FEATUREOUS: AN INTEGRATED ENVIRONMENT FOR FEATURE-CENTRIC ANALYSIS AND MODIFICATION OF OBJECT-ORIENTED SOFTWARE

DEFF Research Database (Denmark)

Olszak, Andrzej; Jørgensen, Bo Nørregaard

2011-01-01

The decentralized nature of collaborations between objects in object-oriented software makes it difficult to understand the implementations of user-observable program features and their respective interdependencies. As feature-centric program understanding and modification are essential during...... software maintenance and evolution, this situation needs to change. In this paper, we present Featureous, an integrated development environment built on top of the NetBeans IDE that facilitates feature-centric analysis of object-oriented software. Our integrated development environment encompasses...... a lightweight feature location mechanism, a number of reusable analytical views, and necessary APIs for supporting future extensions. The base of the integrated development environment is a conceptual framework comprising of three complementary dimensions of comprehension: perspective, abstraction...

Featureous: A Tool for Feature-Centric Analysis of Java Software

DEFF Research Database (Denmark)

Olszak, Andrzej; Jørgensen, Bo Nørregaard

2010-01-01

Feature-centric comprehension of source code is necessary for incorporating user-requested modifications during software evolution and maintenance. However, such comprehension is difficult to achieve in case of large object-oriented programs due to the size, complexity, and implicit character...... of mappings between features and source code. To support programmers in overcoming these difficulties, we present a feature-centric analysis tool, Featureous. Our tool extends the NetBeans IDE with mechanisms for efficient location of feature implementations in legacy source code, and an extensive analysis...

Evaluating the Release, Delivery, and Deployment Processes of Eight Large Product Software Vendors applying the Customer Configuration Update Model

NARCIS (Netherlands)

Jansen, S.R.L.; Brinkkemper, S.

2006-01-01

For software vendors the processes of release, delivery, and deployment to customers are inherently complex. However, software vendors can greatly improve their product quality and quality of service by applying a model that focuses on customer interaction if such a model were available. This

AutoCAD platform customization autolisp

CERN Document Server

Ambrosius, Lee

2014-01-01

Customize and personalize programs built on the AutoCAD platform AutoLISP is the key to unlocking the secrets of a more streamlined experience using industry leading software programs like AutoCAD, Civil 3D, Plant 3D, and more. AutoCAD Platform Customization: AutoLISP provides real-world examples that show you how to do everything from modifying graphical objects and reading and setting system variables to communicating with external programs. It also features a resources appendix and downloadable datasets and customization examples-tools that ensure swift and easy adoption. Find out how to r

Becoming Predictably Adaptable in Software Development

Directory of Open Access Journals (Sweden)

Michael Vakoc

2017-10-01

Full Text Available It’s difficult to state exact timelines in software development and it is even more difficult to say when features that users want will be delivered. We propose changes to current software development methodologies that enable companies to be predictably adaptable and deliver both on time and what customer asked for. We do so through research of current literature, interviews and personal experience working at an international company that builds products for millions of customers and is facing exactly the challenges described above.

Essential Features for a Scholarly Journal Content Management and Peer Review Software

Directory of Open Access Journals (Sweden)

Fatima Sheikh Shoaie

2010-03-01

Full Text Available   The present study investigates the software used in scientific journals for content management and peer review, in order to identify the essential features. These softwares are analyzed and presented in tabular format. A questionnaire was prepared and submitted to a panel composed of 15 referees, editor in chief, software designers and researchers. The essential features for a software managing the review process were divided into three groups with populations of 10-15, 5-10 and 0-5 respectively. The majority of peer review process software features, in view of panelists, fell into a group of features with a population of 10-15. Finally it should be said that the features represented by the first group must be taken into account when designing or purchasing a peer review software. The second tier features (with population of 5-10 are recommended given journal's status and capabilities. The third tier features were altogether discounted due to low population

Customer Avionics Interface Development and Analysis (CAIDA): Software Developer for Avionics Systems

Science.gov (United States)

Mitchell, Sherry L.

2018-01-01

The Customer Avionics Interface Development and Analysis (CAIDA) supports the testing of the Launch Control System (LCS), NASA's command and control system for the Space Launch System (SLS), Orion Multi-Purpose Crew Vehicle (MPCV), and ground support equipment. The objective of the semester-long internship was to support day-to-day operations of CAIDA and help prepare for verification and validation of CAIDA software.

Exploring the relationships among service quality features, perceived value and customer satisfaction

Directory of Open Access Journals (Sweden)

Azman Ismail

2009-07-01

Full Text Available The purpose of this paper is to explore the relationships among service quality features (responsiveness, assurance, and empathy, perceived value and customer satisfaction in the context of Malaysia. The empirical data are drawn from 102 members of an academic staff of a Malaysian public institution of higher learning using a survey questionnaire. The results indicate three important findings: firstly, the interaction between perceived value and responsiveness was not significantly correlated with customer satisfaction. Secondly, the interaction between perceived value and assurance also did not correlate significantly with customer satisfaction. Thirdly, the interaction between perceived value and empathy correlated significantly with customer satisfaction. Thus the results demonstrate that perceived value had increased the effect of empathy on customer satisfaction, but it had not increased the effect of responsiveness and assurance on customer satisfaction. In sum, this study confirms that perceived value act as a partial moderating variable in the service quality models of the organizational sample. In addition, implications and limitations of this study, as well as directions for future research are discussed.

Software Design Improvements. Part 2; Software Quality and the Design and Inspection Process

Science.gov (United States)

Lalli, Vincent R.; Packard, Michael H.; Ziemianski, Tom

1997-01-01

The application of assurance engineering techniques improves the duration of failure-free performance of software. The totality of features and characteristics of a software product are what determine its ability to satisfy customer needs. Software in safety-critical systems is very important to NASA. We follow the System Safety Working Groups definition for system safety software as: 'The optimization of system safety in the design, development, use and maintenance of software and its integration with safety-critical systems in an operational environment. 'If it is not safe, say so' has become our motto. This paper goes over methods that have been used by NASA to make software design improvements by focusing on software quality and the design and inspection process.

RASTtk: A modular and extensible implementation of the RAST algorithm for building custom annotation pipelines and annotating batches of genomes

Energy Technology Data Exchange (ETDEWEB)

Brettin, Thomas; Davis, James J.; Disz, Terry; Edwards, Robert A.; Gerdes, Svetlana; Olsen, Gary J.; Olson, Robert; Overbeek, Ross; Parrello, Bruce; Pusch, Gordon D.; Shukla, Maulik; Thomason, James A.; Stevens, Rick; Vonstein, Veronika; Wattam, Alice R.; Xia, Fangfang

2015-02-10

The RAST (Rapid Annotation using Subsystem Technology) annotation engine was built in 2008 to annotate bacterial and archaeal genomes. It works by offering a standard software pipeline for identifying genomic features (i.e., protein-encoding genes and RNA) and annotating their functions. Recently, in order to make RAST a more useful research tool and to keep pace with advancements in bioinformatics, it has become desirable to build a version of RAST that is both customizable and extensible. In this paper, we describe the RAST tool kit (RASTtk), a modular version of RAST that enables researchers to build custom annotation pipelines. RASTtk offers a choice of software for identifying and annotating genomic features as well as the ability to add custom features to an annotation job. RASTtk also accommodates the batch submission of genomes and the ability to customize annotation protocols for batch submissions. This is the first major software restructuring of RAST since its inception.

RASTtk: a modular and extensible implementation of the RAST algorithm for building custom annotation pipelines and annotating batches of genomes.

Science.gov (United States)

Brettin, Thomas; Davis, James J; Disz, Terry; Edwards, Robert A; Gerdes, Svetlana; Olsen, Gary J; Olson, Robert; Overbeek, Ross; Parrello, Bruce; Pusch, Gordon D; Shukla, Maulik; Thomason, James A; Stevens, Rick; Vonstein, Veronika; Wattam, Alice R; Xia, Fangfang

2015-02-10

The RAST (Rapid Annotation using Subsystem Technology) annotation engine was built in 2008 to annotate bacterial and archaeal genomes. It works by offering a standard software pipeline for identifying genomic features (i.e., protein-encoding genes and RNA) and annotating their functions. Recently, in order to make RAST a more useful research tool and to keep pace with advancements in bioinformatics, it has become desirable to build a version of RAST that is both customizable and extensible. In this paper, we describe the RAST tool kit (RASTtk), a modular version of RAST that enables researchers to build custom annotation pipelines. RASTtk offers a choice of software for identifying and annotating genomic features as well as the ability to add custom features to an annotation job. RASTtk also accommodates the batch submission of genomes and the ability to customize annotation protocols for batch submissions. This is the first major software restructuring of RAST since its inception.

Essential Features for a Scholarly Journal Content Management and Peer Review Software

OpenAIRE

Fatima Sheikh Shoaie; Mehdi Husseini

2010-01-01

  The present study investigates the software used in scientific journals for content management and peer review, in order to identify the essential features. These softwares are analyzed and presented in tabular format. A questionnaire was prepared and submitted to a panel composed of 15 referees, editor in chief, software designers and researchers. The essential features for a software managing the review process were divided into three groups with populations of 10-15, 5-10 and 0-5 respect...

Software for Demonstration of Features of Chain Polymerization Processes

Science.gov (United States)

Sosnowski, Stanislaw

2013-01-01

Free software for the demonstration of the features of homo- and copolymerization processes (free radical, controlled radical, and living) is described. The software is based on the Monte Carlo algorithms and offers insight into the kinetics, molecular weight distribution, and microstructure of the macromolecules formed in those processes. It also…

Automated concept-level information extraction to reduce the need for custom software and rules development.

Science.gov (United States)

D'Avolio, Leonard W; Nguyen, Thien M; Goryachev, Sergey; Fiore, Louis D

2011-01-01

Despite at least 40 years of promising empirical performance, very few clinical natural language processing (NLP) or information extraction systems currently contribute to medical science or care. The authors address this gap by reducing the need for custom software and rules development with a graphical user interface-driven, highly generalizable approach to concept-level retrieval. A 'learn by example' approach combines features derived from open-source NLP pipelines with open-source machine learning classifiers to automatically and iteratively evaluate top-performing configurations. The Fourth i2b2/VA Shared Task Challenge's concept extraction task provided the data sets and metrics used to evaluate performance. Top F-measure scores for each of the tasks were medical problems (0.83), treatments (0.82), and tests (0.83). Recall lagged precision in all experiments. Precision was near or above 0.90 in all tasks. Discussion With no customization for the tasks and less than 5 min of end-user time to configure and launch each experiment, the average F-measure was 0.83, one point behind the mean F-measure of the 22 entrants in the competition. Strong precision scores indicate the potential of applying the approach for more specific clinical information extraction tasks. There was not one best configuration, supporting an iterative approach to model creation. Acceptable levels of performance can be achieved using fully automated and generalizable approaches to concept-level information extraction. The described implementation and related documentation is available for download.

Lean Customer Involvement : A Multiple Case Study on the Effects of Kanban on Customer Involvement

OpenAIRE

Lundheim, Henning

2012-01-01

Customer involvement is an important, but challenging part of software development. Delays and failures can often be attributed to a lack of customer involvement. Different development methodologies provide different strategies for customer involvement, all with their own challenges. Kanban is a new development methodology quickly gaining popularity in the software development community. This thesis aims to answer the question: How does Kanban influence customer involvement? The main prob...

2014 – 2018 Foresight for MSMEs dedicated to custom software development in Colombia; Prospectiva 2014 – 2018 para mipymes dedicadas al desarrollo de software por encargo en Colombia

Directory of Open Access Journals (Sweden)

Maria Isabel Diaz Vega

2013-01-01

Full Text Available his work was carried out in order to build and collectively adopt a Foresight Agenda for custom software development in Colombia for 2014 - 2018 through a process of reflection, consultation, and implementation of foresight tools. In this study, it was necessary to analyze the behavior of the software industry in Colombia, given that it is relatively recent, but “the country has the opportunity to capture a growing share of the market for Information Technology (IT, if committed to a long-term sector program that allows eliminating significant barriers”[11]. Currently, the Ministry of Information and Communication Technology is promoting new strategies for its enhancement. To develop this work, foresight methodological tools were used to analyze: diagnosis of the situation, stakeholders implied, and review of tendencies on the topic. The tools selected were: Delphi method, IGO matrix structural analysis, morphological analysis method, and scenario method. Among the results obtained, after this work it is recommended to generate strategies among MSMEs custom software developers that allows these companies to seize the supports through venture laws and some tax benefits offered by the government, generate innovation to enable them to become competitive, manage knowledge so that it can be documented and keep from making the same mistakes of the past and present, check the current economic models given that these are inefficient – leading many of these companies to become financially unviable, and perform technological adaptations accompanied by technology transfer and human resource training to allow for evolution over time of companies and human capital. We can, finally, conclude that the development of scenarios, using tools involving uncertainty prospects for the generation of possible scenarios and important factors determining market and evolution of micro-, small-, and medium-sized enterprises engaged in custom software development in

GRO/EGRET data analysis software: An integrated system of custom and commercial software using standard interfaces

Science.gov (United States)

Laubenthal, N. A.; Bertsch, D.; Lal, N.; Etienne, A.; Mcdonald, L.; Mattox, J.; Sreekumar, P.; Nolan, P.; Fierro, J.

1992-01-01

The Energetic Gamma Ray Telescope Experiment (EGRET) on the Compton Gamma Ray Observatory has been in orbit for more than a year and is being used to map the full sky for gamma rays in a wide energy range from 30 to 20,000 MeV. Already these measurements have resulted in a wide range of exciting new information on quasars, pulsars, galactic sources, and diffuse gamma ray emission. The central part of the analysis is done with sky maps that typically cover an 80 x 80 degree section of the sky for an exposure time of several days. Specific software developed for this program generates the counts, exposure, and intensity maps. The analysis is done on a network of UNIX based workstations and takes full advantage of a custom-built user interface called X-dialog. The maps that are generated are stored in the FITS format for a collection of energies. These, along with similar diffuse emission background maps generated from a model calculation, serve as input to a maximum likelihood program that produces maps of likelihood with optional contours that are used to evaluate regions for sources. Likelihood also evaluates the background corrected intensity at each location for each energy interval from which spectra can be generated. Being in a standard FITS format permits all of the maps to be easily accessed by the full complement of tools available in several commercial astronomical analysis systems. In the EGRET case, IDL is used to produce graphics plots in two and three dimensions and to quickly implement any special evaluation that might be desired. Other custom-built software, such as the spectral and pulsar analyses, take advantage of the XView toolkit for display and Postscript output for the color hard copy. This poster paper outlines the data flow and provides examples of the user interfaces and output products. It stresses the advantages that are derived from the integration of the specific instrument-unique software and powerful commercial tools for graphics and

Practices around Customization of Standard Systems

DEFF Research Database (Denmark)

Dittrich, Yvonne; Vaucouleur, Sebastien

2008-01-01

More and more software systems are developed by customizing a standard product that provide the major part of the functionality. The customization of Enterprise Resource Planning systems is such a product based software development practice. Little empirical research on the specificities...... of these software development practices is available. We present an empirical study on customization practices based on video recordings, interviews and a survey. The observed and reported practices challenge some of the principles of software engineering. Based on the analysis, we discuss the specificity...

adLIMS: a customized open source software that allows bridging clinical and basic molecular research studies.

Science.gov (United States)

Calabria, Andrea; Spinozzi, Giulio; Benedicenti, Fabrizio; Tenderini, Erika; Montini, Eugenio

2015-01-01

Many biological laboratories that deal with genomic samples are facing the problem of sample tracking, both for pure laboratory management and for efficiency. Our laboratory exploits PCR techniques and Next Generation Sequencing (NGS) methods to perform high-throughput integration site monitoring in different clinical trials and scientific projects. Because of the huge amount of samples that we process every year, which result in hundreds of millions of sequencing reads, we need to standardize data management and tracking systems, building up a scalable and flexible structure with web-based interfaces, which are usually called Laboratory Information Management System (LIMS). We started collecting end-users' requirements, composed of desired functionalities of the system and Graphical User Interfaces (GUI), and then we evaluated available tools that could address our requirements, spanning from pure LIMS to Content Management Systems (CMS) up to enterprise information systems. Our analysis identified ADempiere ERP, an open source Enterprise Resource Planning written in Java J2EE, as the best software that also natively implements some highly desirable technological advances, such as the high usability and modularity that grants high use-case flexibility and software scalability for custom solutions. We extended and customized ADempiere ERP to fulfil LIMS requirements and we developed adLIMS. It has been validated by our end-users verifying functionalities and GUIs through test cases for PCRs samples and pre-sequencing data and it is currently in use in our laboratories. adLIMS implements authorization and authentication policies, allowing multiple users management and roles definition that enables specific permissions, operations and data views to each user. For example, adLIMS allows creating sample sheets from stored data using available exporting operations. This simplicity and process standardization may avoid manual errors and information backtracking, features

Feasibility of Cloud Services for Customer Relationship Management in Small Business : A Drupal Approach towards Software as a Service

OpenAIRE

Sun, Liang

2012-01-01

Information has value. All kinds of business should have information systems for business growth. Software is used for business management and entrepreneurship resource planning worldwide. However, its shortages turn out to be more and more obvious in recent years. Software as a Service (SaaS) is thus regarded as one serious alternative of software. Customer Relationship Management (CRM) is of vital importance in today’s business. SaaS adoption for CRM then becomes a trend in Small and Medium...

Software quality concepts and practice

CERN Document Server

Galin, Daniel

2018-01-01

The book presents a comprehensive discussion on software quality issues and software quality assurance (SQA) principles and practices, and lays special emphasis on implementing and managing SQA. Primarily designed to serve three audiences; universities and college students, vocational training participants, and software engineers and software development managers, the book may be applicable to all personnel engaged in a software projects Features: * A broad view of SQA. The book delves into SQA issues, going beyond the classic boundaries of custom-made software development to also cover in-house software development, subcontractors, and readymade software. * An up-to-date wide-range coverage of SQA and SQA related topics. Providing comprehensive coverage on multifarious SQA subjects, including topics, hardly explored till in SQA texts. * A systematic presentation of the SQA function and its tasks: establishing the SQA processes, planning, coordinating, follow-up, review and evaluation of SQA processes. * Fo...

Evaluation of features to support safety and quality in general practice clinical software

Science.gov (United States)

2011-01-01

Background Electronic prescribing is now the norm in many countries. We wished to find out if clinical software systems used by general practitioners in Australia include features (functional capabilities and other characteristics) that facilitate improved patient safety and care, with a focus on quality use of medicines. Methods Seven clinical software systems used in general practice were evaluated. Fifty software features that were previously rated as likely to have a high impact on safety and/or quality of care in general practice were tested and are reported here. Results The range of results for the implementation of 50 features across the 7 clinical software systems was as follows: 17-31 features (34-62%) were fully implemented, 9-13 (18-26%) partially implemented, and 9-20 (18-40%) not implemented. Key findings included: Access to evidence based drug and therapeutic information was limited. Decision support for prescribing was available but varied markedly between systems. During prescribing there was potential for medicine mis-selection in some systems, and linking a medicine with its indication was optional. The definition of 'current medicines' versus 'past medicines' was not always clear. There were limited resources for patients, and some medicines lists for patients were suboptimal. Results were provided to the software vendors, who were keen to improve their systems. Conclusions The clinical systems tested lack some of the features expected to support patient safety and quality of care. Standards and certification for clinical software would ensure that safety features are present and that there is a minimum level of clinical functionality that clinicians could expect to find in any system.

An Engineer-To-Order Mass Customization Development Framework

DEFF Research Database (Denmark)

Bossen, Jacob; Hansson, Michael Natapon; Madsen, Ole

2014-01-01

competitiveness and revenue, in which Engineer-To-Order companies may benefit from adopting Mass Customization concepts. As automated manufacturing systems tends to be software intensive, it become equally important to enable reusability for physical components and for software related artefacts. In parallel...... to Mass Customization, Software Product Line Engineering has emerged as a way for software developers to manage variability and reusability. This paper seeks to combine the concepts of Mass Customization and Software Product Line Engineering, by introducing a development framework applicable for Engineer...

Customization and Upgrade of ERP systems

DEFF Research Database (Denmark)

Dittrich, Yvonne; Vaucouleur, Sebastien

An increasing number of software systems are developed by customizing a standard product that provides the major part of the functionality. The customizations of Enterprise  Resource Planning systems are examples of such a practice. Nonetheless, little empirical research on the specific...... characteristic of this kind of software development is available. Do the recommendations for “normal” software development also apply in this case? We present an empirical study on ERP customization practices based on video recordings, interviews and a survey. The observed and reported practices challenge some...

Accessing microfluidics through feature-based design software for 3D printing

Science.gov (United States)

Shankles, Peter G.; Millet, Larry J.; Aufrecht, Jayde A.

2018-01-01

Additive manufacturing has been a cornerstone of the product development pipeline for decades, playing an essential role in the creation of both functional and cosmetic prototypes. In recent years, the prospects for distributed and open source manufacturing have grown tremendously. This growth has been enabled by an expanding library of printable materials, low-cost printers, and communities dedicated to platform development. The microfluidics community has embraced this opportunity to integrate 3D printing into the suite of manufacturing strategies used to create novel fluidic architectures. The rapid turnaround time and low cost to implement these strategies in the lab makes 3D printing an attractive alternative to conventional micro- and nanofabrication techniques. In this work, the production of multiple microfluidic architectures using a hybrid 3D printing-soft lithography approach is demonstrated and shown to enable rapid device fabrication with channel dimensions that take advantage of laminar flow characteristics. The fabrication process outlined here is underpinned by the implementation of custom design software with an integrated slicer program that replaces less intuitive computer aided design and slicer software tools. Devices are designed in the program by assembling parameterized microfluidic building blocks. The fabrication process and flow control within 3D printed devices were demonstrated with a gradient generator and two droplet generator designs. Precise control over the printing process allowed 3D microfluidics to be printed in a single step by extruding bridge structures to ‘jump-over’ channels in the same plane. This strategy was shown to integrate with conventional nanofabrication strategies to simplify the operation of a platform that incorporates both nanoscale features and 3D printed microfluidics. PMID:29596418

Accessing microfluidics through feature-based design software for 3D printing.

Science.gov (United States)

Shankles, Peter G; Millet, Larry J; Aufrecht, Jayde A; Retterer, Scott T

2018-01-01

Additive manufacturing has been a cornerstone of the product development pipeline for decades, playing an essential role in the creation of both functional and cosmetic prototypes. In recent years, the prospects for distributed and open source manufacturing have grown tremendously. This growth has been enabled by an expanding library of printable materials, low-cost printers, and communities dedicated to platform development. The microfluidics community has embraced this opportunity to integrate 3D printing into the suite of manufacturing strategies used to create novel fluidic architectures. The rapid turnaround time and low cost to implement these strategies in the lab makes 3D printing an attractive alternative to conventional micro- and nanofabrication techniques. In this work, the production of multiple microfluidic architectures using a hybrid 3D printing-soft lithography approach is demonstrated and shown to enable rapid device fabrication with channel dimensions that take advantage of laminar flow characteristics. The fabrication process outlined here is underpinned by the implementation of custom design software with an integrated slicer program that replaces less intuitive computer aided design and slicer software tools. Devices are designed in the program by assembling parameterized microfluidic building blocks. The fabrication process and flow control within 3D printed devices were demonstrated with a gradient generator and two droplet generator designs. Precise control over the printing process allowed 3D microfluidics to be printed in a single step by extruding bridge structures to 'jump-over' channels in the same plane. This strategy was shown to integrate with conventional nanofabrication strategies to simplify the operation of a platform that incorporates both nanoscale features and 3D printed microfluidics.

Understanding the relationship between Kano model's customer satisfaction scores and self-stated requirements importance.

Science.gov (United States)

Mkpojiogu, Emmanuel O C; Hashim, Nor Laily

2016-01-01

Customer satisfaction is the result of product quality and viability. The place of the perceived satisfaction of users/customers for a software product cannot be neglected especially in today competitive market environment as it drives the loyalty of customers and promotes high profitability and return on investment. Therefore understanding the importance of requirements as it is associated with the satisfaction of users/customers when their requirements are met is worth the pain considering. It is necessary to know the relationship between customer satisfactions when their requirements are met (or their dissatisfaction when their requirements are unmet) and the importance of such requirement. So many works have been carried out on customer satisfaction in connection with the importance of requirements but the relationship between customer satisfaction scores (coefficients) of the Kano model and users/customers self-stated requirements importance have not been sufficiently explored. In this study, an attempt is made to unravel the underlying relationship existing between Kano model's customer satisfaction indexes and users/customers self reported requirements importance. The results of the study indicate some interesting associations between these considered variables. These bivariate associations reveal that customer satisfaction index (SI), and average satisfaction coefficient (ASC) and customer dissatisfaction index (DI) and average satisfaction coefficient (ASC) are highly correlated (r = 96 %) and thus ASC can be used in place of either SI or DI in representing customer satisfaction scores. Also, these Kano model's customer satisfaction variables (SI, DI, and ASC) are each associated with self-stated requirements importance (IMP). Further analysis indicates that the value customers or users place on requirements that are met or on features that are incorporated into a product influences the level of satisfaction such customers derive from the product. The

The impact of development of customer online banking skills on customer adviser skills

OpenAIRE

Dubois, M.; Bobillier Chaumon, M.-E.; Retour, Didier

2011-01-01

International audience; The object of this article is the development of customer banking skills as a result of using online banking and its impact on the competence of customer advisers in face-to-face customer contacts. We focus on the use of software applications by customer advisers (CA) during customer contacts. The main results show that online banking enables customers to develop a range of banking skills. In order to deliver the service required by the context, advisers select the req...

The dynamic of modern software development project management and the software crisis of quality. An integrated system dynamics approach towards software quality improvement

OpenAIRE

Nasirikaljahi, Armindokht

2012-01-01

The software industry is plagued by cost-overruns, delays, poor customer satisfaction and quality issues that are costing clients and customers world-wide billions of dollars each year. The phenomenon is coined The Software Crisis", and poses a huge challenge for software project management. This thesis addresses one of the core issues of the software crisis, namely software quality. The challenges of software quality are central for understanding the other symptoms of the software crisis. Th...

Influence of Software on the Features of Laser-printed Characters

Directory of Open Access Journals (Sweden)

Yuanli Han

2017-01-01

Full Text Available Verifying the authenticity or otherwise of printed documents is one of the most important aspects of questioned document examination and plays a vital role in the field of forensic science. In recent years, continued developments in the quality of impression combined with ever-cheaper toner printers have allowed this technology to spread. It is now used in an increasing number of homes for all types of documents, including for criminal aims. Here, the factors that influence the printed features in text files are studied in relation to the operating system and the word processing software. The Net Application report in October 2014 showed that the market shares of Windows 7 and Windows XP were 53.05% and 17.18%, respectively. The Forrester report in October 2013 showed that the market share of Microsoft Office was more than 85%, the top three word processors being Microsoft Word 2003, 2007, and 2010. In this study, Windows XP (shortened to XP, Windows 7 (shortened to Win7, Microsoft Word 2003/2007/2010, WPS Office 2013, and the PDF format are chosen as the most common operating systems and word processing software. WPS Office was developed by the Chinese company Kingsoft Co., Ltd. and is widely used in China. A particular text file was designed and edited and was printed on a laser printer. The features of the printed characters were captured using an Anyty 3R digital microscope, Printer Expert, and X-printer devices. Coincidence comparison and outline feature extraction were used to evaluate the differences. It is shown that XP and Win7 have no effect on the printed features of text files. However, the printed features do depend to a certain extent on the word-processing software, with the PDF format having the greatest influence.

Development of a software for the design of custom-made hip prostheses using an open-source rapid application development environment.

Science.gov (United States)

Viceconti, M; Testi, D; Gori, R; Zannoni, C

2000-01-01

The present work describes a technology transfer project called HIPCOM devoted to the re-engineering of the process used by a medical devices manufacturer to design custom-made hip prostheses. Although it started with insufficient support from the end-user management, a very tight scheduling and a moderate budget, the project developed into what is considered by all partners a success story. In particular, the development of the design software, called HIPCOM Interactive Design Environment (HIDE) was completed in a time shorter than any optimistic expectation. The software was quite stable since its first beta version, and once introduced at the user site it fully replaced the original procedure in less than two months. One year after the early adoption, more than 80 custom-made prostheses had been designed with HIDE and the user had reported only two bugs, both cosmetics. The scope of the present work was to report the development experience and to investigate the reasons for these positive results, with particular reference to the development procedure and the software architecture. The choice of TCL/TK as development language and the adoption of well-defined software architecture were found to be the success key factors. Other important determinants were found to be the adoption of an incremental software engineering strategy, well suited for small to medium projects and the presence in the development staff of a technology transfer expert.

Análisis de Desarrollo de Software Orientado a Feature - Línea de Producto de Software para Aplicaciones de TVDI

Directory of Open Access Journals (Sweden)

Mirtha Fabiana Miranda

2015-08-01

Full Text Available El Desarrollo de Software Orientado a Features (FOSD consiste en la construcción de sistemas a partir de un conjunto de características, cada feature o característica es una unidad funcional que satisface un requisito de software. Las fases son análisis del dominio, diseño e implementación del dominio, configuración y generación del producto de software, obteniendo así una Línea de Productos de Software (SPL. El presente trabajo realiza una comparación de herramientas para su implementación y, se analiza un conjunto de aplicaciones que modelan features. Resultando un espacio de estudio abierto para modelar aplicaciones para la Televisión Digital Interactiva (TVDi. Además se han encontrado diversos métodos, artefactos y patrones de diseño para el modelado de una aplicación de TVDi en particular, reflejando un estudio para el modelado de variabilidad. El objetivo principal es estudiar SPL / FOSD, empleando los Patrones de Diseño de Interacción (PDI para el dominio de las aplicaciones de TVDi.

Integrated management tool for controls software problems, requests and project tasking at SLAC

International Nuclear Information System (INIS)

Rogind, D.; Allen, W.; Colocho, W.; DeContreras, G.; Gordon, J.; Pandey, P.; Shoaee, H.

2012-01-01

The Accelerator Directorate (AD) Instrumentation and Controls (ICD) Software (SW) Department at SLAC, with its service center model, continuously receives engineering requests to design, build and support controls for accelerator systems lab-wide. Each customer request can vary in complexity from a small software engineering change to a major enhancement. SLAC's Accelerator Improvement Projects (AIPs), along with DOE Construction projects, also contribute heavily to the work load. The various customer requests and projects, paired with the ongoing operational maintenance and problem reports, place a demand on the department that consistently exceeds the capacity of available resources. A centralized repository - comprised of all requests, project tasks, and problems - available to physicists, operators, managers, and engineers alike, is essential to capture, communicate, prioritize, assign, schedule, track, and finally, commission all work components. The Software Department has recently integrated request / project tasking into SLAC's custom online problem tracking 'Comprehensive Accelerator Tool for Enhancing Reliability' (CATER) tool. This paper discusses the newly implemented software request management tool - the workload it helps to track, its structure, features, reports, work-flow and its many usages. (authors)

The Features of the Concept of Mass Customization

Directory of Open Access Journals (Sweden)

Ilona Skačkauskienė

2015-06-01

Full Text Available In order to achieve competitive advantage organizations are forced to analyse and discuss application possibilities of customized solutions. Unfortunately, the application of such solutions is associated with increases in costs, raising the time of delivery and decreasing the level of quality compared to mass-produced products. Circa 1990 the concept of mass customization was proposed which solved mentioned problems and which, compared to the mass production, has properties necessary for more efficient adaptation to changing market conditions without making concessions in price, quality and delivery time. This paper analyses the concept of mass customization aiming to define research area in order to adapt the concept for service organizations. The analysis of mass customization definitions presented in the literature was processed and summary presented, this enabled to identify the main dimensions which are characterizing mass individualization. The main types of mass customization were presented and analysed in this article as well. Comparative literature analysis, abstraction and synthesis methods were applied during the research. The results of analysis enabled to formulate guidelines of further research.

From Software Development to Software Assembly

NARCIS (Netherlands)

Sneed, Harry M.; Verhoef, Chris

2016-01-01

The lack of skilled programming personnel and the growing burden of maintaining customized software are forcing organizations to quit producing their own software. It's high time they turned to ready-made, standard components to fulfill their business requirements. Cloud services might be one way to

Formation Features of the Customer Segments for the Network Organizations in the Smart Era

Directory of Open Access Journals (Sweden)

Elena V. Yaroshenko

2017-01-01

Full Text Available Modern network society is based on the advances of information era of Smart, connecting information and communication technologies, intellectual resources and new forms of managing in the global electronic space. It leads to domination of network forms of the organization of economic activity. Many experts prove the importance of segmentation process of consumers when developing competitive strategy of the organization. Every company needs a competent segmentation of the customer base, allowing to concentrate the attention on satisfaction of requirements of the most perspective client segments. The network organizations have specific characteristics; therefore, it is important to understand how they can influence on the formation of client profiles. It causes the necessity of the network organizations’ research in terms of management of high-profitable client segments.The aim of this study is to determine the characteristics of the market segmentation and to choose the key customers for the network organizations. This purpose has defined the statement and the solution of the following tasks: to explore characteristic features of the network forms of the organization of economic activity of the companies, their prospects, Smart technologies’ influence on them; to reveal the work importance with different client profiles; to explore the existing methods and tools of formation of key customer segments; to define criteria for selection of key groups; to reveal the characteristics of customer segments’ formation for the network organizations.In the research process, methods of the system analysis, a method of analogies, methods of generalizations, a method of the expert evaluations, methods of classification and clustering were applied.This paper explores the characteristics and principles of functioning of network organizations, the appearance of which is directly linked with the development of Smart society. It shows the influence on the

High pressure single-crystal micro X-ray diffraction analysis with GSE_ADA/RSV software

Science.gov (United States)

Dera, Przemyslaw; Zhuravlev, Kirill; Prakapenka, Vitali; Rivers, Mark L.; Finkelstein, Gregory J.; Grubor-Urosevic, Ognjen; Tschauner, Oliver; Clark, Simon M.; Downs, Robert T.

2013-08-01

GSE_ADA/RSV is a free software package for custom analysis of single-crystal micro X-ray diffraction (SCμXRD) data, developed with particular emphasis on data from samples enclosed in diamond anvil cells and subject to high pressure conditions. The package has been in extensive use at the high pressure beamlines of Advanced Photon Source (APS), Argonne National Laboratory and Advanced Light Source (ALS), Lawrence Berkeley National Laboratory. The software is optimized for processing of wide-rotation images and includes a variety of peak intensity corrections and peak filtering features, which are custom-designed to make processing of high pressure SCμXRD easier and more reliable.

Variability in Multi-Tenant Enterprise Software

OpenAIRE

Kabbedijk, J.

2014-01-01

Enterprise software applications have changed significantly over the last decades. Increasingly, software is deployed in a central location to be accessed through the internet, instead of installing software at end-users. Having software in a central location enables multi-tenancy, where multiple customers transparently share a system’s resources. Currently, multi-tenancy is a popular way to offer functionality of a software product through the internet to numerous customers, offering many ad...

Software development tools for the CDF MX scanner

Energy Technology Data Exchange (ETDEWEB)

Stuermer, W.; Turner, K.; Littleton-Sestini, S.

1991-11-01

This paper discuses the design of the high level assembler and diagnostic control program developed for the MX, a high speed, custom designed computer used in the CDF data acquisition system at Fermilab. These programs provide a friendly productive environment for the development of software on the MX. Details of their implementation and special features, and some of the lessons learned during their development are included.

Software development tools for the CDF MX scanner

International Nuclear Information System (INIS)

Stuermer, W.; Turner, K.; Littleton-Sestini, S.

1991-11-01

This paper discuses the design of the high level assembler and diagnostic control program developed for the MX, a high speed, custom designed computer used in the CDF data acquisition system at Fermilab. These programs provide a friendly productive environment for the development of software on the MX. Details of their implementation and special features, and some of the lessons learned during their development are included

Software Engineering Improvement Plan

Science.gov (United States)

2006-01-01

In performance of this task order, bd Systems personnel provided support to the Flight Software Branch and the Software Working Group through multiple tasks related to software engineering improvement and to activities of the independent Technical Authority (iTA) Discipline Technical Warrant Holder (DTWH) for software engineering. To ensure that the products, comments, and recommendations complied with customer requirements and the statement of work, bd Systems personnel maintained close coordination with the customer. These personnel performed work in areas such as update of agency requirements and directives database, software effort estimation, software problem reports, a web-based process asset library, miscellaneous documentation review, software system requirements, issue tracking software survey, systems engineering NPR, and project-related reviews. This report contains a summary of the work performed and the accomplishments in each of these areas.

Making the right software choice for clinically used equipment in radiation oncology

International Nuclear Information System (INIS)

Vorwerk, Hilke; Zink, Klemens; Wagner, Daniela Michaela; Engenhart-Cabillic, Rita

2014-01-01

The customer of a new system for clinical use in radiation oncology must consider many options in order to find the optimal combination of software tools. Many commercial systems are available and each system has a large number of technical features. However an appraisal of the technical capabilities, especially the options for clinical implementations, is hardly assessable at first view. The intention of this article was to generate an assessment of the necessary functionalities for high precision radiotherapy and their integration in ROKIS (Radiation oncology clinic information system) for future customers, especially with regard to clinical applicability. Therefore we analysed the clinically required software functionalities and divided them into three categories: minimal, enhanced and optimal requirements for high conformal radiation treatment

Advances in software development for intelligent interfaces for alarm and emergency management consoles

International Nuclear Information System (INIS)

Moseley, M.R.; Olson, C.E.

1986-01-01

Recent advances in technology allow features like voice synthesis, voice and speech recognition, image understanding, and intelligent data base management to be incorporated in computer driven alarm and emergency management information systems. New software development environments make it possible to do rapid prototyping of custom applications. Three examples using these technologies are discussed. 1) Maximum use is made of high-speed graphics and voice synthesis to implement a state-of-the-art alarm processing and display system with features that make the operator-machine interface efficient and accurate. 2) An application generator which has the capability of ''building'' a specific alarm processing and display application in a matter of a few hours, using the site definition developed in the security planning phase to produce the custom application. 3) A software tool, is described which permits rapid prototyping of human-machine interfaces for a variety of applications including emergency management, alarm display and process information display

Customer Relationship Marketing (CRM) Practices in Danish Small BusinessesCustomer Relationship Marketing (CRM) Practices in Danish Small Businesses

DEFF Research Database (Denmark)

Kuada, John; Serles, Dorthe

2006-01-01

This paper examines the extent to which the adoption of CRM software packages is a pre-requisite of customer orientation strategies of small firms. This is done by conducting an empirical investigation into the internal determinants of CRM adoption behavior of 179 randomly selected small firms...... in the Northern Jutland region of Denmark. The results suggest that top managers in these firms endorse the strategic value of customer orientation to their businesses but do not consider CRM software packages as necessary for building strong relationships with their customers. This suggests that small firms may...... make their CRM adoption/rejection decisions on the basis of a trade-off between expected benefits from using the available CRM packages compared with alternative modes of achieving customer loyalty....

Mass market development strategies of software industries: Case study based research

Directory of Open Access Journals (Sweden)

Varun Gupta

2016-09-01

Full Text Available The success in competitive mass market software development depends on the quality of software development and market segments targeted. Market segments are categorized by uncertainties contributed by “Newness” and “turbulences”, making the software success stochastic in nature. Selecting good market segments, delivering high quality software versions in the lowest time than competitors, result in increasing demand in markets and ultimately revenues. Enhanced customer base is beneficial for current product as well as for future products of industry in the form of increased reputation and increased involvement of customers in future development. The case study was conducted with 13 representatives drawing experiences of 14 mass market projects. Results indicate that software solutions are delivered to few investors or in highly competitive markets, as per the survey's findings of the marketing departments. The software organizations are reluctant to deliver relatively complex solutions in new markets unless and until strongly convinced with the probable success. The method for selection of market segments belonging to new and existing markets for undertaking the software delivery is also proposed in this paper. The model will help software industry decide the market segments and high abstract level features that could increase probability of software success. Poor selection of markets or targeting markets of “improper” size affects the market share of the industry to a great extend.

A Fully Customized Baseline Removal Framework for Spectroscopic Applications.

Science.gov (United States)

Giguere, Stephen; Boucher, Thomas; Carey, C J; Mahadevan, Sridhar; Dyar, M Darby

2017-07-01

The task of proper baseline or continuum removal is common to nearly all types of spectroscopy. Its goal is to remove any portion of a signal that is irrelevant to features of interest while preserving any predictive information. Despite the importance of baseline removal, median or guessed default parameters are commonly employed, often using commercially available software supplied with instruments. Several published baseline removal algorithms have been shown to be useful for particular spectroscopic applications but their generalizability is ambiguous. The new Custom Baseline Removal (Custom BLR) method presented here generalizes the problem of baseline removal by combining operations from previously proposed methods to synthesize new correction algorithms. It creates novel methods for each technique, application, and training set, discovering new algorithms that maximize the predictive accuracy of the resulting spectroscopic models. In most cases, these learned methods either match or improve on the performance of the best alternative. Examples of these advantages are shown for three different scenarios: quantification of components in near-infrared spectra of corn and laser-induced breakdown spectroscopy data of rocks, and classification/matching of minerals using Raman spectroscopy. Software to implement this optimization is available from the authors. By removing subjectivity from this commonly encountered task, Custom BLR is a significant step toward completely automatic and general baseline removal in spectroscopic and other applications.

Optimal contracts decision of industrial customers

International Nuclear Information System (INIS)

Tsay, M.-T.; Lin, W.-M.; Lee, J.-L.

2001-01-01

This paper develops a software package to calculate the optimal contract capacities for industrial customers. Based on the time-of-use (TOU) rates employed by the Taiwan Power Company, the objective function is formulated, to minimize the electricity bill of industrial customers during the whole year period. Evolutionary programming (EP) was adopted to solve this problem. Users can get the optimal contract capacities for the peak load, semi-peak load, and off-peak load, respectively. Practical load consumption data were used to prove the validity of this program. Results show that the software developed in this paper can be used as a useful tool for industrial customers in selecting contract capacities to curtail the electricity bill. (author)

The medical software quality deployment method.

Science.gov (United States)

Hallberg, N; Timpka, T; Eriksson, H

1999-03-01

The objective of this study was to develop a Quality Function Deployment (QFD) model for design of information systems in health-care environments. Consecutive blocked-subject case studies were conducted, based on action research methods. Starting with a QFD model for software development, a model for information system design, the Medical Software Quality Deployment (MSQD) model, was developed. The MSQD model was divided into the pre-study phase, in which the customer categories and their power to influence the design are determined; the data collection phase, in which the voice of customers (VoC) is identified by observations and interviews and quantified by Critical. Incident questionnaires; the need specification phase, where the VoC is specified into ranked customer needs; and the design phase where the customer needs are transformed stepwise to technical requirements and design attributes. QFD showed to be useful for integrating the values of different customer categories in software development for health-care settings. In the later design phases, other quality methods should be used for software implementation and testing.

Agile Software Development

Science.gov (United States)

Biju, Soly Mathew

2008-01-01

Many software development firms are now adopting the agile software development method. This method involves the customer at every level of software development, thus reducing the impact of change in the requirement at a later stage. In this article, the principles of the agile method for software development are explored and there is a focus on…

Small is beautiful: customer driven software development

DEFF Research Database (Denmark)

Hansen, Henrik A.B.; Koch, Christian; Pleman, Allan

1999-01-01

to develop their software. In small software houses operating in markets with complex products such as ERP (enterprise resource planning) systems, networking is necessary in order to gain the needed knowledge and resources in the production development process. Network is not seen as a magic word but leads......Summary form only given. The topics addressed in this paper is how networking can be used as a way for small software houses to enhances their innovative capabilities by using different kinds of collaboration in order to overcome the problems of lacking knowledge as well as resources in order...

