Edgar White Uribe
Full Text Available The text presents nearby, didactic, entertaining way the context of public services including some pills for debate, stimulating discussion of why we hurt and we are unable to assume: when we reached the “cuentica verde” of public services , sacredly, each month, to the house, that’s when we begin to blame all costs, unless policies governing the issue of public services in Colombia.
Department of Housing and Urban Development — CDBG activity related to public services, including senior services, legal services, youth services, employment training, health services, homebuyer counseling, food...
Dumont, Jean-Louis [ed.] [Commission des Finances, de l' Economie generale et du Plan, Assemblee Nationale, Paris (France)
This document is a report presented on behalf of Commission of Finances, General Economy and Planning of the French National Assembly about the bill on modernization and development of electricity public service. The report contains four parts. The first part is titled 'Reinforcing the independence of the management of transport public network'. The questions of independence of EDF and the autonomy of the grid management are addressed. Also, the issue of the transparency of the transport public network management is presented. The second part discusses the means of ensuring an efficient regulation of electricity market. The missions of the Electricity Regulation Commission (CRE) are presented in connection with tariff establishment, multi-annual investment planning and consulting role of CRE. CRE's role in arbitrating the conflicts and the endorsement of the judge of public service as well as the harmonizing the competences of CRE and Competition Council are also showed. The efficiency of regulation as resulting from a consolidated independence of CRE is demonstrated. The third part concerns reinforcing the electricity public service. The principles of electricity public service are exposed as well as requirements for increasing transparency in financing the public service obligations. The forth part concerns the ways of encouraging the participation of local communities in the organization of electric sector. The issues relating to mixed organization of electricity distribution, its modernization and the role of local communities with respect to supply distribution and environment protection are exposed.
Evelien Eggink; Debbie Verbeek-Oudijk; Evert Pommer
Original titel: Burgers over de kwaliteit van publieke diensten Most citizens come into contact with public services, for example as a patient, as a student or pupil, as a passenger on public transport or as a museum visitor. More and more importance is being attached to the quality of those
This paper discusses issues arising in the measurement of productivity in public services. Compared to measuring productivity in the private sector difficulties arise because the output of public services is often un-priced and because some public services are consumed collectively. A key problem is measuring the full range of outputs and quality improvements delivered by public sector organisations that are valued by society. Without comprehensive measures of output productivity statistics m...
Draft of law relating to revamping of natural gas supply public service and to development of gas enterprises; Avant projet de loi relatif a la modernisation du service public du gaz naturel et au developpement des entreprises gazieres
Bricq [ed.] [Deputee de Seine-et-Marne, Assemblee Nationale, Paris (France)
The state secretariat for industry has launched a large public debate between June and October 1999 based on a white book titled 'Towards the future organization of the gas sector'. The suggestions obtained were substantial. A brief presentation is added to the draft of the law devoted to revamping of natural gas supply public service and to development of gas enterprises. The presentation addresses the following points: 1. A public gas supply service modern and thought to reconcile the dynamism, equity and solidarity. 2. A controlled opening of the natural gas market towards competition: participating to the struggle for employment. 3. Tools ensuring the quality of gas supply and security of resources. 4. A transparent and efficient regulation: creating the conditions of a nondiscriminatory competition. 5. Requirements for developing the transport of natural gas regime. 6. Storage. 7. Social questions. The draft of the law relating to revamping of natural gas supply public service and to development of gas enterprises is a working document, not engaging the government. It is based on six titles. Title 1 and Title 2 treat the points 1 and 2 mentioned above. Title 3 contains two chapters devoted to transparency and accounting dissociation and to regulation in the natural gas sector, respectively. The Title 4 contains three chapters devoted to: 1. authorization of the works of natural gas transport; 2. gas distribution and 3. exploitation of the transport and natural gas distribution network. The fifth Title is dedicated to underground storage. The sixth Title presents diverse directives.
Farm Service Agency, Department of Agriculture — This map provides a preview and information about the National Agriculture Imagery Program (NAIP) image services available on the APFO public image server. Click on...
kommentar til debatten om danske symfoniorkestre - kritik af Informations manglende forståelse af europæiske radiofoniers orkestres rolle som public service......kommentar til debatten om danske symfoniorkestre - kritik af Informations manglende forståelse af europæiske radiofoniers orkestres rolle som public service...
Berg, Christian Edelvold; Lund, Anker Brink
Recently several European countries have abolished the traditional public service licence fee system, replacing it with direct public funding. But except for Iceland, the Nordic countries have not followed suit. The article discusses this development within a comparative framework of Public Service...... Broadcasting (PSB) financing regimes in Europe, concluding that Denmark, Finland, Iceland, Norway, and Sweden may still be considered conventional, licence fee PSB countries, but with some interesting differences in relation to competitive and market oriented alternatives of resource provision...
strategic purchasing understanding markets communicating the contracting decision designing and drafting the contract the role of the consumer the regulation of service provision Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new...... theoretical ‘contract management model' and a ‘mature contract model', and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers....
Evert Pommer; Evelien Eggink
Original title: Publieke dienstverlening in perspectief. Whenever a new Dutch government is being formed, the Netherlands Institute for Social Research/SCP compiles a memorandum describing trends in the public services and the consequences of those trends for public spending in the
Full Text Available The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and which support medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures, clinics and hospitalsÃ¢Â€Â™ services. Requirements and specific rules of these medical services are considered, and personalization of user preferences will to be supported. The architecture is based on adaptable process management technologies, allowing for virtual services which are dynamically combined from existing national medical services. In this way, a comprehensive workflow process is set up, allowing for service-level agreements, an audit trail and explanation of the process to the end user. The process engine operates on top of a virtual repository, providing a high-level semantic view of information retrieved from heterogeneous information sources, such as national sources of medical services. The system relies on a security framework to ensure all high-level security requirements are met. SystemÃ¢Â€Â™s architecture is business oriented: it focuses on Service Oriented Architecture - SOA concepts, asynchronously combining Web services, Business Process Management Ã¢Â€Â“ BPM rules and BPEL standards.
Valero Garcés, Carmen
1. Introduction En 1998, j’ai rédigé un article intitulé « ¿Traducción e interpretación en los servicios públicos ? ¿De qué me hablas ? ¿Una nueva especialización ? » dans le cadre des Troisièmes rencontres de la traduction qui se déroulèrent à l’Université d’Alcalá de Henares (Madrid) avec pour thème : nouvelles tendances et applications de la traduction. Cette communication faisait figure d’OVNI au milieu de travaux qui portaient sur les avancées technologiques et sur leur application concr...
Science at the service of sustainable development. Contribution of French public research organizations; La science au service d'un developpement durable. Contribution des organismes publics de recherche francais
The scientific knowledge has permitted to identify and to warn the public about many environmental problems. Today, in front of the challenges of the implementation of a sustainable development, the scientific community in its disciplinary diversity gives its contribution to the Johannesburg summit. This document was made by 16 French public research organizations under the coordination of the institute of research on development (IRD) on request of the Ministry of Research. It presents some elements of answer and some proposals in terms of priority of research about the following points: fight against paucity and promotion of viable ways of subsistence (reduction of inequalities, ecological agriculture and feeding security, urbanization, health); sustainable consumption and production means (energy stakes, transports, industry); more responsible management of natural resources (functioning of natural ecosystems, soils and biological resources management, durable management of water resources, oceans and coastal areas, climatic system, underground and mineral resources, knowledge and impact of natural catastrophes); implementation means (technology transfer, reinforcement of scientific capacity, education and training, expertise, public information); conclusion and proposals (priorities, organization of research activity). (J.S.)
Lystbæk, Christian Tang
. Performance measures are rational tools, part of the rational panoply of effective management and organizational functioning. Their recommendation lies in their rationality. The literature suggests three main theoretical perspectives on the purpose of performance measurement of public services. One....... In this perspective, public service performance measurement is regarded as a means of providing public assurance. As such, it has a link to the concepts of accountability and quality management. A second perspective conceptualizes public service performance management as a response to absence of competition...... and contestability which drive improvement in private goods markets. Some scholars (fx. Ammons, 2002; 2008) have linked public service performance measurement to the faith in private sector management instruments in New Public Management. In this perspective, public service performance measurement is regarded...
Drucker, Peter F.
Important factors in managing a public service institution include knowing the publics served, phasing out an old program when introducing a new one, defining the roles of administrators and professionals, integrating individuals and the institution, and making the public aware of the value of the service performed. (PF)
Andersen, Lotte Bøgh; Beck Jørgensen, Torben; Kjeldsen, Anne Mette
The literatures on public values (PV) and public service motivation (PSM) both address whether public service delivery is driven by something more than self-interest. They have developed separately, although they can benefit from insights developed by the other, and this article discusses...... conceptual and empirical relationships between them. Based on a survey of 501 public managers, we find that PSM and PV are associated empirically, but not in a manner allowing total integration. The conceptual discussion reveals how the two concepts cannot be totally separated, as values can be motivating...
Lystbæk, Christian Tang
measurement suggests a range of contested and contradictory propositions. Its alleged benefits include public assurance, better functioning of supply markets for public services, and direct improvements of public services. But the literature also demonstrates the existence of significant concern about...... explosion” and “the audit society” to describe this development. Some criticize this development. Thus, a number of critiques which suggest that public service performance measurement may in fact have no significant impact or even lead to negative effects on performance. Powers (1997, 2003) have argued...... that performance measurement serves as “rituals of verification” which promotes the interests of political masters and their mistresses rather than public service. Another area of concern is the cost of performance measurement. Hood & Peters (2004:278) note that performance measurement is likely to “distract...
Jansson, Jan Owen; Holmgren, Johan; Ljungberg, Anders
This chapter aims at outlining pricing policy for public transport that maximizes the social surplus, that is, the sum of the producer surplus and the consumer surplus, while internalizing possible system-external costs. It starts by presenting the door-to-door transport cost as a key concept in price theory for public transport, and then first principles of optimal pricing valid for all modes of public transport are laid down. These principles are applied to urban (short-distance) public tra...
Rémi de Bercegol
Full Text Available L’universalisation de l’accès à l’eau potable reste un défi majeur dans les villes du monde en développement. Face à l’ampleur de cet enjeu, toutes les initiatives techniques et institutionnelles tentant d’y répondre doivent être prises en compte. A travers l’analyse précise de « réseaux de groupes d’usagers » mis en place dans un quartier pauvre du Nord-Est de Mumbai, l’objet de cet article est de mettre en lumière la capacité des communautés locales à élaborer et gérer elles-mêmes des modes de desserte fonctionnels pour compenser les insuffisances du service public. On cherchera à questionner l’efficacité du rôle des usagers dans la régulation locale de ces « réseaux de groupes d’usagers » et les implications politico-territoriales de cette gestion. Ainsi, après avoir explicité les modalités d’émergence et de fonctionnement des dispositifs observés, leur description critique et leur évaluation technico-économique en seront faites afin d’en proposer d’éventuelles améliorations.Plus largement, cette réflexion s’inscrit dans un champ d’étude portant sur la diversité des modalités d’accès à l’eau urbaine et la légitimité des communautés locales à les prendre en charge. Elle vise à contribuer au débat sur la différenciation du service entre les habitants d’une même ville.Providing universal access to drinking water remains a formidable challenge in the cities of developing countries and all potential technical and institutional solutions need to be taken into account. By looking at the specific example of “user group networks” set up in a poor neighbourhood in the North-East of Mumbai, this article aims to highlight the ability of local communities to design and run functional systems that compensate for shortcomings in the public service. We will analyse the effective role that users play in regulating these groups at local level as well as the political
Jensen, Pia Majbritt; Waade, Anne Marit
This paper will investigate how and to what extent the Danish public service broadcaster DR employs external funding for its drama productions. This investigation is carried out in order to discuss the schisms involved when a public service broadcaster – whose traditional obligations arguably...
Analyse af betydningen af de forskningsprojekter, som Kulturministeriet har igangsat om public service, set i relation til aktuelle udviklingstræk i dansk mediepolitik......Analyse af betydningen af de forskningsprojekter, som Kulturministeriet har igangsat om public service, set i relation til aktuelle udviklingstræk i dansk mediepolitik...
Law n. 2000-108 of the 10 february 2000 relative to the modernization and the development of the electrical power public service; Loi n. 2000-108 du 10 fevrier 2000 relative a la modernisation et au developpement du service public de l'electricite
Here is the all text of the law, from the 10 february 2000, relative to the modernization and the development of the electrical power public service in France. This presentation of 55 articles deals with the missions and the working of the public service in the domain of the electrical power distribution. The financial aspects are also presented. (A.L.B.)
Jensen, Pia Majbritt; Nielsen, Jakob Isak; Waade, Anne Marit
the last 15 years, our empirical data also show significant new patterns in production culture and international market orientation within DR. Interestingly, however, our study demonstrates the distinctive contribution that precisely DR’s public service remit has made to the quality of its drama......This article provides a detailed analysis of how the Danish public service broadcaster DR employs external funding for its drama productions. This investigation is carried out in order to discuss the schisms involved when a public service broadcaster – whose traditional obligations arguably pertain...
Poort, J.P.; Groot, I.; Kok, L.; de Graaf, D.; Hof, B.J.F.
The accessibility of certain products and services to all people, irrespective of their income, age, health and geographical location is considered to be of great social importance. Think for instance of health care, education, electricity, and sanitation. Accessibility can be secured in a variety
Reviews the use of library system efficiency and effectiveness as the accepted method for measuring and evaluating library services, and examines alternative evaluation methods. Other significant influences on library performance are discussed, including professional ethics, concepts of leadership, organizational design, and definitions of…
Brown, J. P.
The proposed NASA Public Service Communication Satellite Program consists of four different activities designed to fulfill the needs of public service sector. These are: interaction with the users, experimentation with existing satellites, development of a limited capability satellite for the earliest possible launch, and initiation of an R&D program to develop the greatly increased capability that future systems will require. This paper will discuss NASA efforts in each of these areas.
Full Text Available The article argues that state services are classified into two groups depending on the level of market mechanism use: public services and private services. These services have different characteristics: individual choice of consumption, type and quality of goods, financing, institutional regulation, decision-making subject, external effects, opportunity of effects control. The mechanism of public state services regulation is based on the influence on formal institutes, while the mechanism of private state services regulation is based on informal institutes. Joint mechanism of both types of state services provision includes the procedures of standartization and regulatory activity implying the provision of services by “one stop” principle and minimization of consumer - agent contacts. The optimization of services rendering process and their quality improvement are ensured by administrative regulations which establish strict standards of public service provided by the bodies of executive power and subordinate organizations The means of institutional regulation allow inclusion of market elements but on the condition of state control that ensures stimulation of public institutes. During the process of market institutes initialization in the sphere of state services rendering to government bodies, it is necessary to consider their dependence on marginal profits of one or another institute. In the long-term prospect those institutes got a foothold in the market that strengthen and encompass marginal effect for all individuals under the growth of individuals who observe the rules and restrictions. The activities organized by these institutes deserve positive response on behalf of the majority of individuals and, therefore there is no need in enforcement and violence in order to keep rules and restrictions. In the sphere of state and municipal services we can find the example of services provided in the scope of free contraction, in particular the
de Jong, R.; Nentjes, A.; Wiersma, D.
The paper discusses efficiency issues in the public provision of environmental services, in particular waste water treatment. It is shown that in the face of increasing, respectively decreasing returns to scale the zero profit constraint of a cost minimizing public firm induces underinvestment,
Holm Pedersen, Lene; Qvistgaard, Lars
holds a potential to improve public service provision (Belle, 2013, Andersen et al., 2014), it also has dark sides (Van Loon et al., 2015, forthcoming). The aim of this paper is to analyze and discuss how one type of public service motivated individuals (paternalistic knights) and constitute a problem...... variables are two dimensions of the PSM construct; namely self-sacrifice and commitment to the public interest, whereas the central independent variable is paternalistic orientation. All three variables are measured with survey constructs in a cross sectional survey design. The survey is made among...
Hassall Thomsen, Line Hassall; Willig, Ida
Research on public service broadcasting tends to highlight norms and values at the strategic level. This paper explores ‘public service’ as an institutional logic guiding the everyday practice of journalists. The theoretical framework draws on Pierre Bourdieus’ field theory and recent works...... on cultural production and news work. Through fieldwork and interviews with Danish and British reporters/editors from DR 1, TV 2, BBC 1 and ITV we identify three components of a strong public service spirit present in the journalist’s understanding of the self: mass audience orientation, democratic...... responsibility and unbiased reporting. These three components can be found in both British and Danish newsrooms suggesting a trans-national, institutional spirit of public service. At the same time, the three components are interpreted differently from newsroom to newsroom suggesting different practices...
Project of law relative to the electricity and gas public utilities and to the power and gas companies; Projet de loi relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
This document is the definitive text of this project of law adopted by the French house of commons. The aim of this law is to allow the administrations to avoid to use their eligibility right with the opening of the electricity and gas markets to competition. It changes the juridical status of the two public utilities Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. (J.S.)
Exemption communautaire du paiement des services de santé au Burkina Faso. Faute de moyens financiers, de nombreuses personnes au Burkina Faso se retrouvent exclues des services de santé. Cependant, les ... Community Exemption from Payment for Health Services (Burkina Faso). Many people in Burkina Faso ...
Sørensen, Jannick Kirk; Hutchinson, Jonathon
When Public Service Media (PSM) organisations introduce algorithmic recommender systems to suggest media content to users, fundamental values of PSM are challenged. Beyond being confronted with ubiquitous computer ethics problems of causality and transparency, also the identity of PSM as curator...
L'équipe de recherche déploiera un service de vulgarisation agricole reposant sur les TIC mis au point par Radios rurales internationales et Grameen Foundation. Le projet touchera 300 000 petits exploitants agricoles au Ghana sur deux ans. Les chercheurs sont d'avis que 60 000 agriculteurs utiliseront ce service et ...
the public service was a harbinger to systematically reduce government financial waste, abuse of public property ... It is against this backdrop that this paper examines these issues and how it affects the public sector efficient ... effectiveness and public private partnership has added impetus to the functions of public service.
Caracas, au Venezuela, est l'une des villes les plus violentes au monde; il s'y commet 122 homicides par tranche de 100 000 habitants. Selon les experts en violence urbaine, les inégalités sociales et la disparité des revenus sont étroitement liées à l'ampleur de la violence, mais cette théorie ne tient pas dans le cas ...
L'emploi dans le secteur non structuré au service de la croissance partagée en Afrique de l'Est et en Afrique australe. Le fait de comprendre pourquoi les femmes font partie de micro et petites entreprises au Zimbabwe, en Tanzanie, en Ouganda et au Rwanda peut aider les gouvernements à définir des politiques visant à ...
Report on the bill concerning the modernization and development of electricity public service, adopted with modifications by the National Assembly at new reading; Rapport sur le project de loi, adopte avec modifications par l'Assemblee nationale en nouvelle lecture, relatif a la modernisation et au developpement du service public de l'electricite
Revol, Henri [Senat, Paris (France)
This document is a report presented on behalf of Commission of Economic Affairs and Plan on the project of law concerning the renovation and development of electricity public service, adopted with modifications by the National Assembly at new reading. The general outlook comprises three points titled: A. Examination conditions showing little respect of Parliament; B. A position of National Assembly inspired of dogmatic considerations; C. A text adopted by the National Assembly which turns the back to Europe and does a disservice to France's industry. The examination of the articles follows. This part is structured on the following titles: The public service of electricity, (five articles); The production of electricity (seven articles); The transport and distribution of electricity (two chapters and nine articles); Access to public electricity grids (three articles); The accounting dissociation and transparency (two articles); Regulation (twelve articles); The object of EDF (one article); Diverse and transient measures (six articles). A comparative table completes the document. It contains the texts adopted by the National Assembly at first reading, the text adopted by the Senate at first reading and the text adopted by the National Assembly at new reading.
Mesurer l'incidence des centres de services d'emplois au Liban. Ce projet améliorera la capacité des centres de services d'emplois (CSE) dans les camps palestiniens au Liban à offrir des conseils en matière d'emploi et des services de jumelage emploi-travailleur aux réfugiés palestiniens, hommes et femmes. En utilisant ...
Van de Walle, Steven
Purpose This paper reviews the literature on public service failure and develops a research agenda for studying public service failure alongside private service failure. The general services management literature has devoted relatively little attention to public services, whereas developments in the private service management literature have not reached public management. Design/methodology/approach This is a conceptual paper, drawing on the public management literature. Differen...
Full Text Available Au moment où les usages de la cartographie dans les domaines d’action publique comme l’environnement bénéficient d’un regain d’intérêt de la communauté scientifique, cet article se propose d’analyser la contribution des outils cartographiques à la prévention des risques industriels. Omniprésents dans les diverses procédures qui participent de cette politique (information du public, organisation des secours, maîtrise de l’urbanisation, etc., les documents cartographiques apparaissent sous diverses formes et remplissent des missions très spécifiques : ils sont tour à tour dispositifs de simplification du réel, vecteur d’informations, outil de communication et instrument de légitimation pour un certain nombre d’acteurs a priori non spécialistes de la sécurité industrielle mais participant néanmoins à la décision. De ce point de vue, l’apport de la carte n’est pas de donner une représentation juste ou objective du risque, mais de faciliter la mise en œuvre de l’action publique. Mots-clés : cartographie ― usages sociaux ― risque industriel ― action publique. This article is dealing with the usual forms of maps in implementation of environmental policies, and more precisely, in prevention of industrial and technological risks. It also aims to analyze the role those iconographic tools play in risk assessment and management, and how they govern the relationships between stakeholders involved in decision process. They are used at each step of each risk evaluation procedure (public information, safety device implementation, risk mapping, urban planning, etc. and carry out many different tasks: simplification of complexity, data source for decision, communication tool, and legitimization instrument. From this point of view, the most important contribution of maps is less to give a true representation of risk than to make the law implementation easier. Key words: risk mapping ― social uses
Bjørnholt, Bente; Agger Nielsen, Jeppe; Lindholst, Christian
service areas and draw lessons from these differences. On this backdrop this paper investigates theoretical assumptions on performance management systems through a cross-comparison of two public service areas (technical and social services) which differ in theoretically important dimensions. Drawing...... within technical services. Based on these observations, we conclude that research on performance management systems and the underlying advancement of theory will benefit from further cross-comparisons of various public services....
Hao, Aimin; Yi, Tao; Li, Xia; Wei, Lei; Huang, Pei; Xu, Xinzhou; Yi, Lihua
Purpose: The quality of medical services provided by competing public hospitals is the primary consideration of the public in determining the selection of a specific hospital for treatment. The main objective of strategic planning is to improve the quality of public hospital medical services. This paper provides an introduction to the history, significance, principles and practices of public hospital medical service strategy, as well as advancing the opinion that public hospital service strategy must not merely aim to produce but actually result in the highest possible level of quality, convenience, efficiency and patient satisfaction.
Lystbæk, Christian Tang
Background: The importance of innovation management has traditionally been ascribed to private production companies, however, there is an increasing interest in public services innovation management. One of the major theoretical challenges arising from this situation is to understand public value...
NSGIC Education | GIS Inventory — Boundaries of current public water supplier's (PWS) service areas. This data set contains the present service area boundary of the water system and does not contain...
Luminiţa Ionescu; George Lăzăroiu; Gheorghe Iosif
The theory that we shall seek to elaborate here puts considerable emphasis on the importance of big-time corruption in reducing funding for service delivery, the value of bureaucracy as a means of delivering public services, and the level of politicization of the public bureaucracy. This paper seeks to fill a gap in the current literature by examining different aspects of the benefits of openness and transparency in tackling corruption in the public sector, the bureaucratization of service ta...
In this joint project, West Virginia University and the University of Maryland collaborated in developing improved methods for analyzing and managing public transportation services. Transit travel time data were collected using GPS tracking services ...
Hansen, Nana Wesley; Mailand, Mikkel
This is the national report on Denmark to the country comparative project New Challenges for Public Services: Integrating Service User and Workforce In-volvement to Support Responsive Public Services in Tough Times. The project examines service user involvement and how it is related to tradi......-tional forms of social dialogue in five European countries. Furthermore, the project examines how employers and trade unions are responding to recent de-velopments in the countries....
Dikoume François Claude
Full Text Available Cet article s'attache à démontrer que la posture d'étatisation du sport en Afrique ayant cour depuis les années d'indépendance a subi des mutations considérables grâce à l'évolution de l'histoire du monde. Par ailleurs, aucun des acteurs du mouvement sportif ne peut se targuer de pouvoir gérer l'entièreté de son domaine tout seul. Les rôles des uns et des autres sont désormais bien définis au Cameroun en particulier, grâce à la loi n∘ 2011/018 du 15 juillet 2011 relative à l'organisation et à la promotion des activités physiques et sportives et les textes subséquents pris au fur à mesure à divers niveaux de responsabilité. Ainsi par exemple : la gestion des équipes nationales relèvent désormais presque exclusivement des fédérations sportives nationales ; une fédération sportive nationale ne peut plus être juge et partie en ce qui concerne les litiges d'ordre sportif (y compris le contentieux électoral en son sein. Il est question de faire une analyse succincte des orientations, transformations et évolutions de cette étatisation et des méthodes antidémocratiques du sport en Afrique, afin d'en tirer les nouvelles tendances que les Etats africains mettent en place.
Full Text Available The paper analysis approaches to establishing a system of indicators for public transport service quality in Moscow using customers’ expectations and current characteristics of transportation service. The topic is relevant due to using a new model of transportation service in Moscow involving private transportation companies, which requires establishing uniform service quality standards. Object of research. Public transport service quality Objectives. Using modern marketing concepts and customer oriented approach to service quality assessment develop a comprehensive methodology of managing public transport service quality. Methods. The paper uses Russian and foreign research publications in service quality assessment as well as results of research project by a team of scientists from Plekhanov Russian University of Economics. Methods of comparative research, netnography and marketing research (focus groups and survey methods were used. Results. After analyzing the public transportation problems in the megapolis, current transportation policy and survey of foreign experience, transportation service standards of EC, USA and CIS, a structure and method of establishing a self-regulated system of improving transportation service quality was developed basing on a marketing approach. Conclusions/relevance. The developed methodology of establishing a self-regulating system of improving the transportation service quality is based on a marketing approach, and the structure of a system of indicators to assess the service quality, basic indicators of expected and perceived quality of transportation service.
Walzer, Norman; Stott, Karen; Sutton, Lori
Describes results of a research project conducted in Illinois to obtain detailed information about preferences of public library customers and about how much value they place on various types of library services. Discusses rural perceptions of public library contributions, willingness to pay more for service, and implications for library…
Andreea Iluzia IACOB
Full Text Available The reform of government’s institutions must be a priority forthe Romanian State. This process cannot be achieved without a properdevelopment of public service. This paper outlines a number of features of the public service related to civil employee satisfaction, features of competitions to occupy and promote employment in the public service and the vertical and horizontal mobility of civil servants. For the purposes of calculating statistical indicators, data series have been utilised, obtained from the application of a statistical survey at the level of a sample from the public administration.
Giordano, Fanny Barbara
This poster is part of an early investigation of a PhD-study in Service Design that started in February 2017. The poster identifies challenges and opportunities emerging from a gap between citizen’s needs and public offering to address such needs. Citizens often organize themselves when public ad...... importantly that are informed by the real needs of their users (citizens). How design may contribute to build capacity and bridge relations between citizens and public service providers?...
Full Text Available Considering that public transport should provide availability, timeliness, convenience and effectiveness in service offered, concrete solutions for optimization of the public transport service in the town of Bitola, Republic of Macedonia, are proposed. These proposed solutions, i.e., two new public transportlines, connecting suburban areas with the town’s centre are projected to coverthe entire territory of the town. Their implementation will provide regular, frequent and price competitive, well connected public transportnetwork. By implementing these solutions public transport will have a possibility to become a part of the modern qualitative way of urban life, and thus to contribute for sustainability in urban transport.
Full Text Available Public libraries are used by a wide range of users. Therefore they should offer as many different services as possible. The proper introduction of library services to the users can be monitored by measuring their expectations. The article represents the services, which public libraries should offer to their users, definition of the expectation and which factors influence forming the expectations. 60 users were interviewed in two public libraries. The purpose of research was to find out how expectation differs from public library service offer. The results show that most users expect traditional library services such as free access to books, loaning books, giving information over the phone, reading rooms and inter-library loan; furthermore, most users expect library consultancy and advisory services, access to the Internet, public library website, on-line library catalog and services for the youngest members of the library. Fewer users expect guided tour of the library and information on cultural events in the city. Very few users expect modern services, such as provision of electronic publications, courses or lectures for using the Internet and other electronic sources, special courses, such as how to write a scientific research, and services for leisure and recreation, such as organized trips, and fun activities, such as arranging flowers, painting, sawing, etc.
Bennedsen, Morten; Schultz, Christian
Delegation is a key feature of political decision making: Mayors or prime ministers delegate to subordinates, voters delegate to elected representatives. We analyze the effect of political delegation on public service provision and the choice between private or public providers when contracts are...... position vis a vis a private firm with market power. In general, these effects imply that delegation improves public service provision.......Delegation is a key feature of political decision making: Mayors or prime ministers delegate to subordinates, voters delegate to elected representatives. We analyze the effect of political delegation on public service provision and the choice between private or public providers when contracts...... are incomplete and incentives therefore distorted. We identify two important effects: The incentive effect increases the incentive part of service providers' remuneration and delegation may therefore be a substitute for an explicit complete incentive contract. The bargaining effect improves the bargaining...
L.G. Tummers (Lars); V.J.J.M. Bekkers (Victor); A.J. Steijn (Bram)
textabstractThis paper theoretically examines identification problems with the implementation of public policies. When these identification problems occur, they might have significant impacts. For instance, the quality of the interaction between service workers and clients influence the
Quand on ne confond pas les deux termes par stratégie, on oppose généralement « information » et « communication » en établissant une hiérarchie dans la valeur respective des deux postures. À l’information, la part noble, le « bon contenu » ; à la communication, la part d’ombre, de manipulation, de soumission au politique ou à l’économique. « D’où l’idée apparemment simple, et fausse : séparer les deux. Sauver l’information contre la communication. Dénoncer les méfaits de la seconde pour rapp...
Le nu à la fin du XIXe siècle et au début du XXe siècle fait son apparition dans de nombreux ouvrages consacrés à l'éducation physique et à la culture physique. Son utilisation est essentiellement pédagogique et esthétique. Le nu devient acceptable car il est avant tout démonstratif de la santé, d'une santé presque naturelle ou du moins associée à la nature. Le corps nu témoigne d'un homme non déformé 'et trahi par le progrès matériel. L'analyse de l'iconographie d'ouvrages de vulgarisation d...
Une loi adoptée par le gouvernement du Kenya en 2006 a désigné le Kenya Institute for Public Policy Research and Analysis (KIPPRA) comme principal institut de recherche socioéconomique du gouvernement. Cette loi exerce une pression énorme sur le KIPPRA qui se relève difficilement de l'important roulement de son ...
