WorldWideScience

Sample records for custom unit pump

  1. Proceedings: Meeting customer needs with heat pumps, 1991

    International Nuclear Information System (INIS)

    1992-12-01

    Electric heat pumps provide a growing number of residential and commercial customers with space heating and cooling as well as humidity control and water heating. Industrial customers use heat pump technology for energy-efficient, economical process heating and cooling. Heat pumps help utilities meet environmental protection needs and satisfy their load-shape objectives. The 1991 conference was held in Dallas on October 15--18, featuring 60 speakers representing electric utilities, consulting organizations, sponsoring organizations, and heat pump manufacturers. The speakers presented the latest information about heat pump markets, technologies, applications, trade ally programs, and relevant issues. Participants engaged in detailed discussions in ''breakout'' and parallel sessions and viewed more than 30 exhibits of heat pumps, software, and other products and services supporting heat pump installations and service. Electric utilities have the greatest vested interest in the sale of electric heat pumps and thus have responsibility to ensure quality installations through well-trained technicians, authoritative and accurate technical information, and wellinformed design professionals. The electric heat pump is an excellent tool for the electric utility industry's response to environmental and efficiency challenges as well as to competition from other fuel sources. Manufacturers are continually introducing new products and making research results available to meet these challenges. Industrial process heat pumps offer customers the ability to supply heat to process at a lower cost than heat supplied by primary-fuel-fired boilers. From the utility perspective these heat pumps offer an opportunity for a new electric year-round application

  2. 7 CFR 1212.32 - United States Customs Service.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 10 2010-01-01 2010-01-01 false United States Customs Service. 1212.32 Section 1212... § 1212.32 United States Customs Service. “United States Customs Service” or “Customs” means the United States Customs and Border Protection, an agency of the Department of Homeland Security. Honey Packers and...

  3. Assessing the energy efficiency of pumps and pump units background and methodology

    CERN Document Server

    Bernd Stoffel, em Dr-Ing

    2015-01-01

    Assessing the Energy Efficiency of Pumps and Pump Units, developed in cooperation with Europump, is the first book available providing the background, methodology, and assessment tools for understanding and calculating energy efficiency for pumps and extended products (pumps+motors+drives). Responding to new EU requirements for pump efficiency, and US DOE exploratory work in setting pump energy efficiency guidelines, this book provides explanation, derivation, and illustration of PA and EPA methods for assessing energy efficiency. It surveys legislation related to pump energy eff

  4. Walking beam pumping unit system efficiency measurements

    International Nuclear Information System (INIS)

    Kilgore, J.J.; Tripp, H.A.; Hunt, C.L. Jr.

    1991-01-01

    The cost of electricity used by walking beam pumping units is a major expense in producing crude oil. However, only very limited information is available on the efficiency of beam pumping systems and less is known about the efficiency of the various components of the pumping units. This paper presents and discusses measurements that have been made on wells at several Shell locations and on a specially designed walking beam pump test stand at Lufkin Industries. These measurements were made in order to determine the overall system efficiency and efficiency of individual components. The results of this work show that the overall beam pumping system efficiency is normally between 48 and 58 percent. This is primarily dependent on the motor size, motor type, gearbox size, system's age, production, pump size, tubing size, and rod sizes

  5. Combined solar photovoltaic and hydroelectric pumped storage power plant

    International Nuclear Information System (INIS)

    Gzraryan, R.V.

    2009-01-01

    Combined model of solar photovoltaic and pumped storage stations aimed at power supply for 40 rural houses are considered. The electric circuits of station and their acting regularities are developed and submitted. The both generation curve of photovoltaic station and load curve of electrical customer are considered. The power of hydraulic unit, pumping unit and photovoltaic station are calculated

  6. 22 CFR 61.8 - Coordination with United States Customs Service.

    Science.gov (United States)

    2010-04-01

    ... 22 Foreign Relations 1 2010-04-01 2010-04-01 false Coordination with United States Customs Service... FREE FLOW OF AUDIO-VISUAL MATERIALS § 61.8 Coordination with United States Customs Service. (a) Nothing in this part shall preclude examination of imported materials pursuant to the Customs laws and...

  7. 31 CFR Appendix C to Subpart C of... - United States Customs Service

    Science.gov (United States)

    2010-07-01

    ... 31 Money and Finance: Treasury 1 2010-07-01 2010-07-01 false United States Customs Service C... Customs Service 1. In general. This appendix applies to the United States Customs Service. It sets forth... records and accounting of disclosures. (a) For records which are maintained at the United States Customs...

  8. Motor-pump unit provided with a lifting appliance of the motor

    International Nuclear Information System (INIS)

    Veronesi, Luciano; Francis, W.R.

    1978-01-01

    This invention relates to lifting appliances and particularly concerns a 'pump and motor set' or motor-pump unit fitted with a lifting appliance enabling the motor to be separated from the pump. In nuclear power stations the reactor discharges heat that is carried by the coolant to a distant point away from the reactor to generate steam and electricity conventionally. In order to cause the reactor coolant to flow through the system, coolant motor-pump units are provided in the cooling system. These units are generally of the vertical type with an electric motor fitted vertically on the pump by means of a cylindrical or conical structure called motor support [fr

  9. Condition monitoring of primary coolant pump-motor units of Indian PHWR

    International Nuclear Information System (INIS)

    Rshikesan, P.B.; Sharma, S.S.; Mhetre, S.G.

    1994-01-01

    As the primary coolant pump motor units are located in shut down accessible area, their start up, satisfactory operation and shut down are monitored from control room. As unavailability of one pump in standardised 220 MWe station reduces the station power to about 110 MWe, satisfactory operation of the pump is also important from economic considerations. All the critical parameters of pump shaft, mechanical seal, bearing system, motor winding and shaft displacement (vibrations) are monitored/recorded to ensure satisfactory operation of critical, capital intensive pump-motor units. (author). 2 tabs., 1 fig

  10. Personal customizing exercise with a wearable measurement and control unit.

    Science.gov (United States)

    Wang, Zhihui; Kiryu, Tohru; Tamura, Naoki

    2005-06-28

    Recently, wearable technology has been used in various health-related fields to develop advanced monitoring solutions. However, the monitoring function alone cannot meet all the requirements of customizing machine-based exercise on an individual basis by relying on biosignal-based controls. We propose a new wearable unit design equipped with measurement and control functions to support the customization process. The wearable unit can measure the heart rate and electromyogram signals during exercise performance and output workload control commands to the exercise machines. The workload is continuously tracked with exercise programs set according to personally customized workload patterns and estimation results from the measured biosignals by a fuzzy control method. Exercise programs are adapted by relying on a computer workstation, which communicates with the wearable unit via wireless connections. A prototype of the wearable unit was tested together with an Internet-based cycle ergometer system to demonstrate that it is possible to customize exercise on an individual basis. We tested the wearable unit in nine people to assess its suitability to control cycle ergometer exercise. The results confirmed that the unit could successfully control the ergometer workload and continuously support gradual changes in physical activities. The design of wearable units equipped with measurement and control functions is an important step towards establishing a convenient and continuously supported wellness environment.

  11. Personal customizing exercise with a wearable measurement and control unit

    Directory of Open Access Journals (Sweden)

    Tamura Naoki

    2005-06-01

    Full Text Available Abstract Background Recently, wearable technology has been used in various health-related fields to develop advanced monitoring solutions. However, the monitoring function alone cannot meet all the requirements of customizing machine-based exercise on an individual basis by relying on biosignal-based controls. We propose a new wearable unit design equipped with measurement and control functions to support the customization process. Methods The wearable unit can measure the heart rate and electromyogram signals during exercise performance and output workload control commands to the exercise machines. The workload is continuously tracked with exercise programs set according to personally customized workload patterns and estimation results from the measured biosignals by a fuzzy control method. Exercise programs are adapted by relying on a computer workstation, which communicates with the wearable unit via wireless connections. A prototype of the wearable unit was tested together with an Internet-based cycle ergometer system to demonstrate that it is possible to customize exercise on an individual basis. Results We tested the wearable unit in nine people to assess its suitability to control cycle ergometer exercise. The results confirmed that the unit could successfully control the ergometer workload and continuously support gradual changes in physical activities. Conclusion The design of wearable units equipped with measurement and control functions is an important step towards establishing a convenient and continuously supported wellness environment.

  12. Geothermal heat pump performance

    Energy Technology Data Exchange (ETDEWEB)

    Boyd, Tonya L.; Lienau, Paul J.

    1995-01-01

    Geothermal heat pump systems are a promising new energy technology that has shown rapid increase in usage over the past ten years in the United States. These systems offer substantial benefits to customers and utilities in energy (kWh) and demand (kW) savings. The purpose of this study was to determine what existing monitored data was available mainly from electric utilities on heat pump performance, energy savings and demand reduction for residential, school, and commercial building applications. Information was developed on the status of electric utility marketing programs, barriers to market penetration, incentive programs, and benefits.

  13. Geothermal Heat Pump Performance

    Energy Technology Data Exchange (ETDEWEB)

    Boyd, Tonya L.; Lienau, Paul J.

    1995-01-01

    Geothermal heat pump systems are a promising new energy technology that has shown rapid increase in usage over the past ten years in the United States. These systems offer substantial benefits to customers and utilities in energy (kWh) and demand (kW) savings. The purpose of this study was to determine what existing monitored data was available mainly from electric utilities on heat pump performance, energy savings and demand reduction for residential, school, and commercial building applications. Information was developed on the status of electric utility marketing programs, barriers to market penetration, incentive programs, and benefits.

  14. Study of a new hydraulic pumping unit based on the offshore platform

    OpenAIRE

    Yu, Yanqun; Chang, Zongyu; Qi, Yaoguang; Xue, Xin; Zhao, Jiannan

    2017-01-01

    This article introduces a new technology about a rod pumping in the offshore platform according to the demand of offshore heavy oil thermal recovery and the production of stripper well, analyzes the research status of hydraulic pumping unit at home and abroad, and designs a new kind of miniature hydraulic pumping unit with long-stroke, low pumping speed and compact structure to resolve the problem of space limitation. The article also describes the whole structure and the working principle of...

  15. Indoor unit for electric heat pump

    Science.gov (United States)

    Draper, R.; Lackey, R.S.; Fagan, T.J. Jr.; Veyo, S.E.; Humphrey, J.R.

    1984-05-22

    An indoor unit for an electric heat pump is provided in modular form including a refrigeration module, an air mover module, and a resistance heat package module, the refrigeration module including all of the indoor refrigerant circuit components including the compressor in a space adjacent the heat exchanger, the modules being adapted to be connected to air flow communication in several different ways as shown to accommodate placement of the unit in various orientations. 9 figs.

  16. Assessment of load of beam-balanced pumping units by electric motor power indicators

    Directory of Open Access Journals (Sweden)

    Д. И. Шишлянников

    2017-10-01

    Full Text Available The results of experimental studies on the loading of beam-balanced pumping units (BP of sucker rod- pumping equipment (SRPE are presented. It is noted that the key factor that has the most significant effect causing the SRPE failure is the balance of the beam pumping unit, which determines the amount of specific energy consumption for the rise of reservoir fluid and the level of dynamic loads on the machine units. The urgency of using software-recording systems for estimating the loading of units of oil field pumping installations is substantiated. The principle of operation and design of the «AKD-SK» software recording system is described. The prospects of using this method for controlling the performance parameters and evaluating the technical state of the sicker rod-pumping units is proved on the basis of an analysis of the magnitude and nature of the changes in the loads of drive motors determined by the registration of the instantaneous values of the consumed power. The main provisions of the methodology for analyzing the watt-meters of drive motors of the sucker rod-pumping units are outlined. The nature of the manifestation of the main defects of submersible pumps and beam-balanced pumping units is described. The results of pilot-industrial tests of the beam-balanced pumping units equipped with advanced permanent magnet motors and intelligent control stations are presented. It is proved that the use of permanent magnet motors allows to reduce the specific energy consumption for the rise of reservoir fluid, which increases the efficiency of the SRPE.However, the presence of transient processes and generator operating modes of the permanent magnet motors results in the occurrence of significant dynamic loads, which, due to the rigid fixing of the rotor of magnet motor on the reducer shaft, negatively affect the life of the gearbox bearings. It has been shown that the lack of its own bearings in the tested motors causes a high probability

  17. Implementation of an RHR/LPSI pump coupling retrofit program

    International Nuclear Information System (INIS)

    Dudiak, J.G.; Koch, R.P.; Orewyler, R.; Tipton, J.W.

    1994-01-01

    Nuclear plant operating experience has shown the RHR and LPSI services to be very demanding on pumps. The systems handle borated water at high temperatures and pressures with frequent step changes in both temperature and pressure. Additionally, the industry trend towards reduced flow rates during plant mid-loop (reduced inventory) conditions has resulted in extended pump operation at flow rates significantly below the pump best efficiency point flow. Operation at these low flow fates is known to cause high thrust loads and large shaft deflections. The combination of these and other factors have resulted in short mechanical seal life and short motor bearing life, thus requiring frequent pump and motor maintenance. For many nuclear plants, including Southern California Edison's (SCE) San Onofre Units 2 and 3, these pumps have represented a major operations and maintenance (O ampersand M) expenditure and a significant source of radiation exposure to plant personnel. SCE management determined that a pump upgrade was justified to reduce the O ampersand M costs and to improve plant availability. SCE decided to proceed with a pump retrofit program to improve the pump maintainability, reliability and availability. Installation was completed for four LPSI pumps at San Onofre Units 2 and 3 during the Cycle 7 refueling outages in 1993. A key to the program's success was the removal of many traditional supplier and customer barriers and revision of supplier and customer roles to create a unified team. This paper traces the RHR/LPSI retrofit program for San Onofre from problem identification to project implementation. The team approach used for this program and the lessons learned may be useful to other utilities and vendors when evaluating or implementing system and equipment upgrades

  18. THE EFFICIENCY OF GAS-PUMPING UNITS

    Directory of Open Access Journals (Sweden)

    E. I. Kupreev

    2016-01-01

    Full Text Available . The reliability of the gas transmission network of the JSC “Gazprom Transgaz Belarus” depends on the efficiency of gas compressor units. Pipeline transport takes the first place among all the other ways to deliver gas because it ensures a uniform and uninterrupted supply of gas at minimum costs. The main objects of main gas pipelines include process areas, including several compressor stations and sections of the pipeline between them. Currently, a significant part of the main equipment of the gas industry is approaching its deadline of operation, which causes decrease in energy efficiency and reliability of the transmission system. At compressor plants of the JSC “Gazprom Transgaz Belarus” there are more than 4000 gas compressor units in operation including about 80% ones with gas turbine drives. It is clear that the drives of these units take a significant proportion of the pumped gas. For many years the company invests and actively participates in the creation of modern gas-pumping units practicing the wide use of conversion potential of the CIS countries. In recent years, a comprehensive approach to the assessment of the reliability and efficiency of objects of gas pipelines on the basis of mathematical modeling is actively applied. Together with the development of computer supervisory and control this opens up opportunities to improve energy efficiency in pipeline transport of gas on the basis of mathematical models and processes. The real effect obtaining is based on the actual performance of the equipment that needs to be monitored over time and to clarify.

  19. Outdoor unit construction for an electric heat pump

    Science.gov (United States)

    Draper, R.; Lackey, R.S.

    1984-09-11

    The outdoor unit for an electric heat pump is provided with an upper portion containing propeller fan means for drawing air through the lower portion containing refrigerant coil means in the form of four discrete coils connected together in a subassembly forming a W shape, the unit being provided with four adjustable legs which are retracted in shipment, and are adjusted on site to elevate the unit to a particular height suitable for the particular location in which the unit is installed. 4 figs.

  20. Vibration monitoring/diagnostic techniques, as applied to reactor coolant pumps

    International Nuclear Information System (INIS)

    Sculthorpe, B.R.; Johnson, K.M.

    1986-01-01

    With the increased awareness of reactor coolant pump (RCP) cracked shafts, brought about by the catastrophic shaft failure at Crystal River number3, Florida Power and Light Company, in conjunction with Bently Nevada Corporation, undertook a test program at St. Lucie Nuclear Unit number2, to confirm the integrity of all four RCP pump shafts. Reactor coolant pumps play a major roll in the operation of nuclear-powered generation facilities. The time required to disassemble and physically inspect a single RCP shaft would be lengthy, monetarily costly to the utility and its customers, and cause possible unnecessary man-rem exposure to plant personnel. When properly applied, vibration instrumentation can increase unit availability/reliability, as well as provide enhanced diagnostic capability. This paper reviews monitoring benefits and diagnostic techniques applicable to RCPs/motor drives

  1. Counter-rotating type axial flow pump unit in turbine mode for micro grid system

    International Nuclear Information System (INIS)

    Kasahara, R; Takano, G; Komaki, K; Murakami, T; Kanemoto, T

    2012-01-01

    Traditional type pumped storage system contributes to adjust the electric power unbalance between day and night, in general. This serial research proposes the hybrid power system combined the wind power unit with the pump-turbine unit, to provide the constant output for the grid system, even at the suddenly fluctuating/turbulent wind. In the pumping mode, the pump should operate unsteadily at not only the normal but also the partial discharge. The operation may be unstable in the rising portion of the head characteristics at the lower discharge, and/or bring the cavitation at the low suction head. To simultaneously overcome both weak points, the authors have proposed a superior pump unit that is composed of counter-rotating type impellers and a peculiar motor with double rotational armatures. This paper discusses the operation at the turbine mode of the above unit. It is concluded with the numerical simulations that this type unit can be also operated acceptably at the turbine mode, because the unit works so as to coincide the angular momentum change through the front runners/impellers with that thorough the rear runners/impellers, namely to take the axial flow at not only the inlet but also the outlet without the guide vanes.

  2. Programmable delay unit incorporating a semi-custom integrated circuit

    International Nuclear Information System (INIS)

    Linstadt, E.

    1985-04-01

    The synchronization of SLC accelerator control and monitoring functions is realized by a CAMAC module, the PDU II (Programmable Delay Unit II, SLAC 253-002), which includes a semi-custom gate array integrated circuit. The PDU II distributes 16 channels of independently programmable delayed pulses to other modules within the same CAMAC crate. The delays are programmable in increments of 8.4 ns. Functional descriptions of both the module and the semi-custom integrated circuit used to generate the output pulses are given

  3. Survey of residential heat pump owner experience in Canada

    Energy Technology Data Exchange (ETDEWEB)

    Unsoy, J

    1985-11-11

    Heat pump owners in 7 Canadian cities were surveyed to establish installation costs, repair costs and frequencies, and customer satisfaction with heat pump systems as a function of region, installing contractor, manufacturer, model, year of installation and system type. The following summarizes the major findings of the study. Most Canadian heat pumps are retrofit installations in existing homes. The majority of these heat pumps have either supplemented or replaced an oil furnace. The average age of heat pumps is 2.5 years. The median size of heat pumps installed is 2.5 tons. The three most popular brands by order of prevalence are York, Carrier and General Electric. Only about one-fifth of heat pump owners have purchased service contracts. Two-thirds of the heat pumps have never needed repairs. Eighty-three percent of heat pump owners have never incurred any repair costs; and of those that have, about half spent $100 or less. The most frequent repair problems are refrigerant leaks followed by relays and controls. Corrective actions average about 0.3 per unit year. The owners' evaluation of comfort from their heat pump is generally favourable. About 12% of the owners find the outdoor unit noisy and 10% feel maintenance costs are at a disadvantage. Overall, only 7% of heat pump owners indicated that they would not install a heat pump in their next house. Most heat pump owners are satisfied with their heat pump brand and installer. Owners with systems installed in newer homes are more satisfied with their heat pumps than those who have installed heat pumps in older homes. 3 figs., 93 tabs.

  4. A programmable delay unit incorporating a semi-custom integrated circuit

    International Nuclear Information System (INIS)

    Linstadt, E.

    1985-01-01

    The synchronization of SLC accelerator control and monitoring functions is realized by a CAMAC module, the PDU II (Programmable Delay Unit II, SLAC 253-002), which includes a semi-custom gate array integrated circuit. The PDU II distributes 16 channels of independently programmable delayed pulses to other modules within the same CAMAC crate. The delays are programmable in increments of 8.4 ns. Functional descriptions of both the module and the semi-custom integrated circuit used to generate the output pulses are given

  5. Electric heat-pumps in residential buildings

    Energy Technology Data Exchange (ETDEWEB)

    1983-03-01

    Since the end of 1979 every other day an electrically operated heat-pump has started operation in Berlin (West). Pros and cons of heat-pumps are a much discussed subject. But what is the opinion of the user. As it is not known the BEWAG carried out a written customer inquiry in the summer 1982. The aim of the inquiry was to improve the advisory service by means of the answers obtained, to obtain information about the reliability or liability to defects of the heat pump, the mechanism they operate on and to know how big the oil substitution potential is. Customer satisfaction with the heat pumps was a further point of interest.

  6. Low Temperature District Heating Consumer Unit with Micro Heat Pump for Domestic Hot Water Preparation

    DEFF Research Database (Denmark)

    Zvingilaite, Erika; Ommen, Torben Schmidt; Elmegaard, Brian

    2012-01-01

    In this paper we present and analyse the feasibility of a district heating (DH) consumer unit with micro heat pump for domestic hot water (DHW) preparation in a low temperature (40 °C) DH network. We propose a micro booster heat pump of high efficiency (COP equal to 5,3) in a consumer DH unit...... in order to boost the temperature of the district heating water for heating the DHW. The paper presents the main designs of the suggested system and different alternative micro booster heat pump concepts. Energy efficiency and thermodynamic performance of these concepts are calculated and compared....... The results show that the proposed system has the highest efficiency. Furthermore, we compare thermodynamic and economic performance of the suggested heat pump-based concept with different solutions, using electric water heater. The micro booster heat pump system has the highest annualised investment (390 EUR...

  7. Development of a wearable measurement and control unit for personal customizing machine-supported exercise.

    Science.gov (United States)

    Wang, Zhihui; Tamura, Naoki; Kiryu, Tohru

    2005-01-01

    Wearable technology has been used in various health-related fields to develop advanced monitoring solutions. However, the monitoring function alone cannot meet all the requirements of personal customizing machine-supported exercise that have biosignal-based controls. In this paper, we propose a new wearable unit design equipped with measurement and control functions to support the personal customization process. The wearable unit can measure the heart rate and electromyogram signals during exercise and output workload control commands to the exercise machines. We then applied a prototype of the wearable unit to an Internet-based cycle ergometer system. The wearable unit was examined using twelve young people to check its feasibility. The results verified that the unit could successfully adapt to the control of the workload and was effective for continuously supporting gradual changes in physical activities.

  8. In the Loop : A look at Manitoba's geothermal heat pump industry

    International Nuclear Information System (INIS)

    2002-03-01

    This booklet outlines the position of Manitoba's heat pump market with the objective of promoting the widespread use of geothermal heat pumps in the province. It makes reference to the size of the market, customer satisfaction with heat pumps, and opinion of key players in the industry regarding the heat pump market. The information in this booklet is drawn on market research and lessons learned in Europe and the United States. In October 2001, a group of key stakeholders in Manitoba's heat pump market attended an industry working meeting to address the issues of market barriers, market enablers and market hot buttons. Market barriers include the high cost of geothermal heat pumps, lack of consumer awareness, lack of consistent standards, and public perception that heat pumps are not reliable. Market enablers include the low and stable operating costs of geothermal heat pumps, high level of comfort, high quality and reliability of geothermal heat pumps, and financial incentives under Manitoba Hydro's Power Smart Commercial Construction Program. Market hot buttons include lowering the cost of geothermal heat pumps, improving industry performance, increasing consumer awareness, and forming a Manitoba Geothermal Trade Association. Approximately 2,500 heat pump systems have been installed in Manitoba. In 2001, heat pump sales in Manitoba grew 40 per cent. 1 tab., 6 figs

  9. Insulin Pump and CGM Usage in the United States and Germany

    Science.gov (United States)

    Walsh, John; Roberts, Ruth; Weber, Dietmar; Faber-Heinemann, Gabriele; Heinemann, Lutz

    2015-01-01

    Background: This survey collected and evaluated user responses about routine tasks and preferences regarding insulin pumps and infusion sets (IIS) with comparison of intercountry differences between the United States (US) and Germany (GER), chosen for their large insulin pump populations. Methods: A total of 985 subjects (534 US, 451 GER; 60% female) with type 1 diabetes on pump therapy anonymously answered 20 pump-related questions. US subjects also answered 11 questions about continuous glucose monitoring (CGM) usage. Results: Length of use of insulin cartridges is shorter in US than in GER, mean (SD) 4.3 (5.0) versus 5.3 (3.2) days (P 3 days vs 7.7% for <3 days; P < .01), and with use of an auto-insertion device (vs manual IIS insertion) in the US (7.2% vs 6.9%), but not in GER (7.7% vs 7.9%). Only 47% of pump wearers stated that they were “very satisfied” with their pump (49% US vs 45% GER, ns). However, 98% would recommend the pump to others (95% vs 93%, ns). Analysis of CGM questions showed that 297 (60%) of 496 US responders currently wore one. Of these, 84% said they would recommend CGM to others. CGM wearers who stated they were “very satisfied” with their CGM had lower HbA1c than those who said they were “partly satisfied” (6.9% vs 7.2%). Conclusions: This survey shows interesting differences in real-world use of insulin pumps in 2 large markets, and suggests areas where insulin pumps and CGMs might be improved. PMID:26071425

  10. Unit-level voluntary turnover rates and customer service quality: implications of group cohesiveness, newcomer concentration, and size.

    Science.gov (United States)

    Hausknecht, John P; Trevor, Charlie O; Howard, Michael J

    2009-07-01

    Despite substantial growth in the service industry and emerging work on turnover consequences, little research examines how unit-level turnover rates affect essential customer-related outcomes. The authors propose an operational disruption framework to explain why voluntary turnover impairs customers' service quality perceptions. On the basis of a sample of 75 work units and data from 5,631 employee surveys, 59,602 customer surveys, and organizational records, results indicate that unit-level voluntary turnover rates are negatively related to service quality perceptions. The authors also examine potential boundary conditions related to the disruption framework. Of 3 moderators studied (group cohesiveness, group size, and newcomer concentration), results show that turnover's negative effects on service quality are more pronounced in larger units and in those with a greater concentration of newcomers.

  11. Safe intravenous administration in pediatrics: A 5-year Pediatric Intensive Care Unit experience with smart pumps.

    Science.gov (United States)

    Manrique-Rodríguez, S; Sánchez-Galindo, A C; Fernández-Llamazares, C M; Calvo-Calvo, M M; Carrillo-Álvarez, Á; Sanjurjo-Sáez, M

    2016-10-01

    To estimate the impact of smart pump implementation in a pediatric intensive care unit in terms of number and type of administration errors intercepted. Observational, prospective study carried out from January 2010 to March 2015 with syringe and great volumen infusion pumps available in the hospital. A tertiary level hospital pediatric intensive care unit. Infusions delivered with infusion pumps in all pediatric intensive care unit patients. Design of a drug library with safety limits for all intravenous drugs prescribed. Users' compliance with drug library as well as number and type of errors prevented were analyzed. Two hundred and eighty-three errors were intercepted during 62 months of study. A high risk drug was involved in 58% of prevented errors, such as adrenergic agonists and antagonists, sedatives, analgesics, neuromuscular blockers, opioids, potassium and insulin. Users' average compliance with the safety software was 84%. Smart pumps implementation has proven effective in intercepting high risk drugs programming errors. These results might be exportable to other critical care units, involving pediatric or adult patients. Interdisciplinary colaboration is key to succeed in this process. Copyright © 2016 Elsevier España, S.L.U. y SEMICYUC. All rights reserved.

  12. Multiobjective Optimization of a Counterrotating Type Pump-Turbine Unit Operated at Turbine Mode

    Directory of Open Access Journals (Sweden)

    Jin-Hyuk Kim

    2014-05-01

    Full Text Available A multiobjective optimization for improving the turbine output and efficiency of a counterrotating type pump-turbine unit operated at turbine mode was carried out in this work. The blade geometry of both the runners was optimized using a hybrid multiobjective evolutionary algorithm coupled with a surrogate model. Three-dimensional Reynolds-averaged Navier-Stokes equations with the shear stress transport turbulence model were discretized by finite volume approximations and solved on hexahedral grids to analyze the flow in the pump-turbine unit. As major hydrodynamic performance parameters, the turbine output and efficiency were selected as objective functions with two design variables related to the hub profiles of both the runner blades. These objectives were numerically assessed at twelve design points selected by Latin hypercube sampling in the design space. Response surface approximation models for the objectives were constructed based on the objective function values at the design points. A fast nondominated sorting genetic algorithm for the local search coupled with the response surface approximation models was applied to determine the global Pareto-optimal solutions. The trade-off between the two objectives was determined and described with respect to the Pareto-optimal solutions. The results of this work showed that the turbine outputs and efficiencies of optimized pump-turbine units were simultaneously improved in comparison to the reference unit.

  13. 75 FR 23274 - Privacy Act of 1974; Department of Homeland Security United States Immigration Customs and...

    Science.gov (United States)

    2010-05-03

    ... 1974; Department of Homeland Security United States Immigration Customs and Enforcement--011 Immigration and Enforcement Operational Records System of Records AGENCY: Privacy Office, DHS. ACTION: Notice... the Department of Homeland Security U.S. Immigration and Customs Enforcement is updating an existing...

  14. 75 FR 9238 - Privacy Act of 1974; Department of Homeland Security United States Immigration Customs and...

    Science.gov (United States)

    2010-03-01

    ... 1974; Department of Homeland Security United States Immigration Customs and Enforcement--011 Immigration and Enforcement Operational Records System of Records AGENCY: Privacy Office, DHS. ACTION: Notice... the Department of Homeland Security U.S. Immigration and Customs Enforcement is updating an existing...

  15. Performance investigation on a multi-unit heat pump for simultaneous temperature and humidity control

    International Nuclear Information System (INIS)

    Fan, Hongming; Shao, Shuangquan; Tian, Changqing

    2014-01-01

    Highlights: • A multi-unit heat pump is proposed for simultaneous temperature and humidity control. • Condensation heat is non, partly or fully recovered for temperature regulation. • Highly integrated heat pump for residential cooling, dehumidification and heating. • High energy saving potential for all-year-round operation in wet and warm regions. - Abstract: A multi-unit heat pump is presented for simultaneous humidity and temperature control to improve the energy efficiency and the thermal comfort. Two parallel connected condensers are employed in the system, locating at the back of the indoor evaporator and the outdoor unit, respectively. The heat pump can operate in four modes, including heating, cooling and dehumidification without and/or with partial or total condensing heat recovery. The experimental investigation shows that the temperature control capacity is from 3.5 kW for cooling to 3.8 kW for heating with the cooling and heating efficiency higher than 3.5 kW kW −1 , and the dehumidification rate is about 2.0 kg h −1 with the efficiency about 2.0 kg h −1 kW −1 . The supply air temperature and humidity can be simultaneously regulated with high accuracy and high efficiency by adjusting the indoor and/or outdoor air volumes. It provides an integrated and effective solution for simultaneous indoor air temperature and humidity control for all-year-round operation in residential buildings

  16. Model for Sucker-Rod Pumping Unit Operating Modes Analysis Based on SimMechanics Library

    Science.gov (United States)

    Zyuzev, A. M.; Bubnov, M. V.

    2018-01-01

    The article provides basic information about the process of a sucker-rod pumping unit (SRPU) model developing by means of SimMechanics library in the MATLAB Simulink environment. The model is designed for the development of a pump productivity optimal management algorithms, sensorless diagnostics of the plunger pump and pumpjack, acquisition of the dynamometer card and determination of a dynamic fluid level in the well, normalization of the faulty unit operation before troubleshooting is performed by staff as well as equilibrium ratio determining by energy indicators and outputting of manual balancing recommendations to achieve optimal power consumption efficiency. Particular attention is given to the application of various blocks from SimMechanics library to take into account the pumpjack construction principal characteristic and to obtain an adequate model. The article explains in depth the developed tools features for collecting and analysis of simulated mechanism data. The conclusions were drawn about practical implementation possibility of the SRPU modelling results and areas for further development of investigation.

  17. 48 CFR 252.229-7010 - Relief from customs duty on fuel (United Kingdom).

    Science.gov (United States)

    2010-10-01

    ..., February 1973, entitled “Relief from Customs Duty and/or Value Added Tax on United States Government... Office. (b) Specific information should be included in the request for tax relief, such as the number of...

  18. Large-Scale Pumping Test Recommendations for the 200-ZP-1 Operable Unit

    Energy Technology Data Exchange (ETDEWEB)

    Spane, Frank A.

    2010-09-08

    CH2M Hill Plateau Remediation Company (CHPRC) is currently assessing aquifer characterization needs to optimize pump-and-treat remedial strategies (e.g., extraction well pumping rates, pumping schedule/design) in the 200-ZP-1 operable unit (OU), and in particular for the immediate area of the 241 TX-TY Tank Farm. Specifically, CHPRC is focusing on hydrologic characterization opportunities that may be available for newly constructed and planned ZP-1 extraction wells. These new extraction wells will be used to further refine the 3-dimensional subsurface contaminant distribution within this area and will be used in concert with other existing pump-and-treat wells to remediate the existing carbon tetrachloride contaminant plume. Currently, 14 extraction wells are actively used in the Interim Record of Decision ZP-1 pump-and-treat system for the purpose of remediating the existing carbon tetrachloride contamination in groundwater within this general area. As many as 20 new extraction wells and 17 injection wells may be installed to support final pump-and-treat operations within the OU area. It should be noted that although the report specifically refers to the 200-ZP-1 OU, the large-scale test recommendations are also applicable to the adjacent 200-UP-1 OU area. This is because of the similar hydrogeologic conditions exhibited within these two adjoining OU locations.

  19. Continuous quality improvement using intelligent infusion pump data analysis.

    Science.gov (United States)

    Breland, Burnis D

    2010-09-01

    The use of continuous quality-improvement (CQI) processes in the implementation of intelligent infusion pumps in a community teaching hospital is described. After the decision was made to implement intelligent i.v. infusion pumps in a 413-bed, community teaching hospital, drug libraries for use in the safety software had to be created. Before drug libraries could be created, it was necessary to determine the epidemiology of medication use in various clinical care areas. Standardization of medication administration was performed through the CQI process, using practical knowledge of clinicians at the bedside and evidence-based drug safety parameters in the scientific literature. Post-implementation, CQI allowed refinement of clinically important safety limits while minimizing inappropriate, meaningless soft limit alerts on a few select agents. Assigning individual clinical care areas (CCAs) to individual patient care units facilitated customization of drug libraries and identification of specific CCA compliance concerns. Between June 2007 and June 2008, there were seven library updates. These involved drug additions and deletions, customization of individual CCAs, and alterations of limits. Overall compliance with safety software use rose over time, from 33% in November 2006 to over 98% in December 2009. Many potentially clinically significant dosing errors were intercepted by the safety software, prompting edits by end users. Only 4-6% of soft limit alerts resulted in edits. Compliance rates for use of infusion pump safety software varied among CCAs over time. Education, auditing, and refinement of drug libraries led to improved compliance in most CCAs.

  20. 48 CFR 252.229-7009 - Relief from customs duty and value added tax on fuel (passenger vehicles) (United Kingdom).

    Science.gov (United States)

    2010-10-01

    ... and value added tax on fuel (passenger vehicles) (United Kingdom). 252.229-7009 Section 252.229-7009... Relief from customs duty and value added tax on fuel (passenger vehicles) (United Kingdom). As prescribed in 229.402-70(i), use the following clause: Relief from Customs Duty and Value Added Tax on Fuel...

  1. Low-Cost Touchscreen Driven Programmable Dual Syringe Pump for Life Science Applications

    OpenAIRE

    Liu, Jamin; Garcia, Valentina; Derisi, Joseph

    2018-01-01

    Syringe pumps are powerful tools able to automate routine laboratory practices that otherwise consume large amounts of manual labor time. Commercially available syringe pumps are expensive, difficult to customize, and often preset for a narrow range of operations. Here, we show how to build a programmable dual syringe pump (PDSP) that overcomes these limitations. The PDSP is driven by a Raspberry Pi paired with a stepper motor controller to allow maximal customization via Python scripting. Th...

  2. METHODS FOR IMPROVING THE ENERGY EFFICIENCY OF WELL ROD PUMP UNITS

    Directory of Open Access Journals (Sweden)

    BRUNMAN1 Vladimir E.

    2016-11-01

    Full Text Available The concept of oil production energy efficiency improvement of good rod pumps by utilization of kinetic energy of the downward moving rod in capacitor bank is proposed. A mathematical model of the system is developed. Criteria of reduction of the peak values of current, consuming power and elimination of oscillations are obtained. It is shown that the developed system is capable of reducing the consumption of current twice and the peak power by three times. Thus it is possible to reduce operational and capital costs by reducing the cross-section of the feeder cables and decreasing the power of input transformers and diesel generator set if autonomous feeding of pumping units is used

  3. Robust technology and system for management of sucker rod pumping units in oil wells

    Science.gov (United States)

    Aliev, T. A.; Rzayev, A. H.; Guluyev, G. A.; Alizada, T. A.; Rzayeva, N. E.

    2018-01-01

    We propose a technology for calculating the robust, normalized correlation functions of the signal from the force sensor on the rod string attached to the hanger of the sucker rod pumping unit. The robust normalized correlation functions are used to form sets of informative attribute combinations, each of which corresponds to a technical condition of the sucker rod pumping unit. We demonstrate how these sets can be used to solve identification and management problems in the oil production process in real time using inexpensive controllers. The results obtained from using the system on real objects are also presented in this paper. It was determined that the energy saved and prolonged overhaul period substantially increased the cost-effectiveness.

  4. Intelligent Balanced Device and its Sensing System for Beam Pumping Units

    Directory of Open Access Journals (Sweden)

    Hangxin WEI

    2014-11-01

    Full Text Available In order to save the energy of the beam pumping unit, the intelligent balanced device was developed. The device can adjust the position of the balanced-block automatically by the single chip microcomputer controller, and the fuzzy PD control algorithm was used to control the servo motor of the device. Since some signals should be inputted into the intelligent balanced device to calculate the balanced index of the pumping unit, the signals sensing system were designed. The sensing system includes the electric current sensor and voltage sensor of the main motor, the displacement sensor and the force sensor of the horse head. The sensing network has three layers: slave station, relay station and master station. The data transmission between them is based on ZigBee and GPRS method which can adapt the environment of the oil field. The results of application show that the intelligent balanced device and its sensing system can have the effect of reducing the power consumption, working reliability and communication efficiently.

  5. 7 CFR 1260.129 - Customs Service.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 10 2010-01-01 2010-01-01 false Customs Service. 1260.129 Section 1260.129... Promotion and Research Order Definitions § 1260.129 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury. ...

  6. Development (design and systematization) of HMS Group pump ranges

    Science.gov (United States)

    Tverdokhleb, I.; Yamburenko, V.

    2017-08-01

    The article reveals the need for pump range charts development for different applications and describes main principles used by HMS Group. Some modern approaches to pump selection are reviewed and highlighted the need for pump compliance with international standards and modern customer requirements. Even though pump design types are similar for different applications they need adjustment to specific requirements, which gets manufacturers develop their particular design for each pump range. Having wide pump ranges for different applications enables to create pump selection software, facilitating manufacturers to prepare high quality quotations in shortest time.

  7. 7 CFR 1230.7 - Customs Service.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 10 2010-01-01 2010-01-01 false Customs Service. 1230.7 Section 1230.7 Agriculture... CONSUMER INFORMATION Pork Promotion, Research, and Consumer Information Order Definitions § 1230.7 Customs Service. Customs Service means the United States Customs Service of the United States Department of...

  8. Seismic qualification of moderator system pump-motor units for RAPP-3,4 and KAIGA-1,2 235 MWe PHWRs

    International Nuclear Information System (INIS)

    Neelwarne, A.; Soni, R.S.; Kushawaha, H.S.; Mahajan, S.C.; Kakodkar, A.

    1992-01-01

    Smooth operation of active components like primary heat transport pumps, moderator pumps, emergency core cooling pumps etc. is always required to ensure safety of any nuclear power plants in case of normal as well as abnormal conditions such as earthquake loading. In order to ensure the functional requirement of such rotating equipment, is necessary to demonstrate, either through theoretical means or through experimental means, that in an event like earthquake loading, the static parts and the rotating parts of the equipment do not rub against each other giving rise to trouble during their operation. The moderator system pump units for RAPP-3,4 and Kaiga-1,2 have been analysed theoretically to demonstrate the structural integrity of various components of the unit as well as the functional requirement during an earthquake loading. A detailed Finite Element Model (FEM) was prepared for this which includes the modelling of static parts, rotating parts, anti-friction bearings and fluid-film journal bearings. Response spectrum analysis of the unit was carried out using the applicable floor response spectra for RAPP-3,4 and Kaiga-1,2 sites. It was concluded from this analysis that the pump-motor unit analysed meets the required design intent in terms of structural integrity and operability of the unit. The present report gives a detailed description of the problem, the development of FEM model, results and the conclusions arrived at. (author). 23 refs., 9 tabs., 17 figs

  9. 7 CFR 1207.313 - Customs Service.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 10 2010-01-01 2010-01-01 false Customs Service. 1207.313 Section 1207.313... PLAN Potato Research and Promotion Plan Definitions § 1207.313 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury. [56 FR 40229, Aug...

  10. 31 CFR Appendix C to Subpart A of... - United States Customs Service

    Science.gov (United States)

    2010-07-01

    ... 31 Money and Finance: Treasury 1 2010-07-01 2010-07-01 false United States Customs Service C Appendix C to Subpart A of Part 1 Money and Finance: Treasury Office of the Secretary of the Treasury... Houston, TX 77029. Phone: (713) 985-6712; FAX: (713) 985-6705. St. Louis: 4477 Woodson Road St. Louis, MO...

  11. Energy Savings and Breakeven Costs for Residential Heat Pump Water Heaters in the United States

    Energy Technology Data Exchange (ETDEWEB)

    Maguire, Jeff [National Renewable Energy Lab. (NREL), Golden, CO (United States); Burch, Jay [National Renewable Energy Lab. (NREL), Golden, CO (United States); Merrigan, Tim [National Renewable Energy Lab. (NREL), Golden, CO (United States); Ong, Sean [National Renewable Energy Lab. (NREL), Golden, CO (United States)

    2013-07-01

    Heat pump water heaters (HPWHs) have recently re-emerged in the U.S. residential water heating market and have the potential to provide homeowners with significant energy savings. However, there are questions as to the actual performance and energy savings potential of these units, in particular in regards to the heat pump's performance in unconditioned space and the impact of the heat pump on space heating and cooling loads when it is located in conditioned space. To help answer these questions, NREL performed simulations of a HPWH in both conditioned and unconditioned space at over 900 locations across the continental United States and Hawaii. Simulations included a Building America benchmark home so that any interaction between the HPWH and the home's HVAC equipment could be captured. Comparisons were performed to typical gas and electric water heaters to determine the energy savings potential and cost effectiveness of a HPWH relative to these technologies. HPWHs were found to have a significant source energy savings potential when replacing typical electric water heaters, but only saved source energy relative to gas water heater in the most favorable installation locations in the southern United States. When replacing an electric water heater, the HPWH is likely to break even in California, the southern United States, and parts of the northeast in most situations. However, the HPWH will only break even when replacing a gas water heater in a few southern states.

  12. Refrigeration system with a compressor-pump unit and a liquid-injection desuperheating line

    Science.gov (United States)

    Gaul, Christopher J.

    2001-01-01

    The refrigeration system includes a compressor-pump unit and/or a liquid-injection assembly. The refrigeration system is a vapor-compression refrigeration system that includes an expansion device, an evaporator, a compressor, a condenser, and a liquid pump between the condenser and the expansion device. The liquid pump improves efficiency of the refrigeration system by increasing the pressure of, thus subcooling, the liquid refrigerant delivered from the condenser to the expansion device. The liquid pump and the compressor are driven by a single driving device and, in this regard, are coupled to a single shaft of a driving device, such as a belt-drive, an engine, or an electric motor. While the driving device may be separately contained, in a preferred embodiment, the liquid pump, the compressor, and the driving device (i.e., an electric motor) are contained within a single sealable housing having pump and driving device cooling paths to subcool liquid refrigerant discharged from the liquid pump and to control the operating temperature of the driving device. In another aspect of the present invention, a liquid injection assembly is included in a refrigeration system to divert liquid refrigerant from the discharge of a liquid pressure amplification pump to a compressor discharge pathway within a compressor housing to desuperheat refrigerant vapor to the saturation point within the compressor housing. The liquid injection assembly includes a liquid injection pipe with a control valve to meter the volume of diverted liquid refrigerant. The liquid injection assembly may also include a feedback controller with a microprocessor responsive to a pressure sensor and a temperature sensor both positioned between the compressor to operate the control valve to maintain the refrigerant at or near saturation.

  13. Simulation of a passive house coupled with a heat pump/organic Rankine cycle reversible unit

    DEFF Research Database (Denmark)

    Dumont, Olivier; Carmo, Carolina; Randaxhe, François

    2014-01-01

    This paper presents a dynamic model of a passive house located in Denmark with a large solar absorber, a horizontal ground heat exchanger coupled with a HP/ORC unit. The HP/ORC reversible unit is a module able to work as an Organic Rankine Cycle (ORC) or as a heat pump (HP). There are 3 possible ...... presents a higher global COP because the heat produced on the roof can heat the storage directly.......This paper presents a dynamic model of a passive house located in Denmark with a large solar absorber, a horizontal ground heat exchanger coupled with a HP/ORC unit. The HP/ORC reversible unit is a module able to work as an Organic Rankine Cycle (ORC) or as a heat pump (HP). There are 3 possible...... modes that need to be chosen optimally depending on the weather conditions, the heat demand and the temperature level of the storage. The ORC mode is activated, as long as the heat demand of the house is covered by the storage to produce electricity based upon the heat generated by the solar roof...

  14. 7 CFR 1219.6 - Customs.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 10 2010-01-01 2010-01-01 false Customs. 1219.6 Section 1219.6 Agriculture..., AND INFORMATION Hass Avocado Promotion, Research, and Information Order Definitions § 1219.6 Customs. Customs means the United States Customs Service. ...

  15. 78 FR 16705 - Llano Seco Riparian Sanctuary Unit Restoration and Pumping Plant/Fish Screen Facility Protection...

    Science.gov (United States)

    2013-03-18

    ...-FF08RSRC00] Llano Seco Riparian Sanctuary Unit Restoration and Pumping Plant/ Fish Screen Facility Protection... removal and management of invasive plant species would occur at the Riparian Sanctuary. No active... impact statement and environmental impact report (EIS/EIR) for the Llano Seco Riparian Sanctuary Unit...

  16. 77 FR 26569 - Llano Seco Riparian Sanctuary Unit Restoration and Pumping Plant/Fish Screen Facility Protection...

    Science.gov (United States)

    2012-05-04

    ...-FF08RSRC00] Llano Seco Riparian Sanctuary Unit Restoration and Pumping Plant/ Fish Screen Facility Protection... would occur at the Riparian Sanctuary. No active restoration of native plants would occur. Maintenance... statement and environmental impact report (EIS/EIR) for the Llano Seco Riparian Sanctuary Unit Restoration...

  17. The quest for customer focus.

    Science.gov (United States)

    Gulati, Ranjay; Oldroyd, James B

    2005-04-01

    Companies have poured enormous amounts of money into customer relationship management, but in many cases the investment hasn't really paid off. That's because getting closer to customers isn't about building an information technology system. It's a learning journey-one that unfolds over four stages, requiring people and business units to coordinate in progressively more sophisticated ways. The journey begins with the creation of a companywide repository containing each interaction a customer has with the company, organized not by product, purchase, or location, but by customer. Communal coordination is what's called for at this stage, as each group contributes its information to the data pool separately from the others and then taps into it as needed. In the second stage, one-way serial coordination from centralized IT through analytical units and out to the operating units allows companies to go beyond just assembling data to drawing inferences. In stage three, companies shift their focus from past relationships to future behavior. Through symbiotic coordination, information flows back and forth between central analytic units and various organizational units like marketing, sales, and operations, as together they seek answers to questions like "How can we prevent customers from switching to a competitor?" and "Who would be most likely to buy a new product in the future"? In stage four, firms begin to move past discrete, formal initiatives and, through integral coordination, bring an increasingly sophisticated understanding oftheir customers to bear in all day-to-day operations. Skipping stages denies organizations the sure foundation they need to build a lasting customer-focused mind-set. Those that recognize this will invest their customer relationship dollars much more wisely-and will see their customer-focusing efforts pay offon the bottom line.

  18. Pumping station design for a pumped-storage wind-hydro power plant

    International Nuclear Information System (INIS)

    Anagnostopoulos, John S.; Papantonis, Dimitris E.

    2007-01-01

    This work presents a numerical study of the optimum sizing and design of a pumping station unit in a hybrid wind-hydro plant. The standard design that consists of a number of identical pumps operating in parallel is examined in comparison with two other configurations, using one variable-speed pump or an additional set of smaller jockey pumps. The aim is to reduce the amount of the wind generated energy that cannot be transformed to hydraulic energy due to power operation limits of the pumps and the resulting step-wise operation of the pumping station. The plant operation for a period of one year is simulated by a comprehensive evaluation algorithm, which also performs a detailed economic analysis of the plant using dynamic evaluation methods. A preliminary study of the entire plant sizing is carried out at first using an optimization tool based on evolutionary algorithms. The performance of the three examined pumping station units is then computed and analyzed in a comparative study. The results reveal that the use of a variable-speed pump constitutes the most effective and profitable solution, and its superiority is more pronounced for less dispersed wind power potential

  19. Updated Value of Service Reliability Estimates for Electric Utility Customers in the United States

    Energy Technology Data Exchange (ETDEWEB)

    Sullivan, Michael [Nexant Inc., Burlington, MA (United States); Schellenberg, Josh [Nexant Inc., Burlington, MA (United States); Blundell, Marshall [Nexant Inc., Burlington, MA (United States)

    2015-01-01

    This report updates the 2009 meta-analysis that provides estimates of the value of service reliability for electricity customers in the United States (U.S.). The meta-dataset now includes 34 different datasets from surveys fielded by 10 different utility companies between 1989 and 2012. Because these studies used nearly identical interruption cost estimation or willingness-to-pay/accept methods, it was possible to integrate their results into a single meta-dataset describing the value of electric service reliability observed in all of them. Once the datasets from the various studies were combined, a two-part regression model was used to estimate customer damage functions that can be generally applied to calculate customer interruption costs per event by season, time of day, day of week, and geographical regions within the U.S. for industrial, commercial, and residential customers. This report focuses on the backwards stepwise selection process that was used to develop the final revised model for all customer classes. Across customer classes, the revised customer interruption cost model has improved significantly because it incorporates more data and does not include the many extraneous variables that were in the original specification from the 2009 meta-analysis. The backwards stepwise selection process led to a more parsimonious model that only included key variables, while still achieving comparable out-of-sample predictive performance. In turn, users of interruption cost estimation tools such as the Interruption Cost Estimate (ICE) Calculator will have less customer characteristics information to provide and the associated inputs page will be far less cumbersome. The upcoming new version of the ICE Calculator is anticipated to be released in 2015.

  20. Influence of Customer Focused Mission Statement on Customer Satisfaction

    Directory of Open Access Journals (Sweden)

    Chijioke Nwachukwu

    2017-01-01

    Full Text Available The purpose of this study is to examine the influence of customer‑focused mission statements on customer satisfaction in selected cell phone manufacturing companies in the United States. The study employed content analysis for the mission statement and data from America customer satisfaction index (ACSI. In analysing our data, Pearson correlation, and multiple regression techniques were used. The result showed that product and service, technology, philosophy, self‑concept, and public image mission statement components are strongly positively correlated with customer satisfaction. Customer, survival, growth and profitability and market mission statement components are insignificantly negatively correlated with customer satisfaction. The study, therefore, recommends that companies that want to remain competitive by enhancing customer satisfaction should formulate mission statements from a customer perspective so that they include product and service, technology, philosophy, self‑concept, and public image components. The main limitation of the study represents the sample size and structure. This study empirically investigated the correlation and association of nine mission statement components with customer satisfaction.

  1. Examination of a failed reactor coolant pump rotating assembly from Crystal River Unit 3

    International Nuclear Information System (INIS)

    Hayner, G.O.; Lubnow, T.; Clary, M.

    1990-01-01

    On January 18, 1989, the A reactor coolant pump rotating assembly at the Crystal River Unit 3 Nuclear Power Plant failed during operation. A rotating assembly from this pump had previously failed in 1986. The reactor coolant pump was fabricated by Byron Jackson Pump Division of Borg-Warner Ind. Products, Inc. from UNS S66286 superalloy (Alloy A286). A root cause failure analysis examination was performed on the pump shaft and other components. The failure analysis included shaft vibrational mode and stress analyses, pump clearance and alignment analyses, and detailed destructive examination of the shaft and hydrostatic bearing assemblies. Based on the detailed physical examination of the shaft it was concluded that cracks initiated in the pump shaft at two sites approximately 180 0 apart in a band of shallow, thermally induced fatigue cracks. The cracks initiated at the bottom edge of the motor end shrink fit pad under the shrink fit sleeve supporting the hydrostatic bearing journal. The band of thermally induced fatigue cracks was apparently caused by mixing of cold seal injection water and hot reactor coolant in gaps between the pump shaft and sleeve. The motor end shrink fit was apparently not effective in preventing introduction of the seal injection water to this area. Initial crack propagation occurred by fatigue due to lateral vibration; however, the majority of crack propagation occurred by abnormal torsional fatigue loading induced by contact and sticking between the rotating and stationary portions of the hydrostatic bearing. Final fracture of the shaft occurred by torsional overload. Metallurgical characteristics and mechanical properties of the shaft were within design specification and probably did not significantly influence the cracking process

  2. The Dynamics of Marriage Law and Custom in the United States

    Directory of Open Access Journals (Sweden)

    Elizabeth Ann Wilson Whetmore

    2013-02-01

    Full Text Available This article examines changes in marriage laws and related cultural norms and values in the United States across the last several decades, and discusses correlating worldview shifts. It appears that the “traditional” worldview produced earlier laws, cultural norms and values, and changes to these have corresponded with a cultural worldview shift, first into “modernism” and then towards “postmodernism.” The implications of these worldview shifts for ongoing change to marriage law and custom are also analyzed.

  3. Heating great residential units with combustion-motor heat pumps

    Energy Technology Data Exchange (ETDEWEB)

    Vossen, W

    1982-10-01

    Economic usage of combustion-motor heat pumps requires: reliable technology and delivery of the heat pump; design and operation. The heat pump must be integrated perfectly into the heating system. This contributions is based on a three-year operational experience with over 150 heat pumps used mainly in residential and administrative buildings (plus commercial buildings, swimming pools, sport centres etc.). These are heat pumps operating on the compression principle with natural gas, liquid gas, or fuel oil.

  4. Calculation method for the seasonal performance of heat pump compact units and validation. Final report

    Energy Technology Data Exchange (ETDEWEB)

    Wemhoener, C.; Dott, R.; Afjei, Th. [University of Applied Sciences Northwestern Switzerland, Institute of Energy in Buildings, Muttenz (Switzerland); Huber, H.; Helfenfinger, D.; Keller, P.; Furter, R. [University of Applied Sciences Lucerne (HTA), Test center HLKS, Horw (Switzerland)

    2007-02-15

    This comprehensive final report for the Swiss Federal Office of Energy (SFOE) takes a look at compact heat pump units that have been developed for the heating of low energy consumption houses built to MINERGIE or MINERGIE-P standards. These units, which combine the functions of space heating, domestic hot water preparation and ventilation in one unit are described. A testing procedure developed at the University of Applied Science in Lucerne, Switzerland, using a test rig for the measurement of the seasonal performance factor (SPF) is described. A calculation method based on temperature classes for the calculation of the SPF of combined heat pump systems for space heating and domestic hot water preparation that was developed by the Institute of Energy in Buildings at the University of Applied Sciences Northwestern Switzerland is examined. Two pilot plants allowing detailed field monitoring of two compact units are described. One pilot plant installed in a single-family house built to MINERGIE standard in Gelterkinden, Switzerland, provided data on a compact unit. These results of measurements made on this and a further installation in a MINERGIE-P ultra-low energy consumption house in Zeiningen, Switzerland, are presented and discussed. Calculation methods, including exergy considerations are reviewed and their validation is discussed.

