Managing customer knowledge

OpenAIRE

2013-01-01

M. Phil. (Information Management) Customer relationship management has been exposed as a strategic failure, unveiling only customer dissatisfaction. A new method for managing customers is consequently required. The effect of the knowledge economy has brought about a change in global orientation, in the focus on customer wants and needs to increase satisfaction. There was then a shift in focus from information to knowledge. In such an economy, the customer knowledge management strategy, as ...

Knowledge Management: An Introduction.

Science.gov (United States)

Mac Morrow, Noreen

2001-01-01

Discusses issues related to knowledge management and organizational knowledge. Highlights include types of knowledge; the knowledge economy; intellectual capital; knowledge and learning organizations; knowledge management strategies and processes; organizational culture; the role of technology; measuring knowledge; and the role of the information…

Basic Elements of Knowledge Management

Directory of Open Access Journals (Sweden)

Marcin W. Staniewski

2007-10-01

Full Text Available The article is a review of basic knowledge management terminology. It presents such a description as: knowledge resources levels (data, information, knowledge, and wisdom, knowledge sources (internal, external, and knowledge typology (implicit, tacit or individual, social. Moreover the article characterizes knowledge management process, knowledge management system and main knowledge management strategies (codification, personalization. At the end of the article there is mentioned the knowledge creating process (the concept of knowledge creation spiral and the role of Intelligence Technology (IT and organizational culture as main elements supporting knowledge management implementation in organizations.

Knowledge Management

DEFF Research Database (Denmark)

Hald Nielsen, Bo; Nicolajsen, Katrine

For Økonomistyrelsen opstilles en teoretisk model over forudsætningerne for, at mmah er kan anvende knowledge management. Praksis vurderes dernæst i forhold til denne model.......For Økonomistyrelsen opstilles en teoretisk model over forudsætningerne for, at mmah er kan anvende knowledge management. Praksis vurderes dernæst i forhold til denne model....

Knowledge management strategies: Enhancing knowledge transfer to clinicians and patients.

Science.gov (United States)

Roemer, Lorrie K; Rocha, Roberto A; Del Fiol, Guilherme; Bradshaw, Richard L; Hanna, Timothy P; Hulse, Nathan C

2006-01-01

At Intermountain Healthcare (Intermountain), executive clinical content experts are responsible for disseminating consistent evidence-based clinical content throughout the enterprise at the point-of-care. With a paper-based system it was difficult to ensure that current information was received and was being used in practice. With electronic information systems multiple applications were supplying similar, but different, vendor-licensed and locally-developed content. These issues influenced the consistency of clinical practice within the enterprise, jeopardized patient and clinician safety, and exposed the enterprise and its employees to potential financial penalties. In response to these issues Intermountain is developing a knowledge management infrastructure providing tools and services to support clinical content development, deployment, maintenance, and communication. The Intermountain knowledge management philosophy includes strategies guiding clinicians and consumers of health information to relevant best practice information with the intention of changing behaviors. This paper presents three case studies describing different information management problems identified within Intermountain, methods used to solve the problems, implementation challenges, and the current status of each project.

Making Sense of Rocket Science - Building NASA's Knowledge Management Program

Science.gov (United States)

Holm, Jeanne

2002-01-01

The National Aeronautics and Space Administration (NASA) has launched a range of KM activities-from deploying intelligent "know-bots" across millions of electronic sources to ensuring tacit knowledge is transferred across generations. The strategy and implementation focuses on managing NASA's wealth of explicit knowledge, enabling remote collaboration for international teams, and enhancing capture of the key knowledge of the workforce. An in-depth view of the work being done at the Jet Propulsion Laboratory (JPL) shows the integration of academic studies and practical applications to architect, develop, and deploy KM systems in the areas of document management, electronic archives, information lifecycles, authoring environments, enterprise information portals, search engines, experts directories, collaborative tools, and in-process decision capture. These systems, together, comprise JPL's architecture to capture, organize, store, and distribute key learnings for the U.S. exploration of space.

Knowledge management in support of enterprise risk management

OpenAIRE

Rodriguez, Eduardo; Edwards, John S.

2014-01-01

Risk management and knowledge management have so far been studied almost independently. The evolution of risk management to the holistic view of Enterprise Risk Management requires the destruction of barriers between organizational silos and the exchange and application of knowledge from different risk management areas. However, knowledge management has received little or no attention in risk management. This paper examines possible relationships between knowledge management constructs relate...

Knowledge Management

Directory of Open Access Journals (Sweden)

Ravi Kiran

2013-04-01

Full Text Available The present study covers the knowledge management (KM in institutions of higher technical education (IHTEs from the perspective of thought leaders and junior academia to identify whether there is a difference of opinion regarding KM strategies, including knowledge technologies, knowledge acquisition, knowledge storage, knowledge dissemination, and KM-based framework for research and curriculum development (CD. Data have been collected through structured questionnaire from 141 respondents covering 30 higher educational institutions in India, including national- and state-level institutions—Designations of the targeted respondents in the IHTEs have been categorized into (a senior academia, that is, professors, heads, and associate professors occupying senior management positions, considered to be the institute overseers and thought leaders of KM and (b junior academia consisting of assistant professors and lecturers who are using and also contributing to the KM system. ANOVA has been used to see whether there is a significant difference of opinion among the two groups of knowledge users. The results of the study highlight a significant difference among the two groups regarding knowledge technologies, knowledge acquisition, knowledge storage, and knowledge dissemination. But, there is a consensus regarding KM-based framework for research and CD.

[Knowledge management (I)].

Science.gov (United States)

Ruiz Moreno, J; Cruz Martín Delgado, M

2001-09-01

Beyond to be in fashion, the knowledge management (KM) is by itself a powerful strategic weapon for managing organizations. In a first part, the authors analyze strategic concepts related to management, emphasizing the attachment between KM and competitive advantage. Finally, the authors tie the KM to learning process ("tacit knowledge", "socialization", "externalization", "combination", and "internationalization").

Knowledge-enabled Customer Relationship Management: integrating customer relationship management and knowledge management concepts

OpenAIRE

Gebert, Henning; Geib, Malte; Kolbe, Lutz; Brenner, Walter

2003-01-01

The concepts of customer relationship management (CRM) and knowledge management (KM) both focus on allocating resources to supportive business activities in order to gain competitive advantages. CRM focuses on managing the relationship between a company and its current and prospective customer base as a key to success, while KM recognizes the knowledge available to a company as a major success factor.From a business process manager's perspective both the CRM and KM approaches promise a positi...

Knowledge Management at CNAT

Energy Technology Data Exchange (ETDEWEB)

Callosada, C. de la

2016-07-01

Knowledge management at CNAT (Almaraz & Trillo NPPs) representsa significant part of our safety-oriented management system. The purpose is to generate for the stations useful knowledge, which should be then preserved and made easily accessible for everyone in the organization. The aim is to promote knowledge usage for ensuring safe plant operation and facilitating the required generational change-over. In fact, knowledge management is considered one of the main policies at CNAT, with everyone in the organization being expected to collaborate in it. Similarly, some general behavioral expectations at CNAT are directly or indirectly related to knowledge management (i.e. qualification, teamwork, learning and continuous improvement). (Author)

Personal knowledge management: the foundation of organisational knowledge management

Directory of Open Access Journals (Sweden)

Priti Jain

2011-01-01

Full Text Available The purpose of this small-scale study was to explore how people perceived Personal Knowledge Management (PKM, whether people were aware of the PKM concept, and how PKM can have an impact on organisational knowledge management and productivity. A questionnaire survey with quantitative and qualitative questions was used. The study revealed that a majority (63% of respondents were not aware of the PKM concept; 33% were aware, while 2% had a vague idea about it. Eighty three (83% felt that it was important to manage personal knowledge and that PKM could increase individual productivity and organisational performance. The major recommendations included creating awareness about PKM. It should be at the heart of each employee-development programme, alignment of personal and organisational goals and adequate facilities and training in PKM.

Knowledge management: organizing nursing care knowledge.

Science.gov (United States)

Anderson, Jane A; Willson, Pamela

2009-01-01

Almost everything we do in nursing is based on our knowledge. In 1984, Benner (From Novice to Expert: Excellence and Power in Clinical Nursing Practice. Menlo Park, CA: Addison-Wesley; 1984) described nursing knowledge as the culmination of practical experience and evidence from research, which over time becomes the "know-how" of clinical experience. This "know-how" knowledge asset is dynamic and initially develops in the novice critical care nurse, expands within competent and proficient nurses, and is actualized in the expert intensive care nurse. Collectively, practical "know-how" and investigational (evidence-based) knowledge culminate into the "knowledge of caring" that defines the profession of nursing. The purpose of this article is to examine the concept of knowledge management as a framework for identifying, organizing, analyzing, and translating nursing knowledge into daily practice. Knowledge management is described in a model case and implemented in a nursing research project.

Knowledge management method for knowledge based BWR Core Operation Management System

Energy Technology Data Exchange (ETDEWEB)

Wada, Yutaka; Fukuzaki, Takaharu; Kobayashi, Yasuhiro

1989-03-01

A knowledge management method is proposed to support an except whose knowledge is stored in a knowledge base in the BWR Core Operation Management System. When the alterations in the operation plans are motivated by the expert after evaluating them, the method attempts to find the knowledge which must be modified and to give the expert guidances. In this way the resultant operation plans are improved by modifying values of referenced data. Using data dependency among data, which are defined and referred during inference, data to be modified are retrieved. In generating modification guidances, data reference and definition procedures are classified by syntactic analysis of knowledge. The modified data values are calculated with a sensitivity between the increment in the data to be modified and the resultant one in the performance of operation plans. The efficiency of the knowledge management by the proposed method, when applied to the knowledge based system including 500 pieces of knowledge for BWR control rod programming, is higher than that for interactive use of existing general purpose editors. (author).

Knowledge management method for knowledge based BWR Core Operation Management System

International Nuclear Information System (INIS)

Wada, Yutaka; Fukuzaki, Takaharu; Kobayashi, Yasuhiro

1989-01-01

A knowledge management method is proposed to support an except whose knowledge is stored in a knowledge base in the BWR Core Operation Management System. When the alterations in the operation plans are motivated by the expert after evaluating them, the method attempts to find the knowledge which must be modified and to give the expert guidances. In this way the resultant operation plans are improved by modifying values of referenced data. Using data dependency among data, which are defined and referred during inference, data to be modified are retrieved. In generating modification guidances, data reference and definition procedures are classified by syntactic analysis of knowledge. The modified data values are calculated with a sensitivity between the increment in the data to be modified and the resultant one in the performance of operation plans. The efficiency of the knowledge management by the proposed method, when applied to the knowledge based system including 500 pieces of knowledge for BWR control rod programming, is higher than that for interactive use of existing general purpose editors. (author)

Knowledge management in creativity

DEFF Research Database (Denmark)

Byrge, Christian; Hansen, Søren

2011-01-01

Is it possible to predetermine what kind of ideas that comes out of creativity by using knowledge management? Is it possible to decide beforehand what ideas we want to generate and the direction in which an idea takes in the further development? This paper deals with knowledge management in creat......Is it possible to predetermine what kind of ideas that comes out of creativity by using knowledge management? Is it possible to decide beforehand what ideas we want to generate and the direction in which an idea takes in the further development? This paper deals with knowledge management...... in creativity. The point of departure is taken in the connection between knowledge in a cognitive sense, and creativity focussing on ideas. The paper gives a perspective on how knowledge management can be part of creativity. It develops a concept of horizontal thinking and combines it with the fuzzy set theory...

Evolution in Clinical Knowledge Management Strategy at Intermountain Healthcare

Science.gov (United States)

Hulse, Nathan C.; Galland, Joel; Borsato, Emerson P.

2012-01-01

In this manuscript, we present an overview of the clinical knowledge management strategy at Intermountain Healthcare in support of our electronic medical record systems. Intermountain first initiated efforts in developing a centralized enterprise knowledge repository in 2001. Applications developed, areas of emphasis served, and key areas of focus are presented. We also detail historical and current areas of emphasis, in response to business needs. PMID:23304309

Social Media for Knowledge Management

DEFF Research Database (Denmark)

Dyrby, Signe

2013-01-01

of social media as a tool for knowledge management presents an interesting addition to existing knowledge management initiatives. In this research in progress paper, social media for knowledge management is explored through investigating the research question, how can social media influence knowledge...... and show multiple opportunities and challenges for adopting these initiatives into organizational practices. In recent years social media technologies have entered the organizational spheres with the objective of connecting people and enabling them to share and build knowledge. The application and use...... management practices in organizations? The investigation builds on a theoretical reflection of the concepts of knowledge management practices and social media. The method for the theoretical investigation is based in the outline of core literature perspectives dealing with knowledge management practices...

Management of knowledge across generations: preventing knowledge loss, enabling knowledge readiness

International Nuclear Information System (INIS)

Day, John A.

2012-01-01

J. Day argued that the preservation of records is a necessary, but not a sufficient condition to enable intelligent future decision making and management of nuclear waste. He distinguishes knowledge management from information management. Information without the potential to act on it is information for its own sake. He believes that knowledge will be a key factor for the generations that follow us. Records need knowledge, and knowledge needs records. A single representation of knowledge can be dangerous. Knowledge is multifaceted and complex, which necessitates a holistic approach. Throughout the presentation the concepts of 'knowledge readiness' and 'knowledge mothballing' (the process of knowing, forgetting and relearning) were proposed. Based on experiences at Sellafield the actions of knowledge audit mapping (including technical, societal and historical knowledge), knowledge loss risk assessing (although we would like to we cannot hold on to everything, and should thus take a risk approach, asking ourselves what is at stake if we delete certain parts of information), and knowledge retention for the long term management of a nuclear facility were presented. During the discussion, the link between knowledge and behaviour was raised. It was argued that the better informed people are, the less likely they are to make mistakes

IT Management: How IT managers gain IT knowledge

DEFF Research Database (Denmark)

Søndergård, Jes; Tambo, Torben; Koch, Christian

2010-01-01

It is not a secret that, IT management has become more and more and integrated part of almost all organizations. IT managers posses an enormous amount of knowledge within both organizational knowledge and general IT knowledge. This article investigates how IT managers keep themselves updated...... on IT knowledge in general and looks into how much time IT managers spend on weekly basis searching the net for new or problem solving IT knowledge. The theory used in this paper is used to investigate the current role of IT managers and what issues they are facing. Furthermore a research is conducted where 7...... IT managers in medium sized and large Danish companies are interviewed to add further focus on the role of the IT manager and to focus on how they keep themselves updated. Beside finding substantial need for more research, IT managers - generalists or specialists - only have limited knowledge resources...

Successes and Failures of Knowledge Management: An Investigation into Knowledge Management Metrics

International Nuclear Information System (INIS)

Liebowitz, J.

2016-01-01

Full text: In reviewing the literature and industry reports, a number of organizations have approached KM metrics from a balanced scorecard, intellectual capital (e.g., Skandia’s intellectual capital navigator), activity-based costing, or other borrowed approaches from the accounting and human resources disciplines. Liebowitz in his edited book, Making Cents Out of Knowledge Management (Scarecrow Press, 2008), shows case studies of organizations trying to measure knowledge management success. A few methodologies have examined ways to measure return on knowledge, such as Housel and Bell’s knowledge value-added (KVA) methodology (Housel and Bell, 2001). Liebowitz analyzed over 80 publications on knowledge management metrics, whereby KM metrics can be divided into system measures, output measures, and outcome measures. (author

Conceptualizing Knowledge Communication for Project Management

DEFF Research Database (Denmark)

Kampf, Constance Elizabeth

2015-01-01

In the field of project management, the search for better ways to manage projects is ongoing. One of the more recent trends in the literature focuses on the integration of knowledge management in project management environments. Advantages of integrating knowledge management into projects can be ...... knowledge for project management, this paper focuses on extending Knowledge Management to include concepts related to communicating knowledge from the fields of rhetoric, knowledge communication, and corporate communication....

Management and leadership: analysis of nurse manager's knowledge.

Science.gov (United States)

Lourenço, Maria Regina; Shinyashiki, Gilberto Tadeu; Trevizan, Maria Auxiliadora

2005-01-01

Nurses have assumed management positions in many health institutions. To properly accomplish the demands of this role, it is important that they be competent in both management and leadership. For appropriate performance, knowledge of management and supervision styles is a priority. Therefore, the goal of this investigation is to identify the nurse manager's knowledge regarding management and leadership. A structured questionnaire containing twenty-seven questions was applied to twelve Brazilian nurse managers of primary care center called "Family Basic Health Units". Data analysis suggested that the nurse manager lower knowledge in management and leadership is related to visionary leadership, management and leadership conceptual differences, leader's behavior, and situational leadership. And, nurse manager greater knowledge is related to power; team work, and coherence between values and attitudes.

Design knowledge management using configuration manager

International Nuclear Information System (INIS)

Kang, Mu Jin; Jung, Seung Hwan

2000-01-01

It is known that about 15 to 40 percent of total design time is spent on retrieving information such as standard parts, handbook data, engineering equations, previous designs. This paper describes a knowledge management system for machine tool design. Product structuring, change management, and complex design knowledge management are possible through the developed system. The system can speed up the design process by making necessary data instantly available as it is needed and keeping of all the relevant design information and knowledge including individual decisions, design intentions, documents, and drawings

Knowledge management - A key issue for EnBW

International Nuclear Information System (INIS)

Zimmer, H.J.

2007-01-01

power facilities. Competent and motivated employees, a good safety culture, excellent knowledge management and good organised processes create a solid foundation. This is why knowledge management has been consistently and systematically integrated in the EnBW strategy for a number of years now. Examples for the implementation of knowledge management objectives in the nuclear energy operations of EnBW: 1) Cascading of corporate goals down to the individual company and clear-cut definition and broadly-based communication of the goals on the level of the nuclear generating company to ensure that employees understand the overall context and the key challenges. 2) Far-sighted personnel planning providing for overlaps between outgoing and new incoming employees, measures to promote the willingness to learn etc. 3) Human resource management/Maintenance of personnel levels exceeding official requirements. 4) Cooperation with other German energy supply companies in the creation of a 'nuclear energy expert network' to systematically support and promote the preservation of the nuclear technology infrastructure in the research landscape 5) Implementation of a special knowledge management project in connection with the dismantling of the Obrigheim facility. 6) Implementation of an indicator-based safety management system at all nuclear power plant locations of EnBW. 7) All processes that are key to operation are standardised in the form of a workflow model and documented in an electronic database system; appointment of responsible process officer. 8) Strategic and broadly based ageing management programme. 9) EnBW's nuclear power plants regularly undergo international reviews. (author)

Cross-cultural Knowledge Management

Directory of Open Access Journals (Sweden)

Dorel Mihai PARASCHIV

2009-01-01

Full Text Available The success of international companies in providing high quality products and outstanding services is subject, on the one hand, to the increasing dynamic of the economic environment and on the other hand to the adoption of worldwide quality standards and procedures. As market place is becoming more and more global, products and services offered worldwide by international companies must face the multi-cultural environment challenges. These challenges manifest themselves not only at customer relationship level but also deep inside companies, at employee level. Important support in facing all these challenges has been provided at cognitive level by management system models and at technological level by information cutting edge technologies Business Intelligence & Knowledge Management Business Intelligence is already delivering its promised outcomes at internal business environment and, with the explosive deployment of public data bases, expand its analytical power at national, regional and international level. Quantitative measures of economic environment, wherever available, may be captured and integrated in companies’ routine analysis. As for qualitative data, some effort is still to be done in order to integrate measures of social, political, legal, natural and technological environment in companies’ strategic analysis. An increased difficulty is found in treating cultural differences, common knowledge making the most hidden part of any foreign environment. Managing cultural knowledge is crucial to success in cultivating and maintaining long-term business relationships in multicultural environments. Knowledge Management provides the long needed technological support for cross-cultural management in the tedious task of improving knowledge sharing in multi-national companies and using knowledge effectively in international joint ventures. The paper is approaching the conceptual frameworks of knowledge management and proposes an unified model

Knowledge Management and Transfer

Energy Technology Data Exchange (ETDEWEB)

Sennanye, D.M.; Thugwane, S.J.; Rasweswe, M.A. [South African Young Nuclear Professionals Society, South African Nuclear Energy Cooperation, National Nuclear Regulator, P O Box 7106, Centurion 0046 (South Africa)

2008-07-01

Knowledge management has become an important concept in the nuclear industry globally. This has been driven by the fact that new reactors are commissioned and some are decommissioned. Since most old experts are near retirement then there is a need to capture the nuclear knowledge and expertise and transfer it to the new generation. Knowledge transfer is one of the important building blocks of knowledge management. Processes and strategies need to be developed in order to transfer this knowledge. South African Young Nuclear Professionals Society (SAYNPS) has established a document to address strategies that can be used to close the knowledge gap between the young less experienced and experts in the field. This action will help the young generation to participate in knowledge management. The major challenges will be the willingness of the experts to share and making sure that all knowledge is captured, stored and kept up to date. The paper presents the SAYNPS point of view with regard to knowledge transfer. (authors)

Knowledge Management and Transfer

International Nuclear Information System (INIS)

Sennanye, D.M.; Thugwane, S.J.; Rasweswe, M.A.

2008-01-01

Knowledge management has become an important concept in the nuclear industry globally. This has been driven by the fact that new reactors are commissioned and some are decommissioned. Since most old experts are near retirement then there is a need to capture the nuclear knowledge and expertise and transfer it to the new generation. Knowledge transfer is one of the important building blocks of knowledge management. Processes and strategies need to be developed in order to transfer this knowledge. South African Young Nuclear Professionals Society (SAYNPS) has established a document to address strategies that can be used to close the knowledge gap between the young less experienced and experts in the field. This action will help the young generation to participate in knowledge management. The major challenges will be the willingness of the experts to share and making sure that all knowledge is captured, stored and kept up to date. The paper presents the SAYNPS point of view with regard to knowledge transfer. (authors)

Structuring Knowledge Management – Classical Theory, Strategic Initiation And Operational Knowledge Management (part I

Directory of Open Access Journals (Sweden)

Zawiła-Niedźwiecki Janusz

2015-06-01

Full Text Available The article is the generalization of experience of the implementation project, which has been treated as well as a research field. The results are presented in two parts. The first part includes: a description of the classical approach to knowledge management and shows the concept of structure of process of knowledge management with a description of the procedure in each step of the process. The key idea is to divide the process in three spirals of actions: spiral of perfecting the collection of knowledge; spiral of the perfecting of the formulation of knowledge; spiral of perfecting the utilization of knowledge. Part II of this paper is article Structuring Knowledge Management – Levels, Resources And Efficiency Areas of Knowledge Management (DOI: 10.1515/fman-2015-0042.

Designing Knowledge Map for Knowledge Management projects Using Network Analysis

Directory of Open Access Journals (Sweden)

heidar najafi

2017-09-01

Full Text Available In this research knowledge management has been studied as an interdisciplinary area. We aim to find an answer for this question that "what are the scientific structure and knowledge map of knowledge management projects regarding these two aspect of subject areas and keywords. For this purpose, nearly 40000 scientific documents including knowledge management as one of their keywords were selected from Scopus database and were studied in various subject areas. In this research,bar charts have been drawn for each index of subject areas and keywords. Besides, using Co-occurrence matrix, adjacency graphs were drawn and then clustered using Average-Link algorithm. Bar charts and graphs were drawn using R and Excel software. The results of this research showed that among the researches on knowledge management in the world, the most relevant scientific fields to knowledge management are Computer Sciences with 32.5%, Business, Management and Accounting with 14.5%, Engineering with 13.7%, Decisive Sciences with 12.6%, Mathematics with 7.07%, and Social Sciences with 6.63%, respectively. The most keywords collocate with knowledge management in the world are Human-Computer Interaction, Information Management, Systems Management, Information Technology, Manufacturing, Acquisition of Knowledge, Semantics, Knowledge Transfer, Ontology and Information Retrieval.

Knowledge Management System in Health & Social Care: Review on 20 Practiced Knowledge Management

Directory of Open Access Journals (Sweden)

Muhammad Saiful Ridhwan

2014-02-01

Full Text Available The importance of managing medical information has become very critical in the healthcare delivery system. Medical information nowadays are optimized towards serving different areas such as; diagnosing of diseases, planning and administration, treatment and monitoring of patient outcomes, services and costs. This article provides a review into various Health and Social Care systems which encompasses the Knowledge Management value. For analysis, more than 30 systems that are related to Health and Social Care were gathered via Internet research, only 20 of these systems were finally selected based on recent system development and popularity of the system.Keywords: Health Care, Knowledge, Knowledge Management, Social Care, systemdoi:10.12695/ajtm.2013.6.2.4 How to cite this article:Ridhwan, M.S., and Oyefolahan, I.O. (2013. Knowledge Management System in Health & Social Care: Review on 20 Practiced Knowledge Management. The Asian Journal of Technology Management 6 (2: 92-101. Print ISSN: 1978-6956; Online ISSN: 2089-791X. doi:10.12695/ajtm.2013.6.2.4

Green knowledge management to support environmental sustainability; Green knowledge management zur Unterstuetzung oekologischer Nachhaltigkeit

Energy Technology Data Exchange (ETDEWEB)

Dornhoefer, Mareike-Jessica

2017-01-24

Sustainability, environmental management and green initiatives are topics which gradually developed into trends since the late 1980s, not only in research institutions, but also in public and private organizations. While the usage of energy and other resources are increasing, these organizations search for new possibilities to reduce the economic, ecologic and social burdens and consequences of office and production environments for employees and nature. While certified environmental management systems were established already in the 1990s, green approaches and technologies are only about 10 years old and steadily developing. Decisions about a fitting strategy and the support of suitable measures inside an organization always require knowledge provided for the decision makers. Furthermore it is of importance to record the environmental consequences of the operational business and to not only record data and information, but to create a context and deduce the knowledge for future activities. Based on this situation, the work addresses the main research question of how �classical'' knowledge management might be further developed or transformed into Green Knowledge Management and how it addresses the goals of sustainability, especially ecological sustainability, environmental management and green approaches alike? The definition of Green Knowledge Management consists of five factors, which are discussed systematically, explored conceptually and documented with the help of practical examples. Different knowledge management models and their respective building blocks are analyzed to deduce how knowledge processes might interact with environmental ones as well as green aspects. Also different types of knowledge management systems are analysed for their application possibilities. A planning and decision making tool in form of a three dimensional cube, the ''Green Knowledge Management Cube'' is introduced on a conceptual level and documented

[Clinical practice guidelines and knowledge management in healthcare].

Science.gov (United States)

Ollenschläger, Günter

2013-10-01

Clinical practice guidelines are key tools for the translation of scientific evidence into everyday patient care. Therefore guidelines can act as cornerstones of evidence based knowledge management in healthcare, if they are trustworthy, and its recommendations are not biased by authors' conflict of interests. Good medical guidelines should be disseminated by means of virtual (digital/electronic) health libraries - together with implementation tools in context, such as guideline based algorithms, check lists, patient information, a.s.f. The article presents evidence based medical knowledge management using the German experiences as an example. It discusses future steps establishing evidence based health care by means of combining patient data, evidence from medical science and patient care routine, together with feedback systems for healthcare providers.

Total Quality Management in a Knowledge Management Perspective.

Science.gov (United States)

Johannsen, Carl Gustav

2000-01-01

Presents theoretical considerations on both similarities and differences between information management and knowledge management and presents a conceptual model of basic knowledge management processes. Discusses total quality management and quality control in the context of information management. (Author/LRW)

Knowledge management in Portuguese healthcare institutions.

Science.gov (United States)

Cruz, Sofia Gaspar; Ferreira, Maria Manuela Frederico

2016-06-01

Knowledge management imposes itself as a pressing need for the organizations of several sectors of the economy, including healthcare. to evaluate the perception of healthcare institution collaborators in relation to knowledge management in the institution where they operate and analyze the existence of differences in this perception, based on the institution's management model. a study conducted in a sample consisting of 671 collaborators from 10 Portuguese healthcare institutions with different models of management. In order to assess the knowledge management perception, we used a score designed from and based on items from the scores available in the literature. the perception of moderate knowledge management on the healthcare institutions and the statistically significant differences in knowledge management perception were evidenced in each management model. management knowledge takes place in healthcare institutions, and the current management model determines the way staff at these institutions manage their knowledge.

Knowledge management: the cornerstone of a 21. century safety case

International Nuclear Information System (INIS)

Umeki, H.; Osawa, H.; Naito, M.; Nakano, K.; Makino, H.; Mc Kinley, I.G.

2008-01-01

The safety case for a radioactive waste repository involves many complex, multi-disciplinary issues; these must be summarised in a comprehensive and concise manner, with links to all supporting information. The safety case can thus be considered an edifice built on structured knowledge. Knowledge is defined here in the very widest sense; including all of the information underpinning a repository project. Knowledge management covers all aspects of the development, integration, quality assurance, communication and maintenance/archiving of such knowledge. When seen from this perspective, the exponential expansion of the knowledge base represents a little-discussed challenge to safety case development. Indeed, knowledge production rates in this area are rapidly reaching, if not already surpassing, the limits of traditional management methods. This problem has been recognised in Japan and thus a project has been initiated to develop a next generation knowledge management system (KMS). This will utilize advanced electronic information management technology to handle the vast quantity of material involved. Autonomic systems will perform many of the information processing functions, helping ensure that required knowledge is accessible to all stakeholders and that gaps can be identified and supporting R and D prioritized. In a departure from conventional structuring by technical discipline, the prototype KMS utilizes a safety case structure. This should facilitate use of the core of neutral scientific and technical knowledge by both the implementer and the regulator. Flexibility is built into the system, to allow it to be restructured to match the user needs or even interfaced directly to a formal requirements management system. (authors)

Knowledge Map of Facilities Management

DEFF Research Database (Denmark)

Nenonen, Suvi; Jensen, Per Anker; Lindahl, Göran

2014-01-01

both the research community and FM-practitioners can develop new models for identifying knowledge needs and gaps and to improve knowledge sharing and knowledge flow and thus the fulfilment of their mission and goals. Knowledge maps can also help in organizing research activities and analysing......Purpose This paper aims to draft a knowledge map of the fragmented and multidisciplinary research of and relevant to FM. Facilities management knowledge map is a tool for presenting what relevant data and knowledge, a.k.a. knowledge, resides in different disciplines. Knowledge mapping is a step...... in creating an inventory of knowledge (i.e. the knowledge base) and developing/improving the processes of knowledge sharing in research, education and practice. Theory Knowledge mapping is discussed in terms of knowledge management. The research is connected to knowledge mapping in the facilities management...

Knowledge management in international networks

NARCIS (Netherlands)

Man, de A.P.

2006-01-01

Networks and knowledge are intimately connected. Networks are believed to be innovative because of the smooth transfer, combination and creation of knowledge that can take place in them. Interestingly however, knowledge management research has hardly studied knowledge management techniques in

Knowledge management in nuclear power plants

International Nuclear Information System (INIS)

Cal, C. de la; Barasoain, F.; Buedo, J. L.

2013-01-01

This article aims to show the importance of knowledge management from different perspectives. In this first part part of the article, the overall approach that performs CNAT of knowledge management is described. In the second part, a specific aspect of knowledge management in ANAV, tacit knowledge transfer is showed. finally, the third part discusses the strategies and actions that are followed in CNCO for knowledge management. All this aims to show an overview of knowledge management held in the Spanish Nuclear Power Plants. (Author)

Analysis of Relationship between Knowledge Management and Customer Relationship Management with Customer Knowledge Management (Case Study At Azaran Valve Co.)

OpenAIRE

Sayyed Mohsen Allameh; Arash Shahin; Babak Tabanifar

2012-01-01

Knowledge management (KM) and customer relationship management (CRM) are both emphasized on the allocation of resources to business supportive activities in order to gain competitive advantages.. Merging the two concepts of knowledge management and customer relationship management in customer knowledge management (CKM) model can promote the benefits of employing each of them and reduce the risk of implementation failure. This study sought to analyze the relationship between knowledge manageme...

Staff management, training and knowledge management

International Nuclear Information System (INIS)

Makino, Hitoshi; Umeki, Hiroyuki; Capouet, M.; Depaus, C.; Berckmans, A.

