L. T. Jordanova
Full Text Available The paper deals with investigations carried out to increase the effectiveness of video-on-demand (VoD systems when cable television networks are used. A comparative analysis of the existing VoD architectures is made with respect to the equipment cost and the traffic load over the central transport network. Through statistical studies the main characteristics of a particular hybrid VoD are determined (such as twenty-four-hour distribution of the video traffic, average inter-arrival time of the VoD requests, average duration of video streams demanded, movies distribution according to the subscribers’ preferences. An algorithm for the videocontent flexible distribution among the distribution hubs is suggested. Thus a higher effectiveness of the system is achieved without significantly increasing the equipment cost.
Full Text Available We investigate the request routing problem in the CDN-based Video-on-Demand system. We model the system as a controlled queueing system including a dispatcher and several edge servers. The system is formulated as a Markov decision process (MDP. Since the MDP formulation suffers from the so-called “the curse of dimensionality” problem, we then develop a greedy heuristic algorithm, which is simple and can be implemented online, to approximately solve the MDP model. However, we do not know how far it deviates from the optimal solution. To address this problem, we further aggregate the state space of the original MDP model and use the bounded-parameter MDP (BMDP to reformulate the system. This allows us to obtain a suboptimal solution with a known performance bound. The effectiveness of two approaches is evaluated in a simulation study.
Mol, J.J.D.; Pouwelse, J.A.; Meulpolder, M.; Epema, D.H.J.; Sips, H.J.
Centralised solutions for Video-on-Demand (VoD) services, which stream pre-recorded video content to multiple clients who start watching at the moments of their own choosing, are not scalable because of the high bandwidth requirements of the central video servers. Peer-to-peer (P2P) techniques which
Widhiatmoko Herry Purnomo
Full Text Available Video on Demand adalah salah satu layanan UseeTV IndiHome PT. Telekomunikasi Indonesia, Tbk berbasis IP (Internet Protocol. Video on Demand (VoD merupakan salah satu fitur dari UseeTV yang memungkinkan pelanggan untuk dapat melakukan perekaman, penyimpanan dan penayangan kembali acara televise tertentu. Untuk mendapatkan kinerja yang baik maka layanan ini membutuhkan bandwidth yang cukup besar. Teknologi Gigabit-Capable Passive Optical Network (GPON menjadi teknologi yang dapat mendukung layanan ini. Dalam layanan UseeTV, aktifitas jalur downstream menjadi perlakuan khusus, sehingga Quality of Service (QoS dan kepadatan trafik perlu diperhatikan. Salah satu parameter yang berpengaruh terhadap layanan UseeTV adalah delay. Semakin kecil nilai delay maka akan semakin baik juga layanan UseeTV yang diterima oleh pelanggan.
In recent years, the proliferation of available video content and the popularity of the Internet have encouraged service providers to develop new ways of distributing content to clients. Increasing video scaling ratios and advanced digital signal processing techniques have led to Internet Video-on-Demand applications, but these currently lack efficiency and quality. Scalable Video on Demand: Adaptive Internet-based Distribution examines how current video compression and streaming can be used to deliver high-quality applications over the Internet. In addition to analysing the problems
Francesca Di Pillo
Full Text Available The current escalation in user demand for web contents, particularly Video on Demand (VoD, is causing a continu‐ ing increase in both the types of web traffic and the volumes of data transmitted. The greater demand arises from the new means of communication employed by individuals and companies, as well as the development of readily usable applications distributed by ‘app stores’. In this paper, we suggest that the stakeholders of a VoD frame‐ work, the Content Providers (CPs and the Internet Service Providers (telcos/ISPs, should guarantee a solid Quality of Experience (QoE to the end user through two potential investments: either in ultra-broadband (UBB or in the technologies for the acceleration of web content, known as the Content Delivery Network (CDN and Transparent Internet Caching (TIC. The aim of the paper is to analyse these investments in terms of providers' profits. The base hypothesis is that the investments are subsidized by the CPs, which, in recent years, have indeed been directing a large part of their revenues towards investments in network infrastructure.
Full Text Available We describe a Peer-to-Peer (P2P network that is designed to support Video on Demand (VoD services. This network is based on a video-file sharing mechanism that classifies peers according to the window (segment of the file that they are downloading. This classification easily allows identifying peers that are able to share windows among them, so one of our major contributions is the definition of a mechanism that could be implemented to efficiently distribute video content in future 5G networks. Considering that cooperation among peers can be insufficient to guarantee an appropriate system performance, we also propose that this network must be assisted by upload bandwidth from servers; since these resources represent an extra cost to the service provider, especially in mobile networks, we complement our work by defining a scheme that efficiently allocates them only to those peers that are in windows with resources scarcity (we called it prioritized windows distribution scheme. On the basis of a fluid model and a Markov chain, we also developed a methodology that allows us to select the system parameters values (e.g., windows sizes or minimum servers upload bandwidth that satisfy a set of Quality of Experience (QoE parameters.
Xia, Jiali; Jin, Jesse S.
Video-On-Demand is a new development on the Internet. In order to manage the rich multimedia information and the large number of users, we present an Internet Video-On-Demand system with some E- Commerce flavors. This paper presents the system architecture and technologies required in the implementation. It provides interactive Video-On-Demand services in which the user has a complete control over the session presentation. It allows the user to select and receive specific video information by retrieving the database. For improving the performance of video information retrieval and management, the video information is represented by hierarchical video metadata in XML format. Video metadatabase stored the video information in this hierarchical structure and allows user to search the video shots at different semantic levels in the database. To browse the searched video, the user not only has full-function VCR capabilities as the traditional Video-On-Demand, but also can browse the video in a hierarchical method to view different shots. In order to perform management of large number of users over the Internet, a membership database designed and managed in an E-Commerce environment, which allows the user to access the video database based on different access levels.
Home; Journals; Resonance – Journal of Science Education; Volume 1; Issue 6. What's New in Computers Video-On-Demand. M B Karthikeyan. Feature Article Volume 1 Issue 6 June 1996 pp 69-76. Fulltext. Click here to view fulltext PDF. Permanent link: http://www.ias.ac.in/article/fulltext/reso/001/06/0069-0076 ...
Full Text Available The advancing digitalization and media convergence demands TV broadcasting companies to adjust their content to various platforms and distribution channels. The internet, as convergent carrier medium, is increasingly taking on a central role for additional media. Classical linear TV is still important, but for some audiences it has been developing from a primary medium to a secondary medium. Owing to the growing melding of classical-linear TV contents with online offerings (e.g. video-on-demand platforms or Web–TV, a great dynamic can be seen which has triggered numerous discussions about the future of TV for some time now. This article will summarize the results of two different audience studies. Film and television shows are meanwhile distributed online via Video-on-Demand platforms such as Netflix or Amazon Prime Video. The first audience study has dealt with the use of VoD-platforms in Germany investigating user rituals, user motivation to watch films and TV shows on these platforms, and the meaning of VoD in everyday life. Most of the participants in this study reported that they mainly watch TV drama series at Netflix or Amazon Prime. Therefore, the second audience study focused the online use of television drama series of individuals and couples elaborating the phenomenon of binge watching. In relating the audience practice to the new structures of the television market the article will shed light on the future of television.
Ho, Chien-Peng; Yu, Jen-Yu; Lee, Suh-Yin
Recent advances in modern television systems have had profound consequences for the scalability, stability, and quality of transmitted digital data signals. This is of particular significance for peer-to-peer (P2P) video-on-demand (VoD) related platforms, faced with an immediate and growing demand for reliable service delivery. In response to demands for high-quality video, the key objectives in the construction of the proposed framework were user satisfaction with perceived video quality and the effective utilization of available resources on P2P VoD networks. This study developed a peer-based promoter to support online advertising in P2P VoD networks based on an estimation of video distortion prior to the replication of data stream chunks. The proposed technology enables the recovery of lost video using replicated stream chunks in real time. Load balance is achieved by adjusting the replication level of each candidate group according to the degree-of-distortion, thereby enabling a significant reduction in server load and increased scalability in the P2P VoD system. This approach also promotes the use of advertising as an efficient tool for commercial promotion. Results indicate that the proposed system efficiently satisfies the given fault tolerances.
David Mauricio Guzmán-Delgado
Full Text Available This paper describes the metadata schema CVoDM, which is a TV-Anytime application profile. CVoDM provides a guidance for the description of Video on Demand (VoD contents with a special focus on their properties associated to educational competencies. In addition, a tool based on the CVoDM scheme that facilitates VoD contents description is presented, which is useful for generating educational contents repositories. The results of an evaluation support the validity of CVoDM scheme for describing competencies and its accuracy on contents retrieval tasks.
Takahata, Minoru; Uemori, Akira; Nakano, Hirotaka
This video-on-demand service is constructed of distributed servers, including video servers that supply real-time MPEG-1 video & audio, real-time MPEG-1 encoders, and an application server that supplies additional text information and agents for retrieval. This system has three distinctive features that enable it to provide multi viewpoint access to real-time visual information: (1) The terminal application uses an agent-oriented approach that allows the system to be easily extended. The agents are implemented using a commercial authoring tool plus additional objects that communicate with the video servers by using TCP/IP protocols. (2) The application server manages the agents, automatically processes text information and is able to handle unexpected alterations of the contents. (3) The distributed system has an economical, flexible architecture to store long video streams. The real-time MPEG-1 encoder system is based on multi channel phase-shifting processing. We also describe a practical application of this system, a prototype TV-on-demand service called TVOD. This provides access to broadcast television programs for the previous week.
Full Text Available The expansion of Digital Television and the convergence between conventional broadcasting and television over IP contributed to the gradual increase of the number of available channels and on demand video content. Moreover, the dissemination of the use of mobile devices like laptops, smartphones and tablets on everyday activities resulted in a shift of the traditional television viewing paradigm from the couch to everywhere, anytime from any device. Although this new scenario enables a great improvement in viewing experiences, it also brings new challenges given the overload of information that the viewer faces. Recommendation systems stand out as a possible solution to help a watcher on the selection of the content that best fits his/her preferences. This paper describes a web based system that helps the user navigating on broadcasted and online television content by implementing recommendations based on collaborative and content based filtering. The algorithms developed estimate the similarity between items and users and predict the rating that a user would assign to a particular item (television program, movie, etc.. To enable interoperability between different systems, programs? characteristics (title, genre, actors, etc. are stored according to the TV-Anytime standard. The set of recommendations produced are presented through a Web Application that allows the user to interact with the system based on the obtained recommendations.
Full Text Available We investigate the video assignment problem of a hierarchical Video-on-Demand (VOD system in heterogeneous environments where different quality levels of videos can be encoded using either replication or layering. In such systems, videos are delivered to clients either through a proxy server or video broadcast/unicast channels. The objective of our work is to determine the appropriate coding strategy as well as the suitable delivery mechanism for a specific quality level of a video such that the overall system blocking probability is minimized. In order to find a near-optimal solution for such a complex video assignment problem, an evolutionary approach based on genetic algorithm (GA is proposed. From the results, it is shown that the system performance can be significantly enhanced by efficiently coupling the various techniques.
Full Text Available This paper deals with Triple Play multimedia service and figures its architecture. Triple Play offers voice, video and data services together in one customer connection. There is offered IPTV (Internet Protocol Television service within this service, where we can include also Video on Demand service and other different additional services. In the paper is described classification of Video on Demand services.
Diplomska naloga obravnava učinke magnetne obdelave pralnih vod pri postopkih nege tekstilij. Obravnava problematiko trdote vode v postopkih nege tekstilij in posledično vpliv in učinkovitost magnetne obdelave pralne vode na primarne in sekundarne parametre kakovosti nege tekstilij. V diplomski nalogi so predstavljene lastnosti uporabljenih materialov ter uporabljeni postopki, metode in naprave. Glavni cilj naloge je bil usmerjen v raziskavo in ovrednotenje učinkov magnetne obdelave pralnih v...
Wan, Yi; Asaka, Takuya; Takahashi, Tatsuro
User Generated Content (UGC) VoD services such as YouTube are becoming more and more popular, and their maintenance costs are growing as well. Many P2P solutions have been proposed to reduce server load in such systems, but almost all of them focus on the single-video approach, which only has limited effect on the systems serving short videos such as UGC. The purpose of this paper is to investigate the potential of an alternative approach, the multi-video approach, and we use a very simple method called collaborative caching to show that methods using the multi-video approach are generally more suitable for current UGC VoD systems. We also study the influence of the major design factors through simulations and provide guidelines for efficiently building systems with this method.
Zhang, Hao; Chen, Minghua; Parekh, Abhay; Ramchandran, Kannan
We design a distributed multi-channel P2P Video-on-Demand (VoD) system using "plug-and-play" helpers. Helpers are heterogenous "micro-servers" with limited storage, bandwidth and number of users they can serve simultaneously. Our proposed system has the following salient features: (1) it jointly optimizes over helper-user connection topology, video storage distribution and transmission bandwidth allocation; (2) it minimizes server load, and is adaptable to varying supply and demand patterns across multiple video channels irrespective of video popularity; and (3) it is fully distributed and requires little or no maintenance overhead. The combinatorial nature of the problem and the system demand for distributed algorithms makes the problem uniquely challenging. By utilizing Lagrangian decomposition and Markov chain approximation based arguments, we address this challenge by designing two distributed algorithms running in tandem: a primal-dual storage and bandwidth allocation algorithm and a "soft-worst-neighbor-choking" topology-building algorithm. Our scheme provably converges to a near-optimal solution, and is easy to implement in practice. Packet-level simulation results show that the proposed scheme achieves minimum sever load under highly heterogeneous combinations of supply and demand patterns, and is robust to system dynamics of user/helper churn, user/helper asynchrony, and random delays in the network.
Huang, Chenn-Jung; Luo, Yun-Cheng; Chen, Chun-Hua; Hu, Kai-Wen
In network-aware concept, applications are aware of network conditions and are adaptable to the varying environment to achieve acceptable and predictable performance. In this work, a solution for video on demand service that integrates wireless and wired networks by using the network aware concepts is proposed to reduce the blocking probability and dropping probability of mobile requests. Fuzzy logic inference system is employed to select appropriate cache relay nodes to cache published video streams and distribute them to different peers through service oriented architecture (SOA). SIP-based control protocol and IMS standard are adopted to ensure the possibility of heterogeneous communication and provide a framework for delivering real-time multimedia services over an IP-based network to ensure interoperability, roaming, and end-to-end session management. The experimental results demonstrate that effectiveness and practicability of the proposed work.
Discusses the use of on-demand streaming video in school libraries. Explains how streaming works, considers advantages and technical issues, and describes products from three companies that are pioneering streaming in the educational video market. (LRW)
Full Text Available in the following table. Table 2: User-item ratings matrix StarWars Batman Harry Potter Matrix Atlantis Whispers Ann Howard Dan Rob Mary Jenny ? ? ? ? ? If we know that Jenny likes StarWars, what else might she like? Batman...
Bakalářská práce se zabývá výrobou vodíku elektrolýzou. Úvodní část popisuje základní vlastnosti vodíku, možnosti jeho uskladnění, transport, vodíkovou bezpečnost, ekonomiku vodíkového hospodářství a vliv na životní prostředí. Větší pozornost je věnována současným možnostem využití vodíku a jeho výroby z fosilních i obnovitelných zdrojů. Další část práce se zabývá možnostmi zvyšování účinnosti a regulace výkonu elektrolýzy. V závěru je uvedeno praktické měření elektrolyzéru a výpočet účinnost...
Today, billing is a big challenge for service providers. With a growing number of rich services such as music, mobile TV, Video-on-Demand and eHealth delivered to the mass market, service providers are missing business opportunities because current billing solutions are not fully capable. In
van Halteren, Aart; Nieuwenhuis, Lambertus Johannes Maria; Schenk, Mike R.; Wegdam, M.
One of the most spectacular developments of this decade is the enormous growth of the Internet. One of the most popular services of the Internet is the World Wide Web (WWW). It may be expected that the Web will be used to provide more sophisticated services, e.g., video on demand. Customers will be
Právní nástroje ochrany čistoty vod - 90 - Legal instruments of the protection of water quality - summary This work is concerned with Czech enviromental law and focuses on the protection of surface- and groudwater on the territory of the Czech Republic. It consists of six parts - introduction, four main chapters and conclusion. The introduction outlines the reasons for water protection and states basic objective of the work, which is to analyze legal regulation of protection of water and desc...
Visser, D.J.G.; Kreijger, P.J.
Met het wetsvoorstel auteurscontractenrecht wordt geprobeerd de rechtspositie van individuele makers en uitvoerende kunstenaars te verbeteren. Niet geheel verbazingwekkend staan de Nederlandse collectieve belangenorganisaties (cbo’s) daarbij vooral verplicht collectieve oplossingen voor. In deze
Lee, S. W.; Bae, S. I.; Song, J. I. [Changwon National Univ., Changwon (Korea, Republic of); Ham, K. C. [Inha Technical College, Incheon (Korea, Republic of)
We analyzed thermal stress of the STS VOD ladle by the variation of material property of refractory, and determined the location of back filler using FE analysis. Thermal distribution of refractory of ladle between hot face and back face were decreased by the increasing the thermal conductivity, and thermal stress of refractory were decreased about 2 to 4 times with the decreasing the young's modulus coefficients. Back filler, which is constructed to absorb the thermal expansion of dolomite refractory, has relatively low thermal conductivity. Inner side of refractory of ladle maintained high temperature, but temperature of outer side of ladle decreased low. Consequently, inner expansion and outer contraction were appeared, and thermal stress were increased, so thermal stress by the construction of back filler were increased.
Ben Ameur, Chiheb
HTTP adaptive streaming (HAS) is a streaming video technique widely used over the Internetfor Video on Demand (VoD) and Live streaming services. It employs Transmission Control Protocol(TCP) as transport protocol and it splits the original video inside the server into segments ofsame duration, called "chunks", that are transcoded into multiple quality levels. The HAS player,on the client side, requests for one chunk each chunk duration and it commonly selects the qualitylevel based on the est...
Cílem této bakalářské práce je vytvořit shrnutí současných možností výroby vodíku, a to jak z fosilních paliv, tak z obnovitelných zdrojů. V úvodní části je práce zaměřena na výrobu parním reformováním zemního plynu a elektrolýzu vody. Následuje popis produkce vodíku z biomasy metodami fotofermentace a fermentace, pozornost je věnována požadavkům na vstupní materiály a provozní podmínky. V závěrečné části práce jsou vybrané způsoby výroby vodíku srovnány podle energetické náročnosti každé z n...
50 iv Summary As we increasingly rely on online services on computer and network systems to support...on. Chen et al. (2004) describe QoS requirements of various network applications for online services , (e.g., web browsing, email, file transfer...audio and video broadcasting, audio and video on demand, audio and video conferencing, voice over IP, etc). QoS requirements for those online services are
Tato bakalářská práce teoretického charakteru se zabývá multireziduálním stanovením pesticidů ve vodách. Zaměřuje se především na pesticidy tvořící rezidua v povrchových vodách, které vzhledem ke své toxicitě a perzistenci v prostředí vyžadují cílené sledování. V práci je uvedeno rozdělení pesticidů a jsou zde popsány jejich vlastnosti, toxicita a procesy odbourávání. Dále jsou zde popsány možnosti analytického stanovení, zejména metody plynové a kapalinové chromatografie s různými typy detek...
Full Text Available In this work we introduce a simple client-server system architecture and algorithms for ubiquitous live video and VOD service support. The main features of the system are: efficient usage of network resources, emphasis on user personalization, and ease of implementation. The system supports many continuous service requirements such as QoS provision, user mobility between networks and between different communication devices, and simultaneous usage of a device by a number of users.
Fernández del Carpio, Gonzalo
Although the network-based multicast service is the optimal way to support of a large variety of popular applications such as high-definition television (HDTV), videoon- demand (VoD), virtual private LAN service (VPLS), grid computing, optical storage area networks (O-SAN), video conferencing, e-learning, massive multiplayer online role-playing games (MMORPG), networked virtual reality, etc., there are a number of technological and operational reasons that prevents a wider deployment. This Ph...
Cílem této bakalářské práce je seznámit čtenáře se stále se zdokonalujícími způsoby biologického čištění odpadních vod s využitím bakterií, řas a jejich kombinace. Dále také s velmi atraktivními možnostmi využití biomasy získané tímto čištěním v různých odvětvích, jako je energetika, chemie, farmacie a zemědělský průmysl. Druhá část této práce se týká technicko-ekonomické studie čištění odpadních vod s využitím kombinace bakterií a řas v konkrétní zadané lokalitě. The aim of this bachelor'...
Full Text Available We present a stream tapping protocol that involves clients in the video distribution process. As in conventional stream tapping, our protocol allows new clients to tap the most recent broadcast of the video they are watching. While conventional stream tapping required the server to send to these clients the part of the video they missed, our protocol delegates this task to the clients that are already watching the video, thus greatly reducing the workload of the server. Unlike previous solutions involving clients in the video distribution process, our protocol works with clients that can only upload video data at a fraction of the video consumption rate and includes a mechanism to control its network bandwidth consumption.
Full Text Available Broadcasting Protocols can efficiently transmit videos that simultaneously shared by clients with partitioning the videos into segments. Many studies focus on decreasing clients' waiting time, such as the fixed-delay pagoda broadcasting (FDPB and the harmonic broadcasting schemes. However, limited-capability client devices such as PDAs and set-top boxes (STBs suffer from storing a significant fraction of each video while it is being watched. How to reduce clients' buffer demands is thus an important issue. Related works include the staircase broadcasting (SB, the reverse fast broadcasting (RFB, and the hybrid broadcasting (HyB schemes. This work improves FDPB to save client buffering space as well as waiting time. In comparison with SB, RFB, and HyB, the improved FDPB scheme can yield the smallest waiting time under the same buffer requirements.
Nomura, Yoshihiko; Matsuda, Ryutaro; Sakamoto, Ryota; Sugiura, Tokuhiro; Matsui, Hirokazu; Kato, Norihiko
The authors proposed a high-quality and small-capacity lecture-video-file creating system for distance e-learning system. Examining the feature of the lecturing scene, the authors ingeniously employ two kinds of image-capturing equipment having complementary characteristics : one is a digital video camera with a low resolution and a high frame rate, and the other is a digital still camera with a high resolution and a very low frame rate. By managing the two kinds of image-capturing equipment, and by integrating them with image processing, we can produce course materials with the greatly reduced file capacity : the course materials satisfy the requirements both for the temporal resolution to see the lecturer's point-indicating actions and for the high spatial resolution to read the small written letters. As a result of a comparative experiment, the e-lecture using the proposed system was confirmed to be more effective than an ordinary lecture from the viewpoint of educational effect.
The proposal addresses the wireless optical broadband access networks architecture by deploying mesh network structure, which could be the alternatives to FTTx (home or node, etc) architecture. Instead of fiber used as the transmission medium in the distribution plant, here we suggest to use the free space optic links to construct the optical mesh network. The practical connections are depending on the services provided. For Video-on-Demand (VoD) service, the final connection could use twisted pair by integrated VDSL technology. The distributed bandwidth can reach 25-32 Mbps per end user. In this paper we give some comments for designing a broadband access network using optical mesh network structure. It includes the traffic estimation, transmission network design and access node design suggestions.
He, Yejun; Liu, Deming; Zhu, Guangxi; Jiang, Tao; Sun, Gongxian
As video on demand (VOD) services are deployed, cable operators will experience a fundamental shift in their business, moving from broadcast to unicast content delivery. Another significant change is the introduction of Gigabit Ethernet into their network, which is providing an unprecedented opportunity to turn the cable operator's infrastructure into a sustainable competitive advantage. However, Gigabit Ethernet is more than just transport; it's the foundation of the Next-Generation Digital Video Network. IPQAM modulator, which is a main equipment, aren't made in China so far. It is the first time that we did design IPQAM modulator and will apply it to interactive TV based on DWDM (dense wavelength-division multiplexing). This paper introduces the principle of IPQAM modulator and transmission approach. The differences between IPQAM and conventional QAM are analysed. Some key techniques such as scrambling, statistical multiplexing, Data over Cable Service Interface Specification (DOCSIS) 3.0, software defined radio as well as DVB simulcrypt are also studied.
DAVIC (Digital Audio Visual Council) is the defacto standardization organization established in Mar. 1994, based on international consensus for digital audio visual services. After completion of MPEG2 standardization, the broadcasting industry, the communication industry, the computer industry, and consumer electronics industry have started development of concrete services and products. Especially the interactive digital audio visual services, such as Video On Demand (VOD) or Near Video On Demand (NVOD), have become hot topics all over the world. Such interactive digital audio visual services are combined technologies of multi-media coding, digital transmission and computer networking. Therefore more than 150 organizations from all industry sectors have participated in DAVIC and are contributing from their own industrial contexts. DAVIC's basic policy is to use the available technologies specified by the other standards bodies as much as possible. So DAVIC's standardization activities have close relationship with ISO IEC/JTC1/SC29, ITU-T SG 9, ATM-Forum, IETF, IMA, DVB, etc. DAVIC is trying to specify Applications, Reference Models, Security, Usage Information Control, and the interfaces and protocols among the Content Provider, the Server, the core network, the access network, and the Set Top Unit. DAVIC's first goal is to specify DAVIC1.0 based on CFP1 (Call for Proposal) and CFP2 by Dec. 1995, and the next direction is under preparation for further progress based on CFP3 and CFP4.
Dizertační práce je zaměřena na získání poznatků o průniku pesticidů a léčiv do vodního prostředí. Cílem bylo vyvynutí a ověření optimální metody vhodné pro dlouhodobé sledování výskytu vybraných pesticidů a léčiv v povrchových vodách. Z léčiv byla pro sledování vybrána velmi často užívaná analgetika ibuprofen a diklofenak a antiepileptikum karbamazepin. Dále bylo pro sledování vybráno celkem 41 pesticidů, pozornost byla zaměřena na skupinu močovinových pesticidů a skupinu fenoxykarboxylových...
With the development of high-speed networking technology, computer networks, including local-area networks (LANs), wide-area networks (WANs) and the Internet, are extending their traditional roles of carrying computer data. They are being used for Internet telephony, multimedia applications such as conferencing and video on demand, distributed simulations, and other real-time applications. LANs are even used for distributed real-time process control and computing as a cost-effective approach. Differing from traditional data transfer, these new classes of high-speed network applications (video, audio, real-time process control, and others) are delay sensitive. The usefulness of data depends not only on the correctness of received data, but also the time that data are received. In other words, these new classes of applications require networks to provide guaranteed services or quality of service (QoS). Quality of service can be defined by a set of parameters and reflects a user's expectation about the underlying network's behavior. Traditionally, distinct services are provided by different kinds of networks. Voice services are provided by telephone networks, video services are provided by cable networks, and data transfer services are provided by computer networks. A single network providing different services is called an integrated-services network.
Feng, Xiancheng; Yun, Xiang
With the continued rapid growth of Internet, new network service emerges in endless stream, especially the increase of network game, meeting TV, video on demand, etc. The bandwidth requirement increase continuously. Network technique, optical device technical development is swift and violent. FTTH supports all present and future service with enormous bandwidth, including traditional telecommunication service, traditional data service and traditional TV service, and the future digital TV and VOD. With huge bandwidth of FTTH, it wins the final solution of broadband network, becomes the final goal of development of optical access network. Firstly, it introduces the main service which FTTH supports, main analysis key technology such as FTTH system composition way, topological structure, multiplexing, optical cable and device. It focus two kinds of realization methods - PON, P2P technology. Then it proposed that the solution of FTTH can support comprehensive access (service such as broadband data, voice, video and narrowband private line). Finally, it shows the engineering application for FTTH in the district and building. It brings enormous economic benefits and social benefit.
Feng, Xiancheng; Cui, Wanlong; Chen, Ying
With rapid development of Internet and broadband access network, the technologies of xDSL, FTTx+LAN , WLAN have more applications, new network service emerges in endless stream, especially the increase of network game, meeting TV, video on demand, etc. FTTH supports all present and future service with enormous bandwidth, including traditional telecommunication service, traditional data service and traditional TV service, and the future digital TV and VOD. With huge bandwidth of FTTH, it wins the final solution of broadband network, becomes the final goal of development of optical access network.. Fiber to the Home (FTTH) will be the goal of telecommunications cable broadband access. In accordance with the development trend of telecommunication services, to enhance the capacity of integrated access network, to achieve triple-play (voice, data, image), based on the existing optical Fiber to the curb (FTTC), Fiber To The Zone (FTTZ), Fiber to the Building (FTTB) user optical cable network, the optical fiber can extend to the FTTH system of end-user by using EPON technology. The article first introduced the basic components of FTTH system; and then explain the reference model and reference point for testing of the FTTH system; Finally, by testing connection diagram, the testing process, expected results, primarily analyze SNI Interface Testing, PON interface testing, Ethernet performance testing, UNI interface testing, Ethernet functional testing, PON functional testing, equipment functional testing, telephone functional testing, operational support capability testing and so on testing of FTTH system. ...
What's New in Computers. Video-on-Demand. M B Karthikeyan. This article presents an introduction to multimedia and describes one of its popular applications, video-on-demand. What is Multimedia? Traditionally, information services have been available to us in different ways. Educational material such as books, ...
Li, Xinwan; Chen, Jian-Ping; Wu, Guiling; Wang, Hui; Lu, Jialin; Ye, Ailun
The first optical burst switching (OBS) system has been demonstrated in China, which includes three edge routers and one core-node. A kind of fast wavelength selective optical switching was used in the system. The core OBS node consists of a kind of wavelength selective optical switch we developed. It consists of two SOA switches and one wavelength selective thin film filter with centre wavelength at one wavelength. There are one input optical fiber and two output fibers, each fiber carries two wavelengths. The Dell PE2650 servers act as the edge OBS routers. The wavelength of each data channel is located in C-band and the bit rate is at 1.25Gbps. The control channel uses bit rate of 100Mbps at wavelength of 1310 nm. A novel effective scheme for Just-In-Time (JIT) protocol was proposed and implemented. OBS services, such as Video on Demand (VOD) and file transfer protocol (FTP), have been demonstrated. Assembling and scheduling methods that are capable to guarantee the QoS (quality of service) of the transported service are studied.