Revamping and Expanding Domestic Electricity Supply. Law draft adopted by the National Assembly; Projet de Loi relatif a la Modernisation et au Developpement du Service Public de l'Electricite adopte par l'Assemblee Nationale
National Assembly [ed.] [Assemblee Nationale, Paris (France)
This document presents the draft of the law regarding the revamping and expanding the domestic electricity supply, adopted by the French National Assembly. The first Title devoted to the definition of the domestic electricity supply contains 5 articles. The second Title deals with the production of electricity in the articles 6 through 12. Title three concerns the transport and electricity distribution issue exposed in articles 13 through 21 and three chapters titled: - Chap. 1, Transport of electricity; - Chap. 2, Distribution of electricity; - Chap.3, Safety and security of the grids. The Title four concerns with the access to domestic electricity grids exposed in the articles 22 to 24. The fifth Title settles in articles 25 to 27 the issue of the dissociation and transparency of accounting. The articles 28 through 41 treat under Title six the problems of Regulation. The Object of Electricity Authority of France is stipulated in the Title seven containing only the article 42. Social issues are stipulated in Title eight containing two articles, the first one being a completion to Chapter III of the Title seven in the Labour Law, titled 'Electricity and Gas Industries'. Finally, the Title nine comprising articles 45 to 52 deals with Diverse and Transient Provisions. The law draft was debated in public session in Paris on 2 March and signed by the President Laurent Fabius.
Revamping and Expanding Domestic Electricity Supply. Law draft modified by the Senate; Projet de Loi relatif a la Modernisation et au Developpement du Service Public de l'Electricite modifie par le senat
National Assembly [ed.] [Assemblee Nationale, Paris (France)
This document presents the draft of the law (TA no. 2) modified by the French Senate regarding the revamping and expanding the domestic electricity supply. The first Title, devoted to the definition of the domestic electricity supply, contains 5 articles. The second Title deals along articles 6 through 12 with the production of electricity. Title three concerns the transport and electricity distribution issue exposed in articles 13 through 21 and three chapters titled: - Chap. 1, Transport of electricity; - Chap. 2, Distribution of electricity; - Chap.3, Safety and security of the grids. The Title four is devoted to the access to domestic electricity grids exposed in the articles 22 through 24. The fifth Title settles in articles 25 through 27 the issue of the dissociation and transparency of accounting. The articles 28 through 41 treat under Title six the problems of Regulation. The Object of Electricity Authority of France is stipulated in the Title seven containing only the article 42. Social issues are stipulated in Title eight containing two articles, the first one being a completion to Chapter III of the Title seven in the Labour Law, titled 'Electricity and Gas Industries'. Finally, the Title nine comprising articles 45 to 52 deals with Diverse and Transitory Provisions. This law draft was debated in public seance in Paris on 7 October 1999 and signed by the President Christian Poncelet.
Le premier chapitre présente les fondements théoriques relatifs au marketing des services ainsi qu'au concept de servuction et enfin au marketing mix des services dans le deuxiéme chapitre.Le troisiéme chapitre est consacré au marketing bancaire et au plan marketing dans le chapitre suivant, une étude de cas au sein de la B.A.D.R.Banque.
Analyser af digitaliseringens betydning for radio, TV og Internet, og især for konsekvenserne for levering af Public Service Broadcasting. En særlig del omhandler EU's betydning for udviklingen af statsstøtte til PSB.......Analyser af digitaliseringens betydning for radio, TV og Internet, og især for konsekvenserne for levering af Public Service Broadcasting. En særlig del omhandler EU's betydning for udviklingen af statsstøtte til PSB....
Freedland, Mark; Craig, Paul; Jacqueson, Catherine
jobformidling i EU: institutioner, aktiviteter og regulering - økonomisk/social regulering, privat/offentlig aktivitet - EU-ret - komparativ ret: Danmark, Frankrig, England, Tyskland og Italien - EU kompetence, sociale anliggende og offentlige tjenesteydelser - "Public service" modeler i EU...... - regulerings teknikker og "governance" - jobformidling som "public service" - udlicitering - aktivering - uddanneslsestilbud - menneskerettigheder - "making work pay" - forholdet mellem jobmidlingsinstitutioner og den arbejdssøgende...
P. O. Haitov
Full Text Available The article analyzes the conceptual foundations of leadership in the public service. The author comes from the fact that the concept of leadership is a theoretical construct that includes strategy, main directions, objectives and goals of improving public service personnel, to enhance the efficiency of state institutions due to indirect effects of leadership on organizational performance management. According to the author, the concept of leadership in the public service should be a system of coordinated actions which aim not only organizational improvement, but above all to optimize the role of the state, which has not only assist in the implementation of the interests of the population, but also actively participate the formation of civil society. The purpose of the formation and leadership development in the public service is to achieve a new quality vnutryorhanizatsiynoyi interaction that facilitates optimization of power structures as the subject of management and their interaction with the citizens as the object of control. Concept development based on scientific principles, consistency, complexity, individualization, availability. The functional HR service load state body in the direction of leadership. The main provisions defining the conceptual foundations of leadership in the public service, the author highlights: the educational component, regulated by different procedures to change learning within the application of modern methods of active influence on the personality of students to prepare for practice the last management activities; transformation of HR services of state bodies aimed at active inclusion in the formative activities to improve the quality of management interaction subject and object management.
Bennedsen, Morten; Schultz, Christian
We analyze the economic consequences of strategic delegation of the right to decide between public or private provision of governmental service and/or the authority to negotiate and renegotiate with the chosen service provider. Our model encompass both bureaucratic delegation from a government to...... contracts. The bargaining effect improves the bargaining position vis a vis a private firm with market power and leads to a lower price for the service......We analyze the economic consequences of strategic delegation of the right to decide between public or private provision of governmental service and/or the authority to negotiate and renegotiate with the chosen service provider. Our model encompass both bureaucratic delegation from a government...... to a privatization agency and electoral delegation from voters to a government. We identify two powerfull effects of delegation when contracts are incomplete: The incentive effect increases the incentive part of service providers' remuneration and we show that strategic delegation may substitute formal incentive...
Hoppen dos Santos, Joni; Ferreira Pires, Luis; Goncalves da Silva, Eduardo; Iacob, Maria Eugenia; Janssen, M.; Macintosh, A.; Scholl, H.J.; Tambouris, E.; Wimmer, M.A.; de Bruijn, H.; Tan, Y.H
In recent years, public organisations have been challenged to offer electronic services. This has caused a proliferation of disconnected web sites or web portals, often reflecting the internal structures (departments or sections) of these organizations. This paper shows that electronic public
Kaiser, Lutz C.
Based on a unique case study-dataset, the paper analyses job satisfaction and public service motivation in Germany. A special issue of the investigation is related to the evaluation of performance pay scales that were introduced some years ago to German public employees within the frame of fostering New Public Management. The findings display a general dominance of intrinsic motivators. Additionally, this kind of motivators plays an important role with regard to building up and keeping job sa...
Zimbardo, Philip G
Philip G. Zimbardo outlines the challenges and opportunities he faces as the American Psychological Association's (APA's) 110th president. This article expands on remarks made in his introduction to Patrick H. DeLeon's presidential address at the APA's 2001 annual convention in San Francisco, California. Appearing now, mid-term in his presidency, that vision is a working blueprint of his activities and what he hopes to accomplish in his remaining tenure: enhancing psychologists' pride in psychology; developing more productive relationships with all media as gatekeepers to the public; publishing the standard high school psychology textbook; developing a compendium of all psychological research that illustrates how psychologists have made a significant difference in improving various aspects of the quality of life of individuals, groups, communities, and the United States; and encouraging greater unity of purpose and respect among psychologists across their many diverse domains and specialties.
... 5 Administrative Personnel 3 2010-01-01 2010-01-01 false Basic obligation of public service. 2635... obligation of public service. (a) Public service is a public trust. Each employee has a responsibility to the... section in determining whether their conduct is proper. (1) Public service is a public trust, requiring...
Giordano, Fanny Barbara
answers to unsolved and shared everyday problems. In this context designers should support and facilitate bottom up approaches that could address these challenges by the creation of new public services that are informed by the real needs of their users (the citizens). How can designers support...... the spontaneous creations of services by citizens? How might designers build platforms that could support interactions between citizens and public organizations on a large scale? In this paper I will refer to the Open4Citizens (O4C) research project as an exemplary playground to build co-design tools...... that supports the designer activity to empower the citizens to build meaningful services....
Whitfield, Lindsay; Hirvi, Marja
The politics of public-service delivery continues to be neglected under the supposedly more context-sensitive post-Washington Consensus. Using interviews and documentary evidence from Ghana, this article provides an account of the networks of political interference and informal practices in Ghana......-specific political settlement in which public-service provision operates.......'s public water utility. It argues that, in order to understand why private-sector participation succeeds or fails and why similar arrangements have different outcomes across developing countries, we need to examine the effects of the informal institutional context, particularly the country...
Public service motivation has rapidly become one of the important concepts in contemporary public administration research. However, until now, research has mainly focused on its measurement and its consequences, whereas relatively ignoring its origins. This study investigates where the antecedents
Full Text Available ABSTRACT One of the goals of decentralization in 2004 that the decentralization of Local Government authorities undergo a process of empowerment the ability of initiative creativity encouraged so that the capacity to address domestic problems getting stronger This opens opportunities made possible since the enactment and implementation of the Law on Local Government that Act No. 32 of 2004. The problem is formulated in this study is how the public service in the administration of land titles in Sorong city . This study used a qualitative approach that is descriptive analysis. This study seeks to describe and interpret what is can about the condition or existing relationship opinion growing ongoing process result or effect that occurs or emerging trend.Basic techniques of data collection used is interview observation and documentation. Interviews were used in the form of nonstandard or unstructured done without preparation of a list of questions that tight but based on the interview guide focused on research. Data analysis techniques in this study using a qualitative analysis of the interaction model proposed by Miles and Huberman. The results showed that public service obtaining certificates of land that occurred in Sorong city land office applied based counter system to provide services that are easy for the public applicants for all service activities through mechanisms that have been specified for ease of service. But it must be admitted that there are services that have not been fully optimized in accordance with the procedures of service. Counter parties in implementing the maintenance service is not in accordance with SOP according to the stages of eligibility has been determined. Service activities implemented by the land office by the applicant community feedback or service activities is not optimal because they are less efficient service activities tend to be economical because the service is not simple and not timely completion
Arcos González, Pedro; Castro Delgado, Rafael; Cuartas Alvarez, Tatiana; Pérez-Berrocal Alonso, Jorge
Today the terrorism is a problem of global distribution and increasing interest for the international public health. The terrorism related violence affects the public health and the health care services in an important way and in different scopes, among them, increase mortality, morbidity and disability, generates a context of fear and anxiety that makes the psychopathological diseases very frequent, seriously alters the operation of the health care services and produces important social, political and economic damages. These effects are, in addition, especially intense when the phenomenon takes place on a chronic way in a community. The objective of this paper is to examine the relation between terrorism and public health, focusing on its effects on public health and the health care services, as well as to examine the possible frames to face the terrorism as a public health concern, with special reference to the situation in Spain. To face this problem, both the public health systems and the health care services, would have to especially adapt their approaches and operational methods in six high-priority areas related to: (1) the coordination between the different health and non health emergency response agencies; (2) the reinforcement of the epidemiological surveillance systems; (3) the improvement of the capacities of the public health laboratories and response emergency care systems to specific types of terrorism as the chemical or biological terrorism; (3) the mental health services; (4) the planning and coordination of the emergency response of the health services; (5) the relations with the population and mass media and, finally; (6) a greater transparency in the diffusion of the information and a greater degree of analysis of the carried out health actions in the scope of the emergency response.
Full Text Available Internal control has a special role in the efficient organization of the entity’s management. The components of this control in the institutions of public health service are determined by the specific character of these institutions and National Standards of Internal Control in the Public Sector. The system of internal control in the institutions of public health service has the capacity to canalize the effort of the whole institution for the achievement of proposed objectives, to signalize permanently the dysfunctionalities about the quality of medical services and the deviations and to operate timely corrective measures for eliminating the noticed problems. In this regard the managers are obliged to analyse and to resize the system of internal control when in the organizational structure appear substantial changes.
Khajeheian, Datis; Tadayoni, Reza
This research aims to understand how public service media can encourage media entrepreneurship in the society to enrich user innovations as a source of ideas, products, contents, talent and creativity. The assumption is that media entrepreneurs turn users into sources of external creativity...... and develop user innovations into professional content. This study follows a qualitative approach with a document study of Denmark's public service broadcast and two interviews. Findings indicate that the commitment to quality and professional content prevents managers of PSBs from outsourcing...... their production to media entrepreneurs, but they trust large media companies as external producers. This research contributes to the field by proposing that public service media can foster media entrepreneurship in a society indirectly and by creating demand for external sources of creativity. Large media...
Le projet de recherche-action e-Fès visait principalement à améliorer les services publics. Ce faisant, il a également renforcé la responsabilité du secteur public et favorisé l'esprit de démocratie au Maroc. De telles réalisations ont valu à ce projet — financé par le Centre de recherches pour le développement international ...
En effet, les espaces publics entièrement sans fumées sont le seul moyen attesté de protéger les non-fumeurs contre les effets nocifs du tabagisme passif, en plus du fait qu'ils aident les fumeurs à renoncer au tabac. L'équipe de recherche va évaluer l'application des règlements interdisant l'usage, la consommation et la ...
This paper attempts to look at the relationship between public accountability and sustainable development in Nigeria's Civil Service. It traces and analyses the cumulative effect of poor accountability and the extent it has come to shape the present crisis of development in Nigeria. It explores formal control measures within a ...
Full Text Available En 1949, la programmation régulière d’émissions religieuses – notamment la diffusion de cultes –, le dimanche matin, débute à la télévision alors que la radio diffuse déjà depuis quelques années ce genre d’émissions – et n’a pas cessé depuis sur les chaînes publiques. On peut s’interroger sur la présence de ces émissions à l’antenne et leur légitimité au regard du principe de laïcité et de la neutralité du service public. Si la diffusion de ces émissions peut apparaître justifiée, notamment par le rôle actif que doit jouer le service public audiovisuel pour garantir le pluralisme des courants d’expression socio-culturels, l’on peut néanmoins s’interroger sur les modalités d’accès à l’antenne des religions qui semblent remettre en cause la neutralité du service public audiovisuel.The religious broadcasts – in particular the catholic service broadcast – have been programmed on television since 1949 (earlier, on the radio and have been continued until today. Are the audiovisual religious broadcasts legitimate or opposed to the secularism and public utility neutrality principles? The religious broadcasts can be justified by the role of television and radio part to protect social and cultural pluralism. However, the neutrality of audio-visual as a public service seems to be weighing in the balance by this access to airwaves for religious broadcasts.
LIVIU ILIE FACALEATA
Full Text Available In the context of accelerated economic globalization and hyper global competition, companies must have a high degree of orientation in the market, to know and respond quickly to volatile markets. In this context, the public food field is one marked by significant changes having regard to needs and consumer behavior. Public food services are designed to meet first the basic needs which causes certain private actions and a particular mechanism for the training of behavior with significant impact on the way in which the companies of public food should develop services and certain ambient which to contribute to the proper customer service. Moreover, these companies have aspecial relationship with customers, having regard to the direct interaction between supplier and customer. This present project aimsto identify good practice in the field of public food service regarding the implementation of the philosophy orientation on the marketplace. To achieve this goal has been used as methodology the analysis of the primary results from previous research in the fields of both market direction, as well as in the hospitality areas, analysis which has had as main objective a stock-taking of the models developed for the hospitality industry and compiling influence factors with impact on the "good service" of the client, but also integration of orientation principles toward market within the framework of these models.
Full Text Available The paper presents the electronic wallet solution implemented within a GSM SIM technology for accessing public services. The solution is implemented in the medical field to provide information on the patientÃ¢Â€Â™s medical history and payment for private medical services. The security issue is a very important one as the patientÃ¢Â€Â™s history is confidential and the payment has to be safe.
Les différentes organisations internationales et européennes basées en Europe emploient des dizaines de milliers de fonctionnaires publics internationaux et européens. Les membres du personnel de ces organisations sont soumis à divers régimes de droit juridique et doivent faire appel contre les décisions administratives avant d’aller aux différents tribunaux administratifs internationaux (e.g. TAOIT, TANU, TFPU, TAOCDE). CERN, une des organisations les plus importantes, se doit d’être à l’affut des derniers développements dans ce domaine. L’Association du personnel a donc envoyé des représentants à un colloque sur « les évolutions de la protection juridictionnelle des fonctionnaires internationaux et européens » qui a eu lieu au Luxembourg le 1 et 2 avril 2011. Nous n&rsqu...
JOhn Bennett; Elisabetta Iossa
We model alternative institutional arrangements for building and managing facilities for provision of public services, including the use of the Private Finance Initiative (PFI), by exploring the effects on innovative investment activity by providers. The desirability of bundling the building and management operations is analyzed, and it is considered whether it is optimal to allocate ownership to the public or the private sector. We also examine how the case for PFI is affected by the (volunt...
Decree no. 2001-1157 from December 6, 2001 relative to the funds of the power production public utility, issued for the enforcement of the article 5 of the law no. 2000-108 of February 10, 2000 relative to the modernizing and development of the electricity public utility; Decret no. 2001-1157 du 6 decembre 2001 relatif au fonds du service public de la production d'electricite, pris pour l'application de l'article 5 de la loi no. 2000-108 du 10 fevrier 2000 relative a la modernisation et au developpement du service public de l'electricite
This decree concerns the management of the funds of the French power production public utility. It defines the chargeable costs of the public utility missions, the contributors and the contribution income to the funds, the provisional evaluation of charges and contribution amounts per kWh, the outstanding debts and funds transfer operations, the regularization of annual scores, and the processing of declaration faults and payment weakening. (J.S.)
Madalina Elena MIHAILESCU
Full Text Available In democratic or democratizing systems government exists to fulfill functions such as maintaining security, providing public services and ensuring equal treatment under the law. So, there is no doubt that the public and private sectors are depending on each other to activate efficiently and to achieve their objectives, therefore the public sector should facilitate the effectiveness of the business sector. Sustainability itself cannot be achieved without good governance. In order to realize a good governance and administration public administration should be transparent and information should be handled as openly as the law allows. Also, public bodies should give people information and, if appropriate, advice that is clear, accurate, complete, relevant and timely and should create and maintain reliable and usable records as evidence of their activities.
become inevitable. The military interregnum which spanned between 1964 and 1999 left its ugly tale on ... unpopular military regime, social infrastructure, health, education, economy, diplomatic ties, public service ... (2008), Obasanjo realized that for his administration to succeed and restore confidence of the people in ...
Gibson-Grant, Amanda [Advertising Council, New York, NY (United States)
The Advertising Council (“the Ad Council”) and The United States Department of Energy (DOE) created and launched a national public service advertising campaign designed to promote energy efficiency. The objective of the Energy Efficiency campaign was to redefine how consumers approach energy efficiency by showing that saving energy can save homeowners money.
Complex, systemic issues continue to challenge public services without respect for organisational and professional boundaries. In practice, collaborative working with others who have differing professional cultural norms and systems confront members with the need to learn about each other's values, priorities and practices. This paper explores the…
Kaplan, Giora; Baron-Epel, Orna
Rationing in health services cannot be solved only by cost-effective analysis because social values play a central role in the difficult trade-off dilemma of prioritizing some service over others. To examine the relative importance ascribed by the public to selected components of health services, in the national allocation of resources as well as in their personal insurance. A telephone survey of a representative sample of the Israeli adult population (N = 1225). Two versions of the questionnaire were used. At the national level, interviewees were asked to assume they were the Minister of Health. At the personal level, interviewees were asked to choose items to be included in their personal complementary health insurance. Check-ups for early disease detection and nursing care for the frail elderly got the highest support for extra budget as well as to be included in personal insurance. Other items presented were fertility treatments, cardiac rehabilitation, mental health, dental health, programmes for preventive medicine and health promotion, subsidizing supplemental insurance for the poor, additional staff for primary clinics and building a new hospital. The lowest support was for alternative medicine and for cosmetic surgery. No subgroup in the Israeli society presented a different first priority. The Israeli public does not give high priority to 'nice to have' services but their selections are 'mature' and responsible. Rationing in health care requires listening to the public even if there are still many methodological limitations on how to reflect the public's opinion. © 2013 Blackwell Publishing Ltd.
Baily, Martin N.; Solow, Robert M.
Authors assert that public service employment (PSE) is one form of macroeconomic policy and compare PSE to tax reduction, federal subsidies, and other forms. They propose a design for an ongoing federal employment program and conclude that a PSE program aimed at the structurally unemployed creates more jobs per GNP dollar than other policies. (SK)
Sørensen, Jannick Kirk
as ‘recommender services’, and embedded in the overarching concept of ‘Customer Relation Management’ (CRM). On the other hand it is often stressed that it is the duty of PSB to serve the whole society, not only a few ‘star customers’ – as expressed in PSB remits and in so called ‘public service contracts...
Bernardino Benito; María-Dolores Guillamón; Francisco Bastida
.... It draws on a survey by the Spanish Court of Auditors for a sample of municipalities, which analyzes public services like drinking water supply, street lighting, street cleaning and urban solid waste collection. Only in the case of lighting is private management cheaper and more efficient, although in larger municipal populations the opposite is true.
Boris A. Tkhorikov
Full Text Available The article presents the description of evaluation technology on efficiency activity of Municipal System of Public Health Service (MSPHS. The basic elements of technology are the sets of special parameters and indices. The technology allows standardizing the strategic object of MSPHS. The results of empirical technology approbation by the example of Belgorod MSPHS are stated in the article.
Esteve, Marc; Urbig, Diemo; van Witteloostuijn, Arjen; Boyne, George
Although research on public service motivation (PSM) is vast, there is little evidence regarding the effects of PSM on observable behavior. This article contributes to the understanding of the behavioral implications of PSM by investigating whether PSM is associated with prosocial behavior.
Esteve, M.; Urbig, D.; van Witteloostuijn, Arjen; Boyne, George
Although research on public service motivation (PSM) is vast, there is little evidence regarding the effects of PSM on observable behavior. This article contributes to our understanding of the behavioral implications of PSM by investigating whether PSM is associated with prosocial behavior.
Lynn, Jerry R.
Public service advertisements, disseminated via the mass media, have been credited with "positive attitudinal effects" in past research, but only certain kinds of such advertisements are really effective. Of the types of appeals used in television commercials--informative, emotional, "establishment" (or status quo), and…
... 36 Parks, Forests, and Public Property 2 2010-07-01 2010-07-01 false Public service use. 272.3 Section 272.3 Parks, Forests, and Public Property FOREST SERVICE, DEPARTMENT OF AGRICULTURE USE OF âWOODSY OWLâ SYMBOL § 272.3 Public service use. The Chief of the Forest Service may authorize the use of Woodsy...
... 41 Public Contracts and Property Management 2 2010-07-01 2010-07-01 true Public Health Service... AND COMPLEXES 5.3-Federal Employee Health Services § 101-5.307 Public Health Service. (a) The only authorized contact point for assistance of and consultation with the Public Health Service is the Federal...
Michèle Clément; Lourdes Rodriguez del Barrio; Jean Gagné; Annie Lévesque
Cet article documente la manière dont s'est renouvelé et s'est transformé au fil du temps le projet de faire participer les usagers aux exercices de planification et d'organisation des services de santé mentale au Québec (Canada...
... Energy Regulatory Commission Mississippi Delta Energy Agency, Clarksdale Public Utilities Commission, Public Service Commission of Yazoo City, Arkansas Electric Cooperative Corporation, South Mississippi... Agency, Clarksdale Public Utilities Commission of the City of Clarksdale, Mississippi, Public Service...
Lowe, Gregory F.; Berg, Christian E.
This article provides an overview of the financial situation for public service broadcasting in European Union member countries, situating concerns about the sector's economic value-for-money in a broader discourse about contention over socio-political values. The authors argue that debate about...... funding public broadcasting is not only about funding; it is about wider issues only partly rooted in the current economic malaise. An underlying dynamic is keyed to the digitalization of the media system at large, co-related with growing complexity in media competition, fuelling debate over...
Scupola, Ada; Zanfei, Antonello
changes; (ii) user-driven innovations have significantly increased with the diffusion of ICTs and Web based public services; and (iii) complex innovations are facilitated by face-to-face meetings between public servants and users. Third, it is suggested that changes in governance modes affect the balance...... between the different actors involved, thus influencing the nature and intensity of innovation. Fourth and finally, it is argued that the transition towards a networked governance approach requires information policies which persist over time, and are designed to increase collaboration between different...
... Energy Regulatory Commission Louisiana Public Service Commission v. Entergy Corporation, Entergy Services... Louisiana Public Service Commission (Complainant) filed a complaint against Entergy Corporation, Entergy Services, Inc., Entergy Louisiana, LLC, Entergy Arkansas, Inc., Entergy Mississippi, Inc., Entergy New...
... Energy Regulatory Commission Louisiana Public Service Commission v. Entergy Corporation, Entergy Services... Public Service Commission (Complainant) filed an amended and supplemental complaint against Entergy Corporation, Entergy Services, Inc., Entergy Louisiana, LLC, Entergy Arkansas, Inc., Entergy Mississippi, Inc...
Pedersen, Mogens Jin
Employees with higher public service motivation (PSM) are likely to perform better in public service jobs. However, research on how practitioners may capitalize on this knowledge is sparse. This article expands the understanding of how to activate employee PSM, which is understood as a human...... resource that is present in the work environment. Using a randomized survey experiment with 528 law students, this article shows how low-intensity treatments may activate PSM and how the effect of PSM activation efforts compares with efforts to activate another, less self-determined type of motivation...... (relating to the need for feelings of self-importance). The findings are robust and suggest that low-intensity efforts to activate PSM have a positive effect on an individual's behavioral inclinations. However, efforts toward the activation of motivation relating to feelings of self-importance appear...
Cruz S.; Paulino S.
This paper analyzes innovation in public services with emphasis on the application of evaluation indicators. It considers the clean development mechanism (CDM) projects developed in the Bandeirantes and São João landfills, both located in the city of São Paulo, Brazil. There are two methodological procedures. First, the analysis is based on a multi-agent innovation approach. Second, there is an adaptation of the social carbon methodology (SCM) constructing indicators to assess the social and ...
Ce projet élaborera et mettra à l'essai un modèle de services d'irrigation pour les périmètres de petite et moyenne hydraulique au Maroc. Le modèle sera fondé sur une étude comparative de deux modes d'irrigation dans le périmètre d'El Guerdane : la gestion coopérative (par le gouvernement et(ou) les associations ...
Garner, H R
About 3,000 new citations that are highly similar to citations in previously published manuscripts that appear each year in the biomedical literature (Medline) alone. This underscores the importance for the opportunity for editors and reviewers to have detection system to identify highly similar text in submitted manuscripts so that they can then review them for novelty. New software-based services, both commercial and free, provide this capability. The availability of such tools provides both a way to intercept suspect manuscripts and serve as a deterrent. Unfortunately, the capabilities of these services vary considerably, mainly as a consequence of the availability and completeness of the literature bases to which new queries are compared. Most of the commercial software has been designed for detection of plagiarism in high school and college papers; however, there is at least 1 fee-based service (CrossRef) and 1 free service (etblast.org), which are designed to target the needs of the biomedical publication industry. Information on these various services, examples of the type of operability and output, and things that need to be considered by publishers, editors, and reviewers before selecting and using these services is provided. Copyright © 2011 Elsevier Inc. All rights reserved.
About 3,000 new citations that are highly similar to citations in previously published manuscripts that appear each year in the biomedical literature (Medline) alone. This underscores the importance for the opportunity for editors and reviewers to have detection system to identify highly similar text in submitted manuscripts so that they can then review them for novelty. New software-based services, both commercial and free, provide this capability. The availability of such tools provides both a way to intercept suspect manuscripts and serve as a deterrent. Unfortunately, the capabilities of these services vary considerably, mainly as a consequence of the availability and completeness of the literature bases to which new queries are compared. Most of the commercial software has been designed for detection of plagiarism in high school and college papers, however, there is at least one fee-based service (CrossRef) and one free service (etblast.org) which are designed to target the needs of the biomedical publication industry. Information on these various services, examples of the type of operability and output, and things that need to be considered by publishers, editors and reviewers before selecting and using these services is provided. PMID:21194644
Sun, Tara Qian; Medaglia, Rony
Public healthcare ecosystems are complex networks of diverse actors that are subject to pressures to innovate, also a result of technological advancements. Artificial Intelligence (AI), in particular, has the potential to transform the way hospitals, doctors, patients, government agencies......, and IT providers cocreate value in a healthcare ecosystem. Adopting a ServiceDominant (S-D) logic perspective, we present part of an ongoing doctoral project that focuses on the role of shared worldview of technology in service cocreation. Using the lens of Technology Frames of Reference (TFR) theory, we...... investigate how different actors frame the cognitive assistant IBM Watson used in a healthcare service ecosystem in China for decision-making in the treatment of cancer patients. Drawing on preliminary findings, we present a tentative research model that links technology framing to value cocreation...
... 36 Parks, Forests, and Public Property 2 2010-07-01 2010-07-01 false Public service use. 271.3 Section 271.3 Parks, Forests, and Public Property FOREST SERVICE, DEPARTMENT OF AGRICULTURE USE OF âSMOKEY BEARâ SYMBOL § 271.3 Public service use. The Chief may authorize the use of Smokey Bear for non...
... 47 Telecommunication 1 2010-10-01 2010-10-01 false EAS public service announcements. 11.46 Section...) Organization § 11.46 EAS public service announcements. EAS Participants may use Public Service Announcements or obtain commercial sponsors for announcements, infomercials, or programs explaining the EAS to the public...
Project of law modified by the Senate relative to the electric and gas public utilities and to the electric and gas companies; Projet de loi modifie par le Senat relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
This project of law aims to adapt the electricity and gas sector to the new economical context of opening of the energy markets to competition. It gives to energy companies the internal organization base necessary to warrant a high level of service and a transparent and non-discriminatory access of third parties to transport and distribution networks. These evolutions will allow Electricite de France (EdF) and Gaz de France (GdF) companies to compete on equal terms with their European competitors. It confirms first the prime role of public utility of both companies and then transposes the dispositions of the European directives relative to the organization of EdF and GdF integrated companies. It foresees the creation of two daughter companies for the management of energy transport activities. The project of law foresees also the change of the status of EdF and GdF companies and the reform of the retirement pensions of the personnel. This report presents the modifications added by the Senate to the text of law adopted at first reading by the House of Commons. (J.S.)
... Federal Energy Regulatory Commission Council of the City of New Orleans; Mississippi Public Service Commission; Arkansas Public Service Commission; Notice of Petition for Declaratory Order Take notice that on... Public Service Commission and the Arkansas Public Service Commission (together, the Entergy Retail...
Jancloes, Michel; Thomson, Madeleine; Costa, María Máñez; Hewitt, Chris; Corvalan, Carlos; Dinku, Tufa; Lowe, Rachel; Hayden, Mary
A high level expert panel discussed how climate and health services could best collaborate to improve public health. This was on the agenda of the recent Third International Climate Services Conference, held in Montego Bay, Jamaica, 4–6 December 2013. Issues and challenges concerning a demand led approach to serve the health sector needs, were identified and analysed. Important recommendations emerged to ensure that innovative collaboration between climate and health services assist decision-making processes and the management of climate-sensitive health risk. Key recommendations included: a move from risk assessment towards risk management; the engagement of the public health community with both the climate sector and development sectors, whose decisions impact on health, particularly the most vulnerable; to increase operational research on the use of policy-relevant climate information to manage climate- sensitive health risks; and to develop in-country capacities to improve local knowledge (including collection of epidemiological, climate and socio-economic data), along with institutional interaction with policy makers. PMID:24776719
... ADMINISTRATION Public Availability of General Services Administration FY 2012 Service Contract Inventory AGENCY: General Services Administration (GSA). ACTION: Notice of Public Availability of FY 2012 Service Contract... Appropriations Act Public Law 111-117, GSA is publishing this notice to advise the public of the availability of...