2014-01-01

Staff management/training and knowledge management are organisational issues that are particularly sensitive in long-term projects stretching over decades like the development and operation of a geological repository. The IAEA has already issued several publications that deal with this issue (IAEA, 2006, 2008). Organisational aspects were also discussed in the framework of a topical session organised by the Integration Group for the Safety Case (IGSC) at its annual meeting in 2009 and were regarded as a topic deserving future attention (NEA, 2009a). More recently, the Forum on Stakeholder Confidence (FSC) identified organisational, mission and behavioural features as attributes of confidence and trust (NEA, 2013). They also identified that aspects such as structural learning capacity, high levels of skill and competence in relevant areas, specific management plan, good operating records, transparency and consistency are associated with confidence building in a safety case. These aspects are considerably related to staff training/management and knowledge management. The IGSC has initiated a proposal of study dedicated to staff training/management and knowledge management with the objective to highlight how these recent concerns and the requirements issued by the IAEA are concretely implemented in the national programmes. The goal of this study is to acknowledge the differences of views and needs for staff management and knowledge management at different stages of individual programmes and between implementer and regulator. As a starting point to this study, the JAEA and ONDRAF/NIRAS prepared a draft questionnaire in order to succinctly capture processes and tools that the national organisations have implemented to meet the requirements and address the issues set out in the field of staff and knowledge management. For the purpose of this study, a questionnaire is now under development, which will be presented on the occasion of this symposium with guidance based on a

Knowledge Management di Perguruan Tinggi

Directory of Open Access Journals (Sweden)

Harjanto Prabowo

2010-11-01

Full Text Available Conceptually, Knowledge Management is the organization's activities in managing knowledge as an asset, it is necessary that knowledge is properly distributed to the right people and in swift time, until they can interact, share knowledge and apply it in their daily work in order to improve organizational performance. In the study of higher education, in addition to being an element forming a sustainable competitive advantage, knowledge is also the value created by the college to be conveyed to consumers. This research discusses the understanding of knowledge management that is implemented in universities. 

Knowledge Management Analysis: A Case Study

Science.gov (United States)

Mecha, Ezi I.; Desai, Mayur S.; Richards, Thomas C.

2009-01-01

It is imperative for businesses to manage knowledge and stay competitive in the marketplace. Knowledge management is critical and is a key to prevent organizations from duplicating their efforts with a subsequent improvement in their efficiency. This study focuses on overview of knowledge management, analyzes the current knowledge management in…

Knowledge management program

International Nuclear Information System (INIS)

Henderson, T.

2013-01-01

To capture and retain the CANDU experience from a wider CANDU base and transfer knowledge and experience to our members, supplier participants and universities in a cost effective manner. Major focus area of the program is knowledge management joint projects, generic training delivery, inter-utilities mentoring and technical support, public education programs. The path forward is execution of transition of OPG NPDS Program as an ongoing program in COG with member funding, pursue opportunities to provide member utilities with additional leadership and train-the-trainer training and grow the knowledge management activities by 20% per year based on 2013/2014 results.

Knowledge management program

Energy Technology Data Exchange (ETDEWEB)

Henderson, T. [CANDU Owners' Group, Toronto, Ontario (Canada)

2013-07-01

To capture and retain the CANDU experience from a wider CANDU base and transfer knowledge and experience to our members, supplier participants and universities in a cost effective manner. Major focus area of the program is knowledge management joint projects, generic training delivery, inter-utilities mentoring and technical support, public education programs. The path forward is execution of transition of OPG NPDS Program as an ongoing program in COG with member funding, pursue opportunities to provide member utilities with additional leadership and train-the-trainer training and grow the knowledge management activities by 20% per year based on 2013/2014 results.

An Object-oriented Knowledge Link Model for General Knowledge Management

OpenAIRE

Xiao-hong, CHEN; Bang-chuan, LAI

2005-01-01

The knowledge link is the basic on knowledge share and the indispensable part in knowledge standardization management. In this paper, a object-oriented knowledge link model is proposed for general knowledge management by using objectoriented representation based on knowledge levels system. In the model, knowledge link is divided into general knowledge link and integrated knowledge with corresponding link properties and methods. What’s more, its BNF syntax is described and designed.

Knowledge management in the firm

DEFF Research Database (Denmark)

Rasmussen, Palle; Nielsen, Peter

2011-01-01

to innovation and illustrates how combinations of these might benefit firm performance. It also stresses the preconditions of employee involvement and participation to knowledge management and not least the importance of interaction with environmental resources. To improve performance firms should be aware......Purpose – The purpose of this paper is to set focus on, and discuss the concept of knowledge, and show how the interrelations between knowledge and other concepts, such as learning, have become a decisive element in managing human resources and firm performance. Design....../methodology/approach – The dimensions of knowledge management are identified and related to learning, organizational configurations, human resources management and institutional environments in order to identify and percent the most important approaches to knowledge management and the development over time. Findings – Creating...

Knowledge management for libraries

CERN Document Server

Forrestal, Valerie

2015-01-01

Libraries are creating dynamic knowledge bases to capture both tacit and explicit knowledge and subject expertise for use within and beyond their organizations. In this book, readers will learn to move policies and procedures manuals online using a wiki, get the most out of Microsoft SharePoint with custom portals and Web Parts, and build an FAQ knowledge base from reference management applications such as LibAnswers. Knowledge Management for Libraries guides readers through the process of planning, developing, and launching th

Knowledge Management – the Key Resource in the Knowledge Economy

Directory of Open Access Journals (Sweden)

Domingo NEVADO PEÑA

2010-06-01

Full Text Available The influence of global information and communication technology changes and globalization have transformed our society by favoring the economy and innovation as key driver of global competition. Creation and exploitation of knowledge has become key resource in the new economy. All advanced economies are technologically knowledgebased economy. Many of today's managers and their employees, still guided by the definition given by Francis Bacon (1597 “Knowledge is power” instead of “sharing and managing knowledge is power”. Knowing taken alone may not bring value if not shared before and then managed in an efficient manner. This article seeks to demonstrate what knowledge, what the knowledge management is and what are its main implications in the new economy, a knowledge-based economy.

The Evolution of Knowledge Management System(Knowledge Management/Two)

Institute of Scientific and Technical Information of China (English)

彭艳坤

2015-01-01

<正>Introduction"Knowledge is neither data nor information,though it is related to both,and the differences between these terms are often a matter of degree"(Davenport&Prusak,2000;1).Knowledge Management System(KMS)can be differentiated based on the types of functions,its purposes,and the number of features as well as its chronological development.

Manufacturing knowledge management strategy

OpenAIRE

Shaw , Duncan; Edwards , John

2006-01-01

Abstract The study sought to understand the components of knowledge management strategy from the perspective of staff in UK manufacturing organisations. To analyse this topic we took an empirical approach and collaborated with two manufacturing organisations. Our main finding centres on the key components of a knowledge management strategy, and the relationships between it and manufacturing strategy and corporate strategy. Other findings include: the nature of knowledge in manufact...

The role of knowledge-oriented leadership in knowledge management and innovation

Directory of Open Access Journals (Sweden)

Abdolreza Sadeghi

2018-03-01

Full Text Available Therefore, improving innovative performance is critical for creating com-petitive advantage. On the other hand, availability of information and knowledge can be defined as one the best ways to increase the innovation ability of organizations. Many theorists as well as practitioners emphasize on knowledge management as an enabler in enhancing organizational inno-vation. Hence, This study is carried out in the Fars governor in Iran during the year of 2017 to in-vestigate the relationship between the knowledge-based leadership and knowledge management and innovation performance. This study is descriptive / survey and the data collection is a cross-sectional and data questionnaire is used to collect the required data. Data analysis and hypotheses testing have indicated a significant relationship between knowledge-based leadership and knowledge management and innovation performance in Fars governor. The results also suggest a relationship between knowledge-based leadership and the knowledge management activities with a coefficient of 0.97. In addition, There is also a positive and meaningful relationship between knowledge management and innovation performance with a coefficient of 0.73 and between knowledge-based leadership and innovation performance with a coefficient of 0.73. The results al-so led to the existence of a relationship between knowledge based leadership, knowledge manage-ment practices and innovation performance with a coefficient of 0.7081.

Knowledge management in production enterprises

Directory of Open Access Journals (Sweden)

Agnieszka Bitkowska

2017-06-01

Full Text Available The fact that companies are constantly subjected to changes creates challenges connected with constant learning and acquiring knowledge. Companies are forced to act in accordance with the generative strategy. Besides realizing the traditional tasks of production or service, companies need to acquire and process knowledge and apply it in practice. The consequence of these changes is the transformation of contemporary enterprises into knowledge-based organizations, with managers increasingly recognizing the role and importance of the concept of knowledge management in creating enterprises competitiveness. The main aim of the article is identification of knowledge management in production enterprises.

Knowledge management vs business process management in contemporary enterprises

Directory of Open Access Journals (Sweden)

Bitkowska Agnieszka

2016-06-01

Full Text Available The main objective of this paper is to identify the system of knowledge management in contemporary process organizations in business process perspective, especially with regard to technological and social conditions. Methodology is based on literature analysis and case studies. The integration of knowledge management technologies, concepts and methods into organizational business processes is challenging research issue today. The concepts of knowledge management and business process management should be analyzed jointly in the contemporary enterprises. Despite of the growing interest among researchers and practitioners of the concept of the knowledge management referring to business process management there is a lack of articles in this area. Appropriate approach to the modelling of knowledge management processes, as well as the use of IT tools, and a motivation system are of key importance for the introduction of this solution in organizations.

Nuclear knowledge management: The GRS realisation

International Nuclear Information System (INIS)

Beraha, D.; Westerheide, P.

2004-01-01

Full text: Knowledge has become a crucial factor in our information society in deciding whether companies will last into the future. The aim of knowledge management is to promote systematically the acquisition, use, and distribution of knowledge in an organisation and to initiate measures for improving the knowledge processes. It therefore has a strategic significance for corporate decisions. The GRS faces the challenge of helping to shape the status and use of science and technology even in conditions in which many experts are retiring for age reasons. Knowledge management makes an essential contribution here. Methods and tools of knowledge management that support these activities will be outlined in the final paper. It will show also the ways of how systematic knowledge management in the GRS and its integration into projects is being performed. The approach of knowledge management for strengthening this factor consists in systematically analysing the knowledge-related processes in the identification, acquisition, sharing, distribution, use, retention, and growth of knowledge and in developing methods with the aim of managing knowledge processes better in the company. Advanced information technology enables knowledge-orientated methods ('enabling technologies') to be supported and put to good practical use. The acute lack of newcomers in the field of nuclear techniques and the narrowing financial situation are strengthening the GRS approach. To show the operational actions of knowledge management in a complete form a knowledge model has been introduced at GRS that puts the different fields of action into context with the normative and strategic goals. That model will be presented. A further section will illuminate the supporting means for practical knowledge management, whether these are procedures for the daily work or tools like the GRS Portal, the Document Management System or tools for online collaboration. Under its caption 'project oriented knowledge

Nuclear knowledge management

International Nuclear Information System (INIS)

Constantin, Marin; Ghitescu, Petre

2007-01-01

Nuclear knowledge is characterized by high-complexity and variety of the component topics and long duration required by the build-up of individual competence. At organizational level, these characteristics made the power of an organization or institution to be determined by the capital accumulated of existing knowledge. Furthermore, the capacity of an organization to re-generate and raise the knowledge capital according to the specific processes it is running according to the existing demand decides its position/ranking in the economy of nuclear field. Knowledge management emphasizes re-utilization of existing practice and experience, upgrade, enrich and re-value of accumulated knowledge. The present paper identifies and classifies the nuclear knowledge steps, namely: tacit knowledge, explicit knowledge, preserving, transfer, knowledge capture etc. On this basis there are identified the existing problems of nuclear knowledge management in Romania such as: difficulties to keep within the country the existing expertise, lack of interest in nuclear education, low level of organization of existing knowledge due to a small number of data bases, an insufficient integration of existing knowledge in IT systems, lack of ontology and taxonomy or an average structuralism. Nuclear knowledge in Romania is facing a major challenge which is generated by the future development of nuclear facilities. It is related to the rising demand of expertise and experts. This challenge is better solved by partnership between end users and institutions of Research and Development and university organization as well which could ensure the generation, transfer and preservation of nuclear knowledge. (authors)

The educational needs of health information managers in an electronic environment: what information technology and health informatics skills and knowledge are required?

Science.gov (United States)

Robertson, Merryn; Callen, Joanne

The profile of health information managers (HIMs) employed within one metropolitan area health service in New South Wales (NSW) was identified, together with which information technology and health informatics knowledge and skills they possess, and which ones they require in their workplace. The subjects worked in a variety of roles: 26% were employed in the area's Information Systems Division developing and implementing point-of-care clinical systems. Health information managers perceived they needed further continuing and formal education in point-of-care clinical systems, decision support systems, the electronic health record, privacy and security, health data collections, and database applications.

Learning Management Systems: Are They Knowledge Management Tools?

Directory of Open Access Journals (Sweden)

Bayan Aref Abu Shawar

2010-03-01

Full Text Available The new adventure of online world has helped to improve many domains and sectors. Knowledge management era which originally related to business sector is now required in industry, health, or any institute that needs to manage its knowledge. Education is no exception! The advancement in computers speed and memory, and the growth of Internet usage are behind the inspiration of e-learning approach. In which the computer is used as a medium to deliver and share educational materials and knowledge instead of face-to-face tutoring. This makes education available to any one, any place, and any time as learner need. This paper presents the relationship between knowledge management and learning management system (LMS that is used in e-learning paradigms. A detailed description of the LMS used at Arab Open University (AOU is included in this paper. We claim that the LMS used at AOU can be considered as a knowledge management tool.

Challenges and Issues in Knowledge Management

DEFF Research Database (Denmark)

"Challenges and Issues in Knowledge Management" - the fifth volume in the "Research on Management Consulting" series - presents sixteen chapters that explore these various perspectives, focusing on knowledge management within the context of the management consulting industry, the dynamics...... associated with knowledge sharing and dissemination, methodological approaches to studying knowledge in organizations, and reflections on knowledge management and management consulting. As the chapters underscore, it is important to ensure that KM initiatives are aligned with the needs of the organization...... and its members, that the KM system is "owned" by organizational members with particular emphasis on executive sponsorship and team member acceptance, and that it be understood as an ongoing process rather than simply another management objective or faddish consulting tool. The focus, therefore, should...

Knowledge intensive organisations: on the frontiers of knowledge management: Guest editorial

NARCIS (Netherlands)

Millar-Schijf, Carla C.J.M.; Lockett, Martin; Mahon, John F.

2016-01-01

Purpose This paper aims to further research on leadership and knowledge management through formal knowledge strategies in knowledge-intensive organizations (KIOs), and analyse knowledge management challenges and approaches within KIOs, especially tacit knowledge. Design/methodology/approach This

Knowledge management, innovation and creativity

NARCIS (Netherlands)

Dhondt, S.

2003-01-01

Since five years, knowledge management stays high on the policy agenda of companies. They hope to improve their operations by introducing knowledge and innovation programs. Also, at the EU-level, knowledge management is seen as an important item for research. The European Commission has included

Knowledge Management Challenges For Global Business

OpenAIRE

Veli Denizhan Kalkan

2011-01-01

Managing organizational knowledge effectively is a prerequisite for securing competitive advantages in the global marketplace. The field of knowledge management brings out important challenges for global business practices. Based on a comprehensive academic and popular literature review, this paper identifies six main knowledge management challenges faced by global business today. These are developing a working definition of knowledge, dealing with tacit knowledge and utilization of informati...

Advances in Knowledge Management

DEFF Research Database (Denmark)

Razmerita, Liana; Phillips-Wren, Gloria; Jain, Lakhmi C.

2016-01-01

This chapter briefly overviews the evolution of KM from a historical perspective and discusses core concepts associated with the management of knowledge, projects and networks. We introduce theoretical perspectives that are used in the KM literature, discuss the concept of a networked-centric col......This chapter briefly overviews the evolution of KM from a historical perspective and discusses core concepts associated with the management of knowledge, projects and networks. We introduce theoretical perspectives that are used in the KM literature, discuss the concept of a networked......-centric collaborative organization, and present future technologies in KM including the management of knowledge using social media and intelligent techniques....

Competency development information system - Knowledge management based competency development management tool

International Nuclear Information System (INIS)

Aminuddin, R.; Zainuddin, Z.; Taib, Z.; Hamid, A.H.Ab.; Hamdan, S.N.

2007-01-01

information on business or division level mission, vision, objectives, strategies, projects and activities. From here the desired competencies are identified and broken down into knowledge and knowledge content. From this process the organization knowledge taxonomy is derived. The next process is the knowledge needs analysis conducted at group level and then at individual level. The level of all identified knowledge necessary to carryout planned projects and activities are assessed at group and individual level on a scale of 1-10. This process is conducted in a group lead by the group leader or manager. The knowledge profile that results is presented graphically and the knowledge gap that has to be filled through some learning initiatives is clearly portrayed Having identified the gap, the next task is to identify the knowledge sources in the form of books, journal articles, websites, laboratories, experts, vendors, electronic media and organised training and these are keyed into the system. At this stage individual staff would have enough information to plan his learning and knowledge acquisition. He would then plan his learning using the training plan module. He can learn through self directed learning or go for courses, seminars, attachments, scientific visit, or Masters and PhD. The time, place, budget and source of fund need to be determined. The staff biodata and development plan is also captured by the system. After implementing the training, the staff must submit a report and lessons learnt to the system. The system requires that the supervisor evaluates the training effectiveness, reviews recommendations and lessons learnt that was submitted and support and facilitate application of learning and implementation of any useful recommendations as a result of the training All the learning initiatives should increase the knowledge and competency level. This assessment is conducted on a regular basis to evaluate the effectiveness of learning initiatives and investment in

Knowledge Management and Intellectual Capital

DEFF Research Database (Denmark)

Bukh, Per Nikolaj; Skovvang Christensen, Karina; Mouritsen, Jan

From various angles and perspectives this book shows how knowledge management is actually practised in many different European firms. New dimensions of well-known management principles and concepts emerge by focusing on knowledge. Leading researchers and experts from European business schools offer...... new insight into the range of practical problems that can be addressed and methods that can be applied when knowledge is put on the management agenda....

Knowledge Management Orientation: An Innovative Perspective to Hospital Management.

Science.gov (United States)

Ghasemi, Matina; Ghadiri Nejad, Mazyar; Bagzibagli, Kemal

2017-12-01

By considering innovation as a new project in hospitals, all the project management's standard steps should be followed in execution. This study investigated the validation of a new set of measures in terms of providing a procedure for knowledge management-oriented innovation that enriches the hospital management system. The relation between innovation and all the knowledge management areas, as the main constructs of project management, was illustrated by referring to project management standard steps and previous studies. Through consultations and meetings with a committee of professional project managers, a questionnaire was developed to measure ten knowledge management areas in hospital's innovation process. Additionally, a group of experts from hospital managers were invited to comment on the applicability of the questionnaires by considering if the items are measurable in hospitals practically. A close-ended, Likert-type scale items, consisted of ten sections, were developed based on project management body of knowledge thorough Delphi technique. It enables the managers to evaluate hospitals' situation to be aware whether the organization follows the knowledge management standards in innovation process or not. By pilot study, confirmatory factor analysis and exploratory factor analysis were conducted to ensure the validity and reliability of the measurement items. The developed items seem to have a potential to help hospital managers and subsequently delivering new products/services successfully based on the standard procedures in their organization. In all innovation processes, the knowledge management areas and their standard steps help hospital managers by a new tool as questionnaire format.

Knowledge management: processes and systems | Igbinovia ...

African Journals Online (AJOL)

Knowledge management: processes and systems. ... Information Impact: Journal of Information and Knowledge Management ... observation, role reversal technique, and discussion forums as well as the forms of knowledge representation to include report writing, database management system and institutional repositories.

Waves of Knowledge Management: The Flow between Explicit and Tacit Knowledge

OpenAIRE

Roxanne H. Stevens; Joshua Millage; Sondra Clark

2010-01-01

Problem statement: Knowledge Management (KM) is often equated with content management. Indeed, robust knowledge management processes include a database; but, information becomes knowledge when it is understood, manipulated and can become tied to a purpose or idea. By equating KM with content management and by equating the purpose of KM with predictability and control, companies may inadvertently de-emphasize knowledge creation and transfer. To keep pace with global market dynamics, an explici...

The electronic encapsulation of knowledge in hydraulics, hydrology and water resources

Science.gov (United States)

Abbott, Michael B.

The rapidly developing practice of encapsulating knowledge in electronic media is shown to lead necessarily to the restructuring of the knowledge itself. The consequences of this for hydraulics, hydrology and more general water-resources management are investigated in particular relation to current process-simulation, real-time control and advice-serving systems. The generic properties of the electronic knowledge encapsulator are described, and attention is drawn to the manner in which knowledge 'goes into hiding' through encapsulation. This property is traced in the simple situations of pure mathesis and in the more complex situations of taxinomia using one example each from hydraulics and hydrology. The consequences for systems architectures are explained, pointing to the need for multi-agent architectures for ecological modelling and for more general hydroinformatics systems also. The relevance of these developments is indicated by reference to ongoing projects in which they are currently being realised. In conclusion, some more general epistemological aspects are considered within the same context. As this contribution is so much concerned with the processes of signification and communication, it has been partly shaped by the theory of semiotics, as popularised by Eco ( A Theory of Semiotics, Indiana University, Bloomington, 1977).

Knowledge management, business intelligence, and content management the IT practitioner's guide

CERN Document Server

Keyes, Jessica

2006-01-01

The New Intelligence: The Birth of the KnowledgeManagement Industry Buried in Information From Batch to Decision Support A Short Course in Knowledge Representation Data, Information, Knowledge, and Wisdom - and Why WeNeed to Do This Embedding Knowledge Management in the OrganizationWhere Do We Go Next?Knowledge Management Transfer Strategies KM Frameworks Knowledge Transfer TechniquesWhere Do We Go Next?Knowledge-Engineering Techniques Two Levels of Knowledge ElicitationA Knowledge-Engineering MethodologyWhere Do We Go Next? Innovation ManagementSources of InnovationGenerating Innovation Compu

Implementation of Knowledge Management in Organizations

Science.gov (United States)

Winkler, Katrin; Mandl, Heinz

2007-01-01

In the context of learning implementation of new ideas e.g. knowledge management in organizations often is neglected. Concerning knowledge management measures we demonstrate its implementation in organizations. A theoretical framework was developed showing the necessary basic conditions for implementing knowledge management. Subsequently we…

Nuclear Knowledge Management: the IAEA Approach

International Nuclear Information System (INIS)

Sbaffoni, M.; De Grosbois, J.

2015-01-01

Knowledge in an organization is residing in people, processes and technology. Adequate awareness of their knowledge assets and of the risk of losing them is vital for safe and secure operations of nuclear installations. Senior managers understand this important linkage, and in the last years there is an increasing tendency in nuclear organizations to implement knowledge management strategies to ensure that the adequate and necessary knowledge is available at the right time, in the right place. Specific and advanced levels of knowledge are clearly required to achieve and maintain technical expertise, and experience must be developed and be available throughout the nuclear technology lifecycle. If a nuclear organization does not possess or have access to the required technical knowledge, a full understanding of the potential consequences of decisions and actions may not be possible, and safety, security and safeguards might be compromised. Effective decision making during design, licencing, procurement, construction, commissioning, operation, maintenance, refurbishment, and decommissioning of nuclear facilities needs to be risk-informed and knowledge-driven. Nuclear technology is complex and brings with it inherent and unique risks that must be managed to acceptably low levels. Nuclear managers have a responsibility not only to establish adequate technical knowledge and experience in their nuclear organizations but also to maintain it. The consequences of failing to manage the organizations key knowledge assets can result in serious degradations or accidents. The IAEA Nuclear Knowledge Management (NKM) sub-programme was established more than 10 years ago to support Nuclear Organizations, at Member States request, in the implementation and dissemination of the NKM methodology, through the development of guidance and tools, and by providing knowledge management services and assistance. The paper will briefly present IAEA understanding of and approach to knowledge

Knowledge management systems in practice

DEFF Research Database (Denmark)

Tørning, Kristian

which has the strategy of working with knowledge in the form of "best practices" meant to boost performance. The thesis explores the situation that workers are in, since they are meant to share and develop "best practices" knowledge in a portal based Knowledge Management System (KMS). The study...... indentifies a set of problems that prevents knowledge sharing from taking place to the degree to which management was specifically aiming. It was explored whether these problems could, to some degree, be mitigated by employing persuasive design, which is a new stance towards design where the aim...... is to directly seek to change the user's behavior, i.e., persuading more knowledge sharing. The main contribution is an indication of an anomaly with regards to the strategic approach towards knowledge management, where knowledge sharing is seen as an effort by which companies can gain a competitive advantage...

Modern project management theory and knowledge framework

Institute of Scientific and Technical Information of China (English)

Luo Zhongbao

2014-01-01

The scholars increasingly pay at ention to the internal rules in knowledge development and innovation of construction engineering management,as wel as the framework for engineering management body of knowledge. Considering the one-of-a-kind characteristic of construction project s and highly dependence from projects on management knowledge and its innovation,this paper analyzed the knowledge body of engineering management and its development dimension ,such as thinking and knowledge structure dimensions. The engineering management knowledge innovation model and structural model were put forward. The paper reviewed and proposed the engineering management knowledge system framework under engineering thinking mode,including the basic knowledge system framework which is used in engineering management research ,and a framework for body of knowledge which is applicable for engineering management practice. Based on a brief analysis of engineering management practice,this paper analyzed the development progres of engineering management from engineering thinking to ethical thinking and philosophical thinking. A dynamic model formed from the modern engineering management theory was put forward. The construction of projects are divided into two stages:an investment decision-making stage, and project implementation stage. According to the fact that project owners obtain the project products by transaction,the management during project implementation stage are divided into two aspects:project transaction management for the owner, and construction project management for the contractor. Thus, the three theoretical modules of modern engineering management were established:project investment decision-making management theory,engineering transaction management theory, and engineering project management theory. This paper further analyzed the content and basic theoretical issues of each theoretical module.

Knowledge management: implications for human service organizations.

Science.gov (United States)

Austin, Michael J; Claassen, Jennette; Vu, Catherine M; Mizrahi, Paola

2008-01-01

Knowledge management has recently taken a more prominent role in the management of organizations as worker knowledge and intellectual capital are recognized as critical to organizational success. This analysis explores the literature of knowledge management including the individual level of tacit and explicit knowledge, the networks and social interactions utilized by workers to create and share new knowledge, and the multiple organizational and managerial factors associated with effective knowledge management systems. Based on the role of organizational culture, structure, leadership, and reward systems, six strategies are identified to assist human service organizations with implementing new knowledge management systems.

Knowledge Management Design Using Collaborative Knowledge Retrieval Function

OpenAIRE

Suryadi, Kadarsah; Sigit Pramudyo, Cahyono

2008-01-01

Knowledge is a key word in the information age. Organizational knowledge provides businesses with a way to compete effectively and efficiently in the market. The performance of many organizations is determined more by their knowledge than their physical assets. Capturing and representing knowledge is critical in knowledge management. The spread of organizational knowledge has made a difficulty in sharing knowledge. This problem creates a longer learning cycle. This research proposes a web bas...

Managing Intellectual Capital in Knowledge Economy

OpenAIRE

Mercier-Laurent, Eunika

2014-01-01

Part 4: Components of Knowledge Flow; International audience; Strategic Knowledge Management considers Intellectual Capital (IC) as roots of all organizations activities. The success of organizations strongly depends on the way they manage all facets of knowledge and skills. Artificial Intelligence brought some methods and techniques for handling intellectual assets of companies, expertise management, knowledge transfer and training. This paper presents an overview of experiences and research...

KNOWLEDGE MANAGEMENT SYSTEM DESIGN AT HUMAN RESOURCES DIVISION

Directory of Open Access Journals (Sweden)

Yanti Yanti

2009-05-01

Full Text Available The Human Resources Division of a company is a vital division. Most of the time, they perform their work manually, and therefore creating limitations to their capacity. The knowledge contained is very important for human resources development and subsequently for developing the company. In order to manage this knowledge well, the company shall require a knowledge management system. This knowledge management system would be a solution to be used for the company to manage all knowledge contained in that particular division. Phases in designing knowledge managements starts from analyzing knowledge sources of the company, knowledge identification and definition, and determining knowledge goals. Knowledge management systems contain many functions such as collecting, recording and managing the knowledge and sharing this to all related employees easily. The company may also use knowledge management systems to share and inform employees regarding updates of information, news and/or activity regarding the employees themselves. Information from knowledge management systems may also be used by employees to monitor their performance and thereby increasing it. Knowledge management systems may also help employees in their learning activities.Keywords: knowledge management, human resources, employee

Understanding dynamic capabilities through knowledge management

DEFF Research Database (Denmark)

Nielsen, Anders Paarup

2006-01-01

In the paper eight knowledge management activities are identified; knowledge creation, acquisition, capture, assembly, sharing, integration, leverage and exploitation. These activities are assembled into the three dynamic capabilities of knowledge development, knowledge (re......)combination and knowledge use. The dynamic capabilities and the associated knowledge management activities create flows to and from the firm’s stock of knowledge and they support the creation and use of organizational capabilities....

Problems in knowledge management: a case study of a knowledge intensive company

NARCIS (Netherlands)

van Zolingen, S.J.; Streumer, Jan; Stooker, M.M.; Stooker, M.

2001-01-01

Knowledge management has become an important tool in staying ahead in the competition between companies. In this article five different phases of the knowledge management process are distinguished: acquiring knowledge, codifying knowledge, disseminating knowledge, developing knowledge and applying

Human Resource Management in the Enhancement Processes of Knowledge Management

Directory of Open Access Journals (Sweden)

Didi Sundiman

2017-11-01

Full Text Available This research explored Human Resource Management (HRM in enhancement processes of knowledge management. This research explored how HRM practice enhanced the operational of knowledge management. Data were collected by a survey by interviewing 12 informants from Small and Medium Enterprise (SME. The results show that HRM practice gives initiative in the enhancement process of the knowledge management strategy applied to the company. It can be concluded that each sub-component of HRM affects the components of knowledge management, and HRM is highly influential and has a positive effect on quality management processes and vice versa in the work environment.

Knowledge management in a project-oriented organization

DEFF Research Database (Denmark)

Christensen, Karina

2003-01-01

Knowledge management is seen as a metaphorical perspective on management where the managerial focus depends on the epistemological standpoint taken. An identification of three epistemological perspectives accommodates the main body of literature on knowledge management: an artifact oriented...... epistemology that focuses on explicit knowledge, a process oriented epistemology focusing on both tacit and explicit knowledge and the interaction of these types of knowledge and an autopoietic epistemology where knowledge basically always has a tacit dimension. Based on a study of knowledge management...... in the Danish company Crisplant, the paper shos how the three epistemologies bring different aspects of managerial practice forward. By comparing the characteristics of knowledge, the nature of knowledge management activities, how konwledge is created and share it is concluded that awareness of the implications...

Knowledge management: An abstraction of knowledge base and database management systems

Science.gov (United States)

Riedesel, Joel D.

1990-01-01

Artificial intelligence application requirements demand powerful representation capabilities as well as efficiency for real-time domains. Many tools exist, the most prevalent being expert systems tools such as ART, KEE, OPS5, and CLIPS. Other tools just emerging from the research environment are truth maintenance systems for representing non-monotonic knowledge, constraint systems, object oriented programming, and qualitative reasoning. Unfortunately, as many knowledge engineers have experienced, simply applying a tool to an application requires a large amount of effort to bend the application to fit. Much work goes into supporting work to make the tool integrate effectively. A Knowledge Management Design System (KNOMAD), is described which is a collection of tools built in layers. The layered architecture provides two major benefits; the ability to flexibly apply only those tools that are necessary for an application, and the ability to keep overhead, and thus inefficiency, to a minimum. KNOMAD is designed to manage many knowledge bases in a distributed environment providing maximum flexibility and expressivity to the knowledge engineer while also providing support for efficiency.

Knowledge management and electronic publishing for the CNAO with EDMS

International Nuclear Information System (INIS)

Gerardi, F.; Rademakers-Di Rosa, O.; Rossi, S.