Chen, H S; Guo, F R; Liu, C T; Lee, Y J; Chen, J H; Lin, C C; Hou, S M; Hsieh, B S
National Taiwan University College of Medicine (NTUCM) introduced small groups of teaching and basic-clinical integrated courses for medical students in 1992. By using computer network and multimedia techniques, this study tried to overcome barriers to learning in small group teaching. The Department of Medical Informatics of NTUCM established campus networking and computer classrooms and provided Internet and intranet network services including mail, netnews, bulletin board systems (BBS), world wide web (WWW), gopher, ftp and local file servers. To implement an interactive learning environment, the authors first tried mail lists, newsgroups and BBS. Next an integrated learning system prototype on the WWW was developed to provide functions including online syllabus, discussion boards simulated to BBS, online talk, interactive case studies, virtual classroom with video on demand (VOD) and Internet medical resources. The results showed that after the medical students completed the required course of medical informatics and had good network access using a network to communicate with each other became a daily practice. In the future, the system will extend to the tutoring of clinical practice and continuing medical education. The authors expect a national medical education network and more international cooperation and exchange.
Wang, Zhong; Yun, Xiang; Huang, Wei
With rapid development of Internet and broadband access network, the technologies of xDSL, FTTx+LAN, WLAN have more applications, new network service emerges in endless stream, especially the increase of network game, meeting TV, video on demand, etc. FTTH supports all present and future service with enormous bandwidth, including traditional telecommunication service, traditional data service and traditional TV service, and the future digital TV and VOD. With huge bandwidth of FTTH, it wins the final solution of broadband network, becomes the final goal of development of optical access network. In this paper, technique theory of EPON is introduced at first. At the same time, MAC frame structure, automatic detection and ranging of MPCP, DBA,and multi-LLID of EPON is analyzed. Then, service development ability, cost advantage and maintenance superiority based on EPON technology are carried out. At last,with Cost comparison between FTTH / FTTB building model and the traditional model, FTTB + LAN mode which is suitable for the newadding residential users in general areas and FTTN + DSL mode which is suitable for the old city and rural access network transformation are built up in detail. And FTTN + DSL project of rural information in rural areas and FTTH broadband HOUSE project on service solutions program are analyzed. comparing to the traditional access technologies, EPON technology has the obvious advantages, such as distance transmission, high or wide band, saving line resources, service abilities, etc. These are the qualities which not only be served for home users, but solve more access problems for us effectively.
Full Text Available Abstract-Broadband access networks have become an essential part of worldwide communication systems because of the exponential growth of broadband services such as video on demand high definition TV internet protocol TV and video conferencing. Exponential growth in the volume of wireless data boosted by the growing popularity of mobile devices such as smartphone and tablets has forced the telecommunication industries to rethink the way networks are currently designed and to focus on the development of high-capacity mobile broadband networks. In response to this challenge researchers have been working toward the development of an integrated wireless optical broadband access network. Two major candidate technologies which are currently known for their high capacity as well as quality of service QoS for multimedia traffic are passive optical networks PON and fourth generation 4G wireless networks. PON is a wired access technology well known for its cost efficiency and high capacity whereas 4G is a wireless broadband access technology which has achieved broad market acceptance because of its ease of deployment ability to offer mobility and its cost efficiency. Integration of PON and 4G technologies in the form of wireless-optical broadband access networks offers advantages such as extension of networks in rural areas support for mobile broadband services and quick deployment of broadband networks. These two technologies however have different design architectures for handling broadband services that require quality of service. For example 4G networks use traffic classification for supporting different QoS demands whereas the PON architecture has no such mechanism to differentiate between types of traffic. These two technologies also differ in their power saving mechanisms. Propose a service class mapping for the integrated PON-4G network which is based on the MG1 queuing model and class-based power saving mechanism which significantly improves the
Passamonti, Lucia; Falch, Morten; Björksten, Margareta
The objective of this deliverable is to forecast the residential spending on selected multimedia services such as Tele-entertainment, VOD, AOD, Networked games, Teleshopping and Teleworking.......The objective of this deliverable is to forecast the residential spending on selected multimedia services such as Tele-entertainment, VOD, AOD, Networked games, Teleshopping and Teleworking....
The thesis presents a theoretical framework for a portfolio for the course Teorie a praxe jazykové akvizice pro uèitele angliètiny (didaktická propedeutika). This preparatory course in didactics serves as an introduction to the subject for future teachers of English in secondary schools, whom it should equip with a basic level of understanding of the general principles of learning, language acquisition and language learning. The work presents a course syllabus, and in its individual chapters ...
Full Text Available Přímý záběr vpřed je jedna ze základních pohybových činností, jejichž zvládnutí je nezbytné pro dosažení kvalitní výkonnosti v kanoistice na divoké vodě. Analýzou záznamů přímého záběru (4 ženy, 5 mužů; juniorští reprezentanti a talentovaní závodníci jsme ze tří kamer, pomocí systému APAS, určili základní kinematické parametry této pohybové činnosti na pravé a levé straně lodi. Pohyb lodi ve sledovaném úseku byl realizován maximální rychlostí. Pro provedení záběru u lepších kajakářů je typická: menší ztráta rychlosti ve fázi zasazení a přenosu pádla, zkrácení doby trvání fáze tažení, větší frekvence záběrů. U těchto závodníků jsme dále nalezli lepší symetrii pohybu pravé a levé horní končetiny, minimální pohyb trupu v předozadním směru a zmenšení výchylek lodi do stran. The forward stroke is one of the basic motion activities that are typically used for canoeing in white water. Kinematic analysis (4 women, 5 men; junior representatives and talented competitors of records from three cameras was used. The movement of the kayak was carried out with maximal velocity. General parameters of the stroke on the left and right side of the kayak were determined utilizing the APAS system. Lower velocity losses in the catch and pull phase of the paddle, a shorter time of the pull phase, higher frequency of the strokes are typical for kayakers with better levels of efficiency. The movement of the right and left wrist of these competitors in the frontal plane is more symmetrical. The deviation of the trunk is less in the sagittal plane as well as the sideways movement of the kayak.
Avlonitis, Viktor; Hsuan, Juliana
in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system discourse......The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science...
Since its inception, the ecosystem service approach has stimulated interest from numerous planning, management, and partnership perspectives. To date, however, research that quantifies ecosystem services in the study area (in the form of explicit ecosystem service studies) has been limited. This chapter reviews and synthesizes the concept of ecosystem services,...
... type of transplant that you have. During your time in the hospital, you will be seen daily by the transplant services team. Your transplant services coordinators will arrange for your discharge. They will discuss with you plans for care ...
Sørensen, Lene Tolstrup; Nicolajsen, Hanne Westh
This article discusses the challenges in relation to an ongoing project named converged advanced mobile media platform (CAMMP), where all the different stakeholders need to have a saying in the service development for the upcoming rich, mobile broadcasting services.......This article discusses the challenges in relation to an ongoing project named converged advanced mobile media platform (CAMMP), where all the different stakeholders need to have a saying in the service development for the upcoming rich, mobile broadcasting services....
Full Text Available Development of postindustrial society and services revolution created numerous changes in size of consumer demand, consumer reaction and priorities. Continuous change on the side of demand and offer must follow changes in marketing orientation. Leader in that change is services marketing which by knowing services range and all the changes builds a new concept called Relationship Marketing.
Edgar White Uribe
Full Text Available The text presents nearby, didactic, entertaining way the context of public services including some pills for debate, stimulating discussion of why we hurt and we are unable to assume: when we reached the “cuentica verde” of public services , sacredly, each month, to the house, that’s when we begin to blame all costs, unless policies governing the issue of public services in Colombia.
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Following a reorganization in Building 55, please note that the Registration Service is now organised as follows : Ground floor: access cards (76903). 1st floor : registration of external firms’ personnel (76611 / 76622); car access stickers (76633); biometric registration (79710). Opening hours: 07-30 to 16-00 non-stop. GS-SEM Group General Infrastructure Services Department
As part of the upgrade of telephone services, the CERN exchange switches will be updated on Thursday 2 June between 7.00 p.m. and midnight. Telephone services may be affected and possibly even disrupted during this operation.
Department of Housing and Urban Development — CDBG activity related to public services, including senior services, legal services, youth services, employment training, health services, homebuyer counseling, food...
Department of Homeland Security — Means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. The term 'service' is...
Caldelli, Roberto; Bartolini, Franco
A client-server application for MPEG-4 video distribution, in a VOD (Video-On-Demand) infrastructure, has been built up granting authorized fruition by means of digital watermarking. Once the consumer has chosen to watch a program, his smart card code, plugged in the set top box, is sent back to the server side. This code will be embedded, exactly at that time, in the video sequence before streaming it towards the client through the network (the code will be obviously used for payment too). The client side, adequately equipped with the watermark detector, receives the video and checks it by extracting the identifying code, this one is matched with the code located in the end user smart card and if the comparison is right rendering is allowed, otherwise decoding is stopped and fruition is inhibited.
Lian, Shiguo; Liu, Zhongxuan; Wang, Jinwei; Ren, Zhen; Wang, Haila
In this paper, a secure multimedia browsing scheme is proposed, which is constructed based on perceptual multimedia encryption and secure key distribution. In this scheme, multimedia data are encrypted perceptually under the control of user key and quality factor. This encryption process combining with Advanced Video Coding (AVC) is of low cost, and keeps file format unchanged. The key distribution scheme deals with user input, authenticates users, and controls the secure multimedia sharing process. Thus, only the users who have registered can obtain multimedia data. And they can be classified into several types according to their payment. The analyses and experimental results show that it is suitable for secure multimedia applications such as Video-on-Demand (VOD) system, Audio-on-Demand (AOD) system, pay-TV, videoconferencing systems, wireless or mobile multimedia, and so on.
Chaudhry, Shailender; Choudhary, Alok
Multimedia data is isochronous in nature and entails managing and delivering high volumes of data. Multiprocessors with their large processing power, vast memory, and fast interconnects, are an ideal candidate for the implementation of multimedia applications. Initially, multiprocessors were designed to execute scientific programs and thus their architecture was optimized to provide low message latency and efficiently support regular communication patterns. Hence, they have a regular network topology and most use wormhole routing. The design offers the benefits of a simple router, small buffer size, and network latency that is almost independent of path length. Among the various multimedia applications, video on demand (VOD) server is well-suited for implementation using parallel multiprocessors. Logical models for VOD servers are presently mapped onto multiprocessors. Our paper provides a framework for calculating bounds on utilization of system resources with which QoS parameters for each isochronous stream can be guaranteed. Effects of the architecture of multiprocessors, and efficiency of various local models and mapping on particular architectures can be investigated within our framework. Our framework is based on rigorous proofs and provides tight bounds. The results obtained may be used as the basis for admission control tests. To illustrate the versatility of our framework, we provide bounds on utilization for various logical models applied to mesh connected architectures for a video on demand server. Our results show that worm hole routing can lead to packets waiting for transmission of other packets that apparently share no common resources. This situation is analogous to head-of-the-line blocking. We find that the provision of multiple VCs per link and multiple flit buffers improves utilization (even under guaranteed QoS parameters). This analogous to parallel iterative matching.
... Sensory Aids Service » Prosthetic & Sensory Aids Service (PSAS) Rehabilitation and Prosthetic Services Menu Menu Rehabilitation and Prosthetics Rehabilitation and Prosthetic Services Home Amputation ...
Furneisen, Barbara K.
Written to teach deaf students skills in food services, this guide and the two related documents (see note) present practical skills needed to work in a school dining room setting serving approximately two hundred students and faculty. Eleven units are included, with each unit containing from three to eleven lessons. Each lesson includes an…
Briti ettevõttest International Financial Services, mis viib maailmas läbi kampaaniat PPP (Public Private Partnership) ja PFI (Private Finance Initiative) - erasektori ja avaliku sektori vahelise koostöö reklaamimiseks ja edendamiseks. Firma esindajad kohtusid Eesti ametnikega
Department of Veterans Affairs — This Service provides access to Tramatic Brain injury patient data consult notes. The service also provides one write service method writeNote. The Service supports...
Fynes, Brian; Lally, Anne Marie
ABSTRACT Identifying the nature of service experiences is recognised As being of primary importance in the shaping of an enhanced competitive position for industry; however service managers often have difficulty articulating the true nature of their service concept. The definition of service concept is a fundamental part of the strategic advantage seeking Processes of service design, service development and service innovation. In response to the competitive Imperative for improved product/...
Ageron, M.; Boninchi, V.; Chartoire, M.; Combroux, A.; Giraud, N.; Jacquet, G.; Lagrange, B.; Malleret, S.; Martin, C.; Mas, J.; Morgue, M.; Ollivier, T. [Inst. de Physique Nucleaire, Lyon-1 Univ., 69 - Villeurbanne (France)
The information technology service works out the choices concerning the information technology systems of general use in the laboratory: computers, network, peripherals, workstations, software. It intervenes at the same time in the definition of the procedures and equipment specific to the research groups. The entire data acquisition is centralized by the service. The personnel is sharing the following two large directions of activities: - management of information technology park (setup, configuration and maintenance of the materials and soft ensemble, training and assistance afforded to users); - participation in software projects either in elaboration of applications or in realization and maintenance of specific tools
Recommender algorithms are widely used, ranging from traditional Video on Demand to a wide variety of Web 2.0 services. Unfortunately, the related privacy concerns have not received much attention. In this paper, we study the privacy concerns associated with recommender algorithms and present a
Christou, Ioannis T.; Amolochitis, Emmanouil; Tan, Zheng-Hua
AMORE is a hybrid recommendation system that provides movie recommenda- tion functionality to video-on-demand subscribers of a major triple-play service provider in Greece. Without any user relevance feedback for movies available, all recommendations are solely based on the users’ viewing history...
Zheng, Jun; Ansari, Nirwan
Call for Papers: Optical Access Networks With the wide deployment of fiber-optic technology over the past two decades, we have witnessed a tremendous growth of bandwidth capacity in the backbone networks of today's telecommunications infrastructure. However, access networks, which cover the "last-mile" areas and serve numerous residential and small business users, have not been scaled up commensurately. The local subscriber lines for telephone and cable television are still using twisted pairs and coaxial cables. Most residential connections to the Internet are still through dial-up modems operating at a low speed on twisted pairs. As the demand for access bandwidth increases with emerging high-bandwidth applications, such as distance learning, high-definition television (HDTV), and video on demand (VoD), the last-mile access networks have become a bandwidth bottleneck in today's telecommunications infrastructure. To ease this bottleneck, it is imperative to provide sufficient bandwidth capacity in the access networks to open the bottleneck and thus present more opportunities for the provisioning of multiservices. Optical access solutions promise huge bandwidth to service providers and low-cost high-bandwidth services to end users and are therefore widely considered the technology of choice for next-generation access networks. To realize the vision of optical access networks, however, many key issues still need to be addressed, such as network architectures, signaling protocols, and implementation standards. The major challenges lie in the fact that an optical solution must be not only robust, scalable, and flexible, but also implemented at a low cost comparable to that of existing access solutions in order to increase the economic viability of many potential high-bandwidth applications. In recent years, optical access networks have been receiving tremendous attention from both academia and industry. A large number of research activities have been carried out or
Gowers, Simon G; Rowlands, Laura
Inpatient services constitute the most highly specialized child and adolescent mental health provision and cater for the most severe disorders in this age group. In view of a number of mapping and audit initiatives in the UK in recent years and changing influences on admission policies worldwide, it is timely to review their function and effectiveness. Recent attention has focused on describing service configurations and auditing against standards. National surveys of cost, referral processes and patient satisfaction are in progress in the UK. There seems to be an international trend toward a more severe, comorbid and aggressive patient group being admitted to inpatient services. There is a shortage of quality research into clinical outcomes of inpatient treatment, but controlled trials comparing hospital treatment with intensive community management are emerging. Inpatient descriptive studies and uncontrolled outcome studies predominate in the literature. Although many children and adolescents benefit from admission to mental health inpatient facilities, the specific advantages of admission over intensive community management are uncertain.
of a case study in a public library. The case study indicates that service systems should be understood as socio-technical systems in which service executors and service consumers co-create value in mutual interaction with each other and with a set of shared resources.......The purpose of the paper is to present and evaluate the notion of service scenarios. A service is work done by a service executor in interaction with a service consumer. A service scenario is a model of a service system and the roles that are played by the actors participating and interacting...... during the execution of a service. The model represents the roles and the interactions between the participants. Service scenarios can be used to model specific services and roles played by human beings and IT systems in the execution of services. The use of service scenarios is demonstrated by means...
Ferreira Pires, Luis; Wang, J.; van Oostrum, Arjen; Wijnhoven, Alphonsus B.J.M.
A service registry is a Service-Oriented Architecture (SOA) component that keeps a ‘catalogue’ of available services. It stores service specifications so that these specifications can be found by potential users. Discussions on the design of service registries currently focus on technical issues,
Sumita, Kouhei; Kitamura, Yoshinobu; Sasajima, Munehiko; Mizoguchi, Riichiro
This paper proposes an ontological definition of services. Such a definition is one of the fundamentals of service research. The understanding of essentialities of the notion of services as its definition, which differentiates services from the other notions, contributes proper modeling and conceptualization of services in services design and knowledge management of services. The existing definitions and characteristics of services, however, cannot differentiate services from other concepts: ...
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Clemmensen, Torkil; Nielsen, Jeppe Agger; Andersen, Kim Normann
The position presented in this paper is that in order to understand how service robots shape, and are being shaped by, the physical and social contexts in which they are used, we need to consider both work/organizational analysis and interaction design. We illustrate this with qualitative data...... and personal experiences to generate discussion about how to link these two traditions. This paper presents selected results from a case study that investigated the implementation and use of robot vacuum cleaners in Danish eldercare. The study demonstrates interpretive flexibility with variation...... in the perceived nature of technology, technology strategy, and technology use between key stakeholders in eldercare. The case study approach and results is then briefly contrasted to the authors’ first hand experiences with appropriating robot vacuums in the home. The aim is to generate discussion of how...
Cuadrado Roura, Juan R.
Enlarged version. Main ways to internationalisation: international trade of services and crossed direct investment Internationalization, Services, Imports, Globalization, FDI (Foreign Direct Investment), EU Services Directive
Brax, Saara A.; Bask, Anu; Hsuan, Juliana
, platform-based and mass-customized service business models, comparative research designs, customer perspectives and service experience, performance in context of modular services, empirical evidence of benefits and challenges, architectural innovation in services, modularization in multi-provider contexts...
Gudiksen, Sune Klok; Brandt, Eva
Many companies investigate new business opportunities in a turn from product to service design. As service offerings expand over time and space, such notions as ‘customer journey’ or ‘service blueprint’ have been suggested to grasp and design the nature of the emergent services. However, we find...... that there is room for improve ment on two levels. First, customer journeys and service blueprint tools could benefit from an empathic customer understanding; that is the design of customer - specific services. Secondly, the existing customer journey and service blueprint tools are less concerned with the cyclic...... nature of services,by which we mean the dynamics of a customer relationship and its development over time. We report findings from collaborative workshops, in which we challenged two companies to try a new concept and tool we call ‘The service Ouroboros’. We suggest it as a more appropriate way to design...
Henten, Anders; Sundbo, Jon; Sundbo, Donna
This paper examines the factors affecting the innovativeness of service encounters. The assumption is that a considerable share of innovations in service industries is initiated in the service encounters. The theoretical foundation of this paper builds on a combination of research tradition...... of studies of the degree of satisfaction of the users with the services in the service encounters and studies that examine service innovation processes. The paper is based on research conducted in 21 service delivery situations in as many service companies. Drivers of and barriers to encounterbased service...
Munchausen, J.H. [EPRI Plant Support Engineering, Charlotte, NC (United States)
The Service Water Assistance Program was developed to provide utility service water system engineers with a mechanism to quickly and efficiently address service water issues. Since its inception, its ability to assist utilities has resulted in a reduction in the operations and maintenance costs associated with service water systems and has provided a medium for EPRI awareness of industry service water issues.
that translate host names such as www.myserver.com into Internet Protocol (IP) addresses, like 126.96.36.199; Service Location Protocol ( SLP ), which is... DSM ), Link Manager (LM), and Adapter Manager (AM); Headhunters (HH); Meta-Repositories; Active- Registries; Services; and Adapter Components. The...of services comprising of the Query Manager (QM), the Domain Security Manager ( DSM ), Adapter Manager (AM), and the Link Manager (LM). These services
Ellicott, Michael A.; Conard, Rodney J.
Recent experiences of manufacturing and commercial service industries provide insights to college facilities managers for combining downsizing with quality improvement. The Service Excellence Model emphasizes creation of shared responsibility, focus on core service processes, empowerment of cross-functional process-improvement teams, performance…
Lagerberg, Ko; Plas, Dirk-Jaap; Wegdam, M.
In third-generation (3G) networks, third-party service developers will have access to the mobile network resources using open network interfaces, such as the 3rd Generation Partnership Project's (3GPP's) Open Service Access (OSA). The service platforms that offer these interfaces provide
Full Text Available Service-oriented architecture (SOA supply methods for systems development and integration where work interoperable services. A SOA suppose application functionality distribution in distinct units called services that communicate with each other. This ser
Department of Veterans Affairs — The AllotmentDecnService is a service supporting operations to access/update data related to (Compensation and Pension) Awards. This service also supports business...
Marketing techniques in youth services are useful for designing programs, collections, and services and for determining customer needs. The marketing mix--product, place, price, and practice--provides a framework for service analysis. (AEF)
Paracchini, Maria Luisa; Zulian, Grazia; Kopperoinen, Leena
Research on ecosystem services mapping and valuing has increased significantly in recent years. However, compared to provisioning and regulating services, cultural ecosystem services have not yet been fully integrated into operational frameworks. One reason for this is that transdisciplinarity...
US Agency for International Development — A cloud based service for creating a single system of record for all types of business services used by OCIO. Service Now applications are built on a single platform...
Department of Veterans Affairs — This service provides web services used to obtain clinical data for patients. There are three service methods that allow write functionality signNote, writeNote and...
Wittlingerová, A.; Zimová, M.; Cidlinová, A.; Petruželová, A.; Matějková, Martina; Šolcová, Olga
Roč. 110, č. 7 (2016), s. 511-516 ISSN 0009-2770 Institutional support: RVO:67985858 Keywords : Pt group cytostatics * hazards * contamination Subject RIV: CI - Industrial Chemistry, Chemical Engineering Impact factor: 0.387, year: 2016
Viddal, Grete Tove
Hundreds of thousands of Haitian agricultural laborers arrived in Cuba to cut cane as the Cuban sugar industry was expanding between the 1910s and the 1930s, and many settled permanently on the island. Historically, Haitian laborers occupied the lowest strata in Cuban society. Until relatively recently, the maintenance of Haitian traditions in Cuba was associated with rural isolation and poverty. Today however, the continuation of Haitian customs is no longer associated with isolation, but ex...
...: performance troupes, heritage festivals, art exhibitions, the circulation of religious specialists, collaborations with research centers and academia, endorsement by music promoters, and the tourism industry...
Legal instruments of the protection of water quality - Abstract The purpose of my thesis is to analyse a system of legal instruments of protection of quality ground and surface water. The reason for my research is fact that quality of water has an impact not only on every human being but also on the whole planet Earth because there is no life without it. The thesis is composed of six parts - introduction, four main chapters and conclusion, each of them dealing with different aspects of water ...
Thesis discusses about blind people, guide-dogs and their benefits. Thesis describes the troubles of blind in daily life, insufficient guide-dog's legislation and also negative experiences of blind with hospital staff. Comparison of life with or without the guide-dog is stressed on. Thesis is based on quantitative analysis of guide-dog's benefits to blind, experiences and troubles of blind with guide-dog and also experiences and opinions of blind without guide- dog. 40 blind people with diffe...
Covering the emerging field of knowledge service engineering, this groundbreaking handbook outlines how to acquire and utilize knowledge in the 21st century. Drawn on the expertise of the founding faculty member of the world's first university knowledge engineering service department, this book describes what knowledge services engineering means and how it is different from service engineering and service production. Presenting multiple cultural aspects including US, Finnish, and Korean, this handbook provides engineering, systemic, industry, and consumer use viewpoints to knowledge service sy
Full Text Available Service meta-data plays the crucial role in the process of service specification. They can help companies to create transparent categorization of the services in the enterprise which is leading to more efficient methods of searching for required services and to understand their meaning and relevance. In the paper I have presented an example of service meta-data usage for visualization of the service execution context via associations to the surroundings of the service. It leaded to the dynamical recording of the flow of information, and provided a tool for depicting the impact of the service changes on the surrounding environment.
Federal Laboratory Consortium — The TVA Central Laboratories Services is a comprehensive technical support center, offering you a complete range of scientific, engineering, and technical services....
Silvis, H.J.; Heide, van der C.M.
to help determine the different values of ecosystems. Ecosystem services are usually divided into four categories: provisioning services, regulating services, cultural services and habitat services (previously denoted as supporting services). This overview highlights economic theories about
Vadrevu, Sree Krishna Chaitanya
Internet traffic is increasing rapidly at an annual growth rate of 35% with aggregate traffic exceeding several Exabyte's per month. The traffic is also becoming heterogeneous in bandwidth and quality-of-service (QoS) requirements with growing popularity of cloud computing, video-on-demand (VoD), e-science, etc. Hybrid circuit/packet networks which can jointly support circuit and packet services along with the adoption of high-bit-rate transmission systems form an attractive solution to address the traffic growth. 10 Gbps and 40 Gbps transmission systems are widely deployed in telecom backbone networks such as Comcast, AT&T, etc., and network operators are considering migration to 100 Gbps and beyond. This dissertation proposes robust architectures, capacity migration strategies, and novel service frameworks for next-generation hybrid circuit/packet architectures. In this dissertation, we study two types of hybrid circuit/packet networks: a) IP-over-WDM networks, in which the packet (IP) network is overlaid on top of the circuit (optical WDM) network and b) Hybrid networks in which the circuit and packet networks are deployed side by side such as US DoE's ESnet. We investigate techniques to dynamically migrate capacity between the circuit and packet sections by exploiting traffic variations over a day, and our methods show that significant bandwidth savings can be obtained with improved reliability of services. Specifically, we investigate how idle backup circuit capacity can be used to support packet services in IP-over-WDM networks, and similarly, excess capacity in packet network to support circuit services in ESnet. Control schemes that enable our mechanisms are also discussed. In IP-over-WDM networks, with upcoming 100 Gbps and beyond, dedicated protection will induce significant under-utilization of backup resources. We investigate design strategies to loan idle circuit backup capacity to support IP/packet services. However, failure of backup circuits will
Heffernan, David; Tarlov, Suzanne
The emerging youth service movement has reinforced and built on the foundation of service in traditional organizations and focuses on tapping youth talent and energy. Youth service is a concept that has roots in pre-20th century American society. Service programs today increasingly include training, education, prevention, and employment…
Virvou, Maria; Jain, Lakhmi
Multimedia services are now commonly used in various activities in the daily lives of humans. Related application areas include services that allow access to large depositories of information, digital libraries, e-learning and e-education, e-government and e-governance, e-commerce and e-auctions, e-entertainment, e-health and e-medicine, and e-legal services, as well as their mobile counterparts (i.e., m-services). Despite the tremendous growth of multimedia services over the recent years, there is an increasing demand for their further development. This demand is driven by the ever-increasing desire of society for easy accessibility to information in friendly, personalized and adaptive environments. In this book at hand, we examine recent Recommendation Services. Recommendation services appear in the mobile environment, medicine/biology, tourism, education, and so on. The book includes ten chapters, which present various recently developed recommendation services. This research book is directed to professors...
Lystbæk, Christian Tang
. Performance measures are rational tools, part of the rational panoply of effective management and organizational functioning. Their recommendation lies in their rationality. The literature suggests three main theoretical perspectives on the purpose of performance measurement of public services. One....... In this perspective, public service performance measurement is regarded as a means of providing public assurance. As such, it has a link to the concepts of accountability and quality management. A second perspective conceptualizes public service performance management as a response to absence of competition...... and contestability which drive improvement in private goods markets. Some scholars (fx. Ammons, 2002; 2008) have linked public service performance measurement to the faith in private sector management instruments in New Public Management. In this perspective, public service performance measurement is regarded...
On Monday 14 October, the Service Status Board for GS and IT will change. The new Status Board will be integrated with the CERN Service Portal and with the CERN Service Catalogue. As of today, the SSB will display “Service Incidents”, “Planned Interventions” and “Service Changes”. References valid from 14 October: CERN SSB at https://cern.ch/ssb Computing SSB (previously IT SSB) at https://cern.ch/itssb Nicole Cremel, IT and GS Service Management Support
Bouguettaya, Athman; Daniel, Florian
Web services and Service-Oriented Computing (SOC) have become thriving areas of academic research, joint university/industry research projects, and novel IT products on the market. SOC is the computing paradigm that uses Web services as building blocks for the engineering of composite, distributed applications out of the reusable application logic encapsulated by Web services. Web services could be considered the best-known and most standardized technology in use today for distributed computing over the Internet.Web Services Foundations is the first installment of a two-book collection coverin
Wang, A G
A comprehensive psychiatric service was established in 1969 in the Faroe Islands. This service was created as a department of a general hospital. The spheres covered by this department, operating in the midst of the community were: acute and chronic patients, a liaison-psychiatric service......, and an outpatient service. The number of chronic patients has not decreased, due to an influx of unruly senile patients. The close proximity of the service to the community has increased the pressure with regard to the care of such patients. Other services, such as outpatient treatment of alcoholics and neurotics...