Noesgaard, Mette Strange; Hansen, Jesper Rosenberg
Work engagement has increasingly captured the attention of researchers and practitioners due to its positive impact on employee level outcomes and overall organizational performance (e.g. Bakker and Bal, 2010, Hallberg and Schaufeli, 2006). Therefore, several studies have been conducted in variou...... investigates the role of public service motivation (PSM) in relation to engagement and how it may be used to enhance engagement in a challenging public context characterized by high levels of emotional labor, control and increasing demands for efficiency.......Work engagement has increasingly captured the attention of researchers and practitioners due to its positive impact on employee level outcomes and overall organizational performance (e.g. Bakker and Bal, 2010, Hallberg and Schaufeli, 2006). Therefore, several studies have been conducted in various...
Si le droit est un instrument au service de l’hégémonie des dominants, son utilisation subversive lui permet d’être une ressource pour produire des changements sociaux. Il est en même temps source de pouvoir et instrument de contestation de ce même pouvoir. C’est cette double dimension de l’activité juridique que je souhaite mettre en exergue ici afin de montrer comment peuvent s’articuler, dans l’activité quotidienne des professionnels du droit, la mobilisation de compétences juridiques appe...
Scupola, Ada; Zanfei, Antonello
Based on a longitudinal case study of ICT adoption and e-services development in a Danish library, we examine how governance modes affect technical and organizational change in the public sector. We contribute to extant literature on the links between governance and innovation by highlighting three...... provide evidence of increasing involvement of end users in innovation and co-creation activities. Third, the increasing involvement of users has created important innovation opportunities that are more and more characterized by their frugal/bricolage nature, hence more localized but not necessarily...
Lindholst, Andrej Christian; Bogetoft, Peter
In this article, we address a series of interrelated issues in the managerial challenge of public service contracting. This is done by prompting ten issues within four objectives and highlighting their relevance and potential interrelatedness in effective contract management. In contrast......-national sample of 15 cases of contracting-out in urban green-space management....... to prevalent piecemeal and theoretically one-dimensional approaches, the objectives and issues constitute a holistic framework that advances a comprehensive and pragmatic understanding of contracting processes. We hope that the framework merits further in-depth exploration that may generate new insights...
Andersen, Lotte Bøgh
The theories of professions, public service motivation, and economic incentives explain the behaviour of the producers of publicly financed services differently. They emphasize professional norms, sector, and economic incentives, respectively. The few existing attempts to integrate these theories...
... Energy Regulatory Commission Notice of Complaint; Louisiana Public Service Commission v. Entergy Corporation, Entergy Services, Inc., Entergy Louisiana, LLC, Entergy Arkansas, Inc., Entergy Mississippi, Inc... September 14, 2011, the Louisiana Public Service Commission (Complainant) filed a formal complaint against...
Cruickshank, H.; Wray, J.; Scull, D. [Public Service Electric & Gas, Hancock`s Bridge, NJ (United States)
Public Service Electric & Gas takes an aggressive approach to pursuing new exposure reduction techniques. Evaluation of historic outage exposure shows that over the last eight refueling outages, primary steam generator work has averaged sixty-six (66) person-rem, or, approximately tewenty-five percent (25%) of the general outage exposure at Salem Station. This maintenance evolution represents the largest percentage of exposure for any single activity. Because of this, primary steam generator work represents an excellent opportunity for the development of significant exposure reduction techniques. A study of primary steam generator maintenance activities demonstrated that seventy-five percent (75%) of radiation exposure was due to work activities of the primary steam generator platform, and that development of automated methods for performing these activities was worth pursuing. Existing robotics systems were examined and it was found that a new approach would have to be developed. This resulted in a joint research and development project between Westinghouse and Public Service Electric & Gas to develop an automated system of accomplishing the Health Physics functions on the primary steam generator platform. R.O.M.M.R.S. (Remotely Operated Managed Maintenance Robotics System) was the result of this venture.
... Publication of FY 2010 Service Contract Inventory AGENCY: Departmental Offices, Treasury. ACTION: Notice of publication of Fiscal Year 2010 Service Contract Inventory. ] SUMMARY: The Department of the Treasury Fiscal Year (FY) 2010 Service Contract Inventory is available to the public at http://www.treasury.gov/about...
... 38 Pensions, Bonuses, and Veterans' Relief 1 2010-07-01 2010-07-01 false Public Health Service. 3... Pension, Compensation, and Dependency and Indemnity Compensation Retirement § 3.753 Public Health Service... of the Public Health Service, who was receiving disability compensation on December 31, 1956, as...
... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Public service employment prohibition. 627....205 Public service employment prohibition. No funds available under titles I, II-A, II-C, or III-A of the Act may be used for public service employment (sections 141(p) and 314(d)(2)). ...
... HEALTH EFFECTS STUDIES OF HAZARDOUS SUBSTANCES RELEASES AND FACILITIES PUBLIC HEALTH SERVICE POLICIES ON... Health, and the Substance Abuse and Mental Health Services Administration, and the offices of the... 42 Public Health 1 2010-10-01 2010-10-01 false Public Health Service or PHS. 93.220 Section 93.220...
Hiedemann, Alexander M.; Nasi, Greta; Saporito, Raffaella
Building on the concept of Public Service-Dominant Logic (PSDL), this article aims to apply the public service-dominant logic to executive education. We argue that fit-for-purpose and effective executive master programs for public managers (EMPA) need to be designed from a public service perspective. Framing executive education as a service…
... PROTECTION Publication of FY 2011 Service Contract Inventory AGENCY: Bureau of Consumer Financial Protection. ACTION: Notice of public availability of FY 2011 Service Contract Inventory. SUMMARY: In accordance with... of the FY 2011 service contract inventory. This inventory provides information on service contract...
Advice presented on behalf of the commission of finances, economy and plan about the law project (no. 1613) relative to the electric and gas public utilities and to the power and gas companies; Avis presente au nom de la Commission des finances, de l'economie generale et du plan sur le projet de loi (no. 1613), relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
The aim of this report is to present to the French deputies the advice of the commission of finances and economy about the law project relative to the change of status of the power and gas public utilities in the framework of the deregulation of European energy markets. This law changes the juridical status of the two state monopolies Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. The first part of the document reports on the general discussions and comments made by the commission about the law project while the second part concerns the detailed analysis of the articles 16 and 22 about the pension funds of EdF and GdF agents and the change of the status of both utilities. The amendments adopted by the commission for these articles conclude the report. (J.S.)
Report made on behalf of the commission of economic affairs, environment and territory about the law project (no. 1613), relative to the electric and gas public utilities and to the power and gas companies; Rapport fait au nom de la Commission des affaires economiques, de l'environnement et du territoire sur le projet de loi (no. 1613), relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
The aim of this report is to present to the French deputies the comments made by the commission of economic affairs, environment and territory about the law project relative to the change of status of the power and gas public utilities in the framework of the deregulation of European energy markets. This law changes the juridical status of the two state monopolies Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. The first part of the document reports on the general discussions about the law project while the second part makes a detailed analysis of each article with some proposals of modifications. A comparative table puts in parallel the existing texts, the law project and the proposals made by the commission. (J.S.)
Mădălina A. COȚIU
Full Text Available In recent years, public institutions have come to the forefront of the public opinion requesting quality services in the public sector and increased attention to citizens’ needs. The aim of this paper is to evaluate the importance of the development of a customer service management system in the reorganisation of public institutions based on marketing principles while also identifying further research areas regarding satisfaction determinants for public service beneficiaries. The research was conducted through secondary data analysis retrieved from national and international studies regarding the satisfaction of public services beneficiaries. Results suggest that implementing a customer service model leads to a reorientation of public institutions towards relationship marketing. The originality and novelty of this paper lie in the presentation of a new perspective on public institutions based on customer service. The article is relevant in the context of the need for increased citizen trust and efficiency in the public sector.
... Vermont Public Service Corporation; Notice of Proposed Restricted Service List for a Programmatic... Vermont Public Service Corporation, as applicant for the Otter Creek Project, is invited to participate in..., Central Vermont Public Service Corporation, 77 Grove Street, Rutland, VT 05701. Any person on the official...
... ADMINISTRATION Public Availability of General Services Administration FY 2011 Service Contract Inventory AGENCY: Office of Acquisition Policy (MV); General Services Administration (GSA). ACTION: Notice of public... Act Public Law 111-117, GSA is publishing this notice to advise the public of the availability of the...
Mikkelsen, Maria Falk
Management, Teaching, and Student Performance” supported by the Danish Strategic Research Council (now Innovation Fund Denmark) and headed by professor Søren Winter. The dissertation explores the effects of managers on public service performance. By combining theoretical insights and research designs from...... countries spending most on education (OECD 2014a), while still performing at the OECD average in PISA tests and on equity measures (OECD 2014b). Studying ways of improving school performance is therefore important in its own right. Another advantage of using Danish schools as the setting...... for the dissertation is access to high-quality panel data on schools and students via the Danish administrative data archives. Specifically, this dissertation utilizes a never before used option of merging panel data on Danish school principals with data on students and schools. In addition to this report...
Riley, Joan M; Beal, Judy A
Socially engaged nurses participate in public service because of their strong sense of civic and social responsibility. Public service within the profession of nursing has a historical mandate but is not well described in the literature. The purpose of this study was to describe how experienced nurses contribute nursing knowledge in public service, rationale for their service, and types of service activities. This article reports on a subset of data from a larger qualitative study exploring the meaning of scholarly nursing practice within the practice setting. Thirty-six nurses were interviewed using a semi-structured interview guide. The major finding of this study is that all participants fully embraced the concept of public service as an integral component of their professional identity. Data were organized around the themes of what participants did in their public service and why they did it. Participants viewed public service as their responsibility as a professional nurse. Copyright 2010 Mosby, Inc. All rights reserved.
Full Text Available Basically every human being needs a service, even in the extreme can be said that the Ministry cannot be separated with human life. Basically every human being needs a service, even in the extreme can be said that the Ministry cannot be separated with human life Based on the purpose of organizing the public service, it can be concluded that basically the purpose of the public service, the community is satisfactory, and the satisfaction, to achieve the required quality of service excellence public services is still less give satisfaction in the community, even the often very disappointing, so sometimes the fact happens to crappy service maladministration from the implementing authorities
Full Text Available Le 12 décembre 2012 avait lieu à Paris, au Centre de conférences du ministère de l’Économie et des Finances, un colloque sur « l’économie verte au service de la croissance » organisé par le CGAAER (Conseil général de l’alimentation, de l’agriculture et des espaces ruraux, avec l’appui des ministères chargés de l’industrie et de l’agriculture ainsi que de plusieurs partenaires, dont le « Club des Bio-économistes ». Organisé en tables-rondes, il se donnait alors pour objectif de mettre en valeur la contribution des bio-filières issues de l’agriculture, de la forêt et des bio-déchets, aux grands défis du futur (le fameux « monde fini », en faisant le point sur les enjeux et les acquis en matière d’économie, d’innovation et de compétitivité.
Chapman, R. L.; Cleaveland, F. N.
The educational programs for public administration were studied to develop guidelines for meeting the requirements of public service in the 1980's. The current state of education for public service is discussed along with a prospective view of the service over the next decade. Criteria for evaluating graduate programs are presented.
This study was set out to provide a detailed Metafunction analysis of Public Advertisements in Nigeria and to show how the metafunctions characterise the public service advertisement as a special form of advertisement. Ten different public service advertisements by various Federal Government Agencies were analysed for ...
... Energy Regulatory Commission Maine Public Service Company; Notice of Filing Take notice that on June 22, 2011, Maine Public Service Company submitted a filing notifying the Commission of its relinquishment... available for review in the Commission's Public Reference Room in Washington, DC. There is an ``e...
The need to provide the necessary funding to research, design and contract the building of an advanced technology rotorcraft that will meet the mission demands of public service (fire, police, paramedics and rescue) operators is discussed. Noise and cost factors, the greatest objections on the part of many police and public adminstrators are addressed. The growth of helicopter utilization in public service is documented.
Law no. 2004-803 from August 9, 2004 relative to electricity and gas public utilities and to the power and gas companies; Loi no. 2004-803 du 9 aout 2004 relative au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
The aim of this law is to allow the administrations to avoid to use their eligibility right with the opening of the electricity and gas markets to competition. It changes the juridical status of the two public utilities Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. (J.S.)
Project of law, adopted by the Senate after urgency declaration, relative to the energy markets and to the energy public utilities; Projet de loi adopte par le Senat apres declaration d'urgence relatif aux marches energetiques et au service public de l'energie
This project of law treats of: 1 - the right of access to natural gas distribution networks (transit contracts, eligible clients and market opening, acknowledged suppliers, diversification of supplies, denial of contract, derogations); 2 - the transparency and regulation of the natural gas sector (prices and commercial conditions, transport and storage informations, organisation of the regulation authority); 3 - the natural gas public utility (organisation, obligations, supplies warranty and security, national observatory); 4 - the natural gas transport and distribution (network management, expertises and controls, maintenance); 5 - the underground storage (mining law, storage concession, exploitation); 6 - the controls and sanctions; 7 - the dispositions relative to the electric public utility (costs, taxes and contributions, overruns, regulation authority). (J.S.)
Mots-clés: Partenariat Public-Privé, Service Public, Contrat, Sport, Sénégal. English Abstract. Public-Private Partnerships (PPP) constitute new ways to develop infrastructures and enhance publics services. They are applied in many fields, especially in physical and sport activities. In developing countries like Sénégal, such ...
De par sa centralité dans la vie des musulmans, la mosquée n'échappe pas au débat en cours sur l'effervescence religieuse en Afrique subsaharienne. Au Cameroun, sa définition pose problème et engendre de nombreuses controverses aussi bien dans la communauté musulmane qu'au sein des instances dirigeantes ...
L.G. Tummers (Lars); V.J.J.M. Bekkers (Victor); A.J. Steijn (Bram)
textabstractNowadays, many public professionals face identification problems towards public policies they have to implement; that is, they experience policy alienation. This is troublesome, as for a proper implementation a minimal level of identification with the public policy is required. We use
Law project modified by the Senate after urgency declaration relative to the electric and gas public utilities and to the power and gas companies; Projet de loi modifie par le Senat apres declaration d'urgence relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
This document is the modifications made by the French Senate after the first reading of the law project adopted by the House of Commons and relative to the change of status of the power and gas public utilities in the framework of the deregulation of European energy markets. This law changes the juridical status of the two state monopolies Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. The document lists the modifications made by the Senate article by article. (J.S.)
... Energy Regulatory Commission Louisiana Public Service Commission v. Entergy Corporation, Entergy Services..., 2010. Take notice that on March 31, 2010, the Louisiana Public Service Commission (LPS) filed a formal complaint against Entergy Corporation, Entergy Services, Inc., Entergy Louisiana, L.L.C., Entergy Arkansas...
Kim, S.; Vandenabeele, W.V.|info:eu-repo/dai/nl/323038816
As public service motivation research grows qualitatively and quantitatively, some scholars question its appropriateness for international applications. This essay sets out a strategy of convergence for international research and measurement approaches. Studies that assess commonalities in public
U.S. Environmental Protection Agency — EPAs public geospatial metadata service provides external parties (Data.gov, GeoPlatform.gov, and the general public) with access to EPA's geospatial metadata...
Institute for Research on Public Policy; Seidle, F. Leslie
... Sector Reform and Service Delivery in the Antipodes New Zealand: Transforming the State Australia: a Concerted Program of Management Reform Conclusion Notes 75 Chapter Four The Canadian Federal Government and Service Delivery Issues Perceptions of Service from the Federal Government The Mulroney Government and Public Service 2000 Special Operati...
Carlos Arturo Meza Carvajalino
Full Text Available This document studies the theoretical foundations, the different controversies regarding the health service and the conceptions adopted from the hypotheses related to the market efficiency in the provision of a public service and the consequent market failures. The author thinks that when the health public service was delegated to the market in Colombia they originated failures in the competition, externalities, preference goods and services, asymmetry and redistribution, among the most relevant ones.
Andersen, Lotte Bøgh; Bhatti, Yosef; Petersen, Ole Helby
Individual public service providers’ motivation can be conceptualized as either extrinsic, autonomous or prosocial, and the question is how we can best theoretically understand this complexity without losing too much coherence and parsimony. Drawing on Allison’s approach (1969), three perspectives...... are used to gain insight on the motivation of public service providers; namely principal-agent theory, self-determination theory and public service motivation theory. We situate the theoretical discussions in the context of public service providers being transferred to private organizations...... theoretical – to develop a coherent model of individual public service providers – but the empirical illustration also contributes to our understanding of motivation in the context of public sector outsourcing....
Full Text Available Nous proposons d’esquisser les différents enjeux liés au croisement des notions de biens communs et de propriété dans une économie mondialisée. Dans un premier temps un cadrage terminologique est présenté autour de termes juridiques qui font écho à des notions courantes dans l’analyse économique ; il s’agit de montrer l’intérêt d’articuler plusieurs disciplines autour de la question des liens entre biens communs et propriété. Dans un deuxième temps, quelques éclairages sont donnés sur les différentes conceptions des biens communs et des biens publics dits mondiaux ; on cherche ici à souligner à la fois la diversité, voire l’hétérogénéité des approches mais aussi les convergences entre celles-ci. Des perspectives sont ensuite initiées autour des contributions croisées que peuvent apporter les approches institutionnalistes, éthiques et d’économie politique.This article tackles the question of the links between the concepts of common goods and property in the context of globalisation. First we try to define theses different notions in the fields of law and economics. Our aim is to demonstrate the importance of pluridisciplinary approaches to analyse this links. Then we present various conceptions of common goods and public goods, to underline divergences and convergences. Finally we propose some perspectives offered by different heterodox approaches, in particular institutionalism, ethics and political economy.
Full Text Available Under the legislation currently in force in the Republic of Moldova, public administration shall not bear the exclusive “burden” of organizing and managing public services on its own. Such a responsibility could be delegated to subjects outside the system of public administration. Scholars in the field call it an “indirect or delegated management” of public services. Public-private partnership is a new manner of delegating public services management. International experience has proven that such a partnership can be beneficial for public administration, contributing to improvements in public services quality. The reason is obvious: the private sector is competitive and client/user-oriented. However, the public-private partnership, which are not sufficiently operated in the legislation in force, also involves serious risks for the public partners.
Nicolae Viorel TRIF
Full Text Available The community service of public utilities has known all through time various regulations and revisions that have been done according to the political, economic and administrative views of that period. In the 1866 Constitution, they were considered as public utilities, whereas Law 129/1938 labelled them as communal exploitation and the communist regime revised them as public households. The current legislation, written according to the European principles established them as community service of public utilities. The present politics and administration encourage a certain openness of market of public services, but the community services of public utilities still implies a certain degree of monopole. That is due to the fact that this type of services are offered through a local administration infrastructure and also to the fact that they serve the public interest, enclosing accessibility and capacity to be supported by all users. The aim of this paper is to present the evolution of the way the community services of public utilities have been organized and have been supplied to the people. The analysis is done taking into consideration the different legal laws that regulate this field but also the relation between suppliers and users that functions in a monopole market. The decisions and the evolution in this particular market are only dependent on the local public authorities and the protective political measures taken by the authorities. This paper aims to point out the directions to be followed in the future regarding the community services of public utilities, monopole or liberalization.
This essay comprises 2 parts. It aims to recognize the public service of psychiatrists of the Département de psychiatrie de l'Université de Montréal who served at the provincial level of the Ministry of Health and Social Services for deinstitutionalisation of policies and organisation of services, at the service of people with severe mental disorders. First with Dr. Camille Laurin post-face of the 1962 book Les fous crient au secours! (Mentally ill patients cry for help); then the insight on the latest phase of differentiated specialised clinics by Dr. Denis Lazure, who participated in 1962 to the Bédard, Lazure, Roberts commission that launched community psychiatry, but who will also be Social Affairs Minister in the late '70 s; Dr. Arthur Amyot will sail through the budgetary issues when in the beginning of the '80s the mental health directorate was under Social Affairs; Dr. Luc Blanchet will be associated to a rich production of interdisciplinary reports by the advisory Mental Health Committee until its dismissal in 2003; and finally, Dr. André Delorme, who probably has the record of longevity at the head of the mental health directorate, transferred in 2003 under the deputy minister for medical and university affairs.The essay will propose since the beginning a grid or referential of four health services analysis. First; the arguments for community care by British and Italian psychiatrists and researchers, Thornicroft and Tansella. Second; system issues of mental health reforms proposed by Canadian psychiatric nurse and researcher Paula Goering. Third; the model of socio-political regulation of health system proposed by the Université de Montréal' health administration researcher Dr. André-Pierre Contandriopoulos; and Fourth; the structural tension between the medical and social sector signaled by the American medical sociologist, Leutz.The same phases of deinstitutionalization in other countries as UK, took place as followed: a) the asylum phase
Carpenter, Jacqueline; Doverspike, Dennis; Miguel, Rosanna F.
According to public service motivation theory, individuals with a strong public service orientation are attracted to government jobs. This proposition was investigated in three studies by measuring public sector motivation at a pre-entry level as an individual difference variable affecting perceptions of fit and organizational attraction. Results…
Rationalization in the Nigerian Public Service is a policy of government to purge the system of workers whose productivity is below expectations. Thus, it is a structural reform strategy for the interest of executing government's policy. Such policy rather than improving the productivity drive of the public service has resulted in ...
The paper dwells on the very current and topical issue of changing patterns and practices of public service delivery in Africa. The author offers a critical analysis and discussion on the extent to which public service delivery is being undertaken by the private sector (privatization) and executive agencies ('agentification') in ...
... Labor Office of the Secretary of Labor LABOR STANDARDS FOR FEDERAL SERVICE CONTRACTS Application of the... utility services, including electric light and power, water, steam, and gas.” This exemption is applicable..., or Federal law governing operations of public utility enterprises. Contracts entered into with public...
National Association of Student Financial Aid Administrators, 2014
The Public Service Loan Forgiveness (PSLF) program was established in 2007 to encourage student borrowers to work in the public sector. Qualifying borrowers may have their Direct Loans forgiven after 10 years of full-time service in an eligible job. Currently, qualifying employers include federal, state, or local government agencies and tax-exempt…
Lincoln R. Larson; Samuel J. Keith; Mariela Fernandez; Jeffrey C. Hallo; C. Scott Shafer; Viniece Jennings
Ecosystem services (ES) are an important tool for quantifying the value of nature, yet there are often disconnects between services defined and measured by scientists and those that are realized and appreciated by the general public. Our study explored public perceptions of urban ES by examining benefits associated with greenways in two U.S. cities. Respondents (n =460...
... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention Public Health Services Act; Delegation of Authority Notice is hereby given that I have delegated to the Director, Office of Public Health Preparedness...
This edited volume details multiple and dynamic histories of relations between public service broadcasters and the World Wide Web. What does it mean to be a national broadcaster in a global communications environment? What are the commercial and public service pressures that were brought to bear...... when public service broadcasters implemented web services? How did “one- to-many” broadcasters adapt to the “many-to-many” medium of the internet? The thematic or- ganisation of this collection addresses such major issues, while each chapter offers a particular historical account of relations between...
Full Text Available This research aims to explore the dimension of perceived service quality of youth public transport passengers. This research is important due to the lack of research that focuses on perceived service quality of youth public transport passengers. This research employed quantitative research methodology. Survey was performed in order to gather research data. The respondents are 233 youth public transport passengers in Bogor and Tangerang, Indonesia. Exploratory factor analysis, validity analysis, and reliability analysis were conducted. The research results show that there are three dimensions of perceived service quality of youth public transport passengers. The dimensions are comfort, performance, and assurance.
Full Text Available Objective – To explore the types and nature of assistance library customers are asking library staff for in a large Canadian urban public library system.Methods – A qualitative study employing transaction logging combined with embedded observation occurred for three-day sample periods at a selection of nine branches over the course of eight months. Staff recorded questions and interactions at service desks (in person, by phone, and electronically, as well as questions received during scheduled and non-scheduled provision of mobile reference service. In addition to recording interaction details and interaction medium, staff members were also asked to indicate briefly the process or resources used to resolve the interaction. Survey data were entered and coded through thematic analysis.Results – The survey collected 6,099 interactions between staff and library customers. Of those 6,099 interactions, 1,920 (31.48% were coded as pertaining to technology help. Further analysis revealed significant library customer need for help with Internet workstations and printing.Conclusions – Technology help is a core customer need for Edmonton Public Library, with requests varying in complexity and sometimes resolved with instruction. The library’s Internet workstations and printing system presented critical usability challenges that drove technology help requests.
16 sept. 2010 ... elle apparaît ainsi plutôt comme un facteur de la pérennisation de la délibération dans l'espace public au sein des sociétés traditionnelles. Elle contribue remarquablement à son auto renforcement et surtout à son maintien comme l'une des principales marques de la culture locale. Cette réalité se trouve.
... Energy Regulatory Commission Louisiana Public Service Commission v. Entergy Services, Inc.; Notice of Compliance Filing Take notice that on December 19, 2011, Entergy Services, Inc., as agent on behalf of the... and is available for review in the Commission's Public Reference Room in Washington, DC. There is an...
... ADMINISTRATION Public Availability of General Services Administration FY 2010 Service Contract Inventory AGENCY: Office of Acquisition Policy; General Services Administration (GSA). ACTION: Notice. SUMMARY: This notice... Consolidated Appropriations Act of 2010 (Pub. L. 111-117), GSA is publishing this notice to advise the public...
Christenson, James A.; Taylor, Gregory S.
Citizen perception of public service quality was examined to determine its relationship to demographic and socioeconomic characteristics of the community, variations in service expenditures, and quantitative service performance measures. The Bureau of the Census, state agencies, and a mail survey of residents in all 100 North Carolina counties…
May 14, 2009 ... sector and executive agencies in the delivery of non-core public services through the private .... Typing/word processing. Messenger & courier services. Travel & transport. Conferences. 3. Executive and clerical services Fees/licences processing. 4 ..... more efficient, specialized and manageable units.
In private sector, customer satisfaction and loyalty are secured through high quality services. Public sector organizations are under constant pressure to improve customer service on a continuous basis. Patient satisfaction has traditionally been linked to the quality of services given and the extent to which specific needs are ...
Full Text Available One of the widely held beliefs in public management is that strict commitment to an ideology of public service values, which is a critical factor in the delivery of public services. However, with the introduction of market-oriented reforms-innovations, most of these values face severe and serious challenges. This study, using a comparative and analytical method, examines the principles which underpin the African governments’ program of innovation in public service delivery and in particular the traditional public service ethos. The article reveals that over the years, African public services and those who work in them fall short of the ideal leading to the attempt to innovate by introducing the market values which have equally raised questions about possible threats to the ethos. After identifying some challenges that innovation may pose, the article suggests that traditional public sector ethos should be redefined to allow for innovative ideas in service delivery. Finally, the study concludes that a new “synthesized” ethos that draws on the core elements of bureaucratic principles as well as market based values, would deliver superior public services.
... space is used more effectively and efficiently; providing leadership in the development and maintenance... 41 Public Contracts and Property Management 3 2010-07-01 2010-07-01 false Public Buildings Service. 105-53.147 Section 105-53.147 Public Contracts and Property Management Federal Property Management...
Politicians use a variety of expectations to justify the delegation of public services to public, semi-public or private organizations. This article reveals expectations of delegation, as well as its correlates. Empirical evidence is drawn from a systematic review of 250 peer-reviewed articles
Politicians use a variety of expectations to justify the delegation of public services to public, semi-public or private organizations. This article reveals expectations of delegation, as well as its correlates. Empirical evidence is drawn from a systematic review of 250 peer-reviewed articles
The study is on methods employed by public libraries in providing services to PLWHA in Benue State, Nigeria. The study area is Benue State , while the study design is descriptive survey. The population comprise d of 14 public librarians. A set of quest ionnaire was structured with 25 items for public librarians. Data was ...
Constantin, Brânduşa; Morariu, S; Duma, Olga Odetta
To identify the occupational risks in an ambulance service and to assess their impact on the health of employees. Two marched groups (number, sex, age, length of exposure) from two different work sectors were selected. A 60 item questionnaire was used. The 60 items were grouped into four categories related to work organization, work environment, neuropsychosensorial risk factors and health system and occupational safety-related risk factors and hazards. The data were statistically processed, significant correlations between the risk factors and the associated symptoms being found. Compared to the control group, significantly higher values (p<0.001) for work complexity, work environment factors, and organizational risk factors (walking on uneven ground, carrying weight, vicious postures) were found in ambulance service staff; cervical and lumbar spine problems were the most common complaints of ambulance service staff. The specific risk factors for ambulance service employees directly related to musculoskeletal disorders have been established.
This synthesis research provides an overview of the current use of flexible transportation services in Florida through administration of a survey and subsequent identification and examination of case study locations. The research included a literatur...
.... It is found that the optimal public transport price equals the operator's marginal cost plus a negative external effect in terms of riding time and crowding costs, and that this price increases less...
Pike, Alicia M; Pryor, Riana R; Vandermark, Lesley W; Mazerolle, Stephanie M; Casa, Douglas J
The presence of athletic trainers (ATs) in secondary schools to provide medical care is crucial, especially with the rise in sports participation and resulting high volume of injuries. Previous authors have investigated the level of AT services offered, but the differences in medical care offered between the public and private sectors have not been explored. To compare the level of AT services in public and private secondary schools. Concurrent mixed-methods study. Public and private secondary schools in the United States. A total of 10 553 secondary schools responded to the survey (8509 public, 2044 private). School administrators responded to the survey via telephone or e-mail. Descriptive statistics depict national data. Open-ended questions were evaluated through content analysis. A greater percentage of public secondary schools than private secondary schools hired ATs. Public secondary schools provided a higher percentage of full-time, part-time, and clinic AT services than private secondary schools. Only per diem AT services were more frequent in the private sector. Regardless of the extent of services, reasons for not employing an AT were similar between sectors. Common barriers were budget, school size, and lack of awareness of the role of an AT. Unique to the public sector, remote location was identified as a challenge faced by some administrators. Both public and private secondary schools lacked ATs, but higher percentages of total AT services and full-time services were available in the public sector. Despite differences in AT services, both settings provided a similar number of student-athletes with access to medical care. Barriers to hiring ATs were comparable between public and private secondary schools; however, remote location was a unique challenge for the public sector.
Jensen, Pia Majbritt
The article investigates Danish public service broadcasters’ use of format adaptations over a 12-year period in order to examine claims that formats constitute a potential threat to public service broadcasting and the national Danish television industry and culture. The article’s findings, however......, bear little evidence to support these claims. The practice of format adaptation constitutes a comparatively small proportion of the overall production of Danish public service content, and, more importantly, most of the formats adapted by the public broadcasters have a comparatively solid public...... service orientation. Instead the article argues, following German sociologist Ulrich Beck, that format adaptation can represent a form of ‘banal transnationalism’, pointing to the fact that the world is no longer exclusively defined by national boundaries....
Mazzulla, Gabriella; Eboli, Laura
In this paper the importance of service quality attributes for public transport is estabilished by Importance Value calculation. Attribute weights (IV) are calculated by a specific empirical procedure in which a rate is assigned to each attribute according to the preferences of passengers. Finally, a Service Quality Index (SQI) for measuring the effectiveness of supplied services is calculated according to the main service quality attributes and their weights. This index can be us...