2001-01-01

The Italian Government has recently approved the construction of a National Center for Oncological Hadrontherapy (CNAO). TERA (Foundation for Oncological Hadrontherapy) will lead the high technology projects of the CNAO, whose machine design is a spin-off to the medical world of the collaboration with CERN. The CERN EDMS (Engineering Data Management System) was initially launched at CERN to support the LHC project but has since become a general service available for all divisions and recognized experiments. As TERA is closely associated to CERN, TERA decided to profit from EDMS and to use it to support the ambitious Quality Assurance plan for the CNAO project. With this EDMS project TERA transfers know-how that has been developed in the HEP Community to a social sector of major importance that also has high-density information management needs. The features available in the CERN EDMS system provide the tools for managing the complete lifecycle of any technical document including a distributed approval process and a controlled distributed collaborative work environment using the World Wide Web. The system allows management of structures representing projects and relative documents including drawings within working contexts and with a customisable release procedure. TERA is customizing CERN EDMS to document the CNAO project activities, to ensure that the medical accelerator and its auxiliary installations can be properly managed throughout its lifecycle, from design to maintenance and possibly dismantling. The technical performance requirements of EDMS are identical to those for LHC and CERN in general. The authors will describe what they have learned about how to set-up an EDMS project, and how it benefits a challenging initiative like the CNAO Project of the TERA collaboration. The knowledge managed by the system will facilitate later installations of similar centers (planned for Lyon and Stockholm) and will allow the reuse of experience gained in Italy

KNOWLEDGE WORKERS’ MANAGEMENT

Directory of Open Access Journals (Sweden)

Ramona TODERICIU

2014-06-01

Full Text Available The empirical research of this paper deals with knowledge workers in Romanian organizations from different fields of activity, with the purpose of distinguishing them from other types of employees and clarifying their profile and individual characteristics. Also, the paper presents the most important challenges concerning the knowledge workers’ management: identifying, developing and evaluating knowledge workers, motivating and rewarding them, as well as describing specific structure of the organizations that rely mostly on knowledgeable workforce. The findings of the research represent an important factor in developing future efficient human resources strategies and practices regarding workers that fuel the knowledge economy.

Knowledge Model: Project Knowledge Management

DEFF Research Database (Denmark)

Durao, Frederico; Dolog, Peter; Grolin, Daniel

2009-01-01

The Knowledge model for project management serves several goals:Introducing relevant concepts of project management area for software development (Section 1). Reviewing and understanding the real case requirements from the industrial perspective. (Section 2). Giving some preliminary suggestions...... for usage in KIWI system (Sections 3). This document is intended for technological partners to understand how for example the software development concepts can be applied to a semantic wiki framework....

Managing Viable Knowledge

NARCIS (Netherlands)

Achterbergh, J.M.I.M.; Vriens, D.J.

2002-01-01

In this paper, Beer's Viable System Model (VSM) is applied to knowledge management. Based on the VSM, domains of knowledge are identified that an organization should possess to maintain its viability. The logic of the VSM is also used to support the diagnosis, design and implementation of the

Knowledge Management Implementation and the Tools Utilized in Healthcare for Evidence-Based Decision Making: A Systematic Review.

Science.gov (United States)

Shahmoradi, Leila; Safadari, Reza; Jimma, Worku

2017-09-01

Healthcare is a knowledge driven process and thus knowledge management and the tools to manage knowledge in healthcare sector are gaining attention. The aim of this systematic review is to investigate knowledge management implementation and knowledge management tools used in healthcare for informed decision making. Three databases, two journals websites and Google Scholar were used as sources for the review. The key terms used to search relevant articles include: "Healthcare and Knowledge Management"; "Knowledge Management Tools in Healthcare" and "Community of Practices in healthcare". It was found that utilization of knowledge management in healthcare is encouraging. There exist numbers of opportunities for knowledge management implementation, though there are some barriers as well. Some of the opportunities that can transform healthcare are advances in health information and communication technology, clinical decision support systems, electronic health record systems, communities of practice and advanced care planning. Providing the right knowledge at the right time, i.e., at the point of decision making by implementing knowledge management in healthcare is paramount. To do so, it is very important to use appropriate tools for knowledge management and user-friendly system because it can significantly improve the quality and safety of care provided for patients both at hospital and home settings.

Knowledge Mangement and Management of Working-life

DEFF Research Database (Denmark)

Ipsen, Christine

2003-01-01

Knowledge Management and the Management of Working Life Research paper – case study Oral presentation Keywords: Knowledge work, knowledge management, working life and knowledge-intensive companies. A single case study has indicated that there is a clear connection between the organizational work......, managerial style and the working environment in knowledge-intensive companies. Furthermore the study indicates that the knowledge-workers only to a limited extent use the formalised working environment–system. Instead current issues are dealt with in a more informal manner. A subsequent systematic search...... on the working conditions within the practice of Knowledge Management, and the organizing of the knowledge work. The overall objective is to analyse the possibilities for knowledge-intensive companies to integrate working environment management and ensure improved working conditions. The methodology employed...

Knowledge management and organizational learning

CERN Document Server

2009-01-01

Knowledge management (KM) is a set of relatively new organizational activities. This volume presents some 20 papers organized into five sections covering basic concepts of knowledge management. The volume editor is an esteemed name in the field..

Social web and knowledge management

DEFF Research Database (Denmark)

Dolog, Peter; Kroetz, Markus; Schaffert, Sebastian

2009-01-01

Knowledge Management is the study and practice of representing, communicating, organizing, and applying knowledge in organizations. Moreover, being used by organizations, it is inherently social. The Web, as a medium, enables new forms of communications and interactions and requires new ways...... to represent knowledge assets. It is therefore obvious that the Web will influence and change Knowledge Management, but it is very unclear what the impact of these changes will be. This chapter raises questions and discusses visions in the area that connects the Social Web and Knowledge Management – an area...... of research that is only just emerging. The World Wide Web conference 2008 in Beijing hosted a workshop on that question, bringing together researchers and practitioners to gain first insights toward answering questions of that area....

Personal Knowledge Management for Employee Commoditization

Science.gov (United States)

Schild, Susie A.

2013-01-01

Knowledge management thinking has resulted in the perception that the organization is the relevant beneficiary of knowledge. Individual approaches to and experiences with personal knowledge management are not well documented in empirical studies, which uncovered the specific problem that the situatedness of knowledge worker contemporaries within…

Value Creation through IT-supported Knowledge Management? The Utilisation of a Knowledge Management System in a Global Consulting Company

Directory of Open Access Journals (Sweden)

Karlheinz Kautz

2003-01-01

Full Text Available Although many consulting companies have introduced IT-supported knowledge-management systems, and proponents of the literature continue to advocate knowledge management as a key to competitive advantage in consultancies, many knowledge management systems have fallen short of expectation in companies that have adopted them. However, empirical studies regarding the performance implications of these systems are missing. This paper reports such an empirical, explorative study identifying the extent as well as impediments of the utilization of an IT-supported knowledge management system in a large, global consulting company. The main findings are that the majority of the IT users are not familiar with the knowledge management framework of the company; still the knowledge management system is used by 3/4 of all respondents, but mainly to search for general information, much less to participate in competence networks to develop shared knowledge assets. The knowledge management system is not used as the primary repository and communication media for knowledge assets. The limited use is explained by the practitioners as being caused by lack of time and their perception of the system as a slow and poorly structured technical infrastructure. These and other findings are discussed with regard to the current understanding of knowledge management as presented by the literature, and important issues with regard to future research integrating individual, organisational, technical and economical perspectives of knowledge management are raised.

Management Of Knowledge And System - Evolution Of Knowledge

Directory of Open Access Journals (Sweden)

Avishek Choudhury

2015-08-01

Full Text Available The study of knowledge is one of the most fundamental and necessary components in todays world. A claim to knowledge should be evaluated to determine whether or not it is knowledge in its real sense. To conduct this sort of evaluation understanding of what knowledge is and how much knowledge is possible is required. This paper provides an overview of the important aspects of knowledge and with the help of epistemology tries to answer the most fundamental questions of what is knowledge Moreover how do we know what we know The paper attempts to show the effect of culture on organizations and how foundational knowledge can help us develop logical decisions in a fluctuating environment. To manage an organization within evolving paradigm knowledge of variation acts as a necessary requirement. As Deming defined management as a prediction a leader must have skills to predict and adapt to its external environment. Most of the time organizations fail to observe the paradigm shift and couldnt adjust to the changing environment. The paper also discusses the effect of diverse culture and their respective interpretation of language. Thus the paper highlights the necessity of understanding human psychology attaining foundational knowledge and ability to validate the knowledge to establish a successful organization.

A comprehensive model for executing knowledge management audits in organizations: a systematic review.

Science.gov (United States)

Shahmoradi, Leila; Ahmadi, Maryam; Sadoughi, Farahnaz; Piri, Zakieh; Gohari, Mahmood Reza

2015-01-01

A knowledge management audit (KMA) is the first phase in knowledge management implementation. Incomplete or incomprehensive execution of the KMA has caused many knowledge management programs to fail. A study was undertaken to investigate how KMAs are performed systematically in organizations and present a comprehensive model for performing KMAs based on a systematic review. Studies were identified by searching electronic databases such as Emerald, LISA, and the Cochrane library and e-journals such as the Oxford Journal and hand searching of printed journals, theses, and books in the Tehran University of Medical Sciences digital library. The sources used in this study consisted of studies available through the digital library of the Tehran University of Medical Sciences that were published between 2000 and 2013, including both Persian- and English-language sources, as well as articles explaining the steps involved in performing a KMA. A comprehensive model for KMAs is presented in this study. To successfully execute a KMA, it is necessary to perform the appropriate preliminary activities in relation to the knowledge management infrastructure, determine the knowledge management situation, and analyze and use the available data on this situation.

Effective knowledge management as basis for holistic knowledge engineering – Knowledge as the key asset of an organization

Directory of Open Access Journals (Sweden)

Svetlana Lazović

2013-03-01

Full Text Available In knowledge management , human resources are in the foreground and their value is constantly rising. In the eyes of modern managers knowledge is the key asset of an organization. Effective management and management of knowledge processes are central preoccupations of modern managers and, at the same time, the most prominent feature of a knowledge-based organization. Like innovation and creativity, knowledge needs to be encouraged and treated with due care. Commitment to acquisition of new knowledge depends on how the interpersonal relationships are managed in an organization, therefore, those responsible for knowledge processes, the so-called modern knowledge managers, will develop partnership relation- ships with all members of their organization. In the core of such partnerships lie competences of individual employees and their creative application of knowledge. By encouraging learning, discussions and opinion exchange as well as personal and professional growth of their employees, management in knowledge-based organizations is improving the quality of work, and consequently, generation of new knowledge and their organization’s competitive advantage.

Managing Knowledge Performance: Testing the Components of a Knowledge Management System on Organizational Performance

Science.gov (United States)

Cho, Taejun; Korte, Russell

2014-01-01

The main purpose of the current study is to validate the framework of knowledge management (KM) capabilities created by Gold ("Towards a theory of organizational knowledge management capabilities." Doctoral dissertation, University of North Carolina, Chapel Hill) 2001) in a study of South Korean companies. However, the original framework…

PROCESS DOCUMENTATION: A MODEL FOR KNOWLEDGE MANAGEMENT IN ORGANIZATIONS.

Science.gov (United States)

Haddadpoor, Asefeh; Taheri, Behjat; Nasri, Mehran; Heydari, Kamal; Bahrami, Gholamreza

2015-10-01

Continuous and interconnected processes are a chain of activities that turn the inputs of an organization to its outputs and help achieve partial and overall goals of the organization. These activates are carried out by two types of knowledge in the organization called explicit and implicit knowledge. Among these, implicit knowledge is the knowledge that controls a major part of the activities of an organization, controls these activities internally and will not be transferred to the process owners unless they are present during the organization's work. Therefore the goal of this study is identification of implicit knowledge and its integration with explicit knowledge in order to improve human resources management, physical resource management, information resource management, training of new employees and other activities of Isfahan University of Medical Science. The project for documentation of activities in department of health of Isfahan University of Medical Science was carried out in several stages. First the main processes and related sub processes were identified and categorized with the help of planning expert. The categorization was carried out from smaller processes to larger ones. In this stage the experts of each process wrote down all their daily activities and organized them into general categories based on logical and physical relations between different activities. Then each activity was assigned a specific code. The computer software was designed after understanding the different parts of the processes, including main and sup processes, and categorization, which will be explained in the following sections. The findings of this study showed that documentation of activities can help expose implicit knowledge because all of inputs and outputs of a process along with the length, location, tools and different stages of the process, exchanged information, storage location of the information and information flow can be identified using proper

Applications of Ontologies in Knowledge Management Systems

Science.gov (United States)

Rehman, Zobia; Kifor, Claudiu V.

2014-12-01

Enterprises are realizing that their core asset in 21st century is knowledge. In an organization knowledge resides in databases, knowledge bases, filing cabinets and peoples' head. Organizational knowledge is distributed in nature and its poor management causes repetition of activities across the enterprise. To get true benefits from this asset, it is important for an organization to "know what they know". That's why many organizations are investing a lot in managing their knowledge. Artificial intelligence techniques have a huge contribution in organizational knowledge management. In this article we are reviewing the applications of ontologies in knowledge management realm

Ontology-based knowledge management for personalized adverse drug events detection.

Science.gov (United States)

Cao, Feng; Sun, Xingzhi; Wang, Xiaoyuan; Li, Bo; Li, Jing; Pan, Yue

2011-01-01

Since Adverse Drug Event (ADE) has become a leading cause of death around the world, there arises high demand for helping clinicians or patients to identify possible hazards from drug effects. Motivated by this, we present a personalized ADE detection system, with the focus on applying ontology-based knowledge management techniques to enhance ADE detection services. The development of electronic health records makes it possible to automate the personalized ADE detection, i.e., to take patient clinical conditions into account during ADE detection. Specifically, we define the ADE ontology to uniformly manage the ADE knowledge from multiple sources. We take advantage of the rich semantics from the terminology SNOMED-CT and apply it to ADE detection via the semantic query and reasoning.

Managing knowledge in technical and scientific support organizations

International Nuclear Information System (INIS)

Beraha, D.; Goetz, K.; Puhr-Westerheide. P.

2007-01-01

documents, internal and external links, contacts or events is available. Actually, efforts are under way to establish sites specific to the knowledge domains of GRS, providing good reference on the topics important to these domains and links to relevant and up to date information and documents. Methods have been studied and tested for capturing and representing an expert's knowledge; the results of such efforts may be utilized to enhance existing knowledge domain sites. In addition, the new structure should improve information retrieval by enterprise-wide search. The experience gained in installing a knowledge management programme has led the BMU to assign projects to GRS with the aim of designing and constructing an information portal for reactor safety (RS), which should serve as a workbench for the staff of the RS department. The portal has been implemented and is currently accessible from within the BMU intranet. For the portal, electronic and conventional compilations of documents and specific information for atomic licensing authorities have been sifted and evaluated. It provides a document management system, which allows collaboration on documents and their exchange, offers information in its proper context (e.g. national and international regulations), mappings of processes as provided by quality management procedures, access to external databases and communication means such as discussion boards. A link to the GRS portal has been established by daily replicating documents and information concerning projects funded by the BMU. The TUV SUD's daily work - licensing and supervision tasks on behalf of the Bavarian State Ministry - covers all aspects of plant safety like inspection and maintenance, evaluation of events, modifications of hardware and operation and several other safety related activities like periodic safety reviews and probabilistic analyses. Since decades, the TUV has gathered lots of data and consequently gained a large pool of experiences. In former

Knowledge, workflow and electronic document management in the system of the State Nuclear Regulatory Inspectorate of Ukraine. Preparing the platform development and implementation of the Knowledge Portal

International Nuclear Information System (INIS)

Bozhko, S.G.; Shevchenko, Yi.A.; Pecheritsya, O.V.; Singayivs'kij, A.M.

2016-01-01

The previous paper considered the creation of the system for management of nuclear knowledge, workflow and electronic documents (hereinafter called the Knowledge Portal) in the field of safe nuclear energy use. It presented initial steps needed to make an informed decision on the feasibility of implementing the Knowledge Portal and proposed methodological approaches based on practical experience of the State Nuclear Regulatory Inspectorate of Ukraine and the SSTC NRS. Further pre - project activities of the state body, local authorities, enterprises, institutions and organizations irrespective of ownership (hereinafter called the Institution) involve the development and drawing attention to the package of analytical, technical and feasibility documents. In particular, it is recommended to take into account the results of analyzing world trends in the development of information technology, audit status information and telecommunication systems (hereinafter - ITS) of the Institution, detailed strategy for the development of ITS Institution (hereinafter - the Strategy), the concept of the Knowledge Portal (hereinafter - the Concept) and preliminary technical solution The results of review and approval of the Concept and architecture solution by scientific and technical council of the Institution is the basis for the preparation of Ter ms of Reference (hereinafter - TOR) on the development of the Knowledge Portal, forming schedules for the procurement of hardware and software, works on the development and implementation of portal solutions and information security systems

COMMUNICATION - CENTRAL VECTOR IN KNOWLEDGE MANAGEMENT

Directory of Open Access Journals (Sweden)

Adriana, GRIGORESCU

2014-11-01

Full Text Available As a key concept in modern management, the knowledge management among the knowledge administration, development and transfer between the members of an organization, it also involves the knowledge stimulation to obtain the competitive advantage and the innovations. The association between communication and knowledge is normal; the knowledge without communication is sterile, even useless. The communication's role in the knowledge management is both normal and valuable, because the knowledge, which is a good value, must be transferred so it can be exploited to maximum, and the knowledge transfer is possible only through communication. The managerial decisions, strategies, plans, explanations must be communicated to the organization's members so they know how, where and why it must be acted to assure its success. In turn, the organization's members hold a personal luggage of knowledge that can be developed and putted in the interests of the organization so it can become a collective source that generates new values. The present article presents the results of a research that had as purpose to identify in which way the communication is used to implement the knowledge management.

Knowledge Management and Intellectual Capital

DEFF Research Database (Denmark)

Bukh, Per Nikolaj; Skovvang Christensen, Karina; Mouritsen, Jan

From various angles and perspectives this book shows how knowledge management is actually practised in many different European firms. New dimensions of well-known management principles and concepts emerge by focusing on knowledge. Leading researchers and experts from European business schools offer...

The KMAT: Benchmarking Knowledge Management.

Science.gov (United States)

de Jager, Martha

Provides an overview of knowledge management and benchmarking, including the benefits and methods of benchmarking (e.g., competitive, cooperative, collaborative, and internal benchmarking). Arthur Andersen's KMAT (Knowledge Management Assessment Tool) is described. The KMAT is a collaborative benchmarking tool, designed to help organizations make…

Globalization And Knowledge Management In Projects

Directory of Open Access Journals (Sweden)

Bubel Dagmara

2015-06-01

Full Text Available Knowledge management is a field of management dealing with the use of knowledge, methods, and tools to effectively coordinate complex and unique projects. In accordance with this definition, project knowledge can be treated as a useful resource of information that allows projects to be implemented in compliance with its objectives: time, costs, and quality of results. Knowledge in the activity of an organization, including in the implementation of projects, has for many years been an area of interest to researchers, who confirmed its key importance for building permanent competitive advantages of companies and enterprises. In project management, this issue takes on a new character, as it is transferred to the field of dynamic, time restricted, temporary, and team-implemented projects. The aim of this paper is to present the results of a survey regarding the use of practices of knowledge management in projects in international organizations and to show that the concept of knowledge management in projects is a tool conducive to spreading the process of globalization.

Product Knowledge Modelling and Management

DEFF Research Database (Denmark)

Zhang, Y.; MacCallum, K. J.; Duffy, Alex

1996-01-01

function-oriented design. Both Specific Product Knowledge and Product Domain Knowledge are modelled at two levels, a meta-model and an information-level.Following that, a computer-based scheme to manage the proposed product lknowledge models within a dynamically changing environment is presented.......The term, Product Knowledge is used to refer to two related but distinct concepts; the knowledge of a specific product (Specific Product Knowledge) and the knowledge of a product domain (Product Domain Knowledge). Modelling and managing Product Knowlege is an essential part of carrying out design.......A scheme is presented in this paper to model, i.e. classify, structure and formalise the product knowledge for the purpose of supporting function-oriented design. The product design specification and four types of required attributes of a specific product have been identified to form the Specific Product...

Knowledge Management in Economic Downturn: Indian Scenario

Directory of Open Access Journals (Sweden)

D. Mehta

2011-10-01

Full Text Available Knowledge management is becoming an indispensable aspect of most of the modern business organizations. It is considered as a corporate cost savings process to augment performance capabilities with broader availability and utilization of major corporate knowledge assets. Knowledge management is the basis of all planning, all development and all progress ofan organization. It is one of the significant ingredients, which makes the accessibility of acceptance with understanding of learning. With recession encompassing the globe, theorganizations are passionately engaged in cost cutting practices to maintain profitability and competitiveness. When enterprises realize that developing and sharing knowledge is pivotal tosustain a cutting edge, the management can decide to place knowledge management high on their agenda- especially during economic turmoil. The Indian organizations have exceedingly done well during the economic turmoil. The present paper is an attempt to study knowledge management during recession in Indian scenario. Major challenges faced by the organizations are highlighted along with strategies to overcome such challenges are presented by the authors.Keywords: knowledge, knowledge management, recession, innovation, Indian scenario.

Knowledge Management Experience in Kosovo Organizations

OpenAIRE

MSc. Drita Kacandolli-Gjonbalaj; MSc. Anera Alishani; MSc. Arber Reci

2014-01-01

This paper is an empirical study, the findings of which reflect the experience gathered in knowledge management in Kosovo organizations. The main goal of this paper was to identify the realistic situation, and recommend instruments for a more effective knowledge management in Kosovo organizations. The findings of the empirical study have found inefficiency in knowledge management by organizations in Kosovo. A research was undertaken for this study, thereby directly interviewing representative...

Knowledge Management - Identification of Domain Specific Knowledge Processes

DEFF Research Database (Denmark)

Larsen, Michael Holm

1999-01-01

Implementation of Information Technology infer substantial changes to an organisation, e.g. changes in jobs, roles of the company's employees, and the knowledge content of these jobs.This paper point out some of the knowledge management issues and challenges in the case of an implementation of an...... performed by humans. Their decisions are based on the integration of three different kinds of knowledge, i.e. uncodifiable or tacit knowledge, codifiable data from acquisition systems, and codifiable best practice from knowledge repositories....

Temporal Convergence for Knowledge Management

Directory of Open Access Journals (Sweden)

Christopher Phillip Martin

2008-05-01

Full Text Available Time and knowledge have tended to be conceptualised in conventional knowledge management systems as either ‘timeless’ recordings of procedures, or time-stamped records of past events and states. The concept of temporal convergence was previously developed to help apply knowledge-management theory to complex military processes such as commander’s intent, shared situation awareness, and self-synchronisation. This paper clarifies the concept and introduces several others in forming a framework to assist discussion and exploration of the types of knowledge required for complex endeavours, such as warfighting, characterised by opposition and uncertainty. The approach is grounded in a pragmatist philosophy and constructivist epistemology. Argument proceeds along mathematical lines from a basis that the types of knowledge most valuable to goal-directed agents in uncertain environments can be modelled as directed graph topologies. The framework is shown to be useful in describing and reasoning about the knowledge requirements and prerequisites for distributed decision-making through the sharing of situational knowledge and common intentions, with practical application to the planning and execution of operations. To the designers of knowledge management systems seeking to address this space, it presents a challenge that cannot be addressed merely by construction, storage, search and retrieval of documents and records pertaining to the past.

Distributed Knowledge Management in Extranets

DEFF Research Database (Denmark)

Pedersen, Mogens Kühn; Larsen, Michael Holm

1999-01-01

Knowledge management exchange schemes based on symmetric incentives are rarely found in the literature. The distributed knowledge model relies upon a double loop knowledge conversion decision support system with symmetric incentives in an extranet. The model merges specific knowledge with knowledge...... chains and networks like replacement, maintenance and services industries....

Knowledge management in the learning economy

DEFF Research Database (Denmark)

Lundvall, Bengt-Åke

organisation, are more innovative than the average firm. The paper contributes to the empirical foundation for the argument that learning organisations stimulate innovation and competence building and it makes an original conceptual contribution of practical relevance by linking knowledge management to HRM......The purpose of this paper is to show why to build ‘learning organisations' must be a central element of knowledge management. The paper argues that the wide use of information technology has a contradictory impact on knowledge management. On the one hand it extends the potential for codifying...... and innovation management....

KNOWLEDGE MANAGEMENT TOOLS FOR THE EUROPEAN KNOWLEDGE BASED SOCIETY

Directory of Open Access Journals (Sweden)

Ramona – Diana Leon

2011-12-01

Full Text Available Increasingly more literature mention that in the current competitive environment, knowledge have become the main source of the competitive advantages, while recent researches regarding economic growth and development have defined knowledge as being the most critical resource of the emerging countries.Therefore, the organizations interest for knowledge has increased, the latter being defined as knowledge management process in order to meet existing needs, to identify and exploit existing and/or acquired knowledge and developing new opportunities.In other words, knowledge management facilitates productive information usage, intelligence growth, storing intellectual capital, strategic planning, flexible acquisition, collection of best practices, increasing the likelihood of being successful as well as a more productive collaboration within the company.In order to benefit from all these advantages, it is required the usage of specific tools including models and systems to stimulate the creation, dissemination and use of knowledge held by each employee and the organization as a whole.

The Knowledge Management Research of Agricultural Scientific Research Institution

Institute of Scientific and Technical Information of China (English)

2010-01-01

Based on the perception of knowledge management from experts specializing in different fields,and experts at home and abroad,the knowledge management of agricultural scientific research institution can build new platform,offer new approach for realization of explicit or tacit knowledge,and promote resilience and innovative ability of scientific research institution.The thesis has introduced functions of knowledge management research of agricultural science.First,it can transform the tacit knowledge into explicit knowledge.Second,it can make all the scientific personnel share knowledge.Third,it is beneficial to the development of prototype system of knowledge management.Fourth,it mainly researches the realization of knowledge management system.Fifth,it can manage the external knowledge via competitive intelligence.Sixth,it can foster talents of knowledge management for agricultural scientific research institution.Seventh,it offers the decision-making service for leaders to manage scientific program.The thesis also discusses the content of knowledge management of agricultural scientific research institution as follows:production and innovation of knowledge;attainment and organizing of knowledge;dissemination and share of knowledge;management of human resources and the construction and management of infrastructure.We have put forward corresponding countermeasures to further reinforce the knowledge management research of agricultural scientific research institution.

Importance of Knowledge Management in Human Resource Development

International Nuclear Information System (INIS)

Pleslic, Sanda

2014-01-01

Human resource management and knowledge management: • In human resource management - important to identify crucial knowledge base on which competitiveness of company depends → according this ensure appropriate development of human resources. • Era of so-called knowledge economy - only individual and organizational knowledge could give competitive advantage. • From operational perspective, knowledge management - systematic processes by which an organization identifies, creates, captures, acquires, shares and increase knowledge

Managing electronic records

CERN Document Server

McLeod, Julie

2005-01-01

For records management courses, this book covers the theory and practice of managing electronic records as business and information assets. It focuses on the strategies, systems and procedures necessary to ensure that electronic records are appropriately created, captured, organized and retained over time to meet business and legal requirements.

Knowledge management toboost productivity in manufacturing ...

African Journals Online (AJOL)

Knowledge management toboost productivity in manufacturing. ... Journal of Fundamental and Applied Sciences ... The assessment tool is an important factor because knowledge management has a deep relationship with performance ...

Knowledge Management, Total Quality Management and Innovation: A New Look

Directory of Open Access Journals (Sweden)

Amir Honarpour

2012-09-01

Full Text Available In the present challenging dynamic environment, innovation is considered as a capability that renews the competitive advantage of a company. In recent years, considerable effort has been made to examine the factors that affect innovation in organizations. Knowledge management and total quality management, which play an important role in the contemporary management progress, are among the factors investigated. On the one hand, knowledge management has been recognized as an enabler that can deploy innovation by creating, storing, transferring, and applying knowledge, while on the other hand, the implementation of total quality management practices are addressed as one of the important factors that can influence innovation in a positive way. Lately, although a few researchers have shown some interest in the relationship of total quality management and knowledge management and their have not reached a consensus to conceptualize this relation. Looking at it from the methodological perspective, this problem can be tackled by using the Joint Variance analysis method where it can demonstrate correlation among independent variables and the effect of them on innovation. This study aims to propose a framework that shows how total quality management and knowledge management are reciprocally related to each other and how this affinity can impact innovation.

A knowledge management model for graduate development

Directory of Open Access Journals (Sweden)

Eduardo Bustos Farías

2016-01-01

Full Text Available The aim of this paper is to present a model for administrative knowledge management for the Graduate Support Division of the Instituto Politécnico Nacional (IPN. This administrative unit is important because it is responsible for managing the institution’s academic services at graduate level. A qualitative methodology was used based on in-depth interviews with graduate-level directors, experts in knowledge management and members of the institution. The results obtained support the use of administrative management tools based on Information Technology (IT, such as the design of a comprehensive dashboard, and the proposal that knowledge management processes be automated with digital repositories. The model identifies factors such as the relationships between people, technology, administrative knowledge and knowledge management processes, and is formed with innovative administrative contributions.

Knowledge Management and Global Information Dissemination

Science.gov (United States)

Umunadi, Ejiwoke Kennedy

2014-01-01

The paper looked at knowledge management and global information dissemination. Knowledge is a very powerful tool for survival, growth and development. It can be seen as the information, understanding and skills that you gain through education or experience. The paper was addressed under the following sub-headings: Knowledge management knowledge…

Nuclear Knowledge Management e-Bulletin, January 2014

International Nuclear Information System (INIS)

2014-01-01

It has become increasingly clear to Member States that creating, sharing and transferring knowledge is critical for the safe and efficient management of any nuclear activity. Many Member States now have knowledge management programmes in place and are gaining a better understanding of the specific characteristics of nuclear knowledge needs to achieve the distinctive mission and vision of their organizations. For the members of the Nuclear Knowledge Management Section, the last 9 months were mainly dedicated towards the implementation of our existing programme consisting of the various schools, knowledge management assist visits, close cooperation with our various educational networks, and the completion of guidelines, reports and technical documents. At the same time, in response to Member States’ needs, we started some very interesting new initiatives aimed at enhancing nuclear safety and economics. Among these you can find the university initiative for a master’s degree in nuclear management, the promotion and support of communities of practice, the national nuclear education capability assessment and planning (CAP) framework, the life-cycle design basis knowledge management, the establishment of a nuclear education network in the region of the commonwealth of independent states (CIS), and the development of a knowledge management guide

Analisis Knowledge Management System Pada STMIK Mitra Lampung

OpenAIRE

Winarko, Triyugo

2014-01-01

Knowledge is information that is contextual, relevant and actionable. Knowledge differs from data or information because knowledge is only found in one's thinking. For that we need the knowledge that knowledge management can be an "intangible assets" that can be managed and utilized by many people. STMIK Mitra Lampung is a college with a wealth of knowledge on each personal well yet manageable, so that the knowledge management is expected to be "intangible assets" that can play its role optim...

Knowledge Exchange and Management Research

DEFF Research Database (Denmark)

Bager, Torben

2018-01-01

for ‘interesting’ discoveries has a potential to lift off papers with a high level of scientific rigor as well as a high level of relevance for practice. Originality: An outcome focus on the relationship between knowledge exchange activities and management research is to our knowledge new in the debate about......Purpose: The growing involvement of management researchers in knowledge exchange activities and collaborative research does not seem to be reflected in a growing academic output. The purpose of this paper is to explore barriers for academic output from these activities as well as the potential...... derived from knowledge exchange activities and Mode 2 research into academic papers such as low priority of case study research in leading management journals, a growing practice orientation in the research funding systems, methodological challenges due to limited researcher control, and disincentives...

Knowledge Management Practices for Development - Slovak Model

Directory of Open Access Journals (Sweden)

Aferdita Dervishi

2016-11-01

Full Text Available Knowledge and its management, innovation and technology are key elements for economic growth and sustainable development in technology and globalization era. The purpose of this paper is to study the effects of best practices of knowledge management in Slovakia, a$ empting to present a model that may serve to improve access to knowledge management and technology in Albania. This paper analyses practices of research & development, intellectual capital, the link between knowledge, innovation and technology transfer and trends of economic development in Slovakia. This study has used the qualitative method, supported on secondary source of data. From the assessment perspective, the findings are believable that investing on intellectual capital and managing knowledge properly, stable effects on the development of economy, industry and other fields is reached. Knowledge is managed by higher scientific institutions supported by the state. Today, in Slovakia are operating the most powerful companies. Albanians possess human capital that may face the difficult technological challenges and innovations. Both, Albania and Kosovo governments need to create a more coherent and national access to knowledge management and innovation through the establishment of National Council of Science, Knowledge and Technology Transfer.

Managing opportunities in the global knowledge society

DEFF Research Database (Denmark)

Nielsen, Sven Hvid

2007-01-01

It is commonplace these days to say that knowledge is the most critical asset to be managed. Yet not many people - particularly not practitioners - invest very much time in learning about what knowledge really is and how different knowledge management (KM) is from information management (IM...

