WorldWideScience

Sample records for deliver public services

  1. Who wants to deliver public service? Do institutional antecedents of public service motivation provide an answer?

    NARCIS (Netherlands)

    Vandenabeele, W.V.

    2011-01-01

    Public service motivation has rapidly become one of the important concepts in contemporary public administration research. However, until now, research has mainly focused on its measurement and its consequences, whereas relatively ignoring its origins. This study investigates where the antecedents o

  2. Depolarization in Delivering Public Services? Impacts of Minimum Service Standards (MSS on the Quality of Health Services in Indonesia

    Directory of Open Access Journals (Sweden)

    Mohammad Roudo

    2016-03-01

    Full Text Available Abstract. Some scholars argue that decentralization policy tends to create polarization, i.e. an increase of inequality/disparity among districts. To deal with this problem, Minimum Service Standards (MSS were introduced as a key strategy in decentralizing Indonesia. In this research, we tried to find out through MSS performance measurements whether imposing standards can be effective in a decentralized system by seeking its impacts on polarization/depolarization in the delivery of public services, specifically in the health sector. This question is basically a response to the common criticism that decentralization is good to create equality between central government and local governments but often does not work to achieve equality among local governments. Using self-assessment data from a sample of 54 districts from 534 districts in Indonesia, from 2010 to 2013, we found that the existence of depolarization in the delivery of public services could potentially occur among regions by reducing the gap between their public service performance and the targets of MSS. We acknowledge that there are weaknesses in the validity of the self-assessment data, caused by a lack of knowledge and skills to execute the self-assessment according to the official guidelines, by the overrating of target achievements, as well as the lack of data from independent sources to confirm the self-assessment outcomes. We also acknowledge that differences in financial capacity are still the main determinant why one district is more successful in achieving the MSS targets compared to other districts. Keywords. Decentralization, Public Service, Minimum Standard Service

  3. Cost of Delivering Health Care Services in Public Sector Primary and Community Health Centres in North India

    Science.gov (United States)

    Gupta, Aditi; Verma, Ramesh; Bahuguna, Pankaj; Kumar, Dinesh; Kaur, Manmeet; Kumar, Rajesh

    2016-01-01

    Background With the commitment of the national government to provide universal healthcare at cheap and affordable prices in India, public healthcare services are being strengthened in India. However, there is dearth of cost data for provision of health services through public system like primary & community health centres. In this study, we aim to bridge this gap in evidence by assessing the total annual and per capita cost of delivering the package of health services at PHC and CHC level. Secondly, we determined the per capita cost of delivering specific health services like cost per antenatal care visit, per institutional delivery, per outpatient consultation, per bed-day hospitalization etc. Methods We undertook economic costing of fourteen public health facilities (seven PHCs and CHCs each) in three North-Indian states viz., Haryana, Himachal Pradesh and Punjab. Bottom-up costing method was adopted for collection of data on all resources spent on delivery of health services in selected health facilities. Analysis was undertaken using a health system perspective. The joint costs like human resource, capital, and equipment were apportioned as per the time value spent on a particular service. Capital costs were discounted and annualized over the estimated life of the item. Mean annual costs and unit costs were estimated along with their 95% confidence intervals using bootstrap methodology. Results The overall annual cost of delivering services through public sector primary and community health facilities in three states of north India were INR 8.8 million (95% CI: 7,365,630–10,294,065) and INR 26.9 million (95% CI: 22,225,159.3–32,290,099.6), respectively. Human resources accounted for more than 50% of the overall costs at both the level of PHCs and CHCs. Per capita per year costs for provision of complete package of preventive, curative and promotive services at PHC and CHC were INR 170.8 (95% CI: 131.6–208.3) and INR162.1 (95% CI: 112–219

  4. Denying or Delivering Services?

    Science.gov (United States)

    Kirk, Stuart A.; Greenley, James R.

    1974-01-01

    Many who apply to agencies for service do not receive it. To make service more accessible, changing the behavior patterns of organizations may be as important as changing organizational structure. (Author)

  5. Tobacco industry manipulation messages in anti-smoking public service announcements: the effect of explicitly versus implicitly delivering messages.

    Science.gov (United States)

    Shadel, William G; Fryer, Craig S; Tharp-Taylor, Shannah

    2010-05-01

    Message content in anti-smoking public service announcements (PSAs) can be delivered explicitly (directly with concrete statements) or implicitly (indirectly via metaphor), and the method of delivery may affect the efficacy of those PSAs. The purpose of this study was to conduct an initial test of this idea using tobacco industry manipulation PSAs in adolescents. A 2 (age: 11-14 years old; 15-17 years old)x2 (message delivery: implicit, explicit) mixed model design was used. There was a significant main effect of message delivery: Tobacco industry manipulation PSAs that delivered their messages explicitly were associated with stronger levels of smoking resistance self-efficacy compared to tobacco industry manipulation PSAs that delivered their messages implicitly. No significant main effects of age were found nor were any interactions between age and message delivery. These results suggest that message delivery factors should be taken into account when designing anti-smoking PSAs. Copyright (c) 2010 Elsevier Ltd. All rights reserved.

  6. Early diagnosis and Early Start Denver Model intervention in autism spectrum disorders delivered in an Italian Public Health System service

    Directory of Open Access Journals (Sweden)

    Devescovi R

    2016-06-01

    . Particularly in toddlers, it seems that an intervention model based on the ESDM principles, involving the active engagement of parents and nursery school teachers, may be effective even when the individual treatment is delivered at low intensity. Furthermore, our study supports the adaptation and the positive impact of the ESDM entirely sustained by the Italian Public Health System. Keywords: early diagnosis, early intervention, autism spectrum disorder, Early Start Denver Model, Public Health System service

  7. Public services, personal benefits

    NARCIS (Netherlands)

    Bob Kuhry; Evert Pommer; Jedid-Jah Jonker; John Stevens

    2006-01-01

    Original title: Publieke productie & persoonlijk profijt. This report looks in detail at the costs of public services (such as care, education, public administration and safety) and the benefits that citizens derive from the government expenditure involved in delivering those services. In

  8. Public services, personal benefits

    NARCIS (Netherlands)

    Bob Kuhry; Evert Pommer; Jedid-Jah Jonker; John Stevens

    2006-01-01

    Original title: Publieke productie & persoonlijk profijt. This report looks in detail at the costs of public services (such as care, education, public administration and safety) and the benefits that citizens derive from the government expenditure involved in delivering those services. In 2003,

  9. Delivering Service Quality in Alcohol Treatment: A Qualitative Comparison of Public and Private Treatment Centres by Service Users and Service Providers

    Science.gov (United States)

    Resnick, Sheilagh M.; Griffiths, Mark D.

    2012-01-01

    In the UK, quality of care has now been placed at the centre of the National Health Service (NHS) modernisation programme. To date, there has been little research on the service quality delivery of alcohol treatment services from the perspective of both the service user and service provider. Therefore, this qualitative study explored the…

  10. Delivering Service Quality in Alcohol Treatment: A Qualitative Comparison of Public and Private Treatment Centres by Service Users and Service Providers

    Science.gov (United States)

    Resnick, Sheilagh M.; Griffiths, Mark D.

    2012-01-01

    In the UK, quality of care has now been placed at the centre of the National Health Service (NHS) modernisation programme. To date, there has been little research on the service quality delivery of alcohol treatment services from the perspective of both the service user and service provider. Therefore, this qualitative study explored the…

  11. Moving People to Deliver Services

    OpenAIRE

    Mattoo, Aaditya; Carzaniga, Antonia

    2003-01-01

    The World Trade Organization (WTO) is today dealing with an issue that lies at the interface of two major challenges the world faces, trade liberalization and international migration. Greater freedom for the "temporary movement of individual service suppliers" is being negotiated under the General Agreement on Trade in Services (GATS). Conditions in many developed economies - ranging from ...

  12. Early diagnosis and Early Start Denver Model intervention in autism spectrum disorders delivered in an Italian Public Health System service

    OpenAIRE

    Devescovi R; Monasta L; Mancini A.; Bin M; Vellante V; Carrozzi M; Colombi C

    2016-01-01

    Raffaella Devescovi,1 Lorenzo Monasta,2 Alice Mancini,3 Maura Bin,1 Valerio Vellante,1 Marco Carrozzi,1 Costanza Colombi4 1Division of Child Neurology and Psychiatry, 2Clinical Epidemiology and Public Health Research Unit, Institute for Maternal and Child Health – IRCCS “Burlo Garofolo”, Trieste, 3Department of Clinical and Experimental Medicine, University of Pisa, Pisa, Italy; 4Department of Psychiatry, University of Michigan Health System, Ann Arbor, MI, USA ...

  13. Public Private Partnership Benefits in Delivering Public Facilities in Malaysia

    Directory of Open Access Journals (Sweden)

    Sapri M.

    2016-01-01

    Full Text Available The development of infrastructure in developing country such as Malaysia was increasingly founded by the Public–Private Partnership (PPP scheme. Collaboration with private sector has become popular as a means to improve the delivery of public facilities. Yet, empirical evidence on how PPP initiative has benefits the delivery of public facilities within Malaysia context is lagging. The purpose of this paper is to identify and assess the perception of stakeholders on the benefits of adopting PPP in delivering public facilities in Malaysia. Literature review was carried out to identify PPP benefits, which were then incorporated into the questionnaire. The mean score and mean score ranking was conducted to assess the agreement level of stakeholders towards the PPP benefits. The overall findings show that the implementation of PPP has benefitted the delivery of public facilities in both financial and non-financial aspects. From the analysis, improvement in service quality is perceived as the top advantage followed by innovation in design and transfer of risk. The findings provide more informed basis on the rationale of PPP implementation and its potential in improving the delivery of public facilities within Malaysia context.

  14. Delay Efficient Method for Delivering IPTV Services

    Directory of Open Access Journals (Sweden)

    Sangamesh

    2014-07-01

    Full Text Available Internet Protocol Television (IPTV is a system through which Internet television services are delivered using the architecture and networking methods of the Internet Protocol Suite over a packet-switched network infrastructure, e.g., the Internet and broadband Internet access networks, instead of being delivered through traditional radio frequency broadcast, satellite signal, and cable television (CATV formats. IPTV provides mainly three services: live TV, catch up TV, and video on demand (VoD.This paper focuses on delivering the live TV services by exploiting the virtualised cloud architecture of the IPTV and statistical multiplexing. The VoD tasks are prescheduled so that there will be less Instant Channel Change (ICC delay. We select a proper scheduling algorithm for rescheduling the VoD tasks. We then implement the scheduling algorithm for preshifting the VoD tasks.

  15. ISES Experience in Delivering Space Weather Services

    Science.gov (United States)

    Boteler, David

    The International Space Environment Service has over eighty years experience in providing space weather services to meet a wide variety of user needs. This started with broadcast on December 1, 2008 from the Eiffel Tower about radio conditions. The delivery of information about ionospheric effects on high frequency (HF) radio propagation continue to be a major concern in many parts of the world. The movement into space brought requirements for a new set of space weather services, ranging from radiation dangers to man in space, damage to satellites and effects on satellite communication and navigation systems. On the ground magnetic survey, power system and pipeline operators require information about magnetic disturbances that can affect their operations. In the past these services have been delivered by individual Regional Warning Centres. However, the needs of new trans-national users are stimulating the development of new collaborative international space weather services.

  16. CDBG Public Services Activity

    Data.gov (United States)

    Department of Housing and Urban Development — CDBG activity related to public services, including senior services, legal services, youth services, employment training, health services, homebuyer counseling, food...

  17. 45 CFR 1321.45 - Transfer between congregate and home-delivered nutrition service allotments.

    Science.gov (United States)

    2010-10-01

    ... nutrition service allotments. 1321.45 Section 1321.45 Public Welfare Regulations Relating to Public Welfare (Continued) OFFICE OF HUMAN DEVELOPMENT SERVICES, DEPARTMENT OF HEALTH AND HUMAN SERVICES THE ADMINISTRATION... Responsibilities § 1321.45 Transfer between congregate and home-delivered nutrition service allotments. (a) A...

  18. Public opinion on public services

    NARCIS (Netherlands)

    Evelien Eggink; Debbie Verbeek-Oudijk; Evert Pommer

    2013-01-01

    Original titel: Burgers over de kwaliteit van publieke diensten Most citizens come into contact with public services, for example as a patient, as a student or pupil, as a passenger on public transport or as a museum visitor. More and more importance is being attached to the quality of those service

  19. NAIP Public Image Services

    Data.gov (United States)

    Farm Service Agency, Department of Agriculture — This map provides a preview and information about the National Agriculture Imagery Program (NAIP) image services available on the APFO public image server. Click on...

  20. Ecosystem services delivered by weaver ants

    DEFF Research Database (Denmark)

    Offenberg, Joachim

    Weaver ants (Oecopgylla spp.) are increasingly being utilized as efficient biocontrol agents in a number of tropical tree crops, as they prey on pest insects and increase yields. However, recent studies and a review of the literature reveal that a number of other services may derive from the pres......Weaver ants (Oecopgylla spp.) are increasingly being utilized as efficient biocontrol agents in a number of tropical tree crops, as they prey on pest insects and increase yields. However, recent studies and a review of the literature reveal that a number of other services may derive from...... crops, and lastly, (iii) ant waste products deposited ias anal spots contain urea that may be taken up by plant leaves and in this way fertilize ant-plants. On top of chemical services, weaver ants have been shown to reduce plant disease incidence via competitive exclusion of other ant species because...

  1. How Does PCSI Help Deliver Integrated Services?

    Centers for Disease Control (CDC) Podcasts

    2009-12-07

    This podcast describes how PCSI strengthens collaborative work across disease areas and integrates services that are provided by related programs, especially prevention activities related to HIV/AIDS, viral hepatitis, other sexually transmitted diseases (STDs), and tuberculosis (TB) at the client level.  Created: 12/7/2009 by National Center for HIV/AIDS, Viral Hepatitis, STD, and TB Prevention (NCHHSTP).   Date Released: 12/7/2009.

  2. Ecosystem services delivered by weaver ants

    DEFF Research Database (Denmark)

    Offenberg, Joachim

    Weaver ants (Oecopgylla spp.) are increasingly being utilized as efficient biocontrol agents in a number of tropical tree crops, as they prey on pest insects and increase yields. However, recent studies and a review of the literature reveal that a number of other services may derive from the pres......Weaver ants (Oecopgylla spp.) are increasingly being utilized as efficient biocontrol agents in a number of tropical tree crops, as they prey on pest insects and increase yields. However, recent studies and a review of the literature reveal that a number of other services may derive from...... the presence of these ants. First of all, the chemical footprint left by the high density of ants in managed host trees may results in additional benefits. (i) Ant deposits may lead to improved fruit quality, e.g. increased sugar content, (ii) ant deposits may deter important pests (chemical deterrence) from...... crops, and lastly, (iii) ant waste products deposited ias anal spots contain urea that may be taken up by plant leaves and in this way fertilize ant-plants. On top of chemical services, weaver ants have been shown to reduce plant disease incidence via competitive exclusion of other ant species because...

  3. Public Service Motivation

    Directory of Open Access Journals (Sweden)

    Raluca-Marilena Mihalcioiu

    2011-05-01

    Full Text Available Public Service Motivation concept was developed in North America and focuses on specific motivations of public servants, such as employee satisfaction, organizational commitment, reward preferences, organizational and individual performance. Other types of motivation, as financial consideration, are relevant but have less important influences with regard to this kind of work outcomes. This strengthen the assertion for a diversified motivational strategy, which affect various types of motivation, while not losing sight of the public value that one organization shows and therefore valuing public service motivation as a specific contribution to work outcomes. The concept has been increasingly applied in European public administration. This paper presents Status Quo of international Public Service Motivation research and locates in them empirical evidences from contries that are already working with this concept, like Austria. It also analyses implications for central questions of public management. The main focus of this article is general appropriateness and possible applications for Romanian public management research.

  4. Government Public Service Advertising Design

    Directory of Open Access Journals (Sweden)

    Agus Ganjar Runtiko

    2013-07-01

    Full Text Available Public service advertising is one of the government strategies to promote the development program. At the national level, the government prefers television as a medium for advertising. As for the local level, the government usually tend to choose lower-cost ads. In Banyumas, many public service announcements using outdoor media such as billboards, banners, or posters. Characteristics of outdoor media that promotes design in attracting the attention of an audience became a challenge for designers. On the other hand, the messages also require the space in public service announcements. This study wants to know about how the execution of the design of outdoor advertising services in the community in efforts to combine the design with a message to be delivered. The study, sought to examine aspects of the design using the composition interpretation methods and verbal composition of outdoor advertising with discourse analysis methods.This research concludes that the government public service announcements desain still needs to be improved according to the rules of visual communication design.

  5. Dynamic public service mediation

    NARCIS (Netherlands)

    Hofman, W.; Staalduinen, M. van

    2010-01-01

    This paper presents an approach to dynamic public service mediation. It is based on a conceptual model and the use of search and ranking algorithms. The conceptual model is based on Abstract State Machine theory. Requirements for dynamic service mediation were derived from a real-world case. The con

  6. Medical Virtual Public Services

    Directory of Open Access Journals (Sweden)

    Iulia SURUGIU

    2008-01-01

    Full Text Available The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and which support medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures, clinics and hospitals’ services. Requirements and specific rules of these medical services are considered, and personalization of user preferences will to be supported. The architecture is based on adaptable process management technologies, allowing for virtual services which are dynamically combined from existing national medical services. In this way, a comprehensive workflow process is set up, allowing for service-level agreements, an audit trail and explanation of the process to the end user. The process engine operates on top of a virtual repository, providing a high-level semantic view of information retrieved from heterogeneous information sources, such as national sources of medical services. The system relies on a security framework to ensure all high-level security requirements are met. System’s architecture is business oriented: it focuses on Service Oriented Architecture - SOA concepts, asynchronously combining Web services, Business Process Management – BPM rules and BPEL standards.

  7. Delivering cervical cancer prevention services in low-resource settings.

    Science.gov (United States)

    Bradley, J; Barone, M; Mahé, C; Lewis, R; Luciani, S

    2005-05-01

    The goals of any cervical cancer prevention program should be threefold: to achieve high coverage of the population at risk, to screen women with an accurate test as part of high-quality services, and to ensure that women with positive test results are properly managed. This article focuses on the experiences of the Alliance for Cervical Cancer Prevention (ACCP) in delivery of screening and treatment services as part of cervical cancer prevention projects in Africa, Latin America, and Asia. Research and experience show that cervical cancer can be prevented when strategies and services are well planned and well managed and when attention is paid to program monitoring and evaluation. Coordination of program components, reduction of the number of visits, improvement of service quality, and flexibility in how services are delivered are all essential features of an effective service.

  8. Delivering Collaborative Web Labs as a Service for Engineering Education

    OpenAIRE

    Bochicchio, Mario A.; Antonella Longo

    2012-01-01

    As Internet speed grows up and academic networks reach more users, engineering schools take interest in online laboratories as a mean to increase the spectrum of offered services and to reduce costs by sharing expensive lab equipments. In this perspective, online labs must comply both with the scientific and pedagogic requirements coming from the lab users (students, researchers, …) and with the requirements coming from the administrative and technical staff in charge to manage and deliver th...

  9. A service model for delivering care closer to home.

    Science.gov (United States)

    Dodd, Joanna; Taylor, Charlotte Elizabeth; Bunyan, Paul; White, Philippa Mary; Thomas, Siân Myra; Upton, Dominic

    2011-04-01

    Upton Surgery (Worcestershire) has developed a flexible and responsive service model that facilitates multi-agency support for adult patients with complex care needs experiencing an acute health crisis. The purpose of this service is to provide appropriate interventions that avoid unnecessary hospital admissions or, alternatively, provide support to facilitate early discharge from secondary care. Key aspects of this service are the collaborative and proactive identification of patients at risk, rapid creation and deployment of a reactive multi-agency team and follow-up of patients with an appropriate long-term care plan. A small team of dedicated staff (the Complex Care Team) are pivotal to coordinating and delivering this service. Key skills are sophisticated leadership and project management skills, and these have been used sensitively to challenge some traditional roles and boundaries in the interests of providing effective, holistic care for the patient.This is a practical example of early implementation of the principles underlying the Department of Health's (DH) recent Best Practice Guidance, 'Delivering Care Closer to Home' (DH, July 2008) and may provide useful learning points for other general practice surgeries considering implementing similar models. This integrated case management approach has had enthusiastic endorsement from patients and carers. In addition to the enhanced quality of care and experience for the patient, this approach has delivered value for money. Secondary care costs have been reduced by preventing admissions and also by reducing excess bed-days. The savings achieved have justified the ongoing commitment to the service and the staff employed in the Complex Care Team. The success of this service model has been endorsed recently by the 'Customer Care' award by 'Management in Practice'. The Surgery was also awarded the 'Practice of the Year' award for this and a number of other customer-focussed projects.

  10. Engineering a plant community to deliver multiple ecosystem services.

    Science.gov (United States)

    Storkey, Jonathan; Döring, Thomas; Baddeley, John; Collins, Rosemary; Roderick, Stephen; Jones, Hannah; Watson, Christine

    2015-06-01

    The sustainable delivery of multiple ecosystem services requires the management of functionally diverse biological communities. In an agricultural context, an emphasis on food production has often led to a loss of biodiversity to the detriment of other ecosystem services such as the maintenance of soil health and pest regulation. In scenarios where multiple species can be grown together, it may be possible to better balance environmental and agronomic services through the targeted selection of companion species. We used the case study of legume-based cover crops to engineer a plant community that delivered the optimal balance of six ecosystem services: early productivity, regrowth following mowing, weed suppression, support of invertebrates, soil fertility building (measured as yield of following crop), and conservation of nutrients in the soil. An experimental species pool of 12 cultivated legume species was screened for a range of functional traits and ecosystem services at five sites across a geographical gradient in the United Kingdom. All possible species combinations were then analyzed, using a process-based model of plant competition, to identify the community that delivered the best balance of services at each site. In our system, low to intermediate levels of species richness (one to four species) that exploited functional contrasts in growth habit and phenology were identified as being optimal. The optimal solution was determined largely by the number of species and functional diversity represented by the starting species pool, emphasizing the importance of the initial selection of species for the screening experiments. The approach of using relationships between functional traits and ecosystem services to design multifunctional biological communities has the potential to inform the design of agricultural systems that better balance agronomic and environmental services and meet the current objective of European agricultural policy to maintain viable food

  11. 20 CFR 669.330 - How are services delivered to the customer?

    Science.gov (United States)

    2010-04-01

    ... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false How are services delivered to the customer... Farmworker Jobs Program Customers and Available Program Services § 669.330 How are services delivered to the customer? To ensure that all services are focused on the customer's needs, services are provided through a...

  12. Depository Libraries and Public Services.

    Science.gov (United States)

    Kessler, Ridley

    1998-01-01

    Discusses the Wright State University (Ohio) Library policy directive on customer service, and suggests this document as a model to follow in setting up service standards or guidelines for depository-library services. Draft-depository library public-service guidelines for government information in electronic format are appended. (JAK)

  13. BUSINESS PROCESS RE-ENGINEERING: THE TECHNIQUE TO IMPROVE DELIVERING SPEED OF SERVICE INDUSTRY IN TANZANIA

    OpenAIRE

    Joseph Joseph Sungau; Philibert C. Ndunguru; Joseph Kimeme

    2013-01-01

    Problem statement: Delivering speed is very critical in today’s business environment. In most cases, service organizations and customers are sensitive to time spent at delivering or receiving a service. Therefore, service organizations must change in order to meet this challenge. Overtime, service organizations have worked hard to identify techniques that enhance service delivering speed for improved performance. Business process re-engineering is one of such techniques that improves busines...

  14. Public Foundations of Service Design

    DEFF Research Database (Denmark)

    Junginger, Sabine

    2012-01-01

    , where services do not affect a select target market but thousands, if not millions of people. This chapter looks into the role and challenges of the Australian Service Delivery Reform in re-envisioning the ways in which the Australian government goes about developing products and services for Australian......This chapter looks into the developments of service design in the public sector. It shows how Service Design emerged and continues to evolve in Australia, where the practices involving the design of services are deeply rooted in human-centred design principles and where these practices have begun...... to influence many areas of government, ranging from public management to social policies. For researchers of Service Design, the Australian efforts present an opportunity to situate the design of services theoretically and practically in an area, where the development of services is not an option but a mandate...

  15. Public Values and Public Service Motivation

    DEFF Research Database (Denmark)

    Andersen, Lotte Bøgh; Beck Jørgensen, Torben; Kjeldsen, Anne Mette

    2013-01-01

    The literatures on public values (PV) and public service motivation (PSM) both address whether public service delivery is driven by something more than self-interest. They have developed separately, although they can benefit from insights developed by the other, and this article discusses...... conceptual and empirical relationships between them. Based on a survey of 501 public managers, we find that PSM and PV are associated empirically, but not in a manner allowing total integration. The conceptual discussion reveals how the two concepts cannot be totally separated, as values can be motivating...... and motivation is often oriented toward something desirable (e.g., values). This suggests that neither total separation nor integration is a fruitful strategy. Given that the concepts are related, the literatures may benefit from more awareness of the conceptual overlaps and differences....

  16. Out of pocket expenditure to deliver at public health facilities in India: a cross sectional analysis.

    Science.gov (United States)

    Issac, Anns; Chatterjee, Susmita; Srivastava, Aradhana; Bhattacharyya, Sanghita

    2016-08-24

    To expand access to safe deliveries, some developing countries have initiated demand-side financing schemes promoting institutional delivery. In the context of conditional cash incentive scheme and free maternity care in public health facilities in India, studies have highlighted high out of pocket expenditure (OOPE) of Indian families for delivery and maternity care. In this context the study assesses the components of OOPE that women incurred while accessing maternity care in public health facilities in Uttar Pradesh, India. It also assesses the determinants of OOPE and the level of maternal satisfaction while accessing care from these facilities. It is a cross-sectional analysis of 558 recently delivered women who have delivered at four public health facilities in Uttar Pradesh, India. All OOPE related information was collected through interviews using structured pre-tested questionnaires. Frequencies, Mann-Whitney test and categorical regression were used for data reduction. The analysis showed that the median OOPE was INR 700 (US$ 11.48) which varied between INR 680 (US$ 11.15) for normal delivery and INR 970 (US$ 15.9) for complicated cases. Tips for getting services (consisting of gifts and tips for services) with a median value of INR 320 (US$ 5.25) contributed to the major share in OOPE. Women from households with income more than INR 4000 (US$ 65.57) per month, general castes, primi-gravida, complicated delivery and those not accompanied by community health workers incurred higher OOPE. The significant predictors for high OOPE were caste (General Vs. OBC, SC/ST), type of delivery (Complicated Vs. Normal), and presence of ASHA (No Vs. Yes). OOPE while accessing care for delivery was one among the least satisfactory items and 76 % women expressed their dissatisfaction. Even though services at the public health facilities in India are supposed to be provided free of cost, it is actually not free, and the women in this study paid almost half of their mandated

  17. Models of Public Service Provision

    DEFF Research Database (Denmark)

    Andersen, Lotte Bøgh; Kristensen, Nicolai; Pedersen, Lene Holm

    2013-01-01

    This article extends the framework of Le Grand (2003, 2010) to encompass responsiveness, and the main argument is that the combination of employee motivation, user capacity, and models of public service provision potentially has serious implications for responsiveness across service areas. Although...... research on employee motivation thrives, especially in the public service motivation (PSM) literature, few studies have investigated user capacity empirically, and we know little about the combination of PSM, user capacity and models of service provision. Analyzing four central service areas (day care......, schools, hospitals, and universities), we find variations in both user capacity and PSM. Taking this variation as a point of departure we discuss what implications different combinations of employee motivation, user capacity, and models of public service provision may have for responsiveness....

  18. Public Foundations of Service Design

    DEFF Research Database (Denmark)

    Junginger, Sabine

    2012-01-01

    This chapter looks into the developments of service design in the public sector. It shows how Service Design emerged and continues to evolve in Australia, where the practices involving the design of services are deeply rooted in human-centred design principles and where these practices have begun...... citizens and residents. It points to the need for Service Design to position itself in the public contexts of policy-making and policy implementation and to understand its role in contributing to social justice, social inclusion and social coherence....

  19. Service, Public Work, and Respectful Public Citizens

    Science.gov (United States)

    Youniss, James

    2011-01-01

    Encouragement of service as public work is one strategy higher education can use in fulfilling its civic mission to socialize society's future leaders. The diversity of American higher education includes large land grant state universities, small liberal arts colleges, religiously sponsored institutions, and local community colleges. This array…

  20. The service of public services performance measurement

    DEFF Research Database (Denmark)

    Lystbæk, Christian Tang

    2014-01-01

    Nowadays, states spend more attention, time and money on performance measurement and evaluation in the public sector than ever before (OECD, 1996; Power, 1997; van Thiel et al., 2002). Result-based management is the talk of the day at all levels of the public sector; at local, regional, national...... explosion” and “the audit society” to describe this development.  Some criticize this development. Thus, a number of critiques which suggest that public service performance measurement may in fact have no significant impact or even lead to negative effects on performance. Powers (1997, 2003) have argued...... middle- and upper-level officials, create massive paperwork, and produce major unintended effects.” Critics also argue that performance measures stifles innovation by rewarding conformity rather than risk-taking (fx. van Thiel et al., 2002). Thus, the scholarly discourse on public services performance...

  1. The service of public services performance measurement

    DEFF Research Database (Denmark)

    Lystbæk, Christian Tang

    2014-01-01

    that performance measurement serves as “rituals of verification” which promotes the interests of political masters and their mistresses rather than public service. Another area of concern is the cost of performance measurement. Hood & Peters (2004:278) note that performance measurement is likely to “distract...... the actual impact, the costs and unintended consequences associated with performance measurement. This paper identifies the main rationales and rationalities in the scholarly discourse on public services performance measurement. It concludes with some suggestions on how to deal with the many rationales......Nowadays, states spend more attention, time and money on performance measurement and evaluation in the public sector than ever before (OECD, 1996; Power, 1997; van Thiel et al., 2002). Result-based management is the talk of the day at all levels of the public sector; at local, regional, national...

  2. Preparing pharmacists to deliver a targeted service in hypertension management: evaluation of an interprofessional training program

    National Research Council Canada - National Science Library

    Bajorek, Beata V; Lemay, Kate S; Magin, Parker J; Roberts, Christopher; Krass, Ines; Armour, Carol L

    2015-01-01

    ...) control in hypertension. In this study, a training program was designed to enable community pharmacists to deliver a service in hypertension management targeting therapeutic adjustments and medication adherence...

  3. Le Contrat de service public.

    OpenAIRE

    2009-01-01

    La Banque de France est concernée par le développement et la compétitivité des territoires, par l’amélioration de l’accès et de la qualité des services offerts aux publics, thèmes au coeur du Contrat de service public conclu, depuis 2003, avec l’État.

  4. Public Goods and State Services

    Directory of Open Access Journals (Sweden)

    Ignatova T.V.

    2015-09-01

    Full Text Available The article argues that state services are classified into two groups depending on the level of market mechanism use: public services and private services. These services have different characteristics: individual choice of consumption, type and quality of goods, financing, institutional regulation, decision-making subject, external effects, opportunity of effects control. The mechanism of public state services regulation is based on the influence on formal institutes, while the mechanism of private state services regulation is based on informal institutes. Joint mechanism of both types of state services provision includes the procedures of standartization and regulatory activity implying the provision of services by “one stop” principle and minimization of consumer - agent contacts. The optimization of services rendering process and their quality improvement are ensured by administrative regulations which establish strict standards of public service provided by the bodies of executive power and subordinate organizations The means of institutional regulation allow inclusion of market elements but on the condition of state control that ensures stimulation of public institutes. During the process of market institutes initialization in the sphere of state services rendering to government bodies, it is necessary to consider their dependence on marginal profits of one or another institute. In the long-term prospect those institutes got a foothold in the market that strengthen and encompass marginal effect for all individuals under the growth of individuals who observe the rules and restrictions. The activities organized by these institutes deserve positive response on behalf of the majority of individuals and, therefore there is no need in enforcement and violence in order to keep rules and restrictions. In the sphere of state and municipal services we can find the example of services provided in the scope of free contraction, in particular the

  5. Inefficiencies in public environmental services

    NARCIS (Netherlands)

    de Jong, R.; Nentjes, A.; Wiersma, D.

    The paper discusses efficiency issues in the public provision of environmental services, in particular waste water treatment. It is shown that in the face of increasing, respectively decreasing returns to scale the zero profit constraint of a cost minimizing public firm induces underinvestment,

  6. Inefficiencies in public environmental services

    NARCIS (Netherlands)

    de Jong, R.; Nentjes, A.; Wiersma, D.

    2000-01-01

    The paper discusses efficiency issues in the public provision of environmental services, in particular waste water treatment. It is shown that in the face of increasing, respectively decreasing returns to scale the zero profit constraint of a cost minimizing public firm induces underinvestment, resp

  7. Contracting for Public Services

    DEFF Research Database (Denmark)

    Greve, Carsten

    strategic purchasing understanding markets communicating the contracting decision designing and drafting the contract the role of the consumer the regulation of service provision Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new......Insightful and comprehensive and covering new subjects like globalization and IT, this text, international in its approach, provides a thorough introduction to the key phases of the contracting process and the skills required by managers in its implementation. These include: policy for contracting...

  8. The Spirit of Public Service

    DEFF Research Database (Denmark)

    Hassall Thomsen, Line Hassall; Willig, Ida

    on cultural production and news work. Through fieldwork and interviews with Danish and British reporters/editors from DR 1, TV 2, BBC 1 and ITV we identify three components of a strong public service spirit present in the journalist’s understanding of the self: mass audience orientation, democratic......Research on public service broadcasting tends to highlight norms and values at the strategic level. This paper explores ‘public service’ as an institutional logic guiding the everyday practice of journalists. The theoretical framework draws on Pierre Bourdieus’ field theory and recent works...... responsibility and unbiased reporting. These three components can be found in both British and Danish newsrooms suggesting a trans-national, institutional spirit of public service. At the same time, the three components are interpreted differently from newsroom to newsroom suggesting different practices...

  9. When public service drama travels

    DEFF Research Database (Denmark)

    Jensen, Pia Majbritt; Nielsen, Jakob Isak; Waade, Anne Marit

    2016-01-01

    This article provides a detailed analysis of how the Danish public service broadcaster DR employs external funding for its drama productions. This investigation is carried out in order to discuss the schisms involved when a public service broadcaster – whose traditional obligations arguably pertain...... the last 15 years, our empirical data also show significant new patterns in production culture and international market orientation within DR. Interestingly, however, our study demonstrates the distinctive contribution that precisely DR’s public service remit has made to the quality of its drama...... assessed on the basis of existing theory and expert interviews conducted with significant industry professionals at DR’s Drama Division, DR Sales, German public broadcaster ZDF’s commercial sales arm ZDF Enterprises, and independent Danish production companies Nimbus Film and Miso Film. Specific cases...

  10. Public Service Broadcasters and User Profiles

    DEFF Research Database (Denmark)

    Sørensen, Jannick Kirk

    2007-01-01

    Public Service Broadcasters in northern Europe have – in different paces and with different activities – since long been delivering media content to listeners and viewers not only by broadcast but also ‘on demand’. With this pull-based distribution, and with PSBs fighting for marked shares...... on commercial conditions, it is tempting to ask if PSBs should, like their commercial competitors, strive for a more personalised media delivery enabled by user profiles. Information on users’ preferences and interests could be collected by the PSB either indirectly or directly when a program is retrieved on...... as ‘recommender services’, and embedded in the overarching concept of ‘Customer Relation Management’ (CRM). On the other hand it is often stressed that it is the duty of PSB to serve the whole society, not only a few ‘star customers’ – as expressed in PSB remits and in so called ‘public service contracts...

  11. Diffusing public sector services through high definition video

    OpenAIRE

    Molnar, Andreea; Weerakkody, Vishanth; El-Haddadeh, Ramzi

    2013-01-01

    The adoption of public services that have been delivered electronically are not necessarily uniformly accepted. This paper argues that the diffusion of high definition video communication as a complimentary mechanism for service delivery could not only alleviate this existing gap in adoption and diffusion of government services but also significantly improve services and save cost for governments. This paper introduces a holistic perspective on how video technology could be integrated in exis...

  12. The service of public services performance management

    DEFF Research Database (Denmark)

    Lystbæk, Christian Tang

    . Performance measures are rational tools, part of the rational panoply of effective management and organizational functioning. Their recommendation lies in their rationality. The literature suggests three main theoretical perspectives on the purpose of performance measurement of public services. One...... as compensating for the absence of effective competition in supply markets. Thus, according to this view, because dissatisfied service users are unable to go elsewhere and taxpayers cannot act like shareholders to keep in efficient providers in check, the role of performance measurement is to manage supply...... the existence of significant concern about the actual impact, the costs and unintended consequences associated with performance measurement.  Performance measurement and management have been part of the political agenda within the public sphere since their adoption in the post-Second World War period...

  13. When public service drama travels

    DEFF Research Database (Denmark)

    Jensen, Pia Majbritt; Waade, Anne Marit

    This paper will investigate how and to what extent the Danish public service broadcaster DR employs external funding for its drama productions. This investigation is carried out in order to discuss the schisms involved when a public service broadcaster – whose traditional obligations arguably...... such as canned programme export revenues, co-productions, pre-sale and format sale. We therefore believe it is relevant to explore how and to what extent DR makes use of external funding for its drama productions in order to discuss potential advantages and disadvantages in doing so for a public service...... pertain to the national sphere – becomes a player in the international market for television content and, as a consequence, partly reliant on international funding through either co-productions, canned programming export revenues, pre-sale or format sale. DR’s drama productions such as The Killing...

  14. PUBLIC FINANCING OF HEALTHCARE SERVICES

    Directory of Open Access Journals (Sweden)

    Agnieszka Bem

    2013-10-01

    Full Text Available Healthcare in Poland is mainly financed by public sector entities, among them the National Health Fund (NFZ, state budget and local government budgets. The task of the National Health Fund, as the main payer in the system, is chiefly currently financing the services. The state budget plays a complementary role in the system, and finances selected groups of services, health insurance premiums and investments in healthcare infrastructure. The basic role of the local governments is to ensure access to the services, mostly by performing ownership functions towards healthcare institutions.

  15. Delivering research data management services fundamentals of good practice

    CERN Document Server

    Jones, Sarah; Whyte, Angus

    2014-01-01

    The research landscape is changing, with key global research funders now requiring institutions to demonstrate how they will preserve and share research data. However, the practice of structured research data management is very new, and the construction of services remains experimental and in need of models and standards of approach. This groundbreaking guide will lead researchers, institutions and policy makers through the processes needed to set up and run effective institutional research data management services. This book will provide a step-by-step explanation of the components for an institutional service - effectively a 'how to guide'. Case studies from the newly emerging service infrastructures in the UK, USA and Australia will draw out the lessons learnt from working (or near to delivery) exemplars. Different approaches are highlighted and compared, for example, a case study of a researcher-focused strategy from Australia contrasted with a national, top-down approach. A chapter on the redeveloped UK ...

  16. No Previous Public Services Required

    Science.gov (United States)

    Taylor, Kelley R.

    2009-01-01

    In 2007, the Supreme Court heard a case that involved the question of whether a school district could be required to reimburse parents who unilaterally placed their child in private school when the child had not previously received special education and related services in a public institution ("Board of Education v. Tom F."). The…

  17. Algorithms and Public Service Media

    DEFF Research Database (Denmark)

    Sørensen, Jannick Kirk; Hutchinson, Jonathon

    2017-01-01

    When Public Service Media (PSM) organisations introduce algorithmic recommender systems to suggest media content to users, fundamental values of PSM are challenged. Beyond being confronted with ubiquitous computer ethics problems of causality and transparency, also the identity of PSM as curator...

  18. Delivering Interactive Multimedia Services in Dynamic Pervasive Computing Environments

    NARCIS (Netherlands)

    Hesselman, C.; Cesar Garcia, P.S.; Vaishnavi, I.; Boussard, M.; Kernchen, R.; Meissner, S.; Spedalieri, A.; Sinfreu, A.; Raeck, C.

    2008-01-01

    This paper introduces a distributed system for next generation multimedia support in dynamically changing pervasive computing environments. The overall goal is to enhance the experience of mobile users by intelligently adapting the way a service is presented, in particular by adapting the way the us

  19. Electronic Mediated Administration and Public Service Delivery in Nigeria

    Directory of Open Access Journals (Sweden)

    Samuel Oni

    2015-12-01

    Full Text Available The public service of any country is a major pillar in determining the development and stability of such country. This is because the public service is the engine for the processing of the vastly acquired and expanded government responsibilities of executing public policies and projects and rendering essential services to the people. In Nigeria, various governmental regimes have attempted repositioning the public sector for effective and efficient service delivery through various reforms. In spite of all these efforts, the Nigeria Public Service remains inefficient and incapable of delivering its responsibility. This paper adopts descriptive and analytical approach with data collected from secondary sources. By interrogating the exponential growth, usage and acceptance of Information Communication Technology (ICT in Nigeria, it argues for a paradigm shift from the traditional approach to electronic administration to enhance the delivery of public goods and services which are considered necessary for the sustainable development of the country. ICT enabled administration has the potentials of revolutionizing the quality of services delivered to the citizens by ushering in transparency, accountability and efficiency which are the bane of the Nigeria’s public sector.

  20. How natural capital delivers ecosystem services: A typology derived from a systematic review

    CSIR Research Space (South Africa)

    Smith, AC

    2017-08-01

    Full Text Available There is no unified evidence base to help decision-makers understand how the multiple components of natural capital interact to deliver ecosystem services. We systematically reviewed 780 papers, recording how natural capital attributes (29 biotic...

  1. Public Service Motivation and Paternalism

    DEFF Research Database (Denmark)

    Holm Pedersen, Lene; Qvistgaard, Lars

    holds a potential to improve public service provision (Belle, 2013, Andersen et al., 2014), it also has dark sides (Van Loon et al., 2015, forthcoming). The aim of this paper is to analyze and discuss how one type of public service motivated individuals (paternalistic knights) and constitute a problem...... of democratic accountability. The setting of this discussion is unusual for the PSM literature, and takes PSM into the analysis and discussion of motivation and paternalism in trade unions. This setting is relevant and interesting as the election of representatives is based on elections, and hence trade unions...... are democratic organizations, but they are also organizations which frequently are critiqued for paternalism. More specifically the research question is how the motivation of the elected representatives is associated to their paternalistic orientation in negotiations on performance pay? The central independent...

  2. TRENDS IN DELIVERING EDUCATIONAL SERVICES WITHIN THE KNOWLEDGE-BASED SOCIETY

    Directory of Open Access Journals (Sweden)

    ZAMFIR Andreea

    2010-12-01

    Full Text Available Education and implicitly educational services become extremely important in the context of the knowledge-based society. Therefore, this study investigates the trends in delivering services identified through research of literature, as well as based on personal experience in providing educational services. It has been concluded that information and communication technology creates a vast opportunity to improve the way of delivering educational services within the knowledge-based society, to develop (educate peoples awareness of the need for knowledge, as well as their skills for the knowledge-based society.

  3. The Motivational Bases of Public Service.

    Science.gov (United States)

    Perry, James L.; Wise, Lois Recascino

    1990-01-01

    Suggests that, although a crisis in government service is widely recognized, understanding the motives of public servants and the way to stimulate public service motivation are at a preliminary stage. (Author)

  4. Operator models for delivering municipal solid waste management services in developing countries. Part A: The evidence base.

    Science.gov (United States)

    Wilson, David C; Kanjogera, Jennifer Bangirana; Soós, Reka; Briciu, Cosmin; Smith, Stephen R; Whiteman, Andrew D; Spies, Sandra; Oelz, Barbara

    2017-08-01

    This article presents the evidence base for 'operator models' - that is, how to deliver a sustainable service through the interaction of the 'client', 'revenue collector' and 'operator' functions - for municipal solid waste management in emerging and developing countries. The companion article addresses a selection of locally appropriate operator models. The evidence shows that no 'standard' operator model is effective in all developing countries and circumstances. Each city uses a mix of different operator models; 134 cases showed on average 2.5 models per city, each applying to different elements of municipal solid waste management - that is, street sweeping, primary collection, secondary collection, transfer, recycling, resource recovery and disposal or a combination. Operator models were analysed in detail for 28 case studies; the article summarises evidence across all elements and in more detail for waste collection. Operators fall into three main groups: The public sector, formal private sector, and micro-service providers including micro-, community-based and informal enterprises. Micro-service providers emerge as a common group; they are effective in expanding primary collection service coverage into poor- or peri-urban neighbourhoods and in delivering recycling. Both public and private sector operators can deliver effective services in the appropriate situation; what matters more is a strong client organisation responsible for municipal solid waste management within the municipality, with stable political and financial backing and capacity to manage service delivery. Revenue collection is also integral to operator models: Generally the municipality pays the operator from direct charges and/or indirect taxes, rather than the operator collecting fees directly from the service user.

  5. Non-Dam Alternatives for Delivering Water Services at Least Cost and Risk

    Directory of Open Access Journals (Sweden)

    Michael P. Totten

    2010-06-01

    We present evidence that a value-adding and risk-minimising water planning process can be achieved by shifting from the conventional focus on supply expansion to one that concentrates on efficiently delivering services at and near the point of use. The State of California has two decades of experience with this approach, demonstrating that market-based policy and regulatory innovations can unleash efficiency gains resulting in more utility water services and energy services delivered with less supply expansion at lower costs, while minimising climate-change risk, pollution and the social cost that accompany large infrastructural projects. Efficiency in delivered water services could be accomplished with investments in the range of US$10-25 billion annually, while obviating the need for spending hundreds of billions of dollars on more expensive hydropower and related infrastructural expansion projects. The shift to a regulatory system that encompasses cost-effective end-use efficiency improvements in delivering water and energy services could eliminate the need for an estimated half of all proposed dams globally, thus allowing for the maintenance of other ecosystem service benefits and offer the best hopes of meeting basic human needs for water at a more achievable level of investment.

  6. It Takes a Village to Deliver and Test Child and Family-Focused Services.

    Science.gov (United States)

    McKay, Mary M; Gopalan, Geetha; Franco, Lydia M; Kalogerogiannis, Kosta; Umpierre, Mari; Olshtain-Mann, Orly; Bannon, William; Elwyn, Laura; Goldstein, Leah

    2010-01-01

    OBJECTIVES: The purpose of this article is to highlight the benefits of collaboration in child focused mental health services research. METHOD: Three unique research projects are described. These projects address the mental health needs of vulnerable, urban, minority children and their families. In each one, service delivery was codesigned, interventions were co-delivered and a team of stakeholders collaboratively tested the impact of each one. RESULTS: The results indicate that the three interventions designed, delivered, and tested are associated with reductions in youth mental health symptoms. CONCLUSION: These interventions are feasible alternatives to traditional individualized outpatient treatment.

  7. Strategic management of Public Hospitals' medical services.

    Science.gov (United States)

    Hao, Aimin; Yi, Tao; Li, Xia; Wei, Lei; Huang, Pei; Xu, Xinzhou; Yi, Lihua

    2016-01-01

    Purpose: The quality of medical services provided by competing public hospitals is the primary consideration of the public in determining the selection of a specific hospital for treatment. The main objective of strategic planning is to improve the quality of public hospital medical services. This paper provides an introduction to the history, significance, principles and practices of public hospital medical service strategy, as well as advancing the opinion that public hospital service strategy must not merely aim to produce but actually result in the highest possible level of quality, convenience, efficiency and patient satisfaction.

  8. Prospects of concentrating solar power to deliver key energy services in a developing country

    Directory of Open Access Journals (Sweden)

    Charikleia Karakosta, Charalampos Pappas, John Psarras

    2011-09-01

    Full Text Available One of today's greatest challenges is the response to the worldwide continuously increasing energy demand. The need for supply of electricity is getting greater year by year. In addition, climate change problems and the limited fossil resources require new sustainable electricity generation options, which utilize Renewable Energy Sources (RES and are economical in the meantime. Concentrating Solar Power (CSP generation is a proven renewable energy technology that has the potential to become cost-effective in the future. This analysis explores for Chile the potential of CSP to deliver key energy services for the country. The specific technology has a significant technical potential within Chile, but ‘somehow’ do not receive sufficient attention from relevant stakeholders, because of gaps either in stakeholders awareness of the technology or in domestic research and development and/or public/private investment. The aim of this paper is to establish a well-informed discussion on the feasibility and potential of the specific sustainable energy technology, namely the CSP technology, within a given country context and particularly Chile. It provides an overview of the fundamental (macro-economic forces within an economy and identifies some of the blockages and barriers that can be expected when introducing a new technology.