Customer configuration updating in a software supply network

NARCIS (Netherlands)

Jansen, S.R.L.

2007-01-01

Product software development is the activity of development, modification, reuse, re-engineering, maintenance, or any other activities that result in packaged configurations of software components or software-based services that are released for and traded in a specific market \\cite{XuBrinkkemper}.

A Strategic Analysis of Allegro: A Custom Made Supply Chain Management Software

Directory of Open Access Journals (Sweden)

Zulfany Erlisa Rasjid

2010-12-01

Full Text Available Allegro is a Supply Chain Management software which is used by one of the Buying Agent that has branches all over the world. Allegro is a tailor-made application specially build for the Buying Agent. Allegro thas a lot of capability, however it is not being used optimally. This paper analyszes the software such that it can be used optimally to support the company (Buying Agent strategically and help the company to perform better by using Balance Score Card and KPI generated by the use of the system. The KPI is derived from the Business Objectives and the data in fact are all available in Allegro which is currently not used. As a conclusion, the writer suggested using all features available from Allegro and hence it will prove the overall performance of the company. 

Software testing using Visual Studio 2012

CERN Document Server

Subashni, S

2013-01-01

We will be setting up a sample test scenario, then we'll walk through the features available to deploy tests.This book is for developers and testers who want to get to grips with Visual Studio 2012 and Test Manager for all testing activities and managing tests and results in Team Foundation Server. It requires a minimal understanding of testing practices and the software development life cycle; also, some coding skills would help in customizing and updating the code generated from the web UI testing.

Advances in software development for intelligent interfaces for alarm and emergency management consoles

International Nuclear Information System (INIS)

Moseley, M.R.; Olson, C.E.

1986-01-01

Recent advances in technology allow features like voice synthesis, voice and speech recognition, image understanding, and intelligent data base management to be incorporated in computer driven alarm and emergency management information systems. New software development environments make it possible to do rapid prototyping of custom applications. Three examples using these technologies are discussed. (1) Maximum use is made of high-speed graphics and voice synthesis to implement a state-of-the-art alarm processing and display system with features that make the operator-machine interface efficient and accurate. Although very functional, this system is not portable or flexible; the software would have to be substantially rewritten for other applications. (2) An application generator which has the capability of ''building'' a specific alarm processing and display application in a matter of a few hours, using the site definition developed in the security planning phase to produce the custom application. This package is based on a standardized choice of hardware, within which it is capable of building a system to order, automatically constructing graphics, data tables, alarm prioritization rules, and interfaces to peripherals. (3) A software tool, the User Interface Management System (UIMS), is described which permits rapid prototyping of human-machine interfaces for a variety of applications including emergency management, alarm display and process information display. The object-oriented software of the UIMS achieves rapid prototyping of a new interface by standardizing to a class library of software objects instead of hardware objects

Worldwide Warehouse: A Customer Perspective

Science.gov (United States)

1994-09-01

Management Office (PMO) and the customers (returnees and buyers) 23 will be developed or adapted from existing software programs. The hardware could be... customer requirements and desires is the first aspect to be approached. Sections 4.7 to 4.11 were dedicated to inivestigate those relationships and...R x NTIS CRA&I DTIC TAB WORLDWIDE WAREHOUSE: Ju’a-noj1c0[ed 0 A CUSTOMER PERSPECTIVE J-f-c-.tion .......... THESIS By D i s ib , tio

The adoption of social enterprise software

OpenAIRE

Engelstätter, Benjamin; Sarbu, Miruna

2011-01-01

Social enterprise software is a highly promising software application for firms, though it is still in an infancy state. It offers rapid real-time information transfer based on business collaboration tools or instant messaging. The software collects and processes customer data from surveys, consumer feedback, reviews, blogs or social networks. This enables firms to build up detailed customer profiles potentially anticipating upcoming trends. We analyze the determinants of social enterprise so...

A Review : Benefits and Critical Factors of Customer Relationship Management

OpenAIRE

Vijay Pal Dhaka; Pooja Nahar

2014-01-01

Customer Relationship Management (CRM) is a technical jargon which is a blend of methodologies, software and internet, which are used by a company to achieve its goal through the identification and satisfaction of customer’s stated and unstated needs and wants. This software addresses customer life cycle management. This system manages company interactions with current and future customers. It involves technology to organize, automate and synchronize business processes. CRM application is an ...

ATK-ForceField: a new generation molecular dynamics software package

Science.gov (United States)

Schneider, Julian; Hamaekers, Jan; Chill, Samuel T.; Smidstrup, Søren; Bulin, Johannes; Thesen, Ralph; Blom, Anders; Stokbro, Kurt

2017-12-01

ATK-ForceField is a software package for atomistic simulations using classical interatomic potentials. It is implemented as a part of the Atomistix ToolKit (ATK), which is a Python programming environment that makes it easy to create and analyze both standard and highly customized simulations. This paper will focus on the atomic interaction potentials, molecular dynamics, and geometry optimization features of the software, however, many more advanced modeling features are available. The implementation details of these algorithms and their computational performance will be shown. We present three illustrative examples of the types of calculations that are possible with ATK-ForceField: modeling thermal transport properties in a silicon germanium crystal, vapor deposition of selenium molecules on a selenium surface, and a simulation of creep in a copper polycrystal.

Agile software assessment

OpenAIRE

Nierstrasz Oscar; Lungu Mircea

2012-01-01

Informed decision making is a critical activity in software development but it is poorly supported by common development environments which focus mainly on low level programming tasks. We posit the need for agile software assessment which aims to support decision making by enabling rapid and effective construction of software models and custom analyses. Agile software assessment entails gathering and exploiting the broader context of software information related to the system at hand as well ...

Safety critical software development qualification

International Nuclear Information System (INIS)

Marron, J. E.

2006-01-01

With the increasing use of digital systems in control applications, customers must acquire appropriate expectations for software development and quality assurance procedures. Purchasers and users of digital systems need to understand the benefits to the supplier of effective quality systems. These systems consist not only of procedures but tools that enable automation. Without the use of automation, quality can not be assured. A software and systems quality program starts with the documents you are very familiar with. But these documents must define more than the final system. They must address specific development environment characteristics and testing capabilities. Starting with the RFP, some of the items that should be introduced are Software Configuration Management, regression testing and defect tracking. The digital system customer is in the best position to enforce the use of software and systems quality programs by including them in project requirements as early as the Purchase Order. The customer's understanding of the full scope and implementation of a software quality program is essential to achieving the quality necessary in nuclear projects, and, incidentally, completing those projects on schedule. (authors)

Quality of Radiomic Features in Glioblastoma Multiforme: Impact of Semi-Automated Tumor Segmentation Software.

Science.gov (United States)

Lee, Myungeun; Woo, Boyeong; Kuo, Michael D; Jamshidi, Neema; Kim, Jong Hyo

2017-01-01

The purpose of this study was to evaluate the reliability and quality of radiomic features in glioblastoma multiforme (GBM) derived from tumor volumes obtained with semi-automated tumor segmentation software. MR images of 45 GBM patients (29 males, 16 females) were downloaded from The Cancer Imaging Archive, in which post-contrast T1-weighted imaging and fluid-attenuated inversion recovery MR sequences were used. Two raters independently segmented the tumors using two semi-automated segmentation tools (TumorPrism3D and 3D Slicer). Regions of interest corresponding to contrast-enhancing lesion, necrotic portions, and non-enhancing T2 high signal intensity component were segmented for each tumor. A total of 180 imaging features were extracted, and their quality was evaluated in terms of stability, normalized dynamic range (NDR), and redundancy, using intra-class correlation coefficients, cluster consensus, and Rand Statistic. Our study results showed that most of the radiomic features in GBM were highly stable. Over 90% of 180 features showed good stability (intra-class correlation coefficient [ICC] ≥ 0.8), whereas only 7 features were of poor stability (ICC NDR ≥1), while above 35% of the texture features showed poor NDR (software tools provided sufficiently reliable tumor segmentation and feature stability; thus helping to overcome the inherent inter-rater and intra-rater variability of user intervention. However, certain aspects of feature quality, including NDR and redundancy, need to be assessed for determination of representative signature features before further development of radiomics.

Customer-experienced rapid prototyping

Science.gov (United States)

Zhang, Lijuan; Zhang, Fu; Li, Anbo

2008-12-01

In order to describe accurately and comprehend quickly the perfect GIS requirements, this article will integrate the ideas of QFD (Quality Function Deployment) and UML (Unified Modeling Language), and analyze the deficiency of prototype development model, and will propose the idea of the Customer-Experienced Rapid Prototyping (CE-RP) and describe in detail the process and framework of the CE-RP, from the angle of the characteristics of Modern-GIS. The CE-RP is mainly composed of Customer Tool-Sets (CTS), Developer Tool-Sets (DTS) and Barrier-Free Semantic Interpreter (BF-SI) and performed by two roles of customer and developer. The main purpose of the CE-RP is to produce the unified and authorized requirements data models between customer and software developer.

Features of the Upgraded Imaging for Hypersonic Experimental Aeroheating Testing (IHEAT) Software

Science.gov (United States)

Mason, Michelle L.; Rufer, Shann J.

2016-01-01

The Imaging for Hypersonic Experimental Aeroheating Testing (IHEAT) software is used at the NASA Langley Research Center to analyze global aeroheating data on wind tunnel models tested in the Langley Aerothermodynamics Laboratory. One-dimensional, semi-infinite heating data derived from IHEAT are used in the design of thermal protection systems for hypersonic vehicles that are exposed to severe aeroheating loads, such as reentry vehicles during descent and landing procedures. This software program originally was written in the PV-WAVE(Registered Trademark) programming language to analyze phosphor thermography data from the two-color, relative-intensity system developed at Langley. To increase the efficiency, functionality, and reliability of IHEAT, the program was migrated to MATLAB(Registered Trademark) syntax and compiled as a stand-alone executable file labeled version 4.0. New features of IHEAT 4.0 include the options to perform diagnostic checks of the accuracy of the acquired data during a wind tunnel test, to extract data along a specified multi-segment line following a feature such as a leading edge or a streamline, and to batch process all of the temporal frame data from a wind tunnel run. Results from IHEAT 4.0 were compared on a pixel level to the output images from the legacy software to validate the program. The absolute differences between the heat transfer data output from the two programs were on the order of 10(exp -5) to 10(exp -7). IHEAT 4.0 replaces the PV-WAVE(Registered Trademark) version as the production software for aeroheating experiments conducted in the hypersonic facilities at NASA Langley.

Westinghouse integrated protection system. An overview of the software design and maintenance features

International Nuclear Information System (INIS)

Gibson, R.J.

1995-01-01

The Westinghouse Integrated Protection System was designed with the goal of providing a system which can be easily verified, validated, and maintained. The software design and structure promote the ease of translation from functional requirements to applications function software while also improving the ability to verify and maintain the applications function software. The use of independent, reusable, common functions software modules focuses the design, verification, and validation of the software and reduces the likelihood of errors occurring during the application and maintenance of the software. The simple continuous loop method of operation used throughout the IPS provides a standard deterministic method of operation. The IPS design also incorporates the use of embedded self-diagnostics to perform continuous hardware oriented tests of the system and the use of an independent subsystem to automatically perform a functional test of the system. Maintenance interfaces also exist to readily identify and locate faults as well as providing other maintenance capabilities. These testing and maintenance features enhance the overall reliability and availability of the system. (orig.) (2 refs., 2 figs.)

Large datasets: Segmentation, feature extraction, and compression

Energy Technology Data Exchange (ETDEWEB)

Downing, D.J.; Fedorov, V.; Lawkins, W.F.; Morris, M.D.; Ostrouchov, G.

1996-07-01

Large data sets with more than several mission multivariate observations (tens of megabytes or gigabytes of stored information) are difficult or impossible to analyze with traditional software. The amount of output which must be scanned quickly dilutes the ability of the investigator to confidently identify all the meaningful patterns and trends which may be present. The purpose of this project is to develop both a theoretical foundation and a collection of tools for automated feature extraction that can be easily customized to specific applications. Cluster analysis techniques are applied as a final step in the feature extraction process, which helps make data surveying simple and effective.

A Custom Approach for a Flexible, Real-Time and Reliable Software Defined Utility.

Science.gov (United States)

Zaballos, Agustín; Navarro, Joan; Martín De Pozuelo, Ramon

2018-02-28

Information and communication technologies (ICTs) have enabled the evolution of traditional electric power distribution networks towards a new paradigm referred to as the smart grid. However, the different elements that compose the ICT plane of a smart grid are usually conceived as isolated systems that typically result in rigid hardware architectures, which are hard to interoperate, manage and adapt to new situations. In the recent years, software-defined systems that take advantage of software and high-speed data network infrastructures have emerged as a promising alternative to classic ad hoc approaches in terms of integration, automation, real-time reconfiguration and resource reusability. The purpose of this paper is to propose the usage of software-defined utilities (SDUs) to address the latent deployment and management limitations of smart grids. More specifically, the implementation of a smart grid's data storage and management system prototype by means of SDUs is introduced, which exhibits the feasibility of this alternative approach. This system features a hybrid cloud architecture able to meet the data storage requirements of electric utilities and adapt itself to their ever-evolving needs. Conducted experimentations endorse the feasibility of this solution and encourage practitioners to point their efforts in this direction.

Customer Churn Prediction for Broadband Internet Services

Science.gov (United States)

Huang, B. Q.; Kechadi, M.-T.; Buckley, B.

Although churn prediction has been an area of research in the voice branch of telecommunications services, more focused studies on the huge growth area of Broadband Internet services are limited. Therefore, this paper presents a new set of features for broadband Internet customer churn prediction, based on Henley segments, the broadband usage, dial types, the spend of dial-up, line-information, bill and payment information, account information. Then the four prediction techniques (Logistic Regressions, Decision Trees, Multilayer Perceptron Neural Networks and Support Vector Machines) are applied in customer churn, based on the new features. Finally, the evaluation of new features and a comparative analysis of the predictors are made for broadband customer churn prediction. The experimental results show that the new features with these four modelling techniques are efficient for customer churn prediction in the broadband service field.

The value of customer preference

International Nuclear Information System (INIS)

Herig, C.; Houston, A.

1996-01-01

Customer preference (CP), or green pricing, may be the financial hedge for electric supply industry integration of photovoltaics. CP is currently defined as a voluntary contribution for energy generated with renewable resources. Several utilities have examined the CP financing of renewables through experimental or implemented programs and market research. This paper first expands the concept of customer preference to include both voluntary and involuntary customer contributions. It then categorizes the features of existing and proposed CP programs. The connections between these features and market research and marketing strategies for new product development from a competitive industry are analyzed

The value of customer preference

Energy Technology Data Exchange (ETDEWEB)

Herig, C.; Houston, A. [National Renewable Energy Lab., Golden, CO (United States)

1996-05-01

Customer preference (CP), or green pricing, may be the financial hedge for electric supply industry integration of photovoltaics. CP is currently defined as a voluntary contribution for energy generated with renewable resources. Several utilities have examined the CP financing of renewables through experimental or implemented programs and market research. This paper first expands the concept of customer preference to include both voluntary and involuntary customer contributions. It then categorizes the features of existing and proposed CP programs. The connections between these features and market research and marketing strategies for new product development from a competitive industry are analyzed.

Quality of radiomic features in glioblastoma multiforme: Impact of semi-automated tumor segmentation software

International Nuclear Information System (INIS)

Lee, Myung Eun; Kim, Jong Hyo; Woo, Bo Yeong; Ko, Micheal D.; Jamshidi, Neema

2017-01-01

The purpose of this study was to evaluate the reliability and quality of radiomic features in glioblastoma multiforme (GBM) derived from tumor volumes obtained with semi-automated tumor segmentation software. MR images of 45 GBM patients (29 males, 16 females) were downloaded from The Cancer Imaging Archive, in which post-contrast T1-weighted imaging and fluid-attenuated inversion recovery MR sequences were used. Two raters independently segmented the tumors using two semi-automated segmentation tools (TumorPrism3D and 3D Slicer). Regions of interest corresponding to contrast-enhancing lesion, necrotic portions, and non-enhancing T2 high signal intensity component were segmented for each tumor. A total of 180 imaging features were extracted, and their quality was evaluated in terms of stability, normalized dynamic range (NDR), and redundancy, using intra-class correlation coefficients, cluster consensus, and Rand Statistic. Our study results showed that most of the radiomic features in GBM were highly stable. Over 90% of 180 features showed good stability (intra-class correlation coefficient [ICC] ≥ 0.8), whereas only 7 features were of poor stability (ICC NDR ≥1), while above 35% of the texture features showed poor NDR (< 1). Features were shown to cluster into only 5 groups, indicating that they were highly redundant. The use of semi-automated software tools provided sufficiently reliable tumor segmentation and feature stability; thus helping to overcome the inherent inter-rater and intra-rater variability of user intervention. However, certain aspects of feature quality, including NDR and redundancy, need to be assessed for determination of representative signature features before further development of radiomics

Quality of radiomic features in glioblastoma multiforme: Impact of semi-automated tumor segmentation software

Energy Technology Data Exchange (ETDEWEB)

Lee, Myung Eun; Kim, Jong Hyo [Center for Medical-IT Convergence Technology Research, Advanced Institutes of Convergence Technology, Seoul National University, Suwon (Korea, Republic of); Woo, Bo Yeong [Dept. of Transdisciplinary Studies, Graduate School of Convergence Science and Technology, Seoul National University, Suwon (Korea, Republic of); Ko, Micheal D.; Jamshidi, Neema [Dept. of Radiological Sciences, University of California, Los Angeles, Los Angeles (United States)

2017-06-15

The purpose of this study was to evaluate the reliability and quality of radiomic features in glioblastoma multiforme (GBM) derived from tumor volumes obtained with semi-automated tumor segmentation software. MR images of 45 GBM patients (29 males, 16 females) were downloaded from The Cancer Imaging Archive, in which post-contrast T1-weighted imaging and fluid-attenuated inversion recovery MR sequences were used. Two raters independently segmented the tumors using two semi-automated segmentation tools (TumorPrism3D and 3D Slicer). Regions of interest corresponding to contrast-enhancing lesion, necrotic portions, and non-enhancing T2 high signal intensity component were segmented for each tumor. A total of 180 imaging features were extracted, and their quality was evaluated in terms of stability, normalized dynamic range (NDR), and redundancy, using intra-class correlation coefficients, cluster consensus, and Rand Statistic. Our study results showed that most of the radiomic features in GBM were highly stable. Over 90% of 180 features showed good stability (intra-class correlation coefficient [ICC] ≥ 0.8), whereas only 7 features were of poor stability (ICC < 0.5). Most first order statistics and morphometric features showed moderate-to-high NDR (4 > NDR ≥1), while above 35% of the texture features showed poor NDR (< 1). Features were shown to cluster into only 5 groups, indicating that they were highly redundant. The use of semi-automated software tools provided sufficiently reliable tumor segmentation and feature stability; thus helping to overcome the inherent inter-rater and intra-rater variability of user intervention. However, certain aspects of feature quality, including NDR and redundancy, need to be assessed for determination of representative signature features before further development of radiomics.

Studying the electronic customer relationship management and its ...

African Journals Online (AJOL)

... was returned after distributing of 80 samples. Hypotheses of research have been analyzed using spss software and Spearman correlation test. The results prove all hypotheses of research. Keywords: Electronic Banking, Service Quality, Customer Satisfaction, Management of. Relationship with Customer, Commitment ...

Path Planning Software and Graphics Interface for an Autonomous Vehicle, Accounting for Terrain Features

National Research Council Canada - National Science Library

Hurezeanu, Vlad

2000-01-01

.... This vehicle performs tasks to include surveying fields, laying mines, and teleoperation. The capability of the vehicle will be increased if its supporting software plans paths that take into account the terrain features...

Smart Automation, Customer Experience and Customer Engagement in Electric Vehicles

Directory of Open Access Journals (Sweden)

Asad Ullah

2018-04-01

Full Text Available A major challenge to cleaner and more sustainable transportation is the lack of adoptability of electric vehicles (EVs by customers. Therefore, most of the vehicles we see on the road use fossil fuel instead of sustainable green energy sources. One way to improve customer acceptance is to market EVs as a socially desirable product, rather than only environmentally friendly. The silver lining to promote is the potential of information and communications technology (ICT features in EVs, which can lead to a deeper connection between the EVs and their users. These engaging technologies can bring customers closer to the company, resulting in generating big data, which can lead to even deeper insights into customer preferences. Because the technology of vehicle connectivity and automation is just taking off, it is important to understand how these technologies in EVs can enhance customer experiences and result in sustainable customer engagement. Unfortunately, this important research area remains neglected. This research, therefore, is focused on building a conceptual framework for understanding the influence of electric vehicle (EV automation and connectivity on customer experience, and ultimately, customer engagement.

The verification methodologies for a software modeling of Engineered Safety Features- Component Control System (ESF-CCS)

International Nuclear Information System (INIS)

Lee, Young-Jun; Cheon, Se-Woo; Cha, Kyung-Ho; Park, Gee-Yong; Kwon, Kee-Choon

2007-01-01

The safety of a software is not guaranteed through a simple testing of the software. The testing reviews only the static functions of a software. The behavior, dynamic state of a software is not reviewed by a software testing. The Ariane5 rocket accident and the failure of the Virtual Case File Project are determined by a software fault. Although this software was tested thoroughly, the potential errors existed internally. There are a lot of methods to solve these problems. One of the methods is a formal methodology. It describes the software requirements as a formal specification during a software life cycle and verifies a specified design. This paper suggests the methods which verify the design to be described as a formal specification. We adapt these methods to the software of a ESF-CCS (Engineered Safety Features-Component Control System) and use the SCADE (Safety Critical Application Development Environment) tool for adopting the suggested verification methods

Next generation of decision making software for nanopatterns characterization: application to semiconductor industry

Science.gov (United States)

Dervilllé, A.; Labrosse, A.; Zimmermann, Y.; Foucher, J.; Gronheid, R.; Boeckx, C.; Singh, A.; Leray, P.; Halder, S.

2016-03-01

The dimensional scaling in IC manufacturing strongly drives the demands on CD and defect metrology techniques and their measurement uncertainties. Defect review has become as important as CD metrology and both of them create a new metrology paradigm because it creates a completely new need for flexible, robust and scalable metrology software. Current, software architectures and metrology algorithms are performant but it must be pushed to another higher level in order to follow roadmap speed and requirements. For example: manage defect and CD in one step algorithm, customize algorithms and outputs features for each R&D team environment, provide software update every day or every week for R&D teams in order to explore easily various development strategies. The final goal is to avoid spending hours and days to manually tune algorithm to analyze metrology data and to allow R&D teams to stay focus on their expertise. The benefits are drastic costs reduction, more efficient R&D team and better process quality. In this paper, we propose a new generation of software platform and development infrastructure which can integrate specific metrology business modules. For example, we will show the integration of a chemistry module dedicated to electronics materials like Direct Self Assembly features. We will show a new generation of image analysis algorithms which are able to manage at the same time defect rates, images classifications, CD and roughness measurements with high throughput performances in order to be compatible with HVM. In a second part, we will assess the reliability, the customization of algorithm and the software platform capabilities to follow new specific semiconductor metrology software requirements: flexibility, robustness, high throughput and scalability. Finally, we will demonstrate how such environment has allowed a drastic reduction of data analysis cycle time.

Software Testing Requires Variability

DEFF Research Database (Denmark)

Christensen, Henrik Bærbak

2003-01-01

Software variability is the ability of a software system or artefact to be changed, customized or configured for use in a particular context. Variability in software systems is important from a number of perspectives. Some perspectives rightly receive much attention due to their direct economic...... impact in software production. As is also apparent from the call for papers these perspectives focus on qualities such as reuse, adaptability, and maintainability....

A Custom Approach for a Flexible, Real-Time and Reliable Software Defined Utility

Science.gov (United States)

2018-01-01

Information and communication technologies (ICTs) have enabled the evolution of traditional electric power distribution networks towards a new paradigm referred to as the smart grid. However, the different elements that compose the ICT plane of a smart grid are usually conceived as isolated systems that typically result in rigid hardware architectures, which are hard to interoperate, manage and adapt to new situations. In the recent years, software-defined systems that take advantage of software and high-speed data network infrastructures have emerged as a promising alternative to classic ad hoc approaches in terms of integration, automation, real-time reconfiguration and resource reusability. The purpose of this paper is to propose the usage of software-defined utilities (SDUs) to address the latent deployment and management limitations of smart grids. More specifically, the implementation of a smart grid’s data storage and management system prototype by means of SDUs is introduced, which exhibits the feasibility of this alternative approach. This system features a hybrid cloud architecture able to meet the data storage requirements of electric utilities and adapt itself to their ever-evolving needs. Conducted experimentations endorse the feasibility of this solution and encourage practitioners to point their efforts in this direction. PMID:29495599

A Custom Approach for a Flexible, Real-Time and Reliable Software Defined Utility

Directory of Open Access Journals (Sweden)

Agustín Zaballos

2018-02-01

Full Text Available Information and communication technologies (ICTs have enabled the evolution of traditional electric power distribution networks towards a new paradigm referred to as the smart grid. However, the different elements that compose the ICT plane of a smart grid are usually conceived as isolated systems that typically result in rigid hardware architectures, which are hard to interoperate, manage and adapt to new situations. In the recent years, software-defined systems that take advantage of software and high-speed data network infrastructures have emerged as a promising alternative to classic ad hoc approaches in terms of integration, automation, real-time reconfiguration and resource reusability. The purpose of this paper is to propose the usage of software-defined utilities (SDUs to address the latent deployment and management limitations of smart grids. More specifically, the implementation of a smart grid’s data storage and management system prototype by means of SDUs is introduced, which exhibits the feasibility of this alternative approach. This system features a hybrid cloud architecture able to meet the data storage requirements of electric utilities and adapt itself to their ever-evolving needs. Conducted experimentations endorse the feasibility of this solution and encourage practitioners to point their efforts in this direction.

The Effectiveness Of The Intelligence E-CRM Application In Enhancing Positive Customer Relationships

Directory of Open Access Journals (Sweden)

Bashar Ahmed

2015-07-01

Full Text Available AbstractE-CRM electronic customer relationship management is a derivation from CRM techniques which influenced direct marketing technology and call Centre to promote massively created products and services to small sub-segments of market. When CRM techniques are incorporated in e-commerce environment it becomes E-CRM which involves building a strong and sustainable customer relationship by using Internet. It is a strategy which is purely based on Internet and software development it requires to create essential integrated software suite to deal with all kinds of customer related issues like customer services sales and marketing field support. The essential parts of E-CRM are to focus on building new customer base segmentation of high valued customers enhancing the profitability of existing customer and maximize the value and life of profitable customers.

Software requirements

CERN Document Server

Wiegers, Karl E

2003-01-01

Without formal, verifiable software requirements-and an effective system for managing them-the programs that developers think they've agreed to build often will not be the same products their customers are expecting. In SOFTWARE REQUIREMENTS, Second Edition, requirements engineering authority Karl Wiegers amplifies the best practices presented in his original award-winning text?now a mainstay for anyone participating in the software development process. In this book, you'll discover effective techniques for managing the requirements engineering process all the way through the development cy

Customizable software architectures in the accelerator control system environment

CERN Document Server

Mejuev, I; Kadokura, E

2001-01-01

Tailoring is further evolution of an application after deployment in order to adapt it to requirements that were not accounted for in the original design. End-user customization has been extensively researched in applied computer science from HCI and software engineering perspectives. Customization allows coping with flexibility requirements, decreasing maintenance and development costs of software products. In general, dynamic or diverse software requirements constitute the need for implementing end-user customization in computer systems. In accelerator physics research the factor of dynamic requirements is especially important, due to frequent software and hardware modifications resulting in correspondingly high upgrade and maintenance costs. We introduce the results of feasibility study on implementing end-user tailorability in the software for accelerator control system, considering the design and implementation of a distributed monitoring application for the 12 GeV KEK Proton Synchrotron as an example. T...

Agile software development

CERN Document Server

Dingsoyr, Torgeir; Moe, Nils Brede

2010-01-01

Agile software development has become an umbrella term for a number of changes in how software developers plan and coordinate their work, how they communicate with customers and external stakeholders, and how software development is organized in small, medium, and large companies, from the telecom and healthcare sectors to games and interactive media. Still, after a decade of research, agile software development is the source of continued debate due to its multifaceted nature and insufficient synthesis of research results. Dingsoyr, Dyba, and Moe now present a comprehensive snapshot of the kno

Advanced Resistive Exercise Device (ARED) Flight Software (FSW): A Unique Approach to Exercise in Long Duration Habitats

Science.gov (United States)

Mangieri, Mark

2005-01-01

ARED flight instrumentation software is associated with an overall custom designed resistive exercise system that will be deployed on the International Space Station (ISS). This innovative software application fuses together many diverse and new technologies into a robust and usable package. The software takes advantage of touchscreen user interface technology by providing a graphical user interface on a Windows based tablet PC, meeting a design constraint of keyboard-less interaction with flight crewmembers. The software interacts with modified commercial data acquisition (DAQ) hardware to acquire multiple channels of sensor measurment from the ARED device. This information is recorded on the tablet PC and made available, via International Space Station (ISS) Wireless LAN (WLAN) and telemetry subsystems, to ground based mission medics and trainers for analysis. The software includes a feature to accept electronically encoded prescriptions of exercises that guide crewmembers through a customized regimen of resistive weight training, based on personal analysis. These electronically encoded prescriptions are provided to the crew via ISS WLAN and telemetry subsystems. All personal data is securely associated with an individual crew member, based on a PIN ID mechanism.

Take control of customizing Leopard

CERN Document Server

Neuburg, Matt

2009-01-01

Come up to speed quickly on Leopard's new features! So, what's new in Leopard? What's all the fuss about? This book shows you, through a hands-on guided tour of the adjustments, tweaks, and customizations you can make in the System and the Finder. Apple boasts of 300 new features in Leopard, but to make the most of those features, turn to Matt Neuburg for a road map on how to customize Leopard so it's right for you. Matt shows you how to protect your data with Time Machine, including instructions for searching through previous files with Spotlight. You'll also learn how to peek at files with

Data acquisition and processing software for linear PSD based neutron diffractometers

International Nuclear Information System (INIS)

Pande, S.S.; Borkar, S.P.; Ghodgaonkar, M.D.

2003-01-01

As a part of data acquisition system for various single and multi-PSD diffractometers software is developed to acquire the data and support the requirements of diffraction experiments. The software is a front-end Windows 98 application on PC and a transputer program on the MPSD card. The front-end application provides entire user interface required for data acquisition, control, presentation and system setup. Data is acquired and the diffraction spectra are generated in the transputer program. All the required hardware control is also implemented in the transputer program. The two programs communicate using a device driver named VTRANSPD. The software plays a vital role in customizing and integrating the data acquisition system for various diffractometer setups. Also the experiments are effectively automated in the software which has helped in making best use of available beam time. These and other features of the data acquisition and processing software are presented here. This software is being used along with the data acquisition system at a few single PSD and multi-PSD diffractometers. (author)

Understanding customer experience.

Science.gov (United States)

Meyer, Christopher; Schwager, Andre

2007-02-01

Anyone who has signed up for cell phone service, attempted to claim a rebate, or navigated a call center has probably suffered from a company's apparent indifference to what should be its first concern: the customer experiences that culminate in either satisfaction or disappointment and defection. Customer experience is the subjective response customers have to direct or indirect contact with a company. It encompasses every aspect of an offering: customer care, advertising, packaging, features, ease of use, reliability. Customer experience is shaped by customers' expectations, which largely reflect previous experiences. Few CEOs would argue against the significance of customer experience or against measuring and analyzing it. But many don't appreciate how those activities differ from CRM or just how illuminating the data can be. For instance, the majority of the companies in a recent survey believed they have been providing "superior" experiences to customers, but most customers disagreed. The authors describe a customer experience management (CEM) process that involves three kinds of monitoring: past patterns (evaluating completed transactions), present patterns (tracking current relationships), and potential patterns (conducting inquiries in the hope of unveiling future opportunities). Data are collected at or about touch points through such methods as surveys, interviews, focus groups, and online forums. Companies need to involve every function in the effort, not just a single customer-facing group. The authors go on to illustrate how a cross-functional CEM system is created. With such a system, companies can discover which customers are prospects for growth and which require immediate intervention.

On the Role of Software Quality Management in Software Process Improvement

DEFF Research Database (Denmark)

Wiedemann Jacobsen, Jan; Kuhrmann, Marco; Münch, Jürgen

2016-01-01

Software Process Improvement (SPI) programs have been implemented, inter alia, to improve quality and speed of software development. SPI addresses many aspects ranging from individual developer skills to entire organizations. It comprises, for instance, the optimization of specific activities...... and a strong focus on custom review, testing, and documentation techniques, whereas a set of five selected improvement measures is almost equally addressed....

The Study of Relationship among Experiential Marketing, Service Quality, Customer Satisfaction, and Customer Loyalty

Directory of Open Access Journals (Sweden)

Puti Ara Zena

2012-06-01

Full Text Available Experiential marketing is one of the marketing approaches that gives a great framework to combine experience and entertainment elements into a product or service. Some of businesses in Indonesia have already used this approach and one of them is Strawberry Cafe which provides many kinds of free board games for the customer. The purpose of this research is to understand the impact of experiential marketing used by Strawberry Cafe related to customer satisfaction and loyalty. The data were collected from 142 respondents but after screening, only 80 that met the requirements and could be analyzed. Structural Equation Modeling (SEM using LISREL software was used to analyze the data. This research found that itexperiential marketing used by Strawberry Cafe can affect customer loyalty.

Strengthening Software Authentication with the ROSE Software Suite

International Nuclear Information System (INIS)

White, G

2006-01-01

Many recent nonproliferation and arms control software projects include a software authentication regime. These include U.S. Government-sponsored projects both in the United States and in the Russian Federation (RF). This trend toward requiring software authentication is only accelerating. Demonstrating assurance that software performs as expected without hidden ''backdoors'' is crucial to a project's success. In this context, ''authentication'' is defined as determining that a software package performs only its intended purpose and performs said purpose correctly and reliably over the planned duration of an agreement. In addition to visual inspections by knowledgeable computer scientists, automated tools are needed to highlight suspicious code constructs, both to aid visual inspection and to guide program development. While many commercial tools are available for portions of the authentication task, they are proprietary and not extensible. An open-source, extensible tool can be customized to the unique needs of each project (projects can have both common and custom rules to detect flaws and security holes). Any such extensible tool has to be based on a complete language compiler. ROSE is precisely such a compiler infrastructure developed within the Department of Energy (DOE) and targeted at the optimization of scientific applications and user-defined libraries within large-scale applications (typically applications of a million lines of code). ROSE is a robust, source-to-source analysis and optimization infrastructure currently addressing large, million-line DOE applications in C and C++ (handling the full C, C99, C++ languages and with current collaborations to support Fortran90). We propose to extend ROSE to address a number of security-specific requirements, and apply it to software authentication for nonproliferation and arms control projects

Advance features in the SPAN and SPAN/XRF gamma ray and X ray spectrum analysis software

International Nuclear Information System (INIS)

Wang Liyu

1998-01-01

This paper describes the advanced techniques, integral peak background, experimental peak shape and complex peak shape, which have been used successfully in the software packages SPAN and SPAN/XRF to process gamma ray and X ray spectra from HPGe and Si(Li) detector. Main features of SPAN and SPAN/XRF are also described. The software runs on PC and has convenient graphical capabilities and a powerful user interface. (author)

Towards Software Mass Customization for Business Collaboration

NARCIS (Netherlands)

Verdouw, C.N.; Beulens, A.J.M.; Wolfert, J.

2014-01-01

Supply chains are being transformed into agile networks in response the increasing volatility of business environments. The dynamic nature of business collaboration in such networks imposes stringent demands on the enabling software systems. This paper proposes the application of a mass

Cluster Analysis of Customer Reviews Extracted from Web Pages

Directory of Open Access Journals (Sweden)

S. Shivashankar

2010-01-01

Full Text Available As e-commerce is gaining popularity day by day, the web has become an excellent source for gathering customer reviews / opinions by the market researchers. The number of customer reviews that a product receives is growing at very fast rate (It could be in hundreds or thousands. Customer reviews posted on the websites vary greatly in quality. The potential customer has to read necessarily all the reviews irrespective of their quality to make a decision on whether to purchase the product or not. In this paper, we make an attempt to assess are view based on its quality, to help the customer make a proper buying decision. The quality of customer review is assessed as most significant, more significant, significant and insignificant.A novel and effective web mining technique is proposed for assessing a customer review of a particular product based on the feature clustering techniques, namely, k-means method and fuzzy c-means method. This is performed in three steps : (1Identify review regions and extract reviews from it, (2 Extract and cluster the features of reviews by a clustering technique and then assign weights to the features belonging to each of the clusters (groups and (3 Assess the review by considering the feature weights and group belongingness. The k-means and fuzzy c-means clustering techniques are implemented and tested on customer reviews extracted from web pages. Performance of these techniques are analyzed.

AutoCAD platform customization user interface and beyond

CERN Document Server

Ambrosius, Lee

2014-01-01

Make AutoCAD your own with powerful personalization options Options for AutoCAD customization are typically the domain of administrators, but savvy users can perform their own customizations to personalize AutoCAD. Until recently, most users never thought to customize the AutoCAD platform to meet their specific needs, instead leaving it to administrators. If you are an AutoCAD user who wants to ramp up personalization options in your favorite software, AutoCAD Platform Customization: User Interface and Beyond is the perfect resource for you. Author Lee Ambrosius is recognized as a leader in Au

The study of the relationship between value creation and customer loyalty with the role of trust moderation and customer satisfaction in Sari hospitals.

Science.gov (United States)

Rahmani, Zienolabedin; Ranjbar, Mansour; Gara, Ali Asgar Nadi; Gorji, Mohammad Ali Heidari

2017-06-01

Healthcare providers are competitive, owing to heightened customers' awareness and expectations of health care services. The aim of this study was to determine the relationship between customer value creation and loyalty with mediator trust and customer satisfaction. This is a cross sectional survey study. Participants were 196 patients referred to private hospitals in Sari city, Iran from May to June 2014 which were selected by convenience sampling method. Data were collected using questionnaires. Data were analyzed using the structural equation modeling software Smart PLS. The results revealed a relationship between customer value creation and customer loyalty in a Sari city private hospital, and customer satisfaction and trust, mediate the relationship between customer value creation and customer loyalty. The results also revealed significant positive relationship between customer satisfaction and trust (p=0.000 r=0.585). customer satisfaction and trust mediate the relationship between customer value creation and customer loyalty.

In transit storage of radioactive material under national customs administration

International Nuclear Information System (INIS)

Fernandez Moreno, S.; Rodriguez, C.E.; Cesario, R.H.; Milsztain, C.; Pollach, L.; Liossa, R.

1998-01-01

A model of an 'in transit storage of radioactive materials' under National Customs Administration control is described account the relevant Custom House Legislation and the Nuclear Regulatory Standards in force in Argentina. Evaluation of the physical protection systems applied to the above mentioned storage by means of a software named 'IntruBuster' is also described. This software is routinely updated and is also used by the Nuclear Regulatory Authority to evaluate the adequacy of physical protection systems implemented at nuclear installations in the Country. The interaction with National and International related Organisations to minimise the probability of illicit trafficking of nuclear materials is another important aspect to be considered. This is particularly true in those cases in which the administration of these stores is privately operated. Finally, the paper described the experience obtained in the implementation of the above mentioned software as well as prosecution and control activities by the Custom House and the Nuclear Authority of Argentina. (authors)

AN IMPROVED COCOMO SOFTWARE COST ESTIMATION MODEL

African Journals Online (AJOL)

DJFLEX

developmental effort favourable to both software developers and customers, a standard effort multiplication factor(er) is introduced, to ... for recent changes in software engineering technology. The COCOMO .... application composition utilities.

Customer requirement modeling and mapping of numerical control machine

Directory of Open Access Journals (Sweden)

Zhongqi Sheng

2015-10-01

Full Text Available In order to better obtain information about customer requirement and develop products meeting customer requirement, it is necessary to systematically analyze and handle the customer requirement. This article uses the product service system of numerical control machine as research objective and studies the customer requirement modeling and mapping oriented toward configuration design. It introduces the conception of requirement unit, expounds the customer requirement decomposition rules, and establishes customer requirement model; it builds the house of quality using quality function deployment and confirms the weight of technical feature of product and service; it explores the relevance rules between data using rough set theory, establishes rule database, and solves the target value of technical feature of product. Using economical turning center series numerical control machine as an example, it verifies the rationality of proposed customer requirement model.

Risk reduction using DDP (Defect Detection and Prevention): Software support and software applications

Science.gov (United States)

Feather, M. S.

2001-01-01

Risk assessment and mitigation is the focus of the Defect Detection and Prevention (DDP) process, which has been applied to spacecraft technology assessments and planning, both hardware and software. DDP's major elements and their relevance to core requirement engineering concerns are summarized. The accompanying research demonstration illustrates DDP's tool support, and further customizations for application to software.

The study of the relationship between value creation and customer loyalty with the role of trust moderation and customer satisfaction in Sari hospitals

Science.gov (United States)

Rahmani, Zienolabedin; Ranjbar, Mansour; Gara, Ali Asgar Nadi; gorji, Mohammad Ali Heidari

2017-01-01

Background Healthcare providers are competitive, owing to heightened customers’ awareness and expectations of health care services. Objective The aim of this study was to determine the relationship between customer value creation and loyalty with mediator trust and customer satisfaction. Methods This is a cross sectional survey study. Participants were 196 patients referred to private hospitals in Sari city, Iran from May to June 2014 which were selected by convenience sampling method. Data were collected using questionnaires. Data were analyzed using the structural equation modeling software Smart PLS. Results The results revealed a relationship between customer value creation and customer loyalty in a Sari city private hospital, and customer satisfaction and trust, mediate the relationship between customer value creation and customer loyalty. The results also revealed significant positive relationship between customer satisfaction and trust (p=0.000 r=0.585). Conclusion customer satisfaction and trust mediate the relationship between customer value creation and customer loyalty. PMID:28848619

A framework for managing customer knowledge in retail industry

Directory of Open Access Journals (Sweden)

Sourav Mukherji

2012-06-01

Full Text Available Customer knowledge can be a critical source of competitive advantage in retail business. In this theoretical paper, three sources of customer knowledge are identified in the retail environment, namely customer transactions, customer interactions and customer communities of practice. Lessons for managing these three types of knowledge are derived from knowledge management practices of knowledge intensive service industries such as management consulting and software development. Finally, a decision model premised on consumer behaviour and purchase characteristics is proposed. The model would enable retailers to focus their knowledge management efforts to leverage the potential of customer knowledge for both productivity benefits and product innovation.

Oracle9i database gains traction among leading European customers

CERN Multimedia

2002-01-01

The Oracle Corporation software group, today announced that more than 600 customers worldwide have purchased Oracle9i Real Application Clusters. Some of the European customers include Austrian Railways, BACS, Bavarian Police Force, CERN, e-Spatial, Navision a/s and the North Rhine-Westphalia Police Force.

Features of complex networks in a free-software operating system

International Nuclear Information System (INIS)

Nair, Rajiv; Nagarjuna, G; Ray, Arnab K

2012-01-01

We propose a mathematical model to fit the degree distribution of directed dependency networks in free and open-source software. In this complex system, the intermediate scales of both the in-directed and out-directed dependency networks follow a power-law trend (specifically Zipf's law). Deviations from this feature are found both for the highly linked nodes, and the poorly linked nodes. This is due to finite-size effects in the networks, and the parameters needed to model finite-size behaviour make a quantitative distinction between the in-directed and out-directed networks. We also provide a model to describe the dynamic evolution of the network, and account for its saturation in the long-time limit.

Designing Customer Relationship Management Model in Hospital

OpenAIRE

Mohammad Abbaszadeh; Roohollah Askari; Morad Alizadeh; Mohammad Amin Bahrami

2017-01-01

Background: Customer relationship management is a modern marketing concept which is also considered as a successful business strategy. The present study aimed to design a customer relationship management model in the hospital. Methods: The study is an applied research performed in 2 phases of 1) texts investigation and 2) the experts' opinions to achieve consensus. Data were analyzed using SPSS 18 software along with descriptive statistics. Results: The designed model included areas of ...

A generic open-source software framework supporting scenario simulations in bioterrorist crises.

Science.gov (United States)

Falenski, Alexander; Filter, Matthias; Thöns, Christian; Weiser, Armin A; Wigger, Jan-Frederik; Davis, Matthew; Douglas, Judith V; Edlund, Stefan; Hu, Kun; Kaufman, James H; Appel, Bernd; Käsbohrer, Annemarie

2013-09-01

Since the 2001 anthrax attack in the United States, awareness of threats originating from bioterrorism has grown. This led internationally to increased research efforts to improve knowledge of and approaches to protecting human and animal populations against the threat from such attacks. A collaborative effort in this context is the extension of the open-source Spatiotemporal Epidemiological Modeler (STEM) simulation and modeling software for agro- or bioterrorist crisis scenarios. STEM, originally designed to enable community-driven public health disease models and simulations, was extended with new features that enable integration of proprietary data as well as visualization of agent spread along supply and production chains. STEM now provides a fully developed open-source software infrastructure supporting critical modeling tasks such as ad hoc model generation, parameter estimation, simulation of scenario evolution, estimation of effects of mitigation or management measures, and documentation. This open-source software resource can be used free of charge. Additionally, STEM provides critical features like built-in worldwide data on administrative boundaries, transportation networks, or environmental conditions (eg, rainfall, temperature, elevation, vegetation). Users can easily combine their own confidential data with built-in public data to create customized models of desired resolution. STEM also supports collaborative and joint efforts in crisis situations by extended import and export functionalities. In this article we demonstrate specifically those new software features implemented to accomplish STEM application in agro- or bioterrorist crisis scenarios.

Proceedings: Meeting customer needs with heat pumps, 1991

International Nuclear Information System (INIS)

1992-12-01

Electric heat pumps provide a growing number of residential and commercial customers with space heating and cooling as well as humidity control and water heating. Industrial customers use heat pump technology for energy-efficient, economical process heating and cooling. Heat pumps help utilities meet environmental protection needs and satisfy their load-shape objectives. The 1991 conference was held in Dallas on October 15--18, featuring 60 speakers representing electric utilities, consulting organizations, sponsoring organizations, and heat pump manufacturers. The speakers presented the latest information about heat pump markets, technologies, applications, trade ally programs, and relevant issues. Participants engaged in detailed discussions in ''breakout'' and parallel sessions and viewed more than 30 exhibits of heat pumps, software, and other products and services supporting heat pump installations and service. Electric utilities have the greatest vested interest in the sale of electric heat pumps and thus have responsibility to ensure quality installations through well-trained technicians, authoritative and accurate technical information, and wellinformed design professionals. The electric heat pump is an excellent tool for the electric utility industry's response to environmental and efficiency challenges as well as to competition from other fuel sources. Manufacturers are continually introducing new products and making research results available to meet these challenges. Industrial process heat pumps offer customers the ability to supply heat to process at a lower cost than heat supplied by primary-fuel-fired boilers. From the utility perspective these heat pumps offer an opportunity for a new electric year-round application

ServicePro. A comprehensive customer care tool for highly penetrated markets

International Nuclear Information System (INIS)

Weiner, B.

1997-01-01

Contemporary marketing measures focus on recruiting new customers as a means of boosting sales. As the share of the market occupied by natural gas increases, the more probable it is that there will be dissatisfied customers who are prepared to switch to other energy sources. Systematic customer care measures are therefore a necessity ServicePro is a customer care concept that has been developed in response to this need. Its three modules are technical, contractual and general customer care. Practical local implementation is assisted by database software and a manual containing tools and examples. Customer care activities also strengthen customer relations and improve the gas utility's image. (au)

Incorporating Level-2 PSA Feature of CONPAS into AIMS-PSA Software

International Nuclear Information System (INIS)

Han, Sang Hoon; Lim, Hogon; Ahn, Kwang Il

2014-01-01

CONPAS (CONtainment Performance Analysis System) utilizes a methodology to treat containment phenomena in detail like APET but in simple way. In mid 2000's, KAERI has developed very fast cut set generator FTREX and PC's OS (Operating system) has changed into Windows 95. Thus, KAERI has developed new Level-1 PSA software, called AIMS-PSA (Advanced Information Management System for PSA) to replace KIRAP. Recently, KAERI has been developing an integrated PSA platform, called OCEANS (On-line Consolidator and Evaluator of All mode risk for Nuclear System), for the risk assessment of all power modes and all hazards. CONPAS for Level-2 PSA was developed in 1990's using the Visual Basic 6.0 compiler which is not supported any more. It needs to be updated for the integrated PSA software framework. This paper describes a study to incorporate the features of CONPAS into AIMS-PSA. The basic idea is to follow the approach of CONPAS, but in the integrated way. Various approaches for Level-2 PSA have been used since WASH-1400. APET approach of NUREG-1150 study would be most comprehensive and complex methodology for containment event tree analysis. CONPAS is the Level-2 PSA software to utilize an approach to treat containment phenomena in detail like APET but in simple way. But, new Level-2 PSA software is required to develop more integrated PSA framework. A modified approach of CONPAS is developed and incorporated in AIMS-PSA software that can handle Level-1 and Level-2 PSA in the integrated way (from the viewpoint of event tree and fault tree). AIMS-PSA combines whole Level-2 PSA model to produce a One Top fault tree and to generate cut sets in the same way as Level-1 PSA. Quantification results of Level-2 PSA such as frequency for each STC can be calculated from the minimal cut sets

Enabling complex nanoscale pattern customization using directed self-assembly.

Science.gov (United States)

Doerk, Gregory S; Cheng, Joy Y; Singh, Gurpreet; Rettner, Charles T; Pitera, Jed W; Balakrishnan, Srinivasan; Arellano, Noel; Sanders, Daniel P

2014-12-16

Block copolymer directed self-assembly is an attractive method to fabricate highly uniform nanoscale features for various technological applications, but the dense periodicity of block copolymer features limits the complexity of the resulting patterns and their potential utility. Therefore, customizability of nanoscale patterns has been a long-standing goal for using directed self-assembly in device fabrication. Here we show that a hybrid organic/inorganic chemical pattern serves as a guiding pattern for self-assembly as well as a self-aligned mask for pattern customization through cotransfer of aligned block copolymer features and an inorganic prepattern. As informed by a phenomenological model, deliberate process engineering is implemented to maintain global alignment of block copolymer features over arbitrarily shaped, 'masking' features incorporated into the chemical patterns. These hybrid chemical patterns with embedded customization information enable deterministic, complex two-dimensional nanoscale pattern customization through directed self-assembly.

A Practical Introduction to HardwareSoftware Codesign

CERN Document Server

Schaumont, Patrick R

2013-01-01

This textbook provides an introduction to embedded systems design, with emphasis on integration of custom hardware components with software. The key problem addressed in the book is the following: how can an embedded systems designer strike a balance between flexibility and efficiency? The book describes how combining hardware design with software design leads to a solution to this important computer engineering problem. The book covers four topics in hardware/software codesign: fundamentals, the design space of custom architectures, the hardware/software interface and application examples. The book comes with an associated design environment that helps the reader to perform experiments in hardware/software codesign. Each chapter also includes exercises and further reading suggestions. Improvements in this second edition include labs and examples using modern FPGA environments from Xilinx and Altera, which make the material applicable to a greater number of courses where these tools are already in use.  Mo...

Terminological recommendations for software localization

Directory of Open Access Journals (Sweden)

Klaus-Dirk Schmitz

2012-08-01

Full Text Available After an explosive growth of data processing and software starting at the beginning of the 1980s, the software industry shifted toward a strong orientation in non-US markets at the beginning of the 1990s. Today we see the global marketing of software in almost all regions of the world. Since software is no longer used by IT experts only, and since European and national regulations require user interfaces, manuals and documentation to be provided in the language of the customer, the market for software translation, i.e. for software localization, is the fastest growing market in the translation business.

Terminological recommendations for software localization

Directory of Open Access Journals (Sweden)

Klaus-Dirk Schmitz

2009-03-01

Full Text Available After an explosive growth of data processing and software starting at the beginning of the 1980s, the software industry shifted toward a strong orientation in non-US markets at the beginning of the 1990s. Today we see the global marketing of software in almost all regions of the world. Since software is no longer used by IT experts only, and since European and national regulations require user interfaces, manuals and documentation to be provided in the language of the customer, the market for software translation, i.e. for software localization, is the fastest growing market in the translation business.

Software complex for geophysical data visualization

Science.gov (United States)

Kryukov, Ilya A.; Tyugin, Dmitry Y.; Kurkin, Andrey A.; Kurkina, Oxana E.

2013-04-01

feature of geophysical data is their size. Detailed maps used in the simulations are large, thus rendering in real time can be difficult task even for powerful modern computers. Therefore, the performance of the software complex is an important aspect of this work. Complex is based on the latest version of graphic API: Microsoft - DirectX 11, which reduces overhead and harness the power of modern hardware. Each geophysical calculation is the adjustment of the mathematical model for a particular case, so the architecture of the complex visualization is created with the scalability and the ability to customize visualization objects, for better visibility and comfort. In the present study, software complex 'GeoVisual' was developed. One of the main features of this research is the use of bleeding-edge techniques of computer graphics in scientific visualization. The research was supported by The Ministry of education and science of Russian Federation, project 14.B37.21.0642.

Customized News in Your Mailbox.

Science.gov (United States)

Rudich, Joe

1996-01-01

Customized Internet services deliver news and selected research via e-mail, fax, Web browser, or their own software. Some are clipping services while others are full-fledged online newspapers. Most charge a monthly subscription fee, but a few are free to registered users. Provides the addresses, cost, scope, and evaluation of eight services. (PEN)

The right stuff ... meeting your customer needs.

Science.gov (United States)

Rubin, P; Carrington, S

1999-11-01

Meeting (and exceeding) your customers' needs is a requirement for competing in the current business world. New tools and techniques must be employed to deal with the rapidly changing global environment. This article describes the success of a global supply chain integration project for a division of a large multinational corporation. A state-of-the-art ERP software package was implemented in conjunction with major process changes to improve the organization's ability to promise and deliver product to their customers.

A Discussion of the Software Quality Assurance Role

Science.gov (United States)

Kandt, Ronald Kirk

2010-01-01

The basic idea underlying this paper is that the conventional understanding of the role of a Software Quality Assurance (SQA) engineer is unduly limited. This is because few have asked who the customers of a SQA engineer are. Once you do this, you can better define what tasks a SQA engineer should perform, as well as identify the knowledge and skills that such a person should have. The consequence of doing this is that a SQA engineer can provide greater value to his or her customers. It is the position of this paper that a SQA engineer providing significant value to his or her customers must not only assume the role of an auditor, but also that of a software and systems engineer. This is because software engineers and their managers particularly value contributions that directly impact products and their development. These ideas are summarized as lessons learned, based on my experience at Jet Propulsion Laboratory (JPL).

IT-Driven Customer Service or Customer-Driven IT Service

DEFF Research Database (Denmark)

Damsgaard, J.; Hørlück, J.; Jensen, Christian Søndergaard

2005-01-01

This case deals with a large European financial institution that has built an extensive IT infrastructure to serve its multi channel approach to its customers at the same time as changing into a modern financial supermarket with a large portfolio of almost all financial services. Experience has...... a strong net presence; the changing role of the IT department, from being supplier of back office systems to delivering the storefront; the challenge of transforming several hundred existing legacy systems to a coherent and multi-layered, Internet-ready IT infrastructure; and modern software development...

AGSuite: Software to conduct feature analysis of artificial grammar learning performance.

Science.gov (United States)

Cook, Matthew T; Chubala, Chrissy M; Jamieson, Randall K

2017-10-01

To simplify the problem of studying how people learn natural language, researchers use the artificial grammar learning (AGL) task. In this task, participants study letter strings constructed according to the rules of an artificial grammar and subsequently attempt to discriminate grammatical from ungrammatical test strings. Although the data from these experiments are usually analyzed by comparing the mean discrimination performance between experimental conditions, this practice discards information about the individual items and participants that could otherwise help uncover the particular features of strings associated with grammaticality judgments. However, feature analysis is tedious to compute, often complicated, and ill-defined in the literature. Moreover, the data violate the assumption of independence underlying standard linear regression models, leading to Type I error inflation. To solve these problems, we present AGSuite, a free Shiny application for researchers studying AGL. The suite's intuitive Web-based user interface allows researchers to generate strings from a database of published grammars, compute feature measures (e.g., Levenshtein distance) for each letter string, and conduct a feature analysis on the strings using linear mixed effects (LME) analyses. The LME analysis solves the inflation of Type I errors that afflicts more common methods of repeated measures regression analysis. Finally, the software can generate a number of graphical representations of the data to support an accurate interpretation of results. We hope the ease and availability of these tools will encourage researchers to take full advantage of item-level variance in their datasets in the study of AGL. We moreover discuss the broader applicability of the tools for researchers looking to conduct feature analysis in any field.

SU-E-J-42: Customized Deformable Image Registration Using Open-Source Software SlicerRT

Energy Technology Data Exchange (ETDEWEB)

Gaitan, J Cifuentes; Chin, L; Pignol, J [Sunnybrook Health Sciences Centre, Toronto, Ontario (Canada); Kirby, N; Pouliot, J [UC San Francisco, San Francisco, CA (United States); Lasso, A; Pinter, C; Fichtinger, G [Queen' s University, Kingston, Ontario (Canada)

2014-06-01

Purpose: SlicerRT is a flexible platform that allows the user to incorporate the necessary images registration and processing tools to improve clinical workflow. This work validates the accuracy and the versatility of the deformable image registration algorithm of the free open-source software SlicerRT using a deformable physical pelvic phantom versus available commercial image fusion algorithms. Methods: Optical camera images of nonradiopaque markers implanted in an anatomical pelvic phantom were used to measure the ground-truth deformation and evaluate the theoretical deformations for several DIR algorithms. To perform the registration, full and empty bladder computed tomography (CT) images of the phantom were obtained and used as fixed and moving images, respectively. The DIR module, found in SlicerRT, used a B-spline deformable image registration with multiple optimization parameters that allowed customization of the registration including a regularization term that controlled the amount of local voxel displacement. The virtual deformation field at the center of the phantom was obtained and compared to the experimental ground-truth values. The parameters of SlicerRT were then varied to improve spatial accuracy. To quantify image similarity, the mean absolute difference (MAD) parameter using Hounsfield units was calculated. In addition, the Dice coefficient of the contoured rectum was evaluated to validate the strength of the algorithm to transfer anatomical contours. Results: Overall, SlicerRT achieved one of the lowest MAD values across the algorithm spectrum, but slightly smaller mean spatial errors in comparison to MIM software (MIM). On the other hand, SlicerRT created higher mean spatial errors than Velocity Medical Solutions (VEL), although obtaining an improvement on the DICE to 0.91. The large spatial errors were attributed to the poor contrast in the prostate bladder interface of the phantom. Conclusion: Based phantom validation, SlicerRT is capable of

Performance Evaluation of Software Routers with VPN Features

Directory of Open Access Journals (Sweden)

H. Redžović

2017-11-01

Full Text Available This paper presents implementation and analysis of the VPN software router which is based on Quagga and strongSwan open-source software tools. We validated the functionalities of strongSwan and Quagga in realistic environment which include scenarios with link failures. Also, we measured and analyzed the performance of encryption and hash algorithms supported by strongSwan software, in order to advise an optimal VPN configuration that provides the best performance.

Innovative Processes and Products for Mass Customization

DEFF Research Database (Denmark)

Blecker, Thorsten; Edwards, Kasper; Hvam, Lars

solution. The first part of the paper describes the product configuration software and service platform KoViP, developed by the CAD software provider ISD, Dortmund, in cooperation with the ITM chair of the University of Bochum and funded by the EU and the federal state of North Rhine-Westphalia. The main...... goal of KoViP was to create a modular, easy configurable, standard software platform and a suite of standard services for the knowledge acquisition and maintenance as well as for the implementation of product configurators in SMEs producing mass customized products. The second part of the contribution...

An algebraic approach to modeling in software engineering

International Nuclear Information System (INIS)

Loegel, C.J.; Ravishankar, C.V.

1993-09-01

Our work couples the formalism of universal algebras with the engineering techniques of mathematical modeling to develop a new approach to the software engineering process. Our purpose in using this combination is twofold. First, abstract data types and their specification using universal algebras can be considered a common point between the practical requirements of software engineering and the formal specification of software systems. Second, mathematical modeling principles provide us with a means for effectively analyzing real-world systems. We first use modeling techniques to analyze a system and then represent the analysis using universal algebras. The rest of the software engineering process exploits properties of universal algebras that preserve the structure of our original model. This paper describes our software engineering process and our experience using it on both research and commercial systems. We need a new approach because current software engineering practices often deliver software that is difficult to develop and maintain. Formal software engineering approaches use universal algebras to describe ''computer science'' objects like abstract data types, but in practice software errors are often caused because ''real-world'' objects are improperly modeled. There is a large semantic gap between the customer's objects and abstract data types. In contrast, mathematical modeling uses engineering techniques to construct valid models for real-world systems, but these models are often implemented in an ad hoc manner. A combination of the best features of both approaches would enable software engineering to formally specify and develop software systems that better model real systems. Software engineering, like mathematical modeling, should concern itself first and foremost with understanding a real system and its behavior under given circumstances, and then with expressing this knowledge in an executable form

Testing Software Development Project Productivity Model

Science.gov (United States)

Lipkin, Ilya

Software development is an increasingly influential factor in today's business environment, and a major issue affecting software development is how an organization estimates projects. If the organization underestimates cost, schedule, and quality requirements, the end results will not meet customer needs. On the other hand, if the organization overestimates these criteria, resources that could have been used more profitably will be wasted. There is no accurate model or measure available that can guide an organization in a quest for software development, with existing estimation models often underestimating software development efforts as much as 500 to 600 percent. To address this issue, existing models usually are calibrated using local data with a small sample size, with resulting estimates not offering improved cost analysis. This study presents a conceptual model for accurately estimating software development, based on an extensive literature review and theoretical analysis based on Sociotechnical Systems (STS) theory. The conceptual model serves as a solution to bridge organizational and technological factors and is validated using an empirical dataset provided by the DoD. Practical implications of this study allow for practitioners to concentrate on specific constructs of interest that provide the best value for the least amount of time. This study outlines key contributing constructs that are unique for Software Size E-SLOC, Man-hours Spent, and Quality of the Product, those constructs having the largest contribution to project productivity. This study discusses customer characteristics and provides a framework for a simplified project analysis for source selection evaluation and audit task reviews for the customers and suppliers. Theoretical contributions of this study provide an initial theory-based hypothesized project productivity model that can be used as a generic overall model across several application domains such as IT, Command and Control

CAX a software for automated spectrum analysis

International Nuclear Information System (INIS)

Zahn, Guilherme S.; Genezini, Frederico A.

2017-01-01

In this work, the scripting capabilities of Genie-2000 were used to develop a software that automatically analyses all spectrum files in either Ortec's CHN or Canberra's MCA or CNF formats in a folder, generating two output files: a print-ready text le (.DAT) and a Comma-Separated Values (.CSV) le which can be easily imported in any major spreadsheet software. This software, named CAX ('Convert and Analyse for eXcel'), uses Genie-2000's functions to import spectrum files into Genie's native CNF format and analyze the converted spectra. The software can also, if requested, import energy and FWHM calibrations from a stored calibrated spectrum. The print-ready output le (.DAT) is generated by Genie-2000 using a customized script, and the CSV le is generated by a custom-built DAT2CSV software which generates a CSV le that complies to the Brazilian standards, with commas as a decimal indicator and semicolons as eld separators. This software is already used in the daily routines in IPEN's Neutron Activation Laboratory, greatly reducing the time required for sample analyses, as well as reducing the possibility of transcription errors. (author)

31 CFR 545.505 - Importation of goods, software, or technology exported from the territory of Afghanistan...

Science.gov (United States)

2010-07-01

... applicant submits proof satisfactory to the U.S. Customs Service that the goods, software, or technology... satisfactory to the U.S. Customs Service of the location of goods, software, or technology outside the... 31 Money and Finance: Treasury 3 2010-07-01 2010-07-01 false Importation of goods, software, or...

National Software Reference Library (NSRL)

Science.gov (United States)

National Software Reference Library (NSRL) (PC database for purchase)   A collaboration of the National Institute of Standards and Technology (NIST), the National Institute of Justice (NIJ), the Federal Bureau of Investigation (FBI), the Defense Computer Forensics Laboratory (DCFL),the U.S. Customs Service, software vendors, and state and local law enforement organizations, the NSRL is a tool to assist in fighting crime involving computers.

Customer Intelligence Analytics on Social Networks

Directory of Open Access Journals (Sweden)

Brano MARKIĆ

2016-08-01

Full Text Available Discovering needs, habits and consumer behavior is the primary task of marketing analytics. It is necessary to integrate marketing and analytical skills with IT skills. Such knowledge integration allows access to data (structured and unstructured, their analysis and finding out information about the opinions, attitudes, needs and behavior of customers. In the paper is set the hypothesis that software tools can collect data (messages from social networks, analyze the content of messages and get to know the attitudes of customers about a product, service, tourist destination with the ultimate goal of improving customer relations. Experimental results are based on the analysis of the content of social network Facebook by using the package and function R language. This language showed a satisfactory application and development power in analysis of textual data on social networks for marketing analytics.

Experience Report: Introducing Kanban Into Automotive Software Project

Directory of Open Access Journals (Sweden)

Marek Majchrzak

2017-03-01

Full Text Available The boundaries between traditional and agile approach methods are disappearing. A significant number of software projects require a continuous implementation of tasks without dividing them into sprints or strict project phases. Customers expect more flexibility and responsiveness from software vendors in response to the ever-changing business environment. To achieve better results in this field, Capgemini has begun using the Lean philosophy and Kanban techniques. \\\\The following article illustrates examples of different uses of Kanban and the main stakeholder of the process. The article presents the main advantages of transparency and ways to improve the customer co-operation as well as stakeholder relationships. The Authors try to visualise all of the elements in the context of the project. \\\\There is also a discussion of different approaches in two software projects. The article fokuses on the main challenges and the evolutionary approach used. An attempt is made to answer the question how to convince both the team as well as the customer, and how to optimise ways to achieve great results.

AutoCAD platform customization user interface, AutoLISP, VBA, and beyond

CERN Document Server

Ambrosius, Lee

2015-01-01

Take control of AutoCAD to boost the speed, quality, and precision of your work Senior drafters and savvy users are increasingly taking AutoCAD customization out of the hands of system administrators, and taking control of their own workflow. In AutoCAD Platform Customization, Autodesk customization guru Lee Ambrosius walks you through a multitude of customization options using detailed tutorials and real-world examples applicable to AutoCAD, AutoCAD LT, Civil 3D, Plant 3D, and other programs built on the AutoCAD platform. By unleashing the full power of the software, you'll simplify and str

Relationship Marketing Through the Prism of Customer Loyalty

OpenAIRE

Bivainis, Juozas

2011-01-01

The paper sistemically analyzes two complex phenomena relevant to practice and science – mixture of relationship marketing and customer loyalty. The following fundamental aspects of these phenomena were analyzed: the historical context of relationship marketing and customer loyalty, content of relationship marketing at strategic and tactical levels, the most popular features of relationship marketing strategies, specifics of loyalty status change, the place of customer loyalty programs in mar...

Supervised Semi-Automated Data Analysis Software for Gas Chromatography / Differential Mobility Spectrometry (GC/DMS) Metabolomics Applications.

Science.gov (United States)

Peirano, Daniel J; Pasamontes, Alberto; Davis, Cristina E

2016-09-01

Modern differential mobility spectrometers (DMS) produce complex and multi-dimensional data streams that allow for near-real-time or post-hoc chemical detection for a variety of applications. An active area of interest for this technology is metabolite monitoring for biological applications, and these data sets regularly have unique technical and data analysis end user requirements. While there are initial publications on how investigators have individually processed and analyzed their DMS metabolomic data, there are no user-ready commercial or open source software packages that are easily used for this purpose. We have created custom software uniquely suited to analyze gas chromatograph / differential mobility spectrometry (GC/DMS) data from biological sources. Here we explain the implementation of the software, describe the user features that are available, and provide an example of how this software functions using a previously-published data set. The software is compatible with many commercial or home-made DMS systems. Because the software is versatile, it can also potentially be used for other similarly structured data sets, such as GC/GC and other IMS modalities.

Use of Commericially Available Software in an Attribute Measurement System

International Nuclear Information System (INIS)

MacArthur, Duncan W.; Bracken, David S.; Carrillo, Louis A.; Elmont, Timothy H.; Frame, Katherine C.; Hirsch, Karen L.

2005-01-01

A major issue in international safeguards of nuclear materials is the ability to verify that processes and materials in nuclear facilities are consistent with declaration without revealing sensitive information. An attribute measurement system (AMS) is a non-destructive assay (NDA) system that utilizes an information barrier to protect potentially sensitive information about the measurement item. A key component is the software utilized for operator interface, data collection, analysis, and attribute determination, as well as the operating system under which they are implemented. Historically, custom software has been used almost exclusively in transparency applications, and it is unavoidable that some amount of custom software is needed. The focus of this paper is to explore the extent to which commercially available software may be used and the relative merits.

GfaPy: a flexible and extensible software library for handling sequence graphs in Python.

Science.gov (United States)

Gonnella, Giorgio; Kurtz, Stefan

2017-10-01

GFA 1 and GFA 2 are recently defined formats for representing sequence graphs, such as assembly, variation or splicing graphs. The formats are adopted by several software tools. Here, we present GfaPy, a software package for creating, parsing and editing GFA graphs using the programming language Python. GfaPy supports GFA 1 and GFA 2, using the same interface and allows for interconversion between both formats. The software package provides a simple interface for custom record types, which is an important new feature of GFA 2 (compared to GFA 1). This enables new applications of the format. GfaPy is available open source at https://github.com/ggonnella/gfapy and installable via pip. gonnella@zbh.uni-hamburg.de. Supplementary data are available at Bioinformatics online. © The Author (2017). Published by Oxford University Press. All rights reserved. For Permissions, please email: journals.permissions@oup.com

Building Software with Gradle

CERN Multimedia

CERN. Geneva; Studer, Etienne

2014-01-01

In this presentation, we will give an overview of the key concepts and main features of Gradle, the innovative build system that has become the de-facto standard in the enterprise. We will cover task declaration and task graph execution, incremental builds, multi-project builds, dependency management, applying plugins, extracting reusable build logic, bootstrapping a build, and using the Gradle daemon. By the end of this talk, you will have a good understanding of what makes Gradle so powerful yet easy to use. You will also understand why companies like Pivotal, LinkedIn, Google, and other giants with complex builds count on Gradle. About the speakers Etienne is leading the Tooling Team at Gradleware. He has been working as a developer, architect, project manager, and CTO over the past 15 years. He has spent most of his time building software products from the ground up and successfully shipping them to happy customers. He had ...

Pragmatic quality metrics for evolutionary software development models

Science.gov (United States)

Royce, Walker

1990-01-01

Due to the large number of product, project, and people parameters which impact large custom software development efforts, measurement of software product quality is a complex undertaking. Furthermore, the absolute perspective from which quality is measured (customer satisfaction) is intangible. While we probably can't say what the absolute quality of a software product is, we can determine the relative quality, the adequacy of this quality with respect to pragmatic considerations, and identify good and bad trends during development. While no two software engineers will ever agree on an optimum definition of software quality, they will agree that the most important perspective of software quality is its ease of change. We can call this flexibility, adaptability, or some other vague term, but the critical characteristic of software is that it is soft. The easier the product is to modify, the easier it is to achieve any other software quality perspective. This paper presents objective quality metrics derived from consistent lifecycle perspectives of rework which, when used in concert with an evolutionary development approach, can provide useful insight to produce better quality per unit cost/schedule or to achieve adequate quality more efficiently. The usefulness of these metrics is evaluated by applying them to a large, real world, Ada project.

Exploring the effect of customer orientation on Dana insurance performance considering the intermediary role of customer relations and service quality management

Directory of Open Access Journals (Sweden)

Mokhtaran Mahrokh

2016-01-01

Full Text Available The aim of the present research was to explore the effect of customer orientation on Dana Insurance Company's performance with a focus on the intermediary role of managing customer relations and services quality. To this end, 180 Dana insurance representatives in Tehran, Iran were randomly sampled. As an applied study in terms of its goal, this research is carried out in a cross-sectional descriptive-survey design. The information was collected through literature review and a questionnaire with 55 items which was validated through expert panel. The reliability of the questionnaire was approved at 0.986 probability level as calculated using Cronbach's Alpha measure. Data analysis was performed at two descriptive and interpretative statistical levels using SPSS software program. The results from regression analysis indicated that customer orientation of Dana insurance company has a significant positive effect on marketing performance, financial performance, and organizational performance. In addition, customer orientation has a significant positive effect on Dana Insurance company's customer relationship management and service quality.

Pengaruh Customer Service Quality, Customer Perceived Value, Customer Satisfaction, Customer Trust Dan Switching Barriers Terhadap Customer Retention.

OpenAIRE

Hardjanti, Adiati; Amalia, Dinna

2014-01-01

Penelitian ini bertujuan untuk mengetahui pengaruh customer service quality, customer perceived value, customer satisfaction, customer trust dan switching barriers terhadap customer retention. Rancangan penelitian yang digunakan dalam penelitian ini adalah pengujian hipotesis (testing hypotesis). Pengambilan sampel dalam penelitian ini menggunakan teknik purposive sampling dan keseluruhan hipotesis diuji dengan metode structural equation modeling yang menggunakan Amos 7.0. Data dalam peneliti...

A Full-Featured User Friendly CO₂-EOR and Sequestration Planning Software

Energy Technology Data Exchange (ETDEWEB)

Savage, Bill [Nitec LLC, Denver, CO (United States)

2013-11-30

A Full-Featured, User Friendly CO₂-EOR and Sequestration Planning Software This project addressed the development of an integrated software solution that includes a graphical user interface, numerical simulation, visualization tools and optimization processes for reservoir simulation modeling of CO₂-EOR. The objective was to assist the industry in the development of domestic energy resources by expanding the application of CO₂-EOR technologies, and ultimately to maximize the CO₂} sequestration capacity of the U.S. The software resulted in a field-ready application for the industry to address the current CO₂-EOR technologies. The software has been made available to the public without restrictions and with user friendly operating documentation and tutorials. The software (executable only) can be downloaded from NITEC’s website at www.nitecllc.com. This integrated solution enables the design, optimization and operation of CO₂-EOR processes for small and mid-sized operators, who currently cannot afford the expensive, time intensive solutions that the major oil companies enjoy. Based on one estimate, small oil fields comprise 30% of the of total economic resource potential for the application of CO₂-EOR processes in the U.S. This corresponds to 21.7 billion barrels of incremental, technically recoverable oil using the current “best practices”, and 31.9 billion barrels using “next-generation” CO₂-EOR techniques. The project included a Case Study of a prospective CO₂-EOR candidate field in Wyoming by a small independent, Linc Energy Petroleum Wyoming, Inc. NITEC LLC has an established track record of developing innovative and user friendly software. The Principle Investigator is an experienced manager and engineer with expertise in software development, numerical techniques, and GUI applications. Unique, presently-proprietary NITEC technologies have been integrated

Software architecture to manage data acquisition for the Holifield Heavy-Ion Research Facility

International Nuclear Information System (INIS)

Atkins, W.H.

1982-01-01

Data acquisition for atomic and nuclear physics experiments requires that many different functions be involved in data handling in real-time. Although each experiment requires the same basic functions, many require an amount of customizing. The wide use of the Holifield Heavy Ion Research Facility demands that data acquisition software be flexible enough to accommodate a variety of experiment configurations and custom processing with minimal work. This paper discusses a software implementation which allows customizing and reconfiguring within a standard structure and standard user interface

CAX a software for automated spectrum analysis

Energy Technology Data Exchange (ETDEWEB)

Zahn, Guilherme S.; Genezini, Frederico A., E-mail: gzahn@ipen.br [Instituto de Pesquisas Energeticas e Nucleares (CRPq/IPEN/CNEN-SP), Sao Paulo, SP (Brazil). Centro do Reator de Pesquisas

2017-11-01

In this work, the scripting capabilities of Genie-2000 were used to develop a software that automatically analyses all spectrum files in either Ortec's CHN or Canberra's MCA or CNF formats in a folder, generating two output files: a print-ready text le (.DAT) and a Comma-Separated Values (.CSV) le which can be easily imported in any major spreadsheet software. This software, named CAX ('Convert and Analyse for eXcel'), uses Genie-2000's functions to import spectrum files into Genie's native CNF format and analyze the converted spectra. The software can also, if requested, import energy and FWHM calibrations from a stored calibrated spectrum. The print-ready output le (.DAT) is generated by Genie-2000 using a customized script, and the CSV le is generated by a custom-built DAT2CSV software which generates a CSV le that complies to the Brazilian standards, with commas as a decimal indicator and semicolons as eld separators. This software is already used in the daily routines in IPEN's Neutron Activation Laboratory, greatly reducing the time required for sample analyses, as well as reducing the possibility of transcription errors. (author)

Generic Accounting and Reporting Software for Research Reactors

International Nuclear Information System (INIS)

Jaernry, C.

2010-01-01

This poster will give a general description of a generic accounting and reporting software for research reactors. The program has been designed to be a powerful working tool for the operator. The software is designed to be extremely easy to handle and at the same time give the operator the maximal power of searches, calculations and reports that a modern advanced system can produce. The systems are designed to take make the relevant accountancy for the site and perform the reporting to IAEA in Code 10. Generic software for accounting and reporting for research and other smaller facilities is something that has been asked for by many parties. Software like this could be distributed to facilities in need of a powerful accountancy and reporting system for a much lower cost than the systems that is now custom made for these facilities. This will greatly increase the quality of accountancy at these facilities and the quality of the reporting to IAEA and other state offices etc. The software is based on our advanced custom made software series 'STAR' that has been in use in many places for more than a decade with successful use. (author)

Developing a communication model between banking services quality via mediating variables of quality of relationship with customers and satisfaction with customer loyalty: A case study of Tejarat Bank

Directory of Open Access Journals (Sweden)

Hossein Rahimi Koloor

2015-03-01

Full Text Available This study develops a communication model. The purpose of this research was designing a regression model and developing a structural equation modeling (SEM for earning loyalty of Tejarat Bank customers. Given this concept, a questionnaire was designed and distributed among branches of Tejarat Bank in Ardabil. The data analyzed using LISREL software within the framework of path analysis using SEM model. Research results suggested that the quality of banking services, customer satisfaction, and the quality of bank relationship with customers had the most effects on customer loyalty, respectively. The findings of the study are discussed in detail.

Application of computer graphics in the design of custom orthopedic implants.

Science.gov (United States)

Bechtold, J E

1986-10-01

Implementation of newly developed computer modelling techniques and computer graphics displays and software have greatly aided the orthopedic design engineer and physician in creating a custom implant with good anatomic conformity in a short turnaround time. Further advances in computerized design and manufacturing will continue to simplify the development of custom prostheses and enlarge their niche in the joint replacement market.

Calculation Software versus Illustration Software for Teaching Statistics

DEFF Research Database (Denmark)

Mortensen, Peter Stendahl; Boyle, Robin G.

1999-01-01

As personal computers have become more and more powerful, so have the software packages available to us for teaching statistics. This paper investigates what software packages are currently being used by progressive statistics instructors at university level, examines some of the deficiencies...... of such software, and indicates features that statistics instructors wish to have incorporated in software in the future. The basis of the paper is a survey of participants at ICOTS-5 (the Fifth International Conference on Teaching Statistics). These survey results, combined with the software based papers...

Are loyal customers profitable? : customer satisfaction, customer loyalty and customer profitability at the individual level

OpenAIRE

Helgesen, Øyvind

2000-01-01

Customer satisfaction is supposed to be positively related to profitability. This conception may be called “the paradigm of customer satisfaction”. Nevertheless, only a few studies have examined this fundamental relationship. Thus, evidence for this “much talked about relationship” is questioned. In this working paper the focus is on the individual customer with respect to the relationships between customer satisfaction, customer loyalty and customer profitability at the customer level. The f...

eSciMart: Web Platform for Scientific Software Marketplace

Science.gov (United States)

Kryukov, A. P.; Demichev, A. P.

2016-10-01

In this paper we suggest a design of a web marketplace where users of scientific application software and databases, presented in the form of web services, as well as their providers will have presence simultaneously. The model, which will be the basis for the web marketplace is close to the customer-to-customer (C2C) model, which has been successfully used, for example, on the auction sites such as eBay (ebay.com). Unlike the classical model of C2C the suggested marketplace focuses on application software in the form of web services, and standardization of API through which application software will be integrated into the web marketplace. A prototype of such a platform, entitled eSciMart, is currently being developed at SINP MSU.

BENEFITSEGMENTATION: Case of a National Bank's Customers in Indonesia

Directory of Open Access Journals (Sweden)

Ahnad Yunianto

2013-08-01

Full Text Available Fierce competition in Indonesian banking industry had forced banks to get closer to their customers in order to maintain their customer base. However, considering the banks limited resources and the market competition, raised question on which customers they should focus to serve. Benefit segmentation as one of the concept of market segmentation, provides a clear picture of which segment or type of customers the bank should focus. Undertaken in a national bank, this research was aimed to identify benefits desired by the customer in financial service; segments for the bank based on those benefits; and to identify whether there is a relationship between customers' demographics and their desired benefits. Factor analysis with principal component method was used to extract 29 banking attributes to a set of factors that capable to capture the main features of the responses. Cluster analysis was then applied to the dataset to identify whether a bundle of benefit might be sought by a specific customer segment. The last, chi-square test was applied to identify whether there is any correlation between the cluster and the demographic variables. Five factors (main benefits sought by the customers were found, namely:  safety-convenience; relational; bank's features; cost; and promotional incentives. Based on those factors, the customers could be classified into four segments, service-oriented (38.41%, rate sensitive (16.85%, incentive seekers (13.30%, and safety-convenience (31.44%. A significant correlation between demographic characteristics (gender, age, education, income, monthly spending, occupation, and number of children and desired customer benefits were found. Therefore, those demographic characteristics could be used to develop the customers' profiles.

Software for objective comparison of vocal acoustic features over weeks of audio recording: KLFromRecordingDays

Science.gov (United States)

Soderstrom, Ken; Alalawi, Ali

KLFromRecordingDays allows measurement of Kullback-Leibler (KL) distances between 2D probability distributions of vocal acoustic features. Greater KL distance measures reflect increased phonological divergence across the vocalizations compared. The software has been used to compare *.wav file recordings made by Sound Analysis Recorder 2011 of songbird vocalizations pre- and post-drug and surgical manipulations. Recordings from individual animals in *.wav format are first organized into subdirectories by recording day and then segmented into individual syllables uttered and acoustic features of these syllables using Sound Analysis Pro 2011 (SAP). KLFromRecordingDays uses syllable acoustic feature data output by SAP to a MySQL table to generate and compare "template" (typically pre-treatment) and "target" (typically post-treatment) probability distributions. These distributions are a series of virtual 2D plots of the duration of each syllable (as x-axis) to each of 13 other acoustic features measured by SAP for that syllable (as y-axes). Differences between "template" and "target" probability distributions for each acoustic feature are determined by calculating KL distance, a measure of divergence of the target 2D distribution pattern from that of the template. KL distances and the mean KL distance across all acoustic features are calculated for each recording day and output to an Excel spreadsheet. Resulting data for individual subjects may then be pooled across treatment groups and graphically summarized and used for statistical comparisons. Because SAP-generated MySQL files are accessed directly, data limits associated with spreadsheet output are avoided, and the totality of vocal output over weeks may be objectively analyzed all at once. The software has been useful for measuring drug effects on songbird vocalizations and assessing recovery from damage to regions of vocal motor cortex. It may be useful in studies employing other species, and as part of speech

Software for objective comparison of vocal acoustic features over weeks of audio recording: KLFromRecordingDays

Directory of Open Access Journals (Sweden)

Ken Soderstrom

2017-01-01

Full Text Available KLFromRecordingDays allows measurement of Kullback–Leibler (KL distances between 2D probability distributions of vocal acoustic features. Greater KL distance measures reflect increased phonological divergence across the vocalizations compared. The software has been used to compare *.wav file recordings made by Sound Analysis Recorder 2011 of songbird vocalizations pre- and post-drug and surgical manipulations. Recordings from individual animals in *.wav format are first organized into subdirectories by recording day and then segmented into individual syllables uttered and acoustic features of these syllables using Sound Analysis Pro 2011 (SAP. KLFromRecordingDays uses syllable acoustic feature data output by SAP to a MySQL table to generate and compare “template” (typically pre-treatment and “target” (typically post-treatment probability distributions. These distributions are a series of virtual 2D plots of the duration of each syllable (as x-axis to each of 13 other acoustic features measured by SAP for that syllable (as y-axes. Differences between “template” and “target” probability distributions for each acoustic feature are determined by calculating KL distance, a measure of divergence of the target 2D distribution pattern from that of the template. KL distances and the mean KL distance across all acoustic features are calculated for each recording day and output to an Excel spreadsheet. Resulting data for individual subjects may then be pooled across treatment groups and graphically summarized and used for statistical comparisons. Because SAP-generated MySQL files are accessed directly, data limits associated with spreadsheet output are avoided, and the totality of vocal output over weeks may be objectively analyzed all at once. The software has been useful for measuring drug effects on songbird vocalizations and assessing recovery from damage to regions of vocal motor cortex. It may be useful in studies employing other

AutoCAD platform customization VBA

CERN Document Server

Ambrosius, Lee

2015-01-01

Boost productivity and streamline your workflow with expert AutoCAD: VBA programming instruction AutoCAD Platform Customization: VBA is the definitive guide to personalizing AutoCAD and the various programs that run on the AutoCAD platform, including AutoCAD Architecture, Civil 3D, Plant 3D, and more. Written by an Autodesk insider with years of customization and programming experience, this book features detailed discussions backed by real-world examples and easy-to-follow tutorials that illustrate each step in the personalization process. Readers gain expert guidance toward managing layout

Software

Energy Technology Data Exchange (ETDEWEB)

Macedo, R.; Budd, G.; Ross, E.; Wells, P.

2010-07-15

The software section of this journal presented new software programs that have been developed to help in the exploration and development of hydrocarbon resources. Software provider IHS Inc. has made additions to its geological and engineering analysis software tool, IHS PETRA, a product used by geoscientists and engineers to visualize, analyze and manage well production, well log, drilling, reservoir, seismic and other related information. IHS PETRA also includes a directional well module and a decline curve analysis module to improve analysis capabilities in unconventional reservoirs. Petris Technology Inc. has developed a software to help manage the large volumes of data. PetrisWinds Enterprise (PWE) helps users find and manage wellbore data, including conventional wireline and MWD core data; analysis core photos and images; waveforms and NMR; and external files documentation. Ottawa-based Ambercore Software Inc. has been collaborating with Nexen on the Petroleum iQ software for steam assisted gravity drainage (SAGD) producers. Petroleum iQ integrates geology and geophysics data with engineering data in 3D and 4D. Calgary-based Envirosoft Corporation has developed a software that reduces the costly and time-consuming effort required to comply with Directive 39 of the Alberta Energy Resources Conservation Board. The product includes an emissions modelling software. Houston-based Seismic Micro-Technology (SMT) has developed the Kingdom software that features the latest in seismic interpretation. Holland-based Joa Oil and Gas and Calgary-based Computer Modelling Group have both supplied the petroleum industry with advanced reservoir simulation software that enables reservoir interpretation. The 2010 software survey included a guide to new software applications designed to facilitate petroleum exploration, drilling and production activities. Oil and gas producers can use the products for a range of functions, including reservoir characterization and accounting. In

Advanced customization in architectural design and construction

CERN Document Server

Naboni, Roberto

2015-01-01

This book presents the state of the art in advanced customization within the sector of architectural design and construction, explaining important new technologies that are boosting design, product and process innovation and identifying the challenges to be confronted as we move toward a mass customization construction industry. Advanced machinery and software integration are discussed, as well as an overview of the manufacturing techniques offered through digital methods that are acquiring particular significance within the field of digital architecture. CNC machining, Robotic Fabrication, and Additive Manufacturing processes are all clearly explained, highlighting their ability to produce personalized architectural forms and unique construction components. Cutting-edge case studies in digitally fabricated architectural realizations are described and, looking towards the future, a new model of 100% customized architecture for design and construction is presented. The book is an excellent guide to the profoun...

gr-MRI: A software package for magnetic resonance imaging using software defined radios

Science.gov (United States)

Hasselwander, Christopher J.; Cao, Zhipeng; Grissom, William A.

2016-09-01

The goal of this work is to develop software that enables the rapid implementation of custom MRI spectrometers using commercially-available software defined radios (SDRs). The developed gr-MRI software package comprises a set of Python scripts, flowgraphs, and signal generation and recording blocks for GNU Radio, an open-source SDR software package that is widely used in communications research. gr-MRI implements basic event sequencing functionality, and tools for system calibrations, multi-radio synchronization, and MR signal processing and image reconstruction. It includes four pulse sequences: a single-pulse sequence to record free induction signals, a gradient-recalled echo imaging sequence, a spin echo imaging sequence, and an inversion recovery spin echo imaging sequence. The sequences were used to perform phantom imaging scans with a 0.5 Tesla tabletop MRI scanner and two commercially-available SDRs. One SDR was used for RF excitation and reception, and the other for gradient pulse generation. The total SDR hardware cost was approximately 2000. The frequency of radio desynchronization events and the frequency with which the software recovered from those events was also measured, and the SDR's ability to generate frequency-swept RF waveforms was validated and compared to the scanner's commercial spectrometer. The spin echo images geometrically matched those acquired using the commercial spectrometer, with no unexpected distortions. Desynchronization events were more likely to occur at the very beginning of an imaging scan, but were nearly eliminated if the user invoked the sequence for a short period before beginning data recording. The SDR produced a 500 kHz bandwidth frequency-swept pulse with high fidelity, while the commercial spectrometer produced a waveform with large frequency spike errors. In conclusion, the developed gr-MRI software can be used to develop high-fidelity, low-cost custom MRI spectrometers using commercially-available SDRs.

COSTMODL - AN AUTOMATED SOFTWARE DEVELOPMENT COST ESTIMATION TOOL

Science.gov (United States)

Roush, G. B.

1994-01-01

The cost of developing computer software consumes an increasing portion of many organizations' budgets. As this trend continues, the capability to estimate the effort and schedule required to develop a candidate software product becomes increasingly important. COSTMODL is an automated software development estimation tool which fulfills this need. Assimilating COSTMODL to any organization's particular environment can yield significant reduction in the risk of cost overruns and failed projects. This user-customization capability is unmatched by any other available estimation tool. COSTMODL accepts a description of a software product to be developed and computes estimates of the effort required to produce it, the calendar schedule required, and the distribution of effort and staffing as a function of the defined set of development life-cycle phases. This is accomplished by the five cost estimation algorithms incorporated into COSTMODL: the NASA-developed KISS model; the Basic, Intermediate, and Ada COCOMO models; and the Incremental Development model. This choice affords the user the ability to handle project complexities ranging from small, relatively simple projects to very large projects. Unique to COSTMODL is the ability to redefine the life-cycle phases of development and the capability to display a graphic representation of the optimum organizational structure required to develop the subject project, along with required staffing levels and skills. The program is menu-driven and mouse sensitive with an extensive context-sensitive help system that makes it possible for a new user to easily install and operate the program and to learn the fundamentals of cost estimation without having prior training or separate documentation. The implementation of these functions, along with the customization feature, into one program makes COSTMODL unique within the industry. COSTMODL was written for IBM PC compatibles, and it requires Turbo Pascal 5.0 or later and Turbo

Customer profiles : extracting usage models from log files

NARCIS (Netherlands)

Janeski, Miroslav

2014-01-01

The project "Customer Profiles" is executed under supervision of the Embedded System Innovation by TNO (TNO-ESI) at ASML. The project was a full-time, nine-month graduation assignment in the context of a post-master program in Software Technology offered by the Eindhoven University of Technology.

Software Architecture Evolution

Science.gov (United States)

Barnes, Jeffrey M.

2013-01-01

Many software systems eventually undergo changes to their basic architectural structure. Such changes may be prompted by new feature requests, new quality attribute requirements, changing technology, or other reasons. Whatever the causes, architecture evolution is commonplace in real-world software projects. Today's software architects, however,…

Remote measurement methods for 3-D modeling purposes using BAE Systems' Software

Science.gov (United States)

Walker, Stewart; Pietrzak, Arleta

2015-06-01

Efficient, accurate data collection from imagery is the key to an economical generation of useful geospatial products. Incremental developments of traditional geospatial data collection and the arrival of new image data sources cause new software packages to be created and existing ones to be adjusted to enable such data to be processed. In the past, BAE Systems' digital photogrammetric workstation, SOCET SET®, met fin de siècle expectations in data processing and feature extraction. Its successor, SOCET GXP®, addresses today's photogrammetric requirements and new data sources. SOCET GXP is an advanced workstation for mapping and photogrammetric tasks, with automated functionality for triangulation, Digital Elevation Model (DEM) extraction, orthorectification and mosaicking, feature extraction and creation of 3-D models with texturing. BAE Systems continues to add sensor models to accommodate new image sources, in response to customer demand. New capabilities added in the latest version of SOCET GXP facilitate modeling, visualization and analysis of 3-D features.

How the NWC handles software as product

Energy Technology Data Exchange (ETDEWEB)

Vinson, D.

1997-11-01

This tutorial provides a hands-on view of how the Nuclear Weapons Complex project should be handling (or planning to handle) software as a product in response to Engineering Procedure 401099. The SQAS has published the document SQAS96-002, Guidelines for NWC Processes for Handling Software Product, that will be the basis for the tutorial. The primary scope of the tutorial is on software products that result from weapons and weapons-related projects, although the information presented is applicable to many software projects. Processes that involve the exchange, review, or evaluation of software product between or among NWC sites, DOE, and external customers will be described.

Modernization of software quality assurance

Science.gov (United States)

Bhaumik, Gokul

1988-01-01

The customers satisfaction depends not only on functional performance, it also depends on the quality characteristics of the software products. An examination of this quality aspect of software products will provide a clear, well defined framework for quality assurance functions, which improve the life-cycle activities of software development. Software developers must be aware of the following aspects which have been expressed by many quality experts: quality cannot be added on; the level of quality built into a program is a function of the quality attributes employed during the development process; and finally, quality must be managed. These concepts have guided our development of the following definition for a Software Quality Assurance function: Software Quality Assurance is a formal, planned approach of actions designed to evaluate the degree of an identifiable set of quality attributes present in all software systems and their products. This paper is an explanation of how this definition was developed and how it is used.

Identification of effective factors on customer loyalty with mobile industry

Directory of Open Access Journals (Sweden)

Soheila Sardar Donighi

2013-08-01

Full Text Available Customers or clients are counted to be reasons for existence and continuation of life of every organization and, therefore, it is essential to review various aspects of customer satisfaction. Many customers may seem to be satisfied but they may switch to competitor companies for various reasons. Loyal customers constitute a major factor for organizational successes and there are many attempts to create loyal customers. The customer loyalty was defined as commitment of customers to deal with a particular organization or buy given goods repeatedly. During the present research, the researcher engages in the evaluation of factors effective on satisfaction and loyalty of customers and in the study of their interactions, using the famous American Model of Customer Satisfaction. Major variables of such pattern are as follows: customer expectations, perceived quality, perceived value, customer satisfaction, Repurchase Likelihood, Price Tolerance changes and customer complaint. In this study, 384 cell-phone users were randomly selected from different departments of North Tehran Branch of Islamic Azad University. Valuable data were gathered by closed response questionnaire. Afterward we derived eleven correlations between different parameters by using structural equation modeling. Finally, all of suppositions were confirmed by confidence level up to 95%. In addition, the SPSS and XLSTAT PLS software packages are utilized in the process and analysis of data and investigation of study's hypotheses and necessary analyses have been done.

Current Comparative Table (CCT) automates customized searches of dynamic biological databases.

Science.gov (United States)

Landsteiner, Benjamin R; Olson, Michael R; Rutherford, Robert

2005-07-01

The Current Comparative Table (CCT) software program enables working biologists to automate customized bioinformatics searches, typically of remote sequence or HMM (hidden Markov model) databases. CCT currently supports BLAST, hmmpfam and other programs useful for gene and ortholog identification. The software is web based, has a BioPerl core and can be used remotely via a browser or locally on Mac OS X or Linux machines. CCT is particularly useful to scientists who study large sets of molecules in today's evolving information landscape because it color-codes all result files by age and highlights even tiny changes in sequence or annotation. By empowering non-bioinformaticians to automate custom searches and examine current results in context at a glance, CCT allows a remote database submission in the evening to influence the next morning's bench experiment. A demonstration of CCT is available at http://orb.public.stolaf.edu/CCTdemo and the open source software is freely available from http://sourceforge.net/projects/orb-cct.

A user-friendly LabVIEW software platform for grating based X-ray phase-contrast imaging.

Science.gov (United States)

Wang, Shenghao; Han, Huajie; Gao, Kun; Wang, Zhili; Zhang, Can; Yang, Meng; Wu, Zhao; Wu, Ziyu

2015-01-01

X-ray phase-contrast imaging can provide greatly improved contrast over conventional absorption-based imaging for weakly absorbing samples, such as biological soft tissues and fibre composites. In this study, we introduced an easy and fast way to develop a user-friendly software platform dedicated to the new grating-based X-ray phase-contrast imaging setup at the National Synchrotron Radiation Laboratory of the University of Science and Technology of China. The control of 21 motorized stages, of a piezoelectric stage and of an X-ray tube are achieved with this software, it also covers image acquisition with a flat panel detector for automatic phase stepping scan. Moreover, a data post-processing module for signals retrieval and other custom features are in principle available. With a seamless integration of all the necessary functions in one software package, this platform greatly facilitate users' activities during experimental runs with this grating based X-ray phase contrast imaging setup.

Software as a Service - Common Service Bus (SAAS-CSB)

OpenAIRE

Swaminathan, R.; Karnavel, K.

2013-01-01

Software-as-a-Service (SaaS) is a form of cloud computing that relieves the user from the concern of hardware, software installation and management. It is an emerging business model that delivers software applications to the users through Web-based technology. Software vendors have varying requirements and SaaS applications most typically support such requirements. The various applications used by unique customers in a single instance are known as Multi-Tenancy. There would be a delay in serv...

Emergent interfaces for feature modularization

CERN Document Server

Ribeiro, Márcio; Brabrand, Claus

2014-01-01

Developers frequently introduce errors into software systems when they fail to recognise module dependencies. Using forty-three software families and Software Product Lines (SPLs), where the majority are commonly used in industrial practice, the authors reports on the feature modularization problem and provides a study of how often it may occur in practice. To solve the problem they present the concept of emergent feature modularization which aims to establish contracts between features to prevent developers from breaking other features when performing a maintenance task.

Customer Loyalty and Customer Relationship Management

Science.gov (United States)

Zhang, Pengwei; Li, Min; Jiao, Xiaojing; Zhou, Ruijin

The contemporary company attaches great importance to marketing relationship and customer relations is the core of this relationship. Further, customer satisfaction and loyalty is the core of the customer relationship management. Sometimes, high customer satisfaction causes low profit because enterprises do not realize that strengthening the loyalty of the aimed customer is the key of customer relationship management.

7. annual software survey 2009

Energy Technology Data Exchange (ETDEWEB)

Anon.

2009-07-15

This article presented a guide to new software applications designed to facilitate petroleum exploration, drilling and production activities. Oil and gas producers can use the products for a range of functions, including reservoir characterization and accounting. In addition to a description of the software application, this article listed the name of software providers and the new features available in each product. The featured software developed by Calgary-based providers included: OpenInvoice software developed by DO2 Technologies Inc; oil and gas solutions by Energy Navigator; WellSpring planning system by Enersight; Entero MOSAIC and Entero ONE software packages by Entero Corporation; Emission Manager by Envirosoft Corporation; ResSurveil, ResBalance and ResAssist by Epic Consulting Services Ltd.; OMNI 3D, VISTA 2D/3D seismic software by Gedco; geoSCOUT, petroCUBE and gDC by GeoLOGIC Systems Ltd.; IHS AccuMap and PETRA by IHS; WELLFLO, PIPEFLO and FORGAS wellbore solutions by Neotec; AFENexus, FANexus, GeoNexus, JVNexus, PANexus software by Pandell Technology Corporation; Oil and gas solutions by the Risk Advisory division of SAS; Petrel, ECLIPSE, Avocet, Osprey and Merak by Schlumberger Information Solutions; esi.manage and esi.executive by 3esi; and STABView, ROCKSBank by Weatherford Advanced Geotechnology. The featured software developed by Texas-based providers included the HTRI Xchanger Suite by Heat Transfer Research Inc.; the RFID-based asset tracking system by Merrick Systems; oil and gas solutions by Neuralog Inc.; geoscience data programs by OpenSpirit; and oil and gas solutions by Seismic Micro-Technology Inc. The featured software developed by Vancouver-based providers included the oil and gas solutions by Sustainet Software Solutions Inc.

Software important to safety in nuclear power plants

International Nuclear Information System (INIS)

1994-01-01

The report provides guidance on current practices, documenting their strengths and weaknesses for dealing with the important issues of software engineering that nuclear power plant system designers, software producers and regulators are facing. The focus of the report is on safety critical applications of general purpose processors controlled by custom developed software; however, it should also have application in safety related applications and for other types of computers. In addition to system designers, software producers and regulators, the intended readership of this report includes users of software based systems, who should be aware of the relevant issues in specifying and obtaining software for systems important to safety. Refs, 1 fig., tabs

A Value-Based Business Approach to Product Line Software Engineering

Directory of Open Access Journals (Sweden)

Raman K. Agrawalla

2009-08-01

Full Text Available The present conceptual paper is an attempt to provide a Value-Based Business Approach (VBBA to product line software engineering. It argues that Product line software engineering should be seen as a system and considered as a means towards the end of appropriating more and more value for the business firm; contingent upon the fact that it provides value to customer and customer's customers operating its value creating system with agility, speed, economy and innovation; getting governed by the positive sum value creation outlook and guided by value- based management. With our value-based business triad, the product line engineering process can hope to achieve simultaneously value, variety and volume, product differentiation and cost leadership enabling the business firm to land on the virtuous value spiral.

Maximize Your Investment 10 Key Strategies for Effective Packaged Software Implementations

CERN Document Server

Beaubouef, Grady Brett

2009-01-01

This is a handbook covering ten principles for packaged software implementations that project managers, business owners, and IT developers should pay attention to. The book also has practical real-world coverage including a sample agenda for conducting business solution modeling, customer case studies, and a road map to implement guiding principles. This book is aimed at enterprise architects, development leads, project managers, business systems analysts, business systems owners, and anyone who wants to implement packaged software effectively. If you are a customer looking to implement COTS s

Application of text mining for customer evaluations in commercial banking

Science.gov (United States)

Tan, Jing; Du, Xiaojiang; Hao, Pengpeng; Wang, Yanbo J.

2015-07-01

Nowadays customer attrition is increasingly serious in commercial banks. To combat this problem roundly, mining customer evaluation texts is as important as mining customer structured data. In order to extract hidden information from customer evaluations, Textual Feature Selection, Classification and Association Rule Mining are necessary techniques. This paper presents all three techniques by using Chinese Word Segmentation, C5.0 and Apriori, and a set of experiments were run based on a collection of real textual data that includes 823 customer evaluations taken from a Chinese commercial bank. Results, consequent solutions, some advice for the commercial bank are given in this paper.

Software Atom: An approach towards software components structuring to improve reusability

Directory of Open Access Journals (Sweden)

Muhammad Hussain Mughal

2017-12-01

Full Text Available Diversity of application domain compelled to design sustainable classification scheme for significantly amassing software repository. The atomic reusable software components are articulated to improve the software component reusability in volatile industry.  Numerous approaches of software classification have been proposed over past decades. Each approach has some limitations related to coupling and cohesion. In this paper, we proposed a novel approach by constituting the software based on radical functionalities to improve software reusability. We analyze the element's semantics in Periodic Table used in chemistry to design our classification approach, and present this approach using tree-based classification to curtail software repository search space complexity and further refined based on semantic search techniques. We developed a Global unique Identifier (GUID for indexing the functions and related components. We have exploited the correlation between chemistry element and software elements to simulate one to one mapping between them. Our approach is inspired from sustainability chemical periodic table. We have proposed software periodic table (SPT representing atomic software components extracted from real application software. Based on SPT classified repository tree parsing & extraction to enable the user to program their software by customizing the ingredients of software requirements. The classified repository of software ingredients assist user to exploits their requirements to software engineer and enable requirement engineer to develop a rapid large-scale prototype with great essence. Furthermore, we would predict the usability of the categorized repository based on feedback of users.  The continuous evolution of that proposed repository will be fine-tuned based on utilization and SPT would be gradually optimized by ant colony optimization techniques. Succinctly would provoke automating the software development process.

Integrated SCM/PDM/CRM and delivery of software products to 160.000 customers

NARCIS (Netherlands)

R.L. Jansen (Remy); G.C. Ballintijn (Gerco); S. Brinkkemper; A. van Nieuwland

2004-01-01

textabstractThe release and deployment of enterprise application software is a potentially complex task for software vendors. This complexity can unfortunately result in a significant amount of work and risk. This paper presents a case study of a product software vendor that tries to reduce this

The Application of Industry 4.0 in Customized Furniture Manufacturing Industry

OpenAIRE

Wang Lin; He Jinfeng; Xu Songjie

2017-01-01

In the background of industrial 4.0, this paper analyzes the developmental road about customized furniture factory. Based on the concepts and features of industry 4.0, this paper analyzes the composition of the customized furniture factory, the main operation system and the operation process of the intelligent customized furniture factory. In order to achieve efficient and accurate production targets, intelligent customized furniture factory should be set up through the establishment of cyber...

A Mechanism of Modeling and Verification for SaaS Customization Based on TLA

Science.gov (United States)

Luan, Shuai; Shi, Yuliang; Wang, Haiyang

With the gradually mature of SOA and the rapid development of Internet, SaaS has become a popular software service mode. The customized action of SaaS is usually subject to internal and external dependency relationships. This paper first introduces a method for modeling customization process based on Temporal Logic of Actions, and then proposes a verification algorithm to assure that each step in customization will not cause unpredictable influence on system and follow the related rules defined by SaaS provider.

Addressing Software Security

Science.gov (United States)

Bailey, Brandon

2015-01-01

Historically security within organizations was thought of as an IT function (web sites/servers, email, workstation patching, etc.) Threat landscape has evolved (Script Kiddies, Hackers, Advanced Persistent Threat (APT), Nation States, etc.) Attack surface has expanded -Networks interconnected!! Some security posture factors Network Layer (Routers, Firewalls, etc.) Computer Network Defense (IPS/IDS, Sensors, Continuous Monitoring, etc.) Industrial Control Systems (ICS) Software Security (COTS, FOSS, Custom, etc.)

Application of clustering for customer segmentation in private banking

Science.gov (United States)

Yang, Xuan; Chen, Jin; Hao, Pengpeng; Wang, Yanbo J.

2015-07-01

With fierce competition in banking industry, more and more banks have realised that accurate customer segmentation is of fundamental importance, especially for the identification of those high-value customers. In order to solve this problem, we collected real data about private banking customers of a commercial bank in China, conducted empirical analysis by applying K-means clustering technique. When determine the K value, we propose a mechanism that meet both academic requirements and practical needs. Through K-means clustering, we successfully segmented the customers into three categories, and features of each group have been illustrated in details.

Software Process Improvement Journey: IBM Australia Application Management Services

Science.gov (United States)

2005-03-01

See Section 5.1.2) - Client Relationship Management ( CRM ) processes-specifically, Solution Design and Solution Delivery - Worldwide Project Management ...plex systems life-cycle management , rapid solutions development, custom development, package selection and implementation, maintenance, minor...CarnegieMellon ___ Software Engineering Institute Software Process Improvement Journey: IBM Australia Application Management Services Robyn Nichols

Three-dimensional body scanning system for apparel mass-customization

Science.gov (United States)

Xu, Bugao; Huang, Yaxiong; Yu, Weiping; Chen, Tong

2002-07-01

Mass customization is a new manufacturing trend in which mass-market products (e.g., apparel) are quickly modified one at a time based on customers' needs. It is an effective competing strategy for maximizing customers' satisfaction and minimizing inventory costs. An automatic body measurement system is essential for apparel mass customization. This paper introduces the development of a body scanning system, body size extraction methods, and body modeling algorithms. The scanning system utilizes the multiline triangulation technique to rapidly acquire surface data on a body, and provides accurate body measurements, many of which are not available with conventional methods. Cubic B-spline curves are used to connect and smooth body curves. From the scanned data, a body form can be constructed using linear Coons surfaces. The body form can be used as a digital model of the body for 3-D garment design and for virtual try-on of a designed garment. This scanning system and its application software enable apparel manufacturers to provide custom design services to consumers seeking personal-fit garments.

A Reconfigurable Simulation-Based Test System for Automatically Assessing Software Operating Skills

Science.gov (United States)

Su, Jun-Ming; Lin, Huan-Yu

2015-01-01

In recent years, software operating skills, the ability in computer literacy to solve problems using specific software, has become much more important. A great deal of research has also proven that students' software operating skills can be efficiently improved by practicing customized virtual and simulated examinations. However, constructing…

Effective factors on mobile phone customer satisfaction

Directory of Open Access Journals (Sweden)

Hamed Mohafez

2012-01-01

Full Text Available Cellular phone is one of the most profitable industries in the world and especially in middle east regions. There is a growing competition among different firms in this market and the market share is exchanged very quickly depending on the features and equipments introduced. Customer satisfaction plays an important role on retaining present marker share or absorbing new customers. In this paper, we present an empirical study to measure the effects of different factors influencing customer satisfaction such as the effect of perceived expectations on perceived quality and the effect of perceived expectation on perceived value. The survey is performed among customers who live in Tehran, the capital city of Iran and it shows there are some meaningful and positive relationship between perceived expectations and other factors such as perceived quality and perceived value. There is also positive relationship between perceived quality and perceived value. perceived expectation and customer satisfaction.

A software solution for recording circadian oscillator features in time-lapse live cell microscopy.

Science.gov (United States)

Sage, Daniel; Unser, Michael; Salmon, Patrick; Dibner, Charna

2010-07-06

Fluorescent and bioluminescent time-lapse microscopy approaches have been successfully used to investigate molecular mechanisms underlying the mammalian circadian oscillator at the single cell level. However, most of the available software and common methods based on intensity-threshold segmentation and frame-to-frame tracking are not applicable in these experiments. This is due to cell movement and dramatic changes in the fluorescent/bioluminescent reporter protein during the circadian cycle, with the lowest expression level very close to the background intensity. At present, the standard approach to analyze data sets obtained from time lapse microscopy is either manual tracking or application of generic image-processing software/dedicated tracking software. To our knowledge, these existing software solutions for manual and automatic tracking have strong limitations in tracking individual cells if their plane shifts. In an attempt to improve existing methodology of time-lapse tracking of a large number of moving cells, we have developed a semi-automatic software package. It extracts the trajectory of the cells by tracking theirs displacements, makes the delineation of cell nucleus or whole cell, and finally yields measurements of various features, like reporter protein expression level or cell displacement. As an example, we present here single cell circadian pattern and motility analysis of NIH3T3 mouse fibroblasts expressing a fluorescent circadian reporter protein. Using Circadian Gene Express plugin, we performed fast and nonbiased analysis of large fluorescent time lapse microscopy datasets. Our software solution, Circadian Gene Express (CGE), is easy to use and allows precise and semi-automatic tracking of moving cells over longer period of time. In spite of significant circadian variations in protein expression with extremely low expression levels at the valley phase, CGE allows accurate and efficient recording of large number of cell parameters, including

HORACE: Software for the analysis of data from single crystal spectroscopy experiments at time-of-flight neutron instruments

International Nuclear Information System (INIS)

Ewings, R.A.; Buts, A.; Le, M.D.; Duijn, J. van; Bustinduy, I.; Perring, T.G.

2016-01-01

The HORACE suite of programs has been developed to work with large multiple-measurement data sets collected from time-of-flight neutron spectrometers equipped with arrays of position-sensitive detectors. The software allows exploratory studies of the four dimensions of reciprocal space and excitation energy to be undertaken, enabling multi-dimensional subsets to be visualized, algebraically manipulated, and models for the scattering to simulated or fitted to the data. The software is designed to be an extensible framework, thus allowing user-customized operations to be performed on the data. Examples of the use of its features are given for measurements exploring the spin waves of the simple antiferromagnet RbMnF_3 and ferromagnetic iron, and the phonons in URu_2Si_2.

HORACE: Software for the analysis of data from single crystal spectroscopy experiments at time-of-flight neutron instruments

Energy Technology Data Exchange (ETDEWEB)

Ewings, R.A.; Buts, A.; Le, M.D. [ISIS Facility, STFC Rutherford Appleton Laboratory, Harwell Campus, Didcot OX11 0QX (United Kingdom); Duijn, J. van [Departamento de Mecánica, Universidad de Córdoba, 14071 Córdoba (Spain); Bustinduy, I. [ESS Bilbao, Poligono Ugaldeguren III, Pol. A, 7B - 48170 Zamudio, Bizkaia – País Vasco (Spain); Perring, T.G., E-mail: toby.perring@stfc.ac.uk [ISIS Facility, STFC Rutherford Appleton Laboratory, Harwell Campus, Didcot OX11 0QX (United Kingdom); London Centre for Nanotechnology and Department of Physics and Astronomy, University College London, Gower Street, London WC1E 6BT (United Kingdom)

2016-10-21

The HORACE suite of programs has been developed to work with large multiple-measurement data sets collected from time-of-flight neutron spectrometers equipped with arrays of position-sensitive detectors. The software allows exploratory studies of the four dimensions of reciprocal space and excitation energy to be undertaken, enabling multi-dimensional subsets to be visualized, algebraically manipulated, and models for the scattering to simulated or fitted to the data. The software is designed to be an extensible framework, thus allowing user-customized operations to be performed on the data. Examples of the use of its features are given for measurements exploring the spin waves of the simple antiferromagnet RbMnF{sub 3} and ferromagnetic iron, and the phonons in URu{sub 2}Si{sub 2}.

Customer value propositions in business markets.

Science.gov (United States)

Anderson, James C; Narus, James A; van Rossum, Wouter

2006-03-01

Examples of consumer value propositions that resonate with customers are exceptionally difficult to find. When properly constructed, value propositions force suppliers to focus on what their offerings are really worth. Once companies become disciplined about understanding their customers, they can make smarter choices about where to allocate scarce resources. The authors illuminate the pitfalls of current approaches, then present a systematic method for developing value propositions that are meaningful to target customers and that focus suppliers' efforts on creating superior value. When managers construct a customer value proposition, they often simply list all the benefits their offering might deliver. But the relative simplicity of this all-benefits approach may have a major drawback: benefit assertion. In other words, managers may claim advantages for features their customers don't care about in the least. Other suppliers try to answer the question, Why should our firm purchase your offering instead of your competitor's? But without a detailed understanding of the customer's requirements and preferences, suppliers can end up stressing points of difference that deliver relatively little value to the target customer. The pitfall with this approach is value presumption: assuming that any favorable points of difference must be valuable for the customer. Drawing on the best practices of a handful of suppliers in business markets, the authors advocate a resonating focus approach. Suppliers can provide simple, yet powerfully captivating, consumer value propositions by making their offerings superior on the few elements that matter most to target customers, demonstrating and documenting the value of this superior performance, and communicating it in a way that conveys a sophisticated understanding of the customer's business priorities.

CUSTOMS POLICY, CUSTOMS BUSINESS, CUSTOMS REGULATION: TO PROBLEM OF CONCEPTION CORRELATIONS

OpenAIRE

A. D. Molokovich; K. N. Shabeka

2010-01-01

Theoretical and methodological comprehension of customs regulation place and role in provision of trade and transport activity under conditions of world integration processes is considered in the paper.The essence of such economic categories as «customs policy», «customs regulation», «customs and tariff regulation», «customs business» is ascertained with the help of justified argumentation, clear conception approaches.

Assured clean power enhances customer service

International Nuclear Information System (INIS)

Angell, D.; Venosdel, K.; Padaca, V.

1998-01-01

Steps taken by Idaho Power Co. (IPCO) in Boise, Idaho, to increase efficiency and reduce costs by installing more distribution automation capabilities were outlined. The utility monitors the quality and reliability of power supplied to hi-tech industrial customers through state-of-the-art, client-server software linked to digital meters. The digital metering was integrated into the company's existing supervisory control and data acquisition (SCADA) and energy management systems (EMS). IPCO's territory covers about 51,800 sq km throughout southern Idaho, eastern Oregon and northern Nevada and consists of 79 towns and a dispersed population of 700,000. Many of the customers are farmers. Seventeen hydro and three coal-fired plants supply the diverse customer population with power through 234 substations. Box and mobile substations are used to reach the company's dispersed customer base. The digital power meters (3710 ACM) from Power Measurements Ltd. of Victoria, British Columbia, were installed about six years ago. They are used to analyze collected data and to prevent the utility from overloading its equipment and risking customer power outages. The data is also used to help farmers increase the efficiency of their water pumps. The meter is programmable, allowing IPCO to choose the information it wants to monitor, including harmonics-created problems in its distribution system. The new meters also eliminate the need for extra transducers to collect voltage, current, watts and VAR information. 2 figs

Carnegie Learning Curricula and Cognitive Tutor[R] Software. What Works Clearinghouse Intervention Report

Science.gov (United States)

What Works Clearinghouse, 2010

2010-01-01

The combination of "Carnegie Learning Curricula and Cognitive Tutor[R] Software" merges algebra textbooks with interactive software developed around an artificial intelligence model that identifies strengths and weaknesses in an individual student's mastery of mathematical concepts. The software customizes prompts to focus on areas in…

Customer Clustering Based on Customer Purchasing Sequence Data

OpenAIRE

Yen-Chung Liu; Yen-Liang Chen

2017-01-01

Customer clustering has become a priority for enterprises because of the importance of customer relationship management. Customer clustering can improve understanding of the composition and characteristics of customers, thereby enabling the creation of appropriate marketing strategies for each customer group. Previously, different customer clustering approaches have been proposed according to data type, namely customer profile data, customer value data, customer transaction data, and customer...

Software Usability: Concepts, Attributes and Associated Health Problems

OpenAIRE

Grīnberga Sabīne

2016-01-01

Digital technologies have opened a large set of opportunities for new electronic services (e-commerce, e-health, e-studies etc.). There are many considerations that need to be made when programmers are building new application software or system software. The software needs to be attractive enough that people want to look at it. It also needs to contain all necessary information that developers want to share with their readers (customers, users) in order to help them achieve the objective for...

Customer Preference-Based Information Retrieval to Build Module Concepts

Directory of Open Access Journals (Sweden)

Dongxing Cao

2013-01-01

Full Text Available Preference is viewed as an outer feeling of a product, also as a reflection of human's inner thought. It dominates the designers' decisions and affects our purchase intention. In the paper, a model of preference elicitation from customers is proposed to build module concepts. Firstly, the attributes of customer preference are classified in a hierarchy and make the surveys to build customer preference concepts. Secondly, the documents or catalogs of design requirements, perhaps containing some textual description and geometric data, are normalized by using semantic expressions. Some semantic rules are developed to describe low-level features of customer preference to construct a knowledge base of customer preference. Thirdly, designers' needs are used to map customer preference for generating module concepts. Finally, an empirical study of the stapler is surveyed to illustrate the validity of module concept generation.

Customer Satisfaction in Internal Customer Service : Case: Abloy Oy Internal Customer Service

OpenAIRE

Turunen, Susanna

2011-01-01

ABSTRACT Turunen, Susanna Marita 2011. Customer Satisfaction in Internal Customer Service. Case: Abloy Oy Internal Customer Service. Master’s thesis. Kemi-Tornio University of Applied Sciences. Business and Culture. Pages 73. Appendix 1. This thesis discusses and studies service quality and customer satisfaction in internal customer service. The main objective is to find out what the service quality level in the internal customer service at Abloy Oy is and whether there exists a diffe...

Software quality assurance and software safety in the Biomed Control System

International Nuclear Information System (INIS)

Singh, R.P.; Chu, W.T.; Ludewigt, B.A.; Marks, K.M.; Nyman, M.A.; Renner, T.R.; Stradtner, R.

1989-01-01

The Biomed Control System is a hardware/software system used for the delivery, measurement and monitoring of heavy-ion beams in the patient treatment and biology experiment rooms in the Bevalac at the Lawrence Berkeley Laboratory (LBL). This paper describes some aspects of this system including historical background philosophy, configuration management, hardware features that facilitate software testing, software testing procedures, the release of new software quality assurance, safety and operator monitoring. 3 refs

Effective software-oriented cryptosystem in complex PC security software

Directory of Open Access Journals (Sweden)

A. Moldovyan

1995-02-01

Full Text Available To ensure high encryption rate and good data security, an organization of an encipherement program in the form of two modules was proposed. The first module is used for customizing the second one, the latter being the resident of the program, which maintains all application calls about encryption procedures. This approach is shown to be perspective for the elaboration of the cryptosystems with indefinite cryptalgorithm. Several typical software-oriented cryptoschemes are considered. The developed cryptomodules have high encipherement rate (2-10 Mbps for Intel 386 and secure high information protection level Organization of a new computer security software complex COBRA is considered. High enciphering rate and good data protection are provided by the resident cryptomodule using less than 1 kbyte of the main memory and working in dynamic encryption mode.

Development and clinical use of a software for the analysis of the diagnosis and the features of polypoid lesions of the colon and rectum

International Nuclear Information System (INIS)

Bellomi, M.; Pestalozza, M.A.; Bellegotti, L.; Gardani, G.S.; Graziano, M.

1987-01-01

Double contrast enema and endoscopy are very important in the diagnosis of adenomas and early cancer of the colon and rectum. These exams can not only detect the presence, but also suggest the histologic diagnosis, of polypoid lesions of the colon. An Olivetti M24 Personal Computer was used to create a software to study the results obtained by double contrast enema, and to compare them with endoscopy and pathology. The data base is formed by 7 files: one anagraphic, 3 collecting the characteristics of the diagnosis - namely the radiologic, the endoscopic and the pathologic one - and 3 multiple files featuring each lesion, as defined by the three diagnostic techniques. The software allows to evaluate the different lesions that can be detected by three techniques in the same patient and to compare the diagnosis of presence to the morphologic features of each lesion. False negatives and false positive of each technique are easily recognized. It is also possible to characterize the single morphological feature leading the radiologist and/or the endoscopist to express an opinion about the histologic diagnosis of each lesion and to compare them with pathological features. The first experience in clinical use of the software, in the analysis of the characters of 336 lesions in 218 patients, is described

Robotic Software for the Thacher Observatory

Science.gov (United States)

Lawrence, George; Luebbers, Julien; Eastman, Jason D.; Johnson, John A.; Swift, Jonathan

2018-06-01

The Thacher Observatory—a research and educational facility located in Ojai, CA—uses a 0.7 meter telescope to conduct photometric research on a variety of targets including eclipsing binaries, exoplanet transits, and supernovae. Currently, observations are automated using commercial software. In order to expand the flexibility for specialized scientific observations and to increase the educational value of the facility on campus, we are adapting and implementing the custom observatory control software and queue scheduling developed for the Miniature Exoplanet Radial Velocity Array (MINERVA) to the Thacher Observatory. We present the design and implementation of this new software as well as its demonstrated functionality on the Thacher Observatory.

The Application of Industry 4.0 in Customized Furniture Manufacturing Industry

Directory of Open Access Journals (Sweden)

Wang Lin

2017-01-01

Full Text Available In the background of industrial 4.0, this paper analyzes the developmental road about customized furniture factory. Based on the concepts and features of industry 4.0, this paper analyzes the composition of the customized furniture factory, the main operation system and the operation process of the intelligent customized furniture factory. In order to achieve efficient and accurate production targets, intelligent customized furniture factory should be set up through the establishment of cyber physical system( CPS to cover the intelligent network.

IT Software Development and IT Operations Strategic Alignment: An Agile DevOps Model

Science.gov (United States)

Hart, Michael

2017-01-01

Information Technology (IT) departments that include development and operations are essential to develop software that meet customer needs. DevOps is a term originally constructed from software development and IT operations. DevOps includes the collaboration of all stakeholders such as software engineers and systems administrators involved in the…

Feature selection toolbox software package

Czech Academy of Sciences Publication Activity Database

Pudil, Pavel; Novovičová, Jana; Somol, Petr

2002-01-01

Roč. 23, č. 4 (2002), s. 487-492 ISSN 0167-8655 R&D Projects: GA ČR GA402/01/0981 Institutional research plan: CEZ:AV0Z1075907 Keywords : pattern recognition * feature selection * loating search algorithms Subject RIV: BB - Applied Statistics, Operational Research Impact factor: 0.409, year: 2002

Customer relationship management. Part 3. Selection and implementation. Support of marketing, sales and service contacts

International Nuclear Information System (INIS)

Kramer, K.; Van Rheenen, F.; Jonkman, F.

2000-01-01

Customer Relationship Management (CRM) is an approach in which differentiated marketing strategies and programmes are developed based on systematically collected information about individual customers. CRM aims at establishing sustainable and profitable customer relationships. The customer information systems presently used in energy companies no longer support the required CRM processes. However, before an organisation decides to buy a new CRM software package, it should first think hard about the strategy it wants to adopt. Does it opt for Operational Excellence, Product Leadership or Customer Intimacy? The company's knowledge about the behaviour of its customers is of major importance especially when the company wants to adopt the Customer Intimacy strategy. Only when the company has established which customer data it has and wants to have, can the right systems be chosen. The selection of a CRM package and its implementation is discussed in this article

A software solution for recording circadian oscillator features in time-lapse live cell microscopy

Directory of Open Access Journals (Sweden)

Salmon Patrick

2010-07-01

Full Text Available Abstract Background Fluorescent and bioluminescent time-lapse microscopy approaches have been successfully used to investigate molecular mechanisms underlying the mammalian circadian oscillator at the single cell level. However, most of the available software and common methods based on intensity-threshold segmentation and frame-to-frame tracking are not applicable in these experiments. This is due to cell movement and dramatic changes in the fluorescent/bioluminescent reporter protein during the circadian cycle, with the lowest expression level very close to the background intensity. At present, the standard approach to analyze data sets obtained from time lapse microscopy is either manual tracking or application of generic image-processing software/dedicated tracking software. To our knowledge, these existing software solutions for manual and automatic tracking have strong limitations in tracking individual cells if their plane shifts. Results In an attempt to improve existing methodology of time-lapse tracking of a large number of moving cells, we have developed a semi-automatic software package. It extracts the trajectory of the cells by tracking theirs displacements, makes the delineation of cell nucleus or whole cell, and finally yields measurements of various features, like reporter protein expression level or cell displacement. As an example, we present here single cell circadian pattern and motility analysis of NIH3T3 mouse fibroblasts expressing a fluorescent circadian reporter protein. Using Circadian Gene Express plugin, we performed fast and nonbiased analysis of large fluorescent time lapse microscopy datasets. Conclusions Our software solution, Circadian Gene Express (CGE, is easy to use and allows precise and semi-automatic tracking of moving cells over longer period of time. In spite of significant circadian variations in protein expression with extremely low expression levels at the valley phase, CGE allows accurate and

Can a customer relationship management program improve recruitment for primary care research studies?

Science.gov (United States)

Johnston, Sharon; Wong, Sabrina T; Blackman, Stephanie; Chau, Leena W; Grool, Anne M; Hogg, William

2017-11-16

Recruiting family physicians into primary care research studies requires researchers to continually manage information coming in, going out, and coming in again. In many research groups, Microsoft Excel and Access are the usual data management tools, but they are very basic and do not support any automation, linking, or reminder systems to manage and integrate recruitment information and processes. We explored whether a commercial customer relationship management (CRM) software program - designed for sales people in businesses to improve customer relations and communications - could be used to make the research recruitment system faster, more effective, and more efficient. We found that while there was potential for long-term studies, it simply did not adapt effectively enough for our shorter study and recruitment budget. The amount of training required to master the software and our need for ongoing flexible and timely support were greater than the benefit of using CRM software for our study.

Using UML Modeling to Facilitate Three-Tier Architecture Projects in Software Engineering Courses

Science.gov (United States)

Mitra, Sandeep

2014-01-01

This article presents the use of a model-centric approach to facilitate software development projects conforming to the three-tier architecture in undergraduate software engineering courses. Many instructors intend that such projects create software applications for use by real-world customers. While it is important that the first version of these…

NASA Customer Data and Operations System

Science.gov (United States)

Butler, Madeline J.; Stallings, William H.

1991-01-01

In addition to the currently provided NASA services such as Communications and Tracking and Data Relay Satellite System services, the NASA's Customer Data and Operations System (CDOS) will provide the following services to the user: Data Delivery Service, Data Archive Service, and CDOS Operations Management Service. This paper describes these services in detail and presents respective block diagrams. The CDOS services will support a variety of multipurpose missions simultaneously with centralized and common hardware and software data-driven systems.

Impact of Customer Relationship Management on Customer Loyalty, Customer Retention and Customer Profitability for Hotelier Sector

Directory of Open Access Journals (Sweden)

Sandra-Dinora Orantes-Jiménez

2017-08-01

Full Text Available Since the entrance of strategies oriented to marketing relational in Hotelier Sector, the traditional way of travel agents and other representatives arranging hospitality services for hotel and travel reservations has changed. The strategies oriented to customer relationship management are a relatively new area of specialty loyalty marketing in the hotel and hotelier sector, with advancements being made constantly. The use of this type of strategy can allow hoteliers or companies to tailor special guest programs, services and promotions based on hotel guest preferences. The hotel can use the data collected in a program to identify the needs of particular customers across hotel chains to be able to use marketing that can be targeted at specific groups of people. It also gives hoteliers the opportunity to evaluate frequent guest programs, personalize their services and perform trend analysis. A program based in marketing relational is typically run by hotels and companies to collect guest information and transaction data for use and examining to allow hoteliers to see target groups that should be marketed too. Based on these transactions hotels are able to create and manage guest loyalty programs and reward schemes. This research approach is to appraise the impact of customer relationship management on customer profitability as mediated by customer loyalty and customer retention within the hotelier sector of Mexico, and specifically for those hoteliers classified like of three stars. A sample of 100 hotels three stars was interviewed as respondents in this study. The objective of the study was to find the impact relationship between effective customer relationship implementation, customer loyalty, and customer retention and customer profitability. The findings of the study add value to hotels three stars in Mexico, and provide some invaluable statistical results essential for hotel managers and owners to successfully enhance customer loyalty

A survey on relationship between customer satisfaction and electronic banking features: A case study of Tejarat bank in Iran

Directory of Open Access Journals (Sweden)

Hasan darvish

2013-02-01

Full Text Available Customer satisfaction plays an important role on the success of banking industry. A customer may switch his/her primary banking from one to another as soon as he/she is unsatisfied from the quality of services. In this paper, we study the impact of six factors on electronic banking including easy access, design, transaction speed, security, information content and customer support on customer satisfaction. The proposed study was performed in different branches located in north east of city of Tehran, Iran named Tejarat. The study selected a sample of 200 customers, designed, and distributed a questionnaire among them. The results of our survey have indicated that all six components significantly influenced on customer satisfaction. We have also investigated a linear regression between the six independent variables and customer satisfaction and using stepwise linear regression technique the most suitable regression model. The results of regression analysis have also indicated that an increase of one unit in easy access, information content and customer support will increase customer satisfaction by 0.201, 0.368 and 0.356, respectively.

Software quality assurance plans for safety-critical software

International Nuclear Information System (INIS)

Liddle, P.

2006-01-01

describes software-related practices after delivery to a customer. Some of these plans are supported by IEEE standards endorsed by the Nuclear Regulatory Commission (NRC) in its regulatory guides. For example, the Verification and Validation Plan follows the format and content guidance of IEEE Std. 1012-1998, as endorsed by RG 1.168. Where format and content guidance is not provided by industry standards, the requirements are outlined in the SPM. This paper addresses the SQAP. The other aspects of the SPM are not included (i.e., Software V and V, SCMP, etc.). The SQAP follows the applicable format and content guidance in IEEE Std. 730-2002, and incorporates the applicable QA requirements from IEEE Std. 336-1977, with respect to inspection and testing, up to and including factory acceptance testing. (authors)

Concierge: Personal database software for managing digital research resources

Directory of Open Access Journals (Sweden)

Hiroyuki Sakai

2007-11-01

Full Text Available This article introduces a desktop application, named Concierge, for managing personal digital research resources. Using simple operations, it enables storage of various types of files and indexes them based on content descriptions. A key feature of the software is a high level of extensibility. By installing optional plug-ins, users can customize and extend the usability of the software based on their needs. In this paper, we also introduce a few optional plug-ins: literaturemanagement, electronic laboratory notebook, and XooNlps client plug-ins. XooNIps is a content management system developed to share digital research resources among neuroscience communities. It has been adopted as the standard database system in Japanese neuroinformatics projects. Concierge, therefore, offers comprehensive support from management of personal digital research resources to their sharing in open-access neuroinformatics databases such as XooNIps. This interaction between personal and open-access neuroinformatics databases is expected to enhance the dissemination of digital research resources. Concierge is developed as an open source project; Mac OS X and Windows XP versions have been released at the official site (http://concierge.sourceforge.jp.

Pengaruh Customer Relationship Management (Crm) Terhadap Customer Satisfaction Dan Customer Loyalty Pada Pelanggan Matahari Department Store

OpenAIRE

Ham, Meyske

2016-01-01

This study was conducted to determine the effect Benefits of Customer Relationship Management and Customer satisfation to Customer Loyalty in Customers Matahari Department Store. Customer relationship management (CRM) is part of a marketing strategy to get satisfaction and increase customer loyalty. CRM and customer satisfaction can encourage customer loyalty where customers do not easily switch to other companies. The population is all customers Matahari Department Store, and the sample are ...

Software-based evaluation of toric IOL orientation in a multicenter clinical study.

Science.gov (United States)

Kasthurirangan, Sanjeev; Feuchter, Lucas; Smith, Pamela; Nixon, Donald

2014-12-01

To evaluate the rotational stability of a new one-piece hydrophobic acrylic toric intraocular lens (IOL) using a custom-developed software for analysis of slit-lamp photographs. In a prospective, multicenter study, 174 eyes were implanted with the TECNIS Toric IOL (Abbott Medical Optics, Inc., Santa Ana, CA). A custom-developed software was used to analyze high-resolution slit-lamp photographs of 156 eyes taken at day 1 (baseline) and 1, 3, and 6 months postoperatively. The software uses iris and sclera landmarks to align the baseline image and later images for comparison. Validation of software was performed through repeated analyses of protractor images rotated from 0.1° to 10.0° and randomly selected photographs of 20 eyes. Software validation showed precision (repeatability plus reproducibility variation) of 0.02° using protractor images and 2.22° using slit-lamp photographs. Good quality slit-lamp images and clear landmarks were necessary for precise measurements. At 6 months, 94.2% of eyes had 5° or less change in IOL orientation versus baseline; only 2 eyes (1.4%) had axis shift greater than 30°. Most eyes were within 5° or less of rotation between 1 and 3 months (92.9%) and 3 and 6 months (94.1%). Mean absolute axis change (± standard deviation) from 1 day to 6 months was 2.70° ± 5.51°. The new custom software was precise and quick in analyzing slit-lamp photographs to determine postoperative toric IOL rotation. Copyright 2014, SLACK Incorporated.

Sandia National Laboratories Advanced Simulation and Computing (ASC) software quality plan : ASC software quality engineering practices Version 3.0.

Energy Technology Data Exchange (ETDEWEB)

Turgeon, Jennifer L.; Minana, Molly A.; Hackney, Patricia; Pilch, Martin M.

2009-01-01

The purpose of the Sandia National Laboratories (SNL) Advanced Simulation and Computing (ASC) Software Quality Plan is to clearly identify the practices that are the basis for continually improving the quality of ASC software products. Quality is defined in the US Department of Energy/National Nuclear Security Agency (DOE/NNSA) Quality Criteria, Revision 10 (QC-1) as 'conformance to customer requirements and expectations'. This quality plan defines the SNL ASC Program software quality engineering (SQE) practices and provides a mapping of these practices to the SNL Corporate Process Requirement (CPR) 001.3.6; 'Corporate Software Engineering Excellence'. This plan also identifies ASC management's and the software project teams responsibilities in implementing the software quality practices and in assessing progress towards achieving their software quality goals. This SNL ASC Software Quality Plan establishes the signatories commitments to improving software products by applying cost-effective SQE practices. This plan enumerates the SQE practices that comprise the development of SNL ASC's software products and explains the project teams opportunities for tailoring and implementing the practices.

Cost-Sensitive Radial Basis Function Neural Network Classifier for Software Defect Prediction.

Science.gov (United States)

Kumudha, P; Venkatesan, R

Effective prediction of software modules, those that are prone to defects, will enable software developers to achieve efficient allocation of resources and to concentrate on quality assurance activities. The process of software development life cycle basically includes design, analysis, implementation, testing, and release phases. Generally, software testing is a critical task in the software development process wherein it is to save time and budget by detecting defects at the earliest and deliver a product without defects to the customers. This testing phase should be carefully operated in an effective manner to release a defect-free (bug-free) software product to the customers. In order to improve the software testing process, fault prediction methods identify the software parts that are more noted to be defect-prone. This paper proposes a prediction approach based on conventional radial basis function neural network (RBFNN) and the novel adaptive dimensional biogeography based optimization (ADBBO) model. The developed ADBBO based RBFNN model is tested with five publicly available datasets from the NASA data program repository. The computed results prove the effectiveness of the proposed ADBBO-RBFNN classifier approach with respect to the considered metrics in comparison with that of the early predictors available in the literature for the same datasets.

Partnering for Success (OIT Customer Day Partner Recognition)

Energy Technology Data Exchange (ETDEWEB)

2002-04-01

Office of Industrial Technologies document produced for 2002 Customer Day event, which features industry partners who have worked with OIT to achieve outstanding energy efficiency achievements from January 2001 to the present.

Software Engineering Issues for Cyber-Physical Systems

DEFF Research Database (Denmark)

Al-Jaroodi, Jameela; Mohamed, Nader; Jawhar, Imad

2016-01-01

step; however, designing and implementing the right software to integrate and use them effectively is essential. The software facilitates better interfaces, more control and adds smart services, high flexibility and many other added values and features to the CPS. However, software development for CPS......Cyber-Physical Systems (CPS) provide many smart features for enhancing physical processes. These systems are designed with a set of distributed hardware, software, and network components that are embedded in physical systems and environments or attached to humans. Together they function seamlessly...... to offer specific functionalities or features that help enhance human lives, operations or environments. While different CPS components play important roles in a successful CPS development, the software plays the most important role among them. Acquiring and using high quality CPS components is the first...

MPS Vax monitor and control software architecture

International Nuclear Information System (INIS)

Allison, S.; Spencer, N.; Underwood, K.; VanOlst, D.; Zelanzy, M.

1993-04-01

The new Machine Protection System (MPS) now being tested at the SLAC Linear Collider (SLC) includes monitoring and controlling facilities integrated into the existing VAX control system. The actual machine protection is performed by VME micros which control the beam repetition rate on a pulse-by-pulse basis based on measurements from fault detectors. The VAX is used to control and configure the VME micros, configure custom CAMAC modules providing the fault detector inputs, monitor and report faults and system errors, update the SLC database, and interface with the user. The design goals of the VAX software include a database-driven system to allow configuration changes without code changes, use of a standard TCP/IP-based message service for communication, use of existing SLCNET micros for CAMAC configuration, security and verification features to prevent unauthorized access, error and alarm logging and display updates as quickly as possible, and use of touch panels and X-windows displays for the user interface

Shouldn’t customers control customized product development

NARCIS (Netherlands)

Smets, L.P.M.; Langerak, F.; Rijsdijk, S.A.

2013-01-01

Nowadays, customized product development (CPD) is increasingly prevalent in business-to-business settings, which has motivated manufacturers into development approaches wherein the customer plays an active role. When the customer is merely viewed as a passive receiver of the customized product, the

Understanding Customer Experience Throughout the Customer Journey

NARCIS (Netherlands)

Lemon, Katherine N.; Verhoef, Peter C.

2016-01-01

Understanding customer experience and the customer journey over time is critical for firms. Customers now interact with firms through myriad touch points in multiple channels and media, and customer experiences are more social in nature. These changes require firms to integrate multiple business

A directory of computer software applications: astronomy and astrophysics, 1970-May, 1979

International Nuclear Information System (INIS)

1979-05-01

Astronomy and astrophysics reports that list computer programs and/or their documentation are cited. These software applications pertain to topics such as solar activity, atmospheric radiative transfer, stellar and galactic structure, lunar and planetary studies, and astrophysical data reduction. The directory contains complete bibliographic data for each report as well as a subject and a corporate author index. The computer software offered by NTIS was created by a variety of Federal agencies to meet their diverse but quite specific objectives. It is provided without installation, support, or maintenance services and sometimes requires customer modifications to run effectively in customer environments

Customer-to-customer roles and impacts in service encounters

OpenAIRE

Lee, Linda

2016-01-01

This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. The first angle is a focus on group service encounters that addresses the lack of research on customer-to-customer interactions that occur in customer-to-customer interaction-intensive contexts. These are contexts where the interactions between custome...

Membangun Customer Loyalty Nasabah Bank melalui Customer Satisfaction

OpenAIRE

Sumarto, Sumarto

2007-01-01

In the relation between bank and its customer, the bank should to capable to fulfill need and satisfy through services and create the value to the customer. So in the compete situation, to give customer satisfaction is main duty of bank in order that the customer loyal permanently. The customer satisfaction is primary cause for building customer loyalty. More and more loyal customer to the bank, that's indicate the service superiority of its bank. Base description above this research purpose...

Software requirements management based on use cases

International Nuclear Information System (INIS)

Xiao Jin

2009-01-01

In this paper, the requirements management based on use cases is theoretically explored, and a multi-layer use-case model is introduced, which combined with three levels of use cases and a single use-case refinement model. Through the practice in a software project, the multi-layer use-case model provides a good solution on how to control the requirements scope and change, and provides the balance of work assignment between customer departments, information management departments and software development outsourcing team. (authors)

Designing basin-customized combined drought indices via feature extraction

Science.gov (United States)

Zaniolo, Marta; Giuliani, Matteo; Castelletti, Andrea

2017-04-01

The socio-economic costs of drought are progressively increasing worldwide due to the undergoing alteration of hydro-meteorological regimes induced by climate change. Although drought management is largely studied in the literature, most of the traditional drought indexes fail in detecting critical events in highly regulated systems, which generally rely on ad-hoc formulations and cannot be generalized to different context. In this study, we contribute a novel framework for the design of a basin-customized drought index. This index represents a surrogate of the state of the basin and is computed by combining the available information about the water available in the system to reproduce a representative target variable for the drought condition of the basin (e.g., water deficit). To select the relevant variables and how to combine them, we use an advanced feature extraction algorithm called Wrapper for Quasi Equally Informative Subset Selection (W-QEISS). The W-QEISS algorithm relies on a multi-objective evolutionary algorithm to find Pareto-efficient subsets of variables by maximizing the wrapper accuracy, minimizing the number of selected variables (cardinality) and optimizing relevance and redundancy of the subset. The accuracy objective is evaluated trough the calibration of a pre-defined model (i.e., an extreme learning machine) of the water deficit for each candidate subset of variables, with the index selected from the resulting solutions identifying a suitable compromise between accuracy, cardinality, relevance, and redundancy. The proposed methodology is tested in the case study of Lake Como in northern Italy, a regulated lake mainly operated for irrigation supply to four downstream agricultural districts. In the absence of an institutional drought monitoring system, we constructed the combined index using all the hydrological variables from the existing monitoring system as well as the most common drought indicators at multiple time aggregations. The soil

The impact of customer-specific marketing expenses on customer retention and customer profitability

NARCIS (Netherlands)

van Triest, S.; Bun, M.J.G.; van Raaij, E.M.; Vernooij, M.J.A.

2009-01-01

We study the effects of customer-specific marketing expenses on customer retention and customer profitability in a business-to-business setting. Using data from a company providing hygiene services, we look at the impact of a hitherto unstudied type of expense targeted at individual customer

RNAiFold 2.0: a web server and software to design custom and Rfam-based RNA molecules.

Science.gov (United States)

Garcia-Martin, Juan Antonio; Dotu, Ivan; Clote, Peter

2015-07-01

Several algorithms for RNA inverse folding have been used to design synthetic riboswitches, ribozymes and thermoswitches, whose activity has been experimentally validated. The RNAiFold software is unique among approaches for inverse folding in that (exhaustive) constraint programming is used instead of heuristic methods. For that reason, RNAiFold can generate all sequences that fold into the target structure or determine that there is no solution. RNAiFold 2.0 is a complete overhaul of RNAiFold 1.0, rewritten from the now defunct COMET language to C++. The new code properly extends the capabilities of its predecessor by providing a user-friendly pipeline to design synthetic constructs having the functionality of given Rfam families. In addition, the new software supports amino acid constraints, even for proteins translated in different reading frames from overlapping coding sequences; moreover, structure compatibility/incompatibility constraints have been expanded. With these features, RNAiFold 2.0 allows the user to design single RNA molecules as well as hybridization complexes of two RNA molecules. the web server, source code and linux binaries are publicly accessible at http://bioinformatics.bc.edu/clotelab/RNAiFold2.0. © The Author(s) 2015. Published by Oxford University Press on behalf of Nucleic Acids Research.

The impact of customer-specific marketing expenses on customer retention and customer profitability

NARCIS (Netherlands)

van Triest, S.; van Raaij, E.M.; Bun, M.; Vernooij, M.

2007-01-01

We study the effects of customer-specific marketing expenses on customer retention and cus-tomer profitability in a business-to-business setting. Using data from a company providing hygiene services, we look at the impact of a type of expenses targeted at individual customer relationships: the

The factors that influence job satisfaction among royal Malaysian customs department employee

Science.gov (United States)

Ammar Shafi, Muhammad; Saifullah Rusiman, Mohd; Nor, Maria Elena; Khamis, Azme; Nabilah Syuhada Abdullah, Siti; Syafiq Azmi, Mohd; Sakinah Zainal Abidin, Munirah; Ali, Maselan

2018-04-01

This research aims to spot the factors that influence job satisfaction among Royal Malaysian Customs Department employees. Primary data was used in this research and it was collected from the employees who work in five different departments at Royal Malaysian Customs Department Tower Johor. Those departments were customs department, Internal Taxes, Technical Services, Management and Prevention. The research used stratified random sampling to collect the sample and Structural Equation Modelling (SEM) to measure the relationship between variables using AMOS software. About 127 employees are selected as the respondents from five departments to represent the sample. The result showed that ‘Organizational Commitment’ (p-value = 0.001) has significant and direct effect toward job satisfaction compared to the ‘Stress Condition’ (p-value = 0.819) and ‘Motivation’ factor (p-value = 0.978). It was also concluded that ‘Organizational Commitment’ was the most influential factor toward job satisfaction among Royal Malaysian Customs Department employees at Tower Custom Johor, Johor Bahru.

The Impact Of Self-Service Technology On Customer Satisfaction Of Online Stores

Directory of Open Access Journals (Sweden)

Mohammad Sedighimanesh

2017-07-01

Full Text Available In todays business environment which unable to meet the needs of the customer without modern technology providing quality and efficient services plays a critical role in attracting and maintain the customers. One of these attractive technologies is self-service services. Therefore in this study Expectation-confirmation model in the context of IT has been employed to investigate the effect of self-service technology on customer satisfaction. This model is widely used in the field of online technology. This is a descriptive study and The data gathering tool is two technological questionnaires self-service and customer satisfaction that were distributed among 369 people of available customers of the online store of Tehran which have an electronic symbolafter confirming the validity and reliability. The analysis of research data was performed using spss21 and Amos 21 software and structural equation modeling indicated that all model assumptions have been confirmed Conceptual model in the considered population is verified and has comprehensiveness.

Investigate The Relationship Between Brand Equity Brand Loyalty And Customer Satisfaction

Directory of Open Access Journals (Sweden)

Farbod Souri

2017-06-01

Full Text Available The purpose of this study conducted an empirical study in the field of marketing in order to investigate the relationship between brand equity brand loyalty and customer satisfaction in Refah stores in which Nam and colleagues model 2011 have been used. In this model the relationship between brand equity and brand loyalty and customer satisfaction is evaluated. To review research a sample of 384 customers was selected as a stepwise clustering. Data gathered by standard questionnaire with 23 questions that its validity and reliability confirmed and was distributed among the statistical population. Data analysis was performed using descriptive statistics and inferential statistics. At the level of Descriptive statistics indices such as frequency and frequency percentage were used and in inferential statistics correlation methods structural equation modeling path analysis has been done using the spss and lisrel software. The results of the analysis showing the existence of a significant and positive relationship of brand equity on customer satisfaction and loyalty. In general the ability of Refah store to increase customer satisfaction and brand loyalty of customers to Refah brand being associated with the brand equity 050 p.

Software project estimation the fundamentals for providing high quality information to decision makers

CERN Document Server

Abran, Alain

2015-01-01

Software projects are often late and over-budget and this leads to major problems for software customers. Clearly, there is a serious issue in estimating a realistic, software project budget. Furthermore, generic estimation models cannot be trusted to provide credible estimates for projects as complex as software projects. This book presents a number of examples using data collected over the years from various organizations building software. It also presents an overview of the non-for-profit organization, which collects data on software projects, the International Software Benchmarking Stan

When to "Fire" Customers: Customer Cost-Based Pricing

OpenAIRE

Jiwoong Shin; K. Sudhir; Dae-Hee Yoon

2012-01-01

The widespread adoption of activity-based costing enables firms to allocate common service costs to each customer, allowing for precise measurement of both the cost to serve a particular customer and the customer's profitability. In this paper, we investigate how pricing strategies based on customer cost information affects a firm's customer acquisition and retention dynamics, and ultimately its profit, using a two-period monopoly model with high- and low-cost customer segments. Although past...

Software selection based on analysis and forecasting methods, practised in 1C

Science.gov (United States)

Vazhdaev, A. N.; Chernysheva, T. Y.; Lisacheva, E. I.

2015-09-01

The research focuses on the problem of a “1C: Enterprise 8” platform inboard mechanisms for data analysis and forecasting. It is important to evaluate and select proper software to develop effective strategies for customer relationship management in terms of sales, as well as implementation and further maintenance of software. Research data allows creating new forecast models to schedule further software distribution.

The Ethics of Software Engineering should be an Ethics for the Client

OpenAIRE

McBride, Neil

2012-01-01

The developing nature of software engineering requires not a revision of an ailing code but a revolution in ethical thinking that acknowledges the purpose and practice of software engineering. Computer systems are designed and implemented to support human purposeful activity. Whether the software is concerned with student enrollment, customer relationship management, or hospital administration, its success lies in the extent to which it enables others to en...

Security Awareness in Software-Defined Multi-Domain 5G Networks

Directory of Open Access Journals (Sweden)

Jani Suomalainen

2018-03-01

Full Text Available Fifth generation (5G technologies will boost the capacity and ease the management of mobile networks. Emerging virtualization and softwarization technologies enable more flexible customization of network services and facilitate cooperation between different actors. However, solutions are needed to enable users, operators, and service providers to gain an up-to-date awareness of the security and trustworthiness of 5G systems. We describe a novel framework and enablers for security monitoring, inferencing, and trust measuring. The framework leverages software-defined networking and big data technologies to customize monitoring for different applications. We present an approach for sharing security measurements across administrative domains. We describe scenarios where the correlation of multi-domain information improves the accuracy of security measures with respect to two threats: end-user location tracking and Internet of things (IoT authentication storms. We explore the security characteristics of data flows in software networks dedicated to different applications with a mobile network testbed.

Implementation of an OAIS Repository Using Free, Open Source Software

Science.gov (United States)

Flathers, E.; Gessler, P. E.; Seamon, E.

2015-12-01

The Northwest Knowledge Network (NKN) is a regional data repository located at the University of Idaho that focuses on the collection, curation, and distribution of research data. To support our home institution and others in the region, we offer services to researchers at all stages of the data lifecycle—from grant application and data management planning to data distribution and archive. In this role, we recognize the need to work closely with other data management efforts at partner institutions and agencies, as well as with larger aggregation efforts such as our state geospatial data clearinghouses, data.gov, DataONE, and others. In the past, one of our challenges with monolithic, prepackaged data management solutions is that customization can be difficult to implement and maintain, especially as new versions of the software are released that are incompatible with our local codebase. Our solution is to break the monolith up into its constituent parts, which offers us several advantages. First, any customizations that we make are likely to fall into areas that can be accessed through Application Program Interfaces (API) that are likely to remain stable over time, so our code stays compatible. Second, as components become obsolete or insufficient to meet new demands that arise, we can replace the individual components with minimal effect on the rest of the infrastructure, causing less disruption to operations. Other advantages include increased system reliability, staggered rollout of new features, enhanced compatibility with legacy systems, reduced dependence on a single software company as a point of failure, and the separation of development into manageable tasks. In this presentation, we describe our application of the Service Oriented Architecture (SOA) design paradigm to assemble a data repository that conforms to the Open Archival Information System (OAIS) Reference Model primarily using a collection of free and open-source software. We detail the design

Computer games and software engineering

CERN Document Server

Cooper, Kendra M L

2015-01-01

Computer games represent a significant software application domain for innovative research in software engineering techniques and technologies. Game developers, whether focusing on entertainment-market opportunities or game-based applications in non-entertainment domains, thus share a common interest with software engineers and developers on how to best engineer game software.Featuring contributions from leading experts in software engineering, the book provides a comprehensive introduction to computer game software development that includes its history as well as emerging research on the inte

Adaptation of Black-Box Software Components

Directory of Open Access Journals (Sweden)

Rolf Andreas Rasenack

2008-01-01

Full Text Available The globalization of the software market leads to crucial problems for software companies. More competition between software companies arises and leads to the force on companies to develop ever newer software products in ever shortened time interval. Therefore the time to market for software systems is shortened and obviously the product life cycle is shortened too. Thus software companies shortened the time interval for research and development. Due to the fact of competition between software companies software products have to develop low-priced and this leads to a smaller return on investment. A big challenge for software companies is the use of an effective research and development process to have these problems under control. A way to control these problems can be the reuse of existing software components and adapt those software components to new functionality or accommodate mismatched interfaces. Complete redevelopment of software products is more expensive and time consuming than to develop software components. The approach introduced here presents novel technique together with a supportive environment that enables developers to cope with the adaptability of black-box software components. A supportive environment will be designed that checks the compatibility of black-box software components with the assistance of their specifications. Generated adapter software components can take over the part of adaptation and advance the functionality. Besides, a pool of software components can be used to compose an application to satisfy customer needs. Certainly this pool of software components consists of black-box software components and adapter software components which can be connected on demand.

A Web-Based Data Collection Platform for Multisite Randomized Behavioral Intervention Trials: Development, Key Software Features, and Results of a User Survey.

Science.gov (United States)

Modi, Riddhi A; Mugavero, Michael J; Amico, Rivet K; Keruly, Jeanne; Quinlivan, Evelyn Byrd; Crane, Heidi M; Guzman, Alfredo; Zinski, Anne; Montue, Solange; Roytburd, Katya; Church, Anna; Willig, James H

2017-06-16

Meticulous tracking of study data must begin early in the study recruitment phase and must account for regulatory compliance, minimize missing data, and provide high information integrity and/or reduction of errors. In behavioral intervention trials, participants typically complete several study procedures at different time points. Among HIV-infected patients, behavioral interventions can favorably affect health outcomes. In order to empower newly diagnosed HIV positive individuals to learn skills to enhance retention in HIV care, we developed the behavioral health intervention Integrating ENGagement and Adherence Goals upon Entry (iENGAGE) funded by the National Institute of Allergy and Infectious Diseases (NIAID), where we deployed an in-clinic behavioral health intervention in 4 urban HIV outpatient clinics in the United States. To scale our intervention strategy homogenously across sites, we developed software that would function as a behavioral sciences research platform. This manuscript aimed to: (1) describe the design and implementation of a Web-based software application to facilitate deployment of a multisite behavioral science intervention; and (2) report on results of a survey to capture end-user perspectives of the impact of this platform on the conduct of a behavioral intervention trial. In order to support the implementation of the NIAID-funded trial iENGAGE, we developed software to deploy a 4-site behavioral intervention for new clinic patients with HIV/AIDS. We integrated the study coordinator into the informatics team to participate in the software development process. Here, we report the key software features and the results of the 25-item survey to evaluate user perspectives on research and intervention activities specific to the iENGAGE trial (N=13). The key features addressed are study enrollment, participant randomization, real-time data collection, facilitation of longitudinal workflow, reporting, and reusability. We found 100% user

Pengaruh Kualitas Produk, Harga Dan Reputasi Merek Terhadap Customer Loyalty Melalui Keputusan Pembelian Microsoft Dynamic Nav (Studi Kasus Pd PT. Aevitas)

OpenAIRE

Suhariyo, Suhariyo

2013-01-01

Research on customer loyalty through purchasing decisions on a softwareproduct has been widely applied. This study aimed to observe the effect of productquality, price and brand reputation on customer loyalty through dynamic purchasingdecisions NAV Microsoft software.Samples taken are population all customers of PT.Consulting Aevitas by 60 respondents. Data were obtained through the censusquestionnaire, ie walk in customers during 2011. Type of research is quantitativedescriptions using Path ...

King customer forever: Customer satisfaction and beyond

Directory of Open Access Journals (Sweden)

Myuers James

2004-01-01

Full Text Available "King Customer!" So proclaimed the front cover of Business Week in a 1989 issue. At about the same time, "Rediscovering the Customer" was the title of a series of company vignettes in Fortune magazine. And a Wall Street Journal article asked, "For Customers, More Than Lip Service?" Combined, these three prestigious business publications reflected a new era in business firms perceptions of their customers and the role they should play in the formulation of company strategies and priorities. Had the "Era of the Customer" finally arrived in American business? .

Real-time animation software for customized training to use motor prosthetic systems.

Science.gov (United States)

Davoodi, Rahman; Loeb, Gerald E

2012-03-01

Research on control of human movement and development of tools for restoration and rehabilitation of movement after spinal cord injury and amputation can benefit greatly from software tools for creating precisely timed animation sequences of human movement. Despite their ability to create sophisticated animation and high quality rendering, existing animation software are not adapted for application to neural prostheses and rehabilitation of human movement. We have developed a software tool known as MSMS (MusculoSkeletal Modeling Software) that can be used to develop models of human or prosthetic limbs and the objects with which they interact and to animate their movement using motion data from a variety of offline and online sources. The motion data can be read from a motion file containing synthesized motion data or recordings from a motion capture system. Alternatively, motion data can be streamed online from a real-time motion capture system, a physics-based simulation program, or any program that can produce real-time motion data. Further, animation sequences of daily life activities can be constructed using the intuitive user interface of Microsoft's PowerPoint software. The latter allows expert and nonexpert users alike to assemble primitive movements into a complex motion sequence with precise timing by simply arranging the order of the slides and editing their properties in PowerPoint. The resulting motion sequence can be played back in an open-loop manner for demonstration and training or in closed-loop virtual reality environments where the timing and speed of animation depends on user inputs. These versatile animation utilities can be used in any application that requires precisely timed animations but they are particularly suited for research and rehabilitation of movement disorders. MSMS's modeling and animation tools are routinely used in a number of research laboratories around the country to study the control of movement and to develop and test

Relationship Between Service Quality and Behavioral Intentions: the Mediating Effect of Customer Satisfaction

OpenAIRE

Ismail, Azman; Rose, Ilyani Ranian; Tudin, Rabaah; Dawi, Norazryana Mat

2017-01-01

This study was undertaken to measure the relationship between service quality, customer satisfaction and behavioral intentions. A survey method was employed to collect data from customers who received treatments at army medical organizations in Malaysia. The outcomes of Smart-PLS path model analysis confirmed that relationship between service qualities features (tangible, reliability, responsiveness, assurance and empathy) with customer satisfaction were positively and significantly correlate...

Technical Evaluation Report 37: Assistive Software for Disabled Learners

Directory of Open Access Journals (Sweden)

Jon Baggaley

2004-11-01

Full Text Available Previous reports in this series (#32 and 36 have discussed online software features of value to disabled learners in distance education. The current report evaluates four specific assistive software products with useful features for visually and hearing impaired learners: ATutor, ACollab, Natural Voice, and Just Vanilla. The evaluative criteria discussed include the purpose, uses, costs, and features of each software product, all considered primarily from the accessibility perspective.

How to strengthen customer loyalty, using customer segmentation?

Directory of Open Access Journals (Sweden)

MELNIC Elena Lidia

2017-01-01

Full Text Available Do you provide exceptional customer service?”, “Is the customer service in your company extraordinary?” “How to convert satis fied customers into loyal customers?” - are the most frequent questions of today’s managers and have driven the research on this article to getting the answer to a highly important marketing topic “How to strengthen customer loyalty using customer segmentation?”. Anyone who has bought a product or a service has probably suffered at least once from a company’s apparent indifference to what should be its first concern: the customer experiences. If this is the case, the company is in a wrong direction, since loyalty is the most powerful tool in today competitive market. To strengthen the bonds with these high-profit customers, innovative companies are deploying enterprise-wide strategies built on consumer segmentation.

Analyzing the Influence of Ethical Sales Behavior on Customers Loyalty through Customer Satisfaction and Trust in Insurance Company

OpenAIRE

Razieh Pezhman; Mohammad Hossein Moshref Javadi; Arash Shahin

2013-01-01

The purpose of this study is to analysis of a model for investigation the influences of ethical sales behavior on customer loyalty in insurance industry with a case study in Parsian Insurance Company in Iran. The theoretical topics collected by means of library and Internet and the data was obtained from questionnaire. To analyze the data, the structural equation modeling embedded in the AMOS software was applied. The results of analyzing data reveal that the presented model is an appropriate...

Modular Software Performance Monitoring

CERN Document Server

Kruse, D F

2011-01-01

CPU clock frequency is not likely to be increased significantly in the coming years, and data analysis speed can be improved by using more processors or buying new machines, only if one is willing to change the paradigm to a parallel one. Therefore, performance monitoring procedures and tools are needed to help programmers to optimize existing software running on current and future hardware. Low level information from hardware performance counters is vital to spot specific performance problems slowing program execution. HEP software is often huge and complex, and existing tools are unable to give results with the required granularity. We will report on the approach we have chose to solve this problem that involves decomposing the application into parts and monitoring each of them separately. Both counting and sampling methods are used to allow an analysis with the required custom granularity: from global level, up to the function level. A set of tools (based on perfmon2 – a software interface to hardware co...

ImatraNMR: Novel software for batch integration and analysis of quantitative NMR spectra

Science.gov (United States)

Mäkelä, A. V.; Heikkilä, O.; Kilpeläinen, I.; Heikkinen, S.

2011-08-01

Quantitative NMR spectroscopy is a useful and important tool for analysis of various mixtures. Recently, in addition of traditional quantitative 1D 1H and 13C NMR methods, a variety of pulse sequences aimed for quantitative or semiquantitative analysis have been developed. To obtain actual usable results from quantitative spectra, they must be processed and analyzed with suitable software. Currently, there are many processing packages available from spectrometer manufacturers and third party developers, and most of them are capable of analyzing and integration of quantitative spectra. However, they are mainly aimed for processing single or few spectra, and are slow and difficult to use when large numbers of spectra and signals are being analyzed, even when using pre-saved integration areas or custom scripting features. In this article, we present a novel software, ImatraNMR, designed for batch analysis of quantitative spectra. In addition to capability of analyzing large number of spectra, it provides results in text and CSV formats, allowing further data-analysis using spreadsheet programs or general analysis programs, such as Matlab. The software is written with Java, and thus it should run in any platform capable of providing Java Runtime Environment version 1.6 or newer, however, currently it has only been tested with Windows and Linux (Ubuntu 10.04). The software is free for non-commercial use, and is provided with source code upon request.

The impact of the customer relationship management on organizational productivity, customer trust and satisfaction by using the structural equation model: A study in the Iranian hospitals.

Science.gov (United States)

Yaghoubi, Maryam; Asgari, Hamed; Javadi, Marzieh

2017-01-01

One of the challenges in the fiercely competitive space of health organizations is responding to customers and building trust and satisfaction in them in the shortest time, with best quality and highest productivity. Hence the aim of this study is to survey the impact of customer relationship management (CRM) on organizational productivity, customer loyalty, satisfaction and trust in selected hospitals of Isfahan (in Iran). This study is a correlation descriptive research. Study population was the nurses in selected hospitals of Isfahan and the sampling has been conducted using stratified random method. Data collection tool is a researcher-made questionnaire of CRM and its effects (organizational productivity, customer loyalty, satisfaction and trust) which its validity and reliability has been confirmed by researchers. Structural equation method was used to determine the impact of variables. Data analysis method was structural equation modeling and the software used was SPSS version 16 (IBM, SPSS, 2007 Microsoft Corp., Bristol, UK) and AMOS version 18 (IBM, SPSS, 2010 Microsoft Corp, Bristol, UK). Among the dimensions of CRM, diversification had the highest impact (0.83) and customer acquisition had the lowest (0.57) CRM, had the lowest impact on productivity (0.59) and the highest effect on customer satisfaction (0.83). For the implementation of CRM, it is necessary that the studied hospitals improve strategies of acquiring information about new customers, attracting new customers and keeping them and communication with patients outside the hospital and improve the system of measuring patient satisfaction and loyalty.

All new custom path photo book creation

Science.gov (United States)

Wang, Wiley; Muzzolini, Russ

2012-03-01

In this paper, we present an all new custom path to allow consumers to have full control to their photos and the format of their books, while providing them with guidance to make their creation fast and easy. The users can choose to fully automate the initial creation, and then customize every page. The system manage many design themes along with numerous design elements, such as layouts, backgrounds, embellishments and pattern bands. The users can also utilize photos from multiple sources including their computers, Shutterfly accounts, Shutterfly Share sites and Facebook. The users can also use a photo as background, add, move and resize photos and text - putting what they want where they want instead of being confined to templates. The new path allows users to add embellishments anywhere in the book, and the high-performance platform can support up to 1,000 photos per book and up to 25 pictures per page. The path offers either Smart Autofill or Storyboard features allowing customers to populate their books with photos so they can add captions and customize the pages.

Computational intelligence and quantitative software engineering

CERN Document Server

Succi, Giancarlo; Sillitti, Alberto

2016-01-01

In a down-to-the earth manner, the volume lucidly presents how the fundamental concepts, methodology, and algorithms of Computational Intelligence are efficiently exploited in Software Engineering and opens up a novel and promising avenue of a comprehensive analysis and advanced design of software artifacts. It shows how the paradigm and the best practices of Computational Intelligence can be creatively explored to carry out comprehensive software requirement analysis, support design, testing, and maintenance. Software Engineering is an intensive knowledge-based endeavor of inherent human-centric nature, which profoundly relies on acquiring semiformal knowledge and then processing it to produce a running system. The knowledge spans a wide variety of artifacts, from requirements, captured in the interaction with customers, to design practices, testing, and code management strategies, which rely on the knowledge of the running system. This volume consists of contributions written by widely acknowledged experts ...

The Impact of Customer Relationship Management to Customer Loyalty Through Customer Satisfaction in Cabal Dining Manado

OpenAIRE

Pandowo, Merinda; Pangemanan, Sifrid S.; Wattilete, Randy

2013-01-01

Customer relationship management is the one influencing customer loyalty, but to get customer loyalty we should know how to make customer satisfaction. This research is purposed to analyze the impact of customer relationship management to customer loyalty through customer satisfaction in Cabal Dining Manado. This research used the Path analysis as the method of this research. Population in this research is mainly in this research is people in Manado. The sample of this research is 100 respond...

Customs as Facilitation of Trade. Case of Albania.

Directory of Open Access Journals (Sweden)

Etleva Bajrami

2010-03-01

Full Text Available Economic cooperation and trade between countries of region is very important as a opening step for entering in big markets like EU-s. All agreements have a huge impact in customs administration for elimination of customs taxes and for facilitation of trade during customs crossing. Trade integration is seen as faster way for countries to complete all necessary condition for European Integration. This process requires fulfillment of all reforms, needed for approaches the development and integration between countries. This process is spread in time because of the feature and difference between society and their economies. Regional economic integration is considered an import component for longterm integration of South Eastern European countries in EU. Membership of Albania in WTO brings a number of free trade agreements, with the main purpose trade liberalization. The essences of these agreements have been liberalization of customs tariffs for increasing foreign trade and attract foreign investors. The loss of customs income will be compensating from imports increasing and economic development in general. The role of Customs has changed from one of a complete focus on revenue collection to a broad role encompassing components of revenue collection, trade facilitation and border security. Simplified customs procedures and documents are very important for improving relation of business and government and also improving business performance. The aim of this paper is to point out the roles, responsibilities and challenges of customs, for concluding this we have conducted a survey for analyzing the performance of customs in Albania.  

Improving the trajectory of transpedicular transdiscal lumbar screw fixation with a computer-assisted 3D-printed custom drill guide

Directory of Open Access Journals (Sweden)

Zhen-Xuan Shao

2017-07-01

Full Text Available Transpedicular transdiscal screw fixation is an alternative technique used in lumbar spine fixation; however, it requires an accurate screw trajectory. The aim of this study is to design a novel 3D-printed custom drill guide and investigate its accuracy to guide the trajectory of transpedicular transdiscal (TPTD lumbar screw fixation. Dicom images of thirty lumbar functional segment units (FSU, two segments of L1–L4 were acquired from the PACS system in our hospital (patients who underwent a CT scan for other abdomen diseases and had normal spine anatomy and imported into reverse design software for three-dimensional reconstructions. Images were used to print the 3D lumbar models and were imported into CAD software to design an optimal TPTD screw trajectory and a matched custom drill guide. After both the 3D printed FSU models and 3D-printed custom drill guide were prepared, the TPTD screws will be guided with a 3D-printed custom drill guide and introduced into the 3D printed FSU models. No significant statistical difference in screw trajectory angles was observed between the digital model and the 3D-printed model (P > 0.05. Our present study found that, with the help of CAD software, it is feasible to design a TPTD screw custom drill guide that could guide the accurate TPTD screw trajectory on 3D-printed lumbar models.

Improvement of Computer Software Quality through Software Automated Tools.

Science.gov (United States)

1986-08-30

information that are returned from the tools to the human user, and the forms in which these outputs are presented. Page 2 of 4 STAGE OF DEVELOPMENT: What... AUTOMIATED SOFTWARE TOOL MONITORING SYSTEM APPENDIX 2 2-1 INTRODUCTION This document and Automated Software Tool Monitoring Program (Appendix 1) are...t Output Output features provide links from the tool to both the human user and the target machine (where applicable). They describe the types

Analysis of Customer Loyalty through Total Quality Service, Customer Relationship Management and Customer Satisfaction

Science.gov (United States)

Binsar Kristian P., Feliks Anggia; Panjaitan, Hotman

2014-01-01

This research talks about total quality service and customer relationship management effects toward customer satisfaction and its impact on customer loyalty. Fast food restaurant KFC, always strives to continue to make improvements in total quality service, so that customer satisfaction can be maintained, which in turn will have an impact on…

Studying The Effect Of Brands And Internet WOM Advertisement On Customer Purchase

Directory of Open Access Journals (Sweden)

Ali Sedighimanesh

2017-07-01

Full Text Available Objectives e-commerce can be represented as any online trade and commerce via the Internet. MethodsAnalysis It should be noted that online purchase is not based on the actual experience of purchasing goods but is based on aspects such as image the qualitative information and publicizing of the product. Customers should be searched on the Internet randomly to evaluate the product and also reduce the risk of buying. So customers obtain product information before making a purchase and then perform the evaluation and diagnosis of products Findings The survey was conducted according to studying the model using a questionnaire which collected data analysis has been made in SPSS software. Improvements The results of this study show that the brand image and internet word of mouth advertisement and moderating variables price reductions customer trust mode and has a tremendous impact on customer purchase intention.

Improving international e-Customs

DEFF Research Database (Denmark)

Stijn, Eveline van; Bjørn-Andersen, Niels; Razmerita, Liana

2007-01-01

, issues on how to monitor, control and manage these systems become crucial to guarantee user privacy and safety. Not only devices, but also special software features must be enforced and guaranteed in a digital society. ICDS 2007 covers a large spectrum of topics related to advanced networking...

Do 'enabling technologies' affect customer performance in price-responsive load programs?

International Nuclear Information System (INIS)

Goldman, Charles A.; Kintner-Meyer, Michael; Heffner, Grayson

2002-01-01

Price-responsive load (PRL) programs vary significantly in overall design, the complexity of relationships between program administrators, load aggregators, and customers, and the availability of ''enabling technologies''. Enabling technologies include such features as web-based power system and price monitoring, control and dispatch of curtailable loads, communications and information systems links to program participants, availability of interval metering data to customers in near real time, and building/facility/end-use automation and management capabilities. Two state agencies - NYSERDA in New York and the CEC in California - have been conspicuous leaders in the demonstration of demand response (DR) programs utilizing enabling technologies. In partnership with key stakeholders in these two states (e.g., grid operator, state energy agencies, and program administrators), Lawrence Berkeley National Laboratory (LBNL) and Pacific Northwest National Laboratory (PNNL) surveyed 56 customers who worked with five contractors participating in CEC or NYSERDA-sponsored DR programs. We combined market research and actual load curtailment data when available (i.e., New York) or customer load reduction targets in order to explore the relative importance of contractor's program design features, sophistication of control strategies, and reliance on enabling technologies in predicting customer's ability to deliver load reductions in DR programs targeted to large commercial/industrial customers. We found preliminary evidence that DR enabling technology has a positive effect on load curtailment potential. Many customers indicated that web-based energy information tools were useful for facilitating demand response (e.g., assessing actual performance compared to load reduction contract commitments), that multiple notification channels facilitated timely response, and that support for and use of backup generation allowed customers to achieve significant and predictable load

Standards and Customer Service: Employees Behavior towards Customers

Directory of Open Access Journals (Sweden)

Venelin Terziev

2017-09-01

Full Text Available Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment. The development and implementation of standards requires the organization to accurately determine customer service types, the cost of providing alternative services, and measures for measuring and controlling the services provided. At the core of the developed and implemented standards is the development and establishment of the customer service policy, which should start with a consumer demand analysis. The definition of customer service level should allow for quantitative measurement because the vague and quantifiable policy does not provide opportunities for evaluation and control of the activities and expenses of customer service. When developing service standards, it is appropriate to apply an algorithm that focuses primarily on standards related to employee behavior towards customers. This paper explores the need and capability to develop customer service standards and provides an algorithm for developing standards for employee behavior toward customers.

Technology Transfer Challenges for High-Assurance Software Engineering Tools

Science.gov (United States)

Koga, Dennis (Technical Monitor); Penix, John; Markosian, Lawrence Z.

2003-01-01

In this paper, we describe our experience with the challenges thar we are currently facing in our effort to develop advanced software verification and validation tools. We categorize these challenges into several areas: cost benefits modeling, tool usability, customer application domain, and organizational issues. We provide examples of challenges in each area and identrfj, open research issues in areas which limit our ability to transfer high-assurance software engineering tools into practice.

NeuroCharter: A Neural Networks Software to Visually Discover the Effects and Contributions between Interrelated Features

Directory of Open Access Journals (Sweden)

Mohammad N. Elnesr

2017-09-01

Full Text Available NeuroCharter is an open-source software that helps in prediction problems in scientific research through artificial neural networks. The program is designed mainly for researchers who focus on details of the neural-network’s parameters, in addition to easy reuse of the trained network. The program outputs almost all the necessary graphs regarding the network and features contributions and relative outputs for both numeric and categorical features. The program was implemented in Python 2.7.11 and is open sourced for reuse and future development. The program consists of four main classes, one for the neural networks calculation, one for data manipulation, one for plotting the neural network, and the main class that manages and links the other classes. The source code and some experimental data are freely available at the GitHub code repository http://j.mp/NeuroCharter.   Funding Statement: The project was financially supported by King Saud University, Vice Deanship of Research Chairs.

The Relationship Between Internal Motivation And Customer Satisfaction Of Posthaste Purchase

Directory of Open Access Journals (Sweden)

Farbodsouri

2017-06-01

Full Text Available The purpose of this study is performing an empirical study in the field of marketing in order to examine the relationship between internal motivation and customer satisfaction of posthaste purchase in stores that researcher made model have been used.In this model the relationship between internal motivation and customer satisfaction of posthaste purchase was investigated. To review research sample of 385 customers was selected as a stepwise clustering. Data gathered by standard questionnaire with 21 questions that its validity and reliability was confirmed and distributed among the statistical population. Data analysis was performed using descriptive statistics and inferential statistics. At the level of Descriptive statistics indices such as frequency and frequency percentage were used and in inferential statistics correlation methods structural equation modeling path analysis has been done using the spss and lisrel software. The results of the analysis showing the existence of a significant and positive impact of internal motivation on customer satisfaction of posthaste buying. In general the ability of the Tehran Hyperstar chain store to increase customers satisfaction of posthaste buying must pay special attention to the effective internal motivation of customers the impulsivity the pleasure of shopping fashion involvement personal identity p050.

Software for Library Management: Selection and Evaluation.

Science.gov (United States)

Notowitz, Carol I.

1987-01-01

This discussion of library software packages includes guidelines for library automation with microcomputers; criteria to aid in software selection; comparison of some features of available acquisitions, circulation and overdues software; references for software reviews; additional information on microsoftware; and a directory of producers and…

Emotion Analysis of Telephone Complaints from Customer Based on Affective Computing.

Science.gov (United States)

Gong, Shuangping; Dai, Yonghui; Ji, Jun; Wang, Jinzhao; Sun, Hai

2015-01-01

Customer complaint has been the important feedback for modern enterprises to improve their product and service quality as well as the customer's loyalty. As one of the commonly used manners in customer complaint, telephone communication carries rich emotional information of speeches, which provides valuable resources for perceiving the customer's satisfaction and studying the complaint handling skills. This paper studies the characteristics of telephone complaint speeches and proposes an analysis method based on affective computing technology, which can recognize the dynamic changes of customer emotions from the conversations between the service staff and the customer. The recognition process includes speaker recognition, emotional feature parameter extraction, and dynamic emotion recognition. Experimental results show that this method is effective and can reach high recognition rates of happy and angry states. It has been successfully applied to the operation quality and service administration in telecom and Internet service company.

Recreation Demands of Customers in Thermal Tourism Establishments: Case of Balikesir Province

Directory of Open Access Journals (Sweden)

Mehmet KAÇAR

2014-08-01

Full Text Available Evaluate recreation demand of customers who lodge in thermal hotels at Balıkesir province. Thermal tourism addresses to people who want to be healthier or aim to have sustainable health level. Parallel to the alternative tourism trend, in recent years there is an increase in number of tourists who visits to thermal facilities for daily trip or for a longer time period. In this study it is aimed to evaluate planning and developing spare time activities for customers who lodge in thermal facilities. The population of this research consist thermal hotel customers at Balikesir region from September to December in 20 13. Sample includes 400 customers who stay Asya Pamukcu Hotel Balikesir . In this research, “Customers‟ Recreational Demand Determination Survey” is applied which consists of questions related to spare time activities and questioner is developed by conside ring expert opinion and test re - test technique. The obtained data from survey is analyzed by SPSS 17 software. According to results, it is shown that, customers activities are insufficient related to spare times. Another result obtained from this researc h is that customers are willing to have recreational components in thermal facilities. Furthermore, it is shown that customers need information about thermal practices.

LC-IMS-MS Feature Finder: detecting multidimensional liquid chromatography, ion mobility and mass spectrometry features in complex datasets.

Science.gov (United States)

Crowell, Kevin L; Slysz, Gordon W; Baker, Erin S; LaMarche, Brian L; Monroe, Matthew E; Ibrahim, Yehia M; Payne, Samuel H; Anderson, Gordon A; Smith, Richard D

2013-11-01

The addition of ion mobility spectrometry to liquid chromatography-mass spectrometry experiments requires new, or updated, software tools to facilitate data processing. We introduce a command line software application LC-IMS-MS Feature Finder that searches for molecular ion signatures in multidimensional liquid chromatography-ion mobility spectrometry-mass spectrometry (LC-IMS-MS) data by clustering deisotoped peaks with similar monoisotopic mass, charge state, LC elution time and ion mobility drift time values. The software application includes an algorithm for detecting and quantifying co-eluting chemical species, including species that exist in multiple conformations that may have been separated in the IMS dimension. LC-IMS-MS Feature Finder is available as a command-line tool for download at http://omics.pnl.gov/software/LC-IMS-MS_Feature_Finder.php. The Microsoft.NET Framework 4.0 is required to run the software. All other dependencies are included with the software package. Usage of this software is limited to non-profit research to use (see README). rds@pnnl.gov. Supplementary data are available at Bioinformatics online.

Preventing customer defection and stimulating return of the lost customers

Directory of Open Access Journals (Sweden)

Senić Radoslav

2013-01-01

Full Text Available Customers represent company's most valuable asset. Company can assure its survival, further growth and development by retaining existing, attracting new and returning lost customers. Retaining existing, loyal customers is the most profitable business activity, attracting new ones is the most expensive, while returning lost and frequently forgotten customers is a type of business activity that still generates modest interest among researchers and practitioners. So far, marketing strategies have been mainly directed towards the first two categories of customers. The objective of this paper is dedicated to customer defection and returning lost customers. Paper discusses customer relationship life-cycle and the significance of managing customer return within it, types of customer defections, the process of managing return, as well as, the reasons that led to customer defection.

Software Radar Technology

Directory of Open Access Journals (Sweden)

Tang Jun

2015-08-01

Full Text Available In this paper, the definition and the key features of Software Radar, which is a new concept, are proposed and discussed. We consider the development of modern radar system technology to be divided into three stages: Digital Radar, Software radar and Intelligent Radar, and the second stage is just commencing now. A Software Radar system should be a combination of various modern digital modular components conformed to certain software and hardware standards. Moreover, a software radar system with an open system architecture supporting to decouple application software and low level hardware would be easy to adopt "user requirements-oriented" developing methodology instead of traditional "specific function-oriented" developing methodology. Compared with traditional Digital Radar, Software Radar system can be easily reconfigured and scaled up or down to adapt to the changes of requirements and technologies. A demonstration Software Radar signal processing system, RadarLab 2.0, which has been developed by Tsinghua University, is introduced in this paper and the suggestions for the future development of Software Radar in China are also given in the conclusion.

Outsourcing the development of specific application software using the ESA software engineering standards the SPS software Interlock System

CERN Document Server

Denis, B

1995-01-01

CERN is considering outsourcing as a solution to the reduction of staff. To need to re-engineer the SPS Software Interlock System provided an opportunity to explore the applicability of outsourcing to our specific controls environment and the ESA PSS-05 standards were selected for the requirements specification, the development, the control and monitoring and the project management. The software produced by the contractor is now fully operational. After outlining the scope and the complexity of the project, a discussion on the ESA PSS-05 will be presented: the choice, the way these standards improve the outsourcing process, the quality induced but also the need to adapt them and their limitation in the definition of the customer-supplier relationship. The success factors and the difficulties of development under contract will also be discussed. The maintenance aspect and the impact on in-house developments will finally be addressed.

Have it your way. A modular approach to custom compact control rooms

International Nuclear Information System (INIS)

Harmon, Daryl; Scarola, Ken

2003-01-01

In spite of the recent lack of growth in the nuclear power industry, a transition is taking place to compact main control rooms as the design of choice for power generating facilities. This is evident in the design and construction of new facilities, including Advanced Light Water Reactors such as the Korean Shin Kori 3 and 4 units, as well as Generation IV reactors. Also, compact control rooms are increasingly preferred for the modernization of current generation plants. This shift reflects that compact control rooms combine cost savings through equipment reduction and standardization with operability improvements through increased functionality and flexibility and improved presentation. Though compact control rooms feature significantly fewer Human Machine Interface (HMI) devices than their conventional counterparts, customers still require a wide variety of different configurations to accommodate their individual operations philosophies, cultural norms, licensing regulations and physical constraints. To meet this need, Westinghouse Electric Company has developed an innovative, modular approach to designing compact control rooms for nuclear power plants. This approach features a small set of standard HMI devices serving as building blocks for all compact control room functions. The building blocks include qualified and non-safety video devices for implementing displays, alarms, multi-channel soft controls, computerized procedures, etc. These building blocks can be used for (1) large screen overview displays, (2) console-based control and monitoring and (3) HMI devices for conventional, benchboard-style control panels. Their modular design allows these building blocks to be arranged in various physical configurations to meet a wide variety of customer's control room preferences and constraints. For example, a compact control room could use the qualified building blocks (1) to configure a dedicated safety panel independent of the normal operational consoles, or (2

Design and validation of Segment - freely available software for cardiovascular image analysis

International Nuclear Information System (INIS)

Heiberg, Einar; Sjögren, Jane; Ugander, Martin; Carlsson, Marcus; Engblom, Henrik; Arheden, Håkan

2010-01-01

Commercially available software for cardiovascular image analysis often has limited functionality and frequently lacks the careful validation that is required for clinical studies. We have already implemented a cardiovascular image analysis software package and released it as freeware for the research community. However, it was distributed as a stand-alone application and other researchers could not extend it by writing their own custom image analysis algorithms. We believe that the work required to make a clinically applicable prototype can be reduced by making the software extensible, so that researchers can develop their own modules or improvements. Such an initiative might then serve as a bridge between image analysis research and cardiovascular research. The aim of this article is therefore to present the design and validation of a cardiovascular image analysis software package (Segment) and to announce its release in a source code format. Segment can be used for image analysis in magnetic resonance imaging (MRI), computed tomography (CT), single photon emission computed tomography (SPECT) and positron emission tomography (PET). Some of its main features include loading of DICOM images from all major scanner vendors, simultaneous display of multiple image stacks and plane intersections, automated segmentation of the left ventricle, quantification of MRI flow, tools for manual and general object segmentation, quantitative regional wall motion analysis, myocardial viability analysis and image fusion tools. Here we present an overview of the validation results and validation procedures for the functionality of the software. We describe a technique to ensure continued accuracy and validity of the software by implementing and using a test script that tests the functionality of the software and validates the output. The software has been made freely available for research purposes in a source code format on the project home page (http://segment.heiberg.se). Segment

Advancing PWR fuel to meet customer needs

Energy Technology Data Exchange (ETDEWEB)

Kramer, F W

1987-03-01

Since the introduction of the Optimized Fuel Assembly (OFA) for PWRs in the late 1970s, Westinghouse has continued to work with the utility customers to identify the greatest needs for further advance in fuel performance and reliability. The major customer requirements include longer fuel cycle at lower costs, increased fuel discharge burn-up, enhanced operating flexibility, all accompanied by even greater reliability. In response to these needs, Westinghouse developed Vantage 5 PWR fuel. To optimize reactor operations, Vantage 5 fuel features distinct advantages: integral fuel burnable absorbers, axial and radial blankets, intermediate flow mixers, a removable top nozzle, and assembly modifications to accommodate increased discharge burn-up.

The Intercultural Marketing Competence of Software Subcontractors: Toward a Conceptual Framework

DEFF Research Database (Denmark)

Skaates, Maria Anne

2002-01-01

As part of a research project on cooperation between Nordic software development subcontractors and their foreign customers, the dynamics of intercultural marketing competence are being examined. This paper builds a conceptual bridge by developing a definition of a software subcontracting firm......'s intercultural marketing competence on the basis of (a) socio-psychological and human resource management definitions of intercultural competence at the level of individuals and (b) definitions of organizational competence from the resource-based perspective. Furthermore a model of the dynamics...... of this competence is presented. In connection with the model, key economic aspects of the competence from the viewpoints of both the subcontractor and its customer firm - including strategic importance, heterogeneity, imperfect mobility, ex ante limits to competition, dynamic transaction costs, time compression...

The impact of customer-specific marketing expenses on customer retention and customer profitability

NARCIS (Netherlands)

S. van Triest (Sander); M.J.G. Bun (Maurice); E.M. van Raaij (Erik); M.J.A. Vernooij (Maarten)

2009-01-01

textabstractWe study the effects of customer-specific marketing expenses on customer retention and customer profitability in a business-to-business setting. Using data from a company providing hygiene services, we look at the impact of a hitherto unstudied type of expense targeted at individual

A STUDY ON THE EVALUATION OF CUSTOMERS' SATISFACTION - THE PERSPECTIVE OF QUALITY

Directory of Open Access Journals (Sweden)

Dauw-Song Zhu

2010-06-01

Full Text Available As stated by the recent report published by Global Industry Analysts Inc. (GIA, driven by widespread consumer awareness, lifestyle trends and growing compatibility among equipments because of standardization, the world digital camera market is projected to reach 122 million units by the year 2010. The traditional one-way quality model is focused on one particular quality element; only when the element is present are customers satisfied, and viceversa. Using the traditional way to improve customer satisfaction, it is possible that the customer will not be satisfied with a certain quality element, or maybe the customer satisfaction target will be over-fulfilled (Tan & Shen, 2000. Kano's model provides an effective approach to categorizing the customer attributes into different types. Professor Kano has developed a methodology to identify which customer attributes are must-be, which are one-dimensional and which are attractive. Therefore, understanding the product quality attribute is beneficial to improvement of quality as well as product development. Therefore, the purposes of this article are 1. To classify customer attributes into Kano categories. 2. To apply IPA to analyze the correlation between importance and satisfaction toward product attributes. 3. To exam a significant difference between demographic characteristics and Kano's quality requirements. The findings are as follows: 1. Kano' model successful classifying product features of digital cameras. Kano's quality requirements are also correlated with importance and satisfaction of IPA analysis. 2. When quality have improved for all product features, after sales services, Image Stabilizer and Recording Mode will lead to most satisfaction for all users based on customer satisfaction coefficient. 3. Demographical characteristics have significantly influenced perceived quality requirement for digital camera users.

Integrating sentiment analysis and term associations with geo-temporal visualizations on customer feedback streams

Science.gov (United States)

Hao, Ming; Rohrdantz, Christian; Janetzko, Halldór; Keim, Daniel; Dayal, Umeshwar; Haug, Lars-Erik; Hsu, Mei-Chun

2012-01-01

Twitter currently receives over 190 million tweets (small text-based Web posts) and manufacturing companies receive over 10 thousand web product surveys a day, in which people share their thoughts regarding a wide range of products and their features. A large number of tweets and customer surveys include opinions about products and services. However, with Twitter being a relatively new phenomenon, these tweets are underutilized as a source for determining customer sentiments. To explore high-volume customer feedback streams, we integrate three time series-based visual analysis techniques: (1) feature-based sentiment analysis that extracts, measures, and maps customer feedback; (2) a novel idea of term associations that identify attributes, verbs, and adjectives frequently occurring together; and (3) new pixel cell-based sentiment calendars, geo-temporal map visualizations and self-organizing maps to identify co-occurring and influential opinions. We have combined these techniques into a well-fitted solution for an effective analysis of large customer feedback streams such as for movie reviews (e.g., Kung-Fu Panda) or web surveys (buyers).

The impact of the customer relationship management on organizational productivity, customer trust and satisfaction by using the structural equation model: A study in the Iranian hospitals

Science.gov (United States)

Yaghoubi, Maryam; Asgari, Hamed; Javadi, Marzieh

2017-01-01

Context: One of the challenges in the fiercely competitive space of health organizations is responding to customers and building trust and satisfaction in them in the shortest time, with best quality and highest productivity. Hence the aim of this study is to survey the impact of customer relationship management (CRM) on organizational productivity, customer loyalty, satisfaction and trust in selected hospitals of Isfahan (in Iran). Materials and Methods: This study is a correlation descriptive research. Study population was the nurses in selected hospitals of Isfahan and the sampling has been conducted using stratified random method. Data collection tool is a researcher-made questionnaire of CRM and its effects (organizational productivity, customer loyalty, satisfaction and trust) which its validity and reliability has been confirmed by researchers. Structural equation method was used to determine the impact of variables. Data analysis method was structural equation modeling and the software used was SPSS version 16 (IBM, SPSS, 2007 Microsoft Corp., Bristol, UK) and AMOS version 18 (IBM, SPSS, 2010 Microsoft Corp, Bristol, UK). Results: Among the dimensions of CRM, diversification had the highest impact (0.83) and customer acquisition had the lowest (0.57) CRM, had the lowest impact on productivity (0.59) and the highest effect on customer satisfaction (0.83). Conclusions: For the implementation of CRM, it is necessary that the studied hospitals improve strategies of acquiring information about new customers, attracting new customers and keeping them and communication with patients outside the hospital and improve the system of measuring patient satisfaction and loyalty. PMID:28546971

Nuclear medicine software: safety aspects

International Nuclear Information System (INIS)

Anon.

1989-01-01

A brief editorial discusses the safety aspects of nuclear medicine software. Topics covered include some specific features which should be incorporated into a well-written piece of software, some specific points regarding software testing and legal liability if inappropriate medical treatment was initiated as a result of information derived from a piece of clinical apparatus incorporating a malfunctioning computer program. (U.K.)

A Reusable and Adaptable Software Architecture for Embedded Space Flight System: The Core Flight Software System (CFS)

Science.gov (United States)

Wilmot, Jonathan

2005-01-01

The contents include the following: High availability. Hardware is in harsh environment. Flight processor (constraints) very widely due to power and weight constraints. Software must be remotely modifiable and still operate while changes are being made. Many custom one of kind interfaces for one of a kind missions. Sustaining engineering. Price of failure is high, tens to hundreds of millions of dollars.

Lean principles applied to software development – avoiding waste

Directory of Open Access Journals (Sweden)

Ionel NAFTANAILA

2009-12-01

Full Text Available Under the current economic conditions many organizations strive to continue the trend towards adopting better software development processes, in order to take advantage of the numerous benefits that these can offer. Those benefits include quicker return on investment, better software quality, and higher customer satisfaction. To date, however, there is little body of research that can guide organizations in adopting modern software development practices, especially when it comes to Lean thinking and principles. To address this situation, the current paper identifies and structures the main wastes (or muda in Lean terms in software development as described by Lean principles, in an attempt to bring into researchers’ and practitioners’ attention Lean Software Development, a modern development methodology based on well-established practices such as Lean Manufacturing or Toyota Production System.

Prediction of software operational reliability using testing environment factors

International Nuclear Information System (INIS)

Jung, Hoan Sung; Seong, Poong Hyun

1995-01-01

A number of software reliability models have been developed to estimate and to predict software reliability. However, there are no established standard models to quantify software reliability. Most models estimate the quality of software in reliability figures such as remaining faults, failure rate, or mean time to next failure at the testing phase, and they consider them ultimate indicators of software reliability. Experience shows that there is a large gap between predicted reliability during development and reliability measured during operation, which means that predicted reliability, or so-called test reliability, is not operational reliability. Customers prefer operational reliability to test reliability. In this study, we propose a method that predicts operational reliability rather than test reliability by introducing the testing environment factor that quantifies the changes in environments

Information technologies in optimization process of monitoring of software and hardware status

Science.gov (United States)

Nikitin, P. V.; Savinov, A. N.; Bazhenov, R. I.; Ryabov, I. V.

2018-05-01

The article describes a model of a hardware and software monitoring system for a large company that provides customers with software as a service (SaaS solution) using information technology. The main functions of the monitoring system are: provision of up-todate data for analyzing the state of the IT infrastructure, rapid detection of the fault and its effective elimination. The main risks associated with the provision of these services are described; the comparative characteristics of the software are given; author's methods of monitoring the status of software and hardware are proposed.

Controlatron Neutron Tube Test Suite Software Manual - Operation Manual (V2.2)

CERN Document Server

Noel, W P; Hertrich, R J; Martinez, M L; Wallace, D L

2002-01-01

The Controlatron Software Suite is a custom built application to perform automated testing of Controlatron neutron tubes. The software package was designed to allowing users to design tests and to run a series of test suites on a tube. The data is output to ASCII files of a pre-defined format for data analysis and viewing with the Controlatron Data Viewer Application. This manual discusses the operation of the Controlatron Test Suite Software and a brief discussion of state machine theory, as state machine is the functional basis of the software.

Factors Affecting Customer Loyalty of Fitness Centers: An Empirical Study

Directory of Open Access Journals (Sweden)

Livia Vania Suwono

2016-04-01

Full Text Available Awareness of healthy lifestyle in society is increasing day by day. Therefore, the fitness centers more motivated to focus on these business opportunities. Hence, it is important for companies to understand how to satisfy consumers to obtain consumer loyalty. Main variables were applied to predict customer loyalties areswitching cost, customer value, physical environment, and customer satisfaction. Data was collected through questionnaires distribution to students at private university in Tangerang. Data then was analyzed to by applying multipleregressionswith SPSS software. The results showed that there are three hypotheses are supported. The hypothesis is the relationship between switching cost and customer value, the relationship between customer value and customer satisfaction, and the relationship between customer satisfaction and customer loyalty. There is a hypothesis that is not supported, namely the relationship between the physical environment and customer satisfaction. This study also provides a discussion and offers direction for further research.Kesadaran akan hidup sehat dalam masyarakat semakin meningkat. Oleh karenaitu, perusahaan-perusahaan pusat kebugaran termotivasi untuk focus pada peluang bisnis ini. Dengan demikian, pemahaman akan kepuasan konsumen yang dapat menjadikan konsumen semakin loyal adalah penting bagi perusahaan. Penelitian ini focus pada variable biaya perpindahan, nilai yang diterima konsumen, lingkungan fisik, dan kepuasan konsumen dalam memprediksi loyalitas konsumen. Data dikumpulkan melalui penyebaran kuesioner pada mahasiswa di sebuah universitas swasta. Data kemudian dianalisis dengan menggunakan regresi berganda. Hasil penelitian menunjukkan bahwa terdapat tiga hipotesis yang didukung. Hipotesis tersebut adalah hubungan antara biaya perpindahan dan nilai yang diterima konsumen, hubungan antara nilai yang diterima konsumen dan kepuasan konsumen, dan hubungan antara kepuasan konsumen dan loyalitas konsumen

Technical Note: Characterization of custom 3D printed multimodality imaging phantoms

International Nuclear Information System (INIS)

Bieniosek, Matthew F.; Lee, Brian J.; Levin, Craig S.

2015-01-01

Purpose: Imaging phantoms are important tools for researchers and technicians, but they can be costly and difficult to customize. Three dimensional (3D) printing is a widely available rapid prototyping technique that enables the fabrication of objects with 3D computer generated geometries. It is ideal for quickly producing customized, low cost, multimodal, reusable imaging phantoms. This work validates the use of 3D printed phantoms by comparing CT and PET scans of a 3D printed phantom and a commercial “Micro Deluxe” phantom. This report also presents results from a customized 3D printed PET/MRI phantom, and a customized high resolution imaging phantom with sub-mm features. Methods: CT and PET scans of a 3D printed phantom and a commercial Micro Deluxe (Data Spectrum Corporation, USA) phantom with 1.2, 1.6, 2.4, 3.2, 4.0, and 4.8 mm diameter hot rods were acquired. The measured PET and CT rod sizes, activities, and attenuation coefficients were compared. A PET/MRI scan of a custom 3D printed phantom with hot and cold rods was performed, with photon attenuation and normalization measurements performed with a separate 3D printed normalization phantom. X-ray transmission scans of a customized two level high resolution 3D printed phantom with sub-mm features were also performed. Results: Results show very good agreement between commercial and 3D printed micro deluxe phantoms with less than 3% difference in CT measured rod diameter, less than 5% difference in PET measured rod diameter, and a maximum of 6.2% difference in average rod activity from a 10 min, 333 kBq/ml (9 μCi/ml) Siemens Inveon (Siemens Healthcare, Germany) PET scan. In all cases, these differences were within the measurement uncertainties of our setups. PET/MRI scans successfully identified 3D printed hot and cold rods on PET and MRI modalities. X-ray projection images of a 3D printed high resolution phantom identified features as small as 350 μm wide. Conclusions: This work shows that 3D printed

Technical Note: Characterization of custom 3D printed multimodality imaging phantoms

Energy Technology Data Exchange (ETDEWEB)

Bieniosek, Matthew F. [Department of Electrical Engineering, Stanford University, 350 Serra Mall, Stanford, California 94305 (United States); Lee, Brian J. [Department of Mechanical Engineering, Stanford University, 440 Escondido Mall, Stanford, California 94305 (United States); Levin, Craig S., E-mail: cslevin@stanford.edu [Departments of Radiology, Physics, Bioengineering and Electrical Engineering, Stanford University, 300 Pasteur Dr., Stanford, California 94305-5128 (United States)

2015-10-15

Purpose: Imaging phantoms are important tools for researchers and technicians, but they can be costly and difficult to customize. Three dimensional (3D) printing is a widely available rapid prototyping technique that enables the fabrication of objects with 3D computer generated geometries. It is ideal for quickly producing customized, low cost, multimodal, reusable imaging phantoms. This work validates the use of 3D printed phantoms by comparing CT and PET scans of a 3D printed phantom and a commercial “Micro Deluxe” phantom. This report also presents results from a customized 3D printed PET/MRI phantom, and a customized high resolution imaging phantom with sub-mm features. Methods: CT and PET scans of a 3D printed phantom and a commercial Micro Deluxe (Data Spectrum Corporation, USA) phantom with 1.2, 1.6, 2.4, 3.2, 4.0, and 4.8 mm diameter hot rods were acquired. The measured PET and CT rod sizes, activities, and attenuation coefficients were compared. A PET/MRI scan of a custom 3D printed phantom with hot and cold rods was performed, with photon attenuation and normalization measurements performed with a separate 3D printed normalization phantom. X-ray transmission scans of a customized two level high resolution 3D printed phantom with sub-mm features were also performed. Results: Results show very good agreement between commercial and 3D printed micro deluxe phantoms with less than 3% difference in CT measured rod diameter, less than 5% difference in PET measured rod diameter, and a maximum of 6.2% difference in average rod activity from a 10 min, 333 kBq/ml (9 μCi/ml) Siemens Inveon (Siemens Healthcare, Germany) PET scan. In all cases, these differences were within the measurement uncertainties of our setups. PET/MRI scans successfully identified 3D printed hot and cold rods on PET and MRI modalities. X-ray projection images of a 3D printed high resolution phantom identified features as small as 350 μm wide. Conclusions: This work shows that 3D printed

Technical Note: Characterization of custom 3D printed multimodality imaging phantoms.

Science.gov (United States)

Bieniosek, Matthew F; Lee, Brian J; Levin, Craig S

2015-10-01

Imaging phantoms are important tools for researchers and technicians, but they can be costly and difficult to customize. Three dimensional (3D) printing is a widely available rapid prototyping technique that enables the fabrication of objects with 3D computer generated geometries. It is ideal for quickly producing customized, low cost, multimodal, reusable imaging phantoms. This work validates the use of 3D printed phantoms by comparing CT and PET scans of a 3D printed phantom and a commercial "Micro Deluxe" phantom. This report also presents results from a customized 3D printed PET/MRI phantom, and a customized high resolution imaging phantom with sub-mm features. CT and PET scans of a 3D printed phantom and a commercial Micro Deluxe (Data Spectrum Corporation, USA) phantom with 1.2, 1.6, 2.4, 3.2, 4.0, and 4.8 mm diameter hot rods were acquired. The measured PET and CT rod sizes, activities, and attenuation coefficients were compared. A PET/MRI scan of a custom 3D printed phantom with hot and cold rods was performed, with photon attenuation and normalization measurements performed with a separate 3D printed normalization phantom. X-ray transmission scans of a customized two level high resolution 3D printed phantom with sub-mm features were also performed. Results show very good agreement between commercial and 3D printed micro deluxe phantoms with less than 3% difference in CT measured rod diameter, less than 5% difference in PET measured rod diameter, and a maximum of 6.2% difference in average rod activity from a 10 min, 333 kBq/ml (9 μCi/ml) Siemens Inveon (Siemens Healthcare, Germany) PET scan. In all cases, these differences were within the measurement uncertainties of our setups. PET/MRI scans successfully identified 3D printed hot and cold rods on PET and MRI modalities. X-ray projection images of a 3D printed high resolution phantom identified features as small as 350 μm wide. This work shows that 3D printed phantoms can be functionally equivalent to

Pengaruh Customer Perceived Value Terhadap Customer Satisfaction PT. Xyz

OpenAIRE

Sucahyo, Martinus Wilman

2017-01-01

Penelitian ini membahas tentang Customer Perceived Value terhadap Customer Satisfaction PT. XYZ. Dalam penelitian ini, Customer Perceived Value diukur melalui dimensi Core Product Value, Service Value dan Relationship Value. Masing-masing dimensi ini akan diuji pengaruhnya terhadap Customer Satisfaction, baik secara simultan maupun secara parsial, serta dimensi mana yang paling berpengaruh terhadap Customer Satisfaction. Sampel penelitian berjumlah 100 pelanggan PT. XYZ. Data penelitian diola...

Sandia National Laboratories Advanced Simulation and Computing (ASC) software quality plan. Part 1 : ASC software quality engineering practices version 1.0.

Energy Technology Data Exchange (ETDEWEB)

Minana, Molly A.; Sturtevant, Judith E.; Heaphy, Robert; Hodges, Ann Louise; Boucheron, Edward A.; Drake, Richard Roy; Forsythe, Christi A.; Schofield, Joseph Richard, Jr.; Pavlakos, Constantine James; Williamson, Charles Michael; Edwards, Harold Carter

2005-01-01

The purpose of the Sandia National Laboratories (SNL) Advanced Simulation and Computing (ASC) Software Quality Plan is to clearly identify the practices that are the basis for continually improving the quality of ASC software products. Quality is defined in DOE/AL Quality Criteria (QC-1) as conformance to customer requirements and expectations. This quality plan defines the ASC program software quality practices and provides mappings of these practices to the SNL Corporate Process Requirements (CPR 1.3.2 and CPR 1.3.6) and the Department of Energy (DOE) document, ASCI Software Quality Engineering: Goals, Principles, and Guidelines (GP&G). This quality plan identifies ASC management and software project teams' responsibilities for cost-effective software engineering quality practices. The SNL ASC Software Quality Plan establishes the signatories commitment to improving software products by applying cost-effective software engineering quality practices. This document explains the project teams opportunities for tailoring and implementing the practices; enumerates the practices that compose the development of SNL ASC's software products; and includes a sample assessment checklist that was developed based upon the practices in this document.

Mass Customization's implication on after-sales services

DEFF Research Database (Denmark)

Oddsson, Gudmundur Valur; Christensen, Tim Teglgaard; Hvam, Lars

2007-01-01

by lack of structure and manual processes that run them. All this leads to lack of operational efficiency and lesser quality than can be achieved. Although mass customisation techniques suggest solution for the trade off between customisation and efficiency for the manufacturing industry, no widely known...... concept has been introduced when it comes to after sales services. As mass customisation also generates customized products, the implications on after sale services like installation, training, routine maintenance, emergency repair, parts supply and software services are comparable to customised service...

Customization Issues

DEFF Research Database (Denmark)

Jørgensen, Kaj Asbjørn; Brunø, Thomas Ditlev; Taps, Stig B.

2014-01-01

Implementation of mass customization and product configuration in companies requires fundamental considerations about how products can fulfil the demand from customers. In order to support such decision-making, a multi-level model for customization is developed. This model identifies four different...... levels of customization, ranging from the structure level at the bottom, through the performance level and the experience level, to the learning level at the top. The model also has a dual view with customers/demand at one side and product/supplier at the other side. It is a rather general model, which...... can be applied to many types of products, and typically, product designers must decide how far up in levels the customization should aim. In this paper, the four-level customization model is applied to wheel chairs....

Customer complaints and recovery effectiveness : A customer base approach

NARCIS (Netherlands)

Knox, G.; van Oest, R.D.

2014-01-01

Although customer complaints are a well-studied aspect of business, no study has measured the impact of actual complaints and recoveries on subsequent customer purchasing. The authors develop a customer base model to investigate the effectiveness of recovery in preventing customer churn. They

Relationship between Service Quality and Behavioral Intentions: The Mediating Effect of Customer Satisfaction

Directory of Open Access Journals (Sweden)

Azman Ismail

2017-07-01

Full Text Available This study was undertaken to measure the relationship between service quality, customer satisfaction and behavioral intentions. A survey method was employed to collect data from customers who received treatments at army medical organizations in Malaysia. The outcomes of Smart-PLS path model analysis confirmed that relationship between service qualities features (tangible, reliability, responsiveness, assurance and empathy with customer satisfaction were positively and significantly correlated with behavioral intentions. This result demonstrates that effect of tangible, reliability, responsiveness, assurance and empathy on behavioral intentions was mediated by customer satisfaction.DOI: 10.15408/etk.v16i2.5537

IT Project Management in Very Small Software Companies

DEFF Research Database (Denmark)

Shakir, Shahid Nadeem; Nørbjerg, Jacob

2013-01-01

In developing countries very small software companies (VSSCs) with only 1-10 employees play an important role both in the local economy and as providers of software and services to customers in other parts of the world. Understanding and improving their IT project management (ITPM) practices...... and challenges are, therefore, important in the local as well as the larger context of globalized software development. There is, however, very little research into small shop software practices in developing countries. The current paper explores actual ITPM practices in Pakistani VSSCs based on a qualitative...... study of seven Pakistani VSSCs. We find that some Pakistani ITPM practices are similar to what is reported from VSSCs in other parts of the world, while others seem to be related to the companies' position in the global software development chain. This paper is part of a larger research project aiming...

Customizing graphical user interface technology for spacecraft control centers

Science.gov (United States)

Beach, Edward; Giancola, Peter; Gibson, Steven; Mahmot, Ronald

1993-01-01

The Transportable Payload Operations Control Center (TPOCC) project is applying the latest in graphical user interface technology to the spacecraft control center environment. This project of the Mission Operations Division's (MOD) Control Center Systems Branch (CCSB) at NASA Goddard Space Flight Center (GSFC) has developed an architecture for control centers which makes use of a distributed processing approach and the latest in Unix workstation technology. The TPOCC project is committed to following industry standards and using commercial off-the-shelf (COTS) hardware and software components wherever possible to reduce development costs and to improve operational support. TPOCC's most successful use of commercial software products and standards has been in the development of its graphical user interface. This paper describes TPOCC's successful use and customization of four separate layers of commercial software products to create a flexible and powerful user interface that is uniquely suited to spacecraft monitoring and control.

Influence of Customer Focused Mission Statement on Customer Satisfaction

Directory of Open Access Journals (Sweden)

Chijioke Nwachukwu

2017-01-01

Full Text Available The purpose of this study is to examine the influence of customer‑focused mission statements on customer satisfaction in selected cell phone manufacturing companies in the United States. The study employed content analysis for the mission statement and data from America customer satisfaction index (ACSI. In analysing our data, Pearson correlation, and multiple regression techniques were used. The result showed that product and service, technology, philosophy, self‑concept, and public image mission statement components are strongly positively correlated with customer satisfaction. Customer, survival, growth and profitability and market mission statement components are insignificantly negatively correlated with customer satisfaction. The study, therefore, recommends that companies that want to remain competitive by enhancing customer satisfaction should formulate mission statements from a customer perspective so that they include product and service, technology, philosophy, self‑concept, and public image components. The main limitation of the study represents the sample size and structure. This study empirically investigated the correlation and association of nine mission statement components with customer satisfaction.

25th Annual International Symposium on Field-Programmable Custom Computing Machines

CERN Document Server

The IEEE Symposium on Field-Programmable Custom Computing Machines is the original and premier forum for presenting and discussing new research related to computing that exploits the unique features and capabilities of FPGAs and other reconfigurable hardware. Over the past two decades, FCCM has been the place to present papers on architectures, tools, and programming models for field-programmable custom computing machines as well as applications that use such systems.

Using Knowledge Management to Revise Software-Testing Processes

Science.gov (United States)

Nogeste, Kersti; Walker, Derek H. T.

2006-01-01

Purpose: This paper aims to use a knowledge management (KM) approach to effectively revise a utility retailer's software testing process. This paper presents a case study of how the utility organisation's customer services IT production support group improved their test planning skills through applying the American Productivity and Quality Center…

Enhancing the value of information collected by advanced meters : customer and operational procedures

International Nuclear Information System (INIS)

Huntley, R.

2006-01-01

Advanced metering infrastructure (AMI) meters will have the ability to transform electric power utilities if data is utilized in an appropriate manner. This presentation provided an overview of the benefits of AMI. Case studies were used to present details of new meter data management (MDM) tools developed by Nexus Energy Software. The segmentation and loading aspects of AMI have the capacity to handle complex billing processes as well as increase distribution efficiency. AMI multi-dimensional aggregation can increase revenue protection and provide outage support. Customer bill integration and analytics can aid utilities in forecasting and load research activities. Demand and response, and customer AMI applications can lower customer service costs and leverage more effective pricing programs. A critical peak pricing support tool was used at a California utility to send monthly enhanced information electronic mail to increase customer understanding of behaviours on costs. The result was an amplified customer response to dynamic pricing. Day ahead notification is now regularly provided for peak periods. It was concluded that meter data has little value until it is aligned and synchronized with customer and asset data. Systems should be expandable over time to support new business processes and associated data elements without the need for customization. refs., tabs., figs

Customer Loyalty Research : Can customer loyalty programs really build loyalty?

OpenAIRE

Romppanen, Maiju; Kellgren, Cecilia; Moradi, Ladan

2007-01-01

Background: During the last decades the efforts to foster customer relationships have become important due to increased competition in the consumer markets. One of the most popular strategies have been to introduce customer loyalty programs which are believed to enhance the customer loyalty. The popularity of the customer loyalty programs is based on the beliefs that loyal customers are lucrative and these programs would bond the customers to the company. More recently however, the discussion...

Multi-criteria decision analysis methods and software

CERN Document Server

Ishizaka, Alessio

2013-01-01

This book presents an introduction to MCDA followed by more detailed chapters about each of the leading methods used in this field. Comparison of methods and software is also featured to enable readers to choose the most appropriate method needed in their research. Worked examples as well as the software featured in the book are available on an accompanying website.

[Custom-designed 3D tibial augmentation for knee replacement].

Science.gov (United States)

Jirman, R; Vavrík, P; Horák, Z

2009-02-01

Reconstruction with the use of custom-made implants aims at optimal replacement of lost or damaged bone structures and restoration of their funkction. In this study the development and construction of a custom-made implant and the operative technique used for the treatment of an extensive tibial defect are described. The patient was a 65-year-old man treated for over 20 years for psoriatic arthritis and severe instability of the right knee, particularly in the frontal plane, with a worsening varus deformity. The radiogram showed an extensive destruction of the medial tibial condyle that also deeply involved the lateral condyle. The extent of defect made it impossible to use any commercial tibial augmentation. The geometry of the custom-designed implant for the medial tibial condyle was constructed on the basis of a 3D defect model and the shape of the medial tibial condyle of the collateral knee seen on CT scans. After its correct shape was verified on a plastic model, its coordinates were set in the software of a machine tool, and a titanium augmentation otherwise compatible with a standard knee replacement was produced.The use of such a custom implant to complete standard total knee arthroplasty has so far been demanding in terms of organisation and manufacture. Its production in the future could be facilitated by substituting titanium for plastic material such as poly-ether-ether-ketone (PEEK). Key words: custom-made implant, tibial augmentation, knee prosthesis.

Customer-oriented flexitime schemes; Kundenorientierte Arbeitszeitflexibilisierung

Energy Technology Data Exchange (ETDEWEB)

Wiedemann, E. [Lech-Elektrizitaetswerke (LEW) AG, Augsburg (Germany)

1998-05-01

In a competitive market, only those enterprises will persist that offer not only high-quality products but quality in a very comprehensive sense as well. Total customer care is the keyword in this context and is indispensable when it comes to establishing and maintaining brand perception and loyalty. The features and benefits of products, activities and services have to be tailored to the individual needs of the target group and the individual customer. In addition, the price/performance ratio of products and services must be carefully designed so as to be acceptable to a large variety of customers. This applies both to the ``hardware`` such as product quality and efficiency, and the product-related activities such as product information and consultancy, customer service organization, reachability of service or call centers, and handling of complaints and claims. (orig./CB) [Deutsch] Im Wettbewerb kann heute nur bestehen, wer ueber das Produkt hinaus Qualitaet in einem sehr umfassenden Sinne liefert. Eine starke Orientierung am Kundeninteresse (neudeutsch: Total Customer Care) ist eigentlich selbstverstaendlich, wenn es um Aufbau, Ausbau und Pflege von Markenbeziehungen geht. Die Eigenschaften und der Nutzen von Marktleistungen muessen den individuellen Beduerfnissen und Erwartungen der Zielgruppe oder einer Einzelperson entsprechen. Darueber hinaus ist Voraussetzung, dass die angebotenen Leistungen aus der subjektiven Sicht der Kunden in einem fuer sie akzeptablen Preis-Leistungs-Verhaeltnis stehen. Dies betrifft nicht allein die `harten Fakten` wie Qualitaet oder Funktion. Es gilt auch fuer alle Leistungen rund um das Produkt, insbesondere Beratung, Erreichbarkeit, Kundenservice oder Reklamationsbearbeitung. (orig./RHM)

An Investigation of an Open-Source Software Development Environment in a Software Engineering Graduate Course

Science.gov (United States)

Ge, Xun; Huang, Kun; Dong, Yifei

2010-01-01

A semester-long ethnography study was carried out to investigate project-based learning in a graduate software engineering course through the implementation of an Open-Source Software Development (OSSD) learning environment, which featured authentic projects, learning community, cognitive apprenticeship, and technology affordances. The study…

Customer Relationship Management Influence on Customer Value, Product Quality and Service Quality in Improving Customer Satisfaction and Its Implication on the Customer Loyalty

OpenAIRE

Harryani, Sri

2017-01-01

The purpose of this research is to determine the influence of Customer Relationship Management (CRM) on the Customer Value (CV), Product Quality (PQ) and Service Quality (SQ) in improving Customer Satisfaction (CS) that will have implications on the Customer Loyalty (CL). The research focuses on corporate banking, where customers serve as the research sample. The data in this research using the primary data and secondary data. Source primary data used questionnaire and source the secondary da...

Customer service model for waste tracking at Los Alamos National Laboratory

International Nuclear Information System (INIS)

Dorries, Alison M.; Montoya, Andrew J.; Ashbaugh, Andrew E.

2010-01-01

The deployment of any new software system in a production facility will always face multiple hurtles in reaching a successful acceptance. However, a new waste tracking system was required at the plutonium processing facility at Los Alamos National Laboratory (LANL) where waste processing must be integrated to handle Special Nuclear Materials tracking requirements. Waste tracking systems can enhance the processing of waste in production facilities when the system is developed with a focus on customer service throughout the project life cycle. In March 2010 Los Alamos National Laboratory Waste Technical Services (WTS) replaced the aging systems and infrastructure that were being used to support the plutonium processing facility. The Waste Technical Services (WTS) Waste Compliance and Tracking System (WCATS) Project Team, using the following customer service model, succeeded in its goal to meet all operational and regulatory requirements, making waste processing in the facility more efficient while partnering with the customer.

The influence of customer relationship management information on customer loyalty

OpenAIRE

Ignatovič, Eva

2009-01-01

The purpose of this master thesis is to approve that customer relationship management (CRM) has influenced on customer loyalty. In order to achieve this purpose the work was divided into four main tasks: review of the relevant literature; analyze the influence of customer relationship management on customer loyalty and approve its importance for companies, research of the concrete business-to-business (B2B) Company CRM process and its customer loyalty, and the development of the customer rela...

Table of tables of Hydro-Quebec customer needs: Support guide, June 1993

International Nuclear Information System (INIS)

Anon.

1994-01-01

Hydro-Quebec conducted surveys of its direct and indirect customers concerning their needs and expectations. Direct customers are those who have a business relationship with the utility and include residential, commercial, industrial, and institutional customers, large corporations, and neighboring utilities. Indirect customers are agencies whose regulatory authority applies to the utility. These agencies fall into the categories of nuclear energy, environment and land use development, products and services, and occupational health and safety. Using techniques including group discussions, interviews, and telephone surveys, direct customers were asked to define the features of the goods and services they expect from the utility. The importance of elements such as customer treatment, rates, energy conservation programs, payment terms, and behavior of utility personnel were evaluated and ranked. For indirect customers, their requirements were determined and the importance of each was evaluated by corporate experts. The impact of the utility's performance on meeting customer needs was then evaluated in five areas: sales and quality of service, supply of electricity, safety, price, and social responsibility. Results of the 1993 survey are presented, by customer category, and compared to results of the 1992 survey. 21 tabs

The OpenCalphad thermodynamic software interface

Science.gov (United States)

Sundman, Bo; Kattner, Ursula R; Sigli, Christophe; Stratmann, Matthias; Le Tellier, Romain; Palumbo, Mauro; Fries, Suzana G

2017-01-01

Thermodynamic data are needed for all kinds of simulations of materials processes. Thermodynamics determines the set of stable phases and also provides chemical potentials, compositions and driving forces for nucleation of new phases and phase transformations. Software to simulate materials properties needs accurate and consistent thermodynamic data to predict metastable states that occur during phase transformations. Due to long calculation times thermodynamic data are frequently pre-calculated into “lookup tables” to speed up calculations. This creates additional uncertainties as data must be interpolated or extrapolated and conditions may differ from those assumed for creating the lookup table. Speed and accuracy requires that thermodynamic software is fully parallelized and the Open-Calphad (OC) software is the first thermodynamic software supporting this feature. This paper gives a brief introduction to computational thermodynamics and introduces the basic features of the OC software and presents four different application examples to demonstrate its versatility. PMID:28260838

PREPAID TELECOM CUSTOMERS SEGMENTATION USING THE K-MEAN ALGORITHM

Directory of Open Access Journals (Sweden)

Marar Liviu Ioan

2012-07-01

Full Text Available The scope of relationship marketing is to retain customers and win their loyalty. This can be achieved if the companies’ products and services are developed and sold considering customers’ demands. Fulfilling customers’ demands, taken as the starting point of relationship marketing, can be obtained by acknowledging that the customers’ needs and wishes are heterogeneous. The segmentation of the customers’ base allows operators to overcome this because it illustrates the whole heterogeneous market as the sum of smaller homogeneous markets. The concept of segmentation relies on the high probability of persons grouped into segments based on common demands and behaviours to have a similar response to marketing strategies. This article focuses on the segmentation of a telecom customer base according to specific and noticeable criteria of a certain service. Although the segmentation concept is widely approached in professional literature, articles on the segmentation of a telecom customer base are very scarce, due to the strategic nature of this information. Market segmentation is carried out based on how customers spent their money on credit recharging, on making calls, on sending SMS and on Internet navigation. The method used for customer segmentation is the K-mean cluster analysis. To assess the internal cohesion of the clusters we employed the average sum of squares error indicator, and to determine the differences among the clusters we used the ANOVA and the post-hoc Tukey tests. The analyses revealed seven customer segments with different features and behaviours. The results enable the telecom company to conceive marketing strategies and planning which lead to better understanding of its customers’ needs and ultimately to a more efficient relationship with the subscribers and enhanced customer satisfaction. At the same time, the results enable the description and characterization of expenditure patterns

Generation of Embedded Hardware/Software from SystemC

Directory of Open Access Journals (Sweden)

Dominique Houzet

2006-08-01

Full Text Available Designers increasingly rely on reusing intellectual property (IP and on raising the level of abstraction to respect system-on-chip (SoC market characteristics. However, most hardware and embedded software codes are recoded manually from system level. This recoding step often results in new coding errors that must be identified and debugged. Thus, shorter time-to-market requires automation of the system synthesis from high-level specifications. In this paper, we propose a design flow intended to reduce the SoC design cost. This design flow unifies hardware and software using a single high-level language. It integrates hardware/software (HW/SW generation tools and an automatic interface synthesis through a custom library of adapters. We have validated our interface synthesis approach on a hardware producer/consumer case study and on the design of a given software radiocommunication application.

Generation of Embedded Hardware/Software from SystemC

Directory of Open Access Journals (Sweden)

Ouadjaout Salim

2006-01-01

Full Text Available Designers increasingly rely on reusing intellectual property (IP and on raising the level of abstraction to respect system-on-chip (SoC market characteristics. However, most hardware and embedded software codes are recoded manually from system level. This recoding step often results in new coding errors that must be identified and debugged. Thus, shorter time-to-market requires automation of the system synthesis from high-level specifications. In this paper, we propose a design flow intended to reduce the SoC design cost. This design flow unifies hardware and software using a single high-level language. It integrates hardware/software (HW/SW generation tools and an automatic interface synthesis through a custom library of adapters. We have validated our interface synthesis approach on a hardware producer/consumer case study and on the design of a given software radiocommunication application.

PScan 1.0: flexible software framework for polygon based multiphoton microscopy

Science.gov (United States)

Li, Yongxiao; Lee, Woei Ming

2016-12-01

Multiphoton laser scanning microscopes exhibit highly localized nonlinear optical excitation and are powerful instruments for in-vivo deep tissue imaging. Customized multiphoton microscopy has a significantly superior performance for in-vivo imaging because of precise control over the scanning and detection system. To date, there have been several flexible software platforms catered to custom built microscopy systems i.e. ScanImage, HelioScan, MicroManager, that perform at imaging speeds of 30-100fps. In this paper, we describe a flexible software framework for high speed imaging systems capable of operating from 5 fps to 1600 fps. The software is based on the MATLAB image processing toolbox. It has the capability to communicate directly with a high performing imaging card (Matrox Solios eA/XA), thus retaining high speed acquisition. The program is also designed to communicate with LabVIEW and Fiji for instrument control and image processing. Pscan 1.0 can handle high imaging rates and contains sufficient flexibility for users to adapt to their high speed imaging systems.

A Study to Investigate the Effect of Customer Value on Customer Satisfaction, Brand Loyalty and Customer Relationship Management Performance

OpenAIRE

Berrin Onaran,; Zeki Atil Bulut,; Alparslan Ozmen

2013-01-01

Beyond satisfying needs, customer value is the key to establish and maintain long run relationships. Hence, providing excellent customer value as a driving force of customer relationships management performance plays a key role in gaining sustainable competitive advantage. The aim of this research is to investigate the relationships among dimensions of customer value, customer satisfaction, brand loyalty and customer relationship management performance. Data obtained from customers of thermal...

Quench Simulation of Superconducting Magnets with Commercial Multiphysics Software

CERN Document Server

AUTHOR|(SzGeCERN)751171; Auchmann, Bernhard; Jarkko, Niiranen; Maciejewski, Michal

The simulation of quenches in superconducting magnets is a multiphysics problem of highest complexity. Operated at 1.9 K above absolute zero, the material properties of superconductors and superfluid helium vary by several orders of magnitude over a range of only 10 K. The heat transfer from metal to helium goes through different transfer and boiling regimes as a function of temperature, heat flux, and transferred energy. Electrical, magnetic, thermal, and fluid dynamic effects are intimately coupled, yet live on vastly different time and spatial scales. While the physical models may be the same in all cases, it is an open debate whether the user should opt for commercial multiphysics software like ANSYS or COMSOL, write customized models based on general purpose network solvers like SPICE, or implement the physics models and numerical solvers entirely in custom software like the QP3, THEA, and ROXIE codes currently in use at the European Organisation for Nuclear Research (CERN). Each approach has its strengt...

A Software Behavior Trustworthiness Measurement Method based on Data Mining

Directory of Open Access Journals (Sweden)

Yuyu Yuan

2011-10-01

carried out in three stages: firstly, defining the concept of trust, software trustworthiness, static and dynamic feature datasets with fundamental calculating criteria; secondly, providing a group of formulas to illustrate congruence measurement approach for comparing the two types of feature datasets; lastly, giving an architecture supported by software trustworthiness measurement algorithm to evaluate conceptualized hierarchical software trustworthiness.

Mass Customization Services

DEFF Research Database (Denmark)

Friedrich, Gerhard

Topics of the IMCM’08 & PETO’08 and this book are: Mass customization in service, mass customizing financial services, mass customization in supply networks, implementation issues in logistics, product life cycle and mass customization. The research field of mass customization is more than 15 years...

cPath: open source software for collecting, storing, and querying biological pathways

Directory of Open Access Journals (Sweden)

Gross Benjamin E

2006-11-01

Full Text Available Abstract Background Biological pathways, including metabolic pathways, protein interaction networks, signal transduction pathways, and gene regulatory networks, are currently represented in over 220 diverse databases. These data are crucial for the study of specific biological processes, including human diseases. Standard exchange formats for pathway information, such as BioPAX, CellML, SBML and PSI-MI, enable convenient collection of this data for biological research, but mechanisms for common storage and communication are required. Results We have developed cPath, an open source database and web application for collecting, storing, and querying biological pathway data. cPath makes it easy to aggregate custom pathway data sets available in standard exchange formats from multiple databases, present pathway data to biologists via a customizable web interface, and export pathway data via a web service to third-party software, such as Cytoscape, for visualization and analysis. cPath is software only, and does not include new pathway information. Key features include: a built-in identifier mapping service for linking identical interactors and linking to external resources; built-in support for PSI-MI and BioPAX standard pathway exchange formats; a web service interface for searching and retrieving pathway data sets; and thorough documentation. The cPath software is freely available under the LGPL open source license for academic and commercial use. Conclusion cPath is a robust, scalable, modular, professional-grade software platform for collecting, storing, and querying biological pathways. It can serve as the core data handling component in information systems for pathway visualization, analysis and modeling.

Customer experience

OpenAIRE

Koperdáková, Zuzana

2016-01-01

Bachelor thesis deals with the theme of customer experience and terms related to this topic. The thesis consists of three parts. The first part explains the terms generally, as the experience or customer loyalty. The second part is dedicated to medotology used for Customer Experience Management. In the third part is described application of Customer Experience Management in practice, particularly in the context Touch Point Analyses in GE Money Bank.

Customer satisfaction and customer loyalty as predictors of future business potential

DEFF Research Database (Denmark)

Eskildsen, Jacob Kjær; Kristensen, Kai

2008-01-01

This paper analyses the relationship between customer satisfaction, customer loyalty and the future business potential of existing customers. The data for the analysis come from the Danish Customer Satisfaction Index 2006. Here a total of approximately 2000 private customers evaluated...

Customer Relationship Management

OpenAIRE

Abdillah, Leon

2018-01-01

Contents: 1) Introduction, 2) Basic Concept of CRM, 3) The Customer Service/Sales Profile, 4) Customer Relationship, 5) Planning and implementing CRM projects, 6) Developing, managing and using customer-related databases, 7) Managing and Sharing Customer Data, 8) Tools for Capturing Customer Information, 9) E-Commerce: Customer Relationships on the Internet, 10) Information Technology for CRM, 11) Sales-force automation, 12) Marketing automation, 13) Service automation, 14) Presentations, 15)...

Analisa Customer Value dan Customer Experience terhadap Customer Loyalty dengan Customer Satisfaction sebagai Variabel Intervening (Studi pada Waroeng Spesial Sambal Cabang Purwokerto)

OpenAIRE

Ariningsih, Kuswanti; Muji Rahayu, Tri Septin

2015-01-01

This research was based on the comptitive business condition in restaurant business that was getting more competitive, therefore the corporates had to make a new marketing strategy to stay and achieve he higher market. This research aimed to test the effect of customer value and customer experience toward customer loyalty with customer satisfaction as intervening variable. The data were gained by questionnaire method to the 110 respondent of waroeng spesial sambal cabang purwok...

Which categories should direct marketers feature for which customers when using targeted promotions?

DEFF Research Database (Denmark)

Reutterer, Thomas; Boztug, Yasemin; Breugelmans, Els

-stage procedure. For deriving segment-specific promotions at the product category level, this procedure takes both interdependencies in purchase behaviour across categories and customer heterogeneity with respect to cross-category effects in response to marketing actions into account. The resulting...... recommendations are empirically evaluated vis-à-vis alternative approaches in a controlled field experiment conducted in cooperation with a major online grocery retailer....

Software Reviews.

Science.gov (United States)

Teles, Elizabeth, Ed.; And Others

1990-01-01

Reviewed are two computer software packages for Macintosh microcomputers including "Phase Portraits," an exploratory graphics tool for studying first-order planar systems; and "MacMath," a set of programs for exploring differential equations, linear algebra, and other mathematical topics. Features, ease of use, cost, availability, and hardware…

Product Customization

DEFF Research Database (Denmark)

Hvam, Lars; Mortensen, Niels Henrik; Riis, Jesper

For the majority of industrial companies, customizing products and services is among the most critical means to deliver true customer value and achieve superior competitive advantage. The challenge is not to customize products and services in itself – but to do it in a profitable way...... from more than 40 product configuration projects in companies providing customer tailored products and services........ The implementation of a product configuration system is among the most powerful ways of achieving this in practice, offering a reduction of the lead time for products and quotations, faster and more qualified responses to customer inquiries, fewer transfers of responsibility and fewer specification mistakes...

An Electronic Service Quality Reference Model for Designing E-Commerce Websites Which Maximizes Customer Satisfaction

Science.gov (United States)

Shaheen, Amer N.

2011-01-01

This research investigated Electronic Service Quality (E-SQ) features that contribute to customer satisfaction in an online environment. The aim was to develop an approach which improves E-CRM processes and enhances online customer satisfaction. The research design adopted mixed methods involving qualitative and quantitative methods to…

When Does Salespeople’s Customer Orientation Lead to Customer Loyalty? : The Differential Effects of Relational and Functional Customer Orientation

OpenAIRE

Homburg, Christian; Müller, Michael; Klarmann, Martin

2010-01-01

Is a customer orientation universally effective for salespeople? Or does its effectiveness depend on the selling situation? While previous research has largely neglected this question, this study investigates contextual influences on the link between customer-oriented behaviors and customer loyalty. To do so, it takes a role theory perspective on salesperson customer orientation by distinguishing functional customer orientation and relational customer orientation. It then investigates which t...

A Method for Software Requirement Volatility Analysis Using QFD

Directory of Open Access Journals (Sweden)

Yunarso Anang

2016-10-01

Full Text Available Changes of software requirements are inevitable during the development life cycle. Rather than avoiding the circumstance, it is easier to just accept it and find a way to anticipate those changes. This paper proposes a method to analyze the volatility of requirement by using the Quality Function Deployment (QFD method and the introduced degree of volatility. Customer requirements are deployed to software functions and subsequently to architectural design elements. And then, after determining the potential for changes of the design elements, the degree of volatility of the software requirements is calculated. In this paper the method is described using a flow diagram and illustrated using a simple example, and is evaluated using a case study.

To Customize or Not to Customize? Exploring Science Teacher Customization in an Online Lesson Portal

Science.gov (United States)

Littenberg-Tobias, Joshua; Beheshti, Elham; Staudt, Carolyn

2016-01-01

New technologies are increasingly giving science teachers the ability to access and customize science lessons. However, there is substantial debate in the literature about whether and under what conditions teacher customization benefit student learning. In this study, we examined teacher customization of inquiry-based science lessons from an…

Pengaruh Customer Experience Quality Terhadap Customer Satisfaction & Customer Loyalty Di Kafe Excelso Tunjungan Plaza Surabaya: Perspektif B2C

OpenAIRE

Senjaya, Vivie

2013-01-01

This study discusses about the quality of the customer experience, which is thought to affect customer satisfaction at Cafe Excelso Tunjungan Plaza Surabaya. In this study, the variable of the customer experience quality is measured through the dimensions of accessibility, competence, customer recognition, helpfulness, personalization, problem solving, promise fulfillment, and value for time. Each of these dimensions will be partially tested how it affects customer satisfaction and customer l...

Analisa Pengaruh Customer Experience Terhadap Customer Loyalty Dengan Customer Engagement Dan Customer Trust Sebagai Variabel Intervening Di the Body Shop

OpenAIRE

Felita, Christina Irene

2015-01-01

Perkembangan bisnis ritel saat ini berkembang sangat pesat. Sebagai Perusahaan ritel yang bergerak di bidang beauty & personal care, The Body Shop harus memiliki keunggulan bersaing agar dapat menang dalam persaingan yang ketat. Salah satu strategi untuk menciptakan keunggulan bersaing adalah dengan memberikan customer experience yang tepat dan memuaskan sehingga dapat memanjakan mereka sebagai customer dan membuat mereka menjadi customer yang loyal. Penelitian ini dilakukan untuk mengan...

Software for event oriented processing on multiprocessor systems

International Nuclear Information System (INIS)

Fischler, M.; Areti, H.; Biel, J.; Bracker, S.; Case, G.; Gaines, I.; Husby, D.; Nash, T.

1984-08-01

Computing intensive problems that require the processing of numerous essentially independent events are natural customers for large scale multi-microprocessor systems. This paper describes the software required to support users with such problems in a multiprocessor environment. It is based on experience with and development work aimed at processing very large amounts of high energy physics data

Verification and validation of software

International Nuclear Information System (INIS)

Machiels, A.J.; Bhjatt, S.; May, R.S.; Woolley, J.A.

1995-01-01

Several U.S. nuclear utilities have embarked upon extensive programs to replace and upgrade their analog instrumentation and control (I ampersand C) systems with digital technology. These new digital systems cover a wide range of applications, from safety-critical protection systems to nonsafety control systems, and their implementations range from customized, turnkey computer systems to utility-integrated configurations of programmable logic controllers. In all cases, the utility must address the issue of quality of the digital system and its software

Roles in Innovative Software Teams

DEFF Research Database (Denmark)

Aaen, Ivan

2010-01-01

With inspiration from role-play and improvisational theater, we are developing a framework for innovation in software teams called Essence. Based on agile principles, Essence is designed for teams of developers and an onsite customer. This paper reports from teaching experiments inspired by design...... science, where we tried to assign differentiated roles to team members. The experiments provided valuable insights into the design of roles in Essence. These insights are used for redesigning how roles are described and conveyed in Essence....

Software engineering and automatic continuous verification of scientific software

Science.gov (United States)

Piggott, M. D.; Hill, J.; Farrell, P. E.; Kramer, S. C.; Wilson, C. R.; Ham, D.; Gorman, G. J.; Bond, T.

2011-12-01

Software engineering of scientific code is challenging for a number of reasons including pressure to publish and a lack of awareness of the pitfalls of software engineering by scientists. The Applied Modelling and Computation Group at Imperial College is a diverse group of researchers that employ best practice software engineering methods whilst developing open source scientific software. Our main code is Fluidity - a multi-purpose computational fluid dynamics (CFD) code that can be used for a wide range of scientific applications from earth-scale mantle convection, through basin-scale ocean dynamics, to laboratory-scale classic CFD problems, and is coupled to a number of other codes including nuclear radiation and solid modelling. Our software development infrastructure consists of a number of free tools that could be employed by any group that develops scientific code and has been developed over a number of years with many lessons learnt. A single code base is developed by over 30 people for which we use bazaar for revision control, making good use of the strong branching and merging capabilities. Using features of Canonical's Launchpad platform, such as code review, blueprints for designing features and bug reporting gives the group, partners and other Fluidity uers an easy-to-use platform to collaborate and allows the induction of new members of the group into an environment where software development forms a central part of their work. The code repositoriy are coupled to an automated test and verification system which performs over 20,000 tests, including unit tests, short regression tests, code verification and large parallel tests. Included in these tests are build tests on HPC systems, including local and UK National HPC services. The testing of code in this manner leads to a continuous verification process; not a discrete event performed once development has ceased. Much of the code verification is done via the "gold standard" of comparisons to analytical

An Extensible Software Infrastructure for Computer Aided Custom Monitoring of Patients in Smart Homes

OpenAIRE

Ritwik Dutta; Marilyn Wolf

2015-01-01

This paper describes the tradeoffs and the design from scratch of a self-contained, easy-to-use health dashboard software system that provides customizable data tracking for patients in smart homes. The system is made up of different software modules and comprises a front-end and a back-end component. Built with HTML, CSS, and JavaScript, the front-end allows adding users, logging into the system, selecting metrics, and specifying health goals. The backend consists of a N...

Running Head: Improving Pharmacy Customer Satisfaction

Science.gov (United States)

2006-06-29

move to a prospective payment system. As part of measuring appropriate resource utilization, customer or * - patient satisfaction has been introduced...the consumer . If a patient does not like the manner in how the care was delivered [regardless of the caliber of care, they may choose to take their...features of a health care plan to patients . The rising cost of healthcare and pharmaceuticals causes many to closely Fevaluate the plans they choose

Surveillance Analysis Computer System (SACS): Software requirements specification (SRS). Revision 2

International Nuclear Information System (INIS)

Glasscock, J.A.

1995-01-01

This document is the primary document establishing requirements for the Surveillance Analysis Computer System (SACS) database, an Impact Level 3Q system. SACS stores information on tank temperatures, surface levels, and interstitial liquid levels. This information is retrieved by the customer through a PC-based interface and is then available to a number of other software tools. The software requirements specification (SRS) describes the system requirements for the SACS Project, and follows the Standard Engineering Practices (WHC-CM-6-1), Software Practices (WHC-CM-3-10) and Quality Assurance (WHC-CM-4-2, QR 19.0) policies

The Effect of Online Customer Reviews’ Characteristics on Sales

NARCIS (Netherlands)

Maslowska, E.; Malthouse, E.C.; Bernritter, S.F.; Christodoulides, G.; Stathopoulou, A.; Eisend, M.

2017-01-01

Online customer reviews help consumers make decisions, such as purchasing products, watching movies, or joining a sports club. Online reviews have become a major driving force in marketing (Cui et al., 2012) and are a common feature on many websites. Information from other consumers, such as online

Requirements: Towards an understanding on why software projects fail

Science.gov (United States)

Hussain, Azham; Mkpojiogu, Emmanuel O. C.

2016-08-01

Requirement engineering is at the foundation of every successful software project. There are many reasons for software project failures; however, poorly engineered requirements process contributes immensely to the reason why software projects fail. Software project failure is usually costly and risky and could also be life threatening. Projects that undermine requirements engineering suffer or are likely to suffer from failures, challenges and other attending risks. The cost of project failures and overruns when estimated is very huge. Furthermore, software project failures or overruns pose a challenge in today's competitive market environment. It affects the company's image, goodwill, and revenue drive and decreases the perceived satisfaction of customers and clients. In this paper, requirements engineering was discussed. Its role in software projects success was elaborated. The place of software requirements process in relation to software project failure was explored and examined. Also, project success and failure factors were also discussed with emphasis placed on requirements factors as they play a major role in software projects' challenges, successes and failures. The paper relied on secondary data and empirical statistics to explore and examine factors responsible for the successes, challenges and failures of software projects in large, medium and small scaled software companies.

Customer retention through supplier-organization-customer relationship management

OpenAIRE

Žvirelienė, Renata; Bučiūnienė, Ilona; Škudienė, Vida; Sakalas, Algimantas

2009-01-01

The research objective was to assess the relationship marketing outputs' (internal relationship, relationship with customer, relationship with supplier) interrelationship and their relationship with customers' retention. The internal and external relationship dimensions of commitment, satisfaction, trust, communication, cooperation and empathy were used to measure supplier-organization-customer relationship strength. The survey was conducted in cargo vehicles trading industry companies in Lit...

The National Map Customer Requirements: Findings from Interviews and Surveys

Science.gov (United States)

Sugarbaker, Larry; Coray, Kevin E.; Poore, Barbara

2009-01-01

The purpose of this study was to receive customer feedback and to understand data and information requirements for The National Map. This report provides results and findings from interviews and surveys and will guide policy and operations decisions about data and information requirements leading to the development of a 5-year strategic plan for the National Geospatial Program. These findings are based on feedback from approximately 2,200 customers between February and August 2008. The U.S. Geological Survey (USGS) conducted more than 160 interviews with 200 individuals. The American Society for Photogrammetry and Remote Sensing (ASPRS) and the International Map Trade Association (IMTA) surveyed their memberships and received feedback from over 400 members. The Environmental Systems Research Institute (ESRI) received feedback from over 1,600 of its U.S.-based software users through an online survey sent to customers attending the ESRI International User Conference in the summer of 2008. The results of these surveys were shared with the USGS and have been included in this report.

A flexible modelling software for data acquisition

International Nuclear Information System (INIS)

Shu Yantai; Chen Yanhui; Yang Songqi; Liu Genchen

1992-03-01

A flexible modelling software for data acquisition is based on an event-driven simulator. It can be used to simulate a wide variety of systems which can be modelled as open queuing networks. The main feature of the software is its flexibility to evaluate the performance of various data acquisition system, whether pulsed or not. The flexible features of this software as follow: The user can choose the number of processors in the model and the route which every job takes to move the model. the service rate of a processor is automatically adapted. The simulator has a pipe-line mechanism. A job can be divided into several segments and a processor may be used as a compression component etc. Some modelling techniques and applications of this software in plasma physics laboratories are also presented

USB HW/SW Co-Simulation Environment with Custom Test Tool Integration

Directory of Open Access Journals (Sweden)

Grigor Y. Zargaryan

2014-06-01

Full Text Available This paper describes a new verification environment for USB 2.0 controller. New methodology is presented, where a co-simulation environment is used as one of the starting points for the embedded hardware/software development and as an accelerator of the overall design process. The verification environment is based on the device emulation/virtualization technique, using USB controller’s real register transfer level (RTL instead of models. This approach is functionally very close to the corresponding real-world devices and allows wider opportunities for hardware debugging. The new software utilities for USB host and device functionality testing are also presented. This tool allows generating custom tests by including various transfer types and modifying parameters such as data payload, interval, number of pipes, etc. It can be used for both hardware (HW and software (SW limitations characterization, as well as debugging.

Outsourcing customer support : The role of provider customer focus

NARCIS (Netherlands)

Wuyts, S.H.K.; Rindfleisch, A.; Citrin, A.

An increasing number of firms are outsourcing customer support to external service providers. This creates a triadic setting in which an outsourcing provider serves end customers on behalf of its clients. While outsourcing presents an opportunity to serve customers, service providers differ in their

Customer Engagement as a New Perspective in Customer Management

NARCIS (Netherlands)

Verhoef, Peter C.; Reinartz, Werner J.; Krafft, Manfred

Since 2000, customer management (CM) research has evolved and has had a significant impact on the marketing discipline. In an increasingly networked society where customers can interact easily with other customers and firms through social networks and other new media, the authors propose that

Surveying the Relationship between Brand Equity and Brand-Customer Personality Congruency

OpenAIRE

Morteza Rezaei; Shahram Jamali Kapak; Shahriar Azizi

2013-01-01

Assigning human`s personality features to brands is one of the main subjects that has been focused by researchers in latest decades. On the other hand, congruency of brand personality with customers` personality is a concept that could affect brand equity. So in order to explore this relationship, this research has tested a model in Shahrvand Chain Stores of Tehran. Sample of 185 customers of this store has been selected and finally with return rate of 90%, 163 usable questionnaires have been...

Defining Execution Viewpoints for a Large and Complex Software-Intensive System

OpenAIRE

Callo Arias, Trosky B.; America, Pierre; Avgeriou, Paris

2009-01-01

An execution view is an important asset for developing large and complex systems. An execution view helps practitioners to describe, analyze, and communicate what a software system does at runtime and how it does it. In this paper, we present an approach to define execution viewpoints for an existing large and complex software-intensive system. This definition approach enables the customization and extension of a set of predefined viewpoints to address the requirements of a specific developme...

LMPS como propuesta alterna a BPMN para el modelado de procesos de software

Directory of Open Access Journals (Sweden)

Sandro Javier Bolaños Castro

2012-12-01

Full Text Available This paper presents an overview of the recently-released LMPS (Lenguaje de Modelado de Procesos de Software language, intended for modeling software processes. LMPS is compared with the BPMN (Business Process Management Notation standard, establishing differences and similarities in their notation, perspective, tools and proposal. The idea is to highlight the advantages and disadvantages of using each of the notations and encourage the reader’s reflections about an alternative approach that allows modeling software processes in an easy and customized way.

Investigating Customers' Experiences with Their Financial Services Customer Education Programs as It Impacts Customer Loyalty to the Financial Firm

Science.gov (United States)

Islam, Kaliym A.

2017-01-01

The problem addressed in this study was that customer education programs are intended to strengthen customer loyalty; however, research on the effects of customer education on customer loyalty remains insufficient. This phenomenological study investigated how the lived experiences of customers' participating in financial services' customer…

Improving ISD Agility in Fast-Moving Software Organizations

DEFF Research Database (Denmark)

Persson, John Stouby; Nørbjerg, Jacob; Nielsen, Peter Axel

2016-01-01

Fast-moving software organizations must respond quickly to changing technological options and market trends while delivering high-quality services at competitive prices. Improving agility of information systems development (ISD) may reconcile these inherent tensions, but previous research...... study on how to improve ISD agility in a fast-moving software organization. The study maps central problems in the ISD management to direct improvements of agility. Our following intervention addressed method improvements in defining types of ISD by customer relations and integrating the method...... with the task management tool used by the organization. The paper discusses how the action research contributes to our understanding of ISD agility in fast-moving software organizations with a framework for mapping and evaluating improvements of agility. The action research specifically points out that project...

Software agents for the dissemination of remote terrestrial sensing data

Science.gov (United States)

Toomey, Christopher N.; Simoudis, Evangelos; Johnson, Raymond W.; Mark, William S.

1994-01-01

Remote terrestrial sensing (RTS) data is constantly being collected from a variety of space-based and earth-based sensors. The collected data, and especially 'value-added' analyses of the data, are finding growing application for commercial, government, and scientific purposes. The scale of this data collection and analysis is truly enormous; e.g., by 1995, the amount of data available in just one sector, NASA space science, will reach 5 petabytes. Moreover, the amount of data, and the value of analyzing the data, are expected to increase dramatically as new satellites and sensors become available (e.g., NASA's Earth Observing System satellites). Lockheed and other companies are beginning to provide data and analysis commercially. A critical issue for the exploitation of collected data is the dissemination of data and value-added analyses to a diverse and widely distributed customer base. Customers must be able to use their computational environment (eventually the National Information Infrastructure) to obtain timely and complete information, without having to know the details of where the relevant data resides and how it is accessed. Customers must be able to routinely use standard, widely available (and, therefore, low cost) analyses, while also being able to readily create on demand highly customized analyses to make crucial decisions. The diversity of user needs creates a difficult software problem: how can users easily state their needs, while the computational environment assumes the responsibility of finding (or creating) relevant information, and then delivering the results in a form that users understand? A software agent is a self-contained, active software module that contains an explicit representation of its operational knowledge. This explicit representation allows agents to examine their own capabilities in order to modify their goals to meet changing needs and to take advantage of dynamic opportunities. In addition, the explicit representation

Predicting Customers Churn in a Relational Database

Directory of Open Access Journals (Sweden)

Catalin CIMPOERU

2014-01-01

Full Text Available This paper explores how two main classical classification models work and generate predictions through a commercial solution of relational database management system (Microsoft SQL Server 2012. The aim of the paper is to accurately predict churn among a set of customers defined by various discrete and continuous variables, derived from three main data sources: the commercial transactions history; the users’ behavior or events happening on their computers; the specific identity information provided by the customers themselves. On a theoretical side, the paper presents the main concepts and ideas underlying the Decision Tree and Naïve Bayes classifiers and exemplifies some of them with actual hand-made calculations of the data being modeled by the software. On an analytical and practical side, the paper analyzes the graphs and tables generated by the classifying models and also reveal the main data insights. In the end, the classifiers’ accuracy is evaluated based on the test data method. The most accurate one is chosen for generating predictions on the customers’ data where the values of the response variable are not known.

Identifying the customer satisfaction factors in furniture market

Directory of Open Access Journals (Sweden)

Majid Azizi

2017-05-01

Full Text Available Purpose – the purpose of this research is to identify the influential factors on customer satisfaction in the Iranian furniture market in order to get acquainted with the fundamental items for planning future sales programs with the purposes of extolling competitive advantages. Design/methodology/approach – A commixture of 6 items and 31 factors were educed from interviewing with 20 experts in furniture designing and manufacturing industry. The collected data from customer need indexes in previous research were also used. Findings – results showed that such factors as economic factors weighting 0.32, product specifications weighting 0.21 and credibility weighting 0.19 were the most important indexes and price weighting 0.195, fame weighting 0.131, quality, durability and resistance weighting 0.116, paying conditions weighting 0.095, designing and decorating in virtual softwares before ordering weighting 0.074, updatedness weighting 0.064 and interaction approach with the weight of 0.42 were the most considerable influential sub-indexes on the satisfaction of the Iranian furniture market customers. Research limitations/implications – by the enhancement of competition throughout the world markets and the inevitable presence of Iran in it, the market activists’ concentration should shift towards paying comprehensive attention to desires and needs of furniture market customers. Practical implications – some important issues on planning suitable manufacturing and marketing programs in furniture market are introduce so that the activists be aware of considering the growing knowledge and awareness of end-users which increases the pressure on the manufacturer side. There are also some solutions in terms of internal and external organizational factors with regard to the complex nature of competitive environment in furniture market. Originality/value – the paper provides an examination of effective factors on customer satisfaction with a

Christianization of folk customs: An example of Ox'Church

Directory of Open Access Journals (Sweden)

Ivanović-Barišić Milina

2009-01-01

Full Text Available This paper deals with the process of transformation of a pre-Christian custom in Zuce, a village near by Belgrade. The custom is called 'provlaka', held all until the WW II on August 29. This custom was established after the cattle pest in the village. Since WW II, however, this day is celebrated as the village St. patrons/slava day. After the village church has been built and blessed in 2002, the day became also celebrated as one of the church's slava days. Transformation of holidays assumes vanishing of some and appearance of some other segments of the given custom: 1. Until WW II the most important segment of the custom 'provlaka' was extracting wild fire and passage of people and cattle. This custom was maintained with an aim of preventive protection against epidemics. 2. A significant feature of annual celebration of calendar holidays included collective gatherings. On this day people visit relatives from other villages, attend lunch together, and gather at a particular village spot in the afternoon. 3. The beginning of the church building has allowed introduction of religious elements in celebration. In the morning, it is a time usually to attend a liturgy, while what follows represent some inherited customs like reception and eating together with relatives and friends. 4. After the village church has been built and blessed in 2002, the day became also celebrated as one of the church's slava days. This assumes presentation of the village cake maker and cake cutting in the church, accompanied by a local priest.

Application of FDM three-dimensional printing technology in the digital manufacture of custom edentulous mandible trays

Science.gov (United States)

Chen, Hu; Yang, Xu; Chen, Litong; Wang, Yong; Sun, Yuchun

2016-01-01

The objective was to establish and evaluate a method for manufacture of custom trays for edentulous jaws using computer aided design and fused deposition modeling (FDM) technologies. A digital method for design the custom trays for edentulous jaws was established. The tissue surface data of ten standard mandibular edentulous plaster models, which was used to design the digital custom tray in a reverse engineering software, were obtained using a 3D scanner. The designed tray was printed by a 3D FDM printing device. Another ten hand-made custom trays were produced as control. The 3-dimentional surface data of models and custom trays was scanned to evaluate the accuracy of reserved impression space, while the difference between digitally made trays and hand-made trays were analyzed. The digitally made custom trays achieved a good matching with the mandibular model, showing higher accuracy than the hand-made ones. There was no significant difference of the reserved space between different models and its matched digitally made trays. With 3D scanning, CAD and FDM technology, an efficient method of custom tray production was established, which achieved a high reproducibility and accuracy. PMID:26763620

Customer Satisfaction and Customer Loyalty as Predictors of Future Business Potential

DEFF Research Database (Denmark)

Eskildsen, Jacob Kjær; Kristensen, Kai

2007-01-01

This paper analyzes the relationship between customer satisfaction, customer loyalty and the future business potential of existing customers. The data for the analysis comes from the Danish Customer Satisfaction Index 2006. Here a total of app. 2000 private customers evaluated their...

Managing customer knowledge

OpenAIRE

2013-01-01

M. Phil. (Information Management) Customer relationship management has been exposed as a strategic failure, unveiling only customer dissatisfaction. A new method for managing customers is consequently required. The effect of the knowledge economy has brought about a change in global orientation, in the focus on customer wants and needs to increase satisfaction. There was then a shift in focus from information to knowledge. In such an economy, the customer knowledge management strategy, as ...

The Impact of Software Culture on the Management of Community Data

Science.gov (United States)

Collins, J. A.; Pulsifer, P. L.; Sheffield, E.; Lewis, S.; Oldenburg, J.

2013-12-01

The Exchange for Local Observations and Knowledge of the Arctic (ELOKA), a program hosted at the National Snow and Ice Data Center (NSIDC), supports the collection, curation, and distribution of Local and Traditional Knowledge (LTK) data, as well as some quantitative data products. Investigations involving LTK data often involve community participation, and therefore require flexible and robust user interfaces to support a reliable process of data collection and management. Often, investigators focused on LTK and community-based monitoring choose to use ELOKA's data services based on our ability to provide rapid proof-of-concepts and economical delivery of a usable product. To satisfy these two overarching criteria, ELOKA is experimenting with modifications to its software development culture both in terms of how the software applications are developed as well as the kind of software applications (or components) being developed. Over the past several years, NSIDC has shifted its software development culture from one of assigning individual scientific programmers to support particular principal investigators or projects, to an Agile Software Methodology implementation using Scrum practices. ELOKA has participated in this process by working with other product owners to schedule and prioritize development work which is then implemented by a team of application developers. Scrum, along with practices such as Test Driven Development (TDD) and paired programming, improves the quality of the software product delivered to the user community. To meet the need for rapid prototyping and to maximize product development and support with limited developer input, our software development efforts are now focused on creating a platform of application modules that can be quickly customized to suit the needs of a variety of LTK projects. This approach is in contrast to the strategy of delivering custom applications for individual projects. To date, we have integrated components of

Arbitrating Control of Control and Display Units

Science.gov (United States)

Sugden, Paul C.

2007-01-01

The ARINC 739 Switch is a computer program that arbitrates control of two multi-function control and display units (MCDUs) between (1) a commercial flight-management computer (FMC) and (2) NASA software used in research on transport aircraft. (MCDUs are the primary interfaces between pilots and FMCs on many commercial aircraft.) This program was recently redesigned into a software library that can be embedded in research application programs. As part of the redesign, this software was combined with software for creating custom pages of information to be displayed on a CDU. This software commands independent switching of the left (pilot s) and right (copilot s) MCDUs. For example, a custom CDU page can control the left CDU while the FMC controls the right CDU. The software uses menu keys to switch control of the CDU between the FMC or a custom CDU page. The software provides an interface that enables custom CDU pages to insert keystrokes into the FMC s CDU input interface. This feature allows the custom CDU pages to manipulate the FMC as if it were a pilot.

Achieving Better Buying Power for Mobile Open Architecture Software Systems Through Diverse Acquisition Scenarios

Science.gov (United States)

2016-04-30

largest acquirers of commodity and bespoke (custom) software systems. The Defense community further extends its reach and influence on a global basis...information system applications that support modern military operations at a regional, national, or global level. These applications may be focused to...alternatives for costing or charging for software that include franchising ; enterprise licensing; metered usage; advertising supported; subscription

Customer social network affects marketing strategy: A simulation analysis based on competitive diffusion model

Science.gov (United States)

Hou, Rui; Wu, Jiawen; Du, Helen S.

2017-03-01

To explain the competition phenomenon and results between QQ and MSN (China) in the Chinese instant messaging software market, this paper developed a new population competition model based on customer social network. The simulation results show that the firm whose product with greater network externality effect will gain more market share than its rival when the same marketing strategy is used. The firm with the advantage of time, derived from the initial scale effect will become more competitive than its rival when facing a group of common penguin customers within a social network, verifying the winner-take-all phenomenon in this case.

USER REQUIREMENTS CUSTOMIZATION AND ATTRACTIVE QUALITY CREATION FOR DESIGN IMPROVEMENT ATTRIBUTES

Directory of Open Access Journals (Sweden)

Ismail Wilson Taifa

2017-03-01

Full Text Available The aim of this paper was to customize user requirements and quality creation for design improvement of furniture. The major purpose has been achieved with the use of Quality Function Deployment technique and Kano Model. The study involved 564 students from 3 engineering colleges. Extensive user requirements were identified with the help of Questionnaires. The use of House of Quality, Kano Model and Pareto Diagram helped in prioritizing all important features which are needed in customizing user requirements. The prioritized requirements include ergonomic design, desk adjustability, comfortability, product corners (sharp corners and latest material. All these factors both got high relative and absolute weight. Therefore, more engineering efforts need to be directed towards these requirements for achieving user customization for design improvement. The developed House of Quality with the help of Kano Model results has proved to be a good tool in customizing user requirements.

Emotion Analysis of Telephone Complaints from Customer Based on Affective Computing

Directory of Open Access Journals (Sweden)

Shuangping Gong

2015-01-01

Full Text Available Customer complaint has been the important feedback for modern enterprises to improve their product and service quality as well as the customer’s loyalty. As one of the commonly used manners in customer complaint, telephone communication carries rich emotional information of speeches, which provides valuable resources for perceiving the customer’s satisfaction and studying the complaint handling skills. This paper studies the characteristics of telephone complaint speeches and proposes an analysis method based on affective computing technology, which can recognize the dynamic changes of customer emotions from the conversations between the service staff and the customer. The recognition process includes speaker recognition, emotional feature parameter extraction, and dynamic emotion recognition. Experimental results show that this method is effective and can reach high recognition rates of happy and angry states. It has been successfully applied to the operation quality and service administration in telecom and Internet service company.

Development methodology for the software life cycle process of the safety software

Energy Technology Data Exchange (ETDEWEB)

Kim, D. H.; Lee, S. S. [BNF Technology, Taejon (Korea, Republic of); Cha, K. H.; Lee, C. S.; Kwon, K. C.; Han, H. B. [KAERI, Taejon (Korea, Republic of)

2002-05-01

A methodology for developing software life cycle processes (SLCP) is proposed to develop the digital safety-critical Engineered Safety Features - Component Control System (ESF-CCS) successfully. A software life cycle model is selected as the hybrid model mixed with waterfall, prototyping, and spiral models and is composed of two stages , development stages of prototype of ESF-CCS and ESF-CCS. To produce the software life cycle (SLC) for the Development of the Digital Reactor Safety System, the Activities referenced in IEEE Std. 1074-1997 are mapped onto the hybrid model. The SLCP is established after the available OPAs (Organizational Process Asset) are applied to the SLC Activities, and the known constraints are reconciled. The established SLCP describes well the software life cycle activities with which the Regulatory Authority provides.

Development methodology for the software life cycle process of the safety software

International Nuclear Information System (INIS)

Kim, D. H.; Lee, S. S.; Cha, K. H.; Lee, C. S.; Kwon, K. C.; Han, H. B.

2002-01-01

A methodology for developing software life cycle processes (SLCP) is proposed to develop the digital safety-critical Engineered Safety Features - Component Control System (ESF-CCS) successfully. A software life cycle model is selected as the hybrid model mixed with waterfall, prototyping, and spiral models and is composed of two stages , development stages of prototype of ESF-CCS and ESF-CCS. To produce the software life cycle (SLC) for the Development of the Digital Reactor Safety System, the Activities referenced in IEEE Std. 1074-1997 are mapped onto the hybrid model. The SLCP is established after the available OPAs (Organizational Process Asset) are applied to the SLC Activities, and the known constraints are reconciled. The established SLCP describes well the software life cycle activities with which the Regulatory Authority provides

Software upgrade for the DIII-D neutral beam control systems

International Nuclear Information System (INIS)

Cummings, J.W.; Thurgood, P.A.

1992-01-01

This paper reports on the Neutral Beam Software Upgrade project which was launched in early 1990. The major goals were to upgrade the MAC IV operating system to the latest revision (K.1), use standard MODCOMP software (as much as possible), and to develop a very user friendly, versatile system. Accomplishing these goals required new software to be developed and modifications to existing applications software to make it compatible with the latest operating system. The custom operating system modules to handle the message service and interrupt handling were replaced by the standard MODCOMP Inter Task Communication (ITC) and interrupt routines that are part of the MAX IV operating system. The message service provides the mechanism for doing shot task sequencing (task scheduling). The interrupt routines are used to connect external irterrupts to the system

Methodology of mixed load customized bus lines and adjustment based on time windows

Science.gov (United States)

Song, Rui

2018-01-01

Custom bus routes need to be optimized to meet the needs of a customized bus for personalized trips of different passengers. This paper introduced a customized bus routing problem in which trips for each depot are given, and each bus stop has a fixed time window within which trips should be completed. Treating a trip as a virtual stop was the first consideration in solving the school bus routing problem (SBRP). Then, the mixed load custom bus routing model was established with a time window that satisfies its requirement and the result were solved by Cplex software. Finally, a simple network diagram with three depots, four pickup stops, and five delivery stops was structured to verify the correctness of the model, and based on the actual example, the result is that all the buses ran 124.42 kilometers, the sum of kilometers was 10.35 kilometers less than before. The paths and departure times of the different busses that were provided by the model were evaluated to meet the needs of the given conditions, thus providing valuable information for actual work. PMID:29320505

CUSTOMER SATISFACTION IN MOBILE PHONE SERVICES IN BANGLADESH: A SURVEY RESEARCH

Directory of Open Access Journals (Sweden)

Mohammed Belal Uddin

2012-01-01

Full Text Available This study seeks to explore customer satisfaction and its influencing factors of the mobile phone operation industry in Bangladesh. Data were collected through a questionnaire survey form a diversified representative sample. An iterated factor analysis with principal component analysis (PCA and structural equation modeling (SEM including measurement model and structural model were applied to analyze data. The empirical results demonstrate that service quality and fair price have indirect influence on customer satisfaction of a mass service industry (i.e., mobile phone operators through perceive value. Perceived value has mediating role between quality, charge fairness and satisfaction. Furthermore, result shows that fair price has positive direct impact on customer satisfaction, whereas, the results did not find any significant direct impact of service quality on customer satisfaction. Mobile phone operators are recommended to formulate operations and marketing strategies that focus on expectations of customers to enhance level of satisfaction. Similar industries may reveal similar relationship features in respect to these relationship constructs, if they are under similar category.

A Decision Frameworkon Small and Medium Enterprises to Adopt Cloud Software as a Service

Directory of Open Access Journals (Sweden)

Lu Hsi-Peng

2016-01-01

Full Text Available Software as a service (SaaSis the future trend in software services. However, only a few successful SaaS providerscurrently exist. This study investigated how Taiwanese small and medium enterprises (SMEs can utilize SaaS, giveSaaSprovidersbusiness strategy references, and supply a basis for information system operators to transfer service mode in order to innovate the provision of SaaS. The study is based on survey results obtained from 474 SMEs for a telecom company in Taiwan to determine the reasons SMEs utilizeSaaS. Taking the technology acceptance model (TAM as the fundamental theoretical foundation, we explored the perceived usefulness, perceived ease of use, and SaaS system features as external variables. In addition, we analyzed each system characteristic on the Likert scale and found that, in addition to the necessary consideration for cost and convenience, SaaS also provides information and communication technology applications in system characteristics,which are including online sharing services, customer relationship management services, and business operation and orders purchasing services. The fact that SMEs wish to utilize SaaS has a positive and direct impact on business.

A software program for exchanging MR data

DEFF Research Database (Denmark)

Ring, P B; Jensen, J A; Henriksen, O

1993-01-01

of digital MR images of the human brain. Because there was no common data format, software package was developed for data exchange. This article describes the basic features of the developed software. The software package was written in the language of C and was successfully tested on an IBM-6150 UNIX...... workstation. The software is currently being tested on the following series of UNIX workstations: SUN SPARC, IBM RS6000, and HP 9000/700....

Intercultural Competence in International Software R&D Cooperation. Toward a Conceptual Framework

DEFF Research Database (Denmark)

Skaates, Maria Anne

2001-01-01

As part of a research project on cooperation between software development subcontractors from small countries and foreign customers, the dynamics of intercultural competence are being examined. This paper builds a conceptual bridge by developing a definition of organizational intercultural....... It is envisioned that the presented novel framework could be helpful to software developing subcontractors from small national states who already use the competence terminology in discussions of their firms' capabilities and strategies....

Software testing in roughness calculation

International Nuclear Information System (INIS)

Chen, Y L; Hsieh, P F; Fu, W E

2005-01-01

A test method to determine the function quality provided by the software for roughness measurement is presented in this study. The function quality of the software requirements should be part of and assessed through the entire life cycle of the software package. The specific function, or output accuracy, is crucial for the analysis of the experimental data. For scientific applications, however, commercial software is usually embedded with specific instrument, which is used for measurement or analysis during the manufacture process. In general, the error ratio caused by the software would be more apparent especially when dealing with relatively small quantities, like the measurements in the nanometer-scale range. The model of 'using a data generator' proposed by NPL of UK was applied in this study. An example of the roughness software is tested and analyzed by the above mentioned process. After selecting the 'reference results', the 'reference data' was generated by a programmable 'data generator'. The filter function of 0.8 mm long cutoff value, defined in ISO 11562 was tested with 66 sinusoid data at different wavelengths. Test results from commercial software and CMS written program were compared to the theoretical data calculated from ISO standards. As for the filter function in this software, the result showed a significant disagreement between the reference and test results. The short cutoff feature for filtering at the high frequencies does not function properly, while the long cutoff feature has the maximum difference in the filtering ratio, which is more than 70% between the wavelength of 300 μm and 500 μm. Conclusively, the commercial software needs to be tested more extensively for specific application by appropriate design of reference dataset to ensure its function quality

The customs issues of the European Union and Serbia: The customs base

Directory of Open Access Journals (Sweden)

Vranješ Mile

2012-01-01

Full Text Available Regulation (EC No 450/2008 of the European Parliament and of the Council of 23 April 2008 laying down the Community Customs Code (Modernized Customs Code, Council Regulation (EEC No 2913/92 of 12 October 1992 establishing the Community Customs Code, The Customs Law of Serbia of 26 March 2010 in a very detailed and extensive way regulate customs base. These legal documents envisage the methods of determination of customs value: the primary ones, which are based on the transaction value, but also the secondary ones, which are based on other methods for determination of customs value of goods. The customs services of the EU Member States have on their disposal six methods for determination of customs value of goods. Those methods in the mentioned acts of the EU and Serbia are transposed from the Article VII of the General Agreement on Tariffs and Trade 1994 and Agreement on Implementation of Article VII of the General Agreement on Tariffs and Trade 1994. The fact that mentioned acts of the EU and Serbia request that the customs value of goods must be clearly and precisely determined, that means to be determined in the same way, is understandable because the customs base is one of the most significant elements of customs. There are many reasons for that: in a certain way, the customs base is in relation with all other elements of customs structure; from the procedure in which the customs base is determined, that means from its universality depends the amount of income which will the EU and Serbia, on that ground, collect to finance public expenditure predicted in the budget; and most of the customs on the imported goods in the EU is determined ad valorem.

EFEK CUSTOMER CUSTOMER INTERACTION TERHADAP SATISFACTION DAN WORD OF MOUTH PADA HOTEL MANDARIN ORIENTAL

Directory of Open Access Journals (Sweden)

Putri Hijir

2016-08-01

Full Text Available The background of this research was the effect of Customer to Customer Interaction affect satisfaction, word of mouth, in mandarin oriental hotel. The objective of this research is to examine the impact of Customer satisfaction, Service Atmosphere, Personal Interaction, Customer Customer Interaction, Word of Mouth. The design of this research applies primary data obtained by distributing questionnaires to 200 customer who are using Mandarin Oriental Hotel. Data analysis method used in this research is Structural Equation Model (SEM. The result of this research there is positive impact Personal Interaction Quality toward customer Satisfaction, there is positive impact Service Atmosphere toward Customer Satisfaction, there is positive impact Service atmosphere toward Customer Customer Interaction, there is positive impact Customer Customer Interaction toward Customer Satisfaction, there is positive impact Customer Customer Interaction toward Word of Mouth, there is positive impact Customer Satisfaction toward Word of Mouth.

THE SOFTWARE OF THE ADVANCED MIL-STD-1553B MULTIPLEX DATA BUS TESTER AND INTERFACE MODULE: FEATURES AND IMPLEMENTATION DETAILS

Directory of Open Access Journals (Sweden)

Dmitry E. Gouriev

2018-03-01

Full Text Available The UEM-MK is a new module of universal device and parametric tester of multiplex data bus, which meets all requirements for testing equipment for use in validation of devices against requirements of GOST R 52070-2003 (the same as MIL-STD-1553B Notice 4. The module can handle work of bus controller, up to 32 remote terminals and bus monitor/analyser simultaneously, can inject errors of all necessary types. In the article the software of the module is described. The software consist of: the driver, the control panel, the self-test program, the program for validation testing of remote terminals (PTOU, the extended function library, integrated environment (program BPOUEM. The latter three components are top-level components for users and software developments. The driver provides a connection with the module. Control panel provides module identification, self-testing and simplest actions on the bus in interactive mode. The PTOU program provides validation testing of remote terminals in accordance with the GOST R 51765-2001 test plan. The BPOUEM program lets users to create their own scenarios for testing and network environment imitation in interactive mode, whereas the extended function library lets the same in a form of application programs. Both these components also let to record and analyse bus traffic. The purpose, features and implementation details of all mentioned software components are described in the article, however, especial attention is paid to extended function library and the BPOUEM program.

Benefitting from virtual customer environments: An empirical study of customer engagement

NARCIS (Netherlands)

Verhagen, T.; Swen, E; Feldberg, J.F.M.; Merikivi, J.

2015-01-01

Customer engagement has been labeled as a prerequisite for the success of virtual customer environments. A key challenge for organizations serving their customers via these environments is how to stimulate customer engagement. This study is among the first to shed light on this issue by examining

Customer Relationship Management: A Case Study from a Metropolitan Campus of a Regional University

Science.gov (United States)

Pember, Edward R.; Owens, Alison; Yaghi, Shazhi

2014-01-01

This paper investigates the users and uses of a centralised customer relationship management (CRM) system at a regional Australian university to improve the understanding of the staff experience of interacting with this customised technology. How and why the software is used by a cross section of university departments is explored through…

Customer relationship management

OpenAIRE

Gudeliūnas, Mindaugas

2016-01-01

My name is Mindaugas Gudeliūnas. My bachelors thesis topic is "Customer Relationship Management". The main goal of my work was to investigate customers relationship management and to create modern system, which is fast, easy to use and made for small business. Customer relationship management is really beneficial for a lot of companies. It can make your relationships with a customer more reliable and loyal, it can automate a lot of processes, which are related to customer management, human re...

Using MDA for integration of heterogeneous components in software supply chains

NARCIS (Netherlands)

Hartmann, Johan Herman; Keren, Mila; Matsinger, Aart; Rubin, Julia; Trew, Tim; Yatzkar-Haham, Tali

2013-01-01

Software product lines are increasingly built using components from specialized suppliers. A company that is in the middle of a supply chain has to integrate components from its suppliers and offer (partially configured) products to its customers. To satisfy both the variability required by each

The Relationship Between the Customer Relationship Management and Patients' Loyalty to Hospitals.

Science.gov (United States)

Hajikhani, Shadi; Tabibi, Seyed Jamaledin; Riahi, Leila

2015-06-25

Customer Relationship Management (CRM) with its various components has been considered as a tool causing customers' loyalty. The present study aims to investigate the relationship between the various components of customer relationship management and patients' loyalty to the place of their treatment. This cross sectional and descriptive-analytical study was conducted among nurses and hospitalized patients in inpatient wards in selected hospitals in 2014. Using the stratified random sampling method, 224 valid and reliable researcher-drafted questionnaires were completed for CRM by nurses and 359 questionnaires were completed by patients for patients' loyalty in the studied wards. Data were analyzed using the SPSS(20) software. There was no statistically significant relationship between the level of patients' loyalty and organizational indicators, information technology and knowledge management (P Value>0.05). However, there was a statistically significant relationship between loyalty and the dimensions of the service process (P Value=0.04), human resources (P Value=0.002) and CRM (P Value=0.038). The strength of these relationships were 34, 40 and 36 percent, respectively all of which were positive. Customer Relationship Management is a tool for improving influencing factors on patients' satisfaction and loyalty. Therefore, attempts to implement customer relationship management as a process for improving hospitals performance and improving communication between service providers in hospitals and customers leading to enhance patients' loyalty should be taken into account by managers and policy makers in the health sectors.

Effective UI The Art of Building Great User Experience in Software

CERN Document Server

Anderson, Jonathan; Wilson, Robb

2010-01-01

People expect effortless, engaging interaction with desktop and web applications, but producing software that generates enjoyable user experiences is much harder than many companies anticipate. With Effective UI, you'll learn proven user-experience strategies that will satisfy your clients and customers, drive business value, and increase brand strength. This book shows you how to capture the collaborative and cooperative spirit among designers, engineers, and management required for building engaging software. You'll also learn valuable methods for maintaining focus throughout the process -

A NEW EXHAUST VENTILATION SYSTEM DESIGN SOFTWARE

Directory of Open Access Journals (Sweden)

H. Asilian Mahabady

2007-09-01

Full Text Available A Microsoft Windows based ventilation software package is developed to reduce time-consuming and boring procedure of exhaust ventilation system design. This program Assure accurate and reliable air pollution control related calculations. Herein, package is tentatively named Exhaust Ventilation Design Software which is developed in VB6 programming environment. Most important features of Exhaust Ventilation Design Software that are ignored in formerly developed packages are Collector design and fan dimension data calculations. Automatic system balance is another feature of this package. Exhaust Ventilation Design Software algorithm for design is based on two methods: Balance by design (Static pressure balance and design by Blast gate. The most important section of software is a spreadsheet that is designed based on American Conference of Governmental Industrial Hygienists calculation sheets. Exhaust Ventilation Design Software is developed so that engineers familiar with American Conference of Governmental Industrial Hygienists datasheet can easily employ it for ventilation systems design. Other sections include Collector design section (settling chamber, cyclone, and packed tower, fan geometry and dimension data section, a unit converter section (that helps engineers to deal with units, a hood design section and a Persian HTML help. Psychometric correction is also considered in Exhaust Ventilation Design Software. In Exhaust Ventilation Design Software design process, efforts are focused on improving GUI (graphical user interface and use of programming standards in software design. Reliability of software has been evaluated and results show acceptable accuracy.

PREDICTING CUSTOMER CHURN IN BANKING INDUSTRY USING NEURAL NETWORKS

Directory of Open Access Journals (Sweden)

Alisa Bilal Zorić

2016-03-01

Full Text Available The aim of this article is to present a case study of usage of one of the data mining methods, neural network, in knowledge discovery from databases in the banking industry. Data mining is automated process of analysing, organization or grouping a large set of data from different perspectives and summarizing it into useful information using special algorithms. Data mining can help to resolve banking problems by finding some regularity, causality and correlation to business information which are not visible at first sight because they are hidden in large amounts of data. In this paper, we used one of the data mining methods, neural network, within the software package Alyuda NeuroInteligence to predict customer churn in bank. The focus on customer churn is to determinate the customers who are at risk of leaving and analysing whether those customers are worth retaining. Neural network is statistical learning model inspired by biological neural and it is used to estimate or approximate functions that can depend on a large number of inputs which are generally unknown. Although the method itself is complicated, there are tools that enable the use of neural networks without much prior knowledge of how they operate. The results show that clients who use more bank services (products are more loyal, so bank should focus on those clients who use less than three products, and offer them products according to their needs. Similar results are obtained for different network topologies.

Software engineering and the role of Ada: Executive seminar

Science.gov (United States)

Freedman, Glenn B.

1987-01-01

The objective was to introduce the basic terminology and concepts of software engineering and Ada. The life cycle model is reviewed. The application of the goals and principles of software engineering is applied. An introductory understanding of the features of the Ada language is gained. Topics addressed include: the software crises; the mandate of the Space Station Program; software life cycle model; software engineering; and Ada under the software engineering umbrella.

Modular Infrastructure for Rapid Flight Software Development

Science.gov (United States)

Pires, Craig

2010-01-01

This slide presentation reviews the use of modular infrastructure to assist in the development of flight software. A feature of this program is the use of model based approach for application unique software. A review of two programs that this approach was use on are: the development of software for Hover Test Vehicle (HTV), and Lunar Atmosphere and Dust Environment Experiment (LADEE).

The Customer Service Experience.

Science.gov (United States)

Bell, Chip R.

2001-01-01

Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)

Customer Segmentation by Factors Influencing Brand Loyalty and Customer Involvement

OpenAIRE

Tereza Vebrová; Kateřina Venclová; Stanislav Rojík

2016-01-01

Brand loyalty and customer involvement are two important concepts that help explain and understand a significant part of consumer shopping behavior. The aim of the present work is to identify factors influencing brand loyalty and customer involvement. A further aim is to consider subsequent segmentation of customers with respect to different degrees of brand loyalty and customer involvement. The research was focused on the field of Czech telecommunication services – mobile operators. Primary ...

Computer aided dispatch - a discussion of how communications technology is used to improve customer service

International Nuclear Information System (INIS)

Swailes, J.B.

1995-01-01

The use of Computer Aided Dispatch (CAD) for information exchange between the corporate information network and the field personnel of the CU Gas Group was described. CAD was described as two interconnected systems; a large mainframe software system which interfaces with the radio transmission system as well as the Customer Information System (CIS), and a mini computer system which consists of mobile data terminals (MDTs), the radio hardware and the software necessary to communicate with the MDTs. Further details were given on the functionality of both the mainframe, as well as the mini computer system. Some of the functions performed by the CAD include call taking, employee calendar, work assignment, filling work, dispatching, reporting, correcting errors, providing order status information, fleet monitoring, appointments, and many others. The implementation process, the challenges faced by the communications team and their interactions with the organization was also described. The most important benefit was claimed to be improved customer service. The significance of that to corporate strategy was stressed

A review of the customer lifetime value as a customer profitability measure in the context of customer relationship management

Directory of Open Access Journals (Sweden)

Raphael Damm

2011-11-01

Full Text Available Purpose: A number of customer metrics allow estimating customer profitability with methods such as the Customer Lifetime Value (CLV. However, investments in customer relationships carry the potential risk to destroy value and reduce profitability when based on incorrect estimates of customer profitability. Therefore, estimating future customer value correctly is essential to allocate marketing expenditures in the most effective way. In this article recent literature about the CLV is reviewed in order to assess its ability as a customer profitability measure. Besides the financial perspective of the CLV, non-financial perspectives such as customer advocacy, (customer or open innovation and learning have been identified to have an impact on customer profitability. How to properly estimate a customer’s value taking all relevant value creating factors, financial as well as non-financial, into account is the underlying research question.Design/methodology/approach: This research is based on the review of a number of theoretical and empirical articles published between 1990 and 2010. The aggregation of measures, key-drivers and risks of each key-perspective of the customer relationship contributes to the development of a more systematic understanding of the value creation process and provides answers to the research question. Indirect effects of the CLV as a source of value have received increasing attention in previous research but are not sufficiently accounted for by mainstream methods for valuing customers (Ryals, 2008. Therefore, the attempt to structure available knowledge on indirect effects of the CLV in its contextual setting is made.Findings: This research is concluded providing evidence that one-dimensional calculations of the CLV deliver an incomplete picture of the customer relationship and estimate customer profitability incorrectly. This supports the idea of a multidimensional CLV approach that accounts for interrelated key

Selecting Advanced Software Technology in Two Small Manufacturing Enterprises

Science.gov (United States)

2004-05-01

improving workflow to further reduce delivery times, enhance customer service, and obtain a competitive advantage . The company wanted help... environment , stakeholders’ needs, ecommerce , shop floor visualization, and collaboration capability. These statements are not significantly different...for the purpose of describing a software environment . This identification does not imply any recommendation or endorsement by NIST, the SEI, CMU, or

Analisis Perancangan Customer Relationship Management Berbasis Web pada PT ASP Jakarta

Directory of Open Access Journals (Sweden)

Idris Gautama So

2011-05-01

Full Text Available The purpose of this thesis is to identify the needs of web-based CRM in PT ASP and also to design the suitable CRM for the company. The research method is by analyzing competitions in the industry with Porter’s five forces analysis and formulating framework in input stage, matching stage, decision stage to choose the best strategy for the company. From the analysis of formulating strategy, it could be concluded that market penetration strategy is the best strategy for PT ASP. Market penetration strategy is an approach of web-based Customer Relationship Management (CRM to increase service quality for customers and company introduction to broaden community. Web-based CRM design is suitable for PT ASP based on interview conclusion using 5 features (5C from the 7 features (7C in web design elements. 

Software-based acoustical measurements

CERN Document Server

Miyara, Federico

2017-01-01

This textbook provides a detailed introduction to the use of software in combination with simple and economical hardware (a sound level meter with calibrated AC output and a digital recording system) to obtain sophisticated measurements usually requiring expensive equipment. It emphasizes the use of free, open source, and multiplatform software. Many commercial acoustical measurement systems use software algorithms as an integral component; however the methods are not disclosed. This book enables the reader to develop useful algorithms and provides insight into the use of digital audio editing tools to document features in the signal. Topics covered include acoustical measurement principles, in-depth critical study of uncertainty applied to acoustical measurements, digital signal processing from the basics, and metrologically-oriented spectral and statistical analysis of signals. The student will gain a deep understanding of the use of software for measurement purposes; the ability to implement software-based...

Design for software a playbook for developers

CERN Document Server

Klimczak, Erik

2013-01-01

A unique resource to help software developers create a desirable user experience Today, top-flight software must feature a desirable user experience. This one-of-a-kind book creates a design process specifically for software, making it easy for developers who lack design background to create that compelling user experience. Appealing to both tech-savvy designers and creative-minded technologists, it establishes a hybrid discipline that will produce first-rate software. Illustrated in full color, it shows how to plan and visualize the design to create software that works on every l

LEGOS: Object-based software components for mission-critical systems. Final report, June 1, 1995--December 31, 1997

Energy Technology Data Exchange (ETDEWEB)

NONE

1998-08-01

An estimated 85% of the installed base of software is a custom application with a production quantity of one. In practice, almost 100% of military software systems are custom software. Paradoxically, the marginal costs of producing additional units are near zero. So why hasn`t the software market, a market with high design costs and low productions costs evolved like other similar custom widget industries, such as automobiles and hardware chips? The military software industry seems immune to market pressures that have motivated a multilevel supply chain structure in other widget industries: design cost recovery, improve quality through specialization, and enable rapid assembly from purchased components. The primary goal of the ComponentWare Consortium (CWC) technology plan was to overcome barriers to building and deploying mission-critical information systems by using verified, reusable software components (Component Ware). The adoption of the ComponentWare infrastructure is predicated upon a critical mass of the leading platform vendors` inevitable adoption of adopting emerging, object-based, distributed computing frameworks--initially CORBA and COM/OLE. The long-range goal of this work is to build and deploy military systems from verified reusable architectures. The promise of component-based applications is to enable developers to snap together new applications by mixing and matching prefabricated software components. A key result of this effort is the concept of reusable software architectures. A second important contribution is the notion that a software architecture is something that can be captured in a formal language and reused across multiple applications. The formalization and reuse of software architectures provide major cost and schedule improvements. The Unified Modeling Language (UML) is fast becoming the industry standard for object-oriented analysis and design notation for object-based systems. However, the lack of a standard real-time distributed

Study of The Final Customer Loyalty Process

Directory of Open Access Journals (Sweden)

Juan Carlos Fandos

2013-12-01

Full Text Available For any business is important to maintain a loyal customer base to help they to survive over time. This situation is accentuated even to the extent that increases competition and increases uncertainty. At present these are two features that are really developed. Because of the deep crisis in which we are, and other elements such as globalization and the development of new technologies and communication systems, we are faced with a scenario of intense competition and uncertainty manifest. It is therefore more necessary than ever to know in depth how to get customers to be faithful, and develop true loyalty strategies.In this paper, we present the sequential approach to the formation of consumer loyalty in order to deepen understanding of the concept. It is supplemented by studying the combined effect of switching costs as an element that promotes the continuity of the relationship. The results shows that the consumer takes a more cognitive process information in their initial assessments of the service and therefore in the early stages of loyalty. As advances in consumer behavior process becomes more direct and mechanic, so we can say that the customer-company bond is stronger.

Cross Sectional Study of Agile Software Development Methods and Project Performance

Science.gov (United States)

Lambert, Tracy

2011-01-01

Agile software development methods, characterized by delivering customer value via incremental and iterative time-boxed development processes, have moved into the mainstream of the Information Technology (IT) industry. However, despite a growing body of research which suggests that a predictive manufacturing approach, with big up-front…

Customer Segmentation by Factors Influencing Brand Loyalty and Customer Involvement

Directory of Open Access Journals (Sweden)

Tereza Vebrová

2016-01-01

Full Text Available Brand loyalty and customer involvement are two important concepts that help explain and understand a significant part of consumer shopping behavior. The aim of the present work is to identify factors influencing brand loyalty and customer involvement. A further aim is to consider subsequent segmentation of customers with respect to different degrees of brand loyalty and customer involvement. The research was focused on the field of Czech telecommunication services – mobile operators. Primary data were acquired through the method of questionnaire survey. In total, the questionnaire was completed by 340 respondents, of which 319 respondents owned their mobile phones for private purposes only. For more accurate interpretation of the identified factors the Exploratory Factor Analysis method was used. Four factors of brand loyalty were extracted, which account for 75 % of the variability of the original parameters: (1 Cognitive affective loyalty, (2 Trustworthiness, (3 Attitudinal loyalty and (4 Commitment and three factors of customer involvement were found to account for 71 % variability of the original parameters: (1 Social involvement, (2 Centrality, (3 Importance. High loyalty customers mostly have only one SIM card and 73 % of them use a tariff. In a further group of highly involved customers own from 80 % only one SIM card. This study forms part of a research programme investigating the influence of customer involvement on brand loyalty.

Flight Software Math Library

Science.gov (United States)

McComas, David

2013-01-01

The flight software (FSW) math library is a collection of reusable math components that provides typical math utilities required by spacecraft flight software. These utilities are intended to increase flight software quality reusability and maintainability by providing a set of consistent, well-documented, and tested math utilities. This library only has dependencies on ANSI C, so it is easily ported. Prior to this library, each mission typically created its own math utilities using ideas/code from previous missions. Part of the reason for this is that math libraries can be written with different strategies in areas like error handling, parameters orders, naming conventions, etc. Changing the utilities for each mission introduces risks and costs. The obvious risks and costs are that the utilities must be coded and revalidated. The hidden risks and costs arise in miscommunication between engineers. These utilities must be understood by both the flight software engineers and other subsystem engineers (primarily guidance navigation and control). The FSW math library is part of a larger goal to produce a library of reusable Guidance Navigation and Control (GN&C) FSW components. A GN&C FSW library cannot be created unless a standardized math basis is created. This library solves the standardization problem by defining a common feature set and establishing policies for the library s design. This allows the libraries to be maintained with the same strategy used in its initial development, which supports a library of reusable GN&C FSW components. The FSW math library is written for an embedded software environment in C. This places restrictions on the language features that can be used by the library. Another advantage of the FSW math library is that it can be used in the FSW as well as other environments like the GN&C analyst s simulators. This helps communication between the teams because they can use the same utilities with the same feature set and syntax.

Developing Control and Monitoring Software for the Data Acquisition System of the COMPASS Experiment at CERN

Directory of Open Access Journals (Sweden)

Martin Bodlák

2013-01-01

Full Text Available This paper focuses on the analysis, design and development of software for the new data acquisition system of the COMPASS experiment at CERN. In this system, the data flow is controlled by custom hardware; the software will therefore be used only for run control and for monitoring. The requirements on the software have been analyzed, and the functionality of the system has been defined. The system consists of several distributed nodes; communication between the nodes is based on a custom protocol and a DIM library. A minimal version of the system has already been implemented. Preliminary results of performance and stability tests have shown that the system fulfills the defined requirements, and is stable. In the next phase of development, the system will be tested on the real hardware. It is expected that the system will be ready for deployment in 2014.

Talking about Customer Service.

Science.gov (United States)

Talley, Mary; Axelroth, Joan

2001-01-01

Discusses customer service in information centers and how to define it. Topics include the effects of competition, that give customers more choices; defining customers, and defining services; communications; physical environment; change, in customers and in technology; measuring customer service; and evaluating policies and procedures. (LRW)

Identification with the retail organization and customer-perceived employee similarity: effects on customer spending.

Science.gov (United States)

Netemeyer, Richard G; Heilman, Carrie M; Maxham, James G

2012-09-01

Two constructs important to academicians and managers are the degree to which employees and customers identify with an organization, employee organizational identification (employee OI) and customer-company identification (customer identification), respectively. This research examines the effects of these identification constructs and the related construct of customer perceived similarity to employees on customer spending. Via a 1-year multilevel study of 12,047 customers and 1,464 store employees (sales associates) covering 212 stores of a specialty apparel retailer, our study contributes to the literature in 2 critical ways. First, we expand the theoretical network of employee OI and customer identification by examining the related construct of a customer's perceived similarity to store employees. We examine the incremental (not fully mediated) main and interaction effects of customer-perceived similarity to employees and employee OI on customer spending. Second, we examine the effect of customer identification on customer spending relative to the effect of customer satisfaction on customer spending. Thus, our study also contributes by demonstrating a potential complementary route to achieve customer spending (customer identification), a route that may be more readily affected by management than the efforts required for a sustained increase in customer satisfaction. Implications for academics and managers are offered.

The role of customization, brand trust, and privacy concerns in advergaming

NARCIS (Netherlands)

Wottrich, Verena M.; Verlegh, Peeter W.J.; Smit, Edith G

2017-01-01

This study investigates the effects of advergame customization features and trust in the brand advertised in the advergame on players’ brand attitude and personal information disclosure. Moreover, we examine to what extent players’ privacy concerns moderate these effects. Drawing on

The Role of Customization, Brand Trust, and Privacy Concerns in Advergaming

NARCIS (Netherlands)

Wottrich, V.M.; Verlegh, P.W.J.; Smit, E.G.

2017-01-01

This study investigates the effects of advergame customization features and trust in the brand advertised in the advergame on players’ brand attitude and personal information disclosure. Moreover, we examine to what extent players’ privacy concerns moderate these effects. Drawing on

Customer satisfaction and competencies

DEFF Research Database (Denmark)

Gritti, Paola; Foss, Nicolai Juul

We empirically address how customer satisfaction and loyalty in the banking industry may affect profitability. This helps to identify the strategy and competencies necessary to benefit from customer relationships which are important sources for improved performance in the banking. We do......, loyalty is a mediator between financial and not-financial customer value and two sources of customer satisfaction, namely relationships with the front office and the branch, on the one hand, and the products offered, on the other....... this by analyzing data collected on 2,105 customers of 118 branches of one of the biggest banks of an Italian banking group. We find that customer satisfaction impacts loyalty, which in turn has a direct effect on financial and non-financial customer value/total customer value/complex customer value. Moreover...

A 3D bioprinting exemplar of the consequences of the regulatory requirements on customized processes.

Science.gov (United States)

Hourd, Paul; Medcalf, Nicholas; Segal, Joel; Williams, David J

2015-01-01

Computer-aided 3D printing approaches to the industrial production of customized 3D functional living constructs for restoration of tissue and organ function face significant regulatory challenges. Using the manufacture of a customized, 3D-bioprinted nasal implant as a well-informed but hypothetical exemplar, we examine how these products might be regulated. Existing EU and USA regulatory frameworks do not account for the differences between 3D printing and conventional manufacturing methods or the ability to create individual customized products using mechanized rather than craft approaches. Already subject to extensive regulatory control, issues related to control of the computer-aided design to manufacture process and the associated software system chain present additional scientific and regulatory challenges for manufacturers of these complex 3D-bioprinted advanced combination products.

Teorizando as Práticas dos Métodos Ágeis no Desenvolvimento de Software Visando ao Processo de Inovação das Empresas

Directory of Open Access Journals (Sweden)

Dolci, Décio Bittencourt

2011-11-01

Full Text Available Brazilian IT executives are being challenged to play an active and important role in the innovation process within their organizations. The purpose of this study is to explore agile software development methods in facing this challenge. We deployed a practice theory framework, in particular that of Orlikowski, in order to analyze practices from seven agile methods – eXtreme Programming (XP, Dynamic Systems Development Method (DSDM, Scrum, Crystal, Agile Modeling (AM, Feature Driven Design (FDD and Adaptive Software Development (ASD. Results show practices grouped into five underlying factors – learning, iteractive, customer, human and technical; in addition, they explain the shift in focus of the agile development in reference to previous methods, centering on the individual and their actions in social relations in place of essentially technical issues. Findings suggest that agile software development methods have principles and practices better suitable to the innovation challenge than their predecessors do. Furthermore, their practices can aid the organization in the constitution of institutional properties useful to the process of business model innovation.

Customer Relationship Malevolence: A Reflection on Accounting, Marketing and Customer Valuation

Directory of Open Access Journals (Sweden)

Kenneth Weir

2014-10-01

Full Text Available Ideas centring on knowing and understanding the customer have been core concerns of business since the 1960s. As a result, several attempts to understand the customer have been devised, leading to the generation of data collection systems and calculative technologies that try to provide numerical understanding of the customer, which now lies at the heart of contemporary customer management schemes. However, these technologies can produce several social consequences. This paper discusses valuation metrics used in customer management systems and outlines the negative issues that can result from widespread usage.

Software Process Improvement for SMEs using OMM

OpenAIRE

Rodríguez, Jessica

2010-01-01

Software Process Improvement initiatives have been implemented by many companies in order to achieve quality of products and practices. Many models like CMMI and IDEAL have been adopted as a means to gain competitive advantages among competitors and trustworthiness of customers. Although these models have proved successful results, the inherent characteristics of SMEs make it difficult and in many cases unfeasible to implement such models, without meaning that those companies are less capable...

Software Development Process Improvement in Datacom Platform

OpenAIRE

Trabelsi, Walid

2008-01-01

Masteroppgave i Informasjons- og Kommunikasjonsteknologi 2008, Universitetet i Agder, Grimstad Ericsson Mobile Platform (EMP) is responsible of the development of a software platform and also to some extend responsible for related hardware parts. EMP is developing the data communication parts of the platform which is used by EMP customers. The platform development is done in large development programs and each program span over a quite a long time period. However, as we see eve...

Software engineering for the EBR-II data acquisition system conversion

International Nuclear Information System (INIS)

Schorzman, W.

1988-01-01

The purpose of this paper is to outline how EBR-II engineering approached the data acquisition system (DAS) software conversion project with the restraints of operational transparency and six weeks for final implementation and testing. Software engineering is a relatively new discipline that provides a structured philosopy for software conversion. The software life cycle is structured into six basic steps: 1) initiation, 2) requirements definition, 3) design, 4) programming, 5) testing, and 6) operations. These steps are loosely defined and can be altered to fit specific software applications. DAS software is encompassed from three sources: 1) custom software, 2) system software, and 3) in-house application software. A data flow structure is used to describe the DAS software. The categories are: 1) software used to bring signals into the central processer, 2) software that transforms the analog data to engineering units and then logs the data in the data store, and 3) software used to transport and display the data. The focus of this paper is to describe how the conversion team used a structured engineering approach and utilized the resources available to produce a quality system on time. Although successful, the conversion process provided some pit falls and stumbling blocks. Working through these obstacles enhanced our understanding and surfaced in the form of LESSONS LEARNED, which are gracefully shared in this paper

Factors on the Customers Loyalty of Websites With Regard To the Role of Satisfaction and Trust

Directory of Open Access Journals (Sweden)

Hamid jamshidi

2015-09-01

Full Text Available In the present era, Internet as an accepted and useful tool for commerce, buying and selling has become and Fundamental changes in the structure of industry and commerce has brought in this among the preservation and strengthening customer loyalty for companies that are operating in Electronics space as a strategic challenge Is discussed In the field of maintain and develop a competitive position in the virtual space. This study sought to evaluate the impact of system quality, information quality and interface design quality on customer loyalty websites through role of the customers’ satisfaction and trust. The Population Statistical of this study is “Center market” website customers that among them 320 samples were selected randomly. Data analysis by using SPSS and AMOS statistical software was done and the statistical methods used in this study, structural equation modeling. The results show that the system quality and interface design quality significantly influences on the satisfaction and trust of web site customers But does not influence the quality of information on these variables. The study also found that customer trust causing is His satisfaction and both variables the trust and satisfaction are influence on the customer loyalty.

Customer Equity von KMUs

NARCIS (Netherlands)

Biemel, Friedhelm W.; Henseler, Jörg; Meyer, Jorn-Axel

2003-01-01

Customer relationships are most important assets of many SMEs. Customer Equity is the sum of the values of all customer relationships. Customer Equity will not be found in any balance sheet, nevertheless it has strategic importance. Even if companies do not want to publish their Customer Equity for

PENGARUH SYSTEMIC FAIRNESS DARI LAYANAN INTERNET BANKING TERHADAP CUSTOMER SATISFACTION DENGAN CUSTOMER TRUST DAN CUSTOMER PERCEIVED VALUE SEBAGAI VARIABEL INTERVENING

OpenAIRE

Reza Putra Pratama

2014-01-01

The background of this research is to investigate and analyze the effect of systematic fairness from internet banking services to customer satisfaction with customer trust and customer perceived value as intervening variable. The objective of this research findings in internet banking, fairness that includes distributive fairness, procedural fairness and informational fairness is positively related to customer satisfaction. Trust is identified as the key mediator of fairness to customer sa...

Continuous software engineering – a microservices architecture perspective

OpenAIRE

O'Connor, Rory; Elger, Peter; Clarke, Paul

2017-01-01

From its earliest days, software development has been beset with challenges in relation to timely delivery, appropriateness of features and quality of deliverables. Many advances in software development processes have helped to address these concerns. For example, agile software development has helped to deliver working software more frequently and capability maturity frameworks have brought about improved consistency in quality levels. However, the age-old challenge of better, cheaper, faste...

Improving Internal Customer Service

Science.gov (United States)

1990-09-01

34Companies are recognizing that treating customers and associates like people has a very high value" (21:20). 2 Customer service has become more that... customer service is also a strategy with the focus towards people , not product (24:1). Customers are demanding quality service for several reasons...34 (39:45). External Customers . External customers are an organization’s ultimate consumers . They purchase the end product or service an organization

Programming Language Software For Graphics Applications

Science.gov (United States)

Beckman, Brian C.

1993-01-01