WorldWideScience

Sample records for au service public

  1. CDBG Public Services Activity

    Data.gov (United States)

    Department of Housing and Urban Development — CDBG activity related to public services, including senior services, legal services, youth services, employment training, health services, homebuyer counseling,...

  2. Public opinion on public services

    NARCIS (Netherlands)

    Evelien Eggink; Debbie Verbeek-Oudijk; Evert Pommer

    2013-01-01

    Original titel: Burgers over de kwaliteit van publieke diensten Most citizens come into contact with public services, for example as a patient, as a student or pupil, as a passenger on public transport or as a museum visitor. More and more importance is being attached to the quality of those service

  3. On the bill on modernization and development of electricity public service; Le projet de loi relatif a la modernisation et au developpement du service public de l'electricite (no. 1253)

    Energy Technology Data Exchange (ETDEWEB)

    Dumont, Jean-Louis [ed.] [Commission des Finances, de l' Economie generale et du Plan, Assemblee Nationale, Paris (France)

    1999-02-10

    This document is a report presented on behalf of Commission of Finances, General Economy and Planning of the French National Assembly about the bill on modernization and development of electricity public service. The report contains four parts. The first part is titled 'Reinforcing the independence of the management of transport public network'. The questions of independence of EDF and the autonomy of the grid management are addressed. Also, the issue of the transparency of the transport public network management is presented. The second part discusses the means of ensuring an efficient regulation of electricity market. The missions of the Electricity Regulation Commission (CRE) are presented in connection with tariff establishment, multi-annual investment planning and consulting role of CRE. CRE's role in arbitrating the conflicts and the endorsement of the judge of public service as well as the harmonizing the competences of CRE and Competition Council are also showed. The efficiency of regulation as resulting from a consolidated independence of CRE is demonstrated. The third part concerns reinforcing the electricity public service. The principles of electricity public service are exposed as well as requirements for increasing transparency in financing the public service obligations. The forth part concerns the ways of encouraging the participation of local communities in the organization of electric sector. The issues relating to mixed organization of electricity distribution, its modernization and the role of local communities with respect to supply distribution and environment protection are exposed.

  4. Medical Virtual Public Services

    OpenAIRE

    Iulia SURUGIU; Manole VELICANU

    2008-01-01

    The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and which support medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures, clinics and hospitals’ services. Requireme...

  5. NAIP Public Image Services

    Data.gov (United States)

    Farm Service Agency, Department of Agriculture — This map provides a preview and information about the National Agriculture Imagery Program (NAIP) image services available on the APFO public image server. Click on...

  6. Draft of law relating to revamping of natural gas supply public service and to development of gas enterprises; Avant projet de loi relatif a la modernisation du service public du gaz naturel et au developpement des entreprises gazieres

    Energy Technology Data Exchange (ETDEWEB)

    Bricq [ed.] [Deputee de Seine-et-Marne, Assemblee Nationale, Paris (France)

    2000-02-07

    The state secretariat for industry has launched a large public debate between June and October 1999 based on a white book titled 'Towards the future organization of the gas sector'. The suggestions obtained were substantial. A brief presentation is added to the draft of the law devoted to revamping of natural gas supply public service and to development of gas enterprises. The presentation addresses the following points: 1. A public gas supply service modern and thought to reconcile the dynamism, equity and solidarity. 2. A controlled opening of the natural gas market towards competition: participating to the struggle for employment. 3. Tools ensuring the quality of gas supply and security of resources. 4. A transparent and efficient regulation: creating the conditions of a nondiscriminatory competition. 5. Requirements for developing the transport of natural gas regime. 6. Storage. 7. Social questions. The draft of the law relating to revamping of natural gas supply public service and to development of gas enterprises is a working document, not engaging the government. It is based on six titles. Title 1 and Title 2 treat the points 1 and 2 mentioned above. Title 3 contains two chapters devoted to transparency and accounting dissociation and to regulation in the natural gas sector, respectively. The Title 4 contains three chapters devoted to: 1. authorization of the works of natural gas transport; 2. gas distribution and 3. exploitation of the transport and natural gas distribution network. The fifth Title is dedicated to underground storage. The sixth Title presents diverse directives.

  7. Public Service Motivation

    Directory of Open Access Journals (Sweden)

    Raluca-Marilena Mihalcioiu

    2011-05-01

    Full Text Available Public Service Motivation concept was developed in North America and focuses on specific motivations of public servants, such as employee satisfaction, organizational commitment, reward preferences, organizational and individual performance. Other types of motivation, as financial consideration, are relevant but have less important influences with regard to this kind of work outcomes. This strengthen the assertion for a diversified motivational strategy, which affect various types of motivation, while not losing sight of the public value that one organization shows and therefore valuing public service motivation as a specific contribution to work outcomes. The concept has been increasingly applied in European public administration. This paper presents Status Quo of international Public Service Motivation research and locates in them empirical evidences from contries that are already working with this concept, like Austria. It also analyses implications for central questions of public management. The main focus of this article is general appropriateness and possible applications for Romanian public management research.

  8. Public services, personal benefits

    NARCIS (Netherlands)

    Bob Kuhry; Evert Pommer; Jedid-Jah Jonker; John Stevens

    2006-01-01

    Original title: Publieke productie & persoonlijk profijt. This report looks in detail at the costs of public services (such as care, education, public administration and safety) and the benefits that citizens derive from the government expenditure involved in delivering those services. In 2003,

  9. Politiques linguistiques et interprétation en milieu social au Canada : des droits linguistiques aux droits d’accès aux services publics

    Directory of Open Access Journals (Sweden)

    Juan Jiménez-Salcedo

    2014-12-01

    Full Text Available This contribution explores the importance of the interpreter as a vector of distinction between linguistic rights and rights of access to public services in the Canadian context. For the former, the specific case of the language used during legal proceedings and the recognition of the national official languages are analyzed. For the latter, the fact that access to any kind of essential public services must be accomplished by means of an interpreter is underlined. In order to illustrate this distinction, both the Canadian jurisprudence on language used during the trials and the mode of functioning of interpreter lists in Quebec are examined.

  10. Financing Public Service Broadcasting

    DEFF Research Database (Denmark)

    Berg, Christian Edelvold; Lund, Anker Brink

    2012-01-01

    Recently several European countries have abolished the traditional public service licence fee system, replacing it with direct public funding. But except for Iceland, the Nordic countries have not followed suit. The article discusses this development within a comparative framework of Public Service...... Broadcasting (PSB) financing regimes in Europe, concluding that Denmark, Finland, Iceland, Norway, and Sweden may still be considered conventional, licence fee PSB countries, but with some interesting differences in relation to competitive and market oriented alternatives of resource provision...

  11. Contracting for Public Services

    DEFF Research Database (Denmark)

    Greve, Carsten

    strategic purchasing understanding markets communicating the contracting decision designing and drafting the contract the role of the consumer the regulation of service provision Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new...... theoretical ‘contract management model' and a ‘mature contract model', and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers....

  12. Dynamic public service mediation

    NARCIS (Netherlands)

    Hofman, W.; Staalduinen, M. van

    2010-01-01

    This paper presents an approach to dynamic public service mediation. It is based on a conceptual model and the use of search and ranking algorithms. The conceptual model is based on Abstract State Machine theory. Requirements for dynamic service mediation were derived from a real-world case. The con

  13. Public services in perspective

    NARCIS (Netherlands)

    Evert Pommer; Evelien Eggink

    2010-01-01

    Original title: Publieke dienstverlening in perspectief. Whenever a new Dutch government is being formed, the Netherlands Institute for Social Research/SCP compiles a memorandum describing trends in the public services and the consequences of those trends for public spending in the forthcoming gove

  14. Medical Virtual Public Services

    Directory of Open Access Journals (Sweden)

    Iulia SURUGIU

    2008-01-01

    Full Text Available The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and which support medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures, clinics and hospitals’ services. Requirements and specific rules of these medical services are considered, and personalization of user preferences will to be supported. The architecture is based on adaptable process management technologies, allowing for virtual services which are dynamically combined from existing national medical services. In this way, a comprehensive workflow process is set up, allowing for service-level agreements, an audit trail and explanation of the process to the end user. The process engine operates on top of a virtual repository, providing a high-level semantic view of information retrieved from heterogeneous information sources, such as national sources of medical services. The system relies on a security framework to ensure all high-level security requirements are met. System’s architecture is business oriented: it focuses on Service Oriented Architecture - SOA concepts, asynchronously combining Web services, Business Process Management – BPM rules and BPEL standards.

  15. Public Service Broadcasting.

    OpenAIRE

    Armstrong, Mark

    2005-01-01

    This essay discusses the merits of public intervention in the provision of television broadcasting services. I argue that intervention was justified in the past, when there were just a few channels and when advertising was the sole source of commercial funds. However, the advent of subscription television overcomes many of the market failures which once existed. Moreover, asymmetric treatment of broadcasters acts to distort the incentives of commercial broadcasters. Finally, viewers have an i...

  16. Transports publics, réseaux de téléphonie mobile et nomadisme : la révolution des NTIC au service du renouveau des transports publics

    OpenAIRE

    Guihéry, Laurent

    2002-01-01

    Public transport, mobile telephony networks and nomadism: the revolution of NTIC at the service of public transport renewal. – Mobility is an essential stake in our daily life, above all in urban environment. It is defined by a series of trips from one place to another, which give rhythm to our lives and constitute our “daily grind”. The rise of mobile phone telephony, high rate networks (UMTS), Internet, pocket organisers and other personnel digital assistants (PDA), pocket computers or lapt...

  17. Science at the service of sustainable development. Contribution of French public research organizations; La science au service d'un developpement durable. Contribution des organismes publics de recherche francais

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2002-07-01

    The scientific knowledge has permitted to identify and to warn the public about many environmental problems. Today, in front of the challenges of the implementation of a sustainable development, the scientific community in its disciplinary diversity gives its contribution to the Johannesburg summit. This document was made by 16 French public research organizations under the coordination of the institute of research on development (IRD) on request of the Ministry of Research. It presents some elements of answer and some proposals in terms of priority of research about the following points: fight against paucity and promotion of viable ways of subsistence (reduction of inequalities, ecological agriculture and feeding security, urbanization, health); sustainable consumption and production means (energy stakes, transports, industry); more responsible management of natural resources (functioning of natural ecosystems, soils and biological resources management, durable management of water resources, oceans and coastal areas, climatic system, underground and mineral resources, knowledge and impact of natural catastrophes); implementation means (technology transfer, reinforcement of scientific capacity, education and training, expertise, public information); conclusion and proposals (priorities, organization of research activity). (J.S.)

  18. La place de la traduction et de l’interprétation au sein des services publics espagnols : historique, situation actuelle et perspectives

    OpenAIRE

    Valero Garcés, Carmen

    2014-01-01

    1. Introduction En 1998, j’ai rédigé un article intitulé « ¿Traducción e interpretación en los servicios públicos ? ¿De qué me hablas ? ¿Una nueva especialización ? » dans le cadre des Troisièmes rencontres de la traduction qui se déroulèrent à l’Université d’Alcalá de Henares (Madrid) avec pour thème : nouvelles tendances et applications de la traduction. Cette communication faisait figure d’OVNI au milieu de travaux qui portaient sur les avancées technologiques et sur leur application concr...

  19. Public Values and Public Service Motivation

    DEFF Research Database (Denmark)

    Andersen, Lotte Bøgh; Beck Jørgensen, Torben; Kjeldsen, Anne Mette;

    2013-01-01

    The literatures on public values (PV) and public service motivation (PSM) both address whether public service delivery is driven by something more than self-interest. They have developed separately, although they can benefit from insights developed by the other, and this article discusses...... conceptual and empirical relationships between them. Based on a survey of 501 public managers, we find that PSM and PV are associated empirically, but not in a manner allowing total integration. The conceptual discussion reveals how the two concepts cannot be totally separated, as values can be motivating...

  20. Ny viden om public service

    DEFF Research Database (Denmark)

    Søndergaard, Henrik

    2010-01-01

    Analyse af betydningen af de forskningsprojekter, som Kulturministeriet har igangsat om public service, set i relation til aktuelle udviklingstræk i dansk mediepolitik......Analyse af betydningen af de forskningsprojekter, som Kulturministeriet har igangsat om public service, set i relation til aktuelle udviklingstræk i dansk mediepolitik...

  1. Public Foundations of Service Design

    DEFF Research Database (Denmark)

    Junginger, Sabine

    2012-01-01

    This chapter looks into the developments of service design in the public sector. It shows how Service Design emerged and continues to evolve in Australia, where the practices involving the design of services are deeply rooted in human-centred design principles and where these practices have begun...... to influence many areas of government, ranging from public management to social policies. For researchers of Service Design, the Australian efforts present an opportunity to situate the design of services theoretically and practically in an area, where the development of services is not an option but a mandate...... citizens and residents. It points to the need for Service Design to position itself in the public contexts of policy-making and policy implementation and to understand its role in contributing to social justice, social inclusion and social coherence....

  2. Models of Public Service Provision

    DEFF Research Database (Denmark)

    Andersen, Lotte Bøgh; Kristensen, Nicolai; Pedersen, Lene Holm

    2013-01-01

    This article extends the framework of Le Grand (2003, 2010) to encompass responsiveness, and the main argument is that the combination of employee motivation, user capacity, and models of public service provision potentially has serious implications for responsiveness across service areas. Although...... research on employee motivation thrives, especially in the public service motivation (PSM) literature, few studies have investigated user capacity empirically, and we know little about the combination of PSM, user capacity and models of service provision. Analyzing four central service areas (day care......, schools, hospitals, and universities), we find variations in both user capacity and PSM. Taking this variation as a point of departure we discuss what implications different combinations of employee motivation, user capacity, and models of public service provision may have for responsiveness....

  3. Public Service? Tax Credits?

    Science.gov (United States)

    Shanker, Albert

    1982-01-01

    Acknowledges the good work of private schools but resists the provision of further direct or indirect government aid to these schools. Argues that tax credits will adversely affect public education and American society. (Author/WD)

  4. NEUROMARKETING ET NEUROSCIENCES AU SERVICE DES PUBLICITAIRES : QUESTIONNEMENTS ETHIQUES

    OpenAIRE

    Courbet, Didier

    2010-01-01

    Le neuromarketing et les neurosciences au service des publicitaires soulèvent immanquablement des questions éthiques relatives aux finalités de cette nouvelle discipline mais également aux moyens utilisés. L'objectif de ce papier est donc de discuter certaines de ces questions. La première partie s'intéressera aux principaux débats éthiques entre les personnes adeptes du neuromarketing (les "pro-neuromarketing") et les "anti-neuromarketing". La deuxième partie expliquera qu'au stade actuel de...

  5. When public service drama travels

    DEFF Research Database (Denmark)

    Jensen, Pia Majbritt; Nielsen, Jakob Isak; Waade, Anne Marit

    2016-01-01

    This article provides a detailed analysis of how the Danish public service broadcaster DR employs external funding for its drama productions. This investigation is carried out in order to discuss the schisms involved when a public service broadcaster – whose traditional obligations arguably perta...... programming, on one hand, and to the reach of its funding models, on the other – and, hence, to DR’s overall international success....

  6. Public Goods and State Services

    Directory of Open Access Journals (Sweden)

    Ignatova T.V.

    2015-09-01

    Full Text Available The article argues that state services are classified into two groups depending on the level of market mechanism use: public services and private services. These services have different characteristics: individual choice of consumption, type and quality of goods, financing, institutional regulation, decision-making subject, external effects, opportunity of effects control. The mechanism of public state services regulation is based on the influence on formal institutes, while the mechanism of private state services regulation is based on informal institutes. Joint mechanism of both types of state services provision includes the procedures of standartization and regulatory activity implying the provision of services by “one stop” principle and minimization of consumer - agent contacts. The optimization of services rendering process and their quality improvement are ensured by administrative regulations which establish strict standards of public service provided by the bodies of executive power and subordinate organizations The means of institutional regulation allow inclusion of market elements but on the condition of state control that ensures stimulation of public institutes. During the process of market institutes initialization in the sphere of state services rendering to government bodies, it is necessary to consider their dependence on marginal profits of one or another institute. In the long-term prospect those institutes got a foothold in the market that strengthen and encompass marginal effect for all individuals under the growth of individuals who observe the rules and restrictions. The activities organized by these institutes deserve positive response on behalf of the majority of individuals and, therefore there is no need in enforcement and violence in order to keep rules and restrictions. In the sphere of state and municipal services we can find the example of services provided in the scope of free contraction, in particular the

  7. Law n. 2000-108 of the 10 february 2000 relative to the modernization and the development of the electrical power public service; Loi n. 2000-108 du 10 fevrier 2000 relative a la modernisation et au developpement du service public de l'electricite

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2000-02-01

    Here is the all text of the law, from the 10 february 2000, relative to the modernization and the development of the electrical power public service in France. This presentation of 55 articles deals with the missions and the working of the public service in the domain of the electrical power distribution. The financial aspects are also presented. (A.L.B.)

  8. Inefficiencies in public environmental services

    NARCIS (Netherlands)

    de Jong, R.; Nentjes, A.; Wiersma, D.

    2000-01-01

    The paper discusses efficiency issues in the public provision of environmental services, in particular waste water treatment. It is shown that in the face of increasing, respectively decreasing returns to scale the zero profit constraint of a cost minimizing public firm induces underinvestment, resp

  9. Public Service Motivation and Paternalism

    DEFF Research Database (Denmark)

    Holm Pedersen, Lene; Qvistgaard, Lars

    holds a potential to improve public service provision (Belle, 2013, Andersen et al., 2014), it also has dark sides (Van Loon et al., 2015, forthcoming). The aim of this paper is to analyze and discuss how one type of public service motivated individuals (paternalistic knights) and constitute a problem...... variables are two dimensions of the PSM construct; namely self-sacrifice and commitment to the public interest, whereas the central independent variable is paternalistic orientation. All three variables are measured with survey constructs in a cross sectional survey design. The survey is made among...

  10. The Spirit of Public Service

    DEFF Research Database (Denmark)

    Hassall Thomsen, Line Hassall; Willig, Ida

    Research on public service broadcasting tends to highlight norms and values at the strategic level. This paper explores ‘public service’ as an institutional logic guiding the everyday practice of journalists. The theoretical framework draws on Pierre Bourdieus’ field theory and recent works...... on cultural production and news work. Through fieldwork and interviews with Danish and British reporters/editors from DR 1, TV 2, BBC 1 and ITV we identify three components of a strong public service spirit present in the journalist’s understanding of the self: mass audience orientation, democratic...... responsibility and unbiased reporting. These three components can be found in both British and Danish newsrooms suggesting a trans-national, institutional spirit of public service. At the same time, the three components are interpreted differently from newsroom to newsroom suggesting different practices...

  11. Musique populaire et musique savante au XIXe siècle. Du "peuple" au "public"

    OpenAIRE

    Leterrier, Sophie-Anne

    2008-01-01

    La production culturelle englobe des formes musicales dont les statuts sont très variés. La chanson du colporteur et la partition symphonique n'appartiennent pas au même "genre" ni par leurs conditions de production, i par leurs formes matérielles, leur circulation, leur public, leur postérité. À ce sujet, l'étude des évolutions en cours au XIXe siècle est intéressante de plusieurs points de vue. D'abord, parce que c'est alors que les institutions destinées à former des "spécialistes" de la m...

  12. The service of public services performance measurement

    DEFF Research Database (Denmark)

    Lystbæk, Christian Tang

    2014-01-01

    Nowadays, states spend more attention, time and money on performance measurement and evaluation in the public sector than ever before (OECD, 1996; Power, 1997; van Thiel et al., 2002). Result-based management is the talk of the day at all levels of the public sector; at local, regional, national...... and even supra national levels. Schools and universities, hospitals and nursing homes, local governments and other administrative agencies are all involved in producing data and information on performance results and, if possible, impact. Michael Power (1997, 2003) has coined concepts as “the audit...... explosion” and “the audit society” to describe this development.  Some criticize this development. Thus, a number of critiques which suggest that public service performance measurement may in fact have no significant impact or even lead to negative effects on performance. Powers (1997, 2003) have argued...

  13. PUBLIC FINANCING OF HEALTHCARE SERVICES

    Directory of Open Access Journals (Sweden)

    Agnieszka Bem

    2013-10-01

    Full Text Available Healthcare in Poland is mainly financed by public sector entities, among them the National Health Fund (NFZ, state budget and local government budgets. The task of the National Health Fund, as the main payer in the system, is chiefly currently financing the services. The state budget plays a complementary role in the system, and finances selected groups of services, health insurance premiums and investments in healthcare infrastructure. The basic role of the local governments is to ensure access to the services, mostly by performing ownership functions towards healthcare institutions.

  14. Project of law relative to the electricity and gas public utilities and to the power and gas companies; Projet de loi relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2004-07-01

    This document is the definitive text of this project of law adopted by the French house of commons. The aim of this law is to allow the administrations to avoid to use their eligibility right with the opening of the electricity and gas markets to competition. It changes the juridical status of the two public utilities Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. (J.S.)

  15. IMS Learning Design : la flexibilité pédagogique au service des besoins de la e-formation

    NARCIS (Netherlands)

    Burgos, Daniel; Arnaud, Michel; Neuhauser, Patrick; Koper, Rob

    2005-01-01

    Burgos, D., Arnaud, M., Neuhauser, P., Koper, R. IMS Learning Design : la flexibilité pédagogique au service des besoins de la e-formation. In La Revue de l'EPI. France: L'association Enseignement Public et Informatique [http://www.epi.asso.fr/revue/articsom.htm]. Available at [http://www.epi.asso.f

  16. Services et développement urbains au Venezuela

    OpenAIRE

    Péné-Annette, Anne

    2013-01-01

    L’accès aux services urbains de base, et plus précisément à ceux de l’eau et de l’assainissement, constitue un angle d’approche intéressant pour rendre compte des conditions de vie urbaine au Venezuela et des réalités des réformes participatives. Nous partons d’une analyse des points de la loi sur l’eau et l’assainissement LOPSAPS concernant la gestion du service de l’eau en milieu urbain et la prise en compte de mesures en faveur d’une justice sociale. Puis nous nous penchons sur les implica...

  17. Risks of Public Service Reform in Russia

    OpenAIRE

    Alexey Barabashev; T. Zaytseva; Mihail Krasnov; Alexander Obolonsky

    2007-01-01

    Public service reform in Russia is inevitable, otherwise the problems will continue to pile up for public service and this may result in further public administration deterioration. But how to tackle these problems and how to conduct public service reform? Should the world experience be applied or not? It seems that the Russian experience of the past decade gave the answer. The initial attempts to reform public service in Russia are already based on the world experience, with parts of it appl...

  18. The Operating Principles of Public Service

    OpenAIRE

    Maria Orlov; Vlad Cantir

    2012-01-01

    A public service has always been an activity of public interest managed by the publicadministration. There are many operating rules of public services. Some of these rules, the most significant ones, are generally seen as general principles, such as the principles of continuity, of equality and mutability of public service. Within Republic of Moldova, these principles were established by Law no. 1402/2002 regarding the municipal public services. In this study we shall describe those principle...

  19. L'innovation dans les services publics

    OpenAIRE

    Djellal, Faridah; Gallouj, FaÏz

    2012-01-01

    International audience After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a re-interpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspec...

  20. Strategic management of Public Hospitals' medical services.

    Science.gov (United States)

    Hao, Aimin; Yi, Tao; Li, Xia; Wei, Lei; Huang, Pei; Xu, Xinzhou; Yi, Lihua

    2016-01-01

    Purpose: The quality of medical services provided by competing public hospitals is the primary consideration of the public in determining the selection of a specific hospital for treatment. The main objective of strategic planning is to improve the quality of public hospital medical services. This paper provides an introduction to the history, significance, principles and practices of public hospital medical service strategy, as well as advancing the opinion that public hospital service strategy must not merely aim to produce but actually result in the highest possible level of quality, convenience, efficiency and patient satisfaction.

  1. Strategic management of Public Hospitals' medical services.

    Science.gov (United States)

    Hao, Aimin; Yi, Tao; Li, Xia; Wei, Lei; Huang, Pei; Xu, Xinzhou; Yi, Lihua

    2016-01-01

    Purpose: The quality of medical services provided by competing public hospitals is the primary consideration of the public in determining the selection of a specific hospital for treatment. The main objective of strategic planning is to improve the quality of public hospital medical services. This paper provides an introduction to the history, significance, principles and practices of public hospital medical service strategy, as well as advancing the opinion that public hospital service strategy must not merely aim to produce but actually result in the highest possible level of quality, convenience, efficiency and patient satisfaction. PMID:27273960

  2. Report on the bill concerning the modernization and development of electricity public service, adopted with modifications by the National Assembly at new reading; Rapport sur le project de loi, adopte avec modifications par l'Assemblee nationale en nouvelle lecture, relatif a la modernisation et au developpement du service public de l'electricite

    Energy Technology Data Exchange (ETDEWEB)

    Revol, Henri [Senat, Paris (France)

    2000-01-20

    This document is a report presented on behalf of Commission of Economic Affairs and Plan on the project of law concerning the renovation and development of electricity public service, adopted with modifications by the National Assembly at new reading. The general outlook comprises three points titled: A. Examination conditions showing little respect of Parliament; B. A position of National Assembly inspired of dogmatic considerations; C. A text adopted by the National Assembly which turns the back to Europe and does a disservice to France's industry. The examination of the articles follows. This part is structured on the following titles: The public service of electricity, (five articles); The production of electricity (seven articles); The transport and distribution of electricity (two chapters and nine articles); Access to public electricity grids (three articles); The accounting dissociation and transparency (two articles); Regulation (twelve articles); The object of EDF (one article); Diverse and transient measures (six articles). A comparative table completes the document. It contains the texts adopted by the National Assembly at first reading, the text adopted by the Senate at first reading and the text adopted by the National Assembly at new reading.

  3. Water Service Areas - Public Water Supplier's (PWS) Service Areas

    Data.gov (United States)

    NSGIC GIS Inventory (aka Ramona) — Boundaries of current public water supplier's (PWS) service areas. This data set contains the present service area boundary of the water system and does not contain...

  4. Marketing environment of public service organizations

    OpenAIRE

    Gheorghe ALEXANDRU

    2009-01-01

    Public service organizations operate in an environment in which there exist the features of marketing, materialized through interdisciplinary nature, unity in diversity and high degree of complexity. To study the market, the specialists of public organizations use general methods of marketing and service techniques. The most important techniques aiming task organization, regulation and market positioning of public services that are the main components of strategic marketing.

  5. New challenges for public services social dialogue

    DEFF Research Database (Denmark)

    Hansen, Nana Wesley; Mailand, Mikkel

    2015-01-01

    This is the national report on Denmark to the country comparative project New Challenges for Public Services: Integrating Service User and Workforce In-volvement to Support Responsive Public Services in Tough Times. The project examines service user involvement and how it is related to tradi......-tional forms of social dialogue in five European countries. Furthermore, the project examines how employers and trade unions are responding to recent de-velopments in the countries....

  6. Reforming the mission of public dental services.

    Science.gov (United States)

    Wright, F A C; List, P F

    2012-10-01

    Australia has a complex history of providing public dental services to its communities. From the early days of Colonial settlement, the provision of dental care to the Australian public has largely been driven and influenced by organized groups and associations of dentists. The Constitution of Australia, under Section 51 xxiii A, allows for the Commonwealth to provide for medical and dental services. Unlike the United Kingdom, however, dental services have not been embedded into a universal national health service agenda. In 1974, that the Australian Government through the Australian School Dental Program provided the first funding and national direction for public dental services - and that, limited to children. The Commonwealth Dental Health Program 1993-1997 was the second national endeavor to provide public dental services, this time to financially disadvantaged adults. Since that time, public dental service responsibility has been shuttled between States/Territories and the Commonwealth. A new paradigm for public dental services in Australia requires strong Commonwealth leadership, as well as the commitment of State and Territories and the organized dental profession. The National Health and Hospitals Reform Commission provided the most recent scenario for a radical change in mission. This paper canvases the competing roles of strategic, functional, and structural issues in relationship to social network and policy issues, which must be recognized if Australians truly seek to reform public dental services. PMID:22998313

  7. Management Methods of Decentralized Public Services

    Directory of Open Access Journals (Sweden)

    BILOUSEAC Irina Adriana

    2013-05-01

    Full Text Available The purpose of the article, having as theme the typology of public services management and the implications on decentralization, is the foundation of theoretical concepts, but also the analysis from a practical point of view of both types of management applied in the management of public services in Romania and of the effects they cause on the Romanian public administration capacity to provide efficient public services. Although the users of decentralized public services don’t have the possibility of choosing the service provider, the analysis of the management methods is important, because depending on the type of management chosen there are advantages and disadvantages for the local community. It has to be analyzed for each particularly case which type of management leads to a greater satisfaction of a social need appeared.

  8. Public Procurement: Public Administration and Public Service Perspectives

    OpenAIRE

    Snider, Keith F; Rendon, Rene G.

    2012-01-01

    Why is public procurement not a major topic in public administration education programs? While many scholars and practitioners acknowledge its importance, most master’s degree programs in public administration do not. In this paper we document this discrepancy, investigate its causes, and provide two remedies to place public procurement more squarely in the educational mainstream. The first entails a description of public procurement from wellestablished public administratio...

  9. Quality and public transport service contracts

    OpenAIRE

    Gatta, Valerio; Marcucci, Edoardo

    2007-01-01

    Public authorities and transport operators are both involved in the provision of public transport services. There is a contrast between the social goals of the former and the private ones of the latter. Regulation plays an important role especially failing competition. Service contracts are the natural method to set bilateral After a brief description of the most important regulatory procedures, we focus our attention on the quality framework in service contracts. In recent years the inclusio...

  10. Users’ expectations of public library services

    Directory of Open Access Journals (Sweden)

    Tanja Borko

    2006-01-01

    Full Text Available Public libraries are used by a wide range of users. Therefore they should offer as many different services as possible. The proper introduction of library services to the users can be monitored by measuring their expectations. The article represents the services, which public libraries should offer to their users, definition of the expectation and which factors influence forming the expectations. 60 users were interviewed in two public libraries. The purpose of research was to find out how expectation differs from public library service offer. The results show that most users expect traditional library services such as free access to books, loaning books, giving information over the phone, reading rooms and inter-library loan; furthermore, most users expect library consultancy and advisory services, access to the Internet, public library website, on-line library catalog and services for the youngest members of the library. Fewer users expect guided tour of the library and information on cultural events in the city. Very few users expect modern services, such as provision of electronic publications, courses or lectures for using the Internet and other electronic sources, special courses, such as how to write a scientific research, and services for leisure and recreation, such as organized trips, and fun activities, such as arranging flowers, painting, sawing, etc.

  11. Public policy alienation of public service workers: A conceptual framework

    NARCIS (Netherlands)

    L.G. Tummers (Lars); V.J.J.M. Bekkers (Victor); A.J. Steijn (Bram)

    2007-01-01

    textabstractThis paper theoretically examines identification problems with the implementation of public policies. When these identification problems occur, they might have significant impacts. For instance, the quality of the interaction between service workers and clients influence the effectivenes

  12. LEGAL BASES OF INSTITUTE OF PUBLIC SERVICE

    Directory of Open Access Journals (Sweden)

    Arkhireeva A. S.

    2015-06-01

    Full Text Available In this article some features of legal regulation of the institute of public service are considered. The analysis of the norms of the service rights establishing the special administrative legal status of public servants is carried out. The author investigated the considerable list of the pre-revolutionary, soviet and modern legal literature devoted to topical issues of institute of public service. The main concept of this article is that the institute of public service is considered by us from a systemic position. For example, the content of the concept of "state position" from the point of view of both standard the contents, and opinions of representatives of the scientific doctrine is revealed. The author's definition of the legal category "state position" is offered. Besides, various concepts of understanding of the concept "public service" are presented in article. Thus the author paid attention to the fact that earlier in the domestic legislation there was no common opinion and standard establishment of the legal category of "public service". The main signs of the state position by the legislation of the Russian Empire are given in article. It is noted that in pre-revolutionary Russia legislators had identified the concepts of "public servant" and "official". This approach, according to the author, wasn't the advantage of the pre-revolutionary legislation, testifying to the low level of legislative equipment

  13. Public service in the deregulated electricity market

    International Nuclear Information System (INIS)

    This comprehensive report for the Swiss Federal Office of Energy (SFOE) presents the results of a study made on the possible effects of electricity market liberalisation on the public service aspects of electricity supply in Switzerland. The definition and extent of public service in the electricity supply area are presented and differences in costs and prices for local and regional usage of the electricity grid are examined. Aspects such as guarantee of supply and price-solidarity are discussed as are the requirements placed by federal energy-policies that concern energy efficiency and the promotion of the use of renewable forms of energy. The possible influence of liberalisation on the individual elements of public service in the electricity area are looked at and actions to be taken to guarantee this public service are proposed

  14. Public Employment Services and European Law

    DEFF Research Database (Denmark)

    Freedland, Mark; Craig, Paul; Jacqueson, Catherine;

    jobformidling i EU: institutioner, aktiviteter og regulering - økonomisk/social regulering, privat/offentlig aktivitet - EU-ret - komparativ ret: Danmark, Frankrig, England, Tyskland og Italien - EU kompetence, sociale anliggende og offentlige tjenesteydelser - "Public service" modeler i EU...... - regulerings teknikker og "governance" - jobformidling som "public service" - udlicitering - aktivering - uddanneslsestilbud - menneskerettigheder - "making work pay" - forholdet mellem jobmidlingsinstitutioner og den arbejdssøgende...

  15. Public service i netværkssamfundet

    DEFF Research Database (Denmark)

    Mortensen, Frands

    Analyser af digitaliseringens betydning for radio, TV og Internet, og især for konsekvenserne for levering af Public Service Broadcasting. En særlig del omhandler EU's betydning for udviklingen af statsstøtte til PSB.......Analyser af digitaliseringens betydning for radio, TV og Internet, og især for konsekvenserne for levering af Public Service Broadcasting. En særlig del omhandler EU's betydning for udviklingen af statsstøtte til PSB....

  16. Virtual organization delivering public services

    OpenAIRE

    Rodrigues, Miguel

    2006-01-01

    In the last decades of twentieth century, the subject of the administrative reform started to be in the agenda of great part of the governments of the industrialized countries. It is in a change context and of new challenges of the Administration that the New Public Management appears as a model of the Administrative Reformation. Thus, the introduction of market mechanisms and the adoption of tools of private administration are presented as a model on the basis to solve the problems of effici...

  17. Vertical strategic alignment and public service performance

    NARCIS (Netherlands)

    Andrews, R.; Boyne, G.A.; Meier, K.J.; O'Toole, L.J.; Walker, R.M.

    2012-01-01

    We report the results of a study examining the effects of vertical strategic alignment (that is, the degree to which strategic stances are consistent across different organizational levels) on public service performance. Longitudinal multivariate analysis is undertaken on a panel of public organizat

  18. Job Satisfaction and Public Service Motivation

    OpenAIRE

    Kaiser, Lutz C.

    2014-01-01

    Based on a unique case study-dataset, the paper analyses job satisfaction and public service motivation in Germany. A special issue of the investigation is related to the evaluation of performance pay scales that were introduced some years ago to German public employees within the frame of fostering New Public Management. The findings display a general dominance of intrinsic motivators. Additionally, this kind of motivators plays an important role with regard to building up and keeping job sa...

  19. On Selection into Public Civil Service

    OpenAIRE

    Tobias Boehm; Nadine Riedel

    2011-01-01

    This paper investigates whether the institution of life time tenure for public sector employees affects the selection of workers into private and public sector occupation. Precisely, we argue that more generous employment protection for public sector employees may induce risk averse individuals to select into civil service employment even if they have a low intrinsic motivation and talent for this type of occupation. To empirically test for this effect, we exploit the natural experiment of th...

  20. Market-Type Mechanisms and Public Service Equity: A Review of Experiences in European Public Services

    OpenAIRE

    Dan, Sorin; Andrews, Rhys

    2015-01-01

    In seeking to benefit from the competitive pressures exerted through marketization,governments have hoped to gain improvements in public service efficiency. Yet, concerns remain about the effects of marketization on how equitably public services are provided. We consider evidence about the relationship between the introduction of market-type mechanisms in the European public sector and the efficiency and equity of service provision. Our analysis reveals that although market-type mechanisms...

  1. [Terrorism, public health and health services].

    Science.gov (United States)

    Arcos González, Pedro; Castro Delgado, Rafael; Cuartas Alvarez, Tatiana; Pérez-Berrocal Alonso, Jorge

    2009-01-01

    Today the terrorism is a problem of global distribution and increasing interest for the international public health. The terrorism related violence affects the public health and the health care services in an important way and in different scopes, among them, increase mortality, morbidity and disability, generates a context of fear and anxiety that makes the psychopathological diseases very frequent, seriously alters the operation of the health care services and produces important social, political and economic damages. These effects are, in addition, especially intense when the phenomenon takes place on a chronic way in a community. The objective of this paper is to examine the relation between terrorism and public health, focusing on its effects on public health and the health care services, as well as to examine the possible frames to face the terrorism as a public health concern, with special reference to the situation in Spain. To face this problem, both the public health systems and the health care services, would have to especially adapt their approaches and operational methods in six high-priority areas related to: (1) the coordination between the different health and non health emergency response agencies; (2) the reinforcement of the epidemiological surveillance systems; (3) the improvement of the capacities of the public health laboratories and response emergency care systems to specific types of terrorism as the chemical or biological terrorism; (3) the mental health services; (4) the planning and coordination of the emergency response of the health services; (5) the relations with the population and mass media and, finally; (6) a greater transparency in the diffusion of the information and a greater degree of analysis of the carried out health actions in the scope of the emergency response.

  2. Draft of the law on Revamping and Expanding Domestic Electricity Supply; Projet de loi relatif a la modernisation et au developpement du service public de l'electricite

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1999-06-15

    The draft of the law concerning the Revamping and Expanding Domestic Electricity Supply issued by the 'Ministere de l'Economie, des Finances et de l'Industrie', Paris, France, contains 9 titles. They address the following subject matters: - Title I (5 articles), domestic electricity supply; - Title II (7 articles), electricity production; Title III (9 articles, 3 chapters), electricity transport and distribution and grid safety; Title IV (3 articles), access to public electricity grids; - Title V (3 articles), accounting dissociation and transparency; - Title VI (14 articles), regulation; - Title VII (1 article), object of Electricity of France (EDF); - Title VIII (2 articles), social provisions; - Title IX (8 articles), diverse and transitory provisions.

  3. Managerial challenges in public service contracting

    DEFF Research Database (Denmark)

    Lindholst, Andrej Christian; Bogetoft, Peter

    2011-01-01

    In this article, we address a series of interrelated issues in the managerial challenge of public service contracting. This is done by prompting ten issues within four objectives and highlighting their relevance and potential interrelatedness in effective contract management. In contrast to preva......-national sample of 15 cases of contracting-out in urban green-space management.......In this article, we address a series of interrelated issues in the managerial challenge of public service contracting. This is done by prompting ten issues within four objectives and highlighting their relevance and potential interrelatedness in effective contract management. In contrast to......, themes and questions for research in public service contracting. We identify and exemplify the framework by combining insights from different theoretical perspectives with empirical evidence through an iterative process. The evidence is educed as a set of observed and self-reported stories in a cross...

  4. Revamping and Expanding Domestic Electricity Supply. Law draft modified by the Senate; Projet de Loi relatif a la Modernisation et au Developpement du Service Public de l'Electricite modifie par le senat

    Energy Technology Data Exchange (ETDEWEB)

    National Assembly [ed.] [Assemblee Nationale, Paris (France)

    1999-10-07

    This document presents the draft of the law (TA no. 2) modified by the French Senate regarding the revamping and expanding the domestic electricity supply. The first Title, devoted to the definition of the domestic electricity supply, contains 5 articles. The second Title deals along articles 6 through 12 with the production of electricity. Title three concerns the transport and electricity distribution issue exposed in articles 13 through 21 and three chapters titled: - Chap. 1, Transport of electricity; - Chap. 2, Distribution of electricity; - Chap.3, Safety and security of the grids. The Title four is devoted to the access to domestic electricity grids exposed in the articles 22 through 24. The fifth Title settles in articles 25 through 27 the issue of the dissociation and transparency of accounting. The articles 28 through 41 treat under Title six the problems of Regulation. The Object of Electricity Authority of France is stipulated in the Title seven containing only the article 42. Social issues are stipulated in Title eight containing two articles, the first one being a completion to Chapter III of the Title seven in the Labour Law, titled 'Electricity and Gas Industries'. Finally, the Title nine comprising articles 45 to 52 deals with Diverse and Transitory Provisions. This law draft was debated in public seance in Paris on 7 October 1999 and signed by the President Christian Poncelet.

  5. Revamping and Expanding Domestic Electricity Supply. Law draft adopted by the National Assembly; Projet de Loi relatif a la Modernisation et au Developpement du Service Public de l'Electricite adopte par l'Assemblee Nationale

    Energy Technology Data Exchange (ETDEWEB)

    National Assembly [ed.] [Assemblee Nationale, Paris (France)

    1999-03-02

    This document presents the draft of the law regarding the revamping and expanding the domestic electricity supply, adopted by the French National Assembly. The first Title devoted to the definition of the domestic electricity supply contains 5 articles. The second Title deals with the production of electricity in the articles 6 through 12. Title three concerns the transport and electricity distribution issue exposed in articles 13 through 21 and three chapters titled: - Chap. 1, Transport of electricity; - Chap. 2, Distribution of electricity; - Chap.3, Safety and security of the grids. The Title four concerns with the access to domestic electricity grids exposed in the articles 22 to 24. The fifth Title settles in articles 25 to 27 the issue of the dissociation and transparency of accounting. The articles 28 through 41 treat under Title six the problems of Regulation. The Object of Electricity Authority of France is stipulated in the Title seven containing only the article 42. Social issues are stipulated in Title eight containing two articles, the first one being a completion to Chapter III of the Title seven in the Labour Law, titled 'Electricity and Gas Industries'. Finally, the Title nine comprising articles 45 to 52 deals with Diverse and Transient Provisions. The law draft was debated in public session in Paris on 2 March and signed by the President Laurent Fabius.

