirdly, the interaction between perceived value and empathy correlated significantly with customer satisfaction. Thus the results demonstrate that perceived value had increased the effect of empathy on customer satisfaction, but it had not increased the effect of responsiveness and assurance on customer satisfaction. In sum, this study confirms that perceived value act as a partial moderating variable in the service quality models of the organizational sample. In addition, implications and limitations of this study, as well as directions for future research are discussed.

  12. School-Related Social Support and Students' Perceived Life Satisfaction

    Science.gov (United States)

    Danielsen, Anne G.; Samdal, Oddrun; Hetland, Jorn; Wold, Bente

    2009-01-01

    The authors examined the effect of school-related social support from teachers, classmates, and parents on students' life satisfaction that school satisfaction, scholastic competence, and general self-efficacy, respectively, mediated. The authors based the analyses on data from a nationally representative sample of 13- and 15-year-old students (N…

  13. The association of perceived organizational justice and organizational expectations with nurses’ efforts

    Science.gov (United States)

    Motlagh, Farhad Shafiepour; Yarmohammadian, Mohammad Hossein; Yaghoubi, Maryam

    2012-01-01

    Background: One important factor in growth, progress, and increase in work efficiency of employees of any enterprise is to make considerable effort. Supreme leader of the Islamic Republic of Iran also addressed the issue of need for more efforts. The goal of this study was to determine the association of perceived organizational justice and organizational expectations with efforts of nurses to provide a suitable model. Materials and Methods: The current study was a descriptive study. The study group consists of all nurses who worked in hospitals of Isfahan. Due to some limitations all nurses of the special unit, surgery wards and operating room were questioned. The data collection tools were the Organizational Justice Questionnaire, organizational expectations questionnaire, and double effort questionnaire. Content validity of the mentioned questionnaires was confirmed after considering the experts’ comments. The reliability of these questionnaires, using the Cronbach’s alpha, were 0.79, 0.83 and 0.92, respectively. The Pearson correlation and the structural equation model were used for the analysis of data. Findings There was a significant correlation between the perceived organizational justice and the double effort of nurses during the surgery of patients. Correlation of the expectation from job, usefulness of job, and its attractiveness with double effort of nurses before the surgery was also statistically significant. Moreover, it was shown that the root of the mean square error of estimation (RMSEA) was 0.087, the fitted goodness index (GFI) was 0.953, the value of chi-square was 268.5, and the model was statistically significant (p < 0.001). Conclusions: Today Justice is an essential need for human life and its importance in organizations and social life of individuals is evident. PMID:23833614

  14. Peers' Perceived Support, Student Engagement in Academic Activities and Life Satisfaction: A Structural Equation Modeling Approach

    Science.gov (United States)

    Hakimzadeh, Rezvan; Besharat, Mohammad-Ali; Khaleghinezhad, Seyed Ali; Ghorban Jahromi, Reza

    2016-01-01

    This study investigates the relationships among peers' perceived support, life satisfaction, and student engagement in academic activities. Three hundred and fifteen Iranian students (172 boys and 143 girls) who were studying in one suburb of Tehran participated in this study. All participants were asked to complete Peers' Perceived Support scale…

  15. PERCEPTION OF JUSTICE, POST SERVICE RECOVERY SATISFACTION, INTENTION TO REVISIT AND WOM RECOMMENDATIONS OF FOREIGN TOURISTS VISITING BALI

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    I Nyoman Sudiarta

    2014-03-01

    Full Text Available This study aimed to determine the effect of perceptions of distributive, procedural and interactional justice on post-service recovery satisfaction and post-service recovery satisfaction effect on the intention to revisit and WOM recommendations of foreign tourists to Bali. The respondents of this study were foreign tourists who visited Bali and ever experienced complaint. The number of eligible samples was 100 respondents. The questionnaire was given to tourists visiting tourist attractions of Tanah Lot, Kintamani and Besakih. Data were analyzed using multivariate statistical analysis, namely structural equation modeling (SEM. The results of this study indicated that the perception of distributive justice, procedural and interactional had a positive and significant effect on the post-service recovery satisfaction of foreign tourists who visited Bali. The study also found a positive and significant effect of post-service recovery satisfaction on the intention to revisit and the intention of recommending positive WOM of foreign tourists who visited Bali.

  16. The relationship between perceived parenting style, filial piety, and life satisfaction in Hong Kong.

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    Chen, Wei-Wen

    2014-06-01

    This study examined the relationship between perceived parenting style, filial piety, and life satisfaction among Chinese young adults. A survey was administered to 395 university students in Hong Kong on their perceptions about their parents' parenting practices, filial piety beliefs, and life satisfaction. The results suggest that perceived authoritative parenting is associated with reciprocal filial piety and contributes positively to the young adults' life satisfaction. Both perceived authoritative and authoritarian parenting were associated with authoritarian filial piety, but authoritarian filial piety was not associated with young adults' life satisfaction. Due to the familial interdependence emphasized in the Chinese cultural context, Chinese adolescents' filial beliefs are related to the parenting they have experienced, and these beliefs may be associated with their psychosocial outcomes.

  17. Perceived health, life satisfaction, and cardiovascular risk factors among elderly Korean immigrants and elderly Koreans.

    Science.gov (United States)

    Sin, Mo-Kyung; Chae, Young-Ran; Choe, Myoung-Ae; Murphy, Patrick; Kim, Jeungim; Jeon, Mi-Yang

    2011-03-01

    Acknowledging that changes in sociocultural environment influence health status, the purpose of this study was to compare perceived health, life satisfaction, and cardiovascular health in elderly Korean immigrants and elderly Koreans. In this cross-sectional study, a convenience sample of 88 elderly Korean immigrants and 295 elderly Koreans 65 and older were recruited from Korean communities in the United States and Korea. Respondents' perceived health was measured by self-assessment; life satisfaction was self-assessed using a dichotomous scale of general satisfaction with life; and cardiovascular health status was surveyed by self-report of major diagnosed cardiovascular risk factors (i.e., hypertension, hyperlipidemia, diabetes mellitus) and body mass index measurement for obesity. Despite having better perceived health and life satisfaction, elderly Korean immigrants also had higher prevalence of cardiovascular risk factors. The findings provide health care providers with useful information for effective health assessment of minority immigrants.

  18. Satisfaction with life, communication with parents and perceived stress in college students from Northeast Mexico

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    Rodrigo Cantú

    2013-08-01

    Full Text Available In this study we proceeded to determine the differences and relationships between perceived stress levels, satisfaction with life and existing communication with the father and mother, among 482 young undergraduate students of psychology in three cities in the Northeast Mexico (Monterrey, Tampico and Saltillo. Scales were applied with adequate rates of reliability. In the cities studied, we found that increased communication with parents greater life satisfaction, were also found differences in levels of perceived stress and life satisfaction in female population and a signifi cant negative correlation between perceived stress and general satisfaction with life. There are some general similarities in this population of northeastern Mexico, and we recommend further studies of population compared with other areas of southern and center of Mexico.

  19. Predictors of Criminal Justice Outcomes Among Mental Health Courts Participants: The Role of Perceived Coercion and Subjective Mental Health Recovery.

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    Pratt, Christina; Yanos, Philip T; Kopelovich, Sarah L; Koerner, Joshua; Alexander, Mary Jane

    2013-04-01

    Internationally, one effort to reduce the number of people with serious mental illness (SMI) in jails and prisons is the development of Mental Health Courts (MHC). Research on MHCs to date has been disproportionately focused on the study of recidivism and re-incarceration over the potential of these problem-solving courts to facilitate mental health recovery and affect the slope or gradient of opportunity for recovery. Despite the strong conceptual links between the MHC approach and the recovery-orientation in mental health, the capacity for MHCs to facilitate recovery has not been explored. This user-informed mental health and criminal justice (MH/CJ) community based participatory (CBPR) study assesses the extent to which MHC practices align with recovery-oriented principles and may subsequently affect criminal justice outcomes. We report on the experiences and perceptions of 51 MHC participants across four metropolitan Mental Health Courts. Specifically, the current study assesses: 1) how defendants' perceptions of court practices, particularly with regard to procedural justice and coercion, relate to perceptions of mental health recovery and psychiatric symptoms, and, 2) how perceptions of procedural justice and mental health recovery relate to subsequent criminal justice outcomes. The authors hypothesized that perceived coercion and mental health recovery would be inversely related, that perceived coercion would be associated with worse criminal justice outcomes, and perceptions of mental health recovery would be associated with better criminal justice outcomes. Results suggest that perceived coercion in the MHC experience was negatively associated with perceptions of recovery among MHC participants. Perceptions of "negative pressures," a component of coercion, were important predictors of criminal justice involvement in the 12 month period following MHC admission, even when controlling for other factors that were related to criminal justice outcomes, and that

  20. Evaluating the influence of perceived pain control on patient satisfaction in a hospital setting.

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    Craig, Angela R; Otani, Koichiro; Herrmann, Patrick A

    2015-01-01

    The authors evaluated whether a patient's perceived pain control influenced the relationships between four attributes (nursing, physician, staff, and environment) and patient satisfaction. Multiple linear regression analyses were conducted to examine overall satisfaction and intention to recommend, controlling for race, gender, age, and education. The authors found that no matter the level of pain control, nursing was always the most influential attribute in patient satisfaction. The influence of the other attributes varied, depending on the patients' pain control. Hospital managers may improve patient satisfaction by focusing on pain management nursing care.

  1. Perceived School Performance, Life Satisfaction, and Hopelessness: A 4-Year Longitudinal Study of Adolescents in Hong Kong.

    Science.gov (United States)

    Shek, Daniel T L; Li, Xiang

    2016-01-01

    This 4-year longitudinal study examined the perceived school performance, life satisfaction, and hopelessness of Chinese adolescents in Hong Kong. Over the period of the study, perceived school performance and life satisfaction decreased, whereas adolescent hopelessness increased. Consistent with our predictions, a positive relationship between perceived school performance and life satisfaction, a negative relationship between life satisfaction and hopelessness, and a negative relationship between perceived school performance and hopelessness were found. Structural equation modeling further showed that life satisfaction functioned as a mediator in the relationship between perceived school performance and hopelessness. The findings underscore the role of perceived school performance in adolescent well-being and suggest that promoting life satisfaction is a possible way of reducing adolescent hopelessness.

  2. EXPLORING SERVICE QUALITY IMPACTS ON CUSTOMER SATISFACTION IN MILITARY MEDICAL CENTRES: MODERATING ROLE OF PERCEIVED VALUE

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    Azman Ismail

    2016-12-01

    Full Text Available Much has been written about service quality impacts on customer satisfaction. However, little research on this perspective has been carried out in military settings. The aim of this study is to examine the relationship between service quality and customer satisfaction, and moderating effects of perceived value in military medical centre. A survey method was employed and data was collected from customers at medical centers under the administration of Malaysian army organization. Analysis was performed using SmartPLS path model analysis. The results show two important findings: first, the interaction between four service quality components (i.e., tangible, reliability, responsiveness and assurance and customers’ perceived value were significantly correlated with customer satisfaction. Second, the interaction between one service quality component (i.e., tangible were not significantly correlated with customer satisfaction. In overall, this result confirms that effect of tangible, reliability, responsiveness and assurance on customer satisfaction has been moderated by customers’ perceived value. Conversely, effect empathy on customer satisfaction has not been moderated by customers’ perceived value. Further, this study offers discussion, implications and conclusion.

  3. Victim Satisfaction With the Criminal Justice System and Emotional Recovery: A Systematic and Critical Review of the Literature.

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    Kunst, Maarten; Popelier, Lieke; Varekamp, Ellen

    2015-07-01

    The current study systematically and critically reviewed the empirical literature to evaluate the association between satisfaction with the criminal justice system and adult crime victims' emotional recovery. Despite the widely accepted notion that involvement in the criminal justice system may impact recovery from crime victimization--either beneficially or maliciously--a systematic review of empirical studies that addresses this topic has never been conducted. Electronic literature databases (ISI Web of Knowledge [including Web of Science and MEDLINE], EBSCO host [including PsychInfo, CINAHL, Criminal Justice Abstracts, ERIC, PsychARTICLES, and Psychology and Behavioral Sciences Collection], and ProQuest [including PILOTS, Social Services Abstracts, and Sociological Abstracts]) were searched to identify relevant quantitative studies. The Cambridge Quality Checklists were used to evaluate the quality of selected studies. These checklists can be used to assess the quality of risk and protective factors in criminal justice research. In this study they were used to explore the impact of victim satisfaction on crime victims' emotional and cognitive states post-victimization. The review process revealed mixed results, with some studies suggesting a healing impact of victim satisfaction and others not. More consistent were findings regarding the existence of an association between victim satisfaction and (alterations in) positive cognitions. However, since the majority of studies suffered from severe methodological shortcomings, definite conclusions cannot be drawn yet. © The Author(s) 2014.

  4. The dynamic interplay between perceived true self-knowledge and decision satisfaction.

    Science.gov (United States)

    Schlegel, Rebecca J; Hicks, Joshua A; Davis, William E; Hirsch, Kelly A; Smith, Christina M

    2013-03-01

    The present research used multiple methods to examine the hypothesis that perceived true self-knowledge and decision satisfaction are inextricably linked together by a widely held "true-self-as-guide" lay theory of decision making. Consistent with this proposition, Study 1 found that participants rated using the true self as a guide as more important for achieving personal satisfaction than a variety of other potential decision-making strategies. After establishing the prevalence of this lay theory, the remaining studies then focused on examining the proposed consequent relationship between perceived true self-knowledge and decision satisfaction. Consistent with hypotheses, 2 cross-sectional correlational studies (Studies 2 and 3) found a positive relationship between perceived true self-knowledge and decision satisfaction for different types of major decisions. Study 4 used daily diary methods to demonstrate that fluctuations in perceived true self-knowledge reliably covary with fluctuations in decision satisfaction. Finally, 2 studies directly examined the causal direction of this relationship through experimental manipulation and revealed that the relationship is truly bidirectional. More specifically, Study 5 showed that manipulating perceived knowledge of the true self (but not other self-concepts) directly affects decision satisfaction. Study 6 showed that this effect also works in reverse by manipulating feelings of decision satisfaction, which directly affected perceived knowledge of the true self (but not other self-concepts). Taken together, these studies suggest that people believe the true self should be used as a guide when making major life decisions and that this belief has observable consequences for the self and decision making. PsycINFO Database Record (c) 2013 APA, all rights reserved

  5. Job satisfaction and employee’s unionization decision: The mediating effect of perceived union instrumentality

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    Hongmei Shan

    2016-02-01

    Full Text Available Purpose: Given the current lack of literature in the background of China labor force, this study aims to investigate the relationships among job satisfaction, perceived union instrumentality, and unionization from a reference-frame-based perspective and explore the referred relationships in the context of Chinese labor market. Design/methodology/approach: The study introduces perceived union instrumentality as a mediator to the relationship between job satisfaction and unionization. The applicability of western theories was tested in the Chinese context by a questionnaire survey on 390 employees who were working in private sectors of Jiangsu Province in China. Four hypothesis were proposed and tested by data analysis to verify the model. Findings and Originality/value: The study found that most aspects of job satisfaction were negatively correlated with unionization and perceived union instrumentality, while perceived union instrumentality had a positive relationship with unionization. Perceived union instrumentality was also found to have a mediating effect on the relationship between job satisfaction and unionization. Originality/value: The paper adapted and tested a number of western industrial relation theories in the backdrop of China, contributing to the gap in Chinese-context research by examining the relationships between job satisfaction, unionization and union instrumentality of Chinese employees. It pays a regular contribution to labor union studies both inside and outside China.

  6. Job satisfaction and employee’s unionization decision: the mediating effect of perceived union instrumentality

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    Shan, H.; Hu, E.; Zhi, L.; Zhang, L.; Zhang, M.

    2016-07-01

    Purpose: Given the current lack of literature in the background of China labor force, this study aims to investigate the relationships among job satisfaction, perceived union instrumentality, and unionization from a reference-frame-based perspective and explore the referred relationships in the context of Chinese labor market. Design/methodology/approach: The study introduces perceived union instrumentality as a mediator to the relationship between job satisfaction and unionization. The applicability of western theories was tested in the Chinese context by a questionnaire survey on 390 employees who were working in private sectors of Jiangsu Province in China. Four hypothesis were proposed and tested by data analysis to verify the model. Findings: The study found that most aspects of job satisfaction were negatively correlated with unionization and perceived union instrumentality, while perceived union instrumentality had a positive relationship with unionization. Perceived union instrumentality was also found to have a mediating effect on the relationship between job satisfaction and unionization. Originality/value: The paper adapted and tested a number of western industrial relation theories in the backdrop of China, contributing to the gap in Chinese-context research by examining the relationships between job satisfaction, unionization and union instrumentality of Chinese employees. It pays a regular contribution to labor union studies both inside and outside China. (Author)

  7. The Relationship between Participation in Decision Making, and Supervisor\\\\\\'s Perceived Support with Organizational Citizenship Behaviors among Employees, with Emphasis on the Mediating Role of Procedural and Perceived Distributive Justices

    Directory of Open Access Journals (Sweden)

    2015-06-01

    model fit the data, a combination of fitness parameters were used. To investigate the indirect (intermediate effects in the proposed model, Baron and Kennyʼs (1986 method was used and to determine its significance, Sobelʼs (1982 test was used.     Discussion of Results & Conclusions   The results of the study showed that the perception of justice (both procedural and distributive has significant effects on the participation of employees in decision-making and consequently showing organizational citizenship behavior. As Kinicki and Kreitner (2006 claimed, justice in the organization shows employees' perceptions of fair treatment in the working environment and it is a factor which is made on the basis of the working conditions (Greenberg & Colquitt, 2005. When employees' opinions are listened to and they are included in decision making processes, they think that justice exists in the organization and rewards and facilities are distributed justly. Leventhal (1980 believes that fair procedures are characterized by the following properties: distribution of facilities should be unbiased and equal for all people over time, it should be carried out based on accurate information, it should be correctable, and it should be based on moral and ethical norms; Thus for their participation in decision-making, employees should be informed about the organization's information and they should have equal opportunity to express their opinions and implicit values and norms such as fairness and consistency in the allocation of benefits and resources. The findings of this study are in line with the studies mentioned in the literature (Muhammad, 2004; Zhang, Lee & Zou, 2010, which show the importance of the mediating role of perceived organizational support in the organization's inputs and outputs (including OCB, job satisfaction, organizational commitment. The results of this study and other attempts, which have been carried out with regard to organizational justice theory, point to the

  8. INVESTIGATING THE RELATIONSHIP BETWEEN PERCEIVED SACRIFICE AND B TO B CUSTOMER SATISFACTION IN THE INSURANCE INDUSTRY

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    Petrisoaia Carmen

    2012-07-01

    Full Text Available The Romanian insurance market expanded rapidly during the last two decades. Presently, the Insurance Supervisory Commission (CSA reports 43 insurance companies and 567 insurance brokers. In this extremely dynamic and competitive environment, it is compulsory to control key elements that generate and maintain customer satisfaction. Therefore, the hereto paper concentrates on the influence exerted by perceived sacrifice over the business to business customer satisfaction in the insurance industry. More precisely, the objective is to investigate the impact of effort, time and money spent by the business to business customer over satisfaction. The concept of satisfaction has been intensively explored in the literature due to the fact that both practitioners and academics understood that it held a great significance in determining and preserving customer relationships and therefore, long-term profitability. In the service sector, much research has been conducted in the business to consumer context, especially concentrated on the relationship between service quality and satisfaction, whereas the business to business setting received less attention. In order to explore the relationship between perceived sacrifice and satisfaction, a descriptive research design was used. A questionnaire was created using multiple items for measuring satisfaction and perceived sacrifice and also a number of identification variables. The survey concerned companies that had had benefitted from the services of an insurance broker at least once. Copies of the questionnaire were sent by email to company managers from all the main industries. A total of 85 answers were collected. With the help of SPSS tool, the two measurement scales were tested for reliability and validity and a factor analysis was performed. The next step was to calculate the composite scores for each of the two variables and to carry out the simple linear regression analysis. Our linear model considers that

  9. Is perceived patient involvement in mental health care associated with satisfaction and empowerment?

    Science.gov (United States)

    Tambuyzer, Else; Van Audenhove, Chantal

    2015-08-01

    Patients increasingly assume active roles in their mental health care. While there is a growing interest in patient involvement and patient-reported outcomes, there is insufficient research on the outcomes of patient involvement. The research questions in this study are as follows: 'To what extent is perceived patient involvement associated with satisfaction and empowerment?'; 'What is the nature of the relationship between satisfaction and empowerment?'; and 'To what extent are background variables associated with satisfaction and empowerment?'. We assumed that a higher degree of patient involvement is associated with higher satisfaction and empowerment scores and that satisfaction and empowerment are positively associated. Data were gathered using surveys of 111 patients of 36 multidisciplinary care networks for persons with serious and persistent mental illness. Demographic characteristics, patient involvement and satisfaction were measured using a new questionnaire. Empowerment was assessed using the Dutch Empowerment Scale. Descriptive, univariate (Pearson's r and independent-samples t-tests), multivariate (hierarchical forced entry regression) and mixed-model analyses were conducted. The hypotheses of positive associations between patient involvement, satisfaction and empowerment are confirmed. The demographics are not significantly related to satisfaction or empowerment, except for gender. Men reported higher empowerment scores than did women. Making patient involvement a reality is more than just an ethical imperative. It provides an opportunity to enhance patient-reported outcomes such as satisfaction and empowerment. Future research should focus on the nature of the association between satisfaction and empowerment. © 2013 John Wiley & Sons Ltd.

  10. Improving job satisfaction of Chinese doctors: the positive effects of perceived organizational support and psychological capital.

    Science.gov (United States)

    Fu, J; Sun, W; Wang, Y; Yang, X; Wang, L

    2013-10-01

    The huge population basic and the transformational changes to healthcare system in China have gained wide public attention in recent years. Along with these issues is a growing literature about doctor's job satisfaction; however, more is known about its negative related factors. Thus, this study was an attempt to assess the level of job satisfaction among Chinese doctors and to explore factors that enhance their job satisfaction. Cross-sectional questionnaire-based survey. A cross-sectional study was conducted during the period of September/October 2010. A questionnaire containing job satisfaction assessed by Minnesota Satisfaction Questionnaire (MSQ), demographic characteristics, work conditions, psychological capital (PsyCap) and perceived organizational support (POS) was distributed to 1300 registered doctors in Liaoning province. A total of 984 respondents became our subjects (effective response rate 75.7%). Hierarchical regression was performed to explore the factors associated with satisfaction. The average MSQ score was 65.86 (level ranking for MSQ, 20-100) in our study population. Hierarchical regression analysis showed that POS (β = 0.412, P job satisfaction. The job satisfaction of Chinese doctors was at a moderate level. POS and PsyCap seemed to be the most crucial factors in relation to job satisfaction. Therefore, efficient measures such as building a supportive work environment and developing doctors' PsyCap should be considered by health administrators in order to promote job satisfaction among Chinese doctors. Copyright © 2013 The Royal Society for Public Health. Published by Elsevier Ltd. All rights reserved.

  11. Impact of organizational justice on satisfaction, commitment and turnover intention: Can fair treatment by organizations make a difference in their workers’ attitudes and behaviors?

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    Gauri S. Rai

    2013-09-01

    Full Text Available This study investigated the impact of organizational justice on specific attitudes and behaviors such as job satisfaction, organizational commitment and turnover intention. The data were collected from 511 staff members from ten health and rehabilitation centers in a southern state in the United States. Pearson Correlations and Hierarchical Regression were used to analyze data. The findings revealed that distributive justice influenced job satisfaction, organizational commitment and turnover intentions. Procedural justice is only associated with organizational commitment. Informational justice affected only job satisfaction. Interpersonal justice was not related to any attitude or behavior included in this study. These findings suggest that if organizations want to improve job satisfaction and organizational commitment while reducing turnover intention, they need to pay more attention to developing programs and policies as well as leadership styles that encourage fairness.

  12. Adolescent body satisfaction: the role of perceived parental encouragement for physical activity

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    Downs Danielle

    2009-12-01

    Full Text Available Abstract Background Parents play an important role in the development of children's health behaviors, but less is known about the role of parental encouragement for physical activity (PA on youth PA behavior and body image satisfaction. The purposes of this study were to: (1 longitudinally assess whether adolescent PA at age 15 mediates the effect of perceived parental encouragement for PA at age 15 for predicting adolescent body satisfaction at age 16, while controlling for body mass index (BMI, and (2 examine the extent to which adolescent sex moderates this association. Methods Participants were 379 boys and girls assessed at 15 and 16 years of age, who completed surveys as part of a larger longitudinal study in their health/physical education classes in a school district in Central Pennsylvania. Participants completed measures of their perception of parental encouragement for PA, PA behavior, body satisfaction, and height and weight to calculate BMI at age 15 and 16 (i.e., 10th and 11th grades. Pearson correlations were used to examine the association among the study variables and hierarchical regression analyses were used to predict body satisfaction at age 16. Results Perceived encouragement for PA from fathers, but not mothers, at age 15, was significantly associated with adolescent PA at age 15 and body satisfaction scores at age 16. Adolescents reporting higher PA behavior and perceived encouragement for PA from fathers at age 15 had higher body satisfaction scores at age 16. Moreover, adolescent PA at age 15 mediated the association between perceived fathers' encouragement for PA at age 15 and adolescent body satisfaction at age 16, when controlling for BMI. Examining the moderating effect of adolescent sex on this association revealed that adolescent PA no longer mediated the association between perceived encouragement for PA from fathers and adolescent body satisfaction, and sex moderated this association. Discussion These findings

  13. Perceived control and maternal satisfaction with childbirth: a measure development study.

    Science.gov (United States)

    Stevens, Natalie R; Wallston, Kenneth A; Hamilton, Nancy A

    2012-03-01

    The purpose of this study was to develop and validate two instruments: one to assess patient perceptions of control of the childbirth environment and the other, global satisfaction with the childbirth experience. Participants were 187 women recruited from obstetric clinics, breast-feeding support groups and online who had given birth in the past 4 months. Scale development involved item construction, exploratory factor analysis (EFA) of the Perceived Control in Childbirth Scale (PCCh), confirmatory factor analysis (CFA) of the Satisfaction with Childbirth Scale (SWCh), reliability analysis and construct validity analyses. EFA identified a single factor underlying a set of items reflecting the patient's belief that her actions influenced the birth environment (i.e. perceived control). CFAs supported a single-factor model reflecting the degree to which the birth experience met the patient's ideal (i.e. satisfaction). Perceived control was associated with childbirth self-efficacy. Childbirth satisfaction was associated with both affective reactions to birth and childbirth-related posttraumatic stress disorder (PTSD) symptoms. Results support the validity and reliability of two new scales that assess perceived control of the birth environment and global satisfaction with childbirth.

  14. ANTECEDENCE DAN CONSEQUENCES DARI SATISFACTION WITH RECOVERY TERHADAP FUTURE COMPLAINT INTENTIONS

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    Franciskus Maya Praba

    2008-10-01

    Full Text Available The background of this research is managers need to analyze that customer service failure can arise customer complaint. It must be managed by service recovery to get customer satisfaction. Future complaint intentions has relationship with customer satisfaction. Every company need to investigate which is the compatible perceived justice to applied. The objective of this research is to investigate service recovery effects toward customer satisfaction, especially perceived justice ( interactional, procedural, distributive and how justice effects customer satisfaction and future complaint intentions. The design of this research applies to customer Bank BCA in Semarang which is has variants occupation and the questionnaires were spreaded away to 100 respondents by using purposive sampling. The result of this research are interactional justice and procedural justice has more influence on future complaint intentions. Despite, distributive justice and satisfaction with recovery decrease future complaint intentions. Keywords: Antacedence, satisfaction with recovery, future complaint intentions

  15. Sexual satisfaction, perceived availability of alternative partners, and marital quality in newlywed African American couples.

    Science.gov (United States)

    Stanik, Christine E; Bryant, Chalandra M

    2012-01-01

    The goal for this project was to examine the manner in which husbands' and wives' sexual satisfaction was related to their perceptions of the availability of alternative partners and overall marital quality. Participants were 470 newlywed African American couples residing in the southern region of the United States. Path analysis was used to simultaneously examine actor (individuals' sexual satisfaction on their own outcomes) and partner (individuals' sexual satisfaction on their partners' outcomes) effects. Wives' and husbands' sexual satisfaction was strongly and positively associated with their own reports of marital quality, although it was not associated with their partners' reports of marital quality. For both wives and husbands, higher sexual satisfaction was associated with lowered perceptions that they would be able to find other acceptable partners should their current relationship end. Perceived availability of alternative partners was, in turn, negatively associated with reports of marital quality.

  16. Exploring the relationships among service quality features, perceived value and customer satisfaction

    OpenAIRE

    Azman Ismail; Muhammad Madi Bin Abdullah; Sebastian K. Francis

    2009-01-01

    The purpose of this paper is to explore the relationships among service quality features (responsiveness, assurance, and empathy), perceived value and customer satisfaction in the context of Malaysia. The empirical data are drawn from 102 members of an academic staff of a Malaysian public institution of higher learning using a survey questionnaire. The results indicate three important findings: firstly, the interaction between perceived value and responsiveness was not signific...

  17. Marital Satisfaction as Perceived by the Medical Student's Spouse

    Science.gov (United States)

    Perlow, Arlinda Dishman; Mullins, Stella Churchill

    1976-01-01

    Medical student marriages were examined in order to identify areas of stress, evaluate the congruence between expectations and actualities in the marital partner's role performance as perceived by the spouse, investigate the spouse's attitudes toward marital counseling, and determine whether a marital counseling service should be made available.…

  18. The longitudinal relationship between job mobility, perceived organizational justice, and health

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    Ekberg Kerstin

    2008-05-01

    Full Text Available Abstract Background The main purpose of the present study was to examine the 2-year longitudinal and reciprocal relationship between job mobility and health and burnout. A second aim was to elucidate the effects of perceived organizational justice and turnover intentions on the relationship between job mobility (non-, internally and externally mobile, and health (SF-36 and burnout (CBI. Methods The study used questionnaire data from 662 Swedish civil servants and the data were analysed with Structural Equation Modeling statistical methods. Results The results showed that job mobility was a better predictor of health and burnout, than health and burnout were as predictors of job mobility. The predictive effects were most obvious for psychosocial health and burnout, but negligible as far as physical health was concerned. Organizational justice was found to have a direct impact on health, but not on job mobility; whereas turnover intentions had a direct effect on job mobility. Conclusion The predictive relationship between job mobility and health has practical implications for health promotive actions in different organizations.

  19. Italian university students' self-perceived health and satisfaction of life

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    Chiara de Waure

    2015-06-01

    Full Text Available INTRODUCTION: Health is defined as a state of complete physical, social and mental wellbeing, therefore, it should not be considered as simply the absence of disease. In this light, the assessment of self-perceived health and life satisfaction plays an important role as it allows addressing the subjective perception of physical health, as well as mental health and social functioning. MATERIAL AND METHODS: This study analyzed data from 8516 university students enrolled in the "Sportello Salute Giovani" project ("Youth Health Information Desk". In particular, it addressed self-perceived health and life satisfaction, reported somatic and psychological symptoms and ability to cope with daily problems of university students from 18 to 30 years old. RESULTS: Overall, 77.1% of students declared to have a good or very good health and the mean score of life satisfaction was 7.46. In respect to somatic and psychological symptoms, 25.8% of students reported to suffer almost daily of at least one among headache, stomach pain, back pain, tiredness, nervousness, dizziness and troubles falling asleep. Results varied on the basis of sex, with women showing lower self-perceived health compared to men and reporting more symptoms. Furthermore, self-perceived health was shown better in younger students and in those belonging to higher socio-economic level. DISCUSSION: The survey showed that concern exists with respect to university students' self-perceived health, which is different from that arising from other evidence. Female students had a significant lower self-perceived health and reported somatic and psychological symptoms more commonly than men. On the other hand, results about life satisfaction seem to be aligned with the literature. CONCLUSION: One of the most important implications of the study is the need to address self-perceived health and reported symptoms in university students in order to monitor them and initiate interventions aimed at improving

  20. Career Satisfaction and Perceived Salary Competitiveness among Individuals Who Completed Postdoctoral Research Training in Cancer Prevention.

    Science.gov (United States)

    Faupel-Badger, Jessica M; Nelson, David E; Izmirlian, Grant

    2017-01-01

    Studies examining career satisfaction of biomedical scientists are limited, especially in the context of prior postdoctoral training. Here we focused on career satisfaction defined as satisfaction with one's career trajectory and perceived salary competitiveness among a predominantly Ph.D.-trained population of scientists who completed cancer prevention-related postdoctoral training between 1987-2011. National Cancer Institute (NCI) Cancer Prevention Fellowship Program (CPFP) alumni (n = 114), and previous recipients of NCI-sponsored Ruth L. Kirschstein National Research Service Award (NRSA/F32) postdoctoral fellowships (n = 140) completed online surveys. Associations of career satisfaction and perception of salary competitiveness with demographic, training, and employment-related factors were examined using logistic regression. Overall, 61% reported high levels of satisfaction with their career trajectory to-date. Higher salary (odds ratio [OR] = 2.86, 95% confidence interval [95% CI]: 1.07-7.69) and having more leadership roles (OR = 2.26, 95% CI:1.04-4.90) were independently associated with higher career satisfaction. Persons with race/ethnicity other than white (OR = 0.40, 95% CI: 0.20-0.82) or age ≥ 50 (OR = 0.40, 95%CI: 0.17-0.94) had lower career satisfaction levels. There were no statistically significant differences in career satisfaction levels by gender, scientific discipline, or employment sector. 74% perceived their current salary as competitive, but persons with 5-9, or ≥10 years in their current position reported lower levels (OR = 0.31, 95% CI: 0.15-0.65; and OR = 0.37, 95% CI: 0.16-0.87, respectively), as did individuals in government positions (OR = 0.33, 95% CI: 0.11-0.98). These data add to the understanding of career satisfaction of those with advanced training in biomedical research by examining these measures in relation to prior postdoctoral research training and across multiple career sectors.

  1. Job Satisfaction, Burnout, and Perceived Effectiveness of "In-House" versus Traditional School Psychologists

    Science.gov (United States)

    Proctor, Briley E.; Steadman, Tara

    2003-01-01

    The present study examined whether school psychologists who serve a single school ("In-House" group) differed from school psychologists who serve several schools concurrently ("Traditional" group) in the three areas of job satisfaction, burnout, and effectiveness as perceived by the school psychologist. A total of 63 school psychology…

  2. Predictors of Perceived Satisfaction with Parental Control in Chinese Adolescents: A 3-Year Longitudinal Study

    Science.gov (United States)

    Shek, Daniel T. L.

    2008-01-01

    Over three consecutive years, 2,559 Chinese adolescents (mean age = 12.65 years at Wave 1) responded to instruments assessing their trust of parents, perceived parental trust of the children, readiness to communicate with the parents, and satisfaction with parental control. Results showed that mutual trust between the parents and their adolescent…

  3. Perceived Learning and Satisfaction in a Blended Teacher Education Program: An Experience of Malaysian Teacher Trainees

    Science.gov (United States)

    Karimi, Leila; Ahmad, Tunku Badariah Tunku

    2013-01-01

    Blended learning, as a new approach to education, is rapidly being adopted by educational institutions for the purpose of teacher education or teacher training. This study reports the results of a survey exploring the relationships between perceived learning and satisfaction in a blended teacher education program among three different groups of…

  4. An Exploratory Factor Analysis Examining Traits, Perceived Fit and Job Satisfaction in Employed College Graduates

    Science.gov (United States)

    Brandon, John R.

    2011-01-01

    This study is an analysis of 24 variables associated with employee attitudes, behaviors and outcomes. A total of 140 college graduates participated in the study. Utilizing exploratory factor analysis (EFA) techniques, the research examined relationships among the following variables: perceived fit, job satisfaction, cognitive ability, vocational…

  5. A Comparative Study of Digital Library Use: Factors, Perceived Influences, and Satisfaction

    Science.gov (United States)

    Liu, Ziming; Luo, Lili

    2011-01-01

    This study explores the extent to which undergraduate and graduate students in China differ in their digital library use. Unlike the factors promoting digital library use, non-use factors, perceived influences, and degree of satisfaction are quite different between undergraduate and graduate students due to their differing emphases and…

  6. The Role of Perceived Autonomy Support in Principals' Affective Organizational Commitment and Job Satisfaction

    Science.gov (United States)

    Chang, Yujin; Leach, Nicole; Anderman, Eric M.

    2015-01-01

    The purpose of this study is to examine the relations between principals' perceived autonomy support from superintendents, affective commitment to their school districts, and job satisfaction. We also explore possible moderation effects of principals' career experiences on these relations. Data were collected from K-12 public school principals in…

  7. Correlates of Student Bachelor of Business Administration Satisfaction and School Reputation Influencing Perceived Market Value

    Science.gov (United States)

    Blau, Gary; Halbert, Terry; Atwater, Craig; Kershner, Ronald; Zuckerman, M. Michael

    2016-01-01

    This study compares correlates of two outcomes: satisfaction with a bachelor of business administration degree, and business school reputation influencing students' perceived market value to potential employers. A sample of 261 graduating business school seniors completed a fall 2014 survey measuring these outcomes and a number of correlates.…

  8. Employee Satisfaction with Performance Appraisals and Appraisers: The Role of Perceived Appraisal Use.

    Science.gov (United States)

    Boswell, Wendy R.; Boudreau, John W.

    2000-01-01

    In a survey of 128 manufacturing employees, the perception that performance appraisal had developmental uses was associated with satisfaction with appraisals and appraisers. Reaction to the evaluation did not depend on the outcome of the appraisal or its perceived fairness. (SK)

  9. The Effects of Student Engagement, Student Satisfaction, and Perceived Learning in Online Learning Environments

    Science.gov (United States)

    Gray, Julie A.; DiLoreto, Melanie

    2016-01-01

    Studies have shown that course organization and structure, student engagement, learner interaction, and instructor presence have accounted for considerable variance in student satisfaction and perceived learning in online learning environments through a range of pathways, although no research to date has tested the mediational relationship…

  10. Information about Human Sexuality: Sources, Satisfaction, and Perceived Knowledge among College Students

    Science.gov (United States)

    Rutledge, Scott Edward; Siebert, Darcy Clay; Chonody, Jill; Killian, Michael

    2011-01-01

    This study explored how 333 undergraduate and graduate students attending a large university in the southeastern USA learned about sex, their satisfaction with how they learned about sex, and their self-perceived knowledge before and after taking a human sexuality course. An anonymous, voluntary survey was administered to students in the first and…

  11. Empirically testing the relationship between income distribution, perceived value of money and pay satisfaction

    Directory of Open Access Journals (Sweden)

    Azman Ismail

    2009-07-01

    Full Text Available Compensation management literature highlights that income has three major features: salary, bonus and allowance. If the level and/or amount of income are distributed to employees based on proper rules this may increase pay satisfaction. More importantly, a thorough investigation in this area reveals that the effect of income distribution on pay satisfaction is not consistent if perceived value of money is present in organizations. The nature of this relationship is less emphasized in pay distribution literature. Therefore, this study was conducted to measure the effect of the perceived value of money and income distribution on pay satisfaction using 136 usable questionnaires gathered from employees who have worked in one city based local authority in Sabah, Malaysia (MSLAUTHORITY. Outcomes of hierarchical regression analysis showed that the interaction between perceived value of money and income distribution significantly correlated with pay satisfaction. This result confirms that perceived value of money does act as a moderating variable in the income distribution model of the organizational sample. In addition, discussion and implications of this study are elaborated.

  12. Correlation of X and Y Managerial Philosophies with Perceived Satisfaction with Leadership.

    Science.gov (United States)

    Brown, Sidney E.; Ladawan, Tawil

    1979-01-01

    The relationship between perceived satisfaction with leadership in selected organizational processes and managerial philosophies of subordinates and superordinates was investigated using the Managerial Philosophies Scale and the Diagnostic Survey for Leadership Improvement (which were administered to 66 department heads and 186 members of one…

  13. Correlates of Student Bachelor of Business Administration Satisfaction and School Reputation Influencing Perceived Market Value

    Science.gov (United States)

    Blau, Gary; Halbert, Terry; Atwater, Craig; Kershner, Ronald; Zuckerman, M. Michael

    2016-01-01

    This study compares correlates of two outcomes: satisfaction with a bachelor of business administration degree, and business school reputation influencing students' perceived market value to potential employers. A sample of 261 graduating business school seniors completed a fall 2014 survey measuring these outcomes and a number of correlates.…

  14. An Examination of Perceived Quality, Satisfaction, and Loyalty Relationship: Applicability of Comparative and Noncomparative Evaluation

    Directory of Open Access Journals (Sweden)

    Licen Indahwati Darsono

    2006-09-01

    Full Text Available This paper evaluates alternative measurement approaches to investigating the relationship amongst perceived quality, customer satisfaction, and loyalty. The authors define and measure the constructs within a relative attitudinal framework and compare these results to a noncomparative or individual evaluation of brands. In addition, loyalty is measured by and defined as a behavioral and attitudinal loyalty. The object of this research is teh botol whilst the subjects are undergraduate students in Surabaya and Yogyakarta. The proposed model, with satisfaction as a mediator between quality and loyalty, is found to be an acceptable representation of data across three brands of teh botol and for both comparative and noncomparative evaluation. The use of relative attitude, however, indicates a much stronger relationship amongst perceived quality, satisfaction, and loyalty than the attitude towards a brand when they are performed in individual evaluation. With respect to predictive ability, this study’s findings suggest that comparative evaluation has higher degree of applicability than does noncomparative evaluation.

  15. Understanding how social networking influences perceived satisfaction with conference experiences

    Science.gov (United States)

    van Riper, Carena J.; van Riper, Charles; Kyle, Gerard T.; Lee, Martha E.

    2013-01-01

    Social networking is a key benefit derived from participation in conferences that bind the ties of a professional community. Building social networks can lead to satisfactory experiences while furthering participants' long- and short-term career goals. Although investigations of social networking can lend insight into how to effectively engage individuals and groups within a professional cohort, this area has been largely overlooked in past research. The present study investigates the relationship between social networking and satisfaction with the 10th Biennial Conference of Research on the Colorado Plateau using structural equation modelling. Results partially support the hypothesis that three dimensions of social networking – interpersonal connections, social cohesion, and secondary associations – positively contribute to the performance of various conference attributes identified in two focus group sessions. The theoretical and applied contributions of this paper shed light on the social systems formed within professional communities and resource allocation among service providers.

  16. Perceived difficulty, importance, and satisfaction with physical function in COPD patients

    Directory of Open Access Journals (Sweden)

    Berry Michael J

    2004-03-01

    Full Text Available Abstract Background Research suggests that patients' satisfaction with their physical functioning (SPF is a critical component of HRQL. This study was designed to examine the extent to which perceptions of physical function and the value placed on physical function are related to satisfaction ratings. The sample consisted of older adults suffering from a progressively debilitating disease, chronic obstructive pulmonary disease (COPD. Methods During baseline assessments, COPD patients participating in a randomized controlled physical activity trial completed measures of SPF, perceived difficulty, and perceived importance. Results An ANCOVA controlling for age and gender indicated that perceived difficulty, perceived importance, and their interaction accounted for 43% of the variance in SPF. Additionally, participants were most satisfied with important tasks that they performed with little difficulty. Participants were least satisfied with important tasks that they perceived as highly difficult. Conclusion The results of the present study indicate that not being able to perform valued tasks produces discontent that is reflected in lower rating of satisfaction with physical functioning. Clearly, the significance of loss in function to individual patients is related to the importance of the functional activities that may be compromised. These data have implications for the scope of patient assessment in clinical care and for the conceptual basis of future research in the area of physical functioning.

  17. Perceived leader integrity and employee job satisfaction: A quantitative study of U.S. aerospace engineers

    Science.gov (United States)

    Harper, Kay E.

    The goal of this quantitative study was to determine if there is a significant relationship between perceived leader integrity and employee job satisfaction. The population selected to be analyzed was U.S. Aerospace engineers. Two existing valid and reliable survey instruments were used to collect data. One of the surveys was the Perceived Leader Integrity Scale developed by Craig and Gustafson. The second survey was the Minnesota Satisfaction Questionnaire created by Weiss, Dawis, England, and Lofquist. The public professional networking site LinkedIn was used to invite U.S. Aerospace engineers to participate. The survey results were monitored by Survey Monkey and the sample data was analyzed using SPSS software. 184 responses were collected and of those, 96 were incomplete. 91 usable survey responses were left to be analyzed. When the results were plotted on an x-y plot, the data line had a slight negative slope. The plotted data showed a very small negative relationship between perceived leader integrity and employee job satisfaction. This relationship could be interpreted to mean that as perceived leader integrity improved, employee job satisfaction decreased only slightly. One explanation for this result could be that employees focused on their negative feelings about their current job assignment when they did not have to be concerned about the level of integrity with which their leader acted. The findings of this study reinforce the importance of employee's perception of a critical leader quality - integrity. For future research, a longitudinal study utilizing another sampling method other than convenience sampling may better statistically capture the relationship between perceived leader integrity and employee job satisfaction for U.S. aerospace engineers.

  18. Perceived prevalence and definitions of sexual dysfunction as predictors of sexual function and satisfaction.

    Science.gov (United States)

    Chang, Sabrina C H; Klein, Carolin; Gorzalka, Boris B

    2013-01-01

    Evidence for the influence of sexual beliefs on sexual functioning and satisfaction has mainly emanated from clinical lore. Empirical investigations on this topic remain sparse. This study investigated whether beliefs regarding prevalence and definitions of male and female sexual dysfunctions predicted sexual function and satisfaction in a sample of 131 undergraduate students. Results indicated that higher perceived prevalence of male and female sexual dysfunctions was predictive of lower sexual functioning and poorer sexual satisfaction in women. For the male participants, none of the examined sexual beliefs emerged as significant predictors of their sexual functioning or satisfaction. Surprisingly, it was also found that participants estimated the prevalence of female sexual dysfunctions to be higher than male sexual dysfunctions, while defining male sexual dysfunctions more broadly than female sexual dysfunctions. Possible mechanisms for the findings are provided.

  19. Development, Validity and Reliability of Perceived Service Quality in Retail Banking and its Relationship With Perceived Value and Customer Satisfaction

    Directory of Open Access Journals (Sweden)

    Aleksandra Pisnik Korda

    2010-06-01

    Full Text Available Despite its popularity, the concept of service quality in the marketingliterature is still ambiguously and vaguely defined. Several measurementscales have been proposed, but some of these take into accountonly the method of measurement and ignore the idea that the sameinstrument may not be able to be automatically applied in different industriesor in different cultures. Therefore the purpose of this paperis twofold: first to validate the perceived retail banking service scale inthe case of a small transitional economy of Europe, and second to researchservice quality-customer satisfaction relationship and the role ofperceived value within it. Content validity, face validity, construct validity,convergent validity, discriminant validity as well as nomologicalvalidity were assessed with EFA, CFA and SEM. The present research isthe first attempt to measure the relationships among the concepts researchedin the retailing banking industry in transitional economies inEurope. Therefore, its major finding, that the perceived value variablehas a potential to be mediating variable between perceived quality andcustomer satisfaction relationship in retail banking settings, could be ofinterest also for other researchers in transitional economies in Europeand also for researchers from other environments.

  20. Study on Customer Loyalty in the Context of E-tailing Service Recovery --from the Perspective of Perceived Justice and Perceived Switching Costs%网络零售服务补救情形下的顾客忠诚——基于感知公平与感知转移成本视角的研究

    Institute of Scientific and Technical Information of China (English)

    秦进; 陈琦

    2012-01-01

    E-commerce has greatly changed traditional patterns of retailing. The prospect of enormous profit has attracted more and more enterprises and individuals to get involved in online retailing, which results in increasingly fierce competition. Nowadays, many online retailers have realized the importance of winning and maintaining customer loyalty. Due to the characteristics of online service, such as intangibility, heterogeneousness, simultaneity of producing and consuming, and easy-passing, online shopping failure is almost inevitable. Service failures are main obstacles that prevent e-retailers from building consumer loyalty. However, when service failure occurs, service providers can take this opportunity and use effective recoveries to transfer dissatisfied customers into satisfied ones, thus enhance customer retention rate and even build long-term relationships with customers. Therefore, e- tailing service failure and recovery management has become an important issue for both academics and practitioners. While scholars have extended service failure and recovery research to the field of e-commerce, many focused on the typology of online retailing service failure and recovery. As to the customer loyalty in the context of e-commerce, most studies have focused on the relationship between perceived quality, perceived value, trust, first satis- faction and loyalty. Only a few studies explored the formation mechanism of customer loyalty in the context of online service recovery. Previous studies have pointed out that perceived justice plays an important role in the formation of customer satisfaction and behavior intentions after service recovery, and creating brilliant customer satisfaction and enhancing switching costs are viewed as the two important means to gain customer loyalty for enterprises. In addition, studies have found that switching costs play a significant moderating role on the relationship between first satisfaction and loyalty, but whether switching

  1. Relationship between perceived organizational support, leadership behavior, and job satisfaction: An empirical study in Iran

    Directory of Open Access Journals (Sweden)

    Zainal Ariffin Ahmad

    2010-10-01

    Full Text Available As the second largest producer of cement after Egypt in the Middle East, Iran planned to increase production from 33 million ton/yr (Mt/yr currently to 70 Mt/yr by 2021 due to increase in local demand and also to compete in export markets (Dehqan, 2002. Thus, Iran is experiencing some changes in workforce participation in order to achieve high level of organisational performance and effectiveness. The objective of this study is to determine the impact of leadership behavior and perceived organisational support on the job satisfaction of Iranian employees. Data were collected through questionnaire from 136 employees working in Tehran Cement Company. Consideration leadership behavior was found to have significant impact on both intrinsic and extrinsic job satisfaction whereas perceived organisational support was significantly related to extrinsic job satisfaction. Interestingly, the interaction of leadership behavior and perceived organisational support were not significantly related to job satisfaction. The implications to human resource development for organizations that want to increase employee commitment is to focus on improving the quality of the supportive relationships between the employees and both the leader and the organisation.