Wang, A G
, and an outpatient service. The number of chronic patients has not decreased, due to an influx of unruly senile patients. The close proximity of the service to the community has increased the pressure with regard to the care of such patients. Other services, such as outpatient treatment of alcoholics and neurotics......A comprehensive psychiatric service was established in 1969 in the Faroe Islands. This service was created as a department of a general hospital. The spheres covered by this department, operating in the midst of the community were: acute and chronic patients, a liaison-psychiatric service...
Full Text Available The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and which support medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures, clinics and hospitalsÃ¢Â€Â™ services. Requirements and specific rules of these medical services are considered, and personalization of user preferences will to be supported. The architecture is based on adaptable process management technologies, allowing for virtual services which are dynamically combined from existing national medical services. In this way, a comprehensive workflow process is set up, allowing for service-level agreements, an audit trail and explanation of the process to the end user. The process engine operates on top of a virtual repository, providing a high-level semantic view of information retrieved from heterogeneous information sources, such as national sources of medical services. The system relies on a security framework to ensure all high-level security requirements are met. SystemÃ¢Â€Â™s architecture is business oriented: it focuses on Service Oriented Architecture - SOA concepts, asynchronously combining Web services, Business Process Management Ã¢Â€Â“ BPM rules and BPEL standards.
U.S. Environmental Protection Agency — The Reusable Component Services (RCS) is a super-catalog of components, services, solutions and technologies that facilitates search, discovery and collaboration in...
... but otherwise living at home • Services designed for seniors and younger adults with disabilities • Services include basic health, medication and nutrition management • Participants engage in social and therapeutic activities ...
Full Text Available The term "services", as used in this article, broadly refers to infrastructure (in particular, civil and electrical engineering infrastructure), and also the infrastructure elements such as schools, clinics and halls. The term "basic services...
... and need help right away, you should use emergency medical services. These services use specially trained people ... facilities. You may need care in the hospital emergency room (ER). Doctors and nurses there treat emergencies, ...
Department of Veterans Affairs — The Preferences service provides a means to store, retrieve, and manage user preferences. The service supports definition of enterprise wide preferences, as well as...
Farm Service Agency, Department of Agriculture — This map provides a preview and information about the National Agriculture Imagery Program (NAIP) image services available on the APFO public image server. Click on...
The Brain and Spine Foundation (BSF) has produced a web based information access toolkit for health and social care professionals and primary care trust service commissioners to support implementation of the national service framework for long term neurological conditions.
Bell, Chip R.
Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)
Social Security Administration — A comprehensive monthly report portraying customer experience with our various service options. The State of Services is shared with the ACOSS and is presented to...
Avlonitis, Viktor; Hsuan, Juliana
insights on the mirroring hypothesis of modularity theory to services. Originality/value The paper provides a conceptualization of service architectures drawing on service design, modularity, and market relationships. The study enriches service design literature with elements from modularity theory......Purpose The purpose of this paper is to examine how modularity manifests in the design of services. The study brings new insights on the organization of service firms by empirically exploring and theoretically advancing the intersection of modularity and service design. Design....../methodology/approach The paper compares two companies that offer similar services in the same geographical region but represent polar case types. A framework grounded on extant literature is constructed and applied to the two cases to assess its practicality and provide theoretical insights. Findings The paper demonstrates...
U.S. Geological Survey, Department of the Interior — The Earthquake Notification Service (ENS) is a free service that sends you automated notifications to your email or cell phone when earthquakes happen.
Social Security Administration — The SSN Verification Service is used by Java applications to execute the GUVERF02 service using the WebSphere/CICS Interface. It accepts several input data fields...
Mcculla, James W.; Kukowski, James F.
NASA's internal and external communication methods are reviewed. NASA information services for the media, for the public, and for employees are discussed. Consideration is given to electron information distribution, the NASA TV-audio system, the NASA broadcast news service, astronaut appearances, technology and information exhibits, speaker services, and NASA news reports for internal communications. Also, the NASA worldwide electronic mail network is described and trends for future NASA communications and media services are outlined.
Nowadays, IT departments provide, and people use, computing services of an increasingly heterogeneous nature. There is thus a growing need for a status display that groups these different services and reports status and availability in a uniform way. The Service Level Status (SLS) system addresses these needs by providing a web-based display that dynamically shows availability, basic information and statistics about various IT services, as well as the dependencies between them.
Hollensen, Svend; Grünbaum, Niels Nolsøe
The chapter describes and explains the development of an Industry Service Technology (IS-T) portal solution at Danfoss for testing of products, including booking system for standardised 'service packages' in order to reduce waiting time.......The chapter describes and explains the development of an Industry Service Technology (IS-T) portal solution at Danfoss for testing of products, including booking system for standardised 'service packages' in order to reduce waiting time....
STOIAN Andra; Epuran Gheorghe
This paper discusses a less treated subject until now: entertainment services. The main objective of this paper is to highlight the characteristics of these services. Our aim is to find out what entertainment services are, to whom they are addressed, what kind of services we have in Brasov County and the type of strategies applied by entertainment providers for the success of their business. When we discuss about entertainment we cannot leave out our free time, and that is why we ...
Berbeco, Robert W
Microsoft .NET allows the creation of distributed systems in a seamless manner Within NET small, discrete applications, referred to as Web services, are utilized to connect to each other or larger applications...
Lystbæk, Christian Tang
measurement suggests a range of contested and contradictory propositions. Its alleged benefits include public assurance, better functioning of supply markets for public services, and direct improvements of public services. But the literature also demonstrates the existence of significant concern about...... explosion” and “the audit society” to describe this development. Some criticize this development. Thus, a number of critiques which suggest that public service performance measurement may in fact have no significant impact or even lead to negative effects on performance. Powers (1997, 2003) have argued...... that performance measurement serves as “rituals of verification” which promotes the interests of political masters and their mistresses rather than public service. Another area of concern is the cost of performance measurement. Hood & Peters (2004:278) note that performance measurement is likely to “distract...
Petersen, Ole Helby; Houlberg, Kurt; Ring Christensen, Lasse
Governments face a fundamental choice between in-house production and contracting out for the delivery of services to citizens. This article examines the importance of ideology, fiscal pressure, and size for contracting out in technical and social services. The analysis builds on a panel data set...... that the size effect is contingent on the transaction cost characteristics of the service....
Tambo, Torben; Filtenborg, Jacob
IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using...
Ecosystem services are the benefits people obtain from ecosystems. Many of these services are provided outside the borders of the land where they are produced; this article investigates who is entitled to these non-excludable ecosystem services from two libertarian perspectives. Taking a
Working paper on the impact of information technology on the role of service sectors in trade and commerce. Describes the trend towards the increasingly important economic role of telecommunications in providing services for the domestic market and international market. Explains the comparative advantage of a strong link between the production of goods and services and shows how it disadvantages developing countries.
Talley, Mary; Axelroth, Joan
Discusses customer service in information centers and how to define it. Topics include the effects of competition, that give customers more choices; defining customers, and defining services; communications; physical environment; change, in customers and in technology; measuring customer service; and evaluating policies and procedures. (LRW)
... 39 Postal Service 1 2010-07-01 2010-07-01 false Service by the Postal Service. 3001.75 Section 3001.75 Postal Service POSTAL REGULATORY COMMISSION PERSONNEL RULES OF PRACTICE AND PROCEDURE Rules Applicable to Requests for Changes in the Nature of Postal Services § 3001.75 Service by the Postal Service...
This book starts with the basic premise that a service is comprised of the 3Ps-products, processes, and people. Moreover, these entities and their sub-entities interlink to support the services that end users require to run and support a business. This widens the scope of any availability design far beyond hardware and software. It also increases the potential for service failure for reasons beyond just hardware and software; the concept of logical outages. High Availability IT Services details the considerations for designing and running highly available ""services"" and not just the systems
Bouguettaya, Athman; Daniel, Florian
Web services and Service-Oriented Computing (SOC) have become thriving areas of academic research, joint university/industry research projects, and novel IT products on the market. SOC is the computing paradigm that uses Web services as building blocks for the engineering of composite, distributed applications out of the reusable application logic encapsulated by Web services. Web services could be considered the best-known and most standardized technology in use today for distributed computing over the Internet. This book is the second installment of a two-book collection covering the state-o
Department of Homeland Security — The Broadband Radio Service (BRS), formerly known as the Multipoint Distribution Service (MDS)/Multichannel Multipoint Distribution Service (MMDS), is a commercial...
Cao, Jian; Li, Qi; Cheng, Jicheng
This paper discusses the concept, key technologies and main application of Spatial Services Grid. The technologies of Grid computing and Webservice is playing a revolutionary role in studying the spatial information services. The concept of the SSG (Spatial Services Grid) is put forward based on the SIG (Spatial Information Grid) and OGSA (open grid service architecture). Firstly, the grid computing is reviewed and the key technologies of SIG and their main applications are reviewed. Secondly, the grid computing and three kinds of SIG (in broad sense)--SDG (spatial data grid), SIG (spatial information grid) and SSG (spatial services grid) and their relationships are proposed. Thirdly, the key technologies of the SSG (spatial services grid) is put forward. Finally, three representative applications of SSG (spatial services grid) are discussed. The first application is urban location based services gird, which is a typical spatial services grid and can be constructed on OGSA (Open Grid Services Architecture) and digital city platform. The second application is region sustainable development grid which is the key to the urban development. The third application is Region disaster and emergency management services grid.
Brax, Saara A.; Bask, Anu; Hsuan, Juliana
Purpose: Services are highly important in a world economy which has increasingly become service driven. There is a growing need to better understand the possibilities for, and requirements of, designing modular service architectures. The purpose of this paper is to elaborate on the roots of the e......Purpose: Services are highly important in a world economy which has increasingly become service driven. There is a growing need to better understand the possibilities for, and requirements of, designing modular service architectures. The purpose of this paper is to elaborate on the roots...... of the emerging research stream on service modularity, provide a concise overview of existing work on the subject, and outline an agenda for future research on service modularity and architecture. The articles in the special issue offer four diverse sets of research on service modularity and architecture. Design....../methodology/approach: The paper is built on a literature review mapping the current body of literature on the topic and developing future research directions in service modularity and architecture. Findings: The growing focus on services has triggered needs to investigate the suitability and implementation of physical...
Virtually all nontrivial and modern service related problems and systems involve data volumes and types that clearly fall into what is presently meant as "big data", that is, are huge, heterogeneous, complex, distributed, etc. Data mining is a series of processes which include collecting and accumulating data, modeling phenomena, and discovering new information, and it is one of the most important steps to scientific analysis of the processes of services. Data mining application in services requires a thorough understanding of the characteristics of each service and knowledge of the compatibility of data mining technology within each particular service, rather than knowledge only in calculation speed and prediction accuracy. Varied examples of services provided in this book will help readers understand the relation between services and data mining technology. This book is intended to stimulate interest among researchers and practitioners in the relation between data mining technology and its application to ...
Brandl, Kristin; Jensen, Peter D. Ørberg; Lind, Manya Jaura
We analyze the effect of offshored service task types on the development of capabilities in emerging market service provider firms. Using multiple case studies, we find that dependent on task interdependent service types, implying different client interactions (firm-external determinants......), organizational capabilities are developed. More specifically, reciprocal task interdependent services generate human capital and management capabilities, while sequential task interdependent services generate organizational capital and management capabilities. Moreover, we find a relationship between...... the capabilities, where the deficient development of one capability can be mitigated by the development of another capability (firm-internal determinants). Grounded in organization and service production theory, the paper contributes to the thematic literature on service offshoring and literature on organizational...
The shifting focus of service from the 1980s to 2000s has proved that IT not only lowers the cost of service but creates avenues to enhance and increase revenue through service. The new type of service, e-service, is mobile, flexible, interactive, and interchangeable. While service science provides an avenue for future service researches, the specific research areas from the IT perspective still need to be elaborated. This book introduces a novel concept-service mining-to address several research areas from technology, model, management, and application perspectives. Service mining is defined as "a systematical process including service discovery, service experience, service recovery, and service retention to discover unique patterns and exceptional values within the existing services." The goal of service mining is similar to data mining, text mining, or web mining, and aims to "detect something new" from the service pool. The major difference is the feature of service is quite distinct from the mining targe...
This essay examines the nature of service in medicine and the relationship between service and profit. "Customer service medicine" is identified with the interrelated views that 1) profit is or ought to be healthcare's fundamental concern and 2) the quality of medical service corresponds to the degree to which it produces a feeling of approval in patients. This position is contrasted with the more traditional "beneficence model," which holds that 1) service ought to be healthcare's fundamental concern and 2) the proper criterion of quality medical service is the alleviation, mitigation, or prevention of the human suffering that occasions illness. Five shortcomings in the customer service model are identified: 1) customer service advocates often appeal to an unsound "efficiency argument"; 2) the prioritization of profit over service will vitiate patients' legitimate trust in healthcare; 3) the prioritization of profit converts medicine from a "practice" into an "instrumental activity"; 4) the prioritization of profit countervails the values of continuity and thoroughness; and 5) the notion of service as customer satisfaction derives more from the exigencies of turning a profit than from an analysis of sick persons' needs.
enhanced digital information services, such as high-resolution multimedia images , video-on- demand, and high definition television, require the storage of...and higher data rates. The number of data bits is also limited, however, by the imaging system, noise effects of the memory medium, and the...are similar to a given query image . However, the meaning of similarity is quite vague. It might refer to the similarity in color appearance of pictures
This booklet is devoted to a consideration of how good customer service in family planning programs can generate demand for products and services, bring customers back, and reduce costs. Customer service is defined as increasing client satisfaction through continuous concern for client preferences, staff accountability to clients, and respect for the rights of clients. Issues discussed include the introduction of a customer service approach and gaining staff commitment. The experience of PROSALUD in Bolivia in recruiting appropriate staff, supervising staff, soliciting client feedback, and marketing services is offered as an example of a successful customer service approach. The key customer service functions are described as 1) establishing a welcoming atmosphere, 2) streamlining client flow, 3) personalizing client services, and 4) organizing and providing clear information to clients. The role of the manager in developing procedures is explored, and the COPE (Client-Oriented Provider-Efficient) process is presented as a good way to begin to make improvements. Techniques in staff training in customer service include brainstorming, role playing, using case studies (examples of which are provided), and engaging in practice sessions. Training also leads to the development of effective customer service attitudes, and the differences between these and organizational/staff-focused attitudes are illustrated in a chart. The use of communication skills (asking open-ended questions, helping clients express their concerns, engaging in active listening, and handling difficult situations) is considered. Good recovery skills are important when things go wrong. Gathering and using client feedback is the next topic considered. This involves identifying, recording, and discussing customer service issues as well as taking action on these issues and evaluating the results. The booklet ends by providing a sample of customer service indicators, considering the maintenance of a
Locks and Keys Service
The Locks and Keys service (ST/FM) will move from building 55 to building 570 from the 2nd August to the 9th August 2002 included. During this period the service will be closed. Only in case of extreme urgency please call the 164550. Starting from Monday, 12th August, the Locks and Keys Service will continue to follow the activities related to office keys (keys and locks) and will provide the keys for furniture. The service is open from 8h30 to 12h00 and from 13h00 to 17h30. We remind you that your divisional correspondents can help you in the execution of the procedures. We thank you for your comprehension and we remain at your service to help you in solving all the matters related to keys for offices and furniture. Locks and Keys Service - ST Division - FM Group
Slepniov, Dmitrij; Jin, Jun
Purpose – The aim of this paper is to advance our understanding of service innovation in China and to identify the major drivers and impediments for manufacturing companies pushing into services in China. Design/methodology/approach – By employing an in-depth longitudinal case of a Chinese company...... Chinese cities. Both internal and external factors played a significant role in influencing the development and implementation of service innovation in the case. The paper details and discusses the factors that affect service innovation in China. Research Limitations – The study is exposed...... in informing our expectations about the push of many Chinese manufacturing companies into services. The paper provides insights into the development and diffusion of service innovation in many fast transforming industrial companies in China. Lessons for other developing countries can also be drawn from...
... Discover Financial Services Negotiated Service Agreement AGENCY: Postal Regulatory Commission. ACTION... Financial Services negotiated service agreement to the market dominant product list. This notice addresses... 3020, et seq., to add a Discover Financial Services (DFS) negotiated service agreement to the market...
This paper discusses issues arising in the measurement of productivity in public services. Compared to measuring productivity in the private sector difficulties arise because the output of public services is often un-priced and because some public services are consumed collectively. A key problem is measuring the full range of outputs and quality improvements delivered by public sector organisations that are valued by society. Without comprehensive measures of output productivity statistics m...
Schnell-Inderst, Petra; Hunger, Theresa; Hintringer, Katharina; Schwarzer, Ruth; Seifert-Klauss, Vanadin Regina; Gothe,Holger; Wasem, Jürgen; Siebert, Uwe
Background The German statutory health insurance (GKV) reimburses all health care services that are deemed sufficient, appropriate, and efficient. According to the German Medical Association (BÄK), individual health services (IGeL) are services that are not under liability of the GKV, medically necessary or recommendable or at least justifiable. They have to be explicitly requested by the patient and have to be paid out of pocket. Research questions The following questions regarding IGeL in t...
This thesis is focused on internet services user privacy. Goal of this thesis is to determine level of user awareness of how is their privacy approached while using internet services. Then suggest procedure to improve this awareness, or that will lead to better control of individual privacy. In theoretical part I analyze general and legislative approach to privacy, followed by analysis of behaviour of internet service users and providers. Part of this analysis deals with usage of web cookies ...
The study is done as a part of a bachelor’s study in Marketing at Laurea University of Applied Sciences. Marketing as a science appeared more than 50 years ago and is still developing. The purpose of the thesis work is to collect knowledge via marketing research, to understand how marketing is implemented by the case company–provider and compare the result to professional services marketing theory. Marketing professional services is difficult because services differ from goods. Marketing ...
The thesis describes and analyzes shared services organizations as a management tool to achieve efficiency in the organizations' processes. Paper builds on established theoretical principles, enhance them with up-to-date insights on the current situation and development and create a valuable knowledge base on shared services organizations. Strong emphasis is put on concrete means on how exactly efficiency could be achieved. Major relevant topics such as reasons for shared services, people man...
Department of Veterans Affairs — This service provides web services used to obtain MyHealtheVet related data. The service does not support multiple Vista sites data access. Users of this service are...
... Twitter Tribal Partnerships Tribal Partnerships Tribal Leader Letters Urban Leader Letters Tribal Consultation Office of Tribal Self Governance Office of Direct Service and Contracting Tribes Urban ...
U.S. Environmental Protection Agency — The Smart Location Database (SLD) summarizes over 80 demographic, built environment, transit service, and destination accessibility attributes for every census block...
We would like to inform you that between 10 November and 15 December 2014, the access cards service in Building 55 will be disrupted, as the GS Department has decided to improve the facilities for users of this building. During the work, you will find the registration, biometric registration and dosimeter exchange services on the second floor of Building 55 and the vehicle sticker service on the ground floor along with the access cards service. We thank you for your understanding and apologise for any inconvenience caused.
U.S. Environmental Protection Agency — The Facility Registry Service (FRS) provides an integrated source of comprehensive (air, water, and waste) environmental information about facilities across EPA,...
Federal Laboratory Consortium — FUNCTION: To process, store, and disseminate geospatial data to the Department of Defense and other Federal agencies.DESCRIPTION: The Geospatial Services Laboratory...
Federal Laboratory Consortium — TVA's Power Service Shops provides expert repair and maintenance of power system components and large industrial equipment. With world-class maintenance facilities...
California Department of Resources — Federal Water Contract Service Area boundaries are incorporated boundaries of districts having contracts with the U.S. Bureau of Reclamation (Reclamation), within...
Full Text Available This paper describes the presence service, which is located in the IP multimedia subsystem. This service allows making many applications for different groups of people. The paper describes differences between a network without the service and with the service. The biggest change is an increased number of transmitted messages. The presence uses some part of the IP multimedia subsystem control layer, which is shown in communication between the user and the server. The paper deals with the number of generated messages depending on the behaviour of the users. This is described by a mathematical model using discrete Markov chains.
Lee, J.; Cummins, M.; Jamshidi, S.; Perillan, L.
A new international digital business service will soon be introduced by Intelsat that will include videoconferencing, data transfer, high-speed facsimile, electronic mail, remote printing, and voice applications. This paper presents the background information concerning the development of the global Intelsat Business Services (IBS). It addresses the potential international market, service concept and service features. Considerations pertaining to system design such as space segment provision, network concepts and network interconnect architectures are discussed. Finally, a transmission analysis relating to the Standard E and F earth stations, which would be used to carry IBS in the K-band and C-band, respectively, is presented.
Full Text Available Much progress has been made in creating informal learning spaces that incorporate technology and flexibly support a variety of activities. This progress has been principally in designing the right combination of furniture, technology, and space. However, colleges and universities do not design services within learning spaces with nearly the same level of sophistication or integration. Nor do they adequately assess their services. This paper calls for a focus on designing services to facilitate better learning experiences. It describes the fundamentals of service design practice, a selection of exemplary spaces, and the implications for design, budgeting, and staffing.
Wirtz, J; Tuzovic, S; M Ehret
Purpose – The purpose of this paper is to explore the \\ud contribution of global business services to improved \\ud productivity and economic growth of the world economy, which has gone largely unnoticed in service research.\\ud \\ud Design/Methodology/Approach – The authors draw on\\ud macroeconomic data and industry reports, and link them to the non-ownership concept in service research and theories\\ud of the firm.\\ud \\ud Findings – Business services explain a large share of the growth of the g...
Full Text Available Introduction: Transportation services may be described in systemic categories. Intermodal freight transport is a practical expression of the system approach to transport. Development of the intermodal transport system has brought about the need for the comprehensive grasp of transportation processes. Intermodal transport operators manage the whole transportation service organization process. Hence, a question arises whether the service offered by an intermodal transport operator may be interpreted as a complex system service. Systemness of contemporary products and services consists in that their value for clients is predefined by their place in the whole system of products and/or services as well as by the network of their users. The network language, occurring in this paper, is connected with the development of the notion of network, one of the inspiring ideas in organization and management science of the recent years. Methods: Literature on the intermodal freight transport issue has been analysed by the present author for the purposes of this paper, with a view to the developing idea of marketing of system products. Within the adopted interpretative paradigm, qualitative / quantitative research was used. Case study is used, among others, to interpret a particular situation, in a way that the subsequent description appears as the research result and may be recognized as valuable contribution to the existent knowledge. The aim of the paper is to highlight, following the research results, the necessity to treat the service offered by intermodal transport operators in system categories. Such systemic interpretation points both to the multitude of components of the service and to the arising opportunity for comprehensive solution of the clients' needs and expectations. Results: The outcomes reveal that the service offered by an intermodal transport operator may be recognized as the complex systemic intermodal service. They contribute to the
Aspara, Jaakko; Klein, Jan; Luo, Xueming; Tikkanen, Henrikki
We conduct a systematic exploratory investigation of the effects of firms’ existing service productivity on the success of their new service innovations. Although previous research extensively addresses service productivity and service innovation, respectively, this is the first empirical study that
kommentar til debatten om danske symfoniorkestre - kritik af Informations manglende forståelse af europæiske radiofoniers orkestres rolle som public service......kommentar til debatten om danske symfoniorkestre - kritik af Informations manglende forståelse af europæiske radiofoniers orkestres rolle som public service...
Members of the personnel are invited to take note that only parcels corresponding to official orders or contracts will be handled at CERN. Individuals are not authorised to have private merchandise delivered to them at CERN and private deliveries will not be accepted by the Goods Reception services. Thank you for your understanding. Logistics Services - FI Department - 79947
Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's directors. British Veterinary Association.
Departing from Product Development models based on physical artefacts. Moving towards integrated Product Development and System Operations models suited Product/Service-systems......Departing from Product Development models based on physical artefacts. Moving towards integrated Product Development and System Operations models suited Product/Service-systems...
Brandl, Kristin; Jaura, Manya; Ørberg Jensen, Peter D.
In this paper we study whether and how the interaction between clients and the service providers contributes to the development of capabilities in service provider firms. In situations where such a contribution occurs, we analyze how different types of activities in the production process...
health service of Malawi began - not in the com~ munity or in the hospital, .... comes home they may keep him at a distance and half-expect him to .... So a good service often begins in a blaze of publicity, with local leaders and villagers invited to a meeting, performances from health education bands and drama groups, and ...
This podcast highlights the importance of integrating laboratory services to maximize service delivery to patients. Created: 4/4/2011 by National Center for HIV/AIDS, Viral Hepatitis, STD, and TB Prevention (NCHHSTP). Date Released: 4/7/2011.
Corporation for National and Community Service, 2017
The Corporation for National and Community Service (CNCS) is a federal agency that annually engages millions of Americans in service and volunteering at more than 50,000 sites across the country. Senior Corps and AmeriCorps members play a vital role in helping communities design and implement locally determined, results-driven, cost-effective…
Topics of the IMCM’08 & PETO’08 and this book are: Mass customization in service, mass customizing financial services, mass customization in supply networks, implementation issues in logistics, product life cycle and mass customization. The research field of mass customization is more than 15 years...
Everyone, at some time or another, has needed to get a new key cut, or to have an office painted or to get their hands on a document without knowing who to ask. People who have been at CERN for many years obviously don't experience this very often, but picking their way through the Laboratory's many services can be a real challenge for users and new arrivals. The Service Desk is now there to help ! The service desk team in Building 55. The new Service Desk is a one-stop shop for information on CERN. Physically located in Building 55 it has a single telephone number (77777) and a web portal (the CERN service portal) that can be accessed 24/7, providing all the answers to your logistical questions. The IT and GS Departments have been collaborating on this project for nearly a year and a half. Today, all the services offered by the GS and IT Departments are listed in the CERN service portal. "The CERN service portal is simple to use and works just like a key-word search engine. A list of r...
Members of the personnel are invited to take note that only parcels corresponding to official orders or contracts will be handled at CERN. Individuals are not authorisedto have private merchandise delivered to them at CERN and private deliveries will not be accepted by the Goods Reception services. Thank you for your understanding. Logistics Services - FI Department - 79947
For medical problems, we would like to remind all personnel working on the CERN sites, be they staff or from outside firms, that they are welcome at the Infirmary, building 57, ground floor.For information, call the Nurses- on Telephone73802- by electronic mailInfirmary.Service@cern.chMarion.Diedrich@cern.chJanet.Doody@cern.chMireille.Vosdey@cern.chMedical Service
Ameri, Cinzia; Fiorini, Fulvio
The gradual emergence of marketing activities in public health demonstrates an increased interest in this discipline, despite the lack of an adequate and universally recognized theoretical model. For a correct approach to marketing techniques, it is opportune to start from the health service, meant as a service rendered. This leads to the need to analyse the salient features of the services. The former is the intangibility, or rather the ex ante difficulty of making the patient understand the true nature of the performance carried out by the health care worker. Another characteristic of all the services is the extreme importance of the regulator, which means who performs the service (in our case, the health care professional). Indeed the operator is of crucial importance in health care: being one of the key issues, he becomes a part of the service itself. Each service is different because the people who deliver it are different, furthermore there are many variables that can affect the performance. Hence it arises the difficulty in measuring the services quality as well as in establishing reference standards.
Batalden, Maren; Batalden, Paul; Margolis, Peter; Seid, Michael; Armstrong, Gail; Opipari-Arrigan, Lisa; Hartung, Hans
Efforts to ensure effective participation of patients in healthcare are called by many names-patient centredness, patient engagement, patient experience. Improvement initiatives in this domain often resemble the efforts of manufacturers to engage consumers in designing and marketing products. Services, however, are fundamentally different than products; unlike goods, services are always 'coproduced'. Failure to recognise this unique character of a service and its implications may limit our success in partnering with patients to improve health care. We trace a partial history of the coproduction concept, present a model of healthcare service coproduction and explore its application as a design principle in three healthcare service delivery innovations. We use the principle to examine the roles, relationships and aims of this interdependent work. We explore the principle's implications and challenges for health professional development, for service delivery system design and for understanding and measuring benefit in healthcare services. Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://www.bmj.com/company/products-services/rights-and-licensing/
The appropriability regime (Teece 1986) that innovating service firms face is generally weaker than what firms in manufacturing sectors face. An important means to appropriate benefits from innovation that service firms can use is their reputation. This conceptual paper offers insights into how a
Münster, Marie; Møller Andersen, Frits; Meza, Maria Josefina Figueroa
This chapter focuses on the challenge of motivating energy service customers to make best use of available smart technologies. This can be done through economic incentives, but also through information and education, regulation and reorganisation, and by improving services or customer comfort...
Please note that the radioactive sources service will be open by appointment only every Monday, Wednesday and Friday during CERN working hours (instead of alternate weeks). In addition, please note that our 2007 schedule is available on our web site: http://cern.ch/service-rp-sources
Please note that the radioactive sources service will be open by appointment only every Monday, Wednesday and Friday during CERN working hours (instead of alternate weeks). In addition, please note that our 2007 schedule is available on our web site. http://cern.ch/service-rp-sources
Yucel Demiral,Ali Naci Yildiz
Full Text Available Coverage of the occupational health services varies between 15%-90% of the workforce. Available services do not always fit the requirements of the occupational health necessities. Moreover, the need for the occupational health services has been growing while the working life has changed in the globalization era. International Labor Office instruments and World Health Organisation primary health care approach and health for all strategy have suggested universal and comprehensive occupational health services. From this point of view, World Health Organisation / International Labor Office and International Commission on Occupational Health jointly developed and proposed basic occupational health services to tackle this challenge. [TAF Prev Med Bull 2010; 9(6.000: 673-676
Seravalli, Anna; Agger Eriksen, Mette
and social sustainable ways of living. Since then the attention towards services characterized by sharing and collabo- ration has been growing quite quickly in the (service) design eld. Yet, they entail a number of questions in relation to how to design for them, as well as in relation to the collaboration......The notion of collaborative service was rst used by Jegou and Manzini in 2008 to discuss how services based on a tight collaboration between providers and users and based on the sharing of material resources, knowledge and competences, could support the transition towards more environmental...... between the designer and various other stakeholders. To navigate this rich complexity, we propose the two notions of commons and infrastructuring, and we do that by re ecting on the case of designing a makerspace, Fabriken, a sharing-based collaborative service. We use the notion of commons as a framework...