Kuitert, L.; Volker, L.
The public sector has been subject to some major movements the last 15 years. In public service delivery a trend called socialisation, leading to the displacement between public and private, is most crucial. A withdrawing government and privatization led to increased collaboration between public and
Full Text Available Organizational management, systemic approach, is known more as a system Management, that set of factors such as organizational, methodological information, decisions and relationships between them, as outlined, that will achieve objectives. Fundamental objective of management in public organizations involved in the holders of public office positions and leadership and execution in this area an additional responsibility to manage all types of resources available to the public sector, namely human resources, information, material and financial.Summary of process management is focusing on human coordination of joint work. An important role in this process is modernizing organizational management and quality delivery of public services or the institution's activities, public services more efficient by implementing innovative tools, leading to a government driven process to a results-oriented public service.
Arguing that good interpersonal interactions between library staff and their patrons is a major determinant of overall patron satisfaction, this paper describes Temple University's customer service training program for its public services staff. Dubbed the "A+ Service" program, the program focuses on six aspects of library service: (1)…
Le projet Innovation scientifique et technologique au service des groupes à la " base de la pyramide " - Asie du Sud-Est (no 104904) que finançait le CRDI et qui vient de prendre fin appuyait la recherche sur les innovations favorables aux pauvres en Asie du Sud-Est. Misant sur l'élan et l'intérêt suscités par ce projet, ...
L'innovation au service d'économies du savoir caractérisées par l'inclusion en Asie - phase II. Learning Initiatives for Network Economies in Asia (LIRNEasia) cherche à cerner les obstacles institutionnels à l'utilisation efficace des technologies de l'information et de la communication (TIC) pour améliorer les conditions de ...
Mathématiques au service de la résilience à l'égard des changements climatiques (MS4CR). Selon la Banque mondiale, les changements climatiques auront une incidence négative sur quelque 100 millions de personnes à l'échelle de la planète. Pas moins de 43 millions d'Africains doivent vivre avec une possibilité ...
Lyons, James E.
Views the use of private vendors as a way of cost reduction and efficiency improvement. It argues that contracting out for services reduces administrator overload, provides better technical expertise and economies of scale, and reduces supervisory work. Privatization also brings political implications involving employee job loss and service…
Van Oort, N.
The last few decades have shown a substantial increase in personal mobility. Urban traffic and transport volumes have been increasing for years. However, the share of public transport in this mobility growth did not change much and still remains rather limited. To ensure the accessibility and
... or later also confronted with the concept of mobile library. By means of a mobile library, a library can carry out tasks and aims of its mission also when other forms of organization of public library nehvork are impossible or less effective...
Scupola, Ada; Zanfei, Antonello
from what could be considered as a spurious New Public Management approach, which incorporates elements of the traditional hierarchical model and elements of market-like competition, towards a “networked model” implying more emphasis on bottom-up decision making and a greater involvement of end users...
Houdret Annabelle; Bonnet Simon
Les partenariats public-privé (PPP) sont un phénomène relativement récent dans le secteur de l’irrigation ; le projet El Guerdane au Maroc est ainsi le premier de son genre. Inauguré en 2008, le projet alimente en eau 10 000 ha de plantations d’agrumes. Les banques internationales de développement le présentent comme un succès, mais l’impact sur le développement local est, au mieux, mitigé. Alors que certains agriculteurs ont bénéficié de cette initiative, d’autres ont été marginalisés, en te...
Publicly funded broadcasters with a track record in science programming would appear ideally placed to represent climate change to the lay public. Free from the constraints of vested interests and the economic imperative, public service providers are better equipped to represent the scientific, social and economic aspects of climate change than commercial media, where ownership conglomeration, corporate lobbyists and online competition have driven increasingly tabloid coverage with an emphasis on controversy. This prime-time snapshot of the Australian Broadcasting Corporation's main television channel explores how the structural/rhetorical conventions of three established public service genres - a science programme, a documentary and a live public affairs talk show - impact on the representation of anthropogenic climate change. The study findings note implications for public trust, and discuss possibilities for innovation in the interests of better public understanding of climate change.
Ranerup, Agneta; Zinner Henriksen, Helle; Hedman, Jonas
Public Service Platforms (PSPs) are a new type of technology platform. They are based in the philosophy of New Public Management (NPM) and support public services for citizens in quasi-markets. This article increases our understanding of the business models behind these PSPs in terms of their Value...... Propositions, structures, networks, and financing. We interviewed representatives from 14 PSP providers in four public sectors in Sweden: education, healthcare, elder care, and public pensions. We identified a “Traditional view” with its focus on public agencies and neutral information and an “Emerging view......” that includes dialogues, user evaluations, long-term perspectives on choice, promotion of the ideal of choice, and self-promotion by public agencies. The article contributes to research with its empirical example of the digitalization of NPM and the underlying business logic of PSPs....
Full Text Available There are a multitude of policies, strategies and programmes directed at the rendering of effective services to the citizens of South Africa by public service managers. However, in spite of the pursuit of effectiveness and the condemning of unethical behaviour by public service managers, scandals still occur and allegations are still made. So, where are the missing links? In this article, a brief description is given of some ethical concepts viewed as important in addressing the question posed. The concluding remarks are twofold: public service organisations need to provide continuous commitment, enforcement, and modelling of leadership in professional ethics by means of, among other things, policy structures; and public service managers need to realise the importance of changing their own mindset and accepting the ethical standards that are established by the public service organisation, even if these differ from their own beliefs and culture.
Full Text Available Les partenariats public-privé (PPP sont un phénomène relativement récent dans le secteur de l’irrigation ; le projet El Guerdane au Maroc est ainsi le premier de son genre. Inauguré en 2008, le projet alimente en eau 10 000 ha de plantations d’agrumes. Les banques internationales de développement le présentent comme un succès, mais l’impact sur le développement local est, au mieux, mitigé. Alors que certains agriculteurs ont bénéficié de cette initiative, d’autres ont été marginalisés, en termes d’accès à l’eau, aux terres fertiles et au développement. Fondé sur des recherches de terrain extensives conduites entre 2005 et 2013, l’article révèle trois problèmes cruciaux du projet PPP : des effets souvent négatifs sur les revenus des acteurs et sur le développement ; un partage inégal des coûts, des bénéfices et des risques entre les secteurs public et privé ; un impact environnemental incertain. Sur la base de ces résultats, l’étude situe le projet dans le contexte plus large de l’évolution des rapports de force politico-économiques au Maroc.
This paper assesses how decentralization can contribute, if proper political and fiscal institutions are present, to improving service delivery in Asia. In other words, decentralization is an opportunity and a challenge at the same time. The paper presents the salient characteristics of decentralized government in Asia and then focuses on the analysis of critical issues leading to “partial decentralization” that is common to most models. Consideration is also given to the emerging challenges ...
Full Text Available Intensification of public transport in urban areas due to increased mobility at regional and national levels, discrepancies among urban areas with same population and lack of statistical data related to performance and quality of public transport services are the main determinants of this paper. A separation line must be drawn between quality of services and performance indicators of public transport system. Service quality is a multi subjective outcome of an array of intangible variables. Service quality can be approached from four directions: consumer, vehicle performance (including the human operator, specialized company in passenger transport, and the Government (local Councils. Availability, comfort and convenience are the two main indicators that must be evaluated by citizens as being with high grades for a good quality of urban transport services. The instrument used to gather data is the preference survey.
Graduation thesis focuses on ESRI GIS tools, Model Builder and Network analyst. It is shown how automated process with geoprocesing models simplify procedures, with prepared data, for further analyses. Data, established with analyses, were used for accessability analysis to public services by bus transportation. Analyses were made for territory of Slovenia and their statistical regions. For better understanding of choice between a car and a bus accessibility to public services, thesis was sup...
Full Text Available Public sector reform aims to increase performance by improving its efficiency and effectiveness by improving the quality of services provided by public service in order to maximize individual welfare of citizens. The purpose of reform is to improve public services because they have to deal with uncertainties and rapid changes that take place in the internal environmental and external pressures. Public administration, in quality of service provider must make a series of efforts to ensure that citizens know their rights and public services on witch they can benefit taking into account the simplification of service delivery, a high quality of its, new administrative procedures for allocating resources in a transparent way and informing the citizens of standards of services and of the methods of compensation in case if the provided quality is different from that promised. Most important is the fact that the local government must realize that effectiveness involves defining objectives that must be achieved simultaneously with the estimation of the results obtained.
From 9 December onwards, the Number 9 bus, which used to run from Petit-Bel-Air all the way through to CERN, will terminate at Cornavin. With the first stretch of the new Cornavin-Meyrin-CERN tram route now in service, trams 14 and 16 will run from Cornavin to Avanchet (next to the Balexert shopping centre). During construction of the section through to Meyrin and CERN, two new bus services will be available from Avanchet, the 55 to Meyrin Village and the 56 to CERN. The Y bus route has been modified between Blandonnet and the Hôpital de la Tour: buses will no longer transit via Meyrin-Village but via the Meyrin-Satigny business park. The Y bus route has also been extended from Blandonnet to Avanchet so as to establish a connection with the tram routes 14 and 16. To get to CERN from Cornavin station during this period, you should therefore take a number 14 or 16 tram and then a number 56 bus. For further information: www.tpg.ch
Christensen, Robert K.; Stritch, Justin M.; Kellough, J. Edward; Brewer, Gene A.
Among college students, public service motives influence choice of major or job. Although the link between public service motives and prosocial behavior has been established among working adults, researchers have not adequately examined how these motives affect the reported behavior of precareer students. In this article, the authors explored how…
This article focuses on the expansive stakeholder interaction within collaborative networks that can lead to collective understanding and management of service delivery issues. Critique of public service delivery in South Africa is levelled by citizens who have vastly different expectations and experiences, chiefl y because of ...
This article discusses the relationship between service quality (as defined by the legislative framework) from the public service and client satisfaction from the point of view of citizens. The article will confine itself to organisational trust – that is, the experience and perception held by citizens of the commitment and ...
This paper describes a communication and service platform for public safety personnel. The platform demonstrates just in time provisioning of data and scalable communication services and operates in a heterogeneous network environment with high survivability. As an example use case the design is
Bardoel, J.L.H.; d'Haenens, L.S.J.
New information technologies, liberalizing policies and rapidly changing societies – from mono- to multicultural – entail serious consequences for the prospects of European public service broadcasters in a network society. The European concept of PSB as a comprehensive and universal service is
We examine the challenges opportunities involved in applying ecosystem services to public lands management, with an emphasis on the work of the USDA Forest Service. We review the history of economics approaches to landscape management, outline a conceptual framework defining the ...
Pryor, Riana R; Casa, Douglas J; Vandermark, Lesley W; Stearns, Rebecca L; Attanasio, Sarah M; Fontaine, Garrett J; Wafer, Alex M
Authors of the most recent study of athletic training (AT) services have suggested that only 42% of secondary schools have access to athletic trainers. However, this study was limited by a small sample size and was conducted more than 10 years ago. To determine current AT services in public secondary schools. Cross-sectional study. Public secondary schools in the United States. A total of 8509 (57%) of 14,951 secondary schools from all 50 states and Washington, DC, responded to the survey. Data on AT services were collected for individual states, National Athletic Trainers' Association districts, and the nation. Of the 8509 schools that responded, 70% (n = 5930) had AT services, including full-time (n = 3145, 37%), part-time (n = 2619, 31%), and per diem (n = 199, 2%) AT services, and 27% (n = 2299) had AT services from a hospital or physical therapy clinic. A total of 4075 of 8509 schools (48%) provided coverage at all sports practices. Eighty-six percent (2,394,284/2,787,595) of athletes had access to AT services. Since the last national survey, access to AT services increased such that 70% of respondent public secondary schools provided athletic trainers at sports games or practices. Approximately one-third of all public secondary schools had full-time athletic trainers. This number must increase further to provide appropriate medical coverage at athletic practices and games for secondary school athletes.
Harding, April; Preker, Alexander S
... hospitals play a critical role in ensuring delivery of health services, less is known about how to improve the efficiency and quality of care provided. Much can be learned in this respect from the experiences of hospital reforms initiated during the 1990s. Innovations in Health Service Delivery: The Corporatization of Public Hospitals is an a...
This article explores and examines the state of library services through interviewing a small group of directors, associate deans, and associate university librarians of public services and identifying common themes and insightful views on this area of librarianship. The participants respond to the same set of questions that cover topics including…
... organization that is publicly funded and whose principal activities pertain to crime prevention, control or reduction of crime, or the enforcement of criminal law. Military service, for uniformed members of the U.S... interest law services, early childhood education (including licensed or regulated child care, Head Start...
Noluthando S Matsiliza
Full Text Available This article notes significant collaborations and partnerships adopted as training strategies applied for improving national skill development. The discourse followed here critically different roles and functions of structures such as public agencies, academic institutions, private sector and non-governmental training providers regulated by law. Scholars in various fields noted benefits and challenges of collaborative management and partnerships in training and skills development that enhance effective resources management, facilitation and participation of stakeholders in various organisations. Using a qualitative approach, this theoretical article argues that academics played a significant role in collaborating with policy-makers to up-skill the civil force. Even though, there are numerous actors at multi-level governance with diverse training needs and interests, there are still gabs in the model adopted by government to provide training of public officials in South Africa. Therefore it is recommended that the Government through the National School of Government should monitor and evaluate the effectiveness of these collaborations and partnerships to provide continuous improvement
Full Text Available Background: The aim of public service departments in South Africa is to improve service delivery through the transformation and improvement of human resources and the improvement of service delivery practices. Furthermore, it is important for the public service sector in South Africa to improve the quality of its service delivery, not only by comparing its performance with other sectors within South Africa but also by positioning itself amongst the best in the world. This can be achieved by benchmarking with other global industries and by implementing the most recent competitive intelligence strategies, tools and techniques. The environment of the public service organisations consists of competitive forces that impact the functioning of these organisations.Objectives: This article focuses on proposing competitive intelligence-related strategies, tools and techniques for gathering and analysing information in the public service departments in South Africa in order to enhance service delivery.Method: The study was qualitative in nature and was divided into two components, namely, (1 theoretical – through an extensive review of the literature and (2 empirical – an ethnographic study at the chosen public service department, the Department of Home Affairs (DHA. Ethnographic interviews with management-level staff, focus groups and document analysis were used to obtain adequate information to determine the current state of public service delivery in South Africa.Results: The results of the study was the development of a new competitive intelligencerelated framework for gathering and analysing information, and it represents a formal and systematic process of informing managers in public service departments about critical issues that these departments face or are likely to experience in future.Conclusion: The strategic planning tools and techniques of this framework will fill the gap that exists in public service departments. Once this framework has
This study evaluates the introduction of monetization of fringe benefits enshrined by government in 2003 as a panacea to enhance efficiency and effectiveness in the Nigerian public sector. The twin issue of efficiency and effectiveness has been a growing concern in the Nigerian public service which has led to monetization.
Well-established records management systems in public sector organisations may force public servants to be accountable, transparent and have high integrity in their decisions and actions. Improved quality and availability of information provides the foundation of improving service delivery, which is the prime objective of ...
... effect on the status and quality of public primary school products. This paper examines the effect of educational services on the quality of public primary school in Ogba/Egbema/Ndoni Local Government Area in Rivers State,. Keywords: primary education, challenges. Journal of Technology and Education in Nigeria Vol.
- PURPOSE – Co-production of public service delivery is believed to foster trust among users, but little empirical work is devoted to this assumption. Public sector organizations have therefore little knowledge about the conditions that determine whether co-production leads to trust. The paper aims
Kim, Sangmook; Vandenabeele, W.V.
As the scholarly research on public service motivation (PSM) has grown and the geographic scope of the research has expanded, there is growing concern about whether the conceptual composition and dimensionalities of PSM are appropriate for explaining and predicting public service–related behavior in
Geurs, Karst Teunis; Patuelli, Roberto; Dentinho, T.
In this book, leading researchers from around the world show the importance of accessibility in contemporary issues such as rural depopulation, investments in public services and public transport, and transport infrastructure investments in Europe. The trade-offs between accessibility, economic
The purpose of this study is to explore the extent to which the characteristics of public administration degree programs are related to public service motivation (PSM) using a higher education socialization framework. Using a sample of approximately 500 students enrolled in 26 Master's degree programs across the country, this study confirms that…
This paper represents an attempt to explore in a qualitative way how the microstructure of public private innovation networks in public services (ServPPINs) can be understood. The paper uses the concepts of sensemaking and weak cues from the sensemaking literature to explain how these Serv...
Schulte-Albert, Hans G.
Report on development of multicultural and multilingual public library services in Federal Republic of Germany highlights influx of migratory workers, education, occupational training, efforts of public libraries to address information needs of foreign workers, illiteracy, and an international seminar titled "Books for Children from…
Kjeldsen, Anne Mette; Jacobsen, Christian Bøtcher
Numerous studies have shown that public service motivation (PSM) is positively associated with public sector employment. However, the question of whether PSM influences or is influenced by employment decisions remains open, since previous studies have mostly relied on cross-sectional samples...
Horney, Jennifer A; Bamrara, Sanjana; Macik, Maria Lazo; Shehane, Melissa
Although public health degree programs typically require practica and other field experiences, service-learning courses, with a focus on civic engagement and the application of classroom learning in real world settings, can go beyond these requirements and provide benefits to students and community-based practice partners. The goal of this paper is to assess potential benefits of service-learning programs for both graduate-level public health students and state and local public health agency partners. EpiAssist is a new service-learning program developed at the School of Public Health of the Texas A and M University Health Science Center, USA, in January 2015. EpiAssist was integrated into a new course, Methods in Field Epidemiology. The integration of service-learning was guided by a partnership with the Texas A and M Center for Teaching Excellence. State, regional, and local public health partners requested EpiAssist via email or telephone. A listserv was used to recruit student volunteers to meet requests. 54 of 86 registered EpiAssist students (63%) participated in at least one of ten service-learning and three training activities between January and June, 2015. Service-learning activities included questionnaire development, in-person and telephone data collection, and data analysis. Training topics for students included the Epi Info™ software, community assessment and communicable disease reporting. Students and partner organizations provided generally positive assessments of this service learning program through an online evaluation. Service-learning provides students with enhanced classroom learning through applied public health experience in state, regional and local health departments. These experiences provide both needed surge capacity to public health departments and valuable hands-on field experience to students.
Béla Illés; Richárd Ladányi; György Sárközi3
A prospering transport system is an important precondition for a modern society, for economic growth, employment and welfare. Concerning the development in rural areas an easy access to the infrastructures is essential. Making regional accessibility better is not only investing in the rolling fleets of public transport but also optimizing public transport networks. Changes in the elements and connections of transport networks have an influence on the quality and price of public services offer...
56. Low - .1; High - .4. High - 4.31. social psycological needsof resident and youth in- roblem ’Prevention programming for youth problems...Socioeconomics (employment aemand, housing, public finance, construction resources, and social well-being); o Public Services and Facilities; o Utilities; o Energy...County Branch 1983, 1987, 1992 3.5.6-3 Baseline Full-Time Equivalent Staff and Clientele 3-109 Projections Department of Public Assistance and Social
Brekke, Kurt Richard; Sørgard, Lars
This paper studies the interplay between public and private health care in a National Health Service. We consider a two-stage game, where at stage one a Health Authority sets the public sector wage and a subsidy to (or tax on) private provision. At stage two the physicians decide how much to work in the public and the private sector. We characterise different equilibria depending on whether physicians coordinate labour supply or not, the physicians’ job preferences, and t...
Fuglsang, Lars; Rønning, Rolf
to the possibility of intertwined innovation patterns. Focusing public sector services, this paper agues that intertwined innovation patterns emerge within public services as a response to value-tensions. Values can be defined as measures for beneficial behaviour that guide innovation. Value-tensions in public......In the innovation studies literature, innovation patterns have been described, such as science based and practice based innovation, that varies amongst industrial sectors. As a consequence, firms become distinguished with respect to their typical innovation pattern. Less attention has been paid...... services include tensions between the political, economic, communal, aesthetic and intellectual values. The contribution of the paper to service innovation research is the emphasis on the concept of intertwined innovation patterns, such as the intertwinement of science driven and task driven innovation...
Noh, Normah Awang; Wahab, Haris Abd; Bakar Ah, Siti Hajar Abu; Islam, M Rezaul
The objective of this study was to know the status of the foreign workers' access to public health services in Malaysia based on their utilization pattern. The utilization pattern covered a number of areas, such as frequency of using health services, status of using health services, choice and types of health institutions, and cost of health treatment. The study was conducted on six government hospitals in the Klang Valley area in Kuala Lumpur, Malaysia. Data were collected from 600 foreign patients working in the country, using an interview method with a structured questionnaire. The results showed that the foreign workers' access to public health services was very low. The findings would be an important guideline to formulate an effective health service policy for the foreign workers in Malaysia.
... Energy Regulatory Commission Northern Indiana Public Service Company; Notice of Application for Temporary...-056. c. Date Filed: November 28, 2012. d. Applicant: Northern Indiana Public Service Company (licensee.... Justin Darling, Hydro Supervisor-- Chemical and Environmental Compliance, Northern Indiana Public Service...
... Federal Energy Regulatory Commission Central Vermont Public Service Corporation; Notice of Application for... Filed: June 17, 2010. d. Applicant: Central Vermont Public Service Corporation. e. Name of Project.... Applicant Contact: Mr. Michael Scarzello, Generation Asset Manager, Central Vermont Public Service...
Full Text Available Continuous changes in the external environment deriving from legislative, economic and technological factors, puts pressure not only to corporate organizations, but also to public service organizations. These changes have increased pressure on service delivery and calls for accountability in public service organizations. With this increased pressure comes the need for public service organizations to discover how to most effectively enhance their organizational performance. Two of the most effective ways to improve performance are through the organizational leadership and culture. Although many studies were conducted on transformational leadership and organizational culture, there is still a need to investigate the link between these constructs in public service organizations. Hence the objective of this study was to explore the relationship between transformational leadership and organizational culture for service delivery practices. The Leadership Practice Inventory (LPI and Organizational Culture Inventory (OCI were administered to a random sample size of N=238, from a population of 4350 employees working within the public service organization. Descriptive statistics and Pearson’s correlation were conducted to analyse the data. The results of this study indicated a significant positive relationship between transformational leadership and the constructive dimension of organizational culture within a public service organization. In terms of contributions and practical implications, insight gained from the findings may be used in proposing leadership and organizational development interventions and future research
Full Text Available This research aims at explaining the relation between organizational structure and public service satisfaction. The survey is conducted technically by requesting some respondents to grade the implementation of changes in organizational structure and performance of Licensing Department of Yogyakarta, Indonesia. The academic findings are: (1 the implementation of the policy of changes in organizational structure led to the characteristics of post-bureaucratic organization, (2 the public service satisfaction has been in the relatively high level, and (3 the relationship between organizational structure and public service satisfaction is positive and significant. The theoretical implication of this research is that the empirical study supports the assumption which the organizational structure affects public services. The practical implication that could be recommended is that the characteristics of organizational structure should be fostered. Thus, the citizens obtaining services from the institution would be very satisfied. The limitation of this research is the small population of samples and respondents so that it would be hard to generalize the findings. It is suggested that the explanation of why public organization could provide access and assurance for citizens in lower level could be the issues to be investigated further.
Full Text Available The current paper inscribes within those approaching the issue of public services from the interdisciplinary perspective. Public service development and imposing standards of efficiency and effectiveness, as well as for citizens’ satisfaction bring in front line the systemic modelling and establishing optimal policies for organisation and functioning of public services. The issue under discussion imposes an interface with powerful determinations of social nature. Consequently, the most adequate modelling might be that with a probabilistic and statistic nature. The fundamental idea of this paper, that obviously can be broadly developed, starts with assimilating the way of organisation and functioning of a public service with a waiting thread, to which some hypotheses are associated concerning the order of provision, performance measurement through costs or waiting time in the system etc. We emphasise the openness and dynamics of the public service system, as well as modelling by turning into account the statistic knowledge and researches, and we do not make detailed remarks on the cybernetic characteristics of this system. The optimal adjustment is achieved through analysis on the feedback and its comparison with the current standards or good practices.
The field of public health services and systems research (PHSSR) has emerged over the past decade to produce the evidence needed to address critical uncertainties about how best to organize, finance, and deliver effective public health strategies to all Americans. To advance these efforts, a national PHSSR research agenda-setting process was used to identify a broad inventory of information needs and uncertainties that public health stakeholders face in the domains of public health workforce, public health system structure and performance, public health financing, and public health information and technology. This paper presents the results of an expert review process used to transform the identified information needs into a concise set of research questions that can be pursued through new scientific inquiry in PHSSR. Established research frameworks were used to specify the contexts, mechanisms of action, and outcomes within the public health system that require further study. A total of 72 research questions were developed from the 113 original items in the PHSSR inventory of information needs. The questions include both persistent problems and newly emerging needs in public health practice and policy. The resulting research agenda provides a starting point for mobilizing the public health scientific enterprise around contemporary, high-priority uncertainties identified by broad cross sections of public health stakeholders. Regular updates to this agenda will be required to achieve continuous improvements in both the science and practice of public health. Copyright © 2012 American Journal of Preventive Medicine. All rights reserved.
Full Text Available Purpose: A research was made into user satisfaction with regard to the quality of library services in one of the Slovenian public libraries. The aim was to establish the type of service quality level actually expected by the users, and to determine their satisfaction with the current quality level of available library services.Methodology: The research was performed by means of the SERVQUAL measuring tool which was used to determine the size and direction of the gap between the detected and the expected quality of library services among public library users.Results: Different groups of users provide different assessments of specific quality factors, and a library cannot satisfy the expectations of each and every user if most quality factors display discrepancies between the estimated perception and expectations. The users expect more reliable services and more qualified library staff members who would understand and allocate time for each user’s individual needs. The largest discrepancies from the expectations are detected among users in the under-35 age group and among the more experienced and skilled library users. The results of factor analysis confirm the fact that a higher number of quality factors can be explained by three common factors affecting the satisfaction of library users. A strong connection between user satisfaction and their assessment of the integral quality of services and loyalty has been established.Research restrictions: The research results should not be generalised and applied to all Slovenian public libraries since they differ in many important aspects. In addition, a non-random sampling method was used.Research originality/Applicability: The conducted research illustrates the use of a measuring tool that was developed with the aim of determining the satisfaction of users with the quality of library services in Slovenian public libraries. Keywords: public library, user satisfaction, quality of library services, user
innovation (STI) sont essentielles au développement économique et social. Toutefois, faire le pont entre la recherche scientifique et le développement grâce à l'innovation technologique est un défi de taille, étant donné la complexité des questions ...
Maltzkait, Anika; Pfurtscheller, Clemens
Multihazard risk analysis and disaster planning for emergency services as a basis for efficient provision in the case of natural hazards - case study municipality of Au, Austria A. Maltzkait (1) & C. Pfurtscheller (1) (1) Institute for Interdisciplinary Mountain Research (IGF), Austrian Academy of Sciences, Innsbruck, Austria The extreme flood events of 2002, 2005 and 2013 in Austria underlined the importance of local emergency services being able to withstand and reduce the adverse impacts of natural hazards. Although for legal reasons municipal emergency and crisis management plans exist in Austria, they mostly do not cover risk analyses of natural hazards - a sound, comparable assessment to identify and evaluate risks. Moreover, total losses and operational emergencies triggered by natural hazards have increased in recent decades. Given sparse public funds, objective budget decisions are needed to ensure the efficient provision of operating resources, like personnel, vehicles and equipment in the case of natural hazards. We present a case study of the municipality of Au, Austria, which was hardly affected during the 2005 floods. Our approach is primarily based on a qualitative risk analysis, combining existing hazard plans, GIS data, field mapping and data on operational efforts of the fire departments. The risk analysis includes a map of phenomena discussed in a workshop with local experts and a list of risks as well as a risk matrix prepared at that workshop. On the basis for the exact requirements for technical and non-technical mitigation measures for each natural hazard risk were analysed in close collaboration with members of the municipal operation control and members of the local emergency services (fire brigade, Red Cross). The measures includes warning, evacuation and, technical interventions with heavy equipment and personnel. These results are used, first, to improve the municipal emergency and crisis management plan by providing a risk map, and a
Gerhardt, Lillian N.
Evaluates the Prince George's County Memorial Public Library's approach to providing access to its services for children, and examines policies, regulations, practices, and conditions that affect such access. Six references are cited. (FM)
Hassali, Mohammed Azmi; Alrasheedy, Alian A; Ab Razak, Basyirah Afifah; Al-Tamimi, Saleh Karamah; Saleem, Fahad; Ul Haq, Noman; Aljadhey, Hisham
.... The study aimed to assess patients' level of satisfaction with public healthcare services and to explore the association between socio-demographic and other study variables and patient satisfaction level...
Both leadership and public service motivation are important issues in contemporary public administration. By connecting these issues, the aim of this paper is to assess the impact of transformational leadership behavior (promoting public values) on public service motivation development. Two
Report made on behalf of the mixed parity commission in charge of the text proposal about the remaining dispositions to be discussed of the project of law relative to the electric and gas public utilities and to the electric and gas companies; Rapport fait au nom de la Commission mixte paritaire chargee de proposer un texte sur les dispositions restant en discussion du projet de loi relatif au service public de l'electricite et du gaz et aux entreprises electriques et gaziere
Lenoir, J.C.; Poniatowski, L
This project of law aims to adapt the electricity and gas sector to the new economical context of opening of the energy markets to competition. It gives to energy companies the internal organization base necessary to warrant a high level of service and a transparent and non-discriminatory access of third parties to transport and distribution networks. These evolutions will allow Electricite de France (EdF) and Gaz de France (GdF) companies to compete on equal terms with their European competitors. It confirms first the prime role of public utility of both companies and then transposes the dispositions of the European directives relative to the organization of EdF and GdF integrated companies. It foresees the creation of two daughter companies for the management of energy transport activities. The project of law foresees also the change of the status of EdF and GdF companies and the reform of the retirement pensions of the personnel. This report presents, first, in a comparative table the articles adopted by the French house of commons and the changes adopted by the Senate. Then, a common text is proposed by the mixed parity commission for the articles that remained under discussion. (J.S.)
Full Text Available The service radius of public parking garage is related to the supply of parking spots and parking behavior characteristics of drivers. However, the empirical and statistical methods in the optimization of public parking garage have limitations. Based on the theory of value engineering and satisfaction, an optimization model for public parking garage service radius is established, which satisfies the requirements of both drivers and owners. Then, an amended model is proposed by using accessibility theory and the principle of moment balance. This model, in consideration of city resistance and walking impedance, is modified from the circular service scope to an irregular polygon, which is more suitable for the actual situation. Finally, the method is verified by a practical example. The results suggest that the optimization model of the service radius and the optimization method of service scope can not only balance the needs of drivers and public parking garages’ owners, but also improve the operation efficiency of parking garages, so that they are more fit for the actual situation of parking service areas. This paper provides new ideas and methods to determine public parking garage service radius and service scope.