  2. Service Recovery, Satisfaction and Customers’ Post Service Behavior in the Malaysian Banking Sector

    Directory of Open Access Journals (Sweden)

    Shaheen MANSORI

    2014-06-01

    Full Text Available Financial services sector has become so competitive after Malaysia government’s liberalization policy. In order to address this intense competition, banks have shifted their strategy from product-centered to a customer-centered strategy. This study is to test a model related to the relationship between the service recovery, customer satisfaction and the after purchase behavior by the customers. To test the proposed model, 370 self-administered questionnaires were distributed. The analyses based on Structural Equation Modeling (SEM reveal that there are direct relationships between perceived distributive justice, perceived procedural justice, perceived interactional justice and customer satisfaction in regard to service recovery. The results also show that customer satisfaction increases the level of trust among customers. There is also a high possibility that satisfied customers will spread positive word of mouth that can reinforce the good reputation of the service provider. Bootstrap is used to examine the mediation effects of satisfaction and the results show that customer satisfaction fully mediates the relationship between perceived interactional justice and word of mouth. The results also indicate that customer satisfaction partially mediate the following relationships; perceived distributive justice with word of mouth, perceived procedural justice with word of mouth and perceived interactional justice with perceive trust. However, the fact that this study is conducted by using cross sectional method, focuses on banking industry and covers a small area of the country should be taken into consideration for any generalization of results.

  3. Quantifying the relationship between visitor satisfaction and perceived accessibility to pedestrian spaces on festival days

    Directory of Open Access Journals (Sweden)

    Andini Radisya Pratiwi

    2015-12-01

    Full Text Available Many cities organize cultural festivals to promote their distinctiveness, boost the local economy, and enhance quality of life. However, urban spaces are packed with visitors on festival days, thus affecting accessibility to pedestrian spaces. This research examined visitor satisfaction with accessibility to pedestrian spaces during special events such as festivals. We particularly focused on the Hakata Dontaku festival, which is celebrated in Fukuoka, Japan. We studied three main elements that affect pedestrian satisfaction and perceived accessibility through walking, namely, safety, mobility, and amenities. We first analyzed previous studies and employed analytical hierarchy process to setup indicators for satisfaction measurement. Second, we determined visitor satisfaction through a survey questionnaire, which was conducted during the Hakata Dontaku festival. Third, we assessed the normality of the data set that was obtained from the questionnaire. Finally, we applied structural equation modeling. Results showed that the proposed model was a good fit, as indicated by the goodness of fit test, and the majority of indicators loaded significant values that supported their constructs. Satisfaction with amenities was found to be the most statistically significant variable that influences visitors׳ perceived accessibility during the Hakata Dontaku festival.

  4. Determinants of Perceived Learning and Satisfaction in Online Business Courses: An Extension to Evaluate Differences between Qualitative and Quantitative Courses

    Science.gov (United States)

    Eastman, Jacqueline K.; Aviles, Maria; Hanna, Mark D.

    2017-01-01

    This study examined the determinants of perceived learning and satisfaction in online courses and the moderating effect of course type. For perceived learning outcomes, those students who perceive a higher level of interaction and those students who are satisfied will report higher levels of learning outcomes. There were significant differences…

  5. Engaging the aging workforce: the relationship between perceived age similarity, satisfaction with coworkers, and employee engagement.

    Science.gov (United States)

    Avery, Derek R; McKay, Patrick F; Wilson, David C

    2007-11-01

    Business publications and the popular press have stressed the importance of creating conditions for meaningful employee expression in work roles, also known as engagement. Few empirical studies, however, have examined how individual or situational factors relate to engagement. Consequently, this study examines the interplay between employee age, perceived coworker age composition, and satisfaction with older (older than 55) and younger (younger than 40) coworkers on engagement using a sample of 901 individuals employed in the United Kingdom. Results indicated that satisfaction with one's coworkers related significantly to engagement. Moreover, perceived age similarity was associated with higher levels of engagement among older workers when they were highly satisfied with their coworkers over 55 and lower levels of engagement when they were not. (c) 2007 APA

  6. How Brand Trust is Influenced by Perceived Value and Service Quality: Mediated by Hotel Customer Satisfaction

    Directory of Open Access Journals (Sweden)

    Adelia Shabrina Prameka

    2017-04-01

    Full Text Available This paper examines the effect of perceived value and service quality on brand trust directly and indirectly through customer satisfaction. Brand trust can be defined as the relationship between consumers and the corporate that is based on trust and reliability of its performance. Questionnaires were given to guests of three-star hotels in Malang, Indonesia, with 158 surveys returned and 114 valid responses were analyzed. Reliability and validity were examined first, and partial least squares (PLS-SEM analysis was performed to evaluate the determinant coefficient (R2, predictive relevance (Q2, and effect size (f2. Results showed customer satisfaction partially mediates perceived value on brand trust, and fully mediates the relationship between service quality and brand trust. Future research in other developing countries, against different hotel class, with international guests, is recommended. Managerial implications were discussed.

  7. ICU nurses' evaluations of integrated information displays on user satisfaction and perceived mental workload.

    Science.gov (United States)

    Koch, Sven H; Westenskow, Dwayne; Weir, Charlene; Agutter, Jim; Haar, Maral; Görges, Matthias; Liu, David; Staggers, Nancy

    2012-01-01

    Consolidated information from multiple sources (patient monitors, electronic medical records, infusion pumps, ventilators, medication references) may improve nurses' work and patient safety. Objective. Two hypotheses were tested, that integrated information displays (a) improve nurses' satisfaction and (b) lower perceived mental workload. Methods. In a counter-balanced, repeated measures design (integrated vs. traditional display) 12 ICU nurses performed realistic tasks using both display types. Results. Nurses' user interaction satisfaction was higher with the integrated display and it received more positive comments. Nurses' mean perceived mental workload scores were also lower, having significant differences in effort and frustration dimensions. A lower mental workload may reduce errors and improve treatment times. Integrated information displays have great promise, but technological factors such as bidirectional device communication must be addressed if these displays are to achieve their potential for improving patient safety.

  8. Relationship building through Facebook brand pages: the multifaceted roles of identification, satisfaction, and perceived relationship investment

    OpenAIRE

    Popp, B; B. Wilson; Horbel, C; Woratschek, H

    2015-01-01

    © 2015 Taylor & Francis Social media offers significant scope for consumer engagement and brand building. This paper adds to the extant literature by developing an integrative framework of key drivers of consumer-brand relationships in Facebook brand pages (FBP) including different targets of identification and perceived relationship investment. The empirical study confirms that consumer identification with the FBP, identification with other FBP users, and satisfaction with the FBP significan...

  9. The Association of Satisfaction and Perceived Burden With Anxiety and Depression in Primary Caregivers of Dependent Elderly Relatives.

    Science.gov (United States)

    del-Pino-Casado, Rafael; Palomino-Moral, Pedro A; Frías-Osuna, Antonio

    2015-10-01

    Some researchers have viewed caregiver burden and satisfaction as two ends of the same continuum rather than as independent aspects of the caregiving experience. We conducted a cross-sectional study of primary caregivers of dependent elderly relatives in Spain (N = 200; probabilistic sample), to determine whether satisfaction and perceived burden coexisted in caregivers, and whether these variables, considered separately and in combination, were associated with anxiety and depression, while controlling for objective aspects of care recipients' needs. Data on satisfaction with care, perceived burden, objective burden, anxiety, and depression were gathered in 2013 by interviews in caregivers' homes. Descriptive, bivariate, and multivariate analyses were performed. Of the 200 primary caregivers, 12.5% reported both high satisfaction with care and high perceived burden. Anxiety and depression levels were lower in caregivers with high satisfaction and low perceived burden than in those with low satisfaction and high burden or with high satisfaction and high burden. Our findings support the following conclusions: (1) Satisfaction may be experienced despite the presence of stressful factors; (2) the combination of high satisfaction and low burden might have protective effects on anxiety and depression in caregivers.

  10. Perceived variety, psychological needs satisfaction and exercise-related well-being.

    Science.gov (United States)

    Sylvester, Benjamin D; Standage, Martyn; Dowd, A Justine; Martin, Luc J; Sweet, Shane N; Beauchamp, Mark R

    2014-01-01

    Perceived variety represents a psychosocial experience that gives rise to, and supports the maintenance of, an individual's well-being. In this study, we developed an instrument to measure perceived variety in exercise (PVE), and examined whether ratings of PVE predict unique variance in indices of exercise-related well-being in addition to that explained by satisfaction of the three basic psychological needs (for competence, relatedness and autonomy) embedded within self-determination theory (SDT). We also examined the extent to which variance in perceived variety is empirically distinct from (or subsumed by) competence, relatedness and autonomy in the context of exercise. A convenience sample of community adults (N = 507) completed online surveys twice over a six-week period (n = 367). PVE was found to prospectively predict unique variance in indices of exercise-related well-being, in addition to that explained by perceived competence, relatedness and autonomy. Using exploratory and confirmatory factor analytic procedures, perceived variety was found to be empirically distinct from perceived competence, relatedness and autonomy. Results from this work suggest that perceived variety holds potential for theoretical and applied advancements in understanding and predicting well-being in exercise settings.

  11. THE EFFECT OF SERVICE, PRODUCT QUALITY, AND PERCEIVED VALUE ON CUSTOMER PURCHASE INTENTION AND SATISFACTION

    Directory of Open Access Journals (Sweden)

    Dodi Iskandar

    2015-05-01

    Full Text Available The research was conducted at Kedai Sop Durian Lodaya (KSDL in Bogor on February 2015. The research objectives were 1 to identify the characteristics of KSDL consumer’s behavior, 2 to analyze the factors influencing the consumer satisfaction and purchase intention of KSDL’s consumers , 3 to analyze KSDL's consumer satisfaction level and purchase intention, 4 to formulate the managerial implications in order to increase consumer satisfaction and KSDL's purchase intention. The research was conducted by using descriptive methods through case study approach. Data was collected through questionnaires with non-probability sampling technique, using  convenience sampling technique. Data was analyzed by using Structural Equation Modeling (SEM. The result shows that all of the satisfaction component variabels have significantly influenced consumer satisfaction and purchase intention. In sequence, the variables having the highest influence to the lowest influence are product quality, responsiveness, assurance, empathy, reliability, tangibility, and perceived value.    Keywords: consumer satisfaction, service quality, product quality, purchase intention, SEM, kedai sop durian lodaya (KSDL ABSTRAKPenelitian dilakukan di Kedai Sop Durian Lodaya (KSDL di Bogor pada bulan Februari 2015. Tujuan dari penelitian ini adalah 1 mengidentifikasi karakteristik perilaku konsumen di KSDL, 2 menganalisis faktor-faktor yang mempengaruhi kepuasan dan purchase intention pada konsumen di KSDL, 3 menganalisis tingkat kepuasan dan purchase intention konsumen di KSDL, 4 merumuskan implikasi manajerial untuk meningkatkan kepuasan konsumen serta menimbulkan purchase intention konsumen di KSDL. Penelitian ini dilakukan dengan metode deskriptif melalui pendekatan studi kasus. Pengumpulan data dilakukan melalui pengisian kuesioner dengan teknik nonprobability sampling menggunakan metode convenience sampling. Data dianalisis dengan menggunakan structural equation modeling

  12. The Influence of Environmental Friendliness on Green Trust: The Mediation Effects of Green Satisfaction and Green Perceived Quality

    Directory of Open Access Journals (Sweden)

    Yu-Shan Chen

    2015-07-01

    Full Text Available As global green trends became more prevalent, green marketing also developed into an important issue. Although prior literature explored the main factors affecting green trust, it was inconclusive as to how environmental friendliness could affect the green trust in green marketing. This study aims to focus on the positive influence of environmental friendliness on green trust, and explore the mediation effects of green satisfaction and green perceived quality. This study undertakes an empirical study by means of questionnaire survey. The respondents are consumers who have experience purchasing green products. This study applies structural equation modeling (SEM to test the hypotheses. The findings of this study indicate that (1 environmental friendliness has a significant positive impact on green satisfaction, green perceived quality, and green trust; (2 both green satisfaction and green perceived quality positively affect green trust; and (3 green satisfaction and green perceived quality partially mediate the positive relationship between environmental friendliness and green trust.

  13. Life satisfaction, self-esteem, and perceived health status among elder Korean women: focus on living arrangements.

    Science.gov (United States)

    An, Ji-Young; An, Kyungeh; O'Connor, Linda; Wexler, Sharon

    2008-04-01

    The purpose of this study was to examine whether living arrangements significantly affect life satisfaction, self-esteem, and perceived health status of elder Korean women. A total of 121 women aged 65 to 89 was interviewed in an urban community senior center in Korea. The convenience sample was obtained by face-to-face interviews using a structured questionnaire. Life satisfaction, self-esteem, and perceived health status were strongly correlated with each other. Living arrangements significantly affected life satisfaction, self-esteem, and perceived health status. Women who live with their married son had the highest life satisfaction and self-esteem and perceived themselves to be healthier in comparison to their counterparts. Therefore, government programs need to be developed to assist children in caring for their parents to improve their overall well-being.

  14. Perceived Principals' Leadership Styles and Faculty Job Satisfaction in Higher Theological Institutions of Addis Ababa, Ethiopia: Is There a Difference?

    Science.gov (United States)

    Tamrat Zeleke, Frew

    2013-01-01

    The job satisfaction of higher education faculty can be affected by the kind of leadership style practiced by leaders of an institution. This study examined perceived principals' leadership styles related to faculty job satisfaction in Higher Theological Institutions of Addis Ababa (HTIAA), Ethiopia. Leadership style in this study was defined as…

  15. Breast cancer survivors' perceived medical communication competence and satisfaction with care at the end of treatment.

    Science.gov (United States)

    Brédart, Anne; Kop, Jean-Luc; Fiszer, Chavie; Sigal-Zafrani, Brigitte; Dolbeault, Sylvie

    2015-12-01

    Information is a care priority in most breast cancer survivors (BCS). We assessed whether BCS information needs at 8 months after hospital cancer treatment could be related to their age, education level, perceived medical communication competence, satisfaction with care, attachment style, and self-esteem. Of 426 BCS approached during the last week of treatment (T1), 85% completed the Medical Communication Competence Scale, European Organisation for Research and Treatment of Cancer Satisfaction with Care Questionnaire, Rosenberg's Self-Esteem Scale and Experiences in Close Relationships Scale. The Hospital Anxiety and Depression Scale and the Supportive Care Needs Survey were completed at T1 and again 8 months later (T2) with a 66% (n = 283) response rate. Baseline respondents' median (range) age was 56 years (23-86 years). Information needs decreased over time, although some persisted. Multivariate regression analyses evidenced overall higher information needs at T2 in younger BCS and in those dissatisfied with the information provided at T1. Specifically, in younger BCS, higher information needs were related to lower satisfaction with doctors' availability, and in older BCS, they were related to higher self-perceived competence in information giving, lower self-perceived competence in information seeking, and lower satisfaction with doctors' information provision. Psychological distress was strongly related to information needs. Education, BCS attachment style, and self-esteem were not associated with information needs. In order to enhance supportive care for BCS, younger BCS should be provided with more time to address all their concerns and older BCS should be encouraged to express their specific desires for information. Copyright © 2015 John Wiley & Sons, Ltd.

  16. Program Perceived Value and Program Satisfaction Influences on Store Loyalty: Insights from Retail Loyalty Progam

    Directory of Open Access Journals (Sweden)

    Nor Asiah Omar

    2007-09-01

    Full Text Available Investigations to determine whether program perceived value could influence program satisfaction, program card loyalty and store loyalty are critical to elucidate the roles and significance of the constructs and advancing management practice. Accordingly, in line with this research direction, this study aims to assess the effects of program perceived value offered by few leading retail superstores and departmental stores in Malaysia on its members’ loyalty towards the store. The data set utilized in this study has been obtained via quota sampling technique, where a sample of 153 retail loyalty programs’ members was analyzed. An integrative conceptual model was developed and tested using Structural Equation Modeling using AMOS program. The results exemplify that program perceived value is a strong driver of program satisfaction and program card loyalty. Unexpectedly, program perceived value is not a significant predictor of store loyalty but, it has an indirect effect on store loyalty mediated by program satisfaction. Continuous plea in marketing management is to make marketing instruments more efficient. In recent years introduction of customer relationship marketing instruments is strongly advocated, both in marketing theory and practice. Several researchers (e.g., Berry 1983; Berry and Parasuraman 1991; and Gronroos, 1994 have changed the focus of a marketing orientation from attracting short-term, discrete transactional customers to retaining long-lasting, intimate customer relationships. In fact Roberts, Varki, Brodie (2003, further suggested that it is best to describe relationship marketing as the formation of “bonds” between the company and the customer. Achieving an effective relationship in a consumer context is considered to be even more challenging than it is in a business-to-business context, given the generally more polygamous character of consumers as opposed to business customers (Keng and Ehrenberger 1984; Pressey and

  17. Juvenile Justice Teachers' Job Satisfaction: A Comparison of Teachers in Three States

    Science.gov (United States)

    Houchins, David E.; Shippen, Margaret E.; McKeand, Kim; Viel-Ruma, Kim; Jolivete, Kristine; Guarino, Anthony J.

    2010-01-01

    The purpose of this study was to examine the differences in the perceptions of juvenile justice teachers in Georgia, Louisiana, and Ohio. Juvenile justice teachers (n = 542) completed an extensive attrition and retention survey with a 98% response rate. Comparisons were made between states, type of facility (short or long-term), gender, and…

  18. Shared perceptions of perceived justice as a predictor of externally rated departmental level academic performance

    NARCIS (Netherlands)

    Lipponen, Jukka; Wisse, Barbara

    2010-01-01

    The purpose of this study was to investigate if shared perceptions of organizational justice affect externally rated group-level performance. Previous studies did not consider distributive justice, nor did they control for the possible confounding effects of baseline performance. The present study r

  19. Perceived Justice and Group Identification The Moderating Role of Previous Identification

    NARCIS (Netherlands)

    Lipponen, Jukka; Wisse, Barbara; Perala, Janne

    2011-01-01

    Temporal dynamics have hardly been considered in the fields of organizational justice and group identification, yet addressing intra-individual change trajectories over time may lead to a fuller understanding of the relationship between justice and identification. Therefore, this study investigated

  20. Perceived Justice and Group Identification The Moderating Role of Previous Identification

    NARCIS (Netherlands)

    Lipponen, Jukka; Wisse, Barbara; Perala, Janne

    2011-01-01

    Temporal dynamics have hardly been considered in the fields of organizational justice and group identification, yet addressing intra-individual change trajectories over time may lead to a fuller understanding of the relationship between justice and identification. Therefore, this study investigated

  1. Choice, perceived control, and customer satisfaction: the psychology of online service recovery.

    Science.gov (United States)

    Chang, Chia-Chi

    2008-06-01

    Service failures and consequent recoveries have been identified as critical determinants of customer retention. Therefore, effective service recovery programs warrant further exploration, particularly in the online shopping environment, where consumers can receive immediate and tangible service recovery. The results of the present study suggest that by providing a choice of recovery options, customers' sense of control is increased, as is their satisfaction with the particular recovery efforts and their overall satisfaction with the entire service experience. Also, service importance accentuated the impact of choice on perceived control. Specifically, when the service was of greater importance, giving customers a choice of recovery options augmented customers' sense of control more than when the service was of lesser importance. The implications of the findings are also discussed.

  2. 组织公平感对薪酬满意度的影响%Relationship between Organizational Justice and Pay Satisfaction

    Institute of Scientific and Technical Information of China (English)

    于海波; 郑晓明

    2009-01-01

    The survey data were from 609 questionnaires of 21 companies of different districts in China. On the base of controlling some individual and organizational variables, the results of HRA (hierarchical regression analysis) showed that interactional justice was the total mediator between procedural and distribute justice and pay administration satisfaction \\ pay level satisfaction; And distribute justice was the total mediator between procedural and interactional justice and add pay satisfaction \\ benefit satisfaction. There was significant interaction between international justice and position on pay administration satisfaction; and there was significant interaction between distributes justice and position on adds pay satisfaction.%通过问卷调查得到全国21家企业609份有效问卷.在控制了基本的个人和组织变量后,层次回归分析结果显示,在中介作用上,程序公平和分配公平通过交互公平的完全中介作用影响薪酬管理和薪酬水平满意度,程序公平和交互公平通过分配公平的完全中介作用影响加薪和福利满意度.在交互作用上,交互公平与岗位对薪酬管理满意度有显著的交互作用,分配公平与岗位在加薪满意度上有显著的交互作用.这些结果的启示意义是:在薪酬管理过程中要重视员工的组织公平感,加强薪酬的沟通和交流,确保薪酬管理的公平性.

  3. Service quality and perceived value of technology-based service encounters: evaluation of clinical staff satisfaction in Taiwan.

    Science.gov (United States)

    Hung, Chung-Jye; Chang, Hsin Hsin; Eng, Cheng Joo; Wong, Kit Hong

    2013-01-01

    Previous research has evaluated technology-based service encounters (TBSEs) in the delivery of health care by assessing patient satisfaction. This study examined service quality and perceived value of TBSEs used in health organisations from the perspective of clinical staff, with staff technology readiness as a moderator. A quantitative survey was conducted in Taiwan, across private and public healthcare organisations. Results showed that TBSEs had a direct effect on service quality and perceived value, which in turn had a direct effect on staff satisfaction in using TBSEs. However, service quality had no effect on perceived value when moderated by technology readiness. Theoretical and managerial implications of these findings are discussed.

  4. Nigerian agriculture workers’ outcomes from perceived organisational support and protestant work ethics: Job satisfaction as a mediator

    Directory of Open Access Journals (Sweden)

    Olugbenga J. Ladebo

    2011-03-01

    Full Text Available Orientation: The mechanism facilitating the development of organisational commitment and performance of citizenship behaviours is of research interest to scholars. Recent research trends suggest that job satisfaction can mediate the development of employee commitment and citizenship behaviours.Research purpose: The present study hypothesised that job satisfaction mediated the relationships between the predictors (perceived organisational support and protestant work ethics and outcomes (organisational citizenship behaviours and organisational commitment.Motivation for the study: There is paucity of literature on the mediating influence of job satisfaction on predictors-outcomes linkages amongst agriculture workers in Nigeria. Available studies either examined the main effect of perceived organisational support on citizenship behaviours or the mediating influence of satisfaction on citizenship behaviours and not the proposed model.Research design, approach and method: The present study was survey-correlational in design. Data were obtained from 223 heterogeneous samples from different organisations (such as ministry of agriculture, parastatals, banks, private agro-allied companies, and insurance companies.Main findings: Results showed that job satisfaction fully mediated the relationship between perceived organisational support and citizenship behaviours and partially mediated the relationship between perceived organisational support and organisational commitment. Further, employee satisfaction partially mediated the relationships between protestant work ethics and citizenship behaviours and organisational commitment.Practical/managerial implications: This study indicated that both protestant work ethics and perceived organisational support are important in motivating employees to engage in cooperative behaviours and exhibit greater commitment through job satisfaction.Contribution/value-add: The present study showed that job satisfaction is a

  5. Compulsory citizenship behavior and organizational citizenship behavior: the role of organizational identification and perceived interactional justice.

    Science.gov (United States)

    Zhao, Hongdan; Peng, Zhenglong; Chen, Hsiu-Kuei

    2014-01-01

    This article examines the psychological mechanism underlying the relationship between compulsory citizenship behavior (CCB) and organizational citizenship behavior (OCB) by developing a moderated mediation model. The model focuses on the mediating role of organizational identification and the moderating role of interactional justice in influencing the mediation. Using a time-lagged research design, the authors collected two waves of data from 388 supervisor-subordinate dyads in 67 teams to test the moderated mediation model. Results revealed that CCB negatively influenced OCB via impairing organizational identification. Moreover, interactional justice moderated the strength of the indirect effect of CCB on OCB (through organizational identification), such that the mediated relationship was stronger under low interactional justice than under high interactional justice.

  6. Danish dentists' career satisfaction in relation to perceived occupational stress and public image

    DEFF Research Database (Denmark)

    Moore, R.

    2000-01-01

    The relationship between Danish dentists' perceptions of satisfaction with their career choice and beliefs about their occupational stress or public image was surveyed. A mailed questionnaire was completed by 216 randomly selected Danish private dentists in and around Århus. Of these, only 19% were...... dissatisfied and would not recommend dentistry as a career to young people, while almost 60% perceived dentistry as more stressful than other professions and 31% felt that dentists' public image was less than good or poor. Odds ratio (OR) analyses indicated that perceived career dissatisfaction was most...... slight improvement only in the association with age. There were no meaningful or significant relationships by gender or practice type, location or size. Considering these statistics and that nearly all the dentists believed that patients evaluated them more by style or behavior than their technical...

  7. Customer perceived service quality, satisfaction and loyalty in Indian private healthcare.

    Science.gov (United States)

    Kondasani, Rama Koteswara Rao; Panda, Rajeev Kumar

    2015-01-01

    The purpose of this paper is to analyse how perceived service quality and customer satisfaction lead to loyalty towards healthcare service providers. In total, 475 hospital patients participated in a questionnaire survey in five Indian private hospitals. Descriptive statistics, factor analysis, regression and correlation statistics were employed to analyse customer perceived service quality and how it leads to loyalty towards service providers. Results indicate that the service seeker-service provider relationship, quality of facilities and the interaction with supporting staff have a positive effect on customer perception. Findings help healthcare managers to formulate effective strategies to ensure a better quality of services to the customers. This study helps healthcare managers to build customer loyalty towards healthcare services, thereby attracting and gaining more customers. This paper will help healthcare managers and service providers to analyse customer perceptions and their loyalty towards Indian private healthcare services.

  8. Life satisfaction and perceived stress among young offenders in a residential therapeutic community: Latent change score analysis.

    Science.gov (United States)

    Tang, Kristen N S; Chan, Christian S

    2017-06-01

    Recent rehabilitation frameworks underscore the importance of strength-based interventions for young offenders who may lack internal and external resources to manage their stress and plan for their life. This multi-wave longitudinal study investigated the dynamic relationship between perceived stress and life satisfaction among a group of young ex-offenders in a residential therapeutic community. Four waves of data were collected from 117 Hong Kong youths (24.0% female, mean age = 17.7) over one year. Latent change score analysis was employed to examine the univairate and bivariate changes of their perceived stress and life satisfaction. Results suggest a positive growth trajectory in life satisfaction over time. The results of perceived stress were less conclusive. Bivariate models indicated that the previous level of life satisfaction was negatively linked to the subsequent perceived stress level but not vice versa. The findings suggest that improvement in life satisfaction may reduce perceived stress in young ex-offenders. Copyright © 2017 The Foundation for Professionals in Services for Adolescents. Published by Elsevier Ltd. All rights reserved.

  9. Competition in human groups-Impact on group cohesion, perceived stress and outcome satisfaction.

    Science.gov (United States)

    Boos, Margarete; Franiel, Xaver; Belz, Michael

    2015-11-01

    This study on competition in human groups was performed within the context of the competitive outcome interdependence concept: the degree to which personal outcomes among group members are affected by the consequences of task performance of others, e.g. when one group member gains a high reward for a task, this lowers the available reward for other group members. Our computer-based multi-participant game empirically assessed how competitive versus neutral conditions influenced the reward-maximising behaviour of 200 undergraduate students functioning in ten-person groups - each playing two games (1 neutral and 1 competitive), their perceived pay satisfaction as well as perceived stress levels and sense of calmness within the games' task to search for coins. Participants were represented by black dots moving on a virtual playground. Results showed that competition led to reward-maximising but fellow group member disadvantaging behaviour, and all participants experienced lower pay satisfaction, higher stress levels and less calmness. We conclude that short-term behavioural consequences of positive individual competitive behaviour were gained at the above-mentioned potential long-term negative costs for all group members. This implies group paradigms aimed at sustainability should avoid introducing competitive factors that at best result in short-lived gains and at worst cause widespread dissatisfaction, stress and a pervasive lack of calmness.

  10. An Influence of Outdoor Recreation Participants’ Perceived Restorative Environment on Wellness Effect, Satisfaction and Loyalty

    Directory of Open Access Journals (Sweden)

    Kim Jin-OK

    2014-01-01

    Full Text Available During recent years in Korea, the participants in outdoor recreation have significantly increased, and relevant industries have also shown a great growth. This phenomenon is to pursue outdoor recreation based on nature as a way of maintaining healthy lifestyle. This study aimed to explore how perceived restorative environment influences wellness, satisfaction, and loyalty by researching climbers in the National Park. The data were collected at four times only on weekends from 12th July to 20th July 2014 at the entrance of Mt. Dobong in Mt. Bukhand National Park in Seoul. Researchers selected every 5th visitors with systematic sampling. Out of 420 collected questionnaires, except from 20 questionnaires which include unanswered items, 400 questionnaires were used for empirical analysis. The result of the analysis by using SEM shows that perceived restorative environment has a critical influence on wellness, and this wellness also affects satisfaction and loyalty. This result of the research provides a useful insight into how policy makers and practitioners in the National Parks, urban parks and Ministry of Health and Welfare develop the places for outdoor recreation based on nature in order to pursue wellness as a way of the improvement of the public health.

  11. A Smart Telecare System at Digital Home: Perceived Usefulness, Satisfaction, and Expectations for Healthcare Professionals

    Directory of Open Access Journals (Sweden)

    Laura Vadillo

    2017-01-01

    Full Text Available Sensors, combined with intelligent systems, can enhance the quality of the Telecare services deployed at home, improving the capability for detection of risk situations and the users care. However, there are no specific studies that evaluate this kind of Telecare systems by professionals that work in a Telecare center. This paper shows the results of an assessment of the current satisfaction and future expectations of the Telecare professionals when using advanced Telecare solutions deployed at home. The study has been conducted through structured interviews with 24 Telecare experts working in the Telecare center of the Spanish Red Cross for attending alarm calls for elderly people. The interviews had the support of the TALISMAN Telecare system that is a next-generation Telecare service deployed in the accessible digital home of Universidad Politécnica de Madrid. All participants showed overall satisfaction with TALISMAN and their intention to use it. Results showed that perceived usefulness is an important influencing factor to the intention to use it and the Quality of the Information is a key factor in the perceived usefulness. TALISMAN, as an example of a next-generation Telecare system, is seen as a tool with high potential for improving the care of elderly people at home.

  12. Women's Hormonal Status and Mate Value Influence Relationship Satisfaction and Perceived Male Attractiveness

    Directory of Open Access Journals (Sweden)

    Ivana Hromatko

    2006-12-01

    Full Text Available Numerous findings suggest that female preferences for certain features of male faces vary during the menstrual cycle. Similarly, changes during the cycle have also been found in women's commitment to a current relationship. Furthermore, from the perspective of securing benefits from extra-pair affairs, the differences between women with high vs. low mate value could be expected. In this study we have tried to connect these sets of findings: first, we explored differences between partnered and single women in their ratings of male facial attractiveness in different phases of the menstrual cycle; and second, their satisfaction with the current relationship in relation to the cycle phase and selfperceived mate value. Two groups of women (single vs. partnered rated the attractiveness of two sets of male faces (normal vs. symmetrical. Repeated measures ANOVA showed that women in a relationship gave higher ratings of attractiveness for both normal and symmetrical faces in the luteal phase compared to the early follicular phase of a cycle, while single women showed the opposite pattern. Analyses of satisfaction with their current relationship in relation to cycle phase and self-perceived mate value showed that women with higher mate value are generally more satisfied with their current partners, and show smaller differences in satisfaction in various phases of the cycle. The results are interpreted in terms of content-specificity of hormone mediated adaptive design.

  13. Maintaining life satisfaction in adolescence: Affective mediators of the influence of perceived emotional intelligence on overall life satisfaction judgments in a two-year longitudinal study

    Directory of Open Access Journals (Sweden)

    Nicolás eSanchez-Alvarez

    2015-12-01

    Full Text Available Much attention has been paid to the psychological processes underlying the improvement in mood states and human well-being, particularly during adolescence. Theoretical and empirical research suggests that emotional skills may play a role in enhancing perceived well-being; however the mechanisms involved in during adolescence are unclear. The purpose of this study was to extend understanding by investigating the potential mediators of the relationship between emotional intelligence and life satisfaction in a two-year study. Participants were 269 high school students (145 girls and 124 boys who completed the self-report Perceived Emotional Intelligence Scale (PEIS, the Satisfaction with Life Scale (SWLS, and the Positive Affect and Negative Affect Scale (PANAS three times at one-year intervals. The three-step longitudinal design corroborated earlier research indicating that positive and negative affect mediate the relationships between emotional intelligence and life satisfaction. Students with high PEI tended to have more positive experiences and fewer negative experiences, which contributed to their greater life satisfaction. No sex differences were found in the multi-group analyses, suggesting that the causal relationships are similar in both sexes. These findings extend our understanding of the complex network of relationships involving perceived emotional intelligence and life satisfaction in adolescence. Implications and limitations of the findings are discussed.

  14. Perceived Partner Responsiveness Mediates the Association Between Sexual and Marital Satisfaction: A Daily Diary Study in Newlywed Couples.

    Science.gov (United States)

    Gadassi, Reuma; Bar-Nahum, Lior Eadan; Newhouse, Sarah; Anderson, Ragnar; Heiman, Julia R; Rafaeli, Eshkol; Janssen, Erick

    2016-01-01

    Sexuality is an integral part of intimate relationships, yet surprisingly little is known about how and for whom sexuality matters. The present research investigated the interplay of sexual and non-sexual factors that contribute to relationship satisfaction. Specifically, we tested the hypothesis that the association between sexual satisfaction and marital satisfaction is mediated by a non-sexual factor-namely, perceived partner responsiveness (PPR). Additionally, we tested the role of gender as a possible moderator of this mediated association. Thirty-four newlywed couples completed diaries with each spouse reporting their sexual satisfaction, marital satisfaction, and PPR every day for 30 days. We tested our predictions at both the person level (i.e., the mean level across 30 days) and the daily level. At the person level, we found that sexual satisfaction and PPR separately predicted marital satisfaction. Moreover, the effect of sexual satisfaction on marital satisfaction was partially mediated by PPR. No gender differences emerged at this level. At the daily level, we found similar support for partial mediation. However, at this level, gender did serve as a moderator. The stronger mediation found for women was driven by a stronger association between sexual satisfaction and PPR for women than for men. This study joins a growing literature highlighting the role of PPR in dyadic relationships.

  15. Satisfaction with open sexual agreements in Australian gay men's relationships: the role of perceived discrepancies in benefit.

    Science.gov (United States)

    Hosking, Warwick

    2013-10-01

    This study investigated whether satisfaction with open sexual agreements in gay men's relationships was associated with perceptions of discrepancies in the benefit experienced from those agreements. Three types of perceived discrepancy between the self and the relationship partner were examined: frequency of casual sex, attractiveness of casual partners, and "overall" benefit. Results from a survey conducted in 2010 of 685 Australian gay men in relationships with open agreements showed that men perceiving discrepancies in benefit, particularly those representing "under-benefit", were less satisfied with their agreement than were men perceiving equal benefit. These results supported hypotheses derived from equity theory and provide insight into factors associated with gay men's satisfaction with open agreements. These findings also have important practical implications. Professionals counselling gay men or couples experiencing low satisfaction with open agreements may consider raising issues of unequal benefit and work with their clients towards achieving equality.

  16. [Perceived satisfaction and usefulness of suicide prevention information for patients and relatives].

    Science.gov (United States)

    Triñanes, Y; Senra-Rivera, C; Seoane-Pesqueira, G; González-García, A; Álvarez-Ariza, M; de-Las-Heras-Liñero, E; Atienza, G

    2014-01-01

    To assess the satisfaction of persons with suicidal behaviour and their relatives using patient information material included in the Clinical Practice Guidelines on Prevention and Treatment of Suicidal Behaviour. The sample was made up of 57 patients with suicidal ideation or behaviour, and 52 relatives. The participants were recruited through a suicide prevention programme (Programa de intervención intensiva en conducta suicida [PII] - Suicidal Behaviour Intensive Intervention Programme) and a family association (Federación de Asociaciones de Familiares y Personas con enfermedad mental de Galicia [FEAFES] - Galician Federation of Associations of Relatives and Persons with mental diseases). An ad-hoc questionnaire was designed to ascertain the degree of perceived satisfaction and usefulness of using the information included in the guidelines. The descriptive data of the sample is presented, along with an exploratory factorial analysis of the questionnaire that yielded two dimensions, i.e., format and usefulness. Patients scored significantly lower than the relatives in two dimensions; nevertheless, no significant differences were found between the two groups in the level of general satisfaction. The socio-demographic variables did not influence the results. Similarly, no differences were observed between patients with and without history of suicidal behaviour. Participants stressed that Primary Care was the setting best suited for dissemination of this type of information. In general, both patients and relatives displayed a high level of satisfaction with the patient information material assessed. Furnishing information of this type to patients with suicidal ideation and/or behaviour could act as a preventive-educational tool. Copyright © 2013 SECA. Published by Elsevier Espana. All rights reserved.

  17. The Influence Of Brand Relationship, Brand Satisfaction, And Perceived Price Towards Brand Loyalty In PT X’S Customer, Indonesia

    OpenAIRE

    Danang Prihandoko

    2016-01-01

    The goal of this research was to examine the influence of Brand Relationship, Brand Satisfaction, and Perceived Price towards Brand Loyalty by using multiple regression analysis. This research was a combination of qualitative and quantitative studies where the results of the questionnaire would be summarized and described in the form of tables and graphs. The result shows the three hypothesis that Brand Relationship and Brand Satisfaction have a positive influence towards Brand Loyalty meanwh...

  18. Factors perceived to affect employee satisfaction and productivity at a mine in the Northern Cape / Mzwandile Anthony Maki

    OpenAIRE

    Maki, Mzwandile Anthony

    2014-01-01

    This study investigates the factors perceived to negatively affect employee satisfaction and productivity at the mine. More especially the analysis focuses on the implementation of the incentive schemes without the involvement of the workers 'unions, a situation which has led to misunderstanding between management and the unions. The study also focused on the following specific objectives: • To investigate the effect of lncentive Schemes on employee satisfaction, employee re...

  19. The Empirical Study of Public Transport Passengers’ Behavioral Intentions: The Roles of Service Quality, Perceived Sacrifice, Perceived Value, and Satisfaction (Case Study: Paratransit Passengers in Jakarta, Indonesia

    Directory of Open Access Journals (Sweden)

    Sik Sumaedi

    2012-03-01

    Full Text Available Behavioral intentions have been much discussed in marketing literature. Surprisingly, except for airline industry, few studies have been found in transportation industries. This paper studies the public transport passengers’ behavioral intentions in Jakarta city, especially paratransit’s passengers. This paper explores the relationship between passengers’ behavioral intentions and other latent factors, including satisfaction, perceived value, perceived sacrifice, and service quality. The empirical data were drawn from 339 paratransit’s passengers using questionnaire method. Structural Equation Modeling technique is used to analyze the conceptualized relationship model. The empirical results reveal that perceived value and service quality significantly affect passengers’ behavioral intention. The results also show that perceived value is significantly affected by service quality and perceived sacrifice. From the empirical results, managerial implications are discussed.

  20. Vocational satisfaction, coping strategies, and perceived stress as factors of ‘burnout’ in clinical dental students.

    Directory of Open Access Journals (Sweden)

    Francisco Pérez

    2013-12-01

    Full Text Available Having discussed different factors contributing towards “Burnout Syndrome” (BOS in dentistry students, the aim of this project is to analyze the existing relationship between vocational satisfaction, coping strategies and perceived stress as determining factors of burnout in 4th and 5th year dentistry students. Methods: Prospective cohort study (March-December. The relationship between vocational satisfaction, coping strategies and perceived stress as factors towards BOS in 4th and 5th year dentistry students will be determined. All participants will be required to sign a consent form the project will be evaluated by the Ethics Committee. The sociodemographic variables to be measured are: age, gender and socioeconomic status; the psychological variables are: Burnout Syndrome severity, using Maslach Burnout Inventory (MBI, coping strategies by Copyng Strategies Inventory (CSI, perceived stress with Perceived Stress Scale Questionnaire (PSS. All versions above have been validated in Spanish, and vocational satisfaction of the Dentistry Degree will be measured using a questionnaire, with 6 questions for 3 parameters: career choice, current feeling and predicted feeling after graduation. The data collection will be carried out in 4 stages: informed consent obtainment; MBI, CSI, PSS scales and vocational satisfaction questionnaire in March. In the second (June, third (September and fourth (November stages, the questionnaires will be repeated: MBI, PSS and vocational satisfaction. The findings and analysis will be processed in STATA 10/SE including descriptive statistics, regression models, measures and tests of association.

  1. Direct and Indirect Effects of Young Adults’ Relationship Status on Life Satisfaction through Loneliness and Perceived Social Support

    Directory of Open Access Journals (Sweden)

    Katarzyna Adamczyk

    2015-12-01

    Full Text Available This study examined the indirect effects of relationship status (single vs. in a relationship on life satisfaction through social and emotional (romantic and family loneliness and perceived social support from significant others, family, and friends. Five hundred and fifty three Polish young adults (335 females and 218 males, ranging in age from 20–30 years ('M' = 23.42, completed the Polish versions of the Satisfaction With Life Scale, the Social and Emotional Loneliness Scale for Adults, and the Multidimensional Scale of Perceived Social Support. The results indicated that single individuals reported significantly lower satisfaction with life and social support from a significant other, but higher romantic and social loneliness, and higher family support compared to participants in a relationship. A path analysis revealed no direct effect of relationship status on satisfaction with life. However, there were significant indirect effects from relationship status to life satisfaction though romantic, family, and social loneliness, and through perceived social support from significant others and from family. Therefore, singlehood may be deleterious to life satisfaction because of the higher loneliness and lower social support from a significant other.

  2. The Influence Of Brand Relationship, Brand Satisfaction, And Perceived Price Towards Brand Loyalty In PT X’S Customer, Indonesia

    Directory of Open Access Journals (Sweden)

    Danang Prihandoko

    2016-09-01

    Full Text Available The goal of this research was to examine the influence of Brand Relationship, Brand Satisfaction, and Perceived Price towards Brand Loyalty by using multiple regression analysis. This research was a combination of qualitative and quantitative studies where the results of the questionnaire would be summarized and described in the form of tables and graphs. The result shows the three hypothesis that Brand Relationship and Brand Satisfaction have a positive influence towards Brand Loyalty meanwhile Perceived Price does not have a positive influence or less effect towards Brand Loyalty to all PT X’s customer.

  3. Patient Satisfaction with Hospital Inpatient Care: Effects of Trust, Medical Insurance and Perceived Quality of Care

    Science.gov (United States)

    Wu, Qunhong; Liu, Chaojie; Jiao, Mingli; Hao, Yanhua; Han, Yuzhen; Gao, Lijun; Hao, Jiejing; Wang, Lan; Xu, Weilan; Ren, Jiaojiao

    2016-01-01

    Objective Deteriorations in the patient-provider relationship in China have attracted increasing attention in the international community. This study aims to explore the role of trust in patient satisfaction with hospital inpatient care, and how patient-provider trust is shaped from the perspectives of both patients and providers. Methods We adopted a mixed methods approach comprising a multivariate logistic regression model using secondary data (1200 people with inpatient experiences over the past year) from the fifth National Health Service Survey (NHSS, 2013) in Heilongjiang Province to determine the associations between patient satisfaction and trust, financial burden and perceived quality of care, followed by in-depth interviews with 62 conveniently selected key informants (27 from health and 35 from non-health sectors). A thematic analysis established a conceptual framework to explain deteriorating patient-provider relationships. Findings About 24% of respondents reported being dissatisfied with hospital inpatient care. The logistic regression model indicated that patient satisfaction was positively associated with higher level of trust (OR = 14.995), lower levels of hospital medical expenditure (OR = 5.736–1.829 as compared with the highest quintile of hospital expenditure), good staff attitude (OR = 3.155) as well as good ward environment (OR = 2.361). But patient satisfaction was negatively associated with medical insurance for urban residents and other insurance status (OR = 0.215–0.357 as compared with medical insurance for urban employees). The qualitative analysis showed that patient trust—the most significant predictor of patient satisfaction—is shaped by perceived high quality of service delivery, empathic and caring interpersonal interactions, and a better designed medical insurance that provides stronger financial protection and enables more equitable access to health care. Conclusion At the core of high levels of patient dissatisfaction

  4. Maintaining Life Satisfaction in Adolescence: Affective Mediators of the Influence of Perceived Emotional Intelligence on Overall Life Satisfaction Judgments in a Two-Year Longitudinal Study.

    Science.gov (United States)

    Sánchez-Álvarez, Nicolás; Extremera, Natalio; Fernández-Berrocal, Pablo

    2015-01-01

    Much attention has been paid to the psychological processes underlying the improvement in mood states and human well-being, particularly during adolescence. Theoretical and empirical research suggests that emotional skills may play a role in enhancing perceived well-being; however, the mechanisms involved in during adolescence are unclear. The purpose of this study was to extend understanding by investigating the potential mediators of the relationship between emotional intelligence (EI) and life satisfaction in a 2-years study. Participants were 269 high school students (145 girls and 124 boys) who completed the self-report perceived emotional intelligence (PEI) Scale, the Satisfaction with Life Scale, and the Positive Affect and Negative Affect Scale three times at 1-year intervals. The three-step longitudinal design corroborated earlier research indicating that positive and negative affect mediate the relationships between EI and life satisfaction. Students with high PEI tended to have more positive experiences and fewer negative experiences, which contributed to their greater life satisfaction. No sex differences were found in the multi-group analyses, suggesting that the causal relationships are similar in both sexes. These findings extend our understanding of the complex network of relationships involving PEI and life satisfaction in adolescence. Implications and limitations of the findings are discussed.

  5. Effects of Perceived Discrimination on the School Satisfaction of Brazilian High School Graduates

    Directory of Open Access Journals (Sweden)

    Rubia R. Valente

    2017-01-01

    Full Text Available This paper analyzes the consequences of peer victimization for the satisfaction with schooling (“happiness” of college-bound high school graduates in Brazil.  Several types of victimization are explored including discrimination due to race/ethnicity, socioeconomic status, gender, sexual orientation, religious affiliation, and disability. We compare the satisfaction with their schooling of students planning to head to college straight from high school and older students applying for college later in life (“nontraditional students”. We conclude that students who perceived that they had been discriminated against were more dissatisfied with their school experience than those who did not, ceteris paribus, and we relate level of dissatisfaction to type of discrimination. The older student evidence reveals that this dissatisfaction wanes with time and age, however. Our conclusions are based upon ordered logistic analyses of data for 2.4 million current high school seniors and 78.7 thousand older students drawn from the Exame Nacional do Ensino Médio questionnaire (ENEM.

  6. Effects of Perceived Discrimination on the School Satisfaction of Brazilian High School Graduates

    Directory of Open Access Journals (Sweden)

    Rubia R. Valente

    2017-01-01

    Full Text Available This paper analyzes the consequences of peer victimization for the satisfaction with schooling (“happiness” of college-bound high school graduates in Brazil.  Several types of victimization are explored including discrimination due to race/ethnicity, socioeconomic status, gender, sexual orientation, religious affiliation, and disability. We compare the satisfaction with their schooling of students planning to head to college straight from high school and older students applying for college later in life (“nontraditional students”. We conclude that students who perceived that they had been discriminated against were more dissatisfied with their school experience than those who did not, ceteris paribus, and we relate level of dissatisfaction to type of discrimination. The older student evidence reveals that this dissatisfaction wanes with time and age, however. Our conclusions are based upon ordered logistic analyses of data for 2.4 million current high school seniors and 78.7 thousand older students drawn from the Exame Nacional do Ensino Médio questionnaire (ENEM.

  7. Social problem-solving, perceived stress, depression and life-satisfaction in patients suffering from tension type and migraine headaches.