Full Text Available This paper discusses a less treated subject until now: entertainment services. The main objective of this paper is to highlight the characteristics of these services. Our aim is to find out what entertainment services are, to whom they are addressed, what kind of services we have in Brasov County and the type of strategies applied by entertainment providers for the success of their business. When we discuss about entertainment we cannot leave out our free time, and that is why we will also cover this subject in another chapter of the paper. In order to achieve this goal, we will go through specialized articles while also analysing what actually happens in the case of entertainment services in Brasov County.
The Service Desk as single point of contact will replace the IT Help Desk and the SEM Support Help Desk as of the 15 February. In a joint effort to improve the services provided by IT and GS Departments, the following changes will be introduced as of the 15 February: One phone number to remember: 77777; You will be provided access to a Service Portal from the CERN Home page under the heading “Services”. This Service Portal allows ‘google like’ searching as well as the creation of service requests (such as: painting) and incident tickets (such as: printing); A service counter will welcome you on the 2nd floor of Building 55 and help you between 7h30 and 18h30 during CERN working days; Emails to email@example.com, firstname.lastname@example.org or to similar ‘support-line’ email addresses will be handled as before. Below the surface a lot is changing (new tool including a service portal, ne...
... agreement. A corporate credit union may only provide financial services to nonmembers through a.... (3) Electronic financial services. Electronic financial services are any services, products... are services established to deliver financial products and services that enhance member service and...
... 5 Administrative Personnel 3 2010-01-01 2010-01-01 false Service; statement of service. 2429.27... LABOR RELATIONS AUTHORITY AND FEDERAL SERVICE IMPASSES PANEL FEDERAL LABOR RELATIONS AUTHORITY AND... Requirements § 2429.27 Service; statement of service. (a) Except as provided in § 2423.10(c) and (d), any party...
Spring, Kimberly; Grimm, Robert, Jr.; Dietz, Nathan
In the spring of 2008, 1,847 principals of K-12 public schools, nationwide, responded to a survey on the prevalence of community service and service-learning in their schools. The "National Study of the Prevalence of Community Service and Service-Learning in K-12 Public Schools," sponsored by the Corporation for National and Community Service and…
... Internal Revenue Service 26 CFR Parts 40 and 49 RIN 1545-BJ40 Indoor Tanning Services; Cosmetic Services... follows: Sec. 49.0-3 Introduction; cosmetic services. [The text of this proposed Sec. 49.0-3 is the same.... Subpart G is added to read as follows: Subpart G--Cosmetic Services Sec. 49.5000B-1 Indoor tanning...
Shastri, Vijnan; Rajaraman, V.; Jamadagni, H. S.; Venkat-Rangan, P.; Sampath-Kumar, Srihari
CD-ROMs have proliferated as a distribution media for desktop machines for a large variety of multimedia applications (targeted for a single-user environment) like encyclopedias, magazines and games. With CD-ROM capacities up to 3 GB being available in the near future, they will form an integral part of Video on Demand (VoD) servers to store full-length movies and multimedia. In the first section of this paper we look at issues related to the single- user desktop environment. Since these multimedia applications are highly interactive in nature, we take a pragmatic approach, and have made a detailed study of the multimedia application behavior in terms of the I/O request patterns generated to the CD-ROM subsystem by tracing these patterns. We discuss prefetch buffer design and seek time characteristics in the context of the analysis of these traces. We also propose an adaptive main-memory hosted cache that receives caching hints from the application to reduce the latency when the user moves from one node of the hyper graph to another. In the second section we look at the use of CD-ROM in a VoD server and discuss the problem of scheduling multiple request streams and buffer management in this scenario. We adapt the C-SCAN (Circular SCAN) algorithm to suit the CD-ROM drive characteristics and prove that it is optimal in terms of buffer size management. We provide computationally inexpensive relations by which this algorithm can be implemented. We then propose an admission control algorithm which admits new request streams without disrupting the continuity of playback of the previous request streams. The algorithm also supports operations such as fast forward and replay. Finally, we discuss the problem of optimal placement of MPEG streams on CD-ROMs in the third section.
As previously announced in CERN weekly Bulletin 18/2004 of 26th April 2004, and following a discussion at the Desktop Forum on 28th October, the Automatic Call Back (ACB) service will be definitely closed on Friday 10th December 2004. If the ACB phone number is dialed after that date over plain telephone or ISDN, the call will remain unanswered. Therefore, the remaining ACB users are encouraged to switch as soon as possible to ISPs (Internet Service Providers) which provide equivalent or better service. Some suggestions on how to make alternative arrangements have been made available on the Remote Access web site: http://www.cern.ch/ras IT Department
As previously announced in CERN weekly Bulletin 18/2004 of 26 April 2004, and following a discussion at the Desktop Forum on 28 October, the Automatic Call Back (ACB) service will be definitely closed on Friday 10 December 2004. If the ACB phone number is dialed after that date over plain telephone or ISDN, the call will remain unanswered. Therefore, the remaining ACB users are encouraged to switch as soon as possible to ISPs (Internet Service Providers) which provide equivalent or better service. Some suggestions on how to make alternative arrangements have been made available on the Remote Access web site. IT Department
Cambronero, M.-Emilia; Okika, Joseph C.; Ravn, Anders Peter
Web services should be dependable, because businesses rely on them. For that purpose the Service Oriented Architecture has standardized specifications at a syntactical level. In this paper, we demonstrate how such specifications are used to derive semantic models in the form of (timed) automata....... These can be used to model check functional and behavioural properties of a given service. Since there might be several specifications dealing with different aspects, one must also check that these automata are consistent, where we propose to set up a suitable simulation relation. The proposed techniques...
Ajax and web services are a perfect match for developing web applications. Ajax has built-in abilities to access and manipulate XML data, the native format for almost all REST and SOAP web services. Using numerous examples, this document explores how to fit the pieces together. Examples demonstrate how to use Ajax to access publicly available web services fromYahoo! and Google. You'll also learn how to use web proxies to access data on remote servers and how to transform XML data using XSLT.
Full Text Available This paper investigates how the Assembly Line Balancing (ALB methods known for the production systems can be applied in service systems. For this purpose, an application study is done in a Physical therapy and rehabilitation clinic. Each standart service provided to patients is taken into consideration as a product, and problem is solved as a mixed model ALB problem. In conclusion, it is seen that the ALB methods developed for the production systems are also applicable in service systems. So, it is possible to do similar studies at hospitals, tax offices, driving licence and passport offices, fast food restaurants, etc.
Web services are poised to become a key technology for a wide range of Internet-enabled applications, spanning everything from straight B2B systems to mobile devices and proprietary in-house software. While there are several tools and platforms that can be used for building web services, developers are finding a powerful tool in Microsoft's .NET Framework and Visual Studio .NET. Designed from scratch to support the development of web services, the .NET Framework simplifies the process--programmers find that tasks that took an hour using the SOAP Toolkit take just minutes. Programming .NET
The Medical Service is pleased to inform you that a psychologist specialising in psychotherapy (member of the Swiss Federation of Psychologists- FSP), Mrs Sigrid Malandain, will be starting work at the CERN on 1 November 2010, in the premises of the Medical Service, Building 57-1-024. Members of CERN personnel can request individual consultations, by appointment, in French or in English, on Tuesdays and Thursdays by calling 78435 (Medical Service secretariat) or sending an e-mail to email@example.com.
strategic purchasing understanding markets communicating the contracting decision designing and drafting the contract the role of the consumer the regulation of service provision Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new...... theoretical ‘contract management model' and a ‘mature contract model', and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers....
The Dosimetry Service is moving from Building 24 to Building 55 and will therefore be closed on Friday, March 30. From Monday, April 2 onwards you will find us in building 55/1-001. Please note that during that day we might still have some problems with the internet connections and cannot fully guarantee normal service procedures. The service's opening hours and telephone number will not change as a result of the move 8.30 - 12.00, afternoons closed Tel. 72155
Afterwards, the focus is set on the transparency and integrity of the operations. Another aspect is about the free circulation of services and about the role of the clearing fund, being distinguished all the sensitive elements this fund raises.
National Aeronautics and Space Administration — The Early Detection Research Network (EDRN) runs a distributed service known as the EDRN Resource Network Exchange (ERNE). ERNE is a virtual specimen bank. It...
U.S. Department of Health & Human Services — This file is derived from the calendar year inpatient claims data. The records contain number of discharges, length of stay, and total charges summarized by provider...
Department of Veterans Affairs — Given a VeteranÆs File Number or Social Security Number the service will return information about the other people and organizations related to the Veteran (family...
Millennium Challenge Corporation — The final evaluation of the Financial Services Project (FSP), undertaken by North South Consultants Exchange (NSCE), was undertaken from 17 April to end of September...
Service robots in construction move from cleaning of the construction site and diagnosing of the building fa?ade as security, logistic and assistive robots into the building and apartment and will in the future share urban environment with humans.
Arezo, Gullab; Billingslea, Willie D; Brooks, James V; Brown, Jeffery D; Cotton, Cheryl; Determan, Deborah A; Dzurenko, Monte S; Egentowich, John; Greenwald, Michael N; Keegan, Matthew
.... The financial services industry impacts the daily lives of all Americans. They rely on it to save for their retirement and their children's education, pay their bills, insure against risks, and buy their homes and automobiles...
... casket or urn. Ask for a price list. The law requires funeral homes to give you written price ... smart move to know which goods or services the law requires you to purchase and which are optional. ...
Department of Transportation — A web service that allows end-users the ability to query the current known delays in the National Airspace System as well as the current weather from NOAA by airport...
Department of Veterans Affairs — Common web service for VONAPP Finds all the vnp process information, find vnp process information by primary key, create vnp process information, update vnp process...
U.S. Environmental Protection Agency — Data Element Registry Services (DERS) is a resource for information about value lists (aka code sets / pick lists), data dictionaries, data elements, and EPA data...
... Myths and Misconceptions Diet Hormones Immunosuppression Infectious Agents Obesity Radiation Sunlight Tobacco Genetics NCI Cancer Genetics Services ... NH - New Hampshire NJ - New Jersey NM - New Mexico NV - Nevada NY - New York OH - Ohio OK - ...
Home care is care that allows a person with special needs stay in their home. It might be for people who are getting ... are chronically ill, recovering from surgery, or disabled. Home care services include Personal care, such as help ...
Federal Laboratory Consortium — Researchers use computed tomography (CT) scanners at NETL’s Geological Services Laboratory in Morgantown, WV, to peer into geologic core samples to determine how...
Department of Veterans Affairs — Common Web Service for VONAPP. Retrieves, creates, updates and deletes a veteranÆs VNP_PERSON record in the Corporate database for a claim selected in the GUI by the...
Seddon, John; O'Donovan, Brendan; Zokaei, Keivan
Ever since Levitt's influential Harvard Business Review article 'Production-Line Approach to Service' was published in 1972, it has been common for services to be treated like production lines in both the academic literature and more widely in management practice. The belief that achieving economies of scale will reduce unit costs is a common feature of management decision-making. As technological advancement has produced ever more sophisticated IT and telephony, it has become increasingly easier for firms to standardise and off-shore services. The development of the 'lean' literature has only helped to emphasise the same underlying management assumptions: by managing cost and workers' activity, organisational performance is expected to improve. This chapter argues that through misinterpretation of the core paradigm 'lean' has become subsumed into the 'business as usual' of conventional service management. As a result, 'lean' has become synonymous with 'process efficiency' and the opportunity for significant performance improvement - as exemplified by Toyota - has been missed.
Jonas, Julia M.; Sörhammar, David; Satzger, Gerhard
Purpose: Researchers in several different academic disciplines (such as marketing, information systems, and organization) have focused on investigating service and business ecosystems (e.g. Lusch and Nambisan, 2015; Gawer and Cusumano, 2014; Kude et al. 2012). We reviewed 69 papers in service...... science, operations management, marketing, and organization journals. The majority of these papers focus on describing established service ecosystems,often on a more abstract “meso-level” (Akaka et al., 2015). Key notions are “…self-contained, self-adjusting system[s] of resource integrating actors...... connected by shared institutional arrangements and mutual value creation” (Vargo & Lusch, 2015) or “value co-creation configurations of people, technology, value propositions … and shared information” (Maglio &Spohrer, 2008). Little is known, though, of how service ecosystems emerge and become established...
Brønsted, Jeppe Rørbæk
As computing devices, sensors, and actuators pervade our surroundings, new applications emerge with accompanying research challenges. In the transportation domain vehicles are being linked by wireless communication and equipped with an array of sensors and actuators that make is possible to provide...... location aware infotainment, increase safety, and lessen environmental strain. This dissertation is about service oriented architecture for pervasive computing with an emphasis on vehicle to vehicle applications. If devices are exposed as services, applications can be created by composing a set of services...... and governing the flow of data among them. In pervasive computing, composing services is, however, not the whole story. To fully realize their potential, applications must also deal with challenges such as device heterogeneity, context awareness, openendedness, and resilience to dynamism in network connectivity...
Parry, Glenn; McLening, Marc; Caldwell, Nigel; Thompson, Rob
A pizza restaurant must provide product, in the form of the food and drink, and service in the way this is delivered to the customer. Providing this has distinct operational challenges, but what if the restaurant also provides a home delivery service? The service becomes deployed as the customer is no-longer co-located with the production area. The business challenge is complicated as service needs to be delivered within a geographic region, to time or the pizza will be cold, and within a cost that is not prohibitive. It must also be responsive to short term demand; needing to balance the number of staff it has available to undertake deliveries against a forecast of demand.
Cokelaer, Thomas; Pultz, Dennis; Harder, Lea M
Web interfaces provide access to numerous biological databases. Many can be accessed to in a programmatic way thanks to Web Services. Building applications that combine several of them would benefit from a single framework....
Converting security team members from simple rule enforcers to superior customer service providers required changes in leadership attitudes, rules, training, and other security traditions, but it has paid off in staff performance and recognition, according to the author.
Compound Semiconductors." 4 ......... I-*. Univesity of California. Berkeley Electronics Research Laboratory Joint Services Electronics Program August 15...reduction techniques [SCH-66,MCG- 73,HAM-75], for essentially i educing the proportionality constant. A significant portion of the probabilistic literature
National Oceanic and Atmospheric Administration, Department of Commerce — Climatological Services Memorandums were a series of memoranda issued by the Weather Bureau for the purpose of keeping all stations informed on the status and...
Chan, Kai M.A; Anderson, Emily K.; Chapman, Mollie
Payments for ecosystem services (PES) programs are one prominent strategy to address economic externalities of resource extraction and commodity production, improving both social and ecological outcomes. But do PES and related incentive programs achieve that lofty goal? Along with considerable...
Department of Veterans Affairs — Voluntary Service System (VSS) is a national-level application which replaced the site-based Voluntary Timekeeping System (VTK). VTK was used for many years at the...
U.S. Department of Health & Human Services — The POS file contains data on characteristics of hospitals and other types of healthcare facilities, including the name and address of the facility and the type of...
Graham, M. J.
Web services are a cornerstone of the distributed computing infrastructure that the VO is built upon yet to the newcomer, they can appear to be a black art. This perception is not helped by the miasma of technobabble that pervades the subject and the seemingly impenetrable high priesthood of actual users. In truth, however, there is nothing conceptually difficult about web services (unsurprisingly any complexities will lie in the implementation details) nor indeed anything particularly new. A web service is a piece of software available over a network with a formal description of how it is called and what it returns that a computer can understand. Note that entities such as web servers, ftp servers and database servers do not generally qualify as they lack the standardized description of their inputs and outputs. There are prior technologies, such as RMI, CORBA, and DCOM, that have employed a similar approach but the success of web services lies predominantly in its use of standardized XML to provide a language-neutral way for representing data. In fact, the standardization goes further as web services are traditionally (or as traditionally as five years will allow) tied to a specific set of technologies (WSDL and SOAP conveyed using HTTP with an XML serialization). Alternative implementations are becoming increasingly common and we will cover some of these here. One important thing to remember in all of this, though, is that web services are meant for use by computers and not humans (unlike web pages) and this is why so much of it seems incomprehensible gobbledegook. In this chapter, we will start with an overview of the web services current in the VO and present a short guide on how to use and deploy a web service. We will then review the different approaches to web services, particularly REST and SOAP, and alternatives to XML as a data format. We will consider how web services can be formally described and discuss how advanced features such as security, state
... Fiscal Service Reinsuring Companies Acceptable On Federal Bonds: Alterra Reinsurance USA, Inc. AGENCY: Financial Management Service, Fiscal Service, Department of the Treasury. ACTION: Notice. SUMMARY: This is... Management Service, Financial Accounting and Services Division, Surety Bond Branch, 3700 East-West Highway...
... Fiscal Service Surety Companies Acceptable on Federal Bonds: Western Bonding Company AGENCY: Financial Management Service, Fiscal Service, Department of the Treasury. ACTION: Notice. SUMMARY: This is Supplement... Management Service, Financial Accounting and Services Division, Surety Bond Branch, 3700 East-West Highway...
Le, V.M.; van Beijnum, Bernhard J.F.; de Goede, Leo; Cheng, T.
Offering telematics services toward the end-users involves inter-domain real-time service provisioning, it therefore can also involves inter-domain real-time service accounting. Recognizing the increasing complexity of accounting services due to dynamic service usage behavior of the end-users, the
Albuquerque de Medeiros, Robson Wagner; Rosa, Nelson S.; Ferreira Pires, Luis
Nowadays, several organisations provide services on the Internet with similar functionality but different price and pricing schemes. Since these services are used in service compositions, the providers of composed services have to face the challenge of managing the services they use, in order to
Arif Mohammad Arshad; Qin Su
The purpose of writing this paper is to present the relationship between service delivery innovation and service quality in service organizations and to establish a research conceptual framework about this relationship...
Andersson-Cederholm, Erika; Gyimóthy, Szilvia
interactions, this article analyses the corporate travel market by applying Simmel’s depiction of the triad as a specific social form. Triadic constellations and more complex service networks involve dialectic tensions, simultaneously exhibiting loyalty and disloyalty, trust and distrust, empowerment......Models of service encounters are often fraught with reductionism, describing business relationships as mathematical combinations of dyadic constellations. Metaphors of ideal social relationships (marriages or friendships) are highlighted to stress normative aspects of equal, balanced and long...
Grönvall, Erik; Ingstrup, Mads; Pløger, Morten
This paper presents an ongoing work developing and testing a Service Composition framework based upon the REST architecture named SECREST. A minimalistic approach have been favored instead of a creating a complete infrastructure. One focus has been on the system's interaction model. Indeed, an aim...... is to allow users in different healthcare scenarios to experiment with service composition to support highly individual and changing needs....
Full Text Available In the new world where the Internet business resembles with a large and distributed sea of links, using Cloud architectural model, the web-service interoperability and SOA model one could deploy an arguably new class/generation of apps/services that could leverage the marriage of these originally distinct computing models to be real smart, as autonomous, dynamic and agile, but open to integrate and adapt.
For medical problems, we would like to remind all personnel working on the CERN sites, staff members or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, call the nurses - on telephone: 73802 - by e-mail: Service.Médical@cern.ch Francoise.Lebrun-Klauser@cern.ch Mireille.Vosdey@cern.ch Katie.Warrillow-Thomson@cern.ch Medical Service
For medical problems, we would like to remind all personnel working on the CERN sites, staff members or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, call the nurses: on telephone: 73802 by e-mail: Service.Medical@cern.ch Francoise.Lebrun-Klauser@cern.ch Mireille.Vosdey@cern.ch Katie.Warrillow-Thomson@cern.ch Medical Service
For medical problems, we would like to remind all personnel working on the CERN sites, staff members or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, contact the nurses on telephone: 73802 by e-mail: Service.Médical@cern.ch Francoise.Lebrun-Klauser@cern.ch Mireille.Vosdey@cern.ch Katie.Warrillow-Thomson@cern.ch Medical Service
For medical problems, we would like to remind all personnel working on the CERN sites, staff members or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, call the nurses on telephone: 73802 by e-mail: Service.Medical@cern.ch Francoise.Lebrun-Klauser@cern.ch Mireille.Vosdey@cern.ch Katie.Warrillow-Thomson@cern.ch Medical Service
For medical problems, we would like to remind all personnel working on the CERN sites, staff members or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, call the nurses - on telephone: 73802 - by e-mail:Service.Médical@cern.ch Francoise.Lebrun-Klauser@cern.ch Mireille.Vosdey@cern.ch Katie.Warrillow-Thomson@cern.ch Medical Service
Dear Users, A new web interface is now available for requesting radioactive sources: http://cern.ch/rp-sources/request This link is also available from the radioactive sources service main page: http://cern.ch/rp-sources From now on, please submit your request via the above interface, which has been developed in order to improve the service. Thank you in advance for your collaboration!
The profession of an expert auditor is a public trust occupation with a distinctive feature of taking responsibility for actions in the public interest. The main responsibility of expert auditors is performing financial auditing; however, expert auditors are prepared to carry out different tasks which encompass a wide plethora of financial and auditing services for different kinds of institutions and companies. The aim of the article is first of all the description of expert auditors’ service...
For medical problems, we would like to remind all personnel working on the CERN sites, be they staff or from outside firms, that they are welcome at the Infirmary, building 57, ground floor.For information, call the Nurses on Telephone: 73802 or by electronic mail:Infirmary.Service@cern.chMarion.Diedrich@cern.ch Janet.Doody@cern.ch Mireille.Vosdey@cern.chMedicalService
For medical problems, we would like to remind all personnel working on the CERN sites, be they staff or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, call the Nurses on telephone: 73802. by electronic mail to: Infirmary.Service@cern.chMarion.Diedrich@cern.ch Janet.Doody@cern.ch Mireille.Vosdey@cern.ch Medical Service
For medical problems, we would like to remind all personnel working on the CERN sites,be they staff or from outside firms, that they are welcome at the Infirmary, building 57, ground floor.For information, call the Nurseson telephone: 73802.by electronic mail to:Infirmary.Service@cern.chMarion.Diedrich@cern.ch Janet.Doody@cern.ch Mireille.Vosdey@cern.chMedicalService
Berg, Christian Edelvold; Lund, Anker Brink
Recently several European countries have abolished the traditional public service licence fee system, replacing it with direct public funding. But except for Iceland, the Nordic countries have not followed suit. The article discusses this development within a comparative framework of Public Service...... Broadcasting (PSB) financing regimes in Europe, concluding that Denmark, Finland, Iceland, Norway, and Sweden may still be considered conventional, licence fee PSB countries, but with some interesting differences in relation to competitive and market oriented alternatives of resource provision...
Pope, Kevin L.; Pegg, Mark A.; Cole, Nicholas W.; Siddons, Stephen F.; Fedele, Alexis D.; Harmon, Brian S.; Ruskamp, Ryan L.; Turner, Dylan R.; Uerling, Caleb C.
Ecosystems are commonly exploited and manipulated to maximize certain human benefits. Such changes can degrade systems, leading to cascading negative effects that may be initially undetected, yet ultimately result in a reduction, or complete loss, of certain valuable ecosystem services. Ecosystem-based management is intended to maintain ecosystem quality and minimize the risk of irreversible change to natural assemblages of species and to ecosystem processes while obtaining and maintaining long-term socioeconomic benefits. We discuss policy decisions in fishery management related to commonly manipulated environments with a focus on influences to ecosystem services. By focusing on broader scales, managing for ecosystem services, and taking a more proactive approach, we expect sustainable, quality fisheries that are resilient to future disturbances. To that end, we contend that: (1) management always involves tradeoffs; (2) explicit management of fisheries for ecosystem services could facilitate a transition from reactive to proactive management; and (3) adaptive co-management is a process that could enhance management for ecosystem services. We propose adaptive co-management with an ecosystem service framework where actions are implemented within ecosystem boundaries, rather than political boundaries, through strong interjurisdictional relationships.
Pope, Kevin L; Pegg, Mark A; Cole, Nicholas W; Siddons, Stephen F; Fedele, Alexis D; Harmon, Brian S; Ruskamp, Ryan L; Turner, Dylan R; Uerling, Caleb C
Ecosystems are commonly exploited and manipulated to maximize certain human benefits. Such changes can degrade systems, leading to cascading negative effects that may be initially undetected, yet ultimately result in a reduction, or complete loss, of certain valuable ecosystem services. Ecosystem-based management is intended to maintain ecosystem quality and minimize the risk of irreversible change to natural assemblages of species and to ecosystem processes while obtaining and maintaining long-term socioeconomic benefits. We discuss policy decisions in fishery management related to commonly manipulated environments with a focus on influences to ecosystem services. By focusing on broader scales, managing for ecosystem services, and taking a more proactive approach, we expect sustainable, quality fisheries that are resilient to future disturbances. To that end, we contend that: (1) management always involves tradeoffs; (2) explicit management of fisheries for ecosystem services could facilitate a transition from reactive to proactive management; and (3) adaptive co-management is a process that could enhance management for ecosystem services. We propose adaptive co-management with an ecosystem service framework where actions are implemented within ecosystem boundaries, rather than political boundaries, through strong interjurisdictional relationships. Published by Elsevier Ltd.
The Bulletin looks at industrial services contracts and the real impact of the cost reductions at CERN. The level of industrial services contracts varies from one phase to another. For example, during the dismantling of LEP (photo) it rose substiantially to fall again at the end of dismantling. Industrial services contracts are an important resource for CERN. The level and nature of such contracts changes according to the phase of operation of the Laboratory. A construction phase, as for the LHC, requires a higher level of industrial services contracts compared with a period of normal running. During the operation of LEP, industrial services contracts were thus maintained at a level of 120 MCHF per year. The level rose to 156 MCHF in 2001 to include contracts awarded for dismantling LEP, and fell to about 144 MCHF in 2002 when the dismantling was complete. During the whole LHC construction period, up to 2007, industrial services spending will be stable in the range 135-140 MCHF per year. For the running pe...
Barclay, Tom; Gray, Jim; Strand, Eric; Ekblad, Steve; Richter, Jeffrey
This article explores the design and construction of a geo-spatial Internet web service application from the host web site perspective and from the perspective of an application using the web service. The TerraService.NET web service was added to the popular TerraServer database and web site with no major structural changes to the database. The article discusses web service design, implementation, and deployment concepts and design guidelines. Web services enable applications that aggregate a...
Mao, Qi-zheng; Huang, Gan-lin; Wu, Jian-guo
Maintaining and improving ecosystem services in urban areas and human well-being are essential for sustainable development and therefore constitute an important topic in urban ecology. Here we reviewed studies on ecosystem services in urban areas. Based on the concept and classification of urban ecosystem services, we summarized characteristics of urban ecosystem services, including the human domination, high demand of ecosystem services in urban areas, spatial heterogeneity and temporal dynamics of ecosystem services supply and demand in urban areas, multi-services of urban green infrastructures, the socio-economic dimension of ecosystem services supply and ecosystem disservices in urban areas. Among different urban ecosystem services, the regulating service and cultural service are particularly indispensable to benefit human health. We pointed out that tradeoffs among different types of ecosystem services mostly occur between supportive service and cultural service, as well as regulating service and cultural service. In particular, we emphasized the relationship between landscape design (i.e. green infrastructure) and ecosystem services supply. Finally, we discussed current gaps to link urban ecosystem services studies to landscape design and management and pointed out several directions for future research in urban ecosystem services.
Demirkan, Haluk; Krishna, Vikas
This book presents a multidisciplinary and multisectoral perspective on the nature of service systems, on research and practice in service and on the future directions to advance service science. It offers theory-based research with actionable results.
... Definitions § 440.140 Inpatient hospital services, nursing facility services, and intermediate care facility... 42 Public Health 4 2010-10-01 2010-10-01 false Inpatient hospital services, nursing facility services, and intermediate care facility services for individuals age 65 or older in institutions for...
Galetzka, Mirjam; Verhoeven, J.W.M.; Pruyn, Adriaan T.H.
The purpose of this research is to add to our understanding of the antecedents of customer satisfaction by examining the effects of service reliability (Is the service “correctly” produced?) and service validity (Is the “correct” service produced?) of search, experience and credence services.
This paper presents a conceptual service architecture for adaptive mobile location services designed to be used on the next generation wireless network. The developed service architecture consists of a set of concepts, principles, rules and guidelines for constructing, deploying, and operating...... the mobile location services. The service architecture identifies the components required to build the mobile location services and describes how these components are combined and how they should interact. As a means of exploring the developed conceptual service architecture, an illustrative case study...... of a new-concept tracking service is chosen to demonstrate the applicability of the architecture. Through the case study, the service request and response processes will be illustrated. New possible service functions provided by the developed service architecture will be examined and discussed...
A health screening service solved its problems--overcrowding and excessive interdepartmental dependencies--by using "service blueprints" to detect weaknesses in its operations and to indicate remedies.
Full Text Available This work presents the Generic Network Location Service based on the Chord implementation utilizing data structures called distributed hash tables (DHT or structured overlay networks, which are used to build scalable self-managing distributed systems. The provided algorithms guarantee resilience in the presence of dynamism: they guarantee consistent lookup results in the presence of nodes failing and leaving. Generic Network Location Service provides a Location Service system based on DHT technology, which is storing device location records in nodes within a Chord DHT. Location records are consisting of network device identification keys as attributes, which are used to create replicas of additional location records through established Chord hashing mechanisms. Storing device location records, in places address-able (using the DHT lookup by individual location record keys provides a simple way of implementing transla¬tion functions similar to well¬ known network services (e.g. ARP, DNS, ENUM. The generic network location ser¬vice presented in the paper is not supposed to be a substitu¬tion of the existing translation techniques (e.g. ARP, DNS, ENUM, but it is considered as an overlay service that uses data available in existing systems and provides some translations currently unavailable.
