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Sample records for sistema crm utilizando

  1. Selecção de Sistemas CRM Utilizando AHP

    Directory of Open Access Journals (Sweden)

    Cruz-Cunha, Maria Manuela

    2011-11-01

    Full Text Available Managers are often faced with the need to select one of several suppliers of a similar product or service, characterized by a set of parameters of whose weighting and analysis the selection depends. One technique for doing this is the Analytic Hierarchy Process (AHP. This paper proposes the application of this technique to the process of CRM (customer relationship management systems selection, presenting a set of criteria and weightings, as well as the explanation of the various stages of implementation of the technique.

  2. Sistema de videovigilancia utilizando recursos de LAN

    OpenAIRE

    Fernández García, David

    2007-01-01

    El objetivo principal de este proyecto es realizar un sistema de información que sea capaz de efectuar video vigilancia. Este sistema de información está formado por un servidor y un número, en principio, limitado de clientes

  3. Exploración en los sistemas CRM/ERP como estrategia en el sector PYMES

    OpenAIRE

    Duke W., Vasco O.; Navarro, Michael; Díaz, Gaspar; Pérez, Yina; Vargas-Lombardo, Miguel

    2017-01-01

    Este resumen de exploración en el contexto de CRM/ERP para PYMES, busca contar con un entendimiento de un sector que es de carácter sostenible para un país, como lo son las PYMES. Además, conocer a través de los años los constantes cambios que han surgido fortuitamente, como esta ha estado evolucionando, y se ha adaptado a los mismos, para ser rentable en el entorno competitivo de hoy. Además, cómo se identifica con la utilización de sistemas integrados de información (CRM /ERP), para una efe...

  4. Sistemas microfluídicos amperométricos utilizando enzimas imobilizadas

    OpenAIRE

    Luís Marcos Cerdeira Ferreira

    2011-01-01

    Este trabalho descreve o desenvolvimento de um sistema microfluídico, contendo, como componente principal, um reator enzimático constituído de um microcanal fabricado em substrato de poli(metacrilato de metila) e um sistema amperométrico como detector. Para a construção de microcanais foi utilizando equipamento de usinagem a laser de CO2 para escavar os microcanais, que a seguir foram selados termicamente. A superfície interna desse microcanal foi submetida à modificação química com poli(etil...

  5. Sistema de seguridad en redes locales utilizando sistemas multiagentes distribuidos. Net-Mass

    Directory of Open Access Journals (Sweden)

    Daniel Horfan Álvarez

    2005-01-01

    Full Text Available La seguridad en las redes de datos es uno de los elementos neurálgicos dentro de una organización, ya que requiere de diferentes estrategias de protección para salvaguardar puntos vulnerables, y de la coordinación y distribución de esfuerzos para cercar todas las posibles formas de ataques informáticos. En este artículo se propone un sistema multiagente distribuido como herramienta de protección para redes con diferentes sistemas operativos y susceptibilidad de diversos ataques.El sistema propuesto está conformado por un grupo de agentes autónomos heterogéneos con características particulares en cuanto a sus estrategias de detección de intrusos y protección de los sistemas primordiales de la red, se tiene planeado que estos agentes basen sus decisiones en la aplicación de diferentes técnicas de inteligencia artificial como heurística de sistemas expertos, algoritmos evolutivos y redes neuronales.

  6. LA INNOVACIÓN CENTRADA EN EL CLIENTE UTILIZANDO EL MODELO DE INFERENCIAS EN UNA ESTRATEGIA CRM

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    Gil-Lafuente, Anna Mª

    2011-04-01

    Full Text Available Todas las áreas de la empresa contactan de alguna forma con sus clientes, algunas directamente y otras desde dentro de la organización. Las estrategias CRM1 conjuntamente con el área de I+D trabajan en la mejora de productos y servicios para cumplir las expectativas de los clientes. Pero, ¿Podría estarse perdiendo internamente información valiosa sobre los clientes? ¿Cómo influye cada área en el proceso innovador? Este artículo presenta el modelo de inferencias lógicas relacionando la injerencia de cada área de la empresa sobre otra en cuanto a la información que comparten de los clientes, buscando así ajustar las estrategias CRM y responder a las expectativas agregando valor.

  7. MODELAGEM DE UM SISTEMA MULTIAGENTE DE APOIO À PBL UTILIZANDO A METODOLOGIA MAS-COMMONKADS+

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    Laysa Mabel de Oliveira Fontes

    2014-10-01

    Full Text Available A aprendizagem baseada em problema (Problem-Based Learning - PBL é um método no qual os estudantes aprendem através da resolução de um problema que, em geral, não possui uma solução trivial e uma única solução correta. A PBL destaca o trabalho em equipe como um dos principais requisitos para o sucesso do processo de aprendizagem, ou seja, a colaboração é essencial. No entanto, a implantação de um método de ensino com base na PBL não é uma tarefa trivial. Em Ambientes Virtuais de Aprendizagem (AVAs, a complexidade de implantação deste método é ainda maior, pois o facilitador nem sempre pode detectar possíveis problemas na colaboração, nem possui todas as informações necessárias para aplicar as técnicas de aprendizagem deste método. Desta forma, este artigo apresenta o processo de modelagem de um Sistema Multiagente (SMA de apoio à PBL. O SMA proposto foi modelado utilizando a metodologia MAS-CommonKADS+, que consiste em uma extensão da metodologia MAS-CommonKADS.

  8. Balanceo de un sistema de cosecha mecanizado utilizando simulación de eventos discretos.

    OpenAIRE

    Pablo Aracena; Darío Aedo; Ricardo Landeros

    2010-01-01

    Se analizó un sistema de cosecha mecanizado, operando en una faena a tala rasa de pino radiata y conformado por un feller buncher, un skidder con garra, un procesador y un trineumático. Un Modelo de Simulación de Eventos Discretos (MSED) fue desarrollado con el propósito de balancear el sistema. El proceso mecanizado de madera fue el limitante del sistema de acuerdo con los resultados del estudio de tiempos, entonces este proceso fue apoyado agregando a 3 operadores de motosierra para alcanza...

  9. Resistencia al cizallamiento de amalgama adherida utilizando dos sistemas adhesivos en dientes temporales in vitro

    OpenAIRE

    Chiappe González, Alezandra; Céspedes Porras, Jacqueline

    2006-01-01

    Objetivo general: determinar in Vitro la resistencia al cizallamiento de dos sistemas adhesivos en restauraciones de amalgama adherida en dientes temporales. Material y Método: se evaluó dos sistemas adhesivos de diferente tipo de curado: Un sistema adhesivo de curado dual (Clearfil Liner Bond 2v) y otro de autocurado (Multilink). Treinta molares libres de caries fueron divididas en dos grupos de 15 cada uno. Se incluyeron las piezas en cilindros de resina acrílica, se desgastó ca...

  10. Um sistema para o ensino e aprendizagem de algoritmos utilizando um companheiro de aprendizagem colaborativo

    OpenAIRE

    Petry, Patrícia Gerent

    2005-01-01

    Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico. Programa de Pós-graduação em Ciência da Computação Esta dissertação apresenta um modelo computacional de um sistema de suporte ao ensino e aprendizagem no domínio de algoritmos. O sistema inclui um companheiro de aprendizagem virtual, que utiliza a Modelagem Baseada em Restrições (Constraint-Based Modelling) como forma de representação do conhecimento e raciocínio. Os Sistemas Companheiro de Aprendizagem (...

  11. Balanceo de un sistema de cosecha mecanizado utilizando simulación de eventos discretos.

    Directory of Open Access Journals (Sweden)

    Pablo Aracena

    2010-08-01

    Full Text Available Se analizó un sistema de cosecha mecanizado, operando en una faena a tala rasa de pino radiata y conformado por un feller buncher, un skidder con garra, un procesador y un trineumático. Un Modelo de Simulación de Eventos Discretos (MSED fue desarrollado con el propósito de balancear el sistema. El proceso mecanizado de madera fue el limitante del sistema de acuerdo con los resultados del estudio de tiempos, entonces este proceso fue apoyado agregando a 3 operadores de motosierra para alcanzar una producción de 60,82 m3/Hora-Máquina (HM en la configuración propuesta. Simulado el madereo se determinó que para balancear la producción obtenida en proceso, el skidder con garra debía operar a una distancia promedio de madereo (DPM de 80 m, realizando una detención para completar una carga de cuatro fustes. Finalmente, el feller buncher puede usar hasta 1,6 minutos adicionales para formar las pilas que permitan lograr la producción esperada para el sistema. De acuerdo con la experimentación de simulación se podría lograr una producción del sistema de 60,39 m3/HM, si todas las modificaciones propuestas en volteo, apilado, madereo y proceso son realizadas.

  12. Linealización entrada/salida de sistemas no lineales afines utilizando un filtro

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    Alberto Delgado

    2000-01-01

    Full Text Available La linealización Entrada/Salida (E/S, dentro del marco teórico del control geométrico, es una técnica madura para sistemas no lineales afines. Esta técnica cancela los términos no lineales de la planta, usando una retroalimentación de estado no lineal, y produce una dinámica E/S lineal para la planta. En este artículo se muestra que un filtro D(s puede utilizarse para Iinealizar sistemas no lineales afines en lugar de aplicar una retroalimentación de estado no lineal que requiere conocer las ecuaciones exactas de la planta, su grado relativo, y la medición completa del vector de estado. En este nuevo enfoque el único requisito es conocer el grado relativo del sistema no lineal afino.

  13. Desenvolvimento de um sistema de aquecimento solar compacto utilizando termossifões bifásicos

    OpenAIRE

    Abreu, Samuel Luna de

    2003-01-01

    Tese (doutorado) - Universidade Federal de Santa Catarina, Centro Tecnológico. Programa de Pós-Graduação em Engenharia Mecânica. O presente trabalho apresenta o desenvolvimento de um sistema de aquecimento solar compacto, que utiliza tubos de calor para transportar o calor absorvido na placa coletora para o reservatório térmico. A configuração proposta difere das concepções existentes de sistemas com tubos de calor porque o condensador é brasado à parede do reservatório térmico em vez de s...

  14. Um estudo empírico de um sistema de reconhecimento facial utilizando o classificador KNN

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    Fabio Abrantes Diniz

    2016-06-01

    Full Text Available Neste artigo, apresenta-se um estudo empírico de otimização das taxas de acurácias resultantes de um sistema de reconhecimento facial baseado nas técnicas Eigenfaces e K-Nearest Neighbors. Foram investigadas as seguintes variáveis: imagens com três dimensões distintas, número de características (Eigenfaces, valores de k da técnica K-Nearest Neighbors e três medidas de distância (euclidiana, Manhattan e euclidiana normalizada. Os estudos foram importantes para entender empiricamente quais parâmetros são os mais relevantes para as técnicas analisadas e que resultam em melhores taxas de acurácias de reconhecimento facial. Os resultados dos experimentos comprovaram que as imagens com dimensões 12x9 pixels produzem as melhores taxas de acurácias de reconhecimento facial, combinando com a medida de distância euclidiana normalizada e um número de Eigenfaces igual a vinte.

  15. Diseño de Herramientas Didácticas Enfocadas al Aprendizaje de Sistemas de Control Utilizando Instrumentación Virtual

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    J. Martínez

    2017-10-01

    Full Text Available Resumen: En este artículo se describe el diseño de tres herramientas didácticas enfocadas al aprendizaje de sistemas de control implementadas en el software de instrumentación virtual LabVIEW. Estas herramientas están dirigidas al análisis de estabilidad en sistemas de control, el diseño de compensadores utilizando la técnica del lugar geométrico de las raíces y el diseño de compensadores utilizando la técnica de respuesta en frecuencia con trazas de Bode. Cada una de estas herramientas didácticas cuenta con una interfaz gráfica amigable con el usuario. La ventaja de estas herramientas didácticas es que incluyen opciones para realizar simulación en las áreas de control que software especializado no tiene. Abstract: This paper describes the design of three didactic tools focused on learning of control systems implemented in LabVIEW virtual instruments software. These tools are dedicated to stability analysis in control systems, compensator design using root locus approach and Bode diagrams in the frequency domain. Each of them has a friendly interface with the user. The advantage of these didactic tools is the several options to simulate some characteristics referent to control in contrast with others teaching tools. Palabras clave: Estabilidad, Simulación de Sistemas, Educación en Control, Laboratorio Virtual, Keywords: Stability, simulation systems, control education, virtual laboratory

  16. Un modelo de sistema dinámico híbrido utilizando el enfoque de la lógica difusa

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    Germán García Benítez

    2010-01-01

    Full Text Available Se presenta un modelo de sistema dinámico híbrido utilizando la lógica difusa. Para lograr esto se hace una breve descripción de los principales enfoques que se tienen en la actualidad de los sistemas dinámicos híbridos desarrollando las ecuaciones básicas de los bloques que conforman el modelo. Actualmente la teoría del control se ha centrado en el estudio por separado de la dinámica continua y la dinámica discreta; sin embargo, es necesario introducir el estudio de la combinación de ambos en un solo tratado. En el ámbito industrial los procesos son dinámicos y toda su estructura de control está basada en la teoría de la lógica digital. Sin embargo existe el paradigma de la lógica difusa, la cual se introduce en este artículo para proponer un nuevo enfoque. Cabe mencionar que para validar el modelo se utilizan herramientas computacionales de simulación de sistemas dinámicos.

  17. CONCEPTUALIZACIÓN Y ANÁLISIS DE UN SISTEMA MULTI-AGENTE PEDAGÓGICO UTILIZANDO LA METODOLOGÍA MAS-COMMONKADS

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    JOVANI ALBERTO JIMÉNEZ BUILES

    2009-01-01

    Full Text Available En este artículo se presentan la conceptualización y el análisis de un sistema multi-agente (MAS pedagógico utilizando la metodología MAS-CommonKADS; la cual es una de las más reconocidaspara el modelado de MAS. El propósito de la fase de conceptualización es comprender el problema, identificar los actores activos y pasivo, además de elaborar los requisitos que permitan formular unos objetivos para generar la solución. En la fase de análisis se definen los modelos de agente, tareas, coordinación, comunicación, organizacióny experiencia (conocimientos. Ambas fases fueron validadas mediante la construcción del ambiente multi agente pedagógico ALLEGRO.

  18. MODELO DE FUSION DE SCORE UTILIZANDO TEORIA DE LA INFORMACION PARA INTEGRACION DE SISTEMAS DE SIMILITUD DE DOCUMENTOS

    OpenAIRE

    GUERRERO QUICHIZ, GERARDO MANUEL

    2011-01-01

    El presente proyecto de tesis se enmarca dentro del proyecto FONDEF DO8I-1015 llamado DOcument COpy DEtector (DOCODE), cuyo objetivo es desarrollar un sistema de detección de copia escrita. Hoy ya existe una versión 1.0 de DOCODE que incluye búsqueda web a partir de un texto ingresado, sin embargo se está desarrollando la versión 2.0 en la cual se incluirán parseadores, sistemas de similitud de documento, y demás herramientas avanzadas; y es en esta nueva versión que se incluirá el Mode...

  19. Sistema de recomendação de produtos utilizando mineração de dados

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    Cássio Alan Garcia

    2013-01-01

    Full Text Available Este artigo apresenta o estudo da técnica de mineração de dados aplicada aos sistemas de recomendação e o desenvolvimento de um sistema computacional, para indicação de produtos a usuários conforme suas preferências e características. Com a utilização de técnicas de Mineração de Dados, Clusterização e Regras de Associação, advindas da área de Inteligência Artificial, o sistema desenvolvido visa integrar essas duas técnicas, gerando um sistema híbrido que fornece informações para a geração de recomendações.Abstract This paper presents the study of data mining technique applied to recommender systems and the development of a computational system to indicate products to users according to their preferences and characteristics. With the use of techniques of Data Mining, Clustering and Association Rules, arising from the area of Artificial Intelligence, the developed system aims to integrate these two techniques, creating a hybrid system that provides information to generate recommendations.

  20. Diseño de un sistema multi-agente para monitoreo de redes utilizando JADE y JPCAP

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    Alexis De la Hoz Manotas

    2010-01-01

    Full Text Available La programación orientada a agentes es un paradigma que ha tomado especial dedicación en los últimos años, en especial en investigaciones, desde sistemas de supervisión y control de redes de computadores, simulación de procesos industriales, recopilación de información, sistemas de oferta y demanda, etc. El diseño de un sistema multiagente (MAS requiere esfuerzos diferentes a los encontrados en un desarrollo de software tradicional, diversas estrategias como BDI, GAIA y MESSAGE pueden ser utilizadas como modelo teórico para tal fin, mas sin embargo, con los avances en la inteligencia artificial, los agentes inteligentes están ahora en capacidad de demostrar mucha mayor autonomía y aprendizaje que hasta ahora. Se ha desarrollado un primer intento en esbozar lo que sería el diseño de un sistema multiagente para la monitorización de redes, escogiendo como plataforma de desarrollo a JADE y Jpcap como herramientas de captura.

  1. Sistemas agroforestales como estrategia para el manejo de ecosistemas de Bosque seco Tropical en el suroccidente colombiano utilizando los sig

    Directory of Open Access Journals (Sweden)

    Nathaly de los Ángeles Mazo

    2016-01-01

    Full Text Available Los sistemas agroforestales son una alternativa para el manejo de zonas de bosque seco tropical de laderas intervenidas o en degradación. Sus beneficios se basan en el uso eficiente de los recursos, la productividad y la seguridad alimentaria de las comunidades rurales. Localizar lugares más aptos para dichos sistemas es un requisito en el proceso de extensión agrícola. Con este propósito, la utilización de modelos probabilísticos integrados con Sistemas de Información Geográfica (SIG permite identificar aquellas áreas potenciales para la implementación de nuevas tecnologías, de modo similar a la identificación de nichos de especies en estudios de biodiversidad. Siguiendo este enfoque, se utilizó el peso de la evidencia y la regresión logística para generar superficies indicativas de áreas adecuadas para implementar la agroforestería en el suroccidente colombiano.

  2. SISTEMA HÍBRIDO DE ENERGÍA UTILIZANDO ENERGÍA SOLAR Y RED ELÉCTRICA

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    JORGE DÍAZ RODRÍGUEZ

    2012-06-01

    Full Text Available En este trabajo se realiza el diseño y cálculo de los dispositivos de un sistema híbrido de energía, integrado por un generador fotovoltaico (arreglo de paneles solares, una fuente de energía convencional (red eléctrica, un banco de baterías para el almacenamiento de la energía proveniente del arreglo fotovoltaico y los respectivos dispositivos de control de las etapas y la interacción de las mismas. El sistema híbrido se constituye en una solución económica para un suministro confiable de electricidad. En el trabajo se enfatiza el diseño del inversor de potencia, se aportan datos necesarios para la selección o construcción de las partes eléctricas involucradas en la implementación de un convertidor multinivel de 81 escalones. Con el uso de este inversor se garantiza Un mejoramiento ostensible de la calidad de la energía eléctrica suministrada por el sistema híbrido.

  3. Sistemas agroforestales como estrategia para el manejo de ecosistemas de Bosque seco Tropical en el suroccidente colombiano utilizando los SIG

    Directory of Open Access Journals (Sweden)

    Nathaly de los Ángeles Mazo

    2016-01-01

    Full Text Available Los sistemas agroforestales son una alternativa para el manejo de zonas de bosque seco tropical de laderas intervenidas o en degradación. Sus beneficios se basan en el uso eficiente de los recursos, la productividad y la seguridad alimentaria de las comunidades rurales. Localizar lugares más aptos para dichos sistemas es un requisito en el proceso de extensión agrícola. Con este propósito, la utilización de modelos probabilísticos integrados con Sistemas de Información Geográfica (SIG permite identificar aquellas áreas potenciales para la implementación de nuevas tecnologías, de modo similar a la identificación de nichos de especies en estudios de biodiversidad. Siguiendo este enfoque, se utilizó el peso de la evidencia y la regresión logística para generar superficies indicativas de áreas adecuadas para implementar la agroforestería en el suroccidente colombiano.

  4. From CRM to Social CRM and FRM

    OpenAIRE

    Maria Cristina ENACHE; Cornelia NOVAC UDUDEC; Corina SBUGHEA

    2016-01-01

    C-R-M stands for Customer Relationship Management. At its simplest, a CRM system allows businesses to manage business relationships and the data and information associated with them. While a CRM system may not elicit as much enthusiasm these days as social networking platforms like Facebook or Twitter, any CRM system is similarly built around people and relationships. And that’s exactly why it can be so valuable for a fast-growing business. FRM was developed from learning of success and failu...

  5. From CRM to Social CRM and FRM

    Directory of Open Access Journals (Sweden)

    Maria Cristina ENACHE

    2016-04-01

    Full Text Available C-R-M stands for Customer Relationship Management. At its simplest, a CRM system allows businesses to manage business relationships and the data and information associated with them. While a CRM system may not elicit as much enthusiasm these days as social networking platforms like Facebook or Twitter, any CRM system is similarly built around people and relationships. And that’s exactly why it can be so valuable for a fast-growing business. FRM was developed from learning of success and failures on conventional CRM. FRM – Relationship Management is a unique way to build and love your fans, is a form a Social CRM. Traditional Customer Relationship Management focuses on collecting and managing static customer data, such as past purchase information, contact history and customer demographics. This information is often sourced from email and phone interactions, commonly limited to direct interactions between the company and the customer. Social CRM adds a deeper layer of information onto traditional CRM by adding data derived from social networks like Facebook, Twitter, LinkedIn or any other social network where a user publicly shares information. The key benefit of Social CRM is the ability for companies to interact with customers in a multichannel retailing environment (commonly referred to as omnichannel and talk to customers the way they talk to each other. Social CRM enables companies to track a customer's social influence and source data from conversations occurring outside of formal, direct communication. Social CRM also allows companies to keep a full audit history of all customer interactions, regardless of social channel they choose to use, available to all customer care employees. FRM delivers probability while ensuring client partner expectation in revenue generation and customer expectation.

  6. AVALIAÇÃO DA EFICIÊNCIA DE UM SISTEMA DE TRATAMENTO DA ÁGUA EM PEQUENA PROPRIEDADE RURAL, UTILIZANDO BIOENSAIOS

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    Geani Mohr

    2013-07-01

    Full Text Available O trabalho teve como objetivo avaliar a toxicidade aguda do efluente de um sistema de tratamento de água em pequena propriedade rural, utilizando Daphnia magna Straus como organismo-teste. Os processos empregados no tratamento foram: tratamento primário (reatores anaeróbios, tratamento secundário/terciário (Wetlands construídos - WC’s e tratamento final (sistema de desinfecção Ultra Violeta - UV. Entre os meses de dezembro e junho de 2012, foram coletadas 30 amostras de cinco fases distintas (Bruto - P1, Água da Chuva - P2, Reator anaeróbico de fluxo ascendente e manta de lodo (UASB - P3, WC’s-P4 e desinfecção com UV - P5. Os resultados indicaram toxicidade aguda em P1, com uma CE(I50% 48h de 25,8 ± 23,64% (n = 6; CV = 109,2%, correspondendo a uma amostra altamente tóxica. Nos pontos P2 e P3, as amostras apresentaram uma CE(I50% 48h de 5,1% ± 3,5% (n = 6; CV = 145,7% e 36,7 ± 23,9% (n = 6; CV = 153,5%, correspondendo a uma amostra extremamente tóxica e altamente tóxica, respectivamente. Os efluentes dos pontos P4 (n = 6 e P5 (n = 6 não apresentaram toxicidade. Desta forma, os resultados demonstraram a eficiência da capacidade de detoxificação dos processosWC’s e UV.

  7. Desarrollo e implementación de un sistema para el control e inventario continuo, utilizando tecnología RFID, para la biblioteca de la ups sede Guayaquil

    OpenAIRE

    Chang Faiconí, David; Lozano Solís, Alan

    2013-01-01

    El proyecto surge de la idea de desarrollar e implementar un sistema de control e inventario utilizando la comunicación inalámbrica (radiofrecuencia) por medio de la tecnología RFID para ser aplicado en la biblioteca en la Universidad Politécnica Salesiana Sede Guayaquil y así facilitar y mejorar la gestión bibliotecaria, además evitar las pérdidas de estos materiales tan importantes y fuentes de consulta para los alumnos. Se desarrolló un sistema de gestión para préstamos, control de ...

  8. Diseño de un sistema alternativo para el tratamiento de aguas residuales urbanas por medio de la técnica de lombrifiltros utilizando la especie Eisenia foetida

    OpenAIRE

    Jacipt Alexander Ramón; José Alejandro León; Nelson Castillo

    2015-01-01

    La presente investigación tuvo como objetivo diseñar y construir un sistema sobre tratamiento de aguas residuales para la ciudad de Pamplona utilizando como base teórica el sistema de tratamiento Tohá creado por el Dr. Jose Tohá de la Universidad de Chile, proponiendo una serie de procesos que permiten el saneamiento de las aguas servidas después de su uso con fines domésticos, industriales o comerciales, para poder ser vertidas finalmente a cuerpos de agua naturales. Este proceso incluye un ...

  9. Further Thoughts on CRM

    NARCIS (Netherlands)

    P.C. Verhoef (Peter); F. Langerak (Fred)

    2002-01-01

    textabstractSkepticism and disappointment have replaced the initial enthusiasm about CRM. The disappointing results of CRM-projects are often related to difficulties that managers encounter in embedding CRM in their strategy and organization structure. In this article we present a classification

  10. SAP crm integration testing

    OpenAIRE

    Černiavskaitė, Marija

    2017-01-01

    This Bachelor's thesis presents SAP CRM and integration systems testing analysis: investigation in SAP CRM and SAP PO systems, presentation of relationship between systems, introduction to third-party system (non-SAP) – Network Informational System (NIS) which has integration with SAP, presentation of best CRM testing practises, analysis and recommendation of integration testing. Practical integration testing is done in accordance to recommendations.

  11. Estudios de sistemas de cuerpos utilizando técnicas de procesamiento de imágenes

    Directory of Open Access Journals (Sweden)

    Dadamia, Danilo

    2009-01-01

    Full Text Available En el siguiente trabajo se expone una innovación tecnológica, con respecto a las prácticas tradicionales de laboratorio, para el estudio del movimiento de cuerpos en interacción. Se analizan, a través de diferentes técnicas de procesamiento, la superposición de series temporales de imágenes consecutivas. Con el programa desarrollado se facilita el estudio de dichos movimientos. En el marco de la investigación y desarrollo, se describe la propuesta didáctica de una actividad pautada de laboratorio donde se integra la modalidad presencial, la utilización de nuevas tecnologías y el entorno de una plataforma de e-learning. El trabajo que se plantea a los estudiantes es el análisis cualitativo del movimiento, el estudio cuantitativo a partir de mediciones obtenidas utilizando la filmación desde una cámara fotográfica, y la comparación de predicciones teóricas con dichas mediciones. Para integrar la utilización de las nuevas tecnologías en el laboratorio con la modalidad blearning se proponen actividades complementarias como la discusión en un foro. Se describe el contexto, el diseño de la experiencia, y se analizan resultados obtenidos con el desarrollo de la práctica en dos cursos de la asignatura Física I en la Facultad de Ingeniería (UBA.

  12. Optimization of air conditioning systems utilizing low temperature thermal storage; Optimizacion de sistemas de acondicionamiento de aire utilizando sistemas de almacenamiento termico de baja temperatura

    Energy Technology Data Exchange (ETDEWEB)

    Contreras Ramirez, J.; Dorantes Rodriguez, R. [Departamento de Energia, Universidad Autonoma Metropolitana - Unidad Azcapotzalco, Mexico, D. F. (Mexico)

    1997-12-31

    In the last few years the different projects on the saving and efficient use of energy in the tertiary sector have been demonstrating the existing great potential in the air conditioning systems and equipment, whose intensive use is due to the predominance of hot and dry and hot and humid climate prevailing in a large part of the Mexican territory. Without any doubts one of the most serious problems facing the complex management and optimization of these systems is related to the variability of the thermal load and the regulation possibilities of the thermal machines, so as to attain, along the day an appropriate use and optimization of the total installed load, with the best possible economic benefits. Among the strategies that allow the optimization of the installed capacity and the variability of the thermal load is the low temperature thermal storage, for instance, the storage of ice, which is produced and stored to be used when the cooling machines are in standby in order to use this stored energy during the peak hours and during the normal operation of the equipment, but diminishing in a significant amount the electrical demand of the system to satisfy the thermal load with a combination thermal storage-cooling machine. This paper presents some case histories and the type of thermal storage commonly used; a methodology is discussed that allows to determine technically as well as economically the size of a thermal storage room. Some problems in the control and operation of these thermal systems are also presented. [Espanol] En los ultimos anos los diversos proyectos sobre ahorro y uso eficiente de la energia en el sector terciario han venido mostrando el gran potencial existente en los sistemas y equipos de aire acondicionado, cuyo uso intensivo se debe al predominio de los climas calidos seco y calido humedo en buena parte del territorio nacional. Sin lugar a dudas uno de los problemas mas serios que enfrenta la compleja gestion y optimizacion de estos

  13. Optimization of air conditioning systems utilizing low temperature thermal storage; Optimizacion de sistemas de acondicionamiento de aire utilizando sistemas de almacenamiento termico de baja temperatura

    Energy Technology Data Exchange (ETDEWEB)

    Contreras Ramirez, J; Dorantes Rodriguez, R [Departamento de Energia, Universidad Autonoma Metropolitana - Unidad Azcapotzalco, Mexico, D. F. (Mexico)

    1998-12-31

    In the last few years the different projects on the saving and efficient use of energy in the tertiary sector have been demonstrating the existing great potential in the air conditioning systems and equipment, whose intensive use is due to the predominance of hot and dry and hot and humid climate prevailing in a large part of the Mexican territory. Without any doubts one of the most serious problems facing the complex management and optimization of these systems is related to the variability of the thermal load and the regulation possibilities of the thermal machines, so as to attain, along the day an appropriate use and optimization of the total installed load, with the best possible economic benefits. Among the strategies that allow the optimization of the installed capacity and the variability of the thermal load is the low temperature thermal storage, for instance, the storage of ice, which is produced and stored to be used when the cooling machines are in standby in order to use this stored energy during the peak hours and during the normal operation of the equipment, but diminishing in a significant amount the electrical demand of the system to satisfy the thermal load with a combination thermal storage-cooling machine. This paper presents some case histories and the type of thermal storage commonly used; a methodology is discussed that allows to determine technically as well as economically the size of a thermal storage room. Some problems in the control and operation of these thermal systems are also presented. [Espanol] En los ultimos anos los diversos proyectos sobre ahorro y uso eficiente de la energia en el sector terciario han venido mostrando el gran potencial existente en los sistemas y equipos de aire acondicionado, cuyo uso intensivo se debe al predominio de los climas calidos seco y calido humedo en buena parte del territorio nacional. Sin lugar a dudas uno de los problemas mas serios que enfrenta la compleja gestion y optimizacion de estos

  14. Reliability optimization in compound electric power systems with the aid of evolutionary algorithms; Optimizacion de la confiabilidad en sistemas electricos de potencia compuestos utilizando algoritmos evolucionarios

    Energy Technology Data Exchange (ETDEWEB)

    Gomez Hernandez, Jose Alberto

    2001-11-15

    and branches, that contributes the most to the voltage collapse or singular point. The obtained results show the feasibility of the proposed algorithm for optimization of reliability considering conditions of security. The tested systems used are: Reliability test system of 24 nodes of the IEEE, Roy Billinton test system of 6 nodes and eastern area equivalent of the Mexican grid of 31 nodes of the Comision Federal de Electricidad. [Spanish] El proposito de evaluar la confiabilidad de Sistemas Electricos de Potencia (SEP) es para estimar la habilidad del sistema para desempenar su funcion de llevar la energia de las estaciones generadoras a los puntos de carga. Esto involucra la confiabilidad de fuentes de generacion y medios de transmision que afecta en la transferencia de potencia a traves del sistema de transmision que conlleva a perdida de carga y caidas de voltaje entre la generacion y los centros de consumo. En esta tesis se desarrolla una metodologia hibrida que optimiza la confiabilidad en sistemas compuestos (generacion-transmision) utilizando algoritmos evolucionarios. Esta tecnica de optimizacion determina el numero optimo de componentes (redundancia paralela en lineas de transmision) y asignacion de compensacion en derivacion en nodos de carga de la red necesarios para maximizar la confiabilidad sujeta a restricciones de costo, considerando condiciones de seguridad en estado estacionario usando la tecnica del minimo valor singular (MVS) como indicador a la inestabilidad de voltaje. La funcion objetivo se define como una funcion estocastica, donde la medida de interes es el MVS de la matriz Jacobiana de flujos de potencia del evento mas severo de acuerdo a la evaluacion de confiabilidad del sistema compuesto, esta formulacion es una combinacion de programacion no lineal entera y continua, donde los algoritmos convencionales de programacion matematica presentan dificultades en robustez y en la busqueda del optimo global. Los eventos de falla de las unidades

  15. Implementación de un sistema de control y administración de aire comprimido en un crm, como soporte a la toma de decisiones

    OpenAIRE

    Peralta Cedeño, Douglas Antonio; Fernández Zamora, Deydamia Dominga; Galio, Dr. Gustavo

    2011-01-01

    El uso del aire comprimido es muy común en la industria, tiene la ventaja sobre los sistemas hidráulicos de ser más rápido y económico puesto que no es necesario restituir aceite, pero este tipo de sistemas presentan fugas, las cuales se traducen en aumento de costos de energía eléctrica. Dichos costos pueden ser muy elevados en el tiempo, por tanto, es necesario que los datos recopilados en las mediciones de estas fugas sean registrados de forma ágil, segura y transformados en valores moneta...

  16. Sistemas inteligentes de embalagens utilizando filmes de quitosana como indicador colorimétrico de temperatura Alternative intelligent material for packaging using chitosan films as colorimetric temperature indicators

    Directory of Open Access Journals (Sweden)

    Vinícius B. V. Maciel

    2012-01-01

    Full Text Available Clorofila, um pigmento natural termossensível, foi incorporado à matriz de filmes de quitosana visando a obter sistemas inteligentes de indicação de variação de temperatura. A quitosana é um polímero biodegradável que forma filmes flexíveis com eficiente barreira ao oxigênio, podendo ser alternativa ao uso de polímeros sintéticos. Clorofila foi adicionada (0,25 g/100 g à suspensão de quitosana (2,00 g/100 g formando filmes inteligentes de quitosana (FIQ. Os efeitos da temperatura (10 °C a 50 °C e luminosidade (0 a 1000 lx foram estudados utilizando um planejamento experimental, avaliando os parâmetros de cor (L*, a*, b* e propriedades mecânicas. As suspensões de quitosana contendo clorofila foram aplicadas como revestimento em superfície de papel cartão formando o sistema de material flexível filme-papel cartão (S-FP, reduzindo significativamente o tempo de secagem. Os filmes caracterizaram-se pela homogeneidade, flexibilidade, coloração esverdeada e fácil manuseio. A variação de cor foi visualmente observada no sistema S-FP, alterando irreversivelmente de verde para amarelo quando submetido a temperaturas acima de 50 °C, independentemente da luminosidade. Desta forma, o sistema proposto tem potencial de aplicação como indicador colorimétrico de temperatura na faixa de 50 °C a 75 °C, com a vantagem de simples fabricação, biodegradabilidade e uso de materiais seguros para aplicação em contato direto com alimentos e fármacos, além do baixo custo.Chlorophyll was incorporated into chitosan films, forming intelligent systems able to detect variations in temperature. Chitosan is a biodegradable polymer that forms flexible, resistant films with an efficient oxygen barrier. Chlorophyll was added (0.25 g/100 g into chitosan suspension (2.00 g/100 g and intelligent films (FIQ were cast. The effects of temperature (10 °C to 50 °C and luminosity (0 to 1000 lx on the films were studied using an experimental design

  17. Compensación de potencia reactiva en sistemas desbalanceados utilizando algoritmos genéticos Reactive power compensation in unbalanced systems using genetic algorithms

    Directory of Open Access Journals (Sweden)

    Davel Borges Vasconcellos

    2012-12-01

    Full Text Available La eficiencia energética de un sistema eléctrico depende en gran medida del factor de potencia con que opera y de una eficaz compensación de potencia reactiva si esta es necesaria. Una de las vías más utilizadas para efectuar la compensación del reactivo es el empleo de bancos de capacitores. La óptima aplicación de estos presupone tres aspectos: la selección de la capacidad más adecuada de los bancos, el tipo de compensador a utilizar, fijo o variable, así como la ubicación en el sistema de suministro eléctrico. En determinadas publicaciones, estos aspectos se tratan de forma independiente. Sin embargo, desde el punto de vista técnico ellos están mutuamente vinculados y todos poseen una implicación económica, lo que obliga a la necesidad de considerarlos en conjunto para un problema de optimización dado. Existen referencias de otros trabajos que desarrollan métodos que consideran estos aspectos de manera conjunta, pero presentan limitantes para ser aplicados en los sistemas de suministro eléctrico del sector terciario y donde predominan condiciones de desbalance. En este trabajo se presenta un método con el empleo de los algoritmos genéticos que posibilita una formulación más exacta del problema arrojando soluciones de mayor calidad. El programa desarrollado se soporta sobre software MATLAB, versión 7.8 (R2009a, utilizando las estructuras de programación de Genetic Algorithm and Direct Search Toolbox. La efectividad de su aplicación se muestra en casos de estudio correspondientes a sistemas de suministro eléctrico de dos hoteles pertenecientes al sector terciario en la provincia de Camagüey, Cuba.The energy efficiency of an electric system depends in great extent of the reactive power compensation that is carried out. One of the ways most used for reactive is power of capacitor banks. A good selection of these, presupposes three aspects: the selection of the banks capacity, the compensator type to be used and the

  18. Avaliação de estratégias de reabilitação de sistemas de drenagem urbana utilizando a metodologia CARE-S. Aplicação a um caso de estudo

    OpenAIRE

    Camacho, P. C.; Cardoso, M. A.