    Science.gov (United States)

    Eskin, Mehmet; Akyol, Ali; Çelik, Emine Yilmaz; Gültekin, Bülent Kadri

    2013-08-01

    This study aimed at investigating social problem solving, perceived stress, depression, and life-satisfaction in patients with tension type and migraine headaches. Forty-nine migraine and 42 tension type headache patients (n = 91) consenting to participate were compared to a total of 49 matched healthy control group. Participants filled in a questionnaire consisting self-report measures of problem solving, perceived stress, depression and life satisfaction. They were also asked about headache duration, frequency, pain severity, psychiatric treatment and sense of control in one's life. T-tests, chi-square, analysis of variance, logistic regression analysis and Pearson product moment correlation coefficient procedures were used to analyze the data. Tension type headache patients reported having had more frequent headaches than the migraine patients but migraine patients reported having had more intense pain than the tension type headache patients. Instances of psychiatric treatment were more common among tension type headache patients than the migraine and the control group. Compared to the healthy controls, headache patients displayed a deficiency in problem solving, higher levels of perceived stress and depression. Levels of problem solving skills in headache patients were related inversely to depression, perceived stress and the number of negative life events but problem solving skills of headache patients was related positively to life-satisfaction. The findings from this study suggested that cognitive behavioral problem solving therapy or training might be a viable option for reducing levels of stress and depression, and to increase life-satisfaction in patients suffering from primary headache.

  8. Emotional intelligence, life satisfaction and subjective happiness in female student health professionals: the mediating effect of perceived stress.

    Science.gov (United States)

    Ruiz-Aranda, D; Extremera, N; Pineda-Galán, C

    2014-03-01

    The objective of the present study was to extend previous findings by examining the relationship between emotional intelligence (EI) and well-being indicators (life satisfaction and happiness) in a 12-week follow-up study. In addition, we examined the influence of perceived stress on the relationship between EI and well-being. Female students from the School of Health Sciences (n = 264) completed an ability measure of emotional intelligence. After 12 weeks, participants completed the Perceived Stress Scale, Satisfaction with Life Scale and Subjective Happiness Scale. Participants with higher EI reported less perceived stress and higher levels of life satisfaction and happiness. The results of this study suggest that perceived stress mediates the relationship between EI and well-being indicators, specifically life satisfaction and happiness. These findings suggest an underlying process by which high emotional intelligence may increase well-being in female students in nursing and allied health sciences by reducing the experience of stress. The implications of these findings for future research and for working with health professions to improve well-being outcomes are discussed.

  9. Wellness, Perceived Stress, Mattering, and Marital Satisfaction among Medical Residents and Their Spouses: Implications for Education and Counseling

    Science.gov (United States)

    Powers, Anne S.; Myers, Jane E.; Tingle, Lynne R.; Powers, John C.

    2004-01-01

    Numerous studies document that medical education is demanding and stressful, yet few studies have examined the effects of medical training on spouses and medical marriages. Eighty-three individuals (42 couples) living in medical marriages completed questionnaires measuring marital satisfaction, perceived stress, general mattering, and wellness.…

  10. The Links among Perceived Adherence to the System of Care Philosophy, Consumer Satisfaction, and Improvements in Child Functioning

    Science.gov (United States)

    Graves, Kelly N.

    2005-01-01

    The present study investigated the associations among perceived adherence to the system of care philosophy, changes in internalizing and externalizing behaviors, and consumer satisfaction with services. Participants included 98 families, interviewed at two time points across a one-year period. Hierarchical multiple regressions indicated that the…

  11. Perceived Life Satisfaction of Workplace Specialist I Faculty and Mentors Participating in a First-Year STEM Teacher Training Project

    Science.gov (United States)

    Nickolich, David; Feldhaus, Charles; Cotton, Sam; Barrett, Andrew, II; Smallwood, Jim

    2010-01-01

    The purpose of this study was to measure perceived professional and personal life satisfaction of Indiana Workplace Specialist I (WS I) faculty and their mentors. Workplace Specialist I teachers are all first-year career and technical education (CTE) faculty who must complete the WS I training program to be eligible for the Workplace Specialist II…

  12. Analysis of Perceived Stress, Coping Resources and Life Satisfaction among Students at a Newly Established Institution of Higher Learning

    Science.gov (United States)

    Mudhovozi, P.

    2011-01-01

    A survey was conducted to analyse perceived stress, coping resources and life satisfaction among university students at an institution of higher learning. Seventy-three students randomly selected from third year Social Sciences class participated in the study. A self-report questionnaire was administered to the participants. The results showed…

  13. Annoyance, sleep disturbance, health aspects, perceived risk and residential satisfaction around Schiphol airport: Summary of results of a questionnaire

    NARCIS (Netherlands)

    TNO-PG; RIVM; TNO-PG; CCM; IMA; TNO-PG

    1999-01-01

    As part of the Evaluation and Monitoring Programme for Schiphol airport, a questionnaire on the prevalence of self-rated annoyance, sleep disturbance, perceived general health, respiratory complaints, satisfaction in the study area was sent to a randomly selected sample of 30,000 people living withi

  14. Multiple Mediation of Self-Esteem and Perceived Social Support in the Relationship between Loneliness and Life Satisfaction

    Science.gov (United States)

    Yildiz, Mehmet Ali

    2017-01-01

    The purpose of this study is to test serial-multiple mediation role of self-esteem and perceived social support on the relationship between university students' loneliness and life satisfaction. The participants of this study consisted of 398 undergraduate students, with 289 females and 109 males aged between 17 and 41 with a mean age of 21.79 (SD…

  15. Personality predicts perceived availability of social support and satisfaction with social support in women with early stage breast cancer

    NARCIS (Netherlands)

    B.L. den Oudsten; G.L. van Heck; A.F.W. van der Steeg; J.A. Roukema; J. de Vries

    2010-01-01

    This study examines the relationships between personality, on the one hand, and perceived availability of social support (PASS) and satisfaction with received social support (SRSS), on the other hand, in women with early stage breast cancer (BC). In addition, this study examined whether a stressful

  16. Eye of the beholder: the individual and dyadic contributions of empathic accuracy and perceived empathic effort to relationship satisfaction.

    Science.gov (United States)

    Cohen, Shiri; Schulz, Marc S; Weiss, Emily; Waldinger, Robert J

    2012-04-01

    This study examined links between two distinct facets of empathy-empathic accuracy and perceived empathic effort-and one's own and one's partner's relationship satisfaction. Using a video recall procedure, participants (n = 156 couples in committed relationships) reported on their own emotions and their perceptions of partners' emotions and partners' empathic intentions during moments of high affect in laboratory-based discussions of upsetting events. Partners' data were correlated as a measure of how accurately they were able to read what the other was feeling and to what degree they felt the other was trying to be empathic at those moments. The perception of empathic effort by one's partner was more strongly linked with both men's and women's relationship satisfaction than empathic accuracy. Men's relationship satisfaction was related to the ability to read their partners' positive emotions accurately, whereas women's relationship satisfaction was related to their partners' ability to read women's negative emotions accurately. Women's ability to read their husbands' negative emotions was positively linked to both men's and women's relationship satisfaction. Findings suggest that the perception of a partner's empathic effort-as distinct from empathic accuracy-is uniquely informative in understanding how partners may derive relationship satisfaction from empathic processes. When working with couples in treatment, heightening partners' perceptions of each other's empathic effort, and helping partners learn to demonstrate effort, may represent particularly powerful opportunities for improving satisfaction in relationships.

  17. The relations of Arab Jordanian adolescents' perceived maternal parenting to teacher-rated adjustment and problems: the intervening role of perceived need satisfaction.

    Science.gov (United States)

    Ahmad, Ikhlas; Vansteenkiste, Maarten; Soenens, Bart

    2013-01-01

    Although the effects of important parenting dimensions, such as responsiveness and psychological control, are well documented among Western populations, research has only recently begun to systematically identify psychological processes that may account for the cross-cultural generalization of these effects. A first aim of this study was to examine whether perceived maternal responsiveness and psychological control would relate differentially to teacher ratings of adolescent adjustment in a vertical-collectivist society (i.e., Jordan). The most important aim of this study was to examine, on the basis of self-determination theory, whether these associations would be accounted for by perceived satisfaction of the basic psychological needs for autonomy, competence, and relatedness. Results in a large sample of Jordanian adolescents (N = 545) showed that perceived maternal psychological control and responsiveness yielded, respectively, a positive and negative association with teacher-rated problems, whereas psychological control was negatively related to teacher-rated adjustment. Further, these 2 parenting dimensions related to adjustment and problems via perceived satisfaction of the basic psychological needs for autonomy and competence (but not relatedness). The findings are discussed in light of the ongoing debate between universalistic and relativistic perspectives on parenting and adolescent adjustment.

  18. Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry

    Directory of Open Access Journals (Sweden)

    Rahim A. Ganiyu

    2016-12-01

    Full Text Available The long-term survival and competiveness of the airline business is strongly connected to the quality of service offered by airline operators and their ability to satisfy and build long-term relationships with customers. This study investigates the relationship among service quality, customer satisfaction and loyalty in the Nigerian airline industry. The cross-sectional survey research design was chosen in order to collect the primary data, using a structured questionnaire. Convenience sampling was adopted to draw a sample of 800 respondents. The data collected were analysed using correlation and multiple regression analysis. The findings of this study largely support the hypothesized relationships proposed in the conceptual framework. The results specifically reveal that perceived service quality is positively related to both passengers’ satisfaction and loyalty. The relationship between passenger satisfaction and loyalty towards the airlines was also found to be positive. The mediating effect of customer satisfaction between perceived service quality and customer loyalty is also found to be positive and partially supported. On the basis of the findings of this study, we conclude that perceived service quality does influence passenger satisfaction, and by extension, loyalty to the airlines. Thus, improvement of service quality is an adjuvant factor to sustainable differentiation and competitiveness in the airline industry. We therefore, recommend that airline operators develop and implement market-oriented service strategies to identify customers’ needs and expectations in order to serve them better. Additionally, airline operators should measure service quality regularly to assure that they are keep meeting passengers’ expectations, and consider customizing their products and services (as needed to enhance customer satisfaction and loyalty.

  19. Teacher-Perceived Principal Leadership Styles, Decision-Making Styles and Job Satisfaction: How Congruent Are Data from Indonesia with the Anglophile and Western Literature?

    Science.gov (United States)

    Hariri, Hasan; Monypenny, Richard; Prideaux, Murray

    2016-01-01

    School leadership is seen as important for both schools and for government and private policy-makers. The relationships between teacher-perceived principal leadership styles, teacher-perceived principal decision-making styles and teacher-perceived job satisfaction in schools in Lampung Province, Indonesia were examined. Data were collected by…

  20. Hospital employees' perceptions of fairness and job satisfaction at a time of transformational change.

    Science.gov (United States)

    Brandis, Susan; Fisher, Ron; McPhail, Ruth; Rice, John; Eljiz, Kathy; Fitzgerald, Anneke; Gapp, Rod; Marshall, Andrea

    2016-06-01

    Objective This study examines the relationships between job satisfaction and organisational justice during a time of transformational change. Methods Data collection occurred immediately before a major regional hospital's move to a greenfield site. Existing measures of job satisfaction and organisational justice were used. Data were analysed (n=316) using descriptive, correlation and regression methods together with interactions between predictor variables. Results Correlation coefficients for satisfaction and organisational justice variables were high and significant at the Porganisational justice contributed significantly to employee job satisfaction. Interactions between the predictor variables showed that job satisfaction increased as the interactions between the predictor variables increased. Conclusions The finding that even at a time of transformational change staff perceptions of fair treatment will in the main result in high job satisfaction extends the literature in this area. In addition, it was found that increasing rewards for staff who perceive low levels of organisational justice does not increase satisfaction as much as for staff who perceive high levels of fairness. If people feel negative about their role, but feel they are well paid, they probably still have negative feelings overall. What is known about the topic? Despite much research highlighting the importance of job satisfaction and organisational justice in healthcare, no research has examined the influence of transformational change, such as a healthcare organisational relocation, on these factors. What does this paper add? The research adds to academic literature relating to job satisfaction and organisational justice. It highlights the importance of organisational justice in influencing the job satisfaction of staff. What are the implications for practitioners? Financial rewards do not necessarily motivate staff but low rewards do demotivate. Shortages of health professionals are often

  1. Disclosing genetic risk for coronary heart disease: effects on perceived personal control and genetic counseling satisfaction.

    Science.gov (United States)

    Robinson, C L; Jouni, H; Kruisselbrink, T M; Austin, E E; Christensen, K D; Green, R C; Kullo, I J

    2016-02-01

    We investigated whether disclosure of coronary heart disease (CHD) genetic risk influences perceived personal control (PPC) and genetic counseling satisfaction (GCS). Participants (n = 207, age: 45-65 years) were randomized to receive estimated 10-year risk of CHD based on a conventional risk score (CRS) with or without a genetic risk score (GRS). Risk estimates were disclosed by a genetic counselor who also reviewed how GRS altered risk in those randomized to CRS+GRS. Each participant subsequently met with a physician and then completed surveys to assess PPC and GCS. Participants who received CRS+GRS had higher PPC than those who received CRS alone although the absolute difference was small (25.2 ± 2.7 vs 24.1 ± 3.8, p = 0.04). A greater proportion of CRS+GRS participants had higher GCS scores (17.3 ± 5.3 vs 15.9 ± 6.3, p = 0.06). In the CRS+GRS group, PPC and GCS scores were not correlated with GRS. Within both groups, PPC and GCS scores were similar in patients with or without family history (p = NS). In conclusion, patients who received their genetic risk of CHD had higher PPC and tended to have higher GCS. Our findings suggest that disclosure of genetic risk of CHD together with conventional risk estimates is appreciated by patients. Whether this results in improved outcomes needs additional investigation.

  2. mHealth App for Cannabis Users: Satisfaction and Perceived Usefulness

    Directory of Open Access Journals (Sweden)

    gregoire eMonney

    2015-08-01

    Full Text Available Objective: The aim of this study was to describe the characteristics of cannabis users and their levels of satisfaction with Stop-cannabis, an app intended for cannabis users who want to stop or reduce their cannabis use or prevent relapse. Methods: A cross-sectional online survey was administered to users of Stop-cannabis, a French-language app for iOS and Android devices. All app users were invited to participate in the survey via a message sent to the app. Results: For hundred and eighty-two users answered the survey. The app was used daily by 348 of the participants (around 70%. More than 80% of participants (397 considered the app to have helped them a little or a lot to stop or reduce cannabis consumption. Most of the users’ suggestions were related to the number or the quality of the messages sent by, or displayed in, the app.Conclusion: This pilot study supports the feasibility of such an app and its perceived usefulness. A self-selection bias however limits the conclusions of the study. The efficacy of the app should be evaluated in a randomized controlled trial.

  3. mHealth App for Cannabis Users: Satisfaction and Perceived Usefulness.

    Science.gov (United States)

    Monney, Grégoire; Penzenstadler, Louise; Dupraz, Olivia; Etter, Jean-François; Khazaal, Yasser

    2015-01-01

    The aim of this study was to describe the characteristics of cannabis users and their levels of satisfaction with Stop-cannabis, an app intended for cannabis users who want to stop or reduce their cannabis use or prevent relapse. A cross-sectional online survey was administered to users of Stop-cannabis, a French-language app for iOS and Android devices. All app users were invited to participate in the survey via a message sent to the app. For hundred and eighty-two users answered the survey. The app was used daily by 348 of the participants (around 70%). More than 80% of participants (397) considered the app to have helped them "a little" or "a lot" to stop or reduce cannabis consumption. Most of the users' suggestions were related to the number or the quality of the messages sent by, or displayed in, the app. This pilot study supports the feasibility of such an app and its perceived usefulness. A self-selection bias, however, limits the conclusions of the study. The efficacy of the app should be evaluated in a randomized controlled trial.

  4. Standardized Discharge Information After Short-Stay Hysterectomy and Relationships With Self-Care Confidence, Perceived Recovery, and Satisfaction.

    Science.gov (United States)

    Lynch, Kate M; LeFort, Sandra M

    2016-01-01

    We report on the development and investigation of standardized, nurse-delivered discharge information to women after same-day hysterectomy, including the relationships among discharge information, self-care confidence, perceived recovery, and satisfaction. Fifty-one women reported high levels of self-care confidence and various levels of perceived recovery 48 to 72 hours after surgery. They were satisfied to highly satisfied with their experiences and with the discharge information provided. The important role of standardized patient discharge information is highlighted.

  5. Caring for People with Chronic Fatigue Syndrome: Perceived Stress Versus Satisfaction.

    Science.gov (United States)

    Ferrari, Joseph R.; Jason, Leonard A.

    1997-01-01

    Examined adult caregivers (N=96) caring for persons with Chronic Fatigue Syndrome (CFS) on a long-term basis. Results indicate no significant sex difference regarding caregiver stress and satisfaction. The more life satisfaction caregivers reported, the less stress and more satisfaction they experienced in caring for a person with CFS. (RJM)

  6. Chinese Children's Perceived School Satisfaction: The Role of Contextual and Intrapersonal Factors

    Science.gov (United States)

    Hui, Eadaoin K. P.; Sun, Rachel C. F.

    2010-01-01

    This study investigated the contribution of school contextual factors and intrapersonal factors to school satisfaction among a sample of Hong Kong Chinese primary school children. A total of 760 children completed the School Satisfaction Subscale of the Multidimensional Life Satisfaction Scale for Children along with self-report measures of…

  7. Athlete leadership behavior : how it relates to perceived team cohesion and players' satisfaction in elite sport teams

    OpenAIRE

    Wachsmuth, Svenja

    2014-01-01

    So far only little is known about athlete leadership. Instead, previous research in sports leadership focused on the role a coach plays within sport teams. Yet, first studies could raise awareness for the importance of athlete leaders who occupy a formal or informal role in a team. Initial research results showed a significant impact of athlete leadership behavior on perceived team cohesion and the satisfaction of team members. Additionally, the concept of motivational leadership was recently...

  8. How staff nurses perceive the impact of nurse managers' leadership style in terms of job satisfaction: a mixed method study.

    Science.gov (United States)

    Morsiani, Giuliana; Bagnasco, Annamaria; Sasso, Loredana

    2017-03-01

    To describe staff nurses' perceptions related to the leadership styles adopted by their nurse managers, identify which leadership style ensured job satisfaction in staff nurses and describe which behaviours nurse managers should change. Empirical literature suggests that leadership styles of nurse managers significantly influence staff satisfaction. However, few studies investigate how staff nurses perceive the leadership styles of their nurse managers, and how these impact upon the staff nurses' job satisfaction. This was a mixed method study, which included the administration of the Multi-factor Leadership Questionnaire and three focus groups. Ward nurse managers mostly adopted a transactional leadership style ('Management by exception active') aimed at monitoring errors and intervening to correct errors and punish, which had a negative impact on staff nurses' levels of job satisfaction. In contrast, the transformational leadership style, which is mostly correlated with satisfaction ('Idealized Influence Attributed', which staff nurses perceived as 'respect', 'caring for others', 'professional development' and 'appreciation'), was rarely practiced by nurse managers. The transformational leadership skills of Italian nurse managers need to be improved through behaviours based on greater respect, caring for others, professional development and appreciation. The present study could also serve as model to improve the leadership style of nurse managers in other countries. The themes of transformational leadership could serve as a guide for nurse managers to help them improve their leadership style, and improve the levels of job satisfaction in staff nurses. Owing to the complexity and the importance of this issue, classroom educational interventions would not be sufficient: it should be dealt as a strategic priority by nursing directors. © 2016 John Wiley & Sons Ltd.

  9. Cultural activity participation and associations with self-perceived health, life-satisfaction and mental health: the Young HUNT Study, Norway

    National Research Council Canada - National Science Library

    Hansen, Elisabeth; Sund, Erik; Skjei Knudtsen, Margunn; Krokstad, Steinar; Holmen, Turid Lingaas

    2015-01-01

    ...) Survey including 8200 adolescents. Data on cultural activity participation, self-perceived health, life-satisfaction, self-esteem, anxiety and depression were collected by self-reported questionnaires...

  10. Australians with osteoarthritis: satisfaction with health care providers and the perceived helpfulness of treatments and information sources

    Directory of Open Access Journals (Sweden)

    Basedow M

    2016-08-01

    Full Text Available Martin Basedow,1 Peter Hibbert,1 Tamara Hooper,1 William Runciman,1 Adrian Esterman,2 1School of Psychology, Social Work and Social Policy, 2School of Nursing and Midwifery, University of South Australia, Adelaide, SA, Australia Objective: The aim of this study was to evaluate the satisfaction of Australian patients who suffer from osteoarthritis (OA with their health care providers and the perceived helpfulness of treatments and information sources. Methods: A self-administered questionnaire was conducted with a sample of 560 Australian patients who suffer from OA with questions about satisfaction with health care providers and the helpfulness of different treatment options and information sources. Logistic regression models were used to assess potential predictors of satisfaction. Thematic analysis was undertaken for attitudinal factors associated with satisfaction. Results: A total of 435 participants returned questionnaires (response rate 78%. Most respondents were highly satisfied with the care provided by their general practitioner (GP (84%, communication with their GP (88%, time spent with their GP (84%, and their ability to talk freely with their GP about their medical problem (93%, but less satisfied with their ability to talk freely about associated emotional problems (77%. Satisfaction with pharmacists (80%, rheumatologists (76%, and orthopedic surgeons (72% was high. Joint replacement surgery (91%, prescription anti-inflammatory medications (66%, aids and assistive devices (65%, intra-articular injections (63%, and prescription painkiller medications (62% were perceived as effective treatments. Less highly rated treatments were exercise (48%, physiotherapy (43%, and complementary medicines (29%. A majority of patients were satisfied with the information to manage their OA (65%. From the multivariable logistic regression analysis, four GP satisfaction factors were found to be predictors of overall satisfaction with GP care: the amount

  11. 联盟契约对知识整合的影响研究--基于公平感知的分析%The Effects of Contracts on Knowledge Integration:The Role of Perceived Justices of Alliance

    Institute of Scientific and Technical Information of China (English)

    高展军; 王龙伟

    2013-01-01

      基于契约治理、联盟公平及制度理论,提出了联盟显性契约与规范契约影响分配公平与程序公平的权变观点,并考察联盟公平对知识整合的影响。研究认为,显性契约与分配公平正相关,与程序公平负相关;规范契约与分配公平和程序公平均正相关。制度环境对这些关系会产生调节效应:法规实施无效率负向调节显性契约与分配公平、程序公平之间的关系,但正向调节规范契约与分配公平、程序公平之间的关系;政府支持正向调节显性契约与分配公平、程序公平之间的关系,但负向调节规范契约与分配公平、程序公平之间的关系。相比于分配公平,程序公平对知识整合会产生更强的影响。%Drawing on contract governance, alliance justice and institutional theories, this study offers a contingent view of the effects of explicit contracts and normative contracts on perceived distributive justice and procedural justice, and explores the relative influences of perceived justices on knowledge integration. The study suggests that explicit contracts have a positive effect on distributive justice and negative effect on procedural justice respective-ly, and normative contracts have positive effect both on distributive justice and procedural justice. Further more, all these effects depend on institutional environments. Legal enforcement inefficiency negatively moderates the rela-tionships between explicit contracts and distributive justice or procedural justice, but positively moderates the rela-tionships between normative contracts and distributive justice or procedural justice. Whereas government support positively moderates the relationships between explicit contracts and distributive justice or procedural justice, but negatively moderates the relationships between normative contracts and distributive justice or procedural justice. Fi-nally, we propose that perceived procedural

  12. A Longitudinal Study of the Predictors of Procedural Justice in Australian University Staff

    Directory of Open Access Journals (Sweden)

    Silvia Pignata

    2016-08-01

    Full Text Available Purpose - This study examined the factors that predict employees’ perceptions of procedural justice in university settings. The paper also reviews the ethical aspects of justice and psychological contracts within employment relationships. Design/Methodology/Approach - The study examined the predictors of perceived procedural justice in a two-wave longitudinal sample of 945 employees from 13 universities by applying the Job Demands-Resources theoretical model of stress. The proposed predictors were classified into two categories: job demands of work pressure and work-home conflict; and job resources of job security, autonomy, trust in senior management, and trust in supervisor. The predictor model also examined job satisfaction and affective organizational commitment, demographic (age, gender, tenure, role and individual characteristics (negative affectivity, job involvement as well as Time 1 (T1 perceptions of procedural justice to ensure that tests were rigorous. Findings - A series of hierarchical multiple regression analyses found that job satisfaction at T1 was the strongest predictor of perceived procedural justice at Time 2. Employees' trust in senior management, and their length of tenure also positively predicted justice perceptions. There were also differences between academic and non-academic staff groups, as non-academic employees' level of job satisfaction, trust in senior management and their length of organizational tenure predicted procedural justice perceptions, whereas for academics, only job satisfaction predicted perceived justice. For the all staff category, job satisfaction was a dominant and enduring predictor of justice, and employees' trust in senior management also predicted justice. Research limitations/implications - Results highlight the importance of workplace factors in enhancing fair procedures to encourage reciprocity from employees. As perceived procedural justice is also conceptually linked to the

  13. A Comparison of Workers Employed in Hazardous Jobs in Terms of Job Satisfaction, Perceived Job Risk and Stress: Turkish Jean Sandblasting Workers, Dock Workers, Factory Workers and Miners

    Science.gov (United States)

    Sunal, Ayda Buyuksahin; Sunal, Onur; Yasin, Fatma

    2011-01-01

    The purpose of this study is to compare job satisfaction, perception of job risk, stress symptoms and vulnerability to stress of miners, dock workers, jean sandblasting workers and factory workers. A job satisfaction scale and stress audit scale were applied to 220 workers. Results revealed that dock and jean sandblasting workers perceived their…

  14. Perceived Principals' Leadership Styles and Faculty Job Satisfaction in Higher Theological Institutions of Addis Ababa, Ethiopia: Is There a Difference?

    Science.gov (United States)

    Tamrat Zeleke, Frew

    2013-01-01

    The job satisfaction of higher education faculty can be affected by the kind of leadership style practiced by leaders of an institution. This study examined perceived principals' leadership styles related to faculty job satisfaction in Higher Theological Institutions of Addis Ababa (HTIAA), Ethiopia. Leadership style in this study was defined…

  15. A Comparison of Workers Employed in Hazardous Jobs in Terms of Job Satisfaction, Perceived Job Risk and Stress: Turkish Jean Sandblasting Workers, Dock Workers, Factory Workers and Miners

    Science.gov (United States)

    Sunal, Ayda Buyuksahin; Sunal, Onur; Yasin, Fatma

    2011-01-01

    The purpose of this study is to compare job satisfaction, perception of job risk, stress symptoms and vulnerability to stress of miners, dock workers, jean sandblasting workers and factory workers. A job satisfaction scale and stress audit scale were applied to 220 workers. Results revealed that dock and jean sandblasting workers perceived their…

  16. Measuring customer satisfaction on perceived service quality : case mobile telecommunications service of Bouygues Telecom, France

    OpenAIRE

    Nguyen, Thien Phuc

    2014-01-01

    The incessant development of service industries always predisposes customers to their new level of satisfaction. Gaining customer satisfaction is one of the key factors that help companies remain competitive and sustainable. Therefore, measuring customer satisfaction is a perpetual topic conducted by many marketers, as well as researchers from time to time. The objectives of this thesis are to elucidate customers’ perceptions regarding mobile telecommunication services in French mobil...

  17. A Study of the Impact of Perceived Organizational Justice on Employee\\\\\\'s Social Capital (Case Study: Health Network of Noshahr City

    Directory of Open Access Journals (Sweden)

    Ali Nasr Esfahani

    2013-07-01

    In recent years, increasing attention to the issue of organizational justice and its impacts on organizational outcome has urged organizations to strive for organizational justice in order to survive and reach their objectives. Perceiving injustice has a destructive impact on teamwork spirit and motivation of employees. Injustice and unfair distribution of organization's outputs and achievements demoralize employees and diminish their motivation to be active and assiduous. Besides, it probably reduces performance, production and commitment to the organization. In fact, justice does not mean to assign a single standard for all members. Rather, it means that we must enact responsibilities in certain conditions and act upon them in a fair way. Organizational justice determines how the employees must be treated so they feel they are being treated with justice. According to Lopaciuk (2011, p.63, while organizational justice have a positive effect on an organization's manpower in achieving objectives of employees and the organization, the employees' social capital is also instrumental in a way that chances of success in an organization with high levels of social capital is much more than those organization in which social capital is low. Social capital is a kind of latent wealth and property which is the result of mental preparedness of members of a society to give up their personal interests and engage in collaborative action. It could be considered as a manageable phenomenon in the sense that we can restructure it according to policies of the organization or help the process of its formation. Unlike other kinds of capital, social capital does not exist physically. Rather, it is the result of group and social norms and interactions whose increase causes the reduction of operational costs of the organization. Social capital is generative in nature and urges people to preserve values, perform tasks correctly, reach their goals and accomplish their life plans. In other

  18.  Satisfaction and Perceived Quality of an Electronic Medical Record System in a Tertiary Hospital in Oman

    Directory of Open Access Journals (Sweden)

    Anuradha Ganesh

    2011-09-01

    Full Text Available  Objective: To evaluate the knowledge, attitude and practice (KAP of physicians towards the Electronic Medical Record (EMR system.Methods: A cross-sectional survey including physicians from various clinical specialties was conducted. An existing questionnaire was adapted to assess the KAP of physicians towards the EMR system. Information was analyzed using Statistical Package for Social Sciences (SPSS software.Results: Out of 200 distributed questionnaires, 141 (70.5�20responses were received. Overall, only 22 physicians (15.6�20rated the current EMR system as an effective tool. A substantial proportion (29.4�20of respondents considered EMR not worth the time and effort required to use it. The majority (67.4�20reported increasing difficulty with the performance of work after applying the EMR system. The overall quality of work was perceived not to have changed (41.2�0of the respondents or declined (27.4�0of the respondents. The low satisfaction and underperformance was found to be associated with younger age (p=0.032, junior designation (p=0.041, and low familiarity with computers (p=0.047.Conclusion: We report low satisfaction and perceived quality of work among physicians in our institution with the current EMR system. Inappropriate and inadequate usage of the system was found to be the main cause of the underlying poor satisfaction.

  19. A Study of Motherhood and Perceived Career Satisfaction of Women in Student Affairs

    Science.gov (United States)

    Snyder, Kacee Ferrell

    2011-01-01

    There is limited research available on the relationship between motherhood and career satisfaction. This dissertation examined women who worked as student affairs professionals to develop a greater understanding of the relationship between motherhood and career satisfaction. The following research questions were addressed: Is there a difference…

  20. Organisational culture, employee satisfaction, perceived leader emotional competency and personality type: An exploratory study in a South African engineering company

    Directory of Open Access Journals (Sweden)

    Nico Martins

    2007-02-01

    Full Text Available The purpose of this study was to investigate employees’ experiences of their organisation’s culture and general satisfaction levels and to explore whether potential explanations for these could be derived from measures of the perceived emotional competency and dominant personality type of senior management as aspects of their predominant leadership style. The South African Culture Instrument (SACI, an Employee Satisfaction Survey questionnaire and the 360 Degree Emotional Competency Profiler (ECP were administered to a sample of 181 (SACI, 170 (Employee Satisfaction Survey questionnaire and 88 (ECP volunteer employees of a South African engineering company. All nine senior directors voluntary participated in completing the MBTI, Form G. The results indicated significant differences between the various biographical groups regarding the measured dimensions. The ECP and MBTI results showed the affective and social aspects of leadership behaviour to be a development area for senior management. This study makes an important contribution to the expanding body of knowledge that focuses on the evaluation of organisational factors and leader attributes that influence the motivation, commitment and satisfaction of employees in South African organisations.

  1. Emotional predictors of consumer's satisfaction with healthcare public services.

    Science.gov (United States)

    Vinagre, Helena; Neves, José

    2010-01-01

    The aim of this paper is to test empirically a framework that contributes to the understanding of patients' satisfaction by estimating the relationships between the satisfaction of particular types of customers with their emotions and perceived justice. The study was developed in two segments. First, an exploratory analysis was conducted to find a factor structure and to test the psychometric properties of satisfaction and perceived justice scales. After that the hypothesized model was tested through an empirical study, with a sample of 520 patients from six Portuguese public healthcare services, using structural equation modelling. The results show that the scales are psychometrically sound and confirm that satisfaction results from a complex cognitive and affective mechanism, thus highlighting the interactive characteristics of the services. Further research is needed to confirm these findings and to find if there is any possible conditioning factors that would interfere with these variables and change their effects on satisfaction. Patients' satisfaction is an important issue for improving the provided healthcare services. The paper offers empirical evidence about the complementary effect of emotions and perceived justice on the satisfaction with healthcare services. Findings also provide a model of analysis with valid and reliable measures.

  2. Perceived Difficulty of Performing Selected HIV/AIDS Preventive Behaviors and Life Satisfaction: Is there a Relationship for African American Adolescents?

    Science.gov (United States)

    Valois, Robert F; Kerr, Jelani C; Hennessy, Michael; DiClemente, Ralph J; Brown, Larry K; Carey, Michael P; Vanable, Peter A; Farber, Naomi B; Salazar, Laura F; Romer, Daniel

    2015-07-01

    Research on the relationship between adolescent health risk behaviors, sexual risk behaviors in particular, and perceived life satisfaction is emerging. Some researchers suggest that life satisfaction has been a neglected component of adolescent health research. African American adolescents aged 13-18 (n = 1,658) from four matched, mid-sized cities in the northeastern and southeastern USA, completed a self-report questionnaire via Audio Computer Assisted Self-Interview. Analyses were conducted to examine relationships between perceived difficulty in performing HIV/AIDS preventive behavior and perceived life satisfaction, while controlling for socioeconomic status. Results suggest that perceived life satisfaction is related to perceived difficulty in performing HIV/AIDS preventive behaviors, for both males and females, with variability in the magnitude of associations by gender. Further research is necessary to identify the particular characteristics of youth and specific aspects of adolescent life satisfaction associated with perceived difficulty in performing HIV/AIDS preventive behavior to develop gender-appropriate and culturally-sensitive quality of life/health promotion programs.

  3. Korean Patient-Perceived Satisfaction Scale of Community-Based Case Management Services (Korean-PSCCM): Development and Psychometric Evaluation.

    Science.gov (United States)

    Park, Claire Su-Yeon; Yoon, Saunjoo L; Yun, Soon-Nyung; Park, Eunok

    2017-01-01

    This study aimed to develop and psychometrically test an instrument for measuring patient-perceived satisfaction with community-based case management services in Korea. The study was conducted in 4 phases: Phase I, development of the instrument; Phase II, pilot testing of the instrument; Phase III, a large-scale study to test reliability and validity; and Phase IV, conversion of the new instrument from Korean to English. The new instrument was determined to have six factors-advocacy of case manager, outcome of care, communication skills, practice of a healthy lifestyle, referral, and recognition of risk factors-and also shown to be reliable.

  4. An Empirical Study of Organizational Justice as a Mediator in the Relationships among Leader-Member Exchange and Job Satisfaction, Organizational Commitment, and Turnover intentions in the Lodging Industry

    OpenAIRE

    Lee, Hyung-Ryong

    2000-01-01

    The purpose of this study was to identify the impact of interpersonal working relationships on employees' justice perceptions and the effects of those perceptions on employees' work-related attitudes and behavior in the hospitality industry. This study examined the mediating role played by distributive and procedural justice in linking leader-member exchange and job satisfaction, organizational commitment, and turnover intentions in the hospitality industry. The model was evaluated using stru...

  5. The Influence of Green Marketing on Green Satisfaction Mediated By Perceived Quality and Its Impact to Green Trust in Injection Motorcycle

    Directory of Open Access Journals (Sweden)

    Shelvy Kurniawan

    2014-09-01

    Full Text Available Currently, motorcycle manufacturers are increasingly motivated to replace their motorcycle into fuel injection products. The growing concern from the consumers to the environment and the regulations of emission standards, that is Euro 3, for motorcycle industry is being finalized in the Ministry of Environment in order to be implemented in Indonesia. Through this research, the writer will examine the effect of green marketing on perceived quality, green satisfaction, and green trust, the effect of perceived quality on green satisfaction, and the effect of green satisfaction on green trust. Those effects needs to be investigated in order to know how far the effects of green marketing and to ensure whether green marketing is well accepted or not by the market in motorcycle industry. Scope of this research is also limited to the user of fuel injection motorcycle in Jakarta for Honda and Yamaha who involved as decision maker when the motorcycle is purchased. Sampling technique used in this research is quota sampling and the analysis method is structural equation modeling (SEM. The findings of this research are: green marketing has a significant direct effect on perceived quality, perceived quality has a significant direct effect on green satisfaction, green satisfaction has a significant direct effect on green trust, green marketing has a significant direct and indirect effect on green satisfaction, and green marketing has a significant direct and indirect effect on green trust. All of those effects are found to be positive effects.

  6. Only-Child Status in Relation to Perceived Stress and Studying-Related Life Satisfaction among University Students in China: A Comparison with International Students.

    Science.gov (United States)

    Chu, Janet Junqing; Khan, Mobarak Hossain; Jahn, Heiko J; Kraemer, Alexander

    2015-01-01

    University students in general face multiple challenges, which may affect their levels of perceived stress and life satisfaction. Chinese students currently face specific strains due to the One-Child Policy (OCP). The aim of this study was to assess (1) whether the levels of perceived stress and studying-related life satisfaction are associated with only-child (OC) status after controlling for demographic and socio-economic characteristics and (2) whether these associations differ between Chinese and international students. A cross-sectional health survey based on a self-administrated standardised questionnaire was conducted among 1,843 (1,543 Chinese, 300 international) students at two Chinese universities in 2010-2011. Cohen's Perceived Stress Scale (PSS-14) and Stock and Kraemer's Studying-related Life Satisfaction Scale were used to measure perceived stress and studying-related life satisfaction respectively. Multivariable logistic regression analyses were used to examine the associations of OC status with perceived stress and studying-related life satisfaction by sex for Chinese students and international students separately. The Chinese non-only-children (NOCs) were more likely to come from small cities. Multivariable regression models indicate that the Chinese NOCs were more stressed than OCs (OR = 1.39, 1.11-1.74) with a stronger association in men (OR = 1.48, 1.08-2.02) than women (OR = 1.26, 0.89-1.77). NOCs were also more dissatisfied than their OC fellows in the Chinese subsample (OR = 1.37, 1.09-1.73). Among international students, no associations between OC status and perceived stress or studying-related life satisfaction were found. To promote equality between OCs and NOCs at Chinese universities, the causes of more stress and less studying-related life satisfaction among NOCs compared to OCs need further exploration.

  7. Only-Child Status in Relation to Perceived Stress and Studying-Related Life Satisfaction among University Students in China: A Comparison with International Students

    Science.gov (United States)

    Chu, Janet Junqing; Khan, Mobarak Hossain; Jahn, Heiko J.; Kraemer, Alexander

    2015-01-01

    Objectives University students in general face multiple challenges, which may affect their levels of perceived stress and life satisfaction. Chinese students currently face specific strains due to the One-Child Policy (OCP). The aim of this study was to assess (1) whether the levels of perceived stress and studying-related life satisfaction are associated with only-child (OC) status after controlling for demographic and socio-economic characteristics and (2) whether these associations differ between Chinese and international students. Materials and Methods A cross-sectional health survey based on a self-administrated standardised questionnaire was conducted among 1,843 (1,543 Chinese, 300 international) students at two Chinese universities in 2010–2011. Cohen’s Perceived Stress Scale (PSS-14) and Stock and Kraemer’s Studying-related Life Satisfaction Scale were used to measure perceived stress and studying-related life satisfaction respectively. Multivariable logistic regression analyses were used to examine the associations of OC status with perceived stress and studying-related life satisfaction by sex for Chinese students and international students separately. Results The Chinese non-only-children (NOCs) were more likely to come from small cities. Multivariable regression models indicate that the Chinese NOCs were more stressed than OCs (OR = 1.39, 1.11–1.74) with a stronger association in men (OR = 1.48, 1.08–2.02) than women (OR = 1.26, 0.89–1.77). NOCs were also more dissatisfied than their OC fellows in the Chinese subsample (OR = 1.37, 1.09–1.73). Among international students, no associations between OC status and perceived stress or studying-related life satisfaction were found. Conclusions To promote equality between OCs and NOCs at Chinese universities, the causes of more stress and less studying-related life satisfaction among NOCs compared to OCs need further exploration. PMID:26675032

  8. Only-Child Status in Relation to Perceived Stress and Studying-Related Life Satisfaction among University Students in China: A Comparison with International Students.

    Directory of Open Access Journals (Sweden)

    Janet Junqing Chu

    Full Text Available University students in general face multiple challenges, which may affect their levels of perceived stress and life satisfaction. Chinese students currently face specific strains due to the One-Child Policy (OCP. The aim of this study was to assess (1 whether the levels of perceived stress and studying-related life satisfaction are associated with only-child (OC status after controlling for demographic and socio-economic characteristics and (2 whether these associations differ between Chinese and international students.A cross-sectional health survey based on a self-administrated standardised questionnaire was conducted among 1,843 (1,543 Chinese, 300 international students at two Chinese universities in 2010-2011. Cohen's Perceived Stress Scale (PSS-14 and Stock and Kraemer's Studying-related Life Satisfaction Scale were used to measure perceived stress and studying-related life satisfaction respectively. Multivariable logistic regression analyses were used to examine the associations of OC status with perceived stress and studying-related life satisfaction by sex for Chinese students and international students separately.The Chinese non-only-children (NOCs were more likely to come from small cities. Multivariable regression models indicate that the Chinese NOCs were more stressed than OCs (OR = 1.39, 1.11-1.74 with a stronger association in men (OR = 1.48, 1.08-2.02 than women (OR = 1.26, 0.89-1.77. NOCs were also more dissatisfied than their OC fellows in the Chinese subsample (OR = 1.37, 1.09-1.73. Among international students, no associations between OC status and perceived stress or studying-related life satisfaction were found.To promote equality between OCs and NOCs at Chinese universities, the causes of more stress and less studying-related life satisfaction among NOCs compared to OCs need further exploration.

  9. How do GPs in Switzerland perceive their patients' satisfaction and expectations? An observational study.

    Science.gov (United States)

    Sebo, Paul; Herrmann, François R; Haller, Dagmar M

    2015-06-10

    To assess doctors' perceptions of their patients' satisfaction and expectations in primary care. Cross-sectional study using questionnaires completed by general practitioners (GPs) and their patients. Primary care practices in Geneva, Switzerland. 23 GPs from a random list of 75 GPs practising in the canton of Geneva (participation rate 31%), who each recruited between 50 and 100 consecutive patients coming to the practice for a scheduled medical consultation, leading to a total of 1637 patients (participation rate: 97%, women: 63%, mean age: 54 years). Patient exclusion criteria were: new patients, those consulting in an emergency situation or suffering from disorders affecting their ability to consent, and those who did not speak French. Patients satisfaction with and expectations from the care they received in this practice; GPs perceptions of their patient's satisfaction and expectations. GPs underestimated all patient satisfaction items (pGPs' certification status was a significant factor. GPs tend to underestimate patients' satisfaction but overestimate their expectations in primary care. These findings may help GPs to understand patients' views in order to adequately meet their expectations and concerns. Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions.

  10. Dispositional characteristics, relational well-being and perceived life satisfaction and empowerment of elders.

    Science.gov (United States)

    Francescato, Donata; Pezzuti, Lina; Mebane, Minou; Tomai, Manuela; Benedetti, Maura; Moro, Annalisa

    2017-10-01

    The broad purpose of this research is to identify the key modifiable variables most related to elders' life satisfaction and empowerment in order to improve the efficacy of interventions projects. Our study aims to integrate the theoretical perspectives of personality and community psychology focusing both on dispositional characteristics and relational well-being of elders, investigating triads, composed by an elder, a paid caregiver and the most involved relative. This study explores the impact of (1) some socio-demographic characteristics of elders, (2) some modifiable dispositional variables of elders and (3) elders' relational well-being on elders' empowerment and life satisfaction. The study involved 429 people in 143 triads. Semi-structured interviews with elders, paid caregiver and close relatives were used to construct a new pilot measure of elders' relational well-being. Life Satisfaction, Empowerment, Loneliness, Positivity, Humor and Emotions self-efficacy scales were also administered. Hierarchical multiple regressions were performed. Elders' positivity, relational well-being of elders and living alone were significantly related to empowerment. Elders' relational well-being and positivity significantly contributed to life satisfaction. Interventions to increase empowerment and life satisfaction should focus primarily on augmenting positivity and relational well-being integrating the theoretical premises of both personality and community psychology.

  11. Is patient satisfaction and perceived service quality with musculoskeletal rehabilitation determined by patient experiences?

    Science.gov (United States)

    Medina-Mirapeix, Francesc; Jimeno-Serrano, Francisco J; Escolar-Reina, Pilar; Del Baño-Aledo, M Elena

    2013-06-01

    To assess the relationships between patient experiences and two overall evaluations - satisfaction and service quality - in outpatient rehabilitation settings. A cross-sectional, self-reported survey carried out in the year 2009. Three outpatient rehabilitation units belonging to Spanish hospitals located in Barcelona, Madrid and Seville. Four hundred and sixty-five outpatients (response rate 90%) mean age 39.4 (SD = 11.9) years. Self-reported experiences on aspects of care, participants' perception of service quality, satisfaction with care, socio-demographic and health characteristics. Satisfaction and service quality were highly correlated (rho = 0.72, Pservice quality (with adjusted R(2) 31.5% and 37.1%, respectively) indicated that patients' experiences and global rating of health improvement have more effect on those evaluations than socio-demographic characteristics. Mean satisfaction was 8.9 (SD = 1.2), and 88% of respondents described high service quality. However, nearly 25% of the respondents who reported high-quality evaluations also indicated a problem score of more than 50% in almost all aspects of care studied. Satisfaction and service quality provide a poor indicator of patients' experiences. Both are two proxies but distinct constructs in rehabilitation care. Besides, not all problems encountered by patients are equally important to them.

  12. Perceived need for information among patients with a haematological malignancy: associations with information satisfaction and treatment decision-making preferences.

    Science.gov (United States)

    Rood, Janneke A J; van Zuuren, Florence J; Stam, Frank; van der Ploeg, Tjeerd; Eeltink, Corien; Verdonck-de Leeuw, Irma M; Huijgens, Peter C

    2015-06-01

    For patients with haematological malignancies, information on disease, prognosis, treatment and impact on quality of life is of the utmost importance. To gain insight into the perceived need for information in relation to sociodemographic and clinical parameters, comorbidity, quality of life (QoL) and information satisfaction, we compiled a questionnaire based on existing validated questionnaires. A total of 458 patients diagnosed with a haematological malignancy participated. The perceived need for information was moderate to high (40-70%). Multivariate regression analyses showed that a higher need for information was related to younger age, worse QoL, being member of a patient society and moderate comorbidity. The need for disease and treatment-related information was higher than the need for psychosocial information. A higher need for disease and treatment-related information was associated to being diagnosed with multiple myeloma. A higher need for psychosocial information was related to a lower educational level. The information provision could be improved according to 41% of the patients. Higher satisfaction with provided information was associated with better QoL. Most patients (62%) reported that they wanted to be fully informed about their illness and actively involved in treatment decision-making. The results contribute to improving patient-tailored information provision and shared decision-making in clinical practice. Copyright © 2014 John Wiley & Sons, Ltd.

  13. Teacher self-efficacy and perceived autonomy: relations with teacher engagement, job satisfaction, and emotional exhaustion.

    Science.gov (United States)

    Skaalvik, Einar M; Skaalvik, Sidsel

    2014-02-01

    When studied separately, research shows that both teacher self-efficacy and teacher autonomy are associated with adaptive motivational and emotional outcomes. This study tested whether teacher self-efficacy and teacher autonomy are independently associated with engagement, job satisfaction, and emotional exhaustion. 2,569 Norwegian teachers in elementary school and middle school (719 men, 1,850 women; M age = 45.0 yr., SD = 11.5) were administered the Norwegian Teacher Self-Efficacy Scale, the Teacher Autonomy Scale, the Utrecht Work Engagement Scale, the Teacher Job Satisfaction Scale, and the Maslach Burnout Inventory. The analysis revealed that both teacher autonomy and self-efficacy were independent predictors of engagement, job satisfaction, and emotional exhaustion. This study suggests that autonomy or decision latitude works positively but through different processes for teachers with high and low mastery expectations.

  14. Inpatients' and outpatients' satisfaction: the mediating role of perceived quality of physical and social environment.

    Science.gov (United States)

    Campos Andrade, Cláudia; Lima, Maria Luísa; Pereira, Cícero Roberto; Fornara, Ferdinando; Bonaiuto, Marino

    2013-05-01

    This study analyses the processes through which the physical environment of health care settings impacts on patients' well-being. Specifically, we investigate the mediating role of perceptions of the physical and social environments, and if this process is moderated by patients' status, that is, if the objective physical environment impacts inpatients' and outpatients' satisfaction by different social-psychological processes. Patients (N=206) evaluated the physical and social environments of the care unit where they were receiving treatment, and its objective physical conditions were independently evaluated by two architects. Results showed that the objective environmental quality affects satisfaction through perceptions of environmental quality, and that patients' status moderates this relationship. For inpatients, it is the perception of quality of the social environment that mediates the relationship between objective environmental quality and satisfaction, whereas for outpatients it is the perception of quality of the physical environment. This moderated mediation is discussed in terms of differences on patients' experiences of health care environments.