  5. Centrifugal Pump Monitoring and Determination of Pump Characteristic Curves Using Experimental and Analytical Solutions

    Directory of Open Access Journals (Sweden)

    Marius Stan

    2018-02-01

    Full Text Available Centrifugal pumps are widely used in the industry, especially in the oil and gas sector for fluids transport. Classically, these are designed to transfer single phase fluids (e.g., water at high flow rates and relatively low pressures when compared with other pump types. As part of their constructive feature, centrifugal pumps rely on seals to prevent air entrapment into the rotor during its normal operation. Although this is a constructive feature, water should pass through the pump inlet even when the inlet manifold is damaged. Modern pumps are integrated in pumping units which consist of a drive (normally electric motor, a transmission (when needed, an electronic package (for monitoring and control, and the pump itself. The unit also has intake and outlet manifolds equipped with valves. Modern systems also include electronic components to measure and monitor pump working parameters such as pressure, temperature, etc. Equipment monitoring devices (vibration sensors, microphones are installed on modern pumping units to help users evaluate the state of the machinery and detect deviations from the normal working condition. This paper addresses the influence of air-water two-phase mixture on the characteristic curve of a centrifugal pump; pump vibration in operation at various flow rates under these conditions; the possibilities of using the results of experimental investigations in the numerical simulations for design and training purposes, and the possibility of using vibration and sound analysis to detect changes in the equipment working condition. Conclusions show that vibration analysis provides accurate information about the pump’s functional state and the pumping process. Moreover, the acoustic emission also enables the evaluation of the pump status, but needs further improvements to better capture and isolate the usable sounds from the environment.

  6. Customer satisfaction survey with clinical laboratory and phlebotomy services at a tertiary care unit level.

    Science.gov (United States)

    Koh, Young Rae; Kim, Shine Young; Kim, In Suk; Chang, Chulhun L; Lee, Eun Yup; Son, Han Chul; Kim, Hyung Hoi

    2014-09-01

    We performed customer satisfaction surveys for physicians and nurses regarding clinical laboratory services, and for outpatients who used phlebotomy services at a tertiary care unit level to evaluate our clinical laboratory and phlebotomy services. Thus, we wish to share our experiences with the customer satisfaction survey for clinical laboratory and phlebotomy services. Board members of our laboratory designed a study procedure and study population, and developed two types of questionnaire. A satisfaction survey for clinical laboratory services was conducted with 370 physicians and 125 nurses by using an online or paper questionnaire. The satisfaction survey for phlebotomy services was performed with 347 outpatients who received phlebotomy services by using computer-aided interviews. Mean satisfaction scores of physicians and nurses was 58.1, while outpatients' satisfaction score was 70.5. We identified several dissatisfactions with our clinical laboratory and phlebotomy services. First, physicians and nurses were most dissatisfied with the specimen collection and delivery process. Second, physicians and nurses were dissatisfied with phlebotomy services. Third, molecular genetic and cytogenetic tests were found more expensive than other tests. This study is significant in that it describes the first reference survey that offers a survey procedure and questionnaire to assess customer satisfaction with clinical laboratory and phlebotomy services at a tertiary care unit level.

  7. Assessment of the integrity and functional requirement of moderator pump-motor units

    International Nuclear Information System (INIS)

    Soni, R.S.; Chawla, D.S.; Dutta, B.K.; Kushwaha, H.S.; Mahajan, S.C.; Kakodkar, A.

    1995-01-01

    The design of various active components in a nuclear power plant calls for a satisfactory analysis of these components for various loadings from the point of view of safety because a designated number of these components must always remain functional. Presented herein is the structural and seismic qualification of one the active components namely the moderator system pump-motor units for a typical PHWR. (author). 5 refs., 8 figs

  8. Solving optimum operation of single pump unit problem with ant colony optimization (ACO) algorithm

    International Nuclear Information System (INIS)

    Yuan, Y; Liu, C

    2012-01-01

    For pumping stations, the effective scheduling of daily pump operations from solutions to the optimum design operation problem is one of the greatest potential areas for energy cost-savings, there are some difficulties in solving this problem with traditional optimization methods due to the multimodality of the solution region. In this case, an ACO model for optimum operation of pumping unit is proposed and the solution method by ants searching is presented by rationally setting the object function and constrained conditions. A weighted directed graph was constructed and feasible solutions may be found by iteratively searching of artificial ants, and then the optimal solution can be obtained by applying the rule of state transition and the pheromone updating. An example calculation was conducted and the minimum cost was found as 4.9979. The result of ant colony algorithm was compared with the result from dynamic programming or evolutionary solving method in commercial software under the same discrete condition. The result of ACO is better and the computing time is shorter which indicates that ACO algorithm can provide a high application value to the field of optimal operation of pumping stations and related fields.

  9. TFTR ultrahigh-vacuum pumping system incorporating mercury diffusion pumps

    International Nuclear Information System (INIS)

    Sink, D.A.; Sniderman, M.

    1976-06-01

    The TFTR vacuum vessel will have a system of four 61 cm diameter mercury diffusion pumps to provide a base pressure in the 10 -8 to 10 -9 Torr range as well as a low impurity level within the vessel. The system, called the Torus Vacuum Pumping System (TVPS), will be employed with the aid of an occasional 250 0 C bakeout in situ as well as periodic applications of aggressive discharge cleaning. The TVPS is an ultrahigh-vacuum (UHV) system using no elastomers as well as being a closed system with respect to tritium or any tritiated gases. The backing system employing approximately 75 all-metal isolation valves is designed with the features of redundancy and flexibility employed in a variety of ways to meet the fundamental requirements and functions enumerated for the TVPS. Since the design, is one which is a modification of the conceptual design of the TVPS, those features which have changed are discussed. Calculations are presented for the major performance parameters anticipated for the TVPS and include conductances, effective pumping speeds, base pressures, operating parameters, getter pump parameters, and calculations of time constants associated with leak checking. Modifications in the vacuum pumping system for the guard regions on the twelve bellows sections are presented so that it is compatible with the main TVPS. The bellows pumping system consists of a mechanical pump unit, a zirconium aluminum getter pump unit and a residual gas analyzer. The control and management of the TVPS is described with particular attention given to providing both manual and automatic control at a local station and at the TFTR Central Control. Such operations as testing, maintenance, leak checking, startup, bakeout, and various other operations are considered in some detail. Various aspects related to normal pulsing, discharge cleaning, non-tritium operations and tritium operations are also taken into consideration. A cost estimate is presented

  10. Design and performance of differential pumping system of coating unit

    International Nuclear Information System (INIS)

    Karmakar, P; Maiti, N; Bapat, A V

    2008-01-01

    A box type coating unit has been developed in view of dual purpose of optical and reactive coating. The system is divided in two parts namely, substrate chamber (800mm x 800 mm x 100 mm) and gun chamber (800mm x 800 mm x 100 mm). Coating material is evaporated in the substrate chamber by traverse (270 deg.) electron beams. Reactive gas is injected in the substrate chamber by up-stream pressure controller to reach set pressures in the range of 1x10 -3 mbar to 1x10 -4 mbar for gas flow rate in the range of 0-30 sccm. Traverse EB guns (10 kV, 15 kW, 2 No) are mounted inside gun chamber. The gun chamber vacuum should be better than 1x10 -5 mbar for the operation of EB guns. Both these chambers are connected by the apertures provided on the intermediate bifurcation plate for the passage of electron beams. Through the apertures the reactive gas leaks from the substrate chamber to the gun chamber due to differential pressure. The differential pumping system consists of individual pumping modules for the substrate chamber and the gun chamber. The paper focuses upon the design of differential pumping system in view of determination of steady state differential pressures for different flow rates of reactive gas. It has been noticed that on introduction of reactive gas in the substrate chamber, the pressures in the substrate chamber and the gun chamber oscillates before converging to steady state values. Theoretically calculated values have been compared with the experimental values as design validation

  11. Employee customer orientation in context: how the environment moderates the influence of customer orientation on performance outcomes.

    Science.gov (United States)

    Grizzle, Jerry W; Zablah, Alex R; Brown, Tom J; Mowen, John C; Lee, James M

    2009-09-01

    This empirical study evaluated the moderating effects of unit customer orientation (CO) climate and climate strength on the relationship between service workers' level of CO and their performance of customer-oriented behaviors (COBs). In addition, the study examined whether aggregate COB performance influences unit profitability. Building on multisource, multilevel data, the study's results suggest that the influence of employee CO on employee COB performance is positive when the unit's CO climate is relatively high and that the constructs are unrelated when unit CO climate is relatively low. In addition, the data reveal that unit COB performance influences unit profitability by enhancing revenues without a concomitant increase in costs. The study's results underscore the theoretical importance of considering cross-level influencers of employee-level relationships and suggest that managers should focus on creating a climate that is supportive of COBs if their units are to profit from the recruitment, hiring, and retention of customer-oriented employees.

  12. 27 CFR 40.452 - Release from customs custody.

    Science.gov (United States)

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 2 2010-04-01 2010-04-01 false Release from customs... § 40.452 Release from customs custody. Cigarette papers and tubes which were made in the United States, exported, and subsequently returned to the United States, may be removed from customs custody for transfer...

  13. A comparative Kano analysis on customer satisfaction based on customer and employment perspectives

    Directory of Open Access Journals (Sweden)

    Sakineh Noorinasab

    2012-08-01

    Full Text Available These days, there is a tight competition among business units and all production units or service businesses attempt to use different techniques to increase their market shares. In such environment, customer normally says the last word, in fact, customer plays an important role and in many organizations, it is considered as part of their assets. The purpose of this paper is to propose a hybrid method to detect important criteria using Kano three-dimensional method and prioritize them using analytical hierarchy process. We implement the proposed model of this paper for one of Iranian banks called Bank Melli Iran. The study determines 25 different attributes, categorizes them in three different groups based on Kano model, and ranks them in terms of customers and employees' perspective. The results of the survey indicate that customer and employees mostly have similar views since there are 21 common attributes between them. However, the priorities of these 21 items are often different in terms of two groups of employees and customers.

  14. Virtual Product Development on Venturi Pump

    Directory of Open Access Journals (Sweden)

    Sava Ianici

    2011-10-01

    Full Text Available Market globalization and increased customer demands are leading providers of low product series to the high cost of development and construction. To overcome noted challenges it is necessary to use process of virtual product development. In that way it is possible, even in early phases of product development, to assess the operational product behaviour. Even the specific customer demands are determined before the actual product design phase. The paper presents an up to date concept of virtual product development with application on assessment of operational behaviour of Venturi pumps.

  15. 27 CFR 27.185 - Customs release.

    Science.gov (United States)

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Customs release. 27.185... Distilled Spirits From Customs Custody Free of Tax for Use of the United States § 27.185 Customs release. (a) Upon receipt of appropriate customs entry and a photocopy of a permit, Form 5150.33 or previous...

  16. Proposal for the award of a contract for the supply and installation of a pumping unit for gaseous helium

    CERN Document Server

    2001-01-01

    This document concerns the award of a contract for the supply and installation of a pumping unit for gaseous helium. Following a market survey carried out among 17 firms in seven Member States, a call for tenders (IT-2930/LHC/LHC) was sent on 26 April 2001 to four firms in four Member States. By the closing date, CERN had received tenders from all firms. The Finance Committee is invited to agree to the negotiation of a contract with LEYBOLD (CH), the lowest bidder, for the supply and installation of a pumping unit for gaseous helium for a total amount of 716 600 euros (1 099 264 Swiss francs), not subject to revision, with an option for one additional pumping unit, for an additional amount of 704 000 euros (1 079 936 Swiss francs), not subject to revision, bringing the total amount to 1 420 600 euros (2 179 200 Swiss francs), not subject to revision. The above amounts in Swiss francs have been calculated using the rate of exchange applicable at the closing date of the call for tenders. The firm has indicated ...

  17. Impact Of Customer Relationship Management On Customer Retention A Case Of Private Banks Of Sialkot Punjab

    OpenAIRE

    Nayab Bashir

    2017-01-01

    Customer relationship management is good for banking sector to increase in any economic condition and for customers to receive quality services This research check the impact of customer relationship management activities on banks customer retention in Sialkot Punjab. For the purpose of study a sampling analysis was conducted among 330 customers of selected private banks that is Habib Bank limited United Bank limited Faysal Bank limited with the help of a structured questionnaire. 316 questio...

  18. Calculation method for the seasonal performance of heat pump compact units and validation. Appendix

    Energy Technology Data Exchange (ETDEWEB)

    Wemhoener, C.; Dott, R.; Afjei, Th. [University of Applied Sciences Northwestern Switzerland, Institute of Energy in Buildings, Muttenz (Switzerland); Huber, H.; Helfenfinger, D.; Keller, P.; Furter, R. [University of Applied Sciences Lucerne (HTA), Test center HLKS, Horw (Switzerland)

    2007-02-15

    This appendix to a comprehensive final report for the Swiss Federal Office of Energy (SFOE) presents the results of tests made on compact heat pump units that have been developed for the heating of low energy consumption houses built to MINERGIE or MINERGIE-P standards. The tests on these units, which combine the functions of space heating, domestic hot water preparation and ventilation in one unit are presented and discussed. Test conditions are described; these cover ventilation, acoustic, hygiene and safety aspects. Detailed results from the two test objects - buildings built to MINERGIE and MINERGIE-P low energy consumption standards - are presented and discussed. The calculation methods used are examined and discussed.

  19. Design and operation of gas-heated thermal pumping units

    Energy Technology Data Exchange (ETDEWEB)

    Rostek, H A [Ruhrgas A.G., Essen (Germany, F.R.)

    1979-03-01

    The first gas heat pump systems have been operated since spring 1977. These are applied in living houses, school, swimming pools, and sport places and administration buildings. The heating performance of these systems is 150-3800 kW. Two of these systems, one in a swimming pool and one in a house for several families are operating, each of them for one heating period. The operational experiences with these gas heat pumps are reported on, basing on measurement results. The experience gathered from the operation of gas heat pumps systems is applied to the planning of other plants. The development of a standardized gas heat pump-series is emphasized.

  20. Seismic response analysis and upgrading design of pump houses of Kozloduy NPP units 5 and 6

    International Nuclear Information System (INIS)

    Jordanov, M.; Marinov, M.; Krutzik, N.

    2001-01-01

    The main objective of the presented project was to perform a feasibility study for seismic/structural evaluation of the safety related structures at Kozloduy NPP Units 5 and 6 for the new site seismicity and determine if they satisfy current international safety standards. The evaluation of the Pump House 3 (PH3) building is addressed in this paper, which was carried out by applying appropriate modeling techniques combined with failure mode and seismic margin analyses. The scope of the work defined was to present the required enhancement of the seismic capacity of the Pump House structures.(author)

  1. Testing of an Annular Linear Induction Pump for the Fission Surface Power Technology Demonstration Unit

    Science.gov (United States)

    Polzin, K. A.; Pearson, J. B.; Webster, K.; Godfoy, T. J.; Bossard, J. A.

    2013-01-01

    Results of performance testing of an annular linear induction pump that has been designed for integration into a fission surface power technology demonstration unit are presented. The pump electromagnetically pushes liquid metal (NaK) through a specially-designed apparatus that permits quantification of pump performance over a range of operating conditions. Testing was conducted for frequencies of 40, 55, and 70 Hz, liquid metal temperatures of 125, 325, and 525 C, and input voltages from 30 to 120 V. Pump performance spanned a range of flow rates from roughly 0.3 to 3.1 L/s (4.8 to 49 gpm), and pressure heads of <1 to 104 kPa (<0.15 to 15 psi). The maximum efficiency measured during testing was 5.4%. At the technology demonstration unit operating temperature of 525 C the pump operated over a narrower envelope, with flow rates from 0.3 to 2.75 L/s (4.8 to 43.6 gpm), developed pressure heads from <1 to 55 kPa (<0.15 to 8 psi), and a maximum efficiency of 3.5%. The pump was supplied with three-phase power at 40 and 55 Hz using a variable-frequency motor drive, while power at 55 and 70 Hz was supplied using a variable-frequency power supply. Measured performance of the pump at 55 Hz using either supply exhibited good quantitative agreement. For a given temperature, the peak in efficiency occurred at different flow rates as the frequency was changed, but the maximum value of efficiency was relative insensitive within 0.3% over the frequency range tested, including a scan from 45 to 78 Hz. The objectives of the FSP technology project are as follows:5 • Develop FSP concepts that meet expected surface power requirements at reasonable cost with added benefits over other options. • Establish a nonnuclear hardware-based technical foundation for FSP design concepts to reduce overall development risk. • Reduce the cost uncertainties for FSP and establish greater credibility for flight system cost estimates. • Generate the key nonnuclear products to allow Agency

  2. A Method for Customer-driven Purchasing : Aligning Supplier interaction and Customer-driven manufacturing

    OpenAIRE

    Bäckstrand, Jenny

    2012-01-01

    The role of a purchaser has traditionally focused on acquiring standard items at the lowest possible cost. The ability to reduce unit cost has been the key performance indicator for purchasers. Most traditional purchasing strategies thus focus on optimizing this situation, focusing on the supplier interface only and not on customer value. However, for many manufacturing companies, the demand from their customers has changed lately. Not only low‐cost standard products but also customized produ...

  3. Pumping speed of parallel-louvre-blind-type cryopumps

    International Nuclear Information System (INIS)

    Saho, Norihide; Ogata, Hisanao; Kunugi, Yosifumi; Uede, Taisei; Yamasita, Yasuo; Kawakami, Hiroyuki.

    1993-01-01

    As a new type of actual-sized cryopump with high pumping speed, a parallel-louvre-blind type cryopump of a rectangular cross section with opening distance B, width C and depth D, is proposed and is produced as a trial pump unit designed as actual size. The influence of pump depth size ratio R d (=D/B) and number of secondary cryopanels on the transmission probability P bc of the pump unit is calculated by Monte Carlo simulation, and the hydrogen pumping speed is measured by experiments. The following results are obtained. (1) The transmission probability of a cryopump designed with dimensional ratio of R d = 1.3 is calculated to be 0.66 at ratios of R c (=B/C) = 0.88, which means that hydrogen pumping speed of cryopumps of this size can attain 294 m 3 · s -1 /m 2 per opening area. (2) The real hydrogen pumping speed of the trial pump unit with 30 secondary cryopanels is measured as 295 m 3 · s -1 /m 2 . (author)

  4. Energy Savings and Breakeven Cost for Residential Heat Pump Water Heaters in the United States

    Energy Technology Data Exchange (ETDEWEB)

    Maguire, J.; Burch, J.; Merrigan, T.; Ong, S.

    2013-07-01

    Heat pump water heaters (HPWHs) have recently reemerged in the U.S. residential water heating market and have the potential to provide homeowners with significant energy savings. However, there are questions as to the actual performance and energy savings potential of these units, in particular in regards to the heat pump's performance in unconditioned space and the impact of the heat pump on space heating and cooling loads when it is located in conditioned space. To help answer these questions, simulations were performed of a HPWH in both conditioned and unconditioned space at over 900 locations across the continental United States and Hawaii. Simulations included a Building America benchmark home so that any interaction between the HPWH and the home's HVAC equipment could be captured. Comparisons were performed to typical gas and electric water heaters to determine the energy savings potential and cost effectiveness of a HPWH relative to these technologies. HPWHs were found to have a significant source energy savings potential when replacing typical electric water heaters, but only saved source energy relative to gas water heater in the most favorable installation locations in the southern US. When replacing an electric water heater, the HPWH is likely to break even in California, the southern US, and parts of the northeast in most situations. However, the HPWH will only break even when replacing a gas water heater in a few southern states.

  5. Startup of Pumping Units in Process Water Supplies with Cooling Towers at Thermal and Nuclear Power Plants

    Energy Technology Data Exchange (ETDEWEB)

    Berlin, V. V., E-mail: vberlin@rinet.ru; Murav’ev, O. A., E-mail: muraviov1954@mail.ru; Golubev, A. V., E-mail: electronik@inbox.ru [National Research University “Moscow State University of Civil Engineering,” (Russian Federation)

    2017-03-15

    Aspects of the startup of pumping units in the cooling and process water supply systems for thermal and nuclear power plants with cooling towers, the startup stages, and the limits imposed on the extreme parameters during transients are discussed.

  6. Multi-Function Gas Fired Heat Pump

    Energy Technology Data Exchange (ETDEWEB)

    Mehdizadeh Momen, Ayyoub [ORNL; Abu-Heiba, Ahmad [ORNL; Vineyard, Edward Allan [ORNL

    2015-11-01

    The aim of this project was to design a residential fuel fired heat pump and further improve efficiency in collaboration with an industry partner – Southwest Gas, the developer of the Nextaire commercial rooftop fuel-fired heat pump. Work started in late 2010. After extensive search for suitable engines, one manufactured by Marathon was selected. Several prototypes were designed and built over the following four years. Design changes were focused on lowering the cost of components and the cost of manufacturing. The design evolved to a final one that yielded the lowest cost. The final design also incorporates noise and vibration reduction measures that were verified to be effective through a customer survey. ETL certification is currently (as of November 2015) underway. Southwest Gas is currently in talks with GTI to reach an agreement through which GTI will assess the commercial viability and potential of the heat pump. Southwest Gas is searching for investors to manufacture the heat pump and introduce it to the market.

  7. SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY OF THE HOTEL INDUSTRY IN UNITED ARAB EMIRATES (UAE): A MEASUREMENT MODEL

    OpenAIRE

    Hassan Abbas Dost Mohamad; Mohd Shukri Ab Yazid; Ali Khatibi; S. M. Ferdous Azam

    2017-01-01

    This study aimed at identifying the determining factors of service quality on customer satisfaction and loyalty towards hotel industry in UAE. This study has investigated the different dimensions of service quality that impact customer satisfaction and customer loyalty in UAE hotels. For this research, primary data were used to identify the dimensions of service quality that impact customer satisfaction and customer loyalty. The use of primary data enabled the researcher to measure all the di...

  8. 78 FR 76317 - Llano Seco Riparian Sanctuary Unit Restoration and Pumping Plant/Fish Screen Facility Protection...

    Science.gov (United States)

    2013-12-17

    ...-FF08RSRC00] Llano Seco Riparian Sanctuary Unit Restoration and Pumping Plant/ Fish Screen Facility Protection... and Wildlife (CDFW), announce that the record of decision (ROD) for the Llano Seco Riparian Sanctuary...: www.fws.gov/refuge/sacramento river/ and http://www.riverpartners.org/where-we-work/sanctuary...

  9. The performance and customization of SAPS 3 admission score in a Thai medical intensive care unit.

    Science.gov (United States)

    Khwannimit, Bodin; Bhurayanontachai, Rungsun

    2010-02-01

    The aim of this study was to evaluate the performance of Simplified Acute Physiology Score 3 (SAPS 3) admission scores, both the original and a customized version, in mixed medical critically ill patients. A prospective cohort study was conducted over a 2-year period in the medical intensive care unit (MICU) of a tertiary referral university teaching hospital in Thailand. The probability of hospital mortality of the original SAPS 3 was calculated using the general and customized Australasia version (SAPS 3-AUS). The patients were randomly divided into equal calibration and validation groups for customization. A total of 1,873 patients were enrolled. The hospital mortality rate was 28.6%. The general equation of SAPS 3 had excellent discrimination with an area under the receiver operating characteristic curve of 0.933, but poor calibration with the Hosmer-Lemeshow goodness-of-fit H = 106.7 and C = 101.2 (P customized SAPS 3 showed a good calibration of all patients in the validation group (H = 14, P = 0.17 and C = 11.3, P = 0.33) and all subgroups according to main diagnosis, age, gender and co-morbidities. The SAPS 3 provided excellent discrimination but poor calibration in our MICU. A first level customization of the SAPS 3 improved the calibration and could be used to predict mortality and quality assessment in our ICU or other ICUs with a similar case mix.

  10. Reactor recirculation pump test loop

    International Nuclear Information System (INIS)

    Taka, Shusei; Kato, Hiroyuki

    1979-01-01

    A test loop for a reactor primary loop recirculation pumps (PLR pumps) has been constructed at Ebara's Haneda Plant in preparation for production of PLR pumps under license from Byron Jackson Pump Division of Borg-Warner Corporation. This loop can simulate operating conditions for test PLR pumps with 130 per cent of the capacity of pumps for a 1100 MWe BWR plant. A main loop, primary cooling system, water demineralizer, secondary cooling system, instrumentation and control equipment and an electric power supply system make up the test loop. This article describes the test loop itself and test results of two PLR pumps for Fukushima No. 2 N.P.S. Unit 1 and one main circulation pump for HAZ Demonstration Test Facility. (author)

  11. Impact Of Customer Relationship Management On Customer Retention A Case Of Private Banks Of Sialkot Punjab

    Directory of Open Access Journals (Sweden)

    Nayab Bashir

    2017-08-01

    Full Text Available Customer relationship management is good for banking sector to increase in any economic condition and for customers to receive quality services This research check the impact of customer relationship management activities on banks customer retention in Sialkot Punjab. For the purpose of study a sampling analysis was conducted among 330 customers of selected private banks that is Habib Bank limited United Bank limited Faysal Bank limited with the help of a structured questionnaire. 316 questionnaires were usable. Statistical answers give support on the high positive relationship between customer relationship management CRM and customer satisfaction. This study exposed that there is a important positive relationship among the variables. This study exposes that the suitable execution of CRM will increases the number of customer satisfaction or make long term healthy relations with the current or potential customers through managing information or improve the performance of services that assist customer retention. Acronyms CRM Customer relationship management CS Customer satisfaction CR Customer retention Abbreviations Customer relationship management

  12. Research on networked manufacturing system for reciprocating pump industry

    Science.gov (United States)

    Wu, Yangdong; Qi, Guoning; Xie, Qingsheng; Lu, Yujun

    2005-12-01

    Networked manufacturing is a trend of reciprocating pump industry. According to the enterprises' requirement, the architecture of networked manufacturing system for reciprocating pump industry was proposed, which composed of infrastructure layer, system management layer, application service layer and user layer. Its main functions included product data management, ASP service, business management, and customer relationship management, its physics framework was a multi-tier internet-based model; the concept of ASP service integration was put forward and its process model was also established. As a result, a networked manufacturing system aimed at the characteristics of reciprocating pump industry was built. By implementing this system, reciprocating pump industry can obtain a new way to fully utilize their own resources and enhance the capabilities to respond to the global market quickly.

  13. Smart pumps and random safety audits in a Neonatal Intensive Care Unit: a new challenge for patient safety.

    Science.gov (United States)

    Bergon-Sendin, Elena; Perez-Grande, Carmen; Lora-Pablos, David; Moral-Pumarega, María Teresa; Melgar-Bonis, Ana; Peña-Peloche, Carmen; Diezma-Rodino, Mercedes; García-San Jose, Lidia; Cabañes-Alonso, Esther; Pallas-Alonso, Carmen Rosa

    2015-12-11

    Random safety audits (RSA) are a safety tool enabling prevention of adverse events, but they have not been widely used in hospitals. The aim of this study was to use RSAs to assess and compare the frequency of appropriate use of infusion pump safety systems in a Neonatal Intensive Care Unit (NICU) before and after quality improvement interventions and to analyse the intravenous medication programming data. Prospective, observational study comparing the frequency of appropriate use of Alaris® CC smart pumps through RSAs over two periods, from 1 January to 31 December 2012 and from 1 November 2014 to 31 January 2015. Appropriate use was defined as all evaluated variables being correctly programmed into the same device. Between the two periods they were established interventions to improve the use of pumps. The information recorded at the pumps with the new security system, also extracted for one year. Fifty-two measurements were collected during the first period and 160 measurements during the second period. The frequency of appropriate use was 73.13 % (117/160) in the second period versus 0 % (0/52) in the first period (p pumps in the NICU. The improvement strategies were effective for improving appropriate use and programming of the intravenous medication infusion pumps in our NICU.

  14. Study of accelerated unit unloading mode initiated by turbine feed pump trip with TVSA fuel assemblies operation in WWER-1000

    International Nuclear Information System (INIS)

    Borysenko, V.I.; Kadenko, I.N.; Samoilenko, D.V.

    2012-01-01

    This paper provides the study results of accelerated unit unloading mode (AUU) initiated at WWER-1000 unit operated at 100 % power and its expediency in the event of single Turbo Feed Pump (TFP) failure. Modeling was performed using an advanced calculation code RELAP/SCDAPSIM/Mod3.4 and relevant model for KhNPP Unit No. 2. As the study shows, SCRAM cannot be prevented in case of failure of 3 main circulation pumps due to steam generators (SG) level drop. Based on the results obtained, it is reasonably justified to allow SCRAM signal instead of AUU activation in case of single TFP failure at power level more than 90 % of N n om. This will provide more sparing temperature modes for fuel assemblies and equipment, as well as prevent additional thermal cycling loads and violation of safe operation limits as SG water levels

  15. LH2 three-phase pump control circuit description

    International Nuclear Information System (INIS)

    Pierce, W.

    1977-05-01

    A brief description and circuit drawings are given for a pump control system. The pump is used to circulate liquid hydrogen through the cell and heat exchanger of an LH 2 target. The pump is powered by three-phase 60 cycle power, and the control unit is powered from a positive and negative 24 V dc supply available in the NIM Bin. The control unit is packaged in a double-width NIM module. Drawings are given for the pump speed indicator, function generator, and power supply

  16. 46 CFR 108.471 - Water pump.

    Science.gov (United States)

    2010-10-01

    ... 46 Shipping 4 2010-10-01 2010-10-01 false Water pump. 108.471 Section 108.471 Shipping COAST GUARD, DEPARTMENT OF HOMELAND SECURITY (CONTINUED) A-MOBILE OFFSHORE DRILLING UNITS DESIGN AND EQUIPMENT Fire Extinguishing Systems Foam Extinguishing Systems § 108.471 Water pump. Each water pump in a foam extinguishing...

  17. Reactor coolant pump type RUV for Westinghouse Electric Company LLC reactor AP1000 TM

    International Nuclear Information System (INIS)

    Baumgarten, S.; Brecht, B.; Bruhns, U.; Fehring, P.

    2010-01-01

    The RUV is a reactor coolant pump, specially designed for the Westinghouse Electric Company LLC AP1000 TM reactor. It is a hermetically sealed, wet winding motor pump. The RUV is a very compact, vertical pump/motor unit, designed to fit into the compartment next to the reactor pressure vessel. Each of the two steam generators has two pump casings welded to the channel head by the suction nozzle. The pump/motor unit consists of a pump part, where a semi-axial impeller/diffuser combination is mounted in a one-piece pump casing. Computational Fluid Dynamics methods combined with various hydraulic tests in a 1:2 scale hydraulic test assure full compliance with the specific customer requirements. A short and rigid shaft, supported by a radial bearing, connects the impeller with the high inertia flywheel. This flywheel consists of a one-piece forged stainless steel cylinder, with an option for several smaller heavy metal cylinders inside. The flywheel is located inside the thermal barrier, which forms part of the pressure boundary. A specific arrangement of cooling water circuits guarantees a homogeneous temperature distribution in and around the flywheel, minimizes the friction losses of the flywheel and protects the motor from hot coolant. The driving torque is transmitted by the motor shaft, which itself is supported by two radial bearings. A three-phase, high-voltage squirrel-cage induction motor generates the driving torque. Due to the wet winding concept it is possible to achieve positive effects regarding motor lifetime. The cooling water is forced through the stator windings and the gap between rotor and stator by an auxiliary impeller. Furthermore, this wet winding motor concept has higher efficiency as compared to a canned motor since there are no eddy current losses. As part of the design process and in addition to the hydraulic scale model, a complete half scale model pump was built. It was used to verify the calculations performed like coast

  18. Dependence of the mean time to failure of a hydraulic balancing machine unit on different factors for sectional pumps of the Alrosa JSC

    Science.gov (United States)

    Ovchinnikov, N. P.; Portnyagina, V. V.; Sobakina, M. P.

    2017-12-01

    This paper presents factors that have a greater impact on the mean time to failure of a hydraulic balancing machine unit working in underground kimberlite mines of the Alrosa JSC, the hydraulic balancing machine unit being the least reliable structural elements in terms of error-free operation. In addition, a multifactor linear dependence of mean time to failure of a hydraulic balancing machine unit is shown regarding it being parts of stage sectional pumps in the underground kimberlite mines of the Alrosa JSC. In prospect, this diagram can allow us to predict the durability of the least reliable structural element of a sectional pump.

  19. Safety of the batteries and power units used in insulin pumps: A pilot cross-sectional study by the Association for the Study of Innovative Diabetes Treatment in Japan.

    Science.gov (United States)

    Murata, Takashi; Nirengi, Shinsuke; Sakane, Naoki; Kuroda, Akio; Hirota, Yushi; Matsuhisa, Munehide; Namba, Mitsuyoshi; Kobayashi, Tetsuro

    2017-10-21

    We investigated the safety of the batteries and power units used in insulin pumps in Japan. A self-administered questionnaire was sent to the 201 members of the Association for Innovative Diabetes Treatment in Japan. A total of 56 members responded, and among the 1,499 active devices, 66 had episodes of trouble related to the batteries and power units. The ratio of reported troubles to the number of insulin pumps was significantly higher in insulin pumps with a continuous glucose monitoring sensor compared with insulin pumps without a continuous glucose monitoring sensor (odds ratio 2.82, P batteries varied; alkaline batteries purchased at drug stores and other shops accounted for 19.7%. Termination of battery life within 72 h of use was reported most frequently (50.0%), suspension of the insulin pump (21.2%) and leakage of the battery fluid (4.5%) followed. A total of 53.2% of the reported insulin pumps needed to be replaced, and 37.1% of them recovered after replacement of the battery. As trouble related to the batteries and power units of insulin pumps was frequent, practical guidance should be provided to respective patients regarding the use of reliable batteries, and to be well prepared for unexpected insulin pump failure. © 2017 The Authors. Journal of Diabetes Investigation published by Asian Association for the Study of Diabetes (AASD) and John Wiley & Sons Australia, Ltd.

  20. Self-organization comprehensive real-time state evaluation model for oil pump unit on the basis of operating condition classification and recognition

    Science.gov (United States)

    Liang, Wei; Yu, Xuchao; Zhang, Laibin; Lu, Wenqing

    2018-05-01

    In oil transmission station, the operating condition (OC) of an oil pump unit sometimes switches accordingly, which will lead to changes in operating parameters. If not taking the switching of OCs into consideration while performing a state evaluation on the pump unit, the accuracy of evaluation would be largely influenced. Hence, in this paper, a self-organization Comprehensive Real-Time State Evaluation Model (self-organization CRTSEM) is proposed based on OC classification and recognition. However, the underlying model CRTSEM is built through incorporating the advantages of Gaussian Mixture Model (GMM) and Fuzzy Comprehensive Evaluation Model (FCEM) first. That is to say, independent state models are established for every state characteristic parameter according to their distribution types (i.e. the Gaussian distribution and logistic regression distribution). Meanwhile, Analytic Hierarchy Process (AHP) is utilized to calculate the weights of state characteristic parameters. Then, the OC classification is determined by the types of oil delivery tasks, and CRTSEMs of different standard OCs are built to constitute the CRTSEM matrix. On the other side, the OC recognition is realized by a self-organization model that is established on the basis of Back Propagation (BP) model. After the self-organization CRTSEM is derived through integration, real-time monitoring data can be inputted for OC recognition. At the end, the current state of the pump unit can be evaluated by using the right CRTSEM. The case study manifests that the proposed self-organization CRTSEM can provide reasonable and accurate state evaluation results for the pump unit. Besides, the assumption that the switching of OCs will influence the results of state evaluation is also verified.

  1. [From empowerment to customer satisfaction: experience of a medical oncology unit].

    Science.gov (United States)

    Cifaldi, L; Gareri, R; Cristina, G; Felicetti, V; Gremigni, U

    2009-01-01

    The purpose of the study was the objective assessment of the outpatients satisfaction of the Medical Oncology Unit in Colleferro (USL Roma G), Italy. A retrospective survey conducted on 584 patients using a closed questionnaire focusing on nine items assess the degree of satisfaction expressed by patients relating to the different aspects of the service. The main aspects object of analysis were the accommodation, the relationship with the staff, the comfort of the structure and the health assistance received. The survey showed a high percentage of overall satisfaction for each of the nine parameters evaluated. There were no significant differences appreciated on a personal variables. The evaluation of customer satisfaction is a useful tool to measure patients approval and to meet their needs.

  2. CFD research on runaway transient of pumped storage power station caused by pumping power failure

    International Nuclear Information System (INIS)

    Zhang, L G; Zhou, D Q

    2013-01-01

    To study runaway transient of pumped storage power station caused by pumping power failure, three dimensional unsteady numerical simulations were executed on geometrical model of the whole flow system. Through numerical calculation, the changeable flow configuration and variation law of some parameters such as unit rotate speed,flow rate and static pressure of measurement points were obtained and compared with experimental data. Numerical results show that runaway speed agrees well with experimental date and its error was 3.7%. The unit undergoes pump condition, brake condition, turbine condition and runaway condition with flow characteristic changing violently. In runaway condition, static pressure in passage pulses very strongly which frequency is related to runaway speed

  3. Thermomechanical piston pump development

    Science.gov (United States)

    Sabelman, E. E.

    1971-01-01

    A thermally powered reciprocating pump has been devised to replace or augment an electric pump for the transport of temperature-control fluid on the Thermoelectric Outer Planet Spacecraft (TOPS). The thermally powered pump operates cyclically by extracting heat energy from the fluid by means of a vapor-pressure expansion system and by using the heat to perform the mechanical work of pumping. A feasibility test unit has been constructed to provide an output of 7 cu in during a 10- to 100-second cycle. It operates with a fluid input temperature of 200 to 300 F and a heat sink temperature of 0 to 30 F.

  4. Analysis of the noise of the jet pumps of the Unit 2 of the Laguna Verde nuclear power plant

    International Nuclear Information System (INIS)

    Castillo D, R.; Ortiz V, J.; Ruiz E, J.A.; Calleros M, G.

    2004-01-01

    The use of the analysis of noise for the detection of badly functioning of the components of a BWR it is a powerful tool in the determination of abnormal conditions of operation, during the life of a nuclear plant of power. From the eighties, some nuclear reactors have presented problems related with the jet pumps and the knots of the recirculation. The Regulatory Commission of the United States, in the I E bulletin 80-07, recommended to carry out a periodic supervision of the pressure drop of the jet pumps, to prevent structural failures. In this work, methods of analysis of noise are used for the detection of abnormal conditions of operation of the jet pumps of a BWR. Signals are analysed to low and high frequency of pressure drop with the NOISE software that is in development. The obtained results show the behavior of the jet pumps of jet 6 and 11 before and after a partial blockade in their throats where the pump 6 return to their condition of previous operation and the pump 11 present a new fall of pressure, inside the limit them permissible of operation. The methodology of the analysis of noise demonstrated to be an useful tool for the badly functioning detection, and you could apply to create a database to supervise the dynamic behavior of the jet pumps of an BWR. (Author)

  5. Electromagnetic pump

    International Nuclear Information System (INIS)

    Ito, Koji; Suetake, Norio; Aizawa, Toshie; Nakasaki, Masayoshi

    1998-01-01

    The present invention provides an electromagnetic pump suitable to a recycling pump for liquid sodium as coolants of an FBR type reactor. Namely, a stator module of the electromagnetic pump of the present invention comprises a plurality of outer laminate iron core units and outer stator modules stacked alternately in the axial direction. With such a constitution, even a long electromagnetic pump having a large number of outer stator coils can be manufactured without damaging electric insulation of the outer stator coils. In addition, the inner circumferential surface of the outer laminate iron cores is urged and brought into contact with the outer circumferential surface of the outer duct by an elastic material. With such a constitution, Joule loss heat generated in the outer stator coils and internal heat generated in the outer laminate iron cores can be released to an electroconductive fluid flowing the inner circumference of the outer duct by way of the outer duct. (I.S.)

  6. Analysis of event logs from syringe pumps: a retrospective pilot study to assess possible effects of syringe pumps on safety in a university hospital critical care unit in Germany.

    Science.gov (United States)

    Kastrup, Marc; Balzer, Felix; Volk, Thomas; Spies, Claudia

    2012-07-01

    Medication errors occur in approximately one out of five doses in a typical hospital setting. Patients in the intensive care unit (ICU) are particularly susceptible to errors during the application of intravenous drugs as they receive numerous potent drugs applied by syringe pumps. The aim of this study was to analyse the effects on potential harmful medication errors and to address factors that have potential for improving medication safety after the introduction of a standardized drug library into syringe pumps with integrated decision support systems. A team of physicians and nurses developed a dataset that defined standardized drug concentrations, application rates and alert limits to prevent accidental overdosing of intravenous medications. This dataset was implemented in 100 syringe pumps with the ability to log programming errors, alerts, reprogramming events and overrides ('smart pumps'). In this retrospective pilot study, all pump-related transaction data were obtained from the pump logs, by downloading the data from the pumps, covering 20 months of use between 1 April 2008 and 30 November 2009. Patient data were gathered from the electronic patient charts. The study was performed in a cardiothoracic ICU of the Charité University Hospital, Berlin, Germany. A total of 7884 patient treatment days and 133,601 infusion starts were evaluated. The drug library with the features of the dose rate was used in 92.8% of the syringe pump starts, in 1.5% of the starts a manual dosing mode without the use of the drug library was used and in 5.7% of the starts the mode 'mL/h', without any calculation features, was used. The most frequently used drugs were vasoactive drugs, followed by sedation medication. The user was alerted for a potentially harmful overdosing in 717 cases and in 66 cases the pumps were reprogrammed after the alert. During the early morning hours a higher rate of alarms was generated by the pumps, compared with the rest of the day. Syringe pumps with

  7. Champagne Heat Pump

    Science.gov (United States)

    Jones, Jack A.

    2004-01-01

    The term champagne heat pump denotes a developmental heat pump that exploits a cycle of absorption and desorption of carbon dioxide in an alcohol or other organic liquid. Whereas most heat pumps in common use in the United States are energized by mechanical compression, the champagne heat pump is energized by heating. The concept of heat pumps based on other absorption cycles energized by heat has been understood for years, but some of these heat pumps are outlawed in many areas because of the potential hazards posed by leakage of working fluids. For example, in the case of the water/ammonia cycle, there are potential hazards of toxicity and flammability. The organic-liquid/carbon dioxide absorption/desorption cycle of the champagne heat pump is similar to the water/ammonia cycle, but carbon dioxide is nontoxic and environmentally benign, and one can choose an alcohol or other organic liquid that is also relatively nontoxic and environmentally benign. Two candidate nonalcohol organic liquids are isobutyl acetate and amyl acetate. Although alcohols and many other organic liquids are flammable, they present little or no flammability hazard in the champagne heat pump because only the nonflammable carbon dioxide component of the refrigerant mixture is circulated to the evaporator and condenser heat exchangers, which are the only components of the heat pump in direct contact with air in habitable spaces.

  8. A Determination Method of Optimal Customization Degree of Logistics Service Supply Chain with Mass Customization Service

    Directory of Open Access Journals (Sweden)

    Weihua Liu

    2014-01-01

    Full Text Available Customization degree is a very important field of mass customization. Its improvement could enhance customer satisfaction and further increase customer demand while correspondingly it will increase service price and decrease customer satisfaction and demand. Therefore this paper discusses how to deal with such issues in logistics service supply chain (LSSC with a logistics service integrator (LSI and a customer. With the establishment of customer demand function for logistics services and profit functions of the LSI and the customer, three different decision modes are proposed (i.e., customization degree dominated by LSI, customization degree dominated by customer, and customization degree decided by concentrated supply chain; many interesting findings are achieved. Firstly, to achieve customization cooperation between LSI and customer, measures should be taken to make the unit increase cost of the customized logistics services lower than a certain value. Secondly, there are differences between the optimal customization degree dominated by LSI and that dominated by customer. And in both cases, the dominator could realize more profit than the follower. Thirdly, with the profit secondary distribution strategy, the modified decentralized decision mode could accomplish the maximum profit achieved in centralized decision mode and meanwhile get the optimal customization degree.

  9. Pump Early, Pump Often: A Continuous Quality Improvement Project.

    Science.gov (United States)

    Spatz, Diane L; Froh, Elizabeth B; Schwarz, Jessica; Houng, Kathy; Brewster, Isabel; Myers, Carey; Prince, Judy; Olkkola, Michelle

    2015-01-01

    Research demonstrates that although many mothers initiate pumping for their critically ill children, few women are successful at maintaining milk supply throughout their infants' entire hospital stay. At the Garbose Family Special Delivery Unit (SDU) at the Children's Hospital of Philadelphia, we care for mothers who have critically ill infants born with complex cardiac and congenital anomalies. Human milk is viewed as a medical intervention at our institution. Therefore, nurses on the SDU wanted to ensure best practice in terms of pumping initiation. This article describes a continuous quality improvement project that ensured mothers pumped early and often. Childbirth educators can play a key role in preparing mothers who are anticipating an infant who will require hospitalization immediately post-birth.

  10. Environmental and energy efficiency evaluation of residential gas and heat pump heating

    International Nuclear Information System (INIS)

    Ganji, A.R.

    1993-01-01

    Energy efficiency and source air pollutant emission factors of gas heaters, gas engine heat pumps, and electric heat pumps for domestic heating have been evaluated and compared. The analysis shows that with the present state of technology, gas engine heat pumps have the highest energy efficiency followed by electric heat pumps and then gas heaters. Electric heat pumps produce more than twice as much NO x , and comparable CO 2 and CO per unit of useful heating energy compared to natural gas heaters. CO production per unit of useful heating energy from gas engine heat pumps without any emission control is substantially higher than electric heat pumps and natural gas heaters. NO x production per unit of useful heating energy from natural gas engine heat pumps (using lean burn technology) without any emission control is about the same as effective NO x production from electric heat pumps. Gas engine heat pumps produce about one-half CO 2 compared to electric heat pumps

  11. Improving Customer Satisfaction: A People CMM Perspective

    Science.gov (United States)

    2010-10-11

    Work Environment Customer Relationship Management Program 19 Improving Customer Satisfaction: A People CMM Perspective P. Buttles, S. McGraw, D...Professional in 2009 and Customer Care Manager in July 2006. He has a bachelor of arts degree from the University of Pittsburgh and a bachelor of science...conferences throughout the United States and Europe. He has as a bachelor of science degree in management . 4 Improving Customer Satisfaction: A

  12. Fabrication of micro metallic valve and pump

    Science.gov (United States)

    Yang, Ming; Kabasawa, Yasunari; Ito, Kuniyoshi

    2010-03-01

    Fabrication of micro devices by using micro metal forming was proposed by the authors. We developed a desktop servo-press machine with precise tooling system. Precise press forming processes including micro forging and micro joining has been carried out in a progressive die. In this study, micro metallic valve and pump were fabricated by using the precise press forming. The components are made of sheet metals, and assembled in to a unit in the progressive die. A micro check-valve with a diameter of 3mm and a length of 3.2mm was fabricated, and the property of flow resistance was evaluated. The results show that the check valve has high property of leakage proof. Since the valve is a unit parts with dimensions of several millimeters, it has advantage to be adapted to various pump design. Here, two kinds of micro pumps with the check-valves were fabricated. One is diaphragm pump actuated by vibration of the diaphragm, and another is tube-shaped pump actuated by resonation. The flow quantities of the pumps were evaluated and the results show that both of the pumps have high pumping performance.

  13. Drilling unit

    Energy Technology Data Exchange (ETDEWEB)

    Umanchik, N P; Demin, A V; Khrustalev, N N; Linnik, G N; Lovchev, S V; Rozin, M M; Sidorov, R V; Sokolov, S I; Tsaregradskiy, Yu P

    1981-01-01

    A drilling unit is proposed which includes a hydraulic lifter, hydraulic multiple-cylinder pump with valve distribution and sectional drilling pump with separators of the working and flushing fluid. In order to reduce metal consumption and the overall dimensions of the drilling unit, the working cavity of each cylinder of the hydraulic multiple-cylinder pump is equipped with suction and injection valves and is hydraulically connected to the working cavity by one of the sections of the drilling pump.

  14. Parametric Conversion Using Custom MOS Varactors

    Directory of Open Access Journals (Sweden)

    Iniewski Krzysztof (Kris

    2006-01-01

    Full Text Available The possible role of customized MOS varactors in amplification, mixing, and frequency control of future millimeter wave CMOS RFICs is outlined. First, the parametric conversion concept is revisited and discussed in terms of modern RF communications systems. Second, the modeling, design, and optimization of MOS varactors are reconsidered in the context of their central role in parametric circuits. Third, a balanced varactor structure is proposed for robust oscillator frequency control in the presence of large extrinsic noise expected in tightly integrated wireless communicators. Main points include the proposal of a subharmonic pumping scheme based on the MOS varactor, a nonequilibrium elastance-voltage model, optimal varactor layout suggestions, custom m-CMOS varactor design and measurement, device-level balanced varactor simulations, and parametric circuit evaluation based on measured device characteristics.

  15. Firm downsizing and satisfaction among United States and European customers

    NARCIS (Netherlands)

    Lewin, Jeffrey E.; Biemans, Wim; Ulaga, Wolfgang

    This study examines the impact that downsizing of suppliers' sales and support personnel has on business customers' satisfaction. The study investigates what influence cultural differences may have on business customers' evaluations of satisfaction with and loyalty toward downsized suppliers. Survey

  16. Darrieus wind-turbine and pump performance for low-lift irrigation pumping

    Science.gov (United States)

    Hagen, L. J.; Sharif, M.

    1981-10-01

    In the Great Plains about 15 percent of the irrigation water pumped on farms comes from surface water sources; for the United States as a whole, the figure is about 22 percent. Because of forecast fuel shortages, there is a need to develop alternative energy sources such as wind power for surface water pumping. Specific objectives of this investigation were to: design and assemble a prototype wind powered pumping system for low lift irrigation pumping; determine performance of the prototype system; design and test an irrigation system using the wind powered prototype in a design and test an farm application; and determine the size combinations of wind turbines, tailwater pits, and temporary storage reservoirs needed for successful farm application of wind powered tailwater pumping systems in western Kansas. The power source selected was a two bladed, 6 m diameter, 9 m tall Darrieus vertical axis wind turbine with 0.10 solidity and 36.1 M(2) swept area.

  17. Enhancing customer value

    International Nuclear Information System (INIS)

    Gabel, B.

    1996-01-01

    A discussion on how Westcoast Gas Services Inc., is striving to meet customer satisfaction was presented. A strategic business unit called storage, transportation and service is a customer-centered, energy service enterprise dedicated to providing value-added service. The company is placing emphasis on better coordination of sales and marketing activities, especially in areas of customer relationship management and product development. Deregulation was responsible for the changing marketplace. It resulted in increased competition, energy alliances and multi-fuel opportunities. Some of the ways Westcoast Gas Service plans to survive and prosper in this new world of competition were outlined. Among the ideas mentioned were consumer orientation, superior information about consumers and competitors, quick adaptation to changing market conditions, anticipation of consumer needs, and appropriate product development

  18. Multi-Objective Optimization of Start-up Strategy for Pumped Storage Units

    Directory of Open Access Journals (Sweden)

    Jinjiao Hou

    2018-05-01

    Full Text Available This paper proposes a multi-objective optimization method for the start-up strategy of pumped storage units (PSU for the first time. In the multi-objective optimization method, the speed rise time and the overshoot during the process of the start-up are taken as the objectives. A precise simulation platform is built for simulating the transient process of start-up, and for calculating the objectives based on the process. The Multi-objective Particle Swarm Optimization algorithm (MOPSO is adopted to optimize the widely applied start-up strategies based on one-stage direct guide vane control (DGVC, and two-stage DGVC. Based on the Pareto Front obtained, a multi-objective decision-making method based on the relative objective proximity is used to sort the solutions in the Pareto Front. Start-up strategy optimization for a PSU of a pumped storage power station in Jiangxi Province in China is conducted in experiments. The results show that: (1 compared with the single objective optimization, the proposed multi-objective optimization of start-up strategy not only greatly shortens the speed rise time and the speed overshoot, but also makes the speed curve quickly stabilize; (2 multi-objective optimization of strategy based on two-stage DGVC achieves better solution for a quick and smooth start-up of PSU than that of the strategy based on one-stage DGVC.

  19. Double-effect absorption heat pump, phase 3

    Science.gov (United States)

    Cook, F. B.; Cremean, S. P.; Jatana, S. C.; Johnson, R. A.; Malcosky, N. D.

    1987-06-01

    The RD&D program has resulted in design, development and testing of a packaged prototype double-effect generator cycle absorption gas heat pump for the residential and small commercial markets. The 3RT heat pump prototype has demonstrated a COPc of 0.82 and a COPh of 1.65 at ARI rating conditions. The heat pump prototype includes a solid state control system with built-in diagnostics. The absorbent/refrigerant solution thermophysical properties were completely characterized. Commercially available materials of construction were identified for all heat pump components. A corrosion inhibitor was identified and tested in both static and dynamic environments. The safety of the heat pump was analyzed by using two analytical approaches. Pioneer Engineering estimated the factory standard cost to produce the 3RT heat pump at $1,700 at a quantity of 50,000 units/year. One United States patent was allowed covering the heat pump technology, and two divisional applications and three Continuation-in-Park Applications were filed with the U.S.P.T.O. Corresponding patent coverage was applied for in Canada, the EEC, Australia, and Japan. Testing of the prototype heat pump is continuing, as are life tests of multiple pump concepts amd long-term dynamic corrosion tests. Continued development and commercialization of gas absorption heat pumps based on the technology are recommended.

  20. Solar-thermal jet pumping for irrigation

    Science.gov (United States)

    Clements, L. D.; Dellenback, P. A.; Bell, C. A.

    1980-01-01

    This paper describes a novel concept in solar powered irrigation pumping, gives measured performance data for the pump unit, and projected system performance. The solar-thermal jet pumping concept is centered around a conventional jet eductor pump which is commercially available at low cost. The jet eductor pump is powered by moderate temperature, moderate pressure Refrigerant-113 vapor supplied by a concentrating solar collector field. The R-113 vapor is direct condensed by the produced water and the two fluids are separated at the surface. The water goes on to use and the R-113 is repressurized and returned to the solar field. The key issue in the solar-thermal jet eductor concept is the efficiency of pump operation. Performance data from a small scale experimental unit which utilizes an electrically heated boiler in place of the solar field is presented. The solar-thermal jet eductor concept is compared with other solar irrigation concepts and optimal application situations are identified. Though having lower efficiencies than existing Rankine cycle solar-thermal irrigation systems, the mechanical and operational simplicity of this concept make it competitive with other solar powered irrigation schemes.

  1. 76 FR 9231 - New Customs Declarations Label Requirements

    Science.gov (United States)

    2011-02-17

    ... POSTAL SERVICE 39 CFR Part 111 New Customs Declarations Label Requirements AGENCY: Postal Service... goods that enter the Customs Territory of the United States (CTUS), from outside the CTUS, to bear a customs declaration label. Additionally, the Postal Service updates the standards for items weighing 16...

  2. 27 CFR 478.117 - Function outside a customs territory.

    Science.gov (United States)

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 3 2010-04-01 2010-04-01 false Function outside a customs... Importation § 478.117 Function outside a customs territory. In the insular possessions of the United States outside customs territory, the functions performed by U.S. Customs officers under this subpart within a...

  3. Opportunities and barriers to pumped-hydro energy storage in the United States

    International Nuclear Information System (INIS)

    Yang, Chi-Jen; Jackson, Robert B.

    2011-01-01

    As concerns about global warming grow, societies are increasingly turning to the use of intermittent renewable energy resources, where energy storage becomes more and more important. Pumped-hydro energy storage (PHES) is the most established technology for utility-scale electricity storage. Although PHES has continued to be deployed globally, its development in the United States has largely been dormant since the 1990s. In recent years, however, there has been a revival of commercial interests in developing PHES facilities. In this paper we examine the historical development of PHES facilities in the United States, analyze case studies on the controversies of disputed projects, examine the challenges to and conflicting views of future development in the United States, and discuss new development activities and approaches. The main limiting factors for PHES appear to be environmental concerns and financial uncertainties rather than the availability of technically feasible sites. PHES developers are proposing innovative ways of addressing the environmental impacts, including the potential use of waste water in PHES applications. In some cases, a properly designed PHES system can even be used to improve water quality through aeration and other processes. Such new opportunities and the increasing need for greater energy storage may lead policymakers to reassess the potential of PHES in the United States, particularly for coupling with intermittent renewable energy sources such as wind and solar power. (author)

  4. 32 CFR 700.860 - Customs and immigration inspections.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 5 2010-07-01 2010-07-01 false Customs and immigration inspections. 700.860... Commanding Officer Commanding Officers Afloat § 700.860 Customs and immigration inspections. (a) The... a customs officer or immigration officer of the United States to make on board the ship or aircraft...

  5. Specificities of reactor coolant pumps units with lead and lead-bismuth coolant

    International Nuclear Information System (INIS)

    Beznosov, A.V.; Anotonenkov, M.A.; Bokov, P.A.; Baranova, V.S.; Kustov, M.S.

    2009-01-01

    The analysis results of impact of lead and lead-bismuth coolants specific properties on the coolants flow features in flow channels of the main and auxiliary circulating pumps are presented. Impossibility of cavitation initiation in flow channels of vane pumps pumping lead and lead-bismuth coolants was demonstrated. The experimental research results of discontinuity of heavy liquid metal coolant column were presented and conditions of gas cavitation initiation in coolant flow were discussed. Invalidity of traditional calculation methods of water and sodium coolants circulation pumps calculations for lead and lead-bismuth coolants circulation pumps was substantiated [ru

  6. Fluidic pumps

    International Nuclear Information System (INIS)

    Priestman, G.H.