    2008-01-01

    O presente trabalho tem como objectivo estudar e avaliar diferentes estratégias de reabilitação de sistemas de drenagem urbana, utilizando o programa Computer Aided Rehabilitation of Sewer Networks (CARE-S), como metodologia de avaliação integrada da implementação dessas estratégias. Nesta comunicação, faz-se um resumo dos métodos de reabilitação em sistemas de drenagem urbana, a descrição da metodologia de avaliação de estratégias de reabilitação de sistemas de drenagem urb...

  19. CRM System Optimization

    OpenAIRE

    Fučík, Ivan

    2015-01-01

    This thesis is focused on CRM solutions in small and medium-sized organizations with respect to the quality of their customer relationship. The main goal of this work is to design an optimal CRM solution in the environment of real organization. To achieve this goal it is necessary to understand the theoretical basis of several topics, such as organizations and their relationship with customers, CRM systems, their features and trends. On the basis of these theoretical topics it is possible to ...

  20. sistemas

    Directory of Open Access Journals (Sweden)

    Diego Alejandro Muñoz Gaviria

    2006-01-01

    Full Text Available El texto presentado a continuación, plantea en términos generales las principales posturas conceptuales del sociólogo alemán Niklas Luhmann sobre las ideas de Max Weber y su teoría de la acción social, y de Talcott Parsons y sus planteamientos en torno a la teoría de los sistemas sociales. Al final del escrito se hace especial énfasis en el rol protagónico que para Luhmann tienen las ciencias sociales y humanas en la autorreferencia del sistema social.

  1. Localização de robô em ambiente interno utilizando um dispositivo móvel baseado no sistema operacional android para navegação inercial

    OpenAIRE

    Pedro Ramon de Mello Silva

    2015-01-01

    Resumo: A navegação autônoma de robôs tem sido alvo de pesquisa. Um dos problemas a ser resolvido em navegação é a localização de um robô móvel enquanto este se locomove, ou seja, estimar o deslocamento e orientação para calcular a trajetória realizada. Um sistema de navegação inercial é um método de realizar a localização do robô utilizando sensores inerciais (acelerômetro, giroscópio e magnetômetro). Este trabalho apresenta a utilização de um dispositivo móvel baseado no sistema operacional...

  2. Atviro kodo CRM tyrimas

    OpenAIRE

    Bukelis, Donatas

    2006-01-01

    The study deals with the features open source CRMs have, the ways we can change the code and make our own open source CRM system. The research is oriented to Web based CRMs. One open source CRM system is modyfied and translated into the Lithuanian language. Installation files were created for people who do not know databases and Web services software in order to help them install this CRM system and configure database as well as other system requirements. The final result of our work is open ...

  3. Implementation Research of CRM System

    Institute of Scientific and Technical Information of China (English)

    2002-01-01

    This paper firstly discusses the importance of impl em enting CRM (Costumer Relationship Management) in the information era, studies th e elementary theory of CRM, and the relationship between CRM and ERP(Enterprise Resource Planning). Then the present situation of application of CRM system in C hina is analyzed in details. Based on the actuality and development object in th e future of ChangSha Zoomlion Heavy Industry and Technology Development CO., LTD ., the objective of CRM implementation and organizat...

  4. CRM done right.

    Science.gov (United States)

    Rigby, Darrell K; Ledingham, Dianne

    2004-11-01

    Disappointed by the high costs and elusive benefits, early adopters of customer relationship management systems came, in the post dot-com era, to view the technology as just another overhyped IT investment whose initial promise would never be fulfilled. But this year, something unexpected is happening. System sales are rising, and executives are reporting satisfaction with their CRM investments. What's changed? A wide range of companies are successfully taking a pragmatic, disciplined approach to CRM. Rather than use it to transform entire businesses, they've directed their investments toward solving clearly defined problems within their customer relationship cycle. The authors have distilled the experiences of these CRM leaders into four questions that all companies should ask themselves as they launch their own CRM initiatives: Is the problem strategic? Is the system focused on the pain point? Do we need perfect data? What's the right way to expand an initial implementation? The questions reflect a new realism about when and how to deploy CRM to best advantage. Understanding that highly accurate and timely data are not required everywhere in their businesses, CRM leaders have tailored their real-time initiatives to those customer relationships that can be significantly enhanced by "perfect" information. Once they've succeeded with their first targeted CRM project, they can use it as a springboard for solving additional problems. CRM, in other words, is coming to resemble any other valuable management tool, and the keys to successful implementation are also becoming familiar: strong executive and business-unit leadership, careful strategic planning, clear performance measures, and a coordinated program that combines organizational and process changes with the application of new technology.

  5. MODELAGEM DE UM SISTEMA ESPECIALISTA PARA APRIMORAR PRODUTOS E PROCESSOS NA PRODUÇÃO DE LEITE UTILIZANDO A UML /MODELING AN EXPERT SYSTEM TO IMPROVE PRODUCTS AND PROCESSES IN THE MILK PRODUCTION USING THE UML

    Directory of Open Access Journals (Sweden)

    Mario Mollo Neto

    2010-11-01

    Full Text Available A zootecnia de precisão permite o desenvolvimento de ferramentas automatizadas que fornecem um acompanhamento detalhado do plantel, aumentando a rentabilidade, e protegendo os animais racionalmente. O setor agropecuário brasileiro, em decorrência das intempéries da economia mundial globalizada, vem, de maneira crescente, se adaptando à utilização destas ferramentas automatizadas para suporte à tomada de decisão. A laminite é a patologia de maior custo para o gado de leite confinado. Suas causas incluem condições climáticas, de alojamento, de alimentação e a presença de pisos mais abrasivos. Baseando-se nessas informações é possível, utilizando o algoritmo correto, construir um modelo que permita ao usuário estimar a possibilidade de incidência de laminite em gado leiteiro, a partir de dados históricos ou mesmo de outras variáveis que causam a patologia. Neste trabalho foi realizada a modelagem, utilizando a Universal Modelling Language (UML, de um sistema especialista com motor de inferência Fuzzy para o diagnóstico preventivo desta patologia que reduza os impactos na produção e no conforto animal. A partir da modelagem realizada ficam disponíveis novas bases para a futura codificação e construção do sistema especialista para mitigar a patologia de casco, reduzir os impactos de perdas de receita relacionados e ampliar o conforto animal. Palavras-chave: Laminite, Sistema Especialista, Suporte a Decisão, Lógica Fuzzy, Diagnóstico Preventivo, Bem-estar animal, Modelagem.

  6. Análisis de la operación del sistema nacional interconectado del ecuador utilizando programación en DIgSILENT-DPL

    OpenAIRE

    Canchiña Santana, José Miguel; Hinojosa, Víctor Hugo

    2009-01-01

    La planificación, diseño y el análisis de la operación de sistemas de potencia requieren estudios a fin de evaluar el desempeño del sistema existente, confiabilidad, seguridad y economía. Los estudios identifican y alertan potenciales deficiencias en el sistema factibles de corregir o prevenir. En el presente trabajo se presenta el estudio de las funcionalidades disponibles en el programa DIgSILENT Power Factory, y la implementación y automatización del proceso “Analizar la Operación en Condi...

  7. Integración óptima de sistemas de antenas adaptivas en redes inalámbricas multihop ad hoc utilizando TDMA generalizado como protocolo de acceso al medio

    Directory of Open Access Journals (Sweden)

    M. Sánchez

    2007-11-01

    Full Text Available En este artículo se estudia la integración efectiva de sistemas de antenas adaptivas (AAS para mejorar el desempeño, en términos de capacidad de tráfico (throughput y retardo de paquetes, en redes de transmisión de datos inalámbricas multihop ad hoc utilizando TDMA generalizado como protocolo de acceso al medio. El diseño óptimo del sistema para maximizar el throughput total de la red se deriva analíticamente tanto para tráfico unicast como para tráfico multicast y se válida mediante la simulación de eventos discretos. Los resultados mostraron una ganancia significativa como producto de la utilización de AAS con respecto al desempeño de sistemas que utilizan antenas omnidireccionales. La transmisión a través de antena omnidireccional y recepción direccional es más adecuada para la transmisión de tráfico multicast. Para tráfico unicast el uso de transmisión y recepción direccional es más conveniente, lo que resulta en mucha mayor ganancia con respecto a la transmisión y recepción omnidireccional.

  8. Diagnóstico automático del síndrome coronario agudo utilizando un sistema multiagente basado en redes neuronales

    Directory of Open Access Journals (Sweden)

    John Jaime Sprockel Díaz

    2017-05-01

    Conclusiones: Es posible desarrollar una herramienta para el diagnóstico automático del síndrome coronario agudo a partir de un sistema multiagente que ensamble la disposición tomada por un conjunto de redes neuronales artificiales, cuyo rendimiento permite su consideración para su implementación dentro de un sistema de soporte a las decisiones clínicas.

  9. Sistema de reconocimiento facial utilizando el análisis de componentes principales com una red neuronal Backpropagation desarrollada en C# y Matlab

    OpenAIRE

    Blanco Iturralde, David Roberto; Chávez Sánchez, Juan Daniel

    2012-01-01

    Al desarrollar el sistema basados en las técnicas y métodos anteriormente descritos se considero el lenguaje de programación C Sharp para la creación de la interfaz del sistema por las características que brinda en el manejo de imágenes a través de sus librerías que son apropiadas para este tipo de trabajo y Matlab para la red neuronal backpropagation y cálculos matemáticos complejos por ser un lenguaje nativo en la resolución de problemas matemáticos obteniendo así un sistema robusto y de al...

  10. Análise de um sistema de aquecimento de água para residências rurais, utilizando energia solar

    OpenAIRE

    Basso,Luiz H.; Souza,Samuel N. M. de; Siqueira,Jair A. C.; Nogueira,Carlos E. C.; Santos,Reginaldo F.

    2010-01-01

    A conscientização da importância do meio ambiente tem incentivado o estudo de novas fontes energéticas renováveis e menos poluentes. Dentre essas fontes, a energia solar destaca-se por ser perene e limpa. A utilização da energia solar em sistemas de aquecimento de água residencial rural pode colaborar com a economia de energia elétrica, base da matriz energética brasileira. Conhecer os fatores que influenciam na operação de um sistema de aquecimento de água por energia solar é importante na d...

  11. Modelagem de uma unidade de produção para caprinos leiteiros utilizando a dinâmica de sistemas

    OpenAIRE

    Guimarães, Vinicius Pereira

    2007-01-01

    O trabalho foi desenvolvido buscando abordar as características de dinâmica, complexidade e inter- relacionamento de um sistema de produção de caprinos. Buscou-se, através da metodologia de modelagem e simulação Dinâmica de Sistemas, identificar o impacto na dinâmica e rentabilidade econômica de rebanhos caprinos leiteiros provocados por modificações no manejo reprodutivo, mortalidade, qualidade do alimento e na idade para o início da vida reprodutiva em cabritas. Buscou-se também avaliar a u...

  12. CRM Meets the Campus

    Science.gov (United States)

    Villano, Matt

    2007-01-01

    In the corporate world, the notion of customer relationship management (CRM) is nothing new. That particular technology sector is now jam-packed with software that enables organizations to monitor and manage every interaction with a customer, from the very first experience on, throughout the lifecycle of the relationship. That relationship spans…

  13. Uma nova metodologia para dimensionamento de sistemas híbridos de energia (solar-eólica utilizando ferramentas de simulação e otimização - DOI: 10.4025/actascitechnol.v27i1.1506

    Directory of Open Access Journals (Sweden)

    Carlos Eduardo Camargo Nogueira

    2005-03-01

    Full Text Available Este trabalho apresenta uma nova metodologia para dimensionamento de sistemas híbridos de energia (solar-eólica com armazenamento em banco de baterias, utilizando ferramentas de simulação e otimização. O modelo desenvolvido é útil para a energização de áreas rurais isoladas e resulta num sistema com custo mínimo e alta confiabilidade, baseado no conceito de perda de fornecimento de energia à carga (LPSP aplicado para horas consecutivas. Alguns cenários são calculados e comparados, utilizando-se diferentes períodos de horas consecutivas e diferentes valores de LPSP. Os resultados apresentam um dimensionamento completo do sistema e uma avaliação de custos ao longo de vários anos

  14. Diseño de un sistema alternativo para el tratamiento de aguas residuales urbanas por medio de la técnica de lombrifiltros utilizando la especie Eisenia foetida

    Directory of Open Access Journals (Sweden)

    Jacipt Alexander Ramón

    2015-06-01

    Full Text Available La presente investigación tuvo como objetivo diseñar y construir un sistema sobre tratamiento de aguas residuales para la ciudad de Pamplona utilizando como base teórica el sistema de tratamiento Tohá creado por el Dr. Jose Tohá de la Universidad de Chile, proponiendo una serie de procesos que permiten el saneamiento de las aguas servidas después de su uso con fines domésticos, industriales o comerciales, para poder ser vertidas finalmente a cuerpos de agua naturales. Este proceso incluye un tratamiento con lombrifiltros (aserrín y Eisenia foetida, por donde las aguas residuales pasan seguidamente de una cama de carbón activado filtrando y una cama de grava de piedra, permitiendo oxigenar el agua a partir del goteo que existe entre las camas. Finalmente, el efluente sigue a una cama de piedra de rio de gran tamaño y a un decantador para realizar la toma de muestras. De esta manera se obtiene agua tratada con baja carga orgánica dentro de los parámetros que establece la Comisión de Regulación de Agua Potable y Saneamiento Básico CRA en Colombia.

  15. Control de un sistema eólico-fotovoltaico utilizando un controlador fuzzy; Control of a wind-photovoltaic system using a controller fuzzy

    Directory of Open Access Journals (Sweden)

    Alfredo G M Gámez López

    2011-02-01

    Full Text Available En este artículo, se prueba de manera virtual, un controlador basado en lógica difusa para un sistema híbrido degeneración de energía. La simulación digital emplea como herramienta el Labview, obteniéndose resultadosgráficos descriptivos de la acción del controlador, así como la interfaz gráfica representativa del comportamientodel sistema. In this article is tested a virtual controller using fuzzy logic for a hybrid system of power generation.LABVIEW is used as a digital simulation tool obtaining descriptive graphical results of the action of the driveras well as a graphical interface of the behavior of the system.

  16. COMPARAÇÃO DE CUSTO DE TRANSPORTE DE ENTREGA UTILIZANDO SISTEMA MILK RUN VERSUS ENTREGAS PONTO A PONTO EM UMA EMPRESA DE TERMOPLÁSTICOS

    Directory of Open Access Journals (Sweden)

    Enio Fernandes Rodrigues

    2016-12-01

    Full Text Available Empresas concentram seus esforços em redução de custos e melhorias de seus processos de produção, com intuito de oferecer melhores preços a seus clientes. A abordagem dos custos externos para fornecimento de um produto pode identificar pontos que requerem mais atenção. Este estudo tem como objetivo comparar o custo de frete usando o sistema milk run versus a entrega ponto a ponto em uma empresa do segmento de transformação de termoplásticos. Os resultados demonstraram que o sistema milk run possui grande potencial de economia para a empresa.

  17. Otimização de sistema de aquecimento solar de água em edificações residenciais unifamiliares utilizando o programa TRNSYS.

    OpenAIRE

    Juliana Benoni Arruda Lima

    2003-01-01

    Os sistemas de aquecimento solar de água têm sido amplamente utilizados no Brasil para uso doméstico em residências unifamiliares, aproveitando a energia potencial da água do reservatório superior e o fenômeno da termossifonagem para a circulação da água quente. Entretanto estes sistemas de aquecimento de água normalmente são dimensionados através de tabelas fornecidas pelos fabricantes que indicam o número de placas em função do tamanho da família e do número de pontos de utilização de água ...

  18. Utilizando o Sistema Integrado de Gestão (ERP no apoio ao Ensino de Logística e Gestão da Cadeia de Suprimentos

    Directory of Open Access Journals (Sweden)

    Allan Augusto Platt

    2010-12-01

    Full Text Available O presente trabalho apresenta uma metodologia para o ensino de Logística e Gestão da Cadeia de Suprimentos por meio da utilização de Sistema Integrado de Gestão, também chamado de ERP. Inicialmente define-se o que é Logística, identificando o conjunto de atividades empresariais reunidas sob o seu conceito, e apresentadas aos alunos em sala de aula, bem como o atual conceito de Gestão da Cadeia de Suprimentos, englobando as atividades interorganizacionais. O Sistema Integrado de Gestão (ERP é caracterizado em seguida, como evolução do Sistema MRP (Material Requirement Planning e da necessidade das empresas em aperfeiçoarem o controle de suas operações e a tomada de decisões. Exemplos do uso do ERP como ferramenta de apoio no processo de ensino-aprendizagem são demonstrados em seguida. Por último, o trabalho apresenta a possibilidade de utilização do ERP para o ensino dos conteúdos de Logística e Gestão da Cadeia de Suprimentos, tomando como exemplo dois casos desenvolvidos no Brasil.

  19. Determinación del flujo de agua para la biorremediación en sistemas recirculados acuaculturales utilizando tapetes microbianos construidos

    Directory of Open Access Journals (Sweden)

    Ricardo Jiménez-Montealegre

    2015-03-01

    Full Text Available Se evaluó el efecto del flujo de agua sobre la eficiencia de tapetes microbianos para remover nitrógeno amoniacal total (NAT, N-NH4+ + N-NH3, nitritos (N-NO2-, nitratos (N-NO3- y ortofosfatos (P-PO4-3 en un sistema de recirculación piloto para el cultivo de camarón blanco del Pacífico, Litopenaeus vannamei. Se evaluaron cuatro flujos de agua durante un período de 40 días: 5,2 ± 0,3 (A, 6,6 ± 1,3 (B, 8,4 ± 0,3 (C y 12,2 ± 0,7 (D L min-1. Las concentraciones de NAT y nitritos fueron significativamente menores (P 0,05, y su concentración en los sistemas de cultivo alcanzó valores de 4,63 ± 0,76 mg L-1. La tasa de crecimiento de los camarones se mantuvo cercana al valor esperado de 0,7 g semana-1. En este trabajo se demostró que el flujo de agua posee un efecto importante en la capacidad de los tapetes microbianos para la biorremediación de amonio y nitritos en sistemas recirculados. Se recomienda continuar con la identificación de otras variables que podrían afectar el óptimo funcionamiento de los tapetes microbianos.

  20. A maximum power point tracker for photovoltaic system using a PIC microcontroller; Controlador de potencia maxima para sistemas fotovoltaicos (SFVs) utilizando un microcontrolador PIC

    Energy Technology Data Exchange (ETDEWEB)

    Guzman, Eusebio; Mendoza, Victor X; Carrillo, Jose J . A; Galarza, Cristian [Universidad Autonoma Metropolitana, Mexico, D.F. (Mexico)

    2000-07-01

    A maximum power point tracker MPPT for photovoltaic systems is presented. The equipment can output up to 600 W and its control signals are generated by a PIC microcontroller. The principle of control is based on current and voltage sampling at the output terminals of the photovoltaic generator. From power comparison of two consecutive samples, it is possible to know how far from the optimal point the system is working. Output voltage control is used to force the system to work within the optimal area of operation. The microcontroller program sequence, the DC/DC converter structure and the most relevant results are shown. [Spanish] En este trabajo se presenta el desarrollo de un controlador de potencia maxima para su aplicacion en sistemas fotovoltaicos (SFVs). El diseno alcanza una potencia de 600 W y sus senales de control son generadas con un controlador PIC. El principio de control se basa en el muestreo de la corriente y la tension en las terminadas del generador fotovoltaico GFV. De dos muestreos consecutivos, y por comparacion de las potencias, se determina que tan alejado del punto optimo opera el sistema. La operacion del sistema dentro de la zona de funcionamiento optimo se asegura mediante un control por tension. Se muestra la secuencia de programacion del microcontrolador, la estructura del convertidor CD/CD empleado y algunos resultados relevantes.

  1. Expresión y actividad de posibles polimorfismos provenientes de individuos normales en la proteína de 67 kd del sistema NADPH oxidasa utilizando el sistema COSphox.

    Directory of Open Access Journals (Sweden)

    Andrés Augusto Arias

    2004-09-01

    Full Text Available El sistema NADPH oxidasa de las células fagocíticas cumple una función importante durante la respuesta antimicrobiana del organismo. La activación de este sistema está precedida por la translocación de las proteínas citosólicas p67phox, p47phox y p40phox hacia la membrana para ponerse en contacto con el flavocitocromo b558, lo que induce la generación del anión superóxido, un precursor de agentes microbicidas oxidantes. El presente trabajo presenta un análisis funcional del sistema NADPH oxidasa basado en los hallazgos de polimorfismos encontrados en el gen de p67phox de individuos sanos. Para esto se generaron mutaciones en el cADN que codifica la p67phox y se expresaron en el sistema de células COSphox. Los datos obtenidos en el presente trabajo indican que los cambios Val166?Ile, Pro329?Ser y His389?Gln no generan alteraciones en el funcionamiento de la p67phox cuando su función se analizó en el sistema transgénico basado en células COS-7. Por lo tanto, estos polimorfismos no generan ningún riesgo genético de producir deficiencias en la activación del sistema NADPH oxidasa. Además, se demuestra que el modelo de células COSphox representa un nuevo sistema celular, fácilmente transfectable que permite estudiar la función del sistema NADPH oxidasa de las células fagocíticas y sus particularidades genéticas. Finalmente, los hallazgos con estos polimorfismos nos permiten avanzar en el conocimiento sobre los mecanismos moleculares involucrados en la activación del sistema NADPH oxidasa células fagocíticas.

  2. SENSIBILIDAD DE LA RAZÓN DE MOROSIDAD Y LIQUIDEZ DEL SISTEMA BANCARIO NACIONAL ANTE CAMBIOS EN EL ENTORNO: UN ENFOQUE UTILIZANDO DATOS DE PANEL

    Directory of Open Access Journals (Sweden)

    Olivier Cruz Méndez

    2001-12-01

    Full Text Available El objetivo principal de este estudio es identificar algunas variables del entorno que afectan los indicadores financieros de morosidad y de liquidez en el sistema bancario costarricense, cuantificar su efecto y determinar el rezago con que dicho efecto se presenta ante cambios en algunas variables del entorno.Mediante la aplicación del enfoque de datos de panel, el estudio brinda los siguientes resultados: i en general, se determinó para los indicadores de morosidad crediticia y de liquidez que existe una reacción similar a nivel de sistema bancario ante cambios en las variables del entorno; no obstante, entre los bancos se presentan diferencias en su comportamiento particular, las que se asocian con aspectos de capacidad empresarial, políticas internas, eficiencia operativa, experiencia y tecnología, entre otros; iilas variables que afectan con mayor intensidad la morosidad son: la devaluación, la inflación, las nuevas colocaciones crediticias y el ritmo de la actividad económica local; iii por su parte, las variables que impactan el indicador de liquidez son: la emisión monetaria, las tasas de interés en colones, la tasa de subasta, la tasa de indiferencia y la morosidad de los bancos; iv además se efectuó una cuantificación porcentual sobre el impacto en ambos indicadores ante cambios en las variables relevantes, así como el rezago que mostró mayor significancia en cada una de las variables.Desde el punto de vista del Banco Central los resultados permiten identificar qué variables podrían generar problemas sistémicos en cada una de las áreas evaluadas, lo cual debe ser tomado en consideración dentro del Sistema de Indicadores de Alerta Temprana al que da seguimiento la División Económica.

  3. Desarrollo de un modelo de simulación utilizando Sistemas Multi-Agente (SMA) aplicado al juego de la cerveza en el software Anylogic®

    OpenAIRE

    Uribe Vásquez, Juan Alejandro

    2015-01-01

    La simulación basada en sistemas multi-agentes (SMA) es un nuevo método de simulación que permite tratar de una manera sencilla la complejidad, la emergencia, y la no-linealidad típica de ciertos fenómenos en diversos ámbitos profesionales (medicina, bolsa, comercio electrónico, abastecimiento de la cadena de suministro, etc.) -- Aunque esta es una herramienta bastante habitual en las ciencias físicas y naturales aproximadamente hace tres décadas, ha sido utilizada recientemente en las cienci...

  4. Estimación y mapeo de dengue y chicungunya en Honduras 2015 utilizando sistemas de información geográfica

    OpenAIRE

    Lysien I. Zambrano; Manuel Sierra; Bredy Lara; Iván Rodríguez-Nuñez; Marco T. Medina; Carlos Lozada-Riascos; Alfonso Rodríguez-Morales

    2017-01-01

    Como parte del control y el riesgo para el dengue y chikungunya se trabaja en conjunto para analizar las implicaciones epidemiológicas de estas enfermedades a una escala regional y nacional. El objetivo fue estimar las tasas de incidencia de dengue y chikungunya en 2015 para Honduras y sus departamentos y desarrollar mapas epidemiológicos basados en SIG. Se realizó un estudio observacional retrospectivo tomando casos de dengue y chikungunya confirmados por clínica y laboratorio del sistema de...

  5. Sistema de monitoreo de embarcaciones de pesca artesanal de Anconcito, provincia de Santa Elena, Ecuador, utilizando tecnología AIS - Automatic Identification System

    Directory of Open Access Journals (Sweden)

    Ashley Avilés Bastidas

    2017-06-01

    Full Text Available Ante la evidente crisis que se está presentando en Ecuador debido al incremento en los índices de robos en altamar, principalmente de los motores fuera de borda de las lanchas de pesca artesanal, es necesario implementar un sistema de control eficaz que ofrezca seguridad para la comunidad pesquera; con este fin se propone un sistema de detección de embarcaciones de pesca artesanal con tecnología AIS. En este estudio se explican todos los beneficios que ofrece esta tecnología que actualmente se usa para el monitoreo de buques, así como las aplicaciones para un sistema de monitoreo de embarcaciones pequeñas, las clases de equipos disponibles y sus principales características. Con este objetivo se propone el diseño de una red que permita ubicar las embarcaciones de la comunidad pesquera de Anconcito, que es una de las zonas más afectadas por la delincuencia. Además, se anticipan los resultados esperados con este diseño y varias alternativas técnicas para mejorar la cobertura del sistema. Abstract Given the evident crisis that is occurring in Ecuador due to the increase in the rates of robberies on the high seas, mainly of the outboard motorboats of the artisanal fishing boats, it is necessary to implement an effective control system that provides security for the fishing community. To this end, a system of detection of artisanal fishing vessels with AIS technology is proposed. In this study, all the benefits of this technology are explained which is currently used for monitoring ships, as well as the applications for a monitoring system of small boats, the kinds of equipment available and their main characteristics. With this objective, the design of a network that allows locate the vessels of the fishing community of Anconcito, which is one of the areas most affected by crime, is proposed. In addition, the expected results with this design and several technical alternatives to improve the coverage of the system are anticipated.

  6. Metodologia para simulação numérica de sistemas de aquecimento de água utilizando coletores solares planos

    OpenAIRE

    SILVA, Ana Cristina Goncalves Castro

    2008-01-01

    Os sistemas de aquecimento solar de água têm sido bastante utilizados para uso doméstico em residências, visto que, seu uso reduz custos de aquecimento de água e ainda é uma fonte renovável de energia. Todo coletor solar precisa ser caracterizado através de uma equação de desempenho. Para tal, deve ser analisado, numérica ou experimentalmente para que seja obtida sua curva característica de eficiência em função da temperatura de entrada e da radiação solar incidente no coletor....

  7. Análisis del riesgo de aprovisionamiento: caso aplicado al sector salud colombiano, utilizando la dinámica de sistemas

    OpenAIRE

    Zamora Aguas, Juan Pablo; Adarme Jaimes, Wilson; Arango Serna, Martín Dario

    2012-01-01

    En este artículo se aborda la problemática del riesgo de aprovisionamiento en la cadena de suministro (CS) de medicamentos oncológicos en Colombia. Se desarrolla un modelo de dinámica de sistemas para evaluar el impacto del riesgo de aprovisionamiento, sobre las condiciones de operación y desempeño de la CS. Se valoran los costos del riesgo y de la operación logística en las condiciones actuales y en un escenario con mitigación del riesgo. Las contribuciones del modelo se basan en el análisis...

  8. Supervisión de sistemas lógicos de control utilizando el diagrama de evolución del estado*

    Directory of Open Access Journals (Sweden)

    Daniel Gómez

    2011-07-01

    Full Text Available Resumen: Los sistemas de fabricación actuales están controlados y supervisados por controladores lógicos programables. El análisis y mantenimiento de un programa de control es una tarea muy compleja debido a su gran tamaño medido tanto en líneas de código como en número de variables utilizadas. El análisis de los posibles problemas que puede presentar el proceso controlado, como por ejemplo, cuellos de botella y bloqueos, requiere de herramientas formales. Sin embargo, las herramientas existentes presentan importantes limitaciones. En este trabajo se propone el uso del diagrama de evolución del estado para realizar dicho análisis. Este diagrama complementa a otras herramientas formales basadas en redes de Petri o autómatas finitos y permite analizar los sistemas de control lógico a partir de las señales físicas del proceso. Resulta ser una herramienta de gran utilidad en las fases de validación y puesta en marcha, así como para la supervisión de procesos durante la fase de ejecución. Palabras clave: Control lógico, Autómatas finitos, Redes de Petri, Grafos orientados, Bloqueos, Cuellos de botella, Diagrama de estado

  9. CRM and the Bottom Line

    DEFF Research Database (Denmark)

    Josiassen, Alexander; Assaf, A. George; Cvelbar, Ljubica Knezevic

    2014-01-01

    Successful firms often endeavour to assure competitive advantages through the relationships with their customers. Consequently, customer relationship management (CRM) has become of pivotal importance to many firms. This study investigates the effect of each CRM dimension on the performance...... of hotels. We found that in general hotels should aim to improve CRM capabilities because it has a positive effect on firm performance. Contrary to some previous assumptions, CRM investments did not result in positive performance. These findings are important as hotels strive to allocate resources...

  10. SISTEMA DE TRANSPORTE Y EMBALAJE UTILIZANDO ROBÓTICA COOPERATIVA BASADA EN TEORÍA DE COLONIAS DE HORMIGAS MEDIANTE PLATAFORMA MINDSTORM DE LEGO®

    Directory of Open Access Journals (Sweden)

    Julian Rolando Camargo Lopez

    2015-09-01

    Full Text Available En este artículo se presenta una propuesta que sugiere el siguiente paso evolutivo de la automatización (y más aún de la ejecución manual: la robótica cooperativa, aquí se muestra un sistema enfocado a la selección y embalaje, etapa final de la mayoría de procesos industriales. El problema fue abordado con agentes robóticos con diferentes características que trabajan emulando la organización de una colonia de hormigas, haciendo de estas etapas un proceso eficiente, eficaz y de gran flexibilidad ante los cambios de la producción.

  11. DESARROLLO DE UN SISTEMA DE CONTROL PARA LA CAPTURA Y MEDICIÓN EXPERIMENTAL DE LA EFICIENCIA Y CURVA CARACTERÍSTICA I-V EN TIEMPO REAL DE UN SISTEMA FOTOVOLTAICO UTILIZANDO LABVIEW® Y ARDUINO

    Directory of Open Access Journals (Sweden)

    Juan Pablo Vargas Bautista

    2015-07-01

    Full Text Available En el presente artículo se presenta un sistema de control para la visualización en tiempo real de datos experimentales de la curva de eficiencia y de la curva característica I-V (corriente versus voltaje de un panel fotovoltaico (FV SUNTECH-STP030-12. El sistema está compuesto de un programa desarrollado en LabView® y un circuito electrónico de captura y procesamiento de datos.  Se utilizó un microprocesador Arduino UNO R3 para la interface entre los datos del panel FV y el programa en LabView®.  Los resultados muestran que es posible utilizar microprocesadores de bajo costo con suficiente capacidad de procesamiento en tiempo real de la información obtenida de los paneles FV.

  12. Análisis Estratégico de la Colaboración entre Empresas Nacionales y Multinacionales de software en Colombia utilizando Dinámica de Sistemas

    Directory of Open Access Journals (Sweden)

    María LuisaVillalba Morales

    2016-01-01

    Full Text Available Las multinacionales de software son agentes económicos con el potencial de afectar drásticamente la dinámica de desarrollo de la industria doméstica en este sector. Tales efectos dependen del tipo de relación (de competencia o colaboración establecida entre las empresas. Respecto a la relación de competencia, la literatura revela avances en su comprensión sistémica. Sin embargo, el análisis del comportamiento colaborativo entre empresas multinacionales y nacionales de software y sus efectos sobre el desarrollo de estas últimas ha avanzado poco, siendo notable en la literatura la ausencia de modelos de simulación para analizar el fenómeno. El propósito de este trabajo es hacer una contribución en esta dirección, utilizando la Dinámica de Sistemas como aproximación metodológica. Los resultados obtenidos ponen en evidencia las condiciones favorables y desfavorables para el establecimiento de una relación de colaboración con multinacionales, conduciendo a una mejor comprensión del fenómeno bajo estudio y propiciando la formulación e implantación de estrategias más exitosas de crecimiento de la industria.

  13. Programación de un sistema de adquisición de datos utilizando el sistema embebido DNP/1110; Programming of a data acquisition system using the embedded system dil/netpc DNP/1110

    Directory of Open Access Journals (Sweden)

    Josnier Ramos Guardarrama

    2011-06-01

    Full Text Available En el trabajo se presenta una alternativa económica de un sistema de adquisición de datos (SAD basado en el kit dedesarrollo DIL/NetPC DNP/1110, el cual esta formado por un microcontrolador de INTEL SA-1110 StrongARM quetrabaja a 206 MHz y que tiene incorporado un controlador de Ethernet que permite desarrollar aplicaciones con el usode la red. El sistema embebido dispone de un sistema operativo Linux, kernel versión 2.4.18. Como parte del diseñose incorporan de forma compacta los elementos necesarios para que el SAD sea capaz de muestrear ocho señalescapturadas simultáneamente. De particular interés resulta la programación, presentándose dos variantes de solución:cuando se ejecuta la aplicación con un software que corre en el área de usuario y cuando el control se logra con unmódulo del sistema operativo específico para el trabajo del SAD. El sistema está soportado por la integración desoftware libre y propietario.  This work focuses on an economic alternative for developing a data acquisition system (DAS which is made up forThe DIL/NetPC DNP/1110, which provides a very compact Intel 206 MHz SA-1110 StrongARM-based low powerembedded controller with TCP/IP stack and web server for high-speed embedded networking applications. Theembedded system has an operating system Linux, kernel version 2.4.18. The built data acquisition system has thenecessary elements to take charge of governing the sampling process of eight signals. Of particular interest it is theprogramming, being presented two solution variants: when the application is executed with software that it runs inuser's area and when the control is achieved with a specific build module of the operating system for the work of theDAS.. The system is supported by the integration of free software and property software.

  14. Programación de un sistema de adquisición de datos utilizando el sistema embebido DNP/1110;Programming of a data acquisition system using the embedded system dil/netpc DNP/1110

    Directory of Open Access Journals (Sweden)

    Josnier Ramos - Guardarrama,et al.

    2011-06-01

    Full Text Available En el trabajo se presenta una alternativa económica de un sistema de adquisición de datos (SAD basado en el kit de desarrollo DIL/NetPC DNP/1110, el cual esta formado por un microcontrolador de INTEL SA-1110 StrongARM que trabaja a 206 MHz y que tiene incorporado un controlador de Ethernet que permite desarrollar aplicaciones con el uso de la red. El sistema embebido dispone de un sistema operativo Linux, kernel versión 2.4.18. Como parte del diseño se incorporan de forma compacta los elementos necesarios para que el SAD sea capaz de muestrear ocho señales capturadas simultáneamente. De particular interés resulta la programación, presentándose dos variantes de solución: cuando se ejecuta la aplicación con un software que corre en el área de usuario y cuando el control se logra con un módulo del sistema operativo específico para el trabajo del SAD. El sistema está soportado por la integración de software libre y propietario.This work focuses on an economic alternative for developing a data acquisition system (DAS which is made up for The DIL/NetPC DNP/1110, which provides a very compact Intel 206 MHz SA-1110 StrongARM-based low power embedded controller with TCP/IP stack and web server for high-speed embedded networking applications. The embedded system has an operating system Linux, kernel version 2.4.18. The built data acquisition system has the necessary elements to take charge of governing the sampling process of eight signals. Of particular interest it is the programming, being presented two solution variants: when the application is executed with software that it runs in user's area and when the control is achieved with a specific build module of the operating system for the work of the DAS.. The system is supported by the integration of free software and property software.

  15. A Gaussian mixture clustering model for characterizing football players using the EA Sports' FIFA video game system. [Modelo basado en agrupamiento de mixturas Gaussianas para caracterizar futbolistas utilizando el sistema de videojuegos FIFA de EA Sports].