  15. Perceived sexual satisfaction and marital happiness of bisexual and heterosexual swinging husbands.

    Science.gov (United States)

    Dixon, D

    1985-01-01

    This study compared the sexual satisfaction and marital happiness of 50 bisexual and 50 heterosexual married male volunteers. All participants chosen were in swinging marriages. Age, length of current marriages, and socioeconomic status were matched and controlled between samples. The bisexual sample reported: (a) significantly more frequent orgasms with females, from masturbation, and from all sexual activities combined; and (b) a significantly greater incidence of orgasms from fantasies or dreams. Although both samples gave high ratings to their sexual satisfaction and marital happiness, both measures were rated significantly higher by the heterosexual males.

  16. Path Analysis of Perceived Service Quality, Satisfaction and Loyalty in the Banking Industry of Iran

    Directory of Open Access Journals (Sweden)

    Kambiz Heidarzadeh Hanzaee

    2012-05-01

    Full Text Available The purpose of this study is to determine the path of service quality, satisfaction and loyalty in the Iranian banking industry. A SERVQUAL scale was designed to measure service quality for the Iranian banking industry. A path analysis was conducted to examine the model, which links the constructs of service quality, customer satisfaction and loyalty at the level of individual indices of these constructs. Among the dimensions of the SERVQUAL scale, only “tangible” dimensions have not had an effect on customer satisfaction in Iranian banking system. The limitation of the research is the relevance of this model to another service industry. Another limitation is the available sampling. Banking managers may seek to use the SERVQUAL scale in order to measure banking service quality. Instead of tangible components, they must improve other intangible components and attempt to direct their support towards the increase in the customers who tend to use word of mouth advertisement. This paper deals with the investigation of the path of service quality, customer satisfaction and loyalty at some specific levels originating from the Iranian banking system.

  17. The Contribution of Perceived Fit between Job Demands and Abilities to Teachers' Commitment and Job Satisfaction

    Science.gov (United States)

    Bogler, Ronit; Nir, Adam E.

    2015-01-01

    The current study aims at exploring the common means that may improve organizational effectiveness by focusing on two main facets of organizational qualities: teacher commitment and job satisfaction. Data were collected from 841 randomly sampled teachers employed in 118 elementary schools in Israel. A quantitative questionnaire, which included…

  18. Job Satisfaction and the Perceived Organizational Culture of U.S. Military and Military Affiliated Personnel

    Science.gov (United States)

    Diffenauer, Deborah A.

    2010-01-01

    This study examined the relationship between demographic characteristics, level of job satisfaction, and current/preferred organizational culture in a sample of 139 off-campus military degree program participants. Responses were received from undergraduate students in the fields of engineering, applied sciences and arts, and education. "The Job…

  19. Peer Victimization and Perceived Life Satisfaction among Early Adolescents in the United States

    Science.gov (United States)

    Valois, Robert F.; Kerr, Jelani C.; Huebner, E. Scott

    2012-01-01

    Background: Peer victimization among adolescents has been linked to increased psychological stress, psychosomatic illness, anxiety, depression, lower self-esteem, suicide ideation and poor physical health. Purpose: This study explored associations between peer victimization and adolescents' perceptions of life satisfaction. Methods: Public middle…

  20. The Interactive Effects of Perceived Parental Involvement and Personality on Teacher Satisfaction

    Science.gov (United States)

    Li, Chung-Kai; Hung, Chia-Hung

    2012-01-01

    Purpose: This study aims to examine the relations between teachers' perception of parental involvement and teacher satisfaction. It further aims to investigate how this relationship may be moderated by interpersonal personality traits. Design/methodology/approach: A questionnaire was conducted; participants were 572 classroom teachers who teach at…

  1. Factors Affecting Perceived Learning, Satisfaction, and Quality in the Online MBA: A Structural Equation Modeling Approach

    Science.gov (United States)

    Sebastianelli, Rose; Swift, Caroline; Tamimi, Nabil

    2015-01-01

    The authors examined how six factors related to content and interaction affect students' perceptions of learning, satisfaction, and quality in online master of business administration (MBA) courses. They developed three scale items to measure each factor. Using survey data from MBA students at a private university, the authors estimated structural…

  2. The Contribution of Perceived Fit between Job Demands and Abilities to Teachers' Commitment and Job Satisfaction

    Science.gov (United States)

    Bogler, Ronit; Nir, Adam E.

    2015-01-01

    The current study aims at exploring the common means that may improve organizational effectiveness by focusing on two main facets of organizational qualities: teacher commitment and job satisfaction. Data were collected from 841 randomly sampled teachers employed in 118 elementary schools in Israel. A quantitative questionnaire, which included…

  3. Perceived Work-Life Balance Ability, Job Satisfaction, and Professional Commitment among Agriculture Teachers

    Science.gov (United States)

    Sorensen, Tyson J.; McKim, Aaron J.

    2014-01-01

    Agriculture teachers participate in various work and life roles, which can create challenges when trying to balance the pressures and responsibilities associated with each role. When one is unable to balance and prioritize between roles, both satisfaction and professional commitment may be reduced. The purpose of this study was to describe Oregon…

  4. Peer Victimization and Perceived Life Satisfaction among Early Adolescents in the United States

    Science.gov (United States)

    Valois, Robert F.; Kerr, Jelani C.; Huebner, E. Scott

    2012-01-01

    Background: Peer victimization among adolescents has been linked to increased psychological stress, psychosomatic illness, anxiety, depression, lower self-esteem, suicide ideation and poor physical health. Purpose: This study explored associations between peer victimization and adolescents' perceptions of life satisfaction. Methods: Public middle…

  5. Expectancy Work Motivation, Central Life Interests, Voluntarism, Organizational Situation, Job Satisfaction, and Perceived Teaching Performance.

    Science.gov (United States)

    Miskel, Cecil; And Others

    This study tested the hypotheses that expectancy work motivation, individual attitudes toward work, and structural and environmental components are predictions of teacher job satisfaction and effectiveness. Samples were selected from junior high school and higher education faculties. Subjects responded to open-ended questionnaires, and results…

  6. Car Tourism in Xinjiang: The Mediation Effect of Perceived Value and Tourist Satisfaction on the Relationship between Destination Image and Loyalty

    Directory of Open Access Journals (Sweden)

    Bin Wang

    2016-12-01

    Full Text Available This study aims to test a model linking destination image, perceived value, tourist satisfaction, and tourist loyalty. Based on a sample of 300 tourists travelling by car from the World Natural Heritage Site of Tianchi, China, a new model of destination image was explored and data were analysed using partial least squares structural equation modelling (PLS-SEM. The results show that perceived value and satisfaction are direct antecedents of destination loyalty. Above all, perceived value and tourist satisfaction mediate the relationship between destination image and loyalty. Finally, this study discusses the theoretical and management implications of the findings in order to boost the tourism industry in the context of car trips.

  7. Body satisfaction, thin-ideal internalization, and perceived pressure to be thin among Canadian women: The role of acculturation and religiosity.

    Science.gov (United States)

    Chaker, Zina; Chang, Felicia M; Hakim-Larson, Julie

    2015-06-01

    In an online study, 143 Canadian women of various religious backgrounds completed measures of acculturation, religiosity, body satisfaction, internalization of the thin ideal, perceived pressure from media, and manner of dress. Heritage acculturation correlated with appearance satisfaction, but not weight satisfaction. After accounting for BMI and social desirability, higher heritage acculturation and lower mainstream acculturation were associated with lower perceived pressure from media. Thus, heritage acculturation across religious denominations may serve as a buffer against appearance dissatisfaction and perceived media pressure. Manner of dress among the Muslim subgroup and its relation to religiosity and acculturation were also assessed. Muslim women who dressed in greater accordance with Islamic principles reported lower heritage acculturation and greater religiosity. Thus, Muslim women's manner of dress was related to their religiosity and the extent to which they embraced cultural values. These findings are discussed in terms of the possible distinctions between heritage acculturation and religiosity.

  8. Job Characteristics Variables, The Relationship of Job Variables to Job Satisfaction, Organizational Climate, and Perceived Productivity.

    Science.gov (United States)

    1981-06-01

    selection of these subjects would have to be termed a convience sample , rather than a random sample . The administration of the survey instrument was...measure the relationship be- tween job characteristics and job satisfaction. They used a sample of 556 employees in a western telephone company. The...employees worked and lived in urban areas. Stone and Porter’s sample of urban employees, who worked on jobs that were complex, did not experience

  9. The secret to job satisfaction is low expectations: How perceived working conditions differ from actual ones

    OpenAIRE

    Cicognani, Simona; Cioni, Martina; Savioli, Marco

    2016-01-01

    Working conditions exert a major influence on accidents and illnesses at work as well as on job satisfaction and health, yet very little research has examined the determinants of working conditions. By exploiting the Italian Labour Force Survey, this paper provides evidence on the underlying factors affecting working conditions. It provides a behavioural interpretation of the results, which stems from the discrepancy between actual and expected working conditions. In light of this interpretat...

  10. 四类分配公平指标对工作满意度的影响%Effects of Four Types of Distributive Justice on Job Satisfaction Using a Large-Scale Representative Sample of China

    Institute of Scientific and Technical Information of China (English)

    张颖; 白新文

    2012-01-01

    基于Adams和Jasso的两种分配公平理论以及自我和他人两类参照对象,本研究将分配公平感测量区分为自我参照的主观公平感、他人参照的主观公平感、自我参照的客观公平感和他人参照的客观公平感四类指标.通过采用大规模代表性样本,探讨四类公平感指标对工作满意度的影响及作用方式.结果表明,自我参照的主观公平感指标对工作满意度有显著预测作用,其他三类指标预测作用不显著;实际收入负向调节自我参照的主观公平感对工作满意度的影响.四类分配公平感指标中只有自我参照的主观公平感对工作满意度有预测作用;低收入群体自我参照的主观公平感对其工作满意度的预测作用更强.%The current study aimed to explore the effects of four types of distributive justice indices,i.e.,subjective self-reference justice,subjective other-reference justice,objective self-reference justice and objective other-reference justice,on job satisfaction using a large-scale representative sample of China. Results suggested that subjective self-reference justice was the significant predictor of job satisfaction,and the other three indices were not; the actual income negatively moderated its effect on job satisfaction. Conclusions: among all the four types of distributive justice indices,only the subjective self-reference justice was the significant predictor of job satisfaction; the subjective self-reference justice had greater impact on job satisfaction when the income was low rather than high.

  11. Family income and young adolescents' perceived social position: associations with self-esteem and life satisfaction in the UK Millennium Cohort Study.

    Science.gov (United States)

    Bannink, Rienke; Pearce, Anna; Hope, Steven

    2016-10-01

    Self-esteem and life satisfaction are important aspects of positive mental health in young people, and both are socially distributed. However, the majority of evidence is based on socioeconomic characteristics of the family. As children enter adolescence and gain independence, perceptions of their own social position are likely to influence mental health. Using data on 11-year-olds from the UK Millennium Cohort Study, we investigated associations of both family income and young adolescents' perception of their social position with self-esteem and life satisfaction. We hypothesised that there would be differences in the impact of perceived social position on positive mental health when investigating the full scale scoring distribution or the bottom of the distribution. Therefore, we estimated proportional odds for having greater positive mental health (across the distribution of scores) and ORs for poor outcomes (lowest 10% scores). The likelihood of greater self-esteem and life satisfaction increased with income; similarly, the risk of having poor self-esteem and life satisfaction increased as income decreased. Young adolescents who perceived their family as poorer than their friends (instead of about the same) were less likely to have greater self-esteem and life satisfaction and were more likely to have poor outcomes. Young adolescents who perceived their family as richer were more likely to have poor self-esteem, but were not less likely to have greater self-esteem. For life satisfaction, young adolescents who perceived their families as richer were less likely to have greater and more likely to have poor life satisfaction. Policies to redistribute income in families with children are likely to benefit the mental health of young people. However, it is also important to consider the impact of social comparison on young people's mental health as they enter adolescence. Published by the BMJ Publishing Group Limited. For permission to use (where not already granted

  12. Family income and young adolescents’ perceived social position: associations with self-esteem and life satisfaction in the UK Millennium Cohort Study

    Science.gov (United States)

    Bannink, Rienke; Pearce, Anna

    2016-01-01

    Background Self-esteem and life satisfaction are important aspects of positive mental health in young people, and both are socially distributed. However, the majority of evidence is based on socioeconomic characteristics of the family. As children enter adolescence and gain independence, perceptions of their own social position are likely to influence mental health. Design and objectives Using data on 11-year-olds from the UK Millennium Cohort Study, we investigated associations of both family income and young adolescents’ perception of their social position with self-esteem and life satisfaction. We hypothesised that there would be differences in the impact of perceived social position on positive mental health when investigating the full scale scoring distribution or the bottom of the distribution. Therefore, we estimated proportional odds for having greater positive mental health (across the distribution of scores) and ORs for poor outcomes (lowest 10% scores). Results The likelihood of greater self-esteem and life satisfaction increased with income; similarly, the risk of having poor self-esteem and life satisfaction increased as income decreased. Young adolescents who perceived their family as poorer than their friends (instead of about the same) were less likely to have greater self-esteem and life satisfaction and were more likely to have poor outcomes. Young adolescents who perceived their family as richer were more likely to have poor self-esteem, but were not less likely to have greater self-esteem. For life satisfaction, young adolescents who perceived their families as richer were less likely to have greater and more likely to have poor life satisfaction. Conclusions Policies to redistribute income in families with children are likely to benefit the mental health of young people. However, it is also important to consider the impact of social comparison on young people's mental health as they enter adolescence. PMID:26957529

  13. Collaborative group work: effects of group size and assignment structure on learning gain, student satisfaction and perceived participation.

    Science.gov (United States)

    Kooloos, Jan G M; Klaassen, Tim; Vereijken, Mayke; Van Kuppeveld, Sascha; Bolhuis, Sanneke; Vorstenbosch, Marc

    2011-01-01

    Collaborative group sessions in Nijmegen include 15 students who work all together on a group assignment. Sometimes, the group is split-up in three and every subgroup elaborates a part of the assignment. At the end, they peer-teach each other. It is believed that the split-up enhances participation and therefore learning gain. To establish the effect of group size and structure of the assignment on the perceived participation, the satisfaction and learning gain of collaborative group sessions. In this study, 27 groups of 15 students were equally divided into: A-group: all 15 students working on the complete assignment. B-group: subgroups of 5 students working on the complete assignment. C-group: subgroups of 5 students working on a smaller part, and peer-teaching each other at the end of the group session. All students took a pre-test, a post-test and a follow-up test and completed a questionnaire. Questionnaires were analyzed with a one-way analysis of variance (ANOVA) and post hoc by multiple comparisons. Learning gain was analyzed using a repeated measures ANOVA. A group size effect is observed in favor of working in subgroups. Perceived participation of the students differs between A and B (p ≤ 0.001) and between A and C (p ≤ 0.001), but not between B and C. Also, an assignment effect is found in favor of the smaller assignment combined with peer-teaching. The students' satisfaction differs between A and C (p ≤ 0.003) and between B and C (p ≤ 0.001), but not between A and B. The C-group also shows higher test results (p ≤ 0.043). The students prefer smaller groups as well as smaller assignments including peer-teaching. A possible larger learning gain of this format needs to be re-investigated.

  14. Satisfacción percibida en el cuidado de ancianos Perceived satisfaction in old people care

    Directory of Open Access Journals (Sweden)

    M. Sotto Mayor

    2008-09-01

    Full Text Available La prestación informal de cuidados a personas de edad lleva intrínsecamente unida la experiencia de satisfacción y de dificultad, siendo ésta objeto de mayor número de estudios. El propósito de este estudio es comparar la experiencia de satisfacción de los cuidadores informales de ancianos con demencia y de los cuidadores de ancianos con antecedentes de accidente cerebro-vascular (ACV. La muestra comprende 70 cuidadores de ancianos con demencia, y los respectivos objetivos de los cuidados, y 44 cuidadores de ancianos con antecedentes de, por lo menos, un ACV y los respectivos ancianos a su cargo. Fueron utilizados varios instrumentos para evaluar la satisfacción, a saber, el CASI, a través de un estudio transversal cuantitativo. Los resultados indican la presencia de satisfacción en ambos grupos. Cuidar tiene repercusiones positivas que necesitan ser estudiadas, objeto de evaluación/intervención multidisciplinar, que se benefician de una decodificación más amplia a nivel de las significaciones atribuidas al cuidado y a la visibilidad pública de este papel.Informal caregiving to the elderly is intrinsically associated to the presence of both difficulties and satisfaction, though this last dimension has been less systematically researched. The present study aims to compare two different caregiving situations (dementia vs. stroke patients in what regards the presence of positive aspects as measured by the Carers' Assessment of Satisfaction Index - CASI. The sample includes 70 dementia caregiving situations and 44 poststroke caregiving situations. Main results reveal the presence of satisfaction in both caregiving groups. The need for multidisciplinary assessment and intervention strategies in order to better reach the role's personal meaning and its public visibility are discussed.

  15. Dental Implants - Perceiving Patients' Satisfaction in Relation to Clinical and Electromyography Study on Implant Patients.

    Directory of Open Access Journals (Sweden)

    Mohammad Khursheed Alam

    Full Text Available The aim of this study is to evaluate the satisfaction of patients with posterior implants in relation to the clinical success criteria and surface electromyography (sEMG findings of the masseter and temporalis muscles. Total 42 subjects were investigated. Twenty one subjects with posterior dental implants were interviewed using a questionnaire and the clinical success criteria were determined based on The International Congress of Oral Implantologists. The myofunction of the masticatory muscles were assessed using sEMG (21 subjects and compared to the control group of subjects without implants (21 subjects. Out of 21 subjects, all were satisfied with the aesthetics of their implant. Twenty of them (95.2% were satisfied with its function and stability. As for clinical criteria, 100% (50 of the implants were successful with no pain, mobility or exudates. sEMG findings showed that patients have significantly lower (p<0.01 basal or resting median power frequency but with muscle burst. During chewing, control subjects showed faster chewing action. There was no difference in reaction and recovery time of clenching for both groups. In conclusion, the satisfaction of implant patients was high, and which was in relation to the successful clinical success criteria and sEMG findings.

  16. The Relationships between Perceived Parenting Style, Learning Motivation, Friendship Satisfaction, and the Addictive Use of Smartphones with Elementary School Students of South Korea: Using Multivariate Latent Growth Modeling

    Science.gov (United States)

    Bae, Sung Man

    2015-01-01

    We examined how perceived parenting style, friendship satisfaction, and academic motivation influence the addictive use of smartphones longitudinally. We utilized the panel data (from 2010-2012) of Korean children and youth panel survey of the National Youth Policy Institute. Data were collected from 2,376 individuals in the first year (boys:…

  17. The Effect of Perceived Spiritual Leadership on Envy Management of Faculty Members through the Role of Professional Development Mediation and Job Satisfaction

    Science.gov (United States)

    Haris, Zarin Daneshvar; Saidabadi, Reza Yousefi; Niazazari, Kiumars

    2016-01-01

    Purpose: the present study aimed to investigate the effect of perceived spiritual leadership on envy management of faculty members of Islamic Azad Universities of East Azerbaijan province through the role of professional development mediation and job satisfaction. Methodology: this study was a descriptive and correlational study that was conducted…

  18. Service Utilization, Perceived Changes of Self, and Life Satisfaction among Women Who Experienced Intimate Partner Abuse: The Mediation Effect of Empowerment

    Science.gov (United States)

    Song, Li-yu

    2012-01-01

    This study explored the growth experiences of women abused by their intimate partner, specifically focusing on the associations between social services and empowerment, perceived changes of self, and life satisfaction. The potential effects of demographic variables, social support, coping, and experience of partner abuse were also explored. A…

  19. Perceived physical appearance and life satisfaction: a moderated mediation model of self-esteem and life experience of deaf and hearing adolescents.

    Science.gov (United States)

    Lu, Aitao; Hong, Xiuxiu; Yu, Yanping; Ling, Hong; Tian, Haiping; Yu, Zuwei; Chang, Lei

    2015-02-01

    In this study, we investigated the relationship between perceived physical appearance and life satisfaction, and the role of self-esteem as mediator and life experience as moderator of the relationship in deaf and hearing adolescents. 118 Chinese deaf adolescents (55.1% male; mean age = 15.12 years, standard deviation [SD] = 2.13) from 5 special education schools and 132 Chinese hearing adolescents (53.8% male; mean age = 13.11 years, SD = .85) completed anonymous questionnaires regarding perceived physical appearance, self-esteem, and life satisfaction. Perceived physical appearance, self-esteem, and life satisfaction were significantly and positively associated with each other. Moreover, self-esteem partially mediated the relationship between perceived physical appearance and life satisfaction; however, this indirect link was weaker for deaf adolescents than it was for hearing adolescents. Implications of the findings and future research directions are discussed, as are potential interventions that can be applied to increase subjective well-being in deaf adolescents.

  20. The Relationships between Perceived Parenting Style, Learning Motivation, Friendship Satisfaction, and the Addictive Use of Smartphones with Elementary School Students of South Korea: Using Multivariate Latent Growth Modeling

    Science.gov (United States)

    Bae, Sung Man

    2015-01-01

    We examined how perceived parenting style, friendship satisfaction, and academic motivation influence the addictive use of smartphones longitudinally. We utilized the panel data (from 2010-2012) of Korean children and youth panel survey of the National Youth Policy Institute. Data were collected from 2,376 individuals in the first year (boys:…

  1. Service Utilization, Perceived Changes of Self, and Life Satisfaction among Women Who Experienced Intimate Partner Abuse: The Mediation Effect of Empowerment

    Science.gov (United States)

    Song, Li-yu

    2012-01-01

    This study explored the growth experiences of women abused by their intimate partner, specifically focusing on the associations between social services and empowerment, perceived changes of self, and life satisfaction. The potential effects of demographic variables, social support, coping, and experience of partner abuse were also explored. A…

  2. Relationship between perceived organizational support, leadership behavior, and job satisfaction: an empirical study in Iran

    OpenAIRE

    Zainal Ariffin Ahmad; Zeinab Amini Yekta

    2010-01-01

    As the second largest producer of cement after Egypt in the Middle East, Iran planned to increase production from 33 million ton/yr (Mt/yr) currently to 70 Mt/yr by 2021 due to increase in local demand and also to compete in export markets (Dehqan, 2002). Thus, Iran is experiencing some changes in workforce participation in order to achieve high level of organisational performance and effectiveness. The objective of this study is to determine the impact of leadership behavior and perceived or...

  3. State health department perceived utility of and satisfaction with ArboNET, the U.S. National Arboviral Surveillance System.

    Science.gov (United States)

    Lindsey, Nicole P; Brown, Jennifer A; Kightlinger, Lon; Rosenberg, Lauren; Fischer, Marc

    2012-01-01

    We assessed the perceived utility of data collected through ArboNET, the national arboviral surveillance system, and evaluated state health department user satisfaction with system function. We used an online assessment tool to collect information about types of arboviral surveillance conducted, user satisfaction with ArboNET's performance, and use of data collected by the system. Representatives of all 53 reporting jurisdictions were asked to complete the assessment during spring 2009. Representatives of 48 (91%) jurisdictions completed the assessment. Two-thirds of respondents were satisfied with ArboNET's overall performance. Most concerns were related to data transmission, particularly the lack of compatibility with the National Electronic Disease Surveillance System (NEDSS). Users found mosquito (85%), human disease (80%), viremic blood donor (79%), and veterinary disease (75%) surveillance data to be useful. While there was disagreement about the usefulness of avian mortality and sentinel animal surveillance, only 15% of users supported eliminating these categories. Respondents found weekly maps and tables posted on the U.S. Geological Survey (92%) and CDC (88%) websites to be the most useful reports generated from ArboNET data. Although many jurisdictions were willing to report additional clinical or laboratory data, time and resource constraints were considerations. Most respondents (71%) supported review and possible revision of the national case definition for human arboviral disease. As a result of this assessment, CDC and partner organizations have made ArboNET NEDSS-compatible and revised national case definitions for arboviral disease. Alternative data-sharing and reporting options are also being considered. Continued evaluation of ArboNET will help ensure that it continues to be a useful tool for national arboviral disease surveillance.

  4. 组织公平对新生代农民工留职意向的影响--工作满意度的中介效应%Impact of Organizational Justice on Intention to Stay of New-generation Migrant Workers-The Mediating Role of Job Satisfaction

    Institute of Scientific and Technical Information of China (English)

    李群; 杨东涛; 卢锐

    2015-01-01

    The existing studies indicate that most new-generation migrant workers generally feel the discrimination in salary and welfare,training opportunity,promotion space and so on in enterprises,which not only leads them to leave,but also brings certain resistance in the process of the industry transformation and upgrading. Based on the social exchange theory,in-depth interviews and questionnaire survey,the paper verifies the followings:Perceived organizational justice of new-genera⁃tion migrant workers is significantly positively correlated with job satisfaction and intention to stay;Job satisfaction fully me⁃diates the relationship between interactive justice,procedural justice and intention to stay;Job satisfaction partly mediates the relationship between distributive justice and intention to stay. Based on the conclusions,the paper also discusses their management implications.%现有资料表明,与城市工在薪资福利、培训机会、晋升空间等方面的差异降低了新生代农民工的留职意向,也给产业转型升级的持续推进带来一定阻力。文章基于社会交换理论,在深度访谈和问卷调查的基础上,发现:组织公平与新生代农民工的工作满意度和留职意向显著正相关;工作满意度完全中介新生代农民工的互动公平、程序公平与其留职意向的关系;工作满意度部分中介分配公平与留职意向的关系。在此基础上对所得结论的管理实践意义进行了探讨。

  5. The Effect of Advertising Spending on Brand Loyalty Mediated by Store Image, Perceived Quality and Customer Satisfaction: A Case of Hypermarkets

    Directory of Open Access Journals (Sweden)

    Farhina Hameed

    2013-01-01

    Full Text Available First, the study aims to investigate the effect of advertising spending on brand loyalty. Second, to test the mediating role of store image, perceived quality and customer satisfaction in above mentioned relationship. A quantitative approach was employed, using 15-item, 5-point Likert scale questionnaire administered to 360 participants. Data from the departmental stores are used to examine the direct and indirect impact of advertising spending on brand loyalty. Confirmatory Factor Analysis and Structural Equation Modeling were carried out using Amos-18 to evaluate the results. The study found complex results of advertising spending on brand loyalty. The results showed insignificant direct impact of advertising spending on perceived quality and brand loyalty where as significant direct impact on customer satisfaction and store image. However, store image and perceived quality are confirmed as mediators in the relationship between advertising spending and brand loyalty. The inclusion of brand trust variable can better describe the relationship of advertising spending with brand loyalty. The results of the study highlights the value of advertising spending in building brand loyalty that suggests managers of the departmental stores should give emphasis on advertising spending and on store image that lead towards brand loyalty. It contributes to the current body of knowledge by improving the understanding of advertising spending and brand loyalty. The major contribution of this study is the comparison of theoretical model with mediating model to evaluate the effect of advertising spending on brand loyalty along store image, perceived quality and customer satisfaction.

  6. Measuring Perceived Procedural Justice and Coercion among Persons with Mental Illness in Police Encounters: The Police Contact Experience Scale

    Science.gov (United States)

    Watson, Amy C.; Angell, Beth; Vidalon, Theresa; Davis, Kristin

    2010-01-01

    Despite increased recent attention to improving the quality of encounters between police officers and people with serious mental illness, there are no measures available for assessing how consumers perceive their interactions with police officers. Drawing upon conceptual frameworks developed within social psychology, this study reports the…

  7. Measuring Perceived Procedural Justice and Coercion among Persons with Mental Illness in Police Encounters: The Police Contact Experience Scale

    Science.gov (United States)

    Watson, Amy C.; Angell, Beth; Vidalon, Theresa; Davis, Kristin

    2010-01-01

    Despite increased recent attention to improving the quality of encounters between police officers and people with serious mental illness, there are no measures available for assessing how consumers perceive their interactions with police officers. Drawing upon conceptual frameworks developed within social psychology, this study reports the…

  8. Exploring the relationship between treatment satisfaction, perceived improvements in functioning and well-being and gambling harm reduction among clients of pathological gambling treatment programs.

    Science.gov (United States)

    Monnat, Shannon M; Bernhard, Bo; Abarbanel, Brett L L; St John, Sarah; Kalina, Ashlee

    2014-08-01

    The objective of this study was to evaluate the relationship between treatment service quality, perceived improvement in social, functional, and material well-being and reduction in gambling behaviors among clients of Nevada state-funded pathological gambling treatment programs. Utilizing survey data from 361 clients from 2009 to 2010, analyses revealed that client satisfaction with treatment services is positively associated with perceived improvements in social, functional, and material well-being, abstinence from gambling, reduction in gambling thoughts and reduction in problems associated with gambling, even after controlling for various respondent characteristics. These findings can be useful to treatment program staff in managing program development and allocating resources.

  9. Satisfaction with human resource management practices and turnover intention in a five-star hotel: The mediating role of perceived organizational support

    Directory of Open Access Journals (Sweden)

    A.P. Duarte

    2015-05-01

    Full Text Available Employees’ satisfaction with human resources management (HRM practices has been envisaged as a solid predictor of turnover; nonetheless, how these practices may influence employee’s behavior is still an unclear process. There are suggestions that HRM practices may be distal determinants of turnover, as their effects may be mediated by more proximal variables such as perceived organizational support. This study empirically tested a model of research arising from these theoretical suggestions in a five-star hotel. The data collected from the survey of 152 workers were subjected to structural equation analyses. The results showed that the theoretical model had a strong fit to the data, giving empirical support to the prediction that satisfaction with HRM practices reduces turnover intentions, by increasing perceived organizational support. The importance of these results is discussed and interpreted from the point of view of strategic gains associated to the quality of HRM practices for the management of voluntary turnover.

  10. Music for patients with hematological malignancies undergoing bone marrow biopsy: a randomized controlled study of anxiety, perceived pain, and patient satisfaction.

    Science.gov (United States)

    Danhauer, Suzanne C; Vishnevsky, Tanya; Campbell, Cassie R; McCoy, Thomas P; Tooze, Janet A; Kanipe, Katherine N; Arrington, Sheila A; Holland, Elizabeth K; Lynch, Mary B; Hurd, David D; Cruz, Julia

    2010-01-01

    To examine the impact of random assignment to music versus usual care on anxiety, perceived pain level and patient satisfaction in patients undergoing bone marrow biopsies. Patients were randomized to music or usual care after completing a baseline questionnaire. All patients completed a post-procedure questionnaire. Study participants (N=59) had a mean age of 50.9 years (SD = 13.9; range 22-78). Post-procedure state anxiety (STAI) and pain rating (VAS) were not significantly different between groups (STAI p=0.766; VAS p=0.771). However, patient satisfaction with music was high; 66% of these patients said they very much preferred to listen to music at a future biopsy. While there were no significant group differences for the music intervention compared to standard of care for anxiety or perceived pain, additional feedback indicated that patients found the music intervention beneficial and requested use of music during future procedures.

  11. Cultural activity participation and associations with self-perceived health, life-satisfaction and mental health: the Young HUNT Study, Norway

    OpenAIRE

    Hansen, Elisabeth; Sund, Erik Reidar; Knudtsen, Margunn Skjei; Krokstad, Steinar; Holmen, Turid Lingaas

    2015-01-01

    Background Leisure time activities and culture participation may have health effects and be important in pulic health promotion. More knowledge on how cultural activity participation may influence self-perceived health, life-satisfaction, self-esteem and mental health is needed. Methods This article use data from the general population-based Norwegian HUNT Study, using the cross-sectional Young-HUNT3 (2006–08) Survey including 8200 adolescents. Data on cultural activity participation, self-pe...

  12. Changes in self-perceived economic satisfaction and mortality at old ages: evidence from a survey of middle-aged and elderly adults in Taiwan.

    Science.gov (United States)

    Lee, Miaw-Chwen; Huang, Nicole

    2015-04-01

    Experiencing a low socioeconomic status (SES) throughout the life course has been reported to be correlated with poor health outcomes. Several studies have suggested that income, wealth, and perceptions of economic status are associated with increased risk of death among elderly people. Few studies have investigated the association between lifetime SES and mortality among elderly adults. The analysis in this study was based on 2310 elderly adults for whom SES data from the four phases of the longitudinal survey of Health and Living Status of the Elderly in Taiwan (1989, 1993, 1996, and 1999) were available, and who were alive in 1999. The SES measures included in the analysis were annual income, the household wealth, and the self-perceived economic satisfaction. A group-based trajectory modelling approach was employed to create SES trajectories. Cox proportional hazard models were employed to examine the association between SES trajectories and 8-year all-cause mortality (1999-2007). Irrespective of whether income, wealth, or self-perceived economic satisfaction was used, the elderly adults with consistently low SES trajectory throughout early old age were independently and significantly associated with higher hazards of mortality than were those in a consistently high SES trajectory. Downward or upward mobility of income and wealth were associated with increased hazard of mortality. However, decreased self-perceived economic satisfaction was not significantly associated with increased hazard of mortality. According to the results, the strong distinction between trajectory patterns of income, wealth, and self-perceived economic satisfaction among elderly adults indicate that neither should be overlooked when investigating the role of SES mobility in mortality. Retirement policies or strategies for maintaining and promoting favorable SES in early old age may benefit the health of elderly adults later in life.

  13. The Effect of Advertising Spending on Brand Loyalty Mediated by Store Image, Perceived Quality and Customer Satisfaction: A Case of Hypermarkets

    OpenAIRE

    Farhina Hameed

    2013-01-01

    First, the study aims to investigate the effect of advertising spending on brand loyalty. Second, to test the mediating role of store image, perceived quality and customer satisfaction in above mentioned relationship. A quantitative approach was employed, using 15-item, 5-point Likert scale questionnaire administered to 360 participants. Data from the departmental stores are used to examine the direct and indirect impact of advertising spending on brand loyalty. Confirmatory Factor Analysis a...

  14. An Investigation of the Effects of Customer’s Expectations and Perceived Quality on Customer’s Loyalty with the Mediating Role of the Perceived Value and Customer’s Satisfaction

    Directory of Open Access Journals (Sweden)

    Mahmoudreza Mostaghimi

    2017-01-01

    Full Text Available The purpose of this article is to investigate the effect of customer’s expectations and the perceived quality on customer’s loyalty with the mediating role of the perceived value and customer’s satisfaction. The statistic population of the article includes the customers of the agencies of Iran Khodro Company in Gilan province, the city of Rasht and due to the infinity of statistic population, the sample volume has been considered from the amount of 384, based on the Morgan table. After the collection of questionnaires, data has been analyzed by means of LISREL Software. The analysis of findings indicates that customer’s expectations of the products of Iran Khodro Company affected the perceived quality of the product as well as customer’s satisfaction positively and meaningfully. The research results have also indicated that the perceived quality of the products of Iran Khodro Company also has affected the perceived value of the product and the customer’s satisfaction, which has been representative of customer’s loyalty. In the area of customer’s perceptions of the quality of hardware, managers must pay more attention to beauty and charm of the surroundings and try to provide enough explanation and necessary response to customer’s questions about the selected automobiles. It is suggested to managers that by means of improving one of the dimensions of quality, they also improve customer’s perceptions and requests in other dimensions. Planning is necessary and required in order to improve the local space of agencies, improving the quality, and decreasing components prices. Planning for decreasing final price and supplying components with lower prices will be important.

  15. How Previous Visits Shape Trip Quality, Perceived Value, Satisfaction, and Future Behavioral Intentions: The Case of Forest-Based Ecotourism in Sri Lanka

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    Priyan Perera

    2013-03-01

    Full Text Available A better understanding on relationships between future behavioural intentions and its antecedents allow ecotourism operators to manipulate their ecotourism products to optimize customer satisfaction, and improve marketing efforts. Although the relationship between previous visits and future behavioural intentions have been previously studied, less attention has been given on understanding the process of how previous visits interact with other key determinants of behavioural intentions such as trip quality, perceived value, and satisfaction to form future behavioural intentions. This study proposes a model to examine the role of previous visits in predicting future behavioural intentions to participate in ecotourism, and the relationship between previous visits and future behavioural intentions is modelled in a quality-satisfaction domain. Results suggest previous visits, trip quality, satisfaction and perceived value as important predictors of ecotourists’ intention to revisit and recommend the destination, as well as their propensity to engage in ecotourism in the future. Trip quality was the most important determinant of future ecotourism behavioural intentions. Implications of the study are discussed in the perspective of ecotourism marketing.

  16. Cultural activity participation and associations with self-perceived health, life-satisfaction and mental health: the Young HUNT Study, Norway.

    Science.gov (United States)

    Hansen, Elisabeth; Sund, Erik; Skjei Knudtsen, Margunn; Krokstad, Steinar; Holmen, Turid Lingaas

    2015-06-10

    Leisure time activities and culture participation may have health effects and be important in pulic health promotion. More knowledge on how cultural activity participation may influence self-perceived health, life-satisfaction, self-esteem and mental health is needed. This article use data from the general population-based Norwegian HUNT Study, using the cross-sectional Young-HUNT3 (2006-08) Survey including 8200 adolescents. Data on cultural activity participation, self-perceived health, life-satisfaction, self-esteem, anxiety and depression were collected by self-reported questionnaires. Both attending meetings or training in an organisation or club, and attending sports events were positively associated with each of the health parameters good self-percieved health, good life-satisfaction, good self-esteem, and low anxiety and depression symptoms. We found differences according to gender and age (13-15 years versus 16-19 years old) for several culture activities, where girls aged 16-19 years seemed to benefit most from being culturally active. The extent of participation seemed to matter. Those who had frequent participation in cultural activities reported better health outcomes compared to inactive adolecents. The results from this study indicate that participation in cultural activities may be positively associated with health, life-satisfaction and self-esteem in adolescents and thus important in public health promotion. Possible sex and age differences should be taken into account.

  17. Is engagement different from satisfaction and organizational commitment?: relations with intention to remain, psychological well-being and perceived physical health in volunteers

    Directory of Open Access Journals (Sweden)

    María L. Vecina

    2013-01-01

    Full Text Available In a sample of volunteers, who work, but not for money, and whose managers expect them to remain with the organization over the long term and to feel well by doing good, this study examines the distinctiveness between three concepts, usually related in the work field: Engagement, organizational commitment, and satisfaction. Based on the existing literature, they are related among them and regarding three relevant outcomes for management: Intention to remain, psychological well-being, and perceived physical health. Three structural equations models make it clear that volunteer engagement does contribute to the explanation of organizational commitment, volunteer satisfaction, and psychological well-being. At the same time, it does not seem to account for levels of intention to remain neither perceived physical health. On the contrary, organizational commitment is the only predictor of intention to remain, and volunteer satisfaction is the only predictor of perceived physical health. This last result was not expected, according to the literature on work, but reinforces the distinctiveness between the concepts and may have a plausible explanation in the volunteering field.

  18. Relationship between organizational justice and organizational safety climate: do fairness perceptions influence employee safety behaviour?

    Science.gov (United States)

    Gyekye, Seth Ayim; Haybatollahi, Mohammad

    2014-01-01

    This study investigated the relationships between organizational justice, organizational safety climate, job satisfaction, safety compliance and accident frequency. Ghanaian industrial workers participated in the study (N = 320). Safety climate and justice perceptions were assessed with Hayes, Parender, Smecko, et al.'s (1998) and Blader and Tyler's (2003) scales respectively. A median split was performed to dichotomize participants into 2 categories: workers with positive and workers with negative justice perceptions. Confirmatory factors analysis confirmed the 5-factor structure of the safety scale. Regression analyses and t tests indicated that workers with positive fairness perceptions had constructive perspectives regarding workplace safety, expressed greater job satisfaction, were more compliant with safety policies and registered lower accident rates. These findings provide evidence that the perceived level of fairness in an organization is closely associated with workplace safety perception and other organizational factors which are important for safety. The implications for safety research are discussed.

  19. Perceived organizational support and job satisfaction among prison police officers%监狱干警组织支持感与工作满意度关系

    Institute of Scientific and Technical Information of China (English)

    王阳; 常颖; 隋国媛; 高菲; 王烈

    2012-01-01

    目的 探讨监狱干警组织支持感与工作满意度的关系,以及组织承诺在两者之间的中介作用.方法 采用整群抽样的方法对辽宁省3所监狱的1 048名干警进行问卷调查,采用SPSS 17.0和Amos 7.0软件进行数据分析.结果 监狱警察的组织支持感与工作满意度呈明显正相关(β=0.621,P<0.001),其对工作满意度的变异解释度为38.1%;组织承诺与工作满意度也呈明显的正相关(β=0.287,P<0.001),其对工作满意度的变异解释度为7.6%;组织支持感对工作满意度的直接效应为0.53,间接效应为0.13,总效应为0.66.结论 组织支持感和组织承诺是工作满意度的重要预测变量,组织承诺在组织支持与工作满意度的关系中起部分中介作用,组织支持对工作满意度的直接作用大于间接作用.%Objective To explore the relationship between perceived organizational support and job satisfaction and the mediating role of organizational commitment on the relationship. Methods Stratified cluster sampling method was used to investigate prison police officers from three prisons in Liaoning province. SPSS 17.0 and Amos7.0 statistical software were applied to perform statistical analyses and to test study hypothesis. Results Perceived organizational support was positively associated with job satisfaction (β = 0. 621 ,P <0. 001) and explained 38. 1% of variance in job satisfaction. Organizational commitment was also positively associated with job satisfaction (β =0. 287 ,P <0. 001) and explained 7. 6% of variance in job satisfaction. The direct,indirect,and total effect of perceived organizational support on job satisfaction were 0.53,0. 13, and 0.66, respectively. Conclusion Perceived organizational support and organizational commitment have important influence on prison police officers' job satisfaction. And the organizational commitment has a mediating effect on the relationship between perceived organizational support and job

  20. 组织公平与工作绩效的关系:组织支持感的中介作用%The Relationship between Organization Justice and Job Performance:The Mediation Effect of Perceived Organizational Support

    Institute of Scientific and Technical Information of China (English)

    朱仁崎; 孙多勇; 彭黎明

    2013-01-01

    基于327份样本的调查研究,探讨了组织公平四维度(分配公平、程序公平、领导公平和信息公平)对工作绩效(任务绩效和情境绩效)的影响,以及组织支持感的中介作用.结果表明:组织公平四维度、组织支持感与任务绩效、情境绩效均显著相关;组织支持感在领导公平、信息公平对任务绩效、情境绩效的影响中起部分中介作用;在分配公平、程序公平对情境绩效的影响中起完全中介作用.结论:组织公平各雏度对任务绩效、情境绩效的影响机制并不完全相同,提高组织支持感是减少组织不公平对绩效影响的重要途径.%By using a sample of 327 questionnaires,this study explore the influence of organizational justice (distributive justice,procedural justice,leadership justice and information justice) on job performance (task performance and contextual performance),and the mediating role of Perceived Organizational Support (POS).The results demonstrate that there is a high correlation among organizational justice,task performance,contextual performance and POS.POS just partly mediates the relationship of leadship justice,information justice and task performance,contextual performance; and fully mediates the relationship between distributive justice,procedural justice and contextual performance which implies mechanism of the effect of organizational justice on task performance is different from that of contextual performance.This study also proposes that improving employees' POS is the important way which can reduce the adverse influence of organizational unjustice on job performance.

  1. Reduced Worries of Hypoglycaemia, High Satisfaction, and Increased Perceived Ease of Use after Experiencing Four Nights of MD-Logic Artificial Pancreas at Home (DREAM4

    Directory of Open Access Journals (Sweden)

    Claudia Ziegler

    2015-01-01

    Full Text Available Aims. This study assesses the impact of using an AP-system at home on fear of hypoglycaemia. In addition, satisfaction and acceptance of the new technology are evaluated. Methods. In a multicentre, multinational study of 75 patients using the MD-Logic AP during four consecutive nights in home setting 59 of them (aged 10–54 years, 54% male, HbA1c 7.89 ± 0.69% [62.72 ± 7.51 mmol/mol], diabetes duration 11.6 ± 8.4 yrs answered standardized questionnaires (HFS, adapted TAM, and AP satisfaction before and after using the AP. Results. After experiencing the AP in home setting worries of hypoglycaemia were significantly reduced (before 1.04 ± 0.53 versus after 0.90 ± 0.63; P=0.017. Perceived ease of use as a measure of acceptance with the AP significantly increased after personal experience (before 4.64 ± 0.94 versus after 5.06 ± 1.09; P=0.002. The overall satisfaction mean score after using the AP was 3.02 ± 0.54 (range 0–4, demonstrating a high level of satisfaction with this technology. Conclusions. The four-night home-based experience of using MD Logic AP was associated with reduced worries of hypoglycaemia, high level of satisfaction, and increased perceived ease of use of the new technology in children, adolescents, and adults.

  2. The Effect of Transformational Leadership on Follower Performance and Satisfaction:The Mediating Role of Psychological Capital and the Moderating Role of Procedural Justice%变革型领导对员工绩效和满意度的影响:心理资本的中介作用及程序公平的调节作用

    Institute of Scientific and Technical Information of China (English)

    隋杨; 王辉; 岳旖旎; Fred Luthans

    2012-01-01

    transformational leadership and PsyCap, and consequently the indirect relationship between transformational leadership and followers' job performance and satisfaction. Specifically, the relationship between transformational leadership and PsyCap is stronger when procedural justice is high rather than low. Data were collected from a logistic company in China. A total of 801 frontline employees and their immediate supervisors participated in the survey. Our sample consisted of 785 employees and 49 supervisors. Among the supervisors, males covered 69.2%, with an average age of 39.0 and organizational tenure of 17 years. Among the employees, males covered 71.3%, with an average age of 35.6 and organizational tenure of 7 years. We used regression analysis and bootstrap methods to test our hypotheses. The mediating test shows that followers' PsyCap acted as a mediator between transformational leadership and followers' job performance and satisfaction. In addition, hierarchical regression analysis shows that the relationship between transformational leadership and followers' PsyCap became stronger as followers' procedural justice growing from low to high. Furthermore, conditional indirect effect test shows that the mediating effect of followers' PsyCap on the transformational leadership 梡erformance and satisfaction linkage was significant only among followers who perceived high levels of procedural justice. All hypotheses were supported. Our findings contribute to the literature in several ways. First, this research offers a new approach to the influence of transformational leadership by examining followers' positive psychological states. This finding also enriches the literature on PsyCap. Second, our results concerning the moderating effect of procedural justice on the relationship between transformational leadership and followers' PsyCap (and job performance and satisfaction) contribute to the integration of justice research and leadership theory. To sum up, this study deepens our

  3. Do you get where I'm coming from?: Perceived understanding buffers against the negative impact of conflict on relationship satisfaction.

    Science.gov (United States)

    Gordon, Amie M; Chen, Serena

    2016-02-01

    Conflict can have damaging effects on relationship health. But is all conflict detrimental? Across 7 studies, we tested the overarching hypothesis that conflict in close relationships is only detrimental when people do not feel their thoughts, feelings, and point of view are understood by their relationship partners. Supporting this, conflict was negatively associated with relationship satisfaction among participants who perceived their romantic partner as less understanding, but not among those who felt more understood by their partners. This was true cross-sectionally (Study 1), experimentally (Studies 2, 3, 6a, and 6b), in daily life (Study 4), and for both members of couples pre- to postconflict conversation in the laboratory (Study 5). The buffering effects of feeling understood could not be explained by people who felt more understood being more understanding themselves, having more general positive perceptions of their partners, fighting about less important or different types of issues, engaging in more pleasant conflict conversations, or being more satisfied with their relationships before the conflict. Perceived understanding was positively associated with conflict resolution, but this did not explain the benefits of feeling understood. Evidence from Studies 6a and 6b suggests that feeling understood during conflict may buffer against reduced relationship satisfaction in part because it strengthens the relationship and signals that one's partner is invested. Overall, these studies suggest that perceived understanding may be a critical buffer against the potentially detrimental effects of relationship conflict.

  4. Do Perceived Academic Competence and School Satisfaction Mediate the Relationships between Perceived Support Provided by Teachers and Classmates, and Academic Initiative?

    Science.gov (United States)

    Danielsen, Anne G.; Breivik, Kyrre; Wold, Bente

    2011-01-01

    The aim of the study was twofold: (1) to examine how psychosocial support provided by teachers and classmates related to students' self-regulated learning as expressed through self-reported academic initiative, and (2) whether academic competence and school satisfaction mediated these relationships. The data were from a nationally representative…

  5. Comparative Study between Dermo, Pelite, and Seal-In X5 Liners: Effect on Patient’s Satisfaction and Perceived Problems

    Directory of Open Access Journals (Sweden)

    Sadeeq Ali

    2014-01-01

    Full Text Available Purpose. This study aimed to compare the effect of satisfaction and perceived problems between Pelite, Dermo with shuttle lock, and Seal-In X5 liners on the transtibial amputees. Material and Methods. A total of thirty transtibial amputees (17 male, 13 female volunteered to take part in this research. Two prostheses were fabricated for each participant. Prosthetic Evaluation Questionnaire (PEQ was filled in by the participants with the three liners. Results. The statistics highlight that Dermo liner showed significantly higher score (P=0.05 in walking, walking on uneven surfaces, stairs walking, fitting, donning/doffing, sitting, suspension, and overall satisfaction with Dermo liner compared with Seal-In X5 and Pelite liners. Overall satisfaction was 34% higher with Dermo liner than Seal-In X5 liner and 28% higher than Pelite liner. Participants reported less problems with Dermo liner and significant differences (P<0.05 were recorded between the three liners in sweating, skin irritation, frustration, and pain compared with Seal-In X5 and Pelite liners. Conclusion. Participants experienced high level of satisfaction and practiced fewer problems with Dermo liner. These results showed that there is good indication to believe that Dermo liner might be a good choice for transtibial users and might help the clinicians and prosthetic practitioners in selection criteria of prosthetic liners.