  6. Secure Electronic Cards in Public Services

    Directory of Open Access Journals (Sweden)

    Cristian TOMA

    2008-01-01

    Full Text Available The paper presents the electronic wallet solution implemented within a GSM SIM technology for accessing public services. The solution is implemented in the medical field to provide information on the patient’s medical history and payment for private medical services. The security issue is a very important one as the patient’s history is confidential and the payment has to be safe.

  7. Building and managing facilities for public services

    OpenAIRE

    JOhn Bennett; Elisabetta Iossa

    2002-01-01

    We model alternative institutional arrangements for building and managing facilities for provision of public services, including the use of the Private Finance Initiative (PFI), by exploring the effects on innovative investment activity by providers. The desirability of bundling the building and management operations is analyzed, and it is considered whether it is optimal to allocate ownership to the public or the private sector. We also examine how the case for PFI is affected by the (volunt...

  8. Role of the Public Health Service

    International Nuclear Information System (INIS)

    The Public Health Service must assume the role of the overall Public Health Coordinator, seeking to afford the highest level of health protection both to the nearby population as well as to the more distant groups. Data will be given relative to the limited experience the PHS has had in the removal of populations from areas of suspected hazards. Problems inherent in the evacuation of civilians of all ages will be discussed. (author)

  9. Perspectives d'introduction d'un marketing des services au sein des banques publiques Algériennes : Cas de la B.A.D.R.

    OpenAIRE

    Lachachi-taleb, Meriem

    2014-01-01

    Le premier chapitre présente les fondements théoriques relatifs au marketing des services ainsi qu'au concept de servuction et enfin au marketing mix des services dans le deuxiéme chapitre.Le troisiéme chapitre est consacré au marketing bancaire et au plan marketing dans le chapitre suivant, une étude de cas au sein de la B.A.D.R.Banque.

  10. Performance Management Compared across Public Services

    DEFF Research Database (Denmark)

    Bjørnholt, Bente; Agger Nielsen, Jeppe; Lindholst, Christian

    on extent literature we expect performance management systems to be operationalized more tightly, freed from definitional conflicts and with more rigorous and quantitative measures in areas with low governance complexity (technical services) while performance management systems will appear with opposite...... within technical services. Based on these observations, we conclude that research on performance management systems and the underlying advancement of theory will benefit from further cross-comparisons of various public services.......In the last three decades performance management systems has been widely adopted across Western countries. Comparative research has already demonstrated diversity in the application of performance management systems in different contexts. Yet, studies rarely pay attention to differences between...

  11. Une ontologie linguistique au service de la didactique du lexique

    Directory of Open Access Journals (Sweden)

    Tremblay Ophélie

    2014-07-01

    Full Text Available Cet article propose de revisiter les fondements linguistiques de la didactique du lexique. Plus particulièrement, il vise à mettre en évidence en quoi la Lexicologie Explicative et Combinatoire (Mel’čuk et coll. 1995 est un support théorique et descriptif approprié pour guider la spécification des notions linguistiques de base de l’enseignement du lexique, à travers une perspective intégrée dans laquelle les connaissances sur le lexique sont mises en relation avec les connaissances sur la syntaxe et la morphologie de la langue. Pour appuyer notre propos, nous présentons une ontologie des savoirs lexicologiques issus de la Lexicologie Explicative et Combinatoire, l’ontologie GTN. Cette ontologie a servi de fondement à l’élaboration d’un module de cours en didactique du lexique français destiné à de futurs maitres au primaire au Québec (Tremblay, 2009, de même qu’à la rédaction d’un manuel d’enseignement du vocabulaire (Tremblay & Anctil, en préparation. L’article se divise en trois sections. Dans la première section, nous présentons le contexte didactique et linguistique dans lequel s’inscrit notre recherche. Nous détaillons dans la deuxième section les caractéristiques principales de notre ontologie des savoirs lexicologiques en mettant en lumière leur portée didactique, notamment à travers des exemples d’utilisation de l’ontologie pour l’élaboration d’un module de cours en didactique du lexique. Enfin, nous précisons les retombées d’une telle recherche pour la formation des élèves et des enseignants de français ainsi que pour la composition et l’organisation des programmes scolaires d’enseignement du français.

  12. Energy efficiency public service advertising campaign

    Energy Technology Data Exchange (ETDEWEB)

    Gibson-Grant, Amanda [Advertising Council, New York, NY (United States)

    2015-06-12

    The Advertising Council (“the Ad Council”) and The United States Department of Energy (DOE) created and launched a national public service advertising campaign designed to promote energy efficiency. The objective of the Energy Efficiency campaign was to redefine how consumers approach energy efficiency by showing that saving energy can save homeowners money.

  13. Message Effects of Public Service Advertising.

    Science.gov (United States)

    Lynn, Jerry R.

    Public service advertisements, disseminated via the mass media, have been credited with "positive attitudinal effects" in past research, but only certain kinds of such advertisements are really effective. Of the types of appeals used in television commercials--informative, emotional, "establishment" (or status quo), and fear--the establishment…

  14. Public Service Employment as Macroeconomic Policy.

    Science.gov (United States)

    Baily, Martin N.; Solow, Robert M.

    1979-01-01

    Authors assert that public service employment (PSE) is one form of macroeconomic policy and compare PSE to tax reduction, federal subsidies, and other forms. They propose a design for an ongoing federal employment program and conclude that a PSE program aimed at the structurally unemployed creates more jobs per GNP dollar than other policies. (SK)

  15. Governance and innovation in public sector services

    DEFF Research Database (Denmark)

    Scupola, Ada; Zanfei, Antonello

    2015-01-01

    Based on a longitudinal case study of ICT adoption and e-services development in a Danish library, we examine how governance modes affect technical and organizational change in the public sector. We contribute to extant literature on the links between governance and innovation by highlighting three...

  16. Pour un puissant service public international

    CERN Multimedia

    Staff Association

    2012-01-01

    Les différentes organisations internationales et européennes basées en Europe emploient des dizaines de milliers de fonctionnaires publics internationaux et européens. Les membres du personnel de ces organisations sont soumis à divers régimes de droit juridique et doivent faire appel contre les décisions administratives avant d’aller aux différents tribunaux administratifs internationaux (e.g. TAOIT, TANU, TFPU, TAOCDE). CERN, une des organisations les plus importantes, se doit d’être à l’affut des derniers développements dans ce domaine. L’Association du personnel a donc envoyé des représentants à un colloque sur « les évolutions de la protection juridictionnelle des fonctionnaires internationaux et européens » qui a eu lieu au Luxembourg le 1 et 2 avril 2011. Nous n&rsqu...

  17. Public services involved in the energy and telecomunication sector

    International Nuclear Information System (INIS)

    The aim of this work is the evolution of the energy and telecomunication public services. The article runs through the main stages in the public services' history and shows how open market rules may cause the future dissolution of public service notion. The conclusion wishes the hastening of public services privatisation and a Corporate Governance reform as a mean to pursue general interest

  18. PUBLIC – PRIVATE PARTNERSHIP IN PROVIDING PUBLIC GOODS AND SERVICES

    OpenAIRE

    Diana Cindea

    2008-01-01

    Local administrations are searching for new ways to efficiently deliver services and to develop and maintain the infrastructure that allows economic development. Increasingly, they are turning to public-private partnerships to do so. PPPs covers a wide range of partnerships arrangements, such as: outsourcing, joint ventures, concessions, sales of equity stakes in state owned business, privatization, private finance initiative, but these forms of PPPs are not adopted by all specialists. Some o...

  19. Public service activities among University staff

    OpenAIRE

    Nivakoski, Sanna; O'Connell, Philip J.; Hargaden, Mark

    2015-01-01

    University staff frequently engage in Public Service Activities (PSAs), over and above their core roles, making a valuable contribution to society and the economy, although little is known about such activity. This study examines the extent of PSA among university staff — both academic and non-academic. The data come from a survey carried out in 2014 of the staff of University College Dublin (UCD), an Irish research university with a wide disciplinary coverage. The survey collected informatio...

  20. Who wants to deliver public service? Do institutional antecedents of public service motivation provide an answer?

    NARCIS (Netherlands)

    Vandenabeele, W.V.

    2011-01-01

    Public service motivation has rapidly become one of the important concepts in contemporary public administration research. However, until now, research has mainly focused on its measurement and its consequences, whereas relatively ignoring its origins. This study investigates where the antecedents o

  1. The Ideal of Public Service: The Reality of the Rhetoric

    OpenAIRE

    Simeone, Ann Elizabeth

    2004-01-01

    The Ideal of Public Service: The Reality of the Rhetoric Ann Elizabeth Simeone Abstract The purpose of this study is to discuss the ideal of public service, what it is and what it should be and how it has evolved in American history. I am concerned that the ideal of public service, a guiding principle for public administrators and government, has been diminished by the emphasis in American public administration on economy, efficiency, and effectiveness. If public sector leaders,...

  2. 78 FR 10174 - Public Availability of General Services Administration FY 2012 Service Contract Inventory

    Science.gov (United States)

    2013-02-13

    ... ADMINISTRATION Public Availability of General Services Administration FY 2012 Service Contract Inventory AGENCY: General Services Administration (GSA). ACTION: Notice of Public Availability of FY 2012 Service Contract... Appropriations Act Public Law 111-117, GSA is publishing this notice to advise the public of the availability...

  3. Climate services to improve public health.

    Science.gov (United States)

    Jancloes, Michel; Thomson, Madeleine; Costa, María Mánez; Hewitt, Chris; Corvalan, Carlos; Dinku, Tufa; Lowe, Rachel; Hayden, Mary

    2014-04-25

    A high level expert panel discussed how climate and health services could best collaborate to improve public health. This was on the agenda of the recent Third International Climate Services Conference, held in Montego Bay, Jamaica, 4-6 December 2013. Issues and challenges concerning a demand led approach to serve the health sector needs, were identified and analysed. Important recommendations emerged to ensure that innovative collaboration between climate and health services assist decision-making processes and the management of climate-sensitive health risk. Key recommendations included: a move from risk assessment towards risk management; the engagement of the public health community with both the climate sector and development sectors, whose decisions impact on health, particularly the most vulnerable; to increase operational research on the use of policy-relevant climate information to manage climate- sensitive health risks; and to develop in-country capacities to improve local knowledge (including collection of epidemiological, climate and socio-economic data), along with institutional interaction with policy makers.

  4. Usability in Public Services and Border Control

    Science.gov (United States)

    Pirelli, Giuliano

    The paper starts with a brief overview of the scale of disability and associated challenges and puts them in the context of the public policy on disability. It then analyses the usability challenges in public services and border control, including the issues of accessibility, safety and communication. These need to be addressed in future policy proposals, to provide the best assistance by new technologies to elderly people and people with disabilities, avoiding creating new barriers due to incorrect or incomplete initial conception. With increasing flux of novel security technology in mass transportation systems, and particularly the use of biometric identification in airports, the challenge of usability is recognized. This paper analyses these issues in the context of users with disability in an idealized process of Simplifying Passenger Travel (SPT).

  5. US Forest Service Public Land Survey System Sections

    Data.gov (United States)

    US Forest Service, Department of Agriculture — A map service on the www depicting areas defined by the Public Lands Survey System Grid. Normally, 36 sections make up a township. Sections cover US Forest Service...

  6. MANAGING OPERATIONS IMPROVEMENT IN ROMANIAN PUBLIC SERVICES

    Directory of Open Access Journals (Sweden)

    BALOI IONUT-COSMIN

    2015-07-01

    Full Text Available This paper aims to develop a pleading for the transfer of best practices to improving the operational activity in the Romanian public institutions. The practice of implementation demonstrates that the perception of many executives in the Romanian private enterprises regarding the set of tools to improve processes and assimilation of lean philosophy is not a very favorable and encouraging one. It can be said that only some large enterprises had successfully introduced in their daily practice and organization the improvement principles, the operational optimization and the elimination of waste sources. In the SMEs, and especially in the services the experiences are isolated, but they have demonstrated the usefulness (the frequency of saving goals indicate, indeed, the need for proliferation of continuous improvement principles. Regarding the public organizations, the implementation of the new management system of designing and operating the current practices is pretty unknown, accepted at declarative level, but becomes, when is planned and implemented rather a burden on managers who should take on this challenge. Both in public management and private management, today the focus is on people and relationships (processes and projects, starting of course with the work organization. The good practices successfully proved in the private management in the recent decades are transferred today to public institutions; and the Romanian public organizations tend to adapt, also in terms of processes optimization. The study aims to analyze the functioning of the hypothetical management system of processes improvements, respectively the applying of lean tools and principles within the public Romanian institution. They are treated some dysfunctions observed within the process of understanding the utility aspects and throughout the assuming of operational improvement goals within these organizations. The qualitative observations, the critical interpretations and

  7. Public Service radio - fra monopol til niche

    Directory of Open Access Journals (Sweden)

    Leif Lønsmann

    1991-08-01

    Full Text Available Radioen har nået pensionsalderen. I hvert fald hvis man måler med den målestok, man pensionerer mennesker efter. BBC rundede de 67 år i 1989, DR gør det i 1993. Men på trods af sin alder er radioen i live - i bevægelse og udvikling - på godt og ondt. Der findes i dag til flere radio- stationer end no- gensinde, der tilsammen sender mere radio end nogen- sinde til flere lyttere end nogensinde før i radioens historie. Radioen er det mest brugte massemedium i verden, målt i tidsforbrug. Artiklen skitserer de centrale problemer for den monopolradio, som nu er under forandring. Ikke alene er dens unikke status ophævet, men dens almene forpligtelser udtrykt i public-service princippet er også under revurdering. Hvordan bør politikere og DR reagere på den ny situation - hvordan skal public-service principperne forvaltes? Det er de centrale temaer for diskussion i den følgende artikel.

  8. CUSTOMER SERVICE MANAGEMENT IN THE PUBLIC SECTOR. A MARKETING PERSPECTIVE.

    Directory of Open Access Journals (Sweden)

    Mădălina A. COȚIU

    2014-11-01

    Full Text Available In recent years, public institutions have come to the forefront of the public opinion requesting quality services in the public sector and increased attention to citizens’ needs. The aim of this paper is to evaluate the importance of the development of a customer service management system in the reorganisation of public institutions based on marketing principles while also identifying further research areas regarding satisfaction determinants for public service beneficiaries. The research was conducted through secondary data analysis retrieved from national and international studies regarding the satisfaction of public services beneficiaries. Results suggest that implementing a customer service model leads to a reorientation of public institutions towards relationship marketing. The originality and novelty of this paper lie in the presentation of a new perspective on public institutions based on customer service. The article is relevant in the context of the need for increased citizen trust and efficiency in the public sector.

  9. Project of law modified by the Senate relative to the electric and gas public utilities and to the electric and gas companies; Projet de loi modifie par le Senat relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2004-07-01

    This project of law aims to adapt the electricity and gas sector to the new economical context of opening of the energy markets to competition. It gives to energy companies the internal organization base necessary to warrant a high level of service and a transparent and non-discriminatory access of third parties to transport and distribution networks. These evolutions will allow Electricite de France (EdF) and Gaz de France (GdF) companies to compete on equal terms with their European competitors. It confirms first the prime role of public utility of both companies and then transposes the dispositions of the European directives relative to the organization of EdF and GdF integrated companies. It foresees the creation of two daughter companies for the management of energy transport activities. The project of law foresees also the change of the status of EdF and GdF companies and the reform of the retirement pensions of the personnel. This report presents the modifications added by the Senate to the text of law adopted at first reading by the House of Commons. (J.S.)

  10. 77 FR 5253 - Public Availability of General Services Administration FY 2011 Service Contract Inventory

    Science.gov (United States)

    2012-02-02

    ... ADMINISTRATION Public Availability of General Services Administration FY 2011 Service Contract Inventory AGENCY: Office of Acquisition Policy (MV); General Services Administration (GSA). ACTION: Notice of public... Act Public Law 111-117, GSA is publishing this notice to advise the public of the availability of...

  11. OPTIMIZING PUBLIC SERVICE THROUGH E-GOV SERVICES (THE CASE OF PUBLIC SERVICE IN SOUTH JAKARTA MUNICIPALITY

    Directory of Open Access Journals (Sweden)

    Florentina Ratih Wulandari

    2012-08-01

    Full Text Available The development of information technology and public administration paradigms that emphasize services for the benefit of society has affected the strategic efforts of e-Gov in Indonesia. For that, there is a need to create qualified, competitive, effective and efficient of the public services. Indonesia’s E-Gov Policy has been applying principles of good governance and information technology to serve and interact with the community. Some local governments, including South Jakarta Municipality has been implementing e-Gov to optimize public service. e-Gov in South Jakarta Municipality is reflected on the implementation of a management information technology to improve services to the community by creating a web site, namely http://selatan.jakarta.go.id/. The information presented in South Jakarta Municipality website includes tourism, local regulations, and other information of Municipality of South Jakarta.

  12. MALADMINISTRATION IN THE CONTEXT OF THE PUBLIC SERVICE

    Directory of Open Access Journals (Sweden)

    Said Sampara

    2014-07-01

    Full Text Available Basically every human being needs a service, even in the extreme can be said that the Ministry cannot be separated with human life. Basically every human being needs a service, even in the extreme can be said that the Ministry cannot be separated with human life Based on the purpose of organizing the public service, it can be concluded that basically the purpose of the public service, the community is satisfactory, and the satisfaction, to achieve the required quality of service excellence public services is still less give satisfaction in the community, even the often very disappointing, so sometimes the fact happens to crappy service maladministration from the implementing authorities

  13. Public Service Broadcasters and User Profiles

    DEFF Research Database (Denmark)

    Sørensen, Jannick Kirk

    2007-01-01

    on commercial conditions, it is tempting to ask if PSBs should, like their commercial competitors, strive for a more personalised media delivery enabled by user profiles. Information on users’ preferences and interests could be collected by the PSB either indirectly or directly when a program is retrieved onDemand......Public Service Broadcasters in northern Europe have – in different paces and with different activities – since long been delivering media content to listeners and viewers not only by broadcast but also ‘on demand’. With this pull-based distribution, and with PSBs fighting for marked shares...... or a PSB website is visited. By collecting this information PSBs could start to recommend media content in a personalised manner responding to the interests and media usage patterns of the individual user. These methods and techniques are known from commercial web as personalisation, e.g. applied...

  14. MALADMINISTRATION IN THE CONTEXT OF THE PUBLIC SERVICE

    OpenAIRE

    Said Sampara

    2014-01-01

    Basically every human being needs a service, even in the extreme can be said that the Ministry cannot be separated with human life. Basically every human being needs a service, even in the extreme can be said that the Ministry cannot be separated with human life Based on the purpose of organizing the public service, it can be concluded that basically the purpose of the public service, the community is satisfactory, and the satisfaction, to achieve the required quality of service excellence pu...

  15. 29 CFR 4.120 - Contracts for public utility services.

    Science.gov (United States)

    2010-07-01

    ... 29 Labor 1 2010-07-01 2010-07-01 true Contracts for public utility services. 4.120 Section 4.120... McNamara-O'Hara Service Contract Act Specific Exclusions § 4.120 Contracts for public utility... utility services, including electric light and power, water, steam, and gas.” This exemption is...

  16. Beyond Civil Service: The Changing Face of Public Personnel Management.

    Science.gov (United States)

    Klingner, Donald E.; Lynn, Dahlia Bradshaw

    1997-01-01

    Today, public services are often delivered by purchase-of-service agreements, privatization, franchising, vouchers, or other alternatives to civil service. Public personnel managers must now deal with broader policy issues, relationships with external organizations, and tighter focus on cost control, requiring new knowledge, skills, and abilities.…

  17. On innovation patterns and value-tensions in public services

    DEFF Research Database (Denmark)

    Fuglsang, Lars; Rønning, Rolf

    2015-01-01

    to the possibility of intertwined innovation patterns. Focusing public sector services, this paper agues that intertwined innovation patterns emerge within public services as a response to value-tensions. Values can be defined as measures for beneficial behaviour that guide innovation. Value-tensions in public...

  18. Views of English Pharmacists on Providing Public Health Services

    Directory of Open Access Journals (Sweden)

    Catherine Dewsbury

    2015-10-01

    Full Text Available Locally-commissioned pharmacy public health services have developed in England over the last 20 years. Few studies have sought pharmacist views on commissioning and provision of public health services in general. This study sought views of community pharmacists (n = 778 in 16 areas of England on services provided, decisions about services, support, promotion and future developments, using a postal questionnaire with two reminders. Response rate was 26.5% (206. Funded public health services provided most frequently were: emergency contraception (71%, smoking cessation (62%, and supervised drug consumption (58%. Blood pressure monitoring was provided by 61% and was considered to be one of the services pharmacists perceived as being most valued by customers, but was not National Health Services (NHS-funded. Motivation for providing public health services was professional not financial, particularly from those working in independent pharmacies. Only 35% were personally involved in deciding which services to deliver, and fewer than 20% based decisions on local public health reports. Pharmacists had positive attitudes towards providing public health services, but mixed views on support for services and their promotion. Most thought services would increase in future, but were concerned about commissioning. Both national and local support is needed to ensure future commissioning of pharmacy public health services.

  19. Advice presented on behalf of the commission of finances, economy and plan about the law project (no. 1613) relative to the electric and gas public utilities and to the power and gas companies; Avis presente au nom de la Commission des finances, de l'economie generale et du plan sur le projet de loi (no. 1613), relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres

    Energy Technology Data Exchange (ETDEWEB)

    Carayon, B.

    2004-06-01

    The aim of this report is to present to the French deputies the advice of the commission of finances and economy about the law project relative to the change of status of the power and gas public utilities in the framework of the deregulation of European energy markets. This law changes the juridical status of the two state monopolies Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. The first part of the document reports on the general discussions and comments made by the commission about the law project while the second part concerns the detailed analysis of the articles 16 and 22 about the pension funds of EdF and GdF agents and the change of the status of both utilities. The amendments adopted by the commission for these articles conclude the report. (J.S.)

  20. Report made on behalf of the commission of economic affairs, environment and territory about the law project (no. 1613), relative to the electric and gas public utilities and to the power and gas companies; Rapport fait au nom de la Commission des affaires economiques, de l'environnement et du territoire sur le projet de loi (no. 1613), relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres

    Energy Technology Data Exchange (ETDEWEB)

    Lenoir, J.C.

    2004-06-01

    The aim of this report is to present to the French deputies the comments made by the commission of economic affairs, environment and territory about the law project relative to the change of status of the power and gas public utilities in the framework of the deregulation of European energy markets. This law changes the juridical status of the two state monopolies Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. The first part of the document reports on the general discussions about the law project while the second part makes a detailed analysis of each article with some proposals of modifications. A comparative table puts in parallel the existing texts, the law project and the proposals made by the commission. (J.S.)

  1. US Forest Service Public Land Survey System Townships

    Data.gov (United States)

    US Forest Service, Department of Agriculture — A map service on the www depicting areas defined by the Public Lands Survey System grid that are referenced by their tier and range numbers, and are normally...

  2. A strategy for building public service motivation research Internationally

    NARCIS (Netherlands)

    Kim, S.; Vandenabeele, W.V.

    2010-01-01

    As public service motivation research grows qualitatively and quantitatively, some scholars question its appropriateness for international applications. This essay sets out a strategy of convergence for international research and measurement approaches. Studies that assess commonalities in public se

  3. U.S. EPAs Public Geospatial Metadata Service

    Data.gov (United States)

    U.S. Environmental Protection Agency — EPAs public geospatial metadata service provides external parties (Data.gov, GeoPlatform.gov, and the general public) with access to EPA's geospatial metadata...

  4. Efficiency in health public services provision and market failure

    Directory of Open Access Journals (Sweden)

    Carlos Arturo Meza Carvajalino

    2006-07-01

    Full Text Available This document studies the theoretical foundations, the different controversies regarding the health service and the conceptions adopted from the hypotheses related to the market efficiency in the provision of a public service and the consequent market failures. The author thinks that when the health public service was delegated to the market in Colombia they originated failures in the competition, externalities, preference goods and services, asymmetry and redistribution, among the most relevant ones.

  5. Le souci du public et des ressources humaines. Les producteurs de la relation au public dans le secteur culturel

    Directory of Open Access Journals (Sweden)

    Frédéric Kletz

    2011-12-01

    Full Text Available A l’instar de nombreux champs de l’action publique, le secteur culturel est aujourd’hui soumis à l’impératif de mieux répondre aux attentes du public, voire d’en susciter de nouvelles. Face à l’ampleur de l’injonction, les pratiques d’innovations locales ne suffisent plus et il importe de concevoir une véritable politique des publics. Nous allons voir que cette tâche semble aujourd’hui facilitée par une nouvelle dynamique de GRH qui, grâce à un référentiel des emplois et des compétences, pourrait permettre de mieux saisir le travail des agents, producteurs de la relation au public. Il convient alors d’étudier à quelles conditions il est possible de faire des emplois et des compétences un nouvel objet de gestion.

  6. Public Ends, Private Means : Strategic Purchasing of Health Services

    OpenAIRE

    Alexander S. Preker; Liu, Xingzhu; Velenyi, Edit V.; Baris, Enis

    2007-01-01

    Public Ends, Private Means: Strategic purchasing of value for money in health services is part of a series of World Bank publications on ways to make public spending on health care more efficient and equitable in developing countries. It reviews the underlying economics in terms of agency theory, behavioral science, contract theory, transaction costs, and public choice theory. It provides a ...

  7. Public policy alienation of public service workers : A conceptual framework

    NARCIS (Netherlands)

    L.G. Tummers (Lars); V.J.J.M. Bekkers (Victor); A.J. Steijn (Bram)

    2007-01-01

    textabstractNowadays, many public professionals face identification problems towards public policies they have to implement; that is, they experience policy alienation. This is troublesome, as for a proper implementation a minimal level of identification with the public policy is required. We use li

  8. Comparing public and private hospital care service quality.

    Science.gov (United States)

    Camilleri, D; O'Callaghan, M

    1998-01-01

    The study applies the principles behind the SERVQUAL model and uses Donabedian's framework to compare and contrast Malta's public and private hospital care service quality. Through the identification of 16 service quality indicators and the use of a Likert-type scale, two questionnaires were developed. The first questionnaire measured patient pre-admission expectations for public and private hospital service quality (in respect of one another). It also determined the weighted importance given to the different service quality indicators. The second questionnaire measured patient perceptions of provided service quality. Results showed that private hospitals are expected to offer a higher quality service, particularly in the "hotel services", but it was the public sector that was exceeding its patients' expectations by the wider margin. A number of implications for public and private hospital management and policy makers were identified.

  9. Attitudes of faculty members of schools of public health toward public service.

    OpenAIRE

    Harper, C L; Veney, J; C. Davidson

    1983-01-01

    Public service has long been considered one of a traditional triad of academic functions--teaching, research, and service. Yet even in schools of public health, where service is purported to be an integral component of the institution's mission, faculty generally do not accord as high a value to service performance or approach it with the same degree of commitment as they do research and teaching. A study was conducted to examine faculty perceptions and attitudes toward the service function a...

  10. Two decades of research on innovation in services: which place for public services?

    OpenAIRE

    Gallouj, FaÏz; Djellal, Faridah

    2012-01-01

    International audience After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a reinterpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspect...

  11. Two decades of research on innovation in services: which place for public services?

    OpenAIRE

    Faïz Gallouj; Faridah Djellal

    2012-01-01

    After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a reinterpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspectives often used to analyze...

  12. Two decades of research on innovation in services: Which place for public services?

    OpenAIRE

    Djellal, Faridah; Gallouj, FaÏz

    2012-01-01

    International audience After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a re-interpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspec...

  13. Two decades of research on innovation in services: Which place for public services?

    OpenAIRE

    Faridah Djellal; Faïz Gallouj

    2012-01-01

    After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a re-interpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspectives often used to analyz...

  14. Public Service Motivation as a Predictor of Attraction to the Public Sector

    Science.gov (United States)

    Carpenter, Jacqueline; Doverspike, Dennis; Miguel, Rosanna F.

    2012-01-01

    According to public service motivation theory, individuals with a strong public service orientation are attracted to government jobs. This proposition was investigated in three studies by measuring public sector motivation at a pre-entry level as an individual difference variable affecting perceptions of fit and organizational attraction. Results…

  15. Public Service Loan Forgiveness. NASFAA Task Force Report

    Science.gov (United States)

    National Association of Student Financial Aid Administrators, 2014

    2014-01-01

    The Public Service Loan Forgiveness (PSLF) program was established in 2007 to encourage student borrowers to work in the public sector. Qualifying borrowers may have their Direct Loans forgiven after 10 years of full-time service in an eligible job. Currently, qualifying employers include federal, state, or local government agencies and tax-exempt…

  16. Strengthening Public Revenue and Expenditure Management to Enhance Service Delivery

    OpenAIRE

    World Bank

    2013-01-01

    To achieve higher growth and reduce poverty and inequality, Mexico needs to improve public service delivery. Mexico is a middle-income country with continuing high levels of poverty (46.2 percent of the population). To improve public sector service delivery, Mexico needs to ensure sufficient financial and human resources relative to the needs of the population, and effective and efficient ...

  17. Past, present, and future of public service motivation research

    NARCIS (Netherlands)

    Vandenabeele, Wouter; Brewer, Gene A.; Ritz, Adrian

    2014-01-01

    This article reviews the evolution of almost 25 years of public service motivation research in order to identify what is necessary to raise future research to a higher level. First, we look at the rise in public service motivation research and try to provide an explanation for the increasing number

  18. 75 FR 27348 - Public Health Services Act; Delegation of Authority

    Science.gov (United States)

    2010-05-14

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention Public Health Services Act; Delegation of Authority Notice is hereby given that I have delegated to the Director, Office of Public Health...

  19. [Fifty years of public service for Quebec community psychiatry services. Part I].

    Science.gov (United States)

    Lesage, Alain

    2015-01-01

    This essay comprises 2 parts. It aims to recognize the public service of psychiatrists of the Département de psychiatrie de l'Université de Montréal who served at the provincial level of the Ministry of Health and Social Services for deinstitutionalisation of policies and organisation of services, at the service of people with severe mental disorders. First with Dr. Camille Laurin post-face of the 1962 book Les fous crient au secours! (Mentally ill patients cry for help); then the insight on the latest phase of differentiated specialised clinics by Dr. Denis Lazure, who participated in 1962 to the Bédard, Lazure, Roberts commission that launched community psychiatry, but who will also be Social Affairs Minister in the late '70 s; Dr. Arthur Amyot will sail through the budgetary issues when in the beginning of the '80s the mental health directorate was under Social Affairs; Dr. Luc Blanchet will be associated to a rich production of interdisciplinary reports by the advisory Mental Health Committee until its dismissal in 2003; and finally, Dr. André Delorme, who probably has the record of longevity at the head of the mental health directorate, transferred in 2003 under the deputy minister for medical and university affairs.The essay will propose since the beginning a grid or referential of four health services analysis. First; the arguments for community care by British and Italian psychiatrists and researchers, Thornicroft and Tansella. Second; system issues of mental health reforms proposed by Canadian psychiatric nurse and researcher Paula Goering. Third; the model of socio-political regulation of health system proposed by the Université de Montréal' health administration researcher Dr. André-Pierre Contandriopoulos; and Fourth; the structural tension between the medical and social sector signaled by the American medical sociologist, Leutz.The same phases of deinstitutionalization in other countries as UK, took place as followed: a) the asylum phase

  20. Law no. 2004-803 from August 9, 2004 relative to electricity and gas public utilities and to the power and gas companies; Loi no. 2004-803 du 9 aout 2004 relative au service public de l'electricite et du gaz et aux entreprises electriques et gazieres

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2004-09-01

    The aim of this law is to allow the administrations to avoid to use their eligibility right with the opening of the electricity and gas markets to competition. It changes the juridical status of the two public utilities Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. (J.S.)

  1. Project of law, adopted by the Senate after urgency declaration, relative to the energy markets and to the energy public utilities; Projet de loi adopte par le Senat apres declaration d'urgence relatif aux marches energetiques et au service public de l'energie

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2002-10-01

    This project of law treats of: 1 - the right of access to natural gas distribution networks (transit contracts, eligible clients and market opening, acknowledged suppliers, diversification of supplies, denial of contract, derogations); 2 - the transparency and regulation of the natural gas sector (prices and commercial conditions, transport and storage informations, organisation of the regulation authority); 3 - the natural gas public utility (organisation, obligations, supplies warranty and security, national observatory); 4 - the natural gas transport and distribution (network management, expertises and controls, maintenance); 5 - the underground storage (mining law, storage concession, exploitation); 6 - the controls and sanctions; 7 - the dispositions relative to the electric public utility (costs, taxes and contributions, overruns, regulation authority). (J.S.)

  2. Histories of Public Service Broadcasters on the Web

    DEFF Research Database (Denmark)

    This edited volume details multiple and dynamic histories of relations between public service broadcasters and the World Wide Web. What does it mean to be a national broadcaster in a global communications environment? What are the commercial and public service pressures that were brought to bear...... when public service broadcasters implemented web services? How did “one- to-many” broadcasters adapt to the “many-to-many” medium of the internet? The thematic or- ganisation of this collection addresses such major issues, while each chapter offers a particular historical account of relations between...

  3. The Organization of Public Service Provision

    OpenAIRE

    Billy Jack

    2003-01-01

    This paper addresses the question of how the responsibility for the delivery of social services, including health, education, and welfare programs, should be divided between state and central governments. We combine a random voting model and the incomplete contracts paradigm to formalize the trade off between central and state responsibility for service delivery, and find that authority should rest with the party for whom the marginal impact of the service on re-election chances is greater. T...

  4. Cross Subsidies in Public Services: Some Issues

    OpenAIRE

    Paulina Beato

    2000-01-01

    Pricing policy recommendations infrastructure services are based on two principles. One is that prices should cover the total cost of the service. The other is that cross subsidy schemes should be avoided. This technical paper explores the economic literature for rules on applying these principles to real world infrastructure services. The discussion is based on a partial equilibrium approach that uses market surplus as a proxy for social welfare and efficiency. Three main conclusions are rea...

  5. Two track public services? Citizens' voice behaviour towards liberalized services in the EU15

    NARCIS (Netherlands)

    S.R. Jilke (Sebastian); S.G.J. Van de Walle (Steven)

    2012-01-01

    textabstractIs there evidence for the emergence of ‘two-track’ public services, where the wealthiest, best- informed and most assertive customers get the best quality service? In this paper, we use public opinion data of citizen complaint behavior from 2000 and 2004 towards services of general inter

  6. Portuguese public services: past experiences and new trends in management

    OpenAIRE

    Tomé, Ricardo; Teixeira, José

    2014-01-01

    With the recent global economic and financial crisis, the governments throughout Europe have been closing, concentrating, restructuring or privatizing some public services and, at the same time, the number of services available in electronic platforms (e.g., by Internet or telephone) has been increasing. Nowadays, the need for structural reform and territorial reorganization of many public services is well-known in European countries, as well as in Portugal. The nature and the scope of these ...

  7. Contracting For Public Transit Services: Evaluating the Tradeoffs

    OpenAIRE

    Frick, Karen Trapenberg; Taylor, Brian; Wachs, Martin

    2008-01-01

    When considering public transit, travelers typically judge whether it serves desired destinations in a timely manner and at a reasonable cost – often in comparison to traveling by private vehicle. How public transit agencies choose to operate their services – their networks, service frequency, and fare structures – to compete with private vehicles and provide mobility for those without them is the subject of this synthesis. Specifically, we examine the "make" or "buy" decision in public trans...

  8. Public Library Reference Service--Expectations and Reality.

    Science.gov (United States)

    White, Herbert S.

    1999-01-01

    Discusses expectations of public library reference service and the reality of what librarians can provide amid declining resources. Suggests reference librarians should define the gap between potential and reality in reference service, and inform the customers about how little money it would take to provide better service. Argues that librarians…

  9. Hydroelectric construction project on the Sheldrake River at Riviere-au-Tonnerre : public inquiry report

    International Nuclear Information System (INIS)

    The Societe d'Energie Riviere Sheldrake Inc. has proposed the construction of a hydroelectric facility on the Sheldrake River at Riviere-au-Tonnerre in the regional municipality of Minganie in Quebec. The project involves the construction of a headrace canal, intake, tunnel, powerhouse, access roads, electrical transmission line, spillway, weir and a bridge over the Sheldrake River. The proposed development was subject to an environmental evaluation process and public consultation. Quebec's environmental public hearing board held a public hearing on the draft development of the project to hear the concerns and views of the public and stakeholders. The hearing focused on a number issues, such as reasons for the project, its location and socio-economic impacts. The cumulative environmental effects of the project were also examined. The primary concerns were the economic repercussions of the project and its effect on tourism and fish, including salmon. The Board determined that the project would create jobs in a region affected by unemployment and the decay of its municipalities and that it would stimulate the local and regional economy. However, the Board determined that changes to the project are required to minimize impacts on the natural environment. The project proponent must monitor instream flows to ensure that fish passage facilities meet regulations. In addition, since the proposed project crosses 3 bogs, the developer must compensate for lost wetlands. A 10-year follow-up is required to assess the recovery of these environments. The developer must also maintain the aesthetic quality of the Courbe du Sault Falls in order to maintain the eco-tourism in the region. refs., figs.

  10. Law project modified by the Senate after urgency declaration relative to the electric and gas public utilities and to the power and gas companies; Projet de loi modifie par le Senat apres declaration d'urgence relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2004-07-01

    This document is the modifications made by the French Senate after the first reading of the law project adopted by the House of Commons and relative to the change of status of the power and gas public utilities in the framework of the deregulation of European energy markets. This law changes the juridical status of the two state monopolies Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. The document lists the modifications made by the Senate article by article. (J.S.)

  11. Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems

    Directory of Open Access Journals (Sweden)

    Holly Arnason

    2012-03-01

    Full Text Available Objective – To explore the types and nature of assistance library customers are asking library staff for in a large Canadian urban public library system.Methods – A qualitative study employing transaction logging combined with embedded observation occurred for three-day sample periods at a selection of nine branches over the course of eight months. Staff recorded questions and interactions at service desks (in person, by phone, and electronically, as well as questions received during scheduled and non-scheduled provision of mobile reference service. In addition to recording interaction details and interaction medium, staff members were also asked to indicate briefly the process or resources used to resolve the interaction. Survey data were entered and coded through thematic analysis.Results – The survey collected 6,099 interactions between staff and library customers. Of those 6,099 interactions, 1,920 (31.48% were coded as pertaining to technology help. Further analysis revealed significant library customer need for help with Internet workstations and printing.Conclusions – Technology help is a core customer need for Edmonton Public Library, with requests varying in complexity and sometimes resolved with instruction. The library’s Internet workstations and printing system presented critical usability challenges that drove technology help requests.

  12. The road to success - from high quality public services towards the high-quality public administration

    OpenAIRE

    Mitreva, Elizabeta; Taskov, Nako

    2013-01-01

    There is empirical evidence that various quality improvement programmes in public administration have increased users' satisfaction. Yet, at the same time, mass public surveys indicate a decrease in trust in national government, Parliament and the civil service. This indicates that there is no linear relationship between service quality and trust. The perception of quality come from very specific observations of public services whereas trust refers to the government machinery in general. ...

  13. Great Expectations of Public Service Delegation: A Systematic Review

    NARCIS (Netherlands)

    Overman, Sjors

    2016-01-01

    Politicians use a variety of expectations to justify the delegation of public services to public, semi-public or private organizations. This article reveals expectations of delegation, as well as its correlates. Empirical evidence is drawn from a systematic review of 250 peer-reviewed articles publi

  14. Great Expectations of Public Service Delegation: A systematic review

    NARCIS (Netherlands)

    Overman, S.P.

    2016-01-01

    Politicians use a variety of expectations to justify the delegation of public services to public, semi-public or private organizations. This article reveals expectations of delegation, as well as its correlates. Empirical evidence is drawn from a systematic review of 250 peer-reviewed articles publi

  15. The Use of Format Adaptation in Danish Public Service Programming

    DEFF Research Database (Denmark)

    Jensen, Pia Majbritt

    2013-01-01

    The article investigates Danish public service broadcasters’ use of format adaptations over a 12-year period in order to examine claims that formats constitute a potential threat to public service broadcasting and the national Danish television industry and culture. The article’s findings, however......, bear little evidence to support these claims. The practice of format adaptation constitutes a comparatively small proportion of the overall production of Danish public service content, and, more importantly, most of the formats adapted by the public broadcasters have a comparatively solid public...... service orientation. Instead the article argues, following German sociologist Ulrich Beck, that format adaptation can represent a form of ‘banal transnationalism’, pointing to the fact that the world is no longer exclusively defined by national boundaries....

  16. An Analysis of Public Service Structural Imbalances in Rural China

    Institute of Scientific and Technical Information of China (English)

    林万龙

    2008-01-01

    Rectifying the structural imbalance between the provision of and demand for rural public services can effectively boost the efficiency of public funds utilization and the level of public service provision. Based on the findings of a field survey, this article presents a summary of the structural imbalance between the provision of and demand for rural public services. This paper holds that the structural imbalance is primarily reflected in the dislocation between provision and demand, the unsuitable mode of provision, the monolithic provision mechanism, the excessive focus on construction at the expense of governance and the overemphasis of counties and townships at the cost of villages. Such structural imbalance is principally because of the limited financial strength of government at the grass-roots level due to treasury centralization and the over-dependence of public services on special funds allocated by government at or above provincial level.

  17. Customer Service Training for Public Services Staff at Temple University's Central Library System.

    Science.gov (United States)

    Arthur, Gwen

    Arguing that good interpersonal interactions between library staff and their patrons is a major determinant of overall patron satisfaction, this paper describes Temple University's customer service training program for its public services staff. Dubbed the "A+ Service" program, the program focuses on six aspects of library service: (1) importance…

  18. IMPROVING PUBLIC SERVICES THROUGH A ORGANIZATIONAL PERFORMANCE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    IOANA STĂNCESCU

    2010-01-01

    Full Text Available Organizational management, systemic approach, is known more as a system Management, that set of factors such as organizational, methodological information, decisions and relationships between them, as outlined, that will achieve objectives. Fundamental objective of management in public organizations involved in the holders of public office positions and leadership and execution in this area an additional responsibility to manage all types of resources available to the public sector, namely human resources, information, material and financial.Summary of process management is focusing on human coordination of joint work. An important role in this process is modernizing organizational management and quality delivery of public services or the institution's activities, public services more efficient by implementing innovative tools, leading to a government driven process to a results-oriented public service.