Business Intelligence & Knowledge Management - Technological Support for Strategic Management in the Knowledge Based Economy

Directory of Open Access Journals (Sweden)

Dorel PARASCHIV

2008-01-01

Full Text Available The viability and success of modern enterprises are subject to the increasing dynamic of the economic environment, so they need to adjust rapidly their policies and strategies in order to respond to sophistication of competitors, customers and suppliers, globalization of business, international competition. Perhaps the most critical component for success of the modern enterprise is its ability to take advantage of all available information - both internal and external. Making sense of all this information, gaining value and competitive advantage through represents real challenges for the enterprise. The IT solutions designed to address these challenges have been developed in two different approaches: structured data management (Business Intelligence and unstructured content management (Knowledge Management. Integrating Business Intelligence and Knowledge Management in new software applications designated not only to store highly structured data and exploit it in real time but also to interpret the results and communicate them to decision factors provides real technological support for Strategic Management. Integrating Business Intelligence and Knowledge Management in order to respond to the challenges the modern enterprise has to deal with represents not only a "new trend" in IT, but a necessity in the emerging knowledge based economy. These hybrid technologies are already widely known in both scientific and practice communities as Competitive Intelligence. In the end of paper,a competitive datawarehouse design is proposed, in an attempt to apply business intelligence technologies to economic environment analysis making use of romanian public data sources.

Investigating the Knowledge Management Culture

Science.gov (United States)

Stylianou, Vasso; Savva, Andreas

2016-01-01

Knowledge Management (KM) efforts aim at leveraging an organization into a knowledge organization thereby presenting knowledge employees with a very powerful tool; organized valuable knowledge accessible when and where needed in flexible, technologically-enhanced modes. The attainment of this aim, i.e., the transformation into a knowledge…

Nuclear Knowledge Management

International Nuclear Information System (INIS)

Hanamitsu, K.

2015-01-01

Knowledge is a strategic asset in every business. It should be actively managed by creating, acquiring, sharing, transferring and retaining among workers. Leaders and managers have to understand the significance of knowledge management (KM), recognise the risks of knowledge loss and gaps, and its impact on their working environment. Nuclear industry appears to be behind other industries in KM. This is firstly attributed to the nature of business which deals with sensitive data on nuclear materials and prioritises safety and security over information sharing. Second, it faces strong competition over the operational life-cycle, which discourages to exchange know-how and experiences. Third, nuclear industry is highly technology-oriented with homogeneous form, which misleads people to believe that KM has been already in place. Those factors could be barriers to establish nuclear KM culture on the basis of corporate core value and safety culture. Practical example of KM in business includes codification of particular skills into knowledge repository such as manual, handbook and database, and implicit knowledge transfer from experts to successors through apprenticeship and mentoring programmes. The examples suggest that KM applications closely link to information technology (IT) and human resource development (HRD) strategies, which results in effective integration of all available resources: people, process, and technology. Globalization and diversity is another dimension where KM can contribute to the solution. Global companies have to achieve a common goal beyond cultural, racial and gender differences. KM helps reduce the gaps, identify the core competence, and increase flexibility in workplace. Working women have been developing their professional career while adapting to situational changes in their lives. It might be easier for them to understand the importance of KM and develop KM practices in the organizations. KM will help nuclear industry to respond to the

Safety and Mission Assurance Knowledge Management Retention: Managing Knowledge for Successful Mission Operations

Science.gov (United States)

Johnson, Teresa A.

2006-01-01

Knowledge Management is a proactive pursuit for the future success of any large organization faced with the imminent possibility that their senior managers/engineers with gained experiences and lessons learned plan to retire in the near term. Safety and Mission Assurance (S&MA) is proactively pursuing unique mechanism to ensure knowledge learned is retained and lessons learned captured and documented. Knowledge Capture Event/Activities/Management helps to provide a gateway between future retirees and our next generation of managers/engineers. S&MA hosted two Knowledge Capture Events during 2005 featuring three of its retiring fellows (Axel Larsen, Dave Whittle and Gary Johnson). The first Knowledge Capture Event February 24, 2005 focused on two Safety and Mission Assurance Safety Panels (Space Shuttle System Safety Review Panel (SSRP); Payload Safety Review Panel (PSRP) and the latter event December 15, 2005 featured lessons learned during Apollo, Skylab, and Space Shuttle which could be applicable in the newly created Crew Exploration Vehicle (CEV)/Constellation development program. Gemini, Apollo, Skylab and the Space Shuttle promised and delivered exciting human advances in space and benefits of space in people s everyday lives on earth. Johnson Space Center's Safety & Mission Assurance team work over the last 20 years has been mostly focused on operations we are now beginning the Exploration development program. S&MA will promote an atmosphere of knowledge sharing in its formal and informal cultures and work processes, and reward the open dissemination and sharing of information; we are asking "Why embrace relearning the "lessons learned" in the past?" On the Exploration program the focus will be on Design, Development, Test, & Evaluation (DDT&E); therefore, it is critical to understand the lessons from these past programs during the DDT&E phase.

Strategic Impact of Knowledge Management on Organisational Efficiency

DEFF Research Database (Denmark)

Larsen, Michael Holm; Pedersen, Mogens Kühn

1999-01-01

Knowledge management is rarely found in a strategy context. Although some companies already have introduced the role of a chief knowledge officer, knowledge management is not treated as a strategic endeavour. Furthermore, contributions from an academic point of view are scarce in the field...... of the strategic issues of knowledge management. This paper contributes with some insight in pointing out the strategic question that knowledge management might provide answers for: The efficiency issue of stategic positioning. Furthermore, the paper emphasises the distinction between symmetric and asymmetric...... incentives in business relations, and on this basis identifies the notion of Distributed Knowledge Management as a means for creating efficiency strategies with symmetric incentives in business relations. In this way a strategic agenda for knowledge management is identified....

How to Develop the Knowledge Management Environment

International Nuclear Information System (INIS)

Pleslic, S.

2016-01-01

Full text: Knowledge as the most valuable asset in organization should be managed properly and carefully. When we are trying to manage knowledge, we should not intent to create big knowledge repositories that will capture everything that anybody ever knew. It is better to follow people who have knowledge and to develop culture and technology that will help them to share knowledge and experience. The key elements for successful knowledge management are: people, processes and technology. Technology should be standard and reliable to facilitate knowledge sharing. KM processes should be defined to simplify creation, sharing and use of knowledge. People are the most valuable resource of organizational knowledge because they can create new knowledge, share knowledge around the organization and use that knowledge to achieve the best performance. Technology and processes are powerful together, but without the people there is a high risk that efforts to change something in organization will not be successful. People are such factor that can break or make any KM initiatives. It is even more critical situation in nuclear knowledge management. How to develop organizational culture and individual behavior in nuclear field will be described. (author

Nuclear knowledge management in radioactive waste management programmes

International Nuclear Information System (INIS)

Vetere, Claudia L.; Gomiz, Pablo R.; Lavalle, Myriam; Masset, Elvira

2015-01-01

In late 2007, the Nuclear Knowledge Management (NKM) group of the Argentine Atomic Energy Commission (CNEA), understanding the need to preserve knowledge related with radioactive waste, formulated the CONRRaD Project with the aim of developing and implementing a sustainable knowledge management system. The CONRRaD Project was highly focused on minimising the loss of radioactive waste management knowledge related to processes and facilities as a consequence of staff ageing and retiring, promoting transfer and preservation so as to ensure that future generations interpret and improve the management of waste, protecting the environment and people's health. The National Programme for Radioactive Waste Management (NPRWM) has the responsibility of maintaining a documented record system to preserve the knowledge that is available and relates to the facilities for radioactive wastes treatment, conditioning, packaging, storing and disposal of low-level radioactive wastes. The STOReR system has been designed with the aim of ensuring traceability through all the steps of radioactive waste management from generation to storage or disposal. Apart from upgrading an application in use since 2001, the new software includes improvements in the inventory calculations according to the current regulations. Basically, the system consists of two applications. One application called PAGE is on the Net and it is available for the producers. These producers are the facilities that generate radioactive waste as a consequence of their normal operation. PAGE enables the producers to access all the services provided by AGE more easily. Not only are producers the users of PAGE, but there are also authorised owners of radioactive sources and devices because AGE provides transitory or permanent storage of these elements. The other application called STOReR is the main one which provides the capabilities needed to support the whole system, such as the databases storage and management. STORe

KNOWLEDGE MANAGEMENT UNTUK CUSTOMER SERVICE

Directory of Open Access Journals (Sweden)

Lianna Sugandi

2010-10-01

Full Text Available Knowledge is a success key in every field aspects. Along with the development in the world nowadays, where globalization is a challenge in every Indonesian human resource to face global competition. In this case, education has important part as media in developing qualified human resources and also as the place where they can be educated in their field. In the development of information technology, it came new systems in several fields including what educational field known as e-learning. Knowledge management (KM is one implementation of e-learning. There is a concept that gathers all knowledge aspects in easily accessed file or document, and also in hardly accessed as knowledge and experience.Keywords: knowledge management, human resource, education

Improving performance with knowledge management

Science.gov (United States)

Kim, Sangchul

2018-06-01

People and organization are unable to easily locate their experience and knowledge, so meaningful data is usually fragmented, unstructured, not up-to-date and largely incomplete. Poor knowledge management (KM) leaves a company weak to their knowledge-base - or intellectual capital - walking out of the door each year, that is minimum estimated at 10%. Knowledge management (KM) can be defined as an emerging set of organizational design and operational principles, processes, organizational structures, applications and technologies that helps knowledge workers dramatically leverage their creativity and ability to deliver business value and to reap finally a competitive advantage. Then, this paper proposed various method and software starting with an understanding of the enterprise aspect, and gave inspiration to those who wanted to use KM.

Knowledge Management, Human Resource Management, and Higher Education: A Theoretical Model

Science.gov (United States)

Brewer, Peggy D.; Brewer, Kristen L.

2010-01-01

Much has been written on the importance of knowledge management, the challenges facing organizations, and the important human resource management activities involved in assuring the acquisition and transfer of knowledge. Higher business education plays an important role in preparing students to assume the knowledge management and human resource…

Green knowledge management to support environmental sustainability

International Nuclear Information System (INIS)

Dornhoefer, Mareike-Jessica

2017-01-01

Sustainability, environmental management and green initiatives are topics which gradually developed into trends since the late 1980s, not only in research institutions, but also in public and private organizations. While the usage of energy and other resources are increasing, these organizations search for new possibilities to reduce the economic, ecologic and social burdens and consequences of office and production environments for employees and nature. While certified environmental management systems were established already in the 1990s, green approaches and technologies are only about 10 years old and steadily developing. Decisions about a fitting strategy and the support of suitable measures inside an organization always require knowledge provided for the decision makers. Furthermore it is of importance to record the environmental consequences of the operational business and to not only record data and information, but to create a context and deduce the knowledge for future activities. Based on this situation, the work addresses the main research question of how �classical'' knowledge management might be further developed or transformed into Green Knowledge Management and how it addresses the goals of sustainability, especially ecological sustainability, environmental management and green approaches alike? The definition of Green Knowledge Management consists of five factors, which are discussed systematically, explored conceptually and documented with the help of practical examples. Different knowledge management models and their respective building blocks are analyzed to deduce how knowledge processes might interact with environmental ones as well as green aspects. Also different types of knowledge management systems are analysed for their application possibilities. A planning and decision making tool in form of a three dimensional cube, the ''Green Knowledge Management Cube'' is introduced on a conceptual level and documented

Toward a Conceptual Knowledge Management Framework in Health

Science.gov (United States)

Lau, Francis

2004-01-01

This paper describes a conceptual organizing scheme for managing knowledge within the health setting. First, a brief review of the notions of knowledge and knowledge management is provided. This is followed by a detailed depiction of our proposed knowledge management framework, which focuses on the concepts of production, use, and refinement of three specific knowledge sources-policy, evidence, and experience. These concepts are operationalized through a set of knowledge management methods and tools tailored for the health setting. We include two case studies around knowledge translation on parent-child relations and virtual networks in community health research to illustrate how this knowledge management framework can be operationalized within specific contexts and the issues involved. We conclude with the lessons learned and implications. PMID:18066388

Librarians Are the Ultimate Knowledge Managers?

Science.gov (United States)

Koina, Cathie

2003-01-01

Librarians are the ultimate knowledge managers. Everyone knows that. After all, haven't they been the custodians of documented knowledge for centuries? Who could possibly do it better than them? Well, then why aren't people knocking down their doors, begging them to be the knowledge managers of the organisation? Are they just ignorant of how…

Managing Nuclear Knowledge: connecting past and future

International Nuclear Information System (INIS)

Ruyssen, M.-L.

2006-01-01

Since several years SCKoCEN has acknowledged the importance of Nuclear Knowledge Management. In recent years, a number of trends have drawn attention to the need for better management of nuclear knowledge. At the Lisbon European Council in 2000 the role of RandD was recognized as the driving force for a competitive and dynamic knowledge-based economy and linked to the economy's capacity to turn new knowledge into technological innovation. Knowledge management (KM) is therefore becoming more and more critical to exploit RandD results effectively and expect sufficient returns to balance the risk inherent in the large investments required by today's nuclear research. The SCK-CEN practical approach towards Nuclear Knowledge Management is twofold. First, the capture of tacit knowledge before the loss of key individuals as well as the preservation of various knowledge repositories address the complex issues of aging of the nuclear workforce and reduction of the number of students taking nuclear subjects. Secondly, the set up of education networks at international level aims to prevent further dilution of nuclear education and training programmes while pooling nuclear research resources in order to meet future requirements for qualified nuclear staff. Knowledge management combines therefore different sources of information with human knowledge capital

Knowledge Management in Projects: Insights from two Perspectives

DEFF Research Database (Denmark)

Christensen, Karina Skovvang; Bukh, Per Nikolaj

2009-01-01

The article focuses on how managerial options in relation to development and sharing of knowledge in projects can be extended by analysing project management from two different, but complementary, knowledge management perspectives: an artefact-oriented and a process-oriented perspective. Further......, the article examines how a similar project management model is used in two different organisations and how its role in knowledge management differs dependent on other knowledge management initiatives and how the production processes are structured. Following the artefact-oriented perspective, the explicit...... dimension of knowledge can be captured, retrieved and reused using knowledge management systems. From the process-oriented perspective, focus is on the tacit or implicit dimension of knowledge and the context for understanding the information is more important. It is concluded that if a company offers...

Knowledge management systems success in healthcare: Leadership matters.

Science.gov (United States)

Ali, Nor'ashikin; Tretiakov, Alexei; Whiddett, Dick; Hunter, Inga

2017-01-01

To deliver high-quality healthcare doctors need to access, interpret, and share appropriate and localised medical knowledge. Information technology is widely used to facilitate the management of this knowledge in healthcare organisations. The purpose of this study is to develop a knowledge management systems success model for healthcare organisations. A model was formulated by extending an existing generic knowledge management systems success model by including organisational and system factors relevant to healthcare. It was tested by using data obtained from 263 doctors working within two district health boards in New Zealand. Of the system factors, knowledge content quality was found to be particularly important for knowledge management systems success. Of the organisational factors, leadership was the most important, and more important than incentives. Leadership promoted knowledge management systems success primarily by positively affecting knowledge content quality. Leadership also promoted knowledge management use for retrieval, which should lead to the use of that better quality knowledge by the doctors, ultimately resulting in better outcomes for patients. Copyright © 2016 Elsevier Ireland Ltd. All rights reserved.

KNOWLEDGE MANAGEMENT IN CUBAN ENTERPRISES

Directory of Open Access Journals (Sweden)

Raúl Yoel La Fé Jiménez

2017-10-01

Full Text Available In Cuba the intensive use of knowledge has focused on some sectors more than others, despite the high level of training of human resources and the need to boost the Cuban economy with efficiency. This is the reason why the objective of this article is to propose a procedure for the implementation and improvement of knowledge management in Cuban companies. For this purpose, it was created a series of phases that follows a logical sequence for the implementation and improvement of knowledge management in any type of company.

Knowledge management at ELETRONUCLEAR

International Nuclear Information System (INIS)

Lepecki, W.

2005-01-01

ELETRONUCLEAR, a state-owned company responsible for design, construction, ownership and operation of nuclear power plants in Brazil, is applying systematic measures to preserve its essential technological know-how. A special project called 'Determination of Technological Know-How of ELETRONUCLEAR' was established in January 2001 for this purpose. The extent and location of the existing know-how was identified and the gaps in the essential know-how were evaluated. A multidisciplinary team was established to implement the project. The team interacted with experts both in Brazil and abroad to achieve a sound technical basis as far as knowledge identification and preservation techniques are concerned. The results of this know-how survey were stored in an electronic data bank, which facilitated the creation of several types of reports, according to various criteria. An in-depth analysis of the survey pointed to the gaps in essential know-how. Proposals for solutions to fill in the know-how gaps were set up, comprising both short-term, as well as long-term, solutions. This project was the first work by ELETRONUCLEAR in the field of Knowledge Management. An indirect consequence was the creation of a nucleus of personnel competent in this new discipline, which had a multiplying effect throughout ELETRONUCLEAR, allowing the execution of other new projects in KM. (author)

Knowledge management at ELETRONUCLEAR

International Nuclear Information System (INIS)

Lepecki, W.

2004-01-01

ELETRONUCLEAR, a state-owned company responsible for design, construction, ownership and operation of nuclear power plants in Brazil, is applying systematic measures to preserve its essential technological know-how. A special Project called 'Determination of Technological Know-How of ELETRONUCLEAR' was established in January 2001 for this purpose. The extent and location of the existing know-how was identified and the gaps in the essential know-how were evaluated. A multidisciplinary team was established to implement the Project. The team interacted with experts both in Brazil and abroad to achieve a sound technical basis as far as knowledge identification and preservation techniques are concerned. The results of this know-how survey were stored in an electronic data bank, which facilitated the creation of several types of reports, according to various criteria. An in-depth analysis of the survey pointed to the gaps in essential know-how. Proposals for solutions to fill in the know-how gaps were set up, comprising both short term, as well as long-term, solutions. This Project was the first work by ELETRONUCLEAR in the field of Knowledge Management. An indirect consequence was the creation of a nucleus of personnel competent in this new discipline, which had a multiplying effect throughout ELETRONUCLEAR, allowing the execution of other new projects in KM. (author)

CSNI activities in knowledge management and knowledge transfer - An international dimension

International Nuclear Information System (INIS)

Reig, J.; Hrehor, M.

2004-01-01

The Committee on the Safety of Nuclear Installations (CSNI) of the OECD Nuclear Energy Agency (NEA) was set up in 1973 to develop and to co-ordinate the activities of the NEA concerning the technical aspects of the design, construction and operation of nuclear installations insofar as they affect the safety of such installations. Although there is currently no formal 'CSNI knowledge management strategy', i.e. defined CSNI approach and the appropriate resources for activities related to knowledge management as such, the CSNI has been actively involved during its 30 years of existence in a number of areas closely linked with knowledge management. The paper gives a number of specific examples of various CSNI activities which, all together, represent from an international perspective a significant contribution to knowledge management efforts at the national level of the OECD/NEA member countries. (author)

Knowledge management in the NPP domain

International Nuclear Information System (INIS)

Nilsen, Svein; Bisio, Rossella; Ludvigsen, Jan Tore

2004-03-01

This report gives an outlook on Knowledge Management (KM) activities within NPP related establishments as of today. There may be less activity in the NPP world as compared to many other industrial sectors. Still there is an awakening within the NPP industry demanding that KM should be attended to at a larger scale. The most notable reason for this is maybe an imminent increase in the number of people going into retirement. The types of establishments involved cover the major kinds such as utilities, research institutes and worldwide nuclear organizations. The report sums up a few of those efforts that are presently being implemented. Moreover the report looks at general advancements within the field of knowledge management. Simply stated the endeavours belong to either one of two classes. The first class emphasize the use of technology to solve knowledge management problems. The second class regard knowledge management as a problem pertaining to human factors and organizational issues. This report maintain that knowledge management initiatives should make due considerations to both perspectives. This report also sums up the Halden Reactor Project short term KM initiative. (Author)

Presenting a Framework for Conceptualizing Knowledge Management Office

Directory of Open Access Journals (Sweden)

Narges Farzaneh

2018-03-01

Full Text Available Designing an effective structure for knowledge management is one of the critical factors for its success in the organization. Structuring to KM and identifying the experts of this field in the structure of the organization is necessary to achieve the sustained and continuous benefits of knowledge management. This paper deals with the conceptualizing of knowledge management office as the organizational structure for effective management of knowledge. For this purpose, Meta-synthesize methodology was adopted. From 198 sources founded, 12 articles were consistent with accepted standards. As a result of combining the findings, concept of knowledge management office was figured with 54 codes, 12 concepts in the four themes including purpose (Strategic and Functional, structure (Centralized and Decentralized and Mixed, function (Strategies, Processes and Mechanisms and role (KM Committee, CKO, knowledge manager, Knowledge Representative. Organizations can use the results of this study to establish an appropriate structure of knowledge management. According to research, any article was not found by the researchers that have has this integrity and methodology. So, this paper has innovation.

Effect of educational and electronic medical record interventions on food allergy management.

Science.gov (United States)

Zelig, Ari; Harwayne-Gidansky, Ilana; Gault, Allison; Wang, Julie

2016-09-01

The growing prevalence of food allergies indicates a responsibility among primary care providers to ensure that their patients receive accurate diagnosis and management. To improve physician knowledge and management of food allergies by implementing educational and electronic medical record interventions. Pre- and posttest scores of pediatric residents and faculty were analyzed to assess the effectiveness of an educational session designed to improve knowledge of food allergy management. One year later, a best practice advisory was implemented in the electronic medical record to alert providers to consider allergy referral whenever a diagnosis code for food allergy or epinephrine autoinjector prescription was entered. A review of charts 6 months before and 6 months after each intervention was completed to determine the impact of both interventions. Outcome measurements included referrals to an allergy clinic, prescription of self-injectable epinephrine, and documentation that written emergency action plans were provided. There was a significant increase in test scores immediately after the educational intervention (mean, 56.2 versus 84.3%; p management of children with food allergies at our pediatrics clinic. Further studies are needed to identify effective strategies to improve management of food allergies by primary care physicians.

Match & Manage : The use of knowledge matching and project management to integrate knowledge in collaborative inbound open innovation

OpenAIRE

Lakemond, Nicolette; Bengtsson, Lars; Laursen, Keld; Tell, Fredrik

2016-01-01

Despite mounting evidence on the potential benefits of inbound open innovation, little is known about how firms purposefully manage inflows of knowledge. We investigate the use of two knowledge governance procedures—project management and knowledge matching—in collaborative inbound open innovation. Our findings suggest that, in addition to “knowledge-precursors,” which the literature on open innovation and absorptive capacity has shown to be important for the integration of external knowledge...

Human resource management practices stimulating knowledge sharing

Directory of Open Access Journals (Sweden)

Matošková Jana

2017-12-01

Full Text Available The major goal of the paper was to develop a theoretical framework that conceptualizes the indirect impact on human resource management practice on knowledge sharing in the organization. In the current competitive environment, the ability to use knowledge assets and to continuously renovate it is required for organizational success. Therefore, the field of human resource management should dedicate great effort to understanding how to enhance the knowledge flows within the organization. Theoretical indications were provided about HRM practices that influence the quality and quantity of knowledge sharing within an organization. Further, a conceptual model of relations between HRM practices and factors influencing knowledge sharing within an organization was introduced. It is supposed that HRM practices have direct impacts on personality traits of employees, organizational culture, characteristics of managers, and instruments used for knowledge sharing. Subsequently, these factors have direct effects on the perceived intensity of knowledge sharing. The paper offers 12 testable propositions for the indirect relation between HRM practices and knowledge sharing in the organization. The suggested model could assist future research to examine the influence of HRM practices upon managing knowledge is a more complex way. Via a theoretical contribution to the debate on the influence on HRM practices upon managing knowledge, the study contributes to further research development in this field.

Essays on Knowledge Management

Science.gov (United States)

Xiao, Wenli

2012-01-01

For many firms, particularly those operating in high technology and competitive markets, knowledge is cited as the most important strategic asset to the firm, which significantly drives its survival and success (Grant 1996, Webber 1993). Knowledge management (KM) impacts the firm's ability to develop process features that reduce manufacturing…

Knowledge Resources - A Knowledge Management Approach for Digital Ecosystems

Science.gov (United States)

Kurz, Thomas; Eder, Raimund; Heistracher, Thomas

The paper at hand presents an innovative approach for the conception and implementation of knowledge management in Digital Ecosystems. Based on a reflection of Digital Ecosystem research of the past years, an architecture is outlined which utilizes Knowledge Resources as the central and simplest entities of knowledge transfer. After the discussion of the related conception, the result of a first prototypical implementation is described that helps the transformation of implicit knowledge to explicit knowledge for wide use.

A Knowledge Management Strategy To Achieve Organisation Competitiveness

Directory of Open Access Journals (Sweden)

Dr. St. Sukmawati.

2015-08-01

Full Text Available The purpose of this research is to study the influence of organizational environment on the selection of knowledge management strategies. The research focuses particularly on the relationship between business and knowledge management strategy and the success of the knowledge management initiatives. This research is a case study researching 2 South Sulawesi banking companies. The knowledge management initiatives were categorized by six criteria objectives processes problems content strategy knowledge type and their fit with the respective business strategy of the organizational unit was evaluated. The findings in this research suggest a relationship between the success of knowledge management and the alignment of knowledge management and business strategy. The research also shows that an organization whose business strategy requires process efficiency should rely primarily on a codification strategy. An organization whose business strategy requires productprocess innovation should rely primarily on a personalization strategy. The most successful knowledge management projects were driven by a strong business need and with the goal to add value to the organizational unit operations. The research shows there are limitations due to the qualitative nature of the research logical rather than statistical conclusions small sample size and subjectivity of interpretations. The research sees that a manager should be aware of the objectives and business processes of the organizational unit and chooses the knowledge management strategy and objective in accordance to the business strategy and objective. Originalityvalue. The research enhances understanding about the influence of organizational environment factors on the success of knowledge management initiatives.

Knowledge management in international mergers

NARCIS (Netherlands)

Grotenhuis, F.D.J.; Weggeman, M.C.D.P.

2002-01-01

This paper discusses the need for knowledge management in mergers and acquisitions. In mergers and acquisitions two cultures are combined, and also two systems of knowledge and insights are integrated. In order to develop and sustain competitive advantages for the knowledge-intensive firm, strategic

The Eighth Stage of Information Management: Information Resources Management (IRM) vs. Knowledge Management (KM), and the Chief Information Officer (CIO) vs. the Chief Knowledge Officer (CKO).

Science.gov (United States)

Chen, Rui

1998-01-01

Describes the characteristics of the transfer point of information management to knowledge management (KM), what information resources management (IRM) does, and compares information and knowledge management and the roles of chief information officer (CIO) and chief knowledge officer (CKO). (PEN)

Integrating knowledge seeking into knowledge management models and frameworks

Directory of Open Access Journals (Sweden)

Francois Lottering

2012-02-01

Full Text Available Background: A striking feature of the knowledge management (KM literature is that the standard list of KM processes either subsumes or overlooks the process of knowledge seeking. Knowledge seeking is manifestly under-theorised, making the need to address this gap in KM theory and practice clear and urgent.Objectives: This article investigates the theoretical status of the knowledge-seeking process in extant KM models and frameworks. It also statistically describes knowledge seeking and knowledge sharing practices in a sample of South African companies. Using this data, it proposes a KM model based on knowledge seeking.Method: Knowledge seeking is traced in a number of KM models and frameworks with a specific focus on Han Lai and Margaret Graham’s adapted KM cycle model, which separates knowledge seeking from knowledge sharing. This empirical investigation used a questionnaire to examine knowledge seeking and knowledge sharing practices in a sample of South African companies.Results: This article critiqued and elaborated on the adapted KM cycle model of Lai and Graham. It identified some of the key features of knowledge seeking practices in the workplace. It showed that knowledge seeking and sharing are human-centric actions and that seeking knowledge uses trust and loyalty as its basis. It also showed that one cannot separate knowledge seeking from knowledge sharing.Conclusion: The knowledge seeking-based KM model elaborates on Lai and Graham’s model. It provides insight into how and where people seek and share knowledge in the workplace. The article concludes that it is necessary to cement the place of knowledge seeking in KM models as well as frameworks and suggests that organisations should apply its findings to improving their knowledge management strategies. 

Perceptions of knowledge management: A local government perspective

Directory of Open Access Journals (Sweden)

Bethuel Sibongiseni Ngcamu

2012-12-01

Full Text Available Public sector institutions are grappling to maintain knowledge management cycle which integrates knowledge into different phases as it also incorporates socialization, externalization, combination and internalization model. Whereas, knowledge management could be used as a strategic tool to advance organizational effectiveness and efficiency whilst accelerating service delivery and achieving operational goals. This article seeks to address the bottlenecks as far as knowledge management is concerned by using biographical profiles with the view of promoting the creation and management of knowledge within eThekwini Municipality. The study reflects that the biographical profiles of employees (age, education, race, job level influences their perceptions of the current knowledge management processes and strategies and their implementation and impact on effectiveness.

From Evidence-based Management to Management of Non-knowledge

DEFF Research Database (Denmark)

Knudsen, Morten

2017-01-01

Leadership and management are increasingly expected to base themselves on evidence, i.e. knowledge. This article does not disagree that knowledge may be beneficial. Yet, based on sociological insights on the complex relation between knowledge and ignorance, the article argues that more knowledge...

KNOWLEDGE MANAGEMENT AND INTELLECTUAL CAPITAL MANAGEMENT COUPLED TO QUALITY MANAGEMENT SYSTEM LEAD TO BUSINESS SUCCESS

Directory of Open Access Journals (Sweden)

Stevan Živojinović

2009-03-01

Full Text Available From the vantage point of contemporary management paradigm shift and new knowledge-based economy, we underscore the importance of relations and support of quality management system - QMS (according to ISO 9001 standard for management of knowledge and intellectual capital. QMS implementation, documenting, application, maintenance and continuous improvement, as a catalyst of effective organization management, provides a foundation for effective knowledge management and intellectual capital enlargement, via knowledge, skills, management systems, procedures, information and product flow, culture, inovation, relations with customers and other stakeholders. Simultaneous implementation and dynamic interaction of these advanced management concepts intended to attain competitive advantage can result in synergic effects and improved performance. From the perspective of knowledge, as a central unifying notion, organizational behavior based on learning influences long-term business success, process effectiveness and customer satisfaction.

Integrated Risk and Knowledge Management Program -- IRKM-P

Science.gov (United States)

Lengyel, David M.

2009-01-01

The NASA Exploration Systems Mission Directorate (ESMD) IRKM-P tightly couples risk management and knowledge management processes and tools to produce an effective "modern" work environment. IRKM-P objectives include: (1) to learn lessons from past and current programs (Apollo, Space Shuttle, and the International Space Station); (2) to generate and share new engineering design, operations, and management best practices through preexisting Continuous Risk Management (CRM) procedures and knowledge-management practices; and (3) to infuse those lessons and best practices into current activities. The conceptual framework of the IRKM-P is based on the assumption that risks highlight potential knowledge gaps that might be mitigated through one or more knowledge management practices or artifacts. These same risks also serve as cues for collection of knowledge particularly, knowledge of technical or programmatic challenges that might recur.

Participative knowledge management to empower manufacturing workers

DEFF Research Database (Denmark)

Campatelli, Gianni; Richter, Alexander; Stocker, Alexander

2016-01-01

skills. In this paper, the authors suggest a participative knowledge management approach to empower manufacturing workers. Starting from a comprehensive empirical analysis of the existing work practices in a manufacturing company, the authors have developed and validated a knowledge management system...... prototype. The prototype is aimed for training, problem solving, and facilitating the discovery, acquisition, and sharing of manufacturing knowledge. The conducted evaluation of the prototype indicates that workers' skills and level of work satisfaction will increase since the knowledge management system...

Study on a Process-oriented Knowledge Management Model

OpenAIRE

Zhang, Lingling; Li, Jun; Zheng, Xiuyu; Li, Xingsen; Shi, Yong

2007-01-01

Now knowledge has become the most important resource of enterprises. Process-oriented knowledge management (POKM) is a new and valuable research field. It may be the most practical method to deal with difficulties in knowledge management. The paper analyzes background, hypothesis and proposes of POKM, define the process knowledge, and give a process-oriented knowledge management model. The model integrates knowledge, process, human, and technology. It can improve the decision support capabili...

Knowledge Management from Organizational Culture Perspectives

OpenAIRE

Nguyen, Nhu T.B.

2007-01-01

This paper examines organizational culture perspectives to demonstrate their importance on knowledge management. Also, it is aimed to link three perspectives of organizational culture (Integration, Differentiation, and Fragmentation) to knowledge management. The conclusion suggests several implications of this paper and future research.

Why Knowledge management is (Cognitive) Psychology

NARCIS (Netherlands)

Jorna, R.J.J.M.; Jorna, R.J.J.M.; Stephenson, N; Radtke, H.R.; Stam, H.J.