  6. Impact of the role of senior dual disability coordinator on the perceived self-efficacy and job satisfaction of mental health clinicians.

    Science.gov (United States)

    Hendren, Amanda Jayne; Kendall, Melissa Bianca

    2015-01-01

    This study aimed to evaluate a new service role in mental health services, namely, the senior dual disability coordinator role (SDDC) for its impact on the perceived self-efficacy of mental health clinicians in managing clients with dual disability (mental illness and acquired brain injury and/or intellectual disability) and their job satisfaction. Mental health clinicians from a health service district in Queensland, Australia who contacted the SDDC for clinical consultation and liaison between July 2011 and July 2013 were asked to complete a questionnaire assessing perceived self-efficacy in working with clients with dual disability as well as their job satisfaction, prior to (T1) and following (T2) their contact with the SDDC. Twenty-five clinicians completed and returned pre- and post-measure questionnaires. Self-reported knowledge of dual disability, clinical skills in dual disability, service knowledge in dual disability as well as perceived self-efficacy, and job satisfaction increased significantly from T1 to T2. There were no significant differences across professional discipline or years of service. The delivery of a clinical consultation liaison service as part of the role of SDDC may assist mental health clinicians with self-efficacy and job satisfaction, regardless of the number of years they have worked in the service or their professional discipline. Mental health clinicians with improved self-efficacy for working with clients with dual disability may be more likely to consider the client suitable for services through mental health and follow-up with treatment and linking the client with other identified suitable services. Implications for Rehabilitation Dual disability (mental illness and acquired brain injury and/or intellectual disability) presents specific challenges for mental health services Specific strategies are needed to build capacity among mental health practitioners in order to meet the needs of people with dual disability and provide

  7. The roles of perceived teacher support, motivational climate, and psychological need satisfaction in students' physical education motivation.

    Science.gov (United States)

    Cox, Anne; Williams, Lavon

    2008-04-01

    Research illustrates the positive roles of perceived competence, autonomy, and mastery climate and the negative role of performance climate in student motivation in physical education. Less research has examined perceptions of relationships within this setting (i.e., perceived teacher support and relatedness) and their role in student motivation. The purpose of this study was to test the mediating roles of perceived competence, autonomy, and relatedness in the relationship between social contextual factors and motivation in physical education students (N = 508). Results from structural equation modeling showed that perceived competence, autonomy, and relatedness partially mediated the relationship between perceived teacher support and self-determined motivation and that mastery climate related directly to self-determined motivation. The results highlight the importance of perceived teacher support, mastery climate, and relatedness to motivation in physical education.

  8. On the relationship between perceived importance of ERP systems selection characteristics and satisfaction with selected ERP systems in these characteristics

    DEFF Research Database (Denmark)

    Sudzina, Frantisek; Pucihar, Andreja; Lenart, Gregor

    2011-01-01

    of the relationship between the two. The paper focuses on the correlation between importance of ERP system selection criteria and the level of satisfaction with the chosen ERP systems in these characteristics. The research hypothesis is that there exists a correlation between the two. The analysis presented......Enterprise resource planning (ERP) systems have been widely adopted not only by large but still more even by small and medium enterprises. Although there had been some research conducted in ERP systems selection criteria and ERP systems satisfaction characteristics, very little was done in research...

  9. On the relationship between perceived importance of ERP systems selection characteristics and satisfaction with selected ERP systems in these characteristics

    DEFF Research Database (Denmark)

    Sudzina, Frantisek; Pucihar, Andreja; Lenart, Gregor

    2011-01-01

    Enterprise resource planning (ERP) systems have been widely adopted not only by large but still more even by small and medium enterprises. Although there had been some research conducted in ERP systems selection criteria and ERP systems satisfaction characteristics, very little was done in research...... of the relationship between the two. The paper focuses on the correlation between importance of ERP system selection criteria and the level of satisfaction with the chosen ERP systems in these characteristics. The research hypothesis is that there exists a correlation between the two. The analysis presented...

  10. Conceptualizing Social Justice: Interviews with Principals

    Science.gov (United States)

    Wang, Fei

    2015-01-01

    Purpose: Today, as the understanding of diversity is further expanded, the meaning of social justice becomes even more complicated, if not confusing. The purpose of this paper is to explore how school principals with social justice commitment understand and perceive social justice in their leadership practices. Design/methodology/approach: A…

  11. Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style

    NARCIS (Netherlands)

    van Dolen, W.M.; Dabholkar, P.A.; de Ruyter, J.C.

    2007-01-01

    This study examines online commercial group chat from a structuration theory perspective. The findings support the influence of perceived technology attributes (control, enjoyment, reliability, speed, and ease of use) and chat group characteristics (group involvement, similarity, and receptivity) on

  12. The effects of unemployment and perceived job insecurity: a comparison of their association with psychological and somatic complaints, self-rated health and life satisfaction.

    Science.gov (United States)

    Griep, Yannick; Kinnunen, Ulla; Nätti, Jouko; De Cuyper, Nele; Mauno, Saija; Mäkikangas, Anne; De Witte, Hans

    2016-01-01

    Research has provided convincing evidence for the adverse effects of both short- and long-term unemployment, and perceived job insecurity on individuals' health and well-being. This study aims to go one critical step further by comparing the association between short- and long-term unemployment, and perceived job insecurity with a diverse set of health and well-being indicators. We compare four groups: (1) secure permanent employees (N = 2257), (2) insecure permanent employees (N = 713), (3) short-term unemployed (N = 662), and (4) long-term unemployed (N = 345) using cross-sectional data from the nationally representative Living Conditions Survey in Finland. Covariance analyses adjusted for background variables support findings from earlier studies that long-term unemployment and perceived job insecurity are detrimental: short-term unemployed and secure permanent employees experienced fewer psychological complaints and lower subjective complaints load, reported a higher self-rated health, and were more satisfied with their life compared to long-term unemployed and insecure permanent employees. Second, whereas unemployment was found to be more detrimental than insecure employment in terms of life satisfaction, insecure employment was found to be more detrimental than unemployment in terms of psychological complaints. No differences were found regarding subjective complaints load and self-rated health. Our findings suggest that (1) insecure employment relates to more psychological complaints than short-term unemployment and secure permanent employment, (2) insecure employment and long-term unemployment relate to more subjective complaints load and poorer health when compared to secure permanent employment, and (3) insecure employment relates to higher life satisfaction than both short- and long-term unemployment.

  13. Investigating Students' Perceived Satisfaction, Behavioral Intention, and Effectiveness of E-Learning: A Case Study of the Blackboard System

    Science.gov (United States)

    Liaw, S. S.

    2008-01-01

    Although the benefits of e-learning have been discussed in various previous studies; it is a critical issue of better understanding the reasons why some learners are dissatisfied with the e-learning experience. Therefore, this research investigates learners' satisfaction, behavioral intentions, and the effectiveness of the Blackboard e-learning…

  14. Life Satisfaction and Perceived Meaningfulness of Learning Experience among First-Year Traditional Graduate Social Work Students

    Science.gov (United States)

    Fakunmoju, Sunday; Donahue, Gilpatrick R.; McCoy, Shandria; Mengel, Alison S.

    2016-01-01

    Knowledge about life satisfaction and learning experience among first-year graduate students is sparse, despite its relevance to instructional decisions, academic support, and success of students. Adequate knowledge is crucial, as it may help graduate students manage personal and professional life changes associated with graduate education. Using…

  15. The Importance of Teachers' Perceived Organizational Support to Job Satisfaction: What's Empowerment Got to Do with It?

    Science.gov (United States)

    Bogler, Ronit; Nir, Adam E.

    2012-01-01

    Purpose: The paper aims to investigate the mediating effect of teacher empowerment on the relationship between teachers' perception of their school support and their intrinsic and extrinsic job satisfaction. Design/methodology/approach: Data were collected from a sample of 2,565 teachers affiliated with 153 Israeli elementary schools. A path…

  16. Self-Regulatory Processes Mediating between Career Calling and Perceived Employability and Life Satisfaction in Emerging Adults

    Science.gov (United States)

    Praskova, Anna; Creed, Peter A.; Hood, Michelle

    2015-01-01

    We tested a cross-sectional, mediation model of career calling, in which career calling was associated positively with life satisfaction and perceptions of future employability, and these relationships were explained by the self-regulatory mechanisms of work effort, career strategies, and emotional regulation. Using a sample of 664 emerging adults…

  17. A Quantitative Study of Factors Contributing to Perceived Job Satisfaction of Information Technology Professionals Working in California Community Colleges

    Science.gov (United States)

    Temple, James Christian

    2013-01-01

    Purpose: The purpose of this replication study was to understand job satisfaction factors (work, pay, supervision, people, opportunities for promotion, and job in general) as measured by the abridged Job Descriptive Index (aJDI) and the abridged Job in General (aJIG) scale for information technology (IT) professionals working in California…

  18. Acceptability, feasibility and perceived satisfaction of the use of the Atraumatic Restorative Treatment approach for people with disability.

    Science.gov (United States)

    Molina, Gustavo Fabián; Faulks, Denise; Frencken, Joannes

    2015-01-01

    Unmet caries treatment need is prevalent among people with disability, partly due to difficulties cooperating with conventional dental treatment. This study compared Atraumatic Restorative Treatment (ART) with conventional restorative treatment (CRT) in the clinic and under general anaesthesia (GA), in terms of feasibility, acceptability and respondent satisfaction in patients referred for special care dentistry. Patients referred for dental restorative care were treated using either ART or CRT approach. Acceptance, feasibility and level of satisfaction with the treatment provided were assessed. ANOVA with Bonferroni correction and Chi-square tests investigated differences in age, gender and Visual Analogue Scale satisfaction scores. A total of 66 patients (mean 13.6 ± 7.8 years) were included and 43 respondents chose ART. ART was feasible for 47 patients, with optimal placement of restorations for 79% of all patients receiving ART. CRT in the clinic was chosen by 15 respondents and was feasible for 5 (33%). Local anaesthesia was required for 4 of the 47 patients receiving ART and for 3 of the 5 patients receiving CRT in the clinic. Neither ART nor CRT could be performed in the clinic for 14 patients who were treated under GA (21%). Respondent satisfaction was higher for those receiving ART than CRT (in the clinic and under GA). It was concluded that ART is a satisfactory, feasible, acceptable and effective approach to restorative dental treatment in patients with disability who have difficulty coping with conventional treatment. More research is now required to confirm these results in a larger study population.

  19. Perceived organizational justice as a predictor of long-term sickness absence due to diagnosed mental disorders: results from the prospective longitudinal Finnish Public Sector Study.

    Science.gov (United States)

    Elovainio, Marko; Linna, Anne; Virtanen, Marianna; Oksanen, Tuula; Kivimäki, Mika; Pentti, Jaana; Vahtera, Jussi

    2013-08-01

    Organizational justice perceptions have been suggested to be associated with symptoms of mental health but the nature of the association is unknown due to reporting bias (measurement error related to response style and reversed causality). In this study, we used prospective design and long-term (>9 days) sickness absence with psychiatric diagnosis as the outcome measure. Participants were 21,221 Finnish public sector employees (the participation rate at baseline in 2000-2002 68%), who responded to repeated surveys of procedural and interactional justice in 2000-2004 along with register data on sickness absence with a diagnosis of depression or anxiety disorders (822 cases). Results from logistic regression analyses showed that a one-unit increase in self-reported and work-unit level co-worker assessed interactional justice was associated with a 25-32% lower odds of sickness absence due to anxiety disorders. These associations were robust to adjustments for a variety of potential individual-level confounders including chronic disease (adjusted OR for self-reported interactional justice 0.77, 95% CI 0.65-0.91) and were replicated using co-worker assessed justice. Only weak evidence of reversed causality was found. The results suggest that low organizational justice is a risk factor for sickness absence due to anxiety disorders.

  20. Justice under uncertainty

    NARCIS (Netherlands)

    Cettolin, E.; Riedl, A.M.

    2013-01-01

    An important element for the public support of policies is their perceived justice. At the same time most policy choices have uncertain outcomes. We report the results of a first experiment investigating just allocations of resources when some recipients are exposed to uncertainty. Although, under c

  1. The analysis of the relationship among perceived electronic service quality, total service quality and total satisfaction in Banking sector

    Directory of Open Access Journals (Sweden)

    Aydın Kayabaşı

    2013-09-01

    Full Text Available In order to competitive and survive, businesses have to understand customers’ wants and desires. Today, banks are the cornerstone of finance sector and electronic banking services are becoming increasingly important in all areas. In accordance with this importance, banks should give much attention to enhance efficiency of these services. Service quality can be measured with the help of the servperf, servqual and e-s-qual scales. The aim of the current study is to investigate the structural relationships among electronic service quality, total service quality and total satisfaction by testing a structural model. The current study utilized a survey design. The data was collected from 223 participants in Turkey using a structured questionnaire which was derived from literature. Since there was no list available, convenient sampling method was used. The data at hand was analysed using the structural equation modelling (SEM, specifically Lisrel version 8.7. When the results are investigated, it can be said that the model is statistically significant. The goodness of fit indices of the revised model indicate adequate fit. All of the hypotheses except H1 and H3 were verified. A high level positive correlation was identified between the perception of total service quality and the perception of total satisfaction. The variables responsiveness, ease of use, product portfolio and security, which are the dimensions of e-service quality, affect total service quality perception and total satisfaction perception in parallel with the literature. Responsiveness and security are the dimensions which have the highest effect on e-service quality perception. Also total service quality perception affects highly total satisfaction perception.

  2. Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry

    OpenAIRE

    Rahim A. Ganiyu

    2016-01-01

    The long-term survival and competiveness of the airline business is strongly connected to the quality of service offered by airline operators and their ability to satisfy and build long-term relationships with customers. This study investigates the relationship among service quality, customer satisfaction and loyalty in the Nigerian airline industry. The cross-sectional survey research design was chosen in order to collect the primary data, using a structured questionnaire. Convenience sampli...

  3. Acceptability, feasibility and perceived satisfaction of the use of the Atraumatic Restorative Treatment approach for people with disability

    Directory of Open Access Journals (Sweden)

    Gustavo Fabián MOLINA

    2015-01-01

    Full Text Available Unmet caries treatment need is prevalent among people with disability, partly due to difficulties cooperating with conventional dental treatment. This study compared Atraumatic Restorative Treatment (ART with conventional restorative treatment (CRT in the clinic and under general anaesthesia (GA, in terms of feasibility, acceptability and respondent satisfaction in patients referred for special care dentistry. Patients referred for dental restorative care were treated using either ART or CRT approach. Acceptance, feasibility and level of satisfaction with the treatment provided were assessed. ANOVA with Bonferroni correction and Chi-square tests investigated differences in age, gender and Visual Analogue Scale satisfaction scores. A total of 66 patients (mean 13.6 ± 7.8 years were included and 43 respondents chose ART. ART was feasible for 47 patients, with optimal placement of restorations for 79% of all patients receiving ART. CRT in the clinic was chosen by 15 respondents and was feasible for 5 (33%. Local anaesthesia was required for 4 of the 47 patients receiving ART and for 3 of the 5 patients receiving CRT in the clinic. Neither ART nor CRT could be performed in the clinic for 14 patients who were treated under GA (21%. Respondent satisfaction was higher for those receiving ART than CRT (in the clinic and under GA. It was concluded that ART is a satisfactory, feasible, acceptable and effective approach to restorative dental treatment in patients with disability who have difficulty coping with conventional treatment. More research is now required to confirm these results in a larger study population.

  4. On the relationship between justice judgments, outcomes and identity orientations among Iranian EFL learners: A structural equation model

    Directory of Open Access Journals (Sweden)

    Seyyed Ayatollah Razmjoo

    2015-06-01

    Full Text Available One problem which can be observed in the field of EFL/ESL learning is that a number of English major BA and MA students are not highly committed to their major and decide not to continue their graduate studies. Sometimes even graduate students from English majors prefer to extend their education or work in an unrelated field. This might be attributed to the extent to which they perceive evaluation procedures and outcomes as fair. Considering this, the present study investigates first the relationships between justice judgments, outcomes and identity orientations. The study, then, uses structural equation modeling in order to examine whether identity orientation has any mediating effect on the relationship between justice judgment and outcomes. Participants were74 students in Department of Foreign Languages and Linguistics, Shiraz University selected based on convenience sampling. They filled out three questionnaires on distributive and procedural justice judgments, rule compliance and outcome satisfaction, and personal and social identity orientations. The collected data was then analyzed using descriptive statistics, correlation, and structural equation modeling. Based on the obtained findings, procedural justice had significant positive correlation with rule compliance and distributive justice was significantly correlated with outcome satisfaction. The generated structural equation model also indicated that justice judgments only directly affected outcomes and identity had no mediating effect on the causal relationship between the two.

  5. A STUDY ON DETERMINATION OF THE ORGANIZATION PERCEIVED QUALITY, SATISFACTION LEVEL AND REVISIT: THE CASE STUDY OF FIFA UNDER - 20 WORLD CUP ORGANIZATION

    Directory of Open Access Journals (Sweden)

    Cemal Ersin SİLİK

    2014-07-01

    Full Text Available The main objective of the study is to determine the organization quality perception of foreign spectators who visited Turkey for FIFA (Federation Inter nationale de Football Association Under - 20 World Cup Organization in 2013. The matches are performed in seven cities (İstanbul, Bursa, Antalya, Kayseri, Gaziantep, Trabzon, Rize and the population of the study is foreign spectators in İstanbul and Bursa due to the population, number of games played and the capacity of stadiums in the cities. Perception of organization quality scale which developed by Shonk (2006 is used to collect data from the population and surveyed men (f=74, woman (26 total of 100 foreign spectators who come to Turkey to watch World Cup matches. Foreign spectators participated in research are asked to evaluate the perceived quality about access quality, accommodation quality, venue quality and contest quality and asked to evaluate s atisfaction levels of organization, intent to return and quality of sport tourism. The t test and one - way analysis of variance (ANOVA is used to determine differences between foreign spectators‟ individual characteristics with perceptions of quality of or ganization. In addition, simple correlation analysis is conducted to determine level and direction relationship between foreign spectators‟ satisfaction levels of organization, perceptions of quality of sport tourism and intent to return. According to anal ysis, there are not any significant differences with perception of quality of organization between individual characteristics (age and gender. However, there are a significant relationship between spectators‟ satisfaction levels of organization with venue quality (r=.200; p=.046 and contest quality (r=.394; p=.000. There is not any significant relationship between access quality and accommodation quality with participants‟ satisfaction levels of organization and there is not also any relationship between sport tourism quality and

  6. Show them the money? The role of pay, managerial need support, and justice in a self-determination theory model of intrinsic work motivation.

    Science.gov (United States)

    Olafsen, Anja H; Halvari, Hallgeir; Forest, Jacques; Deci, Edward L

    2015-08-01

    The link between money and motivation has been a debated topic for decades, especially in work organizations. However, field studies investigating the amount of pay in relation to employee motivation is lacking and there have been calls for empirical studies addressing compensation systems and motivation in the work domain. The purpose of this study was to examine outcomes associated with the amount of pay, and perceived distributive and procedural justice regarding pay in relation to those for perceived managerial need support. Participants were 166 bank employees who also reported on their basic psychological need satisfaction and intrinsic work motivation. SEM-analyses tested a self-determination theory (SDT) model, with satisfaction of the competence and autonomy needs as an intervening variable. The primary findings were that amount of pay and employees' perceived distributive justice regarding their pay were unrelated to employees' need satisfaction and intrinsic work motivation, but procedural justice regarding pay did affect these variables. However, managerial need support was the most important factor for promoting need satisfaction and intrinsic work motivation both directly, indirectly, and as a moderator in the model. Hence, the results of the present organizational field study support earlier laboratory experiments within the SDT framework showing that monetary rewards did not enhance intrinsic motivation. This seems to have profound implications for organizations concerned about motivating their employees.

  7. Perceived Parenting and Adolescent Cyber-Bullying: Examining the Intervening Role of Autonomy and Relatedness Need Satisfaction, Empathic Concern and Recognition of Humanness.

    Science.gov (United States)

    Fousiani, Kyriaki; Dimitropoulou, Panagiota; Michaelides, Michalis P; Van Petegem, Stijn

    Due to the progress in information technology, cyber-bullying is becoming one of the most common forms of interpersonal harm, especially among teenagers. The present study (N = 548) aimed to investigate the relation between perceived parenting style (in terms of autonomy support and psychological control) and cyber-bullying in adolescence. Thereby, the study tested for the intervening role of adolescent need satisfaction (i.e., autonomy and relatedness), empathic concern towards others, and adolescents' recognition of full humanness to cyber-bullying offenders and victims. Findings revealed both a direct and an indirect relation between parenting and cyber-bullying. More specifically, parental psychological control directly predicted cyber-bullying, whereas parental autonomy support related to less cyber-bullying indirectly, as it was associated with the satisfaction of adolescents' need for autonomy, which predicted more empathic concern towards others, which in turn differentially related to recognition of humanness to victims and bullies. The discussion focuses on the implications of the current findings.

  8. The partial mediation effect of satisfaction with social support and coping effectiveness on health-related quality of life and perceived stress long-term after heart transplantation

    Directory of Open Access Journals (Sweden)

    White-Williams C

    2014-12-01

    Full Text Available Connie White-Williams,1 Kathleen L Grady,2 Pariya Fazeli,1 Susan Myers,1 Linda Moneyham,3 Karen Meneses,3 Bruce Rybarczyk4 1University of Alabama Medical Center, Birmingham, AL, USA; 2Division of Cardiac Surgery, Department of Surgery, Feinberg School of Medicine, Northwestern University, Chicago, IL, USA; 3School of Nursing, University of Alabama at Birmingham, Birmingham, AL, USA; 4Department of Psychology, Clinical Psychology Program, Virginia Commonwealth University, Richmond, VA, USA Abstract: The purpose of this research was to examine whether satisfaction with social support and coping effectiveness mediate the relationship between stress and health-related quality of life (HRQOL 5 years after heart transplantation. Data were collected from 212 heart transplant patients (80% male, 92% white, mean age 59.9 years at four United States sites using the Heart Transplant Stressor Scale, Social Support Index, Jalowiec Coping Scale, and Quality of Life Index. Using Baron and Kenny's approach, a series of regression equations for mediation revealed that both satisfaction with social support and coping partially mediated the relationship between perceived stress and HRQOL. Understanding the relationships of social support, stress, and coping on patients' HRQOL is important for the development of interventions to provide optimal patient care. Keywords: heart transplantation, social support, coping, stress, mediation

  9. Relationship among Career Anxiety, Perceived Organization Support and Work Satisfaction of Migrant Workers%农民工职业焦虑·组织支持感与工作满意度关系研究

    Institute of Scientific and Technical Information of China (English)

    高亮; 潘登; 闫冬莹; 马洪林

    2016-01-01

    In order to discuss the relationship among career anxiety, perceived organization support and work satisfaction of migrant workers, migrant workers were randomly selected from the construction sites and private enterprises in Anhui Province. Measurement was carried out by self-rating anxiety survey, job satisfaction survey, survey of perceived organizational support. Results showed that career anxiety of migrant workers showed negative correlation with work satisfaction;perceived organization support played the partial intermediary role in the relation-ship of career anxiety and work satisfaction, and showed positive correlation with work satisfaction. Work satisfaction of migrant workers was normal, career anxiety took perceived organization support as the intermediary agent, and had negative prediction function on work satisfaction of migrant workers. The enhancement of perceived organization support and the reduction of work satisfaction level could both enhance the work satisfaction of migrant workers.%为探讨职业焦虑、组织支持感与农民工工作满意度之间的关系,并为相关研究提供参考依据,整群随机抽取安徽省建筑工地和民营企业的农民工,应用焦虑自评量表、工作满意度量表和组织支持感量表对其进行测量。结果表明:农民工职业焦虑与工作满意度呈负相关关系,组织支持感在职业焦虑与工作满意度的关系中起到部分中介作用,与工作满意度呈正相关,农民工工作满意度一般,职业焦虑以组织支持感为中介对农民工工作满意度具有负向预测作用,农民工组织支持感的提高及职业焦虑水平的降低,可以提高其工作满意度。

  10. Assessing the twinning model in the Rwandan Human Resources for Health Program: goal setting, satisfaction and perceived skill transfer.

    Science.gov (United States)

    Ndenga, Esperance; Uwizeye, Glorieuse; Thomson, Dana R; Uwitonze, Eric; Mubiligi, Joel; Hedt-Gauthier, Bethany L; Wilkes, Michael; Binagwaho, Agnes

    2016-01-28

    Because of the shortage of health professionals, particularly in specialty areas, Rwanda initiated the Human Resources for Health (HRH) Program. In this program, faculty from United States teaching institutions (USF) "twin" with Rwandan Faculty (RF) to transfer skills. This paper assesses the twinning model, exploring USF and RF goal setting, satisfaction and perceptions of the effectiveness of skill transfer within the twinning model. All USF and RF in the HRH Program from August 2012-May 2014 were invited to participate. An 85-item questionnaire for USF and 71-item questionnaire for RF were administered via Survey Monkey in April and May 2014. Associations among primary outcomes were assessed and factors related with outcomes were modeled using logistic regression. Most RF and USF reported setting goals with their twin (89% and 71%, respectively). Half of RF (52%) reported effective skill transfer compared to 10% of USF. Only 38% of RF and 28% of USF reported being very satisfied with the twinning model. There was significant overlap in the three operational outcomes. For RF, the following factors were associated with outcomes: for effective skill transfer, being able to communicate in a common language and working at a nursing site outside of Kigali; and for satisfaction, 7+ years of professional experience and being part of a male RF-female USF twin pair. For USF, the following factors were associated with outcomes: for setting goals, prior teaching experience; and for satisfaction, experience in low resource settings for one month or less and feeling that HRH promotes a culture of respect. Twinning is the cornerstone of the HRH Program in Rwanda. These findings helped the HRH team identify key areas to improve the twinning experience including better recruitment and orientation of USF and RF, consideration of additional factors during the twinning process, provide language training support, facilitate joint twin activities and cross-cultural training and

  11. Values and religiosity as predictors of engagement in social justice.

    Science.gov (United States)

    Torres-Harding, Susan R; Carollo, Olivia; Schamberger, Antú; Clifton-Soderstrom, Karl

    2013-01-01

    Some researchers have suggested that values, including religious values and motivations, might facilitate social justice work. Individuals might view social justice work as an expression of religious beliefs, values, and practices, or as an expression of their personal morals and values. The current study examined the role of religious variables and secular values to predict attitudes, intentions to engage in social justice, perceived norms around social justice, and perceived ability to engage in social justice within a culturally and religiously diverse student population. Implications of the study results for social justice education are presented and discussed.

  12. Organizational justice and health; review of evidence.

    Science.gov (United States)

    Elovainio, Marko; Heponiemi, Tarja; Sinervo, Timo; Magnavita, Nicola

    2010-01-01

    Organizational justice is a construct defining the quality of social interaction at work. Organizational justice can be divided into three categories: procedural justice (fairness of the decision-making procedures), distributive justice (fairness of outcomes) and relational justice (equity and fairness in the interpersonal treatment of employees by their supervisors). Organizational justice is related to employees' health and well-being. Low perceived justice has been shown to be associated with experienced stress reactions and related physiological and behavioral reactions, such as inflammation, sleeping problems, cardiovascular regulation and cognitive impairments, and with a high rate of work absenteeism. This paper is a review of the literature on organizational justice and its impact on workers' health.

  13. Students' perceptions of being graded as a group in the college classroom: relations among students' age, employment, and perceived group satisfaction.

    Science.gov (United States)

    Barfield, Rufus L

    2002-12-01

    This investigation compared and measured for different age groups of students, hours of employment, and previous grading experiences of one student cohort in relation to their perceived overall satisfaction with being graded as a group. A cohort of 230 students from a large southern metropolitan university enrolled in sections of two undergraduate classes. Group Interaction and Decision Making and Conflict Management, participated. Analysis indicated that (a) older students (28-47 years) were more likely to be dissatisfied with a group grade experience than middle (23-27 years) and younger (18-22 years) students. (b) Older students working part time were significantly more dissatisfied with the overall group experience than the younger part-time working students. (c) Older part-time working students were significantly more dissatisfied with the overall experience of working and being graded as a group than the middle part-time and middle full-time working students. Differences were noted between the older and younger students, which supported older students' overall dissatisfaction with their experience of being graded as a group. Common complaints by older students were that younger students were immature, irresponsible, lacked "real-life" experience, and had misplaced priorities. Common complaints by younger students were that older students were too serious and rigid. It is recommended that this work be extended to include other comparison groups, graduate students, and other disciplines.

  14. Justice Globalism

    NARCIS (Netherlands)

    Wilson, Erin; Steger, Manfred; Siracusa, Joseph; Battersby, Paul

    2014-01-01

    The pursuit of a global order founded on universal rules extends beyond economics into the normative spheres of law, politics and justice. Justice globalists claim universal principles applicable to all societies irrespective of religion or ideology. This view privileges human rights, democracy and

  15. Justice sociale

    OpenAIRE

    Jacquemain, Marc

    2007-01-01

    At first glance "social justice" cannot be considered as a "new word of power" since all powers have been reluctant to apply social justice. But if it is used to organize the "evaporation" of the reflexion on equality, then it can take a clearly conservative tone

  16. Justice Globalism

    NARCIS (Netherlands)

    Wilson, Erin; Steger, Manfred; Siracusa, Joseph; Battersby, Paul

    2014-01-01

    The pursuit of a global order founded on universal rules extends beyond economics into the normative spheres of law, politics and justice. Justice globalists claim universal principles applicable to all societies irrespective of religion or ideology. This view privileges human rights, democracy and

  17. Organizational Justice

    Science.gov (United States)

    Burns, Travis

    2013-01-01

    Helping principals understand the importance of organizational justice is the first step in enhancing learning outcomes for all learners, regardless of their social class, race, abilities, sex, or gender. In schools, organizational justice may be defined as teachers' perceptions of fairness, respect, and equity that relate to their interactions…

  18. Identifying Contextual Factors of Employee Satisfaction of Performance Management at a Thai State Enterprise

    Directory of Open Access Journals (Sweden)

    Molraudee Saratun

    2013-10-01

    Full Text Available Although there has been an increase in Performance Management (PM literature over the years arguing that PM perceptions are likely to be a function of PM process components and contextual factors, the actual relationship between the contextual factors and employee satisfaction of PM remains little explored. Extending previous research, this study examines relationships between contextual factors and employees’ PM satisfaction. Derived from the literature, these contextual factors are motivation and empowerment of employees, role conflict, role ambiguity, perceived or- ganisational support, procedural justice and distributive justice. Seven directional hypotheses are tested accordingly through a series of regression analyses. This article finds that these contextual factors, with the exception of role conflict, are directly predictive of enhanced employees’ PM satis- faction at the Thai state enterprise.

  19. A Multiple Source Approach to Organisational Justice: The Role of the Organisation, Supervisors, Coworkers, and Customers

    Directory of Open Access Journals (Sweden)

    Agustin Molina

    2015-07-01

    Full Text Available The vast research on organisational justice has focused on the organisation and the supervisor. This study aims to further this line of research by integrating two trends within organisational justice research: the overall approach to justice perceptions and the multifoci perspective of justice judgments. Specifically, this study aims to explore the effects of two additional sources of justice, coworker-focused justice and customer-focused justice, on relevant employees’ outcomes—burnout, turnover intentions, job satisfaction, and workplace deviance— while controlling the effect of organisation-focused justice and supervisor-focused justice. Given the increased importance attributed to coworkers and customers, we expect coworker-focused justice and customer-focused justice to explain incremental variance in the measured outcomes, above and beyond the effects of organisation-focused justice and supervisor-focused justice. Participants will be university students from Austria and Germany employed by service organisations. Data analysis will be conducted using structural equation modeling.

  20. Organizational Justice and Commitment in Interscholastic Sports

    Science.gov (United States)

    Whisenant, Warren

    2005-01-01

    The purpose of this study was to determine the effect of three organizational justice dimensions on the commitment of high school student athletes (N = 480) to continue playing a referent sport. The athletes were asked to complete an instrument designed to assess their perceived levels of justice displayed by their coaches in three justice…

  1. Mentoring and Organizational Justice: An Empirical Investigation.

    Science.gov (United States)

    Scandura, Terri A.

    1997-01-01

    Usable responses from 197 of 300 Australian managers indicated those who had mentors perceived more organizational justice than those who had not. Career, psychosocial, and role modeling functions of mentoring were significantly and positively related to perceptions of distributive and procedural justice. (SK)

  2. A study on the relationship between the organizational justice and turnover intension of newly-employed nurses of grade Ⅲ-A general hospitals :as intermediary with job satisfaction%三级甲等医院新入职护士组织公平、工作满意度和离职意向相关性研究

    Institute of Scientific and Technical Information of China (English)

    涂丽娟; 孔令磷; 张平

    2013-01-01

    Objective:To explore the relationship among organizational justice,job satisfaction and turnover intension of newly-employed nurses of grade Ⅲ-A general hospitals.Methods:350 newly-employed nurses were selected and Organizational Justice Questionnaire,Minnesota Satisfaction Questionnaire and Turnover Intension Questionnaire were used to conduct a survey and the data were analyzed.Results:The average scores of each dimention of organizational justice of the newly-employed nurses were (8.61 ± 3.33) ponits and the total scores were (25.82 ± 9.36) points ; the average scores of each dimention of job satisfaction of the newly-employed nurses were (46.68 ± 13.5) points and the total scores were (104.40 ± 34.41) points; the total scores of turnover intension were (9.34 ± 7.32) points.There was significantly positive correlation between organizational justice and job satisfaction (P < 0.05) ; the organizational justice and job satisfaction were negatively correlated with turnover intension (P < 0.01) ;regression analysis showed that two variables to the prediction coefficients of turnover intention were-0.127 and-0.490 (P < 0.05,P < 0.01).Conclusion:The organizational justice,job satisfaction and turnover intention of the newly-employed nurses is closely related to.The organizational justice and job satisfaction in high level is conducive to reducing turnover intension of newly-employed nurses and the organizational justice affects turnover intention through job satisfaction.%目的:调查三级甲等医院新入职护士组织公平、工作满意度和离职意向状况并分析三者相关性.方法:抽取三级甲等医院350名新入职护士,采用组织公平量表(OJQ)、明尼苏达满意度问卷短式量表(MSQ)和离职意向问卷对其进行调查分析.结果:三级甲等医院新入职护士组织公平各维度均分为(8.61±3.33)分,总分(25.82±9.36)分;工作满意度各维度均分为(46.68±13.53)分,总分(104.40±34.41)

  3. 基于期望视角的感知服务质量与顾客满意度区别研究%Based on Expectation Research the Differences between Perceived Service Quality and Customer Satisfaction

    Institute of Scientific and Technical Information of China (English)

    徐娴英; 马钦海

    2012-01-01

    Start with expectation, comparing the differences between perceived service quality and customer satisfaction from customer's perspective. First, making clear the definition of expectations, and referring to Kano model to divide expectations groups, we got three groups: core attributes expectation, important attributes expectation and additive attributes expectation. Choosing restaurant industry as the research background, we compared the differences between perceived service quality and customer satisfaction under expectation. We got that core attributes expectation, important attributes expectation has the more influence to perceived service quality, and additive attributes expectation was the biggest impacting factor to customer satisfaction. At last, the management meanings of customer expectation, service quality and customer satisfaction are given.%从期望出发,比较顾客视角的感知服务质量与满意度的区别。首先对期望概念进行明确界定,借鉴卡诺模型分类方法划分期望类别,基于重要性维度得到期望的三个类别:核心属性期望、重要属性期望和附加属性期望。以餐饮行业为实证研究背景,比较期望视角下的顾客满意度和感知服务质量的区别。发现核心属性期望、重要属性期望对顾客的服务质量评价影响更大,而附加属性期望对顾客的满意度评价影响更大。最后,给出企业对顾客期望、服务质量与顾客满意度的管理意义。

  4. The Study on the Subjective Life Satisfaction That the Elderly Perceives in Long-term Care Facility and on the Influence Factors

    OpenAIRE

    Cho, Chu- yong; Jung, Yun-Tae

    2014-01-01

    The objectives of this study are to evaluate influences of environmental factors in elderly long-term care facility on life satisfaction of the elderly who live in the facility; to derive major determinants that affect level of life satisfaction; and thus to provide fundamental information for use in improving life satisfaction of the elderly in currently operating long-term care facilities as well as newly constructed elderly long-term care facilities. This study targeted at 252 of the elder...

  5. Pay Satisfaction and Work Meaningfulness as Factors of IT Professionals’ Turnover Intentions: an Investigation in the Romanian Context

    Directory of Open Access Journals (Sweden)

    Sebastian URIESI

    2016-12-01

    Full Text Available IT employees constitute an important category of workforce, hence their retaining is of great importance. Consequently, there is a great need of understanding the factors that predispose these professionals to turnover, in order to provide companies with solutions that would diminish the turnover rates among their IT staff. The purpose of the paper is to discuss the role of certain specific factors of turnover among these professionals, and to present a research on this topic in the Romanian context. The empirical study focused on two types of factors that might influence turnover intentions in a sample of Romanian IT professionals: financial (pay satisfaction and organizational justice and self-concept related (work meaningfulness and work role fit. The results confirm our hypothesis and reveal two parallel lines of influence on Romanian IT employees’ turnover intentions. First, they show that pay satisfaction exerts a significant influence on employees’ intentions to leave the organization. Pay satisfaction is, in its turn, affected by two facets of perceived organizational justice, namely distributive and procedural justice, and partially mediates the effect of these variables on turnover intentions. The other line of results shows that turnover intentions are also influenced by employees’ work meaningfulness, and that the latter depends on their perceived work role fit, or the match between their self-concept and the work tasks that they have to perform in their current job. Finally, meaningfulness was found to fully mediate the influence of work role fit on turnover intentions.

  6. The relationship between doctors’ compensation justice and professional satisfaction in a grade A tertiary comprehensive hospital in shanghai%上海市某三级综合性医院医师薪酬公平感与职业满意度的关系研究

    Institute of Scientific and Technical Information of China (English)

    罗莉; 秦玮; 李洋

    2015-01-01

    Objective:To analyze the relationship between doctors’ compensation justice and professional satisfaction in a grade A tertiary comprehensive hospital in Shanghai. Methods:A stratified random sampling method was used. Four strata were formed based on doctors’ professional titles. Compensation justice and professional satisfaction data were collected by a questionnaire including basic information,compensation justice scale and professional satisfaction scores. The compensation justice scale was improved based on Niehoff&Moorman’s(1993) Distributive Justice Scale. STATA 12.0 was used for data analysis including descriptive analysis,correlation analysis and regression analysis. Results:Each item of the scale scored about three on the average. Professional satisfaction and compensation justice showed correlation. Positive correlation existed between professional satisfaction and the item“responsibility and stress”,as well as satisfaction and the item“comparison with colleague at the same position”. Conclusion:It is suggested that this grade A tertiary comprehensive hospital balance responsibility and stress and pay attention to the justice among different departments in order to promote professional satisfaction.%目的:研究探讨上海市某三级综合性医院医师薪酬公平感与职业满意度的关系。方法:采取按职称分层随机抽样方法选择样本,使用由基本信息、薪酬公平感量表、职业满意度评分三部分构成的问卷,调查该院医师薪酬公平感与职业满意度等数据。其中薪酬公平感量表部分使用改良的Niehoff&Moorman(1993)的分配公平量表。数据分析工具为STATA 12.0,分析方法包括描述性分析、相关性分析和回归分析。结果:薪酬公平感量表各条目平均得分在3分左右,职业满意度与薪酬公平感具有相关性。“从您工作所负责任和压力来说,所得薪酬是公平的”与“和承担相同工作及职务

  7. Individualistic and social motives for justice judgments.

    Science.gov (United States)

    van Prooijen, Jan-Willem

    2013-09-01

    Justice judgments are subjective by nature, and are influenced substantially by motivational processes. In the present contribution, two motives underlying justice judgments are examined: individualistic motives to evaluate solutions to social problems that benefit the self in material or immaterial ways as fair versus social motives to conceptualize justice in terms of the well-being of others, such as a desire for equality, adherence to in-group norms, and a concern for the collective interest. A review of relevant research reveals evidence for both motivations when people make evaluations of justice. Moreover, which motive is most dominant in the justice judgment process depends on perceptual salience: whereas individualistic motives are activated when a perceiver's own needs and goals are perceptually salient, social motives are activated when others' needs and goals are perceptually salient. It is concluded that both individualistic and social motives contribute in predictable ways to justice judgments.

  8. Perceived Gender Equality in Managerial Positions in Organizations

    Directory of Open Access Journals (Sweden)

    Tominc Polona

    2017-05-01

    Full Text Available Background and Purpose: This research aims to achieve two main objectives: to investigate differences between male and female managers regarding the perceived gender equality in organizations and to analyze the gender differences in relationships among the perceived gender equality, the perceived satisfaction with employment position and career, the perceived satisfaction with work, and the perceived work-family conflict.

  9. 临床医生组织公平感与组织公民行为研究%The Study of Clinical Doctors’ Perceived Organizational Justice and Organizational Citizenship Behavior

    Institute of Scientific and Technical Information of China (English)

    许艳贞; 卢慧勤; 胡正路; 吴潇潇; 刘志梅

    2013-01-01

    Using the convenience sampling method to conduct a questionnaire survey about clinical doctors which shows that the scores of the perceived organizational justice and organizational citizenship behavior are not high and there is a positive correlation between them. It’s suggested to prompt the doctors to produce more organizational citizenship behavior by strengthening the cultural construction,adjusting the salary system and incentive mechanism,improving communication mechanism and so on.%  采用便利抽样的方法对深圳某公立医院的临床医生进行问卷调查,结果显示该医院临床医生的组织公平感与组织公民行为的得分并不高,且组织公平感与组织公民行为之间呈正相关。建议医院管理者通过加强文化建设、调整薪酬制度及激励机制、完善沟通机制等措施来促使医生产生更多的组织公民行为。

  10. Evaluation of the Successfulness of A Green Program through Customer Perceived Quality, Brand Image, and Customer Satisfaction: A Case Study at Surabaya Plaza Hotel

    Directory of Open Access Journals (Sweden)

    Marsella Yeanette Hatane

    2012-01-01

    Full Text Available Every company try to build the brand image of their businesses by doing a green program as one of their strategies. This research aims to see the impacts of the implementation of a green program at Surabaya Plaza Hotel, Surabaya. 230 hotel customers were randomly chosen as the respondents. Through descriptive and Structural Equation Modelling (SEM analysis, can be seen that technical quality brings insignificant negative impacts towards customer satisfaction. Meanwhile, functional quality and brand image bring a significant positive impact toward customer satisfaction. Besides that, technical quality and functional quality bring a significant positive effect indirectly toward customer satisfaction through brand image as mediating.

  11. Survey of a community-based infusion program for Australian patients with rheumatoid arthritis requiring treatment with tocilizumab: patient characteristics and drivers of patient satisfaction and patient-perceived benefits and concerns

    Directory of Open Access Journals (Sweden)

    Voight L

    2012-04-01

    Full Text Available Louisa VoightCoast Joint Care, Maroochydore, Queensland, AustraliaBackground: Tocilizumab is an effective therapy for patients with moderate to severe rheumatoid arthritis that is administered by infusion over one hour every 4 weeks. The community-based infusion (ACTiv program was introduced to Australia in August 2010 to provide accessible and convenient treatment for patients with rheumatoid arthritis who require tocilizumab. The primary objectives of this study were to determine the characteristics of patients in the ACTiv program, patient satisfaction, and patient-perceived benefits and concerns with the ACTiv program, and drivers of patient satisfaction and patient-perceived benefits and concerns.Methods: A voluntary self-administered survey was given to all 608 patients in the ACTiv program between January 27, 2011 and March 31, 2011.Results: A total of 351 surveys were returned completed, giving a response rate of 58% (351/608. Most patients in the ACTiv program were women aged 40–64 years, with a mean disease duration of 13.7 years and moderate disability, who had been in the ACTiv program for ≥5 months. Most patients (88%, 302/342 were either very satisfied or satisfied with the ACTiv program and believed that they were very unlikely or somewhat unlikely to switch from the ACTiv program (64%, 214/335. The most important benefit was the reassurance of receiving treatment from a trained nurse in a professional medical environment (33%, 102/309. The most important concern was the fear of side effects (48%, 134/280. The main drivers of patient satisfaction and patient-perceived benefits and concerns of patients were health profile, previous medication experience, and length of treatment time in the program.Conclusion: The ACTiv program is used by patients of various ages, family life situations, and locations. Patient satisfaction with the program is high, which enables patients to benefit from long-term use of tocilizumab

  12. Bienestar psicológico, apoyo organizacional percibido y satisfacción laboral en funcionarios penitenciarios de Chile Psychologica well-being, perceived organizational support and job satisfaction amongst Chilean prison employeses

    Directory of Open Access Journals (Sweden)

    C. Bravo-Yáñez

    2011-02-01

    Full Text Available La presente investigación tiene por objetivo identificar la relación entre la Satisfacción Laboral, Bienestar Psicológico y Apoyo Organizacional Percibido en funcionarios penitenciarios. Se evaluó a 190 funcionarios que trabajan en el Centro de Cumplimiento Penitenciario y Centro Penitenciario Concesionado, mediante el Cuestionario de Satisfacción Laboral S10/12¹, Escala de Bienestar Psicológico² y Escala de Apoyo Organizacional Percibido³. Los principales resultados evidencian una relación positiva y significativa entre la satisfacción laboral, el bienestar psicológico y apoyo organizacional percibido, por lo que aquellas personas que se encuentran satisfechas con su trabajo tienden a sentirse bien psicológicamente y percibir apoyo por parte de sus organizaciones. Además no se encontraron diferencias significativas entre funcionarios de ambos establecimientos penales, respecto a las variables de estudio. Con relación a antecedentes sociodemográficos, se encuentran diferencias por sexo en cuanto a la satisfacción laboral y bienestar psicológico, no así diferencias por planta.This research aims to identify the relationship between job satisfaction, psychological well-being and Perceived Organizational Support amongst prison officials. 190 officials working in one state prison and one privately-run prison were evaluated using the Job Satisfaction Questionnaire¹, Psychological Well-being Scale² and Scale of Perceived Organizational Support³. The main results show a significant positive correlation between job satisfaction, psychological well-being and perceived organizational support, so that those who are satisfied with their jobs tend to feel better psychologically and perceive that they receive support from their organizations. Furthermore the study variables showed no significant differences between officials at both prisons. As regards socio-demographic figures, gender differences were found in terms of job satisfaction

  13. Effects of leadership characteristics on pediatric registered nurses' job satisfaction.

    Science.gov (United States)

    Roberts-Turner, Reneé; Hinds, Pamela S; Nelson, John; Pryor, Juanda; Robinson, Nellie C; Wang, Jichuan

    2014-01-01

    Job satisfaction levels among registered nurses (RNs) influence RN recruitment, retention, turnover, and patient outcomes. Researchers examining the relationship between characteristics of nursing leadership and RN job satisfaction have treated RNs as a monolithic group with little research on the satisfaction of hospital-based pediatric RNs. This study assessed the relationship of transformational and transactional nursing leadership characteristics and RN job satisfaction reported by pediatric RNs. This single site study included 935 hospital-based pediatric RNs who completed validated survey items regarding nursing leadership and job satisfaction. A structural equation model (SEM) was applied to assess how autonomy (transformational leadership) and distributive justice (transactional leadership) influence RN job satisfaction, and how RN socio-demographic characteristics influence job satisfaction via autonomy and distributive justice. Findings revealed that both autonomy and distributive justice had significant positive effects on RN job satisfaction but the largest source of influence was autonomy.

  14. Family and Community Perceptions of Quality in Juvenile Justice Programs

    Science.gov (United States)

    Selber, Katherine; Streeter, Calvin

    2004-01-01

    The conceptualization and empirical assessment of service quality in juvenile justice remains limited. There are few reports on programmatic attempts to assess satisfaction in juvenile justice programs or attempts to include what constitutes quality of service from multiple customer perspectives. This article describes a potential model, the Gap…

  15. Taiwanese employees' justice perceptions of co-workers' punitive events.

    Science.gov (United States)

    Chi, Shu-Cheng; Lo, Hsin-Hsin

    2003-02-01

    The authors examined justice perceptions of Taiwanese employees in response to co-workers' punitive events (punishment by a superior). They developed a hypothesis based on Chinese indigenous wu-lun principles and the concept of empathy. Results of the study showed that perceived vertical (between superior and subordinate) and horizontal (between subordinates) relationships jointly affected justice perceptions. Respondents who perceived low (negative) leader-member exchange with the superior and high (positive) liking of the punished person showed the lowest justice perceptions. In conclusion, the authors note that comparative analysis of organizational justice is a promising direction for future research.