Zheng, Jun; Ansari, Nirwan
Call for Papers: Optical Access Networks Guest Editors Jun Zheng, University of Ottawa Nirwan Ansari, New Jersey Institute of Technology Submission Deadline: 1 June 2005 h2>Backgroundh2> With the wide deployment of fiber-optic technology over the past two decades, we have witnessed a tremendous growth of bandwidth capacity in the backbone networks of today's telecommunications infrastructure. However, access networks, which cover the "last-mile" areas and serve numerous residential and small business users, have not been scaled up commensurately. The local subscriber lines for telephone and cable television are still using twisted pairs and coaxial cables. Most residential connections to the Internet are still through dial-up modems operating at a low speed on twisted pairs. As the demand for access bandwidth increases with emerging high-bandwidth applications, such as distance learning, high-definition television (HDTV), and video on demand (VoD), the last-mile access networks have become a bandwidth bottleneck in today's telecommunications infrastructure. To ease this bottleneck, it is imperative to provide sufficient bandwidth capacity in the access networks to open the bottleneck and thus present more opportunities for the provisioning of multiservices. Optical access solutions promise huge bandwidth to service providers and low-cost high-bandwidth services to end users and are therefore widely considered the technology of choice for next-generation access networks. To realize the vision of optical access networks, however, many key issues still need to be addressed, such as network architectures, signaling protocols, and implementation standards. The major challenges lie in the fact that an optical solution must be not only robust, scalable, and flexible, but also implemented at a low cost comparable to that of existing access solutions in order to increase the economic viability of many potential high-bandwidth applications. In recent years, optical access
McAloone, Timothy Charles; Andreasen, Mogens Myrup
, for example, a factor 20 improvement in our environmental performance. One attempt, however, has recently emerged, which combines the product as an artefact with the service that the product provides to the user. Through the combination of these two facets, the company retains ownership of the physical...... artefact and instead provides what the customer really wants the actual functionality from the product. This enables a series of potential improvements to the product´s performance throughout its lifecycle. The ideal of product service system (PSS) development is that all three stakeholder groups customer......, company and society benefit from the service systems related to each one of these dimensions, rather than simply one of the above. There are existing examples of the enhancement of business and market share by focusing on PSS, but this is often not a result of upfront strategy and ambitious goals. We...
Csonka, Agi Eva; Boll, Joachim
The study presented in this paper is part of the European project: New Forms of Employment and Working Time in the Service Economy/NESY. The overall objective of the project is to analyse the emergence and the effects of new forms of employment, work organisation and working time patterns in the ...... in the service sector. The project covers Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Portugal, Sweden and United Kingdom. This paper presents the results of the case study within the IT sector.......The study presented in this paper is part of the European project: New Forms of Employment and Working Time in the Service Economy/NESY. The overall objective of the project is to analyse the emergence and the effects of new forms of employment, work organisation and working time patterns...
Jensen, Camilla; Zhang, Jie
The article addresses two questions related with tourism as a service trade. Can tourism be explained as other export activities? Does service liberalisation have a positive or negative impact on tourism receipts in destination countries? Previous research has either focused on the demand side...... factors (i.e. factors of demand in the origin countries) or on tourism as a long-run factor of economic growth. The research shows that a complementary perspective such as that offered by trade in a supply side perspective can render additional insights towards understanding tourism. This approach can...... to tourism are demonstrated: the general price competitiveness of the destination, tourism infrastructure and the provision of safety. The econometric models also confirm the relevance of other conventional explanatory factors of trade in services such as GDP per capita and internet usage. The last part...
Henten, Anders; Vad, Torben
A recent Danish survey found that, in terms of the internationalisation of services, international WTO negotiations in this area will have to focus on a large number of issues. Moreover, the survey also highlighted the fact that many problems still exist within the European Union. Outlining a num...... a number of the barriers that companies face on foreign markets, the survey's overall results indicate that many of these obstacles prevent the internationalisation of services.......A recent Danish survey found that, in terms of the internationalisation of services, international WTO negotiations in this area will have to focus on a large number of issues. Moreover, the survey also highlighted the fact that many problems still exist within the European Union. Outlining...
... 22 Foreign Relations 2 2010-04-01 2010-04-01 true Service; statement of service. 1429.27 Section 1429.27 Foreign Relations FOREIGN SERVICE LABOR RELATIONS BOARD; FEDERAL LABOR RELATIONS AUTHORITY; GENERAL COUNSEL OF THE FEDERAL LABOR RELATIONS AUTHORITY; AND THE FOREIGN SERVICE IMPASSE DISPUTES PANEL...
In located services, such as restaurants, about half of all switching is based on access to the service; in non-located services, such as credit cards, access problems are minor and service failure is often the reason for switching. The orders of events, or sequences, involved in switching are also examined; different sequences ...
... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF THE TREASURY Internal Revenue Service 26 CFR Parts 40 and 49 RIN 1545-BJ40 Indoor Tanning Services; Cosmetic Services Excise Taxes AGENCY: Internal Revenue Service (IRS), Treasury. ACTION: Notice of public hearing on...
...- cost, self-service options accessed by the Internet or mobile phone and improved processes that deliver... improve the customer experience; (b) establishing mechanisms to solicit customer feedback on Government services and using such feedback regularly to make service improvements; (c) setting clear customer service...
The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
Bruney, Alvin J
Learn how to use Excel Services to add spreadsheets and workbooks to your enterprise dashboards and portals. You get real-world examples and code samples to help you enable business intelligence on Microsoft Office SharePoint Server 2007 applications-and simplify information sharing and reuse. Discover how to: Configure Windows SharePoint Products and Technologies, and provision Excel ServicesBuild and debug Web Parts derived from Microsoft .NET Framework or SharePoint base classes Customize and embed objects into Web PartsExtract workbook contents and bind the results to user interface con
Full Text Available The fact that many decisions need a combination of information sources makes easy integration of geospatial data an important data usability issue. Our vision is to achieve automated just-in-time integration. As a foundation, we present a system architecture with distributed data and services. Existing and evolving standards and technologies fitting into this architecture are presented along with their scope and shortcomings. A major point is the appropriate definition of data and operation semantics. Further research is needed here to make the automatic formation of service chains for data integration possible.
Zasa, R J
Indisputably, marketing plays an important role in today's competitive health service industry. It is essential for every medical group manager to learn about the marketing process and his role in pursuing marketing in his medical group. Conducting internal and external assessments, developing promotional techniques and strategies, organizing and implementing a plan, and evaluating results are all critical areas in the marketing effort. When each critical area is carefully examined and steps are properly taken, a marketing approach will be totally consistent with delivery of high-quality patient care services.
The Department of Veterans Affairs (VA) amends its regulations concerning veterans in need of service dogs. Under this final rule, VA will provide to veterans with visual, hearing, or mobility impairments benefits to support the use of a service dog as part of the management of such impairments. The benefits include assistance with veterinary care, travel benefits associated with obtaining and training a dog, and the provision, maintenance, and replacement of hardware required for the dog to perform the tasks necessary to assist such veterans.
While the REST design philosophy has captured the imagination of web and enterprise developers alike, using this approach to develop real web services is no picnic. This cookbook includes more than 100 recipes to help you take advantage of REST, HTTP, and the infrastructure of the Web. You'll learn ways to design RESTful web services for client and server applications that meet performance, scalability, reliability, and security goals, no matter what programming language and development framework you use. Each recipe includes one or two problem statements, with easy-to-follow, step-by-step i
SQL Server 2005 Integration Services (SSIS) lets you build high-performance data integration solutions. SSIS solutions wrap sophisticated workflows around tasks that extract, transform, and load (ETL) data from and to a wide variety of data sources. This Short Cut begins with an overview of key SSIS concepts, capabilities, standard workflow and ETL elements, the development environment, execution, deployment, and migration from Data Transformation Services (DTS). Next, you'll see how to apply the concepts you've learned through hands-on examples of common integration scenarios. Once you've
The 3M Food Service System 2 employs a "cook/chill" concept for serving food in hospitals. The system allows staff to prepare food well in advance, maintain heat, visual appeal and nutritional value as well as reducing operating costs. The integral heating method, which keeps hot foods hot and cold foods cold, was developed by 3M for the Apollo Program. In the 1970s, the company commercialized the original system and in 1991, introduced Food Service System 2. Dishes are designed to resemble those used at home, and patient satisfaction has been high.
Dobos, L.; Budavári, T.; Csabai, I.; Szalay, A. S.
We present the Filter and Spectrum Services consisting of easy-to-use web applications and web services for searching, plotting and managing large collections of spectral energy distribution data and filter profiles as well as for performing various scientific operations on spectra in a unified framework. The services provide keyword search, advanced query forms and SQL query possibilities for selecting spectra or bandpass curves which may be retrieved in a variety of file formats including XML, VOTable and ASCII. All SDSS DR1-DR5 spectra had been loaded into a database as well as the entire 2dF catalog that adds up to more than 2.5 million SEDs of about a million spatial objects, but registered users can upload their own data making it available for the rest of the community and are free to modify or delete them at any time. Theoretical catalogs, such as the Bruzual-Charlot stochastic burst model spectrum library (100k spectra) and the BaSeL stellar library are also available. Scientific services allow building rest-frame composite spectra out of selected spectra; calculating synthetic magnitudes by convolving spectra with an arbitrary set of bandpass curves of optical instrument filters to generate simulated photometric catalogs on-the-fly; galactic extinction correction, fitting of the continuum using different set of templates (Bruzual-Charlot '03 templates, SDSS eigenspectra), line fitting. All scientific functionalities are available from the web user interface and via the SOAP web services for programmers. MySpectrum is a cross-platform version of the spectrum web service for setting up your own spectrum repository. It integrates into the main service allowing easy access to your data for the whole VO community. The main idea behind our web services is to move scientific functionalities physically close to the database in order to spare network bandwidth. This way scientists may do research without setting up expensive hardware, downloading large datasets
... between the indispensable and the invisible is where CRM technology for customer support is expected to tread--and any company successfully able to implement such a project deserves recognition. We can't touch on every kind of service and support initiative, but on the pages that follow, we present profiles of our 2009 Service Elite, four companies that impressed us this past year with their CRM efforts--and, more important, they impressed their customers, sometimes without ever letting those customers see the effor...
Zhanna Gornostaeva; Vladimir Zhidkov
The authors define the role of service technology in shaping the quality of service and tourism companies, the authors' method of measuring the quality of service and tourism businesses and developing a conceptual model of quality of service and the conceptual model of the internal quality of the service, and also carry out testing of the model on the example of the 'Intourist' Hotel in Volgograd, Russia.
Staalduinen, M. van; Prins, M.J.
WebM is a new multimedia format often postitioned as an open and free to use alternative to the industry standard H.264. H.264 is currently the most popular web-video format, used for broadcast video, VoD but also Catch-Up TV services. Comparisons between WebM's VP8 video format and the H.264 format
Service learning is a method of instruction where the students in a course use the course's content in a service project. The service is included as a portion of the students' course grades. During the fall semester 2010, service learning was incorporated into the Introduction to Astronomy course at Misericordia University. The class had eight…
... MANAGEMENT Excepted Service AGENCY: U.S. Office of Personnel Management (OPM). ACTION: Notice. SUMMARY: This... excepted service as required by 5 CFR 213.103. FOR FURTHER INFORMATION CONTACT: Roland Edwards, Senior Executive Resource Services, Employee Services, 202-606-2246. SUPPLEMENTARY INFORMATION: Appearing in the...
... MANAGEMENT Excepted Service AGENCY: U.S. Office of Personnel Management (OPM). ACTION: Notice. SUMMARY: This... Executive Resources Services, Executive Resources and Employee Development, Employee Services, 202- 606-2246.../2012 Headquarters Services. Office of Assistant Speechwriter......... DD130012 11/9/2012 Secretary of...
... MANAGEMENT Excepted Service AGENCY: U.S. Office of Personnel Management (OPM). ACTION: Notice. SUMMARY: This... excepted service as required by 5 CFR 213.103. FOR FURTHER INFORMATION CONTACT: Roland Edwards, Senior Executive Resource Services, Employee Services, 202-606-2246. SUPPLEMENTARY INFORMATION: Appearing in the...
Full Text Available We present the on-line services based on cloud computing, provided by Google to educational institutions. We describe the own experience of the implementing the Google Apps Education Edition in the educational process. We analyzed and compared the other universities experience of using cloud technologies.
National Oceanic and Atmospheric Administration (DOC), Rockville, MD. National Weather Service.
A course to develop an understanding of the scope of water resource activities, of the need for forecasting, of the National Weather Service's role in hydrology, and of the proper procedures to follow in fulfilling this role is presented. The course is one of self-help, guided by correspondence. Nine lessons are included: (1) Hydrology in the…
Sørensen, Kirsten Bonde
-behaviour’. These handmade, artistic strategies turned out to be highly self-persuasive: the majority of the participants changed their perception and behaviour in relation to money. - See more at: http://www.service-design-network.org/products-page/article/tp05-3p54/#sthash.3MX79Wx6.dpuf...
U.S. Department of Health & Human Services — The POS file consists of two data files, one for CLIA labs and one for 18 other provider types. The file names are CLIA and OTHER. If downloading the file, note it...
The paper describes the current provision of psychiatric services in Algeria - in particular, in-patient and out-patient facilities, child psychiatry and human resources. Education, training, associations and research in the field of mental health are also briefly presented. The challenges that must dealt with to improve psychiatric care and to comply with international standards are listed, by way of conclusion.
Verburg, René; Selnes, Trond; Verweij, Pita
The TEEB approach to the use of ecosystem services has found its way to policy as a means to biodiversity conservation and greening of the economy. In this paper we analysed the uptake of the TEEB approach at national and local levels by applying a framework that revolves around the problem,
McKenzie, Anne S.; Bishop, Anna M.
The Lower Pioneer Valley Educational Collaborative, organized in 1974, consists of seven school districts legally bound in a governance structure. Although the member districts are located in Hampden County, Massachusetts, the collaborative provides educational programs and services to school districts and municipalities throughout western…
If you are a web programmer with experience in developing web services and have a rudimentary knowledge of using Go, then this is the book for you. Basic knowledge of Go as well as knowledge of relational databases and non-relational NoSQL datastores is assumed. Some basic concurrency knowledge is also required.
For medical problems, we would like to remind all personnel working on the CERN sites, be they staff or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, call the Nurses on Telephone: 73802. by electronic mail: Infirmary.Service@cern.ch Marion.Diedrich@cern.ch Janet.Doody@cern.ch Mireille.Vosdey@cern.ch
Texas Tech Univ., Lubbock. Home Economics Curriculum Center.
This guide, which was developed as part of Texas' home economics education program, is intended to assist teachers of a hospitality services course focusing on the food and lodging segments of the hospitality and tourism industry. The first 40% of the approximately 600-page guide consists of strategies for teaching each of 29 essential…
Please note that from now on, our offices (5-1-030) will be opened to members and beneficiaries on Tuesday, Wednesday and Thursday from 10 to 12 a.m. and from 3 to 5 p.m. We are otherwise available but by appointment only. Benefits Service (tel. 79194 / 72738)
Please note that from now on, our offices will be opened to members and beneficiaries on Tuesday, Wednesday and Thursday from 10 to 12 a.m. and from 3 to 5 p.m. We are otherwise available but by appointment only. Benefits Service 5-1-030 tel. 79194 / 72738
Akkermans, H.A.; Voss, C.
Purpose This paper sets out to explore whether and how the bullwhip effect, as found in product supply chains, might also manifest itself in services, as well as what policies can be successful for mitigating it. Design/methodology/approach A combination of analytic methods was used—inductive case
The GS-LS-SEM section is pleased to inform you that as from Monday 30 November 2009, the opening hours of the Locks and Keys service will be the following: 08h30 - 12h30 / 13h30 - 16:30, Mondays to Fridays. GS-SEM-LS 73333
Members of the personnel are invited to take note that only parcels corresponding to official orders or contracts will be handled at CERN. Individuals are not authorised to have private merchandise delivered to them at CERN and private deliveries will not be accepted by the Goods Reception services. Thank you for your understanding.
Evert Pommer; Evelien Eggink
Original title: Publieke dienstverlening in perspectief. Whenever a new Dutch government is being formed, the Netherlands Institute for Social Research/SCP compiles a memorandum describing trends in the public services and the consequences of those trends for public spending in the
This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not…
Schwarz, U I; Stoelben, S; Ebert, U; Siepmann, M; Krappweis, J; Kirch, W
Drug information centers (DICs) were established in Europe more than two decades ago. The majority of German DICs were created in the 90s. The regional University hospital-based DIC, which offers services to physicans, is now in operation for three and a half years . To evaluate the types of enquiries received and the profile of the users of a drug information service. The working procedure at a regional center in Dresden, Germany, is described. The topics for consultation (adverse reactions, pharmacokinetics, etc.) are presented, and the types of drugs involved are classified according to the Anatomical Therapeutic Chemical (ATC) classification. Users are grouped by medical specialty. Future plans for the DIC are discussed. A total of 516 enquiries were received. Questions concerning therapeutic use (34%), adverse drug reactions (28%), pregnancy/lactation (16%), and pharmacokinetics/dosage (15%) were asked most frequently. Cardiovascular drugs (20%), systemic antiinfectives (19%) as well as drugs targeting the central nervous system (15%) and alimentation/metabolism (9%) were the predominant foci of enquiries. The major users of the DIC were internists (19%), general practitioners (19%), pediatricians (18%), and gynecologists (11%). The types of questions and users of this service were generally similar to those recorded at many other European DICs. The service has begun producing educational bulletins on drug-related topics of clinical relevance.
Full Text Available We assume that one of the key reasons is in the difference between a standalone application and a web service. Both architectures have some advantages and disadvantages. The Standalone application (e.g. Nokia/OVI Maps provides the required functionality. From the user point of view, main asset of this “offline” approach is network connectivity independence. However, this kind of applications must be upgraded manually. Moreover, it is hard to get any data about the application usage because it requires additional actions from the user – data are usually acquired through conventional ways, such as email or web forms.The online service such as Google Maps (including its mobile application can offer the same functionality as the offline application. Nevertheless, a permanent connection to provider servers is necessary. This can be taken as a drawback. On the other hand, usage data collection is easier and can be done without the user intervention. The data collection provides a valuable analysis basis of the user habits and needs. This analysis is necessary for design of a complex “user” based solutions such as Google Now.Augmented reality applications are usually based on the first mentioned approach. In this article, we describe our model of augmented reality as a service and compare its features with standalone solutions. Further, other important key aspects for large emergence of augmented reality services in a mainstream market are discussed.
Deadline...Deadline...Deadline...Deadline...Deadline...Deadline... Individual dosimetry service We inform all staffs and users under regular dosimetric control that the dosimeters for the monitoring period JANUARY/FEBRUARY 2002 are available from their usual dispatchers. Please have your films changed before the 15th of January. The color of the dosimeter valid in JANUARY/FEBRUARY is WHITE.
Sundramoorthy, V.; Scholten, Johan; Jansen, P.G.; Hartel, Pieter H.
Service discovery is a fady new field that kicked off since the advent of ubiquitous computing and has been found essential in the making of intelligent networks by implementing automated discovery and remote control between deviies. This paper provides an ovewiew and comparison of several prominent
Introduces a professional development workshop designed for in-service secondary school science teachers that provides experiences for teachers in inquiry-based physical science. Features three components: (1) a three week summer institute; (2) two one-day, follow-up workshops; and (3) classroom visitation. Promotes the inquiry approach in science…
The problems involved in the operation of low cost local service air carriers are analyzed. Four specific situations which created the operating difficulties of the local air carriers are defined. Proposals of federal and local subsidies for short haul air transportation are presented.
Much progress has been made in creating informal learning spaces that incorporate technology and flexibly support a variety of activities. This progress has been principally in designing the right combination of furniture, technology, and space. However, colleges and universities do not design services within learning spaces with nearly the same…
Jittrapirom, Peraphan; Caiati, Valeria; Feneri, Anna-Maria; Ebrahimigharehbaghi, S.; Alonso González, M.J.; Narayan, Jishnu
Mobility as a Service (MaaS) is a recent innovative transport concept, anticipated to induce significant changes in the current transport practices. However, there is ambiguity surrounding the concept; it is uncertain what are the core characteristics of MaaS and in which way they can be addressed.
Poort, J.P.; Groot, I.; Kok, L.; de Graaf, D.; Hof, B.J.F.
The accessibility of certain products and services to all people, irrespective of their income, age, health and geographical location is considered to be of great social importance. Think for instance of health care, education, electricity, and sanitation. Accessibility can be secured in a variety
Reviews the use of library system efficiency and effectiveness as the accepted method for measuring and evaluating library services, and examines alternative evaluation methods. Other significant influences on library performance are discussed, including professional ethics, concepts of leadership, organizational design, and definitions of…
Olson, Lucretia Maria
This manual contains student assignments in the financial services area of the marketing process. The individualized competency-based materials are intended to enhance and supplement instruction or to provide the basis for a course of instruction by the teacher-coordinator. Information on skills needed in jobs in financial marketing is first…
For medical problems, we would like to remind all personnel working on the CERN sites, be they staff or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, call the Nurses - on Telephone: 73802. - by electronic mail: Infirmary.Service@cern.ch Marion.Diedrich@cern.ch Janet.Doody@cern.ch Mireille.Vosdey@cern.ch
For medical problems, we would like to remind all personnel working on the CERN sites, be they staff or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, call the Nurses on Telephone: 73802. by electronic mail: Infirmary.Service@cern.ch Marion.Diedrich@cern.ch Janet.Doody@cern.ch Mireille.Vosdey@cern.ch
For medical problems, we would like to remind all personnel working on the CERN sites, be they staff or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, call the Nurses on telephone: 73802. by electronic mail: Infirmary.Service@cern.ch Marion.Diedrich@cern.ch Janet.Doody@cern.ch Mireille.Vosdey@cern.ch
Covers service-oriented technologies in different domains including high assurance systemsAssists software engineers from industry and government laboratories who develop mission-critical software, and simultaneously provides academia with a practitioner's outlook on the problems of high-assurance software development
Chong, C.N.; Etalle, Sandro; Hartel, Pieter H.; Joosten, Rieks; Kleinhuis, Geert
Service brokerage is a complex problem. At the design stage the semantic gap between user, device and system requirements must be bridged, and at the operational stage the conflicting objectives of many parties in the value chain must be reconciled. For example why should a user who wants to watch a
Full Text Available Endeavours to improve the efficiency and effectiveness of local government have been a persistent theme both of politicians in higher tiers of government and of interest groups, especially business. The two contenders for improvement which receive most coverage both in the research literature and in popular discussion are amalgamation and shared services. Arguments from the literature have generally favoured shared services over amalgamation. Bish (2001 in a comprehensive review of North American research dismisses the argument for amalgamation as a product of flawed nineteenth-century thinking and a bureaucratic urge for centralized control. He does so making the very reasonable point that the presumed economies of scale which will result from amalgamation are a function not of the size and scale of individual local authorities, but of the services for which those local authorities are responsible, and the point at which economies of scale will be optimised will be very different for different services. The case against amalgamation is also reinforced by the absence of any significant post-facto evidence that amalgamation achieves either the promised savings or the anticipated efficiency gains (McKinlay 2006.
The problem of assessing a system of governance for composite services in the social economy is approached by means of original methods.The main innovation is that the welfare structure of a society is separated from the legal transaction- or institutional structure.As both the various types of
Mullane, Aaron; Laaksolahti, Jarmo Matti; Svanæs, Dag
Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation, but current probing methods require users to interrupt their activity and are consequently not ideal for use...... by service employees in reflecting on the delivery of a service. In this paper, we present the ‘wearable probe’, a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey......, helping to identify opportunities for service evolution and innovation....
Full Text Available Le présent article décrit un modèle visant à faciliter la compréhension du processus de transfert du contenu depuis sa source jusqu’à son utilisation. Un groupe de travail de Ressources naturelles Canada a étudié la nature du transfert des savoirs à l’aide d’un modèle de services, afin de découvrir et comprendre les modèles et processus sous-jacents. Les services de savoir sont des programmes qui créent et fournissent des produits organisationnels basés sur un contenu et ayant une valeur intégrée. Ces programmes sont destinés à être utilisés en interne ou transférés pour répondre aux souhaits et besoins d’un utilisateur externe. Les critères de conception du modèle sont les suivants : indépendance par rapport au contenu, concentration sur l’organisation, évolutivité, deux pilotes et deux niveaux de résolution. Le modèle est basé sur une chaîne de valeur dans laquelle la valeur est intégrée, déplacée ou extraite. Un système de services de savoir se divise en neuf étapes : générer, transformer, gérer, utiliser en interne, transférer, ajouter de la valeur, utiliser professionnellement, utiliser personnellement et évaluer. Les services de savoir sont fournis par l’intermédiaire d’un spectre de distribution allant de complexe à accessible. À chaque région du spectre de distribution correspond une série d’attributs qui influencent la manière dont les services sont fournis.This paper describes a model intended to increase understanding of how content is transferred from its source to its use. A Natural Resources Canada task group explored the nature of knowledge transfer with a services paradigm to discover and understand underlying patterns and processes. Knowledge Services are programs that produce and pro-vide content-based organizational outputs with embedded value that are intended to be used internally or transferred to meet external user wants or needs. Model design criteria
limited to applications of service quality in business-to-consumer (B2C) contexts. The five dimensions of service quality do not always fit B2B ...Buyers of customer-defined B2B services often state service expectations in requirement documents that are incorporated into contracts. Within public...centrality of relational exchange, any study of B2B exchange should include the effects of relational norms. When contracting for services, proper
Web services are often used for search computing where data is retrieved from servers providing information of different kinds. Such data providing web services return a set of objects for a given set of parameters without any side effects. There is need to enable general and scalable search capabilities of data from data providing web services, which is the topic of this Thesis. The Web Service MEDiator (WSMED) system automatically provides relational views of any data providing web service ...
Rocco, D; Caverlee, J; Liu, L; Critchlow, T J
This paper presents DynaBot, a domain-specific web service discovery system. The core idea of the DynaBot service discovery system is to use domain-specific service class descriptions powered by an intelligent Deep Web crawler. In contrast to current registry-based service discovery systems--like the several available UDDI registries--DynaBot promotes focused crawling of the Deep Web of services and discovers candidate services that are relevant to the domain of interest. It uses intelligent filtering algorithms to match services found by focused crawling with the domain-specific service class descriptions. We demonstrate the capability of DynaBot through the BLAST service discovery scenario and describe our initial experience with DynaBot.
Татьяна Анатольевна Оруч
Full Text Available The article presents data from a study of the market of cellular communication of the Samara region and assess the quality of customer service by mobile operators for the period 2010-2012.Providing quality customer service is one of the major factors of competitiveness, enterprise services rendered. In a market economy, the problem of quality of service is the most important factor in improving the standard of living, economic, social and environmental security.The main problem in providing quality customer service system is that the formal criteria and evaluation methods used in the production sphere, do not apply to service businesses due to immateriality as a process of production and sales of services, and the service itself.The findings of the study conclusions and generalizations can be used in practice management companies providing public services provider.DOI: http://dx.doi.org/10.12731/2218-7405-2013-9-85
van Iwaarden, J.; van der Valk, W.
Organisations are increasingly sourcing services that become part of their value proposition to their (business) customers from external providers. Often, these services are directly delivered by the service provider to the customer. The buying organisation, service provider and customer operate in
Rabbi, Md Forhad
In this thesis, I, as the author, have tried to propose a methodology for establishing IT service taxonomy in order to elaborate IT service portfolio and IT service catalog. As a core part of my thesis, IT service taxonomy has been discussed to manage IT services in an efficient way in the small and medium sized enterprises The small and medium sized enterprises can use the categories and sub categories of this taxonomy to define their service catalog and portfolio. In that regards, a list of...
This Bachelor's thesis deals attends to the lifestyle and competence of guide dog owners. Guide dogs belong amongst those compensation tools for people with more serious forms of sight disadvantage. The legislative definition for the compensation tool of the guide dog is specified in regulation No. 388/2011 Ed. about executing some regulation about providing subsidies or benefits to persons with this handicap as amended. This compensation tool is provided by Law No. 329/2011 Ed. on providing ...
Herkommerová, Klára; Pichová, Iva
Roč. 111, č. 12 (2017), s. 798-803 ISSN 0009-2770 R&D Projects: GA MŠk LO1302 Institutional support: RVO:61388963 Keywords : laccases * biotechnology * "green" chemistry * synthetic dyes * waste waters Subject RIV: CE - Biochemistry Impact factor: 0.387, year: 2016 http://www.chemicke-listy.cz/docs/full/2017_12_798-803.pdf
Syntetické vonné látky jsou uměle vyrobené organické sloučeniny, které jsou používány jako vonné substance v nejrůznějších produktech osobní péče, parfémech, kosmetice, mýdlech, detergentech, čisticích prostředcích, atd. Významnou skupinu syntetických vonných látek tvoří tzv. musk sloučeniny, které jsou charakteristické specifickou vůní připomínající mošus (pižmo). Musk sloučeninám je v poslední době věnována velká pozornost, jelikož byly prokázány v různých složkách životního prostředí. Cíle...
The bachelor thesis is focused on the phylogenetic relationships of Myxosporea which parasitizes fish from brackish water where freshwater is mixed with saltwater. In this environment, myxozoan parasites from the freswater fish hosts meet the ones from the marine fish. Myxosporea creates two main phylogenetic lineages depending directly on the environment of fish´s hosts. The aim of this thesis is to find out the following: which Myxosporea parasitizes fish living in brackish water, their rel...
My bachelor thesis is focused on quality of surface water. My thesis is written by the form of framework literature search. And it inteferes with the fields of climatology, geology, topography and especially hydrology and water chemistry. The content of the literature search is getting acquainted with the reasons of building of underdrainage and its particular development in the Czech Republic. Furthermore there are contrivances described which cause the change of quality of water after build...