2003-01-01

This chapter illustrates how psychology, and cognitive psychology in particular, can enrich the discussions on knowledge management. Beginning with a realistic organizational example of the use of knowledge management, I argue that organizations are multi-actor systems and discuss the relevance of

Information literacy and personal knowledge management

DEFF Research Database (Denmark)

Schreiber, Trine; Harbo, Karen

2004-01-01

The aim of the paper is to discuss a new subject called personal knowledge management and to compare it with the better-known concept information literacy. Firstly, the paper describes and discusses the course called personal knowledge management. People from three institutions, the Library...... the participants partly how to manage information in such a way that it supports a learning process, and partly how to negotiate with the colleagues about the information needs, locate the information, and mediate it in such a way that the colleagues will use it. At the end of the course the participants construct...... a ´knowledge map´, which constitutes the mediation of the information to the workplace. The course has got a very positively reception. Secondly, the paper compares the course of personal knowledge management with the concept of information literacy. There exist a number of different definitions of the last...

A Design Thinking Approach to Teaching Knowledge Management

Science.gov (United States)

Wang, Shouhong; Wang, Hai

2008-01-01

Pedagogies for knowledge management courses are still undeveloped. This Teaching Tip introduces a design thinking approach to teaching knowledge management. An induction model used to guide students' real-life projects for knowledge management is presented. (Contains 1 figure.)

Knowledge management in health: a systematic literature review.

Science.gov (United States)

Rocha, Elyrose Sousa Brito; Nagliate, Patricia; Furlan, Claudia Elisangela Bis; Rocha, Kerson; Trevizan, Maria Auxiliadora; Mendes, Isabel Amélia Costa

2012-01-01

Knowledge has been used as a resource for intelligent and effective action planning in organizations. Interest in research on knowledge management processes has intensified in different areas. A systematic literature review was accomplished, based on the question: what are the contributions of Brazilian and international journal publications on knowledge management in health? The sample totaled 32 items that complied with the inclusion criteria. The results showed that 78% of journals that published on the theme are international, 77% of researchers work in higher education and 65% have a Ph.D. The texts gave rise to five thematic categories, mainly: development of knowledge management systems in health (37.5%), discussion of knowledge management application in health (28.1%) and nurses' function in knowledge management (18.7%).

The Role of Knowledge Management in Supply Chain Management: A Literature Review

OpenAIRE

Pérez Salazar, María del Rosario; Aguilar Laserre, Alberto Alfonso; Cedillo-Campos, Miguel Gastón; Hernández González, José Carlos

2017-01-01

Purpose: The aim of this paper is to examine the state of knowledge management research in supply chain management from three standpoints, methodological approach, supply chain management area, and knowledge management processes. Design/methodology/approach: To achieve this, a systematic review is conducted over the period 2000-2014 on the basis of a qualitative content analysis. Findings: Major results showed that knowledge management can be viewed as a leverage mechanism f...

KNOWLEDGE, INTELECTUAL CAPITAL AND QUALITY MANAGEMENT

Directory of Open Access Journals (Sweden)

Stevan Živojinović

2009-12-01

Full Text Available From the contemporary change management paradigm and new, knowledge-based economy, we emphasize the impact of advanced managerial tools. As evidenced in practice, simultaneous implementation of several management approaches, concepts and methods brings about more integral corporate success. We advocate integration of up-to-date approaches - knowledge management (KM and intellectual capital management (ICM as well as balanced scorecard (BSC under the "conceptional umbrella" of quality management, i.e. quality management system (QMS and total quality management (TQM. Interrelating elements of these management concepts through comparison of respective characteristics, differences and similarities, connections and complementary activities, we establish relations and interdependence which result in synergy when applied concurrently. QMS implementation (in accordance with ISO 9000 standard series, enroute to TQM, KM is improved, intellectual capital enlarged (via knowledge, skills, motivation, management systems, procedures, information and product flow, customer and other stakeholder relations and application of BSC facilitated. Conversely, KM and BSC improve opportunities for attaining organisational and business excellence. All mentioned concepts can be viewed as facets of modern integral management model, in continual dynamic interaction that brings about a potential for improved competitive advantage and business performance.

The Trilogy of Science: Filling the Knowledge Management Gap with Knowledge Science and Theory

Science.gov (United States)

Bates, Anthony Shawn

2017-01-01

The international knowledge management field has different ways of investigating, developing, believing, and studying knowledge management. Knowledge management (KM) is distinguished deductively by know-how, and its intangible nature establishes different approaches to KM concepts, practices, and developments. Exploratory research and theoretical…

Knowledge Management in Doctoral Education toward Knowledge Economy

Science.gov (United States)

Stamou, Adamantia

2017-01-01

Purpose: The purpose of this paper is to investigate the role and the scope of knowledge management (KM) in doctoral education, in the emerging knowledge economy (KE) context, and the recommendation of a framework for KM in doctoral education. Design/Methodology/Approach: An extended literature analysis was contacted to elaborate the role and the…

Knowledge Management in the IAEA Department of Safeguards

International Nuclear Information System (INIS)

Konecni, S.; Carrillo de Fischer, J.

2016-01-01

Full text: Knowledge Management (KM) is an integral part of the Departmental Quality Management System because knowledge (i.e., the ‘know-how’, ‘know-when’, ‘know-who’, ‘know-why’, etc.) is needed to produce high quality products and services on a daily basis. The ability to continue providing such products and services is challenged each time an experienced staff member leaves the IAEA due to retirement or end of contract and takes with them important job-related knowledge. The most important assets in the International Atomic Energy Agency (IAEA) Department of Safeguards (SG) are people and their knowledge. The Department of Safeguards developed a knowledge management (KM) framework and the corresponding approaches as well as specific guidelines for its implementation. Knowledge retention (KR) is part of knowledge management and focusses on eliminating the risk of losing the critical job-related knowledge by putting in place a systematic knowledge retention plan. Particularly, for knowledge retention, the Safeguards Division of Concepts and Planning (SGCP) developed a model to draw out and capture the critical knowledge and making it available for use by others. This paper describes the knowledge retention model/approach and lessons learned from implementing the knowledge management programme in SG. (author

Information and knowledge management for sustainable forestry

Science.gov (United States)

Alan J. Thomson; Michael Rauscher; Daniel L. Schmoldt; Harald Vacik

2007-01-01

Institutional information and knowledge management often involves a range of systems and technologies to aid decisions and produce reports. Construction of a knowledge system organizing hierarchy facilitates exploration of the interrelationships among knowledge management, inventory and monitoring, statistics and modeling, and policy. Two case studies illustrate these...

Measuring the ROI on Knowledge Management Systems.

Science.gov (United States)

Wickhorst, Vickie

2002-01-01

Defines knowledge management and corporate portals and provides a model that can be applied to assessing return on investment (ROI) for a knowledge management solution. Highlights include leveraging knowledge in an organization; assessing the value of human capital; and the Intellectual Capital Performance Measurement Model. (LRW)

Knowledge Transfer in Collaborative Knowledge Management: A Semiotic View

Directory of Open Access Journals (Sweden)

Norbert Jastroch

2010-12-01

Full Text Available Codification and transfer of knowledge is essential in the practice of knowledge management. Theoretical knowledge, like scientific theories and models, by nature comes in coded representation for the explicit purpose of transfer. Practical knowledge, as involved frequently in engineering or business operations, however, is a priori uncoded, making transfer for further use or the generation of new knowledge difficult. A great deal of systems engineering effort in recent years has been focused on resolving issues related to this sort of knowledge transfer. Semantic technologies play a major role in here, along with the development of ontologies. This paper presents a semiotic perspective on transfer of knowledge within collaborations.

Nuclear knowledge management system in the regulatory activity

International Nuclear Information System (INIS)

Nosovskij, A.V.; Klevtsov, A.L.; Kravchenko, N.A.

2010-01-01

Important issues on collection, storage and spread of knowledge among organisation dealing with the use of nuclear technologies, role of close cooperation between enterprises and organizations in developing knowledge management, general requirements for creating a nuclear knowledge management system are considered. Recommendations and the main mechanisms are identified to create the knowledge management system in technical support organizations of the regulatory authority.

Knowledge Management Enablers and Process in Hospital Organizations.

Science.gov (United States)

Lee, Hyun-Sook

2017-02-01

This research aimed to investigate the effects of knowledge management enablers, such as organizational structure, leadership, learning, information technology systems, trust, and collaboration, on the knowledge management process of creation, storage, sharing, and application. Using data from self-administered questionnaires in four Korean tertiary hospitals, this survey investigated the main organizational factors affecting the knowledge management process in these organizations. A total of 779 questionnaires were analyzed using SPSS 18.0 and AMOS 18.0. The results showed that organizational factors affect the knowledge management process differently in each hospital organization. From a managerial perspective, the implications of these factors for developing organizational strategies that encourage and foster the knowledge management process are discussed.

Integrating technologies for effective knowledge management

Energy Technology Data Exchange (ETDEWEB)

Beaugrand, F.S.; Curtis, T.A. [Public Petroleum Data Model, PPDM Association, Calgary, AB (Canada)

2002-06-01

In order to succeed in today's business environment, effective knowledge management strategies are needed along with effective tools to solve real business problems. Relational databases provide accessible and practical tools that can be used to manage corporate knowledge assets. However, technology is growing so rapidly that it is difficult and too expensive for individual corporations to pursue each line of development independently. Collaborative efforts are needed to improve access to shared knowledge. The PPDM Association is an international not for profit standards body that is working collaboratively with the petroleum exploration and production industry to develop standards for managing data and knowledge, spatially enabling data, standardizing data content and data exchange. The PPDM Association provides a vendor-neutral environment for development, technical support and a methodology for designing, developing and publishing technical deliverables.

Planning and Nuclear Knowledge Management

International Nuclear Information System (INIS)

Grance Torales, V.L.; Lira, L.

2016-01-01

Full text: The present case aims to share the experience of the Intellectual Capital Section (ICS), part of Planning, Coordination and Control Department of the Argentine Atomic Energy Commission (CNEA) in its search for a sustainable knowledge management. Among the strategic objectives included in CNEA’s Strategic Plan (SP), is the development, preservation and transference of knowledge and experience. Under this framework, the role initially assumed by the ICS, consisted on the observation and diagnosis of the situation of the Institutional Human Capital (HC), through the study of the main characteristics of the staff of CNEA. The second stage of SP (2015–2025), which consisted of updating the HC data, the incorporation of the concept of “knowledge management” was approved by the authorities of the Institution. Based on this background, in 2016 the objectives of the ICS are aimed at organizing and coordinating a network of knowledge management that involves the entire organization. This new phase implies, among other things, the proposal of a knowledge management policy, interaction with other sectors of CNEA for implementation, analysis of the tools to be used, in order to determine a way and work style that suits the culture and structure of the organization. (author

Wikis as the Knowledge Management Tools in Organizations

Directory of Open Access Journals (Sweden)

Hossein Pashaeizad

2012-02-01

Full Text Available In an attempt to enhance knowledge, firms and corporations have been overwhelmed with assorted methods for retaining employee wisdom. To pay attention to the benefits of a successful knowledge management program can help create competitive advantage. Therefore, numerous knowledge management solutions have been developed and implemented. Some of these knowledge management initiatives provide a means to accumulate, organize, and access the firm’s most essential asset. With the advent and spread of information and communication technologies, especially Internet, social software and communication tools has risen to the challenge of capturing knowledge with a variety of methods. One of these tools is wiki that provides a new way of collaboration and knowledge sharing. Wiki is a software that allows users to work collectively on a web-based knowledge base. This paper reviews the role of wikis in knowledge creation and management

The importance of knowledge clusters as strategy to facilitate knowledge management among organizations

Directory of Open Access Journals (Sweden)

Alonso Perez-Soltero

2009-02-01

Full Text Available Organizational knowledge has always been an important subject, but in the last years this issue has acquired a greater importance, due to factors like the development of information technologies, scientific advances and global competition, among others. Knowledge management goes beyond the identification, creation, sharing and use of knowledge within organizations; a new approach is to exchange and share experience and knowledge between organizations. The objective of this article is to present the importance of knowledge clusters as a structure and strategy to facilitate knowledge management between organizations associated to specific and interconnected sectors by common and complementary practices. According to the developed expositions and shown evidences of success in this work, it is possible to conclude that knowledge clusters represent a good strategy to manage knowledge among organizations as well as a competitiveness improvement strategy.

Strategic knowledge management: a methodology for structuring and analysing knowledge resources

International Nuclear Information System (INIS)

Ricciardi, Rita Izabel

2009-01-01

This work presents a methodology to organize, to classify and to assess the knowledge resources of an organization. This methodology presents an innovative integration of the following elements: (a) a systemic vision of the organization; (b) a representation maps of organization strategy; (c) the identification of relevant knowledge through process analysis; (d) the reconfiguration and representation of the identified knowledge in maps; (e) a combination of critical analysis (importance and vulnerability) and of strategic analysis to assess knowledge. Such methodology was applied to the Radiopharmaceutical Center of Nuclear and Energetic Research Institute resulting in a very rich vision and understanding of the knowledge domains that are crucial to the CR. This kind of analysis has allowed a sharp perception of the knowledge problems of the Center and has also made visible the needed connections between Strategic Management and Knowledge Management. (author)

Nuclear knowledge management at the IAEA

International Nuclear Information System (INIS)

Yanev, Y.

2004-01-01

Nuclear Knowledge Management as a part of the IAEA mission and its aim to help organizations to achieve competitive advantage; costs reduction; accelerated time to market in companies and large private sector organisations; innovation, supports error free decision making are discussed. The most important outputs such as nuclear knowledge management methodology; identifying endangered areas of nuclear science and technology; developing knowledge repositories; knowledge preservation technology; dedicated projects with Member States, (Atucha, Angra, KNK2, ) are presented. A brief review of the currently implemented with Agency's assistance project ANENT (Asian Network for Education in Nuclear Technology) is also given

IMPORTANCE OF KNOWLEDGE MANAGEMENT FOR COMPANIES

OpenAIRE

Vivian Toledo Santos Gambarato; Pâmela Gimenez Mateus; Renato Luiz Gambarato

2015-01-01

This work addressed the importance of knowledge management as a strategy for the survival of companies in the market. It have been shown the talent retention concepts, people management, intellectual capital and technologies related to knowledge management, in the view of several authors, in order to prove the importance of these issues can provide organizations. A survey of companies was performed, which showed part of your reality with respect to talent retention practice and...

Applying a Knowledge Management Taxonomy to Secondary Schools

Science.gov (United States)

Thambi, Melinda; O'Toole, Paddy

2012-01-01

The purpose of this article is to examine the relevance of a corporate-based taxonomy of knowledge management to secondary schooling. Do the principles of knowledge management from the corporate world translate to the world of education; specifically, secondary schooling? This article examines categories of knowledge management articulated in…

The nuclear knowledge management: challenges and perspectives

International Nuclear Information System (INIS)

Gonzalez Garcia, Alejandro; Fernandez Rondon, Manuel

2007-01-01

The knowledge management has a one of its goals to keep and to drive the key organizational competence's to the development of products and services with high scientific and technological value, as proactive reply to a dynamic and complex environment. The International Atomic Energy Agency and nuclear institutions of Member Countries recognize that the pacific use of nuclear technology is supported on the nuclear knowledge collection and that its effective management is oriented to guarantee the continuos availability of scientific and technological information and high qualified people. Recently some nuclear Cuban institutions have started some projects to implement nuclear and organizational knowledge management process. In this paper some challenges and perspectives are presented for the nuclear knowledge management in Cuba and in the world context

A new paradigm of knowledge management: Crowdsourcing as ...

African Journals Online (AJOL)

A new paradigm of knowledge management: Crowdsourcing as emergent research and development. ... Southern African Business Review ... Drawing from knowledge management theory, this paper argues that the knowledge aggregation ...

Designing a fuzzy expert system for selecting knowledge management strategy

Directory of Open Access Journals (Sweden)

Ameneh Khadivar

2014-12-01

Full Text Available knowledge management strategy is mentioned as one of the most important success factors for implementing knowledge management. The KM strategy selection is a complex decision that requires consideration of several factors. For evaluation and selection of an appropriate knowledge management strategy in organizations, many factors must be considered. The identified factors and their impact on knowledge management strategy are inherently ambiguous. In this study, an overview of theoretical foundations of research regarding the different knowledge management strategies has been done And factors influencing the knowledge management strategy selection have been extracted from conceptual frameworks and models. How these factors influence the knowledge management strategy selection is extracted through the fuzzy Delphi. Next a fuzzy expert system for the selection of appropriate knowledge management strategy is designed with respect to factors that have an impact on knowledge management strategy. The factors which influence the selection of knowledge management strategy include: general business strategy, organizational structure, cultural factors, IT strategy, strategic human resource management, social level, the types of knowledge creation processes and release it. The factors which influence the knowledge management strategy selection include: business strategy general, organizational structure, cultural factors, IT strategy, human resource management strategies, socialization level, knowledge types and its creation and diffusion processes. According to identified factors which affect the knowledge management strategy, the final strategy is recommended based on the range of human-oriented and system-oriented by keep the balance of explicit and implicit knowledge. The Designed system performance is tested and evaluated by the information related to three Iranian organization.

Identifikasi Informasi perguruan tinggi negeri dengan model knowledge management

Directory of Open Access Journals (Sweden)

Abu Anwar

2014-08-01

Full Text Available In theory and practice, knowledge management (knowledge management is part of the strategy implementation process. Knowledge management is a systematic action to identify, document, and distribute all Solving. The involvement of administrative management knowledge, both top level, middle, or bottom becomes a very important thing. Well in detecting the problem, generating solutions, evaluating the decision to apply the knowledge that has been tested as a product and service in the implementation of strategy. This activity can be used to make the issues become clearer and under proper supervision. Despite the heavy dotted knowledge management to “technology“, in this case the role of “man“ needs to be taken into account in order to complete the process of knowledge management integrating various angles between technology, human strategies through four areas to view. However, the hypothesis of cause and effect of the method can be used as a basis for understanding knowledge management and implementation.

Knowledge Management in the IAEA Department of Safeguards

International Nuclear Information System (INIS)

Carrillo-de-Fischer, J.; Martinez, J. D.; Konecni, S.

2015-01-01

Knowledge management is the discipline of enabling individuals and teams to collectively and systematically create, share and apply knowledge. The most important assets in the IAEA Department of Safeguards are people and their knowledge. The focus of the Department’s knowledge management activities are to create an environment within which people share, learn and work together. The efforts to manage the knowledge of an individual leaving the Department have been focused on helping the supervisor of the departing staff member to identify what critical knowledge needs to be retained, and how to retain that knowledge. The Safeguards Knowledge Management team developed a person-centred approach. This approach involves interviews with the staff member, co-workers and/or customers to identify the critical knowledge to be transferred. Although time consuming, this method has been found to be effective in capturing the needed knowledge. This approach has four steps: – Identify the critical knowledge to be retained; – Select the knowledge transfer methods; – Apply the knowledge transfer methods; and – Assess and refine the transfer process. The paper will describe the person-centred approach and lessons learned from implementing this programme in the Department over several years. (author)

The Status Quo of Ontology Learning from Unstructured Knowledge Sources for Knowledge Management

OpenAIRE

Scheuermann , Andreas; Obermann , Jens

2012-01-01

International audience; In the global race for competitive advantage Knowledge Management gains increasing importance for companies. The purposeful and systematic creation, maintenance, and transfer of unstructured knowledge sources demands for advanced Information Technology. Ontologies constitute a basic ingredient of Knowledge Management; thus, ontology learning from unstructured knowledge sources is of particular interest since it bears the potential to bring significant advantages for Kn...

Nuclear knowledge management - The role of the IAEA

International Nuclear Information System (INIS)

Yanko Yanev

2006-01-01

A recognized, threat for sustaining nuclear competence for quite a time has been the declining interest in the wide scale use of nuclear energy. This has been exacerbated by a marked decline in the number of appropriately qualified young nuclear professionals to preserve and further develop the accumulated nuclear knowledge and expertise. While any nuclear resurgence is not a foregone conclusion, the loss of institutional memory of nuclear knowledge in governments, organizations and research institutes could become the precursor of problems in nuclear safety and in non-proliferation. Loss of nuclear expertise could also negatively affect future potential to apply nuclear techniques and methods in important areas such as medicine, agriculture, hydrology and food preservation, especially in developing countries. Therefore, the decline in the number of younger people studying nuclear sciences and a growing number of universities giving up their nuclear education programs have given rise to understandable concerns and attention on behalf of governments, industry and academic institutions. The IAEA has responded to these concerns by establishing a dedicated programme on Nuclear Knowledge Management and by initiating a number of activities, which address different aspects of this problem. In the last three years the primary focus of the Agency knowledge management activities has been on working with the Member States to better understand their needs in managing nuclear related knowledge and information, both in terms of succession planning and knowledge preservation. The meeting of Senior Officials in June 2002, called by the DG, the Scientific Forum in 2003 and the Nuclear Knowledge Management International Conference in September 2004 in Saclay, France have marked important milestones in developing the Agency approach to nuclear knowledge management. The results and achievements of the Agency's 'nuclear knowledge management initiative' have been receiving wide support

Turning Knowledge into Success: The Role of Collaboration in Knowledge Management Implementation

Science.gov (United States)

Hizmetli, Handan

2014-01-01

This case study describes five phases that a community college went through in developing its use of knowledge management practices to improve their student outcomes and recommends how other colleges can similarly benefit from knowledge management in meeting their goals.

Implementing knowledge management at the Swiss Nuclear Safety Inspectorate (HSK)

International Nuclear Information System (INIS)

Schwarz, G.F.; Veyre, J.C.

2007-01-01

The Swiss Nuclear Safety Inspectorate (HSK) currently faces a generation change. In the years 2005 to 2007 up to 15 retirements of experienced experts are anticipated. Within only three years HSK will have to replace one third of its management and will at the same time loose valuable know-how. Experience has taught us that it becomes increasingly difficult to replace the leaving employees by qualified specialists. Consequently recruitment and training of new staff members becomes more time-consuming and expensive. HSK considers knowledge management to be a valuable tool in order to cope with this change. Therefore a concept has been developed, which evaluates the existing or planned elements of knowledge management considering the amount of work, the benefit and the feasibility and combining them to an efficient system. By doing so HSK encountered two specific problems: - Generally there is rather too much information than too little within an organization. However the information available is not in the required form. Much knowledge is stored unstructured in the offices of the experts and can therefore only be accessed with their aid. Since it is very expensive to compile and collate any unstructured information, it is absolutely important to identify the valuable knowledge of the organization. One must permanently assure that the necessary knowledge is present and that information no longer required is removed from the system. - Knowledge is not only explicit. A large portion of knowledge is tacit in the heads of the employees. It is very difficult to convert this tacit knowledge into an explicit form. It can therefore not be processed electronically not even with the best data base systems and search engines. In this context, technology is important but technology alone can not resolve every problem. Personnel development is just as important. Ways must be found to pass on tacit knowledge within the staff. With its management system HSK possesses a powerful

Knowledge management implementation and the tools utilized in ...

African Journals Online (AJOL)

Knowledge management implementation and the tools utilized in healthcare for ... a knowledge driven process and thus knowledge management and the tools to ... health record systems, communities of practice and advanced care planning.

Knowledge management for efficient quantitative analyses during regulatory reviews.

Science.gov (United States)

Krudys, Kevin; Li, Fang; Florian, Jeffry; Tornoe, Christoffer; Chen, Ying; Bhattaram, Atul; Jadhav, Pravin; Neal, Lauren; Wang, Yaning; Gobburu, Joga; Lee, Peter I D

2011-11-01

Knowledge management comprises the strategies and methods employed to generate and leverage knowledge within an organization. This report outlines the activities within the Division of Pharmacometrics at the US FDA to effectively manage knowledge with the ultimate goal of improving drug development and advancing public health. The infrastructure required for pharmacometric knowledge management includes provisions for data standards, queryable databases, libraries of modeling tools, archiving of analysis results and reporting templates for effective communication. Two examples of knowledge management systems developed within the Division of Pharmacometrics are used to illustrate these principles. The benefits of sound knowledge management include increased productivity, allowing reviewers to focus on research questions spanning new drug applications, such as improved trial design and biomarker development. The future of knowledge management depends on the collaboration between the FDA and industry to implement data and model standards to enhance sharing and dissemination of knowledge.

SOME CONCEPTUAL PROPERTIES FOR KNOWLEDGE MANAGEMENT SYSTEMS DESIGN

Directory of Open Access Journals (Sweden)

Vasile MAZILESCU

2005-01-01

Full Text Available Knowledge Management Systems (KMS are important tools by which organizations can better useinformation and, more importantly, manage knowledge. Unlike other strategies, knowledge management (KM isdifficult to define because it encompasses a range of concepts, management tasks, technologies, and organizationalpractices, all of which come under the umbrella of the information management. Semantic approaches alloweasier and more efficient training, maintenance, and support knowledge. Current ICT markets are dominated byrelational databases and document-centric information technologies, procedural algorithmic programmingparadigms, and stack architecture. A key driver of global economic growth in the coming decade is the build-out ofbroadband telecommunications and the deployment of intelligent services bundling. This paper introduces themain characteristics of an Intelligent Knowledge Management System as a multi-agent system used in a LearningControl Problem (IKMSLCP. We describe an intelligent KM framework, allowing the observer (a human agentto learn from experience.

Contextualisation: An exercise in knowledge management and transfer

CSIR Research Space (South Africa)

Botha, Adele

2017-06-01

Full Text Available 6 References Alguezaui, S., & Filieri, R. (2014). A knowledge-based view of the extending enterprise for enhancing a collaborative innovation advantage. International Journal of Agile Systems and Management, 7(2), 116-131. Amidon, D. M. (1996...–a lightning talk. Paper presented at the IFIP International Conference on Open Source Systems. Lee, M.-C. (2016). Knowledge management and innovation management: best practices in knowledge sharing and knowledge value chain. International Journal...

Nurse managers' work life quality and their participation in knowledge management: a correlational study.

Science.gov (United States)

Hashemi Dehaghi, Zahra; Sheikhtaheri, Abbas; Dehnavi, Fariba

2015-01-01

The association between quality of work life and participation in knowledge management is unknown. This study aimed to discover the association between quality of work life of nurse managers and their participation in implementing knowledge management. This was a correlational study. All nurse managers (71 people) from 11 hospitals affiliated with the Social Security Organization in Tehran, Iran, were included. They were asked to rate their participation in knowledge management and their quality of work life. Data was gathered by a researcher-made questionnaire (May-June 2012). The questionnaire was validated by content and construct validity approaches. Cronbach's alpha was used to evaluate reliability. Finally, 50 questionnaires were analyzed. The answers were scored and analyzed using mean of scores, T-test, ANOVA (or nonparametric test, if appropriate), Pearson's correlation coefficient and linear regression. Nurse managers' performance to implement knowledge management strategies was moderate. A significant correlation was found between quality of work life of nurse managers and their participation in implementing knowledge management strategies (r = 0.82; P The strongest correlations were found between implementation of knowledge management and participation of nurse managers in decision making (r = 0.82; P knowledge management.

The role of knowledge management in supply chain management: A literature review

International Nuclear Information System (INIS)

Pérez-Salazar, María del Rosario; Lasserre, Alberto Alfonso Aguilar; Cedillo-Campos, Miguel Gastón; González, José Carlos Hernández

2017-01-01

The aim of this paper is to examine the state of knowledge management research in supply chain management from three standpoints, methodological approach, supply chain management area, and knowledge management processes. Design/methodology/approach: To achieve this, a systematic review is conducted over the period 2000-2014 on the basis of a qualitative content analysis. Findings: Major results showed that knowledge management can be viewed as a leverage mechanism for: (i) supply chain integration; (ii) the enhancement of intra and inter-relations across the supply chain; (iii) supply chain strategy alignment; and (iv) the reinforcement of knowledge transfer in product development. Some supply chain management areas such as reverse logistics, inventory management, forecasting/demand planning, outsourcing, and risk management have been explored only to some extent. Furthermore, knowledge transfer is being studied in the majority of the articles, mainly by both case study and survey approach; mathematical models and simulation techniques are used in very limited articles. Findings concerning theoretical perspectives and managerial issues are also described. Research limitations/implications: The limitation of our study encompasses the aspects of search period (2000-2014), selection of search databases (Web of Science and SCOPUS and language selection (English). Practical implications: The exhibition of the KM processes within the SC context may help practitioners and managers interested in implementing KM initiatives to replicate the methodologies in order to increase the possibilities of a successful KM adoption. Originality/value: The systematic review will contribute to the understanding of the present state of research in the knowledge management theory, with focus on the supply chain, as there are no state-of-knowledge studies that report a systematic literature review approach.

The role of knowledge management in supply chain management: A literature review

Energy Technology Data Exchange (ETDEWEB)

Pérez-Salazar, María del Rosario; Lasserre, Alberto Alfonso Aguilar; Cedillo-Campos, Miguel Gastón; González, José Carlos Hernández

2017-07-01

The aim of this paper is to examine the state of knowledge management research in supply chain management from three standpoints, methodological approach, supply chain management area, and knowledge management processes. Design/methodology/approach: To achieve this, a systematic review is conducted over the period 2000-2014 on the basis of a qualitative content analysis. Findings: Major results showed that knowledge management can be viewed as a leverage mechanism for: (i) supply chain integration; (ii) the enhancement of intra and inter-relations across the supply chain; (iii) supply chain strategy alignment; and (iv) the reinforcement of knowledge transfer in product development. Some supply chain management areas such as reverse logistics, inventory management, forecasting/demand planning, outsourcing, and risk management have been explored only to some extent. Furthermore, knowledge transfer is being studied in the majority of the articles, mainly by both case study and survey approach; mathematical models and simulation techniques are used in very limited articles. Findings concerning theoretical perspectives and managerial issues are also described. Research limitations/implications: The limitation of our study encompasses the aspects of search period (2000-2014), selection of search databases (Web of Science and SCOPUS and language selection (English). Practical implications: The exhibition of the KM processes within the SC context may help practitioners and managers interested in implementing KM initiatives to replicate the methodologies in order to increase the possibilities of a successful KM adoption. Originality/value: The systematic review will contribute to the understanding of the present state of research in the knowledge management theory, with focus on the supply chain, as there are no state-of-knowledge studies that report a systematic literature review approach.

The role of knowledge management in supply chain management: A literature review

Directory of Open Access Journals (Sweden)

María del Rosario Pérez-Salazar

2017-10-01

Full Text Available Purpose: The aim of this paper is to examine the state of knowledge management research in supply chain management from three standpoints, methodological approach, supply chain management area, and knowledge management processes. Design/methodology/approach: To achieve this, a systematic review is conducted over the period 2000-2014 on the basis of a qualitative content analysis. Findings: Major results showed that knowledge management can be viewed as a leverage mechanism for: (i supply chain integration; (ii the enhancement of intra and inter-relations across the supply chain; (iii supply chain strategy alignment; and (iv the reinforcement of knowledge transfer in product development. Some supply chain management areas such as reverse logistics, inventory management, forecasting/demand planning, outsourcing, and risk management have been explored only to some extent. Furthermore, knowledge transfer is being studied in the majority of the articles, mainly by both case study and survey approach; mathematical models and simulation techniques are used in very limited articles. Findings concerning theoretical perspectives and managerial issues are also described. Research limitations/implications: The limitation of our study encompasses the aspects of search period (2000-2014, selection of search databases (Web of Science and SCOPUS and language selection (English. Practical implications: The exhibition of the KM processes within the SC context may help practitioners and managers interested in implementing KM initiatives to replicate the methodologies in order to increase the possibilities of a successful KM adoption. Originality/value: The systematic review will contribute to the understanding of the present state of research in the knowledge management theory, with focus on the supply chain, as there are no state-of-knowledge studies that report a systematic literature review approach.

Nuclear knowledge management overview at EDF

International Nuclear Information System (INIS)

Ballay, J.; Vannieuwenhuyse, J.; Nups, A.