Kjeldsen, Anne Mette
Litteraturen omkring public service motivation har traditionelt fokuseret på, hvad individers motivation betyder for tiltrækning til offentlig eller privat ansættelse, mens betydningen af karakteren af de ydelser, der leveres i de to sektorer, er overset. Gennem spørgeskemaundersøgelser og...... interviews med sidsteårs-socialrådgiverstuderende, der efter endt uddannelse kan beskæftige sig med såvel produktion som regulering af offentlige ydelser i både offentlig og privat regi, undersøger denne artikel derfor sammenhængen mellem public service motivation og jobvalget serviceproduktion eller...
The focus is particularly on those that contribute to the construction of a public speech culminating in the critical mediatization of the established order. By public speech, we mean any practice, discursive or not, that has a public function. To study such practices in terms of critic civility, we will draw inspiration from the work of ...
Mizrahi Jean-David, Genèse de l’État mandataire. Service des renseignements et bandes armées en Syrie et au Liban dans les années 1920, Paris, Publications de la Sorbonne, 2003, 462 p. , 12 cartes, 15 tableaux et 11 photographies.
Full Text Available C’est un ouvrage important à plus d’un titre que nous livre ici Jean-David Mizrahi dont le travail minutieux enrichit notre savoir sur la période mandataire aux plans documentaire, historique et méthodologique. En premier lieu, ce travail témoigne du chemin parcouru depuis bientôt vingt ans par l’historiographie française sur le Mandat français en Syrie et au Liban, dont on sait qu’elle fut longtemps indigente dans un champ dominé par nos collègues anglo-saxons. Le précieux apport documentai...
Outputs. Reports. Promoting trade in services in the MENA region : a pilot project; final technical report. Papers. Services sectors in Egypt. Papers. Banking sector in Lebanon. Papers. Liberalization of road freight transport services ...
Full Text Available Besides the goods and private services, covering the specific needs of individual or groups based on specific mechanisms of demand and supply, human needs can be addressed also through public services. They are designed to meet the general interests of members of a community or society at large and established by public authorities, subject to certain fundamental principles of organization and operation, such as: the principle of efficiency, the principle of equity, the principle of continuity, the principle of movability and the principle of decentralization. In the same time, public services involve in many areas of economic and social life is not just a national issue, but also have characteristics and provision ways at international, regional and euro-regional level. This paper underlines the main areas of euro-regional co-operation interest in the public services sectors, such as: the sectors of environment, agriculture and territorial planning, the sectors of transportation, security and telecommunication, the sector of the economy and labour force, the sector of cross-border populations: social protection and public health, the sectors of education, research and culture.
van Dijck, J.; Poell, T.
This article investigates how the rise of social media affects European public service broadcasting (PSB), particularly in the United Kingdom and The Netherlands. We explore the encounter of "social" and "public" on three levels: the level of institution, professional practice, and content. After
van Witteloostuijn, Arjen; Esteve, M.; Boyne, G.
Public Service Motivation (PSM) is a topic that has generated considerable interest among Public Administration scholars. Research on PSM has mainly focused on either defining what PSM is and how this construct can be measured or on testing how PSM affects individual and organizational variables.
Full Text Available The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport service taking into account both internal and external perspectives. In order to analyse this relationship, the concepts of service quality, consumer satisfaction and dissatisfaction are assessed. A model of analysis is developed aiming at explaining this relationship and guiding the empirical study. This is based on an exploratory case study of a metro company in Europe. The results of the study put in evidence two key findings. The first is related to the level of service quality in its main dimensions. We conclude that reliability, security, speed, comfort and punctuality are quality dimensions of greater importance for the public transport services. Secondly, the study explores satisfaction and their determinants. Despite literature stipulates the existence of a distinction between the constructs of quality and satisfaction, this study found that the transport company, non-customers and customers clearly do not make such a distinction.
Cochoy, Franck; Boissières, Ivan
National audience; Le passage du monopole à la concurrence est-il seul en cause dans les transformations du service public ? La commercialisation croissante des télécommunications se fait-elle au détriment de la qualité et de l'universalité du service ? Paradoxalement, nous ferons l'hypothèse que pour répondre à ce genre de questions, mieux vaut quitter le service public ou l'arène commerciale pour explorer les arcanes techniques des télécommunications. Un tel voyage vers le cœur de France Te...
de Rapper, Gilles; Durand, Anouck
National audience; Between 1944 and 1990, several countries of the Mediterranean have experienced political and economic systems based on the Soviet model in which the notions of "public service" and "common good" were central. This is the case in Albania. This chapter focuses on the implementation of the concept of "public service" in communist Albania, and it relies on the observation of a specific area of activity, photography. In 1946, cooperative photographic studios are created in large...
Au Liban, le football se révèle être une scène profondément travaillée par « l’émotion politique ». De par les enjeux qui le structurent, le paysage footballistique libanais semble se prêter à une restitution par « en-bas » des interactions entre logiques de mobilisation et vote. De là, la présente contribution se propose de discuter et d’évaluer les ressorts de l’intrication entre football et politique au Liban, et ses effets non seulement dans le temps court de l’élection de 2009 mais égale...
Le nouveau salaire minimum aura des répercussions sur les travailleurs du Myanmar, y compris ceux de l'industrie de la confection. Regardez Zaw Oo discuter des industries à forte intensité de main-d'oeuvre au Myanmar lors des réunions annuelles de la Banque asiatique de développement, en mai 2015. Regardez La ...
10 juin 2016 ... Des chercheurs d'Asie ont mis au point des approches axées sur les collectivités et sensibles à la pérennité de l'environnement afin de réduire le nombre de moustiques porteurs de la dengue, la maladie virale transmise par un moustique qui connaît le plus fort taux de croissance dans le monde. Dans de ...
Au cours des vingt dernières années, plusieurs innovations visant à améliorer les rendements des cultures vivrières ont été développées dans les centres de recherche agronomique d'Afrique de l'Ouest et par les chercheurs de la communauté internationale. Si elles étaient adoptées, plusieurs de ces innovations ...
7 avr. 2015 ... Des chercheurs se servent de la téléphonie mobile pour fournir à des femmes des minorités ethniques au Vietnam des renseignements essentiels sur ... Le projet s'inscrit dans le cadre d'une initiative mondiale, appelée SEARCH, financée par le CRDI, qui étudie les moyens d'intégrer les technologies de ...
7 févr. 2011 ... L'inefficience et la corruption agissent de concert pour maintenir les gens dans la pauvreté. La solution : l'imposition de règlements obligeant les entreprises à pratiquer une concurrence équitable. Le CRDI écoute ce que les experts ont à dire sur la question. Certains associent le mot « concurrence » au ...
4 juil. 2014 ... Plus de 100 000 agriculteurs ougandais ont participé à un projet pilote dans le cadre duquel on leur a fourni des données sur le climat et les marchés au moyen de diverses technologies de l'information et de la communication. Jennifer Kingsley. Il est difficile de prendre de bonnes décisions lorsqu'on n'a ...
Objectives: This article focuses on proposing competitive intelligence-related strategies, tools and techniques for gathering and analysing information in the public service departments in South Africa in order to enhance service delivery. Method: The study was qualitative in nature and was divided into two components, namely, (1 theoretical – through an extensive review of the literature and (2 empirical – an ethnographic study at the chosen public service department, the Department of Home Affairs (DHA. Ethnographic interviews with management-level staff, focus groups and document analysis were used to obtain adequate information to determine the current state of public service delivery in South Africa. Results: The results of the study was the development of a new competitive intelligencerelated framework for gathering and analysing information, and it represents a formal and systematic process of informing managers in public service departments about critical issues that these departments face or are likely to experience in future. Conclusion: The strategic planning tools and techniques of this framework will fill the gap that exists in public service departments. Once this framework has been implemented, it could assist these departments to improve service delivery to its citizens.
Measuring the impact of employment services centres in Lebanon. This project will enhance the capacity of employment services centres (ESC) in Palestinian camps in Lebanon to provide employment counseling and job matching services for male and female... View moreMeasuring the impact of employment services ...
Ana Carla Borghi
Full Text Available OBJECTIVEDescribing how Kaingang seniors and their primary caregivers experience access to public health services.METHODA qualitative study guided by ethnography, conducted with 28 elderly and 19 caregivers. Data were collected between November 2010 and February 2013 through interviews and participative observation analyzed by ethnography.RESULTSThe study revealed the benefits and difficulties of the elderly access to health services, the facility to obtain health care resources such as appointments, medications and routine procedures, and the difficulties such as special assistance service problems and delays in the dispatching process between reference services.CONCLUSIONThe importance of knowing and understanding the cultural specificities of the group in order to offer greater opportunities for the elderly access to health services was reinforced.
Under the background of new village construction, the necessity of remodeling the supply mechanism of rural public service is expounded. It is conducive to improving the capability of public service to satisfy farmers' demand; to constructing a rural diversified public service system and improving the supply efficiency of rural public goods; to realizing the equalization of urban-rural public service to coordinate urban-rural development. Problems in the supply of Chinese rural public service...
Full Text Available Public objectives are mostly developed within public administrations, which despite apparent Weberian rationality work mainly evolutionarily, i.e. by imitation of what already works in other areas and what randomly brings good results. The rule of law that is fundamental to the Western democratic order cannot work without morality and legal values. If we want workable values, we must understand them at their core, which is not the domain of law. The starting point is an individual who operates primarily on the basis of his personal characteristics regardless of all the present theories of the public administration. Entering into the unknown with full preparedness for the changes will be the motto of the future public administration. We are much closer to such a stance if we know how the public service values are really established and implemented.
Smith, Daniel A.
Most colleges and universities stipulate that public service is a requirement for tenure and promotion. Yet many political science faculty and their respective administrators pay only lip service to this "third leg" of a scholarly career, relying on teaching and research to shape most career decisions. This reality is particularly surprising in…
Democratising the public service co-determination, work-place democratisation and transformation. Imraan Patel. Abstract. No Abstract. Full Text: EMAIL FREE FULL TEXT EMAIL FREE FULL TEXT · DOWNLOAD FULL TEXT DOWNLOAD FULL TEXT · AJOL African Journals Online. HOW TO USE AJOL... for Researchers ...
The study undertook the development of a framework for expanding the public services available to children with biomedical healthcare needs related to HIV in South Africa. The study consisted of various component projects which were depicted as phases. The first phase was a descriptive quantitative analysis of ...
The paper is a case-study introducing a national project in Hungary establishing a countrywide public administration customer service system where accessibility was a key issue. Starting from the concept the paper describes the methods and organisational background how accessible design was integrated in the planning method and gives a feedback of site experiences.
The paper highlights e-government initiatives in the public service of Namibia based on a study that was carried from February to August 2007 employing literature review, observation and interviews with 85 respondents that included desk officers, records keeping staff and information technology (IT) personnel in seven ...
Moely, Barbara E.; Ilustre, Vincent
As New Orleans began to rebuild after Hurricane Katrina, Tulane University also began its recovery process. A new initiative in the recovery was the establishment of a public service graduation requirement for undergraduate students. Attitudes toward the requirement were assessed for 290 first-year and 257 advanced students in fall 2006. The…
This paper assesses the contribution of the public library system in Ghana in general and the Ashanti Regional Library, Kumasi in particular in providing educational, cultural and recreational services to its users. It traces the development of the library since its establishment in 1951. In particular, it looks at how far the library ...
traditionally absent from society balance sheet because they are always considered as free gifts of nature. As a result their critical contributions are overlooked in public, corporate and individual decision making processes. Often ecosystem services have been regarded as 'free goods', particularly those of which there is no ...
Perry, James L.; Vandenabeele, Wouter|info:eu-repo/dai/nl/323038816
This article takes stock of public service motivation research to identify achievements, challenges, and an agenda for research to build on progress made since 1990. After enumerating achievements and challenges, the authors take stock of progress on extant proposals to strengthen research. In
Full Text Available Grave-sweeping is one of the popular special events in Asian cities, especially in Chinese societies, in which families express filial piety to their ancestors during two traditional grave-sweeping festivals in a year. The extraordinary high travel demand is often attracted to columbaria within a relative short period around the festivals, and induces severe impacts to the local traffic. It is challenging for the government and private operators to formulate a public transport service setting to satisfactorily cater all the visitors' travel demand. This paper aims to propose an optimization framework to identify the optimal provisions of public transport services for columbarium trips to achieve consumer surplus or profit maximization. Numerical studies are carried out using the travel demand data collected from a selected columbarium, to examine the effects of different public transport service settings to the policy objectives in various cases. The model results show that the current situation is neither consumer surplus nor profit optimum. Improvement schemes are suggested in relation to allow various fares during different visit periods and provide multiple public transport feeder services to serve the visitors during the high travel demand period.
Jeffrey D. Kline; Marisa J. Mazzota; Thomas A. Spies; Mark E. Harmon
We examine challenges and opportunities involved in applying ecosystem services to public land management with an emphasis on national forests in the United States. We review historical forest management paradigms and related economic approaches, outline a conceptual framework defining the informational needs of forest managers, and consider the feasibility of its...
McKinnon, Mark F; Elizondo, Epifanio; Bonfiglio, Susan M; Hunter-Buskey, Robin N; Placide, Frances P; Bunnell, Rebecca A
Since 1798, the men and women of the Commissioned Corps of the US Public Health Service (USPHS), one of the seven US uniformed services, have served on the front lines of public health. Two hundred years after the start of the USPHS, the first physician assistant (PA) entered the service to carry on the tradition of protecting, promoting, and advancing the health and safety of the nation. These dedicated clinicians are involved in healthcare delivery to underserved and vulnerable populations, disease control and prevention, biomedical research, food and drug regulation, and national and international response efforts for natural and man-made disasters. This article describes how PAs in the Commissioned Corps of the USPHS have impacted the health and safety of not only the United States but also the international community.
Huerta-Riveros, Patricia C; Leyton-Pavez, Carolina E; Saldia-Barahona, Héctor
Analysing the effectiveness of training-action methodology in developing and strengthening the skills required by public health network managerial staff. The study evaluated an educational programme (pre- and post- evaluation being applied within the programme's framework and conditions, without controlled conditions) in which 37 managerial staff from the Talcahuano Health Service Network (forming part of the Public Health Assistance Network) participated in the Managerial Team Training programme, 2007 and 2008, run by the Bío-Bío University's Entrepreneurial Science Faculty in Chile. A skill-based self-evaluation instrument was applied on two different occasions. The results revealed a lack of management skills-based training in network managerial teams and the need for it through training-action methodology which stimulates such needed managerial skills. Acquiring these skills will lead to providing users with a quality service through better management practice in public health establishments.
Jacobsen, Christian Bøtcher
Motivation is probably one of the most important determinants for organizational performance, because it stimulates effort and effective behaviors among people in the organization. But what type of motivation should public managers rely on? The PSM literature has argued that public service....... Using panel data from two surveys (2009 and 2011) of Danish physiotherapists (N=1.433), this study sheds more light on this chicken and egg debate. The results find no support for the PSM argument, but good support for the motivation crowding expectations. The results indicate that managers should...... motivation is the most important type of motivation in the delivery of public service, because it substitutes for egoistic motivation. Organizations whose members have high levels of PSM are therefore expected to be less dependent on utilitarian motivators such as monetary incentives. Motivation crowding...
The occupation of the street (bus and taxi terminals and parking places) under various mobile and sedentary, temporary and permanent forms, makes parking lots a focus of study as a territory for informal activities and the continuity of traffic functions, as well as the failure to manage public spaces properly. Public transport ...
, la consommation et la vente de tabac sur les espaces publics dans la ville de Yaoundé, renforcer la capacité des intervenants dans l'implantation des espaces publics sans fumées et susciter le soutien des parties prenantes pour les ...
Ladhari, Riadh; Rigaux-Bricmont, Benny
The aim of this research is to propose and test a model of the causal relationships among the constructs of perceived service quality, consumption emotions, and satisfaction among users of public hospital services. The conceptual model proposed in this study postulates that: (a) perceived service quality is positively related to positive emotions and negatively related to negative emotions; (b) perceived service quality is positively related to patient satisfaction; and (c) positive emotions are positively related to patient satisfaction and negative emotions are negatively related to patient satisfaction. The model was tested with data from an empirical study in the Canadian public hospital setting. Data were collected from 314 respondents. The relationships between the constructs were tested using structural equation modeling by means of the EQS software. All hypothesized relationships were supported. The results confirm that perceived service quality exerts both direct and indirect effects (through positive and negative emotions) on satisfaction. The study demonstrates that emotions play an important role in determining satisfaction with hospital services.
... Attendance at the Louisiana Public Service Commission's Business and Executive Session Meeting The Federal... below. Their attendance is part of the Commission's ongoing outreach efforts. Louisiana Public Service... Services, Inc. Docket No. EL00-66 Louisiana Public Service Commission v. Entergy Services, Inc. Docket No...
Carpintero, Samuel; Petersen, Ole Helby
. The study highlights how an inadequate management of construction risk and unsuitable transfer of demand and revenue risk resulted in significant time delays in execution of the PPP projects. The research also shows how the involvement of public bodies at local, regional and national level further added......Local governments are increasingly utilising the public–private partnership (PPP) model as a means of organising service delivery in the public–private domain. This article examines the experiences with construction and operation of 131 PPP wastewater treatment plants in the region of Aragon, Spain...... to the complexity of implementing the projects. The findings contribute to the literature on local service delivery and provide insights regarding risk transfer in long-term PPP contracts for the delivery of local services in general and water services in particular....
... COMMISSION Public Availability of the Federal Communications Commission's FY 2011 Service Contract Inventory and FY 2010 Service Contract Inventory Analysis AGENCY: Federal Communications Commission. ACTION: Notice of public availability of service contract inventory and analysis. SUMMARY: The Federal...
... Energy Regulatory Commission Public Service Company of Colorado; Notice of Availability of Environmental... 380 ), the Office of Energy Projects has reviewed Public Service Company of Colorado's application for... Service. Staff prepared an environmental assessment (EA), which analyzes the potential environmental...
Peter M. Macharia
Full Text Available At independence in 2011, South Sudan’s health sector was almost non-existent. The first national health strategic plan aimed to achieve an integrated health facility network that would mean that 70% of the population were within 5 km of a health service provider. Publically available data on functioning and closed health facilities, population distribution, road networks, land use and elevation were used to compute the fraction of the population within 1 hour walking distance of the nearest public health facility offering curative services. This metric was summarised for each of the 78 counties in South Sudan and compared with simpler metrics of the proportion of the population within 5 km of a health facility. In 2016, it is estimated that there were 1747 public health facilities, out of which 294 were non-functional in part due to the on-going civil conflict. Access to a service provider was poor with only 25.7% of the population living within one-hour walking time to a facility and 28.6% of the population within 5 km. These metrics, when applied sub-nationally, identified the same high priority, most vulnerable counties. Simple metrics based upon population distribution and location of facilities might be as valuable as more complex models of health access, where attribute data on travel routes are imperfect or incomplete and sparse. Disparities exist in South Sudan among counties and those with the poorest health access should be targeted for priority expansion of clinical services.
Macharia, Peter M; Ouma, Paul O; Gogo, Ezekiel G; Snow, Robert W; Noor, Abdisalan M
At independence in 2011, South Sudan's health sector was almost non-existent. The first national health strategic plan aimed to achieve an integrated health facility network that would mean that 70% of the population were within 5 km of a health service provider. Publically available data on functioning and closed health facilities, population distribution, road networks, land use and elevation were used to compute the fraction of the population within 1 hour walking distance of the nearest public health facility offering curative services. This metric was summarised for each of the 78 counties in South Sudan and compared with simpler metrics of the proportion of the population within 5 km of a health facility. In 2016, it is estimated that there were 1747 public health facilities, out of which 294 were non-functional in part due to the on-going civil conflict. Access to a service provider was poor with only 25.7% of the population living within one-hour walking time to a facility and 28.6% of the population within 5 km. These metrics, when applied sub-nationally, identified the same high priority, most vulnerable counties. Simple metrics based upon population distribution and location of facilities might be as valuable as more complex models of health access, where attribute data on travel routes are imperfect or incomplete and sparse. Disparities exist in South Sudan among counties and those with the poorest health access should be targeted for priority expansion of clinical services.
Ouazan, J-M; Blaise-Pagès, L; Le Failler, F
Commercial companies or public service mission, today all organizations must manage their brand. For a public service organization, also, the brand is an asset that enhances its visibility to the various partners. A brand is a collection of signs that distinguishes it, it or the products and services it offers. In recent years, we are witnessing the valorization of public service mission brand in an objective of visibility but also for internal cohesion. Developing a brand brings benefits in its identification and knowledge by users but also within the institutional environment. This value can also be an economic booster. With a strong brand, the organization may reduce communication expenses. In recent years, we attend an important development of the territory marks. Concerning the Établissement français du sang (EFS) when it was created in 2000, it is the act of donation of blood, which was enhanced by the "Don du sang" logotype and not the institution. As a consequence, the logotype "EFS" was very discreet. But more than 10 years after, this situation has to evolve. The EFS is not just a blood transfusion organization. Beyond blood donations, the EFS has developed other activities (cell and tissue therapy, IHR, clinics, research, etc.). With the "new generation" blood centers, it is an opportunity to think over the brand EFS. This is why EFS has decided to develop a brand strategy, the ground of all communication policies. Copyright © 2013 Elsevier Masson SAS. All rights reserved.
Liang, Dongdong; Li, Lin; Song, Pingchao; Cheng, Yang; Mei, Song; Min, Yuan
With economics developing fast and internet spreading extensively, the public strongly desire to know about land information. Especially, the policy, Land registration information available to the public inquiry approach, has been executed since March 1st, 2003, which gives the Land Department with guidance to build land information web query service for public. Land information web query service for public requires Land Management Department to provide land registration information which contains attribute and graphics information. When it comes to querying attribute information, precise and fuzzy query methods are commonly used in realistic applications. To improve the speed and accuracy of fuzzy query, Chinese word segmentation method is currently used. Especially, there is no previous example by this method used in cadastre information inquiry. Meanwhile, as for querying lands' spatial information, it is necessary to query attribute information before retrieving the actual graphics information. Then turning to the map service, eagle eye can show which part of whole cadastre map the specified cadastre land located in. But it is obvious the display speed of eagle eye is not as fast as that of cadastre map. Hence, we try to implement the multi-level query with frame selection on cadastre map and identify the different cadastre land with different colors, as eagle eye's display and panning speed are also accelerated. The accomplishments of our research have been applied to Land information query system of Ningbo. It is hoped that the solutions in this system will help to develop and study analogous issues.
Emaldi, Mikel; Aguilera, Unai; López-de-Ipiña, Diego; Pérez-Velasco, Jorge
WeLive project's main objective is about transforming the current e-government approach by providing a new paradigm based on a new open model oriented towards the design, production and deployment of public services and mobile apps based on the collaboration of different stakeholders. These stakeholders form the quadruple helix, i.e., citizens, private companies, research institutes and public administrations. Through the application of open innovation, open data and open services paradigms, the framework developed within the WeLive project enables the co-creation of urban apps. In this paper, we extend the description of the WeLive platform presented at , plus the preliminary results of the first pilot phase. The two-phase evaluation methodology designed and the evaluation results of first pilot sub-phase are also presented.
Emaldi, Mikel; Aguilera, Unai; López-de-Ipiña, Diego; Pérez-Velasco, Jorge
WeLive project’s main objective is about transforming the current e-government approach by providing a new paradigm based on a new open model oriented towards the design, production and deployment of public services and mobile apps based on the collaboration of different stakeholders. These stakeholders form the quadruple helix, i.e., citizens, private companies, research institutes and public administrations. Through the application of open innovation, open data and open services paradigms, the framework developed within the WeLive project enables the co-creation of urban apps. In this paper, we extend the description of the WeLive platform presented at , plus the preliminary results of the first pilot phase. The two-phase evaluation methodology designed and the evaluation results of first pilot sub-phase are also presented. PMID:28574460
En analyse af EU-Kommissionens 17 Beslutninger angående statsstøtte til Public Service Broadcasting, der er truffet efter afsigelse af Altmark-dommen i juli 2003. Kommissionen har i alle tilfælde først analyseret om de fire Altmark-krav er opfyldt, og det er aldrig tilfældet. dernæst har den godk...
Foged, Søren Kjær
streamlines public service production and saves taxpayers’ money. This article makes use of the 2007 Danish local government structural reform—when 239 municipalities were merged into 66 new entities while 29 municipalities remained untouched—as a quasi-experiment to explore the population size...... municipalities. Also, the effect of population size is positive for tasks in free-choice markets, presumably because private contractors find large free-choice markets more attractive....
Nielsen, Mette Strange
Employee engagement has long been capturing the attention of researchers and practitioners (Bakker, Albrecht, & Leiter, 2011; Kahn, 1990), due to its positive impact on various measures of organizational performance and individual level outcomes (Gruman & Saks, 2011; Harter, Schmidt, & Hayes, 200...... of the challenges facing public service organizations in particular. Thereafter, several questions are formulated to guide development of a qualitative explorative study following a grounded theory approach (Glaser & Strauss, 1967; Strauss & Corbin, 1990)....
Full Text Available South African managers in public service consistently face challenges related to managing a well-adjusted and productive diverse workforce. Following the notion that leadership authenticity fosters positive psychological employee capacity, the aim of this study was to explore the meaning essence of authenticity as lived in the work–life experiences of senior managers in public service. Five senior managers in public service were purposefully selected based on their articulated challenges with being authentic at work, whilst attending a diversity sensitivity workshop. From a hermeneutic phenomenological perspective, in-depth interviews were used, and an interpretative phenomenological analysis yielded two predominant themes offering a description of what it means to be authentic. Authenticity is experienced as an affective state that results from a continuous self-appraisal of the extent to which expression of self is congruent with a subjective and socially constructed expectation of self in relation to others. Authenticity seems to develop through a continuous process of internal and external adaptation, and it leads to ultimately building a differentiated yet integrated identity of self. A reciprocal dynamic between feeling authentic and self-confidence alludes to the potential importance of authenticity dynamics in identity work.
Barnard, Antoni; Simbhoo, Nirvana
South African managers in public service consistently face challenges related to managing a well-adjusted and productive diverse workforce. Following the notion that leadership authenticity fosters positive psychological employee capacity, the aim of this study was to explore the meaning essence of authenticity as lived in the work-life experiences of senior managers in public service. Five senior managers in public service were purposefully selected based on their articulated challenges with being authentic at work, whilst attending a diversity sensitivity workshop. From a hermeneutic phenomenological perspective, in-depth interviews were used, and an interpretative phenomenological analysis yielded two predominant themes offering a description of what it means to be authentic. Authenticity is experienced as an affective state that results from a continuous self-appraisal of the extent to which expression of self is congruent with a subjective and socially constructed expectation of self in relation to others. Authenticity seems to develop through a continuous process of internal and external adaptation, and it leads to ultimately building a differentiated yet integrated identity of self. A reciprocal dynamic between feeling authentic and self-confidence alludes to the potential importance of authenticity dynamics in identity work.
Moraru Marilena Ortansa
Full Text Available New Public Management (NPM is considered as a global paradigm emerging in response to economic, institutional, political, and ideological changes.Many attempts to define the New Public Management have been made and there are several definitions of this notion, referring to the implementation of management ideas from business and private sector into the public services.Over the past few years, Romania has been facing a great challenge as it has to enhance its public management for achieving the European standards and values of transparency, predictability, accountability, adaptability and efficiency. The necessity of a modern administration at European standards exists both at the level of the citizen, and at the level of institutions delivering public services.According to the provisions of its last stand-by arrangement with IMF, Romania placed emphasis on restoring medium- and long-term sustainability and paved the way for future growth. Structural reforms were a large component of the program, including tax administration, pensions, public wages and employment, and social benefits, improving public sector efficiency, as well as enhancing the business environment.\\\\\\\\r\\\\\\\
This paper analyzes the relation between publishing performance results on the Internet, stakeholder accountability and the effectiveness and legitimacy of public service organizations. On the basis of empirical research of websites in the Netherlands, I conclude that education and health care
Cui, Ruixue; Su, lina
Public physical service equalization is a general term of all kinds of sports activity and service which are provided for satisfying the public demand of public sports. It has become social focus that how to meet the people's needs in all aspects based on "people-oriented" and make public sports service equal access to everyone. This article proposed several ways to ensure all citizens' equal right to share national fitness public sports service though research of equal access to public sports fitness in Hebei province, like changing and strengthening the public service function of sports departments, establishing the basic contents and service standards of public sports fitness, coordination of urban and rural and regional public sports fitness service development, strengthening the construction of sports organizations and perfecting specific operation mechanism. It needs processes to realize the target of public sports service equalization gradually.
Cette subvention permettra à des chercheurs de l'Égypte, de la Jordanie, du Liban et du Maroc de constituer des bases de données sur les cadres réglementaires (y compris les régimes d'investissement étranger) qui régissent certains services (services bancaires et assurances, télécommunications, transport), d'évaluer la ...
Wong, Christina P; Jiang, Bo; Kinzig, Ann P; Lee, Kai N; Ouyang, Zhiyun
Governments worldwide are recognising ecosystem services as an approach to address sustainability challenges. Decision-makers need credible and legitimate measurements of ecosystem services to evaluate decisions for trade-offs to make wise choices. Managers lack these measurements because of a data gap linking ecosystem characteristics to final ecosystem services. The dominant method to address the data gap is benefit transfer using ecological data from one location to estimate ecosystem services at other locations with similar land cover. However, benefit transfer is only valid once the data gap is adequately resolved. Disciplinary frames separating ecology from economics and policy have resulted in confusion on concepts and methods preventing progress on the data gap. In this study, we present a 10-step approach to unify concepts, methods and data from the disparate disciplines to offer guidance on overcoming the data gap. We suggest: (1) estimate ecosystem characteristics using biophysical models, (2) identify final ecosystem services using endpoints and (3) connect them using ecological production functions to quantify biophysical trade-offs. The guidance is strategic for public policy because analysts need to be: (1) realistic when setting priorities, (2) attentive to timelines to acquire relevant data, given resources and (3) responsive to the needs of decision-makers. PMID:25394857
Wong, Christina P; Jiang, Bo; Kinzig, Ann P; Lee, Kai N; Ouyang, Zhiyun
Governments worldwide are recognising ecosystem services as an approach to address sustainability challenges. Decision-makers need credible and legitimate measurements of ecosystem services to evaluate decisions for trade-offs to make wise choices. Managers lack these measurements because of a data gap linking ecosystem characteristics to final ecosystem services. The dominant method to address the data gap is benefit transfer using ecological data from one location to estimate ecosystem services at other locations with similar land cover. However, benefit transfer is only valid once the data gap is adequately resolved. Disciplinary frames separating ecology from economics and policy have resulted in confusion on concepts and methods preventing progress on the data gap. In this study, we present a 10-step approach to unify concepts, methods and data from the disparate disciplines to offer guidance on overcoming the data gap. We suggest: (1) estimate ecosystem characteristics using biophysical models, (2) identify final ecosystem services using endpoints and (3) connect them using ecological production functions to quantify biophysical trade-offs. The guidance is strategic for public policy because analysts need to be: (1) realistic when setting priorities, (2) attentive to timelines to acquire relevant data, given resources and (3) responsive to the needs of decision-makers. © 2014 The Authors. Ecology Letters published by John Wiley & Sons Ltd and CNRS.
Full Text Available This paper analyzes the role of the public in governance processes in public service media (PSM in Poland in the post mass-media era, characterized by participatory culture and network practices. Referencing the findings of the “Democratization of media policy in the digital ecosystems” (2014–2015 research project, the study aims to map the effectiveness of existing tools, practices and attitudes toward opening-up Polish public media enterprises to the public. Examination of media regulation, grey literature (corporate documentation, strategies, reports and civil society initiatives are likely to indicate the ways and extent to which members of the public might currently participate in the decision-making and control. On the basis of hypotheses that public media enterprises in Poland are not fully prepared for the multi-stakeholder and advanced model of PSM, the study takes into account potential systemic/regulatory, organizational and social barriers for change. The salient questions to be addressed are: What are the strategies and practices through which members of civil society might get involved? At what stages are the publics able to engage? How can PSM take advantage of the development of online tools offering space for interaction and collaboration? How is it possible to make the public more active and interested in governance and participation?
Riley-Huff, Debra A.
This article is an analysis of academic library organizational culture, patterns, and processes as they relate to Web services. Data gathered in a research survey is examined in an attempt to reveal current departmental and administrative attitudes, practices, and support for Web services in the library research environment. (Contains 10 tables.)
This study provides evidence on the role of the public sector in the allocation of ambulatory specialty mental health services across income groups in the adult population. Results suggest that in the early to mid-1980s, the tax and transfer system effectively lowered the price of services to the poor and the rich, thus causing the highest use by persons at the extreme ends of the income distribution. High utilization at the low end of the income scale can be largely attributed to publicly provided insurance. A comparison of demand prior to the Medicaid cuts brought on by the Omnibus Budget and Reconciliation Act (OBRA) of 1981 with post-OBRA estimates reveals the extreme sensitivity of demand to changes in coverage. Among upper income groups the results imply that the implicit price of specialty mental health care falls as income rises. This finding is consistent with the hypothesis that the government's exclusion of health benefits and expenditures from taxation effectively lowers the price of medical services to individuals in high marginal income tax brackets. It also suggests that recent proposals to limit the tax exclusion of employer-paid premiums may lead to a more equitable distribution of resources in the specialty mental health sector.
Vandenabeele, W.V.|info:eu-repo/dai/nl/323038816; Steijn, B.; Egger-Peitler, I; Hammerschmid, G; Meyer, R.; Camilleri, E; Cerase, F; Leisink, P.L.M.|info:eu-repo/dai/nl/071055266; Ritz, A; Hondeghem, A
The motivation of public servants in general (Behn 1995), and public service motivation (PSM) in particular (Perry and Hondeghem 2008b), have always been important issues in public administration and public management research. In recent years, research on public service motivation has made
Brasileiro, Danilo Fernandes; Sanna, Maria Cristina
to describe the results of the first national public service examination for nurses conducted by the Administrative Department of Public Service between 1941 and 1942. historical-documentary research with a quantitative approach. 155 candidates registered, aged between 21 and 35 years old, 141 (91%) of whom were female. A total of 120 candidates passed the practical exam. Of these, 116 took the written qualification exam. In the end, 107 were approved, 74 (69.1%) of whom were temporary public nurses, 59 (55.1%) Anna Nery Nursing School alumni, and 10 among the first 20 twenty became involved with the Brazilian Association of Nursing later. although the exam legitimized the meritbased culture in the staff selection in the area of Brazilian nursing, egalitarian criteria were mitigated, especially regarding the grades applied to different kinds of exams. This resulted in a significant number of temporary nurses approved.
Saramunee, K; Dewsbury, C; Cutler, S; Mackridge, A J; Krska, J
To identify attitudes towards pharmacy characteristics and promotional methods for selected pharmacy public health services (lifestyle advice and screening for cardiovascular risk factors) among different sectors of the general public. Cross-sectional survey, using a previously validated questionnaire. Three survey methods were used, across 15 areas of England, to maximize diversity: face-to-face; telephone; and self-completion of paper questionnaires. Responses to closed questions regarding characteristics and promotion were quantified and differences among sub-groups explored by univariate and multivariate analysis. In total, 2661 responses were available for analysis: 2047 face-to-face; 301 telephone; and 313 paper. There were strong preferences for a pharmacy near to home or doctor's surgery and for long opening hours, particularly among employed people and non-whites. Fifty percent preferred not to use a pharmacy in a supermarket, particularly older people, the retired, those of lower education and frequent pharmacy users. Personal recommendation by health professionals or family/friends was reported as most likely to encourage uptake of pharmacy public health services, with older people and males being less likely and frequent pharmacy users more likely to perceive any promotional method as influential. Posters/leaflets were preferred over mass-media methods, with fewer than 30% perceiving the latter as potentially influential. Pharmacists, pharmacy companies and service commissioners should use promotional methods favoured by potential users of pharmacy public health services and be aware of differences in attitudes when trying to reach specific population sub-groups. For personal recommendation to be successful, good inter-professional working and a pro-active approach to existing customers are needed. Copyright © 2016 The Royal Society for Public Health. All rights reserved.
apprentissage et de recherche qui se trouvent dans le domaine public ou qui ont été libérées aux termes d'une licence de propriété intellectuelle permettant leur utilisation, leur adaptation et leur distribution à titre gratuit ". Les REL ont une ...
Jordan, Sara R
Should the exemption from Institutional Review Board (IRB) evaluations currently in place for quality improvements research be extended to public administration research that addresses questions of improving the quality of public service delivery? As a means to both reduce the level of disdain held by a group of social science researchers for IRBs and to reduce the cost of review for minimal risk studies, I argue here that much of the current public administration research should also be exempted from normal processes of review by IRBs on the basis of their similarity to Quality Improvements (QI) research, a category of studies already granted exemption. This argument dovetails provisions currently in place for studies of public service and public benefit, but reframes these exemptions in the language of "quality improvements," which may be a more comfortable language for IRBs concerned to demonstrate compliance for review of all fields. To expedite this argument into the practices of IRBs, I included a checklist that researchers could use to self-identify their studies as QI, not research as such.
Full Text Available Decentralization in Indonesia was meant to aid in the shifting of power from the central government to local governments, with the main aim to increase public services towards a more expeditious, efficient, flexible, and high quality of services, changing the paradigm from a ‘served bureaucracy’ towards a ‘bureaucracy that serves’. This research will evaluate: first, the perception of public service consumers towards the quality of public/government services, second, the perceived value received from public services, as well as third, the measurement of their satisfaction level resulting from the quality of services delivered by local governments at city level in the three areas of the Java Island. The research will use triangulation methods: qualitative research will be conducted using focus group discussions whereas quantitative research will be conducted using surveys.The findings are: first, the ten dimensions of service quality for the public sector -i.e. tangibility, reliability, responsiveness, credibility, competence, understanding customers, access, security, communication, and courtesy- were all proven to form the service quality construct in the public service quality. Moreover the proposed model that depicts the relationship between public service quality, perceived value and satisfaction was also confirmed; hence provide an evaluation tool for public services in city level.
Gois, Breno Vincius de; Franca, Vladimir da Rocha [Universidade Federal do Rio Grande do Norte (UFRN), Natal, RN (Brazil)
The Natural Gas passes through an outbreak of enormous growth in Brazil. Important in several economies in the world and is one of the main components of the energy matrix of various countries, including neighbouring Southern Cone, such as Argentina and Bolivia, he begins to own as a major viable alternatives to replace oil, along with alcohol and biodiesel. When the distribution of the gas flowing, this should be governed by a system of public law, according to the principles governing the administration, is emphasizing the principle of continuity, efficiency, and generally modest, because this is public service, and how to see this be seen on a strong regulation of the Member States of the Federation, which has the power to provide them directly or by concession. (author)
Meyer, Anne-Marie; Davis, Meredith; Mays, Glen P
More than a decade has passed since a conceptual framework was introduced to guide public health services and systems research (PHSSR) and elucidate the relationships associated with system performance. Since then, research has primarily focused on performance, standards, and key processes, with less emphasis on identification of measures or methods. Capacity lies at one end of the conceptual framework, although little emphasis has been placed on measuring and defining "capacity" of the public health system. This is striking, given organizational capacity is a critical determinant of performance and is necessary for understanding systematic effectiveness, sustainability, or generalizability. As a nascent field, PHSSR needs to develop a definition of organizational capacity and elucidate its relationship within a research framework. Evidence must be developed on the temporal and causal relationships between capacity, process/performance, and outcomes. The purpose of this article was to review research frameworks and capacity measures in various disciplines to expand the existing PHSSR conceptual framework.
Jacobsen, Christian Bøtcher; Jakobsen, Mads Leth
perceived organizational red tape among managers and frontline staff relates to objectively measured performance. The data consists of survey responses from teachers and principals at Danish upper secondary schools combined with grade-level administrative performance data. Based on theories of red tape......The claim that perceived organizational red tape hampers public services has become a central theme in public administration research. Surprisingly, however, few scholars have empirically examined the impact of perceived red tape on organizational performance. This study empirically analyzes how...... and motivation crowding, we hypothesize that perceived organizational red tape reduces performance within such organizations. The empirical result is a small, negative relationship between staff perception of red tape and performance, and no relationship between manager-perceived red tape and performance....
We discuss the issue of distributed and cooperative decision-making in a network game of public service location. Each node of the network can choose to be a provider of service which is accessible to the provider itself and also to all the neighboring nodes. A node may also choose only to be a consumer, and then it has to pay a tax, and the collected tax is evenly distributed to all the service providers to remedy their cost. If nodes do not communicate with each other but make individual best-response decisions, the system will be trapped in an inefficient situation of high tax level. In this work we investigate a decentralized local-consensus selection mechanism, according to which nodes in need of service recommend their neighbors of highest local impact as candidate servers, and a node may become a server only if all its non-server neighbors give their assent. We demonstrate that this local-consensus mechanism, although only involving information exchange among neighboring nodes, leads to socially effici...
Pedersen, Mogens Jin
Despite extensive public service motivation (PSM) research, our knowledge of PSM’s influence on individuals’ sector employment preferences is limited. Few studies examine this relationship by suitable research designs and the empirical findings are mixed. Using a sample of 718 Danish students...... of economics, political science, and law, this article tests (1) the relationship between PSM and attraction to public versus private sector employment, and (2) the moderating effect on this relationship of students’ academic field of study (i.e., their profession once graduated). Overall, results underscore......, moderation analyses reveal notable correlation differences across students’ academic fields. Implications of these findings are discussed in the context of prior and future research....
Obam Richard Evina
Pour ce faire, cinq paliers doivent être successivement franchis. Le premier serait constitué par l'adoption d'une loi sur l'organisation et la promotion des activités physiques et sportives au Cameroun ayant comme caractéristiques essentielles l'obligation de constitution des clubs en société anonyme à objet sportif (SAOS avant toute affiliation à une Fédération et la création d'une Direction Nationale de Contrôle et de Gestion (DNCG ; Le deuxième palier consisterait dans l'opérationnalisation de la loi de 2006 sur le partenariat public-privé qui permettrait aux entreprises privées d'intervenir dans le domaine de la construction des infrastructures sur le modèle Build-operate-transfer (BOT ; Le troisième palier serait l'adoption d'un dispositif fiscal incitatif pour le mécénat, le sponsoring, le bénévolat, le marchandising et les droits télé ; Enfin, outre la dynamisation de la coopération internationale dans la perspective de diversification des financements viendrait parachever cette architecture de reconstruction du mouvement sportif camerounais.
Full Text Available Programfladestyring og strategisk programlægning er i tv-konkurrencens tidsalder blevet udviklet betydeligt i de nordiske public service institutioner og har medført ikke blot programpolitiske, men også organisatoriske for- andringer. I denne artikel foretages en komparativ analyse af, hvordan programfladestyring er organiseret i DR, NRK og SVT, og en drøftelse af de problemer og muligheder, som er opstået i sammenhæng med de organisatoriske omlægninger.
Full Text Available Current paper has the purpose to analyze the statement by Drucker (1985 that rapid changes in today’s society, technology, and economy in general are simultaneously a great threat to public-service institutions and even greater opportunity. The statement by Drucker will be analyzed particularly with context of post offices that what are they going through these days or have gone through. Finally, some recommendations will be made for USPS based on the findings of the analysis..
Full Text Available The goal of this paper is to explore the consequences of employee’s customer orientation in public services organizations. We will start with a literature review of the theory of customer orientation measurement and the consequences of this orientation at organizational and individual level. Then, the research methodology and results are presented. Conclusions, research limitations and future directions are included at the end of the paper. We identified positive direct effects of the employee customer orientation on organizational commitment and organizational identification, but no significant direct relationship with job satisfaction.
Vacca, John R
OVERVIEW OF PKI TECHNOLOGYPublic Key Infrastructures (PKIs): What Are They?Type of Certificate Authorities (CAS) ServicesPKI StandardsTypes of Vendor and Third-Party CA SystemsProtecting Private KeysCA System AttacksStolen Private Keys: What Can Be Done?Certificate Practice StatementsPKI ReadinessANALYZING AND DESIGNING PUBLIC KEY INFRASTRUCTURESPKI Design IssuesCost Justification and ConsiderationPKI Standards Design IssuesPKI Architectural Design ConsiderationsIMPLEMENTING PKIRequirementsImplementation ScheduleImplementation CostsPKI PerformanceMANAGING PKIRequesting a CertificateObtaining a
Report made on behalf of the commission of economic affairs, of environment and of territory about the project of law, adopted by the Senate after urgency declaration (no. 326), relative to the energy markets and to the energy public utility; Rapport fait au nom de la commission des affaires economiques, de l'environnement et du territoire sur le projet de loi, adopte par le Senat apres declaration d'urgence (no. 326), relatif aux marches energetiques et au service public de l'energie
This report concerns the transposition into French law of the directive 98/30/CE adopted by the European parliament and council on June 22, 1998, and concerning the common rules for the home natural gas market. In an introductory part, the report recalls first the principle and implementation of the regulation of the natural gas market (commission of energy regulation, role of the energy minister), and then explains its impact for the end-consumer and the conditions of the adaptation of the gas distribution network to this structure change (reinforcement of market contestableness, Gaz de France monopoly, competition between infrastructures, problem of investments coordination). The main part of the document concerns the works of the commission about the project of law adopted by the Senate, and the examination of its different articles: access to the natural gas networks, transparency and regulation of the natural gas sector, the gas public utility, the transport and distribution of natural gas, the underground storage, the control and sanctions, and the dispositions relative to the public electric utility. (J.S.)
Alestalo, Paula; Widstrom, Eeva
This study aimed to examine how leadership positions in the Public Dental Service (PDS) were distributed between women and men and how the female and male lead dentists perceived themselves as managers or leaders and whether their superiors, the leading doctors and municipal decision makers or their subordinates, the public dentists, found differences between female and male lead dentists as leaders. Gender aspects on the leadership qualities of the lead dentists in the Public Dental Service were evaluated by four professional groups using a questionnaire. The groups surveyed were: lead dentists (in charge of the municipal PDS clinics), leading doctors (lead dentists'line managers), the directors of municipal health boards, and the PDS dentists (subordinates to the lead dentists). Factor analysis, chi-square and non-parametric tests were used to analyse the data gathered. Women made up 50% (96/192) of the lead dentists, 80% (211/263) of the public dentists, 31% (47/152) of the leading doctors, and 27% (33/124) of directors of the municipal health boards (Pmanagers (Pmanagers, people-oriented leaders (both medians= 3.2 on a scale from 1 to 4), and their ability (median=3.5) to take care of their tasks. Their decision authority, power in municipal decision-making (median=2.8), was considered weaker. Most, 67% (70/105), of the PDS dentists evaluated their female superiors and 50% (75/150) their male superiors good as goal-oriented managers (P<0.001), and 51% (54/105) considered their female superiors and 35% (53/150) their male superiors good as people-oriented leaders (P<0.05). Female dentists had not become lead dentists in proportion to their numbers in the PDS. Those who had a leading position felt that they were good leaders, their superiors considered them as good as their male colleagues, and their subordinates felt they were better.
Full Text Available This research aims to analyze the influence of marketing public relation and service quality at Bank Mandiri on corporate image through public. Convenience sampling method has been selected in order to obtain the data in this study. The analysis method that used was the path analysis. The research result had shown that: marketing public relation and service quality have significant influence simultaneously and partially on public opinion on the first structure equation. The second structure equation shows that: marketing public relation, service quality had significant influence simultaneously on corporate image. The service quality have not partially the quality of service have not influence significant partially on corporate, but variable marketing and public relation have partially influential public opinion influence significant partially on corporate image.DOI: 10.15408/etk.v12i2.1916
Full Text Available Cet article documente la manière dont s'est renouvelé et s'est transformé au fil du temps le projet de faire participer les usagers aux exercices de planification et d'organisation des services de santé mentale au Québec (Canada. Pour ce faire, les auteurs reviennent sur l'ensemble des documents ministériels qui ont traité de cette question et dégage, pour les principaux moment-clés, les principales modalités de participation des usagers.
29 janv. 2018 ... Photo : Direct Relief Les systèmes de santé des pays en développement doivent relever d'énormes défis pour fournir des services de qualité à un prix abordable. Il existe notamment des obstacles géographiques, une pénurie de personnel qualifié et des données insuffisantes.
Linkage for Education and Research in Nursing (LEARN), une initiative de TIC-D dans les Caraïbes. Les infirmières représentent le plus important groupe de professionnels de la santé pouvant influer sur la qualité des soins dans les services de santé. Voir davantageLinkage for Education and Research in Nursing ...
29 janv. 2018 ... Les systèmes de santé des pays en développement doivent relever d'énormes défis pour fournir des services de qualité à un prix abordable. Il existe notamment des obstacles géographiques, une pénurie de personnel qualifié et des données insuffisantes. Voir les infographies. De plus en plus, ces pays ...
Today, companies require a higher customer participation in service experiences. This research aims at studying the relationship between customer support, motivation to participate and customer productivity from the company point of view, through qualitative and quantitative studies. The qualitative research is founded on two complementary studies: the first one is based on customer comments in store, the second one on the customer journey analysis. The quantitative research is subdivided in ...
Introduction: Il est admis que la satisfaction des patients est un indicateur de la qualité des soins. L'objectif de ce travail était de mesurer la satisfaction des patientes du service de gynécologie obstétrique du CHU Farhat Hached de Sousse. Méthodes: Une étude transversale a été menée entre mai et octobre 2005.
L'objectif de cette étude est d'expliquer la discordance entre le nombre important de patients présentant un cancer du poumon localement avancé demandeurs de consultations en service de radiothérapie et le faible nombre de patients effectivement traité. Il s'agit d'une étude décrivant le circuit de soins des patients admis ...
Leal Rocha, Lyana; Vieira de Lima Saintrain, Maria; Pimentel Gomes Fernandes Vieira-Meyer, Anya
According to the World Health Organization, one in every 10 people has a disability, and more than two-thirds of them do not receive any type of oral dental care. The Brazilian Constitution of 1988 guarantees all civilians including disabled people the right to healthcare, shaping the guidelines of the Brazilian National Health Care System (Sistema Único de Saúde--SUS). However, there is limited information about the true accessibility of dental services. This study evaluated the accessibility of public dental services to persons with disabilities in Fortaleza, Ceará, which has the third highest disability rate in Brazil. A cross-sectional quantitative study using structured questionnaires was administered to dentists (n = 89) and people with disabilities (n = 204) to evaluate the geographical, architectural, and organizational accessibility of health facilities, the communication between professionals and patients with disabilities, the demand for dental services, and factors influencing the use of dental services by people with motor, visual, and hearing impairments. 43.1% of people with disabilities do not recognize their service as a priority of Basic Health Units (BHU), 52.5% do not usually seek dental care, and of those who do (n = 97), 76.3% find it difficult to receive care and 84.5% only seek care on an emergency basis. Forty-five percent are unaware of the services offered in the BHU. Of the dentists, 56.2% reported difficulty in communicating with deaf patients, and 97.8% desired interpreters stationed in the BHU. People with disabilities gave better accessibility ratings than dentists (p = 0.001). 37.3% of the patients and 43.8% of dentists reported inadequate physical access infrastructure (including doors, hallways, waiting rooms, and offices). Dentists (60%) reported unsafe environments and transportation difficulties as geographical barriers, while most people with disabilities did not report noticing these barriers. While access to dental
C. A. G. Pereira
Full Text Available This paper examines the current regulation of public-private partnerships (PPPs and concessions of public services inBrazil. Under the Brazilian Constitution, certain public utility services and infrastructure works must be provided or built either directly by the government or through a government franchise. Such franchise takes the form of either concessions or PPPs. The difference between the two is based on the form of government contribution. PPPs are concessions in which part or all of the concessionaire’s compensation is paid by the government and does not come directly from the revenue gained through the service or work at issue. These contractual arrangements are available and actually employed throughout all government levels inBrazil. Most of the government activity in these areas in the past 20 years has adopted a concession or PPP format. By analyzing the main features of the Brazilian concession and PPP system, this paper aims to offer the international reader an introductory view of the legal framework behind most large-scale investments in Brazilian infrastructure.
Fernanda Hänsch Beuren
Full Text Available This work is an update of the literature on product-service systems (PSS through a review of the literature from 2006 to 2011. Aiming at changing consumption of products to a more sustainable society, the PSS has been considered a competitive opportunity, which offers the use of the product through the provision of services. In this context, this paper aims to complement the existing literature on PSS through a structured search of relevant journal databases. The identified studies have important information on the PSS and these are presented throughout the text, highlighting major journals, most cited authors and the main article used as reference by the academy. From the identified and interpreted publications, the paper highlights some key factors, which the literature has approached on the subject in recent years. Therefore, by analyzing the publications during the selected study period, a conclusive synthesis is presented at the end of each key-factor. Finally, some suggestions for future research on the subject are presented, highlighting the need for theoretical and empirical research to achieve better understanding about the benefits of a PSS as well as tools and methodologies that facilitate its implementation.
This article will be presented at TISSS in Tokyo Japan on 2-4 December 2015 The quality of public services is determined by the behavior between frontline buraucrats or street-level bureaucrats (SLB) and the behavior of citizens (CTz). This article aims to describe: (1) the forms of behavior that emerge in the interaction between SLB with Ctz, and (2) who are dominat actors in the interaction between SLB with CTz in the driving license service. By using a qualitative approach, namely obser...
Glossary of Terms and Definitions Concerning the Safety and Suitability for Service of Munitions, Explosives and Related Products (Glossaire de Termes et Definitions sur la Securite et L’Aptitude au Service de Munitions, Matieres Explosives et Produits Associes)
life cycle, storage life] environnement de stockage Ensemble de toutes les conditions physiques et chimiques auxquelles un matériel est exposé...d’approvisionnement - y compris les matières et produits explosifs - dans des conditions de stockage spécifiées, est supposé rester sûr et apte au service. (AAP-6...DEFINITIONS SUR LA SECURITE ET L’APTITUDE AU SERVICE DE MUNITIONS, MATIERES EXPLOSIVES ET PRODUITS ASSOCIES AOP-38 APRIL 2002
Notre étude a été rétrospective portant sur 356 malades opérés dans le service de chirurgie pédiatrique du CHU de Grenoble dans la période de Novembre 2003 à Novembre 2004. L'objectif de cette étude était d'établir un bilan préliminaire de cette coopération médicale Nord-Sud et de proposer un canevas pratique pour ...
Full Text Available There is a profusion of literature on the commercialisation of water services around the world, but relatively little of this research speaks of alternatives to privatisation. The literature that does exist tends to be scattered in its regional and thematic orientation and inconsistent in its analytical frameworks. The writing on public-public partnerships (PUPs is arguably the best known and most rigorous of this literature, but even this is relatively thin, with a tendency to uncritically celebrate PUP initiatives and to gloss over ambiguous conceptual frameworks. This paper provides a critical review of the PUPs literature, in part to reveal some of these problematic trends, but ultimately in an effort to advance our understanding and practice of public alternatives in the water sector (and beyond. Specifically, it analyses the different partnership arrangements available, discusses the advantages and critiques of the PUP model in both theoretical and practical terms, and considers the recent emergence of Water Operator Partnerships (WOPs.
... SUPERVISION AGENCY FOR THE DISTRICT OF COLUMBIA Publication of Fiscal Year 2012 Service Contract Inventory... Public Availability of FY 2012 Service Contract Inventory. SUMMARY: In accordance with Section 743 of... Agency (CSOSA) hereby advises the public of the availability of the FY 2012 Service Contract Inventory...
... Energy Regulatory Commission Public Service Company of Colorado; Notice of Settlement Agreement and....: P-2351-017. c. Date filed: March 22, 2013. d. Applicant: Public Service Company of Colorado. e. Name... Public Service Company of Colorado (PSCo) filed the Settlement Agreement on behalf of itself and the U.S...
... Energy Regulatory Commission Public Service Company of Colorado; Notice of Filing December 29, 2009. Take notice that on November 23, 2009, Public Service Company of Colorado filed its response to the Federal... ] 61,055 (2009) (October 22 Order), to consider the justness and reasonableness of Public Service...
... Energy Regulatory Commission Wisconsin Public Service Corporation; Notice of Environmental Site Review In... Public Service Corporation and located on the Wisconsin River in Lincoln County, Wisconsin, the Federal... Gregory W. Egtvedt, Wisconsin Public Service Corporation, by October 10, 2012, and identify the number of...
... Energy Regulatory Commission Public Service Company of Colorado; Notice of Rate Election September 21, 2010. Take notice that on September 17, 2010, Public Service Company of Colorado (PSCo) filed a Rate... intrastate service on file with the Colorado Public Utilities Commission (Colorado PUC). Any person desiring...
... COMMISSION Central Vermont Public Service Corporation, Gaz M tro Limited Partnership, Dominion Nuclear... Central Vermont Public Service Corporation and Gaz M tro Limited Partnership and Indirect Transfer of... Renewed Facility Operating License No. NPF-49. Central Vermont Public Service Corporation (CVPS), one of...
... COMMISSION Central Vermont Public Service Corporation, Millstone Power Station, Unit 3; Notice of... Central Vermont Public Service Corporation (CVPS)' interest in the Renewed Facility Operating License (No... Central Vermont Public Service Corporation with Green Mountain Power Corporation, to reflect the proposed...
... Energy Regulatory Commission South Carolina Public Service Authority; Notice of Application for Amendment..., 2012. d. Applicant: South Carolina Public Service Authority. e. Name of Project: Santee-Cooper... Contact: Mr. David L. Evans, Manager, Property Management, South Carolina Public Service Authority, P.O...
... Energy Regulatory Commission Central Vermont Public Service Corporation; Notice of Authorization for Continued Project Operation On August 1, 2011, the Central Vermont Public Service Corporation, licensee for... Public Service Corporation for a period effective April 1, 2012 through March 31, 2013, or until the...
... COMMISSION Central Vermont Public Service Corporation (Millstone Power Station, Unit 3); Order Approving.... (DNC), Central Vermont Public Service Corporation (CVPS) and Massachusetts Municipal Wholesale Electric... the change of name for the co-owner licensee on the MSP3 license from ``Central Vermont Public Service...
... Energy Regulatory Commission Wisconsin Public Service Corp.; Notice of Application Accepted for Filing... supplemented on October 16, 2013. d. Applicant: Wisconsin Public Service Corp. e. Name of Project: Otter Rapids.... Applicant Contact: Shawn Puzen, Wisconsin Public Service Corp, 700 North Adams St., Green Bay, WI 54307...
... Energy Regulatory Commission Maine Public Service Company; Notice of Initiation of Proceeding and Refund... determine the justness and reasonableness of the proposed formula rate by Maine Public Service Company. Maine Public Service Company, 139 FERC ] 61,262 (2012). The refund effective date in Docket No. EL12-76...
... Energy Regulatory Commission South Carolina Public Service Authority; Notice of Applications for..., 199-221, and 199-222. c. Date Filed: March 26, 2010. d. Applicant: South Carolina Public Service... particular application. k. Description of Request: South Carolina Public Service Authority requests the...
... Energy Regulatory Commission Wisconsin Public Service Corporation; Notice of Application for Amendment of..., 2011. d. Applicant: Wisconsin Public Service Corporation. e. Name of Project: High Falls Project. f.... 791a-825r. h. Applicant Contact: James Nuthals, Wisconsin Public Service Corporation, 700 North Adams...
... Energy Regulatory Commission Central Vermont Public Service Corporation; Notice of Application for..., 2012, and Supplemented on April 10, 2012. d. Applicant: Central Vermont Public Service Corporation. e..., Generation Asset Manager, Central Vermont Public Service Corporation, 77 Grove Street, Rutland, VT 05701...
Jacobsen, Christian Bøtcher; De Lorent Gad, Mette; Kjeldsen, Anne Mette
the methodological critique of survey participation bias raised against the public service motivation literature and examines whether public service motivation increases the propensity to respond to surveys. By tracking more than 3,000 public service providers’ participation in a three-wave panel survey, our...
10 déc. 2015 ... Fear, crime, and social cohesion in urban South Africa. “Social cohesion” broadly refers to the factors that hold a society together, including shared values and identity, feelings of belonging, civic pa. View moreFear, crime, and social cohesion in urban South Africa ...
Habrich, Heinz; Söhne, Wolfgang
The European Global Navigation System (GNSS) Galileo is going to be established in the near future. Currently, four satellites are in place forming the In-Orbit-Testing (IOT) phase. Within the next years, the constellation will be filled. Full Operational Capability (FOC) will be reached 2019. Beside the Open Service (OS) which is comparable to other OS of existing GNSS, e.g., GPS C/A, there is a so-called Public Regulated Service (PRS) included in the IOT satellites already. The PRS will have improved robustness, i.e. robust signals which will be resistant against involuntary interferences, jamming and spoofing. The PRS signal is encrypted and there will be a restricted access to authorized users, e.g. safety and emergency services, authorities with security task, critical infrastructure organizations etc. The access to the PRS which will be controlled through a special key management will be managed and supervised within the European Union (EU) Member States (MS) by national authorities, the Competent PRS Authority (CPA). But a set of Common Minimum Standards (CMS) will define the minimum requirements applicable to each PRS participant. Nevertheless, each MS is responsible for its national key management. This presentation will inform about the testing activities for Galileo PRS in Germany. The coarse concept for the testing is explained, the schedule is outlined. Finally, the paper will formulate some expectations to the Galileo PRS, e.g. for international cooperation.
Hassali, Mohammed Azmi; Alrasheedy, Alian A; Ab Razak, Basyirah Afifah; Al-Tamimi, Saleh Karamah; Saleem, Fahad; Ul Haq, Noman; Aljadhey, Hisham
Patient satisfaction is considered an essential component of healthcare services evaluation and an additional indicator of the quality of healthcare. Moreover, patient satisfaction may also predict health-related behaviours of patients such as adherence to treatment and recommendations. The study aimed to assess patients' level of satisfaction with public healthcare services and to explore the association between socio-demographic and other study variables and patient satisfaction level. A cross-sectional study was conducted using selfadministered questionnaires distributed to a convenience sample of the general public in Kedah, Malaysia. A total of 435 out of 500 people invited to participate in the study agreed to take part, giving a response rate of 87 per cent. In this study, only approximately half of the participants (n=198, 45.5 per cent) were fully satisfied with the current healthcare services. The majority of the participants agreed that doctors had given enough information about their state of health (n=222, 51 per cent) and were competent and sympathetic (n=231, 53.1 per cent). Almost half of the participants (n=215, 49.5 per cent) agreed that the doctors took their problems seriously. Only 174 (40 per cent) participants agreed that doctors had spent enough time on their consultation session. Some respondents (n=266, 61.2 per cent) agreed that healthcare professionals in the public health sector were highly skilled. The majority of the respondents described amenities, accessibility and facilities available in the public healthcare sector as good or better. In this study, waiting time was significantly associated with patient satisfaction as the results showed that those who waited longer than two hours were less satisfied with the services than those who waited under two hours. The study findings showed that approximately half of the respondents were fully satisfied with current healthcare services. In this study, waiting time was the main factor that
... From the Federal Register Online via the Government Publishing Office GENERAL SERVICES ADMINISTRATION Public Buildings Service; Prospect Island, Sacramento Delta, Solano County, CA; Transfer of...), notice is hereby given that: 1. The General Services Administration transferred 1253 acres of land...
... Publication of Fiscal Year 2012 Service Contract Inventory AGENCY: Departmental Offices, Treasury. ACTION: Notice of publication of Fiscal Year 2012 Service Contract Inventory. SUMMARY: The Department of the...) 2012 Service Contract Inventory. The Inventory lists all service contract actions over $25,000 awarded...
... Mobile Service or technology. 22.409 Section 22.409 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES PUBLIC MOBILE SERVICES Developmental Authorizations § 22.409 Developmental authorization for a new Public Mobile Service or technology. The FCC may grant applications for...
... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention Public Health Service Act (PHS), Delegation of... Services under the following section under Title XXVI of the Public Health Service Act, and the Ryan White...
... efforts. The Arkansas Public Service Commission will hold an evidentiary hearing involving Entergy...-66 Louisiana Public Service Commission v. Entergy Services, Inc. Docket No. EL01-88 Louisiana Public Service Commission v. Entergy Services, Inc. Docket No. EL07-52 Louisiana Public Service Commission v...
... COMMISSION Arizona Public Service Company; Notice of Consideration of Issuance of Amendment to Facility... to Arizona Public Service (the licensee) for operation of the Palo Verde Nuclear Generating Station... to this notice using the following methods: NRC's Public Document Room (PDR): The public may examine...
S.G.J. Van de Walle (Steven); G. Bouckaert (Geert)
textabstractConcerns for restoring citizens’ trust in government are at the core of public sector modernization. Public distrust is often blamed on the bad functioning of public services, and in political discourse well-functioning public services are said to create trust in government. This is a
LiÑan Ruiz, R.J.; Berenguer Sempere, F.J.; Vera Lopez, J.A.; Pabon Dueñas, A.B.; Merino Cordoba, S.
The use of non-motorized means of transport such as the bicycle, brings many benefits to the user and for the city in terms of costs and health for the first and decreased environmental pollution for the city. To find the optimal location for placement of the different parties to public bike, aims to attract the usual user and potential, have the feasibility of switching modes without any restrictions, while generating the ability to balance the demands users towards sustainable modes of transport, with special attention to cycling and public bike loan. The implementation of this methodology is performed in the municipality of Murcia (Spain) due to the opening of its public bicycle system MUyBICI which will have 60 benches, with a total of 1,200 posts anchor and put into circulation 600 public bicycles. As selection criteria to be considered for the optimal location of the beds, the existing network of bike paths were considered, roads used by all users of the public highway, a description of travel and a database information with different land uses and socioeconomic data transport areas. In this paper an analysis model and application for optimal design of banking locations for Murcia MUyBICI service occurs. Specifically, they define what are the best locations to attract a larger number of users, in order to achieve a change in the percentage of the modal split of the municipality, increasing the number of users MUyBICI service. This work comes under the direction of the Bicycle Office of Murcia, part of the ALEM (Local Agency for Energy and Environment) service under the Department of Environment of the City of Murcia. (Author)
Packard, Thomas; Patti, Rino; Daly, Donna; Tucker-Tatlow, Jennifer
This is a study of organizational change strategies employed in seven county human service agencies to improve the coordination of services through the structural integration of previously free standing organizations or the development of voluntary interagency collaborative service delivery systems. The central question involves the identification of organizational change tactics which contributed to the success of the organizational change initiatives. The literature on organizational change is reviewed, with particular attention to a framework developed by Fernandez and Rainey based on their extensive review and synthesis of the research on successful change strategies in the public and business sectors. Qualitative and quantitative data were gathered from over 250 individuals and from agency documents. Findings are compared with the success factors identified by Fernandez and Rainey, and refinements to their propositions are suggested. More precise methods for measuring successful and unsuccessful change initiatives are suggested. Implications for practice and research are presented.
Pignard, Nathalie; Jerdelet, Jocelyne
Nous présentons une méthode automatique d'importation de données mise en oeuvre au Service de l'Information Scientifique, SIS, du CERN. Ce programme informatique, baptisé Uploader, permet d'importer dans le catalogue de la bibliothèque du CERN des notices bibliographiques et le texte intégral de documents provenant de diverses sources sur Internet. Ces bases de données concernent la littérature grise en physique et dans les disciplines voisines (par exemple DOE, KEK, Math-Doc, TipTop, etc.). Cette politique d'acquisition, qui met en avant le traitement informatisé des ressources électroniques, soulève quelques réflexions sur l'augmentation du nombre de documents collectés et sur l'élargissement des domaines traités. Le souci constant d'enrichir ces données et d'en faciliter l'accès aux utilisateurs, sur un mode hypertextuel, conduit à une évolution des métiers de la gestion documentaire.
Nthabiseng N. Mosala-Bryant
Full Text Available Background: Knowledge sharing has been identified as the core process of knowledge management for institutions which are interested in the retention of knowledge invested in their human capital in the event of their departure from the institutions. To this end, knowledge sharing has been the focus of research institution-wide, and less focus has been paid to communities of practice (CoPs within the South African public service.Objectives: This study aimed to explore factors that motivated knowledge sharing practices in a South African public service CoP.Method: This study used the mixed methods design through the lens of the motivational theory. Primary quantitative data were collected by means of self-administered questionnaires returned by 23 of the 31 KwaZulu-Natal (KZN Provincial Human Resource Development Forum (PHRDF members to whom the questionnaires were distributed. In addition, primary qualitative data were collected from the senior managers of Human Resource Development (HRD units from 10 different KZN Provincial Departments of the 14 managers requested. The quantitative analysis was established using SPSS software, whereas qualitative analysis was established using thematic codes with the NVIVO software.Results: The findings from the results revealed that PHRDF members were intrinsically motivated to share their knowledge rather than extrinsically motivated.Conclusion: Although literature confirmed the main barrier to knowledge sharing in organisations as being the unwillingness to share, CoPs were likely to reduce the extent to which knowledge sharing was hindered. Members of a CoP ultimately related to one another as homogeneous groups despite representing different departments. To this end, hedonic intrinsic motivation occurred as members shared knowledge for the good of the whole regardless of the absence of extrinsic motivation. Departmental silos fell away, and there was no anticipation of rewards or incentives for knowledge
Full Text Available Strategic decision-making theories suggest that organizations that combine rational and incremental strategy implementation styles are likely to perform better than those that emphasize a single style. To assess whether these arguments apply to the public sector; we explore the strategy implementation style and perceived service effectiveness, efficiency and equity of Turkish municipal government departments. Using fuzzy cluster analysis, we identify four distinctive though inter-related styles of strategy implementation in our sample organizations: logical-incremental; mostly rational; mostly incremental; and no clear approach. A logical-incremental and mostly rational style of implementation are associated with better effectiveness, efficiency and equity; with the absence of an implementation style associated with worse performance. Theoretical and practical implications are discussed.
Elbouti, Anass; Rafai, Mostafa; Chouaib, Naoufal; Jidane, Said; Belkouch, Ahmed; Bakkali, Hicham; Belyamani, Lahcen
Cette étude à pour objectifs de décrire les pratiques des prescriptions, évaluer leur pertinence et leur conformité aux règles d’utilisations et étudier les facteurs susceptibles de les influencer. Il s’agit d’une étude transversale d’évaluation des prescriptions antibiotiques portant sur 105 patients réalisée au service des urgences médico-chirurgicales de l’H.M.I.Med V de Rabat sur une période d’un mois. Le recueil des données était fait à l’aide d’un questionnaire rapportant les données démographiques et anamnestiques, les antécédents, la notion d’allergie, les données spécifiques de l’examen clinique, les données para cliniques, la prescription détaillée de l’antibiotique. Les données récoltées ont été ensuite évaluées par un médecin référent, chargé d’indiquer les éventuelles erreurs de traitement. Parmi les infections ayant motivé la prescription des antibiotiques, les affections des systèmes respiratoires et urinaires étaient au premier rang, les familles d’antibiotiques les plus couramment employées sont les pénicillines, les quinolones et les céphalosporines. 74 prescriptions soit (70,5%) étaient à la fois pertinentes et conformes contre 9 prescriptions soit (8,6%) justifiées mais non pertinentes et 6 prescriptions soit (5,7%) étaient jugées injustifiées par le médecin référent par absence d’infection. Les évaluations des pratiques médicales sont rarement menées dans les établissements de santé; c’est dans ce cadre que nous avons voulu nous inscrire en produisant cette étude afin d’améliorer la pertinence de nos prescriptions antibiotiques et d’optimiser leur conformité aux différentes recommandations. PMID:28292124
Full Text Available During the last three decades the interplay between Services of General Economic Interest and the EU law of competition and State aid has shifted from near anonymity to the centre stage of political and legal debate. This reflects the apparent reorientation of the European Union’s objectives from those of a purely economic nature to ones more social and cohesion-oriented. The inclusion of Article 14 TFEU in the ‘Principles’ part of the Treaty coupled with the evolution of the European Court of Justice’s approach towards the services in question places the issue beyond purely competition law. The paper examines the concept of Services of General Economic Interest in the light of the evolution of delimitation of vertical competences and responsibilities between Member States and EU. It addresses the dynamic evolution of the legal environment of Services of General Economic Interest and tackles the issue whether this process could be regarded as the birth and development of a communautaire concept of public services.
Full Text Available Cet article aborde la question des méthodologies et pratiques territoriales de l'évaluation en matière de développement durable à travers l’analyse d’observatoires mis en place par les Conseils Généraux dans le domaine de l’eau. Notre propos se fonde sur l’examen de dix observatoires, identifiés lors d’une étude préalable à la mise en place d’un Observatoire de l’eau. Après un cadrage théorique et empirique de notre objet d’étude, nous présentons les démarches d’évaluation mises en place par ces observatoires et les obstacles rencontrés. Nous abordons notamment les questions de format des données à recueillir et de légitimité du maître d’ouvrage de l’observatoire. Ceci nous fournit des éléments afin de réfléchir à l'apport des Observatoires en tant qu'outils servant de support à l’évaluation des politiques publiques en matière de développement durable.This article deals with territorial methodologies and practices of evaluation as regards sustainable development via the analysis of water observatories set up by county councils. This matter is based on the analysis of ten water observatories which were identified and enquired into a study preceding the setting of a water observatory.First of all, we will consider the theoretical and empirical frames of our study. We will then present the evaluation methodologies set up by these water observatories and the main obstacles encountered. We will especially deal with the issue of data format and the legitimacy of the project owner of the water observatory. This analysis will provide us elements in order to consider the contribution of observatories as tools supporting public policy evaluation as regards sustainable development.
Taylor, Monica; Harrison, Carole A
Retention and recruitment of the mental health nursing workforce is a critical issue in Australia and more specifically in Western Australia (WA), partly due to the isolation of the state. It has been suggested that these workforce issues might be minimized through the introduction of clinical supervision within WA mental health services, where, historically, it has been misunderstood and viewed with caution by mental health nurses. This may have been partly due to a lack of understanding of clinical supervision, its models, and its many benefits, due to a paucity of information delivered into initial nurse education programs. The aim of this pilot project is to explore and evaluate the introduction of clinical supervision in WA public mental health services. A quantitative approach informed the study and included the use of an information gathering survey initially, which was followed with evaluation questionnaires. The findings show that education can increase the uptake of clinical supervision. Further, the findings illustrate the importance of linking clinicians from all professional groups via a clinical supervision web-based database.
P. О. Haitov
Full Text Available The article examines the practical application of typological data analysis to the management of interactions that define leadership structures through indicative, and in relation to public service. The specifics of the civil service imposes a special mark on the heads of leaders and followers, due primarily to the peculiar functions carried out by civil servants within its powers. Based on these features lead was identified as an element of management interaction that exceed the limits of formal organizational structure, based on the base characteristics of the status of subject and object management, in which there is a group uniting members. The basis of the typology made this statement: Leadership is the undisputed catalyst for administrative cooperation, which is accompanied by positive dynamics in the organization as a whole and the concentration of the head in the analysis of organizational situations to determine the direction of interpersonal interactions (focus on the outcome or on interpersonal interaction for effective management decisions. The basis of the theoretical justification typology according to the research program includes components situational leadership theory developed by F. Fiedler, according to which areas are the following exercise leadership as task orientation (result; focus on interpersonal communication.
"The contracting-out of job brokerage and case management services is a major international trend in the reform of the Public Employment Service. Instead of a public agency, private providers are contracted to deliver these services for the jobseekers. Australia and the Netherlands have contracted-out (almost) all of this formerly core public service. The U.K. has introduced so-called Employment Zones, in which private providers are responsible for long-term unemployed and thus replace the pu...
Full Text Available This paper was aimed to measure the integrity of public service at Kutai Kartanegara Regency, East Borneo Province, Indonesia. The public service integrity can be seen from many perspective such as how the citizens satisfied with the public services provided by the government, how the public perception on combating corruption, and how success the government providing minimum service standard to the public at large. This three forms of public service integrity was the main focuses of this research in Kutai Kartanegara regency. The phenomenon of public service in Kutai Kartanegara Regency shown out of the tracks and missing to convey the importance of public service values, characterized by uncertainty of charges, time, and procedures. The research used the quantitative methods by scoring 3 indexes, which are the Citizen Satisfaction Index, Corruption Perception Index, and Minimum Service Standard Index. This research used Non-probability Sampling method, also Judgment Sampling procedure, in the development and compilation of the citizens satisfaction index. There were 57 local government agencies that served as the samples. The results of this research were the public service integrity perceptions in Kutai Kartanegara regency was need to be improved on the quantity and quality of public service delivery, commitment and efforts to create a clean government, transparency and accountability especially on e-procurement and to implement minimum service standards in every government offices.
... Bureau of the Public Debt Senior Executive Service; Public Debt Performance Review Board (PRB) AGENCY: Bureau of the Public Debt, Treasury. ACTION: Notice of Members of Public Debt Performance Review Board. SUMMARY: This notice announces the appointment of the members of the Public Debt Performance Review Board...
... Bureau of the Public Debt Senior Executive Service; Public Debt Performance Review Board AGENCY: Bureau of the Public Debt, Treasury. ACTION: Notice. SUMMARY: This notice announces the appointment of the members of the Public Debt Performance Review Board (PRB) for the Bureau of the Public Debt (BPD). The PRB...
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Kjeldsen, Anne Mette
The relationship between employment sector and public service motivation remains unclear since previous studies fail to control for the occupation of the investigated employees. Based on 32 semi-structured interviews with Danish nurses and nursing assistants working in the public or private health...... sector, this study shows that occupation and employment sector have very different relationships with the separate dimensions of public service motivation. This suggests that future studies of sector differences in public service motivation should pay attention to employees' occupation as an important...... control variable, and the benefits of using a qualitative approach to measure public service motivation....
Seider, Scott C.; Rabinowicz, Samantha A.; Gillmor, Susan C.
This mixed-methods study demonstrates that the SERVE Program at Ignatius University strengthened the public service motivation of participating undergraduates by combining weekly community service with readings in philosophy and theology. These findings offer insights about the role that philosophy and theology service-learning experiences can…
... Office of the Secretary Public Availability of Department of Commerce FY2012 Service Contract Inventory... Service Contract Inventories. SUMMARY: In accordance with Section 743 of Division C of the Consolidated... public of the availability of the Fiscal Year (FY) 2012 Service Contract Inventory and a report that...
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... Energy Regulatory Commission Public Service Company of Colorado; Notice of Rate Election Take notice that on September 30, 2011, Public Service Company of Colorado (PSCo) filed a Rate Election pursuant to... those contained in PSCo's transportation rate schedules for comparable intrastate service on file with...
... Energy Regulatory Commission South Carolina Public Service Authority; Notice of Meeting The National Marine Fisheries Service (NMFS) has contacted Commission staff regarding a meeting with South Carolina Public Service Authority (SCPSA), licensee for the Santee-Cooper Hydroelectric Project No. 199, and staff...
... Energy Regulatory Commission Public Service Company of Colorado; Notice of Filing June 23, 2010. Take notice that on June 10, 2010, Public Service Company of Colorado submitted a revised Statement of Operating Conditions for services provided under Section 311 of the Natural Gas Policy Act of 1978 (``NGPA...
... Energy Regulatory Commission South Carolina Public Service Authority; Notice of Meeting On May 6, 2011, the National Marine Fisheries Service (NMFS) contacted Commission staff regarding a meeting with South Carolina Public Service Authority (SCPSA), licensee for the Santee-Cooper Hydroelectric Project No. 199...
... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF ENERGY Federal Energy Regulatory Commission South Carolina Public Service Authority; Notice of Workshop for Santee... the National Marine Fisheries Service (NMFS) and the South Carolina Public Service Authority (SCPSA...
... Energy Regulatory Commission Public Service Company of Colorado; Notice of Technical Conference Take notice that a technical conference will be held to discuss the Agreement-in-Principle between the Public Service Company of Colorado, the U.S. Forest Service, and the Colorado Division of Parks and Wildlife...
... Energy Regulatory Commission Golden Spread Electric Cooperative, Inc. v. Southwestern Public Service.... (Golden Spread or Complainant) filed a formal complaint against Southwestern Public Service Company (SPS... Energy Open Access Tariff applicable to pricing of transmission service over the facilities of SPS...
... Energy Regulatory Commission Exelon Corporation, Public Service Electric and Gas Company, PSEG Power LLC...(e), Exelon Corporation, Public Service Electric and Gas Company, PSEG Power LLC, and PSEG Energy... parties in EL12-63. Joint Complainants state that they are unable to confirm service on Unnamed...
... Federal Energy Regulatory Commission Southwestern Public Service Company v. Southwest Power Pool, Inc...'s (Commission) Rules of Practice and Procedure, 18 CFR 206 (2012), Xcel Energy Services Inc. on behalf of Southwestern Public Service Company (Complainant) filed a formal complaint against Southwest...
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... Federal Energy Regulatory Commission Public Service Company of Colorado; Notice of Filing Take notice that on April 21, 2011, Public Service Company of Colorado, (PSCo) filed pursuant to section 11 of its... interruptible gas transportation services 1.71 percent to 1.23 percent, effective January 1, 2011, as more fully...
... Energy Regulatory Commission Public Service Company of Colorado; Notice of Rate Election Take notice that on August 29, 2011, Public Service Company of Colorado (PSCo) filed a Rate Election pursuant to... those contained in PSCo's transportation rate schedules for comparable intrastate service on file with...
... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention Public Health Service Act (PHS); Delegation of Authority Notice is hereby given that pursuant to Section 3306(14) of the Public Health Service Act (PHS), I...
... Energy Regulatory Commission Pioneer Transmission, LLC v. Northern Indiana Public Service Company Midwest... (Pioneer) filed a formal complaint against Northern Indiana Public Service Company (NIPSCO) and Midwest... available for review in the Commission's Public Reference Room in Washington, DC. There is an ``e...
... Energy Regulatory Commission Northern Indiana Public Service Company v. Midcontinent Independent System... CFR 385.206 (2013), Northern Indiana Public Service Company (Complainant) filed a formal complaint... and is available for review in the Commission's Public Reference Room in Washington, DC. There is an...
... No.: P-400-051. c. Date Filed: December 23, 2009. d. Applicant: Public Service Company of Colorado... Power Act 16 U.S.C. 791(a)-825(r). h. Applicant Contact: Randy Rhodes, Public Service Company of...: E9-31092] DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Project No. 400-051] Public...
... Energy Regulatory Commission Public Service Company of Colorado; Notice Revising Precedural Schedule On January 25, 2013, the Commission issued a public Notice of Application Accepted for Filing, Soliciting... the Public Service Company of Colorado's Cabin Creek Pumped Storage Project No. 2351, located on the...
... COMMISSION Arizona Public Service Company, Palo Verde Nuclear Generating Station, Unit 3; Environmental... Operating License No. NPF-74, issued to Arizona Public Service Company (APS, the licensee), for operation of... the public health and safety. The NRC-approved Westinghouse Electric Company LLC (Westinghouse...
... Federal Energy Regulatory Commission Southwestern Public Service Company; Southwest Power Pool, Inc... Act (FPA), 16 U.S.C. 824e (2000), Southwestern Public Service Company (Complainant) filed a formal... and is available for review in the Commission's Public Reference Room in Washington, DC. There is an...
... Public Service Corporation; Green Mountain Power Corporation; Notice of Application for Transfer of Licenses, and Soliciting Comments and Motions To Intervene On June 28, 2012, Central Vermont Public Service... the transferee. Applicants' Contact: Transferor: Mr. Michael Scarzello, P.E., Central Vermont Public...
... Energy Regulatory Commission Northern Indiana Public Service Company; Notice of Petition for Declaratory Order September 17, 2012. Take notice that on September 12, 2012, Northern Indiana Public Service... Policy Act of 2005, Public Law 109-58, 119Stat. 594, 315 and 1283 (2005). \\2\\ Promoting Transmission...
... Energy Regulatory Commission Wisconsin Public Service Corporation; Notice of Application for Amendment of... Filed: June 30, 2010. d. Applicant: Wisconsin Public Service Corporation. e. Name of Project: Tomahawk... the following hydroelectric application has been filed with the Commission and is available for public...
... Energy Regulatory Commission Public Service Company of Colorado; Notice of Filing July 19, 2010. Take notice that on June 18, 2010, in Docket No. ER10-192-004, Public Service Company of Colorado (PSCo) filed... and is available for review in the Commission's Public Reference Room in Washington, DC. There is an...
... Energy Regulatory Commission Northern Indiana Public Service Company; Notice of Petition for Declaratory... Act, 16 U.S.C. 824e, and 824s(a), and Order No. 679,\\1\\ Northern Indiana Public Service Company... and is available for review in the Commission's Public Reference Room in Washington, DC. There is an...
... COMMISSION South Carolina Public Service Authority (Also Referred to as Santee Cooper); Combined Licenses for... Company, acting for itself and as agent for the South Carolina Public Service Authority (also referred to... health and safety of the public. Issues Pursuant to the National Environmental Policy Act (NEPA) of 1969...
... ADMINISTRATION Public Availability of Social Security Administration Fiscal Year (FY) 2011 Service Contract Inventory AGENCY: Social Security Administration. ACTION: Notice of Public Availability of FY 2011 Service... Appropriations Act of 2010 (Pub. L. 111-117), we are publishing this notice to advise the public of the...
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... Public Availability of FY 2011 Service Contract Inventories AGENCY: Office of Procurement and Property Management, Departmental Management, Department of Agriculture. ACTION: Notice of public availability of FY... to advise the public of the availability of the FY 2011 Service Contract inventory. This inventory...
Herb Hayden, P.E. [Arizona Public Service Company, (United states)
Arizona Public Service (APS) has been pursuing the development of solar energy for many years, through feasibility studies, solar monitoring, photovoltaics testing, demonstration projects, and internal applications of solar. Key examples are our comparative testing of photovoltaics (PV) at our Solar Test And Research (STAR) Center, the construction of a 225 kW grid-connected PV system, about 20 kW of rooftop PV systems at several customers properties, our participation in the development of Solar Central Receiver technology, and two recent studies on the value of solar in centralized and distributed generation. The costs and performance of solar technologies has been steadily improving, and there are current needs for energy services in APS service territory which cannot be economically served by power line extensions. These off-grid demands provide an opportunity for the initial application of solar for customer service, which can expand as costs are further reduced. It is expected that with continued development support, the costs of solar will decrease to a level which will be competitive in certain grid-connected applications before 2000. Recently, APS established a goal of installing 12 megawatts of solar by 2000 in applications that are cost-effective or can be made cost effective, for the economic and environmental benefit of our customers and shareholders. In order to achieve this goal, APS will develop cooperative working relationships with suppliers and other utilities that have a similar interest in the cost-effective use of solar energy for customer service. [Espanol] Servicios Publicos de Arizona (APS) ha proseguido el desarrollo de la energia solar desde hace muchos anos a traves de estudios de factibilidad, monitoreo solar, prueba de equipos fotovoltaicos, proyectos de demostracion y aplicaciones internas de energia solar. Son ejemplos importantes nuestras pruebas comparativas de fotovoltaicos (PV) en nuestro Centro de Pruebas e Investigaciones
Governments aim to improve service delivery towards citizens and businesses. One of the main trends in this area is that organisations are increasingly trying to integrate service delivery by using information and communication technology (ICT). Service integration is necessary as individual service
The face of Mercer County will be changed radically over the next few years. Several energy supply projects and related mines have been initiated, and more are proposed. Currently, three companies mine lignite in the county. Much of this coal is used to supply the three coal-fired power plants already operating in Mercer county. However, coal production will have to expand in the next few years to supply five proposed coal-using plants. These will include the nations' first coal-gasification plant, which will be located northwest of Beulah, and four additional coal-fired power plants. When these projects become operational in the 1980's, the county's generating capacity will more than triple (to approximately 2,600 MW) and its coal production will almost quadruple. These energy projects will create what amounts to a population explosion in Mercer County. Recent estimates indicate that about 5,000 construction and operating workers will be employed in 1982. The resulting housing demand will double the housing stock in the County. During the early years of rapid growth, the communities will face serious deficit financing to provide expanded public services of all kinds.
James E. Francfort
Hydrogen has promise to be the fuel of the future. Its use as a chemical reagent and as a rocket propellant has grown to over eight million metric tons per year in the United States. Although use of hydrogen is abundant, it has not been used extensively as a transportation fuel. To assess the viability of hydrogen as a transportation fuel and the viability of producing hydrogen using off-peak electric energy, Pinnacle West Capital Corporation (PNW) and its electric utility subsidiary, Arizona Public Service (APS) designed, constructed, and operates a hydrogen and compressed natural gas fueling station—the APS Alternative Fuel Pilot Plant. This report summarizes the design of the APS Alternative Fuel Pilot Plant and presents lessons learned from its design and construction. Electric Transportation Applications prepared this report under contract to the U.S. Department of Energy’s Advanced Vehicle Testing Activity. The Idaho National Engineering and Environmental Laboratory manages these activities for the Advanced Vehicle Testing Activity.
Schwenk, M; Hauber-Schwenk, G
Nutrition ecology is the science that studies the impacts of human nutrition on the environment, on human health and on social systems. Environmental impacts are usually the result of intensive food production, food transport and food packaging; they include soil contamination and erosion, energy consumption, air contamination and waste disposal. Health impacts of contemporary western eating behavior concern nutrition-related diseases (diabetes, hypertension, gout, overweight etc) and their psychological and social consequences; nutrition ecology aims at a balanced diet and suitable eating behavior to reduce the risks of chronic disease. The social impacts of nutrition concern the effects of feed trade on poor working conditions and poverty, especially in developing countries. The strategies of nutrition ecology agree in many points with those of the agenda 21 and of Consumer Protection. As nutrition-related diseases are increasing further, the public health services in Germany discover nutrition as an important topic in health promotion and prevention. They will contribute remarkably to a sustainable development if they include the strategies of nutrition ecology in their projects.
Maribeth P. Bentillo
Full Text Available This study featured how a lady local politician rose to power as a barangay captain. It aimed to: describe her leadership orientation before she became a barangay captain, analyze the factors of her success stories in political leadership, extrapolate her values based on the problems/challenges met in the barangay, unveil her initiatives to address these problems, and interpolate her enduring vision for the future of the barangay. Through a biographical research design, with purposive sampling, a key female informant named as Lady L was chosen with the sole criteria of being a female Barangay Captain of Cebu City. Interview guides were utilized in the generation of Lady L’s biographic information about her political career.Lady L’s experiences in waiting for the perfect time and working in the private sector destined her to have a successful political career enhanced with passion and family influence. Encountering problems concerning basic education and unwanted migrants in Barangay K did not discourage her choice to run for re-election, because of her dedication to public service. Her ways to reach out and collaborate with welfare groups mitigate the problems of parental neglect and informal settlers in her barangay. The story of Lady L implies that in Cebu City, issues arise as a result of the practice of partisan politics, gender issues have minor bearing, and she envisioned a healthy and welleducated barangay, with an improved wellness and child care development.
Tao, Donghua; McCarthy, Patrick G.; Krieger, Mary M.; Webb, Annie B.
The School of Public Health at Saint Louis University is located at a greater distance from the library than other programs on the main medical center campus. Physical distance diminishes the ease of access to direct reference services for public health users. To bridge the gap, the library developed the Mobile Reference Service to deliver onsite information assistance with regular office hours each week. Between September 2006 and April 2007, a total of 57 in-depth reference transactions took place over 25 weeks, averaging 2 transactions per week in a 2-hour period. Overall reference transactions from public health users went up 28%, while liaison contacts with public health users doubled compared to the same period the year before. The Mobile Reference Service program has improved library support for research and scholarship, cultivated and strengthened liaison relationships, and enhanced marketing and delivery of library resources and services to the Saint Louis University School of Public Health. PMID:19159004
Tao, Donghua; McCarthy, Patrick G; Krieger, Mary M; Webb, Annie B
The School of Public Health at Saint Louis University is located at a greater distance from the library than other programs on the main medical center campus. Physical distance diminishes the ease of access to direct reference services for public health users. To bridge the gap, the library developed the Mobile Reference Service to deliver on-site information assistance with regular office hours each week. Between September 2006 and April 2007, a total of 57 in-depth reference transactions took place over 25 weeks, averaging 2 transactions per week in a 2-hour period. Overall reference transactions from public health users went up 28%, while liaison contacts with public health users doubled compared to the same period the year before. The Mobile Reference Service program has improved library support for research and scholarship, cultivated and strengthened liaison relationships, and enhanced marketing and delivery of library resources and services to the Saint Louis University School of Public Health.
Kjeldsen, Anne Mette
vocational studies and at different stages (years) of their educational programs, this article investigates the socializing effects of higher education into different levels of public service motivation. The analysis demonstrates that students’ levels of public service motivation at different stages...... of their educational programs depends on the field of study: The level of public service motivation among students in vocational studies aimed at jobs with core public service delivery stays the same during education, whereas the level of public service motivation among students in other fields increases substantively...... with the length of their studies. This reveals that the association between education and public service motivation is perhaps not as uniform as previous studies have assumed....
Abstract. The public library is an institution of inestimable value supported by public fund for the benefit of the society. The use of public libraries is not restricted to any class of persons in the community but it is freely available to all. This article reviews the purpose and role of public libraries in any community. The problems ...
Full Text Available This study investigated public perceptions of the service delivery provided by the Community Service Centres (CSC of the South African Police Service (SAPS Durban, South Africa. The study focuses on measuring service quality and service delivery. SERVQUAL was used to compare clients’ perceptions against expectations of service quality. Four hundred respondents were surveyed at three community service centres (previously known as ‘police stations’, with expectations and perceptions being assessed via the dimensions of tangibility, reliability, responsiveness, assurance and empathy. The results indicate that in all five dimensions there is a significant negative quality gap, implying that the quality of service received is below what is expected by clients. Improvements are required in all five dimensions if service delivery is to be improved. Actions needed to improve service quality include regular assessment and monitoring of clients’ experiences, as well as employees’ behaviour
The National and University Library performs the role of the parent service for all types of libraries, that is also for public libraries. According to the Act on Librarianship, public libraries perform some tasks of the parent service on the horizontal level for alllibraries in a certain area. The analysis of the performance of public libraries in the last decade, carried out at the national parent service shows that the majority of advisory work was aimed at better working conditions in pub...