  16. Empirical Studies of Relationships among Perceived Service Quality,Customer Satisfaction and Customer Loyalty%感知服务质量与顾客满意和顾客忠诚关系的实证研究

    Institute of Scientific and Technical Information of China (English)

    董健

    2012-01-01

    In practice,Chinese service industry has witnessed the rapid growth,but with low marketing level,and many management personnel do not have the proper understanding about marketing and service management.In theory,the relationships among perceived service quality,customer satisfaction and customer loyalty have been discussed a lot,with no final conclusion determined.Based on empirical studies,the customer satisfaction influences all factors of the perceived service quality(rather than vice versa),which denies the traditional relationship that perceived service quality exerts the impact on the customer satisfaction.There is only one factor,reliability factor,that exerts the influence on the customer loyalty,which points out what the company should concentrate on for gaining loyal customers.The relationship between customer satisfaction and customer loyalty proves not to be linear.The hypothesis of their relationship is not accepted in the structural equation.%在实践中,中国服务业发展迅速,但营销水平有待提高,很多管理人员对营销以及服务管理的理解有限。在理论中,对感知服务质量各个维度、顾客满意和顾客忠诚之间的关系讨论很多,尚无定论。实证研究发现,是顾客满意正向影响感知服务质量各个因子,而不是相反,说明基于交易的顾客满意会影响对服务进行长期综合评价的感知服务质量。只有忠诚度一个因子影响顾客忠诚,因此企业在培养忠诚顾客上应该有所侧重。顾客满意和顾客忠诚的关系被验证并非线性关系,在线性方程模型中未能验证成功。

  17. The impact of nurses' perceived organizational support and job satisfaction on their turnover intention%护士组织支持感、工作满意度对离职倾向的影响分析

    Institute of Scientific and Technical Information of China (English)

    赵瑾; 冯晨秋; 赵菁

    2015-01-01

    目的:探讨护士组织支持感、工作满意度对离职倾向的影响,并建立三者的关系模型。方法:应用护士组织支持感问卷、卡劳斯克/米勒满意度量表和离职倾向量表对某三级甲等综合医院592名注册护士进行调查,应用SPSS 17.0和AMOS17.0统计软件对结果进行分析。结果:护士组织支持感平均得分为(3.23±0.76)分,工作满意度的平均得分为(3.06±0.56)分,离职倾向的平均得分为(12.87±3.77)分。护士组织支持感与工作满意度呈显著正相关,与离职倾向呈显著负相关,工作满意度与离职倾向呈显著负相关;工作满意度在护士组织支持感对离职倾向的影响中起部分中介作用,中介效应为-0.224,占总效应的43.6%。结论:管理者应创造良好的组织支持系统,通过提高工作满意度降低护士离职倾向。%Objective: To investigate the impact of nurses' perceived organizational support and job satisfaction on their turnover intention, and to establish a model of this relationship. Methods: Totally 592 nurses from a 3-A grade hospital were investigated with Survey of Nurse Perceived Organizational Support (SNPOS), McCloskey/Mueller Satisfaction Scale (MMSS) and Turnover Intention Scale. The data were analyzed by SPSS 17.0 and AMOS 17.0. Results: The mean scores of SNPOS, MMSS, Turnover Intention Scale were 3.23±0.76, 3.06±0.56, and 12.87±3.77, respectively. Perceived organizational support had positive correlation with job satisfaction and negative correlation with turnover intention. The job satisfaction had negative correlation with turnover intention. The job satisfaction mediated between nurse perceived organizational support and turnover intention, with the mediation effect of -0.224, and explained 43.6% of the total effects. Conclusion: Nursing administrators should provide favorable organizational support to nurses in order to enhance their job satisfaction and decrease

  18. Patient satisfaction constructs.

    Science.gov (United States)

    Rahman, Muhammad Sabbir; Osmangani, Aahad M

    2015-01-01

    The purpose of this paper is to examine the five-factor structure of patients' satisfaction constructs toward private healthcare service providers. This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current Bangladeshi patients. Exploratory factor analysis was employed to extract the underlying constructs. Five underlying dimensions that play a significant role in structuring the satisfaction perceived by Bangladeshi private healthcare patients are identified in this study. Practical implications - The main contribution of this study is identifying the dimensions of satisfaction perceived by Bangladeshi patients regarding private healthcare service providers. Healthcare managers adopt the five identified underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction.

  19. Family income and young adolescents' perceived social position: Associations with self-esteem and life satisfaction in the UK Millennium Cohort Study

    NARCIS (Netherlands)

    R. Bannink (Rienke); A. Pearce (Anna); S. Hope (Steven)

    2016-01-01

    textabstractBackground Self-esteem and life satisfaction are important aspects of positive mental health in young people, and both are socially distributed. However, the majority of evidence is based on socioeconomic characteristics of the family. As children enter adolescence and gain independence,

  20. The Relationship of Perceived Organizational Support, Job Satisfaction, and Years of Online Teaching Experience to Work Engagement among Online Undergraduate Adjunct Faculty Members

    Science.gov (United States)

    Zone, Emma J.

    2013-01-01

    The rapid growth of online higher education has necessitated increased employment of adjunct faculty. Correlational analyses were implemented to determine whether a relationship exists between adjunct undergraduate faculty's perceptions of organizational support, overall job satisfaction, and online teaching experience, and their work engagement.…

  1. Understanding buyers' loyalty to a C2C platform : The roles of social capital, satisfaction and perceived effectiveness of E-commerce institutional mechanisms

    NARCIS (Netherlands)

    Huang, Q.; Chen, X.Y.; Ou, Carol; Davison, R.M.; Hua, Z.S.

    2017-01-01

    Drawing upon social capital theory, this study aims to investigate how different dimensions of social capital affect online buyers' satisfaction and ultimately boost their loyalty to a Consumer-to-Consumer (C2C) platform. Specifically, we propose that three dimensions of social capital (i.e., cognit

  2. Satisfaction of health-care providers with electronic health records and perceived barriers to its implementation in the United Arab Emirates.

    Science.gov (United States)

    Bani-Issa, Wegdan; Al Yateem, Nabeel; Al Makhzoomy, Ibtihal Khalaf; Ibrahim, Ali

    2016-08-01

    The integration of electronic health records (EHRs) has shown promise in improving health-care quality. In the United Arab Emirates, EHRs have been recently adopted to improve the quality and safety of patient care. A cross-sectional survey of 680 health-care providers (HCPs) was conducted to assess the satisfaction of HCPs in the United Arab Emirates with EHRs' impact on access/viewing, documentation and medication administration and to explore the barriers encountered in their use. Data were collected over 6 months from April to September 2014. High overall satisfaction with EHRs was reported by HCPs, suggesting their acceptance. Physicians reported the greatest overall satisfaction with EHRs, although nurses showed significantly higher satisfaction with the impact on medication administration compared with other HCPs. The most significant barriers reported by nurses were lack of belief in the value of EHRs for patients and lack of adequate computer skills. Given the large investment in technology, additional research is necessary to promote the full utilization of EHRs. Nurses need to be aware of the value of EHRs for patient care and be involved in all stages of EHR implementations to maximize its meaningful use for better clinical outcomes.

  3. A Descriptive Study of Perceived Impact of Gender on Employment Status, Type of Work, Industry Relationships, Working Environment & Job Satisfaction in Livestock Industry Magazines.

    Science.gov (United States)

    Jeffers, Dennis W.

    A two-part study examined the employment status, distribution, job satisfaction, and promotion opportunities of women working for livestock industry magazines. Livestock publications were chosen for this research because they are typical of industry-related magazines and are traditionally dominated by males. The mastheads of 59 magazines were…

  4. Learner Satisfaction in Online Learning: An Analysis of the Perceived Impact of Learner-Social Media and Learner-Instructor Interaction

    Science.gov (United States)

    Andersen, Jeffery C.

    2013-01-01

    The purpose of this study was to determine the relationships between general course satisfaction, learner-instructor interaction, and the learner-social media interaction scores of participants. This study used an online survey with 60 questions to gather the participants' demographic data, learner-instructor interaction data, learner-social…

  5. Understanding buyers' loyalty to a C2C platform : The roles of social capital, satisfaction and perceived effectiveness of E-commerce institutional mechanisms

    NARCIS (Netherlands)

    Huang, Q.; Chen, X.Y.; Ou, Carol; Davison, R.M.; Hua, Z.S.

    Drawing upon social capital theory, this study aims to investigate how different dimensions of social capital affect online buyers' satisfaction and ultimately boost their loyalty to a Consumer-to-Consumer (C2C) platform. Specifically, we propose that three dimensions of social capital (i.e.,

  6. Beyond Technology, an Analysis of the Perceived Impact of Transformational Leadership and Contingent Rewards as Extrinsic Motivation on Virtual Team Member Satisfaction and Leadership Effectiveness: A Quantitative Study

    Science.gov (United States)

    Mawanda, Haruna Juko

    2012-01-01

    The primary purpose of this nonexperimental, correlational, and descriptive quantitative study research was to gain an empirical understanding of the effects of transformational leadership and contingent reward as extrinsic motivation on employee satisfaction with leadership and leadership effectiveness in virtual team workplace environments.…

  7. Associations between state regulations, training length, perceived quality and job satisfaction among certified nursing assistants: cross-sectional secondary data analysis.

    Science.gov (United States)

    Han, Kihye; Trinkoff, Alison M; Storr, Carla L; Lerner, Nancy; Johantgen, Meg; Gartrell, Kyungsook

    2014-08-01

    In the U.S., there are federal requirements on how much training and annual continuing education a certified nursing assistant must complete in order to be certified. The requirements are designed to enable them to provide competent and quality care to nursing home residents. Many states also require additional training and continuing education hours as improved nursing home quality indicators have been found to be related to increased training. This study investigated the associations among state level regulations, initial training quality and focus, and job satisfaction in certified nursing assistants. Cross-sectional secondary data analysis. This study used the National Nursing Home Survey and National Nursing Assistant Survey as well as data on state regulations of certified nursing assistant training. 2897 certified nursing assistants in 580 nursing homes who were currently working at a nursing home facility, who represented 680,846 certified nursing assistants in US. State regulations were related to initial training and job satisfaction among certified nursing assistants using chi square tests and binomial logistic regression models. Analyses were conducted using SAS-callable SUDAAN to correct for complex sampling design effects in the National Nursing Home Survey and National Nursing Assistant Survey. Models were adjusted for personal and facility characteristics. Certified nursing assistants reporting high quality training were more likely to work in states requiring additional initial training hours (p=0.02) and were more satisfied with their jobs (OR=1.51, 95% CI=1.09-2.09) than those with low quality training. In addition, those with more training focused on work life skills were 91% more satisfied (OR=1.91, 95% CI=1.41-2.58) whereas no relationship was found between training focused on basic care skills and job satisfaction (OR=1.36, 95% CI=0.99-1.84). Certified nursing assistants with additional initial training were more likely to report that their

  8. Psychopolitical Literacy for Wellness and Justice

    Science.gov (United States)

    Prilleltensky, Isaac; Fox, Dennis R.

    2007-01-01

    Wellness and justice have attracted recent attention in psychology. Both within our discipline and within society at large, more needs to be done to elucidate the link between the two while taking into account the role of power and context. We suggest that wellness is achieved by the balanced and synergistic satisfaction of personal, relational,…

  9. Employee and customer satisfaction in healthcare.

    Science.gov (United States)

    Jackson, Todd; Wood, Ben D

    2010-01-01

    There were multiple factors identified in a literature review that have a relationship to customer satisfaction, customer loyalty, employee satisfaction, and links between employee and customer satisfaction. Some of the factors identified were communication, wait times, perceived value, trust, dissatisfaction with management, changes in the workplace, vision,and fun at work. Managers must identify these topics to ensure customer satisfaction, customer loyalty,and employee satisfaction which will ultimately have a positive impact on their organizations.

  10. The Influence of Organizational Commitment, Job Commitment and Job Satisfaction on Professionalism Perceived by Radiotechnologists Working in the Department of Radiation Oncology

    Energy Technology Data Exchange (ETDEWEB)

    Gim, Yang Soo; Lee, Sun Young; Lee, Joon Seong; Gwak, Geun Tak; Park, Ju Gyeong; Lee, Seung Hoon; Hwang, Ho In; Cha, Seok Yong [Dept. of Radiation Oncology, Chunbuk National University Hospital, Jeonju (Korea, Republic of)

    2012-09-15

    The study is to check the specialty of radiotherapists working in the department of radiation oncology and find job satisfaction, organizational commitment and job commitment having an effect on professional parts. After making analysis of the mutual relation, it is to provide radiotechnologists with making progress in the future. From March 2 to March 30, we had carried out a survey with email. It is possible to have 272 questionnaires answered in the survey. We make use of SPSS 13.0 for Windows to analyze the data collected for study. Frequency and a percentage are meant to show general characteristics, and t-test and ANOVA to do the difference between general properties and professionalism. Pearson's correlation coefficient also is meant to do the correlation of professionalism, organizational job commitment and job satisfaction, and multiple regression analysis to do the factor for a relevant variable to affect professionalism. There are subdivisions in the professionalism informing us of the self-regulation 17.74{+-}2.32/3.55{+-}46, a sense of calling 17.58{+-}2.63/3.52{+-}53, reference of the professional 17.14{+-}2.39/3.43{+-}48, service to the public 15.97{+-}2.48/3.19{+-}50, and autonomy 15.68{+-}2.28/3.14{+-}46. Grand mean turns out to be 83.89{+-}7.63(Summation of items)/ 3.37{+-}0.49(Numbers of items). When it comes to a statistical relation between general characteristics and professionalism, the statistics have it that these come within age (P<.001), period of employment (P<.001), education status (P<.05), a monthly income (P<.001), radiotherapists who get a special license (P<.001), the position (P<.001), and an opportunity for developing (P<.001). As a result of organizational commitment, job commitment, and job satisfaction, grand mean in organizational commitment proves to be 81.10{+-}8.15/3.34{+-}34. There are subvisions showing affective commitment 28.64{+-}4.61/3.58, continuance commitment 27.54{+-}4.22/3.44{+-}53, and normative commitment

  11. Fostering self-endorsed motivation to change in patients with an eating disorder: the role of perceived autonomy support and psychological need satisfaction

    OpenAIRE

    Deeder, Jolene; Vansteenkiste, Maarten; Soenens, Bart; Verstuyf, J; Boone, Liesbet; Smets, J

    2014-01-01

    Objective: Although several studies have established the beneficial effects of self-endorsed forms of motivation for lasting therapeutic change, the way patients with an eating disorder can be encouraged to volitionally pursue change has received less attention. On the basis of Self-Determination Theory, this longitudinal study addressed the role of an autonomy-supportive environment and psychological need satisfaction in fostering self-endorsed motivation for change and subsequent weight gai...

  12. Evaluation of the Successfulness of A Green Program through Customer Perceived Quality, Brand Image, and Customer Satisfaction: A Case Study at Surabaya Plaza Hotel

    OpenAIRE

    Marsella Yeanette Hatane; Adinda Yosari; Felicia Christiana Hendautomo

    2012-01-01

    Every company try to build the brand image of their businesses by doing a green program as one of their strategies. This research aims to see the impacts of the implementation of a green program at Surabaya Plaza Hotel, Surabaya. 230 hotel customers were randomly chosen as the respondents. Through descriptive and Structural Equation Modelling (SEM) analysis, can be seen that technical quality brings insignificant negative impacts towards customer satisfaction. Meanwhile, functional quality an...

  13. Relationship between perceived organizational politics, organizational trust, human resource management practices and turnover intention among Nigerian nurses

    Directory of Open Access Journals (Sweden)

    Ramatu Abdulkareem Abubakar

    2014-09-01

    Full Text Available Prior research has indicated that employee turnover is detrimental to both individuals and organisations. Because a turnover intention in the workplace is detrimental, several factors have been suggested to better understand the reasons why employees may decide to leave their organisations. Some of the organizational-related factors that have been considered by previous research include perceived organizational justice, job satisfaction, perceived psychological contract breach, and perceived organizational support, among others. Despite these empirical studies, literatures indicate that less attention has been paid to the influence of perceived organisational politics, organizational trust, and perceived human resource practices management (HRM practices on employee turnover. Hence, the present study fills in the gap by examining the relationship between perceived organisational politics, organizational trust, perceived human resource management practices and employee turnover among Registered Nurses in Nigerian public hospitals using multiple regression analysis technique. One hundred and seventy five Registered Nurses participated in the study. Result indicated that perceived organisational politics was significantly and positively related to turnover intentions. The result also showed that both organizational trust and perceived human resource practices were significantly and negatively related to turnover intentions. Theoretical and practical implications of the results are discussed.

  14. The perceived fairness of performance evaluations

    NARCIS (Netherlands)

    F.G.H. Hartmann (Frank)

    2012-01-01

    textabstractWhen it comes to procedural justice, Management Accounting and Human Resources functions have to get closer to create systems of performance evaluation that are perceived as fair – and that also take uncertainty into consideration.

  15. 融洽关系对顾客虚拟价值创造、顾客满意的影响研究%Effects of Rapport on Customer Perceived Value and Customer Satisfaction

    Institute of Scientific and Technical Information of China (English)

    张明立; 刘文华; 王伟

    2014-01-01

    创造和交换虚拟价值已成为广义虚拟经济时代的重要特征,顾客与企业间融洽关系的建立是创造顾客虚拟价值的主要来源。基于此,论文应用服务主导逻辑和关系营销理论,构建融洽关系对顾客感知价值(虚拟价值和使用价值)和顾客满意的影响模型。以北京某品牌汽车4S店为背景展开实证研究。结果表明,融洽关系中的两个维度,即愉悦互动和人际联系既对顾客感知享乐价值(虚拟价值)有着直接显著正向影响;又可通过顾客感知享乐价值对顾客满意产生间接影响。%The generalized virtual economy is characterized by the creation and exchanging of customer perceived virtual value, and rapport between customers and firms is viewed as the main measure to create customer virtual value. Based on the service-dominant logic and relationship marketing theory, the paper develops a model of the different dimensions of rapport affecting customer perceived value (virtual value and economic value) and customer satisfaction. A questionnaire survey was carried out in a 4S shop of a ma-jor automobile manufacturer located in Beijing. Empirical results confirm that:Both enjoyable interaction and personal connection of rapport not only has direct, positive effects on customer perceived hedonic value (virtual value), but also exerts an indirect effect on customer satisfaction through customer perceived virtual hedonic value.

  16. Perceived green qualities were associated with neighborhood satisfaction, physical activity, and general health : Results from a cross-sectional study in suburban and rural Scania, southern Sweden

    NARCIS (Netherlands)

    de Jong, Kim; Albin, Maria; Skarback, Erik; Grahn, Patrik; Bjork, Jonas

    2012-01-01

    In this study using cross-sectional survey data from suburban and rural Scania, Sweden (N=24,847), we assessed how the recently validated index score of area-aggregated perceived green neighborhood qualities (Scania Green Score; SGS), and the five distinct qualities within this index were associated

  17. Body Image Satisfaction among Blacks

    Science.gov (United States)

    Gustat, Jeanette; Carton, Thomas W.; Shahien, Amir A.; Andersen, Lori

    2017-01-01

    Satisfaction with body image is a factor related to health outcomes. The purpose of this study is to examine the relationship between body image satisfaction and body size perception in an urban, Black community sample in New Orleans, Louisiana. Only 42.2% of respondents were satisfied with their body image and 44.1% correctly perceived their body…

  18. Body Image Satisfaction among Blacks

    Science.gov (United States)

    Gustat, Jeanette; Carton, Thomas W.; Shahien, Amir A.; Andersen, Lori

    2017-01-01

    Satisfaction with body image is a factor related to health outcomes. The purpose of this study is to examine the relationship between body image satisfaction and body size perception in an urban, Black community sample in New Orleans, Louisiana. Only 42.2% of respondents were satisfied with their body image and 44.1% correctly perceived their body…

  19. Mathematics education for social justice

    Science.gov (United States)

    Suhendra

    2016-02-01

    Mathematics often perceived as a difficult subject with many students failing to understand why they learn mathematics. This situation has been further aggravated by the teaching and learning processes used, which is mechanistic without considering students' needs. The learning of mathematics tends to be just a compulsory subject, in which all students have to attend its classes. Social justice framework facilitates individuals or groups as a whole and provides equitable approaches to achieving equitable outcomes by recognising disadvantage. Applying social justice principles in educational context is related to how the teachers treat their students, dictates that all students the right to equal treatment regardless of their background and completed with applying social justice issues integrated with the content of the subject in order to internalise the principles of social justice simultaneously the concepts of the subject. The study examined the usefulness of implementing the social justice framework as a means of improving the quality of mathematics teaching in Indonesia involved four teacher-participants and their mathematics classes. The study used action research as the research methodology in which the teachers implemented and evaluated their use of social justice framework in their teaching. The data were collected using multiple research methods while analysis and interpretation of the data were carried out throughout the study. The findings of the study indicated that there were a number of challengesrelated to the implementation of the social justice framework. The findings also indicated that, the teachers were provided with a comprehensive guide that they could draw on to make decisions about how they could improve their lessons. The interactions among students and between the teachers and the students improved, they became more involved in teaching and learning process. Using social justice framework helped the teachers to make mathematics more

  20. Reflections in the Classroom: Perspectives on Teaching for Social Justice from Secondary Social Studies Educators

    Science.gov (United States)

    Samuels, Gregory L., Jr.

    2014-01-01

    The purpose of this study was to describe and explain the perspectives of five secondary social studies educators who identified with teaching for social justice. The following research questions guided the study: How do educators who identify with social justice perceive teaching for social justice?; In what ways do educators who identify with…

  1. Tax amnesties, justice perceptions, and filing behavior: a simulation study

    OpenAIRE

    Rechberger, Silvia; HARTNER, MARTINA; Kirchler, Erich; Hämmerle, Franziska

    2010-01-01

    A simulation study demonstrates the influence of perceived justice of a tax amnesty on subsequent tax compliance. In addition, it investigates how the amnesty is perceived to serve the punishment objectives retribution (i.e., giving offenders what they “deserve”) and value restoration (i.e., restoring the values violated by tax evasion). Hierarchical regression analysis revealed the expected positive influence of justice on subsequent tax compliance. However, when the influence of punishment ...

  2. A Mediator Role of Perceived Organizational Support in Workplace Deviance Behaviors, Organizational Citizenship and Job Satisfaction Relations: A Survey Conducted With Artificial Neural Network

    Directory of Open Access Journals (Sweden)

    Kursad Zorlu

    2014-07-01

    Full Text Available The aim of the research is to estimate the effect of workplace deviance behavior on organizational citizenship and job satisfaction and to put forward the mediator role of the organizational support perception in possible relations. The information based on hypothetical and literature are provided in the research principally and then the research part including the questionnaire applied to the employees of Kirsehir Municipality is presented. The validity and reliability tests have been performed successfully and the artificial neural network method has been used as the analysis method. In parallel with the averages and correlation values of the variables in the analysis the Artificial Neural Networks have been modelled by determining the inputs and outputs. In accordance with the findings obtained the workplace deviance behavior has a negative impact on the organizational citizenship and job satisfaction and the organizational support perception can take the mediator role as a relative for eliminating the abovementioned effect. When the artificial neural networks’ being used as the analysis method and the difficulties in measuring the workplace deviance behavior are taken into consideration it can be stated that the findings obtained have at a certain level of originality in terms of management discipline.

  3. A Mediator Role of Perceived Organizational Support in Workplace Deviance Behaviors, Organizational Citizenship and Job Satisfaction Relations: A Survey Conducted With Artificial Neural Network

    Directory of Open Access Journals (Sweden)

    Kürşad Zorlu

    2016-01-01

    Full Text Available The aim of the research is to estimate the effect of workplace deviance behavior on organizational citizenship and job satisfaction and to put forward the mediator role of the organizational support perception in possible relations. The information based on hypothetical and literature are provided in the research principally and then the research part including the questionnaire applied to the employees of Kirsehir Municipality is presented. The validity and reliability tests have been performed successfully and the artificial neural network method has been used as the analysis method. In parallel with the averages and correlation values of the variables in the analysis the Artificial Neural Networks have been modelled by determining the inputs and outputs. In accordance with the findings obtained the workplace deviance behavior has a negative impact on the organizational citizenship and job satisfaction and the organizational support perception can take the mediator role as a relative for eliminating the abovementioned effect. When the artificial neural networks’ being used as the analysis method and the difficulties in measuring the workplace deviance behavior are taken into consideration it can be stated that the findings obtained have at a certain level of originality in terms of management discipline.

  4. The role of satisfaction with social support in perceived burden and stress of parents of six-month-old infants with a congenital anomaly: Actor and partner effects.

    Science.gov (United States)

    Fonseca, Ana; Nazaré, Bárbara; Canavarro, Maria Cristina

    2014-06-01

    This exploratory study examined the role of satisfaction with support from family and friends on the burden and stress of parents of infants with a congenital anomaly (CA). The effects of social support were examined within the couple (actor and partner effects). A total of 36 couples whose six-month-old infant has a CA participated in this study. The parents completed questionnaires regarding satisfaction with support, burden (Impact on Family Scale - Revised), and parenting stress (Parenting Stress Index). The results showed that fathers directly benefited from the support they received from friends in reducing their burden, while mothers only indirectly benefited from it through the father's adjustment. The pattern was different for stress: mothers directly benefited from the support they received from their family in reducing their stress levels, while fathers benefited both directly from the support they received from friends and indirectly from the support that their partners received from family. These results highlight that (1) the different support needs of mothers and fathers (due to their different roles during transition to parenthood) and (2) the diffusion of benefits of social support within the couple should be taken into account when developing strategies to promote support to families of six-month-old infants with a CA.

  5. GMOs and Global Justice

    DEFF Research Database (Denmark)

    Toft, Kristian Høyer

    2012-01-01

    claims to justice. This article investigates how GMOs might generate claims to global justice and what type of justice is involved. The paper argues that the debate on GMOs and global justice can be categorized into three views, i.e., the cosmopolitan, the pluralist, and the sceptic. The cosmopolitan...... on the premise that global cooperation on GMO production provides the relevant basis for assessing the use of GMOs by the standard of global distributive justice....

  6. Job autonomy and job satisfaction: new evidence

    OpenAIRE

    Taylor, J.; Bradley, S.; A N Nguyen

    2003-01-01

    This paper investigates the impact of perceived job autonomy on job satisfaction. We use the fifth sweep of the National Educational Longitudinal Study (1988-2000), which contains personally reported job satisfaction data for a sample of individuals eight years after the end of compulsory education. After controlling for a wide range of personal and job-related variables, perceived job autonomy is found to be a highly significant determinant of five separate domains of job satisfaction (pay, ...

  7. Promoting employee wellbeing: the relevance of work characteristics and organizational justice.

    Science.gov (United States)

    Lawson, Katrina J; Noblet, Andrew J; Rodwell, John J

    2009-09-01

    Research focusing on the relationship between organizational justice and health suggests that perceptions of fairness can make significant contributions to employee wellbeing. However, studies examining the justice-health relationship are only just emerging and there are several areas where further research is required, in particular, the uniqueness of the contributions made by justice and the extent to which the health effects can be explained by linear, non-linear and/or interaction models. The primary aim of the current study was to determine the main, curvilinear and interaction effects of work characteristics and organizational justice perceptions on employee wellbeing (as measured by psychological health and job satisfaction). Work characteristics were measured using the demand-control-support (DCS) model (Karasek and Theorell, 1990) and Colquitt's (2001) four justice dimensions (distributive, procedural, interpersonal and informational) assessed organizational justice (Colquitt, 2001). Hierarchical regression analyses found that in relation to psychological health, perceptions of justice added little to the explanatory power of the DCS model. In contrast, organizational justice did account for unique variance in job satisfaction, the second measure of employee wellbeing. The results supported linear relationships between the psychosocial working conditions and the outcome measures. A significant two-way interaction effect (control x support at work) was found for the psychological health outcome and the procedural justice by distributive justice interaction was significant for the job satisfaction outcome. Notably, the findings indicate that in addition to traditional job stressors, health promotion strategies should also address organizational justice.

  8. Perceived Organizational Support and Organizational Commitment---Based on the Research of Career Growth and Organizational Justice%组织支持感与组织承诺--基于职业成长与组织公平的研究

    Institute of Scientific and Technical Information of China (English)

    周霞; 曹桂玲

    2016-01-01

    本文以25个省份400名员工为样本,从员工感知角度评价组织支持对组织承诺的影响,并引入职业成长和组织公平作为中介变量和调节变量构建研究模型。实证结果表明:组织支持感直接对组织承诺产生显著正向影响;职业成长在组织支持感与组织承诺之间起到部分中介作用。深入研究显示,组织公平在组织支持感与职业成长及组织支持感与组织承诺之间均发挥调节效应,且在组织支持感与职业成长之间的调节效应更显著。研究结论对提高组织支持有效性、促进员工职业成长、维持员工内心公平有重要意义。%With samples from 400 employees of 25 provinces , this paper evaluates the impact that organizational support has on or-ganizational commitment from the perspective of employees’ perception and brings in career growth as mediating variable , organizational jus-tice as moderating variable to build a theoretical research model . The empirical results show that:perceived organizational support applies positive influence on organizational commitment directly;moreover , career growth has partial mediating effect between perceived organiza-tional support and organizational commitment . Further research shows that organizational justice plays a moderating role on the relationship between perceived organizational support and career growth , perceived organizational support and organizational commitment . And the moderating effect on the relationship between perceived organizational support and career growth is more significant . The conclusion has im-portant practical significance to improve the effectiveness of organizational support , promote employees’ professional growth and maintain employee inner justice .

  9. Tax amnesties, justice perceptions, and filing behavior: a simulation study.

    Science.gov (United States)

    Rechberger, Silvia; Hartner, Martina; Kirchler, Erich; Hämmerle, Franziska

    2010-04-01

    A simulation study demonstrates the influence of perceived justice of a tax amnesty on subsequent tax compliance. In addition, it investigates how the amnesty is perceived to serve the punishment objectives retribution (i.e., giving offenders what they "deserve") and value restoration (i.e., restoring the values violated by tax evasion). Hierarchical regression analysis revealed the expected positive influence of justice on subsequent tax compliance. However, when the influence of punishment objectives was controlled for, the influence of justice disappeared, while retribution and value restoration showed positive effects on post-amnesty tax compliance.

  10. Inteligencia emocional percibida y satisfacción laboral en contextos hospitalarios: Un estudio exploratorio con profesionales de enfermería Perceived emotional intelligence and job satisfaction among nurse proffesionals

    Directory of Open Access Journals (Sweden)

    M. Pilar Berrios Martos

    2006-11-01

    Full Text Available La investigación reciente aporta resultados según los cuales la Inteligencia Emocional (IE es una de las variables individuales que predicen el rendimiento en el trabajo y, aunque todavía los estudios con rigor científico realizados en ambientes laborales son escasos, es uno de los criterios que se tienen en cuenta en los procesos de selección de personal. Así que, este concepto está adquiriendo cada vez más protagonismo en el panorama de la investigación psicológica actual. El presente estudio tiene como principales objetivos: por un lado, comprobar si existe alguna relación entre la Inteligencia Emocional Percibida (IEP y la Satisfacción Laboral (SL y, por otro, analizar si la IEP tiene capacidad para predecir la SL en profesionales de enfermería. Para ello, se ha trabajado con una muestra de 180 enfermeras de un hospital público de la ciudad de Jaén. Las variables objeto de estudio fueron evaluadas a través de los autoinformes de los sujetos. Para medir la IEP se ha utilizado el Trait Meta-Mood Scale (TMMS de Salovey, Mayer, Goldman, Turvey y Palfai (1995, y la SL ha sido evaluada a través de la Overall Job Satisfaction (OJS de Warr, Cook y Wall (1979. Los resultados ponen de manifiesto que existe una relación positiva entre uno de los factores de la IEP (Reparación Emocional y dos de las dimensiones de la SL (Satisfacción intrínseca y Satisfacción general. Por otra parte, los análisis de regresión jerárquica indican que la IEP explica parte de la varianza de la SL que no es explicada por variables como la edad, sexo, años de antigüedad, elección de destino y turno de trabajo. Estos hallazgos sugieren que para explicar la satisfacción en el trabajo de los profesionales de enfermería hay que tener en cuenta, entre otros, tanto factores cognitivos como factores emocionales.The present work has two main aims: on one hand, we wanted to test whether there is any relationship between Perceived Emotional Intelligence

  11. Organizational uncertainty and stress among teachers in Hong Kong: work characteristics and organizational justice.

    Science.gov (United States)

    Hassard, Juliet; Teoh, Kevin; Cox, Tom

    2016-03-30

    A growing literature now exists examining the relationship between organizational justice and employees' experience of stress. Despite the growth in this field of enquiry, there remain continued gaps in knowledge. In particular, the contribution of perceptions of justice to employees' stress within an organizational context of uncertainty and change, and in relation to the new and emerging concept of procedural-voice justice. The aim of the current study was to examine the main, interaction and additive effects of work characteristics and organizational justice perceptions to employees' experience of stress (as measured by their feelings of helplessness and perceived coping) during an acknowledged period of organizational uncertainty. Questionnaires were distributed among teachers in seven public primary schools in Hong Kong that were under threat of closure (n= 212). Work characteristics were measured using the demand-control-support model. Hierarchical regression analyses observed perceptions of job demands and procedural-voice justice to predict both teachers' feelings of helplessness and perceived coping ability. Furthermore, teacher's perceived coping was predicted by job control and a significant interaction between procedural-voice justice and distributive justice. The addition of organizational justice variables did account for unique variance, but only in relation to the measure of perceived coping. The study concludes that in addition to 'traditional' work characteristics, health promotion strategies should also address perceptions of organizational justice during times of organizational uncertainty; and, in particular, the value and importance of enhancing employee's perceived 'voice' in influencing and shaping justice-related decisions.

  12. Spanish version of Colquitt's Organizational Justice Scale.

    Science.gov (United States)

    Díaz-Gracia, Liliana; Barbaranelli, Claudio; Moreno-Jiménez, Bernardo

    2014-01-01

    Organizational justice (OJ) is an important predictor of different work attitudes and behaviors. Colquitt's Organizational Justice Scale (COJS) was designed to assess employees' perceptions of fairness. This scale has four dimensions: distributive, procedural, informational, and interpersonal justice. The objective of this study is to validate it in a Spanish sample. The scale was administered to 460 Spanish employees from the service sector. 40.4% were men and 59.6% women. The Confirmatory Factor Analysis (CFA) supported the four dimensions structure for Spanish version of COJS. This model showed a better fit to data that the others models tested. Cronbach's alpha obtained for subscales ranged between .88 and .95. Correlations of the Spanish version of COJS with measures of incivility and job satisfaction were statistically significant and had a moderate to high magnitude, indicating a reasonable degree of construct validity. The Spanish version of COJS has adequate psychometric properties and may be of value in assessing OJ in Spanish setting.

  13. Crippling Sexual Justice

    DEFF Research Database (Denmark)

    Stormhøj, Christel

    2015-01-01

    . The article develops a normative and analytical framework, encompassing the multiple structural conditions, the virtues of citizens, and the emotional dimension of belonging, which enable or hamper justice. It integrates theories of democratic citizenship, belonging, and social justice, and provides...

  14. Justice and medical ethics.

    Science.gov (United States)

    Gillon, R

    1985-07-20

    Justice, in the sense of fair adjudication between conflicting claims, is held to be relevant to a wide range of issues in medical ethics. Several differing concepts of justice are briefly described, including Aristotle's formal principle of justice, libertarian theories, utilitarian theories, Marxist theories, the theory of John Rawls, and the view--held, for example, by W.D. Ross--that justice is essentially a matter of reward for individual merit.

  15. Event justice perceptions and employees' reactions: perceptions of social entity justice as a moderator.

    Science.gov (United States)

    Choi, Jaepil

    2008-05-01

    Building on 2 paradigms in organizational justice research and on fairness heuristic theory, the author argues that employees' perceptions about the fairness of social entities (their supervisor and their organization) moderate the relationship between their perceptions about the fairness of specific events and their reactions. A survey of 265 supervisor-employee pairs in 4 companies was conducted to test this argument. Hierarchical linear modeling analyses showed that when employees perceived their organization to be generally fair, this perception moderated the relationship between the perceived justice of a particular event and their reactions to the organization (organizational commitment and organization-directed citizenship behavior). In addition, employees' perceptions of the fairness of their supervisor were found to moderate the relationship between the perceived justice of a particular event and their supervisor-directed responses (trust in managers and supervisor-directed citizenship behavior) and their organization-directed responses. The results suggest that employee attitudes and behavior can be better understood when both event justice perceptions and social entity justice perceptions are considered together. PsycINFO Database Record (c) 2008 APA, all rights reserved.

  16. Algılanan Örgütsel Desteğin Duygusal Bağlılıkla İlişkisinde İş Tatmininin Aracılık Rolü: Kamu Sektöründe Bir Araştırma - The Mediating Role of Job Satisfaction on the Relationship Between Perceived Organizational Support and Affective Commitment: A Research in the Public Sector

    Directory of Open Access Journals (Sweden)

    Alptekin SÖKMEN

    2016-06-01

    Full Text Available Employee’s perception of organizational support is related to general beliefs concerning the extend to which organization values their contribution or cares about their well-being. Perceived organizational support is strongly associated with affective commitment which is one of the dimensions of organizational commitment. In particular, the role of job satisfaction of employees in this relationship are found quite a few in the literature. Some researchers thought it would be a mediating role on the relationship between perceived organizational support and affective commitment. Consequently, the mediating role of job satisfaction on the relationship between perceived organizational support and affective commitment were examined in a largescale public institution. The relationships between the variables were measured using structural equation modeling (SEM with the data which is obtained from 844 employees. According to the findings of SEM, perceived organizational support have a significant and positive impact on employee’s affective commitment and job satisfaction. Job satisfaction have a significant and positive impact on affective commitment. It was also determined that perceived organizational support have impact on affective commitment through the partially mediating role of job satisfaction.

  17. Juvenile Justice in Milwaukee

    Science.gov (United States)

    Williams, Gary L.; Greer, Lanetta

    2010-01-01

    Historically, there have been several attempts made to address issues surrounding juvenile delinquency. The Wisconsin Legislature outlines the objectives of the juvenile justice system in the Juvenile Justice Code in s. 939.01, ?to promote a juvenile justice system capable of dealing with the problem of juvenile delinquency, a system which will…

  18. Models of distributive justice.

    Science.gov (United States)

    Wolff, Jonathan

    2007-01-01

    Philosophical disagreement about justice rages over at least two questions. The most immediate is a substantial question, concerning the conditions under which particular distributive arrangements can be said to be just or unjust. The second, deeper, question concerns the nature of justice itself. What is justice? Here we can distinguish three views. First, justice as mutual advantage sees justice as essentially a matter of the outcome of a bargain. There are times when two parties can both be better off by making some sort of agreement. Justice, on this view, concerns the distribution of the benefits and burdens of the agreement. Second, justice as reciprocity takes a different approach, looking not at bargaining but at the idea of a fair return or just price, attempting to capture the idea of justice as equal exchange. Finally justice as impartiality sees justice as 'taking the other person's point of view' asking 'how would you like it if it happened to you?' Each model has significantly different consequences for the question of when issues of justice arise and how they should be settled. It is interesting to consider whether any of these models of justice could regulate behaviour between non-human animals.

  19. A Field Study of Participant Reactions to a Developmental Assessment Centre: Testing an organisational justice model

    Directory of Open Access Journals (Sweden)

    Michael M Harris

    2008-06-01

    Full Text Available Although assessment centres are being increasingly employed for developmental purposes, there has been a dearth of research regarding them. We investigated an organisational justice theory model suggested by Cohen-Charash and Spector (2001 in this relatively novel context. The model included antecedents (e.g., perceived validity, organisational justice perceptions (i.e., distributive justice and procedural justice, and one outcome (i.e., feedback utility perceptions. Most of our hypotheses were supported, suggesting much evidence for this model. The predicted effect for perceived fakability was not supported. Contrary to our hypothesis, distributive justice perceptions were at least as important as procedural justice perceptions in predicting feedback utility perceptions. A direct test of the effect of context on organisational justice theory is recommended.

  20. Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance.

    Science.gov (United States)

    Konovsky, M A; Cropanzano, R

    1991-10-01

    Although management of drug testing programs is becoming a critical organizational issue, no systematic conceptual framework has been applied to the study of employee reactions to drug testing. In this study an organizational justice framework was used to explain and predict the relationships among two types of justice (procedural justice and outcome fairness) employee attitudes (job satisfaction, commitment, and management trust), and behavior (turnover intentions and performance). Survey data from 195 employees in a pathology laboratory indicated that justice predicts employee attitudes and performance. Specifically, procedural justice, but not outcome fairness, predicted all 5 criterion variables. These results demonstrate the importance of procedural justice perceptions for predicting employee reactions to drug testing programs.

  1. Patient satisfaction

    Directory of Open Access Journals (Sweden)

    Bhanu Prakash

    2010-01-01

    Full Text Available Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care. Patient satisfaction is thus a proxy but a very effective indicator to measure the success of doctors and hospitals. This article discusses as to how to ensure patient satisfaction in dermatological practice.

  2. Job satisfaction

    OpenAIRE

    Podroužková, Lucie

    2013-01-01

    Bachelor thesis deals with job satisfaction. It is often given to a context with the attitude to work which is very much connected to job satisfaction. Thesis summarises all the pieces of information about job satisfacion, factors that affect it negatively and positively, interconnection of work satisfaction and work motivation, work behaviour and performance of workers, relationship of a man and work and at last general job satisfaction and its individual aspects. In the thesis I shortly pay...

  3. The Relationship between Organizational Justice and Turnover Intention: A Survey on Hospital Nurses

    Directory of Open Access Journals (Sweden)

    Mobin Sokhanvar

    2016-04-01

    Full Text Available Introduction: High organizational justice and its factors are associated with reduced turnover intention. Therefore, in this study, we aimed to examine the relationship between organizational justice and turnover intention among hospital nurses. Materials and Methods: This descriptive, analytical study was conducted on 135 nurses working in Labafi Nejad Hospital in Tehran, Iran, 2015. The data were collected using Beugre's (1998 questionnaire of organizational justice questionnaire. To analyze the data, Pearson’s correlation and ANOVA tests were performed using SPSS, version 20. Results: Mean organizational justice and turnover intention scores were 68.85±7.67 and 47.8±12.47, respectively. Among the different types of organizational justice, the highest mean score was pertinent to interactional justice (75.24±16.68. A significant inverse correlation was observed between turnover intention and organizational justice (r=-0.36, interactional justice (r=-0.38, and procedural justice (r=-0.36, while no association was noted between turnover intention and systemic and distributive types of justice. Furthermore, there was no link between demographic variables, organizational justice, and turnover intention. Conclusion: Considering the prominent role of organizational justice in personnel’s intention to leave their job, and given high costs of recruiting and training new staff, managers should pay especial attention to promoting justice and employees’ satisfaction and enhancing stability in their organizations by reinforcing positive attitudes in the employees.

  4. Predictors of labor satisfaction an subjective well-being of Health professionals

    Directory of Open Access Journals (Sweden)

    Laura Paris

    2015-08-01

    Full Text Available The aim of this study was to analyze the predictors of job satisfaction and subjective well-being in health professionals. We worked with a sample of 99 nurses and 97 doctors from Rosario city (Argentina. The subjects completed a questionnaire of personal data, two scales developed for this study (Care Stressors, and Coping with Care Stress, Job Satisfaction Scale (Shouksmith, 1990, and Subjective Well-being Inventory (Nacpal & Shell, 1992. Number of weekly working hours, problem-solving coping, satisfaction with life, and some dimensions of well-being (such as correspondence between expectations and achievements, the adequate mental management, and emotional support of family group, emerged as the strongest predictors of work satisfaction. Differences in function of the profession showed that, the best predictors, among physicians, are family and organizational support, and coherence between expectations and achievements (regarding salaries and promotion opportunities. In contrast, among nurses, only highlighted the use of cooperative coping as an explanatory variable. In relation to subjective well-being, the results showed that the best predictors are the following: having children, working more hours per week, perceiving organizational justice, using problem-solving coping, and being satisfied with their development of skills and capacities. The only difference in function of the profession shows that nurses respond to stressors using emotional distance and recreational leisure more often than doctors do.

  5. 大学生的压力知觉、情绪智力、心理弹性对生活满意度的影响%The Influence of Perceived Stress,Emotional Intelligence and Resilience on Life Satisfaction of College Students

    Institute of Scientific and Technical Information of China (English)

    谢阳熙; 范小庆

    2014-01-01

    Objective To investigate the relationship of life satisfaction with emotional intelligence ,resilience and perceived stress in college students .Methods A total of 485 normal college students were tested with Perceived Stress Scale ,Emotional Intelligence Ques-tionnaire(WLEIS-C),Resilience Scale for Adults and Satisfaction With Life Scale .Results ①There was negative correlation between perceived stress and emotional intelligence ,resilience and life satisfaction(r=-0.60-0.50,-0.40;P<0.01).And there was positive cor-relation between emotional intelligence ,resilience and life satisfaction(r=0.33,0.38;P<0.01).②Perceived stress could not only pre-dict life satisfaction directly ,but also by the mediating role of emotional intelligence and resilience indirectly .Conclusion Emotional in-telligence and resilience partially mediated the relationship between perceived stress and life satisfaction .%目的:探讨大学生的压力知觉、情绪智力、心理弹性对生活满意度的关系和作用机制。方法采用压力知觉量表、情绪智力量表、成人心理弹性量表和生活满意度量表对485名大学生进行施测。结果①大学生压力知觉与情绪智力、心理弹性、生活满意度均呈显著负相关(r=-0.60,-0.50,-0.40;P<0.01);情绪智力、心理弹性与生活满意度呈显著正相关(r=0.33,0.38;P<0.01);②压力知觉不仅可以直接预测生活满意度,还可以通过情绪智力、心理弹性起间接预测作用。结论情绪智力、心理弹性分别在压力知觉与主观幸福感之间起部分中介作用。压力知觉→情绪智力→心理弹性→生活满意度的路径也显著。

  6. Perceived Values,Satisfaction and Continuance:An Empirical Examination of Users of 3G Services%感知价值、满意度与继续使用意向——基于3G用户的实证研究

    Institute of Scientific and Technical Information of China (English)

    吴晓波; 周浩军; 胡敏; 李俊

    2012-01-01

    本文考察感知价值、满意度对继续使用意向的作用机理。基于以往研究,本文首先提出了3G用户继续使用意向概念模型与假设,然后对假设进行了实证检验。研究结果表明感知价值和满意度对继续使用意向具有重要作用。满意度是继续使用意向最强的预测因子。感知有用性和感知使用成本不仅直接作用于继续使用意向,也通过满意度间接作用于继续使用意向。感知易用性和感知形象提升直接作用于继续使用意向,满意度不起中介作用。%The revenue of telecommunication operators from 3G services is largely determined by users' intention to continue using 3G services.To enhance the continuance intention of 3G users,we need to know determinants of users' continuance intention.Synthesizing theories from the theory of reasoned action(TRA),the technology acceptance model(TAM) and the expectation-confirmation theory (ECT),we built and tested a theoretical model of determinants of users' continuance intention.The perceived values were composed of perceived usefulness,perceived ease of use,perceived image and perceived cost.We hypothesized that four dimensions of perceived values not only had direct effects but also had indirect direct effect via satisfaction on users' continuance intention. The data was collected from 3G users through questionnaires in China.The measurement scales were developed from relevant scales in extant literature to ensure content validity.The measurement scales were pretested and refined to ensure high convergent validity and discriminant validity before large scale surveys.We used structural equation modeling to analyze the data and test the hypotheses. The results suggest that users' continuance intention is determined by satisfaction and perceived values.Perceived usefulness and perceived cost has not only direct but also indirect effects via satisfaction on continuance intention.Perceived ease of use and perceived

  7. Relationship between Teachers' Job Satisfaction and Students' Academic Performance

    Science.gov (United States)

    Iqbal, Asif; Aziz, Fakhra; Farooqi, Tahir Khan; Ali, Shabbir

    2016-01-01

    Problem Statement: An extensive literature on Job satisfaction has shown, teachers who are satisfied with their jobs perform better. Along with various indicators of teachers' job satisfaction, variables such as organizational justice (Nojani, Arjmandnia, Afrooz, & Rajabi, 2012), organizational culture (Hosseinkhanzadeh, Hosseinkhanzadeh,…

  8. Effects of organizational justice on depressive symptoms and sickness absence: a longitudinal perspective.

    Science.gov (United States)

    Ybema, Jan F; van den Bos, Kees

    2010-05-01

    A longitudinal three-wave study among a large representative sample of 1519 employees of various companies in The Netherlands examined how organizational justice (as measured by distributive and procedural justice) was related to depressive symptoms and sickness absence. It was predicted that perceived justice would contribute to lower depressive symptoms and sickness absence, whereas depressive symptoms and absenteeism in turn would contribute to lower perceptions of organizational justice. In line with the predictions, we found that both distributive and procedural justice contributed to lower depressive symptoms, and distributive justice contributed to lower sickness absence in the following year. With regard to reversed effects, sickness absence contributed to lower perceptions of distributive justice to some extent. Moreover, sickness absence was related to higher depressive symptoms a year later. This research shows the importance of justice in organizations as a means to enhance the wellbeing of people at work and to prevent absenteeism.