  19. OPPORTUNITIES FOR ICT USE IN THE NOTARY PUBLIC SERVICE

    OpenAIRE

    Pavao Gagro

    2015-01-01

    This paper looks at the notary public service in general and its scope of activities. In addition, it deals with the Notarial Code of Conduct (Code of Ethics) written by Vladimir Pappafava in 1896 and, in a certain way, provides a historical overview and comparison of public notary service in respect of the powers now and then. It is indicated that the notary public service, in terms of powers, has not changed much to the present time. Nowadays, when the development of computer science and te...

  20. L’outil numérique au service de l’intelligence collective des territoires

    Directory of Open Access Journals (Sweden)

    Vianney Gerils

    2016-05-01

    Full Text Available Le contexte socio-économique actuel impose aux collectivités locales, de maitriser la dépense publique, d’optimiser leurs actions et de maintenir une qualité de vie et de services pour les populations. L’efficacité d’usage des aménagements est donc un enjeu majeur pour les gestionnaires territoriaux. Aujourd’hui, la connaissance numérique partagée par les décisionnaires, les usagers (open data, data visualisation est un principe premier dans le processus de conception-production des espaces de vie. Dans ce cadre, les outils numériques sont un moyen technique indispensable de mobilisation de cette connaissance, de stimulation de l’intelligence collective au service de l’aménagement durable des territoires. Cet article présente l’état actuel de nos recherches : la conception et l’application d’un outil numérique de diagnostic et de visualisation territoriale pour une aide à la décision planifiée. Notre terrain d’investigation se localise dans le Département du Val de Marne (site pilote avec pour ambitions de collecter, de partager, et de visualiser cartographiquement la donnée : un outil de recherches fondamentales, un support d’actions opérationnelles.

  1. Arm's length delegation of public services

    DEFF Research Database (Denmark)

    Bennedsen, Morten; Schultz, Christian

    2011-01-01

    are incomplete and incentives therefore distorted. We identify two important effects: The incentive effect increases the incentive part of service providers' remuneration and delegation may therefore be a substitute for an explicit complete incentive contract. The bargaining effect improves the bargaining...

  2. Arm's Length Provision of Public Services

    DEFF Research Database (Denmark)

    Bennedsen, Morten; Schultz, Christian

    to a privatization agency and electoral delegation from voters to a government. We identify two powerfull effects of delegation when contracts are incomplete: The incentive effect increases the incentive part of service providers' remuneration and we show that strategic delegation may substitute formal incentive...

  3. Public Library Service for San Benito County.

    Science.gov (United States)

    McGovern, Gail

    A sparsely populated, agricultural area, San Benito County (California) provides library services in conjunction with the Hollister city library and in cooperation with the San Juan Bautista city library. Financing comes from the county general fund. There are no written goals or policy statements and no professionally trained librarians. As…

  4. The Marketing of Public Library Services.

    Science.gov (United States)

    Dragon, Andrea C.

    1983-01-01

    Defines the concept of marketing and relates models involving the exchanges and transactions of markets and charities to services offered by libraries. Market segmentation, understanding the behavior of markets, competition, and movement toward a market-oriented library are highlighted. Nineteen references are cited. (EJS)

  5. Governance and Innovation in Public sector Services

    DEFF Research Database (Denmark)

    Scupola, Ada; Zanfei, Antonello

    2015-01-01

    Based on a longitudinal case study of virtual library development, we highlight three important aspects that characterize the links between governance and innovation in public sector innovation. First, the examined case shows that the organizational complexities have increased in the transition...

  6. Public Service Provision in Clientelistic Political Settlements

    DEFF Research Database (Denmark)

    Whitfield, Lindsay; Hirvi, Marja

    2015-01-01

    's public water utility. It argues that, in order to understand why private-sector participation succeeds or fails and why similar arrangements have different outcomes across developing countries, we need to examine the effects of the informal institutional context, particularly the country...

  7. Professional norms, public service motivation and economic incentives

    DEFF Research Database (Denmark)

    Andersen, Lotte Bøgh

    2007-01-01

    The theories of professions, public service motivation, and economic incentives explain the behaviour of the producers of publicly financed services differently. They emphasize professional norms, sector, and economic incentives, respectively. The few existing attempts to integrate these theories...... have, however, indicated that these factors interact. Using interviews, surveys and registers, the paper investigated how professional norms, economic incentives and sector affected the behaviour of Danish dentists and physicians. It was found that when strong professional norms existed, economic...

  8. Communication and Ethical Behavior in the Public Service

    OpenAIRE

    Arta Musaraj; Julejda Gerxhi

    2010-01-01

    Setting up public administration which operates effectively and taking over responsibilities, both crucial on the point of view of the democracy indicators, requires great effort from all social stake holders in setting up and maintaining a public service organization. This notion implies the setting in function of the instruments and procedures that prevent undesirable behavior and provide encouragement of good behavior among operators of those services. While doing this, communication as a ...

  9. Public service providers and users in the information society

    Directory of Open Access Journals (Sweden)

    Bernt Krohn Solvang

    2015-03-01

    Full Text Available The issue to be discussed in this article is to what extent does ICT create new challenges for the relationship between public service providers and users? It is important to recognize the concept of social capital because the concept is vital to the understanding of access to the information society and efficient functioning of government in its service to citizens. In this way we see social capital as a mediating “institution” between public authorities and the citizens (users.

  10. Endogenous fluctuations and public services in a simple OLG economy

    OpenAIRE

    Thomas Seegmuller

    2003-01-01

    In a simple OLG model, we introduce public services which work as a source of utility. Assuming constant returns to scale in the production, we show that public services promote the occurrence of local indeterminacy. In contrast to a lot of existing contributions which have exploited productive externalities, this paper establishes that the existence of externalities in the utility function can explain the emergence of endogenous fluctuations.

  11. Public Service System of the College Students' Physical Health Standards

    OpenAIRE

    Song Ailing; Chen Kai; Liu Xu

    2013-01-01

    This study optimizes the “college students’ physical health standard” assessment system based on the theory of human physiology. Under the use of “TOMCAT + JSP + SERVLET” computer technology, the physical health assessment and exercise prescription guidance system are established based on the theory. To use the dynamic pages technology and database technology, an interactive and personalized web platform is designed, so that the system has a public service function. The public service system ...

  12. Public-Private Innovation Networks in Services: the dynamics of cooperation in service innovation

    OpenAIRE

    Gallouj, Faïz; Rubalcaba, Luis; Windrum, Paul

    2013-01-01

    This book is devoted to the study of public–private innovation networks in services (ServPPINs). These are a new type of innovation network which have rapidly developed in service economies. ServPPINs are collaborations between public and private service organizations, their objective being the development of new and improved services which encompass both technological and non-technological innovations.The book presents in-depth empirical research from different service sectors across Europe ...

  13. Identifying Student Traits and Motives to Service-Learn: Public Service Orientation among New College Freshmen

    Science.gov (United States)

    Christensen, Robert K.; Stritch, Justin M.; Kellough, J. Edward; Brewer, Gene A.

    2015-01-01

    Among college students, public service motives influence choice of major or job. Although the link between public service motives and prosocial behavior has been established among working adults, researchers have not adequately examined how these motives affect the reported behavior of precareer students. In this article, the authors explored how…

  14. QUALITY GROWTH AND EVALUATION OF PERFORMANCE OF LOCAL PUBLIC SERVICES

    Directory of Open Access Journals (Sweden)

    Remus Gherman

    2015-05-01

    Full Text Available Public sector reform aims to increase performance by improving its efficiency and effectiveness by improving the quality of services provided by public service in order to maximize individual welfare of citizens. The purpose of reform is to improve public services because they have to deal with uncertainties and rapid changes that take place in the internal environmental and external pressures. Public administration, in quality of service provider must make a series of efforts to ensure that citizens know their rights and public services on witch they can benefit taking into account the simplification of service delivery, a high quality of its, new administrative procedures for allocating resources in a transparent way and informing the citizens of standards of services and of the methods of compensation in case if the provided quality is different from that promised. Most important is the fact that the local government must realize that effectiveness involves defining objectives that must be achieved simultaneously with the estimation of the results obtained.

  15. Satellite broadcasting - Capabilities for public service

    Science.gov (United States)

    Marsten, R. B.

    1975-01-01

    Satellite broadcast services to support health-care and educational transmissions must work with small, low-cost terminals in allocated radio-frequency bands. The ATS-6 spacecraft has successfully demonstrated such capability in the bands of non-technical users. It supports interactive television broadcasting to simple, low-cost terminals in a nationwide series of experiments in the delivery of health-care and educational services. ATS-6 achieves this capability with a very large antenna and moderate transmitter power. The coverage limitations inherent in this approach will be overcome by the joint U.S.-Canadian Communications Technology Satellite to be launched in December 1975. The CTS will demonstrate broadcast capability with new, high-power technology in a newly-allocated radio-frequency band. This will make it possible to use smaller antennas, greatly enlarging the area coverage available to the many nontechnical experimenters using CTS for their own needs. A practical application of these technologies is now in development for operational broadcasting services in Japan.

  16. Proposing a competitive intelligence (CI framework for Public Service departments to enhance service delivery

    Directory of Open Access Journals (Sweden)

    Nisha Sewdass

    2012-02-01

    Full Text Available Background: The aim of public service departments in South Africa is to improve service delivery through the transformation and improvement of human resources and the improvement of service delivery practices. Furthermore, it is important for the public service sector in South Africa to improve the quality of its service delivery, not only by comparing its performance with other sectors within South Africa but also by positioning itself amongst the best in the world. This can be achieved by benchmarking with other global industries and by implementing the most recent competitive intelligence strategies, tools and techniques. The environment of the public service organisations consists of competitive forces that impact the functioning of these organisations.Objectives: This article focuses on proposing competitive intelligence-related strategies, tools and techniques for gathering and analysing information in the public service departments in South Africa in order to enhance service delivery.Method: The study was qualitative in nature and was divided into two components, namely, (1 theoretical – through an extensive review of the literature and (2 empirical – an ethnographic study at the chosen public service department, the Department of Home Affairs (DHA. Ethnographic interviews with management-level staff, focus groups and document analysis were used to obtain adequate information to determine the current state of public service delivery in South Africa.Results: The results of the study was the development of a new competitive intelligencerelated framework for gathering and analysing information, and it represents a formal and systematic process of informing managers in public service departments about critical issues that these departments face or are likely to experience in future.Conclusion: The strategic planning tools and techniques of this framework will fill the gap that exists in public service departments. Once this framework has

  17. LEGAL BASES OF THE INSTITUTE OF PUBLIC SERVICE

    Directory of Open Access Journals (Sweden)

    Arkhireeva A. S.

    2015-05-01

    Full Text Available In this article some features of legal regulation of institute of public service are considered. The analysis of the norms of the office right establishing special administrative legal status of public servants is carried out. The author investigated the considerable list of the pre-revolutionary, soviet and modern legal literature devoted to topical issues of institute of public service. The main concept of this article is that the institute of public service is considered by us from a systemacity position. For example, the content of the concept "state position" from the point of view of both standard the contents, and opinions of representatives of the scientific doctrine is opened. The author's definition of the legal category "state position" is offered. Besides, various concepts of understanding of the concept "public service" are presented in article. Thus the author paid attention that earlier in the domestic legislation there was uniform no opinion and standard establishment of the legal category "public service". The main signs of the state position by the legislation of the Russian Empire are given in article. It is noted that in pre-revolutionary Russia legislators identified the concepts "public servant" and "official". This approach, according to the author, wasn't the advantage of the pre-revolutionary legislation, testifying to the low level of legislative equipment

  18. The Political Independence of Public Service Broadcasters

    OpenAIRE

    Hanretty, Chris

    2009-01-01

    Defense Date: 18/12/2009 Examining Board: Adrienne Héritier (EUI/RSCAS), Anker Brink Lund (Copenhagen Business School), Gianpietro Mazzoleni (University of Milan) (External Co-Supervisor), Alexander H. Trechsel (EUI) (Supervisor) François Mény Prize for the Best Comparative Study of Political Institutions, 2010. Version of thesis published as a book "HANRETTY, Chris, Public Broadcasting and Political Interference, Abingdon/New York, Routledge, 2011, Routledge Research ...

  19. Library Resources and Services and Publication Productivity

    OpenAIRE

    Ngah, Z.A.

    2001-01-01

    Present the results of a study that compares the perceived adequacy of library resources for research, the formal channels found to be useful in providing information needed for research, the methods used to keep abreast with current research literature, the problems faced when obtaining information required for research with publication productivity of 83 academic engineers and 239 academic scientists from the University of Malaya and National University of Malaysia. Respondents' views were ...

  20. ATTITUDES OF VEGETABLE FARMERS TOWARDS PUBLIC AGRICULTURAL EXTENSION SERVICES

    Directory of Open Access Journals (Sweden)

    Tala Qtaishat

    2012-01-01

    Full Text Available Among vegetable farmers in Jordan, there are conflicting attitudes towards the extension activities provided by the public sector. Some farmers accept and adopt the recommendations of these activities; on the other hand, some people are not satisfied and consider these activities a waste of time for both the farmers and the government. This situation has serious impacts on the quality, duration and efficiency of the extension activities provided by government related agencies. Also, the situation will end in providing low-quality agricultural extension services to the farmers or providing these services in a non-productive manner. The actual attitudes of vegetable farmers towards Public Agricultural Extension Services (PAES in the Dear Alla Area of Jordan were investigated in this study. A total of 80 vegetable farmers were selected for the study. A questionnaire consisting of two main parts was used for data collection; the first part was related to personal and socio-economic characteristics of the sample individuals. The second part was related to extension activities. A five-point Likert-type scale was used as an instrument to gather primary data. The farmers rated their attitudes toward Public Agricultural Extension Services (PAES through 10 statements related carefully to the Public Agricultural Extension Services. Data analysis was done in two sections, consisting of data description and data inferential analysis. The results of the study revealed that the farmers’ overall attitude towards the public agricultural extension activities was negative. The farmers’ attitudes according to age, experience, educational level and frequency and type of contact with public extension services were also negative. The negative attitude of the participant farmers towards the Public Agricultural Extension Services means that the farmers were not satisfied with these services. Identifying the sources and types of public extension programs, the

  1. Communication and service platform for public safety personnel

    NARCIS (Netherlands)

    Schmidt, J.R.

    2005-01-01

    This paper describes a communication and service platform for public safety personnel. The platform demonstrates just in time provisioning of data and scalable communication services and operates in a heterogeneous network environment with high survivability. As an example use case the design is aim

  2. 34 CFR 685.219 - Public Service Loan Forgiveness Program.

    Science.gov (United States)

    2010-07-01

    ... organization that is publicly funded and whose principal activities pertain to crime prevention, control or reduction of crime, or the enforcement of criminal law. Military service, for uniformed members of the U.S... library or other school-based services; and (ii) Is not a business organized for profit, a labor union,...

  3. Reinventing public service broadcasting in Europe: prospects, promises and problems

    NARCIS (Netherlands)

    Bardoel, J.L.H.; d'Haenens, L.S.J.

    2008-01-01

    New information technologies, liberalizing policies and rapidly changing societies – from mono- to multicultural – entail serious consequences for the prospects of European public service broadcasters in a network society. The European concept of PSB as a comprehensive and universal service is chall

  4. Public Service Motivation and Employment Sector: Attraction or Socialization?

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette; Jacobsen, Christian Bøtcher

    2013-01-01

    relevant for attraction to the public sector nor actual sector of employment. This indicates that within a group of professionals, PSM is probably more associated with the nature of the public service work than the sector itself. Conversely, PSM is found to be severely hampered after job entry, which...

  5. The sense of services in a globalizing public sector

    DEFF Research Database (Denmark)

    Fuglsang, Lars

    This paper represents an attempt to explore in a qualitative way how the microstructure of public private innovation networks in public services (ServPPINs) can be understood. The paper uses the concepts of sensemaking and weak cues from the sensemaking literature to explain how these Serv...

  6. Building trust through public service co-production

    NARCIS (Netherlands)

    Fledderus, J.

    2015-01-01

    - PURPOSE – Co-production of public service delivery is believed to foster trust among users, but little empirical work is devoted to this assumption. Public sector organizations have therefore little knowledge about the conditions that determine whether co-production leads to trust. The paper aims

  7. A strategy for building public service motivation research internationally

    NARCIS (Netherlands)

    Kim, Sangmook; Vandenabeele, W.V.

    2009-01-01

    As the scholarly research on public service motivation (PSM) has grown and the geographic scope of the research has expanded, there is growing concern about whether the conceptual composition and dimensionalities of PSM are appropriate for explaining and predicting public service–related behavior in

  8. Public Service Motivation and Socialization in Graduate Education

    Science.gov (United States)

    Bright, Leonard

    2016-01-01

    The purpose of this study is to explore the extent to which the characteristics of public administration degree programs are related to public service motivation (PSM) using a higher education socialization framework. Using a sample of approximately 500 students enrolled in 26 Master's degree programs across the country, this study confirms that…

  9. Free Legal Services - Attracting Legal Talent for Public Involvement Groups

    International Nuclear Information System (INIS)

    This paper reviews the public service responsibilities of lawyers, and how they can fulfill the annual goal of performing pro bono services by serving certain public involvement groups, including organization involved in Constitutional issues and environmental protection matters. Public involvement groups should consider their needs for legal services and consider soliciting lawyers to serve on their boards or to volunteer legal services which will assist those lawyers in fulfilling their professional obligations under Rules of Professional Conduct. The group should identify specific activities and tasks that require the skills and training of a lawyer, including corporate governance issues; conflict-of-interest questions; the statutory construction of laws, regulations and ordinances; or analysis of potential liability. The addition of a lawyer to advisory boards for governmental agencies and for non-profit boards of charitable, religious, civic, community, environmental and educational organizations may provide those boards with knowledge, analytical approaches and insights that complement the abilities of other board members. Rules of Professional Conduct applicable to lawyers include admonitions for lawyers to provide 'Public Service'. Representative of many rules, the American Bar Association Model Rule 6.1, entitled 'Voluntary Pro Bono Publico Service' addresses every lawyer's professional responsibility to provide legal services to those 'unable to pay'. This Model Rule exhorts each lawyer to provide fifty (50) hours of legal services without fee or expectation of fee to persons of limited means or charitable, religious or civic, community, governmental and educational organizations or to individuals, groups or organizations seeking 'to secure or protect civil rights, civil liberties, or public rights, or charitable, religious, civic, community, governmental and educational organizations in matters in furtherance of their purposes, where the payment of

  10. Increasing the Delivery of Preventive Health Services in Public Education.

    Science.gov (United States)

    Cruden, Gracelyn; Kelleher, Kelly; Kellam, Sheppard; Brown, C Hendricks

    2016-10-01

    The delivery of prevention services to children and adolescents through traditional healthcare settings is challenging for a variety of reasons. Parent- and community-focused services are typically not reimbursable in traditional medical settings, and personal healthcare services are often designed for acute and chronic medical treatment rather than prevention. To provide preventive services in a setting that reaches the widest population, those interested in public health and prevention often turn to school settings. This paper proposes that an equitable, efficient manner in which to promote health across the life course is to integrate efforts from public health, primary care, and public education through the delivery of preventive healthcare services, in particular, in the education system. Such an integration of systems will require a concerted effort on the part of various stakeholders, as well as a shared vision to promote child health via community and institutional stakeholder partnerships. This paper includes (1) examination of some key system features necessary for delivery of preventive services that improve child outcomes; (2) a review of the features of some common models of school health services for their relevance to prevention services; and (3) policy and implementation strategy recommendations to further the delivery of preventive services in schools. These recommendations include the development of common metrics for health outcomes reporting, facilitated data sharing of these metrics, shared organization incentives for integration, and improved reimbursement and funding opportunities. PMID:27542653

  11. 76 FR 5375 - Public Availability of General Services Administration FY 2010 Service Contract Inventory

    Science.gov (United States)

    2011-01-31

    ... ADMINISTRATION Public Availability of General Services Administration FY 2010 Service Contract Inventory AGENCY: Office of Acquisition Policy; General Services Administration (GSA). ACTION: Notice. SUMMARY: This notice... Consolidated Appropriations Act of 2010 (Pub. L. 111-117), GSA is publishing this notice to advise the...

  12. Change of public transport services for CERN

    CERN Multimedia

    From 9 December onwards, the Number 9 bus, which used to run from Petit-Bel-Air all the way through to CERN, will terminate at Cornavin. With the first stretch of the new Cornavin-Meyrin-CERN tram route now in service, trams 14 and 16 will run from Cornavin to Avanchet (next to the Balexert shopping centre). During construction of the section through to Meyrin and CERN, two new bus services will be available from Avanchet, the 55 to Meyrin Village and the 56 to CERN. The Y bus route has been modified between Blandonnet and the Hôpital de la Tour: buses will no longer transit via Meyrin-Village but via the Meyrin-Satigny business park. The Y bus route has also been extended from Blandonnet to Avanchet so as to establish a connection with the tram routes 14 and 16. To get to CERN from Cornavin station during this period, you should therefore take a number 14 or 16 tram and then a number 56 bus. For further information: www.tpg.ch

  13. Duties and Powers of Local Public Authorities in the Management of Decentralized Public Services

    Directory of Open Access Journals (Sweden)

    BILOUSEAC Irina Adriana

    2013-05-01

    Full Text Available Due to the transition from a centralized system to a decentralization of the public administration, the responsibilities of the parties involved in the organization and functioning of decentralized public services have changed, a number of administrative and financial powers being transferred from central to local level. The idea from which we started our scientific approach is the fact that the responsibility for the operation of a particular public service does not belong to a single authority. Given the importance of these services for local communities we can consider to be necessary to establish the responsibilities and powers of local public authorities in the field of decentralized public services and to identify how responsibility is divided between several levels of administrative authorities.

  14. Public Service Motivation and Monetary Incentives: Substitutes or Motivation Crowding?

    DEFF Research Database (Denmark)

    Jacobsen, Christian Bøtcher

    2011-01-01

    Motivation is probably one of the most important determinants for organizational performance, because it stimulates effort and effective behaviors among people in the organization. But what type of motivation should public managers rely on? The PSM literature has argued that public service...... motivation is the most important type of motivation in the delivery of public service, because it substitutes for egoistic motivation. Organizations whose members have high levels of PSM are therefore expected to be less dependent on utilitarian motivators such as monetary incentives. Motivation crowding...... theory, on the other hand, argues that the relationship is opposite, so it is the degree of incentives that affects motivation. Both arguments lead to expectations of an association between public service motivation and monetary incentives, but so far this complex relationship has not been entangled...

  15. Governance and Innovation in Public sector Services

    DEFF Research Database (Denmark)

    Scupola, Ada; Zanfei, Antonello

    2015-01-01

    . Second, we provide evidence of increasing cocreation activities in which end users are involved not only in choosing out of a given menu of alternative solutions to given problems, but also in the definition of the menu itself, and in shaping and implementing innovative solutions. Third, the increasing......Based on a longitudinal case study of virtual library development, we highlight three important aspects that characterize the links between governance and innovation in public sector innovation. First, the examined case shows that the organizational complexities have increased in the transition...... involvement of users has created important innovation opportunities that are more and more characterized by their frugal/bricolage nature, hence more localized but not necessarily trivial and relatively easy to diffuse to different contexts....

  16. Governance of Public Service Media in Poland: The Role of the Public

    OpenAIRE

    Michal Glowacki

    2015-01-01

    This paper analyzes the role of the public in governance processes in public service media (PSM) in Poland in the post mass-media era, characterized by participatory culture and network practices. Referencing the findings of the “Democratization of media policy in the digital ecosystems” (2014–2015) research project, the study aims to map the effectiveness of existing tools, practices and attitudes toward opening-up Polish public media enterprises to the public. Examination of media regulatio...

  17. NEW PUBLIC MANAGEMENT ELEMENTS IN ROMANIA'(tm)S PUBLIC SERVICES IN THE EUROPEAN CONTEXT

    OpenAIRE

    Moraru Marilena Ortansa

    2012-01-01

    New Public Management (NPM) is considered as a global paradigm emerging in response to economic, institutional, political, and ideological changes.Many attempts to define the New Public Management have been made and there are several definitions of this notion, referring to the implementation of management ideas from business and private sector into the public services.Over the past few years, Romania has been facing a great challenge as it has to enhance its public management for achieving t...

  18. NEW PUBLIC MANAGEMENT ELEMENTS IN ROMANIA’S PUBLIC SERVICES IN THE EUROPEAN CONTEXT

    OpenAIRE

    Moraru Marilena Ortansa

    2012-01-01

    New Public Management (NPM) is considered as a global paradigm emerging in response to economic, institutional, political, and ideological changes.Many attempts to define the New Public Management have been made and there are several definitions of this notion, referring to the implementation of management ideas from business and private sector into the public services.Over the past few years, Romania has been facing a great challenge as it has to enhance its public management for achieving t...

  19. Public Health Services for Foreign Workers in Malaysia.

    Science.gov (United States)

    Noh, Normah Awang; Wahab, Haris Abd; Bakar Ah, Siti Hajar Abu; Islam, M Rezaul

    2016-01-01

    The objective of this study was to know the status of the foreign workers' access to public health services in Malaysia based on their utilization pattern. The utilization pattern covered a number of areas, such as frequency of using health services, status of using health services, choice and types of health institutions, and cost of health treatment. The study was conducted on six government hospitals in the Klang Valley area in Kuala Lumpur, Malaysia. Data were collected from 600 foreign patients working in the country, using an interview method with a structured questionnaire. The results showed that the foreign workers' access to public health services was very low. The findings would be an important guideline to formulate an effective health service policy for the foreign workers in Malaysia. PMID:27177326

  20. Service Quality Dimensions in Public Library: Nothern Area Experienced

    Directory of Open Access Journals (Sweden)

    Zaherawati Zakaria

    2011-01-01

    Full Text Available Problem statement: Service quality has emerged as a key strategic issue in management. The service quality assessment tool SERVQUAL was introduced the dimensions of tangibles, reliability, responsiveness and assurance and empathy dimensions of service quality. Approach: The objective of this study is to investigate which service quality dimensions that mostly influenced the service quality in public library in Sungai Petani. The study was conducted among library users and the information was gathered via questionnaires which consisted of structured questions. In this study, simple random sampling was used where only 132 respondents were selected. The discussion methods are using the Descriptive Statistic and Multiple Regressions used to analyze the result of this study. Results: The findings indicated that all three hypotheses which are tangible dimension, reliability dimension and responsiveness dimension was accepted by the researchers. Based on the finding, the reliability dimension is a significant with service quality in public library Sungai Petani which is mostly influenced user’s in using the services. However the researchers recommend that the management of public library Sungai Petani needs to focus on several services that needs further improvement such as the Online Public Access Catalogue (OPAC and welcoming atmosphere is important part of providing excellent services towards modern library service. Conclusion: In future research, the library’s management should take an effort to create the pleasant surroundings to encourage the widest possible segment of the population to use the library and to regard it as an essential part of community life and more ‘user friendly’ with the customers.

  1. Public services and the service economy: individualism and the choice agenda

    OpenAIRE

    Jordan, Bill

    2006-01-01

    This article argues that services have been under-theorised, in both welfare economics and social policy analysis. Programmes for opening up public services for competition and choice, and for widening the scope for ‘targeted’ services, treat them as analogous to goods. This ignores relational and contextual elements in human well-being, and the potentially crucial role of services in meeting such needs. The author calls for co-operation between economists and social policy analysts in fillin...

  2. Systemic Model for Optimal Regulation in Public Service

    Directory of Open Access Journals (Sweden)

    Lucica Matei

    2006-05-01

    Full Text Available The current paper inscribes within those approaching the issue of public services from the interdisciplinary perspective. Public service development and imposing standards of efficiency and effectiveness, as well as for citizens’ satisfaction bring in front line the systemic modelling and establishing optimal policies for organisation and functioning of public services. The issue under discussion imposes an interface with powerful determinations of social nature. Consequently, the most adequate modelling might be that with a probabilistic and statistic nature. The fundamental idea of this paper, that obviously can be broadly developed, starts with assimilating the way of organisation and functioning of a public service with a waiting thread, to which some hypotheses are associated concerning the order of provision, performance measurement through costs or waiting time in the system etc. We emphasise the openness and dynamics of the public service system, as well as modelling by turning into account the statistic knowledge and researches, and we do not make detailed remarks on the cybernetic characteristics of this system. The optimal adjustment is achieved through analysis on the feedback and its comparison with the current standards or good practices.

  3. Assessing users satisfaction with service quality in Slovenian public library

    Directory of Open Access Journals (Sweden)

    Igor Podbrežnik

    2016-07-01

    Full Text Available Purpose: A research was made into user satisfaction with regard to the quality of library services in one of the Slovenian public libraries. The aim was to establish the type of service quality level actually expected by the users, and to determine their satisfaction with the current quality level of available library services.Methodology: The research was performed by means of the SERVQUAL measuring tool which was used to determine the size and direction of the gap between the detected and the expected quality of library services among public library users.Results: Different groups of users provide different assessments of specific quality factors, and a library cannot satisfy the expectations of each and every user if most quality factors display discrepancies between the estimated perception and expectations. The users expect more reliable services and more qualified library staff members who would understand and allocate time for each user’s individual needs. The largest discrepancies from the expectations are detected among users in the under-35 age group and among the more experienced and skilled library users. The results of factor analysis confirm the fact that a higher number of quality factors can be explained by three common factors affecting the satisfaction of library users. A strong connection between user satisfaction and their assessment of the integral quality of services and loyalty has been established.Research restrictions: The research results should not be generalised and applied to all Slovenian public libraries since they differ in many important aspects. In addition, a non-random sampling method was used.Research originality/Applicability: The conducted research illustrates the use of a measuring tool that was developed with the aim of determining the satisfaction of users with the quality of library services in Slovenian public libraries. Keywords: public library, user satisfaction, quality of library services, user

  4. Les immigrants dans les regions metropolitaines de recensement au Canada

    OpenAIRE

    Schellenberg, Grant

    2004-01-01

    Dans ce rapport, on examine les facteurs des immigrants dans les regions metropolitaines de recensement (RMR) au Canada, les repercussions sur les services publics offerts dans les regions urbaines et les caracteristiques de l'emploi des immigrants.

  5. Public service of radioactive waste management for small producers

    International Nuclear Information System (INIS)

    By Governmental decree of May 1999, the Agency for radwaste management (ARAO) was authorized as a state public service for managing radioactive waste from small producers. By this decree the ARAO also became the operator of the Central Interim Storage intended for radioactive waste from industry, medicine and research, located in Brinje near Ljubljana. In this paper the current situation will be presented, together with plans for improving public service and the necessary refurbishment and modernization of the storage facility. Execution of the proposed measures, modifications and a modernization will ensure proper and safe storing of all radioactive waste from small producers produced in Slovenia, thus fulfilling the requirements for full operation of the public service of radioactive waste management.(author)

  6. Emerging markets for satellite data communications in the public service

    Science.gov (United States)

    Potter, J. G.

    1978-01-01

    The paper discusses some of the current and potential markets for satellite data communications as projected by the Public Service Satellite Consortium (PSSC). Organizations in the public service sector are divided into three categories, depending on their expected benefits and organizational changes due to increased satellite telecommunications use: A - modest institutional adjustments are necessary and significant productivity gains are likely; B - institutional requirements picture is promising, but more information is needed to assess benefits and risk; and C - major institutional adjustments are needed, risks are high but possible benefits are high. These criteria are applied to the U.S. health care system, continuing education, equipment maintenance, libraries, environmental monitoring, and other potential markets. The potential revenues are seen to be significant, but what is needed is a cooperative effort by common carriers and major public service institutions to aggregate the market.

  7. Demand Side Factors of Local Public Services in Estonia

    Directory of Open Access Journals (Sweden)

    Janno Reiljan

    2012-12-01

    Full Text Available The goal of this paper is to quantitatively assess the relationships between the service structure and size and age structure of the population, as well as the income levels and employment structure of Estonian municipalities. The article consists of three parts. The first part deals with the relationships between the demand for local public services and the main parameters that characterize the population of a municipality based on existing theoretical and empirical studies. The second part outlines the relationship between the models of optimal public service delivery areas and population structure and income levels. In the third part an empirical analysis is carried out to assess the relationship between the structure of Estonian municipal expenditures (by service type and population size and age structure, as well as work related income (salary level and employment structure.

  8. Public service motivation og jobvalg: Serviceproduktion eller serviceregulering?

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette

    2012-01-01

    interviews med sidsteårs-socialrådgiverstuderende, der efter endt uddannelse kan beskæftige sig med såvel produktion som regulering af offentlige ydelser i både offentlig og privat regi, undersøger denne artikel derfor sammenhængen mellem public service motivation og jobvalget serviceproduktion eller......Litteraturen omkring public service motivation har traditionelt fokuseret på, hvad individers motivation betyder for tiltrækning til offentlig eller privat ansættelse, mens betydningen af karakteren af de ydelser, der leveres i de to sektorer, er overset. Gennem spørgeskemaundersøgelser og...

  9. A Liquid work-life under public service contracting

    DEFF Research Database (Denmark)

    Lindholst, Christian

    for staff, however, are only poorly understood in current theory and research on public service contracting through partial concepts and a tendency to focus merely on negative outcomes. Against this shortfall, the aim in this paper is to build a conceptually and empirically richer and more authentic account...... – of both positive and negative kinds. Especially, public service contracting can be seen as a mechanism for inclusion and exclusion as well as transformation and development. However, by comparing the two cases it can be concluded that higher degrees of liquefaction results in more negative outcomes...

  10. Proposal of catalogue of ICT services of public sector

    OpenAIRE

    Petr, Jakub

    2014-01-01

    Bachelor thesis called Proposal of catalogue of ICT services of public sector is dealing with the way how catalogue will help to effectively manage public sector's ICT. Catalogue should serve to record at first provided, at second supplied services. Then it should be divided de-pending on the way how it is serving. Next option for finding a solution is also the first analysis of possible condition and its comparison with conditions in other countries (e.g. the Great Britain). Due to possible ...

  11. Public Procurement Incentives for Sustainable Design Services: Swedish Experiences

    OpenAIRE

    Josefin Sporrong; Jan Bröchner

    2009-01-01

    When procuring building design services, public clients may provide incentives for the development of design tools and management practices that lead to more sustainable buildings. Procedures for selecting design professionals, including the choice of contract award criteria, can be analysed as the outcome of external and internal factors that influence procuring units. This investigation studies how the selection procedures that Swedish municipal clients rely on when procuring services from ...

  12. Rights of patients required in a public service ombudsman

    OpenAIRE

    Maristela Santini Martins; Priscila Becher Goese; Marta Martins Barrionovo; Maria Cristina Komatsu Braga Massarollo

    2015-01-01

    Objective: analyzing the rights of patients required in a public service ombudsmen. Methods: an exploratory, descriptive study of documentary research. 109 complaint forms coming from the basic network were analyzed, related to 12 Basic Health Units located within the Southern Health Technical Supervision. Results: grouped into four categories of required rights: access to goods and services (62.4%) being, access to specialized exams (28.7%), access to consultations (16.6%), referral to a spe...

  13. Remodeling of Rural Public Service Supply Mechanism under the Background of New Village Construction

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    Under the background of new village construction, the necessity of remodeling the supply mechanism of rural public service is expounded. It is conducive to improving the capability of public service to satisfy farmers’ demand; to constructing a rural diversified public service system and improving the supply efficiency of rural public goods; to realizing the equalization of urban-rural public services to coordinate urban-rural development. Problems in the supply of Chinese rural public services are analyzed:the demand of rural public goods is enormous, governmental fiscal expenditure is insufficient; social organization is imperfect and public service capability is weak; urban-rural gap is large and the supply of pubic service is unequal; the system of rural public service is single and the functions are imperfect; the market degree of rural public service is low and the efficiency needs improving. In view of these problems, the strategies for remodeling the supply mechanism of rural public service are put forward, covering intensifying the input intensity of the government, expanding the coverage of public services; vigorously supporting the development of social organization and improving its capability of public goods; breaking through dual system and realizing the equalization of urban-rural public service; perfecting rural diversified public services and perfecting its public service functions; promoting the market progress of rural public services and improving the efficiency of public service.

  14. PUBLIC SERVICES AND THE EURO-REGIONAL COOPERATION

    Directory of Open Access Journals (Sweden)

    Badulescu Alina

    2012-07-01

    Full Text Available Besides the goods and private services, covering the specific needs of individual or groups based on specific mechanisms of demand and supply, human needs can be addressed also through public services. They are designed to meet the general interests of members of a community or society at large and established by public authorities, subject to certain fundamental principles of organization and operation, such as: the principle of efficiency, the principle of equity, the principle of continuity, the principle of movability and the principle of decentralization. In the same time, public services involve in many areas of economic and social life is not just a national issue, but also have characteristics and provision ways at international, regional and euro-regional level. This paper underlines the main areas of euro-regional co-operation interest in the public services sectors, such as: the sectors of environment, agriculture and territorial planning, the sectors of transportation, security and telecommunication, the sector of the economy and labour force, the sector of cross-border populations: social protection and public health, the sectors of education, research and culture.

  15. Functions of Relationship Capital in Rural Public Sports Service

    Institute of Scientific and Technical Information of China (English)

    Wanjing; ZHU

    2014-01-01

    The field survey of two natural villages found that the relationship capital plays an important role in rural public sports service benefiting from the rural elite operation mode. However,negative effect brought by the relationship capital should not be neglected,including distorting the social equity,increasing social transaction cost,and weakening the public trust in government. It is a top priority to effectively evade its negative effect and bring into full play huge potential of the relationship capital.

  16. Making public television social? Public service broadcasting and the challenges of social media

    NARCIS (Netherlands)

    J. van Dijck; T. Poell

    2014-01-01

    This article investigates how the rise of social media affects European public service broadcasting (PSB), particularly in the United Kingdom and The Netherlands. We explore the encounter of "social" and "public" on three levels: the level of institution, professional practice, and content. After in

  17. SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS

    Directory of Open Access Journals (Sweden)

    Filipa Fonseca

    2010-06-01

    Full Text Available The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport service taking into account both internal and external perspectives. In order to analyse this relationship, the concepts of service quality, consumer satisfaction and dissatisfaction are assessed. A model of analysis is developed aiming at explaining this relationship and guiding the empirical study. This is based on an exploratory case study of a metro company in Europe. The results of the study put in evidence two key findings. The first is related to the level of service quality in its main dimensions. We conclude that reliability, security, speed, comfort and punctuality are quality dimensions of greater importance for the public transport services. Secondly, the study explores satisfaction and their determinants. Despite literature stipulates the existence of a distinction between the constructs of quality and satisfaction, this study found that the transport company, non-customers and customers clearly do not make such a distinction.

  18. Public health service administration and academia. A joint venture.

    Science.gov (United States)

    Campbell, B F; King, J B

    1992-12-01

    Joint ventures between service and academia are designed to enhance the quality of client services, enrich faculty teaching experiences and skills, and strengthen communication channels. The joint venture described in this article is an example of how public health nursing services and academia can be united through faculty participation in administration. Included in the discussion are the impetus for the project, the contract negotiations, the positive outcomes and disadvantages of the venture, and questions that should be raised when a similar venture is considered.

  19. The relationship between service quality and customer satisfaction in public transport services

    OpenAIRE

    Fonseca, Filipa; Brito, Carlos; Pinto, Sofia

    2009-01-01

    This paper reports on a study that explores the relationship between service quality and customer satisfaction in a public transport service taking into account both internal and external perspectives. In order to analyse this relationship, the concepts of service quality, consumer satisfaction and dissatisfaction are assessed. A model of analysis was developed which aimed at explaining this relationship and guide the empirical study. This was based on an exploratory case study...

  20. Personal Establishment and Accomplishment of Public Service Values

    Directory of Open Access Journals (Sweden)

    Mirko PEČARIČ

    2013-02-01

    Full Text Available Public objectives are mostly developed within public administrations, which despite apparent Weberian rationality work mainly evolutionarily, i.e. by imitation of what already works in other areas and what randomly brings good results. The rule of law that is fundamental to the Western democratic order cannot work without morality and legal values. If we want workable values, we must understand them at their core, which is not the domain of law. The starting point is an individual who operates primarily on the basis of his personal characteristics regardless of all the present theories of the public administration. Entering into the unknown with full preparedness for the changes will be the motto of the future public administration. We are much closer to such a stance if we know how the public service values are really established and implemented.

  1. Research, Publication, and Service Patterns of Florida Academic Librarians

    Science.gov (United States)

    Henry, Deborah B.; Neville, Tina M.

    2004-01-01

    In an effort to establish benchmarks for comparison to national trends, a web-based survey explored the research, publication, and service activities of Florida academic librarians. Participants ranked the importance of professional activities to the tenure/promotion process. Findings suggest that perceived tenure and promotion demands do…

  2. Public Service Motivation Research : Achievements, Challenges, and Future Directions

    NARCIS (Netherlands)

    Perry, James L.; Vandenabeele, Wouter

    2015-01-01

    This article takes stock of public service motivation research to identify achievements, challenges, and an agenda for research to build on progress made since 1990. After enumerating achievements and challenges, the authors take stock of progress on extant proposals to strengthen research. In addit

  3. University Students' Views of a Public Service Graduation Requirement

    Science.gov (United States)

    Moely, Barbara E.; Ilustre, Vincent

    2011-01-01

    As New Orleans began to rebuild after Hurricane Katrina, Tulane University also began its recovery process. A new initiative in the recovery was the establishment of a public service graduation requirement for undergraduate students. Attitudes toward the requirement were assessed for 290 first-year and 257 advanced students in fall 2006. The…

  4. England needs an integrated public services ombudsman, organised regionally

    OpenAIRE

    Berry, Richard

    2013-01-01

    The House of Commons Public Administration Committee is currently considering the role of the Parliamentary and Health Service Ombudsman. Professor Patrick Dunleavy, Co-Director of Democratic Audit gave evidence at the Committee’s most recent hearing on the topic. In this post, Richard Berry summarises the evidence presented and highlights key recommendations for improving the Ombudsman’s role in citizen redress.