    Directory of Open Access Journals (Sweden)

    César Soto-Valero

    2017-07-01

    Full Text Available The generation and availability of football data has increased considerably last decades, mostly due to its popularity and also because of technological advances. Gaussian mixture clustering models represents a novel approach to exploring and analyzing performance data in sports. In this paper, we use principal components analysis in conjunction with a model-based Gaussian clustering method with the purpose of characterizing professional football players. Our model approach is tested using 40 attributes from EA Sports' FIFA video game series system, corresponding to 7705 European players. Clustering results reveal a clear distinction among different performance indicators, representing four different roles in the team. Players were labeled according to these roles and a gradient tree boosting model was used for ranking attributes regarding to its importance. We found that the dribbling skill is the most discriminating variable among the different clustered players’ profiles. Resumen En las últimas décadas se ha visto un incremento considerable en la generación y disponibilidad de datos de fútbol, esto se debe fundamentalmente a la popularidad de este deporte así como a los avances tecnológicos realizados en este campo. Los modelos de agrupamiento basados en mixturas Gaussianas representan un enfoque novedoso para explorar y analizar datos de desempeño deportivo. En el presente trabajo, se lleva a cabo una caracterización de jugadores profesionales de fútbol utilizando técnicas de análisis de componentes principales y agrupamiento basados en mixturas Gaussianas. El modelo presentado es comprobado utilizando datos del sistema de videojuegos FIFA de EA Sports, dichos datos representan 40 atributos correspondientes a 7705 futbolistas europeos. Los resultados del agrupamiento revelan una clara distinción entre algunos indicadores de desempeño, los cuales corresponden a cuatro roles diferentes en el equipo. Consecuentemente, los

  16. Social CRM -kehitysprojekti

    OpenAIRE

    Pohjoismäki, Lauri

    2017-01-01

    Työn tavoitteena oli löytää ratkaisu digitaaliseen markkinointiin erikoistuneen yrityksen ongelmaan ajankäytöstä sosiaalisen median hallinnassa. Yrityksen nykyisellä asiakasmäärällä ei ole enää kannattavaa ajankäytännöllisesti hallita jokaista asiakasyrityksen sosiaalisen median tiliä erikseen, vaan niille on löydettävä keskitetty hallintaympäristö. Työssäni käsiteltiin erilaisia Social CRM -sovelluksia sekä pohdittiin niiden käyttöarvoa ja soveltuvuutta yrityksen käyttöön. Työ myös sivua...

  17. Microsoft Dynamics CRM 2011 cookbook

    CERN Document Server

    Bhattacharya, Dipankar

    2013-01-01

    This is a Cookbook with recipes aimed at all levels with lots of practical walkthroughs for virtualization techniques.This book is great for Dynamics CRM 2011 professionals who have a beginner level understanding of the system and are looking to get a good grounding in how to deploy, maintain, configure, and customize a Dynamics CRM 2011 application efficiently. It's assumed that the reader has a basic level understanding of IT infrastructure topologies along with functional knowledge of Dynamics CRM 2011 Sales, Marketing, and Services modules.

  18. Resistência ao cisalhamento de braquetes metálicos utilizando sistema adesivo autocondicionante Shear bond strength evaluation of metallic brackets using self-etching system

    Directory of Open Access Journals (Sweden)

    Camilo Aquino Melgaço

    2011-08-01

    Full Text Available OBJETIVO: avaliar a resistência ao cisalhamento de braquetes metálicos colados com sistema autocondicionante utilizado imediatamente e após 2, 5 e 9 dias depois da ativação e armazenagem. MÉTODOS: utilizaram-se 64 dentes bovinos divididos igualmente em quatro grupos e devidamente preparados para receber a colagem dos braquetes. Em T1, realizou-se a ativação de 7 blisters de adesivos autocondicionantes (de acordo com as normas do fabricante e procedeu-se à colagem imediata apenas dos braquetes do grupo I. Os adesivos ativados foram, então, armazenados à temperatura de 4ºC e reutilizados em períodos de 2 dias (T2, 5 dias (T3 e 9 dias (T4 para a colagem dos braquetes dos grupos II, III e IV, respectivamente. RESULTADOS: não se observou diferença estatística quando comparados os valores médios de tensão para resistência ao cisalhamento entre os grupos I, II e III. Entretanto, diferença estatística foi encontrada quando esses valores foram comparados aos do grupo IV. CONCLUSÃO: o armazenamento do adesivo autocondicionante depois de ativado, à temperatura média de 4ºC, por até 5 dias, parece não afetar os resultados quanto às tensões de resistência ao cisalhamento; novos estudos são necessários para avaliação das demais características do material quando de sua utilização por período de tempo prolongado após sua ativação.OBJECTIVE: To evaluate the shear bond strength of metallic brackets using the self-etching system after its activation and storage for 2, 5 and 9 day periods. METHODS: A total of 64 bovine teeth were divided in four groups and prepared to receive the brackets. Initially, seven self-etching primer blisters were activated and used to bond the brackets of group I. The blisters were store at a constant temperature of 4ºC for 2, 5 and 9 days and used to bond the brackets of groups II, III and IV, respectively. RESULTS: No statistic difference was found in shear bond strength comparing groups I, II

  19. Open Source CRM Systems for SMEs

    OpenAIRE

    Marco Tereso; Jorge Bernardino

    2011-01-01

    Customer Relationship Management (CRM) systems are very common in large companies. However, CRM systems are not very common in Small and Medium Enterprises (SMEs). Most SMEs do not implement CRM systems due to several reasons, such as lack of knowledge about CRM or lack of financial resources to implement CRM systems. SMEs have to start implementing Information Systems (IS) technology into their business operations in order to improve business values and gain more competitive advantage over r...

  20. crm_v3.grd

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — NGDC's 3 arc-second U.S. Coastal Relief Model (CRM) provides the first comprehensive view of the U.S. coastal zone, integrating offshore bathymetry with land...

  1. crm_v4.grd

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — NGDC's 3 arc-second U.S. Coastal Relief Model (CRM) provides the first comprehensive view of the U.S. coastal zone, integrating offshore bathymetry with land...

  2. crm_v8.grd

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — NGDC's 3 arc-second U.S. Coastal Relief Model (CRM) provides the first comprehensive view of the U.S. coastal zone, integrating offshore bathymetry with land...

  3. crm_v9.grd

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — NGDC's 3 arc-second U.S. Coastal Relief Model (CRM) provides the first comprehensive view of the U.S. coastal zone, integrating offshore bathymetry with land...

  4. crm_v10.grd

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — NGDC's 3 arc-second U.S. Coastal Relief Model (CRM) provides the first comprehensive view of the U.S. coastal zone, integrating offshore bathymetry with land...

  5. crm_v5.grd

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — NGDC's 3 arc-second U.S. Coastal Relief Model (CRM) provides the first comprehensive view of the U.S. coastal zone, integrating offshore bathymetry with land...

  6. crm_v7.grd

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — NGDC's 3 arc-second U.S. Coastal Relief Model (CRM) provides the first comprehensive view of the U.S. coastal zone, integrating offshore bathymetry with land...

  7. crm_v2.grd

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — NGDC's 3 arc-second U.S. Coastal Relief Model (CRM) provides the first comprehensive view of the U.S. coastal zone, integrating offshore bathymetry with land...

  8. crm_v1.grd

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — NGDC's 3 arc-second U.S. Coastal Relief Model (CRM) provides the first comprehensive view of the U.S. coastal zone, integrating offshore bathymetry with land...

  9. crm_v6.grd

    Data.gov (United States)

    National Oceanic and Atmospheric Administration, Department of Commerce — NGDC's 3 arc-second U.S. Coastal Relief Model (CRM) provides the first comprehensive view of the U.S. coastal zone, integrating offshore bathymetry with land...

  10. ERP and CRM Data Integration

    Directory of Open Access Journals (Sweden)

    Željko Tomić

    2016-05-01

    As a rule, the CRM and ERP systems contain separate databases even if they come from the same manufacturer. Such separately kept databases also lead to separate basic records (identifiers, which primarily relate to business partners, items and services. This may create problems with updating and maintaining consistency of the data within the information system of a company. The CRM and ERP systems usually overlap in certain segments of business processes (e.g., orders, order confirmations, quotations, etc., thus potentially creating redundant information and documents. More often than not, the CRM and ERP also differ in terms of technology, both by their vertical architectures and with regard to the DBMS and API support. The objective of this paper is to generate an ERP-CRM integration data model by way of optimising the relevant processes and costs, and to provide details about the processes of integration of the logical and physical data models. The structural integration of the ERP-CRM databases provide the integration services that ensure all the necessary functionalities in various interface logics and technologies with regard to software solutions and applications given, or used for local adaptations of the existing ERP and CRM applications.

  11. A new methodology for sizing hybrid photovoltaic-wind energy system using simulation and optimization tools = Uma nova metodologia para dimensionamento de sistemas híbridos de energia (solar-eólica utilizando ferramentas de simulação e otimização

    Directory of Open Access Journals (Sweden)

    Samuel Nelson Melegari de Souza

    2005-01-01

    Full Text Available This paper presents a new methodology for sizing an autonomousphotovoltaic-wind hybrid energy system with battery storage, using simulation and optimization tools. The developed model is useful for energizing remote rural areas and produces a system with minimum cost and high reliability, based on the concept of Loss of Power Supply Probability (LPSP applied for consecutive hours. Some scenarios arecalculated and compared, using different numbers of consecutive hours and different LPSP values. As a result, a complete sizing of the system and a long-term cost evaluation are presented.Este trabalho apresenta uma nova metodologia para dimensionamento de sistemas híbridos de energia (solar-eólica com armazenamento em banco de baterias, utilizando ferramentas de simulação e otimização. O modelo desenvolvido é útil para a energização de áreas ruraisisoladas e resulta num sistema com custo mínimo e alta confiabilidade, baseado no conceito de perda de fornecimento de energia à carga (LPSP aplicado para horas consecutivas. Alguns cenários são calculados e comparados, utilizando-se diferentes períodos de horas consecutivas e diferentes valores de LPSP. Os resultados apresentam um dimensionamento completo do sistema e uma avaliação de custos ao longo de vários anos.

  12. Current and future trends in cloud CRM

    OpenAIRE

    Nemček, Sebastian

    2011-01-01

    The diploma thesis is committed to mapping CRM applications available in cloud and trends within. The goal is to describe what CRM is, how it evolved into Cloud CRM, analyze main differences between the two approaches and analyze trends that can be observed in CRM market and CRM applications. This is coupled with description of the most common CRM solutions and products available both on-premises as well as on-demand. In the first part, the thesis introduces theory behind Customer Relationshi...

  13. CRM System Implementation in a Multinational Enterprise

    Science.gov (United States)

    Mishra, Alok; Mishra, Deepti

    The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. As more and more organizations realize the significance of becoming customer-centric in today's competitive era, they embrace CRM as a core business strategy. CRM an integration of information technology and relationship marketing provides the infrastructure that facilitates long-term relationship building with customers at an enterprise-wide level. Successful CRM implementation is a complex, expensive and rarely technical projects. This paper presents the successful implementation of CRM in a multinational organization. This study will facilitate in understanding transition, constraints and implementation of CRM in multinational enterprises.

  14. Dynamic simulation of a pumping system using the wind power and determination of the aeolian resources; Simulacion dinamica de un sistema de bombeo utilizando la potencia del viento y determinacion de recursos eolicos

    Energy Technology Data Exchange (ETDEWEB)

    Velasco Lozano, Miguel

    2002-05-15

    The present investigation project pretends toward analyze the possibility of pumping water using Aeolian energy from the Soto la Marina River to the Contadero Lagoon, through an eight kilometers channel. In order to obtain this objective it is necessary to analyze diverse configurations for Aeolian energy converters as well as to determine the Aeolian potential of the site. An isolated Aeolian energy pumping system will be analyzed, that is to say, without interconnection with the electric power network and another interconnected with this network. In addition, with the installation of meteorological monitoring stations a partial evaluation of the Aeolian resource in the zone will be made. This research project was born as a result of an invitation of the Dr. Eric Gustafson, President of Conservation Mexico A.C. and of Ing. Virgilio Garza, President of the Vigia Group, to participate in a project called Laguna Flamingo. Such project deals with the restoration of a habitat of aquatic birds in the Contadero Lagoon, property of Ing. Virgilio Garza in Soto la Marina, Tamaulipas, Mexico. [Spanish] El presente proyecto de investigacion pretende analizar la posibilidad de bombear agua utilizando energia eolica desde el rio Soto La Marina hasta la laguna Contadero, a traves de un canal de 8 km. Para lograr este objetivo es necesario analizar diversas configuraciones de convertidores de energia eolica asi como determinar el potencial eolico del sitio. Se analizara un sistema de bombeo con energia eolica operando aislado, es decir, sin interconexion con la red electrica y otro interconectado con dicha red. Ademas, con la instalacion de estaciones de monitoreo meteorologico se realizara una evaluacion parcial del recurso eolico en la zona. Este proyecto de investigacion nacio a raiz de una invitacion del Dr. Eric Gustafson, Presidente de Conservacion Mexico A.C. y del Ing. Virgilio Garza, Presidente del grupo Vigia, para participar en un proyecto llamado Laguna Flamingo. Tal

  15. Servicio de M-comercio: Sistema de interacción entre un centro comercial y sus visitantes utilizando las tecnologías WAP y Bluetooth M-commerce service: Interaction system between a mall and visitors using WAP and Bluetooth technologies

    OpenAIRE

    Jorge Gómez Rojas; Luis Leonardo Camargo Ariza; Byron Medina Delgado

    2013-01-01

    El servicio de interacción es un medio de comunicación que mejora las relaciones comerciales entre los centros comerciales y sus visitantes, utilizando las tecnologías de comunicaciones móviles WAP y Bluetooth como una nueva alternativa de negocios, y sin usar la red del operador de telefonía móvil celular. El sistema de interacción mencionado permite el intercambio de información de un grupo potencial de compradores entre los visitantes de un centro comercial y la administración de los difer...

  16. Hospital CRM: unexplored frontier of revenue growth?

    Science.gov (United States)

    Young, Thomas

    2007-10-01

    Customer relationship management (CRM) has a less-than-stellar reputation, in large part because efforts to implement it have been piecemeal and not well funded. The technologies now exist to make CRM much more effective than it has been in the past. Many hospitals today are demonstrating a substantial ROI from implementing a comprehensive CRM program.

  17. CRM - I Want It My Way!

    Science.gov (United States)

    Henwood, Bart

    2007-01-01

    This viewgraph presentation provides an overview of crew resource management (CRM). Topics include what makes a good participant in a team process, human perception and response of individual behavior, characteristics of a bad participant, factors that affect performance, CRM assumptions and techniques, and CRM and individuality.

  18. A COLLABORATIVE PERSPECTIVE OF CRM

    Directory of Open Access Journals (Sweden)

    Nicolae Marginean

    2009-05-01

    Full Text Available Today, companies are becoming more customer focused, trying to adapt their business systems in order to be more responsive to the ever-changing needs of customers. CRM software gives a new face to the relationship with the customer, using the new technolo

  19. Servicio de M-comercio: Sistema de interacción entre un centro comercial y sus visitantes utilizando las tecnologías WAP y Bluetooth M-commerce service: Interaction system between a mall and visitors using WAP and Bluetooth technologies

    Directory of Open Access Journals (Sweden)

    Jorge Gómez Rojas

    2013-04-01

    Full Text Available El servicio de interacción es un medio de comunicación que mejora las relaciones comerciales entre los centros comerciales y sus visitantes, utilizando las tecnologías de comunicaciones móviles WAP y Bluetooth como una nueva alternativa de negocios, y sin usar la red del operador de telefonía móvil celular. El sistema de interacción mencionado permite el intercambio de información de un grupo potencial de compradores entre los visitantes de un centro comercial y la administración de los diferentes comercios utilizando el teléfono celular. El sistema se compone de una aplicación móvil en J2ME, puntos de acceso Bluetooth y Wi-Fi, un servidor Bluetooth y un servidor Web con aplicaciones para ser accedidas por dispositivos móviles.The interaction service is a means of communication that improves trade relations between the mall and visitors using mobile communications technology WAP and Bluetooth, as a new business alternative, and without operator's network using the mobile phone. The proposed system of interaction, allows the exchange of information from a potential pool of buyers among visitors to a shopping center and the administration of the various shops, through the cell phone. The system consists of a mobile application in J2ME, the access points, Bluetooth server, and Web server with applications to mobile devices.

  20. De weg naar een succesvolle CRM-implementatie! TNO CRM Clusterplan Handleiding CRM-implementatie

    NARCIS (Netherlands)

    Kardol, H.; Loon, J. van; Oerlemans, K.

    2006-01-01

    Natuurlijk proberen CRM leveranciers u als klant hierin zo goed mogelijk te ondersteunen maar dan nog is het lastig om voor de betrokken partijen een gezamenlijk referentiekader te creëren. Hierdoor komt het nog regelmatig voor dat de verwachtingen bij de afnemer niet waargemaakt worden waardoor de

  1. Sistema Automatizado de Emailing Marketing

    OpenAIRE

    Martínez López, Javier

    2010-01-01

    Projecte final de carrera realitzat en col.laboració amb E-xpertel S.A El presente proyecto describe el diseño e implementación de un sistema de automatización de campañas de marketing a través de email hacia clientes y/o clientes potenciales. Este sistema tiene como objetivos principales adquirir nuevos clientes y conseguir la delización de los mismos. El sistema se complementa con una plataforma CRM (Customer Relationship Management) para el mantenimiento de datos de empresa...

  2. Developments and Trends in CRM

    OpenAIRE

    Niþu Claudiu Valentin; Tileagã Cosmin Virgil; .tefanica Virginia

    2012-01-01

    CRM is an essential business strategy that integrates internal processes and functions with external networks, to create and deliver customer value target, given the profit. It is based on high quality customer data and on information technology. (Buttle, 2006). This definition highlights the bivalent customer relationship management scope, respectively creating and delivering value to both customers in target segments and for the organization. Also, an advantage of the definition is that it ...

  3. CRM training for nuclear power plant operator

    International Nuclear Information System (INIS)

    Ohsuga, Y.; Sudou, K.; Sugimura, Z.

    2008-01-01

    It is training which expects that as for feature of CRM training, trainees observe the image of their own simulator training and become aware of the state of their selves. With this training, it is important for training crew to understand the idea and the skill of the CRM training. The CRM training consists of the lecture in order to understand what it is, the observation of simulator training image and the de-briefing which trainees discuss after their simulator practices. (author)

  4. Implantação de pastagens sob sistema monocultivo e integrado com lavoura utilizando biofertilizante de cama de aviário como adubação de cobertura

    OpenAIRE

    SILVEIRA JUNIOR,Otacilio; SANTOS,Antônio Clementino dos; ROCHA,José Mario Lopes; FERREIRA,Caio Leonardo Silva; OLIVEIRA,Leonardo Bernardes Taverny de; RODRIGUES,Marcos Odilon Dias; RODRIGUES,Márcio Odilon Dias

    2015-01-01

    ResumoObjetivou-se avaliar o efeito da utilização de biofertilizante obtido através da biodigestão anaeróbica da cama de aviário nas características produtivas do capim Piatã, e nas características químicas do solo. Avaliou-se cinco doses de biofertilizantes (0; 10; 20; 30; 40m3.ha-1) em dois sistemas de cultivos (sistema monocultivo de capim Piatã e sistema consorciado de capim Piatã com sorgo forrageiro hibrido BRS 610). Foram verificadas as características agronômicas e estruturais submeti...

  5. Use of simplifier scenarios for CRM training

    Science.gov (United States)

    Weatherly, D.

    1984-01-01

    Cockpit resource management (CRM) at Metro Airlines is discussed. The process by which the program of CRM training was initiated is mentioned. Management aspects of various flying scenarios are considered. The transfer of training from the classroom to the field is assessed.

  6. Análise de um sistema de captura de energia piezoelétrico não linear e não ideal utilizando-se uma estrutura aporticada.

    OpenAIRE

    Itamar Iliuk

    2016-01-01

    A crescente utilização de novas tecnologias, as quais necessitam de uma fonte de energia menor e mais eficiente, como os microssensores para monitoramento de sistemas e estruturas nas chamadas cidades inteligentes, torna a captura da energia do ambiente uma opção viável para alimentação de tais dispositivos. Como a energia cinética é uma fonte de energia facilmente encontrada no ambiente, os sistemas que a capturam e convertem em eletricidade têm sido amplamente estudados, especialmente os qu...

  7. Implementação em hardware de um sistema inteligente para detecção de plantas daninhas em plantações de soja utilizando máquinas de vetores de suporte e redes neurais artificiais

    OpenAIRE

    Caldas Júnior, Carlos Roberto Dutra [UNESP

    2012-01-01

    A presença de sistemas automatizados é cada vez mais comum para as pessoas. Seus exemplos vão desde máquinas de lavar, que executam praticamente todo o processo de lavagem e secagem de roupas, até linhas de produção em fábricas dos mais diversos produtos. Esses são exemplos de aplicações que exigem pouca interferência humana no processo, já que as etapas realizadas pelos sistemas são bem definidas e iterativas. Porém, outros tipos de processos podem exigir capacidade de discernimento daquele ...

  8. Evaluación del sistema de vigilancia epidemiológico del dengue utilizando como indicador la aplicación de la definición de caso sospechoso, Costa Rica 1998

    OpenAIRE

    Sáenz, Elizabeth; Maranda, Luisa; Piza, Jorge; González, Luis; Achoy, Rodolfo

    2001-01-01

    Se analizó la sensibilidad del sistema de vigilancia para detectar casos de dengue, mediante la aplicación de la definición de caso en tres regiones de Costa Rica que durante el año 1998 presentaron diferente actividad de esta enfermedad. El propósito es fortalecer el sistema de notificación obligatoria que permita la detección precoz de los casos sospechosos para lograr la intervención oportuna y eficaz en el control de esta enfermedad. Para ello, se realizó un estudio observacional de tipo ...

  9. Identificación de causales de deserción y desgranamiento de los estudiantes de la licenciatura en sistemas utilizando ingeniería de explotación de información

    OpenAIRE

    Lelli, R.; García Martínez, Ramón; Charczuk, Norberto; Martins, Sebastián; Baldizzoni, Ezequiel

    2015-01-01

    El abandono de los estudios universitarios en el nivel de pregrado, es un fenómeno global en el Sistema Universitario Argentino, que conlleva la necesidad de desarrollar políticas de retención de estudiantes. Estas políticas requieren la identificación de las posibles causas de deserción y desgranamiento. La efectividad de las acciones que desarrolle la Universidad Nacional de Lanús (UNLa) para abordar el problema de deserción en los primeros años de la Licenciatura en Sistemas dependerá de l...

  10. Um método para a adoção de estratégias de CRM orientado para tecnologia e processos organizacionais

    OpenAIRE

    Rafael D'Ávila

    2006-01-01

    Este trabalho abordou a utilização do Customer Relationship Management (CRM), enquanto um conjunto de processos de negócios apoiados por sistemas de gestão informatizados. O estudo que culminou na proposição de uma nova metodologia para conduzir a adoção de estratégias de CRM em organizações foi realizado em duas etapas: (i) pesquisa e análise das metodologias existentes na literatura especializada; (ii) realização de dois estudos aplicados relacionados à implantação de CRM em empresas dos se...

  11. Propuesta metodológica para localización de estaciones de monitoreo de calidad de agua en redes de distribución utilizando sistemas de información geográfica

    Directory of Open Access Journals (Sweden)

    Carolina Montoya

    2009-01-01

    Full Text Available La redefinición del programa de monitoreo para el control y la vigilancia de la calidad del agua potable del sistema de distribución de la ciudad de Cali (Colombia incluyó la localización de estaciones de monitoreo para lo cual se utilizó un Sistema de Información Geográfica (SIG. La integración de información de diferente índole con este sistema permitió establecer las zonas prioritarias para localización de dichas estaciones en el área de estudio de acuerdo con la normatividad nacional vigente. Con la metodología desarrollada en este estudio y de acuerdo con el porcentaje de población abastecida, se recomendó la localización de 72 estaciones distribuidas en los 4 subsistemas: 1 estación en la red Pance, 3 en la red Reforma, 12 en la red Alta y 56 en la red Baja. Esta metodología puede ser aplicable en cualquier Sistema de Distribución de Agua (SDA, siempre y cuando se disponga de la información requerida, lo cual evidencia la importancia de una adecuada documentación de todos los procedimientos asociados con la producción y distribución de agua para consumo humano, tal como se considera en los Planes de Seguridad del Agua (PSA. Los resultados de este trabajo representan un avance en la construcción de los mapas de riesgo de los sistemas de abastecimiento de agua.

  12. Sistemas integrados con Arduino

    OpenAIRE

    EL YAKOUTI, MOHAMMED

    2017-01-01

    Design of a robot prototype remotely controllable from Bluetooth using Arduino. Control and testing of sensors and events interacting with Arduino and Bluetooth. Diseño de un prototipo de robot controlable remotamente con Bluetooth utilizando Arduino. Control y verificación de los sensores y eventos que interactúan mediante el Arduino y el Bluetooth. El Yakouti, M. (2017). Sistemas integrados con Arduino. http://hdl.handle.net/10251/89274. TFGM

  13. A neuro-fuzzy system to support in the diagnostic of epileptic events and non-epileptic events using different fuzzy arithmetical operations Um sistema neuro-difuso para auxiliar no diagnóstico de eventos epilépticos e eventos não epilépticos utilizando diferentes operações aritméticas difusas

    Directory of Open Access Journals (Sweden)

    Lucimar M.F. de Carvalho

    2008-06-01

    Full Text Available OBJECTIVE: To investigate different fuzzy arithmetical operations to support in the diagnostic of epileptic events and non epileptic events. METHOD: A neuro-fuzzy system was developed using the NEFCLASS (NEuro Fuzzy CLASSIfication architecture and an artificial neural network with backpropagation learning algorithm (ANNB. RESULTS: The study was composed by 244 patients with a bigger frequency of the feminine sex. The number of right decisions at the test phase, obtained by the NEFCLASS and ANNB was 83.60% and 90.16%, respectively. The best sensibility result was attained by NEFCLASS (84.90%; the best specificity result were attained by ANNB with 95.65%. CONCLUSION: The proposed neuro-fuzzy system combined the artificial neural network capabilities in the pattern classifications together with the fuzzy logic qualitative approach, leading to a bigger rate of system success.OBJETIVO: Investigar diferentes operações aritméticas difusas para auxíliar no diagnóstico de eventos epilépticos e eventos não-epilépticos. MÉTODO: Um sistema neuro-difuso foi desenvolvido utilizando a arquitetura NEFCLASS (NEuro Fuzzy CLASSIfication e uma rede neural artificial com o algoritmo de aprendizagem backpropagation (RNAB. RESULTADOS: A amostra estudada foi de 244 pacientes com maior freqüência no sexo feminino. O número de decisões corretas na fase de teste, obtidas através do NEFCLASS e RNAB foi de 83,60% e 90,16%, respectivamente. O melhor resultado de sensibilidade foi obtido com o NEFCLASS (84,90%; o melhor resultado de especificidade foi obtido com a RNAB (95,65%. CONCLUSÃO: O sistema neuro-difuso proposto combinou a capacidade das redes neurais artificiais na classificação de padrões juntamente com a abordagem qualitativa da logica difusa, levando a maior taxa de acertos do sistema.

  14. Avoid the four perils of CRM.

    Science.gov (United States)

    Rigby, Darrell K; Reichheld, Frederick F; Schefter, Phil

    2002-02-01

    Customer relationship management is one of the hottest management tools today. But more than half of all CRM initiatives fail to produce the anticipated results. Why? And what can companies do to reverse that negative trend? The authors--three senior Bain consultants--have spent the past ten years analyzing customer-loyalty initiatives, both successful and unsuccessful, at more than 200 companies in a wide range of industries. They've found that CRM backfires in part because executives don't understand what they are implementing, let alone how much it will cost or how long it will take. The authors' research unveiled four common pitfalls that managers stumble into when trying to implement CRM. Each pitfall is a consequence of a single flawed assumption--that CRM is software that will automatically manage customer relationships. It isn't. Rather, CRM is the creation of customer strategies and processes to build customer loyalty, which are then supported by the technology. This article looks at best practices in CRM at several companies, including the New York Times Company, Square D, GE Capital, Grand Expeditions, and BMC Software. It provides an intellectual framework for any company that wants to start a CRM program or turn around a failing one.

  15. RAZVOJ IN INTEGRACIJA SISTEMA CRM ZA PODPORO REZERVACIJSKEGA SPLETNEGA PORTALA

    OpenAIRE

    Hojnik, Mitja

    2016-01-01

    V današnjem času, ko se trgi dramatično spreminjajo in se konkurenti v poslovnem svetu dnevno soočajo z velikimi izzivi, kot so globalizacija, rastoča konkurenca, zasičen trg in visoka pričakovanja ter želje strank, je izrazito pomembno, da podjetje nameni veliko pozornosti kakovostnim odnosom s strankami. Z dobrimi odnosi lahko podjetje računa na dolgoročno sodelovanje, zadovoljno in lojalno stranko in konec koncev tudi na finančno korist. Posledično si lahko s tem ustvari veliko konkuren...

  16. Salesforce CRM the definitive admin handbook

    CERN Document Server

    Goodey, Paul

    2013-01-01

    A practical guide which will help to discover how to setup and configure the Salesforce CRM application. It offers solutions and practical examples on how to further improve and maintain its functionality with clear systematic instructions. Being highly organized and compact, this book contains detailed instructions with screenshots, diagrams, and tips that clearly describe how you can administer and configure complex Salesforce CRM functionality with absolute ease.This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and s

  17. MICROSOFT DYNAMICS CRM IN CISCO IP TELEFONIJA

    OpenAIRE

    Knez, Margareta

    2011-01-01

    Microsoft Dynamics CRM je le ena od mnogih rešitev CRM, ki se iz dneva v dan bolj izpopolnjuje in postaja prijaznejša za uporabnike. Na trgu je še mnogo drugih konkurenčnih rešitev programskega orodja CRM. Tako je tudi Ciscova IP-telefonija le ena od mnogih ponudnikov te tehnologije. IP-telefonija bo počasi spodrinila navadno telefonsko linijo, saj je veliko cenejša in ponuja še mnogo dodatnih funkcionalnosti. Le lepa beseda in dobra komunikacija sta potrebni, da stranko zadovoljimo in...

  18. Efeito da fumaça de cigarro nas propriedades físicas e químicas do esmalte e dentina e na resistência de união à resina composta utilizando diferentes sistemas adesivos = : Effect of cigarette smoke on the physical and chemical properties of the enamel and dentin and bond strength to resin composite using different adhesive systems

    OpenAIRE

    Jéssica Dias Theobaldo

    2015-01-01

    Resumo: Este estudo avaliou o efeito da fumaça do cigarro nas propriedades físico-químicas da estrutura dental e na resistência de união à resina composta utilizando diferentes sistemas adesivos, em dois estudos. O objetivo do Estudo 1 foi avaliar a influência da exposição à fumaça (20 cigarros/dia, durante 5 dias) e da ciclagem de pH (8 dias) na composição química e na dureza superficial e sub-superficial do esmalte dental. Foram utilizados 40 fragmentos dentais bovinos (esmalte e dentina), ...

  19. Avaliação do desempenho operacional de um sistema de ultrafiltração para tratamento de água utilizando um coagulante inorgânico e um derivado de tanino

    OpenAIRE

    Jacques Lara Bidone Filho

    2016-01-01

    Novas tecnologias para o tratamento de água potável vêm sendo empregadas na medida em que a utilização de sais de alumínio tem apresentado correlação com doenças de envelhecimento mental nos seres humanos. Os coagulantes orgânicos de origem vegetal podem substituir de forma satisfatória estes sais no tratamento convencional de água potável. A utilização de processos combinados utilizando membranas de ultrafiltração com coagulação é uma alternativa aos métodos convencionais de potabilização. C...

  20. SOCIAL CRM FOR CUSTOMER KNOWLEDGE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Dorota Buchnowska

    2014-12-01

    Full Text Available The recent development and expansion of Web 2.0 technologies have created remarkable opportunities for Customer Knowledge Management (CKM. The goals of this paper are to analyze how organizations can apply Social CRM (social technologies integrated with traditional CRM systems systems for CKM and to investigate what benefits they may derive from the use of social technologies. To achieve these objectives, the article shows the concept of Social CRM, differences between CRM and SCRM, and a review of CKM models presented in the literature. Then, there are indicated the possibilities of using SCRM solutions in the processes of customer knowledge management, and there are presented examples of the use of different types of social media in the management of different types of customer knowledge.

  1. Effectiveness of CRM in HAAGA-HELIA

    OpenAIRE

    Hirvonen, Hanna-Reetta; Ify, Kingsley John

    2011-01-01

    This was a project organized and supervised by HAAGA-HELIA University of Applied Sciences to enhance the international students’ employment rate through work pair model (an international student and Finnish student working together), and the project was done by two students from different majors. The thesis task was to revive, create and strengthen the use of customer relationship management (CRM) in HAAGA-HELIA. The main aim of the project was to examine the effectiveness of CRM in HAAGA-HEL...

  2. Mobile Marketing as a strategy in CRM

    OpenAIRE

    Goossens, Peter

    2011-01-01

    Mobile marketing is a young and still developing strategy in marketing. It thanks its creation and rapid evolution to the growth of mobile devices, such as mobile phones and tablets. This paper's research question, "can mobile marketing be used as a strategy in CRM?" investigates the strength of mobile marketing, its application and use by marketers as their sole or part of their marketing campaign and as strategy in customer relationship management (CRM). The two main components of the resea...

  3. Avaliação da aptidão agrícola das terras como subsídio ao assentamento de famílias rurais, utilizando sistemas de informações geográficas

    Directory of Open Access Journals (Sweden)

    Elisângela Benedet da Silva

    2010-12-01

    Full Text Available Os assentamentos rurais no Brasil foram criados para responder a pressões localizadas e estão marcados pela falta de planejamento prévio de implantação e diagnóstico dos recursos naturais relativos a aptidão agrícola, distribuição das classes de relevo, hidrografia, vegetação e mecanismos de apoio. O objetivo desta pesquisa foi avaliar a aptidão agrícola das terras destinadas ao assentamento de famílias rurais do Instituto Nacional de Colonização e Reforma Agrária (INCRA, aplicando o Sistema de Avaliação da Aptidão Agrícola das Terras (SAAT associado a um Sistema de Informações Geográficas (SIG no Projeto de Assentamento Eldorado dos Carajás (PAEC, localizado no município de Lebon Régis/SC. No desenvolvimento da pesquisa, optou-se por utilizar mapas temáticos em sistemas de informações geográficas (SIG para armazenar e integrar os dados espaciais. O uso do SIG permitiu a análise e integração dos temas com significativa redução de tempo e subjetividade nos cruzamentos. O uso do método forneceu duas respostas básicas ao planejamento de uso dos recursos naturais das áreas rurais: as classes de aptidão agrícola, apontando os principais fatores limitantes e a viabilidade de melhoramento das terras no nível tecnológico B; e, quando confrontado com os mapas temáticos e os dados cadastrais do assentamento, revelou as regularidades e irregularidades no uso das terras em cada parcela imobiliária.

  4. Modelo de recolección de residuos sólidos botellas plásticas y latas utilizando como aliado el sistema de transporte masivo en Bogotá

    OpenAIRE

    Blanco Briceño, María Camila; García Jimenez, Giovanny

    2014-01-01

    En las grandes ciudades, la disposición de residuos se ha convertido en un problema ambiental de magnitud mundial con impacto negativo por el manejo inadecuado de los residuos sólidos diarios. El propósito es utilizar el sistema de transporte publico de Bogotá (Transmilenio) como punto de recolección de botellas plásticas y latas, para crear un proyecto de responsabilidad ambiental el cual tendrá resultados positivos a nivel cultural, social, y a largo plazo, financieramente. A trav...

  5. Quantificação da interferência do cliente em projetos de grande porte : um método de modelagem utilizando dinâmica dos sistemas

    OpenAIRE

    Enger, Eric Rangel

    2010-01-01

    A Dinâmica dos Sistemas vem expandindo seu leque de aplicações por diversas áreas do conhecimento humano, dentre as quais está a Administração de Empresas. Este trabalho mostra que esta disciplina pode ser utilizada como uma ferramenta que fornece subsídios para negociações post mortem de projetos de grande porte. Dentro deste âmbito, o ponto principal é avaliar qual foi a influência do comportamento do cliente no resultado final do projeto. Interferências do tipo: ingerê...

  6. Modelagem do sistema de resfriamento por imersão de carcaças de frangos utilizando redes neurais artificiais - DOI: 10.4025/actascitechnol.v31i2.3358

    Directory of Open Access Journals (Sweden)

    Túlio Klassen

    2009-06-01

    Full Text Available A modelagem matemática fenomenológica do processo de resfriamento de carcaças de frango em chillers é complexa pela quantidade de variáveis que interferem no processo, além de tratar de um problema que envolve transferência de calor e de massa em regime transeniente. Uma alternativa para modelar este tipo de sistema é o emprego de Redes Neurais Artificiais. Neste trabalho foram investigadas diversas estruturas de redes com uma camada intermediária para modelar o processo de resfriamento de frangos. Foram testadas diferentes arquiteturas alterando os números de neurônios das camadas de entrada e intermediária. Foram utilizados dados coletados na empresa Sadia–Toledo, Estado do Paraná, para treinamento e validação das redes. As variáveis de entrada da rede eram: massa da carcaça, temperatura antes do resfriamento, temperatura da camisa de propilenoglicol, vazão de água em cada módulo, tempo de residência e temperatura da água de renovação; a temperatura do frango na saída do último tanque de resfriamento era a variável de saída. Os resultados obtidos mostraram que as redes representam apropriadamente o processo e que a rede com estrutura 8-24-1 foi a que melhor modelou o sistema investigado.

  7. Sistema de Reconocimiento de Caracteres Orientado a Sistemas Android

    OpenAIRE

    Segura Morales, Oriol; Universitat Autònoma de Barcelona. Escola d'Enginyeria

    2014-01-01

    Este proyecto trata sobre un sistema de reconocimiento de caracteres que se implementa para sistemas Android en forma de aplicación para móvil y Tablet. La aplicación está orientada para que los niños aprendan a escribir de una forma más amena. El sistema utiliza el patrón de diseño Modelo-Vista-Controlador para separar la lógica del sistema de la interfaz visual. En la interfaz, el sistema pide que se escriba un carácter utilizando la pantalla táctil y una vez el usuario lo ha escrito el sis...