  9. A customer satisfaction model for a utility service industry

    Science.gov (United States)

    Jamil, Jastini Mohd; Nawawi, Mohd Kamal Mohd; Ramli, Razamin

    2016-08-01

    This paper explores the effect of Image, Customer Expectation, Perceived Quality and Perceived Value on Customer Satisfaction, and to investigate the effect of Image and Customer Satisfaction on Customer Loyalty of mobile phone provider in Malaysia. The result of this research is based on data gathered online from international students in one of the public university in Malaysia. Partial Least Squares Structural Equation Modeling (PLS-SEM) has been used to analyze the data that have been collected from the international students' perceptions. The results found that Image and Perceived Quality have significant impact on Customer Satisfaction. Image and Customer Satisfaction ware also found to have significantly related to Customer Loyalty. However, no significant impact has been found between Customer Expectation with Customer Satisfaction, Perceived Value with Customer Satisfaction, and Customer Expectation with Perceived Value. We hope that the findings may assist the mobile phone provider in production and promotion of their services.

  10. Is Being Happy Prone to Feeling Justice? A Quantitative Research on Affectivity and Organizational Justice Perceptions%愉快的人更易体验公正?——员工的情绪特质对组织公正感的影响研究

    Institute of Scientific and Technical Information of China (English)

    吕晓俊

    2012-01-01

    情绪和公正感之间的关系一直以来颇受研究者的关注。本研究通过对250名组织员工的取样调查,探讨了情绪特质对各层面组织公正感的影响。相关分析及多元调节回归分析结果表明:积极情绪特质(TPA)对公正感存在显著的主效应,消极情绪特质(TNA)则与工作环境特征形成交互作用,共同影响对组织(或主管)实体的公正感。文章也讨论了这一研究结论对管理实践的意义。%Research interest in the relationship between affect/affectivity and organizational justice has grown substantially in recently years. The role of affect in perception of organizational justice has received a substantial amount of attention. From a perspective of or- ganizational psychology, affect is conceptualized as two bipolar dimensions ( i. e. , factors) , namely positive and negative affects. The trait affect is expressed by the tendency to see things in positive or negative ways. People with high positive affectivity tend to perceive things through "pink lens" , while people with high negative affectivity tend to perceive things with "black lens". As an important per- ception in organizations, would organizational justice be influenced by a person~ affectivity? This study explored the direct and indirect influences of affectivity on organizational justice and overall justice. According to the Af- fect Infusion Model, affectively loaded information exerted an influence and became incorporated in the judgmental process, entering in- to the judge~ deliberations and eventually coloring the judgmental outcome. Furthermore, as the Affective Events Theory states, one~ e- motion and mood influence job performance and job satisfaction. Three hypotheses were put forward based on the affect infusion model and the affective events theory: H1 : Trait positive affect will have a significant positive effect on justice judgment. H2 : Trait negative affect will have a significant

  11. Development and psychometric evaluation of the Social Justice Scale (SJS).

    Science.gov (United States)

    Torres-Harding, Susan R; Siers, Brian; Olson, Bradley D

    2012-09-01

    The study describes the development of the Social Justice Scale (SJS). Practitioners, educators, students, and other members of the community differ on their attitudes and values regarding social justice. It is important to assess, not only individuals' attitudes and values around social values, but also other constructs that might be related to social justice behaviors. The implication of Ajzen in Organizational Behavior and Human Decision Processes 50:179-211, (1991) theory of planned behavior suggests that attitudes, perceived behavioral control, and social norms predict intentions, which then lead to behaviors. A scale was designed to measure social justice-related values, attitudes, perceived behavioral control, subjective norms, and intentions based on a four-factor conception of Ajzen's theory. Confirmatory factor analysis and analyses for reliability and validity were used to test the properties of the scale.

  12. Job insecurity and organizational consequences: How justice moderates this relationship

    Directory of Open Access Journals (Sweden)

    Piccoli, Beatrice

    2011-12-01

    Full Text Available The experience of job insecurity has been related to several organizational outcomes, both immediate and long-term. However, since the strength of these effects have been found to vary across studies, it is essential to identify factors that could influence the relationships. The current study examines interaction effects between job insecurity and organizational justice (distributive, procedural and interactional for various organizational consequences (affective organizational commitment, citizenship behaviours and perceived performance, some of which have received little research attention. Data from 248 blue collar workers in the Italian organizational context showed the buffer effects of procedural and interactional justice on affective organizational commitment and citizenship behaviours. However, contrary to expectations, the results also indicated that high organizational justice exacerbated the negative impact of job insecurity on perceived performance. Implications for research on job insecurity and the moderating role of organizational justice are discussed.

  13. Leadership for Social Justice: Social Justice Pedagogies

    OpenAIRE

    Bogotch, Ira; Reyes-Guerra, Daniel

    2014-01-01

    The relationship between educational leadership and practices of social justice is now entering its second decade with respect to empirical research studies. There have been three distinct research agendas: the first involves attempts to define the meaning(s) of educational leadership for social justice; the second is the descriptive documentation of school leadership behaviors which address social injustices and inequities within schools; and, the third focuses on the development of leadersh...

  14. Justice and Negotiation.

    Science.gov (United States)

    Druckman, Daniel; Wagner, Lynn M

    2016-01-01

    This review article examines the literature regarding the role played by principles of justice in negotiation. Laboratory experiments and high-stakes negotiations reveal that justice is a complex concept, both in relation to attaining just outcomes and to establishing just processes. We focus on how justice preferences guide the process and outcome of negotiated exchanges. Focusing primarily on the two types of principles that have received the most attention, distributive justice (outcomes of negotiation) and procedural justice (process of negotiation), we introduce the topic by reviewing the most relevant experimental and field or archival research on the roles played by these justice principles in negotiation. A discussion of the methods used in these studies precedes a review organized in terms of a framework that highlights the concept of negotiating stages. We also develop hypotheses based on the existing literature to point the way forward for further research on this topic.

  15. THE RELATIONSHIP BETWEEN ORGANIZATIONAL JUSTICE AND TURNOVER INTENTION OF HOSPITAL NURSES IN IRAN

    Science.gov (United States)

    Tourani, Sogand; Khosravizadeh, Omid; Omrani, Amir; Sokhanvar, Mobin; Kakemam, Edris; Najafi, Behnam

    2016-01-01

    Background: Despite advances in science and technology, human resources are of the major capital for organizations. Workforce retention is required to improve organizational efficiencies. Objective: Therefore, in this study, the relationship between organizational justice (as one of the most influential factors) and turnover intention was investigated. Methods: This descriptive-analytic study was done in the Comprehensive Jame Women’s Hospital of Tehran in 2015. The statistical sample consisted of 135 nursing staff members. The data were collected using a questionnaire of Beugre’s organizational justice and analyzed by the use of Spearman’s and Anova statistical tests. Results: Averages of organizational justice was obtained to be 68.85 ± 7.67 . Among different sorts of organizational justice, the highest average score of 75.24 ± 16.68 was achieved relevant to interactional justice. A significant relationship was observed between organizational justice (r = -0.36), interactional justice (r = -0.38), and procedural justice (r = -0.36) and turnover intention, but no relation was found between turnover intention and systemic and distributive justice. Furthermore, there was no relationship between demographic variables, organizational justice, and turnover intention. Conclusion: Considering the prominent role of organizational justice in the personnel’s intention to stay or leave and due to the high costs of recruiting and training new staff, managers should pay especial attention to justice and provide their employees’ satisfaction and stability in their organizations by creating a positive mindset in them. PMID:27482163

  16. THE RELATIONSHIP BETWEEN ORGANIZATIONAL JUSTICE AND TURNOVER INTENTION OF HOSPITAL NURSES IN IRAN.

    Science.gov (United States)

    Tourani, Sogand; Khosravizadeh, Omid; Omrani, Amir; Sokhanvar, Mobin; Kakemam, Edris; Najafi, Behnam

    2016-06-01

    Despite advances in science and technology, human resources are of the major capital for organizations. Workforce retention is required to improve organizational efficiencies. Therefore, in this study, the relationship between organizational justice (as one of the most influential factors) and turnover intention was investigated. This descriptive-analytic study was done in the Comprehensive Jame Women's Hospital of Tehran in 2015. The statistical sample consisted of 135 nursing staff members. The data were collected using a questionnaire of Beugre's organizational justice and analyzed by the use of Spearman's and Anova statistical tests. Averages of organizational justice was obtained to be 68.85 ± 7.67 . Among different sorts of organizational justice, the highest average score of 75.24 ± 16.68 was achieved relevant to interactional justice. A significant relationship was observed between organizational justice (r = -0.36), interactional justice (r = -0.38), and procedural justice (r = -0.36) and turnover intention, but no relation was found between turnover intention and systemic and distributive justice. Furthermore, there was no relationship between demographic variables, organizational justice, and turnover intention. Considering the prominent role of organizational justice in the personnel's intention to stay or leave and due to the high costs of recruiting and training new staff, managers should pay especial attention to justice and provide their employees' satisfaction and stability in their organizations by creating a positive mindset in them.

  17. Satisfaction with visit to tourism attractions

    OpenAIRE

    Navrátil, Josef; Pícha, Kamil; Navrátilová, Jana

    2012-01-01

    The aim of this study is to assess the impact of a several factors on satisfaction with a visit to water-based natural attractions. After reviewing relevant studies, it was hypothesized that satisfaction is influenced by push motivations, pull motivations, on-site experience, perceived quality and perceived values of visit. As a method of data reduction, the factor analysis based on principal component analysis was used for multi-item constructs (push motivations, pull motivations, on-site ex...

  18. Justice judgements, school failure, and adolescent deviant behaviour.

    Science.gov (United States)

    Sanches, Cristina; Gouveia-Pereira, Maria; Carugati, Felice

    2012-12-01

    The current paper is based on two different approaches. One is the relational model of authority (Tyler & Lind, 1992), which addresses the effects of justice perceptions on the legitimacy of authorities and behavioural compliance. The other is Emler and Reicher's theory (1995, 2005), which explains the involvement of adolescents in delinquency through their relationship with the institutional authorities of society. To provide empirical evidence for the linkage of these perspectives, analysing the relationship between justice perceptions about teachers and the involvement of adolescents in deviant behaviour. Our hypotheses are that teachers' justice is negatively related with deviant behaviour and that this relationship is mediated through the evaluation of institutional authorities, after controlling for school failure. Three hundred and ninety adolescents aged between 14 and 17 years. Participants completed the following scales: perceptions of justice about teachers, evaluation of institutional authorities, and deviant behaviour. Data were examined through correlation and bootstrap analyses. Justice judgments about teachers were negatively related with deviant behaviour, and this relationship was partially mediated by the evaluation of institutional authorities, even after controlling for school failure. However, procedural justice revealed a much stronger relationship with deviance, compared to distributive justice. As predicted, these results suggest that when adolescents perceive school authorities as fair, other institutional authorities are likely to be perceived in a similar way and the more those authorities are positively evaluated, the less often adolescents engage in deviant conduct. Results are discussed according to the theories underlying our hypothesis. Directions for future research are suggested. ©2011 The British Psychological Society.

  19. The Satisfaction of the Right of Justice under the Colombian Peace Process. A Look at Developments in the Field of Criminal Responsibility in the Context of a Peace Process and Current International Standards

    Directory of Open Access Journals (Sweden)

    Beatriz Eugenia Suárez López

    2014-07-01

    Full Text Available With the purpose of comparing the peace agreements that were carried out in Colombia during the decades of the 80s and 90s and the current negotiation process that is taking place in Havana with the farc, the article identifies the lessons of the peace processes selected and discusses their relevance to the negotiation in progress. In particular, the article explicates how the right to justice of the victims, and the amnesties and pardons to members of illegal armed groups, were addressed in the past. Furthermore, the article examines the Legislative Act 1 of 2012, which establishes the so-called ‘Legal Framework for Peace’. Thus, it highlights the possible consequences in regards to international responsibility of the Colombian State and of the perpetrators of international crimes.

  20. restorative justice, criminal justice and access to justice

    African Journals Online (AJOL)

    wide range of human rights that are enshrined in ... series, which tend to glorify the role of the prosecutor in a dramatic depiction of good versus bad. However, reality ... unpredictable transformation'.6 Models of practice ..... Funding and resources are also needed. 18 .... Restorative Justice Week, Protea Hotel, Umhlanga.

  1. Stress and Life Satisfaction of Turkish College Students

    Science.gov (United States)

    Kaya, Cahit; Tansey, Timothy N.; Melekoglu, Macid; Çakiroglu, Orhan

    2015-01-01

    This study investigated the association between perceived stress and life satisfaction of Turkish college students. The "Satisfaction with Life Scale" (Diener, Emmons, Larsen, & Griffin, 1985), the "Perceived Stress Scale" (Cohen & Williamson, 1988), and a brief demographic questionnaire were administered to 235 college…

  2. Stress and Life Satisfaction of Turkish College Students

    Science.gov (United States)

    Kaya, Cahit; Tansey, Timothy N.; Melekoglu, Macid; Çakiroglu, Orhan

    2015-01-01

    This study investigated the association between perceived stress and life satisfaction of Turkish college students. The "Satisfaction with Life Scale" (Diener, Emmons, Larsen, & Griffin, 1985), the "Perceived Stress Scale" (Cohen & Williamson, 1988), and a brief demographic questionnaire were administered to 235 college…

  3. Citizenship and social justice

    NARCIS (Netherlands)

    A.P.J. Bernts (Ton); L. d' Anjou (Leo); D. Houtman (Dick)

    1992-01-01

    textabstractDiscussions on the problems of the welfare state are increasingly framed in terms of citizenship rather than social justice. The popularity of the concept of citizenship raises the question of its implications for social justice theory and research. In this article it is argued that wher

  4. Imagining Social Justice

    Science.gov (United States)

    McArdle, Felicity; Knight, Linda; Stratigos, Tina

    2013-01-01

    This article examines how creativity and the arts can assist teachers who teach from a social justice perspective, and how knowledge built through meaningful experiences of difference can make a difference. Just as imagining is central to visual arts practice, so too is the capacity to imagine a necessity for social justice. The authors ask what…

  5. Citizenship and social justice

    NARCIS (Netherlands)

    A.P.J. Bernts (Ton); L. d' Anjou (Leo); D. Houtman (Dick)

    1992-01-01

    textabstractDiscussions on the problems of the welfare state are increasingly framed in terms of citizenship rather than social justice. The popularity of the concept of citizenship raises the question of its implications for social justice theory and research. In this article it is argued that

  6. Justice as Europe's Signifier

    NARCIS (Netherlands)

    Roy, Suryapratim; Kochenov, Dimitry; de Burca, Grainne; Williams, Andrew

    2015-01-01

    Drawing on the fact that justice is never explained in European legal discourse, but is used in conjunction with other principles and institutional decisions, this contribution argues that justice is used as a rhetorical tool to provide legitimacy to such principles and decisions. An analogous

  7. Renewing Juvenile Justice

    Science.gov (United States)

    Macallair, Daniel; Males, Mike; Enty, Dinky Manek; Vinakor, Natasha

    2011-01-01

    The Center on Juvenile and Criminal Justice (CJCJ) was commissioned by Sierra Health Foundation to critically examine California's juvenile justice system and consider the potential role of foundations in promoting systemic reform. The information gathered by CJCJ researchers for this report suggests that foundations can perform a key leadership…

  8. Citizenship and social justice

    NARCIS (Netherlands)

    A.P.J. Bernts (Ton); L. d' Anjou (Leo); D. Houtman (Dick)

    1992-01-01

    textabstractDiscussions on the problems of the welfare state are increasingly framed in terms of citizenship rather than social justice. The popularity of the concept of citizenship raises the question of its implications for social justice theory and research. In this article it is argued that wher

  9. Organizational Justice and Men's Likelihood to Sexually Harass: The Moderating Role of Sexism and Personality

    Science.gov (United States)

    Krings, Franciska; Facchin, Stephanie

    2009-01-01

    This study demonstrated relations between men's perceptions of organizational justice and increased sexual harassment proclivities. Respondents reported higher likelihood to sexually harass under conditions of low interactional justice, suggesting that sexual harassment likelihood may increase as a response to perceived injustice. Moreover, the…

  10. Expatriate adjustment: the role of justice and conflict in intimate relationships

    NARCIS (Netherlands)

    Erp, van Kim J.P.M; Giebels, Ellen; Zee, van der Karen I.; Duijn, van Marijtje A.J.

    2011-01-01

    Framing expatriation as family relocation, this research examines the influence of perceived justice and conflict on the psychological adjustment of 103 expatriate couples. Based on the actor–partner interdependence model, the proposed model simultaneously addresses effects of justice and conflict o

  11. Expatriate adjustment : The role of justice and conflict in intimate relationships

    NARCIS (Netherlands)

    Erp, K.J.P.M. van; Giebels, E.; van Duijn, M.A.J.; Van Oudenhoven-van der Zee, K.I.

    2011-01-01

    Framing expatriation as family relocation, this research examines the influence of perceived justice and conflict on the psychological adjustment of 103 expatriate couples. Based on the actor-partner interdependence model, the proposed model simultaneously addresses effects of justice and conflict o

  12. 绩效考核公平感对员工组织认同的影响路径--基于需求满足感的中介模型检验%The Path of Influence of Perceived Fairness of Performance Appraisal on Employee Organizational Identification---The Test of Mediator Model Based on the Demand Satisfaction

    Institute of Scientific and Technical Information of China (English)

    高俊山; 姜泽许; 张黎明

    2014-01-01

    研究了绩效考核公平感、需求满足感和员工组织认同三者的动态关系。在此基础上,对所得的253份问卷进行结构方程分析。结果表明,理论模型拟合优度指标优于其它替代模型。这表明员工的考核公平感会影响到需求满足感,同时也会影响到组织认同;作为考核公平感与员工组织认同间的重要中介,需求满足感也显著影响着组织认同。%T his paper explores the dynamic relationships among the perceived fairness of performance ap-praisal ,demand satisfaction and organizational identification .Based on 253 questionnaires ,this research does the structural equation analysis .The results reveal that the theoretical model which the demand satisfaction plays a mediator role fits better than the other alternative models .The staff's fairness sense of assessment not only affects the demand satisfaction ,but also the organizational identification ;the de-mand satisfaction ,as an important mediator between the fairness sense of assessment and staff organiza-tional identity ,has a significant impact on organizational identification .

  13. Role ambiguity and athlete satisfaction.

    Science.gov (United States)

    Eys, Mark A; Carron, Albert V; Bray, Steven R; Beauchamp, Mark R

    2003-05-01

    The aim of this study was to examine the relationship between athletes' perceptions of role ambiguity and satisfaction. The relationship between these multidimensional constructs was investigated at the beginning and at the end of the season, as well as from early season to end of season. Consistent with the a prioi hypothesis, concurrent analyses revealed lower perceived role ambiguity was associated with higher athlete satisfaction. Specifically, role ambiguity, as represented by the dimension Scope of Responsibilities on offence, was significantly related to the leadership facets of athlete satisfaction (i.e. ability utilization, strategy, and training/instruction) both at the beginning and at the end of the season. However, contrary to expectations, role ambiguity at the beginning of the season was not predictive of athlete satisfaction at the end of the season. The implications of the results are discussed and future research is suggested.

  14. Concerning Justice and Music Education

    Science.gov (United States)

    Jorgensen, Estelle R.

    2007-01-01

    In this paper, I explore matters concerning justice and music education. I briefly sketch responses to five interrelated questions: Why should music educators be interested in justice? What is meant by the term social justice and how is it distinguished from justice of other kinds? How do liberal views of humanity, particularly the preciousness of…

  15. Patient satisfaction: a customer service approach.

    Science.gov (United States)

    Marr, J; Greengarten, M

    1995-01-01

    In health care, as in any service business, monitoring quality is an important component. Patient satisfaction, despite its measurement difficulties, is an excellent gauge of the institution's ability to delivery quality service. As part of quality improvement activities, the Division of Neurosciences at the Toronto Hospital measured patient satisfaction on various validated dimensions, then attempted to identify which components of service provision were key in determining patients' overall levels of perceived satisfaction with care. Results indicated that much of perceived quality and satisfaction was explained by the dimension of care which included prompt response to needs, organization, efficiency of care and communication. The authors recommend focusing improvement efforts on activities with the greatest potential to influence patient satisfaction.

  16. Variations on Justice: Argentina's pre- and -post transitional justice and justice to-come

    DEFF Research Database (Denmark)

    Vaisman, Noa

    2015-01-01

    of these three kinds of justice and the changes they underwent in the past two decades. By offering a grounded analysis of justice in the pre- and the post-transitional justice phases in Argentina the paper contributes to ongoing debates about the meaning of justice and the possibility of reconciliation in post-conflict...

  17. Customer satisfaction.

    Science.gov (United States)

    Vukmir, Rade B

    2006-01-01

    This paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality. Articles were obtained by an English language search of MEDLINE from January 1976 to July 2005. This computerized search was supplemented with literature from the author's personal collection of peer-reviewed articles on customer service in a medical setting. This information was presented in a qualitative fashion. There is a significant lack of objective data correlating customer service objectives, patient satisfaction and quality of care. Patients present predominantly for the convenience of emergency department care. Specifics of satisfaction are directed to the timing, and amount of "caring". Demographic correlates including symptom presentation, practice style, location and physician issues directly impact on satisfaction. It is most helpful to develop a productive plan for the "difficult patient", emphasizing communication and empathy. Profiling of the customer satisfaction experience is best accomplished by examining the specifics of satisfaction, nature of the ED patient, demographic profile, symptom presentation and physician interventions emphasizing communication--especially with the difficult patient. The current emergency medicine customer service dilemmas are a complex interaction of both patient and physician factors specifically targeting both efficiency and patient satisfaction. Awareness of these issues particular to the emergency patient can help to maximize efficiency, minimize subsequent medicolegal risk and improve patient care if a tailored management plan is formulated.

  18. Like water for justice

    NARCIS (Netherlands)

    Joshi, D.

    2015-01-01

    The narrative of environmental justice is powerfully and passionately advocated by researchers, practitioners and activists across scale and space. Yet, because these struggles are multifaceted and pluralistic, rooted in complex, evolving “socio-material-political interminglings” the concept is

  19. Potential Environmental Justice Areas

    Data.gov (United States)

    U.S. Environmental Protection Agency — These data are from EJSCREEN, an environmental justice (EJ) screening and mapping tool that provides EPA with a nationally consistent dataset and methodology for...

  20. Gender and Climate Justice

    OpenAIRE

    Ana Agostino; Rosa Lizarde

    2012-01-01

    Ana Agostino and Rosa Lizarde explore the concept of climate justice as a rights approach to climate change. They propose that those in the South who are most affected by environmental changes need to receive justice from those in the North who are most responsible for climate change. They apply a gender lens to climate change, analyzing how women have been specifically hit by the phenomenon and how they are responding.

  1. JUSTICE FOR DISABLED PERSONS

    OpenAIRE

    Brčić Kuljiš, Marita

    2014-01-01

    Symbol of justice is a blindfolded lady. Blind to all diversity, it provides impartial law and equal treatment for all citizens. Their rationality, cooperativeness, autonomy and independence confirm their legal equality. However, what about the people who, for various reasons, do not meet those conditions? Can a political community apply the principles of (political) justice to them? Does it relate to them unfairly excluding them from political relationships or building relationships with the...

  2. Transitional justice and aid

    OpenAIRE

    Hellsten, Sirkku K.

    2012-01-01

    This paper examines the current security-governance-development nexus, something that is often also discussed under the concept of transitional justice (TJ). The paper analyses how the ambiguous, evolving and expanding nature of the concept of TJ affects the planning, coordination, evaluation and assessment of aid given to conflict ridden, post-conflict or (post) authoritarian societies in order to strengthen their democracy. Special attention is paid to gender justice. Illustrations are draw...

  3. Justice, fairness, and enhancement.

    Science.gov (United States)

    Savulescu, Julian

    2006-12-01

    This article begins by considering four traditional definitions of enhancement, then proposes a fifth, the Welfarist definition. It then considers fairness-based objections to enhancement, using the example of performance enhancement in sport. In so doing it defines sport and the values proper to it, surveys alternative theories of justice, considers the natural distribution of capabilities and disabilities, and draws a distinction between social, psychological, and biological enhancement. The article advances a new argument that justice requires enhancement.

  4. Classroom Justice and Psychological Engagement: Students' and Teachers' Representations

    Science.gov (United States)

    Berti, Chiara; Molinari, Luisa; Speltini, Giuseppina

    2010-01-01

    This article presents the results of a study carried out with the aim to: (1) analyze secondary school students' and their teachers' ideal representations of classroom justice, (2) deepen the topic of students' sense of injustice, and (3) explore the links between students' perceived injustice and their psychological engagement in school, measured…

  5. Theoretical and Methodological Aspects of Justice Climate Research in Organizational Context

    Directory of Open Access Journals (Sweden)

    Ana Jakopec

    2015-12-01

    Full Text Available Fairness is important to people in different roles, especially in the workplace. Scientists have traditionally studied organizational justice at the individual level of analysis, dealing with employees' individual justice evaluations. Although this perspective remains important, justice can be explored at the group level of analysis as well. Justice climate represents team members' shared perception of justice in the workplace. It usually emerges through modeling behavior, or through the social information processing. Shared justice perceptions can originate from the processes that, as the time goes by, make co-workers more similar to one other. Individuals and teams assess three things: outcomes (distributive justice, decision-making processes (procedural justice and interpersonal treatment (interactional justice. Teams, as well as individuals, can attribute (injustice to numerous sources, as long as they hold that source accountable for the treatment they are experiencing. Therefore, employees can evaluate formal authorities' justice (climate, such as supervisor or organization as a whole, but the justice (climate from the ones that do not have the formal authority over each other, their peers or clients. Accordingly, employees can simultaneously perceive one source as entirely fair while the other as completely unfair. Perceptions of justice, both individual and group ones, are associated with numerous organizationally relevant outcomes, expressed in the form of attitudes or behaviors. The interaction of different sources of justice (climate has significant effects on employees (shared reactions as well. Justice climate, as a collective construct, is differentially operationalized at the higher level: additive compositional model, direct consensus model, referent-shift approach model, dispersion model and the process composition model. This paper provides an overview of the up-to-date findings, as well as the guidelines for further justice

  6. Environmental justice: a criminological perspective

    Science.gov (United States)

    Lynch, Michael J.; Stretesky, Paul B.; Long, Michael A.

    2015-08-01

    This article examines studies related to environmental justice in the criminological literature and from a criminological perspective. Criminologists have long been concerned with injustices in the criminal justice system related to the enforcement of criminal law. In the 1990s, following the emergence of green criminology, a handful of criminologists have drawn attention to environmental justice as an extension of more traditional criminological studies of justice and injustice. Relevant criminological studies of environmental justice are reviewed, and suggestions for future environmental justice research are offered.

  7. Dehumanization, retributive and restorative justice, and aggressive versus diplomatic intergroup conflict resolution strategies.

    Science.gov (United States)

    Leidner, Bernhard; Castano, Emanuele; Ginges, Jeremy

    2013-02-01

    The desire for justice can escalate or facilitate resolution of intergroup conflicts. Two studies investigated retributive and restorative notions of justice as the mediating factor of the effect of perceived outgroup sentience-an aspect of (mechanistic) dehumanization referring to the emotional depth attributed to others-on intergroup conflict resolution. Study 1 showed that for Palestinians, who see themselves as victims, perceived sentience of Israelis decreased retributive but increased restorative notions of justice, which, ultimately, increased support for conflict resolution by negotiation rather than political violence. Study 2 partially replicated Study 1's findings with Jewish Israelis. The role of perceived sentience and its relationship to retributive and restorative notions of justice in protracted and nonprotracted conflicts and their resolution is discussed.

  8. Mechanism of the Perceived Organizational Support and Justice Effecting Knowledge Sharing——Model of Trust and Organizaition-based Self-esteem as Mediators%知觉组织支持和公平影响员工知识分享的机理研究——以信任和基于组织的自尊为中介变量的模型

    Institute of Scientific and Technical Information of China (English)

    张春虎

    2012-01-01

    From social exchange perspective, individual knowledge sharing behaviors occur because of recipeocity relationships between individuals and the organization, but from social cognitive theory, individual knowledge sharing behaviors are influeced by not only organizational environment factors, but also perceived self - value in the pecific organizational context. Based on the literature review, social exchange and social cognitive theories, the paper develops a concept model which identifies the mechanism that perceives organizational support and orgnizational justice infuence individual knowledge sharing behaviors. The concept model presents that perceived organizational support and justice not only has effects on individual knowledge sharing behaviors directly , but also has effects indirectly throught two mediators of trust and organizaition — based self — esteem.%社会交换理论认为员工知识分享行为基于员工与组织间的互惠关系,而社会认知理论认为员工知识分享行为不仅受到环境因素的直接影响,还受到员工在特定组织环境中对自我价值和能力认知的影响.基于这两个理论,在文献研究基础上我们提出了员工知觉组织支持和公平对其知识分享行为影响机理的概念模型.该模型表明员工知觉组织支持和公平对员工知识分享行为不仅有直接的影响,还通过信任和员工基于组织的自尊这两个变量产生间接的影响.

  9. Customer satisfaction

    DEFF Research Database (Denmark)

    Eskildsen, Jacob Kjær; Kristensen, Kai

    2007-01-01

    & Westlund, 2003) as well as the structure of the framework (Eskildsen et al., 2004). We know however very little about how the structure of the individual markets with respect to, for instance, how the transparency of products and services affects customer satisfaction. The aim of this article is to analyze...... the effect of the transparency of products and services on customer satisfaction with respect to Danish mobile phone companies, banks and supermarkets from 2004 based on the authors' experiences from the various analyses conducted within the EPSI rating initiative....

  10. Special Justice for Peace: A Transitional Justice Model According to Modern Tendencies and Orientations of Law and Justice

    Directory of Open Access Journals (Sweden)

    Carlos Arturo Gómez Pavajeau

    2016-06-01

    Full Text Available The article analyses the constitutional implications of the peace agreement about Colombia’s armed conflict. It examines constitutional rules and international instruments about human rights, confronting the agreement with justice criteria in the national and international context, to underline the role of justice for the definitive solution of the conflict. By using the methodology of opposing concepts, it reviews the implications of formal justice and material justice, to establish the superiority of the last one and it’s relation with social justice; it analyses the differences between individual justice and global justice, to demonstrate the need to obtain an integral justice; it contrasts alternative justice and traditional justice, to propose an integrated justice; it explains that justice based upon the formal syllogism should be overcome by a justice based upon equity, to obtain a justice anchored in the Constitution, universal and concentrated in the human rights; it hypothesizes that justice supported in the atonement and retribution should be overcome by a justice that is preventive and restorative, that allows the construction of a justice focused in the future, without ignoring the past; it clarifies that justice with one jurisdiction and special justice are the components of a integrative transitional justice; it explains the presence of justice in different institutions with different functions and justice concentrated in one institution, although with different functions, because there is a search for an integrative justice; it exposes the search for a constitutional and political justice, discussing the vision of justice as a triumph of the force or the scandalous concession of benefits; it exalts that it is a justice in search of a positive discrimination, not a negative discrimination, overcoming the discussion between justice for the powerful and justice for the weak; finally, it considers that it is a justice

  11. Transformational leadership, empowerment, and job satisfaction: the mediating role of employee empowerment

    National Research Council Canada - National Science Library

    Sang Long Choi; Chin Fei Goh; Muhammad Badrull Hisyam Adam; Owee Kowang Tan

    2016-01-01

    ...). This study investigated the causal relationships among perceived transformational leadership, empowerment, and job satisfaction among nurses and medical assistants in two selected large private...

  12. Organizational Justice in Schools: No Justice without Trust

    Science.gov (United States)

    Hoy, Wayne K.; Tarter, C. John

    2004-01-01

    The concept of organizational justice is defined, and, based on a review of the literature, ten principles of organizational justice are elaborated. Similarly, the elements of faculty trust are conceptualized and discussed. Then, a model of organizational justice and trust is proposed and tested using path analysis. The results underscore the…

  13. toward a curriculum for justice

    African Journals Online (AJOL)

    profound justice; i.e. justice that is based on reasonableness and, more ... way to conduct a curriculum enquiry, since it acknowledges the crisis of ..... The principle of having a caring curriculum necessitates that we create learning-teaching.

  14. Empowering Energy Justice.

    Science.gov (United States)

    Finley-Brook, Mary; Holloman, Erica L

    2016-09-21

    The U.S. is experiencing unprecedented movement away from coal and, to a lesser degree, oil. Burdened low-income communities and people of color could experience health benefits from reductions in air and water pollution, yet these same groups could suffer harm if transitions lack broad public input or if policies prioritize elite or corporate interests. This paper highlights how U.S. energy transitions build from, and contribute to, environmental injustices. Energy justice requires not only ending disproportionate harm, it also entails involvement in the design of solutions and fair distribution of benefits, such as green jobs and clean air. To what extent does the confluence of state, civic, and market processes assure "just" transitions to clean, low-carbon energy production involving equitable distribution of costs, benefits, and decision-making power? To explore this question we assess trends with (1) fossil fuel divestment; (2) carbon taxes and social cost of carbon measurements; (3) cap-and-trade; (4) renewable energy; and (5) energy efficiency. Current research demonstrates opportunities and pitfalls in each area with mixed or partial energy justice consequences, leading to our call for greater attention to the specifics of distributive justice, procedural justice, and recognition justice in research, policy, and action. Illustrative energy transition case studies suggest the feasibility and benefit of empowering approaches, but also indicate there can be conflict between "green" and "just", as evident though stark inequities in clean energy initiatives. To identify positive pathways forward, we compile priorities for an energy justice research agenda based on interactive and participatory practices aligning advocacy, activism, and academics.

  15. Empowering Energy Justice

    Directory of Open Access Journals (Sweden)

    Mary Finley-Brook

    2016-09-01

    Full Text Available The U.S. is experiencing unprecedented movement away from coal and, to a lesser degree, oil. Burdened low-income communities and people of color could experience health benefits from reductions in air and water pollution, yet these same groups could suffer harm if transitions lack broad public input or if policies prioritize elite or corporate interests. This paper highlights how U.S. energy transitions build from, and contribute to, environmental injustices. Energy justice requires not only ending disproportionate harm, it also entails involvement in the design of solutions and fair distribution of benefits, such as green jobs and clean air. To what extent does the confluence of state, civic, and market processes assure “just” transitions to clean, low-carbon energy production involving equitable distribution of costs, benefits, and decision-making power? To explore this question we assess trends with (1 fossil fuel divestment; (2 carbon taxes and social cost of carbon measurements; (3 cap-and-trade; (4 renewable energy; and (5 energy efficiency. Current research demonstrates opportunities and pitfalls in each area with mixed or partial energy justice consequences, leading to our call for greater attention to the specifics of distributive justice, procedural justice, and recognition justice in research, policy, and action. Illustrative energy transition case studies suggest the feasibility and benefit of empowering approaches, but also indicate there can be conflict between “green” and “just”, as evident though stark inequities in clean energy initiatives. To identify positive pathways forward, we compile priorities for an energy justice research agenda based on interactive and participatory practices aligning advocacy, activism, and academics.

  16. Empowering Energy Justice

    Science.gov (United States)

    Finley-Brook, Mary; Holloman, Erica L.

    2016-01-01

    The U.S. is experiencing unprecedented movement away from coal and, to a lesser degree, oil. Burdened low-income communities and people of color could experience health benefits from reductions in air and water pollution, yet these same groups could suffer harm if transitions lack broad public input or if policies prioritize elite or corporate interests. This paper highlights how U.S. energy transitions build from, and contribute to, environmental injustices. Energy justice requires not only ending disproportionate harm, it also entails involvement in the design of solutions and fair distribution of benefits, such as green jobs and clean air. To what extent does the confluence of state, civic, and market processes assure “just” transitions to clean, low-carbon energy production involving equitable distribution of costs, benefits, and decision-making power? To explore this question we assess trends with (1) fossil fuel divestment; (2) carbon taxes and social cost of carbon measurements; (3) cap-and-trade; (4) renewable energy; and (5) energy efficiency. Current research demonstrates opportunities and pitfalls in each area with mixed or partial energy justice consequences, leading to our call for greater attention to the specifics of distributive justice, procedural justice, and recognition justice in research, policy, and action. Illustrative energy transition case studies suggest the feasibility and benefit of empowering approaches, but also indicate there can be conflict between “green” and “just”, as evident though stark inequities in clean energy initiatives. To identify positive pathways forward, we compile priorities for an energy justice research agenda based on interactive and participatory practices aligning advocacy, activism, and academics. PMID:27657101

  17. Organizational Justice and the Shortage of Nurses in Medical & Educational Hospitals, in Urmia-2014

    Science.gov (United States)

    Fathabad, Heidar Sharifi; Yazdanpanah, Abbas; Hessam, Somayeh; Chimeh, Elham Ehsani; Aghlmand, Siamak

    2016-01-01

    Objective: One of the most important reasons of turnover is perceptions of organizational justice. The purpose of this study was to investigate the effect of perceived organizational justice and its components on turnover intentions of nurses in hospitals of Urmia University of Medical Sciences. Methods: This cross-sectional study was among nurses. 310 samples were estimated according to Morgan Table. Two valid and reliable questionnaires of turnover and organizational justice were used. Data analysis was performed using the software SPSS20. Using the Kolmogorov-Smirnov test, the normality and relationship between variables with Pearson and Spearman correlation test were analyzed. Results: Most people were married and aged between 26 and 35 years, BA and were hired with contraction. The mean score of organizational justice variable was 2.59. The highest average was the interactional justice variable (2.81) and then Procedural fairness variable (2.75) and distributive justices (2.03) were, respectively. The mean range of turnover variable was 3.10. The results showed weak and negative relationship between various dimensions of organizational justice and turnover in nurses. Conclusion: Organizational justice and turnover had inverse relationship with each other. Therefore how much organizational justice in the organization is more; employees tend to stay more. Finally, suggestions for improvement of justice proposed. PMID:26383199

  18. Family group conferences in youth justice.

    Science.gov (United States)

    Mutter, Robin; Shemmings, David; Dugmore, Paul; Hyare, Mina

    2008-05-01

    This paper discusses part of an evaluation of the 'Family Group Conference (FGC) Project for Young People Who Offend' within a large social services department ('Exshire'). The evaluation covers all 30 family group conferences during a 15-month period from September 2000 to December 2001. This article presents the findings relating to young people along with changes in their psychosocial profile using a modified version of the Strengths and Difficulties Questionnaire (SDQ; Goodman 1997). The views of all participants were positive, with the majority saying they would recommend FGCs to others. FGC was felt by most participants to have brought about changes in the way young people view the world, partly by helping them to accept the reality of offending in a way that had not previously been possible. It provided victims with a unique opportunity to become involved in the youth justice system, recognising them as key stakeholders as a result of a crime. This process left most victims with a sense of satisfaction and resolution. Average SDQ scores were lower following FGC for the 12 young people who responded to follow-up interviews. Although there are a number of restorative justice projects using FGC in youth justice, we believe this project is among the first in the UK to establish the use of the New Zealand model with its emphasis on 'private family time' as an ongoing established service. Although the data were collected before 2002, the project contains unique features which we believe should be brought to the attention of the wider academic and practice community given that FGC is still a fairly new, unexplored and under-evaluated phenomenon in youth justice. There is currently a need for more research looking at the use of FGC in relation to young offenders.

  19. Ten tendencies of criminal justice

    Institute of Scientific and Technical Information of China (English)

    HE Jiahong

    2007-01-01

    A study of the global tendencies of criminal justice will help us design a more scientific and rational pathway for the reformation of existing criminal justice system of China. In the forthcoming several hundred years to come, theworld's criminal justice is to take on ten tendencies, that is, the tendency toward unity, civilization, science, rule of law, human rights, justice, efficiency,specialization, standardization and harmony.

  20. Childhood, Agency and Youth Justice

    Science.gov (United States)

    Smith, Roger

    2009-01-01

    This article seeks to reframe debates in the sphere of youth justice in order to move away from narrow and one-sided conceptualisations of young people who offend and appropriate forms of intervention with them. Whilst different positions have been adopted within the field of youth justice, largely around "justice" or "welfare" models of practice,…

  1. Juvenile Justice in Rural America.

    Science.gov (United States)

    Jankovic, Joanne, Ed.; And Others

    Producing a much-needed organized body of literature about rural juvenile justice, 14 papers (largely from the 1979 National Symposium on Rural Justice) are organized to identify current issues, identify forces causing changes in current systems, review programs responding to rural juvenile justice problems, and provide planning models to aid…

  2. English Only and Social Justice.

    Science.gov (United States)

    Corson, David

    1999-01-01

    Sketches the strengths and weaknesses of the approach to social justice offered by John Rawls, an approach that continues to dominate discussions about social justice and public policy. Contrasts that conception with a critically realistic approach to judging social justice, and argues that the latter is more respectful of minority group…

  3. Understanding Education for Social Justice

    Science.gov (United States)

    Hytten, Kathy; Bettez, Silvia C.

    2011-01-01

    It has become increasingly common for education scholars to claim a social justice orientation in their work. At the same time, education programs seem to be adding statements about the importance of social justice to their mission, and a growing number of teacher education programs are fundamentally oriented around a vision of social justice.…

  4. Corrective Justice vs. Social Justice in the Aftermath of War

    Directory of Open Access Journals (Sweden)

    Pablo Kalmanovitz

    2010-11-01

    Full Text Available How do we justify the practice of corrective justice for losses suffered during armed conflicts? This article seeks to show the force and relevance of this question, and to argue that, in cases of massively destructive wars, social justice should gain priority over corrective justice. Starting from a liberal Rawlsian conception of the relationship between corrective and social justice, it is argued that, paradoxically, the more destructive a war is, the less normative force corrective rights have and the higher priority policies of social justice, which guarantee basic rights to all citizens, should have.

  5. Leadership for Equity and Social Justice in Arab and Jewish Schools in Israel: Leadership Trajectories and Pedagogical Praxis

    Science.gov (United States)

    Arar, Khalid Husny

    2015-01-01

    The research investigated how principals in Israel's Jewish and Arab school systems perceive and practice their role in promoting equitable education to bridge socio-economic and pedagogic gaps. It asked how Jewish and Arab principals understand the concept of social justice and what they do in order to promote social justice reality in their…

  6. Examining Antecedents and Consequences of Tourist Satisfaction: A Structural Modeling Approach

    Institute of Scientific and Technical Information of China (English)

    WANG Xia; ZHANG Jie; GU Chaolin; ZHEN Feng

    2009-01-01

    While the importance of tourist satisfaction has been recognized by academic researchers for at least four decades, adequate tourist satisfaction models have not been developed or validated. This study presents a tourist satisfaction model for a destination and explores the antecedents (tourist expectations, destination image, perceived quality, and perceived value) and the consequences (tourist complaints and tourist loyalty) of tourist satisfaction using Guilin for the case study. Structural equation modeling results support the tourist satisfaction model of tourist expectations, destination image, perceived quality, and per-ceived value as four key antecedents of tourist satisfaction, with tourist satisfaction having a negative effect on tourist complaints and a positive effect on tourist loyalty. Managerial implications are drawn from the study findings and suggestions are given for future work.

  7. A MANAGERIAL APPROACH OF CUSTOMER SATISFACTION DRIVERS IN THE CLOTHING INDUSTRY

    OpenAIRE

    CUC Sunhilde

    2010-01-01

    More than ever customer satisfaction has become a key factor for all industry and business enterprises. The article explains about the customers satisfaction esspecialy in the textile industry. First part presents the concept of customer satisfaction and its place in current management models and tools. The following are the main theories on customer satisfaction with application on textile sector. The key factors affecting customer satisfaction is considered as: perceived service quality, pe...

  8. Örgütlerde Gelişim Kültürü ve Algılanan Örgütsel Desteğin İş Tatmini ve İş Performansına Etkisi: Güvenin Aracılık Rolü(The Effect of Development Culture and Perceived Organizational Support to The Job Satisfaction and Job Performance: The Mediating Role of Trust

    Directory of Open Access Journals (Sweden)

    İrfan AKKOÇ

    2012-01-01

    Full Text Available Increasing the job performance of the workers is one of the most critical success factors for the manager of the recent times who want to have a sustainable competitiveness. There are a lot of factors which have increasing effect on job performance of workers. Optimising and clarifying of these factors will help the managers to solve this problem. The development culture, perceived organizational support, job satisfaction and trust factors which are thought to have mediating factor on job satisfaction are held in this study. The aim of the study is the modelling of the job performance increasing factors that are important for the managers. It was seen that the development culture and perceived organizational support have affected the job satisfaction and job performance with a positive and significant way. Additionally the trust has a partially mediating role on the development culture and perceived organizational support over both job performance and job satistfation of the workers. Of all these variables, the best structural equation modeling was made by path analysis and some suggestions were made for the managers.

  9. Employees' perceptions of justice in performance appraisals.

    Science.gov (United States)

    Vasset, Frøydis; Marnburg, Einar; Furunes, Trude

    2010-05-01

    Of all the tasks undertaken by human resource managers, performance appraisals (PAs) are one of the most unpopular among employees (Meyer 1991, Murphy and Cleveland 1995, Holbrook 2002, Jackman and Strober 2003). As PA guides and plans show (Fletcher 2004, CatalystOne 2010), PAs can be implemented in similar ways in organisations throughout Europe and developed countries elsewhere. But, if employees perceive PA processes as unfair, they may reject the usefulness and validity of the information they receive and so may not be motivated to change behaviour. This article concerns perceptions of organisational justice and explains the results of a study of perceived fairness in PAs among nurses and auxiliary nurses in Norway's municipal health service.

  10. Procedural Justice in Dutch Administrative Court Proceedings

    Directory of Open Access Journals (Sweden)

    André Verburg

    2014-11-01

    Full Text Available In this paper we discuss recent developments in administrative court proceedings in the Netherlands, called the New Approach. Along with developments leading to the New Approach, it became clear that the insights from research on procedural justice deserve particular attention. The goals of the judge's actions in this respect are both that the proceedings are fair and just and that parties perceive the way they are being treated during proceedings as fair and just.Within the New Approach we discern five procedural justice elements: (1 respect, (2 voice and due consideration, (3 some influence on how proceedings will continue, (4 an explanation of how the proceedings will continue and (5 direct interpersonal contact.The introduction of the New Approach shows two important bottlenecks in Dutch administrative court proceedings, which are (i the possible or supposed collision between legally right outcomes and  procedural justice and (ii the lack of uniformity and predictability.Although what we describe and discuss in this paper focuses on the Dutch situation, many of these considerations apply to administrative court proceedings in other countries. The themes and difficulties that face the administrative law judge seem to be common to many countries.

  11. Military Justice Study Guide

    Science.gov (United States)

    1990-07-01

    Island Paralegal (Student) Command Division N/A TAD from/to until (give date) Naval Justice School, Newport, Rhode Island 3255 Whereabouts for next 30...If a lesser forum is desired, handle according to procedures set out elsewhere in this book. I IV-41 LEGAL OFFICER RELIEVING CHECKLIST A. GEN t . One

  12. Reflexivity and social justice

    DEFF Research Database (Denmark)

    Maksimovic, Tijana; Jakobsen, Helle Nordentoft

    2017-01-01

    Career practitioners’ reflexive understanding of their professional role as change agents in career guidance and counselling practices has a major impact on how social justice can be achieved. This entitles an awareness of the way in which guidance and counselling practices are embedded in the co...

  13. Sociology of justice

    NARCIS (Netherlands)

    Liebig, S.; Sauer, C.G.

    2016-01-01

    In this chapter, we provide an overview of the empirical justice research done so far within sociology and aim to contribute to a clearer understanding of what constitutes a sociological approach. In order to do so, we first introduce the multilevel model of sociological explanation and derive four

  14. Journals and Justice.

    Science.gov (United States)

    Curzer, Howard J.

    1996-01-01

    Addresses the process of journal deselection from the point of view of justice and argues that when journal cuts are necessary, libraries should first, reduce all departments to core holdings; second, ask departments with expensive journals for permission to implement an efficiency principle; third, if refused permission, implement an equal…

  15. Rethinking Restorative Justice: When the Geographies of Crime and of Healing Justice Matter

    National Research Council Canada - National Science Library

    Jarem Sawatsky

    2007-01-01

    .... Despite the rhetoric that restorative justice is an alternative to the criminal justice system, this article demonstrates that restorative justice does not sufficiently challenge the underlying logic...

  16. HIV stigma and nurse job satisfaction in five African countries.

    Science.gov (United States)

    Chirwa, Maureen L; Greeff, Minrie; Kohi, Thecla W; Naidoo, Joanne R; Makoae, Lucy N; Dlamini, Priscilla S; Kaszubski, Christopher; Cuca, Yvette P; Uys, Leana R; Holzemer, William L

    2009-01-01

    This study explored the demographic and social factors, including perceived HIV stigma, that influence job satisfaction in nurses from 5 African countries. A cross-sectional survey was conducted of nurses (n = 1,384) caring for patients living with HIV infection in Lesotho, Malawi, South Africa, Swaziland, and Tanzania. Total job satisfaction in this sample was lower than 2 comparable studies in South Africa and the United Kingdom. The Personal Satisfaction subscale was the highest in this sample, as in the other 2. Job satisfaction scores differed significantly among the 5 countries, and these differences were consistent across all subscales. A hierarchical regression showed that mental and physical health, marital status, education level, urban/rural setting, and perceived HIV stigma had significant influence on job satisfaction. Perceived HIV stigma was the strongest predictor of job dissatisfaction. These results provide new areas for intervention strategies that might enhance the work environment for nurses in these countries.