  5. Croatia : Fiscal (De)centralization and Public Service Delivery

    OpenAIRE

    World Bank, (WB)

    2012-01-01

    This report discusses the contours of a possible strategic direction, the necessary basic institutional set up for implementation, and key reform policy options to be tackled in order to complete the foundations of the decentralization reform initiated in 2001. Croatia is still a highly centralized country in terms of decision making on public service financing and delivery, as compared to...

  6. Development through Empowerment: Delivering Effective Public Services - A Literature Review

    OpenAIRE

    Xu, Guo

    2013-01-01

    This paper reviews the channels through which empowerment may improve the efficiency and quality of public service delivery, particularly in developing Asia. Departing from a macro perspective, we focus and revisit microeconomic evidence for three broad measures aimed at empowering the poor: empowerment through voice, empowerment through exit, and empowerment through information.

  7. Lost in translation. How public professional services reconfigure professional practices

    NARCIS (Netherlands)

    Lindemann, B.D.

    2014-01-01

    Performance of public professional services (PPS) form an ongoing debate, often linked to NPM, between politicians, managers, professionals and citizens. The introduction of NPM has presumably led to the managerialization of professional practices, it is perceived as a managerial discourse focused o

  8. 5 CFR 2635.101 - Basic obligation of public service.

    Science.gov (United States)

    2010-01-01

    ... 5 Administrative Personnel 3 2010-01-01 2010-01-01 false Basic obligation of public service. 2635.101 Section 2635.101 Administrative Personnel OFFICE OF GOVERNMENT ETHICS GOVERNMENT ETHICS STANDARDS... shall disclose waste, fraud, abuse, and corruption to appropriate authorities. (12) Employees...

  9. Public health capacity in the provision of health care services.

    Science.gov (United States)

    Valdmanis, Vivian; DeNicola, Arianna; Bernet, Patrick

    2015-12-01

    In this paper, we assess the capacity of Florida's public health departments. We achieve this by using bootstrapped data envelopment analysis (DEA) applied to Johansen's definition of capacity utilization. Our purpose in this paper is to measure if there is, theoretically, enough excess capacity available to handle a possible surge in the demand for primary care services especially after the implementation of the Affordable Care Act that includes provisions for expanded public health services. We measure subunit service availability using a comprehensive data source available for all 67 county health departments in the provision of diagnostic care and primary health care. In this research we aim to address two related research questions. First, we structure our analysis so as to fix budgets. This is based on the assumption that State spending on social and health services could be limited, but patient needs are not. Our second research question is that, given the dearth of primary care providers in Florida if budgets are allowed to vary is there enough medical labor to provide care to clients. Using a non-parametric approach, we also apply bootstrapping to the concept of plant capacity which adds to the productivity research. To preview our findings, we report that there exists excess plant capacity for patient treatment and care, but question whether resources may be better suited for more traditional types of public health services. PMID:24687803

  10. Empirical Approaches of the Public-Private Partnership in the Services of Public Utility

    Directory of Open Access Journals (Sweden)

    Lucica Matei

    2006-12-01

    Full Text Available The paper approaches from a theoretical and empirical perspective the public-private partnership in Romania with special reference to the services of public utility. The premises for the approach are as follows: 1. The economic-social development and the reform of the public sector in the world, with the corresponding budgetary constraints and cutting off the number of jobs in the public sector represent dimensions of the development of the change management, known on world level since the ’80s period. These issues have created the conditions and opportunities for new economic, managerial, social, political concepts and theories of law and have “invented” new models of public services to which specific models of management correspond. The theory is enriched with new dimensions switching from an immediate conception of the public sector reform and public services reform – that can be temporarily delimited in a political mandate – to a conception based on stages, with rules that are well thought, accepted and understood by all the involved actors (politicians, users-citizens, suppliers. 2. The development of the adequate institutional context for the promotion of the public-private partnership simultaneously with the stable, coherent legal context inscribes in extremely diverse backgrounds, differing from country to country and awarding a different place to the intervention of the public power, within the framework of the capacity building process. Therefore, the models promoted by the developed countries can be considered experiences, varying from a public service to another, from a city to another or from country to country, requiring contextual, cultural, economic, social adjustments. 3. The public authority through the public-private partnership seeks an improvement of the public service quality and the private operator seeks a profit proportional with the capital invested, with his competencies and risks. The diversity of the

  11. Rights of patients required in a public service ombudsman

    Directory of Open Access Journals (Sweden)

    Maristela Santini Martins

    2015-07-01

    Full Text Available Objective: analyzing the rights of patients required in a public service ombudsmen. Methods: an exploratory, descriptive study of documentary research. 109 complaint forms coming from the basic network were analyzed, related to 12 Basic Health Units located within the Southern Health Technical Supervision. Results: grouped into four categories of required rights: access to goods and services (62.4% being, access to specialized exams (28.7%, access to consultations (16.6%, referral to a specialist (5.7%, referral for urgent/emergency cases (1.3%, monitoring through home visits (7.6%, guaranteed medications (2.5%. Quality of health services (36.9% divided into: decent, considerate and respectful care (26.8%, guidance/clarification (9.6%, and public disclosure of government programs (0.6% and adequate infrastructure (0.6%. Conclusion: the rights that patients required are related to access, quality, treatment and adequate infrastructure.

  12. Restructuring public mental health and substance abuse service systems.

    Science.gov (United States)

    Godbole, A; Temkin, T; Cradock, C

    1998-01-01

    The authors originally circulated the concepts in this proposal during May 1995. The purpose was to support an open, public dialogue regarding the restructuring of the mental health and substance abuse services in Illinois in anticipation of Medicaid funding changes. Restructuring mental health and substance abuse service systems should follow certain key principles. These principles are applicable to other states, particularly those large in territory and population. The authors propose the temporary use of multiple managed care companies serving as administrative services only (ASO) organizations, each of whom would have responsibility for a given geographic portion of a state. The role of the ASOs would be to organize providers into networks on a regional basis and transfer managed care expertise in financing and clinical management to the relevant state departments and provider groups. Changes in the service delivery system would be phased in over time with reorganization of key components of the system during each phase. Where the provision of mental health, substance abuse, and social services is split among multiple state agencies, these agencies would be merged to achieve unified funding and administrative efficiency. Patients and advocacy organizations would play a key role in overseeing and shaping system restructuring at all levels, including a governmental board reporting to the governor, overseeing ASO organizations' operations and assuring quality and access at the provider level. The authors propose funding of public behavioral health services through use of a tiered, integrated funding model. PMID:9502053

  13. 75 FR 66054 - Nondiscrimination on the Basis of Disability in State and Local Government Services, Public...

    Science.gov (United States)

    2010-10-27

    ... Disability in State and Local Government Services, Public Accommodations and in Commercial Facilities... Web Information and Services of State and Local Government Entities and Public Accommodations; Nondiscrimination on the Basis of Disability in State and Local Government Services; Accessibility of...

  14. Exploring Public Perception of Paratransit Service Using Binomial Logistic Regression

    Directory of Open Access Journals (Sweden)

    Hisashi Kubota

    2007-01-01

    Full Text Available Knowledge of the market is a requirement for a successful provision of public transportation. This study aims to explore public perception of paratransit service, as represented by the user and non-user of paratransit. The analysis has been conducted based on the public’s response, by creating several binomial logistic regression models using the public perception of the quality of service, quality of car, quality of driver, and fare. These models illustrate the characteristics and important variables to establish whether the public will use more paratransit in the future once improvements will have been made. Moreover, several models are developed to explore public perception in order to find out whether they agree to the replacement of paratransit with other types of transportation modes. All models are well fitting. These models are able to explain the respondents’ characteristics and to reveal their actual perception of the operation of paratransit. This study provides a useful tool to know the market in greater depth.

  15. Multihazard risk analysis and disaster planning for emergency services as a basis for efficient provision in the case of natural hazards - case study municipality of Au, Austria

    Science.gov (United States)

    Maltzkait, Anika; Pfurtscheller, Clemens

    2014-05-01

    Multihazard risk analysis and disaster planning for emergency services as a basis for efficient provision in the case of natural hazards - case study municipality of Au, Austria A. Maltzkait (1) & C. Pfurtscheller (1) (1) Institute for Interdisciplinary Mountain Research (IGF), Austrian Academy of Sciences, Innsbruck, Austria The extreme flood events of 2002, 2005 and 2013 in Austria underlined the importance of local emergency services being able to withstand and reduce the adverse impacts of natural hazards. Although for legal reasons municipal emergency and crisis management plans exist in Austria, they mostly do not cover risk analyses of natural hazards - a sound, comparable assessment to identify and evaluate risks. Moreover, total losses and operational emergencies triggered by natural hazards have increased in recent decades. Given sparse public funds, objective budget decisions are needed to ensure the efficient provision of operating resources, like personnel, vehicles and equipment in the case of natural hazards. We present a case study of the municipality of Au, Austria, which was hardly affected during the 2005 floods. Our approach is primarily based on a qualitative risk analysis, combining existing hazard plans, GIS data, field mapping and data on operational efforts of the fire departments. The risk analysis includes a map of phenomena discussed in a workshop with local experts and a list of risks as well as a risk matrix prepared at that workshop. On the basis for the exact requirements for technical and non-technical mitigation measures for each natural hazard risk were analysed in close collaboration with members of the municipal operation control and members of the local emergency services (fire brigade, Red Cross). The measures includes warning, evacuation and, technical interventions with heavy equipment and personnel. These results are used, first, to improve the municipal emergency and crisis management plan by providing a risk map, and a

  16. Report made on behalf of the mixed parity commission in charge of the text proposal about the remaining dispositions to be discussed of the project of law relative to the electric and gas public utilities and to the electric and gas companies; Rapport fait au nom de la Commission mixte paritaire chargee de proposer un texte sur les dispositions restant en discussion du projet de loi relatif au service public de l'electricite et du gaz et aux entreprises electriques et gaziere

    Energy Technology Data Exchange (ETDEWEB)

    Lenoir, J.C.; Poniatowski, L

    2004-07-01

    This project of law aims to adapt the electricity and gas sector to the new economical context of opening of the energy markets to competition. It gives to energy companies the internal organization base necessary to warrant a high level of service and a transparent and non-discriminatory access of third parties to transport and distribution networks. These evolutions will allow Electricite de France (EdF) and Gaz de France (GdF) companies to compete on equal terms with their European competitors. It confirms first the prime role of public utility of both companies and then transposes the dispositions of the European directives relative to the organization of EdF and GdF integrated companies. It foresees the creation of two daughter companies for the management of energy transport activities. The project of law foresees also the change of the status of EdF and GdF companies and the reform of the retirement pensions of the personnel. This report presents, first, in a comparative table the articles adopted by the French house of commons and the changes adopted by the Senate. Then, a common text is proposed by the mixed parity commission for the articles that remained under discussion. (J.S.)

  17. [How a brand strategy strengthen the public service mission].

    Science.gov (United States)

    Ouazan, J-M; Blaise-Pagès, L; Le Failler, F

    2013-05-01

    Commercial companies or public service mission, today all organizations must manage their brand. For a public service organization, also, the brand is an asset that enhances its visibility to the various partners. A brand is a collection of signs that distinguishes it, it or the products and services it offers. In recent years, we are witnessing the valorization of public service mission brand in an objective of visibility but also for internal cohesion. Developing a brand brings benefits in its identification and knowledge by users but also within the institutional environment. This value can also be an economic booster. With a strong brand, the organization may reduce communication expenses. In recent years, we attend an important development of the territory marks. Concerning the Établissement français du sang (EFS) when it was created in 2000, it is the act of donation of blood, which was enhanced by the "Don du sang" logotype and not the institution. As a consequence, the logotype "EFS" was very discreet. But more than 10 years after, this situation has to evolve. The EFS is not just a blood transfusion organization. Beyond blood donations, the EFS has developed other activities (cell and tissue therapy, IHR, clinics, research, etc.). With the "new generation" blood centers, it is an opportunity to think over the brand EFS. This is why EFS has decided to develop a brand strategy, the ground of all communication policies.

  18. Research on land information web query service for public

    Science.gov (United States)

    Liang, Dongdong; Li, Lin; Song, Pingchao; Cheng, Yang; Mei, Song; Min, Yuan

    2009-10-01

    With economics developing fast and internet spreading extensively, the public strongly desire to know about land information. Especially, the policy, Land registration information available to the public inquiry approach, has been executed since March 1st, 2003, which gives the Land Department with guidance to build land information web query service for public. Land information web query service for public requires Land Management Department to provide land registration information which contains attribute and graphics information. When it comes to querying attribute information, precise and fuzzy query methods are commonly used in realistic applications. To improve the speed and accuracy of fuzzy query, Chinese word segmentation method is currently used. Especially, there is no previous example by this method used in cadastre information inquiry. Meanwhile, as for querying lands' spatial information, it is necessary to query attribute information before retrieving the actual graphics information. Then turning to the map service, eagle eye can show which part of whole cadastre map the specified cadastre land located in. But it is obvious the display speed of eagle eye is not as fast as that of cadastre map. Hence, we try to implement the multi-level query with frame selection on cadastre map and identify the different cadastre land with different colors, as eagle eye's display and panning speed are also accelerated. The accomplishments of our research have been applied to Land information query system of Ningbo. It is hoped that the solutions in this system will help to develop and study analogous issues.

  19. Digital TV, digital switchover and public service broadcasting in Europe:

    OpenAIRE

    Iosifidis, Petros

    2007-01-01

    This paper aims to assess the role the Public Service Broadcasters (PSBs) have played in driving overall digital take-up and therefore bringing forward the likely date of digital switchover across Europe. While pay television has driven the initial uptake of Digital Television (DTV) in Europe, saturation of the pay television market in terms of penetration may be occurring. Attention was focused on the free-to-view market and with the launch of a number of free-to-air services (e.g. the BBC-l...

  20. Mizrahi Jean-David, Genèse de l’État mandataire. Service des renseignements et bandes armées en Syrie et au Liban dans les années 1920, Paris, Publications de la Sorbonne, 2003, 462 p. , 12 cartes, 15 tableaux et 11 photographies.

    Directory of Open Access Journals (Sweden)

    Nadine Méouchy

    2004-12-01

    Full Text Available C’est un ouvrage important à plus d’un titre que nous livre ici Jean-David Mizrahi dont le travail minutieux enrichit notre savoir sur la période mandataire aux plans documentaire, historique et méthodologique. En premier lieu, ce travail témoigne du chemin parcouru depuis bientôt vingt ans par l’historiographie française sur le Mandat français en Syrie et au Liban, dont on sait qu’elle fut longtemps indigente dans un champ dominé par nos collègues anglo-saxons. Le précieux apport documentai...

  1. Introduction of Software Products and Services Through "Public" Beta Launches

    OpenAIRE

    Amit Mehra; Gireesh Shrimali

    2008-01-01

    Public “Beta” launches have become a preferred route of entry into the markets for new software products and web site based services. While beta testing of novel products is nothing new, typically such tests were done by experts within firm boundaries. What makes public beta testing so attractive to firms? By introducing semi-completed products in the market, the firm can target the early adopter population, who can then build the potential market through the word of mouth effect by the time ...

  2. Le défi de la construction d’un public pour le journalisme au temps de Google Analytics

    OpenAIRE

    Demers, François

    2012-01-01

    Ce texte entend attirer l’attention sur l’une des transformations que connaît le journalisme contemporain, soit l’abandon d’une représentation du public comme formé de citoyens au profit d’un destinataire-cible qu’il s’agit de trouver. Ce changement découle de la précarité dans laquelle les médias sont plongés par le contexte d’hyperconcurrence : se construire un public et le garder est devenu un défi majeur. En réaction, les médias tentent de bénéficier des outils informatiques qui quadrille...

  3. CONSEQUENCES OF EMPLOYEE’S CUSTOMER ORIENTATION IN PUBLIC SERVICES

    OpenAIRE

    Andrada IACOB

    2015-01-01

    The goal of this paper is to explore the consequences of employee’s customer orientation in public services organizations. We will start with a literature review of the theory of customer orientation measurement and the consequences of this orientation at organizational and individual level. Then, the research methodology and results are presented. Conclusions, research limitations and future directions are included at the end of the paper. We identified positive direct effects of the employe...

  4. Altmark, Article 86(2) and Public Service Broadcasting

    DEFF Research Database (Denmark)

    Mortensen, Frands

    2008-01-01

    En analyse af EU-Kommissionens 17 Beslutninger angående statsstøtte til Public Service Broadcasting, der er truffet efter afsigelse af Altmark-dommen i juli 2003. Kommissionen har i alle tilfælde først analyseret om de fire Altmark-krav er opfyldt, og det er aldrig tilfældet. dernæst har den godk...

  5. Participatory Budgeting, Rural Public Services and Pilot Local Democracy Reform

    OpenAIRE

    Zhuang, Ming

    2014-01-01

    30 years of rapid economic development in China has brought about prosperity as well as enlarged disparity, among which is the dramatic cleavage between rural and urban, a challenge that many developing countries have to face. In order to achieve a more balanced and integrated development between rural an urban, since late 2008, the Chengdu Municipality has allocated budget for village level public services projects, and entitle local villagers the right to decide, monitor evaluate the projec...

  6. 'Creative diversity’: UK public service broadcasting after multiculturalism

    OpenAIRE

    Malik, S

    2013-01-01

    This is an Author's Accepted Manuscript of an article published in Popular Communication: The International Journal of Media and Culture, 11(3), 227-241, 2013, copyright Taylor & Francis, available online at: http://www.tandfonline.com/10.1080/15405702.2013.810081. Through a critical review of recent literature and policy concepts, this article puts together history and analysis to consider the relationship between race and UK public service broadcasting. Building on earlier work that reco...

  7. Reaction of passengers to public service vehicle ride

    Science.gov (United States)

    Clarke, M. J.; Oborne, D. J.

    1975-01-01

    A series of questionnaire studies is described, which was carried out on passengers in public service vehicles in the United Kingdom particularly cross-channel hovercraft, helicopter and train. The effectiveness of the different rating techniques employed is examined and it is demonstrated that useful and reliable information can be obtained on the effects of such physical parameters as vibration, vehicle motion and noise using rating methods which involve no external standards. Some results obtained from analysis of the survey returns are presented.

  8. Public service markets: their economics, institutional oversight and regulation

    OpenAIRE

    Xeni Dassiou; Peter Langham; Charles Nancarrow; Alex Scharaschkin; Dan Ward

    2015-01-01

    Public services in the UK have been transformed over the past 25 years with the introduction of market oriented solutions into their provision. This has been characterised by a shift away from state provision to independent providers, and by the introduction of competition and choice. This shift was partly ideologically motivated and partly driven by budget cutting considerations following the financial crisis. As such it has been lacking a comprehensive economic justification or method of an...

  9. Equality v. Conscience: The Dilemmas of Public Service Provision

    OpenAIRE

    Lever, Annabelle

    2013-01-01

    Should Catholic adoption agencies be required to serve gay couples because they are willing to serve non-Catholics? Should Catholic hospitals be required to provide contraceptives to those who want them? Such questions lie at the heart of contemporary controversy, in Britain and the USA, over the appropriate scope for conscientious exemptions from antidiscrimination law, and over the implications of allowing voluntary associations a role in providing important public goods and services. Freed...

  10. Television and public service in the United States: writing the history of a problem Television and public service in the United States: writing the history of a problem

    OpenAIRE

    Anna Mccarthy

    2008-01-01

    This essay analyses one of the most contentious topics in U.S. television studies: the conceptualization of public service in broadcasting. It gives a historical perspective of public service in broadcasting in the US and the political and ideological implications in the broadcasting of the programs and films. This essay analyses one of the most contentious topics in U.S. television studies: the conceptualization of public service in broadcasting. It gives a historical perspective of public s...

  11. Improving Coordination of Addiction Health Services Organizations with Mental Health and Public Health Services.

    Science.gov (United States)

    Guerrero, Erick G; Andrews, Christina; Harris, Lesley; Padwa, Howard; Kong, Yinfei; M S W, Karissa Fenwick

    2016-01-01

    In this mixed-method study, we examined coordination of mental health and public health services in addiction health services (AHS) in low-income racial and ethnic minority communities in 2011 and 2013. Data from surveys and semistructured interviews were used to evaluate the extent to which environmental and organizational characteristics influenced the likelihood of high coordination with mental health and public health providers among outpatient AHS programs. Coordination was defined and measured as the frequency of interorganizational contact among AHS programs and mental health and public health providers. The analytic sample consisted of 112 programs at time 1 (T1) and 122 programs at time 2 (T2), with 61 programs included in both periods of data collection. Forty-three percent of AHS programs reported high frequency of coordination with mental health providers at T1 compared to 66% at T2. Thirty-one percent of programs reported high frequency of coordination with public health services at T1 compared with 54% at T2. Programs with culturally responsive resources and community linkages were more likely to report high coordination with both services. Qualitative analysis highlighted the role of leadership in leveraging funding and developing creative solutions to deliver coordinated care. Overall, our findings suggest that AHS program funding, leadership, and cultural competence may be important drivers of program capacity to improve coordination with health service providers to serve minorities in an era of health care reform. PMID:26350114

  12. Improving Coordination of Addiction Health Services Organizations with Mental Health and Public Health Services.

    Science.gov (United States)

    Guerrero, Erick G; Andrews, Christina; Harris, Lesley; Padwa, Howard; Kong, Yinfei; M S W, Karissa Fenwick

    2016-01-01

    In this mixed-method study, we examined coordination of mental health and public health services in addiction health services (AHS) in low-income racial and ethnic minority communities in 2011 and 2013. Data from surveys and semistructured interviews were used to evaluate the extent to which environmental and organizational characteristics influenced the likelihood of high coordination with mental health and public health providers among outpatient AHS programs. Coordination was defined and measured as the frequency of interorganizational contact among AHS programs and mental health and public health providers. The analytic sample consisted of 112 programs at time 1 (T1) and 122 programs at time 2 (T2), with 61 programs included in both periods of data collection. Forty-three percent of AHS programs reported high frequency of coordination with mental health providers at T1 compared to 66% at T2. Thirty-one percent of programs reported high frequency of coordination with public health services at T1 compared with 54% at T2. Programs with culturally responsive resources and community linkages were more likely to report high coordination with both services. Qualitative analysis highlighted the role of leadership in leveraging funding and developing creative solutions to deliver coordinated care. Overall, our findings suggest that AHS program funding, leadership, and cultural competence may be important drivers of program capacity to improve coordination with health service providers to serve minorities in an era of health care reform.

  13. Grid Market Directory: A Web Services based Grid Service Publication Directory

    OpenAIRE

    Yu, Jia; Venugopal, Srikumar; Buyya, Rajkumar

    2003-01-01

    As Grids are emerging as the next generation service-oriented computing platforms, they need to support Grid economy that helps in the management of supply and demand for resources and offers an economic incentive for Grid resource providers. To enable this Grid economy, a market-like Grid environment including an infrastructure that supports the publication of services and their discovery is needed. As part of the Gridbus project, we proposed and have developed a Grid Market Directory (GMD) ...

  14. 77 FR 4821 - Public Health Service Act, Non-competitive Replacement Award

    Science.gov (United States)

    2012-01-31

    ... HUMAN SERVICES Health Resources and Services Administration Public Health Service Act, Non-competitive...: Section 330I(d)(2) of the Public Health Service Act, as amended, 42 U.S.C. 254c-14(d)(2). Catalog of... INFORMATION CONTACT: Monica Cowan, Public Health Analyst, Office for the Advancement of Telehealth, Office...

  15. Chapitre 4 - Quand la guerre ritualisée est au service de la passion partisane

    OpenAIRE

    Lamloum, Olfa

    2012-01-01

    Au Liban, le football se révèle être une scène profondément travaillée par « l’émotion politique ». De par les enjeux qui le structurent, le paysage footballistique libanais semble se prêter à une restitution par « en-bas » des interactions entre logiques de mobilisation et vote. De là, la présente contribution se propose de discuter et d’évaluer les ressorts de l’intrication entre football et politique au Liban, et ses effets non seulement dans le temps court de l’élection de 2009 mais égale...

  16. NEW PUBLIC MANAGEMENT ELEMENTS IN ROMANIA’S PUBLIC SERVICES IN THE EUROPEAN CONTEXT

    Directory of Open Access Journals (Sweden)

    Moraru Marilena Ortansa

    2012-12-01

    Full Text Available New Public Management (NPM is considered as a global paradigm emerging in response to economic, institutional, political, and ideological changes.Many attempts to define the New Public Management have been made and there are several definitions of this notion, referring to the implementation of management ideas from business and private sector into the public services.Over the past few years, Romania has been facing a great challenge as it has to enhance its public management for achieving the European standards and values of transparency, predictability, accountability, adaptability and efficiency. The necessity of a modern administration at European standards exists both at the level of the citizen, and at the level of institutions delivering public services.According to the provisions of its last stand-by arrangement with IMF, Romania placed emphasis on restoring medium- and long-term sustainability and paved the way for future growth. Structural reforms were a large component of the program, including tax administration, pensions, public wages and employment, and social benefits, improving public sector efficiency, as well as enhancing the business environment.\\\\\\\\r\\\\\\\

  17. Fiscal decentralization and the challenges of public ecological services delivery

    Directory of Open Access Journals (Sweden)

    N.V. Kotenko

    2015-06-01

    Full Text Available The aim of the article. The aim of the article is to define and propose the directions to solve the recent problems of financing public ecological services in the conditions of fiscal decentralization. The results of the analysis. This paper analyzes the decentralization reform impact on the possibilities of local authorities to finance the public ecological services in Ukraine. Advantages and threats of decentralizing reform are defined on the basis of theoretical vision of fiscal federalism in different state structures. The authors assessed basic central government documents in which the strategy and tactic of development. The lack of particular measures that are directed to the sustainable nature use on state level is defined. In practice, this means transference of financing powers from central to local government. Such process needs to be conducted with respective changes of financial flows directions and establishing effective forming and distributive tools. Traditionally, one of such tools, which are most appropriate to accumulate public environmental funds, is ecological tax. The study revealed that the enhancement of general fund of local budget revenues by local tax make the Local Environmental foundations' work impossible. Another initiative of central government is to transfer more than half revenues from the tax to the regional level. Such decision will be practicable only if impartial, formula based mechanism of subsequent allocation of funds between basic local authorities is developed. Scale projects now are funded by regional authorities. Authors proved that the better way to finance public ecological services on complementary basis is the local authorities’ cooperation. One of the advantages of such cooperation is the considering of the opportunities of self-taxation. This voluntary fiscal tool in Ukrainian European future must be stable source for financing of public ecological services. Decentralization reform also

  18. Public Eyes. Do Stakeholders Use the Internet to Hold Public Service Organizations to Account?

    NARCIS (Netherlands)

    Meijer, A.J.

    2005-01-01

    This paper analyzes the relation between publishing performance results on the Internet, stakeholder accountability and the effectiveness and legitimacy of public service organizations. On the basis of empirical research of websites in the Netherlands, I conclude that education and health care organ

  19. Comparing public service motivation within various Europe countries: do institutional environments make a difference ? Paper

    NARCIS (Netherlands)

    Vandenabeele, W.V.; Steijn, B.; Egger-Peitler, I; Hammerschmid, G; Meyer, R.; Camilleri, E; Cerase, F; Leisink, P.L.M.; Ritz, A; Hondeghem, A

    2009-01-01

    The motivation of public servants in general (Behn 1995), and public service motivation (PSM) in particular (Perry and Hondeghem 2008b), have always been important issues in public administration and public management research. In recent years, research on public service motivation has made signific

  20. Public Procurement Incentives for Sustainable Design Services: Swedish Experiences

    Directory of Open Access Journals (Sweden)

    Josefin Sporrong

    2009-12-01

    Full Text Available When procuring building design services, public clients may provide incentives for the development of design tools and management practices that lead to more sustainable buildings. Procedures for selecting design professionals, including the choice of contract award criteria, can be analysed as the outcome of external and internal factors that influence procuring units. This investigation studies how the selection procedures that Swedish municipal clients rely on when procuring services from architectural and engineering consultants provide incentives for environmentally sustainable design management. Questionnaire responses from 93 Swedish municipalities show that a minority include sustainability-related criteria in tender assessments. Environmental management systems were a criterion for 30% of the respondents, while only 11% regularly used life cycle cost as a criterion. More than half of all municipalities were reported to have a general policy for services procurement, and these policies usually include environmental sustainability. However, these policies are not always followed when procuring construction-related services. Smaller municipalities are less likely to have a general policy. Consequently, incentive effects for design service firms are probably weak. Better skills and provider-selection methods among clients are needed for rewarding sustainable design practices more strongly. DOI: 10.3763/aedm.2009.0903 Published in the Journal AEDM Volume 5, Number 1, 2009 , pp. 24-35(12

  1. Linking ecosystem characteristics to final ecosystem services for public policy.

    Science.gov (United States)

    Wong, Christina P; Jiang, Bo; Kinzig, Ann P; Lee, Kai N; Ouyang, Zhiyun

    2015-01-01

    Governments worldwide are recognising ecosystem services as an approach to address sustainability challenges. Decision-makers need credible and legitimate measurements of ecosystem services to evaluate decisions for trade-offs to make wise choices. Managers lack these measurements because of a data gap linking ecosystem characteristics to final ecosystem services. The dominant method to address the data gap is benefit transfer using ecological data from one location to estimate ecosystem services at other locations with similar land cover. However, benefit transfer is only valid once the data gap is adequately resolved. Disciplinary frames separating ecology from economics and policy have resulted in confusion on concepts and methods preventing progress on the data gap. In this study, we present a 10-step approach to unify concepts, methods and data from the disparate disciplines to offer guidance on overcoming the data gap. We suggest: (1) estimate ecosystem characteristics using biophysical models, (2) identify final ecosystem services using endpoints and (3) connect them using ecological production functions to quantify biophysical trade-offs. The guidance is strategic for public policy because analysts need to be: (1) realistic when setting priorities, (2) attentive to timelines to acquire relevant data, given resources and (3) responsive to the needs of decision-makers.

  2. Improving performance management in the public service in Uganda: Public servants' perspectives of the implementation of results oriented management

    NARCIS (Netherlands)

    M.T. Wenene

    2016-01-01

    This study examines the critical factors affecting the implementation of results oriented management (ROM) in the public service, and the subsequent effect on public service delivery in Uganda, from the perspective of public servants. Theoretical and empirical findings point to evidence that efforts

  3. [Developments and prospects of the public health service in Bavaria].

    Science.gov (United States)

    Zapf, A; Stübner, M

    1999-10-01

    Public Health Services in Bavaria are presently undergoing basic and complete reorganisation. A working group of the Bavarian Ministry of Labour, Social Problems, Family, Women and Health is compiling a report and working out a far-reaching concept of the tasks to be handled by Public Health Offices. The purpose of this work is to develop a profile of an update and efficient Public Health organisation. This entails not only description and definition of the jobs to be handled but also a delineation against other medical disciplines. Closer ties to research institutions and intensifying the exchange of expert knowledge with universities and other expert institutions is highly essential. Only if all professional groups represented in the Public Health organisation are called upon to cooperate, will it be possible to translate into reality a profile of tasks encompassing both the classical areas of activity such as infection hygiene and update requirements of the quality of management and research abilities such as a thorough knowledge of epidemiology. The interdisciplinary approach that can be realised in Public Health Offices enables teamwork in the development of approaches to solving a multitude of problems of a medical but mainly also of a social or environmental nature. This potential must be exploited and expanded. 2.9.99/D1. PMID:10593037

  4. Fidèles au spectacle Believers at the movies. The formation of the Parisian Catholic public

    Directory of Open Access Journals (Sweden)

    Mélisande Leventopoulos

    2012-04-01

    Full Text Available En 1927, il n’existe pas de collectif catholique de spectateurs. Or, le projet de reconquête des masses par le cinéma stimule l’exploitation catholique. Dès lors, un public catholique missionnaire émerge, dans le diocèse de Paris, répondant à l’appel de l’Église. Les spectateurs sont initiés au spectacle sous diverses formes. Ce parcours initiatique aboutit, à la fin des années 1930, à l’émergence d’une communauté de vision cinématographique au sein du monde catholique diocésain.In 1927, there was no collective body of catholic cinemagoers. However, the project of winning back the masses through the cinema led to the development of catholic investment in this field. Thus, answering the call of the Church, catholic missionary spectators appeared in the diocese of Paris. Cinemagoers were taught how to view different types of film and this initiation led, at the end of the 1930s, to the emergence of a catholic audience per se in Paris.

  5. A Political History of Public Libraries in Quebec (Bibliotheques Municipales au Quebec).

    Science.gov (United States)

    Kuntz, Patricia S.

    In the province of Quebec, the role of language and religion has been a significant feature in defining nationality, educating the young, and building infrastructures such as libraries. In contrast to English-Canadian provinces, only after 1960 did the government of Quebec authorize public support for public libraries to serve its francophone…

  6. Governance of Public Service Media in Poland: The Role of the Public

    Directory of Open Access Journals (Sweden)

    Michal Glowacki

    2015-12-01

    Full Text Available This paper analyzes the role of the public in governance processes in public service media (PSM in Poland in the post mass-media era, characterized by participatory culture and network practices. Referencing the findings of the “Democratization of media policy in the digital ecosystems” (2014–2015 research project, the study aims to map the effectiveness of existing tools, practices and attitudes toward opening-up Polish public media enterprises to the public. Examination of media regulation, grey literature (corporate documentation, strategies, reports and civil society initiatives are likely to indicate the ways and extent to which members of the public might currently participate in the decision-making and control. On the basis of hypotheses that public media enterprises in Poland are not fully prepared for the multi-stakeholder and advanced model of PSM, the study takes into account potential systemic/regulatory, organizational and social barriers for change. The salient questions to be addressed are: What are the strategies and practices through which members of civil society might get involved? At what stages are the publics able to engage? How can PSM take advantage of the development of online tools offering space for interaction and collaboration? How is it possible to make the public more active and interested in governance and participation?

  7. Web Services as Public Services: Are We Supporting Our Busiest Service Point?

    Science.gov (United States)

    Riley-Huff, Debra A.

    2009-01-01

    This article is an analysis of academic library organizational culture, patterns, and processes as they relate to Web services. Data gathered in a research survey is examined in an attempt to reveal current departmental and administrative attitudes, practices, and support for Web services in the library research environment. (Contains 10 tables.)

  8. Government Service as a Public and Personal Good.

    Science.gov (United States)

    Rimer, Barbara K

    2016-06-01

    The concerted, strategic efforts of government leaders can create rapid accelerations in knowledge and the application of that knowledge for the public good. Government service can represent part or all of one's career. Working at the National Institutes of Health (NIH) early in my career helped me develop a macro-level understanding of how the NIH operates, what forces propel change, how priorities are set, and how programs are developed. While leading a large division at the National Cancer Institute later in my career, after many years in a research institution and academia, we created new models for collaboration, including transdisciplinary centers, the first NIH unit focused on dissemination (now implementation science), and tools that enabled citizens, scientists, and others to access and use effective interventions, new data sets, and ways to aggregate data to show local cancer profiles. In this article, I provide my own career as an example of the opportunities afforded by federal service-for both individuals in government service and the public good.

  9. Performance Evaluation of Public Services: A Development of Public Services Quality Measurement and Customer Satisfaction Model on Three Cities in Java

    Directory of Open Access Journals (Sweden)

    Gita Gayatri

    2009-12-01

    Full Text Available Decentralization in Indonesia was meant to aid in the shifting of power from the central government to local governments, with the main aim to increase public services towards a more expeditious, efficient, flexible, and high quality of services, changing the paradigm from a ‘served bureaucracy’ towards a ‘bureaucracy that serves’. This research will evaluate: first, the perception of public service consumers towards the quality of public/government services, second, the perceived value received from public services, as well as third, the measurement of their satisfaction level resulting from the quality of services delivered by local governments at city level in the three areas of the Java Island. The research will use triangulation methods: qualitative research will be conducted using focus group discussions whereas quantitative research will be conducted using surveys.The findings are: first, the ten dimensions of service quality for the public sector -i.e. tangibility, reliability, responsiveness, credibility, competence, understanding customers, access, security, communication, and courtesy- were all proven to form the service quality construct in the public service quality. Moreover the proposed model that depicts the relationship between public service quality, perceived value and satisfaction was also confirmed; hence provide an evaluation tool for public services in city level.

  10. New Public Management or Mismanagement? The Case of Public Service Agency of Indonesia

    Directory of Open Access Journals (Sweden)

    JIN-WOOK CHOI

    2016-02-01

    Full Text Available In line with the new public management (NPM, a public service agency (PSA is considered as an alternative to replace the government-led public service delivery in a more efficient and effective way. At the same time, a PSA mechanism can deliver public service with better quality. To meet these ends, a PSA is granted with operational flexibility and autonomy particularly in managing finance and personnel. However, the PSA system has not yielded the expected benefits in Indonesia. On the contrary, PSAs have been regarded to cause financial burdens to the Government of Indonesia. This paper explores the current conditions of three key institutional bases of PSAs in Indonesia including PSA governance, financial management and performance management. The notable challenges related to the three dimensions in the Indonesia’s PSAs include the weak PSA governance structure, and an inappropriate balance between flexibility and autonomy on the one hand and accountability and performance on the other in managing a PSA. Focusing on these challenges, this paper draws the following policy suggestions for Indonesia to improve the efficient operation of the PSA system: rebuild the PSA governance on a firm and clear legal base, absorb diverse stakeholders and outside experts in the PSA governance decision-making; monitor and evaluate the PSA’s financial flexibility and autonomy through vigilant internal and external monitoring mechanisms; redesign performance appraisal to set up right appraisal structure, process, and performance criteria; and link the results of performance appraisal to relevant rewards and punishment.

  11. 76 FR 40937 - Public Availability of National Labor Relations Board's FY 2010 Service Contract Inventory

    Science.gov (United States)

    2011-07-12

    ... From the Federal Register Online via the Government Publishing Office NATIONAL LABOR RELATIONS BOARD Public Availability of National Labor Relations Board's FY 2010 Service Contract Inventory AGENCY: National Labor Relations Board. ACTION: Notice of public availability of FY 2010 Service...

  12. 76 FR 26296 - Public Availability of Federal Labor Relations Authority FY 2010 Service Contract Inventory

    Science.gov (United States)

    2011-05-06

    ... From the Federal Register Online via the Government Publishing Office FEDERAL LABOR RELATIONS AUTHORITY Public Availability of Federal Labor Relations Authority FY 2010 Service Contract Inventory AGENCY: Federal Labor Relations Authority. ACTION: Notice of Public Availability of FY 2010 Service...

  13. 77 FR 1689 - Public Availability of Federal Labor Relations Authority FY 2011 Service Contract Inventory

    Science.gov (United States)

    2012-01-11

    ... From the Federal Register Online via the Government Publishing Office FEDERAL LABOR RELATIONS AUTHORITY Public Availability of Federal Labor Relations Authority FY 2011 Service Contract Inventory AGENCY: Federal Labor Relations Authority. ACTION: Notice of Public Availability of FY 2011 Service...

  14. 77 FR 5062 - Public Availability of National Labor Relations Board's FY 2011 Service Contract Inventory

    Science.gov (United States)

    2012-02-01

    ... From the Federal Register Online via the Government Publishing Office NATIONAL LABOR RELATIONS BOARD Public Availability of National Labor Relations Board's FY 2011 Service Contract Inventory AGENCY: National Labor Relations Board. ACTION: Notice of public availability of FY 2011 Service...

  15. THE INFLUENCE OF MARKETING PUBLIC RELATION AND SERVICE QUALITY ON CORPORATE IMAGE THROUGH PUBLIC OPINION: STUDIES AT MANDIRI BANK

    Directory of Open Access Journals (Sweden)

    Vera Suciyati

    2015-09-01

    Full Text Available This research aims to analyze the influence of marketing public relation and service quality at Bank Mandiri on corporate image through public. Convenience sampling method has been selected in order to obtain the data in this study. The analysis method that used was the path analysis. The research result had shown that: marketing public relation and service quality have significant influence simultaneously and partially on public opinion on the first structure equation. The second structure equation shows that: marketing public relation, service quality had significant influence simultaneously on corporate image. The service quality have not partially the quality of service have not influence significant partially on corporate, but variable marketing and public relation have  partially influential public opinion influence significant partially on corporate image.DOI: 10.15408/etk.v12i2.1916

  16. Serving by local consensus in the public service location game

    CERN Document Server

    Sun, Yi-Fan

    2016-01-01

    We discuss the issue of distributed and cooperative decision-making in a network game of public service location. Each node of the network can choose to be a provider of service which is accessible to the provider itself and also to all the neighboring nodes. A node may also choose only to be a consumer, and then it has to pay a tax, and the collected tax is evenly distributed to all the service providers to remedy their cost. If nodes do not communicate with each other but make individual best-response decisions, the system will be trapped in an inefficient situation of high tax level. In this work we investigate a decentralized local-consensus selection mechanism, according to which nodes in need of service recommend their neighbors of highest local impact as candidate servers, and a node may become a server only if all its non-server neighbors give their assent. We demonstrate that this local-consensus mechanism, although only involving information exchange among neighboring nodes, leads to socially effici...