  8. Evaluación de la representación de un sistema convectivo de mesoescala utilizando el modelo RAMS The representation of a mesoscale convective system using RAMS model

    Directory of Open Access Journals (Sweden)

    Juan José Ruiz

    2006-12-01

    Full Text Available En este trabajo se evalúa la capacidad del modelo RAMS en representar un sistema convectivo en mesoescala asociado con la ocurrencia de una intensa corriente en chorro en capas bajas. Para realizar la verificación y debido a las limitaciones de la red observacional operativa, se propone aquí la utilización de productos derivados de sensores remotos de microondas pasivas y activas. También se efectúa un análisis del entorno en escala sinóptica de este evento, con énfasis en el análisis de la evolución de la inestabilidad convectiva y la convergencia en capas bajas. El modelo representa correctamente la circulación de mayor escala, y también simula adecuadamente la precipitación total acumulada. No obstante en las resoluciones utilizadas el modelo presenta dificultad en representar la estructura interna del sistema convectivo. Se considera que la estrategia adoptada para analizar el desempeño del modelo, es útil para identificar los mayores problemas en la reproducción de la distribución de precipitación asociada al sistema convectivo y su ubicación y consecuentemente, para establecer pautas para una mejora de la predicción de los mismos.This work concentrates in the evaluation of RAMS model's representation of a mesoscale convective system associated with a strong low level jet event. Diverse products derived from satellite data are used to measure precipitation amounts and to characterize the system internal structure. The synoptic environment associated to system genesis and growing stages is also analyzed through the description of mechanisms favoring both, convective instability and low level convergence. RAMS model correctly represents the environmental conditions where the system develops, the accumulated precipitation fields and precipitation rates at particular moments when precipitation radar data were available. However the model fails to capture the stratiform precipitation area behind the convective one. It is

  9. Análise de um sistema de aquecimento de água para residências rurais, utilizando energia solar A water heating system analysis for rural residences, using solar energy

    Directory of Open Access Journals (Sweden)

    Luiz H. Basso

    2010-02-01

    Full Text Available A conscientização da importância do meio ambiente tem incentivado o estudo de novas fontes energéticas renováveis e menos poluentes. Dentre essas fontes, a energia solar destaca-se por ser perene e limpa. A utilização da energia solar em sistemas de aquecimento de água residencial rural pode colaborar com a economia de energia elétrica, base da matriz energética brasileira. Conhecer os fatores que influenciam na operação de um sistema de aquecimento de água por energia solar é importante na determinação de sua viabilidade técnica, visando a sua difusão em residências rurais. Para tanto, construiu-se um protótipo, no câmpus da Faculdade Assis Gurgacz, em Cascavel - PR, com características similares a um equipamento utilizado em residências para dois habitantes, para funcionar com circulação natural ou termossifão e sem auxílio de sistema de aquecimento complementar. O equipamento mostrou-se viável tecnicamente, alcançando a temperatura mínima para banho de 35 °C, sempre que a radiação solar foi superior a 3.500 Wh m-2, o que aconteceu para a maioria dos dias estudados.The awareness of the importance of the environment has stimulated the study of new renewed energy sources and less pollutant. Amongst these sources, solar energy stands alone for being perennial and clean. The use of solar energy in systems of agricultural residential water heating, can complement the economy of electric energy, base of the Brazilian energy matrix. Knowing the factors that influence the operation of a system of water heating by solar energy is important in determining their technical viabilities targeting their distribution in agricultural residences. To evaluate equipment of water heating for solar energy, a prototype was constructed in the campus of Assis Gurgacz College, in Cascavel,State of Paraná, Brazil, with similar characteristics to equipment used in residences for two inhabitants, to function with natural circulation or

  10. Application of neural networks in CRM systems

    Directory of Open Access Journals (Sweden)

    Bojanowska Agnieszka

    2017-01-01

    Full Text Available The central aim of this study is to investigate how to apply artificial neural networks in Customer Relationship Management (CRM. The paper presents several business applications of neural networks in software systems designed to aid CRM, e.g. in deciding on the profitability of building a relationship with a given customer. Furthermore, a framework for a neural-network based CRM software tool is developed. Building beneficial relationships with customers is generating considerable interest among various businesses, and is often mentioned as one of the crucial objectives of enterprises, next to their key aim: to bring satisfactory profit. There is a growing tendency among businesses to invest in CRM systems, which together with an organisational culture of a company aid managing customer relationships. It is the sheer amount of gathered data as well as the need for constant updating and analysis of this breadth of information that may imply the suitability of neural networks for the application in question. Neural networks exhibit considerably higher computational capabilities than sequential calculations because the solution to a problem is obtained without the need for developing a special algorithm. In the majority of presented CRM applications neural networks constitute and are presented as a managerial decision-taking optimisation tool.

  11. CRM ADOPTION IN A HIGHER EDUCATION INSTITUTION

    Directory of Open Access Journals (Sweden)

    Guy-Emmanuel Rigo

    2016-04-01

    Full Text Available More and more organisations, from private to public sectors, are pursuing higher levels of customer satisfaction, loyalty and retention. With this intent, higher education institutions (HEI have adopted CRM – Customer Relationship Management. In order to analyse some of the interesting aspects of this phenomenon n, we conducted an action research in a European Institute. The main research question we answered is “how to adopt a CRM strategy in a Higher Education Institution?” Some of the main findings of this study are (1 even though HEI’s main customer is the student, there are others stakeholders that a CRM project must consider; (2 universities can use their internal resources to implement a CRM project successfully; and (3 using Agile software methodology is an effective way to define clearer, more objective and more assertive technical requirements which result in a CRM software that meet send user’s expectations and organizational strategic goals. These findings can help other HEIs

  12. Avaliação do comportamento hidrodinâmico de reator anaeróbio de manta de lodo e fluxo ascendente com diferentes configurações do sistema de distribuição do afluente utilizando fluidodinâmica computacional

    Directory of Open Access Journals (Sweden)

    Diego Bongiorno Cruz

    Full Text Available RESUMO Compreender o comportamento hidrodinâmico de reatores biológicos pode auxiliar na detecção de problemas associados a falhas operacionais e de projeto, situações que prejudicam a eficiência do tratamento. Neste artigo, realizaram-se simulações da fluidodinâmica computacional (CFD de escoamento de duas fases sólida-líquida de um reator anaeróbio de manta de lodo e fluxo ascendente (UASB, em escala piloto (160 L, com tempo de detenção hidráulica (TDH de 10 h e vazão de 16 L.h-1. Um modelo Euler-Euler simplificado foi formulado para simular o comportamento hidrodinâmico da zona de reação, influenciada pela configuração do sistema de distribuição do afluente. Foram avaliadas quatro configurações do sistema de distribuição do afluente no reator: uma entrada na parte central (1 e duas entradas centrais (2, de fluxo ascendente; duas entradas nas laterais (3, de fluxo radial; e três entradas de fluxo descendente (4, utilizando geometrias bidimensionais e tridimensionais para verificar a formação de zonas mortas, curtos-circuitos hidráulicos e caminhos preferenciais. As melhores características hidrodinâmicas e a melhor distribuição do afluente foram verificadas na configuração 4, com melhor perfil de mistura do lodo com a fase líquida, na comparação com as demais configurações. Foi notada formação de vórtices na parte inferior do reator com maior concentração do lodo anaeróbio nessa configuração e de caminhos preferenciais nas laterais do reator na configuração 3, indicando mistura ineficiente do afluente com o lodo anaeróbio. O modelo demonstrou que a configuração do sistema de distribuição do afluente influencia significativamente o comportamento hidrodinâmico do reator UASB.

  13. Gestão operacional da coleta seletiva de resíduos sólidos urbanos: abordagem utilizando um sistema de apoio à decisão Operational management of solid waste selective collection: an approach using decision support system

    Directory of Open Access Journals (Sweden)

    Eugênio de Oliveira Simonetto

    2006-12-01

    Full Text Available O trabalho apresenta a concepção, modelagem e implementação de um sistema de apoio à decisão aplicado ao planejamento operacional da coleta seletiva de resíduos sólidos (SCOLDSS, o qual tem por funcionalidade principal a geração de alternativas ao processo decisório no que se refere à: a alocação de veículos para a coleta seletiva, bem como determinação do roteiro a ser percorrido; e b determinação da quantidade diária de resíduos sólidos a ser enviada a cada unidade de triagem, de modo a evitar o desperdício de mão-de-obra e reduzir a quantidade de resíduos enviada aos aterros sanitários. Para seu desenvolvimento, foi utilizada a combinação de técnicas advindas da Pesquisa Operacional, quais sejam: a simulação de eventos discretos e algoritmos/heurísticas para o problema da alocação e roteamento de veículos. Para a validação do SCOLDSS, foram utilizados dados da coleta seletiva de um município do Rio Grande do Sul. É também apresentado um estudo de caso utilizando dados reais da coleta seletiva, no qual são apresentados os resultados gerados pelo sistema, bem como resultados comparados ao sistema atualmente utilizado no processo de coleta seletiva do município.A decision support system (DSS for modeling and solving the recyclable waste collection operational planning is presented. The computer system has the following objectives: a to define the vehicles' allocation and routing; b to determine the quantity of solid waste to be sent to each waste recyclable trial unit; and c to generate operational scenarios to be taken into account in the decision process. To accomplish such objectives the DSS employs two well-known operation research techniques, namely simulation and assignment/VRP algorithms. We also present a computational study with real-life data from the solid waste collection in Porto Alegre, Brazil, in which we show that the results provided by the computational system outperforms the operation

  14. Modelagem do sistema de resfriamento por imersão de carcaças de frangos utilizando redes neurais artificiais = Modeling of the poultry carcass immersion chilling system using artificial neural networks

    Directory of Open Access Journals (Sweden)

    Túlio Klassen

    2009-04-01

    Full Text Available A modelagem matemática fenomenológica do processo de resfriamento decarcaças de frango em chillers é complexa pela quantidade de variáveis que interferem no processo, além de tratar de um problema que envolve transferência de calor e de massa em regime transeniente. Uma alternativa para modelar este tipo de sistema é o emprego deRedes Neurais Artificiais. Neste trabalho foram investigadas diversas estruturas de redes com uma camada intermediária para modelar o processo de resfriamento de frangos. Foram testadas diferentes arquiteturas alterando os números de neurônios das camadas de entrada e intermediária. Foram utilizados dados coletados na empresa Sadia–Toledo, Estado do Paraná, para treinamento e validação das redes. As variáveis de entrada da rede eram: massa da carcaça, temperatura antes do resfriamento, temperatura da camisa de propilenoglicol,vazão de água em cada módulo, tempo de residência e temperatura da água de renovação; a temperatura do frango na saída do último tanque de resfriamento era a variável de saída. Os resultados obtidos mostraram que as redes representam apropriadamente o processo e que arede com estrutura 8-24-1 foi a que melhor modelou o sistema investigado.The process of cooling chicken carcasses by immersing themin mixture of cold water and ice (chillers is complex. It is very difficult to represent it by a transport phenomenon model. In this work, artificial neural networks were used with an intermediary layer in the description and modeling of the cooling process of chickens.Different architectures of the neural network were tested, altering the numbers of input and hidden units. Data supplied by the Sadia-Toledo Company were used for training and validation of the neural networks. The input variables selected for the model were thefollowing: carcass weight, initial temperature, propylene glycol temperature with external circulation, water flow rate of water in each tank, renewal

  15. Modelación y análisis del sistema de subtransmisión a 69 KV de la Empresa Eléctrica Regional El Oro S.A. utilizando el Sistema de Información Geográfica GIS

    OpenAIRE

    Martínez Minga, Róger Alex; Valdiviezo Reyes, Ronald Enrique

    2008-01-01

    El presente trabajo de tesis fue orientado y desarrollado para el Sistema de Subtransmisión a 69 Kv de la Empresa Eléctrica Regional El Oro S.A., y analiza temáticas tales como: procesamiento de información en sistemas GIS, simulación de flujos de potencia, análisis de pérdidas técnicas, determinación de precios unitarios de unidades de obra constructiva, junto con la respectiva valoración de las líneas de subtransmisión, y finalmente, la elaboración de un plan de expansión para dicho sistema...

  16. Descrição da distribuição diamétrica de sistemas agrossilvipastoris utilizando as funções Weibull e hiperbólica

    Directory of Open Access Journals (Sweden)

    Daniel Henrique Breda Binoti

    2012-04-01

    Full Text Available Foram objetivos deste estudo ajustar e avaliar diferentes formas da função Weibull e hiperbólica para descrição da estrutura diamétrica de sistemas agrossilvipastoris. O componente florestal foi estabelecido com clones de híbridos de eucalipto no espaçamento 10 x 4 m, visando à produção de madeira para energia e serraria. Nas entrelinhas houve o plantio de culturas anuais, como o arroz no primeiro ano e a soja no segundo. A partir do ano seguinte ocorreu a formação de pastagens de braquiária, manejadas para engorda de gado de corte. Testaram-se as duas funções com três parâmetros, dois parâmetros e parâmetro de locação como diâmetro mínimo e truncada à direita. A aderência da função aos dados foi avaliada pelo teste de Kolmogorov-Smirnorv. As funções também foram avaliadas pela Soma de Quadrados de Desvios (SQD e pela análise gráfica entre valores observados e estimados. Os resultados indicaram a possibilidade do uso das funções para descrição da distribuição diamétrica de povoamentos desbastados.

  17. The Randomized CRM: An Approach to Overcoming the Long-Memory Property of the CRM.

    Science.gov (United States)

    Koopmeiners, Joseph S; Wey, Andrew

    2017-01-01

    The primary object of a Phase I clinical trial is to determine the maximum tolerated dose (MTD). Typically, the MTD is identified using a dose-escalation study, where initial subjects are treated at the lowest dose level and subsequent subjects are treated at progressively higher dose levels until the MTD is identified. The continual reassessment method (CRM) is a popular model-based dose-escalation design, which utilizes a formal model for the relationship between dose and toxicity to guide dose finding. Recently, it was shown that the CRM has a tendency to get "stuck" on a dose level, with little escalation or de-escalation in the late stages of the trial, due to the long-memory property of the CRM. We propose the randomized CRM (rCRM), which introduces random escalation and de-escalation into the standard CRM dose-finding algorithm, as well as a hybrid approach that incorporates escalation and de-escalation only when certain criteria are met. Our simulation results show that both the rCRM and the hybrid approach reduce the trial-to-trial variability in the number of cohorts treated at the MTD but that the hybrid approach has a more favorable tradeoff with respect to the average number treated at the MTD.

  18. MS CRM 3.0 Dymamics SBS

    OpenAIRE

    Salmensuu, Jussi

    2008-01-01

    Tämä opinnäytetyö käsittelee kuinka Microsoftin Customer Relationship Management (CRM) 3.0 SBS toimisi Primanet Oy:lle, joka on pieni IT-ylläpitoa ja - palveluja tarjoava yritys. Opinnäytetyön tavoitteena oli luoda testiympäristö, joka kattaisi CRM - järjestelmän testaamisen seuraavin osa-aluein: toimeksiantojen käsittely, asiakastietokannan luominen ja ylläpitäminen, työjonojen hallinta ja niihin liittyvät toiminnot. Primanet Oy päätti lähteä kokeilemaan CRM -järjestelmän soveltuvuutta, kosk...

  19. Spectrum of mutations in CRM-positive and CRM-reduced hemophilia A

    Energy Technology Data Exchange (ETDEWEB)

    McGinniss, M.J.; Kazazian, H.H. Jr.; Bi, L.; Antonarakis, S.E. (John Hopkins Univ., Baltimore, MD (United States)); Hoyer, L.W. (American Red Cross Blood Services, Rockville, MD (United States)); Inaba, H. (Tokyo Medical College (Japan))

    1993-02-01

    Hemophilia A is due to the functional deficiency of factor VIII (FVIII, gene locus F8C). Although half the patients have no detectable FVIII protein in their plasma, the more rare patients ([approximately]5%) have normal levels of a dysfunctional FVIII and are termed cross-reacting material (CRM)-positive. More commonly ([approximately]45%), patients have plasma FVIII protein reduced to an extent roughly comparable to the level of FVIII activity and are designated CRM-reduced. We used denaturing gradient gel electrophoresis to screen for mutations within the F8C gene of 11 patients (6CRM-positive, 5 CRM-reduced) and identified 9 different mutations in 9 patients after analyses of all 26 exons, the promoter region, and the polyadenylation site. Six mutations have not been described previously. Five weree missense (Ser289Leu, Ser558Phe, Val634Ala, Val634Met, Asn1441Lys), and the sixth was a 3-bp deletion ([Delta]Phe652). A review of the literature and the assay of FVIII antigen in 5 hemophilia A patients with previously identified missense mutations from this laboratory yielded a total of 20 other unique CRM-reduced and CRM-positive mutations. Almost all CRM-positive/reduced mutations (24/26) were missense, and many (12/26) occurred at CpG dinucleotides. We examined 19 missense mutation for evolutionary conservation using the portions of the porcine and murine F8C sequences that are known, and 18/19 amino acid residue altered by mutation in these patients wer conserved. Almost 50% of mutations (11/26) clustered in the A2 domain, suggesting that this region is critical for the function of FVIII. The results indicate a nonrandom distribution of mutations and suggest that mutations in a limited number of FVIII regions may cause CRM-positive and CRM-reduced heomphilia A. 48 refs., 1 fig., 1 tab.

  20. Cloud CRM: State-of-the-Art and Security Challenges

    OpenAIRE

    Amin Shaqrah

    2016-01-01

    Security undoubtedly play the main role of cloud CRM deployment, since the agile firms utilized cloud services in the providers infrastructures to perform acute CRM operations. In this paper researcher emphasis on the cloud CRM themes, security threads the most concern. Some aspects of security discussed concern on deployment the cloud CRM like: Access customers’ database and control; secure data transfer over the cloud; trust among the enterprise and cloud service provider; confidentiality, ...

  1. Nástroje CRM v bankovnictví

    OpenAIRE

    Petrová, Barbora

    2008-01-01

    Annotation This thesis is concerned with CRM approach - Customer relationship management. CRM covered new marketing methods, that are focused on client's needs rather than on product push strategy. Thanks to sophisticated data analysis clients are addressed with offers, that come up to their current needs. Thesis explains basic terms connected to CRM strategy, different sorts and its components. CRM concept is apllied on the banking area using the example of czech commercial bank.

  2. Advanced CRM training for instructors and evaluators

    Science.gov (United States)

    Taggart, William R.

    1991-01-01

    It is seen that if the maximum operational benefit of crew resource management (CRM) is to be achieved, the evaluator group is the principal key and specialized training that is ongoing is necessary for this group. The training must be customized to fit the needs of a particular organization, and the training must address key topical issues that influence organizational dynamics. Attention is given to the use of video and full length scripted NASA research LOFTS, behavioral markers and debriefing skills, the importance of policy and written CRM standards, and line oriented simulations debriefing performance indicators.

  3. Implementing SaaS Solution for CRM

    Directory of Open Access Journals (Sweden)

    Adriana LIMBASAN

    2011-01-01

    Full Text Available Greatest innovations in virtualization and distributed computing have accelerated interest in cloud computing (IaaS, PaaS, SaaS, aso. This paper presents the SaaS prototype for Customer Relationship Management of a real estate company. Starting from several approaches of e-marketing and SaaS features and architectures, we adopted a model for a CRM solution using SaaS Level 2 architecture and distributed database. Based on the system objective, functionality, we developed a modular solution for solve CRM and e-marketing targets in real estate companies.

  4. TEMPERATURE AND HEAT FLOW WHEN TAPPING OF THE HARDENED STEEL USING DIFFERENT COOLING SYSTEMS TEMPERATURA Y FLUJO DE CALOR AL ROSCAR CON MACHOS ACERO ENDURECIDO UTILIZANDO DIVERSOS SISTEMAS DE LUBRICACIÓN

    Directory of Open Access Journals (Sweden)

    Lincoln Cardoso Brandão

    2009-08-01

    Full Text Available Machining hardened steels has always been a great challenge in metal cutting, particularly for tapping operations. In the present paper, temperature was assessed when tapping hardened AISI H13. Dry machining and two cooling/lubrication systems were used: flooded and minimum quantity of fluid (MQF with 20ml/h, both using mineral oil. The tapping operation was performed on 100 x 40 mm, 14 mm thick workpieces with 55 HRc. An implanted thermocouple technique was used for temperature measurement at distances very close to the highest thread diameter (at 0.1, 2.5 and 5.0 mm. Three thermocouples were used for each distance along the workpiece diameter at 3.0, 7.0 and 11.0 mm from the tap entrance. Measurements were replicated twice for each condition tested. An analytical theoretical heat conduction model was used to evaluate the temperature at the tool-workpiece interface and determine the heat flow and convection coefficient. The smallest temperature increase and heat flow were observed when using the flooded system, followed by the MQF, compared to the dry condition. The effect was directly proportional to the amount of lubricant applied, as well as with the MQF system, when compared to dry cutting.Trabajar los aceros endurecidos siempre ha sido un desafío para el corte de metales, particularmente en las operaciones de roscado. En el presente trabajo se mide la temperatura del acero AISI H13 endurecido, realizándose ensayos sin lubricación (seco y dos sistemas con lubricación: aceite lubricante en grandes cantidades y mínima cantidad de líquido (minimum quantity of fluid MQF a 20 ml/h, en ambos casos se utilizó aceite integral mineral. El roscado se realiza sobre probetas de prueba de 100 x 40 mm con 14mm de espesor y dureza de 55 HRc. Para medir la temperatura se utiliza la técnica de termocuplas situadas muy próximas al diámetro mayor del hilo de rosca (a 0.1, 2.5 y 5 mm de distancia. Se utiliza tres termocuplas a lo largo del espesor de

  5. Conformación de proyectos de gestión tecnológica en distribución eléctrica, utilizando dinámica de sistemas y algoritmos genéticos

    Directory of Open Access Journals (Sweden)

    Ana L. Pérez

    2006-07-01

    Full Text Available Se presenta un desarrollo metodológico, que complementa otras metodologías de gestión, mediante el cual, a partir de la identificación de acciones de mejoramiento de unidades de gestión tecnológica, se avanza hacia una conformación de proyectos que mejoran la productividad y competitividad de empresas de distribución eléctricas. Se configura un portafolio de proyectos que son objeto de un proceso de priorización, primero por su potencial impacto en el posicionamiento de la organización en el mercado, y luego por su desempeño en escenarios probables, condicionados dinámicamente por la demanda, la regulación y los referentes tecnológicos. El resultado queda para que el nivel decisorio de la organización realice una priorización final con criterios de costo, tiempo y complejidad de su implementación. Se ilustra el desarrollo de un software que, con base en una combinación de técnicas de dinámica de sistemas y algoritmos genéticos, permite conformar, priorizar y monitorear los proyectos.With the aim of enhancing productivity and competitiveness of electric utilities, a methodology to conform projects derived from amounts of improving actions for technology management units is presented. A portfolio of projects is configured and then they are prioritized firstly by their impact on the market positioning of the utility and secondly by their performance facing likely scenarios, dynamically conditioned by demand, regulation and technology paths. One software based on system dynamics and genetic algorithms that permits to conform, prioritize and monitor the projects, is presented

  6. The Implementation of CRM at FISC Norfolk Detachment Philadelphia

    Science.gov (United States)

    2003-06-01

    Customer Relationship Management system. [28] If FISC decides to implement a CRM system, the decision will impact the duties of the...distribution is unlimited 12b. DISTRIBUTION CODE 13. ABSTRACT (maximum 200 words) Customer Relations Management ( CRM ) can be defined in many ways. In...Norfolk Philadelphia Mission Statement. 15. NUMBER OF PAGES 91 14. SUBJECT TERMS Customer Relations Management System, CRM ,

  7. Exploring the Importance of Knowledge Management for CRM Success

    OpenAIRE

    Aurora Garrido-Moreno; Antonio Padilla-Meléndez; Ana Rosa Del Águila-Obra

    2010-01-01

    After reporting a literature review on Customer Relationship Management (CRM) and knowledge management, some important issued arise, in particular related to the lack of success of CRM strategies implementation. The paper contributes to this proposing an integrated model of CRM success taking into account complementary factors such as organizational factors, technology, knowledge management and customer orientation.

  8. CRM Implementation in Nonprofits: An Analysis of the Success Factors

    Science.gov (United States)

    Grattan, Kelly E.

    2012-01-01

    Constituent Relationship Management ("CRM") is defined as an organization-wide strategy designed to enable the organization to better manage, track and steward its constituents. CRM has benefited for-profit enterprises for nearly three decades. In the nonprofit sector, the concept of CRM is fairly new. Despite the increase in CRM…

  9. An empirical study into the foundations of CRM success

    NARCIS (Netherlands)

    Peelen, E.; Montfort, van K.; Beltman, R.; Klerkx, A.

    2009-01-01

    Customer Relationship Management (CRM) has attracted the attention of both marketing practitioners and researchers over the last decade. Significant progress has been made in identifying and researching the components of CRM individually and in the design of a strategic framework. The role of CRM

  10. Discussion on CRM applications in irradiation processing enterprise

    International Nuclear Information System (INIS)

    Liu Zhiling; Tang Yuxin; Xiao Rong; Cao Qingsui

    2006-01-01

    The necessity of customer relationship management (CRM) in irradiation processing enterprises is discussed on the basis of the competition status of irradiation industry and the CRM framework. In the meantime, an idiographic method of how to create the CRM system is put forward aimed at the present situation of irradiation industry. (authors)

  11. A proposed Framework for CRM On-Demand System Evaluation : Evaluation Salesforce.com CRM and Microsoft Dynamics Online

    OpenAIRE

    Özcanli, Can

    2012-01-01

    Customer Relationship Management has been an integral part of the enterprise since two decades. Today, enterprises that focus on customer satisfaction need to manage their relationships with their customers effectively. This demand has allowed software vendors to create CRM solutions. The technology and broadband advancement allowed the CRM vendors to enhance their product portfolio by developing web-based CRM systems, in addition to their CRM on-premise solutions. These vendors adopted the b...

  12. Diagnóstico de virus respiratorios utilizando un sistema automatizado de PCR múltiples (FilmArray y su comparación con métodos convencionales

    Directory of Open Access Journals (Sweden)

    Débora N Marcone

    2015-03-01

    Full Text Available Las infecciones respiratorias agudas producen una importante morbimortalidad y comúnmente son causadas por virus. En Argentina, los programas de vigilancia epidemiológica se basan en la detección de antígenos virales por inmunofluorescencia (IF, aunque es bien conocido que los métodos moleculares son más sensibles. El panel respiratorio (PR FilmArray (PR-FilmArray es un equipo comercial automatizado de PCR múltiples que detecta 17 virus respiratorios y 3 bacterias, en un sistema cerrado que requiere 5 min de procesamiento y una 1 h de instrumentación. Se evaluó un total de 315 muestras respiratorias de niños menores de 6 años con infecciones respiratorias agudas por IF para 8 virus respiratorios y por RT-PCR para rinovirus. Posteriormente, estas muestras se estudiaron con el PR-FilmArray. La frecuencia de positividad al considerar los 9 virus estudiados por IF y RT-PCR fue del 75 %; por PR-FilmArray fue del 92 %. El porcentaje de acuerdo positivo entre ambas metodologías fue del 70,5 % y el de acuerdo negativo fue del 99,6 % (intervalo de confianza 95 %: 65,5-75,1 y 99,2-99,8, respectivamente. El PR-FilmArray permitió obtener un mayor diagnóstico positivo (97 % y detectó otros virus, como los coronavirus NL63, 229E, OC43 y HKU1 (10 % y los bocavirus (18 %. Además, permitió identificar coinfecciones múltiples (39 % con 2, 3, 4 y hasta 5 virus. Actualmente, la IF continúa siendo el método más utilizado en los países latinoamericanos para el diagnóstico de virus respiratorios por su bajo costo, por su capacidad para procesar un alto número de muestras simultáneamente y porque los resultados de los virus más frecuentes están disponibles en 5 h. Sin embargo, la futura incorporación de métodos moleculares aumentaría notablemente la capacidad diagnóstica.

  13. Field test of coordinated ramp metering (CRM).

    Science.gov (United States)

    2017-03-15

    This project has focused on field implementation and testing of a Coordinated Ramp Metering (CRM) algorithm at California State Route 99 : Northbound corridor in Sacramento between Calvine Road and the SR50 interchange after 12th Ave. It is a 9 mile ...

  14. NESDIS OSPO Data Access Policy and CRM

    Science.gov (United States)

    Seybold, M. G.; Donoho, N. A.; McNamara, D.; Paquette, J.; Renkevens, T.

    2012-12-01

    The Office of Satellite and Product Operations (OSPO) is the NESDIS office responsible for satellite operations, product generation, and product distribution. Access to and distribution of OSPO data was formally established in a Data Access Policy dated February, 2011. An extension of the data access policy is the OSPO Customer Relationship Management (CRM) Database, which has been in development since 2008 and is reaching a critical level of maturity. This presentation will provide a summary of the data access policy and standard operating procedure (SOP) for handling data access requests. The tangential CRM database will be highlighted including the incident tracking system, reporting and notification capabilities, and the first comprehensive portfolio of NESDIS satellites, instruments, servers, applications, products, user organizations, and user contacts. Select examples of CRM data exploitation will show how OSPO is utilizing the CRM database to more closely satisfy the user community's satellite data needs with new product promotions, as well as new data and imagery distribution methods in OSPO's Environmental Satellite Processing Center (ESPC). In addition, user services and outreach initiatives from the Satellite Products and Services Division will be highlighted.

  15. Modelagem para o dimensionamento de um sistema de microirrigação utilizando microtubos ramificados Modeling for the design of a micro-irrigation system using branched microtubes

    Directory of Open Access Journals (Sweden)

    Dinara G Alves

    2012-02-01

    Full Text Available Este trabalho foi realizado com o objetivo de se modelar e avaliar o comportamento hidráulico de microtubos ramificados, com base na relação entre vazão e comprimento dos microtubos para uma pressão de entrada, operando sob regime laminar. Dois modelos matemáticos foram estudados, em que um considerou a perda localizada de carga no dimensionamento dos microtubos ramificados e o outro a desconsiderou. O experimento para validação dos modelos foi conduzido no Laboratrio de Hidráulica da Escola Superior de Agricultura "Luiz de Queiroz" (ESALQ-USP, Piracicaba, SP, medindo-se a vazão dos emissores para as pressões de 14,7; 18,6; 39,2 e 58,9 kPa. A configuração do sistema de irrigação consistiu de uma linha lateral com diâmetro nominal (DN de 10,0 mm, na qual foram inseridos microtubos conectores com DN de 0,8 mm conectados a um segmento de tubo de derivação e acoplados seis microtubos emissores com DN de 0,7 mm. Verificou-se que, dentre os modelos matemáticos, aquele que considerou a perda localizada de carga apresentou maior exatidão pois teve elevado, um bom índice de Willmott e baixo erro quadrático médio.This study was carried out with the aim to develop a mathematical model and to evaluate the hydraulic behavior of branched microtubes, based on the relationship between discharge and microtube length for a specific inlet pressure, operating under laminar flow conditions. Two mathematical models were studied in which one considered the local head losses in irrigation system design and the another did not consider. The experiment for model validation was carried out at the Laboratory of Hydraulics, School of Agriculture "Luiz de Queiroz" (ESALQ/USP, Piracicaba-SP, where emitter discharges was verified under the pressures of 14.7; 18.6; 39.2 and 58.9 kPa. The irrigation system configuration consisted of a lateral line with nominal diameter (DN of 10.0 mm, in which are inserted microtube connectors with 0.8 mm DN. These

  16. Compensación de la potencia reactiva en sistemas de baja tensión mediante bancos de capacitores fijos, utilizando algoritmos genéticos; Reactive compensation in low voltaje power systems with fixed capaciyors banks using genetic algorithms

    Directory of Open Access Journals (Sweden)

    Davel Borges Vasconcellos

    2011-05-01

    Full Text Available Una óptima selección de estos, presupone tres aspectos: la selección de la capacidad de los bancos, el tipo de compensador a utilizar, así como la ubicación en el sistema eléctrico de baja tensión Existen referencias de métodos que consideran los tres aspectos de manera conjunta, basados en la programación matemática, pero estos presentan limitantes dado que no pueden representar todos los efectos de la compensación y se basan en técnicas de programación continua, siendo este un problema de optimización complejo de espacio de búsqueda discreto.En tal sentido, hemos desarrollado un método con el empleo de los algoritmos genéticos que posibilita una formulación más exacta del problema. El método ha sido programado con ayuda del MATLAB, versión 7.5 (R2007b, utilizando las estructuras de programación de Genetic Algorithm and Direct Search Toolbox. La efectividad del mismo se muestra en un ejemplo real de aplicación al sistema eléctrico de baja tensión de una instalación hotelera del Grupo Cubanacan de la provincia de Camagüey.  A good selection of these, presupposes three aspects: the selection of the banks capacity, the compensador type to use, as well as the location in the low voltage system.References of methods that consider the three aspects in a same problem are based on the mathematical programming, but these cannot represent all the effects of the compensation and these based in technical of continuous programming, being this a complex optimization problem of discreet search space.In the paper, we have developed a method with the employment of the genetic algorithms, which facilitates a more exact problem formulation. The method has been programmed in MATLAB, version 7.5 (R2007b, using programming structures of Genetic Algorithm and Direct Search Toolbox.The effectiveness is shown in an example of real application to the low voltage system of a hotel installation of the Cubanacan Company in Camagüey.

  17. Detección de fraude bancario en tiempo real utilizando tecnologías de procesamiento distribuido

    OpenAIRE

    Mansilla Montero, Javier

    2016-01-01

    En este Trabajo de Fin de Máster se desarrollará un sistema de detección de fraude en pagos con tarjeta de crédito en tiempo real utilizando tecnologías de procesamiento distribuido. Concretamente se considerarán dos tecnologías: TIBCO, un conjunto de herramientas comerciales diseñadas para el procesamiento de eventos complejos, y Apache Spark, un sistema abierto para el procesamiento de datos en tiempo real. Además de implementar el sistema utilizando las dos tecnologías propuestas, un objet...

  18. Culture in the Cockpit-CRM in a Multicultural World

    Science.gov (United States)

    Engle, Michael

    2000-01-01

    Crew Resource Management (CRM) is fundamentally a method for enhancing personal interactions among crewmembers so that safety and efficiency are increased, and at its core involves issues of culture and social interaction. Since CRM is increasingly being adopted by foreign carriers, it is important to evaluate standard CRM techniques from a cultural standpoint, especially if some of these techniques may be enhanced by adapting them to particular cultures. The purpose of this paper is to propose a model for an ideal CRM culture, and to suggest ways that CRM may be adapted to suit particular cultures. The research method was a simple literature search to gather data on CRM techniques and multicultural crews. The results indicate that CRM can be tailored to specific cultures for maximum effectiveness.

  19. Estudo da poluição pontual e difusa na bacia de contribuição do reservatório da usina hidrelétrica de Funil utilizando modelagem espacialmente distribuída em Sistema de Informação Geográfica

    Directory of Open Access Journals (Sweden)

    Ricardo Neves de Souza Lima

    2016-03-01

    Full Text Available RESUMO Este estudo avaliou o potencial poluidor da bacia de contribuição do reservatório de Funil (BCRF, localizado na bacia hidrográfica do rio Paraíba do Sul, considerando a geração da carga de nutrientes, nitrogênio (N e fósforo (P, por fontes pontuais e difusas, a partir de uma modelagem distribuída utilizando Sistema de Informação Geográfica (SIG. As cargas e concentrações médias anuais desses nutrientes foram geradas a partir do acoplamento de equações empíricas, em SIG, considerando informações espaciais de uso e cobertura do solo, população residente na bacia e vazão média anual de longo período, obtida por equações do tipo chuva vazão. Os resultados indicaram que 80% da carga total de nitrogênio foram provenientes de fontes pontuais e 20% de fontes difusas, enquanto que, da carga total de fósforo, 89,1% foram originadas de fontes pontuais e 10,9% de fontes difusas. As concentrações de nutrientes estimadas pelo modelo empírico apresentaram bons ajustes em relação aos valores observados de fósforo e de nitrogênio no rio Paraíba do Sul, com R²=0,96 (p<0,01 e R²=0,70 (p<0,01, respectivamente. Dessa forma, o modelo foi capaz de detectar, de forma significativa, a tendência das variações nas concentrações de nutrientes ao longo de diferentes trechos da BCRF.

  20. A research on CRM systems in the Czech Republic

    Directory of Open Access Journals (Sweden)

    František Dařena

    2008-01-01

    Full Text Available Customer Relationship Management (CRM is seen as a holistic framework for interaction of organizations with their customers. It is focused on gaining customers’ loyalty through providing the value positively perceived by the customers and usually incorporates information and communication technologies in the form of CRM systems. The paper discusses various aspects of CRM phi­lo­so­phy and utilization of information and communication technologies in relation to CRM. A survey that was conducted among three hundred organizations in the Czech Republic (among them some major companies, such as ČEZ, T-Mobile, Česká spořitelna and others. The objective of the survey was to discover the scope and level of using CRM systems, factors influencing decisions about CRM, understanding the CRM concept, evaluating CRM benefits, issues related to implementation and ot­hers. Organizations mostly perceive CRM as a profitable approach although they do not see it as a global philosophy but rather as a set of separated tools. The most relevant argument for CRM implementation include better contact management, better understanding the customers, higher number of retained customers, longer relationships with customers and higher customer satisfaction.