    1990-01-01

    A fluidic pump has primary and secondary vessels connected by a pipe, a displacement vessel having liquid to be delivered through a pipe via a rectifier provided with a feed tank. A drive unit delivers pressure fluid to a line to raise liquid and compress trapped gas or liquid in the space, including the pipe between the liquids in the two vessels and thus drive liquid out of the displacement vessel. The driving gas is therefore separated by the barrier liquid and the trapped gas or liquid from the liquid to be pumped which liquid could be e.g. radioactive. (author)

  7. Assured clean power enhances customer service

    International Nuclear Information System (INIS)

    Angell, D.; Venosdel, K.; Padaca, V.

    1998-01-01

    Steps taken by Idaho Power Co. (IPCO) in Boise, Idaho, to increase efficiency and reduce costs by installing more distribution automation capabilities were outlined. The utility monitors the quality and reliability of power supplied to hi-tech industrial customers through state-of-the-art, client-server software linked to digital meters. The digital metering was integrated into the company's existing supervisory control and data acquisition (SCADA) and energy management systems (EMS). IPCO's territory covers about 51,800 sq km throughout southern Idaho, eastern Oregon and northern Nevada and consists of 79 towns and a dispersed population of 700,000. Many of the customers are farmers. Seventeen hydro and three coal-fired plants supply the diverse customer population with power through 234 substations. Box and mobile substations are used to reach the company's dispersed customer base. The digital power meters (3710 ACM) from Power Measurements Ltd. of Victoria, British Columbia, were installed about six years ago. They are used to analyze collected data and to prevent the utility from overloading its equipment and risking customer power outages. The data is also used to help farmers increase the efficiency of their water pumps. The meter is programmable, allowing IPCO to choose the information it wants to monitor, including harmonics-created problems in its distribution system. The new meters also eliminate the need for extra transducers to collect voltage, current, watts and VAR information. 2 figs

  8. 78 FR 73238 - Currently Approved Information Collection: Comment Request for Customer Satisfaction and Opinion...

    Science.gov (United States)

    2013-12-05

    ... Request for Customer Satisfaction and Opinion Surveys and Focus Group Interviews AGENCY: United States... Treasury, is soliciting comments on the United States Mint customer satisfaction and opinion surveys and.... Abstract: The proposed customer satisfaction and opinion surveys will allow the United States Mint to...

  9. Recent start of two field measurements of new heat pumps; Zwei Feldmessungen neuer Waermepumpen gestartet

    Energy Technology Data Exchange (ETDEWEB)

    Buehring, A.; Miara, M.; Russ, C.; Bichler, C.; Becker, R. [Fraunhofer-Inst. fuer Solare Energiesysteme ISE, Freiburg (Germany)

    2006-07-01

    The contribution presents two new large-scale field measurements of heat pumps that were started in 2006. In both projects, measurements are made on a large number of heat pumps in real operation. Volume flows, temperatures, heat volumes and power consumption are measured with high temporal resolution. The data are stored and evaluated daily by Fraunhofer ISE via remote data transfer. From the measurements, characteristic values, system behaviour, quality characteristics and correlations with plant design data will be derived. In the project ''Waermepumpen-Effizienz'', 140 heat pumps of 7 producers will be tested. About half of them started operation in 2006 while the other half will be commissioned in 2008. The focus is on low capacities of 5-10 kW thermal power and with ambient air and soil as heat sources. Efficiencies will be tested in different conditions and with different system concepts, and development concepts will be derived for smaller heat pumps for low-energy buildings. These will close the current gap between available heat pumps and compact ventilation units with off-air heat pumps for passive buildings. The project is funded by the Federal Minister of Economy and TEchnology, by the seven producers and by EnBW and E.ON. The second project, ''Ersatz von Oelheizkesseln im Wohngebaeudebestand durch Waermepumpen'', comprises measurements on 100 heat pumps of leading producers in real operations. All heat pumps are suited for use in older buildings. The measuring equipment and procedure are similar to the first-mentioned project. The economic efficiency and CO2 emissions of the heat pumps are compared with those of new oil-fuelled boilers as an alternative in the modernisation of older buildings. The measurements will also show what thermal insulation is required for maximum economic efficiency of the heat pumps. The results will be made public to customers, fitters, producers, planners, universities, politicians

  10. A review of magnetic heat pump technology

    International Nuclear Information System (INIS)

    Barclay, J.A.

    1990-01-01

    The area of technology classified as heat pumps generally refers to refrigerators, heat pumps and heat engines. This review is restricted to the literature on magnetic refrigerators and magnetic heat pumps which are referred to interchangeably. Significant progress has been made on the development of engineering prototypes of cryogenic, nonregenerative magnetic refrigerators utilizing conductive heat transfer in the 0.1 K to 20 K temperature range. Advances have also been made in analysis of regenerative magnetic refrigerators and heat pumps utilizing the active magnetic regeneration (AMR) concept. Units based on AMR are being modeled, designed and/or built to operate in various temperature ranges including 1.8-4.5 K, 4-15 K, 15-85 K, and 270-320 K. The near room temperature units have been scaled to 50 kW as both refrigerators and heat pumps. The progress of magnetic refrigeration over the last three years is summarized and discussed

  11. D0 HVAC System Heat Pump Controller Programming, Networking, and Operating Information

    International Nuclear Information System (INIS)

    Anderson, B.

    1999-01-01

    The purpose of this engineering note is to provide the necessary information to setup, program, and network the Electronic Systems USA Heat Pump Controller with the LON network card and Intellution Fix32 to operate properly within the HVAC system at D-Zero. The heat pump controllers are used for local temperature control of the office environments on the fifth and six floors of D-Zero. Heat pump units 1-6 are located in the ceiling of the sixth floor. Heat pump units 7-12 are found in the fifth floor ceiling. Heat pump unit 13 is in the Southeast corner of the fifth floor. Prior to installation the heat pump controller must be properly prepared to operate correctly in the HVAC system. Each heat pump unit must contain firmware (software) version 1.31 to operate properly on the network. Controllers with version 1.30 will not be able to communicate over the LON network. The manufacturer can only update the firmware version. Before installation a series of heat pump setpoints must be manually set using the Intelligent Stat. Connect the Intelligent Stat via the serial cable or wired connection.

  12. Anteseden Customer Loyalty Pada Low Cost Carrier Airline

    OpenAIRE

    Harlan, Marcella

    2015-01-01

    The background of this research was Customer loyalty as a competitive advantage in service industry.The design of this research applies a survey toward unit of analysis on Low Cost Carrier Airline to interview the passanger for testing hypothesis. Meanwhile the required data consist of five variables; Recovery Satisfaction, Corporate Social Responsibility, Customer Trust, Customer Loyalty. The aggregate numbers of customer being respondent of the study are 200. Data analysis us...

  13. Assessing the performance and benefits of customer distributed generation developers under uncertainties

    International Nuclear Information System (INIS)

    Zangiabadi, Mansoureh; Feuillet, Rene; Lesani, Hamid; Hadj-Said, Nouredine; Kvaloy, Jan T.

    2011-01-01

    In this paper, the performance of customer-owned distributed generation (DG) units is quantified from different perspectives through an uncertainty study. A Monte Carlo-based method is applied to assess the stochastic operation of the customer-owned DG units in the power distribution system. Several cases are studied to analyze the impact on system performance of using such generators, with the emphasis on benefits. The results of the studied cases show that proper operation of customer-owned DG units placed close to significant consumption centers offers several benefits which lead to significant energy savings and improvement in the performance indices while maintaining the cost-effectiveness. Furthermore, based on the energy demand, different electricity price scenarios considering a cost sensitivity analysis are performed to indicate how the variations in electricity price influence each scenario's feasibility. It is concluded that implementation of a proper energy purchase policy, and allocating the benefits of DG units to the owners, improves the economic performance of their investments and encourages customer DG developers to connect DG to the distribution network. -- Research highlights: → Focusing on the main drives for customers and utilities to adopt DG solutions. → Assessing the stochastic operation of the customer-owned DG units in the power distribution system using Monte Carlo method. → Studying the technical and economic impacts of customer-owned DG units in a distribution system. → Implementing the proper power purchase policy by the utility to encourage DG owners to operate at peak load periods. → Performing different electricity price scenarios to indicate the ability of customer-owned DG units to reduce the volatility in prices.

  14. Intermittency and Inflexibility Blister Pump Impress Factors

    OpenAIRE

    Mlakar, Boštjan; Zupančič, Cvetko

    2011-01-01

    Divisional centralized heating and cooling system, cogeneratton system of heat and power and power-gas cogeneration system. In order to further fully and reasonably use the heat in doubleeffect absorption units, double-stage bubble pump must be involved in the adoption o u pump replacing the traditional mechanical solution pump. It was designed a secon generator based on a solar pump-free lithium bromide absorption chiller system. The expenmen adopts the lunate thermosiphon elevation tube, ef...

  15. Final Technical Report for EE0006091: H2Pump Hydrogen Recycling System Demonstration

    Energy Technology Data Exchange (ETDEWEB)

    Staudt, Rhonda [H2Pump LLC, Latham, NY (United States)

    2017-02-21

    The objective of this project is to demonstrate the product readiness and to quantify the benefits and customer value proposition of H2Pump’s Hydrogen Recycling System (HRS-100™) by installing and analyzing the operation of multiple prototype 100-kg per day systems in real world customer locations. The data gathered will be used to measure reliability, demonstrate the value proposition to customers, and validate our business model. H2Pump will install, track and report multiple field demonstration systems in industrial heat treating and semi-conductor applications. The customer demonstrations will be used to develop case studies and showcase the benefits of the technology to drive market adoption.

  16. Method of starting internal pumps of a nuclear reactor

    International Nuclear Information System (INIS)

    Kumagami, Shoji.

    1985-01-01

    Purpose: To reduce the noise effects by decreasing the invading current into the main line upon starting an internal pump type nuclear reactor adapted to forcively recycle the reactor water by a plurality of internal pumps. Method: A plurality of internal pumps are divided into several groups and, upon starting pumps belonging to the individual unit group, the starting instances for the respective pumps are deviated to reduce the surges applied to the main line and suppress the invading current lower to reduce the earth noises. As a result, effects caused to other devices or equipments can be moderated to improve the reliability. Furthermore, by actuating the respective pumps on every group units in a starting pattern along the orthogonal line, flow rate distribution in the reactor can be balanced. Then, the instability region during low rotation of pumps, that is, instability of the flow rate near the resonance frequency can be decreased. (Kawakami, Y.)

  17. Variations in battery life of a heart-lung machine using different pump speeds, pressure loads, boot material, centrifugal pump head, multiple pump usage, and battery age.

    LENUS (Irish Health Repository)

    Marshall, Cornelius

    2012-02-03

    Electrical failure during cardiopulmonary bypass (CPB) has previously been reported to occur in 1 of every 1500 cases. Most heart-lung machine pump consoles are equipped with built-in battery back-up units. Battery run times of these devices are variable and have not been reported. Different conditions of use can extend battery life in the event of electrical failure. This study was designed to examine the run time of a fully charged battery under various conditions of pump speed, pressure loads, pump boot material, multiple pump usage, and battery life. Battery life using a centrifugal pump also was examined. The results of this study show that battery life is affected by pump speed, circuit pressure, boot stiffness, and the number of pumps in service. Centrifugal pumps also show a reduced drain on battery when compared with roller pumps. These elements affect the longevity and performance of the battery. This information could be of value to the individual during power failure as these are variables that can affect the battery life during such a challenging scenario.

  18. Experimental Research and Control Strategy of Pumped Storage Units Dispatching in the Taiwan Power System Considering Transmission Line Limits

    Directory of Open Access Journals (Sweden)

    Ming-Tse Kuo

    2013-07-01

    Full Text Available Taiwan’s power system is isolated and not supported by other interconnected systems. Consequently, the system frequency immediately reflects changes in the system loads. Pumped storage units are crucial for controlling power frequency. These units provide main or auxiliary capacities, reducing the allocation of frequency-regulating reserve (FRR and further reducing generation costs in system operations. Taiwan’s Longmen Nuclear Power Plant is set to be converted for commercial operations, which will significantly alter the spinning reserves in the power system. Thus, this study proposes a safe and economic pumped storage unit dispatch strategy. This strategy is used to determine the optimal FRR capacity and 1-min recovery frequency in a generator failure occurrence at the Longmen Power Plant. In addition, this study considered transmission capacity constraints and conducted power flow analysis of the power systems in Northern, Central, and Southern Taiwan. The results indicated that, in the event of a failure at Longmen Power Plant, the proposed strategy can not only recover the system frequency to an acceptable range to prevent underfrequency load-shedding, but can also mitigate transmission line overloading.

  19. Variables contributing to an excellent customer service management profile within the regulated electric utility industry: A comparison of self-concept with customer satisfaction for customer service management

    Energy Technology Data Exchange (ETDEWEB)

    Johnson, L.E.

    1991-01-01

    This research sought to address the relationship between self-concept and customer satisfaction: can customer satisfaction with a major electric utility be explained in terms of the self-reported, self-concept of the utility's managers The population to which the results of this study were generalized consisted of customer service managers in public electric utilities across the United States. In order to represent this population, a sample was selected consisting of customer service managers at a midwestern electric utility based in a large metropolitan area. Participants in this study were managers of four direct customer contact service organizations within six geographic division organizations. The methodology included comparisons of these four customer contact service organizations on twelve independent, self-concept variables and six customer satisfaction dependent variables using Analysis of Variance (ANOVA), Scheffe' tests, Chi-Square, and Stepwise multiple regression. The groups were found not to be significantly different and knowledge of the self-concept scores for managers will not increase the ability to predict customer satisfaction over no knowledge of self-concept scores.

  20. Pumped Storage and Potential Hydropower from Conduits

    Energy Technology Data Exchange (ETDEWEB)

    none,

    2015-02-25

    Th is Congressional Report, Pumped Storage Hydropower and Potential Hydropower from Conduits, addresses the technical flexibility that existing pumped storage facilities can provide to support intermittent renewable energy generation. This study considered potential upgrades or retrofit of these facilities, the technical potential of existing and new pumped storage facilities to provide grid reliability benefits, and the range of conduit hydropower opportunities available in the United States.

  1. Hydraulic design and optimization of a modular pump-turbine runner

    International Nuclear Information System (INIS)

    Schleicher, W.C.; Oztekin, A.

    2015-01-01

    Highlights: • A modular pumped-storage scheme using elevated water storage towers is investigated. • The pumped-storage scheme also aides in the wastewater treatment process. • A preliminary hydraulic pump-turbine runner design is created based on existing literature. • The preliminary design is optimized using a response surface optimization methodology. • The performance and flow fields between preliminary and optimized designs are compared. - Abstract: A novel modular pumped-storage scheme is investigated that uses elevated water storage towers and cement pools as the upper and lower reservoirs. The scheme serves a second purpose as part of the wastewater treatment process, providing multiple benefits besides energy storage. A small pumped-storage scheme has been shown to be a competitive energy storage solution for micro renewable energy grids; however, pumped-storage schemes have not been implemented on scales smaller than megawatts. Off-the-shelf runner designs are not available for modular pumped-storage schemes, so a custom runner design is sought. A preliminary hydraulic design for a pump-turbine runner is examined and optimized for increased pumping hydraulic efficiency using a response surface optimization methodology. The hydraulic pumping efficiency was found to have improved by 1.06% at the best efficiency point, while turbine hydraulic efficiency decreased by 0.70% at the turbine best efficiency point. The round-trip efficiency for the system was estimated to be about 78%, which is comparable to larger pumped-storage schemes currently in operation

  2. Improvement of seawater booster pump outlet check valve

    International Nuclear Information System (INIS)

    Li Xuning; Du Yansong; Huang Huimin

    2010-01-01

    Conventional island seawater booster pump set of QNPC 310 MWe unit are very important in the whole circulating cooling system, and the integrate function of seawater booster pump outlet check valve is the foundation of steady operation of the seawater booster pump set. The article mainly introduce that through the analyses to the reason to the problem that the seawater booster pump outlet check valve of QNPC 310 MWe unit appeared in past years by our team, and considering the influence of operation condition and circumstance, the team improve the seawater booster pump outlet check valve from swing check valve to shuttle check valve which operate more appropriately in the system. By the test of continuous practice, we make further modification to the inner structure of shuttle check valve contrapuntally, and therefore we solve the problem in seawater booster pump outlet check valve fundamentally which has troubled the security of system operation in past years, so we realize the aim of technical improvement and ensure that the system operate in safety and stability. (authors)

  3. Computer-Based Monitoring and Remote Controlling for Oil Well Pumps Using Scada

    Directory of Open Access Journals (Sweden)

    Rudi Tjiptadi

    2011-12-01

    Full Text Available The research aims to change manually the monitoring and controlling of oil well pumps into a computer-based system using SCADA (Supervisory and Data Acquisition system. To design the protection system which consists of controller unit and display system, RTU (Remote Terminal Unit and MTU (Master Terminal Unit are used. The research results in a controller unit which is able to communicate to personal computer using RS-232 C and an alarm system to protect oil pump motors by detecting sensors installed at the pumps

  4. Pengaruh Customer Service Quality, Customer Perceived Value, Customer Satisfaction, Customer Trust Dan Switching Barriers Terhadap Customer Retention.

    OpenAIRE

    Hardjanti, Adiati; Amalia, Dinna

    2014-01-01

    Penelitian ini bertujuan untuk mengetahui pengaruh customer service quality, customer perceived value, customer satisfaction, customer trust dan switching barriers terhadap customer retention. Rancangan penelitian yang digunakan dalam penelitian ini adalah pengujian hipotesis (testing hypotesis). Pengambilan sampel dalam penelitian ini menggunakan teknik purposive sampling dan keseluruhan hipotesis diuji dengan metode structural equation modeling yang menggunakan Amos 7.0. Data dalam peneliti...

  5. The Role of Multichannel Marketing in Customer Retention and Loyalty: Study in Emerald Bank Customer in Indonesia

    Directory of Open Access Journals (Sweden)

    Ambarwati Ambarwati

    2015-09-01

    Full Text Available Attention on the relationship between customer retention, customer loyalty, and customer satisfaction that serves as "seed" of customer loyalty highlight the important factors for multichannel management. With the growing trends of people in investing their money in bank for securities need to be responded by the marketing department to create better marketing strategies. The purpose of this study is to examine and explain the effect of a multichannel bank on emerald customers retention   in one of the largest SOE bank in Indonesia, in the city of Surabaya, BNI (Bank Negara Indonesia toward customer  satisfaction, loyalty and customer  retention. This study develops the theory  of  mix marketing by using multichannel  as one of the elements that can increase customer retention   using satisfaction mediation and customer loyalty. Mechanical determination of sample units in this study is a  purposive sampling, of 89 respondents. Generalized Structured Component Analysis (GSCA was applied to test the hypotheses. The results of this study indicate that direct multichannel not  significantly effect the customer retention. Customer satisfaction can not be a perfect mediation  and the customer loyalty can be a perfect mediation in the relationship between multichannel and customer retention. This study contributes to the banking industry in applying the concept of the mix marketing.

  6. Primary heat transport pump mechanical seal replacement strategy for Pickering B

    International Nuclear Information System (INIS)

    Chacinsi, V.

    1995-01-01

    Pickering Nuclear Generating Station is a CANDU PHWR eight unit station located on Lake Ontario. The station is divided into Pickering A (Units 1 to 4) and Pickering B (Units 5 to 8). Pickering B is the focus of this paper. Each unit is rated at 540 MWe. The Primary Heat Transport (PHT) system, which is used to cool the fuel, is divided into four quadrants. Each quadrant has four vertical Byron Jackson PHT main circulation pumps. Three pumps in each quadrant are required for normal operation, leaving one pump in each quadrant as a spare. Each Pickering PHT pump has a Byron Jackson Type SU two stage mechanical seal. The typical pressure breakdown across the seal is 8.7-4.5-1.0 MPa. Certain features of seal operation and the PHT system which influence seal replacement are discussed below. (author)

  7. Evaluation of advanced turbomachinery for underground pumped hydroelectric storage. Part 3. Multistage unregulated pump/turbines for operating heads of 1000 to 1500 m

    Energy Technology Data Exchange (ETDEWEB)

    Frigo, A.A.; Pistner, C.

    1980-08-01

    This is the final report in a series of three on studies of advanced hydraulic turbomachinery for underground pumped hydroelectric storage. All three reports address Francis-type, reversible pump/turbines. The first report covered single-stage regulated units; the second report covered two-stage regulated units; the present report covers multistage unregulated units. Multistage unregulated pump/turbines offer an economically attractive option for heads of 1000 to 1500 m. The feasibility of developing such machines for capacities up to 500 MW and operating heads up to 1500 m has been evaluated. Preliminary designs have been generated for six multistage pump/turbines. The designs are for nominal capacities of 350 and 500 MW and for operating heads of 1000, 1250, and 1500 m. Mechanical, hydraulic, and economic analyses indicate that these machines will behave according to the criteria used to design them and that they can be built at a reasonable cost with no unsolvable problems. Efficiencies of 85.8% and 88.5% in the generating and pumping modes, respectively, can be expected for the 500-MW, 1500-m unit. Performances of the other five machines are at least comparable, and usually better. Over a 1000 to 1500-m head range, specific $/kW costs of the pump/turbines in mid-1978 US dollars vary from 19.0 to 23.1 for the 500-MW machines, and from 21.0 to 24.1 for the 350-MW machines.

  8. Hydrostatic radial bearing of centrifugal pump

    International Nuclear Information System (INIS)

    Skalicky, A.

    1976-01-01

    A hydrostatic radial pump is described characterized by the fact that part of the medium off-taken from delivery is used as a lubricating medium. Two additional bodies are placed alongside a hydrostatic bearing with coils in between them and the pump shaft; the coils have an opposite pitch. The feed channel for the hydrostatic bearing pocket is linked to delivery. The coil outlets are connected to the pump suction unit. Two rotating coils placed alongside the hydrostatic bearing will considerably simplify the communication channel design and reduce the dependence on the pump shaft deflections. The addition of another rotating coil in the close vicinity of the pump shaft or directly on the shaft further increases the efficiency. The bearing can be used in designing vertical circulating pumps for the cooling circuits of nuclear reactors. (J.B.)

  9. Single-phase sodium pump model for LMFBR thermal-hydraulic analysis

    International Nuclear Information System (INIS)

    Madni, I.K.; Cazzoli, E.G.; Agrawal, A.K.

    1979-01-01

    A single-phase, homologous pump model has been developed for simulation of safety-related transients in LMFBR systems. Pump characteristics are modeled by homologous head and torque relations encompassing all regimes of operation. These relations were derived from independent model test results with a centrifugal pump of specific speed equal to 35 (SI units) or 1800 (gpm units), and are used to analyze the steady-state and transient behavior of sodium pumps in a number of LMFBR plants. Characteristic coefficients for the polynomials in all operational regimes are provided in a tabular form. The speed and flow dependence of head is included through solutions of the impeller and coolant dynamic equations. Results show the model to yield excellent agreement with experimental data in sodium for the FFTF prototype pump, and with vendor calculations for the CRBR pump. A sample pipe rupture calculation is also performed to demonstrate the necessity for modeling the complete pump characteristics

  10. Malone-brayton cycle engine/heat pump

    Science.gov (United States)

    Gilmour, Thomas A.

    1994-07-01

    A machine, such as a heat pump, and having an all liquid heat exchange fluid, operates over a more nearly ideal thermodynamic cycle by adjustment of the proportionality of the volumetric capacities of a compressor and an expander to approximate the proportionality of the densities of the liquid heat exchange fluid at the chosen working pressures. Preferred forms of a unit including both the compressor and the expander on a common shaft employs difference in axial lengths of rotary pumps of the gear or vane type to achieve the adjustment of volumetric capacity. Adjustment of the heat pump system for differing heat sink conditions preferably employs variable compression ratio pumps.

  11. 19 CFR 151.70 - Method of sampling by Customs.

    Science.gov (United States)

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Method of sampling by Customs. 151.70 Section 151... THE TREASURY (CONTINUED) EXAMINATION, SAMPLING, AND TESTING OF MERCHANDISE Wool and Hair § 151.70 Method of sampling by Customs. A general sample shall be taken from each sampling unit, unless it is not...

  12. Are loyal customers profitable? : customer satisfaction, customer loyalty and customer profitability at the individual level

    OpenAIRE

    Helgesen, Øyvind

    2000-01-01

    Customer satisfaction is supposed to be positively related to profitability. This conception may be called “the paradigm of customer satisfaction”. Nevertheless, only a few studies have examined this fundamental relationship. Thus, evidence for this “much talked about relationship” is questioned. In this working paper the focus is on the individual customer with respect to the relationships between customer satisfaction, customer loyalty and customer profitability at the customer level. The f...

  13. TRADING-OFF CONSTRAINTS IN THE PUMP SCHEDULING OPTIMIZATION OF WATER DISTRIBUTION NETWORKS

    Directory of Open Access Journals (Sweden)

    Gencer Genço\\u011Flu

    2016-01-01

    Full Text Available Pumps are one of the essential components of water supply systems. Depending of the topography, a water supply system may completely rely on pumping. They may consume non-negligible amount of water authorities' budgets during operation. Besides their energy costs, maintaining the healthiness of pumping systems is another concern for authorities. This study represents a multi-objective optimization method for pump scheduling problem. The optimization objective contains hydraulic and operational constraints. Switching of pumps and usage of electricity tariff are assumed to be key factors for operational reliability and energy consumption and costs of pumping systems. The local optimals for systems operational reliability, energy consumptions and energy costs are investigated resulting from trading-off pump switch and electricity tariff constraints within given set of boundary conditions. In the study, a custom made program is employed that combines genetic algorithm based optimization module with hydraulic network simulation software -EPANET. Developed method is applied on the case study network; N8-3 pressure zone of the Northern Supply of Ankara (Turkey Water Distribution Network. This work offers an efficient method for water authorities aiming to optimize pumping schedules considering expenditures and operational reliability mutually.

  14. Social Customs and Trade Union Membership

    DEFF Research Database (Denmark)

    Ibsen, Christian Lyhne; Toubøl, Jonas; Jensen, Daniel Sparwath

    2017-01-01

    In this article, we investigate the effect of social customs on one of the most important instances of collective action, namely, workers uniting in trade unions. Although many studies have used social custom theory to explain unionization, existing studies have not adequately analysed social...... customs at the workplace. Using workplace union density as a proxy for social custom, this analysis improves existing studies in a number of ways. First, multi-level analyses of a large panel data set from Denmark reveal that there is a significant positive effect of workplace union density...... in unionization are required to create self-sustaining social customs for union membership. Thirdly, we test the acceleration using segmented regression analysis and find a significant acceleration around 45–65 per cent workplace union density. In the conclusion, we discuss the implications of our study...

  15. Performance improvement plan in customer technical services

    International Nuclear Information System (INIS)

    Lachambre, L.

    1995-01-01

    This presentation centred around the philosophy, goals, and initiatives associated with Gaz Metropolitain's performance improvement plan. Various aspects of the plan including customer surveys, new customer service policies, the creation of small working units, the decentralization of the Montreal service department, and customer-harmonized shift schedules were explored. Implementation of new service plans and contracts, the formation of improvement groups related to human resources, human resource and productivity management, leadership training, and the use of performance indicators were also explained

  16. High-power diode laser bars as pump sources for fiber lasers and amplifiers (Invited Paper)

    Science.gov (United States)

    Bonati, G.; Hennig, P.; Wolff, D.; Voelckel, H.; Gabler, T.; Krause, U.; T'nnermann, A.; Reich, M.; Limpert, J.; Werner, E.; Liem, A.

    2005-04-01

    Fiber lasers are pumped by fibercoupled, multimode single chip devices at 915nm. That"s what everybody assumes when asked for the type of fiber laser pumps and it was like this for many years. Coming up as an amplifier for telecom applications, the amount of pump power needed was in the range of several watts. Highest pump powers for a limited market entered the ten watts range. This is a range of power that can be covered by highly reliable multimode chips, that have to survive up to 25 years, e.g. in submarine applications. With fiber lasers entering the power range and the application fields of rod and thin disc lasers, the amount of pump power needed raised into the area of several hundred watts. In this area of pump power, usually bar based pumps are used. This is due to the much higher cost pressure of the industrial customers compared to telecom customers. We expect more then 70% of all industrial systems to be pumped by diode laser bars. Predictions that bar based pumps survive for just a thousand hours in cw-operation and fractions of this if pulsed are wrong. Bar based pumps have to perform on full power for 10.000h on Micro channel heat sinks and 20.000h on passive heatsinks in industrial applications, and they do. We will show a variety of data, "real" long time tests and statistics from the JENOPTIK Laserdiode as well as data of thousands of bars in the field, showing that bar based pumps are not just well suitable for industrial applications on high power levels, but even showing benefits compared to chip based pumps. And it"s reasonable, that the same objectives of cost effectiveness, power and lifetime apply as well to thin disc, rod and slab lasers as to fiber lasers. Due to the pumping of fiber lasers, examples will be shown, how to utilize bars for high brightness fiber coupling. In this area, the automation is on its way to reduce the costs on the fibercoupling, similar to what had been done in the single chip business. All these efforts are

  17. Fixed-speed and Variable-speed Pumped Storage Dispatch Model in Power Systems with High Renewable Penetration

    Science.gov (United States)

    Yuan, Bo; Zong, Jin; Xu, Zhicheng

    2018-06-01

    According to different operating characteristics of pumped storage fixed speed unit and variable speed unit, a joint dispatching model of pumped storage unit and other types of units based on mixed integer linear optimization is constructed. The model takes into account the operating conditions, reservoir capacity, cycle type and other pumped storage unit constraints, but also consider the frequent start and stop and the stability of the operation of the unit caused by the loss. Using the Cplex solver to solve the model, the empirical example of the provincial power grid shows that the model can effectively arrange the pumping storage speed and the dispatching operation of the variable speed unit under the precondition of economic life of the unit, and give full play to the function of peak shaving and accommodating new energy. Because of its more flexible regulation characteristics of power generation and pumping conditions, the variable speed unit can better improve the operating conditions of other units in the system and promote the new energy dissipation.

  18. Fixed-speed and Variable-speed Pumped Storage Dispatch Model in Power Systems with High Renewable Penetration

    Directory of Open Access Journals (Sweden)

    Yuan Bo

    2018-01-01

    Full Text Available According to different operating characteristics of pumped storage fixed speed unit and variable speed unit, a joint dispatching model of pumped storage unit and other types of units based on mixed integer linear optimization is constructed. The model takes into account the operating conditions, reservoir capacity, cycle type and other pumped storage unit constraints, but also consider the frequent start and stop and the stability of the operation of the unit caused by the loss. Using the Cplex solver to solve the model, the empirical example of the provincial power grid shows that the model can effectively arrange the pumping storage speed and the dispatching operation of the variable speed unit under the precondition of economic life of the unit, and give full play to the function of peak shaving and accommodating new energy. Because of its more flexible regulation characteristics of power generation and pumping conditions, the variable speed unit can better improve the operating conditions of other units in the system and promote the new energy dissipation.

  19. On-line monitoring of main coolant pump seals

    International Nuclear Information System (INIS)

    Stevens, D.M.; Spencer, J.W.; Morris, D.J.; Glass, S.W.; Sommerfield, G.A.; Harrison, D.

    1984-06-01

    The Babcock and Wilcox Company has developed and implemented a Reactor Coolant Pump Monitoring and Diagnostic System (RCPM and DS). The system has been installed at Toledo Edison Company's Davis-Besse Nuclear Power Station Unit 1. The RCPM and PS continuously monitors a number of indicators of pump performance and notifies the plant operator of out-of-tolerance conditions or pump performance trending toward out-of-tolerance conditions. Pump seal parameters being monitored include pump internal pressures, temperatures, and flow rates. Rotordynamic performanvce and plant operating conditions are also measured with a variety of dynamic sensors. This paper describes the implementation of the system and the results of on-line monitoring of four RC pumps

  20. Role of Pumped Storage Hydro Resources in Electricity Markets and System Operation: Preprint

    Energy Technology Data Exchange (ETDEWEB)

    Ela, E.; Kirby, B.; Botterud, A.; Milostan, C.; Krad, I.; Koritarov, V.

    2013-05-01

    The most common form of utility- sized energy storage system is the pumped storage hydro system. Originally, these types of storage systems were economically viable simply because they displace more expensive generating units. However, over time, as those expensive units became more efficient and costs declined, pumped hydro storage units no longer have the operational edge. As a result, in the current electricity market environment, pumped storage hydro plants are struggling. To offset this phenomenon, certain market modifications should be addressed. This paper will introduce some of the challenges faced by pumped storage hydro plants in today's markets and purpose some solutions to those problems.

  1. Sodium pumping: pump problems

    International Nuclear Information System (INIS)

    Guer, M.; Guiton, P.

    Information on sodium pumps for LMFBR type reactors is presented concerning ring pump design, pool reactor pump design, secondary pumps, sodium bearings, swivel joints of the oscillating annulus, and thermal shock loads

  2. The Theory and Practice of Customer Loyalty Management and Customer Focus in the Enterprise Activity

    OpenAIRE

    Kiseleva, Elena M.; Nekrasova, Marina L.; Mayorova, Marina A.; Rudenko, Marina N.; Kankhva, Vadim S.

    2016-01-01

    Nowadays in Companies paid much attention to client relationship management. In modern conditions there is an unclear distinction between the terms “customer loyalty” and “brand loyalty”. They were developed at different times and within different concepts: the term “brand loyalty” was coined in the early 20-ies in the United States and was developed in the framework of the branding concept, and the term “customer loyalty” began to develop actively in the 80 -e years. Currently, brand loyalty...

  3. Altered erythrocyte Na-K pump in anorectic patients

    Energy Technology Data Exchange (ETDEWEB)

    Pasquali, R.; Strocchi, E.; Malini, P.; Casimirri, F.; Ambrosioni, E.; Melchionda, N.; Labo, G.

    1985-07-01

    The status of the erythrocyte sodium pump was evaluated in a group of patients suffering from anorexia nervosa and a group of healthy female control subjects. Anorectic patients showed significantly higher mean values of digoxin-binding sites/cell (ie, the number of Na-K-ATPase units) with respect to control subjects while no differences were found in the specific /sup 86/Rb uptake (which reflects the Na-K-ATPase activity) between the two groups. A significant correlation was found between relative weight and the number of Na-K-ATPase pump units (r = -0.66; P less than 0.0001). Anorectic patients showed lower serum T3 concentrations (71.3 +/- 53 ng/dL) with respect to control subjects (100.8 +/- 4.7 ng/dL; P less than 0.0005) and a significant negative correlation between T3 levels and the number of pump units (r = -0.52; P less than 0.003) was found. This study therefore shows that the erythrocyte Na-K pump may be altered in several anorectic patients. The authors suggest that this feature could be interrelated with the degree of underweight and/or malnutrition.

  4. Altered erythrocyte Na-K pump in anorectic patients

    International Nuclear Information System (INIS)

    Pasquali, R.; Strocchi, E.; Malini, P.; Casimirri, F.; Ambrosioni, E.; Melchionda, N.; Labo, G.

    1985-01-01

    The status of the erythrocyte sodium pump was evaluated in a group of patients suffering from anorexia nervosa and a group of healthy female control subjects. Anorectic patients showed significantly higher mean values of digoxin-binding sites/cell (ie, the number of Na-K-ATPase units) with respect to control subjects while no differences were found in the specific 86 Rb uptake (which reflects the Na-K-ATPase activity) between the two groups. A significant correlation was found between relative weight and the number of Na-K-ATPase pump units (r = -0.66; P less than 0.0001). Anorectic patients showed lower serum T3 concentrations (71.3 +/- 53 ng/dL) with respect to control subjects (100.8 +/- 4.7 ng/dL; P less than 0.0005) and a significant negative correlation between T3 levels and the number of pump units (r = -0.52; P less than 0.003) was found. This study therefore shows that the erythrocyte Na-K pump may be altered in several anorectic patients. The authors suggest that this feature could be interrelated with the degree of underweight and/or malnutrition

  5. Estimated Value of Service Reliability for Electric Utility Customers in the United States

    Energy Technology Data Exchange (ETDEWEB)

    Sullivan, M.J.; Mercurio, Matthew; Schellenberg, Josh

    2009-06-01

    Information on the value of reliable electricity service can be used to assess the economic efficiency of investments in generation, transmission and distribution systems, to strategically target investments to customer segments that receive the most benefit from system improvements, and to numerically quantify the risk associated with different operating, planning and investment strategies. This paper summarizes research designed to provide estimates of the value of service reliability for electricity customers in the US. These estimates were obtained by analyzing the results from 28 customer value of service reliability studies conducted by 10 major US electric utilities over the 16 year period from 1989 to 2005. Because these studies used nearly identical interruption cost estimation or willingness-to-pay/accept methods it was possible to integrate their results into a single meta-database describing the value of electric service reliability observed in all of them. Once the datasets from the various studies were combined, a two-part regression model was used to estimate customer damage functions that can be generally applied to calculate customer interruption costs per event by season, time of day, day of week, and geographical regions within the US for industrial, commercial, and residential customers. Estimated interruption costs for different types of customers and of different duration are provided. Finally, additional research and development designed to expand the usefulness of this powerful database and analysis are suggested.

  6. What we learn from surveillance testing of standby turbine driven and motor driven pumps

    International Nuclear Information System (INIS)

    Christie, B.

    1996-01-01

    This paper describes a comparison of the performance information collected by the author and the respective system engineers from five standby turbine driven pumps at four commercial nuclear electric generating units in the United States and from two standby motor driven pumps at two of these generating units. Information was collected from surveillance testing and from Non-Test actuations. Most of the performance information (97%) came from surveillance testing. open-quotes Conditional Probabilitiesclose quotes of the pumps ability to respond to a random demand were calculated for each of the seven standby pumps and compared to the historical record of the Non-Test actuations. It appears that the Conditional Probabilities are comparable to the rate of success for Non-Test actuations. The Conditional Probabilities of the standby motor driven pumps (approximately 99%) are better than the Conditional Probabilities of the standby turbine driven pumps (82%-96% range). Recommendations were made to improve the Conditional Probabilities of the standby turbine driven pumps

  7. What we learn from surveillance testing of standby turbine driven and motor driven pumps

    Energy Technology Data Exchange (ETDEWEB)

    Christie, B.

    1996-12-01

    This paper describes a comparison of the performance information collected by the author and the respective system engineers from five standby turbine driven pumps at four commercial nuclear electric generating units in the United States and from two standby motor driven pumps at two of these generating units. Information was collected from surveillance testing and from Non-Test actuations. Most of the performance information (97%) came from surveillance testing. {open_quotes}Conditional Probabilities{close_quotes} of the pumps ability to respond to a random demand were calculated for each of the seven standby pumps and compared to the historical record of the Non-Test actuations. It appears that the Conditional Probabilities are comparable to the rate of success for Non-Test actuations. The Conditional Probabilities of the standby motor driven pumps (approximately 99%) are better than the Conditional Probabilities of the standby turbine driven pumps (82%-96% range). Recommendations were made to improve the Conditional Probabilities of the standby turbine driven pumps.

  8. Customer Loyalty and Customer Relationship Management

    Science.gov (United States)

    Zhang, Pengwei; Li, Min; Jiao, Xiaojing; Zhou, Ruijin

    The contemporary company attaches great importance to marketing relationship and customer relations is the core of this relationship. Further, customer satisfaction and loyalty is the core of the customer relationship management. Sometimes, high customer satisfaction causes low profit because enterprises do not realize that strengthening the loyalty of the aimed customer is the key of customer relationship management.

  9. Advanced heat pumps and their economic aspects. The case for super heat pump

    International Nuclear Information System (INIS)

    Yabe, Akira; Akiya, Takaji

    1996-01-01

    The results of the economic evaluation of the Super Heat Pump Energy Accumulation System project in Japan are reviewed. It is reported that although the initial costs of super heat pumps are higher than those of conventional systems, the calculated operating costs of a unit thermal energy produced by a super heat pump is reduced considerably. All the various system concepts with thermal/chemical storage were evaluated economically with the exception of the high temperature thermal storage systems using salt ammonia complexes and solvation. These latter systems were not further developed as pilot plants. It is advocated to accelerate the introduction of super heat pumps by facilitating their market introduction. Actual clathrate chemical storage systems have shown that the annual costs are comparable to those of an ice storage system. Clathrate systems will find their way in the market. It is concluded that most of the super heat pump systems and clathrate storage systems will be economic in the future. A big challenge however still exists in further improving the cost effectiveness of heat storage in tanks by reducing their size dramatically (to 1/10th)

  10. Optimising the cam profile of an electronic unit pump for a heavy-duty diesel engine

    International Nuclear Information System (INIS)

    Qiu, Tao; Dai, Hefei; Lei, Yan; Cao, Chunlei; Li, Xuchu

    2015-01-01

    For a fuel system with a tangent cam or a constant-velocity cam, the peak injection pressure continues to rise as the injection duration increases, but overly high peak pressures induce mechanical loads and wear, limiting the maximum engine speed and injection quantity. To improve the performance of an EUP (Electronic Unit Pump) fuel system for heavy-duty diesel engines, this work proposes a new pump cam, namely the constant-pressure cam. It helps the EUP run at a higher speed and deliver larger fuel quantities while maintaining a constant peak injection pressure, which improves the power of the heavy-duty diesel engine. A model based on the EUP was built to determine the three constraints for optimising the constant-pressure cam: 1) the pump pressure should equal the nozzle pressure; 2) the cam speed should decrease with the increase in the injection duration; and 3) the cam acceleration gradient should be zero. An EUP system was tested with the tangent cam and the optimised cam under different conditions. The experimental results show that the EUP system with the optimised cam delivers more injection quantity and runs at higher engine speeds while maintaining the same peak pressure as the tangent cam. - Highlights: • We propose a constant-pressure cam to improve the power of heavy-duty diesel engine. • We deduce three constraints for the CP (constant-peak pressure) cam based on a model. • The EUP system with the new cam works well under higher engine speed. • The peak pressure of the constant-pressure cam fuel system maintains high

  11. Pumps and pump facilities. 2. ed.

    International Nuclear Information System (INIS)

    Bohl, W.; Bauerfeind, H.; Gutmann, G.; Leuschner, G.; Matthias, H.B.; Mengele, R.; Neumaier, R.; Vetter, G.; Wagner, W.

    1981-01-01

    This book deals with the common fundamental aspects of liquid pumps and gives an exemplary choice of the most important kinds of pumps. The scientific matter is dealt with by means of practical mathematical examples among other ways of presenting the matter. Survey of contents: Division on main operational data of pumps - pipe characteristics - pump characteristics - suction behaviour of the pumps - projecting and operation of rotary pumps - boiler feed pumps - reactor feed pumps - oscillating positive-displacement pumps - eccentric spiral pumps. (orig./GL) [de

  12. Design of a high-pressure circulating pump for viscous liquids.

    Science.gov (United States)

    Seifried, Bernhard; Temelli, Feral

    2009-07-01

    The design of a reciprocating dual action piston pump capable of circulating viscous fluids at pressures of up to 34 MPa (5000 psi) and temperatures up to 80 degrees C is described. The piston of this pump is driven by a pair of solenoids energized alternatively by a 12 V direct current power supply controlled by an electronic controller facilitating continuously adjustable flow rates. The body of this seal-less pump is constructed using off-the-shelf parts eliminating the need for custom made parts. Both the electronic controller and the pump can be assembled relatively easily. Pump performance has been evaluated at room temperature (22 degrees C) and atmospheric pressure using liquids with low and moderately high viscosities, such as ethanol and corn oil, respectively. At ambient conditions, the pump delivered continuous flow of ethanol and corn oil at a flow rate of up to 170 and 17 cm3/min, respectively. For pumping viscous fluids comparable to corn oil, an optimum reciprocation frequency was ascertained to maximize flow rate. For low viscosity liquids such as ethanol, a linear relationship between the flow rate and reciprocation frequency was determined up to the maximum reciprocation frequency of the pump. Since its fabrication, the pump has been used in our laboratory for circulating triglycerides in contact with supercritical carbon dioxide at pressures of up to 25 MPa (3600 psi) and temperatures up to 70 degrees C on a daily basis for a total of more than 1500 h of operation functioning trouble free.

  13. FILTER-NET STRUCTURE AND PUMPING ACTIVITY IN THE POLYCHAETE NEREIS-DIVERSICOLOR - EFFECTS OF TEMPERATURE AND PUMP-MODELING

    DEFF Research Database (Denmark)

    Riisgård, H.U.; Vedel, A.; Boye, H.

    1992-01-01

    on water processing were measured as clearance of suspended algal cells or measured directly. Pumping activity (undulating body movements of worms kept in glass tubes) was monitored using an infrared phototransducer technique. In the temperature interval from 5 to about 15-degrees-C there was a linear...... and a halving of the net cycle length. At low temperatures a tendency towards an extended pause between pumping periods was noticed. The N. diversicolor pump was modelled as a positive displacement leaking unit, and earlier data on back pressure characteristics were examined in light of the proposed model...

  14. Prediction of potential failures in hydraulic gear pumps

    Directory of Open Access Journals (Sweden)

    E. Lisowski

    2010-07-01

    Full Text Available Hydraulic gear pumps are used in many machines and devices. In hydraulic systems of machines gear pumps are main component ofsupply unit or perform auxiliary function. Gear pumps opposite to vane pumps are less complicated. They consists of such components as:housing, gear wheels, bearings, shaft, seal for rotation motion which are not very sensitive for damage and that is why they are using veryoften. However, gear pumps are break down from time to time. Usually damage of pump cause shutting down of machines and devices.One of the way for identifying potential failures and foreseeing their effects is a quality method. On the basis of these methods apreventing action might be undertaken before failure appear. In this paper potential failures and damages of a gear pump were presented bythe usage of matrix FMEA analysis.

  15. Summary of failed reactor coolant pump rotating assembly experience at Crystal River Unit 3

    International Nuclear Information System (INIS)

    Hayner, G.O.; Clary, M.D.

    1992-01-01

    Four reactor coolant pump (RCP) rotating assemblies (shafts) have failed or have severely cracked during operation at the Crystal River Unit 3 (CR-3) Nuclear Power Plant. The two failed shafts removed from RCP-1A have been extensively examined. All of the RCP shafts (except the D shaft) were fabricated from UNS S66286 superalloy (Alloy A-286). The D shaft was fabricated from UNS S20910 (Alloy XM-19/Nitronic 50). Torsional strain gauge analysis was performed on the RCP-1A shaft during the 1990 refueling outage. This type of analysis has not been performed previously on an operating RCP. Several results were found including: (1) the primary components of alternating torsional stress during normal RCP operation are impeller vane pass and a sub-2X torsional resonance with maximum components of ∼±0.8 ksi; (2) a typical vane pass cycle is initiated by an abrupt unloading of the shaft followed by a reload past equilibrium and a damped return to equilibrium; (3) a higher (compared to normal four pump operation) alternating torsional stress range resulted from solo operation of RCP-1A at low temperature and pressure (normal startup conditions); (4) the 2/0 combination produced the highest mean torsional stresses and the lowest alternating stresses and (5) a startup of a secured RCP with three operating pumps results in significantly higher alternating stress than a cold startup. The root cause RCP failure mechanism appears to involve RCP startup sequence at CR-3, peculiarities that necessitate this sequence and complex shaft stresses just above or under the journal bearing. The 1986 impeller bolt failure is not considered to be a root cause effect. It was also determined that fatigue cracking has always been responsible for both shaft initiation and propagation mechanisms and cracking can occur independent of shaft material

  16. 76 FR 69755 - National Customs Automation Program Test Concerning Automated Commercial Environment (ACE...

    Science.gov (United States)

    2011-11-09

    ... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection National Customs Automation... announces U.S. Customs and Border Protection's (CBP's) plan to conduct a National Customs Automation Program... conveyance transporting the cargo to the United States. This data will fulfill merchandise entry requirements...

  17. Performance of the score systems Acute Physiology and Chronic Health Evaluation II and III at an interdisciplinary intensive care unit, after customization

    Science.gov (United States)

    Markgraf, Rainer; Deutschinoff, Gerd; Pientka, Ludger; Scholten, Theo; Lorenz, Cristoph

    2001-01-01

    Background: Mortality predictions calculated using scoring scales are often not accurate in populations other than those in which the scales were developed because of differences in case-mix. The present study investigates the effect of first-level customization, using a logistic regression technique, on discrimination and calibration of the Acute Physiology and Chronic Health Evaluation (APACHE) II and III scales. Method: Probabilities of hospital death for patients were estimated by applying APACHE II and III and comparing these with observed outcomes. Using the split sample technique, a customized model to predict outcome was developed by logistic regression. The overall goodness-of-fit of the original and the customized models was assessed. Results: Of 3383 consecutive intensive care unit (ICU) admissions over 3 years, 2795 patients could be analyzed, and were split randomly into development and validation samples. The discriminative powers of APACHE II and III were unchanged by customization (areas under the receiver operating characteristic [ROC] curve 0.82 and 0.85, respectively). Hosmer-Lemeshow goodness-of-fit tests showed good calibration for APACHE II, but insufficient calibration for APACHE III. Customization improved calibration for both models, with a good fit for APACHE III as well. However, fit was different for various subgroups. Conclusions: The overall goodness-of-fit of APACHE III mortality prediction was improved significantly by customization, but uniformity of fit in different subgroups was not achieved. Therefore, application of the customized model provides no advantage, because differences in case-mix still limit comparisons of quality of care. PMID:11178223

  18. Development of a pump-turbine runner based on multiobjective optimization

    International Nuclear Information System (INIS)

    Xuhe, W; Baoshan, Z; Lei, T; Jie, Z; Shuliang, C

    2014-01-01

    As a key component of reversible pump-turbine unit, pump-turbine runner rotates at pump or turbine direction according to the demand of power grid, so higher efficiencies under both operating modes have great importance for energy saving. In the present paper, a multiobjective optimization design strategy, which includes 3D inverse design method, CFD calculations, response surface method (RSM) and multiobjective genetic algorithm (MOGA), is introduced to develop a model pump-turbine runner for middle-high head pumped storage plant. Parameters that controlling blade shape, such as blade loading and blade lean angle at high pressure side are chosen as input parameters, while runner efficiencies under both pump and turbine modes are selected as objective functions. In order to validate the availability of the optimization design system, one runner configuration from Pareto front is manufactured for experimental research. Test results show that the highest unit efficiency is 91.0% under turbine mode and 90.8% under pump mode for the designed runner, of which prototype efficiencies are 93.88% and 93.27% respectively. Viscous CFD calculations for full passage model are also conducted, which aim at finding out the hydraulic improvement from internal flow analyses

  19. The Role Of Customer Delight And Brand Trust Toward Customer Loyalty A Study At Bank Acehthat Has Been Converted Into Islamic Bank

    Directory of Open Access Journals (Sweden)

    Yusniar

    2017-07-01

    Full Text Available This research focused on PT. Bank ACEH that has been converted into Islamic bank which has an emphasis on Customer loyalty as the most expected result from a research on consumer behavior. For the company customer loyalty can be achieved through Customer Delight. There were 350 three hundred and fifty respondents as the sample of this research. The selection of bank customers was conducted in branch offices with a consideration that there are more varied banking transactions conducted in branch offices than in the sub-branch cash and unit offices. Given that the number of customers in each branch office is not similar therefore the researcher used proportioned stratified random sampling to determine the number of respondents. The factor of brand trust has a role as a partial mediating variable between Customer Delight and customer loyalty of PT. Bank Aceh

  20. Economic benefits of improved insulin stability in insulin pumps.

    Science.gov (United States)

    Weiss, Richard C; van Amerongen, Derek; Bazalo, Gary; Aagren, Mark; Bouchard, Jonathan R

    2011-05-01

    Insulin pump users discard unused medication and infusion sets according to labeling and manufacturer's instructions. The stability labeling for insulin aspart (rDNA origin] (Novolog) was increased from two days to six. The associated savings was modeled from the perspective of a hypothetical one-million member health plan and the total United States population. The discarded insulin volume and the number of infusion sets used under a two-day stability scenario versus six were modeled. A mix of insulin pumps of various reservoir capacities with a range of daily insulin dosages was used. Average daily insulin dose was 65 units ranging from 10 to 150 units. Costs of discarded insulin aspart [rDNA origin] were calculated using WAC (Average Wholesale Price minus 16.67%). The cost of pump supplies was computed for the two-day scenario assuming a complete infusion set change, including reservoirs, every two days. Under the six-day scenario complete infusion sets were discarded every six days while cannulas at the insertion site were changed midway between complete changes. AWP of least expensive supplies was used to compute their costs. For the hypothetical health plan (1,182 pump users) the annual reduction in discarded insulin volume between scenarios was 19.8 million units. The corresponding cost reduction for the plan due to drug and supply savings was $3.4 million. From the U.S. population perspective, savings of over $1 billion were estimated. Using insulin that is stable for six days in pump reservoirs can yield substantial savings to health plans and other payers, including patients.

  1. New Strategies in the New Millennium: Servant Leadership As Enhancer of Service Climate and Customer Service Performance.

    Science.gov (United States)

    Linuesa-Langreo, Jorge; Ruiz-Palomino, Pablo; Elche-Hortelano, Dioni

    2017-01-01

    In a world in which customers are increasingly looking for solutions to their own concerns on how to make a better globalized world, new organizational strategies are emerging to approach the customer in the current third millennium. Servant leadership, which involves putting employees' needs first and serving the broader society, is emerging as a new strategic mechanism to approach the customer in line with the new social values-driven Marketing 3.0 era. Yet research has ignored the role and the various mechanisms servant leadership might utilize to improve customer service performance of their service units. Spanning 185 hotels located in Spain, a sample of 247 service units -in close contact with customers- was used to investigate whether servant leadership enhances customer service performance through shaping a service climate within the service unit. Results revealed that service climate mediates the positive influence of servant leadership on customer service performance. Managers can use these findings to note the value of leading the service unit in a servant friendly direction, which is better aligned with the new aspirations of customers today.

  2. CUSTOMS POLICY, CUSTOMS BUSINESS, CUSTOMS REGULATION: TO PROBLEM OF CONCEPTION CORRELATIONS

    OpenAIRE

    A. D. Molokovich; K. N. Shabeka

    2010-01-01

    Theoretical and methodological comprehension of customs regulation place and role in provision of trade and transport activity under conditions of world integration processes is considered in the paper.The essence of such economic categories as «customs policy», «customs regulation», «customs and tariff regulation», «customs business» is ascertained with the help of justified argumentation, clear conception approaches.

  3. First domestic primary loop recircuration pump for boiling water reactor

    International Nuclear Information System (INIS)

    Fukuda, Minoru; Taka, Shusei; Kato, Hiroyuki

    1981-01-01

    Two primary loop recirculation (PLR) pumps for the second unit of the Fukushima No. 2 Nuclear Power Station of the Tokyo Electric Power Co., Inc., have been manufactured by Ebara Corporation. They are the first domestically produced pumps for commercial power plants and were manufactured under license from Byron Jackson Pump Division of Borg Warner Corporation. This article describes the special features of pump design and stress analysis, and the results of the 700 hours of factory loop tests, which are all essential for the PLR pump. (author)

  4. Vibration of safety injection pump motors

    Energy Technology Data Exchange (ETDEWEB)

    Wattrelos, D.

    1996-12-01

    This paper covers a fault encountered in the safety injection pump motors of the French 900 MWe unit nuclear power stations. This fault was not revealed either during the low pressure safety injection and containment spray system pump qualification tests under accident conditions or during the special tests on a test bench carried out to attempt to replicate the fault and to identify ways of remedying it. This constitutes a potential common mode of failure of the safety injection system and the containment spray system pumps. The vibration phenomena illustrate the importance of carrying out tests in the plants under conditions as close as possible to those of actual accident situations.

  5. Vibration of safety injection pump motors

    International Nuclear Information System (INIS)

    Wattrelos, D.

    1996-01-01

    This paper covers a fault encountered in the safety injection pump motors of the French 900 MWe unit nuclear power stations. This fault was not revealed either during the low pressure safety injection and containment spray system pump qualification tests under accident conditions or during the special tests on a test bench carried out to attempt to replicate the fault and to identify ways of remedying it. This constitutes a potential common mode of failure of the safety injection system and the containment spray system pumps. The vibration phenomena illustrate the importance of carrying out tests in the plants under conditions as close as possible to those of actual accident situations

  6. Vibration of safety injection pump motors

    International Nuclear Information System (INIS)

    Wattrelos, D.