AD AOSa 1434 COLD REGIONS RESEARCH AND ENGINEERING LAB HANOVER N H F/s 2/3 IRRIGATION USE OF FOOD INDUSTRY WASTE WATER (ISPOL’ ZOVANITE NA——ETC (U...OF STAMMRDS Mc~OCOPv RUOUmON TEsT cs~~T C RREL Draft Translation 675 1 _ _ _ IRRIGATION USE OF FOOD INDUSTRY WASTE WATER V.1. Dodolina Apri’ 1978 :1...ED IRR IGATION USE OF FOOD INDUSTRY WASTE WATER __________________________ S. iRFoRMIi~~~~POrRfPonT-uwtaseR_d~- 7. AUTII OR(.) S. CONT R ACT OR G R
Krystyník, Pavel; Klusoň, Petr; Šolcová, Olga; Wimmerová, L.
Roč. 2011, č. 2 (2011), s. 92-102 ISSN 1804-0195 R&D Projects: GA MPO(CZ) FR-TI1/065 Institutional research plan: CEZ:AV0Z40720504 Keywords : electrocoagulation * Fe removal * wastewater treatment Subject RIV: CI - Industrial Chemistry, Chemical Engineering
How already results from the title, the bachelor thesis deals with discrimination in the labour market by reason of age. The theoretic part is based upon the economics theories of discrimination and the types of discrimination in the labour market. A proof of ageism is much complicated than, for example, sex-based discrimination, though increases the number of people, who encouter it. Therefore the aim of practical part was by the help of indirect evidence findings firms attitudes towards dif...
Voda kot ključni sestavni del okolja predstavlja življenjski prostor velikemu številu živali in rastlin. Prav tako je tudi sestavni del vsakega živega bitja, kateremu omogoča normalno delovanje. V odpadni vodi so prisotne snovi, ki lahko ogrožajo naravno ravnotežje, zato jih je potrebno iz nje odstraniti. Eden večjih onesnaževalcev vode je tekstilna industrija, saj so tekstilne odpadne vode trenutno najkompleksnejše med vsemi odpadnimi vodami, saj poleg barvil vsebujejo še različne dodatke, k...
This thesis explores the impact of three current trends which, when taken together, arefundamentally changing the way in which the task of navigating virtual environmentsis accomplished. The first concerns the changeover from a situation in which all dataand functionality reside locally to the user......, to a situation where they are distributedacross the Internet. The second trend is the shift from a virtual environment that solelyconsists of distributed documents to a virtual environment that consists of bothdistributed documents and distributed services. The third and final trend is theincreasing diversity...... of devices used to access information on the Internet.The focal point of the thesis is an initial exploration of the effects of the trends onusers as they navigate the virtual environment of distributed documents and services.To begin the thesis uses scenarios as a heuristic device to identify and analyse...
Florentina Daniela MATEI (TITILINĂ
Full Text Available New branches of tourism continues to grow along with the globalization of environmental policy, that's exactly why agritourism promotes returning to rural areas, recreational and farm activities, through which people assured longevity. In Romania, the sector attracts more and more tourists because it keeps many rural cultural heritage elements, combined with the beauty of the landscape and the harmony that is created through inter-human relationship. However, these services require sustained investments for conservation, but also for promotion. In this paper I wish to underline the major advantages of agritourism in boosting socio-economic development of the country and to customize certain strategies to succeed in managing this type of agritourism services.
Ioan I. ANDONE
Full Text Available The nowadays international market of outsourcing services is relatively mature and with age comes wisdom ... Thus, on a grown market, choosing to outsource services can not only be justified by the strive to reduce costs but it aims to meeting more advanced objectives as accurate alignment with business strategies of the enterprise. As a result, outsourcing has reached new forms of expression that can help the enterprises to gain competitive advantage. In the context of a grown market, a new concept appears, namely the multisourcing which it refers to the outsourcing model of the future  that businesses must prepare to accept and use. This concept or model of the future refers to working with several suppliers, which are competitors in a spirit of trust and teamwork, in a collaborative process to maximize the benefits associated with outsourcing process.
Dimakis, Nikolaos; Soldatos, John; Polymenakos, Lazaros; Sturm, Janienke; Neumann, Joachim; Casas, Josep R.
The CHIL Memory Jog service focuses on facilitating the collaboration of participants in meetings, lectures, presentations, and other human interactive events, occurring in indoor CHIL spaces. It exploits the whole set of the perceptual components that have been developed by the CHIL Consortium partners (e.g., person tracking, face identification, audio source localization, etc) along with a wide range of actuating devices such as projectors, displays, targeted audio devices, speakers, etc. The underlying set of perceptual components provides a constant flow of elementary contextual information, such as “person at location x0,y0”, “speech at location x0,y0”, information that alone is not of significant use. However, the CHIL Memory Jog service is accompanied by powerful situation identification techniques that fuse all the incoming information and creates complex states that drive the actuating logic.
Sørensen, Lise Lotte; Boegh, Eva; Bendtsen, J
, the surface exchange of GHG in Denmark and Danish waters is unknown and qualified predictions of the effect of changes in climate or anthropogenic activities are not possible. In ECOCLIM it is a goal to quantify the natural sinks and sources controlling the atmospheric concentration of CO2 and CH4 thus...... that actions initiated to reduce anthropogenic GHG emissions are sustainable and not destructive to existing ecosystem services. Therefore it is important to address i.e. land use change in relation to the regulating services of the ecosystems, such as carbon sequestration and climate regulation. At present......Surface exchange of greenhouse gasses (GHG) between land/sea and the atmosphere is an important climate feedback mechanism. The processes involved in exchange of GHG needs to be fully understood and accurately quantified in order to increase reliability of climate projections and ensure...
The offices of the Social Service are now on the 1st floor of Building 33 (Reception), exactly one floor above the old location. We remind you that the team, consisting of two social workers, a psychologist (external consultant, 1 day/week) and an administrative assistant, is at the disposal of all members of the personnel, whatever their status, as well as to their family members. Advice and support in the following areas are offered : · information on integration in the local area; · assistance in dealing with the relevant authorities/services; · consultations with a view to resolving problems of a personal, family or professional nature, such as problems of dependency (alcohol, drugs) relationship or behavioral problems (stress, depression, eating disorders), etc.; · support in facing new situations (maternity, divorce, bereavement, job change, separation from family/familiar surroundings); · assistance with decision making relating to family, personal or profes...
Andersson-Cederholm, Erika; Gyimóthy, Szilvia
Models of service encounters are often fraught with reductionism, describing business relationships as mathematical combinations of dyadic constellations. Metaphors of ideal social relationships (marriages or friendships) are highlighted to stress normative aspects of equal, balanced and long......-term business partnerships. However, these approaches are limited in their analytical sensitivity, as they cannot address the complexity of multipart relationships, where meanings, roles and relationships are continuously constructed and reconstructed. In order to understand the ambivalent quality of business...... interactions, this article analyses the corporate travel market by applying Simmel’s depiction of the triad as a specific social form. Triadic constellations and more complex service networks involve dialectic tensions, simultaneously exhibiting loyalty and disloyalty, trust and distrust, empowerment...
Social service til alle - ideen om at den sociale myndighed skal ud at støtte alle borgere i at være med i samfundslivet, hvis de har problemer med det - var en revolutionerende idé for nogle årtier siden. Ideen bestod i at indbygge en kollektiv solidaritet i samfundet og give lokale statsorganer...... ansvar for gennemførelsen af denne idé. Organiseringen af ideen måtte rumme og gennemleve alle de modsætninger og konflikter, der følger, når den konkret skal tage form i opbygningen af en mere og mere omfattende social service. Det er historien om udviklingen af den sociale serviceorganisation der her...
of the market. If mainstream technology firms do not address the disruption, it is likely they will fail and the new disruptive firm will grow in size and importance in the industry. As we move to 3G (3rd Generation Mobile Services) and beyond 3G, one of the biggest challenges is to bridge network heterogeneity...... representations of strategy, will then help to determine the success or failure of the technology. This is shown typically in the case of WiFi. WiFi is a wireless technology that addressed a new market, but was soon adopted as a complement by mobile operators into their suite of services. However, the future......This thesis considers the development of the mobile industry from a techno-economic perspective. Theory of disruptive technologies and related theories are examined and further developed. While much of technology change has been analysed on either a technical level or a market level, another plane...
Zinzi, Michele; Romeo, Carlo; Thomsen, Kirsten Engelund
This guideline on Building Services Systems is one of four guidelines produced by the School of the Future project. The other three guidelines cover: Building Construction Elements, Improved Indoor Environmental Quality and Concepts for Zero Emission Schools. This guideline consists of the descri......This guideline on Building Services Systems is one of four guidelines produced by the School of the Future project. The other three guidelines cover: Building Construction Elements, Improved Indoor Environmental Quality and Concepts for Zero Emission Schools. This guideline consists...... of the description of 5 main technologies: condensing boilers, heat pumps, ventilation systems, lighting and photovoltaic systems. For each technology chapter there is the same content list: an introduction, a brief technology description, some advantages and disadvantages, market penetration and utilisation, energy...
Full Text Available Services are today the dominant sector of the economic activity both in terms of economic performance and labor utilization. Becoming an essential part of today’s society, they are considered the basis of a healthy economy, fact that has increased the importance of services and the research in the field. One of the biggest challenges regarding this sector is the evaluation and assurance of quality. There is still a lack of unanimity regarding the definitions, measurement procedures and the aspects that need to be provided and measured. Through this article we intend to treat these subjects and provide a broad perspective on this topic. Thus, we hope to highlight some practices and directions that could be relevant for the organizations in this field.
Pyka, Andreas; Schön, Benjamin; Windrum, Paul
the development in service industries include the increasing modularization of services, the increasing importance of the introduction of novelties as well as new organizational forms for the division of labour between private and public actors in service innovation processes. In economics research so far......Services play a major role for wealth creation and employment in all European economies. The modern service industries are knowledge-intensive, the services produced are complex and the actors involved in the production of services are heterogeneous. Most important trends characterizing...... is strongly biased towards innovation in manufacturing, only a few attempts exist to develop a self-contained economic theory of innovation for the service industries. The same can be said on economic research on the organization of innovation processes in the service industries. In public sector economics...
Pettifer, Steve; Ison, Jon; Kalas, Matús; Thorne, Dave; McDermott, Philip; Jonassen, Inge; Liaquat, Ali; Fernández, José M; Rodriguez, Jose M; Pisano, David G; Blanchet, Christophe; Uludag, Mahmut; Rice, Peter; Bartaseviciute, Edita; Rapacki, Kristoffer; Hekkelman, Maarten; Sand, Olivier; Stockinger, Heinz; Clegg, Andrew B; Bongcam-Rudloff, Erik; Salzemann, Jean; Breton, Vincent; Attwood, Teresa K; Cameron, Graham; Vriend, Gert
The EMBRACE (European Model for Bioinformatics Research and Community Education) web service collection is the culmination of a 5-year project that set out to investigate issues involved in developing and deploying web services for use in the life sciences. The project concluded that in order for web services to achieve widespread adoption, standards must be defined for the choice of web service technology, for semantically annotating both service function and the data exchanged, and a mechanism for discovering services must be provided. Building on this, the project developed: EDAM, an ontology for describing life science web services; BioXSD, a schema for exchanging data between services; and a centralized registry (http://www.embraceregistry.net) that collects together around 1000 services developed by the consortium partners. This article presents the current status of the collection and its associated recommendations and standards definitions.
J. May, Peter; Winter, Søren
in particular differs among collaborators. Our modeling of the influence of collaboration on perceived employment outcomes suggests that these impacts are relatively minor. They are greater when there is active involvement of municipal employment managers in fostering cooperative relationships...... with collaborators. In short, collaboration requires a healthy and active relationship to foster improved outcomes. These findings have implications for future research about collaborative service delivery concerning the measurement of collaboration, different bases for it, and potential impacts....
Winter, Søren; J. May, Peter
in particular differs among collaborators. Our modeling of the influence of collaboration on perceived employment outcomes suggests that these impacts are relatively minor. They are greater when there is active involvement of municipal employment managers in fostering cooperative relationships...... with collaborators. In short, collaboration requires a healthy and active relationship to foster improved outcomes. These findings have implications for future research about collaborative service delivery concerning the measurement of collaboration, different bases for it, and potential impacts....
For medical problems, we would like to remind all personnel working on the CERN sites, be they staff or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, call the Nurses on Telephone: 73802 by electronic mail: Infirmary.Service@cern.ch Marion.Diedrich@cern.ch Janet.Doody@cern.ch Mireille.Vosdey@cern.ch
Khalil, Mounir M; Jones, Ray
Information and communication technologies have made dramatic changes in our lives. Healthcare communities also made use of these technologies. Using computerized medical knowledge, electronic patients’ information and telecommunications a lot of applications are now established throughout the world. These include better ways of information management, remote education, telemedicine and public services. Yet, a lot of people don't know about these technologies and their applications. Understan...
Proposal for Joint Study by Orthopedic Service, Dept of Clinics and Radiology ........... 183 11 PACE Work Unit No. 77/24 (FY77,O) Pathophysiology and...measurements in hyperthyroid, euthyroid and hypothyroid patients and to evaluate the possible tse of these parameters in monitoring therapeutic...interventions. T OINI CAL APPROAO I Prior to initiation of therapy, hypothyroid and hyperthyroid patients will be screened for factors influencing 2,3-1PC levels
Full Text Available AIM Data Services as a virtual facility provides virtual 3D reference tracks for simulation applications in the domain of automotive and railway systems. It offers tools for management and analysis of experiment data and a platform for survey and processing of vehicle data in the public transport domain. Collected spatial data is bundled in a database cluster and published through common web mapping interfaces.
On Thursday 2 December, the Director-General received the 14 staff members who began to work in 1979, CERN's 25th anniversary, and are now themselves celebrating 25 years of service at CERN. Beugnet Claude / AB Bourgeois Georges / AB Goossens Michel / IT Herzog Patrick / IT Jeanneret Jean-Bernard / AB Lacarrère Daniel / TS Mollay Robert / TS Mornacchi Giuseppe / PH Ployer Annie / DSU Remondino Vittorio / AT Stellfeld Donat / AB Taureg Hans / PH Terrier Jean-Pierre / AB Wehrle Urs / AB
Personnel in the distribution groups Aleph, Delphi, L3, Opal who also work for other experiments than at LEP, should contact the Individual Dosimetry ServiceWe inform all staff and users under regular dosimetric control that the dosimeters for the monitoring period JANUARY/FEBRUARY will be available from their usual dispatchers on Monday the third of January 2000.Please have your films changed:before the 12 January.The colour of the dosimeter valid in JANUARY/FEBRUARY is WHITE.
School health services reduce absenteeism and improve academic achievement according to research. If you have school-aged children, youâll want to listen to this podcast to learn more about healthy school environments and the link between health and academic achievement. Created: 9/13/2017 by National Center for Chronic Disease Prevention and Health Promotion (NCCDPHP). Date Released: 9/13/2017.
be provided at the MTF serving the station if obstetrics and gynecology (OB/GYN) services are available and the member resides and works within 50...includes doctors of medicine, doctors of osteopathy , doctors of dentistry, podiatrists, optometrists, physician assistants, nurse practitioners, and nurse...of a licensed doctor of medicine, osteopathy , or dentistry as part of the medical care required. (3) Payment is not authorized for the following
Hasler, Berit; Ahtiainen, Heini; Hasselström, Linus
MARECOS (Marine Ecosystem Services) er et tværfagligt studie, der har haft til formål at tilvejebringe information vedrørende kortlægning og værdisætning af økosystemtjenester, som kan anvendes i forbindelse med udformning af regulering på det marine område såvel nationalt, som regionalt og...
Cătălin Grădinaru; Sorin-George Toma; Paul Marinescu
In a hypercompetitive environment, one in which it is difficult to gain substantial competitiveadvantages, it is becoming harder and harder to differentiate yourself from the rest, especially whenactivating in the services field. In order for a company to scientifically act, react and manage to satisfyas well as possible the customer’s needs, it should carry out a rigorous management process ofservices marketing. In the past, the marketing mix comprised 4Ps: product, price, place and promotio...
The objective of this Bachelor's Thesis is to point out specifics in application of marketing instruments in services, particularly in tourism. The thesis also explains which marketing approaches are most appropriate for the hotel businesses and how to be brought into practice. Theoretical findings are subsequently applied to elaborate and evaluate current marketing management of hotel Kamzik. While writing the Thesis, several methods were used -- SWOT analysis of the hotel, analysis of exter...
This research features both theoretical and empirical work underlining the potential value of marketing to contribute to commercial performance. The theory draws from those authors who have been predominant in promoting the concept of a market orientation as an antecedent to organisational success. The marketing culture paradigm is introduced and developed to specifically consider the area of services marketing. The empirical investigation concludes that there is an acknowledged appreciation ...
iFor medical problems, we would like to remind all personnel working on the CERN sites, be they staff or from outside firms, that they are welcome at the Infirmary, building 57, ground floor. For information, call the Nurses on Telephone: 73802. by electronic mail: Infirmary.Service@cern.ch Marion.Diedrich@cern.ch Janet.Doody@cern.ch Mireille.Vosdey@cern.ch
ETT Division; Division ETT; Service des visites
The Visit Service noticed that for many years countries such as Great Britain, Germany, Spain, Portugal, the Netherlands and the Scandinavian countries visit CERN less than other member countries and that is due to the high price of the trip for the students. To improve the situation the Visit Service plans to create a network of 'Family-Accommodation' ('Famille-Accueil') in Geneva and in France nearbywith the aim to facilitate the trip to foreign students especially from the more distant member countries and to encourage them to visit our unique laboratory. We expect this exchange to be an interesting experience for both the students and the welcoming family ('famille d'accueil'). If you are interested in participating in this family network, please fill in the questionnaire below. The questionnaire is to be returned to the Visit Service, Mrs Christine Fromm, e-mail Christine.Fromm@cern.ch.Name: First name: CERN address: E-mail: Portable phone number: Home address...
Antonella Del Rosso
You might think that only twelve people to man twelve different services, each needing several people could be a problem. Not for the DGS-SEE-SV Section! We can now reveal their magic formula. From risk management to prevention and follow-up of accidents, from safety training to hunting for pollutants in buildings and providing safety input for calls for tenders, the DGS-SEE-SV’s services underpin virtually every aspect of CERN’s daily life. “The section was set up in 2011 to meet the Organization's needs more effectively", explains François Angerand, head of the DGS-SEE-SV section. "For some activities, such as providing safety input for calls for tenders, our Section acts as an interface between the Departments and all the other services of the HSE Unit. In other cases, we ourselves provide direct support to the Departments.” “Safety” is synonymous with “prevention”: the DGS-...
Full Text Available The purpose of this contribution is to discuss what roles the different economic sectors, and in particular services activities (the tertiary sector play in regional development, understood as growth in production, incomes and employment in weakly developedregions. This question is approached in two ways. The contribution first contains a – primarily theoretical – re-examination of the so-called economic base model, which states that services play a passive role in regional development. The discussion leads to substantial modifications of the model. The second approach is more empirical. It will take as its point of departure the proposition – often heard, but rarely examined – that since service activities are more concentrated in big cities than other activities and in recent decades have shown higher growth rates than other economic activities, it follows that the economic development is now pulled towards big city regions. Examined by way of a statistical analysisin Denmark and France, this proposition could not be verified.
COSMOS-3M is a two stage launcher with liquid propellant rocket engines. Since 1960's COSMOS has launched satellites of up to 1.500kg in both circular low Earth and elliptical orbits with high inclination. The direct SSO ascent is available from Plesetsk launch site. The very high number of 759 launches and the achieved success rate of 97,4% makes this space transportation system one of the most reliable and successful launchers in the world. The German small satellite company OHB System co-operates since 1994 with the COSMOS manufacturer POLYOT, Omsk, in Russia. They have created the joint venture COSMOS International and successfully launched five German and Italian satellites in 1999 and 2000. The next commercial launches are contracted for 2002 and 2003. In 2005 -2007 COSMOS will be also used for the new German reconnaissance satellite launches. This paper provides an overview of COSMOS-3M launcher: its heritage and performance, examples of scientific and commercial primary and piggyback payload launches, the launch service organization and international cooperation. The COSMOS launch service business strategy main points are depicted. The current and future position of COSMOS in the worldwide market of launch services is outlined.
Baggrunden for dette projekt var at forsøge at få øje på ukendte og for os blinde områder i de studerendes oplevelse af servicen i Sygeplejerskeuddannelsen I Odense. Begrebet service forstås samlet som den hjælpsomhed og imødekommenhed, den studerende på første modul i Sygeplejerske uddannelsen......, oplever at modtage fra uddannelsesinstitutionens side. Formålet var at foretage en service rejse i forbindelse med studie start. Dette viste sig at være en rigtig god ide. En nylig rapport fra AKF: Frafald på professionsbacheloruddannelserne – Hvordan klarer uddannelsesinstitutionerne sig? (Jensen et...... følgende 14 dage fulgte jeg hende og hendes basisgruppe,både i lektioner og i pauser. Det blev en meget spændende rejse. Resultater Servicerejsens resultater peger på nogle meget konkrete områder,som kan være med til at øge de studerendes oplevelse af service i starten af studiet. Områderne viste os også...
Scupola, Ada; Henten, Anders; Nicolajsen, Hanne Westh
The concept of e-services has gained increasing use during the past decade. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present chapter is, therefore, to discuss the e-service concept, its strengths and scope, and thereby...... contribute to the general understanding and definition of the term. More specifically, the chapter aims at examining one of the primary conditions for the development of e-services, namely the codification of knowledge in connection with knowledge intensive services. The e-service concept is used in relation...... to private as well as public e-services. The present chapter examines the e-service concept at a generic level and does not differentiate between private and public e-services....
Shuai Zhao; Le Yu; Bo Cheng; Junliang Chen
As the adoption of service-oriented paradigms in the IoT (Internet of Things) environment, real-world devices will open their capabilities through service interfaces, which enable other functional entities to interact with them...
NSGIC Education | GIS Inventory — Boundaries of current public water supplier's (PWS) service areas. This data set contains the present service area boundary of the water system and does not contain...
V. S. Aćimović-Raspopović; V. Radonjić
In this paper possible applications of responsive pricing scheme and Stackelberg game for pricing telecommunication services with service provider as a leader and users acting as followers are analyzed...
Sorathia, V.S.; Ferreira Pires, Luis; van Sinderen, Marten J.; Wijnhoven, Alphonsus B.J.M.
Since service systems are becoming increasingly complex in emerging technology, business, legal and economics environments, service abstractions are necessary to master this complexity. However, the term ‘service’ means different things to different people in different disciplines, which implies
Shuai Zhao; Le Yu; Bo Cheng; Junliang Chen
As the adoption of service-oriented paradigms in the IoT (Internet of Things) environment, real-world devices will open their capabilities through service interfaces, which enable other functional entities to interact...
Majstorović Branislava M.
Full Text Available Explanation the topic: Due to the development of knowledge and technology our world is becoming a global city where rapidly occur changes in political and economic milieu, such as the introduction of corporate capitalism in the economic crisis, contemporary migrations etc. Health care as a public good on one hand and as the highest individual value of each individual on the other hand, changes and suffers changes. Health care system policy insists on partnership relation of the individual with medical service providers. This refers to the a secure and accessible modern treatment of each individual and to the state as to rationalize and reduce medical costs with effective methods of treatment. Topic position in scientific/professional public: Anesthesiology is evolving along with the surgical disciplines. Highly sophisticated with organized service, anesthesiology is equally important because of the multiplicity of anesthetic services in the surgical treatment of the disease in terms of teamwork and multidisciplinary treatment of the disease. The intention is to provide a description of work, education and our results in the economic, geopolitical and cultural context of the Serbian health system policy as well as to improve safe performance, availability and cost rationalization in anesthesia. The health care system is territorially organized in Serbia. In hospitals, Serbia employs 940 anesthesiologists (1:7,575 inhabitants. According to data from the Regional Medical Chamber of Belgrade,382 anesthesiologists were registered in Belgrade out of total. Anesthesia department network is well organized in all surgical hospitals. Anesthesia services are available depending on the place of residence, type of surgical illness or injury, and the distance to the nearest clinic. Sub-specializations in the field of anesthesiology have not been introduced although pediatric, neurosurgery and cardiosurgical anesthesia have spontaniously singled, as well as
Sultana, Sarmin; Rana, Shohel
The customer‘s standard of living and consciousness is demanding the importance of service quality. Service quality is mandatory to provide added value to the customers, retain and make loyal customers. This paper focuses on the customer expectation, customer perception and the gap between customer expectation and perception to measure the service quality. We have analyzed the service quality which has a great impact on customer satisfaction.
D'Mello, Demian Antony; Ananthanarayana, V. S.
A web service is an interface of the software component that can be accessed by standard Internet protocols. The web service technology enables an application to application communication and interoperability. The increasing number of web service providers throughout the globe have produced numerous web services providing the same or similar functionality. This necessitates the use of tools and techniques to search the suitable services available over the Web. UDDI (universal description, discovery and integration) is the first initiative to find the suitable web services based on the requester's functional demands. However, the requester's requirements may also include non-functional aspects like quality of service (QoS). In this paper, the authors define a QoS model for QoS aware and business driven web service publishing and selection. The authors propose a QoS requirement format for the requesters, to specify their complex demands on QoS for the web service selection. The authors define a tree structure called quality constraint tree (QCT) to represent the requester's variety of requirements on QoS properties having varied preferences. The paper proposes a QoS broker based architecture for web service selection, which facilitates the requesters to specify their QoS requirements to select qualitatively optimal web service. A web service selection algorithm is presented, which ranks the functionally similar web services based on the degree of satisfaction of the requester's QoS requirements and preferences. The paper defines web service provider qualities to distinguish qualitatively competitive web services. The paper also presents the modelling and selection mechanism for the requester's alternative constraints defined on the QoS. The authors implement the QoS broker based system to prove the correctness of the proposed web service selection mechanism.
Full Text Available Increasing revenue per user is very important for mobile operators because of shrinking growth from mobile voice services on a number of markets. At the same time, a more powerful platform enabling advanced mobile data services has emerged. Therefore, mobile data services offer great possibilities to operators in the future. Marketing plays the key role in offering new and existing data services. Experiences in launching various services, primarily a comparison of Japanese and other experiences, shows that different strategies and marketing mix employed in launching data services can lead to different business results in this area. The needs and preferences of Croatian mobile users are explored in this paper, especially in the following areas: the most used and potentially most interesting data services, a preferred way of paying for these services, the importance of transaction security in mobile payments and a comparison of the use of and interest in such services by users with more advanced mobile terminals and those with older mobile phones. Results imply that a strong and attractive presence of these services in the media is crucial to success. It is also important to communicate clearly the benefits of these services, along with lower prices (or promotional periods as well as easy activation and use. Last but not least: the existence of attractive content and applications (where fair arrangements among all providers of these services is the main prerequisite is essential for a faster adoption and use of these services.
Full Text Available Service discovery technologies are exploited to enable services to advertise their existence in a dynamic way and can be discovered, configured and used by other devices with minimum of manual efforts. Automatic service discovery plays an important role in future network scenarios. Service discovery in distributed environment is difficult that too if the availability information of the services cannot be in a centralized node. The complexity is increased even further in the case of MANETs in which there will not be central intelligence also, the nodes involved may be on the move. The mobility issue leads to the situation of uncertainty about the service availability of the service provider. In this paper we propose a decentralized discovery mechanism. The basic idea is, distributing service information along with the availability metrics to the nodes. The metrics will give us the information to evaluate the goodness of the service provider. Every node will form multi-layered overlays of service providers sorted based on the metrics. When we send a query, each node will identify the service provider from the overlay with the good metric among the available providers (i.e. the one in the first position in the overlay. We define the message structures and methods needed for this proposal. The simulation result shows that in the high mobile environment too we could have a better convergence. We believe that the architecture presented here is a necessary component of any service provision framework.
van der Aa, W.; van der Rhee, B.; Victorino, L.
In this paper we present a framework for service business models. We build on three streams of research. The first stream is the service management and marketing literature that focuses on the specific challenges of managing a service business. The second stream consists of research on e-business
Pretlow, Cassi; Sobel, Karen
Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…
... Internal Revenue Service 26 CFR Parts 40, 49, and 602 RIN 1545-BJ41 Indoor Tanning Services; Cosmetic..., footwear, towels, and tanning lotions; manicures, pedicures and other cosmetic or spa treatments; and... indoor tanning or other cosmetic services cannot become a QPFF by allowing users access to exercise...
Maurer, Martin H., E-mail: firstname.lastname@example.org; Hamm, Bernd; Teichgraeber, Ulf
Purpose: To describe the ServiceBlueprint model as a suitable method of service management in clinical medicine using the example of the routine clinical setting of a radiological department. Materials and methods: ServiceBlueprinting is a concept for the analysis, visualization, and optimization of service processes. To investigate whether the model will also provide a suitable representation of medical services, particularly the provision of radiological services, ServiceBlueprints were created for the modality computed tomography (CT). To this end, an independent observer analyzed the workflow of 40 consecutive CT examinations. Results: The ServiceBlueprint provided an analysis of the status quo of the service processes in CT imaging modality. Weak points in the processes thus became immediately apparent. The model could also be used for personnel management in that it helped to define the roles of staff members from different categories in the value-added process. It served as a basis for the implementation of quality management systems according to Total Quality Management (TQM) and DIN-EN-ISO-9001:2000. Conclusions: The ServiceBlueprint model is a service management concept that is also suitable to visualize medical service processes in routine clinical settings like in a radiology department and has a multifarious potential in process optimization, implementation of quality management systems, and human resources management.