  1. Remedial training: Will CRM work for everyone

    Science.gov (United States)

    Johnston, A. N.

    1987-01-01

    The subject of those pilots who seem unresponsive to Cockpit Resource Management (CRM) training is addressed. Attention is directed to the need and opportunity for remedial action. Emphasis is given to the requirement for new perspectives and additional training resources. It is also argued that, contrary to conventional training wisdom, such individuals do not represent a hard core which is beyond assistance. Some evidence is offered that such a new perspective will lend itself to a wider appreciation of certain specific training needs. The role of appropriately trained specialists is briefly outlined, and a selected bibliography is attached. The combined experiences of several Pilot Advisory Groups (PAG's) within IFALPA member association form the basis for this discussion. It does not purport to desribe the activities of any one PAG. While much of the activities of PAG's have no relevance to CRM, there are clearly some very important points of intersection. The relevance of these points to diagnostic skills, and remedial training in the general domain of CRM is made obvious.

  2. The ontology model of FrontCRM framework

    Science.gov (United States)

    Budiardjo, Eko K.; Perdana, Wira; Franshisca, Felicia

    2013-03-01

    Adoption and implementation of Customer Relationship Management (CRM) is not merely a technological installation, but the emphasis is more on the application of customer-centric philosophy and culture as a whole. CRM must begin at the level of business strategy, the only level that thorough organizational changes are possible to be done. Changes agenda can be directed to each departmental plans, and supported by information technology. Work processes related to CRM concept include marketing, sales, and services. FrontCRM is developed as framework to guide in identifying business processes related to CRM in which based on the concept of strategic planning approach. This leads to processes and practices identification in every process area related to marketing, sales, and services. The Ontology model presented on this paper by means serves as tools to avoid framework misunderstanding, to define practices systematically within process area and to find CRM software features related to those practices.

  3. A study into the foundations of CRM success

    OpenAIRE

    Peelen, E.; Beltman, R.; Montfort, van, K.; Klerkx, A.

    2006-01-01

    Customer Relationship Management has attracted the attention of both marketing practitioners and researchers over the last decade. Despite, or maybe due to, the attention drawn to the subject, a clear agreement on what CRM is and especially how CRM should be developed remains lacking. It is now commonly understood that CRM involves technology, drives Marketing, Sales and Customer Services and is often approached as a business strategy to create value for an organization through the creation o...

  4. Color change using HSB color system of dental resin composites immersed in different common Amazon region beverages Alteração de cor de resinas compostas imersas em diferentes bebidas comuns da região Amazônica, utilizando o sistema de cor HSB

    Directory of Open Access Journals (Sweden)

    Débora da Costa e Silva

    2009-01-01

    Full Text Available The purpose of this study is to evaluate in vitro the color stability of composite resins when exposed to beverages with high coloring contents from the Amazon region. 240 samples from four different composite brands (Natural Look, Z350, 4Seasons and Opallis of hue A3 were fabricated using an acrylic matrix. The samples were stored in distilled water at 37ºC for 24 hours. The initial color (T0 was registered using a Canon EOS Rebel XTi 10 mp camera, and then the samples were divided into four groups (n=15: G1 (coffee, G2 (açaí juice, G3 (energetic guaraná and G4 (control - distilled water. The samples were exposed to solutions of DES (6hs and RE (18hs and placed in a double boiler under constant agitation, at 37ºC for 30 days. The samples were immersed in the coloring solutions for 15 minutes daily. After 7, 15 and 30 days, new photographic registers were made (T1, T2 and T3. The images were analyzed using Corel PHOTO-PAINT 12 software to identify the colors through the HSB system. The Kruskal-Wallis and t tests (pEste estudo propôs avaliar in vitro a estabilidade de cor de alguns compósitos quando expostos a bebidas da Região Amazônica com alto teor de corante. Foram confeccionados 240 corpos de prova (CP de quatro resinas (Natural Look, Z350, 4Seasons e Opallis no matiz A3 utilizando uma matriz de acrílico. As amostras foram armazenadas em água deionizada a 37ºC por 24 horas. A cor inicial das resinas (T0 foi registrada utilizando a máquina Canon EOS Rebel XTi 10Mp, e em seguida os CP foram divididos em 4 grupos (n=15: G1 (café, G2 (suco de açaí, G3 (guaraná energético e G4 (controle - água destilada. Os CP foram submetidos às soluções DES (6hs e RE (18hs e colocados em banho-maria, sob constante agitação, à temperatura de 37ºC durante 30 dias. Diariamente os corpos de prova foram imersos nas soluções corantes durante 15 minutos. Após 7, 15 e 30 dias realizaram-se novos registros fotográficos (T1, T2 e T3. As

  5. Modelling CRM implementation services with SysML

    OpenAIRE

    Bibiano, Luis H.; Pastor Collado, Juan Antonio; Mayol Sarroca, Enric

    2009-01-01

    CRM information systems are valuable tools for enterprises. But CRM implementation projects are risky and present a high failure rate. In this paper we regard CRM implementation projects as services that could be greatly improved by addressing them in a methodological way that can be designed with the help of tools such as SysML. Here we introduce and comment on our first experience on the use of SysML language, not very well known, for modelling the elements involved in the CRM implementatio...

  6. 77 FR 20010 - Proposed Information Collection; Comment Request; Online Customer Relationship Management (CRM...

    Science.gov (United States)

    2012-04-03

    ... DEPARTMENT OF COMMERCE Minority Business Development Agency Proposed Information Collection; Comment Request; Online Customer Relationship Management (CRM)/Performance Databases, the Online Phoenix... of program goals via the Online CRM/Performance Databases. The data collected through the Online CRM...

  7. CRM NAS ORGANIZAÇÕES

    Directory of Open Access Journals (Sweden)

    Leonardo Arruda Ribas

    2005-06-01

    Full Text Available Frente às forças impostas pela globalização, Internet e evolução tecnológica, aliadas a uma era de descontinuidade, tem-se como resultado um novo tipo de consumidor, mais questionador e exigente, que as organizações têm de conquistar, de forma a atingir sua fidelização. Várias são as empresas que trabalham para conhecer melhor os seus clientes, operando mudanças das culturais organizacionais, que passam a ter o foco nas necessidades do seu público. Nesse contexto, muitas organizações implementam o CRM (Customer relationship management, objetivando maior integração com os clientes, através da coleta de informações sobre as atividades e necessidades destes, para entender o seu comportamento, obter sua satisfação e, conseqüentemente, sua retenção. Este trabalho pretende esclarecer a experiência do CRM e de sua implantação no âmbito internacional e nacional. Verificou-se forte tendência não apenas mundial, mas também das organizações brasileiras, à implementação do CRM. Uma das exigências fundamentais para sua implementação de sucesso é o completo entendimento dessa filosofia de trabalho e sua absorção pela cultura da organização. Outro aspecto relevante é a contribuição do suporte eletrônico (softwares na integração entre as vendas, o marketing e as funções de apoio ao cliente.

  8. Implementing SaaS Solution for CRM

    OpenAIRE

    Adriana LIMBÄ‚ÅžAN; Lucia RUSU

    2011-01-01

    Greatest innovations in virtualization and distributed computing have accelerated interest in cloud computing (IaaS, PaaS, SaaS, aso). This paper presents the SaaS prototype for Customer Relationship Management of a real estate company. Starting from several approaches of e-marketing and SaaS features and architectures, we adopted a model for a CRM solution using SaaS Level 2 architecture and distributed database. Based on the system objective, functionality, we developed a modular solution f...

  9. The Utilization of CRM in Small Business

    OpenAIRE

    Leimu, Santeri

    2013-01-01

    The purpose of this thesis was to explore how a small-size company could utilize Customer Relationship Management theories for being more successful in their business. The main objective was to create a model for the case company based on CRM theories itself as well as empirical observations. The case company’s field of business is in inspections of global import and export trade. The amount of employees is less than ten. Work in the company divides into two sections, i.e. office work and...

  10. Moving to E-CRM in Arab world to increase profit, AqsaCRM a case study of Building an Arabic E-CRM

    OpenAIRE

    Amroush, Fadi; Alkhoder, A.Baderddeen; Yusef, Talal

    2008-01-01

    There is hundreds of software that implement CRM methodology, but there are no Arabic complete solutions till now except a few products for big companies like Microsoft, so it is a big challenge to Arab world to benefit form CRM concept and implement theirs software to benefit from it. This paper aimed to discuss the difference between traditional marketing 4Ps and the new generation of marketing 4Cs, and then to explain what does CRM mean, its definition, features, and how to imple...

  11. Managing Change: the people side of implementing CRM processes

    OpenAIRE

    Hann, David

    2006-01-01

    This report has been produced with the remit of analysing the people side of change management with regard to a Customer Relationship Management (CRM) process implementation at Jupiter Design (Jupiter). An increasing churn of clients and 12- years of growth has made Jupiter realise they must maximise revenues from existing clients. The adoption of a CRM approach has been suggested as a possible solution.

  12. De cruciale rol van inkoopgedraag : CRM in business to business

    NARCIS (Netherlands)

    Santema, S.C.; Rijt, van de J.

    2002-01-01

    Oak b-to-b bedrijven gaan steeds meer relationeel in plaats van transactioneel denken. Complicerende factor voor CRM in business to business is alleen, dat bedrijven niet alleen met een verkoper maar ook met een koper te maken hebben. Hoe kan CRM in business to business het beste worden ingezet?

  13. Mobile Banking: a Customer Relationship Management (Crm) Channel

    OpenAIRE

    Budiardjo, Eko K; Aprillovi, Dewi

    2009-01-01

    Meningkatnya pengguna handphone mendorong bank meluncurkan produk-produk layanan perbankan melalui handphone yang dikenal dengan sebutan Mobile Banking (M-Banking). Dalam konteks Customer Relationship Management (CRM), kehadiran M-Banking juga memberikan kontribusi dalam meningkatkan dan mempertahankan kesetiaan pelanggan. Strategi sukses membangun CRM sangat dipengaruhi oleh kepandaian tim pemasaran dalam memahami perilaku dan kebutuhan pelanggan, yang dapat diterjemahkan kedalam kelompok tr...

  14. CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN PHYSICAL FITNESS CLUBS

    OpenAIRE

    Mahmoud Goodarzi

    2011-01-01

    Although customer relationship management has been identified as an important businessapproach in enterprise institutes; there is no universally accepted definition of CRM. Swiftdefined it as an enterprise approach to understanding and influencing customer behavior throughmeaningful communications in order to improve customer knowledge recovery; customeracquisition; customer retention; customer loyalty; and finally customer profitability (2).Thompson (2002) knows CRM as a business strategy to...

  15. The use of technology in customer relationship management (CRM

    Directory of Open Access Journals (Sweden)

    M. Viljoen

    2005-12-01

    Full Text Available Relationships have increased in importance in the field of business and marketing in the recent past. This importance can be linked to the changing nature of competition and technological developments. In this context, the question that has been posed is how these two factors affect the development of relationships. In the case of competition, relationships can serve as the basis for competitive advantage, while technology serves as the enabler of relationship building. The focus of this article is a theoretical discussion of the technological developments and their application in the CRM context in the implementation of CRM strategy. The article examines the nature of CRM and the components of the various technological CRM systems as well as the specific types of systems that can be used in relationship building, concluding with a discussion of specific technological tools in the CRM context.

  16. Data Analytics in CRM Processes: A Literature Review

    Directory of Open Access Journals (Sweden)

    Gončarovs Pāvels

    2017-12-01

    Full Text Available Nowadays, the data scarcity problem has been supplanted by the data deluge problem. Marketers and Customer Relationship Management (CRM specialists have access to rich data on consumer behaviour. The current challenge is effective utilisation of these data in CRM processes and selection of appropriate data analytics techniques. Data analytics techniques help find hidden patterns in data. The present paper explores the characteristics of data analytics as the integrated tool in CRM for sales managers. The paper aims at analysing some of the different analytics methods and tools which can be used for continuous improvement of CRM processes. A systematic literature has been conducted to achieve this goal. The results of the review highlight the most frequently considered CRM processes in the context of data analytics.

  17. Customer Relationship Marketing (CRM) Practices in Danish Small BusinessesCustomer Relationship Marketing (CRM) Practices in Danish Small Businesses

    DEFF Research Database (Denmark)

    Kuada, John; Serles, Dorthe

    2006-01-01

    This paper examines the extent to which the adoption of CRM software packages is a pre-requisite of customer orientation strategies of small firms. This is done by conducting an empirical investigation into the internal determinants of CRM adoption behavior of 179 randomly selected small firms...... in the Northern Jutland region of Denmark. The results suggest that top managers in these firms endorse the strategic value of customer orientation to their businesses but do not consider CRM software packages as necessary for building strong relationships with their customers. This suggests that small firms may...... make their CRM adoption/rejection decisions on the basis of a trade-off between expected benefits from using the available CRM packages compared with alternative modes of achieving customer loyalty....

  18. CUSTOMER RELATIONSHIP MANAGEMENT (CRM SUCCESS FACTORS: AN EXPLORATORY STUDY

    Directory of Open Access Journals (Sweden)

    Mohammed ALAMGIR

    2015-02-01

    Full Text Available Customer relationship management (CRM can improve organization’s performance through applying customer knowledge and maintaining relationships with customers. Literature on CRM in an integrative fashion is sparse, rather issues are presented in isolation mostly focusing on technology ignoring other extra-organizational issues like social rapport and customer knowledge. Likewise, CRM success is poorly sketched and social rapport as a facilitator of knowledge generation has received little attention in the previous literature. Therefore, the main purpose of this research is to investigate the role of CRM, customer knowledge and social rapport on CRM success. The present study considers the Resource-based view in developing CRM success framework. A Qualitative research approach has been taken in this study where ten customer-service managers of different telecom operators of Bangladesh have been interviewed. To identify the factors along with their associated variables and also to further develop a research model a content analysis technique has been utilized. The results of the interviews identified three factors affecting CRM success. This paper also highlights the research and managerial implications of the model.  

  19. IMPLEMENTATION OF E-CRM IN MACEDONIAN COMPANIES

    Directory of Open Access Journals (Sweden)

    MARGARITA JANESKA

    2016-08-01

    Full Text Available Customer Relationship Management (CRM in the digital economy is a challenge for companies that operate in the new electronic environment. In fact, companies that use the internet as basic infrastructure for their operations must adapt and to be ready to respond to the growing challenges who are posed from more sophisticated consumers. CRM concept includes possibilities, methodology and technology that enable companies to operate through improving relations with consumers. CRM as a strategic set of activities begins with a detailed analysis of organizational strategy and ending with measurement of value for stakeholders. CRM owes its expansion to the emergence of the Internet. Digital economy enables more effective targeting and personalization. The basic motive for the research is the fact that e-CRM is a relatively new concept and in recent years has made significant strides in companies around the world aimed at customers. Namely, e-CRM is positioned high on the priority list of today's corporate agendas. The aim of this paper is to consider the importance and benefits of the implementation of e-CRM concept in Macedonia, and to determine the factors that contribute to its successful implementation. The research results should contribute to increasing the profitability and competitiveness of Macedonian companies.

  20. An allele of the crm gene blocks cyanobacterial circadian rhythms.

    Science.gov (United States)

    Boyd, Joseph S; Bordowitz, Juliana R; Bree, Anna C; Golden, Susan S

    2013-08-20

    The SasA-RpaA two-component system constitutes a key output pathway of the cyanobacterial Kai circadian oscillator. To date, rhythm of phycobilisome associated (rpaA) is the only gene other than kaiA, kaiB, and kaiC, which encode the oscillator itself, whose mutation causes completely arrhythmic gene expression. Here we report a unique transposon insertion allele in a small ORF located immediately upstream of rpaA in Synechococcus elongatus PCC 7942 termed crm (for circadian rhythmicity modulator), which results in arrhythmic promoter activity but does not affect steady-state levels of RpaA. The crm ORF complements the defect when expressed in trans, but only if it can be translated, suggesting that crm encodes a small protein. The crm1 insertion allele phenotypes are distinct from those of an rpaA null; crm1 mutants are able to grow in a light:dark cycle and have no detectable oscillations of KaiC phosphorylation, whereas low-amplitude KaiC phosphorylation rhythms persist in the absence of RpaA. Levels of phosphorylated RpaA in vivo measured over time are significantly altered compared with WT in the crm1 mutant as well as in the absence of KaiC. Taken together, these results are consistent with the hypothesis that the Crm polypeptide modulates a circadian-specific activity of RpaA.

  1. The application of a customer relationship system (CRM) in Banco Espírito Santo (BES) : case study

    OpenAIRE

    Bairrão, Luis Tomás Machado

    2013-01-01

    Síntese: Hoje, o mercado financeiro apresenta imensos desafios, desde as novas tecnologia, falta de capital e mudança de como os consumidores percepcionam os seus bancos. Um destes desafios é a mudança da relação dos bancos com os seus consumidores, que cada vez se deslocam menos aos balcões. O Banco necessita de ter outra maneira de comunicar com os seus clientes. A relação banco-cliente é essencial para reter e atrair novos clientes. É nesta oportunidade que entra o sistema de CRM ( gestão ...

  2. Pengembangan Aplikasi E-Crm pada PT Trafoindo Prima Perkasa

    Directory of Open Access Journals (Sweden)

    Honni Honni

    2008-10-01

    Full Text Available Various surveys show that the key to corporate success lies not only on the product or service being offered but how far the company’s efforts to satisfy the needs of its customers. Companies have to provide products or services that match customer needs and wants, and then maintain close relations with customers. Customer loyalty will be the key to success, not only in the short term but sustainable competitive advantage. This is because customer loyalty has strategic value for the company. One way that proved effective and successful to meet and satisfy customer needs is through the CRM (Customer Relationship Management. CRM is not new in the business world. Customer Relationship has long been applied by traditional businessmen. Technology in the form of a web can be utilized as a catalyst in improving the quality of CRM. Combining Technology and CRM in a business called E-CRM. E-CRM application development web based on PT Trafoindo Prima Perkasa aims to analyze and design company and customer needs. The research method used in this writing is descriptive survey method primarily associated with the customer. The analysis tool used is the model porter five forces and industry analysis: CPM Matrix, the External Factor Evaluation Matrix (EFE, the Internal Factor Evaluation Matrix (IFE, SWOT Matrix, IE Matrix, SPACE Matrix, and Grand Strategy Matrix to identify alternative strategies can be applied. Alternative strategy is then measured with a Matrix QSP charm, coupled with the approach of Object Oriented Analysis and Design as the basis for the development of E-CRM application based on web. Conclusions obtained are E-CRM applications have produced work as expected.Keywords: development, application of E-CRM, Trafoindo Prima Perkasa

  3. 14 CFR 121.406 - Credit for previous CRM/DRM training.

    Science.gov (United States)

    2010-01-01

    ... 14 Aeronautics and Space 3 2010-01-01 2010-01-01 false Credit for previous CRM/DRM training. 121... previous CRM/DRM training. (a) For flightcrew members, the Administrator may credit CRM training received before March 19, 1998 toward all or part of the initial ground CRM training required by § 121.419. (b...

  4. Prerequisites and Effects of CRM Systems Use in Poland

    Science.gov (United States)

    Buchnowska, Dorota; Wrycza, Stanislaw

    It has been demonstrated in numerous studies that CRM implementation is beneficial in terms of higher revenues and lower costs (Aberdeen Group 2004: Thompson 2004) However, many potential CRM users in Poland are discouraged by high implementation costs and a high proportion of abortive implementations. Managers complain about lack of best practices that might convince them about the advisability of their strategy. The high failure rate in CRM implementation (Hellweg 2002) is often the result of the fact that the firms responsible for implementation lack an adequate and proven methodology.

  5. Adsorção de cromo (VI por carvão ativado granular de soluções diluídas utilizando um sistema batelada sob pH controlado Chromium (VI adsorption by GAC from diluted solutions in batch system and controlled ph

    Directory of Open Access Journals (Sweden)

    Renata Santos Souza

    2009-09-01

    Full Text Available Na Amazônia o cromo é empregado principalmente na indústria de couro e de madeira, sendo responsável por vários problemas de saúde porque é tóxico para os seres vivos. A remoção de cromo de efluentes industriais é feita por meio de diversos processos como a adsorção. Este trabalho mostra os resultados da adsorção de Cr(VI por carvão ativado granular comercial (CAG como adsorvente de soluções diluídas empregando um sistema de adsorção batelada com controle de pH. Os grupos funcionais da superfície do CAG foram determinados pelo método de Boehm. Além disso, o efeito do pH na adsorção de Cr(VI, o equilíbrio e a cinética de adsorção foram estudados nas condições experimentais (pH = 6, MA = 6g, tempo de adsorção 90min.. Na superfície do CAG, os grupos carboxílicos foram determinados em maior concentração (MAS=0,43 mmol/gCAG, estes, presentes em concentrações elevadas aumentam a adsorção do metal, principalmente em valores de pH ácidos. A capacidade de adsorção é dependente do pH da solução, devido a sua influência nas propriedades de superfície do CAG e nas diferentes formas iônicas das soluções de Cr(VI. Os dados de equilíbrio da adsorção foram ajustados satisfatoriamente pela isoterma de Langmuir (R²=0,988, tipo favorável. A partir da cinética de adsorção a 5mg/L e 20mg/L, os resultados obtidos foram compatíveis com o valor limite preconizado na legislação nacional (Res. nº 357/05. Portanto, para o sistema experimental utilizando CAG foi eficiente na remoção de Cr(VI a partir de correntes líquidas contendo baixas concentrações do metal.In Amazonia, chromium is mainly used in the leather and wood industries. It is responsible for many health problems, because of its toxicity. These industries remove chromium waste by various processes, such as adsorption. This work shows the results of Cr(VI adsorption by commercial granular activated carbon (GAC as adsorbent from diluted

  6. Soil salinization and maize and cowpea yield in the crop rotation system using saline waters Salinização do solo e produtividade de milho e feijão caupi em sistema de rotação cultural utilizando águas salinas

    Directory of Open Access Journals (Sweden)

    Claudivan F. Lacerda

    2011-01-01

    sobre o acúmulo de sais no solo e a produtividade de milho e feijão-de-corda em sistema de rotação. O experimento foi conduzido em campo, utilizando-se do delineamento em blocos ao acaso, com cinco repetições. O primeiro cultivo foi instalado durante a estação seca de 2007, com a cultura do milho irrigada com água de diferentes salinidades (0,8; 2,2; 3,6 e 5,0 dS m-1. As plantas foram coletadas aos 90 dias após a semeadura (DAS, sendo realizadas as avaliações: crescimento vegetativo, produção de grãos por planta, matéria seca de 1.000 grãos e produtividade. Durante a estação chuvosa de 2008, foi cultivado o feijão caupi nas mesmas parcelas que foram cultivadas com milho. Ao final do ciclo, as plantas foram coletadas, sendo realizadas avaliações de crescimento vegetativo e produtividade. Amostras de solo foram coletadas antes e após o cultivo do milho e ao final do cultivo com feijão caupi. A salinidade da água de irrigação acima 2,2 dS m-1 reduziu a produtividade do milho durante o período seco. Os elevados totais de precipitação pluviométrica durante a estação chuvosa proporcionaram a lixiviação dos sais acumulados durante o cultivo na estação seca e eliminaram os possíveis efeitos negativos da salinidade sobre o feijão caupi. Porém, o feijão caupi apresentou um comportamento atípico com uma expressiva proporção de massa vegetativa e baixa produção de vagens, o que reduziu a eficiência dessa estratégia de rotação de culturas, nas condições do presente estudo.

  7. Sistema Kaizen en la administracion

    Directory of Open Access Journals (Sweden)

    Gallegos, H.

    2007-01-01

    Full Text Available En este artículo presentaremos la importancia que tiene el área de administración como factor de reducción de costos para la empresa aplicando el sistema kaizen. Analizaremos en forma general la administración de las empresas, enfocándonos en las áreas de oportunidad que pueden existir, así como la posible solución a esto, utilizando el sistema kaizen, obteniendo como resultado una reducción de costos, tiempos o mejoras en los procesos administrativos. También se anexa un caso practico en el cual se muestra como aplicando la metodología kaizen en las actividades administrativas podemos lograr una reducción de tiempos y/o costos todo esto causado por la reingeniería de los procesos.

  8. System Dynamics Modelling in CRM: Window Fashions Gallery

    Directory of Open Access Journals (Sweden)

    F.T. Yuen

    2010-09-01

    Full Text Available The core research issue on which this study focuses is customer relationship management (CRM in a designated window fashions firm. A system dynamics-based CRM model is developed to help evaluate the effectiveness of CRM in the firm and examine factors affecting customer satisfaction. Different relationships and linkages between the firm, its employees, and its customers are identified to establish feedback loops that analyze the system over time. The analysis of the CRM model shows that employee satisfaction is the key leverage point affecting customer satisfaction, number of customers, and sales volume of the firm. Product attractiveness and service quality also play an important role in influencing the level of customer satisfaction. On the other hand, advertising and employee training have only minor effects on customer satisfaction.

  9. Factors preceding CRM readiness in small- and medium-sized tourism enterprises

    Directory of Open Access Journals (Sweden)

    Dinesh Vallabh

    2015-07-01

    Full Text Available Orientation: Customer relationship management (CRM is important to organisations striving for competitive advantage through building relationships with their customers. Research purpose: This study identified the factors preceding CRM and assessed selected South African small- and medium-sized tourism enterprises’ (SMTEs readiness for CRM. Motivation: CRM is likely to enhance SMTEs’ competitiveness. However, successful adoption and implementation of CRM is unlikely unless the organisation is ready for it. Research design, approach and method: A quantitative research approach and survey questionnaire yielded primary data from 332 respondent organisations selected by systematic sampling. Exploratory factor analysis was used to identify the latent factors preceding CRM readiness. Organisational CRM readiness was assessed based on CRM maturity in terms of data collection, use and sharing throughout the organisation. Main findings: Respondent-organisations performed well on the four factors preceding CRM readiness − business strategy, customer strategy, touch points and competencies, skills and technology and also on data collections and use, but not on data sharing. Practical/Managerial implications: CRM practice is believed to assist organisations in tailoring products and services to customers’ needs, providing customer satisfaction, enhancing customer retention and ultimately improving the organisation’s competitiveness and profitability. CRM might fail if SMTEs do not have CRM-enabling conditions in place and a CRM readiness audit should therefore be performed. Contribution: The study contributes to a largely under-researched area concerning CRM in SMTEs by providing an improved understanding of the factors that will enable SMTEs to engage in CRM activities.

  10. Adoption of CRM: cross-cultural impact, a literature review

    OpenAIRE

    Ali, M; Alshawi, S

    2004-01-01

    In a competitive world there is a need for companies to maximise all their resources. One of the resources that is often overlooked is that of existing customer base. Customer Relationship Management (CRM) is an area that is becoming increasingly popular as it provides a method of maximising existing customer resource as well as adding value from the customers’ perception. CRM systems are used in many multinational organizations mainly to achieve customer loyalty and retention, increase cros...

  11. The certification of oxygen in copper CRM No 054R

    International Nuclear Information System (INIS)

    1989-01-01

    A reference material for the determination of low oxygen contents in copper (CRM 054R) has been prepared to replace the exhausted CRM 054. The homogeneity of the material is demonstrated. The oxygen content has been determined by charged particle activation analysis and confirmed by fusion extraction techniques. The mass fraction of oxygen is certified as (0.47 ± 0.04) μ g/g. 10 refs

  12. CRM as a support for knowledge management and customer

    OpenAIRE

    Toriani, Silvana; Angeloni, Maria Terezinha

    2011-01-01

    This paper aims to analyze the role of Customer Relationship Management (CRM) as a support for Knowledge Management (KM) and the Customer Relationship Strategy Definition in an Information Technology (IT) Company. This work is based on theories of KM, IT, and Relationship Marketing. Our survey uses a descriptive approach, in which data is gathered by means of content analysis of semi-structured interviews. The study results have shown us that the company implements an effective system for CRM...

  13. CRM AS A SUPPORT FOR KNOWLEDGE MANAGEMENT AND CUSTOMER RELATIONSHIP

    OpenAIRE

    Silvana Toriani; Maria Terezinha Angeloni

    2011-01-01

    This paper aims to analyze the role of Customer Relationship Management (CRM) as a support for Knowledge Management (KM) and the Customer Relationship Strategy Definition in an Information Technology (IT) Company. This work is based on theories of KM, IT, and Relationship Marketing. Our survey uses a descriptive approach, in which data is gathered by means of content analysis of semi-structured interviews. The study results have shown us that the company implements an effective system for CRM...

  14. Impact strength of sintered astaloy CrM powders

    International Nuclear Information System (INIS)

    Kazior, J.; Ploszczak, J.; Nykiel, M.; Pieczonka, T.

    2003-01-01

    In this paper results of a series of impact tests on sintered Astaloy CrM powders alloys modified by boron are presented and discussed. Boron in different forms, i.e. as elemental boron powder, boron carbide B 4 C powder or mixture of boron and carbon elemental powders, was used in different weight percentage to activate sintering of Astaloy CrM powder and to increase hardenability, with aim of increasing impact strength in view of structural applications. (author)

  15. educARción: Desarrollo de Herramientas para el Aprendizaje Utilizando Realidad Aumentada

    OpenAIRE

    Guerrero Juk, Julián

    2013-01-01

    Se presenta un sistema para apoyar en la enseñanza de balanceo de ecuaciones químicas sencillas utilizando realidad aumentada (AR). El sistema combina elementos físicos con gráficos sintéticos para hacer tangible un proceso abstracto, y así permitir que el alumno experimente directamente el proceso de balanceo de ecuaciones, en contraste con métodos tradicionales que utilizan ecuaciones escritas en papel. Dado que el equipo que se propone para su implementación (visores, HMD) no es de uso com...

  16. O sistema social da saúde: conceito, limites e possibilidades

    Directory of Open Access Journals (Sweden)

    Sandra Regina Martini Vial

    2014-06-01

    Full Text Available Discutem-se as possibilidades de definir o sistema da saúde como um sistema social, diferenciado funcionalmente, a partir da ótica da Teoria dos Sistemas Sociais, utilizando os pressupostos gerais da Teoria e a estrutura apresentada por Niklas Luhmann sobre o sistema médico. Apresentam-se alguns “desassossegos” provocados pela Teoria; as possíveis relações entre o sistema da saúde e o que Luhmann chamou de sistema médico e como esse sistema, atualmente, pode ser considerado sistema da saúde; e, por fim, a nossa concepção do sistema da saúde na atualidade.

  17. CUSTOMER RELATIONSHIP MANAGEMENT ( CRM IN HOTEL INDUSTRY : A FRAMEWORK PROPOSAL ON THE RELATIONSHIP AMONG CRM DIMENSIONS, MARKETING CAPABILITIES, AND HOTEL PERFORMANCE

    Directory of Open Access Journals (Sweden)

    Abdul Alem Mohammed

    2012-01-01

    Full Text Available Customer relationship management (CRM has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that reveals the relationship between CRM dimensions and hotel performance. Therefore this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between CRM dimensions and hotel performance. This study serves not only to clarify the relationship between CRM dimensions and hotel performance, but also to explain the mediation role of marketing capabilities in this relationship.

  18. RanBP3 influences interactions between CRM1 and its nuclear protein export substrates

    OpenAIRE

    Englmeier, Ludwig; Fornerod, Maarten; Bischoff, F. Ralf; Petosa, Carlo; Mattaj, Iain W.; Kutay, Ulrike

    2001-01-01

    We investigated the role of RanBP3, a nuclear member of the Ran-binding protein 1 family, in CRM1-mediated protein export in higher eukaryotes. RanBP3 interacts directly with CRM1 and also forms a trimeric complex with CRM1 and RanGTP. However, RanBP3 does not bind to CRM1 like an export substrate. Instead, it can stabilize CRM1–export substrate interaction. Nuclear RanBP3 stimulates CRM1-dependent protein export in permeabilized cells. These data indicate that RanBP3 functions by a novel mec...

  19. Social CRM Adoption and its Impact on Performance Outcomes: a Literature Review

    Directory of Open Access Journals (Sweden)

    Marolt Marjeta

    2015-12-01

    Full Text Available Background and Purpose: Social customer relationship management (social CRM is an emerging concept that integrates traditional CRM and social media in order to provide benefits for organizations and customers. Despite the benefits that social CRM can bring, many organizations are still at the early stage of adoption. To move beyond social marketing and to exploit opportunities offered by sales and customer service, organizations need to be aware of factors that drive social CRM adoption and different implications of social CRM adoption for performance outcomes. This paper aims to provide a review of scholarly literature on social CRM adoption with the focus on factors and performance outcomes.

  20. The Usage of CRM-Systems in the Activities of Franchising Retail Trade Networks

    OpenAIRE

    Kochubei Dmytro V.; Grygorenko Tetyana M.

    2017-01-01

    The article considers the main aspects of the CRM-systems usage in the management of relationships in franchise retail trade networks (FRTN). The essence of concepts of «CRM-strategy» and «CRM-system» has been disclosed, their differences have been defined. The basic directions of implementing the CRM-strategy of management of interaction of franchisor and franchisees, and also components of information support of CRM-systems have been defined. A methodology of introduction of CRM-strategy in...

  1. REFRIGERAÇÃO UTILIZANDO PASTILHAS DE EFEITO PELTIER

    Directory of Open Access Journals (Sweden)

    Antonio Luiz P. S. Campos

    2010-06-01

    Full Text Available Pastilhas de Peltier são dispositivos baseados no efeito Peltier e são aplicadas para produzir efeito refrigerador ou aquecedor. Este trabalho aborda conceitos envolvidos na fabricação e funcionamento desses dispositivos tais como: histórico do efeito Peltier e desenvolvimento de placas de efeito Peltier. É feito um estudo de eficiência da refrigeração de água utilizando uma placa de efeito Peltier existente no Campus Natal – Zona Norte. Para isso, é implementada uma estrutura de refrigeração de água e são feitas medições para determinar a eficiência de sistema. Por fim, são apresentadas conclusões sobre o estudo desenvolvido.

  2. Marketingová strategie firmy v oblasti CRM IS

    OpenAIRE

    Všetička, Martin

    2008-01-01

    Diplomová práce se zabývá problematikou návrhu marketingové strategie firmy Melzer, spol. s r.o. v oblasti CRM informačních systémů. Rozebírá moderní marketingové koncepce a poukazuje na nutnost zdatného řízení vztahů se zákazníky – CRM. Popisuje důležité faktory spojené s úspěšnou implementací CRM IS. Analyzuje jak tuzemský trh CRM IS, včetně informačního systému QI dodávaného společností Melzer, tak interní CRM klima firmy. V praktické části jsou vyhodnoceny analýzy a sestavena doporučení, ...

  3. Sistema Solar

    OpenAIRE

    Federación de Asociaciones de Astronomía Cielo de Comellas

    2011-01-01

    Lección sobre el Sistema Solar. Curso de Astronomía Básica, segunda edición, impartido por los miembros de la Federación de Asociaciones de Astronomía Cielo de Comellas. Casa de la Ciencia, sábados, del 24 de septiembre al 22 de octubre de 2011

  4. Desarrollo de una metodología para el control de la señalización del tráfico y el sistema de semaforización utilizando las líneas de potencia eléctrica – PLT (PLC)

    OpenAIRE

    Velásquez Méndez, Augusto

    2009-01-01

    Esta tesis de Maestría en ingeniería de telecomunicaciones presenta una metodología propuesta por el Grupo de Investigación en Teleinformática de la Universidad Nacional de Colombia (GITUN) para implementar la tecnología de telecomunicaciones PLT en la transmisión de datos en sistemas inteligentes de transporte, incluyendo el sistema semafórico, teniendo en cuenta las condiciones de la red de distribución eléctrica en media y baja tensión. Se realiza una revisión de los requerimientos de info...

  5. The dynamics of CRM attitude change: Attitude stability

    Science.gov (United States)

    Gregorich, Steven E.

    1993-01-01

    Special training seminars in cockpit resource management (CRM) are designed to enhance crew effectiveness in multicrew air-transport cockpits. In terms of CRM, crew effectiveness is defined by teamwork rather than technical proficiency. These seminars are designed to promote factual learning, alter aviator attitudes, and motivate aviators to make use of what they have learned. However, measures of attitude change resulting from CRM seminars have been the most common seminar evaluation technique. The current investigation explores a broader range of attitude change parameters with specific emphasis on the stability of change between recurrent visits to the training center. This allows for a comparison of training program strengths in terms of seminar ability to effect lasting change.

  6. Construction and Development of CRM Technology and Industry Chain in China

    Science.gov (United States)

    Liu, Chunnian; Wang, Yonglong; Pan, Qin

    CRM is any application or initiative designed to help an organization optimize interactions with customers, suppliers, or prospects via one or more touch points. CRM has been interpreted and used in different ways by researchers in the various disciplines and researchers have identified a variety of technologies related to CRM. This paper highlights the implementation from the technology level and contributes to some successful factors in CRM application. The development of CRM is not fully developed in China. There are many critical factors that determine the CRM market development. Construction and development of CRM industry chain in China is a valuable research field and the paper provided some suggestions and analyses on it. In future, it requires our joint efforts of many aspects from every walk of life to make sure that CRM industry chain can improve and maturate gradually.