  17. Natural gas as public service; Gas natural como servico publico

    Energy Technology Data Exchange (ETDEWEB)

    Gois, Breno Vincius de; Franca, Vladimir da Rocha [Universidade Federal do Rio Grande do Norte (UFRN), Natal, RN (Brazil)

    2008-07-01

    The Natural Gas passes through an outbreak of enormous growth in Brazil. Important in several economies in the world and is one of the main components of the energy matrix of various countries, including neighbouring Southern Cone, such as Argentina and Bolivia, he begins to own as a major viable alternatives to replace oil, along with alcohol and biodiesel. When the distribution of the gas flowing, this should be governed by a system of public law, according to the principles governing the administration, is emphasizing the principle of continuity, efficiency, and generally modest, because this is public service, and how to see this be seen on a strong regulation of the Member States of the Federation, which has the power to provide them directly or by concession. (author)

  18. CONSEQUENCES OF EMPLOYEE’S CUSTOMER ORIENTATION IN PUBLIC SERVICES

    Directory of Open Access Journals (Sweden)

    Andrada IACOB

    2015-06-01

    Full Text Available The goal of this paper is to explore the consequences of employee’s customer orientation in public services organizations. We will start with a literature review of the theory of customer orientation measurement and the consequences of this orientation at organizational and individual level. Then, the research methodology and results are presented. Conclusions, research limitations and future directions are included at the end of the paper. We identified positive direct effects of the employee customer orientation on organizational commitment and organizational identification, but no significant direct relationship with job satisfaction.

  19. Fine Dust in Augmented Reality: Creating Public Service Announcement

    Directory of Open Access Journals (Sweden)

    Eugene Kim

    2014-11-01

    Full Text Available This study discusses how to create a public service announcement about fine dust using AR technology. „Aurasma,‟ a free mobile app, was used to produce the PSA. The PSA mainly consists of four parts, a trigger image, a short animation, an interactive menu, and other media which provide additional information about fine dust as users press the menu buttons. This study also surveys the user‟s preference on a PSA using AR technology and its educational effectiveness.

  20. Public key infrastructure building trusted applications and web services

    CERN Document Server

    Vacca, John R

    2004-01-01

    OVERVIEW OF PKI TECHNOLOGYPublic Key Infrastructures (PKIs): What Are They?Type of Certificate Authorities (CAS) ServicesPKI StandardsTypes of Vendor and Third-Party CA SystemsProtecting Private KeysCA System AttacksStolen Private Keys: What Can Be Done?Certificate Practice StatementsPKI ReadinessANALYZING AND DESIGNING PUBLIC KEY INFRASTRUCTURESPKI Design IssuesCost Justification and ConsiderationPKI Standards Design IssuesPKI Architectural Design ConsiderationsIMPLEMENTING PKIRequirementsImplementation ScheduleImplementation CostsPKI PerformanceMANAGING PKIRequesting a CertificateObtaining a

  1. Sustainable Social Spending and Stagnant Public Services: Baumol’s Cost Disease Revisited

    OpenAIRE

    Ploeg, Frederick Van der

    2007-01-01

    If demand for human services is inelastic or manufactured goods are necessities, labour shifts from manufacturing to services and the budget share of services rises. Higher productivity growth in the market sector pushes up the tax rate and public employment if private goods and public services are poor substitutes, labour supply is inelastic and there are few dependants. Otherwise, private affluence and public squalor result. More dependants boost public employment if the market provides poo...

  2. AN EXPLORATION OF THE EFFECTIVENESS OF FIJI’S PUBLIC SERVICE CODE OF CONDUCT

    OpenAIRE

    Razeen Ali; Desmond Amosa

    2014-01-01

    In the Pacific region, public service codes of conduct establish standards by which behavior is often judged proper, or otherwise, for public service officials. However, current research indicates there is very little evidence within Pacific Island Countries (PICs) to demonstrate whether approved Public Service Commission (PSC) codes of conduct are really ensuring that public service officials are able to maintain even minimal standards of professional and personal conduct. One of the promise...

  3. SOA-based RFID public services infrastructure: architecture and its core services

    Institute of Scientific and Technical Information of China (English)

    Zeng Junfang; Li Ran; Luo Jin; Liu Yu

    2009-01-01

    Radio frequency identification (RFID) has prominent advantages compared with other auto-identification technologies. Combining RFID with network technology, physical object tracking and information sharing can possibly be carried out in an innovative way. Regarding open-loop RFID applications, RFID public services infrastructure (PSI) is presented, PSI architecture is designed, and service modules are implemented, and a demonstrative application system, blood management and traceability system, is studied to verify PSI. Experimental results show the feasibility of the proposed architecture and the usability of PSI framework software.

  4. Paysages symbiotiques. Un parc multifonctionnel au service de l'agglomération yverdonnoise

    OpenAIRE

    Gattoni, Johann

    2015-01-01

    «Bienvenue au parc des Avants de la Cariçaie! Venez triez vos déchets verts chez nous! Déposez-les dans nos collecteurs répartis sur le territoire et recevez en échange leur équivalent en Biocoin, notre monnaie d'échange. Ce dimanche, dégustation de gaspacho à l'yverdonnoise et balade commentée sur la flore de la Cariçaie.» ; ; Nous sommes en 2030, suivant les tendances actuelles, les rendements en énergie et électricité des usines de traitement des déchets ont considérablement augmentés. Le...

  5. Le sport en entreprise au service des pratiques managériales

    OpenAIRE

    Pierre, Julien,; Pichot, Lilian; Burlot, Fabrice

    2013-01-01

    Cet article est consacré aux ressorts des pratiques managériales adossées au sport considéré d’une part comme ensemble d’activités pratiquées et d’autre part comme outil de management dans l’entreprise. L’article s’attache à cerner les effets attendus par les entreprises en ce qui a trait à la gestion des ressources humaines et à la communication institutionnelle et interne. En référence aux valeurs et aux symboles sportifs, la mobilisation des salariés révèle non seulement une activité instr...

  6. PUBLIC-PRIVATE PARTNERSHIPS (PPPs AND CONCESSIONS OF PUBLIC SERVICES IN BRAZIL

    Directory of Open Access Journals (Sweden)

    C. A. G. Pereira

    2014-01-01

    Full Text Available This paper examines the current regulation of public-private partnerships (PPPs and concessions of public services inBrazil. Under the Brazilian Constitution, certain public utility services and infrastructure works must be provided or built either directly by the government or through a government franchise. Such franchise takes the form of either concessions or PPPs. The difference between the two is based on the form of government contribution. PPPs are concessions in which part or all of the concessionaire’s compensation is paid by the government and does not come directly from the revenue gained through the service or work at issue. These contractual arrangements are available and actually employed throughout all government levels inBrazil. Most of the government activity in these areas in the past 20 years has adopted a concession or PPP format. By analyzing the main features of the Brazilian concession and PPP system, this paper aims to offer the international reader an introductory view of the legal framework behind most large-scale investments in Brazilian infrastructure. 

  7. Från apparat till App : Public service i ett förändrat medielandskap

    OpenAIRE

    Johansson, Maria; Dahlström, Karin

    2012-01-01

    This Bachelor thesis is a qualitative study of the public debate regarding the role of Public service in the media converged society today. The purpose of this thesis is to examine how the public debate, that is the Swedish Public service television and people with broad representative knowledge about Public service, motivates a change of the function of the Swedish Public service television. Our issues are: What does the public debate say about the function of Swedish Public  service televis...

  8. Serving by local consensus in the public service location game

    Science.gov (United States)

    Sun, Yi-Fan; Zhou, Hai-Jun

    2016-09-01

    We discuss the issue of distributed and cooperative decision-making in a network game of public service location. Each node of the network can decide to host a certain public service incurring in a construction cost and serving all the neighboring nodes and itself. A pure consumer node has to pay a tax, and the collected tax is evenly distributed to all the hosting nodes to remedy their construction costs. If all nodes make individual best-response decisions, the system gets trapped in an inefficient situation of high tax level. Here we introduce a decentralized local-consensus selection mechanism which requires nodes to recommend their neighbors of highest local impact as candidate servers, and a node may become a server only if all its non-server neighbors give their assent. We demonstrate that although this mechanism involves only information exchange among neighboring nodes, it leads to socially efficient solutions with tax level approaching the lowest possible value. Our results may help in understanding and improving collective problem-solving in various networked social and robotic systems.

  9. Serving by local consensus in the public service location game

    Science.gov (United States)

    Sun, Yi-Fan; Zhou, Hai-Jun

    2016-01-01

    We discuss the issue of distributed and cooperative decision-making in a network game of public service location. Each node of the network can decide to host a certain public service incurring in a construction cost and serving all the neighboring nodes and itself. A pure consumer node has to pay a tax, and the collected tax is evenly distributed to all the hosting nodes to remedy their construction costs. If all nodes make individual best-response decisions, the system gets trapped in an inefficient situation of high tax level. Here we introduce a decentralized local-consensus selection mechanism which requires nodes to recommend their neighbors of highest local impact as candidate servers, and a node may become a server only if all its non-server neighbors give their assent. We demonstrate that although this mechanism involves only information exchange among neighboring nodes, it leads to socially efficient solutions with tax level approaching the lowest possible value. Our results may help in understanding and improving collective problem-solving in various networked social and robotic systems. PMID:27586793

  10. Content analysis of publications on product-service systems

    Directory of Open Access Journals (Sweden)

    Fernanda Hänsch Beuren

    2014-02-01

    Full Text Available This work is an update of the literature on product-service systems (PSS through a review of the literature from 2006 to 2011. Aiming at changing consumption of products to a more sustainable society, the PSS has been considered a competitive opportunity, which offers the use of the product through the provision of services. In this context, this paper aims to complement the existing literature on PSS through a structured search of relevant journal databases. The identified studies have important information on the PSS and these are presented throughout the text, highlighting major journals, most cited authors and the main article used as reference by the academy. From the identified and interpreted publications, the paper highlights some key factors, which the literature has approached on the subject in recent years. Therefore, by analyzing the publications during the selected study period, a conclusive synthesis is presented at the end of each key-factor. Finally, some suggestions for future research on the subject are presented, highlighting the need for theoretical and empirical research to achieve better understanding about the benefits of a PSS as well as tools and methodologies that facilitate its implementation.

  11. Serving by local consensus in the public service location game.

    Science.gov (United States)

    Sun, Yi-Fan; Zhou, Hai-Jun

    2016-01-01

    We discuss the issue of distributed and cooperative decision-making in a network game of public service location. Each node of the network can decide to host a certain public service incurring in a construction cost and serving all the neighboring nodes and itself. A pure consumer node has to pay a tax, and the collected tax is evenly distributed to all the hosting nodes to remedy their construction costs. If all nodes make individual best-response decisions, the system gets trapped in an inefficient situation of high tax level. Here we introduce a decentralized local-consensus selection mechanism which requires nodes to recommend their neighbors of highest local impact as candidate servers, and a node may become a server only if all its non-server neighbors give their assent. We demonstrate that although this mechanism involves only information exchange among neighboring nodes, it leads to socially efficient solutions with tax level approaching the lowest possible value. Our results may help in understanding and improving collective problem-solving in various networked social and robotic systems. PMID:27586793

  12. Electronic Government In Democratic Public Service In One Door Integrated Permit Handling Services Agency In The City Of Samarinda

    OpenAIRE

    Iman Surya; Sangkala; Muhammad Farid; Hasniati

    2015-01-01

    ABSTRACT Electronic government needs to carry out in a fundamental public services of democracy. But in practice BPPTSP one door integrated permit service board of Samarinda not able to perform the activities. The aim of this research described analyzing electronic government and public services in a democracy. The methodology used in this research using descriptive qualitative approach the study was on the one door integrated permit service of Samarinda respondents in Samarinda the mayor hea...

  13. Explaining public service motivation : the role of leadership and basic needs satisfaction. Paper

    NARCIS (Netherlands)

    Vandenabeele, W.V.

    2009-01-01

    Both leadership and public service motivation are important issues in contemporary public administration. By connecting these issues, the aim of this paper is to assess the impact of transformational leadership behavior (promoting public values) on public service motivation development. Two hypothes

  14. Multiple Case Studies of Public Library Systems in New York State: Service Decision-Making Processes

    Science.gov (United States)

    Ren, Xiaoai

    2012-01-01

    This research examined the functions and roles of public library systems in New York State and the services they provide for individual libraries and the public. The dissertation further studied the service decision-making processes at three selected New York State cooperative public library systems. Public library systems have played an important…

  15. Public service performance and trust in government: the problem of causality

    NARCIS (Netherlands)

    S.G.J. Van de Walle (Steven); G. Bouckaert (Geert)

    2003-01-01

    textabstractConcerns for restoring citizens’ trust in government are at the core of public sector modernization. Public distrust is often blamed on the bad functioning of public services, and in political discourse well-functioning public services are said to create trust in government. This is a ve

  16. International difference in public service motivation: Comparing regions across the world

    NARCIS (Netherlands)

    W. Vandenabeele; S.G.J. Van de Walle (Steven)

    2008-01-01

    textabstractMotivation in Public Management: The Call of Public Service joins a long-standing debate about what drives the behavior of government employees and others who are engaged in the public's business. For many centuries, public service was considered a noble calling and, more recently, a pro

  17. 78 FR 977 - Public Availability of the Department of Transportation FY 2012 Service Contract Inventory

    Science.gov (United States)

    2013-01-07

    ... Public Availability of the Department of Transportation FY 2012 Service Contract Inventory AGENCY: Department of Transportation. ACTION: Notice of Public Availability of FY 2012 Service Contract Inventories..., Public Law 111-117, Department of Transportation is publishing this notice to advise the public of...

  18. German National Galileo Public Regulated Service (PRS) Testing Activities

    Science.gov (United States)

    Habrich, Heinz; Söhne, Wolfgang

    2013-04-01

    The European Global Navigation System (GNSS) Galileo is going to be established in the near future. Currently, four satellites are in place forming the In-Orbit-Testing (IOT) phase. Within the next years, the constellation will be filled. Full Operational Capability (FOC) will be reached 2019. Beside the Open Service (OS) which is comparable to other OS of existing GNSS, e.g., GPS C/A, there is a so-called Public Regulated Service (PRS) included in the IOT satellites already. The PRS will have improved robustness, i.e. robust signals which will be resistant against involuntary interferences, jamming and spoofing. The PRS signal is encrypted and there will be a restricted access to authorized users, e.g. safety and emergency services, authorities with security task, critical infrastructure organizations etc. The access to the PRS which will be controlled through a special key management will be managed and supervised within the European Union (EU) Member States (MS) by national authorities, the Competent PRS Authority (CPA). But a set of Common Minimum Standards (CMS) will define the minimum requirements applicable to each PRS participant. Nevertheless, each MS is responsible for its national key management. This presentation will inform about the testing activities for Galileo PRS in Germany. The coarse concept for the testing is explained, the schedule is outlined. Finally, the paper will formulate some expectations to the Galileo PRS, e.g. for international cooperation.

  19. Public Service Provision and Poverty Reduction in Rural Tibet

    Institute of Scientific and Technical Information of China (English)

    LingZhu

    2005-01-01

    During the recent two decades, reduced accessibility to basic public goods has become a common problem in most of the inland provinces, and it is particularly the case in the lessdeveloped regions. In response to this situation, the local government in Tibet has secured the normal operation of the agricultural support system, strengthened investment in primary education and basic health care, and has guaranteed social assistance to the key vulnerable groups. There are two main reasons for this. Firstly, it is considered that substantial regional aid enables the local government to perform its public function with adequate fiscal resources. Secondly, external supervision has driven the local government to maintain sufficient political will to provide low-income groups with the basic public services at low prices or free of charge. This is essentially a type of investment-oriented income redistribution.In both the short and long term, it will contribute to reducing the economic inequality that the market mechanism has brought about. In other words, it will help to narrow the regional,sectoral and individual economic gaps.

  20. Study on Market Supply of Rural Public Sports Service in China

    Institute of Scientific and Technical Information of China (English)

    Wanjing; ZHU

    2015-01-01

    In the main trend of gradually improving socialist market economy and establishing public service type government,market supply of rural public sports service is necessary. On the basis of unique characteristics of China’s rural society and market experience of domestic and foreign public service,market supply methods were discussed about rural public sports service. However,there are certain factors restricting market supply in this process. On the basis of the analysis,it came up with several optimization measures for market supply of rural public sports service.

  1. Location-Based Rainfall Nowcasting Service for Public

    Science.gov (United States)

    Woo, Wang-chun

    2013-04-01

    The Hong Kong Observatory has developed the "Short-range Warning of Intense Rainstorms in Localized Systems (SWIRLS)", a radar-based rainfall nowcasting system originally to support forecasters in rainstorm warning and severe weather forecasting such as hail, lightning and strong wind gusts in Hong Kong. The system has since been extended to provide rainfall nowcast service direct for the public in recent years. Following the launch of "Rainfall Nowcast for the Pearl River Delta Region" service provided via a Geographical Information System (GIS) platform in 2008, a location-based rainfall nowcast service served through "MyObservatory", a smartphone app for iOS and Android developed by the Observatory, debuted in September 2012. The new service takes advantage of the capability of smartphones to detect own locations and utilizes the quantitative precipitation forecast (QPF) from SWIRLS to provide location-based rainfall nowcast to the public. The conversion of radar reflectivity data (at 2 or 3 km above ground) to rainfall in SWIRLS is based on the Z-R relationship (Z=aRb) with dynamical calibration of the coefficients a and b determined using real-time rain gauge data. Adopting the "Multi-scale Optical-flow by Variational Analysis (MOVA)" scheme to track the movement of radar echoes and Semi-Lagrangian Advection (SLA) scheme to extrapolate their movement, the system is capable of producing QPF for the next six hours in a grid of 480 x 480 that covers a domain of 256 km x 256 km once every 6 minutes. Referencing the closest point in a resampled 2-km grid over the territory of Hong Kong, a prediction as to whether there will be rainfall exceeding 0.5 mm in every 30 minute intervals for the next two hours at users' own or designated locations are made available to the users in both textual and graphical format. For those users who have opted to receive notifications, a message would pop up on the user's phone whenever rain is predicted in the next two hours in a user

  2. Causes and Consequences of Public Service Motivation: Governance Interventions and Performance Implications

    DEFF Research Database (Denmark)

    Jensen, Ulrich Thy

    of PSM for the provision of public services to citizens. The dissertation disentangles causes and consequences of PSM and is of interest to people who wish to understand how governance interventions (including policies and leadership) can influence employee public service motivation and how this kind......Finding ways to ensure higher public service performance is a key task for scholars and practitioners alike. This dissertation focuses on individuals’ motivation to do good for others and society through public servicepublic service motivation (PSM). The dissertation examines governance...... interventions as causes of PSM and the implications of PSM for public service behaviors and contributes not only to our understanding of PSM as motivational lever for public service improvements but also offers answers to the question of how PSM is shaped in organizational contexts. The empirical results...

  3. Data publication and sharing using the SciDrive service

    Science.gov (United States)

    Mishin, Dmitry; Medvedev, D.; Szalay, A. S.; Plante, R. L.

    2014-01-01

    Despite the last years progress in scientific data storage, still remains the problem of public data storage and sharing system for relatively small scientific datasets. These are collections forming the “long tail” of power log datasets distribution. The aggregated size of the long tail data is comparable to the size of all data collections from large archives, and the value of data is significant. The SciDrive project's main goal is providing the scientific community with a place to reliably and freely store such data and provide access to it to broad scientific community. The primary target audience of the project is astoromy community, and it will be extended to other fields. We're aiming to create a simple way of publishing a dataset, which can be then shared with other people. Data owner controls the permissions to modify and access the data and can assign a group of users or open the access to everyone. The data contained in the dataset will be automaticaly recognized by a background process. Known data formats will be extracted according to the user's settings. Currently tabular data can be automatically extracted to the user's MyDB table where user can make SQL queries to the dataset and merge it with other public CasJobs resources. Other data formats can be processed using a set of plugins that upload the data or metadata to user-defined side services. The current implementation targets some of the data formats commonly used by the astronomy communities, including FITS, ASCII and Excel tables, TIFF images, and YT simulations data archives. Along with generic metadata, format-specific metadata is also processed. For example, basic information about celestial objects is extracted from FITS files and TIFF images, if present. A 100TB implementation has just been put into production at Johns Hopkins University. The system features public data storage REST service supporting VOSpace 2.0 and Dropbox protocols, HTML5 web portal, command-line client and Java

  4. Disability management in the public service : the case of the Gauteng Provincial Administration / Lindiwe Marjory Mahlangu.

    OpenAIRE

    Mahlangu, Lindiwe Marjory

    2009-01-01

    Cabinet has on two instances set specific transformation targets to be achieved by Public Service departments as part of its transformation agenda. A 2% target was set for the employment of people with disabilities in the Public Service by March 2010. In order to assist the process, various legislations, regulations, framework documents and other relevant resources were put in place. Structures such as the Department of Public Service and Administration, Department of Labour, the Public Servi...

  5. Oxytocin increases the influence of public service advertisements.

    Directory of Open Access Journals (Sweden)

    Pei-Ying Lin

    Full Text Available This paper presents a neurophysiologic model of effective public service advertisements (PSAs and reports two experiments that test the model. In Experiment 1, we show that after watching 16 PSAs participants who received oxytocin, compared to those given a placebo, donated to 57% more causes, donated 56% more money, and reported 17% greater concern for those in the ads. In Experiment 2, we measured adrenocorticotropin hormone (ACTH and oxytocin levels in blood before and after participants watched a PSA. As predicted by the model, donations occurred when participants had increases in both ACTH and oxytocin. Our results indicate that PSAs with social content that cause OT release will be more effective than those that do not. Our results also explain why some individuals do not respond to PSAs.

  6. Public Service Integrity Perception: Case Study In Kutai Kartanegara Regency, Indonesia

    Directory of Open Access Journals (Sweden)

    Dyah Mutiarin

    2014-02-01

    Full Text Available This paper was aimed to measure the integrity of public service at Kutai Kartanegara Regency, East Borneo Province, Indonesia. The public service integrity can be seen from many perspective such as how the citizens satisfied with the public services provided by the government, how the public perception on combating corruption, and how success the government providing minimum service standard to the public at large. This three forms of public service integrity was the main focuses of this research in Kutai Kartanegara regency. The phenomenon of public service in Kutai Kartanegara Regency shown out of the tracks and missing to convey the importance of public service values, characterized by uncertainty of charges, time, and procedures. The research used the quantitative methods by scoring 3 indexes, which are the Citizen Satisfaction Index, Corruption Perception Index, and Minimum Service Standard Index. This research used Non-probability Sampling method, also Judgment Sampling procedure, in the development and compilation of the citizens satisfaction index. There were 57 local government agencies that served as the samples. The results of this research were the public service integrity perceptions in Kutai Kartanegara regency was need to be improved on the quantity and quality of public service delivery, commitment and efforts to create a clean government, transparency and accountability especially on e-procurement and to implement minimum service standards in every government offices.

  7. Report made on behalf of the commission of economic affairs, of environment and of territory about the project of law, adopted by the Senate after urgency declaration (no. 326), relative to the energy markets and to the energy public utility; Rapport fait au nom de la commission des affaires economiques, de l'environnement et du territoire sur le projet de loi, adopte par le Senat apres declaration d'urgence (no. 326), relatif aux marches energetiques et au service public de l'energie

    Energy Technology Data Exchange (ETDEWEB)

    Gonnot, F.M

    2002-11-01

    This report concerns the transposition into French law of the directive 98/30/CE adopted by the European parliament and council on June 22, 1998, and concerning the common rules for the home natural gas market. In an introductory part, the report recalls first the principle and implementation of the regulation of the natural gas market (commission of energy regulation, role of the energy minister), and then explains its impact for the end-consumer and the conditions of the adaptation of the gas distribution network to this structure change (reinforcement of market contestableness, Gaz de France monopoly, competition between infrastructures, problem of investments coordination). The main part of the document concerns the works of the commission about the project of law adopted by the Senate, and the examination of its different articles: access to the natural gas networks, transparency and regulation of the natural gas sector, the gas public utility, the transport and distribution of natural gas, the underground storage, the control and sanctions, and the dispositions relative to the public electric utility. (J.S.)

  8. Vocational Study and Public Service Motivation: Disentangling the Socializing Effects of Higher Education

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette

    2012-01-01

    Most studies of Public Service Motivation investigate differences in motivation between public and private sector employees, but how these differences emerge and evolve in a pre-entry setting is still puzzling. Based on cross-sectional survey data with 3,521 Danish students enrolled in different...... vocational studies and at different stages (years) of their educational programs, this article investigates the socializing effects of higher education into different levels of public service motivation. The analysis demonstrates that students’ levels of public service motivation at different stages...... of their educational programs depends on the field of study: The level of public service motivation among students in vocational studies aimed at jobs with core public service delivery stays the same during education, whereas the level of public service motivation among students in other fields increases substantively...

  9. Neurosciences au service de la communication commerciale : manipulation et éthique - Une critique du neuromarketing

    OpenAIRE

    Courbet, Didier; Benoit, Denis

    2013-01-01

    title : Neurosciences in the service of marketing communication: manipulation and ethics- A critique of neuromarketing Abstract : By using knowledge in neurosciences, the neuromarketing claims to be capable of influencing the purchasing behavior of the persons without they are conscious of it, and thus, improve commercial communication strategies. We defend another hypothesis: the neuromarketing would be essentially a "marketing trick". Through a critical analysis of this instrumentalization ...

  10. Service quality perception and customers’ satisfaction in internet banking service: a case study of public and private sector banks

    OpenAIRE

    Kumbhar, Vijay

    2011-01-01

    Present research is based on empirical evidences collected through the customers’ survey regarding to the customers perception in internet banking services provided by public and private sector banks. It is efforts to examine the relationship between the demographics and customers’ satisfaction in internet banking, relationship between service quality and customers’ satisfaction as well as satisfaction in internet banking service provided by the public sector bank private sector banks. Pr...

  11. Sector and Occupational Differences in Public Service Motivation: A Qualitative Study

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette

    2012-01-01

    The relationship between employment sector and public service motivation remains unclear since previous studies fail to control for the occupation of the investigated employees. Based on 32 semi-structured interviews with Danish nurses and nursing assistants working in the public or private health...... sector, this study shows that occupation and employment sector have very different relationships with the separate dimensions of public service motivation. This suggests that future studies of sector differences in public service motivation should pay attention to employees' occupation as an important...... control variable, and the benefits of using a qualitative approach to measure public service motivation....

  12. La participation des personnes utilisatrices aux exercices de planification et d'organisation des services de santé mentale au Québec

    Directory of Open Access Journals (Sweden)

    Michèle Clément

    2013-10-01

    Full Text Available Cet article documente la manière dont s'est renouvelé et s'est transformé au fil du temps le projet de faire participer les usagers aux exercices de planification et d'organisation des services de santé mentale au Québec (Canada. Pour ce faire, les auteurs reviennent sur l'ensemble des documents ministériels qui ont traité de cette question et dégage, pour les principaux moment-clés, les principales modalités de participation des usagers.

  13. The Impact of Philosophy and Theology Service-Learning Experiences upon the Public Service Motivation of Participating College Students

    Science.gov (United States)

    Seider, Scott C.; Rabinowicz, Samantha A.; Gillmor, Susan C.

    2011-01-01

    This mixed-methods study demonstrates that the SERVE Program at Ignatius University strengthened the public service motivation of participating undergraduates by combining weekly community service with readings in philosophy and theology. These findings offer insights about the role that philosophy and theology service-learning experiences can…

  14. 76 FR 6499 - Public Availability of FY 2010 Service Contract Inventories

    Science.gov (United States)

    2011-02-04

    ... Availability of FY 2010 Service Contract Inventories ACTION: Notice of public availability of FY 2010 Service Contract Inventories. SUMMARY: In accordance with Section 743 of Division C of the Consolidated... notice to advise the public of the availability of the FY 2010 Service Contract inventory. This...

  15. 78 FR 73863 - Public Availability of General Services Administration FY 2013 Federal Activities Inventory...

    Science.gov (United States)

    2013-12-09

    ... ADMINISTRATION Public Availability of General Services Administration FY 2013 Federal Activities Inventory Reform (FAIR) Act Inventory AGENCY: General Services Administration (GSA). ACTION: Notice of public... the Federal Activities Inventory Reform (FAIR) Act of 1998, Public Law 105-270, and Office...

  16. 78 FR 6168 - Public Availability of Social Security Administration Fiscal Year (FY) 2012 Service Contract...

    Science.gov (United States)

    2013-01-29

    ... ADMINISTRATION Public Availability of Social Security Administration Fiscal Year (FY) 2012 Service Contract Inventory AGENCY: Social Security Administration. ACTION: Notice of Public Availability of FY 2012 Service... Appropriations Act of 2010 (Pub. L. 111-117), we are publishing this notice to advise the public of...

  17. 77 FR 3836 - Public Availability of Social Security Administration Fiscal Year (FY) 2011 Service Contract...

    Science.gov (United States)

    2012-01-25

    ... ADMINISTRATION Public Availability of Social Security Administration Fiscal Year (FY) 2011 Service Contract Inventory AGENCY: Social Security Administration. ACTION: Notice of Public Availability of FY 2011 Service... Appropriations Act of 2010 (Pub. L. 111-117), we are publishing this notice to advise the public of...

  18. 77 FR 54917 - Public Availability of General Services Administration FY 2012 Federal Activities Inventory...

    Science.gov (United States)

    2012-09-06

    ... ADMINISTRATION Public Availability of General Services Administration FY 2012 Federal Activities Inventory Reform (FAIR) Act Inventory AGENCY: General Services Administration (GSA). ACTION: Notice of Public... accordance with the FAIR Act of 1998, Public Law 105-270, and Office of Management and Budget (OMB)...

  19. Analysis of Macro-micro Simulation Models for Service-Oriented Public Platform: Coordination of Networked Services and Measurement of Public Values

    Science.gov (United States)

    Kinoshita, Yumiko

    When service sectors are a major driver for the growth of the world economy, we are challenged to implement service-oriented infrastructure as e-Gov platform to achieve further growth and innovation for both developed and developing countries. According to recent trends in service industry, it is clarified that main factors for the growth of service sectors are investment into knowledge, trade, and the enhanced capacity of micro, small, and medium-sized enterprises (MSMEs). In addition, the design and deployment of public service platform require appropriate evaluation methodology. Reflecting these observations, this paper proposes macro-micro simulation approach to assess public values (PV) focusing on MSMEs. Linkage aggregate variables (LAVs) are defined to show connection between macro and micro impacts of public services. As a result, the relationship of demography, business environment, macro economy, and socio-economic impact are clarified and their values are quantified from the behavioral perspectives of citizens and firms.

  20. 42 CFR 93.220 - Public Health Service or PHS.

    Science.gov (United States)

    2010-10-01

    ... and Science and the following Operating Divisions: Agency for Healthcare Research and Quality, Agency... Administration, Health Resources and Services Administration, Indian Health Service, National Institutes of Health, and the Substance Abuse and Mental Health Services Administration, and the offices of...

  1. Choir of believers? Longitudinal evidence on public service motivation and survey participation

    DEFF Research Database (Denmark)

    Jacobsen, Christian Bøtcher; De Lorent Gad, Mette; Kjeldsen, Anne Mette

    The most widely used method to study individuals’ public service motivation is surveys. The validity and inferential power of such studies may, however, be harmed by survey participation bias, if highly public service motivated individuals are overrepresented among respondents. This paper examines...... the methodological critique of survey participation bias raised against the public service motivation literature and examines whether public service motivation increases the propensity to respond to surveys. By tracking more than 3,000 public service providers’ participation in a three-wave panel survey, our...... analysis shows that public service motivation does have a positive effect on survey participation. This suggests that future studies should pay attention to the characteristics of respondents/non-respondents and consider weighting the sample....

  2. Être géographe au service de la cité

    OpenAIRE

    Blanchard, Anaïs

    2012-01-01

    Après avoir insisté sur ma formation, cet article revient sur mon expérience de géographe employée par une administration publique et œuvrant à la prévention et la gestion des risques et des catastrophes. C’est la position du géographe hors de l’institution académique qui est ici interrogée, ainsi que la nature et le statut des savoirs qu’il produit. After explaining the author’s training, this article deals with her experience as a geographer working for the civil service : her job consis...

  3. Discrimination ethnique et rapport au public : une comparaison interprofessionnelle : (traduction d'un article publié en Allemand)

    OpenAIRE

    Loriol, Marc; Boussard, Valérie; Caroly, Sandrine

    2010-01-01

    Traduction Française d'un article publié en allemand : Ethnische Diskriminierungen und die Öffentlichkeit : ein Vergleich zwischen KrankenpflegerInnen und PolizistInnen, publié dans : Axel Groenemeyer, Doing Social Problems: Mikroanalysen der Konstruktion sozialer Probleme und sozialer Kontrolle in institutionellen Kontexten, VS Verlag, 2010, pp. 298-323. Dans tous métiers en contact avec un public, l'usager est coproducteur du service. Mais il est un coproducteur auquel les professionnels...

  4. Research on Human Resources Development of Rural Public Service Departments in New Countryside Construction

    OpenAIRE

    Li, Zhong-dong

    2011-01-01

    On the basis of defining related concepts concerning human resources in rural public service departments, this paper analyses the overall status quo of human resources in China's rural public service departments and points out the problems existing in human resources in China's rural public service departments during new countryside construction as follows: first, the constitution structure is not rational; second, the cultural quality of staff is universally low, and the business capacity re...

  5. Measurement and evaluation of the public administration performance through delivery of electronic services

    OpenAIRE

    Mirlinda Batalli

    2015-01-01

    The purpose of this paper concerns the relation between delivery of electronic services (e-services) and evaluation of public administration performance. Public sector organizations should pay attention and determine the strategies to be followed in order to increase the satisfaction of citizens and businesses in relation to delivery of electronic services. The study aims to review the demands toward progress to the competitiveness, the sustainability, efficiency and effectives in public admi...

  6. 75 FR 20598 - Public Buildings Service; Prospect Island, Sacramento Delta, Solano County, CA; Transfer of Property

    Science.gov (United States)

    2010-04-20

    ... From the Federal Register Online via the Government Publishing Office GENERAL SERVICES ADMINISTRATION Public Buildings Service; Prospect Island, Sacramento Delta, Solano County, CA; Transfer of... identified as Prospect Island, Sacramento Delta, Solano County, California to the State of...

  7. Unravelling Interdependence: Coordinating Public-Private Service Networks

    NARCIS (Netherlands)

    Klievink, B.

    2011-01-01

    Governments aim to improve service delivery towards citizens and businesses. One of the main trends in this area is that organisations are increasingly trying to integrate service delivery by using information and communication technology (ICT). Service integration is necessary as individual service

  8. The development of renewable resources at Arizona public service company

    Energy Technology Data Exchange (ETDEWEB)

    Herb Hayden, P.E. [Arizona Public Service Company, (United states)

    1995-12-31

    Arizona Public Service (APS) has been pursuing the development of solar energy for many years, through feasibility studies, solar monitoring, photovoltaics testing, demonstration projects, and internal applications of solar. Key examples are our comparative testing of photovoltaics (PV) at our Solar Test And Research (STAR) Center, the construction of a 225 kW grid-connected PV system, about 20 kW of rooftop PV systems at several customers properties, our participation in the development of Solar Central Receiver technology, and two recent studies on the value of solar in centralized and distributed generation. The costs and performance of solar technologies has been steadily improving, and there are current needs for energy services in APS service territory which cannot be economically served by power line extensions. These off-grid demands provide an opportunity for the initial application of solar for customer service, which can expand as costs are further reduced. It is expected that with continued development support, the costs of solar will decrease to a level which will be competitive in certain grid-connected applications before 2000. Recently, APS established a goal of installing 12 megawatts of solar by 2000 in applications that are cost-effective or can be made cost effective, for the economic and environmental benefit of our customers and shareholders. In order to achieve this goal, APS will develop cooperative working relationships with suppliers and other utilities that have a similar interest in the cost-effective use of solar energy for customer service. [Espanol] Servicios Publicos de Arizona (APS) ha proseguido el desarrollo de la energia solar desde hace muchos anos a traves de estudios de factibilidad, monitoreo solar, prueba de equipos fotovoltaicos, proyectos de demostracion y aplicaciones internas de energia solar. Son ejemplos importantes nuestras pruebas comparativas de fotovoltaicos (PV) en nuestro Centro de Pruebas e Investigaciones

  9. Prières et service public Prayers and the civil service

    Directory of Open Access Journals (Sweden)

    Gilles J. Guglielmi

    2009-04-01

    Full Text Available La marque de la séparation des Eglises et de l’Etat semble en France suffisamment forte pour que les points de contact entre service public et prière soient rares et plutôt indirects, à partir de comportements qui n’ont en général pas pour objet d’opposer le seul acte de prière aux normes juridiques et sociales environnantes. Néanmoins à partir des systèmes juridiques et des pratiques d’autres pays d’Europe, les arrêts pragmatiques de la Cour européenne des droits de l'homme révèlent une retenue comparable, même si leur fondement est nécessairement différent.Dans son ensemble, la jurisprudence de la Cour permet de constater que les Etats membres du Conseil de l’Europe ont parfois à l’égard de la prière des attitudes restrictives qui dépendent soit d’une sorte de protection de la religion dominante par rapport aux cultes minoritaires, soit d’un refus implicite de l’athéisme. En revanche, la notion de service public, n’étant pas universellement reconnue en Europe, ne fournit pas un cadre de raisonnement juridique signifiant dans les arrêts, ce qui ne permet d’identifier les rapports entre prières et service public que par le biais du contexte dans lequel se produisent les actes de prière.The mark of the separation between the Church and the State seems sufficiently strong in France so that the points of contact between the civil service and prayer are rare and rather indirect, starting with behaviours which do not have in general aim to oppose the sole act of prayer to the legal and social standards surrounding (First part. Nevertheless the legal systems and practices of other countries of Europe reveal the pragmatic judgements of the European Court of Human Rights and their comparable reserve, even if their base is necessarily different (Second part.As a whole, the decisions of the Court make it possible to note that the Member States of the Council of Europe sometimes have restrictive attitudes

  10. Le traitement informatisé de ressources électroniques au Service de l'Information Scientifique du CERN

    CERN Document Server

    Pignard, Nathalie; Jerdelet, Jocelyne

    2001-01-01

    Nous présentons une méthode automatique d'importation de données mise en oeuvre au Service de l'Information Scientifique, SIS, du CERN. Ce programme informatique, baptisé Uploader, permet d'importer dans le catalogue de la bibliothèque du CERN des notices bibliographiques et le texte intégral de documents provenant de diverses sources sur Internet. Ces bases de données concernent la littérature grise en physique et dans les disciplines voisines (par exemple DOE, KEK, Math-Doc, TipTop, etc.). Cette politique d'acquisition, qui met en avant le traitement informatisé des ressources électroniques, soulève quelques réflexions sur l'augmentation du nombre de documents collectés et sur l'élargissement des domaines traités. Le souci constant d'enrichir ces données et d'en faciliter l'accès aux utilisateurs, sur un mode hypertextuel, conduit à une évolution des métiers de la gestion documentaire.

  11. 76 FR 11246 - Public Availability of Equal Employment Opportunity Commission (EEOC) FY 2010 Service Contract...

    Science.gov (United States)

    2011-03-01

    ... From the Federal Register Online via the Government Publishing Office EQUAL EMPLOYMENT OPPORTUNITY COMMISSION Public Availability of Equal Employment Opportunity Commission (EEOC) FY 2010 Service Contract Inventory AGENCY: Equal Employment Opportunity Commission. ACTION: Notice of Public Availability of FY...

  12. Arizona Public Service - Alternative Fuel (Hydrogen) Pilot Plant Design Report

    Energy Technology Data Exchange (ETDEWEB)

    James E. Francfort

    2003-12-01

    Hydrogen has promise to be the fuel of the future. Its use as a chemical reagent and as a rocket propellant has grown to over eight million metric tons per year in the United States. Although use of hydrogen is abundant, it has not been used extensively as a transportation fuel. To assess the viability of hydrogen as a transportation fuel and the viability of producing hydrogen using off-peak electric energy, Pinnacle West Capital Corporation (PNW) and its electric utility subsidiary, Arizona Public Service (APS) designed, constructed, and operates a hydrogen and compressed natural gas fueling station—the APS Alternative Fuel Pilot Plant. This report summarizes the design of the APS Alternative Fuel Pilot Plant and presents lessons learned from its design and construction. Electric Transportation Applications prepared this report under contract to the U.S. Department of Energy’s Advanced Vehicle Testing Activity. The Idaho National Engineering and Environmental Laboratory manages these activities for the Advanced Vehicle Testing Activity.

  13. A Life Dedicated to Public Service: The Lady L Story

    Directory of Open Access Journals (Sweden)

    Maribeth P. Bentillo

    2016-05-01

    Full Text Available This study featured how a lady local politician rose to power as a barangay captain. It aimed to: describe her leadership orientation before she became a barangay captain, analyze the factors of her success stories in political leadership, extrapolate her values based on the problems/challenges met in the barangay, unveil her initiatives to address these problems, and interpolate her enduring vision for the future of the barangay. Through a biographical research design, with purposive sampling, a key female informant named as Lady L was chosen with the sole criteria of being a female Barangay Captain of Cebu City. Interview guides were utilized in the generation of Lady L’s biographic information about her political career.Lady L’s experiences in waiting for the perfect time and working in the private sector destined her to have a successful political career enhanced with passion and family influence. Encountering problems concerning basic education and unwanted migrants in Barangay K did not discourage her choice to run for re-election, because of her dedication to public service. Her ways to reach out and collaborate with welfare groups mitigate the problems of parental neglect and informal settlers in her barangay. The story of Lady L implies that in Cebu City, issues arise as a result of the practice of partisan politics, gender issues have minor bearing, and she envisioned a healthy and welleducated barangay, with an improved wellness and child care development.

  14. Historical Evolution and Innovation of Supply of Rural Public Cultural Service in China

    Institute of Scientific and Technical Information of China (English)

    CAO Ning; ZHANG Tao

    2012-01-01

    Based on the analysis of main body,decision making and financing mode concerning the supply of public cultural services in rural areas,we divide historical evolution of rural public cultural services in China into three periods:(i) The period from the founding of New China to the period before " Cultural Revolution" ;(ii) The period from " Cultural Revolution" to the period before the reform and opening-up;(iii) The period after the reform and opening-up.We analyze the defects in the supply of rural public cultural services in China:(i) Difference in the supply of public cultural services between urban and rural areas,caused by urban-rural " dual" structure;(ii) Insufficient supply of rural public cultural services,arising from unclear property rights and executive power of government at all levels;(iii) Structural imbalance in the supply of rural public cultural services,caused by top-down supply decision making mechanism;(iv) Single financing channels of rural public cultural services.From input,decision making,demand expression,financing and endogenous mechanism of supply of rural public cultural services,we put forward the recommendations for improving the supply of public cultural services in China.