    1997-01-01

    This paper covers a fault encountered in the safety injection pump motors of the French 900 MWe unit nuclear power stations. This fault was not revealed either during the low pressure safety injection and containment spray system pump qualification test under accident conditions or during the special tests on a test bench carried out to attempt to replicate the fault and to identify ways of remedying it. This constitutes a potential common mode of failure of the safety injection system and the containment spray system pumps. The vibration phenomena illustrate the importance of carrying out test in the plants under conditions as close as possible to those of actual accident. (author)

  7. Customer Clustering Based on Customer Purchasing Sequence Data

    OpenAIRE

    Yen-Chung Liu; Yen-Liang Chen

    2017-01-01

    Customer clustering has become a priority for enterprises because of the importance of customer relationship management. Customer clustering can improve understanding of the composition and characteristics of customers, thereby enabling the creation of appropriate marketing strategies for each customer group. Previously, different customer clustering approaches have been proposed according to data type, namely customer profile data, customer value data, customer transaction data, and customer...

  8. Conceptual design and related R and D on ITER mechanical based primary pumping system

    International Nuclear Information System (INIS)

    Tanzawa, Sadamitsu; Hiroki, Seiji; Abe, Tetsuya; Shimizu, Katsusuke; Inoue, Masahiko; Watanabe, Mitsunori; Iguchi, Masashi; Sugimoto, Tomoko; Inohara, Takashi; Nakamura, Jun-ichi

    2008-12-01

    The primary vacuum pumping system of the International Thermonuclear Experimental Reactor (ITER) exhausts a helium (He) ash resulting from the DT-burn with excess DT fueling gas, as well as performing a variety of functions such as pump-down, leak testing and wall conditioning. A mechanical based vacuum pumping system has some merits of a continuous pumping, a much lower tritium inventory, a lower operational cost and easy maintenance, comparing with a cryopump system, although demerits of an indispensable magnetic shield and insufficient performance for hydrogen (H 2 ) pumping is are well recognized. To overcome the demerits, we newly fabricated and tested a helical grooved pump (HGP) unit suitable for H 2 pumping at the ITER divertor pressure of 0.1-10 Pa. Through this R and D, we successfully established many design and manufacturing databases of large HGP units for the lightweight gas pumping. Based on the databases, we conceptually designed the ITER vacuum pumping system mainly comprising the HGP with an optimal pump unit layout and a magnetic shield. We also designed conceptually the reduced cost (RC)-ITER pumping system, where a compound molecular pump combining turbine bladed rotors and helical grooved ones was mainly used. The ITER mechanical based primary pumping system proposed has eventually been a back-up solution, whereas a cryopump based one was formally selected to the ITER for construction. The mechanical pumps are increasingly used in many areas with well sophisticated performance, so we believe that fusion reactors of subsequent prototype ones will select the mechanical based pumping system due to primarily a high operational reliability and a cost melt. (author)

  9. Customer-Provider Strategic Alignment: A Maturity Model

    Science.gov (United States)

    Luftman, Jerry; Brown, Carol V.; Balaji, S.

    This chapter presents a new model for assessing the maturity of a ­customer-provider relationship from a collaborative service delivery perspective: the Customer-Provider Strategic Alignment Maturity (CPSAM) Model. This model builds on recent research for effectively managing the customer-provider relationship in IT service outsourcing contexts and a validated model for assessing alignment across internal IT service units and their business customers within the same organization. After reviewing relevant literature by service science and information systems researchers, the six overarching components of the maturity model are presented: value measurements, governance, partnership, communications, human resources and skills, and scope and architecture. A key assumption of the model is that all of the components need be addressed to assess and improve customer-provider alignment. Examples of specific metrics for measuring the maturity level of each component over the five levels of maturity are also presented.

  10. Maintenance of reactor recirculation pumps [Paper No.: II-1

    International Nuclear Information System (INIS)

    Ansari, M.A.; Bhat, K.P.

    1981-01-01

    At Tarapur Atomic Power Station (TAPS), two reactor recirculation pumps are provided, one each for the two reactor units. The performance of pumps has been uniformly good; however, leakage through the cartridge type, two stage, mechanical seals which are installed on these pumps was encountered on few occasions. The paper describes the leakage problems, identification of certain design deficiencies and rectification carried out at TAPS for overcoming these problems. (author)

  11. Customer Intention toward Theme Park: The Mediating Role of Customer Attitude on The Impact of Service Quality and Experiential Marketing

    Directory of Open Access Journals (Sweden)

    Dwi Efrarin Purnamadita

    2012-09-01

    Full Text Available Dunia Fantasi (Dufan located in Taman Impian Jaya Ancol is one leading recreational unit with specific characteristics as a theme park. A research was done towards with service quality and implementation of experiential marketing applied in Dufan using path analysis. Experiential marketing was studied to have a direct effect, positive and significant impact on customer attitude variables. The basic objective of this research is to determine the effect of service quality and implementation of experiential marketing to customer attitude and its impact on customer intention of Dufan. Data collection was conducted through questionnaire given to Dufan visitors. From the results of data analysis we found that service quality has not significantly influenced customer’s attitude. The study revealed that the direct effect between experiential marketing and customer intention is 'strong’. As a subsequent finding, service quality has not given a significant effect on customer intention. However, experiential marketing was found having an indirect influence on customer intention mediated by attitude, in which the results of the study suggested that the indirect effect is 'strong'. Eventually, customer attitude has a direct positive and significant impact on customer intention variables. The direct influence of customer attitude to customer intention in Fantasy World,was 'strong'.

  12. Heat pumps at the maltings

    Energy Technology Data Exchange (ETDEWEB)

    1987-11-01

    Heat pumps have halved the energy costs of producing finished malt at two of the country's maltsters. The fuel-fired kilning processes described are now performed by heat pumps with considerable energy and production benefits at the maltings of J.P. Simpson and Co. (Alnwick) Ltd, in Tivetshall St Margaret, Norfolk, and of Munton and Fison Plc of Stowmarket, Suffolk. The heat pump system installed at the Station Malting of J.P. Simpson was devised by the Electricity Council Research Centre at Capenhurst near Chester. Energy cost benefits of Pound 6,000 a month are being realised at Simpsons, but there is the added benefit that the system has been designed to provide conditioned air to the germination cycle to ensure that the correct temperature is maintained throughout the year. At the Cedars factory of Munton and Fison, heat pumps were used on a trial basis for plant micropropagation and for a fish farming unit.

  13. Customer Satisfaction in Internal Customer Service : Case: Abloy Oy Internal Customer Service

    OpenAIRE

    Turunen, Susanna

    2011-01-01

    ABSTRACT Turunen, Susanna Marita 2011. Customer Satisfaction in Internal Customer Service. Case: Abloy Oy Internal Customer Service. Master’s thesis. Kemi-Tornio University of Applied Sciences. Business and Culture. Pages 73. Appendix 1. This thesis discusses and studies service quality and customer satisfaction in internal customer service. The main objective is to find out what the service quality level in the internal customer service at Abloy Oy is and whether there exists a diffe...

  14. Customer requirement modeling and mapping of numerical control machine

    Directory of Open Access Journals (Sweden)

    Zhongqi Sheng

    2015-10-01

    Full Text Available In order to better obtain information about customer requirement and develop products meeting customer requirement, it is necessary to systematically analyze and handle the customer requirement. This article uses the product service system of numerical control machine as research objective and studies the customer requirement modeling and mapping oriented toward configuration design. It introduces the conception of requirement unit, expounds the customer requirement decomposition rules, and establishes customer requirement model; it builds the house of quality using quality function deployment and confirms the weight of technical feature of product and service; it explores the relevance rules between data using rough set theory, establishes rule database, and solves the target value of technical feature of product. Using economical turning center series numerical control machine as an example, it verifies the rationality of proposed customer requirement model.

  15. Desktop publishing and validation of custom near visual acuity charts.

    Science.gov (United States)

    Marran, Lynn; Liu, Lei; Lau, George

    2008-11-01

    Customized visual acuity (VA) assessment is an important part of basic and clinical vision research. Desktop computer based distance VA measurements have been utilized, and shown to be accurate and reliable, but computer based near VA measurements have not been attempted, mainly due to the limited spatial resolution of computer monitors. In this paper, we demonstrate how to use desktop publishing to create printed custom near VA charts. We created a set of six near VA charts in a logarithmic progression, 20/20 through 20/63, with multiple lines of the same acuity level, different letter arrangements in each line and a random noise background. This design allowed repeated measures of subjective accommodative amplitude without the potential artifact of familiarity of the optotypes. The background maintained a constant and spatial frequency rich peripheral stimulus for accommodation across the six different acuity levels. The paper describes in detail how pixel-wise accurate black and white bitmaps of Sloan optotypes were used to create the printed custom VA charts. At all acuity levels, the physical sizes of the printed custom optotypes deviated no more than 0.034 log units from that of the standard, satisfying the 0.05 log unit ISO criterion we used to demonstrate physical equivalence. Also, at all acuity levels, log unit differences in the mean target distance for which reliable recognition of letters first occurred for the printed custom optotypes compared to the standard were found to be below 0.05, satisfying the 0.05 log unit ISO criterion we used to demonstrate functional equivalence. It is possible to use desktop publishing to create custom near VA charts that are physically and functionally equivalent to standard VA charts produced by a commercial printing process.

  16. Impedance calculations for power cables to primary coolant pump motors

    International Nuclear Information System (INIS)

    Hegerhorst, K.B.

    1977-01-01

    The LOFT primary system motor generator sets are located in Room B-239 and are connected to the primary coolant pumps by means of a power cable. The calculated average impedance of this cable is 0.005323 ohms per unit resistance and 0.006025 ohms per unit reactance based on 369.6 kVA and 480 volts. The report was written to show the development of power cable parameters that are to be used in the SICLOPS (Simulation of LOFT Reactor Coolant Loop Pumping System) digital computer program as written in LTR 1142-16 and also used in the pump coastdowns for the FSAR Analysis

  17. Heat pumps for geothermal applications: availability and performance. Final report

    Energy Technology Data Exchange (ETDEWEB)

    Reistad, G.M.; Means, P.

    1980-05-01

    A study of the performance and availability of water-source heat pumps was carried out. The primary purposes were to obtain the necessary basic information required for proper evaluation of the role of water-source heat pumps in geothermal energy utilization and/or to identify the research needed to provide this information. The Search of Relevant Literature considers the historical background, applications, achieved and projected performance evaluations and performance improvement techniques. The commercial water-source heat pump industry is considered in regard to both the present and projected availability and performance of units. Performance evaluations are made for units that use standard components but are redesigned for use in geothermal heating.

  18. N-Springs pump and treat system optimization study

    International Nuclear Information System (INIS)

    1997-03-01

    This letter report describes and presents the results of a system optimization study conducted to evaluate the N-Springs pump and treat system. The N-Springs pump and treat is designed to remove strontium-90 (90Sr) found in the groundwater in the 100-NR-2 Operable Unit near the Columbia River. The goal of the system optimization study was to assess and quantify what conditions and operating parameters could be employed to enhance the operating and cost effectiveness of the recently upgraded pump and treat system.This report provides the results of the system optimization study, reports the cost effectiveness of operating the pump and treat at various operating modes and 90Sr removal goals, and provides recommendations for operating the pump and treat

  19. Automatic regulation of the feedwater turbo-pump capacity for the single-turbine 1000 MW NPP unit

    International Nuclear Information System (INIS)

    Pavlysh, O.N.; Garbuzov, I.P.; Reukov, Yu.N.

    1985-01-01

    A schematic of the flow regulators (FR) of feedwater turbo-pumps (FTP) for the single-turbine 1000 MW NPP unit is presented. The FR operate in response to feedwoter signals from FTP or in response to FTP rotor rotational speed and control automatic speed governars. The FR automatic regulation ensures limitation of FTP rotor maximum rotational speed at a feedwater flow rate excess equal to 3600 T/h. The transients in the automatic regulation system are considered. Production tests of FTP FR confirmed the FR operation reliability and the right choice of the regulator concept and structure

  20. A Method for Proposing Valued-Adding Attributes in Customized Housing

    Directory of Open Access Journals (Sweden)

    Cynthia S. Hentschke

    2014-12-01

    Full Text Available In most emerging economies, there has been many incentives and high availability of funding for low-cost housing projects. This has encouraged product standardization and the application of mass production ideas, based on the assumption that this is the most effective strategy for reducing costs. However, the delivery of highly standardized housing units to customers with different needs, without considering their lifestyle and perception of value, often results in inadequate products. Mass customization has been pointed out as an effective strategy to improve value generation in low-cost housing projects, and to avoid waste caused by renovations done in dwellings soon after occupancy. However, one of the main challenges for the implementation of mass customization is the definition of a set of relevant options based on users’ perceived value. The aim of this paper is to propose a method for defining value adding attributes in customized housing projects, which can support decision-making in product development. The means-end chain theory was used as theoretical framework to connect product attributes and costumers’ values, through the application of the laddering technique. The method was tested in two house-building projects delivered by a company from Brazil. The main contribution of this method is to indicate the customization units that are most important for users along with the explanation of why those units are the most relevant ones.

  1. Ground-source heat pump case studies and utility programs

    Energy Technology Data Exchange (ETDEWEB)

    Lienau, P.J.; Boyd, T.L.; Rogers, R.L.

    1995-04-01

    Ground-source heat pump systems are one of the promising new energy technologies that has shown rapid increase in usage over the past ten years in the United States. These systems offer substantial benefits to consumers and utilities in energy (kWh) and demand (kW) savings. The purpose of this study was to determine what existing monitored data was available mainly from electric utilities on heat pump performance, energy savings and demand reduction for residential, school and commercial building applications. In order to verify the performance, information was collected for 253 case studies from mainly utilities throughout the United States. The case studies were compiled into a database. The database was organized into general information, system information, ground system information, system performance, and additional information. Information was developed on the status of demand-side management of ground-source heat pump programs for about 60 electric utility and rural electric cooperatives on marketing, incentive programs, barriers to market penetration, number units installed in service area, and benefits.

  2. Putzmeister pumps for Tchernobyl

    International Nuclear Information System (INIS)

    Anon.

    1986-01-01

    Self-propelling concrete pumps are briefly described in this article, they comprise a 52-meter boom, a radiation protection, remote control, videocameras. Several units were ordered by the Soviet Union. The truck cabin is protected against radiation by a 10 millimeter thick shield in lead. 3 photographs [fr

  3. Pumping behavior of sputter ion pumps

    International Nuclear Information System (INIS)

    Chou, T.S.; McCafferty, D.

    The ultrahigh vacuum requirements of ISABELLE is obtained by distributed pumping stations. Each pumping station consists of 1000 l/s titanium sublimation pump for active gases (N 2 , H 2 , O 2 , CO, etc.), and a 20 l/s sputter ion pump for inert gases (methane, noble gases like He, etc.). The combination of the alarming production rate of methane from titanium sublimation pumps (TSP) and the decreasing pumping speed of sputter ion pumps (SIP) in the ultrahigh vacuum region (UHV) leads us to investigate this problem. In this paper, we first describe the essential physics and chemistry of the SIP in a very clean condition, followed by a discussion of our measuring techniques. Finally measured methane, argon and helium pumping speeds are presented for three different ion pumps in the range of 10 -6 to 10 -11 Torr. The virtues of the best pump are also discussed

  4. New Strategies in the New Millennium: Servant Leadership As Enhancer of Service Climate and Customer Service Performance

    Directory of Open Access Journals (Sweden)

    Jorge Linuesa-Langreo

    2017-05-01

    Full Text Available In a world in which customers are increasingly looking for solutions to their own concerns on how to make a better globalized world, new organizational strategies are emerging to approach the customer in the current third millennium. Servant leadership, which involves putting employees’ needs first and serving the broader society, is emerging as a new strategic mechanism to approach the customer in line with the new social values-driven Marketing 3.0 era. Yet research has ignored the role and the various mechanisms servant leadership might utilize to improve customer service performance of their service units. Spanning 185 hotels located in Spain, a sample of 247 service units –in close contact with customers– was used to investigate whether servant leadership enhances customer service performance through shaping a service climate within the service unit. Results revealed that service climate mediates the positive influence of servant leadership on customer service performance. Managers can use these findings to note the value of leading the service unit in a servant friendly direction, which is better aligned with the new aspirations of customers today.

  5. New Strategies in the New Millennium: Servant Leadership As Enhancer of Service Climate and Customer Service Performance

    Science.gov (United States)

    Linuesa-Langreo, Jorge; Ruiz-Palomino, Pablo; Elche-Hortelano, Dioni

    2017-01-01

    In a world in which customers are increasingly looking for solutions to their own concerns on how to make a better globalized world, new organizational strategies are emerging to approach the customer in the current third millennium. Servant leadership, which involves putting employees’ needs first and serving the broader society, is emerging as a new strategic mechanism to approach the customer in line with the new social values-driven Marketing 3.0 era. Yet research has ignored the role and the various mechanisms servant leadership might utilize to improve customer service performance of their service units. Spanning 185 hotels located in Spain, a sample of 247 service units –in close contact with customers– was used to investigate whether servant leadership enhances customer service performance through shaping a service climate within the service unit. Results revealed that service climate mediates the positive influence of servant leadership on customer service performance. Managers can use these findings to note the value of leading the service unit in a servant friendly direction, which is better aligned with the new aspirations of customers today. PMID:28559873

  6. 31 CFR 515.803 - Customs procedures; merchandise specified in § 515.204.

    Science.gov (United States)

    2010-07-01

    ... 31 Money and Finance: Treasury 3 2010-07-01 2010-07-01 false Customs procedures; merchandise... CONTROL REGULATIONS Procedures § 515.803 Customs procedures; merchandise specified in § 515.204. (a) With... thereto) whether or not such merchandise has been imported into the United States, collectors of customs...

  7. Heat pumps in field test; Waermepumpen im Feldtest

    Energy Technology Data Exchange (ETDEWEB)

    Becker, R. [Fraunhofer-Institut fuer Solare Energiesysteme (ISE), Freiburg im Breisgau (Germany); Miara, M.; Russ, C.

    2007-09-15

    The Fraunhofer ISE has launched two field tests of newly installed heat pumps in 2006. Both deal with the measurement of a high number of heat pump units under real conditions in small houses. Values of volume flows, temperatures, heat quantity and electricity consumption are collected and daily saved and analysed at the Fraunhofer ISE. (orig.)

  8. Simulations and field tests of a reactor coolant pump emergency start-up by means of remote gas units

    International Nuclear Information System (INIS)

    Omahen, P.; Gubina, F.

    1992-01-01

    The problem of the reactor coolant pump start-up in case of emergency by means of remote gas power plant units was analyzed. In this paper a simulation model is developed which enabled a detailed simulation of the transient process occurring at the start-up. The start-up of the RCP motor set was simulated in case of available one and two gas units. The field tests were performed and the measured variable values complied well with the simulation results. Two gas units have been determined as a safe start-up scheme of the RCP motor set considering for safety reasons accepted busbars and motor protection settings. A derived model for deep rotor bars was experimentally confirmed as effective means for the RCP motor set start-up transient simulation. Start-up procedures have been designed and adopted to the safety procedures of the Nuclear Power Plant Krsko

  9. Customer loyalty program for the dual-energy clientele

    International Nuclear Information System (INIS)

    Lagace, C.

    1997-01-01

    Hydro-Quebec''s plans to provide a dual energy residential heating program, combining a main electric heating system and a fossil fuel back-up system, were described as an example of a customer loyalty program. It provides a portfolio of products and services answering to the different needs of customers. Dual-energy heating systems were first offered in Quebec as far back as the 1980s. Currently there are 115,000 Quebec households making use of this service. Some 35,000 of them have heat pumps and subscribe to Hydro-Quebec''s DT rate which is based on fuel mode usage being determined by exterior temperatures. The dual-energy system permits a peak-saving of some 600 MW, while maintaining electricity sales of 1,000 GWh in off-peak periods. Experiences with this system and some of the important lessons learned, especially in terms of consumer relations, were summarized. 2 refs., 1 tab

  10. Impact of Customer Relationship Management on Customer Loyalty, Customer Retention and Customer Profitability for Hotelier Sector

    Directory of Open Access Journals (Sweden)

    Sandra-Dinora Orantes-Jiménez

    2017-08-01

    Full Text Available Since the entrance of strategies oriented to marketing relational in Hotelier Sector, the traditional way of travel agents and other representatives arranging hospitality services for hotel and travel reservations has changed. The strategies oriented to customer relationship management are a relatively new area of specialty loyalty marketing in the hotel and hotelier sector, with advancements being made constantly. The use of this type of strategy can allow hoteliers or companies to tailor special guest programs, services and promotions based on hotel guest preferences. The hotel can use the data collected in a program to identify the needs of particular customers across hotel chains to be able to use marketing that can be targeted at specific groups of people. It also gives hoteliers the opportunity to evaluate frequent guest programs, personalize their services and perform trend analysis. A program based in marketing relational is typically run by hotels and companies to collect guest information and transaction data for use and examining to allow hoteliers to see target groups that should be marketed too. Based on these transactions hotels are able to create and manage guest loyalty programs and reward schemes. This research approach is to appraise the impact of customer relationship management on customer profitability as mediated by customer loyalty and customer retention within the hotelier sector of Mexico, and specifically for those hoteliers classified like of three stars. A sample of 100 hotels three stars was interviewed as respondents in this study. The objective of the study was to find the impact relationship between effective customer relationship implementation, customer loyalty, and customer retention and customer profitability. The findings of the study add value to hotels three stars in Mexico, and provide some invaluable statistical results essential for hotel managers and owners to successfully enhance customer loyalty

  11. Modeling of customer adoption of distributed generation in Japan

    International Nuclear Information System (INIS)

    Asano, Hiroshi; Nishio, Ken-ichiro; Imanaka, Takeo; Imamura, Ei-ichi

    2005-01-01

    This paper presents the modeling of customer adoption of distributed generation (DG) in industrial and residential sectors in Japan. We classified the DG market into an existing industrial DG market that is based on conventional prime movers (steam turbines, diesel engines, gas turbines, and gas engines) and a new residential DG market that is based on micro gas engines and fuel cell technology. Customers adopt self-generation considering the different prime movers and thermally activated equipment, fuel choice, growth of industrial output, and energy demand. The trend of the installed capacity of each prime mover shows different diffusion patterns. We conducted regression analysis of time-series data of self-generating facilities for the period from 1983 to 2001. We also modeled residential customer adoption of polymer electrolyte fuel cells and micro engine cogeneration systems (CGSs) until 2020. The feature of this model is the dynamic choice of multiple technologies such as gas CGSs and heat-pump water heaters. Sensitivity analysis of energy efficiency and the initial cost of energy systems for technology diffusion reveal alternative penetration paths and impacts on energy consumption and CO2 emission. (Author)

  12. Demonstration of the reliability of the safety pumps

    International Nuclear Information System (INIS)

    Durand, J.M.

    1989-01-01

    POMPES GUINARD is supplying about 60% of the Nuclear pumps for the French Program. To become the specialist of Safety Related Pumps POMPES GUINARD made a lot of efforts and investments to acquire knowledge and experience. This was possible mainly with test on special loops as it is the only way for a pump manufacturer to progress by controlling hydraulics, components, bearings, mechanical seals, inducer, mechanical and hydraulic behaviour of the units in process of time. We will describe hereafter some of the typical tests which were performed during the last fifteen years

  13. Development and application of soil coupled heat pump

    Science.gov (United States)

    Liu, Lu

    2017-05-01

    Soil coupled heat pump technology is a new clean heating mode, is the world's most energy efficient heating one of the ways. And because of the use of renewable geothermal resources with high heating performance so more and more people's attention. Although the use of soil-coupled heat pumps has been in use for more than 50 years (the first application in the United States), the market penetration of this technology is still in its infancy. This paper will focus on the development, characteristics and application of the coupled heat pump.

  14. Explaining customer experience of digital financial advice

    OpenAIRE

    van Raaij, W.F.

    2017-01-01

    The goal of this paper is to analyze the customer experience of digital-driven financial advice systems. It is the objective of this study to develop a cross-cultural model for validating customer experiences of digital financial advice. In doing so, both objective and subjective system aspects have been considered. It is found that experiential subjective system aspects are the most important. Surveys have been conducted in The United Kingdom and The Netherlands. In exploratory factor analys...

  15. ASSEMBLY DESIGN OPTIMIZATION FOR GEAR PUMP HYDRAULIC UNITS

    Directory of Open Access Journals (Sweden)

    ŞCHEAUA Fanel

    2012-09-01

    Full Text Available This paper presents a model for gear pump assembly design realized in Solid Edge V20. The aim is to highlight modelling aspects for solid part components and how to achieve an assembly from several component parts. Can be noted that computer aided design (CAD software can provide multiple options of representing various designed components, assemblies containing up to hundreds of items and part component motion simulation.

  16. Circulating water pumps for nuclear power stations

    International Nuclear Information System (INIS)

    Satoh, Hiroshi; Ohmori, Tsuneaki

    1979-01-01

    Shortly, the nuclear power station with unit power output of 1100 MW will begin the operation, and the circulating water pumps manufactured recently are those of 2.4 to 4 m bore, 840 to 2170 m 3 /min discharge and 2100 to 5100 kW driving power. The circulating water pumps are one of important auxiliary machines, because if they fail, power generation capacity lowers immediately. Enormous quantity of cooling water is required to cool condensers, therefore in Japan, sea water is usually used. As siphon is formed in circulating water pipes, the total head of the pumps is not very high. The discharge of the pumps is determined so as to keep the temperature rise of discharged water lower than 7 deg. C. The quantity of cooling water for nuclear power generation is about 50% more as compared with thermal power generation because of the difference in steam conditions. The total head of the pumps is normally from 8 to 15 m. The circulating water pumps rarely stop after they started the operation, therefore it is economical to determine the motor power so that it can withstand 10% overload for a short period, instead of large power. At present, vertical shaft, oblique flow circulating water pumps are usually employed. Recently, movable blade pumps are adopted. The installation, construction and materials of the pumps and the problems are described. (Kako, I.)

  17. Pengaruh Customer Relationship Management (Crm) Terhadap Customer Satisfaction Dan Customer Loyalty Pada Pelanggan Matahari Department Store

    OpenAIRE

    Ham, Meyske

    2016-01-01

    This study was conducted to determine the effect Benefits of Customer Relationship Management and Customer satisfation to Customer Loyalty in Customers Matahari Department Store. Customer relationship management (CRM) is part of a marketing strategy to get satisfaction and increase customer loyalty. CRM and customer satisfaction can encourage customer loyalty where customers do not easily switch to other companies. The population is all customers Matahari Department Store, and the sample are ...

  18. PRIORITIZATION OF CUSTOMER NEEDS IN HOUSE OF QUALITY USING CONJOINT ANALYSIS

    Directory of Open Access Journals (Sweden)

    K.G. Durga Prasad

    2010-06-01

    Full Text Available The priority structure of customer needs in House of Quality (HOQ forms the basis for the company to make the product more attractive to customers. In the traditional Quality Function Deployment (QFD approach, the priority structure of customer needs is developed through assigning different importance weights for customer needs, which are based on QFD team members' direct experience with the customers or on the results of surveys. In this paper Conjoint analysis is adopted to obtain the priority structure of customer needs. The priority ratings of customer needs may be different for different customer segments. k-means cluster method is used to cluster customers according to their main benefits. Prior to adopt the conjoint analysis, Factor analysis is employed to reduce the size of the customer needs portion of HOQ. A case study on domestic refrigerator is presented to illustrate the proposed methodology to establish priority structure of customer needs.al unit, which would significantly improve the business.

  19. Vacuum pumping system for the JT-60 radio-frequency heating system

    International Nuclear Information System (INIS)

    Yokokura, Kenji; Ikeda, Yoshitaka; Imai, Tuyoshi; Suganuma, Kazuaki; Nagashima, Takashi

    1988-01-01

    The basic design requirements set up for the JT-60 radio-frequency heating system included: (1) rapid pumping of gas released upon application of a radio-frequency power to maintain the pressure in the launchers at 10 -2 - 10 -3 Pa or less, (2) incorporation of a gas analysis system that can operate under a strong field and high pressure (>10 -2 Pa) to permit remote controlled data collection and processing, and (3) low cost, multiple functions and high reliability. The vacuum pumping system, consisting of three units for low hybrid radio-frequency (LHRF) and one unit for ion cyclotron radio-frequency (ICRF), is connected to each launcher provided at the four ports of JT-60. The LHRF unit is composed of a main pump, an alumina joint for electrical insulation from the launcher, a metallic gate valve for isolation from the JT-60 vacuum region, and various vacuum gauges. Only a turbo-molecular pump is used for the ICRF system because a large-scale differential pumping is not required. A gas measuring system is incorporated which consists of a mass filter, personal computer, turbo-molecular pump, and variable flow valve equipped with an APG control. This system is designed to identify and make use of gas impurities released during the launcher aging process. The control system employed consists of a personal computer, interlock control board, data logger and other devices such as vacuum gages. (Nogami, K.)

  20. Comparison of LCA results of low temperature heat plant using electric heat pump, absorption heat pump and gas-fired boiler

    International Nuclear Information System (INIS)

    Nitkiewicz, Anna; Sekret, Robert

    2014-01-01

    Highlights: • Usage of geothermal heat pump can bring environmental benefits. • The lowest environmental impact for whole life cycle is obtained for absorption heat pump. • The value of heat pump COP has a significant influence on environmental impact. • In case of coal based power generation the damage to human health is significant. - Abstract: This study compares the life cycle impacts of three heating plant systems which differ in their source of energy and the type of system. The following heating systems are considered: electric water-water heat pump, absorption water-water heat pump and natural gas fired boiler. The heat source for heat pump systems is low temperature geothermal source with temperature below 20 °C and spontaneous outflow 24 m 3 /h. It is assumed that the heat pumps and boiler are working in monovalent system. The analysis was carried out for heat networks temperature characteristic at 50/40 °C which is changing with outdoor temperature during heating season. The environmental life cycle impact is evaluated within life cycle assessment methodological framework. The method used for life cycle assessment is eco-indicator ‘99. The functional unit is defined as heating plant system with given amount of heat to be delivered to meet local heat demand in assumed average season. The data describing heating plant system is derived from literature and energy analysis of these systems. The data describing the preceding life cycle phases: extraction of raw materials and fuels, production of heating devices and their transportation is taken from Ecoinvent 2.0 life cycle inventory database. The results were analyzed on three levels of indicators: single score indicator, damage category indicators and impact category indicator. The indicators were calculated for characterization, normalization and weighting phases as well. SimaPro 7.3.2 is the software used to model the systems’ life cycle. The study shows that heating plants using a low

  1. Shouldn’t customers control customized product development

    NARCIS (Netherlands)

    Smets, L.P.M.; Langerak, F.; Rijsdijk, S.A.

    2013-01-01

    Nowadays, customized product development (CPD) is increasingly prevalent in business-to-business settings, which has motivated manufacturers into development approaches wherein the customer plays an active role. When the customer is merely viewed as a passive receiver of the customized product, the

  2. Understanding Customer Experience Throughout the Customer Journey

    NARCIS (Netherlands)

    Lemon, Katherine N.; Verhoef, Peter C.

    2016-01-01

    Understanding customer experience and the customer journey over time is critical for firms. Customers now interact with firms through myriad touch points in multiple channels and media, and customer experiences are more social in nature. These changes require firms to integrate multiple business

  3. Heat pumps in western Switzerland

    International Nuclear Information System (INIS)

    Freymond, A.

    2003-01-01

    The past ten years have seen an extraordinary expansion of heat-pump market figures in the western (French speaking) part of Switzerland. Today, more than 14,000 units are in operation. This corresponds to about 18% of all the machines installed in the whole country, compared to only 10 to 12% ten years ago. This success illustrates the considerable know-how accumulated by the leading trade and industry during these years. It is also due to the promotional program 'Energy 2000' of the Swiss Federal Department of Energy that included the heat pump as a renewable energy source. Already in 1986, the Swiss Federal Institute of Technology in Lausanne was equipped with a huge heat pump system comprising two electrically driven heat pumps of 3.5 MW thermal power each. The heat source is water drawn from the lake of Geneva at a depth of 70 meters. An annual coefficient of performance of 4.5 has been obtained since the commissioning of the plant. However, most heat pump installations are located in single-family dwellings. The preferred heat source is geothermal heat, using borehole heat exchangers and an intermediate heat transfer fluid. The average coefficient of performance of these installations has been increased from 2.5 in 1995 to 3.1 in 2002

  4. Dual-stroke heat pump field performance

    Science.gov (United States)

    Veyo, S. E.

    1984-11-01

    Two nearly identical proprototype systems, each employing a unique dual-stroke compressor, were built and tested. One was installed in an occupied residence in Jeannette, Pa. It has provided the heating and cooling required from that time to the present. The system has functioned without failure of any prototypical advanced components, although early field experience did suffer from deficiencies in the software for the breadboard micro processor control system. Analysis of field performance data indicates a heating performance factor (HSPF) of 8.13 Stu/Wa, and a cooling energy efficiency (SEER) of 8.35 Scu/Wh. Data indicate that the beat pump is oversized for the test house since the observed lower balance point is 3 F whereas 17 F La optimum. Oversizing coupled with the use of resistance heat ot maintain delivered air temperature warmer than 90 F results in the consumption of more resistance heat than expected, more unit cycling, and therefore lower than expected energy efficiency. Our analysis indicates that with optimal mixing the dual stroke heat pump will yield as HSFF 30% better than a single capacity heat pump representative of high efficiency units in the market place today for the observed weather profile.

  5. Customer-to-customer roles and impacts in service encounters

    OpenAIRE

    Lee, Linda

    2016-01-01

    This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. The first angle is a focus on group service encounters that addresses the lack of research on customer-to-customer interactions that occur in customer-to-customer interaction-intensive contexts. These are contexts where the interactions between custome...

  6. Membangun Customer Loyalty Nasabah Bank melalui Customer Satisfaction

    OpenAIRE

    Sumarto, Sumarto

    2007-01-01

    In the relation between bank and its customer, the bank should to capable to fulfill need and satisfy through services and create the value to the customer. So in the compete situation, to give customer satisfaction is main duty of bank in order that the customer loyal permanently. The customer satisfaction is primary cause for building customer loyalty. More and more loyal customer to the bank, that's indicate the service superiority of its bank. Base description above this research purpose...

  7. Automation of the procedures for changing course and balancing in sucker-rod pumping units; Automacao dos procedimentos de mudanca de curso e balanceamento em unidades de bombeio mecanico

    Energy Technology Data Exchange (ETDEWEB)

    Quintaes, Filipe de O.; Souza, Leonardo F.; Salazar, Andres O.; Maitelli, Andre L.; Fontes, Francisco de Assis O. [Universidade Federal do Rio Grande do Norte (UFRN), Natal, RN (Brazil). Dept. de Engenharia Eletrica; Karbage, Elias; Costa, Rutacio de O. [PETROBRAS, Rio de Janeiro, RJ (Brazil)

    2008-07-01

    The main advantages of the use of the method of artificial lift of Sucker-rod Pumping are: operation simplicity, it can be used until the end of the productive life of a well starting from normal conditions, capacity of pump can be modified in function of the changes of behavior of the well and usually presents a smaller cost for production along the productive life of the well. Even having the smallest cost for production, these units need maintenance procedures periodically. Two important procedures very used at Sucker-rod Pumping are the adjusts for balancing of the unit and the change of course, however, these procedures presents great operational problems. This work presents an automation project for the accomplishment of the procedures of balancing and change of course. Among some of the advantages of this new system, we have: stop of the unit at any position without damages to the reducer; reduction of the consumption of energy in direct transmission; possibility of integration with a supervisory system; reduction of operation costs and maintenance and facility of maintenance. By this automation, the productions stops will be reduced and with possibility of the elimination of the technicians' intervention. At this way, the risks and the operation costs and maintenance will be reduced. (author)

  8. Laboratory Performance Evaluation of Residential Integrated Heat Pump Water Heaters

    Energy Technology Data Exchange (ETDEWEB)

    Sparn, B.; Hudon, K.; Christensen, D.

    2014-06-01

    This paper explores the laboratory performance of five integrated Heat Pump Water Heaters (HPWHs) across a wide range of operating conditions representative of U.S. climate regions. HPWHs are expected to provide significant energy savings in certain climate zones when compared to typical electric resistance water heaters. Results show that this technology is a viable option in most climates, but differences in control schemes and design features impact the performance of the units tested. Tests were conducted to map heat pump performance across the operating range and to determine the logic used to control the heat pump and the backup electric heaters. Other tests performed include two unique draw profile tests, reduced air flow performance tests and the standard DOE rating tests. The results from all these tests are presented here for all five units tested. The results of these tests will be used to improve the EnergyPlus heat pump water heater for use in BEopt™ whole-house building simulations.

  9. Laboratory Performance Evaluation of Residential Integrated Heat Pump Water Heaters

    Energy Technology Data Exchange (ETDEWEB)

    Sparn, B.; Hudon, K.; Christensen, D.

    2014-06-01

    This paper explores the laboratory performance of five integrated Heat Pump Water Heaters (HPWHs) across a wide range of operating conditions representative of US climate regions. HPWHs are expected to provide significant energy savings in certain climate zones when compared to typical electric resistance water heaters. Results show that this technology is a viable option in most climates, but differences in control schemes and design features impact the performance of the units tested. Tests were conducted to map heat pump performance across the operating range and to determine the logic used to control the heat pump and the backup electric heaters. Other tests performed include two unique draw profile tests, reduced air flow performance tests and the standard DOE rating tests. The results from all these tests are presented here for all five units tested. The results of these tests will be used to improve the EnergyPlus heat pump water heater for use in BEopt(tm) whole-house building simulations.

  10. Companies and the customers who hate them.

    Science.gov (United States)

    McGovern, Gail; Moon, Youngme

    2007-06-01

    Why do companies bind customers with contracts, bleed them with fees, and baffle them with fine print? Because bewildered customers, who often make bad purchasing decisions, can be highly profitable. Most firms that profit from customers' confusion are on a slippery slope. Over time, their customer-centric strategies for delivering value have evolved into company-centric strategies for extracting it. Not surprisingly, when a rival comes along with a friendlier alternative, customers defect. Adversarial value-extracting strategies are common in such industries as cell phone service, retail banking, and health clubs. Overly complex product and pricing options, for example, may have been designed to serve various segments. But in fact they take advantage of how difficult it is for customers to predict their needs (such as how many cell phone minutes they'll use each month) and make it hard for them to choose the right product. Similarly, penalties and fees, which may have been instituted to offset the costs of undesirable customer behavior, like bouncing checks, turn out to be very profitable. As a result, companies have no incentive to help customers avoid them. Tactics like these generate bad publicity and fuel customer defections, creating opportunities for competitors. Virgin Mobile USA, for example, has lured millions of angry cell phone customers away from the incumbents by offering a straightforward plan with no hidden fees, no time-of-day restrictions, and no contracts. ING Direct, now the fourth-largest thrift bank in the United States, offers accounts with no fees, no tiered interest rates, and no minimums. In industries where squeezing value from customers is commonplace, companies that dismantle these harmful practices and design a transparent, value-creating offer can head off customer retaliation and spur rapid growth.

  11. Thermodynamic analysis of chemical heat pumps

    International Nuclear Information System (INIS)

    Obermeier, Jonas; Müller, Karsten; Arlt, Wolfgang

    2015-01-01

    Thermal energy storages and heat pump units represent an important part of high efficient renewable energy systems. By using thermally driven, reversible chemical reactions a combination of thermal energy storage and heat pump can be realized. The influences of thermophysical properties of the involved components on the efficiency of a heat pump cycle is analysed and the relevance of the thermodynamic driving force is worked out. In general, the behaviour of energetic and exergetic efficiency is contrary. In a real cycle, higher enthalpies of reaction decrease the energetic efficiency but increase the exergetic efficiency. Higher enthalpies of reaction allow for lower offsets from equilibrium state for a default thermodynamic driving force of the reaction. - Highlights: • A comprehensive efficiency analysis of gas-solid heat pumps is proposed. • Link between thermodynamic driving force and equilibrium drop is shown. • Calculation of the equilibrium drop based on thermochemical properties. • Reaction equilibria of the decomposition reaction of salt hydrates. • Contrary behavior of energetic and exergetic efficiency

  12. The impact of customer-specific marketing expenses on customer retention and customer profitability

    NARCIS (Netherlands)

    van Triest, S.; Bun, M.J.G.; van Raaij, E.M.; Vernooij, M.J.A.

    2009-01-01

    We study the effects of customer-specific marketing expenses on customer retention and customer profitability in a business-to-business setting. Using data from a company providing hygiene services, we look at the impact of a hitherto unstudied type of expense targeted at individual customer

  13. Geothermal Heat Pump Profitability in Energy Services

    Energy Technology Data Exchange (ETDEWEB)

    None

    1997-11-01

    If geothermal heat pumps (GHPs) are to make a significant mark in the market, we believe that it will be through energy service pricing contracts offered by retailcos. The benefits of GHPs are ideally suited to energy service pricing (ESP) contractual arrangements; however, few retailcos are thoroughly familiar with the benefits of GHPs. Many of the same barriers that have prevented GHPs from reaching their full potential in the current market environment remain in place for retailcos. A lack of awareness, concerns over the actual efficiencies of GHPs, perceptions of extremely high first costs, unknown records for maintenance costs, etc. have all contributed to limited adoption of GHP technology. These same factors are of concern to retailcos as they contemplate long term customer contracts. The central focus of this project was the creation of models, using actual GHP operating data and the experience of seasoned professionals, to simulate the financial performance of GHPs in long-term ESP contracts versus the outcome using alternative equipment. We have chosen two case studies, which may be most indicative of target markets in the competitive marketplace: A new 37,000 square foot office building in Toronto, Ontario; we also modeled a similar building under the weather conditions of Orlando, Florida. An aggregated residential energy services project using the mass conversion of over 4,000 residential units at Ft. Polk, Louisiana. Our method of analyses involved estimating equipment and energy costs for both the base case and the GHP buildings. These costs are input in to a cash flow analysis financial model which calculates an after-tax cost for the base and GHP case. For each case study customers were assumed to receive a 5% savings over their base case utility bill. A sensitivity analysis was then conducted to determine how key variables affect the attractiveness of a GHP investment.

  14. Systems for apartment buildings heat pumps. Final report; System foer fastighetsvaermepumpar. Slutrapport

    Energy Technology Data Exchange (ETDEWEB)

    Aakervall, Daniel (WSP Environmental, Stockholm (Sweden)); Rogstam, Joergen; Grotherus, Maarten (Sveriges Energi- och Kylcentrum, Katrineholm (Sweden))

    2009-05-15

    A fast growing segment of the heat pump business is the apartment building applications. Historically the experience base related to such installations is limited. However, this application is more complex than the much more widely spread domestic applications. The core idea of the project was to generate and collect information to avoid mistakes and to encourage the heat pump technology. By interviewing the 'market' and compiling the information good recommendations has been achieved. It is of great importance to convey the best available recommendations to the installers on the market to avoid pit holes and highlight the opportunities for installers and end consumers. A website has been design and built, www.sfvp.se, which contains useful tools for installers and potential system customers. A number of calculation tools to estimate heat requirement, cost of different heating systems, primary energy need, LCC, etc. are all available. The core of the site is the database containing heat pump installations with related data of importance. The data available is such key data as performance figures, cost of installation, etc. Today 104 system installations are collected in the database and these are marked in a colour coding to indicate the quality of the input data. Installations verified with measurement are given higher significance. It has been an unexpected challenge to find documented systems, so one of the conclusions of the project is that there is a great need for further measurement on the field. More information should be directed to the customers to request such equipment when systems are installed. The database enables statistical analysis of the key figures and it can be seen that the average seasonal COP is 3.2 and there are small differences between exhaust air and ground source heat pumps. It should be emphasised that the number of installations do not give statistical confidence for all kinds of analysis yet. Field measurements in apartment

  15. Midmarket Solar Policies in the United States: A Guide for Midsized Solar Customers

    Energy Technology Data Exchange (ETDEWEB)

    Tian, Tian [National Renewable Energy Lab. (NREL), Golden, CO (United States); Liu, Chang [National Renewable Energy Lab. (NREL), Golden, CO (United States); O' Shaughnessy, Eric [National Renewable Energy Lab. (NREL), Golden, CO (United States); Mathur, Shivani [National Renewable Energy Lab. (NREL), Golden, CO (United States); Holm, Alison [National Renewable Energy Lab. (NREL), Golden, CO (United States); Miller, John [National Renewable Energy Lab. (NREL), Golden, CO (United States)

    2016-09-01

    The midscale market for solar photovoltaics (PV) has not experienced the same high growth rate as residential- or utility-scale market segments in the past five years when solar PV deployment increased rapidly. Midscale solar can be defined as behind-the-meter solar PV between 50 kilowatts and 2 megawatts adopted by multi-housing residential, commercial, industrial, non-profit, and other entities. A number of challenges face the midscale segment, including difficulties in contracting, mismatch between tenant lease and PV financing terms, high transaction costs relative to project sizes, and inefficiencies in matching prospective projects with capital. The changing policy landscape across U.S. states provides both opportunities and challenges to midmarket solar. Some states, such as California, are expanding system capacity limits for policies such as net metering, thus enabling a wider range of customers to benefit from excess generation. A number of states and utilities are making changes to rate design to introduce new or higher user fees for solar customers or reduced tariffs for net metering, which decrease the value of solar generation. An understanding of these policies relative to project feasibility and economics is important for prospective customers to make informed decisions to adopt solar PV. This guide complements existing solar policy resources to help potential customers navigate through the policy landscape in order to make informed decisions for their solar investment. The first part of this guide introduces the key solar policies necessary for policy-based decision-making, which involves using knowledge of a solar policy to improve project economics and efficiency. Policies that could result in policy-based decisions include interconnection standards, net metering, user fees, incentives, and third-party ownership policies. The goal of this section is to equip prospective customers and project developers with the tools necessary to understand and

  16. Necessity for usage of geothermal heat pump

    International Nuclear Information System (INIS)

    Dimitrov, Konstantin; Armenski, Slave; Gacevski, Marijan

    2004-01-01

    Every day we are witnesses of constantly rapid increase of consumption of Electric energy in R. of Macedonia as so as in the other countries in all the world. This rapid increase of consumption of Electric energy independent of a lot of electrical units, which are applying in human life like: homes, administration and publication objects, as well as in industry. All of this conditions make us to thinking how is possible more rational consumption of electric energy in all areas in human life. One of the possible manners to reduce the consumption of electrical energy for heating and cooling is to use geothermal heat pumps. In this paper will be proposed geothermal heat pump, which is going to use the heat of earth by vertical and horizontal cupper pipe heat exchanger with data from-GHP (Geothermal Heat Pump) NORDIC, factory in Canada. Also, it will be examined all parameters and done comparison with already existing ones. It is analyzed comparison of GHP with other energy units and what it means for rational consumption of electric energy, economic saving and ecology saving. (Author)

  17. The impact of customer-specific marketing expenses on customer retention and customer profitability

    NARCIS (Netherlands)

    van Triest, S.; van Raaij, E.M.; Bun, M.; Vernooij, M.

    2007-01-01

    We study the effects of customer-specific marketing expenses on customer retention and cus-tomer profitability in a business-to-business setting. Using data from a company providing hygiene services, we look at the impact of a type of expenses targeted at individual customer relationships: the

  18. Financial evaluation of renewable energy technologies for irrigation water pumping in India

    International Nuclear Information System (INIS)

    Purohit, Pallav

    2007-01-01

    An attempt to develop a simple framework for financial evaluation of renewable energy technologies (RETs) such as photovoltaic (PV) pump, windmill pump, biogas and producer gas-driven dual fuel engine pumps for irrigation water pumping has been made. The unit cost of water and unit cost of useful energy delivered by the RETs have been estimated. The monetary benefits that accrued to the end-user have been quantified in terms of the amount of diesel or electricity saved. Financial figures of merit for the investments made in the RETs have been estimated. The effect of fuel price escalation on these measures of financial performance has also been evaluated along with the estimation of the break-even prices of fuels likely to be substituted by RETs. Results of some exemplifying calculations are presented and briefly discussed

  19. When to "Fire" Customers: Customer Cost-Based Pricing

    OpenAIRE

    Jiwoong Shin; K. Sudhir; Dae-Hee Yoon

    2012-01-01

    The widespread adoption of activity-based costing enables firms to allocate common service costs to each customer, allowing for precise measurement of both the cost to serve a particular customer and the customer's profitability. In this paper, we investigate how pricing strategies based on customer cost information affects a firm's customer acquisition and retention dynamics, and ultimately its profit, using a two-period monopoly model with high- and low-cost customer segments. Although past...

  20. HEAT PUMP USING SUBSOIL WATERS AS LOW TEMPERATURE HEAT SOURCE

    Directory of Open Access Journals (Sweden)

    Denysova Alla

    2015-08-01

    Full Text Available One of the basic directions of perfection of heat supply systems is the tendency of transition to the low-temperature heating systems based on application of heat pump installations. We consider heat supply system with heat pump installations using subsoil waters. Numerical simulation of thermal processes in the elements of a single-stage and double-stage heat pump systems has been worked out. Values of depths of wells and their quantity, necessary for effective operation of the offered installations, and values of capacity of electric water pumps for subsoil waters unit are calculated. Capacity of compressor electric drive and coefficient of performance of heat pump for the conditions of the city of Odessa are presented.

  1. IEA Annex 21. Global environmental benefits of industrial heat pumps; IEA Annex 21. Globala miljoefoerdelar med industriella vaermepumpar

    Energy Technology Data Exchange (ETDEWEB)

    Westermark, M. [Royal Inst. of Tech., Stockholm (Sweden). Dept. of Chemical Engineering and Technology

    1996-12-01

    Industrial heat pumps uses heat from an industrial process as heat source (e.g. cooling water, waste steam, or flue gas). The study thus excludes heat pumps using natural heat sources as sea water or ambient air. The advantage of industrial heat pumps are high heat source temperature (often 30-100 deg C) and high operational time (industries are often operated during the whole year). Produced heat from the heat pump replaces oil or other fuels for process heating or is exported to a district heating network. The total number of industrial heat pumps in the 8 participating countries was approx. 4600. About 2700 are used for drying of wood products and are small by Swedish standards (50-150 kW/unit). Other sectors with large numbers of heat pumps are food industry (1100 units) and chemical industry (350 units). The remaining 460 units are used in textile industry, steel industry and pulp and paper industry. Sweden has relatively few industrial heat pumps (150 units). However, the produced heat is about 500 MW and in terms of installed capacity Sweden is among the leading countries for upgrading of industrial heat sources. The energy saving potential for industrial heat pumps was computed to 2-4 % of the industrial fuel consumption (if profitability has to be obtained). About the same reductions can be reached for carbon dioxide as well as sulphur dioxide, dust, nitric oxide and hydrocarbons. In Sweden heating alternatives with low carbon dioxide emission is already common (hydro power, nuclear power, biofuels, and heat pumps). The potential for further carbon dioxide savings by industrial heat pumps is therefore relatively less than in most other countries. 16 figs, 6 tabs

  2. 76 FR 17189 - Revision to Currently Approved Information Collection: Comment Request for Customer Satisfaction...

    Science.gov (United States)

    2011-03-28

    ... Collection: Comment Request for Customer Satisfaction and Opinion Surveys and Focus Group Interviews AGENCY..., is soliciting comments on the United States Mint customer satisfaction and opinion surveys and focus... States Mint customer satisfaction and opinion surveys and focus group interviews. OMB Number: 1525-0012...

  3. Finite Element Analysis of Walking Beam of a New Compound Adjustment Balance Pumping Unit

    Science.gov (United States)

    Wu, Jufei; Wang, Qian; Han, Yunfei

    2017-12-01

    In this paper, taking the designer of the new compound balance pumping unit beam as our research target, the three-dimensional model is established by Solid Works, the load and the constraint are determined. ANSYS Workbench is used to analyze the tail and the whole of the beam, the stress and deformation are obtained to meet the strength requirements. The finite element simulation and theoretical calculation of the moment of the center axis beam are carried out. The finite element simulation results are compared with the calculated results of the theoretical mechanics model to verify the correctness of the theoretical calculation. Finally, the finite element analysis is consistent with the theoretical calculation results. The theoretical calculation results are preferable, and the bending moment value provides the theoretical reference for the follow-up optimization and research design.

  4. Arrayed architectures for multi-stage Si-micromachined high-flow Knudsen pumps

    International Nuclear Information System (INIS)

    Qin, Yutao; An, Seungdo; Gianchandani, Yogesh B

    2015-01-01

    This paper reports an evaluation and a comparison of two architectures for implementing Si-micromachined high-flow Knudsen pumps. Knudsen pumps, which operate on the principle of thermal transpiration, have been shown to have great promise for micro-scale gas phase fluidic systems such as micro gas chromatographs. Simultaneously achieving both a high flow rate and adequate blocking pressure has been a persistent challenge, which is addressed in this work by combining multiple pumps in series and addressing the resulting challenges in thermal management. The basic building block is a Si-micromachined pump with  ≈100 000 parallel channels in a 4 mm  ×  6 mm footprint. In the primary approach, multiple pump stages are stacked vertically with interleaved Si-micromachined spacers. A stacked 4-stage Knudsen pump has a form factor of 10 mm  ×  8 mm  ×  6 mm. In an alternate approach, multiple stages are arranged in a planar array. The experimental results demonstrate multiplication of the output pressure head with the number of stages, while the flow rate is maintained. For example, a stacked 4-stage Knudsen pump with 8 W power operated at atmospheric pressure provided a blocking pressure of 0.255 kPa, which was 3.6  ×  of that provided by a single-stage pump with 2 W power; while both provided a  ≈  30 sccm maximum flow rate. The performance can be customized for practical applications such as micro gas chromatography. (paper)

  5. Measured density and calculated baricity of custom-compounded drugs for chronic intrathecal infusion.

    Science.gov (United States)

    Hejtmanek, Michael R; Harvey, Tracy D; Bernards, Christopher M

    2011-01-01

    To minimize the frequency that intrathecal pumps require refilling, drugs are custom compounded at very high concentrations. Unfortunately, the baricity of these custom solutions is unknown, which is problematic, given baricity's importance in determining the spread of intrathecally administered drugs. Consequently, we measured the density and calculated the baricity of clinically relevant concentrations of multiple drugs used for intrathecal infusion. Morphine, clonidine, bupivacaine, and baclofen were weighed to within 0.0001 g and diluted in volumetric flasks to produce solutions of known concentrations (morphine 1, 10, 25, and 50 mg/mL; clonidine 0.05, 0.5, 1, and 3 mg/mL; bupivacaine 2.5, 5, 10, and 20 mg/mL; baclofen 1, 1.5, 2, and 4 mg/mL). The densities of the solutions were measured at 37°C using the mechanical oscillation method. A "best-fit" curve was calculated for plots of concentration versus density for each drug. All prepared solutions of clonidine and baclofen were hypobaric. Higher concentrations of morphine and bupivacaine were hyperbaric, whereas lower concentrations were hypobaric. The relationship between concentration and density is linear for morphine (r > 0.99) and bupivacaine (r > 0.99) and logarithmic for baclofen (r = 0.96) and clonidine (r = 0.98). This is the first study to examine the relationship between concentration and density for custom drug concentrations commonly used in implanted intrathecal pumps. We calculated an equation that defines the relationship between concentration and density for each drug. Using these equations, clinicians can calculate the density of any solution made from the drugs studied here.

  6. Adsorption pump for helium pumping out

    International Nuclear Information System (INIS)

    Donde, A.L.; Semenenko, Yu.E.

    1981-01-01

    Adsorption pump with adsorbent cooling by liquid helium is described. Shuttered shield protecting adsorbent against radiation is cooled with evaporating helium passing along the coil positioned on the shield. The pump is also equipped with primed cylindrical shield, cooled with liquid nitrogen. The nitrogen shield has in the lower part the shuttered shield, on the pump casing there is a valve used for pump pre-burning, and valves for connection to recipient as well. Pumping- out rates are presented at different pressures and temperatures of adsorbent. The pumping-out rate according to air at absorbent cooling with liquid nitrogen constituted 5x10 -4 Pa-3000 l/s, at 2x10 -2 Pa-630 l/s. During the absorbent cooling with liquid hydrogen the pumping-out rate according to air was at 4x10 -4 Pa-580 l/s, at 2x10 -3 Pa-680 l/s, according to hydrogen - at 8x10 -5 Pa-2500 l/s, at 5x10 -3 Pa-4200 l/s. During adsorbent cooling with liquid helium the rate of pumping-out according to hydrogen at 3x10 5 Pa-2400% l/s, at 6x10 3 Pa-1200 l/s, and according to helium at 3.5x10 -5 Pa-2800 l/s, at 4x10 -3 Pa-1150 l/s. The limit vacuum is equal to 1x10 -7 Pa. The volume of the vessel with liquid helium is equal to 3.5 l. Helium consumption is 80 cm 3 /h. Consumption of liquid nitrogen from the shield is 400 cm 3 /h. The limit pressure in the pump is obtained after forevacuum pumping-out (adsorbent regeneration) at 300 K temperature. The pump is made of copper. The pump height together with primed tubes is 800 mm diameter-380 mm [ru

  7. Determining customer satisfaction in anatomic pathology.

    Science.gov (United States)

    Zarbo, Richard J

    2006-05-01

    Measurement of physicians' and patients' satisfaction with laboratory services has become a standard practice in the United States, prompted by national accreditation requirements. Unlike other surveys of hospital-, outpatient care-, or physician-related activities, no ongoing, comprehensive customer satisfaction survey of anatomic pathology services is available for subscription that would allow continual benchmarking against peer laboratories. Pathologists, therefore, must often design their own local assessment tools to determine physician satisfaction in anatomic pathology. To describe satisfaction survey design that would elicit specific information from physician customers about key elements of anatomic pathology services. The author shares his experience in biannually assessing customer satisfaction in anatomic pathology with survey tools designed at the Henry Ford Hospital, Detroit, Mich. Benchmarks for physician satisfaction, opportunities for improvement, and characteristics that correlated with a high level of physician satisfaction were identified nationally from a standardized survey tool used by 94 laboratories in the 2001 College of American Pathologists Q-Probes quality improvement program. In general, physicians are most satisfied with professional diagnostic services and least satisfied with pathology services related to poor communication. A well-designed and conducted customer satisfaction survey is an opportunity for pathologists to periodically educate physician customers about services offered, manage unrealistic expectations, and understand the evolving needs of the physician customer. Armed with current information from physician customers, the pathologist is better able to strategically plan for resources that facilitate performance improvements in anatomic pathology laboratory services that align with evolving clinical needs in health care delivery.

  8. King customer forever: Customer satisfaction and beyond

    Directory of Open Access Journals (Sweden)

    Myuers James

    2004-01-01

    Full Text Available "King Customer!" So proclaimed the front cover of Business Week in a 1989 issue. At about the same time, "Rediscovering the Customer" was the title of a series of company vignettes in Fortune magazine. And a Wall Street Journal article asked, "For Customers, More Than Lip Service?" Combined, these three prestigious business publications reflected a new era in business firms perceptions of their customers and the role they should play in the formulation of company strategies and priorities. Had the "Era of the Customer" finally arrived in American business? .

  9. Divertor pumping system with NBI cryopump for JT-60

    International Nuclear Information System (INIS)

    Akino, Noboru; Kuriyama, Masaaki; Ohga, Tokumichi; Seki, Hiroshi; Tanai, Yutaka

    1998-08-01

    The pumping system for JT-60 W-shape divertor with the NBI cryopump have been developed. The pumping speed achieved in the divertor region was 13-15 m 3 /s for deuterium gas with three units of the NBI cryopumps. In a simulation experiment of helium ash exhaust through the divertor, pumping of a mixed gas of helium and deuterium has been demonstrated using the NBI cryosorption pumps covered with an argon condensed layer. Control of neutral particle pressure in the divertor region became possible by having remodeled an aperture of the existing fast shutter, which is installed between the JT-60 vacuum vessel and NBI beam-line, to be regulated. (author)

  10. Ground-source heat pump barometer

    International Nuclear Information System (INIS)

    Anon.

    2011-01-01

    In Europe the ground-source heat pump market contracted for the second year running by 2.9% between 2009 and 2010. Around 103.000 units were sold in 2010, taking the number of installed units over one million. The 3 European countries with the most sales are Sweden (31953 units, +16%), Germany (25516 units, -13%) and France (12250 units, -21%). The drop in sales is generally due to market contraction on the current recession but some specificities exist: for instance the insufficient training of the installers has led to under-performance and to a bad image of this energy in France. The Swedish and German manufacturers are in a very strong position and are increasing their market share in the main European markets. (A.C.)

  11. How to strengthen customer loyalty, using customer segmentation?

    Directory of Open Access Journals (Sweden)

    MELNIC Elena Lidia

    2017-01-01

    Full Text Available Do you provide exceptional customer service?”, “Is the customer service in your company extraordinary?” “How to convert satis fied customers into loyal customers?” - are the most frequent questions of today’s managers and have driven the research on this article to getting the answer to a highly important marketing topic “How to strengthen customer loyalty using customer segmentation?”. Anyone who has bought a product or a service has probably suffered at least once from a company’s apparent indifference to what should be its first concern: the customer experiences. If this is the case, the company is in a wrong direction, since loyalty is the most powerful tool in today competitive market. To strengthen the bonds with these high-profit customers, innovative companies are deploying enterprise-wide strategies built on consumer segmentation.

  12. Financial evaluation of renewable energy technologies for irrigation water pumping in India

    Energy Technology Data Exchange (ETDEWEB)

    Purohit, Pallav [Research Programme on International Climate Policy, Hamburg Institute of International Economics (HWWI), Hamburg (Germany)

    2007-06-15

    An attempt to develop a simple framework for financial evaluation of renewable energy technologies (RETs) such as photovoltaic (PV) pump, windmill pump, biogas and producer gas-driven dual fuel engine pumps for irrigation water pumping has been made. The unit cost of water and unit cost of useful energy delivered by the RETs have been estimated. The monetary benefits that accrued to the end-user have been quantified in terms of the amount of diesel or electricity saved. Financial figures of merit for the investments made in the RETs have been estimated. The effect of fuel price escalation on these measures of financial performance has also been evaluated along with the estimation of the break-even prices of fuels likely to be substituted by RETs. Results of some exemplifying calculations are presented and briefly discussed. (author)

  13. Load beam unit replaceable inserts for dry coal extrusion pumps

    Science.gov (United States)

    Saunders, Timothy; Brady, John D.

    2012-11-13

    A track assembly for a particulate material extrusion pump according to an exemplary aspect of the present disclosure includes a link assembly with a roller bearing. An insert mounted to a load beam located such that the roller bearing contacts the insert.

  14. Solar photovoltaic water pumping system using a new linear actuator

    OpenAIRE

    Andrada Gascón, Pedro; Castro, Javier

    2007-01-01

    In this paper a photovoltaic solar pumping system using a new linear actuator is presented. This linear actuator is a double-sided flat two-phase variable-reluctance linear stepper motor that moves a piston-type water pump with the help of a rope, a pulley and a counterweight. The entire actuator pump ensemble is controlled by a simple electronic unit that manages the electric power generated by a photovoltaic array. The proposed system is suitable for rural communities in developing...

  15. The Impact of Customer Relationship Management to Customer Loyalty Through Customer Satisfaction in Cabal Dining Manado

    OpenAIRE

    Pandowo, Merinda; Pangemanan, Sifrid S.; Wattilete, Randy

    2013-01-01

    Customer relationship management is the one influencing customer loyalty, but to get customer loyalty we should know how to make customer satisfaction. This research is purposed to analyze the impact of customer relationship management to customer loyalty through customer satisfaction in Cabal Dining Manado. This research used the Path analysis as the method of this research. Population in this research is mainly in this research is people in Manado. The sample of this research is 100 respond...

  16. Pumping mechanisms in sputter-ion pumps low pressure operation

    International Nuclear Information System (INIS)

    Welch, K.M.

    1991-01-01

    It is shown that significant H 2 pumping occurs in the walls of triode pumps. Also, H 2 is pumped in the anode cells of sputter-ion pumps. This pumping occurs in a manner similar to that by which the inert gases are pumped. That is, H 2 is pumped in the walls of the anode cells by high energy neutral burial. Hydrogen in the pump walls and anodes limits the base pressure of the pump

  17. Cost cutting by adjusting crank counterbalanced sucker rod pumping units; Einstellung der Gegengewichte von Tiefenpumpenantrieben mit dynamischem Momentausgleich

    Energy Technology Data Exchange (ETDEWEB)

    Huber, M. [Montanuniv. Leoben (Austria). Inst. fuer Foerdertechnik und Konstruktionslehre; Kessler, F. [Montanuniv. Leoben (Austria). Inst. fuer Foerdertechnik und Konstruktionslehre

    1995-04-01

    Oil production by means of sucker rod pumping units is the oldest and most frequently used method. Adjusting the counterweight to reduce the torque at the gearbox is still a significant problem. Depending on the procedure, counterbalancing produces various costs due to the manhours necessary. Because the often-used procedures are very time-consuming, in the past a precise positioning of the counterweight is often put aside. This, however, can lead to the risk of much higher costs as a result of gearbox damage. Providing a simple and time-saving method of adjusting the counterweight is therefore of greatest importance to all users. In this article a PC-program is developed, which is easy to handle and needs no expensive hardware. Compared to other methods, the here decribed program reduces the costs for the correct adjustment of the counterweight on average by around 60%. Finally, very simple steps to reduce costs, while running sucker rod pumping units are explained. (orig.) [Deutsch] Die Einstellung der Gegengewichte zaehlt zu den kostenintensivsten Arbeiten an konventionellen Tiefpumpenantrieben. Die derzeit am haeufigsten verwendeten messtechnischen Methoden wie die Motorstrom-Methode oder die Drehzahl-Methode sind sehr zeitraubend. Die rechnerischen Verfahren stellen im allgemeinen hohe Anforderungen an das Personal und an die verwendete Hardware. In diesem Beitrag wird ein PC-Programm vorgestellt, das besonders einfach zu bedienen ist und keine teuren Geraete erfordert. Gegenueber den messtechnischen Methoden koennen durch die Verwendung dieses Programmes die Kosten fuer eine Gegengewichtseinstellung um durchschnittlich 60% gesenkt werden. Abschliessend werden einfache, in der Praxis leicht realisierbare Massnahmen zur Kostenreduktion beim Betrieb von Tiefpumpenantrieben vorgestellt. (orig.)

  18. Analysis of Customer Loyalty through Total Quality Service, Customer Relationship Management and Customer Satisfaction

    Science.gov (United States)

    Binsar Kristian P., Feliks Anggia; Panjaitan, Hotman

    2014-01-01

    This research talks about total quality service and customer relationship management effects toward customer satisfaction and its impact on customer loyalty. Fast food restaurant KFC, always strives to continue to make improvements in total quality service, so that customer satisfaction can be maintained, which in turn will have an impact on…

  19. Pumping mechanisms in sputter-ion pumps low pressure operation

    International Nuclear Information System (INIS)

    Welch, K.M.

    1991-01-01

    It is shown that significant H 2 pumping occurs in the walls of triode pumps. Also, H 2 is pumped in the anode cells of sputter-ion pumps. This pumping occurs in a manner similar to that by which the inert gases are pumped. That is, H 2 pumped in the walls of the anode cells by high energy neutral burial. Hydrogen in the pump walls and anodes limits the base pressure of the pump. 13 refs., 5 figs., 1 tab

  20. Pencapaian Tujuan Perusahaan dengan Customer Relationship Management pada Industri Jasa Telekomunikasi

    Directory of Open Access Journals (Sweden)

    Adhi Nugroho Chandra

    2013-12-01

    Full Text Available Marketing strategies can include forms of chosen marketing communications and marketing mix strategy. A company should maintain its consumer loyalty in a long term to prevent its product being “lost” due to lack of after-sales service. Thus, a concept of customer relationship management appears to improve customer satisfaction. Furthermore, for the company, implementing a strong customer relationship management will support other business units so that the corporate goal to gain profit will be achieved, considering the function of CRM is part of marketing unit the as spearhead of the company. CRM development cannot beseparated from technology. Therefore the use of CRM combined with web-based technology will result in a line of the target of a company, especially a telecommunication company, to face competition.

  1. Insulin Pump Malfunction During Hospitalization: Two Case Reports.

    Science.gov (United States)

    Faulds, Eileen R; Wyne, Kathleen L; Buschur, Elizabeth O; McDaniel, Jodi; Dungan, Kathleen

    2016-06-01

    Insulin pump malfunctions and failures continue to occur; however, more severe malfunctions such as the "runaway pump" phenomenon are rarely reported. This article describes two cases of pump malfunction in which pump users appear to have received an unsolicited bolus of insulin resulting in severe episodes of hypoglycemia during hospitalization. Both cases of insulin pump malfunction occurred in the inpatient setting at a large academic medical center in the United States. An analysis of the corresponding insulin pump downloads was performed. The Food and Drug Administration's (FDA's) Manufacturer and User Facility Device Experience (MAUDE) database was searched for similar cases involving Medtronic (Northridge, CA) insulin pumps using the terms "pump," "infusion," "insulin AND malfunction AND Medtronic." The two cases described show remarkable similarities, each demonstrating a severe hypoglycemic event preceded by an infusion site change followed by an alarm. In both cases a rapid spraying of insulin was reported. The insulin pump downloads validated much of the patients' and medical staff's descriptions of events. The FDA's MAUDE database search revealed 425 cases meeting our search term criteria. All cases were reviewed. Seven cases were identified involving independent movement of the reservoir piston. The cases detailed are the first to describe an insulin pump malfunction of this nature in the hospital setting involving unsolicited insulin boluses leading to severe hypoglycemia. The cases are particularly compelling in that they were witnessed by medical personnel. Providers and patients should receive instruction education on the recognition and management of insulin pump malfunction.

  2. The main pump motor remote visual check in the application of the domestic nuclear power plants

    International Nuclear Information System (INIS)

    Ge Lianwei; Yu Tao; Fang Jiang; Zhang Ting; Zhang Xingtian; Ding Youyuan

    2014-01-01

    In this paper, the Qinshan nuclear power station the first main pump motor to the successful implementation of remote visual inspection the main pump motor remote visual inspection applications. Qinshan Nuclear Power Plant Units 1 and 2 of the main pump motor inspection results show that the key components of the Qinshan Nuclear Power Plant Units 1 and 2 of the main pump rotor, stator end coils good condition, its problems for 10 years in the motor does not affect the normal use of the motor state disintegration overhaul problems tracking disintegration overhaul in 10 years. (authors)

  3. Standards and Customer Service: Employees Behavior towards Customers

    Directory of Open Access Journals (Sweden)

    Venelin Terziev

    2017-09-01

    Full Text Available Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment. The development and implementation of standards requires the organization to accurately determine customer service types, the cost of providing alternative services, and measures for measuring and controlling the services provided. At the core of the developed and implemented standards is the development and establishment of the customer service policy, which should start with a consumer demand analysis. The definition of customer service level should allow for quantitative measurement because the vague and quantifiable policy does not provide opportunities for evaluation and control of the activities and expenses of customer service. When developing service standards, it is appropriate to apply an algorithm that focuses primarily on standards related to employee behavior towards customers. This paper explores the need and capability to develop customer service standards and provides an algorithm for developing standards for employee behavior toward customers.

  4. Wide Range Vacuum Pumps for the SAM Instrument on the MSL Curiosity Rover

    Science.gov (United States)

    Sorensen, Paul; Kline-Schoder, Robert; Farley, Rodger

    2014-01-01

    Creare Incorporated and NASA Goddard Space Flight Center developed and space qualified two wide range pumps (WRPs) that were included in the Sample Analysis at Mars (SAM) instrument. This instrument was subsequently integrated into the Mars Science Laboratory (MSL) "Curiosity Rover," launched aboard an Atlas V rocket in 2011, and landed on August 6, 2012, in the Gale Crater on Mars. The pumps have now operated for more than 18 months in the Gale Crater and have been evacuating the key components of the SAM instrument: a quadrupole mass spectrometer, a tunable laser spectrometer, and six gas chromatograph columns. In this paper, we describe the main design challenges and the ways in which they were solved. This includes the custom design of a miniaturized, high-speed motor to drive the turbo drag pump rotor, analysis of rotor dynamics for super critical operation, and bearing/lubricant design/selection.

  5. Regulating vacuum pump speed with feedback control

    International Nuclear Information System (INIS)

    Ludington, D.C.; Aneshansley, D.J.; Pellerin, R.; Guo, F.

    1992-01-01

    Considerable energy is wasted by the vacuum pump/motor on dairy farms. The output capacity (m 3 /min or cfm) of the vacuum pump always exceeds the capacity needed to milk cows and wash pipelines. Vacuum pumps run at full speed and load regardless of actual need for air. Excess air is admitted through a controller. Energy can be saved from electrical demand reduced by regulating vacuum pump speed according to air based on air usage. An adjustable speed drive (ASD) on the motor and controlled based upon air usage, can reduce the energy used by the vacuum pump. However, the ASD unit tested could not maintain vacuum levels within generally accepted guidelines when air usage changed. Adding a high vacuum reserve and a dual vacuum controller between the vacuum pump and the milking pipeline brought vacuum stability within guidelines. The ASD/dual vacuum system can reduce energy consumption and demand by at least 50 percent during milking and provide better vacuum stability than conventional systems. Tests were not run during washing cycles. Using 1990 costs and only the energy saved during milking, the simple payback on investment in new equipment for a 5 hp motor, speed controller and vacuum regulator would be about 5 years

  6. Organizational Change: A Study of the Integrated Customer Support System at United States Transportation Command

    National Research Council Canada - National Science Library

    Williams, Kim

    2001-01-01

    ...) System, a Customer Relationship Management solution. This strategic objective to integrate ICS into the Defense Transportation System working environment is an attempt to provide immediate and complete responsiveness to external customer needs...

  7. Development of a gas fired Vuilleumier heat pump for residential heating

    DEFF Research Database (Denmark)

    Carlsen, Henrik

    1989-01-01

    A natural gas-driven heat pump based on the Vuilleumier principle has been developed for use in single-family houses. The pump has a heat output of 7.5 kW at a coefficient of performance of 1.62 based on the lower heat content of the gas fuel. The heat pump uses helium as working fluid at 20 MPa...... mean pressure, and it is designed as a semihermetic unit. A crank mechanism distinguished by very small loads on the piston rings was developed. The advantages and disadvantages of the Vuilleumier principle for heat-driven heat pumps are discussed. Results of the extensive experimental work...... are presented. A new 20 kW Vuilleumier heat pump is briefly described...

  8. US heat pump research and development projects, 1976-1986

    Energy Technology Data Exchange (ETDEWEB)

    Zimmerman, K.H.

    1987-04-01

    This document, which is an updated version of US Heat Pump Research and Development Projects, published in August 1982 by the US Department of Energy, is a compilation of one-page summaries and publication and patent information for 233 individual research and development projects on heat pumps covering the years 1976 through 1986. The majority of the projects refer to heat pumps in space-conditioning applications. The document is intended to include information on all projects in the United States for which results are publicly available. Ten different indexes are included to aid the reader in locating specific projects.

  9. Preventing customer defection and stimulating return of the lost customers

    Directory of Open Access Journals (Sweden)

    Senić Radoslav

    2013-01-01

    Full Text Available Customers represent company's most valuable asset. Company can assure its survival, further growth and development by retaining existing, attracting new and returning lost customers. Retaining existing, loyal customers is the most profitable business activity, attracting new ones is the most expensive, while returning lost and frequently forgotten customers is a type of business activity that still generates modest interest among researchers and practitioners. So far, marketing strategies have been mainly directed towards the first two categories of customers. The objective of this paper is dedicated to customer defection and returning lost customers. Paper discusses customer relationship life-cycle and the significance of managing customer return within it, types of customer defections, the process of managing return, as well as, the reasons that led to customer defection.

  10. 77 FR 64031 - United States-Peru Trade Promotion Agreement

    Science.gov (United States)

    2012-10-18

    ... Trade Promotion Agreement AGENCIES: U.S. Customs and Border Protection, Department of Homeland Security... tariff treatment and other customs-related provisions of the United States-Peru Trade Promotion Agreement... other customs-related provisions of the United States-Peru Trade Promotion Agreement (PTPA). Please...

  11. Validation of SAPS3 admission score and its customization for use in Korean intensive care unit patients: a prospective multicentre study.

    Science.gov (United States)

    Lim, So Yeon; Koh, Shin Ok; Jeon, Kyeongman; Na, Sungwon; Lim, Chae-Man; Choi, Won-Il; Lee, Young-Joo; Kim, Seok Chan; Chon, Gyu Rak; Kim, Je Hyeong; Kim, Jae Yeol; Lim, Jaemin; Rhee, Chin Kook; Park, Sunghoon; Kim, Ho Cheol; Lee, Jin Hwa; Lee, Ji Hyun; Park, Jisook; Koh, Younsuck; Suh, Gee Young

    2013-08-01

    To externally validate the simplified acute physiology score 3 (SAPS3) and to customize it for use in Korean intensive care unit (ICU) patients. This is a prospective multicentre cohort study involving 22 ICUs from 15 centres throughout Korea. The study population comprised patients who were consecutively admitted to participating ICUs from 1 July 2010 to 31 January 2011. A total of 4617 patients were enrolled. ICU mortality was 14.3%, and hospital mortality was 20.6%. The patients were randomly assigned into one of two cohorts: a development (n = 2309) or validation (n = 2308) cohort. In the development cohort, the general SAPS3 had good discrimination (area under the receiver operating characteristics curve = 0.829), but poor calibration (Hosmer-Lemeshow goodness-of-fit test H = 123.06, P Customization was achieved by altering the logit of the original SAPS3 equation. The new equation for Korean ICU patients was validated in the validation cohort, and demonstrated both good discrimination (area under the receiver operating characteristics curve = 0.835) and good calibration (H = 4.61, P = 0.799, C = 5.67, P = 0.684). General and regional Australasia SAPS3 admission scores showed poor calibration for use in Korean ICU patients, but the prognostic power of the SAPS3 was significantly improved by customization. Prediction models should be customized before being used to predict mortality in different regions of the world. © 2013 The Authors. Respirology © 2013 Asian Pacific Society of Respirology.

  12. Solar assisted heat pump on air collectors: A simulation tool

    Energy Technology Data Exchange (ETDEWEB)

    Karagiorgas, Michalis; Galatis, Kostas; Tsagouri, Manolis [Department of Mechanical Engineering Educators, ASPETE, N. Iraklio, GR 14121 (Greece); Tsoutsos, Theocharis [Environmental Engineering Dept., Technical University of Crete, Technical University Campus, GR 73100, Chania (Greece); Botzios-Valaskakis, Aristotelis [Centre for Renewable Energy Sources (CRES), 19th km Marathon Ave., GR 19001, Pikermi (Greece)

    2010-01-15

    The heating system of the bioclimatic building of the Greek National Centre for Renewable Energy Sources (CRES) comprises two heating plants: the first one includes an air source heat pump, Solar Air Collectors (SACs) and a heat distribution system (comprising a fan coil unit network); the second one is, mainly, a geothermal heat pump unit to cover the ground floor thermal needs. The SAC configuration as well as the fraction of the building heating load covered by the heating plant are assessed in two operation modes; the direct (hot air from the collectors is supplied directly to the heated space) and the indirect mode (warm air from the SAC or its mixture with ambient air is not supplied directly to the heated space but indirectly into the evaporator of the air source heat pump). The technique of the indirect mode of heating aims at maximizing the efficiency of the SAC, saving electrical power consumed by the compressor of the heat pump, and therefore, at optimizing the coefficient of performance (COP) of the heat pump due to the increased intake of ambient thermal energy by means of the SAC. Results are given for three research objectives: assessment of the heat pump efficiency whether in direct or indirect heating mode; Assessment of the overall heating plant efficiency on a daily or hourly basis; Assessment of the credibility of the suggested simulation model TSAGAIR by comparing its results with the TRNSYS ones. (author)

  13. The impact of customer-specific marketing expenses on customer retention and customer profitability

    NARCIS (Netherlands)

    S. van Triest (Sander); M.J.G. Bun (Maurice); E.M. van Raaij (Erik); M.J.A. Vernooij (Maarten)

    2009-01-01

    textabstractWe study the effects of customer-specific marketing expenses on customer retention and customer profitability in a business-to-business setting. Using data from a company providing hygiene services, we look at the impact of a hitherto unstudied type of expense targeted at individual

  14. [A cross-level analysis of the links between service quality and disconfirmation of expectations and customer satisfaction].

    Science.gov (United States)

    Sánchez-Hernández, Rosa M; Martínez-Tur, Vicente; González-Morales, M Gloria; Ramos, José; Peiró, José M

    2009-08-01

    This article examines links between disconfirmation of expectations and functional and relational service quality perceived by employees and customer satisfaction. A total of 156 employees, who were working in 52 work units, participated in the research study. In addition, 517 customers who were assisted by these work units were surveyed. Using a cross-level approach, we used a random coefficient model to test the aforementioned relationships. A strong relationship between disconfirmation of expectations and customer satisfaction was observed. Also, the results confirmed that functional service quality maintains an additional and significant association with customer satisfaction. In contrast, there were no significant relationships between relational service quality and customer satisfaction. The article concludes with a discussion of these results.

  15. UK service level audit of insulin pump therapy in paediatrics.

    Science.gov (United States)

    Ghatak, A; Paul, P; Hawcutt, D B; White, H D; Furlong, N J; Saunders, S; Morrison, G; Langridge, P; Weston, P J

    2015-12-01

    To conduct an audit of insulin pump therapy in the UK after the issue of guidelines for the use of continuous subcutaneous insulin infusion by NICE in 2008 (Technology Appraisal 151). All centres in the UK, providing pump services to children and young people were invited to participate in an online audit. Audit metrics were aligned to NICE Technology Appraisal 151 and an electronic data collection tool was used. Of the 176 UK centres identified as providing pump services, 166 (94.3%) participated in the study. A total of 5094 children and young people were identified as using continuous subcutaneous insulin infusion (19% of all paediatric patients with Type 1 diabetes), with a median (range) of 16.9 (0.67-69.4)% per centre. Units had a median of 0.58 consultant sessions, 0.43 full-time equivalent diabetic specialist nurses, and 0.1 full-time equivalent dieticians delivering the pump service. The majority of this time was not formally funded. Families could access 24-h clinical and technical support (83% units), although the delivery varied between consultant, diabetic specialist nurse and company representatives. Only 53% of units ran, or accessed, structured education programmes for continuous subcutaneous insulin infusion use. Most units (86%) allowed continuous subcutaneous insulin infusion use for paediatric inpatients, but only 56% had written guidelines for this scenario. Nine percent of units had encountered funding refusal for a patient fulfilling NICE (Technology Appraisal 151) criteria. The number of children and young people on continuous subcutaneous insulin infusion therapy is consistent with numbers estimated by NICE. There is a worrying lack of funded healthcare professional time. The audit also identified gaps in the provision of structured education and absence of written inpatient guidelines. © 2015 The Authors. Diabetic Medicine © 2015 Diabetes UK.

  16. Study of Demand as Frequency Controlled Reserve in Nordic Power System

    DEFF Research Database (Denmark)

    Zhao, Haoran; Wu, Qiuwei; Huang, Shaojun

    2016-01-01

    This paper investigates the efficacy of Demand Frequency Reserve (DFR) in Nordic power system. Heat pump, due to its switching flexibility, less disturbing impacts to customers and promising future in application, is used to represent DFR in the study. Thermodynamics of the heat pump unit...

  17. Model of a thermal energy storage device integrated into a solar assisted heat pump system for space heating

    International Nuclear Information System (INIS)

    Badescu, Viorel

    2003-01-01

    Details about modelling a sensible heat thermal energy storage (TES) device integrated into a space heating system are given. The two main operating modes are described. Solar air heaters provide thermal energy for driving a vapor compression heat pump. The TES unit ensures a more efficient usage of the collected solar energy. The TES operation is modeled by using two non-linear coupled partial differential equations for the temperature of the storage medium and heat transfer fluid, respectively. Preliminary results show that smaller TES units provide a higher heat flux to the heat pump vaporiser. This makes the small TES unit discharge more rapidly during time periods with higher thermal loads. The larger TES units provide heat during longer time periods, even if the heat flux they supply is generally smaller. The maximum heat flux is extracted from the TES unit during the morning. Both the heat pump COP and exergy efficiency decrease when the TES unit length increases. Also, the monthly thermal energy stored by the TES unit and the monthly energy necessary to drive the heat pump compressor are increased by increasing the TES unit length

  18. Honda WT20K1C 2 inch electric driven trash pump and Honda ES6500c generator

    International Nuclear Information System (INIS)

    1992-01-01

    Recovery of highly volatile hydrocarbon spills has always presented safety problems due to the explosive, flammable nature of the product being recovered. In an effort to increase safety, decrease spill response time, and improve recovery and/or pumping of hydrocarbons, an electric driven trash pump has been designed, developed, and tested. This pump has the capacity to recover and/or pump volatile and flammable substances such as condensate, gasoline, diesel fuel, and light gravity crude oil products in a safe manner. The pumping unit consists of an electric motor rated for use in hazardous locations, a trash pump with a Duraprene impeller and pump body, a motor/pump frame, and a Honda ES6500c generator that powers the pump motor through up to 100 feet of cable. A remote control switch is used to operate the unit so that workers can stay at least 30 m away while it is running. 5 figs

  19. The effect of step height on the performance of three-dimensional ac electro-osmotic microfluidic pumps.

    Science.gov (United States)

    Urbanski, John Paul; Levitan, Jeremy A; Burch, Damian N; Thorsen, Todd; Bazant, Martin Z

    2007-05-15

    Recent numerical and experimental studies have investigated the increase in efficiency of microfluidic ac electro-osmotic pumps by introducing nonplanar geometries with raised steps on the electrodes. In this study, we analyze the effect of the step height on ac electro-osmotic pump performance. AC electro-osmotic pumps with three-dimensional electroplated steps are fabricated on glass substrates and pumping velocities of low ionic strength electrolyte solutions are measured systematically using a custom microfluidic device. Numerical simulations predict an improvement in pump performance with increasing step height, at a given frequency and voltage, up to an optimal step height, which qualitatively matches the trend observed in experiment. For a broad range of step heights near the optimum, the observed flow is much faster than with existing planar pumps (at the same voltage and minimum feature size) and in the theoretically predicted direction of the "fluid conveyor belt" mechanism. For small step heights, the experiments also exhibit significant flow reversal at the optimal frequency, which cannot be explained by the theory, although the simulations predict weak flow reversal at higher frequencies due to incomplete charging. These results provide insight to an important parameter for the design of nonplanar electro-osmotic pumps and clues to improve the fundamental theory of ACEO.

  20. 76 FR 4733 - Atlantic Southeast Airlines, a Subsidiary of Skywest, Inc., Airport Customer Service Division...

    Science.gov (United States)

    2011-01-26

    ... Airlines, a Subsidiary of Skywest, Inc., Airport Customer Service Division, Fort Smith, AR; Notice of... Customer Service Division v. United States Secretary of Labor (Court No. 09- 00522). On September 28, 2009... 35. Workers at the subject firm (subject worker group) provided airline customer services. AR 4,8,14...

  1. Annual Summary Report, February to December 1998, for the 100-HR-3 and 100-KR-4 Pump-and-Treat Operations and Operable Units

    International Nuclear Information System (INIS)

    Boutin, R. J.

    1999-01-01

    This annual summary report discusses the interim remedial actions at the 100-HR-3 and 100-KR-4 Operable Units (OUs) for February 1,1998, through December 31, 1998. This is the second annual summary report that has been submitted for these OUs; the first report was released in April 1998 (DOE-RL 1998). Ongoing annual summaries and performance evaluations of each of the pump-and-treat systems are required by the Remedial Design Report and Remedial Action Work Plan for the 100-HR-3 and 100-KR-4 Groundwater Operable Units' Interim Action (RDR/RAWP) (DOE-RL 1996)

  2. Pumps for nuclear power stations

    International Nuclear Information System (INIS)

    Ogura, Shiro

    1979-01-01

    16 nuclear power plants are in commercial operation in Japan, and nuclear power generation holds the most important position among various substitute energies. Hereafter also, it is expected that the construction of nuclear power stations will continue because other advantageous energy sources are not found. In this paper, the outline of the pumps used for BWR plants is described. Nuclear power stations tend to be large scale to reduce the construction cost per unit power output, therefore the pumps used are those of large capacity. The conditions to be taken in consideration are high temperature, high pressure, radioactive fluids, high reliability, hydrodynamic performances, aseismatic design, relevant laws and regulations, and quality assurance. Pumps are used for reactor recirculation system, control rod driving hydraulic system, boric acid solution injecting system, reactor coolant purifying system, fuel pool cooling and purifying system, residual heat removing system, low pressure and high pressure core spraying systems, and reactor isolation cooling system, for condensate, feed water, drain and circulating water systems of turbines, for fresh water, sea water, make-up water and fire fighting services, and for radioactive waste treating system. The problems of the pumps used for nuclear power stations are described, for example, the requirement of high reliability, the measures to radioactivity and the aseismatic design. (Kako, I.)

  3. Cooling devices and methods for use with electric submersible pumps

    Science.gov (United States)

    Jankowski, Todd A; Hill, Dallas D

    2014-12-02

    Cooling devices for use with electric submersible pump motors include a refrigerator attached to the end of the electric submersible pump motor with the evaporator heat exchanger accepting all or a portion of the heat load from the motor. The cooling device can be a self-contained bolt-on unit, so that minimal design changes to existing motors are required.

  4. Centrifugal pumps

    CERN Document Server

    Anderson, HH

    1981-01-01

    Centrifugal Pumps describes the whole range of the centrifugal pump (mixed flow and axial flow pumps are dealt with more briefly), with emphasis on the development of the boiler feed pump. Organized into 46 chapters, this book discusses the general hydrodynamic principles, performance, dimensions, type number, flow, and efficiency of centrifugal pumps. This text also explains the pumps performance; entry conditions and cavitation; speed and dimensions for a given duty; and losses. Some chapters further describe centrifugal pump mechanical design, installation, monitoring, and maintenance. The

  5. Pengaruh Customer Perceived Value Terhadap Customer Satisfaction PT. Xyz

    OpenAIRE

    Sucahyo, Martinus Wilman

    2017-01-01

    Penelitian ini membahas tentang Customer Perceived Value terhadap Customer Satisfaction PT. XYZ. Dalam penelitian ini, Customer Perceived Value diukur melalui dimensi Core Product Value, Service Value dan Relationship Value. Masing-masing dimensi ini akan diuji pengaruhnya terhadap Customer Satisfaction, baik secara simultan maupun secara parsial, serta dimensi mana yang paling berpengaruh terhadap Customer Satisfaction. Sampel penelitian berjumlah 100 pelanggan PT. XYZ. Data penelitian diola...

  6. Maturing Pump Technology for EVA Applications in a Collaborative Environment

    Science.gov (United States)

    Hodgson, Edward; Dionne, Steven; Gervais, Edward; Anchondo, Ian

    2012-01-01

    The transition from low earth orbit Extravehicular Activity (EVA) for construction and maintenance activities to planetary surface EVA on asteroids, moons, and, ultimately, Mars demands a new spacesuit system. NASA's development of that system has resulted in dramatically different pumping requirements from those in the current spacesuit system. Hamilton Sundstrand, Cascon, and NASA are collaborating to develop and mature a pump that will reliably meet those new requirements in space environments and within the design constraints imposed by spacesuit system integration. That collaboration, which began in the NASA purchase of a pump prototype for test evaluation, is now entering a new phase of development. A second generation pump reflecting the lessons learned in NASA's testing of the original prototype will be developed under Hamilton Sundstrand internal research funding and ultimately tested in an integrated Advanced Portable Life Support System (APLSS) in NASA laboratories at the Johnson Space Center. This partnership is providing benefit to both industry and NASA by supplying a custom component for EVA integrated testing at no cost to the government while providing test data for industry that would otherwise be difficult or impossible to duplicate in industry laboratories. This paper discusses the evolving collaborative process, component requirements and design development based on early NASA test experience, component stand alone test results, and near term plans for integrated testing at JSCs.

  7. Smart Markets for Transferable Pumping Rights

    Science.gov (United States)

    Brozovic, N.; Young, R.

    2016-12-01

    While no national policy on groundwater use exists in the United States, local groundwater management is emerging across the country in response to concerns and conflicts over declining well yields, land subsidence, and the depletion of hydrologically connected surface waters. Management strategies include well drilling moratoria, pumping restrictions, and restrictions on the expansion of irrigated land. To provide flexibility to groundwater users, local regulatory authorities increasingly have begun to allow the transfer of groundwater rights as a cost-effective management tool. Markets can be a versatile risk management tool, helping communities to cope with scarcity, to meet goals for sustainability, and to grow resilient local economies. For example, active groundwater rights transfers exist in the High Plains region of the United States. Yet, several barriers to trade exist: high search costs for interested parties, complicated requirements for regulatory compliance, and reluctance to share sensitive financial information. Additionally, groundwater pumping leads to several kinds of spatial and intertemporal externalities such as stream depletion. Indeed, groundwater management schemes that reallocate water between alternate pumping locations are often explicitly designed to change the distribution and magnitude of pumping externalities. Reallocation may be designed to minimize unwanted impacts on third parties or to encourage trades that reduce the magnitude of externalities. We discuss how smart markets can deal with complex biophysical constraints while also encouraging active trading, therefore ensuring local goals for aquifer sustainability while growing local economies. Smart markets address these issues by providing a centralized hub for trading, automating the process of regulatory compliance by only matching buyers and sellers eligible to trade as specified in the regulations, and maintaining anonymous, confidential bidding.

  8. Customer choice and green power marketing in the United States: how far can it take us?

    International Nuclear Information System (INIS)

    Wiser, Ryan; Bolinger, Mark; Holt, Edward

    2000-01-01

    This article explores whether and to what extent individuals are willing to voluntarily pay a premium for products that provide public environmental benefits. In particular, we critically review and analyze the status and impacts of U.S. green power marketing to date. Green power marketing - the business of selling electricity products distinguished by their environmental attributes - seeks to develop a private market for renewable energy driven by consumer demand for green products. Debate has centered on the ability of such a market to provide a significant level of support for renewable energy sources. This paper examines experience to date with green power markets in the United States, proving an historical overview, reviewing product offerings, assessing customer response, and calculating overall support for renewable energy. While market research shows that a majority of the populace states a willingness to pay a premium for renewable energy, early experience with green power marketing shows that those attitudes have not yet translated into large-scale behavior change, tracking experience in other environment product markets. While a niche market for green power does exist, the data presented in this paper indicate that the collective impact of customer-driven demand on renewable generation has been modest thus far. Much will need to be done if this market is to play a strong role in supporting renewable energy in the early part of the millennium. Several lessons on how to potentially improve the prospects of green power marketing are therefore discussed. (author)

  9. Customization Issues

    DEFF Research Database (Denmark)

    Jørgensen, Kaj Asbjørn; Brunø, Thomas Ditlev; Taps, Stig B.

    2014-01-01

    Implementation of mass customization and product configuration in companies requires fundamental considerations about how products can fulfil the demand from customers. In order to support such decision-making, a multi-level model for customization is developed. This model identifies four different...... levels of customization, ranging from the structure level at the bottom, through the performance level and the experience level, to the learning level at the top. The model also has a dual view with customers/demand at one side and product/supplier at the other side. It is a rather general model, which...... can be applied to many types of products, and typically, product designers must decide how far up in levels the customization should aim. In this paper, the four-level customization model is applied to wheel chairs....

  10. Customer complaints and recovery effectiveness : A customer base approach

    NARCIS (Netherlands)

    Knox, G.; van Oest, R.D.

    2014-01-01

    Although customer complaints are a well-studied aspect of business, no study has measured the impact of actual complaints and recoveries on subsequent customer purchasing. The authors develop a customer base model to investigate the effectiveness of recovery in preventing customer churn. They

  11. Discussion on application of water source heat pump technology to uranium mines

    International Nuclear Information System (INIS)

    An Qiang

    2011-01-01

    Application of water source heat pump units in recovering waste heat from uranium mines is discussed, and several forms of waste heat recovery are introduced. The problems in the application of water source heat pump technology are analyzed. Analysis results show that the water source heat pump technology has broad application prospects in uranium mines, and it is a way to exchange existing structure of heat and cold sources in uranium mines. (authors)

  12. LMFBR with booster pump in pumping loop

    International Nuclear Information System (INIS)

    Rubinstein, H.J.

    1975-01-01

    A loop coolant circulation system is described for a liquid metal fast breeder reactor (LMFBR) utilizing a low head, high specific speed booster pump in the hot leg of the coolant loop with the main pump located in the cold leg of the loop, thereby providing the advantages of operating the main pump in the hot leg with the reliability of cold leg pump operation

  13. Studying the dynamical characteristics of pumps in NPP unit auxiliary water system under operational conditions

    International Nuclear Information System (INIS)

    Belyaev, S.G.; Puzanov, A.I.; Belikov, V.P.; Dizik, B.S.

    1990-01-01

    Hydrodynamic loads appearing in the flow-through part of pump aggregates of the system of auxiliary water supply in NPP with variations in the operation modes are investigated. It is shown that during operation of centrifugal pumps the position of the mode on the pump characteristic plot must be controlled. When the mode point exceeds the limits of the working zone it results in a considerable increase of dynamic loads: pressure pulsation and vibration. As the flow rate increase the decrease in dynamic loads is recorded at low frequencies of about 2-4 Hz

  14. Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate.

    Science.gov (United States)

    Salanova, Marisa; Agut, Sonia; Peiró, José María

    2005-11-01

    This study examined the mediating role of service climate in the prediction of employee performance and customer loyalty. Contact employees (N=342) from 114 service units (58 hotel front desks and 56 restaurants) provided information about organizational resources, engagement, and service climate. Furthermore, customers (N=1,140) from these units provided information on employee performance and customer loyalty. Structural equation modeling analyses were consistent with a full mediation model in which organizational resources and work engagement predict service climate, which in turn predicts employee performance and then customer loyalty. Further analyses revealed a potential reciprocal effect between service climate and customer loyalty. Implications of the study are discussed, together with limitations and suggestions for future research. ((c) 2005 APA, all rights reserved).

  15. Laser pumped lasers for isotope separation

    International Nuclear Information System (INIS)

    Fry, S.M.

    1976-01-01

    A study of the isotope separation laser requirements reveals that high pressure polyatomic molecular gas laser pumped lasers can attain the necessary characteristics including tunability, energy output, pulse width, and repetition rate. The results of a search, made for molecules meeting the appropriate requirements for one of several pump schemes utilizing a CO 2 laser and with output in the 12 μm or 16μm wavelength range, are presented. Several methods of pumping are reviewed and two novel pump schemes are presented. A laser pumped laser device design is given, and operation of this device and associated diagnostic equipment is confirmed by repeating experiments in OCS and NH 3 . The results of OCS laser experiments show that an improvement in pump rate and output per unit length is obtained with the device, using a wedged transverse pumping scheme. A new multi-line laser system in NH 3 pumped by a TEA CO 2 laser is reported. More than forty transitions spanning the wavelength range of 9.2 to 13.8 μm are observed and identified. A strong output at 12.08 μm is one of the closest lines yet found to the required laser isotope separation wavelength. Far infrared emission near 65 μm is observed and is responsible for populating levels which lase in pure ammonia near 12.3 μm. Buffer gas (e.g., N 2 or He) pressures of approximately 40--800 torr cause energy transfer by collision-induced rotationaltransitions from the pumped antisymmetric to the lasing symmetric levels in the nu 2 = 1 band of ammonia. Most of the observed lines are aP(J,K) transitions which originate from the nu 2 /sup s/ band. Measurements of the pressure dependence of the laser output shows that some lines lase at pressures greater than one atmosphere. Transient behavior of the 12.08 μm line is calculated from a simplified analytic model and these calculations are compared to the experimental results

  16. Quantification of Na+,K+ pumps and their transport rate in skeletal muscle: Functional significance

    Science.gov (United States)

    2013-01-01

    During excitation, muscle cells gain Na+ and lose K+, leading to a rise in extracellular K+ ([K+]o), depolarization, and loss of excitability. Recent studies support the idea that these events are important causes of muscle fatigue and that full use of the Na+,K+-ATPase (also known as the Na+,K+ pump) is often essential for adequate clearance of extracellular K+. As a result of their electrogenic action, Na+,K+ pumps also help reverse depolarization arising during excitation, hyperkalemia, and anoxia, or from cell damage resulting from exercise, rhabdomyolysis, or muscle diseases. The ability to evaluate Na+,K+-pump function and the capacity of the Na+,K+ pumps to fill these needs require quantification of the total content of Na+,K+ pumps in skeletal muscle. Inhibition of Na+,K+-pump activity, or a decrease in their content, reduces muscle contractility. Conversely, stimulation of the Na+,K+-pump transport rate or increasing the content of Na+,K+ pumps enhances muscle excitability and contractility. Measurements of [3H]ouabain binding to skeletal muscle in vivo or in vitro have enabled the reproducible quantification of the total content of Na+,K+ pumps in molar units in various animal species, and in both healthy people and individuals with various diseases. In contrast, measurements of 3-O-methylfluorescein phosphatase activity associated with the Na+,K+-ATPase may show inconsistent results. Measurements of Na+ and K+ fluxes in intact isolated muscles show that, after Na+ loading or intense excitation, all the Na+,K+ pumps are functional, allowing calculation of the maximum Na+,K+-pumping capacity, expressed in molar units/g muscle/min. The activity and content of Na+,K+ pumps are regulated by exercise, inactivity, K+ deficiency, fasting, age, and several hormones and pharmaceuticals. Studies on the α-subunit isoforms of the Na+,K+-ATPase have detected a relative increase in their number in response to exercise and the glucocorticoid dexamethasone but have not

  17. Quantification of Na+,K+ pumps and their transport rate in skeletal muscle: functional significance.

    Science.gov (United States)

    Clausen, Torben

    2013-10-01

    During excitation, muscle cells gain Na(+) and lose K(+), leading to a rise in extracellular K(+) ([K(+)]o), depolarization, and loss of excitability. Recent studies support the idea that these events are important causes of muscle fatigue and that full use of the Na(+),K(+)-ATPase (also known as the Na(+),K(+) pump) is often essential for adequate clearance of extracellular K(+). As a result of their electrogenic action, Na(+),K(+) pumps also help reverse depolarization arising during excitation, hyperkalemia, and anoxia, or from cell damage resulting from exercise, rhabdomyolysis, or muscle diseases. The ability to evaluate Na(+),K(+)-pump function and the capacity of the Na(+),K(+) pumps to fill these needs require quantification of the total content of Na(+),K(+) pumps in skeletal muscle. Inhibition of Na(+),K(+)-pump activity, or a decrease in their content, reduces muscle contractility. Conversely, stimulation of the Na(+),K(+)-pump transport rate or increasing the content of Na(+),K(+) pumps enhances muscle excitability and contractility. Measurements of [(3)H]ouabain binding to skeletal muscle in vivo or in vitro have enabled the reproducible quantification of the total content of Na(+),K(+) pumps in molar units in various animal species, and in both healthy people and individuals with various diseases. In contrast, measurements of 3-O-methylfluorescein phosphatase activity associated with the Na(+),K(+)-ATPase may show inconsistent results. Measurements of Na(+) and K(+) fluxes in intact isolated muscles show that, after Na(+) loading or intense excitation, all the Na(+),K(+) pumps are functional, allowing calculation of the maximum Na(+),K(+)-pumping capacity, expressed in molar units/g muscle/min. The activity and content of Na(+),K(+) pumps are regulated by exercise, inactivity, K(+) deficiency, fasting, age, and several hormones and pharmaceuticals. Studies on the α-subunit isoforms of the Na(+),K(+)-ATPase have detected a relative increase in their

  18. The Best Efficiency Point of the Performance of Solar Cell Panel System for Pumping Water at Various Lifting Heads Using 100 W Motor Pump Unit

    OpenAIRE

    Himran, Sukri

    2013-01-01

    This study was carried out experimentally and analytically about the performance of solar cell panel system for operating the pump coupled by dc motor. The solar cell panel with total area 1.9848 m2 consists of three modules of 80 Wp each. The small centrifugal pump powered by dc motor is operated to lift water from 1m to 7m heads in sequence and gives the amount of water pumped over the whole day from 08.00 to 16.00 h are 11988, 10851, 8874, 7695, 5760, 3600...

  19. Cladding-pumped 70-kW-peak-power 2-ns-pulse Er-doped fiber amplifier

    Science.gov (United States)

    Khudyakov, M. M.; Bubnov, M. M.; Senatorov, A. K.; Lipatov, D. S.; Guryanov, A. N.; Rybaltovsky, A. A.; Butov, O. V.; Kotov, L. V.; Likhachev, M. E.

    2018-02-01

    An all-fiber pulsed erbium laser with pulse width of 2.4 ns working in a MOPA configuration has been created. Cladding pumped double clad erbium doped large mode area fiber was used in the final stage amplifier. Peculiarity of the current work is utilization of custom-made multimode diode wavelength stabilized at 981+/-0.5 nm - wavelength of maximum absorption by Er ions. It allowed us to shorten Er-doped fiber down to 1.7 m and keep a reasonably high pump-to signal conversion efficiency of 8.4%. The record output peak power for all-fiber amplifiers of 84 kW was achieved within 1555.9+/-0.15 nm spectral range.

  20. Customer Loyalty Research : Can customer loyalty programs really build loyalty?

    OpenAIRE

    Romppanen, Maiju; Kellgren, Cecilia; Moradi, Ladan

    2007-01-01

    Background: During the last decades the efforts to foster customer relationships have become important due to increased competition in the consumer markets. One of the most popular strategies have been to introduce customer loyalty programs which are believed to enhance the customer loyalty. The popularity of the customer loyalty programs is based on the beliefs that loyal customers are lucrative and these programs would bond the customers to the company. More recently however, the discussion...

  1. The pumping of hydrogen and helium by sputter-ion pumps

    International Nuclear Information System (INIS)

    Welch, K.M.; Pate, D.J.; Todd, R.J.

    1992-01-01

    The pumping of hydrogen in diode and triode sputter-ion pumps is discussed. The type of cathode material used in these pumps is shown to have a significant impact on the effectiveness with which hydrogen is pumped. Examples of this include data for pumps with aluminum and titanium-alloy cathodes. Diode pumps with aluminum cathodes are shown to be no more effective in the pumping of hydrogen than in the pumping of helium. The use of titanium or titanium alloy anodes is also shown to measurably impact on the speed of these pumps at.very low pressures. This stems from the fact that hydrogen is x10 6 more soluble in titanium than in stainless steel. Hydrogen becomes resident in the anodes because of fast neutral burial. Lastly, quantitative data are given for the He speeds and capacities of both noble and conventional diode and triode pumps. The effectiveness of various pump regeneration procedures, subsequent to the pumping of He, is reported.These included bakeout and N 2 glow discharge cleaning. The comparative desorption of He with the subsequent pumping of N 2 is reported on. The N 2 speed of these pumps was used as the benchmark for defining the size of the pumps vs. their respective He speeds

  2. Na+-K+ pump in chronic renal failure

    International Nuclear Information System (INIS)

    Deepak, K.; Kahn, T.

    1987-01-01

    This review summarizes the evidence for the defect in Na + -K + pump in chronic renal failure, considers the role of various factors in causing this defect, and discusses the clinical implications thereof. Intracellular Na is elevated in erythrocytes, leukocytes, and muscle cells from some patients with chronic renal failure (CRF). Recent evidence suggest that this elevation of cell Na may be, in large part, a consequence of decreased number of Na + -K + pump units per cell. Maintenance dialysis over a period of weeks ameliorates the defect in intracellular Na + , and this improvement is contemporaneous with an increase in the number of Na + -K + pump sites per cell. In erythrocytes with normal cell Na + , acute hemodialysis increases the rate of 22 Na + and 42 K + transport. Many factors such as the presence of retained toxic metabolite or circulating inhibitor in the uremic plasma, or biochemical changes produced by acute hemodialysis, may explain this finding. In cells with high cell Na + , the pump-mediated 42 K + transport is normalized at the expense of a raised cell Na + . The decreased muscle membrane potential in uremic subjects has been attributed to a decreased activity of Na + -K + pump. The authors discuss the role of hormonal abnormalities and circulating inhibitors, which may cause an acute inhibition of the pump and of other factors such as K + depletion, which may cause more chronic alterations. The implications of alteration of Na + and K + pump transport and raised cell Na + on other non-pump-mediated transport pathways are discussed. Raised cell Na + may be a marker for the adequacy of maintenance dialysis in patients with end-stage renal failure

  3. IEA HPT ANNEX 41 – Cold climate heat pumps: US country report

    Energy Technology Data Exchange (ETDEWEB)

    Groll, Eckhard A. [Purdue Univ., West Lafayette, IN (United States); Baxter, Van D. [Oak Ridge National Lab. (ORNL), Oak Ridge, TN (United States)

    2017-08-01

    In 2012 the International Energy Agency (IEA) Heat Pump Programme (now the Heat Pump Technologies (HPT) program) established Annex 41 to investigate technology solutions to improve performance of heat pumps for cold climates. Four IEA HPT member countries are participating in the Annex – Austria, Canada, Japan, and the United States (U.S.). The principal focus of Annex 41 is on electrically driven air-source heat pumps (ASHP) since that system type has the lowest installation cost of all heat pump alternatives. They also have the most significant performance challenges given their inherent efficiency and capacity issues at cold outdoor temperatures. Availability of ASHPs with improved low ambient performance would help bring about a much stronger heat pump market presence in cold areas, which today rely predominantly on fossil fuel furnace heating systems.

  4. Customer Relationship Management Influence on Customer Value, Product Quality and Service Quality in Improving Customer Satisfaction and Its Implication on the Customer Loyalty

    OpenAIRE

    Harryani, Sri

    2017-01-01

    The purpose of this research is to determine the influence of Customer Relationship Management (CRM) on the Customer Value (CV), Product Quality (PQ) and Service Quality (SQ) in improving Customer Satisfaction (CS) that will have implications on the Customer Loyalty (CL). The research focuses on corporate banking, where customers serve as the research sample. The data in this research using the primary data and secondary data. Source primary data used questionnaire and source the secondary da...

  5. Liquid metals pumping

    International Nuclear Information System (INIS)

    Le Frere, J.P.

    1984-01-01

    Pumps used to pump liquid metals depend on the liquid metal and on the type of application concerned. One deals more particularly with electromagnetic pumps, the main pumps used with mechanical pumps. To pump sodium in the nuclear field, these two types of pumps are used; the pumps of different circuits of Super Phenix are presented and described [fr

  6. The influence of customer relationship management information on customer loyalty

    OpenAIRE

    Ignatovič, Eva

    2009-01-01

    The purpose of this master thesis is to approve that customer relationship management (CRM) has influenced on customer loyalty. In order to achieve this purpose the work was divided into four main tasks: review of the relevant literature; analyze the influence of customer relationship management on customer loyalty and approve its importance for companies, research of the concrete business-to-business (B2B) Company CRM process and its customer loyalty, and the development of the customer rela...

  7. Tests of cooling water pumps at Dukovany nuclear power plant

    International Nuclear Information System (INIS)

    Travnicek, J.

    1986-01-01

    Tests were performed to examine the operating conditions of the 1600 BQDV cooling pumps of the main coolant circuit of unit 1 of the Dukovany nuclear power plant. For the pumps, the performance was tested in the permissible operating range, points were measured below this range and the guaranteed operating point was verified. Pump efficiency was calculated from the measured values. The discussion of the measurement of parameters has not yet been finished because the obtained values of the amount delivered and thus of the pump efficiency were not up to expectation in all detail. It was also found that for obtaining the guaranteed flow the pump impeller had to be opened to 5deg -5.5deg instead of the declared 3deg. Also tested were pump transients, including the start of the pump, its stop, the operation and failure of one of the two pumps. In these tests, pressures were also measured at the inlet and the outlet of the inner part of the TG 11 turbine condenser. It was shown that the time course and the pressure course of the processes were acceptable. In addition to these tests, pressure losses in the condenser and the cooling water flow through the feed pump electromotor cooler wre tested for the case of a failure of one of the two pumps. (E.S.)

  8. Report on an investigation into heat pumps in China in fiscal 1995; 1995 nendo Chugoku ni okeru heat pump system ni kansuru chosa hokokusho

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1996-03-01

    The paper surveyed the present status, the status of spread, and the technical development of the technology of heat pumps for residential and industrial uses in China. Main examples of installation of heat pumps are cited below: steam drive absorption type refrigerators in Beijing; sea water heat source turbo heat pumps in Qingdao; hot water drive absorption type refrigerators in Beijing; oil-fueled absorption type water cooling and heating appliances in Beijing; ice latent heat storage airconditioning systems using electrically-driven screw chiller in Beijing; temperature rising systems using electrically-driven heat pump of the solar energy utilization warm water swimming pool in Guangdong Province; cooling water supply using waste heat utilization absorption type refrigerator of the alcohol plant in Shandong Province; timber drying systems using electrically-driven heat pump, and marine product cultivation systems in Quangdong Province; distillation systems using steam turbine heat pump in Jiangxi Province. The demand for heat pumps is expected to be 20 million units under the 9th 5-year plan, and the development of equipment is thought to go toward promotion of energy conservation, low noise, multi-type or multi-functional air conditioning equipment, and computer use. 137 figs., 40 tabs.

  9. Earliest Deadline Control of a Group of Heat Pumps with a Single Energy Source

    Directory of Open Access Journals (Sweden)

    Jiří Fink

    2016-07-01

    Full Text Available In this paper, we develop and investigate the optimal control of a group of 104 heat pumps and a central Combined Heat and Power unit (CHP. The heat pumps supply space heating and domestic hot water to households. Each house has a buffer for domestic hot water and a floor heating system for space heating. Electricity for the heat pumps is generated by a central CHP unit, which also provides thermal energy to a district heating system. The paper reviews recent smart grid control approaches for central and distributed levels. An online algorithm is described based on the earliest deadline first theory that can be used on the aggregator level to control the CHP and to give signals to the heat pump controllers if they should start or should wait. The central controller requires only a limited amount of privacy-insensitive information from the heat pump controllers about their deadlines, which the heat pump controllers calculate for themselves by model predictions. In this way, a robust heat pump and CHP control is obtained, which is able to minimize energy demand and results in the desired thermal comfort for the households. The simulations demonstrate fast computation times due to minor computational and communication overheads.

  10. Do sealless pumps belong in hydrocarbon processing services?

    Energy Technology Data Exchange (ETDEWEB)

    Bennett, Shawn L. [Sundyne Corporation, Arvada, CO (Brazil)

    2004-07-01

    Sealless pump technology seems unimaginable in the hot, dirty and high-pressure world of hydrocarbon processing. Furthermore the high flow rates typical of the industry seem incompatible with sealless pumps. Seals and their environmental controls used in conventional technologies are not immune from these factors making sealless worth another look. In October 2000 the Sealless Centrifugal Pump Specification API 685 was published. This specification lends sealless pumps credibility and emphasizes the proper application of the technology. In many process units seal leaks can be extremely dangerous and costly. The heavy hydrocarbons can auto-ignite and light hydrocarbons will tend to find a source of ignition. The ever-increasing requirements for clean fuels are driving many of the current refinery upgrades. Best Also available control technology requirements and additional focus on Environmental Health and Safety increase the attractiveness of sealless technology to mitigate the hazards associated with seal leaks. Sealless has a place in hydrocarbon processing to eliminate seals, provide mechanical simplification, and ensure personnel/environmental protection. The proper application involves evaluating canned motor/magnetic drive technology, API 685 Guidelines, and vapor pressure versus pump circuit pressure analysis. There are four (4) specific processes where sealless pumps should be targeted: Alkylation, Sulfur Recovery/Hydrotreating, Naphtha Reforming Production, and Neutralization. (author)

  11. Lunar base heat pump, phase 1

    Science.gov (United States)

    Goldman, Jeffrey H.; Harvey, A.; Lovell, T.; Walker, David H.

    1994-01-01

    This report describes the Phase 1 process and analysis used to select a refrigerant and thermodynamic cycle as the basis of a vapor compression heat pump requiring a high temperature lift, then to perform a preliminary design to implement the selected concept, including major component selection. Use of a vapor compression heat pump versus other types was based on prior work performed for the Electric Power Research Institute. A high lift heat pump is needed to enable a thermal control system to remove heat down to 275 K from a habitable volume when the external thermal environment is severe. For example, a long-term lunar base habitat will reject heat from a space radiator to a 325 K environment. The first step in the selection process was to perform an optimization trade study, quantifying the effect of radiator operating temperature and heat pump efficiency on total system mass; then, select the radiator operating temperature corresponding to the lowest system mass. Total system mass included radiators, all heat pump components, and the power supply system. The study showed that lunar night operation, with no temperature lift, dictated the radiator size. To operate otherwise would require a high mass penalty to store power. With the defined radiation surface, and heat pump performances assumed to be from 40 percent to 60 percent of the Carnot ideal, the optimum heat rejection temperature ranged from 387 K to 377 K, as a function of heat pump performance. Refrigerant and thermodynamic cycles were then selected to best meet the previously determined design conditions. The system was then adapted as a ground-based prototype lifting temperature to 360 K (versus 385 K for flight unit) and using readily available commercial-grade components. Over 40 refrigerants, separated into wet and dry compression behavioral types, were considered in the selection process. Refrigerants were initially screened for acceptable critical temperature. The acceptable refrigerants were

  12. EXQ: development and validation of a multiple-item scale for assessing customer experience quality

    OpenAIRE

    Klaus, Philipp

    2010-01-01

    Positioned in the deliberations related to service marketing, the conceptualisation of service quality, current service quality measurements, and the importance of the evolving construct of customer experience, this thesis develops and validates a measurement for customer experience quality (EXQ) in the context of repeat purchases of mortgage buyers in the United Kingdom. The thesis explores the relationship between the customer experience quality and the important marketing ou...

  13. A Study to Investigate the Effect of Customer Value on Customer Satisfaction, Brand Loyalty and Customer Relationship Management Performance

    OpenAIRE

    Berrin Onaran,; Zeki Atil Bulut,; Alparslan Ozmen

    2013-01-01

    Beyond satisfying needs, customer value is the key to establish and maintain long run relationships. Hence, providing excellent customer value as a driving force of customer relationships management performance plays a key role in gaining sustainable competitive advantage. The aim of this research is to investigate the relationships among dimensions of customer value, customer satisfaction, brand loyalty and customer relationship management performance. Data obtained from customers of thermal...

  14. Experimental study on energy performance of clean air heat pump

    DEFF Research Database (Denmark)

    Fang, Lei; Nie, Jinzhe; Olesen, Bjarne W.

    2014-01-01

    An innovative clean air heat pump (CAHP) was designed and developed based on the air purification capacity of regenerative silica gel rotor. The clean air heat pump integrated air purification, dehumidification and cooling in one unit. A prototype of the clean air heat pump was developed...... to investigate its energy performance. Energy consumption of the prototype of CAHP was measured in laboratory at different climate conditions including mild-cold, mildhot and extremely hot and humid climates. The energy saving potential of the clean air heat pump compared to a conventional ventilation and air......-conditioning system was calculated. The experimental results showed that the clean air heat pump saved substantial amount of energy compared to the conventional system. For example, the CAHP can save up to 59% of electricity in Copenhagen, up to 40% of electricity in Milan and up to 30% of electricity in Colombo...

  15. The Best Efficiency Point of the Performance of Solar Cell Panel System for Pumping Water at Various Lifting Heads Using 100 W Motor- Pump Unit

    OpenAIRE

    S. Himran; B. Mire; N. Salam; L. Sule

    2013-01-01

    This study was carried out experimentally and analytically about the performance of solar cell panel system for operating the pump coupled by dc-motor. The solar cell panel with total area 1.9848 m2 consists of three modules of 80 Wp each. The small centrifugal pump powered by dc-motor is operated to lift water from 1m to 7m heads in sequence and gives the amount of water pumped over the whole day from 08.00 to 16.00 h are 11988, 10851, 8874, 7695, 5760, 3600, 2340 L/d respectively. The hourl...

  16. Continuously pumping and reactivating gas pump

    International Nuclear Information System (INIS)

    Batzer, T.H.; Call, W.R.

    1984-01-01

    Apparatus for continuous pumping using cycling cyropumping panels. A plurality of liquid helium cooled panels are surrounded by movable nitrogen cooled panels the alternatively expose or shield the helium cooled panels from the space being pumped. Gases condense on exposed helium cooled panels until the nitrogen cooled panels are positioned to isolate the helium cooled panels. The helium cooled panels are incrementally warmed, causing captured gases to accumulate at the base of the panels, where an independent pump removes the gases. After the helium cooled panels are substantially cleaned of condensate, the nitrogen cooled panels are positioned to expose the helium cooled panels to the space being pumped

  17. Continuously pumping and reactivating gas pump

    Science.gov (United States)

    Batzer, Thomas H.; Call, Wayne R.

    1984-01-01

    Apparatus for continuous pumping using cycling cyropumping panels. A plurality of liquid helium cooled panels are surrounded by movable nitrogen cooled panels the alternatively expose or shield the helium cooled panels from the space being pumped. Gases condense on exposed helium cooled panels until the nitrogen cooled panels are positioned to isolate the helium cooled panels. The helium cooled panels are incrementally warmed, causing captured gases to accumulate at the base of the panels, where an independent pump removes the gases. After the helium cooled panels are substantially cleaned of condensate, the nitrogen cooled panels are positioned to expose the helium cooled panels to the space being pumped.

  18. Entropy, pricing and productivity of pumped-storage

    Science.gov (United States)

    Karakatsanis, Georgios; Tyralis, Hristos; Tzouka, Katerina

    2016-04-01

    Pumped-storage constitutes today a mature method of bulk electricity storage in the form of hydropower. This bulk electricity storability upgrades the economic value of hydropower as it may mitigate -or even neutralize- stochastic effects deriving from various geophysical and socioeconomic factors, which produce numerous load balance inefficiencies due to increased uncertainty. Pumped-storage further holds a key role for unifying intermittent renewable (i.e. wind, solar) units with controllable non-renewable (i.e. nuclear, coal) fuel electricity generation plants into integrated energy systems. We develop a set of indicators for the measurement of performance of pumped-storage, in terms of the latter's energy and financial contribution to the energy system. More specifically, we use the concept of entropy in order to examine: (1) the statistical features -and correlations- of the energy system's intermittent components and (2) the statistical features of electricity demand prediction deviations. In this way, the macroeconomics of pumped-storage emerges naturally from its statistical features (Karakatsanis et al. 2014). In addition, these findings are combined to actual daily loads. Hence, not only the amount of energy harvested from the pumped-storage component is expected to be important, but the harvesting time as well, as the intraday price of electricity varies significantly. Additionally, the structure of the pumped-storage market proves to be a significant factor as well for the system's energy and financial performance (Paine et al. 2014). According to the above, we aim at postulating a set of general rules on the productivity of pumped-storage for (integrated) energy systems. Keywords: pumped-storage, storability, economic value of hydropower, stochastic effects, uncertainty, energy systems, entropy, intraday electricity price, productivity References 1. Karakatsanis, Georgios et al. (2014), Entropy, pricing and macroeconomics of pumped-storage systems

  19. Effect of pump limiter throat on pumping efficiency

    International Nuclear Information System (INIS)

    Ghendrih, P.; Grosman, A.; Samain, A.; Capes, H.; Morera, J.P.

    1988-01-01

    The necessary control of plasma edge density has led to the development of pump limiters to achieve this task. On Tore Supra, where a large part of the program is devoted to plasma edge studies, two types of such density control apparatus have been implemented, a set of pump limiters and the pumps associated to the ergodic divertor (magnetically assisted pump limiters). Generally two different kinds of pump limiters can be used, those with a throat which drives the plasma from the open edge plasma (SOL) to the neutralizer plate, and those without or with a very short throat. We are interested here in this aspect of the pump limiter concept, i.e. on the throat effect on neutral density build-up in the vicinity of the pumping plates (and hence on pumping efficieny). The underlying idea of this throat effect can be readily understood; indeed while the neutral capture in pump limiters without throats is only a ballistic effect, on expects the plasma to improve the efficiency of pump-limiters via plasma-neutral-sidewall interactions in the throat. This problem has been studied both numerically and analytically. The paper is divided as follows. In section 2, we describe the basic features of pump-limiters which are modelized by the numerical code Cezanne. Section 3 is devoted to the throat length effect considering in particular the neutral density profile in the throat and the neutral density buil-up as a function of the throat lenght. In section 4, we show that the plugging effect occurs for reasonnable values of throat lengths. An analytical value of the plugging length is discussed and compared to the values obtained numerically

  20. Mass Customization Services

    DEFF Research Database (Denmark)

    Friedrich, Gerhard

    Topics of the IMCM’08 & PETO’08 and this book are: Mass customization in service, mass customizing financial services, mass customization in supply networks, implementation issues in logistics, product life cycle and mass customization. The research field of mass customization is more than 15 years...

  1. Customer experience

    OpenAIRE

    Koperdáková, Zuzana

    2016-01-01

    Bachelor thesis deals with the theme of customer experience and terms related to this topic. The thesis consists of three parts. The first part explains the terms generally, as the experience or customer loyalty. The second part is dedicated to medotology used for Customer Experience Management. In the third part is described application of Customer Experience Management in practice, particularly in the context Touch Point Analyses in GE Money Bank.

  2. Quantitative assessment of haemolysis secondary to modern infusion pumps.

    Science.gov (United States)

    Poder, T G; Boileau, J-C; Lafrenière, R; Thibault, L; Carrier, N; de Grandmont, M-J; Beauregard, P

    2017-04-01

    Although most studies have shown that little haemolysis is induced by infusion pumps, there are some notable exceptions. Only limited data are available on the actual infusion pumps that are most used in hospitals in Quebec and elsewhere, namely, the Infusomat ® Space (peristaltic), Plum A+™ (piston) and Colleague ® CXE (shuttle) pumps. Haemolysis and potassium levels were compared before and after the use of the three different infusion pumps. Using 135 units of packed red blood cells (RBCs) aged from 10 to 28 days, 27 measurements were taken for each pump at various flow rates (30, 60, 150, 300 and 450 ml/h) and were compared with measurements taken before using the pumps. The range of flow rates was chosen to cover those of paediatric and adult transfusions. The shuttle- and piston-type pumps resulted in low haemolysis levels. The peristaltic-type pump produced significantly more haemolysis, which worsened at low flow rates, but the absolute value of haemolysis remained within the range recommended by the regulatory agencies in North America and Europe. Approximately two-thirds of the haemolysis produced by the peristaltic-type pump seemed to be secondary to the use of an antisiphon valve (ASV) on the transfusion line recommended by the manufacturer. Potassium levels did not increase with the use of the pumps. Modern infusion pumps widely used in hospitals in Quebec and elsewhere produce non-threatening levels of haemolysis during the transfusion of packed RBCs aged from 10 to 28 days. ASVs appear to induce additional haemolysis, and we do not recommend using them for blood transfusion. © 2017 International Society of Blood Transfusion.

  3. Customer satisfaction and customer loyalty as predictors of future business potential

    DEFF Research Database (Denmark)

    Eskildsen, Jacob Kjær; Kristensen, Kai

    2008-01-01

    This paper analyses the relationship between customer satisfaction, customer loyalty and the future business potential of existing customers. The data for the analysis come from the Danish Customer Satisfaction Index 2006. Here a total of approximately 2000 private customers evaluated...

  4. Development of customer information network system. Part 3. Development of power controller (customer side equipment) for advanced customer service and remote processing of conventional customer service; Juyoka joho network no kaihatsu. 3. Juyoka taio gyomu no enkaku shori to aratana juyoka service no tame no denryoku controller no kaihatsu

    Energy Technology Data Exchange (ETDEWEB)

    Yoshimitsu, T. [Central Research Institute of Electric Power Industry, Tokyo (Japan)

    1996-06-01

    To offer remote processing of the conventional customer service and advanced customer service using information network, customer side equipment, power controller, was manufactured as a trial. For inspecting the power meter by remote processing, watt-hour meter placed outside was moved into house, to integrate an indoor distribution board consisting of a breaker for contract, earth leakage breaker and branch breaker by adding functions of communication, equipment monitoring and control and functions of display and operation. When detecting fault, installed CPU (central processing unit) or DSP (digital signal processor) stops its operation and each breaker keeps its state as before the fault. Thus, there is no problem for power supply. This system has a battery to maintain and operate at least the display function in the case of outage. Advanced customer service functions could be added without a large cost. To increase understanding of customers concerning electric power saving and electric power itself, consuming electric energy and current are displayed at each branch. Outage of the whole house can be avoided by the rapid detection and removal of the earth leakage branch line. 14 refs., 14 figs., 3 tabs.

  5. Customer Relationship Management

    OpenAIRE

    Abdillah, Leon

    2018-01-01

    Contents: 1) Introduction, 2) Basic Concept of CRM, 3) The Customer Service/Sales Profile, 4) Customer Relationship, 5) Planning and implementing CRM projects, 6) Developing, managing and using customer-related databases, 7) Managing and Sharing Customer Data, 8) Tools for Capturing Customer Information, 9) E-Commerce: Customer Relationships on the Internet, 10) Information Technology for CRM, 11) Sales-force automation, 12) Marketing automation, 13) Service automation, 14) Presentations, 15)...

  6. Analisa Customer Value dan Customer Experience terhadap Customer Loyalty dengan Customer Satisfaction sebagai Variabel Intervening (Studi pada Waroeng Spesial Sambal Cabang Purwokerto)

    OpenAIRE

    Ariningsih, Kuswanti; Muji Rahayu, Tri Septin

    2015-01-01

    This research was based on the comptitive business condition in restaurant business that was getting more competitive, therefore the corporates had to make a new marketing strategy to stay and achieve he higher market. This research aimed to test the effect of customer value and customer experience toward customer loyalty with customer satisfaction as intervening variable. The data were gained by questionnaire method to the 110 respondent of waroeng spesial sambal cabang purwok...

  7. Theory of energy level and its application in water-loop heat pump system

    International Nuclear Information System (INIS)

    Yu, Qi Dong

    2017-01-01

    Highlights: • Novel theory of saving energy and its application in water loop heat pump. • Reverse energy caused by units to water loop and its solution. • New method for determining the energy-saving range of water loop heat pump. • Capacity model of auxiliary heat source and its size for all building types. • Advice for reducing total energy consumption of water loop heat pump. - Abstract: It is a difficult problem to how to determine the reverse energy caused by units to water loop when a water-loop heat pump (WLHP) is in cooling and heating simultaneous mode, which not only has a great impact on energy-saving rate but also decides the use of auxiliary heat source in winter. This paper presents a theory of energy level to improve the research on WLHP system by using the relationship among building, circulating water and units. In this theory, the circulating water replaces building load as a new method to convert the reverse energy into energy change of circulating water and the equation of energy level also is built to determine the energy-saving range of WLHP system and report the capacity model of auxiliary heat source for all building types. An office building with different auxiliary powers is tested to analyze system operation characteristic and the effect of auxiliary heat source on unit and system and the results validate previous conclusions and suggest that an energy balance should be considered between units and auxiliary power to improve overall operation.

  8. Low-cost, high-performance nonevaporable getter pumps using nonevaporable getter pills

    International Nuclear Information System (INIS)

    Kodama, Hiraku; Ohno, Shinya; Tanaka, Masatoshi; Tanaka, Masato; Okudaira, Koji K.; Mase, Kazuhiko; Kikuchi, Takashi

    2016-01-01

    Nonevaporable getter (NEG) pumps are widely used for maintaining a clean ultrahigh vacuum (UHV) of ≤10"−"8" Pa because of their high pumping speeds for hydrogen (H_2) and active gases in the UHV region. In addition, they are oil free, evaporation free, sputtering free, sublimation free, magnetic field free, vibration free, economical, compact, lightweight, and energy saving. In the present paper, the authors report a new NEG pump which is composed of commercial 60 NEG pills (ϕ10 × 3 mm; 70 wt. % Zr, 24.6 wt. % V, and 5.4 wt. % Fe), titanium parts, a DN 40 conflat flange, and a tantalum heater. The NEG pills are vertically and radially aligned around the heater to maximize the effective area for pumping. After activation at 400 °C for 30 min, the pumping speeds of the NEG pump were measured with the orifice method. Pumping speeds of 140–130, 200–140, 190–130, and 35–17 l/s were estimated for H_2, CO, CO_2, and N_2 gasses, respectively, in a pumped-quantity range of 0.01–0.1 Pa l. Since the NEG pump is composed of a heating unit and a NEG module, the pumping speeds can be improved by increasing the number of NEG modules. These NEG pumps are favorable alternatives to sputtering ion pumps or titanium sublimation pumps.

  9. Low-cost, high-performance nonevaporable getter pumps using nonevaporable getter pills

    Energy Technology Data Exchange (ETDEWEB)

    Kodama, Hiraku; Ohno, Shinya; Tanaka, Masatoshi [Faculty of Engineering, Yokohama National University, 79-5 Tokiwadai, Hodogaya-ku, Yokohama 240-8501 (Japan); Tanaka, Masato; Okudaira, Koji K. [Faculty of Engineering, Chiba University, 1-33 Yayoi-cho, Inage-ku 263-8522 (Japan); Mase, Kazuhiko, E-mail: mase@post.kek.jp; Kikuchi, Takashi [Institute of Materials Structure Science, KEK, 1-1 Oho, Tsukuba 305-0801 (Japan)

    2016-09-15

    Nonevaporable getter (NEG) pumps are widely used for maintaining a clean ultrahigh vacuum (UHV) of ≤10{sup −8 }Pa because of their high pumping speeds for hydrogen (H{sub 2}) and active gases in the UHV region. In addition, they are oil free, evaporation free, sputtering free, sublimation free, magnetic field free, vibration free, economical, compact, lightweight, and energy saving. In the present paper, the authors report a new NEG pump which is composed of commercial 60 NEG pills (ϕ10 × 3 mm; 70 wt. % Zr, 24.6 wt. % V, and 5.4 wt. % Fe), titanium parts, a DN 40 conflat flange, and a tantalum heater. The NEG pills are vertically and radially aligned around the heater to maximize the effective area for pumping. After activation at 400 °C for 30 min, the pumping speeds of the NEG pump were measured with the orifice method. Pumping speeds of 140–130, 200–140, 190–130, and 35–17 l/s were estimated for H{sub 2}, CO, CO{sub 2}, and N{sub 2} gasses, respectively, in a pumped-quantity range of 0.01–0.1 Pa l. Since the NEG pump is composed of a heating unit and a NEG module, the pumping speeds can be improved by increasing the number of NEG modules. These NEG pumps are favorable alternatives to sputtering ion pumps or titanium sublimation pumps.

  10. Enteral feeding pumps: efficacy, safety, and patient acceptability

    Directory of Open Access Journals (Sweden)

    White H

    2014-08-01

    Full Text Available Helen White, Linsey King Nutrition and Dietetic Group, School of Health and Wellbeing, Faculty Health and Social Science, Leeds Metropolitan University, Leeds, United Kingdom Abstract: Enteral feeding is a long established practice across pediatric and adult populations, to enhance nutritional intake and prevent malnutrition. Despite recognition of the importance of nutrition within the modern health agenda, evaluation of the efficacy of how such feeds are delivered is more limited. The accuracy, safety, and consistency with which enteral feed pump systems dispense nutritional formulae are important determinants of their use and acceptability. Enteral feed pump safety has received increased interest in recent years as enteral pumps are used across hospital and home settings. Four areas of enteral feed pump safety have emerged: the consistent and accurate delivery of formula; the minimization of errors associated with tube misconnection; the impact of continuous feed delivery itself (via an enteral feed pump; and the chemical composition of the casing used in enteral feed pump manufacture. The daily use of pumps in delivery of enteral feeds in a home setting predominantly falls to the hands of parents and caregivers. Their understanding of the use and function of their pump is necessary to ensure appropriate, safe, and accurate delivery of enteral nutrition; their experience with this is important in informing clinicians and manufacturers of the emerging needs and requirements of this diverse patient population. The review highlights current practice and areas of concern and establishes our current knowledge in this field. Keywords: nutrition, perceptions, experience

  11. Study of Hydrogen Pumping through Condensed Argon in Cryogenic pump

    International Nuclear Information System (INIS)

    Jadeja, K A; Bhatt, S B

    2012-01-01

    In ultra high vacuum (UHV) range, hydrogen is a dominant residual gas in vacuum chamber. Hydrogen, being light gas, pumping of hydrogen in this vacuum range is limited with widely used UHV pumps, viz. turbo molecular pump and cryogenic pump. Pre condensed argon layers in cryogenic pump create porous structure on the surface of the pump, which traps hydrogen gas at a temperature less than 20° K. Additional argon gas injection in the cryogenic pump, at lowest temperature, generates multiple layers of condensed argon as a porous frost with 10 to 100 A° diameters pores, which increase the pumping capacity of hydrogen gas. This pumping mechanism of hydrogen is more effective, to pump more hydrogen gas in UHV range applicable in accelerator, space simulation etc. and where hydrogen is used as fuel gas like tokamak. For this experiment, the cryogenic pump with a closed loop refrigerator using helium gas is used to produce the minimum cryogenic temperature as ∼ 14° K. In this paper, effect of cryosorption of hydrogen is presented with different levels of argon gas and hydrogen gas in cryogenic pump chamber.

  12. Current status and prospect of electric heat pump

    Energy Technology Data Exchange (ETDEWEB)

    Kuroda, Shoichi

    1988-02-01

    Due to the advent of an age of high energy cost, technological developments of heat pumps have progressed and especially those for the industrial use are significant. As for housing, improvement of heating capacity was persued and improvement of the starting-up characteristics and consumption rate became possible. Consequently, the usage of the pump was expanded from a dedicated cooling apparatus to a cooling and heating apparatus and efforts of making it smaller, lighter and with less noise have been made fruitfully. Furthermore, a heat pump type room air conditioner for cold areas, a multi-functional type heat pump system which is consolidated into a single unit capable to supply hot water and dry clothes in a bath room, etc. and other packaged air conditioners have been introduced showing the diversified usages. On the other hand, as for the industrial use, for the purpose of improvement of energy utilization efficiency, heat pumps are used for shortening processing hours, improving quality of products and improving yield. As for energy saving, they are used for drying coating of golf balls, horticulture in the facilities, and hydroponics, etc.. (6 figs, 6 tabs)

  13. Water cooling thermal power measurement in a vacuum diffusion pump

    Directory of Open Access Journals (Sweden)

    Luís Henrique Cardozo Amorin

    2012-04-01

    Full Text Available Diffusion vacuum pumps are used both in industry and in laboratory science for high vacuum production. For its operation they must be refrigerated, and it is done by circulating water in open circuit. Considering that, vacuum systems stays operating by hours, the water consumption may be avoided if the diffusion vacuum pumps refrigeration were done in closed circuit. However, it is necessary to know the diffusion vacuum pump thermal power (the heat transferred to circulate water by time units to implement one of these and get in the refrigeration system dimension. In this paper the diffusion vacuum pump thermal power was obtained by measuring water flow and temperature variation and was calculated through the heat quantity variation equation time function. The thermal power value was 935,6 W, that is 397 W smaller and 35 W bigger than, respectively, the maximum and minimum diffusion pump thermal power suggested by its operation manual. This procedure have been shown useful to precisely determine the diffusion pump thermal power or of any other system that needs to be refrigerated in water closed circuit.

  14. Development of an X-ray delay unit for correlation spectroscopy and pump-probe experiments

    Energy Technology Data Exchange (ETDEWEB)

    Roseker, Wojciech

    2008-07-15

    Probing condensed matter on time scales ranging from femtoseconds to nanoseconds will be one of the key topics for future X-ray Free Electron Laser (XFEL) sources. The accessible time windows are, however, compromised by the intrinsic time structure of the sources. One way to overcome this limitation is the usage of a time delay unit. A prototype device capable of splitting an X-ray pulse into two adjustable fractions, delaying one of them with the aim to perform X-ray Photon Correlation Spectroscopy and pump-probe type studies was designed and manufactured. The device utilizes eight perfect crystals in vertical 90 scattering geometry. Its performance has been verified with 8.39 keV and 12.4 keV Xrays at various synchrotron sources. The measured throughput of the device with a Si(333) monochromator at 8.39 keV under ambient conditions is 0.6%. The stability was verified at 12.4 keV and operation without realignment and feedback was possible for more than 30 minutes. Time delays up to 2.95 ns have been achieved. The highest resolution achieved in an experiment was 15.4 ps, a value entirely determined by the diagnostics system. The influence of the delay unit optics on the coherence properties of the beam was investigated by means of Fraunhofer diffraction and static speckle analysis. The obtained high fringe visibility and contrast values larger than 23% indicate the feasibility of performing coherence based experiments with the delay line. (orig.)

  15. Product Customization

    DEFF Research Database (Denmark)

    Hvam, Lars; Mortensen, Niels Henrik; Riis, Jesper

    For the majority of industrial companies, customizing products and services is among the most critical means to deliver true customer value and achieve superior competitive advantage. The challenge is not to customize products and services in itself – but to do it in a profitable way...... from more than 40 product configuration projects in companies providing customer tailored products and services........ The implementation of a product configuration system is among the most powerful ways of achieving this in practice, offering a reduction of the lead time for products and quotations, faster and more qualified responses to customer inquiries, fewer transfers of responsibility and fewer specification mistakes...

  16. Research highlights : study of the noise generated by heat pumps in residential areas

    International Nuclear Information System (INIS)

    Rousseau, J.

    2000-01-01

    Rising energy costs and aggressive marketing played a major role in the substantial increase in the number of domestic heat pumps installed. As a rule, heat pumps are connected to the heating and ventilation systems on the outside of the house. Whether the heat pump is equipped with an integrated compressor or not, it creates noise. The noise is generated by the powerful fan designed to cool all the coils, and also by the compressor itself and the circulation of the refrigerant gas. Some municipalities received so many complaints on this topic that they are considering adopting noise bylaws. The first objective of the research undertaken by Canada Mortgage and Housing Corporation on heat pumps in residential areas was to analyze the noise pollution mode of commonly used heat pumps. A study of a simple noise reduction device was performed, and the extent to which it should be used. Finally, there had to be no reduction of the thermal capacities of the pumps. Phase 1 of the study took place between May and August 1990, in the area of Quebec City. A total of 125 heat pumps were identified. The four major manufacturers were Trane, Carrier, York, and Lennox. Initial sound pressure levels measurements were made at one metre from the unit, for 80 such units, respecting the ratio by brands in the sample of 125. A detailed global noise measurement determined the sound power of each pump. A detailed muffler feasibility study was then conducted, using a Trane heat pump. The results of the study indicated that heat pumps were a major source of continuous noise in low and mid-density areas. It was discovered that a noise attenuation device could always be built around heat pumps, which needed to be installed as close as possible to the casing of the heat pump. It is not possible to design a device to fit each and every heat pump, the design is specific to the dimensions and characteristics of each model of heat pump. The thermal performance of the pumps will not be affected by

  17. When Does Salespeople’s Customer Orientation Lead to Customer Loyalty? : The Differential Effects of Relational and Functional Customer Orientation

    OpenAIRE

    Homburg, Christian; Müller, Michael; Klarmann, Martin

    2010-01-01

    Is a customer orientation universally effective for salespeople? Or does its effectiveness depend on the selling situation? While previous research has largely neglected this question, this study investigates contextual influences on the link between customer-oriented behaviors and customer loyalty. To do so, it takes a role theory perspective on salesperson customer orientation by distinguishing functional customer orientation and relational customer orientation. It then investigates which t...

  18. The role of heat pump technologies in the design of future sustainable energy systems

    DEFF Research Database (Denmark)

    Blarke, Morten Boje; Lund, Henrik

    2005-01-01

    source results in an 8% cost reduction. Furthermore, the operational analysis shows that when a large-scale heat pump is integrated with an existing CHP unit, the projected spot market situation in Nord Pool, which reflects a growing share of wind power and heat-bound power generation electricity......In this paper, it is shown that in support of its ability to improve the overall economic cost-effectiveness and flexibility of the Danish energy system, the financially feasible integration of large-scale heat pumps with existing CHP units, is critically sensitive to the operational mode...... of the heat pump vis-à-vis the operational coefficient of performance (COP), which is set by the temperature level of the heat source. When using only ambient air as the heat source, the total heat production costs increases by about 10%, while the partial use of condensed flue gas from the CHP unit as a heat...

  19. Off-pump versus On-pump Coronary Artery Bypass Grafting in Frail Patients: Study Protocol for the FRAGILE Multicenter Randomized Controlled Trial

    Directory of Open Access Journals (Sweden)

    Omar Asdrúbal Vilca Mejía

    Full Text Available Abstract Introduction: Advances in modern medicine have led to people living longer and healthier lives. Frailty is an emerging concept in medicine yet to be explored as a risk factor in cardiac surgery. When it comes to CABG surgery, randomized controlled clinical trials have primarily focused on low-risk (ROOBY, CORONARY, elevated-risk (GOPCABE or high-risk patients (BBS, but not on frail patients. Therefore, we believe that off-pump CABG could be an important technique in patients with limited functional capacity to respond to surgical stress. In this study, the authors introduce the new national, multicenter, randomized, controlled trial "FRAGILE", to be developed in the main cardiac surgery centers of Brazil, to clarify the potential benefit of off-pump CABG in frail patients. Methods: FRAGILE is a two-arm, parallel-group, multicentre, individually randomized (1:1 controlled trial which will enroll 630 patients with blinded outcome assessment (at 30 days, 6 months, 1 year, 2 years and 3 years, which aims to compare adverse cardiac and cerebrovascular events after off-pump versus on-pump CABG in pre-frail and frail patients. Primary outcomes will be all-cause mortality, acute myocardial infarction, cardiac arrest with successful resuscitation, low cardiac output syndrome/cardiogenic shock, stroke, and coronary reintervention. Secondary outcomes will be major adverse cardiac and cerebrovascular events, operative time, mechanical ventilation time, hyperdynamic shock, new onset of atrial fibrillation, renal replacement therapy, reoperation for bleeding, pneumonia, length of stay in intensive care unit, length of stay in hospital, number of units of blood transfused, graft patency, rate of complete revascularization, neurobehavioral outcomes after cardiac surgery, quality of life after cardiac surgery and costs. Discussion: FRAGILE trial will determine whether off-pump CABG is superior to conventional on-pump CABG in the surgical treatment of

  20. Optimal usage of low temperature heat sources to supply district heating by heat pumps

    DEFF Research Database (Denmark)

    Pieper, Henrik; Ommen, Torben Schmidt; Markussen, Wiebke Brix

    2017-01-01

    This paper presents a theoretical study on the optimal usage of different low temperature heat sources to supply district heating by heat pumps. The study is based on data for the Copenhagen region. The heat sources were prioritized based on the coefficient of performance calculated for each hour...... and the covered demand of each heat source as well as required peak unit capacity. The results showed that heat pumps using different heat sources yield better performance than a heat pump based on a single one. The performance was influenced by the composition of the different heat sources. It was found that 78......% groundwater, 22% seawater and 0% air resulted in highest COP of 3.33 for the given heat demand. Furthermore, the implementation of rule based short term storage made peak units redundant. The variation in base load capacity showed that heat pumps utilizing the analyzed heat sources could perform very...

  1. Assessment of solar-assisted gas-fired heat pump systems

    Science.gov (United States)

    Lansing, F. L.

    1981-01-01

    As a possible application for the Goldstone Energy Project, the performance of a 10 ton heat pump unit using a hybrid solar gas energy source was evaluated in an effort to optimize the solar collector size. The heat pump system is designed to provide all the cooling and/or heating requirements of a selected office building. The system performance is to be augmented in the heating mode by utilizing the waste heat from the power cycle. A simplified system analysis is described to assess and compute interrrelationships of the engine, heat pump, and solar and building performance parameters, and to optimize the solar concentrator/building area ratio for a minimum total system cost. In addition, four alternative heating cooling systems, commonly used for building comfort, are described; their costs are compared, and are found to be less competitive with the gas solar heat pump system at the projected solar equipment costs.

  2. Ground-Coupling with Water Source Heat Pumps

    Energy Technology Data Exchange (ETDEWEB)

    Kavanaugh, S

    0000-12-30

    Ground-coupled heat pumps (GCHPs) have been receiving increasing attention in recent years. In areas where the technology has been properly applied, they are the system of choice because of their reliability, high level of comfort, low demand, and low operating costs. Initially these systems were most popular in rural, residential applications where heating requirements were the primary consideration. However, recent improvements in heat pumps units and installation procedures have expanded the market to urban and commercial applications. This paper discusses some of the current activity in the commercial sector. The basic system and nomenclature are discussed. Several variations for commercial buildings are presented along with examples of systems in operation. Several advantages and disadvantages are listed. Operating and installation costs are briefly discussed. Finally, the GCHP is presented as an alternative that is able to counter much of the criticism leveled by the natural gas industry toward conventional heat pumps.

  3. Ground-Coupling with Water Source Heat Pumps

    Energy Technology Data Exchange (ETDEWEB)

    Kavanaugh, S.

    0001-01-01

    Ground-coupled heat pumps (GCHPs) have been receiving increasing attention in recent years. In areas where the technology has been properly applied, they are the system of choice because of their reliability, high level of comfort, low demand, and low operating costs. Initially these systems were most popular in rural, residential applications where heating requirements were the primary consideration. However, recent improvements in heat pumps units and installation procedures have expanded the market to urban and commercial applications. This paper discusses some of the current activity in the commercial sector. The basic system and nomenclature are discussed. Several variations for commercial buildings are presented along with examples of systems in operation. Several advantages and disadvantages are listed. Operating and installation costs are briefly discussed. Finally, the GCHP is presented as an alternative that is able to counter much of the criticism leveled by the natural gas industry toward conventional heat pumps.

  4. To Customize or Not to Customize? Exploring Science Teacher Customization in an Online Lesson Portal

    Science.gov (United States)

    Littenberg-Tobias, Joshua; Beheshti, Elham; Staudt, Carolyn

    2016-01-01

    New technologies are increasingly giving science teachers the ability to access and customize science lessons. However, there is substantial debate in the literature about whether and under what conditions teacher customization benefit student learning. In this study, we examined teacher customization of inquiry-based science lessons from an…

  5. Pengaruh Customer Experience Quality Terhadap Customer Satisfaction & Customer Loyalty Di Kafe Excelso Tunjungan Plaza Surabaya: Perspektif B2C

    OpenAIRE

    Senjaya, Vivie

    2013-01-01

    This study discusses about the quality of the customer experience, which is thought to affect customer satisfaction at Cafe Excelso Tunjungan Plaza Surabaya. In this study, the variable of the customer experience quality is measured through the dimensions of accessibility, competence, customer recognition, helpfulness, personalization, problem solving, promise fulfillment, and value for time. Each of these dimensions will be partially tested how it affects customer satisfaction and customer l...

  6. 78 FR 69878 - AT&T Corporation, a Subsidiary of AT&T Inc., Business Billing Customer Care, Pittsburgh...

    Science.gov (United States)

    2013-11-21

    ... Subsidiary of AT&T Inc., Business Billing Customer Care, Pittsburgh, Pennsylvania; Notice of Affirmative... workers and former workers of AT&T Corporation, a subsidiary of AT&T Inc., Business Billing Customer Care... supplied by Business Billing Customer Care to other locations within the United States. With respect to...

  7. Analisa Pengaruh Customer Experience Terhadap Customer Loyalty Dengan Customer Engagement Dan Customer Trust Sebagai Variabel Intervening Di the Body Shop

    OpenAIRE

    Felita, Christina Irene

    2015-01-01

    Perkembangan bisnis ritel saat ini berkembang sangat pesat. Sebagai Perusahaan ritel yang bergerak di bidang beauty & personal care, The Body Shop harus memiliki keunggulan bersaing agar dapat menang dalam persaingan yang ketat. Salah satu strategi untuk menciptakan keunggulan bersaing adalah dengan memberikan customer experience yang tepat dan memuaskan sehingga dapat memanjakan mereka sebagai customer dan membuat mereka menjadi customer yang loyal. Penelitian ini dilakukan untuk mengan...

  8. Dry vacuum pumps

    International Nuclear Information System (INIS)

    Sibuet, R

    2008-01-01

    For decades and for ultimate pressure below 1 mbar, oil-sealed Rotary Vane Pumps have been the most popular solution for a wide range of vacuum applications. In the late 80ies, Semiconductor Industry has initiated the development of the first dry roughing pumps. Today SC applications are only using dry pumps and dry pumping packages. Since that time, pumps manufacturers have developed dry vacuum pumps technologies in order to make them attractive for other applications. The trend to replace lubricated pumps by dry pumps is now spreading over many other market segments. For the Semiconductor Industry, it has been quite easy to understand the benefits of dry pumps, in terms of Cost of Ownership, process contamination and up-time. In this paper, Technology of Dry pumps, its application in R and D/industries, merits over conventional pumps and future growth scope will be discussed

  9. Off-Pump Versus On-Pump Coronary Artery Bypass Grafting

    DEFF Research Database (Denmark)

    Møller, Christian H; Steinbrüchel, Daniel A

    2014-01-01

    Coronary artery bypass grafting (CABG) remains the preferred treatment in patients with complex coronary artery disease. However, whether the procedure should be performed with or without the use of cardiopulmonary bypass, referred to as off-pump and on-pump CABG, is still up for debate....... Intuitively, avoidance of cardiopulmonary bypass seems beneficial as the systemic inflammatory response from extracorporeal circulation is omitted, but no single randomized trial has been able to prove off-pump CABG superior to on-pump CABG as regards the hard outcomes death, stroke or myocardial infarction....... In contrast, off-pump CABG is technically more challenging and may be associated with increased risk of incomplete revascularization. The purpose of the review is to summarize the current literature comparing outcomes of off-pump versus on-pump coronary artery bypass surgery....

  10. 76 FR 34246 - Automated Commercial Environment (ACE); Announcement of National Customs Automation Program Test...

    Science.gov (United States)

    2011-06-13

    ... Environment (ACE); Announcement of National Customs Automation Program Test of Automated Procedures for In... Customs Automation Program (NCAP) test relating to highway movements of commercial goods that are transported in-bond through the United States from one point in Canada to another point in Canada. The NCAP...

  11. Dynamic modeling and dynamical analysis of pump-turbines in S-shaped regions during runaway operation

    International Nuclear Information System (INIS)

    Zhang, Hao; Chen, Diyi; Wu, Changzhi; Wang, Xiangyu; Lee, Jae-Myung; Jung, Kwang-Hyo

    2017-01-01

    Highlights: • Novel dynamic model of a pump-turbine in S-shaped regions is proposed. • A stability criterion of runaway point is given. • Global dynamic characteristics of the pump-turbine are investigated. • Effects of the slopes of the characteristic curve on the stability are studied. - Abstract: There is a region of pump-turbine operation, often called the S-shaped region, in which one unit rotational speed corresponds to three unit flows or torques. In this paper, the dynamic model of the pump-turbine in S-shaped regions is established by introducing the nonlinear piecewise function of relative parameters. Then, the global bifurcation diagrams of the pump-turbine are presented to analyze its dynamic characteristics in the S-shaped regions. Meanwhile, a stability criterion of runaway point is given based on the established theoretical model. The numerical experiments are conducted on the model and the results are in good agreement with the theoretical analysis. Furthermore, the effects of the characteristic curve slopes on the stability of the pump-turbine are studied by an innovative use of the three-dimensional bifurcation diagrams. Finally, the factors influencing the runaway stability of pump-turbines are also discussed, based on the dynamic analysis.

  12. Customer retention through supplier-organization-customer relationship management

    OpenAIRE

    Žvirelienė, Renata; Bučiūnienė, Ilona; Škudienė, Vida; Sakalas, Algimantas

    2009-01-01

    The research objective was to assess the relationship marketing outputs' (internal relationship, relationship with customer, relationship with supplier) interrelationship and their relationship with customers' retention. The internal and external relationship dimensions of commitment, satisfaction, trust, communication, cooperation and empathy were used to measure supplier-organization-customer relationship strength. The survey was conducted in cargo vehicles trading industry companies in Lit...

  13. Experimental study of solar pumped laser for magnesium-hydrogen energy cycle

    International Nuclear Information System (INIS)

    Yabe, T; Okamoto, Y; Ohkubo, T; Uchida, S; Yoshida, K; Bagheri, B; Funatsu, T; Mabuti, A; Oyama, A; Nakagawa, K; Oishi, T; Daito, K; Nakatsuka, M; Yoshida, M; Motokoshi, S; Sato, Y; Baasandash, C; Nakayama, N; Yanagaidani, K

    2008-01-01

    24.4 W of laser output has been obtained by sun-pumped, Cr-codoped Nd:yttrium aluminum garnet ceramic. The water-cooled laser rod was pumped with a Fresnel lens focusing the natural sunlight. By using the advantages of the Fresnel lenses, the maximum output for unit area of sunlight was 18.7 W/m 2 . Direct concentrated solar illumination was used to pump a 9mm-diameter, 100mm length rod of Cr:Nd:YAG, which was obtained 9%-14% slope efficiency for the laser output. We have analyzed the Cr:YAG laser medium and found it to be an excellent high-power laser candidate for direct solar-pumping schemes which enhances the laser output about 1.8 times more than Nd:YAG

  14. Heat pump technology

    CERN Document Server

    Von Cube, Hans Ludwig; Goodall, E G A

    2013-01-01

    Heat Pump Technology discusses the history, underlying concepts, usage, and advancements in the use of heat pumps. The book covers topics such as the applications and types of heat pumps; thermodynamic principles involved in heat pumps such as internal energy, enthalpy, and exergy; and natural heat sources and energy storage. Also discussed are topics such as the importance of the heat pump in the energy industry; heat pump designs and systems; the development of heat pumps over time; and examples of practical everyday uses of heat pumps. The text is recommended for those who would like to kno

  15. Liquid metal pump

    Science.gov (United States)

    Pennell, William E.

    1982-01-01

    The liquid metal pump comprises floating seal rings and attachment of the pump diffuser to the pump bowl for isolating structural deflections from the pump shaft bearings. The seal rings also eliminate precision machining on large assemblies by eliminating the need for a close tolerance fit between the mounting surfaces of the pump and the seals. The liquid metal pump also comprises a shaft support structure that is isolated from the pump housing for better preservation of alignment of shaft bearings. The shaft support structure also allows for complete removal of pump internals for inspection and repair.

  16. Liquid metal pump

    International Nuclear Information System (INIS)

    Pennell, W.E.

    1982-01-01

    The liquid metal pump comprises floating seal rings and attachment of the pump diffuser to the pump bowl for isolating structural deflections from the pump shaft bearings. The seal rings also eliminate precision machining on large assemblies by eliminating the need for a close tolerance fit between the mounting surfaces of the pump and the seals. The liquid metal pump also comprises a shaft support structure that is isolated from the pump housing for better preservation of alignment of shaft bearings. The shaft support structure also allows for complete removal of pump internals for inspection and repair

  17. Heat pumps

    CERN Document Server

    Brodowicz, Kazimierz; Wyszynski, M L; Wyszynski

    2013-01-01

    Heat pumps and related technology are in widespread use in industrial processes and installations. This book presents a unified, comprehensive and systematic treatment of the design and operation of both compression and sorption heat pumps. Heat pump thermodynamics, the choice of working fluid and the characteristics of low temperature heat sources and their application to heat pumps are covered in detail.Economic aspects are discussed and the extensive use of the exergy concept in evaluating performance of heat pumps is a unique feature of the book. The thermodynamic and chemical properties o

  18. An Integrated Start-Up Method for Pumped Storage Units Based on a Novel Artificial Sheep Algorithm

    Directory of Open Access Journals (Sweden)

    Zanbin Wang

    2018-01-01

    Full Text Available Pumped storage units (PSUs are an important storage tool for power systems containing large-scale renewable energy, and the merit of rapid start-up enable PSUs to modulate and stabilize the power system. In this paper, PSU start-up strategies have been studied and a new integrated start-up method has been proposed for the purpose of achieving swift and smooth start-up. A two-phase closed-loop startup strategy, composed of switching Proportion Integration (PI and Proportion Integration Differentiation (PID controller is designed, and an integrated optimization scheme is proposed for a synchronous optimization of the parameters in the strategy. To enhance the optimization performance, a novel meta-heuristic called Artificial Sheep Algorithm (ASA is proposed and applied to solve the optimization task after a sufficient verification with seven popular meta-heuristic algorithms and 13 typical benchmark functions. Simulation model has been built for a China’s PSU and comparative experiments are conducted to evaluate the proposed integrated method. Results show that the start-up performance could be significantly improved on both indices on overshoot and start-up, and up to 34%-time consumption has been reduced under different working condition. The significant improvements on start-up of PSU is interesting and meaning for further application on real unit.

  19. Outsourcing customer support : The role of provider customer focus

    NARCIS (Netherlands)

    Wuyts, S.H.K.; Rindfleisch, A.; Citrin, A.

    An increasing number of firms are outsourcing customer support to external service providers. This creates a triadic setting in which an outsourcing provider serves end customers on behalf of its clients. While outsourcing presents an opportunity to serve customers, service providers differ in their

  20. Customer Engagement as a New Perspective in Customer Management

    NARCIS (Netherlands)

    Verhoef, Peter C.; Reinartz, Werner J.; Krafft, Manfred

    Since 2000, customer management (CM) research has evolved and has had a significant impact on the marketing discipline. In an increasingly networked society where customers can interact easily with other customers and firms through social networks and other new media, the authors propose that

  1. Design aspects of commercial open-loop heat pump systems

    Energy Technology Data Exchange (ETDEWEB)

    Rafferty, Kevin

    2000-01-01

    Open loop (or groundwater heat pump systems are the oldest of the ground-source systems. Common design variations include direct (groundwater used directly in the heat pump units), indirect (building loop isolated with a plate heat exchanger), and standing column (water produced and returned to the same well). Direct systems are typically limited to the smallest applications. Standing column systems are employed in hard rock geology sites where it is not possible to produce sufficient water for a conventional system. Due to its greater potential application, this paper reviews key design aspects of the indirect approach. The general design procedure is reviewed, identification of optimum groundwater flow, heat exchanger selection guidelines, well pump control, disposal options, well spacing, piping connections and related issues.

  2. Design Aspects of Commerical Open-Loop Heat Pump Systems

    Energy Technology Data Exchange (ETDEWEB)

    Rafferty, Kevin

    2001-03-01

    Open loop (or groundwater heat pump systems are the oldest of the ground-source systems. Common design variations include direct (groundwater used directly in the heat pump units), indirect (building loop isolated with a plate heat exchanger), and standing column (water produced and returned to the same well). Direct systems are typically limited to the smallest applications. Standing column systems are employed in hard rock geology sites where it is not possible to produce sufficient water for a conventional system. Due to its greater potential application, this paper reviews key design aspects of the indirect approach. The general design procedure is reviewed, identification of optimum groundwater flow, heat exchanger selection guidelines, well pump control, disposal options, well spacing, piping connections and related issues.

  3. Necessary for usage of geothermal heat pump, v. 14(53)

    International Nuclear Information System (INIS)

    Dimitrov, Konstantin; Armenski, Slave; Gacevski, Marjan

    2006-01-01

    Every day we are witnesses of constantly rapid increase of consumption of electric energy in R. of Macedonia as so as in the other countries in all the world. This rapid increase of consumption of electric energy independent of a lot of electrical units, which are applying in human life like: homes, administration and publication objects, as so as idently in industry. All of this conditions make us to thinking how is possible more rational consumption of electric energy in all areas in human life. One of the possible manners to reduce the consumption of electrical energy for heating and cooling is to use geothermal pumps. In this paper will be proposed geothermal heat pump, which is going to use the heat of earth by vertical and horizontal cupper pipe heat exchanger with data from GHP (Geothermal Heat Pump) NORDIC, factory in Canada. Also, it will be examined all parameters and done comparison with already existing ones. It is analyzed comparation of GHP with other energy units and what it means for rationally consumption of electric energy, economic saving and ecology saving. (Author)

  4. Experimental Study on Series Operation of Sliding Vane Pump and Centrifugal Pump

    OpenAIRE

    Li, Tao; Zhang, Weiming; Jiang, Ming; Li, Zhengyang

    2013-01-01

    A platform for sliding vane pump and centrifugal pump tests is installed to study the series operation of them under different characteristics of pipeline. Firstly, the sliding vane pump and the centrifugal pump work independently, and the performance is recorded. Then, the two types of pumps are combined together, with the sliding vane pump acting as the feeding pump. Comparison is made between the performance of the independently working pump and the performance of series operation pump. Re...

  5. Centrifugal pump handbook

    CERN Document Server

    Pumps, Sulzer

    2010-01-01

    This long-awaited new edition is the complete reference for engineers and designers working on pump design and development or using centrifugal pumps in the field. This authoritative guide has been developed with access to the technical expertise of the leading centrifugal pump developer, Sulzer Pumps. In addition to providing the most comprehensive centrifugal pump theory and design reference with detailed material on cavitation, erosion, selection of materials, rotor vibration behavior and forces acting on pumps, the handbook also covers key pumping applications topics and operational

  6. Understanding customer experience.

    Science.gov (United States)

    Meyer, Christopher; Schwager, Andre

    2007-02-01

    Anyone who has signed up for cell phone service, attempted to claim a rebate, or navigated a call center has probably suffered from a company's apparent indifference to what should be its first concern: the customer experiences that culminate in either satisfaction or disappointment and defection. Customer experience is the subjective response customers have to direct or indirect contact with a company. It encompasses every aspect of an offering: customer care, advertising, packaging, features, ease of use, reliability. Customer experience is shaped by customers' expectations, which largely reflect previous experiences. Few CEOs would argue against the significance of customer experience or against measuring and analyzing it. But many don't appreciate how those activities differ from CRM or just how illuminating the data can be. For instance, the majority of the companies in a recent survey believed they have been providing "superior" experiences to customers, but most customers disagreed. The authors describe a customer experience management (CEM) process that involves three kinds of monitoring: past patterns (evaluating completed transactions), present patterns (tracking current relationships), and potential patterns (conducting inquiries in the hope of unveiling future opportunities). Data are collected at or about touch points through such methods as surveys, interviews, focus groups, and online forums. Companies need to involve every function in the effort, not just a single customer-facing group. The authors go on to illustrate how a cross-functional CEM system is created. With such a system, companies can discover which customers are prospects for growth and which require immediate intervention.

  7. Investigating Customers' Experiences with Their Financial Services Customer Education Programs as It Impacts Customer Loyalty to the Financial Firm

    Science.gov (United States)

    Islam, Kaliym A.

    2017-01-01

    The problem addressed in this study was that customer education programs are intended to strengthen customer loyalty; however, research on the effects of customer education on customer loyalty remains insufficient. This phenomenological study investigated how the lived experiences of customers' participating in financial services' customer…

  8. Parametric sensitivity study for solar-assisted heat-pump systems

    Science.gov (United States)

    White, N. M.; Morehouse, J. H.

    1981-07-01

    The engineering and economic parameters affecting life-cycle costs for solar-assisted heat pump systems are investigted. The change in energy usage resulting from each engineering parameter varied was developed from computer simulations, and is compared with results from a stand-alone heat pump system. Three geographical locations are considered: Washington, DC, Fort Worth, TX, and Madison, WI. Results indicate that most engineering changes to the systems studied do not provide significant energy savings. The most promising parameters to ary are the solar collector parameters tau (-) and U/sub L/ the heat pump capacity at design point, and the minimum utilizable evaporator temperature. Costs associated with each change are estimated, and life-cycle costs computed for both engineering parameters and economic variations in interest rate, discount rate, tax credits, fuel unit costs and fuel inflation rates. Results indicate that none of the feasibile engineering changes for the system configuration studied will make these systems economically competitive with the stand-alone heat pump without a considerable tax credit.

  9. Features of electric drive sucker rod pumps for oil production

    Science.gov (United States)

    Gizatullin, F. A.; Khakimyanov, M. I.; Khusainov, F. F.

    2018-01-01

    This article is about modes of operation of electric drives of downhole sucker rod pumps. Downhole oil production processes are very energy intensive. Oil fields contain many oil wells; many of them operate in inefficient modes with significant additional losses. Authors propose technical solutions to improve energy performance of a pump unit drives: counterweight balancing, reducing of electric motor power, replacing induction motors with permanent magnet motors, replacing balancer drives with chain drives, using of variable frequency drives.

  10. From customer satisfaction survey to corrective actions in laboratory services in a university hospital.

    Science.gov (United States)

    Oja, Paula I; Kouri, Timo T; Pakarinen, Arto J

    2006-12-01

    To find out the satisfaction of clinical units with laboratory services in a university hospital, to point out the most important problems and defects in services, to carry out corrective actions, and thereafter to identify the possible changes in satisfaction. and Senior physicians and nurses-in-charge of the clinical units at Oulu University Hospital, Finland. Customer satisfaction survey using a questionnaire was carried out in 2001, indicating the essential aspects of laboratory services. Customer-specific problems were clarified, corrective actions were performed, and the survey was repeated in 2004. In 2001, the highest dissatisfaction rates were recorded for computerized test requesting and reporting, turnaround times of tests, and the schedule of phlebotomy rounds. The old laboratory information system was not amenable to major improvements, and it was renewed in 2004-05. Several clinical units perceived turnaround times to be long, because the tests were ordered as routine despite emergency needs. Instructions about stat requesting were given to these units. However, no changes were evident in the satisfaction level in the 2004 survey. Following negotiations with the clinics, phlebotomy rounds were re-scheduled. This resulted in a distinct increase in satisfaction in 2004. Satisfaction survey is a screening tool that identifies topics of dissatisfaction. Without further clarifications, it is not possible to find out the specific problems of customers and to undertake targeted corrective actions. Customer-specific corrections are rarely seen as improvements in overall satisfaction rates.

  11. Customer Satisfaction and Customer Loyalty as Predictors of Future Business Potential

    DEFF Research Database (Denmark)

    Eskildsen, Jacob Kjær; Kristensen, Kai

    2007-01-01

    This paper analyzes the relationship between customer satisfaction, customer loyalty and the future business potential of existing customers. The data for the analysis comes from the Danish Customer Satisfaction Index 2006. Here a total of app. 2000 private customers evaluated their...

  12. Penis Pump

    Science.gov (United States)

    ... your appointment might be less involved. Choosing a penis pump Some penis pumps are available without a ... it doesn't get caught in the ring. Penis pumps for penis enlargement Many advertisements in magazines ...

  13. Pumping characteristics of sputter ion pump (SIP) and titanium sublimation pump (TSP) combination

    International Nuclear Information System (INIS)

    Ratnakala, K.C.; Patel, R.J.; Bhavsar, S.T.; Pandiyar, M.L.; Ramamurthi, S.S.

    1995-01-01

    For achieving hydrocarbon free, clean ultra high vacuum, SIP-TSP combination is one of the ideal choice for pumping. For the SRS facility in Centre for Advanced Technology (CAT), we are utilising this combination, enmass. For this purpose, two modules of these combination set-ups are assembled, one with the TSP as an integral part of SIP and the other, with TSP as a separate pump mounted on the top of SIP. The pump bodies were vacuum degassed at 700 degC at 10 -5 mbar for 3 hrs. An ultimate vacuum of 3 x 10 -11 mbar was achieved, after a bake-out at 250 degC for 4 hrs, followed by continuous SIP pumping for 48 hrs, with two TSP flashing at approximately 10 hrs interval. The pump-down patterns as well as the pressure-rise patterns are studied. (author). 2 refs., 5 figs

  14. Energy management algorithm for an optimum control of a photovoltaic water pumping system

    International Nuclear Information System (INIS)

    Sallem, Souhir; Chaabene, Maher; Kamoun, M.B.A.

    2009-01-01

    The effectiveness of photovoltaic water pumping systems depends on the adequacy between the generated energy and the volume of pumped water. This paper presents an intelligent algorithm which makes decision on the interconnection modes and instants of photovoltaic installation components: battery, water pump and photovoltaic panel. The decision is made by fuzzy rules on the basis of the Photovoltaic Panel Generation (PVPG) forecast during a considered day, on the load required power, and by considering the battery safety. The algorithm aims to extend operation time of the water pump by controlling a switching unit which links the system components with respect to multi objective management criteria. The algorithm implementation demonstrates that the approach extends the pumping period for more than 5 h a day which gives a mean daily improvement of 97% of the water pumped volume.

  15. Managing customer knowledge

    OpenAIRE

    2013-01-01

    M. Phil. (Information Management) Customer relationship management has been exposed as a strategic failure, unveiling only customer dissatisfaction. A new method for managing customers is consequently required. The effect of the knowledge economy has brought about a change in global orientation, in the focus on customer wants and needs to increase satisfaction. There was then a shift in focus from information to knowledge. In such an economy, the customer knowledge management strategy, as ...

  16. Smart Automation, Customer Experience and Customer Engagement in Electric Vehicles

    Directory of Open Access Journals (Sweden)

    Asad Ullah

    2018-04-01

    Full Text Available A major challenge to cleaner and more sustainable transportation is the lack of adoptability of electric vehicles (EVs by customers. Therefore, most of the vehicles we see on the road use fossil fuel instead of sustainable green energy sources. One way to improve customer acceptance is to market EVs as a socially desirable product, rather than only environmentally friendly. The silver lining to promote is the potential of information and communications technology (ICT features in EVs, which can lead to a deeper connection between the EVs and their users. These engaging technologies can bring customers closer to the company, resulting in generating big data, which can lead to even deeper insights into customer preferences. Because the technology of vehicle connectivity and automation is just taking off, it is important to understand how these technologies in EVs can enhance customer experiences and result in sustainable customer engagement. Unfortunately, this important research area remains neglected. This research, therefore, is focused on building a conceptual framework for understanding the influence of electric vehicle (EV automation and connectivity on customer experience, and ultimately, customer engagement.

  17. Introducing the paradigm of organizational value creation effect on customer loyalty: A case study of Tehran province food industry unites

    Directory of Open Access Journals (Sweden)

    Maryam Zarandi

    2012-04-01

    Full Text Available Today, organization cannot firmly survive without having a broad captive market. Rather, through value creation for customers and achieve their loyalty, we can maintain and increase the existing market share. Providing a specific product or service requires modern ideas and approaches to be applied in organizations. Resource limitations prevent organizations from being the best on all value creation contexts; so they must focus on some range of customer-centric values regarding the given customer groups; because customer needs will change as time goes by and it requires different kinds of values to be taken into consideration. In this research, organizational value creation effects on customer loyalty is studied by more recent and complete customer value model designed by Flint et al. (2010 [Flint et al. (2010. Customer value anticipation, customer satisfaction and loyalty: An empirical examination. Industrial Marketing Management, 40, 219-230]. In this regard, some questionnaires are distributed among a statistical population including 90 customers of Tehran Food Industries. Results show that organizational value creation affects on customer loyalty. Among effective factors, product quality has the most effects on organizational value creation following by product price, marketing and after-sales services.

  18. Centrifugal Pump Experiment for Chemical Engineering Undergraduates

    Science.gov (United States)

    Vanderslice, Nicholas; Oberto, Richard; Marrero, Thomas R.

    2012-01-01

    The purpose of this paper is to describe a Centrifugal Pump Experiment that provided an experiential learning experience to chemical engineering undergraduates at the University of Missouri in the spring of 2010 in the Unit Operations Laboratory course. Lab equipment was used by senior students with computer-based data and control technology. In…

  19. Economic valuation of heat pumps and electric boilers in the Danish energy system

    International Nuclear Information System (INIS)

    Nielsen, Maria Grønnegaard; Morales, Juan Miguel; Zugno, Marco; Pedersen, Thomas Engberg; Madsen, Henrik

    2016-01-01

    Highlights: • We assess the economic value of heat pumps and electric boilers in Denmark. • The daily operation of a heat and power system is modeled by stochastic programming. • Deterministic models overestimate the value of heat pumps and electric boilers. • Heat pumps and electric boilers can reduce the cost of operating the Danish system. • Falling power prices may boost the future value of heat pumps and electric boilers. - Abstract: Heat pumps (HP) and electric immersion boilers (EB) have great potential to increase flexibility in energy systems. In parallel, decreasing taxes on electricity-based heat production are creating a more favorable economic environment for the deployment of these units in Denmark. In this paper, the economic value of heat pumps and electric boilers is assessed by simulating their day-to-day market performance using a novel operational strategy based on two-stage stochastic programming. This stochastic model is employed to optimize jointly the daily operation of HPs and EBs along with the Combined Heat and Power (CHP) units in the system. Uncertainty in the heat demand and power price is modeled via scenarios representing different plausible paths for their future evolution. A series of case-studies are performed using real-world data for the heat and power systems in the Copenhagen area during four representative weeks of 2013. We show that the use of stochastic operational models is critical, as standard deterministic models provide an overestimation of the added benefits from the installation of HPs and EBs, thus leading to over-investment in capacity. Furthermore, we perform sensitivity studies to investigate the effect on market performance of varying capacity and efficiency for these units, as well as of different levels of prices in the electricity market. We find that these parameters substantially affect the profitability of heat pumps and electric boilers, hence, they must be carefully assessed by potential

  20. Innovative application of air ejector as a pump for continuous air monitors

    International Nuclear Information System (INIS)

    Dhanasekaran, A.; Ajoy, K.C.; Santhanam, R.; Rajagopal, V.; Jose, M.T.

    2016-01-01

    Workplace monitoring, one of the key components of the radiation protection program is generally carried out by means of instruments installed permanently in respective areas or through portable air sampling instruments. Continuous air monitor (CAM) is one such monitor that constantly monitors the radionuclide concentration in air and triggers alarm as and when the air concentration goes above the pre-set levels. Conventional CAM system has a filter head, detector, display unit and a pump as four major parts. Pump may be either rotary vane or a vibrating diaphragm which are electrically driven using motors. Air lift pumps using ejectors are widely used where pump reliability and low maintenance are required, and where corrosive, abrasive, or radioactive fluids are handled. Since ejectors are uncomplicated alternative to vacuum pumps, an attempt was made to use the same as a pump for conventional CAMs. An ejector based sampling set up was made, tested and the results are represented in this paper

  1. The Strength Calculation of the Pump Shaft with a Worn Impeller

    Directory of Open Access Journals (Sweden)

    Nikolay P. Ovchinnikov

    2017-12-01

    Full Text Available Introduction: This paper presents the study of the impeller wear influence on stress-strain state of a centrifugal pump shaft. In agro-industrial sector, centrifugal pumps are used for watering various agricultural crops. During pumping water, a centrifugal pump impeller is usually a subject to influence of various irreversible physical-and-mechanical and physical-and-chemical processes that can result in a certain reduction in its mass. Materials and Methods: We used a comprehensive approach including the analysis of a sufficient number domestic and foreign publications on the research topic and parametric studies conducted on a laboratory-pumping unit. We had modern vibration-based diagnostic equipment, the mathematical models of loading a pump shaft and a finite-element modeling in APM Win Machine software (Beam module. Results: The comparison of the maximum equivalent dynamic stresses obtained according to the proposed method with existing methods for carrying out the checking strength calculation of a centrifugal pump shaft showed that account of the impeller wear significantly changes picture of stress-strain state shaft. Discussion and Conclusions: The amendments proposed by the author in checking strength calculation of a centrifugal pump shaft will allow estimating its stress-strain state in certain production situations.

  2. Small-sized pump for the target chamber of the E-SUVI accelerator

    International Nuclear Information System (INIS)

    Borts, B.V.; Kravchenko, S.F.; Pisarev, G.V.; Rubashko, V.G.; Khorenko, V.K.

    1980-01-01

    The target chamber of the accelerator ESUVI is located at the high voltage end of the accelerating tube under the electrostatic generator conductor. The pumping out from the target chamber region has been performed through the accelerating tube its rate constituting 1.5 l/s which resulted in oxidation and contamination of the surface of irradiated targets in the course of the irradiation of chemically active materials. For obtaining high vacuum in a target chamber a small-size gettering-ionic pump of the ORBITRON type has been developed which operates in the autonomous mode. The pump pumping out rate in the pressure range 10 -5 -10 -7 mm Hg constitutes for air and nitrogen 20-25 l/s, ffor oxygen 30-40 l/s, for hydrogen 100-120 l/s. The pump weight without supply units is 2 kg. The pumps permits performing pressure indicator in the target chamber. Using the developed pump makes possible to decrease the target chamber pressure to 1x10 -6 mm Hg for active gases to 10 -8 -10 -9 mm Hg

  3. Technological status of reactor coolant pumps in generation III+ pressurized nuclear reactors

    Energy Technology Data Exchange (ETDEWEB)

    Brecht, Bernhard; Bross, Stephan [KSB Aktiengesellschaft, Frankenthal (Germany)

    2016-05-15

    KSB has been developing and producing pumps for thermal power plants for nearly 90 years. Consequently, KSB also started to develop and manufacture pumps for all kinds of nuclear power plants from the very beginning of the civil use of nuclear energy. This is especially true for reactor coolant pumps for pressurized water reactors. For the generation of advanced evolutionary reactors (Generation III+ reactors), KSB developed an advanced shaft seal system which is also able to fulfill the requirements of station blackout conditions. The tests in the KSB test rigs, which were successfully completed in December 2015, proved the full functionality of the new design. For generation III+ passive plant reactors KSB developed a new reactor coolant pump type called RUV, which is based on the experience of classic reactor coolant pumps and reactor internal pumps. It is a very compact, hermetically sealed vertical pump-motor unit with a wet winding motor. A full scale prototype successfully passed the 1st stage qualification test program in October 2015.

  4. A 25kW fiber-coupled diode laser for pumping applications

    Science.gov (United States)

    Malchus, Joerg; Krause, Volker; Koesters, Arnd; Matthews, David G.

    2014-03-01

    In this paper we report the development of a new fiber-coupled diode laser for pumping applications capable of generating 25 kW with four wavelengths. The delivery fiber has 2.0 mm core diameter and 0.22 NA resulting in a Beam Parameter Product (BPP) of 220 mm mrad. To achieve the specifications mentioned above a novel beam transformation technique has been developed combining two high power laser stacks in one common module. After fast axis collimation and beam reformatting a beam with a BPP of 200 mm mrad x 40 mm mrad in the slow and fast-axis is generated. Based on this architecture a customer-specific pump laser with 25 kW optical output power has been developed, in which two modules are polarization multiplexed for each wavelength (980nm, 1020nm, 1040m and 1060nm). After slow-axis collimation these wavelengths are combined using dense wavelength coupling before focusing onto the fiber endface. This new laser is based on a turn-key platform, allowing straight-forward integration into any pump application. The complete system has a footprint of less than 1.4m² and a height of less than 1.8m. The laser diodes are water cooled, achieve a wall-plug efficiency of up to 60%, and have a proven lifetime of <30,000 hours. The new beam transformation techniques open up prospects for the development of pump sources with more than 100kW of optical output power.

  5. The customs issues of the European Union and Serbia: The customs base

    Directory of Open Access Journals (Sweden)

    Vranješ Mile

    2012-01-01

    Full Text Available Regulation (EC No 450/2008 of the European Parliament and of the Council of 23 April 2008 laying down the Community Customs Code (Modernized Customs Code, Council Regulation (EEC No 2913/92 of 12 October 1992 establishing the Community Customs Code, The Customs Law of Serbia of 26 March 2010 in a very detailed and extensive way regulate customs base. These legal documents envisage the methods of determination of customs value: the primary ones, which are based on the transaction value, but also the secondary ones, which are based on other methods for determination of customs value of goods. The customs services of the EU Member States have on their disposal six methods for determination of customs value of goods. Those methods in the mentioned acts of the EU and Serbia are transposed from the Article VII of the General Agreement on Tariffs and Trade 1994 and Agreement on Implementation of Article VII of the General Agreement on Tariffs and Trade 1994. The fact that mentioned acts of the EU and Serbia request that the customs value of goods must be clearly and precisely determined, that means to be determined in the same way, is understandable because the customs base is one of the most significant elements of customs. There are many reasons for that: in a certain way, the customs base is in relation with all other elements of customs structure; from the procedure in which the customs base is determined, that means from its universality depends the amount of income which will the EU and Serbia, on that ground, collect to finance public expenditure predicted in the budget; and most of the customs on the imported goods in the EU is determined ad valorem.

  6. Experimental study on hydraulic characteristic around trash rack of a pumping station

    Science.gov (United States)

    Zhou, MinZhe; Li, TongChun; Lin, XiangYang; Liu, XiaoQing; Ding, Yuan; Liu, GuangYuan

    2017-11-01

    This paper focuses on flow pattern around trash rack of intake of a pumping station project. This pumping station undertake the task of supplying up to 3,500,000 m3 water per day for a megacity. Considering the large flow rate, high lift, multi-pipe supply and long-time operation in this water conveyance pumping station, we built a physical model test to measure the flow velocity and observe the flow pattern to verify the reasonability of preliminary design. In this test, we set 3 layers of current meters around each trash rack of intake in reservoir to collect the flow velocity. Furthermore, we design 2 operating conditions of 9 pumps to observe the change of flow pattern. Finally, we found the velocity data were in a normal range under 2 different operating conditions of the 9 pump units.

  7. Test results for the Oasis 3C high performance water-pumping windmill

    Energy Technology Data Exchange (ETDEWEB)

    Eggleston, D.M. [DME Engineering, Midland, TX (United States)

    1997-12-31

    The WINDTech International, L.L.C. Oasis 3C, a 3 m diameter, high-performance water-pumping windmill, was tested at the DME Engineering Wind Test Site just south of Midland, Texas from August through December, 1996. This machine utilizes a 3:1 gearbox with rotating counterweights, similar to a conventional oilfield pumping unit, driven by a multibladed rotor. The rotating counterweight system balances most of the pumping loads and reduces gear loads and starting torque by a factor of at least two and often by a factor of four or more. The torque reduction substantially extends gear and bearing life, and reduces wind speeds required for starting by 30 to 50% or more. The O3C was tested pumping from a quiescent fluid depth of 12.2 m (40 ft) from a 28.3 m (93 ft)-deep well, with additional pumping depth simulated using a pressure regulator valve system. A 9.53 cm (3.75 in.) diameter Harbison-Fischer seal-less single-acting piston pump was used to eliminate pump seal friction as a variable, and standard O3C stroke lengths of 30.5 and 15.2 cm (12 and 6 inches) were used. The regulator spring was set to give a maximum stroke rate of 33 strokes per minute. The water pumped was returned to the well after flowing through a settling tank. The tests were performed in accordance with AWEA WECS testing standards. Instrumentation provided 16 channels of data to accurately measure machine performance, including starting wind speeds, flow rates, O3C azimuth, tail furl angle, wind direction tracking errors, RPM, sucker rod loads, and other variables. The most significant performance data is summarized herein. A mathematical model of machine performance was developed that fairly accurately predicts performance for each of three test conditions. The results verify that the O3C is capable of pumping water at wind speeds from 30% to more than 50% lower than comparable un-counterbalanced units.

  8. Autopsy: Traditional Jewish laws and customs "Halacha".

    Science.gov (United States)

    Goodman, Norman R; Goodman, Jeffrey L; Hofman, Walter I

    2011-09-01

    Judaism has many traditions, customs, rules, and laws, which relate to the proper and ethical disposition of a decedent when a Medical Examiner/ Coroner is involved. In almost all United States jurisdictions, statutes mandate the need to determine the cause and manner of death (Coroners' Act PA Pl. 323, num. 130, section 1237). This article is a review of some religious writings, legal precedents, and forensic authorities, which may help to assist the Medical Examiner/Coroner when confronted with a Jewish decedent. There can be flexibility as to the extent that such forensic studies can and should be performed. The final consent and interpretation of the rules, laws, traditions, and customs will rest with the courts and local rabbinic authority.

  9. EFEK CUSTOMER CUSTOMER INTERACTION TERHADAP SATISFACTION DAN WORD OF MOUTH PADA HOTEL MANDARIN ORIENTAL

    Directory of Open Access Journals (Sweden)

    Putri Hijir

    2016-08-01

    Full Text Available The background of this research was the effect of Customer to Customer Interaction affect satisfaction, word of mouth, in mandarin oriental hotel. The objective of this research is to examine the impact of Customer satisfaction, Service Atmosphere, Personal Interaction, Customer Customer Interaction, Word of Mouth. The design of this research applies primary data obtained by distributing questionnaires to 200 customer who are using Mandarin Oriental Hotel. Data analysis method used in this research is Structural Equation Model (SEM. The result of this research there is positive impact Personal Interaction Quality toward customer Satisfaction, there is positive impact Service Atmosphere toward Customer Satisfaction, there is positive impact Service atmosphere toward Customer Customer Interaction, there is positive impact Customer Customer Interaction toward Customer Satisfaction, there is positive impact Customer Customer Interaction toward Word of Mouth, there is positive impact Customer Satisfaction toward Word of Mouth.

  10. Benefitting from virtual customer environments: An empirical study of customer engagement

    NARCIS (Netherlands)

    Verhagen, T.; Swen, E; Feldberg, J.F.M.; Merikivi, J.

    2015-01-01

    Customer engagement has been labeled as a prerequisite for the success of virtual customer environments. A key challenge for organizations serving their customers via these environments is how to stimulate customer engagement. This study is among the first to shed light on this issue by examining

  11. Low-Cost Gas Heat Pump for Building Space Heating

    Energy Technology Data Exchange (ETDEWEB)

    Garrabrant, Michael [Stone Mountain Technologies, Inc., Johnson City, TN (United States); Keinath, Christopher [Stone Mountain Technologies, Inc., Johnson City, TN (United States)

    2016-10-11

    Gas-fired residential space heating in the U.S is predominantly supplied by furnaces and boilers. These technologies have been approaching their thermodynamic limit over the past 30 years and improvements for high efficiency units have approached a point of diminishing return. Electric heat pumps are growing in popularity but their heating performance at low ambient temperatures is poor. The development of a low-cost gas absorption heat pump would offer a significant improvement to current furnaces and boilers, and in heating dominated climate zones when compared to electric heat pumps. Gas absorption heat pumps (GAHP) exceed the traditional limit of thermal efficiency encountered by typical furnaces and boilers, and maintain high levels of performance at low ambient temperatures. The project team designed and demonstrated two low-cost packaged prototype GAHP space heating systems during the course of this investigation. Led by Stone Mountain Technologies Inc. (SMTI), with support from A.O. Smith, and the Gas Technology Institute (GTI), the cross-functional team completed research and development tasks including cycle modeling, 8× scaling of a compact solution pump, combustion system development, breadboard evaluation, fabrication of two packaged prototype units, third party testing of the first prototype, and the evaluation of cost and energy savings compared to high and minimum efficiency gas options. Over the course of the project and with the fabrication of two Alpha prototypes it was shown that this technology met or exceeded most of the stated project targets. At ambient temperatures of 47, 35, 17 and -13°F the prototypes achieved gas based coefficients of performance of 1.50, 1.44, 1.37, and 1.17, respectively. Both units operated with parasitic loads well below the 750 watt target with the second Alpha prototype operating 75-100 watts below the first Alpha prototype. Modulation of the units at 4:1 was achieved with the project goal of 2:1 modulation

  12. Customer relationship management

    OpenAIRE

    Gudeliūnas, Mindaugas

    2016-01-01

    My name is Mindaugas Gudeliūnas. My bachelors thesis topic is "Customer Relationship Management". The main goal of my work was to investigate customers relationship management and to create modern system, which is fast, easy to use and made for small business. Customer relationship management is really beneficial for a lot of companies. It can make your relationships with a customer more reliable and loyal, it can automate a lot of processes, which are related to customer management, human re...

  13. Pumping tests in nonuniform aquifers - The radially symmetric case

    Science.gov (United States)

    Butler, J.J.

    1988-01-01

    Traditionally, pumping-test-analysis methodology has been limited to applications involving aquifers whose properties are assumed uniform in space. This work attempts to assess the applicability of analytical methodology to a broader class of units with spatially varying properties. An examination of flow behavior in a simple configuration consisting of pumping from the center of a circular disk embedded in a matrix of differing properties is the basis for this investigation. A solution describing flow in this configuration is obtained through Laplace-transform techniques using analytical and numerical inversion schemes. Approaches for the calculation of flow properties in conditions that can be roughly represented by this simple configuration are proposed. Possible applications include a wide variety of geologic structures, as well as the case of a well skin resulting from drilling or development. Of more importance than the specifics of these techniques for analysis of water-level responses is the insight into flow behavior during a pumping test that is provided by the large-time form of the derived solution. The solution reveals that drawdown during a pumping test can be considered to consist of two components that are dependent and independent of near-well properties, respectively. Such an interpretation of pumping-test drawdown allows some general conclusions to be drawn concerning the relationship between parameters calculated using analytical approaches based on curve-matching and those calculated using approaches based on the slope of a semilog straight line plot. The infinite-series truncation that underlies the semilog analytical approaches is shown to remove further contributions of near-well material to total drawdown. In addition, the semilog distance-drawdown approach is shown to yield an expression that is equivalent to the Thiem equation. These results allow some general recommendations to be made concerning observation-well placement for pumping

  14. 19 CFR 24.1 - Collection of Customs duties, taxes, fees, interest, and other charges.

    Science.gov (United States)

    2010-04-01

    ... United States currency or coin legally current at time of acceptance shall be accepted. (2) Any bank... Customs, may be used for the payment of duties, taxes, fees, and/or other charges at designated Customs... Federal Register citations affecting § 24.1, see the List of CFR Sections Affected, which appears in the...

  15. Site specific health and safety plan, 100-HR-3 pump and treat. Revision 1

    International Nuclear Information System (INIS)

    Tuttle, B.G.

    1996-06-01

    The 100-HR-3 Operable Unit encompasses groundwater contamination underlying the 100-D and 100-H Areas. The primary contaminate is chromium VI. The sources of chromium contamination resulted from the use of sodium dichromate during past reactor operations. The purpose of the 100-HR-3 Pump-and-Treat system is to pump contaminated groundwater through aboveground ion exchange resin and then return the treated waster to the aquifer. This plan covers operation, maintenance, repairs, and pump removal/installation

  16. Research and application of key technology of electric submersible plunger pump

    Science.gov (United States)

    Qian, K.; Sun, Y. N.; Zheng, S.; Du, W. S.; Li, J. N.; Pei, G. Z.; Gao, Y.; Wu, N.

    2018-06-01

    Electric submersible plunger pump is a new generation of rodless oil production equipment, whose improvements and upgrades of key technologies are conducive to its large-scale application and reduce the cost and improve the efficiency. In this paper, the operating mechanism of the unit in-depth study, aimed at the problems existing in oilfield production, to propose an optimization method creatively, including the optimal design of a linear motor for submersible oil, development of new double-acting load-relief pump, embedded flexible closed-loop control technology, research and development of low-cost power cables. 90 oil wells were used on field application, the average pump inspection cycle is 608 days, the longest pump check cycle has exceeded 1037 days, the average power saving rate is 45.6%. Application results show that the new technology of optimization and upgrading can further improve the reliability and adaptability of electric submersible plunger pump, reduce the cost of investment.

  17. Putting Customers First: Standards for Serving the American People.

    Science.gov (United States)

    Clinton, Bill; Gore, Al

    This document, part of the Clinton Administration's "Reinventing Government" initiative involving a long-term, significant revamping of the federal bureaucracy, presents a comprehensive set of published customer service standards for the United States Government. It presents more than 1,500 standards representing commitments from more…

  18. Identifying The Factors That Influence Retail Customer Loyalty And Capitalising Them

    OpenAIRE

    Michael Colin Cant; Michael du Toit

    2012-01-01

    Much has been said about loyalty and the advantages that a loyal customer base offers to an organisation and more specifically to retail customers. With more than 2 billion loyalty programme memberships including hotel, supermarket, airline and financial services in the United States alone it is clear that loyalty programmes are an essential part of the marketing plan and strategy of retail organisations a road to survival, growth and profits. This study focussed on one particular clothing r...

  19. The Customer Service Experience.

    Science.gov (United States)

    Bell, Chip R.

    2001-01-01

    Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)

  20. Customer Segmentation by Factors Influencing Brand Loyalty and Customer Involvement

    OpenAIRE

    Tereza Vebrová; Kateřina Venclová; Stanislav Rojík

    2016-01-01

    Brand loyalty and customer involvement are two important concepts that help explain and understand a significant part of consumer shopping behavior. The aim of the present work is to identify factors influencing brand loyalty and customer involvement. A further aim is to consider subsequent segmentation of customers with respect to different degrees of brand loyalty and customer involvement. The research was focused on the field of Czech telecommunication services – mobile operators. Primary ...

  1. Centrifugal pumps

    CERN Document Server

    Gülich, Johann Friedrich

    2014-01-01

    This book gives an unparalleled, up-to-date, in-depth treatment of all kinds of flow phenomena encountered in centrifugal pumps including the complex interactions of fluid flow with vibrations and wear of materials. The scope includes all aspects of hydraulic design, 3D-flow phenomena and partload operation, cavitation, numerical flow calculations, hydraulic forces, pressure pulsations, noise, pump vibrations (notably bearing housing vibration diagnostics and remedies), pipe vibrations, pump characteristics and pump operation, design of intake structures, the effects of highly viscous flows, pumping of gas-liquid mixtures, hydraulic transport of solids, fatigue damage to impellers or diffusers, material selection under the aspects of fatigue, corrosion, erosion-corrosion or hydro-abrasive wear, pump selection, and hydraulic quality criteria. As a novelty, the 3rd ed. brings a fully analytical design method for radial impellers, which eliminates the arbitrary choices inherent to former design procedures. The d...

  2. A review of the customer lifetime value as a customer profitability measure in the context of customer relationship management

    Directory of Open Access Journals (Sweden)

    Raphael Damm

    2011-11-01

    Full Text Available Purpose: A number of customer metrics allow estimating customer profitability with methods such as the Customer Lifetime Value (CLV. However, investments in customer relationships carry the potential risk to destroy value and reduce profitability when based on incorrect estimates of customer profitability. Therefore, estimating future customer value correctly is essential to allocate marketing expenditures in the most effective way. In this article recent literature about the CLV is reviewed in order to assess its ability as a customer profitability measure. Besides the financial perspective of the CLV, non-financial perspectives such as customer advocacy, (customer or open innovation and learning have been identified to have an impact on customer profitability. How to properly estimate a customer’s value taking all relevant value creating factors, financial as well as non-financial, into account is the underlying research question.Design/methodology/approach: This research is based on the review of a number of theoretical and empirical articles published between 1990 and 2010. The aggregation of measures, key-drivers and risks of each key-perspective of the customer relationship contributes to the development of a more systematic understanding of the value creation process and provides answers to the research question. Indirect effects of the CLV as a source of value have received increasing attention in previous research but are not sufficiently accounted for by mainstream methods for valuing customers (Ryals, 2008. Therefore, the attempt to structure available knowledge on indirect effects of the CLV in its contextual setting is made.Findings: This research is concluded providing evidence that one-dimensional calculations of the CLV deliver an incomplete picture of the customer relationship and estimate customer profitability incorrectly. This supports the idea of a multidimensional CLV approach that accounts for interrelated key

  3. Residential gas-fired sorption heat pumps. Test and technology evaluation

    Energy Technology Data Exchange (ETDEWEB)

    Naeslund, M.

    2008-12-15

    Heat pumps may be the next step in gas-fired residential space heating. Together with solar energy it is an option to combine natural gas and renewable energy. Heat pumps for residential space heating are likely to be based on the absorption or adsorption process, i.e. sorption heat pumps. Manufacturers claim that the efficiency could reach 140-160%. The annual efficiency will be lower but it is clear that gas-fired heat pumps can involve an efficiency and technology step equal to the transition from non-condensing gas boilers with atmospheric burners to condensing boilers. This report contains a review of the current sorption gas-fired heat pumps for residential space heating and also the visible development trends. A prototype heat pump has been laboratory tested. Field test results from Germany and the Netherlands are also used for a technology evaluation. The tested heat pump unit combines a small heat pump and a supplementary condensing gas boiler. Field tests show an average annual efficiency of 120% for this prototype design. The manufacturer abandoned the tested design during the project period and the current development concentrates on a heat pump design only comprising the heat pump, although larger. The heat pump development at three manufacturers in Germany indicates a commercial stage around 2010-2011. A fairly high electricity consumption compared to traditional condensing boilers was observed in the tested heat pump. Based on current prices for natural gas and electricity the cost savings were estimated to 12% and 27% for heat pumps with 120% and 150% annual efficiency respectively. There is currently no widespread performance testing procedure useful for annual efficiency calculations of gas-fired heat pumps. The situation seems to be clearer for electric compression heat pumps regarding proposed testing and calculation procedures. A German environmental label exists and gasfired sorption heat pumps are also slightly treated in the Eco-design work

  4. 76 FR 20368 - Llano Seco Riparian Sanctuary Unit Restoration and Pumping Plant/Fish Screen Facility Protection...

    Science.gov (United States)

    2011-04-12

    ... Leader, Sacramento National Wildlife Refuge Complex, U.S. Fish and Wildlife Service, 752 County Road 99W... old and eroding, it plays a key role in protecting the PCGID-PID pumping plant. As the bank erodes... interdisciplinary team began studies to examine measures to protect the PCGID-PID pumping plant and fish screen...

  5. Pumping characteristics of roots blower pumps for light element gases

    International Nuclear Information System (INIS)

    Hiroki, Seiji; Abe, Tetsuya; Tanzawa, Sadamitsu; Nakamura, Jun-ichi; Ohbayashi, Tetsuro

    2002-07-01

    The pumping speed and compression ratio of the two-stage roots blower pumping system were measured for light element gases (H 2 , D 2 and He) and for N 2 , in order to assess validity of the ITER torus roughing system as an ITER R and D task (T234). The pumping system of an Edwards EH1200 (nominal pumping speed of 1200 m 3 /s), two EH250s (ibid. 250 m 3 /s) and a backing pump (ibid. 100 m 3 /s) in series connection was tested under PNEUROP standards. The maximum pumping speeds of the two-stage system for D 2 and N 2 were 1200 and 1300 m 3 /h, respectively at 60 Hz, which satisfied the nominal pumping speed. These experimental data support the design validity of the ITER torus roughing system. (author)

  6. PUMPS

    Science.gov (United States)

    Thornton, J.D.

    1959-03-24

    A pump is described for conveving liquids, particure it is not advisable he apparatus. The to be submerged in the liquid to be pumped, a conduit extending from the high-velocity nozzle of the injector,and means for applying a pulsating prcesure to the surface of the liquid in the conduit, whereby the surface oscillates between positions in the conduit. During the positive half- cycle of an applied pulse liquid is forced through the high velocity nozzle or jet of the injector and operates in the manner of the well known water injector and pumps liquid from the main intake to the outlet of the injector. During the negative half-cycle of the pulse liquid flows in reverse through the jet but no reverse pumping action takes place.

  7. The measured field performances of eight different mechanical and air-lift water-pumping wind-turbines

    Energy Technology Data Exchange (ETDEWEB)

    Kentfield, J.A.C. [Univ. of Calgary, Alberta (Canada)

    1996-12-31

    Results are presented of the specific performances of eight, different, water-pumping wind-turbines subjected to impartial tests at the Alberta Renewable Energy Test Site (ARETS), Alberta, Canada. The results presented which were derived from the test data, obtained independently of the equipment manufacturers, are expressed per unit of rotor projected area to eliminate the influence of machine size. Hub-height wind speeds and water flow rates for a common lift of 5.5 m (18 ft) constitute the essential test data. A general finding was that, to a first approximation, there were no major differences in specific performance between four units equipped with conventional reciprocating pumps two of which employed reduction gearing and two of which did not. It was found that a unit equipped with a Moyno pump performed well but three air-lift machines had, as was expected, poorer specific performances than the more conventional equipment. 10 refs., 9 figs.

  8. Biochemically verified smoking cessation and vaping beliefs among vape store customers.

    Science.gov (United States)

    Tackett, Alayna P; Lechner, William V; Meier, Ellen; Grant, DeMond M; Driskill, Leslie M; Tahirkheli, Noor N; Wagener, Theodore L

    2015-05-01

    To evaluate biochemically verified smoking status and electronic nicotine delivery systems (ENDS) use behaviors and beliefs among a sample of customers from vapor stores (stores specializing in ENDS). A cross-sectional survey of 215 adult vapor store customers at four retail locations in the Midwestern United States; a subset of participants (n = 181) also completed exhaled carbon monoxide (CO) testing to verify smoking status. Outcomes evaluated included ENDS preferences, harm beliefs, use behaviors, smoking history and current biochemically verified smoking status. Most customers reported starting ENDS as a means of smoking cessation (86%), using newer-generation devices (89%), vaping non-tobacco/non-menthol flavors (72%) and using e-liquid with nicotine strengths of ≤20 mg/ml (72%). There was a high rate of switching (91.4%) to newer-generation ENDS among those who started with a first-generation product. Exhaled CO readings confirmed that 66% of the tested sample had quit smoking. Among those who continued to smoke, mean cigarettes per day decreased from 22.1 to 7.5 (P customers in the United States who use electronic nicotine delivery devices to stop smoking, vaping longer, using newer-generation devices and using non-tobacco and non-menthol flavored e-liquid appear to be associated with higher rates of smoking cessation. © 2015 Society for the Study of Addiction.

  9. Pump characteristics and applications

    CERN Document Server

    Volk, Michael

    2013-01-01

    Providing a wealth of information on pumps and pump systems, Pump Characteristics and Applications, Third Edition details how pump equipment is selected, sized, operated, maintained, and repaired. The book identifies the key components of pumps and pump accessories, introduces the basics of pump and system hydraulics as well as more advanced hydraulic topics, and details various pump types, as well as special materials on seals, motors, variable frequency drives, and other pump-related subjects. It uses example problems throughout the text, reinforcing the practical application of the formulae

  10. Customer Segmentation by Factors Influencing Brand Loyalty and Customer Involvement

    Directory of Open Access Journals (Sweden)

    Tereza Vebrová

    2016-01-01

    Full Text Available Brand loyalty and customer involvement are two important concepts that help explain and understand a significant part of consumer shopping behavior. The aim of the present work is to identify factors influencing brand loyalty and customer involvement. A further aim is to consider subsequent segmentation of customers with respect to different degrees of brand loyalty and customer involvement. The research was focused on the field of Czech telecommunication services – mobile operators. Primary data were acquired through the method of questionnaire survey. In total, the questionnaire was completed by 340 respondents, of which 319 respondents owned their mobile phones for private purposes only. For more accurate interpretation of the identified factors the Exploratory Factor Analysis method was used. Four factors of brand loyalty were extracted, which account for 75 % of the variability of the original parameters: (1 Cognitive affective loyalty, (2 Trustworthiness, (3 Attitudinal loyalty and (4 Commitment and three factors of customer involvement were found to account for 71 % variability of the original parameters: (1 Social involvement, (2 Centrality, (3 Importance. High loyalty customers mostly have only one SIM card and 73 % of them use a tariff. In a further group of highly involved customers own from 80 % only one SIM card. This study forms part of a research programme investigating the influence of customer involvement on brand loyalty.

  11. Heat pumps barometer - EurObserv'ER 2016

    International Nuclear Information System (INIS)

    2016-01-01

    The heat pump (HP) sector had an excellent year in 2015. Appliance sales taking all heating and cooling market technologies into account, increased by 20% from 2212898 units in 2014 to 2655331 units in 2015. The emerging trend over the past few years specific to the HP segment for water-borne systems is that air-source HPs are clearly gaining market shares to the detriment of the ground-source HP market, while reversible HPs using air as their vector are taking advantage of record temperatures that have given a boost to the cooling market

  12. Pump element for a tube pump

    DEFF Research Database (Denmark)

    2011-01-01

    The invention relates to a tube pump comprising a tube and a pump element inserted in the tube, where the pump element comprises a rod element and a first and a second non-return valve member positioned a distance apart on the rod element. The valve members are oriented in the same direction...... relative to the rod element so as to allow for a fluid flow in the tube through the first valve member, along the rod element, and through the second valve member. The tube comprises an at least partly flexible tube portion between the valve members such that a repeated deformation of the flexible tube...... portion acts to alternately close and open the valve members thereby generating a fluid flow through the tube. The invention further relates to a pump element comprising at least two non-return valve members connected by a rod element, and for insertion in an at least partly flexible tube in such tube...

  13. Pumping behavior of sputtering ion pump

    Energy Technology Data Exchange (ETDEWEB)

    Chou, T.S.; Bittner, J.; Schuchman, J.

    1991-12-31

    To optimize the design of a distributed ion pump (DIP) for the Superconducting X-Ray Lithography Source (SXLS) the stability of the rotating electron cloud at very high magnetic field beyond transition, must be re-examined. In this work the pumping speed and frequency spectrum of a DIP at various voltages (1 to 10 KV) and various magnetic fields (0.1 to 4 Tesla) are measured. Three cell diameters 10 mm, 5 mm and 2.5 mm, each 8 mm long, and with 3 or 4 mm gaps between anode and cathode are investigated. In this study both the titanium cathodes and the stainless steel anode plates are perforated with holes comparable in size to the anode cell diameters. Only the partially saturated pumping behavior is under investigation. The ultimate pressure and conditioning of the pump will be investigated at a later date when the stability criterion for the electron cloud is better understood.

  14. Pumping behavior of sputtering ion pump

    Energy Technology Data Exchange (ETDEWEB)

    Chou, T.S.; Bittner, J.; Schuchman, J.

    1991-01-01

    To optimize the design of a distributed ion pump (DIP) for the Superconducting X-Ray Lithography Source (SXLS) the stability of the rotating electron cloud at very high magnetic field beyond transition, must be re-examined. In this work the pumping speed and frequency spectrum of a DIP at various voltages (1 to 10 KV) and various magnetic fields (0.1 to 4 Tesla) are measured. Three cell diameters 10 mm, 5 mm and 2.5 mm, each 8 mm long, and with 3 or 4 mm gaps between anode and cathode are investigated. In this study both the titanium cathodes and the stainless steel anode plates are perforated with holes comparable in size to the anode cell diameters. Only the partially saturated pumping behavior is under investigation. The ultimate pressure and conditioning of the pump will be investigated at a later date when the stability criterion for the electron cloud is better understood.

  15. Talking about Customer Service.

    Science.gov (United States)

    Talley, Mary; Axelroth, Joan

    2001-01-01

    Discusses customer service in information centers and how to define it. Topics include the effects of competition, that give customers more choices; defining customers, and defining services; communications; physical environment; change, in customers and in technology; measuring customer service; and evaluating policies and procedures. (LRW)

  16. Does employee safety influence customer satisfaction? Evidence from the electric utility industry.

    Science.gov (United States)

    Willis, P Geoffrey; Brown, Karen A; Prussia, Gregory E

    2012-12-01

    Research on workplace safety has not examined implications for business performance outcomes such as customer satisfaction. In a U.S. electric utility company, we surveyed 821 employees in 20 work groups, and also had access to archival safety data and the results of a customer satisfaction survey (n=341). In geographically-based work units where there were more employee injuries (based on archival records), customers were less satisfied with the service they received. Safety climate, mediated by safety citizenship behaviors (SCBs), added to the predictive power of the group-level model, but these two constructs exerted their influence independently from actual injuries. In combination, two safety-related predictor paths (injuries and climate/SCB) explained 53% of the variance in customer satisfaction. Results offer preliminary evidence that workplace safety influences customer satisfaction, suggesting that there are likely spillover effects between the safety environment and the service environment. Additional research will be needed to assess the specific mechanisms that convert employee injuries into palpable results for customers. Better safety climate and reductions in employee injuries have the potential to offer payoffs in terms of what customers experience. Copyright © 2012 National Safety Council and Elsevier Ltd. All rights reserved.

  17. Multiple pump housing

    Science.gov (United States)

    Donoho, II, Michael R.; Elliott; Christopher M.

    2010-03-23

    A fluid delivery system includes a first pump having a first drive assembly, a second pump having a second drive assembly, and a pump housing. At least a portion of each of the first and second pumps are located in the housing.

  18. Identification with the retail organization and customer-perceived employee similarity: effects on customer spending.

    Science.gov (United States)

    Netemeyer, Richard G; Heilman, Carrie M; Maxham, James G

    2012-09-01

    Two constructs important to academicians and managers are the degree to which employees and customers identify with an organization, employee organizational identification (employee OI) and customer-company identification (customer identification), respectively. This research examines the effects of these identification constructs and the related construct of customer perceived similarity to employees on customer spending. Via a 1-year multilevel study of 12,047 customers and 1,464 store employees (sales associates) covering 212 stores of a specialty apparel retailer, our study contributes to the literature in 2 critical ways. First, we expand the theoretical network of employee OI and customer identification by examining the related construct of a customer's perceived similarity to store employees. We examine the incremental (not fully mediated) main and interaction effects of customer-perceived similarity to employees and employee OI on customer spending. Second, we examine the effect of customer identification on customer spending relative to the effect of customer satisfaction on customer spending. Thus, our study also contributes by demonstrating a potential complementary route to achieve customer spending (customer identification), a route that may be more readily affected by management than the efforts required for a sustained increase in customer satisfaction. Implications for academics and managers are offered.

  19. 78 FR 32356 - United States-Korea Free Trade Agreement

    Science.gov (United States)

    2013-05-30

    ...-Korea Free Trade Agreement AGENCIES: U.S. Customs and Border Protection, Department of Homeland Security... treatment and other customs-related provisions of the United States-Korea Free Trade Agreement entered into...-Korea Free Trade Agreement (hereinafter ``UKFTA'' or the ``Agreement''). On December 3, 2010, the United...

  20. Customer satisfaction and competencies

    DEFF Research Database (Denmark)

    Gritti, Paola; Foss, Nicolai Juul

    We empirically address how customer satisfaction and loyalty in the banking industry may affect profitability. This helps to identify the strategy and competencies necessary to benefit from customer relationships which are important sources for improved performance in the banking. We do......, loyalty is a mediator between financial and not-financial customer value and two sources of customer satisfaction, namely relationships with the front office and the branch, on the one hand, and the products offered, on the other....... this by analyzing data collected on 2,105 customers of 118 branches of one of the biggest banks of an Italian banking group. We find that customer satisfaction impacts loyalty, which in turn has a direct effect on financial and non-financial customer value/total customer value/complex customer value. Moreover...

  1. Customer Relationship Malevolence: A Reflection on Accounting, Marketing and Customer Valuation

    Directory of Open Access Journals (Sweden)

    Kenneth Weir

    2014-10-01

    Full Text Available Ideas centring on knowing and understanding the customer have been core concerns of business since the 1960s. As a result, several attempts to understand the customer have been devised, leading to the generation of data collection systems and calculative technologies that try to provide numerical understanding of the customer, which now lies at the heart of contemporary customer management schemes. However, these technologies can produce several social consequences. This paper discusses valuation metrics used in customer management systems and outlines the negative issues that can result from widespread usage.

  2. Effect of Non-linear Velocity Loss Changes in Pumping Stage of Hydraulic Ram Pumps on Pumping Discharge Rate

    Directory of Open Access Journals (Sweden)

    Reza Fatahialkouhi

    2018-03-01

    Full Text Available The ram pump is a device which pumps a portion of input discharge to the pumping system in a significant height by using renewable energy of water hammer. The complexities of flow hydraulic on one hand and on the other hand the use of simplifying assumptions in ram pumps have caused errors in submitted analytical models for analyzing running cycle of these pumps. In this study it has been tried to modify the governing analytical model on hydraulic performance of these pumps in pumping stage. In this study by creating a logical division, the cycle of the ram pump was divided into three stages of acceleration, pumping and recoil and the governing equations on each stage of cycling are presented by using method of characteristics. Since the closing of impulse valve is nonlinear, velocity loss in pumping stage is considered nonlinearly. Also the governing equations in pumping stage were modified by considering disc elasticity of impulse valve and changing volume of the pump body when the water hammer phenomenon is occurred. In order to evaluate results and determine empirical factors of the proposed analytical model, a physical model of the ram pump is made with internal diameter of 51 mm. Results of this study are divided into several parts. In the first part, loss coefficients of the impulse valve were measured experimentally and empirical equations of drag coefficient and friction coefficient of the impulse valve were submitted by using nonlinear regression. In the second part, results were evaluated by using experimental data taken from this study. Evaluation of statistical error functions showed that the proposed model has good accuracy for predicting experimental observations. In the third part, in order to validate the results in pumping stage, the analytical models of Lansford and Dugan (1941 and Tacke (1988 were used and the error functions resulted from prediction of experimental observations were investigated through analytical models of

  3. Evaluation of a nonevaporable getter pump for tritium handling in the Tokamak Fusion Test Reactor

    International Nuclear Information System (INIS)

    Singleton, M.F.; Griffith, C.M.

    1978-01-01

    Lawrence Livermore Laboratory has tested and evaluated a commercially available getter pump for use with tritium in the Tokamak Fusion Test Reactor (TFTR). The pump contains Zr(84%)--Al in cartridge form with a concentric heating unit. It performed well in all tests, except for frequent heater failures

  4. Conceptual framework for sewer pump problems allowing for fuzzy ...

    African Journals Online (AJOL)

    2015-04-03

    , however, when the platypus is considered in the set of mammals (this ..... would trigger a standby mobile pump unit to be employed in a relatively short period of time. However if a blockage were to occur at the SHD at the ...

  5. Benchmark analysis of three main circulation pump sequential trip event at Ignalina NPP

    International Nuclear Information System (INIS)

    Uspuras, E.; Kaliatka, A.; Urbonas, R.

    2001-01-01

    The Ignalina Nuclear Power Plant is a twin-unit with two RBMK-1500 reactors. The primary circuit consists of two symmetrical loops. Eight Main Circulation Pumps (MCPs) at the Ignalina NPP are employed for the coolant water forced circulation through the reactor core. The MCPs are joined in groups of four pumps for each loop (three for normal operation and one on standby). This paper presents the benchmark analysis of three main circulation pump sequential trip event at RBMK-1500 using RELAP5 code. During this event all three MCPs in one circulation loop at Unit 2 Ignalina NPP were tripped one after another, because of inadvertent activation of the fire protection system. The comparison of calculated and measured parameters led us to establish realistic thermal hydraulic characteristics of different main circulation circuit components and to verify the model of drum separators pressure and water level controllers.(author)

  6. Earliest Deadline Control of a Group of Heat Pumps with a Single Energy Source

    NARCIS (Netherlands)

    Fink, J.; van Leeuwen, Richard Pieter

    2016-01-01

    In this paper, we develop and investigate the optimal control of a group of 104 heat pumps and a central Combined Heat and Power unit (CHP). The heat pumps supply space heating and domestic hot water to households. Each house has a buffer for domestic hot water and a floor heating system for space

  7. The Effect of Trust and Service Quality Toward Patient Satisfaction with Customer Value as Intervening Variable

    Directory of Open Access Journals (Sweden)

    Netty Laura

    2016-09-01

    Full Text Available The research was conducted at Laboratory Installation RSPI of Prof. Dr. Sulianti Saroso (RSPI-SS. Unit of analysis was patients of Medical Check Up in Laboratory Installation of RSPI-SS which is located in Sunter, North Jakarta. The samples of this research were 93 patients from 121 populations; the research method was purposive sampling technique. The instrument of statistic analysis was through PLS 3.0 which was used to test the hypothesis. The research finds seven hypotheses as the results. They are variable of trust which affects customer satisfaction positively but does not significantly affect to customer satisfaction, variable of trust which affects customer satisfaction negatively but significantly affects the customer value, variable of service quality which affects to customer satisfaction positively and significantly, variable of service quality which affected to customer value positively and significantly, variable of customer value which affects positively and significantly to customer satisfaction, intervention of customer value on the trust to customer satisfaction which affects negatively and significantly, and intervention of customer value on service quality to customer satisfaction which affects positively but not significantly.

  8. Customer Equity von KMUs

    NARCIS (Netherlands)

    Biemel, Friedhelm W.; Henseler, Jörg; Meyer, Jorn-Axel

    2003-01-01

    Customer relationships are most important assets of many SMEs. Customer Equity is the sum of the values of all customer relationships. Customer Equity will not be found in any balance sheet, nevertheless it has strategic importance. Even if companies do not want to publish their Customer Equity for

  9. Making effective use of rod pumping systems in coalbed methane applications

    Energy Technology Data Exchange (ETDEWEB)

    Crivello, A. [eProduction Solutions Inc., Kingwood, TX (United States)

    2003-07-01

    The advantages of optimizing coalbed methane (CBM) operations are increased production, reduced expenses, improved efficiency, and better inventory. The author discussed the CBM production cycle and the possible artificial lift options, including electric submersible pump (ESP), plunger lift, primary coolant pump (PCP), and reciprocating rod lift. The presentation focused on the rod lift, as it represents a low to moderate capital expenditure, has good system efficiency, an excellent fluid volume range, an excellent salvage value, excellent familiarity with equipment, and has readily available parts and service. The major disadvantage of the rod lift is that the fixed operating range does not adapt to changing reservoir characteristics. A comparison between the rod pump controller and the variable speed drive was presented. The well can be operated at or near the pumped off condition with variable speed drives with rod pumping intelligence. The author provided a closer examination of the variable frequency drive and the vector flux drive. The presentation also included a discussion of prime movers, drive and inclinometer, gearbox loading, rod load limiter, and dynamometer cards. Three case studies were presented: CSW1, CSW2, and CSW3. It was concluded that wells must be kept pumping, and that a Flux Vector Drive should be used along with an NEMA B motor and properly sized pumping unit and pump. tabs., figs.

  10. PENGARUH SYSTEMIC FAIRNESS DARI LAYANAN INTERNET BANKING TERHADAP CUSTOMER SATISFACTION DENGAN CUSTOMER TRUST DAN CUSTOMER PERCEIVED VALUE SEBAGAI VARIABEL INTERVENING

    OpenAIRE

    Reza Putra Pratama

    2014-01-01

    The background of this research is to investigate and analyze the effect of systematic fairness from internet banking services to customer satisfaction with customer trust and customer perceived value as intervening variable. The objective of this research findings in internet banking, fairness that includes distributive fairness, procedural fairness and informational fairness is positively related to customer satisfaction. Trust is identified as the key mediator of fairness to customer sa...

  11. Performance Analysis Of Single-Pumped And Dual-Pumped Parametric Optical Amplifier

    Directory of Open Access Journals (Sweden)

    Sandar Myint

    2015-06-01

    Full Text Available Abstract In this study we present a performance analysis of single-pumped and dual- pumped parametric optical amplifier and present the analysis of gain flatness in dual- pumped Fiber Optical Parametric Amplifier FOPA based on four-wave mixing FWM. Result shows that changing the signal power and pump power give the various gains in FOPA. It is also found out that the parametric gain increase with increase in pump power and decrease in signal power. .Moreover in this paper the phase matching condition in FWM plays a vital role in predicting the gain profile of the FOPAbecause the parametric gain is maximum when the total phase mismatch is zero.In this paper single-pumped parametric amplification over a 50nm gain bandwidth is demonstrated using 500 nm highly nonlinear fiber HNLF and signal achieves about 31dB gain. For dual-pumped parametric amplification signal achieves 26.5dB gains over a 50nm gain bandwidth. Therefore dual-pumped parametric amplifier can provide relatively flat gain over a much wider bandwidth than the single-pumped FOPA.

  12. A novel static frequency converter based on multilevel cascaded H-bridge used for the startup of synchronous motor in pumped-storage power station

    Energy Technology Data Exchange (ETDEWEB)

    Wang Feng, E-mail: sjtuwfeng@hotmail.co [Key Lab of Control of Power Transmission and Transformation, Ministry of Education, Department of Electrical Engineering, Shanghai Jiaotong University, Minhang District, Shanghai 200240 (China); Jiang Jianguo, E-mail: jiang@sjtu.edu.c [Key Lab of Control of Power Transmission and Transformation, Ministry of Education, Department of Electrical Engineering, Shanghai Jiaotong University, Minhang District, Shanghai 200240 (China)

    2011-05-15

    Research highlights: {yields} A novel Static Frequency Converter (SFC) based on multilevel cascaded H-bridge (CHB) topology is proposed and used for the reversible pump-generating units in pumped-storage power station. {yields} The novel SFC based on CHB has compact configuration, low current harmonic distortion and fast speed response. {yields} Rotor position and Grid connection are realized successfully by the novel SFC. -- Abstract: A novel static frequency converter (SFC) is proposed and is used firstly to start the reversible pump-generating units in pumped-storage power station. Multilevel cascaded H-bridge (CHB) topology and Insulated Gate Bipolar Transistor (IGBT) are applied in the novel SFC. In comparison with the conventional SFC adopting load-commutated inverter (LCI) which is composed of silicon-controlled rectifier (SCR), the novel one has plenty of advantages such as compact configuration, low current harmonic distortion and fast speed response, and these advantages have been verified during 2-year operation at Xiang Hong Dian Pumped-storage power station in China. This application shows that the novel SFC greatly enhances the reliability and success rate of connecting to grid for starting up the pump-generating units. The principle, characteristic and performance of the novel SFC are described in this paper, and some key issues related to the startup of the units of the pumped-storage power station are also presented.

  13. Improving Internal Customer Service

    Science.gov (United States)

    1990-09-01

    34Companies are recognizing that treating customers and associates like people has a very high value" (21:20). 2 Customer service has become more that... customer service is also a strategy with the focus towards people , not product (24:1). Customers are demanding quality service for several reasons...34 (39:45). External Customers . External customers are an organization’s ultimate consumers . They purchase the end product or service an organization

  14. Residual heat removal pump and low pressure safety injection pump retrofit program

    International Nuclear Information System (INIS)

    Dudiak, J.G.; McKenna, J.M.

    1992-01-01

    Residual Heat Removal (RHR) and low pressure safety injection (LPSI) pumps installed in pressurized water-to-reactor power plants are used to provide low-head safety injection in the event of loss of coolant in the reactor coolant system. Because these pumps are subjected to rather severe temperature and pressure transients, the majority of pumps installed in the RHR service are vertical pumps with a single stage impeller. Typically the pump impeller is mounted on an extended motor shaft (close-coupled configuration) and a mechanical seal is employed at the pump end of the shaft. Traditionally RHR and LPSI pumps have been a significant maintenance item for many utilities. Periodic mechanical seal of motor bearing replacement often is considered routine maintenance. The closed-coupled pump design requires disassembly of the casing cover from the lower pump casing while performing these routine maintenance tasks. This paper introduces a design modification developed to convert the close-coupled RHR and LPSI pumps to a coupled configuration

  15. On the mechanism of irradiation effect on the function of Helix pomatia neuron Na+, K+-pump

    International Nuclear Information System (INIS)

    Ajrapetyan, S.N.; Egorova, E.G.; Sagiyan, A.A.; Dadalyan, S.S.; Dvoretskij, A.I.; Sulejmonyan, M.A.