  7. Eesti CRM-lahenduste kasv edestab kasvu maailmas kordades / Martin Goroshko

    Index Scriptorium Estoniae

    Goroshko, Martin

    2005-01-01

    Kliendihaldus- ehk CRM-lahendused, mis aitavad ettevõtetel kliendisuhteid juhtida ja äriprotsesse efektiivsemaks muuta, on saamas populaarseks nii mujal maailmas kui ka Eestis. Diagramm: CRM-i pakkuvate firmade turuosad. Kommenteerib Indrek Saul

  8. Análisis preliminar del límite de potencia eólica utilizando flujos continuados en un Micro Sistema Eléctrico Partial analysis of wind power limit in an electric micro system using continuation power flow

    Directory of Open Access Journals (Sweden)

    Jandry Fiallo Guerrero

    2013-09-01

    Full Text Available La integración de la energía eólica en los sistemas eléctricos puede provocar problemas de estabilidad ligados fundamentalmente a la variación aleatoria del viento; conocer el Límite de Potencia Eólica (LPE que puede insertarse en la red sin que esta pierda la estabilidad es un aspecto de extrema importancia, para lo cual se han implementado diferentes métodos de cálculo, entre los cuales se encuentran aquellos que tienen en consideración las restricciones del sistema en estado estacionario, como por ejemplo el que se fundamenta en un análisis de simulaciones de flujo continuado. En este trabajo se aplica dicho método en un micro sistema eléctrico que puede formarse a partir de un sistema al trabajar en isla, siendo el objetivo principal probar el método en un sistema débil y aislado de la red principal. Para la corrida de las simulaciones se usa el software libre PSAT, el cual utiliza de plataforma el MatLab.  The wind power insertion in the power system is an important issue and can create some instability problems in voltage and system frequency due to stochastic origin of wind. Know the Wind Power Limit that can insert in an electric grid without losing stability is a very important matter. Existing in bibliography a few methods for calculation of wind power limit, some of them are based in static constrains, an example is a method based in a continuation power flow analysis. In the present work the method is applied in an electric micro system formed when the system is disconnected of the man grid, the main goal was prove the method in a weak and island network. The software used in the simulations was the Power System Analysis Toolbox (PSAT.

  9. Análisis preliminar del límite de potencia eólica utilizando flujos continuados en un Micro Sistema Eléctrico; Partial analysis of wind power limit in an electric micro system using continuation power flow

    Directory of Open Access Journals (Sweden)

    J andry Fiallo Guerrero

    2013-10-01

    Full Text Available La integración de la energía eólica en los sistemas eléctricos puede provocar problemas de estabilidad ligados fundamentalmente a la variación aleatoria del viento; conocer el Límite de Potencia Eólica (LPE que puede insertarse en la red sin que esta pierda la estabilidad es un aspecto de extrema importancia, para lo cual se han implementado diferentes métodos de cálculo, entre los cuales se encuentran aquellos que tienen en consideración las restricciones del sistema en estado estacionario, como por ejemplo el que se fundamenta en un análisis de simulaciones de flujo continuado. En este trabajo se aplica dicho método en un micro sistema eléctrico que puede formarse a partir de un sistema al trabajar en isla, siendo el objetivo principal probar el método en un sistema débil y aislado de la red principal. Para la corrida de las simulaciones se usa el software libre PSAT, el cual utiliza de plataforma el MatLab.The wind power insertion in the power system is an important issue and can create some instability problems in voltage and system frequency due to stochastic origin of wind. Know the Wind Power Limit that can insert in an electric grid without losing stability is a very important matter. Existing in bibliography a few methods for calculation of wind power limit, some of them are based in static constrains, an example is a method based in a continuation power flow analysis. In the present work the method is applied in an electric micro system formed when the system is disconnected of the man grid, the main goal was prove the method in a weak and island network. The software used in the simulations was the Power System Analysis Toolbox (PSAT.

  10. Evaluasiterhadapperancangan Sistem Informasi Crm untuk IKM Studi Kasus di IKM Tas Yanri Bogor

    OpenAIRE

    Yan Andriariza

    2010-01-01

    CRM is a business process that gave priority to relations with customers. The presence of CRM-based information systems in /KM to help /KM to get closer to its customers. Through this research will be evaluated the importance of CRM. With the CRM-based Information System will provide marry benefits, among others, is an automated process, marketing the more spacious, and customers can more easily communicate with the /KM in these.

  11. Theory underlying CRM training: Psychological issues in flight crew performance and crew coordination

    Science.gov (United States)

    Helmreich, Robert L.

    1987-01-01

    What psychological theory and research can reveal about training in Cockpit Resource Management (CRM) is summarized. A framework is provided for the critical analysis of current approaches to CRM training. Background factors and definitions critical to evaluating CRM are reviewed, followed by a discussion of issues directly related to CRM training effectiveness. Some of the things not known about the optimization of crew performance and the research needed to make these efforts as effective as possible are described.

  12. Strategic entrepreneurship: an integrated innovative entrepreneurial process for CRM implementation at Indian SMEs

    OpenAIRE

    Mehta, Arpita

    2011-01-01

    The purpose of this theoretical framework is, to provide a better understanding of the prospects, process, problems, usage and issues related to Customer Relationship Management (CRM) in Indian SMEs so that it may help to implement, adopt and use CRM as an interactive entrepreneurial tool for strategic and successful customer relationship management at Indian SMEs. To reach this understanding this research can starts with three dimensions or group of respondents like CRM Vendor (CRM professio...

  13. Zavedení filosofie CRM v konkrétním podniku

    OpenAIRE

    Musilová, Eva

    2015-01-01

    The theoretical part of the bachelor thesis is focused on defining CRM, history of CRM and developing the CRM strategy. Phases of the Customer Relationship management are described in this part along with benefits from implementation of this philosophy. The practical part informs about selected company and about the range of its business activities. It analyses the current state of CRM in the company together with the internal processes. Feedback is emphasized in the end of this part, and the...

  14. Social CRM adoption and its impact on performance outcomes: a literature review:

    OpenAIRE

    Marolt, Marjeta; Pucihar, Andreja; Zimmermann, Hans Dieter

    2015-01-01

    Background and Purpose: Social customer relationship management (social CRM) is an emerging concept that integrates traditional CRM and social media in order to provide benefits for organizations and customers. Despite the benefits that social CRM can bring, many organizations are still at the early stage of adoption. To move beyond social marketing and to exploit opportunities offered by sales and customer service, organizations need to be aware of factors that drive social CRM adoption and ...

  15. Dose-escalation designs in oncology: ADEPT and the CRM.

    Science.gov (United States)

    Shu, Jianfen; O'Quigley, John

    2008-11-20

    The ADEPT software package is not a statistical method in its own right as implied by Gerke and Siedentop (Statist. Med. 2008; DOI: 10.1002/sim.3037). ADEPT implements two-parameter CRM models as described in O'Quigley et al. (Biometrics 1990; 46(1):33-48). All of the basic ideas (use of a two-parameter logistic model, use of a two-dimensional prior for the unknown slope and intercept parameters, sequential estimation and subsequent patient allocation based on minimization of some loss function, flexibility to use cohorts instead of one by one inclusion) are strictly identical. The only, and quite trivial, difference arises in the setting of the prior. O'Quigley et al. (Biometrics 1990; 46(1):33-48) used priors having an analytic expression whereas Whitehead and Brunier (Statist. Med. 1995; 14:33-48) use pseudo-data to play the role of the prior. The question of interest is whether two-parameter CRM works as well, or better, than the one-parameter CRM recommended in O'Quigley et al. (Biometrics 1990; 46(1):33-48). Gerke and Siedentop argue that it does. The published literature suggests otherwise. The conclusions of Gerke and Siedentop stem from three highly particular, and somewhat contrived, situations. Unlike one-parameter CRM (Biometrika 1996; 83:395-405; J. Statist. Plann. Inference 2006; 136:1765-1780; Biometrika 2005; 92:863-873), no statistical properties appear to have been studied for two-parameter CRM. In particular, for two-parameter CRM, the parameter estimates are inconsistent. This ought to be a source of major concern to those proposing its use. Worse still, for finite samples the behavior of estimates can be quite wild despite having incorporated the kind of dampening priors discussed by Gerke and Siedentop. An example in which we illustrate this behavior describes a single patient included at level 1 of 6 levels and experiencing a dose limiting toxicity. The subsequent recommendation is to experiment at level 6! Such problematic behavior is not

  16. CRM AS A SUPPORT FOR KNOWLEDGE MANAGEMENT AND CUSTOMER RELATIONSHIP

    Directory of Open Access Journals (Sweden)

    Silvana Toriani

    2011-05-01

    Full Text Available This paper aims to analyze the role of Customer Relationship Management (CRM as a support for Knowledge Management (KM and the Customer Relationship Strategy Definition in an Information Technology (IT Company. This work is based on theories of KM, IT, and Relationship Marketing. Our survey uses a descriptive approach, in which data is gathered by means of content analysis of semi-structured interviews. The study results have shown us that the company implements an effective system for CRM, in which the system users transform data into information and knowledge in order to support decision-making and strategy definition.

  17. An exact linear dispersion relation for CRM instability

    International Nuclear Information System (INIS)

    Choyal, Y; Minami, K

    2011-01-01

    An exact self-consistent linear dispersion relation of a large orbit electron beam including two principles of cyclotron emission with oscillation frequencies above and below the relativistic electron frequency is derived and analyzed numerically for the first time in the literature. The two principles are cyclotron resonance maser (CRM) instability and Cherenkov instability in the azimuthal direction. Self-consistency in the formulation and inclusion of proper boundary conditions have removed the unphysical instability existing for infinitely large k z observed in conventional dispersion relations of CRM instability.

  18. When are CRM Systems Successful? The Perspective of the User and of the Organization

    NARCIS (Netherlands)

    G.H. van Bruggen (Gerrit); B. Wierenga (Berend)

    2005-01-01

    textabstractThe individual impact of CRM systems is strongly related to impact at the organizational level. Fit with the task of the user is key. CRM systems are successful in organizations that reward customer-centric behavior and that have an analytical decision style. Acceptance of a CRM system

  19. Role of Knowledge Management and Analytical CRM in Business: Data Mining Based Framework

    Science.gov (United States)

    Ranjan, Jayanthi; Bhatnagar, Vishal

    2011-01-01

    Purpose: The purpose of the paper is to provide a thorough analysis of the concepts of business intelligence (BI), knowledge management (KM) and analytical CRM (aCRM) and to establish a framework for integrating all the three to each other. The paper also seeks to establish a KM and aCRM based framework using data mining (DM) techniques, which…

  20. Putting market-facing technology to work: Organizational drivers of CRM performance

    NARCIS (Netherlands)

    Saini, A.; Grewall, R.; Johnson, J.L.

    2010-01-01

    A large proportion of firms that adopt customer relationship management (CRM) technology find it challenging to integrate CRM technology into their core marketing processes and utilize CRM strategically to appreciably improve their performance. The authors conceptualize a model to understand the

  1. Software del sistema osteomioarticular

    Directory of Open Access Journals (Sweden)

    Dianelys León Medina

    2015-06-01

    Full Text Available Introducción: la aplicación en la enseñanza de las Tecnologías de la Informática y las Comunicaciones, es una de las líneas que ha trazado el sistema de salud cubano en estudiantes de las ciencias médicas. La anatomía es una de las ciencias que integra la disciplina de Morfofisiología y para facilitar su comprensión resulta necesario el empleo de recursos y estrategias, entre los que puede figurar un software educativo. Objetivo: diseñar un software sobre la anatomía del sistema osteomioarticular de cabeza y cuello para los estudiantes de primer año de la carrera de Estomatología de Pinar del Río. Material y método: se realizó un estudio cualitativo. Para obtener los resultados se utilizó el método materialista dialéctico. Para la dialéctica del desarrollo del proceso estudiado se utilizaron los métodos teóricos, empíricos, el estudio profundo del tema, tipo de plataforma a utilizar y criterios de los especialistas. Para su procesamiento se utilizaron técnicas estadísticas descriptivas e inferenciales no paramétricas. Resultados: debido a la necesidad de fortalecer en los estudiantes las habilidades en la utilización de las tecnologías de la informática y las comunicaciones, se elaboró el software de la anatomía del sistema osteomioarticular de cabeza y cuello "Aprendiendo anatomía" mediante imágenes, videos y textos. Conclusiones: el software constituye un aporte al proceso enseñanza aprendizaje, el cual facilita el trabajo independiente y autopreparación mediante la interactividad con el contenido, retroalimentación y evaluación utilizando medios de enseñanza modernos, lo cual tributa al modo de actuación del futuro egresado.

  2. Diseño e implementación de un sistema de seguridad con comunicación inalámbrica utilizando tecnología zigbee y control de eventos por medio de sms para la empresa de calzado Docceti Shoes

    OpenAIRE

    Flores Marcillo, Mónica Andrea; Rosero Yugsi, Ricardo Elicio

    2014-01-01

    The central system for data processing is performed in an open loop, ie receives signals from the various sensors, the signals enter a microcontroller which by means of stored programming memory performs a specific function to activate the corresponding actuator. The system consists of a master control (microcontroller), sensory system (smoke sensor, motion and magnetic), actuators (LCD, mermaid, text message, play a voice message), and Data Input (keyboard and buttons ) El sistema central...

  3. Customer Relationship Management (CRM dan Nilai Pelanggan terhadap Loyalitas Pelanggan

    Directory of Open Access Journals (Sweden)

    Budiman Budiman

    2010-09-01

    Full Text Available The tourism world today gains a lot of attention and spotlight is greatly increased in many countries and in different places in the world. It is proven by the increasing number of tourist resorts built, due to visitors using the facility. The purpose of this study is to determine whether there is influence of Customer Relationship Management (CRM on Customer Value at Hotel Crystal, to see if there is influence of CRM on Customer Loyalty at Hotel Kristal, and to find out whether there is influence of Customer Value on Customer Loyalty at Hotel Kristal. The research is descriptive, while the research method used is survey of 100 customers in Hotel Kristal, South Jakarta. Path analyze is used to determine the influence between variables. Result indicates that the CRM provides a positive and significant influence on the Customer Value at Hotel Kristal. Meanwhile, CRM and Customer Value provide a positive and significant influence at Hotel Kristal subsequently affecting Customer Loyalty Hotel Kristal.

  4. Meeting the needs of customers with health CRM.

    Science.gov (United States)

    Phillips, Jon; Panchal, Samir

    2002-01-01

    Customer relationship management (CRM) is a business strategy, supported by applications and technologies, that can fundamentally transform how healthcare delivery organizations manage patient and physician interactions, reduce cost, improve customer-facing processes, drive market and revenue growth, and manage regulatory compliance processes.

  5. Perancangan E-CRM pada PT Multi Superindo Manunggal

    Directory of Open Access Journals (Sweden)

    Brata Wibawa Djojo

    2010-03-01

    Full Text Available The key to the success of a company does not only lie in the product or service being offered, but in how far the company's efforts in satisfying the needs of its customers. Results of the system analysis, shows that problems faced by the company are caused by still not optimal customer services. The purpose of this study is to analyze the appropriate strategy for the company and design systems to support the implementation of the strategy. The analytical method used in analyzing the industry with Porter's Five Forces model, and formulation of strategies for using the method of analysis of external and internal environment with matrix IFE and EFE, followed by a SWOT matrix, and strategy decisions based on the matrix QSPM. Results from the formulation of strategy are market penetration strategy. E-CRM system is considered to be the most appropriate in implementation of this strategy and overcoming the problems faced by the company. Web-based e-CRM systems, focusing on the development and maintenance of long-term relationships with customers that can provide added value to both. E-CRM system is expected to make transactions easier for customers to order and get customer service, and also for prospective customers to access accurate company information. Design of E-CRM systems are conducted using 7C method.

  6. The importance of implementing CRM concept in the banking sector

    Directory of Open Access Journals (Sweden)

    Marinković Vladimir

    2015-01-01

    Full Text Available In the past banks traditionally operated at the predominantly stable market. With the outbreak of the economic crisis and the increased number of competitors the situation has drastically changed. Today banks are facing aggressive competition, which requires additional efforts in order to ensure survival at the competitive and unpredictable market. Customers are the essence and basis of the banking sector's development. Banks cannot function without customers. This is why Customer Relationship Management (CRM is of strategic importance for the banking sector. CRM helps banks to achieve profit by establishing long-term relations. High-quality customer relationship management is only possible with the support of a sound IT system. The practice among companies has shown that investments in the CRM system and customer relations are usually intuitive and based on the management's experience, with no detailed investment plan as in the case of other investment fields. Banks have realized that customer relationship management is an extremely significant factor of their success. CRM is a strategy that may help them build long-term relations with their clients, thereby increasing their profit through an adequate management system and implementation of customer-oriented strategy.

  7. Optimizing the marketing interventions mix in intermediate-term CRM

    NARCIS (Netherlands)

    R.T. Rust (Roland); P.C. Verhoef (Peter)

    2005-01-01

    textabstractWe provide a fully personalized model for optimizing multiple marketing interventions in intermediate-term customer relationship management (CRM). We derive theoretically based propositions on the moderating effects of past customer behavior and conduct a longitudinal validation test to

  8. Paths to continuous improvement of a CRM strategy

    Directory of Open Access Journals (Sweden)

    Lluís G. Renart

    2008-07-01

    Full Text Available The concept of relationship marketing has led to a paradigm change in marketing. Over the last few decades, numerous studies have analyzed the impact of customer relationship management (CRM programs on customer satisfaction and loyalty. Quite a few CRM programs have been found to have little or no impact. Having already published several articles and cases on the subject, in this paper we set out to answer the following question: assuming a company already has a reasonably successful CRM strategy in place, how can it continuously adapt and improve that strategy? Our recommendation is that such companies implement a continuous improvement process at four different but complementary levels: first, review and reinforce the company’s mission, culture and values; second, reconsider and, if necessary, redesign the CRM strategy; third, manage the various relationship-building activities more effectively; and lastly, review and, if necessary, improve the quality of material and human resources, program execution and process governance. A systematic review of these four levels or “paths” of improvement should help generate and maintain high quality relationships over time.

  9. Optimizing the marketing interventions mix in intermediate-term CRM

    NARCIS (Netherlands)

    Rust, RT; Verhoef, PC

    2005-01-01

    W e provide a fully personalized model for optimizing multiple marketing interventions in intermediate-term customer relationship management (CRM). We derive theoretically based propositions on the moderating effects of past customer behavior and conduct a longitudinal validation test to compare the

  10. Análisis y evaluación de la generación de iconos mentales en personas invidentes a partir de la percepción virtual táctil utilizando realidad virtual y sistemas hápticos

    Directory of Open Access Journals (Sweden)

    Raquel Espinosa Castañeda

    2014-07-01

    Full Text Available Las representaciones del espacio circundante para videntes e invidentes se definen mediante el proceso de la percepción sensorial. La percepción háptica (táctil no depende de la visual; a través del sentido del tacto activo es posible extraer la información necesaria para generar representaciones icónicas de los objetos. El presente trabajo de investigación evalúa y analiza el proceso de percepción virtual táctil para la construcción de iconos mentales de objetos tridimensionales explorados a través del Sistema CIGI (Cinematográfico Interactivo para Gente Invidente, el cual hace uso de tecnologías avanzadas en computación, realidad virtual y sistemas hápticos. El objetivo es analizar y entender la influencia de la percepción virtual táctil en la generación de iconos mentales en personas invidentes. Para lograr lo anterior, se utiliza una metodología experimental basada en las experiencias de exploración táctil de figuras geométricas 3D en un grupo de personas invidentes mediante el sistema CIGI. Los resultados demuestran que la construcción de iconos mentales a partir de percepciones virtuales táctiles es posible en personas invidentes.

  11. Desarrollo de la herramienta CRM en la facultad de Enpresagintza de Mondragon Unibersitatea. Análisis de necesidades y diseño del software.

    OpenAIRE

    Garitaonandia Aperribay, Gotzon

    2017-01-01

    El proyecto al que nos vamos a hacer frente está basado en la necesidad de las diversas áreas de conocimiento de la facultad para tener un sistema de gestión de datos de clientes en empresas. Hasta ahora el único soporte informático que se utilizaba era unos excel y alguna base de datos, en Access, residual. Ahora se ha optado por un cambio significativo, se ha pensando en desarrollar un CRM básico a medida de las necesidades de la facultad. Tras mucho dialogar sobre el tema esa es la deci...

  12. Team training in the skies: does crew resource management (CRM) training work?

    Science.gov (United States)

    Salas, E; Burke, C S; Bowers, C A; Wilson, K A

    2001-01-01

    The aviation community has invested great amounts of money and effort into crew resource management (CRM) training. Using D. L. Kirkpatrick's (1976) framework for evaluating training, we reviewed 58 published accounts of CRM training to determine its effectiveness within aviation. Results indicated that CRM training generally produced positive reactions, enhanced learning, and promoted desired behavioral changes. However, we cannot ascertain whether CRM has an effect on an organization's bottom line (i.e., safety). We discuss the state of the literature with regard to evaluation of CRM training programs and, as a result, call for the need to conduct systematic, multilevel evaluation efforts that will show the true effectiveness of CRM training. As many evaluations do not collect data across levels (as suggested by D. L. Kirkpatrick, 1976, and by G. M. Alliger, S. I. Tannenbaum, W. Bennett, Jr., & H. Traver, 1997), the impact of CRM cannot be truly determined; thus more and better evaluations are needed and should be demanded.

  13. Control de velocidad de un motor de inducción utilizando un controlador Fuzzy

    Directory of Open Access Journals (Sweden)

    Madelín Lima Álvarez

    2011-03-01

    Full Text Available Se realiza la simulación del sistema de control de velocidad del motor de inducción. Se parte del enfoquevectorial y de un sistema de coordenadas adecuado a su futura utilización, utilizando para esto el lenguaje desimulación de sistemas dinámicos Simulink. En cuanto a la simulación del método de control vectorial porcampo orientado se ha empleado el denominado método de control vectorial indirecto. El control de la velocidaddel motor se simuló utilizando un controlador Fuzzy, comparándose posteriormente estos resultados con losobtenidos mediante la utilización de un controlador PI digital.  This work carries out the simulation of speed control of induction motor. It is based on the field orientation theoryand on a system of coordinates adapted to its future use. The language that has been used for the simulation ofdynamics systems is Simulink. The indirect method of the field orientation control theory was used in themathematical analysis of the induction motor. The speed control of the induction motor was simulated using aFuzzy controller and these results were compared with those obtained by means of the use of a PI digitalcontroller.

  14. Estudio y diseño de un sistema inmótico para seguridad, comunicación y confort, utilizando el protocolo KNX para el edificio Torre Piamonte ubicado en el sector de Totoracocha de la ciudad de Cuenca

    OpenAIRE

    Jara Maldonado, Pedro Alcibiades

    2015-01-01

    El presente proyecto tiene como objetivo el estudio y diseño de un sistema inmótico para el edificio "Torre Piamonte" de la Ciudad de Cuenca. El estándar propuesto es el KNX. Se tiene los planos arquitectónicos y el diseño de planos inmóticos del edificio. Al final se obtiene el TIR y VAN para verificar la factibilidad del proyecto. This project aims to study and design of a building automation system for the "Torre Piedmont" building in the City of Cuenca. The proposed standard is the KNX...

  15. Arquitectura para balancear carga dinámica por demanda adaptativa, utilizando CORBA en JAVA-IDL

    OpenAIRE

    Jesús Chávez Esparza; Gerardo Rentería Castillo; Francisco Javier Luna Rosas

    2008-01-01

    En este trabajo desglosaremos la elaboración de una nueva Arquitectura para balancear carga dinámica, por demanda adaptativa, utilizando CORBA en JAVA-IDL. Una arquitectura de balanceo de carga es un sistema que permite distribuir el trabajo computacional entre varias máquinas, con el objetivo de reducir el tiempo de respuesta global del sistema. A través de las pruebas se justifica el uso de la arquitectura y se definen los parámetros a considerar para obtener un óptimo desempeño, refiriéndo...

  16. Peran E-crm (Electronic Customer Relationship Management) Dalam Meningkatkan Kualitas Pelayanan (Studi Pada Harris Hotel & Conventions Malang)

    OpenAIRE

    Ramadhan, Almira Bintang; Kusumawati, Andriani; Dewantara, Rizki Yudhi

    2016-01-01

    E-CRM (Electronic Customer Relationship Management) is one of business concepts and technology that supported by information systems to integrate all of business proccess that customer interacted. The most common E-CRM implementation in hotel industry is website. This research is to know the role of E-CRM to improve service quality, describe the implementation of E-CRM, understand the guest service procedure in, and to know the service quality through E-CRM in Harris Hotel & Conventions M...

  17. CRM Systems with Social Networking Capabilities: The Value of Incorporating a CRM 2.0 System in Sales/Marketing Education

    Science.gov (United States)

    Wang, Xin; Dugan, Riley; Sojka, Jane

    2013-01-01

    Implementation of a customer relationship management (CRM) 2.0 system can provide both a valuable pedagogical tool and a needed skill set in a marketing and sales curriculum. A CRM 2.0 system incorporated in the sales and marketing curriculum can help manage relationships between students, practitioners, and faculty while teaching students a…

  18. Immunogenicity of MenACWY-CRM in Korean Military Recruits: Influence of Tetanus-Diphtheria Toxoid Vaccination on the Vaccine Response to MenACWY-CRM.

    Science.gov (United States)

    Kim, Han Wool; Park, In Ho; You, Sooseong; Yu, Hee Tae; Oh, In Soo; Sung, Pil Soo; Shin, Eui Cheol; Kim, Kyung Hyo

    2016-11-01

    The quadrivalent meningococcal conjugate vaccine (MenACWY-CRM) has been introduced for military recruits in Korea since 2012. This study was performed to evaluate the immunogenicity of MenACWY-CRM in Korean military recruits. In addition, the influence of tetanus-diphtheria toxoids (Td) vaccination on the vaccine response to MenACWY-CRM was analyzed. A total of 75 military recruits were enrolled. Among them, 18 received a dose of MenACWY-CRM only (group 1), and 57 received Td three days before MenACWY-CRM immunization (group 2). The immunogenicity of MenACWY-CRM was compared between the two groups. The serum bactericidal activity with baby rabbit complement was measured before and three weeks after immunization against serogroups A, C, W-135, and Y. The geometric mean titers (GMTs) against four serogroups were significantly increased in both groups after immunization. Compared to group 2, group 1 exhibited significantly higher vaccine responses in several aspects: post-immune GMTs against serogroup A and C, seroresponse rates against serogroup A, and a fold increases of titers against serogroup A, C, and Y. MenACWY-CRM was immunogenic against all vaccine-serogroups in Korean military recruits. Vaccine response to MenACWY-CRM was influenced by Td administered three days earlier.

  19. CRM as a General Practice of Every Business Organization

    Science.gov (United States)

    Ahmed, TS Ezaz; Prabhakar, D.

    2012-11-01

    Every business unit emphasizes on spurting a long term relationship with customers to nurture its stability in todayís blooming market. Customerís expectations are now not only limited to get best products and services, they also need a face-to-face business in which they want to receive exactly what they demand and in a quick time. Customer Relationship Management is an upright concept or strategy to solidify relations with customers and at the same time reducing cost and enhancing productivity and profitability in business. An ideal CRM system is a centralized collection all data sources under an organization and provides an atomistic real time vision of customer information. A CRM system is vast and significant, but it be can implemented for small business, as well as large enterprises also as the main goal is to assist the customers efficiently.

  20. CRM system benefits : A case study of banking sector

    OpenAIRE

    Murrawat, Adnan; Nasershariati, Foroozan

    2011-01-01

    Seminar Date: 05-11-2011 Level: Master Thesis in Information Technology Management,   15ECTS Institution: School of Sustainable Development of Society and Technology, Malardalen University Authors: Adnan Murrawat Khan [amt1001]         Foroozan Nasershariati [fni10002]                                              Title: CRM system benefits, a case study of banking sector Supervisor: Dr Ole Liljefors Problem statement: Customer relationship management (CRM) systems have been adopted to have b...

  1. Leadership as a bottleneck factor in CRM. Or: What could be learned from Alinghi

    Directory of Open Access Journals (Sweden)

    Astrid K. Holste

    2016-02-01

    Full Text Available El profesionalismo y la administración de relaciones con el cliente no se detienen con los sistemas y estrategias, el éxito real de los acercamientos prometedores sólo se puede lograr por medio de una nueva orientación y administración. Esto incluye la comprensión de la administración como un marco de referencia existencial que está basado en la confianza, ya que todos los ejemplos presentados muestran que el CRMtrata con nuevas situaciones, pruebas, problemas y errores, además de cómo tratar con incidentes inesperados. Cuando un gerente no es capaz de mostrar fe en sus empleados y de establecer una administración que ve los errores de forma positiva (el error como la mejor forma de aprendizaje como base de la organización, las mejores auditorías y los mejores procedimientos están perdidos. si este entendido básico es probable que exista en algún lado, resultados positivos del CRM pueden ser obtenidos a corto plazo, debido a análisis consecuentes y a la realización de lineamientos a seguir  —y con la introspección continua y la repetición de procedimientos, los cuales pueden servir como ventaja competitiva independiente para un individuo en particular.

  2. A clinical trial examining the effect of increased total CRM(197) carrier protein dose on the antibody response to Haemophilus influenzae type b CRM(197) conjugate vaccine.

    Science.gov (United States)

    Usonis, Vytautas; Bakasenas, Vytautas; Lockhart, Stephen; Baker, Sherryl; Gruber, William; Laudat, France

    2008-08-18

    CRM(197) is a carrier protein in certain conjugate vaccines. When multiple conjugate vaccines with the same carrier protein are administered simultaneously, reduced response to vaccines and/or antigens related to the carrier protein may occur. This study examined responses of infants who, in addition to diphtheria toxoid/tetanus toxoid/acellular pertussis vaccine (DTaP) received either diphtheria CRM(197)-based Haemophilus influenzae type b conjugate vaccine (HbOC) or HbOC and a diphtheria CRM(197)-based combination 9-valent pneumococcal conjugate vaccine/meningococcal group C conjugate vaccine. Administration of conjugate vaccines with CRM(197) carrier protein load >50 microg did not reduce response to CRM(197) conjugate vaccines or immunogenicity to immunologically cross-reactive diphtheria toxoid.

  3. Churn prediction based on text mining and CRM data analysis

    OpenAIRE

    Schatzmann, Anders; Heitz, Christoph; Münch, Thomas

    2014-01-01

    Within quantitative marketing, churn prediction on a single customer level has become a major issue. An extensive body of literature shows that, today, churn prediction is mainly based on structured CRM data. However, in the past years, more and more digitized customer text data has become available, originating from emails, surveys or scripts of phone calls. To date, this data source remains vastly untapped for churn prediction, and corresponding methods are rarely described in literature. ...

  4. IMPLEMENTING SALES CRM ON CLOUD SERVICES USING SALESOFORCE.COM

    OpenAIRE

    Rohit Parashar*, ER. Kamal Kumar Ranga

    2016-01-01

    Cloud computing provides lot of new ways to build and run applications that are accessed over the Internet as utilities, rather than as pieces of software running on client or server machine. Business applications, like customer relationship management (CRM) are promoted to be delivered via a Web browser in this paper, rather than delivering it as “traditional software”. As with the Internet, applications that run in the cloud have grown ubiquitous that almost every business user interacts wi...

  5. Evaluation of the implementation of CRM in developing countries

    OpenAIRE

    Almotairi, Mohammad AT

    2010-01-01

    This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University. Managing relations with customers has been a main concern for business organisations from different sizes and fields. Such a concern has grown rapidly in the last few decades for a number of reasons such as the development of new technologies especially in the field of information technology (IT). Customer Relationship Management (CRM) is a newly emerged concept in the fields of I...

  6. Evaluation of performance and efficiency of the CRM

    OpenAIRE

    Renata Miklencicova; Bronislava Capkovicova

    2013-01-01

    In order to achieve customer satisfaction, enterprises must manage their own value chains together with their complete system of proving customer oriented values. The aim of enterprises is not only customer acquisition, but mainly their retention. It is customer relationship management that deals with this issue. However, the question raised is how to measure the level of customer relationship management (CRM). This issue is addressed in our contribution.

  7. Explanation the factors affecting Customer Satisfaction in relationship CRM

    OpenAIRE

    MORADI ALIABADI, Bahareh; GOLMORADI, Ali; PARVIZY, Narges

    2015-01-01

    Abstract. In today's world of communication with the customer is the center of attention. In the center of this system is customer service and customer satisfaction Profitability for banks and financial institutions leads. The purpose of this study was therefore to introduce the system model of customer satisfaction, customer relationship can be established. The associated variables with customer satisfaction in the CRM are examined In this study.This study considers a conceptual model that i...

  8. APLIKASI e-CRM BERBASIS WEB PADA RUMAH SAKIT

    Directory of Open Access Journals (Sweden)

    Luthfie Hawari

    2015-04-01

    Full Text Available The purpose of this research is to design an e-CRM application that serves as an Internet-based services for customers or patients to provide information needed by the customer or patient without being limited by distance or time. With the increased competition and technological development is rapidly increasing, then every hospital strives to provide the best service to customers, or patients with a hope to get customers or new patients and retain old customers or patients. One solution that appears is electronic-Customer Relationship Management (e-CRM is applied by using the Internet and SMS technology. The method used is waterfall method which includes, analysis and systems engineering, requirements analysis, design, programming, testing and maintenance. This application was built using the programming language PHP and MySQL to design database.Hasil achieved from the writing of this research is the application of customer service or patient that provides information (schedule doctor's office, clinic services, patient medical records, consultation and sms notifications check-up, provide member features pages to provide personalized services to customers or patients. With the application of e-CRM customer service Internet-based hospital is expected to maintain good long-term relationship with its customers.

  9. Magnetization of the oceanic crust: TRM or CRM?

    Science.gov (United States)

    Raymond, C. A.; Labrecque, J. L.

    1987-01-01

    A model was proposed in which chemical remanent magnetization (CRM) acquired within the first 20 Ma of crustal evolution may account for 80% of the bulk natural remanent magnetization (NRM) of older basalts. The CRM of the crust is acquired as the original thermoremanent magnetization (TRM) is lost through low temperature alteration. The CRM intensity and direction are controlled by the post-emplacement polarity history. This model explains several independent observations concerning the magnetization of the oceanic crust. The model accounts for amplitude and skewness discrepancies observed in both the intermediate wavelength satellite field and the short wavelength sea surface magnetic anomaly pattern. It also explains the decay of magnetization away from the spreading axis, and the enhanced magnetization of the Cretaceous Quiet Zones while predicting other systematic variations with age in the bulk magnetization of the oceanic crust. The model also explains discrepancies in the anomaly skewness parameter observed for anomalies of Cretaceous age. Further studies indicate varying rates of TRM decay in very young crust which depicts the advance of low temperature alteration through the magnetized layer.

  10. CIDOC-CRM extensions for conservation processes: A methodological approach

    Science.gov (United States)

    Vassilakaki, Evgenia; Zervos, Spiros; Giannakopoulos, Georgios

    2015-02-01

    This paper aims to report the steps taken to create the CIDOC Conceptual Reference Model (CIDOC-CRM) extensions and the relationships established to accommodate the depiction of conservation processes. In particular, the specific steps undertaken for developing and applying the CIDOC-CRM extensions for defining the conservation interventions performed on the cultural artifacts of the National Archaeological Museum of Athens, Greece are presented in detail. A report on the preliminary design of the DOC-CULTURE project (Development of an integrated information environment for assessment and documentation of conservation interventions to cultural works/objects with nondestructive testing techniques [NDTs], www.ndt-lab.gr/docculture), co-financed by the European Union NSRF THALES program, can be found in Kyriaki-Manessi, Zervos & Giannakopoulos (1) whereas the NDT&E methods and their output data through CIDOC-CRM extension of the DOC-CULTURE project approach to standardize the documentation of the conservation were further reported in Kouis et al. (2).

  11. Desenvolvimento e estudo de um sistema para tratamento de fenol e poluentes orgânicos emergentes (POE) por processos oxidativos avançados (POA) utilizando ozônio, peróxido de hidrogênio e radiação ultravioleta

    OpenAIRE

    Felipe Rufine Nolasco

    2014-01-01

    O estudo avaliou a efetividade de um sistema para tratamento de soluções aquosas contendo poluentes orgânicos emergentes (POE), denominados interferentes endócrinos (IE). Baseado nos processos oxidativos avançados (POA), empregando ozônio, radiação UV, peróxido de hidrogênio e variação de pH, o estudo possibilitou determinar a relação ideal oxidante/poluentes e o custo/benefício dos tratamentos com melhores desempenhos, de degradação do padrão contendo hormônios 17?-estradiol (E2) e 17?-etini...

  12. Evaluation of moisture damage in asphalt concrete with CRM motorcycle tire waste passing #50 sieve size

    Science.gov (United States)

    Siswanto, Henri; Supriyanto, Bambang; Pranoto, Pranoto; Chandra, Pria Rizky; Hakim, Arief Rahman

    2017-09-01

    The objective of this experimental research is to evaluate moisture damage in Asphalt Concrete (AC) with Crumb Rubber Modified (CRM) motorcycle tire waste passing #50 and retaining #100 sieve size. Two gradations were used in this research, the first gradation is usual for asphalt concrete base (ACB) and the second gradation is for asphalt concrete wearing course (ACWC). Marshall testing apparatus was used for testing the Marshall specimens. Seven levels of CRM content were used, namely 0%, 0.5%, 1%, 1.5%, 3%, 4.5% and 6% by weight of mixtures. Retained stability represent the level of moisture damage of AC pavement. The result indicates that addition CRM to the AC mixture increases their the stability to a maximum value and subsequent addition decrease the stability. The addition CRM to AC decreases their moisture damage susceptibility. AC with 1% CRM is the best asphalt-CRM mix.

  13. crm-1 facilitates BMP signaling to control body size in Caenorhabditis elegans.

    Science.gov (United States)

    Fung, Wong Yan; Fat, Ko Frankie Chi; Eng, Cheah Kathryn Song; Lau, Chow King

    2007-11-01

    We have identified in Caenorhabditis elegans a homologue of the vertebrate Crim1, crm-1, which encodes a putative transmembrane protein with multiple cysteine-rich (CR) domains known to have bone morphogenetic proteins (BMPs) binding activity. Using the body morphology of C. elegans as an indicator, we showed that attenuation of crm-1 activity leads to a small body phenotype reminiscent of that of BMP pathway mutants. We showed that the crm-1 loss-of-function phenotype can be rescued by constitutive supply of sma-4 activity. crm-1 can enhance BMP signaling and this activity is dependent on the presence of the DBL-1 ligand and its receptors. crm-1 is expressed in neurons at the ventral nerve cord, where the DBL-1 ligand is produced. However, ectopic expression experiments reveal that crm-1 gene products act outside the DBL-1 producing cells and function non-autonomously to facilitate dbl/sma pathway signaling to control body size.

  14. A study on how CRM influences marketing planning in telecommunication industry

    Directory of Open Access Journals (Sweden)

    Naser Azad

    2013-08-01

    Full Text Available Customer relationship management (CRM plays an important role on marketing planning. In this paper, we re-examine the effect of having efficient CRM on efficiency of a telecommunication company. The proposed study considers three hypotheses. The first hypothesis examines whether implementation of CRM could improve customer’s perception in terms of customer retention, satisfaction, loyalty and awareness. The second hypothesis examines whether implementation of CRM influences on market performance in terms of reduction on customer complaints, quality improvement, improving customer perception, access to services and increase in market share. Finally, the third hypothesis considers the effect of CRM on financial figures in terms of sales growth, profit growth, earnings per share and productivity. The results of our survey have confirmed the first hypothesis and rejected the third hypothesis. In other words, while CRM improves customer perception it does not influence financial figures in most cases (P<0.01.

  15. Avaliação do estado nutricional da videira 'Itália' na região de São Miguel Arcanjo-SP, utilizando o sistema integrado de diagnose e recomendação Evaluation of the nutritional condition of Italia grapevine in the region of São Miguel Arcanjo-SP, using the diagnosis and recommendation integrated system

    Directory of Open Access Journals (Sweden)

    Maurilo Monteiro Terra

    2007-01-01

    Full Text Available Com o objetivo de avaliar o estado nutricional da videira cultivar Itália na região de São Miguel Arcanjo, Estado de São Paulo, Brasil, utilizando o Sistema Integrado de Diagnose e Recomendação (DRIS, foram selecionados 20 vinhedos em produção, com práticas culturais semelhantes. Amostras de limbo e pecíolo foram coletadas em três estádios de desenvolvimento da videira: florescimento, frutos entre ervilha e meia-baga, e início de maturação dos frutos. As amostras de limbo e pecíolo foram analisadas para macronutrientes. A população de referência usada no cálculo das normas DRIS foi à dos vinhedos com produtividade média entre 20,70 e 36,30t/ha. O Índice de Balanço Nutricional (IBN e a seqüência de deficiência a excesso dos nutrientes foram calculadas para cada vinhedo, nas três épocas de amostragem, para limbo e pecíolo. Nessa avaliação, concluiu-se que o DRIS se mostrou um bom método para avaliação do estado nutricional da videira 'Itália'. De vinte vinhedos avaliados, onze foram considerados em equilíbrio nutricional. Correlações entre IBN e produtividade indicaram que o melhor órgão foi o limbo, e o florescimento a melhor época de amostragem. O DRIS permitiu determinar os vinhedos que, em geral, apresentavam deficiência de fósforo, potássio e magnésio.This work aimed to evaluate nutritional condition of Italia grapevine in the region centered in São Miguel Arcanjo, SP, Brazil. It was used the Diagnosis and Recommendation Integrated System (DRIS. Twenty bearing vineyards in that region using similar cultural practices were nutritionally surveyed. Leaf blade and petiole samples were taken at three developing phases of grapevine plants: at bloom, in fruits between pea and have-berry and at the beginning of fruit maturation. Leaf blade and petiole samples were analyzed for macronutrients. The reference population used in the calculation of DRIS norms was that of vineyards with average yield between

  16. Customer Relationship Management (Crm) Berbasis Web Untuk Meningkatkan Daya Saing Toko Online

    OpenAIRE

    Kholil, Ishak

    2017-01-01

    Customer Relationship Management (CRM) is a thorough business strategy of a company that enables the company to effectively manage relationships with customers. relationships with CRM information technology is very important because without good information technology capabilities in managing information within the organization, CRM will be paralyzed and has no meaning. Synergy of these two things are needed what today's technology era. To generate a reliable performance of the organization m...

  17. Pengaruh Customer Relationship Management (CRM) Terhadap Customer Satisfaction Dan Customer Loyalty Pada Pelanggan Sushi Tei Surabaya

    OpenAIRE

    Chandra Dewi, Ayu Abriyanti

    2015-01-01

    Manajemen hubungan pelanggan (CRM) merupakan bagian dari strategi pemasaran untuk memuaskan, dan menjaga loyalitas pelanggan. CRM dapat menjadi stimulus terhadap kepuasan dan loyalitas konsumen, bahwa CRM yang tepat berdampak pada kepuasan dan selanjutnya akan mempengaruhi loyalitas pelanggan. Populasi penelitian adalah seluruh pelanggan Sushi Tei Surabaya, dan sampel sebanyak 86 pelanggan Sushi Tei yang dipilih dengan teknik purposive sampling, dan teknik analisis yang digunakan adalah Gener...

  18. COMPARISON OF CRM PROGRAMS BASING ON IMPROVING CUSTOMER PROFITABILITY: USING THE AHP METHOD

    Directory of Open Access Journals (Sweden)

    Dong-Fei Xue

    2014-04-01

    Full Text Available In this paper, we generalize the cause-related marketing (CRM methods that used by most current enterprises. And then, we probe into the difference of the effects of different types of CRM programs aiming at improving customer profitability by analytic hierarchy process (AHP. Consequently, we find out the sequencing results and provide some reference to the enterprises while performing CRM programs.

  19. The analysis of suitability of crm product for organizations for disabled

    OpenAIRE

    Jeras, David

    2013-01-01

    The purpose of the thesis is to investigate the customization possibilities of Microsof Dynamics CRM, especially the extent and ways of customization. Moreover the goal is also to determine whether Microsoft Dynamics CRM is suitable for usage in organizations with which deal with disabled people and how it needs to be adjusted in order to achieve the best possible functionality for disabled users. Firslty, we discuss the general properties of CRM systems. Afterwords we describe Microsof...

  20. Crew Resource Management (CRM) video storytelling project: a team-based learning activity

    OpenAIRE

    Ma, Maggie Jiao; Denando, John

    2011-01-01

    This Crew Resource Management (CRM) video storytelling project asks students to work in a team (4-5 people per team) to create (write and produce) a video story. The story should demonstrate lacking and ill practices of CRM knowledge and skills, or positive skills used to create a successful scenario in aviation (e. g. , flight training, commercial aviation, airport management). The activity is composed of two parts: (1) creating a video story of CRM in aviation, and (2) delivering a group pr...

  1. Characterization of the molecular basis of group II intron RNA recognition by CRS1-CRM domains.

    Science.gov (United States)

    Keren, Ido; Klipcan, Liron; Bezawork-Geleta, Ayenachew; Kolton, Max; Shaya, Felix; Ostersetzer-Biran, Oren

    2008-08-22

    CRM (chloroplast RNA splicing and ribosome maturation) is a recently recognized RNA-binding domain of ancient origin that has been retained in eukaryotic genomes only within the plant lineage. Whereas in bacteria CRM domains exist as single domain proteins involved in ribosome maturation, in plants they are found in a family of proteins that contain between one and four repeats. Several members of this family with multiple CRM domains have been shown to be required for the splicing of specific plastidic group II introns. Detailed biochemical analysis of one of these factors in maize, CRS1, demonstrated its high affinity and specific binding to the single group II intron whose splicing it facilitates, the plastid-encoded atpF intron RNA. Through its association with two intronic regions, CRS1 guides the folding of atpF intron RNA into its predicted "catalytically active" form. To understand how multiple CRM domains cooperate to achieve high affinity sequence-specific binding to RNA, we analyzed the RNA binding affinity and specificity associated with each individual CRM domain in CRS1; whereas CRM3 bound tightly to the RNA, CRM1 associated specifically with a unique region found within atpF intron domain I. CRM2, which demonstrated only low binding affinity, also seems to form specific interactions with regions localized to domains I, III, and IV. We further show that CRM domains share structural similarities and RNA binding characteristics with the well known RNA recognition motif domain.

  2. A Theoretical Review of CRM Effects on Customer Satisfaction and Loyalty

    Directory of Open Access Journals (Sweden)

    S. M. Kamrul Islam Shaon

    2015-03-01

    Full Text Available This paper has been devoted to theoretically examining the Customer Relationship Management (CRM agenda which has been dominating the business world in recent years. Customer relationship management is a new competitive weapon for organizations for serving internal and external customers. Today’s organizations are focusing on conquering the minds of customers, to make them satisfied and loyal with the help of sophisticated, well-organized CRM efforts. This paper is to explore the CRM agenda in organizational interfaces and its effectiveness with regards to customer satisfaction and customer loyalty. The related literature demonstrates that there is a significant association among effective CRM, customer satisfaction and customer loyalty.

  3. CRM-ohjelmiston käyttöönotto tilitoimistossa

    OpenAIRE

    Kempas, Mervi

    2013-01-01

    Opinnäytetyössä selvitettiin, mitä Pretax Pohjois-Karjala Oy:n tulisi ottaa huomioon CRM-ohjelmiston käyttöönotossa. Asiakashallinta eli Customer Relationship Management on osa asiakaslähtöistä liiketoimintamallia. Yrityksen liiketoiminta saadaan asiakaslähtöiseksi CRM-ohjelmiston avulla. CRM-ohjelmisto tarjoaa paljon mahdollisuuksia hyödynnettäväksi liiketoiminnassa. Tutkimuskohteena käytettiin Pretax Jyväskylä Oy:tä, jossa CRM-ohjelmisto oli otettu alkuvuodesta 2013 käyttöön. Tutkimustu...

  4. Biorremediación de los efluentes de cultivo del camarón Litopenaeus vannamei (Boone, 1931 utilizando tapetes microbianos en un sistema de recirculación Bioremediacion of effluents ones of the culture of Litopenaeus vannamei (Boone, 1931 using microbial mats in a recirculating system

    Directory of Open Access Journals (Sweden)

    Carlos Lezama-Cervantes

    2010-01-01

    Full Text Available Se desarrolló un sistema de recirculación (SR integrando el cultivo del camarón con tapetes microbianos buscando mitigar los impactos ambientales de los subproductos del cultivo del camarón y avanzar hacia la biorremediación del agua de cultivo. Los consorcios microbianos obtenidos de ambientes naturales (TaM estuvieron constituidos por bacterias (55,6%, cianófitas (18,4%, diatomeas (9%, nemátodos (5,6% y clorófitas (1,4%, entre los grupos taxonómicos principales. La remoción de nutrientes y sólidos se evaluó en un SR (2 ciclos/hora conteniendo (n = 3 60 y 120 ind m-2 de Litopenaeus vannamei. Los resultados demostraron que los TaM redujeron los niveles de nitrógeno amoniacal por encima del 71% diariamente; la demanda bioquímica de oxígeno (DBO5 se redujo más de 68% y los sólidos suspendidos (SST hasta en 62% al compararse con los sistemas control (p 0,05. El agua bio-remediada tiene un efecto positivo en el cultivo de Litopenaeus vannamei, y promueve el crecimiento y sobrevivencia en presencia de TaM en el SR.We developed a recirculating system integrating shrimp culture with microbial mats aiming to mitigate the environmental impacts of by-products from shrimp culture and to advance toward the bioremediation of the shrimp culture water. The microbial consortia collected from natural environments (TaM was constituted by bacteria (55.6%, Cyanophyte (18.4%, diatoms (9%, nematods (5.6% and Chlorophyte algae (1.4% among the major taxonomic groups. The removal of nutrients and solids by these mats was assessed in a recirculating system (2 cycles/hour (n = 3 containing 60 and 120 ind m-2 of Litopenaeus vannamei. Results showed that the microbial mat reduces daily up to 71% of ammonia nitrogen, decreases around 68% of the biochemical oxygen demand (DBO5 and up to 62% of suspended solids (SST when comparing to the control systems (p 0.05. The Bioremediated culture water had a positive effect on the culture of Litopenaeus vannamei, and

  5. Avaliação do Índice de Remanescente Adesivo utilizando braquetes com e sem tratamento na base e a interação com três sistemas de colagem Evaluation of Adhesive Remnant Index using conventional mesh bases and sandblasted orthodontic bracket bases and three bonding systems

    Directory of Open Access Journals (Sweden)

    Lilian Maria Brisque Pignatta

    2009-02-01

    Full Text Available OBJETIVO: avaliar o Índice de Remanescente Adesivo (IRA em dentes bovinos após a descolagem de braquetes com e sem tratamento na base. METODOLOGIA: foram utilizados três sistemas de colagem ortodôntica para os dois padrões de base. Os dentes bovinos foram divididos em seis grupos de 40, de acordo com a base do braquete e o sistema de colagem. Vinte e quatro horas após a colagem foram realizados os testes de compressão em uma máquina de ensaios. A avaliação do IRA foi realizada em um estereomicroscópio por três examinadores calibrados. Foi utilizado o teste não paramétrico de Kruskal-Wallis, seguido do método de Dunn, para fazer as comparações múltiplas entre todos os grupos. RESULTADOS E CONCLUSÕES: observou-se que o tratamento das bases dos braquetes com óxido de alumínio não foi determinante para o aumento da adesividade entre o braquete e o adesivo. O grupo em que se utilizou braquetes com tratamento na base e adesivo TXT (3M-Unitek + Transbond Plus SEP (3M-Unitek apresentou a maior parte das fraturas na interface dente-adesivo (escore 4.AIM: To assess the Adhesive Remnant Index (ARI in bovine teeth after debonding mesh bases and sandblasted orthodontic bracket bases. METHODS: Were used three bonding systems for the two standards of base. The bovine teeth were divided into 6 groups of 40, according to the bracket base and to the bonding system. Twenty four hours after bonding they had been carried through shear bond strength tests in a universal testing machine. The assessment of ARI was performed in a stereomicroscopy by three calibrated examiners. It was used the non-parametric Kruskall-Wallis test, followed by Dunn's method, to do the multiple comparisons among all groups. RESULTS AND CONCLUSIONS: It was observed that the aluminum oxide sandblasting bracket bases was not determinative to the increase of the adhesiveness between bracket and adhesive. The group where it was used sandblasted orthodontic bracket bases and

  6. Safety and immunogenicity of an investigational quadrivalent meningococcal CRM(197) conjugate vaccine, MenACWY-CRM, compared with licensed vaccines in adults in Latin America.

    Science.gov (United States)

    Stamboulian, D; Lopardo, G; Lopez, P; Cortes-Barbosa, C; Valencia, A; Bedell, L; Karsten, A; Dull, P M

    2010-10-01

    This study compared the investigational quadrivalent meningococcal CRM₁₉₇ conjugate vaccine, MenACWY-CRM, with licensed quadrivalent polysaccharide (MPSV4) and conjugate (MenACWY-D) meningococcal vaccines. In this phase III multicenter study, 2505 adults (aged 19-55 years) were randomized to receive either MenACWY-CRM or MenACWY-D, and 326 adults (aged 56-65 years) were randomized to receive either MenACWY-CRM or MPSV4. Sera obtained pre-vaccination and at 1-month post-vaccination were tested for serogroup-specific serum bactericidal activity using human complement (hSBA) for immunogenicity non-inferiority and superiority analyses. The vaccines in all groups were well tolerated. In the 19-55 years age group, post-vaccination geometric mean titers (GMTs) were consistently higher for MenACWY-CRM than for MenACWY-D for all four serogroups. MenACWY-CRM was non-inferior to MenACWY-D for all serogroups, and superior for serogroup Y. In the 56-65 years age group, post-vaccination GMTs were 1.2- to 5.4-fold higher for MenACWY-CRM than for MPSV4 for the four serogroups. MenACWY-CRM is well tolerated and immunogenic in adults aged 19-65 years, with at least non-inferior immunogenicity compared with the currently licensed meningococcal vaccines. Copyright © 2010 International Society for Infectious Diseases. Published by Elsevier Ltd. All rights reserved.

  7. Comparative study on systems of residual water treatment in the process industry by evaporation, using fossils fuels or solar energy; Estudio comparativo sobre sistemas de tratamiento de aguas residuales de la industria de procesamiento por evaporacion, utilizando combustibles fosiles o energia solar

    Energy Technology Data Exchange (ETDEWEB)

    Landgrave Romero, Julio; Canseco Contreras, Jose [Facultad de Quimica, UNAM (Mexico)

    1996-07-01

    The residual water treatment of the process industry, nowadays is an imminent necessity in our country. In the present study two different forms are considered to concentrate residual waters: multiple effect evaporation and solar evaporation. The use of solar evaporation lagoons is a good possibility to conserving energy by means of the diminution of fossil fuel consumption. The design basis of the evaporation systems via multiple effect, as well as solar evaporation, the results of the respective sizing and the estimation of the corresponding costs are presented. A practical case is described on the cooking of cotton linters (flock) [Spanish] El tratamiento de aguas residuales de la industria de proceso, hoy en dia es una necesidad inminente en nuestro pais. En el presente trabajo se consideran dos formas distintas para concentrar las aguas residuales: evaporacion de multiple efecto y evaporacion solar. El empleo de lagunas de evaporacion solar es una buena posibilidad para conseguir el ahorro de energia mediante disminucion del consumo de combustibles fosiles. Se presentan las bases de diseno de los sistemas de evaporacion via multiple efecto, asi como solar, los resultados del dimensionamiento respectivo y la estimacion de los costos correspondientes. Se describe un caso practico sobre el cocido de linters de algodon (borra)

  8. Análise das modificações do uso da terra no município de Pinhais - PR (1980-2000 numa perspectiva espaço-temporal utilizando o Sistema de Informação Geográfica (SIG

    Directory of Open Access Journals (Sweden)

    Edmilson Alves LOPES

    2003-12-01

    Full Text Available Este trabalho analisou as modificações de uso e ocupação da terra no município de Pinhais-PR, de 1980 a 2000, o que resultou num diagnóstico, possibilitando a identificação das incompatibilidades de uso da terra e a legislação que regulamenta esse uso. Esta pesquisa foi desenvolvida a partir da metodologia de Sistemas de Informação Geográfica, que proporcionou a construção de mapas-síntese de caráter avaliativo quanto à análise quantitativa e qualitativa das modificações de uso e ocupação da terra no município de Pinhais. Com o Sistema de Informação Geográfica elaborou-se o cruzamento dos mapas de uso da terra, obtendo-se um mapa de dinâmica espaço-temporal de uso da terra. Também foram elaborados os cruzamentos dos mapas: Uso da Terra-2000, Zoneamento da UTP de Pinhais e Áreas de Preservação Permanente da Mata Ciliar. Esses cruzamentos proporcionaram a identificação das incompatibilidades entre o tipo de uso da terra e a legislação de uso do solo, o que resulta na identificação das incongruências de uso, áreas críticas e potenciais conflitantes existentes no município neste período. O desenvolvimento desta pesquisa confirmou a hipótese de que a substituição da Área de Proteção Ambiental (APA por uma Unidade Territorial de Planejamento (UTP não melhorou as condições de preservação ambiental no município, apenas legalizou a implantação de loteamentos, desencadeando um processo de urbanização. A substituição da APA por uma UTP foi instituída pela Lei Estadual n.º 12.248/98, que dispõe sobre o Uso e Ocupação do Solo nas Áreas de Proteção. Após a implantação da Unidade Territorial de Planejamento, o município criou a Lei Municipal n.º 346/99, que dispõe sobre o Zoneamento da UTP de Pinhais com a finalidade de reordenar o território. Porém, a modificação desta legislação atendeu apenas aos interesses dos proprietários fundiários e dos agentes imobiliários que estavam

  9. Geração de imagem georreferenciada do município de Santa Maria utilizando imagem de satélite e sistemas de informações geográficas Generation of georreferenced image of Santa Maria county utilizing satellite image and geographic information systems

    Directory of Open Access Journals (Sweden)

    Edson Luís Piroli

    1999-09-01

    Full Text Available O trabalho foi desenvolvido no Laboratório de Sensoriamento Remoto e Geoprocessamento, do Departamento de Engenharia Rural, da Universidade Federal de Santa Maria, tendo como objetivo a criação de uma imagem georreferenciada do Município de Santa Maria - RS. Foram utilizados para o seu desenvolvimento os sistemas de informações geográficas IDRISI e SITER e imagens do satélite Landsat 5 - TM. Os procedimentos para a obtenção da imagem georreferenciada foram basicamente de elaboração de composição falsa-cor, georreferência e corte da área abrangida pelo Município de Santa Maria. Os aplicativos SIG utilizados e as imagens de satélite foram suficientes e eficazes para a elaboração de imagem georreferenciada do município de Santa Maria.This work was developed at the laboratory of Remote Sensing and Geoprocessing of Department of Rural Engineering of University Federal of Santa Maria, had as objective the creation of a georreferenced image of Santa Maria county - RS. Made possible the development through the associated by the digital Landsat 5 - TM and they Geographic Information System IDRISI and SITER. The proceedings to again imagery georeferenced were elaborated from the color compositae, georreferencing techniques and the out line municipality boundary. The softwares GIS and the satellite image utilized were effective to reach the main goal of this work.

  10. Análise dos níveis de cinza de 4 resinas compostas micro-híbridas utilizando um sistema de radiografia digital direto =Analisys of the gray scale levels for 4 micro-hibrids composite resins using a radiograph direct digital system

    Directory of Open Access Journals (Sweden)

    Pereira, Ary Salazar Rubim et al.

    2005-01-01

    Full Text Available O objetivo deste estudo foi analisar os diferentes níveis de cinza de quatro resinas compostas micro-híbridas, através do sistema de radiografia digital direto Sens-a-Ray. As resinas utilizadas foram: Concept (Vigodent, Herculite (Sybron/Kerr, IntenS (Ivoclar Vivadent e Z 100 (3MESPE, na cor A2. Foram confeccionadas 3 placas de acrílico para cada espessura 2, 3 e 4 mm que possuíam dimensões de um filme periapical. Em todas as placas foram feitos quatro orifícios eqüidistantes com 4 mm de diâmetro onde as resinas compostas foram inseridas, esses orifícios apresentavam 4mm de diâmetro. As amostras foram radiografadas a 30 cm de distância foco-filme do sistema Sens-a-Ray por 0,8 segundo com aparelho de Raios-X (Dabi Atlante de 70 kV e 10 mA. A quantidade dos níveis de cinza, das resinas, foi aferida em pixels pelo sistema Sens-a-Ray. Foram obtidas as seguintes médias: Concept – 2 mm com 79,6; 3 mm com 85,4 e 4 mm com 96,7; Herculite – 2 mm com 65,1; 3 mm com 72,5 e 4 mm com 85,4; IntenS – 2 mm com 138,5; 3 mm com 147,3 e 4 mm com 153,7; Z 100 – 2 mm com 133,5; 3 mm com 143,8 e 4 mm com 150,6. Após os resultados foram submetidos ao teste estatístico ANOVA-Tukey com um nível de significância (p 0,05. A colorimetria foi utilizada para ilustrar a densidade óptica dos compósitos, com cores vermelho, verde e azul, representando, respectivamente do mais radiopaco para o menos radiopaco. Podemos concluir que na medida em que aumentou a espessura das placas os níveis de cinza também aumentaram. A resina Herculite apresentou os menores níveis de cinza, diferindo estatisticamente das demais. As resinas IntenS e Z 100 apresentaram maiores níveis de cinza que as demais. The aim of this study was analysed the different gray scale levels for 4 micro-hybrids composite resins, throught the direct digital radiography device, Sens-a-Ray. The composites used in this study were: Concept (Vigodent, Herculite (Sybron/Kerr, IntenS (Ivoclar

  11. Building clusters for CRM strategies by mining airlines customer data

    OpenAIRE

    Miranda, Helena Sofia Guerreiro de

    2013-01-01

    Trabalho de Projeto apresentado como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação As airlines strive to gain market share and sustain profitability in today’s economically challenging environment, they should develop new ways to optimize their frequent flyer programs while increase revenues. Aware of the challenges, airlines want to implement a customer relationship management (CRM) strategy based on customer analytics and data mining ...

  12. The certification of hydrogen in titanium. CRM No. 318

    International Nuclear Information System (INIS)

    Vandendriessche, S.; Marchandise, H.; Vandecasteele, C.

    1987-01-01

    This report describes the work done to certify the hydrogen content in a batch of 28 kg of commercial unalloyed titanium. The homogeneity of the three original sheets of metals was demonstrated. Samples were analysed by 10 laboratories using hydrogen extraction and thermal conductivity measurement and by 2 laboratories using a nuclear resonance reaction technique, but the accuracy of the latter was insufficient for a certification. On the basis of the measurements in 8 laboratories using extraction techniques, the hydrogen mass fraction in the titanium (CRM 318) is certified to be (12.2 +/- 0.8) ug/g

  13. ARM/GCSS/SPARC TWP-ICE CRM Intercomparison Study

    Science.gov (United States)

    Fridlind, Ann; Ackerman, Andrew; Petch, Jon; Field, Paul; Hill, Adrian; McFarquhar, Greg; Xie, Shaocheng; Zhang, Minghua

    2010-01-01

    Specifications are provided for running a cloud-resolving model (CRM) and submitting results in a standardized format for inclusion in a n intercomparison study and archiving for public access. The simulated case study is based on measurements obtained during the 2006 Tropical Warm Pool - International Cloud Experiment (TWP-ICE) led by the U. S. department of Energy Atmospheric Radiation Measurement (ARM) program. The modeling intercomparison study is based on objectives developed in concert with the Stratospheric Processes And their Role in Climate (SPARC) program and the GEWEX cloud system study (GCSS) program. The Global Energy and Water Cycle Experiment (GEWEX) is a core project of the World Climate Research PRogramme (WCRP).

  14. Why should SME adopt IT enabled CRM strategy?

    Directory of Open Access Journals (Sweden)

    2007-01-01

    Full Text Available Recent trends of fast adoption of CRM, whether as a philosophy, a strategy, an aid to the general marketing effort and mix, or merely as a fashion; as every body else is doing it; is driven by a clear acknowledgement and recognition that long-term relationships with customers are one of the most important assets of an organization and that information-enabled systems must be developed that will give the organization some form of ownership, that is: 'customer ownership'.

  15. Mapping system, magnetic measurement and shimming in CRM cyclotron

    International Nuclear Information System (INIS)

    Zhong Junqing; Lv Yinlong; Yin Zhiguo

    2008-01-01

    The Central Region Model (CRM) is a compact H - cyclotron. Because of the intrinsic asymmetry of the magnet, its machining and assembly are very complicated. To guarantee the magnet field distribution, it is necessary to measure and shim the magnetic field. This paper presents a study on the design and use of the mapping system based on the Hall Effect and the re-machining of shimming bars after analyzing the magnetic field measurement data to achieve the isochronous field and good vertical focusing frequency. The method to effectively reduce the amplitude of the 1st harmonic by shimming bars 1s also introduced. (authors)

  16. Holter con memorias SD y sistema experto de evaluación cardíaca

    OpenAIRE

    Pfarher, Iván; Reula, Germán; Tovorosky, Pablo; Zanin, Miguel; Caballero, Raúl M.; Maggiolo, Gustavo Daniel

    2006-01-01

    Este desarrollo se enmarca dentro de las actividades de la cátedra de Técnicas Digitales de Ingeniería en Electrónica en UTN-FRP y tiene como objeto potenciar la capacidad de diseño de los alumnos. En este caso se ha desarrollado un sistema holter utilizando memorias SD comunes en el mercado de las cámaras fotográficas implementando además un sistema ordenador de control a partir del uso de un microcontrolador con el sistema de operación y de captura embebido correspondiente para la captura, ...

  17. La estrategia CRM, una visión 360º del cliente

    Directory of Open Access Journals (Sweden)

    Ma. Rosa Llamas Alonso

    2005-01-01

    Full Text Available CRM strategy (customer relationship management is a business philosophy, stemming from relationship marketing that joins strategy and technology, with the objective of creating value for both customers and the company. In this paper we conceptualise this strategy, stressing key issues as well as challenges faced when implementing a CRM system, from different perspectives: business processes, structure, organizational culture and analytical techniques

  18. Impact of CRM on the competitiveness level of ICT services in Croatian service providers

    Directory of Open Access Journals (Sweden)

    Dražen Alerić

    2007-07-01

    Full Text Available This paper proves a higher competitiveness of ICT service providers who utilize CRM versus the providers who do not. The study of observed participating ICT service providers in Croatia proves that the value added of the services incorporating CRM is more competitive than the same services but without CRM. There is also stronger demand from clients for the services enriched with CRM. Increased service competitiveness generated by CRM utilization raises the company’s general competitiveness. A systematic application of CRM creates a long-lasting relationship between clients and providers and thus enables high-quality long-term term solutions to client demands. CRM represents the value added that raises the level of service competitiveness and makes the service provider unique and recognizable among numerous competitors. Consequently, the satisfaction of clients with the provider and their preference for the same provider result in higher client loyalty. A service company that incorporates CRM in its practices has a higher success rate in fulfilling its mission and attaining goals in accordance with the marketing philosophy.

  19. Microsoft Dynamics CRM 2011 New Features The Real-world Tutorial

    CERN Document Server

    Wang, Jim

    2011-01-01

    This book is packed with practical steps and screenshots to make learning fun and addictive. You will learn to build a complete Airline Compensation Management system using Dynamics CRM 2011. If you want a focused book that gets you up-to-speed with the new features of Microsft Dynamics CRM 2011 then this is the perfect book for you.

  20. The Usage of CRM-Systems in the Activities of Franchising Retail Trade Networks

    Directory of Open Access Journals (Sweden)

    Kochubei Dmytro V.

    2017-11-01

    Full Text Available The article considers the main aspects of the CRM-systems usage in the management of relationships in franchise retail trade networks (FRTN. The essence of concepts of «CRM-strategy» and «CRM-system» has been disclosed, their differences have been defined. The basic directions of implementing the CRM-strategy of management of interaction of franchisor and franchisees, and also components of information support of CRM-systems have been defined. A methodology of introduction of CRM-strategy in activity of FRTN has been suggested; a model of management of FRTN on the basis of CRM-system has been developed; the main advantages and disadvantages of the CRM-systems usage in the activities of FRTN have been defined. The scientific and practical benefit of the suggested management model provides franchisor to carefully analyze all business processes, make managerial decisions in order to improve cooperation and support of franchisees, increase sales volumes, increase profitability, maintain franchisee loyalty, and create competitive advantages for the entire franchise network.

  1. The production and certification of a plutonium equal-atom reference material: NBL CRM 128

    International Nuclear Information System (INIS)

    Crawford, D.W.

    1990-07-01

    This report describes the design, production, and certification of the New Brunswick Laboratory plutonium equal-atom certified reference material (CRM), NBL CRM 128. The primary use of this CRM is for the determination of bias corrections encountered in the operation of a mass spectrometer. This reference material is available to the US Department of Energy contractor-operated and government-operated laboratories, as well as to the international nuclear safeguards community. The absolute, or unbiased, certified value for the CRM's Pu-242/Pu-239 ratio is 1.00063 ± 0.00026 (95% confidence interval) as of October 1, 1984. This value was obtained through the quantitative blending of high-purity, chemically and isotopically characterized separated isotopes, as well as through intercomparisons of CRM samples with calibration mixtures using thermal ionization mass spectrometry. 32 tabs

  2. Evaluating multidisciplinary health care teams: taking the crisis out of CRM.

    Science.gov (United States)

    Sutton, Gigi

    2009-08-01

    High-reliability organisations are those, such as within the aviation industry, which operate in complex, hazardous environments and yet despite this are able to balance safety and effectiveness. Crew resource management (CRM) training is used to improve the non-technical skills of aviation crews and other high-reliability teams. To date, CRM within the health sector has been restricted to use with "crisis teams" and "crisis events". The purpose of this discussion paper is to examine the application of CRM to acute, ward-based multidisciplinary health care teams and more broadly to argue for the repositioning of health-based CRM to address effective everyday function, of which "crisis events" form just one part. It is argued that CRM methodology could be applied to evaluate ward-based health care teams and design non-technical skills training to increase their efficacy, promote better patient outcomes, and facilitate a range of positive personal and organisational level outcomes.

  3. The Effectiveness Of The Intelligence E-CRM Application In Enhancing Positive Customer Relationships

    Directory of Open Access Journals (Sweden)

    Bashar Ahmed

    2015-07-01

    Full Text Available AbstractE-CRM electronic customer relationship management is a derivation from CRM techniques which influenced direct marketing technology and call Centre to promote massively created products and services to small sub-segments of market. When CRM techniques are incorporated in e-commerce environment it becomes E-CRM which involves building a strong and sustainable customer relationship by using Internet. It is a strategy which is purely based on Internet and software development it requires to create essential integrated software suite to deal with all kinds of customer related issues like customer services sales and marketing field support. The essential parts of E-CRM are to focus on building new customer base segmentation of high valued customers enhancing the profitability of existing customer and maximize the value and life of profitable customers.

  4. O:2-CRM(197) conjugates against Salmonella Paratyphi A.

    Science.gov (United States)

    Micoli, Francesca; Rondini, Simona; Gavini, Massimiliano; Lanzilao, Luisa; Medaglini, Donata; Saul, Allan; Martin, Laura B

    2012-01-01

    Enteric fevers remain a common and serious disease, affecting mainly children and adolescents in developing countries. Salmonella enterica serovar Typhi was believed to cause most enteric fever episodes, but several recent reports have shown an increasing incidence of S. Paratyphi A, encouraging the development of a bivalent vaccine to protect against both serovars, especially considering that at present there is no vaccine against S. Paratyphi A. The O-specific polysaccharide (O:2) of S. Paratyphi A is a protective antigen and clinical data have previously demonstrated the potential of using O:2 conjugate vaccines. Here we describe a new conjugation chemistry to link O:2 and the carrier protein CRM(197), using the terminus 3-deoxy-D-manno-octulosonic acid (KDO), thus leaving the O:2 chain unmodified. The new conjugates were tested in mice and compared with other O:2-antigen conjugates, synthesized adopting previously described methods that use CRM(197) as carrier protein. The newly developed conjugation chemistry yielded immunogenic conjugates with strong serum bactericidal activity against S. Paratyphi A.

  5. Dynamic CRM occupancy reflects a temporal map of developmental progression.

    Science.gov (United States)

    Wilczyński, Bartek; Furlong, Eileen E M

    2010-06-22

    Development is driven by tightly coordinated spatio-temporal patterns of gene expression, which are initiated through the action of transcription factors (TFs) binding to cis-regulatory modules (CRMs). Although many studies have investigated how spatial patterns arise, precise temporal control of gene expression is less well understood. Here, we show that dynamic changes in the timing of CRM occupancy is a prevalent feature common to all TFs examined in a developmental ChIP time course to date. CRMs exhibit complex binding patterns that cannot be explained by the sequence motifs or expression of the TFs themselves. The temporal changes in TF binding are highly correlated with dynamic patterns of target gene expression, which in turn reflect transitions in cellular function during different stages of development. Thus, it is not only the timing of a TF's expression, but also its temporal occupancy in refined time windows, which determines temporal gene expression. Systematic measurement of dynamic CRM occupancy may therefore serve as a powerful method to decode dynamic changes in gene expression driving developmental progression.

  6. O:2-CRM(197 conjugates against Salmonella Paratyphi A.

    Directory of Open Access Journals (Sweden)

    Francesca Micoli

    Full Text Available Enteric fevers remain a common and serious disease, affecting mainly children and adolescents in developing countries. Salmonella enterica serovar Typhi was believed to cause most enteric fever episodes, but several recent reports have shown an increasing incidence of S. Paratyphi A, encouraging the development of a bivalent vaccine to protect against both serovars, especially considering that at present there is no vaccine against S. Paratyphi A. The O-specific polysaccharide (O:2 of S. Paratyphi A is a protective antigen and clinical data have previously demonstrated the potential of using O:2 conjugate vaccines. Here we describe a new conjugation chemistry to link O:2 and the carrier protein CRM(197, using the terminus 3-deoxy-D-manno-octulosonic acid (KDO, thus leaving the O:2 chain unmodified. The new conjugates were tested in mice and compared with other O:2-antigen conjugates, synthesized adopting previously described methods that use CRM(197 as carrier protein. The newly developed conjugation chemistry yielded immunogenic conjugates with strong serum bactericidal activity against S. Paratyphi A.