  15. The Influence of User’s Trait on Public e-Service Usage: A Self-Service Technology Perspective

    OpenAIRE

    Chih-hao Chang

    2011-01-01

    This article intends to explore the critical traits of citizens in terms of public e-service usage based on the perspective of self-service technologies (SSTs) as well as the perception towards the e-service quality. A well-designed survey was conducted in Tokyo, a leading e-city, to understand the profile of the user. The result shows that user’s traits in terms of “perceived risk” and “need for interaction with public servant” have significant impact on the perception of e-service quality. ...

  16. 75 FR 73132 - Notice of Proposed Information Collection Requests: Public Demand for Museum and Library Services...

    Science.gov (United States)

    2010-11-29

    ... community relationships, libraries and museums can offer the public unprecedented access to and expertise in... average 18 to 20 minutes to complete. Agency: Institute of Museum and Library Services. Title: Public... Every Three Years. Affected Public: The target population for the Public Demand for Museum and...

  17. Review : Public service motivation—practical problems, scientific evidence and the role of a research community

    NARCIS (Netherlands)

    Vandenabeele, Wouter; Skelcher, Chris

    2015-01-01

    This review article introduces Public Money & Management's theme papers and articles on public service motivation (PSM). PSM has proven to be a promising road in creating public performance and public value and this theme brings it to an even wider audience, ensuring that policy-makers and those res

  18. 77 FR 65248 - Senior Executive Service; Public Debt Performance Review Board

    Science.gov (United States)

    2012-10-25

    ... makes recommendations regarding proposed performance appraisals, ratings, bonuses, pay adjustments, and... Bureau of the Public Debt Senior Executive Service; Public Debt Performance Review Board AGENCY: Bureau... members of the Public Debt Performance Review Board (PRB) for the Bureau of the Public Debt (BPD). The...

  19. Perubahan Status Perusahaan Listrik Negara Dari Perum Menjadi Perseroan Dalam Kaitannya Dengan Public Service Obligation (PSO)

    OpenAIRE

    Hutabarat, Binsar

    2014-01-01

    Initially the status of the State Electricity Company is a department which is then converted into a public company until the latter being a limited company. As a corporate department, electricity business conducted in order to service the general public as its primary mission is managed directly by the government. As a public company, as well as carrying out public services, it also aims for profit that management keeps the government as the owner of a major capital. When PLN converted into ...

  20. The Implementation of the Decentralisation and Deconcentration Strategies in the Romanian Public Services

    Directory of Open Access Journals (Sweden)

    Irina BILOUSEAC

    2013-11-01

    Full Text Available Both deconcentration and decentralisation are used in the organisation of public services in Romania, but the lack of additional details has brought about confusion in the practical application of the two principles. When implementing decentralisation and deconcentration in the management of public services, one must use a series of specific public management principles and regulations that should be constantly interdependent, aspects that the present paper will tackle. The reform of public administration is currently focused on continuing the decentralisation process in several types of activities, while the apparent trend is to turn certain deconcentrated public services into decentralised ones.

  1. Les particularités de la relation de service au sein des administrations communales. Le cas des départements « population » et « état civil »

    Directory of Open Access Journals (Sweden)

    Isabelle Lacourt

    2011-09-01

    Full Text Available Cet article présente les résultats d’une recherche effectuée dans le cadre de la réalisation d’un mémoire de licence en gestion des ressources humaines. Titre exact du Mémoire : « Gestion du personnel de guichet et relation de service dans les administrations communales. Le cas de six communes bruxelloises. » Inspirée par les ouvrages « L’État au guichet » de J.M. Weller et « La vie au guichet » de V. Dubois, nous avons étudié les départements « population » et « état civil » de six communes bruxelloises sous l’angle de la relation de service. Afin de réaliser ce travail, nous nous sommes entretenus avec des agents et des chefs de service de ces administrations communales (Ixelles, Bruxelles, Evere, Koekelberg, Uccle, Saint Josse. Au total, 28 entretiens ont été réalisés. Notre ambition étant de mettre en lumière les particularités du travail d’agents communaux « en contact direct avec le public ».Insistant davantage sur les aspects théoriques de notre mémoire, cet article vise à mettre en évidence les principaux aspects de la sociologie des relations de service appliquée aux services publics. Plus précisément, il s’agit ici de définir les particularités de ce travail d’accueil, d’insister sur la complexité de celui-ci, sur les compétences qu’il requiert et sur le déroulement des rencontres entre agents et usagers.

  2. ROMANIAN PUBLIC SERVICE TELEVISION: THE PURSUIT OF AUDIENCE IN A MULTI-PLATFORM CONTEXT

    Directory of Open Access Journals (Sweden)

    Bianca MITU

    2015-08-01

    Full Text Available The increasing use of the internet has brought new challenges for the public service television system all around the world. Despite the free access to information and the use of digital technology, the Eastern European public service television is still in a shading cone mostly because of the small scale of their broadcasting markets. Recently the Romanian Public Television is undergoing a major financial crisis that has led to the closure of one of its TV channels, namely TVR News. This article offers an overview of the Romanian Public Service Television (TVR’s multi-platform strategy and aims to address the following questions: Is the concept of public service television still relevant in Romania? What are the present challenges and what is the future of the Romanian public service television in the age of multi-platform broadcasting?

  3. Les Observatoires de l’eau, des outils au service de l’évaluation ?

    Directory of Open Access Journals (Sweden)

    Rémi Barbier

    2010-11-01

    Full Text Available Cet article aborde la question des méthodologies et pratiques territoriales de l'évaluation en matière de développement durable à travers l’analyse d’observatoires mis en place par les Conseils Généraux dans le domaine de l’eau. Notre propos se fonde sur l’examen de dix observatoires, identifiés lors d’une étude préalable à la mise en place d’un Observatoire de l’eau. Après un cadrage théorique et empirique de notre objet d’étude, nous présentons les démarches d’évaluation mises en place par ces observatoires et les obstacles rencontrés. Nous abordons notamment les questions de format des données à recueillir et de légitimité du maître d’ouvrage de l’observatoire. Ceci nous fournit des éléments afin de réfléchir à l'apport des Observatoires en tant qu'outils servant de support à l’évaluation des politiques publiques en matière de développement durable.This article deals with territorial methodologies and practices of evaluation as regards sustainable development via the analysis of water observatories set up by county councils. This matter is based on the analysis of ten water observatories which were identified and enquired into a study preceding the setting of a water observatory.First of all, we will consider the theoretical and empirical frames of our study. We will then present the evaluation methodologies set up by these water observatories and the main obstacles encountered. We will especially deal with the issue of data format and the legitimacy of the project owner of the water observatory. This analysis will provide us elements in order to consider the contribution of observatories as tools supporting public policy evaluation as regards sustainable development.

  4. Public Service Announcement: Your Guide to Better Health Series

    Science.gov (United States)

    ... of the U.S. Department of Health and Human Services. Visit the Your Guide Series Web site at: ... 592-8573. U.S. Department of Health and Human Services National Institutes of Health National Heart, Lung and ...

  5. [Definition of abilities profile in public health based on the experience of dentists of public service].

    Science.gov (United States)

    Costa, Iris do Céu Clara; de Araújo, Maria Neile Torres

    2011-01-01

    A curriculum by skills should prepare the student for a critical and reflective know-how, so that he can feel as an active part of his social context, mobilizing resources to solve problems that appear in the professional exercise. It was investigated the difficulties faced by dentists from the public service of Rio Grande do Norte State about the public health in order to establish a profile of skills for the new vocational curriculum. Data were collected through a questionnaire with a test of free association of words and an interview analyzed by EVOC 2000 and Thematic Content Analysis. The main difficulties found were: working in teams, lack of commitment of managers with the continuity of the health actions, unprepared professionals to face the collective problems, and the precariousness of work. Considering the profile of the health professional suggested by the new curriculum guidelines, the results signal for a need for changes in the curriculum, to graduate professionals compatible with the requirements of the actual labour market, which includes knowledge, know-how and know-be, with a critic view. Thus, as soon as the courses of Dentistry adhere the changes in education, more likely the new graduated will be able from the view of competencies and skills to deal with possible difficulties. PMID:21503466

  6. Improving the effectiveness of service delivery in the public healthcare sector: the case of ophthalmology services in Malaysia

    OpenAIRE

    Foo, Chee Yoong; Lim, Ka Keat; Sivasampu, Sheamini; Dahian, Kamilah Binti; Goh, Pik Pin

    2015-01-01

    Background Rising demand of ophthalmology care is increasingly straining Malaysia’s public healthcare sector due to its limited human and financial resources. Improving the effectiveness of ophthalmology service delivery can promote national policy goals of population health improvement and system sustainability. This study examined the performance variation of public ophthalmology service in Malaysia, estimated the potential output gain and investigated several factors that might explain the...

  7. The Mobile Reference Service: a case study of an onsite reference service program at the school of public health*

    OpenAIRE

    Tao, Donghua; McCarthy, Patrick G.; Krieger, Mary M.; Webb, Annie B.

    2009-01-01

    The School of Public Health at Saint Louis University is located at a greater distance from the library than other programs on the main medical center campus. Physical distance diminishes the ease of access to direct reference services for public health users. To bridge the gap, the library developed the Mobile Reference Service to deliver onsite information assistance with regular office hours each week. Between September 2006 and April 2007, a total of 57 in-depth reference transactions too...

  8. Embellissement sous surveillance. Une géographie des politiques de réaménagement des espaces publics au centre de Bruxelles

    OpenAIRE

    Criekingen, Mathieu Van; Dessouroux, Christian; Decroly, Jean-Michel

    2009-01-01

    Les opérations de réaménagement des espaces publics constituent un levier important des politiques urbaines contemporaines. A Bruxelles, ce domaine d’action publique compose un axe central de la mise en œuvre des politiques de revitalisation lancées au début des années 1990. Cet article dresse une géographie des interventions sur les espaces publics de la ville centrale. Cet exercice cartographique permet de mettre en évidence, pour les quartiers populaires en particulier, un assemblage d’int...

  9. L’implication des femmes au sein des groupes armés contestataires: la déviance au service d’une entreprise citoyenne

    Directory of Open Access Journals (Sweden)

    Maritza Felices-Luna

    2007-12-01

    Full Text Available La participation des femmes aux conflits armés fait l’objet de peu d’études et celles-ci placent le statut de femme au centre de leur questionnement. Toutefois, les résultats d’une recherche empirique démontrent que le regard porté par les femmes elles-mêmes sur leurs motivations et expériences se caractérise par un positionnement en tant qu’acteurs sociaux et politiques où le genre ne rentre pas en ligne de compte. À travers leur discours, les femmes contestent l’étiquette de déviante imposée par au moins une partie de la société ouvrant ainsi la voie à une réflexion sur l’implication dans la lutte armée en tant que pratique citoyenne puisque la participation aux entreprises guerrières et politiques fait partie des éléments constitutifs de la citoyenneté.There are few studies of women’s involvement in armed conflict and the majority of the existing research has gender as its main concern. However, through an empirical research, this article shows that gender is not a relevant issue when women discuss their motivations and experiences in being part of the armed struggle. The interviewees refute the deviant label attributed to them and represent themselves as social and political actors. Thus, the analysis of their discourse leads us to see women’s involvement in the armed struggle as an active practice of citizenship given that participating in political and war enterprises has been traditionally considered an essential component of citizenship.

  10. An Analysis of Business Models in Public Service Platforms

    DEFF Research Database (Denmark)

    Ranerup, Agneta; Zinner Henriksen, Helle; Hedman, Jonas

    2016-01-01

    Propositions, structures, networks, and financing. We interviewed representatives from 14 PSP providers in four public sectors in Sweden: education, healthcare, elder care, and public pensions. We identified a “Traditional view” with its focus on public agencies and neutral information and an “Emerging view...

  11. Deploying culture as a defence against incompetence: The unconscious dynamics of public service work

    Directory of Open Access Journals (Sweden)

    Peliwe P. Mnguni

    2012-01-01

    Full Text Available Orientation: The intractability of public service delivery and a polarised societal landscape heighten anxiety and reinforce a propensity for public service organisations to be used for defensive purposes.Research purpose: This article employs social defense theory to explore manifestations of anxiety and defense within South African public service organisations.Motivation for the study: Dominant discourse on public service institutions over-relies on political, sociological and public administration theories and tends to ignore psychosocial explanations. Further, whilst the psychodynamics of social service work are generally understood, the unconscious dynamics of generic public service work remain under-theorised. Research design, approach and method: This conceptual article draws on my personal observations as a reflective citizen and experiences as a consultant to government departments.Main findings: Herein, an argument is advanced that the deployment of ill-qualified party loyalists to key positions in the public service is perverse: it serves as a collective defense against the impossible aspects of the task at hand. The appointees, in turn, deploy organisational processes to defend against feelings of incompetence and the inevitability of failure. This practice, coupled with acute resource constraints, sets up front line staff for scapegoating.Practical/managerial implications: An appreciation of the multiple meanings of public service work and the defensive role played by public institutions stands to inform purposeful change towards sustainable public service organisational practice.Contribution/value-add: The discussion seeks to contribute to attempts that employ systems psychodynamics to make sense of anxiety and defense within organisations in general and public service institutions in particular.

  12. Cluster approach to the development of housing services and public utilities in the region

    Directory of Open Access Journals (Sweden)

    Sergey Ivanovich Bazhenov

    2012-03-01

    Full Text Available The ongoing crisis in the housing services and public utilities sphere determines the need to accelerate its integration into the market space. The author proposes to apply the cluster initiatives, which, in his opinion, provide the solution of housing services and public utilities problems in terms of their broader vision. This paper attempts to highlight the benefits of the cluster approach to the development of housing services and public utilities, and identifies the main provisions in the process of its implementation. The essence of the concept of «housing services and social cluster of the region» in terms of housing services and public utilities development is revealed, members of cluster unification are designated, its components are identified, the purpose of introducing the cluster model of housing services and public utilities reform management is determined, which essence is to change the mentality of the producers and consumers of housing services and public utilities in the direction of increasing responsibilities and respect for mutual interests in the market of housing services and public utilities. The main provisions and principles of formation of housing services and social cluster of the region are reviewed, as well as the characteristics and trends of its development. An authorial approach to the development of a strategy of forming a housing services and social cluster in the region in accordance with modern trends is presented. The leading role of several factors in establishing the basic prerequisites for sustainable operation of housing services and social cluster of the region is justified. These factors include governmental regulation of pricing and forms of support to small entrepreneurship development, creation of financial security system, development of public-private partnerships and implementation of innovative technologies. The role of non-governmental organizations and public associations in the formation of

  13. Effects of pictures and textual arguments in sun protection public service announcements

    NARCIS (Netherlands)

    Boer, Henk; Huurne, ter Ellen; Taal, Erik

    2006-01-01

    Background: The effect of public service announcements aimed at promoting primary prevention of skin cancer may be limited by superficial cognitive processing. The use of both pictures and textual arguments in sun protection public service announcements were evaluated for their potentially beneficia

  14. Strategies for Orchestrating and Managing Supply Chains in Public Service Networks

    NARCIS (Netherlands)

    Van Veenstra, A.F.; Janssen, M.F.W.H.A.; Klievink, B.

    2009-01-01

    Joining-up is high on the e-government agenda as this is expected to improve service delivery to citizens and businesses. It requires public and private organizations to cooperate with each other within networks that are formed around public services that cross the boundaries of organizations. Cross

  15. Moving toward the Market and Away from Public Service? Effects of Resource Dependency and Academic Capitalism

    Science.gov (United States)

    Jaeger, Audrey J.; Thronton, Courtney H.

    2005-01-01

    Research-extensive land-grant institutions face the unique challenge of asking faculty to fulfill a historic mission of public service in a time of scarce resources. This article discusses the parallel between the effects of resource dependency and academic capitalism on the research enterprise and on public service endeavors through the…

  16. 77 FR 28869 - Exelon Corporation, Public Service Electric and Gas Company, PSEG Power LLC, PSEG Energy...

    Science.gov (United States)

    2012-05-16

    ... Energy Regulatory Commission Exelon Corporation, Public Service Electric and Gas Company, PSEG Power LLC... Practice and Procedure, 18 CFR 385.206 and 385.211 and section 206 of the Federal Power Act, 16 U.S.C. 824(e), Exelon Corporation, Public Service Electric and Gas Company, PSEG Power LLC, and PSEG...

  17. Longevity of posterior resin composite restorations in permanent teeth in Public Dental Health Service

    DEFF Research Database (Denmark)

    Pallesen, Ulla; van Dijken, Jan W V; Halken, Jette;

    2013-01-01

    To investigate in a prospective follow up the longevity of posterior resin composites (RC) placed in permanent teeth of children and adolescents attending Public Dental Health Service.......To investigate in a prospective follow up the longevity of posterior resin composites (RC) placed in permanent teeth of children and adolescents attending Public Dental Health Service....

  18. 78 FR 21919 - Public Availability of Fiscal Year 2012 Service Contract Inventory

    Science.gov (United States)

    2013-04-12

    ... COMMISSION Public Availability of Fiscal Year 2012 Service Contract Inventory AGENCY: Commodity Futures... this notice to advise the public of the availability of CFTC's Fiscal Year (FY) 2012 Service Contract... Procurement Policy (OFPP), and the revised guidance issued on November 8, 2011. The November 5, 2010,...

  19. Research of the Experience of Western Governments Procurement of Public Service

    Institute of Scientific and Technical Information of China (English)

    贾宏全

    2014-01-01

    Government procurement of public services is developed from the market-oriented reform of public services in Western countries. Many Western countries have adopted the practice of reform and have gained success of this model. By analyzing the process of those in UK, the Netherlands, the United States and France, summing up experience, and I hope that’s useful for China's reform.

  20. 47 CFR 64.707 - Public dissemination of information by providers of operator services.

    Science.gov (United States)

    2010-10-01

    ... § 64.707 Public dissemination of information by providers of operator services. Providers of operator... 47 Telecommunication 3 2010-10-01 2010-10-01 false Public dissemination of information by providers of operator services. 64.707 Section 64.707 Telecommunication FEDERAL COMMUNICATIONS...

  1. 47 CFR 42.10 - Public availability of information concerning interexchange services.

    Science.gov (United States)

    2010-10-01

    ... Instructions for Carriers Offering Interexchange Services § 42.10 Public availability of information concerning... service information specified in paragraph (a) of this section available on-line at its Internet website... 47 Telecommunication 3 2010-10-01 2010-10-01 false Public availability of information...

  2. Bill of modernization and development of electricity public service; Projet de loi de modernisation et de developpement du service public de l'electricite

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1999-06-15

    The bill presented by the French Government has as objective the modernization and development of the electricity public service by transposing at the same time within the French legislation the Directive concerning the common rules for domestic electricity market, adopted by the Council of Ministers of European Union and Parliament on 19 December 1996. This bill expresses also the Government's intent to conjugate reinforcement of the electricity public service with introduction of competition elements which will boost the France's competitiveness to the benefit of employment. Therefore, the new organization will endorse both the achievement of the public service's missions and the progressive opening of the market within the limits and according to the pace authorized by the directive. Thus, the bill aims at providing the country with a law that modernizes and reinforces the electricity public service and at the same time enrolls itself within the continual series of great laws on electricity, among which that of nationalization of 8 april 1946. The bill contains fifty two articles and nine titles with the following content: - 1. The electricity public service; - 2. The production of electricity; - 3. Electricity transport and distribution; - 4. The access of public electricity networks; - 5. The accounting dissociation and transparency; - 6. Regulation; -7.The object of Electricite de France; - 8. Social dispositions; -9. Diverse and transitory dispositions.

  3. Analysis of Developing Public Health Service Sector with Private Finance Initiative in Guangxi

    Institute of Scientific and Technical Information of China (English)

    王宇

    2006-01-01

    In Guangxi Public Health Service Sector (GPHSS), because lack of budget, it has caused a number of problems, such as weakened public health service in rural areas, poor professional quality of medical personnel in public health units at village and township levels, current urban public health service could not meet the health demand for urban residents. This paper is a secondary research. Through analysis of the financial problem and both of the advantages and disadvantages of using the Private Finance Initiative (PFI), it intend to demonstrate that using the PFI could be considered as a good way for the Guangxi government.

  4. The use of international television formats by public-service broadcasters in Australia, Denmark and Germany

    DEFF Research Database (Denmark)

    Esser, Andrea; Jensen, Pia Majbritt

    2015-01-01

    Today, the use of internationally licensed television formats, developed in one market and sold for local adaptation, is a widespread practice amongst commercial broadcasters around the world. But how has this trend impacted on public service broadcasting? Public service stipulations include...... the provision of content that informs and educates, helps imagine the nation, enriches the lives and culture of its citizens and provides an inclusive public sphere to support democracy. Can internationally franchised programmes fulfil these remits? And to what extent are they employed by public service...

  5. Research on Human Resources Development of Rural Public Service Departments in New Countryside Construction

    Institute of Scientific and Technical Information of China (English)

    2011-01-01

    On the basis of defining related concepts concerning human resources in rural public service departments,this paper analyses the overall status quo of human resources in China’s rural public service departments and points out the problems existing in human resources in China’s rural public service departments during new countryside construction as follows:first,the constitution structure is not rational;second,the cultural quality of staff is universally low,and the business capacity remains to be promoted;third,the improvement of human resources development environment lags behind,and the supporting reform is short.In the context of new countryside construction,the opportunities faced by the human resources in China’s rural public service departments are as follows:China has elevated strengthening new countryside construction and rural talents construction as important state development strategy;the ideas of service-oriented government and learning-oriented government are put forward;civil servant system is overhauled.Therefore,I advance the development strategy of human resources in China’s rural public service departments as follows:implement elastic personnel system reform in public service departments(including civil servant positions in department),to form the public service personnel system of "able one comes in,mediocre one moves over and shiftless one steps down";audaciously promote young and middle-aged grass-roots cadres with strong business ability,high political quality,acute judgement and decision-making ability;build learning-oriented grass-roots public service organization,to make the staff in rural pubic service departments study assiduously and progress;broaden horizon,and build the human resources development system geared to international standards;in developed regions,the human resources in grass-roots public service departments should introduce enterprise competition model.

  6. Electronic Government In Democratic Public Service In One Door Integrated Permit Handling Services Agency In The City Of Samarinda

    Directory of Open Access Journals (Sweden)

    Iman Surya

    2015-01-01

    Full Text Available ABSTRACT Electronic government needs to carry out in a fundamental public services of democracy. But in practice BPPTSP one door integrated permit service board of Samarinda not able to perform the activities. The aim of this research described analyzing electronic government and public services in a democracy. The methodology used in this research using descriptive qualitative approach the study was on the one door integrated permit service of Samarinda respondents in Samarinda the mayor head of Samarinda the citizen private group of government agencies and interests. Then variable measured in electronic government includes support capacity value and public services including democratic information consultancy and participation. The results of research shows that the variables measured having a deficiency and inability in accommodate aspirations built between citizens and the government in developing electronic democratic government. It is influenced by the absence of elements of liaison which is justice diversity and access electronic between government and public services that make democratic BPPTSP the inability of the city of Samarinda to make changes in depth in an effort to build and create a public being communicative with citizens.

  7. Corporate Entrepreneurship at Public Service Sector: Measurement and the Influence toward Government Performance

    OpenAIRE

    Astri Ghina

    2012-01-01

    The purpose of this research is to build conceptual model of corporate entrepreneurship within the public service sector as a baseline to improve government performance in order to provide the best service toward society. The study is based on questionnaires sent to the public service employees of Pelayanan Perizinan Terpadu Satu Pintu (PPTSP) at Bandung City and Regency. The relationship between the constructs is analyzed through path analysis. The results showed that there was a positive...

  8. Strategies for Orchestrating and Managing Supply Chains in Public Service Networks

    OpenAIRE

    Veenstra, A.F. van; Janssen, M.F.W.H.A.; Klievink, B.

    2009-01-01

    Joining-up is high on the e-government agenda as this is expected to improve service delivery to citizens and businesses. It requires public and private organizations to cooperate with each other within networks that are formed around public services that cross the boundaries of organizations. Cross-organizational processes in such a network are called supply chains, aimed at delivering integrated services. The performance of each individual organization within the network influences aspects ...

  9. PUBLIC SERVICE ADVERTISING: AN ANALYSIS ON TEXT AND SEMIOTICS

    Directory of Open Access Journals (Sweden)

    Ni Wayan Sukarini

    2015-07-01

    Full Text Available This study concerns with text and semiotics analysis on the use of language in public service advertising (PSA. PSA in this study is the text which is especially on health. There are three problems that are analysed in this research, namely: (1 grammatical structure and the lexical of the text; (2 the relationship of trichotomies (representamen, object, and interpretant with the three components of sign in nonverbal aspect; and (3 ideologies and messages conveyed in the verbal and nonverbal signs. Three methods applied in this research respectively including descriptive, qualitative, and interpretative. The type of data was the written one which was taken from printed media in the forms of poster and brochure. The data was collected through five procedures, they are clipping, numbering, coding, picturing, and documenting. As a scientific writing, a number of theories must be applied for the analysis. The relevant theories are semantics, semiotics, speech act, hermeneutics, language function, and text structure. These six theories were applied eclecticly in analysing the grammatical structure, lexicals, signs, and the structure of texts in order to elaborate the meaning, ideology, and message which were being conveyed through the texts of PSA. The result of the analysis showed that the grammatical structure applied in the PSA of health could be classified into the simple structure in the forms of phrase, clause, and sentence. The use of verbs dominated initially in order to express the imperative meaning but still had the purpose of being persuasive. Kinds of lexicals found were very close to disease, reproduction, and health either the general terms, for example victims, medicine or the specific ones like HIV/AIDS, Odha, perinatal, nifas, jampersal, sadari. From the nonverbal aspect, the relationship of trichotomy with the three of sign components are more realistics in the Object with its three sub components. Triadic relationship of three sub

  10. A conceptual model of public medical service system based-on cell phone mobile platform

    Science.gov (United States)

    Fu, Hongjiao; Zhao, Yue

    In recent years, cell phones have played an increasingly important role in rapidly-developing global telecommunication services. At present, mobile business develops very fast. However, the development in other mobile service fields, such as public service, mobile medical service, etc, is still in its infant stage. Drawing on the experience of the 'doctor workstation project' which is cooperated by Renmin University of China and Norway Fredskorps Corporation, this paper discusses the research and implementation of the Doctor Workstation System based on cell phone mobile platform. From the practice of the Doctor Workstation System, the paper advances a conceptual model of public medical service system based-on cell phone mobile platform.

  11. Factors influencing the use of public dental services: An application of the Theory of Planned Behaviour

    OpenAIRE

    Spencer A John; Luzzi Liana

    2008-01-01

    Abstract Background There is limited evidence of the influence of psychosocial factors and health beliefs on public dental patient's patterns of service use in Australia. The research aims were to examine associations between dental attitudes and beliefs of public dental service users and dental visiting intention and behaviour using the Theory of Planned Behaviour. Methods 517 randomly selected adult public dental patients completed a questionnaire assessing dental attitudes and beliefs whic...

  12. Public-private innovation networks and innovation activities in French service firms

    OpenAIRE

    Morrar, Rabeh; Gallouj, FaÏz; Hammadou, Hakim

    2012-01-01

    Using firm-level data provided by the 4 th Community Innovation Survey (CIS4), this paper measures the effect of cooperation on innovation in French service firms. It distinguishes between the effects of two types of cooperation or innovation networks (INs): public-private innovation networks and private-private innovation networks. The empirical evidence presented shows that extended public-private INs (in which service firms cooperate not only with public but also with private actors) seem ...

  13. Public-private innovation networks and innovation activities in French service firms

    OpenAIRE

    Rabeh Morrar; Faïz Gallouj; Hakim Hammadou

    2010-01-01

    Using firm-level data provided by the 4 th Community Innovation Survey (CIS4), this paper measures the effect of cooperation on innovation in French service firms. It distinguishes between the effects of two types of cooperation or innovation networks (INs): public-private innovation networks and private-private innovation networks. The empirical evidence presented shows that extended public-private INs (in which service firms cooperate not only with public but also with private actors) seem ...

  14. The Effectiveness of Performance Contracting in Service Delivery in Public Universities in Kenya

    OpenAIRE

    Jason Esiokhunjila Nganyi; Josphat Mulama Shigogodi; Alice Owano

    2014-01-01

    The concept of performance contracting was mooted by the government of Kenya for effective and efficient achievement of set targets in the public service. All public institutions are expected to set performance targets and indicators for their achievement. The introduction of performance contracting in public universities is an effort to institute a framework of accountability and enhance service delivery in Kenya. Though difficult and challenging to implement, performance contracting leads t...

  15. Digital public service integration in refugee camp: camp to city: just in time bureaucracy

    OpenAIRE

    Al-Husban, Mohammed

    2015-01-01

    Efficient public service delivery is a primary task of public administration within any governance model. The main theme of modern governance implies an integrated, effective and citizen centric practices of government and administration as a prerequisite for a long term positive development of the economy. Electronic public service delivery via e-government portal has become a convenient means for the customers – Citizens and Businesses- to fulfil their requirements. This thesis investiga...

  16. Integrating Service Learning into Public Relations Coursework: Applications, Implications, Challenges, and Rewards

    Science.gov (United States)

    Gleason, James P.; Violette, Jayne L.

    2012-01-01

    Drawing on a theoretical framework based on "use-inspired" applied research and service learning practice (Honnet-Porter & Poulsen, 1989), this paper argues the relationship between a service-learning approach and Public Relations coursework is a natural and highly desirable fit. Through examination of the goals of both service-learning and public…

  17. Service Quality: An Unobtrusive Investigation of Interlibrary Loan in Large Public Libraries in Canada.

    Science.gov (United States)

    Hebert, Francoise

    1994-01-01

    Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…

  18. Civil servants’ perspectives on the role of citizens in public service delivery in Uganda

    NARCIS (Netherlands)

    M.T. Wenene; T. Steen; M.R. Rutgers

    2015-01-01

    In this article we study civil servants’ perceptions about the role of citizens in the provision of public services in Uganda. In other words, we examine the views of those who deliver civil services regarding the actual and desired influence of service recipients. An empirical study was conducted f

  19. 77 FR 63833 - Equifax Information Services LLC; Analysis of Proposed Consent Order To Aid Public Comment

    Science.gov (United States)

    2012-10-17

    ... Equifax Information Services LLC; Analysis of Proposed Consent Order To Aid Public Comment AGENCY: Federal... INFORMATION section below. Write ``Equifax Info Services, File No. 102 3252'' on your comment and file your... from Equifax Information Services LLC (``Equifax''). The proposed consent order has been placed on...

  20. The Relationship Between Population Size and Contracting Out Public Services

    DEFF Research Database (Denmark)

    Foged, Søren Kjær

    2015-01-01

    /contracting out relationship. Results show that the relationship differs across policy sectors: It is negative for services with high fixed costs, presumably due to scale economies, and is positive for services that are difficult to measure, probably due to more administrative and technical capacity in larger...

  1. The state of client-centered public service delivery in the Netherlands

    NARCIS (Netherlands)

    Jansen, Jurjen; Vries, de Sjoerd; Geest, van der Thea; Dijk, van Jan; Wimmer, Maria A.; Scholl, Hans J.; Janssen, Marijn; Traunmüller, Roland

    2009-01-01

    Businesses and citizens demand a better and more client-centered way of service delivery from public organizations. As society becomes more complex, dynamic and diverse, public organizations need to adapt to this demand. Conversely, our perception is that public organizations might still treat their

  2. Explaining Public Service Motivation : The Role of Leadership and Basic Needs Satisfaction

    NARCIS (Netherlands)

    Vandenabeele, Wouter

    2014-01-01

    Both leadership and public service motivation (PSM) are important issues in contemporary public administration. By connecting these issues, the aim of this article is to assess the impact of one particular type of transformational leadership behavior-promoting public values-on PSM development. Two h

  3. 76 FR 64429 - Senior Executive Service; Public Debt Performance Review Board (PRB)

    Science.gov (United States)

    2011-10-18

    ... Bureau of the Public Debt Senior Executive Service; Public Debt Performance Review Board (PRB) AGENCY... (PRB) for the Bureau of the Public Debt (BPD). The PRB reviews the performance appraisals of career... assigned to the Office of the Commissioner in BPD. The PRB makes recommendations regarding...

  4. 75 FR 59800 - Senior Executive Service; Public Debt Performance Review Board (PRB)

    Science.gov (United States)

    2010-09-28

    ... Bureau of the Public Debt Senior Executive Service; Public Debt Performance Review Board (PRB) AGENCY... (PRB) for the Bureau of the Public Debt (BPD). The PRB reviews the performance appraisals of career... assigned to the Office of the Commissioner in BPD. The PRB makes recommendations regarding...

  5. 76 FR 6827 - Public Availability of the National Aeronautic and Space Administration FY 2010 Service Contract...

    Science.gov (United States)

    2011-02-08

    ... SPACE ADMINISTRATION Public Availability of the National Aeronautic and Space Administration FY 2010 Service Contract Inventory AGENCY: National Aeronautic and Space Administration. ACTION: Notice of public... Administration (NASA) is publishing this notice to advise the public of the availability of its FY 2010...

  6. 78 FR 13383 - Public Availability of the National Aeronautics and Space Administration FY 2012 Service Contract...

    Science.gov (United States)

    2013-02-27

    ... SPACE ADMINISTRATION Public Availability of the National Aeronautics and Space Administration FY 2012... Administration. ACTION: Notice of Public Availability of the FY 2012 Service Contract Inventory, PSC codes... National Aeronautics and Space Administration (NASA) is publishing this notice to advise the public of...

  7. 77 FR 7184 - Public Availability of the National Archives and Records Administration FY 2011 Service Contract...

    Science.gov (United States)

    2012-02-10

    ... RECORDS ADMINISTRATION Public Availability of the National Archives and Records Administration FY 2011 Service Contract Inventory AGENCY: National Archives and Records Administration. ACTION: Notice of public... Administration (NARA) is publishing this notice to advise the public of the availability of its FY 2011...

  8. MAIN FACTORS DRIVING SOCIAL PUBLIC SERVICES IN INTERNATIONAL CONTEXT

    Directory of Open Access Journals (Sweden)

    Mihaela, GHENTA

    2014-03-01

    Full Text Available Literature and the latest reports point out that not only in Europe, but all over the world there is a growing demand for social services. As social needs have diversified, the number of potential users of social services has increased and this has generated increased complexity of social services. This paper highlights some of the results of a study conducted by the author in the doctoral studies program. One of the aims of this study was to identify the main factors that cause the current configuration of social services at global level. The research analysed the demographic changes and the impact of the crisis in social services for Europe, the United States of America (USA and Japan based on statistical data provided by the national statistics institutes for the regions considered. The results highlight the necessity of continuous development and reconfiguration of social services in order to meet the social and economic demands and to ensure a better organisation of these type of services.

  9. MAIN FACTORS DRIVING SOCIAL PUBLIC SERVICES IN INTERNATIONAL CONTEXT

    OpenAIRE

    Mihaela, GHENTA

    2014-01-01

    Literature and the latest reports point out that not only in Europe, but all over the world there is a growing demand for social services. As social needs have diversified, the number of potential users of social services has increased and this has generated increased complexity of social services. This paper highlights some of the results of a study conducted by the author in the doctoral studies program. One of the aims of this study was to identify the main factors that cause the current c...

  10. Measurement and evaluation of the public administration performance through delivery of electronic services

    Directory of Open Access Journals (Sweden)

    Mirlinda Batalli

    2015-07-01

    Full Text Available The purpose of this paper concerns the relation between delivery of electronic services (e-services and evaluation of public administration performance. Public sector organizations should pay attention and determine the strategies to be followed in order to increase the satisfaction of citizens and businesses in relation to delivery of electronic services. The study aims to review the demands toward progress to the competitiveness, the sustainability, efficiency and effectives in public administration that have rapidly enforced the wide reforms in the public sector, in order to modernize the initiatives to offer better electronic services for the citizens. The article aims to present that the transformation process toward providing electronic services to the citizens should be assessed continuously, in light with challenges, demands and process of globalization, in order to strengthen the capacities of public administration and make it more efficient. In this regard, the regular evaluation and measurement of the public administration performance leads toward the promotion of enhanced public services and higher level of accountability. Through receiving the e-services, citizens can save their time, can reduce the expenses and create an easier access of communication with all levels of the government.

  11. Market orientation and service quality of public sector sport and recreation providers: a case study approach.

    OpenAIRE

    Beaumont-Kerridge, John

    2001-01-01

    This study examines market orientation and service quality constructs within the public sector sport and recreation providers in the U.K. A preliminary review of the literature regarding marketing as a concept, its implementation and the constructs of service quality concludes that two models measure the constructs of market orientation and service quality adequately. These are the Kohli and Jaworski (1990) market orientation model and the Cronin and Taylor (1992; 1994) service quality mea...

  12. INTERNAL MARKETING IN PUBLIC SERVICE SECTOR AND ITS EFFECT ON JOB SATISFACTION

    OpenAIRE

    İsmail DÜLGEROĞLU; Çağatan TAŞKIN

    2015-01-01

    Internal marketing can be interpreted to applicate marketing practices to the organization’s employees. Internal marketing is very important and related to almost any organization. Satisfying employees result in motivation so that the service quality of service provider is going to be higher and service output is going to be increased. The aim of this paper is to analyze internal marketing in public service sector in Bursa and to propose internal marketing strategies for managers based on ...

  13. Revenue stream: How state taxes fund public services, amenities

    OpenAIRE

    Brye Steeves

    2009-01-01

    Each state has a portfolio with a varying assortment of revenue sources, such as income tax and sales tax, which are affected by the health of the economy. In down times, services get cut or taxes are raised.

  14. [Local government and public dental health services: an analysis of inequality in use].

    Science.gov (United States)

    Soares, Felipe Fagundes; Chaves, Sônia Cristina Lima; Cangussu, Maria Cristina Teixeira

    2015-03-01

    The aim of this study was to identify factors associated with the use of primary and specialized public dental health services and private services. A population-based household survey was conducted in two cities of Bahia State, Brazil. Key informants provided data on socioeconomic variables and use of dental health services. Organization of the local public dental health service was ranked as worse versus better. Univariate and multivariate polytomous logistic regression was performed. Of the total of 1,290 individuals, 38.76% used private services, 33.80% used public primary care, and 17.29% used both primary care and the Center for Dental Specialties. Less use of both primary care and specialized public services was associated with lower education (OR = 1.47; 95%CI: 1.03-2.10) and worse organization of services (OR = 1.74; 95%CI: 1.22-2.48), when compared to the exclusive use of primary care. The study showed inequality in the use of dental services, even when comparing more homogeneous groups, namely users of public services.

  15. INTERNAL MARKETING IN PUBLIC SERVICE SECTOR AND ITS EFFECT ON JOB SATISFACTION

    Directory of Open Access Journals (Sweden)

    İsmail DÜLGEROĞLU

    2015-10-01

    Full Text Available Internal marketing can be interpreted to applicate marketing practices to the organization’s employees. Internal marketing is very important and related to almost any organization. Satisfying employees result in motivation so that the service quality of service provider is going to be higher and service output is going to be increased. The aim of this paper is to analyze internal marketing in public service sector in Bursa and to propose internal marketing strategies for managers based on the findings. Therefore different public service organizations’ employees were reached. As a sampling method quota sampling was chosen because not many of the public service deliverers were eager to participate in such a survey. To collect data, questionnaire method was selected. Regression analysis was used to analyze the effects on job satisfaction. Results show that colleagues, job enrichment and compensation have significant effect on job satisfaction.

  16. Research on sudden environmental pollution public service platform construction based on WebGIS

    Science.gov (United States)

    Bi, T. P.; Gao, D. Y.; Zhong, X. Y.

    2016-08-01

    In order to actualize the social sharing and service of the emergency-response information for sudden pollution accidents, the public can share the risk source information service, dangerous goods control technology service and so on, The SQL Server and ArcSDE software are used to establish a spatial database to restore all kinds of information including risk sources, hazardous chemicals and handling methods in case of accidents. Combined with Chinese atmospheric environmental assessment standards, the SCREEN3 atmospheric dispersion model and one-dimensional liquid diffusion model are established to realize the query of related information and the display of the diffusion effect under B/S structure. Based on the WebGIS technology, C#.Net language is used to develop the sudden environmental pollution public service platform. As a result, the public service platform can make risk assessments and provide the best emergency processing services.

  17. METHODS AND STYLES OF MANAGEMENT IN THE PUBLIC SERVICE SYSTEM

    OpenAIRE

    R.Baskanbaeva; Zh.Tokhtabaeva; A.Zholdasbaev

    2015-01-01

    Тhis article discusses the state administration head’s styles and methods of management, the competence of the public authority, personal qualities of the head and the application of employees rotation mechanisms.

  18. Public Land Survey System - Sections on USDA Forest Service Lands

    Data.gov (United States)

    Earth Data Analysis Center, University of New Mexico — This feature class depicts the boundaries of Land Survey features called sections, defined by the Public Lands Survey System Grid. Normally, 36 sections make up a...

  19. Learning at Home: Public Library Service to Homeschoolers.

    Science.gov (United States)

    Madden, Susan B.

    1991-01-01

    Offers definitions, statistics, and suggestions for public librarians working with homeschoolers. Library concerns are addressed, including censorship, negative staff attitudes, technology demands, and administrative limits; and ways to make homeschoolers more welcome are suggested, including compiling homeschooling resource materials, library…

  20. Delegation of Contracting in the Private Provision of Public Services

    OpenAIRE

    Elisabetta Iossa

    2005-01-01

    We use an incomplete-contract approach to compare contracting out by a public sector agency with the delegation of contracting out to a public-private partnership (PPP) that is a joint venture between private and sector agents. The PPP maximizes a linear combination of profit and social benefit. Such delegation may be desirable to curb innovations that reduce the cost of provision but also reduce social benefit. Delegation may be undesirable for innovations that increase social benefit but al...