This work explores the ways in which academic librarians specializing in areas related to user services consider the courses they took as part of obtaining their library and information science (LIS) degree prepared them to deal with issues of customer service in their current work. Effective customer service is a central aspect of accomplishing…
Zhao, Shuai; Yu, Le; Cheng, Bo; Chen, Junliang
As the adoption of service-oriented paradigms in the IoT (Internet of Things) environment, real-world devices will open their capabilities through service interfaces, which enable other functional entities to interact with them. In an IoT application, it is indispensable to find suitable services for satisfying users' requirements or replacing the unavailable services. However, from the perspective of performance, it is inappropriate to find desired services from the service repository online directly. Instead, clustering services offline according to their similarity and matchmaking or discovering service online in limited clusters is necessary. This paper proposes a multidimensional model-based approach to measure the similarity between IoT services. Then, density-peaks-based clustering is employed to gather similar services together according to the result of similarity measurement. Based on the service clustering, the algorithms of dynamic service matchmaking, discovery, and replacement will be performed efficiently. Evaluating experiments are conducted to validate the performance of proposed approaches, and the results are promising.
Maria V. Ciasullo
Full Text Available In the service economy, scholars and practitioners are even more focused on the development and appliance of innovative services. The importance of service innovation is rising in many sectors and among different organizations. Several disciplines (e.g., marketing, management, operations research, etc. deal with this innovation, a concept widely used, but with different definitions. In this paper, service innovation has been analyzed according to the Service Dominant Logic (S-D Logic and a service ecosystem perspective. The literature still calls for a greater understanding of how a new or renewed combination of resources affects the shaping of service ecosystems. To contribute to filling this gap, this study explores the practices that different actors, enact to co-create value in novel ways; i.e., service innovation. The paper is structured as follows. In the first section, the main academic contributions on service research have been reviewed, focusing on healthcare service innovation. This is followed by the research method and discussion of the research findings. Finally, the theoretical and managerial implications have been detailed and an agenda for future research suggested. The paper offers interesting insights to develop new or renewed practices that foster the reshaping and maintaining of a healthcare service ecosystem. Some recommendations are included to support managers in the development of service innovation strategies.
In the new economy the basic characteristics of services determine service consumption, just as customer relationship management impacts on the approach to services marketing. Contemporary service customers perceive service quality in service encounters and in ongoing relationships as well. The perception of service quality may be presented as a basic model of perception, known in service marketing reference sources as The Perceived Service Quality Model. Service marketers and marketing manag...
Lystbæk, Christian Tang
Technology developments create rich opportunities for health service providers to introduce service robots in health care. While the potential benefits of applying robots in health care are extensive, the research into the conceptions of health service robot and its importance for the uptake...... of robotics technology in health care is limited. This article develops a model of the basic conceptions of health service robots that can be used to understand different assumptions and values attached to health care technology in general and health service robots in particular. The article takes...... a discursive approach in order to develop a conceptual framework for understanding the social values of health service robots. First a discursive approach is proposed to develop a typology of conceptions of health service robots. Second, a model identifying four basic conceptions of health service robots...
Discusses how to make the contract services relationship work smoothly for educational facilities. Covers topics of food, child care, and transportation services, along with a brief explanation of the benefits of outsourcing on-campus amenities. (GR)
Kuada, John; Narteh, Bedman
This article reports a study of the determinants of effective management of of retail banking services in Ghana......This article reports a study of the determinants of effective management of of retail banking services in Ghana...
Cable Networks, Services, and Management is the first book to cover cable networks, services, and their management, in-depth, for network operators, engineers, researchers, and students. Thirteen experts in various fields have contributed their knowledge of network architectures and services, Operations, Administration, Maintenance, Provisioning, Troubleshooting (OAMPT) for residential and business services, cloud, Software Defined Networks (SDN), as well as virtualization concepts and their applications as part of the future directions of cable networks. The book begins by introducing architecture and services for Data Over Cable Service Interface Specification (DOCSIS) 3.0/ 3.1, Converged Cable Access Platform (CCAP), Content Distribution Networks (CDN, IP TV, and Packet Cable and Wi-Fi for Residential Services. Topics that are discussed in proceeding chapters include: operational systems and management architectures, service orders, provisioning, fault manageme t, performance management, billing systems a...
Social Security Administration — This database stores the reference and transactional data used to provide a data-driven service access method to certain Global Reference Table (GRT) service tables.
Frederick National Laboratory for Cancer Research (FNLCR) scientists provide services and solutions to collaborators through the Technical Services Program, whose portfolio includes more than 200 collaborations with more than 80 partners. FNLCR’s u
Vermont Center for Geographic Information — Data Layer Name: Vermont Rational Service Areas (RSAs)Alternate Name: Vermont RSAsOverview:Rational Service Areas (RSAs), originally developed in 2001 and revised in...
Geiger, Martin Josef; Sevaux, Marc; Sörensen, Kenneth
This book presents novel methodological approaches and improved results of metaheuristics for modern services. It examines applications in the area of transportation and logistics, while other areas include production and financial services.
Publishing data as a service pipeline provides an improved, dynamic approach over static data archives. A service pipeline is a collection of micro web services that each perform a specific task and expose the results of that task. Structured request/response formats allow micro web services to be chained together into a service pipeline to provide more complex results. The U.S. Geological Survey adopted service pipelines to publish seismic hazard and design data supporting both specific and generalized audiences. The seismic web service pipeline starts at source data and exposes probability and deterministic hazard curves, response spectra, risk-targeted ground motions, and seismic design provision metadata. This pipeline supports public/private organizations and individual engineers/researchers. Publishing data as a service pipeline provides a variety of benefits. Exposing the component services enables advanced users to inspect or use the data at each processing step. Exposing a composite service enables new users quick access to published data with a very low barrier to entry. Advanced users may re-use micro web services by chaining them in new ways or injecting new micros services into the pipeline. This allows the user to test hypothesis and compare their results to published results. Exposing data at each step in the pipeline enables users to review and validate the data and process more quickly and accurately. Making the source code open source, per USGS policy, further enables this transparency. Each micro service may be scaled independent of any other micro service. This ensures data remains available and timely in a cost-effective manner regardless of load. Additionally, if a new or more efficient approach to processing the data is discovered, this new approach may replace the old approach at any time, keeping the pipeline running while not affecting other micro services.
Shouhong Wang; Hai Wang
The cloud computing technology has accelerated shared services in the government and private sectors. This paper proposes a research framework of critical success factors of shared services in the aspects of strategy identification, collaborative partnership networking, optimal shared services process re-designing, and new policies and regulations. A survey has been employed to test the hypotheses. The test results indicate that clear vision of strategies of shared services, long term busines...
Full Text Available In order to constantly improve the quality of service program, organizations in tourism industry, have to pay special attention to managing employees' behavior, especially those in the first line of service provision and their direct superiors. Encouraging the employees towards service-oriented behavior is greatly determined by the adequate and consistent implementation of human resources management instruments. The subject of this research is an empirical examination of relations between employees' behavior in the service providing process and service quality. This research was conducted during 2012, in a five-star hotel 'Izvor', situated in Arandjelovac.
Garsten, Christina; Hollertz, Katarina; Jacobsson, Kerstin
possibilities for individual voice, autonomy and self-determination in the local delivery of activation policy? What barriers do specific organisational models and practices imply for clients to choose, determine and access tailor-made programmes and services? What policy technologies are at work in governing......-oriented, and the normative demands placed on individuals appear increasingly totalizing, concerning the whole individual rather than the job-related aspects only. The paper is based on 23 in-depth interviews with individual clients as well as individual caseworkers and other professionals engaged in client-related work...
This PDF will show you how your small business or enterprise can publish its APIs (application programming interface) to a developer community just like the behemoths of the Internet--Google, Yahoo!, eBay, and Amazon. These giants already offer their APIs to other programmers and allow for add-on services and mash-ups to develop from them--but until recently, the capability for most enterprises to do the same was limited by a myriad of competing standards and a lack of easy-to-use tools to accomplish the task. Ruby on Rails levels the playing field for companies by simplifying the process
Cloud computing is a hot topic in recent research and applications. Because it is widely used in various fields. Up to now, Google, Microsoft, IBM, Amazon and other famous co partnership have proposed their cloud computing application. Look upon cloud computing as one of the most important strategy in the future. Cloud storage is the lower layer of cloud computing system which supports the service of the other layers above it. At the same time, it is an effective way to store and manage heavy...
Ørberg Jensen, Peter D.; Petersen, Bent
The global sourcing of services offers high returns but is also associated with high risks. The extent to which firms engage in ‘transformational’ global sourcing (i.e., global sourcing implying considerable changes in the home organization) chiefly depends on management's comfort zone which......, in turn, is determined by managers' risk perceptions, risk tolerance, and ability to employ risk-reducing measures. Many firms move into transformational global sourcing more or less deliberately. However, as the human asset specificity of the global sourcing operation increases, managers find themselves...
Broadband is seen as a key infrastructure for developing the information society. For this reason many Governments are actively engaged in stimulating investments in broadband infrastructures and use of broadband services. This chapter compares a wide range of broadband strategies in the most...... successful markets for broadband. This is done through analysis of national policies in three European countries-Denmark, Sweden, and Germany-and the U.S., Japan, and South Korea. We concluded that successful implementation of broadband depends on the kind of policy measures to be taken at the national level...
Full Text Available Summarry Existence in electronic business has become increasingly difficult. High competition and considerable financial resources needed to enter electronic market are the problems of most micro and small sized enterprises, starting or developing their business. Nevertheless, there is a market niche for them, which can ensure success and grant partial financing of the business. This niche are small web projects, providing the customer with personalized service, hitting his tastes and meeting immediate needs. A projects that large websites are unable to perform. Financial sourcing of those projects comes from EU subsidies, in the framework of the Działanie 8.1. PO IG, 2007-2013.
... Service Dogs AGENCY: Department of Veterans Affairs. ACTION: Final rule. SUMMARY: The Department of Veterans Affairs (VA) amends its regulations concerning veterans in need of service dogs. Under this final... use of a service dog as part of the management of such impairments. The benefits include assistance...
... Forest Service Forest Resource Coordinating Committee AGENCY: Forest Service, USDA. ACTION: Notice of meeting; Correction. SUMMARY: The Forest Service published a document in the Federal Register of January 31, 2013, concering a notice of meeting for the Forest Resource Coordinating Committee. The document...
... Forest Service San Bernardino National Forest; California; Omya Sentinel and Butterfield Quarry Expansion Project AGENCY: Forest Service, USDA. ACTION: Notice of intent to prepare an environmental impact.... Department of Agriculture, Forest Service, San Bernardino National Forest (SBNF); and A Mining and Land...
... Forest Service Dixie Resource Advisory Committee AGENCY: Forest Service, USDA. ACTION: Notice of meeting... recommendations to the Forest Service concerning projects and funding consistent with Title II of the Act. The meeting is open to the public. The purpose of the meeting is to review proposals for forest projects and...
Cromer, Donna E.; And Others
Six articles cover topics related to the impact of the Internet on reference services, including Internet's effect on communication between reference librarians; integrating the use of electronic resources with traditional reference duties; reference services and the virtual library; offering remote services; Internet instruction; and Internet…
Stein, Theodore J.
A report of a survey taken of gay service organizations determined: (1) what services are offered; (2) to what sex and age group these services are offered; (3) the financial structures of these organizations; and, (4) who works for them. (Author)
Haag, Jessie Helen
This book presents a general overview of consumer health, its products and services. Consumer health is defined as those topics dealing with a wise selection of health products and services, agencies concerned with the control of these products and services, evaluation of quackery and health misconceptions, health careers, and health insurance.…
MSc. Vjosa Mullatahiri
Full Text Available New developments in the economic arena and rapid technological changes have shifted the economic power from company to customer. As a result, companies changed their approach toward customers’ involvement in new product and/or service development. Usually, innovations are driven by inventions. But not all inventions are successful innovations. Hence, to be successful, inventions should be explored to meet customer needs and demands, and commercialized to make the company profitable (DTI - Occasional Paper No 9, 2007. According to Lowe and Marriott (2006 the innovation is a process of creating and transforming products, services, and organizational processes that are crucial for companies who want to compete in a highly dynamic and competitive market. In this regard, the paper aims to explore the interrelation between market and innovation in services industry, whilst analyzing both customers’ impact in new service development (NSD and Kosovo’s service providers approach in including customers in service development processes. The findings highlight an increased customer power over the NSD processes as a result of their demand and unwillingness to bear the cost of or experiment with new, untested services. Given these developments service providers have started to change their approach of creating and transforming services, namely by involving customers in the service design and development processes, in order to stimulate interest for using and willingness to pay for new service.
... Employment and Training Administration Verizon Services Corporation, Customer Service Clerk, General Clerk... workers and former workers of Verizon Services Corporation, Customer Service Clerk, General Clerk.... Workers of Verizon Services Corporation's Customer Service Clerk, General Clerk business unit at...
... Employment and Training Administration Verizon Business Networks Services, Inc., Specialist-Tech Customer Service, Philadelphia, PA; Verizon Business Networks Services, Inc., Specialist-Tech Customer Service...-Tech Customer Service, Philadelphia, Pennsylvania and Verizon Business Networks Services, Inc...
... Fiscal Service Senior Executive Service; Financial Management Service Performance Review Board (PRB) AGENCY: Financial Management Service, Fiscal Service, Treasury. ACTION: Notice. SUMMARY: This notice announces the appointment of members to the Financial Management Service (FMS) Performance Review Board (PRB...
Rudman, Seth M; Kreitzman, Maayan; Chan, Kai M A; Schluter, Dolph
Evolution is recognized as the source of all organisms, and hence many ecosystem services. However, the role that contemporary evolution might play in maintaining and enhancing specific ecosystem services has largely been overlooked. Recent advances at the interface of ecology and evolution have demonstrated how contemporary evolution can shape ecological communities and ecosystem functions. We propose a definition and quantitative criteria to study how rapid evolution affects ecosystem services (here termed contemporary evosystem services) and present plausible scenarios where such services might exist. We advocate for the direct measurement of contemporary evosystem services to improve understanding of how changing environments will alter resource availability and human well-being, and highlight the potential utility of managing rapid evolution for future ecosystem services. Copyright © 2017 Elsevier Ltd. All rights reserved.
Bissyandé, Tegawendé; Réveillère, Laurent; Bromberg, Yérom-David
. A promising solution is to implement wrappers to translate between the application layer protocols and the WS protocol. Doing so manually, however, requires a high level of expertise, in the relevant application layer protocols, in low-level network and system programming, and in the Web Service paradigm......Web Services is an increasingly used instantiation of Service-Oriented Architectures (SOA) that relies on standard Internet protocols to produce services that are highly interoperable. Other types of services, relying on legacy application layer protocols, however, cannot be composed directly...... itself. In this paper, we introduce a generative language based approach for constructing wrappers to facilitate the migration of legacy service functionalities to Web Services. To this end, we have designed the Janus domain-specific language, which provides developers with a high-level way to describe...
Rodriguez, E.; Mestre, A.
AEMET activities with regard to Climate Services are mainly focused on climate monitoring and generation of regionalized climate change scenarios. AEMET also provides all services related with observational and modelling data for different types of users. With respect to climate monitoring, the operational activities of AEMET include the issue of a monthly bulletin describing the behaviour of climatic elements from the previous month, and the release of a hydrological cycle monitoring product (with information on precipitation, evapotranspiration, soil water status and reservoirs storage) produced with ten days periodicity. Drought is also being monitored through the Standardized Precipitation Index (SPI) for different periods of time, aimed at capturing the severity, intensity, duration and geographical extent of every drought episode. Regarding climate change scenarios, AEMET is embarked on the periodical production of downscaled projections data based on a multiplicity of global models and downscaling algorithms, both statistical and dynamical, all of them based on the most recent information of IPCC global models. Special emphasis has been put on the evaluation of global climate models over the Euro-Atlantic region and on the estimation and communication of uncertainties. This periodical production of updated downscaled climate change projections is framed within the National Plan of Adaptation to Climate Change which encompasses all economical activities and sectors sensitive to climate conditions.
IN URGENT NEED OF A DOCTOR GENEVA: EMERGENCY SERVICES GENEVA AND VAUD 144 FIRE BRIGADE 118 POLICE 117 CERN FIREMEN 767-44-44 ANTI-POISONS CENTRE Open 24h/24h 01-251-51-51 Patient not fit to be moved, call family doctor, or: GP AT HOME: Open 24h/24h 748-49-50 AMG- Association Of Geneva Doctors: Emergency Doctors at home 07h-23h 322 20 20 Patient fit to be moved: HOPITAL CANTONAL CENTRAL 24 Micheli-du-Crest 372-33-11 ou 382-33-11 EMERGENCIES 382-33-11 ou 372-33-11 CHILDREN'S HOSPITAL 6 rue Willy-Donzé 372-33-11 MATERNITY 32 bvd.de la Cluse 382-68-16 ou 382-33-11 OPHTHALMOLOGY 22 Alcide Jentzer 382-33-11 ou 372-33-11 MEDICAL CENTRE CORNAVIN 1-3 rue du Jura 345 45 50 HOPITAL DE LA TOUR Meyrin 719-61-11 EMERGENCIES 719-61-11 CHILDREN'S EMERGENCIES 719-61-00 LA TOUR MEDICAL CENTRE 719-74-00 European Emergency Call 112 FRANCE: EMERGENCY SERVICES 15 FIRE BRIGADE 18 POLICE 17 CERN FIREMEN AT HOME 00-41-22-767-44-44 ...
Strub, Richard; Lynnes, Christopher; Hearty, Thomas; Won, Young-In; Fox, Peter; Zednik, Stephan
A report describes the Data Quality Screening Service (DQSS), which is designed to help automate the filtering of remote sensing data on behalf of science users. Whereas this process often involves much research through quality documents followed by laborious coding, the DQSS is a Web Service that provides data users with data pre-filtered to their particular criteria, while at the same time guiding the user with filtering recommendations of the cognizant data experts. The DQSS design is based on a formal semantic Web ontology that describes data fields and the quality fields for applying quality control within a data product. The accompanying code base handles several remote sensing datasets and quality control schemes for data products stored in Hierarchical Data Format (HDF), a common format for NASA remote sensing data. Together, the ontology and code support a variety of quality control schemes through the implementation of the Boolean expression with simple, reusable conditional expressions as operands. Additional datasets are added to the DQSS simply by registering instances in the ontology if they follow a quality scheme that is already modeled in the ontology. New quality schemes are added by extending the ontology and adding code for each new scheme.
Schnell-Inderst, Petra; Hunger, Theresa; Hintringer, Katharina; Schwarzer, Ruth; Seifert-Klauss, Vanadin Regina; Gothe, Holger; Wasem, Jürgen; Siebert, Uwe
The German statutory health insurance (GKV) reimburses all health care services that are deemed sufficient, appropriate, and efficient. According to the German Medical Association (BÄK), individual health services (IGeL) are services that are not under liability of the GKV, medically necessary or recommendable or at least justifiable. They have to be explicitly requested by the patient and have to be paid out of pocket. The following questions regarding IGeL in the outpatient health care of GKV insurants are addressed in the present report: What is the empirical evidence regarding offers, utilization, practice, acceptance, and the relation between physician and patient, as well as the economic relevance of IGeL?What ethical, social, and legal aspects are related to IGeL? FOR TWO OF THE MOST COMMON IGEL, THE SCREENING FOR GLAUCOMA AND THE SCREENING FOR OVARIAN AND ENDOMETRIAL CANCER BY VAGINAL ULTRASOUND (VUS), THE FOLLOWING QUESTIONS ARE ADDRESSED: What is the evidence for the clinical effectiveness?Are there sub-populations for whom screening might be beneficial? The evaluation is divided into two parts. For the first part a systematic literature review of primary studies and publications concerning ethical, social and legal aspects is performed. In the second part, rapid assessments of the clinical effectiveness for the two examples, glaucoma and VUS screening, are prepared. Therefore, in a first step, HTA-reports and systematic reviews are searched, followed by a search for original studies published after the end of the research period of the most recent HTA-report included. 29 studies were included for the first question. Between 19 and 53% of GKV members receive IGeL offers, of which three-quarters are realised. 16 to 19% of the insurants ask actively for IGeL. Intraocular tension measurement is the most common single IGeL service, accounting for up to 40% of the offers. It is followed by ultrasound assessments with up to 25% of the offers. Cancer screening
Full Text Available Background: The German statutory health insurance (GKV reimburses all health care services that are deemed sufficient, appropriate, and efficient. According to the German Medical Association (BÄK, individual health services (IGeL are services that are not under liability of the GKV, medically necessary or recommendable or at least justifiable. They have to be explicitly requested by the patient and have to be paid out of pocket. Research questions: The following questions regarding IGeL in the outpatient health care of GKV insurants are addressed in the present report: What is the empirical evidence regarding offers, utilization, practice, acceptance, and the relation between physician and patient, as well as the economic relevance of IGeL? What ethical, social, and legal aspects are related to IGeL? For two of the most common IGeL, the screening for glaucoma and the screening for ovarian and endometrial cancer by vaginal ultrasound (VUS, the following questions are addressed: What is the evidence for the clinical effectiveness? Are there sub-populations for whom screening might be beneficial? Methods: The evaluation is divided into two parts. For the first part a systematic literature review of primary studies and publications concerning ethical, social and legal aspects is performed. In the second part, rapid assessments of the clinical effectiveness for the two examples, glaucoma and VUS screening, are prepared. Therefore, in a first step, HTA-reports and systematic reviews are searched, followed by a search for original studies published after the end of the research period of the most recent HTA-report included. Results: 29 studies were included for the first question. Between 19 and 53% of GKV members receive IGeL offers, of which three-quarters are realised. 16 to 19% of the insurants ask actively for IGeL. Intraocular tension measurement is the most common single IGeL service, accounting for up to 40% of the offers. It is followed by
Ray, Randy J
Given Perl's natural fit for web applications development, it's no surprise that Perl is also a natural choice for web services development. It's the most popular web programming language, with strong implementations of both SOAP and XML-RPC, the leading ways to distribute applications using web services. But books on web services focus on writing these applications in Java or Visual Basic, leaving Perl programmers with few resources to get them started. Programming Web Services with Perl changes that, bringing Perl users all the information they need to create web services using their favori
Frandsen, Thomas; Hsuan, Juliana
In this paper we examine how complex service processes can be dealt with through the lenses of modularization strategies. Through an illustrative case study of a manufacturer of industrial equipment for process industries we propose the use of the service modularity function to conceptualize...... and assess the service modularity of service offerings. The measured degree of modularity would allow us to sharpen our understanding of modularity in the context of industrial services, such as the role of standardization and component reuse on architecture flexibility. It would also provide a foundation...
Ørberg Jensen, Peter D.; Hazarbassanova, Denitsa; Merchant, Hemant
and does not reflect the global economic importance of services. Building on previous research on the internationalization of service firms and activities, we review the development from 2008 until 2013. We review articles published in five leading international business journals, including a total of 1......,237 articles. Our study assesses extant literature on services internationalization, which we synthesize into an integrating framework. We find that papers increase their impact when considering differences between service and manufacturing, thus advancing our understanding of the service sector dynamics...
Full Text Available The paper describes problems of relations between business and IT departments of contemporary companies and institutions. The solution of these problems is changing the IT department organization into one based on processes and setting up IT services as the basic elements of business-IT relation. The author shortly described the most widely used in this area service methodology (precisely speaking: set of best practices ITIL (Information Technology Infrastructure Library, which describes how to manage IT services in the organization.[b]Keywords[/b]: business-IT relation, IT Service, IT Services management, ITSM, ITIL
Please note the following opening hours of the Service: From 31st July onwards: Every morning from 8:30 to 12:00 The Service is closed in the afternoons. We should like to remind you that dosimeters cannot be sent to customers by internal mail. Short-term dosimeters (VCTs) must always be returned to the Service after use and must not be left on the racks in the experimental areas or in the secretariats. Dosimetry Service Tel 72155 Bldg. 24 E 011 Dosimetry.email@example.com http://cern.ch/rp-dosimetry
Full Text Available ABSTRACT One of the goals of decentralization in 2004 that the decentralization of Local Government authorities undergo a process of empowerment the ability of initiative creativity encouraged so that the capacity to address domestic problems getting stronger This opens opportunities made possible since the enactment and implementation of the Law on Local Government that Act No. 32 of 2004. The problem is formulated in this study is how the public service in the administration of land titles in Sorong city . This study used a qualitative approach that is descriptive analysis. This study seeks to describe and interpret what is can about the condition or existing relationship opinion growing ongoing process result or effect that occurs or emerging trend.Basic techniques of data collection used is interview observation and documentation. Interviews were used in the form of nonstandard or unstructured done without preparation of a list of questions that tight but based on the interview guide focused on research. Data analysis techniques in this study using a qualitative analysis of the interaction model proposed by Miles and Huberman. The results showed that public service obtaining certificates of land that occurred in Sorong city land office applied based counter system to provide services that are easy for the public applicants for all service activities through mechanisms that have been specified for ease of service. But it must be admitted that there are services that have not been fully optimized in accordance with the procedures of service. Counter parties in implementing the maintenance service is not in accordance with SOP according to the stages of eligibility has been determined. Service activities implemented by the land office by the applicant community feedback or service activities is not optimal because they are less efficient service activities tend to be economical because the service is not simple and not timely completion
This paper aims to examine the impact of service encounter quality on servicevalue evaluation within a higher education context, especially in classlearning process. Service encounter quality was approached with threedimensions, they are : instructor interaction competencies, instructor taskcompetencies and student interaction competencies. Service valueevaluation in this study was called as learning experience value. Somequstionares were distributed to 306 students in some classes. The data ...
Oud, Joanne; Genzinger, Peter
This article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations…
What we know today as Health Services is a fiction, perhaps shaped involuntarily, but with deep health repercussions, more negative than positive. About 24 centuries ago, Asclepius, god of medicine, and Hygeia, goddess of hygiene and health, generated a dichotomy between disease and health that remains with us until today. The confusing substitution of Health Services with Medical Services began toward the end of the XIX century. But it was in 1948 when the so called English National Health Service became a landmark in the world with its model being adopted by many countries with resulting distortion of the true meaning of Health Services. The consequences of this fiction have been ominous. It is necessary to call things by their names and not deceive society. To correct the serious imbalance between Medical Services and Health Services, Hygeia and Asclepius must become a brother and sisterhood. PMID:24893062
J. Gijbels; C. van Gessel; Dr. Ir. Remko van der Lugt; Tanja Enninga; Sjoukje Sleeswijk Visser; Fenne Verhoeven; Berit Godfroij; M.M. Manschot
Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a
... 39 Postal Service 1 2010-07-01 2010-07-01 false Advisory service. 10.2 Section 10.2 Postal Service UNITED STATES POSTAL SERVICE THE BOARD OF GOVERNORS OF THE U.S. POSTAL SERVICE RULES OF CONDUCT FOR POSTAL SERVICE GOVERNORS (ARTICLE X) § 10.2 Advisory service. (a) The General Counsel is the Ethical...
Martinez, Veronica; Turner, Trevor
The explosives developed in Europe in the late nineteenth and early twentieth century by the famous Swede and patron of the world peace prize, Alfred Nobel, were extremely durable and, apart from the introduction of the electric detonator, have remained in use with minor modifications for almost a century (Fig. 5.1a). In the 1970s a new invention started a process of change that has transformed the explosives business from being a supplier of products to a provider of a service. Survival very much depended on the agility of ICI Explosives UK, hereinafter referred to as "ICI Explosives," in adapting to the new competitive environment. Manufacturing excellence was not a solution. Innovative thinking was required to sustain the business as changes in technology reduced the complexity that had protected the business from serious competition for over a century.
Özkil, Ali Gürcan
believe that these transportation tasks, to a great extent, can be and will be automated using mobile robots. This thesis consequently addresses the key technical issues of implementing service robots in hospitals. In simple terms, a robotic system for automating hospital logistics has to be reliable......, adaptable and scalable. Robots have to be semi-autonomous, and should reliably navigate in large and dynamic environments in the hospital. The complexity of the problem has to be manageable, and the solutions have to be flexible, so that the system can be applicable in real world settings. This thesis...... summarizes the efforts to address these issues. Upon the analysis of the transportation tasks and how they are currently handled in hospitals, a navigation system is envisaged. Visual tags are a part of this system, and a survey was conducted to find out the most prominent ones to be used in mobile robot...
Conaway, Roger; Garay, Mario Cortés
Our paper addresses the development of the gamification concept with business applications. We report on our survey of customers and managers seeking to participate in gamification on their websites. We examined both customer and manager perspectives and compare survey results in terms of service marketing and characteristics of consumers who engage with gamification platforms. Our data supported a design theory delineating four key characteristics in gamification platforms that attract consumers toward an enterprise's website. Those features attract individuals through (1) Progress Paths, (2) Feedback and Reward, (3) Social Connection, and (4) Attractiveness of the site. Results from the managers' survey reflected key characteristics that must exist for implementation of a gamification platform. The data revealed a particular demographic profile of a gamification individual drawn to a website. These findings may help company managers who wish to adopt a gamification platform in the future.
Swank, Cynthia Karen
Jefferson Pilot Financial, a life insurance and annuities firm, like many U.S. service companies at the end of the 1990s was looking for new ways to grow. Its top managers recognized that JPF needed to differentiate itself in the eyes of its customers, the independent life-insurance advisers who sell and service policies. To establish itself as these advisers' preferred partner, it set out to reduce the turnaround time on policy applications, simplify the submission process, and reduce errors. JPF's managers looked to the "lean production" practices that U.S. manufacturers adopted in response to competition from Japanese companies. Lean production is built around the concept of continuous-flow processing--a departure from traditional production systems, in which large batches are processed at each step. JPF appointed a "lean team" to reengineer its New Business unit's operations, beginning with the creation of a "model cell"--a fully functioning microcosm of JPF's entire process. This approach allowed managers to experiment and smooth out the kinks while working toward an optimal design. The team applied lean-manufacturing practices, including placing linked processes near one another, balancing employees' workloads, posting performance results, and measuring performance and productivity from the customer's perspective. Customer-focused metrics helped erode the employees' "My work is all that matters" mind-set. The results were so impressive that JPF is rolling out similar systems across many of its operations. To convince employees of the value of lean production, the lean team introduced a simulation in which teams compete to build the best paper airplane based on invented customer specifications. This game drives home lean production's basic principles, establishing a foundation for deep and far-reaching changes in the production system.