2004-01-01

This paper gives an overview of knowledge management practices within the French nuclear generation park. The study was initially partnered by one of the 19 Nuclear Power-plants, located at Golfech near Toulouse, and then extended to a more general overview. Golfech is a 650 people unit, from which 25 of them were interviewed to carry out the study. This staff was made of managers, experts, seniors and juniors, all of them being working at Golfech in the different skills for nuclear generation needs: driving, engineering, maintenance, safety, environment, etc. They were questioned about their practices, tools and organisations concerning creating, sharing, transferring, and renewing knowledge. A general knowledge management model was derived from this study. It shows that the professional knowledge, in any industrial sector, is the result of four learning processes: an education-oriented process, a codified and normative learning process, a context-based collective learning process and an experience-based individual learning process. These learning processes inter-operate through any kind of activity, and they induce four knowledge structures: the basic knowledge, the technical knowledge, the know-how and the experiential knowledge. In conclusion, the model explains how the firm learns and, in the same time, how everybody as a single individual learns. It is a crucial point to understand how the knowledge-based economy runs, as a constant interconnection between two opposite but complementary forces: the collective and the individual ones. (author)

BUSINESS PROCESS MODELLING: A FOUNDATION FOR KNOWLEDGE MANAGEMENT

Directory of Open Access Journals (Sweden)

Vesna Bosilj-Vukšić

2006-12-01

Full Text Available Knowledge management (KM is increasingly recognised as a strategic practice of knowledge-intensive companies, becoming an integral part of an organisation's strategy to improve business performance. This paper provides an overview of business process modelling applications and analyses the relationship between business process modelling and knowledge management projects. It presents the case study of Croatian leading banks and the insurance company, discussing its practical experience in conducting business process modelling projects and investigating the opportunity for integrating business process repository and organisational knowledge as the foundation for knowledge management system development.

Knowledge management at the IAEA - Challenges and opportunities

International Nuclear Information System (INIS)

Yanev, Y.L.; Cherif, S.

2004-01-01

Full text: 'Knowledge Management caters to the critical issues of organizational adaptation, survival and competence in face of increasingly discontinuous change of environment. Essentially, it embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies, and the creative and innovative capacity of human beings' (Malhotra 1997). International organizations are coming to view knowledge as their most valuable and strategic resource, and bringing that knowledge to bear on problems and opportunities as their most important capability. It is being realised that to remain geared to the evolving needs of their Member States it is a must to explicitly manage all intellectual resources and capabilities of the organization. To this end, many international organizations have initiated a range of knowledge management projects and programs. The primary focus of these efforts has been on developing new applications of information technology to support the digital capture, storage, retrieval and distribution of an organization's documented knowledge but also capturing valuable tacit knowledge existing within peoples' heads, augmented or shared via interpersonal interaction and social relationships. Numerous technical and organizational initiatives have been aligned and integrated, providing a comprehensive infrastructure to support knowledge management processes. But while the appropriate infrastructure can enhance an organization's ability to create and exploit knowledge, it does not insure that the organization is making the best investment of its resources or that it is managing the right knowledge in the right way. Against the background of these trends and the opportunities and challenges they present, the Agency has been active in establishing knowledge management as a crosscutting activity that includes both assisting Member States in managing their own nuclear knowledge assets but also in

Towards Knowledge Management for Smart Manufacturing.

Science.gov (United States)

Feng, Shaw C; Bernstein, William Z; Hedberg, Thomas; Feeney, Allison Barnard

2017-09-01

The need for capturing knowledge in the digital form in design, process planning, production, and inspection has increasingly become an issue in manufacturing industries as the variety and complexity of product lifecycle applications increase. Both knowledge and data need to be well managed for quality assurance, lifecycle-impact assessment, and design improvement. Some technical barriers exist today that inhibit industry from fully utilizing design, planning, processing, and inspection knowledge. The primary barrier is a lack of a well-accepted mechanism that enables users to integrate data and knowledge. This paper prescribes knowledge management to address a lack of mechanisms for integrating, sharing, and updating domain-specific knowledge in smart manufacturing. Aspects of the knowledge constructs include conceptual design, detailed design, process planning, material property, production, and inspection. The main contribution of this paper is to provide a methodology on what knowledge manufacturing organizations access, update, and archive in the context of smart manufacturing. The case study in this paper provides some example knowledge objects to enable smart manufacturing.

knowledge management practices in higher learning institutions

African Journals Online (AJOL)

user

Knowledge Management (KM) Practices in Institutions of Higher Learning in .... quality and skills to cope with the labour market demands. .... Total. 44. 100.0. Source: Field Data (2012/13). Staff's Level of Awareness of Knowledge Management.

8th International Conference on Knowledge Management in Organizations : Social and Big Data Computing for Knowledge Management

CERN Document Server

Wang, Leon; Rodríguez, Juan; Yang, Hsin-Chang; Ting, I-Hsien

2014-01-01

The proceedings from the  eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in social and big data computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors.

Power Electronics Thermal Management | Transportation Research | NREL

Science.gov (United States)

Power Electronics Thermal Management Power Electronics Thermal Management A photo of water boiling in liquid cooling lab equipment. Power electronics thermal management research aims to help lower the investigates and develops thermal management strategies for power electronics systems that use wide-bandgap

Reflexivity, Knowledge and the Management of Potential Innovation

DEFF Research Database (Denmark)

Bordum, Anders

2005-01-01

In this article I will interpret John Deweys perspective on reflective thinking as if he were a philosopher of innovation management. From his pragmatist point of departure, the problems involved in knowledge-processes relevant to innovation are analysed and reconceptualised. On the basis...... of the analysis I attempt to identify some categories of general applicability when understanding, designing, and managing radical innovation processes. These categories are useful to conceptualise and talk about innovation, when knowledge is taken seriously, and when managing innovation is also understood...... as managing the production of new knowledge, that is of making the unjustified justified, and the unknown known. Keywords: Reflexivity, reflective thought, radical innovation, innovation management, potential innovation, Plato, John Dewey, epistemology, knowledge....

Analysis on the Management of College Teachers' Tacit Knowledge

Science.gov (United States)

Zhang, Linying; Han, Zhijun

2008-01-01

Knowledge management, especially, tacit knowledge management, is a significant guarantee for the sustainable development of universities. The transfer of college teachers' tacit knowledge is the key and difficult point in tacit knowledge management of universities. This paper starts from the existence and application condition of college teachers'…

Restaurant manager and worker food safety certification and knowledge.

Science.gov (United States)

Brown, Laura G; Le, Brenda; Wong, Melissa R; Reimann, David; Nicholas, David; Faw, Brenda; Davis, Ernestine; Selman, Carol A

2014-11-01

Over half of foodborne illness outbreaks occur in restaurants. To combat these outbreaks, many public health agencies require food safety certification for restaurant managers, and sometimes workers. Certification entails passing a food safety knowledge examination, which is typically preceded by food safety training. Current certification efforts are based on the assumption that certification leads to greater food safety knowledge. The Centers for Disease Control and Prevention conducted this study to examine the relationship between food safety knowledge and certification. We also examined the relationships between food safety knowledge and restaurant, manager, and worker characteristics. We interviewed managers (N=387) and workers (N=365) about their characteristics and assessed their food safety knowledge. Analyses showed that certified managers and workers had greater food safety knowledge than noncertified managers and workers. Additionally, managers and workers whose primary language was English had greater food safety knowledge than those whose primary language was not English. Other factors associated with greater food safety knowledge included working in a chain restaurant, working in a larger restaurant, having more experience, and having more duties. These findings indicate that certification improves food safety knowledge, and that complex relationships exist among restaurant, manager, and worker characteristics and food safety knowledge.

Restaurant Manager and Worker Food Safety Certification and Knowledge

Science.gov (United States)

Brown, Laura G.; Le, Brenda; Wong, Melissa R.; Reimann, David; Nicholas, David; Faw, Brenda; Davis, Ernestine; Selman, Carol A.

2017-01-01

Over half of foodborne illness outbreaks occur in restaurants. To combat these outbreaks, many public health agencies require food safety certification for restaurant managers, and sometimes workers. Certification entails passing a food safety knowledge examination, which is typically preceded by food safety training. Current certification efforts are based on the assumption that certification leads to greater food safety knowledge. The Centers for Disease Control and Prevention conducted this study to examine the relationship between food safety knowledge and certification. We also examined the relationships between food safety knowledge and restaurant, manager, and worker characteristics. We interviewed managers (N = 387) and workers (N = 365) about their characteristics and assessed their food safety knowledge. Analyses showed that certified managers and workers had greater food safety knowledge than noncertified managers and workers. Additionally, managers and workers whose primary language was English had greater food safety knowledge than those whose primary language was not English. Other factors associated with greater food safety knowledge included working in a chain restaurant, working in a larger restaurant, having more experience, and having more duties. These findings indicate that certification improves food safety knowledge, and that complex relationships exist among restaurant, manager, and worker characteristics and food safety knowledge. PMID:25361386

Managing Distributed Knowledge Systems

DEFF Research Database (Denmark)

Sørensen, Brian Vejrum; Gelbuda, Modestas

2005-01-01

. This paper contributes to the research on organizations as distributed knowledge systems by addressing two weaknesses of the social practice literature. Firstly, it downplays the importance of formal structure and organizational design and intervention efforts by key organizational members. Secondly, it does......The article argues that the growth of de novo knowledge-based organization depends on managing and coordinating increasingly growing and, therefore, distributed knowledge. Moreover, the growth in knowledge is often accompanied by an increasing organizational complexity, which is a result...... of integrating new people, building new units and adding activities to the existing organization. It is argued that knowledge is not a stable capacity that belongs to any actor alone, but that it is rather an ongoing social accomplishment, which is created and recreated as actors engage in mutual activities...

Applying the knowledge creation model to the management of ...

African Journals Online (AJOL)

In present-day society, the need to manage indigenous knowledge is widely recognised. However, there is a debate in progress on whether or not indigenous knowledge can be easily managed. The purpose of this paper is to examine the possibility of using knowledge management models like knowledge creation theory ...

SOCIAL CRM FOR CUSTOMER KNOWLEDGE MANAGEMENT

Directory of Open Access Journals (Sweden)

Dorota Buchnowska

2014-12-01

Full Text Available The recent development and expansion of Web 2.0 technologies have created remarkable opportunities for Customer Knowledge Management (CKM. The goals of this paper are to analyze how organizations can apply Social CRM (social technologies integrated with traditional CRM systems systems for CKM and to investigate what benefits they may derive from the use of social technologies. To achieve these objectives, the article shows the concept of Social CRM, differences between CRM and SCRM, and a review of CKM models presented in the literature. Then, there are indicated the possibilities of using SCRM solutions in the processes of customer knowledge management, and there are presented examples of the use of different types of social media in the management of different types of customer knowledge.

Knowledge Management and Czech Self-Governments: Empirical Investigations into the Application of Knowledge Management to Public Administration in the Czech Republic

Directory of Open Access Journals (Sweden)

Špaček David

2017-06-01

Full Text Available Although knowledge management has become the subject of an enormous quantity of articles and books in recent times, certain more problematic aspects of it remain neglected. Firstly, literature addressing knowledge management concentrates almost exclusively on business organizations and fails to provide details or recommendations adequate to effective application within the sphere of public administration. This holds especially true for Czech academic literature. Secondly, despite a reasonable number of articles on knowledge management in scientific journals, information about perceptions of knowledge-management activities, procedures and tools within organizations lacks detail. The purpose of this article is to investigate and summarize the activities, procedures and tools in use for dealing with knowledge within Czech self-governments and to discuss the main empirical findings. Although the quantitative survey herein does not provide fully representative data, it is still in a position to indicate that knowledge management in Czech public administration tends to be underdeveloped as well as undervalued.

The importance of ICT on knowledge management in organizations ...

African Journals Online (AJOL)

The importance of ICT on knowledge management in organizations. ... Journal of Fundamental and Applied Sciences ... Abstract. Knowledge management (KM) is a process that transforms individual knowledge into organizational knowledge.

A Systematic Knowledge Management Approach Using Object-Oriented Theory in Customer Complaint Management

Directory of Open Access Journals (Sweden)

Wusheng Zhang

2010-12-01

Full Text Available Research into the effectiveness of customer complaint management has attracted researchers, yet there has been little discussion on customer complaint management in the context of systematic knowledge management approach particularly in the domain of hotel industry. This paper aims to address such gap through the application of object-oriented theory for which the notation of unified modelling language has been adopted for the representation of the concepts, objects, relationships and vocabularies in the domain. The paper used data from forty seven hotel management staff and academics in hospitalitymanagement to investigate lessons learned and best practices in customer complaint management and knowledge management. By providing insights into the potential of a knowledge management approach using object oriented theory, this study advances our understanding on how a knowledge management approach can systematically support the management of hotel customer complaints.

Knowledge-Centric Technical Support Organization (TSO) Using Process Oriented Knowledge Management Approach

International Nuclear Information System (INIS)

Mohamad Safuan Sulaiman; Siti Nurbahyah Hamdan; Mohd Dzul Aiman Aslan

2014-01-01

In the United States of America, Process Oriented Knowledge Management (POKM) Model has been successfully implemented in most of Nuclear Power Plants. This approach has been introduced in Nuclear Knowledge Management program by the IAEA since 2011. Malaysia has involved in the IAEA Coordinated Research Project (CRP) focusing the approach started in 2011. The main objective for Malaysian participation of this project is to support readiness in terms of nuclear technical knowledge by Technical Support Organization (TSO) for Nuclear Power Program. This project has focused on several nuclear technical areas which consist of Public Information (PI), Radiological Impact Assessment (RIA), Nuclear Reactor Technology (NRT), Plant and Prototype Development (PDC) and nuclear knowledge management. This paper articulates the detail POKM approach and project experience in implementing the approach at organizational level. (author)

Nuclear knowledge management strategies in Canada

International Nuclear Information System (INIS)

Torgerson, D.F.; Aly, A.M.M.; Shalaby, B.

2004-01-01

An effective knowledge management strategy must encompass three basic elements; a sound resource management and training strategy to maintain nuclear competency in the face of accelerated retirements of current generation of experts and the development of advanced products, effective engineering tools to preserve the current technology and design basis and effective information management systems to facilitate pooling and sharing of information amongst different entities. The Canadian Nuclear Industry and its regulatory agency, the Canadian Nuclear Safety Commission (CNSC) recognized the importance of nuclear knowledge management and have already implemented a number of initiatives, in order to maintain competency, capture and preserve existing knowledge, advance the nuclear technology, develop future nuclear workers and maintain a critical R and D capability. The paper describes activities and initiatives undertaken or in progress in Canada in order to ensure a smooth transition of nuclear knowledge to the next generation of nuclear workers. Although this paper intends to address the Canadian scene in general, special emphasis will be placed on activities currently underway at Atomic Energy of Canada Limited (AECL) as the design authority and guardian of the CANDU technology. (author)

Knowledge Architect : A Tool Suite for Managing Software Architecture Knowledge

NARCIS (Netherlands)

Liang, Peng; Jansen, Anton; Avgeriou, Paris

2009-01-01

Management of software architecture knowledge (AK) is vital for improving an organization’s architectural capabilities. To support the architecting process within our industrial partner: Astron, the Dutch radio astronomy institute, we implemented the Knowledge Architect (KA): a tool suite for

Digital Repository as Instrument for Knowledge Management

International Nuclear Information System (INIS)

Hakopov, Zaven N.

2016-03-01

In the modern technologically advanced world, implicit knowledge, but also certain manifestations of tacit knowledge, is accumulated primarily in digital form, increasing the dependence of Knowledge Management (KM) on tools and specifically on digital content management platforms and repositories. The latter, powered by subject classification system such as a thesaurus or an ontology, can form a complete Knowledge Organization System (KOS). The purpose of this paper is to describe and (re)define the role of these systems as an integral part of KM, and present an example of such a KOS, including its major role in knowledge preservation. (author)

Knowledge Management in healthcare libraries: the current picture.

Science.gov (United States)

Hopkins, Emily

2017-06-01

Knowledge management has seen something of a resurgence in attention amongst health librarians recently. Of course it has never ceased to exist, but now many library staff are becoming more involved in organisational knowledge management, and positioning themselves as key players in the sphere. No single model of knowledge management is proliferating, but approaches that best fit the organisation's size, structure and culture, and a blending of evidence based practice and knowledge sharing. Whatever it is called and whatever models are used, it's clear that for librarians and information professionals, the importance of putting knowledge and evidence into practice, sharing knowledge well and capturing it effectively, are still what we will continue to do. © 2017 Health Libraries Group.

A Systematic Review of the Effectiveness of Knowledge Translation Interventions for Chronic Noncancer Pain Management

OpenAIRE

Ospina, Maria B; Taenzer, Paul; Rashiq, Saifee; MacDermid, Joy C; Carr, Eloise; Chojecki, Dagmara; Harstall, Christa; Henry, James L

2013-01-01

BACKGROUND: Reliable evidence detailing effective treatments and management practices for chronic noncancer pain exists. However, little is known about which knowledge translation (KT) interventions lead to the uptake of this evidence in practice.OBJECTIVES: To conduct a systematic review of the effectiveness of KT interventions for chronic noncancer pain management.METHODS: Comprehensive searches of electronic databases, the gray literature and manual searches of journals were undertaken. Ra...

Knowledge Management tools integration within DLR's concurrent engineering facility

Science.gov (United States)

Lopez, R. P.; Soragavi, G.; Deshmukh, M.; Ludtke, D.

The complexity of space endeavors has increased the need for Knowledge Management (KM) tools. The concept of KM involves not only the electronic storage of knowledge, but also the process of making this knowledge available, reusable and traceable. Establishing a KM concept within the Concurrent Engineering Facility (CEF) has been a research topic of the German Aerospace Centre (DLR). This paper presents the current KM tools of the CEF: the Software Platform for Organizing and Capturing Knowledge (S.P.O.C.K.), the data model Virtual Satellite (VirSat), and the Simulation Model Library (SimMoLib), and how their usage improved the Concurrent Engineering (CE) process. This paper also exposes the lessons learned from the introduction of KM practices into the CEF and elaborates a roadmap for the further development of KM in CE activities at DLR. The results of the application of the Knowledge Management tools have shown the potential of merging the three software platforms with their functionalities, as the next step towards the fully integration of KM practices into the CE process. VirSat will stay as the main software platform used within a CE study, and S.P.O.C.K. and SimMoLib will be integrated into VirSat. These tools will support the data model as a reference and documentation source, and as an access to simulation and calculation models. The use of KM tools in the CEF aims to become a basic practice during the CE process. The settlement of this practice will result in a much more extended knowledge and experience exchange within the Concurrent Engineering environment and, consequently, the outcome of the studies will comprise higher quality in the design of space systems.

Guidelines for assessing the knowledge management maturity of organizations

Directory of Open Access Journals (Sweden)

C. J. Kruger

2007-11-01

Full Text Available In a recent article Kruger and Snyman hypothesized that progressions in knowledge management maturity (from a strategic perspective are directly related to an increased ability to speed up the strategic cycle of imitation, consolidation and innovation. The arguments proposed, however, neglected to supply the reader with a practical toolkit or even a roadmap (a time-related matrix, or questionnaire to successfully measure succession in knowledge management maturity. This article builds on the previous one and proposes a questionnaire consisting of six sections, containing 101 descriptive questions, to enable organizations to test and assess their knowledge management maturity empirically. The development of an instrument to measure knowledge management maturity required adhering to a research design that combined theoretical propositions with practical experimentation. As a point of departure, a knowledge management maturity matrix consisting of seven maturity levels was formulated. All questions contained within the matrix were benchmarked against a survey questionnaire developed by the public management service of the OECD (PUMA and were also pre-tested and validated. This process of refinement led to the formulation of the Knowledge Management Maturity Questionnaire. To avoid any taint of this research being based only on theoretical propositions, the questionnaire was tested by 178 master students of the University of Pretoria, South Africa, in nine different industries. The proposed questionnaire provides a bridge between theoretical propositions and practical usability, not only enabling knowledge management practitioners to assess the level of knowledge management maturity reached successfully but, more importantly, also serving as a guideline to institutionalize further and future knowledge management endeavours.

Knowledge Management for Enhancing Regulatory Body Capabilities in Thailand

International Nuclear Information System (INIS)

Apichaibukol, A.; Pakdee, K.

2016-01-01

Full text: In order to be a learning organization, the Office of Atoms for Peace (OAP) has appointed a knowledge-management team in an attempt to manage internal knowledge, both tacit knowledge and explicit knowledge, systematically. In principle, the seven steps of knowledge management will be applied for OAP KM, namely; 1. Knowledge identification including the knowledge required of the Regulatory Body. 2. Knowledge creation and acquisition including knowledge sharing, transfer and how to maintain knowledge external factors such as a customers, stakeholder, etc. 3. Knowledge organization based on knowledge structure is needed for a systematic knowledge retention in the future. 4. Knowledge refinement with ISO standards in document storage. 5. Knowledge access for example, using information technology management through web board. 6. Knowledge sharing, OAP staff through numerous methods designed to transfer implicit and tacit knowledge such as formal classroom and on-the-job training, informal Communities of Practice, mentoring. 7. Learning is OAP group continually enhancing their capabilities and making decisions, solving problems and improving the organization. OAP staff could apply knowledge for organization development and planning for a supporting guideline. (author

E-Catalogue “Knowledge Management Practices in Nuclear Organizations”

International Nuclear Information System (INIS)

Sheveleva, S.; Pasztory, Z.

2014-01-01

The objectives of NKM E-Catalogue: Many nuclear organizations from IAEA Member States have considerable experiences and excellent achievements in the development of Knowledge Management Systems. Depending on organization’s strategy and type of business, they choose various methods and tools of knowledge management for realizing their aims. This catalogue will be available to all Member States interested in learning about collected knowledge management practices in order to enhance their own knowledge management programmes

Knowledge management in fast reactors

International Nuclear Information System (INIS)

Kuriakose, K.K.; Satya Murty, S.A.V.; Swaminathan, P.; Raj, Baldev

2010-01-01

This paper highlights the work that is being carried out in Knowledge Management of Fast Reactors at Indira Gandhi Centre for Atomic Research (IGCAR) including a few examples of how the knowledge acquired because of various incidents in the initial years has been utilized for the successful operation of Fast Breeder Test Reactor. It also briefly refers to the features of the IAEA initiative on the preservation of Knowledge in the area of Fast Reactors in the form of 'Fast Reactor Knowledge Organization System' (FR-KOS), which is based on a taxonomy for storage and mining of Fast Reactor Knowledge. (author)

Knowledge Management for Command and Control

National Research Council Canada - National Science Library

Ceruti, Marion G; Wilcox, Dwight R; Power, Brenda J

2004-01-01

This paper highlights some major trends and developments in knowledge management with particular emphasis on knowledge capturing and authoring, and how this technology can be combined with intelligent...

Knowledge management for assuring high standards in nuclear safety

International Nuclear Information System (INIS)

Hahn, L.

2004-01-01

The primary incentives for introducing knowledge management in organisations active in the nuclear field are the impending loss of knowledge due to an ageing workforce and the necessity to transfer knowledge to the next generation. However, knowledge management may reach much further, and it is shown that ultimately, the goals of knowledge management are congruent with establishing, maintaining and further developing high standards of safety. Knowledge-based activities to reach these goals are discussed, and examples given for producing, utilising and sharing knowledge in organisations and in national and international networks. (author)

The nuclear knowledge management, its present status and tasks

International Nuclear Information System (INIS)

Yanagisawa, Kazuaki; Yonezawa, Minoru; Sawada, Tetsuo

2006-01-01

Knowledge management can be defined as the integrated, systematic approach to identifying, collecting, maintaining, and sharing knowledge, and enabling the creation of new knowledge in order to achieve the objectives of the organization. Knowledge can be classified into explicit knowledge and tacit knowledge. Due to the aging of nuclear personnel, it is necessary to systematically manage nuclear knowledge within and between the organizations and to smoothly transfer or pass these down to the next generation. World's trend of nuclear knowledge management and its tasks were described referring to topics of its latest international meetings. (T.Tanaka)

Role of organizational learning and knowledge management

Directory of Open Access Journals (Sweden)

Haleem Fazal

2017-12-01

Full Text Available This research is based on Electrocell, a US battery manufacturing company, which was facing problems in its marketing and sales departments as evidenced by its low performance. Following a short introduction to the firm, literature reviews the two recently emerged and widely debated topics, that is, organizational learning and knowledge management. It is followed by the reasons for Electrocell’s declination and revival before and after acquisition by Restart, a US cosmetic manufacturing company. Then, Knowledge Sharing Model, General Hierarchical Model of Organizational Commitment, Knowledge Management, and Learning Organization Capacity, and Three Dimensional Model are described and critically analyzed. At the end, Knowledge Management System Conceptual Model is applied on the case study thoroughly and critically analyzed followed by summary. The research contributes to the literature and offers important implications for academics, managers and strategists that why learning is important and how does it matter to an organization.

Knowledge Management Issues in Academic Libraries in Imo State ...

African Journals Online (AJOL)

This paper explored the Knowledge Management (KM) issues in academic libraries. It discussed these issues - types of knowledge and knowledge management practices; the technologies and mechanisms of acquiring; creating; sharing, transferring etc knowledge in the present day knowledge era. It highlighted the ...

Robustness of a Distributed Knowledge Management Model

DEFF Research Database (Denmark)

Pedersen, Mogens Kühn; Larsen, Michael Holm

1999-01-01

Knowledge management based on symmetric incentives is rarely found in literature. A knowledge exchange model relies upon a double loop knowledge conversion with symmetric incentives in a network. The model merges specific knowledge with knowledge from other actors into a decision support system...

Information Technology Management Strategies to Implement Knowledge Management Systems

Science.gov (United States)

McGee, Mary Jane Christy

2017-01-01

More than 38% of the U.S. public workforce will likely retire by 2030, which may result in a labor shortage. Business leaders may adopt strategies to mitigate knowledge loss within their organizations by capturing knowledge in a knowledge management system (KMS). The purpose of this single case study was to explore strategies that information…

Knowledge Management: A Model to Enhance Combatant Command Effectiveness

Science.gov (United States)

2011-02-15

implementing the change that is required to achieve the knowledge management vision.43 The Chief Knowledge Management Officer ( KMO ) is overall responsible for...the processes, people/culture and technology in the organization. The Chief KMO develops policy and leads the organization’s knowledge management...integrates team. Reporting directly to the Chief KMO is the Chief Process Manager, Chief Learning Manager and Chief Technology Officer

Coupling knowledge and action in the management context

DEFF Research Database (Denmark)

Mazza, Carmelo; Strandgaard Pedersen, Jesper; Alvarez, José Luis

2003-01-01

In the last decade, scholarly interest has been mainly attracted on the nature of knowledge,mechanisms of knowledge production and the transformation of the institutions diffusingknowledge. Most of these studies share the underlying hypotheses that management knowledge`travels', as a package, from...... on priorities and undertake specific courses of actions This supports theidea that the managerial role is intrinsically political.Second, management education cannot simply deals with managerial recipes and rules of thumb. Itis increasingly asked for providing non-technical knowledge to help managers exert...... their politicalrole. To mobilize constituencies and create consensus on controversial decisions, technicalitiescould be less relevant than business-unrelated knowledge. We hold that has a relevant impact onboth the institutional settings and the content of management education.The paper is structured in three parts...

Nuclear Regulator Knowledge Management in a Dynamic Nuclear Industry Environment

International Nuclear Information System (INIS)

Turner, J.

2016-01-01

Full text: The paper outlines the experiences to date in developing mature knowledge management within the UK’s nuclear regulatory body The Office for Nuclear Regulation (ONR). In 2010 concerns over the loss of knowledge due to the age profile within the organization instigated a review of knowledge management and the development of a knowledge management initiative. Initially activities focused on knowledge capture but in order to move to through life knowledge transfer, knowledge management was then aligned with organizational resilience initiatives. A review of progress highlighted the need to better engage the whole organization to achieve the desired level of maturity for knowledge management. Knowledge management activities now cover organizational culture and environment and all aspects of organizational resilience. Benefits to date include clear understanding of core knowledge requirements, better specifications for recruitment and training and the ability to deploy new regulatory approaches. During the period of implementing the knowledge management programme ONR undertook several organizational changes in moving to become a separate statutory body. The UK nuclear industry was in a period of increased activity including the planning of new nuclear reactors. This dynamic environment caused challenges for embedding knowledge management within ONR which are discussed in the paper. (author

Adaptive Knowledge Management of Project-Based Learning

Science.gov (United States)

Tilchin, Oleg; Kittany, Mohamed

2016-01-01

The goal of an approach to Adaptive Knowledge Management (AKM) of project-based learning (PBL) is to intensify subject study through guiding, inducing, and facilitating development knowledge, accountability skills, and collaborative skills of students. Knowledge development is attained by knowledge acquisition, knowledge sharing, and knowledge…

Framework for Knowledge Management Processes in Supply Chain

Directory of Open Access Journals (Sweden)

Mohsen Shafiei Nikabadi

2014-02-01

The innovation aspect of the research is to provide a comprehensive framework for knowledge management processes in supply chain of automotive industry with main indicators for each process. Several investigations have been made for knowledge management but specific research on knowledge management processes in the supply chain has not been observed. Thus providing the framework and indicators for each component of the framework is the innovation of the research

Introducing Knowledge Management into the Integrated Management System of Nuclear Organizations

International Nuclear Information System (INIS)

Yanev, Y.; Brandner, A.; Kosilov, A.

2016-01-01

Full text: The analysis for introducing knowledge management into an integrated management system in nuclear organizations, conducted by NKMI, and discussed in a number of meetings in IAEA and other organizations has shown that currently there is no full and comprehensive implementation of KM in IMS. NKMI has suggested and developed a common, systematic approach for introducing Knowledge Management in the IMS of a nuclear regulatory organization, based on the concept of competence, graded approach and continuous improvement. The approach is based on the concept of integrating an initial review of all knowledge and competence needed for effective and efficient process implementation including a gap analysis and provision of compensatory measures. Knowledge resources are represented as a knowledge resource matrix, which are necessary to complete a given process successfully. The “performance” of the available knowledge resources contribute to an efficient regulatory process is also reviewed at the end of process implementation where relevant decision for enhancement of knowledge and competence are taken, including capturing, preserving, sharing and reuse of new knowledge, gained through the process implementation. The “knowledge resource matrix” approach is fully based on IAEA recommendation and has already been applied in a number of regulatory processes. (author

The Politics of Management Knowledge.

Science.gov (United States)

Clegg, Stewart R., Ed.; Palmer, Gill, Ed.

This book recognizes the political nature of management knowledge, as a discourse produced from, and reproducing, power processes within and between organizations. Critical examinations of certain current management theories--lean production, excellence, entrepreneurship--are examples of relations of power that intermingle with relations of…

Information and Knowledge Management at South African Law Firms

Directory of Open Access Journals (Sweden)

T du Plessis

2011-07-01

Full Text Available Global and national law firms alike operate in a challenging business environment and managing the firm's information and knowledge assets is increasingly viewed as a key factor in efficient legal service delivery. In legal practice, information management technologies, for example intranets, portals, workflow management systems, document and content management systems, case and project management systems and online dispute resolution systems are becoming important means of legal service delivery. The reason for applying information management technologies and implementing knowledge management strategies in law firms is not only to satisfy clients' growing need for a trusted online platform to interact with legal service providers, but for law firms to capitalise on their intellectual assets, to continuously modernise legal practice management, to empower lawyers, to increase productivity, to use time efficiently, to transfer skills and knowledge from senior to junior professionals, to improve service delivery and to gain competitive advantage. This article firstly reviews the role of information and knowledge management in providing an effective legal service to clients and compares foreign and South African law firms' information management related contexts, challenges and benefits. Secondly, it presents the findings of a survey conducted at South African law firms based on their knowledge management practices. The aim of the article is to provide insights into law firm knowledge management and its effect on providing legal services in an online business environment.

Knowledge Management Experience in Kosovo Organizations

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MSc. Drita Kacandolli-Gjonbalaj

2014-06-01

Full Text Available This paper is an empirical study, the findings of which reflect the experience gathered in knowledge management in Kosovo organizations. The main goal of this paper was to identify the realistic situation, and recommend instruments for a more effective knowledge management in Kosovo organizations. The findings of the empirical study have found inefficiency in knowledge management by organizations in Kosovo. A research was undertaken for this study, thereby directly interviewing representatives of 102 organizations in Kosovo.The research was undertaken during the period January-February 2013. Findings of the research show that most of the organizations in Kosovo are dominated by a random approach to knowledge assessment in personnel. This is the opinion of 83,3% of respondents in foreign organizations and institutions, 58,3% of respondents in education institutions, 53,8% of interviewees in state institutions, 47,4% of respondents in business organizations, and 34,8% of interviewees in the Privatization Agency of Kosovo (regional units and other operational units. The main statistical model used in this study was the ChiSquare, Asymp. Sig test (2 single-way and V. Cramer’s. Records were processed with the Statistical Package for Social Science (SPSS. The main recommendation of this paper is the following: essential changes are required in managers’ behaviour in terms of knowledge management, thereby fostering and motivating their subordinates to engage in change and new approaches in Kosovo organizations.