    1987-01-01

    Mechanism of irradiation effect on passive permeability, Na + /Ca 2+ exchange, Na + , K + -pump function intensity, the number of membrane functionally active pump units (Na + , K + -ATP-ase molecules) was determined using Helix pomatia and nervous ganglions isolated from them and irradiated by 5.16 Kl/kg dose. The data obtained show that ionizing radiation leads to obvious destructions in the mechanisms of neuron Na + , K + -pump functioning

  16. Cyclic delivery scheduling to customers with different priorities

    Directory of Open Access Journals (Sweden)

    Katarzyna Zofia Gdowska

    2013-12-01

    Full Text Available Background: In this paper a cyclic delivery scheduling problem for customers with different priorities is presented. Shops, which are provided with deliveries, are occasionally located in places which are crucial for the proper flow of traffic. In such places coordination of deliveries is crucial; therefore it allows to completely eliminate the phenomenon of the simultaneous arrivals of suppliers. Methods: In this paper the cyclic delivery scheduling problem for customers with different priorities was presented. To this theoretical problem a mix integer programming model was developed. Specific approach to the cyclic delivery scheduling problem is inspired by timetabling problem for urban public transport. Results: Mixed integer programming model was employed for solving four cases of cyclic delivery scheduling problem for customers with different priorities. When the value of the synchronization priority assigned to a single customer raised then the total number of synchronizations in the whole network decreased. In order to compare solutions a synchronization rate was utilized. A simple factor was utilized - the proportion of number of synchronizations of deliveries to a given customer to the total number of synchronizations obtained for the whole network. When the value of synchronization priority raised then the value of synchronization rate of this customer improved significantly. Conclusions: The mixed integer programming model for the cyclic delivery scheduling problem for customers with different priorities presented in this paper can be utilized for generating schedules of serving customers located in places where only one delivery can be received and unloaded at one go and where there is no space for other suppliers to wait in a queue. Such a schedule can be very useful for organizing deliveries to small shops united in a franchising network, since they operate in a way that is very similar to the network presented in this paper

  17. Customer Order Decoupling Point Selection Model in Mass Customization Based on MAS

    Institute of Scientific and Technical Information of China (English)

    XU Xuanguo; LI Xiangyang

    2006-01-01

    Mass customization relates to the ability of providing individually designed products or services to customer with high process flexibility or integration. Literatures on mass customization have been focused on mechanism of MC, but little on customer order decoupling point selection. The aim of this paper is to present a model for customer order decoupling point selection of domain knowledge interactions between enterprises and customers in mass customization. Based on the analysis of other researchers' achievements combining the demand problems of customer and enterprise, a model of group decision for customer order decoupling point selection is constructed based on quality function deployment and multi-agent system. Considering relatively the decision makers of independent functional departments as independent decision agents, a decision agent set is added as the third dimensionality to house of quality, the cubic quality function deployment is formed. The decision-making can be consisted of two procedures: the first one is to build each plane house of quality in various functional departments to express each opinions; the other is to evaluate and gather the foregoing sub-decisions by a new plane quality function deployment. Thus, department decision-making can well use its domain knowledge by ontology, and total decision-making can keep simple by avoiding too many customer requirements.

  18. Reassessment of debris ingestion effects on emergency core cooling-system pump performance

    International Nuclear Information System (INIS)

    Sciacca, F.W.; Rao, D.V.

    2004-01-01

    A study sponsored by the United States (US) Nuclear Regulatory Commission (NRC) was performed to reassess the effects of ingesting loss of coolant accident (LOCA) generated materials into emergency core cooling system (ECCS) pumps and the subsequent impact of this debris on the pumps' ability to provide long-term cooling to the reactor core. ECCS intake systems have been designed to screen out large post-LOCA debris materials. However, small-sized debris can penetrate these intake strainers or screens and reach critical pump components. Prior NRC-sponsored evaluations of possible debris and gas ingestion into ECCS pumps and attendant impacts on pump performance were performed in the early 1980's. The earlier study focused primarily on pressurised water reactor (PWR) ECCS pumps. This issue was revisited both to factor in our improved knowledge of LOCA generated debris and to address specifically both boiling water reactor (BWR) and PWR ECCS pumps. This study discusses the potential effects of ingested debris on pump seals, bearing assemblies, cyclone debris separators, and seal cooling water subsystems. This assessment included both near-term (less than one hour) and long-term (greater than one hour) effects introduced by the postulated LOCA. The work reported herein was performed during 1996-1997. (authors)

  19. In situ measurements of krypton in xenon gas with a quadrupole mass spectrometer following a cold-trap at a temporarily reduced pumping speed

    International Nuclear Information System (INIS)

    Brown, E; Rosendahl, S; Huhmann, C; Weinheimer, C; Kettling, H

    2013-01-01

    A new method for measuring trace amounts of krypton in xenon using a cold trap with a residual gas analyzer has been developed, which achieves an increased sensitivity by temporarily reducing the pumping speed while expending a minimal amount of xenon. By partially closing a custom built butterfly valve between the measurement chamber and the turbomolecular pump, a sensitivity of 40 ppt has been reached. This method has been tested on an ultra-pure gas sample from Air Liquide with an unknown intrinsic krypton concentration, yielding a krypton concentration of 330±200 ppt.

  20. Site specific health and safety plan, 100-HR-3 pump and treat. Revision 2

    International Nuclear Information System (INIS)

    St John, C.H.

    1997-09-01

    The 100-HR-3 Pump and Treat system is a groundwater remedial action to remove Hexavalent Chromium (Cr+6) from the groundwater underlying the 100-HR-3 Operable Unit. This plan covers operation, maintenance, repairs, resin exchange and equipment removal/installation. The 100-HR-3 Operable Unit addresses groundwater underlying the 100-D Area. The primary groundwater contaminant is Chromium +6. The chromium contamination resulted from the use of sodium dichromate during past reactor operations. Sodium dichromate was used to treat reactor coolant water during reactor operations. The purpose of this Pump and Treat system is to pump contaminated groundwater through above ground ion exchange resin and then return treated water to aquifer. Chromium levels extracted from the wells are anticipated to range in the low parts per billion (∼50 ppb) which is the drinking water limit for Cr+6

  1. Research of waste heat energy efficiency for absorption heat pump recycling thermal power plant circulating water

    Science.gov (United States)

    Zhang, Li; Zhang, Yu; Zhou, Liansheng; E, Zhijun; Wang, Kun; Wang, Ziyue; Li, Guohao; Qu, Bin

    2018-02-01

    The waste heat energy efficiency for absorption heat pump recycling thermal power plant circulating water has been analyzed. After the operation of heat pump, the influences on power generation and heat generation of unit were taken into account. In the light of the characteristics of heat pump in different operation stages, the energy efficiency of heat pump was evaluated comprehensively on both sides of benefits belonging to electricity and benefits belonging to heat, which adopted the method of contrast test. Thus, the reference of energy efficiency for same type projects was provided.

  2. Investigating the Relationship between Corporate Reputation and Customer Behavioral Intentions through Roles of Customer Trust, Customer Commitment and Customer Recognition (Case Study: Iran Insurance Company in Iran, Isfahan City)

    OpenAIRE

    Fariddeddin Allameh Haery; Hassan Ghorbani; Bahram Zamani

    2014-01-01

    Current study entitled "Investigating therelationship between corporate reputation and customer behavioral intentions through roles of customer trust, customer commitment and customer recognition" investigates the role of corporate reputation in purchase intention and tendency to pay premiums regarding variables such as trust, commitment and recognition of customers of Iran Insurance Company in Iran, Isfahan city. In this study regarding the proposed model there is a main hypothesis (which in...

  3. Customer equity of Pakistani fast food restaurant: A study of attitudinal customer equity

    Directory of Open Access Journals (Sweden)

    Zubair

    2017-02-01

    Full Text Available Customer Equity is true representative of relationship marketing. There are two major approach-es to measure Customer Equity: Transaction/sales based approach and Attitudinal Approach. This research is an effort to check customer equity of fast food restaurants of Pakistan by using attitudinal approach. Transactional customer equity is treated as criterion for attitudinal customer equity. Three drivers of Customer Equity are Value Equity, Brand equity and Relationship equity are taken as independent variables in this research. Convenient sampling technique was used and sample size was 393 respondents. The results show that attitudinal customer equity had strong association with transactional equity. Brand equity, value equity and relationship equity show positive associations with attitudinal customer equity.

  4. Design of hydraulic recuperation unit

    Directory of Open Access Journals (Sweden)

    Jandourek Pavel

    2016-01-01

    Full Text Available This article deals with design and measurement of hydraulic recuperation unit. Recuperation unit consist of radial turbine and axial pump, which are coupled on the same shaft. Speed of shaft with impellers are 6000 1/min. For economic reasons, is design of recuperation unit performed using commercially manufactured propellers.

  5. On the Profitability of Variable Speed Pump-Storage-Power in Frequency Restoration Reserve

    Science.gov (United States)

    Filipe, Jorge; Bessa, Ricardo; Moreira, Carlos; Silva, Bernardo

    2017-04-01

    The increase penetration of renewable energy sources (RES) into the European power system has introduced a significant amount of variability and uncertainty in the generation profiles raising the needs for ancillary services as well as other tools like demand response, improved generation forecasting techniques and changes to the market design. While RES is able to replace energy produced by the traditional centralized generation, it cannot displace its capacity in terms of ancillary services provided. Therefore, centralized generation capacity must be retained to perform this function leading to over-capacity issues and underutilisation of the assets. Large-scale reversible hydro power plants represent the majority of the storage solution installed in the power system. This technology comes with high investments costs, hence the constant search for methods to increase and diversify the sources of revenue. Traditional fixed speed pump storage units typically operate in the day-ahead market to perform price arbitrage and, in some specific cases, provide downward replacement reserve (RR). Variable speed pump storage can not only participate in RR but also contribute to FRR, given their ability to control its operating point in pumping mode. This work does an extended analysis of a complete bidding strategy for Pumped Storage Power, enhancing the economic advantages of variable speed pump units in comparison with fixed ones.

  6. Customer-to-customer interactions : Broadening the scope of word of mouth research

    NARCIS (Netherlands)

    Libai, B.; Bolton, R.; Bügel, M.S.; de Ruyter, K.; Götz, O.; Risselada, H.; Stephen, A.T.

    The increasing emphasis on understanding the antecedents and consequences of customer-to-customer (C2C) interactions is one of the essential developments of customer management in recent years. This interest is driven much by new online environments that enable customers to be connected in numerous

  7. Pump Application as Hydraulic Turbine – Pump as Turbine (PaT)

    OpenAIRE

    Rusovs, D

    2009-01-01

    The paper considers pump operation as hydraulic turbine with purpose to produce mechanical power from liquid flow. The Francis hydraulic turbine was selected for comparison with centrifugal pump in reverse operation. Turbine and centrifugal pump velocity triangles were considered with purpose to evaluate PaT efficiency. Shape of impeller blades for turbine and pumps was analysed. Specific speed calculation is carried out with purpose to obtain similarity in pump and turbine description. For ...

  8. FAWA - Field-analysis of Heat-pump Installations - Proceedings; Tagungsband zur 11. Tagung des Forschungsprogramms Umgebungswaerme, Waerme-Kraft-Kopplung, Kaelte des Bundesamts fuer Energie (BFE)

    Energy Technology Data Exchange (ETDEWEB)

    Rognon, F.

    2004-07-01

    These proceedings of the 11th conference organised by the Swiss Federal Office of Energy's Research Programme on Ambient Heat, Combined Heat and Power and Refrigeration present 6 papers on heat-pump topics. These include two papers concerning the results obtained from the FAWA project - a unique study of over 230 heat pump installations in operation in the field that was started in 1996 to assess the success of Swiss heat-pump promotion activities. The activities of the Swiss Heat-pump Testing Centre are dealt with and the potential for cost reductions through the optimal choice of system - done according to the motto 'small and simple is beautiful' - is reviewed. A further contribution deals with the question of the heat-pump customer being the 'king'. The role of installers and fitters acting as the instances who choose which system is to be used is looked at in a further contribution. A list of useful addresses completes the proceedings.

  9. Customer Value Customer Relationship And Its Effect On Reputation Of Courses In Jakarta

    Directory of Open Access Journals (Sweden)

    Miguna Astuti

    2015-08-01

    Full Text Available The primary problem leading to this study is the limited empirical knowledge on non-formal education SMBs or known more as courses in Indonesia and especially in Jakarta Province. This makes the adapted theories and their successful implementation difficult to developt. The paper implores three specific problems reputation of courses and the impact of customer value CV as well as customer relationship CR factors on it. The issued and endorsed General Agreement of Trade in Services GATS in 1995 followed by law No. 25 of 2005 issued by the government of Indonesia and the Presidential Degree No. 76 and 76 of 2007 established the non-formal education as one of the business fields open for investment without condition. Combined with the high population density in Jakarta and the 102.6 million people of school age population in Indonesia making courses as a very lucrative business and of high level competition. The specific goals and contributions of the research include 1 identifying customers perception on customer value of courses in Jakarta 2 identifying customers perception on customer relationship of courses in Jakarta 3 identifying customers perception on reputation of courses in Jakarta and 4 analyzing the effect of customer value and customer relationship on reputation of courses in Jakarta. The research methods used are explanatory and descriptive surveys using simple random sampling technique for pulling sample. The data collecting technique used are literature studies observations and questionnaires. The result of the collected data with the primary data source was received in form of number of sample of 135 respondents in this case were students of courses in Jakarta. The findings are 1 Customer value perceived as average by customer 2 Customer relationship perceived as average by customer while 3 Reputation perceived as above than average by customer 4 The path analysis showed that customer value and customer relationship together have

  10. The Relationship Between Customer Satisfaction and Customer Loyalty in Online Environment

    OpenAIRE

    Leonata, Devi Rosana

    2015-01-01

    Many researches have already discussed about the relationship between customer satisfaction and customer loyalty. However, there is only few discussing about the relationship in online environment. Thus, this research is conducted to see whether there is significant relationship between customer satisfaction and customer loyalty in online environment as well as to know which best viewpoint that may describe the relationship. This research focuses on people who have done online transactions. ...

  11. Investigating The Effects Of Customer Perceptions Resulted From Online Shopping Sites On Customer Satisfaction

    OpenAIRE

    Dr. vildan ateş

    2017-01-01

    Customer satisfaction has an important role providing continuity, profitability of online shopping sites and in the development of customer loyalty. The aim of this study is to determine the effects of customer perceptions arising from online shopping sites’ on customers’ satisfaction and to reveal a customer satisfaction model related to customer perceptions. Firstly, the indicators of customer satisfaction about online shopping sites and the customer perceptions thought...

  12. Customer Retention & Customer Relationship Marketing: Strategi Pemasaran Yang Potensial

    OpenAIRE

    Aprilia, Ariesya

    2004-01-01

    The traditional marketing approach advocates the marketing mix principles and the quest for market share dominance through mass marketing techniques and a focus on new customer acquisition. This approach has guided managers for decades in planning in implementing their marketing strategies. But nowadays, traditional approach has been changed by customer retention. Customer retention, in the traditional marketing approach, is however seen as the 'end' rather than the means to delivering long-t...

  13. customer satisfaction, customer relationship management, Fuzzy Delphi, system dynamics.

    OpenAIRE

    Habib A. Mirghafoori; Ali Morovati Sharifabadi; Ensiyeh Taki

    2016-01-01

    This paper investigates the factors which are affecting customers satisfaction of Mobarake steel complex . Since there is a wide rang of factors affecting customer satisfaction,this paper pays attention to those factors which have CRM approach. The investigation society of the research is the marketing experts of Moabarake steel complex who have direct relationship with customers.At first, the factors were identified by experts using Fuzzy Delphi method and then the relationship between facto...

  14. Customer requirements based ERP customization using AHP technique

    NARCIS (Netherlands)

    Parthasarathy, S.; Daneva, Maia

    2014-01-01

    Purpose– Customization is a difficult task for many organizations implementing enterprise resource planning (ERP) systems. The purpose of this paper is to develop a new framework based on customers’ requirements to examine the ERP customization choices for the enterprise. The analytical hierarchy

  15. Heat pumps

    CERN Document Server

    Macmichael, DBA

    1988-01-01

    A fully revised and extended account of the design, manufacture and use of heat pumps in both industrial and domestic applications. Topics covered include a detailed description of the various heat pump cycles, the components of a heat pump system - drive, compressor, heat exchangers etc., and the more practical considerations to be taken into account in their selection.

  16. Norwegian participation in the IEA Heat Pump Programme Annex 34 - final report

    Energy Technology Data Exchange (ETDEWEB)

    Nordtvedt, S.R.

    2012-07-01

    This report is the Norwegian team contribution to Task A within the IEA Heat Pumps Programme Annex 34 on #Left Double Quotation Mark#Thermally driven heat pumps#Right Double Quotation Mark#. It aims to give an overview of the thermally driven heat pump (TDHP) and chiller (TDC) market, recent developments in the area of TDHP and TDC, as well as to give an outlook of the progress of this technology. There are no Norwegian manufacturers on the TDHP market. There are only seven existing thermally driven absorption system installations in Norway. Three are district heat driven water/LiBr chillers, one is a steam driven water/LiBr chiller, one water/LiBr heat pump for flue gas condensation in a wood chip heating unit, and two gas driven ammonia-water chillers. The future market for thermally driven heat pumps and chillers in Norway is expected to be in combination of biomass, district heat or waste heat. (Author)

  17. Reactor coolant purification system circulation pumps (CUW pumps)

    International Nuclear Information System (INIS)

    Tsutsui, Toshiaki

    1979-01-01

    Coolant purification equipments for BWRs have been improved, and the high pressure purifying system has become the main type. The quantity of purifying treatment also changed to 2% of the flow rate of reactor feed water. As for the circulation pumps, canned motor pumps are adopted recently, and the improvements of reliability and safety are attempted. The impurities carried in by reactor feed water and the corrosion products generated in reactors and auxiliary equipments are activated by neutron irradiation or affect heat transfer adversely, adhering to fuel claddings are core structures. Therefore, a part of reactor coolant is led to the purification equipments, and returned to reactors after the impurities are eliminated perfectly. At the time of starting and stopping reactors, excess reactor water and the contaminated water from reactors are transferred to main condenser hot wells or waste treatment systems. Thus the prescribed water quality is maintained. The operational modes of and the requirements for the CUW pumps, the construction and the features of the canned motor type CUW pumps are explained. Recently, a pump operated for 11 months without any maintenance has been disassembled and inspected, but the wear of bearings has not been observed, and the high reliability of the pump has been proved. (Kako, I.)

  18. THE ROLE OF CUSTOMER SATISFACTION IN MEDIATING MARKETING COMMUNICATION EFFECT ON CUSTOMER LOYALTY

    OpenAIRE

    Mohamad Dimyati,

    2015-01-01

    This study aims to test the effect of a) marketing communication on customer satisfaction; b) marketing communication on customer loyalty; c) customer satisfaction on customer loyalty; and d) to identify the role of customer satisfaction in mediating marketing communication effect on customer loyalty of the IM3 user community in Jember regency, East Java province. The study was designed in a form confirmatory research, with the whole IM3 community members in the regency as the ...

  19. From connection to customer

    International Nuclear Information System (INIS)

    Milatz, H.; Soeters, R.

    2001-01-01

    Energy companies can no longer be certain that a customer today will remain a customer tomorrow. They have to work hard to achieve that. They are going from thinking in terms of connections to pampering their customers. Good Customer Relationship Management is a way to achieve a competitive advantage. The whole organisation has to adapt, particularly the customer orientation of employees

  20. Hedging customers.

    Science.gov (United States)

    Dhar, Ravi; Glazer, Rashi

    2003-05-01

    You are a marketing director with $5 million to invest in customer acquisition and retention. Which customers do you acquire, and which do you retain? Up to a point, the choice is obvious: Keep the consistent big spenders and lose the erratic small ones. But what about the erratic big spenders and the consistent small ones? It's often unclear whether you should acquire or retain them and at what cost. Businesses have begun dealing with unpredictable customer behavior by following the practices of sophisticated investors who own portfolios comprising dozens of stocks with different, indeed divergent, histories and prospects. Each portfolio is diversified so as to produce the investor's desired returns at the particular level of uncertainty he or she can tolerate. Customers, too, are assets--risky assets. As with stocks, the cost of acquiring them is supposed to reflect the cash-flow values they are likely to generate. The authors explain how to construct a portfolio based on the notion that a customer's risk-adjusted lifetime value depends on its anticipated effect on the riskiness of the group it is joining. They also show how this approach was used to identify the best prospects for Myron Corporation, a global leader in the personalized business-gift industry. The concept of risk-adjusted lifetime value has a transforming power: For companies that rely on it, product managers will be replaced by customer managers, and the current method of accounting for profit and loss--which is by product--will be replaced by one that determines each customer's P&L. Once adjusted for risk, those P&Ls will become the firm's key performance and operational metric.

  1. Assesment of customer relationship development

    OpenAIRE

    Dagmar Lesáková

    2011-01-01

    The focus of this paper is customer relationship marketing and its new trends. The particular goal of the presented research study was to identify and analyse the indicators of customer relationship development in human resources recruitment / leasing companies. Nine indicators have been explored: mission statement concerning customer commitment, customer attraction, customer commitment, development of customer value, understanding customer needs, goals for customer satisfaction, after sales ...

  2. CFD analysis of the temperature field in emergency pump room in Loviisa NPP

    Energy Technology Data Exchange (ETDEWEB)

    Rämä, Tommi, E-mail: tommi.rama@fortum.com [Fortum Power and Heat, P.O.B. 100, FI-00048 Fortum (Finland); Toppila, Timo, E-mail: timo.toppila@fortum.com [Fortum Power and Heat, P.O.B. 100, FI-00048 Fortum (Finland); Kelavirta, Teemu, E-mail: teemu.kelavirta@fortum.com [Fortum Power and Heat, Loviisa Power Plant, P.O.B. 23, FI-07901 Loviisa (Finland); Martin, Pasi, E-mail: pasi.martin@fortum.com [Fortum Power and Heat, Loviisa Power Plant, P.O.B. 23, FI-07901 Loviisa (Finland)

    2014-11-15

    Highlights: • Laser scanned room geometry from Loviisa NPP was utilized for CFD simulation. • Uncertainty of CFD simulation was estimated using the Grid Convergence Index. • Measured temperature field of pump room was reproduced with CFD simulation. - Abstract: In the Loviisa Nuclear Power Plant (NPP) six emergency pumps belonging to the same redundancy are located in the same room. During a postulated accident the cooling of the room is needed as the engines of the emergency pumps generate heat. Cooling is performed with fans blowing air to the upper part of the room. Temperature limits have been given to the operating conditions of the main components in order to ensure their reliable operation. Therefore the temperature field of the room is important to know. Temperature measurements were made close to the most important components of the pump room to get a better understanding of the temperature field. For these measurements emergency pumps and cooling fan units were activated. To simulate conditions during a postulated accident additional warm-air heaters were used. Computational fluid dynamic (CFD) simulations were made to support plant measurements. For the CFD study one of the pump rooms of Loviisa NPP was scanned with a laser and this data converted to detailed 3-D geometry. Tetrahedral computation grid was created inside the geometry. Grid sensitivity studies were made, and the model was then validated against the power plant tests. With CFD the detailed temperature and flow fields of the whole room were produced. The used CFD model was able to reproduce the temperature field of the measurements. Two postulated accident cases were simulated. In the cases the operating cooling units were varied. The temperature profile of the room changes significantly depending on which units are cooling and which only circulating the air. The room average temperature stays approximately the same. The simulation results were used to ensure the acceptable operating

  3. Work plan, AP-102 mixer pump removal and pump replacement

    International Nuclear Information System (INIS)

    Jimenez, R.F.

    1994-01-01

    The objective of this work plan is to plan the steps and estimate the costs required to remove the failed AP-102 mixer pump, and to plan and estimate the cost of the necessary design and specification work required to order a new, but modified, mixer pump including the pump and pump pit energy absorbing design. The main hardware required for the removal of the mixer is as follows: a flexible receiver and blast shield; a metal container for the pulled mixer pump; and a trailer and strongback to haul and manipulate the container. Additionally: a gamma scanning device will be needed to detect the radioactivity emanating from the mixer as it is pulled from the tank; a water spray system will be required to remove tank waste from the surface of the mixer as it is pulled from the AP-102 tank; and a lifting yoke to lift the mixer from the pump pit (the SY-101 Mixer Lifting Yoke will be used). A ''green house'' will have to be erected over the AP-102 pump pit and an experienced Hoisting and Rigging crew must be assembled and trained in mixer pump removal methods before the actual removal is undertaken

  4. Mass Customization: more technology, less publicity and customer satisfaction

    Directory of Open Access Journals (Sweden)

    Mônica Heloísa Braga Vasques

    2007-11-01

    Full Text Available This article refers to mass customization as an individual marketing strategy, centered on costumer's order, by means of technology, emphasizing the sensibility, the flexibility and the elasticity. Such an approach is based on the mass customization advantages and its principles of flexibility: the postponement, the resenquencing and the process standardization. Moreover, the article refers to the Hewlett-Packard, (PCs success, due to its power of integrating the designs of products, processes and supply network. We can, thus, think about the end of the advertisement. So, the old message: “Buy it now!” is not worthwhile anymore. The intelligence, nowadays, by means of technology, creates a "fatal", customized relationship with each customer. And it sells much more.

  5. Analisa Pengaruh Customer Experience Quality Terhadap Customer Satisfaction Di Hotel Bintang 3 Surabaya

    OpenAIRE

    Njoto, Mellisa Oktaviani; Tjahyadi, Nency Lifia; Aprillia, Adriana

    2016-01-01

    Customer experience quality merupakan penilaian yang dirasakan konsumen tentang keunggulan atau superioritas dari pengalaman yang didapatkan oleh konsumen. Dalam penelitian kali ini, peneliti menetapkan customer experience quality sebagai variabel yang mempengaruhi customer satisfaction. Customer experience quality memiliki 8 dimensi, yaitu helpfulness, value for time, customer recognition, promise fulfillment, problem solving, personalization, competence, dan accessibility. Penelitian ini be...

  6. The effects of interactive marketing, customer satisfaction and flashes on customer loyalty

    Directory of Open Access Journals (Sweden)

    Tanveer ASLAM

    2015-05-01

    Full Text Available This study explores impact of interactive marketing impact on consumer satisfaction and loyalty. So for no specific research has been conducted to identify the process of customer loyalty in banking sector in this perspective. Customer loyalty has great importance and agonizes among connoisseur, academician and professionals in ample industries. Interactive marketing combination of relationship marketing and service marketing. This study generally focused on following dimensions commitment, trust, familiarity, quality of employees, service quality and service personalization efforts as key predictor of customer satisfaction and loyalty. Data was collected by using by pretested questionnaire through personal interviews. A representative sample of one hundred and sixty consumers was selected by using convenience sampling technique. Interactive marketing has positive significant influence customer satisfaction and customer loyalty. The customer satisfaction fully mediates the relationship between interactive marketing and customer loyalty.

  7. Internal fluid flow management analysis for Clinch River Breeder Reactor Plant sodium pumps

    International Nuclear Information System (INIS)

    Cho, S.M.; Zury, H.L.; Cook, M.E.; Fair, C.E.

    1978-12-01

    The Clinch River Breeder Reactor Plant (CRBRP) sodium pumps are currently being designed and the prototype unit is being fabricated. In the design of these large-scale pumps for elevated temperature Liquid Metal Fast Breeder Reactor (LMFBR) service, one major design consideration is the response of the critical parts to severe thermal transients. A detailed internal fluid flow distribution analysis has been performed using a computer code HAFMAT, which solves a network of fluid flow paths. The results of the analytical approach are then compared to the test data obtained on a half-scale pump model which was tested in water. The details are presented of pump internal hydraulic analysis, and test and evaluation of the half-scale model test results

  8. Customization and Customer-Product Learning

    DEFF Research Database (Denmark)

    Jørgensen, Kaj Asbjørn

    2011-01-01

    , through the performance level and the experience level to the learning level at the top. This model has a dual view with customers/demand at one side and product/supplier at the other side. It is developed so that it can be generally applied and, typically, product designers must decide how far up...... in levels the customisation should aim. This paper sets special focus on the upper levels of customisation, especially the learning level, and it is shown that products with a large range of user-oriented functionalities often require much training to use and that customers on the other hand are sometimes...

  9. The impact of development of customer online banking skills on customer adviser skills

    OpenAIRE

    Dubois, M.; Bobillier Chaumon, M.-E.; Retour, Didier

    2011-01-01

    International audience; The object of this article is the development of customer banking skills as a result of using online banking and its impact on the competence of customer advisers in face-to-face customer contacts. We focus on the use of software applications by customer advisers (CA) during customer contacts. The main results show that online banking enables customers to develop a range of banking skills. In order to deliver the service required by the context, advisers select the req...

  10. Finite element analysis for structural modification and control resonance of a vertical pump

    Directory of Open Access Journals (Sweden)

    Dalia M. El-Gazzar

    2017-12-01

    Full Text Available The main objective of this research was to evaluate and enhance dynamic performance for a vertical pumping unit. The original electric motor of the pump unit had been replaced by another one different in design and weights. Vibration has been increased greatly after installing the new motor. Consequently, it is necessary to estimate the change in the vibration characteristics owing to the difference in the boundary conditions of the new motor. Measured vibration levels and frequency analysis were dangerous at 1× due to resonance problem. Finite Element Analysis was used to model the motor structure in order to find its natural frequencies and mode shapes. The results confirm that the third natural frequency is very close to 1× operating speed with deviation about 1%. To solve the resonance problem, it was recommended to increase the structure stiffness. The results after modifications confirmed that the overall vibration level decreases by 89%. Keywords: Vibration, Vertical pump, Modal analysis

  11. A real option-based simulation model to evaluate investments in pump storage plants

    International Nuclear Information System (INIS)

    Muche, Thomas

    2009-01-01

    Investments in pump storage plants are expected to grow especially due to their ability to store an excess of supply from wind power plants. In order to evaluate these investments correctly the peculiarities of pump storage plants and the characteristics of liberalized power markets have to be considered. The main characteristics of power markets are the strong power price volatility and the occurrence of prices spikes. In this article a valuation model is developed capturing these aspects using power price simulation, optimization of unit commitment and capital market theory. This valuation model is able to value a future price-based unit commitment planning that corresponds to future scope of actions also called real options. The resulting real option value for the pump storage plant is compared with the traditional net present value approach. Because this approach is not able to evaluate scope of actions correctly it results in strongly smaller investment values and forces wrong investment decisions.

  12. An analytical method for defining the pump`s power optimum of a water-to-water heat pump heating system using COP

    Directory of Open Access Journals (Sweden)

    Nyers Jozsef

    2017-01-01

    Full Text Available This paper analyzes the energy efficiency of the heat pump and the complete heat pump heating system. Essentially, the maximum of the coefficient of performance of the heat pump and the heat pump heating system are investigated and determined by applying a new analytical optimization procedure. The analyzed physical system consists of the water-to-water heat pump, circulation and well pump. In the analytical optimization procedure the "first derivative equal to zero" mathematical method is applied. The objective function is the coefficient of performance of the heat pump, and the heat pump heating system. By using the analytical optimization procedure and the objective function, as the result, the local and the total energy optimum conditions with respect to the mass flow rate of hot and cold water i. e. the power of circulation or well pump are defined.

  13. Electromagnetic pump technology

    International Nuclear Information System (INIS)

    Prabhakar, R.

    1994-01-01

    Fast Breeder Reactors have an important role to play in our nuclear power programme. Liquid metal sodium is used as the coolant for removing fission heat generated in fast reactors and a distinctive physical property of sodium is its high electrical conductivity. This enables application of electromagnetic (EM) pumps, working on same principle as electric motors, for pumping liquid sodium. Due to its lower efficiency as compared to centrifugal pumps, use of EM pumps has been restricted to reactor auxiliary circuits and experimental facilities. As part of our efforts to manufacture fast reactor components indigenously, work on the development of two types of EM pumps namely flat linear induction pump (FLIP) and annular linear induction pump (ALIP) has been undertaken. Design procedures based on an equivalent circuit approach have been established and results from testing a 5.6 x 10E-3 Cum/s (20 Cum/h) FLIP in a sodium loop were used to validate the procedure. (author). 7 refs., 6 figs

  14. A Model to Explain Customer Loyalty Based on Customer Equity and Customer Satisfaction: A study in mobile services industry in Bushehr

    OpenAIRE

    manigeh Bahrainizadeh; Leila Tavasoli

    2014-01-01

    Abstruct: The development of telecom companies in the world and the maturity of markets of such services, the management of customer loyalty has become a major concern in the company. This research is trying to provide a model for mobile service customer loyalty considering the customer equity, value equity, brand equity, relationships equity and customer satisfaction in order to create better services for mobile operators and to increase customer loyalty. In terms of goal the research is ...

  15. Is Mass Customization Sustainable?

    DEFF Research Database (Denmark)

    Petersen, Thomas Ditlev; Jørgensen, Kaj Asbjørn; Nielsen, Kjeld

    2011-01-01

    Mass customizers are like other companies currently experiencing an increasing customer demand for environmentally sustainable products as well as an increasingly strict legislation regarding environmental sustainability. This paper addresses the issue whether the concepts mass customization...... and sustainability are fundamentally compatible by asking the question: can a mass customized product be sustainable? Several factors could indicate that mass customized products are less sustainable than standardized products; however other factors suggest the opposite. This paper explores these factors during...... three life cycle phases for a product: Production, Use and End of Life. It is concluded that there is not an unambiguous causal relationship between mass customization and sustainability; however several factors unique to mass customized products are essential to consider during product and process...

  16. Pumping life

    DEFF Research Database (Denmark)

    Sitsel, Oleg; Dach, Ingrid; Hoffmann, Robert Daniel

    2012-01-01

    The name PUMPKIN may suggest a research centre focused on American Halloween traditions or the investigation of the growth of vegetables – however this would be misleading. Researchers at PUMPKIN, short for Centre for Membrane Pumps in Cells and Disease, are in fact interested in a large family o......’. Here we illustrate that the pumping of ions means nothing less than the pumping of life....

  17. Developing a Mobile Service-Based Customer Relationship Management System Using Fuzzy Logic

    Directory of Open Access Journals (Sweden)

    Xiaobei Liang

    2010-12-01

    Full Text Available Customer relationship management (CRM has gained lately widespread popularity in many industries. With the development of economy and society, customers are unsatisfied with the stereotyped products. As customers usually describe their demands in nature language, the demands are often conflicting with each other and are often imprecise. The paper studies the operation process of handling customer demand for modern service systems based fuzzy logic methods. While in this mobile medium times, mobile service and CRM are rarely taken into unite study. This paper overviews the related theory likes business engineering, relationship marketing and mobile business, which can be used in mobile CRM (mCRM and in the implement of mobile CRM. The paper analyzes the underlying technology and marketing issues of the initiation of mCRM and integrates various issues of mCRM. Moreover, the paper discusses the characteristics of useful mCRM as the implement of mCRM will help the enterprise enhance the customer relationship and customers' loyalty will also gain more profit. A new stability criterion for the extended singular dynamic input-output model is given to ensure the stability of input-output model.

  18. What Are We Waiting For Customer Wait Time, Fill Rate, And Marine Corps Equipment Operational Availability

    Science.gov (United States)

    2016-12-01

    directed the use of Customer Wait Time (CWT) as a measure of supply chain performance (Department of Defense [DOD], 2000). CWT is defined as “the total...time elapsed between issuance of a customer order and satisfaction of the order” (United States Marine Corps [USMC], 2014, pp. 2–29). In theory...rate is a widely used metric for setting inventory levels and is also a useful measure of customer satisfaction . In general, high fill-rates can be

  19. Pumping of methane by an ionization assisted Zr/Al getter pump

    International Nuclear Information System (INIS)

    Shen, G.L.

    1987-01-01

    The pumping of methane by an ionization assisted Zr/Al getter pump has been investigated. This pump consists of 12 pieces of ring getters. A spiral shape W filament is located within the ring getters. A bias voltage is applied across the filament and the getter itself. The experiments have shown that (1) when the bias voltage is turned off, the pumping speed of the getter pump for methane increases exponentially with the filament temperature; (2) when the filament temperature is held constant, its pumping speed varies directly with the ionization electron current; (3) when the filament temperature is 2063 0 C and the electron current is 57 mA, the pumping speed of the Zr/Al getter pump is 475 ml/s, and the specific speed is 16.8 ml/s cm 2 ; and (4) an activation energy and critical temperature measured for methane molecules decomposition are, respectively, 47.4 kcal/mol and about 1700 0 C. Analysis of the results indicates that methane is pumped by an ionization assisted Zr/Al getter pump not because of the adsorption and the diffusion of methane molecules directly, but because methane molecules are decomposed as C and H 2 through a catalysis of the hot W filament, carbon is adsorbed on the surface of the W filament, and is diffused into the interior of the W lattice. H 2 is immediately absorbed by the Zr/Al getters. Besides, electron impact with CH 4 would result in the additional decomposition and ionization, then the effect of electron bombardment enhances methane pumping by the Zr/Al getters

  20. THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER LOYALTY AN EMPIRICAL STUDY AT BANKING

    Directory of Open Access Journals (Sweden)

    Fikret GÜMÜŞBUĞA

    2015-07-01

    Full Text Available This study mainly focuses on customer care management and customer loyalty. Even though there are many experiential studies about customer care management and customer loyalty system, the lack of studies on customers in Karabük and Safranbolu locally, has leaded to focus on this study. Thus, this study mainly focuses on the influence of customer care treatments of banks in Karabük and Safranbolu on customer loyalty. Descriptive research type was used in the study. In this study simple random sampling method was used which is one of the probability sampling method, face to face surwey to all 726 participants was used for the study. As the result of the experiential study, the attendance and influence of customer care management and loyalty systems have been comparatively low, but it has been figured out that customer care management system influences customer loyalty level.

  1. Economical Feasibility of Utilizing Photovoltaics for Water Pumping in Saudi Arabia

    Directory of Open Access Journals (Sweden)

    Ahmet Z. Sahin

    2012-01-01

    Full Text Available Energy and water are the two major need of the globe which need to be addressed for the sustenance of the human beings on this planet. All the nations, no matter most populous, developed and developing need to diversify the means and ways of producing energy and at the same time guarding the environment. This study aims at techno economical feasibility of producing energy using PV solar panels and utilizing it to pump-water at Dhahran, Riyadh, Jeddah, Guriat, and Nejran regions in Saudi Arabia. The solar radiation data from these stations was used to generate electricity using PV panels of 9.99 kW total capacity. Nejran region was found to be most economical in terms of minimal payback period and cost of energy and maximum internal rate of return whereas PV power production was concerned. Water-pumping capacity of the solar PV energy system was calculated at five locations based on the PV power production and Goulds model 45J series of pumps. Monthly total and annual total water pumping capacities were determined. Considering the capital cost of combined solar PV energy system and the pump unit a cost analysis of water pumping for a well of 50 m total dynamic head (TDH was carried out. The cost of water pumping was found to vary between 2 and 3 /m3.

  2. Customer relationship management system

    OpenAIRE

    Selenis, Laimonas

    2004-01-01

    Customer Relationship Management (CRM) is one of the biggest problems for many companies today. By analyzing history records (profiles) of its customers, organization can effectively adapt its business activity to users needs and create better products and services. Proper analysis of customer profiles can help to predict the behaviour of the customers. After grouping customer profiles by similar attributes, company can easier handle its interactions with similar users. Such group profiling c...

  3. Assesment of customer relationship development

    Directory of Open Access Journals (Sweden)

    Dagmar Lesáková

    2011-01-01

    Full Text Available The focus of this paper is customer relationship marketing and its new trends. The particular goal of the presented research study was to identify and analyse the indicators of customer relationship development in human resources recruitment / leasing companies. Nine indicators have been explored: mission statement concerning customer commitment, customer attraction, customer commitment, development of customer value, understanding customer needs, goals for customer satisfaction, after sales services, measurement of customer satisfaction, complaint management. The indicators were made sequentially operational in order to translate customer relationship development into specific activities designed to increase business performance. Based on a set of customer indicators four scientific hypotheses were tested. We proved that strong customer orientation has a positive impact on business performance. Out of nine indicators, seven of them have a strong impact on business outcomes. The research confirms that business performance increases with firm size and market density, and that introduction of quality management systems improves company performance. Finally, the appropriateness of the customer relationship indicators applied in human resources recruitment companies is discussed.

  4. Breastfeeding FAQs: Pumping

    Science.gov (United States)

    ... of pump is best? You can buy or rent a breast pump from lactation consultants, hospitals, retail ... place to do it. Many companies offer their employees pumping and nursing areas. If yours doesn't, ...

  5. Development and evaluation of cryosorption pump and cryotrapping pump for CTR applications

    International Nuclear Information System (INIS)

    Kuribayashi, S.; Ota, H.; Sato, H.

    1986-01-01

    In order to obtain the engineering data to design compound cryopump for CTR, the authors tested the cryosorption pump and cryotrapping pump. The cryosorption panel was consisted of coconut charcoal metallically bonded to 4.2K cryopanel by brazing. The initial pumping speed of helium of cryosorption pump was found to be ≅2.2 iota/scm/sup 2/. The speed dropped off with loading (about 8 Torr iota/cm/sup 2/) to 1.5 iota/scm/sup 2/. The initial helium pumping speed of the 4.2K cryotrapping pump by argon spray was found to be ≅6 iota/scm/sup 2/. The speed, however, dropped off with loading (≅0.3 Torr iota/cm/sup 2/) to less than 5%. These results indicate that the cryosorption pump by coconut charcoal is superior to the cryotrapping pump, because the capacity of the former is larger than the latter

  6. Efficiency and threshold pump intensity of CW solar-pumped solid-state lasers

    Science.gov (United States)

    Hwang, In H.; Lee, Ja H.

    1991-01-01

    The authors consider the relation between the threshold pumping intensity, the material properties, the resonator parameters, and the ultimate slope efficiencies of various solid-state laser materials for solar pumping. They clarify the relation between the threshold pump intensity and the material parameters and the relation between the ultimate slope efficiency and the laser resonator parameters such that a design criterion for the solar-pumped solid-state laser can be established. Among the laser materials evaluated, alexandrite has the highest slope efficiency of about 12.6 percent; however, it does not seem to be practical for a solar-pumped laser application because of its high threshold pump intensity. Cr:Nd:GSGG is the most promising for solar-pumped lasing. Its threshold pump intensity is about 100 air-mass-zero (AM0) solar constants and its slope efficiency is about 12 percent when thermal deformation is completely prevented.

  7. Customer trust as mediator in the creation of customer relationship intention

    Directory of Open Access Journals (Sweden)

    Dimyati Mohamad

    2018-03-01

    Full Text Available As in all service industries, banks need to be able to provide their customers with personalized services in order to ensure that they build and maintain long-term relationships which are mutually beneficial. As such, banks must adopt a relational marketing approach based on effective communication and the building of trust with the current customers instead of focusing on acquiring new customers. The current research provides insights into how banks can build trust and maintain their relations with existing customers by testing several predictors of customer trust and customer relationship intention. Thus, the purpose of this study is to examine economic content, resource content and social content as the predictors of trust and relationship intention, and trust as a predictor of relationship intention. In addition, this study also analyzes the role of trust in mediating among economic content, resource content, and social content as a predictor of relationship intention of state owned bank customers in East Java. The sample of the study is formed of 120 customers of three state-owned banks from East Java. The research variables consist of three exogenous variables: economic content, resource content, and social content. The endogenous variables are trust and relationship intention. The data was collected using a questionnaire with multiple items measured using Likert scales. The model was analyzed using SEM with AMOS version 18.0. The result shows that economic content, resource content and social content are positive and significant predictors of trust and relationship intention. The role of economic content, resource content, social content as direct predictors is higher than the mediating role of trust of state owned bank customers.

  8. Hydraulic Pump Fault Diagnosis Control Research Based on PARD-BP Algorithm

    Directory of Open Access Journals (Sweden)

    LV Dongmei

    2014-12-01

    Full Text Available Combining working principle and failure mechanism of RZU2000HM hydraulic press, with its present fault cases being collected, the working principle of the oil pressure and faults phenomenon of the hydraulic power unit –swash-plate axial piston pump were studied with some emphasis, whose faults will directly affect the dynamic performance of the oil pressure and flow. In order to make hydraulic power unit work reliably, PARD-BP (Pruning Algorithm based Random Degree neural network fault algorithm was introduced, with swash-plate axial piston pump’s vibration fault sample data regarded as input, and fault mode matrix regarded as target output, so that PARD-BP algorithm could be trained. In the end, the vibration results were verified by the vibration modal test, and it was shown that the biggest upward peaks of vacuum pump in X-direction, Y-direction and Z- direction have fallen by 30.49 %, 21.13 % and 18.73 % respectively, so that the reliability of the fact that PARD-BP algorithm could be used for the online fault detection and diagnosis of the hydraulic pump was verified.

  9. Reactor coolant pump shaft seal behavior during blackout conditions

    International Nuclear Information System (INIS)

    Mings, W.J.

    1985-01-01

    The United States Nuclear Regulatory Commission has classified the problem of reactor coolant pump seal failures as an unresolved safety issue. This decision was made in large part due to experimental results obtained from a research program developed to study shaft seal performance during station blackout and reported in this paper. Testing and analysis indicated a potential for pump seal failure under postulated blackout conditions leading to a loss of primary coolant with a concomitant danger of core uncovery. The work to date has not answered all the concerns regarding shaft seal failure but it has helped scope the problem and focus future research needed to completely resolve this issue

  10. Polytobacco Use and the "Customization Generation"-New Perspectives for Tobacco Control.

    Science.gov (United States)

    Horn, Kimberly; Pearson, Jennifer L; Villanti, Andrea C

    2016-12-01

    In recent years, the United States observed a significant uptake in concurrent use of multiple tobacco products and alternative nicotine delivery devices among youth-a phenomenon identified as polytobacco use-making tobacco control efforts more complex for clinicians, policy makers, and scientists, alike.The present commentary stimulates new perspectives on tobacco control in the context of polytobacco use and a youth culture of customization. This culture-based value of today's youth may inform current patterns of tobacco use. More specifically, the authors hypothesize a concept of tobacco customization-the concurrent use of multiple tobacco products to create personalized tobacco experience matching lifestyle, culture, values, and addiction levels. With a range of experiences made possible through an ever-increasing menu of tobacco products, flavors, and novel devices, the current youth culture of customization may also translate to tobacco customization. Given the predominance of polytobacco use in youth-tobacco users, tobacco control initiatives must be challenged to new perspectives. Should we discover the viability of tobacco customization, tobacco use strategies that target cultural values, harness popular trends, and culture and provide customizable experiences may have a notable impact on tobacco use in this population.

  11. LD-pumped erbium and neodymium lasers with high energy and output beam quality

    Science.gov (United States)

    Kabanov, Vladimir V.; Bezyazychnaya, Tatiana V.; Bogdanovich, Maxim V.; Grigor'ev, Alexandr V.; Lebiadok, Yahor V.; Lepchenkov, Kirill V.; Ryabtsev, Andrew G.; Ryabtsev, Gennadii I.; Shchemelev, Maxim A.

    2013-05-01

    Physical and fabrication peculiarities which provide the high output energy and beam quality for the diode pumped erbium glass and Nd:YAG lasers are considered. Developed design approach allow to make passively Q-switched erbium glass eye-safe portable laser sources with output energy 8 - 12 mJ (output pulse duration is less than 25 ns, pulse repetition rate up to 5 Hz) and beam quality M2 less than 1.3. To reach these values the erbium laser pump unit parameters were optimized also. Namely, for the powerful laser diode arrays the optimal near-field fill-factor, output mirror reflectivity and heterostructure properties were determined. Construction of advanced diode and solid-state lasers as well as the optical properties of the active element and the pump unit make possible the lasing within a rather wide temperature interval (e.g. from minus forty till plus sixty Celsius degree) without application of water-based chillers. The transversally pumped Nd:YAG laser output beam uniformity was investigated depending on the active element (AE) pump conditions. In particular, to enhance the pump uniformity within AE volume, a special layer which practically doesn't absorb the pump radiation but effectively scatters the pump and lasing beams, was used. Application of such layer results in amplified spontaneous emission suppression and improvement of the laser output beam uniformity. The carried out investigations allow us to fabricate the solid-state Nd:YAG lasers (1064 nm) with the output energy up to 420 mJ at the pulse repetition rate up to 30 Hz and the output energy up to 100 mJ at the pulse repetition rate of of 100 Hz. Also the laser sources with following characteristics: 35 mJ, 30 Hz (266 nm); 60 mJ, 30 Hz (355 nm); 100 mJ, 30 Hz (532 nm) were manufactured on the base of the developed Nd:YAG quantrons.

  12. USING THE HEALTH TECHNOLOGY ASSESSMENT TOOLBOX TO FACILITATE PROCUREMENT: THE CASE OF SMART PUMPS IN A CANADIAN HOSPITAL.

    Science.gov (United States)

    Poder, Thomas G

    2017-01-01

    The aim of this study was to present the experience of a Canadian hospital-based health technology assessment (HTA) unit that performed the traditional functions of the HTA process along with many other activities to facilitate the choice of smart pumps. A rapid literature review was initiated, but little evidence was found. Moreover, the evidence provided was too far from our hospital context. To help our decision makers, we offered them a list of various services based on the skills of our HTA unit staff. To involve our HTA unit in the choice of the new smart pumps led to a strong collaboration between hospital services. After a rapid review on smart pumps, we proceeded to establish the clinical needs, followed by an evaluation of technical features. To ascertain clinical needs, we participated in the establishment of a conformity list for the tender, a failure and mode-effect analysis, an audit on the use of actual smart pumps, and simulation exercises with nurses and doctors to evaluate the ease of use and ergonomics. With regard to technical tests, these were mainly conducted to identify potential dysfunction and to assess the efficiency of the pump. This experience with smart pumps was useful for evidence-based procurement and led to the formulation of a nine-step process to guide future work. HTA units and agencies are faced with rapid development of new technologies that may not be supported by sufficient amount of pertinent published evidence. Under these circumstances, approaches other than evidence-based selection might provide useful information. Because these activities may be different from those related to classic HTA, this widens the scope of what can be done in HTA to support decision making.

  13. The Effects of Customer Value and Switching Barrier to Customer Loyalty at PT. Telkomsel Manado

    OpenAIRE

    Mintje, Saniati Muliani M.

    2013-01-01

    Customer value is customer's perceived preference for and evaluation of those product or service. It is one of factor that can attract customers. While, switching barrier is difficult of switch product or service by a customer who is not satisfied with the existing service. It is a factor that can keep customers. so, with definition of Customer Value and Switching barrier above, it can concluded that, by creating Customer value and Switching Barrier it can create customer loyalty. The Pur...

  14. Vapor Compression and Thermoelectric Heat Pumps for a Cascade Distillation Subsystem: Design and Experiment

    Science.gov (United States)

    Erickson, Lisa R.; Ungar, Eugene K.

    2012-01-01

    Humans on a spacecraft require significant amounts of water for drinking, food, hydration, and hygiene. Maximizing the reuse of wastewater while minimizing the use of consumables is critical for long duration space exploration. One of the more promising consumable-free methods of reclaiming wastewater is the distillation/condensation process used in the Cascade Distillation Subsystem (CDS). The CDS heats wastewater to the point of vaporization then condenses and cools the resulting water vapor. The CDS wastewater flow requires heating for evaporation and the product water flow requires cooling for condensation. Performing the heating and cooling processes separately would require two separate units, each of which would demand large amounts of electrical power. Mass, volume, and power efficiencies can be obtained by heating the wastewater and cooling the condensate in a single heat pump unit. The present work describes and compares two competing heat pump methodologies that meet the needs of the CDS: 1) a series of mini compressor vapor compression cycles and 2) a thermoelectric heat exchanger. In the paper, the CDS system level requirements are outlined, the designs of the two heat pumps are described in detail, and the results of heat pump analysis and performance tests are provided. The mass, volume, and power requirement for each heat pump option is compared and the advantages and disadvantages of each system are listed.

  15. Radiation protection officers in customs : an experience in Paraguay

    International Nuclear Information System (INIS)

    Oscar Bordon

    2008-01-01

    The September 11, 2001 events unleashed an offensive of the United States government to detect devices that could suppose a terrorist threat. One U.S. program entitled the Container Security Initiative affected all the customs in the world. All the countries desiring commerce with the USA must be signatory to the program; otherwise its products will not arrive to the U.S. ports. With that imposition Customs began to invest more in non-intrusive means of detection. The introduction of new equipment into the Customs environment forced the institution to enter a new area called radiation protection. The beginning was difficult due to the lack of knowledge concerning procedures in the ionizing radiation field. Not one legal regulation was known. Fortunately, the regulatory authority followed the purchase of the scanner and communicated the necessity of a license to operate and demanded that a qualified person in the radiation protection area be hired. Initially the main goal required the officer to obtain the license; however, this took some time because neither national nor international norms for scanners in Customs existed. At that time the recommendations of the regulatory authority were essential. Therefore, several procedures were adapted, thus reinforcing the necessity of specific rules for scanners in Customs. The support of the Customs director was essential. A department of radiation protection was created. Immediately a series of informative classes about radiation protection was administered producing changes in the minds of the employees, especially concerning the safety of working with ionizing radiation. This paper discusses the role of the radiation protection officer within Customs, the difficulties of this position, and the benefits that the collaboration of the officer can bring towards the construction of a safety culture in this institution. (author)

  16. An examination of the role of perceived support and employee commitment in employee-customer encounters.

    Science.gov (United States)

    Vandenberghe, Christian; Bentein, Kathleen; Michon, Richard; Chebat, Jean-Charles; Tremblay, Michel; Fils, Jean-François

    2007-07-01

    The authors examined the relationships between perceived organizational support, organizational commitment, commitment to customers, and service quality in a fast-food firm. The research design matched customer responses with individual employees' attitudes, making this study a true test of the service provider-customer encounter. On the basis of a sample of matched employee-customer data (N = 133), hierarchical linear modeling analyses revealed that perceived organizational support had both a unit-level and an employee-level effect on 1 dimension of service quality: helping behavior. Contrary to affective organizational commitment, affective commitment to customers enhanced service quality. The 2 sub-dimensions of continuance commitment to the organization--perceived high sacrifice and perceived lack of alternatives--exerted effects opposite in sign: The former fostered service quality, whereas the latter reduced it. The implications of these findings are discussed within the context of research on employee-customer encounters.

  17. Pengaruh Customer Satisfaction terhadap Customer Retention (Survei Pelanggan J.co Donut & Coffee Malang)

    OpenAIRE

    Tanjung, Andhika; Sanawiri, Brillyanes

    2017-01-01

    This research aims to identify influence of Customer Satisfaction, to Customer Retention. The independent varible in this research are Customer Satsisfaction (X), with the dependent variable Customer Retention (Y). The type of research is explanatory research with quantitative approach. The object of research is the customer J.Co Donut & Coffee with minimum purchase at least 2 times. The sampling after selectes by purposive sampling tehcnique is as many as 116 people of respondents. The d...

  18. AN EXPLORATORY RESEARCH REGARDING CUSTOMER ORIENTATION AND PERFORMANCE IN HOSPITALITY INDUSTRY

    Directory of Open Access Journals (Sweden)

    FLAVIA DANA OLTEAN

    2013-08-01

    Full Text Available The main objective of this research is to present the importance of the customer orientation from themanagerial perspective and to analyze the influence of customer orientation over the performance indicators in thehotels from Mures county (Romania . For achieving this objective, the data have been collected by means of 42surveys addressed to managers and owners who are active in the industry of hospitability, and the results indicated apartial confirmation of the tested hypotheses and the results from previous international research. The conclusions ofthe study present importance for the decisional authorities associated with hotel units which desire to achieve thesatisfaction of the customers, gaining the brand loyalty and implicitly the desired economic efficiency and add to theinternational literature aspects referring to the industry of hospitality from Romania.

  19. Viability of using different types of main oil pipelines pump drives

    Science.gov (United States)

    Zakirzakov, A. G.; Zemenkov, Yu D.; Akulov, K. A.

    2018-05-01

    The choice of the pumping units' drive of main oil pipelines is of great importance both for design of pipelines and for modernization of existing ones. At the beginning of oil pipeline transport development, due to the limited number and types of energy sources, the choice was not difficult. The combustion energy of the pumped product was often the only available energy resource for its transportation. In this regard, the pipelines that had autonomous energy sources favorably differed from other energy consumers in the sector. With the passage of time, with the development of the country's electricity supply system, the electric drive for power-line equipment of oil pipelines becomes the dominant type of a pumping station drive. Nowadays, the traditional component is an essential factor when choosing some type of the drive. For many years, oil companies have been using electric drives for pumps, while gas transport enterprises prefer self-contained gas turbines.

  20. Using Customer Relationship Trajectories to Segment Customers and Predict Profitability

    OpenAIRE

    Mark Tanya; Niraj Rakesh; Dawar Niraj

    2007-01-01

    A central premise of relationship marketing theory is that economic benefits flow fromretaining customers. However, the early research focus on the duration of the relationship may obscure other important aspects of the interactions with the customer that drive profitability. Borrowing from the branding literature, where different types of customer relationships have been described (but not empirically examined), we study the patterns of business customers’ buying behavior, or trajectories th...