Rogers, Tracey L; Emanuel, Kristen; Bradford, Judith
SUMMARY Understanding the mental health needs of lesbian and bisexual (sexual minority) women is an integral part of designing and providing appropriate mental health services and treatment for them. In an effort to understand the mental health needs of sexual minority women who seek community treatment, a chart review was conducted of the 223 lesbian and bisexual women who presented for services between July 1, 1997 and December 31, 2000 at Fenway Community Health in Boston, MA. Data are based on clients' self-reports and clinician assessments of clients' presenting problem, relevant developmental history, prior mental health and substance abuse treatment, current reports of emotional/psychological symptoms, and areas of impaired functioning. Although substance abuse and suicidal ideation were commonly reported problems, other concerns were more frequently reported. High percentages of lesbians and bisexual women reported relationship concerns and lack of adequate social networks; rates of depression and anxiety based on clinicians' assessments were also high. Overall, lesbians and bisexual women did not differ in the issues they brought to treatment or level or types of impairment. Compared with previous community survey samples, however, study participants appeared to be healthier than general, non-clinical samples of self-identified lesbians, possibly reflecting the special characteristics of sexual minority women who seek treatment in specialized community sites such as the Fenway. Although patients who come to these sites may not represent the more general population of sexual minority women, community health centers known to serve lesbian, gay, bisexual and transgender (LGBT) individuals may be fruitful access points for studying the mental health status and treatment needs of sexual minority women.
Full Text Available We consider a two-stage supply chain with one supplier and one retailer. The retailer sells a product to customer and the supplier provides a product in a make-to-order mode. In this case, the supplier’s decisions on service time and service level and the retailer’s decision on retail price have effects on customer demand. We develop optimization models to determine the optimal retail price, the optimal guaranteed service time, the optimal service level, and the optimal capacity to maximize the expected profit of the whole supply chain. The results of numerical experiments show that it is more profitable to determine the optimal price, the optimal guaranteed service time, and the optimal service level simultaneously and the proposed model is more profitable in service level sensitive market.
Full Text Available The article argues that state services are classified into two groups depending on the level of market mechanism use: public services and private services. These services have different characteristics: individual choice of consumption, type and quality of goods, financing, institutional regulation, decision-making subject, external effects, opportunity of effects control. The mechanism of public state services regulation is based on the influence on formal institutes, while the mechanism of private state services regulation is based on informal institutes. Joint mechanism of both types of state services provision includes the procedures of standartization and regulatory activity implying the provision of services by “one stop” principle and minimization of consumer - agent contacts. The optimization of services rendering process and their quality improvement are ensured by administrative regulations which establish strict standards of public service provided by the bodies of executive power and subordinate organizations The means of institutional regulation allow inclusion of market elements but on the condition of state control that ensures stimulation of public institutes. During the process of market institutes initialization in the sphere of state services rendering to government bodies, it is necessary to consider their dependence on marginal profits of one or another institute. In the long-term prospect those institutes got a foothold in the market that strengthen and encompass marginal effect for all individuals under the growth of individuals who observe the rules and restrictions. The activities organized by these institutes deserve positive response on behalf of the majority of individuals and, therefore there is no need in enforcement and violence in order to keep rules and restrictions. In the sphere of state and municipal services we can find the example of services provided in the scope of free contraction, in particular the
Christin, Nicolas; Liebeherr, Joerg
For the past decade, a lot of Internet research has been devoted to providing different levels of service to applications. Initial proposals for service differentiation provided strong service guarantees, with strict bounds on delays, loss rates, and throughput, but required high overhead in terms of computational complexity and memory, both of which raise scalability concerns. Recently, the interest has shifted to service architectures with low overhead. However, these newer service architectures only provide weak service guarantees, which do not always address the needs of applications. In this paper, we describe a service architecture that supports strong service guarantees, can be implemented with low computational complexity, and only requires to maintain little state information. A key mechanism of the proposed service architecture is that it addresses scheduling and buffer management in a single algorithm. The presented architecture offers no solution for controlling the amount of traffic that enters the network. Instead, we plan on exploiting feedback mechanisms of TCP congestion control algorithms for the purpose of regulating the traffic entering the network.
Full Text Available Early Intervention (EI services for children birth through two years of age are mandated by Part C of the Individuals with Disabilities Education Act (IDEA; however, personnel shortages, particularly in rural areas, limit access for children who qualify. Telerehabilitation has the potential to build capacity among caregivers and local providers as well as promote family-centered services through remote consultation. This article provides an overview of research related to telerehabilitation and early intervention services; discusses the feasibility of telerehabilitation within traditional EI service delivery models; examines telecommunications technology associated with telerehabilitation; and provides hypothetical case examples designed to illustrate potential applications of telerehabilitation in early intervention.
.... With higher levels of customer service, greater customer satisfaction will follow. This increased customer satisfaction leads to increased customer loyalty and retention, producing higher sales...
It has become essential for hospital managers to understand and measure consumer perspectives and service quality gaps, so that any perceived gap in delivery of service is identified and suitably addressed. A study was conducted at a peripheral service hospital to ascertain any service gap between consumer expectations and perceptions in respect of the hospital outpatient department (OPD) services. A cross-sectional study was conducted using SERVQUAL as the survey instrument, the instrument being validated for use in the hospital environment. Consumer ratings across 22 items of the survey instrument were collected in paired expectation and perception scores and then service quality gaps were identified and statistically analysed. Service quality gaps were identified to exist across all the five dimensions of the survey instrument, with statistically significant gaps across the dimensions of 'tangibles' and 'responsiveness.' The quality gaps were further validated by a total unweighted SERVQUAL score of (-) 1.63. The study concludes that significant service quality gaps existed in the delivery of the hospital OPD services, which need to be addressed by focused improvement efforts by the hospital management.
ITIL® has become the de facto standard in Service Management best practice processes and the lens through which the value of IT services is viewed and measured. ITIL, with its emphasis on standardizing IT processes and building a common language, helps you better manage and optimize the cost and quality of IT services.As organizations look to implement quality Service Management processes, the same questions repeatedly arise: How do all these processes interface with each other? How do the processes work within a culture of change and evolution? How can we easily communicate
Early Intervention (EI) services for children birth through two years of age are mandated by Part C of the Individuals with Disabilities Education Act (IDEA); however, personnel shortages, particularly in rural areas, limit access for children who qualify. Telerehabilitation has the potential to build capacity among caregivers and local providers as well as promote family-centered services through remote consultation. This article provides an overview of research related to telerehabilitation and early intervention services; discusses the feasibility of telerehabilitation within traditional EI service delivery models; examines telecommunications technology associated with telerehabilitation; and provides hypothetical case examples designed to illustrate potential applications of telerehabilitation in early intervention.
Paa Kobina Turkson
Full Text Available The study used logistic regression modelling to determine predictors of satisfaction with delivery of animal health care services for 889 clients (livestock and poultry keepers in periurban Ghana. Of the 15 indicators tested as predictors of satisfaction in this study, 8 were included in the best fit model. These were accessibility, availability of services, service charge, effectiveness, efficiency, quality of services, meeting client needs, and getting help. Efficiency and effectiveness were perceived by the respondents to be synonymous, as were service quality and effectiveness, as suggested by ORs>10 when cross tabulated. Therefore, one or the other could be used in future studies but not both to avoid collinearity. The identified predictors could be targeted for improvement in quality of service delivery to livestock and poultry keepers in Ghana.
Selen, Willem; Roos, Göran; Green, Roy
Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implemen...
Full Text Available Services are dominantly untouchable products which cannot be physically owned. Services promotion is difficult for its untouchables. Personal sale is very powerful in service companies because customers must interact with employees. Price is very important for service's companies. It has psychological role, economic role and it creates attitude for goal achievement. Marketing goal for nonprofit organizations is to get an answer from target market Development of marketing strategies of nonprofit organizations consists of defining and analyzing target market and creating and maintaining marketing mix. In nonprofit organizations product is usually an idea or a service. Promotion in nonprofit organizations is very important. Personal sale, promotional sale, advertising and publicity are used for communicating an idea and informing people about services.
Full Text Available Modern service-oriented systems are often built by reusing, and composing together, existing services distributed over the Internet. Service choreography is a possible form of service composition whose goal is to specify the interactions among participant services from a global perspective. In this paper, we formalize a method for the distributed and automated enforcement of service choreographies, and prove its correctness with respect to the realization of the specified choreography. The formalized method is implemented as part of a model-based tool chain released to support the development of choreography-based systems within the EU CHOReOS project. We illustrate our method at work on a distributed social proximity network scenario.
Grasso, V. F.; Cervone, G.; Singh, A.; Kafatos, M.
Every year natural disasters such as earthquakes, floods, hurricanes, tsunamis, etc. occur around the world, causing hundreds of thousands of deaths and injuries, billions of dollars in economic losses, and destroying natural landmarks and adveresely affecting ecosystems. Due to increasing urbanization, and increasingly higher percentage of the world's population living in megacities, the existence of nuclear power plants and other facilities whose potential destruction poses unacceptable high risks, natural hazards represent an increasing threat for economic losses, as well as risk to people and property. Warning systems represent an innovative and effective approach to mitigate the risks associated with natural hazards. Several state-of-the-art analyses show that early warning technologies are now available for most natural hazards and systems are already in operation in some parts of the world. Nevertheless, recent disasters such as the 2004 Indian Ocean tsunami, the 2005 Kashmir earthquake and the 2005 Katrina hurricane, highlighted inadequacies in early warning system technologies. Furthermore, not all available technologies are deployed in every part of the world, due to the lack of awareness and resources in the poorer countries, leaving very large and densely populated areas at risk. Efforts towards the development of a global warning system are necessary for filling the gaps of existing technologies. A globally comprehensive early warning system based on existing technologies will be a means to consolidate scientific knowledge, package it in a form usable to international and national decision makers and actively disseminate this information to protect people and properties. There is not a single information broker who searches and packages the policy relevant material and delivers it in an understandable format to the public and decision makers. A critical review of existing systems reveals the need for the innovative service. We propose here a Global
Amolochitis, Emmanouil; Christou, Ioannis T.; Tan, Zheng-Hua
AMORE is a hybrid recommendation system that provides movie recommendations for a major triple-play services provider in Greece. Combined with our own implementations of several user-, item-, and content-based recommendation algorithms, AMORE significantly outperforms other state-of-the-art imple......-of-the-art implementations both in solution quality and response time. AMORE currently serves daily recommendation requests for all active subscribers of the provider's video-on-demand services and has contributed to an increase of rental profits and customer retention....
Del Rio, N.; Pennington, D. D.; Pinheiro da Silva, P.; Benedict, K. K.
There are few data analysis services capable of understanding and consuming data coming from multiple data access services. This lack of interoperability between data access services and data analysis services is indeed a major roadblock for science because it prevents the reuse and repurposing of both data and analytical software to support new scientific discoveries. In this presentation, we discuss this problem in light of the Earth, Life, and Semantic Web (ELSEWEB) project funded through NASA's ACCESS Program. The project uses the University of Kansas' Lifemapper system as its analytical Web Service platform, which models potential future species distributions under scenarios of climate change. In an effort to broaden the range of scenarios to include land cover/land use change, ELSEWEB aims to streamline the flow of highly heterogeneous geographic, social, and geological data hosted at UNM's Earth Data Analysis Center (EDAC) through a collection of OGC Web Coverage Services into Lifemapper. In turn, this integration will enable new modeling of complex factors associated with biotic change such as health and infectious disease, that depend not only on climate change and species distributions, but also on other human/environmental interactions. In this presentation we discuss the integration of Lifemapper and EDAC data and model services, provided by a third party semantic system, known as VisKo, that (1) translates Lifemapper data requirements to EDAC service invocations and (2) pipes the data output from EDAC into Lifemapper. VisKo is supported by a knowledge base of web service descriptions that contains information about interface requirements as well as invocation details, including service parameters. VisKo ontologies are designed to capture the knowledge required by the system to orchestrate and execute service pipelines that perform scientist's required computation. The ELSEWEB project also aims to expand VisKo's original goal of building visualization
Full Text Available Abstract Background London has the largest proportion of tuberculosis (TB cases of any western European capital, with almost half of new cases drug-resistant. Prevalence varies considerably between and within boroughs with research suggesting inadequate control of TB transmission in London. Economic pressures may exacerbate the already considerable challenges for service organisation and delivery within this context. This paper presents selected findings from an evaluation of London’s TB services’ organisation, delivery, professional workforce and skill mix, intended to support development of a strategic framework for a pan-London TB service. These may also interest health service professionals and managers in TB services in the UK, other European cities and countries and in services currently delivered by multiple providers operating independently. Methods Objectives were: 1 To establish how London’s TB services are structured and delivered in relation to leadership, management, organisation and delivery, coordination, staffing and support; 2 To identify tools/models for calculating skill mix as a basis for identifying skill mix requirements in delivering TB services across London; 3 To inform a strategic framework for the delivery of a pan-London TB service, which may be applicable to other European cities. The multi-method service audit evaluation comprised documentary analysis, semi-structured interviews with TB service users (n = 10, lead TB health professionals and managers (n = 13 representing London’s five sectors and focus groups with TB nurses (n = 8 and non-London network professionals (n = 2. Results Findings showed TB services to be mainly hospital-based, with fewer community-based services. Documentary analysis and professionals’ interviews suggested difficulties with early access to services, low suspicion index amongst some GPs and restricted referral routes. Interviews indicated lack of managed
Wallhult, Elisabeth; Kenyon, Michelle; Liptrott, Sarah; Mank, Arno; Ní Chonghaile, Mairéad; Babic, Aleksandra; Bijkerk, Jacobine; Bompoint, Caroline; Corbacioglu, Selim; de Weijer, Roel; Fink, Claudia; Marktel, Sarah; Soni, Vivek; Sprenger, Sarah; Arjona, Eugenia Trigoso; Mohty, Mohamad
Although it is considered a relatively rare disorder, veno-occlusive disease (VOD) is one of the main causes of overall, non-relapse mortality associated with haematopoietic stem cell transplantation (HSCT). This article, based on the consensus opinion of haemato-oncology nurses, haemato-oncologists and pharmacists from both adult and paediatric services at the VOD International Multi-Disciplinary Advisory Board at the European Society for Blood and Marrow Transplantation (EBMT) meeting, Istanbul, 2015, aims to explore the multidisciplinary approach to care for the management of VOD, with an emphasis on current challenges in this area. The careful monitoring of HSCT patients allows early detection of the symptoms associated with VOD and timely treatment, ultimately improving patient outcomes. As part of a multidisciplinary team, nurses have an essential role to play, from pretransplant assessment to medical management and overall care of the patient. Physicians and pharmacists have a responsibility to facilitate education and training so that nurses can work effectively within that team. © 2016 John Wiley & Sons A/S. Published by John Wiley & Sons Ltd.
... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false How are core services and intensive services... applicable three methods of service delivery described in § 652.207(b)(2). These methods are: (a) Self-service; (b) Facilitated self-help service; and (c) Staff-assisted service. ...
Please note that the Registration Service (Bldg 55-1st floor) will be exceptionally open during the annual end of year closure from 10:00 to 12:00 on the following days: 22, 23, 26, 27,28, 29 et 30 December 2011 and 2,3, et 4 January 2012. All the activities related to the Registration Service will be operational: registration for contractors’ personnel; registrations for professional visits; access cards; car stickers; biometric registration. The Registration Service
A hands-on focused step-by-step tutorial to help you create Web Service applications using Dropwizard. If you are a software engineer or a web developer and want to learn more about building your own Web Service application, then this is the book for you. Basic knowledge of Java and RESTful Web Service concepts is assumed and familiarity with SQL/MySQL and command-line scripting would be helpful.
da Fonseca, Nelson L S
Cloud Services, Networking and Management provides a comprehensive overview of the cloud infrastructure and services, as well as their underlying management mechanisms, including data center virtualization and networking, cloud security and reliability, big data analytics, scientific and commercial applications. Special features of the book include: State-of-the-art content. Self-contained chapters for readers with specific interests. Includes commercial applications on Cloud (video services and games).
... Agriculture Regulations of the Department of Agriculture (Continued) RURAL BUSINESS-COOPERATIVE SERVICE AND RURAL UTILITIES SERVICE, DEPARTMENT OF AGRICULTURE SERVICING Servicing Business and Industry Guaranteed... borrower. Spreadsheets of the new financial statements must be included. (e) Additional expenditures. The...
... Resources for Schools Types of Emergencies Mobile Apps Military Families Emergency Communication Financial Assistance Deployment Information & Referral Services for Veterans Disaster Preparedness & Recovery ...
Full Text Available Switching cost is defined as possible costs that customers may encounter when they want to change the firm they buy service, and an important subject in terms of accounting services. Particularly, small business entrepreneurs’ not having knowledge about accounting procedures, and sharing private information with accounting firms make switching costs more important for accounting services. Thus, the aim of this study is to investigate the concept of switching costs (relational cost, procedural cost and financial cost, its determinants (perceived service quality, service importance, and service failures, and consequences (re-purchasing, and recommen ding to others. Theresearch was conducted on small business entrepreneurs in down-town of Balıkesir in Turkey. Total 405 small business entrepreneur owners were interviewed. According to results of the study, perceived service quality positively affects all dimensions of switching costs, significance of service positively affects procedural and relational costs, and service failures negatively affect procedural and relational costs. The results showed that while procedural and relational costs positively affect re-purchasing and recommending to others variables, financial cost did not have any effect on these variables.
Whelan, Christopher J; Wenny, Daniel G; Marquis, Robert J
Ecosystem services are natural processes that benefit humans. Birds contribute the four types of services recognized by the UN Millennium Ecosystem Assessment-provisioning, regulating, cultural, and supporting services. In this review, we concentrate primarily on supporting services, and to a lesser extent, provisioning and regulating services. As members of ecosystems, birds play many roles, including as predators, pollinators, scavengers, seed dispersers, seed predators, and ecosystem engineers. These ecosystem services fall into two subcategories: those that arise via behavior (like consumption of agricultural pests) and those that arise via bird products (like nests and guano). Characteristics of most birds make them quite special from the perspective of ecosystem services. Because most birds fly, they can respond to irruptive or pulsed resources in ways generally not possible for other vertebrates. Migratory species link ecosystem processes and fluxes that are separated by great distances and times. Although the economic value to humans contributed by most, if not all, of the supporting services has yet to be quantified, we believe they are important to humans. Our goals for this review are 1) to lay the groundwork on these services to facilitate future efforts to estimate their economic value, 2) to highlight gaps in our knowledge, and 3) to point to future directions for additional research.
Federal Laboratory Consortium — Purpose:Through Engineering Investigations (EIs), testing, development, evaluation and system integration of Aircraft Launch and Recovery Equipment (ALRE) in-service...
Urdidiales-Nieto, David; Navas-Delgado, Ismael; Aldana-Montes, José F
Web services play a key role in bioinformatics enabling the integration of database access and analysis of algorithms. However, Web service repositories do not usually publish information on the changes made to their registered Web services. Dynamism is directly related to the changes in the repositories (services registered or unregistered) and at service level (annotation changes). Thus, users, software clients or workflow based approaches lack enough relevant information to decide when they should review or re-execute a Web service or workflow to get updated or improved results. The dynamism of the repository could be a measure for workflow developers to re-check service availability and annotation changes in the services of interest to them. This paper presents a review on the most well-known Web service repositories in the life sciences including an analysis of their dynamism. Freshness is introduced in this paper, and has been used as the measure for the dynamism of these repositories. © 2017 The Authors. Published by Wiley-VCH Verlag GmbH & Co. KGaA.
Merlino, James I; Raman, Ananth
The Cleveland Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there and decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys, and it now draws hospital executives from around the world who want to study its practices. The Clinic's journey also holds Lessons for organizations outside health care that must suddenly compete by creating a superior customer experience. The authors, one of whom was critical to steering the hospital's transformation, detail the processes that allowed the Clinic to excel at patient satisfaction without jeopardizing its traditional strengths. Hospital leaders: Publicized the problem internally. Seeing the hospital's dismal service scores shocked employees into recognizing that serious flaws existed. Worked to understand patients' needs. Management commissioned studies to get at the root causes of dissatisfaction. Made everyone a caregiver. An enterprisewide program trained everyone, from physicians to janitors, to put the patient first. Increased employee engagement. The Clinic instituted a "caregiver celebration" program and redoubled other motivational efforts. Established new processes. For example, any patient, for any reason, can now make a same-day appointment with a single call. Set patients' expectations. Printed and online materials educate patients about their stays--before they're admitted. Operating a truly patient-centered organization, the authors conclude, isn't a program; it's a way of life.
Congress passed the Nuclear Waste Policy Act of 1982 (NWPA) and its amendments establishing the National policy for safely storing, transporting and disposing of spent nuclear fuel and high-level radioactive waste in a geologic repository. This legislation created the Office of Civilian Radioactive Waste Management (OCRWM) within the US Department of Energy (DOE) to develop an integrated system for the safe and efficient disposal of high-level radioactive waste. The NWPA, as amended, directs DOE to study in detail the Yucca Mountain site in Nevada as the only candidate site for the Nation`s geologic repository. In Nevada, the DOE/OCRWM Yucca Mountain Site Characterization Project Office (YMPO) manages scientific investigations to determine the suitability of Yucca Mountain for effectively isolating radioactive waste from the public and the environment. This Information Services Directory is intended to facilitate dissemination of information. The Directory is produced by the Education and Information Division of OCRWM`s Office of External Relations and will be updated periodically. This is the third such update since its issuance in August 1986. It is a reference document that lists the sources of program information available to States, Indian Tribes and the public.
Congress passed the Nuclear Waste Policy Act of 1982 (NWPA) and its amendments establishing the national policy for safely storing, transporting and disposing of spent nuclear fuel and high-level radioactive waste in a geologic repository. This legislation created the Office of Civilian Radioactive Waste Management (OCRWM) within the US Department of Energy (DOE) to develop an integrated system for the safe and efficient disposal of high-level radioactive waste. The NWPA, as amended, directs DOE to study in detail the Yucca Mountain site in Nevada as the only candidate site for the Nation`s geologic repository. This Information Services Directory is intended to facilitate dissemination of information. The Directory is produced by the Education and Information Division of OCRWM`s Office of External Relations and will be updated periodically. This is the third such update since its issuance in August 1986. It is a reference document that lists the sources of program information available to states, Indian tribes, and the public.
Burnett, Perry; Shemroske, Kenneth; Khayum, Mohammed
Scholarly attention regarding faculty involvement has primarily focused on faculty opinions of shared governance and faculty influence on institutional decision-making. There has been limited attention given to academic service productivity and the effectiveness of traditional approaches toward the accomplishment of faculty service requirements.…
van Sinderen, Marten J.; Cordeiro, J.; Ivanov, I.; Shishkov, Boris
Service-Oriented Architecture (SOA) was originally motivated by enterprise demands for better business-technology alignment and higher flexibility and reuse. SOA evolved from an initial set of ideas and principles to Web services (WS) standards now widely accepted by industry. The next phase of SOA
van Riel, A.C.R.; Calabretta, G.; Driessen, P.H.; Hillebrand, B.; Humphreys, A.; Krafft, M.; Beckers, S.F.M.
Purpose - The purpose of this paper is to investigate how the service constellation perspective affects innovation strategies and potentially contributes to the innovation literature, proposing a research agenda. Design/methodology/approach - By analyzing the notion of a service constellation, the
Riel, A.C.R. van; Calabretta, G.; Driessen, P.H.; Hillebrand, B.; Humphreys, A.; Krafft, M.; Beckers, S.F.M.
- Purpose – The purpose of this paper is to investigate how the service constellation perspective affects innovation strategies and potentially contributes to the innovation literature, proposing a research agenda. - Design/methodology/approach – By analyzing the notion of a service
Smith, Gareth; Smith, Alison; Clarke, Alison
Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…
Methodology: This study is a situational analysis of an existing forensic psychiatric service in the Eastern Cape. The design of the study was cross sectional. An audit questionnaire was utilised to collate quantitative data, which was submitted to Fort England Hospital, Grahamstown. A proposed prison mental health service ...
Terry C. Daniel; Andreas Muhar; Arne Arnberger; Olivier Aznar; James W. Boyd; Kai M.A. Chan; Robert Costanza; Thomas Elmqvist; Courtney G. Flint; Paul H. Gobster; A. Gret-Regamey; R. Lave; S. Muhar; M. Penker; R.G. Ribe; T. Schauppenlehner; T. Sikor; I. Soloviy; M. Spierenburg; K. Taczanowska; J. Tam; A. von der Dunk
Cultural ecosystem services (ES) are consistently recognized but not yet adequately defined or integrated within the ES framework. A substantial body of models, methods, and data relevant to cultural services has been developed within the social and behavioral sciences before and outside of the ES approach. A selective review of work in landscape aesthetics, cultural...
dents at the University of the Wit- watersrand to assess their intentions to emigrate, their reasons for emigrating and their attitudes to alternative civilian service. Ninety-five per cent of respondents still had military service obligations; 39% said ...
Daniel, T.C.; Muhar, A.; Arnberger, A.; Aznar, O.; Boyd, J.W.; Chan, K.M.A.; Costanza, R.; Elmqvist, T.; Flint, C.G.; Gobster, P.H.; Grêt-Regamey, A.; Lave, R.; Muhar, S.; Penker, M.; Ribe, R.G.; Schauppenlehner, T.; Sikor, T.; Soloviy, I.; Spierenburg, M.J.; Taczanowska, K.; Tam, J.; Dunk, A. von der
Cultural ecosystem services (ES) are consistently recognized but not yet adequately defined or integrated within the ES framework. A substantial body of models, methods, and data relevant to cultural services has been developed within the social and behavioral sciences before and outside of the ES
This food production, management, and services teacher guide contains nine units: (1) orientation; (2) types of service; (3) table settings; (4) dining room personnel; (5) dining room procedures; (6) side work; (7) guest/employee relationships; (8) sales techniques; and (9) safety and sanitation. Suggestions are included to increase reinforcement…
Machovec, George S.
Discusses the EBSCO decision to stop its traditional commercial document delivery business. High prices for copyright clearance, government subsidized services, electronic formats available on the Internet, Web-based services, and consortium-based licensing activities are discussed as influencing the market for document delivery. (LRW)
Giard, Vincent; Balin, Savas
The authors aim to contribute to the research on improvement of service quality and on service design by discussing service concepts through a process oriented approach. They begin by reviewing the service definitions given by some well known researchers working on service. They propose a new process oriented service classification which helps to challenge the validity of some service characteristics. They point out similarities between manufacturing and service production and discuss good-se...
: In the recent year, web service selection is becoming more and more prominent due to the large impact the web service in e-commerce.In selecting best services, several candidate services with similar capabilities are provided by different service providers. The question is, how upon a request over a B2B integration scenario, the system chooses a service among several candidate services offering a capability satisfying its requests? The Quality of service presents the key factor to answer th...
Western Australia's emergency services like the Bush Fire Service, State Emergency Service and the Fire and Rescue Service is being brought together under the roof of the Fire and Emergency Services Authority (FESA) of WA...
... 47 Telecommunication 5 2010-10-01 2010-10-01 false Service areas. 101.523 Section 101.523... SERVICES 24 GHz Service and Digital Electronic Message Service § 101.523 Service areas. (a) The service areas for 24 GHz are Economic Areas (EAs) as defined in this paragraph (a). The Bureau of Economic...
... 12 Banks and Banking 6 2010-01-01 2010-01-01 false Service. 622.19 Section 622.19 Banks and... Formal Hearings § 622.19 Service. (a) Service. Except as otherwise provided in these rules, each party... each of the parties. Service may be by personal service, private delivery service, or by express...
... 39 Postal Service 1 2010-07-01 2010-07-01 false Service. 913.2 Section 913.2 Postal Service UNITED STATES POSTAL SERVICE PROCEDURES PROCEDURES FOR THE ISSUANCE OF ADMINISTRATIVE SUBPOENAS UNDER 39 U.S.C. 3016 § 913.2 Service. (a) Service within the United States. A subpoena issued under this section may be...
The need for specialized training for Librarians and collaborative services were proposed to ensure high quality service. The need to train students and create more awareness for the service is also mentioned. Keywords: digital libraries, digital reference service, information service, reference service, libraries ...
...: The Service Regulations Committee will meet at the Embassy Suites Hotel, Denver--International Airport... Fish and Wildlife Service Service Regulations Committee Meeting AGENCY: Fish and Wildlife Service, Interior. ACTION: Notice of meeting. SUMMARY: The Fish and Wildlife Service (hereinafter Service) will...
Hoefer, C.N.; Karagiannis, Georgios
Cloud computing is a highly discussed topic, and many big players of the software industry are entering the development of cloud services. Several companies want to explore the possibilities and benefits of cloud computing, but with the amount of cloud computing services increasing quickly, the need
Telecommunications and Universal Service : International Experience in the Context of South African Policy Reform. Couverture du livre Telecommunications and Universal Service : International Experience in the Context of South African. Author(s):. Seán Ó Siochrú. Publisher(s):. CRDI. January 1, 1996. ISBN: Épuisé.
Drucker, Peter F.
Important factors in managing a public service institution include knowing the publics served, phasing out an old program when introducing a new one, defining the roles of administrators and professionals, integrating individuals and the institution, and making the public aware of the value of the service performed. (PF)
... AFFAIRS 38 CFR Part 17 RIN 2900-AN51 Service Dogs AGENCY: Department of Veterans Affairs. ACTION: Proposed... veterans in need of service dogs. Under current regulations, VA provides benefits to veterans with guide dogs, and this rulemaking would broaden and clarify those benefits. This rulemaking would also...
Schroter, Matthias; Stumpf, Klara H.; Loos, Jacqueline; Oudenhoven, van Alexander P.E.; Böhnke-Henrichs, Anne; Abson, David J.
Ecosystem services and sustainability have become prominent concepts in international policy and research agendas. However, a common conceptual ground between these concepts is currently underdeveloped. In particular, a vision is missing on how to align ecosystem services with overarching