Strategies for knowledge management in law firms in Botswana

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M.C. Fombad

2009-02-01

Full Text Available This article formulates a route map on how law firms in Botswana may utilise knowledge management to enhance their competitive edge amidst the changing legal environment. It draws from the multiple definitions and perspectives of knowledge management, several frameworks and models together with the empirical findings to recommend a strategy for knowledge management in law firms in Botswana. It underscores the fact that knowledge management is becoming an imperative for the survival of law firms as knowledge intensive organisations. Law firms in Botswana can no longer afford to rely on the traditional methods of managing knowledge because there is a need for the 'best minds' and the best knowledge in their area of practice. It is recommended that lawyers should be proactive, adaptive, innovative, effective and competitive in the provision of outstanding, cost-efficient and effective services to clients. Most previous studies in this area have been carried out in developed countries with large law firms.

Analysis of a Knowledge-Management-Based Process of Transferring Project Management Skills

Science.gov (United States)

Ioi, Toshihiro; Ono, Masakazu; Ishii, Kota; Kato, Kazuhiko

2012-01-01

Purpose: The purpose of this paper is to propose a method for the transfer of knowledge and skills in project management (PM) based on techniques in knowledge management (KM). Design/methodology/approach: The literature contains studies on methods to extract experiential knowledge in PM, but few studies exist that focus on methods to convert…

Managing nuclear knowledge: A SCK-CEN concern: Status of a practical knowledge management approach

International Nuclear Information System (INIS)

Ruyssen, M.L.; Moons, F.; Borgermans, P.

2004-01-01

Preserving and enhancing the institutional memory has become a strategic concern for SCK-CEN. Managing the Knowledge Capital is a long term journey, starting from a strategic commitment and integrating various operational projects. Since 2002, several pilot projects in different areas of expertise have been conducted to set up nuclear knowledge repositories and to sustain interactive research communities. Beyond the establishment of a corporate knowledge sharing culture, dedicated web-based portals based on both well established and emerging open source internet technologies ensure the long term persistence of data and the continuous capture of knowledge by providing on-line tools and related QA procedures. (author)

The role of knowledge management tools in supporting sustainable forest management

OpenAIRE

Vacik, H.; Torresan, C.; Hujala, T.; Khadka, C.; Reynolds, K.

2013-01-01

Aim of study: Knowledge Management (KM) tools facilitate the implementation of knowledge processes by identifying, creating, structuring, and sharing knowledge through use of information technology in order to improve decision-making. In this contribution, we review the way in which KM tools and techniques are used in forest management, and categorize a selected set of them according to their contribution to support decision makers in the phases of problem identification, problem modelling, a...

Managing knowledge and information on nuclear safety

International Nuclear Information System (INIS)

Hahn, L.

2005-01-01

Described is the management of nuclear safety knowledge through education networks, knowledge pool, sharing, archiving and distributing the knowledge information. Demonstrated is the system used at Gesellschaft fuer Anlagen-und Reaktorsicherheit

Knowledge Management in the IAEA Department of Safeguards

International Nuclear Information System (INIS)

Konecni, S.; McCullough, R.

2015-01-01

Knowledge management is the discipline of enabling individuals and teams to collectively and systematically create, share and apply knowledge. The most important assets in the IAEA Department of Safeguards are people and their knowledge. The focus of the Department is to create an environment within which people share, learn and work together. The efforts to manage the knowledge leaving the Department have been focused on helping the supervisor of the departing staff member to identify what critical knowledge needs to be retained, and how to retain that knowledge. The Safeguards Knowledge Management team developed a person-centred approach. This approach involves interviews with the staff member, co-workers and/or customers to identify the critical knowledge to be transferred. Although time consuming we have found that this method is most effective to capture the needed knowledge. This approach has four steps: · Identify the critical knowledge to be retained; · Select the knowledge transfer methods; · Apply the knowledge transfer methods; and · Assess and refine the transfer process. The paper will describe the person-centred approach and lessons learned from implementing this programme in the Department over several years. (author)

APPLIED KNOWLEDGE MANAGEMENT IN SMALL DESIGN FIRMS: CASE STUDY

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Christian Donin

2016-09-01

Full Text Available Knowledge is the new strategic imperative of organizations. The ability to manage knowledge is a crucial part of any organizations operational processes. The creation and diffusion of knowledge have become ever more important factors in competitiveness. This paper investigates the Knowledge Management and flow information and in small design firms. It is divided into three main parts. The first part of this paper describes the importance of Knowledge Management for organizations are described together with responsibilities needed to ensure successful Knowledge Management implementations and the Spiral of Organizational Knowledge Creation conception. The second part approaches literature available about process and organizational structure and information flow related to Brazilian design firms. Finally, this paper presents a case study of small design office of Civil Engineering identifying organizational process, verifying the types of communication practices and identifying the types of dynamic process of The Spiral of Organizational Knowledge Creation, KM strategy and dynamic through Knowledge Transfer.

An Analysis of Knowledge Sharing Approaches for Emerging-technology-based Strategic Alliances in Electronic Industry

Institute of Scientific and Technical Information of China (English)

LIU Ju; LI Yong-jian

2006-01-01

Emerging technologies are now initiating new industries and transforming old ones with tremendous power. They are different games compared with established technologies with distinctive characteristics of knowledge management in knowledge-based and technological-innovation-based competition. How to obtain knowledge advantage and enhance competences by knowledge sharing for emerging-technology-based strategic alliances (ETBSA) is what we concern in this paper. On the basis of our previous work on emerging technologies'distinctive attributes, we counter the wide spread presumption that the primary purpose of strategic alliances is knowledge acquiring by means of learning. We offers new insight into the knowledge sharing approaches of ETBSAs - the knowledge integrating approach by which each member firm integrates its partner's complementary knowledge base into the products and services and maintains its own knowledge specialization at the same time. So that ETBSAs should plan and practice their knowledge sharing strategies from the angle of knowledge integrating rather than knowledge acquiring. A four-dimensional framework is developed to analyze the advantages and disadvantages of these two knowledge sharing approaches. Some cases in electronic industry are introduced to illustrate our point of view.

Knowledge Management: Individual versus organizational learning

OpenAIRE

Noemí Martínez Caraballo

2007-01-01

During the last two decades, there has been a profusion of articles dealing with the topics organizational learning and knowledge management, on the academic and managerial side. For this reason, the present paper is focused on further analysing these concepts. In particular, the purpose is studying the link between individual and organizational learning, taking into account the literature about knowledge management, and trying to establish the application field and the intersection of them. ...

Managing visitor sites in Svalbard: from a precautionary approach towards knowledge-based management

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Kirstin Fangel

2012-05-01

Full Text Available Increased tourism in the Arctic calls for more knowledge to meet management challenges. This paper reviews existing knowledge of the effects of human use on vegetation, fauna and cultural heritage in Svalbard, and it addresses the need for site-specific knowledge for improved management. This paper draws upon scientific studies, knowledge held by management authorities and local people, the Governor's database on visitors and visited sites and our own data from landing sites we visited. There is a certain level of basic knowledge available, allowing us to roughly grade the vulnerability of sites. However, there is a thorough lack of site-specific data related to the management of single locations or groups of similar locations. Future research needs to address specific on-site challenges in the management of visitor sites. Relevant management models and measures are discussed. We contend that a shift away from a blanket application of the precautionary principle and towards a more integrated, site-specific and evidence-based management plan will contribute to more trusted and reliable, and thereby acceptable among stakeholders, decisions in the management of growing tourism activity in Svalbard.

Improving HIV/AIDS Knowledge Management Using EHRs.

Science.gov (United States)

Malmberg, Erik D; Phan, Thao M; Harmon, Glynn; Nauert, Richard F

2012-01-01

A primary goal for the development of EHRs and EHR-related technologies should be to facilitate greater knowledge management for improving individual and community health outcomes associated with HIV / AIDS. Most of the current developments of EHR have focused on providing data for research, patient care and prioritization of healthcare provider resources in other areas. More attention should be paid to using information from EHRs to assist local, state, national, and international entities engaged in HIV / AIDS care, research and prevention strategies. Unfortunately the technology and standards for HIV-specific reporting modules are still being developed. A literature search and review supplemented by the author's own experiences with electronic health records and HIV / AIDS prevention strategies will be used. This data was used to identify both opportunities and challenges for improving public health informatics primarily through the use of latest innovations in EHRs. Qualitative analysis and suggestions are offered for how EHRs can support knowledge management and prevention strategies associated with HIV infection. EHR information, including demographics, medical history, medication and allergies, immunization status, and other vital statistics can help public health practitioners to more quickly identify at-risk populations or environments; allocate scarce resources in the most efficient way; share information about successful, evidenced-based prevention strategies; and increase longevity and quality of life. Local, state, and federal entities need to work more collaboratively with NGOs, community-based organizations, and the private sector to eliminate barriers to implementation including cost, interoperability, accessibility, and information security.

Knowledge management. Preservation and maintenance of implicit knowledge within a company

International Nuclear Information System (INIS)

Schmidt, Ulrich

2010-01-01

EnBW Energie Baden-Wuerttemberg AG operates in a more and more complex economical and political environment. This fact and ambitious growth targets are the reason for EnBW to activate more intensively hidden potentials of the staff and to strengthen their skills. The ''intellectual capital'' of EnBW becomes a key success factor and active knowledge management will be the key to save the sustainability of the company. For the implementation of knowledge management EnBW uses an integrated approach, which includes a cultural, strategic and operational level. Since 2006 the ''Knowledge Relay'' has been used in the EnBW group with great success. (orig.)

Research on Knowledge-Oriented Supply ChainRisk Management System Model

OpenAIRE

Yingchun Guo

2011-01-01

Based on analyzing the characteristics of supply chain risk management under the influences of knowledge, in this paper integrates basic theories and methods of knowledge management into the process of risk management, builds a knowledge-oriented supply chain risk management system model, and proposes relevant strategies, presenting references for practical application of knowledge-oriented supply chain risk management. By means of acquiring, storing, sharing, and transferring supply chain ri...

Knowledge Management System Model for Learning Organisations

Science.gov (United States)

Amin, Yousif; Monamad, Roshayu

2017-01-01

Based on the literature of knowledge management (KM), this paper reports on the progress of developing a new knowledge management system (KMS) model with components architecture that are distributed over the widely-recognised socio-technical system (STS) aspects to guide developers for selecting the most applicable components to support their KM…

Information and Knowledge Management: Dimensions and Approaches

Science.gov (United States)

Schlögl, Christian

2005-01-01

Introduction: Though literature on information and knowledge management is vast, there is much confusion concerning the meaning of these terms. Hence, this article should give some orientation and work out the main aspects of information and knowledge management. Method: An author co-citation analysis, which identified the main dimensions of…

Knowledge management and informatics considerations for comparative effectiveness research: a case-driven exploration.

Science.gov (United States)

Embi, Peter J; Hebert, Courtney; Gordillo, Gayle; Kelleher, Kelly; Payne, Philip R O

2013-08-01

As clinical data are increasingly collected and stored electronically, their potential use for comparative effectiveness research (CER) grows. Despite this promise, challenges face those wishing to leverage such data. In this paper we aim to enumerate some of the knowledge management and informatics issues common to such data reuse. After reviewing the current state of knowledge regarding biomedical informatics challenges and best practices related to CER, we then present 2 research projects at our institution. We analyze these and highlight several common themes and challenges related to the conduct of CER studies. Finally, we represent these emergent themes. The informatics challenges commonly encountered by those conducting CER studies include issues related to data information and knowledge management (eg, data reuse, data preparation) as well as those related to people and organizational issues (eg, sociotechnical factors and organizational factors). Examples of these are described in further detail and a formal framework for describing these findings is presented. Significant challenges face researchers attempting to use often diverse and heterogeneous datasets for CER. These challenges must be understood in order to be dealt with successfully and can often be overcome with the appropriate use of informatics best practices. Many research and policy questions remain to be answered in order to realize the full potential of the increasingly electronic clinical data available for such research.

Knowledge information management toolkit and method

Science.gov (United States)

Hempstead, Antoinette R.; Brown, Kenneth L.

2006-08-15

A system is provided for managing user entry and/or modification of knowledge information into a knowledge base file having an integrator support component and a data source access support component. The system includes processing circuitry, memory, a user interface, and a knowledge base toolkit. The memory communicates with the processing circuitry and is configured to store at least one knowledge base. The user interface communicates with the processing circuitry and is configured for user entry and/or modification of knowledge pieces within a knowledge base. The knowledge base toolkit is configured for converting knowledge in at least one knowledge base from a first knowledge base form into a second knowledge base form. A method is also provided.

Organizational structure features supporting knowledge management processes

OpenAIRE

Claver-Cortés, Enrique; Zaragoza Sáez, Patrocinio del Carmen; Pertusa-Ortega, Eva

2007-01-01

Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge creation, transfer and application. Among these actions there stands out the design of an organizational structure, the link of which with knowledge management is the main concern here. More specifically, the present paper has as its aim...

Knowledge management impact of information technology Web 2.0/3.0. The case study of agent software technology usability in knowledge management system

Science.gov (United States)

Sołtysik-Piorunkiewicz, Anna

2015-02-01

How we can measure the impact of internet technology Web 2.0/3.0 for knowledge management? How we can use the Web 2.0/3.0 technologies for generating, evaluating, sharing, organizing knowledge in knowledge-based organization? How we can evaluate it from user-centered perspective? Article aims to provide a method for evaluate the usability of web technologies to support knowledge management in knowledge-based organizations of the various stages of the cycle knowledge management, taking into account: generating knowledge, evaluating knowledge, sharing knowledge, etc. for the modern Internet technologies based on the example of agent technologies. The method focuses on five areas of evaluation: GUI, functional structure, the way of content publication, organizational aspect, technological aspect. The method is based on the proposed indicators relating respectively to assess specific areas of evaluation, taking into account the individual characteristics of the scoring. Each of the features identified in the evaluation is judged first point wise, then this score is subject to verification and clarification by means of appropriate indicators of a given feature. The article proposes appropriate indicators to measure the impact of Web 2.0/3.0 technologies for knowledge management and verification them in an example of agent technology usability in knowledge management system.

Innovation, knowledge and information management in supply chains

Directory of Open Access Journals (Sweden)

Szuster Mariusz

2016-03-01

Full Text Available In this study the question of innovation and information management in supply chain is addressed. We assume that innovation and information management are interrelated in supply chains and that the relationship is crucial for their success on the market. Considerable attention was given to the issue of outsourcing which is now a commonplace in supply chain management. In particular, we examined how approaches to managing information and knowledge in the supply chain differ according to ICT outsourcing. The deduction is based on a data set of 426 companies located in Poland, representing a variety of industry sectors. Two stages of the research were realised. The rationale behind this was to identify enterprises that utilise a welldeveloped system of information and knowledge management to determine the scope of possible in-depth analyses. This helped to receive valuable responses. We find what information and knowledge management is mainly driven by. We show the similarities and differences in information and knowledge management between entities that use ICT outsourcing and those that do not. We discuss the research results and draw conclusions.

Restorative Justice and Knowledge Management in Africa: A ...

African Journals Online (AJOL)

The article seeks to demonstrate the applicability of the Trans-dimensional Knowledge Management Model (TDKM-M) to restorative justice in Africa. The TDKM-M contradicts existing models of conflict control, management and resolution in Africa. The TDKM-M demonstrate that knowledge can be managed in such a way ...

Knowledge Management System Untuk SDM Menggunakan Seci Model (Studi Kasus: Koperasi Karyawan

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Eva Zuraidah

2018-04-01

Full Text Available Abstrak Koperasi Pegawai Badan Urusan Logistik adalah sebuah Koperasi yang bergerak dalam bidang jasa, simpan-pinjam. Knowledge Managment System tersebut, nampaknya sudah menjadi suatu kebutuhan mendasarkan untuk meningkatkan kualitas sumber daya manusia yang khususnya kepada karyawan. Knowledge management merupakan usaha untuk meningkatkan knowledge yang berguna dalam koperasi. Knowledge management tidak hanya merupakan pengaturan akan knowldge, namun lebih pada manajemen suatu koperasi dengan fokus khususnya terhadap knowledge, knowledge management dengan sebuah sistem, yang diharapkan dapat menjadi solusi dari kebutuhan aliran knowledge yang tidak dihalangi oleh batasan waktu dan tempat. Penelitian ini akan mengembangkan analisa knowledge management system dan merancang aplikasi dari analisa yang dikembangkan. Metodologi yang digunakan dengan model SECI dan melakukan analisa untuk mendapatkan knowledge management system tersebut. Analisa knowledge management system yang dihasilkan mendukung proses Sosialisasi, Eksternalisasi, Kombinasi, Internalisasi (SECI. Knowledge management system ini dikembangkan sebagai sarana sharing pada karyawan. Kata kunci: Knowledge Management System,SECI, Koperasi,SDM Abstract Employee Cooperative Agency of Logistics Affairs is a cooperative engaged in services, savings, and loans. Knowledge Managment System, it seems to have become a basic need to improve the quality of human resources, especially to employees. Knowledge management is an attempt to improve knowledge useful in cooperatives. Knowledge management is not only an arrangement of knowledge but rather the management of a cooperative with a particular focus on knowledge, knowledge management with a system, which is expected to be a solution of the needs of the flow of knowledge that is not hindered by time and space constraints. This research will develop the knowledge management system and design the application of the developed analysis. The methodology

Managing Knowledge through "Hoshin Kanri"

Science.gov (United States)

Tennant C.; Roberts P.

2003-01-01

A fundamental challenge within business organizations (whether manufacturing or service, large or small) is posed by the difficulties associated with managing knowledge to integrate the long-term vision and strategic goals with daily working processes and with people. The traditional Western approach of "Management by Objectives" (MbO)…

Integrating knowledge seeking into knowledge management models and frameworks

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Francois Lottering

2012-09-01

Objectives: This article investigates the theoretical status of the knowledge-seeking process in extant KM models and frameworks. It also statistically describes knowledge seeking and knowledge sharing practices in a sample of South African companies. Using this data, it proposes a KM model based on knowledge seeking. Method: Knowledge seeking is traced in a number of KM models and frameworks with a specific focus on Han Lai and Margaret Graham’s adapted KM cycle model, which separates knowledge seeking from knowledge sharing. This empirical investigation used a questionnaire to examine knowledge seeking and knowledge sharing practices in a sample of South African companies. Results: This article critiqued and elaborated on the adapted KM cycle model of Lai and Graham. It identified some of the key features of knowledge seeking practices in the workplace. It showed that knowledge seeking and sharing are human-centric actions and that seeking knowledge uses trust and loyalty as its basis. It also showed that one cannot separate knowledge seeking from knowledge sharing. Conclusion: The knowledge seeking-based KM model elaborates on Lai and Graham’s model. It provides insight into how and where people seek and share knowledge in the workplace. The article concludes that it is necessary to cement the place of knowledge seeking in KM models as well as frameworks and suggests that organisations should apply its findings to improving their knowledge management strategies.

Enhancing knowledge sharing management using BIM technology in construction.

Science.gov (United States)

Ho, Shih-Ping; Tserng, Hui-Ping; Jan, Shu-Hui

2013-01-01

Construction knowledge can be communicated and reused among project managers and jobsite engineers to alleviate problems on a construction jobsite and reduce the time and cost of solving problems related to constructability. This paper proposes a new methodology for the sharing of construction knowledge by using Building Information Modeling (BIM) technology. The main characteristics of BIM include illustrating 3D CAD-based presentations and keeping information in a digital format and facilitation of easy updating and transfer of information in the BIM environment. Using the BIM technology, project managers and engineers can gain knowledge related to BIM and obtain feedback provided by jobsite engineers for future reference. This study addresses the application of knowledge sharing management using BIM technology and proposes a BIM-based Knowledge Sharing Management (BIMKSM) system for project managers and engineers. The BIMKSM system is then applied in a selected case study of a construction project in Taiwan to demonstrate the effectiveness of sharing knowledge in the BIM environment. The results demonstrate that the BIMKSM system can be used as a visual BIM-based knowledge sharing management platform by utilizing the BIM technology.

Bridging the Science-Management Divide: Moving from Unidirectional Knowledge Transfer to Knowledge Interfacing and Sharing

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Dirk J. Roux

2006-06-01

Full Text Available Sustainable ecosystem management relies on a diverse and multi-faceted knowledge system in which techniques are continuously updated to reflect current understanding and needs. The challenge is to minimize delay as ideas flow from intent through scientific capability, and finally to implementation to achieve desired outcomes. The best way to do this is by setting the stage for the flow of knowledge between researchers, policy makers, and resource managers. The cultural differences between these groups magnify the challenge. This paper highlights the importance of the tacit dimension of knowledge, and how this renders the concept of knowledge transfer much less useful than the concepts of information transfer and technology transfer. Instead of knowledge transfer, we propose that "co-production" of knowledge through collaborative learning between "experts" and "users" is a more suitable approach to building a knowledge system for the sustainable management of ecosystems. This can be achieved through knowledge interfacing and sharing, but requires a shift from a view of knowledge as a "thing" that can be transferred to viewing knowledge as a "process of relating" that involves negotiation of meaning among partners. Lessons from informal communities of practice provide guidance on how to nurture and promote knowledge interfacing between science and management in R&D programs.

A VIEWPOINT ON THE CURRENT STATE OF KNOWLEDGE MANAGEMENT INSTRUMENTS

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ANDREEA PAULA DUMITRU

2011-04-01

Full Text Available Knowledge management is seeking solutions to harmonize the objectives of organizations of the human group, which need to rationalize, to provide policy makers and to implement. This article aims to provide readers with an introduction to knowledge management basic definitions, theories and concepts such as types of knowledge, the differences between data, information and knowledge, etc, are given. But, why we need a knowledge management ? This article justified the need for companies to focus management efforts on their intangible elements and provides the five enabling conditions for knowledge creation.

Paradigms of knowledge management with systems modelling case studies

CERN Document Server

Pandey, Krishna Nath

2016-01-01

This book has been written by studying the knowledge management implementation at POWERGRID India, one of the largest power distribution companies in the world. The patterns which have led to models, both hypothesized and data-enabled, have been provided. The book suggests ways and means to follow for knowledge management implementation, especially for organizations with multiple business verticals to follow. The book underlines that knowledge is both an entity and organizational asset which can be managed. A holistic view of knowledge management implementation has been provided. It also emphasizes the phenomenological importance of human resource parameters as compared to that of technological parameters. Various hypotheses have been tested to validate the significant models hypothesized. This work will prove useful to corporations, researchers, and independent professionals working to study or implement knowledge management paradigms.

Managing Knowledge in a Distributed Decision Making Context

NARCIS (Netherlands)

S. Qureshi (Sadja); V. Hlupic

2000-01-01

textabstractThis paper considers the role of electronic communication in the creation and distribution of knowledge, and in particular, the creation and sharing of personalised knowledge. Personalised knowledge or "intellectual capital" is perhaps a least understood but most important asset of

Radwaste knowledge management in cooperation with the IAEA

International Nuclear Information System (INIS)

Batyukhnova, O.G.; Dmitriev, S.A.; Ozhovan, M.I.; Drejs, Z.; )

2010-01-01

The authors report on the emerging of the term knowledge management, and the practice of accumulation and preservation of nuclear knowledge. They emphasize that in addition to collecting and keeping scientific knowledge and identification of practical skills, management of nuclear knowledge includes setting the priorities to take into account the expected departure of retiring experts, and creating the mechanisms for attracting and training future employees. Education and training in radwaste management, as in the entire nuclear sector, is of a multi-disciplinary nature. It requires understanding of subjects such as geology, civil construction, mining, hydrogeology, chemistry, geophysics, mechanics, computing, etc. Moreover, this field is plagued with difficulty of reaching scientific, technical and even social consensus. Creation of effective and efficiently-operating systems for maintaining and disseminating knowledge is a complex and labour-consuming task. The role of the IAEA in the field of radwaste knowledge management is underlined. The SUE SIA Radon Moscow' experience and practice in training specialists of various professions and levels (including regulatory personnel) are described [ru

KNOWLEDGE MANAGEMENT PROCESSES AND INTELLECTUAL PROPERTY MANAGEMENT PROCESSES: AN INTEGRATED CONCEPTUAL FRAMEWORK

OpenAIRE

HENAO-CALAD, MONICA; RIVERA-MONTOYA, PAULA; URIBE-OCHOA, BEATRIZ

2017-01-01

ABSTRACT Intellectual property management, knowledge management are disciplines that have been treated independently, both in academia and in the organizational field. Through the legal discipline of intellectual property, the former manages intangible assets that are eligible for protection (copyright, patents and trademarks, among others) leaving aside those assets that cannot be realized in any way. The latter is devoted to the processes of knowledge management in general, namely, the know...

An Integrated Knowledge Management System

Directory of Open Access Journals (Sweden)

Vasile Mazilescu

2014-11-01

Full Text Available The aim of this paper is to present a Knowledge Management System based on Fuzzy Logic (FLKMS, a real-time expert system to meet the challenges of the dynamic environment. The main feature of our integrated shell FLKMS is that it models and integrates the temporal relationships between the dynamic of the evolution of an economic process with some fuzzy inferential methods, using a knowledge model for control, embedded within the expert system’s operational knowledge base.

Knowledge And Knowledge Management As A Competitive Advantage

Directory of Open Access Journals (Sweden)

Diana Bratić

2009-01-01

Full Text Available In the modern business environment with high turbulence and complexity, an organization’s force to create and sustain competitive advantage lies in what it knows not what it owns. Establishment of a knowledge management in organization will ensure sustainable competitive advantage because the intellectual capital has become the primary bases of core competencies and the key to superior performance. The transition from industrial to knowledge society, effective use of knowledge is one of the deciding factors in the struggle for competitiveness because it will ensure the rationality, efficiency and flexibility in operations, and only through the realization of those graphics company can gain a competitive advantage on the market.

Health Care Leadership: Managing Knowledge Bases as Stakeholders.

Science.gov (United States)

Rotarius, Timothy

Communities are composed of many organizations. These organizations naturally form clusters based on common patterns of knowledge, skills, and abilities of the individual organizations. Each of these spontaneous clusters represents a distinct knowledge base. The health care knowledge base is shown to be the natural leader of any community. Using the Central Florida region's 5 knowledge bases as an example, each knowledge base is categorized as a distinct type of stakeholder, and then a specific stakeholder management strategy is discussed to facilitate managing both the cooperative potential and the threatening potential of each "knowledge base" stakeholder.

Practical examples of how knowledge management is addressed in Point Lepreau heat transport ageing management programs

International Nuclear Information System (INIS)

Slade, J.; Gendron, T.; Greenlaw, G.

2009-01-01

In the mid-1990s, New Brunswick Power Nuclear implemented a Management System Process Model at the Point Lepreau Generating Station that provides the basic elements of a knowledge management program. As noted by the IAEA, the challenge facing the nuclear industry now is to make improvements in knowledge management in areas that are more difficult to implement. Two of these areas are: increasing the value of existing knowledge, and converting tacit knowledge to explicit knowledge (knowledge acquisition). This paper describes some practical examples of knowledge management improvements in the Point Lepreau heat transport system ageing management program. (author)

PATTERNS FOR IDENTIFYING APPROPRIATE KNOWLEDGE MANAGEMENT STRATEGIES IN ORGANIZATIONS

Directory of Open Access Journals (Sweden)

Khadijeh Salmani

2012-06-01

Full Text Available Nowadays, striving to find an efficient way for developing or identifying appropriate knowledge management strategies in organizations has become so critical. Researchers and practitioners have attached great importance to information pyramids in organizations and have highlighted the lack of trained and skilled staff as a serious problem. On the other hand, having more flexibility at workplace, offering better service, and fulfilling customers' demands require a strategy for managing knowledge and its consequence. Knowledge management provides a wide range of different strategies and methods for identifying, creating, and sharing knowledge in organizations. This deep insight which consists of individual, organization’s experience, knowledge, and understanding helps organization respond to both internal and external stimuli and act in harmony. One fact which has seemingly achieved a consensus is the need for different strategies of knowledge management. Among the wide range of various and often unclear knowledge management strategies one can choose a strategy in a specific situation. The aim of this paper is to respond to strategic questions which emphasize competitive intelligence and internal knowledge retrieval system. The implications are discussed in detail.

A framework for managing customer knowledge in retail industry

Directory of Open Access Journals (Sweden)

Sourav Mukherji

2012-06-01

Full Text Available Customer knowledge can be a critical source of competitive advantage in retail business. In this theoretical paper, three sources of customer knowledge are identified in the retail environment, namely customer transactions, customer interactions and customer communities of practice. Lessons for managing these three types of knowledge are derived from knowledge management practices of knowledge intensive service industries such as management consulting and software development. Finally, a decision model premised on consumer behaviour and purchase characteristics is proposed. The model would enable retailers to focus their knowledge management efforts to leverage the potential of customer knowledge for both productivity benefits and product innovation.

Editorial: Collaborative Knowledge Management and E-Learning

Directory of Open Access Journals (Sweden)

Helen S. Du

2011-06-01

Full Text Available Finding effective ways to collaborate, and to create and share knowledge among people who are connected via disperse networks is one of the most challenging tasks. Many of our traditional learning models and educational systems are not yet ready for new forms of collaboration and knowledge management due to recent technology advancement. To achieve effective education and training, we need to pay attention not only to the technology itself, but also to technology infrastructures, pedagogies, social, and management aspects. This special issue of the KM&EL international journal focuses on recent directions for the alignment of collaborative knowledge management and e-learning, and their rising impact on research and pedagogical practice.

An integration architecture for knowledge management system and business process management system

NARCIS (Netherlands)

Jung, J.; Choi, I.; Song, M.S.

2007-01-01

Recently, interests in the notion of process-oriented knowledge management (PKM) from academia and industry have been significantly increased. Comprehensive research and development requirements along with a cogent framework, however, have not been proposed for integrating knowledge management (KM)

Knowledge Management and Intellectual Capital: Establishing a Field of Practice

DEFF Research Database (Denmark)

and techniques involving many different management areas have been introduced. Taking a variety of angles and perspectives this book shows how knowledge management is actually practised in many different European firms. By focusing on knowledge, new dimensions of well-known management principles and concepts......Evidence in recent years of increasing interest in knowledge and how to manage it can be observed not only in the management literature but also in companies. The introduction of new views has taken place under headings such as "knowledge management" and intellectual capital. Several new methods...... emerge. Leading researchers and experts from European business schools offer new insight into the range of practical problems that can be addressed and methods that can be applied when knowledge is put on the management agenda....

Asset Management as a Precondition for Knowledge Management

International Nuclear Information System (INIS)

Bajramovic, E.; Waedt, K.; Gupta, D.; Gao, Y.; Parekh, M.

2016-01-01

Full text: Smart sensors and extensively configurable devices are gradually imposed by the automation market. Except for safety systems, they find their way into the next instrumentation and control (I&C) generation. The understanding and handling of these devices require an extensive knowledge management (KM). This will be outlined for security, testing and training. For legacy systems, security often relates to vetting and access control. For digital devices, a refined asset management is needed, e.g., down to board-level support chipsets. Firmware and system/application software have their own configurations, versions and patch levels. So, here, as a first step of the KM, a user needs to know the firmware configurability. Then, trainings can address when to apply patches, perform regression tests and on what to focus, based on accumulated experience. While assets are often addressed implicitly, this document justifies an explicit and semiformal representation of primary and supporting assets (the asset portfolio) and the establishment of an asset management system as a basis for a robust knowledge management. (author

Implementing CORAL: An Electronic Resource Management System

Science.gov (United States)

Whitfield, Sharon

2011-01-01

A 2010 electronic resource management survey conducted by Maria Collins of North Carolina State University and Jill E. Grogg of University of Alabama Libraries found that the top six electronic resources management priorities included workflow management, communications management, license management, statistics management, administrative…

Knowledge management practices at selected banks in South Africa

Directory of Open Access Journals (Sweden)

Joel Chigada

2015-06-01

Full Text Available Background: Effective knowledge organisations (EKO create dynamic capabilities through the acquisition, creation, sharing and retention of knowledge. These EKOs are designed to enable an organisation to improve best practices in business. As knowledge is different from other organisational resources, decision-makers ought to understand the importance of knowledge to an organisation. In order to fully utilise knowledge-management (KM practices and to enhance efficiency, management should appreciate and understand the importance of KM. A proper understanding of KM will add value to organisational knowledge. Objective: This study focused on investigating the knowledge-management practices at selected banks in South Africa. The objective was to establish the extent to which selected banks had implemented knowledge-management practices such as the acquisition, sharing and retention of knowledge. Method: Quantitative and qualitative data for this study were collected through the use of a multi-methods approach. Data were collected from middle and senior managers through the use of questionnaires and an interview protocol. All usable quantitative data were analysed using Survey Monkey and Microsoft Excel 2010 whilst thematic analysis was used to extract detailed, rich and complex data accounts from interviews. Results: Though the study revealed the presence of KM practices at selected banks, KM concepts were not universally understood, thus impeding the organisation-wide implementation of KM practices. Knowledge-management practices were only discussed as a footnote because no formal policies existed to add value to KM initiatives. Conclusion: The study concludes that organisations such as banks should perform a knowledge inventory. Knowledge inventories will become handy during the process of developing KM policies and practices for integrating work processes, collaborating and sharing (including the efficient use of knowledge technology platforms and

Introducing Knowledge Management in Study Program of Nuclear Engineering

International Nuclear Information System (INIS)

Pleslic, S.

2012-01-01

Nuclear engineering is the branch of engineering concerning application of the fission as well as the fusion of atomic nuclei, and the application of other sub-atomic physics, based on the principles of nuclear physics. In the sub-field of nuclear fission there are many investigations of interactions and maintaining of systems and components like nuclear reactors and nuclear power plants. The field also includes the study of different applications of ionizing radiation (medicine, agriculture...), nuclear safety, the problems of thermodynamics transport, nuclear materials and nuclear fuels, and other related technologies like radioactive waste management. In the area of nuclear science and engineering a big amount of knowledge has been accumulated over the last decades. Different levels of nuclear knowledge were considered in different ways and they were taught to different parts of population as a general human culture and as a general scientific-technical-technological culture (high schools, nuclear information centres, training centres, universities...). An advanced level of nuclear knowledge has been accumulated by many experienced workers, specialists and experts in all nuclear and nuclear-related fields and applications. In the last 20 years knowledge management has established itself as a discipline of enabling individuals, teams and whole organizations to create, share and apply knowledge collectively and systematically, with goal to better achieve their objectives. Also, knowledge management became key strategic approach for management of intellectual assets and knowledge that can improve safety, efficiency and innovation, and lead to preserve and enhance current knowledge. Knowledge management could be applied in education, training, networking, human resource development and capacity building, sharing, pooling and transferring knowledge form centres of knowledge to centres of growth. Considering the critical importance of nuclear knowledge it is important

Cofrentes NPP Knowledge management plan

International Nuclear Information System (INIS)

Pardo Gonzalez, F.

2016-01-01

The main objective of the Knowledge Management Plan at Cofrentes Nuclear Power Plant is therefore to establish the steps to be followed for distributing and sharing the existing knowledge at the Plant through collaboration and continuous learning and exchanges with internal and external groups. It is also very important that staff and organisational learning is closely in line with Plant expectations. (Author)

Towards a People-Oriented Knowledge Management Environment

NARCIS (Netherlands)

Dignum, V.

2000-01-01

In this preliminary report we present ongoing research on intelligent knowledge management (KM) environments supporting communication in a virtual environment. An agent community handles the interaction between knowledge sources of different degrees of formality and knowledge users and

Cross-Cultural Knowledge Management

CERN Document Server

Giudice, Manlio Del; Peruta, Maria Rosaria Della

2012-01-01

Cross-cultural knowledge management, an elusive yet consequential phenomenon, is becoming an increasingly essential factor in organizational practice and policy in the era of globalization. In order to overcome culturally shaped blind spots in conducting research in different settings, this volume highlights how the structuring of roles, interests, and power among different organizational elements, such as teams, departments, and management hierarchies (each comprised of members from different intellectual and professional backgrounds), generates various paradoxes and tensions that bring into

Knowledge and pharmacological management of Alzheimer's disease by managing community pharmacists: a nationwide study.

Science.gov (United States)

Zerafa, Natalie; Scerri, Charles

2016-12-01

Background Managing community pharmacists can play a leading role in supporting community dwelling individuals with Alzheimer's disease and their caregivers. Objective The main purpose of this study was to assess knowledge of managing community pharmacists towards Alzheimer's disease and its pharmacological management. Setting Community pharmacies in the Maltese islands. Method A nationwide survey was conducted with full-time managing community pharmacists in possession of a tertiary education degree in pharmacy studies. The level of knowledge was investigated using the Alzheimer's Disease Knowledge Scale and the Alzheimer's Disease Pharmacotherapy Measure. Participants were also asked to rate a number of statements related to disease management. Results Maltese managing community pharmacists (57 % response rate) had inadequate knowledge on risk factors, caregiving issues and pharmacological management of Alzheimer's disease. Age and number of years working in a community pharmacy setting were found to be negatively correlated with increased knowledge. Conclusion The findings highlight the need of providing training and continued educational support to managing community pharmacists in order to provide quality advice to individuals with dementia and their caregivers in the community.

Designing a fuzzy expert system for selecting knowledge management strategy

OpenAIRE

Ameneh Khadivar; Shohreh Nasri Nasr Abadi; Elham Fallah

2014-01-01

knowledge management strategy is mentioned as one of the most important success factors for implementing knowledge management. The KM strategy selection is a complex decision that requires consideration of several factors. For evaluation and selection of an appropriate knowledge management strategy in organizations, many factors must be considered. The identified factors and their impact on knowledge management strategy are inherently ambiguous. In this study, an overview of theoretical found...

Implementation of Knowledge Management as Process to Management System of ÚJD SR

International Nuclear Information System (INIS)

Szabó, V.

2016-01-01

Full text: This presentation provides basic information about the development of staff’s knowledge management of Nuclear Regulatory Authority of Slovak Republic. It is a case study about implementation of knowledge management as process to the integrated management system for Slovak regulatory body. (author

A Conceptual Framework for Examining Knowledge Management in Higher Education Contexts

Science.gov (United States)

Lee, Hae-Young; Roth, Gene L.

2009-01-01

Knowledge management is an on-going process that involves varied activities: diagnosis, design, and implementation of knowledge creation, knowledge transfer, and knowledge sharing. The primary goal of knowledge management, like other management theories or models, is to identify and leverage organizational and individual knowledge for the…

Developing knowledge management systems with an active expert methodology

International Nuclear Information System (INIS)

Sandahl, K.

1992-01-01

Knowledge management, understood as the ability to store, distribute and utilize human knowledge in an organization, is the subject of this dissertation. In particular we have studied the design of methods and supporting software for this process. Detailed and systematic description of the design and development processes of three case-study implementations of knowledge management software are provided. The outcome of the projects is explained in terms of an active expert development methodology, which is centered around support for a domain expert to take substantial responsibility for the design and maintenance of a knowledge management system in a given area of application. Based on the experiences from the case studies and the resulting methodology, an environment for automatically supporting knowledge management was designed in the KNOWLEDGE-LINKER research project. The vital part of this architecture is a knowledge acquisition tool, used directly by the experts in creating and maintaining a knowledge base. An elaborated version of the active expert development methodology was then formulated as the result of applying the KNOWLEDGE-LINKER approach in a fourth case study. This version of the methodology is also accounted for and evaluated together within the supporting KNOWLEDGE-LINKER architecture. (au)

Expert knowledge maps for knowledge management: a case study in Traditional Chinese Medicine research.

Science.gov (United States)

Cui, Meng; Yang, Shuo; Yu, Tong; Yang, Ce; Gao, Yonghong; Zhu, Haiyan

2013-10-01

To design a model to capture information on the state and trends of knowledge creation, at both an individual and an organizational level, in order to enhance knowledge management. We designed a graph-theoretic knowledge model, the expert knowledge map (EKM), based on literature-based annotation. A case study in the domain of Traditional Chinese Medicine research was used to illustrate the usefulness of the model. The EKM successfully captured various aspects of knowledge and enhanced knowledge management within the case-study organization through the provision of knowledge graphs, expert graphs, and expert-knowledge biography. Our model could help to reveal the hot topics, trends, and products of the research done by an organization. It can potentially be used to facilitate knowledge learning, sharing and decision-making among researchers, academicians, students, and administrators of organizations.

Knowledge management initiatives benefits for the Slovenian public sector

Directory of Open Access Journals (Sweden)

Simon Colnar

2017-01-01

Full Text Available This paper highlights the importance of knowledge management in Slovenian public sector organizations. Knowledge management has received a lot of attention in the past two decades, however in the public sector it is still under-researched. The global financial and economic crisis revealed some important organizational weaknesses in the Republic of Slovenia, some particularly due to the ineffectiveness of the Slovenian public sector, which ranks amongst the worst in the Euro zone. Authors argue that a stronger commitment to knowledge management, which is currently unused in the Slovenian public sector, represents an opportunity to coordinate and exploit public sector organizational knowledge resources. After analysing existing literature, authors have identified examples of good practices from foreign countries that could be partially transferred and adapted into the Slovenian environment. Since the efficient use of knowledge is linked to the performance of public sector organizations, the paper suggests that successful implementation of knowledge management initiatives should result in a more efficient public sector and, indirectly, in improved international public sector competitiveness rankings. This paper is also considered to be important for public sector practitioners and managers, as it proposes implementation of a knowledge management pilot project in Slovenian public sector.

Knowledge Management Tools in Application to Regulatory Body Activity

International Nuclear Information System (INIS)

Volkov, E.

2016-01-01

Full text: The paper presents the application of knowledge management tools to regulatory authority activity. Knowledge management tools are considered a means for improving the efficiency of regulator activities. Three case studies are considered: 1. a knowledge management audit procedure in the regulator (tools for knowledge management audit application, results and the audit outcomes); 2. the development of a guide to identify causes of discrepancies and shortcomings revealed during inspections in NPP maintenance (ontologies of factors influencing on a maintenance quality and causes of discrepancies and shortcoming development); 3. the development of a knowledge portal for regulator (regulator needs which could be covered by the portal, definition and basic function of the portal, it’s functioning principles, development goals and tasks, common model, development stages). (author)

Emergency nurses' knowledge of pain management principles.

Science.gov (United States)

Tanabe, P; Buschmann, M

2000-08-01

The purpose of this study was to determine areas of emergency nurses' knowledge deficit regarding pain management, and to identify barriers to pain management as perceived by emergency nurses. Data were collected anonymously in a mail survey using a 52-item knowledge questionnaire addressing pain management principles and asking emergency nurses (Illinois Emergency Nurses Association members) to rate various barriers as to how often they affect their practice. Questionnaires were mailed to all Illinois ENA members (n = 1000). Three hundred five emergency nurses' questionnaires were returned. A significant deficit existed on 2 domains of knowledge: understanding of the terms "addiction," "tolerance," and "dependence"; and knowledge of various pharmacologic analgesic principles. Nurses with a master's degree or higher, or those who attended a 1-day seminar on pain management, achieved statistically significantly higher scores. The 2 barriers identified by emergency nurses as the most common were the inability to administer medication until a diagnosis is made (53%), and inadequate assessment of pain and pain relief (48%) (the percentage indicates how often the emergency nurses believed the barrier was present in their practice). The data indicate that emergency nurses may not have a good understanding of the management of pain with drugs, or of such issues as risk of addiction.

Knowledge mobilisation in healthcare: a critical review of health sector and generic management literature.

Science.gov (United States)

Ferlie, Ewan; Crilly, Tessa; Jashapara, Ashok; Peckham, Anna

2012-04-01

The health policy domain has displayed increasing interest in questions of knowledge management and knowledge mobilisation within healthcare organisations. We analyse here the findings of a critical review of generic management and health-related literatures, covering the period 2000-2008. Using 29 pre-selected journals, supplemented by a search of selected electronic databases, we map twelve substantive domains classified into four broad groups: taxonomic and philosophical (e.g. different types of knowledge); theoretical discourse (e.g. critical organisational studies); disciplinary fields (e.g. organisational learning and Information Systems/Information Technology); and organisational processes and structures (e.g. organisational form). We explore cross-overs and gaps between these traditionally separate literature streams. We found that health sector literature has absorbed some generic concepts, notably Communities of Practice, but has not yet deployed the performance-oriented perspective of the Resource Based View (RBV) of the Firm. The generic literature uses healthcare sites to develop critical analyses of power and control in knowledge management, rooted in neo-Marxist/labour process and Foucauldian approaches. The review generates three theoretically grounded statements to inform future enquiry, by: (a) importing the RBV stream; (b) developing the critical organisational studies perspective further; and (c) exploring the theoretical argument that networks and other alternative organisational forms facilitate knowledge sharing. Copyright © 2012 Elsevier Ltd. All rights reserved.

Knowledge management challenges in new business development

NARCIS (Netherlands)

Berends, J.J.; Vanhaverbeke, W.P.M.; Kirschbaum, R.

2007-01-01

This paper's focus is on the knowledge management challenges that come along with technology-based new business development (NBD). NBD thrives upon the exploration of knowledge, under radical uncertainty. Furthermore, existing knowledge may both enable and constrain the radical innovation process.

Managing Knowledge And Information In The Sustainable Organization

Science.gov (United States)

Grecu, Valentin

2015-09-01

Knowledge and information management are essential for the success of organizations and bring significant competitive advantages. There has been significant investments in setting up technological platforms that support business processes and increase the efficiency of operational structure in many organizations through an efficient management of knowledge and information. This research highlights the importance of using knowledge and information management in order to increase the competitiveness of organizations and to foster the transition towards the sustainable organization, as nowadays an organization that wants to be competitive needs to be sustainable.

The linkage between knowledge management practices and company Performance: Empirical evidence

Directory of Open Access Journals (Sweden)

Nausheen Syed

2013-03-01

Full Text Available Purpose: This study explores the linkage between Knowledge management practices and company performance. Keeping in view the theoretical and empirical importance, the present study examines the predicting linkage of Knowledge management practices (sharing of best practices and building of consistent process, continues employee learning, effective management of knowledge, innovative culture development, and management of core competencies with company performance.Methodology: The study was carried out on purposively selected sample of 412 employees at different managerial positions. They were administered questionnaires including Knowledge Management Practices and company performance. Data was operated by using SPSS version 20.Correlation and regression analysis was done to establish the relationship between various Knowledge management practices and company performance.Findings: Results of this study illustrated that all selected Knowledge management were positively related to company performance. Based on the findings, and management of core competencies was the strongest predictor of company performance, followed by innovative culture development, effective management of knowledge and sharing of best practices and building of consistent process, continues employee learning.Research limitations/implications: The paper focuses on examining the perceptual impacts of Knowledge management (KM practices on company performance. The interpretation of results should be taken with caution.Value: The aim of this research is to investigate the relationship between Knowledge management and company performance, study the importance of Knowledge management as a source of sustainable competitive advantages for companies and to investigate how the introduction of Knowledge management practices facilitates company performance to improve. The practices that have a more positive influence on company performance are also discussed.

Strategic Management Model with Lens of Knowledge Management and Competitive Intelligence: A Review Approach

OpenAIRE

Shujahat, Muhammad; Hussain, Saddam; Javed, Sammar; Muhammad, Imran Malik; Thursamy, Ramayah; Ali, Junaid

2017-01-01

Purpose:\\ud First purpose of this study is to discuss the synergic and separate use of knowledge and\\ud intelligence, via knowledge management and competitive intelligence, in each stage of strategic\\ud management process. Second purpose is to discuss the implications of each stage of strategic\\ud management process for knowledge management and competitive intelligence and vice versa.\\ud Methodology/Design/Approach:\\ud A systematic literature review was performed within timeframe of 2000 to 2...

Role of knowledge management practices for escalating universities’ performance in Pakistan

Directory of Open Access Journals (Sweden)

Raja Ahmed Jamil

2015-10-01

Full Text Available The purpose of this study is to examine the role of knowledge management practices in enhancing performance of universities, specifically in the context of Pakistan. A convenient sample of 450 employees from the universities all over the Pakistan was taken for the study. Exploratory factor analysis was performed to identify the elements of knowledge management and linear regression analysis was performed to test the hypotheses presented in the study. This study measures the moderating role of technology in the knowledge management framework. Furthermore, it relied on R&D, employee commitment and industry linkages to construct universities’ performance. The results revealed that knowledge management process and knowledge management infrastructure (HR and culture are significant predictors of the performance of universities. It was also found that technology moderates the relationship of knowledge management dimensions and universities’ performance. The study highlighted that with proper attention towards knowledge management infrastructure, knowledge management processes and technology, universities can outperform their competitors.

Electronic Resource Management System. Vernetzung von Lizenzinformationen

Directory of Open Access Journals (Sweden)

Michaela Selbach

2014-12-01

Full Text Available In den letzten zehn Jahren spielen elektronische Ressourcen im Bereich der Erwerbung eine zunehmend wichtige Rolle: Eindeutig lässt sich hier ein Wandel in den Bibliotheken (fort vom reinen Printbestand zu immer größeren E-Only-Beständen feststellen. Die stetig wachsende Menge an E-Ressourcen und deren Heterogenität stellt Bibliotheken vor die Herausforderung, die E-Ressourcen effizient zu verwalten. Nicht nur Bibliotheken, sondern auch verhandlungsführende Institutionen von Konsortial- und Allianzlizenzen benötigen ein geeignetes Instrument zur Verwaltung von Lizenzinformationen, welches den komplexen Anforderungen moderner E-Ressourcen gerecht wird. Die Deutsche Forschungsgemeinschaft (DFG unterstützt ein Projekt des Hochschulbibliothekszentrums des Landes Nordrhein-Westfalen (hbz, der Universitätsbibliothek Freiburg, der Verbundzentrale des Gemeinsamen Bibliotheksverbundes (GBV und der Universitätsbibliothek Frankfurt, in dem ein bundesweit verfügbares Electronic Ressource Managementsystem (ERMS aufgebaut werden soll. Ein solches ERMS soll auf Basis einer zentralen Knowledge Base eine einheitliche Nutzung von Daten zur Lizenzverwaltung elektronischer Ressourcen auf lokaler, regionaler und nationaler Ebene ermöglichen. Statistische Auswertungen, Rechteverwaltung für alle angeschlossenen Bibliotheken, kooperative Datenpflege sowie ein über standardisierte Schnittstellen geführter Datenaustausch stehen bei der Erarbeitung der Anforderungen ebenso im Fokus wie die Entwicklung eines Daten- und Funktionsmodells. In the last few years the importance of electronic resources in library acquisitions has increased significantly. There has been a shift from mere print holdings to both e- and print combinations and even e-only subscriptions. This shift poses a double challenge for libraries: On the one hand they have to provide their e-resource collections to library users in an appealing way, on the other hand they have to manage these

Knowledge Management: Trends and Challenges

Directory of Open Access Journals (Sweden)

Ljubo Đula

2010-07-01

Full Text Available The main theme of this paper is based on the principle goal of the European Union, which is “to become the most competitive and dynamic knowledge-based economy in the world, capable of sustainable economic growth with more and better jobs and greater social cohesion”. The competitive advantage of the “new economy” has been transferred from material and financial resources to non-material and non-financial goods. The crucial challenge for the 21st century company is defining, evaluating, improving, appraisal and management of knowledge. Intellectual capital is the fundamental lever, the basic resource, the underlying potential, the underlying factor of all the elements, i.e. of the business system vertically. Special attention is paid to the intellectual capital as the synergy element of the business system, which can bring about vertical integration. Every company has at its disposal knowledge, abilities, values and recognisability that can be turned into value. If managing with that resource can contribute to a competitive advantage, productivity increase and market value increase, then it is no longer a choice, but a necessity. Because of that, the question is not whether it is necessary to manage intellectual capital, but how to do it.

Models of knowledge management in Russian institutions: social and psychological analysis

Directory of Open Access Journals (Sweden)

Nestik Timofei Aleksandrovich

2014-12-01

Full Text Available The paper presents socio-psychological analysis of five knowledge management models used in Russian institutions: knowledge management in projects, virtual expert groups, competence centers, knowledge management via organization development and open innovations. Special attention is given to the consequences of transition to network-based knowledge management.

KNOWLEDGE MANAGEMENT AND INFORMATION SYSTEMS IN ORGANIZATIONS

Directory of Open Access Journals (Sweden)

Karla Torres

2015-11-01

Full Text Available At present, knowledge and information are considered vital resources for organizations, so some of them have realized that the creation, transfer and knowledge management are essential for success. This paper aims to demonstrate knowledge management as a transformative power for organizations using information systems; addressing the study from the interpretive perspective with the use of hermeneutical method in theory, documentary context. It is concluded that people living in a changing characteristic environment of the globalized world companies and motivated by the same company changes have accelerated in them the generation and acquisition of new knowledge and innovative capabilities to achieve competitive positions with the help of systems of information.

The Roles of Knowledge Management for the Development of Organizations

OpenAIRE

Mohajan, Haradhan

2017-01-01

Knowledge is the most important factor of production, next to labor, land and capital. It is about managing and sharing knowledge for the development of an organization. In the competitive business world, knowledge management (KM) has become more essential for the sustainable development of organizations. In the 21st century knowledge and KM become the most professional element in many fields of knowledge, such as, education, cognitive science, health, sociology, management science, informati...

Some Consideration On Knowledge Management Implication On Organization's Competitiveness

Science.gov (United States)

Draghici, Anca; Ciortan, Marius Areta; Florea, Claudia

2015-07-01

The research described in this paper has been focused on two objectives: to debate the knowledge management's active role for organizations competitive advantage and to describe information technology's capabilities in leveraging the knowledge worker's competencies. For the purposes of this article, competitive advantage is perceived as a strength that provides a market advantage relative to a competitor. Often competitive advantage is related to the core competencies of the organisation, which are frequently based on implicit know-how or tacit knowledge. This intangible, unstructured knowledge is difficult to manage; consequently management has ignored it when designing business strategy. However, the increased competitive pressures of the post-industrial global economy and the exponential advances in computing power have increased management's interest in knowledge as a sustainable source of competitive advantage.

Knowledge management performance methodology regarding manufacturing organizations

Science.gov (United States)

Istrate, C.; Herghiligiu, I. V.

2016-08-01

The current business situation is extremely complicated. Business must adapt to the changes in order (a) to survive on the increasingly dynamic markets, (b) to meet customers’ new request for complex, customized and innovative products. In modern manufacturing organizations it can be seen a substantial improvement regarding the management of knowledge. This occurs due to the fact that organizations realized that knowledge and an efficient management of knowledge generates the highest value. Even it could be said that the manufacturing organizations were and are the biggest beneficiary of KM science. Knowledge management performance (KMP) evaluation in manufacturing organizations can be considered as extremely important because without measuring it, they are unable to properly assess (a) what goals, targets and activities must have continuity, (b) what must be improved and (c) what must be completed. Therefore a proper KM will generate multiple competitive advantages for organizations. This paper presents a developed methodological framework regarding the KMP importance regarding manufacturing organizations. This methodological framework was developed using as research methods: bibliographical research and a panel of specialists. The purpose of this paper is to improve the evaluation process of KMP and to provide a viable tool for manufacturing organizations managers.

Intelligent management in the knowledge economy

DEFF Research Database (Denmark)

Junghagen, Sven; Linderoth, Henrik

The knowledge economy is a notion that has been used, since the 1990s, to describe a new economic order perceived by scholars and practitioners. The authors argue that this order, triggered by new information and communication technologies, has resulted in a different set of challenges...... for effective management of the contemporary firm. Knowledge will play an important role in managing these challenges, with the onus being on new hardware and software as much as how businesses can be organized with regard to relationships with customers and suppliers. This volume shows how "intelligent...... management will be the key to how internal operations can be organized, in order to take advantage of opportunities brought about by new technologies. This change in management is discussed throughout the book from a wide array of perspectives ranging from contextual and philosophical aspects, through tools...

BENEFICIAL COALITIONS: KNOWLEDGE MANAGEMENT AND DEVELOPMENT OF EMPLOYEE COMMITMENT

Directory of Open Access Journals (Sweden)

Renata Winkler

2015-06-01

Full Text Available Presently, knowledge is considered as the most strategic resource of organizations. The literature on the subject often raises the issues of commitment. The purpose of the article was to discuss the associations between knowledge management and employee commitment. The article presents the stages of knowledge management and describes the category of commitment, taking account of several criteria. In the opinion of the authors, from the point of view of knowledge management particular importance can be attained to the way qualifications, skills, predispositions and knowledge of employees will be used, which, in turn, depends on "quality" of their commitment (its type, intensity, dimension and direction in achieving organizational goals.

Knowledge Management within the Medical University.

Science.gov (United States)

Rauzina, Svetlana Ye; Tikhonova, Tatiana A; Karpenko, Dmitriy S; Bogopolskiy, Gennady A; Zarubina, Tatiana V

2015-01-01

The aim of the work is studying the possibilities of ontological engineering in managing of medical knowledge. And also practical implementation of knowledge management system (KMS) in medical university. The educational process model is established that allows analyzing learning results within time scale. Glossary sub-system has been developed; ontologies of educational disciplines are constructed; environment for setup and solution of situational cases is established; ontological approach to assess competencies is developed. The possibilities of the system for solving situation tasks have been described. The approach to the evaluation of competence has been developed.

KNOWLEDGE MANAGEMENT DI INSTANSI PEMERINTAH

Directory of Open Access Journals (Sweden)

Tri Pujadi

2016-01-01

Full Text Available Tujuan yang ingin dicapai adalah menyusun model manajemen pengetahuan di instansi pemerintahan. Kegiatan ini menggunakan metode deskriptif dengan menggunakan metode soft system methodology. Faktor yang mendukung keberhasilan kegiatan ini adalah tersedianya data dan informasi diberbagai instansi pemerintah dan swasta. sekaligus penguasaan metodologi dalam analisis. Persaingan internasional pada saat ini cenderung lebih ketat dan kompleks, untuk itu perlu dicari cara agar mendapatkan produk atau jasa yang diperlukan oleh masyarakat. Inovasi yang kreatif dapat meningkatkan pelayanan terhadap masyarakat yang memerlukannya. Sehingga unit-unit di pemerintahan sangat tergantung dari pengelolaan pengetahuan apakah akan terjadi siklus knowledge yaitu perpindahan dari tacit ke explicit knowledge dan ke tacit knowledge. Oleh karena itu pengelolaan knowledge (knowledge management ini menjadi penting bagi pengembangan pelayanan, karena masyarakat semakin kritis dan cerdas dan meningkatkan kemampuan sumber daya manusia bagi pemangku kepentingan.

IAEA/ICTP/WNU workshop on managing nuclear knowledge. Presentations

International Nuclear Information System (INIS)

2005-01-01

The purpose of the workshop was to continue efforts to raise awareness of the nuclear knowledge management challenge, to share best practices, and provide a forum for the exchange of information among participating nuclear professionals. The need to manage (preserve and transfer) knowledge has been widely recognized in the international community. The need is compounded by aging work force issues in many industries and is not limited to areas of nuclear technology. The workshop was attended by 41 participants from 24 counties and three international organizations. Presentations by several of the participants covered a broad range of nuclear knowledge management issues, including the role of technology, preserving expert knowledge, and preparing the new generation of nuclear worker. The meeting covered methodological and design practices for NKM including the information technology impact on NKM implementation, presented the lessons learned and accumulated national experiences and good practices from NKM programs in academia, industry, the governmental sector and technical support organizations. The style of the meeting was series of leading presentations followed by working sessions discussing the issues raised and difficulties envisaged. All participants were actively involved in discussions, panel reviews and workshop activities. During the technical sessions participants presented case studies and examples from their national activities/projects. The following issues have been addressed during the Workshop as the issues forming the framework for activities in nuclear knowledge management: Policies and Strategies in Nuclear Science and Technology; Managing Nuclear Information Resources; Human Resources and Knowledge Transfer for the Nuclear Sector; Managing and Preserving Knowledge in Nuclear Sector; Networking for Education, Training and Knowledge Transfer. The issues outlined in the workshop program including strategies, approaches and current activities on the

Confirming the Stankosky Knowledge Management Framework

Science.gov (United States)

Ternes, Carl D., Jr.

2011-01-01

As a managerial construct, knowledge management (KM) optimizes organizational knowledge assets to achieve sustainable business advantages by connecting people with the intellectual resources needed to operate more effectively. Yet KM may have its greatest impact when used with repeatable, systems engineering-based "frameworks." As such, this study…

The future of technical knowledge management

International Nuclear Information System (INIS)

Kang, C.-S.

2005-01-01

The sustainable development of nuclear energy can only be achieved by establishing the global nuclear safety regime. The effective management of technical knowledge will become one of the issues and challenges in establishing the global nuclear safety. We have to develop the measures to identify the nature and scope of associated problems and to explore the cooperative international actions to resolve them. The future of its effective management will depend on how to optimize the transfer and deployment of the knowledge as well as how to maintain the knowledge base. In this presentation, two specific topics are discussed: sharing of the knowledge and preservation of the workforce. In sharing the knowledge, topics are assurance of free flow of safety-related R and D information from developed to developing countries and potential imposition of a strong trade agreement between nuclear exporting and importing countries to ensure the safety. In preserving the workforce, topics are development of the knowledge transfer system from this generation to the next like a forum of IYNC, enforcement of regional and international educational systems like ANENT and WNU for workforce development, and exploration of optimal mechanism in using retired workforce. The publication of the world-wide directory of nuclear professionals, aggressive implementation of the youth internship program and introduction of the international professional certification program are also discussed. The reformation of CNS as a more enforcing and binding agreement in keeping the safety along with the introduction of 'Global Nuclear Safety Treaty' could be an excellent mechanism of achieving an effective knowledge management and eventually enforcing the global safety regime. IAEA has always been the corroborator of maintaining high levels of nuclear safety through close international nuclear cooperation. These important roles of IAEA should continue to be emphasized more than ever in order to secure the

Knowledge Management for Nuclear Research and Development Organizations

International Nuclear Information System (INIS)

2012-05-01

This publication elaborates on the role of nuclear knowledge management in a research and development (R and D) context, and on the importance of facilitating innovation and future development of nuclear technologies for nuclear power, its associated fuel cycles and nuclear applications in medicine, industry and agriculture. It highlights aspects including transferring and preserving knowledge, exchanging information, establishing and supporting cooperative networks, and training the next generation of nuclear experts. It concludes with basic concepts, trends and key drivers for nuclear knowledge management to R and D project managers and other workers from nuclear R and D organizations.

The role of knowledge management tools in supporting sustainable forest management

Energy Technology Data Exchange (ETDEWEB)

Vacik, H.; Torresan, C.; Hujala, T.; Khadka, C.; Reynolds, K.

2013-07-01

Aim of study: Knowledge Management (KM) tools facilitate the implementation of knowledge processes by identifying, creating, structuring, and sharing knowledge through use of information technology in order to improve decision-making. In this contribution, we review the way in which KM tools and techniques are used in forest management, and categorize a selected set of them according to their contribution to support decision makers in the phases of problem identification, problem modelling, and problem solving. Material and methods: Existing examples of cognitive mapping tools, web portals, work flow systems, best practices, and expert systems as well as intelligent agents are screened for their applicability and use in the context of decision support for sustainable forest management. Evidence from scientific literature and case studies is utilized to evaluate the contribution of the different KM tools to support problem identification, problem modelling, and problem solving. Main results: Intelligent agents, expert systems and cognitive maps support all phases of the forest planning process strongly. Web based tools have good potential to support participatory forest planning. Based on the needs of forest management decision support and the thus-far under utilized capabilities of KM tools it becomes evident that future decision analysis will have to consider the use of KM more intensively. Research highlights: As the problem-solving process is the vehicle for connecting both knowledge and decision making performance, the next generation of DSS will need to better encapsulate practices that enhance and promote knowledge management. Web based tools will substitute desktop applications by utilizing various model libraries on the internet. (Author)

Knowledge management matters words of wisdom from leading practitioners

CERN Document Server

Girard, Jo Ann

2018-01-01

Knowledge Management Matters: Words of Wisdom from Leading Practitioners is a collection of works penned by this amazing and diverse group of thought leaders. Each of these trailblazers has generously shared their knowledge with a view to helping you and your organization succeed in the knowledge environment. The tips, tactics, and techniques they suggest are time-tested and proven concepts that will help you achieve your organizational objectives. Their collective works are based on decades of experiences with real-world organizations. This is not a book of untested theories that might work, but rather a compilation of genuine words of wisdom from experienced KM practitioners who know knowledge management. Knowledge Management Matters starts with a brief overview of the evolution of knowledge management. Building on this historical foundation, we launch a wide-ranging exploration of the domain. Throughout the book are excellent examples of what works, what doesn't, and some thought-provoking teases about th...

KNOWLEDGE MANAGEMENT CHALLENGES IN NEW BUSINESS DEVELOPMENT

DEFF Research Database (Denmark)

Jensen, Ole Kjeldal; Ahmed-Kristensen, Saeema; Jensen, Nevena

2011-01-01

The empirical study this paper is based upon, aimed to identify and describe knowledge management challenges, throughout the new business development process. This paper reports findings from the study, as well as the framework used for analysing the KM challenges, which can be applied to other...... in the early phases. Furthermore, two new roles of the early phase, besides instigating projects, were found. This study contributes to the development of support tools for knowledge management in industry and to research with a deeper understanding of the new business development process....... case studies for comparison. Six interviews and 2 full-day workshops, gathering the perspectives of 76 people from an energy-utilities company forms the empirical background of the study. Six categories of knowledge management challenges were identified and, within each, central issues were extracted...

Barriers in Sustainable Knowledge Management Model in Education