Emilian Constantin Miricescu; Attila Gyorgy; Emilia Câmpeanu; Adina Cristina Gyorgy
Decentralization is an opportunity to provide public services depending on the citizens’needs and taking into consideration the financial constraints of the local budgets. The real convergence involves a similarity of the decentralization degree for public services between the countries wishing to join and those states which are already members of the eurozone. The purpose of this study is to analyze the decentralization results for public services provided by Romanian local authorities compa...
of opportunity shows that on the operational level the contractual, financial and skill basis for the project has to be mobilized, negotiated, partly stabilized and renegotiated. The participating actors thus have to develop a new set of skills in dealing with municipalities and managing operations in PPPs....... of projects have had trouble to develop. The paper views PPP as an interaction between an emergent governance frame and operational activities in the project. PPP is an element of a networked public sector and the paper takes a network and political process approach to the shaping of PPP in Denmark....... It is analysed how the governance frame for these type of projects constituted a window of opportunity in the late nineties for “sale and lease back” arrangements, combined with partnering and more traditional design-build contracts. A case of a municipality renewing its school services, exploiting this window...
Title: Public Comment on Department of Health and Human Services (DHHS) 2018 Physical Activity Guidelines Author: Wayne E. Cascio, Director, Environmental Public Health Division, US EPA Abstract: In the 2008 Physical Activity Guidelines, the effects of air pollution and advers...
... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF ENERGY Federal Energy Regulatory Commission Wisconsin Electric Power Company, Wisconsin Gas LLC, Wisconsin Public....206 (2009), Wisconsin Electric Power Company, Wisconsin Gas LLC, and Wisconsin Public Service...
The article deals with the problem of reforming the public water and sewerage service, in the context ofapplying the decentralization and deconcentration, as principles of organization and functioning...
Kuada, Eric; Olesen, Henning; Henten, Anders
Opportunistic Cloud Computing Services (OCCS) is a social network approach to the provisioning and management of cloud computing services for enterprises. This paper discusses how public policy and regulations will impact on OCCS implementation. We rely on documented publicly available government and corporate policies on the adoption of cloud computing services and deduce the impact of these policies on their adoption of opportunistic cloud computing services. We conclude that there are regu...
Gates, Bruce L.; Doubleday, Jay
Examines perspectives and strategies of formally established degree programs in public administration and concludes that the future of education for the public service is presently in doubt. Presents an historical overview of public administration and discusses myth, theory, and practice in public administration education. (Author/DB)
Vandenabeele, Wouter; Skelcher, Chris
This review article introduces Public Money & Management's theme papers and articles on public service motivation (PSM). PSM has proven to be a promising road in creating public performance and public value and this theme brings it to an even wider audience, ensuring that policy-makers and those
Full Text Available The reform of public service broadcasting (PSB faces many obstacles in countries with political transition such as Indonesia. After 1998-political change, the arrival of ideas to establish PSB in Indonesia in two decades lacks of appropriate policies. As in other transitional states in Eastern Europe, there is the lack of regulatory design as well as its implementation. This paper examines process of formulating PSB law in 2002, particularly pays attention to industry capture over the making process as a critical tool to observe a long-controvercial of broadcasting law revision process in Indonesia (2012-2016. By use public interest and capture theories in regulation, this paper answers why the outcome of PSB regulation is weak by observing how the law was made. This study provides new analysis on PSB media law that still rare in Indonesia. As independent and non-profit body, Indonesian PSB represented by RRI (Radio of the Republic Indonesia and TVRI (Television of the Republic Indonesia is protected by Broadcasting Act.32/2002. It was enacted in favor of two actors: authoritarian officials with interest to use PSB as their mouthpiece in one side and the industry groups with interest to apply free market policy on the other.
27 oct. 2010 ... ... secteur public et favorisé l'esprit de démocratie au Maroc. De telles réalisations ont valu à ce projet — financé par le Centre de recherches pour le développement international ( CRDI ) — de recevoir plusieurs récompenses nationales et internationales, dont le prix national de l'administration publique ...
Mukuku, Olivier; Ruhindiza, Bienvenu Mukuku; Mupepe, Alexis Kumba; Sawadogo, Michel
Introduction Le but de cette étude était de déterminer la fréquence de la tuberculose (TB) chez le personnel de santé du secteur public en charge des patients tuberculeux et d’évaluer les facteurs de risque de contracter la tuberculose chez ce personnel au Burundi. Méthodes Il s’agit d’une étude transversale à visée analytique réalisée auprès de 300 travailleurs prestant dans 30 centres de dépistage et de traitement de la TB (CDT) au Burundi du 16 octobre au 15 novembre 2012. Les paramètres sociodémographiques et professionnels ainsi que l’antécédent de vaccination BCG de travailleurs ayant été touché par la TB ont été analysé et comparé à ceux de travailleurs qui ne l’ont pas été. Le seuil de signification a été fixé à p 0,05). Conclusion L’âge, l’antécédent de vaccination de BCG ainsi que la majorité de paramètres professionnels sont en association avec la maladie TB des travailleurs de CDT. D’où, la maîtrise de certains facteurs de risque s’avère important pour faire face au fardeau de la TB parmi le personnel hospitalier. PMID:24847402
Mar 9, 2012 ... Abstract. Crime incident is one of the greatest endemic challenges in public transport system. This study examined the relationship between quality of public transport and crime incidents with the view to examine the sustainability of public transport system in an African mega-city-Lagos, Nigeria. Multi-stage ...
Viktor V. Makrusev
Full Text Available The article reveals notion of international trade in services, compares the indicators of exports and imports of services around the world. Structure and dynamics of income distribution from services in the American market are analyzed. Specifics of the sector functioning under consideration are exemplified by the example of leasing services (operations. Comparative analysis of conditions for concluding leasing transactions and bank lending for the acquisition of vehicles is carried out. It is concluded that the US services market has recovered almost completely after the crisis of 2009, the growth of economic activity has helped to increase the conclusion of leasing contracts.
Bishop, Andrea C; Boyle, Todd A; Morrison, Bobbi; Barker, James R; Zwicker, Bev; Mahaffey, Tom; Murphy, Andrea
Community pharmacists have been transitioning from traditional dispensing roles toward a much broader scope of practice. The objective of this research was to explore public perceptions of expanded scope of practice (ESOP) services as they relate to pharmacy and pharmacist characteristics. The Survey on New Services Offered by Nova Scotia Pharmacists was developed and deployed using in-pharmacy intercept surveys and online public surveys in Nova Scotia. The survey focused on 4 key ESOP elements/services: 1) prescribing for minor ailments (ambulatory conditions), 2) injections and vaccinations, 3) prescription renewals and 4) medication reviews. Data were analyzed using comparisons between groups (multivariate analysis of variance) and principal component analysis. A total of 385 surveys were obtained from the public regarding their perceptions and use of ESOP services (online n = 237, in-pharmacy intercept n = 148). A number of significant differences were found on the basis of respondent sex, age and the location of survey deployment. Overall, public perceptions of pharmacists' knowledge and skills in providing ESOP services are positive. A pharmacist's ability to communicate, protect confidentiality and provide quality information regarding medications is important to the public. Respondents who already have a good relationship with their pharmacist are more likely to see value in ESOP services. Future public education strategies should focus on factors positively affecting the public's perceptions of ESOP services and should encourage public use of these services through intentional patient education of the benefits of ESOP services and strengthening of the patient-provider relationship.
Kehinde David Adejuwon
Full Text Available The public sector in Nigeria is irrefutably beset with gross incompetence and ineffective management. Perplexing difficulties endure in the Nigerian public sector in spite of a number of reform programmes that have been designed to enhance efficient and effective service delivery for almost two decades. The fact that public service has failed dismally to achieve its laudable objectives is the reason for the vote of no confidence passed on its administrators by majority of the Nigerian populace. The article examines the dilemma of accountability and good governance in Nigeria and demonstrates that the critical point in achieving meaningful developments in the country intrinsically lay with improved service delivery in the public sector. The basic reason why the public service has become the scorn of the people is because for too long, both the government and public servants have paid lip service to the crucial issue of effective and efficient service delivery. The article argues that improved service delivery will improve both the performance and the image of public service and re-awaken the citizens’ interest and trust in them to do business with public servants. It suggests that in order to bring sanity back to the Nigerian Public Service, all unprofessional tendencies such as ethnicity bias and nepotism in appointments and promotions, lack of security of tenure of office, and appointment of non-career public servants into key positions in the public service must stop. Also, effective service delivery must be tailored to the circumstances of Nigeria. The study made use of secondary data obtained from various sources. It therefore concludes that without a reawakening of the culture of accountability and transparency lost over the years, the trusting relationship needed to forge between the government and the governed for the actualization of good governance will not materialize.
Foo, Chee Yoong; Lim, Ka Keat; Sivasampu, Sheamini; Dahian, Kamilah Binti; Goh, Pik Pin
Background Rising demand of ophthalmology care is increasingly straining Malaysia?s public healthcare sector due to its limited human and financial resources. Improving the effectiveness of ophthalmology service delivery can promote national policy goals of population health improvement and system sustainability. This study examined the performance variation of public ophthalmology service in Malaysia, estimated the potential output gain and investigated several factors that might explain the...
The bill presented by the French Government has as objective the modernization and development of the electricity public service by transposing at the same time within the French legislation the Directive concerning the common rules for domestic electricity market, adopted by the Council of Ministers of European Union and Parliament on 19 December 1996. This bill expresses also the Government's intent to conjugate reinforcement of the electricity public service with introduction of competition elements which will boost the France's competitiveness to the benefit of employment. Therefore, the new organization will endorse both the achievement of the public service's missions and the progressive opening of the market within the limits and according to the pace authorized by the directive. Thus, the bill aims at providing the country with a law that modernizes and reinforces the electricity public service and at the same time enrolls itself within the continual series of great laws on electricity, among which that of nationalization of 8 april 1946. The bill contains fifty two articles and nine titles with the following content: - 1. The electricity public service; - 2. The production of electricity; - 3. Electricity transport and distribution; - 4. The access of public electricity networks; - 5. The accounting dissociation and transparency; - 6. Regulation; -7.The object of Electricite de France; - 8. Social dispositions; -9. Diverse and transitory dispositions.
Full Text Available This econometric study contributes to the ongoing debate about the costs and benefits of urban form by employing interdisciplinary means—urban planning, econometrics and public administration—to explore the relationship between urban form and urban public services expenditure. In China, particularly, rapid urbanization is accompanied by an increase of urban public services expenditure and a difference in efficiency, which undermines the promotion of urban public service development. The Chinese government has paid great attention to urban sustainable development and promoting urban public services performance; however, until recently there has been a lack of empirical studies exploring the relationship between urban public services expenditure and urban form. Thus, the present research aims to analyze this issue by using relevant indicators based on an econometric model. The results provide a promising basis for improving urban public services expenditure efficiency. Based on the urban area interpreted by remote sensing data and geographic information system, two urban form metrics, the compactness ratio and the elongation ratio, are selected and quantified to describe urban compactness and urban sprawl accurately. Panel data analyses are performed using a cross-sectional dataset of the 30 cities for the years 2007, 2010 and 2013 to assess the likelihood of association between indicators of urban form and urban public services expenditure, while controlling for other determinants, such as educational level, income per capita, degree of industrialization, and unemployment rate. The results indicate that urban elongation is positively correlated to per capita urban public services expenditure and urban compactness is insignificantly correlated to it. Thus, it is recommended that policymakers consider the relationship between urban form and public services expenditure as part of urban planning and on-going strategies to promote public service
Peliwe P. Mnguni
Full Text Available Orientation: The intractability of public service delivery and a polarised societal landscape heighten anxiety and reinforce a propensity for public service organisations to be used for defensive purposes.Research purpose: This article employs social defense theory to explore manifestations of anxiety and defense within South African public service organisations.Motivation for the study: Dominant discourse on public service institutions over-relies on political, sociological and public administration theories and tends to ignore psychosocial explanations. Further, whilst the psychodynamics of social service work are generally understood, the unconscious dynamics of generic public service work remain under-theorised. Research design, approach and method: This conceptual article draws on my personal observations as a reflective citizen and experiences as a consultant to government departments.Main findings: Herein, an argument is advanced that the deployment of ill-qualified party loyalists to key positions in the public service is perverse: it serves as a collective defense against the impossible aspects of the task at hand. The appointees, in turn, deploy organisational processes to defend against feelings of incompetence and the inevitability of failure. This practice, coupled with acute resource constraints, sets up front line staff for scapegoating.Practical/managerial implications: An appreciation of the multiple meanings of public service work and the defensive role played by public institutions stands to inform purposeful change towards sustainable public service organisational practice.Contribution/value-add: The discussion seeks to contribute to attempts that employ systems psychodynamics to make sense of anxiety and defense within organisations in general and public service institutions in particular.
Sergey Ivanovich Bazhenov
Full Text Available The ongoing crisis in the housing services and public utilities sphere determines the need to accelerate its integration into the market space. The author proposes to apply the cluster initiatives, which, in his opinion, provide the solution of housing services and public utilities problems in terms of their broader vision. This paper attempts to highlight the benefits of the cluster approach to the development of housing services and public utilities, and identifies the main provisions in the process of its implementation. The essence of the concept of «housing services and social cluster of the region» in terms of housing services and public utilities development is revealed, members of cluster unification are designated, its components are identified, the purpose of introducing the cluster model of housing services and public utilities reform management is determined, which essence is to change the mentality of the producers and consumers of housing services and public utilities in the direction of increasing responsibilities and respect for mutual interests in the market of housing services and public utilities. The main provisions and principles of formation of housing services and social cluster of the region are reviewed, as well as the characteristics and trends of its development. An authorial approach to the development of a strategy of forming a housing services and social cluster in the region in accordance with modern trends is presented. The leading role of several factors in establishing the basic prerequisites for sustainable operation of housing services and social cluster of the region is justified. These factors include governmental regulation of pricing and forms of support to small entrepreneurship development, creation of financial security system, development of public-private partnerships and implementation of innovative technologies. The role of non-governmental organizations and public associations in the formation of
van Deursen, Alexander Johannes Aloysius Maria; van Dijk, Johannes A.G.M.; Wimmer, Maria A.; Scholl, Hans J.; Ferro, Enrico
It is important to take digital inequality research in consideration when focusing on electronic public service delivery. From this point of view, this paper considers four digital skills that citizens need when using online public services. Measurements of these skills in the Netherlands indicate
... Public Service Company (Respondent or SPS) alleges that the formula rate of Replacement Power Sales... Federal Energy Regulatory Commission Golden Spread Electric Cooperative, Inc. v. Southwestern Public Service Company; Notice of Complaint Take notice that on April 20, 2012, pursuant to sections 201, 206...
... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF ENERGY Federal Energy Regulatory Commission Vermont Marble Power, Division of Omya Inc.; Central Vermont Public Service..., Division of Omya Inc. (transferor) and Central Vermont Public Service Corporation (transferee) filed an...
... Public Availability of Federal Election Commission, Procurement Division FY 2012 Service Contract Inventory AGENCY: Federal Election Commission. ACTION: Notice of public availability of FY 2012 Service... Appropriations Act of 2010 (Pub. L. 111-117), FEC PROCUREMENT DIVISION is publishing this notice to advise the...
... Public Availability of Federal Election Commission, Procurement Division FY 2011 Service Contract Inventory AGENCY: Federal Election Commission. ACTION: Notice of public availability of FY 2011 Service... Appropriations Act of 2010 (Pub. L. 111-117), FEC PROCUREMENT DIVISION is publishing this notice to advise the...
... Public Availability of Federal Election Commission, Procurement Division FY2013 Service Contract Inventory AGENCY: Federal Election Commission. ACTION: Notice of Public Availability of FY2013 Service... Appropriations Act of 2010 (Pub. L. 111-117), FEC PROCUREMENT DIVISION is publishing this notice to advise the...
... Public Availability of Federal Election Commission, Procurement Division FY 2010 Service Contract Inventory AGENCY: Federal Election Commission. ACTION: Notice of public availability of FY 2010 Service... Appropriations Act of 2010 (Pub. L. 111-117), FEC PROCUREMENT DIVISION is publishing this notice to advise the...
Pallesen, Ulla; van Dijken, Jan W V; Halken, Jette
To investigate in a prospective follow up the longevity of posterior resin composites (RC) placed in permanent teeth of children and adolescents attending Public Dental Health Service.......To investigate in a prospective follow up the longevity of posterior resin composites (RC) placed in permanent teeth of children and adolescents attending Public Dental Health Service....
Feinerman, E.; Gardebroek, C.
Governments generally use a mix of temporary hectare payments and provision of public services to stimulate the organic crop sector. In this paper, a conceptual model is developed for determining a socially optimal hectare payment for any given level of public services. Farm heterogeneity, due to
... From the Federal Register Online via the Government Publishing Office SECURITIES AND EXCHANGE COMMISSION Public Availability of the Securities and Exchange Commission FY 2010 Service Contract Inventory AGENCY: Securities and Exchange Commission. ACTION: Notice of public availability of FY 2010 Service...
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... From the Federal Register Online via the Government Publishing Office NATIONAL LABOR RELATIONS BOARD Public Availability of National Labor Relations Board's FY 2011 Service Contract Inventory AGENCY: National Labor Relations Board. ACTION: Notice of public availability of FY 2011 Service Contract...
... Energy Regulatory Commission MPS Customer Group v. Maine Public Service Company; Notice of Complaint Take... Commission (Commission); 18 CFR 385.206, MPS Customer Group (Complainant) filed a formal complaint against Maine Public Service Company (MPS or Respondent) seeking an order to reduce the return on equity (ROE...
... Energy Regulatory Commission Central Vermont Public Service Corporation; Notice of Application for...: December 7, 2009. d. Applicant: Central Vermont Public Service Corporation. e. Name of Project: Lamoille River Project. f. Location: The Clark Falls development is located on the Lamoille River, in Chittenden...
Ni Wayan Sukarini
Full Text Available This study concerns with text and semiotics analysis on the use of language in public service advertising (PSA. PSA in this study is the text which is especially on health. There are three problems that are analysed in this research, namely: (1 grammatical structure and the lexical of the text; (2 the relationship of trichotomies (representamen, object, and interpretant with the three components of sign in nonverbal aspect; and (3 ideologies and messages conveyed in the verbal and nonverbal signs. Three methods applied in this research respectively including descriptive, qualitative, and interpretative. The type of data was the written one which was taken from printed media in the forms of poster and brochure. The data was collected through five procedures, they are clipping, numbering, coding, picturing, and documenting. As a scientific writing, a number of theories must be applied for the analysis. The relevant theories are semantics, semiotics, speech act, hermeneutics, language function, and text structure. These six theories were applied eclecticly in analysing the grammatical structure, lexicals, signs, and the structure of texts in order to elaborate the meaning, ideology, and message which were being conveyed through the texts of PSA. The result of the analysis showed that the grammatical structure applied in the PSA of health could be classified into the simple structure in the forms of phrase, clause, and sentence. The use of verbs dominated initially in order to express the imperative meaning but still had the purpose of being persuasive. Kinds of lexicals found were very close to disease, reproduction, and health either the general terms, for example victims, medicine or the specific ones like HIV/AIDS, Odha, perinatal, nifas, jampersal, sadari. From the nonverbal aspect, the relationship of trichotomy with the three of sign components are more realistics in the Object with its three sub components. Triadic relationship of three sub
Ni Wayan Sukarini
Full Text Available This study concerns with text and semiotics analysis on the use of language in public service advertising (PSA. PSA in this study is the text which is especially on health. There are three problems that are analysed in this research, namely: (1 grammatical structure and the lexical of the text; (2 the relationship of trichotomies (representamen, object, and interpretant with the three components of sign in nonverbal aspect; and (3 ideologies and messages conveyed in the verbal and nonverbal signs. Three methods applied in this research respectively including descriptive, qualitative, and interpretative. The type of data was the written one which was taken from printed media in the forms of poster and brochure. The data was collected through five procedures, they are clipping, numbering, coding, picturing, and documenting. As a scientific writing, a number of theories must be applied for the analysis. The relevant theories are semantics, semiotics, speech act, hermeneutics, language function, and text structure. These six theories were applied eclecticly in analysing the grammatical structure, lexicals, signs, and the structure of texts in order to elaborate the meaning, ideology, and message which were being conveyed through the texts of PSA. The result of the analysis showed that the grammatical structure applied in the PSA of health could be classified into the simple structure in the forms of phrase, clause, and sentence. The use of verbs dominated initially in order to express the imperative meaning but still had the purpose of being persuasive. Kinds of lexicals found were very close to disease, reproduction, and health either the general terms, for example victims, medicine or the specific ones like HIV/AIDS, Odha, perinatal, nifas, jampersal, sadari. From the nonverbal aspect, the relationship of trichotomy with the three of sign components are more realistics in the Object with its three sub components. Triadic relationship of three sub
Altay, Ahmet; Tekin, Ammar
Today, when the library using habits decrease day by day, public libraries need to adapt to daily shifting conditions in order to reach their aims and continue their existences. If public libraries could foresee the changes and start them, they would be the Avant-garde institutions of their societies. Within this context, it is very important for public library staff, particularly the executors and librarians, to generate innovation by uncovering their creative energies. Defined as the pro...
This paper examines how today's public workers cope with moral stress in organizations where new public management reforms have been implemented. More specifically, the interest is focused on examining which practices are developed in order to fulfill professional standards within the limits of inadequate resources in order to manage moral stress. Case studies at Swedish public work places are analyzed with the help of Lipsky's theory about street-level bureaucrats' coping behavior and theori...
Au Sénégal, les bouleversements de l’environnement urbain ont entraîné une reconfiguration de l’espace public local où interviennent désormais des acteurs nombreux et nouveaux. Le contexte socio-économique a également favorisé une participation croissante des femmes à la gestion de l’environnement et à l’amélioration du cadre de vie. L’expérience de la recherche-action MOST-UNESCO au Sénégal a montré que l’articulation entre les diverses initiatives et la mutualisation des moyens et des compé...
Martin, Graham P; Carter, Pam; Dent, Mike
Objectives Calls for major reconfigurations of health services have been accompanied by recommendations that wide ranging stakeholders be involved. In particular, patients and the wider public are seen as critical contributors as both funders and beneficiaries of public health care. But public involvement is fraught with challenges, and little research has focused on involvement in the health service transformation initiatives. This paper examines the design and function of public involvement in reconfiguration of health services within the English NHS. Methods Qualitative data including interviews, observation and documents were collected in two health service 'transformation' programmes; interviews include involved public and professional participants. Data were analysed using parallel deductive and inductive approaches. Results Public involvement in the programmes was extensive but its terms of reference, and the individuals involved, were restricted by policy pressures and programme objectives. The degree to which participants descriptively or substantively represented the wider public was limited; participants sought to 'speak for' this public but their views on what was 'acceptable' and likely to influence decision-making led them to constrain their contributions. Conclusions Public involvement in two major service reconfiguration programmes in England was seen as important and functional, and could not be characterized as tokenistic. Yet involvement in these programmes fell short of normative ideals, and could inadvertently reduce, rather than enlarge, public influence on health service reconfiguration decisions.
Jensen, Ulrich Thy
are based on combinations of survey and administrative data and the dissertation employs a variety of designs such as repeated measures across time and an experiment to advance insights into the effects of organizational leadership and national policies on individuals’ PSM and the behavioral implications......Finding ways to ensure higher public service performance is a key task for scholars and practitioners alike. This dissertation focuses on individuals’ motivation to do good for others and society through public service – public service motivation (PSM). The dissertation examines governance...... interventions as causes of PSM and the implications of PSM for public service behaviors and contributes not only to our understanding of PSM as motivational lever for public service improvements but also offers answers to the question of how PSM is shaped in organizational contexts. The empirical results...
Engulfed by the growing realization that improving service quality is very essential for business survival and effective competition, especially with the recognition that what cannot be measured cannot be managed, a radical change in service organizations such as airlines, banks and hotels has been pronounced by ...
Oranit Klein Shagrir
Full Text Available Cultural and economic transformations have encouraged television companies to turn their attention to multi-platform practices so as to increase their compatibility with the changing media environment. While digital media provide public service broadcasting (PSB institutions with new opportunities for meeting their public commitments and maintaining their relevance in national media systems, PSB is also faced with additional challenges. One of these is the tension between public service values on the one hand and digital technologies and practices on the other. In this article we discuss how Finnish and Israeli PSB managers and producers perceive the opportunities and challenges of multi-platform production. In both countries public service broadcasting is striving for public legitimacy and relevance in a changing technological environment. However, the two countries currently find themselves at quite different stages: Israel has a struggling public service agency, while Finland boasts a strong broadcasting company.
Abstract. Background: Maternal mortality remains a public health challenge claiming many lives at the time of giving birth lives. How- ever, there have been scanty studies investigating factors influencing women's use of public health facilities during childbirth. Objective: The aim of the study was to explore the factors ...
ever, there have been scanty studies investigating factors influencing women's use of public health facilities during childbirth. Objective: The aim of the study was to explore the factors associated with women choice of public health facility during child- birth. ... cility, media exposure, cost of accessing drugs, transport.
Background: Maternal mortality remains a public health challenge claiming many lives at the time of giving birth lives. However, there have been scanty studies investigating factors influencing women's use of public health facilities during childbirth. Objective: The aim of the study was to explore the factors associated with ...
Full Text Available ABSTRACT Electronic government needs to carry out in a fundamental public services of democracy. But in practice BPPTSP one door integrated permit service board of Samarinda not able to perform the activities. The aim of this research described analyzing electronic government and public services in a democracy. The methodology used in this research using descriptive qualitative approach the study was on the one door integrated permit service of Samarinda respondents in Samarinda the mayor head of Samarinda the citizen private group of government agencies and interests. Then variable measured in electronic government includes support capacity value and public services including democratic information consultancy and participation. The results of research shows that the variables measured having a deficiency and inability in accommodate aspirations built between citizens and the government in developing electronic democratic government. It is influenced by the absence of elements of liaison which is justice diversity and access electronic between government and public services that make democratic BPPTSP the inability of the city of Samarinda to make changes in depth in an effort to build and create a public being communicative with citizens.
Green, Cheri A
Full Text Available of greatest need. In tandem with the development of service provision standards, the GIS accessibility analysis enables more effective provision, management and monitoring of publicly provided facilities and services. Importantly, this technology promotes a..., management and monitoring of publicly provided facilities and services, within a transparent process. The methodology applied ensures that the backlog and provision in facilities is based on population distribution and relative shortages...
Mengjie Zhou; Rui Wang; Jing Tian; Ning Ye; Shumin Mai
The internet enables the rapid and easy creation, storage, and transfer of knowledge; however, services that transfer geographic knowledge and facilitate the public understanding of geographic knowledge are still underdeveloped to date. Existing online maps (or atlases) can support limited types of geographic knowledge. In this study, we propose a framework for map-based services to represent and transfer different types of geographic knowledge to the public. A map-based service provides tool...
Jacobsen, Christian Bøtcher
Motivation is probably one of the most important determinants for organizational performance, because it stimulates effort and effective behaviors among people in the organization. But what type of motivation should public managers rely on? The PSM literature has argued that public service motivation is the most important type of motivation in the delivery of public service, because it substitutes for egoistic motivation. Organizations whose members have high levels of PSM are therefore expec...
Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…
Examines the gaps between what are promoted in the corresponding Guidelines, adopted at a Meeting on Public Emergency Services, held in Geneva in 2003, and national legislation and practices. Focuses on the situation of fire- fighting, police and emergency medical services. Expresses concerns about the denial of right to organize and to bargain collectively in fire services.
Gleason, James P.; Violette, Jayne L.
Drawing on a theoretical framework based on "use-inspired" applied research and service learning practice (Honnet-Porter & Poulsen, 1989), this paper argues the relationship between a service-learning approach and Public Relations coursework is a natural and highly desirable fit. Through examination of the goals of both service-learning and public…
Jeffrey D. Kline; Marisa J. Mazzotta
The U.S. Forest Service has adopted the concept and language of ecosystem services to describe the beneficial outcomes of national forest management. We review the economic theory of ecosystem services as it applies to public lands management, and consider what it implies about the types of biophysical and other data that are needed for characterizing management...
Kakoko, D.; Ketting, E.; Kamazima, S.R.; Ruben, R.
Adherence to the policy guidelines and standards is necessary for family planning services. We compared public and private facilities in terms of provision of family planning services. We analyzed data from health facility questionnaire of the 2006 Tanzania Service Provision Assessment survey, based
Full Text Available Literature and the latest reports point out that not only in Europe, but all over the world there is a growing demand for social services. As social needs have diversified, the number of potential users of social services has increased and this has generated increased complexity of social services. This paper highlights some of the results of a study conducted by the author in the doctoral studies program. One of the aims of this study was to identify the main factors that cause the current configuration of social services at global level. The research analysed the demographic changes and the impact of the crisis in social services for Europe, the United States of America (USA and Japan based on statistical data provided by the national statistics institutes for the regions considered. The results highlight the necessity of continuous development and reconfiguration of social services in order to meet the social and economic demands and to ensure a better organisation of these type of services.
Abbas, Khadija; Khan, Adnan Ahmad; Khan, Ayesha
The public sector provides a third of family planning (FP) services in Pakistan. However, these services are viewed as being underutilized and expensive. We explored the utilization patterns and costs of FP services in the public sector. We used overall budgets and time allocation by health and population departments to estimate the total costs of FP by these departments, costs per woman served, and costs per couple-year of protection (CYP). The public sector is the predominant provider of FP to the poorest and is the main provider of female sterilization services. The overall costs of FP in the public sector are USD 55 per woman served, annually (USD 17 per CYP). Within the public sector, the population welfare departments provide services at USD 72 per woman served, annually (USD 17 per CYP) and the health departments at USD 39 per woman per year (USD 29 per CYP). While the public sector has a critical niche in serving the poor and providing female sterilization, its services are considerably more expensive compared to international and even some Pakistani non-government organization (NGO) costs. This reflects inefficiencies in services provided, client mistrust in the quality of services provided, and inadequate referrals, and will require specific actions for improving referrals and the quality of services.
... SPACE ADMINISTRATION Public Availability of the National Aeronautics and Space Administration FY 2012... Administration. ACTION: Notice of Public Availability of the FY 2012 Service Contract Inventory, PSC codes... National Aeronautics and Space Administration (NASA) is publishing this notice to advise the public of the...
Both leadership and public service motivation (PSM) are important issues in contemporary public administration. By connecting these issues, the aim of this article is to assess the impact of one particular type of transformational leadership behavior-promoting public values-on PSM development. Two
La téléphonie mobile, régie principalement par les forces du marché locales plutôt que par l'aide étrangère, se répand rapidement en Afrique. En 2005, des chercheurs de Nairobi ont commencé à élaborer un programme en vertu duquel les cliniques peuvent offrir, au moyen de messages textes, un soutien constant aux ...
L'agriculture a fait des progrès remarquables au cours des dernières décennies, mais on ne peut en dire autant quant à l'amélioration de la nutrition et de la santé des pauvres des pays en développement, qui accuse un retard. Partenaire de longue date du CRDI, le Groupe consultatif pour la recherche agricole ...