  1. Changing the Face of Leadership and Administration in Public Service

    OpenAIRE

    2005-01-01

    The purpose of the Virginia Tech Center for Public Administration and Policy (CPAP) Roundtable Series for Leadership and Administration is to bring together the leading scholars, practitioners, students, and others for a stimulating conversation focusing on the exchange of ideas that will advance the knowledge and understanding of leadership in public administration through the sharing of research and experiences. For this particular session, Dr. Colleen Woodard moderated a discussion betw...

  2. Effects of fiscal retrenchment on public mental health services for the chronic mentally ill.

    Science.gov (United States)

    Surber, R W; Shumway, M; Shadoan, R; Hargreaves, W A

    1986-01-01

    In reviewing the public mental health services of 11 California counties during a period of fiscal retrenchment, we found several common trends: a greater focus on the severely mentally disabled; an increase in utilization of hospital-based care, residential treatment, day treatment, and case management services; and a decrease in the capacity of traditional outpatient services. Although the severely mentally disabled are receiving a higher priority for service, the findings imply that these service systems continue to inadequately address the need for long-term maintenance and supportive services to this population.

  3. Public utilities in networks: competition perspectives and new regulations; Services publics en reseau: perspectives de concurrence et nouvelles regulations

    Energy Technology Data Exchange (ETDEWEB)

    Bergougnoux, J

    2000-07-01

    This report makes first a status about the historical specificities, the present day situation and the perspectives of evolution of public utilities in networks with respect to the European directive of 1996 and to the 4 sectors of electricity, gas, railway transport and postal service. Then, it wonders about the new institutions and regulation procedures to implement to conciliate the public utility mission with the honest competition. (J.S.)

  4. Dynamics of Public Service Motivation: Attraction, Selection, and Socialization in the Production and Regulation of Social Services

    DEFF Research Database (Denmark)

    Kjeldsen, Anne Mette

    2014-01-01

    The literature on public service motivation (PSM) has typically focused on the relationship between this motivation and public/private sector of employment, while the character of the work being performed has been neglected. Through panel surveys with pre- and post-entry measures of PSM among...... certified Danish social workers, this study provides a unique design to investigate PSM-based attraction‒selection and socialization effects with respect to the choice between work related to service production and service regulation (controlled for public/private sector of employment). The study shows...... that the PSM profiles of social work students predict their preference for one of the two types of work tasks, but do not predict first employment in the preferred job. Conversely, post-entry shifts in social workers’ PSM profiles result from a complex interplay between influences from both work task...

  5. Public and Private Stances in Open Data Service Design

    DEFF Research Database (Denmark)

    Götzen, Amalia De

    2015-01-01

    This paper will highlight some of the problems that participatory design and the design of services are facing while dealing with Open Data. How to build trust among stakeholders? How to preserve the individual privacies? To support the need of design care with respect to the above mentioned issues......, two case studies will be briefly presented, showing the added complexity layer that attempted solutions involve. The first case study is the design of a Time banking service, while the second one is about involving the commuters in the maintainance of S-Train Station. Both case studies have been...... developed in Copenhagen by students from the Service Systems Design Master at Aalborg University Copenhagen....

  6. COMPETENCY-BASED PAY AND SERVICE QUALITY: AN EMPIRICAL STUDY OF MALAYSIAN PUBLIC ORGANISATIONS

    Directory of Open Access Journals (Sweden)

    Ilhaamie Abdul Ghani Azmi

    2009-01-01

    Full Text Available A higher number of complaints have been filed by the public due to delays by public sectors in taking action and providing services to the public. This suggests that service quality is not being delivered as expected by customers. With competency-based pay being offered in the public sector under the System Saraan Malaysia (SSM, which aims to produce capable workers who are responsive to customers' demands by providing quality services, one would expect that there would be an improvement in the general quality of the services rendered. Thus, this research aimed to investigate the relationship between the extent of competency-based pay practices and service quality. The findings suggest that there is a positive relationship between competency-based pay practices and service provision, one of the SERVQUAL dimensions found in this study. Thus, Malaysian public organisations should offer this type of pay as frequently as possible in order to motivate civil servants to provide quality services to the public.

  7. The role of trust in public services and public sector reform

    NARCIS (Netherlands)

    S.G.J. Van de Walle (Steven)

    2013-01-01

    markdownabstract__Abstract__ The balance between trust and distrust is shifting – yet again. The move towards public sector reforms inspired by the New Public Management (NPM) from the 1980s on introduced a series of innovations based on mutual distrust between public sector actors. More recently,

  8. A survey of public needs for digital information service in libraries and museums

    Institute of Scientific and Technical Information of China (English)

    Ran; ZHENG; Ximing; XIAO

    2014-01-01

    Purpose:The purpose of the research is to investigate public needs for digital information service in the Chinese libraries and museums and seek ways to help these public service institutions improve their service to meet user needs.Design/methodology/approach:An online questionnaire survey was used to study the publicneeds for digital information service provided by libraries and museums.A total of 474 valid questionnaires were retrieved for analysis.Findings:The primary purpose of using the digital library and museum service was for knowledge acquisition,followed by work or class assignment and leisure and entertainment.Users need one-stop information service that provides information and service in a more integrated form and allows cross-database searching as well.Research limitations:A majority of the respondents were young and middle-aged people who often use the Internet.We would need to increase our sample size and include different groups of users such as children and retirees to make the sample more representative.Practical implications:Libraries and museums should collaborate to provide the users with one-stop digital information service.Meanwhile,the research can serve as a reference source for the future studies of digital library and museum service.Originality/value:Few studies were published on the public needs for digital library and museum service in China.This study bridges the gap and contributes to our understanding of the Chinese users’ needs for digital information service in libraries and museums.

  9. 7 CFR 8.8 - Use by public informational services.

    Science.gov (United States)

    2010-01-01

    ... services. (a) In any advertisement, display, exhibit, visual and audio-visual material, news release... salute must be distinctly set apart from any commercial product message or reference. (b) Advertisements... associated with any of the foregoing. Statements that a product is used or preferred to the exclusion...

  10. Speech, Language, and Audiology Services in Public Schools

    Science.gov (United States)

    Sunderland, L.C.

    2004-01-01

    The prevalence of communication disorders (speech, language, and hearing) among school-age children continues to increase, making it imperative that the classroom teacher be able to identify children in need of services. This article provides information that will enable all teachers to recognize when a child is exhibiting signs of a communication…

  11. The Role of Academic Publications in Community Service

    OpenAIRE

    Patricia Kim-Chooi Lim

    2011-01-01

    Community service has been described as “serviceswhich are identified by an institution of highereducation, through formal or informal consultationwith local nonprofit, governmental, and communitybasedorganizations, as designed to improve the qualityof life for community residents, particularly low-incomeindividuals, or to solve particular problems related totheir needs, including such fields as health care, childcare, literacy training, education (including tutorialservices), welfare, social...

  12. The Public Finances, the Utility of the Taxpayer and the Public Services – towards a New Connecting Model?

    Directory of Open Access Journals (Sweden)

    Marcel Ioan Bolos

    2007-11-01

    Full Text Available Public finances from everywhere have followed along the centuries, as it was natural, some periods when they had to accommodate to the needs resulted from the economic and social life. Their mission was not at all a simple one. To conceive the taxes and rates (dues system, to ensure a performing and an efficient budgetary process, to finance some categories of public expenses, to ensure a fiscal decentralization which would not lead to severe interferences within the public field are only a few of the problems of major importance that they had to deal with. And also the challenges that have come upon public finances are not to be neglected. We may bring to mind here the opposed interests of the taxpayer, interested in obtaining a higher level of goods and public services and of the public authorities who, trying to satisfy the needs of taxpayers, have obtained almost all the time a quite high level of taxes and rates (dues. The purpose of this paper is, though, the setting up of these apparently opposed interests in an equation. We have also tried to” measure” the dependence degree of the utility felt by the taxpayer, as a consequence of the growth with one unit of the quantity of public services performed by the authorities.

  13. Public Service Announcement: Heart Disease Doesn't Care What You Wear

    Science.gov (United States)

    ... Home Current Issue Past Issues Public Service Announcement Heart Disease Doesn't Care What You Wear Past Issues / ... version of this page please turn Javascript on. Heart Disease Doesn't Care What You Wear IT'S THE # ...

  14. Public meeting: Western New York Nuclear Service Center options study

    International Nuclear Information System (INIS)

    This document is a transcript of the meeting, with additional written comments. The main topic is the West Valley Processing Plant and how to dispose of it and its high-level wastes. Objective is to get public input on this topic

  15. Public service motivation og udfordringer for offentligt ansatte

    DEFF Research Database (Denmark)

    Jacobsen, Christian Bøtcher

    2012-01-01

    objektivt mål for kommunernes sociale udfordringer. Resultaterne viser en positiv sammenhæng mellem compassion og sociale udfordringer, mens sammenhængen er negativ for public interest. Resultatet peger på, at en organisations omgivelser har betydning for medarbejdernes motivation, og dette er af væsentlig...

  16. Federal Public Health Service: In Retrospect and Prospects.

    Science.gov (United States)

    Kolbe, Lloyd J

    2016-10-01

    In this article, I offer a retrospective case study about my early, short-term work within the U.S. Office of the Assistant Secretary for Health and then my later, longer-term work within the U.S. Centers for Disease Control and Prevention, where I endeavored for two decades largely to help our nation's schools improve health and associated education outcomes. First, for context, I briefly portray the nature of our related political and public health systems. I then frame this retrospective by illustrating how my serial employment within other public health system organizations led to, and then resulted from, my work within these two federal public health agencies. To represent the many talented individuals in each organization with whom I had the good fortune to work, I name only one in each organization. I then characterize how these individuals and organizations progressively shaped my work and career. I conclude by speculating about prospects for academic institutions to more purposefully prepare students and faculty to work within federal government public health agencies.

  17. Perspectives on User-Driven Innovation in Public Sector Services

    DEFF Research Database (Denmark)

    Langergaard, Luise Li

    2015-01-01

    of citizenship. Thus, we need to be aware of what different perspectives of user involvement imply for citizenship and collaborative innovation in the public sector. The chapter is based on a literature study and uses an empirical case as an example to illustrate and discuss differences in democratic...

  18. Greying at the Temples: Demographics of a Public Service Occupation.

    Science.gov (United States)

    Wolf, James F.; And Others

    1987-01-01

    Presents results of an empirical study of the effects of demographic trends on a local government occupational group--public welfare workers. Considers effects of these trends on managers' abilities to foster new ideas, to achieve affirmative action goals, and to ensure employee motivation, performance, and productivity. (Author/CH)

  19. The Public Services Job Hunt: Observations and Advice

    Science.gov (United States)

    Saunders, Laura

    2014-01-01

    The library science job market is competitive, and library and information science (LIS) students and new graduates often have questions and concerns about how to engage in a successful job hunt. Based on research with employers and interactions with students and alumni, the author offers advice for job-seekers looking for public services…

  20. Federal Public Health Service: In Retrospect and Prospects.

    Science.gov (United States)

    Kolbe, Lloyd J

    2016-10-01

    In this article, I offer a retrospective case study about my early, short-term work within the U.S. Office of the Assistant Secretary for Health and then my later, longer-term work within the U.S. Centers for Disease Control and Prevention, where I endeavored for two decades largely to help our nation's schools improve health and associated education outcomes. First, for context, I briefly portray the nature of our related political and public health systems. I then frame this retrospective by illustrating how my serial employment within other public health system organizations led to, and then resulted from, my work within these two federal public health agencies. To represent the many talented individuals in each organization with whom I had the good fortune to work, I name only one in each organization. I then characterize how these individuals and organizations progressively shaped my work and career. I conclude by speculating about prospects for academic institutions to more purposefully prepare students and faculty to work within federal government public health agencies. PMID:27585459

  1. Public policy and regulatory implications for the implementation of Opportunistic Cloud Computing Services for Enterprises

    DEFF Research Database (Denmark)

    Kuada, Eric; Olesen, Henning; Henten, Anders

    2012-01-01

    Opportunistic Cloud Computing Services (OCCS) is a social network approach to the provisioning and management of cloud computing services for enterprises. This paper discusses how public policy and regulations will impact on OCCS implementation. We rely on documented publicly available government...... and corporate policies on the adoption of cloud computing services and deduce the impact of these policies on their adoption of opportunistic cloud computing services. We conclude that there are regulatory challenges on data protection that raises issues for cloud computing adoption in general; and the lack...... of a single globally accepted data protection standard poses some challenges for very successful implementation of OCCS for companies. However, the direction of current public and corporate policies on cloud computing make a good case for them to try out opportunistic cloud computing services....

  2. Bill of modernization and development of electricity public service; Projet de loi de modernisation et de developpement du service public de l'electricite

    Energy Technology Data Exchange (ETDEWEB)

    Strauss-Kahn, Dominique; Pierret, Christian [Ministry of Economy, Finances and Industry, French Government, Paris (France)

    1999-02-16

    The bill presented to the National Assembly on behalf of the French Government by Dominique Strauss-Kahn, Minister of Economy, Finances and Industry and Pierret, Christian, Secretary of State for Industry, has as objective the modernization and development of the electricity public service by transposing at the same time within the French legislation the Directive concerning the common rules for domestic electricity market, adopted by the Council of Ministers of European Union and Parliament on 19 December 1996. Throughout the bill the government hoped to take into account the country's aspirations for social cohesion, industrial progress, long term and balanced territory planning. This document expresses also the Government's intent to conjugate reinforcement of the electricity public service with introduction of competition elements which will boost the France's competitiveness to the benefit of employment. Therefore, the new organization will endorse both the achievement of the public service's missions and the progressive opening of the market within the limits and according to the pace authorized by the directive. Thus, the bill aims at providing the country with a law that modernizes and reinforces the electricity public service and at the same time enrolls itself within the continual series of great laws on electricity, among which that of nationalization of 8 april 1946. Thus, the formidable achievements of the last half of century industrial development in the field of electricity will be reinforced by this law in which a prominent role is assigned to EDF.

  3. Public health services and systems research: current state of finance research.

    Science.gov (United States)

    Ingram, Richard C; Bernet, Patrick M; Costich, Julia F

    2012-11-01

    There is a growing recognition that the US public health system should strive for efficiency-that it should determine the optimal ways to utilize limited resources to improve and protect public health. The field of public health finance research is a critical part of efforts to understand the most efficient ways to use resources. This article discusses the current state of public health finance research through a review of public health finance literature, chronicles important lessons learned from public health finance research to date, discusses the challenges faced by those seeking to conduct financial research on the public health system, and discusses the role of public health finance research in relation to the broader endeavor of Public Health Services and Systems Research.

  4. Family planning for teens: strategies for improving outreach and service delivery in public health settings.

    OpenAIRE

    Herz, E J; Olson, L M; Reis, J S

    1988-01-01

    The persistent underuse of family planning services by inner-city, low-income, sexually active youth underscores the importance of testing innovative programs that maximize participation. Presented in this paper is an analysis of a Chicago public health clinic's special program for adolescents that originated from the staff's observations of the scheduling, educational, and support needs of teens seeking family planning services from a traditionally managed public health facility. Between Dec...

  5. The Public Service Broadcaster of Lithuania in the Era of Commercialization

    OpenAIRE

    Tichonovaite, Monika

    2011-01-01

    The television industry in Lithuania is analyzed in this thesis with a focus on the impact of commercialization on the public service broadcaster. The purpose of the research paper is to describe the impact of the changing market on the public service broadcaster of Lithuania using as theoretical framework the approach of the political economy of the media and communication and quantitative methods. One part of the thesis is the theoretical research, which is done by analyzing and systematica...

  6. RSE et Service Public : oppositions, juxtapositions et articulations : le cas France Télécom

    OpenAIRE

    Ngaha, Angélique

    2011-01-01

    Today, Corporate Social Responsibility and Public Service logics, claiming to serve the general interest, are spreading within the management of for-profit public service networks in France; networks that have been historically privatized or on the way to becoming. The aim of this research is to bring an understanding to how these logics are opposed, juxtaposed and articulated in a managerial context that is dominated by a logic of maximized shareholder value.In this perspective, we rely on t...

  7. A Formal Model of Corruption, Dishonesty and Selection into Public Service

    DEFF Research Database (Denmark)

    Barfort, Sebastian; Harmon, Nikolaj Arpe; Hjorth, Frederik Georg;

    2015-01-01

    Recent empirical studies have found that in high corruption countries, inherently more dishonest individuals are more likely to want to enter into public service, while the reverse is true in low corruption countries. In this note, we provide a simple formal model that rationalizes this empirical...... pattern as the result of countries being stuck in different selfsustaining equilibria where high levels of corruption and negative selection into public service are mutually reinforcing....

  8. 77 FR 41986 - Division of Nursing, Public Health Nursing Community Based Model of PHN Case Management Services

    Science.gov (United States)

    2012-07-17

    ... HUMAN SERVICES Indian Health Service Division of Nursing, Public Health Nursing Community Based Model of...), Community Based Model of Public Health Nursing Case Management Services. This program is authorized under... IHS OCPS Public Health Nursing (PHN) Program serves as the primary source for national...

  9. Machiavellian Taxation? The political economy of public service financing

    OpenAIRE

    Germa Bel; Antonio Miralles

    2004-01-01

    In this paper, we develop a simple theoretical model in order to explain how politicians choose between progressive and regressive tax schemes that serve to afford some local service production costs. It consists of a bipartisan model in which each party’s preferences are lexicographic, giving priority to winning but following ideological preferences given that it wins. Concerning voters, this model distinguishes for the first time in the literature between pragmatic majorities and social one...

  10. Costs of publicly provided maternity services in Rosario, Argentina

    OpenAIRE

    Borghi Josephine; Bastus Silvia; Belizan María; Carroli Guillermo; Hutton Guy; Fox-Rushby Julia

    2003-01-01

    This material is posted here with permission of the publishers, Instituto Nacional de Salud Pública. Internal or personal use of this material is permitted. However, permission to reprint/republish this material must be obtained from the Publisher. Objective. This study estimates the costs of maternal health services in Rosario, Argentina. Material and Methods. The rovider costs (US$ 1999) of antenatal care, a normal vaginal delivery and a caesarean section, were evaluated retrospectively ...

  11. Access to dental public services by disabled persons

    OpenAIRE

    Leal Rocha, Lyana; Vieira de Lima Saintrain, Maria; Pimentel Gomes Fernandes Vieira-Meyer, Anya

    2015-01-01

    Background According to the World Health Organization, one in every 10 people has a disability, and more than two-thirds of them do not receive any type of oral dental care. The Brazilian Constitution of 1988 guarantees all civilians including disabled people the right to healthcare, shaping the guidelines of the Brazilian National Health Care System (Sistema Único de Saúde – SUS). However, there is limited information about the true accessibility of dental services. This study evaluated the ...

  12. COMMITMENT, ENTRENCHMENT AND EMOTIONAL CONTROL IN PUBLIC SERVICE WORKERS.

    OpenAIRE

    Ana Paula Grillo Rodrigues; Antônio Virgílio Bittencourt Bastos; Sônia Maria Guedes Gondim

    2013-01-01

    This study aimed to analyze the relation between the individual’s patterns of ties with the organization, emotional expressions, and the use of emotional regulation strategies to deal with work situations. The instrument used for data collection included a scale to measure commitment and entrenchment and 21 work settings for which participants had to assign emotion regulation strategies. Participants included 400 employees of public institutions located in Florianopolis. The article is struct...

  13. The Study on the Architecture of Public knowledge Service Platform Based on Collaborative Innovation

    Science.gov (United States)

    Hu, Chang Ping; Zhang, Min; Xiang, Fei

    The knowledge service platform is seen as the vital intermediaries in innovation cycle, and for users to locate, exchange and acquire knowledge in a systematic way. It is increasingly recognizing the powerful role that knowledge service platform provide in building a national innovation capacity. The knowledge service platforms in the China's national innovation system, mostly based on the digital libraries, are supported and constructed by diverse departments and systems. These platforms disperse in construction, have respective division and orientation. However, along with the development of information technology and the revolution of innovation model, the requirements for the reconstruction of knowledge service platform in innovation system are brought forward. In this paper, we analyze the resources integration framework of the existing public service platform, and put forward the architecture of the public knowledge service platform based on collaborative innovation; we also discuss its concrete implementation.

  14. Exploring public bus service quality in South Africa: A structural equation modelling approach

    Directory of Open Access Journals (Sweden)

    Ayanda M. Vilakazi

    2014-03-01

    Full Text Available This study, which is a deviation from the usual practice of using SERVQUAL or an adaptedversion thereof, uses McKnight, Pagano and Paaswell’s (1986 service quality dimensions,namely reliability; extent of service; comfort; safety; and affordability (RECSA and structuralequation modelling to determine commuters’ perception of public bus service quality in amajor city in South Africa. The RECSA model was adapted and fitted to the data collectedfrom a convenience sample of bus commuters in Johannesburg, using structural equationmodelling. It was ascertained that reliability, service, comfort and safety influenced thepublic bus commuters’ perception of the overall service quality. The implications of theaforementioned findings for providers of public bus services are explained.

  15. 42 CFR 411.7 - Services that must be furnished at public expense under a Federal law or Federal Government...

    Science.gov (United States)

    2010-10-01

    ... MEDICARE & MEDICAID SERVICES, DEPARTMENT OF HEALTH AND HUMAN SERVICES MEDICARE PROGRAM EXCLUSIONS FROM MEDICARE AND LIMITATIONS ON MEDICARE PAYMENT General Exclusions and Exclusion of Particular Services § 411... 42 Public Health 2 2010-10-01 2010-10-01 false Services that must be furnished at public...

  16. 76 FR 5614 - Public Availability of Department of Labor FY 2010 Service Contract Inventory

    Science.gov (United States)

    2011-02-01

    ... Secretary for Administration and Management, Labor. ACTION: Notice of public availability of FY 2010 service... on service contract actions over $25,000 made in FY 2010. The information is organized by function to... in accordance with guidance issued on November 5, 2010, by the Office of Management and...

  17. 78 FR 12357 - Public Availability of Department of Labor FY 2012 Service Contract Inventory

    Science.gov (United States)

    2013-02-22

    ... Secretary for Administration and Management. ACTION: Notice of Public Availability of FY 2012 Service... information on service contract actions over $25,000 made in FY 2012. The information is organized by function... developed in accordance with guidance issued on November 5, 2010, by the Office of Management and...

  18. For Distinguished Public Service: Medical Library Association Honors FNLM and NIH MedlinePlus Magazine | NIH ...

    Science.gov (United States)

    ... this page please turn Javascript on. For Distinguished Public Service: Medical Library Association Honors FNLM and NIH MedlinePlus Magazine Past Issues / Summer 2011 Table of Contents MLA President Ruth Holst presented FNLM ... Service Award at the MLA’s recent national conference. ...

  19. 76 FR 53492 - South Carolina Public Service Authority (Also Referred to as Santee Cooper); Combined Licenses...

    Science.gov (United States)

    2011-08-26

    ... COMMISSION South Carolina Public Service Authority (Also Referred to as Santee Cooper); Combined Licenses for... as Santee Cooper), for two Title 10 of the Code of Federal Regulations (10 CFR) part 52 combined... Service Authority (Also Referred to as Santee Cooper) Application for the Virgil C. Summer Nuclear...

  20. Contracting for Public Services : Output-based Aid and Its Applications

    OpenAIRE

    Penelope J. Brook; Smith, Suzanne M

    2001-01-01

    Access to good, reliable public services is critical for the poor in developing countries if they are to rise out of poverty. Safe water and sanitation, modern energy and communications, good-quality basic education and health services--all contribute directly to individual well-being, and all improve economic opportunities for low-income households. The primary challenge now is to ensure ...

  1. Pre-Service Teachers and Muslim Parents: Exploring Religious Diversity in Canadian Public Schools

    Science.gov (United States)

    Guo, Yan

    2015-01-01

    This study explores how a group of Caucasian pre-service teachers responded to Muslim immigrant parents' accounts of the marginalization of their faith practices in Canadian public schools. Data were collected through interviews with parents, dialogues between parents and pre-service teachers, online reflections, and focus groups among pre-service…

  2. 75 FR 40842 - Public Health Service Act (PHS), Delegation of Authority

    Science.gov (United States)

    2010-07-14

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention Public Health Service Act (PHS), Delegation of Authority Notice is hereby given that I have delegated to the Director, Centers for Disease Control and Prevention, with authority to...

  3. 77 FR 8818 - Public Availability of Consumer Product Safety Commission FY 2011 Service Contract Inventory

    Science.gov (United States)

    2012-02-15

    ... COMMISSION Public Availability of Consumer Product Safety Commission FY 2011 Service Contract Inventory... contract inventory for fiscal year (``FY'') 2011. This inventory provides information on service contract..., MD 20814. Telephone: 301-504-7009; email dhutton@cpsc.gov . SUPPLEMENTARY INFORMATION: On December...

  4. 78 FR 33392 - Public Availability of Consumer Product Safety Commission FY 2012 Service Contract Inventory

    Science.gov (United States)

    2013-06-04

    ... COMMISSION Public Availability of Consumer Product Safety Commission FY 2012 Service Contract Inventory... contract inventory for fiscal year (FY) 2012. This inventory provides information on service contract..., MD 20814. Telephone: 301-504-7009; email: dhutton@cpsc.gov . SUPPLEMENTARY INFORMATION: On...

  5. E-procurement in Contracting-out of Public Goods and Services: Evidence from Slovakia

    Directory of Open Access Journals (Sweden)

    Svidroňová Mária Murray

    2016-06-01

    Full Text Available Recently growing attention has been paid to the issue of public-sector innovation: scholars have progressively developed a fully-fledged field of study in this direction, since remarkable differences exist between public and private organizations. Perhaps paradoxically, the decline of NPM itself from the 1990s onwards has paved the way to further developments of this field of study, surpassing the existent model through the exploration of innovative tools for stakeholders’ involvement in public decision-making. New Public Management reforms of public administration combined with the use of information and communication technologies have brought many innovations to the public sector, among others also public e-procurement. Our objective is to identify the driver and barriers of e-procurement use in contracting-out of public goods and services based on analysis in one selected region and its four municipalities in Slovakia. This study uses a qualitative and quantitative approach and is based on original data from our own research, including data collected within the LIPSE (Learning from Innovation in Public Sector Environments research project. The main findings of our analysis are that the use of public e-procurement is an innovative tool for contracting out the public services and as such facilitates modern public-administration reforms based on information and communication technologies.

  6. Guidelines for Dietitians and Public Health Nutritionists in Home Health Services.

    Science.gov (United States)

    Community Health Service (DHEW/PHS), Bethesda, MD.

    Prepared by the Public Health Service to clarify the role of health professionals and subprofessionals in the home care field, this guide is directed to dietitians and public health nutritionists who are involved in planning, directing, carrying out, and evaluating the nutrition aspects of medical care programs for patients at home. Program…

  7. A decision Enhancement Service for Stakeholder Analysis to Achieve Transformations in the Public Sector

    NARCIS (Netherlands)

    Knol, Arjan; Janssen, Marijn; Sol, H G

    2015-01-01

    Sourcing has become a popular practice for public sector managers aiming for transformations to save costs and improve service delivery. Nevertheless, public sector sourcing often fails due to stakeholder resistance and power struggles, stressing the need for stakeholder analysis. This paper present

  8. 75 FR 18828 - Wisconsin Electric Power Company, Wisconsin Gas LLC, Wisconsin Public Service Corporation...

    Science.gov (United States)

    2010-04-13

    ... Energy Regulatory Commission Wisconsin Electric Power Company, Wisconsin Gas LLC, Wisconsin Public....206 (2009), Wisconsin Electric Power Company, Wisconsin Gas LLC, and Wisconsin Public Service.... Take notice that on March 26, 2010, pursuant to section 5 of the Natural Gas Act, 15 U.S.C. 717d...

  9. A Best Practices Service Learning Framework for the Public Relations Campaigns Course

    Science.gov (United States)

    Allison, Audrey Wilson

    2008-01-01

    Public relations curriculum often incorporates professional experience for progressive skill development. In the traditional public relations (PR) campaigns course, students typically research, develop, and implement a strategic campaign for a community organization as the client. Service learning is an effective pedagogical approach for the PR…

  10. Understanding New Hybrid Professions: Bourdieu, "Illusio" and the Case of Public Service Interpreters

    Science.gov (United States)

    Colley, Helen; Guéry, Frédérique

    2015-01-01

    Public spending reductions across the advanced capitalist world are creating new professions that have a "hybrid" status and/or role. However, research on professional learning has paid little attention to them. This qualitative study of one such profession, public service interpreting (PSI), addresses that lacuna. The paper focuses on…

  11. Clients, Consumers, and Citizens: Using Market Mechanisms for the Delivery of Public Services.

    Science.gov (United States)

    Pascal, Anthony H.

    The ethical and technical superiority of a consumer-oriented system for the delivery of many public services, as compared to a client-based system, is demonstrated. The meaning of planning in a modern democratic society is examined. From distinctions drawn between the meaning of private and public goods in economic theory, some useful categories…

  12. 77 FR 7183 - Public Availability of the National Aeronautics and Space Administration FY 2011 Service Contract...

    Science.gov (United States)

    2012-02-10

    ... SPACE ADMINISTRATION Public Availability of the National Aeronautics and Space Administration FY 2011 Service Contract Inventory AGENCY: National Aeronautics and Space Administration. ACTION: Notice of Public... 2010 (Pub. L. 111-117), National Aeronautics and Space Administration (NASA) is publishing this...

  13. 78 FR 38343 - Notice of a Department of Health and Human Services Public Meeting and Request for Comments on...

    Science.gov (United States)

    2013-06-26

    ... public reaction to OHRP's determination letter, HHS has become aware of differing perspectives in the... HUMAN SERVICES Notice of a Department of Health and Human Services Public Meeting and Request for... a public meeting to seek public input and comment on how certain provisions of the HHS...

  14. The impact of public service motivation in an international organization : job satisfaction and organizational commitment in the European Commission. Paper

    NARCIS (Netherlands)

    Vandenabeele, W.V.; Ban, C.

    2009-01-01

    Public service motivation has increasingly been accepted as a central construct in public personnel management and public HRM research. In recent years, research on public service motivation has grown substantially (Perry and Hondeghem, 2008) and has now reached a point where it finally lives up to

  15. Marketization, Public Services and the City: The Potential for Polanyian Counter Movements

    OpenAIRE

    Warner, Mildred; Clifton, Judith Catherine

    2013-01-01

    ABSTRACT. Marketization of urban service delivery gained renewed intensity in the crisis. Mobilizing Polanyi’s concept of the double movement, we analyze how marketization of public services both creates and constrains the potential for urban counter movements in the USA and Europe. We identify three main urban responses: “hollowing out” where cities engage in service cut backs, “riding the wave” where cities attempt to harness the market, and “push backs” where citizen movements oppose marke...

  16. The double-edged sword: public service motivation, the oath of office and the backlash of an instrumental approach

    NARCIS (Netherlands)

    T.P.S. Steen; M.R. Rutgers

    2011-01-01

    The motivation of civil servants to serve the public has gained considerable attention among public administration scholars and practitioners. The obvious substantive interpretation of serving the general interest is at odds with public service motivation being predominantly applied instrumentally,

  17. Parkinson's Law and the New Public Managment? Contracting Determinants and Service Quality Consequences in Public Education.

    NARCIS (Netherlands)

    O'Toole Jr, Laurence J.; Meier, Kenneth J.

    2004-01-01

    Public administration writers, with some notable exceptions, generally have not paid a great deal of attention to the history of ideas. However, public administration inquiry is profoundly affected by longstanding political and social ideas. This article shows how the idea of the state as a purposiv

  18. Les probabilités au service des sciences morales, Blaise Pascal et Pierre-Simon Laplace

    OpenAIRE

    Perrin, Yvette

    2015-01-01

    Dès la fin du XVIIème siècle et tout au long du XVIIIème, des philosophes et des mathématiciens se sont intéressés au problème de la validité de la connaissance testimoniale. On se penche ici plus particulièrement sur la façon dont Laplace a utilisé la théorie des probabilités conditionnelles pour définir la probabilité de la véracité d’un témoignage, et sur la façon dont il se sert de cette définition pour réfuter les arguments du pari de Pascal et mettre en doute l’existence des miracles....

  19. No 2151. Report made on behalf of the commission of economic affairs, environment and territory about the proposal of resolution (no 2121) of M. Daniel Paul and some of his colleagues for the creation of an inquiry commission about the opening to competition of public utilities in the sectors of energy, postal and telecommunication services and railway transports; No 2151. Rapport fait au nom de la Commission des Affaires Economiques, de l'Environnement et du Territoire sur la proposition de resolution (no 2121) de M. Daniel Paul et plusieurs de ses collegues tendant a la creation d'une commission d'enquete sur l'ouverture a la concurrence des services publics dans les secteurs de l'energie des postes et telecommunications et des transports ferroviaires

    Energy Technology Data Exchange (ETDEWEB)

    Daniel, Paul

    2005-03-15

    This report explains the contradictions between the European liberalization process and the logics of the French public utilities at three different levels: historical, economical and legal: 1 - the public utilities and Europe: the French model, the European change, an inexorable-like designed process; 2 - the dead-end of network activities liberalization: destructive strategy of the unique market, forced introduction of competition into networks, the dark side of a non-judicious liberalization: convergence towards the private monopoly, degradation of services quality, destruction of solidarity mechanisms, occurrence of new risks; 3 - public utilities in front of the European law: a basic concept of French administrative right (area and principles of public utilities), European juridical approach (confuse definition and surveillance regime), weak consideration (symbolic acknowledgement, marginal juridical protection). The examination of the report by the commission follows. (J.S.)

  20. Productivity in public welfare services is changing: the standpoint of strategic competence-based management.

    Science.gov (United States)

    Ollila, Seija

    2013-01-01

    In Finland the municipal restructuring project was launched in 2005. Its goal is to create a system that ensures high-quality municipal welfare services for everyone, continuing into the future. The main focus of this research is to examine the tension between strategic competence-based management and productivity in public welfare services. The theoretical basis covers theories regarding strategic competence-based management and productivity. To guarantee services and quality it is important to strengthen the supply of employees, competence, development, leverage, and benefits in public organizations. Leadership has a significant role in strategic competence-based management.

  1. Productivity in public welfare services is changing: the standpoint of strategic competence-based management.

    Science.gov (United States)

    Ollila, Seija

    2013-01-01

    In Finland the municipal restructuring project was launched in 2005. Its goal is to create a system that ensures high-quality municipal welfare services for everyone, continuing into the future. The main focus of this research is to examine the tension between strategic competence-based management and productivity in public welfare services. The theoretical basis covers theories regarding strategic competence-based management and productivity. To guarantee services and quality it is important to strengthen the supply of employees, competence, development, leverage, and benefits in public organizations. Leadership has a significant role in strategic competence-based management. PMID:23944166

  2. Distributed aspect-oriented service composition for business compliance governance with public service processes

    OpenAIRE

    Wang, Ming Xue; Bandara, Kosala Yapa; Pahl, Claus

    2010-01-01

    Service-Oriented Architecture (SOA) offers a technical foundation for Enterprise Application Integration and business collaboration through service-based business components. With increasing process outsourcing and cloud computing, enterprises need process-level integration and collaboration (process-oriented) to quickly launch new business processes for new customers and products. However, business processes that cross organisations’ compliance regulation boundaries are still unaddressed....

  3. How professionals perceive types of risk in public service innovation: Reports from Copenhagen municipality

    DEFF Research Database (Denmark)

    Timeus, Krista; Ricard, Lykke Margot

    The paper addresses two questions; what do professionals working in the public administration understand by ‘risk’ in relation to their work on innovation?; and how do these professionals understand their own role in managing risks of innovation? The paper takes an inductive approach and focuses...... on individuals, namely, professionals in Copenhagen municipality working on public services innovation. Such innovation includes new services or new methods of service delivery. Although all types of innovation include some risk, in public services, risks are exacerbated by the vulnerability of many users...... dependent on the state (such as children, elderly, people with disabilities), and intense media and political attention.Thus, most of the discussion in the paper focuses on innovations that somehow involve users. This is in contrast to, for example, an organizational innovation that mainly affects workers...

  4. The role of public relations for image creating in health services: a sample patient satisfaction survey.

    Science.gov (United States)

    Kirdar, YalçIn

    2007-01-01

    This study discusses the role of public relations for image creating in health services. Hospitals require public relations activities to distinguish them from competitors, provide bidirectional communication between the society and the hospital, and assist to create of a strong hospital image and culture. A satisfaction survey was conducted on 264 patients who have received health services at Maltepe University Hospital. The research focused on how the Hospital's examination, care, catering and physical services; doctor and nurse politeness towards patients and patient relatives, their attitudes and behaviors; examination, check-in, bedding and discharge operations; public relations activities in and out of the hospital were perceived. Another subject of the study was the degree of recommendation of patients who have been served by the hospital's health services to prospective patients seeking treatment. PMID:19042527

  5. The role of public relations for image creating in health services: a sample patient satisfaction survey.

    Science.gov (United States)

    Kirdar, YalçIn

    2007-01-01

    This study discusses the role of public relations for image creating in health services. Hospitals require public relations activities to distinguish them from competitors, provide bidirectional communication between the society and the hospital, and assist to create of a strong hospital image and culture. A satisfaction survey was conducted on 264 patients who have received health services at Maltepe University Hospital. The research focused on how the Hospital's examination, care, catering and physical services; doctor and nurse politeness towards patients and patient relatives, their attitudes and behaviors; examination, check-in, bedding and discharge operations; public relations activities in and out of the hospital were perceived. Another subject of the study was the degree of recommendation of patients who have been served by the hospital's health services to prospective patients seeking treatment.

  6. Differences in public and private health services in a rural district of Malaysia.

    Science.gov (United States)

    Aljunid, S M; Zwi, A B

    1996-12-01

    A cross-sectional study, comparing the nature of services in 15 private clinics and 6 public health facilities, was undertaken in a rural district of Malaysia. Semi-structured interviews and observations using check-lists were employed. Public health facilities were run by younger doctors (mean age = 31.1 years), supported mostly by trained staff. The private clinics were run by older doctors (mean age = 41.2 years) who had served the district for much longer (8.9 years vs 1.5 years) but were supported by less well trained staff. The curative services were the main strength of the private clinics but their provision of preventive care was less comprehensive and of inferior quality. Private clinics were inclined to provide more expensive diagnostic services than the public facilities. 'Short hours' private clinics had very restricted opening hours and offered limited range of services.

  7. Factors influencing the use of public dental services: An application of the Theory of Planned Behaviour

    Science.gov (United States)

    Luzzi, Liana; Spencer, A John

    2008-01-01

    Background There is limited evidence of the influence of psychosocial factors and health beliefs on public dental patient's patterns of service use in Australia. The research aims were to examine associations between dental attitudes and beliefs of public dental service users and dental visiting intention and behaviour using the Theory of Planned Behaviour. Methods 517 randomly selected adult public dental patients completed a questionnaire assessing dental attitudes and beliefs which was matched with electronic records for past and future dental service use. A questionnaire measured intentions, attitudes, subjective norms and perceptions of behavioural control and self-efficacy in relation to visiting public dentists. A measure of dental attendance at public dental clinics was obtained retrospectively (over 3 1/2 years) and prospectively (over a one year period following the return of the questionnaire) by accessing electronic patient clinical records. Results Participants had positive attitudes, subjective norms and self-efficacy beliefs towards dental visiting but perceived a lack of control over visiting the dentist. Attitudes, subjective norms, self-efficacy and perceived control were significant predictors of intention (P < 0.05). Intentions, self-efficacy and past dental attendance were significant predictors of actual dental attendance (P < 0.05). Conclusion Public dental patients held favourable attitudes and beliefs but perceived a lack of control towards dental visiting. Reducing structural barriers may therefore improve access to public dental services. PMID:18445298

  8. Challenges Affecting Participation In Provision Of Public Services In Arusha City Council Tanzania

    Directory of Open Access Journals (Sweden)

    Joel

    2015-08-01

    Full Text Available ABSTRACT In recently world creating opportunities under appropriate circumstances for people to manipulate decisions that affect them will increase the sense of ownership and care that is why participation has become a question of concern for any public and private project development and sustainability. The purpose of this study was to assessing the challenges affecting participation in provision of public services in Arusha city council. The specific objective of this study was to find out the challenges affecting public consultations and involvement in provision of public services at Arusha city council. The researcher use survey design technique in studying 150 samples from 416442 which included public citizens mayor councilors and employees at the Arusha city council office. The sample was selected through non- probability sampling techniques which was purposive and convenience. The data was collected through questionnaire and structured interview schedule and data was qualitatively analyzed where the factual and logical interpretation was explained through using of table and percentages. From the findings of the study provision of effective public services in Arusha city council is less effective and unsatisfactory because of insufficient number of staff poor technology conservatism bureaucracy culture relationship politics and poor communication. In order to address the issues the researcher recommends that the governance is weak and it needed to be reviewed in order to enhance the effectiveness of the entire process in provision of effective public services.

  9. Factors influencing the use of public dental services: An application of the Theory of Planned Behaviour

    Directory of Open Access Journals (Sweden)

    Spencer A John

    2008-04-01

    Full Text Available Abstract Background There is limited evidence of the influence of psychosocial factors and health beliefs on public dental patient's patterns of service use in Australia. The research aims were to examine associations between dental attitudes and beliefs of public dental service users and dental visiting intention and behaviour using the Theory of Planned Behaviour. Methods 517 randomly selected adult public dental patients completed a questionnaire assessing dental attitudes and beliefs which was matched with electronic records for past and future dental service use. A questionnaire measured intentions, attitudes, subjective norms and perceptions of behavioural control and self-efficacy in relation to visiting public dentists. A measure of dental attendance at public dental clinics was obtained retrospectively (over 3 1/2 years and prospectively (over a one year period following the return of the questionnaire by accessing electronic patient clinical records. Results Participants had positive attitudes, subjective norms and self-efficacy beliefs towards dental visiting but perceived a lack of control over visiting the dentist. Attitudes, subjective norms, self-efficacy and perceived control were significant predictors of intention (P Conclusion Public dental patients held favourable attitudes and beliefs but perceived a lack of control towards dental visiting. Reducing structural barriers may therefore improve access to public dental services.