  9. Review : Public service motivation—practical problems, scientific evidence and the role of a research community

    OpenAIRE

    Vandenabeele, Wouter|info:eu-repo/dai/nl/323038816; Skelcher, Chris

    2015-01-01

    This review article introduces Public Money & Management's theme papers and articles on public service motivation (PSM). PSM has proven to be a promising road in creating public performance and public value and this theme brings it to an even wider audience, ensuring that policy-makers and those responsible for delivering public services worldwide are aware of the value of PSM research. The article also presents new findings about how best to further PSM research.

  10. Increasing Customer Service Behaviors Using Manager-Delivered Task Clarification and Social Praise

    Science.gov (United States)

    Rice, Anna; Austin, John; Gravina, Nicole

    2009-01-01

    This project assessed an intervention to improve employee customer service behaviors (correct greetings and closing behaviors). A combination of task clarification and manager-delivered social praise resulted in increased correct greeting from 11.5% to 66% and correct closing from 8% to 70%. The effect was maintained at a 48-week follow-up for…

  11. Increasing Customer Service Behaviors Using Manager-Delivered Task Clarification and Social Praise

    Science.gov (United States)

    Rice, Anna; Austin, John; Gravina, Nicole

    2009-01-01

    This project assessed an intervention to improve employee customer service behaviors (correct greetings and closing behaviors). A combination of task clarification and manager-delivered social praise resulted in increased correct greeting from 11.5% to 66% and correct closing from 8% to 70%. The effect was maintained at a 48-week follow-up for…

  12. Preparedness of South African deep rural SMMEs to deliver e-government services to local communities

    CSIR Research Space (South Africa)

    Dlodlo, N

    2009-10-01

    Full Text Available This paper reports on a research to assess the readiness of Small, Medium and Micro Enterprises (SMMEs) to deliver e-government services to deep rural communities through information dissemination by the SMMEs. This research was conducted as a case...

  13. Teacher Preparation to Deliver Inclusive Services to Students with Disabilities: TQ Connection Issue Paper

    Science.gov (United States)

    Holdheide, Lynn R.; Reschly, Daniel J.

    2008-01-01

    Teacher preparation to deliver inclusive services to students with disabilities is increasingly important because of changes in law and policy emphasizing student access to, and achievement in, the general education curriculum. Inclusion of students with disabilities in general education environments has a long history in special education law;…

  14. Key Questions in Career Counseling. Techniques To Deliver Effective Career Counseling Services.

    Science.gov (United States)

    Guerriero, Janice M.; Allen, Robert Glenn

    This book, which was written for people responsible for career advising, employee development, performance improvement, organizational planning, and outplacement, explains techniques to deliver effective career counseling services. The book begins with an introductory examination of the factors driving the need for effective career counseling…

  15. Key Questions in Career Counseling. Techniques To Deliver Effective Career Counseling Services.

    Science.gov (United States)

    Guerriero, Janice M.; Allen, Robert Glenn

    This book, which was written for people responsible for career advising, employee development, performance improvement, organizational planning, and outplacement, explains techniques to deliver effective career counseling services. The book begins with an introductory examination of the factors driving the need for effective career counseling…

  16. Water Service Areas - Public Water Supplier's (PWS) Service Areas

    Data.gov (United States)

    NSGIC Education | GIS Inventory — Boundaries of current public water supplier's (PWS) service areas. This data set contains the present service area boundary of the water system and does not contain...

  17. Water Service Areas - Public Water Supplier's (PWS) Service Areas

    Data.gov (United States)

    NSGIC GIS Inventory (aka Ramona) — Boundaries of current public water supplier's (PWS) service areas. This data set contains the present service area boundary of the water system and does not contain...

  18. Delivering high-quality family planning services in crisis-affected settings I: program implementation.

    Science.gov (United States)

    Curry, Dora Ward; Rattan, Jesse; Nzau, Jean Jose; Giri, Kamlesh

    2015-02-04

    In 2012, about 43 million women of reproductive age experienced the effects of conflict. Provision of basic sexual and reproductive health services, including family planning, is a recognized right and need of refugees and internally displaced people, but funding and services for family planning have been inadequate. This article describes lessons learned during the first 2.5 years of implementing the ongoing Supporting Access to Family Planning and Post-Abortion Care in Emergencies (SAFPAC) initiative, led by CARE, which supports government health systems to deliver family planning services in 5 crisis-affected settings (Chad, Democratic Republic of the Congo, Djibouti, Mali, and Pakistan). SAFPAC's strategy focuses on 4 broad interventions drawn from public health best practices in more stable settings: competency-based training for providers, improved supply chain management, regular supervision, and community mobilization to influence attitudes and norms related to family planning. Between July 2011 and December 2013, the initiative reached 52,616 new users of modern contraceptive methods across the 5 countries (catchment population of 698,053 women of reproductive age), 61% of whom chose long-acting methods of implants or intrauterine devices. Prudent use of data to inform decision making has been an underpinning to the project's approach. A key approach to ensuring sustained ability to train and supervise new providers has been to build capacity in clinical skills training and supervision by establishing in-country training centers. In addition, monthly supervision using simple checklists has improved program and service quality, particularly with infection prevention procedures and stock management. We have generally instituted a "pull" system to manage commodities and other supplies, whereby health facilities place resupply orders as needed based on actual consumption patterns and stock-alert thresholds. Finally, reaching the community with mobilization

  19. New challenges for public services social dialogue

    DEFF Research Database (Denmark)

    Hansen, Nana Wesley; Mailand, Mikkel

    2015-01-01

    This is the national report on Denmark to the country comparative project New Challenges for Public Services: Integrating Service User and Workforce In-volvement to Support Responsive Public Services in Tough Times. The project examines service user involvement and how it is related to tradi......-tional forms of social dialogue in five European countries. Furthermore, the project examines how employers and trade unions are responding to recent de-velopments in the countries....

  20. METHODOLOGY OF PUBLIC TRANSPORT SERVICE QUALITY

    Directory of Open Access Journals (Sweden)

    Olga Saginova

    2016-01-01

    Full Text Available The paper analysis approaches to establishing a system of indicators for public transport service quality in Moscow using customers’ expectations and current characteristics of transportation service. The topic is relevant due to using a new model of transportation service in Moscow involving private transportation companies, which requires establishing uniform service quality standards. Object of research. Public transport service quality Objectives. Using modern marketing concepts and customer oriented approach to service quality assessment develop a comprehensive methodology of managing public transport service quality. Methods. The paper uses Russian and foreign research publications in service quality assessment as well as results of research project by a team of scientists from Plekhanov Russian University of Economics. Methods of comparative research, netnography and marketing research (focus groups and survey methods were used. Results. After analyzing the public transportation problems in the megapolis, current transportation policy and survey of foreign experience, transportation service standards of EC, USA and CIS, a structure and method of establishing a self-regulated system of improving transportation service quality was developed basing on a marketing approach. Conclusions/relevance. The developed methodology of establishing a self-regulating system of improving the transportation service quality is based on a marketing approach, and the structure of a system of indicators to assess the service quality, basic indicators of expected and perceived quality of transportation service.

  1. Public service improvement with user-centric service composition

    NARCIS (Netherlands)

    Hoppen dos Santos, Joni; Ferreira Pires, Luis; Goncalves da Silva, Eduardo; Iacob, Maria Eugenia; Janssen, M.; Macintosh, A.; Scholl, H.J.; Tambouris, E.; Wimmer, M.A.; de Bruijn, H.; Tan, Y.H

    2011-01-01

    In recent years, public organisations have been challenged to offer electronic services. This has caused a proliferation of disconnected web sites or web portals, often reflecting the internal structures (departments or sections) of these organizations. This paper shows that electronic public servic

  2. Readiness of health facilities to deliver safe male circumcision services in Tanzania: a descriptive study

    Directory of Open Access Journals (Sweden)

    Frank Felix Mosha

    2013-03-01

    Full Text Available Assessing the readiness of health facilities to deliver safe male circumcision services is more important in sub-Saharan Africa because of the inadequacy state of health facilities in many ways. The World Health Organization recommends that only facilities equipped with available trained staff, capable to perform at least minor surgery, able to offer minimum MC package and appropriate equipment for resuscitation, and compliant with requirements for sterilization and infection control should be allowed to deliver safe circumcision services. A cross-sectional study using quantitative data collection technique was conducted to assess the readiness of the health facilities to deliver safe circumcision services in selected districts of Tanzania. All hospitals, health centres and 30% of all dispensaries in these districts were selected to participate in the study. Face-toface questionnaires were administered to the heads of the health facilities and to health practitioners. Overall, 49/69 (59% of the facilities visited provided circumcision services and only 46/203 (24% of the health practitioners performed circumcision procedures. These were mainly assistant medical officers and clinical officers. The vast majority – 190/203 (95% – of the health practitioners require additional training prior to providing circumcision services. Most facilities – 63/69 (91% – had all basic supplies (gloves, basin, chlorine and waste disposal necessary for infection prevention, 44/69 (65% provided condoms, HIV counselling and testing, and sexuallytransmitted infections services, while 62/69 (90% had the capability to perform at least minor surgery. However, only 25/69 (36% and 15/69 (22% of the facilities had functioning sterilization equipment and appropriate resuscitation equipment, respectively. There is readiness for roll out of circumcision services; however, more practitioners need to be trained on circumcision procedures, demand forecasting

  3. Management Methods of Decentralized Public Services

    Directory of Open Access Journals (Sweden)

    BILOUSEAC Irina Adriana

    2013-05-01

    Full Text Available The purpose of the article, having as theme the typology of public services management and the implications on decentralization, is the foundation of theoretical concepts, but also the analysis from a practical point of view of both types of management applied in the management of public services in Romania and of the effects they cause on the Romanian public administration capacity to provide efficient public services. Although the users of decentralized public services don’t have the possibility of choosing the service provider, the analysis of the management methods is important, because depending on the type of management chosen there are advantages and disadvantages for the local community. It has to be analyzed for each particularly case which type of management leads to a greater satisfaction of a social need appeared.

  4. Service Quality of Delivered Care from the Perception of Women with Caesarean Section and Normal Delivery

    Directory of Open Access Journals (Sweden)

    Jafar S. Tabrizi

    2014-12-01

    Full Text Available Background: Our aim was to determine the service quality of delivered care for people with Caesarean Section and Normal Delivery. Methods: A cross-sectional study was conducted among 200 people who had caesarean section and normal delivery in Al-Zahra Teaching Hospital in Tabriz, north western Iran. Service quality was calculated using: Service Quality = 10 – (Importance × Performance based on importance and performance of service quality aspects from the postpartum women‟s perspective.A hierarchical regression analysis was applied in two steps using the enter method to examine the associations between demographics and SQ scores. Data were analysed using the SPSS-17 software. Results: “Confidentiality”, “autonomy”, “choice of care provider” and “communication” achieved scores at the highest level of quality; and “support group”, “prompt attention”, “prevention and early detection”, “continuity of care”, “dignity”, “safety”, “accessibility and “basic amenities” got service quality score less than eight. Statistically significant relationship was found between service quality score and continuity of care (P=0.008. Conclusion: A notable gap between the participants‟ expectations and what they have actually received in most aspects of provided care. So, there is an opportunityto improve the quality of delivered care.

  5. Service quality of delivered care from the perception of women with caesarean section and normal delivery.

    Science.gov (United States)

    Tabrizi, Jafar S; Askari, Samira; Fardiazar, Zahra; Koshavar, Hossein; Gholipour, Kamal

    2014-01-01

    Our aim was to determine the service quality of delivered care for people with Caesarean Section and Normal Delivery. A cross-sectional study was conducted among 200 people who had caesarean section and normal delivery in Al-Zahra Teaching Hospital in Tabriz, north western Iran. Service quality was calculated using: Service Quality = 10 - (Importance × Performance) based on importance and performance of service quality aspects from the postpartum women's perspective.A hierarchical regression analysis was applied in two steps using the enter method to examine the associations between demographics and SQ scores. Data were analysed using the SPSS-17 software. "Confidentiality", "autonomy", "choice of care provider" and "communication" achieved scores at the highest level of quality; and "support group", "prompt attention", "prevention and early detection", "continuity of care", "dignity", "safety", "accessibility and "basic amenities" got service quality score less than eight. Statistically significant relationship was found between service quality score and continuity of care (P=0.008). A notable gap between the participants‟ expectations and what they have actually received in most aspects of provided care. So, there is an opportunityto improve the quality of delivered care.

  6. Civil servants’ perspectives on the role of citizens in public service delivery in Uganda

    NARCIS (Netherlands)

    M.T. Wenene; T. Steen; M.R. Rutgers

    2015-01-01

    In this article we study civil servants’ perceptions about the role of citizens in the provision of public services in Uganda. In other words, we examine the views of those who deliver civil services regarding the actual and desired influence of service recipients. An empirical study was conducted f

  7. Quality and public transport service contracts

    OpenAIRE

    Gatta, Valerio; Marcucci, Edoardo

    2007-01-01

    Public authorities and transport operators are both involved in the provision of public transport services. There is a contrast between the social goals of the former and the private ones of the latter. Regulation plays an important role especially failing competition. Service contracts are the natural method to set bilateral After a brief description of the most important regulatory procedures, we focus our attention on the quality framework in service contracts. In recent years the inclusio...

  8. Peer-Delivered Recovery Support Services for Addictions in the United States: A Systematic Review.

    Science.gov (United States)

    Bassuk, Ellen L; Hanson, Justine; Greene, R Neil; Richard, Molly; Laudet, Alexandre

    2016-04-01

    This systematic review identifies, appraises, and summarizes the evidence on the effectiveness of peer-delivered recovery support services for people in recovery from alcohol and drug addiction. Nine studies met criteria for inclusion in the review. They were assessed for quality and outcomes including substance use and recovery-related factors. Despite significant methodological limitations found in the included studies, the body of evidence suggests salutary effects on participants. Current limitations and recommendations for future research are discussed.

  9. Students Delivering Health Care to a Vulnerable Appalachian Population through Interprofessional Service-Learning

    Science.gov (United States)

    Lee, Michelle L.; Hayes, Patricia A.; McConnell, Peggy; Henry, Robin M.

    2013-01-01

    Interprofessional student service-learning experiences are integrated into the preventive care of older adult residents of public housing in Appalachia. Receiving a Health Resources and Services Administration grant provided the College of Nursing at East Tennessee State University the opportunity to expand interprofessional clinical experiences…

  10. Users’ expectations of public library services

    Directory of Open Access Journals (Sweden)

    Tanja Borko

    2006-01-01

    Full Text Available Public libraries are used by a wide range of users. Therefore they should offer as many different services as possible. The proper introduction of library services to the users can be monitored by measuring their expectations. The article represents the services, which public libraries should offer to their users, definition of the expectation and which factors influence forming the expectations. 60 users were interviewed in two public libraries. The purpose of research was to find out how expectation differs from public library service offer. The results show that most users expect traditional library services such as free access to books, loaning books, giving information over the phone, reading rooms and inter-library loan; furthermore, most users expect library consultancy and advisory services, access to the Internet, public library website, on-line library catalog and services for the youngest members of the library. Fewer users expect guided tour of the library and information on cultural events in the city. Very few users expect modern services, such as provision of electronic publications, courses or lectures for using the Internet and other electronic sources, special courses, such as how to write a scientific research, and services for leisure and recreation, such as organized trips, and fun activities, such as arranging flowers, painting, sawing, etc.

  11. 42 CFR 93.220 - Public Health Service or PHS.

    Science.gov (United States)

    2010-10-01

    ... RESEARCH MISCONDUCT Definitions § 93.220 Public Health Service or PHS. Public Health Service or PHS means... 42 Public Health 1 2010-10-01 2010-10-01 false Public Health Service or PHS. 93.220 Section 93.220 Public Health PUBLIC HEALTH SERVICE, DEPARTMENT OF HEALTH AND HUMAN SERVICES HEALTH ASSESSMENTS...

  12. Delivering high-quality family planning services in crisis-affected settings II: results.

    Science.gov (United States)

    Curry, Dora Ward; Rattan, Jesse; Huang, Shuyuan; Noznesky, Elizabeth

    2015-02-04

    An estimated 43 million women of reproductive age experienced the effects of conflict in 2012. Already vulnerable from the insecurity of the emergency, women must also face the continuing risk of unwanted pregnancy but often are unable to obtain family planning services. The ongoing Supporting Access to Family Planning and Post-Abortion Care (SAFPAC) initiative, led by CARE, has provided contraceptives, including long-acting reversible contraceptives (LARCs), to refugees, internally displaced persons, and conflict-affected resident populations in Chad, the Democratic Republic of the Congo (DRC), Djibouti, Mali, and Pakistan. The project works through the Ministry of Health in 4 key areas: (1) competency-based training, (2) supply chain management, (3) systematic supervision, and (4) community mobilization to raise awareness and shift norms related to family planning. This article presents data on program results from July 2011 to December 2013 from the 5 countries. Project staff summarized monthly data from client registers using hard-copy forms and recorded the data electronically in Microsoft Excel for compilation and analysis. The initiative reached 52,616 new users of modern contraceptive methods across the 5 countries, ranging from 575 in Djibouti to 21,191 in Chad. LARCs have predominated overall, representing 61% of new modern method users. The percentage of new users choosing LARCs varied by country: 78% in the DRC, 72% in Chad, and 51% in Mali, but only 29% in Pakistan. In Djibouti, those methods were not offered in the country through SAFPAC during the period discussed here. In Chad, the DRC, and Mali, implants have been the most popular LARC method, while in Pakistan the IUD has been more popular. Use of IUDs, however, has comprised a larger share of the method mix over time in all 4 of these countries. These results to date suggest that it is feasible to work with the public sector in fragile, crisis-affected states to deliver a wide range of quality

  13. Arm's length delegation of public services

    DEFF Research Database (Denmark)

    Bennedsen, Morten; Schultz, Christian

    2011-01-01

    Delegation is a key feature of political decision making: Mayors or prime ministers delegate to subordinates, voters delegate to elected representatives. We analyze the effect of political delegation on public service provision and the choice between private or public providers when contracts are...... position vis a vis a private firm with market power. In general, these effects imply that delegation improves public service provision.......Delegation is a key feature of political decision making: Mayors or prime ministers delegate to subordinates, voters delegate to elected representatives. We analyze the effect of political delegation on public service provision and the choice between private or public providers when contracts...... are incomplete and incentives therefore distorted. We identify two important effects: The incentive effect increases the incentive part of service providers' remuneration and delegation may therefore be a substitute for an explicit complete incentive contract. The bargaining effect improves the bargaining...

  14. Public policy alienation of public service workers: A conceptual framework

    NARCIS (Netherlands)

    L.G. Tummers (Lars); V.J.J.M. Bekkers (Victor); A.J. Steijn (Bram)

    2007-01-01

    textabstractThis paper theoretically examines identification problems with the implementation of public policies. When these identification problems occur, they might have significant impacts. For instance, the quality of the interaction between service workers and clients influence the effectivenes

  15. Evaluation of a training programme to induct medical students in delivering public health talks

    Science.gov (United States)

    Tan, Ngiap Chuan; Mitesh, Shah; Koh, Yi Ling Eileen; Ang, Seng Bin; Chan, Hian Hui Vincent; How, Choon How; Tay, Ee Guan; Hwang, Siew Wai

    2017-01-01

    INTRODUCTION It is uncommon for medical students to deliver public health talks as part of their medical education curriculum. This study evaluated the effectiveness of a novel training programme that required medical students to deliver public health talks during their family medicine (FM) clerkship in a Singapore primary care institution. METHODS The FM faculty staff guided teams of third-year medical students to select appropriate topics for health talks that were to be conducted at designated polyclinics. The talks were video-recorded and appraised for clarity, content and delivery. The appraisal was done by the student’s peers and assigned faculty staff. The audience was surveyed to determine their satisfaction level and understanding of the talks. The students also self-rated the effectiveness of this new teaching activity. RESULTS A total of 120 medical students completed a questionnaire to rate the effectiveness of the new teaching activity. 85.8% of the students felt confident about the delivery of their talks, 95.8% reported having learnt how to deliver talks and 92.5% perceived this new training modality as useful in their medical education. Based on the results of the audience survey, the speakers were perceived as knowledgeable (53.1%), confident (51.3%) and professional (39.0%). Assessment of 15 video-recorded talks showed satisfactory delivery of the talks by the students. CONCLUSION The majority of the students reported a favourable overall learning experience under this new training programme. This finding is supported by the positive feedback garnered from the audience, peers of the medical students and the faculty staff. PMID:26891745

  16. Market-Oriented Cloud Computing: Vision, Hype, and Reality for Delivering IT Services as Computing Utilities

    CERN Document Server

    Buyya, Rajkumar; Venugopal, Srikumar

    2008-01-01

    This keynote paper: presents a 21st century vision of computing; identifies various computing paradigms promising to deliver the vision of computing utilities; defines Cloud computing and provides the architecture for creating market-oriented Clouds by leveraging technologies such as VMs; provides thoughts on market-based resource management strategies that encompass both customer-driven service management and computational risk management to sustain SLA-oriented resource allocation; presents some representative Cloud platforms especially those developed in industries along with our current work towards realising market-oriented resource allocation of Clouds by leveraging the 3rd generation Aneka enterprise Grid technology; reveals our early thoughts on interconnecting Clouds for dynamically creating an atmospheric computing environment along with pointers to future community research; and concludes with the need for convergence of competing IT paradigms for delivering our 21st century vision.

  17. Participation & Co-Design in Public Services

    DEFF Research Database (Denmark)

    Giordano, Fanny Barbara

    administrations are unable to provide valid answers to emerging everyday problems. Theses opportunities and challenges are related to the role designers could take to help generating new kinds of public services. Services that are sustainable, that take into account the technological innovations but most...... importantly that are informed by the real needs of their users (citizens). How design may contribute to build capacity and bridge relations between citizens and public service providers?......This poster is part of an early investigation of a PhD-study in Service Design that started in February 2017. The poster identifies challenges and opportunities emerging from a gap between citizen’s needs and public offering to address such needs. Citizens often organize themselves when public...

  18. Public service i netværkssamfundet

    DEFF Research Database (Denmark)

    Mortensen, Frands

    Analyser af digitaliseringens betydning for radio, TV og Internet, og især for konsekvenserne for levering af Public Service Broadcasting. En særlig del omhandler EU's betydning for udviklingen af statsstøtte til PSB.......Analyser af digitaliseringens betydning for radio, TV og Internet, og især for konsekvenserne for levering af Public Service Broadcasting. En særlig del omhandler EU's betydning for udviklingen af statsstøtte til PSB....

  19. Performance Evaluation of Public Services: A Development of Public Services Quality Measurement and Customer Satisfaction Model on Three Cities in Java

    Directory of Open Access Journals (Sweden)

    Gita Gayatri

    2009-12-01

    Full Text Available Decentralization in Indonesia was meant to aid in the shifting of power from the central government to local governments, with the main aim to increase public services towards a more expeditious, efficient, flexible, and high quality of services, changing the paradigm from a ‘served bureaucracy’ towards a ‘bureaucracy that serves’. This research will evaluate: first, the perception of public service consumers towards the quality of public/government services, second, the perceived value received from public services, as well as third, the measurement of their satisfaction level resulting from the quality of services delivered by local governments at city level in the three areas of the Java Island. The research will use triangulation methods: qualitative research will be conducted using focus group discussions whereas quantitative research will be conducted using surveys.The findings are: first, the ten dimensions of service quality for the public sector -i.e. tangibility, reliability, responsiveness, credibility, competence, understanding customers, access, security, communication, and courtesy- were all proven to form the service quality construct in the public service quality. Moreover the proposed model that depicts the relationship between public service quality, perceived value and satisfaction was also confirmed; hence provide an evaluation tool for public services in city level.

  20. Benefits and tensions in delivering public health in community pharmacies - a qualitative study of healthy living pharmacy staff champions.

    Science.gov (United States)

    Cooper, Richard J; Tsoneva, Jo

    2017-10-01

    Healthy Living Pharmacies (HLP) were introduced in the United Kingdom (UK) in a further attempt to deliver public health benefits in community pharmacy settings. Central to the initiative are staff trained as Healthy Living Champions (HLC) and this study sought to explore HLC perceptions of positive and negative aspect of their work and the wider scheme. A qualitative study was undertaken with a purposive sample of HLCs working in pathfinder HCPs in the Sheffield area in 2014. Participants were recruited by email to either a focus group (n = 7) held at a training event or later semi-structured one-to-one interviews in pharmacies (n = 6). Four stages of interpretative phenomenological analysis were used to code and identify themes. Four main themes emerged relating to the positive workforce development impact HLPs had upon HLCs themselves and on perceived customer and patient engagement and benefits. Tensions were identified with existing commercial business demands and negative views overall of the pharmacy setting with a perceived lack of not only integration with other services but also awareness among the public and health care staff. HLCs felt empowered and more confident in initiating conversation about health issues with patients, but identified barriers relating to workload, a lack of time to perform their role, isolation, tensions with non-HLC staff and logistical barriers such as poor Internet access. Delivering public health activities through the HLC role in UK pharmacies is associated with several perceived benefits for different stakeholders, but may be threatened by well recognised barriers in UK pharmacies related to the commercial setting. © 2016 Royal Pharmaceutical Society.

  1. Delivering healthcare services to children with cerebral palsy and their families: a narrative review.

    Science.gov (United States)

    Hayles, Emily; Jones, Anne; Harvey, Desley; Plummer, David; Ruston, Sally

    2015-05-01

    Children with cerebral palsy have complex healthcare needs and often require complex multidisciplinary care. It is important for clinicians to understand which approaches to healthcare service delivery for this population are supported in the literature and how these should be applied in clinical practice. This narrative review aims to identify and review the evidence for current approaches to healthcare service delivery for children with cerebral palsy. Databases were searched using key terms to identify relevant research articles and grey literature from December 2011 to September 2013. Search results were screened and sorted according to inclusion and exclusion criteria. Thirty-two documents were included for evaluation and their content was analysed thematically. Three current approaches to healthcare service delivery for children with cerebral palsy identified in this narrative review were family-centred care, the World Health Organisation's International Classification of Functioning, Disability and Health, and collaborative community-based primary care. However, healthcare services for children with cerebral palsy and their families are inconsistently delivered according to these approaches and the identified guidelines or standards of care for children with cerebral palsy have limited incorporation of these approaches. Future research is required to investigate how these approaches to healthcare service delivery can be integrated into clinical practices to enable clinicians to improve services for this population.

  2. Arm's Length Provision of Public Services

    DEFF Research Database (Denmark)

    Bennedsen, Morten; Schultz, Christian

    We analyze the economic consequences of strategic delegation of the right to decide between public or private provision of governmental service and/or the authority to negotiate and renegotiate with the chosen service provider. Our model encompass both bureaucratic delegation from a government...

  3. Public Service Guidelines in an Electronic Environment.

    Science.gov (United States)

    Barkley, Daniel C.

    1998-01-01

    In today's electronic environment, government information librarians face new challenges, especially in the arena of quality public-service provision. Given the lack of clear guidelines that Federal Depository Library Program participants follow, and based upon suggested guidelines of reference-oriented literature, a new set of public services…

  4. Software-as-a-Service Vendors: Are They Ready to Successfully Deliver?

    Science.gov (United States)

    Heart, Tsipi; Tsur, Noa Shamir; Pliskin, Nava

    Software as a service (SaaS) is a software sourcing option that allows organizations to remotely access enterprise applications, without having to install the application in-house. In this work we study vendors' readiness to deliver SaaS, a topic scarcely studied before. The innovation classification (evolutionary vs. revolutionary) and a new, Seven Fundamental Organizational Capabilities (FOCs) Model, are used as the theoretical frameworks. The Seven FOCs model suggests generic yet comprehensive set of capabilities that are required for organizational success: 1) sensing the stakeholders, 2) sensing the business environment, 3) sensing the knowledge environment, 4) process control, 5) process improvement, 6) new process development, and 7) appropriate resolution.

  5. Mobile Web 2.0 Developing and Delivering Services to Mobile Devices

    CERN Document Server

    Ahson, Syed A

    2010-01-01

    From basic concepts to research grade material, Mobile Web 2.0: Developing and Delivering Services to Mobile Devices provides complete and up-to-date coverage of the range of technical topics related to Mobile Web 2.0. It brings together the work of 51 pioneering experts from around the world who identify the major challenges in Mobile Web 2.0 applications and provide authoritative insight into many of their own innovations and advances in the field. To help you address contemporary challenges, the text details a conceptual framework that provides modeling facilities for context-aware, multi-c

  6. Preparing pharmacists to deliver a targeted service in hypertension management: evaluation of an interprofessional training program.

    Science.gov (United States)

    Bajorek, Beata V; Lemay, Kate S; Magin, Parker J; Roberts, Christopher; Krass, Ines; Armour, Carol L

    2015-09-28

    Non-adherence to medicines by patients and suboptimal prescribing by clinicians underpin poor blood pressure (BP) control in hypertension. In this study, a training program was designed to enable community pharmacists to deliver a service in hypertension management targeting therapeutic adjustments and medication adherence. A comprehensive evaluation of the training program was undertaken. Tailored training comprising a self-directed pre-work manual, practical workshop (using real patients), and practice scenarios, was developed and delivered by an inter-professional team (pharmacists, GPs). Supported by practical and written assessment, the training focused on the principles of BP management, BP measurement skills, and adherence strategies. Pharmacists' experience of the training (expectations, content, format, relevance) was evaluated quantitatively and qualitatively. Immediate feedback was obtained via a questionnaire comprising Likert scales (1 = "very well" to 7 = "poor") and open-ended questions. Further in-depth qualitative evaluation was undertaken via semi-structured interviews several months post-training (and post service implementation). Seventeen pharmacists were recruited, trained and assessed as competent. All were highly satisfied with the training; other than the 'amount of information provided' (median score = 5, "just right"), all aspects of training attained the most positive score of '1'. Pharmacists most valued the integrated team-based approach, GP involvement, and inclusion of real patients, as well as the pre-reading manual, BP measurement workshop, and case studies (simulation). Post-implementation the interviews highlighted that comprehensive training increased pharmacists' confidence in providing the service, however, training of other pharmacy staff and patient recruitment strategies were highlighted as a need in future. Structured, multi-modal training involving simulated and inter-professional learning is effective in preparing

  7. Psychology in the public service.

    Science.gov (United States)

    Zimbardo, Philip G

    2002-01-01

    Philip G. Zimbardo outlines the challenges and opportunities he faces as the American Psychological Association's (APA's) 110th president. This article expands on remarks made in his introduction to Patrick H. DeLeon's presidential address at the APA's 2001 annual convention in San Francisco, California. Appearing now, mid-term in his presidency, that vision is a working blueprint of his activities and what he hopes to accomplish in his remaining tenure: enhancing psychologists' pride in psychology; developing more productive relationships with all media as gatekeepers to the public; publishing the standard high school psychology textbook; developing a compendium of all psychological research that illustrates how psychologists have made a significant difference in improving various aspects of the quality of life of individuals, groups, communities, and the United States; and encouraging greater unity of purpose and respect among psychologists across their many diverse domains and specialties.

  8. Performance Management Compared across Public Services

    DEFF Research Database (Denmark)

    Bjørnholt, Bente; Agger Nielsen, Jeppe; Lindholst, Christian

    on extent literature we expect performance management systems to be operationalized more tightly, freed from definitional conflicts and with more rigorous and quantitative measures in areas with low governance complexity (technical services) while performance management systems will appear with opposite...... service areas and draw lessons from these differences. On this backdrop this paper investigates theoretical assumptions on performance management systems through a cross-comparison of two public service areas (technical and social services) which differ in theoretically important dimensions. Drawing...... characteristics in areas with high governance complexity (social service). We find that the performance management systems unexpectedly converged in characteristics across the two service areas, and even appeared with more rigid monitoring and control functions in social services compared to newer developments...

  9. Coping during public service delivery: A conceptualization and systematic review of the literature

    NARCIS (Netherlands)

    Tummers, L.G.; Bekkers, V.J.J.M.; Vink, E.; Musheno, M.

    2015-01-01

    Frontline workers, such as teachers and social workers, often experience stress when delivering public services to clients, for instance because of high workloads. They adapt by coping, using such practices as breaking or bending rules for clients, or rationing services. Although coping is recognize

  10. An evaluation of a collaborative bibliotherapy scheme delivered via a library service.

    Science.gov (United States)

    Macdonald, J; Vallance, D; McGrath, M

    2013-12-01

    This paper reports on the evaluation of a bibliotherapy scheme delivered via a local library service, in conjunction with General Practice (GP) practices, local social welfare agencies and through self-referral. The Read Yourself Well (RYW) scheme was based on principles established from other similar schemes and as a way of delivering support for adults experiencing mild to moderate mental health problems for whom clinical treatments are not appropriate. The intervention consisted of initial referral and evaluation by the scheme bibliotherapist, a one-hour session at the beginning and end of the intervention where a purpose-designed questionnaire and two mental health assessments were carried out (the General Health Questionnaire and the Clinical Outcomes in Routine Evaluation questionnaire). Contact and support from the bibliotherapist was provided during the intervention period. One hundred and fifty-seven participants were recruited to the evaluation of whom 114 provided full data. Statistical analyses of the mental health scores showed significant improvements post treatment, for, both male and female participants, for all three referral routes, and for participants who were previously library users, and those who joined the library service to participate in the RYW scheme. The results of this large sample evaluation support the proposal that library-based bibliotherapy can be effective in the treatment of mental health problems.

  11. Public Service In Service Soil Certificate In The Sorong City

    Directory of Open Access Journals (Sweden)

    Muhammad Ridha

    2015-03-01

    Full Text Available ABSTRACT One of the goals of decentralization in 2004 that the decentralization of Local Government authorities undergo a process of empowerment the ability of initiative creativity encouraged so that the capacity to address domestic problems getting stronger This opens opportunities made possible since the enactment and implementation of the Law on Local Government that Act No. 32 of 2004. The problem is formulated in this study is how the public service in the administration of land titles in Sorong city . This study used a qualitative approach that is descriptive analysis. This study seeks to describe and interpret what is can about the condition or existing relationship opinion growing ongoing process result or effect that occurs or emerging trend.Basic techniques of data collection used is interview observation and documentation. Interviews were used in the form of nonstandard or unstructured done without preparation of a list of questions that tight but based on the interview guide focused on research. Data analysis techniques in this study using a qualitative analysis of the interaction model proposed by Miles and Huberman. The results showed that public service obtaining certificates of land that occurred in Sorong city land office applied based counter system to provide services that are easy for the public applicants for all service activities through mechanisms that have been specified for ease of service. But it must be admitted that there are services that have not been fully optimized in accordance with the procedures of service. Counter parties in implementing the maintenance service is not in accordance with SOP according to the stages of eligibility has been determined. Service activities implemented by the land office by the applicant community feedback or service activities is not optimal because they are less efficient service activities tend to be economical because the service is not simple and not timely completion

  12. One stop shop versus collaborative integration: what is the best way of delivering sexual health services?

    Science.gov (United States)

    French, R S; Coope, C M; Graham, A; Gerressu, M; Salisbury, C; Stephenson, J M

    2006-06-01

    To examine various models of integrated and/or one stop shop (OSS) sexual health services (including general practice, mainstream specialist services, and designated young people's services) and explore their relative strengths and weaknesses. Literature review and interviews with key informants involved in developing the National Strategy for Sexual Health and HIV (n = 11). The paper focuses on five broad perspectives (logistics, public health, users, staff, and cost). Contraceptive and genitourinary medicine issues are closely related. However, there is no agreement about what is meant by having "integrated" services, about which services should be integrated, or where integration should happen. There are concerns that OSSs will result in over-centralisation, to the disadvantage of stand alone and satellite services. OSS models are potentially more user focused, but the stigma that surrounds sexual health services may create an access barrier. From staff perspectives, the advantages are greater career opportunities and increased responsibility, while the disadvantages are concern that OSSs will result in loss of expertise and professional status. Cost effectiveness data are contradictory. Although there is a policy commitment to look at how integrated services can be better developed, more evidence is required on the impact and appropriateness of this approach.

  13. [Terrorism, public health and health services].

    Science.gov (United States)

    Arcos González, Pedro; Castro Delgado, Rafael; Cuartas Alvarez, Tatiana; Pérez-Berrocal Alonso, Jorge

    2009-01-01

    Today the terrorism is a problem of global distribution and increasing interest for the international public health. The terrorism related violence affects the public health and the health care services in an important way and in different scopes, among them, increase mortality, morbidity and disability, generates a context of fear and anxiety that makes the psychopathological diseases very frequent, seriously alters the operation of the health care services and produces important social, political and economic damages. These effects are, in addition, especially intense when the phenomenon takes place on a chronic way in a community. The objective of this paper is to examine the relation between terrorism and public health, focusing on its effects on public health and the health care services, as well as to examine the possible frames to face the terrorism as a public health concern, with special reference to the situation in Spain. To face this problem, both the public health systems and the health care services, would have to especially adapt their approaches and operational methods in six high-priority areas related to: (1) the coordination between the different health and non health emergency response agencies; (2) the reinforcement of the epidemiological surveillance systems; (3) the improvement of the capacities of the public health laboratories and response emergency care systems to specific types of terrorism as the chemical or biological terrorism; (3) the mental health services; (4) the planning and coordination of the emergency response of the health services; (5) the relations with the population and mass media and, finally; (6) a greater transparency in the diffusion of the information and a greater degree of analysis of the carried out health actions in the scope of the emergency response.

  14. Regulative Aspects of Public Services in Slovenia

    Directory of Open Access Journals (Sweden)

    Mik STRMECKI

    2006-06-01

    Full Text Available The main points tackled in this paper are the evolution of regulation of public services and the way in which they are provided in Slovenia from the advent of the so-called transition period up to the present. The importance of this sort of regulation is to create a level playing field between the private and public sectors to function to their utmost mutual advantage and at the same time safeguarding the public interest. The paper further addresses also the objectives of regulation in this field such as promoting healthy competition, the creation of a level playing field for competition to play itself out properly and in congruity with the law and also in such a way as to prevent unjustified profiteering, monopolistic abuses etc. The paper also touched upon the functional characteristics of the regulating authority, appointment procedures, funding and the regulatory process. The focus of the paper is on the public service delivery landscape in our country: the direct provision by the central government or local government and the indirect service delivery, which has numerous sub-forms such as public companies, concessionary public service and publicprivate partnerships.

  15. User innovation in public service broadcasts

    DEFF Research Database (Denmark)

    Khajeheian, Datis; Tadayoni, Reza

    2016-01-01

    This research aims to understand how public service media can encourage media entrepreneurship in the society to enrich user innovations as a source of ideas, products, contents, talent and creativity. The assumption is that media entrepreneurs turn users into sources of external creativity...... and develop user innovations into professional content. This study follows a qualitative approach with a document study of Denmark's public service broadcast and two interviews. Findings indicate that the commitment to quality and professional content prevents managers of PSBs from outsourcing...... their production to media entrepreneurs, but they trust large media companies as external producers. This research contributes to the field by proposing that public service media can foster media entrepreneurship in a society indirectly and by creating demand for external sources of creativity. Large media...

  16. Design Competences to Support Participatory Public Services

    DEFF Research Database (Denmark)

    Giordano, Fanny Barbara

    2017-01-01

    This paper is an early investigation of a PhD-study that started in February 2017. The paper identifies challenges emerging from a gap between citizens’ needs and public offering to address such needs. Citizens often organize themselves when public administrations are unable to provide valid...... answers to unsolved and shared everyday problems. In this context designers should support and facilitate bottom up approaches that could address these challenges by the creation of new public services that are informed by the real needs of their users (the citizens). How can designers support...... the spontaneous creations of services by citizens? How might designers build platforms that could support interactions between citizens and public organizations on a large scale? In this paper I will refer to the Open4Citizens (O4C) research project as an exemplary playground to build co-design tools...

  17. Secure Electronic Cards in Public Services

    Directory of Open Access Journals (Sweden)

    Cristian TOMA

    2008-01-01

    Full Text Available The paper presents the electronic wallet solution implemented within a GSM SIM technology for accessing public services. The solution is implemented in the medical field to provide information on the patient’s medical history and payment for private medical services. The security issue is a very important one as the patient’s history is confidential and the payment has to be safe.

  18. Improving Coordination of Addiction Health Services Organizations with Mental Health and Public Health Services.

    Science.gov (United States)

    Guerrero, Erick G; Andrews, Christina; Harris, Lesley; Padwa, Howard; Kong, Yinfei; M S W, Karissa Fenwick

    2016-01-01

    In this mixed-method study, we examined coordination of mental health and public health services in addiction health services (AHS) in low-income racial and ethnic minority communities in 2011 and 2013. Data from surveys and semistructured interviews were used to evaluate the extent to which environmental and organizational characteristics influenced the likelihood of high coordination with mental health and public health providers among outpatient AHS programs. Coordination was defined and measured as the frequency of interorganizational contact among AHS programs and mental health and public health providers. The analytic sample consisted of 112 programs at time 1 (T1) and 122 programs at time 2 (T2), with 61 programs included in both periods of data collection. Forty-three percent of AHS programs reported high frequency of coordination with mental health providers at T1 compared to 66% at T2. Thirty-one percent of programs reported high frequency of coordination with public health services at T1 compared with 54% at T2. Programs with culturally responsive resources and community linkages were more likely to report high coordination with both services. Qualitative analysis highlighted the role of leadership in leveraging funding and developing creative solutions to deliver coordinated care. Overall, our findings suggest that AHS program funding, leadership, and cultural competence may be important drivers of program capacity to improve coordination with health service providers to serve minorities in an era of health care reform.

  19. Work engagement in the public service context

    DEFF Research Database (Denmark)

    Noesgaard, Mette Strange; Hansen, Jesper Rosenberg

    2016-01-01

    Work engagement has increasingly captured the attention of researchers and practitioners due to its positive impact on employee level outcomes and overall organizational performance (e.g. Bakker and Bal, 2010, Hallberg and Schaufeli, 2006). Therefore, several studies have been conducted in variou...... investigates the role of public service motivation (PSM) in relation to engagement and how it may be used to enhance engagement in a challenging public context characterized by high levels of emotional labor, control and increasing demands for efficiency....

  20. NEW PUBLIC MANAGEMENT ELEMENTS IN ROMANIA’S PUBLIC SERVICES IN THE EUROPEAN CONTEXT

    Directory of Open Access Journals (Sweden)

    Moraru Marilena Ortansa

    2012-12-01

    Full Text Available New Public Management (NPM is considered as a global paradigm emerging in response to economic, institutional, political, and ideological changes.Many attempts to define the New Public Management have been made and there are several definitions of this notion, referring to the implementation of management ideas from business and private sector into the public services.Over the past few years, Romania has been facing a great challenge as it has to enhance its public management for achieving the European standards and values of transparency, predictability, accountability, adaptability and efficiency. The necessity of a modern administration at European standards exists both at the level of the citizen, and at the level of institutions delivering public services.According to the provisions of its last stand-by arrangement with IMF, Romania placed emphasis on restoring medium- and long-term sustainability and paved the way for future growth. Structural reforms were a large component of the program, including tax administration, pensions, public wages and employment, and social benefits, improving public sector efficiency, as well as enhancing the business environment.\\\\\\\\r\\\\\\\

  1. The Mobile Reference Service: a case study of an onsite reference service program at the School of Public Health.

    Science.gov (United States)

    Tao, Donghua; McCarthy, Patrick G; Krieger, Mary M; Webb, Annie B

    2009-01-01

    The School of Public Health at Saint Louis University is located at a greater distance from the library than other programs on the main medical center campus. Physical distance diminishes the ease of access to direct reference services for public health users. To bridge the gap, the library developed the Mobile Reference Service to deliver on-site information assistance with regular office hours each week. Between September 2006 and April 2007, a total of 57 in-depth reference transactions took place over 25 weeks, averaging 2 transactions per week in a 2-hour period. Overall reference transactions from public health users went up 28%, while liaison contacts with public health users doubled compared to the same period the year before. The Mobile Reference Service program has improved library support for research and scholarship, cultivated and strengthened liaison relationships, and enhanced marketing and delivery of library resources and services to the Saint Louis University School of Public Health.

  2. Governance and innovation in public sector services

    DEFF Research Database (Denmark)

    Scupola, Ada; Zanfei, Antonello

    2016-01-01

    This paper examines the co-evolution of public governance and innovation, and proposes an adaptation of Hartley's model to take into consideration such co-evolution. This model is then applied to a longitudinal case study of the digitalization of Roskilde University Library. The theoretical...... and empirical analysis yields four main results. First, it is shown that the transition from a New Public Management approach towards a Networked Governance mode implies a greater distribution of knowledge and innovation across different organisational levels within public administrations. Interactions between...... such organisational levels crucially affect the development of new public services. Second, a more articulated view of users in public sector innovation is developed. It is argued that: (i) users play distinct roles at different stages in innovation processes, with relatively greater involvement in minor incremental...

  3. 41 CFR 101-5.307 - Public Health Service.

    Science.gov (United States)

    2010-07-01

    ... 41 Public Contracts and Property Management 2 2010-07-01 2010-07-01 true Public Health Service... AND COMPLEXES 5.3-Federal Employee Health Services § 101-5.307 Public Health Service. (a) The only authorized contact point for assistance of and consultation with the Public Health Service is the...

  4. Message Effects of Public Service Advertising.

    Science.gov (United States)

    Lynn, Jerry R.

    Public service advertisements, disseminated via the mass media, have been credited with "positive attitudinal effects" in past research, but only certain kinds of such advertisements are really effective. Of the types of appeals used in television commercials--informative, emotional, "establishment" (or status quo), and…

  5. Prosocial behavior and public service motivation

    NARCIS (Netherlands)

    Esteve, M.; Urbig, D.; van Witteloostuijn, Arjen; Boyne, George

    Although research on public service motivation (PSM) is vast, there is little evidence regarding the effects of PSM on observable behavior. This article contributes to our understanding of the behavioral implications of PSM by investigating whether PSM is associated with prosocial behavior.

  6. Managerial challenges in public service contracting

    DEFF Research Database (Denmark)

    Lindholst, Andrej Christian; Bogetoft, Peter

    2011-01-01

    , themes and questions for research in public service contracting. We identify and exemplify the framework by combining insights from different theoretical perspectives with empirical evidence through an iterative process. The evidence is educed as a set of observed and self-reported stories in a cross...

  7. Energy efficiency public service advertising campaign

    Energy Technology Data Exchange (ETDEWEB)

    Gibson-Grant, Amanda [Advertising Council, New York, NY (United States)

    2015-06-12

    The Advertising Council (“the Ad Council”) and The United States Department of Energy (DOE) created and launched a national public service advertising campaign designed to promote energy efficiency. The objective of the Energy Efficiency campaign was to redefine how consumers approach energy efficiency by showing that saving energy can save homeowners money.

  8. Communication Satellites: Experimental & Operational, Commercial & Public Service.

    Science.gov (United States)

    Development Communication Report, 1979

    1979-01-01

    The title reflects the first and major article in an issue of this newsletter devoted entirely to communication satellites. This series of articles on the potential and applications of communication satellites in development projects is concerned with their development for commercial and public service, development in the Pacific region, SPACECOM…

  9. Public Service Employment as Macroeconomic Policy.

    Science.gov (United States)

    Baily, Martin N.; Solow, Robert M.

    1979-01-01

    Authors assert that public service employment (PSE) is one form of macroeconomic policy and compare PSE to tax reduction, federal subsidies, and other forms. They propose a design for an ongoing federal employment program and conclude that a PSE program aimed at the structurally unemployed creates more jobs per GNP dollar than other policies. (SK)

  10. Prosocial behavior and public service motivation

    NARCIS (Netherlands)

    Esteve, M.; Urbig, D.; van Witteloostuijn, Arjen; Boyne, George

    2016-01-01

    Although research on public service motivation (PSM) is vast, there is little evidence regarding the effects of PSM on observable behavior. This article contributes to our understanding of the behavioral implications of PSM by investigating whether PSM is associated with prosocial behavior. Moreover

  11. Public Employment Services and European Law

    DEFF Research Database (Denmark)

    Freedland, Mark; Craig, Paul; Jacqueson, Catherine

    jobformidling i EU: institutioner, aktiviteter og regulering - økonomisk/social regulering, privat/offentlig aktivitet - EU-ret - komparativ ret: Danmark, Frankrig, England, Tyskland og Italien - EU kompetence, sociale anliggende og offentlige tjenesteydelser - "Public service" modeler i EU - reg...

  12. Effect of Managers on Public Service Performance

    DEFF Research Database (Denmark)

    Mikkelsen, Maria Falk

    This report provides an overview of the PhD dissertation “Effects of Managers on Public Service Performance” carried out at the Department of Political Science, Aarhus University and SFI – The Danish National Centre for Social Research. The dissertation is part of the research project “School...... Management, Teaching, and Student Performance” supported by the Danish Strategic Research Council (now Innovation Fund Denmark) and headed by professor Søren Winter. The dissertation explores the effects of managers on public service performance. By combining theoretical insights and research designs from......? The Interplay between Decentralized Authority and Managerial Factors.” Invited for revise and resubmit [referred to as “Decentralized authority”]. C. Mikkelsen, Maria Falk 2015, “Trade-offs or Superman(agers)? The Effect of Public Managers on Production and Process Performance.” Under review [referred...

  13. Influence of Public Relations and Reference Services on Academic ...

    African Journals Online (AJOL)

    Keywords: Academic Library, library services, Public relations, Reference Services ... reference services as the direct personal help given by librarian to a ... helps make management aware of public opinion and .... information centre. If local ...

  14. Health service planning and sustainable development: considering what, where and how care is delivered through a pro-environmental lens.

    Science.gov (United States)

    Desmond, Sharon

    2017-03-02

    The aim of the present paper was to review the opportunities currently available to health service planners to advance sustainable development in their future-facing roles within health service organisation. Critical challenges and enablers to facilitate health services planners in adopting a pro-environmental lens are discussed.What is known about the topic? Despite its harmful effect on the environment, health has been slower than other industries to embrace the sustainable development agenda. The attitudes and knowledge base of health service planners with regard to environmental sustainability has not been widely studied. For health service planners, embracing pro-environmental considerations in sustainable model of care development is a powerful opportunity to review care paradigms and prepare for the implementation of meaningful, improved health and system efficiency.What does this paper add? This paper advances the case for health service planners to embrace a pro-environmental stance and guides health service leaders in the preparation and implementation of sustainable and improved health and system efficiency.What are the implications for practitioners? Health service planers are in an ideal position to champion the sustainable development agenda as they explore what care is delivered, how care is delivered and where care is delivered. External policy, health service leadership and carbon literacy are advanced as critical contextual factors to facilitate the key role that health service planners can play in building sustainable healthcare organisations.

  15. Arm's Length Provision of Public Services

    DEFF Research Database (Denmark)

    Bennedsen, Morten; Schultz, Christian

    to a privatization agency and electoral delegation from voters to a government. We identify two powerfull effects of delegation when contracts are incomplete: The incentive effect increases the incentive part of service providers' remuneration and we show that strategic delegation may substitute formal incentive...... contracts. The bargaining effect improves the bargaining position vis a vis a private firm with market power and leads to a lower price for the service......We analyze the economic consequences of strategic delegation of the right to decide between public or private provision of governmental service and/or the authority to negotiate and renegotiate with the chosen service provider. Our model encompass both bureaucratic delegation from a government...

  16. New Public Management or Mismanagement? The Case of Public Service Agency of Indonesia

    Directory of Open Access Journals (Sweden)

    JIN-WOOK CHOI

    2016-02-01

    Full Text Available In line with the new public management (NPM, a public service agency (PSA is considered as an alternative to replace the government-led public service delivery in a more efficient and effective way. At the same time, a PSA mechanism can deliver public service with better quality. To meet these ends, a PSA is granted with operational flexibility and autonomy particularly in managing finance and personnel. However, the PSA system has not yielded the expected benefits in Indonesia. On the contrary, PSAs have been regarded to cause financial burdens to the Government of Indonesia. This paper explores the current conditions of three key institutional bases of PSAs in Indonesia including PSA governance, financial management and performance management. The notable challenges related to the three dimensions in the Indonesia’s PSAs include the weak PSA governance structure, and an inappropriate balance between flexibility and autonomy on the one hand and accountability and performance on the other in managing a PSA. Focusing on these challenges, this paper draws the following policy suggestions for Indonesia to improve the efficient operation of the PSA system: rebuild the PSA governance on a firm and clear legal base, absorb diverse stakeholders and outside experts in the PSA governance decision-making; monitor and evaluate the PSA’s financial flexibility and autonomy through vigilant internal and external monitoring mechanisms; redesign performance appraisal to set up right appraisal structure, process, and performance criteria; and link the results of performance appraisal to relevant rewards and punishment.

  17. Delivering health information services and technologies to urban community health centers: the Chicago AIDS Outreach Project.

    Science.gov (United States)

    Martin, E R; McDaniels, C; Crespo, J; Lanier, D

    1997-10-01

    Health professionals cannot address public health issues effectively unless they have immediate access to current biomedical information. This paper reports on one mode of access, the Chicago AIDS Outreach Project, which was supported by the National Library of Medicine through outreach awards in 1995 and 1996. The three-year project is an effort to link the programs and services of the University of Illinois at Chicago Library of the Health Sciences and the Midwest AIDS Training and Education Center with the clinic services of community-based organizations in Chicago. The project was designed to provide electronic access to AIDS-related information for AIDS patients, the affected community, and their care givers. The project also provided Internet access and training and continued access to library resources. The successful initiative suggests a working model for outreach to health professionals in an urban setting.

  18. A Framework of Reference for Evaluating User Experience When Using High Definition Video to Video to Facilitate Public Services

    OpenAIRE

    Molnar, Andreea; Weerakkody, Vishanth; El-Haddadeh, Ramzi; Lee, Habin; Irani, Zahir

    2013-01-01

    Part 5: IT in the Public Sector; International audience; This paper proposes the use of high definition video to video as a means to facilitate the adoption of public services. High definition video can be delivered over the public Internet infrastructure by using a Right of Way platform that guarantees no interference from unwanted traffic. In this paper, we discuss the benefits of using high definition video to video communication in the public sector to facilitate services such as health, ...

  19. Activating the Forces of Public Service Motivation

    DEFF Research Database (Denmark)

    Pedersen, Mogens Jin

    2015-01-01

    resource that is present in the work environment. Using a randomized survey experiment with 528 law students, this article shows how low-intensity treatments may activate PSM and how the effect of PSM activation efforts compares with efforts to activate another, less self-determined type of motivation......Employees with higher public service motivation (PSM) are likely to perform better in public service jobs. However, research on how practitioners may capitalize on this knowledge is sparse. This article expands the understanding of how to activate employee PSM, which is understood as a human...... (relating to the need for feelings of self-importance). The findings are robust and suggest that low-intensity efforts to activate PSM have a positive effect on an individual's behavioral inclinations. However, efforts toward the activation of motivation relating to feelings of self-importance appear...

  20. [nutritional Education In Public Health Services].

    OpenAIRE

    Boog, M.C.

    2015-01-01

    The purpose of this study was to discuss the implementation of nutritional education in public health services from the perspective of health professionals (physicians and nurses) working in them. The study was conducted in the Municipality of Campinas, São Paulo State, Brazil, from October 1993 to July 1995, using action-based research methodology. The results describe the construction of nutritional knowledge in training and professional institutions; behavior towards food-related problems ...

  1. Managerial challenges in public service contracting

    DEFF Research Database (Denmark)

    Lindholst, Andrej Christian; Bogetoft, Peter

    2011-01-01

    In this article, we address a series of interrelated issues in the managerial challenge of public service contracting. This is done by prompting ten issues within four objectives and highlighting their relevance and potential interrelatedness in effective contract management. In contrast to preva......In this article, we address a series of interrelated issues in the managerial challenge of public service contracting. This is done by prompting ten issues within four objectives and highlighting their relevance and potential interrelatedness in effective contract management. In contrast...... to prevalent piecemeal and theoretically one-dimensional approaches, the objectives and issues constitute a holistic framework that advances a comprehensive and pragmatic understanding of contracting processes. We hope that the framework merits further in-depth exploration that may generate new insights......, themes and questions for research in public service contracting. We identify and exemplify the framework by combining insights from different theoretical perspectives with empirical evidence through an iterative process. The evidence is educed as a set of observed and self-reported stories in a cross...

  2. Combating unethical publications with plagiarism detection services

    Science.gov (United States)

    Garner, H.R.

    2010-01-01

    About 3,000 new citations that are highly similar to citations in previously published manuscripts that appear each year in the biomedical literature (Medline) alone. This underscores the importance for the opportunity for editors and reviewers to have detection system to identify highly similar text in submitted manuscripts so that they can then review them for novelty. New software-based services, both commercial and free, provide this capability. The availability of such tools provides both a way to intercept suspect manuscripts and serve as a deterrent. Unfortunately, the capabilities of these services vary considerably, mainly as a consequence of the availability and completeness of the literature bases to which new queries are compared. Most of the commercial software has been designed for detection of plagiarism in high school and college papers, however, there is at least one fee-based service (CrossRef) and one free service (etblast.org) which are designed to target the needs of the biomedical publication industry. Information on these various services, examples of the type of operability and output, and things that need to be considered by publishers, editors and reviewers before selecting and using these services is provided. PMID:21194644

  3. INFORMATION AND COMMUNICATION TECHNOLOGIES TO DELIVER FINANCIAL SERVICES FOR THE LOW-INCOME POPULATION: CORRESPONDENT BANKING AT BANCO LEMON

    Directory of Open Access Journals (Sweden)

    Cesar Akira Yokomizo

    2010-12-01

    Full Text Available Brazilian banks have developed innovative initiatives to deliver financial services for the lowincome population through correspondent banking (CB. Banco Lemon is such an interesting case to be studied because it has implemented a business model based exclusively on CB outlets and its focus was on low-income clients. This paper describes Banco Lemon’s adoption process of the CB technology to deliver financial services for the low-income population, promoting a historical description of the bank’s activities, since its creation and up to the year 2009. Eventually, this paper concludes that bill payment initiatives were successful while credit initiatives led to unexpressive outcomes.

  4. Cross-border delivery of public services : How useful are EGTCs?

    NARCIS (Netherlands)

    Jaansoo, Annika; Groenendijk, Nico

    2014-01-01

    The European Grouping of Territorial Cooperation (EGTC) is a European legal instrument designed to facilitate and promote cross-border, transnational and interregional cooperation. It was introduced in 2006 to enable public authorities of various Member States to team up and deliver joint services,

  5. 78 FR 10174 - Public Availability of General Services Administration FY 2012 Service Contract Inventory

    Science.gov (United States)

    2013-02-13

    ... ADMINISTRATION Public Availability of General Services Administration FY 2012 Service Contract Inventory AGENCY: General Services Administration (GSA). ACTION: Notice of Public Availability of FY 2012 Service Contract... Appropriations Act Public Law 111-117, GSA is publishing this notice to advise the public of the availability...

  6. Climate services to improve public health.

    Science.gov (United States)

    Jancloes, Michel; Thomson, Madeleine; Costa, María Mánez; Hewitt, Chris; Corvalan, Carlos; Dinku, Tufa; Lowe, Rachel; Hayden, Mary

    2014-04-25

    A high level expert panel discussed how climate and health services could best collaborate to improve public health. This was on the agenda of the recent Third International Climate Services Conference, held in Montego Bay, Jamaica, 4-6 December 2013. Issues and challenges concerning a demand led approach to serve the health sector needs, were identified and analysed. Important recommendations emerged to ensure that innovative collaboration between climate and health services assist decision-making processes and the management of climate-sensitive health risk. Key recommendations included: a move from risk assessment towards risk management; the engagement of the public health community with both the climate sector and development sectors, whose decisions impact on health, particularly the most vulnerable; to increase operational research on the use of policy-relevant climate information to manage climate- sensitive health risks; and to develop in-country capacities to improve local knowledge (including collection of epidemiological, climate and socio-economic data), along with institutional interaction with policy makers.

  7. Systematic Review and Narrative Synthesis of the Effectiveness of Contraceptive Service Interventions for Young People, Delivered in Health Care Settings

    Science.gov (United States)

    Blank, Lindsay; Baxter, Susan K.; Payne, Nick; Guillaume, Louise R.; Squires, Hazel

    2012-01-01

    A systematic review and narrative synthesis to determine the effectiveness of contraception service interventions for young people delivered in health care premises was undertaken. We searched 12 key health and medical databases, reference lists of included papers and systematic reviews and cited reference searches on included articles. All…

  8. DELIVERING GIS TRAINING USING GEOSPATIAL WEB SERVICE – A CASE STUDY OF LANDSLIDE RISK MAPPING IN HONG KONG

    OpenAIRE

    2015-01-01

    This paper sketches a prototype of web-based landslide prediction service for delivering web-based training. The results show that the proposed landslide GWSC model can effectively compute the landslide risk level in different location, and consequently allow for early-warning, which starts with the sensor in the field and ending with user-opitmized warning messages and action advice.

  9. How Source Affects Response to Public Service Advertising.

    Science.gov (United States)

    Lynn, Jerry R.; And Others

    1978-01-01

    Reports that public service advertising attributed to the Advertising Council elicited higher message ratings than did public service advertising attributed to a commercial source, a noncommercial source, or no source; however, it produced the lowest behavioral responses. (GT)

  10. Professional norms, public service motivation and economic incentives

    DEFF Research Database (Denmark)

    Andersen, Lotte Bøgh

    2007-01-01

    The theories of professions, public service motivation, and economic incentives explain the behaviour of the producers of publicly financed services differently. They emphasize professional norms, sector, and economic incentives, respectively. The few existing attempts to integrate these theories...

  11. Usability in Public Services and Border Control

    Science.gov (United States)

    Pirelli, Giuliano

    The paper starts with a brief overview of the scale of disability and associated challenges and puts them in the context of the public policy on disability. It then analyses the usability challenges in public services and border control, including the issues of accessibility, safety and communication. These need to be addressed in future policy proposals, to provide the best assistance by new technologies to elderly people and people with disabilities, avoiding creating new barriers due to incorrect or incomplete initial conception. With increasing flux of novel security technology in mass transportation systems, and particularly the use of biometric identification in airports, the challenge of usability is recognized. This paper analyses these issues in the context of users with disability in an idealized process of Simplifying Passenger Travel (SPT).

  12. 19 CFR 4.70 - Public Health Service requirements.

    Science.gov (United States)

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Public Health Service requirements. 4.70 Section 4... THE TREASURY VESSELS IN FOREIGN AND DOMESTIC TRADES Foreign Clearances § 4.70 Public Health Service... Public Health Service....

  13. 38 CFR 3.753 - Public Health Service.

    Science.gov (United States)

    2010-07-01

    ... 38 Pensions, Bonuses, and Veterans' Relief 1 2010-07-01 2010-07-01 false Public Health Service. 3... Pension, Compensation, and Dependency and Indemnity Compensation Retirement § 3.753 Public Health Service... of the Public Health Service, who was receiving disability compensation on December 31, 1956,...

  14. A Public Service-Dominant Logic for the Executive Education of Public Managers

    Science.gov (United States)

    Hiedemann, Alexander M.; Nasi, Greta; Saporito, Raffaella

    2017-01-01

    Building on the concept of Public Service-Dominant Logic (PSDL), this article aims to apply the public service-dominant logic to executive education. We argue that fit-for-purpose and effective executive master programs for public managers (EMPA) need to be designed from a public service perspective. Framing executive education as a service…

  15. US Forest Service Public Land Survey System Sections

    Data.gov (United States)

    US Forest Service, Department of Agriculture — A map service on the www depicting areas defined by the Public Lands Survey System Grid. Normally, 36 sections make up a township. Sections cover US Forest Service...

  16. MANAGING OPERATIONS IMPROVEMENT IN ROMANIAN PUBLIC SERVICES

    Directory of Open Access Journals (Sweden)

    BALOI IONUT-COSMIN

    2015-07-01

    Full Text Available This paper aims to develop a pleading for the transfer of best practices to improving the operational activity in the Romanian public institutions. The practice of implementation demonstrates that the perception of many executives in the Romanian private enterprises regarding the set of tools to improve processes and assimilation of lean philosophy is not a very favorable and encouraging one. It can be said that only some large enterprises had successfully introduced in their daily practice and organization the improvement principles, the operational optimization and the elimination of waste sources. In the SMEs, and especially in the services the experiences are isolated, but they have demonstrated the usefulness (the frequency of saving goals indicate, indeed, the need for proliferation of continuous improvement principles. Regarding the public organizations, the implementation of the new management system of designing and operating the current practices is pretty unknown, accepted at declarative level, but becomes, when is planned and implemented rather a burden on managers who should take on this challenge. Both in public management and private management, today the focus is on people and relationships (processes and projects, starting of course with the work organization. The good practices successfully proved in the private management in the recent decades are transferred today to public institutions; and the Romanian public organizations tend to adapt, also in terms of processes optimization. The study aims to analyze the functioning of the hypothetical management system of processes improvements, respectively the applying of lean tools and principles within the public Romanian institution. They are treated some dysfunctions observed within the process of understanding the utility aspects and throughout the assuming of operational improvement goals within these organizations. The qualitative observations, the critical interpretations and

  17. University Branding. An Analysis of University Services Delivered via the Internet

    Directory of Open Access Journals (Sweden)

    Catalin Vrabie

    2015-05-01

    Full Text Available The purpose of this article is to assess how the information can be more easily disseminated on the Web sites of higher education institutions. Marshall McLuhan saw the language developed in a book as a proof in favor of knowledge. “When information comes in contact with another information, the results are sensational and effective”. In terms of talent and how fast they adapt, the youth of today, Generation Net as Don Tapscott calls them, have the power to transform the present. They come up with new approaches on collaboration, sharing information and innovation in business and governance from around the world. There is strong evidence that organizations that embrace these new ways of working are more efficient registering a growth and greater success. We selected for this purpose a number of foreign students on master programs (based on the experience they have already from two prestigious universities Hacettepe in Ankara, Turkey and NUPSPA in Bucharest, Romania, and based on some questions and interviews we set up a strategy for how to improve quality management for university - Web services for students based on their perceptions. We started with the assumption that better e-integration, infrastructure, and Web-services will go to better quality management and from here to better results on intake of international students (with more successful students, research and education of high quality - assuming that internationalization yield increase higher education quality, public benefit, better competition, better access to funds etc. The SWOT analysis will be the centerpiece of our discussions with the students from those two groups – one from Hacettepe and the second one from NUPSPA.

  18. Social and Ecological Drivers of the Economic Value of Pollination Services Delivered to Coffee in Central Uganda

    Directory of Open Access Journals (Sweden)

    Bin Mushambanyi Théodore Munyuli

    2014-01-01

    Full Text Available On-farm pollination experiments were conducted in 30 different small-scale coffee fields to determine monetary value attributable to pollination services in coffee production and to identify the degree of influences of various socio-ecological drivers in Uganda. Ecological-economic approaches were applied to determine the economic value of pollinating services. Economic value of bees increased significantly with increase in coffee farm size, bee diversity, and cover of seminatural habitats. The value of bees declined sharply (P<0.05 with forest distance and cultivation intensity. Economic values of pollinating services associated with coffee fields established in regions with low intensity were found to be high. Organically managed small-scale coffee fields were 2 times more profitable than commercially managed farms. The annual value of pollinating services delivered by wild bees oscillated between US$67.18 and US$1431.36. Central Uganda produces in total 0.401 million tons of coffee beans for an approximate economic value of US$214 million from which US$149.42 million are attributable to pollination services. Policy makers should strengthen environmental/agricultural extension service systems to better serve farmers. Farmers are recommended to protect/increase the cover of natural and semi-natural habitats in the vicinity of their coffee fields to receive high economic benefits from pollinating services delivered by bees.

  19. Behavioral health providers' perspectives of delivering behavioral health services in primary care: a qualitative analysis

    Directory of Open Access Journals (Sweden)

    Beehler Gregory P

    2012-09-01

    Full Text Available Abstract Background Co-located, collaborative care (CCC is one component of VA’s model of Integrated Primary Care that embeds behavioral health providers (BHPs into primary care clinics to treat commonly occurring mental health concerns among Veterans. Key features of the CCC model include time-limited, brief treatments (up to 6 encounters of 30 minutes each and emphasis on multi-dimensional functional assessment. Although CCC is a mandated model of care, the barriers and facilitators to implementing this approach as identified from the perspective of BHPs have not been previously identified. Methods This secondary data analysis used interview data captured as part of a quality improvement project in 2008. Fourteen BHPs (48% of providers in a regional VA network agreed to participate in a 30-minute, semi-structured phone interview. The interview included questions about their perceived role as a CCC provider, depiction of usual practice styles and behaviors, and perceptions of typical barriers and facilitators to providing behavioral healthcare to Veterans in CCC. Interviews were transcribed verbatim into a text database and analyzed using grounded theory. Results Six main categories emerged from the analysis: (a Working in the VA Context, (b Managing Access to Care on the Front Line, (c Assessing a Care Trajectory, (d Developing a Local Integrated Model, (e Working in Collaborative Teams, and (f Being a Behavioral Health Generalist. These categories pointed to system, clinic, and provider level factors that impacted BHP’s role and ability to implement CCC. Across categories, participants identified ways in which they provided Veteran-centered care within variable environments. Conclusions This study provided a contextualized account of the experiences of BHP’s in CCC. Results suggest that these providers play a multifaceted role in delivering clinical services to Veterans while also acting as an interdependent component of the larger VA

  20. 77 FR 5253 - Public Availability of General Services Administration FY 2011 Service Contract Inventory

    Science.gov (United States)

    2012-02-02

    ... ADMINISTRATION Public Availability of General Services Administration FY 2011 Service Contract Inventory AGENCY: Office of Acquisition Policy (MV); General Services Administration (GSA). ACTION: Notice of public... Act Public Law 111-117, GSA is publishing this notice to advise the public of the availability of...

  1. Abortion care services delivered from a community sexual and reproductive health setting: views of health care professionals.

    Science.gov (United States)

    Michie, Lucy; Cameron, Sharon T; Glasier, Anna

    2013-10-01

    Abortion services should provide high-quality contraceptive care. The community sexual and reproductive health (SRH) services may be well placed to deliver more abortion care in the UK. We wished to determine the views of health professionals working in SRH regarding their attitudes towards providing more abortion services and also the views of staff within one community SRH centre in Scotland where a service providing early medical abortion (EMA) was due to commence. An anonymous questionnaire distributed to attendees at a UK SRH scientific meeting collected data on demographics, current practice of and attitude to abortion, and views on delivery of abortion services. An internet questionnaire distributed by e-mail to staff at a community SRH clinic in Scotland sought demographics, views regarding the planned introduction of an EMA service and willingness to participate in it. 165 questionnaires were completed out of 200 distributed at the scientific meeting (an 82% response rate). 128 (78%) respondents felt that abortion services were suited to community clinics and 115 (70%) stated that they would be willing to participate in them. 62/90 (69%) staff from the SRH clinic responded to the internet questionnaire. 44 (71%) felt the plan to introduce abortion services was a natural extension to services already offered and the same number would be willing to be involved in such a service. There is clear support amongst health professionals in community SRH in the UK towards greater participation in the provision of abortion care services.

  2. OPTIMIZING PUBLIC SERVICE THROUGH E-GOV SERVICES (THE CASE OF PUBLIC SERVICE IN SOUTH JAKARTA MUNICIPALITY

    Directory of Open Access Journals (Sweden)

    Florentina Ratih Wulandari

    2012-08-01

    Full Text Available The development of information technology and public administration paradigms that emphasize services for the benefit of society has affected the strategic efforts of e-Gov in Indonesia. For that, there is a need to create qualified, competitive, effective and efficient of the public services. Indonesia’s E-Gov Policy has been applying principles of good governance and information technology to serve and interact with the community. Some local governments, including South Jakarta Municipality has been implementing e-Gov to optimize public service. e-Gov in South Jakarta Municipality is reflected on the implementation of a management information technology to improve services to the community by creating a web site, namely http://selatan.jakarta.go.id/. The information presented in South Jakarta Municipality website includes tourism, local regulations, and other information of Municipality of South Jakarta.

  3. Public Service Broadcasters and User Profiles

    DEFF Research Database (Denmark)

    Sørensen, Jannick Kirk

    2007-01-01

    on commercial conditions, it is tempting to ask if PSBs should, like their commercial competitors, strive for a more personalised media delivery enabled by user profiles. Information on users’ preferences and interests could be collected by the PSB either indirectly or directly when a program is retrieved on......Demand or a PSB website is visited. By collecting this information PSBs could start to recommend media content in a personalised manner responding to the interests and media usage patterns of the individual user. These methods and techniques are known from commercial web as personalisation, e.g. applied...... as ‘recommender services’, and embedded in the overarching concept of ‘Customer Relation Management’ (CRM). On the other hand it is often stressed that it is the duty of PSB to serve the whole society, not only a few ‘star customers’ – as expressed in PSB remits and in so called ‘public service contracts...

  4. A designerly approach to enable organizations to deliver product-service systems

    NARCIS (Netherlands)

    De Lille, C.S.H.; Roscam Abbing, E.; Kleinsmann, M.S.

    2012-01-01

    Design is not only just for products, logo’s or websites anymore. More and more companies are embracing design as a way to enable their organization to adapt to changes in society. One of the challenges many organizations face at the moment is how to create value for their customers by delivering ex

  5. Delivering good service: personal resources, job satisfaction and nurses' 'customer' (patient) orientation.

    Science.gov (United States)

    Gountas, Sandra; Gountas, John; Soutar, Geoffrey; Mavondo, Felix

    2014-07-01

    To explore the complex relationships between nurses' personal resources, job satisfaction and 'customer' (patient) orientation. Previous research has shown that nursing is highly intensive, emotionally charged work, which affects nurses' job performance and their customer orientation as well as patient or 'customer' satisfaction. This study contributes to the literature by examining how nurses' personal resources relate to their personal satisfaction and customer orientation and the relationships between them. Specifically, this study explores the effects of two facets of emotional labour (deep acting and surface acting), empathic concern, self-efficacy and emotional exhaustion on personal job satisfaction and customer orientation. We also test the moderating effects of inauthenticity and emotional contagion. A quantitative survey. Data were collected through a self-completion questionnaire administered to a sample of 159 Australian nurses, in a public teaching hospital, in 2010. The data were analysed using Partial Least Square analysis. Partial Least Square analysis indicates that the final model is a good fit to the data (Goodness of Fit = 0.51). Deep acting and surface acting have different effects (positive and negative) on job satisfaction and 'customer' orientation, self-efficacy has a positive effect on both and emotional exhaustion has a positive effect on customer orientation and a negative effect on job satisfaction. The moderating effects of emotional contagion and empathic concern, in the final model, are discussed. Understanding the complex interactions between personal resources, job satisfaction and customer orientation helps to increase service providers' (nurses in this study) personal satisfaction and 'customer' orientation particularly in difficult contexts. © 2013 John Wiley & Sons Ltd.

  6. Histories of Public Service Broadcasters on the Web

    DEFF Research Database (Denmark)

    This edited volume details multiple and dynamic histories of relations between public service broadcasters and the World Wide Web. What does it mean to be a national broadcaster in a global communications environment? What are the commercial and public service pressures that were brought to bear...... when public service broadcasters implemented web services? How did “one- to-many” broadcasters adapt to the “many-to-many” medium of the internet? The thematic or- ganisation of this collection addresses such major issues, while each chapter offers a particular historical account of relations between...... public service broadcasters and the World Wide Web....

  7. COMPETENCY-BASED PAY AND SERVICE QUALITY: AN EMPIRICAL STUDY OF MALAYSIAN PUBLIC ORGANISATIONS

    Directory of Open Access Journals (Sweden)

    Ilhaamie Abdul Ghani Azmi

    2009-01-01

    Full Text Available A higher number of complaints have been filed by the public due to delays by public sectors in taking action and providing services to the public. This suggests that service quality is not being delivered as expected by customers. With competency-based pay being offered in the public sector under the System Saraan Malaysia (SSM, which aims to produce capable workers who are responsive to customers' demands by providing quality services, one would expect that there would be an improvement in the general quality of the services rendered. Thus, this research aimed to investigate the relationship between the extent of competency-based pay practices and service quality. The findings suggest that there is a positive relationship between competency-based pay practices and service provision, one of the SERVQUAL dimensions found in this study. Thus, Malaysian public organisations should offer this type of pay as frequently as possible in order to motivate civil servants to provide quality services to the public.

  8. 29 CFR 4.120 - Contracts for public utility services.

    Science.gov (United States)

    2010-07-01

    ... 29 Labor 1 2010-07-01 2010-07-01 true Contracts for public utility services. 4.120 Section 4.120... McNamara-O'Hara Service Contract Act Specific Exclusions § 4.120 Contracts for public utility... utility services, including electric light and power, water, steam, and gas.” This exemption is...

  9. 34 CFR 685.219 - Public Service Loan Forgiveness Program.

    Science.gov (United States)

    2010-07-01

    ... organization that is publicly funded and whose principal activities pertain to crime prevention, control or reduction of crime, or the enforcement of criminal law. Military service, for uniformed members of the U.S... are defined by the Bureau of Labor Statistics), public education, public library services,...

  10. PHYSICAL EVIDENCE AND QUALITY SERVICE DELIVERY IN PUBLIC HOSPITALS IN GHANA

    Directory of Open Access Journals (Sweden)

    Edem Max Azila-Gbettor

    2013-09-01

    Full Text Available This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987 typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix.

  11. NOAA's Regional Climate Services Program: Building Relationships with Partners and Customers to Deliver Trusted Climate Information at Usable Scales

    Science.gov (United States)

    Mecray, E. L.; Dissen, J.

    2016-12-01

    Federal agencies across multiple sectors from transportation to health, emergency management and agriculture, are now requiring their key stakeholders to identify and plan for climate-related impacts. Responding to the drumbeat for climate services at the regional and local scale, the National Oceanic and Atmospheric Administration (NOAA) formed its Regional Climate Services (RCS) program to include Regional Climate Services Directors (RCSD), Regional Climate Centers, and state climatologists in a partnership. Since 2010, the RCS program has engaged customers across the country and amongst many of the nation's key economic sectors to compile information requirements, deliver climate-related products and services, and build partnerships among federal agencies and their regional climate entities. The talk will include a sketch from the Eastern Region that may shed light on the interaction of the multiple entities working at the regional scale. Additionally, we will show examples of our interagency work with the Department of Interior, the Department of Agriculture, and others in NOAA to deliver usable and trusted climate information and resources. These include webinars, print material, and face-to-face customer engagements to gather and respond to information requirements. NOAA/National Centers for Environmental Information's RCSDs work on-the-ground to learn from customers about their information needs and their use of existing tools and resources. As regional leads, the RCSDs work within NOAA and with our regional partners to ensure the customer receives a broad picture of the tools and information from across the nation.

  12. US Forest Service Public Land Survey System Townships

    Data.gov (United States)

    US Forest Service, Department of Agriculture — A map service on the www depicting areas defined by the Public Lands Survey System grid that are referenced by their tier and range numbers, and are normally...

  13. The Psychology of Delivering a Psychological Service: Self-Organised Learning as a Model for Consultation

    Science.gov (United States)

    Clarke, Steve; Jenner, Simon

    2006-01-01

    The article describes how one Educational Psychology Service in the UK developed a service delivery based on self-organised learning (SOL). This model is linked to the paradigms and discourses within which educational psychology and special educational needs work. The work described here is dedicated to the memory of Brian Roberts, academic, close…

  14. A strategy for building public service motivation research Internationally

    NARCIS (Netherlands)

    Kim, S.; Vandenabeele, W.V.|info:eu-repo/dai/nl/323038816

    2010-01-01

    As public service motivation research grows qualitatively and quantitatively, some scholars question its appropriateness for international applications. This essay sets out a strategy of convergence for international research and measurement approaches. Studies that assess commonalities in public

  15. A strategy for building public service motivation research Internationally

    NARCIS (Netherlands)

    Kim, S.; Vandenabeele, W.V.

    2010-01-01

    As public service motivation research grows qualitatively and quantitatively, some scholars question its appropriateness for international applications. This essay sets out a strategy of convergence for international research and measurement approaches. Studies that assess commonalities in public se

  16. U.S. EPAs Public Geospatial Metadata Service

    Data.gov (United States)

    U.S. Environmental Protection Agency — EPAs public geospatial metadata service provides external parties (Data.gov, GeoPlatform.gov, and the general public) with access to EPA's geospatial metadata...

  17. Towards an environmental measurement cloud: delivering pollution awareness to the public

    OpenAIRE

    Federico Domínguez; Samuel Dauwe; Nguyen The Cuong; Dimitri Cariolaro; Abdellah Touhafi; Bart Dhoedt; Dick Botteldooren; Kris Steenhaut

    2014-01-01

    Geosensor networks and sensor webs are two technologies widely used for determining our exposure to pollution levels and ensuring that this information is publicly available. However, most of these networks are independent from each other and often designed for specific domains, hindering the integration of sensor data from different sources. We contributed to the integration of several environmental sensor networks in the context of the IDEA project. The objective of this project was to meas...

  18. Government Research Services in the Public Library.

    Science.gov (United States)

    Davidsson, Robert I.

    1997-01-01

    Describes the Government Information Service of Florida's Palm Beach County Library System (PBCLS). Highlights include models for service, the need for specialized government services, costs versus benefits, the Question-Response Service and Government Web site, and keys to success. (AEF)

  19. Cancer articles in weekly magazines: useful media to deliver cancer information to the public?

    Science.gov (United States)

    Nagata, Masayoshi; Takita, Morihito; Kishi, Yukiko; Kodama, Yuko; Matsumura, Tomoko; Murashige, Naoko; Homma, Yukio; Kami, Masahiro

    2013-04-01

    Japanese weekly magazines, which have a circulation of over 2 700 000, play important roles in communicating with the public. They offer a wide range of information, entertainment, gossip, politics and economics, and often include articles on cancer. However, cancer articles in magazines have not been systematically analyzed. We investigated cancer-related articles and advertisements in six major Japanese weekly magazines to demonstrate trends in public interest regarding cancer. The total number of articles assessed from July 2009 to December 2010 was 36 914, of which 696 (1.9%) were cancer articles. The total number of advertisements was 21 718, of which 340 (1.6%) were related to cancer. The number of cancer articles demonstrated an upward trend during the study period. Articles focused on lung (n = 145) and urogenital cancer (n = 122). The most common content comprised therapies and diagnosis (n = 340) and case reports on individual patients (n = 160). After a famous Japanese comedian revealed his prostate cancer diagnosis, the number of articles on prostate cancer increased from 2.0 to 6.6 per month. Immunotherapy including some dubious folk therapies was the most frequently reported cancer therapy in articles and advertisements (30.4%). A small group of oncologists were repeatedly referred to in comment sources; 35.6% of comments were presented by only five doctors. Cancer articles in weekly magazines are common paper media for providing cancer information to the public. However, the information provided might place emphasis on unestablished treatments or biased opinions.

  20. Efficiency in health public services provision and market failure

    Directory of Open Access Journals (Sweden)

    Carlos Arturo Meza Carvajalino

    2006-07-01

    Full Text Available This document studies the theoretical foundations, the different controversies regarding the health service and the conceptions adopted from the hypotheses related to the market efficiency in the provision of a public service and the consequent market failures. The author thinks that when the health public service was delegated to the market in Colombia they originated failures in the competition, externalities, preference goods and services, asymmetry and redistribution, among the most relevant ones.

  1. Public policy alienation of public service workers : A conceptual framework

    NARCIS (Netherlands)

    L.G. Tummers (Lars); V.J.J.M. Bekkers (Victor); A.J. Steijn (Bram)

    2007-01-01

    textabstractNowadays, many public professionals face identification problems towards public policies they have to implement; that is, they experience policy alienation. This is troublesome, as for a proper implementation a minimal level of identification with the public policy is required. We use li

  2. Non-physician delivered intravitreal injection service is feasible and safe

    DEFF Research Database (Denmark)

    Rasul, Asrin; Subhi, Yousif; Sørensen, Torben Lykke

    2016-01-01

    retinopathy. We systematically reviewed the existing literature to provide an overview of the experiences in this transformational process. METHODS: We searched for literature on 22 September 2015 using PubMed, Embase, the Cochrane Library, CINAHL and the Web of Science. Eligible studies had to address any...... outcome based on non-physician delivered intravitreal therapy regardless of the study design. Being non-physician was defined as the injecting personnel not being a physician, but no further restrictions were made. RESULTS: Five studies were included with a total of 31,303 injections having been performed...

  3. Comparing public and private hospital care service quality.

    Science.gov (United States)

    Camilleri, D; O'Callaghan, M

    1998-01-01

    The study applies the principles behind the SERVQUAL model and uses Donabedian's framework to compare and contrast Malta's public and private hospital care service quality. Through the identification of 16 service quality indicators and the use of a Likert-type scale, two questionnaires were developed. The first questionnaire measured patient pre-admission expectations for public and private hospital service quality (in respect of one another). It also determined the weighted importance given to the different service quality indicators. The second questionnaire measured patient perceptions of provided service quality. Results showed that private hospitals are expected to offer a higher quality service, particularly in the "hotel services", but it was the public sector that was exceeding its patients' expectations by the wider margin. A number of implications for public and private hospital management and policy makers were identified.

  4. Public service announcements: their effect on smoking.

    Science.gov (United States)

    McKinney, R M

    1988-01-01

    , though one would assume that this would initially serve to increase commitment to quit smoking. The applicability of these models to public service announcements are many. It is not enough to make individuals aware of the dangers of smoking but to create an unfavorable image and attitude towards smoking that leads an individual to action.(ABSTRACT TRUNCATED AT 400 WORDS)

  5. The real governance of disaster risk management in peri-urban Senegal: Delivering flood response services through co-production

    DEFF Research Database (Denmark)

    Schaer, Caroline; Hahonou, Eric Komlavi

    2017-01-01

    Disastrous and recurring floods have impacted West African urban centres over the last decade, accentuating already existing vulnerabilities in poor neighbourhoods. Climate change-induced changing weather patterns and more extreme weather events are only part of the explanation for this situation...... of public service delivery it also creates an environment favourable for brokers to take ownership of central processes of service delivery and for structural inequalities to be reinforced locally....

  6. Systematic review and narrative synthesis of the effectiveness of contraceptive service interventions for young people, delivered in educational settings.

    Science.gov (United States)

    Blank, Lindsay; Baxter, Susan K; Payne, Nick; Guillaume, Louise R; Pilgrim, Hazel

    2010-12-01

    This review was undertaken to determine the effectiveness of contraception service interventions for young people that were delivered in educational settings. We conducted a systematic review and narrative synthesis. Interventions were included where they were delivered in educational institutions, including schools, colleges, and pupil referral units. Young people aged 19 and under. Studies of wider age groups were included if the majority of participants were aged under 19 years. We included interventions which consisted of contraceptive service provision, and also interventions to encourage young people to use existing contraceptive services. The main outcome measures used in the studies were: rate of teenage pregnancy, rate of contraceptive use, and sexual behavior. Many outcome measures were self reported. Twenty-nine papers were included which reported on interventions to prevent adolescent pregnancy (and repeat pregnancy), school-based health centers, contraceptive use in college students, and multicomponent interventions. Intensive case management intervention conducted by a culturally matched school-based social worker (along with other components including peer education) were shown to be effective in preventing repeat adolescent pregnancy, at least for the duration of the intervention. Also, school-based health centers appear to be most effective when contraception provision is made available on site. The evidence from these papers is limited, in terms of both quality and quantity, along with consistency of findings, but some recommendations in relation to effective interventions can be made. Copyright © 2010 North American Society for Pediatric and Adolescent Gynecology. Published by Elsevier Inc. All rights reserved.

  7. Patient's perceptions about the service quality of public hospitals located at District Kohat.

    Science.gov (United States)

    Aman, Bakhtiar; Abbas, Faisal

    2016-01-01

    To determine patients' perception regarding service and quality of healthcare at public-sector institutions. The descriptive quantitative study was conducted in Kohat district, Pakistan, between July and December 2014, and focussed on 30 variables to assess the participants' perceptions of the actual healthcare service quality delivered. SERVQUAL instrument was used to measure the reliability and cronbach alpha was calculated to measure the reliability and validity of the instrument. A total of 200 questionnaires were distributed and 157(78.5%) were received back fully filled. Of them, 105(67%) were men and 52(33%) were women.The mean value of Assurance parameter was 3.05±0.88, indicating trust in public hospitals was high as they had experienced and capable doctors. On the other hand, the lowest mean value of 2.61±0.84 was for Empathy, highlighting the fact that public hospitals lacked the ability to handle patients' problem properly, services were not offered in time and they were short of staff. Public hospitals were largely seen as failing to deliver quality service.

  8. Identifying future models for delivering genetic services: a nominal group study in primary care

    Directory of Open Access Journals (Sweden)

    Davies Peter

    2005-04-01

    Full Text Available Background To enable primary care medical practitioners to generate a range of possible service delivery models for genetic counselling services and critically assess their suitability. Methods Modified nominal group technique using in primary care professional development workshops. Results 37 general practitioners in Wales, United Kingdom too part in the nominal group process. The practitioners who attended did not believe current systems were sufficient to meet anticipated demand for genetic services. A wide range of different service models was proposed, although no single option emerged as a clear preference. No argument was put forward for genetic assessment and counselling being central to family practice, neither was there a voice for the view that the family doctor should become skilled at advising patients about predictive genetic testing and be able to counsel patients about the wider implications of genetic testing for patients and their family members, even for areas such as common cancers. Nevertheless, all the preferred models put a high priority on providing the service in the community, and often co-located in primary care, by clinicians who had developed expertise. Conclusion There is a need for a wider debate about how healthcare systems address individual concerns about genetic concerns and risk, especially given the increasing commercial marketing of genetic tests.

  9. Public Service Motivation as a Predictor of Attraction to the Public Sector

    Science.gov (United States)

    Carpenter, Jacqueline; Doverspike, Dennis; Miguel, Rosanna F.

    2012-01-01

    According to public service motivation theory, individuals with a strong public service orientation are attracted to government jobs. This proposition was investigated in three studies by measuring public sector motivation at a pre-entry level as an individual difference variable affecting perceptions of fit and organizational attraction. Results…

  10. Cancer patients' questions and concerns expressed in an online nurse-delivered mail service: preliminary results.

    Science.gov (United States)

    Andersen, Trine; Ruland, Cornelia M

    2009-01-01

    Internet-based online patient-nurse communication (OPNC) services can constitute an important opportunity to support patients to manage their illness between treatment and rehabilitation while being at home. We explored the content of messages sent by prostate and breast cancer patients to an OPNC service to identify symptoms, problems, concerns and information needs expressed in these messages. Using qualitative content analyses we examined 276 messages sent from 38 breast and 22 prostate cancer patients during 15 months. Two main themes emerged: Concerns about physical symptoms and treatment side effects; and worries and questions about treatment and follow up. Analyses showed that cancer patients have many serious unanswered questions and concerns that can create considerable uncertainty and anxiety. An OPNC service can to a great extent meet patients' need for advice and information and thus be an important health care supplement that can improve quality of care.

  11. Cloud based intelligent system for delivering health care as a service.

    Science.gov (United States)

    Kaur, Pankaj Deep; Chana, Inderveer

    2014-01-01

    The promising potential of cloud computing and its convergence with technologies such as mobile computing, wireless networks, sensor technologies allows for creation and delivery of newer type of cloud services. In this paper, we advocate the use of cloud computing for the creation and management of cloud based health care services. As a representative case study, we design a Cloud Based Intelligent Health Care Service (CBIHCS) that performs real time monitoring of user health data for diagnosis of chronic illness such as diabetes. Advance body sensor components are utilized to gather user specific health data and store in cloud based storage repositories for subsequent analysis and classification. In addition, infrastructure level mechanisms are proposed to provide dynamic resource elasticity for CBIHCS. Experimental results demonstrate that classification accuracy of 92.59% is achieved with our prototype system and the predicted patterns of CPU usage offer better opportunities for adaptive resource elasticity.

  12. Service Quality Dimensions in Public Library: Nothern Area Experienced

    OpenAIRE

    2011-01-01

    Problem statement: Service quality has emerged as a key strategic issue in management. The service quality assessment tool SERVQUAL was introduced the dimensions of tangibles, reliability, responsiveness and assurance and empathy dimensions of service quality. Approach: The objective of this study is to investigate which service quality dimensions that mostly influenced the service quality in public library in Sungai Petani. The study was conducted among library users and ...

  13. NASA Enterprise Managed Cloud Computing (EMCC): Delivering an Initial Operating Capability (IOC) for NASA use of Commercial Infrastructure-as-a-Service (IaaS)

    Science.gov (United States)

    O'Brien, Raymond

    2017-01-01

    In 2016, Ames supported the NASA CIO in delivering an initial operating capability for Agency use of commercial cloud computing. This presentation provides an overview of the project, the services approach followed, and the major components of the capability that was delivered. The presentation is being given at the request of Amazon Web Services to a contingent representing the Brazilian Federal Government and Defense Organization that is interested in the use of Amazon Web Services (AWS). NASA is currently a customer of AWS and delivered the Initial Operating Capability using AWS as its first commercial cloud provider. The IOC, however, designed to also support other cloud providers in the future.

  14. 7 CFR 8.8 - Use by public informational services.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 1 2010-01-01 2010-01-01 false Use by public informational services. 8.8 Section 8.8 Agriculture Office of the Secretary of Agriculture 4-H CLUB NAME AND EMBLEM § 8.8 Use by public informational services. (a) In any advertisement, display, exhibit, visual and audio-visual material, news...

  15. 75 FR 27348 - Public Health Services Act; Delegation of Authority

    Science.gov (United States)

    2010-05-14

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention Public Health Services Act; Delegation of Authority Notice is hereby given that I have delegated to the Director, Office of Public Health...

  16. Public Service Loan Forgiveness. NASFAA Task Force Report

    Science.gov (United States)

    National Association of Student Financial Aid Administrators, 2014

    2014-01-01

    The Public Service Loan Forgiveness (PSLF) program was established in 2007 to encourage student borrowers to work in the public sector. Qualifying borrowers may have their Direct Loans forgiven after 10 years of full-time service in an eligible job. Currently, qualifying employers include federal, state, or local government agencies and tax-exempt…

  17. Past, present, and future of public service motivation research

    NARCIS (Netherlands)

    Vandenabeele, Wouter; Brewer, Gene A.; Ritz, Adrian

    2014-01-01

    This article reviews the evolution of almost 25 years of public service motivation research in order to identify what is necessary to raise future research to a higher level. First, we look at the rise in public service motivation research and try to provide an explanation for the increasing number

  18. Strengthening Public Revenue and Expenditure Management to Enhance Service Delivery

    OpenAIRE

    2013-01-01

    To achieve higher growth and reduce poverty and inequality, Mexico needs to improve public service delivery. Mexico is a middle-income country with continuing high levels of poverty (46.2 percent of the population). To improve public sector service delivery, Mexico needs to ensure sufficient financial and human resources relative to the needs of the population, and effective and efficient ...

  19. The Impact of Three Evidence-Based Programmes Delivered in Public Systems in Birmingham, UK

    Directory of Open Access Journals (Sweden)

    Michael Little

    2012-12-01

    Full Text Available The Birmingham Brighter Futures strategy was informed by epidemiological data on child well-being and evidence on “what works,” and included the implementation and evaluation of three evidence-based programmes in regular children’s services systems, as well as an integrated prospective cost-effectiveness analysis (reported elsewhere. A randomised controlled trial (RCT of the Incredible Years BASIC parenting programme involved 161 children aged three and four at risk of a social-emotional or behavioural disorder. An RCT of the universal PATHS social-emotional learning curriculum involved children aged four–six years in 56 primary schools. An RCT of the Level 4 Group Triple-P parenting programme involved parents of 146 children aged four–nine years with potential social-emotional or behavioural disorders. All three studies used validated standardised measures. Both parenting programme trials used parentcompletedmeasures of child and parenting behaviour. The school-based trial used teacher reports of children’s behaviour, emotions, and social competence.Incredible Years yielded reductions in negative parenting behaviours among parents, reductions in child behaviour problems, and improvements in children’s relationships. In the PATHS trial, modest improvements in emotional health and behavioural development after one year disappeared by the end of year two. There were no effects for Triple-P. Much can be learned from the strengths and limitations of the Birmingham experience.

  20. Using ecosystem services in community-based landscape planning: science is not ready to deliver

    NARCIS (Netherlands)

    Opdam, P.F.M.

    2013-01-01

    Community-based landscape governance is considered as conditional to achieving sustainable landscape. I consider landscape governance from the point of view of adapting landscapes to create value out of ecosystem services, using the social–ecological system model as a theoretical framework. I advoca

  1. Distance Career Counseling: A Technology-Assisted Model for Delivering Career Counseling Services.

    Science.gov (United States)

    Djadali, Yas; Malone, James F.

    The purpose of the present article is to demonstrate the need for distance career counseling services, and to present an evolving counseling model that combines the best practices of face-to-face career counseling with technology. The article begins by tracing the historical development of distance career counseling models, and then illustrates…

  2. Challenges and Opportunities To Deliver Research Services to Parliamentarians in the Japanese Diet.

    Science.gov (United States)

    Takeda, Michiyo

    This paper outlines the challenges and opportunities for the services of the Japanese National Diet Library (NDL), especially the Research and Legislative Reference Bureau by using a SWOT (Strength, Weaknesses, Opportunities, and Threats) analysis. The introduction lists the major goals of the NDL's reform. The second section discusses the NDL's…

  3. Organizing innovation to deliver financial services to the base of the Pyramid

    NARCIS (Netherlands)

    Posthumus, B.; Homberg, M.J.C. van den; Boer, J. de; Klarsfeld, L.; Chevrollier, N.; Jaspert, T.

    2013-01-01

    Over the past twenty years, the number of mobile phone subscriptions has risen from 12 million to more than six billion. 75% of the world has access to a mobile phone and the developing world is now more mobile than the developed world. However, the growth of non-voice services on these mobiles for

  4. The Use of Telecommunication to Deliver Services to Rural and Urban Vocational Rehabilitation Clients

    Science.gov (United States)

    Ipsen, Catherine; Rigles, Bethany; Arnold, Nancy; Seekins, Tom

    2012-01-01

    Telecommunication offers a cost-saving alternative to face-to-face vocational rehabilitation (VR) service delivery, yet little is known about the current use. This article describes findings from an exploratory survey of 1,187 counselors, representing 13 VR agencies across the United States. The online survey explored agency, counselor, and client…

  5. The Use of Telecommunication to Deliver Services to Rural and Urban Vocational Rehabilitation Clients

    Science.gov (United States)

    Ipsen, Catherine; Rigles, Bethany; Arnold, Nancy; Seekins, Tom

    2012-01-01

    Telecommunication offers a cost-saving alternative to face-to-face vocational rehabilitation (VR) service delivery, yet little is known about the current use. This article describes findings from an exploratory survey of 1,187 counselors, representing 13 VR agencies across the United States. The online survey explored agency, counselor, and client…

  6. Delivering Clinical Services to Vietnamese Americans: Implications for Speech-Language Pathologists.

    Science.gov (United States)

    Saenz, Terry Irvine; Huer, Mary Blake; Doan, Julie Huong Diem; Heise, Melinda; Fulford, Lana

    2001-01-01

    This article summarizes what is known about: (1) Vietnamese history and immigration patterns; (2) probable demographics of consumers within the Vietnamese American community who would need speech-language services; (3) the culture and structure of the Vietnamese-American family; and (4) traditional Vietnamese medical practices. Six principles for…

  7. Comparative performance of seven long-running telemedicine networks delivering humanitarian services.

    Science.gov (United States)

    Wootton, Richard; Geissbuhler, Antoine; Jethwani, Kamal; Kovarik, Carrie; Person, Donald A; Vladzymyrskyy, Anton; Zanaboni, Paolo; Zolfo, Maria

    2012-09-01

    Seven long-running telemedicine networks were surveyed. The networks provided humanitarian services (clinical and educational) in developing countries, and had been in operation for periods of 5-15 years. The number of experts serving each network ranged from 15 to 513. The smallest network had a total of 10 requesters and the largest one had more than 500 requesters. The networks operated in nearly 60 countries. The seven networks managed a total of 1857 cases in 2011, i.e. an average of 265 cases per year per network. There was a significant growth in total activity, amounting to 100.3 cases per year during the 15 year study period. In 2011, network activity was 50-700 teleconsultations per network. There were clear differences in the patterns of activity, with some networks managing an increasing caseload, and others managing a slowly reducing caseload. The seven networks had published a total of 44 papers listed in Medline which summarized the evidence resulting from the delivery of services by telemedicine. There was a dearth of information about clinical and cost-effectiveness. Nevertheless, the services were widely appreciated by referring doctors, considered to be clinically useful, and there were indications that clinical outcomes for telemedicine patients were often improved. Despite a lack of formal evidence, the present study suggests that telemedicine can provide clinically useful services in developing countries.

  8. Using mass transit public service advertising to market family planning.

    Science.gov (United States)

    Blonna, R; McNally, K; Grasso, C

    1990-03-01

    To increase public awareness of family planning services in New Jersey, the Family Planning Program of the State Department of Health conducted an intermediary marketing campaign using free public service advertising on mass transit. In 1986, the year of the campaign, 237 calls were made to the advertised hotline, resulting in a like number of referrals to family planning service providers. Also, 2664 new patients examined in the state's family planning agencies in 1986 cited exposure to the media campaign as the reason for their visits. The results of the campaign and their implications for other public service agencies are discussed.

  9. Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part I: Utility, technical performance and service provider perspective

    Directory of Open Access Journals (Sweden)

    Breen Patricia

    2010-09-01

    Full Text Available Abstract Background Formative evaluation is conducted in the early stages of system implementation to assess how it works in practice and to identify opportunities for improving technical and process performance. A formative evaluation of a teleneurophysiology service was conducted to examine its technical and sociological dimensions. Methods A teleneurophysiology service providing routine EEG investigation was established. Service use, technical performance and satisfaction of clinical neurophysiology personnel were assessed qualitatively and quantitatively. These were contrasted with a previously reported analysis of the need for teleneurophysiology, and examination of expectation and satisfaction with clinical neurophysiology services in Ireland. A preliminary cost-benefit analysis was also conducted. Results Over the course of 40 clinical sessions during 20 weeks, 142 EEG investigations were recorded and stored on a file server at a satellite centre which was 130 miles away from the host clinical neurophysiology department. Using a virtual private network, the EEGs were accessed by a consultant neurophysiologist at the host centre for interpretation. The model resulted in a 5-fold increase in access to EEG services as well as reducing average waiting times for investigation by a half. Technically the model worked well, although a temporary loss of virtual private network connectivity highlighted the need for clarity in terms of responsibility for troubleshooting and repair of equipment problems. Referral quality, communication between host and satellite centres, quality of EEG recordings, and ease of EEG review and reporting indicated that appropriate organisational processes were adopted by the service. Compared to traditional CN service delivery, the teleneurophysiology model resulted in a comparable unit cost per EEG. Conclusion Observations suggest that when traditional organisational boundaries are crossed challenges associated with the

  10. Exploring New Ways to Deliver Value to Healthcare Organizations: Algorithmic Testing, Data Integration, and Diagnostic E-consult Service.

    Science.gov (United States)

    Risin, Semyon A; Chang, Brian N; Welsh, Kerry J; Kidd, Laura R; Moreno, Vanessa; Chen, Lei; Tholpady, Ashok; Wahed, Amer; Nguyen, Nghia; Kott, Marylee; Hunter, Robert L

    2015-01-01

    As the USA Health Care System undergoes transformation and transitions to value-based models it is critical for laboratory medicine/clinical pathology physicians to explore opportunities and find new ways to deliver value, become an integral part of the healthcare team. This is also essential for ensuring financial health and stability of the profession when the payment paradigm changes from fee-for-service to fee-for-performance. About 5 years ago we started searching for ways to achieve this goal. Among other approaches, the search included addressing the laboratory work-ups for specialists' referrals in the HarrisHealth System, a major safety net health care organization serving mostly indigent and underserved population of Harris County, TX. We present here our experience in improving the efficiency of laboratory testing for the referral process and in building a prototype of a diagnostic e-consult service using rheumatologic diseases as a starting point. The service incorporates algorithmic testing, integration of clinical, laboratory and imaging data, issuing structured comprehensive consultation reports, incorporating all the relevant information, and maintaining personal contacts and an e-line of communications with the primary providers and referral center personnel. Ongoing survey of providers affords testimony of service value in terms of facilitating their work and increasing productivity. Analysis of the cost effectiveness and of other value indicators is currently underway. We also discuss our pioneering experience in building pathology residents and fellows training in integrated diagnostic consulting service.

  11. Is social enterprise the way forward for public services?

    Science.gov (United States)

    Jones, Ceri

    Social enterprises are organisations set up to deliver public benefit rather than private profit, and are often owned by their staff. Their social and environmental focus makes them ideal for providing flexible and responsive health and social care. This article explains how social enterprises differ from other types of businesses and from public bodies. It explains the policy context and benefits of setting them up and gives examples of social enterpris in practice.

  12. Behaviour and action:citizens vs.public services

    OpenAIRE

    Lucica MATEI; Ani MATEI

    2010-01-01

    The paper presents the relation between citizens and public service providers from the view of the applicability of the theory of consumers’ interests and operation of the market mechanisms in the public sector. The roles between the provider and consumer/ user of the service are continuously subject to transformations, determined by the change of systems and mechanisms of public administration. The relations citizen-administration provide the means in order to build the typolo...

  13. ENRICHED ETOM FRAMEWORK IN SERVICE DELIVER OPERATION THROUGH ALIGNMENT WITH SOME OF COBIT5 STRATEGIC OBJECTIVES

    OpenAIRE

    Faride Latifi; Ramin Nasiri; Mehran Mohsenzadeh

    2014-01-01

    eTOM is a standard framework that is defined in telecommunication business processes area. It contains of three phases, 1. Operations 2. Infrastructure, Strategy and Product 3. Enterprise Management. The goal of this paper is to enrich the processes in operations phase included of service assurance and fulfillment and to increase customer retention and loyalty and SLA fulfillment. For this purpose some processes in DSS domain of COBIT5 is introduced and mapped in different area of eTOM operat...

  14. Economic analysis of delivering primary health care services through community health workers in 3 North Indian states.

    Directory of Open Access Journals (Sweden)

    Shankar Prinja

    Full Text Available We assessed overall annual and unit cost of delivering package of services and specific services at sub-centre level by CHWs and cost effectiveness of Government of India's policy of introducing a second auxiliary nurse midwife (ANM at the sub-centre compared to scenario of single ANM sub-centre.We undertook an economic costing of health services delivered by CHWs, from a health system perspective. Bottom-up costing method was used to collect data on resources spent in 50 randomly selected sub-centres selected from 4 districts. Mean unit cost along with its 95% confidence intervals were estimated using bootstrap method. Multiple linear regression model was used to standardize cost and assess its determinants.Annually it costs INR 1.03 million (USD 19,381, or INR 187 (USD 3.5 per capita per year, to provide a package of preventive, curative and promotive services through community health workers. Unit costs for antenatal care, postnatal care, DOTS treatment and immunization were INR 525 (USD 10 per full ANC care, INR 767 (USD 14 per PNC case registered, INR 974 (USD 18 per DOTS treatment completed and INR 97 (USD 1.8 per child immunized in routine immunization respectively. A 10% increase in human resource costs results in 6% rise in per capita cost. Similarly, 10% increment in the ANC case registered per provider through-put results in a decline in unit cost ranging from 2% in the event of current capacity utilization to 3% reduction in case of full capacity utilization. Incremental cost of introducing 2nd ANM at sub-centre level per unit percent increase ANC coverage was INR 23,058 (USD 432.Our estimates would be useful in undertaking full economic evaluations or equity analysis of CHW programs. Government of India's policy of hiring 2nd ANM at sub-centre level is very cost effective from Indian health system perspective.

  15. The road to success - from high quality public services towards the high-quality public administration

    OpenAIRE

    Mitreva, Elizabeta; Taskov, Nako

    2013-01-01

    There is empirical evidence that various quality improvement programmes in public administration have increased users' satisfaction. Yet, at the same time, mass public surveys indicate a decrease in trust in national government, Parliament and the civil service. This indicates that there is no linear relationship between service quality and trust. The perception of quality come from very specific observations of public services whereas trust refers to the government machinery in general. ...

  16. Delivering Mental Health Services to OEF/OIF Veterans: A VHA Qualitative Study.

    Science.gov (United States)

    Signoracci, Gina M; Bahraini, Nazanin H; Matarazzo, Bridget B; Olson-Madden, Jennifer H; Brenner, Lisa A

    2014-09-01

    Veterans Health Administration (VHA) mental health (MH) professionals are providing care to increasing numbers of veterans who served in Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF). This study aimed to describe MH clinicians' views of OEF/OIF veteran needs and how providers meet those needs within a large system of care. Qualitative research methodology, specifically qualitative description, was used to explore VHA MH clinicians' experiences providing MH services to OEF/OIF veterans. Thirteen VA MH providers participated in semistructured interviews, which included questions regarding the following areas: psychiatric needs of OEF/OIF veterans; collaboration and referral; needs and resources; and the personal/professional impact of providing services to this cohort. Themes emerged which highlighted complex challenges faced by OEF/OIF veterans, barriers associated with matching the unique needs of these veterans with existing treatments, and the challenges and rewards associated with providing care to members of this population. Capturing provider perspectives within MH services suggest potential areas for innovation aimed at providing patient-centered care to this cohort of veterans. Results may also inform future work aimed at meeting the needs of both OEF/OIF veterans and MH providers. © The Author(s) 2014.

  17. Feasibility of a clearing house for improved cooperation between telemedicine networks delivering humanitarian services: acceptability to network coordinators

    Directory of Open Access Journals (Sweden)

    Richard Wootton

    2012-10-01

    Full Text Available Background: Telemedicine networks, which deliver humanitarian services, sometimes need to share expertise to find particular experts in other networks. It has been suggested that a mechanism for sharing expertise between networks (a ‘clearing house’ might be useful. Objective: To propose a mechanism for implementing the clearing house concept for sharing expertise, and to confirm its feasibility in terms of acceptability to the relevant networks. Design: We conducted a needs analysis among eight telemedicine networks delivering humanitarian services. A small proportion of consultations (5–10% suggested that networks may experience difficulties in finding the right specialists from within their own resources. With the assistance of key stakeholders, many of whom were network coordinators, various methods of implementing a clearing house were considered. One simple solution is to establish a central database holding information about consultants who have agreed to provide help to other networks; this database could be made available to network coordinators who need a specialist when none was available in their own network. Results: The proposed solution was examined in a desktop simulation exercise, which confirmed its feasibility and probable value. Conclusions: This analysis informs full-scale implementation of a clearing house, and an associated examination of its costs and benefits.

  18. Great Expectations of Public Service Delegation: A systematic review

    NARCIS (Netherlands)

    Overman, S.P.

    2016-01-01

    Politicians use a variety of expectations to justify the delegation of public services to public, semi-public or private organizations. This article reveals expectations of delegation, as well as its correlates. Empirical evidence is drawn from a systematic review of 250 peer-reviewed articles publi

  19. Great Expectations of Public Service Delegation: A Systematic Review

    NARCIS (Netherlands)

    Overman, Sjors

    2016-01-01

    Politicians use a variety of expectations to justify the delegation of public services to public, semi-public or private organizations. This article reveals expectations of delegation, as well as its correlates. Empirical evidence is drawn from a systematic review of 250 peer-reviewed articles publi

  20. Service-learning: an integral part of undergraduate public health.

    Science.gov (United States)

    Cashman, Suzanne B; Seifer, Sarena D

    2008-09-01

    In 2003, the Institute of Medicine (IOM) described public health as "an essential part of the training of citizens," a body of knowledge needed to achieve a public health literate citizenry. To achieve that end, the IOM recommended that "all undergraduates should have access to education in public health." Service-learning, a type of experiential learning, is an effective and appropriate vehicle for teaching public health and developing public health literacy. While relatively new to public health, service-learning has its historical roots in undergraduate education and has been shown to enhance students' understanding of course relevance, change student and faculty attitudes, encourage support for community initiatives, and increase student and faculty volunteerism. Grounded in collaborative relationships, service-learning grows from authentic partnerships between communities and educational institutions. Through emphasizing reciprocal learning and reflective practice, service-learning helps students develop skills needed to be effective in working with communities and ultimately achieve social change. With public health's enduring focus on social justice, introducing undergraduate students to public health through the vehicle of service-learning as part of introductory public health core courses or public health electives will help ensure that our young people are able to contribute to developing healthy communities, thus achieving the IOM's vision.

  1. Athletic Trainer Services in Public and Private Secondary Schools.

    Science.gov (United States)

    Pike, Alicia M; Pryor, Riana R; Vandermark, Lesley W; Mazerolle, Stephanie M; Casa, Douglas J

    2017-01-01

     The presence of athletic trainers (ATs) in secondary schools to provide medical care is crucial, especially with the rise in sports participation and resulting high volume of injuries. Previous authors have investigated the level of AT services offered, but the differences in medical care offered between the public and private sectors have not been explored.  To compare the level of AT services in public and private secondary schools.  Concurrent mixed-methods study.  Public and private secondary schools in the United States.  A total of 10 553 secondary schools responded to the survey (8509 public, 2044 private).  School administrators responded to the survey via telephone or e-mail. Descriptive statistics depict national data. Open-ended questions were evaluated through content analysis.  A greater percentage of public secondary schools than private secondary schools hired ATs. Public secondary schools provided a higher percentage of full-time, part-time, and clinic AT services than private secondary schools. Only per diem AT services were more frequent in the private sector. Regardless of the extent of services, reasons for not employing an AT were similar between sectors. Common barriers were budget, school size, and lack of awareness of the role of an AT. Unique to the public sector, remote location was identified as a challenge faced by some administrators.  Both public and private secondary schools lacked ATs, but higher percentages of total AT services and full-time services were available in the public sector. Despite differences in AT services, both settings provided a similar number of student-athletes with access to medical care. Barriers to hiring ATs were comparable between public and private secondary schools; however, remote location was a unique challenge for the public sector.

  2. Using community partners to deliver low-cost and effective emergency management and business continuity services.

    Science.gov (United States)

    Thomas, Joan; Roggiero, Jean Paul; Silva, Brian

    2010-11-01

    Small to medium-sized organisations enhance their business mission as well as their communities by continuing to offer services in extreme circumstances. Developing emergency preparedness and business continuity plans that are cost-effective, comprehensive and operational for small to medium-sized organisations with limited resources requires a consistent, supportive, hands-on approach over time with professionals to create appropriate and sustainable strategies. Using a unique, multi-layered and applied approach to emergency preparedness training, organisations have successfully created plans that are effective and sustainable.

  3. Using e-health applications to deliver new mental health services.

    Science.gov (United States)

    Christensen, Helen; Hickie, Ian B

    2010-06-07

    Traditional clinic-based service delivery systems remain inaccessible to many Australians with mental health problems. If we are to substantially reduce the burden of mental illness, we need to develop more accessible, empowering and sustainable models of mental health care. E-health technologies have specific efficiencies and advantages in the domains of health promotion, prevention, early intervention and prolonged treatment. It is timely to use the best features of these technologies to start to build a more responsive and efficient mental health care system.

  4. A call for differentiated approaches to delivering HIV services to key populations

    Directory of Open Access Journals (Sweden)

    Virginia Macdonald

    2017-07-01

    Conclusions: The application of a differentiated service approach for KP could increase the number of people who know their status and receive effective and sustained prevention and treatment for HIV. However, while community-based and lay provider testing are effective and affordable, they are not implemented to scale. Furthermore regulatory barriers to legitimizing lay and peer providers as part of healthcare delivery systems need to be overcome in many settings. WHO recommendations on task shifting and decentralization of ART treatment and care are often not applied to KP settings.

  5. Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part I: utility, technical performance and service provider perspective.

    LENUS (Irish Health Repository)

    Breen, Patricia

    2010-01-01

    Formative evaluation is conducted in the early stages of system implementation to assess how it works in practice and to identify opportunities for improving technical and process performance. A formative evaluation of a teleneurophysiology service was conducted to examine its technical and sociological dimensions.

  6. Exploring operational barriers encountered by community midwives when delivering services in two provinces of Pakistan: a qualitative study.

    Science.gov (United States)

    Ur Rehman, Shafiq; Ahmed, Jamil; Bahadur, Sher; Ferdoos, Amber; Shahab, Muhammad; Masud, Nazish

    2015-01-01

    to explore barriers experienced by community midwives (CMWs) when delivering services, from their own and their managers׳ perspectives, at provincial and district level in the context of organisational factors, and to determine other factors linked with the poor performance of CMWs in the delivery of maternal, neonatal and child health (MNCH)-related services within their communities. qualitative study design using in-depth interviews (IDIs) and focus group discussions (FGDs). two districts in Khyber Pakhtunkhwa and Punjab provinces in Pakistan. 41 participants were interviewed in depth; they included CMWs, lady health supervisors and managerial staff of the MNCH programme. participants were interviewed about administrative issues including financial and policy areas, training and deployment in the community, functioning in the community, and supervision and referral for emergency cases. CMWs reported financial constraints, training needs and difficulty with building relationships in the community. They required support in terms of logistics, essential supplies, and mechanisms for referral of complicated cases to higher-level health facilities. CMWs working in developing countries face many challenges; starting from their training, deployment in the field and delivery of services in their respective communities. Facilitating their work and efforts through improved programming of the CMW's services can overcome these challenges. the MNCH programme, provincial government and other stakeholders need to take ownership of the CMW programme and implement it comprehensively. Long-term adequate resource allocation is needed to sustain the programme so that improvements in maternal and child health are visible. Copyright © 2014 Elsevier Ltd. All rights reserved.

  7. Developing satellite communications for public service: Prospects in four service areas

    Science.gov (United States)

    1977-01-01

    The Public Service Satellite Consortium evaluated prospects for satellite telecommunications in four areas of the public service: the U.S. health care system, elementary and secondary education, American libraries, and that sector of the public service which is concerned with the provision of continuing education to health professionals. Three important conclusions were reached. First, throughout the public service there are three recurring needs: improved access, cost containment, and maintenance of quality. Appropriate application of communication satellite systems could ameliorate each of these concerns. Second, there appears to be an enormous latent demand for data communication services throughout the public service. The potential demand in 1982 to support requirements in hospital administration, library services and other information-retrieval activities, equipment maintenance, and environmental monitoring may be in excess of $300 million a year. Third, administrative applications of data communication networks show particular promise, especially in rural areas.

  8. The Use of Format Adaptation in Danish Public Service Programming

    DEFF Research Database (Denmark)

    Jensen, Pia Majbritt

    2013-01-01

    The article investigates Danish public service broadcasters’ use of format adaptations over a 12-year period in order to examine claims that formats constitute a potential threat to public service broadcasting and the national Danish television industry and culture. The article’s findings, howeve...... service orientation. Instead the article argues, following German sociologist Ulrich Beck, that format adaptation can represent a form of ‘banal transnationalism’, pointing to the fact that the world is no longer exclusively defined by national boundaries.......The article investigates Danish public service broadcasters’ use of format adaptations over a 12-year period in order to examine claims that formats constitute a potential threat to public service broadcasting and the national Danish television industry and culture. The article’s findings, however...

  9. An Analysis of Public Service Structural Imbalances in Rural China

    Institute of Scientific and Technical Information of China (English)

    林万龙

    2008-01-01

    Rectifying the structural imbalance between the provision of and demand for rural public services can effectively boost the efficiency of public funds utilization and the level of public service provision. Based on the findings of a field survey, this article presents a summary of the structural imbalance between the provision of and demand for rural public services. This paper holds that the structural imbalance is primarily reflected in the dislocation between provision and demand, the unsuitable mode of provision, the monolithic provision mechanism, the excessive focus on construction at the expense of governance and the overemphasis of counties and townships at the cost of villages. Such structural imbalance is principally because of the limited financial strength of government at the grass-roots level due to treasury centralization and the over-dependence of public services on special funds allocated by government at or above provincial level.

  10. Occupational hazards in a public ambulance service.

    Science.gov (United States)

    Constantin, Brânduşa; Morariu, S; Duma, Olga Odetta

    2013-01-01

    To identify the occupational risks in an ambulance service and to assess their impact on the health of employees. Two marched groups (number, sex, age, length of exposure) from two different work sectors were selected. A 60 item questionnaire was used. The 60 items were grouped into four categories related to work organization, work environment, neuropsychosensorial risk factors and health system and occupational safety-related risk factors and hazards. The data were statistically processed, significant correlations between the risk factors and the associated symptoms being found. Compared to the control group, significantly higher values (pground, carrying weight, vicious postures) were found in ambulance service staff; cervical and lumbar spine problems were the most common complaints of ambulance service staff. The specific risk factors for ambulance service employees directly related to musculoskeletal disorders have been established.

  11. Quality of health care: the responsibility of health care professionals in delivering high quality services.

    Science.gov (United States)

    Giangrande, A

    1998-11-01

    According to a recent definition, quality of care consists of the degree to which health services increase the likelihood of desired health outcomes and are consistent with current professional knowledge; a definition that introduces both requirements of outcomes and the appropriateness of the process used. Clearly many different figures are interested in quality assessment initiatives in the health care field and these include patients, administrators and doctors each having different perspective. Doctors obviously pay greater attention to technical quality and results, giving greater emphasis to the health of the individual patient, tending to give priority to technical excellence and interaction between patient and doctor. Although the perspective of health care professionals is widely acknowledged to be important and useful, other perspectives on quality have been emphasised in recent years. The most important of these is the recognition that care must be responsive to the preferences and values of the consumers of health care services. In complete harmony with one's own professional commitment, the attention to the perspectives of patients must give physician the chance to identify methods of measuring and verifying quality which take account of the expectations of the many groups with an interest in improving the functioning of the health system. A global approach in the health field is needed the more specialization advances. The quality of medicine lies in its capacity to integrate what science says is appropriate and to be recommended, what can be reconciled with human rights and the self determination of the patient and what can be achieved by optimising available resources. In this complex context, the doctor could take on both the role of the person who decides on the use of resources and the one of social mediator.

  12. Metal casting industry of the future: An integrated approach to delivering energy efficiency products and services

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1998-12-01

    The Industries of the Future process is driven by industry. Through technology roadmaps, industry participants set technology priorities, assess the progress of R and D, and ultimately lead the way in applying research results. This approach to private-public partnerships ensures the most strategic allocation possible of limited resources for the development of new technologies and the enhancement of industrial processes. Based on industry`s request, OIT`s role is to help facilitate the Industries of the Future strategy and to support the development and deployment of technologies that will shape the future of the metal casting industry. Part of this role is to encourage industry to undertake long-term, sector-wide technology planning and to selectively cost-share with OIT in collaborative R and D activities that match OIT`s mission. OIT metal casting research requires a dollar for dollar industry cost share.

  13. IMPROVING PUBLIC SERVICES THROUGH A ORGANIZATIONAL PERFORMANCE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    IOANA STĂNCESCU

    2010-01-01

    Full Text Available Organizational management, systemic approach, is known more as a system Management, that set of factors such as organizational, methodological information, decisions and relationships between them, as outlined, that will achieve objectives. Fundamental objective of management in public organizations involved in the holders of public office positions and leadership and execution in this area an additional responsibility to manage all types of resources available to the public sector, namely human resources, information, material and financial.Summary of process management is focusing on human coordination of joint work. An important role in this process is modernizing organizational management and quality delivery of public services or the institution's activities, public services more efficient by implementing innovative tools, leading to a government driven process to a results-oriented public service.

  14. Artificial Intelligence and Public Healthcare Service Innovation

    DEFF Research Database (Denmark)

    Sun, Tara Qian; Medaglia, Rony

    Public healthcare ecosystems are complex networks of diverse actors that are subject to pressures to innovate, also a result of technological advancements. Artificial Intelligence (AI), in particular, has the potential to transform the way hospitals, doctors, patients, government agencies...

  15. Problems of Public Service Reforming at the Present Stage

    Directory of Open Access Journals (Sweden)

    Arzamet M. Kamkiya

    2015-09-01

    Full Text Available In the present article author investigates problems of public service reforming at the present stage. In the research author notes that the centuries-old history of the state construction proved that any civilized state can't effectively function without highly professional device of public service, and effective public service serves as a key factor of durability of the government, her authority. In the conclusion author notes that during new state construction in Russia it is necessary to adopt federal laws which would regulate not only separate aspects, but also all process of legal support of professional activity on realization of powers of government bodies.

  16. The Relationship Between Population Size and Contracting Out Public Services

    DEFF Research Database (Denmark)

    Foged, Søren Kjær

    2015-01-01

    What is the causal relationship between population size and the contracting out of public service delivery in local governments? The size of the population of a given municipality has long been thought to be an important driver of contracting out public service delivery, which theoretically....../contracting out relationship. Results show that the relationship differs across policy sectors: It is negative for services with high fixed costs, presumably due to scale economies, and is positive for services that are difficult to measure, probably due to more administrative and technical capacity in larger...

  17. CHARACTERISTICS OF MARKETING IN PROFESIONAL SERVICES DELIVERED BY THE HEALTHCARE SYSTEM

    Directory of Open Access Journals (Sweden)

    Carmen Gabriela SECARA

    2013-09-01

    Full Text Available Equilibrium position of a competitive market must necessarily be an „pareto optimal”: with every transaction made, people get rich without anyone else to deplete. If there is no increasing income - economies of scale or proportion - in the production system, then each „pareto optimal” condition is a competitive equilibrium position, depending on the distribution of purchasing power. Where there are concerns about income distribution and hence of goods and services between individuals, the state can interfere by changing this algorithm of purchasing power distribution, within the economy. On the other hand, if some individuals are reluctant to risk (theory contradicted by the existence of gambling, then providing insurances is incumbent on mutually beneficial exchanges, because people are willing to pay for the convenience of not having to worry about the future events that may affect their existence. Another problem of the insurance field is that of ”moral hazard": since signing an insurance contract, the insured is no longer trying as hard to prevent accidents against which they have been insured, therefore the likelihood of occurrence for such accidents increases.

  18. An Analysis of Business Models in Public Service Platforms

    DEFF Research Database (Denmark)

    Ranerup, Agneta; Zinner Henriksen, Helle; Hedman, Jonas

    2016-01-01

    Public Service Platforms (PSPs) are a new type of technology platform. They are based in the philosophy of New Public Management (NPM) and support public services for citizens in quasi-markets. This article increases our understanding of the business models behind these PSPs in terms of their Value...... Propositions, structures, networks, and financing. We interviewed representatives from 14 PSP providers in four public sectors in Sweden: education, healthcare, elder care, and public pensions. We identified a “Traditional view” with its focus on public agencies and neutral information and an “Emerging view......” that includes dialogues, user evaluations, long-term perspectives on choice, promotion of the ideal of choice, and self-promotion by public agencies. The article contributes to research with its empirical example of the digitalization of NPM and the underlying business logic of PSPs....

  19. Methods employed by public libraries in providing services to ...

    African Journals Online (AJOL)

    Methods employed by public libraries in providing services to people living with HIV and AIDS in Benue ... Log in or Register to get access to full text downloads. ... and poster in meeting health information needs of PLWHA in Benue State.

  20. A Liquid work-life under public service contracting

    DEFF Research Database (Denmark)

    Lindholst, Christian

    A part of the reality behind public service contracting in Denmark as well as in many other countries is that a growing number of people are employed in uncertain and temporary conditions and relations in what can be characterized as ‘liquidized’ work-lives. This reality and its consequences...... of staffs’ work-life under public service contracting. The paper relies empirically on focus group interviews in two cases of staff transfers in public service contracting with different levels of liquefaction. it is found that staff transfer is a composite experience for staff with differential outcomes...... for staff, however, are only poorly understood in current theory and research on public service contracting through partial concepts and a tendency to focus merely on negative outcomes. Against this shortfall, the aim in this paper is to build a conceptually and empirically richer and more authentic account...

  1. The Marketing of Public Library Services.

    Science.gov (United States)

    Dragon, Andrea C.

    1983-01-01

    Defines the concept of marketing and relates models involving the exchanges and transactions of markets and charities to services offered by libraries. Market segmentation, understanding the behavior of markets, competition, and movement toward a market-oriented library are highlighted. Nineteen references are cited. (EJS)

  2. Service reliability and urban public transport design

    NARCIS (Netherlands)

    Van Oort, N.

    2011-01-01

    The last few decades have shown a substantial increase in personal mobility. Urban traffic and transport volumes have been increasing for years. However, the share of public transport in this mobility growth did not change much and still remains rather limited. To ensure the accessibility and liveab

  3. Public Service Provision in Clientelistic Political Settlements

    DEFF Research Database (Denmark)

    Whitfield, Lindsay; Hirvi, Marja

    2015-01-01

    's public water utility. It argues that, in order to understand why private-sector participation succeeds or fails and why similar arrangements have different outcomes across developing countries, we need to examine the effects of the informal institutional context, particularly the country...

  4. Governance and Innovation in Public sector Services

    DEFF Research Database (Denmark)

    Scupola, Ada; Zanfei, Antonello

    2015-01-01

    Based on a longitudinal case study of virtual library development, we highlight three important aspects that characterize the links between governance and innovation in public sector innovation. First, the examined case shows that the organizational complexities have increased in the transition f...

  5. Governance and Innovation in Public sector Services

    DEFF Research Database (Denmark)

    Scupola, Ada; Zanfei, Antonello

    2015-01-01

    Based on a longitudinal case study of virtual library development, we highlight three important aspects that characterize the links between governance and innovation in public sector innovation. First, the examined case shows that the organizational complexities have increased in the transition...

  6. Governance and Innovation in Public sector Services

    DEFF Research Database (Denmark)

    Scupola, Ada; Zanfei, Antonello

    2015-01-01

    from what could be considered as a spurious New Public Management approach, which incorporates elements of the traditional hierarchical model and elements of market-like competition, towards a “networked model” implying more emphasis on bottom-up decision making and a greater involvement of end users...

  7. Service reliability and urban public transport design

    NARCIS (Netherlands)

    Van Oort, N.

    2011-01-01

    The last few decades have shown a substantial increase in personal mobility. Urban traffic and transport volumes have been increasing for years. However, the share of public transport in this mobility growth did not change much and still remains rather limited. To ensure the accessibility and

  8. Service reliability and urban public transport design

    NARCIS (Netherlands)

    Van Oort, N.

    2011-01-01

    The last few decades have shown a substantial increase in personal mobility. Urban traffic and transport volumes have been increasing for years. However, the share of public transport in this mobility growth did not change much and still remains rather limited. To ensure the accessibility and liveab

  9. Communication and Ethical Behavior in the Public Service

    OpenAIRE

    Arta Musaraj; Julejda Gerxhi

    2010-01-01

    Setting up public administration which operates effectively and taking over responsibilities, both crucial on the point of view of the democracy indicators, requires great effort from all social stake holders in setting up and maintaining a public service organization. This notion implies the setting in function of the instruments and procedures that prevent undesirable behavior and provide encouragement of good behavior among operators of those services. While doing this, communication as a ...

  10. Public service providers and users in the information society

    Directory of Open Access Journals (Sweden)

    Bernt Krohn Solvang

    2015-03-01

    Full Text Available The issue to be discussed in this article is to what extent does ICT create new challenges for the relationship between public service providers and users? It is important to recognize the concept of social capital because the concept is vital to the understanding of access to the information society and efficient functioning of government in its service to citizens. In this way we see social capital as a mediating “institution” between public authorities and the citizens (users.

  11. QUALITY GROWTH AND EVALUATION OF PERFORMANCE OF LOCAL PUBLIC SERVICES

    Directory of Open Access Journals (Sweden)

    Remus Gherman

    2015-05-01

    Full Text Available Public sector reform aims to increase performance by improving its efficiency and effectiveness by improving the quality of services provided by public service in order to maximize individual welfare of citizens. The purpose of reform is to improve public services because they have to deal with uncertainties and rapid changes that take place in the internal environmental and external pressures. Public administration, in quality of service provider must make a series of efforts to ensure that citizens know their rights and public services on witch they can benefit taking into account the simplification of service delivery, a high quality of its, new administrative procedures for allocating resources in a transparent way and informing the citizens of standards of services and of the methods of compensation in case if the provided quality is different from that promised. Most important is the fact that the local government must realize that effectiveness involves defining objectives that must be achieved simultaneously with the estimation of the results obtained.

  12. Identifying Student Traits and Motives to Service-Learn: Public Service Orientation among New College Freshmen

    Science.gov (United States)

    Christensen, Robert K.; Stritch, Justin M.; Kellough, J. Edward; Brewer, Gene A.

    2015-01-01

    Among college students, public service motives influence choice of major or job. Although the link between public service motives and prosocial behavior has been established among working adults, researchers have not adequately examined how these motives affect the reported behavior of precareer students. In this article, the authors explored how…

  13. ATTITUDES OF VEGETABLE FARMERS TOWARDS PUBLIC AGRICULTURAL EXTENSION SERVICES

    Directory of Open Access Journals (Sweden)

    Tala Qtaishat

    2012-01-01

    Full Text Available Among vegetable farmers in Jordan, there are conflicting attitudes towards the extension activities provided by the public sector. Some farmers accept and adopt the recommendations of these activities; on the other hand, some people are not satisfied and consider these activities a waste of time for both the farmers and the government. This situation has serious impacts on the quality, duration and efficiency of the extension activities provided by government related agencies. Also, the situation will end in providing low-quality agricultural extension services to the farmers or providing these services in a non-productive manner. The actual attitudes of vegetable farmers towards Public Agricultural Extension Services (PAES in the Dear Alla Area of Jordan were investigated in this study. A total of 80 vegetable farmers were selected for the study. A questionnaire consisting of two main parts was used for data collection; the first part was related to personal and socio-economic characteristics of the sample individuals. The second part was related to extension activities. A five-point Likert-type scale was used as an instrument to gather primary data. The farmers rated their attitudes toward Public Agricultural Extension Services (PAES through 10 statements related carefully to the Public Agricultural Extension Services. Data analysis was done in two sections, consisting of data description and data inferential analysis. The results of the study revealed that the farmers’ overall attitude towards the public agricultural extension activities was negative. The farmers’ attitudes according to age, experience, educational level and frequency and type of contact with public extension services were also negative. The negative attitude of the participant farmers towards the Public Agricultural Extension Services means that the farmers were not satisfied with these services. Identifying the sources and types of public extension programs, the

  14. Effect of Managers on Public Service Performance

    DEFF Research Database (Denmark)

    Mikkelsen, Maria Falk

    and society as a whole (Esping-Andersen 2002; Grossman 2006; Heckman, Lochner, and Todd 2006). Teaching quality and school performance have attracted much academic as well as political attention and debate in recent decades. Particularly in Denmark, which for a number of years has been among the OECD...... countries spending most on education (OECD 2014a), while still performing at the OECD average in PISA tests and on equity measures (OECD 2014b). Studying ways of improving school performance is therefore important in its own right. Another advantage of using Danish schools as the setting......? Analyzing the Impact of Managers on Organizational Performance in Public and Private Organizations” Working paper [referred to as “Public vs. private”]....

  15. Measuring what matters in delivering services to remote-dwelling Indigenous mothers and infants in the Northern Territory, Australia.

    Science.gov (United States)

    Steenkamp, Malinda; Rumbold, Alice R; Kildea, Sue; Bar-Zeev, Sarah J; Kruske, Sue; Dunbar, Terry; Barclay, Lesley

    2012-08-01

    In the Northern Territory, 64% of Indigenous births are to remote-dwelling mothers. Delivering high-quality health care in remote areas is challenging, but service improvements, informed by participative action research, are under way. Evaluation of these initiatives requires appropriate indicators. Few of the many existing maternal and infant health indicators are specifically framed for the remote context or exemplify an Indigenous consumer perspective. We aimed to identify an indicator framework with appropriate indicators to demonstrate improvements in health outcomes, determinants of health and health system performance for remote-dwelling mothers and infants from pregnancy to first birthday. We reviewed existing indicators; invited input from experts; investigated existing administrative data collections and examined findings from a record audit, ethnographic work and the evaluation of the Darwin Midwifery Group Practice. Northern Territory. About 660 potentially relevant indicators were identified. We adapted the Aboriginal and Torres Strait Islander Health Performance Framework and populated the resulting framework with chosen indicators. We chose the indicators best able to monitor the impact of changes to remote service delivery by eliminating duplicated or irrelevant indicators using expert opinion, triangulating data and identifying key issues for remote maternal and infant health service improvements. We propose 31 indicators to monitor service delivery to remote-dwelling Indigenous mothers and infants. Our inclusive indicator framework covers the period from pregnancy to the first year of life and includes existing indicators, but also introduces novel ones. We also attempt to highlight an Indigenous consumer. © 2012 The Authors. Australian Journal of Rural Health © National Rural Health Alliance Inc.

  16. A Pilot Initiative to Deliver Community-based Psychiatric Services in Rural Haiti After the 2010 Earthquake.

    Science.gov (United States)

    Grelotti, David J; Lee, Amy C; Fils-Aimé, Joseph Reginald; Jean, Jacques Solon; Therosmé, Tatiana; Petit-Homme, Handy; Oswald, Catherine M; Raviola, Giuseppe; Eustache, Eddy

    2015-01-01

    Worldwide, there is a gap between the burden of mental distress and disorder and access to mental health care. This gap is particularly large in low- and middle-income countries (LMICs). After the 2010 earthquake in Haiti, the international health care organizations Partners in Health and Zanmi Lasante worked to expand local mental health services in rural Haiti. The aims of this study are to describe clinical characteristics of the patients served during a pilot project to deliver community-based psychiatric services in rural Haiti and to show how this experience complements the Mental Health Gap Action Programme ("mhGAP"), a tool developed by the World Health Organization to support mental health care delivery by nonspecialists in LMICs. The pilot was conducted in March 2011. A visiting psychiatrist traveled to rural Haiti and paired with local clinicians to evaluate patients and to support quality improvement practices in psychiatric care. Patients received a standard neuropsychiatric evaluation. mhGAP was an important clinical reference. To assess the experience, we conducted a retrospective chart review of outpatient encounters. Sixty-five patients presented with a wide range of common psychiatric, neurologic, and general medical conditions. Forty-nine of these patients (75%) reported primary problems subsumed by an mhGAP module. Fifteen patients (23%) reported headache as their chief complain, a condition that is not currently covered by mhGAP. Surprisingly, only 3 patients (5%), reported earthquake-related distress. Our clinical data reinforce the need for provision of standard psychiatric and neurologic services in LMICs. Such services ought to accompany interventions targeted specifically at disaster-related problems. Clinical situations falling outside existing mhGAP modules inspired the development of supplemental treatment protocols. These observations informed coordinated efforts at Zanmi Lasante to build a sustainable, integrated mental health system

  17. Proposing a competitive intelligence (CI framework for Public Service departments to enhance service delivery

    Directory of Open Access Journals (Sweden)

    Nisha Sewdass

    2012-02-01

    Full Text Available Background: The aim of public service departments in South Africa is to improve service delivery through the transformation and improvement of human resources and the improvement of service delivery practices. Furthermore, it is important for the public service sector in South Africa to improve the quality of its service delivery, not only by comparing its performance with other sectors within South Africa but also by positioning itself amongst the best in the world. This can be achieved by benchmarking with other global industries and by implementing the most recent competitive intelligence strategies, tools and techniques. The environment of the public service organisations consists of competitive forces that impact the functioning of these organisations.Objectives: This article focuses on proposing competitive intelligence-related strategies, tools and techniques for gathering and analysing information in the public service departments in South Africa in order to enhance service delivery.Method: The study was qualitative in nature and was divided into two components, namely, (1 theoretical – through an extensive review of the literature and (2 empirical – an ethnographic study at the chosen public service department, the Department of Home Affairs (DHA. Ethnographic interviews with management-level staff, focus groups and document analysis were used to obtain adequate information to determine the current state of public service delivery in South Africa.Results: The results of the study was the development of a new competitive intelligencerelated framework for gathering and analysing information, and it represents a formal and systematic process of informing managers in public service departments about critical issues that these departments face or are likely to experience in future.Conclusion: The strategic planning tools and techniques of this framework will fill the gap that exists in public service departments. Once this framework has

  18. Reinventing public service broadcasting in Europe: prospects, promises and problems

    NARCIS (Netherlands)

    Bardoel, J.L.H.; d'Haenens, L.S.J.

    2008-01-01

    New information technologies, liberalizing policies and rapidly changing societies – from mono- to multicultural – entail serious consequences for the prospects of European public service broadcasters in a network society. The European concept of PSB as a comprehensive and universal service is chall

  19. Perspectives on Library Public Services from Four Leaders

    Science.gov (United States)

    Dallis, Diane

    2017-01-01

    This article explores and examines the state of library services through interviewing a small group of directors, associate deans, and associate university librarians of public services and identifying common themes and insightful views on this area of librarianship. The participants respond to the same set of questions that cover topics including…

  20. Bare Bones Young Adult Services: Tips for Public Library Generalists.

    Science.gov (United States)

    Vaillancourt, Renee J.

    This book is a hands-on guide to the philosophy and practice of young adult services in the public libraries. The following chapters are included: (1) "Young Adult Services Philosophy," including reasons to serve teens, why teens are the way they are, who serves young adults, and how to interact with teens; (2) "Youth Participation," including…

  1. Communication and service platform for public safety personnel

    NARCIS (Netherlands)

    Schmidt, J.R.

    2005-01-01

    This paper describes a communication and service platform for public safety personnel. The platform demonstrates just in time provisioning of data and scalable communication services and operates in a heterogeneous network environment with high survivability. As an example use case the design is

  2. Measuring Electronic Services in Public Libraries: Issues and Recommendations.

    Science.gov (United States)

    Bertot, John Carlo; McClure, Charles R.

    1998-01-01

    Public library services are being modified or changed by the Internet. Questions about how to evaluate and measure electronic services have become increasingly important. This article presents an analysis of some ways to create, define, and institute electronic network measures. (Author/AEF)

  3. The Development of Behaviorally Based Public School Consultation Services

    Science.gov (United States)

    Putnam, Robert F.; Handler, Marcie W.; Rey, Jannette; McCarty, Joseph

    2005-01-01

    This article describes the development of behavioral school care consultation services to public schools within a not-for-profit community behavioral health organization. An overview of the process of behavior consultation is presented. A description of the growth of behavioral school consultation services is outlined in regard to (a) the types of…

  4. A strategy for building public service motivation research internationally

    NARCIS (Netherlands)

    Kim, Sangmook; Vandenabeele, W.V.

    2009-01-01

    As the scholarly research on public service motivation (PSM) has grown and the geographic scope of the research has expanded, there is growing concern about whether the conceptual composition and dimensionalities of PSM are appropriate for explaining and predicting public service–related behavior in

  5. Building trust through public service co-production

    NARCIS (Netherlands)

    Fledderus, J.

    2015-01-01

    - PURPOSE – Co-production of public service delivery is believed to foster trust among users, but little empirical work is devoted to this assumption. Public sector organizations have therefore little knowledge about the conditions that determine whether co-production leads to trust. The paper aims

  6. Public Service Motivation and Socialization in Graduate Education

    Science.gov (United States)

    Bright, Leonard

    2016-01-01

    The purpose of this study is to explore the extent to which the characteristics of public administration degree programs are related to public service motivation (PSM) using a higher education socialization framework. Using a sample of approximately 500 students enrolled in 26 Master's degree programs across the country, this study confirms that…

  7. Public Service Motivation and Socialization in Graduate Education

    Science.gov (United States)

    Bright, Leonard

    2016-01-01

    The purpose of this study is to explore the extent to which the characteristics of public administration degree programs are related to public service motivation (PSM) using a higher education socialization framework. Using a sample of approximately 500 students enrolled in 26 Master's degree programs across the country, this study confirms that…

  8. A strategy for building public service motivation research internationally

    NARCIS (Netherlands)

    Kim, Sangmook; Vandenabeele, W.V.

    2009-01-01

    As the scholarly research on public service motivation (PSM) has grown and the geographic scope of the research has expanded, there is growing concern about whether the conceptual composition and dimensionalities of PSM are appropriate for explaining and predicting public service–related behavior in

  9. Privatization and 'Agentification' of Public Services Delivery in Africa ...

    African Journals Online (AJOL)

    seriane.camara

    2009-05-14

    May 14, 2009 ... Council for the Development of Social Science Research in Africa, 2008 .... between public and private sector organizations in public services delivery .... assets. Land survey. Municipal land. Sanitation. Town cleaning .... depending on circumstance and may include executive share ..... DOL Contract No.

  10. EpiAssist: Service-learning in public health education.

    Science.gov (United States)

    Horney, Jennifer A; Bamrara, Sanjana; Macik, Maria Lazo; Shehane, Melissa

    2016-01-01

    Although public health degree programs typically require practica and other field experiences, service-learning courses, with a focus on civic engagement and the application of classroom learning in real world settings, can go beyond these requirements and provide benefits to students and community-based practice partners. The goal of this paper is to assess potential benefits of service-learning programs for both graduate-level public health students and state and local public health agency partners. EpiAssist is a new service-learning program developed at the School of Public Health of the Texas A and M University Health Science Center, USA, in January 2015. EpiAssist was integrated into a new course, Methods in Field Epidemiology. The integration of service-learning was guided by a partnership with the Texas A and M Center for Teaching Excellence. State, regional, and local public health partners requested EpiAssist via email or telephone. A listserv was used to recruit student volunteers to meet requests. 54 of 86 registered EpiAssist students (63%) participated in at least one of ten service-learning and three training activities between January and June, 2015. Service-learning activities included questionnaire development, in-person and telephone data collection, and data analysis. Training topics for students included the Epi Info™ software, community assessment and communicable disease reporting. Students and partner organizations provided generally positive assessments of this service learning program through an online evaluation. Service-learning provides students with enhanced classroom learning through applied public health experience in state, regional and local health departments. These experiences provide both needed surge capacity to public health departments and valuable hands-on field experience to students.

  11. PERIODIC TIMETABLE OPTIMIZATION IN THE PUBLIC ROAD TRANSPORT SERVICES

    OpenAIRE

    Béla Illés; Richárd Ladányi; György Sárközi3

    2009-01-01

    A prospering transport system is an important precondition for a modern society, for economic growth, employment and welfare. Concerning the development in rural areas an easy access to the infrastructures is essential. Making regional accessibility better is not only investing in the rolling fleets of public transport but also optimizing public transport networks. Changes in the elements and connections of transport networks have an influence on the quality and price of public services offer...

  12. Change of public transport services for CERN

    CERN Multimedia

    From 9 December onwards, the Number 9 bus, which used to run from Petit-Bel-Air all the way through to CERN, will terminate at Cornavin. With the first stretch of the new Cornavin-Meyrin-CERN tram route now in service, trams 14 and 16 will run from Cornavin to Avanchet (next to the Balexert shopping centre). During construction of the section through to Meyrin and CERN, two new bus services will be available from Avanchet, the 55 to Meyrin Village and the 56 to CERN. The Y bus route has been modified between Blandonnet and the Hôpital de la Tour: buses will no longer transit via Meyrin-Village but via the Meyrin-Satigny business park. The Y bus route has also been extended from Blandonnet to Avanchet so as to establish a connection with the tram routes 14 and 16. To get to CERN from Cornavin station during this period, you should therefore take a number 14 or 16 tram and then a number 56 bus. For further information: www.tpg.ch

  13. Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?

    Science.gov (United States)

    Flanagan, Pat; Horowitz, Lisa R.

    2000-01-01

    Describes an experimental integrated service point that combines the desks and staff who perform reference and circulation at one of Massachusetts Institute of Technology's libraries. Considers whether this service model can consolidate public service points to improve response to customer needs; discusses performance measurement; and offers…

  14. 76 FR 5375 - Public Availability of General Services Administration FY 2010 Service Contract Inventory

    Science.gov (United States)

    2011-01-31

    ... ADMINISTRATION Public Availability of General Services Administration FY 2010 Service Contract Inventory AGENCY: Office of Acquisition Policy; General Services Administration (GSA). ACTION: Notice. SUMMARY: This notice... Consolidated Appropriations Act of 2010 (Pub. L. 111-117), GSA is publishing this notice to advise the...

  15. On innovation patterns and value-tensions in public services

    DEFF Research Database (Denmark)

    Fuglsang, Lars; Rønning, Rolf

    2015-01-01

    to the possibility of intertwined innovation patterns. Focusing public sector services, this paper agues that intertwined innovation patterns emerge within public services as a response to value-tensions. Values can be defined as measures for beneficial behaviour that guide innovation. Value-tensions in public......In the innovation studies literature, innovation patterns have been described, such as science based and practice based innovation, that varies amongst industrial sectors. As a consequence, firms become distinguished with respect to their typical innovation pattern. Less attention has been paid...... services include tensions between the political, economic, communal, aesthetic and intellectual values. The contribution of the paper to service innovation research is the emphasis on the concept of intertwined innovation patterns, such as the intertwinement of science driven and task driven innovation...

  16. Preventive care delivered within Public Dental Service after caries risk assessment of young adults

    DEFF Research Database (Denmark)

    Hänsel Petersson, G; Ericson, E; Twetman, S

    2016-01-01

    . The baseline caries risk assessment was carried out by the patient's regular team in four classes according to a predetermined model, and the team was responsible for all treatment decisions. Based on the variables 'oral health information', 'additional fluoride' and 'professional tooth cleaning', a cumulative...

  17. Performance management of the public healthcare services in Ireland: a review.

    Science.gov (United States)

    Mesabbah, Mohammed; Arisha, Amr

    2016-01-01

    Performance Management (PM) processes have become a potent part of strategic and service quality decisions in healthcare organisations. In 2005, the management of public healthcare in Ireland was amalgamated into a single integrated management body, named the Health Service Executive (HSE). Since then, the HSE has come up with a range of strategies for healthcare developments and reforms, and has developed a PM system as part of its strategic planning. The purpose of this paper is to review the application of PM in the Irish Healthcare system, with a particular focus on Irish Hospitals and Emergency Services. An extensive review of relevant HSE's publications from 2005 to 2013 is conducted. Studies of the relevant literature related to the application of PM and of international best practices in healthcare performance systems are also presented. PM and performance measurement systems used by the HSE include many performance reports designed to monitor performance trends and strategic goals. Issues in the current PM system include inconsistency of measures and performance reporting, unclear strategy alignment, and deficiencies in reporting (e.g. feedback and corrective actions). Furthermore, PM processes have not been linked adequately into Irish public hospitals' management systems. The HSE delivers several services such as mental health, social inclusion, etc. This study focuses on the HSE's PM framework, with a particular interest in acute hospitals and emergency services. This is the first comprehensive review of Irish healthcare PM since the introduction of the HSE. A critical analysis of the HSE reports identifies the shortcomings in its current PM system.

  18. The Funding of Public Service Media

    DEFF Research Database (Denmark)

    Lowe, Gregory F.; Berg, Christian E.

    2013-01-01

    the complexion of media systems in the 21st century as a consequence of greater instability and higher uncertainty. A model describes 4 modes of funding for media and assesses operational implications for each. This work elaborates on earlier research questioning the premise that big, rich countries are suitable...... funding public broadcasting is not only about funding; it is about wider issues only partly rooted in the current economic malaise. An underlying dynamic is keyed to the digitalization of the media system at large, co-related with growing complexity in media competition, fuelling debate over......, for consideration of implications in how media are understood and organized and the purposes for which media are mandated...

  19. Pour un puissant service public international

    CERN Multimedia

    Staff Association

    2012-01-01

    Les différentes organisations internationales et européennes basées en Europe emploient des dizaines de milliers de fonctionnaires publics internationaux et européens. Les membres du personnel de ces organisations sont soumis à divers régimes de droit juridique et doivent faire appel contre les décisions administratives avant d’aller aux différents tribunaux administratifs internationaux (e.g. TAOIT, TANU, TFPU, TAOCDE). CERN, une des organisations les plus importantes, se doit d’être à l’affut des derniers développements dans ce domaine. L’Association du personnel a donc envoyé des représentants à un colloque sur « les évolutions de la protection juridictionnelle des fonctionnaires internationaux et européens » qui a eu lieu au Luxembourg le 1 et 2 avril 2011. Nous n&rsqu...

  20. Service Quality Dimensions in Public Library: Nothern Area Experienced

    Directory of Open Access Journals (Sweden)

    Zaherawati Zakaria

    2011-01-01

    Full Text Available Problem statement: Service quality has emerged as a key strategic issue in management. The service quality assessment tool SERVQUAL was introduced the dimensions of tangibles, reliability, responsiveness and assurance and empathy dimensions of service quality. Approach: The objective of this study is to investigate which service quality dimensions that mostly influenced the service quality in public library in Sungai Petani. The study was conducted among library users and the information was gathered via questionnaires which consisted of structured questions. In this study, simple random sampling was used where only 132 respondents were selected. The discussion methods are using the Descriptive Statistic and Multiple Regressions used to analyze the result of this study. Results: The findings indicated that all three hypotheses which are tangible dimension, reliability dimension and responsiveness dimension was accepted by the researchers. Based on the finding, the reliability dimension is a significant with service quality in public library Sungai Petani which is mostly influenced user’s in using the services. However the researchers recommend that the management of public library Sungai Petani needs to focus on several services that needs further improvement such as the Online Public Access Catalogue (OPAC and welcoming atmosphere is important part of providing excellent services towards modern library service. Conclusion: In future research, the library’s management should take an effort to create the pleasant surroundings to encourage the widest possible segment of the population to use the library and to regard it as an essential part of community life and more ‘user friendly’ with the customers.

  1. A survey of public needs for government information service in libraries

    Institute of Scientific and Technical Information of China (English)

    Yunpeng; QU; Huiwei; LIANG; Lei; SA; Yumei; XU; Wenjie; DUN; Rongrong; ZHAO; Qiuhui; CHEN

    2014-01-01

    Purpose:This paper describes a comprehensive user survey carried out in China to investigate public needs for government information service in libraries.It is expected to provide insights into the ways to help public libraries meet the user needs.Design/methodology/approach:The paper is founded on a survey among library users,librarians and non-library users.Paper questionnaires were distributed in the National Library of China and 32 provincial public libraries in China and electronic questionnaires were sent to non-library users.A total of 909 valid questionnaires were collected.Findings:A lot of attention is paid to policies,laws and regulations relating to common people’s work and lives such as science,technology,education,culture,finance,market supervision,health care,sports,urban construction and environment protection.A wide variety of government information resources is needed and information delivered to users shall be accurate and timely.Internet has become the main means of accessing government information and mobile phones the preferred Web access channel,while printed materials are considered important information sources.Users need assistance and training in the use of library information resources and services.Research limitations:The sample was limited to respondents from provincial-level public libraries,but city and county-level library users were not included.Practical implications:The survey results are beneficial for the Chinese public libraries to design service programs and improve their services.Originality/value:The paper is one of the comprehensive surveys on public needs for government information service in the Chinese libraries and some of die findings will be of wider interest for other libraries.

  2. Systemic Model for Optimal Regulation in Public Service

    Directory of Open Access Journals (Sweden)

    Lucica Matei

    2006-05-01

    Full Text Available The current paper inscribes within those approaching the issue of public services from the interdisciplinary perspective. Public service development and imposing standards of efficiency and effectiveness, as well as for citizens’ satisfaction bring in front line the systemic modelling and establishing optimal policies for organisation and functioning of public services. The issue under discussion imposes an interface with powerful determinations of social nature. Consequently, the most adequate modelling might be that with a probabilistic and statistic nature. The fundamental idea of this paper, that obviously can be broadly developed, starts with assimilating the way of organisation and functioning of a public service with a waiting thread, to which some hypotheses are associated concerning the order of provision, performance measurement through costs or waiting time in the system etc. We emphasise the openness and dynamics of the public service system, as well as modelling by turning into account the statistic knowledge and researches, and we do not make detailed remarks on the cybernetic characteristics of this system. The optimal adjustment is achieved through analysis on the feedback and its comparison with the current standards or good practices.

  3. THE RACE TO THE BOTTOM AND ITS IMPACT ON THE PROVISION OF PUBLIC SERVICES IN ROMANIA

    Directory of Open Access Journals (Sweden)

    ADINA TRANDAFIR

    2011-01-01

    Full Text Available The literature is addressed by tax competition to attract capital and the measures taken in this regard. These measures aim, in most cases, reducing tax rates. Most authors, especially the classics, believes that this reduction creates an underprovision of goods and services and addresses the problem in terms of their level. Very few scholars have revealed that this race to the bottom lead to a different structure in delivering public services. Thus, from the idea of Keen-Marchand (1997, this paper addresses this issue, using as basic data in the Romanian economy, through a regression model. The analysis results show that the race to reduce the tax burden, in which Romania joined in the impact of tax competition, leads to an underprovision welfare services aimed directly at a taxpayer and those aimed at infrastructure overprovision.

  4. Assessing users satisfaction with service quality in Slovenian public library

    Directory of Open Access Journals (Sweden)

    Igor Podbrežnik

    2016-07-01

    Full Text Available Purpose: A research was made into user satisfaction with regard to the quality of library services in one of the Slovenian public libraries. The aim was to establish the type of service quality level actually expected by the users, and to determine their satisfaction with the current quality level of available library services.Methodology: The research was performed by means of the SERVQUAL measuring tool which was used to determine the size and direction of the gap between the detected and the expected quality of library services among public library users.Results: Different groups of users provide different assessments of specific quality factors, and a library cannot satisfy the expectations of each and every user if most quality factors display discrepancies between the estimated perception and expectations. The users expect more reliable services and more qualified library staff members who would understand and allocate time for each user’s individual needs. The largest discrepancies from the expectations are detected among users in the under-35 age group and among the more experienced and skilled library users. The results of factor analysis confirm the fact that a higher number of quality factors can be explained by three common factors affecting the satisfaction of library users. A strong connection between user satisfaction and their assessment of the integral quality of services and loyalty has been established.Research restrictions: The research results should not be generalised and applied to all Slovenian public libraries since they differ in many important aspects. In addition, a non-random sampling method was used.Research originality/Applicability: The conducted research illustrates the use of a measuring tool that was developed with the aim of determining the satisfaction of users with the quality of library services in Slovenian public libraries. Keywords: public library, user satisfaction, quality of library services, user

  5. Relationship between risk assessment and payment models in Swedish Public Dental Service

    DEFF Research Database (Denmark)

    Petersson, Gunnel Hänsel; Twetman, Svante

    2017-01-01

    BACKGROUND: To a) compare risk categories in patients selecting a capitation payment (CP) model with those in fee-for-service (FFS), b) determine the 3-year caries increment in the two groups, and c) compare the amount of delivered preventive care in the two groups. METHODS: A comprehensive risk...... the dental records. RESULTS: More patients in the low risk category preferred the CP model (74% vs. 26%) while >80% with high risk selected FFS. The baseline caries level was significantly higher in the FFS group as well as the 3-year caries increment (1.6 vs. 0.8 DFS: p ... preventive care delivered to each patient was generally lower in the FFS model; it was most frequent among patients with "some" risk in the CP model (83.8%) while the lowest delivery rates were found among low risk patients in the FFS system (32.4%). CONCLUSIONS: Young adults in public dental care with low...

  6. Public preferences for ecosystem services on exurban landscapes: A case study from the Mid-Atlantic, USA.

    Science.gov (United States)

    Duke, Joshua M; Bruck, Jules; Barton, Susan; Murray, Megan; Inamdar, Shreeram; Tallamy, Douglas W

    2016-07-01

    This paper reports data from a residential landscape preference study conducted in Delaware, USA. The researchers constructed an ecologically designed exurban residential landscape, which delivered 20 new environmental and human-related impacts, including 7 that delivered ecosystem services. Ecosystem services included impacts such as improved flood control and enhanced plant diversity. Using pictures before and after the intervention, an intercept survey of 105 non-neighboring residents estimated whether the 20 impacts positively, negatively, or did not affect the respondents' household wellbeing. The public found that most landscape-intervention impacts had a positive effect on their quality of life, especially those impacts involving ecosystem services. All but one ecosystem service were found to be strong amenities and the other (moving indoor activities outside) was an amenity. However, the landscape intervention delivered one clear disamenity: increased undesirable wildlife. Respondents also identified what impacts were the most important in affecting their welfare: undesirable wildlife (negative); flood control (positive); and water quality (positive). Ecosystem services accounted for 41.6% of the public's importance rating, while undesirable wildlife was 12.9%. A planning process seeking more ecosystem services from residential landscapes should focus on all the most important drivers of preference, if it is to be accepted by residents.

  7. Public expectations for nonemergency hospital resources and services during disasters.

    Science.gov (United States)

    Charney, Rachel L; Rebmann, Terri; Esguerra, Cybill R; Lai, Charlene W; Dalawari, Preeti

    2013-04-01

    The public's expectations of hospital services during disasters may not reflect current hospital disaster plans. The objective of this study was to determine the public's expected hospital service utilization during a pandemic, earthquake, and terrorist bombing. A survey was distributed to adult patients or family members at 3 emergency departments (EDs). Participants identified resources and services they expect to need during 3 disaster scenarios. Linear regression was used to describe factors associated with higher expected utilization scores for each scenario. Of the 961 people who participated in the study, 66.9% were women, 47.5% were white, and 44.6% were black. Determinants of higher pandemic resource utilization included persons who were younger (P expectations of hospitals during disasters are high, and some expectations are inappropriate. Better community disaster planning and public risk communication are needed.

  8. Emerging markets for satellite data communications in the public service

    Science.gov (United States)

    Potter, J. G.

    1978-01-01

    The paper discusses some of the current and potential markets for satellite data communications as projected by the Public Service Satellite Consortium (PSSC). Organizations in the public service sector are divided into three categories, depending on their expected benefits and organizational changes due to increased satellite telecommunications use: A - modest institutional adjustments are necessary and significant productivity gains are likely; B - institutional requirements picture is promising, but more information is needed to assess benefits and risk; and C - major institutional adjustments are needed, risks are high but possible benefits are high. These criteria are applied to the U.S. health care system, continuing education, equipment maintenance, libraries, environmental monitoring, and other potential markets. The potential revenues are seen to be significant, but what is needed is a cooperative effort by common carriers and major public service institutions to aggregate the market.

  9. Review and Analysis of Local Multipoint Distribution System (LMDS) to Deliver Voice, Data, Internet, and Video Services

    CERN Document Server

    Ahamed, S S Riaz

    2010-01-01

    Local multipoint distribution system (LMDS) uses cellular-like network architecture of microwave radios placed at the client's location and at the company's base station to deliver fixed services, mainly telephony, video and Internet access. The use of time-division multiple access (TDMA) and FDMA (frequency DMA) technology allows multiple customers within a 3-5 mile coverage radius to share the same radio channel. Customers can receive data rates between 64kbps to 155Mbps. LMDS was conceived as a broadband, fixed wireless, point-to-multipoint technology for utilization in the last mile. Throughput capacity and reliable distance of the link depends on common radio link constraints and the modulation method used - either phase-shift keying or amplitude modulation. In general deployment links of up to 5 miles (8 km) from the base station are possible, but distance is typically limited to about 1.5 miles due to rain fading attenuation constraints. Point-to-point systems are also capable of using the LMDS frequen...

  10. Remodeling of Rural Public Service Supply Mechanism under the Background of New Village Construction

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Under the background of new village construction, the necessity of remodeling the supply mechanism of rural public service is expounded. It is conducive to improving the capability of public service to satisfy farmers’ demand; to constructing a rural diversified public service system and improving the supply efficiency of rural public goods; to realizing the equalization of urban-rural public services to coordinate urban-rural development. Problems in the supply of Chinese rural public services are analyzed:the demand of rural public goods is enormous, governmental fiscal expenditure is insufficient; social organization is imperfect and public service capability is weak; urban-rural gap is large and the supply of pubic service is unequal; the system of rural public service is single and the functions are imperfect; the market degree of rural public service is low and the efficiency needs improving. In view of these problems, the strategies for remodeling the supply mechanism of rural public service are put forward, covering intensifying the input intensity of the government, expanding the coverage of public services; vigorously supporting the development of social organization and improving its capability of public goods; breaking through dual system and realizing the equalization of urban-rural public service; perfecting rural diversified public services and perfecting its public service functions; promoting the market progress of rural public services and improving the efficiency of public service.

  11. 32 CFR 705.37 - Public affairs and public service awards.

    Science.gov (United States)

    2010-07-01

    ... 451.) (d) Chief of Information awards—(1) Certificate of Public Relations Achievement. (i) This... relations achievements which, while not meeting the criteria for public service awards presented by the... review periodicals and broadast air-checks received by the Internal Relations Activity. (B) Nominations...

  12. Public service motivation ad fonts : Personality traits as antecedents to serve the public interest

    NARCIS (Netherlands)

    van Witteloostuijn, Arjen; Esteve, M.; Boyne, G.

    2017-01-01

    Public Service Motivation (PSM) is a topic that has generated considerable interest among Public Administration scholars. Research on PSM has mainly focused on either defining what PSM is and how this construct can be measured or on testing how PSM affects individual and organizational variables. Ho

  13. Public service motivation and job performance of public sector employees in the Netherlands

    NARCIS (Netherlands)

    Leisink, P.L.M.; Steijn, B.

    2009-01-01

    This article contributes in three ways to our understanding of public service motivation (PSM) and its effects. In the first place, it applies an abridged version of Perry's measurement scale in the Dutch public sector. Although the results of the analysis show that PSM is a valid concept in this co

  14. Public service motivation og jobvalg: Serviceproduktion eller serviceregulering?

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette

    2012-01-01

    Litteraturen omkring public service motivation har traditionelt fokuseret på, hvad individers motivation betyder for tiltrækning til offentlig eller privat ansættelse, mens betydningen af karakteren af de ydelser, der leveres i de to sektorer, er overset. Gennem spørgeskemaundersøgelser og...... interviews med sidsteårs-socialrådgiverstuderende, der efter endt uddannelse kan beskæftige sig med såvel produktion som regulering af offentlige ydelser i både offentlig og privat regi, undersøger denne artikel derfor sammenhængen mellem public service motivation og jobvalget serviceproduktion eller...

  15. PUBLIC SERVICES AND THE EURO-REGIONAL COOPERATION

    Directory of Open Access Journals (Sweden)

    Badulescu Alina

    2012-07-01

    Full Text Available Besides the goods and private services, covering the specific needs of individual or groups based on specific mechanisms of demand and supply, human needs can be addressed also through public services. They are designed to meet the general interests of members of a community or society at large and established by public authorities, subject to certain fundamental principles of organization and operation, such as: the principle of efficiency, the principle of equity, the principle of continuity, the principle of movability and the principle of decentralization. In the same time, public services involve in many areas of economic and social life is not just a national issue, but also have characteristics and provision ways at international, regional and euro-regional level. This paper underlines the main areas of euro-regional co-operation interest in the public services sectors, such as: the sectors of environment, agriculture and territorial planning, the sectors of transportation, security and telecommunication, the sector of the economy and labour force, the sector of cross-border populations: social protection and public health, the sectors of education, research and culture.

  16. Psychology in the Public Forum : Unity in Service?

    OpenAIRE

    David W., Rackham

    1996-01-01

    While a theoretical and methodological unity is beyond the grasp of contemporary psychology, it could be argued that a unity of purpose might be possible if it is recognized that specialized psychological systems and methods, even if irreconcilable at the moment, have all been tapped to provide some sort of service to the wider community. It might be said, therefore, that a kind of unity in diversity actually exists, this unity being in terms of the public service dimension of the psychologic...

  17. Perceived Organizational Red Tape and Organizational Performance in Public Services

    DEFF Research Database (Denmark)

    Jacobsen, Christian Bøtcher; Jakobsen, Mads Leth

    2017-01-01

    The claim that perceived organizational red tape hampers public services has become a central theme in public administration research. Surprisingly, however, few scholars have empirically examined the impact of perceived red tape on organizational performance. This study empirically analyzes how...... perceived organizational red tape among managers and frontline staff relates to objectively measured performance. The data consists of survey responses from teachers and principals at Danish upper secondary schools combined with grade-level administrative performance data. Based on theories of red tape...

  18. Functions of Relationship Capital in Rural Public Sports Service

    Institute of Scientific and Technical Information of China (English)

    Wanjing; ZHU

    2014-01-01

    The field survey of two natural villages found that the relationship capital plays an important role in rural public sports service benefiting from the rural elite operation mode. However,negative effect brought by the relationship capital should not be neglected,including distorting the social equity,increasing social transaction cost,and weakening the public trust in government. It is a top priority to effectively evade its negative effect and bring into full play huge potential of the relationship capital.

  19. SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS

    Directory of Open Access Journals (Sweden)

    Filipa Fonseca

    2010-06-01

    Full Text Available The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport service taking into account both internal and external perspectives. In order to analyse this relationship, the concepts of service quality, consumer satisfaction and dissatisfaction are assessed. A model of analysis is developed aiming at explaining this relationship and guiding the empirical study. This is based on an exploratory case study of a metro company in Europe. The results of the study put in evidence two key findings. The first is related to the level of service quality in its main dimensions. We conclude that reliability, security, speed, comfort and punctuality are quality dimensions of greater importance for the public transport services. Secondly, the study explores satisfaction and their determinants. Despite literature stipulates the existence of a distinction between the constructs of quality and satisfaction, this study found that the transport company, non-customers and customers clearly do not make such a distinction.

  20. Data-as-a-Service Platform for Delivering Healthy Lifestyle and Preventive Medicine: Concept and Structure of the DAPHNE Project.

    Science.gov (United States)

    Gibbons, Catherine; Bailador Del Pozo, Gonzalo; Andrés, Javier; Lobstein, Tim; Manco, Melania; Lewy, Hadas; Bergman, Einat; O'Callaghan, David; Doherty, Gavin; Kudrautseva, Olga; Palomares, Angel; Ram, Roni; Olmo, Alberto

    2016-12-09

    Overweight and obesity is related to many health problems and diseases. The current obesity epidemic, which is a major health problem, is closely related to a lack of physical activity, high levels of sedentary behavior, and increased energy intake; with evidence to show increasing incidence of these issues in the younger population. Tackling obesity and its comorbid conditions requires a holistic approach encompassing attention on physical activity, healthy diet, and behavioral activation in order to enable and maintain meaningful and long-term weight loss and weight maintenance. The objective of the Data-as-a-Service Platform for Healthy Lifestyle and Preventive Medicine (DAPHNE) project is to develop a breakthrough information communications technology (ICT) platform for tracking health, weight, physical activity, diet, lifestyle, and psychological components within health care systems, whereby the platform and clinical support is linked. The DAPHNE platform aims to deliver personalized guidance services for lifestyle management to the citizen/patient by means of (1) advanced sensors and mobile phone apps to acquire and store continuous/real-time data on lifestyle aspects, behavior, and surrounding environment; (2) individual models to monitor their health and fitness status; (3) intelligent data processing for the recognition of behavioral trends; and (4) specific services for personalized guidance on healthy lifestyle and disease prevention. It is well known that weight loss and maintenance of weight loss are particularly difficult. This tool will address some of the issues found with conventional treatment/advice in that it will collect data in real time, thereby reducing reliability issues known with recalling events once they have passed and will also allow adjustment of behavior through timely support and recommendations sent through the platform without the necessity of formal one-to-one visits between patient and clinician. Patient motivation

  1. Public health service administration and academia. A joint venture.

    Science.gov (United States)

    Campbell, B F; King, J B

    1992-12-01

    Joint ventures between service and academia are designed to enhance the quality of client services, enrich faculty teaching experiences and skills, and strengthen communication channels. The joint venture described in this article is an example of how public health nursing services and academia can be united through faculty participation in administration. Included in the discussion are the impetus for the project, the contract negotiations, the positive outcomes and disadvantages of the venture, and questions that should be raised when a similar venture is considered.

  2. Semantic interoperability between clinical and public health information systems for improving public health services.

    Science.gov (United States)

    Lopez, Diego M; Blobel, Bernd G M E

    2007-01-01

    Improving public health services requires comprehensively integrating all services including medical, social, community, and public health ones. Therefore, developing integrated health information services has to start considering business process, rules and information semantics of involved domains. The paper proposes a business and information architecture for the specification of a future-proof national integrated system, concretely the requirements for semantic integration between public health surveillance and clinical information systems. The architecture is a semantically interoperable approach because it describes business process, rules and information semantics based on national policy documents and expressed in a standard language such us the Unified Modeling Language UML. Having the enterprise and information models formalized, semantically interoperable Health IT components/services development is supported.

  3. Public Service Motivation and Employment Sector: Attraction or Socialization?

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette; Jacobsen, Christian Bøtcher

    2013-01-01

    Numerous studies have shown that public service motivation (PSM) is positively associated with public sector employment. However, the question of whether PSM influences or is influenced by employment decisions remains open, since previous studies have mostly relied on cross-sectional samples...... with experienced employees. This article investigates the relationship between PSM and employment sector in pre-entry and post-entry settings using data from a panel of Danish physiotherapy students surveyed before and after their first job in the public or private sector. The analyses show that PSM is neither...

  4. Partnering with law enforcement to deliver good public health: the experience of the HIV/AIDS Asia regional program

    Directory of Open Access Journals (Sweden)

    Sharma Mukta

    2012-07-01

    Full Text Available Abstract In the South-East Asia region, the drug control and supply reduction agenda is of high political importance. A multitude of law enforcement agencies are engaged in this work. Nationwide campaigns such as the “Strike- Hard” campaign in China or the “war on drugs” in Thailand dominate the landscape. Viet Nam’s response to drug use has historically focused on deterrence through punishment and supply-side measures. This policy environment is further complicated by lack of evidence-based drug dependence treatment in several settings. The public health consequences of this approach have been extremely serious, with some of the highest documented prevalence of preventable blood-borne viral infections, including HIV, and hepatitis B and C. The wider socioeconomic consequences of this have been borne by families, communities and the governments themselves. The HIV/AIDS Asia Regional Program (HAARP aims to stop the spread of HIV associated with drug use in South-East Asia and parts of southern China. HAARP works across five countries (Cambodia, China Burma, Laos, Viet Nam chiefly through the Ministries of Health and Social Affairs, National Drug Control Agencies, and Public Security sectors, including prisons. HAARP has also engaged with UN agencies and a wide range of civil society organisations, including organisations of people who use drugs, to ensure their meaningful involvement in matters that directly affect them. We describe the experience of HAARP in implementing a large-scale harm reduction programme in the Sub-Mekong Region. HAARP chose to direct its efforts in three main areas: supporting an enabling environment for effective harm reduction policies, building core capacity among national health and law enforcement agencies, and supporting “universal access” goals by making effective, high-coverage services available to injecting drug users and their partners. The activities supported by HAARP are humble yet important

  5. Partnering with law enforcement to deliver good public health: the experience of the HIV/AIDS Asia regional program.

    Science.gov (United States)

    Sharma, Mukta; Chatterjee, Anindya

    2012-07-09

    In the South-East Asia region, the drug control and supply reduction agenda is of high political importance. A multitude of law enforcement agencies are engaged in this work. Nationwide campaigns such as the "Strike- Hard" campaign in China or the "war on drugs" in Thailand dominate the landscape. Viet Nam's response to drug use has historically focused on deterrence through punishment and supply-side measures. This policy environment is further complicated by lack of evidence-based drug dependence treatment in several settings. The public health consequences of this approach have been extremely serious, with some of the highest documented prevalence of preventable blood-borne viral infections, including HIV, and hepatitis B and C. The wider socioeconomic consequences of this have been borne by families, communities and the governments themselves.The HIV/AIDS Asia Regional Program (HAARP) aims to stop the spread of HIV associated with drug use in South-East Asia and parts of southern China. HAARP works across five countries (Cambodia, China Burma, Laos, Viet Nam) chiefly through the Ministries of Health and Social Affairs, National Drug Control Agencies, and Public Security sectors, including prisons. HAARP has also engaged with UN agencies and a wide range of civil society organisations, including organisations of people who use drugs, to ensure their meaningful involvement in matters that directly affect them. We describe the experience of HAARP in implementing a large-scale harm reduction programme in the Sub-Mekong Region. HAARP chose to direct its efforts in three main areas: supporting an enabling environment for effective harm reduction policies, building core capacity among national health and law enforcement agencies, and supporting "universal access" goals by making effective, high-coverage services available to injecting drug users and their partners.The activities supported by HAARP are humble yet important steps. However, a much higher political

  6. The challenges of government use of cloud services for public service delivery

    NARCIS (Netherlands)

    Irion, K.

    2014-01-01

    Cloud services hold the promise of rendering public service delivery and back-office operations more effective and efficient, by providing ubiquitous, on-demand access to computing resources. Beyond the compelling cost economies, cloud technology is also a promising platform for open government, int

  7. Personal Establishment and Accomplishment of Public Service Values

    Directory of Open Access Journals (Sweden)

    Mirko PEČARIČ

    2013-02-01

    Full Text Available Public objectives are mostly developed within public administrations, which despite apparent Weberian rationality work mainly evolutionarily, i.e. by imitation of what already works in other areas and what randomly brings good results. The rule of law that is fundamental to the Western democratic order cannot work without morality and legal values. If we want workable values, we must understand them at their core, which is not the domain of law. The starting point is an individual who operates primarily on the basis of his personal characteristics regardless of all the present theories of the public administration. Entering into the unknown with full preparedness for the changes will be the motto of the future public administration. We are much closer to such a stance if we know how the public service values are really established and implemented.

  8. Status of radiological services in Addis Ababa public hospitals.

    Science.gov (United States)

    Shimelis, Dagmawit; Tsige, Mesfin; Atnafu, Asfaw

    2011-07-01

    The availability and quality of radiological service in the developing countries are generally poor. Ethiopia is one of the countries where overall health service has been compromised by inadequate & poorly maintained infrastructure and scarcity of health professionals. Radiological service is a resource intensive unit in a hospital and most developing countries radiological service is expected to be poor or may not be available at all. However, there is no study conducted to assess the radiological service in Ethiopia. The aim of the study is to assess the status of radiological service in all public hospitals in Addis Ababa, capital of Ethiopia, and to render insight to the overall national service status. A cross sectional survey was conducted from Aug 2008 to Oct 2009 G C in all twelve public hospitals in Addis Ababa, including specialized and military hospitals. Self administered pre-tested questioners were used to collect data from key informants, chief radiographers and radiologist. In addition, departmental daily work record book was used to extract the type of radiological examination performed Data analysis was done manually. All hospitals in the study provide a basic level of radiological services. Plain x-ray and ultrasound is the type of service (100%) available, whereas services like mammography (9%), CT scan (18%) and MRI (0%) were found to be the least available. There are a total of 78 radiographers and 20 radiologists in Addis Ababa public hospitals with no radiologist in three. The average number of examinations performed in a year amounts to 113,204 and US and routine x-ray examinations account for nearly 98% of the service offered The study showed 25% of the radiological equipments are non-functional and no appropriately trained dark room technicians & no maintenance staffpresent in all hospitals This study verifies the poor radiological infrastructure, poor level of support and the basic nature of the radiological service in the capital. We

  9. A Liquid work-life under public service contracting

    DEFF Research Database (Denmark)

    Lindholst, Christian

    A part of the reality behind public service contracting in Denmark as well as in many other countries is that a growing number of people are employed in uncertain and temporary conditions and relations in what can be characterized as ‘liquidized’ work-lives. This reality and its consequences...

  10. Conceptual Models of the Individual Public Service Provider

    DEFF Research Database (Denmark)

    Andersen, Lotte Bøgh; Bhatti, Yosef; Petersen, Ole Helby

    Individual public service providers’ motivation can be conceptualized as either extrinsic, autonomous or prosocial, and the question is how we can best theoretically understand this complexity without losing too much coherence and parsimony. Drawing on Allison’s approach (1969), three perspectives...

  11. Public Service Motivation and Monetary Incentives: Substitutes or Motivation Crowding?

    DEFF Research Database (Denmark)

    Jacobsen, Christian Bøtcher

    2011-01-01

    motivation is the most important type of motivation in the delivery of public service, because it substitutes for egoistic motivation. Organizations whose members have high levels of PSM are therefore expected to be less dependent on utilitarian motivators such as monetary incentives. Motivation crowding...

  12. Government Service as a Public and Personal Good

    Science.gov (United States)

    Rimer, Barbara K.

    2016-01-01

    The concerted, strategic efforts of government leaders can create rapid accelerations in knowledge and the application of that knowledge for the public good. Government service can represent part or all of one's career. Working at the National Institutes of Health (NIH) early in my career helped me develop a macro-level understanding of how the…

  13. Factors influencing women's utilization of public health care services ...

    African Journals Online (AJOL)

    Background: Maternal mortality remains a public health challenge claiming ... across many developing countries around the world. .... 19.8. Community Factors place of residence. Rural. 13.0. 14.0. 13.3. Urban .... hood among women who were exposed to either radio or ..... maternal health care services in Southern India.

  14. Professional Education and the Public Service; an Exploratory Study.

    Science.gov (United States)

    Mosher, Frederick C.

    This study was designed to assess major linkages of professionalism and professional education with the public service, to highlight some of the resulting problems within, and among, different professions, and to set forth hypotheses and questions to provoke and guide more intensive future research. Results indicate that professionalism is rapidly…

  15. Utah Public Library Service, 2001: An Annual Report.

    Science.gov (United States)

    Long, Sandi

    This annual report of Utah public library services presents data useful for local library planning. This information is presented in two sections: core performance measures and general tables. Statewide summary data and breakouts by the populations of the library jurisdictions are provided for the following core performance measures: (1) visits…

  16. Factors and Strategies That Influence Faculty Involvement in Public Service

    Science.gov (United States)

    Holland, Barbara A.

    2016-01-01

    Data from several national research and evaluation projects involving 32 diverse institutions offer insights into what motivates college-faculty involvement in public service and outreach efforts, what faculty find to be obstacles to involvement, and what institutions can do to facilitate involvement. One salient policy supporting faculty…

  17. Public Service Motivation Research : Achievements, Challenges, and Future Directions

    NARCIS (Netherlands)

    Perry, James L.; Vandenabeele, Wouter

    2015-01-01

    This article takes stock of public service motivation research to identify achievements, challenges, and an agenda for research to build on progress made since 1990. After enumerating achievements and challenges, the authors take stock of progress on extant proposals to strengthen research. In addit

  18. Applying the ecosystem services concept to public land management

    Science.gov (United States)

    Jeffrey D. Kline; Marisa J. Mazzota; Thomas A. Spies; Mark E. Harmon

    2013-01-01

    We examine challenges and opportunities involved in applying ecosystem services to public land management with an emphasis on national forests in the United States. We review historical forest management paradigms and related economic approaches, outline a conceptual framework defining the informational needs of forest managers, and consider the feasibility of its...

  19. Public Service Motivation Research : Achievements, Challenges, and Future Directions

    NARCIS (Netherlands)

    Perry, James L.; Vandenabeele, Wouter|info:eu-repo/dai/nl/323038816

    2015-01-01

    This article takes stock of public service motivation research to identify achievements, challenges, and an agenda for research to build on progress made since 1990. After enumerating achievements and challenges, the authors take stock of progress on extant proposals to strengthen research. In

  20. Empirical Approaches of the Public-Private Partnership in the Services of Public Utility

    Directory of Open Access Journals (Sweden)

    Lucica Matei

    2006-12-01

    Full Text Available The paper approaches from a theoretical and empirical perspective the public-private partnership in Romania with special reference to the services of public utility. The premises for the approach are as follows: 1. The economic-social development and the reform of the public sector in the world, with the corresponding budgetary constraints and cutting off the number of jobs in the public sector represent dimensions of the development of the change management, known on world level since the ’80s period. These issues have created the conditions and opportunities for new economic, managerial, social, political concepts and theories of law and have “invented” new models of public services to which specific models of management correspond. The theory is enriched with new dimensions switching from an immediate conception of the public sector reform and public services reform – that can be temporarily delimited in a political mandate – to a conception based on stages, with rules that are well thought, accepted and understood by all the involved actors (politicians, users-citizens, suppliers. 2. The development of the adequate institutional context for the promotion of the public-private partnership simultaneously with the stable, coherent legal context inscribes in extremely diverse backgrounds, differing from country to country and awarding a different place to the intervention of the public power, within the framework of the capacity building process. Therefore, the models promoted by the developed countries can be considered experiences, varying from a public service to another, from a city to another or from country to country, requiring contextual, cultural, economic, social adjustments. 3. The public authority through the public-private partnership seeks an improvement of the public service quality and the private operator seeks a profit proportional with the capital invested, with his competencies and risks. The diversity of the

  1. Service quality in public health clinics: perceptions of users and health professionals.

    Science.gov (United States)

    Campos, Domingos Fernandes; Negromonte Filho, Rinaldo Bezerra; Castro, Felipe Nalon

    2017-10-09

    Purpose The purpose of this paper is to investigate the expectations and quality gaps in services provided at city public health clinics in the city of Natal, Brazil, from the perspective of patients and healthcare service providers. Design/methodology/approach The research sample consisted of 1,200 patients who used public health services and 265 providers - doctors, nutritionists, physiotherapists, psychologists, pharmacists and managers at three health clinics in the city of Natal, Brazil. A scale with 25 health service attributes was used in data collection. Summary statistics and t-test were used to analyze the data. Findings The results show that the providers think that users have lower levels of expectations than those indicated by the users in all attributes. Providers and users have the most approximate insights into what attributes are considered most important: explanations, level of knowledge and attention dispensed by health professionals. Users and providers perceived similar quality gaps for most of the attributes. The gaps were statistically the same, when comparing the mean quality shortcomings by means of a Student's test, considering a significance level of 5 percent, obtained independently by the manifestation of users and providers. Research limitations/implications The results reveal only a photograph of the moment. The study did not consider the differences that may exist between groups with different income levels, genders or age groups. A qualitative study could improve the understanding of the differences and coincidences of the diverse points of views. A more advanced research could even study possibilities so that health managers could promote changes in the service, some of them low cost, as the health professionals training for contact with patients. Practical implications The evaluation of the service quality complemented by the matrix of opportunities, importance × quality gaps generates information to help make decisions in the

  2. Professional norms, public service motivation and economic incentives

    DEFF Research Database (Denmark)

    Andersen, Lotte Bøgh

    2007-01-01

    have, however, indicated that these factors interact. Using interviews, surveys and registers, the paper investigated how professional norms, economic incentives and sector affected the behaviour of Danish dentists and physicians. It was found that when strong professional norms existed, economic......The theories of professions, public service motivation, and economic incentives explain the behaviour of the producers of publicly financed services differently. They emphasize professional norms, sector, and economic incentives, respectively. The few existing attempts to integrate these theories...... incentives were unimportant for both public and private employees. In contrast, when no firm professional norm applied, economic incentives affected behaviour. Controlling for different economic incentives, sector does not seem to affect the behaviour much. The results imply that the economic...

  3. Public Service Broadcasting as a Public Good: Challenges in the Digital Era

    Directory of Open Access Journals (Sweden)

    Ivana Andrijašević

    2015-12-01

    Full Text Available This article presents a summary of the most important standpoints of the economic debate about public service broadcasting as a public good, and its provision in both the analogue and digital age of broadcasting. Due to frequent technological developments, which heavily influence the broadcasting sector, this debate, initiated in 1958 by American economist Paul A. Samuelson, has continued up to the present day. It also reflects on the concept of PSM as a public good in a globalizing, multi-platform, usergenerated content infused media landscape. Finally, it ponders the future developments of PSM as a public good in the digital era of broadcasting.

  4. Restructuring public mental health and substance abuse service systems.

    Science.gov (United States)

    Godbole, A; Temkin, T; Cradock, C

    1998-01-01

    The authors originally circulated the concepts in this proposal during May 1995. The purpose was to support an open, public dialogue regarding the restructuring of the mental health and substance abuse services in Illinois in anticipation of Medicaid funding changes. Restructuring mental health and substance abuse service systems should follow certain key principles. These principles are applicable to other states, particularly those large in territory and population. The authors propose the temporary use of multiple managed care companies serving as administrative services only (ASO) organizations, each of whom would have responsibility for a given geographic portion of a state. The role of the ASOs would be to organize providers into networks on a regional basis and transfer managed care expertise in financing and clinical management to the relevant state departments and provider groups. Changes in the service delivery system would be phased in over time with reorganization of key components of the system during each phase. Where the provision of mental health, substance abuse, and social services is split among multiple state agencies, these agencies would be merged to achieve unified funding and administrative efficiency. Patients and advocacy organizations would play a key role in overseeing and shaping system restructuring at all levels, including a governmental board reporting to the governor, overseeing ASO organizations' operations and assuring quality and access at the provider level. The authors propose funding of public behavioral health services through use of a tiered, integrated funding model.

  5. Exploring Public Perception of Paratransit Service Using Binomial Logistic Regression

    Directory of Open Access Journals (Sweden)

    Hisashi Kubota

    2007-01-01

    Full Text Available Knowledge of the market is a requirement for a successful provision of public transportation. This study aims to explore public perception of paratransit service, as represented by the user and non-user of paratransit. The analysis has been conducted based on the public’s response, by creating several binomial logistic regression models using the public perception of the quality of service, quality of car, quality of driver, and fare. These models illustrate the characteristics and important variables to establish whether the public will use more paratransit in the future once improvements will have been made. Moreover, several models are developed to explore public perception in order to find out whether they agree to the replacement of paratransit with other types of transportation modes. All models are well fitting. These models are able to explain the respondents’ characteristics and to reveal their actual perception of the operation of paratransit. This study provides a useful tool to know the market in greater depth.

  6. Public health nutrition in the civil service (England): approaches to tackling obesity.

    Science.gov (United States)

    Blackshaw, J R

    2016-08-01

    The seriousness and scale of the physical, psychological, economic and societal consequences relating to poor diets, inactivity and obesity is unprecedented. Consequently, the contextual factors underpinning the work of a nutritionist in the civil service are complex and significant; however, there are real opportunities to make a difference and help improve the health of the nation. The present paper describes the delivery of public health nutrition through two work programmes, namely action to support young people develop healthier lifestyle choices and more recently the investigation and deployment of local insights to develop action to tackle obesity. Combining the application of nutrition expertise along with broader skills and approaches has enabled the translation of research and evidence into programmes of work to better the public's health. It is evident that the appropriate evaluation of such approaches has helped to deliver engaging and practical learning opportunities for young people. Furthermore, efforts to build on local intelligence and seek collaborative development can help inform the evidence base and seek to deliver public health approaches, which resonate with how people live their lives.

  7. Mixed Supply Model of Public Service Provision in “Village to Residence” Community: An Empirical Case Study in Jinan

    Directory of Open Access Journals (Sweden)

    Chunlei Huang

    2015-08-01

    Full Text Available China is experiencing rapid transition of urbanization. From the 1980s till now, the transformation of “village to residence” has become a prominent approach for numerous villages in the urban-fringe areas of China. This paper discusses the mixed supply model of public service provision, on the basis of an empirical study of two cases in Jinan City, by illustrating the transformation of urbanization and how public services in the communities are delivered. The paper also considers existing challenges in the model and accordingly provides a series of policy suggestions, including defining responsibilities of government, speeding up the joint-stock reform of collective assets and innovating the public service provision mechanism.

  8. Public preferences for ecosystem services on exurban landscapes: A case study from the Mid-Atlantic, USA

    Directory of Open Access Journals (Sweden)

    Joshua M. Duke

    2016-07-01

    Full Text Available This paper reports data from a residential landscape preference study conducted in Delaware, USA. The researchers constructed an ecologically designed exurban residential landscape, which delivered 20 new environmental and human-related impacts, including 7 that delivered ecosystem services. Ecosystem services included impacts such as improved flood control and enhanced plant diversity. Using pictures before and after the intervention, an intercept survey of 105 non-neighboring residents estimated whether the 20 impacts positively, negatively, or did not affect the respondents’ household wellbeing. The public found that most landscape-intervention impacts had a positive effect on their quality of life, especially those impacts involving ecosystem services. All but one ecosystem service were found to be strong amenities and the other (moving indoor activities outside was an amenity. However, the landscape intervention delivered one clear disamenity: increased undesirable wildlife. Respondents also identified what impacts were the most important in affecting their welfare: undesirable wildlife (negative; flood control (positive; and water quality (positive. Ecosystem services accounted for 41.6% of the public’s importance rating, while undesirable wildlife was 12.9%. A planning process seeking more ecosystem services from residential landscapes should focus on all the most important drivers of preference, if it is to be accepted by residents.

  9. [How a brand strategy strengthen the public service mission].

    Science.gov (United States)

    Ouazan, J-M; Blaise-Pagès, L; Le Failler, F

    2013-05-01

    Commercial companies or public service mission, today all organizations must manage their brand. For a public service organization, also, the brand is an asset that enhances its visibility to the various partners. A brand is a collection of signs that distinguishes it, it or the products and services it offers. In recent years, we are witnessing the valorization of public service mission brand in an objective of visibility but also for internal cohesion. Developing a brand brings benefits in its identification and knowledge by users but also within the institutional environment. This value can also be an economic booster. With a strong brand, the organization may reduce communication expenses. In recent years, we attend an important development of the territory marks. Concerning the Établissement français du sang (EFS) when it was created in 2000, it is the act of donation of blood, which was enhanced by the "Don du sang" logotype and not the institution. As a consequence, the logotype "EFS" was very discreet. But more than 10 years after, this situation has to evolve. The EFS is not just a blood transfusion organization. Beyond blood donations, the EFS has developed other activities (cell and tissue therapy, IHR, clinics, research, etc.). With the "new generation" blood centers, it is an opportunity to think over the brand EFS. This is why EFS has decided to develop a brand strategy, the ground of all communication policies.

  10. Patients’ perception of quality service delivery of public hospitals in Nigeria using analytical hierarchy process

    Directory of Open Access Journals (Sweden)

    Emmanuel Olateju Oyatoye

    2016-07-01

    Full Text Available Introduction: Patients are recently more aware and conscious. This is because of the belief that a high level of quality can translate into patient satisfaction. This is critical for healthcare providers as they deal with life. This recognition by both the service provider and service receivers made the government to establish units of service commission (SERVICOM in each of the governmental agencies including hospitals in Nigeria to monitor the level of quality of service delivery. However, to what extent do patients’ perceptions about health services seem to have been largely recognized remain unclear by health care providers, despite the (SERVICOM units in public institutions in Nigeria? Method: A cross-sectional analytical study using convenient sample method, based on the fact that not every patient of the selected hospitals can be chosen, was performed on 400 patients who received health services at four different public hospitals in Ogun state Nigeria. The selection of these hospitals was based on the zones in the state (Egba, Ijebu, Remo and Yewa area of Ogun-state. The instrument was a valid and reliable analytical hierarchy process based questionnaire containing five service quality dimensions. Data were analyzed using SPSS, Expert choice and Microsoft Excel software to determine the perception of patients towards service quality delivery in pairwise comparison of judgment consistent at less than 10%. Results:The results showed the composite priorities of the patients’ perception with respect to determinants of the patients’ perception towards quality of services delivered in the public hospitals in Nigeria. The most important factor to patients was the reliability dimension with composite priority 0.24 or 24% followed by the responsiveness dimension with 0.22 assurance dimension 0.21, tangibility dimension with 0.21, and the least determinant factor was the empathy dimension with 0.1101. Conclusion: Based on the results, the

  11. Assessment of pharmacists' delivery of public health services in rural and urban areas in Iowa and North Dakota.

    Science.gov (United States)

    Scott, David M; Strand, Mark; Undem, Teri; Anderson, Gabrielle; Clarens, Andrea; Liu, Xiyuan

    2016-01-01

    The profession of pharmacy is expanding its involvement in public health, but few studies have examined pharmacists' delivery of public health services. To assess Iowa and North Dakota pharmacists' practices, frequency of public health service delivery, level of involvement in achieving the essential services of public health, and barriers to expansion of public health services in rural and urban areas. This study implemented an on-line survey sent to all pharmacists currently practicing pharmacy in Iowa and North Dakota. Overall, 602 valid responses were analyzed, 297 in rural areas and 305 in urban areas. Three practice settings (chain stores [169, 28.2%], independent community pharmacies [162, 27.0%], and hospital pharmacies [156, 26.0%]) comprised 81.2% of the sample. Both chain and independent community pharmacists were more commonly located in rural areas than in urban areas (Pindependents) in rural areas reported more frequent delivery than did pharmacists in urban areas (P pharmacy provides, partner with the community to identify and help solve health problems, and conduct needs assessments to identify health risks in my community. Rural pharmacists more frequently deliver public health services than urban in both Iowa and North Dakota. These findings should be interpreted to be primarily due to differences in the role of the rural pharmacist and the quest for certain opportunities that rural pharmacists are seeking.

  12. Examining physicians’ preparedness for tobacco cessation services in India: Findings from primary care public health facilities in two Indian states

    Directory of Open Access Journals (Sweden)

    Rajmohan Panda

    2013-03-01

    Full Text Available BackgroundA total of 275 million tobacco users live throughout India and are in need of tobacco cessation services. However, the preparation of physicians to deliver this service at primary care health facilities remains unknown.AimsThe study aimed to examine the primary care physicians’ preparedness to deliver tobacco cessation services in two Indian states.MethodResearchers surveyed physicians working in primary care public health facilities, primarily in rural areas using a semistructured interview schedule. Physicians’ preparedness was defined in the study as those possessing knowledge of tobacco cessation methods and exhibiting a positive attitude towards the benefits of tobacco cessation counselling as well as being willing to be part of tobacco prevention or cessation program.ResultsOverall only 17% of physicians demonstrated adequate preparation to provide tobacco cessation services at primary care health facilities in both the States. The findings revealed minimal tobacco cessation training during formal medical education (21.3% and on-the-job training (18.9%. Factors, like sex and age of service provider, type of health facility, location of health facility and number of patients attended by the service provider, failed to show significance during bivariate and regression analysis. Preparedness was significantly predicted by state health system.ConclusionThe study highlights a lack of preparedness of primary care physicians to deliver tobacco cessation services. Both the curriculum in medical school and on-the-job training require an addition of a learning component on tobacco cessation. The addition of this component will enable existing primary care facilities to deliver tobacco cessation services.

  13. 32 CFR 728.54 - U.S. Public Health Service (USPHS), other than members of the uniformed services.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 5 2010-07-01 2010-07-01 false U.S. Public Health Service (USPHS), other than... FACILITIES Beneficiaries of Other Federal Agencies § 728.54 U.S. Public Health Service (USPHS), other than... 43 (Contract Health Service Purchase Order for Hospital Services Rendered) or HRSA form 64...

  14. The sense of services in a globalizing public sector

    DEFF Research Database (Denmark)

    Fuglsang, Lars

    This paper represents an attempt to explore in a qualitative way how the microstructure of public private innovation networks in public services (ServPPINs) can be understood. The paper uses the concepts of sensemaking and weak cues from the sensemaking literature to explain how these Serv......PPINs manage to take care of development and change (Weick 1979, 1995). The proposal, which is explored in the case-study is that the impact of ServPPINs is not to create radical new innovations, but to take a series of small actions and thereby potentially react to small cues. Attention of the paper is...

  15. Service delivery through public health care system to control sexually transmitted infections in Himachal pradesh

    Directory of Open Access Journals (Sweden)

    Sunite A Ganju

    2014-01-01

    Full Text Available Introduction: The National AIDS Control Organization has designed multiple synergistic interventions to identify and control curable sexually transmitted infections (STIs. Objective: To assess the impact of services offered at designated STI clinics in the state of Himachal Pradesh, India and the profile of the attending clients. Materials and Methods: This was a two-year prospective study, conducted from April 2011 to March 2013. Training on delivering STI/RTI services was imparted to the staff of 16 designated STI clinics including recording of data. The staff in each STI clinic comprises of one doctor, one counselor, one nurse, and one laboratory technician. The clients attending these designated clinics were offered counseling, syndromic case management (SCM, and diagnostic services wherever possible. Monthly data of STI clinic attendees was collected, compiled, and analyzed. Results: A total of 65,760 clinic visits were reported, of which 32,385 (49% visits were for index STI/RTI complaint(s. The ratio of male to female attendees was 1:2. The commonest age group accessing the STI clinics was 25-44 years (n = 38,966; 59.3%. According to SCM, 52.9% clients were managed. The commonest presenting syndrome was urethral discharge (n = 4,500; 41% in males, and vaginal discharge (n = 13,305; 56% in females. Genital ulcer disease was treated in 2099 cases. Laboratory tests were performed only in 6466 patients, and 39,597 antenatal mothers were screened for syphilis. Counseling services were provided to 51,298 (f = 34,804; 68%: m = 16,494; 32% clients and of these, 48% (n = 25,056 of the clients were referred to integrated counseling and testing centers. Forty-three clients (m = 24: f = 19 were detected positive for HIV infection. Conclusion: Uniform and standardized services delivered to clients attending public health clinics can gather reliable data to monitor trends of STI infection.

  16. Pharmacy services at admission and discharge in adult, acute, public hospitals in Ireland.

    LENUS (Irish Health Repository)

    Grimes, Tamasine

    2012-02-01

    OBJECTIVES: to describe hospital pharmacy involvement in medication management in Ireland, both generally and at points of transfer of care, and to gain a broad perspective of the hospital pharmacy workforce. METHODS: a survey of all adult, acute, public hospitals with an accident and emergency (A&E) department (n = 36), using a semi-structured telephone interview. KEY FINDINGS: there was a 97% (n = 35) response rate. The majority (n = 25, 71.4%) of hospitals reported delivery of a clinical pharmacy service. On admission, pharmacists were involved in taking or verifying medication histories in a minority (n = 15, 42.9%) of hospitals, while few (n = 6,17.1%) deployed staff to the A&E\\/acute medical admissions unit. On discharge, the majority (n = 30,85.7%) did not supply any take-out medication, a minority (n =5,14.3%) checked the discharge prescription, 51.4% (n = 18) counselled patients, 42.9% (n = 15) provided medication compliance charts and one hospital (2.9%) communicated with the patient\\'s community pharmacy. The number of staff employed in the pharmacy department in each hospital was not proportionate to the number of inpatient beds, nor the volume of admissions from A&E. There were differences identified in service delivery between hospitals of different type: urban hospitals with a high volume of admissions from A&E were more likely to deliver clinical pharmacy. CONCLUSIONS: the frequency and consistency of delivering pharmacy services to facilitate medication reconciliation at admission and discharge could be improved. Workforce constraints may inhibit service expansion. Development of national standards of practice may help to eliminate variation between hospitals and support service development.

  17. Assessment of pharmacists’ delivery of public health services in rural and urban areas in Iowa and North Dakota

    Directory of Open Access Journals (Sweden)

    Scott DM

    2016-12-01

    Full Text Available Background: The profession of pharmacy is expanding its involvement in public health, but few studies have examined pharmacists’ delivery of public health services. Objective: To assess Iowa and North Dakota pharmacists’ practices, frequency of public health service delivery, level of involvement in achieving the essential services of public health, and barriers to expansion of public health services in rural and urban areas. Methods: This study implemented an on-line survey sent to all pharmacists currently practicing pharmacy in Iowa and North Dakota. Results: Overall, 602 valid responses were analyzed, 297 in rural areas and 305 in urban areas. Three practice settings (chain stores [169, 28.2%], independent community pharmacies [162, 27.0%], and hospital pharmacies [156, 26.0%] comprised 81.2% of the sample. Both chain and independent community pharmacists were more commonly located in rural areas than in urban areas (P<0.05. For some public health services, pharmacists in rural areas reported higher frequency of delivery than did pharmacists in urban areas (P < .05 that included: medication therapy management, immunizations, tobacco counseling, and medication take-back programs. For some essential services, pharmacists (particularly independents in rural areas reported more frequent delivery than did pharmacists in urban areas (P < .05, these included: evaluate the services the pharmacy provides, partner with the community to identify and help solve health problems, and conduct needs assessments to identify health risks in my community. Conclusion: Rural pharmacists more frequently deliver public health services than urban in both Iowa and North Dakota. These findings should be interpreted to be primarily due to differences in the role of the rural pharmacist and the quest for certain opportunities that rural pharmacists are seeking.

  18. Altmark, Article 86(2) and Public Service Broadcasting

    DEFF Research Database (Denmark)

    Mortensen, Frands

    2008-01-01

    En analyse af EU-Kommissionens 17 Beslutninger angående statsstøtte til Public Service Broadcasting, der er truffet efter afsigelse af Altmark-dommen i juli 2003. Kommissionen har i alle tilfælde først analyseret om de fire Altmark-krav er opfyldt, og det er aldrig tilfældet. dernæst har den godk...

  19. Reaction of passengers to public service vehicle ride

    Science.gov (United States)

    Clarke, M. J.; Oborne, D. J.

    1975-01-01

    A series of questionnaire studies is described, which was carried out on passengers in public service vehicles in the United Kingdom particularly cross-channel hovercraft, helicopter and train. The effectiveness of the different rating techniques employed is examined and it is demonstrated that useful and reliable information can be obtained on the effects of such physical parameters as vibration, vehicle motion and noise using rating methods which involve no external standards. Some results obtained from analysis of the survey returns are presented.

  20. A community pharmacy-based cardiovascular screening service: views of service users and the public.

    Science.gov (United States)

    Taylor, Julia; Krska, Janet; Mackridge, Adam

    2012-10-01

    To determine whether pharmacy-based cardiovascular disease (CVD) screening reached the desired population, the local population's awareness of pharmacy screening and the views of service users and the general public about CVD screening. Pharmacy staff, located in one English Primary Care Trust providing a CVD screening service, issued questionnaires to service users who had undergone screening. Face-to-face street surveys were conducted with members of the general public within the vicinity of each participating pharmacy. A total of 259 people were screened within the first 6 months of service provision, 97 of whom (37.4%) completed the evaluation questionnaire. In addition, 261 non-service users participated in street surveys. Most respondents among both service users and non-users had at least one risk factor for cardiovascular disease, including smoking and lack of exercise. Responses to statements regarding CVD screening showed a high level of agreement with the need for screening in both groups. However, significantly more service users (90.7%) agreed that a pharmacy was a good place for screening compared to the non-users (77.4%; P service users agreed that screening should be only carried out by doctors (10.3 compared to 25.3% of non-users; P service users 96 (99.7%) had a positive experience of the screening service, agreeing that they were given enough time and pharmacists made them feel at ease. Only 9% of non-users were aware of the pharmacy service and, although the majority (78.4%) were willing to be screened at a pharmacy, this was significantly lower among males than females (69.9 compared to 82.7%; P service and by addressing concerns about privacy and confidentiality in promotional activities. © 2012 The Authors. IJPP © 2012 Royal Pharmaceutical Society.

  1. 77 FR 4821 - Public Health Service Act, Non-competitive Replacement Award

    Science.gov (United States)

    2012-01-31

    ... HUMAN SERVICES Health Resources and Services Administration Public Health Service Act, Non-competitive...: Section 330I(d)(2) of the Public Health Service Act, as amended, 42 U.S.C. 254c-14(d)(2). Catalog of... INFORMATION CONTACT: Monica Cowan, Public Health Analyst, Office for the Advancement of Telehealth, Office...

  2. 45 CFR 400.61 - Services to public/private RCA recipients.

    Science.gov (United States)

    2010-10-01

    ... 45 Public Welfare 2 2010-10-01 2010-10-01 false Services to public/private RCA recipients. 400.61... Refugee Cash Assistance § 400.61 Services to public/private RCA recipients. (a) Services provided to recipients of refugee cash assistance in the public/private RCA program may be provided by the...

  3. South African managers in public service: On being authentic

    Directory of Open Access Journals (Sweden)

    Antoni Barnard

    2014-01-01

    Full Text Available South African managers in public service consistently face challenges related to managing a well-adjusted and productive diverse workforce. Following the notion that leadership authenticity fosters positive psychological employee capacity, the aim of this study was to explore the meaning essence of authenticity as lived in the work–life experiences of senior managers in public service. Five senior managers in public service were purposefully selected based on their articulated challenges with being authentic at work, whilst attending a diversity sensitivity workshop. From a hermeneutic phenomenological perspective, in-depth interviews were used, and an interpretative phenomenological analysis yielded two predominant themes offering a description of what it means to be authentic. Authenticity is experienced as an affective state that results from a continuous self-appraisal of the extent to which expression of self is congruent with a subjective and socially constructed expectation of self in relation to others. Authenticity seems to develop through a continuous process of internal and external adaptation, and it leads to ultimately building a differentiated yet integrated identity of self. A reciprocal dynamic between feeling authentic and self-confidence alludes to the potential importance of authenticity dynamics in identity work.

  4. South African managers in public service: on being authentic.

    Science.gov (United States)

    Barnard, Antoni; Simbhoo, Nirvana

    2014-01-01

    South African managers in public service consistently face challenges related to managing a well-adjusted and productive diverse workforce. Following the notion that leadership authenticity fosters positive psychological employee capacity, the aim of this study was to explore the meaning essence of authenticity as lived in the work-life experiences of senior managers in public service. Five senior managers in public service were purposefully selected based on their articulated challenges with being authentic at work, whilst attending a diversity sensitivity workshop. From a hermeneutic phenomenological perspective, in-depth interviews were used, and an interpretative phenomenological analysis yielded two predominant themes offering a description of what it means to be authentic. Authenticity is experienced as an affective state that results from a continuous self-appraisal of the extent to which expression of self is congruent with a subjective and socially constructed expectation of self in relation to others. Authenticity seems to develop through a continuous process of internal and external adaptation, and it leads to ultimately building a differentiated yet integrated identity of self. A reciprocal dynamic between feeling authentic and self-confidence alludes to the potential importance of authenticity dynamics in identity work.

  5. Maryland Public Library Services for the Handicapped. A Survey for Handicapped Accessibility to Public Library Facilities.

    Science.gov (United States)

    Maryland State Dept. of Education, Baltimore. Div. of Library Development and Services.

    Prepared as a part of an ongoing effort to make Maryland public libraries readily accessible to the handicapped, this directory identifies equipment, services, and facilities available to library users who are confined to wheel chairs and others who have difficulty with steps or stairs. Supplied by the administrators of Maryland's 24 public…

  6. Fiscal decentralization and the challenges of public ecological services delivery

    Directory of Open Access Journals (Sweden)

    N.V. Kotenko

    2015-06-01

    Full Text Available The aim of the article. The aim of the article is to define and propose the directions to solve the recent problems of financing public ecological services in the conditions of fiscal decentralization. The results of the analysis. This paper analyzes the decentralization reform impact on the possibilities of local authorities to finance the public ecological services in Ukraine. Advantages and threats of decentralizing reform are defined on the basis of theoretical vision of fiscal federalism in different state structures. The authors assessed basic central government documents in which the strategy and tactic of development. The lack of particular measures that are directed to the sustainable nature use on state level is defined. In practice, this means transference of financing powers from central to local government. Such process needs to be conducted with respective changes of financial flows directions and establishing effective forming and distributive tools. Traditionally, one of such tools, which are most appropriate to accumulate public environmental funds, is ecological tax. The study revealed that the enhancement of general fund of local budget revenues by local tax make the Local Environmental foundations' work impossible. Another initiative of central government is to transfer more than half revenues from the tax to the regional level. Such decision will be practicable only if impartial, formula based mechanism of subsequent allocation of funds between basic local authorities is developed. Scale projects now are funded by regional authorities. Authors proved that the better way to finance public ecological services on complementary basis is the local authorities’ cooperation. One of the advantages of such cooperation is the considering of the opportunities of self-taxation. This voluntary fiscal tool in Ukrainian European future must be stable source for financing of public ecological services. Decentralization reform also

  7. Flow cytometry as the spearhead for delivering sustainable and versatile laboratory services to HIV-burdened health care systems of the developing world: a Caribbean model.

    Science.gov (United States)

    Abayomi, E Akinola; Landis, R Clive

    2008-01-01

    HIV is targeting the developing nations of the world, threatening their economic development, overwhelming public health systems, and depleting human capital. The Caribbean is no exception, with the second highest incidence of HIV/AIDS outside Sub-Saharan Africa, sharing similar mixed fortunes from a postcolonial heritage, limited resources, and an HIV population dispersed in small population centers. Here we share the experience of Barbados, an island state of 280,000 people, in mounting a holistic and sustainable program against HIV/AIDS. At the forefront of this response has been the growth in clinical flow cytometry used for CD4 monitoring, which has prompted a welcome expansion in diagnostic capacity even beyond HIV/AIDS. A pan-Caribbean extension to Barbados' program has been the founding of the Caribbean Cytometry & Analytical Society (CCAS), which acts as a regional forum to accelerate technology transfer and develop the human resources needed to mount an effective response against HIV/AIDS. The 4th CCAS workshop in 2007 produced a consensus statement on the desirable characteristics for a "diagnostic dream machine": a simple-to-use, rugged flow cytometer capable of carrying out multiple diagnostic functions at the point of patient care in rural or island settings of the developing world, including CD4 count, blood count, and opportunistic infections, without the need for a supply cold-chain or dependable power source. It is our ambitious vision that the spread of flow cytometry, primarily to monitor CD4 in HIV/AIDS, can act as a Trojan horse to deliver better general and specialized diagnostic services to the developing world.

  8. Understanding employee engagement in a public service context

    DEFF Research Database (Denmark)

    Nielsen, Mette Strange

    Employee engagement has long been capturing the attention of researchers and practitioners (Bakker, Albrecht, & Leiter, 2011; Kahn, 1990), due to its positive impact on various measures of organizational performance and individual level outcomes (Gruman & Saks, 2011; Harter, Schmidt, & Hayes, 2002......). To date however, employee engagement has primarily been studied in private manufacturing firms, but since it cannot be assumed that employee engagement models developed in the private sector are applicable to the public sector (Boselie, 2010; Taher & Emmert, 1992), future research is needed. The purpose...... of this paper is therefore to build a research agenda aiming to understand employee engagement in a public service context. The paper begins with a literature review of the main contributions to the study of employee engagement and then follows with a brief review of the public sector, highlighting some...

  9. Development and Evaluation of Acceptance and Commitment Therapy Delivered by Psychologists and Non-Psychologists in an NHS Community Adult Mental Health Service: a Preliminary Analysis.

    Science.gov (United States)

    Richardson, Thomas; Bell, Lorraine; Bolderston, Helen; Clarke, Sue

    2017-05-11

    Previous studies have demonstrated that acceptance and commitment therapy (ACT) is effective for depression and may be useful for complex transdiagnostic clients. To conduct a preliminary evaluation of whether ACT is feasible and effective when delivered by psychologists and non-psychologists for complex clients in a National Health Service (NHS) community mental health service for adults. Staff were trained in ACT and conducted one-to-one therapy with clients. Measures on general mental health, depression, fusion and values were given pre-therapy, post-therapy and at 3-month follow-up. Standardized measures showed significant improvements post-therapy for global mental health, depression, cognitive fusion and values post-treatment. These were partially maintained at follow-up and remained after an intent-to-treat analysis. There were no differences in outcomes between psychologists and non-psychologists. ACT may be delivered effectively with limited training for complex cases in secondary care, though further research is needed.

  10. Is Private Production of Public Services Cheaper Than Public Production? A Meta-Regression Analysis of Solid Waste and Water Services

    Science.gov (United States)

    Bel, Germa; Fageda, Xavier; Warner, Mildred E.

    2010-01-01

    Privatization of local government services is assumed to deliver cost savings, but empirical evidence for this from around the world is mixed. We conduct a meta-regression analysis of all econometric studies examining privatization of water distribution and solid waste collection services and find no systematic support for lower costs with private…

  11. Is Private Production of Public Services Cheaper Than Public Production? A Meta-Regression Analysis of Solid Waste and Water Services

    Science.gov (United States)

    Bel, Germa; Fageda, Xavier; Warner, Mildred E.

    2010-01-01

    Privatization of local government services is assumed to deliver cost savings, but empirical evidence for this from around the world is mixed. We conduct a meta-regression analysis of all econometric studies examining privatization of water distribution and solid waste collection services and find no systematic support for lower costs with private…

  12. Utilization of Innovations and Techniques of Educational Technology in Delivering of Educational Practicum and Its Impact on Increasing Academic Achievement among Pre-Service Teachers

    Science.gov (United States)

    Ibrahim, Hatim G.

    2017-01-01

    The current study aims to identify the utilization of innovations and techniques of educational technology in teaching of educational practicum and its impact on increasing academic achievement among pre-service teachers. The study sample consisted of (60) pre-service teachers (student teachers) randomly selected from public middle and secondary…

  13. Comparing public service motivation within various Europe countries: do institutional environments make a difference ? Paper

    NARCIS (Netherlands)

    Vandenabeele, W.V.; Steijn, B.; Egger-Peitler, I; Hammerschmid, G; Meyer, R.; Camilleri, E; Cerase, F; Leisink, P.L.M.; Ritz, A; Hondeghem, A

    2009-01-01

    The motivation of public servants in general (Behn 1995), and public service motivation (PSM) in particular (Perry and Hondeghem 2008b), have always been important issues in public administration and public management research. In recent years, research on public service motivation has made signific

  14. From service provision to function based performance - perspectives on public health systems from the USA and Israel

    Directory of Open Access Journals (Sweden)

    Scutchfield Douglas F

    2012-11-01

    Full Text Available Abstract If public health agencies are to fulfill their overall mission, they need to have defined measurable targets and should structure services to reach these targets, rather than offer a combination of ill-targeted programs. In order to do this, it is essential that there be a clear definition of what public health should do- a definition that does not ebb and flow based upon the prevailing political winds, but rather is based upon professional standards and measurements. The establishment of the Essential Public Health Services framework in the U.S.A. was a major move in that direction, and the model, or revisions of the model, have been adopted beyond the borders of the U.S. This article reviews the U.S. public health system, the needs and processes which brought about the development of the 10 Essential Public Health Services (EPHS, and historical and contemporary applications of the model. It highlights the value of establishing a common delineation of public health activities such as those contained in the EPHS, and explores the validity of using the same process in other countries through a discussion of the development in Israel of a similar model, the 10 Public Health Essential Functions (PHEF, that describes the activities of Israel’s public health system. The use of the same process and framework to develop similar yet distinct frameworks suggests that the process has wide applicability, and may be beneficial to any public health system. Once a model is developed, it can be used to measure public health performance and improve the quality of services delivered through the development of standards and measures based upon the model, which could, ultimately, improve the health of the communities that depend upon public health agencies to protect their well-being.

  15. From service provision to function based performance - perspectives on public health systems from the USA and Israel.

    Science.gov (United States)

    Scutchfield, Douglas F; Miron, Ehud; Ingram, Richard C

    2012-01-01

    If public health agencies are to fulfill their overall mission, they need to have defined measurable targets and should structure services to reach these targets, rather than offer a combination of ill-targeted programs. In order to do this, it is essential that there be a clear definition of what public health should do- a definition that does not ebb and flow based upon the prevailing political winds, but rather is based upon professional standards and measurements.The establishment of the Essential Public Health Services framework in the U.S.A. was a major move in that direction, and the model, or revisions of the model, have been adopted beyond the borders of the U.S.This article reviews the U.S. public health system, the needs and processes which brought about the development of the 10 Essential Public Health Services (EPHS), and historical and contemporary applications of the model. It highlights the value of establishing a common delineation of public health activities such as those contained in the EPHS, and explores the validity of using the same process in other countries through a discussion of the development in Israel of a similar model, the 10 Public Health Essential Functions (PHEF), that describes the activities of Israel's public health system. The use of the same process and framework to develop similar yet distinct frameworks suggests that the process has wide applicability, and may be beneficial to any public health system.Once a model is developed, it can be used to measure public health performance and improve the quality of services delivered through the development of standards and measures based upon the model, which could, ultimately, improve the health of the communities that depend upon public health agencies to protect their well-being.

  16. 75 FR 25842 - Notice of a Grant With the Public Broadcasting Service

    Science.gov (United States)

    2010-05-10

    ..., nature, news, public affairs and science television programming and related services to 356 noncommercial... Service AGENCY: National Telecommunications and Information Administration, U.S. Department of Commerce...

  17. Public Procurement Incentives for Sustainable Design Services: Swedish Experiences

    Directory of Open Access Journals (Sweden)

    Josefin Sporrong

    2009-12-01

    Full Text Available When procuring building design services, public clients may provide incentives for the development of design tools and management practices that lead to more sustainable buildings. Procedures for selecting design professionals, including the choice of contract award criteria, can be analysed as the outcome of external and internal factors that influence procuring units. This investigation studies how the selection procedures that Swedish municipal clients rely on when procuring services from architectural and engineering consultants provide incentives for environmentally sustainable design management. Questionnaire responses from 93 Swedish municipalities show that a minority include sustainability-related criteria in tender assessments. Environmental management systems were a criterion for 30% of the respondents, while only 11% regularly used life cycle cost as a criterion. More than half of all municipalities were reported to have a general policy for services procurement, and these policies usually include environmental sustainability. However, these policies are not always followed when procuring construction-related services. Smaller municipalities are less likely to have a general policy. Consequently, incentive effects for design service firms are probably weak. Better skills and provider-selection methods among clients are needed for rewarding sustainable design practices more strongly. DOI: 10.3763/aedm.2009.0903 Published in the Journal AEDM Volume 5, Number 1, 2009 , pp. 24-35(12

  18. Linking ecosystem characteristics to final ecosystem services for public policy.

    Science.gov (United States)

    Wong, Christina P; Jiang, Bo; Kinzig, Ann P; Lee, Kai N; Ouyang, Zhiyun

    2015-01-01

    Governments worldwide are recognising ecosystem services as an approach to address sustainability challenges. Decision-makers need credible and legitimate measurements of ecosystem services to evaluate decisions for trade-offs to make wise choices. Managers lack these measurements because of a data gap linking ecosystem characteristics to final ecosystem services. The dominant method to address the data gap is benefit transfer using ecological data from one location to estimate ecosystem services at other locations with similar land cover. However, benefit transfer is only valid once the data gap is adequately resolved. Disciplinary frames separating ecology from economics and policy have resulted in confusion on concepts and methods preventing progress on the data gap. In this study, we present a 10-step approach to unify concepts, methods and data from the disparate disciplines to offer guidance on overcoming the data gap. We suggest: (1) estimate ecosystem characteristics using biophysical models, (2) identify final ecosystem services using endpoints and (3) connect them using ecological production functions to quantify biophysical trade-offs. The guidance is strategic for public policy because analysts need to be: (1) realistic when setting priorities, (2) attentive to timelines to acquire relevant data, given resources and (3) responsive to the needs of decision-makers.

  19. Governance of Public Service Media in Poland: The Role of the Public

    Directory of Open Access Journals (Sweden)

    Michal Glowacki

    2015-12-01

    Full Text Available This paper analyzes the role of the public in governance processes in public service media (PSM in Poland in the post mass-media era, characterized by participatory culture and network practices. Referencing the findings of the “Democratization of media policy in the digital ecosystems” (2014–2015 research project, the study aims to map the effectiveness of existing tools, practices and attitudes toward opening-up Polish public media enterprises to the public. Examination of media regulation, grey literature (corporate documentation, strategies, reports and civil society initiatives are likely to indicate the ways and extent to which members of the public might currently participate in the decision-making and control. On the basis of hypotheses that public media enterprises in Poland are not fully prepared for the multi-stakeholder and advanced model of PSM, the study takes into account potential systemic/regulatory, organizational and social barriers for change. The salient questions to be addressed are: What are the strategies and practices through which members of civil society might get involved? At what stages are the publics able to engage? How can PSM take advantage of the development of online tools offering space for interaction and collaboration? How is it possible to make the public more active and interested in governance and participation?

  20. Governance of Public Service Media in Poland: The Role of the Public

    Directory of Open Access Journals (Sweden)

    Michal Glowacki

    2015-12-01

    Full Text Available This paper analyzes the role of the public in governance processes in public service media (PSM in Poland in the post mass-media era, characterized by participatory culture and network practices. Referencing the findings of the “Democratization of media policy in the digital ecosystems” (2014–2015 research project, the study aims to map the effectiveness of existing tools, practices and attitudes toward opening-up Polish public media enterprises to the public. Examination of media regulation, grey literature (corporate documentation, strategies, reports and civil society initiatives are likely to indicate the ways and extent to which members of the public might currently participate in the decision-making and control. On the basis of hypotheses that public media enterprises in Poland are not fully prepared for the multi-stakeholder and advanced model of PSM, the study takes into account potential systemic/regulatory, organizational and social barriers for change. The salient questions to be addressed are: What are the strategies and practices through which members of civil society might get involved? At what stages are the publics able to engage? How can PSM take advantage of the development of online tools offering space for interaction and collaboration? How is it possible to make the public more active and interested in governance and participation?

  1. Impact evaluation of a health promotion-focused organisational development strategy on a health service's capacity to deliver comprehensive primary health care.

    Science.gov (United States)

    Costello, Michelle; Taylor, Jane; O'Hara, Lily

    2015-01-01

    A comprehensive primary health care approach is required to address complex health issues and reduce inequities. However, there has been limited uptake of this approach by health services nationally or internationally. Reorienting health services towards becoming more health promoting provides a mechanism to support the delivery of comprehensive primary health care. The aim of this study was to determine the impact of a health promotion-focused organisational development strategy on the capacity of a primary health care service to deliver comprehensive primary health care. A questionnaire and semistructured individual interviews were used to collect quantitative and qualitative impact evaluation data, respectively, from 13 health service staff across three time points with regard to 37 indicators of organisational capacity. There were significant increases in mean scores for 31 indicators, with effect sizes ranging from moderate to nearly perfect. A range of key enablers and barriers to support the delivery of comprehensive primary health care was identified. In conclusion, an organisational development strategy to reorient health services towards becoming more health promoting may increase the capacity to deliver comprehensive primary health care.

  2. Exploring the characteristics of public reproductive health services in the Islamic Republic of Iran from the perspectives of unmarried women: what needs to be changed?

    Science.gov (United States)

    Kohan, S; Mohammadi, F; Mostafavi, F; Gholami, A

    2016-04-28

    This qualitative study in the Islamic Republic of Iran aimed to explore facilitators and barriers to the use of reproductive health services by unmarried women. A purposive sample of unmarried women aged 25-60 years in Isfahan city were interviewed about their experiences of reproductive health services in public health centres. Content analysis of responses revealed that the favourable characteristics of reproductive health services in public centres were services that: were delivered by personnel of the same sex in a woman-friendly environment and available at a suitable price, and did not label clients. In contrast, the following characteristics made public health centres undesirable for unmarried women: not addressing single women for reproductive health services; lack of privacy; failure to maintain confidentiality; doubts about skills and scientific ability of personnel; and lack of integration of services.

  3. Equity, public policy and outpatient specialty mental health services.

    Science.gov (United States)

    Savoca, E

    1993-01-01

    This study provides evidence on the role of the public sector in the allocation of ambulatory specialty mental health services across income groups in the adult population. Results suggest that in the early to mid-1980s, the tax and transfer system effectively lowered the price of services to the poor and the rich, thus causing the highest use by persons at the extreme ends of the income distribution. High utilization at the low end of the income scale can be largely attributed to publicly provided insurance. A comparison of demand prior to the Medicaid cuts brought on by the Omnibus Budget and Reconciliation Act (OBRA) of 1981 with post-OBRA estimates reveals the extreme sensitivity of demand to changes in coverage. Among upper income groups the results imply that the implicit price of specialty mental health care falls as income rises. This finding is consistent with the hypothesis that the government's exclusion of health benefits and expenditures from taxation effectively lowers the price of medical services to individuals in high marginal income tax brackets. It also suggests that recent proposals to limit the tax exclusion of employer-paid premiums may lead to a more equitable distribution of resources in the specialty mental health sector.

  4. THE INFLUENCE OF MARKETING PUBLIC RELATION AND SERVICE QUALITY ON CORPORATE IMAGE THROUGH PUBLIC OPINION: STUDIES AT MANDIRI BANK

    Directory of Open Access Journals (Sweden)

    Vera Suciyati

    2015-09-01

    Full Text Available This research aims to analyze the influence of marketing public relation and service quality at Bank Mandiri on corporate image through public. Convenience sampling method has been selected in order to obtain the data in this study. The analysis method that used was the path analysis. The research result had shown that: marketing public relation and service quality have significant influence simultaneously and partially on public opinion on the first structure equation. The second structure equation shows that: marketing public relation, service quality had significant influence simultaneously on corporate image. The service quality have not partially the quality of service have not influence significant partially on corporate, but variable marketing and public relation have  partially influential public opinion influence significant partially on corporate image.DOI: 10.15408/etk.v12i2.1916

  5. 76 FR 40937 - Public Availability of National Labor Relations Board's FY 2010 Service Contract Inventory

    Science.gov (United States)

    2011-07-12

    ... From the Federal Register Online via the Government Publishing Office NATIONAL LABOR RELATIONS BOARD Public Availability of National Labor Relations Board's FY 2010 Service Contract Inventory AGENCY: National Labor Relations Board. ACTION: Notice of public availability of FY 2010 Service...

  6. 76 FR 26296 - Public Availability of Federal Labor Relations Authority FY 2010 Service Contract Inventory

    Science.gov (United States)

    2011-05-06

    ... From the Federal Register Online via the Government Publishing Office FEDERAL LABOR RELATIONS AUTHORITY Public Availability of Federal Labor Relations Authority FY 2010 Service Contract Inventory AGENCY: Federal Labor Relations Authority. ACTION: Notice of Public Availability of FY 2010 Service...

  7. 77 FR 5062 - Public Availability of National Labor Relations Board's FY 2011 Service Contract Inventory

    Science.gov (United States)

    2012-02-01

    ... From the Federal Register Online via the Government Publishing Office NATIONAL LABOR RELATIONS BOARD Public Availability of National Labor Relations Board's FY 2011 Service Contract Inventory AGENCY: National Labor Relations Board. ACTION: Notice of public availability of FY 2011 Service...

  8. 77 FR 1689 - Public Availability of Federal Labor Relations Authority FY 2011 Service Contract Inventory

    Science.gov (United States)

    2012-01-11

    ... From the Federal Register Online via the Government Publishing Office FEDERAL LABOR RELATIONS AUTHORITY Public Availability of Federal Labor Relations Authority FY 2011 Service Contract Inventory AGENCY: Federal Labor Relations Authority. ACTION: Notice of Public Availability of FY 2011 Service...

  9. The Role of Public Relations in the Delivery of Forestry Services in Ghana

    National Research Council Canada - National Science Library

    Kofi Ampadu Boateng; Petra Hlaváčková

    2017-01-01

    .... There are, however, few researches relating to public relations and delivery of forestry services. The aim of this study was to examine the role public relations play in the delivery of forestry services with Ghana as case study...

  10. Web Services as Public Services: Are We Supporting Our Busiest Service Point?

    Science.gov (United States)

    Riley-Huff, Debra A.

    2009-01-01

    This article is an analysis of academic library organizational culture, patterns, and processes as they relate to Web services. Data gathered in a research survey is examined in an attempt to reveal current departmental and administrative attitudes, practices, and support for Web services in the library research environment. (Contains 10 tables.)

  11. Integrated Approach of the Citizen’s Role in Relation to the Public Services

    OpenAIRE

    Lucica MATEI; Ani MATEI

    2010-01-01

    The paper achieves an integrated, interdisciplinary approach of the citizens’ roles related to public service providers. The contemporary public service development awards multiple roles to the citizen, interacting with the activities of design, decision-making, production, delivery or assessment, specific for various stages of the life cycle of the public services. Such an approach substantiates the public marketing strategies and it integrates aspects concerning service delivery in th...

  12. The Public Service Bargains of Danish Permanent Secretaries

    DEFF Research Database (Denmark)

    Hansen, Morten Balle; Salomonsen, Heidi Houlberg

    2011-01-01

    permanent secretaries primarily reflects elements of a managerial role as prescribed in many of the New Public Management reforms or whether their role as policy adviser is as important as their role as manager, as is formally prescribed. The PSB is assessed in terms of the typology of Hood and Lodge......, including the dimensions: reward, competency, loyalty and responsibility. The analysis demonstrates that although elements of a managerial bargain have entered the role of Danish permanent secretaries, it is not more salient than the advisory aspect of the PSB.......Danish permanent secretaries, top civil servants in the Danish state administration, are formally both administrative heads of their ministries as well as prime advisers to Danish ministers. In this article we analyse whether and how the public service bargain (PSB) (Hood and Lodge, 2006) of Danish...

  13. Natural gas as public service; Gas natural como servico publico

    Energy Technology Data Exchange (ETDEWEB)

    Gois, Breno Vincius de; Franca, Vladimir da Rocha [Universidade Federal do Rio Grande do Norte (UFRN), Natal, RN (Brazil)

    2008-07-01

    The Natural Gas passes through an outbreak of enormous growth in Brazil. Important in several economies in the world and is one of the main components of the energy matrix of various countries, including neighbouring Southern Cone, such as Argentina and Bolivia, he begins to own as a major viable alternatives to replace oil, along with alcohol and biodiesel. When the distribution of the gas flowing, this should be governed by a system of public law, according to the principles governing the administration, is emphasizing the principle of continuity, efficiency, and generally modest, because this is public service, and how to see this be seen on a strong regulation of the Member States of the Federation, which has the power to provide them directly or by concession. (author)

  14. Serving by local consensus in the public service location game

    CERN Document Server

    Sun, Yi-Fan

    2016-01-01

    We discuss the issue of distributed and cooperative decision-making in a network game of public service location. Each node of the network can choose to be a provider of service which is accessible to the provider itself and also to all the neighboring nodes. A node may also choose only to be a consumer, and then it has to pay a tax, and the collected tax is evenly distributed to all the service providers to remedy their cost. If nodes do not communicate with each other but make individual best-response decisions, the system will be trapped in an inefficient situation of high tax level. In this work we investigate a decentralized local-consensus selection mechanism, according to which nodes in need of service recommend their neighbors of highest local impact as candidate servers, and a node may become a server only if all its non-server neighbors give their assent. We demonstrate that this local-consensus mechanism, although only involving information exchange among neighboring nodes, leads to socially effici...

  15. Emotional predictors of consumer's satisfaction with healthcare public services.

    Science.gov (United States)

    Vinagre, Helena; Neves, José

    2010-01-01

    The aim of this paper is to test empirically a framework that contributes to the understanding of patients' satisfaction by estimating the relationships between the satisfaction of particular types of customers with their emotions and perceived justice. The study was developed in two segments. First, an exploratory analysis was conducted to find a factor structure and to test the psychometric properties of satisfaction and perceived justice scales. After that the hypothesized model was tested through an empirical study, with a sample of 520 patients from six Portuguese public healthcare services, using structural equation modelling. The results show that the scales are psychometrically sound and confirm that satisfaction results from a complex cognitive and affective mechanism, thus highlighting the interactive characteristics of the services. Further research is needed to confirm these findings and to find if there is any possible conditioning factors that would interfere with these variables and change their effects on satisfaction. Patients' satisfaction is an important issue for improving the provided healthcare services. The paper offers empirical evidence about the complementary effect of emotions and perceived justice on the satisfaction with healthcare services. Findings also provide a model of analysis with valid and reliable measures.

  16. Public key infrastructure building trusted applications and web services

    CERN Document Server

    Vacca, John R

    2004-01-01

    OVERVIEW OF PKI TECHNOLOGYPublic Key Infrastructures (PKIs): What Are They?Type of Certificate Authorities (CAS) ServicesPKI StandardsTypes of Vendor and Third-Party CA SystemsProtecting Private KeysCA System AttacksStolen Private Keys: What Can Be Done?Certificate Practice StatementsPKI ReadinessANALYZING AND DESIGNING PUBLIC KEY INFRASTRUCTURESPKI Design IssuesCost Justification and ConsiderationPKI Standards Design IssuesPKI Architectural Design ConsiderationsIMPLEMENTING PKIRequirementsImplementation ScheduleImplementation CostsPKI PerformanceMANAGING PKIRequesting a CertificateObtaining a

  17. Fine Dust in Augmented Reality: Creating Public Service Announcement

    Directory of Open Access Journals (Sweden)

    Eugene Kim

    2014-11-01

    Full Text Available This study discusses how to create a public service announcement about fine dust using AR technology. „Aurasma,‟ a free mobile app, was used to produce the PSA. The PSA mainly consists of four parts, a trigger image, a short animation, an interactive menu, and other media which provide additional information about fine dust as users press the menu buttons. This study also surveys the user‟s preference on a PSA using AR technology and its educational effectiveness.

  18. Problems Surrounding Probation In The South African Public Service

    Directory of Open Access Journals (Sweden)

    Z. Baloyi

    2006-11-01

    Full Text Available The aim of the study was to investigate problems surrounding probation periods in the South African Public Service. A qualitative study was conducted to determine the views of both probationers and supervisors managing the probation process. Data was gathered by means of focus groups and individual interviews. Nine key areas were identified as being problematic, viz. clarity regarding the purpose of probation, lack of proper guidelines, the duration of probation, rotation during probation, lack of training, poor management of probation, performance management, anxiety and stress, power and authority. Recommendations are made concerning possible interventions.

  19. NHS dental care and the issues of public service ethos, governance, accountability and probity.

    Science.gov (United States)

    Batchelor, Paul

    2009-06-01

    A decision by any government to intervene in dental care requires that accountability arrangements exist and that the public has faith in them. Such arrangements require a range of governance mechanisms that in turn create routes of accountability. If accountability is to have meaning an appropriate probity system is necessary. Existing probity arrangements in the NHS dental care system are far from ideal: the checks on claims are far less vigorous than under the previous contractual agreement. While the Dental Reference Service continues to refine its probity activities there are few, if any, assessments of the quality of diagnosis and treatment planning let alone the quality of the treatment provided, along with financial shortfalls. The nature of the contract introduced in April 2006 means that, even with compliance, its use as a quality assurance mechanism is substantially weaker. To address these shortfalls requires improvements in the governance arrangements a key element of which is clarity in accountability. Accountability provides an understanding of how a delivery system works, the pressures and incentives facing its actors and allows for better reform design and implementation. If a public dental service is to have excellent outcomes, be fair and equitable and offer value for money the present failings must be addressed. As has been identified in other public services: "...certain assumptions appear to be based on a belief that these standards were general throughout the public sector and would be maintained or adapted during periods of change. Little attention was given to what compromises the standards, how they are perceived and implemented across the public sector and who monitors or polices them, particularly in times of change." (Doig, 1995). The development of improved probity arrangements and a suitable contract through which the service delivered is specified would be a starting point. Perhaps then both the public and the profession can begin to

  20. Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part II: the referring clinician and patient perspective.

    LENUS (Irish Health Repository)

    Breen, Patricia

    2010-01-01

    Feedback from service users will provide insight into opportunities for improvement so that performance can be optimised. In the context of a formative evaluation referring clinician and patient satisfaction with a teleneurophysiology service was examined during a 20 week pilot period.

  1. THE INFLUENCE OF MARKETING PUBLIC RELATION AND SERVICE QUALITY ON CORPORATE IMAGE THROUGH PUBLIC OPINION: STUDIES AT MANDIRI BANK

    OpenAIRE

    Vera Suciyati

    2015-01-01

    This research aims to analyze the influence of marketing public relation and service quality at Bank Mandiri on corporate image through public. Convenience sampling method has been selected in order to obtain the data in this study. The analysis method that used was the path analysis. The research result had shown that: marketing public relation and service quality have significant influence simultaneously and partially on public opinion on the first structure equation. The second structure e...

  2. A Descriptive Analysis of Music Therapists' Perceptions of Delivering Services in Inclusive Settings: A Challenge to the Field.

    Science.gov (United States)

    Jones; Cardinal

    1999-01-01

    The purpose of this study was to examine the perceptions of music therapists toward inclusion (providing services within general education settings) and to determine their willingness to provide their services in these settings. A questionnaire was sent to 560 music therapists of which 373 responded (67%). A descriptive analysis indicated that although the vast majority of music therapists are providing their services in a segregated setting, they (a) overwhelmingly know about inclusion, (b) perceive benefits to clients with and without disabilities, and (c) are willing to provide their services within an inclusive setting. Why then do therapists so overwhelmingly provide their services in noninclusive settings? Possible answers to this question as well as the challenge this creates to the field of music therapy are discussed.

  3. International difference in public service motivation: Comparing regions across the world

    OpenAIRE

    Vandenabeele, W.; Van de Walle, Steven

    2008-01-01

    textabstractMotivation in Public Management: The Call of Public Service joins a long-standing debate about what drives the behavior of government employees and others who are engaged in the public's business. For many centuries, public service was considered a noble calling and, more recently, a profession. During the latter part of the 20th century, however, many scholars called into question both the reality and desirability of a public service ethic. This book draws upon a substantial and ...

  4. PUBLIC-PRIVATE PARTNERSHIPS (PPPs AND CONCESSIONS OF PUBLIC SERVICES IN BRAZIL

    Directory of Open Access Journals (Sweden)

    C. A. G. Pereira

    2014-01-01

    Full Text Available This paper examines the current regulation of public-private partnerships (PPPs and concessions of public services inBrazil. Under the Brazilian Constitution, certain public utility services and infrastructure works must be provided or built either directly by the government or through a government franchise. Such franchise takes the form of either concessions or PPPs. The difference between the two is based on the form of government contribution. PPPs are concessions in which part or all of the concessionaire’s compensation is paid by the government and does not come directly from the revenue gained through the service or work at issue. These contractual arrangements are available and actually employed throughout all government levels inBrazil. Most of the government activity in these areas in the past 20 years has adopted a concession or PPP format. By analyzing the main features of the Brazilian concession and PPP system, this paper aims to offer the international reader an introductory view of the legal framework behind most large-scale investments in Brazilian infrastructure. 

  5. Access to dental public services by disabled persons.

    Science.gov (United States)

    Leal Rocha, Lyana; Vieira de Lima Saintrain, Maria; Pimentel Gomes Fernandes Vieira-Meyer, Anya

    2015-03-13

    According to the World Health Organization, one in every 10 people has a disability, and more than two-thirds of them do not receive any type of oral dental care. The Brazilian Constitution of 1988 guarantees all civilians including disabled people the right to healthcare, shaping the guidelines of the Brazilian National Health Care System (Sistema Único de Saúde--SUS). However, there is limited information about the true accessibility of dental services. This study evaluated the accessibility of public dental services to persons with disabilities in Fortaleza, Ceará, which has the third highest disability rate in Brazil. A cross-sectional quantitative study using structured questionnaires was administered to dentists (n = 89) and people with disabilities (n = 204) to evaluate the geographical, architectural, and organizational accessibility of health facilities, the communication between professionals and patients with disabilities, the demand for dental services, and factors influencing the use of dental services by people with motor, visual, and hearing impairments. 43.1% of people with disabilities do not recognize their service as a priority of Basic Health Units (BHU), 52.5% do not usually seek dental care, and of those who do (n = 97), 76.3% find it difficult to receive care and 84.5% only seek care on an emergency basis. Forty-five percent are unaware of the services offered in the BHU. Of the dentists, 56.2% reported difficulty in communicating with deaf patients, and 97.8% desired interpreters stationed in the BHU. People with disabilities gave better accessibility ratings than dentists (p = 0.001). 37.3% of the patients and 43.8% of dentists reported inadequate physical access infrastructure (including doors, hallways, waiting rooms, and offices). Dentists (60%) reported unsafe environments and transportation difficulties as geographical barriers, while most people with disabilities did not report noticing these barriers. While access to dental

  6. 75 FR 40842 - Public Health Service Act (PHS), Delegation of Authority

    Science.gov (United States)

    2010-07-14

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention Public Health Service Act (PHS), Delegation of... Services under the following section under Title XXVI of the Public Health Service Act, and the Ryan...

  7. 78 FR 20089 - Public Availability of FY 2012 Service Contract Inventories

    Science.gov (United States)

    2013-04-03

    ... Office of Procurement and Property Management Public Availability of FY 2012 Service Contract Inventories.... ACTION: Notice of public availability of FY 2012 Service Contract inventories. SUMMARY: In accordance... Service Contract inventory. This inventory provides information on FY 2012 service contract actions...

  8. [The treatment received by public health services users in Mexico].

    Science.gov (United States)

    Puentes Rosas, Esteban; Gómez Dantés, Octavio; Garrido Latorre, Francisco

    2006-06-01

    To document the fact that differences in the treatment received by health services users in Mexico are mainly dependent on the type of provider, regardless of the users' socioeconomic status. The data were obtained by means of a survey of 18 018 users who visited 73 health services in 13 states within Mexico. They were asked to grade the way the institution had performed in seven of the eight domains that define appropriate user treatment (autonomy, confidentiality, communication, respectful manner, condition of basic facilities, access to social assistance networks, and free user choice). The questionnaire included some vignettes to help determine user expectations. A composite ordinal probit model was applied; the perception of quality in connection with each of the appropriate treatment domains was the independent variable, whereas gender, educational level, age, type of provider, and user expectations were used as control variables. The type of provider was the main factor that determined users' perceptions regarding the treatment they received when visiting health services in Mexico. Institutions belonging to the social security system performed the worst, while the services provided under the program targeting the rural population (IMSS Oportunidades) received the highest scores. Overall, the domain that was most highly ranked was respectful manner, whereas the lowest score was given to the ability to choose the provider. Men felt they had been able to communicate better than women, while respectful manner, communication, and social support showed a significant negative association with educational level (P < 0.05). Differences were noted in the way different public health service providers in Mexico treat their users, regardless of the latter's socioeconomic status. Social security system providers showed the greatest deficiencies in this respect. Respectful manner was the domain that received the highest scores in the case of all providers. Organizational

  9. International difference in public service motivation: Comparing regions across the world

    NARCIS (Netherlands)

    W. Vandenabeele; S.G.J. Van de Walle (Steven)

    2008-01-01

    textabstractMotivation in Public Management: The Call of Public Service joins a long-standing debate about what drives the behavior of government employees and others who are engaged in the public's business. For many centuries, public service was considered a noble calling and, more recently, a pro

  10. 78 FR 977 - Public Availability of the Department of Transportation FY 2012 Service Contract Inventory

    Science.gov (United States)

    2013-01-07

    ... Public Availability of the Department of Transportation FY 2012 Service Contract Inventory AGENCY: Department of Transportation. ACTION: Notice of Public Availability of FY 2012 Service Contract Inventories..., Public Law 111-117, Department of Transportation is publishing this notice to advise the public of...

  11. Multiple Case Studies of Public Library Systems in New York State: Service Decision-Making Processes

    Science.gov (United States)

    Ren, Xiaoai

    2012-01-01

    This research examined the functions and roles of public library systems in New York State and the services they provide for individual libraries and the public. The dissertation further studied the service decision-making processes at three selected New York State cooperative public library systems. Public library systems have played an important…

  12. Explaining public service motivation : the role of leadership and basic needs satisfaction. Paper

    NARCIS (Netherlands)

    Vandenabeele, W.V.

    2009-01-01

    Both leadership and public service motivation are important issues in contemporary public administration. By connecting these issues, the aim of this paper is to assess the impact of transformational leadership behavior (promoting public values) on public service motivation development. Two hypothes

  13. Multiple Case Studies of Public Library Systems in New York State: Service Decision-Making Processes

    Science.gov (United States)

    Ren, Xiaoai

    2012-01-01

    This research examined the functions and roles of public library systems in New York State and the services they provide for individual libraries and the public. The dissertation further studied the service decision-making processes at three selected New York State cooperative public library systems. Public library systems have played an important…

  14. Public service performance and trust in government: the problem of causality

    NARCIS (Netherlands)

    S.G.J. Van de Walle (Steven); G. Bouckaert (Geert)

    2003-01-01

    textabstractConcerns for restoring citizens’ trust in government are at the core of public sector modernization. Public distrust is often blamed on the bad functioning of public services, and in political discourse well-functioning public services are said to create trust in government. This is a ve

  15. International difference in public service motivation: Comparing regions across the world

    NARCIS (Netherlands)

    W. Vandenabeele; S.G.J. Van de Walle (Steven)

    2008-01-01

    textabstractMotivation in Public Management: The Call of Public Service joins a long-standing debate about what drives the behavior of government employees and others who are engaged in the public's business. For many centuries, public service was considered a noble calling and, more recently, a

  16. SOA-based RFID public services infrastructure: architecture and its core services

    Institute of Scientific and Technical Information of China (English)

    Zeng Junfang; Li Ran; Luo Jin; Liu Yu

    2009-01-01

    Radio frequency identification (RFID) has prominent advantages compared with other auto-identification technologies. Combining RFID with network technology, physical object tracking and information sharing can possibly be carried out in an innovative way. Regarding open-loop RFID applications, RFID public services infrastructure (PSI) is presented, PSI architecture is designed, and service modules are implemented, and a demonstrative application system, blood management and traceability system, is studied to verify PSI. Experimental results show the feasibility of the proposed architecture and the usability of PSI framework software.

  17. Content analysis of publications on product-service systems

    Directory of Open Access Journals (Sweden)

    Fernanda Hänsch Beuren

    2014-02-01

    Full Text Available This work is an update of the literature on product-service systems (PSS through a review of the literature from 2006 to 2011. Aiming at changing consumption of products to a more sustainable society, the PSS has been considered a competitive opportunity, which offers the use of the product through the provision of services. In this context, this paper aims to complement the existing literature on PSS through a structured search of relevant journal databases. The identified studies have important information on the PSS and these are presented throughout the text, highlighting major journals, most cited authors and the main article used as reference by the academy. From the identified and interpreted publications, the paper highlights some key factors, which the literature has approached on the subject in recent years. Therefore, by analyzing the publications during the selected study period, a conclusive synthesis is presented at the end of each key-factor. Finally, some suggestions for future research on the subject are presented, highlighting the need for theoretical and empirical research to achieve better understanding about the benefits of a PSS as well as tools and methodologies that facilitate its implementation.

  18. Serving by local consensus in the public service location game

    Science.gov (United States)

    Sun, Yi-Fan; Zhou, Hai-Jun

    2016-09-01

    We discuss the issue of distributed and cooperative decision-making in a network game of public service location. Each node of the network can decide to host a certain public service incurring in a construction cost and serving all the neighboring nodes and itself. A pure consumer node has to pay a tax, and the collected tax is evenly distributed to all the hosting nodes to remedy their construction costs. If all nodes make individual best-response decisions, the system gets trapped in an inefficient situation of high tax level. Here we introduce a decentralized local-consensus selection mechanism which requires nodes to recommend their neighbors of highest local impact as candidate servers, and a node may become a server only if all its non-server neighbors give their assent. We demonstrate that although this mechanism involves only information exchange among neighboring nodes, it leads to socially efficient solutions with tax level approaching the lowest possible value. Our results may help in understanding and improving collective problem-solving in various networked social and robotic systems.

  19. Goal setting practice in services delivering community-based stroke rehabilitation: a United Kingdom (UK) wide survey.

    Science.gov (United States)

    Scobbie, Lesley; Duncan, Edward A; Brady, Marian C; Wyke, Sally

    2015-01-01

    We investigated the nature of services providing community-based stroke rehabilitation across the UK, and goal setting practice used within them, to inform evaluation of a goal setting and action planning (G-AP) framework. We designed, piloted and electronically distributed a survey to health professionals working in community-based stroke rehabilitation settings across the UK. We optimised recruitment using a multi-faceted strategy. Responses were analysed from 437 services. Services size, composition and input was highly variable; however, most were multi-disciplinary (82%; n = 335/407) and provided input to a mixed diagnostic group of patients (71%; n = 312/437). Ninety one percent of services (n = 358/395) reported setting goals with "all" or "most" stroke survivors. Seventeen percent (n = 65/380) reported that no methods were used to guide goal setting practice; 47% (n = 148/315) reported use of informal methods only. Goal setting practice varied, e.g. 98% of services (n = 362/369) reported routinely asking patients about goal priorities; 39% (n = 141/360) reported routinely providing patients with a copy of their goals. Goal setting is embedded within community-based stroke rehabilitation; however, practice varies and is potentially sub-optimal. Further evaluation of the G-AP framework is warranted to inform optimal practice. Evaluation design will take account of the diverse service models that exist. Implications for Rehabilitation Community-based stroke rehabilitation services across the UK are diverse and tend to see a mixed diagnostic group of patients. Goal setting is implemented routinely within community-based stroke rehabilitation services; however, practice is variable and potentially sub-optimal. Further evaluation of the G-AP framework is warranted to assess its effectiveness in practice.

  20. Collaboration between non-governmental organizations and public services in health – a qualitative case study from rural Ecuador

    Directory of Open Access Journals (Sweden)

    Olivia Biermann

    2016-11-01

    Full Text Available Background: Non-governmental organizations (NGOs have a key role in improving health in low- and middle-income countries. Their work needs to be synergistic, complementary to public services, and rooted in community mobilization and collective action. The study explores how an NGO and its health services are perceived by the population that it serves, and how it can contribute to reducing barriers to care. Design: A qualitative exploratory study was conducted in remote Ecuador, characterized by its widespread poverty and lack of official governance. An international NGO collaborated closely with the public services to deliver preventative and curative health services. Data were collected using focus group discussions and semistructured interviews with purposively sampled community members, healthcare personnel, and community health workers based on their links to the health services. Conventional qualitative content analysis was used, focusing on manifest content. Results: Emerging themes relate to the public private partnership (PPP, the NGO and its services, and community participation. The population perceives the NGO positively, linking it to healthcare improvements. Their priority is to get services, irrespective of the provider's structure. The presence of an NGO in the operation may contribute to unrealistic expectations of health services, affecting perceptions of the latter negatively. Conclusions: To avoid unrealistic expectations and dissatisfaction, and to increase and sustain the population's trust in the organization, an NGO should operate in a manner that is as integrated as possible within the existing structure. The NGO should work close to the population it serves, with services anchored in the community. PPP parties should develop a common platform with joint messages to the target population on the provider's structure, and regarding partners’ roles and responsibilities. Interaction between the population and the providers

  1. Collaboration between non-governmental organizations and public services in health – a qualitative case study from rural Ecuador

    Science.gov (United States)

    Biermann, Olivia; Eckhardt, Martin; Carlfjord, Siw; Falk, Magnus; Forsberg, Birger C.

    2016-01-01

    Background Non-governmental organizations (NGOs) have a key role in improving health in low- and middle-income countries. Their work needs to be synergistic, complementary to public services, and rooted in community mobilization and collective action. The study explores how an NGO and its health services are perceived by the population that it serves, and how it can contribute to reducing barriers to care. Design A qualitative exploratory study was conducted in remote Ecuador, characterized by its widespread poverty and lack of official governance. An international NGO collaborated closely with the public services to deliver preventative and curative health services. Data were collected using focus group discussions and semistructured interviews with purposively sampled community members, healthcare personnel, and community health workers based on their links to the health services. Conventional qualitative content analysis was used, focusing on manifest content. Results Emerging themes relate to the public private partnership (PPP), the NGO and its services, and community participation. The population perceives the NGO positively, linking it to healthcare improvements. Their priority is to get services, irrespective of the provider's structure. The presence of an NGO in the operation may contribute to unrealistic expectations of health services, affecting perceptions of the latter negatively. Conclusions To avoid unrealistic expectations and dissatisfaction, and to increase and sustain the population's trust in the organization, an NGO should operate in a manner that is as integrated as possible within the existing structure. The NGO should work close to the population it serves, with services anchored in the community. PPP parties should develop a common platform with joint messages to the target population on the provider's structure, and regarding partners’ roles and responsibilities. Interaction between the population and the providers on service content and

  2. Assessment of general public satisfaction with public healthcare services in Kedah, Malaysia.

    Science.gov (United States)

    Hassali, Mohammed Azmi; Alrasheedy, Alian A; Ab Razak, Basyirah Afifah; Al-Tamimi, Saleh Karamah; Saleem, Fahad; Ul Haq, Noman; Aljadhey, Hisham

    2014-01-01

    Patient satisfaction is considered an essential component of healthcare services evaluation and an additional indicator of the quality of healthcare. Moreover, patient satisfaction may also predict health-related behaviours of patients such as adherence to treatment and recommendations. The study aimed to assess patients' level of satisfaction with public healthcare services and to explore the association between socio-demographic and other study variables and patient satisfaction level. A cross-sectional study was conducted using selfadministered questionnaires distributed to a convenience sample of the general public in Kedah, Malaysia. A total of 435 out of 500 people invited to participate in the study agreed to take part, giving a response rate of 87 per cent. In this study, only approximately half of the participants (n=198, 45.5 per cent) were fully satisfied with the current healthcare services. The majority of the participants agreed that doctors had given enough information about their state of health (n=222, 51 per cent) and were competent and sympathetic (n=231, 53.1 per cent). Almost half of the participants (n=215, 49.5 per cent) agreed that the doctors took their problems seriously. Only 174 (40 per cent) participants agreed that doctors had spent enough time on their consultation session. Some respondents (n=266, 61.2 per cent) agreed that healthcare professionals in the public health sector were highly skilled. The majority of the respondents described amenities, accessibility and facilities available in the public healthcare sector as good or better. In this study, waiting time was significantly associated with patient satisfaction as the results showed that those who waited longer than two hours were less satisfied with the services than those who waited under two hours. The study findings showed that approximately half of the respondents were fully satisfied with current healthcare services. In this study, waiting time was the main factor that

  3. German National Galileo Public Regulated Service (PRS) Testing Activities

    Science.gov (United States)

    Habrich, Heinz; Söhne, Wolfgang

    2013-04-01

    The European Global Navigation System (GNSS) Galileo is going to be established in the near future. Currently, four satellites are in place forming the In-Orbit-Testing (IOT) phase. Within the next years, the constellation will be filled. Full Operational Capability (FOC) will be reached 2019. Beside the Open Service (OS) which is comparable to other OS of existing GNSS, e.g., GPS C/A, there is a so-called Public Regulated Service (PRS) included in the IOT satellites already. The PRS will have improved robustness, i.e. robust signals which will be resistant against involuntary interferences, jamming and spoofing. The PRS signal is encrypted and there will be a restricted access to authorized users, e.g. safety and emergency services, authorities with security task, critical infrastructure organizations etc. The access to the PRS which will be controlled through a special key management will be managed and supervised within the European Union (EU) Member States (MS) by national authorities, the Competent PRS Authority (CPA). But a set of Common Minimum Standards (CMS) will define the minimum requirements applicable to each PRS participant. Nevertheless, each MS is responsible for its national key management. This presentation will inform about the testing activities for Galileo PRS in Germany. The coarse concept for the testing is explained, the schedule is outlined. Finally, the paper will formulate some expectations to the Galileo PRS, e.g. for international cooperation.

  4. Study on Market Supply of Rural Public Sports Service in China

    Institute of Scientific and Technical Information of China (English)

    Wanjing; ZHU

    2015-01-01

    In the main trend of gradually improving socialist market economy and establishing public service type government,market supply of rural public sports service is necessary. On the basis of unique characteristics of China’s rural society and market experience of domestic and foreign public service,market supply methods were discussed about rural public sports service. However,there are certain factors restricting market supply in this process. On the basis of the analysis,it came up with several optimization measures for market supply of rural public sports service.

  5. Public Service Provision and Poverty Reduction in Rural Tibet

    Institute of Scientific and Technical Information of China (English)

    LingZhu

    2005-01-01

    During the recent two decades, reduced accessibility to basic public goods has become a common problem in most of the inland provinces, and it is particularly the case in the lessdeveloped regions. In response to this situation, the local government in Tibet has secured the normal operation of the agricultural support system, strengthened investment in primary education and basic health care, and has guaranteed social assistance to the key vulnerable groups. There are two main reasons for this. Firstly, it is considered that substantial regional aid enables the local government to perform its public function with adequate fiscal resources. Secondly, external supervision has driven the local government to maintain sufficient political will to provide low-income groups with the basic public services at low prices or free of charge. This is essentially a type of investment-oriented income redistribution.In both the short and long term, it will contribute to reducing the economic inequality that the market mechanism has brought about. In other words, it will help to narrow the regional,sectoral and individual economic gaps.

  6. Location-Based Rainfall Nowcasting Service for Public

    Science.gov (United States)

    Woo, Wang-chun

    2013-04-01

    The Hong Kong Observatory has developed the "Short-range Warning of Intense Rainstorms in Localized Systems (SWIRLS)", a radar-based rainfall nowcasting system originally to support forecasters in rainstorm warning and severe weather forecasting such as hail, lightning and strong wind gusts in Hong Kong. The system has since been extended to provide rainfall nowcast service direct for the public in recent years. Following the launch of "Rainfall Nowcast for the Pearl River Delta Region" service provided via a Geographical Information System (GIS) platform in 2008, a location-based rainfall nowcast service served through "MyObservatory", a smartphone app for iOS and Android developed by the Observatory, debuted in September 2012. The new service takes advantage of the capability of smartphones to detect own locations and utilizes the quantitative precipitation forecast (QPF) from SWIRLS to provide location-based rainfall nowcast to the public. The conversion of radar reflectivity data (at 2 or 3 km above ground) to rainfall in SWIRLS is based on the Z-R relationship (Z=aRb) with dynamical calibration of the coefficients a and b determined using real-time rain gauge data. Adopting the "Multi-scale Optical-flow by Variational Analysis (MOVA)" scheme to track the movement of radar echoes and Semi-Lagrangian Advection (SLA) scheme to extrapolate their movement, the system is capable of producing QPF for the next six hours in a grid of 480 x 480 that covers a domain of 256 km x 256 km once every 6 minutes. Referencing the closest point in a resampled 2-km grid over the territory of Hong Kong, a prediction as to whether there will be rainfall exceeding 0.5 mm in every 30 minute intervals for the next two hours at users' own or designated locations are made available to the users in both textual and graphical format. For those users who have opted to receive notifications, a message would pop up on the user's phone whenever rain is predicted in the next two hours in a user

  7. Organizational change for services integration in public human service organizations: experiences in seven counties.

    Science.gov (United States)

    Packard, Thomas; Patti, Rino; Daly, Donna; Tucker-Tatlow, Jennifer

    2012-01-01

    This is a study of organizational change strategies employed in seven county human service agencies to improve the coordination of services through the structural integration of previously free standing organizations or the development of voluntary interagency collaborative service delivery systems. The central question involves the identification of organizational change tactics which contributed to the success of the organizational change initiatives. The literature on organizational change is reviewed, with particular attention to a framework developed by Fernandez and Rainey based on their extensive review and synthesis of the research on successful change strategies in the public and business sectors. Qualitative and quantitative data were gathered from over 250 individuals and from agency documents. Findings are compared with the success factors identified by Fernandez and Rainey, and refinements to their propositions are suggested. More precise methods for measuring successful and unsuccessful change initiatives are suggested. Implications for practice and research are presented.

  8. The real governance of disaster risk management in peri-urban Senegal: Delivering flood response services through co-production

    DEFF Research Database (Denmark)

    Schaer, Caroline; Hahonou, Eric Komlavi

    2016-01-01

    Disastrous and recurring floods have impacted West African urban centres over the last decade, accentuating already existing vulnerabilities in poor neighbourhoods. Climate change-induced changing weather patterns and more extreme weather events are only part of the explanation for this situation...... of the state in a poor peri-urban municipality of Pikine, Dakar. The authors show how the organization of collective services pertaining to flood response and climate change adaptation is maintained through co-production among service users and providers entailing a mixture of diverse governance modes...

  9. Key informant perspectives on policy- and service-level challenges and opportunities for delivering integrated sexual and reproductive health and HIV care in South Africa

    Directory of Open Access Journals (Sweden)

    Smit Jennifer A

    2012-02-01

    Full Text Available Abstract Background Integration of sexual and reproductive health (SRH and HIV services is a policy priority, both globally and in South Africa. Recent studies examining SRH/HIV integration in South Africa have focused primarily on the SRH needs of HIV patients, and less on the policy and service-delivery environment in which these programs operate. To fill this gap we undertook a qualitative study to elicit the views of key informants on policy-and service-level challenges and opportunities for improving integrated SRH and HIV care in South Africa. This study comprised formative research for the development of an integrated service delivery model in KwaZulu-Natal (KZN Province. Methods Semi-structured in-depth interviews were conducted with 21 expert key informants from the South African Department of Health, and local and international NGOs and universities. Thematic codes were generated from a subset of the transcripts, and these were modified, refined and organized during coding and analysis. Results While there was consensus among key informants on the need for more integrated systems of SRH and HIV care in South Africa, a range of inter-related systems factors at policy and service-delivery levels were identified as challenges to delivering integrated care. At the policy level these included vertical programming, lack of policy guidance on integrated care, under-funding of SRH, program territorialism, and weak referral systems; at the service level, factors included high client load, staff shortages and insufficient training and skills in SRH, resistance to change, and inadequate monitoring systems related to integration. Informants had varying views on the best way to achieve integration: while some favored a one-stop shop approach, others preferred retaining sub-specialisms while strengthening referral systems. The introduction of task-shifting policies and decentralization of HIV treatment to primary care provide opportunities for

  10. Data publication and sharing using the SciDrive service

    Science.gov (United States)

    Mishin, Dmitry; Medvedev, D.; Szalay, A. S.; Plante, R. L.

    2014-01-01

    Despite the last years progress in scientific data storage, still remains the problem of public data storage and sharing system for relatively small scientific datasets. These are collections forming the “long tail” of power log datasets distribution. The aggregated size of the long tail data is comparable to the size of all data collections from large archives, and the value of data is significant. The SciDrive project's main goal is providing the scientific community with a place to reliably and freely store such data and provide access to it to broad scientific community. The primary target audience of the project is astoromy community, and it will be extended to other fields. We're aiming to create a simple way of publishing a dataset, which can be then shared with other people. Data owner controls the permissions to modify and access the data and can assign a group of users or open the access to everyone. The data contained in the dataset will be automaticaly recognized by a background process. Known data formats will be extracted according to the user's settings. Currently tabular data can be automatically extracted to the user's MyDB table where user can make SQL queries to the dataset and merge it with other public CasJobs resources. Other data formats can be processed using a set of plugins that upload the data or metadata to user-defined side services. The current implementation targets some of the data formats commonly used by the astronomy communities, including FITS, ASCII and Excel tables, TIFF images, and YT simulations data archives. Along with generic metadata, format-specific metadata is also processed. For example, basic information about celestial objects is extracted from FITS files and TIFF images, if present. A 100TB implementation has just been put into production at Johns Hopkins University. The system features public data storage REST service supporting VOSpace 2.0 and Dropbox protocols, HTML5 web portal, command-line client and Java

  11. Motivational theory and knowledge sharing in the public service

    Directory of Open Access Journals (Sweden)

    Nthabiseng N. Mosala-Bryant

    2017-01-01

    Full Text Available Background: Knowledge sharing has been identified as the core process of knowledge management for institutions which are interested in the retention of knowledge invested in their human capital in the event of their departure from the institutions. To this end, knowledge sharing has been the focus of research institution-wide, and less focus has been paid to communities of practice (CoPs within the South African public service.Objectives: This study aimed to explore factors that motivated knowledge sharing practices in a South African public service CoP.Method: This study used the mixed methods design through the lens of the motivational theory. Primary quantitative data were collected by means of self-administered questionnaires returned by 23 of the 31 KwaZulu-Natal (KZN Provincial Human Resource Development Forum (PHRDF members to whom the questionnaires were distributed. In addition, primary qualitative data were collected from the senior managers of Human Resource Development (HRD units from 10 different KZN Provincial Departments of the 14 managers requested. The quantitative analysis was established using SPSS software, whereas qualitative analysis was established using thematic codes with the NVIVO software.Results: The findings from the results revealed that PHRDF members were intrinsically motivated to share their knowledge rather than extrinsically motivated.Conclusion: Although literature confirmed the main barrier to knowledge sharing in organisations as being the unwillingness to share, CoPs were likely to reduce the extent to which knowledge sharing was hindered. Members of a CoP ultimately related to one another as homogeneous groups despite representing different departments. To this end, hedonic intrinsic motivation occurred as members shared knowledge for the good of the whole regardless of the absence of extrinsic motivation. Departmental silos fell away, and there was no anticipation of rewards or incentives for knowledge

  12. Evaluation of Public Service Electric & Gas Company`s standard offer program, Volume I

    Energy Technology Data Exchange (ETDEWEB)

    Goldman, C.A.; Kito, M.S.; Moezzi, M.M.

    1995-07-01

    In May 1993, Public Service Electric and Gas (PSE&G), the largest investor-owned utility in New Jersey, initiated the Standard Offer program, an innovative approach to acquiring demand-side management (DSM) resources. In this program, PSE&G offers longterm contracts with standard terms and conditions to project sponsors, either customers or third-party energy service companies (ESCOs), on a first-come, first-serve basis to fill a resource block. The design includes posted, time-differentiated prices which are paid for energy savings that will be verified over the contract term (5, 10, or 15 years) based on a statewide measurement and verification (M&V) protocol. The design of the Standard Offer differs significantly from DSM bidding programs in several respects. The eligibility requirements and posted prices allow ESCOs and other energy service providers to market and develop projects among customers with few constraints on acceptable end use efficiency technologies. In contrast, in DSM bidding, ESCOs typically submit bids without final commitments from customers and the utility selects a limited number of winning bidders who often agree to deliver a pre-specified mix of savings from various end uses in targeted markets. The major objectives of the LBNL evaluation were to assess market response and customer satisfaction; analyze program costs and cost-effectiveness; review and evaluate the utility`s administration and delivery of the program; examine the role of PSE&G`s energy services subsidiary (PSCRC) in the program and the effect of its involvement on the development of the energy services industry in New Jersey; and discuss the potential applicability of the Standard Offer concept given current trends in the electricity industry (i.e., increasing competition and the prospect of industry restructuring).

  13. Evaluation of Public Service Electric & Gas Company`s standard offer program, Volume I

    Energy Technology Data Exchange (ETDEWEB)

    Goldman, C.A.; Kito, M.S.; Moezzi, M.M.

    1995-07-01

    In May 1993, Public Service Electric and Gas (PSE&G), the largest investor-owned utility in New Jersey, initiated the Standard Offer program, an innovative approach to acquiring demand-side management (DSM) resources. In this program, PSE&G offers longterm contracts with standard terms and conditions to project sponsors, either customers or third-party energy service companies (ESCOs), on a first-come, first-serve basis to fill a resource block. The design includes posted, time-differentiated prices which are paid for energy savings that will be verified over the contract term (5, 10, or 15 years) based on a statewide measurement and verification (M&V) protocol. The design of the Standard Offer differs significantly from DSM bidding programs in several respects. The eligibility requirements and posted prices allow ESCOs and other energy service providers to market and develop projects among customers with few constraints on acceptable end use efficiency technologies. In contrast, in DSM bidding, ESCOs typically submit bids without final commitments from customers and the utility selects a limited number of winning bidders who often agree to deliver a pre-specified mix of savings from various end uses in targeted markets. The major objectives of the LBNL evaluation were to assess market response and customer satisfaction; analyze program costs and cost-effectiveness; review and evaluate the utility`s administration and delivery of the program; examine the role of PSE&G`s energy services subsidiary (PSCRC) in the program and the effect of its involvement on the development of the energy services industry in New Jersey; and discuss the potential applicability of the Standard Offer concept given current trends in the electricity industry (i.e., increasing competition and the prospect of industry restructuring).

  14. A Comparison of Speech Sound Intervention Delivered by Telepractice and Side-by-Side Service Delivery Models

    Science.gov (United States)

    Grogan-Johnson, Sue; Schmidt, Anna Marie; Schenker, Jason; Alvares, Robin; Rowan, Lynne E.; Taylor, Jacquelyn

    2013-01-01

    Telepractice has the potential to provide greater access to speech-language intervention services for children with communication impairments. Substantiation of this delivery model is necessary for telepractice to become an accepted alternative delivery model. This study investigated the progress made by school-age children with speech sound…

  15. Delivering Coordinated, Community-Based Services by Putting Networks into Action: New York City's Change Capital Fund. No. 3

    Science.gov (United States)

    Aceves, Aurelia De La Rosa; Greenberg, David M.; Schell, Sarah

    2016-01-01

    This brief is the third in a series documenting the implementation of an economic mobility initiative supported by New York City's Change Capital Fund (CCF). CCF is a consortium of New York City donors formed to invest in local nonprofits that undertake data-driven antipoverty strategies integrating housing, education, and employment services. CCF…

  16. Delivering Satisfaction

    Institute of Scientific and Technical Information of China (English)

    Liu Xinlian

    2012-01-01

    With more Chinese customers abandoning bricks-and-mortar department stores n favor of onine alternatives,express delivery services have sprouted up in recent years,riding the heels of the online shopping craze.Unfortunately for customers,delivery companies are renowned for providing unreliable service,sparking consumer ire and quickly becoming the bane of most netizens' online shopping experiences.

  17. The Activities , Drivers and Barriers of ‘Electronic Public Service Delivery’ in Dubai’s public organisations

    OpenAIRE

    Binyelaiyel, Ammar

    2012-01-01

    Abstract The quest to transform the delivery of government services through innovative and electronic means has been embraced by public organisations worldwide in an ever rising phenomenon, sought after to reap some of the potentially rewarding benefits of the digitisation of government services. In this study, the author reports the experiences of four major public organisations in Dubai as its governing office have imposed a deadline for all of its public agencies to trans...

  18. Public Service Integrity Perception: Case Study In Kutai Kartanegara Regency, Indonesia

    Directory of Open Access Journals (Sweden)

    Dyah Mutiarin

    2014-02-01

    Full Text Available This paper was aimed to measure the integrity of public service at Kutai Kartanegara Regency, East Borneo Province, Indonesia. The public service integrity can be seen from many perspective such as how the citizens satisfied with the public services provided by the government, how the public perception on combating corruption, and how success the government providing minimum service standard to the public at large. This three forms of public service integrity was the main focuses of this research in Kutai Kartanegara regency. The phenomenon of public service in Kutai Kartanegara Regency shown out of the tracks and missing to convey the importance of public service values, characterized by uncertainty of charges, time, and procedures. The research used the quantitative methods by scoring 3 indexes, which are the Citizen Satisfaction Index, Corruption Perception Index, and Minimum Service Standard Index. This research used Non-probability Sampling method, also Judgment Sampling procedure, in the development and compilation of the citizens satisfaction index. There were 57 local government agencies that served as the samples. The results of this research were the public service integrity perceptions in Kutai Kartanegara regency was need to be improved on the quantity and quality of public service delivery, commitment and efforts to create a clean government, transparency and accountability especially on e-procurement and to implement minimum service standards in every government offices.

  19. Oxytocin increases the influence of public service advertisements.

    Science.gov (United States)

    Lin, Pei-Ying; Grewal, Naomi Sparks; Morin, Christophe; Johnson, Walter D; Zak, Paul J

    2013-01-01

    This paper presents a neurophysiologic model of effective public service advertisements (PSAs) and reports two experiments that test the model. In Experiment 1, we show that after watching 16 PSAs participants who received oxytocin, compared to those given a placebo, donated to 57% more causes, donated 56% more money, and reported 17% greater concern for those in the ads. In Experiment 2, we measured adrenocorticotropin hormone (ACTH) and oxytocin levels in blood before and after participants watched a PSA. As predicted by the model, donations occurred when participants had increases in both ACTH and oxytocin. Our results indicate that PSAs with social content that cause OT release will be more effective than those that do not. Our results also explain why some individuals do not respond to PSAs.

  20. Oxytocin increases the influence of public service advertisements.

    Directory of Open Access Journals (Sweden)

    Pei-Ying Lin

    Full Text Available This paper presents a neurophysiologic model of effective public service advertisements (PSAs and reports two experiments that test the model. In Experiment 1, we show that after watching 16 PSAs participants who received oxytocin, compared to those given a placebo, donated to 57% more causes, donated 56% more money, and reported 17% greater concern for those in the ads. In Experiment 2, we measured adrenocorticotropin hormone (ACTH and oxytocin levels in blood before and after participants watched a PSA. As predicted by the model, donations occurred when participants had increases in both ACTH and oxytocin. Our results indicate that PSAs with social content that cause OT release will be more effective than those that do not. Our results also explain why some individuals do not respond to PSAs.

  1. Collaboration between Government and Non-Governmental Organizations (NGOs in Delivering Curative Health Services in North Darfur State, Sudan- a National Report.

    Directory of Open Access Journals (Sweden)

    Abdallah I A Yagub

    2014-05-01

    Full Text Available North Darfur State has been affected by conflict since 2003 and the government has not been able to provide adequate curative health services to the people. The government has come to rely on Non-Governmental Organizations (NGOs to provide curative health services. This study was conducted to examine the existing collaboration between government and NGOs in curative health service delivery in North Darfur State, and to identify the challenges that affect their collaboration.Documentary data were collected from government offices and medical organizations. Primary data were obtained through interviews with government and NGOs representatives. The interviews were conducted with (1 expatriates working for international NGOs (N=15 and (2, health professionals and administrators working in the health sector (N= 45.The collaboration between the government and NGOs has been very weak because of security issues and lack of trust. The NGOs collaborate by providing human and financial resources, material and equipment, and communication facilities. The NGOs supply 70% of curative health services, and contribute 52.9% of the health budget in North Darfur State. The NGOs have employed 1 390 health personnel, established 44 health centres and manage and support 83 health facilities across the State.The NGOs have played a positive role in collaborating with the government in North Darfur State in delivering curative health services, while government's role has been negative. The problem that faces the government in future is how health facilities will be run should a peaceful settlement be reached and NGOs leave the region.

  2. A cross-sectional study of the feasibility of pharmacy-delivered harm reduction services among people who inject drugs in Xichang, China.

    Science.gov (United States)

    Yang, Yi; Latkin, Carl A; Luan, Rongsheng; Yang, Cui

    2015-09-14

    HIV prevalence is high in Liangshan, China (1.1 %). In 2012, people who inject drugs (PWID) in Xichang, the capital city, contributed to 60.0 % of the HIV infections. The goal of the current study was to examine the feasibility of implementing pharmacy-delivered harm reduction services (PDHRS) for PWID. Face-to-face structured interviews with 403 PWID included questions on PWID's experiences of syringe services and their specific experiences, acceptance, and potential usage of PDHRS. There were some reports of harassment/bad treatment from pharmacists (12.2 %) and police (17.6 %). Non-prescription syringe sales (NPSS) from pharmacies in single piece were the main source (82.1 %) of syringes. 72.5 % of PWID reported visiting 31.5 % of the identified pharmacies. Most (74.7 %) PWID disposed of their used syringes by throwing them away. Only one PWID brought used syringes back to a pharmacy in the past 30 days. Half of the PDHRS, such as printed materials about HIV, Hepatitis C and STIs; risk reduction services; (16.9 %) and sharps container to dispose of syringes (0.2 %) were offered by a few pharmacies (pharmacies provided many PWID in Liangshan with new syringes. However, disposal of used syringes was problematic. At the time of investigation, half of 16 assessed PDHRS were already available in pharmacies in Xichang. PWID were ready to use all the potential PDHRS and14 of 16 PDHRS were feasible to provide. HIV testing kits may be available in pharmacies in the future. Many pharmacy-delivered harm reduction services are feasible and acceptable among PWID in Xichang, China.

  3. How Digital Divide affects Public E-Services: The Role of Migration Background

    OpenAIRE

    Barth, Martin; Veit, Daniel J.

    2011-01-01

    After the private sector the public sector also tries to benefit from the advantages of electronic service delivery, in particular from lower costs and higher service quality. While more and more services are available electronically, resident behind. But high usage rates and therefore a maximized potential target group, covering major parts of society, are essential prerequisite for successful public e-services. If the residents are not using the newly created electronic services, neither th...

  4. The Typological characteristics of leadership in the public service

    Directory of Open Access Journals (Sweden)

    P. О. Haitov

    2016-06-01

    Full Text Available The article examines the practical application of typological data analysis to the management of interactions that define leadership structures through indicative, and in relation to public service. The specifics of the civil service imposes a special mark on the heads of leaders and followers, due primarily to the peculiar functions carried out by civil servants within its powers. Based on these features lead was identified as an element of management interaction that exceed the limits of formal organizational structure, based on the base characteristics of the status of subject and object management, in which there is a group uniting members. The basis of the typology made this statement: Leadership is the undisputed catalyst for administrative cooperation, which is accompanied by positive dynamics in the organization as a whole and the concentration of the head in the analysis of organizational situations to determine the direction of interpersonal interactions (focus on the outcome or on interpersonal interaction for effective management decisions. The basis of the theoretical justification typology according to the research program includes components situational leadership theory developed by F. Fiedler, according to which areas are the following exercise leadership as task orientation (result; focus on interpersonal communication.

  5. [Gerodontology--a challenge also for public health services].

    Science.gov (United States)

    Nitschke, I; Reiber, T

    2007-10-01

    The dental services of the public health service (OGD) should not confine themselves to dental screening in kindergartens and schools but also turn their attention to the advancement of oral health in the special risk groups of the senior citizens. Although government resources are limited, new capacities could be gained by restructuring. Is it really prudent, in a lifetime perspective, for the OGD to solely focus on the oral health of youths while oral neglect in long-term care carries on unabated? A stronger support by the OGD of gerodontology should be instituted on its boards, publicised in health reports, and implemented in supervisory bodies for quality management of the long-term care facilities. An endorsement of the structures of long-term care insurance and training facilities would be desirable. The OGD could assist the fitter seniors through specific education to participate in dental prevention programmes and motivate physicians to inspect the oral cavity. Furthermore, recommendations regarding the structuring of geriatric dental care by the OGD would be helpful. The OGD is a vital partner to gerodontology. Therefore, further projects should be conducted in cooperation with dental organisations.

  6. The gap in human resources to deliver the guaranteed package of prevention and health promotion services at urban and rural primary care facilities in Mexico.

    Science.gov (United States)

    Alcalde-Rabanal, Jacqueline Elizabeth; Nigenda, Gustavo; Bärnighausen, Till; Velasco-Mondragón, Héctor Eduardo; Darney, Blair Grant

    2017-08-03

    The purpose of this study was to estimate the gap between the available and the ideal supply of human resources (physicians, nurses, and health promoters) to deliver the guaranteed package of prevention and health promotion services at urban and rural primary care facilities in Mexico. We conducted a cross-sectional observational study using a convenience sample. We selected 20 primary health facilities in urban and rural areas in 10 states of Mexico. We calculated the available and the ideal supply of human resources in these facilities using estimates of time available, used, and required to deliver health prevention and promotion services. We performed descriptive statistics and bivariate hypothesis testing using Wilcoxon and Friedman tests. Finally, we conducted a sensitivity analysis to test whether the non-normal distribution of our time variables biased estimation of available and ideal supply of human resources. The comparison between available and ideal supply for urban and rural primary health care facilities reveals a low supply of physicians. On average, primary health care facilities are lacking five physicians when they were estimated with time used and nine if they were estimated with time required (P facilities. There is a shortage of health promoters in urban primary health facilities (P facilities.

  7. Vocational Study and Public Service Motivation: Disentangling the Socializing Effects of Higher Education

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette

    2012-01-01

    Most studies of Public Service Motivation investigate differences in motivation between public and private sector employees, but how these differences emerge and evolve in a pre-entry setting is still puzzling. Based on cross-sectional survey data with 3,521 Danish students enrolled in different...... vocational studies and at different stages (years) of their educational programs, this article investigates the socializing effects of higher education into different levels of public service motivation. The analysis demonstrates that students’ levels of public service motivation at different stages...... of their educational programs depends on the field of study: The level of public service motivation among students in vocational studies aimed at jobs with core public service delivery stays the same during education, whereas the level of public service motivation among students in other fields increases substantively...

  8. Sector and Occupational Differences in Public Service Motivation: A Qualitative Study

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette

    2012-01-01

    The relationship between employment sector and public service motivation remains unclear since previous studies fail to control for the occupation of the investigated employees. Based on 32 semi-structured interviews with Danish nurses and nursing assistants working in the public or private health...... sector, this study shows that occupation and employment sector have very different relationships with the separate dimensions of public service motivation. This suggests that future studies of sector differences in public service motivation should pay attention to employees' occupation as an important...... control variable, and the benefits of using a qualitative approach to measure public service motivation....

  9. 76 FR 31337 - Public Health Service Act (PHS); Delegation of Authority

    Science.gov (United States)

    2011-05-31

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention Public Health Service Act (PHS); Delegation of Authority Notice is hereby given that pursuant to Section 3306(14) of the Public Health Service Act (PHS),...

  10. 78 FR 73863 - Public Availability of General Services Administration FY 2013 Federal Activities Inventory...

    Science.gov (United States)

    2013-12-09

    ... ADMINISTRATION Public Availability of General Services Administration FY 2013 Federal Activities Inventory Reform (FAIR) Act Inventory AGENCY: General Services Administration (GSA). ACTION: Notice of public... the Federal Activities Inventory Reform (FAIR) Act of 1998, Public Law 105-270, and Office...

  11. 78 FR 6168 - Public Availability of Social Security Administration Fiscal Year (FY) 2012 Service Contract...

    Science.gov (United States)

    2013-01-29

    ... ADMINISTRATION Public Availability of Social Security Administration Fiscal Year (FY) 2012 Service Contract Inventory AGENCY: Social Security Administration. ACTION: Notice of Public Availability of FY 2012 Service... Appropriations Act of 2010 (Pub. L. 111-117), we are publishing this notice to advise the public of...

  12. 77 FR 3836 - Public Availability of Social Security Administration Fiscal Year (FY) 2011 Service Contract...

    Science.gov (United States)

    2012-01-25

    ... ADMINISTRATION Public Availability of Social Security Administration Fiscal Year (FY) 2011 Service Contract Inventory AGENCY: Social Security Administration. ACTION: Notice of Public Availability of FY 2011 Service... Appropriations Act of 2010 (Pub. L. 111-117), we are publishing this notice to advise the public of...

  13. 77 FR 54917 - Public Availability of General Services Administration FY 2012 Federal Activities Inventory...

    Science.gov (United States)

    2012-09-06

    ... ADMINISTRATION Public Availability of General Services Administration FY 2012 Federal Activities Inventory Reform (FAIR) Act Inventory AGENCY: General Services Administration (GSA). ACTION: Notice of Public... accordance with the FAIR Act of 1998, Public Law 105-270, and Office of Management and Budget (OMB)...

  14. The KwaZulu-Natal Child Eye Care Programme: Delivering refractive error services to primary school learners

    Directory of Open Access Journals (Sweden)

    Y. I. Mahraj

    2011-12-01

    Full Text Available Globally, over 300 million people are estimated to be visually impaired. Uncorrected refractive error is the primary cause of almost half of all visual impairment, resulting in the global economy losing $269 billion in productivity annually. There is a definitive level of urgency in the treatment of refractive error in children as uncorrected refractive error results in the failure of normal visual maturation, termed amblyopia, which cannot be corrected in adult life. In South Africa, the lack of appropriatechild eye care strategies has posed a serious problem to the visual health of children. In 2006, the International Centre for Eye Care Education (ICEE conducted a situational analysis of child eye care services in the province of KwaZulu-Natal (KZN. The findings of this analysis indicated a dire need for comprehensive services in the province. Stakeholders (the KwaZulu-Natal Department of Healthand the KwaZulu-Natal Department of Education were advised on the value of a short-term strategy as the underpinning of a long-term sustainable approach. This resulted in the formation of a trialliance to implement the KZN Child Eye Care Programme. Eighty (80 individuals who were previously volunteers for the KZN Department of Health were trained in vision screening. These vi-sion screeners screened 239 606 primary school children from February 2007 to May 2008. Seven percent (15 944 of the children failed the vision screening and were referred for optometric assessments. Of the 15 944 children that failed the vision screening, 10 707 children were examined by optometrists and 1083 were found to have a refractive error and were therefore supplied with spectacles. The study indicates that a short-term programme to address a backlog of services can reach many underserved children. This programme identified many challenges of implementing a vision screening programme such as poor uptake of refractive services by learners in the absence of an appropriate

  15. Evidence-Based Services in a Statewide Public Mental Health System: Do the Services Fit the Problems?

    Science.gov (United States)

    Schiffman, Jason; Becker, Kimberly D.; Daleiden, Eric L.

    2006-01-01

    This study examined the degree to which a literature review of evidence-based services identified services appropriate for the actual problems of youth involved in intensive public mental health services. The diagnostic profiles and specific intervention targets reported by treatment providers were coded to determine whether a relevant empirically…

  16. The Impact of Philosophy and Theology Service-Learning Experiences upon the Public Service Motivation of Participating College Students

    Science.gov (United States)

    Seider, Scott C.; Rabinowicz, Samantha A.; Gillmor, Susan C.

    2011-01-01

    This mixed-methods study demonstrates that the SERVE Program at Ignatius University strengthened the public service motivation of participating undergraduates by combining weekly community service with readings in philosophy and theology. These findings offer insights about the role that philosophy and theology service-learning experiences can…

  17. Analysis of Macro-micro Simulation Models for Service-Oriented Public Platform: Coordination of Networked Services and Measurement of Public Values

    Science.gov (United States)

    Kinoshita, Yumiko

    When service sectors are a major driver for the growth of the world economy, we are challenged to implement service-oriented infrastructure as e-Gov platform to achieve further growth and innovation for both developed and developing countries. According to recent trends in service industry, it is clarified that main factors for the growth of service sectors are investment into knowledge, trade, and the enhanced capacity of micro, small, and medium-sized enterprises (MSMEs). In addition, the design and deployment of public service platform require appropriate evaluation methodology. Reflecting these observations, this paper proposes macro-micro simulation approach to assess public values (PV) focusing on MSMEs. Linkage aggregate variables (LAVs) are defined to show connection between macro and micro impacts of public services. As a result, the relationship of demography, business environment, macro economy, and socio-economic impact are clarified and their values are quantified from the behavioral perspectives of citizens and firms.

  18. Choir of believers? Longitudinal evidence on public service motivation and survey participation

    DEFF Research Database (Denmark)

    Jacobsen, Christian Bøtcher; De Lorent Gad, Mette; Kjeldsen, Anne Mette

    The most widely used method to study individuals’ public service motivation is surveys. The validity and inferential power of such studies may, however, be harmed by survey participation bias, if highly public service motivated individuals are overrepresented among respondents. This paper examines...... the methodological critique of survey participation bias raised against the public service motivation literature and examines whether public service motivation increases the propensity to respond to surveys. By tracking more than 3,000 public service providers’ participation in a three-wave panel survey, our...... analysis shows that public service motivation does have a positive effect on survey participation. This suggests that future studies should pay attention to the characteristics of respondents/non-respondents and consider weighting the sample....

  19. Estimated expenditures for essential public health services--selected states, fiscal year 1995.

    Science.gov (United States)

    1997-02-21

    Essential public health services are activities that public health departments and other partners undertake to protect and ensure the health of the public. To characterize expenditures for those services and to distinguish within them expenditures for personal health-care services from community-based health services directed toward populations, the Public Health Service (PHS) and the Public Health Foundation surveyed senior health officials in eight states (Arizona, Iowa, Louisiana, New York, Oregon, Rhode Island, Texas and Washington [combined 1995 population: 57.8 million]). This report summarizes the results of that survey, which indicate that spending on community-based health services is a small proportion of spending on essential services and an even smaller proportion of total health-care expenditures.

  20. Public Service Media and Challenge of Crossing Borders: Assessing New Models

    Directory of Open Access Journals (Sweden)

    Minna Aslama Horowitz

    2015-12-01

    Full Text Available This article addresses the need for new models of public service media. First, the article looks at the core factors, or borders, that frame the quest for new models: the digitalization, deinstitutionalization, and globalization of communication. It then outlines some suggested models for public service. Finally, the models are assessed in terms of how they respond to some core challenges for public service media as a concept and as an institution.

  1. 77 FR 5519 - Public Availability of the Federal Communications Commission's FY 2011 Service Contract Inventory...

    Science.gov (United States)

    2012-02-03

    ... From the Federal Register Online via the Government Publishing Office FEDERAL COMMUNICATIONS COMMISSION Public Availability of the Federal Communications Commission's FY 2011 Service Contract Inventory and FY 2010 Service Contract Inventory Analysis AGENCY: Federal Communications Commission....

  2. 75 FR 20598 - Public Buildings Service; Prospect Island, Sacramento Delta, Solano County, CA; Transfer of Property

    Science.gov (United States)

    2010-04-20

    ... From the Federal Register Online via the Government Publishing Office GENERAL SERVICES ADMINISTRATION Public Buildings Service; Prospect Island, Sacramento Delta, Solano County, CA; Transfer of... identified as Prospect Island, Sacramento Delta, Solano County, California to the State of...

  3. International VLBI Service for Geodesy and Astrometry - Delivering high-quality products and embarking on observations of the next generation

    Science.gov (United States)

    Nothnagel, A.; Artz, T.; Behrend, D.; Malkin, Z.

    2016-09-01

    The International VLBI Service for Geodesy and Astrometry (IVS) regularly produces high-quality Earth orientation parameters from observing sessions employing extensive networks or individual baselines. The master schedule is designed according to the telescope days committed by the stations and by the need for dense sampling of the Earth orientation parameters (EOP). In the pre-2011 era, the network constellations with their number of telescopes participating were limited by the playback and baseline capabilities of the hardware (Mark4) correlators. This limitation was overcome by the advent of software correlators, which can now accommodate many more playback units in a flexible configuration. In this paper, we describe the current operations of the IVS with special emphasis on the quality of the polar motion results since these are the only EOP components which can be validated against independent benchmarks. The polar motion results provided by the IVS have improved continuously over the years, now providing an agreement with IGS results at the level of 20-25 μ as in a WRMS sense. At the end of the paper, an outlook is given for the realization of the VLBI Global Observing System.

  4. International VLBI Service for Geodesy and Astrometry. Delivering high-quality products and embarking on observations of the next generation

    Science.gov (United States)

    Nothnagel, A.; Artz, T.; Behrend, D.; Malkin, Z.

    2017-07-01

    The International VLBI Service for Geodesy and Astrometry (IVS) regularly produces high-quality Earth orientation parameters from observing sessions employing extensive networks or individual baselines. The master schedule is designed according to the telescope days committed by the stations and by the need for dense sampling of the Earth orientation parameters (EOP). In the pre-2011 era, the network constellations with their number of telescopes participating were limited by the playback and baseline capabilities of the hardware (Mark4) correlators. This limitation was overcome by the advent of software correlators, which can now accommodate many more playback units in a flexible configuration. In this paper, we describe the current operations of the IVS with special emphasis on the quality of the polar motion results since these are the only EOP components which can be validated against independent benchmarks. The polar motion results provided by the IVS have improved continuously over the years, now providing an agreement with IGS results at the level of 20-25 μas in a WRMS sense. At the end of the paper, an outlook is given for the realization of the VLBI Global Observing System.

  5. 911 Call Center (PSAP) Service Areas - 911 Public Safety Answering Point (PSAP) Area Boundary (polygon)

    Data.gov (United States)

    NSGIC GIS Inventory (aka Ramona) — 911 Public Safety Answering Point (PSAP) service area boundaries in Arkansas According to the National Emergency Number Association (NENA), a Public Safety Answering...

  6. 78 FR 13383 - Public Availability of the National Aeronautics and Space Administration FY 2012 Service Contract...

    Science.gov (United States)

    2013-02-27

    ... SPACE ADMINISTRATION Public Availability of the National Aeronautics and Space Administration FY 2012 Service Contract Inventory (SCI) AGENCY: Office of Procurement, National Aeronautics and Space... National Aeronautics and Space Administration (NASA) is publishing this notice to advise the public of...

  7. The development of renewable resources at Arizona public service company

    Energy Technology Data Exchange (ETDEWEB)

    Herb Hayden, P.E. [Arizona Public Service Company, (United states)

    1995-12-31

    Arizona Public Service (APS) has been pursuing the development of solar energy for many years, through feasibility studies, solar monitoring, photovoltaics testing, demonstration projects, and internal applications of solar. Key examples are our comparative testing of photovoltaics (PV) at our Solar Test And Research (STAR) Center, the construction of a 225 kW grid-connected PV system, about 20 kW of rooftop PV systems at several customers properties, our participation in the development of Solar Central Receiver technology, and two recent studies on the value of solar in centralized and distributed generation. The costs and performance of solar technologies has been steadily improving, and there are current needs for energy services in APS service territory which cannot be economically served by power line extensions. These off-grid demands provide an opportunity for the initial application of solar for customer service, which can expand as costs are further reduced. It is expected that with continued development support, the costs of solar will decrease to a level which will be competitive in certain grid-connected applications before 2000. Recently, APS established a goal of installing 12 megawatts of solar by 2000 in applications that are cost-effective or can be made cost effective, for the economic and environmental benefit of our customers and shareholders. In order to achieve this goal, APS will develop cooperative working relationships with suppliers and other utilities that have a similar interest in the cost-effective use of solar energy for customer service. [Espanol] Servicios Publicos de Arizona (APS) ha proseguido el desarrollo de la energia solar desde hace muchos anos a traves de estudios de factibilidad, monitoreo solar, prueba de equipos fotovoltaicos, proyectos de demostracion y aplicaciones internas de energia solar. Son ejemplos importantes nuestras pruebas comparativas de fotovoltaicos (PV) en nuestro Centro de Pruebas e Investigaciones

  8. Historical Evolution and Innovation of Supply of Rural Public Cultural Service in China

    Institute of Scientific and Technical Information of China (English)

    CAO Ning; ZHANG Tao

    2012-01-01

    Based on the analysis of main body,decision making and financing mode concerning the supply of public cultural services in rural areas,we divide historical evolution of rural public cultural services in China into three periods:(i) The period from the founding of New China to the period before " Cultural Revolution" ;(ii) The period from " Cultural Revolution" to the period before the reform and opening-up;(iii) The period after the reform and opening-up.We analyze the defects in the supply of rural public cultural services in China:(i) Difference in the supply of public cultural services between urban and rural areas,caused by urban-rural " dual" structure;(ii) Insufficient supply of rural public cultural services,arising from unclear property rights and executive power of government at all levels;(iii) Structural imbalance in the supply of rural public cultural services,caused by top-down supply decision making mechanism;(iv) Single financing channels of rural public cultural services.From input,decision making,demand expression,financing and endogenous mechanism of supply of rural public cultural services,we put forward the recommendations for improving the supply of public cultural services in China.

  9. Unravelling Interdependence: Coordinating Public-Private Service Networks

    NARCIS (Netherlands)

    Klievink, B.

    2011-01-01

    Governments aim to improve service delivery towards citizens and businesses. One of the main trends in this area is that organisations are increasingly trying to integrate service delivery by using information and communication technology (ICT). Service integration is necessary as individual service

  10. Dynamics of Public Service Motivation: Attraction, Selection, and Socialization in the Production and Regulation of Social Services

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette

    2014-01-01

    certified Danish social workers, this study provides a unique design to investigate PSM-based attraction‒selection and socialization effects with respect to the choice between work related to service production and service regulation (controlled for public/private sector of employment). The study shows......The literature on public service motivation (PSM) has typically focused on the relationship between this motivation and public/private sector of employment, while the character of the work being performed has been neglected. Through panel surveys with pre- and post-entry measures of PSM among...

  11. Putting the "Public" First in Public Relations: An Exploratory Study of Municipal Employee Public Service Attitudes, Job Satisfaction and Communication Variables.

    Science.gov (United States)

    Jeffers, Dennis W.

    A study was conducted to determine (1) which actions municipal employees consider important to a city's overall public relations effort, (2) the attitudes of city employees toward public service activities, (3) the relationship between attitude and job satisfaction, and (4) ways to improve employee attitudes and, perhaps, public service…

  12. Democratic Republic of Congo Reforming the Public Service Wage System : Background Paper

    OpenAIRE

    World Bank

    2008-01-01

    The civil service management model in the Demorcatic Republic of Congo (DRC) still conforms to the old institutional order. The legislation governing employment in the public sector is unchanged and still responds to centralized administration. The public administration categorizes public employees in two main groups: civil servants and local public employees. Civil servants are governed b...

  13. Review : Public service motivation—practical problems, scientific evidence and the role of a research community

    NARCIS (Netherlands)

    Vandenabeele, Wouter; Skelcher, Chris

    2015-01-01

    This review article introduces Public Money & Management's theme papers and articles on public service motivation (PSM). PSM has proven to be a promising road in creating public performance and public value and this theme brings it to an even wider audience, ensuring that policy-makers and those res

  14. A Life Dedicated to Public Service: The Lady L Story

    Directory of Open Access Journals (Sweden)

    Maribeth P. Bentillo

    2016-05-01

    Full Text Available This study featured how a lady local politician rose to power as a barangay captain. It aimed to: describe her leadership orientation before she became a barangay captain, analyze the factors of her success stories in political leadership, extrapolate her values based on the problems/challenges met in the barangay, unveil her initiatives to address these problems, and interpolate her enduring vision for the future of the barangay. Through a biographical research design, with purposive sampling, a key female informant named as Lady L was chosen with the sole criteria of being a female Barangay Captain of Cebu City. Interview guides were utilized in the generation of Lady L’s biographic information about her political career.Lady L’s experiences in waiting for the perfect time and working in the private sector destined her to have a successful political career enhanced with passion and family influence. Encountering problems concerning basic education and unwanted migrants in Barangay K did not discourage her choice to run for re-election, because of her dedication to public service. Her ways to reach out and collaborate with welfare groups mitigate the problems of parental neglect and informal settlers in her barangay. The story of Lady L implies that in Cebu City, issues arise as a result of the practice of partisan politics, gender issues have minor bearing, and she envisioned a healthy and welleducated barangay, with an improved wellness and child care development.

  15. Arizona Public Service - Alternative Fuel (Hydrogen) Pilot Plant Design Report

    Energy Technology Data Exchange (ETDEWEB)

    James E. Francfort

    2003-12-01

    Hydrogen has promise to be the fuel of the future. Its use as a chemical reagent and as a rocket propellant has grown to over eight million metric tons per year in the United States. Although use of hydrogen is abundant, it has not been used extensively as a transportation fuel. To assess the viability of hydrogen as a transportation fuel and the viability of producing hydrogen using off-peak electric energy, Pinnacle West Capital Corporation (PNW) and its electric utility subsidiary, Arizona Public Service (APS) designed, constructed, and operates a hydrogen and compressed natural gas fueling station—the APS Alternative Fuel Pilot Plant. This report summarizes the design of the APS Alternative Fuel Pilot Plant and presents lessons learned from its design and construction. Electric Transportation Applications prepared this report under contract to the U.S. Department of Energy’s Advanced Vehicle Testing Activity. The Idaho National Engineering and Environmental Laboratory manages these activities for the Advanced Vehicle Testing Activity.

  16. Outcomes of genetics services: creating an inclusive definition and outcomes menu for public health and clinical genetics services.

    Science.gov (United States)

    Silvey, Kerry; Stock, Jacquie; Hasegawa, Lianne E; Au, Sylvia Mann

    2009-08-15

    Third party payers, funding agencies, and lawmakers often require clinicians and public health agencies to justify programs and services by documenting results. This article describes two assessment tools--"Defining Genetics Services Framework" and "Genetics Services Outcomes Menu," created to assist public health professionals, clinicians, family advocates, and researchers to plan, evaluate, and demonstrate the effectiveness of genetics services. The tools were developed by a work group of the Western States Genetics Services Collaborative (WSGSC) consisting of public health genetics and newborn screening professionals, family representatives, a medical geneticist, and genetic counselors from Alaska, California, Hawaii, Idaho, Oregon, and Washington. The work group created both tools by an iterative process of combining their ideas with findings from a literature and World Wide Web review. The Defining Genetics Services Framework reflects the diversity of work group members. Three over-lapping areas of genetics services from public health core functions to population screening to clinical genetics services are depicted. The Genetics Services Outcomes Menu lists sample long-term outcomes of genetics services. Menu outcomes are classified under impact areas of Knowledge and Information; Financing; Screening and Identification; Diagnosis, Treatment, and Management; and Population Health. The WSGSC incorporated aspects of both tools into their Regional Genetics Plan. 2009 Wiley-Liss, Inc.

  17. The Implementation of the Decentralisation and Deconcentration Strategies in the Romanian Public Services

    Directory of Open Access Journals (Sweden)

    Irina BILOUSEAC

    2013-11-01

    Full Text Available Both deconcentration and decentralisation are used in the organisation of public services in Romania, but the lack of additional details has brought about confusion in the practical application of the two principles. When implementing decentralisation and deconcentration in the management of public services, one must use a series of specific public management principles and regulations that should be constantly interdependent, aspects that the present paper will tackle. The reform of public administration is currently focused on continuing the decentralisation process in several types of activities, while the apparent trend is to turn certain deconcentrated public services into decentralised ones.

  18. Informing mental health policies and services in the EMR: cost-effective deployment of human resources to deliver integrated community-based care.

    Science.gov (United States)

    Ivbijaro, G; Patel, V; Chisholm, D; Goldberg, D; Khoja, T A M; Edwards, T M; Enum, Y; Kolkiewic, L A

    2015-09-28

    For EMR countries to deliver the expectations of the Global Mental Health Action Plan 2013-2020 & the ongoing move towards universal health coverage, all health & social care providers need to innovate and transform their services to provide evidence-based health care that is accessible, cost-effective & with the best patient outcomes. For the primary and community workforce, this includes general medical practitioners, practice & community nurses, community social workers, housing officers, lay health workers, nongovernmental organizations & civil society, including community spiritual leaders/healers. This paper brings together the current best evidence to support transformation & discusses key approaches to achieve this, including skill mix and/or task shifting and integrated care. The important factors that need to be in place to support skill mix/task shifting and good integrated care are outlined with reference to EMR countries.

  19. Managing Projects with the Public, -bringing Partnering, Contracts and Financing together in Building Public Services

    DEFF Research Database (Denmark)

    Koch, Christian

    2004-01-01

    of projects have had trouble to develop. The paper views PPP as an interaction between an emergent governance frame and operational activities in the project. PPP is an element of a networked public sector and the paper takes a network and political process approach to the shaping of PPP in Denmark....... It is analysed how the governance frame for these type of projects constituted a window of opportunity in the late nineties for “sale and lease back” arrangements, combined with partnering and more traditional design-build contracts. A case of a municipality renewing its school services, exploiting this window...... of opportunity shows that on the operational level the contractual, financial and skill basis for the project has to be mobilized, negotiated, partly stabilized and renegotiated. The participating actors thus have to develop a new set of skills in dealing with municipalities and managing operations in PPPs....

  20. The Stylistic Analysis of Public Speech

    Institute of Scientific and Technical Information of China (English)

    李龙

    2011-01-01

    Public speech is a very important part in our daily life.The ability to deliver a good public speech is something we need to learn and to have,especially,in the service sector.This paper attempts to analyze the style of public speech,in the hope of providing inspiration to us whenever delivering such a speech.

  1. The purchasing of maintenance service delivery in the Dutch social housing sector: optimising commodity strategies for delivering maintenance services to tenants

    NARCIS (Netherlands)

    Van Mossel, J.H.

    2008-01-01

    For housing associations, maintenance is an opportunity for high quality interaction with their tenants, and thus an opportunity for effectively influencing the quality of service delivery to tenants. Dutch housing associations have a market share of about one third of the entire Dutch housing stock

  2. The purchasing of maintenance service delivery in the Dutch social housing sector: optimising commodity strategies for delivering maintenance services to tenants

    NARCIS (Netherlands)

    Van Mossel, J.H.

    2008-01-01

    For housing associations, maintenance is an opportunity for high quality interaction with their tenants, and thus an opportunity for effectively influencing the quality of service delivery to tenants. Dutch housing associations have a market share of about one third of the entire Dutch housing

  3. ROMANIAN PUBLIC SERVICE TELEVISION: THE PURSUIT OF AUDIENCE IN A MULTI-PLATFORM CONTEXT

    Directory of Open Access Journals (Sweden)

    Bianca MITU

    2015-08-01

    Full Text Available The increasing use of the internet has brought new challenges for the public service television system all around the world. Despite the free access to information and the use of digital technology, the Eastern European public service television is still in a shading cone mostly because of the small scale of their broadcasting markets. Recently the Romanian Public Television is undergoing a major financial crisis that has led to the closure of one of its TV channels, namely TVR News. This article offers an overview of the Romanian Public Service Television (TVR’s multi-platform strategy and aims to address the following questions: Is the concept of public service television still relevant in Romania? What are the present challenges and what is the future of the Romanian public service television in the age of multi-platform broadcasting?

  4. [Definition of abilities profile in public health based on the experience of dentists of public service].

    Science.gov (United States)

    Costa, Iris do Céu Clara; de Araújo, Maria Neile Torres

    2011-01-01

    A curriculum by skills should prepare the student for a critical and reflective know-how, so that he can feel as an active part of his social context, mobilizing resources to solve problems that appear in the professional exercise. It was investigated the difficulties faced by dentists from the public service of Rio Grande do Norte State about the public health in order to establish a profile of skills for the new vocational curriculum. Data were collected through a questionnaire with a test of free association of words and an interview analyzed by EVOC 2000 and Thematic Content Analysis. The main difficulties found were: working in teams, lack of commitment of managers with the continuity of the health actions, unprepared professionals to face the collective problems, and the precariousness of work. Considering the profile of the health professional suggested by the new curriculum guidelines, the results signal for a need for changes in the curriculum, to graduate professionals compatible with the requirements of the actual labour market, which includes knowledge, know-how and know-be, with a critic view. Thus, as soon as the courses of Dentistry adhere the changes in education, more likely the new graduated will be able from the view of competencies and skills to deal with possible difficulties.

  5. Public service broadcasting (PSB regulation in Indonesia: Between market and public interest

    Directory of Open Access Journals (Sweden)

    Masduki

    2017-01-01

    Full Text Available The reform of public service broadcasting (PSB faces many obstacles in countries with political transition such as Indonesia. After 1998-political change, the arrival of ideas to establish PSB in Indonesia in two decades lacks of appropriate policies. As in other transitional states in Eastern Europe, there is the lack of regulatory design as well as its implementation. This paper examines process of formulating PSB law in 2002, particularly pays attention to industry capture over the making process as a critical tool to observe a long-controvercial of broadcasting law revision process in Indonesia (2012-2016. By use public interest and capture theories in regulation, this paper answers why the outcome of PSB regulation is weak by observing how the law was made. This study provides new analysis on PSB media law that still rare in Indonesia. As independent and non-profit body, Indonesian PSB represented by RRI (Radio of the Republic Indonesia and TVRI (Television of the Republic Indonesia is protected by Broadcasting Act.32/2002. It was enacted in favor of two actors: authoritarian officials with interest to use PSB as their mouthpiece in one side and the industry groups with interest to apply free market policy on the other.

  6. [Fifty years of public service for Quebec community psychiatry services. Part I].

    Science.gov (United States)

    Lesage, Alain

    2015-01-01

    This essay comprises 2 parts. It aims to recognize the public service of psychiatrists of the Département de psychiatrie de l'Université de Montréal who served at the provincial level of the Ministry of Health and Social Services for deinstitutionalisation of policies and organisation of services, at the service of people with severe mental disorders. First with Dr. Camille Laurin post-face of the 1962 book Les fous crient au secours! (Mentally ill patients cry for help); then the insight on the latest phase of differentiated specialised clinics by Dr. Denis Lazure, who participated in 1962 to the Bédard, Lazure, Roberts commission that launched community psychiatry, but who will also be Social Affairs Minister in the late '70 s; Dr. Arthur Amyot will sail through the budgetary issues when in the beginning of the '80s the mental health directorate was under Social Affairs; Dr. Luc Blanchet will be associated to a rich production of interdisciplinary reports by the advisory Mental Health Committee until its dismissal in 2003; and finally, Dr. André Delorme, who probably has the record of longevity at the head of the mental health directorate, transferred in 2003 under the deputy minister for medical and university affairs.The essay will propose since the beginning a grid or referential of four health services analysis. First; the arguments for community care by British and Italian psychiatrists and researchers, Thornicroft and Tansella. Second; system issues of mental health reforms proposed by Canadian psychiatric nurse and researcher Paula Goering. Third; the model of socio-political regulation of health system proposed by the Université de Montréal' health administration researcher Dr. André-Pierre Contandriopoulos; and Fourth; the structural tension between the medical and social sector signaled by the American medical sociologist, Leutz.The same phases of deinstitutionalization in other countries as UK, took place as followed: a) the asylum phase

  7. Deploying culture as a defence against incompetence: The unconscious dynamics of public service work

    Directory of Open Access Journals (Sweden)

    Peliwe P. Mnguni

    2012-01-01

    Full Text Available Orientation: The intractability of public service delivery and a polarised societal landscape heighten anxiety and reinforce a propensity for public service organisations to be used for defensive purposes.Research purpose: This article employs social defense theory to explore manifestations of anxiety and defense within South African public service organisations.Motivation for the study: Dominant discourse on public service institutions over-relies on political, sociological and public administration theories and tends to ignore psychosocial explanations. Further, whilst the psychodynamics of social service work are generally understood, the unconscious dynamics of generic public service work remain under-theorised. Research design, approach and method: This conceptual article draws on my personal observations as a reflective citizen and experiences as a consultant to government departments.Main findings: Herein, an argument is advanced that the deployment of ill-qualified party loyalists to key positions in the public service is perverse: it serves as a collective defense against the impossible aspects of the task at hand. The appointees, in turn, deploy organisational processes to defend against feelings of incompetence and the inevitability of failure. This practice, coupled with acute resource constraints, sets up front line staff for scapegoating.Practical/managerial implications: An appreciation of the multiple meanings of public service work and the defensive role played by public institutions stands to inform purposeful change towards sustainable public service organisational practice.Contribution/value-add: The discussion seeks to contribute to attempts that employ systems psychodynamics to make sense of anxiety and defense within organisations in general and public service institutions in particular.

  8. Cluster approach to the development of housing services and public utilities in the region

    Directory of Open Access Journals (Sweden)

    Sergey Ivanovich Bazhenov

    2012-03-01

    Full Text Available The ongoing crisis in the housing services and public utilities sphere determines the need to accelerate its integration into the market space. The author proposes to apply the cluster initiatives, which, in his opinion, provide the solution of housing services and public utilities problems in terms of their broader vision. This paper attempts to highlight the benefits of the cluster approach to the development of housing services and public utilities, and identifies the main provisions in the process of its implementation. The essence of the concept of «housing services and social cluster of the region» in terms of housing services and public utilities development is revealed, members of cluster unification are designated, its components are identified, the purpose of introducing the cluster model of housing services and public utilities reform management is determined, which essence is to change the mentality of the producers and consumers of housing services and public utilities in the direction of increasing responsibilities and respect for mutual interests in the market of housing services and public utilities. The main provisions and principles of formation of housing services and social cluster of the region are reviewed, as well as the characteristics and trends of its development. An authorial approach to the development of a strategy of forming a housing services and social cluster in the region in accordance with modern trends is presented. The leading role of several factors in establishing the basic prerequisites for sustainable operation of housing services and social cluster of the region is justified. These factors include governmental regulation of pricing and forms of support to small entrepreneurship development, creation of financial security system, development of public-private partnerships and implementation of innovative technologies. The role of non-governmental organizations and public associations in the formation of

  9. Longevity of posterior resin composite restorations in permanent teeth in Public Dental Health Service

    DEFF Research Database (Denmark)

    Pallesen, Ulla; van Dijken, Jan W V; Halken, Jette;

    2013-01-01

    To investigate in a prospective follow up the longevity of posterior resin composites (RC) placed in permanent teeth of children and adolescents attending Public Dental Health Service.......To investigate in a prospective follow up the longevity of posterior resin composites (RC) placed in permanent teeth of children and adolescents attending Public Dental Health Service....

  10. Research of the Experience of Western Governments Procurement of Public Service

    Institute of Scientific and Technical Information of China (English)

    贾宏全

    2014-01-01

    Government procurement of public services is developed from the market-oriented reform of public services in Western countries. Many Western countries have adopted the practice of reform and have gained success of this model. By analyzing the process of those in UK, the Netherlands, the United States and France, summing up experience, and I hope that’s useful for China's reform.

  11. Public policy and regulatory implications for the implementation of Opportunistic Cloud Computing Services for Enterprises

    DEFF Research Database (Denmark)

    Kuada, Eric; Olesen, Henning; Henten, Anders

    2012-01-01

    Opportunistic Cloud Computing Services (OCCS) is a social network approach to the provisioning and management of cloud computing services for enterprises. This paper discusses how public policy and regulations will impact on OCCS implementation. We rely on documented publicly available government...

  12. Responsibility Attribution for Violence against Women: A Study of Chinese Public Service Professionals

    Science.gov (United States)

    Tang, Catherine So-kum; Pun, Shuk Han; Cheung, Fanny Mui-ching

    2002-01-01

    This study examined how Chinese public service professionals attributed responsibility to victims and perpetrators of violence against women (VAW). A total of 2,308 Chinese public service professionals in Hong Kong completed questionnaires on attitudes toward women, VAW-related perceptions, and assignment of responsibility to actors in written VAW…

  13. Income distribution, public services expenditures, and all cause mortality in US states

    OpenAIRE

    2005-01-01

    Introduction: The objective of this paper is to investigate the relation between state and local government expenditures on public services and all cause mortality in 48 US states in 1987, and determine if the relation between income inequality and mortality is conditioned on levels of public services available in these jurisdictions.

  14. Co-production, new public governance and third sector social services in Europe

    Directory of Open Access Journals (Sweden)

    Victor Pestoff

    2011-01-01

    political and economic challenges facing the welfare state in the 21st century. Co-production provides a model for the mix of public service agents and citizens who contribute to the provision of a public service. New Public Governance (NPG puts much greater emphasis on citizen participation and third sector provision of social services than either traditional public administration or New Public Management. Co-production is a core element of NPG that promotes the mix of public service agents and citizens who contribute to the provis ionof a public service. This paper explores the implications of two comparative studies of paren tparticipation in preschool services in Europe. They observe that citizen participation clearly varies between different providers of social services, as too does client and staff influence. This empirical overview concludes that some third sector providers can facilitate greater citizen participation, while a 'glass ceiling' for participation exists in municipal and for-profit preschool services. These findings can contribute to a better understanding of the emerging paradigm of New Public Governance.

  15. Effects of pictures and textual arguments in sun protection public service announcements

    NARCIS (Netherlands)

    Boer, Henk; Huurne, ter Ellen; Taal, Erik

    2006-01-01

    Background: The effect of public service announcements aimed at promoting primary prevention of skin cancer may be limited by superficial cognitive processing. The use of both pictures and textual arguments in sun protection public service announcements were evaluated for their potentially beneficia

  16. 78 FR 35648 - Public Availability of FY 2012 Service Contract Inventories

    Science.gov (United States)

    2013-06-13

    ... MANAGEMENT Public Availability of FY 2012 Service Contract Inventories AGENCY: U.S. Office of Personnel... to advise the public of the availability of the FY 2012 Service Contract Inventory. The information... inventory has been developed in accordance with guidance issued on November 5, 2010, by the Office...

  17. Strategies for Orchestrating and Managing Supply Chains in Public Service Networks

    NARCIS (Netherlands)

    Van Veenstra, A.F.; Janssen, M.F.W.H.A.; Klievink, B.

    2009-01-01

    Joining-up is high on the e-government agenda as this is expected to improve service delivery to citizens and businesses. It requires public and private organizations to cooperate with each other within networks that are formed around public services that cross the boundaries of organizations.

  18. Strategies for Orchestrating and Managing Supply Chains in Public Service Networks

    NARCIS (Netherlands)

    Van Veenstra, A.F.; Janssen, M.F.W.H.A.; Klievink, B.

    2009-01-01

    Joining-up is high on the e-government agenda as this is expected to improve service delivery to citizens and businesses. It requires public and private organizations to cooperate with each other within networks that are formed around public services that cross the boundaries of organizations. Cross

  19. 47 CFR 64.707 - Public dissemination of information by providers of operator services.

    Science.gov (United States)

    2010-10-01

    ... § 64.707 Public dissemination of information by providers of operator services. Providers of operator... 47 Telecommunication 3 2010-10-01 2010-10-01 false Public dissemination of information by providers of operator services. 64.707 Section 64.707 Telecommunication FEDERAL COMMUNICATIONS...

  20. 47 CFR 42.10 - Public availability of information concerning interexchange services.

    Science.gov (United States)

    2010-10-01

    ... Instructions for Carriers Offering Interexchange Services § 42.10 Public availability of information concerning... service information specified in paragraph (a) of this section available on-line at its Internet website... 47 Telecommunication 3 2010-10-01 2010-10-01 false Public availability of information...

  1. Bill of modernization and development of electricity public service; Projet de loi de modernisation et de developpement du service public de l'electricite

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1999-06-15

    The bill presented by the French Government has as objective the modernization and development of the electricity public service by transposing at the same time within the French legislation the Directive concerning the common rules for domestic electricity market, adopted by the Council of Ministers of European Union and Parliament on 19 December 1996. This bill expresses also the Government's intent to conjugate reinforcement of the electricity public service with introduction of competition elements which will boost the France's competitiveness to the benefit of employment. Therefore, the new organization will endorse both the achievement of the public service's missions and the progressive opening of the market within the limits and according to the pace authorized by the directive. Thus, the bill aims at providing the country with a law that modernizes and reinforces the electricity public service and at the same time enrolls itself within the continual series of great laws on electricity, among which that of nationalization of 8 april 1946. The bill contains fifty two articles and nine titles with the following content: - 1. The electricity public service; - 2. The production of electricity; - 3. Electricity transport and distribution; - 4. The access of public electricity networks; - 5. The accounting dissociation and transparency; - 6. Regulation; -7.The object of Electricite de France; - 8. Social dispositions; -9. Diverse and transitory dispositions.

  2. Analysis of Developing Public Health Service Sector with Private Finance Initiative in Guangxi

    Institute of Scientific and Technical Information of China (English)

    王宇

    2006-01-01

    In Guangxi Public Health Service Sector (GPHSS), because lack of budget, it has caused a number of problems, such as weakened public health service in rural areas, poor professional quality of medical personnel in public health units at village and township levels, current urban public health service could not meet the health demand for urban residents. This paper is a secondary research. Through analysis of the financial problem and both of the advantages and disadvantages of using the Private Finance Initiative (PFI), it intend to demonstrate that using the PFI could be considered as a good way for the Guangxi government.

  3. Causes and Consequences of Public Service Motivation: Governance Interventions and Performance Implications

    DEFF Research Database (Denmark)

    Jensen, Ulrich Thy

    Finding ways to ensure higher public service performance is a key task for scholars and practitioners alike. This dissertation focuses on individuals’ motivation to do good for others and society through public servicepublic service motivation (PSM). The dissertation examines governance...... are based on combinations of survey and administrative data and the dissertation employs a variety of designs such as repeated measures across time and an experiment to advance insights into the effects of organizational leadership and national policies on individuals’ PSM and the behavioral implications...... of PSM for the provision of public services to citizens. The dissertation disentangles causes and consequences of PSM and is of interest to people who wish to understand how governance interventions (including policies and leadership) can influence employee public service motivation and how this kind...

  4. Patient experience with outpatient encounters at public hospitals in Shanghai: Examining different aspects of physician services and implications of overcrowding.

    Science.gov (United States)

    Bao, Yuhua; Fan, Guanrong; Zou, Dongdong; Wang, Tong; Xue, Di

    2017-01-01

    Over 90% of outpatient care in China was delivered at public hospitals, making outpatient experience in this setting an important aspect of quality of care. To assess outpatient experience with different aspects of physician services at China's public hospitals and its association with overcrowding of the hospital outpatient departments. Retrospective analysis of a large survey of outpatient experience in Shanghai, China. We tested the hypotheses that patient experience was poorer with physician-patient communication, education, and shared decision-making and where and when there was greater overcrowding of the hospital outpatient departments. Ordered logistic models were estimated separately for general and specialty hospitals. 7,147 outpatients at 40 public hospitals in Shanghai, China, in 2014. Patient experience with physician services were self-reported based on 12 questions as part of a validated instrument. Indicators of overcrowding included time of visit (morning vs. afternoon, Monday vs. rest of the week) and hospital outpatient volume in the first half of 2014. Overall, patients reported very favorable experience with physician services. Two out of the 12 questions pertaining to both communication and shared decision-making consistently received lower ratings. Hospitals whose outpatient volumes were in the top two quartiles received lower patient ratings, but the relationship achieved statistical significance among specialty hospitals only. Inadequate physician-patient communication and shared decision-making and hospital overcrowding compromise outpatient experience with physician services at Chinese public hospitals. Effective diversion of patients with chronic and less complex conditions to community health centers will be critical to alleviate the extreme workloads at hospitals with high patient volumes and, in turn, improve patient experience.

  5. Public Service Television in a Multi-Platform Environment: A Comparative Study in Finland and Israel

    Directory of Open Access Journals (Sweden)

    Oranit Klein Shagrir

    2014-12-01

    Full Text Available Cultural and economic transformations have encouraged television companies to turn their attention to multi-platform practices so as to increase their compatibility with the changing media environment. While digital media provide public service broadcasting (PSB institutions with new opportunities for meeting their public commitments and maintaining their relevance in national media systems, PSB is also faced with additional challenges. One of these is the tension between public service values on the one hand and digital technologies and practices on the other. In this article we discuss how Finnish and Israeli PSB managers and producers perceive the opportunities and challenges of multi-platform production. In both countries public service broadcasting is striving for public legitimacy and relevance in a changing technological environment. However, the two countries currently find themselves at quite different stages: Israel has a struggling public service agency, while Finland boasts a strong broadcasting company.

  6. A comprehensive review of the barriers and promoters health workers experience in delivering prevention of vertical transmission of HIV services in sub-Saharan Africa.

    Science.gov (United States)

    Schuster, Roseanne C; McMahon, Devon E; Young, Sera L

    2016-01-01

    Despite significant biomedical and policy advances, 199,000 infants and young children in sub-Saharan Africa (SSA) became infected with HIV in 2013, indicating challenges to implementation of these advances. To understand the nature of these challenges, we sought to (1) characterize the barriers and facilitators that health workers encountered delivering prevention of vertical transmission of HIV (PVT) services in SSA and (2) evaluate the use of theory to guide PVT service delivery. The PubMed and CINAHL databases were searched using keywords barriers, facilitators, HIV, prevention of vertical transmission of HIV, health workers, and their synonyms to identify relevant studies. Barriers and facilitators were coded at ecological levels according to the Determinants of Performance framework. Factors in this framework were then classified as affecting motivation, opportunity, or ability, per the Motivation-Opportunity-Ability (MOA) framework in order to evaluate domains of health worker performance within each ecological level. We found that the most frequently reported challenges occurred within the health facility level and spanned all three MOA domains. Barriers reported in 30% or more of studies from most proximal to distal included those affecting health worker motivation (stress, burnout, depression), patient opportunity (stigma), work opportunity (poor referral systems), health facility opportunity (overburdened workload, lack of supplies), and health facility ability (inadequate PVT training, inconsistent breastfeeding messages). Facilitators were reported in lower frequencies than barriers and tended to be resolutions to challenges (e.g., quality supervision, consistent supplies) or responses to an intervention (e.g., record systems and infrastructure improvements). The majority of studies did not use theory to guide study design or implementation. Interventions addressing health workers' multiple ecological levels of interactions, particularly the health

  7. Partnerships for Urban Forestry and Green Infrastructure Delivering Services to People and the Environment: A Review on What They Are and Aim to Achieve

    Directory of Open Access Journals (Sweden)

    Ralph Hansmann

    2016-06-01

    Full Text Available Background and Purpose: Partnerships are a key mechanism in the planning, delivery and management of urban forestry (UF and green infrastructure (GI. They can facilitate locally rooted co-management and polycentric governance. They can also achieve synergies by combining the resources, commitment and expertise of diverse stakeholder groups in order to generate valuable outcomes and build social capital. Unfortunately, the term “partnerships” is not used consistently in literature and requires clarification. The characteristics which distinguish a partnership approach from other modes of co-operation are identified and described. The diversity of existing UF and GI oriented partnerships is outlined, with reference to their stakeholders, drivers, activities and goals, together with potential advantages of the partnership approach. Considerations to be made in their evaluation are derived from this background analysis and possible success factors are discussed. Materials and Methods: The diversity, aims and defining characteristics of a partnership approach are based on an extensive literature review. Results: Partnerships focus on diverse aspects and delivery phases of UF, ranging from the planning, design and creation of urban forests and GI to their management and use. Benefits delivered by such partnerships include environmental and economic services as well as social and cultural services such as environmental education, health, leisure and tourism. Generating valuable services whilst at the same time nurturing relationships between stakeholders helps to develop social capital and build capacity. In addition to environmental, economic and social benefits, the evaluation of partnerships may also address internal process variables such as social learning, the relationship between partners, and motivational outcomes that can influence future co-operation. Conclusions: Co-operative partnerships offer a promising approach for delivery in UF

  8. Research on Human Resources Development of Rural Public Service Departments in New Countryside Construction

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    On the basis of defining related concepts concerning human resources in rural public service departments,this paper analyses the overall status quo of human resources in China’s rural public service departments and points out the problems existing in human resources in China’s rural public service departments during new countryside construction as follows:first,the constitution structure is not rational;second,the cultural quality of staff is universally low,and the business capacity remains to be promoted;third,the improvement of human resources development environment lags behind,and the supporting reform is short.In the context of new countryside construction,the opportunities faced by the human resources in China’s rural public service departments are as follows:China has elevated strengthening new countryside construction and rural talents construction as important state development strategy;the ideas of service-oriented government and learning-oriented government are put forward;civil servant system is overhauled.Therefore,I advance the development strategy of human resources in China’s rural public service departments as follows:implement elastic personnel system reform in public service departments(including civil servant positions in department),to form the public service personnel system of "able one comes in,mediocre one moves over and shiftless one steps down";audaciously promote young and middle-aged grass-roots cadres with strong business ability,high political quality,acute judgement and decision-making ability;build learning-oriented grass-roots public service organization,to make the staff in rural pubic service departments study assiduously and progress;broaden horizon,and build the human resources development system geared to international standards;in developed regions,the human resources in grass-roots public service departments should introduce enterprise competition model.

  9. ‘Get Healthy, Stay Healthy’: protocol for evaluation of a lifestyle intervention delivered by text-message following the Get Healthy Information and Coaching Service®

    Science.gov (United States)

    2014-01-01

    Background Behavioural lifestyle interventions can be effective at promoting initial weight loss and supporting physical activity and dietary behaviour change, however maintaining improvements in these outcomes is often more difficult to achieve. Extending intervention contact to reinforce learnt behavioural skills has been shown to improve maintenance of behaviour change and weight loss. This trial aims to evaluate the feasibility, acceptability and efficacy of a text message-delivered extended contact intervention to enhance or maintain change in physical activity, dietary behaviour and weight loss among participants who have completed a six month Government-funded, population-based telephone coaching lifestyle program: the Get Healthy Information and Coaching Service (GHS). Methods/Design GHS completers will be randomised to the 6-month extended contact intervention (Get Healthy, Stay Healthy, GHSH) or a no contact control group (standard practice following GHS completion). GHSH participants determine the timing and frequency of the text messages (3–13 per fortnight) and content is tailored to their behavioural and weight goals and support preferences. Two telephone tailoring calls are made (baseline, 12-weeks) to facilitate message tailoring. Primary outcomes, anthropometric (body weight and waist circumference via self-report) and behavioural (moderate-vigorous physical activity via self-report and accelerometer, fruit and vegetable intake via self-report), will be assessed at baseline (at GHS completion), 6-months (end of extended contact intervention) and 12-months (6-months post intervention contact). Secondary aims include evaluation of: the feasibility of program delivery; the acceptability for participants; theoretically-guided, potential mediators and moderators of behaviour change; dose-responsiveness; and, costs of program delivery. Discussion Findings from this trial will inform the delivery of the GHS in relation to the maintenance of behaviour

  10. 'Get Healthy, Stay Healthy': protocol for evaluation of a lifestyle intervention delivered by text-message following the Get Healthy Information and Coaching Service®.

    Science.gov (United States)

    Fjeldsoe, Brianna; Phongsavan, Philayrath; Bauman, Adrian; Goode, Ana; Maher, Genevieve; Eakin, Elizabeth

    2014-02-04

    Behavioural lifestyle interventions can be effective at promoting initial weight loss and supporting physical activity and dietary behaviour change, however maintaining improvements in these outcomes is often more difficult to achieve. Extending intervention contact to reinforce learnt behavioural skills has been shown to improve maintenance of behaviour change and weight loss. This trial aims to evaluate the feasibility, acceptability and efficacy of a text message-delivered extended contact intervention to enhance or maintain change in physical activity, dietary behaviour and weight loss among participants who have completed a six month Government-funded, population-based telephone coaching lifestyle program: the Get Healthy Information and Coaching Service (GHS). GHS completers will be randomised to the 6-month extended contact intervention (Get Healthy, Stay Healthy, GHSH) or a no contact control group (standard practice following GHS completion). GHSH participants determine the timing and frequency of the text messages (3-13 per fortnight) and content is tailored to their behavioural and weight goals and support preferences. Two telephone tailoring calls are made (baseline, 12-weeks) to facilitate message tailoring. Primary outcomes, anthropometric (body weight and waist circumference via self-report) and behavioural (moderate-vigorous physical activity via self-report and accelerometer, fruit and vegetable intake via self-report), will be assessed at baseline (at GHS completion), 6-months (end of extended contact intervention) and 12-months (6-months post intervention contact). Secondary aims include evaluation of: the feasibility of program delivery; the acceptability for participants; theoretically-guided, potential mediators and moderators of behaviour change; dose-responsiveness; and, costs of program delivery. Findings from this trial will inform the delivery of the GHS in relation to the maintenance of behaviour change and weight loss, and will

  11. [Co-payment for public health care services--public opinion survey].

    Science.gov (United States)

    Derkacz, Marek; Chmiel-Perzyńska, Iwona; Buczak-Stec, Elzbieta; Pachuta, Izabela; Kowal, Agnieszka; Grywalska, Ewelina; Pinkowska, Patrycja; Pawlos, Joanna; Bednarczyk, Natalia; Kuszewski, Krzysztof

    2011-01-01

    One of the solutions aimed at improving the functioning of the healthcare system in Poland is to introduce patients' co-payment for public healthcare services. In all countries where the healthcare system is at a high level there already exists a co-payment system and it is regarded by many specialists as a necessary and indispensable condition for the proper functioning of healthcare. The aim of this study was to show respondents' attitudes and opinions regarding the proposal of introduction co-payments as and additional form of financing medical care. The questionnaire survey covered a group of 2,409 persons (50.7% men and 49.3% women). Most respondents, despite the overall rising dissatisfaction with the quality and availability of medical services do not see the need for co-payments. The opinion about the implementation of co-payments. The opinion about the implementation of co-payments depends on many factors, to the most important belong age, education, place of residence and income. More often, the co-payments is in favour of young people in good health condition, who live in big cities, having a university degree and determining their financial situation as good. Before the introduction of co-payment - certain social groups, which would be exempt from additional fees, should be specified. To the highest costs that patients are able to carry belong: paying for a home visit of family doctor or specialist, for surgical procedures, and for complex tests performed during the hospital stay (including computed tomography, magnetic resonance imaging).

  12. Public Service Motivation og økonomiske incitamenter: substitutter eller fortrængning?

    OpenAIRE

    Jacobsen, Christian Bøtcher

    2011-01-01

    Motivation is probably one of the most important determinants for organizational performance, because it stimulates effort and effective behaviors among people in the organization. But what type of motivation should public managers rely on? The PSM literature has argued that public service motivation is the most important type of motivation in the delivery of public service, because it substitutes for egoistic motivation. Organizations whose members have high levels of PSM are therefore expec...

  13. The use of international television formats by public-service broadcasters in Australia, Denmark and Germany

    DEFF Research Database (Denmark)

    Esser, Andrea; Jensen, Pia Majbritt

    2015-01-01

    the provision of content that informs and educates, helps imagine the nation, enriches the lives and culture of its citizens and provides an inclusive public sphere to support democracy. Can internationally franchised programmes fulfil these remits? And to what extent are they employed by public service...... public service broadcasters. The article hopes to contribute to media policy debate and concludes by arguing that, even in the relatively few instances where formats have been employed, the benefits outweigh the concerns raised....

  14. Challenges of a negative work load and implications on morale, productivity and quality of service delivered in NHS laboratories in England

    Institute of Scientific and Technical Information of China (English)

    Erhabor Osaro; Njemanze Chima

    2014-01-01

    The National Health Service (NHS) is a term used to describe the publicly funded healthcare delivery system providing quality healthcare services in the United Kingdom. There are several challenges militating against the effective laboratory service delivery in the NHS in England. Biomedical scientists work in healthcare to diagnose disease and evaluate the effectiveness of treatment through the analysis of body fluids and tissue samples from patients. They provide the “engine room” of modern medicine with 70% of diagnosis based on the laboratory results generated by them. This review involved the search of literature for information on working condition of biomedical scientist in the NHS in England. Laboratory service delivery in the NHS in England faces numerous daunting challenges;staffing levels in the last few years have become dangerously low, less remunerated, relatively less experienced and predominantly band 5’s, multidisciplinary rather than specialty based, associated with working more unsocial hours without adequate recovery time, de-banding of staff, high staff turnaround, profit and cost driven rather than quality. These factors has resulted in burn out, low morale, high sickness absences, increased error rate, poor team spirit, diminished productivity and suboptimal laboratory service delivery. There is the urgent need to retract our steps on unpopular policies to ensure that patient care is not compromised by ensuring adequate staffing level and mix, ensuring adequate remuneration of laboratory staff, implementing evidenced-based specialty oriented service, determining the root cause/s for the high staff turnover and implementing corrective action, identifying other potential sources of waste in the system rather than pruning the already dangerously low staffing levels and promoting a quality delivery side by side cost effectiveness.

  15. Electronic Government In Democratic Public Service In One Door Integrated Permit Handling Services Agency In The City Of Samarinda

    Directory of Open Access Journals (Sweden)

    Iman Surya

    2015-01-01

    Full Text Available ABSTRACT Electronic government needs to carry out in a fundamental public services of democracy. But in practice BPPTSP one door integrated permit service board of Samarinda not able to perform the activities. The aim of this research described analyzing electronic government and public services in a democracy. The methodology used in this research using descriptive qualitative approach the study was on the one door integrated permit service of Samarinda respondents in Samarinda the mayor head of Samarinda the citizen private group of government agencies and interests. Then variable measured in electronic government includes support capacity value and public services including democratic information consultancy and participation. The results of research shows that the variables measured having a deficiency and inability in accommodate aspirations built between citizens and the government in developing electronic democratic government. It is influenced by the absence of elements of liaison which is justice diversity and access electronic between government and public services that make democratic BPPTSP the inability of the city of Samarinda to make changes in depth in an effort to build and create a public being communicative with citizens.

  16. PUBLIC SERVICE ADVERTISING: AN ANALYSIS ON TEXT AND SEMIOTICS

    Directory of Open Access Journals (Sweden)

    Ni Wayan Sukarini

    2015-07-01

    Full Text Available This study concerns with text and semiotics analysis on the use of language in public service advertising (PSA. PSA in this study is the text which is especially on health. There are three problems that are analysed in this research, namely: (1 grammatical structure and the lexical of the text; (2 the relationship of trichotomies (representamen, object, and interpretant with the three components of sign in nonverbal aspect; and (3 ideologies and messages conveyed in the verbal and nonverbal signs. Three methods applied in this research respectively including descriptive, qualitative, and interpretative. The type of data was the written one which was taken from printed media in the forms of poster and brochure. The data was collected through five procedures, they are clipping, numbering, coding, picturing, and documenting. As a scientific writing, a number of theories must be applied for the analysis. The relevant theories are semantics, semiotics, speech act, hermeneutics, language function, and text structure. These six theories were applied eclecticly in analysing the grammatical structure, lexicals, signs, and the structure of texts in order to elaborate the meaning, ideology, and message which were being conveyed through the texts of PSA. The result of the analysis showed that the grammatical structure applied in the PSA of health could be classified into the simple structure in the forms of phrase, clause, and sentence. The use of verbs dominated initially in order to express the imperative meaning but still had the purpose of being persuasive. Kinds of lexicals found were very close to disease, reproduction, and health either the general terms, for example victims, medicine or the specific ones like HIV/AIDS, Odha, perinatal, nifas, jampersal, sadari. From the nonverbal aspect, the relationship of trichotomy with the three of sign components are more realistics in the Object with its three sub components. Triadic relationship of three sub

  17. 75 FR 8645 - Public Meetings on the Development of the Forest Service Land Management Planning Rule

    Science.gov (United States)

    2010-02-25

    ... Forest Service Public Meetings on the Development of the Forest Service Land Management Planning Rule... to developing a new Forest Service Land Management Planning Rule (planning rule) through a... roundtables. Summaries of each session will be produced and posted on the planning rule Web site as part of...

  18. Service Quality: An Unobtrusive Investigation of Interlibrary Loan in Large Public Libraries in Canada.

    Science.gov (United States)

    Hebert, Francoise

    1994-01-01

    Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…

  19. Integrating Service Learning into Public Relations Coursework: Applications, Implications, Challenges, and Rewards

    Science.gov (United States)

    Gleason, James P.; Violette, Jayne L.

    2012-01-01

    Drawing on a theoretical framework based on "use-inspired" applied research and service learning practice (Honnet-Porter & Poulsen, 1989), this paper argues the relationship between a service-learning approach and Public Relations coursework is a natural and highly desirable fit. Through examination of the goals of both service-learning and public…

  20. 78 FR 17349 - Public Availability of Department of Commerce FY2012 Service Contract Inventory

    Science.gov (United States)

    2013-03-21

    ... service contract inventory should be directed to Virna Winters, Director for Acquisitions Policy and... Office of the Secretary Public Availability of Department of Commerce FY2012 Service Contract Inventory... Service Contract Inventories. SUMMARY: In accordance with Section 743 of Division C of the Consolidated...