  17. HIV Stigma and Nurse Job Satisfaction in Five African Counties

    Science.gov (United States)

    Chirwa, Maureen L.; Greeff, Minrie; Kohi, Thecla W.; Naidoo, Joanne R.; Makoae, Lucy N.; Dlamini, Priscilla S.; Kaszubski, Christopher; Cuca, Yvette P.; Uys, Leana R.; Holzemer, William L.

    2009-01-01

    This study explored the demographic and social factors, including perceived HIV stigma, that influence job satisfaction in nurses from 5 African countries. A cross-sectional survey was conducted of nurses (n = 1,384) caring for patients living with HIV infection in Lesotho, Malawi, South Africa, Swaziland, and Tanzania. Total job satisfaction in this sample was lower than 2 comparable studies in South Africa and the United Kingdom. The subscale, Personal Satisfaction, was the highest in this sample as in the other 2. Job Satisfaction scores differed significantly among the 5 countries and these differences were consistent across all subscales. A hierarchical regression demonstrated that mental and physical health, marital status, education level, urban/rural setting, and perceived HIV stigma had significant influences on job satisfaction. Perceived HIV stigma was the strongest predictor of job dissatisfaction. These findings provide new areas for intervention strategies that might enhance the work environment for nurses in these countries. PMID:19118767

  18. Determinants of Customer Satisfaction of Banking Industry in Bangladesh

    Directory of Open Access Journals (Sweden)

    Mohammed Belal Uddin

    2012-12-01

    Full Text Available This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customersatisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural equation modeling was used to analyze data. Measurement model and structural model indicate that service quality and fair service charge both havepositive direct impact on customer satisfaction in a mass service industry (i.e., banking industry. It was further observed that they also have indirect influence on customer satisfaction through perceive value, i.e. perceived value has mediating role betweenquality, charge fairness and satisfaction. Bank managers are recommended to formulate operations and marketing strategies that focus on desires of customers to enhance level of satisfaction.

  19. ISLAMIC CARING MODEL ON INCREASE PATIENT SATISFACTION

    Directory of Open Access Journals (Sweden)

    Muh. Abdurrouf

    2017-04-01

    Full Text Available Introduction: Patient satisfaction was important aspect that must be considered by health service providers, patients who were not satisfied will leave the hospital and be a competitor's customers so be able caused a decrease in sales of products/services and in turn could reduce and even loss of profit, therefore, the hospital must provided the best service so that it could increase patient satisfaction. The purpose of this study was to exams the effect of Islamic caring model on increase patient satisfaction.. Method: This study was used pre-experimental design, the respondents were 31 patients in the treatment group assigned Islamic caring and 31 patients with a kontrol group that were not given Islamic caring Inpatient Surgical Sultan Agung Islamic Hospital Semarang by using consecutive sampling techniques, patient satisfaction data collected through questionnaires and analyzed with Mann-Whitney test, as for finding out the Islamic caring for patient satisfaction were analyzed with spearmen's rho test. Result: The results showed that there was a significant influence of Islamic caring for perceived disconfirmation (p=0,000 there was a perceived disconfirmation influence on patient satisfaction significantly (p=0,000, there was a significant influence of Islamic caring for patient satisfaction in the treatment group with a kontrol group (p=0.001. Discussion: Discussion of this study was Islamic caring model effect on the increase perceived disconfirmation and patient satisfaction, Perceived disconfirmation effect on patient satisfaction, patient satisfaction who given Islamic caring was increase, patients given Islamic caring had higher satisfaction levels than patients who not given Islamic caring. Suggestions put forward based on the results of the study of Islamic caring model could be applied in Sultan Agung Islamic Hospital as a model of nursing care, Islamic caring behavior can be learned and improved through training and commitment and

  20. 员工感知的企业员工责任会激发员工创新行为吗——工作满足和工作投入的中介作用%The Impact of Employees'Perceived Corporate Employee Responsibility on Employee Innovation Behavior:the Mediating Effects of Job Satisfaction and Job Involvement

    Institute of Scientific and Technical Information of China (English)

    黄俊; 贾煜; 秦颖; 陈波

    2016-01-01

    随着知识经济和创造力时代的到来,基于员工视角的企业社会责任研究越来越受到社会的关注,但国内关于社会责任与员工创新的研究仍付之阙如.基于社会认同理论,利用国内4家大型食品企业员工与主管的匹配数据,探究了企业员工责任(Corporate Employee Responsibility)对员工创新行为(Employee Innovation Behavior)的作用机理.研究发现:员工感知的企业员工责任不仅可以直接正向影响员工创新行为,而且能够通过提升员工工作满足和工作投入对员工创新行为产生间接正向影响,员工工作满足和工作投入在员工感知的企业员工责任和员工创新行为之间具有完全中介作用.%Based on social identity theory ,we do an empirical research mainly focuses on the mediating effects of job satis-faction and job commitment on employees'perceived corporate employee responsibility (CER) and employee innovation be-havior .We sample in 4 food companies in the w estern region in China .Our research show s that employees'perceived CER has a significant and positive effect on the employee innovation behavior .What's more ,it has the same effect both on the quality of the job satisfaction and job commitment .We also find that the job satisfaction and job commitment have the sig-nificant and positive mediating effects on employees'perceived CER and employee innovation behavior .

  1. Life satisfaction and frailty among older adults

    Directory of Open Access Journals (Sweden)

    Katarina Wilhelmson

    2013-09-01

    Full Text Available Functional and physical impairment are factors believed to lead to declined life satisfaction among older adults. This study aimed to examine life satisfaction among older adults and the influence of frailty. Baseline data from two studies addressing frail older adults aged 80+ in Gothenburg, Sweden, (n=577 were used. Frailty was measured through eight indicators. Life satisfaction was measured with Fugl-Meyer’s instrument LiSat-11. Perceived life satisfaction was rather high within the studied population, with 66% being satisfied with life as a whole. Most life satisfaction items were significantly associated with frailty status, with non-frail participants being satisfied to a higher extent for all items with the exception of financial situation, sexual life and partnership relation. The factors significantly explaining life satisfaction were psychological health, partner relationship, leisure and ADL. This study shows that older adults’ satisfaction with life as a whole is almost as high as in younger age groups. Respondents with higher degree of frailty reported significantly lower degrees of life satisfaction, indicating a possibility to maintain life satisfaction by preventing or delaying the development of frailty.

  2. Assessment of tourists satisfaction and perception in Makurdi ...

    African Journals Online (AJOL)

    They also perceived that good management, proper advertisement, good ... patronage, create satisfaction and equally step up the revenue of the garden. ... on its management strategies and renovate dilapidated and abandoned structures to ...

  3. job satisfaction and psychological health of medical doctors in ...

    African Journals Online (AJOL)

    2013-06-01

    Jun 1, 2013 ... Objective: To assess the level of job satisfaction and its relationship to psychological health among .... June 2013. Sources of stress beyond work were; family pressure/ .... relationship to organizational commitment, perceived.

  4. Fairness at the collective level: a meta-analytic examination of the consequences and boundary conditions of organizational justice climate.

    Science.gov (United States)

    Whitman, Daniel S; Caleo, Suzette; Carpenter, Nichelle C; Horner, Margaret T; Bernerth, Jeremy B

    2012-07-01

    This article uses meta-analytic methods (k = 38) to examine the relationship between organizational justice climate and unit-level effectiveness. Overall, our results suggest that the relationship between justice and effectiveness is significant (ρ = .40) when both constructs are construed at the collective level. Our results also indicate that distributive justice climate was most strongly linked with unit-level performance (e.g., productivity, customer satisfaction), whereas interactional justice was most strongly related to unit-level processes (e.g., organizational citizenship behavior, cohesion). We also show that a number of factors moderate this relationship, including justice climate strength, the level of referent in the justice measure, the hierarchical level of the unit, and how criteria are classified. We elaborate on these findings and attempt to provide a clearer direction for future research in this area.

  5. 转移成本对感知质量与满意之间关系的调节作用——对B2B电子中介买方用户的实证研究%The Moderating Role of Switching Cost on the Relationship between Perceived Quality and Satisfaction-An Empirical Study on Buyer of B2B E-Intermediary

    Institute of Scientific and Technical Information of China (English)

    谢兆霞; 李莉

    2012-01-01

    Based on B2B e-intermediary providing support service for both buyers and sellers, the paper explores the relationship between buyers perceived quality and satisfaction, the influence of switching cost on above relationship, and develops a measurement model based on the moderating role of switching cost. Then the relationship between perceived quality and satisfaction, the relationship between switching cost and satisfaction and the moderating role of switching cost are validated using a sampling survey of buyers and unconstrained approach. The results show that perceived quality and switching cost have a positive effect on satisfaction, and switching cost has a negative effect on the relationship between perceived quality and satisfaction, providing empirical basis for developing satisfaction from the view of switching cost.%如何提高用户满意,对于为买卖双方提供交易支持服务的B2B电子中介而言,是扩大平台运营规模和增加市场竞争力的基础。本文以B2B电子中介的买方用户为研究对象,建立了基于转移成本调节的感知质量与用户满意因果关系概念模型.借助于国内知名的B2B电子中介采集了覆盖五大洲114个国家的649份样本数据,然后运用无约束方法验证了用户感知质量与满意之间、转移成本与满意之间的正向影响关系。以及转移成本对感知质量和满意之间关系影响的负向调节作用。实证研究结果显示,较高的转移成本会减弱买方用户的感知质量对满意的影响,有利于B2B电子中介提高买方用户的满意水平,进而为B2B电子中介如何从转移成本角度提高买方用户满意提供了实证基础。

  6. Equality in the Framework of Justice

    OpenAIRE

    Aşik, Kübra

    2015-01-01

    This thesis assesses the relation between equality and justice by exploring and identifying the relation between equality and justice in Rawls's theory of justice, Sandel's communitarian account of Justice and Sen's capability approach. And these accounts of justice are evaluated from an egalitarian point of view. The main argument defended in the thesis is that justice requires equality. Accordingly, these three accounts of justice are evaluated by taking their understanding of equality into...

  7. Fairness, Teachers' Non-Task Behavior and Alumni Satisfaction: The Influence of Group Commitment

    Science.gov (United States)

    de Lara, Pablo Zoghbi Manrique

    2008-01-01

    Purpose--The purpose of this study is to examine the relationship between interactional justice, as a type of organizational justice that reflects the teachers' perceived fairness of supervisor treatment, and their non-task behavior in terms of organizational citizenship behavior (OCB) and deviant workplace behavior (DWB).…

  8. Age, Health and Life Satisfaction among Older Europeans

    Science.gov (United States)

    Angelini, Viola; Cavapozzi, Danilo; Corazzini, Luca; Paccagnella, Omar

    2012-01-01

    In this paper we investigate how age affects the self-reported level of life satisfaction among the elderly in Europe. By using a vignette approach, we find evidence that age influences life satisfaction through two counterbalancing channels. On the one hand, controlling for the effects of all other variables, the own perceived level of life…

  9. Life Satisfaction and Family Structure among Adolescents in Hong Kong

    Science.gov (United States)

    Kwan, Ying-Keung

    2008-01-01

    Relationships between family structure and perceived life satisfaction in overall life and five domains of the Brief Multidimensional Students' Life Satisfaction Scale, family life, friendships, school experience, myself, and where I live were examined among 4,502 Chinese adolescent secondary school students in Hong Kong. Bivariate analyses showed…

  10. Beyond Multiplication: Incorporating Importance into Client Satisfaction Measures

    Science.gov (United States)

    Hsieh, Chang-Ming

    2014-01-01

    Objective: This article brings the discussions on incorporating perceived importance across study areas into the study of client satisfaction and cautions the use of multiplicative scores (multiplying satisfaction and importance scores) as a weighting method. An alternative weighting method is provided. Method: Analyze data from a client…

  11. Employee engagement and job satisfaction in the information technology industry.

    Science.gov (United States)

    Kamalanabhan, T J; Sai, L Prakash; Mayuri, Duggirala

    2009-12-01

    Employee engagement has been identified as being important to employee productivity and performance. Measures of employee engagement and job satisfaction in the context of information technology (IT) were developed to explore how employee engagement affects perceived job satisfaction. In a sample of IT professionals (N = 159), controlling for age, sex, job tenure, and marital status, employee engagement had a significant and positive correlation with job satisfaction.

  12. Construct validity of the Perceived Criticism Measure.

    Science.gov (United States)

    Chambless, Dianne L; Blake, Kimberly D

    2009-06-01

    The construct validity of the Perceived Criticism Measure (PCM) was examined in 2 studies. In Study 1, 50 community couples participated in problem-solving interactions after which they rated interaction-specific perceived criticism and their criticism of their spouses. In addition, they provided ratings of perceived criticism for their relationship overall and completed measures of psychopathology and marital satisfaction. For both husbands and wives, convergent validity was demonstrated by moderate-to-large correlations between the PCM and spouses' own ratings of their criticism for both general and interaction-specific perceived criticism. In Study 2, 37 patients with obsessive-compulsive disorder and their spouses participated in problem-solving interactions and provided ratings of marital satisfaction and general perceived criticism. Five untrained coders rated the interactions according to their own definitions of the relatives' destructive criticism of the patient. Their aggregated ratings proved strongly related to patients' PCM scores. Higher PCM scores were related to lower marital satisfaction in both Studies 1 and 2. The results of these studies are supportive of the convergent validity of the Perceived Criticism Measure. Evidence of discriminant validity was mixed.

  13. Transitional Justice versus Traditional Justice: The Basque Case

    Directory of Open Access Journals (Sweden)

    Joxerramon Bengoextea

    2013-03-01

    Full Text Available Transitional justice is often understood as a field or toolkit that facilitates the establishment of "justice" and rule of law in post-conflict societies. It is also the interdisciplinary understanding and study of that toolkit or field. This article explores to what extent transitional justice is a relevant way of understanding the transformations taking place in the Basque Country in the post-conflict situation created since the final ceasefire was declared by ETA on October 20, 2011. The article analyses different aspects of the field of transitional justice and the experience in Spain and the Basque Country. It underlines the prevalence of truth-seeking processes (over amnesia and of addressing violations and victims' suffering to conclude with the need to enhance the rule of law and traditional-individualised-justice and transitional justice.

  14. Implicit Motives and Men’s Perceived Constraint in Fatherhood

    Directory of Open Access Journals (Sweden)

    Jessica Ruppen

    2016-11-01

    Full Text Available Research shows that implicit motives influence social relationships. However, little is known about their role in fatherhood and, particularly, how men experience their paternal role. Therefore, this study examined the association of implicit motives and fathers’ perceived constraint due to fatherhood. Furthermore, we explored their relation to fathers’ life satisfaction. Participants were fathers with biological children (N = 276. They were asked to write picture stories, which were then coded for implicit affiliation and power motives. Perceived constraint and life satisfaction were assessed on a visual analog scale. A higher implicit need for affiliation was significantly associated with lower perceived constraint, whereas the implicit need for power had the opposite effect. Perceived constraint had a negative influence on life satisfaction. Structural equation modeling revealed significant indirect effects of implicit affiliation and power motives on life satisfaction mediated by perceived constraint. Our findings indicate that men with a higher implicit need for affiliation experience less constraint due to fatherhood, resulting in higher life satisfaction. The implicit need for power, however, results in more perceived constraint and is related to decreased life satisfaction.

  15. Dentistry and distributive justice.

    Science.gov (United States)

    Dharamsi, Shafik; MacEntee, Michael I

    2002-07-01

    There is a growing concern in most countries to address the problem of inequities in health-care within the context of financial restraints on the public purse and the realities of health professions that are influenced strongly by the economic priorities of free-market economies. Dental professionals, like other health professionals, are well aware that the public expects oral health-related services that are effective, accessible, available and affordable. Yet, there is remarkably little reference in the literature to the theories of distributive justice that might offer guidance on how an equitable oral health service could be achieved. This paper considers three prominent theories of distributive justice--libertarianism, egalitarianism and contractarianism--within the controversial context of basic care and quality of life. The discussion leads towards a socially responsible, egalitarian perspective on prevention augmented by a social contract for curative care with the aim of providing maximum benefit to the least advantaged in society.

  16. Crime Victims Support System and Restorative Justice: Possible Implementation in Malaysia

    Directory of Open Access Journals (Sweden)

    Azlinda Azman, PhD

    2013-06-01

    Full Text Available Victims’ position is increasingly acknowledged in the criminal justice system across the world. Because of that, criminal justice systems in various countries slowly transform from focusing too much on the relationship between offenders and the legal system and to between the offenders and their victims. Several programs are highlighted such as victim-offender mediation, family group conferences, reparative orders and referral orders in this article. Findings from several studies support the effectiveness of the programs on both the victims and the offenders in terms of several measurements such as satisfaction and recidivism. Looking at this revolution, Malaysian academicians and professionals are beginning to recognize restorative justice as a possible revolution to its criminal justice system, but Malaysian criminal justice system first needs to strengthen or build components that support victims of crime, as this is one of the main principles of restorative justice. Currently, Malaysia still focuses on offenders and their relationship with legal system, but not much with their own victims (physical, emotional, and psychological consequences of the crime. Several possible issues before formal implementation of restorative justice are discussed. The issues (culture, training, and attitude of Malaysian people, including the victims, offenders, and those who work with them can influence the efficiency of restorative justice programs if not identified systematically. These issues can also be the possible research areas to be ventured in the future as these researches can help in implementation.

  17. Climate Change Justice

    OpenAIRE

    Sunstein, Cass R.; Posner, Eric A.

    2007-01-01

    Greenhouse gas reductions would cost some nations much more than others and benefit some nations far less than others. Significant reductions would impose especially large costs on the United States, and recent projections suggest that the United States has relatively less to lose from climate change. In these circumstances, what does justice require the United States to do? Many people believe that the United States is required to reduce its greenhouse gas emissions beyond the point that is ...

  18. Predicting life satisfaction of the Angolan elderly: a structural model.

    Science.gov (United States)

    Gutiérrez, M; Tomás, J M; Galiana, L; Sancho, P; Cebrià, M A

    2013-01-01

    Satisfaction with life is of particular interest in the study of old age well-being because it has arisen as an important component of old age. A considerable amount of research has been done to explain life satisfaction in the elderly, and there is growing empirical evidence on best predictors of life satisfaction. This research evaluates the predictive power of some aging process variables, on Angolan elderly people's life satisfaction, while including perceived health into the model. Data for this research come from a cross-sectional survey of elderly people living in the capital of Angola, Luanda. A total of 1003 Angolan elderly were surveyed on socio-demographic information, perceived health, active engagement, generativity, and life satisfaction. A Multiple Indicators Multiple Causes model was built to test variables' predictive power on life satisfaction. The estimated theoretical model fitted the data well. The main predictors were those related to active engagement with others. Perceived health also had a significant and positive effect on life satisfaction. Several processes together may predict life satisfaction in the elderly population of Angola, and the variance accounted for it is large enough to be considered relevant. The key factor associated to life satisfaction seems to be active engagement with others.

  19. Hume's Theory of Justice

    Directory of Open Access Journals (Sweden)

    Horacio Spector

    2014-01-01

    Full Text Available Hume developed an original and revolutionary theoretical paradigm for explaining the spontaneous emergence of the classic conventions of justice - stable possession, transference of property by consent, and the obligation to fulfill promises. In a scenario of scarce external resources, Hume's central idea is that the development of the rules of justice responds to a sense of common interest that progressively tames the destructiveness of natural self-love and expands the action of natural moral sentiments. By handling conceptual tools that anticipated game theory for centuries, Hume was able to break with rationalism, the natural law school, and Hobbes's contractarianism. Unlike natural moral sentiments, the sense of justice is valuable and reaches full strength within a general plan or system of actions. However, unlike game theory, Hume does not assume that people have transparent access to the their own motivations and the inner structure of the social world. In contrast, he blends ideas such as cognitive delusion, learning by experience and coordination to construct a theory that still deserves careful discussion, even though it resists classification under contemporary headings.

  20. Social Support and Optimism as Predictors of Life Satisfaction of College Students

    Science.gov (United States)

    Yalcin, Ilhan

    2011-01-01

    The purpose of this study was to investigate the predictive value of optimism, perceived support from family and perceived support from faculty in determining life satisfaction of college students in Turkey. One hundred and thirty three students completed the Satisfaction with Life Scale (Diener et al., Journal of Personality Assessment…

  1. Principals' Self-Efficacy: Relations with Job Autonomy, Job Satisfaction, and Contextual Constraints

    Science.gov (United States)

    Federici, Roger A.

    2013-01-01

    The purpose of the present study was to explore relations between principals' self-efficacy, perceived job autonomy, job satisfaction, and perceived contextual constraints to autonomy. Principal self-efficacy was measured by a multidimensional scale called the Norwegian Principal Self-Efficacy Scale. Job autonomy, job satisfaction, and contextual…

  2. Modeling Key Drivers of E-Learning Satisfaction among Student Teachers

    Science.gov (United States)

    Teo, Timothy; Wong, Su Luan

    2013-01-01

    This study explored the key drivers of student teachers' e-learning satisfaction. Three hundred and eighty-seven participants completed a survey questionnaire measuring their self-reported responses to six constructs (tutor quality, perceived usefulness, perceived ease of use, course delivery, facilitating conditions, and course satisfaction).…

  3. Social Support and Optimism as Predictors of Life Satisfaction of College Students

    Science.gov (United States)

    Yalcin, Ilhan

    2011-01-01

    The purpose of this study was to investigate the predictive value of optimism, perceived support from family and perceived support from faculty in determining life satisfaction of college students in Turkey. One hundred and thirty three students completed the Satisfaction with Life Scale (Diener et al., Journal of Personality Assessment…

  4. Satisfaction with early relationships with parents and psychosocial attributes in adulthood: which parent contributes more?

    Science.gov (United States)

    Hojat, M

    1998-06-01

    The relationships between perceived satisfaction with early relationships with parents and adults' psychosocial attributes were addressed in this study. The participants were 928 medical students (37% women) who completed a set of personality questionnaires. The results indicated that perceived satisfaction with the mother in childhood was significantly associated with less intensity and chronicity of loneliness, less depression, less anxiety, a less negative view of stressful life events, higher self-esteem, and more satisfaction with peer relationships. No significant association was found between perceived satisfaction with the father and these personality measures. The results are discussed in the context of attachment theory and internal working models.

  5. The Roles of Dehumanization and Moral Outrage in Retributive Justice

    Science.gov (United States)

    Bastian, Brock; Denson, Thomas F.; Haslam, Nick

    2013-01-01

    When innocents are intentionally harmed, people are motivated to see that offenders get their “just deserts”. The severity of the punishment they seek is driven by the perceived magnitude of the harm and moral outrage. The present research extended this model of retributive justice by incorporating the role of offender dehumanization. In three experiments relying on survey methodology in Australia and the United States, participants read about different crimes that varied by type (child molestation, violent, or white collar – Studies 1 and 2) or severity (Study 3). The findings demonstrated that both moral outrage and dehumanization predicted punishment independently of the effects of crime type or crime severity. Both moral outrage and dehumanization mediated the relationship between perceived harm and severity of punishment. These findings highlight the role of offender dehumanization in punishment decisions and extend our understanding of processes implicated in retributive justice. PMID:23626737

  6. The roles of dehumanization and moral outrage in retributive justice.

    Directory of Open Access Journals (Sweden)

    Brock Bastian

    Full Text Available When innocents are intentionally harmed, people are motivated to see that offenders get their "just deserts". The severity of the punishment they seek is driven by the perceived magnitude of the harm and moral outrage. The present research extended this model of retributive justice by incorporating the role of offender dehumanization. In three experiments relying on survey methodology in Australia and the United States, participants read about different crimes that varied by type (child molestation, violent, or white collar - Studies 1 and 2 or severity (Study 3. The findings demonstrated that both moral outrage and dehumanization predicted punishment independently of the effects of crime type or crime severity. Both moral outrage and dehumanization mediated the relationship between perceived harm and severity of punishment. These findings highlight the role of offender dehumanization in punishment decisions and extend our understanding of processes implicated in retributive justice.

  7. The roles of dehumanization and moral outrage in retributive justice.

    Science.gov (United States)

    Bastian, Brock; Denson, Thomas F; Haslam, Nick

    2013-01-01

    When innocents are intentionally harmed, people are motivated to see that offenders get their "just deserts". The severity of the punishment they seek is driven by the perceived magnitude of the harm and moral outrage. The present research extended this model of retributive justice by incorporating the role of offender dehumanization. In three experiments relying on survey methodology in Australia and the United States, participants read about different crimes that varied by type (child molestation, violent, or white collar - Studies 1 and 2) or severity (Study 3). The findings demonstrated that both moral outrage and dehumanization predicted punishment independently of the effects of crime type or crime severity. Both moral outrage and dehumanization mediated the relationship between perceived harm and severity of punishment. These findings highlight the role of offender dehumanization in punishment decisions and extend our understanding of processes implicated in retributive justice.

  8. Teaching for Social Justice: Motivations of Community College Faculty in Sociology

    Science.gov (United States)

    Brown, Sonia; Blount, Stacye; Dickinson, Charles A.; Better, Alison; Vitullo, Margaret Weigers; Tyler, Deidre; Kisielewski, Michael

    2016-01-01

    This article evaluates the reasons for career choice and job satisfaction among community college faculty who teach sociology, in relation to a social justice motivation for teaching. Using closed- and open-ended response data from a 2014 national survey of community college sociology faculty, this study finds that a preponderance of faculty do…

  9. Teaching for Social Justice: Motivations of Community College Faculty in Sociology

    Science.gov (United States)

    Brown, Sonia; Blount, Stacye; Dickinson, Charles A.; Better, Alison; Vitullo, Margaret Weigers; Tyler, Deidre; Kisielewski, Michael

    2016-01-01

    This article evaluates the reasons for career choice and job satisfaction among community college faculty who teach sociology, in relation to a social justice motivation for teaching. Using closed- and open-ended response data from a 2014 national survey of community college sociology faculty, this study finds that a preponderance of faculty do…

  10. Implementing a routine outcome assessment procedure to evaluate the quality of assistive technology service delivery for children with physical or multiple disabilities: Perceived effectiveness, social cost, and user satisfaction.

    Science.gov (United States)

    Desideri, Lorenzo; Bizzarri, Martina; Bitelli, Claudio; Roentgen, Uta; Gelderblom, Gert-Jan; de Witte, Luc

    2016-01-01

    There is a lack of evidence on the effects and quality of assistive technology service delivery (ATSD). This study presents a quasi-experimental 3-months follow-up using a pre-test/post-test design aimed at evaluating outcomes of assistive technology (AT) interventions targeting children with physical and multiple disabilities. A secondary aim was to evaluate the feasibility of the follow-up assessment adopted in this study with a view to implement the procedure in routine clinical practice. Forty-five children aged 3-17 years were included. Parents were asked to complete the Individual Prioritised Problem Assessment (IPPA) for AT effectiveness; KWAZO (Kwaliteit van Zorg [Quality of Care]) and Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST) 2.0 for satisfaction with ATSD; Siva Cost Analysis Instrument (SCAI) for estimating the social cost of AT interventions. At follow-up, 25 children used the AT recommended. IPPA effect sizes ranged from 1.4 to 0.7, showing a large effect of AT interventions. Overall, parents were satisfied with ATSD, but Maintenance, Professional Services, and AT Delivery were rated not satisfactory. SCAI showed more resources spent for AT intervention compared to human assistance without technological supports. AT may be an effective intervention for children with disabilities. Issues concerning responsiveness and feasibility of the IPPA and the SCAI instruments are discussed with a view to inform routine clinical practice.

  11. A Model for Employee Motivation and Satisfaction.

    Science.gov (United States)

    Grant, Philip C.

    1979-01-01

    To increase an employee's motivation, an employee must perceive that s/he will achieve higher satisfaction for greater effort. To generate such perception, rewards must clearly be contingent on effort and the cost of increased effort must grow at a slower rate than the increase in reward. (Author/IRT)

  12. How Do Positive Views Maintain Life Satisfaction?

    Science.gov (United States)

    Wu, Chia-Huei; Tsai, Ying-Mei; Chen, Lung Hung

    2009-01-01

    This study proposes three mediation pathways to explain how the positive views (perceived control, optimism and self-enhancement) proposed by Cummins and Nistico (Journal of Happiness Studies 3:37-69 2002) maintain life satisfaction. The three pathways were enhancing self-esteem, reducing have-want discrepancy and changing importance perceptions.…

  13. Flew on Entitlements and Justice

    OpenAIRE

    Peña, Lorenzo

    1989-01-01

    In «Equality, yes, surely; but Justice?», Antony Flew argues that egalitarianism and collectivism are incompatible with the concept of justice, since the usual concept of justice is that of giving everyone his due (or his own). That concept is intrinsically backward-looking; you cannot assign everyone his own by gratuitously presupposing that nothing is his own and that a fresh start is to be made. As against such a view, I maintain that, in a fairly obvio...

  14. Three Liberal Theories of Justice

    OpenAIRE

    Jiří MACHÁČEK

    2013-01-01

    The mail goal of this thesis is to introduce the modern theory of liberal justice with a focus on distributive justice. In addition, the author addresses the issue of value neutrality in the liberal state and the concept of equality in liberal theory. The author presents the concept of "justice as fairness" described by liberal political philosopher John Rawls. Afterwards his concept is subjected to criticism of other contemporary liberal philosophers Robert Nozick and Ronald Dworkin. The aut...

  15. Organizational and Occupational Identification: Relations to Teacher Satisfaction and Intention to Early Retirement

    Science.gov (United States)

    Gumus, Murat; Hamarat, Bahattin; Colak, Ertugrul; Duran, Erol

    2012-01-01

    Purpose: This paper aims to explore the effects of two work related identification (occupational and organizational) of school teachers on intention to early retirement (withdrawal) and satisfaction with the occupation and satisfaction with the school. It also seeks the influence of perceived external prestige on withdrawal and satisfaction.…

  16. Organizational and Occupational Identification: Relations to Teacher Satisfaction and Intention to Early Retirement

    Science.gov (United States)

    Gumus, Murat; Hamarat, Bahattin; Colak, Ertugrul; Duran, Erol

    2012-01-01

    Purpose: This paper aims to explore the effects of two work related identification (occupational and organizational) of school teachers on intention to early retirement (withdrawal) and satisfaction with the occupation and satisfaction with the school. It also seeks the influence of perceived external prestige on withdrawal and satisfaction.…

  17. Managing online service recovery: procedures, justice and customer satisfaction

    OpenAIRE

    Crisafulli, Benedetta; Singh, Jaywant

    2016-01-01

    Purpose The Internet has changed the way services are delivered and has created new forms of customer-firm interactions. Whilst online service failures remain inevitable, the Internet offers opportunities for delivering efficient service recovery through the online channel. Notwithstanding, research evidence on how firms can deliver online service recovery remains scarce. This study investigates the impact of two online service recovery strategies - online information and te...

  18. The relationship among expectation, perceived quality-value and satisfaction: A study on undergraduate students of tourismBeklenti, algılanan kalite-değer ve memnuniyet ilişkisi: Turizm lisans öğrencileri üzerine bir uygulama

    Directory of Open Access Journals (Sweden)

    Şirvan Şen Demir

    2013-02-01

    Full Text Available The main purpose of this study is (1 to analyze the relationship among corporate image, student expectations, perceived quality/value and satisfaction, (2 to determine the effects of external and internal factors on student satisfaction. Questionnaire for this study was developed from prior researches on a 5-point Likert-type. Through conducting a face-to-face interview, a total of 362 questionnaires were collected from students at the tourism department of a state university. LISREL 8.80 was used to analyze the data in context of Structural Equation Modelling (SEM that includes Exploratory Factor Analysis (EFA and Confirmatory Factor Analysis (CFA. As a result, the findings indicate that all factors have positive correlation each other. On the other hand, corporate image, student expectations, perceived quality/value have crucial impact on student satisfaction. Özet Bu çalışmanın temel amacı, (1 kurumsal imaj ile yükseköğretim kurumlarında okuyan öğrencilerin beklenti, algılanan kalite/değer ve memnuniyet ilişkisini ortaya koymak, (2 dışsal ve içsel faktörlerin öğrenci memnuniyeti üzerindeki etkisini belirlemektir. Daha önce yapılmış çalışmalardan elde edilen bilgilerden bir anket geliştirilmiştir. Bir devlet üniversitesinde turizm eğitimi alan öğrencilerle yüz yüze görüşme yöntemi ile 362 adet anket formu toplanmıştır. Verilere Yapısal Eşitlik Modeli (YEMkapsamında LISREL 8.80 istatistik programı kullanılarak Açıklayıcı Faktör Analizi (AFA ve Doğrulayıcı Faktör Analizi (DFA uygulanmıştır. Sonuçta tüm faktörlerin birbiri ile pozitif yönlü bir ilişkisi olduğu belirlenmiştir. diğer yandan kurumsal imaj, öğrenci beklentileri, algılanan kalite ve algılanan değerin öğrenci memnuniyeti üzerinde önemli bir etkisinin olduğu ortaya konulmuştur

  19. "Show me your impact": evaluating transitional justice in contested spaces.

    Science.gov (United States)

    Duggan, Colleen

    2012-02-01

    This paper discusses some of the most significant challenges and opportunities for evaluating the effects of programs in support of transitional justice - the field that addresses how post-conflict or post authoritarian societies deal with legacies of wide spread human rights violations. The discussion is empirically grounded in a case study that assesses the efforts of the International Development Research Centre (IDRC) and one of its Guatemalan partners to evaluate the effects of a museum exposition that is attempting to recast historic memory and challenge racist attitudes in post-conflict Guatemala. The paper argues that despite the increasing trend to fund transitional justice programs, many international aid donors are stuck in traditional and arguably orthodox paradigms of program evaluation. This is having a negative effect not only upon the administration of aid but also upon how transitional justice research is perceived and valued by local populations. The case study experience indicates that there is no perfect evaluation model or approach for evaluating transitional justice programming - only choices to be made by commissioners of evaluation, evaluators, and those being evaluated. These are profoundly influenced by the extreme politics and moral values that define transitional justice settings as contested spaces in which calls to remember the tragic past must be balanced with aspirations to re-build a hopeful future.

  20. The Perceived Quality of Life among School District Superintendents in Illinois Public Schools

    Science.gov (United States)

    Heffernan, Debra J.

    2012-01-01

    The purpose of this study was to determine the perception of quality of life among Illinois male and female superintendents, and to determine demographic differences. Frisch's Quality of Life Inventory (QOLI) was used, which measured perceived levels of importance, satisfaction and weighted satisfaction (importance and satisfaction) in sixteen…

  1. The Perceived Quality of Life among School District Superintendents in Illinois Public Schools

    Science.gov (United States)

    Heffernan, Debra J.

    2012-01-01

    The purpose of this study was to determine the perception of quality of life among Illinois male and female superintendents, and to determine demographic differences. Frisch's Quality of Life Inventory (QOLI) was used, which measured perceived levels of importance, satisfaction and weighted satisfaction (importance and satisfaction) in…

  2. Effects of Consumer Search Behavior Typology on the Relationship Between Customer Satisfaction and Behavioral Intentions

    Directory of Open Access Journals (Sweden)

    Wahyuningsih

    2007-04-01

    Full Text Available The author investigates how consumer search behavior typology affects the relationship between customer satisfaction and behavioral intentions. The results show that the type of consumer as defined by whether and how they search for information (passive, rational-active, relational-dependent perceive different levels of satisfaction and performs differently on satisfaction behavioral intentions linkages. Relational-dependent and rational active consumers are found to perceive higher satisfaction levels, and to express stronger intentions to engage in positive behavioral intentions than passive consumers. The identification of satisfaction and behavioral intentions within each search type allows managers to satisfy their consumers; hence, the company will obtain higher profit.

  3. A MANAGERIAL APPROACH OF CUSTOMER SATISFACTION DRIVERS IN THE CLOTHING INDUSTRY

    Directory of Open Access Journals (Sweden)

    Sunhilde CUC

    2010-01-01

    Full Text Available More than ever customer satisfaction has become a key factor for all industry and business enterprises. The article explains about the customers satisfaction esspecialy in the textile industry. First part presents the concept of customer satisfaction and its place in current management models and tools. The following are the main theories on customer satisfaction with application on textile sector. The key factors affecting customer satisfaction is considered as: perceived service quality, perceived product quality and brand image. We intend also to explain why the ecological products have a more important role in the costumes perception.

  4. Analysis of employee satisfaction

    OpenAIRE

    Cikrytová, Kateřina

    2009-01-01

    The thesis contains analysis of job satisfaction employees of call center. In the theoretical part is defined conception of job satisfaction, are described deteminants of job satisfaction and relationship between job satisfaction and work motivation. In the practical part are analysed results of questionnaire survey and there are presented suggestions measures to increas job satisfaction. The respondents were asked about satisfaction with the content of work, remuneration, work organization, ...

  5. Social justice in pandemic preparedness.

    Science.gov (United States)

    DeBruin, Debra; Liaschenko, Joan; Marshall, Mary Faith

    2012-04-01

    Pandemic influenza planning in the United States violates the demands of social justice in 2 fundamental respects: it embraces the neutrality of procedural justice at the expense of more substantive concern with health disparities, thus perpetuating a predictable and preventable social injustice, and it fails to move beyond lament to practical planning for alleviating barriers to accessing care. A pragmatic social justice approach, addressing both health disparities and access barriers, should inform pandemic preparedness. Achieving social justice goals in pandemic response is challenging, but strategies are available to overcome the obstacles. The public engagement process of one state's pandemic ethics project influenced the development of these strategies.

  6. Belief in a just world lowers perceived intention of corruption: the mediating role of perceived punishment.

    Science.gov (United States)

    Bai, Bao-Yu; Liu, Xiao-Xiao; Kou, Yu

    2014-01-01

    Corruption can be unfair and detrimental to societies; however, little is known regarding how individuals perceive corruption. We aim to understand how psychological factors, such as lay belief of the world, influence perceived intention of corruptive behavior. As corruption undermines justice, we hypothesize that belief in a just world to others (BJW-others) reduces perceived intention of corruptive behaviors. We conducted two correlational studies and one experimental study in China. Using hypothetical scenarios, perception toward bribery taking and nepotistic practices were assessed. In Study 1 and Study 2, we consistently found that BJW-others negatively predicted perceived intention of corruption, and this pattern was mediated by perceived likelihood of punishment. We further replicate this result in Study 3 by priming BJW-others, demonstrating its causal effect. The results indicate that BJW as one lay belief can be important in influencing people's attitudes toward corruption. Implications for future research and anti-corruption policies are also discussed.

  7. Belief in a just world lowers perceived intention of corruption: the mediating role of perceived punishment.

    Directory of Open Access Journals (Sweden)

    Bao-Yu Bai

    Full Text Available Corruption can be unfair and detrimental to societies; however, little is known regarding how individuals perceive corruption. We aim to understand how psychological factors, such as lay belief of the world, influence perceived intention of corruptive behavior. As corruption undermines justice, we hypothesize that belief in a just world to others (BJW-others reduces perceived intention of corruptive behaviors. We conducted two correlational studies and one experimental study in China. Using hypothetical scenarios, perception toward bribery taking and nepotistic practices were assessed. In Study 1 and Study 2, we consistently found that BJW-others negatively predicted perceived intention of corruption, and this pattern was mediated by perceived likelihood of punishment. We further replicate this result in Study 3 by priming BJW-others, demonstrating its causal effect. The results indicate that BJW as one lay belief can be important in influencing people's attitudes toward corruption. Implications for future research and anti-corruption policies are also discussed.

  8. Marital satisfaction of Chinese mothers of children with autism and intellectual disabilities in Hong Kong.

    Science.gov (United States)

    Kwok, S Y C L; Leung, C L K; Wong, D F K

    2014-12-01

    Previous research showed an association among perceived stigma, perceived caregiving burden and marital satisfaction of mothers. However, little is known about their relationship among mothers of young children with disabilities in the Chinese context. The mediating role of perceived caregiving burden between perceived stigma and marital satisfaction was seldom explored. Hence, the present study aims to investigate the relationship between perceived stigma, perceived caregiving burden and marital satisfaction of Chinese mothers of children with intellectual disabilities or autism spectrum disorders in Hong Kong. A cross-sectional survey using convenience sampling was conducted with mothers of pre-school children with disabilities aged from 2 to 6. A total of 160 completed questionnaires were collected from five special child care centres in Hong Kong. The findings in the hierarchical regression analyses showed that perceived stigma and perceived caregiving burden were significant predictors of mothers' marital satisfaction. Perceived burden, including perceived social burden, emotional burden and developmental burden but excluding time-dependence and physical burden, were found to be significant mediators between perceived stigma and marital satisfaction. To address the negative consequences brought on by stigma, measures can be taken to prevent stigmatisation and minimise the harmful effects. To alleviate mothers' perceived burden, Acceptance and Commitment Therapy, mutual support groups and psycho-educational and skills training programmes can be conducted for the mothers. © 2014 MENCAP and International Association of the Scientific Study of Intellectual and Developmental Disabilities and John Wiley & Sons Ltd.

  9. Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry

    OpenAIRE

    Suzana Marković; Sanja Raspor Janković

    2013-01-01

    Purpose – The purpose of the present study was to examine the relationship between service quality and customer satisfaction. The main objective was to discuss the impact of perceived service quality dimensions on customer satisfaction in the hotel industry in Croatia. Methodology – The data were collected using self-administered questionnaire. The questionnaire consisted of three parts. First, perceived service quality was measured using modified SERVQUAL model. Second, customer satisfact...

  10. Can organizational justice help the retention of general practitioners?

    Science.gov (United States)

    Heponiemi, Tarja; Manderbacka, Kristiina; Vänskä, Jukka; Elovainio, Marko

    2013-04-01

    In many countries, public sector has major difficulties in recruiting and retaining physicians to work as general practitioners (GPs). We examined the effects of taking up a public sector GP position and leaving public sector GP work on the changes of job satisfaction, job involvement and turnover intentions. In addition, we examined whether organizational justice in the new position would moderate these associations. This was a four-year prospective questionnaire study including two measurements among 1581 (948 women, 60%) Finnish physicians. A change to work as a public GP was associated with a substantial decrease in job satisfaction and job involvement when new GPs experienced that their primary care organization was unfair. However, high organizational justice was able to buffer against these negative effects. Those who changed to work as public GPs had 2.8 times and those who stayed as public GPs had 1.6 times higher likelihood of having turnover intentions compared to those who worked in other positions. Organizational justice was not able to buffer against this effect. Primary care organizations should pay more attention to their GPs - especially to newcomers - and to the fairness how management behaves towards employees, how processes are determined, and how rewards are distributed.

  11. Student Perceptions of Social Justice and Social Justice Activities

    Science.gov (United States)

    Torres-Harding, Susan R.; Steele, Cheronda; Schulz, Erica; Taha, Farah; Pico, Chantal

    2014-01-01

    Encouraging students to engage in activities that actively seek to promote social justice is a goal of many educators. This study analyzed college student perceptions around social justice and related activities in a medium-sized, urban university in the United States. Students' open-ended responses to questions assessing their perceptions of…

  12. Student Perceptions of Social Justice and Social Justice Activities

    Science.gov (United States)

    Torres-Harding, Susan R.; Steele, Cheronda; Schulz, Erica; Taha, Farah; Pico, Chantal

    2014-01-01

    Encouraging students to engage in activities that actively seek to promote social justice is a goal of many educators. This study analyzed college student perceptions around social justice and related activities in a medium-sized, urban university in the United States. Students' open-ended responses to questions assessing their perceptions of…

  13. Justice and Feelings: Toward a New Era in Justice Research

    NARCIS (Netherlands)

    Cremer, D. de; Bos, K. van den

    2007-01-01

    In this special issue, the relationship between feelings and justice and its consequences are highlighted. Five articles discuss the role that affect, feelings, and emotions play in justice processes across a variety of social settings. In the present introductory article, the position of past and p

  14. Framing perceived service quality and related constructs : A multilevel approach

    NARCIS (Netherlands)

    Roest, H.C.A.; Koelemeijer, K.

    1993-01-01

    Despite many publications on perceived service quality, the position of the construct relative to other key constructs in marketing/consumer behavior remains vague. This paper tries to bring conceptual clarity with regard to the relationships between perceived service quality, customer satisfaction/

  15. Framing perceived service quality and related constructs : A multilevel approach

    NARCIS (Netherlands)

    Roest, H.C.A.; Koelemeijer, K.

    1993-01-01

    Despite many publications on perceived service quality, the position of the construct relative to other key constructs in marketing/consumer behavior remains vague. This paper tries to bring conceptual clarity with regard to the relationships between perceived service quality, customer satisfaction/

  16. Why Does Mentoring Work? The Role of Perceived Organizational Support

    Science.gov (United States)

    Baranik, Lisa E.; Roling, Elizabeth A.; Eby, Lillian T.

    2010-01-01

    The authors examined the mediating role of perceived organizational support in the relationship between mentoring support received and work attitudes. Perceived organizational support partly mediated the relationship between specific types of mentoring support and job satisfaction and affective organizational commitment. Specifically, sponsorship,…

  17. The role of overall justice judgments in organizational justice research: a test of mediation.

    Science.gov (United States)

    Ambrose, Maureen L; Schminke, Marshall

    2009-03-01

    Organizational justice research traditionally focuses on the unique predictability of different types of justice (distributive, procedural, and interactional) and the relative importance of these types of justice on outcome variables. Recently, researchers have suggested shifting from this focus on specific types of justice to a consideration of overall justice. The authors hypothesize that overall justice judgments mediate the relationship between specific justice facets and outcomes. They present 2 studies to test this hypothesis. Study 1 demonstrates that overall justice judgments mediate the relationship between specific justice judgments and employee attitudes. Study 2 demonstrates the mediating relationship holds for supervisor ratings of employee behavior. Implications for research on organizational justice are discussed.

  18. Health Law as Social Justice.

    Science.gov (United States)

    Wiley, Lindsay F

    2014-01-01

    Health law is in the midst of a dramatic transformation. From a relatively narrow discipline focused on regulating relationships among individual patients, health care providers, and third-party payers, it is expanding into a far broader field with a burgeoning commitment to access to health care and assurance of healthy living conditions as matters of social justice. Through a series of incremental reform efforts stretching back decades before the Affordable Care Act and encompassing public health law as well as the law of health care financing and delivery, reducing health disparities has become a central focus of American health law and policy. This Article labels, describes, and furthers a nascent "health justice" movement by examining what it means to view health law as an instrument of social justice. Drawing on the experiences of the reproductive justice, environmental justice, and food justice movements, and on the writings of political philosophers and ethicists on health justice, I propose that health justice offers an alternative to the market competition and patient rights paradigms that currently dominate health law scholarship, advocacy, and reform. I then examine the role of law in reducing health disparities through the health justice lens. I argue that the nascent health justice framework suggests three commitments for the use of law to reduce health disparities. First, to a broader inquiry that views access to health care as one among many social determinants of health deserving of public attention and resources. Second, to probing inquiry into the effects of class, racial, and other forms of social and cultural bias on the design and implementation of measures to reduce health disparities. And third, to collective action grounded in community engagement and participatory parity. In exploring these commitments, I highlight tensions within the social justice framework and between the social justice framework and the nascent health justice movement

  19. Associations between perceived employability, employee well-being, and its contribution to organizational success: a matter of psychological contracts?

    NARCIS (Netherlands)

    Cuyper, de N.; Heijden, van der B.I.J.M.; Witte, van de H.

    2011-01-01

    We investigated interactions between perceived employability and employees' perceptions about psychological contract obligations made by the employer in relation to life and job satisfaction, self-rated performance, and turnover intention. We hypothesized that perceived employability relates positiv

  20. Justice in Cyberwar

    Directory of Open Access Journals (Sweden)

    Klaus-Gerd Giesen

    2014-06-01

    Full Text Available http://dx.doi.org/10.5007/1677-2954.2014v13n1p27The text aims at providing an ethical framework for cyber warfare. The latter is changing our understanding of war (and peace as well as the relationship between the human being and the machine. Rejecting Heidegger’s fatalistic stance towards technology it is argued that norms of international justice should be formulated in order to attempt to regulate this new military dimension. The potentially considerable destructive force of cyberweapon systems for civilian infrastructure is emphasized, especially as far as the « Internet of Things » (all physical objects connected to the Internet is concerned. In a foreseeable future cyberwar operations may kill many civilians. After defining the concept of cyberwar and explainig why it is a new and important moral issue, the paper heavily relies on just war ethics in order to reach norms for justice in cyberwar. It is shown that Immanuel Kant has not just been a philosopher of (perpetual peace, but (in the Metaphysics of Morals also a just war theorist who developed his normative framework in a fruitful dialog with Aquinas (against Vitoria and Suarez. His norms for jus ad bellum and jus in bello are carefully and critically applied to cyberwar. However, Kant’s major innovation in just war theory has been the concept of jus post bellum. The paper demonstrates how important this dimension of justice is in cyberwar, and how to apply it, including through recommendations for a treaty in international law.