  10. [Toward a new organization of public health services in Spain. 2008 SESPAS Report].

    Science.gov (United States)

    Artundo Purroy, Carlos; Rivadeneyra Sicilia, Ana

    2008-04-01

    Public health in Spain shows significant weaknesses. Spanish public health services respond reasonably well in crisis situations but tend to be invisible and occupy a marginal position in political agendas and in relation to health services. The organization of the public health subsystem is clearly out of date in terms of its ability to promote and protect community health, to prevent diseases, and to cope effectively with the new public health threats and challenges related to the physical and social environment in today's globalized world. Consequently, there is broad consensus on the need to rethink functions, strategies and the organization of public health in Spain, in line with European and international trends. Thus, public health reform is currently a pending challenge and a strategic priority. Indeed, some Autonomous Communities have initiated a process of modernization and change. Empowerment of public health in the political agendas and in relation to the health services is strongly recommended by promoting intersectorial approaches, the Health in All Policies strategy and Health Impact Assessment. There is also a need for a specific law that would update public health functions, organization and structures, allocate competencies by facilitating alliances and partnership, and regulate coordination and intersectorial intervention. The following key elements related to this reform are described: 1) a participatory leadership in public health; 2) the generation of intelligence and evidence in public health; 3) improvement of professional education and development; 4) the importance of transparent, independent and competent performance and communication, and 5) new and flexible organization coherent with the new strategies and close to the local level and primary health care services. Coordination between the State and the Autonomous Communities should involved a functional and intelligent relationship by building up common spaces, alliances, networks and

  11. [Toward a new organization of public health services in Spain. 2008 SESPAS Report].

    Science.gov (United States)

    Artundo Purroy, Carlos; Rivadeneyra Sicilia, Ana

    2008-04-01

    Public health in Spain shows significant weaknesses. Spanish public health services respond reasonably well in crisis situations but tend to be invisible and occupy a marginal position in political agendas and in relation to health services. The organization of the public health subsystem is clearly out of date in terms of its ability to promote and protect community health, to prevent diseases, and to cope effectively with the new public health threats and challenges related to the physical and social environment in today's globalized world. Consequently, there is broad consensus on the need to rethink functions, strategies and the organization of public health in Spain, in line with European and international trends. Thus, public health reform is currently a pending challenge and a strategic priority. Indeed, some Autonomous Communities have initiated a process of modernization and change. Empowerment of public health in the political agendas and in relation to the health services is strongly recommended by promoting intersectorial approaches, the Health in All Policies strategy and Health Impact Assessment. There is also a need for a specific law that would update public health functions, organization and structures, allocate competencies by facilitating alliances and partnership, and regulate coordination and intersectorial intervention. The following key elements related to this reform are described: 1) a participatory leadership in public health; 2) the generation of intelligence and evidence in public health; 3) improvement of professional education and development; 4) the importance of transparent, independent and competent performance and communication, and 5) new and flexible organization coherent with the new strategies and close to the local level and primary health care services. Coordination between the State and the Autonomous Communities should involved a functional and intelligent relationship by building up common spaces, alliances, networks and

  12. Institutional public private partnerships for core health services: evidence from Italy

    Directory of Open Access Journals (Sweden)

    Longo Francesco

    2011-04-01

    Full Text Available Abstract Background Public-private partnerships (PPPs are potential instruments to enable private collaboration in the health sector. Despite theoretical debate, empirical analyses have thus far tended to focus on the contractual or project dimension, overlooking institutional PPPs, i.e., formal legal entities run by proper corporate-governance mechanisms and jointly owned by public and private parties for the provision of public-health goods. This work aims to fill this gap by carrying out a comparative analysis of the reasons for the adoption of institutional PPPs and the governance and managerial features necessary to establish them as appropriate arrangements for public-health services provisions. Methods A qualitative analysis is carried out on experiences of institutional PPPs within the Italian National Health Service (Sistema Sanitario Nazionale, SSN. The research question is addressed through a contextual and comparative embedded case study design, assuming the entire population of PPPs (4 currently in force in one Italian region as the unit of analysis: (i a rehabilitation hospital, (ii, an orthopaedic-centre, (iii a primary care and ambulatory services facility, and (iv a health- and social-care facility. Internal validity is guaranteed by the triangulation of sources in the data collection phase, which included archival and interview data. Results Four governance and managerial issues were found to be critical in determining the positive performance of the case examined: (i a strategic market orientation to a specialised service area with sufficient potential demand, (ii the allocation of public capital assets and the consistent financial involvement of the private partner, (iii the adoption of private administrative procedures in a regulated setting while guaranteeing the respect of public administration principles, and (iv clear regulation of the workforce to align the contracts with the organisational culture. Conclusions Findings

  13. Provider-Initiated Late Preterm Births in Brazil: Differences between Public and Private Health Services.

    Directory of Open Access Journals (Sweden)

    Maria do Carmo Leal

    Full Text Available A large proportion of the rise in prematurity worldwide is owing to late preterm births, which may be due to the expansion of obstetric interventions, especially pre-labour caesarean section. Late preterm births pose similar risks to overall prematurity, making this trend a concern. In this study, we describe factors associated with provider-initiated late preterm birth and verify differences in provider-initiated late preterm birth rates between public and private health services according to obstetric risk.This is a sub-analysis of a national population-based survey of postpartum women entitled "Birth in Brazil", performed between 2011 and 2012. We included 23,472 singleton live births. We performed non-conditional multiple logistic regressions assessing associated factors and analysing differences between public and private health services.Provider-initiated births accounted for 38% of late preterm births; 32% in public health services and 61% in private health services. They were associated with previous preterm birth(s and maternal pathologies for women receiving both public and private services and with maternal age ≥35 years for women receiving public services. Women receiving private health services had higher rates of provider-initiated late preterm birth (rate of 4.8% when compared to the ones receiving public services (rate of 2.4%, regardless of obstetric risk-adjusted OR of 2.3 (CI 1.5-3.6 for women of low obstetric risk and adjusted OR of 1.6 (CI 1.1-2.3 for women of high obstetric risk.The high rates of provider-initiated late preterm birth suggests a considerable potential for reduction, as such prematurity can be avoided, especially in women of low obstetric risk. To promote healthy births, we advise introducing policies with incentives for the adoption of new models of birth care.

  14. Nation Binding: How Public Service Broadcasting Mitigates Political Selective Exposure.

    Science.gov (United States)

    Bos, Linda; Kruikemeier, Sanne; de Vreese, Claes

    2016-01-01

    Recent research suggests that more and more citizens select news and information that is congruent with their existing political preferences. This increase in political selective exposure (PSE) has allegedly led to an increase in polarization. The vast majority of studies stem from the US case with a particular media and political system. We contend that there are good reasons to believe PSE is less prevalent in other systems. We test this using latent profile analysis with national survey data from the Netherlands (n = 2,833). We identify four types of media use profiles and indeed only find partial evidence of PSE. In particular, we find that public broadcasting news cross-cuts all cleavages. This research note offers an important antidote in what is considered a universal phenomenon. We do find, however, a relatively large segment of citizens opting out of news consumption despite the readily available news in today's media landscape. PMID:27218659

  15. COMMITMENT, ENTRENCHMENT AND EMOTIONAL CONTROL IN PUBLIC SERVICE WORKERS.

    Directory of Open Access Journals (Sweden)

    Ana Paula Grillo Rodrigues

    2013-06-01

    Full Text Available This study aimed to analyze the relation between the individual’s patterns of ties with the organization, emotional expressions, and the use of emotional regulation strategies to deal with work situations. The instrument used for data collection included a scale to measure commitment and entrenchment and 21 work settings for which participants had to assign emotion regulation strategies. Participants included 400 employees of public institutions located in Florianopolis. The article is structured into sections that discuss the core concepts, describe the method, present and debate the results. In the sample result most individuals showed high levels of commitment and use of deep emotional control strategies. Anger was the most frequent emotion and, conversely, fear was the less common.

  16. Nation Binding: How Public Service Broadcasting Mitigates Political Selective Exposure

    Science.gov (United States)

    Kruikemeier, Sanne; de Vreese, Claes

    2016-01-01

    Recent research suggests that more and more citizens select news and information that is congruent with their existing political preferences. This increase in political selective exposure (PSE) has allegedly led to an increase in polarization. The vast majority of studies stem from the US case with a particular media and political system. We contend that there are good reasons to believe PSE is less prevalent in other systems. We test this using latent profile analysis with national survey data from the Netherlands (n = 2,833). We identify four types of media use profiles and indeed only find partial evidence of PSE. In particular, we find that public broadcasting news cross-cuts all cleavages. This research note offers an important antidote in what is considered a universal phenomenon. We do find, however, a relatively large segment of citizens opting out of news consumption despite the readily available news in today’s media landscape. PMID:27218659

  17. Comparison Quality of Health Services between Public and Private Providers: The Iranian People’s Perspective

    Science.gov (United States)

    Alijanzadeh, Mehran; Zare, Seyed Ali Moosaniaye; Rajaee, Roya; Fard, Seyed Mohammad Ali Mousavi; Asefzadeh, Saeed; Alijanzadeh, Mahnaz; Gholami, Soheyla

    2016-01-01

    Introduction Health services quality has been the most important criteria of judging, and its improvement causes people’s satisfaction of health systems. In a health system, public and private sectors provide services and typically have been effective in promoting health services quality of community. The aim of this study was to compare the quality of health services in both public and private sectors from the perspective of residents in Qazvin (Iran). Methods This cross-sectional study was conducted in 2014. The study population included all residents of Qazvin Province, and the sample size was estimated to 1002. The research tool was a perceptions of services quality standard questionnaire. Data were collected by trained interviewers visiting homes and were analyzed by IBM-SPSS software version 22 and t-test and linear regression. Cronbach’s alpha coefficient was 0.91 and test–re-test coefficient was 83%. Results 741 people (74%) in their last visit to receive services were referred to the public sector. Between the perception of people participating in the study about medical equipment and supplies, welfare facilities, competence and experience of doctor, waiting time, rapid reception, and access to doctor in public and private sectors, significant differences were observed (p education, occupation, and type of received services were affecting factors in regards to perceptions of health services from the perspective of Iran’s population (p < 0.05). Conclusion The results showed the importance of a tangible realm on people’s satisfaction of health services. It seems that the public sector should pay more attention to this issue.

  18. [Public-private partnerships for health services: the solution for the peruvian health system?].

    Science.gov (United States)

    Zevallos, Leslie; Salas, Valerio; Robles, Luis

    2014-01-01

    Private investor participation in the provision of public health care services (called “public-private partnership” or PPP) dates from the last century, both in Latin America and Europe. In Peru, legislation for PPPs was published in 2008 in terms of infrastructure, maintenance and service provisions in general; but it was at the end of 2013 when PPP began to be implemented for health services. In Colombia, it was realized that this model was very costly. In Chile, the private sector was not regulated from the beginning and today it is difficult to regulate. Costa Rica never gave full decisional power to private sector; the responsibility for providing health services to its population and maintaining health as a right has always been maintained. In Peru, at this stage of PPPs implementation for health services, other experiences are not taken into account such as: transparency, participation of all stakeholders, development of specific legislation, among others. PMID:25597732

  19. Making the Pilot Project of Standardization as an Opportunity to Develop Shenzhen Public Meteorological Service Innovatively

    Institute of Scientific and Technical Information of China (English)

    Sun Shiyang

    2011-01-01

    The rapid development of the social economy and the urgent needs of building a low-carbon,ecologic and livable city ask for a higher requirement for urban meteorological service,which requires higher,better and more specialized service.To Shenzhen,the year of 2011 is featured by “Universiade” and “Quality”.In this year,the first national meteorological service standardization pilot and demonstration unit is stationed in Shenzhen,which has more far-reaching significance,richer connotation and heavier responsibility.In the meanwhile,it brings a historic opportunity for the innovative development of public meteorological service in Shenzhen.We will change the traditional ideas,break through the existing mode,make reforms as a forerunner,and innovatively develop the public meteorological service in Shenzhen.

  20. Determinants of Customer Satisfaction and Service Quality-The Case of Romanian Public Services-

    Directory of Open Access Journals (Sweden)

    Horia Mihai RABOCA

    2006-02-01

    Full Text Available The present study portrays customer satisfaction and service quality as a multidimensional construct and investigates the link between customer satisfaction determinants and service quality determinants. Based on arguments that customer satisfaction should be operationalized along the same determinants/factors and dimensions (and the corresponding items on which service quality is operationalized, the results of study indicate that the two constructs are indeed independent but closely related, implying that an increase in one is likely to lead to an increase in another.

  1. Comparison of pharmacist and public views and experiences of community pharmacy medicines-related services in England

    Science.gov (United States)

    Rodgers, Ruth M; Gammie, Shivaun M; Loo, Ruey Leng; Corlett, Sarah A; Krska, Janet

    2016-01-01

    Background Services provided by community pharmacists designed to support people using medicines are increasing. In England, two national services exist: Medicine Use Reviews (MUR) and New Medicines Service (NMS). Very few studies have been conducted seeking views of the public, rather than service users, on willingness to use these services or expectations of these services, or determined whether views align with pharmacist perceptions. Objective To compare the perceptions of pharmacists and the general public on medicines-related services, particularly MUR and NMS services. Methods Two parallel surveys were conducted in one area of England: one involved the general public and was administered using a street survey, and the other was a postal survey of community pharmacists. Similar questionnaires were used, seeking views of services, awareness, reasons for using services, and perceived benefits. Results Response rates were 47.2% (1,000/2,012 approached) for the public and 40.8% (341/836) for pharmacists. Few people had experienced a discussion in a private consultation room or were aware of the two formal services, although their willingness to use them was high. Pharmacists estimated time spent on service provision as 10 minutes for MUR and 12 minutes for NMS, which aligned with acceptability to both pharmacists and the public. Pharmacists underestimated the willingness of the public to wait for an informal discussion or to make appointments for formal services. Both pharmacists and the public had high expectations that services would be beneficial in terms of increasing knowledge and understanding, but public expectations and experiences of services helping to sort out problems fell well below pharmacists’ perceptions. People who had experienced a pharmacy service had different perceptions of pharmacists. Conclusion Views differed regarding why people use services and key aspects of service delivery. For services to improve, the pharmacy profession needs a

  2. Public Service Motivation, User Orientation and Job Satisfaction: A Question of Employment Sector?

    DEFF Research Database (Denmark)

    Andersen, Lotte Bøgh; Kjeldsen, Anne Mette

    2013-01-01

    Public service motivation (PSM) has been shown to be positively related to job satisfaction in the public sector, but there are two gaps in the literature. First, not only PSM but also pro-social motivation directed towards helping specific others (called user orientation) may affect job satisfac......Public service motivation (PSM) has been shown to be positively related to job satisfaction in the public sector, but there are two gaps in the literature. First, not only PSM but also pro-social motivation directed towards helping specific others (called user orientation) may affect job...... not differ significantly between the private and public sector, while the user orientation/job satisfaction association is strongest for private employees. This suggests that to understand the relationships between pro-social motivation, employment sector and job satisfaction, future studies could fruitfully...

  3. Economization of public services sector and its consequences

    Directory of Open Access Journals (Sweden)

    Ewa Polak

    2013-03-01

    Full Text Available The work is devoted to the analysis of the process of human life’s economization Processes taking place in the economic sphere nowadays, affect the social changes in the essential way, affect both the condition of an individual and on relationships between people. The main force of the socio-cultural transformation is scientific-technological progress, especially in the communication and transport as well as promoting the principles of governing the liberal market economy by global economic actors. Neo-liberal market economy and the values and attitudes associated with it (freedom, individualism, competition, mobility, flexibility, striving at all costs to success, especially material affect the political sphere (economization of politics, marketization of democracy cultural (the dominance of the commercialized consumer culture and social (destruction of traditional social structures, disintegration, dehumanisation and commercialization of human relationships and cultural patterns. Commercialized consumer culture is accompanied with marketization and economization of all spheres of life and social relations. Everything could be buying: education, safety, care, treatment and longer life. Life itself is also commercializing, insurance companies, employers, companies offering on the market different goods and services assign a specific monetary value to life. People are judged by perspective of consumer behaviour, and products suited to the cultural meaning. Traditional values are replaced by market, commercial values.

  4. Costs of publicly provided maternity services in Rosario, Argentina

    Directory of Open Access Journals (Sweden)

    Borghi Josephine

    2003-01-01

    Full Text Available OBJECTIVE: This study estimates the costs of maternal health services in Rosario, Argentina. MATERIAL AND METHODS: The provider costs (US$ 1999 of antenatal care, a normal vaginal delivery and a caesarean section, were evaluated retrospectively in two municipal hospitals. The cost of an antenatal visit was evaluated in two health centres and the patient costs associated with the visit were evaluated in a hospital and a health centre. RESULTS: The average cost per hospital day is $114.62. The average cost of a caesarean section ($525.57 is five times greater than that of a normal vaginal delivery ($105.61. A normal delivery costs less at the general hospital and a c-section less at the maternity hospital. The average cost of an antenatal visit is $31.10. The provider cost is lower at the health centre than at the hospital. Personnel accounted for 72-94% of the total cost and drugs and medical supplies between 4-26%. On average, an antenatal visit costs women $4.70. Direct costs are minimal compared to indirect costs of travel and waiting time. CONCLUSIONS: These results suggest the potential for increasing the efficiency of resource use by promoting antenatal care visits at the primary level. Women could also benefit from reduced travel and waiting time. Similar benefits could accrue to the provider by encouraging normal delivery at general hospitals, and complicated deliveries at specialised maternity hospitals.

  5. Le consommateur face au prestataire du service bancaire Etude Comparative entre Natixis Algérie et la CNEP Banque

    OpenAIRE

    AID Ep BOUDISSA, Asmaa

    2014-01-01

    L’offre d’un service bancaire nécessite généralement la présentation du prestataire de service bancaire et le client. Cette relation clientèle nécessite une bonne connaissance du client (comportement du client) ainsi qu’une bonne gestion clientèle par le prestataire du service. Plusieurs études ont été effectuées pour évaluer et étudier la rencontre entre le client et le prestataire de service (évaluation de la qualité de service). Nous signalons qu’il existe une discrimination...

  6. Managing water services: the battle between private and public sectors

    Directory of Open Access Journals (Sweden)

    Claudia Rosa Acevedo

    2013-09-01

    Full Text Available The purpose of this study is to examine the commercialization of water and the arguments it is based on. More specifically this investigation seeks to answer the following questions: Are there economic interests behind this discourse? How is the market of water being structured? The method of research utilized was based on documents and bibliographies. The principal results of the survey were: 1 the process of commercialization of water is based on the following principles: the economic value of water b the effectiveness of the marketing mechanism to optimize the distribution and efficient use of water; c the superiority of private investment over the public investment as a motor of economic and social development; d the necessity of liberalization of national markets; e water as a necessity and not as a right; 2 specialists in the area believe that strong interests exist behind the commercialization of this asset, especially on the part of transnational companies and international financial institutions. 3 the results of these privatizations have been very negative for the societies where they have taken place.

  7. Factors Influencing the Supply Efficiency of Basic Public Service at County Level

    Institute of Scientific and Technical Information of China (English)

    Zongbing; DENG; Junliang; ZHANG; Yonggang; FENG; Ju; WANG

    2013-01-01

    In this paper,we use DEA-Tobit model to conduct empirical study on the governmental supply efficiency of public service in Chongqing’s 38 counties and the influencing factors during the period 2008-2011.The results show that the supply efficiency of basic public service at county level is generally low,and there is significant regional differences and strong volatility;per capita GDP,population density and population size,and level of education of the residents,are significantly correlated with the supply efficiency of basic public service at county level,but traffic density,urbanization level,and the proportion of government spending on public service to total fiscal expenditure,have no significant effects on the efficiency of basic public service at county level.Based on this,we propose some policy recommendations for enhancing the level of local economic development and the level of education,and reasonably guiding the residents’agglomeration.

  8. Experiences in the health services network and in the street: Captures and detours in psychology training for public health services.

    Science.gov (United States)

    Severo, Ana Kalliny de Sousa; Amorim, Ana Karenina de Melo Arraes; Romagnoli, Roberta Carvalho

    2016-03-01

    This article discusses the internships at the psychosocial health system of Natal, Northeast region of Brazil, as part of training in psychology. The objective of these internships is to offer students work experiences in public health both inside and outside health services. Based on Institutional Analysis and Schizoanalysis, these experiences were examined through two analysers: (1) the power of knowledge and (2) the need for by-passes. We conclude that health provokes tensions between instituted practices in health services and those instituted in psychology training.

  9. 公共云服务认证研究%Study on Public Cloud Service Certification

    Institute of Scientific and Technical Information of China (English)

    何宝宏; 栗蔚

    2013-01-01

    在分析公共云服务认证于市场的意义,总结全球已成功开展公共云服务认证的国家经验的基础上,从3个方面介绍了目前公共云服务认证的研究成果,一是分析公共云服务认证的意义;二是总结全球已成功开展公共云服务认证国家的经验;三是我国公共云服务认证进展情况并提出发展建议。%It first analyzes the significance of public cloud service certification for the market, concludes the experiences on the public cloud service, then presents the research achievements on public cloud service certification from 3 aspects. They are:analyzing the significance of public cloud service for the market, concluding the experience on deploying the service successful y, the service deployment state in China and giving development suggestions.

  10. Beyond tokenistic participation: using representational artefacts to enable meaningful public participation in health service design.

    Science.gov (United States)

    Morrison, Cecily; Dearden, Andy

    2013-10-01

    A number of recent policies promote public participation in health service design. Yet, a growing literature has articulated a gap between policy aims and actual practice resulting in public participation becoming tokenistic. Drawing on theory from participatory design, we argue that choosing appropriate artefacts to act as representations can structure discussions between public participants and health professionals in ways that both groups find meaningful and valid. Through a case study of a service improvement project in outpatient services for older people, we describe three representational artefacts: emotion maps, stories, and tracing paper, and explain how they helped to mediate interactions between public participants and health professionals. We suggest that using such representational artefacts can provide an alternative approach to participation that stands in contrast to the current focus on the professionalisation of public participants. We conclude that including participatory designers in projects, to chose or design appropriate representational artefacts, can help to address the policy-practice gap of including public participants in health service design.

  11. Managing Projects with the Public, -bringing Partnering, Contracts and Financing together in Building Public Services

    DEFF Research Database (Denmark)

    Koch, Christian

    2004-01-01

    . It is analysed how the governance frame for these type of projects constituted a window of opportunity in the late nineties for “sale and lease back” arrangements, combined with partnering and more traditional design-build contracts. A case of a municipality renewing its school services, exploiting this window...

  12. Comparison of Services of Public, Private and Foreign Hospitals from the Perspective of Bangladeshi Patients

    Science.gov (United States)

    Siddiqui, Nazlee; Khandaker, Shahjahan Ali

    2007-01-01

    Despite recent developments in the Bangladesh healthcare sector, there is still great concern about the quality of healthcare services in the country. This study compared the quality of healthcare services by different types of institutions, i.e. public and private hospitals, from the perspective of Bangladeshi patients to identify the relevant areas for development. A survey was conducted among Bangladeshi citizens who were in-patients in public or private hospitals in Dhaka city or in hospitals abroad within the last one year. About 400 exit-interviews were conducted using a structured questionnaire that addressed the probable factors of the quality of healthcare services in 5-point interval scales. The results gave an overview of the perspectives of Bangladeshi patients on the quality of service in three types of hospitals. The quality of service in private hospitals scored higher than that in public hospitals for nursing care, tangible hospital matters, i.e. cleanliness, supply of utilities, and availability of drugs. The overall quality of service was better in the foreign hospitals compared to that in the private hospitals in Bangladesh in all factors, even the ‘perceived cost’ factor. This paper provides insights into the specific factors of the quality of hospital services that need to be addressed to meet the needs of Bangladeshi patients. PMID:17985824

  13. Belarus Public Expenditure Review : Enhancing Public Services in Times of Austerity

    OpenAIRE

    World Bank

    2013-01-01

    This report is the second volume of the programmatic Public Expenditure Review (PER) in Belarus. In 2010 the Ministry of Finance requested that the Bank provide sequenced and targeted advice on the fiscal reform options across priority areas of the budget. Responding to this request, a programmatic PER was agreed upon. The first volume was delivered in November 2011 and focused on providin...

  14. Innovation dans les services et entrepreneuriat : au-delà des conceptions industrialistes et technologistes du développement durable

    OpenAIRE

    Djellal, Faridah; Gallouj, Faïz

    2008-01-01

    The questions of innovation in services, on the one hand, and sustainable development, on the other, are relatively recent concerns for economic theorists and public policymakers alike. They have become key issues, which pose considerable academic, economic and political challenges. However, these two questions, and the problems they raise, have evolved independently of each other. The present article seeks to link them by considering innovation in and by services and innovation-based entrepr...

  15. Advancing a conceptual model of evidence-based practice implementation in public service sectors.

    Science.gov (United States)

    Aarons, Gregory A; Hurlburt, Michael; Horwitz, Sarah McCue

    2011-01-01

    Implementation science is a quickly growing discipline. Lessons learned from business and medical settings are being applied but it is unclear how well they translate to settings with different historical origins and customs (e.g., public mental health, social service, alcohol/drug sectors). The purpose of this paper is to propose a multi-level, four phase model of the implementation process (i.e., Exploration, Adoption/Preparation, Implementation, Sustainment), derived from extant literature, and apply it to public sector services. We highlight features of the model likely to be particularly important in each phase, while considering the outer and inner contexts (i.e., levels) of public sector service systems. PMID:21197565

  16. Municipality Size and Local Public Services: Do Economies of Scale Exist ?

    Directory of Open Access Journals (Sweden)

    Soukopová Jana

    2014-12-01

    Full Text Available Economies of scale are a standard topic in economic theory, frequently applied, for example, in the analysis of monopolies. They exist when a firm optimising its production costs while facing some fixed costs enjoys lower per-unit production costs as the production increases. Similarly to other production units municipalities have to be large enough to minimise average costs. We analysed the local public services in 205 municipalities with extended powers in the Czech Republic for the first time in this context, using regression analysis, a correlation diagram of local public services and statistical analysis. The paper examines this issue using data from 2008 to 2012. Our analysis showed that economies of scale cannot be clearly identified for local services in municipalities with extended powers in the Czech Republic and that the size of a municipality is not a key factor influencing the provision of local services.

  17. The development of medical record services in Hong Kong public hospitals.

    Science.gov (United States)

    Fung, V

    1994-12-01

    Medical record service in Hong Kong public hospitals have been developing at different levels. Since 1992, various improvements in medical record services have been carried out in public hospitals, e.g. professional management, record storage, organized medical records, computerization, completion of discharge summaries, and the introduction of a more precise coding system. The aim of the reform is to provide timely, accurate, organized and meaningful clinical information for end-users. Evolving from this reform, work has been started on developing Patient Related Groups and Specialty Clinical Information Systems. PMID:10142476

  18. Promoting public transport as a subscription service: Effects of a free month travel card

    DEFF Research Database (Denmark)

    Thøgersen, John

    2009-01-01

    Newspapers, book clubs, telephone services and many other subscription services are often marketed to new customers by means of a free or substantially discounted trial period. This article evaluates this method as a means to promote commuting by public transport in a field experiment and based...... that had an effect was the free month travel card, which led to a significant increase in commuting by public transport.As expected, the effect was mediated through a change in behavioural intentions rather than a change in perceived constraints. As expected, the effect became weaker when the promotion...

  19. Public-private partnership case studies: Profiles of success in providing environmental services (September 1990)

    International Nuclear Information System (INIS)

    The report examines 23 case studies of public-private partnerships throughout the United States. They are organized by three environmental service areas: solid waste, wastewater treatment, and drinking water. The introduction explains the types and benefits of public-private partnerships and Chapter II lists the attributes of successful partnerships. The remainder of the report emphasizes case study examples in solid waste, wastewater treatment, and drinking water. Individual chapters are devoted to each of the three environmental service areas. Each case study is presented in a similar format which provides the reader with basic information on how the partnership was formed and implemented, as well as characteristics of the community

  20. Location-allocation and accessibility models for improving the spatial planning of public health services.

    Directory of Open Access Journals (Sweden)

    Gina Polo

    Full Text Available This study integrated accessibility and location-allocation models in geographic information systems as a proposed strategy to improve the spatial planning of public health services. To estimate the spatial accessibility, we modified the two-step floating catchment area (2SFCA model with a different impedance function, a Gaussian weight for competition among service sites, a friction coefficient, distances along a street network based on the Dijkstra's algorithm and by performing a vectorial analysis. To check the accuracy of the strategy, we used the data from the public sterilization program for the dogs and cats of Bogot´a, Colombia. Since the proposed strategy is independent of the service, it could also be applied to any other public intervention when the capacity of the service is known. The results of the accessibility model were consistent with the sterilization program data, revealing that the western, central and northern zones are the most isolated areas under the sterilization program. Spatial accessibility improvement was sought by relocating the sterilization sites using the maximum coverage with finite demand and the p-median models. The relocation proposed by the maximum coverage model more effectively maximized the spatial accessibility to the sterilization service given the non-uniform distribution of the populations of dogs and cats throughout the city. The implementation of the proposed strategy would provide direct benefits by improving the effectiveness of different public health interventions and the use of financial and human resources.

  1. The external debt-servicing constraint and public-expenditure composition in sub-Saharan Africa

    OpenAIRE

    Fosu, Augustin

    2010-01-01

    In the light of the current global financial and economic crises, how would governments in sub-Saharan Africa (SSA) allocate their budgets across sectors in response to a binding debt-servicing constraint? Within a framework of public-expenditure choice, the present paper estimates constraint-consistent debt-service ratios and employs them in Seemingly Unrelated Regression involving five-year panel for up to 35 African countries over 1975-94, a period preceding the Highly Indebted Poor Coun...

  2. 78 FR 14091 - Public Availability of Equal Employment Opportunity Commission (EEOC) FY 2012 Service Contract...

    Science.gov (United States)

    2013-03-04

    ...In accordance with Section 743 of Division C of the Consolidated Appropriations Act of 2010 (Pub. L. 111-117), Equal Employment Opportunity Commission is publishing this notice to advise the public of the availability of the FY 2012 Service Contract inventory. This inventory provides information on service contract actions over $25,000 that were made in FY 2012. The information is organized by......

  3. 77 FR 6563 - Public Availability of Equal Employment Opportunity Commission (EEOC) FY 2011 Service Contract...

    Science.gov (United States)

    2012-02-08

    ...In accordance with Section 743 of Division C of the Consolidated Appropriations Act of 2010 (Pub. L. 111-117), Equal Employment Opportunity Commission is publishing this notice to advise the public of the availability of the FY 2011 Service Contract inventory. This inventory provides information on service contract actions over $25,000 that were made in FY 2011. The information is organized by......

  4. Public and private service provision of solid waste management in Kampala, Uganda

    OpenAIRE

    Katusiimeh, M.W.

    2012-01-01

     Following the largely unimpressive performance of the public sector in the provision of solid waste services in many cities of African countries, the search for alternative strategies for addressing this challenge became inevitable. One of the strategies is the involvement of the private sector in solid waste management.  As of today, the contribution by the private sector to solid waste service provision is now a common phenomenon in most cities in developing countries. However, S...

  5. Social welfare, internal and external economies for integration of public services

    OpenAIRE

    Nakamura, Daisuke

    2012-01-01

    In population declining countries, public services in rural areas face potential problematic issues on the long-run sustainability, which are namely brought by insufficient economies of scale. Since these services play important roles as social infrastructure elements, a disappearance from the society causes more population declines in rural areas. An attempt is made in this paper to examine long-run sustainable rural economic growth by restructuring social infrastructure elements. The first ...

  6. The Effectiveness of Public Advisory Services: What are the Important Factors?

    OpenAIRE

    Suwardi Afandi Ahmad; Ismail Abd Latif

    2012-01-01

    During the Ninth Malaysia Plan (9MP), the development of the SMEs has been prioritized by the government.Various initiatives were provided in order to strengthen the SMEs, especially the new start-up and micro-sizefirm. The initiatives provided were in the form of financial and non-financial. Among the initiatives providedare advisory services. The objective of this study is to examine what are the factors that may influence theeffectiveness of advisory services offered by public institutions...

  7. Public service communications satellite. [health, education, safety and information transfer applications

    Science.gov (United States)

    Wolff, E. A.

    1978-01-01

    Health, education, public safety, and information transfer applications of public service communications satellites are discussed with particular attention to the use of communications satellites to improve rural health delivery. Health-care communications requirements are summarized. The communications system concept involves small inexpensive stationary, portable, and moving ground terminals which will provide communications between any two points in the U.S. with both fixed and moving terminals on a continuous 24-hour basis. User requirements, wavebands, and privacy techniques are surveyed.

  8. Towards Efficient Service Delivery: The Role Of Workflow Systems In Public Sector In Kenya

    OpenAIRE

    Thuku, Lawrence Xavier Waweru; Mwangi, Karanja Evanson

    2015-01-01

    Current challenges in Electronic Government initiatives include performance management, effective and efficient means of sharing information between different stakeholders e.g. government departments in order to improve the quality of service delivery to the citizens. To address these challenges, this paper addresses an application domain of workflow systems in public institutions and proposes a framework that can be effectively used in implementing workflow systems in public institutions

  9. Transformational leadership in the South African public service after the April 2009 national elections

    OpenAIRE

    Manasseh M. Mokgolo; Patricia Mokgolo; Mike Modiba

    2012-01-01

    Orientation: The implementation of transformational leadership in public services after national elections has been well recorded in other parts of the world. However, this is not the case in South Africa. Research purpose: The purpose of the study is to determine whether transformational leadership has a beneficial relationship with subordinate leadership acceptance, job performance and job satisfaction.Motivation for the study: Leadership is a critical issue that the public sector nee...

  10. User fees, equity and the benefits of public outdoor recreation services

    OpenAIRE

    Huhtala, Anni; Pouta, Eija

    2007-01-01

    The paper addresses the question of who benefits from public recreation areas. Employing a set of survey data from users and nonusers of state-owned recreation and conservation areas in Finland, we derive two measures for distributional analysis. The first, the income elasticity of willingness to pay for recreation services, indicates that public provision of recreation benefits lower-income groups more than higher-income groups. The second, a welfare measure including efficiency loss, reveal...

  11. A Review of Computer-based Alcohol Problem Services Designed for the General Public

    OpenAIRE

    Vernon, Michael L

    2009-01-01

    This review summarizes the literature on computer-based drinking assessment and intervention programs evaluated using members of the general public. The primary aims were to summarize the demand, usage, and effectiveness of these services. A systematic search of the literature identified seven on-line drinking assessments and eight computerized interventions that were evaluated using members of the general public. Internet assessment users tend to be in their early thirties, are more often ma...

  12. Service Learning Within the University of Connecticut Master of Public Health Program

    OpenAIRE

    Gregorio, David I.; DeChello, Laurie M; Segal, Joan

    2008-01-01

    Since 2005, the University of Connecticut Master of Public Health Program has administered its required service-learning practicum through coordinated activities of second-year students assigned to examine a pressing public health issue in Connecticut. The initiative underscores our program's commitment to preparing students for careers as leaders in applied practice and our emphasis on collaboration. Our thematic approach links content across the core curriculum, provides a venue where stude...

  13. A Map-Based Service Supporting Different Types of Geographic Knowledge for the Public.

    Science.gov (United States)

    Zhou, Mengjie; Wang, Rui; Tian, Jing; Ye, Ning; Mai, Shumin

    2016-01-01

    The internet enables the rapid and easy creation, storage, and transfer of knowledge; however, services that transfer geographic knowledge and facilitate the public understanding of geographic knowledge are still underdeveloped to date. Existing online maps (or atlases) can support limited types of geographic knowledge. In this study, we propose a framework for map-based services to represent and transfer different types of geographic knowledge to the public. A map-based service provides tools to ensure the effective transfer of geographic knowledge. We discuss the types of geographic knowledge that should be represented and transferred to the public, and we propose guidelines and a method to represent various types of knowledge through a map-based service. To facilitate the effective transfer of geographic knowledge, tools such as auxiliary background knowledge and auxiliary map-reading tools are provided through interactions with maps. An experiment conducted to illustrate our idea and to evaluate the usefulness of the map-based service is described; the results demonstrate that the map-based service is useful for transferring different types of geographic knowledge.

  14. Evaluating the return in ecosystem services from investment in public land acquisitions.

    Directory of Open Access Journals (Sweden)

    Kent Kovacs

    Full Text Available We evaluate the return on investment (ROI from public land conservation in the state of Minnesota, USA. We use a spatially-explicit modeling tool, the Integrated Valuation of Ecosystem Services and Tradeoffs (InVEST, to estimate how changes in land use and land cover (LULC, including public land acquisitions for conservation, influence the joint provision and value of multiple ecosystem services. We calculate the ROI of a public conservation acquisition as the ratio of the present value of ecosystem services generated by the conservation to the cost of the conservation. For the land scenarios analyzed, carbon sequestration services generated the greatest benefits followed by water quality improvements and recreation opportunities. We found ROI values ranged from 0.21 to 5.28 depending on assumptions about future land use change, service values, and discount rate. Our study suggests conservation is a good investment as long as investments are targeted to areas with low land costs and high service values.

  15. A Map-Based Service Supporting Different Types of Geographic Knowledge for the Public.

    Directory of Open Access Journals (Sweden)

    Mengjie Zhou

    Full Text Available The internet enables the rapid and easy creation, storage, and transfer of knowledge; however, services that transfer geographic knowledge and facilitate the public understanding of geographic knowledge are still underdeveloped to date. Existing online maps (or atlases can support limited types of geographic knowledge. In this study, we propose a framework for map-based services to represent and transfer different types of geographic knowledge to the public. A map-based service provides tools to ensure the effective transfer of geographic knowledge. We discuss the types of geographic knowledge that should be represented and transferred to the public, and we propose guidelines and a method to represent various types of knowledge through a map-based service. To facilitate the effective transfer of geographic knowledge, tools such as auxiliary background knowledge and auxiliary map-reading tools are provided through interactions with maps. An experiment conducted to illustrate our idea and to evaluate the usefulness of the map-based service is described; the results demonstrate that the map-based service is useful for transferring different types of geographic knowledge.

  16. Les infections à Pseudomonas aeruginosa au service des maladies infectieuses du CHU YO, Burkina Faso: à propos deux cas

    Science.gov (United States)

    Mamoudou, Savadogo; Lassina, Dao; Fla, Koueta

    2015-01-01

    Nous rapportons deux cas d'infection à Pseudomonas aeruginosa: un cas de méningite et un cas d'infection urinaire. Les auteurs rappellent qu’à côté des étiologies classiques des méningites et des infections urinaires, des germes résistants comme Pseudomonas aeruginosa peuvent être responsables d'infections à localisation méningées et urinaires et dont il faut connaître pour une bonne prise en charge. Le traitement de ces infections requiert un antibiogramme au regard de la grande capacité de résistance de Pseudomonas aeruginosa en milieu hospitalier. La limitation des gestes invasifs et l'application rigoureuse des mesures de prévention des infections en milieu hospitalier contribueront à lutter efficacement contre ces infections en milieu de soins. PMID:26491521

  17. Traduction technique : les langues contrôlées au service de l’ergonomie documentaire

    OpenAIRE

    Ryan, Richard

    2011-01-01

    L’acceptabilité d’un document technique traduit dépend de son adéquation et de la confiance qu’il inspire à un ensemble d’utilisateurs. Ces deux paramètres dépendent à leur tour des qualités ergonomiques que possède le document. Il appartient au traducteur d’assurer ces qualités ergonomiques en rendant le document facile à s’approprier et à utiliser, et en le dotant d’une architecture apte à conforter sa crédibilité. Les langues contrôlées sont utilisées depuis longtemps dans l’industrie pour...

  18. Contributions au problème d'optimisation de stocks multi-échelons en utilisant le modèle de service garanti

    OpenAIRE

    Eruguz, Ayse Sena

    2014-01-01

    De nombreuses chaînes logistiques peuvent être caractérisées comme de larges systèmes multi-échelons, car ils se composent souvent de plusieurs étages qui intègrent des activités d'assemblage et de distribution. L'un des enjeux majeurs associé au management de ces systèmes multi-échelons est la gestion efficace de stocks surtout dans des environnements où la demande est incertaine, les coûts de stocks sont importants et les exigences en termes de niveau de service client sont élevées. Cela né...

  19. [Responsibilities of the German public health service with regard to environmental medicine].

    Science.gov (United States)

    Thriene, B; Oppermann, H

    2005-10-01

    In 1999, the Special Committee for Environmental Medicine affiliated to the Federal Association of Doctors in the German public health service, prepared a consensus paper on the latter's request entitled "Environmental medicine in the public health service -- a social role and its consequences: propositions with regard to the situation, aims, strategies, and opportunities for action". The propositions provide guidelines to public health departments for implementing the "Environment and Health" action programme launched by the Federal Ministry of Environmental Protection and the Federal Ministry of Health. Joint action by health and environmental authorities on the municipal, state and federal levels is considered essential. Furthermore, the comprehensive knowledge and expertise available within the public health service, including its in-depth knowledge of local and regional environmental pollution, should be further utilized in order to clarify cause and effect relationships and to initiate necessary action for minimizing any imminent risks. Environment-related public health protection is one of the major responsibilities of the public health departments within their general responsibility to provide public health care and ensure disease prevention. Doctors in private practices specializing in environmental medicine and public health departments' counselling centres for environmental medicine work closely together in terms of patient care and citizens' counselling in order to identify potential causes of environment-related health problems in the population. They issue recommendations on how to live a healthy life. Furthermore, they utilize available data and information for health policy directions. In this regard, health and environmental findings provide an important basis for an appropriate response to current developments based on the correct assessment of a particular situation, and for raising public awareness of preventive measures. PMID:16172787

  20. PHYSICAL EVIDENCE AND QUALITY SERVICE DELIVERY IN PUBLIC HOSPITALS IN GHANA

    Directory of Open Access Journals (Sweden)

    Edem Max Azila-Gbettor

    2013-09-01

    Full Text Available This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987 typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix.