WorldWideScience

Sample records for unix workstation customers

  1. Real-time on a standard UNIX workstation?

    International Nuclear Information System (INIS)

    Glanzman, T.

    1992-09-01

    This is a report of an ongoing R ampersand D project which is investigating the use of standard UNIX workstations for the real-time data acquisition from a major new experimental initiative, the SLAC B Factory (PEP II). For this work an IBM RS/6000 workstation running the AIX operating system is used. Real-time extensions to the UNIX operating system are explored and performance measured. These extensions comprise a set of AIX-specific and POSIX-compliant system services. Benchmark comparisons are made with embedded processor technologies. Results are presented for a simple prototype on-line system for laboratory-testing of a new prototype drift chamber

  2. Montecarlo Simulations for a Lep Experiment with Unix Workstation Clusters

    Science.gov (United States)

    Bonesini, M.; Calegari, A.; Rossi, P.; Rossi, V.

    Modular systems of RISC CPU based computers have been implemented for large productions of Montecarlo simulated events for the DELPHI experiment at CERN. From a pilot system based on DEC 5000 CPU’s, a full size system based on a CONVEX C3820 UNIX supercomputer and a cluster of HP 735 workstations has been put into operation as a joint effort between INFN Milano and CILEA.

  3. The transition of GTDS to the Unix workstation environment

    Science.gov (United States)

    Carter, D.; Metzinger, R.; Proulx, R.; Cefola, P.

    1995-01-01

    Future Flight Dynamics systems should take advantage of the possibilities provided by current and future generations of low-cost, high performance workstation computing environments with Graphical User Interface. The port of the existing mainframe Flight Dynamics systems to the workstation environment offers an economic approach for combining the tremendous engineering heritage that has been encapsulated in these systems with the advantages of the new computing environments. This paper will describe the successful transition of the Draper Laboratory R&D version of GTDS (Goddard Trajectory Determination System) from the IBM Mainframe to the Unix workstation environment. The approach will be a mix of historical timeline notes, descriptions of the technical problems overcome, and descriptions of associated SQA (software quality assurance) issues.

  4. A RISC/UNIX workstation second stage trigger

    International Nuclear Information System (INIS)

    Foreman, W.M.; Amann, J.F.; Fu, S.; Kozlowski, T.; Naivar, F.J.; Oothoudt, M.A.; Shelley, F.

    1992-01-01

    Recent advances in Reduced Instruction Set Computer (RISC) workstations have greatly altered the economics of processing power available for experiments. In addition VME interfaces available for many of these workstations make it possible to use them in experiment frontends for filtering and compressing data. Such a second stage trigger has been implemented at LAMPF using a commercially available workstation and VME interface. The implementation is described and measurements of data transfer speeds are presented in this paper

  5. A real-time data-acquisition and analysis system with distributed UNIX workstations

    International Nuclear Information System (INIS)

    Yamashita, H.; Miyamoto, K.; Maruyama, K.; Hirosawa, H.; Nakayoshi, K.; Emura, T.; Sumi, Y.

    1996-01-01

    A compact data-acquisition system using three RISC/UNIX TM workstations (SUN TM /SPARCstation TM ) with real-time capabilities of monitoring and analysis has been developed for the study of photonuclear reactions with the large-acceptance spectrometer TAGX. One workstation acquires data from memory modules in the front-end electronics (CAMAC and TKO) with a maximum speed of 300 Kbytes/s, where data size times instantaneous rate is 1 Kbyte x 300 Hz. Another workstation, which has real-time capability for run monitoring, gets the data with a buffer manager called NOVA. The third workstation analyzes the data and reconstructs the event. In addition to a general hardware and software description, priority settings and run control by shell scripts are described. This system has recently been used successfully in a two month long experiment. (orig.)

  6. Integrating UNIX workstation into existing online data acquisition systems for Fermilab experiments

    International Nuclear Information System (INIS)

    Oleynik, G.

    1991-03-01

    With the availability of cost effective computing prior from multiple vendors of UNIX workstations, experiments at Fermilab are adding such computers to their VMS based online data acquisition systems. In anticipation of this trend, we have extended the software products available in our widely used VAXONLINE and PANDA data acquisition software systems, to provide support for integrating these workstations into existing distributed online systems. The software packages we are providing pave the way for the smooth migration of applications from the current Data Acquisition Host and Monitoring computers running the VMS operating systems, to UNIX based computers of various flavors. We report on software for Online Event Distribution from VAXONLINE and PANDA, integration of Message Reporting Facilities, and a framework under UNIX for experiments to monitor and view the raw event data produced at any level in their DA system. We have developed software that allows host UNIX computers to communicate with intelligent front-end embedded read-out controllers and processor boards running the pSOS operating system. Both RS-232 and Ethernet control paths are supported. This enables calibration and hardware monitoring applications to be migrated to these platforms. 6 refs., 5 figs

  7. Progress of data processing system in JT-60 utilizing the UNIX-based workstations

    International Nuclear Information System (INIS)

    Sakata, Shinya; Kiyono, Kimihiro; Oshima, Takayuki; Sato, Minoru; Ozeki, Takahisa

    2007-07-01

    JT-60 data processing system (DPS) possesses three-level hierarchy. At the top level of hierarchy is JT-60 inter-shot processor (MSP-ISP), which is a mainframe computer, provides communication with the JT-60 supervisory control system and supervises the internal communication inside the DPS. The middle level of hierarchy has minicomputers and the bottom level of hierarchy has individual diagnostic subsystems, which consist of the CAMAC and VME modules. To meet the demand for advanced diagnostics, the DPS has been progressed in stages from a three-level hierarchy system, which was dependent on the processing power of the MSP-ISP, to a two-level hierarchy system, which is decentralized data processing system (New-DPS) by utilizing the UNIX-based workstations and network technology. This replacement had been accomplished, and the New-DPS has been started to operate in October 2005. In this report, we describe the development and improvement of the New-DPS, whose functions were decentralized from the MSP-ISP to the UNIX-based workstations. (author)

  8. Development of a new discharge control system utilizing UNIX workstations and VME-bus systems for JT-60

    Energy Technology Data Exchange (ETDEWEB)

    Akasaka, Hiromi; Sueoka, Michiharu; Takano, Shoji; Totsuka, Toshiyuki; Yonekawa, Izuru; Kurihara, Kenichi; Kimura, Toyoaki [Japan Atomic Energy Research Inst., Naka, Ibaraki (Japan). Naka Fusion Research Establishment

    2002-01-01

    The JT-60 discharge control system, which had used HIDIC-80E 16 bit mini-computers and CAMAC systems since the start of JT-60 experiment in 1985, was renewed in March, 2001. The new system consists of a UNIX workstation and a VME-bus system, and features a distributed control system. The workstation performs message communication with a VME-bus system and controllers of JT-60 sub-systems and processing for discharge control because of its flexibility to construction of a new network and modifications of software. The VME-bus system performs discharge sequence control because it is suitable for fast real time control and flexible to the hardware extension. The replacement has improved the control function and reliability of the discharge control system and also has provided sufficient performance necessary for future modifications of JT-60. The new system has been running successfully since April 2001. The data acquisition speed was confirmed to be twice faster than the previous one. This report describes major functions of the discharge control system, technical ideas for developing the system and results of the initial operation in detail. (author)

  9. A secure file manager for UNIX

    Energy Technology Data Exchange (ETDEWEB)

    DeVries, R.G.

    1990-12-31

    The development of a secure file management system for a UNIX-based computer facility with supercomputers and workstations is described. Specifically, UNIX in its usual form does not address: (1) Operation which would satisfy rigorous security requirements. (2) Online space management in an environment where total data demands would be many times the actual online capacity. (3) Making the file management system part of a computer network in which users of any computer in the local network could retrieve data generated on any other computer in the network. The characteristics of UNIX can be exploited to develop a portable, secure file manager which would operate on computer systems ranging from workstations to supercomputers. Implementation considerations making unusual use of UNIX features, rather than requiring extensive internal system changes, are described, and implementation using the Cray Research Inc. UNICOS operating system is outlined.

  10. CERN's common Unix and X terminal environment

    International Nuclear Information System (INIS)

    Cass, Tony

    1996-01-01

    The Desktop Infrastructure Group of CERN's Computing and Networks Division has developed a Common Unix and X Terminal Environment to case the migration to Unix based Interactive Computing. The CUTE architecture relies on a distributed flesystem - currently Transarc's AFS - to enable essentially interchangeable client workstation to access both home directory and program files transparently. Additionally, we provide a suite of programs to configure workstations for CUTE and to ensure continued compatibility. This paper describes the different components and the development of the CUTE architecture. (author)

  11. Utilities in UNIX; Programas de Utilidad UNIX

    Energy Technology Data Exchange (ETDEWEB)

    Perez, L

    2002-07-01

    This manual goes to the users with some or much experience in the unix operating system. In such manner that they can get more efficiency using the unix of the most vendors. Include the majority of UNIX commands, shell built-in functions to create scripts, and a brief explication of the variables in several environments. In addition, other products are included, more and more integrated in the most of the unix operating systems. For example; the scanning and processing language awk, the print server LPRng, GNU utilities, batch subsystem, etc. The manual was initially based in an specific unix. But it had been written for use of the most unix that exist: Tru64 unix, aix, iris, hpux, solaris y linux. In this way, many examples in the chapter had been included. The purpose of this manual is to provide an UNIX reference for advanced users in any of the unix operating systems family. (Author)

  12. Development of a UNIX network compatible reactivity computer

    International Nuclear Information System (INIS)

    Sanchez, R.F.; Edwards, R.M.

    1996-01-01

    A state-of-the-art UNIX network compatible controller and UNIX host workstation with MATLAB/SIMULINK software were used to develop, implement, and validate a digital reactivity calculation. An objective of the development was to determine why a Macintosh-based reactivity computer reactivity output drifted intolerably

  13. Work with Apple's Rhapsody Operating System which Allows Simultaneous UNIX Program Development, UNIX Program Execution, and PC Application Execution

    OpenAIRE

    Summers, Don; Riley, Chris; Cremaldi, Lucien; Sanders, David

    2001-01-01

    Over the past decade, UNIX workstations have provided a very powerful program development environment. However, workstations are more expensive than PCs and Macintoshes and require a system manager for day-to-day tasks such as disk backup, adding users, and setting up print queues. Native commercial software for system maintenance and "PC applications" has been lacking under UNIX. Apple's new Rhapsody operating system puts the current MacOS on a NeXT UNIX foundation and adds an enhanced NeXTS...

  14. Utilities in UNIX

    International Nuclear Information System (INIS)

    Perez, L.

    2002-01-01

    This manual goes to the users with some or much experience in the unix operating system. In such manner that they can get more efficiency using the unix of the most vendors. Include the majority of UNIX commands, shell built-in functions to create scripts, and a brief explication of the variables in several environments. In addition, other products are included, more and more integrated in the most of the unix operating systems. For example: the scanning and processing language awk, the print server LPRng, GNU Utilities, batch subsystem, etc. The manual was initially based in an specific unix. But it and been written for use of the most unix that exist: Tru64 unix, aix, iris, hpux. solaris y linux. In this way, many examples in the chapter had been included. The purpose of this manual is to provide an UNIX reference for advanced users in any of the unix operating systems family. (Author)

  15. Fermi UNIX trademark environment

    International Nuclear Information System (INIS)

    Nicholls, J.

    1991-03-01

    The introduction of UNIX at Fermilab involves multiple platforms and multiple vendors. Additionally, a single user may have to use more than one platform. This heterogeneity and multiplicity makes it necessary to define a Fermilab environment for UNIX so that as much as possible the systems ''look and feel'' the same. We describe our environment, including both the commercial products and the local tools used to support it. Other products designed for the UNIX environment are also described. 19 refs

  16. EPRI engineering workstation software - Discussion and demonstration

    International Nuclear Information System (INIS)

    Stewart, R.P.; Peterson, C.E.; Agee, L.J.

    1992-01-01

    Computing technology is undergoing significant changes with respect to engineering applications in the electric utility industry. These changes result mainly from the introduction of several UNIX workstations that provide mainframe calculational capability at much lower costs. The workstations are being coupled with microcomputers through local area networks to provide engineering groups with a powerful and versatile analysis capability. PEGASYS, the Professional Engineering Graphic Analysis System, is a software package for use with engineering analysis codes executing in a workstation environment. PEGASYS has a menu driven, user-friendly interface to provide pre-execution support for preparing unput and graphical packages for post-execution analysis and on-line monitoring capability for engineering codes. The initial application of this software is for use with RETRAN-02 operating on an IBM RS/6000 workstation using X-Windows/UNIX and a personal computer under DOS

  17. VMware workstation

    CERN Document Server

    van Vugt, Sander

    2013-01-01

    This book is a practical, step-by-step guide to creating and managing virtual machines using VMware Workstation.VMware Workstation: No Experience Necessary is for developers as well as system administrators who want to efficiently set up a test environment .You should have basic networking knowledge, and prior experience with Virtual Machines and VMware Player would be beneficial

  18. San Onofre 2/3 simulator: The move from Unix to Windows

    International Nuclear Information System (INIS)

    Paquette, C.; Desouky, C.; Gagnon, V.

    2006-01-01

    CAE has been developing nuclear power plant (NPP) simulators for over 30 years for customers around the world. While numerous operating systems are used today for simulators, many of the existing simulators were developed to run on workstation-type computers using a variant of the Unix operating system. Today, thanks to the advances in the power and capabilities of Personal Computers (PC's), and because most simulators will eventually need to be upgraded, more and more of these RISC processor-based simulators will be converted to PC-based platforms running either the Windows or Linux operating systems. CAE's multi-platform simulation environment runs on the UNIX Linux and Windows operating systems, enabling simulators to be 'open' and highly interoperable systems using industry-standard software components and methods. The result is simulators that are easier to maintain and modify as reference plants evolve. In early January 2003, CAE set out to upgrade Southern California Edison's San Onofre Unit 2/3 UNIX-based simulator with its latest integrated simulation environment. This environment includes CAE's instructor station Isis, the latest ROSE modeling and runtime tool, as well as the deployment of a new reactor kinetics model (COMET) and new nuclear steam supply system (ANTHEM2000). The chosen simulation platform is PC-based and runs the Windows XP operating system. The main features and achievements of the San Onofre 2/3 Simulator's modernization from RISC/Unix to Intel/Windows XP, running CAE's current simulation environment, is the subject of this paper. (author)

  19. The Fermi Unix Environment - Dealing with Adolescence

    Science.gov (United States)

    Pordes, Ruth; Nicholls, Judy; Wicks, Matt

    Fermilab's Computing Division started early in the definition implemention and promulgation of a common environment for Users across the Laboratory's UNIX platforms and installations. Based on our experience over nearly five years, we discuss the status of the effort ongoing developments and needs, some analysis of where we could have done better, and identify future directions to allow us to provide better and more complete service to our customers. In particular, with the power of the new PCs making enthusiastic converts of physicists to the pc world, we are faced with the challenge of expanding the paradigm to non-UNIX platforms in a uniform and consistent way.

  20. A unix configuration engine

    International Nuclear Information System (INIS)

    Burgess, M.

    1994-06-01

    A high level description language is presented for the purpose of automatically configuring large heterogeneous networked unix environments, based on class-oriented abstractions. The configuration engine is portable and easily extensible

  1. UNIX by examples

    International Nuclear Information System (INIS)

    Nee, F.

    1990-10-01

    This report discusses the following topics on UNIX basis programming: file structure; frequently used commands/utilities; control structures used in shell script; c-shell programming; and bourne shell programming

  2. Unix Application Migration Guide

    CERN Document Server

    Microsoft. Redmond

    2003-01-01

    Drawing on the experience of Microsoft consultants working in the field, as well as external organizations that have migrated from UNIX to Microsoft® Windows®, this guide offers practical, prescriptive guidance on the issues you are likely to face when porting existing UNIX applications to the Windows operating system environment. Senior IT decision makers, network managers, and operations managers will get real-world guidance and best practices on planning and implementation issues to understand the different methods through which migration or co-existence can be accomplished. Also detailing

  3. Unix Security Cookbook

    Science.gov (United States)

    Rehan, S. C.

    This document has been written to help Site Managers secure their Unix hosts from being compromised by hackers. I have given brief introductions to the security tools along with downloading, configuring and running information. I have also included a section on my recommendations for installing these security tools starting from an absolute minimum security requirement.

  4. HUMPF [Heterogeneous Unix Montecarlo Production Facility] users guide

    International Nuclear Information System (INIS)

    Cahill, P.; Edgecock, R.; Fisher, S.M.; Gee, C.N.P.; Gordon, J.C.; Kidd, T.; Leake, J.; Rigby, D.J.; Roberts, J.H.C.

    1992-11-01

    The Heterogenous Unix Monte Carlo Production Facility (HUMPF) simplifies the running of particle physics simulation programs on Unix workstations. Monte Carlo is the largest consumer of IBM (CPU) capacity within the Atlas centre at Rutherford Appleton Laboratory (RAL). It is likely that the future computing requirements of the LEP and HERA experiments cannot be satisfied by the IBM 3090 system. HUMPF adds extra capacity, and can be expanded with minimal effort. Monte Carlo programs are CPU-bound, and make little use of the vector or the input/output capacity of the IBM 3090. Such programs are therefore excellent candidates to use the spare capacity of powerful workstations. The main data storage is still handled centrally by the IBM 3090 and its peripherals. The HUMPF facility is suitable for any program with a similar profile. (author)

  5. The hybrid UNIX controller for real-time data acquisition

    International Nuclear Information System (INIS)

    Huesman, R.H.; Klein, G.J.; Fleming, T.K.

    1996-01-01

    The authors describe a hybrid data acquisition architecture integrating a conventional UNIX workstation with CAMAC-based real-time hardware. The system combines the high-level programming simplicity and user interface of a UNIX workstation with the low-level timing control available from conventional real-time hardware. They detail this architecture as it has been implemented for control of the Donner 600-Crystal Positron Tomograph (PET600). Low-level data acquisition is carried out in this system using eight LeCroy 3588 histogrammers, which together after derandomization, acquire events at rates up to 4 MHz, and two dedicated Motorola 6809 microprocessors, which arbitrate fine timing control during acquisition. A SUN Microsystems UNIX workstation is used for high-level control, allowing an easily extensible user interface in an X-Windows environment, as well as real-time communications to the low-level acquisition units. Communication between the high- and low-level units is carried out via a Jorway 73A SCSI-CAMAC crate controller and a serial interface. For this application, the hybrid configuration segments low from high-level control for ease of maintenance and provided a low-cost upgrade from dated high-level control hardware

  6. Implementation of the ALEPH detector simulation code using UNIX with on-line graphics display

    International Nuclear Information System (INIS)

    Corden, M.J.; Georgiopoulos, C.H.; Mermikides, M.E.; Streets, J.

    1989-01-01

    GALEPH, the detector simulation program of the ALEPH detector was ported to an ETA10 running under ATandT UNIX System 5. The program on the ETA10 can be driven using standard UNIX socket connections between the ETA and a Silicon Graphics Iris-3020 workstation. The simulated data on the ETA are transferred, using the machine independent binary format EPIO, and displayed on the workstation using a locally developed software package for the visualization of the ALEPH detector. The client (Iris-3020) can also pass parameters to the server (ETA10) and thus interactively change the type of events produced using the same socket connection. (orig.)

  7. Experiments with general purpose visualization software on a unix workstation

    Energy Technology Data Exchange (ETDEWEB)

    Adam, G

    1995-10-01

    A study was performed on the opportunity of buying, for the ICTP use, one of the following visualization systems: Advanced Visualization Systems (AVS) - release 5.02 IRIS Explorer - release 2.2 from NAG IBM Data Explorer (DX) - release 2.1.5 Khoros - Developer`s Release 2.0+p2. Criteria for an optimal choice were defined and it was concluded that none of these visualization systems would be a good today compromise. Conservative consideration of the market opportunities shows that substantially improved releases of these systems are expected to be operational within at most an year. For short term period, the ratio benefit to burden still makes public domain low-end graphics attractive. (author).

  8. Experiments with general purpose visualization software on a unix workstation

    International Nuclear Information System (INIS)

    Adam, G.

    1995-10-01

    A study was performed on the opportunity of buying, for the ICTP use, one of the following visualization systems: Advanced Visualization Systems (AVS) - release 5.02 IRIS Explorer - release 2.2 from NAG IBM Data Explorer (DX) - release 2.1.5 Khoros - Developer's Release 2.0+p2. Criteria for an optimal choice were defined and it was concluded that none of these visualization systems would be a good today compromise. Conservative consideration of the market opportunities shows that substantially improved releases of these systems are expected to be operational within at most an year. For short term period, the ratio benefit to burden still makes public domain low-end graphics attractive. (author)

  9. Practical Unix and Internet Security

    CERN Document Server

    Garfinkel, Simson; Spafford, Gene

    2003-01-01

    When Practical Unix Security was first published more than a decade ago, it became an instant classic. Crammed with information about host security, it saved many a Unix system administrator from disaster. The second edition added much-needed Internet security coverage and doubled the size of the original volume. The third edition is a comprehensive update of this very popular book - a companion for the Unix/Linux system administrator who needs to secure his or her organization's system, networks, and web presence in an increasingly hostile world. Focusing on the four most popular Unix varia

  10. A worldwide flock of Condors : load sharing among workstation clusters

    NARCIS (Netherlands)

    Epema, D.H.J.; Livny, M.; Dantzig, van R.; Evers, X.; Pruyne, J.

    1996-01-01

    Condor is a distributed batch system for sharing the workload of compute-intensive jobs in a pool of unix workstations connected by a network. In such a Condor pool, idle machines are spotted by Condor and allocated to queued jobs, thus putting otherwise unutilized capacity to efficient use. When

  11. Unix version of CALOR89 for calorimeter applications

    International Nuclear Information System (INIS)

    Handler, T.

    1992-01-01

    CALOR89 is a system of coupled Monte Carlo particle transport computer codes which has been successfully employed for the estimation of calorimeter parameters in High Energy Physics. In the past CALOR89 has been running on various IBM machines and on CRAY X-MP at Lawrence Livermore Lab. These machines had non-unix operating systems. In this report we present a UNIX version of CALOR89, which is especially suited for the UNIX work stations. Moreover CALOR89 is also been supplemented with two new program packages which makes it more user friendly. CALPREP is a program for the preparation of the input files for CALOR89 in general geometry and ANALYZ is an analysis package to extract the final results from CALOR89 relevant to calorimeters. This report also provides two script files LCALOR and PCALOR. LCALOR runs CALOR89 sequences of programs and EGS4 for a given configuration sequentially on a single processor and PCALOR concurrently on a multiprocessor unix workstation

  12. A small Unix-based data acquisition system

    International Nuclear Information System (INIS)

    Engberg, D.; Glanzman, T.

    1993-06-01

    The proposed SLAC B Factory detector plans to use Unix-based machines for all aspects of computing, including real-time data acquisition and experimental control. An R ampersand D program has been established to investigate the use of Unix in the various aspects of experimental computation. Earlier R ampersand D work investigated the basic real-time aspects of the IBM RS/6000 workstation running AIX. The next step in this R ampersand D is the construction of prototype data acquisition system which attempts to exercise many of the features needed in the final on-line system in a realistic situation. For this project, we have combined efforts with a team studying the use of novel cell designs and gas mixtures in a new prototype drift chamber

  13. Nuclear plant analyzer desktop workstation

    International Nuclear Information System (INIS)

    Beelman, R.J.

    1990-01-01

    In 1983 the U.S. Nuclear Regulatory Commission (USNRC) commissioned the Idaho National Engineering Laboratory (INEL) to develop a Nuclear Plant Analyzer (NPA). The NPA was envisioned as a graphical aid to assist reactor safety analysts in comprehending the results of thermal-hydraulic code calculations. The development was to proceed in three distinct phases culminating in a desktop reactor safety workstation. The desktop NPA is now complete. The desktop NPA is a microcomputer based reactor transient simulation, visualization and analysis tool developed at INEL to assist an analyst in evaluating the transient behavior of nuclear power plants by means of graphic displays. The NPA desktop workstation integrates advanced reactor simulation codes with online computer graphics allowing reactor plant transient simulation and graphical presentation of results. The graphics software, written exclusively in ANSI standard C and FORTRAN 77 and implemented over the UNIX/X-windows operating environment, is modular and is designed to interface to the NRC's suite of advanced thermal-hydraulic codes to the extent allowed by that code. Currently, full, interactive, desktop NPA capabilities are realized only with RELAP5

  14. Videoconferencing using workstations in the ATLAS collaboration

    International Nuclear Information System (INIS)

    Onions, C.; Blokzijl, K. Bos

    1994-01-01

    The ATLAS collaboration consists of about 1000 physicists from close to 100 institutes around the world. This number is expected to grow over the coming years. The authors realized that they needed to do something to allow people to participate in meetings held at CERN without having to travel and hence they started a pilot project in July, 1993 to look into this. Colleagues from Nikhef already had experience of international network meetings (e.g. RIPE) using standard UNIX workstations and public domain software tools using the MBONE, hence they investigated this as a first priority

  15. Implementation of a control system test environment in UNIX

    International Nuclear Information System (INIS)

    Brittain, C.R.; Otaduy, P.J.; Rovere, L.A.

    1990-01-01

    This paper discusses how UNIX features such as shared memory, remote procedure calls, and signalling have been used to implement a distributed computational environment ideal for the development and testing of digital control systems. The resulting environment -based on features commonly available in commercial workstations- is flexible, allows process simulation and controller development to proceed in parallel, and provides for testing and validation in a realistic environment. In addition, the use of shared memory to exchange data allows other tasks such as user interfaces and recorders to be added without affecting the process simulation or controllers. A library of functions is presented which provides a simple interface to using the features described. These functions can be used in either C or FORTRAN programs and have been tested on a network of Sun workstations and an ENCORE parallel computer. 6 refs., 2 figs

  16. A computer graphics pilot project - Spacecraft mission support with an interactive graphics workstation

    Science.gov (United States)

    Hagedorn, John; Ehrner, Marie-Jacqueline; Reese, Jodi; Chang, Kan; Tseng, Irene

    1986-01-01

    The NASA Computer Graphics Pilot Project was undertaken to enhance the quality control, productivity and efficiency of mission support operations at the Goddard Operations Support Computing Facility. The Project evolved into a set of demonstration programs for graphics intensive simulated control room operations, particularly in connection with the complex space missions that began in the 1980s. Complex mission mean more data. Graphic displays are a means to reduce the probabilities of operator errors. Workstations were selected with 1024 x 768 pixel color displays controlled by a custom VLSI chip coupled to an MC68010 chip running UNIX within a shell that permits operations through the medium of mouse-accessed pulldown window menus. The distributed workstations run off a host NAS 8040 computer. Applications of the system for tracking spacecraft orbits and monitoring Shuttle payload handling illustrate the system capabilities, noting the built-in capabilities of shifting the point of view and rotating and zooming in on three-dimensional views of spacecraft.

  17. Mac OS X for Unix Geeks (Leopard)

    CERN Document Server

    Rothman, Ernest E; Rosen, Rich

    2009-01-01

    If you've been lured to Mac OS X because of its Unix roots, this invaluable book serves as a bridge between Apple's Darwin OS and the more traditional Unix systems. The new edition offers a complete tour of Mac OS X's Unix shell for Leopard and Tiger, and helps you find the facilities that replace or correspond to standard Unix utilities. Learn how to compile code, link to libraries, and port Unix software to Mac OS X and much more with this concise guide.

  18. FEAT - FAILURE ENVIRONMENT ANALYSIS TOOL (UNIX VERSION)

    Science.gov (United States)

    Pack, G.

    1994-01-01

    coprocessor or coprocessor emulator and a color monitor (or one with 256 gray scale capability). A minimum of 4Mb of free RAM is highly recommended. The UNIX version of FEAT includes both FEAT v3.6 for the Macintosh and XFEAT. XFEAT is written in C-language for Sun series workstations running SunOS, SGI workstations running IRIX, DECstations running ULTRIX, and Intergraph workstations running CLIX version 6. It requires the MIT X Window System, Version 11 Revision 4, with OSF/Motif 1.1.3, and 16Mb of RAM. The standard distribution medium for FEAT 3.6 (Macintosh version) is a set of three 3.5 inch Macintosh format diskettes. The standard distribution package for the UNIX version includes the three FEAT 3.6 Macintosh diskettes plus a .25 inch streaming magnetic tape cartridge (QIC-24) in UNIX tar format which contains XFEAT. Alternate distribution media and formats for XFEAT are available upon request. FEAT has been under development since 1990. Both FEAT v3.6 for the Macintosh and XFEAT v3.5 were released in 1993.

  19. Mac OS X Tiger for Unix Geeks

    CERN Document Server

    Jepson, Brian

    2005-01-01

    If you're one of the many Unix developers drawn to Mac OS X for its Unix core, you'll find yourself in surprisingly unfamiliar territory. Unix and Mac OS X are kissing cousins, but there are enough pitfalls and minefields in going from one to another that even a Unix guru can stumble, and most guides to Mac OS X are written for Mac aficionados. For a Unix developer, approaching Tiger from the Mac side is a bit like learning Russian by reading the Russian side of a Russian-English dictionary. Fortunately, O'Reilly has been the Unix authority for over 25 years, and in Mac OS X Tiger for Unix Gee

  20. UNIX code management and distribution

    International Nuclear Information System (INIS)

    Hung, T.; Kunz, P.F.

    1992-09-01

    We describe a code management and distribution system based on tools freely available for the UNIX systems. At the master site, version control is managed with CVS, which is a layer on top of RCS, and distribution is done via NFS mounted file systems. At remote sites, small modifications to CVS provide for interactive transactions with the CVS system at the master site such that remote developers are true peers in the code development process

  1. ADAM (Affordable Desktop Application Manager): a Unix desktop application manager

    International Nuclear Information System (INIS)

    Liebana, M.; Marquina, M.; Ramos, R.

    1996-01-01

    ADAM stands for Affordable Desktop Application Manager. It is a GUI developed at CERN with the aim to ease access to applications. The motivation to develop ADAM came from the unavailability of environments like COSE/CDE and their heavy resource consumption. ADAM has proven to be user friendly: new users are able to customize it to their needs in few minutes. Groups of users may share through ADAM a common application environment. ADAM also integrates the Unix and the PC world. PC users can excess Unix applications in the same way as their usual Windows applications. This paper describes all the ADAM features, how they are used at CERN Public Services, and the future plans for ADAM. (author)

  2. Development of a data acquisition system using a RISC/UNIXTM workstation

    International Nuclear Information System (INIS)

    Takeuchi, Y.; Tanimori, T.; Yasu, Y.

    1993-01-01

    We have developed a compact data acquisition system on RISC/UNIX workstations. A SUN TM SPARCstation TM IPC was used, in which an extension bus 'SBus TM ' was linked to a VMEbus. The transfer rate achieved was better than 7 Mbyte/s between the VMEbus and the SUN. A device driver for CAMAC was developed in order to realize an interruptive feature in UNIX. In addition, list processing has been incorporated in order to keep the high priority of the data handling process in UNIX. The successful developments of both device driver and list processing have made it possible to realize the good real-time feature on the RISC/UNIX system. Based on this architecture, a portable and versatile data taking system has been developed, which consists of a graphical user interface, I/O handler, user analysis process, process manager and a CAMAC device driver. (orig.)

  3. Customizing graphical user interface technology for spacecraft control centers

    Science.gov (United States)

    Beach, Edward; Giancola, Peter; Gibson, Steven; Mahmot, Ronald

    1993-01-01

    The Transportable Payload Operations Control Center (TPOCC) project is applying the latest in graphical user interface technology to the spacecraft control center environment. This project of the Mission Operations Division's (MOD) Control Center Systems Branch (CCSB) at NASA Goddard Space Flight Center (GSFC) has developed an architecture for control centers which makes use of a distributed processing approach and the latest in Unix workstation technology. The TPOCC project is committed to following industry standards and using commercial off-the-shelf (COTS) hardware and software components wherever possible to reduce development costs and to improve operational support. TPOCC's most successful use of commercial software products and standards has been in the development of its graphical user interface. This paper describes TPOCC's successful use and customization of four separate layers of commercial software products to create a flexible and powerful user interface that is uniquely suited to spacecraft monitoring and control.

  4. Multimedia Synchronization and UNIX-or-If Multimedia Support is the Problem, Is UNIX the Solution?

    NARCIS (Netherlands)

    D.C.A. Bulterman (Dick); G. van Rossum (Guido); D.T. Winter (Dik)

    1991-01-01

    htmlabstractThis paper considers the role of UNIX in supporting multimedia applications. In particular, we consider the ability of the UNIX operating system (in general) and the UNIX I/O system (in particular) to support the synchronization of a number of high-bandwidth data sets that must be

  5. Engineering workstation: Sensor modeling

    Science.gov (United States)

    Pavel, M; Sweet, B.

    1993-01-01

    The purpose of the engineering workstation is to provide an environment for rapid prototyping and evaluation of fusion and image processing algorithms. Ideally, the algorithms are designed to optimize the extraction of information that is useful to a pilot for all phases of flight operations. Successful design of effective fusion algorithms depends on the ability to characterize both the information available from the sensors and the information useful to a pilot. The workstation is comprised of subsystems for simulation of sensor-generated images, image processing, image enhancement, and fusion algorithms. As such, the workstation can be used to implement and evaluate both short-term solutions and long-term solutions. The short-term solutions are being developed to enhance a pilot's situational awareness by providing information in addition to his direct vision. The long term solutions are aimed at the development of complete synthetic vision systems. One of the important functions of the engineering workstation is to simulate the images that would be generated by the sensors. The simulation system is designed to use the graphics modeling and rendering capabilities of various workstations manufactured by Silicon Graphics Inc. The workstation simulates various aspects of the sensor-generated images arising from phenomenology of the sensors. In addition, the workstation can be used to simulate a variety of impairments due to mechanical limitations of the sensor placement and due to the motion of the airplane. Although the simulation is currently not performed in real-time, sequences of individual frames can be processed, stored, and recorded in a video format. In that way, it is possible to examine the appearance of different dynamic sensor-generated and fused images.

  6. Protection against hostile algorithms in UNIX software

    Science.gov (United States)

    Radatti, Peter V.

    1996-03-01

    Protection against hostile algorithms contained in Unix software is a growing concern without easy answers. Traditional methods used against similar attacks in other operating system environments such as MS-DOS or Macintosh are insufficient in the more complex environment provided by Unix. Additionally, Unix provides a special and significant problem in this regard due to its open and heterogeneous nature. These problems are expected to become both more common and pronounced as 32 bit multiprocess network operating systems become popular. Therefore, the problems experienced today are a good indicator of the problems and the solutions that will be experienced in the future, no matter which operating system becomes predominate.

  7. NET remote workstation

    International Nuclear Information System (INIS)

    Leinemann, K.

    1990-10-01

    The goal of this NET study was to define the functionality of a remote handling workstation and its hardware and software architecture. The remote handling workstation has to fulfill two basic functions: (1) to provide the man-machine interface (MMI), that means the interface to the control system of the maintenance equipment and to the working environment (telepresence) and (2) to provide high level (task level) supporting functions (software tools) during the maintenance work and in the preparation phase. Concerning the man-machine interface, an important module of the remote handling workstation besides the standard components of man-machine interfacing is a module for graphical scene presentation supplementing viewing by TV. The technique of integrated viewing is well known from JET BOOM and TARM control using the GBsim and KISMET software. For integration of equipment dependent MMI functions the remote handling workstation provides a special software module interface. Task level support of the operator is based on (1) spatial (geometric/kinematic) models, (2) remote handling procedure models, and (3) functional models of the equipment. These models and the related simulation modules are used for planning, programming, execution monitoring, and training. The workstation provides an intelligent handbook guiding the operator through planned procedures illustrated by animated graphical sequences. For unplanned situations decision aids are available. A central point of the architectural design was to guarantee a high flexibility with respect to hardware and software. Therefore the remote handling workstation is designed as an open system based on widely accepted standards allowing the stepwise integration of the various modules starting with the basic MMI and the spatial simulation as standard components. (orig./HP) [de

  8. Learning Unix for Mac OS X Tiger Unlock the Power of Unix

    CERN Document Server

    Taylor, Dave

    2005-01-01

    Thoroughly revised and updated for Mac OS X Tiger, this new edition introduces Mac users to the Terminal application and shows you how to navigate the command interface, explore hundreds of Unix applications that come with the Mac, and, most importantly, how to take advantage of both the Mac and Unix interfaces. If you want to master the command-line, this gentle guide to using Unix on Mac OS X Tiger is well worth its cover price

  9. Communication System Simulation Workstation

    Science.gov (United States)

    1990-01-30

    SIMULATION WORKSTATION Grant # AFOSR-89-0117 Submitted to: DEPARTMENT OF AIR FORCE AIR FORCE OFFICE OF SCIENTIFIC RESEARCH BOLLING AIR FORCE BASE , DC...CORRESPONOENCiA. PAGUETES. CONIIUCE. r ACTUHA. Y CONOCIMIENTO DE EMBAROUES. THIS PURCHASE ORDER [,rccion Cablegralica .1,1 Addrv~s NO MUST APPEAR ON ALL...sub-band decomposition was developed, PKX, based on the modulation of a single prototype filter. This technicde was introduced first by Nassbauner and

  10. Non-contact methods for NDT of aeronautical structures : An image processing workstation for thermography

    OpenAIRE

    Azzarelli, Luciano; Chimenti, Massimo; Salvetti, Ovidio

    1992-01-01

    The main goals of the Istituto di Elaborazione della Informazione in Task 4., Subtasks 4.3.1 (Image Processing) and 4.3.2 (Workstation Architecture) were the study of thermograms features, the design of the architecture of a customized workstation and the project of specialized algorithms for thermal image analysis. Thermograms features pertain to data acquisition, data archiving and data processing; following general study some basic requirements for the workstation were defined. "Data acqui...

  11. Python for Unix and Linux system administration

    CERN Document Server

    Gift, Noah

    2007-01-01

    Python is an ideal language for solving problems, especially in Linux and Unix networks. With this pragmatic book, administrators can review various tasks that often occur in the management of these systems, and learn how Python can provide a more efficient and less painful way to handle them. Each chapter in Python for Unix and Linux System Administration presents a particular administrative issue, such as concurrency or data backup, and presents Python solutions through hands-on examples. Once you finish this book, you'll be able to develop your own set of command-line utilities with Pytho

  12. Script-viruses Attacks on UNIX OS

    Directory of Open Access Journals (Sweden)

    D. M. Mikhaylov

    2010-06-01

    Full Text Available In this article attacks on UNIX OS are considered. Currently antivirus developers are concentrated on protecting systems from viruses that are most common and attack popular operating systems. If the system or its components are not often attacked then the antivirus products are not protecting these components as it is not profitable. The same situation is with script-viruses for UNIX OS as most experts consider that it is impossible for such viruses to get enough rights to attack. Nevertheless the main conclusion of this article is the fact that such viruses can be very powerful and can attack systems and get enough rights.

  13. Virtual interface environment workstations

    Science.gov (United States)

    Fisher, S. S.; Wenzel, E. M.; Coler, C.; Mcgreevy, M. W.

    1988-01-01

    A head-mounted, wide-angle, stereoscopic display system controlled by operator position, voice and gesture has been developed at NASA's Ames Research Center for use as a multipurpose interface environment. This Virtual Interface Environment Workstation (VIEW) system provides a multisensory, interactive display environment in which a user can virtually explore a 360-degree synthesized or remotely sensed environment and can viscerally interact with its components. Primary applications of the system are in telerobotics, management of large-scale integrated information systems, and human factors research. System configuration, research scenarios, and research directions are described.

  14. The Temple Translator's Workstation Project

    National Research Council Canada - National Science Library

    Vanni, Michelle; Zajac, Remi

    1996-01-01

    .... The Temple Translator's Workstation is incorporated into a Tipster document management architecture and it allows both translator/analysts and monolingual analysts to use the machine- translation...

  15. UNIX at high energy physics Laboratories

    Energy Technology Data Exchange (ETDEWEB)

    Silverman, Alan

    1994-03-15

    With more and more high energy physics Laboratories ''downsizing'' from large central proprietary mainframe computers towards distributed networks, usually involving UNIX operating systems, the need was expressed at the 1991 Computers in HEP (CHEP) Conference to create a group to consider the implications of this trend and perhaps work towards some common solutions to ease the transition for HEP users worldwide.

  16. Workstations as consoles for the CERN-PS complex, setting-up the environment

    International Nuclear Information System (INIS)

    Antonsanti, P.; Arruat, M.; Bouche, J.M.; Cons, L.; Deloose, Y.; Di Maio, F.

    1992-01-01

    Within the framework of the rejuvenation project of the CERN control systems, commercial workstations have to replace existing home-designed operator consoles. RISC-based workstations with UNIX, X-window TM and OSF/Motif TM have been introduced for the control of the PS complex. The first versions of general functionalities like synoptic display, program selection and control panels have been implemented and the first large scale application has been realized. This paper describes the different components of the workstation environment for the implementation of the applications. The focus is on the set of tools which have been used, developed or integrated, and on how we plan to make them evolve. (author)

  17. Physics analysis workstation

    International Nuclear Information System (INIS)

    Johnstad, H.

    1989-06-01

    The Physics Analysis Workstation (PAW) is a high-level program providing data presentation and statistical or mathematical analysis. PAW has been developed at CERN as an instrument to assist physicists in the analysis and presentation of their data. The program is interfaced to a high level graphics package, based on basic underlying graphics. 3-D graphics capabilities are being implemented. The major objects in PAW are 1 or 2 dimensional binned event data with fixed number of entries per event, vectors, functions, graphics pictures, and macros. Command input is handled by an integrated user interface package, which allows for a variety of choices for input, either with typed commands, or in a tree structure menu driven mode. 6 refs., 1 fig

  18. UNIX at high energy physics Laboratories

    International Nuclear Information System (INIS)

    Silverman, Alan

    1994-01-01

    With more and more high energy physics Laboratories ''downsizing'' from large central proprietary mainframe computers towards distributed networks, usually involving UNIX operating systems, the need was expressed at the 1991 Computers in HEP (CHEP) Conference to create a group to consider the implications of this trend and perhaps work towards some common solutions to ease the transition for HEP users worldwide

  19. VAX Professional Workstation goes graphic

    International Nuclear Information System (INIS)

    Downward, J.G.

    1984-01-01

    The VAX Professional Workstation (VPW) is a collection of programs and procedures designed to provide an integrated work-station environment for the staff at KMS Fusion's research laboratories. During the past year numerous capabilities have been added to VPW, including support for VT125/VT240/4014 graphic workstations, editing windows, and additional desk utilities. Graphics workstation support allows users to create, edit, and modify graph data files, enter the data via a graphic tablet, create simple plots with DATATRIEVE or DECgraph on ReGIS terminals, or elaborate plots with TEKGRAPH on ReGIS or Tektronix terminals. Users may assign display error bars to the data and interactively plot it in a variety of ways. Users also can create and display viewgraphs. Hard copy output for a large network of office terminals is obtained by multiplexing each terminal's video output into a recently developed video multiplexer front ending a single channel video hard copy unit

  20. Workstations studies and radiation protection

    International Nuclear Information System (INIS)

    Lahaye, T.; Donadille, L.; Rehel, J.L.; Paquet, F.; Beneli, C.; Cordoliani, Y.S.; Vrigneaud, J.M.; Gauron, C.; Petrequin, A.; Frison, D.; Jeannin, B.; Charles, D.; Carballeda, G.; Crouail, P.; Valot, C.

    2006-01-01

    This day on the workstations studies for the workers follow-up, was organised by the research and health section. Devoted to the company doctors, for the competent persons in radiation protection, for the engineers of safety, it presented examples of methodologies and applications in the medical, industrial domain and the research, so contributing to a better understanding and an application of regulatory measures. The analysis of the workstation has to allow a reduction of the exposures and the risks and lead to the optimization of the medical follow-up. The agenda of this day included the different subjects as follow: evolution of the regulation in matter of demarcation of the regulated zones where the measures of workers protection are strengthened; presentation of the I.R.S.N. guide of help to the realization of a workstation study; implementation of a workstation study: case of radiology; the workstation studies in the research area; Is it necessary to impose the operational dosimetry in the services of radiodiagnostic? The experience feedback of a competent person in radiation protection (P.C.R.) in a hospital environment; radiation protection: elaboration of a good practices guide in medical field; the activities file in nuclear power plant: an evaluation tool of risks for the prevention. Methodological presentation and examples; insulated workstation study; the experience feedback of a provider; Contribution of the ergonomics to the determiners characterization in the ionizing radiation exposure situations;The workstations studies for the internal contamination in the fuel cycle facilities and the consideration of the results in the medical follow-up; R.E.L.I.R. necessity of workstation studies; the consideration of the human factor. (N.C.)

  1. A PC/workstation cluster computing environment for reservoir engineering simulation applications

    International Nuclear Information System (INIS)

    Hermes, C.E.; Koo, J.

    1995-01-01

    Like the rest of the petroleum industry, Texaco has been transferring its applications and databases from mainframes to PC's and workstations. This transition has been very positive because it provides an environment for integrating applications, increases end-user productivity, and in general reduces overall computing costs. On the down side, the transition typically results in a dramatic increase in workstation purchases and raises concerns regarding the cost and effective management of computing resources in this new environment. The workstation transition also places the user in a Unix computing environment which, to say the least, can be quite frustrating to learn and to use. This paper describes the approach, philosophy, architecture, and current status of the new reservoir engineering/simulation computing environment developed at Texaco's E and P Technology Dept. (EPTD) in Houston. The environment is representative of those under development at several other large oil companies and is based on a cluster of IBM and Silicon Graphics Intl. (SGI) workstations connected by a fiber-optics communications network and engineering PC's connected to local area networks, or Ethernets. Because computing resources and software licenses are shared among a group of users, the new environment enables the company to get more out of its investments in workstation hardware and software

  2. Use of UNIX in large online processor farms

    Science.gov (United States)

    Biel, Joseph R.

    1990-08-01

    There has been a recent rapid increase in the power of RISC computers running the UNIX operating system. Fermilab has begun to make use of these computers in the next generation of offline computer farms. It is also planning to use such computers in online computer farms. Issues involved in constructing online UNIX farms are discussed.

  3. A Linux Workstation for High Performance Graphics

    Science.gov (United States)

    Geist, Robert; Westall, James

    2000-01-01

    The primary goal of this effort was to provide a low-cost method of obtaining high-performance 3-D graphics using an industry standard library (OpenGL) on PC class computers. Previously, users interested in doing substantial visualization or graphical manipulation were constrained to using specialized, custom hardware most often found in computers from Silicon Graphics (SGI). We provided an alternative to expensive SGI hardware by taking advantage of third-party, 3-D graphics accelerators that have now become available at very affordable prices. To make use of this hardware our goal was to provide a free, redistributable, and fully-compatible OpenGL work-alike library so that existing bodies of code could simply be recompiled. for PC class machines running a free version of Unix. This should allow substantial cost savings while greatly expanding the population of people with access to a serious graphics development and viewing environment. This should offer a means for NASA to provide a spectrum of graphics performance to its scientists, supplying high-end specialized SGI hardware for high-performance visualization while fulfilling the requirements of medium and lower performance applications with generic, off-the-shelf components and still maintaining compatibility between the two.

  4. Evaluation of Unix-Based Integrated Office Automation Products.

    Science.gov (United States)

    1994-04-01

    recipient preferences of networked UNIX users. An e-mail directory contains the preferred applications (e.g., FrameMaker , Excel) for each user, and e...Future Not Available (B) FrameMaker (UNIX) E-Optional I/E-Standard Future* (B) Interleaf (UNIX) I/E-Optional I/E-Standard Future* (B) IslandWrite Not...Optional Future Not Available DXF I-Optional Future Not Available (B) EPSI I-Standard Not Available Future (B) FrameMaker (MIF) E-Optional I/E-Standard Not

  5. Workstations take over conceptual design

    Science.gov (United States)

    Kidwell, George H.

    1987-01-01

    Workstations provide sufficient computing memory and speed for early evaluations of aircraft design alternatives to identify those worthy of further study. It is recommended that the programming of such machines permit integrated calculations of the configuration and performance analysis of new concepts, along with the capability of changing up to 100 variables at a time and swiftly viewing the results. Computations can be augmented through links to mainframes and supercomputers. Programming, particularly debugging operations, are enhanced by the capability of working with one program line at a time and having available on-screen error indices. Workstation networks permit on-line communication among users and with persons and computers outside the facility. Application of the capabilities is illustrated through a description of NASA-Ames design efforts for an oblique wing for a jet performed on a MicroVAX network.

  6. Diagnostic image workstations ofr PACS

    International Nuclear Information System (INIS)

    Meyer-Ebrecht, D.; Fasel, B.; Dahm, M.; Kaupp, A.; Schilling, R.

    1990-01-01

    Image workstations will be the 'window' to the complex infrastructure of PACS with its intertwined image modalities (image sources, image data bases and image processing devices) and data processing modalities (patient data bases, departmental and hospital information systems). They will serve for user-to-system dialogues, image display and local processing of data as well as images. Their hardware and software structures have to be optimized towards an efficient throughput and processing of image data. (author). 10 refs

  7. Assessment of a cooperative workstation.

    OpenAIRE

    Beuscart, R. J.; Molenda, S.; Souf, N.; Foucher, C.; Beuscart-Zephir, M. C.

    1996-01-01

    Groupware and new Information Technologies have now made it possible for people in different places to work together in synchronous cooperation. Very often, designers of this new type of software are not provided with a model of the common workspace, which is prejudicial to software development and its acceptance by potential users. The authors take the example of a task of medical co-diagnosis, using a multi-media communication workstation. Synchronous cooperative work is made possible by us...

  8. A UNIX device driver for a Translink II Transputer board

    International Nuclear Information System (INIS)

    Wiley, J.C.

    1991-01-01

    A UNIX device driver for a TransLink II Transputer board is described. A complete listing of the code is presented. The device driver allows a transputer array to be used with the A/UX operating system

  9. Development of PSA workstation KIRAP

    Energy Technology Data Exchange (ETDEWEB)

    Kim, Tae Un; Han, Sang Hoon; Kim, Kil You; Yang, Jun Eon; Jeong, Won Dae; Chang, Seung Cheol; Sung, Tae Yong; Kang, Dae Il; Park, Jin Hee; Lee, Yoon Hwan; Hwang, Mi Jeong

    1997-01-01

    Advanced Research Group of Korea Atomic Energy Research Institute has been developing the Probabilistic Safety Assessment(PSA) workstation KIRAP from 1992. This report describes the recent development activities of PSA workstation KIRAP. The first is to develop and improve the methodologies for PSA quantification, that are the incorporation of fault tree modularization technique, the improvement of cut set generation method, the development of rule-based recovery, the development of methodology to solve a fault tree which has the logical loops and to handle a fault tree which has several initiators. These methodologies are incorporated in the PSA quantification software KIRAP-CUT. The second is to convert PSA modeling softwares for Windows, which have been used on the DOS environment since 1987. The developed softwares are the fault tree editor KWTREE, the event tree editor CONPAS, and Data manager KWDBMAN for event data and common cause failure (CCF) data. With the development of PSA workstation, it makes PSA modeling and PSA quantification and automation easier and faster. (author). 8 refs.

  10. Development of PSA workstation KIRAP

    International Nuclear Information System (INIS)

    Kim, Tae Un; Han, Sang Hoon; Kim, Kil You; Yang, Jun Eon; Jeong, Won Dae; Chang, Seung Cheol; Sung, Tae Yong; Kang, Dae Il; Park, Jin Hee; Lee, Yoon Hwan; Hwang, Mi Jeong.

    1997-01-01

    Advanced Research Group of Korea Atomic Energy Research Institute has been developing the Probabilistic Safety Assessment(PSA) workstation KIRAP from 1992. This report describes the recent development activities of PSA workstation KIRAP. The first is to develop and improve the methodologies for PSA quantification, that are the incorporation of fault tree modularization technique, the improvement of cut set generation method, the development of rule-based recovery, the development of methodology to solve a fault tree which has the logical loops and to handle a fault tree which has several initiators. These methodologies are incorporated in the PSA quantification software KIRAP-CUT. The second is to convert PSA modeling softwares for Windows, which have been used on the DOS environment since 1987. The developed softwares are the fault tree editor KWTREE, the event tree editor CONPAS, and Data manager KWDBMAN for event data and common cause failure (CCF) data. With the development of PSA workstation, it makes PSA modeling and PSA quantification and automation easier and faster. (author). 8 refs

  11. SCWEB, Scientific Workstation Evaluation Benchmark

    Energy Technology Data Exchange (ETDEWEB)

    Raffenetti, R C [Computing Services-Support Services Division, Argonne National Laboratory, 9700 South Cass Avenue, Argonne, Illinois 60439 (United States)

    1988-06-16

    1 - Description of program or function: The SCWEB (Scientific Workstation Evaluation Benchmark) software includes 16 programs which are executed in a well-defined scenario to measure the following performance capabilities of a scientific workstation: implementation of FORTRAN77, processor speed, memory management, disk I/O, monitor (or display) output, scheduling of processing (multiprocessing), and scheduling of print tasks (spooling). 2 - Method of solution: The benchmark programs are: DK1, DK2, and DK3, which do Fourier series fitting based on spline techniques; JC1, which checks the FORTRAN function routines which produce numerical results; JD1 and JD2, which solve dense systems of linear equations in double- and single-precision, respectively; JD3 and JD4, which perform matrix multiplication in single- and double-precision, respectively; RB1, RB2, and RB3, which perform substantial amounts of I/O processing on files other than the input and output files; RR1, which does intense single-precision floating-point multiplication in a tight loop, RR2, which initializes a 512x512 integer matrix in a manner which skips around in the address space rather than initializing each consecutive memory cell in turn; RR3, which writes alternating text buffers to the output file; RR4, which evaluates the timer routines and demonstrates that they conform to the specification; and RR5, which determines whether the workstation is capable of executing a 4-megabyte program

  12. Introduction of the UNIX International Performance Management Work Group

    Science.gov (United States)

    Newman, Henry

    1993-01-01

    In this paper we presented the planned direction of the UNIX International Performance Management Work Group. This group consists of concerned system developers and users who have organized to synthesize recommendations for standard UNIX performance management subsystem interfaces and architectures. The purpose of these recommendations is to provide a core set of performance management functions and these functions can be used to build tools by hardware system developers, vertical application software developers, and performance application software developers.

  13. UNIX-based operating systems robustness evaluation

    Science.gov (United States)

    Chang, Yu-Ming

    1996-01-01

    Robust operating systems are required for reliable computing. Techniques for robustness evaluation of operating systems not only enhance the understanding of the reliability of computer systems, but also provide valuable feed- back to system designers. This thesis presents results from robustness evaluation experiments on five UNIX-based operating systems, which include Digital Equipment's OSF/l, Hewlett Packard's HP-UX, Sun Microsystems' Solaris and SunOS, and Silicon Graphics' IRIX. Three sets of experiments were performed. The methodology for evaluation tested (1) the exception handling mechanism, (2) system resource management, and (3) system capacity under high workload stress. An exception generator was used to evaluate the exception handling mechanism of the operating systems. Results included exit status of the exception generator and the system state. Resource management techniques used by individual operating systems were tested using programs designed to usurp system resources such as physical memory and process slots. Finally, the workload stress testing evaluated the effect of the workload on system performance by running a synthetic workload and recording the response time of local and remote user requests. Moderate to severe performance degradations were observed on the systems under stress.

  14. SPAM- SPECTRAL ANALYSIS MANAGER (UNIX VERSION)

    Science.gov (United States)

    Solomon, J. E.

    1994-01-01

    machine environments. There is a DEC VAX/VMS version with a central memory requirement of approximately 242K of 8 bit bytes and a machine independent UNIX 4.2 version. The display device currently supported is the Raster Technologies display processor. Other 512 x 512 resolution color display devices, such as De Anza, may be added with minor code modifications. This program was developed in 1986.

  15. Real-time UNIX in HEP data acquisition

    International Nuclear Information System (INIS)

    Buono, S.; Gaponenko, I.; Jones, R.; Mapelli, L.; Mornacchi, G.; Prigent, D.; Sanchez-Corral, E.; Skiadelli, M.; Toppers, A.; Duval, P.Y.; Ferrato, D.; Le Van Suu, A.; Qian, Z.; Rondot, C.; Ambrosini, G.; Fumagalli, G.; Aguer, M.; Huet, M.

    1994-01-01

    Today's experimentation in high energy physics is characterized by an increasing need for sensitivity to rare phenomena and complex physics signatures, which require the use of huge and sophisticated detectors and consequently a high performance readout and data acquisition. Multi-level triggering, hierarchical data collection and an always increasing amount of processing power, distributed throughout the data acquisition layers, will impose a number of features on the software environment, especially the need for a high level of standardization. Real-time UNIX seems, today, the best solution for the platform independence, operating system interface standards and real-time features necessary for data acquisition in HEP experiments. We present the results of the evaluation, in a realistic application environment, of a Real-Time UNIX operating system: the EP/LX real-time UNIX system. ((orig.))

  16. Office ergonomics: deficiencies in computer workstation design.

    Science.gov (United States)

    Shikdar, Ashraf A; Al-Kindi, Mahmoud A

    2007-01-01

    The objective of this research was to study and identify ergonomic deficiencies in computer workstation design in typical offices. Physical measurements and a questionnaire were used to study 40 workstations. Major ergonomic deficiencies were found in physical design and layout of the workstations, employee postures, work practices, and training. The consequences in terms of user health and other problems were significant. Forty-five percent of the employees used nonadjustable chairs, 48% of computers faced windows, 90% of the employees used computers more than 4 hrs/day, 45% of the employees adopted bent and unsupported back postures, and 20% used office tables for computers. Major problems reported were eyestrain (58%), shoulder pain (45%), back pain (43%), arm pain (35%), wrist pain (30%), and neck pain (30%). These results indicated serious ergonomic deficiencies in office computer workstation design, layout, and usage. Strategies to reduce or eliminate ergonomic deficiencies in computer workstation design were suggested.

  17. UNIX secure server : a free, secure, and functional server example

    OpenAIRE

    Sastre, Hugo

    2016-01-01

    The purpose of this thesis work was to introduce UNIX server as a personal server but also as a start point for investigation and developing at a professional level. The objective of this thesis was to build a secure server providing not only a FTP server but also an HTTP server and a cloud system for remote backups. OpenBSD was used as the operating system. OpenBSD is a UNIX-like operating system made by hackers for hackers. The difference with other systems that might partially provid...

  18. Embedding knowledge in a workstation

    Energy Technology Data Exchange (ETDEWEB)

    Barber, G

    1982-01-01

    This paper describes an approach to supporting work in the office. Using and extending ideas from the field of artificial intelligence (AI) it describes office work as a problem solving activity. A knowledge embedding language called OMEGA is used to embed knowledge of the organization into an office worker's workstation in order to support the office worker in his or her problem solving. A particular approach to reasoning about change and contradiction is discussed. This approach uses OMEGA's viewpoint mechanism. OMEGA's viewpoint mechanism is a general contradiction handling facility. Unlike other knowledge representation systems, when a contradiction is reached the reasons for the contradiction can be analyzed by the reduction mechanism without having to resort to a backtracking mechanism. The viewpoint mechanism is the heart of the problem solving support paradigm. This paradigm is an alternative to the classical view of problem solving in AI. Office workers are supported using the problem solving support paradigm. 16 references.

  19. Assessment of a cooperative workstation.

    Science.gov (United States)

    Beuscart, R J; Molenda, S; Souf, N; Foucher, C; Beuscart-Zephir, M C

    1996-01-01

    Groupware and new Information Technologies have now made it possible for people in different places to work together in synchronous cooperation. Very often, designers of this new type of software are not provided with a model of the common workspace, which is prejudicial to software development and its acceptance by potential users. The authors take the example of a task of medical co-diagnosis, using a multi-media communication workstation. Synchronous cooperative work is made possible by using local ETHERNET or public ISDN Networks. A detailed ergonomic task analysis studies the cognitive functioning of the physicians involved, compares their behaviour in the normal and the mediatized situations, and leads to an interpretation of the likely causes for success or failure of CSCW tools.

  20. The UNIX/XENIX Advantage: Applications in Libraries.

    Science.gov (United States)

    Gordon, Kelly L.

    1988-01-01

    Discusses the application of the UNIX/XENIX operating system to support administrative office automation functions--word processing, spreadsheets, database management systems, electronic mail, and communications--at the Central Michigan University Libraries. Advantages and disadvantages of the XENIX operating system and system configuration are…

  1. Parallelising a molecular dynamics algorithm on a multi-processor workstation

    Science.gov (United States)

    Müller-Plathe, Florian

    1990-12-01

    The Verlet neighbour-list algorithm is parallelised for a multi-processor Hewlett-Packard/Apollo DN10000 workstation. The implementation makes use of memory shared between the processors. It is a genuine master-slave approach by which most of the computational tasks are kept in the master process and the slaves are only called to do part of the nonbonded forces calculation. The implementation features elements of both fine-grain and coarse-grain parallelism. Apart from three calls to library routines, two of which are standard UNIX calls, and two machine-specific language extensions, the whole code is written in standard Fortran 77. Hence, it may be expected that this parallelisation concept can be transfered in parts or as a whole to other multi-processor shared-memory computers. The parallel code is routinely used in production work.

  2. Zoning and workstation analysis in interventional cardiology

    International Nuclear Information System (INIS)

    Degrange, J.P.

    2009-01-01

    As interventional cardiology can induce high doses not only for patients but also for the personnel, the delimitation of regulated areas (or zoning) and workstation analysis (dosimetry) are very important in terms of radioprotection. This paper briefly recalls methods and tools for the different steps to perform zoning and workstation analysis. It outlines the peculiarities of interventional cardiology, presents methods and tools adapted to interventional cardiology, and then discusses the same issues but for workstation analysis. It also outlines specific problems which can be met, and their possible adapted solutions

  3. [PACS-based endoscope image acquisition workstation].

    Science.gov (United States)

    Liu, J B; Zhuang, T G

    2001-01-01

    A practical PACS-based Endoscope Image Acquisition Workstation is here introduced. By a Multimedia Video Card, the endoscope video is digitized and captured dynamically or statically into computer. This workstation realizes a variety of functions such as the endoscope video's acquisition and display, as well as the editing, processing, managing, storage, printing, communication of related information. Together with other medical image workstation, it can make up the image sources of PACS for hospitals. In addition, it can also act as an independent endoscopy diagnostic system.

  4. ERGONOMICs IN THE COMPUTER WORKsTATION

    African Journals Online (AJOL)

    2010-09-09

    Sep 9, 2010 ... in relation to their work environment and working surroundings. ... prolonged computer usage and application of ergonomics in the workstation. Design:One hundred and .... Occupational Health and Safety Services should.

  5. A Next Generation BioPhotonics Workstation

    DEFF Research Database (Denmark)

    Glückstad, Jesper; Palima, Darwin; Tauro, Sandeep

    2011-01-01

    We are developing a Next Generation BioPhotonics Workstation to be applied in research on regulated microbial cell growth including their underlying physiological mechanisms, in vivo characterization of cell constituents and manufacturing of nanostructures and meta-materials.......We are developing a Next Generation BioPhotonics Workstation to be applied in research on regulated microbial cell growth including their underlying physiological mechanisms, in vivo characterization of cell constituents and manufacturing of nanostructures and meta-materials....

  6. Ergonomic Evaluations of Microgravity Workstations

    Science.gov (United States)

    Whitmore, Mihriban; Berman, Andrea H.; Byerly, Diane

    1996-01-01

    Various gloveboxes (GBXs) have been used aboard the Shuttle and ISS. Though the overall technical specifications are similar, each GBX's crew interface is unique. JSC conducted a series of ergonomic evaluations of the various glovebox designs to identify human factors requirements for new designs to provide operator commonality across different designs. We conducted 2 0g evaluations aboard the Shuttle to evaluate the material sciences GBX and the General Purpose Workstation (GPWS), and a KC-135 evaluation to compare combinations of arm hole interfaces and foot restraints (flexible arm holes were better than rigid ports for repetitive fine manipulation tasks). Posture analysis revealed that the smallest and tallest subjects assumed similar postures at all four configurations, suggesting that problematic postures are not necessarily a function of the operator s height but a function of the task characteristics. There was concern that the subjects were using the restrictive nature of the GBX s cuffs as an upper-body restraint to achieve such high forces, which might lead to neck/shoulder discomfort. EMG data revealed more consistent muscle performance at the GBX; the variability in the EMG profiles observed at the GPWS was attributed to the subjects attempts to provide more stabilization for themselves in the loose, flexible gauntlets. Tests revealed that the GBX should be designed for a 95 percentile American male to accommodate a neutral working posture. In addition, the foot restraint with knee support appeared beneficial for GBX operations. Crew comments were to provide 2 foot restraint mechanical modes, loose and lock-down, to accommodate a wide range of tasks without egressing the restraint system. Thus far, we have developed preliminary design guidelines for GBXs and foot.

  7. UNIX-a solution to the compatibility problem

    International Nuclear Information System (INIS)

    Gulbranson, R.L.

    1983-01-01

    The UNIX operating system (TM Bell Laboratories) has achieved a high degree of popularity in recent years. It is rapidly becoming a defacto standard as the operating system for 16 and 32 bit microcomputers. The adoption of this operating system by the physics community offers several substantial advantages; a portable software environment (editors, file system, etc.), freedom to choose among a variety of higher-level languages for software applications, and computer hardware vendor independence

  8. gLExec: gluing grid computing to the Unix world

    Science.gov (United States)

    Groep, D.; Koeroo, O.; Venekamp, G.

    2008-07-01

    The majority of compute resources in todays scientific grids are based on Unix and Unix-like operating systems. In this world, user and user-group management are based around the concepts of a numeric 'user ID' and 'group ID' that are local to the resource. In contrast, grid concepts of user and group management are centered around globally assigned identifiers and VO membership, structures that are independent of any specific resource. At the fabric boundary, these 'grid identities' have to be translated to Unix user IDs. New job submission methodologies, such as job-execution web services, community-deployed local schedulers, and the late binding of user jobs in a grid-wide overlay network of 'pilot jobs', push this fabric boundary ever further down into the resource. gLExec, a light-weight (and thereby auditable) credential mapping and authorization system, addresses these issues. It can be run both on fabric boundary, as part of an execution web service, and on the worker node in a late-binding scenario. In this contribution we describe the rationale for gLExec, how it interacts with the site authorization and credential mapping frameworks such as LCAS, LCMAPS and GUMS, and how it can be used to improve site control and traceability in a pilot-job system.

  9. gLExec: gluing grid computing to the Unix world

    International Nuclear Information System (INIS)

    Groep, D; Koeroo, O; Venekamp, G

    2008-01-01

    The majority of compute resources in todays scientific grids are based on Unix and Unix-like operating systems. In this world, user and user-group management are based around the concepts of a numeric 'user ID' and 'group ID' that are local to the resource. In contrast, grid concepts of user and group management are centered around globally assigned identifiers and VO membership, structures that are independent of any specific resource. At the fabric boundary, these 'grid identities' have to be translated to Unix user IDs. New job submission methodologies, such as job-execution web services, community-deployed local schedulers, and the late binding of user jobs in a grid-wide overlay network of 'pilot jobs', push this fabric boundary ever further down into the resource. gLExec, a light-weight (and thereby auditable) credential mapping and authorization system, addresses these issues. It can be run both on fabric boundary, as part of an execution web service, and on the worker node in a late-binding scenario. In this contribution we describe the rationale for gLExec, how it interacts with the site authorization and credential mapping frameworks such as LCAS, LCMAPS and GUMS, and how it can be used to improve site control and traceability in a pilot-job system

  10. Doing accelerator physics using SDDS, UNIX, and EPICS

    International Nuclear Information System (INIS)

    Borland, M.; Emery, L.; Sereno, N.

    1995-01-01

    The use of the SDDS (Self-Describing Data Sets) file protocol, together with the UNIX operating system and EPICS (Experimental Physics and Industrial Controls System), has proved powerful during the commissioning of the APS (Advanced Photon Source) accelerator complex. The SDDS file protocol has permitted a tool-oriented approach to developing applications, wherein generic programs axe written that function as part of multiple applications. While EPICS-specific tools were written for data collection, automated experiment execution, closed-loop control, and so forth, data processing and display axe done with the SDDS Toolkit. Experiments and data reduction axe implemented as UNIX shell scripts that coordinate the execution of EPICS specific tools and SDDS tools. Because of the power and generic nature of the individual tools and of the UNIX shell environment, automated experiments can be prepared and executed rapidly in response to unanticipated needs or new ideas. Examples are given of application of this methodology to beam motion characterization, beam-position-monitor offset measurements, and klystron characterization

  11. With Unix under the hood, the Mac has a toehold in the geophysical sector

    Energy Technology Data Exchange (ETDEWEB)

    Roche, P.

    2004-05-01

    A new lease on life in the geophysical sector is predicted for Apple Computer as result of the company's decision first to convert to the Unix System, and then to develop a new operating system called OS X (O-S-Ten) which runs under a version of Unix called Free BSD. While Apple shows no indication of interest to market its hardware and software to the oil industry, at least one oil company, Houston-based Seitel Inc., is using Apple products for its high performance computing and technical desktop applications, such as storing its onshore and offshore 3-D seismic data on Apple's Xserve RAID rack storage system. In another application, Virginia Polytechnic Institute built a supercomputer using 1,100 64-bit G5 Power Macs. The result is the third fastest super-computer in the world, running at a blazing 10.28 teraflops, or 10.28 trillion calculations per second. By all accounts, it is well suited to oilpatch tasks such as seismic data processing and running large-scale simulations such as fluid flow through porous media. Seitel is also interested in Apple's 64-bit G5 computers to run its seismic data processing operations which require large amounts of computing power. While Apple's hardware and software appear to be well adopted to perform oilpatch tasks, proliferation of use of Apple products by oilpatch companies is hindered by the almost complete absence of oilpatch software. Parallel Geoscience Corporation which had long been interested in creating Mac-based software for geoscience applications, is in the process of filling that gap by refocusing its attention on an O-S-Ten version of its Seismic Precessing Workshop{sup T}M{sup (}SPW). How long it will take to make the conversion will depend on customer demand. 2 figs.

  12. Integrated telemedicine workstation for intercontinental grand rounds

    Science.gov (United States)

    Willis, Charles E.; Leckie, Robert G.; Brink, Linda; Goeringer, Fred

    1995-04-01

    The Telemedicine Spacebridge to Moscow was a series of intercontinental sessions sponsored jointly by NASA and the Moscow Academy of Medicine. To improve the quality of medical images presented, the MDIS Project developed a workstation for acquisition, storage, and interactive display of radiology and pathology images. The workstation was based on a Macintosh IIfx platform with a laser digitizer for radiographs and video capture capability for microscope images. Images were transmitted via the Russian Lyoutch Satellite which had only a single video channel available and no high speed data channels. Two workstations were configured -- one for use at the Uniformed Services University of Health Sciences in Bethesda, MD. and the other for use at the Hospital of the Interior in Moscow, Russia. The two workstations were used may times during 16 sessions. As clinicians used the systems, we modified the original configuration to improve interactive use. This project demonstrated that numerous acquisition and output devices could be brought together in a single interactive workstation. The video images were satisfactory for remote consultation in a grand rounds format.

  13. MULTITASKER, Multitasking Kernel for C and FORTRAN Under UNIX

    International Nuclear Information System (INIS)

    Brooks, E.D. III

    1988-01-01

    1 - Description of program or function: MULTITASKER implements a multitasking kernel for the C and FORTRAN programming languages that runs under UNIX. The kernel provides a multitasking environment which serves two purposes. The first is to provide an efficient portable environment for the development, debugging, and execution of production multiprocessor programs. The second is to provide a means of evaluating the performance of a multitasking program on model multiprocessor hardware. The performance evaluation features require no changes in the application program source and are implemented as a set of compile- and run-time options in the kernel. 2 - Method of solution: The FORTRAN interface to the kernel is identical in function to the CRI multitasking package provided for the Cray XMP. This provides a migration path to high speed (but small N) multiprocessors once the application has been coded and debugged. With use of the UNIX m4 macro preprocessor, source compatibility can be achieved between the UNIX code development system and the target Cray multiprocessor. The kernel also provides a means of evaluating a program's performance on model multiprocessors. Execution traces may be obtained which allow the user to determine kernel overhead, memory conflicts between various tasks, and the average concurrency being exploited. The kernel may also be made to switch tasks every cpu instruction with a random execution ordering. This allows the user to look for unprotected critical regions in the program. These features, implemented as a set of compile- and run-time options, cause extra execution overhead which is not present in the standard production version of the kernel

  14. Interfacing ANSYS to user's programs using UNIX shell program

    Energy Technology Data Exchange (ETDEWEB)

    Kim, In Yong; Kim, Beom Shig [Korea Atomic Energy Research Institute, Taejon (Korea, Republic of)

    1994-01-01

    It has been considered to be impossible to interface the ANSYS, which is the commercial finite element code and whose program is not open to public, to the other user's program. When the analysis need to be iterated, the user should wait until the analysis is finished and read the ANSYS result to make the input data for every iteration. In this report the direct interfacing techniques between the ANSYS and the other program using UNIX shell programming are proposed. The detail program lists and the application example are also provided. (Author) 19 refs., 6 figs., 7 tabs.

  15. GEMPAK 5.1 - A GENERAL METEOROLOGICAL PACKAGE (UNIX VERSION)

    Science.gov (United States)

    Desjardins, M. L.

    1994-01-01

    GEMPAK is a general meteorological software package developed at NASA/Goddard Space Flight Center. It includes programs to analyze and display surface, upper-air, and gridded data, including model output. There are very general programs to list, edit, and plot data on maps, to display profiles and time series, to draw and fill contours, to draw streamlines, to plot symbols for clouds, sky cover, and pressure tendency, and draw cross sections in the case of gridded data and sounding data. In addition, there are Barnes objective analysis programs to grid surface and upper-air data. The programs include the capabilities to derive meteorological parameters from those found in the dataset, to perform vertical interpolations of sounding data to different coordinate systems, and to compute an extensive set of gridded diagnostic quantities by specifying various nested combinations of scalars and vector arithmetic, algebraic, and differential operators. The GEMPAK 5.1 graphics/transformation subsystem, GEMPLT, provides device-independent graphics. GEMPLT also has the capability to display output in a variety of map projections or overlaid on satellite imagery. GEMPAK 5.1 is written in FORTRAN 77 and C-language and has been implemented on VAX computers under VMS and on computers running the UNIX operating system. During installation and normal use, this package occupies approximately 100Mb of hard disk space. The UNIX version of GEMPAK includes drivers for several graphic output systems including MIT's X Window System (X11,R4), Sun GKS, PostScript (color and monochrome), Silicon Graphics, and others. The VMS version of GEMPAK also includes drivers for several graphic output systems including PostScript (color and monochrome). The VMS version is delivered with the object code for the Transportable Applications Environment (TAE) program, version 4.1 which serves as a user interface. A color monitor is recommended for displaying maps on video display devices. Data for rendering

  16. Advanced Satellite Workstation - An integrated workstation environment for operational support of satellite system planning and analysis

    Science.gov (United States)

    Hamilton, Marvin J.; Sutton, Stewart A.

    A prototype integrated environment, the Advanced Satellite Workstation (ASW), which was developed and delivered for evaluation and operator feedback in an operational satellite control center, is described. The current ASW hardware consists of a Sun Workstation and Macintosh II Workstation connected via an ethernet Network Hardware and Software, Laser Disk System, Optical Storage System, and Telemetry Data File Interface. The central objective of ASW is to provide an intelligent decision support and training environment for operator/analysis of complex systems such as satellites. Compared to the many recent workstation implementations that incorporate graphical telemetry displays and expert systems, ASW provides a considerably broader look at intelligent, integrated environments for decision support, based on the premise that the central features of such an environment are intelligent data access and integrated toolsets.

  17. The role of the mainframe terminated : mainframe versus workstation

    CERN Document Server

    Williams, D O

    1991-01-01

    I. What mainframes? - The surgeon-general has determined that you shall treat all costs with care ( continental effects, discounts assumed, next month's or last month's prices, optimism of the reporter. II. Typical mainframe hardware III. Typical mainframe software IV. What workstations? VI. Typical workstation hardware VII. Typical workstation software VIII. Titan vs PDP-7s XIX.Historic answer X. Amdahl's Law....

  18. The concepts and functions of a FEM workstation

    International Nuclear Information System (INIS)

    Brown, R.R.; Gloudeman, J.F.

    1982-01-01

    Recent advances in microprocessor-based computer hardware and associated software provide a basis for the development of a FEM workstation. The key requirements for such a workstation are reviewed and the recent hardware and software developments are discussed that make such a workstation both technically and economically feasible at this time. (orig.)

  19. Understanding Unix/Linux programming a guide to theory and practice

    CERN Document Server

    Molay, Bruce

    2003-01-01

    This book explains in a clear and coherent manner how Unix works, how to understand existing Unix programs, and how to design and create new Unix programs. The book is organized by subsystem, each presented in visual terms and explained using vivid metaphors. It breaks the information into manageable parts that can be presented, explained, and mastered. By using case studies and an extremely reader-friendly manner to illustrate complex ideas and concepts, the book covers the basics of systems programming, users, files and manuals, how to read a directory, using 1S, writing PWD, studying STTY, writing a video game, studying SH, environment and shell variables, I/O redirection and pipes, servers and sockets, writing a web server, license servers, and concurrent functions. For Unix system administrators and programmers, network programmers, and others who have used other operating systems and need to learn Unix programming to expand their skill sets.

  20. A nuclear power plant system engineering workstation

    International Nuclear Information System (INIS)

    Mason, J.H.; Crosby, J.W.

    1989-01-01

    System engineers offer an approach for effective technical support for operation and maintenance of nuclear power plants. System engineer groups are being set up by most utilities in the United States. Institute of Nuclear Power operations (INPO) and U.S. Nuclear Regulatory Commission (NRC) have endorsed the concept. The INPO Good Practice and a survey of system engineer programs in the southeastern United States provide descriptions of system engineering programs. The purpose of this paper is to describe a process for developing a design for a department-level information network of workstations for system engineering groups. The process includes the following: (1) application of a formal information engineering methodology, (2) analysis of system engineer functions and activities; (3) use of Electric Power Research Institute (EPRI) Plant Information Network (PIN) data; (4) application of the Information Engineering Workbench. The resulting design for this system engineer workstation can provide a reference for design of plant-specific systems

  1. Next Genertation BioPhotonics Workstation

    DEFF Research Database (Denmark)

    Bañas, Andrew Rafael; Palima, Darwin; Tauro, Sandeep

    We will outline the specs of our Biophotonics Workstation that can generate up to 100 reconfigurable laser-traps making 3D real-time optical manipulation of advanced structures, cells or tiny particles possible with the use of joysticks or gaming devices. Optically actuated nanoneedles may...... be functionalized or directly used to perforate targeted cells at specific locations or force the complete separation of dividing cells, among other functions that can be very useful for microbiologists or biomedical researchers....

  2. Customer experience

    OpenAIRE

    Koperdáková, Zuzana

    2016-01-01

    Bachelor thesis deals with the theme of customer experience and terms related to this topic. The thesis consists of three parts. The first part explains the terms generally, as the experience or customer loyalty. The second part is dedicated to medotology used for Customer Experience Management. In the third part is described application of Customer Experience Management in practice, particularly in the context Touch Point Analyses in GE Money Bank.

  3. Benchmarking of SIMULATE-3 on engineering workstations

    International Nuclear Information System (INIS)

    Karlson, C.F.; Reed, M.L.; Webb, J.R.; Elzea, J.D.

    1990-01-01

    The nuclear fuel management department of Arizona Public Service Company (APS) has evaluated various computer platforms for a departmental engineering and business work-station local area network (LAN). Historically, centralized mainframe computer systems have been utilized for engineering calculations. Increasing usage and the resulting longer response times on the company mainframe system and the relative cost differential between a mainframe upgrade and workstation technology justified the examination of current workstations. A primary concern was the time necessary to turn around routine reactor physics reload and analysis calculations. Computers ranging from a Definicon 68020 processing board in an AT compatible personal computer up to an IBM 3090 mainframe were benchmarked. The SIMULATE-3 advanced nodal code was selected for benchmarking based on its extensive use in nuclear fuel management. SIMULATE-3 is used at APS for reload scoping, design verification, core follow, and providing predictions of reactor behavior under nominal conditions and planned reactor maneuvering, such as axial shape control during start-up and shutdown

  4. Computer modeling and design of diagnostic workstations and radiology reading rooms

    Science.gov (United States)

    Ratib, Osman M.; Amato, Carlos L.; Balbona, Joseph A.; Boots, Kevin; Valentino, Daniel J.

    2000-05-01

    We used 3D modeling techniques to design and evaluate the ergonomics of diagnostic workstation and radiology reading room in the planning phase of building a new hospital at UCLA. Given serious space limitations, the challenge was to provide more optimal working environment for radiologists in a crowded and busy environment. A particular attention was given to flexibility, lighting condition and noise reduction in rooms shared by multiple users performing diagnostic tasks as well as regular clinical conferences. Re-engineering workspace ergonomics rely on the integration of new technologies, custom designed cabinets, indirect lighting, sound-absorbent partitioning and geometric arrangement of workstations to allow better privacy while optimizing space occupation. Innovations included adjustable flat monitors, integration of videoconferencing and voice recognition, control monitor and retractable keyboard for optimal space utilization. An overhead compartment protecting the monitors from ambient light is also used as accessory lightbox and rear-view projection screen for conferences.

  5. Product Customization

    DEFF Research Database (Denmark)

    Hvam, Lars; Mortensen, Niels Henrik; Riis, Jesper

    For the majority of industrial companies, customizing products and services is among the most critical means to deliver true customer value and achieve superior competitive advantage. The challenge is not to customize products and services in itself – but to do it in a profitable way...... from more than 40 product configuration projects in companies providing customer tailored products and services........ The implementation of a product configuration system is among the most powerful ways of achieving this in practice, offering a reduction of the lead time for products and quotations, faster and more qualified responses to customer inquiries, fewer transfers of responsibility and fewer specification mistakes...

  6. Customization Issues

    DEFF Research Database (Denmark)

    Jørgensen, Kaj Asbjørn; Brunø, Thomas Ditlev; Taps, Stig B.

    2014-01-01

    Implementation of mass customization and product configuration in companies requires fundamental considerations about how products can fulfil the demand from customers. In order to support such decision-making, a multi-level model for customization is developed. This model identifies four different...... levels of customization, ranging from the structure level at the bottom, through the performance level and the experience level, to the learning level at the top. The model also has a dual view with customers/demand at one side and product/supplier at the other side. It is a rather general model, which...... can be applied to many types of products, and typically, product designers must decide how far up in levels the customization should aim. In this paper, the four-level customization model is applied to wheel chairs....

  7. STAR- A SIMPLE TOOL FOR AUTOMATED REASONING SUPPORTING HYBRID APPLICATIONS OF ARTIFICIAL INTELLIGENCE (UNIX VERSION)

    Science.gov (United States)

    Borchardt, G. C.

    1994-01-01

    /output required, and displays the results. The STAR interpreter is written in the C language for interactive execution. It has been implemented on a VAX 11/780 computer operating under VMS, and the UNIX version has been implemented on a Sun Microsystems 2/170 workstation. STAR has a memory requirement of approximately 200K of 8 bit bytes, excluding externally compiled functions and application-dependent symbolic definitions. This program was developed in 1985.

  8. An open architecture for medical image workstation

    Science.gov (United States)

    Liang, Liang; Hu, Zhiqiang; Wang, Xiangyun

    2005-04-01

    Dealing with the difficulties of integrating various medical image viewing and processing technologies with a variety of clinical and departmental information systems and, in the meantime, overcoming the performance constraints in transferring and processing large-scale and ever-increasing image data in healthcare enterprise, we design and implement a flexible, usable and high-performance architecture for medical image workstations. This architecture is not developed for radiology only, but for any workstations in any application environments that may need medical image retrieving, viewing, and post-processing. This architecture contains an infrastructure named Memory PACS and different kinds of image applications built on it. The Memory PACS is in charge of image data caching, pre-fetching and management. It provides image applications with a high speed image data access and a very reliable DICOM network I/O. In dealing with the image applications, we use dynamic component technology to separate the performance-constrained modules from the flexibility-constrained modules so that different image viewing or processing technologies can be developed and maintained independently. We also develop a weakly coupled collaboration service, through which these image applications can communicate with each other or with third party applications. We applied this architecture in developing our product line and it works well. In our clinical sites, this architecture is applied not only in Radiology Department, but also in Ultrasonic, Surgery, Clinics, and Consultation Center. Giving that each concerned department has its particular requirements and business routines along with the facts that they all have different image processing technologies and image display devices, our workstations are still able to maintain high performance and high usability.

  9. FASTRAN II - FATIGUE CRACK GROWTH STRUCTURAL ANALYSIS (UNIX VERSION)

    Science.gov (United States)

    Newman, J. C.

    1994-01-01

    loads may be either tensile or compressive. Several standardized aircraft flight-load histories, such as TWIST, Mini-TWIST, FALSTAFF, Inverted FALSTAFF, Felix and Gaussian, are included as options. FASTRAN II also includes two other methods that will help the user input spectrum load histories. The two methods are: (1) a list of stress points, and (2) a flight-by-flight history of stress points. Examples are provided in the user manual. Developed as a research program, FASTRAN II has successfully predicted crack growth in many metallic materials under various aircraft spectrum loading. A computer program DKEFF which is a part of the FASTRAN II package was also developed to analyze crack growth rate data from laboratory specimens to obtain the effective stress-intensity factor against crack growth rate relations used in FASTRAN II. FASTRAN II is written in standard FORTRAN 77. It has been successfully compiled and implemented on Sun4 series computers running SunOS and on IBM PC compatibles running MS-DOS using the Lahey F77L FORTRAN compiler. Sample input and output data are included with the FASTRAN II package. The UNIX version requires 660K of RAM for execution. The standard distribution medium for the UNIX version (LAR-14865) is a .25 inch streaming magnetic tape cartridge in UNIX tar format. It is also available on a 3.5 inch diskette in UNIX tar format. The standard distribution medium for the MS-DOS version (LAR-14944) is a 5.25 inch 360K MS-DOS format diskette. The contents of the diskette are compressed using the PKWARE archiving tools. The utility to unarchive the files, PKUNZIP.EXE, is included. The program was developed in 1984 and revised in 1992. Sun4 and SunOS are trademarks of Sun Microsystems, Inc. IBM PC is a trademark of International Business Machines Corp. MS-DOS is a trademark of Microsoft, Inc. F77L is a trademark of the Lahey Computer Systems, Inc. UNIX is a registered trademark of AT&T Bell Laboratories. PKWARE and PKUNZIP are trademarks of PKWare

  10. Visual observation of digitalised signals by workstations

    International Nuclear Information System (INIS)

    Navratil, J.; Akiyama, A.; Mimashi, T.

    1994-01-01

    The idea to have on-line information about the behavior of betatron tune, as a first step to the future automatic control of TRISTAN accelerator tune, appeared near the end of 1991. At the same time, other suggestions concerning a rejuvenation of the existing Control System arose and therefore the newly created project ''System for monitoring betatron tune'' (SMBT) started with several goals: - to obtain new on-line information about the beam behavior during the acceleration time, - to test the way of possible extension and replacement of the existing control system of TRISTAN, - to get experience with the workstation and XWindow software

  11. Habitat Demonstration Unit Medical Operations Workstation Upgrades

    Science.gov (United States)

    Trageser, Katherine H.

    2011-01-01

    This paper provides an overview of the design and fabrication associated with upgrades for the Medical Operations Workstation in the Habitat Demonstration Unit. The work spanned a ten week period. The upgrades will be used during the 2011 Desert Research and Technology Studies (Desert RATS) field campaign. Upgrades include a deployable privacy curtain system, a deployable tray table, an easily accessible biological waste container, reorganization and labeling of the medical supplies, and installation of a retractable camera. All of the items were completed within the ten week period.

  12. Efficient Parallel Engineering Computing on Linux Workstations

    Science.gov (United States)

    Lou, John Z.

    2010-01-01

    A C software module has been developed that creates lightweight processes (LWPs) dynamically to achieve parallel computing performance in a variety of engineering simulation and analysis applications to support NASA and DoD project tasks. The required interface between the module and the application it supports is simple, minimal and almost completely transparent to the user applications, and it can achieve nearly ideal computing speed-up on multi-CPU engineering workstations of all operating system platforms. The module can be integrated into an existing application (C, C++, Fortran and others) either as part of a compiled module or as a dynamically linked library (DLL).

  13. Studies on radio-diagnosis workstations

    International Nuclear Information System (INIS)

    Niguet, A.

    2008-01-01

    Radio-diagnosis ranges from mammography to interventional radiology, and represents a great majority of medical examinations, and is therefore the main source of exposure for the population. The author gives an overview of methods for workstation assessment, mainly based on the dose-area product. She indicates the factors affecting the radiation quantity, and evokes the influence of the type of examination. Measurements enable workers to be classified, an adapted dosimetry follow-on to be implemented, working areas to be delimited, collective and individual protections to be implemented, and recommendations to be drafted. Results obtained on a cardiologist are presented

  14. Design of a tritium decontamination workstation based on plasma cleaning

    International Nuclear Information System (INIS)

    Antoniazzi, A.B.; Shmayda, W.T.; Fishbien, B.F.

    1993-01-01

    A design for a tritium decontamination workstation based on plasma cleaning is presented. The activity of tritiated surfaces are significantly reduced through plasma-surface interactions within the workstation. Such a workstation in a tritium environment can routinely be used to decontaminate tritiated tools and components. The main advantage of such a station is the lack of low level tritiated liquid waste. Gaseous tritiated species are the waste products with can with present technology be separated and contained

  15. An Iterative Approach To Development Of A PACS Display Workstation

    Science.gov (United States)

    O'Malley, Kathleen G.

    1989-05-01

    An iterative prototyping approach has been used in the development of requirements for a new user interface for the display workstation in the CommView system product line. This approach involves many steps, including development of the preliminary concept, validation and ranking of ideas within that concept, prototyping, evaluating, and revising. We describe in this paper the process undertaken to design and evaluate the new user interface. Staff at Abbott Northwestern Hospital, Bowman Gray/Baptist Hospital Medical Center, Duke University Medical Center, Georgetown University Medical Center and Robert Wood Johnson University Hospital participated in various aspects of the study. The subject population included radiologists, residents, technologists and staff physicians from several areas in the hospitals. Subjects participated in in-depth interviews, answered questionnaires, and performed specific tasks, to aid our development process. We feel this method has resulted in a product that will achieve a high level of customer satisfaction, developed in less time than a traditional approach. Some of the reasons we believe in the value of this approach are: • Users may not be able to describe their needs in terms that designers are expecting, leading to misinterpretation; • Users may not be able to choose between options without seeing them; • Users needs and choices evolve with experience; • Users true choices and needs may not seem logical to one not performing those tasks (i.e., the designers).

  16. Unix Domain Sockets Applied in Android Malware Should Not Be Ignored

    Directory of Open Access Journals (Sweden)

    Xu Jiang

    2018-03-01

    Full Text Available Increasingly, malicious Android apps use various methods to steal private user data without their knowledge. Detecting the leakage of private data is the focus of mobile information security. An initial investigation found that none of the existing security analysis systems can track the flow of information through Unix domain sockets to detect the leakage of private data through such sockets, which can result in zero-day exploits in the information security field. In this paper, we conduct the first systematic study on Unix domain sockets as applied in Android apps. Then, we identify scenarios in which such apps can leak private data through Unix domain sockets, which the existing dynamic taint analysis systems do not catch. Based on these insights, we propose and implement JDroid, a taint analysis system that can track information flows through Unix domain sockets effectively to detect such privacy leaks.

  17. INVITATION TO PERFORM Y2K TESTING UNDER UNIX

    CERN Multimedia

    CERN Y2K Co-ordinator

    1999-01-01

    IntroductionA special AFS cell Ôy2k.cern.chÕ has been established to allow service managers and users to test y2k compliance.In addition to AFS, the cluster consists of machines representing all the Unix flavours in use at CERN (AIX, DUNIX, HP-UX, IRIX, LINUX, and SOLARIS).More information can be obtained from the page: http://wwwinfo.cern.ch/pdp/bis/y2k/y2kplus.htmlTesting scheduleThe cluster will be set to 25 December 1999 on fixed days and then left running for three weeks. This gives people one week to prepare test programs in 1999 and two weeks to check the consequences of passing into year 2000. These fixed dates are set as follows:— 19 May 1999, date set to 25/12/99 (year 2000 starts on 26 May) — 9 June1999, date set to 25/12/99 (year 2000 starts on 16 June)— 30 June 1999, date set to 25/12/99 (year 2000 starts on 7 July)If more than these three sessions are needed an announcement will be made later. RegistrationThe following Web page should be used for r...

  18. A UNIX-based prototype biomedical virtual image processor

    International Nuclear Information System (INIS)

    Fahy, J.B.; Kim, Y.

    1987-01-01

    The authors have developed a multiprocess virtual image processor for the IBM PC/AT, in order to maximize image processing software portability for biomedical applications. An interprocess communication scheme, based on two-way metacode exchange, has been developed and verified for this purpose. Application programs call a device-independent image processing library, which transfers commands over a shared data bridge to one or more Autonomous Virtual Image Processors (AVIP). Each AVIP runs as a separate process in the UNIX operating system, and implements the device-independent functions on the image processor to which it corresponds. Application programs can control multiple image processors at a time, change the image processor configuration used at any time, and are completely portable among image processors for which an AVIP has been implemented. Run-time speeds have been found to be acceptable for higher level functions, although rather slow for lower level functions, owing to the overhead associated with sending commands and data over the shared data bridge

  19. From a UNIX to a PC Based SCADA System

    CERN Document Server

    Momal, F

    1999-01-01

    In order to facilitate the development of supervisory applications involved in slow process control (such as cryogenic control), the LHC/IAS Group (Equipment Controls Group) opted, a few years ago, for an industrial SCADA package which runs on UNIXÒ platforms. However, to reduce costs and following market trends, it has been decided to move over to a PC-based package. Several processes relating to the testing of the prototypes of the LHC magnets are already controlled in this way. However, it was still necessary to provide all the services previously available to the users, for example, data archiving in central databases, real-time access through the Web, automatic GSM calls, etc. This paper presents the advantages and drawbacks of a PC-based package versus a Unix-based system. It also lists the criteria used in the market survey to arrive at the final selection, as well as, the overall architecture, highlighting the developments needed to integrate the package into the global computing environment.

  20. JACK - ANTHROPOMETRIC MODELING SYSTEM FOR SILICON GRAPHICS WORKSTATIONS

    Science.gov (United States)

    Smith, B.

    1994-01-01

    human figure in an environment. Integrated into JACK is a set of vision tools that allow predictions about visibility and legibility. The program is capable of displaying environment perspectives corresponding to what the mannequin would see while in the environment, indicating potential problems with occlusion and visibility. It is also possible to display view cones emanating from the figure's eyes, indicating field of view. Another feature projects the environment onto retina coordinates which gives clues regarding visual angles, acuity and occlusion by the biological blind spots. A retina editor makes it possible to draw onto the retina and project that into 3-dimensional space. Another facility, Reach, causes the mannequin to move a specific portion of its anatomy to a chosen point in space. The Reach facility helps in analyzing problems associated with operator size and other constraints. The 17-segment torso makes it possible to set a figure into realistic postures, simulating human postures closely. The JACK application software is written in C-language for Silicon Graphics workstations running IRIX versions 4.0.5 or higher and is available only in executable form. Since JACK is a copyrighted program (copyright 1991 University of Pennsylvania), this executable may not be redistributed. The recommended minimum hardware configuration for running the executable includes a floating-point accelerator, an 8-megabyte program memory, a high resolution (1280 x 1024) graphics card, and at least 50Mb of free disk space. JACK's data files take up millions of bytes of storage space, so additional disk space is highly recommended. The standard distribution medium for JACK is a .25 inch streaming magnetic IRIX tape cartridge in UNIX tar format. JACK was originally developed in 1988. Jack v4.8 was released for distribution through COSMIC in 1993.

  1. Modelling of Energy Expenditure at Welding Workstations: Effect of ...

    African Journals Online (AJOL)

    The welding workstation usually generates intense heat during operations, which may affect the welder's health if not properly controlled, and can also affect the performance of the welder at work. Consequently, effort to control the conditions of the welding workstation is essential, and is therefore pursued in this paper.

  2. The biomechanical and physiological effect of two dynamic workstations

    NARCIS (Netherlands)

    Botter, J.; Burford, E.M.; Commissaris, D.; Könemann, R.; Mastrigt, S.H.V.; Ellegast, R.P.

    2013-01-01

    The aim of this research paper was to investigate the effect, both biomechanically and physiologically, of two dynamic workstations currently available on the commercial market. The dynamic workstations tested, namely the Treadmill Desk by LifeSpan and the LifeBalance Station by RightAngle, were

  3. Imaging workstations for computer-aided primatology: promises and pitfalls.

    Science.gov (United States)

    Vannier, M W; Conroy, G C

    1989-01-01

    In this paper, the application of biomedical imaging workstations to primatology will be explained and evaluated. The technological basis, computer hardware and software aspects, and the various uses of several types of workstations will all be discussed. The types of workstations include: (1) Simple - these display-only workstations, which function as electronic light boxes, have applications as terminals to picture archiving and communication (PAC) systems. (2) Diagnostic reporting - image-processing workstations that include the ability to perform straightforward manipulations of gray scale and raw data values will be considered for operations such as histogram equalization (whether adaptive or global), gradient edge finders, contour generation, and region of interest, as well as other related functions. (3) Manipulation systems - three-dimensional modeling and computer graphics with application to radiation therapy treatment planning, and surgical planning and evaluation will be considered. A technology of prime importance in the function of these workstations lies in communications and networking. The hierarchical organization of an electronic computer network and workstation environment with the interrelationship of simple, diagnostic reporting, and manipulation workstations to a coaxial or fiber optic network will be analyzed.

  4. Post-deployment usability evaluation of a radiology workstation

    NARCIS (Netherlands)

    Jorritsma, Wiard; Cnossen, Fokie; Dierckx, Rudi A.; Oudkerk, Matthijs; Van Ooijen, Peter M. A.

    Objectives: To determine the number, nature and severity of usability issues radiologists encounter while using a commercially available radiology workstation in clinical practice, and to assess how well the results of a pre-deployment usability evaluation of this workstation generalize to clinical

  5. ANL statement of site strategy for computing workstations

    Energy Technology Data Exchange (ETDEWEB)

    Fenske, K.R. (ed.); Boxberger, L.M.; Amiot, L.W.; Bretscher, M.E.; Engert, D.E.; Moszur, F.M.; Mueller, C.J.; O' Brien, D.E.; Schlesselman, C.G.; Troyer, L.J.

    1991-11-01

    This Statement of Site Strategy describes the procedure at Argonne National Laboratory for defining, acquiring, using, and evaluating scientific and office workstations and related equipment and software in accord with DOE Order 1360.1A (5-30-85), and Laboratory policy. It is Laboratory policy to promote the installation and use of computing workstations to improve productivity and communications for both programmatic and support personnel, to ensure that computing workstations acquisitions meet the expressed need in a cost-effective manner, and to ensure that acquisitions of computing workstations are in accord with Laboratory and DOE policies. The overall computing site strategy at ANL is to develop a hierarchy of integrated computing system resources to address the current and future computing needs of the laboratory. The major system components of this hierarchical strategy are: Supercomputers, Parallel computers, Centralized general purpose computers, Distributed multipurpose minicomputers, and Computing workstations and office automation support systems. Computing workstations include personal computers, scientific and engineering workstations, computer terminals, microcomputers, word processing and office automation electronic workstations, and associated software and peripheral devices costing less than $25,000 per item.

  6. UWGSP6: a diagnostic radiology workstation of the future

    Science.gov (United States)

    Milton, Stuart W.; Han, Sang; Choi, Hyung-Sik; Kim, Yongmin

    1993-06-01

    The Univ. of Washington's Image Computing Systems Lab. (ICSL) has been involved in research into the development of a series of PACS workstations since the middle 1980's. The most recent research, a joint UW-IBM project, attempted to create a diagnostic radiology workstation using an IBM RISC System 6000 (RS6000) computer workstation and the X-Window system. While the results are encouraging, there are inherent limitations in the workstation hardware which prevent it from providing an acceptable level of functionality for diagnostic radiology. Realizing the RS6000 workstation's limitations, a parallel effort was initiated to design a workstation, UWGSP6 (Univ. of Washington Graphics System Processor #6), that provides the required functionality. This paper documents the design of UWGSP6, which not only addresses the requirements for a diagnostic radiology workstation in terms of display resolution, response time, etc., but also includes the processing performance necessary to support key functions needed in the implementation of algorithms for computer-aided diagnosis. The paper includes a description of the workstation architecture, and specifically its image processing subsystem. Verification of the design through hardware simulation is then discussed, and finally, performance of selected algorithms based on detailed simulation is provided.

  7. Electricity Customers

    Science.gov (United States)

    Residential, commercial, and industrial customers each account for roughly one-third of the nation’s electricity use. The transportation sector also accounts for a small fraction of electricity, although it could increase.

  8. Customer satisfaction.

    Science.gov (United States)

    Vukmir, Rade B

    2006-01-01

    This paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality. Articles were obtained by an English language search of MEDLINE from January 1976 to July 2005. This computerized search was supplemented with literature from the author's personal collection of peer-reviewed articles on customer service in a medical setting. This information was presented in a qualitative fashion. There is a significant lack of objective data correlating customer service objectives, patient satisfaction and quality of care. Patients present predominantly for the convenience of emergency department care. Specifics of satisfaction are directed to the timing, and amount of "caring". Demographic correlates including symptom presentation, practice style, location and physician issues directly impact on satisfaction. It is most helpful to develop a productive plan for the "difficult patient", emphasizing communication and empathy. Profiling of the customer satisfaction experience is best accomplished by examining the specifics of satisfaction, nature of the ED patient, demographic profile, symptom presentation and physician interventions emphasizing communication--especially with the difficult patient. The current emergency medicine customer service dilemmas are a complex interaction of both patient and physician factors specifically targeting both efficiency and patient satisfaction. Awareness of these issues particular to the emergency patient can help to maximize efficiency, minimize subsequent medicolegal risk and improve patient care if a tailored management plan is formulated.

  9. Hedging customers.

    Science.gov (United States)

    Dhar, Ravi; Glazer, Rashi

    2003-05-01

    You are a marketing director with $5 million to invest in customer acquisition and retention. Which customers do you acquire, and which do you retain? Up to a point, the choice is obvious: Keep the consistent big spenders and lose the erratic small ones. But what about the erratic big spenders and the consistent small ones? It's often unclear whether you should acquire or retain them and at what cost. Businesses have begun dealing with unpredictable customer behavior by following the practices of sophisticated investors who own portfolios comprising dozens of stocks with different, indeed divergent, histories and prospects. Each portfolio is diversified so as to produce the investor's desired returns at the particular level of uncertainty he or she can tolerate. Customers, too, are assets--risky assets. As with stocks, the cost of acquiring them is supposed to reflect the cash-flow values they are likely to generate. The authors explain how to construct a portfolio based on the notion that a customer's risk-adjusted lifetime value depends on its anticipated effect on the riskiness of the group it is joining. They also show how this approach was used to identify the best prospects for Myron Corporation, a global leader in the personalized business-gift industry. The concept of risk-adjusted lifetime value has a transforming power: For companies that rely on it, product managers will be replaced by customer managers, and the current method of accounting for profit and loss--which is by product--will be replaced by one that determines each customer's P&L. Once adjusted for risk, those P&Ls will become the firm's key performance and operational metric.

  10. The Newcastle connection: A software subsystem for constructing distributed UNIX systems

    International Nuclear Information System (INIS)

    Randell, B.

    1985-01-01

    The Newcastle connection is a software subsystem that can be added to each of a set of physically interconnected UNIX or UNIX look-alike systems, so as to construct a distributed system which is functionally indistinguishable at both the user and the program level from a conventional single-processor UNIX system. The techniques used are applicable to a variety and multiplicity of both local and wide area networks, and enable all issues of inter-processor communication, network protocols, etc., to be hidden. A brief account is given of experience with such distributed systems, the first of which was constructed in 1982 using a set of PDP11s running UNIX Version 7, and connected by a Cambridge Ring - since this date the Connection has been used to construct distributed systems based on various other computers and versions of UNIX, both at Newcastle and elsewhere. The final sections compare our scheme to various precursor schemes and discuss its potential relevance to other operating systems. (orig.)

  11. Customer portfolios

    DEFF Research Database (Denmark)

    Clarke, Ann Højbjerg; Freytag, Per Vagn; Zolkiewski, Judith

    2017-01-01

    gives managers a tool to help to cope with the dynamic aspects of the customer portfolio. Recognition of the importance of communication to the process, the development of trust and the role of legitimacy also provides areas that managers can focus upon in their relationship management processes......Purpose The purpose of this paper is to extend the discussion about customer portfolios beyond simple identification of models and how they can be used for balanced resource allocation to a discussion about how portfolios should take into account views from relationship partners and how they should...... that helps improve the understanding of how customer portfolio models can actually be applied from a relational perspective. Findings The key aspects of the conceptual framework relate to how alignment of the relationships in the portfolio is achieved. Critical to this are the interaction spaces...

  12. [Design and development of the DSA digital subtraction workstation].

    Science.gov (United States)

    Peng, Wen-Xian; Peng, Tian-Zhou; Xia, Shun-Ren; Jin, Guang-Bo

    2008-05-01

    According to the patient examination criterion and the demands of all related departments, the DSA digital subtraction workstation has been successfully designed and is introduced in this paper by analyzing the characteristic of video source of DSA which was manufactured by GE Company and has no DICOM standard interface. The workstation includes images-capturing gateway and post-processing software. With the developed workstation, all images from this early DSA equipment are transformed into DICOM format and then are shared in different machines.

  13. Customer satisfaction

    DEFF Research Database (Denmark)

    Eskildsen, Jacob Kjær; Kristensen, Kai

    2007-01-01

    & Westlund, 2003) as well as the structure of the framework (Eskildsen et al., 2004). We know however very little about how the structure of the individual markets with respect to, for instance, how the transparency of products and services affects customer satisfaction. The aim of this article is to analyze...... the effect of the transparency of products and services on customer satisfaction with respect to Danish mobile phone companies, banks and supermarkets from 2004 based on the authors' experiences from the various analyses conducted within the EPSI rating initiative....

  14. Customer Loyalty and Customer Relationship Management

    Science.gov (United States)

    Zhang, Pengwei; Li, Min; Jiao, Xiaojing; Zhou, Ruijin

    The contemporary company attaches great importance to marketing relationship and customer relations is the core of this relationship. Further, customer satisfaction and loyalty is the core of the customer relationship management. Sometimes, high customer satisfaction causes low profit because enterprises do not realize that strengthening the loyalty of the aimed customer is the key of customer relationship management.

  15. A versatile nondestructive evaluation imaging workstation

    Science.gov (United States)

    Chern, E. James; Butler, David W.

    1994-01-01

    Ultrasonic C-scan and eddy current imaging systems are of the pointwise type evaluation systems that rely on a mechanical scanner to physically maneuver a probe relative to the specimen point by point in order to acquire data and generate images. Since the ultrasonic C-scan and eddy current imaging systems are based on the same mechanical scanning mechanisms, the two systems can be combined using the same PC platform with a common mechanical manipulation subsystem and integrated data acquisition software. Based on this concept, we have developed an IBM PC-based combined ultrasonic C-scan and eddy current imaging system. The system is modularized and provides capacity for future hardware and software expansions. Advantages associated with the combined system are: (1) eliminated duplication of the computer and mechanical hardware, (2) unified data acquisition, processing and storage software, (3) reduced setup time for repetitious ultrasonic and eddy current scans, and (4) improved system efficiency. The concept can be adapted to many engineering systems by integrating related PC-based instruments into one multipurpose workstation such as dispensing, machining, packaging, sorting, and other industrial applications.

  16. The advanced software development workstation project

    Science.gov (United States)

    Fridge, Ernest M., III; Pitman, Charles L.

    1991-01-01

    The Advanced Software Development Workstation (ASDW) task is researching and developing the technologies required to support Computer Aided Software Engineering (CASE) with the emphasis on those advanced methods, tools, and processes that will be of benefit to support all NASA programs. Immediate goals are to provide research and prototype tools that will increase productivity, in the near term, in projects such as the Software Support Environment (SSE), the Space Station Control Center (SSCC), and the Flight Analysis and Design System (FADS) which will be used to support the Space Shuttle and Space Station Freedom. Goals also include providing technology for development, evolution, maintenance, and operations. The technologies under research and development in the ASDW project are targeted to provide productivity enhancements during the software life cycle phase of enterprise and information system modeling, requirements generation and analysis, system design and coding, and system use and maintenance. On-line user's guides will assist users in operating the developed information system with knowledge base expert assistance.

  17. Pc-Based Floating Point Imaging Workstation

    Science.gov (United States)

    Guzak, Chris J.; Pier, Richard M.; Chinn, Patty; Kim, Yongmin

    1989-07-01

    The medical, military, scientific and industrial communities have come to rely on imaging and computer graphics for solutions to many types of problems. Systems based on imaging technology are used to acquire and process images, and analyze and extract data from images that would otherwise be of little use. Images can be transformed and enhanced to reveal detail and meaning that would go undetected without imaging techniques. The success of imaging has increased the demand for faster and less expensive imaging systems and as these systems become available, more and more applications are discovered and more demands are made. From the designer's perspective the challenge to meet these demands forces him to attack the problem of imaging from a different perspective. The computing demands of imaging algorithms must be balanced against the desire for affordability and flexibility. Systems must be flexible and easy to use, ready for current applications but at the same time anticipating new, unthought of uses. Here at the University of Washington Image Processing Systems Lab (IPSL) we are focusing our attention on imaging and graphics systems that implement imaging algorithms for use in an interactive environment. We have developed a PC-based imaging workstation with the goal to provide powerful and flexible, floating point processing capabilities, along with graphics functions in an affordable package suitable for diverse environments and many applications.

  18. Workstation Table Engineering Model Design, Development, Fabrication, and Testing

    Science.gov (United States)

    2012-05-01

    This research effort is focused on providing a workstation table design that will reduce the risk of occupant injuries due to secondary impacts and to compartmentalize the occupants to prevent impacts with other objects and/or passengers seated acros...

  19. Criticality codes migration to workstations at the Hanford site

    International Nuclear Information System (INIS)

    Miller, E.M.

    1993-01-01

    Westinghouse Hanford Company, Hanford Site Operations contractor, Richland, Washington, currently runs criticality codes on the Cray X-MP EA/232 computer but has recommended that US Department of Energy DOE-Richland replace the Cray with more economical workstations

  20. The Customer Service Experience.

    Science.gov (United States)

    Bell, Chip R.

    2001-01-01

    Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)

  1. Workstations studies and radiation protection; Etudes de postes et radioprotection

    Energy Technology Data Exchange (ETDEWEB)

    Lahaye, T. [Direction des relations du travail, 75 - Paris (France); Donadille, L.; Rehel, J.L.; Paquet, F. [Institut de Radioprotection et de Surete Nucleaire, 92 - Fontenay-aux-Roses (France); Beneli, C. [Paris-5 Univ., 75 (France); Cordoliani, Y.S. [Societe Francaise de Radioprotection, 92 - Fontenay-aux-Roses (France); Vrigneaud, J.M. [Assistance Publique - Hopitaux de Paris, 75 (France); Gauron, C. [Institut National de Recherche et de Securite, 75 - Paris (France); Petrequin, A.; Frison, D. [Association des Medecins du Travail des Salaries du Nucleaire (France); Jeannin, B. [Electricite de France (EDF), 75 - Paris (France); Charles, D. [Polinorsud (France); Carballeda, G. [cabinet Indigo Ergonomie, 33 - Merignac (France); Crouail, P. [Centre d' Etude sur l' Evaluation de la Protection dans le Domaine Nucleaire, 92 - Fontenay-aux-Roses (France); Valot, C. [IMASSA, 91 - Bretigny-sur-Orge (France)

    2006-07-01

    This day on the workstations studies for the workers follow-up, was organised by the research and health section. Devoted to the company doctors, for the competent persons in radiation protection, for the engineers of safety, it presented examples of methodologies and applications in the medical, industrial domain and the research, so contributing to a better understanding and an application of regulatory measures. The analysis of the workstation has to allow a reduction of the exposures and the risks and lead to the optimization of the medical follow-up. The agenda of this day included the different subjects as follow: evolution of the regulation in matter of demarcation of the regulated zones where the measures of workers protection are strengthened; presentation of the I.R.S.N. guide of help to the realization of a workstation study; implementation of a workstation study: case of radiology; the workstation studies in the research area; Is it necessary to impose the operational dosimetry in the services of radiodiagnostic? The experience feedback of a competent person in radiation protection (P.C.R.) in a hospital environment; radiation protection: elaboration of a good practices guide in medical field; the activities file in nuclear power plant: an evaluation tool of risks for the prevention. Methodological presentation and examples; insulated workstation study; the experience feedback of a provider; Contribution of the ergonomics to the determiners characterization in the ionizing radiation exposure situations;The workstations studies for the internal contamination in the fuel cycle facilities and the consideration of the results in the medical follow-up; R.E.L.I.R. necessity of workstation studies; the consideration of the human factor. (N.C.)

  2. UNIX trademark in high energy physics: What we can learn from the initial experiences at Fermilab

    International Nuclear Information System (INIS)

    Butler, J.N.

    1991-03-01

    The reasons why Fermilab decided to support the UNIX operating system are reviewed and placed in the content of an overall model for high energy physics data analysis. The strengths and deficiencies of the UNIX environment for high energy physics are discussed. Fermilab's early experience in dealing with a an ''open'' multivendor environment, both for computers and for peripherals, is described. The human resources required to fully exploit the opportunities are clearly growing. The possibility of keeping the development and support efforts within reasonable bounds may depend on our ability to collaborate or at least to share information even more effectively than we have in the past. 7 refs., 4 figs., 5 tabs

  3. Insulation coordination workstation for AC and DC substations

    International Nuclear Information System (INIS)

    Booth, R.R.; Hileman, A.R.

    1990-01-01

    The Insulation Coordination Workstation was designed to aid the substation design engineer in the insulation coordination process. The workstation utilizes state of the art computer technology to present a set of tools necessary for substation insulation coordination, and to support the decision making process for all aspects of insulation coordination. The workstation is currently being developed for personal computers supporting OS/2 Presentation Manager. Modern Computer-Aided Software Engineering (CASE) technology was utilized to create an easily expandable framework which currently consists of four modules, each accessing a central application database. The heart of the workstation is a library of user-friendly application programs for the calculation of important voltage stresses used for the evaluation of insulation coordination. The Oneline Diagram is a graphic interface for data entry into the EPRI distributed EMTP program, which allows the creation of complex systems on the CRT screen using simple mouse clicks and keyboard entries. Station shielding is graphically represented in the Geographic Viewport using a three-dimensional substation model, and the interactive plotting package allows plotting of EPRI EMTP output results on the CRT screen, printer, or pen plotter. The Insulation Coordination Workstation was designed by Advanced Systems Technology (AST), a division of ABB Power Systems, Inc., and sponsored by the Electric Power Research Institute under RP 2323-5, AC/DC Insulation Coordination Workstation

  4. Radiology workstation for mammography: preliminary observations, eyetracker studies, and design

    Science.gov (United States)

    Beard, David V.; Johnston, Richard E.; Pisano, Etta D.; Hemminger, Bradley M.; Pizer, Stephen M.

    1991-07-01

    For the last four years, the UNC FilmPlane project has focused on constructing a radiology workstation facilitating CT interpretations equivalent to those with film and viewbox. Interpretation of multiple CT studies was originally chosen because handling such large numbers of images was considered to be one of the most difficult tasks that could be performed with a workstation. The authors extend the FilmPlane design to address mammography. The high resolution and contrast demands coupled with the number of images often cross- compared make mammography a difficult challenge for the workstation designer. This paper presents the results of preliminary work with workstation interpretation of mammography. Background material is presented to justify why the authors believe electronic mammographic workstations could improve health care delivery. The results of several observation sessions and a preliminary eyetracker study of multiple-study mammography interpretations are described. Finally, tentative conclusions of what a mammographic workstation might look like and how it would meet clinical demand to be effective are presented.

  5. EPRI root cause advisory workstation 'ERCAWS'

    International Nuclear Information System (INIS)

    Singh, A.; Chiu, C.; Hackman, R.B.

    1993-01-01

    EPRI and its contractor FPI International are developing Personal Computer (PC), Microsoft Windows based software to assist power plant engineers and maintenance personnel to diagnose and correct root causes of power plant equipment failures. The EPRI Root Cause Advisory Workstation (ERCAWS) is easy to use and able to handle knowledge bases and diagnostic tools for an unlimited number of equipment types. Knowledge base data is based on power industry experience and root cause analysis from many sources - Utilities, EPRI, US government, FPI, and International sources. The approach used in the knowledge base handling portion of the software is case-study oriented with the engineer selecting the equipment type and symptom identification using a combination of text, photographs, and animation, displaying dynamic physical phenomena involved. Root causes, means for confirmation, and corrective actions are then suggested in a simple, user friendly format. The first knowledge base being released with ERCAWS is the Valve Diagnostic Advisor module; covering six common valve types and some motor operator and air operator items. More modules are under development with Heat Exchanger, Bolt, and Piping modules currently in the beta testing stage. A wide variety of diagnostic tools are easily incorporated into ERCAWS and accessed through the main screen interface. ERCAWS is designed to fulfill the industry need for user-friendly tools to perform power plant equipment failure root cause analysis, and training for engineering, operations and maintenance personnel on how components can fail and how to reduce failure rates or prevent failure from occurring. In addition, ERCAWS serves as a vehicle to capture lessons learned from industry wide experience. (author)

  6. Product customization

    DEFF Research Database (Denmark)

    Lueg, Rainer

    2015-01-01

    This case study deals with the extension, customization, and profitability of two new product lines of a bicycle manufacturer. It can serve both as a discussion basis in class as well as an exam for advanced Master students in management, marketing, and ccounting. The case illustrates how variance...... application of financial analysis can lead to dysfunctional decisions that run counter to a company’s business model....

  7. French Customs

    CERN Multimedia

    GS Department

    2010-01-01

    Please note that the French Customs (initially located in Building 904, Prévessin) are now located in Ferney-Voltaire (FR): Mrs Catherine NEUVILLE Douane de Ferney-Voltaire Rue de Genève F – 01210 Ferney-Voltaire Phone : 33 4 50 40 51 42 Email : catherine.neuville@douane.finances.gouv.fr Tom Wegelius Tel: 79947 Logistics and Site Services

  8. Addressing the Digital Divide in Contemporary Biology: Lessons from Teaching UNIX.

    Science.gov (United States)

    Mangul, Serghei; Martin, Lana S; Hoffmann, Alexander; Pellegrini, Matteo; Eskin, Eleazar

    2017-10-01

    Life and medical science researchers increasingly rely on applications that lack a graphical interface. Scientists who are not trained in computer science face an enormous challenge analyzing high-throughput data. We present a training model for use of command-line tools when the learner has little to no prior knowledge of UNIX. Copyright © 2017 Elsevier Ltd. All rights reserved.

  9. GRO/EGRET data analysis software: An integrated system of custom and commercial software using standard interfaces

    Science.gov (United States)

    Laubenthal, N. A.; Bertsch, D.; Lal, N.; Etienne, A.; Mcdonald, L.; Mattox, J.; Sreekumar, P.; Nolan, P.; Fierro, J.

    1992-01-01

    The Energetic Gamma Ray Telescope Experiment (EGRET) on the Compton Gamma Ray Observatory has been in orbit for more than a year and is being used to map the full sky for gamma rays in a wide energy range from 30 to 20,000 MeV. Already these measurements have resulted in a wide range of exciting new information on quasars, pulsars, galactic sources, and diffuse gamma ray emission. The central part of the analysis is done with sky maps that typically cover an 80 x 80 degree section of the sky for an exposure time of several days. Specific software developed for this program generates the counts, exposure, and intensity maps. The analysis is done on a network of UNIX based workstations and takes full advantage of a custom-built user interface called X-dialog. The maps that are generated are stored in the FITS format for a collection of energies. These, along with similar diffuse emission background maps generated from a model calculation, serve as input to a maximum likelihood program that produces maps of likelihood with optional contours that are used to evaluate regions for sources. Likelihood also evaluates the background corrected intensity at each location for each energy interval from which spectra can be generated. Being in a standard FITS format permits all of the maps to be easily accessed by the full complement of tools available in several commercial astronomical analysis systems. In the EGRET case, IDL is used to produce graphics plots in two and three dimensions and to quickly implement any special evaluation that might be desired. Other custom-built software, such as the spectral and pulsar analyses, take advantage of the XView toolkit for display and Postscript output for the color hard copy. This poster paper outlines the data flow and provides examples of the user interfaces and output products. It stresses the advantages that are derived from the integration of the specific instrument-unique software and powerful commercial tools for graphics and

  10. Impact of workstations on criticality analyses at ABB combustion engineering

    International Nuclear Information System (INIS)

    Tarko, L.B.; Freeman, R.S.; O'Donnell, P.F.

    1993-01-01

    During 1991, ABB Combustion Engineering (ABB C-E) made the transition from a CDC Cyber 990 mainframe for nuclear criticality safety analyses to Hewlett Packard (HP)/Apollo workstations. The primary motivation for this change was improved economics of the workstation and maintaining state-of-the-art technology. The Cyber 990 utilized the NOS operating system with a 60-bit word size. The CPU memory size was limited to 131 100 words of directly addressable memory with an extended 250000 words available. The Apollo workstation environment at ABB consists of HP/Apollo-9000/400 series desktop units used by most application engineers, networked with HP/Apollo DN10000 platforms that use 32-bit word size and function as the computer servers and network administrative CPUS, providing a virtual memory system

  11. Understanding Customer Experience Throughout the Customer Journey

    NARCIS (Netherlands)

    Lemon, Katherine N.; Verhoef, Peter C.

    2016-01-01

    Understanding customer experience and the customer journey over time is critical for firms. Customers now interact with firms through myriad touch points in multiple channels and media, and customer experiences are more social in nature. These changes require firms to integrate multiple business

  12. FORTRAN data files transference from VAX/VMS to ALPHA/UNIX; Traspaso de ficheros FORTRAN de datos de VAX/VMS a ALPHA/UNIX

    Energy Technology Data Exchange (ETDEWEB)

    Sanchez, E.; Milligen, B. Ph van [CIEMAT (Spain)

    1997-09-01

    Several tools have been developed to access the TJ-IU databases, which currently reside in VAX/VMS servers, from the TJ-II Data Acquisition System DEC ALPHA 8400 server. The TJ-I/TJ-IU databases are not homogeneous and contain several types of data files, namely, SADE, CAMAC and FORTRAN unformatted files. The tools presented in this report allow one to transfer CAMAC and those FORTRAN unformatted files defined herein, from a VAX/VMS server, for data manipulation on the ALPHA/Digital UNIX server. (Author)

  13. Argo workstation: a key component of operational oceanography

    Science.gov (United States)

    Dong, Mingmei; Xu, Shanshan; Miao, Qingsheng; Yue, Xinyang; Lu, Jiawei; Yang, Yang

    2018-02-01

    Operational oceanography requires the quantity, quality, and availability of data set and the timeliness and effectiveness of data products. Without steady and strong operational system supporting, operational oceanography will never be proceeded far. In this paper we describe an integrated platform named Argo Workstation. It operates as a data processing and management system, capable of data collection, automatic data quality control, visualized data check, statistical data search and data service. After it is set up, Argo workstation provides global high quality Argo data to users every day timely and effectively. It has not only played a key role in operational oceanography but also set up an example for operational system.

  14. Helical computed tomography and the workstation: introduction to a symbiosis

    International Nuclear Information System (INIS)

    Garcia-Santos, J.M.

    1997-01-01

    We do a brief introduction to the possibilities of an helical computed tomography system when it is associated with a powerful workstation. The fast and volumetric way of acquisition constitutes, basically, the main advantage of this sort of computed tomography. The anatomical and radio pathological study, in a workstation, of the acquired information (thanks to multiplanar and 3D reconstruction), increases significantly our capacity of analysis in each patient. Only the clinical and radiological experience will tell us which is the right place that this symbiosis occupies within our diagnosis tools. (Author) 11 refs

  15. Custom controls

    Science.gov (United States)

    Butell, Bart

    1996-02-01

    Microsoft's Visual Basic (VB) and Borland's Delphi provide an extremely robust programming environment for delivering multimedia solutions for interactive kiosks, games and titles. Their object oriented use of standard and custom controls enable a user to build extremely powerful applications. A multipurpose, database enabled programming environment that can provide an event driven interface functions as a multimedia kernel. This kernel can provide a variety of authoring solutions (e.g. a timeline based model similar to Macromedia Director or a node authoring model similar to Icon Author). At the heart of the kernel is a set of low level multimedia components providing object oriented interfaces for graphics, audio, video and imaging. Data preparation tools (e.g., layout, palette and Sprite Editors) could be built to manage the media database. The flexible interface for VB allows the construction of an infinite number of user models. The proliferation of these models within a popular, easy to use environment will allow the vast developer segment of 'producer' types to bring their ideas to the market. This is the key to building exciting, content rich multimedia solutions. Microsoft's VB and Borland's Delphi environments combined with multimedia components enable these possibilities.

  16. UNIX trademark in high energy physics: What we can learn from the initial experiences at Fermilab

    Energy Technology Data Exchange (ETDEWEB)

    Butler, J.N.

    1991-03-01

    The reasons why Fermilab decided to support the UNIX operating system are reviewed and placed in the content of an overall model for high energy physics data analysis. The strengths and deficiencies of the UNIX environment for high energy physics are discussed. Fermilab's early experience in dealing with a an open'' multivendor environment, both for computers and for peripherals, is described. The human resources required to fully exploit the opportunities are clearly growing. The possibility of keeping the development and support efforts within reasonable bounds may depend on our ability to collaborate or at least to share information even more effectively than we have in the past. 7 refs., 4 figs., 5 tabs.

  17. Are loyal customers profitable? : customer satisfaction, customer loyalty and customer profitability at the individual level

    OpenAIRE

    Helgesen, Øyvind

    2000-01-01

    Customer satisfaction is supposed to be positively related to profitability. This conception may be called “the paradigm of customer satisfaction”. Nevertheless, only a few studies have examined this fundamental relationship. Thus, evidence for this “much talked about relationship” is questioned. In this working paper the focus is on the individual customer with respect to the relationships between customer satisfaction, customer loyalty and customer profitability at the customer level. The f...

  18. Post-deployment usability evaluation of a radiology workstation

    NARCIS (Netherlands)

    Jorritsma, Wiard; Cnossen, Fokie; Dierckx, Rudi; Oudkerk, Matthijs; van Ooijen, Peter

    2015-01-01

    Objective To evaluate the usability of a radiology workstation after deployment in a hospital. Significance In radiology, it is difficult to perform valid pre-deployment usability evaluations due to the heterogeneity of the user group, the complexity of the radiological workflow, and the complexity

  19. BioPhotonics Workstation: a university tech transfer challenge

    DEFF Research Database (Denmark)

    Glückstad, Jesper; Bañas, Andrew Rafael; Tauro, Sandeep

    2011-01-01

    Conventional optical trapping or tweezing is often limited in the achievable trapping range because of high numerical aperture and imaging requirements. To circumvent this, we are developing a next generation BioPhotonics Workstation platform that supports extension modules through a long working...

  20. A methodology to emulate and evaluate a productive virtual workstation

    Science.gov (United States)

    Krubsack, David; Haberman, David

    1992-01-01

    The Advanced Display and Computer Augmented Control (ADCACS) Program at ACT is sponsored by NASA Ames to investigate the broad field of technologies which must be combined to design a 'virtual' workstation for the Space Station Freedom. This program is progressing in several areas and resulted in the definition of requirements for a workstation. A unique combination of technologies at the ACT Laboratory have been networked to effectively create an experimental environment. This experimental environment allows the integration of nonconventional input devices with a high power graphics engine within the framework of an expert system shell which coordinates the heterogeneous inputs with the 'virtual' presentation. The flexibility of the workstation is evolved as experiments are designed and conducted to evaluate the condition descriptions and rule sets of the expert system shell and its effectiveness in driving the graphics engine. Workstation productivity has been defined by the achievable performance in the emulator of the calibrated 'sensitivity' of input devices, the graphics presentation, the possible optical enhancements to achieve a wide field of view color image and the flexibility of conditional descriptions in the expert system shell in adapting to prototype problems.

  1. Effect of One Carpet Weaving Workstation on Upper Trapezius Fatigue

    Directory of Open Access Journals (Sweden)

    Neda Mahdavi

    2016-03-01

    Full Text Available Introduction: This study aimed to investigate the effect of carpet weaving at a proposed workstation on Upper Trapezius (UTr fatigue during a task cycle. Fatigue in the shoulder is one of the most important precursors for upper limb musculoskeletal disorders. One of the most prevalent musculoskeletal disorders between carpet weavers is disorder of the shoulder region. Methods: This cross-sectional study, included eight females and three males. During an 80-minute cycle of carpet weaving, Electromyography (EMG signals of right and left UTr were recorded by the surface EMG, continuously. After raw signals were processed, MPF and RMS were considered as EMG amplitude and frequency parameters. Time series model and JASA methods were used to assess and classify the EMG parameter changes during the working time. Results: According to the JASA method, 58%, 16%, 8% and 8% of the participants experienced fatigue, force increase, force decrease and recovery, respectively in the right UTr. Also, 50%, 25%, 8% and 16% of the participants experienced fatigue, force increase, force decrease and recovery, respectively in the left UTr. Conclusions: For the major portion of the weavers, dominant status in Left and right UTr was fatigue, at the proposed workstation during a carpet weaving task cycle. The results of the study provide detailed information for optimal design of workstations. Further studies should focus on fatigue in various muscles and time periods for designing an appropriate and ergonomics carpet weaving workstation

  2. Initial experience with a nuclear medicine viewing workstation

    Science.gov (United States)

    Witt, Robert M.; Burt, Robert W.

    1992-07-01

    Graphical User Interfaced (GUI) workstations are now available from commercial vendors. We recently installed a GUI workstation in our nuclear medicine reading room for exclusive use of staff and resident physicians. The system is built upon a Macintosh platform and has been available as a DELTAmanager from MedImage and more recently as an ICON V from Siemens Medical Systems. The workstation provides only display functions and connects to our existing nuclear medicine imaging system via ethernet. The system has some processing capabilities to create oblique, sagittal and coronal views from transverse tomographic views. Hard copy output is via a screen save device and a thermal color printer. The DELTAmanager replaced a MicroDELTA workstation which had both process and view functions. The mouse activated GUI has made remarkable changes to physicians'' use of the nuclear medicine viewing system. Training time to view and review studies has been reduced from hours to about 30-minutes. Generation of oblique views and display of brain and heart tomographic studies has been reduced from about 30-minutes of technician''s time to about 5-minutes of physician''s time. Overall operator functionality has been increased so that resident physicians with little prior computer experience can access all images on the image server and display pertinent patient images when consulting with other staff.

  3. Users Guide to VSMOKE-GIS for Workstations

    Science.gov (United States)

    Mary F. Harms; Leonidas G. Lavdas

    1997-01-01

    VSMOKE-GIS was developed to help prescribed burners in the national forests of the Southeastern United States visualize smoke dispersion and to plan prescribed burns. Developed for use on workstations, this decision-support system consists of a graphical user interface, written in Arc/Info Arc Macro Language, and is linked to a FORTRAN computer program. VSMOKE-GIS...

  4. Ergonomics in the computer workstation | Karoney | East African ...

    African Journals Online (AJOL)

    Background: Awareness of effects of long term use of computer and application of ergonomics in the computer workstation is important for preventing musculoskeletal disorders, eyestrain and psychosocial effects. Objectives: To determine the awareness of ºphysical and psychological effects of prolonged computer usage ...

  5. Customer Clustering Based on Customer Purchasing Sequence Data

    OpenAIRE

    Yen-Chung Liu; Yen-Liang Chen

    2017-01-01

    Customer clustering has become a priority for enterprises because of the importance of customer relationship management. Customer clustering can improve understanding of the composition and characteristics of customers, thereby enabling the creation of appropriate marketing strategies for each customer group. Previously, different customer clustering approaches have been proposed according to data type, namely customer profile data, customer value data, customer transaction data, and customer...

  6. Access to CAMAC from VxWorks and UNIX in DART

    International Nuclear Information System (INIS)

    Streets, J.; Meadows, J.; Moore, C.

    1995-05-01

    As part of the DART Project the authors have developed a package of software for CAMAC access from UNIX and VxWorks platforms, with support for several hardware interfaces. They report on developments for the CES CBD8210 VME to parallel CAMAC, the Hytec VSD2992 VME to serial CAMAC and Jorway 411S SCSI to parallel and serial CAMAC branch drivers, and give a summary of the timings obtained

  7. Migration of the UNIX Application for eFAST CANDU Nuclear Power Plant Analyzer

    International Nuclear Information System (INIS)

    Suh, Jae Seung; Sohn, Dae Seong; Kim, Sang Jae; Jeun, Gyoo Dong

    2006-01-01

    Since the mid 1980s, corporate data centers have been moving away from mainframes running dedicated operating systems to mini-computers, often using one or other of the myriad flavors of UNIX. At the same time, the users' experience of these systems has, in many cases, stayed the same, involving text-based interaction with dumb terminals or a terminal-emulation session on a Personal Computer. More recently, IT managers have questioned this approach, and have been looking at changes in the UNIX marketplace and the increasing expense of being tied in to single-vendor software and hardware solutions. The growth of Linux as a lightweight version of UNIX has fueled this interest, raising the number of organizations that are considering a migration to alternative platforms. The various implementations of the UNIX operating system have served industry well, as witnessed by the very large base both of installed systems and large-scale applications installed on those systems. However, there are increasing signs of dissatisfaction with expensive, often proprietary solutions and a growing sense that perhaps the concept of 'big iron' has had its day in the same way as it has for most of the mainframes of the type portrayed in 1970s science fiction films. One of the most extraordinary and unexpected successes of the Intel PC architecture is the extent to which this basic framework has been extended to encompass very large server and data center environments. Large-scale hosting companies are now offering enterprise level services to multiple client companies at availability levels of over 99.99 percent on what are simply racks of relatively cheap PCs. Technologies such as clustering, Network Load Balancing, and Component Load Balancing enable the personal computer to take on and match the levels of throughput, availability, and reliability of all but the most expensive 'big iron' solutions and the supercomputers

  8. The Impact of Ergonomically Designed Workstations on Shoulder EMG Activity during Carpet Weaving

    Directory of Open Access Journals (Sweden)

    Majid Motamedzade

    2014-12-01

    Full Text Available Background: The present study aimed to evaluate the biomechanical exposure to the trapezius muscle activity in female weavers for a prolonged period in the workstation A (suggested by previous studies and workstation B (proposed by the present study. Methods: Electromyography data were collected from nine females during four hours for each ergonomically designed workstation at the Ergonomics Laboratory, Hamadan, Iran. The design criteria for ergonomically designed workstations were: 1 weaving height (20 and 3 cm above elbow height for workstations A and B, respectively, and 2 seat type (10° and 0° forwardsloping seat for workstations A and B, respectively. Results: The amplitude probability distribution function (APDF analysis showed that the left and right upper trapezius muscle activity was almost similar at each workstation. Trapezius muscle activity in the workstation A was significantly greater than workstations B (P<0.001. Conclusion: In general, use of workstation B leads to significantly reduced muscle activity levels in the upper trapezius as compared to workstation A in weavers. Despite the positive impact of workstation B in reducing trapezius muscle activity, it seems that constrained postures of the upper arm during weaving may be associated with musculoskeletal symptoms.

  9. Talking about Customer Service.

    Science.gov (United States)

    Talley, Mary; Axelroth, Joan

    2001-01-01

    Discusses customer service in information centers and how to define it. Topics include the effects of competition, that give customers more choices; defining customers, and defining services; communications; physical environment; change, in customers and in technology; measuring customer service; and evaluating policies and procedures. (LRW)

  10. From connection to customer

    International Nuclear Information System (INIS)

    Milatz, H.; Soeters, R.

    2001-01-01

    Energy companies can no longer be certain that a customer today will remain a customer tomorrow. They have to work hard to achieve that. They are going from thinking in terms of connections to pampering their customers. Good Customer Relationship Management is a way to achieve a competitive advantage. The whole organisation has to adapt, particularly the customer orientation of employees

  11. Mass Customization Services

    DEFF Research Database (Denmark)

    Friedrich, Gerhard

    Topics of the IMCM’08 & PETO’08 and this book are: Mass customization in service, mass customizing financial services, mass customization in supply networks, implementation issues in logistics, product life cycle and mass customization. The research field of mass customization is more than 15 years...

  12. Customer Equity von KMUs

    NARCIS (Netherlands)

    Biemel, Friedhelm W.; Henseler, Jörg; Meyer, Jorn-Axel

    2003-01-01

    Customer relationships are most important assets of many SMEs. Customer Equity is the sum of the values of all customer relationships. Customer Equity will not be found in any balance sheet, nevertheless it has strategic importance. Even if companies do not want to publish their Customer Equity for

  13. Improving Internal Customer Service

    Science.gov (United States)

    1990-09-01

    34Companies are recognizing that treating customers and associates like people has a very high value" (21:20). 2 Customer service has become more that... customer service is also a strategy with the focus towards people , not product (24:1). Customers are demanding quality service for several reasons...34 (39:45). External Customers . External customers are an organization’s ultimate consumers . They purchase the end product or service an organization

  14. Customer Relationship Management

    OpenAIRE

    Abdillah, Leon

    2018-01-01

    Contents: 1) Introduction, 2) Basic Concept of CRM, 3) The Customer Service/Sales Profile, 4) Customer Relationship, 5) Planning and implementing CRM projects, 6) Developing, managing and using customer-related databases, 7) Managing and Sharing Customer Data, 8) Tools for Capturing Customer Information, 9) E-Commerce: Customer Relationships on the Internet, 10) Information Technology for CRM, 11) Sales-force automation, 12) Marketing automation, 13) Service automation, 14) Presentations, 15)...

  15. King customer forever: Customer satisfaction and beyond

    Directory of Open Access Journals (Sweden)

    Myuers James

    2004-01-01

    Full Text Available "King Customer!" So proclaimed the front cover of Business Week in a 1989 issue. At about the same time, "Rediscovering the Customer" was the title of a series of company vignettes in Fortune magazine. And a Wall Street Journal article asked, "For Customers, More Than Lip Service?" Combined, these three prestigious business publications reflected a new era in business firms perceptions of their customers and the role they should play in the formulation of company strategies and priorities. Had the "Era of the Customer" finally arrived in American business? .

  16. Evaluation of PC-based diagnostic radiology workstations

    International Nuclear Information System (INIS)

    Pollack, T.; Brueggenwerth, G.; Kaulfuss, K.; Niederlag, W.

    2000-01-01

    Material and Methods: During February 1999 and September 1999 medical users at the hospital Dresden-Friedrichstadt Germany had tested 7 types of radiology diagnostic workstations. Two types of test methods were used: In test type 1 ergonomic and handling functions were evaluated impartial according to 78 selected user requirements. In test type 2 radiologists and radiographers (3+4) performed 23 work flow steps with a subjectively evaluation. Results: By using a progressive rating no product could fully meet the user requirements. As a result of the summary evaluation for test 1 and test 2 the following compliance rating was calculated for the different products: Rad Works (66%), Magic View (63%), ID-Report (58%), Impax 3000 (53%), Medical Workstation (52%), Pathspeed (46%) and Autorad (39%). (orig.) [de

  17. ISDN communication: Its workstation technology and application system

    Energy Technology Data Exchange (ETDEWEB)

    Sugimura, T; Ogiwara, Y; Saito, T [Hitachi, Ltd., Tokyo (Japan)

    1991-07-01

    This report describes technology for integrated services digital network (ISDN) which allows workstations to process multimedia data and application systems of advanced group teleworking which use such technology. Hitachi has developed workstations which are more powerful, have more functions, and have larger memory capacities. These factors allowed media which require high-speed processing of large quantities of voice and image data to be integrated into the world of conventional text data processing and communications. In addition, the application of group teleworking system has a large impact through the improvements in the office environment, the changes in the style of office work, and the appearance of new businesses. A prototype of this system was exhibited and demonstrated at TELECOM91. 1 ref., 4 figs., 2 tabs.

  18. An approach to develop a PSA workstation in KAERI

    International Nuclear Information System (INIS)

    Kim, T. W.; Han, S. H.; Park, C. K.

    1995-01-01

    This paper describes three kinds of efforts for the development of PSA workstation in KAERI; Development of a PSA tool, KIRAP, Reliability Database Development, Living PSA tool development. Korea has 9 nuclear power plants (NPPs) in operation and 9 NPPs under design or construction. For the NPPs recently constructed or designed, the probabilistic safety assessments (PSAs) have been performed by the Government requirements. For these PSAs, the MSDOS version of KIRAP has been used. For the consistent data management and the easiness of information handling needed in PSA, APSA workstation, KIRAP-Win is under development under Windows environment. For the reliability database on component failure rate, human error rate, and common cause failure rate, data used in international PSA or reliability data handbook are collected and processed to use in Korean new plants' PSAs. Finally, an effort for the development of a living PSA tool in KAERI based on dynamic PSA concept is described

  19. Experience with workstations for accelerator control at the CERN SPS

    International Nuclear Information System (INIS)

    Ogle, A.; Ulander, J.; Wilkie, I.

    1990-01-01

    The CERN super proton synchrotron (SPS) control system is currently undergoing a major long-term upgrade. This paper reviews progress on the high-level application software with particular reference to the operator interface. An important feature of the control-system upgrade is the move from consoles with a number of fixed screens and limited multitasking ability to workstations with the potential to display a large number of windows and perform a number of independent tasks simultaneously. This workstation environment thus permits the operator to run tasks in one machine for which he previously had to monopolize two or even three old consoles. However, the environment also allows the operator to cover the screen with a multitude of windows, leading to complete confusion. Initial requests to present some form of 'global status' of the console proved to be naive, and several iterations were necessary before the operators were satisfied. (orig.)

  20. Physics and detector simulation facility Type O workstation specifications

    International Nuclear Information System (INIS)

    Chartrand, G.; Cormell, L.R.; Hahn, R.; Jacobson, D.; Johnstad, H.; Leibold, P.; Marquez, M.; Ramsey, B.; Roberts, L.; Scipioni, B.; Yost, G.P.

    1990-11-01

    This document specifies the requirements for the front-end network of workstations of a distributed computing facility. This facility will be needed to perform the physics and detector simulations for the design of Superconducting Super Collider (SSC) detectors, and other computations in support of physics and detector needs. A detailed description of the computer simulation facility is given in the overall system specification document. This document provides revised subsystem specifications for the network of monitor-less Type 0 workstations. The requirements specified in this document supersede the requirements given. In Section 2 a brief functional description of the facility and its use are provided. The list of detailed specifications (vendor requirements) is given in Section 3 and the qualifying requirements (benchmarks) are described in Section 4

  1. Pengaruh Customer Service Quality, Customer Perceived Value, Customer Satisfaction, Customer Trust Dan Switching Barriers Terhadap Customer Retention.

    OpenAIRE

    Hardjanti, Adiati; Amalia, Dinna

    2014-01-01

    Penelitian ini bertujuan untuk mengetahui pengaruh customer service quality, customer perceived value, customer satisfaction, customer trust dan switching barriers terhadap customer retention. Rancangan penelitian yang digunakan dalam penelitian ini adalah pengujian hipotesis (testing hypotesis). Pengambilan sampel dalam penelitian ini menggunakan teknik purposive sampling dan keseluruhan hipotesis diuji dengan metode structural equation modeling yang menggunakan Amos 7.0. Data dalam peneliti...

  2. Field analysis: approach to the design of teleoperator workstation

    International Nuclear Information System (INIS)

    Saint-Jean, T.; Lescoat, D.A.

    1986-04-01

    Following a brief review of theoretical scope this paper will characterize a methodology to the design of teleoperation workstations. This methodology is illustrated by an example - field analysis of a telemanipulation task in a hot cell. Practical informations are given: operating strategy different from the written procedure, team work organization, different skills. Recommendations are suggested as regards the writing of procedures, the training of personnel and the work organisation

  3. Functionalized 2PP structures for the BioPhotonics Workstation

    DEFF Research Database (Denmark)

    Matsuoka, Tomoyo; Nishi, Masayuki; Sakakura, Masaaki

    2011-01-01

    In its standard version, our BioPhotonics Workstation (BWS) can generate multiple controllable counter-propagating beams to create real-time user-programmable optical traps for stable three-dimensional control and manipulation of a plurality of particles. The combination of the platform with micr...... on the BWS platform by functionalizing them with silica-based sol-gel materials inside which dyes can be entrapped....

  4. Efficient Incremental Garbage Collection for Workstation/Server Database Systems

    OpenAIRE

    Amsaleg , Laurent; Gruber , Olivier; Franklin , Michael

    1994-01-01

    Projet RODIN; We describe an efficient server-based algorithm for garbage collecting object-oriented databases in a workstation/server environment. The algorithm is incremental and runs concurrently with client transactions, however, it does not hold any locks on data and does not require callbacks to clients. It is fault tolerant, but performs very little logging. The algorithm has been designed to be integrated into existing OODB systems, and therefore it works with standard implementation ...

  5. Integrated model for line balancing with workstation inventory management

    OpenAIRE

    Dilip Roy; Debdip khan

    2010-01-01

    In this paper, we address the optimization of an integrated line balancing process with workstation inventory management. While doing so, we have studied the interconnection between line balancing and its conversion process. Almost each and every moderate to large manufacturing industry depends on a long and integrated supply chain, consisting of inbound logistic, conversion process and outbound logistic. In this sense an approach addresses a very general problem of integrated line balancing....

  6. Control of a pulse height analyzer using an RDX workstation

    International Nuclear Information System (INIS)

    Montelongo, S.; Hunt, D.N.

    1984-12-01

    The Nuclear Chemistry Division of Lawrence Livermore National laboratory is in the midst of upgrading its radiation counting facilities to automate data acquisition and quality control. This upgrade requires control of a pulse height analyzer (PHA) from an interactive LSI-11/23 workstation running RSX-11M. The PHA is a micro-computer based multichannel analyzer system providing data acquisition, storage, display, manipulation and input/output from up to four independent acquisition interfaces. Control of the analyzer includes reading and writing energy spectra, issuing commands, and servicing device interrupts. The analyzer communicates to the host system over a 9600-baud serial line using the Digital Data Communications link level Protocol (DDCMP). We relieved the RSX workstation CPU from the DDCMP overhead by implementing a DEC compatible in-house designed DMA serial line board (the ISL-11) to communicate with the analyzer. An RSX I/O device driver was written to complete the path between the analyzer and the RSX system by providing the link between the communication board and an application task. The I/O driver is written to handle several ISL-11 cards all operating in parallel thus providing support for control of multiple analyzers from a single workstation. The RSX device driver, its design and use by application code controlling the analyzer, and its operating environment will be discussed

  7. Parallel Computation of Unsteady Flows on a Network of Workstations

    Science.gov (United States)

    1997-01-01

    Parallel computation of unsteady flows requires significant computational resources. The utilization of a network of workstations seems an efficient solution to the problem where large problems can be treated at a reasonable cost. This approach requires the solution of several problems: 1) the partitioning and distribution of the problem over a network of workstation, 2) efficient communication tools, 3) managing the system efficiently for a given problem. Of course, there is the question of the efficiency of any given numerical algorithm to such a computing system. NPARC code was chosen as a sample for the application. For the explicit version of the NPARC code both two- and three-dimensional problems were studied. Again both steady and unsteady problems were investigated. The issues studied as a part of the research program were: 1) how to distribute the data between the workstations, 2) how to compute and how to communicate at each node efficiently, 3) how to balance the load distribution. In the following, a summary of these activities is presented. Details of the work have been presented and published as referenced.

  8. ARCIMBOLDO_LITE: single-workstation implementation and use.

    Science.gov (United States)

    Sammito, Massimo; Millán, Claudia; Frieske, Dawid; Rodríguez-Freire, Eloy; Borges, Rafael J; Usón, Isabel

    2015-09-01

    ARCIMBOLDO solves the phase problem at resolutions of around 2 Å or better through massive combination of small fragments and density modification. For complex structures, this imposes a need for a powerful grid where calculations can be distributed, but for structures with up to 200 amino acids in the asymmetric unit a single workstation may suffice. The use and performance of the single-workstation implementation, ARCIMBOLDO_LITE, on a pool of test structures with 40-120 amino acids and resolutions between 0.54 and 2.2 Å is described. Inbuilt polyalanine helices and iron cofactors are used as search fragments. ARCIMBOLDO_BORGES can also run on a single workstation to solve structures in this test set using precomputed libraries of local folds. The results of this study have been incorporated into an automated, resolution- and hardware-dependent parameterization. ARCIMBOLDO has been thoroughly rewritten and three binaries are now available: ARCIMBOLDO_LITE, ARCIMBOLDO_SHREDDER and ARCIMBOLDO_BORGES. The programs and libraries can be downloaded from http://chango.ibmb.csic.es/ARCIMBOLDO_LITE.

  9. Energy-efficiency based classification of the manufacturing workstation

    Science.gov (United States)

    Frumuşanu, G.; Afteni, C.; Badea, N.; Epureanu, A.

    2017-08-01

    EU Directive 92/75/EC established for the first time an energy consumption labelling scheme, further implemented by several other directives. As consequence, nowadays many products (e.g. home appliances, tyres, light bulbs, houses) have an EU Energy Label when offered for sale or rent. Several energy consumption models of manufacturing equipments have been also developed. This paper proposes an energy efficiency - based classification of the manufacturing workstation, aiming to characterize its energetic behaviour. The concept of energy efficiency of the manufacturing workstation is defined. On this base, a classification methodology has been developed. It refers to specific criteria and their evaluation modalities, together to the definition & delimitation of energy efficiency classes. The energy class position is defined after the amount of energy needed by the workstation in the middle point of its operating domain, while its extension is determined by the value of the first coefficient from the Taylor series that approximates the dependence between the energy consume and the chosen parameter of the working regime. The main domain of interest for this classification looks to be the optimization of the manufacturing activities planning and programming. A case-study regarding an actual lathe classification from energy efficiency point of view, based on two different approaches (analytical and numerical) is also included.

  10. User interface on networked workstations for MFTF plasma diagnostic instruments

    International Nuclear Information System (INIS)

    Renbarger, V.L.; Balch, T.R.

    1985-01-01

    A network of Sun-2/170 workstations is used to provide an interface to the MFTF-B Plasma Diagnostics System at Lawrence Livermore National Laboratory. The Plasma Diagnostics System (PDS) is responsible for control of MFTF-B plasma diagnostic instrumentation. An EtherNet Local Area Network links the workstations to a central multiprocessing system which furnishes data processing, data storage and control services for PDS. These workstations permit a physicist to command data acquisition, data processing, instrument control, and display of results. The interface is implemented as a metaphorical desktop, which helps the operator form a mental model of how the system works. As on a real desktop, functions are provided by sheets of paper (windows on a CRT screen) called worksheets. The worksheets may be invoked by pop-up menus and may be manipulated with a mouse. These worksheets are actually tasks that communicate with other tasks running in the central computer system. By making entries in the appropriate worksheet, a physicist may specify data acquisition or processing, control a diagnostic, or view a result

  11. DB2 9 for Linux, Unix, and Windows database administration certification study guide

    CERN Document Server

    Sanders, Roger E

    2007-01-01

    In DB2 9 for Linux, UNIX, and Windows Database Administration Certification Study Guide, Roger E. Sanders-one of the world's leading DB2 authors and an active participant in the development of IBM's DB2 certification exams-covers everything a reader needs to know to pass the DB2 9 UDB DBA Certification Test (731).This comprehensive study guide steps you through all of the topics that are covered on the test, including server management, data placement, database access, analyzing DB2 activity, DB2 utilities, high availability, security, and much more. Each chapter contains an extensive set of p

  12. FORTRAN data files transference from VAX/VMS to ALPHA/UNIX

    International Nuclear Information System (INIS)

    Sanchez, E.; Milligen, B.Ph. van

    1997-01-01

    Several tools have been developed to access the TJ-I and TJ-IU databases, which currently reside in VAX/VMS servers, from the TJ-II Data Acquisition System DEC ALPHA 8400 server. The TJ-I/TJ-IU databases are not homogeneous and contain several types of data files, namely, SADE. CAMAC and FORTRAN un formatted files. The tools presented in this report allow one to transfer CAMAC and those FORTRAN un formatted files defined herein. from a VAX/VMS server, for data manipulation on the ALPHA/Digital UNIX server. (Author) 5 refs

  13. Comparison of computer workstation with film for detecting setup errors

    International Nuclear Information System (INIS)

    Fritsch, D.S.; Boxwala, A.A.; Raghavan, S.; Coffee, C.; Major, S.A.; Muller, K.E.; Chaney, E.L.

    1997-01-01

    Purpose/Objective: Workstations designed for portal image interpretation by radiation oncologists provide image displays and image processing and analysis tools that differ significantly compared with the standard clinical practice of inspecting portal films on a light box. An implied but unproved assumption associated with the clinical implementation of workstation technology is that patient care is improved, or at least not adversely affected. The purpose of this investigation was to conduct observer studies to test the hypothesis that radiation oncologists can detect setup errors using a workstation at least as accurately as when following standard clinical practice. Materials and Methods: A workstation, PortFolio, was designed for radiation oncologists to display and inspect digital portal images for setup errors. PortFolio includes tools to enhance images; align cross-hairs, field edges, and anatomic structures on reference and acquired images; measure distances and angles; and view registered images superimposed on one another. In a well designed and carefully controlled observer study, nine radiation oncologists, including attendings and residents, used PortFolio to detect setup errors in realistic digitally reconstructed portal (DRPR) images computed from the NLM visible human data using a previously described approach † . Compared with actual portal images where absolute truth is ill defined or unknown, the DRPRs contained known translation or rotation errors in the placement of the fields over target regions in the pelvis and head. Twenty DRPRs with randomly induced errors were computed for each site. The induced errors were constrained to a plane at the isocenter of the target volume and perpendicular to the central axis of the treatment beam. Images used in the study were also printed on film. Observers interpreted the film-based images using standard clinical practice. The images were reviewed in eight sessions. During each session five images were

  14. Customer relationship management

    OpenAIRE

    Gudeliūnas, Mindaugas

    2016-01-01

    My name is Mindaugas Gudeliūnas. My bachelors thesis topic is "Customer Relationship Management". The main goal of my work was to investigate customers relationship management and to create modern system, which is fast, easy to use and made for small business. Customer relationship management is really beneficial for a lot of companies. It can make your relationships with a customer more reliable and loyal, it can automate a lot of processes, which are related to customer management, human re...

  15. Customer relationship management system

    OpenAIRE

    Selenis, Laimonas

    2004-01-01

    Customer Relationship Management (CRM) is one of the biggest problems for many companies today. By analyzing history records (profiles) of its customers, organization can effectively adapt its business activity to users needs and create better products and services. Proper analysis of customer profiles can help to predict the behaviour of the customers. After grouping customer profiles by similar attributes, company can easier handle its interactions with similar users. Such group profiling c...

  16. Managing customer knowledge

    OpenAIRE

    2013-01-01

    M. Phil. (Information Management) Customer relationship management has been exposed as a strategic failure, unveiling only customer dissatisfaction. A new method for managing customers is consequently required. The effect of the knowledge economy has brought about a change in global orientation, in the focus on customer wants and needs to increase satisfaction. There was then a shift in focus from information to knowledge. In such an economy, the customer knowledge management strategy, as ...

  17. Customer satisfaction and competencies

    DEFF Research Database (Denmark)

    Gritti, Paola; Foss, Nicolai Juul

    We empirically address how customer satisfaction and loyalty in the banking industry may affect profitability. This helps to identify the strategy and competencies necessary to benefit from customer relationships which are important sources for improved performance in the banking. We do......, loyalty is a mediator between financial and not-financial customer value and two sources of customer satisfaction, namely relationships with the front office and the branch, on the one hand, and the products offered, on the other....... this by analyzing data collected on 2,105 customers of 118 branches of one of the biggest banks of an Italian banking group. We find that customer satisfaction impacts loyalty, which in turn has a direct effect on financial and non-financial customer value/total customer value/complex customer value. Moreover...

  18. The equipment access software for a distributed UNIX-based accelerator control system

    International Nuclear Information System (INIS)

    Trofimov, Nikolai; Zelepoukine, Serguei; Zharkov, Eugeny; Charrue, Pierre; Gareyte, Claire; Poirier, Herve

    1994-01-01

    This paper presents a generic equipment access software package for a distributed control system using computers with UNIX or UNIX-like operating systems. The package consists of three main components, an application Equipment Access Library, Message Handler and Equipment Data Base. An application task, which may run in any computer in the network, sends requests to access equipment through Equipment Library calls. The basic request is in the form Equipment-Action-Data and is routed via a remote procedure call to the computer to which the given equipment is connected. In this computer the request is received by the Message Handler. According to the type of the equipment connection, the Message Handler either passes the request to the specific process software in the same computer or forwards it to a lower level network of equipment controllers using MIL1553B, GPIB, RS232 or BITBUS communication. The answer is then returned to the calling application. Descriptive information required for request routing and processing is stored in the real-time Equipment Data Base. The package has been written to be portable and is currently available on DEC Ultrix, LynxOS, HPUX, XENIX, OS-9 and Apollo domain. ((orig.))

  19. CLIPS 6.0 - C LANGUAGE INTEGRATED PRODUCTION SYSTEM, VERSION 6.0 (UNIX VERSION)

    Science.gov (United States)

    Donnell, B.

    1994-01-01

    COOL (that is, a rule can pattern match on objects created using COOL). CLIPS 6.0 provides the capability to define functions, overloaded functions, and global variables interactively. In addition, CLIPS can be embedded within procedural code, called as a subroutine, and integrated with languages such as C, FORTRAN and Ada. CLIPS can be easily extended by a user through the use of several well-defined protocols. CLIPS provides several delivery options for programs including the ability to generate stand alone executables or to load programs from text or binary files. CLIPS 6.0 provides support for the modular development and execution of knowledge bases with the defmodule construct. CLIPS modules allow a set of constructs to be grouped together such that explicit control can be maintained over restricting the access of the constructs by other modules. This type of control is similar to global and local scoping used in languages such as C or Ada. By restricting access to deftemplate and defclass constructs, modules can function as blackboards, permitting only certain facts and instances to be seen by other modules. Modules are also used by rules to provide execution control. The CRSV (Cross-Reference, Style, and Verification) utility included with previous version of CLIPS is no longer supported. The capabilities provided by this tool are now available directly within CLIPS 6.0 to aid in the development, debugging, and verification of large rule bases. COSMIC offers four distribution versions of CLIPS 6.0: UNIX (MSC-22433), VMS (MSC-22434), MACINTOSH (MSC-22429), and IBM PC (MSC-22430). Executable files, source code, utilities, documentation, and examples are included on the program media. All distribution versions include identical source code for the command line version of CLIPS 6.0. This source code should compile on any platform with an ANSI C compiler. Each distribution version of CLIPS 6.0, except that for the Macintosh platform, includes an executable for the

  20. Office ergonomics training and a sit-stand workstation: effects on musculoskeletal and visual symptoms and performance of office workers.

    Science.gov (United States)

    Robertson, Michelle M; Ciriello, Vincent M; Garabet, Angela M

    2013-01-01

    Work Related Musculoskeletal Disorders (WMSDs) among office workers with intensive computer use is widespread and the prevalence of symptoms is growing. This randomized controlled trial investigated the effects of an office ergonomics training combined with a sit-stand workstation on musculoskeletal and visual discomfort, behaviors and performance. Participants performed a lab-based customer service job for 8 h per day, over 15 days and were assigned to: Ergonomics Trained (n = 11) or Minimally Trained (n = 11). The training consisted of: a 1.5-h interactive instruction, a sit/stand practice period, and ergonomic reminders. Ergonomics Trained participants experienced minimal musculoskeletal and visual discomfort across the 15 days, varied their postures, with significantly higher performance compared to the Minimally Trained group who had a significantly higher number of symptoms, suggesting that training plays a critical role. The ability to mitigate symptoms, change behaviors and enhance performance through training combined with a sit-stand workstation has implications for preventing discomforts in office workers. Copyright © 2012 Elsevier Ltd and The Ergonomics Society. All rights reserved.

  1. An Imaging And Graphics Workstation For Image Sequence Analysis

    Science.gov (United States)

    Mostafavi, Hassan

    1990-01-01

    This paper describes an application-specific engineering workstation designed and developed to analyze imagery sequences from a variety of sources. The system combines the software and hardware environment of the modern graphic-oriented workstations with the digital image acquisition, processing and display techniques. The objective is to achieve automation and high throughput for many data reduction tasks involving metric studies of image sequences. The applications of such an automated data reduction tool include analysis of the trajectory and attitude of aircraft, missile, stores and other flying objects in various flight regimes including launch and separation as well as regular flight maneuvers. The workstation can also be used in an on-line or off-line mode to study three-dimensional motion of aircraft models in simulated flight conditions such as wind tunnels. The system's key features are: 1) Acquisition and storage of image sequences by digitizing real-time video or frames from a film strip; 2) computer-controlled movie loop playback, slow motion and freeze frame display combined with digital image sharpening, noise reduction, contrast enhancement and interactive image magnification; 3) multiple leading edge tracking in addition to object centroids at up to 60 fields per second from both live input video or a stored image sequence; 4) automatic and manual field-of-view and spatial calibration; 5) image sequence data base generation and management, including the measurement data products; 6) off-line analysis software for trajectory plotting and statistical analysis; 7) model-based estimation and tracking of object attitude angles; and 8) interface to a variety of video players and film transport sub-systems.

  2. Clinical impact and value of workstation single sign-on.

    Science.gov (United States)

    Gellert, George A; Crouch, John F; Gibson, Lynn A; Conklin, George S; Webster, S Luke; Gillean, John A

    2017-05-01

    CHRISTUS Health began implementation of computer workstation single sign-on (SSO) in 2015. SSO technology utilizes a badge reader placed at each workstation where clinicians swipe or "tap" their identification badges. To assess the impact of SSO implementation in reducing clinician time logging in to various clinical software programs, and in financial savings from migrating to a thin client that enabled replacement of traditional hard drive computer workstations. Following implementation of SSO, a total of 65,202 logins were sampled systematically during a 7day period among 2256 active clinical end users for time saved in 6 facilities when compared to pre-implementation. Dollar values were assigned to the time saved by 3 groups of clinical end users: physicians, nurses and ancillary service providers. The reduction of total clinician login time over the 7day period showed a net gain of 168.3h per week of clinician time - 28.1h (2.3 shifts) per facility per week. Annualized, 1461.2h of mixed physician and nursing time is liberated per facility per annum (121.8 shifts of 12h per year). The annual dollar cost savings of this reduction of time expended logging in is $92,146 per hospital per annum and $1,658,745 per annum in the first phase implementation of 18 hospitals. Computer hardware equipment savings due to desktop virtualization increases annual savings to $2,333,745. Qualitative value contributions to clinician satisfaction, reduction in staff turnover, facilitation of adoption of EHR applications, and other benefits of SSO are discussed. SSO had a positive impact on clinician efficiency and productivity in the 6 hospitals evaluated, and is an effective and cost-effective method to liberate clinician time from repetitive and time consuming logins to clinical software applications. Copyright © 2017 The Authors. Published by Elsevier B.V. All rights reserved.

  3. The image-interpretation-workstation of the future: lessons learned

    Science.gov (United States)

    Maier, S.; van de Camp, F.; Hafermann, J.; Wagner, B.; Peinsipp-Byma, E.; Beyerer, J.

    2017-05-01

    In recent years, professionally used workstations got increasingly complex and multi-monitor systems are more and more common. Novel interaction techniques like gesture recognition were developed but used mostly for entertainment and gaming purposes. These human computer interfaces are not yet widely used in professional environments where they could greatly improve the user experience. To approach this problem, we combined existing tools in our imageinterpretation-workstation of the future, a multi-monitor workplace comprised of four screens. Each screen is dedicated to a special task in the image interpreting process: a geo-information system to geo-reference the images and provide a spatial reference for the user, an interactive recognition support tool, an annotation tool and a reporting tool. To further support the complex task of image interpreting, self-developed interaction systems for head-pose estimation and hand tracking were used in addition to more common technologies like touchscreens, face identification and speech recognition. A set of experiments were conducted to evaluate the usability of the different interaction systems. Two typical extensive tasks of image interpreting were devised and approved by military personal. They were then tested with a current setup of an image interpreting workstation using only keyboard and mouse against our image-interpretationworkstation of the future. To get a more detailed look at the usefulness of the interaction techniques in a multi-monitorsetup, the hand tracking, head pose estimation and the face recognition were further evaluated using tests inspired by everyday tasks. The results of the evaluation and the discussion are presented in this paper.

  4. Optimizing the pathology workstation "cockpit": Challenges and solutions

    Directory of Open Access Journals (Sweden)

    Elizabeth A Krupinski

    2010-01-01

    Full Text Available The 21 st century has brought numerous changes to the clinical reading (i.e., image or virtual pathology slide interpretation environment of pathologists and it will continue to change even more dramatically as information and communication technologies (ICTs become more widespread in the integrated healthcare enterprise. The extent to which these changes impact the practicing pathologist differ as a function of the technology under consideration, but digital "virtual slides" and the viewing of images on computer monitors instead of glass slides through a microscope clearly represents a significant change in the way that pathologists extract information from these images and render diagnostic decisions. One of the major challenges facing pathologists in this new era is how to best optimize the pathology workstation, the reading environment and the new and varied types of information available in order to ensure efficient and accurate processing of this information. Although workstations can be stand-alone units with images imported via external storage devices, this scenario is becoming less common as pathology departments connect to information highways within their hospitals and to external sites. Picture Archiving and Communications systems are no longer confined to radiology departments but are serving the entire integrated healthcare enterprise, including pathology. In radiology, the workstation is often referred to as the "cockpit" with a "digital dashboard" and the reading room as the "control room." Although pathology has yet to "go digital" to the extent that radiology has, lessons derived from radiology reading "cockpits" can be quite valuable in setting up the digital pathology reading room. In this article, we describe the concept of the digital dashboard and provide some recent examples of informatics-based applications that have been shown to improve the workflow and quality in digital reading environments.

  5. Performance assessment of advanced engineering workstations for fuel management applications

    International Nuclear Information System (INIS)

    Turinsky, P.J.

    1989-07-01

    The purpose of this project was to assess the performance of an advanced engineering workstation [AEW] with regard to applications to incore fuel management for LWRs. The attributes of most interest to us that define an AEW are parallel computational hardware and graphics capabilities. The AEWs employed were super microcomputers manufactured by MASSCOMP, Inc. These computers utilize a 32-bit architecture, graphics co-processor, multi-CPUs [up to six] attached to common memory and multi-vector accelerators. 7 refs., 33 figs., 4 tabs

  6. Viewport: An object-oriented approach to integrate workstation software for tile and stack mode display

    OpenAIRE

    Ghosh, Srinka; Andriole, Katherine P.; Avrin, David E.

    1997-01-01

    Diagnostic workstation design has migrated towards display presentation in one of two modes: tiled images or stacked images. It is our impression that the workstation setup or configuration in each of these two modes is rather distinct. We sought to establish a commonality to simplify software design, and to enable a single descriptor method to facilitate folder manager development of “hanging” protocols. All current workstation designs use a combination of “off-screen” and “on-screen” memory...

  7. Supervisory Control Technique For An Assembly Workstation As A Dynamic Discrete Event System

    Directory of Open Access Journals (Sweden)

    Daniela Cristina CERNEGA

    2001-12-01

    Full Text Available This paper proposes a control problem statement in the framework of supervisory control technique for the assembly workstations. A desired behaviour of an assembly workstation is analysed. The behaviour of such a workstation is cyclic and some linguistic properties are established. In this paper, it is proposed an algorithm for the computation of the supremal controllable language of the closed system desired language. Copyright © 2001 IFAC.

  8. Pengaruh Customer Relationship Management (Crm) Terhadap Customer Satisfaction Dan Customer Loyalty Pada Pelanggan Matahari Department Store

    OpenAIRE

    Ham, Meyske

    2016-01-01

    This study was conducted to determine the effect Benefits of Customer Relationship Management and Customer satisfation to Customer Loyalty in Customers Matahari Department Store. Customer relationship management (CRM) is part of a marketing strategy to get satisfaction and increase customer loyalty. CRM and customer satisfaction can encourage customer loyalty where customers do not easily switch to other companies. The population is all customers Matahari Department Store, and the sample are ...

  9. Evaluating biomechanics of user-selected sitting and standing computer workstation.

    Science.gov (United States)

    Lin, Michael Y; Barbir, Ana; Dennerlein, Jack T

    2017-11-01

    A standing computer workstation has now become a popular modern work place intervention to reduce sedentary behavior at work. However, user's interaction related to a standing computer workstation and its differences with a sitting workstation need to be understood to assist in developing recommendations for use and set up. The study compared the differences in upper extremity posture and muscle activity between user-selected sitting and standing workstation setups. Twenty participants (10 females, 10 males) volunteered for the study. 3-D posture, surface electromyography, and user-reported discomfort were measured while completing simulated tasks with each participant's self-selected workstation setups. Sitting computer workstation associated with more non-neutral shoulder postures and greater shoulder muscle activity, while standing computer workstation induced greater wrist adduction angle and greater extensor carpi radialis muscle activity. Sitting computer workstation also associated with greater shoulder abduction postural variation (90th-10th percentile) while standing computer workstation associated with greater variation for should rotation and wrist extension. Users reported similar overall discomfort levels within the first 10 min of work but had more than twice as much discomfort while standing than sitting after 45 min; with most discomfort reported in the low back for standing and shoulder for sitting. These different measures provide understanding in users' different interactions with sitting and standing and by alternating between the two configurations in short bouts may be a way of changing the loading pattern on the upper extremity. Copyright © 2017 Elsevier Ltd. All rights reserved.

  10. Workout at work: laboratory test of psychological and performance outcomes of active workstations.

    Science.gov (United States)

    Sliter, Michael; Yuan, Zhenyu

    2015-04-01

    With growing concerns over the obesity epidemic in the United States and other developed countries, many organizations have taken steps to incorporate healthy workplace practices. However, most workers are still sedentary throughout the day--a major contributor to individual weight gain. The current study sought to gather preliminary evidence of the efficacy of active workstations, which are a possible intervention that could increase employees' physical activity while they are working. We conducted an experimental study, in which boredom, task satisfaction, stress, arousal, and performance were evaluated and compared across 4 randomly assigned conditions: seated workstation, standing workstation, cycling workstation, and walking workstation. Additionally, body mass index (BMI) and exercise habits were examined as moderators to determine whether differences in these variables would relate to increased benefits in active conditions. The results (n = 180) showed general support for the benefits of walking workstations, whereby participants in the walking condition had higher satisfaction and arousal and experienced less boredom and stress than those in the passive conditions. Cycling workstations, on the other hand, tended to relate to reduced satisfaction and performance when compared with other conditions. The moderators did not impact these relationships, indicating that walking workstations might have psychological benefits to individuals, regardless of BMI and exercise habits. The results of this study are a preliminary step in understanding the work implications of active workstations. (c) 2015 APA, all rights reserved).

  11. Files for workstations with ionizing radiation risks: variation in the use of gamma densitometers

    International Nuclear Information System (INIS)

    Tournadre, A.

    2008-01-01

    After a brief presentation of the different gamma-densitometers proposed by MLPC to measure roadway density, and having outlined the support role of the provider, the author describes the form and content of workstation files for workstations exhibiting a risk related to ionizing radiation. He gives an analytical overview of dose calculation: analysis of instrument use phases, exposure duration, dose rates and way of introducing these dose rates in the workstation file. He formulates how different procedures are to be followed by the radiation protection expert within the company. He outlines that workstation files are very useful as information feedback tool

  12. Customer-to-customer roles and impacts in service encounters

    OpenAIRE

    Lee, Linda

    2016-01-01

    This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. The first angle is a focus on group service encounters that addresses the lack of research on customer-to-customer interactions that occur in customer-to-customer interaction-intensive contexts. These are contexts where the interactions between custome...

  13. Mass Customization Measurements Metrics

    DEFF Research Database (Denmark)

    Nielsen, Kjeld; Brunø, Thomas Ditlev; Jørgensen, Kaj Asbjørn

    2014-01-01

    A recent survey has indicated that 17 % of companies have ceased mass customizing less than 1 year after initiating the effort. This paper presents measurement for a company’s mass customization performance, utilizing metrics within the three fundamental capabilities: robust process design, choice...... navigation, and solution space development. A mass customizer when assessing performance with these metrics can identify within which areas improvement would increase competitiveness the most and enable more efficient transition to mass customization....

  14. Understanding customer experience.

    Science.gov (United States)

    Meyer, Christopher; Schwager, Andre

    2007-02-01

    Anyone who has signed up for cell phone service, attempted to claim a rebate, or navigated a call center has probably suffered from a company's apparent indifference to what should be its first concern: the customer experiences that culminate in either satisfaction or disappointment and defection. Customer experience is the subjective response customers have to direct or indirect contact with a company. It encompasses every aspect of an offering: customer care, advertising, packaging, features, ease of use, reliability. Customer experience is shaped by customers' expectations, which largely reflect previous experiences. Few CEOs would argue against the significance of customer experience or against measuring and analyzing it. But many don't appreciate how those activities differ from CRM or just how illuminating the data can be. For instance, the majority of the companies in a recent survey believed they have been providing "superior" experiences to customers, but most customers disagreed. The authors describe a customer experience management (CEM) process that involves three kinds of monitoring: past patterns (evaluating completed transactions), present patterns (tracking current relationships), and potential patterns (conducting inquiries in the hope of unveiling future opportunities). Data are collected at or about touch points through such methods as surveys, interviews, focus groups, and online forums. Companies need to involve every function in the effort, not just a single customer-facing group. The authors go on to illustrate how a cross-functional CEM system is created. With such a system, companies can discover which customers are prospects for growth and which require immediate intervention.

  15. Internationalization of healthcare applications: a generic approach for PACS workstations.

    Science.gov (United States)

    Hussein, R; Engelmann, U; Schroeter, A; Meinzer, H P

    2004-01-01

    Along with the revolution of information technology and the increasing use of computers world-wide, software providers recognize the emerging need for internationalized, or global, software applications. The importance of internationalization comes from its benefits such as addressing a broader audience, making the software applications more accessible, easier to use, more flexible to support and providing users with more consistent information. In addition, some governmental agencies, e.g., in Spain, accept only fully localized software. Although the healthcare communication standards, namely, Digital Imaging and Communication in Medicine (DICOM) and Health Level Seven (HL7) support wide areas of internationalization, most of the implementers are still protective about supporting the complex languages. This paper describes a generic internationalization approach for Picture Archiving and Communication System (PACS) workstations. The Unicode standard is used to internationalize the application user interface. An encoding converter was developed to encode and decode the data between the rendering module (in Unicode encoding) and the DICOM data (in ISO 8859 encoding). An integration gateway was required to integrate the internationalized PACS components with the different PACS installations. To introduce a pragmatic example, the described approach was applied to the CHILI PACS workstation. The approach has enabled the application to handle the different internationalization aspects transparently, such as supporting complex languages, switching between different languages at runtime, and supporting multilingual clinical reports. In the healthcare enterprises, internationalized applications play an essential role in supporting a seamless flow of information between the heterogeneous multivendor information systems.

  16. Temporal digital subtraction radiography with a personal computer digital workstation

    International Nuclear Information System (INIS)

    Kircos, L.; Holt, W.; Khademi, J.

    1990-01-01

    Technique have been developed and implemented on a personal computer (PC)-based digital workstation to accomplish temporal digital subtraction radiography (TDSR). TDSR is useful in recording radiologic change over time. Thus, this technique is useful not only for monitoring chronic disease processes but also for monitoring the temporal course of interventional therapies. A PC-based digital workstation was developed on a PC386 platform with add-in hardware and software. Image acquisition, storage, and processing was accomplished using 512 x 512 x 8- or 12-bit frame grabber. Software and hardware were developed to accomplish image orientation, registration, gray scale compensation, subtraction, and enhancement. Temporal radiographs of the jaws were made in a fixed and reproducible orientation between the x-ray source and image receptor enabling TDSR. Temporal changes secondary to chronic periodontal disease, osseointegration of endosseous implants, and wound healing were demonstrated. Use of TDSR for chest imaging was also demonstrated with identification of small, subtle focal masses that were not apparent with routine viewing. The large amount of radiologic information in images of the jaws and chest may obfuscate subtle changes that TDSR seems to identify. TDSR appears to be useful as a tool to record temporal and subtle changes in radiologic images

  17. Image sequence analysis workstation for multipoint motion analysis

    Science.gov (United States)

    Mostafavi, Hassan

    1990-08-01

    This paper describes an application-specific engineering workstation designed and developed to analyze motion of objects from video sequences. The system combines the software and hardware environment of a modem graphic-oriented workstation with the digital image acquisition, processing and display techniques. In addition to automation and Increase In throughput of data reduction tasks, the objective of the system Is to provide less invasive methods of measurement by offering the ability to track objects that are more complex than reflective markers. Grey level Image processing and spatial/temporal adaptation of the processing parameters is used for location and tracking of more complex features of objects under uncontrolled lighting and background conditions. The applications of such an automated and noninvasive measurement tool include analysis of the trajectory and attitude of rigid bodies such as human limbs, robots, aircraft in flight, etc. The system's key features are: 1) Acquisition and storage of Image sequences by digitizing and storing real-time video; 2) computer-controlled movie loop playback, freeze frame display, and digital Image enhancement; 3) multiple leading edge tracking in addition to object centroids at up to 60 fields per second from both live input video or a stored Image sequence; 4) model-based estimation and tracking of the six degrees of freedom of a rigid body: 5) field-of-view and spatial calibration: 6) Image sequence and measurement data base management; and 7) offline analysis software for trajectory plotting and statistical analysis.

  18. Emulating conventional operator interfaces on window-based workstations

    International Nuclear Information System (INIS)

    Carr, G.P.

    1990-01-01

    This paper explores an approach to support the LAMPF and PSR control systems on VAX/VMS workstations using DECwindows and VI Corporation Data Views as the operator interface. The PSR control system was recently turned over to MP division and the two control-system staffs were merged into one group. One of the goals of this new group is to develop a common workstation-based operator console and interface which can be used in a single control room controlling both the linac and proton storage ring. The new console operator interface will need a high-level graphics toolkit for its implementation. During the conversion to the new consoles it will also probably be necessary to write a package to emulate the current operator interfaces at the software level. This paper describes a project to evaluate the appropriateness of VI Corporation's Data Views graphics package for use in the LAMPF control-system environment by using it to write an emulation of the LAMPF touch-panel interface to a large LAMPF control-system application program. A secondary objective of this project was to explore any productivity increases that might be realized by using an object-oriented graphics package and graphics editor. (orig.)

  19. Design and Development of an Integrated Workstation Automation Hub

    Energy Technology Data Exchange (ETDEWEB)

    Weber, Andrew; Ghatikar, Girish; Sartor, Dale; Lanzisera, Steven

    2015-03-30

    Miscellaneous Electronic Loads (MELs) account for one third of all electricity consumption in U.S. commercial buildings, and are drivers for a significant energy use in India. Many of the MEL-specific plug-load devices are concentrated at workstations in offices. The use of intelligence, and integrated controls and communications at the workstation for an Office Automation Hub – offers the opportunity to improve both energy efficiency and occupant comfort, along with services for Smart Grid operations. Software and hardware solutions are available from a wide array of vendors for the different components, but an integrated system with interoperable communications is yet to be developed and deployed. In this study, we propose system- and component-level specifications for the Office Automation Hub, their functions, and a prioritized list for the design of a proof-of-concept system. Leveraging the strength of both the U.S. and India technology sectors, this specification serves as a guide for researchers and industry in both countries to support the development, testing, and evaluation of a prototype product. Further evaluation of such integrated technologies for performance and cost is necessary to identify the potential to reduce energy consumptions in MELs and to improve occupant comfort.

  20. Biomek Cell Workstation: A Variable System for Automated Cell Cultivation.

    Science.gov (United States)

    Lehmann, R; Severitt, J C; Roddelkopf, T; Junginger, S; Thurow, K

    2016-06-01

    Automated cell cultivation is an important tool for simplifying routine laboratory work. Automated methods are independent of skill levels and daily constitution of laboratory staff in combination with a constant quality and performance of the methods. The Biomek Cell Workstation was configured as a flexible and compatible system. The modified Biomek Cell Workstation enables the cultivation of adherent and suspension cells. Until now, no commercially available systems enabled the automated handling of both types of cells in one system. In particular, the automated cultivation of suspension cells in this form has not been published. The cell counts and viabilities were nonsignificantly decreased for cells cultivated in AutoFlasks in automated handling. The proliferation of manual and automated bioscreening by the WST-1 assay showed a nonsignificant lower proliferation of automatically disseminated cells associated with a mostly lower standard error. The disseminated suspension cell lines showed different pronounced proliferations in descending order, starting with Jurkat cells followed by SEM, Molt4, and RS4 cells having the lowest proliferation. In this respect, we successfully disseminated and screened suspension cells in an automated way. The automated cultivation and dissemination of a variety of suspension cells can replace the manual method. © 2015 Society for Laboratory Automation and Screening.

  1. UNIX veida mikrokodola operētājsistēma FPGA procesoram

    OpenAIRE

    Liepkalns, Ansis

    2012-01-01

    Risinājumos, kuros izmanto programmējamo loģisko mezglu masīvu (FPGA) procesorus, programmatūras pieejamība ir svarīga, lai samazinātu galaprodukta iegūšanai nepieciešamo laiku. Plašu programmatūras atbalstu ir ieguvušas UNIX veida operētājsistēmas. To kombinācija ar FPGA procesoriem spēj nodrošināt vēlamo izstrādes ātrumu. Lai apmierinātu kvalitātes prasības, tiek piedāvāts izmantot mikrokodola operētājsistēmu. Darbā tiek apskatīta sistēmas mikroshēmā izveide darbībai ar „Minix 3“ mikrokodol...

  2. DB2 9 for Linux, Unix, and Windows database administration upgrade certification study guide

    CERN Document Server

    Sanders, Roger E

    2007-01-01

    Written by one of the world's leading DB2 authors who is an active participant in the development of the DB2 certification exams, this resource covers everything a database adminstrator needs to know to pass the DB2 9 for Linux, UNIX, and Windows Database Administration Certification Upgrade exam (Exam 736). This comprehensive study guide discusses all exam topics: server management, data placement, XML concepts, analyzing activity, high availability, database security, and much more. Each chapter contains an extensive set of practice questions along with carefully explained answers. Both information-technology professionals who have experience as database administrators and have a current DBA certification on version 8 of DB2 and individuals who would like to learn the new features of DB2 9 will benefit from the information in this reference guide.

  3. Is Mass Customization Sustainable?

    DEFF Research Database (Denmark)

    Petersen, Thomas Ditlev; Jørgensen, Kaj Asbjørn; Nielsen, Kjeld

    2011-01-01

    Mass customizers are like other companies currently experiencing an increasing customer demand for environmentally sustainable products as well as an increasingly strict legislation regarding environmental sustainability. This paper addresses the issue whether the concepts mass customization...... and sustainability are fundamentally compatible by asking the question: can a mass customized product be sustainable? Several factors could indicate that mass customized products are less sustainable than standardized products; however other factors suggest the opposite. This paper explores these factors during...... three life cycle phases for a product: Production, Use and End of Life. It is concluded that there is not an unambiguous causal relationship between mass customization and sustainability; however several factors unique to mass customized products are essential to consider during product and process...

  4. TkPl_SU: An Open-source Perl Script Builder for Seismic Unix

    Science.gov (United States)

    Lorenzo, J. M.

    2017-12-01

    TkPl_SU (beta) is a graphical user interface (GUI) to select parameters for Seismic Unix (SU) modules. Seismic Unix (Stockwell, 1999) is a widely distributed free software package for processing seismic reflection and signal processing. Perl/Tk is a mature, well-documented and free object-oriented graphical user interface for Perl. In a classroom environment, shell scripting of SU modules engages students and helps focus on the theoretical limitations and strengths of signal processing. However, complex interactive processing stages, e.g., selection of optimal stacking velocities, killing bad data traces, or spectral analysis requires advanced flows beyond the scope of introductory classes. In a research setting, special functionality from other free seismic processing software such as SioSeis (UCSD-NSF) can be incorporated readily via an object-oriented style to programming. An object oriented approach is a first step toward efficient extensible programming of multi-step processes, and a simple GUI simplifies parameter selection and decision making. Currently, in TkPl_SU, Perl 5 packages wrap 19 of the most common SU modules that are used in teaching undergraduate and first-year graduate student classes (e.g., filtering, display, velocity analysis and stacking). Perl packages (classes) can advantageously add new functionality around each module and clarify parameter names for easier usage. For example, through the use of methods, packages can isolate the user from repetitive control structures, as well as replace the names of abbreviated parameters with self-describing names. Moose, an extension of the Perl 5 object system, greatly facilitates an object-oriented style. Perl wrappers are self-documenting via Perl programming document markup language.

  5. 76 FR 10403 - Hewlett Packard (HP), Global Product Development, Engineering Workstation Refresh Team, Working...

    Science.gov (United States)

    2011-02-24

    ...), Global Product Development, Engineering Workstation Refresh Team, Working On-Site at General Motors..., Non-Information Technology Business Development Team and Engineering Application Support Team, working... Hewlett Packard, Global Product Development, Engineering Workstation Refresh Team, working on-site at...

  6. 40 CFR 86.1312-2007 - Filter stabilization and microbalance workstation environmental conditions, microbalance...

    Science.gov (United States)

    2010-07-01

    ... 40 Protection of Environment 19 2010-07-01 2010-07-01 false Filter stabilization and microbalance workstation environmental conditions, microbalance specifications, and particulate matter filter handling and... Particulate Exhaust Test Procedures § 86.1312-2007 Filter stabilization and microbalance workstation...

  7. The effect of dynamic workstations on the performance of various computer and office-based tasks

    NARCIS (Netherlands)

    Burford, E.M.; Botter, J.; Commissaris, D.; Könemann, R.; Hiemstra-Van Mastrigt, S.; Ellegast, R.P.

    2013-01-01

    The effect of different workstations, conventional and dynamic, on different types of performance measures for several different office and computer based task was investigated in this research paper. The two dynamic workstations assessed were the Lifespan Treadmill Desk and the RightAngle

  8. VMEbus based computer and real-time UNIX as infrastructure of DAQ

    International Nuclear Information System (INIS)

    Yasu, Y.; Fujii, H.; Nomachi, M.; Kodama, H.; Inoue, E.; Tajima, Y.; Takeuchi, Y.; Shimizu, Y.

    1994-01-01

    This paper describes what the authors have constructed as the infrastructure of data acquisition system (DAQ). The paper reports recent developments concerned with HP VME board computer with LynxOS (HP742rt/HP-RT) and Alpha/OSF1 with VMEbus adapter. The paper also reports current status of developing a Benchmark Suite for Data Acquisition (DAQBENCH) for measuring not only the performance of VME/CAMAC access but also that of the context switching, the inter-process communications and so on, for various computers including Workstation-based systems and VME board computers

  9. Evaluation of a PACS workstation for interpreting body CT studies

    International Nuclear Information System (INIS)

    Franken, E.A.; Berbaum, K.S.; Honda, H.; McGuire, C.; Weis, R.R.; Barloon, T.

    1989-01-01

    This paper reports conventional hard-copy images from 266 body CT studies compared with those provided by a picture archiving and communication system (PACS) workstation. PACS images were evaluated before and after use of various image processing features. Most cases were depicted equally well, but in about one-fourth of the cases, diagnostic features were shown more clearly on PACS images. When PACS images were viewed first, a change in diagnosis after subsequent hardcopy inspection was infrequent, but when hard-copy images were viewed first, the results were converse. The image processing features of PACS were critical for its superior performance. The ability of a PACS to provide both image display and manipulation results in the superiority of that system

  10. Advanced software development workstation project: Engineering scripting language. Graphical editor

    Science.gov (United States)

    1992-01-01

    Software development is widely considered to be a bottleneck in the development of complex systems, both in terms of development and in terms of maintenance of deployed systems. Cost of software development and maintenance can also be very high. One approach to reducing costs and relieving this bottleneck is increasing the reuse of software designs and software components. A method for achieving such reuse is a software parts composition system. Such a system consists of a language for modeling software parts and their interfaces, a catalog of existing parts, an editor for combining parts, and a code generator that takes a specification and generates code for that application in the target language. The Advanced Software Development Workstation is intended to be an expert system shell designed to provide the capabilities of a software part composition system.

  11. From LESSEPS to the workstation for reliability engineers

    International Nuclear Information System (INIS)

    Ancelin, C.; Bouissou, M.; Collet, J.; Gallois, M.; Magne, L.; Villatte, N.; Yedid, C.; Mulet-Marquis, D.

    1994-01-01

    Three Mile Island and Chernobyl in the nuclear industry, Challenger, in the space industry, Seveso and Bhopal in the chemical industry - all these accidents show how difficult it is to forecast all likely accident scenarios that may occur in complex systems. This was, however, the objective of the probabilistic safety assessment (PSA) performed by EDF at the Paluel nuclear power plant. The full computerization of this study led to the LESSEPS project, aimed at automating three different steps: generation of reliability models -based on the use of expert systems, qualitative and quantitative processing of these models using computer codes, and overall management of PSA studies. This paper presents the results obtained and the gradual transformation of this first generation of tools into a workstation aimed at integrating reliability studies at all stages of an industrial process. (author)

  12. A cycling workstation to facilitate physical activity in office settings.

    Science.gov (United States)

    Elmer, Steven J; Martin, James C

    2014-07-01

    Facilitating physical activity during the workday may help desk-bound workers reduce risks associated with sedentary behavior. We 1) evaluated the efficacy of a cycling workstation to increase energy expenditure while performing a typing task and 2) fabricated a power measurement system to determine the accuracy and reliability of an exercise cycle. Ten individuals performed 10 min trials of sitting while typing (SIT type) and pedaling while typing (PED type). Expired gases were recorded and typing performance was assessed. Metabolic cost during PED type was ∼ 2.5 × greater compared to SIT type (255 ± 14 vs. 100 ± 11 kcal h(-1), P physical activity without compromising typing performance. The exercise cycle's inaccuracy could be misleading to users. Copyright © 2014 Elsevier Ltd and The Ergonomics Society. All rights reserved.

  13. Assesment of customer relationship development

    OpenAIRE

    Dagmar Lesáková

    2011-01-01

    The focus of this paper is customer relationship marketing and its new trends. The particular goal of the presented research study was to identify and analyse the indicators of customer relationship development in human resources recruitment / leasing companies. Nine indicators have been explored: mission statement concerning customer commitment, customer attraction, customer commitment, development of customer value, understanding customer needs, goals for customer satisfaction, after sales ...

  14. ESCRIME: testing bench for advanced operator workstations in future plants

    International Nuclear Information System (INIS)

    Poujol, A.; Papin, B.

    1994-01-01

    The problem of optimal task allocation between man and computer for the operation of nuclear power plants is of major concern for the design of future plants. As the increased level of automation induces the modification of the tasks actually devoted to the operator in the control room, it is very important to anticipate these consequences at the plant design stage. The improvement of man machine cooperation is expected to play a major role in minimizing the impact of human errors on plant safety. The CEA has launched a research program concerning the evolution of the plant operation in order to optimize the efficiency of the human/computer systems for a better safety. The objective of this program is to evaluate different modalities of man-machine share of tasks, in a representative context. It relies strongly upon the development of a specific testing facility, the ESCRIME work bench, which is presented in this paper. It consists of an EDF 1300MWe PWR plant simulator connected to an operator workstation. The plant simulator model presents at a significant level of details the instrumentation and control of the plant and the main connected circuits. The operator interface is based on the generalization of the use of interactive graphic displays, and is intended to be consistent to the tasks to be performed by the operator. The functional architecture of the workstation is modular, so that different cooperation mechanisms can be implemented within the same framework. It is based on a thorough analysis and structuration of plant control tasks, in normal as well as in accident situations. The software architecture design follows the distributed artificial intelligence approach. Cognitive agents cooperate in order to operate the process. The paper presents the basic principles and the functional architecture of the test bed and describes the steps and the present status of the program. (author)

  15. The case for customer loyalty.

    Science.gov (United States)

    Sturm, Arthur C

    2004-09-01

    How does customer loyalty grow? Through good customer experiences. Yet some organizations seem to genuinely fail to understand that they can keep or lose a customer in the proverbial blink of an eye. And in this era of increasing customer demands across all industries, it's important that healthcare financial managers understand the correlation between customer loyalty and customer experience.

  16. Customer satisfaction research

    Energy Technology Data Exchange (ETDEWEB)

    Tormasi, T

    1987-03-01

    A review of four aspects of the Gas and Fuel Corporation of Victoria's study of customer satisfaction covers: (1) corporate goals to meet its responsibility as a public utility and operate as a successful marketing organization, (2) the history of customer satisfaction research by GFC, (3) measurements of customer satisfaction through expectations research, and (4) case studies involving domestic appliance maintenance and gas mains renewal. Continuous validation of GFC's policies and procedures is the basis for future growth and success. 3 tables.

  17. Developing customer databases.

    Science.gov (United States)

    Rao, S K; Shenbaga, S

    2000-01-01

    There is a growing consensus among pharmaceutical companies that more product and customer-specific approaches to marketing and selling a new drug can result in substantial increases in sales. Marketers and researchers taking a proactive micro-marketing approach to identifying, profiling, and communicating with target customers are likely to facilitate such approaches and outcomes. This article provides a working framework for creating customer databases that can be effectively mined to achieve a variety of such marketing and sales force objectives.

  18. Customization and Customer-Product Learning

    DEFF Research Database (Denmark)

    Jørgensen, Kaj Asbjørn

    2011-01-01

    , through the performance level and the experience level to the learning level at the top. This model has a dual view with customers/demand at one side and product/supplier at the other side. It is developed so that it can be generally applied and, typically, product designers must decide how far up...... in levels the customisation should aim. This paper sets special focus on the upper levels of customisation, especially the learning level, and it is shown that products with a large range of user-oriented functionalities often require much training to use and that customers on the other hand are sometimes...

  19. Membangun Customer Loyalty Nasabah Bank melalui Customer Satisfaction

    OpenAIRE

    Sumarto, Sumarto

    2007-01-01

    In the relation between bank and its customer, the bank should to capable to fulfill need and satisfy through services and create the value to the customer. So in the compete situation, to give customer satisfaction is main duty of bank in order that the customer loyal permanently. The customer satisfaction is primary cause for building customer loyalty. More and more loyal customer to the bank, that's indicate the service superiority of its bank. Base description above this research purpose...

  20. Focusing on customer service.

    Science.gov (United States)

    1996-01-01

    This booklet is devoted to a consideration of how good customer service in family planning programs can generate demand for products and services, bring customers back, and reduce costs. Customer service is defined as increasing client satisfaction through continuous concern for client preferences, staff accountability to clients, and respect for the rights of clients. Issues discussed include the introduction of a customer service approach and gaining staff commitment. The experience of PROSALUD in Bolivia in recruiting appropriate staff, supervising staff, soliciting client feedback, and marketing services is offered as an example of a successful customer service approach. The key customer service functions are described as 1) establishing a welcoming atmosphere, 2) streamlining client flow, 3) personalizing client services, and 4) organizing and providing clear information to clients. The role of the manager in developing procedures is explored, and the COPE (Client-Oriented Provider-Efficient) process is presented as a good way to begin to make improvements. Techniques in staff training in customer service include brainstorming, role playing, using case studies (examples of which are provided), and engaging in practice sessions. Training also leads to the development of effective customer service attitudes, and the differences between these and organizational/staff-focused attitudes are illustrated in a chart. The use of communication skills (asking open-ended questions, helping clients express their concerns, engaging in active listening, and handling difficult situations) is considered. Good recovery skills are important when things go wrong. Gathering and using client feedback is the next topic considered. This involves identifying, recording, and discussing customer service issues as well as taking action on these issues and evaluating the results. The booklet ends by providing a sample of customer service indicators, considering the maintenance of a

  1. Contribution to data acquisition software of Eurogram and Diamant multi detectors in an Unix/VXWorks environment; Contribution aux logiciels d`acquisition de donnees des multidetecteurs Eurogam et Diamant dans un environnement reparti Unix/VXWorks

    Energy Technology Data Exchange (ETDEWEB)

    Diarra, C

    1994-06-01

    Questions on nuclear matter, need to have new performant equipments. Eurogram is a 4 PI gamma radiations multi detector and a precious tool in gamma spectroscopy, but it is necessary to use a charged particles detector and in this aim Diamant is an Eurogram partner. These two multi detectors needed special software data acquisition systems. The whole of acquisition control and management is based on sun stations with unix system. 56 figs., 64 refs.

  2. The Impact of Active Workstations on Workplace Productivity and Performance: A Systematic Review.

    Science.gov (United States)

    Ojo, Samson O; Bailey, Daniel P; Chater, Angel M; Hewson, David J

    2018-02-27

    Active workstations have been recommended for reducing sedentary behavior in the workplace. It is important to understand if the use of these workstations has an impact on worker productivity. The aim of this systematic review was to examine the effect of active workstations on workplace productivity and performance. A total of 3303 articles were initially identified by a systematic search and seven articles met eligibility criteria for inclusion. A quality appraisal was conducted to assess risk of bias, confounding, internal and external validity, and reporting. Most of the studies reported cognitive performance as opposed to productivity. Five studies assessed cognitive performance during use of an active workstation, usually in a single session. Sit-stand desks had no detrimental effect on performance, however, some studies with treadmill and cycling workstations identified potential decreases in performance. Many of the studies lacked the power required to achieve statistical significance. Three studies assessed workplace productivity after prolonged use of an active workstation for between 12 and 52 weeks. These studies reported no significant effect on productivity. Active workstations do not appear to decrease workplace performance.

  3. The Impact of Active Workstations on Workplace Productivity and Performance: A Systematic Review

    Directory of Open Access Journals (Sweden)

    Samson O. Ojo

    2018-02-01

    Full Text Available Active workstations have been recommended for reducing sedentary behavior in the workplace. It is important to understand if the use of these workstations has an impact on worker productivity. The aim of this systematic review was to examine the effect of active workstations on workplace productivity and performance. A total of 3303 articles were initially identified by a systematic search and seven articles met eligibility criteria for inclusion. A quality appraisal was conducted to assess risk of bias, confounding, internal and external validity, and reporting. Most of the studies reported cognitive performance as opposed to productivity. Five studies assessed cognitive performance during use of an active workstation, usually in a single session. Sit-stand desks had no detrimental effect on performance, however, some studies with treadmill and cycling workstations identified potential decreases in performance. Many of the studies lacked the power required to achieve statistical significance. Three studies assessed workplace productivity after prolonged use of an active workstation for between 12 and 52 weeks. These studies reported no significant effect on productivity. Active workstations do not appear to decrease workplace performance.

  4. The scheme and implementing of workstation configuration for medical imaging information system

    International Nuclear Information System (INIS)

    Tao Yonghao; Miao Jingtao

    2002-01-01

    Objective: To discuss the scheme and implementing for workstation configuration of medical imaging information system which would be adapted to the practice situation of China. Methods: The workstations were logically divided into PACS workstations and RIS workstations, the former applied to three kinds of diagnostic practice: the small matrix images, large matrix images, and high resolution gray scale display application, and the latter consisted of many different models which depended upon the usage and function process. Results: A dual screen configuration for image diagnostic workstation integrated the image viewing and reporting procedure physically, while the small matrix images as CT or MR were operated on 17 in (1 in = 2.54 cm) color monitors, the conventional X-ray diagnostic procedure was implemented based on 21 in color monitors or portrait format gray scale 2 K by 2.5 K monitors. All other RIS workstations not involved in image process were set up with a common PC configuration. Conclusion: The essential principle for designing a workstation scheme of medical imaging information system should satisfy the basic requirements of medical image diagnosis and fit into the available investment situation

  5. New customer services

    DEFF Research Database (Denmark)

    Münster, Marie; Møller Andersen, Frits; Meza, Maria Josefina Figueroa

    2011-01-01

    This chapter focuses on the challenge of motivating energy service customers to make best use of available smart technologies. This can be done through economic incentives, but also through information and education, regulation and reorganisation, and by improving services or customer comfort...

  6. Encounters with immigrant customers

    DEFF Research Database (Denmark)

    Mygind, Anna; Espersen, Sacha; Nørgaard, Lotte Stig

    2013-01-01

    were not sufficiently assessed at the counter (n = 55, 65%), and that their latest encounter with an immigrant customer was less satisfactory than a similar encounter with an ethnic Danish customer (n = 48, 57%) (significantly more pharmacists than assistants: odds ratio, OR, 3.19; 95% confidence...

  7. Customer Relationship Management.

    Science.gov (United States)

    Fayerman, Michael

    2002-01-01

    Presents an approach increasingly employed by businesses to track and respond to their customers to provide better and faster services: customer relationship management. Discusses its applicability to the operations of higher education and institutional research and the role it plays in the knowledge management framework. (EV)

  8. REGIONAL CUSTOMS DIRECTORATES MANAGEMENT

    Directory of Open Access Journals (Sweden)

    CABA STEFAN

    2009-05-01

    Full Text Available The management of a regional customs directorate is analyzed. A new approach of the managerial system, in the European integration context, is presented. The customs system is one of the first “doors” to a new economic, social and cultural community. For

  9. Managing customer service.

    Science.gov (United States)

    Paget, Zoe

    2015-02-28

    Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's directors. British Veterinary Association.

  10. Managing Global Customers

    NARCIS (Netherlands)

    G.S. Yip (George)

    2009-01-01

    textabstractMultinational companies need to manage their relationships with multinational customers in a globally integrated approach. This paper provides a systematic framework for developing and implementing such global customer management programmes. The paper is based on Chapter 1 of George S.

  11. British Sign Name Customs

    Science.gov (United States)

    Day, Linda; Sutton-Spence, Rachel

    2010-01-01

    Research presented here describes the sign names and the customs of name allocation within the British Deaf community. While some aspects of British Sign Language sign names and British Deaf naming customs differ from those in most Western societies, there are many similarities. There are also similarities with other societies outside the more…

  12. Analytics for Customer Engagement

    NARCIS (Netherlands)

    Bijmolt, Tammo H. A.; Leeflang, Peter S. H.; Block, Frank; Eisenbeiss, Maik; Hardie, Bruce G. S.; Lemmens, Aurelie; Saffert, Peter

    In this article, we discuss the state of the art of models for customer engagement and the problems that are inherent to calibrating and implementing these models. The authors first provide an overview of the data available for customer analytics and discuss recent developments. Next, the authors

  13. Impact of Customer Relationship Management on Customer Loyalty, Customer Retention and Customer Profitability for Hotelier Sector

    Directory of Open Access Journals (Sweden)

    Sandra-Dinora Orantes-Jiménez

    2017-08-01

    Full Text Available Since the entrance of strategies oriented to marketing relational in Hotelier Sector, the traditional way of travel agents and other representatives arranging hospitality services for hotel and travel reservations has changed. The strategies oriented to customer relationship management are a relatively new area of specialty loyalty marketing in the hotel and hotelier sector, with advancements being made constantly. The use of this type of strategy can allow hoteliers or companies to tailor special guest programs, services and promotions based on hotel guest preferences. The hotel can use the data collected in a program to identify the needs of particular customers across hotel chains to be able to use marketing that can be targeted at specific groups of people. It also gives hoteliers the opportunity to evaluate frequent guest programs, personalize their services and perform trend analysis. A program based in marketing relational is typically run by hotels and companies to collect guest information and transaction data for use and examining to allow hoteliers to see target groups that should be marketed too. Based on these transactions hotels are able to create and manage guest loyalty programs and reward schemes. This research approach is to appraise the impact of customer relationship management on customer profitability as mediated by customer loyalty and customer retention within the hotelier sector of Mexico, and specifically for those hoteliers classified like of three stars. A sample of 100 hotels three stars was interviewed as respondents in this study. The objective of the study was to find the impact relationship between effective customer relationship implementation, customer loyalty, and customer retention and customer profitability. The findings of the study add value to hotels three stars in Mexico, and provide some invaluable statistical results essential for hotel managers and owners to successfully enhance customer loyalty

  14. Improved operating scenarios of the DIII-D tokamak as a result of the addition of UNIX computer systems

    International Nuclear Information System (INIS)

    Henline, P.A.

    1995-10-01

    The increased use of UNIX based computer systems for machine control, data handling and analysis has greatly enhanced the operating scenarios and operating efficiency of the DRI-D tokamak. This paper will describe some of these UNIX systems and their specific uses. These include the plasma control system, the electron cyclotron heating control system, the analysis of electron temperature and density measurements and the general data acquisition system (which is collecting over 130 Mbytes of data). The speed and total capability of these systems has dramatically affected the ability to operate DIII-D. The improved operating scenarios include better plasma shape control due to the more thorough MHD calculations done between shots and the new ability to see the time dependence of profile data as it relates across different spatial locations in the tokamak. Other analysis which engenders improved operating abilities will be described

  15. CUSTOMER LOYALTY THEORETICAL ASPECTS

    Directory of Open Access Journals (Sweden)

    Margarita IŠORAITĖ

    2016-08-01

    Full Text Available Customer loyalty - is a voluntary user solution for a long time to build relationships with the company. Loyalty is the user's desire for a long time to continue their relationship with a particular company, because loyal customers are those who purchase goods/services of the company from time to time. Loyalty can be treated as a customer desire, willingness to be a regular customer for a long time, buying and using the goods of the chosen companies by recommending them to friends and colleagues. Loyalty can be seen as a multi-dimension, covering behavioral and positional components, where positional aspect reflects customers' approach to business, while the behavioral dimension reveals a frequent and regular shopping, purchase quantity, size, range, availability, etc.

  16. Customer relationships marketing

    Directory of Open Access Journals (Sweden)

    Đorđević Bojan

    2005-01-01

    Full Text Available Market economy terms impose on modern companies the need to change their business relationships to customers. In this way has the term "customer relationship marketing", known as CRM, come into use. Customers are the most valuable asset of a company, and the wisdom and essence of CRM can be presented in two words - profitable and long-term. Modern customer is an individual. They are smart, informed, have great expectations and want only the best, and they can change their supplier by one click of the mouse. Every one of them is characterized by specific needs, and, in that sense the company must strive to satisfy them with the right offer at the right time and through the right channel. The aim of the company is to have loyal customers who will help the company make maximized profit and competitive advantage on the market.

  17. Delivering customer solutions

    International Nuclear Information System (INIS)

    Bergsma, J.

    1997-01-01

    Convergence of the energy industries began with customer's demands for the best energy choice and value. In a converged energy market customers buy year-round home comfort, rather than gas heat or electric air conditioning. Union Gas has been facilitating cogeneration development to its customers since the mid 1980's. A brief description of the corporate context of Union Gas and Centra Gas was provided. Convergence at the retail level was discussed in detail. The essence of converge at the retail level is that an energy service provider will tailor products and services to meet a customer's specific needs for choice, value and best prices. Consequently, a residential customer will have the choice to select an environmentally preferred fuel source for home comfort, plus billing options, merchandise and repair services, all for one price, and from one utility

  18. How Customers Choose Hotels

    Directory of Open Access Journals (Sweden)

    Hera Oktadiana

    2011-05-01

    Full Text Available In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers through stages before deciding to purchase. Begin with the awareness about the needs, customers then find information about the product or service that could be used to solve the problems. After having the information, customers select the best product and service before deciding to purchase. After purchasing, the last stage is evaluation of product and service, whether it is satisfying or not.

  19. High-performance mass storage system for workstations

    Science.gov (United States)

    Chiang, T.; Tang, Y.; Gupta, L.; Cooperman, S.

    1993-01-01

    Reduced Instruction Set Computer (RISC) workstations and Personnel Computers (PC) are very popular tools for office automation, command and control, scientific analysis, database management, and many other applications. However, when using Input/Output (I/O) intensive applications, the RISC workstations and PC's are often overburdened with the tasks of collecting, staging, storing, and distributing data. Also, by using standard high-performance peripherals and storage devices, the I/O function can still be a common bottleneck process. Therefore, the high-performance mass storage system, developed by Loral AeroSys' Independent Research and Development (IR&D) engineers, can offload a RISC workstation of I/O related functions and provide high-performance I/O functions and external interfaces. The high-performance mass storage system has the capabilities to ingest high-speed real-time data, perform signal or image processing, and stage, archive, and distribute the data. This mass storage system uses a hierarchical storage structure, thus reducing the total data storage cost, while maintaining high-I/O performance. The high-performance mass storage system is a network of low-cost parallel processors and storage devices. The nodes in the network have special I/O functions such as: SCSI controller, Ethernet controller, gateway controller, RS232 controller, IEEE488 controller, and digital/analog converter. The nodes are interconnected through high-speed direct memory access links to form a network. The topology of the network is easily reconfigurable to maximize system throughput for various applications. This high-performance mass storage system takes advantage of a 'busless' architecture for maximum expandability. The mass storage system consists of magnetic disks, a WORM optical disk jukebox, and an 8mm helical scan tape to form a hierarchical storage structure. Commonly used files are kept in the magnetic disk for fast retrieval. The optical disks are used as archive

  20. Contribution to data acquisition software of Eurogram and Diamant multi detectors in an Unix/VXWorks environment

    International Nuclear Information System (INIS)

    Diarra, C.

    1994-06-01

    Questions on nuclear matter, need to have new performant equipments. Eurogram is a 4 PI gamma radiations multi detector and a precious tool in gamma spectroscopy, but it is necessary to use a charged particles detector and in this aim Diamant is an Eurogram partner. These two multi detectors needed special software data acquisition systems. The whole of acquisition control and management is based on sun stations with unix system. 56 figs., 64 refs

  1. Unix Philosophy and the Real World: Control Software for Humanoid Robots

    Directory of Open Access Journals (Sweden)

    Neil Thomas Dantam

    2016-03-01

    Full Text Available Robot software combines the challenges of general purpose and real-time software, requiring complex logic and bounded resource use. Physical safety, particularly for dynamic systems such as humanoid robots, depends on correct software. General purpose computation has converged on unix-like operating systems -- standardized as POSIX, the Portable Operating System Interface -- for devices from cellular phones to supercomputers. The modular, multi-process design typical of POSIX applications is effective for building complex and reliable software. Absent from POSIX, however, is an interproccess communication mechanism that prioritizes newer data as typically desired for control of physical systems. We address this need in the Ach communication library which provides suitable semantics and performance for real-time robot control. Although initially designed for humanoid robots, Ach has broader applicability to complex mechatronic devices -- humanoid and otherwise -- that require real-time coupling of sensors, control, planning, and actuation. The initial user space implementation of Ach was limited in the ability to receive data from multiple sources. We remove this limitation by implementing Ach as a Linux kernel module, enabling Ach's high-performance and latest-message-favored semantics within conventional POSIX communication pipelines. We discuss how these POSIX interfaces and design principles apply to robot software, and we present a case study using the Ach kernel module for communication on the Baxter robot.

  2. The Impact of Customer Relationship Management to Customer Loyalty Through Customer Satisfaction in Cabal Dining Manado

    OpenAIRE

    Pandowo, Merinda; Pangemanan, Sifrid S.; Wattilete, Randy

    2013-01-01

    Customer relationship management is the one influencing customer loyalty, but to get customer loyalty we should know how to make customer satisfaction. This research is purposed to analyze the impact of customer relationship management to customer loyalty through customer satisfaction in Cabal Dining Manado. This research used the Path analysis as the method of this research. Population in this research is mainly in this research is people in Manado. The sample of this research is 100 respond...

  3. Feedwater heater performance evaluation using the heat exchanger workstation

    International Nuclear Information System (INIS)

    Ranganathan, K.M.; Singh, G.P.; Tsou, J.L.

    1995-01-01

    A Heat Exchanger Workstation (HEW) has been developed to monitor the condition of heat exchanging equipment power plants. HEW enables engineers to analyze thermal performance and failure events for power plant feedwater heaters. The software provides tools for heat balance calculation and performance analysis. It also contains an expert system that enables performance enhancement. The Operation and Maintenance (O ampersand M) reference module on CD-ROM for HEW will be available by the end of 1995. Future developments of HEW would result in Condenser Expert System (CONES) and Balance of Plant Expert System (BOPES). HEW consists of five tightly integrated applications: A Database system for heat exchanger data storage, a Diagrammer system for creating plant heat exchanger schematics and data display, a Performance Analyst system for analyzing and predicting heat exchanger performance, a Performance Advisor expert system for expertise on improving heat exchanger performance and a Water Calculator system for computing properties of steam and water. In this paper an analysis of a feedwater heater which has been off-line is used to demonstrate how HEW can analyze the performance of the feedwater heater train and provide an economic justification for either replacing or repairing the feedwater heater

  4. Intranet and Internet metrological workstation with photonic sensors and transmission

    Science.gov (United States)

    Romaniuk, Ryszard S.; Pozniak, Krzysztof T.; Dybko, Artur

    1999-05-01

    We describe in this paper a part of a telemetric network which consists of a workstation with photonic measurement and communication interfaces, structural fiber optic cabling (10/100BaseFX and CAN-FL), and photonic sensors with fiber optic interfaces. The station is equipped with direct photonic measurement interface and most common measuring standards converter (RS, GPIB) with fiber optic I/O CAN bus, O/E converters, LAN and modem ports. The station was connected to the Intranet (ipx/spx) and Internet (tcp/ip) with separate IP number and DNS, WINS names. Virtual measuring environment system program was written specially for such an Intranet and Internet station. The measurement system program communicated with the user via a Graphical User's Interface (GUI). The user has direct access to all functions of the measuring station system through appropriate layers of GUI: telemetric, transmission, visualization, processing, information, help and steering of the measuring system. We have carried out series of thorough simulation investigations and tests of the station using WWW subsystem of the Internet. We logged into the system through the LAN and via modem. The Internet metrological station works continuously under the address http://nms.ipe.pw.edu.pl/nms. The station and the system hear the short name NMS (from Network Measuring System).

  5. Methodological Aspects of Modelling and Simulation of Robotized Workstations

    Directory of Open Access Journals (Sweden)

    Naqib Daneshjo

    2018-05-01

    Full Text Available From the point of view of development of application and program products, key directions that need to be respected in computer support for project activities are quite clearly specified. User interfaces with a high degree of graphical interactive convenience, two-dimensional and three-dimensional computer graphics contribute greatly to streamlining project methodologies and procedures in particular. This is mainly due to the fact that a high number of solved tasks is clearly graphic in the modern design of robotic systems. Automation of graphical character tasks is therefore a significant development direction for the subject area. The authors present results of their research in the area of automation and computer-aided design of robotized systems. A new methodical approach to modelling robotic workstations, consisting of ten steps incorporated into the four phases of the logistics process of creating and implementing a robotic workplace, is presented. The emphasis is placed on the modelling and simulation phase with verification of elaborated methodologies on specific projects or elements of the robotized welding plant in automotive production.

  6. Workstation computer systems for in-core fuel management

    International Nuclear Information System (INIS)

    Ciccone, L.; Casadei, A.L.

    1992-01-01

    The advancement of powerful engineering workstations has made it possible to have thermal-hydraulics and accident analysis computer programs operating efficiently with a significant performance/cost ratio compared to large mainframe computer. Today, nuclear utilities are acquiring independent engineering analysis capability for fuel management and safety analyses. Computer systems currently available to utility organizations vary widely thus requiring that this software be operational on a number of computer platforms. Recognizing these trends Westinghouse adopted a software development life cycle process for the software development activities which strictly controls the development, testing and qualification of design computer codes. In addition, software standards to ensure maximum portability were developed and implemented, including adherence to FORTRAN 77, and use of uniform system interface and auxiliary routines. A comprehensive test matrix was developed for each computer program to ensure that evolution of code versions preserves the licensing basis. In addition, the results of such test matrices establish the Quality Assurance basis and consistency for the same software operating on different computer platforms. (author). 4 figs

  7. Integrated model for line balancing with workstation inventory management

    Directory of Open Access Journals (Sweden)

    Dilip Roy

    2010-06-01

    Full Text Available In this paper, we address the optimization of an integrated line balancing process with workstation inventory management. While doing so, we have studied the interconnection between line balancing and its conversion process. Almost each and every moderate to large manufacturing industry depends on a long and integrated supply chain, consisting of inbound logistic, conversion process and outbound logistic. In this sense an approach addresses a very general problem of integrated line balancing. Research works reported in the literature so far mainly deals with minimization of cost for inbound and outbound logistic subsystems. In most of the cases conversion process has been ignored. We suggest a generic approach for linking the balancing of the line of production in the conversion area with the customers’ rate of demand in the market and for configuring the related stock chambers. Thus, the main aim of this paper is to translate the underlying problem in the form of mixed nonlinear programming problem and design the optimum supply chain so that the total inventory cost and the cost of balancing loss of the conversion process is jointly minimized and ideal cycle time of the production process is determined along with ideal sizes of the stock chambers. A numerical example has been added to demonstrate the suitability of our approach.

  8. Interaction techniques for radiology workstations: impact on users' productivity

    Science.gov (United States)

    Moise, Adrian; Atkins, M. Stella

    2004-04-01

    As radiologists progress from reading images presented on film to modern computer systems with images presented on high-resolution displays, many new problems arise. Although the digital medium has many advantages, the radiologist"s job becomes cluttered with many new tasks related to image manipulation. This paper presents our solution for supporting radiologists" interpretation of digital images by automating image presentation during sequential interpretation steps. Our method supports scenario based interpretation, which group data temporally, according to the mental paradigm of the physician. We extended current hanging protocols with support for "stages". A stage reflects the presentation of digital information required to complete a single step within a complex task. We demonstrated the benefits of staging in a user study with 20 lay subjects involved in a visual conjunctive search for targets, similar to a radiology task of identifying anatomical abnormalities. We designed a task and a set of stimuli which allowed us to simulate the interpretation workflow from a typical radiology scenario - reading a chest computed radiography exam when a prior study is also available. The simulation was possible by abstracting the radiologist"s task and the basic workstation navigation functionality. We introduced "Stages," an interaction technique attuned to the radiologist"s interpretation task. Compared to the traditional user interface, Stages generated a 14% reduction in the average interpretation.

  9. Binary black holes on a budget: simulations using workstations

    International Nuclear Information System (INIS)

    Marronetti, Pedro; Tichy, Wolfgang; Bruegmann, Bernd; Gonzalez, Jose; Hannam, Mark; Husa, Sascha; Sperhake, Ulrich

    2007-01-01

    Binary black hole simulations have traditionally been computationally very expensive: current simulations are performed in supercomputers involving dozens if not hundreds of processors, thus systematic studies of the parameter space of binary black hole encounters still seem prohibitive with current technology. Here we show how the multi-layered refinement level code BAM can be used on dual processor workstations to simulate certain binary black hole systems. BAM, based on the moving punctures method, provides grid structures composed of boxes of increasing resolution near the centre of the grid. In the case of binaries, the highest resolution boxes are placed around each black hole and they track them in their orbits until the final merger when a single set of levels surrounds the black hole remnant. This is particularly useful when simulating spinning black holes since the gravitational fields gradients are larger. We present simulations of binaries with equal mass black holes with spins parallel to the binary axis and intrinsic magnitude of S/m 2 = 0.75. Our results compare favourably to those of previous simulations of this particular system. We show that the moving punctures method produces stable simulations at maximum spatial resolutions up to M/160 and for durations of up to the equivalent of 20 orbital periods

  10. Customs control of goods

    Directory of Open Access Journals (Sweden)

    Mentor Gashi

    2015-11-01

    Full Text Available Customs control, is regulated by law in different countries. Different countries define through the law, the control of goods.. Main purpose of this paper is to analyze two types of customs controls, and their effect in reducing avoidance of duty or tax evasion which may be caused by the import of goods of certain companies. For this reason we researched which model is implemented in developing countries and what results were reached through questionnaires. In this sense the next research question, consists in defining the moment of customs control pre or post-clearance control of goods.

  11. Customer Communication Document

    Science.gov (United States)

    2009-01-01

    This procedure communicates to the Customers of the Automation, Robotics and Simulation Division (AR&SD) Dynamics Systems Test Branch (DSTB) how to obtain services of the Six-Degrees-Of-Freedom Dynamic Test System (SDTS). The scope includes the major communication documents between the SDTS and its Customer. It established the initial communication and contact points as well as provides the initial documentation in electronic media for the customer. Contact the SDTS Manager (SM) for the names of numbers of the current contact points.

  12. The influence of customer relationship management information on customer loyalty

    OpenAIRE

    Ignatovič, Eva

    2009-01-01

    The purpose of this master thesis is to approve that customer relationship management (CRM) has influenced on customer loyalty. In order to achieve this purpose the work was divided into four main tasks: review of the relevant literature; analyze the influence of customer relationship management on customer loyalty and approve its importance for companies, research of the concrete business-to-business (B2B) Company CRM process and its customer loyalty, and the development of the customer rela...

  13. Customer Loyalty Research : Can customer loyalty programs really build loyalty?

    OpenAIRE

    Romppanen, Maiju; Kellgren, Cecilia; Moradi, Ladan

    2007-01-01

    Background: During the last decades the efforts to foster customer relationships have become important due to increased competition in the consumer markets. One of the most popular strategies have been to introduce customer loyalty programs which are believed to enhance the customer loyalty. The popularity of the customer loyalty programs is based on the beliefs that loyal customers are lucrative and these programs would bond the customers to the company. More recently however, the discussion...

  14. When to "Fire" Customers: Customer Cost-Based Pricing

    OpenAIRE

    Jiwoong Shin; K. Sudhir; Dae-Hee Yoon

    2012-01-01

    The widespread adoption of activity-based costing enables firms to allocate common service costs to each customer, allowing for precise measurement of both the cost to serve a particular customer and the customer's profitability. In this paper, we investigate how pricing strategies based on customer cost information affects a firm's customer acquisition and retention dynamics, and ultimately its profit, using a two-period monopoly model with high- and low-cost customer segments. Although past...

  15. Robotic, MEMS-based Multi Utility Sample Preparation Instrument for ISS Biological Workstation, Phase I

    Data.gov (United States)

    National Aeronautics and Space Administration — This project will develop a multi-functional, automated sample preparation instrument for biological wet-lab workstations on the ISS. The instrument is based on a...

  16. Sled Tests Using the Hybrid III Rail Safety ATD and Workstation Tables for Passenger Trains

    Science.gov (United States)

    2017-08-01

    The Hybrid III Rail Safety (H3-RS) anthropomorphic test device (ATD) is a crash test dummy developed in the United Kingdom to evaluate abdomen and lower thorax injuries that occur when passengers impact workstation tables during train accidents. The ...

  17. The microcomputer workstation - An alternate hardware architecture for remotely sensed image analysis

    Science.gov (United States)

    Erickson, W. K.; Hofman, L. B.; Donovan, W. E.

    1984-01-01

    Difficulties regarding the digital image analysis of remotely sensed imagery can arise in connection with the extensive calculations required. In the past, an expensive large to medium mainframe computer system was needed for performing these calculations. For image-processing applications smaller minicomputer-based systems are now used by many organizations. The costs for such systems are still in the range from $100K to $300K. Recently, as a result of new developments, the use of low-cost microcomputers for image processing and display systems appeared to have become feasible. These developments are related to the advent of the 16-bit microprocessor and the concept of the microcomputer workstation. Earlier 8-bit microcomputer-based image processing systems are briefly examined, and a computer workstation architecture is discussed. Attention is given to a microcomputer workstation developed by Stanford University, and the design and implementation of a workstation network.

  18. Migration of nuclear criticality safety software from a mainframe to a workstation environment

    International Nuclear Information System (INIS)

    Bowie, L.J.; Robinson, R.C.; Cain, V.R.

    1993-01-01

    The Nuclear Criticality Safety Department (NCSD), Oak Ridge Y-12 Plant has undergone the transition of executing the Martin Marietta Energy Systems Nuclear Criticality Safety Software (NCSS) on IBM mainframes to a Hewlett-Packard (HP) 9000/730 workstation (NCSSHP). NCSSHP contains the following configuration controlled modules and cross-section libraries: BONAMI, CSAS, GEOMCHY, ICE, KENO IV, KENO Va, MODIIFY, NITAWL SCALE, SLTBLIB, XSDRN, UNIXLIB, albedos library, weights library, 16-Group HANSEN-ROACH master library, 27-Group ENDF/B-IV master library, and standard composition library. This paper will discuss the method used to choose the workstation, the hardware setup of the chosen workstation, an overview of Y-12 software quality assurance and configuration control methodology, code validation, difficulties encountered in migrating the codes, and advantages to migrating to a workstation environment

  19. Design and analysis of wudu’ (ablution) workstation for elderly in Malaysia

    Science.gov (United States)

    Aman, A.; Dawal, S. Z. M.; Rahman, N. I. A.

    2017-06-01

    Wudu’ (Ablution) workstation is one of the facilities used by most Muslims in all categories. At present, there are numbers of design guidelines for praying facilities but still lacking on wudu’ (ablution) area specification especially or elderly. Thus, It is timely to develop an ergonomic wudu’ workstation for elderly to perform ablution independently and confidently. This study was conducted to design an ergonomic ablution unit for the Muslim’s elderly in Malaysia. An ablution workstation was designed based on elderly anthropometric dimensions and was then analyse using CATIA V5R21 for posture investigation using RULAs. The results of the study has identified significant anthropometric dimensions in designing wudu’ (ablution) workstation for elderly people. This study can be considered as preliminary study for the development of an ergonomic ablution design for elderly. This effort will become one of the significant social contributions to our elderly population in developing our nation holistically.

  20. Ergonomics standards and guidelines for computer workstation design and the impact on users' health - a review.

    Science.gov (United States)

    Woo, E H C; White, P; Lai, C W K

    2016-03-01

    This paper presents an overview of global ergonomics standards and guidelines for design of computer workstations, with particular focus on their inconsistency and associated health risk impact. Overall, considerable disagreements were found in the design specifications of computer workstations globally, particularly in relation to the results from previous ergonomics research and the outcomes from current ergonomics standards and guidelines. To cope with the rapid advancement in computer technology, this article provides justifications and suggestions for modifications in the current ergonomics standards and guidelines for the design of computer workstations. Practitioner Summary: A research gap exists in ergonomics standards and guidelines for computer workstations. We explore the validity and generalisability of ergonomics recommendations by comparing previous ergonomics research through to recommendations and outcomes from current ergonomics standards and guidelines.

  1. Treadmill workstations: the effects of walking while working on physical activity and work performance.

    Science.gov (United States)

    Ben-Ner, Avner; Hamann, Darla J; Koepp, Gabriel; Manohar, Chimnay U; Levine, James

    2014-01-01

    We conducted a 12-month-long experiment in a financial services company to study how the availability of treadmill workstations affects employees' physical activity and work performance. We enlisted sedentary volunteers, half of whom received treadmill workstations during the first two months of the study and the rest in the seventh month of the study. Participants could operate the treadmills at speeds of 0-2 mph and could use a standard chair-desk arrangement at will. (a) Weekly online performance surveys were administered to participants and their supervisors, as well as to all other sedentary employees and their supervisors. Using within-person statistical analyses, we find that overall work performance, quality and quantity of performance, and interactions with coworkers improved as a result of adoption of treadmill workstations. (b) Participants were outfitted with accelerometers at the start of the study. We find that daily total physical activity increased as a result of the adoption of treadmill workstations.

  2. Large Customers (DR Sellers)

    Energy Technology Data Exchange (ETDEWEB)

    Kiliccot, Sila [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States)

    2011-10-25

    State of the large customers for demand response integration of solar and wind into electric grid; openADR; CAISO; DR as a pseudo generation; commercial and industrial DR strategies; California regulations

  3. ASD Customer Satisfaction Survey

    Data.gov (United States)

    Department of Veterans Affairs — ASD implemented a customer satisfaction survey for our products and services. This feedback will provide a better understanding of how ASD products and services can...

  4. Arkitektur & Mass customization

    DEFF Research Database (Denmark)

    Ryborg Jørgensen, Thomas

    2007-01-01

    Publikationens ambition er at udrede og give indblik i produktindustriens seneste udvikling med forretnings- og produktionsstrategien Mass Customization, og dermed en indgang til de muligheder og problemer der knytter sig til implementering af disse eller tilsvarende strategier i byggebranchen, og...

  5. Utility customer issues

    International Nuclear Information System (INIS)

    Downey, W.H.

    1997-01-01

    Customer issues affected by the restructuring of the $250 billion US electric power industry were discussed. In the past the industry's vertically integrated utilities conducted their business in protected geographic markets. With deregulation and greater competition, that industry structure will change. This presentation highlighted the strategies that Unicom is using to react to the restructuring of the electric power industry. The underlying principle is for the utility to reinvent itself to change its market orientation and focus on customer services, such as reliability, responsiveness, custom tailored solutions, and guaranteed savings over time. Attempting to become total energy providers and delivering integrated solutions to meet the needs of large industrial and commercial consumers, intensive market research, improved service and installation, and sophisticated customer retention initiatives will also have to be high on the agenda

  6. Bank Customers Management System

    Directory of Open Access Journals (Sweden)

    Ebubeogu Amarachukwu Felix

    2015-08-01

    Full Text Available ABSTRACT The purpose of this project is in partial fulfilment of the requirements of Bachelor of Science Hon in Information Technology. The Design and development of this Bank customers Management system provides a more secured approach in managing bank customers information which strengthens the relationships between banks and their customers by providing the right solutions that uses a multi-level security to improve customer satisfaction. The technology used in developing this project is ASP.NET and the programming language used to develop this project is C and the IDE used is Microsoft Visual Studio 2013 professional in designing the front end while the back end uses Microsoft SQL Server 2012.

  7. A customer service journey.

    Science.gov (United States)

    VanDecandelaere, Traci

    2012-01-01

    Converting security team members from simple rule enforcers to superior customer service providers required changes in leadership attitudes, rules, training, and other security traditions, but it has paid off in staff performance and recognition, according to the author.

  8. Improving customer satisfaction

    OpenAIRE

    Wei, Yu

    2011-01-01

    Today, the competition among enterprises is growing in intensity and organizations of all types and sizes have increasingly come to understand the importance of customer satisfaction and good services. The purpose of this study is to investigate the present level of customer satisfaction with language training institutes and find out any possible areas of improvement. This thesis will discuss and analyze the factors that influence the customer’s level of satisfaction and assist the case compa...

  9. Customer Poaching and Advertising

    OpenAIRE

    Rosa Branca Esteves

    2007-01-01

    This article is a first look at the dynamic effects of customer poaching in homogeneous product markets, where firms need to invest in advertising to generate awareness. When a firm can recognize customers with different past purchasing histories, it may send them targeted advertiseraents with different prices. It is shown that only the firm that advertises the highest price in the first period will engage in price discrimination, and that poaching clearly benefits the discriminating firm, Th...

  10. Personal customizing exercise with a wearable measurement and control unit.

    Science.gov (United States)

    Wang, Zhihui; Kiryu, Tohru; Tamura, Naoki

    2005-06-28

    Recently, wearable technology has been used in various health-related fields to develop advanced monitoring solutions. However, the monitoring function alone cannot meet all the requirements of customizing machine-based exercise on an individual basis by relying on biosignal-based controls. We propose a new wearable unit design equipped with measurement and control functions to support the customization process. The wearable unit can measure the heart rate and electromyogram signals during exercise performance and output workload control commands to the exercise machines. The workload is continuously tracked with exercise programs set according to personally customized workload patterns and estimation results from the measured biosignals by a fuzzy control method. Exercise programs are adapted by relying on a computer workstation, which communicates with the wearable unit via wireless connections. A prototype of the wearable unit was tested together with an Internet-based cycle ergometer system to demonstrate that it is possible to customize exercise on an individual basis. We tested the wearable unit in nine people to assess its suitability to control cycle ergometer exercise. The results confirmed that the unit could successfully control the ergometer workload and continuously support gradual changes in physical activities. The design of wearable units equipped with measurement and control functions is an important step towards establishing a convenient and continuously supported wellness environment.

  11. Personal customizing exercise with a wearable measurement and control unit

    Directory of Open Access Journals (Sweden)

    Tamura Naoki

    2005-06-01

    Full Text Available Abstract Background Recently, wearable technology has been used in various health-related fields to develop advanced monitoring solutions. However, the monitoring function alone cannot meet all the requirements of customizing machine-based exercise on an individual basis by relying on biosignal-based controls. We propose a new wearable unit design equipped with measurement and control functions to support the customization process. Methods The wearable unit can measure the heart rate and electromyogram signals during exercise performance and output workload control commands to the exercise machines. The workload is continuously tracked with exercise programs set according to personally customized workload patterns and estimation results from the measured biosignals by a fuzzy control method. Exercise programs are adapted by relying on a computer workstation, which communicates with the wearable unit via wireless connections. A prototype of the wearable unit was tested together with an Internet-based cycle ergometer system to demonstrate that it is possible to customize exercise on an individual basis. Results We tested the wearable unit in nine people to assess its suitability to control cycle ergometer exercise. The results confirmed that the unit could successfully control the ergometer workload and continuously support gradual changes in physical activities. Conclusion The design of wearable units equipped with measurement and control functions is an important step towards establishing a convenient and continuously supported wellness environment.

  12. Customer satisfaction measurement

    Directory of Open Access Journals (Sweden)

    Maričić Branko R.

    2012-01-01

    Full Text Available Customer satisfaction is important in business management as a basis for long-term profitability of a single line of products and services and the company as a whole. Customer satisfaction in modern market conditions is characterized by a large number of alternatives that can satisfy the same need or desire of consumers, and are a prerequisite for the retention, loyalty, and positive verbal communication between companies and vendors on one hand and consumers on the other. Companies are investing more and more investment and management efforts in improving customer satisfaction. Improving customer satisfaction and its measurement involves the taking of appropriate marketing strategies and tactics, as well as corrective measures. This paper presents the well-known attempts to measure customers' satisfaction at the macro and micro level of marketing analysis. The index of consumer satisfaction is an important indicator of achieved quality and market performance of companies and can be measured on a micro and macro level. National customer satisfaction indexes are useful framework for analyzing the competitiveness of national economies, industries and individual companies and are used for a variety of other aspects of observation and analysis. Standardization of consumer satisfaction indexes in different countries allows comparability of the data, giving a new quality of analysis in the era of globalization and internationalization of business.

  13. Customer satisfaction and business excellence

    DEFF Research Database (Denmark)

    Kristensen, Kai; Martensen, Anne; Grønholdt, Lars

    The topic for this paper is the link between customer satisfaction and business performance, which makes it possible to use customer satisfaction measures as basis for creating business excellence. First, the paper presents microeconomic models for the relationship between customer satisfaction......, customer loyalty and performance, and optimal customer satisfaction is characterized which will help management choose the right quality parameters for improvement. Second, the paper describes empirical evidence that customer satisfaction measures, based on a modelling approach, have impact on economic...

  14. Preventing customer defection and stimulating return of the lost customers

    Directory of Open Access Journals (Sweden)

    Senić Radoslav

    2013-01-01

    Full Text Available Customers represent company's most valuable asset. Company can assure its survival, further growth and development by retaining existing, attracting new and returning lost customers. Retaining existing, loyal customers is the most profitable business activity, attracting new ones is the most expensive, while returning lost and frequently forgotten customers is a type of business activity that still generates modest interest among researchers and practitioners. So far, marketing strategies have been mainly directed towards the first two categories of customers. The objective of this paper is dedicated to customer defection and returning lost customers. Paper discusses customer relationship life-cycle and the significance of managing customer return within it, types of customer defections, the process of managing return, as well as, the reasons that led to customer defection.

  15. The Atmospheric Release Advisory Capability Site Workstation System

    International Nuclear Information System (INIS)

    Foster, K.T.; Sumikawa, D.A.; Foster, C.S.; Baskett, R.L.

    1993-01-01

    The Atmospheric Release Advisory Capability (ARAC) is a centralized emergency response service that assesses the consequences that may result from an atmospheric release of toxic material. ARAC was developed by the Lawrence Livermore National Laboratory (LLNL) for the Departments of Energy (DOE) and Defense (DOD) and responds principally to radiological accidents. ARAC provides radiological health and safety guidance to decision makers in the form of computer-generated estimates of the effects of an actual, or potential release of radioactive material into the atmosphere. Upon receipt of the release scenario, the ARAC assessment staff extracts meteorological, topographic, and geographic data from resident world-wide databases for use in complex, three-dimensional transport and diffusion models. These dispersion models generate air concentration (or dose) and ground deposition contour plots showing estimates of the contamination patterns produced as the toxic material is carried by the prevailing winds. To facilitate the ARAC response to a release from specific DOE and DOD sites and to provide these sites with a local emergency response tool, a remote Site Workstation System (SWS) is being placed at various ARAC-supported facilities across the country.. This SWS replaces the existing antiquated ARAC Site System now installed at many of these sites. The new system gives users access to complex atmospheric dispersion models that may be run either by the ARAC staff at LLNL, or (in a later phase of the system) by site personnel using the computational resources of the SWS. Supporting this primary function are a variety of SWS-resident supplemental capabilities that include meteorological data acquisition, manipulation of release-specific databases, computer-based communications, and the use of a simpler Gaussian trajectory puff model that is based on Environmental Protection Agency's INPUFF code

  16. Advanced human machine interaction for an image interpretation workstation

    Science.gov (United States)

    Maier, S.; Martin, M.; van de Camp, F.; Peinsipp-Byma, E.; Beyerer, J.

    2016-05-01

    In recent years, many new interaction technologies have been developed that enhance the usability of computer systems and allow for novel types of interaction. The areas of application for these technologies have mostly been in gaming and entertainment. However, in professional environments, there are especially demanding tasks that would greatly benefit from improved human machine interfaces as well as an overall improved user experience. We, therefore, envisioned and built an image-interpretation-workstation of the future, a multi-monitor workplace comprised of four screens. Each screen is dedicated to a complex software product such as a geo-information system to provide geographic context, an image annotation tool, software to generate standardized reports and a tool to aid in the identification of objects. Using self-developed systems for hand tracking, pointing gestures and head pose estimation in addition to touchscreens, face identification, and speech recognition systems we created a novel approach to this complex task. For example, head pose information is used to save the position of the mouse cursor on the currently focused screen and to restore it as soon as the same screen is focused again while hand gestures allow for intuitive manipulation of 3d objects in mid-air. While the primary focus is on the task of image interpretation, all of the technologies involved provide generic ways of efficiently interacting with a multi-screen setup and could be utilized in other fields as well. In preliminary experiments, we received promising feedback from users in the military and started to tailor the functionality to their needs

  17. Customer Satisfaction in Internal Customer Service : Case: Abloy Oy Internal Customer Service

    OpenAIRE

    Turunen, Susanna

    2011-01-01

    ABSTRACT Turunen, Susanna Marita 2011. Customer Satisfaction in Internal Customer Service. Case: Abloy Oy Internal Customer Service. Master’s thesis. Kemi-Tornio University of Applied Sciences. Business and Culture. Pages 73. Appendix 1. This thesis discusses and studies service quality and customer satisfaction in internal customer service. The main objective is to find out what the service quality level in the internal customer service at Abloy Oy is and whether there exists a diffe...

  18. Shouldn’t customers control customized product development

    NARCIS (Netherlands)

    Smets, L.P.M.; Langerak, F.; Rijsdijk, S.A.

    2013-01-01

    Nowadays, customized product development (CPD) is increasingly prevalent in business-to-business settings, which has motivated manufacturers into development approaches wherein the customer plays an active role. When the customer is merely viewed as a passive receiver of the customized product, the

  19. Customer complaints and recovery effectiveness : A customer base approach

    NARCIS (Netherlands)

    Knox, G.; van Oest, R.D.

    2014-01-01

    Although customer complaints are a well-studied aspect of business, no study has measured the impact of actual complaints and recoveries on subsequent customer purchasing. The authors develop a customer base model to investigate the effectiveness of recovery in preventing customer churn. They

  20. Grid Data Management and Customer Demands at MeteoSwiss

    Science.gov (United States)

    Rigo, G.; Lukasczyk, Ch.

    2010-09-01

    Data grids constitute the required input form for a variety of applications. Therefore, customers increasingly expect climate services to not only provide measured data, but also grids of these with the required configurations on an operational basis. Currently, MeteoSwiss is establishing a production chain for delivering data grids by subscription directly from the data warehouse in order to meet the demand for precipitation data grids by governmental, business and science customers. The MeteoSwiss data warehouse runs on an Oracle database linked with an ArcGIS Standard edition geodatabase. The grids are produced by Unix-based software written in R called GRIDMCH which extracts the station data from the data warehouse and stores the files in the file system. By scripts, the netcdf-v4 files are imported via an FME interface into the database. Currently daily and monthly deliveries of daily precipitation grids are available from MeteoSwiss with a spatial resolution of 2.2km x 2.2km. These daily delivered grids are a preliminary based on 100 measuring sites whilst the grid of the monthly delivery of daily sums is calculated out of about 430 stations. Crucial for the absorption by the customers is the understanding of and the trust into the new grid product. Clearly stating needs which can be covered by grid products, the customers require a certain lead time to develop applications making use of the particular grid. Therefore, early contacts and a continuous attendance as well as flexibility in adjusting the production process to fulfill emerging customer needs are important during the introduction period. Gridding over complex terrain can lead to temporally elevated uncertainties in certain areas depending on the weather situation and coverage of measurements. Therefore, careful instructions on the quality and use and the possibility to communicate the uncertainties of gridded data proofed to be essential especially to the business and science customers who require

  1. Customer Innovation Process Leadership

    DEFF Research Database (Denmark)

    Lindgren, Peter; Jørgensen, Jacob Høj; Goduscheit, René Chester

    2007-01-01

    Innovation leadership has traditionally been focused on leading the companies' product development fast, cost effectively and with an optimal performance driven by technological inventions or by customers´ needs. To improve the efficiency of the product development process focus has been on diffe......Innovation leadership has traditionally been focused on leading the companies' product development fast, cost effectively and with an optimal performance driven by technological inventions or by customers´ needs. To improve the efficiency of the product development process focus has been...... on different types of organisational setup to the product development model and process. The globalization and enhanced competitive markets are however changing the innovation game and the challenge to innovation leadership Excellent product development innovation and leadership seems not any longer to enough...... another outlook to future innovation leadership - Customer Innovation Process Leadership - CIP-leadership. CIP-leadership moves the company's innovation process closer to the customer innovation process and discusses how companies can be involved and innovate in customers' future needs and lead...

  2. Pengaruh Customer Perceived Value Terhadap Customer Satisfaction PT. Xyz

    OpenAIRE

    Sucahyo, Martinus Wilman

    2017-01-01

    Penelitian ini membahas tentang Customer Perceived Value terhadap Customer Satisfaction PT. XYZ. Dalam penelitian ini, Customer Perceived Value diukur melalui dimensi Core Product Value, Service Value dan Relationship Value. Masing-masing dimensi ini akan diuji pengaruhnya terhadap Customer Satisfaction, baik secara simultan maupun secara parsial, serta dimensi mana yang paling berpengaruh terhadap Customer Satisfaction. Sampel penelitian berjumlah 100 pelanggan PT. XYZ. Data penelitian diola...

  3. The use of bicycle workstations to increase physical activity in secondary classrooms

    Directory of Open Access Journals (Sweden)

    Alicia Fedewa

    2017-11-01

    Full Text Available Background To date, the majority of interventions have implemented classroom-based physical activity (PA at the elementary level; however, there is both the potential and need to explore student outcomes at high-school level as well, given that very few studies have incorporated classroom-based PA interventions for adolescents. One exception has been the use of bicycle workstations within secondary classrooms. Using bicycle workstations in lieu of traditional chairs in a high school setting shows promise for enhancing adolescents’ physical activity during the school day. Participants and procedure The present study explored the effects of integrating bicycle workstations into a secondary classroom setting for four months in a sample of 115 adolescents using an A-B-A-B withdrawal design. The study took place in one Advanced Placement English classroom across five groups of students. Physical activity outcomes included average heart rate, and caloric expenditure. Behavioural outcomes included percentage of on-task/off-task behaviour and number of teacher prompts in redirecting off-task behaviour. Feasibility and acceptability data of using the bicycle workstations were also collected. Results Findings showed significant improvements in physical activity as measured by heart rate and caloric expenditure, although heart rate percentage remained in the low intensity range when students were on the bicycle workstations. No effects were found on students’ on-task behaviour when using the bicycle workstations. Overall, students found the bikes acceptable to use but noted disadvantages of them as well. Conclusions Using bicycle workstations in high-school settings appears promising for enhancing low-intensity physical activity among adolescents. The limitations of the present study and implications for physical activity interventions in secondary schools are discussed.

  4. Shoulder girdle muscle activity and fatigue in traditional and improved design carpet weaving workstations.

    Science.gov (United States)

    Allahyari, Teimour; Mortazavi, Narges; Khalkhali, Hamid Reza; Sanjari, Mohammad Ali

    2016-01-01

    Work-related musculoskeletal disorders in the neck and shoulder regions are common among carpet weavers. Working for prolonged hours in a static and awkward posture could result in an increased muscle activity and may lead to musculoskeletal disorders. Ergonomic workstation improvements can reduce muscle fatigue and the risk of musculoskeletal disorders. The aim of this study is to assess and to compare upper trapezius and middle deltoid muscle activity in 2 traditional and improved design carpet weaving workstations. These 2 workstations were simulated in a laboratory and 12 women carpet weavers worked for 3 h. Electromyography (EMG) signals were recorded during work in bilateral upper trapezius and bilateral middle deltoid. The root mean square (RMS) and median frequency (MF) values were calculated and used to assess muscle load and fatigue. Repeated measure ANOVA was performed to assess the effect of independent variables on muscular activity and fatigue. The participants were asked to report shoulder region fatigue on the Borg's Category-Ratio scale (Borg CR-10). Root mean square values in workstation A are significantly higher than in workstation B. Furthermore, EMG amplitude was higher in bilateral trapezius than in bilateral deltoid. However, muscle fatigue was not observed in any of the workstations. The results of the study revealed that muscle load in a traditional workstation was high, but fatigue was not observed. Further studies investigating other muscles involved in carpet weaving tasks are recommended. This work is available in Open Access model and licensed under a CC BY-NC 3.0 PL license.

  5. Enhancing customer value

    International Nuclear Information System (INIS)

    Gabel, B.

    1996-01-01

    A discussion on how Westcoast Gas Services Inc., is striving to meet customer satisfaction was presented. A strategic business unit called storage, transportation and service is a customer-centered, energy service enterprise dedicated to providing value-added service. The company is placing emphasis on better coordination of sales and marketing activities, especially in areas of customer relationship management and product development. Deregulation was responsible for the changing marketplace. It resulted in increased competition, energy alliances and multi-fuel opportunities. Some of the ways Westcoast Gas Service plans to survive and prosper in this new world of competition were outlined. Among the ideas mentioned were consumer orientation, superior information about consumers and competitors, quick adaptation to changing market conditions, anticipation of consumer needs, and appropriate product development

  6. Consumer Preferences for Mass Customization

    NARCIS (Netherlands)

    B.G.C. Dellaert (Benedict); S. Stremersch (Stefan)

    2004-01-01

    textabstractIncreasingly, firms adopt mass customization, which allows consumers to customize products by self-selecting their most preferred composition of the product for a predefined set of modules. For example, PC vendors such as Dell allow customers to customize their PC by choosing the type of

  7. Emotional Satisfaction of Customer Contacts

    NARCIS (Netherlands)

    Güngör, Hüseyin

    2007-01-01

    For marketing and customer services researchers and professionals who are interested in customer contacts, customer satisfaction and loyalty issues. Contact centers are playing a pivotal role in customer services of the 21st century. Nevertheless, despite their growing importance and presence,

  8. Competitive Effects of Mass Customization

    OpenAIRE

    Oksana Loginova

    2010-01-01

    Earlier theoretical literature on mass customization maintains that customization reduces product differentiation and intensifies price competition. In contrast, operations management studies argue that customization serves primarily to differentiate a company from its competitors. Interactive involvement of the customer in product design creates an affective relationship with the firm, relaxing price competition. This paper provides a model that incorporates consumer involvement to explain t...

  9. Web Based Customized Design

    OpenAIRE

    Moi, Morten Benestad

    2013-01-01

    This thesis studies the methods needed to create a web based application to remotely customize a CAD model. This includes customizing a CAD model by using a graphical user interface to be able to remotely control the inputs to- and outputs from the model in NX, and to get the result sent back to the user. Using CAD systems such as NX requires intensive training, is often a slow process and gives a lot of room for errors. An intuitive, simple user interface will eliminate the need for CAD trai...

  10. Posture And Dorsal Shape At A Sitted Workstation

    Science.gov (United States)

    Lepoutre, F. X.; Cloup, P.; Guerra, T. M.

    1986-07-01

    The ergonomic analysis of a control or a supervision workstation for a vehicle or a process, necessitates to take into account the biomecanical visuo-postural system. The measurements, which are necessary to do, must give informations about the spatial direction of the limbs, the dorsal shape, eventually the eyes direction, and the postural evolution during the working time. More, the smallness of the work station, the backrest and sometime a vibratory environment made use specific, strong and small devices wich do not disturb the operator. The measurement system which we propose is made of an optical device. This system is studied in relation with the french "Institute de Recherche pour les Transports" for an ergonomic analysis of a truck cabin. The optical device consists on placing on the body of the driver on particular places materializing specially members and trunck joint points, some drops which reflect the infra-red raies coming from a specific light. Several cameras whose relative positions depend on the experiment site, transmit video signals to the associated treatment systems which extract the coordinates (Xi, Yi) of each drop in the observation scope of any camera. By regrouping the informations obtained from every view, it is possible to obtain the spatial drop position and then to restore the individual's posture in three dimensions. Therefore, this device doesn't enable us, in consideration of the backrest, to analyse the dorsal posture, which is important with regard to dorsal pains frequency. For that reason, we complete the measurements by using a "curvometer". This device consists of a flexible stick fixed upon the individual back with elastic belts, whose distorsions (curvature in m-1) are measured, in the individual's sagittal plane, with 4 strain gauges pairs; located approximately at the level of vertebra D1, D6, D10 and L3. A fifth measurement, concerning the inclination (in degree) of the lower part of the stick, makes it is possible to

  11. UWGSP7: a real-time optical imaging workstation

    Science.gov (United States)

    Bush, John E.; Kim, Yongmin; Pennington, Stan D.; Alleman, Andrew P.

    1995-04-01

    With the development of UWGSP7, the University of Washington Image Computing Systems Laboratory has a real-time workstation for continuous-wave (cw) optical reflectance imaging. Recent discoveries in optical science and imaging research have suggested potential practical use of the technology as a medical imaging modality and identified the need for a machine to support these applications in real time. The UWGSP7 system was developed to provide researchers with a high-performance, versatile tool for use in optical imaging experiments with the eventual goal of bringing the technology into clinical use. One of several major applications of cw optical reflectance imaging is tumor imaging which uses a light-absorbing dye that preferentially sequesters in tumor tissue. This property could be used to locate tumors and to identify tumor margins intraoperatively. Cw optical reflectance imaging consists of illumination of a target with a band-limited light source and monitoring the light transmitted by or reflected from the target. While continuously illuminating the target, a control image is acquired and stored. A dye is injected into a subject and a sequence of data images are acquired and processed. The data images are aligned with the control image and then subtracted to obtain a signal representing the change in optical reflectance over time. This signal can be enhanced by digital image processing and displayed in pseudo-color. This type of emerging imaging technique requires a computer system that is versatile and adaptable. The UWGSP7 utilizes a VESA local bus PC as a host computer running the Windows NT operating system and includes ICSL developed add-on boards for image acquisition and processing. The image acquisition board is used to digitize and format the analog signal from the input device into digital frames and to the average frames into images. To accommodate different input devices, the camera interface circuitry is designed in a small mezzanine board

  12. DET/MPS - THE GSFC ENERGY BALANCE PROGRAM, DIRECT ENERGY TRANSFER/MULTIMISSION SPACECRAFT MODULAR POWER SYSTEM (UNIX VERSION)

    Science.gov (United States)

    Jagielski, J. M.

    1994-01-01

    The DET/MPS programs model and simulate the Direct Energy Transfer and Multimission Spacecraft Modular Power System in order to aid both in design and in analysis of orbital energy balance. Typically, the DET power system has the solar array directly to the spacecraft bus, and the central building block of MPS is the Standard Power Regulator Unit. DET/MPS allows a minute-by-minute simulation of the power system's performance as it responds to various orbital parameters, focusing its output on solar array output and battery characteristics. While this package is limited in terms of orbital mechanics, it is sufficient to calculate eclipse and solar array data for circular or non-circular orbits. DET/MPS can be adjusted to run one or sequential orbits up to about one week, simulated time. These programs have been used on a variety of Goddard Space Flight Center spacecraft projects. DET/MPS is written in FORTRAN 77 with some VAX-type extensions. Any FORTRAN 77 compiler that includes VAX extensions should be able to compile and run the program with little or no modifications. The compiler must at least support free-form (or tab-delineated) source format and 'do do-while end-do' control structures. DET/MPS is available for three platforms: GSC-13374, for DEC VAX series computers running VMS, is available in DEC VAX Backup format on a 9-track 1600 BPI tape (standard distribution) or TK50 tape cartridge; GSC-13443, for UNIX-based computers, is available on a .25 inch streaming magnetic tape cartridge in UNIX tar format; and GSC-13444, for Macintosh computers running AU/X with either the NKR FORTRAN or AbSoft MacFORTRAN II compilers, is available on a 3.5 inch 800K Macintosh format diskette. Source code and test data are supplied. The UNIX version of DET requires 90K of main memory for execution. DET/MPS was developed in 1990. A/UX and Macintosh are registered trademarks of Apple Computer, Inc. VMS, DEC VAX and TK50 are trademarks of Digital Equipment Corporation. UNIX is a

  13. Emotional Satisfaction of Customer Contacts

    OpenAIRE

    Güngör, Hüseyin

    2007-01-01

    For marketing and customer services researchers and professionals who are interested in customer contacts, customer satisfaction and loyalty issues. Contact centers are playing a pivotal role in customer services of the 21st century. Nevertheless, despite their growing importance and presence, contact centers are increasingly becoming the center for customer frustration, and frequently associated with negative comments in the media. Therefore, this research explores the Emotional, Cognitive, ...

  14. Building Agents to Serve Customers

    OpenAIRE

    Barbuceanu, Mihai; Fox, Mark S.; Hong, Lei; Lallement, Yannick; Zhang, Zhongdong

    2004-01-01

    AI agents combining natural language interaction, task planning, and business ontologies can help companies provide better-quality and more costeffective customer service. Our customer-service agents use natural language to interact with customers, enabling customers to state their intentions directly instead of searching for the places on the Web site that may address their concern. We use planning methods to search systematically for the solution to the customer's problem, ensuring that a r...

  15. UNDERSTANDING CUSTOMERS - PROFILING AND SEGMENTATION

    OpenAIRE

    Mircea Andrei SCRIDON

    2008-01-01

    In any industry, the first step to finding and creating profitable customers isdetermining what drives profitability. This leads to better prospecting andmore successful customer relationship management. Any company cansegment and profile their customer base to uncover those profit drivers usingthe knowledge of their customers, products, and markets. Or they can usedata-driven techniques to find natural clusters in their customer or prospectbase. Whatever the method, the process will lead to ...

  16. Analysis of Customer Loyalty through Total Quality Service, Customer Relationship Management and Customer Satisfaction

    Science.gov (United States)

    Binsar Kristian P., Feliks Anggia; Panjaitan, Hotman

    2014-01-01

    This research talks about total quality service and customer relationship management effects toward customer satisfaction and its impact on customer loyalty. Fast food restaurant KFC, always strives to continue to make improvements in total quality service, so that customer satisfaction can be maintained, which in turn will have an impact on…

  17. The impact of customer-specific marketing expenses on customer retention and customer profitability

    NARCIS (Netherlands)

    van Triest, S.; van Raaij, E.M.; Bun, M.; Vernooij, M.

    2007-01-01

    We study the effects of customer-specific marketing expenses on customer retention and cus-tomer profitability in a business-to-business setting. Using data from a company providing hygiene services, we look at the impact of a type of expenses targeted at individual customer relationships: the

  18. The impact of customer-specific marketing expenses on customer retention and customer profitability

    NARCIS (Netherlands)

    van Triest, S.; Bun, M.J.G.; van Raaij, E.M.; Vernooij, M.J.A.

    2009-01-01

    We study the effects of customer-specific marketing expenses on customer retention and customer profitability in a business-to-business setting. Using data from a company providing hygiene services, we look at the impact of a hitherto unstudied type of expense targeted at individual customer

  19. Out-of-core nuclear fuel cycle optimization utilizing an engineering workstation

    International Nuclear Information System (INIS)

    Turinsky, P.J.; Comes, S.A.

    1986-01-01

    Within the past several years, rapid advances in computer technology have resulted in substantial increases in their performance. The net effect is that problems that could previously only be executed on mainframe computers can now be executed on micro- and minicomputers. The authors are interested in developing an engineering workstation for nuclear fuel management applications. An engineering workstation is defined as a microcomputer with enhanced graphics and communication capabilities. Current fuel management applications range from using workstations as front-end/back-end processors for mainframe computers to completing fuel management scoping calculations. More recently, interest in using workstations for final in-core design calculations has appeared. The authors have used the VAX 11/750 minicomputer, which is not truly an engineering workstation but has comparable performance, to complete both in-core and out-of-core fuel management scoping studies. In this paper, the authors concentrate on our out-of-core research. While much previous work in this area has dealt with decisions concerned with equilibrium cycles, the current project addresses the more realistic situation of nonequilibrium cycles

  20. Real-time monitoring/emergency response modeling workstation for a tritium facility

    International Nuclear Information System (INIS)

    Lawver, B.S.; Sims, J.M.; Baskett, R.L.

    1993-01-01

    At Lawrence Livermore National Laboratory (LLNL) we have developed a real-time system to monitor two stacks on our tritium handling facility. The monitors transmit the stack data to a workstation, which computes a three-dimensional numerical model of atmospheric dispersion. The workstation also collects surface and upper air data from meteorological towers and a sodar. The complex meteorological and terrain setting in the Livermore Valley demands more sophisticated resolution of the three-dimensional structure of the atmosphere to reliably calculate plume dispersion than afforded by Gaussian models. We experience both mountain valley and sea breeze flows. To address these complexities, we have implemented the three-dimensional diagnostic MATHEW mass-adjusted wind field and ADPIC particle-in-cell dispersion models on the workstation for use in real-time emergency response modeling. Both MATHEW and ADPIC have shown their utility in a variety of complex settings over the last 15 yr within the U.S. Department of Energy's Atmospheric Release Advisory Capability (ARAC) project. Faster workstations and real-time instruments allow utilization of more complex three-dimensional models, which provides a foundation for building a real-time monitoring and emergency response workstation for a tritium facility. The stack monitors are two ion chambers per stack

  1. System engineering workstations - critical tool in addressing waste storage, transportation, or disposal

    International Nuclear Information System (INIS)

    Mar, B.W.

    1987-01-01

    The ability to create, evaluate, operate, and manage waste storage, transportation, and disposal systems (WSTDSs) is greatly enhanced when automated tools are available to support the generation of the voluminous mass of documents and data associated with the system engineering of the program. A system engineering workstation is an optimized set of hardware and software that provides such automated tools to those performing system engineering functions. This paper explores the functions that need to be performed by a WSTDS system engineering workstation. While the latter stages of a major WSTDS may require a mainframe computer and specialized software systems, most of the required system engineering functions can be supported by a system engineering workstation consisting of a personnel computer and commercial software. These findings suggest system engineering workstations for WSTDS applications will cost less than $5000 per unit, and the payback on the investment can be realized in a few months. In most cases the major cost element is not the capital costs of hardware or software, but the cost to train or retrain the system engineers in the use of the workstation and to ensure that the system engineering functions are properly conducted

  2. The impact of sit-stand office workstations on worker discomfort and productivity: a review.

    Science.gov (United States)

    Karakolis, Thomas; Callaghan, Jack P

    2014-05-01

    This review examines the effectiveness of sit-stand workstations at reducing worker discomfort without causing a decrease in productivity. Four databases were searched for studies on sit-stand workstations, and five selection criteria were used to identify appropriate articles. Fourteen articles were identified that met at least three of the five selection criteria. Seven of the identified studies reported either local, whole body or both local and whole body subjective discomfort scores. Six of these studies indicated implementing sit-stand workstations in an office environment led to lower levels of reported subjective discomfort (three of which were statistically significant). Therefore, this review concluded that sit-stand workstations are likely effective in reducing perceived discomfort. Eight of the identified studies reported a productivity outcome. Three of these studies reported an increase in productivity during sit-stand work, four reported no affect on productivity, and one reported mixed productivity results. Therefore, this review concluded that sit-stand workstations do not cause a decrease in productivity. Crown Copyright © 2013. Published by Elsevier Ltd. All rights reserved.

  3. Experiences with installing and benchmarking SCALE 4.0 on workstations

    International Nuclear Information System (INIS)

    Montierth, L.M.; Briggs, J.B.

    1992-01-01

    The advent of economical, high-speed workstations has placed on the criticality engineer's desktop the means to perform computational analysis that was previously possible only on mainframe computers. With this capability comes the need to modify and maintain criticality codes for use on a variety of different workstations. Due to the use of nonstandard coding, compiler differences [in lieu of American National Standards Institute (ANSI) standards], and other machine idiosyncrasies, there is a definite need to systematically test and benchmark all codes ported to workstations. Once benchmarked, a user environment must be maintained to ensure that user code does not become corrupted. The goal in creating a workstation version of the criticality safety analysis sequence (CSAS) codes in SCALE 4.0 was to start with the Cray versions and change as little source code as possible yet produce as generic a code as possible. To date, this code has been ported to the IBM RISC 6000, Data General AViiON 400, Silicon Graphics 4D-35 (all using the same source code), and to the Hewlett Packard Series 700 workstations. The code is maintained under a configuration control procedure. In this paper, the authors address considerations that pertain to the installation and benchmarking of CSAS

  4. Creating Customer Delight.

    Science.gov (United States)

    Black, Jim

    1995-01-01

    This article proposes that college admissions officers interested in improving service should focus on creating customer delight rather than simply satisfaction, studying the system when things go wrong rather than placing blame, establishing employee well-being as the highest priority of the organization, providing necessary tools and training…

  5. Students as Customers?

    Science.gov (United States)

    Cuthbert, Rob

    2010-01-01

    The idea that students might be treated as customers triggers academics' antipathy, which in turn can lead to managerial irritation and political frustration. There are different discourses which barely overlap as their protagonists speak past one another. This article argues that these differences can be reconciled by re-conceiving the…

  6. Making Product Customization Profitable

    DEFF Research Database (Denmark)

    Mortensen, Niels Henrik; Hvam, Lars; Haug, Anders

    2010-01-01

    The main result presented in this paper is the Framework for Product Family Master Plan. This framework supports the identification of a product architecture for companies that customize products and services. The framework has five coherent aspects, the market, product assortment, supply...

  7. Switching the JLab Accelerator Operations Environment from an HP-UX Unix-based to a PC/Linux-based environment

    International Nuclear Information System (INIS)

    Mcguckin, Theodore

    2008-01-01

    The Jefferson Lab Accelerator Controls Environment (ACE) was predominantly based on the HP-UX Unix platform from 1987 through the summer of 2004. During this period the Accelerator Machine Control Center (MCC) underwent a major renovation which included introducing Redhat Enterprise Linux machines, first as specialized process servers and then gradually as general login servers. As computer programs and scripts required to run the accelerator were modified, and inherent problems with the HP-UX platform compounded, more development tools became available for use with Linux and the MCC began to be converted over. In May 2008 the last HP-UX Unix login machine was removed from the MCC, leaving only a few Unix-based remote-login servers still available. This presentation will explore the process of converting an operational Control Room environment from the HP-UX to Linux platform as well as the many hurdles that had to be overcome throughout the transition period

  8. CUSTOMS POLICY, CUSTOMS BUSINESS, CUSTOMS REGULATION: TO PROBLEM OF CONCEPTION CORRELATIONS

    OpenAIRE

    A. D. Molokovich; K. N. Shabeka

    2010-01-01

    Theoretical and methodological comprehension of customs regulation place and role in provision of trade and transport activity under conditions of world integration processes is considered in the paper.The essence of such economic categories as «customs policy», «customs regulation», «customs and tariff regulation», «customs business» is ascertained with the help of justified argumentation, clear conception approaches.

  9. Viewport: an object-oriented approach to integrate workstation software for tile and stack mode display.

    Science.gov (United States)

    Ghosh, S; Andriole, K P; Avrin, D E

    1997-08-01

    Diagnostic workstation design has migrated towards display presentation in one of two modes: tiled images or stacked images. It is our impression that the workstation setup or configuration in each of these two modes is rather distinct. We sought to establish a commonality to simplify software design, and to enable a single descriptor method to facilitate folder manager development of "hanging" protocols. All current workstation designs use a combination of "off-screen" and "on-screen" memory whether or not they use a dedicated display subsystem, or merely a video board. Most diagnostic workstations also have two or more monitors. Our central concept is that of a "logical" viewport that can be smaller than, the same size as, or larger than a single monitor. Each port "views" an image data sequence loaded into offscreen memory. Each viewport can display one or more images in sequence in a one-on-one or traditionally tiled presentation. Viewports can be assigned to the available monitor "real estate" in any manner that fits. For example, a single sequence computed tomography (CT) study could be displayed across all monitors in a tiled appearance by assigning a single large viewport to the monitors. At the other extreme, a multisequence magnetic resonance (MR) study could be compared with a similar previous study by assigning four viewports to each monitor, single image display per viewport, and assigning four of the sequences of the current study to the left monitor viewports, and four of the earlier study to the right monitor viewports. Ergonomic controls activate scrolling through the off-screen image sequence data. Workstation folder manager hanging protocols could then specify viewports, number of images per viewport, and the automatic assignment of appropriately named sequences of current and previous studies to the viewports on a radiologist-specific basis. Furthermore, software development is simplified by common base objects and methods of the tile and stack

  10. Standards and Customer Service: Employees Behavior towards Customers

    Directory of Open Access Journals (Sweden)

    Venelin Terziev

    2017-09-01

    Full Text Available Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment. The development and implementation of standards requires the organization to accurately determine customer service types, the cost of providing alternative services, and measures for measuring and controlling the services provided. At the core of the developed and implemented standards is the development and establishment of the customer service policy, which should start with a consumer demand analysis. The definition of customer service level should allow for quantitative measurement because the vague and quantifiable policy does not provide opportunities for evaluation and control of the activities and expenses of customer service. When developing service standards, it is appropriate to apply an algorithm that focuses primarily on standards related to employee behavior towards customers. This paper explores the need and capability to develop customer service standards and provides an algorithm for developing standards for employee behavior toward customers.

  11. How to strengthen customer loyalty, using customer segmentation?

    Directory of Open Access Journals (Sweden)

    MELNIC Elena Lidia

    2017-01-01

    Full Text Available Do you provide exceptional customer service?”, “Is the customer service in your company extraordinary?” “How to convert satis fied customers into loyal customers?” - are the most frequent questions of today’s managers and have driven the research on this article to getting the answer to a highly important marketing topic “How to strengthen customer loyalty using customer segmentation?”. Anyone who has bought a product or a service has probably suffered at least once from a company’s apparent indifference to what should be its first concern: the customer experiences. If this is the case, the company is in a wrong direction, since loyalty is the most powerful tool in today competitive market. To strengthen the bonds with these high-profit customers, innovative companies are deploying enterprise-wide strategies built on consumer segmentation.

  12. A workstation based spectrometry application for ECR ion source [Paper No.: G5

    International Nuclear Information System (INIS)

    Suresh Babu, R.M.; . PS Div.)

    1993-01-01

    A program for an Electron Cyclotron Resonance (ECR) Ion Source beam diagnostics application in a X-Windows/Motif based workstation environment is discussed. The application program controls the hardware and acquires data via a front end computer across a local area network. The data is subsequently processed for displaying on the workstation console. The timing for data acquisition and control is determined by the particle source timing. The user interface has been implemented using the Motif widget set and the actions have been implemented through call back routines. The equipment interface is through a set of database driven calls across the network. (author). 7 refs., 1 fig

  13. BioPhotonics Workstation: 3D interactive manipulation, observation and characterization

    DEFF Research Database (Denmark)

    Glückstad, Jesper

    2011-01-01

    In ppo.dk we have invented the BioPhotonics Workstation to be applied in 3D research on regulated microbial cell growth including their underlying physiological mechanisms, in vivo characterization of cell constituents and manufacturing of nanostructures and new materials.......In ppo.dk we have invented the BioPhotonics Workstation to be applied in 3D research on regulated microbial cell growth including their underlying physiological mechanisms, in vivo characterization of cell constituents and manufacturing of nanostructures and new materials....

  14. Analysis on the influence of supply method on a workstation with the help of dynamic simulation

    Directory of Open Access Journals (Sweden)

    Gavriluță Alin

    2017-01-01

    Full Text Available Considering the need of flexibility in any manufacturing process, the choice of the supply method of an assembly workstation can be a decision with instead influence on its performances. Using dynamic simulation, this article wants to compare the effect on a workstation cycle time of three different supply methods: supply on stock, supply in “Strike Zone” and synchronous supply. This study is part of an extended work that has the aim of compering by 3D layout design and dynamic simulation, different supply methods on an assembly line performances.

  15. Stereotactic biopsy aided by a computer graphics workstation: experience with 200 consecutive cases.

    Science.gov (United States)

    Ulm, A J; Bova, F J; Friedman, W A

    2001-12-01

    The advent of modern computer technology has made it possible to examine not just the target point, but the entire trajectory in planning for stereotactic biopsies. Two hundred consecutive biopsies were performed by one surgeon, utilizing a computer graphics workstation. The target point, entry point, and complete trajectory were carefully scrutinized and adjusted to minimize potential complications. Pathologically abnormal tissue was obtained in 197 cases (98.5%). There was no mortality in this series. Symptomatic hemorrhages occurred in 4 cases (2%). Computer graphics workstations facilitate safe and effective biopsies in virtually any brain area.

  16. Customer Segmentation by Factors Influencing Brand Loyalty and Customer Involvement

    OpenAIRE

    Tereza Vebrová; Kateřina Venclová; Stanislav Rojík

    2016-01-01

    Brand loyalty and customer involvement are two important concepts that help explain and understand a significant part of consumer shopping behavior. The aim of the present work is to identify factors influencing brand loyalty and customer involvement. A further aim is to consider subsequent segmentation of customers with respect to different degrees of brand loyalty and customer involvement. The research was focused on the field of Czech telecommunication services – mobile operators. Primary ...

  17. Customization of biomedical terminologies.

    Science.gov (United States)

    Homo, Julien; Dupuch, Laëtitia; Benbrahim, Allel; Grabar, Natalia; Dupuch, Marie

    2012-01-01

    Within the biomedical area over one hundred terminologies exist and are merged in the Unified Medical Language System Metathesaurus, which gives over 1 million concepts. When such huge terminological resources are available, the users must deal with them and specifically they must deal with irrelevant parts of these terminologies. We propose to exploit seed terms and semantic distance algorithms in order to customize the terminologies and to limit within them a semantically homogeneous space. An evaluation performed by a medical expert indicates that the proposed approach is relevant for the customization of terminologies and that the extracted terms are mostly relevant to the seeds. It also indicates that different algorithms provide with similar or identical results within a given terminology. The difference is due to the terminologies exploited. A special attention must be paid to the definition of optimal association between the semantic similarity algorithms and the thresholds specific to a given terminology.

  18. Assesment of customer relationship development

    Directory of Open Access Journals (Sweden)

    Dagmar Lesáková

    2011-01-01

    Full Text Available The focus of this paper is customer relationship marketing and its new trends. The particular goal of the presented research study was to identify and analyse the indicators of customer relationship development in human resources recruitment / leasing companies. Nine indicators have been explored: mission statement concerning customer commitment, customer attraction, customer commitment, development of customer value, understanding customer needs, goals for customer satisfaction, after sales services, measurement of customer satisfaction, complaint management. The indicators were made sequentially operational in order to translate customer relationship development into specific activities designed to increase business performance. Based on a set of customer indicators four scientific hypotheses were tested. We proved that strong customer orientation has a positive impact on business performance. Out of nine indicators, seven of them have a strong impact on business outcomes. The research confirms that business performance increases with firm size and market density, and that introduction of quality management systems improves company performance. Finally, the appropriateness of the customer relationship indicators applied in human resources recruitment companies is discussed.

  19. Outsourcing customer support : The role of provider customer focus

    NARCIS (Netherlands)

    Wuyts, S.H.K.; Rindfleisch, A.; Citrin, A.

    An increasing number of firms are outsourcing customer support to external service providers. This creates a triadic setting in which an outsourcing provider serves end customers on behalf of its clients. While outsourcing presents an opportunity to serve customers, service providers differ in their

  20. Customer retention through supplier-organization-customer relationship management

    OpenAIRE

    Žvirelienė, Renata; Bučiūnienė, Ilona; Škudienė, Vida; Sakalas, Algimantas

    2009-01-01

    The research objective was to assess the relationship marketing outputs' (internal relationship, relationship with customer, relationship with supplier) interrelationship and their relationship with customers' retention. The internal and external relationship dimensions of commitment, satisfaction, trust, communication, cooperation and empathy were used to measure supplier-organization-customer relationship strength. The survey was conducted in cargo vehicles trading industry companies in Lit...

  1. Customer Engagement as a New Perspective in Customer Management

    NARCIS (Netherlands)

    Verhoef, Peter C.; Reinartz, Werner J.; Krafft, Manfred

    Since 2000, customer management (CM) research has evolved and has had a significant impact on the marketing discipline. In an increasingly networked society where customers can interact easily with other customers and firms through social networks and other new media, the authors propose that

  2. Impact of Customer Relationship Management on Customer Loyalty, Customer Retention and Customer Profitability for Hotelier Sector

    OpenAIRE

    Sandra-Dinora Orantes-Jiménez; Graciela Vázquez-Álvarez; Ricardo Tejeida-Padilla

    2017-01-01

    Since the entrance of strategies oriented to marketing relational in Hotelier Sector, the traditional way of travel agents and other representatives arranging hospitality services for hotel and travel reservations has changed. The strategies oriented to customer relationship management are a relatively new area of specialty loyalty marketing in the hotel and hotelier sector, with advancements being made constantly. The use of this type of strategy can allow hoteliers or companies to tailo...

  3. Partnership with the customer

    Science.gov (United States)

    Trachta, Gregory S.

    This discussion will recount some historical observations about establishing partnerships with the customer. It suggests that such partnerships are established as the natural evolutionary product of a continuous improvement culture. Those are warm, ethereal terms about a topic that some people think already suffers from an excess of hot air. We will focus on some real-world activities and workplace artifacts to show there are substantive concepts behind the TQM buzzwords.

  4. CERTS customer adoption model

    Energy Technology Data Exchange (ETDEWEB)

    Rubio, F. Javier; Siddiqui, Afzal S.; Marnay, Chris; Hamachi,Kristina S.

    2000-03-01

    This effort represents a contribution to the wider distributed energy resources (DER) research of the Consortium for Electric Reliability Technology Solutions (CERTS, http://certs.lbl.gov) that is intended to attack and, hopefully, resolve the technical barriers to DER adoption, particularly those that are unlikely to be of high priority to individual equipment vendors. The longer term goal of the Berkeley Lab effort is to guide the wider technical research towards the key technical problems by forecasting some likely patterns of DER adoption. In sharp contrast to traditional electricity utility planning, this work takes a customer-centric approach and focuses on DER adoption decision making at, what we currently think of as, the customer level. This study reports on Berkeley Lab's second year effort (completed in Federal fiscal year 2000, FY00) of a project aimed to anticipate patterns of customer adoption of distributed energy resources (DER). Marnay, et al., 2000 describes the earlier FY99 Berkeley Lab work. The results presented herein are not intended to represent definitive economic analyses of possible DER projects by any means. The paucity of data available and the importance of excluded factors, such as environmental implications, are simply too important to make such an analysis possible at this time. Rather, the work presented represents a demonstration of the current model and an indicator of the potential to conduct more relevant studies in the future.

  5. Toward Customized Care

    Science.gov (United States)

    Minvielle, Etienne

    2018-01-01

    Patients want their personal needs to be taken into account. Accordingly, the management of care has long involved some degree of personalization. In recent times, patients’ wishes have become more pressing in a moving context. As the population ages, the number of patients requiring sophisticated combinations of longterm care is rising. Moreover, we are witnessing previously unvoiced demands, preferences and expectations (eg, demand for information about treatment, for care complying with religious practices, or for choice of appointment dates). In view of the escalating costs and the concerns about quality of care, the time has now come to rethink healthcare delivery. Part of this reorganization can be related to customization: what is needed is a customized business model that is effective and sustainable. Such business model exists in different service sectors, the customization being defined as the development of tailored services to meet consumers’ diverse and changing needs at near mass production prices. Therefore, its application to the healthcare sector needs to be seriously considered. PMID:29524957

  6. Customer Integration during Innovation Development

    DEFF Research Database (Denmark)

    Pedrosa, Alex

    2012-01-01

    of companies’ growing interest in effectively collaborating with customers, research has investigated the importance of firm–customer interaction during innovation development. However, despite valuable insights into the performance-enhancing effects of customer integration, research has thus far overlooked......To stay viable, companies need to increase their innovation development investments over time. However, successful innovation development also cannot happen without customers, and thus companies seek opportunities to enhance their knowledge of current and future customer needs. As a result...... the activities companies should engage in when integrating customers during innovation development. Thus, this study investigates how and when customer-oriented companies engage in customer interaction during innovation development. Using a multiple case study design, this study examines four substantive cases...

  7. General specifications for the development of a USL/DBMS NASA/PC R and D distributed workstation

    Science.gov (United States)

    Dominick, Wayne D. (Editor); Chum, Frank Y.

    1984-01-01

    The general specifications for the development of a PC-based distributed workstation (PCDWS) for an information storage and retrieval systems environment are defined. This research proposes the development of a PCDWS prototype as part of the University of Southwestern Louisiana Data Base Management System (USL/DBMS) NASA/PC R and D project in the PC-based workstation environment.

  8. Risk management in customs control

    OpenAIRE

    Drobot, Elena; Klevleeva, Aziza

    2016-01-01

    The particularities of risk-management system implementation within customs control are discussed in the article. The authors single out the elements of risk-management system, evaluate effectiveness of risk-management in customs control. The main reasons for non-implementation of risk-management system in customs control are described, as well. Particular attention is paid to the benefits of customs risk management.

  9. Energizing Companies through Customer Compliments

    OpenAIRE

    Kipfelsberger, Petra; Bruch, Heike; Herhausen, Dennis

    2015-01-01

    While complaint management has received much attention, customer compliments and their systematic handling have been largely ignored. Based on two empirical studies, this article suggests that customer compliments bear great potential for benefiting firms, and gives recommendations on how managers can enable, stimulate, and amplify positive customer feedback.

  10. Repeat Customer Success in Extension

    Science.gov (United States)

    Bess, Melissa M.; Traub, Sarah M.

    2013-01-01

    Four multi-session research-based programs were offered by two Extension specialist in one rural Missouri county. Eleven participants who came to multiple Extension programs could be called "repeat customers." Based on the total number of participants for all four programs, 25% could be deemed as repeat customers. Repeat customers had…

  11. The art of customer service.

    Science.gov (United States)

    Williams, Jeni

    2007-10-01

    Strategies for improving the consumer service skills of finance staff include: Hire employees who have a customer service background. Work with your human resources department to provide customer service training. Monitor new hires extensively. Offer front-end employees scripted language for situations they may face on the job. Measure the quality of customer service provided. Provide incentives for performance.

  12. 19 CFR 146.3 - Customs supervision.

    Science.gov (United States)

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Customs supervision. 146.3 Section 146.3 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) FOREIGN TRADE ZONES General Provisions § 146.3 Customs supervision. (a) Assignment of Customs officers. Customs officers will be...

  13. Predicting cycle time distributions for integrated processing workstations : an aggregate modeling approach

    NARCIS (Netherlands)

    Veeger, C.P.L.; Etman, L.F.P.; Lefeber, A.A.J.; Adan, I.J.B.F.; Herk, van J.; Rooda, J.E.

    2011-01-01

    To predict cycle time distributions of integrated processing workstations, detailed simulation models are almost exclusively used; these models require considerable development and maintenance effort. As an alternative, we propose an aggregate model that is a lumped-parameter representation of the

  14. Simulation model of a single-server order picking workstation using aggregate process times

    NARCIS (Netherlands)

    Andriansyah, R.; Etman, L.F.P.; Rooda, J.E.; Biles, W.E.; Saltelli, A.; Dini, C.

    2009-01-01

    In this paper we propose a simulation modeling approach based on aggregate process times for the performance analysis of order picking workstations in automated warehouses with first-in-first-out processing of orders. The aggregate process time distribution is calculated from tote arrival and

  15. Flow time prediction for a single-server order picking workstation using aggregate process times

    NARCIS (Netherlands)

    Andriansyah, R.; Etman, L.F.P.; Rooda, J.E.

    2010-01-01

    In this paper we propose a simulation modeling approach based on aggregate process times for the performance analysis of order picking workstations in automated warehouses. The aggregate process time distribution is calculated from tote arrival and departure times. We refer to the aggregate process

  16. Generalization of Posture Training to Computer Workstations in an Applied Setting

    Science.gov (United States)

    Sigurdsson, Sigurdur O.; Ring, Brandon M.; Needham, Mick; Boscoe, James H.; Silverman, Kenneth

    2011-01-01

    Improving employees' posture may decrease the risk of musculoskeletal disorders. The current paper is a systematic replication and extension of Sigurdsson and Austin (2008), who found that an intervention consisting of information, real-time feedback, and self-monitoring improved participant posture at mock workstations. In the current study,…

  17. 76 FR 21775 - Notice of Issuance of Final Determination Concerning Certain Office Workstations

    Science.gov (United States)

    2011-04-18

    ... Ethospace office workstations both feature ``frame-and-tile'' construction, which consists of a sturdy steel... respect to the frames, Herman Miller staff roll form rolled steel (coils) from a domestic source into....-sourced tiles, frames, connectors, finished ends, work surfaces, flipper door unit, shelf, task lights...

  18. Some Ideas on the Microcomputer and the Information/Knowledge Workstation.

    Science.gov (United States)

    Boon, J. A.; Pienaar, H.

    1989-01-01

    Identifies the optimal goal of knowledge workstations as the harmony of technology and human decision-making behaviors. Two types of decision-making processes are described and the application of each type to experimental and/or operational situations is discussed. Suggestions for technical solutions to machine-user interfaces are then offered.…

  19. Flexible structure control experiments using a real-time workstation for computer-aided control engineering

    Science.gov (United States)

    Stieber, Michael E.

    1989-01-01

    A Real-Time Workstation for Computer-Aided Control Engineering has been developed jointly by the Communications Research Centre (CRC) and Ruhr-Universitaet Bochum (RUB), West Germany. The system is presently used for the development and experimental verification of control techniques for large space systems with significant structural flexibility. The Real-Time Workstation essentially is an implementation of RUB's extensive Computer-Aided Control Engineering package KEDDC on an INTEL micro-computer running under the RMS real-time operating system. The portable system supports system identification, analysis, control design and simulation, as well as the immediate implementation and test of control systems. The Real-Time Workstation is currently being used by CRC to study control/structure interaction on a ground-based structure called DAISY, whose design was inspired by a reflector antenna. DAISY emulates the dynamics of a large flexible spacecraft with the following characteristics: rigid body modes, many clustered vibration modes with low frequencies and extremely low damping. The Real-Time Workstation was found to be a very powerful tool for experimental studies, supporting control design and simulation, and conducting and evaluating tests withn one integrated environment.

  20. [Influence of different lighting levels at workstations with video display terminals on operators' work efficiency].

    Science.gov (United States)

    Janosik, Elzbieta; Grzesik, Jan

    2003-01-01

    The aim of this work was to evaluate the influence of different lighting levels at workstations with video display terminals (VDTs) on the course of the operators' visual work, and to determine the optimal levels of lighting at VDT workstations. For two kinds of job (entry of figures from a typescript and edition of the text displayed on the screen), the work capacity, the degree of the visual strain and the operators' subjective symptoms were determined for four lighting levels (200, 300, 500 and 750 lx). It was found that the work at VDT workstations may overload the visual system and cause eyes complaints as well as the reduction of accommodation or convergence strength. It was also noted that the edition of the text displayed on the screen is more burdening for operators than the entry of figures from a typescript. Moreover, the examination results showed that the lighting at VDT workstations should be higher than 200 lx and that 300 lx makes the work conditions most comfortable during the entry of figures from a typescript, and 500 lx during the edition of the text displayed on the screen.

  1. Fast Calibration of Industrial Mobile Robots to Workstations using QR Codes

    DEFF Research Database (Denmark)

    Andersen, Rasmus Skovgaard; Damgaard, Jens Skov; Madsen, Ole

    2013-01-01

    is proposed. With this QR calibration, it is possible to calibrate an AIMM to a workstation in 3D in less than 1 second, which is significantly faster than existing methods. The accuracy of the calibration is ±4 mm. The method is modular in the sense that it directly supports integration and calibration...

  2. Evaluation plan for a cardiological multi-media workstation (I4C project)

    NARCIS (Netherlands)

    Hofstede, J.W. van der; Quak, A.B.; Ginneken, A.M. van; Macfarlane, P.W.; Watson, J.; Hendriks, P.R.; Zeelenberg, C.

    1997-01-01

    The goal of the I4C project (Integration and Communication for the Continuity of Cardiac Care) is to build a multi-media workstation for cardiac care and to assess its impact in the clinical setting. This paper describes the technical evaluation plan for the prototype.

  3. Design considerations for a neuroradiologic picture archival and image processing workstation

    International Nuclear Information System (INIS)

    Fishbein, D.S.

    1986-01-01

    The design and implementation of a small scale image archival and processing workstation for use in the study of digitized neuroradiologic images is described. The system is designed to be easily interfaced to existing equipment (presently PET, NMR and CT), function independent of a central file server, and provide for a versatile image processing environment. (Auth.)

  4. Effects of dynamic workstation Oxidesk on acceptance, physical activity, mental fitness and work performance

    NARCIS (Netherlands)

    Groenesteijn, L.; Commissaris, D.A.C.M.; Berg-Zwetsloot, M. van den; Hiemstra-Van Mastrigt, S.

    2016-01-01

    BACKGROUND: Working in an office environment is characterised by physical inactivity and sedentary behaviour. This behaviour contributes to several health risks in the long run. Dynamic workstations which allow people to combine desk activities with physical activity, may contribute to prevention of

  5. Micro machining workstation for a diode pumped Nd:YAG high brightness laser system

    NARCIS (Netherlands)

    Kleijhorst, R.A.; Offerhaus, Herman L.; Bant, P.

    1998-01-01

    A Nd:YAG micro-machining workstation that allows cutting on a scale of a few microns has been developed and operated. The system incorporates a telescope viewing system that allows control during the work and a software interface to translate AutoCad files. Some examples of the performance are

  6. Guided Learning at Workstations about Drug Prevention with Low Achievers in Science Education

    Science.gov (United States)

    Thomas, Heyne; Bogner, Franz X.

    2012-01-01

    Our study focussed on the cognitive achievement potential of low achieving eighth graders, dealing with drug prevention (cannabis). The learning process was guided by a teacher, leading this target group towards a modified learning at workstations which is seen as an appropriate approach for low achievers. We compared this specific open teaching…

  7. Treadmill workstations: the effects of walking while working on physical activity and work performance.

    Directory of Open Access Journals (Sweden)

    Avner Ben-Ner

    Full Text Available We conducted a 12-month-long experiment in a financial services company to study how the availability of treadmill workstations affects employees' physical activity and work performance. We enlisted sedentary volunteers, half of whom received treadmill workstations during the first two months of the study and the rest in the seventh month of the study. Participants could operate the treadmills at speeds of 0-2 mph and could use a standard chair-desk arrangement at will. (a Weekly online performance surveys were administered to participants and their supervisors, as well as to all other sedentary employees and their supervisors. Using within-person statistical analyses, we find that overall work performance, quality and quantity of performance, and interactions with coworkers improved as a result of adoption of treadmill workstations. (b Participants were outfitted with accelerometers at the start of the study. We find that daily total physical activity increased as a result of the adoption of treadmill workstations.

  8. The BioPhotonics Workstation: from university research to commercial prototype

    DEFF Research Database (Denmark)

    Glückstad, Jesper

    I will outline the specifications of the compact BioPhotonics Workstation we recently have developed that utilizes high-speed spatial light modulation to generate an array of reconfigurable laser-traps making 3D real-time optical manipulation of advanced structures possible with the use of joysti...

  9. Graphics metafile interface to ARAC emergency response models for remote workstation study

    International Nuclear Information System (INIS)

    Lawver, B.S.

    1985-01-01

    The Department of Energy's Atmospheric Response Advisory Capability models are executed on computers at a central computer center with the output distributed to accident advisors in the field. The output of these atmospheric diffusion models are generated as contoured isopleths of concentrations. When these isopleths are overlayed with local geography, they become a useful tool to the accident site advisor. ARAC has developed a workstation that is located at potential accident sites. The workstation allows the accident advisor to view color plots of the model results, scale those plots and print black and white hardcopy of the model results. The graphics metafile, also known as Virtual Device Metafile (VDM) allows the models to generate a single device independent output file that is partitioned into geography, isoopleths and labeling information. The metafile is a very compact data storage technique that is output device independent. The metafile frees the model from either generating output for all known graphic devices or requiring the model to be rerun for additional graphic devices. With the partitioned metafile ARAC can transmit to the remote workstation the isopleths and labeling for each model. The geography database may not change and can be transmitted only when needed. This paper describes the important features of the remote workstation and how these features are supported by the device independent graphics metafile

  10. CALIPSO: an interactive image analysis software package for desktop PACS workstations

    Science.gov (United States)

    Ratib, Osman M.; Huang, H. K.

    1990-07-01

    The purpose of this project is to develop a low cost workstation for quantitative analysis of multimodality images using a Macintosh II personal computer. In the current configuration the Macintosh operates as a stand alone workstation where images are imported either from a central PACS server through a standard Ethernet network or recorded through video digitizer board. The CALIPSO software developed contains a large variety ofbasic image display and manipulation tools. We focused our effort however on the design and implementation ofquantitative analysis methods that can be applied to images from different imaging modalities. Analysis modules currently implemented include geometric and densitometric volumes and ejection fraction calculation from radionuclide and cine-angiograms Fourier analysis ofcardiac wall motion vascular stenosis measurement color coded parametric display of regional flow distribution from dynamic coronary angiograms automatic analysis ofmyocardial distribution ofradiolabelled tracers from tomoscintigraphic images. Several of these analysis tools were selected because they use similar color coded andparametric display methods to communicate quantitative data extracted from the images. 1. Rationale and objectives of the project Developments of Picture Archiving and Communication Systems (PACS) in clinical environment allow physicians and radiologists to assess radiographic images directly through imaging workstations (''). This convenient access to the images is often limited by the number of workstations available due in part to their high cost. There is also an increasing need for quantitative analysis ofthe images. During thepast decade

  11. Functionalizing 2PP-fabricated microtools for optical manipulation on the BioPhotonics Workstation

    DEFF Research Database (Denmark)

    Matsuoka, Tomoyo; Nishi, Masayuki; Sakakura, Masaaki

    Functionalization of the structures fabricated by two-photon polymerization was achieved by coating them with sol-gel materials, which contain calcium indicators. The structures are expected to work potentially as nano-sensors on the BioPhotonics Workstation....

  12. The effectiveness of domain balancing strategies on workstation clusters demonstrated by viscous flow problems

    NARCIS (Netherlands)

    Streng, Martin; Streng, M.; ten Cate, Eric; ten Cate, Eric (H.H.); Geurts, Bernardus J.; Kuerten, Johannes G.M.

    1998-01-01

    We consider several aspects of efficient numerical simulation of viscous compressible flow on both homogeneous and heterogeneous workstation-clusters. We consider dedicated systems, as well as clusters operating in a multi-user environment. For dedicated homogeneous clusters, we show that with

  13. Development of an EVA systems cost model. Volume 2: Shuttle orbiter crew and equipment translation concepts and EVA workstation concept development and integration

    Science.gov (United States)

    1975-01-01

    EVA crewman/equipment translational concepts are developed for a shuttle orbiter payload application. Also considered are EVA workstation systems to meet orbiter and payload requirements for integration of workstations into candidate orbiter payload worksites.

  14. MASS CUSTOMIZATION and PRODUCT MODELS

    DEFF Research Database (Denmark)

    Svensson, Carsten; Malis, Martin

    2003-01-01

    to the product. Through the application of a mass customization strategy, companies have a unique opportunity to create increased customer satisfaction. In a customized production, knowledge and information have to be easily accessible since every product is a unique combination of information. If the dream...... of a customized alternative instead of a uniform mass-produced product shall become a reality, then the cross-organizational efficiency must be kept at a competitive level. This is the real challenge for mass customization. A radical restructuring of both the internal and the external knowledge management systems...

  15. Customs control of radioactive materials

    International Nuclear Information System (INIS)

    Causse, B.

    1998-01-01

    Customs officers take part in the combat against illicit traffic od radioactive materials by means of different regulations dealing with nuclear materials, artificial radiation sources or radioactive wastes. The capability of customs officers is frequently incomplete and difficult to apply due to incompatibility of the intervention basis. In case of contaminated materials, it seems that the customs is not authorised directly and can only perform incidental control. In order to fulfil better its mission of fighting against illicit traffic of radioactive materials customs established partnership with CEA which actually includes practical and theoretical training meant to augment the capabilities of customs officers

  16. UNDERSTANDING CUSTOMERS - PROFILING AND SEGMENTATION

    Directory of Open Access Journals (Sweden)

    Mircea Andrei SCRIDON

    2008-01-01

    Full Text Available In any industry, the first step to finding and creating profitable customers isdetermining what drives profitability. This leads to better prospecting andmore successful customer relationship management. Any company cansegment and profile their customer base to uncover those profit drivers usingthe knowledge of their customers, products, and markets. Or they can usedata-driven techniques to find natural clusters in their customer or prospectbase. Whatever the method, the process will lead to knowledge andunderstanding that is critical to maintaining a competitive edge

  17. Sustainability Evaluation of Mass Customization

    DEFF Research Database (Denmark)

    Brunø, Thomas Ditlev; Nielsen, Kjeld; Taps, Stig B.

    2013-01-01

    This paper addresses the issue whether the concepts mass customization and sustainability are fundamentally compatible by asking the question: can a mass customized product be sustainable? Some factors indicate that mass customized products are less sustainable than standardized products; however...... other factors suggest the opposite. This paper explores these factors during three life cycle phases for a product: Production, Use and End of Life. It is concluded that there is not an unambiguous causal relationship between mass customization and sustainability; however several factors unique to mass...... customized products are essential to consider during product development....

  18. Customer interruption cost and results

    Energy Technology Data Exchange (ETDEWEB)

    Eua-Arporn, B.; Bisarnbutra, S. [Chulalongkorn Univ., Bangkok (Thailand)

    1997-12-31

    Results of a comprehensive study on short-term direct impacts and consumer interruption costs, incurred as a result of power supply interruption, were discussed. The emphasis was on questionnaire development, general responses and the average customer damage function of some selected sectors. The customer damage function was established for each category of customers (agriculture, industry, mining, wholesale, retail merchandising, residential, etc) as well as for different locations. Results showed that the average customer damage function depended mostly on customer category. Size and location were not significant factors. 5 refs., 7 tabs.

  19. Managing Customer Value

    OpenAIRE

    William B. Dodds

    1999-01-01

    This paper builds the framework for linking the established work of competitive advantage with the emerging discipline of value marketing. The outcome of this linkage is the concept of strategic value management. Strategic value management focuses on the right combinations of product quality, customer service and fair prices as the key to selling to todayÕs value conscious consumers. The core of the strategy stresses the firmÕs ability to combine and manage these dimensions of value in a way ...

  20. Profiling the Mobile Customer

    DEFF Research Database (Denmark)

    Jessen, Pernille Wegener; King, Nancy J.

    2010-01-01

    of significant concerns about privacy and data protection. This second article in a two part series on "Profiling the Mobile Customer" explores how to best protect consumers' privacy and personal data through available mechanisms that include industry self-regulation, privacy-enhancing technologies...... discusses the current limitations of using technology to protect consumers from privacy abuses related to profiling. Concluding that industry self-regulation and available privacy-enhancing technologies will not be adequate to close important privacy gaps related to consumer profiling without legislative...

  1. Services Supporting the Customer

    DEFF Research Database (Denmark)

    Gremyr, Ida; Halldorsson, Arni; Hsuan, Juliana

    2017-01-01

    This paper focuses on customer and user experience of advanced service offerings, focusing mechanisms such as e.g. feedback processes as a means to utilise and learn from users’ experiences. The purpose is to understand how servitization changes the constellation of actors in aftermarket value...... creation, and what mechanisms are needed for firms to exploit the interactions in these new constellation as a basis for service improvement and development. By studying two manufacturing firms offering advanced services, this paper points to changed actor configurations (both intra- and inter......-organisational) and interaction mechanisms (existing and new) when transitioning to offering more advanced services such as “services supporting customers”....

  2. To Customize or Not to Customize? Exploring Science Teacher Customization in an Online Lesson Portal

    Science.gov (United States)

    Littenberg-Tobias, Joshua; Beheshti, Elham; Staudt, Carolyn

    2016-01-01

    New technologies are increasingly giving science teachers the ability to access and customize science lessons. However, there is substantial debate in the literature about whether and under what conditions teacher customization benefit student learning. In this study, we examined teacher customization of inquiry-based science lessons from an…

  3. The impact of customer-specific marketing expenses on customer retention and customer profitability

    NARCIS (Netherlands)

    S. van Triest (Sander); M.J.G. Bun (Maurice); E.M. van Raaij (Erik); M.J.A. Vernooij (Maarten)

    2009-01-01

    textabstractWe study the effects of customer-specific marketing expenses on customer retention and customer profitability in a business-to-business setting. Using data from a company providing hygiene services, we look at the impact of a hitherto unstudied type of expense targeted at individual

  4. Organization of customs control of fissionable and other radioactive materials

    International Nuclear Information System (INIS)

    Ukhlinov, L.; Bojko, V.

    2001-01-01

    Among the routine inspection tasks of the Sheremetyevo customs office are tasks stemming from international commitments of Russia to prevent proliferation of nuclear weapons and material that can be used for making these weapons. These tasks are: radiation monitoring of all vehicles, passengers, their luggage and goods crossing the state border; inspection of fissionable and radioactive materials (FRM) legally transported by participants in the foreign trade activities with a view to checking that the declared data fully correspond to the actual radioactive cargo. Organizational measures and technical measures at the Sheremetyevo customs office are described in detail. The efficiency of the scheme is illustrated by the following figures. In 1997, when appropriate technical means and trained personnel were lacking, there were only 2 events of detecting items with a rather high radioactivity level in the luggage. In 1999, after the entire radiation monitoring system was fully deployed (i.e. the flight checkpoint was equipped with technical means of radiation monitoring, personnel was trained, special technologies and algorithms were developed), there were 61 events of radiation detection, and in 2000 there have been 90 events, including breaches of legal FRM traffic regulations through disagreement of declared and actual parameters. We believe that the above-considered organization of radiation monitoring allows effective and quite reliable control of and adequate response to possible illicit transport of FRM through the airport Sheremetyevo to other countries, including CIS. In the near future we plan to increase the efficiency of the radiation monitoring by integrating the currently operational customs-used stationary FRM detection systems into a single information network capable of providing simultaneous video-aided continuous nuclear monitoring at three terminals (Sheremetyevo-1, Sheremetyevo-2, Sheremetyevo-Cargo) with display of information at the workstation

  5. Interface and integration of a silicon graphics UNIX computer with the Encore based SCE SONGS 2/3 simulator

    International Nuclear Information System (INIS)

    Olmos, J.; Lio, P.; Chan, K.S.

    1991-01-01

    The SONGS Unit 2/3 simulator was originally implemented in 1983 on a Master/Slave 32/7780 Encore MPX platform by the Singer-Link Company. In 1986, a 32/9780 MPX Encore computer was incorporated into the simulator computer system to provide the additional CPU processing needed to install the PACE plant monitoring system and to enable the upgrade of the NSSS Simulation to the advanced RETACT/STK models. Since the spring of 1990, the SCE SONGS Nuclear Training Division simulator technical staff, in cooperation with Micro Simulation Inc., has undertaken a project to integrate a Silicon Graphics UNIX based computer with the Encore MPX SONGS 2/3 simulation computer system. In this paper the authors review the objectives, advantages to be gained, software and hardware approaches utilized, and the results so far achieved by the authors' project

  6. Implementation of a high-resolution workstation for primary diagnosis of projection radiography images

    Science.gov (United States)

    Good, Walter F.; Herron, John M.; Maitz, Glenn S.; Gur, David; Miller, Stephen L.; Straub, William H.; Fuhrman, Carl R.

    1990-08-01

    We designed and implemented a high-resolution video workstation as the central hardware component in a comprehensive multi-project program comparing the use of digital and film modalities. The workstation utilizes a 1.8 GByte real-time disk (RCI) capable of storing 400 full-resolution images and two Tektronix (GMA251) display controllers with 19" monitors (GMA2O2). The display is configured in a portrait format with a resolution of 1536 x 2048 x 8 bit, and operates at 75 Hz in a noninterlaced mode. Transmission of data through a 12 to 8 bit lookup table into the display controllers occurs at 20 MBytes/second (.35 seconds per image). The workstation allows easy use of brightness (level) and contrast (window) to be manipulated with a trackball, and various processing options can be selected using push buttons. Display of any of the 400 images is also performed at 20MBytes/sec (.35 sec/image). A separate text display provides for the automatic display of patient history data and for a scoring form through which readers can interact with the system by means of a computer mouse. In addition, the workstation provides for the randomization of cases and for the immediate entry of diagnostic responses into a master database. Over the past year this workstation has been used for over 10,000 readings in diagnostic studies related to 1) image resolution; 2) film vs. soft display; 3) incorporation of patient history data into the reading process; and 4) usefulness of image processing.

  7. The driver workstation in commercial vehicles; Ergonomie und Design von Fahrerarbeitsplaetzen in Nutzfahrzeugen

    Energy Technology Data Exchange (ETDEWEB)

    Kraus, W. [HAW-Hamburg (Germany)

    2003-07-01

    Nowadays, ergonomics and design are quality factors and indispensable elements of commercial vehicle design and development. Whereas a vehicle's appearance, i.e. its outside design, produces fascination and image, the design of its passenger cell focuses entirely on drivers and their tasks. Today, passenger-cell design and the ergonomics of driver workstations in commercial vehicles are clearly becoming more and more important. This article concentrates above all on defining commercial vehicle drivers, which, within the scope of research projects on coach-driver workstations, has provided new insight into the design of driver workstations. In light of the deficits determined, the research project mainly focused on designing driver workstations which were in line with the latest findings in ergonomics and human engineering. References to the methodology of driver-workstation optimization seems important in this context. The afore-mentioned innovations in the passenger cells of commercial vehicles will be explained and described by means of topical and practical examples. (orig.) [German] Ergonomie und Design sind heute Qualitaetsfaktoren und unverzichtbarer Bestandteil bei der Entwicklung von Nutzfahrzeugen. Erzeugt das Erscheinungsbild, die Aussengestaltung des Fahrzeugs, die Faszination und das Image, so ist die Innengestaltung weitgehend ganz auf die Bedienpersonen und ihre Arbeitsaufgaben bezogen. Die Innenraumgestaltung und die Ergonomie von Fahrerarbeitsplaetzen in Nutzfahrzeugen sind heute in einer Phase der deutlichen Aufwertung zu sehen. Im Beitrag wird besonders auf die Definition der Bedienpersonen fuer Nutzfahrzeuge eingegangen, die im Rahmen des Forschungsprojekts Fahrerarbeitsplatz im Reisebus zu neuen Erkenntnissen bei der Auslegung von Arbeitsplaetzen fuehrte. Gemaess der ermittelten Defizite konzentriert sich die Studie im Kern auf das Gestaltungskonzept des Fahrerarbeitsplatzes nach ergonomischen und arbeitswissenschaftlichen Erkenntnissen

  8. The mismanagement of customer loyalty.

    Science.gov (United States)

    Reinartz, Werner; Kumar, V

    2002-07-01

    Who wouldn't want loyal customers? Surely they should cost less to serve, they'd be willing to pay more than other customers, and they'd actively market your company by word of mouth, right? Maybe not. Careful study of the relationship between customer loyalty and profits plumbed from 16,000 customers in four companies' databases tells a different story. The authors found no evidence to support any of these claims. What they did find was that the link between customers and profitability was more complicated because customers fall into four groups, not two. Simply put: Not all loyal customers are profitable, and not all profitable customers are loyal. Traditional tools for segmenting customers do a poor job of identifying that latter group, causing companies to chase expensively after initially profitable customers who hold little promise of future profits. The authors suggest an alternative approach, based on well-established "event-history modeling" techniques, that more accurately predicts future buying probabilities. Armed with such a tool, marketers can correctly identify which customers belong in which category and market accordingly. The challenge in managing customers who are profitable but disloyal--the "butterflies"--is to milk them for as much as you can while they're buying from you. A softly-softly approach is more appropriate for the profitable customers who are likely to stay loyal--your "true friends." As for highly loyal but not very profitable customers--the "barnacles"--you need to find out if they have the potential to spend more than they currently do. And, of course, for the "strangers"--those who generate no loyalty and no profits--the answer is simple: Identify early and don't invest anything.

  9. Customer-driven competition

    Energy Technology Data Exchange (ETDEWEB)

    Taylor, R. [Ontario Hydro, Toronto, ON (Canada)

    1996-12-31

    Ontario Hydro`s customer-driven strategy, recently approved by Hydro`s Executive Board, was described. The strategy is founded on the following components: (1) the dissolution of the Ontario power pool, i.e., the loss of Hydro`s franchise monopoly on generation, leaving only power transmission in the hands of the Corporation, (2) divestment of Ontario Hydro`s system operations and market operations functions to a new, independent Crown corporation called the Central Market Operator, (3) functional and organizational unbundling of Ontario Hydro into three signature businesses, Genco, Transco, and Retailco, and in the latter two, the functional unbundling of wires from sales and services, (4) a fully commercial Ontario Hydro with normal corporate powers, and (5) a corporate strategy for Ontario Hydro to grow in businesses in an open, symmetrical North American energy market. According to Ontario Hydro management this will allow competition and choice to all customers, have a disciplining effect on prices, and give rise to a retail market of new products and services, while at the same time preserve and enhance the value of public investment in the Corporation.

  10. Customer-driven competition

    International Nuclear Information System (INIS)

    Taylor, R.

    1996-01-01

    Ontario Hydro's customer-driven strategy, recently approved by Hydro's Executive Board, was described. The strategy is founded on the following components: (1) the dissolution of the Ontario power pool, i.e., the loss of Hydro's franchise monopoly on generation, leaving only power transmission in the hands of the Corporation, (2) divestment of Ontario Hydro's system operations and market operations functions to a new, independent Crown corporation called the Central Market Operator, (3) functional and organizational unbundling of Ontario Hydro into three signature businesses, Genco, Transco, and Retailco, and in the latter two, the functional unbundling of wires from sales and services, (4) a fully commercial Ontario Hydro with normal corporate powers, and (5) a corporate strategy for Ontario Hydro to grow in businesses in an open, symmetrical North American energy market. According to Ontario Hydro management this will allow competition and choice to all customers, have a disciplining effect on prices, and give rise to a retail market of new products and services, while at the same time preserve and enhance the value of public investment in the Corporation

  11. Using Customer Relationship Trajectories to Segment Customers and Predict Profitability

    OpenAIRE

    Mark Tanya; Niraj Rakesh; Dawar Niraj

    2007-01-01

    A central premise of relationship marketing theory is that economic benefits flow fromretaining customers. However, the early research focus on the duration of the relationship may obscure other important aspects of the interactions with the customer that drive profitability. Borrowing from the branding literature, where different types of customer relationships have been described (but not empirically examined), we study the patterns of business customers’ buying behavior, or trajectories th...

  12. customer satisfaction, customer relationship management, Fuzzy Delphi, system dynamics.

    OpenAIRE

    Habib A. Mirghafoori; Ali Morovati Sharifabadi; Ensiyeh Taki

    2016-01-01

    This paper investigates the factors which are affecting customers satisfaction of Mobarake steel complex . Since there is a wide rang of factors affecting customer satisfaction,this paper pays attention to those factors which have CRM approach. The investigation society of the research is the marketing experts of Moabarake steel complex who have direct relationship with customers.At first, the factors were identified by experts using Fuzzy Delphi method and then the relationship between facto...

  13. Customer Retention & Customer Relationship Marketing: Strategi Pemasaran Yang Potensial

    OpenAIRE

    Aprilia, Ariesya

    2004-01-01

    The traditional marketing approach advocates the marketing mix principles and the quest for market share dominance through mass marketing techniques and a focus on new customer acquisition. This approach has guided managers for decades in planning in implementing their marketing strategies. But nowadays, traditional approach has been changed by customer retention. Customer retention, in the traditional marketing approach, is however seen as the 'end' rather than the means to delivering long-t...

  14. Challenges and opportunities in multichannel customer management

    NARCIS (Netherlands)

    Neslin, Scott A.; Grewal, Dhruv; Leghorn, Robert; Shankar, Venkatesh; Teerling, Marije L.; Thomas, Jacquelyn S.; Verhoef, Peter C.

    2006-01-01

    Multichannel customer management is the design, deployment, coordination, and evaluation of channels through which firms and customers interact, with the goal of enhancing customer value through effective customer acquisition, retention, and development. The authors identify five major challenges

  15. Challenges and opportunities in multichannel customer management

    NARCIS (Netherlands)

    Neslin, Scott A.; Grewal, Dhruv; Leghorn, Robert; Shankar, Venkatesh; Teerling, Marije L.; Thomas, Jacquelyn S.; Verhoef, Peter C.

    Multichannel customer management is the design, deployment, coordination, and evaluation of channels through which firms and customers interact, with the goal of enhancing customer value through effective customer acquisition, retention, and development. The authors identify five major challenges

  16. Customer satisfaction and customer loyalty as predictors of future business potential

    DEFF Research Database (Denmark)

    Eskildsen, Jacob Kjær; Kristensen, Kai

    2008-01-01

    This paper analyses the relationship between customer satisfaction, customer loyalty and the future business potential of existing customers. The data for the analysis come from the Danish Customer Satisfaction Index 2006. Here a total of approximately 2000 private customers evaluated...

  17. Interpretation of digital breast tomosynthesis: preliminary study on comparison with picture archiving and communication system (PACS) and dedicated workstation.

    Science.gov (United States)

    Kim, Young Seon; Chang, Jung Min; Yi, Ann; Shin, Sung Ui; Lee, Myung Eun; Kim, Won Hwa; Cho, Nariya; Moon, Woo Kyung

    2017-08-01

    To compare the diagnostic accuracy and efficiency in the interpretation of digital breast tomosynthesis (DBT) images using a picture archiving and communication system (PACS) and a dedicated workstation. 97 DBT images obtained for screening or diagnostic purposes were stored in both a workstation and a PACS and evaluated in combination with digital mammography by three independent radiologists retrospectively. Breast Imaging-Reporting and Data System final assessments and likelihood of malignancy (%) were assigned and the interpretation time when using the workstation and PACS was recorded. Receiver operating characteristic curve analysis, sensitivities and specificities were compared with histopathological examination and follow-up data as a reference standard. Area under the receiver operating characteristic curve values for cancer detection (0.839 vs 0.815, p = 0.6375) and sensitivity (81.8% vs 75.8%, p = 0.2188) showed no statistically significant differences between the workstation and PACS. However, specificity was significantly higher when analysing on the workstation than when using PACS (83.7% vs 76.9%, p = 0.009). When evaluating DBT images using PACS, only one case was deemed necessary to be reanalysed using the workstation. The mean time to interpret DBT images on PACS (1.68 min/case) was significantly longer than that to interpret on the workstation (1.35 min/case) (p < 0.0001). Interpretation of DBT images using PACS showed comparable diagnostic performance to a dedicated workstation, even though it required a longer reading time. Advances in knowledge: Interpretation of DBT images using PACS is an alternative to evaluate the images when a dedicated workstation is not available.

  18. Process Improvement: Customer Service.

    Science.gov (United States)

    Cull, Donald

    2015-01-01

    Utilizing the comment section of patient satisfaction surveys, Clark Memorial Hospital in Jeffersonville, IN went through a thoughtful process to arrive at an experience that patients said they wanted. Two Lean Six Sigma tools were used--the Voice of the Customer (VoC) and the Affinity Diagram. Even when using these tools, a facility will not be able to accomplish everything the patient may want. Guidelines were set and rules were established for the Process Improvement Team in order to lessen frustration, increase focus, and ultimately be successful. The project's success is driven by the team members carrying its message back to their areas. It's about ensuring that everyone is striving to improve the patients' experience by listening to what they say is being done right and what they say can be done better. And then acting on it.

  19. Customer Touch Point Histories

    DEFF Research Database (Denmark)

    Beckmann, Suzanne C.; Haurum, Helle

    Customers’ engagement behaviours are considered an important source of value to the firm. So far, the discussion has mainly been conceptual and focused on the company’s perspective. By adopting the customer’s perspective we investigated what drive and explain customers’ engagement behaviours...... as reactions to their service encounters over time with a firm, using in-depth interviews. We found the following key factors driving and explaining customers’ engagement behaviours: (1) mundane product and service environment indeed drives customers’ engagement behaviours and mediating capabilities...... are identified, (2) customers produce (positive) value for the firm through engagement behaviours when perceived alignment between firm-initiated experience and product/service is present, and (3) transactions matter and drive (other) engagement behaviours....

  20. Energy providers: customer expectations

    International Nuclear Information System (INIS)

    Pridham, N.F.

    1997-01-01

    The deregulation of the gas and electric power industries, and how it will impact on customer service and pricing rates was discussed. This paper described the present situation, reviewed core competencies, and outlined future expectations. The bottom line is that major energy consumers are very conscious of energy costs and go to great lengths to keep them under control. At the same time, solutions proposed to reduce energy costs must benefit all classes of consumers, be they industrial, commercial, institutional or residential. Deregulation and competition at an accelerated pace is the most likely answer. This may be forced by external forces such as foreign energy providers who are eager to enter the Canadian energy market. It is also likely that the competition and convergence between gas and electricity is just the beginning, and may well be overshadowed by other deregulated industries as they determine their core competencies

  1. Customer experiences and expectations

    International Nuclear Information System (INIS)

    Morton, C. R.

    1997-01-01

    Customer experiences and expectations from competition and cogeneration in the power industry were reviewed by Charles Morton, Director of Energy at CPC International, by describing Casco's decision to get into cogeneration in the early 1990s in three small corn milling plants in Cardinal, London and Port Colborne, Ontario, mainly as result of the threat of a 40 per cent increase in power prices. He stressed that cost competitiveness of cogeneration is entirely site-specific, but it is generally more attractive in larger facilities that operate 24 hours a day, where grid power is expensive or unreliable. Because it is reliable, cogeneration holds out the prospect of increased production-up time, as well as offering a hedge against higher energy costs, reducing the company's variable costs when incoming revenues fall short of costs, and providing an additional tool in head-to-head competition

  2. Custom anatomic healing abutments

    Directory of Open Access Journals (Sweden)

    Vinayak S Gowda

    2016-01-01

    Full Text Available Dental implants with their increasing success rates and predictability of final outcome are fast becoming the treatment of choice for replacing missing teeth. Considering the success of immediate implant placement in reducing tissue loss and achieving good esthetic results, is making it a more popular treatment modality in implant dentistry. Understanding the management of gingival tissues in relation to implants to obtain maximum esthetics is of utmost importance. The use of provisional abutments and immediate temporization has a proven track record of their ability to produce optimal esthetics and to guide the tissue response during the healing phase. With careful patient selection and execution, customized healing abutments can provide an effective method to enhance the esthetic and emergence profile for anterior implant restorations.

  3. Detecting drugs at customs

    International Nuclear Information System (INIS)

    Hibbert, D.B.

    1999-01-01

    The principle of measuring ions by their drift times at atmospheric pressure is not new, but it has been only recently that ion mobility spectrometry (IMS) has been realised as a powerful method of identifying certain molecules of importance at low concentrations. The impetus has arisen initially from the desire of the military to detect chemical warfare agents in the field but more recently has been taken up by police and customs services to monitor drugs of abuse and explosives. The Australian Customs Service (Border Technology) has purchased a number of IM spectrometers and has installed them in all international ports and airports. The first cases of persons apprehended for importation of controlled substances with evidence from IMS have appeared in the courts and the legal system is coming to terms with this new forensic tool. Ion mobility spectrometry may be thought of as time of flight mass spectrometry at atmospheric pressure. The presence of gas gives the possibility of a number of ion-molecule reactions, and the time taken to traverse drift tubes of a few centimetres at a field of typically 25 kV m -1 is around 10-20 ms. Ions are generated by a 63 Ni source, which ionises the carrier gas (dry air), which in turn ionises the injected analyte. Detection limits in the low ppb range are found for many substances. Details of sample collection, sensitivity and limitations of the ion mobility spectrometry are given. Extensions to IMS include the use of Fourier Transform method, electro spray and neural networks

  4. Customer care in the NHS.

    Science.gov (United States)

    Ruddick, Fred

    2015-01-20

    Viewing individuals in need of NHS care as customers has the potential to refocus the way their care is delivered. This article highlights some of the benefits of reframing the nurse-patient relationship in terms of customer care, and draws parallels between good customer care and the provision of high quality patient care in the NHS. It explores lessons to be learned from those who have studied the customer experience, which can be adapted to enhance the customer care experience within the health service. Developing professional expertise in the knowledge and skills that underpin good-quality interpersonal encounters is essential to improve the customer experience in health care and should be prioritised alongside the development of more technical skills. Creating a culture where emotional intelligence, caring and compassion are essential requirements for all nursing staff will improve patient satisfaction.

  5. Take Five for Customer Service

    Directory of Open Access Journals (Sweden)

    Laura J. Ax-Fultz

    2016-05-01

    Full Text Available Businesses leverage excellent customer service to improve profitability. Although not profit-driven, libraries should leverage excellent customer service to achieve their unique missions. Evaluating and improving customer service practices will help a library determine if it is successfully serving its customers. The library should review three areas to improve customer service: the physical space of the library, how library employees work with library policies, and the communication skills of the library staff. By using the Take Five model, the library can make immediate, no-cost changes or plan for future improvements by taking just five minutes, every day, to assess specific areas. Over a few weeks or months, these small changes will result in better customer service.

  6. Predictive Systems for Customer Interactions

    Science.gov (United States)

    Vijayaraghavan, Ravi; Albert, Sam; Singh, Vinod Kumar; Kannan, Pallipuram V.

    With the coming of age of web as a mainstream customer service channel, B2C companies have invested substantial resources in enhancing their web presence. Today customers can interact with a company, not only through the traditional phone channel but also through chat, email, SMS or web self-service. Each of these channels is best suited for some services and ill-matched for others. Customer service organizations today struggle with the challenge of delivering seamlessly integrated services through these different channels. This paper will evaluate some of the key challenges in multi-channel customer service. It will address the challenge of creating the right channel mix i.e. providing the right choice of channels for a given customer/behavior/issue profile. It will also provide strategies for optimizing the performance of a given channel in creating the right customer experience.

  7. 19 CFR 19.34 - Customs supervision.

    Science.gov (United States)

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Customs supervision. 19.34 Section 19.34 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS WAREHOUSES, CONTAINER STATIONS AND CONTROL OF MERCHANDISE THEREIN Space Bonded for the Storage of Wheat § 19.34 Customs supervision. Port...

  8. Analisa Pengaruh Customer Experience Terhadap Customer Loyalty Dengan Customer Engagement Dan Customer Trust Sebagai Variabel Intervening Di the Body Shop

    OpenAIRE

    Felita, Christina Irene

    2015-01-01

    Perkembangan bisnis ritel saat ini berkembang sangat pesat. Sebagai Perusahaan ritel yang bergerak di bidang beauty & personal care, The Body Shop harus memiliki keunggulan bersaing agar dapat menang dalam persaingan yang ketat. Salah satu strategi untuk menciptakan keunggulan bersaing adalah dengan memberikan customer experience yang tepat dan memuaskan sehingga dapat memanjakan mereka sebagai customer dan membuat mereka menjadi customer yang loyal. Penelitian ini dilakukan untuk mengan...

  9. Customizing Prices in Online Markets

    OpenAIRE

    Werner Reinartz

    2002-01-01

    Dynamic pricing is the dynamic adjustment of prices to consumers depending on the value these customers attribute to a good. Underlying the concept of dynamic pricing is what marketers call price customization. Price customization is the charging of different prices to end consumers based on a discriminatory variable. Internet technology will serve as a great enabling tool for making dynamic pricing accessible to many industries.

  10. Customer Segmentation by Factors Influencing Brand Loyalty and Customer Involvement

    Directory of Open Access Journals (Sweden)

    Tereza Vebrová

    2016-01-01

    Full Text Available Brand loyalty and customer involvement are two important concepts that help explain and understand a significant part of consumer shopping behavior. The aim of the present work is to identify factors influencing brand loyalty and customer involvement. A further aim is to consider subsequent segmentation of customers with respect to different degrees of brand loyalty and customer involvement. The research was focused on the field of Czech telecommunication services – mobile operators. Primary data were acquired through the method of questionnaire survey. In total, the questionnaire was completed by 340 respondents, of which 319 respondents owned their mobile phones for private purposes only. For more accurate interpretation of the identified factors the Exploratory Factor Analysis method was used. Four factors of brand loyalty were extracted, which account for 75 % of the variability of the original parameters: (1 Cognitive affective loyalty, (2 Trustworthiness, (3 Attitudinal loyalty and (4 Commitment and three factors of customer involvement were found to account for 71 % variability of the original parameters: (1 Social involvement, (2 Centrality, (3 Importance. High loyalty customers mostly have only one SIM card and 73 % of them use a tariff. In a further group of highly involved customers own from 80 % only one SIM card. This study forms part of a research programme investigating the influence of customer involvement on brand loyalty.

  11. Influence of Customer Focused Mission Statement on Customer Satisfaction

    Directory of Open Access Journals (Sweden)

    Chijioke Nwachukwu

    2017-01-01

    Full Text Available The purpose of this study is to examine the influence of customer‑focused mission statements on customer satisfaction in selected cell phone manufacturing companies in the United States. The study employed content analysis for the mission statement and data from America customer satisfaction index (ACSI. In analysing our data, Pearson correlation, and multiple regression techniques were used. The result showed that product and service, technology, philosophy, self‑concept, and public image mission statement components are strongly positively correlated with customer satisfaction. Customer, survival, growth and profitability and market mission statement components are insignificantly negatively correlated with customer satisfaction. The study, therefore, recommends that companies that want to remain competitive by enhancing customer satisfaction should formulate mission statements from a customer perspective so that they include product and service, technology, philosophy, self‑concept, and public image components. The main limitation of the study represents the sample size and structure. This study empirically investigated the correlation and association of nine mission statement components with customer satisfaction.

  12. Customer requirements based ERP customization using AHP technique

    NARCIS (Netherlands)

    Parthasarathy, S.; Daneva, Maia

    2014-01-01

    Purpose– Customization is a difficult task for many organizations implementing enterprise resource planning (ERP) systems. The purpose of this paper is to develop a new framework based on customers’ requirements to examine the ERP customization choices for the enterprise. The analytical hierarchy

  13. Undervalued or Overvalued Customers : Capturing Total Customer Engagement Value

    NARCIS (Netherlands)

    Kumar, V.; Aksoy, Lerzan; Donkers, Bas; Venkatesan, Rajkumar; Wiesel, Thorsten; Tillmanns, Sebastian

    Customers can interact with and create value for firms in a variety of ways. This article proposes that assessing the value of customers based solely upon their transactions with a firm may not be sufficient, and valuing this engagement correctly is crucial in avoiding undervaluation and

  14. Smart Automation, Customer Experience and Customer Engagement in Electric Vehicles

    Directory of Open Access Journals (Sweden)

    Asad Ullah

    2018-04-01

    Full Text Available A major challenge to cleaner and more sustainable transportation is the lack of adoptability of electric vehicles (EVs by customers. Therefore, most of the vehicles we see on the road use fossil fuel instead of sustainable green energy sources. One way to improve customer acceptance is to market EVs as a socially desirable product, rather than only environmentally friendly. The silver lining to promote is the potential of information and communications technology (ICT features in EVs, which can lead to a deeper connection between the EVs and their users. These engaging technologies can bring customers closer to the company, resulting in generating big data, which can lead to even deeper insights into customer preferences. Because the technology of vehicle connectivity and automation is just taking off, it is important to understand how these technologies in EVs can enhance customer experiences and result in sustainable customer engagement. Unfortunately, this important research area remains neglected. This research, therefore, is focused on building a conceptual framework for understanding the influence of electric vehicle (EV automation and connectivity on customer experience, and ultimately, customer engagement.

  15. A comparison between digital images viewed on a picture archiving and communication system diagnostic workstation and on a PC-based remote viewing system by emergency physicians.

    Science.gov (United States)

    Parasyn, A; Hanson, R M; Peat, J K; De Silva, M

    1998-02-01

    Picture Archiving and Communication Systems (PACS) make possible the viewing of radiographic images on computer workstations located where clinical care is delivered. By the nature of their work this feature is particularly useful for emergency physicians who view radiographic studies for information and use them to explain results to patients and their families. However, the high cost of PACS diagnostic workstations with fuller functionality places limits on the number of and therefore the accessibility to workstations in the emergency department. This study was undertaken to establish how well less expensive personal computer-based workstations would work to support these needs of emergency physicians. The study compared the outcome of observations by 5 emergency physicians on a series of radiographic studies containing subtle abnormalities displayed on both a PACS diagnostic workstation and on a PC-based workstation. The 73 digitized radiographic studies were randomly arranged on both types of workstation over four separate viewing sessions for each emergency physician. There was no statistical difference between a PACS diagnostic workstation and a PC-based workstation in this trial. The mean correct ratings were 59% on the PACS diagnostic workstations and 61% on the PC-based workstations. These findings also emphasize the need for prompt reporting by a radiologist.

  16. Design of the HANARO operator workstation having the enhanced usability and data handling capability

    International Nuclear Information System (INIS)

    Kim, M. J.; Kim, Y. K.; Jung, H. S.; Choi, Y. S.; Woo, J. S.; Jeon, B. J.

    2003-01-01

    As a first step to the upgrade plan of the HANARO reactor control computer system, we furnished IBM workstation class PC to replace the existing operator workstation, the dedicated HMI console. Also designed is the new human-machine interface by using the commercial HMI development software that is operating on the MS-Windows. We expect that we would not have any more difficulties in preparing replacement parts and providing maintenance of hardware. In this paper, we introduce the features of new interface, which adopted the virtue of the existing design and enabled the safe and efficient reactor operation by correcting the demerits. Also described are the functionality of historian server that provides the simpler storage, retrieval and search operation and the design of trend display screen that replaces the existing chart recorder by using the dual monitor feature of PC graphic card

  17. Experience in using workstations as hosts in an accelerator control environment

    International Nuclear Information System (INIS)

    Abola, A.; Casella, R.; Clifford, T.; Hoff, L.; Katz, R.; Kennell, S.; Mandell, S.; McBreen, E.; Weygand, D.P.

    1987-01-01

    A new control system has been used for light ion acceleration at the Alternating Gradient Synchrotron (AGS). The control system uses Apollo workstations in the dual role of console hardware computer and controls system host. It has been found that having a powerful dedicated CPU with a demand paging virtual memory OS featuring strong interprocess communication, mapped memory shared files, shared code, and multi-window capabilities, allows us to provide an efficient operation environment in which users may view and manage several control processes simultaneously. The same features which make workstations good console computers also provide an outstanding platform for code development. The software for the system, consisting of about 30K lines of ''C'' code, was developed on schedule, ready for light ion commissioning. System development is continuing with work being done on applications programs

  18. Design of a Workstation for People with Upper-Limb Disabilities Using a Brain Computer Interface

    Directory of Open Access Journals (Sweden)

    John E. Muñoz-Cardona

    2013-11-01

    Full Text Available  This paper shows the design of work-station for work-related inclusion people upper-limb disability. The system involves the use of novel brain computer interface used to bridge the user-computer interaction. Our hope objective is elucidating functional, technological, ergonomic and procedural aspects to runaway operation station; with propose to scratch barrier to impossibility access to TIC’s tools and work done for individual disability person. We found access facility ergonomics, adaptability and portable issue of workstation are most important design criteria. Prototype implementations in workplace environment have TIR estimate of 43% for retrieve. Finally we list a typology of services that could be the most appropriate for the process of labor including: telemarketing, telesales, telephone surveys, order taking, social assistance in disasters, general information and inquiries, reservations at tourist sites, technical support, emergency, online support and after-sales services.

  19. Experience in using workstations as hosts in an accelerator control environment

    International Nuclear Information System (INIS)

    Abola, A.; Casella, R.; Clifford, T.; Hoff, L.; Katz, R.; Kennell, S.; Mandell, S.; McBreen, E.; Weygand, D.P.

    1987-03-01

    A new control system has been used for light ion acceleration at the Alternating Gradient Synchrotron (AGS). The control system uses Apollo workstations in the dual role of console hardware computer and controls system host. It has been found that having a powerful dedicated CPU with a demand paging virtual memory OS featuring strong interprocess communication, mapped memory shared files, shared code, and multi-window capabilities, allows us to provide an efficient operation environment in which users may view and manage several control processes simultaneously. The same features which make workstations good console computers also provide an outstanding platform for code development. The software for the system, consisting of about 30K lines of ''C'' code, was developed on schedule, ready for light ion commissioning. System development is continuing with work being done on applications programs

  20. Utilization of a multimedia PACS workstation for surgical planning of epilepsy

    Science.gov (United States)

    Soo Hoo, Kent; Wong, Stephen T.; Hawkins, Randall A.; Knowlton, Robert C.; Laxer, Kenneth D.; Rowley, Howard A.

    1997-05-01

    Surgical treatment of temporal lobe epilepsy requires the localization of the epileptogenic zone for surgical resection. Currently, clinicians utilize electroencephalography, various neuroimaging modalities, and psychological tests together to determine the location of this zone. We investigate how a multimedia neuroimaging workstation built on top of the UCSF Picture Archiving and Communication System can be used to aid surgical planning of epilepsy and related brain diseases. This usage demonstrates the ability of the workstation to retrieve image and textural data from PACS and other image sources, register multimodality images, visualize and render 3D data sets, analyze images, generate new image and text data from the analysis, and organize all data in a relational database management system.

  1. Effect of immediate feedback training on observer performance on a digital radiology workstation

    International Nuclear Information System (INIS)

    Mc Neill, K.M.; Maloney, K.; Elam, E.A.; Hillman, B.J.; Witzke, D.B.

    1990-01-01

    This paper reports on testing the hypothesis that training radiologists on a digital workstation would affect their efficiency and subjective acceptance of radiologic interpretation based on images shown on a cathode ray tub (CRT). Using a digital radiology workstation, six faculty radiologists and four senior residents read seven groups of six images each. In each group, three images were ranked as easy and three were ranked as difficult. All images were abnormal posteroanterior chest radiographs. On display of each image, the observer was asked which findings were present. After the observer listed his or her findings, the experimenter listed any findings not mentioned and pointed out any incorrect findings. The time to finding was recorded for each image, along with the number of corrections and missed findings. A postexperiment questionnaire was given to obtain subjective responses from the observers

  2. The development of a Flight Test Engineer's Workstation for the Automated Flight Test Management System

    Science.gov (United States)

    Tartt, David M.; Hewett, Marle D.; Duke, Eugene L.; Cooper, James A.; Brumbaugh, Randal W.

    1989-01-01

    The Automated Flight Test Management System (ATMS) is being developed as part of the NASA Aircraft Automation Program. This program focuses on the application of interdisciplinary state-of-the-art technology in artificial intelligence, control theory, and systems methodology to problems of operating and flight testing high-performance aircraft. The development of a Flight Test Engineer's Workstation (FTEWS) is presented, with a detailed description of the system, technical details, and future planned developments. The goal of the FTEWS is to provide flight test engineers and project officers with an automated computer environment for planning, scheduling, and performing flight test programs. The FTEWS system is an outgrowth of the development of ATMS and is an implementation of a component of ATMS on SUN workstations.

  3. A parallel solution to the cutting stock problem for a cluster of workstations

    Energy Technology Data Exchange (ETDEWEB)

    Nicklas, L.D.; Atkins, R.W.; Setia, S.V.; Wang, P.Y. [George Mason Univ., Fairfax, VA (United States)

    1996-12-31

    This paper describes the design and implementation of a solution to the constrained 2-D cutting stock problem on a cluster of workstations. The constrained 2-D cutting stock problem is an irregular problem with a dynamically modified global data set and irregular amounts and patterns of communication. A replicated data structure is used for the parallel solution since the ratio of reads to writes is known to be large. Mutual exclusion and consistency are maintained using a token-based lazy consistency mechanism, and a randomized protocol for dynamically balancing the distributed work queue is employed. Speedups are reported for three benchmark problems executed on a cluster of workstations interconnected by a 10 Mbps Ethernet.

  4. Survey of ANL organization plans for word processors, personal computers, workstations, and associated software

    Energy Technology Data Exchange (ETDEWEB)

    Fenske, K.R.

    1991-11-01

    The Computing and Telecommunications Division (CTD) has compiled this Survey of ANL Organization Plans for Word Processors, Personal Computers, Workstations, and Associated Software to provide DOE and Argonne with a record of recent growth in the acquisition and use of personal computers, microcomputers, and word processors at ANL. Laboratory planners, service providers, and people involved in office automation may find the Survey useful. It is for internal use only, and any unauthorized use is prohibited. Readers of the Survey should use it as a reference that documents the plans of each organization for office automation, identifies appropriate planners and other contact people in those organizations, and encourages the sharing of this information among those people making plans for organizations and decisions about office automation. The Survey supplements information in both the ANL Statement of Site Strategy for Computing Workstations and the ANL Site Response for the DOE Information Technology Resources Long-Range Plan.

  5. Survey of ANL organization plans for word processors, personal computers, workstations, and associated software. Revision 3

    Energy Technology Data Exchange (ETDEWEB)

    Fenske, K.R.

    1991-11-01

    The Computing and Telecommunications Division (CTD) has compiled this Survey of ANL Organization Plans for Word Processors, Personal Computers, Workstations, and Associated Software to provide DOE and Argonne with a record of recent growth in the acquisition and use of personal computers, microcomputers, and word processors at ANL. Laboratory planners, service providers, and people involved in office automation may find the Survey useful. It is for internal use only, and any unauthorized use is prohibited. Readers of the Survey should use it as a reference that documents the plans of each organization for office automation, identifies appropriate planners and other contact people in those organizations, and encourages the sharing of this information among those people making plans for organizations and decisions about office automation. The Survey supplements information in both the ANL Statement of Site Strategy for Computing Workstations and the ANL Site Response for the DOE Information Technology Resources Long-Range Plan.

  6. Effects of dynamic workstation Oxidesk on acceptance, physical activity, mental fitness and work performance.

    Science.gov (United States)

    Groenesteijn, L; Commissaris, D A C M; Van den Berg-Zwetsloot, M; Hiemstra-Van Mastrigt, S

    2016-07-19

    Working in an office environment is characterised by physical inactivity and sedentary behaviour. This behaviour contributes to several health risks in the long run. Dynamic workstations which allow people to combine desk activities with physical activity, may contribute to prevention of these health risks. A dynamic workstation, called Oxidesk, was evaluated to determine the possible contribution to healthy behaviour and the impact on perceived work performance. A field test was conducted with 22 office workers, employed at a health insurance company in the Netherlands. The Oxidesk was well accepted, positively perceived for fitness and the participants maintained their work performance. Physical activity was lower than the activity level required in the Dutch guidelines for sufficient physical activity. Although there was a slight increase in physical activity, the Oxidesk may be helpful in the reducing health risks involved and seems applicable for introduction to office environments.

  7. A Study to Investigate the Effect of Customer Value on Customer Satisfaction, Brand Loyalty and Customer Relationship Management Performance

    OpenAIRE

    Berrin Onaran,; Zeki Atil Bulut,; Alparslan Ozmen

    2013-01-01

    Beyond satisfying needs, customer value is the key to establish and maintain long run relationships. Hence, providing excellent customer value as a driving force of customer relationships management performance plays a key role in gaining sustainable competitive advantage. The aim of this research is to investigate the relationships among dimensions of customer value, customer satisfaction, brand loyalty and customer relationship management performance. Data obtained from customers of thermal...

  8. Captivate the customer or vanish

    International Nuclear Information System (INIS)

    Regis, J.

    1994-01-01

    Throughout its expansion program in the 1960s and its energy efficiency programs in the 1970s and 1980s, Hydro-Quebec had a satisfactory proportion of satisfied customers. However, at the end of the 1980s, the utility's customer satisfaction rating slipped below 50% for the first time. Hydro-Quebec's first response was to re-establish transmission system reliability. Service interruptions per customer were reduced from 10 h/y in 1989 to just over 4 h in 1993. Starting in 1990, the utility devised a strategy aimed at fully integrated quality management, with customer service as the top priority. A series of performance commitments was adopted which pinpointed 27 specific targets, each linked to a specific activity; of those targets, 16 are directly related to customer service. A training plan was developed which makes the customer the focus of every action taken by a Hydro-Quebec employee, and office hours have been reorganized in response to constantly evolving customer needs. A courtesy call strategy has been adopted to anticipate customer expectations before they are expressed. Highly personalized and accurately targeted informational tools have been developed for each customer category and a toll-free energy efficiency hotline has been established. Energy efficiency publications are distributed to business and residential customers. Satisfaction with Hydro-Quebec activities rose from 77% in 1992 to 93% in 1993, and credibility in energy efficiency rose from 73% to 85%. A new project being investigated is an electronic superhighway with a variety of customer applications including home automation, load and meter telecontrol, telebilling, and direct payment

  9. Nuclear power plant simulation using advanced simulation codes through a state-of-the-art workstation

    International Nuclear Information System (INIS)

    Laats, E.T.; Hagen, R.N.

    1985-01-01

    The Nuclear Plant Analyzer (NPA) currently resides in a Control Data Corporation 176 mainframe computer at the Idaho National Engineering Laboratory (INEL). The NPA user community is expanding to include worldwide users who cannot consistently access the INEL mainframe computer from their own facilities. Thus, an alternate mechanism is needed to enable their use of the NPA. Therefore, a feasibility study was undertaken by EG and G Idaho to evaluate the possibility of developing a standalone workstation dedicated to the NPA

  10. The safety monitor and RCM workstation as complementary tools in risk based maintenance optimization

    International Nuclear Information System (INIS)

    Rawson, P.D.

    2000-01-01

    Reliability Centred Maintenance (RCM) represents a proven technique for rendering maintenance activities safer, more effective, and less expensive, in terms of systems unavailability and resource management. However, it is believed that RCM can be enhanced by the additional consideration of operational plant risk. This paper discusses how two computer-based tools, i.e., the RCM Workstation and the Safety Monitor, can complement each other in helping to create a living preventive maintenance strategy. (author)

  11. Active Workstations Do Not Impair Executive Function in Young and Middle-Age Adults.

    Science.gov (United States)

    Ehmann, Peter J; Brush, Christopher J; Olson, Ryan L; Bhatt, Shivang N; Banu, Andrea H; Alderman, Brandon L

    2017-05-01

    This study aimed to examine the effects of self-selected low-intensity walking on an active workstation on executive functions (EF) in young and middle-age adults. Using a within-subjects design, 32 young (20.6 ± 2.0 yr) and 26 middle-age (45.6 ± 11.8 yr) adults performed low-intensity treadmill walking and seated control conditions in randomized order on separate days, while completing an EF test battery. EF was assessed using modified versions of the Stroop (inhibition), Sternberg (working memory), Wisconsin Card Sorting (cognitive flexibility), and Tower of London (global EF) cognitive tasks. Behavioral performance outcomes were assessed using composite task z-scores and traditional measures of reaction time and accuracy. Average HR and step count were also measured throughout. The expected task difficulty effects were found for reaction time and accuracy. No significant main effects or interactions as a function of treadmill walking were found for tasks assessing global EF and the three individual EF domains. Accuracy on the Tower of London task was slightly impaired during slow treadmill walking for both age-groups. Middle-age adults displayed longer planning times for more difficult conditions of the Tower of London during walking compared with sitting. A 50-min session of low-intensity treadmill walking on an active workstation resulted in accruing approximately 4500 steps. These findings suggest that executive function performance remains relatively unaffected while walking on an active workstation, further supporting the use of treadmill workstations as an effective approach to increase physical activity and reduce sedentary time in the workplace.

  12. Networking issues---Lan and Wan needs---The impact of workstations

    International Nuclear Information System (INIS)

    Harvey, J.

    1990-01-01

    This review focuses on the use of networks in the LEP experiments at CERN. The role of the extended LAN at CERN is discussed in some detail, with particular emphasis on the impact the sudden growth in the use of workstations is having. The problem of network congestion is highlighted and possible evolution to FDDI mentioned. The status and use of the wide area connections are also reported

  13. Workplace sitting and height-adjustable workstations: a randomized controlled trial.

    Science.gov (United States)

    Neuhaus, Maike; Healy, Genevieve N; Dunstan, David W; Owen, Neville; Eakin, Elizabeth G

    2014-01-01

    Desk-based office employees sit for most of their working day. To address excessive sitting as a newly identified health risk, best practice frameworks suggest a multi-component approach. However, these approaches are resource intensive and knowledge about their impact is limited. To compare the efficacy of a multi-component intervention to reduce workplace sitting time, to a height-adjustable workstations-only intervention, and to a comparison group (usual practice). Three-arm quasi-randomized controlled trial in three separate administrative units of the University of Queensland, Brisbane, Australia. Data were collected between January and June 2012 and analyzed the same year. Desk-based office workers aged 20-65 (multi-component intervention, n=16; workstations-only, n=14; comparison, n=14). The multi-component intervention comprised installation of height-adjustable workstations and organizational-level (management consultation, staff education, manager e-mails to staff) and individual-level (face-to-face coaching, telephone support) elements. Workplace sitting time (minutes/8-hour workday) assessed objectively via activPAL3 devices worn for 7 days at baseline and 3 months (end-of-intervention). At baseline, the mean proportion of workplace sitting time was approximately 77% across all groups (multi-component group 366 minutes/8 hours [SD=49]; workstations-only group 373 minutes/8 hours [SD=36], comparison 365 minutes/8 hours [SD=54]). Following intervention and relative to the comparison group, workplace sitting time in the multi-component group was reduced by 89 minutes/8-hour workday (95% CI=-130, -47 minutes; pworkplace sitting. These findings may have important practical and financial implications for workplaces targeting sitting time reductions. Australian New Zealand Clinical Trials Registry 00363297. © 2013 American Journal of Preventive Medicine Published by American Journal of Preventive Medicine All rights reserved.

  14. Energy consumption of workstations and external devices in school of business and information technology

    OpenAIRE

    Koret, Jere

    2012-01-01

    The purpose of this thesis was to measure energy consumption of workstations and external devices in School of Business and Information Technology and search for possible solutions to reduce electricity consumption. The commissionaire for the thesis was Oulu University of Applied Sciences School of Business and Information Management unit. The reason for the study is that School of Business and Information Management has a environmental plan which is based on ISO standard 14001 and this t...

  15. Comparison of computer workstation with light box for detecting setup errors from portal images

    International Nuclear Information System (INIS)

    Boxwala, Aziz A.; Chaney, Edward L.; Fritsch, Daniel S.; Raghavan, Suraj; Coffey, Christopher S.; Major, Stacey A.; Muller, Keith E.

    1999-01-01

    Purpose: Observer studies were conducted to test the hypothesis that radiation oncologists using a computer workstation for portal image analysis can detect setup errors at least as accurately as when following standard clinical practice of inspecting portal films on a light box. Methods and Materials: In a controlled observer study, nine radiation oncologists used a computer workstation, called PortFolio, to detect setup errors in 40 realistic digitally reconstructed portal radiograph (DRPR) images. PortFolio is a prototype workstation for radiation oncologists to display and inspect digital portal images for setup errors. PortFolio includes tools for image enhancement; alignment of crosshairs, field edges, and anatomic structures on reference and acquired images; measurement of distances and angles; and viewing registered images superimposed on one another. The test DRPRs contained known in-plane translation or rotation errors in the placement of the fields over target regions in the pelvis and head. Test images used in the study were also printed on film for observers to view on a light box and interpret using standard clinical practice. The mean accuracy for error detection for each approach was measured and the results were compared using repeated measures analysis of variance (ANOVA) with the Geisser-Greenhouse test statistic. Results: The results indicate that radiation oncologists participating in this study could detect and quantify in-plane rotation and translation errors more accurately with PortFolio compared to standard clinical practice. Conclusions: Based on the results of this limited study, it is reasonable to conclude that workstations similar to PortFolio can be used efficaciously in clinical practice

  16. Issues about home computer workstations and primary school children in Hong Kong: a pilot study.

    Science.gov (United States)

    Py Szeto, Grace; Tsui, Macy Mei Sze; Sze, Winky Wing Yu; Chan, Irene Sin Ting; Chung, Cyrus Chak Fai; Lee, Felix Wai Kit

    2014-01-01

    All around the world, there is a rising trend of computer use among young children especially at home; yet the computer furniture is usually not designed specifically for children's use. In Hong Kong, this creates an even greater problem as most people live in very small apartments in high-rise buildings. Most of the past research literature is focused on computer use in children in the school environment and not about the home setting. The present pilot study aimed to examine ergonomic issues in children's use of computers at home in Hong Kong, which has some unique home environmental issues. Fifteen children (six male, nine female) aged 8-11 years and their parents were recruited by convenience sampling. Participants were asked to provide information on their computer use habits and related musculoskeletal symptoms. Participants were photographed when sitting at the computer workstation in their usual postures and joint angles were measured. The participants used computers frequently for less than two hours daily and the majority shared their workstations with other family members. Computer furniture was designed more for adult use and a mismatch of furniture and body size was found. Ergonomic issues included inappropriate positioning of the display screen, keyboard, and mouse, as well as lack of forearm support and suitable backrest. These led to awkward or constrained postures while some postural problems may be habitual. Three participants reported neck and shoulder discomfort in the past 12 months and 4 reported computer-related discomfort. Inappropriate computer workstation settings may have adverse effects on children's postures. More research on workstation setup at home, where children may use their computers the most, is needed.

  17. Computed radiography and the workstation in a study of the cervical spine. Technical and cost implications

    International Nuclear Information System (INIS)

    Garcia, J. M.; Lopez-Galiacho, N.; Martinez, M.

    1999-01-01

    To demonstrate the advantages of computed radiography and the workstation in assessing the images acquired in a study of the cervical spine. Lateral projections of cervical spine obtained using a computed radiography system in 63 ambulatory patients were studied in a workstation. Images of the tip of the odontoid process. C1-C2, basion-opisthion and C7 were visualized prior to and after their transmission and processing, and the overall improvement in their diagnostic quality was assessed. The rate of detection of the tip of the odontoid process, C1-C2, the foramen magnum and C/ increased by 17,6, 11 and 14 percentage points, respectively. Image processing improved the diagnostic quality in over 75% of cases. Image processing in a workstation improved the visualization of the anatomical points being studied and the diagnostic quality of the images. These advantages as well as the possibility of transferring the images to a picture archiving and communication system (PACS) are convincing reasons for using digital radiography. (Author) 7 refs

  18. Computer-aided diagnosis workstation and network system for chest diagnosis based on multislice CT images

    Science.gov (United States)

    Satoh, Hitoshi; Niki, Noboru; Eguchi, Kenji; Moriyama, Noriyuki; Ohmatsu, Hironobu; Masuda, Hideo; Machida, Suguru

    2008-03-01

    Mass screening based on multi-helical CT images requires a considerable number of images to be read. It is this time-consuming step that makes the use of helical CT for mass screening impractical at present. To overcome this problem, we have provided diagnostic assistance methods to medical screening specialists by developing a lung cancer screening algorithm that automatically detects suspected lung cancers in helical CT images, a coronary artery calcification screening algorithm that automatically detects suspected coronary artery calcification and a vertebra body analysis algorithm for quantitative evaluation of osteoporosis likelihood by using helical CT scanner for the lung cancer mass screening. The function to observe suspicious shadow in detail are provided in computer-aided diagnosis workstation with these screening algorithms. We also have developed the telemedicine network by using Web medical image conference system with the security improvement of images transmission, Biometric fingerprint authentication system and Biometric face authentication system. Biometric face authentication used on site of telemedicine makes "Encryption of file" and Success in login" effective. As a result, patients' private information is protected. Based on these diagnostic assistance methods, we have developed a new computer-aided workstation and a new telemedicine network that can display suspected lesions three-dimensionally in a short time. The results of this study indicate that our radiological information system without film by using computer-aided diagnosis workstation and our telemedicine network system can increase diagnostic speed, diagnostic accuracy and security improvement of medical information.

  19. A user interface on networked workstations for MFTF-B plasma diagnostic instruments

    International Nuclear Information System (INIS)

    Balch, T.R.; Renbarger, V.L.

    1986-01-01

    A network of Sun-2/170 workstations is used to provide an interface to the MFTF-B Plasma Diagnostics System at Lawrence Livermore National Laboratory. The Plasma Diagnostics System (PDS) is responsible for control of MFTF-B plasma diagnostic instrumentation. An EtherNet Local Area Network links the workstations to a central multiprocessing system which furnishes data processing, data storage and control services for PDS. These workstations permit a physicist to command data acquisition, data processing, instrument control, and display of results. The interface is implemented as a metaphorical desktop, which helps the operator form a mental model of how the system works. As on a real desktop, functions are provided by sheets of paper (windows on a CRT screen) called worksheets. The worksheets may be invoked by pop-up menus and may be manipulated with a mouse. These worksheets are actually tasks that communicate with other tasks running in the central computer system. By making entries in the appropriate worksheet, a physicist may specify data acquisition or processing, control a diagnostic, or view a result

  20. Multi-objective optimization algorithms for mixed model assembly line balancing problem with parallel workstations

    Directory of Open Access Journals (Sweden)

    Masoud Rabbani

    2016-12-01

    Full Text Available This paper deals with mixed model assembly line (MMAL balancing problem of type-I. In MMALs several products are made on an assembly line while the similarity of these products is so high. As a result, it is possible to assemble several types of products simultaneously without any additional setup times. The problem has some particular features such as parallel workstations and precedence constraints in dynamic periods in which each period also effects on its next period. The research intends to reduce the number of workstations and maximize the workload smoothness between workstations. Dynamic periods are used to determine all variables in different periods to achieve efficient solutions. A non-dominated sorting genetic algorithm (NSGA-II and multi-objective particle swarm optimization (MOPSO are used to solve the problem. The proposed model is validated with GAMS software for small size problem and the performance of the foregoing algorithms is compared with each other based on some comparison metrics. The NSGA-II outperforms MOPSO with respect to some comparison metrics used in this paper, but in other metrics MOPSO is better than NSGA-II. Finally, conclusion and future research is provided.

  1. A real-time monitoring/emergency response modeling workstation for a tritium facility

    International Nuclear Information System (INIS)

    Lawver, B.S.; Sims, J.M.; Baskett, R.L.

    1993-07-01

    At Lawrence Livermore National Laboratory (LLNL) we developed a real-time system to monitor two stacks on our tritium handling facility. The monitors transmit the stack data to a workstation which computes a 3D numerical model of atmospheric dispersion. The workstation also collects surface and upper air data from meteorological towers and a sodar. The complex meteorological and terrain setting in the Livermore Valley demands more sophisticated resolution of the three-dimensional structure of the atmosphere to reliably calculate plume dispersion than afforded by Gaussian models. We experience both mountain valley and sea breeze flows. To address these complexities, we have implemented the three-dimensional diagnostic MATHEW mass-adjusted wind field and ADPIC particle-in-cell dispersion models on the workstation for use in real-time emergency response modeling. Both MATHEW and ADPIC have shown their utility in a variety of complex settings over the last 15 years within the Department of Energy's Atmospheric Release Advisory Capability (ARAC[1,2]) project

  2. A bench-top automated workstation for nucleic acid isolation from clinical sample types.

    Science.gov (United States)

    Thakore, Nitu; Garber, Steve; Bueno, Arial; Qu, Peter; Norville, Ryan; Villanueva, Michael; Chandler, Darrell P; Holmberg, Rebecca; Cooney, Christopher G

    2018-04-18

    Systems that automate extraction of nucleic acid from cells or viruses in complex clinical matrices have tremendous value even in the absence of an integrated downstream detector. We describe our bench-top automated workstation that integrates our previously-reported extraction method - TruTip - with our newly-developed mechanical lysis method. This is the first report of this method for homogenizing viscous and heterogeneous samples and lysing difficult-to-disrupt cells using "MagVor": a rotating magnet that rotates a miniature stir disk amidst glass beads confined inside of a disposable tube. Using this system, we demonstrate automated nucleic acid extraction from methicillin-resistant Staphylococcus aureus (MRSA) in nasopharyngeal aspirate (NPA), influenza A in nasopharyngeal swabs (NPS), human genomic DNA from whole blood, and Mycobacterium tuberculosis in NPA. The automated workstation yields nucleic acid with comparable extraction efficiency to manual protocols, which include commercially-available Qiagen spin column kits, across each of these sample types. This work expands the scope of applications beyond previous reports of TruTip to include difficult-to-disrupt cell types and automates the process, including a method for removal of organics, inside a compact bench-top workstation. Copyright © 2018 Elsevier B.V. All rights reserved.

  3. Low Cost Desktop Image Analysis Workstation With Enhanced Interactive User Interface

    Science.gov (United States)

    Ratib, Osman M.; Huang, H. K.

    1989-05-01

    A multimodality picture archiving and communication system (PACS) is in routine clinical use in the UCLA Radiology Department. Several types workstations are currently implemented for this PACS. Among them, the Apple Macintosh II personal computer was recently chosen to serve as a desktop workstation for display and analysis of radiological images. This personal computer was selected mainly because of its extremely friendly user-interface, its popularity among the academic and medical community and its low cost. In comparison to other microcomputer-based systems the Macintosh II offers the following advantages: the extreme standardization of its user interface, file system and networking, and the availability of a very large variety of commercial software packages. In the current configuration the Macintosh II operates as a stand-alone workstation where images are imported from a centralized PACS server through an Ethernet network using a standard TCP-IP protocol, and stored locally on magnetic disk. The use of high resolution screens (1024x768 pixels x 8bits) offer sufficient performance for image display and analysis. We focused our project on the design and implementation of a variety of image analysis algorithms ranging from automated structure and edge detection to sophisticated dynamic analysis of sequential images. Specific analysis programs were developed for ultrasound images, digitized angiograms, MRI and CT tomographic images and scintigraphic images.

  4. Applying human factors to the design of control centre and workstation of a nuclear reactor

    International Nuclear Information System (INIS)

    Santos, Isaac J.A. Luquetti dos; Carvalho, Paulo V.R.; Goncalves, Gabriel de L.; Souza, Tamara D.M.F.; Falcao, Mariana A.

    2013-01-01

    Human factors is a body of scientific factors about human characteristics, covering biomedical, psychological and psychosocial considerations, including principles and applications in the personnel selection areas, training, job performance aid tools and human performance evaluation. Control Centre is a combination of control rooms, control suites and local control stations which are functionally related and all on the same site. Digital control room includes an arrangement of systems, equipment such as computers and communication terminals and workstations at which control and monitoring functions are conducted by operators. Inadequate integration between control room and operators reduces safety, increases the operation complexity, complicates operator training and increases the likelihood of human errors occurrence. The objective of this paper is to present a specific approach for the conceptual and basic design of the control centre and workstation of a nuclear reactor used to produce radioisotope. The approach is based on human factors standards, guidelines and the participation of a multidisciplinary team in the conceptual and basic phases of the design. Using the information gathered from standards and from the multidisciplinary team, an initial sketch 3D of the control centre and workstation are being developed. (author)

  5. Applying human factors to the design of control centre and workstation of a nuclear reactor

    Energy Technology Data Exchange (ETDEWEB)

    Santos, Isaac J.A. Luquetti dos; Carvalho, Paulo V.R.; Goncalves, Gabriel de L., E-mail: luquetti@ien.gov.br [Instituto de Engenharia Nuclear (IEN/CNEN-RJ), Rio de Janeiro, RJ (Brazil); Souza, Tamara D.M.F.; Falcao, Mariana A. [Universidade Federal do Rio de Janeiro (UFRJ), Rio de Janeiro, RJ (Brazil). Dept. de Desenho Industrial

    2013-07-01

    Human factors is a body of scientific factors about human characteristics, covering biomedical, psychological and psychosocial considerations, including principles and applications in the personnel selection areas, training, job performance aid tools and human performance evaluation. Control Centre is a combination of control rooms, control suites and local control stations which are functionally related and all on the same site. Digital control room includes an arrangement of systems, equipment such as computers and communication terminals and workstations at which control and monitoring functions are conducted by operators. Inadequate integration between control room and operators reduces safety, increases the operation complexity, complicates operator training and increases the likelihood of human errors occurrence. The objective of this paper is to present a specific approach for the conceptual and basic design of the control centre and workstation of a nuclear reactor used to produce radioisotope. The approach is based on human factors standards, guidelines and the participation of a multidisciplinary team in the conceptual and basic phases of the design. Using the information gathered from standards and from the multidisciplinary team, an initial sketch 3D of the control centre and workstation are being developed. (author)

  6. Diversifying customer review rankings.

    Science.gov (United States)

    Krestel, Ralf; Dokoohaki, Nima

    2015-06-01

    E-commerce Web sites owe much of their popularity to consumer reviews accompanying product descriptions. On-line customers spend hours and hours going through heaps of textual reviews to decide which products to buy. At the same time, each popular product has thousands of user-generated reviews, making it impossible for a buyer to read everything. Current approaches to display reviews to users or recommend an individual review for a product are based on the recency or helpfulness of each review. In this paper, we present a framework to rank product reviews by optimizing the coverage of the ranking with respect to sentiment or aspects, or by summarizing all reviews with the top-K reviews in the ranking. To accomplish this, we make use of the assigned star rating for a product as an indicator for a review's sentiment polarity and compare bag-of-words (language model) with topic models (latent Dirichlet allocation) as a mean to represent aspects. Our evaluation on manually annotated review data from a commercial review Web site demonstrates the effectiveness of our approach, outperforming plain recency ranking by 30% and obtaining best results by combining language and topic model representations. Copyright © 2015 Elsevier Ltd. All rights reserved.

  7. Quality Customer Service Action Plan

    International Nuclear Information System (INIS)

    2008-12-01

    Since its establishment in 1992 the RPII has been committed to the provision of high quality services to its customers. This report outlines how the RPII will work towards providing a high quality service to our customers and the standards we aim for in the provision of our services

  8. Customer Service in Ontario's Colleges

    Science.gov (United States)

    Keith, John

    2005-01-01

    No doubt there are detractors who cringe at the prospect of connecting the term customer service with an institution of higher education. Some may consider the term demeaning. However, given the college funding crisis and current economic climate, a quality customer service strategy is a prudent adjunct to any marketing activity undertaken. It is…

  9. Essays on multichannel customer management

    NARCIS (Netherlands)

    Konus, U.

    2010-01-01

    The main goal of this dissertation is to gain a greater understanding of multichannel customer behavior and how firms can manage their multichannel marketing activities. The first study reveals that three customer segments can be identified based on their orientation towards using multiple channels

  10. On measurement of customer satisfaction

    DEFF Research Database (Denmark)

    Kristensen, Kai; Kanji, Gopal; Dahlgaard, Jens Jørn

    1992-01-01

    Based on a theoretical argument where company profit as a function of total customer satisfaction is maximized, a new system for measuring and balancing customer satisfaction with respect to individual quality characteritics is developed. A proced implementation is suggested and the results...

  11. Rational customs clearance technology choice

    OpenAIRE

    Shramenko, N.; Andriets, V.

    2008-01-01

    Issues concerning cargo delivery efficiencyincrease by choice of rational customs clearance technology have been considered. Three possible variants of customs clearance andmethods which allow to define the most rational version of cargo delivery in international road communication based on main efficiency criteria for definite distance have been presented.

  12. Customer Satisfaction with Public Libraries.

    Science.gov (United States)

    D'Elia, George; Rodger, Eleanor Jo

    1996-01-01

    Surveys conducted in 142 urban public libraries examined customer satisfaction, comparisons with other libraries, and factors affecting satisfaction. Overall, customers were satisfied with their libraries but experienced different levels of satisfaction based on convenience, availability of materials and information, and services facilitating…

  13. Customizing Curriculum with Digital Resources

    Science.gov (United States)

    Miller, Jeffrey

    2011-01-01

    To effectively use digital resources in the classroom, teachers must customize the information, merge it with pre-existing curriculum, differentiate it for diverse student populations, and still meet standards-based learning goals. This article describes a solution to these challenges: the Curriculum Customization Service, which provides access to…

  14. Team Foundation Server 2013 customization

    CERN Document Server

    Beeming, Gordon

    2014-01-01

    This book utilizes a tutorial based approach, focused on the practical customization of key features of the Team Foundation Server for collaborative enterprise software projects.This practical guide is intended for those who want to extend TFS. This book is for intermediate users who have an understanding of TFS, and basic coding skills will be required for the more complex customizations.

  15. 78 FR 41299 - Customs Brokers

    Science.gov (United States)

    2013-07-10

    ... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection DEPARTMENT OF THE TREASURY 19 CFR Part 111 Customs Brokers CFR Correction In Title 19 of the Code of Federal Regulations, Parts 0 to 140, revised as of April 1, 2013, on page 684, in Sec. 111.13, in paragraph (b), reinstate the second...

  16. Customer value - the missing link

    International Nuclear Information System (INIS)

    Pierce, A.R.; Martin, M.G.; Wagner, V.E.

    1993-01-01

    For many years electric utilities found it easy to provide value to their shareholders. With a monopoly service and decreasing costs it was easy to sell 70% more electricity each year and earn attractive returns. In the last 20 years electric utilities have teamed that it is not possible to provide value to their shareholders without providing value to their customers. Detroit Edison is learning that customer value is not always what the utility thinks it is. There is no better way to find out what customers value than to ask them. Detroit Edison has done a lot of direct asking in the last couple of years, through market research and individual interviews, and has learned indirectly from customers when a particular program does not succeed as we thought it should. Two areas where more has been learned about customer value are Demand Side Management (DSM) and Power Quality

  17. Customer-driven Product Development

    DEFF Research Database (Denmark)

    Sommer, Anita Friis

    2011-01-01

    look for new ways to gain competitive advantage. In competitive markets there is a tendency of shorter product life cycles, and thus a competitive factor is to keep at pace with the market or even driving the market by developing new products. This research study seeks to investigate Customer......Demand chain management is a research area of increasing attention. It is the undertaking of reacting to customer requirements through a responsive chain going from customers through a focal company towards raw material distributors. With faster growing markets and increasing competition, companies......-driven Product Development (CDPD) from a demand chain management perspective. CDPD is the counterpart to typical research and development processes, which has no direct customer involvement. The proposition is that letting customers initiate and participate in the product development process...

  18. Factors for Creating Online Customer Loyalty

    OpenAIRE

    Anamaria Baranov; Liliana-Aurora Constantinescu

    2012-01-01

    Only those companies which succeed in building lasting relationships with online customers are those who customers are confident in and transact online securely. Furthermore, successful companies are those who pay attention to customer satisfaction, who are trying to understand customer needs and expectations and to fulfill them properly. Only those online store managers that focus more on gaining customer loyalty, than to customer acquisition succeed in the online business medium. Customer l...

  19. Linking customer satisfaction, quality, and strategic planning

    OpenAIRE

    Reis, Dayr; Peña, Leticia

    2000-01-01

    By acknowledging and dissecting the interconnected roles of customer satisfaction, quality, and strategic planning, this paper provides an analytical framework for creating a customer-driven organization and culture. It shows how quality starts and ends with the customer. Companies that are achieving long-term continuous improvement in quality tailored to customer satisfaction possess lasting characteristics such as customer orientation, customer consciousness, and customer responsiveness. In...

  20. RISK MANAGEMENT IN CUSTOMS CONTROL

    Directory of Open Access Journals (Sweden)

    Elena Valerievna Drobot

    2017-06-01

    Full Text Available Customs administrations operating in the modern global economy are faced with a complex range of challenges. The prime responsibilities remain the collection of revenues and the protection of the society, but these demanding tasks must be performed effectively and efficiently, whilst at the same time facilitating the flow of legitimate goods. Risk management is a logical and systematic method of identifying, analyzing and managing risks. Risk management can be associated with any activity, function or process within the organization and will enable the organization to take advantage of opportunities and minimize potential losses. Minimization of the human factor in customs control through the implementation of non-intrusive inspection equipment can be very useful. The particularities of risk-management system (RMS implementation within customs control are discussed in the article. The authors single out the elements of the risk-management system, evaluate the effectiveness of risk-management in customs control. The main reasons for non-implementation of the risk-management system in customs control are described as well. The particular attention is paid to the benefits of customs risk management. The authors’ hypothesis is that risk management in customs control must find a balance between costs and benefits to address all risks equally. Criteria are needed to decide what constitutes an acceptable or unacceptable risk. Thus, system analysis and risk management system are the effective mechanisms for acceleration of customs clearance and improve the quality of customs control. As a conclusion, the authors give recommendations for the improvement of the effectiveness of risk management system in customs control.

  1. Making the PACS workstation a browser of image processing software: a feasibility study using inter-process communication techniques.

    Science.gov (United States)

    Wang, Chunliang; Ritter, Felix; Smedby, Orjan

    2010-07-01

    To enhance the functional expandability of a picture archiving and communication systems (PACS) workstation and to facilitate the integration of third-part image-processing modules, we propose a browser-server style method. In the proposed solution, the PACS workstation shows the front-end user interface defined in an XML file while the image processing software is running in the background as a server. Inter-process communication (IPC) techniques allow an efficient exchange of image data, parameters, and user input between the PACS workstation and stand-alone image-processing software. Using a predefined communication protocol, the PACS workstation developer or image processing software developer does not need detailed information about the other system, but will still be able to achieve seamless integration between the two systems and the IPC procedure is totally transparent to the final user. A browser-server style solution was built between OsiriX (PACS workstation software) and MeVisLab (Image-Processing Software). Ten example image-processing modules were easily added to OsiriX by converting existing MeVisLab image processing networks. Image data transfer using shared memory added communication based on IPC techniques is an appealing method that allows PACS workstation developers and image processing software developers to cooperate while focusing on different interests.

  2. A standardized non-instrumental tool for characterizing workstations concerned with exposure to engineered nanomaterials

    Science.gov (United States)

    Canu I, Guseva; C, Ducros; S, Ducamp; L, Delabre; S, Audignon-Durand; C, Durand; Y, Iwatsubo; D, Jezewski-Serra; Bihan O, Le; S, Malard; A, Radauceanu; M, Reynier; M, Ricaud; O, Witschger

    2015-05-01

    The French national epidemiological surveillance program EpiNano aims at surveying mid- and long-term health effects possibly related with occupational exposure to either carbon nanotubes or titanium dioxide nanoparticles (TiO2). EpiNano is limited to workers potentially exposed to these nanomaterials including their aggregates and agglomerates. In order to identify those workers during the in-field industrial hygiene visits, a standardized non-instrumental method is necessary especially for epidemiologists and occupational physicians unfamiliar with nanoparticle and nanomaterial exposure metrology. A working group, Quintet ExpoNano, including national experts in nanomaterial metrology and occupational hygiene reviewed available methods, resources and their practice in order to develop a standardized tool for conducting company industrial hygiene visits and collecting necessary information. This tool, entitled “Onsite technical logbook”, includes 3 parts: company, workplace, and workstation allowing a detailed description of each task, process and exposure surrounding conditions. This logbook is intended to be completed during the company industrial hygiene visit. Each visit is conducted jointly by an industrial hygienist and an epidemiologist of the program and lasts one or two days depending on the company size. When all collected information is computerized using friendly-using software, it is possible to classify workstations with respect to their potential direct and/or indirect exposure. Workers appointed to workstations classified as concerned with exposure are considered as eligible for EpiNano program and invited to participate. Since January 2014, the Onsite technical logbook has been used in ten company visits. The companies visited were mostly involved in research and development. A total of 53 workstations with potential exposure to nanomaterials were pre-selected and observed: 5 with TiO2, 16 with single-walled carbon nanotubes, 27 multiwalled

  3. A standardized non-instrumental tool for characterizing workstations concerned with exposure to engineered nanomaterials

    International Nuclear Information System (INIS)

    I, Guseva Canu; S, Ducamp; L, Delabre; Y, Iwatsubo; D, Jezewski-Serra; C, Ducros; S, Audignon-Durand; C, Durand; O, Le Bihan; S, Malard; A, Radauceanu; M, Reynier; M, Ricaud; O, Witschger

    2015-01-01

    The French national epidemiological surveillance program EpiNano aims at surveying mid- and long-term health effects possibly related with occupational exposure to either carbon nanotubes or titanium dioxide nanoparticles (TiO 2 ). EpiNano is limited to workers potentially exposed to these nanomaterials including their aggregates and agglomerates. In order to identify those workers during the in-field industrial hygiene visits, a standardized non-instrumental method is necessary especially for epidemiologists and occupational physicians unfamiliar with nanoparticle and nanomaterial exposure metrology. A working group, Quintet ExpoNano, including national experts in nanomaterial metrology and occupational hygiene reviewed available methods, resources and their practice in order to develop a standardized tool for conducting company industrial hygiene visits and collecting necessary information. This tool, entitled “Onsite technical logbook”, includes 3 parts: company, workplace, and workstation allowing a detailed description of each task, process and exposure surrounding conditions. This logbook is intended to be completed during the company industrial hygiene visit. Each visit is conducted jointly by an industrial hygienist and an epidemiologist of the program and lasts one or two days depending on the company size. When all collected information is computerized using friendly-using software, it is possible to classify workstations with respect to their potential direct and/or indirect exposure. Workers appointed to workstations classified as concerned with exposure are considered as eligible for EpiNano program and invited to participate. Since January 2014, the Onsite technical logbook has been used in ten company visits. The companies visited were mostly involved in research and development. A total of 53 workstations with potential exposure to nanomaterials were pre-selected and observed: 5 with TiO 2 , 16 with single-walled carbon nanotubes, 27 multiwalled

  4. Stand by Me: Qualitative Insights into the Ease of Use of Adjustable Workstations.

    Science.gov (United States)

    Leavy, Justine; Jancey, Jonine

    2016-01-01

    Office workers sit for more than 80% of the work day making them an important target for work site health promotion interventions to break up prolonged sitting time. Adjustable workstations are one strategy used to reduce prolonged sitting time. This study provides both an employees' and employers' perspective into the advantages, disadvantages, practicality and convenience of adjustable workstations and how movement in the office can be further supported by organisations. This qualitative study was part of the Uprising pilot study. Employees were from the intervention arm of a two group (intervention n = 18 and control n = 18) study. Employers were the immediate line-manager of the employee. Data were collected via employee focus groups (n = 17) and employer individual interviews (n = 12). The majority of participants were female (n = 18), had healthy weight, and had a post-graduate qualification. All focus group discussions and interviews were recorded, transcribed verbatim and the data coded according to the content. Qualitative content analysis was conducted. Employee data identified four concepts: enhanced general wellbeing; workability and practicality; disadvantages of the retro-fit; and triggers to stand. Most employees (n = 12) reported enhanced general well-being, workability and practicality included less email exchange and positive interaction (n = 5), while the instability of the keyboard a commonly cited disadvantage. Triggers to stand included time and task based prompts. Employer data concepts included: general health and wellbeing; work engagement; flexibility; employee morale; and injury prevention. Over half of the employers (n = 7) emphasised back care and occupational health considerations as important, as well as increased level of staff engagement and strategies to break up prolonged periods of sitting. The focus groups highlight the perceived general health benefits from this short intervention, including opportunity to sit less and interact

  5. Stand by Me: Qualitative Insights into the Ease of Use of Adjustable Workstations

    Directory of Open Access Journals (Sweden)

    Jonine Jancey

    2016-08-01

    Full Text Available Background: Office workers sit for more than 80% of the work day making them an important target for work site health promotion interventions to break up prolonged sitting time. Adjustable workstations are one strategy used to reduce prolonged sitting time. This study provides both an employees’ and employers’ perspective into the advantages, disadvantages, practicality and convenience of adjustable workstations and how movement in the office can be further supported by organisations. This qualitative study was part of the Uprising pilot study. Employees were from the intervention arm of a two group (intervention n = 18 and control n = 18 study. Employers were the immediate line-manager of the employee. Data were collected via employee focus groups (n = 17 and employer individual interviews (n = 12. The majority of participants were female (n = 18, had healthy weight, and had a post-graduate qualification. All focus group discussions and interviews were recorded, transcribed verbatim and the data coded according to the content. Qualitative content analysis was conducted. Results: Employee data identified four concepts: enhanced general wellbeing; workability and practicality; disadvantages of the retro-fit; and triggers to stand. Most employees (n = 12 reported enhanced general well-being, workability and practicality included less email exchange and positive interaction (n = 5, while the instability of the keyboard a commonly cited disadvantage. Triggers to stand included time and task based prompts. Employer data concepts included: general health and wellbeing; work engagement; flexibility; employee morale; and injury prevention. Over half of the employers (n = 7 emphasised back care and occupational health considerations as important, as well as increased level of staff engagement and strategies to break up prolonged periods of sitting. Discussion: The focus groups highlight the perceived general health benefits from this short

  6. Mass Customization: more technology, less publicity and customer satisfaction

    Directory of Open Access Journals (Sweden)

    Mônica Heloísa Braga Vasques

    2007-11-01

    Full Text Available This article refers to mass customization as an individual marketing strategy, centered on costumer's order, by means of technology, emphasizing the sensibility, the flexibility and the elasticity. Such an approach is based on the mass customization advantages and its principles of flexibility: the postponement, the resenquencing and the process standardization. Moreover, the article refers to the Hewlett-Packard, (PCs success, due to its power of integrating the designs of products, processes and supply network. We can, thus, think about the end of the advertisement. So, the old message: “Buy it now!” is not worthwhile anymore. The intelligence, nowadays, by means of technology, creates a "fatal", customized relationship with each customer. And it sells much more.

  7. Customs Valuation Reform in the Philippines

    OpenAIRE

    Clarete, Ramon L.

    2004-01-01

    This paper documents the adoption of transaction valuation reform in the Philippines and assesses its impact on collection, customs administration cost, and business transaction cost. Philippine customs authorities and critics of the reform have been concerned that giving up the use of published official customs values would lower customs collection. On the contrary, this research shows the use of transaction values expanded customs revenues.

  8. 19 CFR 101.7 - Customs seal.

    Science.gov (United States)

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Customs seal. 101.7 Section 101.7 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY GENERAL PROVISIONS § 101.7 Customs seal. (a) Design. According to the design furnished by the Department...

  9. Turn customer input into innovation.

    Science.gov (United States)

    Ulwick, Anthony W

    2002-01-01

    It's difficult to find a company these days that doesn't strive to be customer-driven. Too bad, then, that most companies go about the process of listening to customers all wrong--so wrong, in fact, that they undermine innovation and, ultimately, the bottom line. What usually happens is this: Companies ask their customers what they want. Customers offer solutions in the form of products or services. Companies then deliver these tangibles, and customers just don't buy. The reason is simple--customers aren't expert or informed enough to come up with solutions. That's what your R&D team is for. Rather, customers should be asked only for outcomes--what they want a new product or service to do for them. The form the solutions take should be up to you, and you alone. Using Cordis Corporation as an example, this article describes, in fine detail, a series of effective steps for capturing, analyzing, and utilizing customer input. First come indepth interviews, in which a moderator works with customers to deconstruct a process or activity in order to unearth "desired outcomes." Addressing participants' comments one at a time, the moderator rephrases them to be both unambiguous and measurable. Once the interviews are complete, researchers then compile a comprehensive list of outcomes that participants rank in order of importance and degree to which they are satisfied by existing products. Finally, using a simple mathematical formula called the "opportunity calculation," researchers can learn the relative attractiveness of key opportunity areas. These data can be used to uncover opportunities for product development, to properly segment markets, and to conduct competitive analysis.

  10. The quest for customer focus.

    Science.gov (United States)

    Gulati, Ranjay; Oldroyd, James B

    2005-04-01

    Companies have poured enormous amounts of money into customer relationship management, but in many cases the investment hasn't really paid off. That's because getting closer to customers isn't about building an information technology system. It's a learning journey-one that unfolds over four stages, requiring people and business units to coordinate in progressively more sophisticated ways. The journey begins with the creation of a companywide repository containing each interaction a customer has with the company, organized not by product, purchase, or location, but by customer. Communal coordination is what's called for at this stage, as each group contributes its information to the data pool separately from the others and then taps into it as needed. In the second stage, one-way serial coordination from centralized IT through analytical units and out to the operating units allows companies to go beyond just assembling data to drawing inferences. In stage three, companies shift their focus from past relationships to future behavior. Through symbiotic coordination, information flows back and forth between central analytic units and various organizational units like marketing, sales, and operations, as together they seek answers to questions like "How can we prevent customers from switching to a competitor?" and "Who would be most likely to buy a new product in the future"? In stage four, firms begin to move past discrete, formal initiatives and, through integral coordination, bring an increasingly sophisticated understanding oftheir customers to bear in all day-to-day operations. Skipping stages denies organizations the sure foundation they need to build a lasting customer-focused mind-set. Those that recognize this will invest their customer relationship dollars much more wisely-and will see their customer-focusing efforts pay offon the bottom line.

  11. A Customer Relationship Management System to Target Customers at Cisco

    OpenAIRE

    Rahul Bhaskar

    2004-01-01

    This case describes the implementation of an Internet empowered Customer Relationship Management (CRM) at Cisco Systems Inc. After describing the organizational background of Cisco, the case takes the student into the issues that the executives faced after the market crash in 2001. John Chambers, Cisco CEO, and his team decided to strengthen Cisco’s relationship with the customers so that the company could emerge stronger when the markets recovered. Questions are raised as to the implementa...

  12. Worldwide Warehouse: A Customer Perspective

    Science.gov (United States)

    1994-09-01

    Management Office (PMO) and the customers (returnees and buyers) 23 will be developed or adapted from existing software programs. The hardware could be... customer requirements and desires is the first aspect to be approached. Sections 4.7 to 4.11 were dedicated to inivestigate those relationships and...R x NTIS CRA&I DTIC TAB WORLDWIDE WAREHOUSE: Ju’a-noj1c0[ed 0 A CUSTOMER PERSPECTIVE J-f-c-.tion .......... THESIS By D i s ib , tio

  13. Multidexterity in Customer Relationship Management

    DEFF Research Database (Denmark)

    Ritter, Thomas; Geersbro, Jens

    2018-01-01

    Based on the many contributions covering business-to-business relationship management found in the pages of Industrial Marketing Management and other prominent journals within the field of business market management, we suggest framing the managerial challenge of customer relationship management...... in terms of multidexterity, i.e., the simultaneous management of (potentially) competing agendas. We build our arguments on the extant literature about ambidexterity, and we explore the existence of multidexterity in customer relationship management as well as the managerial implications of multidexterity....... In addition, we develop a research agenda for deriving additional insights about customer relationship management....

  14. The value of customer preference

    Energy Technology Data Exchange (ETDEWEB)

    Herig, C.; Houston, A. [National Renewable Energy Lab., Golden, CO (United States)

    1996-05-01

    Customer preference (CP), or green pricing, may be the financial hedge for electric supply industry integration of photovoltaics. CP is currently defined as a voluntary contribution for energy generated with renewable resources. Several utilities have examined the CP financing of renewables through experimental or implemented programs and market research. This paper first expands the concept of customer preference to include both voluntary and involuntary customer contributions. It then categorizes the features of existing and proposed CP programs. The connections between these features and market research and marketing strategies for new product development from a competitive industry are analyzed.

  15. Customer Experience Management in Retailing

    OpenAIRE

    Kamaladevi B

    2009-01-01

    Survival of fittest & fastest is the mantra of today’s business game. To compete successfully in this business era, the retailer must focus on the customer’s buying experience. To manage a customer’s experience, retailers should understand what “customer experience” actually means. Customer Experience Management is a strategy that focuses the operations and processes of a business around the needs of the individual customer. It represents a strategy that results in a win–win value exchange be...

  16. The value of customer preference

    International Nuclear Information System (INIS)

    Herig, C.; Houston, A.

    1996-01-01

    Customer preference (CP), or green pricing, may be the financial hedge for electric supply industry integration of photovoltaics. CP is currently defined as a voluntary contribution for energy generated with renewable resources. Several utilities have examined the CP financing of renewables through experimental or implemented programs and market research. This paper first expands the concept of customer preference to include both voluntary and involuntary customer contributions. It then categorizes the features of existing and proposed CP programs. The connections between these features and market research and marketing strategies for new product development from a competitive industry are analyzed

  17. Nuclear Plant Analyzer desktop workstation: An integrated interactive simulation, visualization and analysis tool

    International Nuclear Information System (INIS)

    Beelman, R.J.

    1991-01-01

    The advanced, best-estimate, reactor thermal-hydraulic codes were originally developed as mainframe computer applications because of speed, precision, memory and mass storage requirements. However, the productivity of numerical reactor safety analysts has historically been hampered by mainframe dependence due to limited mainframe CPU allocation, accessibility and availability, poor mainframe job throughput, and delays in obtaining and difficulty comprehending printed numerical results. The Nuclear Plant Analyzer (NPA) was originally developed as a mainframe computer-graphics aid for reactor safety analysts in addressing the latter consideration. Rapid advances in microcomputer technology have since enabled the installation and execution of these reactor safety codes on desktop computers thereby eliminating mainframe dependence. The need for a complementary desktop graphics display generation and presentation capability, coupled with the need for software standardization and portability, has motivated the redesign of the NPA as a UNIX/X-Windows application suitable for both mainframe and microcomputer

  18. When Does Salespeople’s Customer Orientation Lead to Customer Loyalty? : The Differential Effects of Relational and Functional Customer Orientation

    OpenAIRE

    Homburg, Christian; Müller, Michael; Klarmann, Martin

    2010-01-01

    Is a customer orientation universally effective for salespeople? Or does its effectiveness depend on the selling situation? While previous research has largely neglected this question, this study investigates contextual influences on the link between customer-oriented behaviors and customer loyalty. To do so, it takes a role theory perspective on salesperson customer orientation by distinguishing functional customer orientation and relational customer orientation. It then investigates which t...

  19. Pengaruh Customer Experience Quality Terhadap Customer Satisfaction & Customer Loyalty Di Kafe Excelso Tunjungan Plaza Surabaya: Perspektif B2C

    OpenAIRE

    Senjaya, Vivie

    2013-01-01

    This study discusses about the quality of the customer experience, which is thought to affect customer satisfaction at Cafe Excelso Tunjungan Plaza Surabaya. In this study, the variable of the customer experience quality is measured through the dimensions of accessibility, competence, customer recognition, helpfulness, personalization, problem solving, promise fulfillment, and value for time. Each of these dimensions will be partially tested how it affects customer satisfaction and customer l...

  20. EFEK CUSTOMER CUSTOMER INTERACTION TERHADAP SATISFACTION DAN WORD OF MOUTH PADA HOTEL MANDARIN ORIENTAL

    Directory of Open Access Journals (Sweden)

    Putri Hijir

    2016-08-01

    Full Text Available The background of this research was the effect of Customer to Customer Interaction affect satisfaction, word of mouth, in mandarin oriental hotel. The objective of this research is to examine the impact of Customer satisfaction, Service Atmosphere, Personal Interaction, Customer Customer Interaction, Word of Mouth. The design of this research applies primary data obtained by distributing questionnaires to 200 customer who are using Mandarin Oriental Hotel. Data analysis method used in this research is Structural Equation Model (SEM. The result of this research there is positive impact Personal Interaction Quality toward customer Satisfaction, there is positive impact Service Atmosphere toward Customer Satisfaction, there is positive impact Service atmosphere toward Customer Customer Interaction, there is positive impact Customer Customer Interaction toward Customer Satisfaction, there is positive impact Customer Customer Interaction toward Word of Mouth, there is positive impact Customer Satisfaction toward Word of Mouth.

  1. Customer-experienced rapid prototyping

    Science.gov (United States)

    Zhang, Lijuan; Zhang, Fu; Li, Anbo

    2008-12-01

    In order to describe accurately and comprehend quickly the perfect GIS requirements, this article will integrate the ideas of QFD (Quality Function Deployment) and UML (Unified Modeling Language), and analyze the deficiency of prototype development model, and will propose the idea of the Customer-Experienced Rapid Prototyping (CE-RP) and describe in detail the process and framework of the CE-RP, from the angle of the characteristics of Modern-GIS. The CE-RP is mainly composed of Customer Tool-Sets (CTS), Developer Tool-Sets (DTS) and Barrier-Free Semantic Interpreter (BF-SI) and performed by two roles of customer and developer. The main purpose of the CE-RP is to produce the unified and authorized requirements data models between customer and software developer.

  2. Comparison of two methods for customer differentiation

    NARCIS (Netherlands)

    A.F. Gabor (Adriana); Y. Guang (Yang); S. Axsäter (Sven)

    2014-01-01

    textabstractIn response to customer specific time guarantee requirements, service providers can offer differentiated ser- vices. However, conventional customer differentiation methods often lead to high holding costs and may have some practical drawbacks. We compare two customer differentiation

  3. FY 2002 Customer Satisfaction Survey Report

    National Research Council Canada - National Science Library

    2002-01-01

    .... In addition, the survey queried customers in six areas: Customer Service Experiences, Global Customer Service Performance, DTIC Products and Services, DTIC Online Services, User Demographics, Communication/Access and Information Requirements...

  4. Customer service: the key to market differentiation.

    Science.gov (United States)

    Stahl, D A

    1997-06-01

    Fierce competition in the subacute care environment makes customer service orientation essential. Four steps help to achieve quality customer service are: (1) institute core values; (2) identify your customers; (3) understand human resources; and (4) establish an efficient system.

  5. The integrated workstation: A common, consistent link between nuclear plant personnel and plant information and computerized resources

    International Nuclear Information System (INIS)

    Wood, R.T.; Knee, H.E.; Mullens, J.A.; Munro, J.K. Jr.; Swail, B.K.; Tapp, P.A.

    1993-01-01

    The increasing use of computer technology in the US nuclear power industry has greatly expanded the capability to obtain, analyze, and present data about the plant to station personnel. Data concerning a power plant's design, configuration, operational and maintenance histories, and current status, and the information that can be derived from them, provide the link between the plant and plant staff. It is through this information bridge that operations, maintenance and engineering personnel understand and manage plant performance. However, it is necessary to transform the vast quantity of data available from various computer systems and across communications networks into clear, concise, and coherent information. In addition, it is important to organize this information into a consolidated, structured form within an integrated environment so that various users throughout the plant have ready access at their local station to knowledge necessary for their tasks. Thus, integrated workstations are needed to provide the inquired information and proper software tools, in a manner that can be easily understood and used, to the proper users throughout the plant. An effort is underway at the Oak Ridge National Laboratory to address this need by developing Integrated Workstation functional requirements and implementing a limited-scale prototype demonstration. The integrated Workstation requirements will define a flexible, expandable computer environment that permits a tailored implementation of workstation capabilities and facilitates future upgrades to add enhanced applications. The functionality to be supported by the integrated workstation and inherent capabilities to be provided by the workstation environment win be described. In addition, general technology areas which are to be addressed in the Integrated Workstation functional requirements will be discussed

  6. The Effects of Customer Value and Switching Barrier to Customer Loyalty at PT. Telkomsel Manado

    OpenAIRE

    Mintje, Saniati Muliani M.

    2013-01-01

    Customer value is customer's perceived preference for and evaluation of those product or service. It is one of factor that can attract customers. While, switching barrier is difficult of switch product or service by a customer who is not satisfied with the existing service. It is a factor that can keep customers. so, with definition of Customer Value and Switching barrier above, it can concluded that, by creating Customer value and Switching Barrier it can create customer loyalty. The Pur...

  7. Pengaruh Hubungan Pelanggan (Customer Relationship) Terhadap Nilai Pelanggan (Customer Value) Pada Grosir Busana Muslim Ud. Leni

    OpenAIRE

    Napitupulu, Romeo Sahala

    2016-01-01

    Customer relationship is the company's strategy to gain profit through customer management efforts . Customer relationship is a process of changing customer behavior from time to time and learn from every customer interaction , adjust the action , and strengthen the bond between the customer and the company. This is the main principle that is important in marketing . There are two activities in a customer relationship are: consumer information and complaint handling . Customer relationship cl...

  8. Customer-centered brand management.

    Science.gov (United States)

    Rust, Roland T; Zeithaml, Valarie A; Lemon, Katherine N

    2004-09-01

    Most executives today agree that their efforts should be focused on growing the lifetime value of their customers. Yet few companies have come to terms with the implications of that idea for their marketing management. Oldsmobile, for example, enjoyed outstanding brand equity with many customers through the 1980s. But as the century wore further on, the people who loved the Olds got downright old. So why did General Motors spend so many years and so much money trying to reposition and refurbish the tired,tarnished brand? Why didn't GM managers instead move younger buyers along a path of less resistance, toward another of the brands in GM's stable--or even launch a wholly new brand geared to their tastes? Catering to new customers, even at the expense of the brand, would surely have been the path to profits. The reason, argue the authors, is that in large consumer-goods companies like General Motors, brands are the raison d'etre. They are the focus of decision making and the basis of accountability. But this overwhelming focus on growing brand equity is inconsistent with the goal of growing customer equity. Drawing on a wide range of current examples, the authors offer seven tactics that will put brands in the service of growing customer equity. These include replacing traditional brand managers with a new position--the customer segment manager; targeting brands to as narrow an audience as possible; developing the capability and the mind-set to hand off customers from one brand to another within the company; and changing the way brand equity is measured by basing calculations on individual, rather than average, customer data.

  9. Customer database for Watrec Oy

    OpenAIRE

    Melnichikhina, Ekaterina

    2016-01-01

    This thesis is a development project for Watrec Oy. Watrec Oy is a Finnish company specializes in “waste-to-energy” issues. Customer Relation Management (CRM) strategies are now being applied within the company. The customer database is the first and trial step towards CRM strategy in Watrec Oy. The reasons for database project lie in lacking of clear customers’ data. The main objectives are: - To integrate the customers’ and project data; - To improve the level of sales and mar...

  10. Fast 2D FWI on a multi and many-cores workstation.

    Science.gov (United States)

    Thierry, Philippe; Donno, Daniela; Noble, Mark

    2014-05-01

    Following the introduction of x86 co-processors (Xeon Phi) and the performance increase of standard 2-socket workstations using the latest 12 cores E5-v2 x86-64 CPU, we present here a MPI + OpenMP implementation of an acoustic 2D FWI (full waveform inversion) code which simultaneously runs on the CPUs and on the co-processors installed in a workstation. The main advantage of running a 2D FWI on a workstation is to be able to quickly evaluate new features such as more complicated wave equations, new cost functions, finite-difference stencils or boundary conditions. Since the co-processor is made of 61 in-order x86 cores, each of them having up to 4 threads, this many-core can be seen as a shared memory SMP (symmetric multiprocessing) machine with its own IP address. Depending on the vendor, a single workstation can handle several co-processors making the workstation as a personal cluster under the desk. The original Fortran 90 CPU version of the 2D FWI code is just recompiled to get a Xeon Phi x86 binary. This multi and many-core configuration uses standard compilers and associated MPI as well as math libraries under Linux; therefore, the cost of code development remains constant, while improving computation time. We choose to implement the code with the so-called symmetric mode to fully use the capacity of the workstation, but we also evaluate the scalability of the code in native mode (i.e running only on the co-processor) thanks to the Linux ssh and NFS capabilities. Usual care of optimization and SIMD vectorization is used to ensure optimal performances, and to analyze the application performances and bottlenecks on both platforms. The 2D FWI implementation uses finite-difference time-domain forward modeling and a quasi-Newton (with L-BFGS algorithm) optimization scheme for the model parameters update. Parallelization is achieved through standard MPI shot gathers distribution and OpenMP for domain decomposition within the co-processor. Taking advantage of the 16

  11. Customer Relationship Management : Strategy Process Evaluation

    OpenAIRE

    Din, Fazal

    2014-01-01

    Before the advent of globalization the mantra of "Customer is King", was preached by large organizations. With the development of technology and the business environment, multinationals better understand the importance of customer retention and customer loyalty. Customer loyalty, attained by sustainable customer relationship, is the focus of most of the companies around the world. For any large organization customer relationship management, under the umbrella of business vision, mission and o...

  12. ANTESEN CUSTOMER LOYALTY PADA BUDGET HOTEL

    OpenAIRE

    Latifa Rahma

    2016-01-01

    This research discusses the effects of Service Quality on Customer Satisfaction, Customer Loyalty, and Brand Image Budget hotel (Five Budget Hotel Managed by local chain hotel). The purpose of this study were 1) to analyze the effects of Service Quality on Customer Satisfaction, 2) to analyze the effects of Service Quality on Customer Loyalty, 3) to analyze the effect of Customer Satisfaction to Customer Loyalty, 4) to analyze the effects of Service Quality on the Brand Image, 5 ) to analyze ...

  13. A workstation-integrated peer review quality assurance program: pilot study

    Science.gov (United States)

    2013-01-01

    Background The surrogate indicator of radiological excellence that has become accepted is consistency of assessments between radiologists, and the technique that has become the standard for evaluating concordance is peer review. This study describes the results of a workstation-integrated peer review program in a busy outpatient radiology practice. Methods Workstation-based peer review was performed using the software program Intelerad Peer Review. Cases for review were randomly chosen from those being actively reported. If an appropriate prior study was available, and if the reviewing radiologist and the original interpreting radiologist had not exceeded review targets, the case was scored using the modified RADPEER system. Results There were 2,241 cases randomly assigned for peer review. Of selected cases, 1,705 (76%) were interpreted. Reviewing radiologists agreed with prior reports in 99.1% of assessments. Positive feedback (score 0) was given in three cases (0.2%) and concordance (scores of 0 to 2) was assigned in 99.4%, similar to reported rates of 97.0% to 99.8%. Clinically significant discrepancies (scores of 3 or 4) were identified in 10 cases (0.6%). Eighty-eight percent of reviewed radiologists found the reviews worthwhile, 79% found scores appropriate, and 65% felt feedback was appropriate. Two-thirds of radiologists found case rounds discussing significant discrepancies to be valuable. Conclusions The workstation-based computerized peer review process used in this pilot project was seamlessly incorporated into the normal workday and met most criteria for an ideal peer review system. Clinically significant discrepancies were identified in 0.6% of cases, similar to published outcomes using the RADPEER system. Reviewed radiologists felt the process was worthwhile. PMID:23822583

  14. An advanced tube wear and fatigue workstation to predict flow induced vibrations of steam generator tubes

    International Nuclear Information System (INIS)

    Gay, N.; Baratte, C.; Flesch, B.

    1997-01-01

    Flow induced tube vibration damage is a major concern for designers and operators of nuclear power plant steam generators (SG). The operating flow-induced vibrational behaviour has to be estimated accurately to allow a precise evaluation of the new safety margins in order to optimize the maintenance policy. For this purpose, an industrial 'Tube Wear and Fatigue Workstation', called 'GEVIBUS Workstation' and based on an advanced methodology for predictive analysis of flow-induced vibration of tube bundles subject to cross-flow has been developed at Electricite de France. The GEVIBUS Workstation is an interactive processor linking modules as: thermalhydraulic computation, parametric finite element builder, interface between finite element model, thermalhydraulic code and vibratory response computations, refining modelling of fluid-elastic and random forces, linear and non-linear dynamic response and the coupled fluid-structure system, evaluation of tube damage due to fatigue and wear, graphical outputs. Two practical applications are also presented in the paper; the first simulation refers to an experimental set-up consisting of a straight tube bundle subject to water cross-flow, while the second one deals with an industrial configuration which has been observed in some operating steam generators i.e., top tube support plate degradation. In the first case the GEVIBUS predictions in terms of tube displacement time histories and phase planes have been found in very good agreement with experiment. In the second application the GEVIBUS computation showed that a tube with localized degradation is much more stable than a tube located in an extended degradation zone. Important conclusions are also drawn concerning maintenance. (author)

  15. A workstation-integrated peer review quality assurance program: pilot study

    International Nuclear Information System (INIS)

    O’Keeffe, Margaret M; Davis, Todd M; Siminoski, Kerry

    2013-01-01

    The surrogate indicator of radiological excellence that has become accepted is consistency of assessments between radiologists, and the technique that has become the standard for evaluating concordance is peer review. This study describes the results of a workstation-integrated peer review program in a busy outpatient radiology practice. Workstation-based peer review was performed using the software program Intelerad Peer Review. Cases for review were randomly chosen from those being actively reported. If an appropriate prior study was available, and if the reviewing radiologist and the original interpreting radiologist had not exceeded review targets, the case was scored using the modified RADPEER system. There were 2,241 cases randomly assigned for peer review. Of selected cases, 1,705 (76%) were interpreted. Reviewing radiologists agreed with prior reports in 99.1% of assessments. Positive feedback (score 0) was given in three cases (0.2%) and concordance (scores of 0 to 2) was assigned in 99.4%, similar to reported rates of 97.0% to 99.8%. Clinically significant discrepancies (scores of 3 or 4) were identified in 10 cases (0.6%). Eighty-eight percent of reviewed radiologists found the reviews worthwhile, 79% found scores appropriate, and 65% felt feedback was appropriate. Two-thirds of radiologists found case rounds discussing significant discrepancies to be valuable. The workstation-based computerized peer review process used in this pilot project was seamlessly incorporated into the normal workday and met most criteria for an ideal peer review system. Clinically significant discrepancies were identified in 0.6% of cases, similar to published outcomes using the RADPEER system. Reviewed radiologists felt the process was worthwhile

  16. Differences in ergonomic and workstation factors between computer office workers with and without reported musculoskeletal pain.

    Science.gov (United States)

    Rodrigues, Mirela Sant'Ana; Leite, Raquel Descie Veraldi; Lelis, Cheila Maira; Chaves, Thaís Cristina

    2017-01-01

    Some studies have suggested a causal relationship between computer work and the development of musculoskeletal disorders. However, studies considering the use of specific tools to assess workplace ergonomics and psychosocial factors in computer office workers with and without reported musculoskeletal pain are scarce. The aim of this study was to compare the ergonomic, physical, and psychosocial factors in computer office workers with and without reported musculoskeletal pain (MSP). Thirty-five computer office workers (aged 18-55 years) participated in the study. The following evaluations were completed: Rapid Upper Limb Assessment (RULA), Rapid Office Strain Assessment (ROSA), and Maastricht Upper Extremity Questionnaire revised Brazilian Portuguese version (MUEQ-Br revised). Student t-tests were used to make comparisons between groups. The computer office workers were divided into two groups: workers with reported MSP (WMSP, n = 17) and workers without positive report (WOMSP, n = 18). Those in the WMSP group showed significantly greater mean values in the total ROSA score (WMSP: 6.71 [CI95% :6.20-7.21] and WOMSP: 5.88 [CI95% :5.37-6.39], p = 0.01). The WMSP group also showed higher scores in the chair section of the ROSA, workstation of MUEQ-Br revised, and in the upper limb RULA score. The chair height and armrest sections from ROSA showed the higher mean values in workers WMSP compared to workers WOMSP. A positive moderate correlation was observed between ROSA and RULA total scores (R = 0.63, p ergonomics indexes for chair workstation and worse physical risk related to upper limb (RULA upper limb section) than workers without pain. However, there were no observed differences in workers with and without MSP regarding work-related psychosocial factors. The results suggest that inadequate workstation conditions, specifically the chair height, arm and back rest, are linked to improper upper limb postures and that these factors are contributing to

  17. Measuring Customer Profitability in Complex Environments

    DEFF Research Database (Denmark)

    Holm, Morten; Kumar, V.; Rohde, Carsten

    2012-01-01

    Customer profitability measurement is an important element in customer relationship management and a lever for enhanced marketing accountability. Two distinct measurement approaches have emerged in the marketing literature: Customer Lifetime Value (CLV) and Customer Profitability Analysis (CPA...... propositions. Additionally, the framework provides design and implementation guidance for managers seeking to implement customer profitability measurement models for resource allocation purposes....... that the degree of sophistication deployed when implementing customer profitability measurement models is determined by the type of complexity encountered in firms’ customer environments. This gives rise to a contingency framework for customer profitability measurement model selection and five research...

  18. Comparison of radiant and convective cooling of office room: effect of workstation layout

    DEFF Research Database (Denmark)

    Bolashikov, Zhecho Dimitrov; Melikov, Arsen Krikor; Rezgals, Lauris

    2014-01-01

    and compared. The room was furnished with two workstations, two laptops and two thermal manikins resembling occupants. Two heat load levels, design (65 W/m2) and usual (39 W/m2), were generated by adding heat from warm panels simulating solar radiation. Two set-ups were studied: occupants sitting......The impact of heat source location (room layout) on the thermal environment generated in a double office room with four cooling ventilation systems - overhead ventilation, chilled ceiling with overhead ventilation, active chilled beam and active chilled beam with radiant panels was measured...

  19. Microbial Diagnostic Array Workstation (MDAW: a web server for diagnostic array data storage, sharing and analysis

    Directory of Open Access Journals (Sweden)

    Chang Yung-Fu

    2008-09-01

    Full Text Available Abstract Background Microarrays are becoming a very popular tool for microbial detection and diagnostics. Although these diagnostic arrays are much simpler when compared to the traditional transcriptome arrays, due to the high throughput nature of the arrays, the data analysis requirements still form a bottle neck for the widespread use of these diagnostic arrays. Hence we developed a new online data sharing and analysis environment customised for diagnostic arrays. Methods Microbial Diagnostic Array Workstation (MDAW is a database driven application designed in MS Access and front end designed in ASP.NET. Conclusion MDAW is a new resource that is customised for the data analysis requirements for microbial diagnostic arrays.

  20. Relationship Marketing, Customer Satisfaction, Customer Commitment dan Customer Loyalty (Studi pada sebuah Bank Nasional di Denpasar)

    OpenAIRE

    Budi Martini, Luh Kadek

    2013-01-01

    Various approaches to marketing strategy applied by the organization to maintain companies viability and customer loyalty. This condition is the hope for every organization, considering the role of consumers as the companys assets can not be underestimated. Relationship marketing concept as a new breakthrough in the world of marketing gives new faces to build sustainable customer loyalty. With proper relationship marketing concept application, will be realized that the commit behavior of cons...