  7. Crew Resource Management (CRM video storytelling project: a team-based learning activity

    Directory of Open Access Journals (Sweden)

    Ma, Maggie Jiao

    2011-01-01

    Full Text Available This Crew Resource Management (CRM video storytelling project asks students to work in a team (4-5 people per team to create (write and produce a video story. The story should demonstrate lacking and ill practices of CRM knowledge and skills, or positive skills used to create a successful scenario in aviation (e. g. , flight training, commercial aviation, airport management. The activity is composed of two parts: (1 creating a video story of CRM in aviation, and (2 delivering a group presentation. Each tem creates a 5-8 minute long video clip of its story. The story must be originally created by the team to educate pilot and/or aviation management students on good practices of CRM in aviation. Accidents and incidents can be used as a reference to inspire ideas. However, this project is not to re-create any previous CRM accidents/incidents. The video story needs to be self-contained and address two or more aspects of CRM specified in the Federal Aviation Administration’s Advisory Circular 120-51. The presentation must include the use of PowerPoint or similar software and additional multimedia visual aids. The presentation itself will last no more than 17 minutes in length; including the actual video story (each group has additional 3 minutes to set up prior to the presentation. During the presentation following the video each team will discuss the CRM problems (or invite audience to identify CRM problems and explain what CRM practices were performed, and should have been performed. This presentation also should describe how each team worked together in order to complete this project (i. e. , good and bad CRM practiced

  8. Como obter vantagem competitiva utilizando business intelligence?

    Directory of Open Access Journals (Sweden)

    Avanilde Kemczinski

    2003-03-01

    Full Text Available Este artigo tem por objetivo definir Business Intelligence e identificar as tecnologias de informação e comunicação que dão suporte a este tipo de sistema de informação. Faz-se uma contextualização sobre o conceito e as tipologias de sistemas de informação (SI. Data Warehouse, Data Mart e Data Mining são os recursos tecnológicos denominados de Back-end system, utilizados para armazenar dados relevantes e extrair padrões de comportamento e tendências dos processos organizacionais. Os DSS (Decision Support Systems, EIS (Executive Information Systems e ferramentas de OLAP (On-Line Analytical Processing são caracterizados como Front-end systems para os sistemas de Business Intelligence, requerendo-se ampla funcionalidade, flexibilidade e usabilidade para que o usuário possa fazer a transformação das informações em conhecimento estratégico que apóie a tomada de decisão organizacional, objetivando a vantagem competitiva. Palavras-chave: Sistemas de Informação, Business Intelligence, Data Mining, Data Warehouse, OLAP.

  9. Estudio de comparación del tratamiento de aguas residuales domésticas utilizando lentejas y buchón de agua en humedales artificiales

    OpenAIRE

    Rodríguez-Miranda, Juan Pablo; Gómez, Esteban; Garavito, Laura; López, Francy

    2010-01-01

    El estudio de comparación del tratamiento de aguas residuales domésticas utilizando sistemas naturales como los humedales artificiales presenta resultados de remoción de materia orgánica (DBO5) de entre 70 y 86% al utilizar el buchón de agua, y de 58% cuando se utiliza lenteja de agua. El sistema de humedales artificiales se comporta hidráulicamente como un modelo de flujo pistón, sin distinción del tipo de planta acuática que se use. Durante la experimentación se observó que cuando se utiliz...

  10. The effects of Crew Resource Management (CRM) training on flight attendants' safety attitudes.

    Science.gov (United States)

    Ford, Jane; Henderson, Robert; O'Hare, David

    2014-02-01

    A number of well-known incidents and accidents had led the aviation industry to introduce Crew Resource Management (CRM) training designed specifically for flight attendants, and joint (pilot and flight attendant) CRM training as a way to improve teamwork and communication. The development of these new CRM training programs during the 1990s highlighted the growing need for programs to be evaluated using research tools that had been validated for the flight attendant population. The FSAQ (Flight Safety Attitudes Questionnaire-Flight Attendants) was designed specifically to obtain safety attitude data from flight attendants working for an Asia-Pacific airline. Flight attendants volunteered to participate in a study before receiving CRM training (N=563) and again (N=526) after CRM training. Almost half (13) of the items from the 36-item FSAQ showed highly significant changes following CRM training. Years of experience, crew position, seniority, leadership roles, flight attendant crew size, and length of route flown were all predictive of safety attitudes. CRM training for flight attendants is a valuable tool for increasing positive teamwork behaviors between the flight attendant and pilot sub-groups. Joint training sessions, where flight attendants and pilots work together to find solutions to in-flight emergency scenarios, provide a particularly useful strategy in breaking down communication barriers between the two sub-groups. Copyright © 2013 National Safety Council and Elsevier Ltd. All rights reserved.

  11. Analisis dan Perancangan E-CRM Pada Perusahaan Advertising

    Directory of Open Access Journals (Sweden)

    Henny Hendarti

    2010-06-01

    Full Text Available The purpose of this study was to analyze the needs and customer satisfaction in service advertising and design an attractive site customer satisfaction, user friendly and dynamic. Ways to do research using analytical method, data collection method, and design method. The collection of data and information were done through a field research. The results obtained from this research is the design of e-CRM applications (Electronic Customer Relationship Management which aims to produce an interactive Internet-based applications for any strategy to enhance relationships with existing customers, increase new customers and increase profits from the sale. In addition, companies can thrive in providing quality service to our customers, which in turn can increase its profit. The conclusion of this research is to create a dynamic website, which is useful for providing better services to consumers, thus increasing profits for customers and companies.

  12. Inhibition of CRM1-mediated nuclear export of transcription factors by leukemogenic NUP98 fusion proteins.

    Science.gov (United States)

    Takeda, Akiko; Sarma, Nayan J; Abdul-Nabi, Anmaar M; Yaseen, Nabeel R

    2010-05-21

    NUP98 is a nucleoporin that plays complex roles in the nucleocytoplasmic trafficking of macromolecules. Rearrangements of the NUP98 gene in human leukemia result in the expression of numerous fusion oncoproteins whose effect on nucleocytoplasmic trafficking is poorly understood. The present study was undertaken to determine the effects of leukemogenic NUP98 fusion proteins on CRM1-mediated nuclear export. NUP98-HOXA9, a prototypic NUP98 fusion, inhibited the nuclear export of two known CRM1 substrates: mutated cytoplasmic nucleophosmin and HIV-1 Rev. In vitro binding assays revealed that NUP98-HOXA9 binds CRM1 through the FG repeat motif in a Ran-GTP-dependent manner similar to but stronger than the interaction between CRM1 and its export substrates. Two NUP98 fusions, NUP98-HOXA9 and NUP98-DDX10, whose fusion partners are structurally and functionally unrelated, interacted with endogenous CRM1 in myeloid cells as shown by co-immunoprecipitation. These leukemogenic NUP98 fusion proteins interacted with CRM1, Ran, and the nucleoporin NUP214 in a manner fundamentally different from that of wild-type NUP98. NUP98-HOXA9 and NUP98-DDX10 formed characteristic aggregates within the nuclei of a myeloid cell line and primary human CD34+ cells and caused aberrant localization of CRM1 to these aggregates. These NUP98 fusions caused nuclear accumulation of two transcription factors, NFAT and NFkappaB, that are regulated by CRM1-mediated export. The nuclear entrapment of NFAT and NFkappaB correlated with enhanced transcription from promoters responsive to these transcription factors. Taken together, the results suggest a new mechanism by which NUP98 fusions dysregulate transcription and cause leukemia, namely, inhibition of CRM1-mediated nuclear export with aberrant nuclear retention of transcriptional regulators.

  13. NES consensus redefined by structures of PKI-type and Rev-type nuclear export signals bound to CRM1.

    Science.gov (United States)

    Güttler, Thomas; Madl, Tobias; Neumann, Piotr; Deichsel, Danilo; Corsini, Lorenzo; Monecke, Thomas; Ficner, Ralf; Sattler, Michael; Görlich, Dirk

    2010-11-01

    Classic nuclear export signals (NESs) confer CRM1-dependent nuclear export. Here we present crystal structures of the RanGTP-CRM1 complex alone and bound to the prototypic PKI or HIV-1 Rev NESs. These NESs differ markedly in the spacing of their key hydrophobic (Φ) residues, yet CRM1 recognizes them with the same rigid set of five Φ pockets. The different Φ spacings are compensated for by different conformations of the bound NESs: in the case of PKI, an α-helical conformation, and in the case of Rev, an extended conformation with a critical proline docking into a Φ pocket. NMR analyses of CRM1-bound and CRM1-free PKI NES suggest that CRM1 selects NES conformers that pre-exist in solution. Our data lead to a new structure-based NES consensus, and explain why NESs differ in their affinities for CRM1 and why supraphysiological NESs bind the exportin so tightly.

  14. [Importance of health CRM in pandemics and health alerts].

    Science.gov (United States)

    Cubillas, Juan José; Ramos, María Isabel; Feito, Francisco R; González, José María; Gersol, Rafael; Ramos, María Belén

    2015-05-01

    The aim of this article is to demonstrate the importance of the role a health CRM can play in a pandemic or health alert. During the influenza-A pandemic, Salud Responde played a very important role. Its main objective was to establish protocols and citizens advice lines that would avoid patients with mild influenza-A symptoms going to health centre. A triage system was developed around the Siebel CRM (software tool) to achieve this objective. This allowed the Salud Responde staff to establish the severity of the patient depending on the symptoms and the risk factors of the patient, as well as being able to inform, give health advice or refer the patient to medical centres if necessary. All patients (a total of 56,497) who were attended by Salud Responde within its influenza-A service portfolio have been included. Patients who were attended by Salud Responde. The data have been extracted from the Salud Responde data base. Salud Responde attended to 56,497 patients during the influenza-A pandemic, of whom 48,287 patients did not require health care. Salud Responde attended to 56,497 patients, of whom 48,287 patients did not require health care. Apart from any financial savings that this could entail, it contributed to minimising the pandemic, avoiding the patient having to go to a health centre to receive medical care or information, and prevented, to a great extent, the flooding of casualty departments. Copyright © 2014 Elsevier España, S.L.U. All rights reserved.

  15. Trh CRM systémů a jeho vývoj

    OpenAIRE

    Dudek, Martin

    2008-01-01

    The main aim of this diploma thesis is to create an overview of analytic CRM systems which are offered in the Czech Republic with the emphasis on systems which can be used for marketing processes of the firms. The overview contains the reflection of new trends in CRM systems and marketing and the development to the future. In the last decade there is a huge development of CRM systems, which are generally known as sales force automation and less as an instrument for marketing management of the...

  16. THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA

    Directory of Open Access Journals (Sweden)

    Fransisca Andreani

    2012-01-01

    Full Text Available Customer Relationship Management (CRM merupakan salah satu strategi untuk mempertahankan pelanggan. Dengan terjalinnya hubungan yang erat diharapkan pelanggan menjadi loyal pada perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh CRM terhadap loyalitas pelanggan di Hotel JW Marriott Surabaya dengan teknik analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa CRM yang meliputi financial benefits, social benefits dan structural ties berpengaruh positif dan signifikan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya. Faktor yang berpengaruh dominan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya adalah structural ties.

  17. Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK

    OpenAIRE

    Abdul, Shakoor

    2011-01-01

    This study observes an approach which is known as explorative because it aims to evaluate and examine online media as a tool for e-CRM. In addition, this involves the approach known as iterative also depends on the data, which is qualitative in congestion with observational information. This study builds on the existing literature and theories within customer relationship marketing (CRM). The subfield to CRM, called e-CRM, is further studied the phenomenon of online marketing and online CRM (...

  18. Implementation and Benefits of CRM in Hotel Industry : A comparative study ofClarion Collection hotel and Scandic hotel in Västerås

    OpenAIRE

    Mu, Bin; Xiao, Meng; Gebray, Yonas

    2015-01-01

    This thesis is to identify the main factors that influence CRM implementation in Scandic hotel and Clarion hotel. Moreover, benefits of both hotels that can be reaped from using CRM. The result shows that CRM plays an important role in creating a long term successful to the hotels. But this can be achieved through considering major factors that influencing CRM implementation. CRM benefits also realized in both operational and strategic.

  19. Reconocimiento y control de calidad de engranajes utilizando técnicas algoritmicas de tratamiento digital de imagenes

    OpenAIRE

    Sotelo Valer, Freddy; Sotelo Valer, Freddy

    2005-01-01

    La presente tesis está constituida por el desarrollo, simulación e implementación de técnicas de procesamiento digital de imágenes por visión artificial, mediante compiladora y su aplicación en el control de calidad de engranajes. EJ trabajo fundamentalmente se ha realizado en tres etapas: 1. Se desarrollaron los algoritmos para procesos puntuales necesarios en el sistema de control de calidad. 2. Los algoritmos desarrollados en la etapa inicial fueron verificados utilizando como sop...

  20. The benefits of CRM: is your home care agency missing out?

    Science.gov (United States)

    Bishop, Adam D

    2009-12-01

    Home care executives today have at their disposal all the means necessary to manage information and strengthen relationships with customers, thanks to innovative customer relationship management (CRM) tools, Adam D. Bishop explains.

  1. CRM-CONSEPTION AS THE BASIS FOR A BANK’S CUSTOMER-ORIENTED STRATEGY

    OpenAIRE

    Novikova, K.; Nekrasova, E.

    2013-01-01

    The article is devoted to the customer-oriented approach to commercial bank management using CRM-conception (customer relationship management conception). The article reveals the stages of customer-oriented strategy implementation into the bank’s work.

  2. Sistemas roboticos teleoperados

    Directory of Open Access Journals (Sweden)

    Alexander Ceron Correa

    2005-01-01

    Full Text Available En el presente artículo se realiza una revisión general sobre los sistemas robóticos teleoperados, su estructura, componentes principales, clasificación, tipos de sensores, sistemas de locomoción y aplicaciones; como ejemplo se mencionan algunos trabajos realizados Colombia y en el mundo

  3. Knowledge Management and its Role in Customer Relationship Marketing Campaigns Empirical study of online CRM tools

    OpenAIRE

    Al-Hayaly, Ali

    2015-01-01

    This empirical study aimed at conducting a cross case analysis of a four targeted Web-based CRM companies (Microsoft dynamics, Salesforce.com, Sugarcrm and Oracle on demand), in which this research will recognize the extent of knowledge management implantations used in these selected systems. Then highlighting the enhancement role of knowledge management implantations on these web-based CRM selected systems. Besides conducting the cross mapping the marketing campaigns of these selected system...

  4. Pengaruh Customer Relationship Management (Crm) Terhadap Customer Satisfaction Dan Customer Loyalty Pada Pelanggan Matahari Department Store

    OpenAIRE

    Ham, Meyske

    2016-01-01

    This study was conducted to determine the effect Benefits of Customer Relationship Management and Customer satisfation to Customer Loyalty in Customers Matahari Department Store. Customer relationship management (CRM) is part of a marketing strategy to get satisfaction and increase customer loyalty. CRM and customer satisfaction can encourage customer loyalty where customers do not easily switch to other companies. The population is all customers Matahari Department Store, and the sample are ...

  5. Zákaznícky servis ako nástroj CRM

    OpenAIRE

    Smiková, Lenka

    2009-01-01

    The bachelor thesis analyzes and assesses the marketing mix of Prague City Apartments, s.r.o. It is focused on functioning of customer service as a part of the concept of Customer Relationship Management (CRM). The analysis is based on theoretical knowledge of marketing of services and CRM and on the importance of customer service in rendition of services, particularly in tourism and hotel industry. The thesis provides, via SWOT analysis, suggestions for improving quality of customer service ...

  6. Effects of e-CRM Value Perceptions on Website Loyalty: An Empirical Investigation from Customer Perspective

    OpenAIRE

    Wen-Jang Jih; Su-Fang Lee

    2010-01-01

    Web-enabled customer relationship management, or e-CRM, holds the promise to simultaneously achieve the conflicting goals of strategic flexibility and operational efficiency in developing and executing innovative e-commerce marketing strategies. A new multi-disciplinary field involving such diverse areas as marketing, information systems, and consumer behavior, e-CRM seeks to strengthen customer relationship via a portfolio of trust-building practices with the support of powerful information ...

  7. Implementing a CRM in a gear reducers manufacturing and assembling company

    OpenAIRE

    Subirà Masana, Gerard

    2017-01-01

    A Customer Relationship Management, known as CRM for its acronym in English, is not a new philosophy of organizational work, but the result of joining ancient techniques of small commercial establishments with information technology. The maximum goal of CRM is to have, at any time, all the information about any client, either to meet their needs or to obtain market researches which allow to obtain better commercial strategies. The purpose of this document is to collect all the steps undertake...

  8. Ambientes virtuales de aprendizaje utilizando realidad aumentada

    Directory of Open Access Journals (Sweden)

    Diana Nancy Martínez García

    2018-03-01

    Full Text Available Realidad aumentada o Augmented reality es una nueva tecnología que al combinarla con espacios físicos permite ampliar el espectro de la información relacionada con dichos espacios; esto se hace a través de la superposición de imágenes, información o material audiovisual específico aplicado a cualquier área de conocimiento. Los ambientes virtuales de aprendizaje basados en realidad aumentada prometen innovación debido a que transforman los escenarios de aprendizaje real mediante el uso de nuevas tecnologías aplicadas al ámbito educativo, complementando de esta manera la percepción e interacción con el mundo real; logrando el acceso a nuevos contenidos prescindiendo de recursos físicos. En cuanto al uso de la realidad aumentada aplicada al área de enfermería, existe un sinnúmero de herramientas para complementar una clase magistral y enriquecer el proceso de aprendizaje. Sin embargo, la mayoría de los desarrollos realizados utilizando realidad aumentada proviene de contextos diferentes al nuestro, por lo que resulta importante fomentar el uso de este tipo de herramientas para que suscite el interés de los desarrolladores locales de tecnologías aplicadas al ámbito educativo y más específicamente el de salud. El objetivo de la presente revisión fue fundamentar teóricamente acerca de los ambientes virtuales de aprendizaje utilizando aplicaciones basadas en realidad aumentada.

  9. Extensões do metamodelo KDM para apoiar modernizações orientadas a aspectos de sistemas legados

    OpenAIRE

    Bruno Marinho Santos

    2014-01-01

    Manter sistemas legados é uma atividade complexa e onerosa para muitas empresas. Uma proposta recente para esse problema é a Modernização Dirigida à Arquitetura (Architecture-Driven Modernization - ADM), proposta pela OMG (Object Management Group). A ADM consiste em um conjunto de princípios e metamodelos padrões que apoiam a modernização de sistemas utilizando modelos. O Knowledge Discovery Metamodel (KDM) é o principal metamodelo da ADM, podendo representar diversos artefatos de um sistema,...

  10. THE CIDOC CRM GAME: A Serious Game Approach to Ontology Learning

    Science.gov (United States)

    Guillem, A.; Bruseker, G.

    2017-08-01

    Formal ontologies such as CIDOC CRM (Conceptual Reference Model) form part of the central strategy for the medium and longterm integration of cultural heritage data to allow for its greater valorization and dissemination. Despite this, uptake of CIDOC CRM at the ground level of Cultural Heriage (CH) practice is limited. Part of the reason behind this lack of uptake lies in the fact that ontologies are considered too complicated and abstract for application in real life scenarios. This paper presents the rationale behind and the design of a CIDOC CRM game, the intent of which is to provide a learning mechanism to allow learners of wide backgrounds and interests to approach CIDOC CRM in a hands-on and interactive fashion. The CIDOC CRM game consist of decks of cards and game boards that allow players to engage with the concepts of a formal ontology in relation to real data in an entertaining and informative way. It is argued that the CIDOC CRM Game can form an important part of introducing the basic elements of formal ontology and this standard to a wider audience in order to aid wider understanding and adoption of the same.

  11. Leukemia-Associated Mutations in Nucleophosmin Alter Recognition by CRM1: Molecular Basis of Aberrant Transport.

    Directory of Open Access Journals (Sweden)

    Igor Arregi

    Full Text Available Nucleophosmin (NPM is a nucleocytoplasmic shuttling protein, normally enriched in nucleoli, that performs several activities related to cell growth. NPM mutations are characteristic of a subtype of acute myeloid leukemia (AML, where mutant NPM seems to play an oncogenic role. AML-associated NPM mutants exhibit altered subcellular traffic, being aberrantly located in the cytoplasm of leukoblasts. Exacerbated export of AML variants of NPM is mediated by the nuclear export receptor CRM1, and due, in part, to a mutationally acquired novel nuclear export signal (NES. To gain insight on the molecular basis of NPM transport in physiological and pathological conditions, we have evaluated the export efficiency of NPM in cells, and present new data indicating that, in normal conditions, wild type NPM is weakly exported by CRM1. On the other hand, we have found that AML-associated NPM mutants efficiently form complexes with CRM1HA (a mutant CRM1 with higher affinity for NESs, and we have quantitatively analyzed CRM1HA interaction with the NES motifs of these mutants, using fluorescence anisotropy and isothermal titration calorimetry. We have observed that the affinity of CRM1HA for these NESs is similar, which may help to explain the transport properties of the mutants. We also describe NPM recognition by the import machinery. Our combined cellular and biophysical studies shed further light on the determinants of NPM traffic, and how it is dramatically altered by AML-related mutations.

  12. The export receptor Crm1 forms a dimer to promote nuclear export of HIV RNA.

    Science.gov (United States)

    Booth, David S; Cheng, Yifan; Frankel, Alan D

    2014-12-08

    The HIV Rev protein routes viral RNAs containing the Rev Response Element (RRE) through the Crm1 nuclear export pathway to the cytoplasm where viral proteins are expressed and genomic RNA is delivered to assembling virions. The RRE assembles a Rev oligomer that displays nuclear export sequences (NESs) for recognition by the Crm1-Ran(GTP) nuclear receptor complex. Here we provide the first view of an assembled HIV-host nuclear export complex using single-particle electron microscopy. Unexpectedly, Crm1 forms a dimer with an extensive interface that enhances association with Rev-RRE and poises NES binding sites to interact with a Rev oligomer. The interface between Crm1 monomers explains differences between Crm1 orthologs that alter nuclear export and determine cellular tropism for viral replication. The arrangement of the export complex identifies a novel binding surface to possibly target an HIV inhibitor and may point to a broader role for Crm1 dimerization in regulating host gene expression.

  13. Evaluación del sistema de salud mental en México: ¿hacia dónde encaminar la atención?

    OpenAIRE

    Shoshana Berenzon Gorn; Nayelhi Saavedra Solano; María Elena Medina-Mora Icaza; Víctor Aparicio Basaurí; Jorge Galván Reyes

    2013-01-01

    OBJETIVO: Evaluar algunos indicadores clave del sistema de salud mental mexicano utilizando el Instrumento de Evaluación para Sistemas de Salud Mental de la Organización Mundial de la Salud (IESM-OMS). MÉTODOS: La estrategia utilizada para responder a los indicadores del IESM-OMS incluyó: i) Revisión de fuentes documentales, ii) Aplicación de cuestionarios y iii) Trabajo grupal utilizando la técnica de consenso con expertos. Para facilitar la recopilación de la información, se elaboró un cues...

  14. Control de trazabilidad de fruta mediante un sistema RFID

    OpenAIRE

    Asensio Nácher, Sergi

    2015-01-01

    En este proyecto se ha desarrollado una aplicación para realizar la trazabilidad de la fruta en un almacén utilizando dispositivos de radiofrecuencia RFID. El sistema ha sido desarrollado en C\\# y ha permitido automatizar todo el proceso de control de la fruta en un almacén. In this project, has been developed an application for making the traceability of fruit in a warehause by using radiofrequency systems RFID. The system was developed in C\\# and permits to control de processes of the fr...

  15. DESENVOLVIMENTO DE UM SISTEMA DE MAPEAMENTO DE ESTRADAS UTILIZANDO TÉCNOLOGIA MOVEL

    OpenAIRE

    Vagner Savegnago Schaefer

    2012-01-01

    Esse trabalho teve por objetivo desenvolver um aplicativo móbile para facilitar a pesquisa de campo objetivando a simplicidade e a facilidade de utilização. Com o desenvolvimento desse aplicativo o usuário não terá necessidade de coletar os dados em um aparelho especifico de GPS e depois descarregá-los em um desktop para fazer o processamento dos mesmos, pois os dados serão coletados por meio do Smartphone o qual possui função do GPS, sendo os dados enviados diretamente a um servidor onde fic...

  16. Balanceo de un sistema de cosecha mecanizado utilizando simulación de eventos discretos

    Directory of Open Access Journals (Sweden)

    Pablo Aracena

    2007-01-01

    Full Text Available A mechanized harvest system was analysed, working in a radiata pine clear cut operation and compound by a feller buncher, a grapple skidder, a grapple processor and a three-wheeler. A Discrete – Event Simulation Model was built with the goal to balance the system. The mechanized wood processing was the bottleneck according to the time study results, then this process was supported adding 3 chain saw felling operators to reach a yield of 60.82 m³/Productive Machine-Hour (PMH in the configuration proposal. Also the simulated skidding was done, operating the grapple skidder at 80 m Average Skidding Distance (ASD with one loading stop at a bunch for four stems to balance the obtained processing yield. Finally, the feller buncher can spend 1.6 extra minutes grouping the modify bunches to accomplish the expected yield of the system. The simulation experiment gives 60.39 m³/PMH expected yield of the system if all the proposed modifications in felling, bunching, skidding and processing are done.

  17. Altimetric surveying with airborne laser system; Medicao altimetrica utilizando sistema a laser aerotransportado

    Energy Technology Data Exchange (ETDEWEB)

    Sallem Filho, Silas; Paoletto, Silvia M.; Bonatto, Amarildo [Esteio Engenharia, Curitiba, PR (Brazil)

    2003-07-01

    Airborne Laser Scanning (ALS) makes faster and more accurate the obtaining of Digital Elevation Model and Digital Terrain Model compared to conventional photogrammetry. The system generates Laser pulses towards the terrain, perpendicular to the flight line, scanning the terrain surface and recording the distances from the sensor to the soil for each pulse . The main characteristics of the system is the measurement of the first and the last return for each pulse, allowing the objects identification that are above the ground like vegetation. With this function it is possible the determination of volumes and biomass estimate, besides the virtual removal of vegetation covering. The Digital Terrain Models are used for Digital Orthophotos rectification and to obtain contour lines for topography maps. The correct points classification according the elevation, allows the identification of man-made features road and river crossings and human use in the the pipeline corridor. Some additional products, as hypsometric images and intensity images helps in the identification of features on pipeline projects as well as the obtaining of the obstacles height. (author)

  18. en tres sistemas agroforestales

    Directory of Open Access Journals (Sweden)

    Javier Monge Meza

    2006-01-01

    Full Text Available Se estudió el desarrollo inicial (30 meses del duraznillo (Prunus annularis en tres sistemas agroforestales: duraznillo-maíz (Zea mays, duraznillomenta (Satureja viminea y duraznillo-naranjilla (Solanum quitoense, en un sitio en la zona de vida Bosque muy húmedo Montano Bajo, en Costa Rica. Se utilizaron cuatro parcelas de cada sistema agroforestal, con una densidad de 722 árboles/ ha, y un sistema de siembra de árboles en forma de triángulo equilátero, entre los que se intercaló el componente agrícola respectivo de cada sistema agroforestal. La altura media alcanzada por los árboles de duraznillo fue de 226,2, 221,4 y 164,3 cm, para el sistema agroforestal duraznillo-maíz, duraznillo- menta y duraznillo-naranjilla, respectivamente. En cuanto a los volúmenes, éstos variaron entre 0,58 y 1,30 m3/ha. Hubo una diferencia significativa en altura media entre el sistema agroforestal duraznillo-maíz y duraznillo-menta con respecto al de duraznillo-naranjilla. No hubo diferencias con respecto al volumen entre los sistemas de producción

  19. Implementing a CRM System in the Context of Internet Technologies

    Directory of Open Access Journals (Sweden)

    Alexandru Gavrilă

    2009-10-01

    Full Text Available The dynamics of the relationship with customers was fundamentally modified with the extremely fast evolution and development of theInternet, as a new channel of communication also as an opportunity to effective fast dissemination. The Internet shifted the ability to control themarket from seller to buyers and led to the fundamental modification of the relations with clients. The new client that comes from the Internetchannel is looking mainly for 24x7 accesses to seller’s information and resources. The Internet client wants right context and ease of navigation witheffective search tools. Ultimately, he is looking for a personalized buying experience, defined by ease of opening a personal account, ability to reviewhis shopping cart in real time. CRM (Customer Relationship Management is defined as the sum of business processes that an organization needs toexecute in order to identify, choose, buy, develop and retain its clients. The current article is aiming to present the current architecture designed tofulfil all these requirements.

  20. CRM AS A MANAGEMENT TOOL FOR IMPROVING SERVICES

    Directory of Open Access Journals (Sweden)

    Davor M. Nikolić

    2014-01-01

    Full Text Available The exact information provided in the right place at the right time represents one of the most important business resources of a company. Transformation of the world economy from industrialized one to a service economy, along with its complete orientation towards consumers and a digitalization of every business process is evident. As all decisions need data, the development of IT technology has led to the fact that information system and system of informing greatly facilitate the strategic decision-making processes leading to the changes in a relationship between an organization’s potential and market needs, viz. customer needs. More and more organizations and companies recognize the need to make their customers the central point of their support service as well as of strong and strategic customer care process, including customer profiling, customer segmentation, customer research, investment in technology and management. Customer Relationship Management (CRM includes business processes that do not highlight only the strategy, but the process of acquiring, retaining and partnering with customers as well, thus creating the additional value for both the company and the customer.

  1. CRM-järjestelmän hyödyt ja haitat: Case ICT-alan yritys

    OpenAIRE

    Äikäs, Kasperi

    2014-01-01

    Tämän tutkimuksellisen opinnäytetyön aiheena on tutkia CRM-järjestelmän hyötyjä ja haittoja ICT- alan pienyrityksessä. Työn tarkoituksena on perehtyä suomalaisen ICT-alan yrityksen käyttämään CRM- eli asiakkuudenhallintajärjestelmään, ja erityisesti tutkia CRM-järjestelmän hyötyjä ja haittoja yrityksen liiketoiminnan toteuttamisen työkaluna. Lisäksi opinnäytetyössä tehdään katselmus kohdeyrityksen CRM-järjestelmään. CRM on liiketoiminnan asiakkuudenhal-linnan tietojärjestelmä. CRM nimitys tul...

  2. Viviendas de bajo costo sistema SALVY

    Directory of Open Access Journals (Sweden)

    Suárez Ibarra, Salvador

    1984-06-01

    Full Text Available The aim of this work is to offer an alternative for solving the current problem of housing, through a building system which has been developed and tested in our country — the SAL VY SYSTEM. It is directed towards solving the problem of low-cost housing with own technology, enabling these houses to be built quickly, using materials which are not traditional in building, but are abundant in our country. The house presented by us allows the user to extend its height according to his needs and financial possibilities, keeping the free area of the plot for so-called kitchen gardens.Este trabajo tiene como objetivo presentar una alternativa para la solución del problema actual de la vivienda, a través de un sistema constructivo desarrollado y experimentado en nuestro país —SISTEMA SALVY, dirigido a solucionar el problema de la vivienda de bajo costo, con una tecnología propia que permite la construcción de estas viviendas de una manera rápida, utilizando materiales no tradicionales en construcción, pero abundantes en nuestro país. La vivienda que presentamos permite al usuario ampliarla en altura, de acuerdo a sus necesidades y posibilidades económicas, manteniendo el área libre de la parcela para los denominados huertos del hogar.

  3. Tratamento de resíduo líquido de laticínios utilizando Caixas de Gordura e Reator Anaeróbio Compartimentado seguido de Leitos Cultivados

    Directory of Open Access Journals (Sweden)

    Ana Cristina Ferreira Moreira da Silva

    2014-10-01

    Full Text Available Neste trabalho foram avaliados o desempenho e a eficiência de um sistema de tratamento de resíduos líquidos de laticínios na remoção da carga orgânica do resíduo em uma indústria de laticínios, utilizando um sistema composto por caixas de gordura, reator anaeróbio compartimentado e leitos cultivados de fluxo subsuperficial vegetado com Typha sp. e utilizando como meio suporte brita #1, sob diferentes tempos de detenção hidráulica (3 e 5 dias nos leitos cultivados. Como média geral na remoção de DBO e de DQO, o tratamento utilizando tempo de detenção de 3 dias conseguiu remover 98,87% de DBO e  99,77% de DQO, enquanto o tratamento utilizando 5 dias de detenção hidráulica removeu, em média, 99,51% de DBO e 99,56% de DQO. Os resultados indicam que o sistema foi eficiente no tratamento de resíduos líquidos de laticínios.

  4. Appraisal of CRM implementation as business strategy option in times of recession: The role of perceived value and benefits

    OpenAIRE

    Chrysa; Sotirios; Dimitrios

    2018-01-01

    The present work investigates Customer Relationship Management (CRM) implementation and performance during the fiscal crisis in Greece based on an appropriate questionnaire. All acquired responses using the questionnaire are suitably analysed using advanced statistical techniques, and show that Greek companies employ CRM, harvesting many of its benefits. Specifically, survey results show that most companies are satisfied by the implementation of CRM strategy and seem to recognize the vital st...

  5. Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'

    OpenAIRE

    Helen Richardson; Kate Richardson

    2002-01-01

    This paper catalogues the rise and rise of call centres in the North West of England, UK and their use of CRM systems. CRM systems often imply new technologies and new ways of working. However, in this account we explore the historical development of the telegraph and work in early telephone exchanges and find the same old story. Our consideration of the ethics of CRM system use and some inherent contradictions are in terms of privacy, communication richness, management methods and compute...

  6. Design study of a plasma-loaded CRM using TPD-II machine

    International Nuclear Information System (INIS)

    Minami, Kazuo

    2007-08-01

    Design study of an experiment for plasma-loaded cyclotron resonance maser (CRM) utilizing TPD-II Machine at NIFS, Japan is described in some detail. The principle of gyrotrons has been believed the CRM instability. However, all the existing linear theories of CRM instability include unphysical modes unstable at infinite values of axial wavenumber that can never be observed experimentally. To overcome the difficulty, we derive and analyze numerically an exact linear dispersion relation of a large orbit electron beam for CRM, and removed the unphysical modes. However, the relation is found to include two principles of cyclotron emission with oscillation frequencies above and below the branch of fast electron cyclotron wave. The former is CRM instability, and the latter is named Chrenkov instability in the azimuthal direction (CIAD). It is noted that the CIAD we found remains only a proposal of a new mechanism for cyclotron emission until the physical existence is verified experimentally. To verify the CIAD, the design study of a plasma-loaded CRM has been carried out. The apparatus consists of two portions installed in the TPD-II: A pair of helical wiggler windings to create a mono-energetic beam with 15 keV and pitch factor V θ /V z ≥1, and microwave circuits including a cylindrical TE 011 mode cavity with resonant frequency 3.45 GHz. For high plasma density n≥1.5x10 11 cm -3 from TPD-II, the CRM instability may be suppressed and the CIAD will take turn. The present experimental study contributes to a deeper understanding and a widened future prospect in gyrotron physics. (author)

  7. Immunogenicity and safety of a quadrivalent meningococcal polysaccharide CRM conjugate vaccine in infants and toddlers.

    Science.gov (United States)

    Tregnaghi, Miguel; Lopez, Pio; Stamboulian, Daniel; Graña, Gabriela; Odrljin, Tatjana; Bedell, Lisa; Dull, Peter M

    2014-09-01

    This phase III study assessed the safety and immunogenicity of MenACWY-CRM, a quadrivalent meningococcal conjugate vaccine, administered with routine vaccines starting at 2 months of age. Healthy infants received MenACWY-CRM in a two- or three-dose primary infant series plus a single toddler dose. In addition, a two-dose toddler catch-up series was evaluated. Immune responses to MenACWY-CRM were assessed for serum bactericidal activity with human complement (hSBA). Reactogenicity and safety results were collected systematically. After a full infant/toddler series or two-dose toddler catch-up series, MenACWY-CRM elicited immune responses against the four serogroups in 94-100% of subjects. Noninferiority of the two- versus three-dose MenACWY-CRM infant dosing regimen was established for geometric mean titers for all serogroups. Following the three-dose infant primary series, 89-98% of subjects achieved an hSBA ≥ 8 across all serogroups. Immune responses to concomitant routine vaccines given with MenACWY-CRM were noninferior to responses to routine vaccines alone, except for pertactin after the two-dose infant series. Noninferiority criteria were met for all concomitant antigens after the three-dose infant series. MenACWY-CRM vaccination regimens in infants and toddlers were immunogenic and well tolerated. No clinically meaningful effects of concomitant administration with routine infant and toddler vaccines were observed. Copyright © 2014 The Authors. Published by Elsevier Ltd.. All rights reserved.

  8. What Lies behind the Concept of Customer Relationship Management? Discussing the Essence of CRM through a Phenomenological Approach

    Directory of Open Access Journals (Sweden)

    Cristiane Drebes Pedron

    2009-01-01

    Full Text Available Several authors and consulting firms show statistics indicating that at least 50% of all CRM projects fail. Some of them attempt to point out a list of factors in order to guarantee successful CRM implementation and application. However, few people (either academics or practitioners attempt to discuss or consider the essence of the idea of CRM. The main goal of this exploratory research is to discuss the CRM essence through a phenomenological approach. This paper assumes that one of the main reasons for CRM failure is the lack of understanding about the true meaning and implication of practices for managing the relationship with customers. Therefore, we need to question the essence of CRM itself and discuss the very concept of relationship. We claim that the idea of CRM involves very serious issues about institutions, roles, power and ethical values that have to be considered. In this article, we attempt to analyze the essence of relationship, trying to go beyond the common meaning of CRM. As the main results of this paper, we offer a critical reflection related to the different faces and aspects of the CRM phenomenon, not only as a matter of IT applications, but also as a strategy and even as an organizational philosophy.

  9. A fraction of Crm1 locates at centrosomes by its CRIME domain and regulates the centrosomal localization of pericentrin

    International Nuclear Information System (INIS)

    Liu, Qinying; Jiang, Qing; Zhang, Chuanmao

    2009-01-01

    Crm1 plays a role in exporting proteins containing nuclear export signals (NESs) from the nucleus to the cytoplasm. Some proteins that are capable of interacting with Ran/Crm1 were reported to be localized at centrosomes and to function as centrosome checkpoints. But it remains unclear how Crm1 locates at centrosomes. In this study, we found that a fraction of Crm1 is located at centrosomes through its N-terminal CRM1, importin β etc. (CRIME) domain, which is responsible for interacting with RanGTP, suggesting that Crm1 might target to centrosomes through binding centrosomal RanGTP. Moreover, overexpression of the CRIME domain, which is free of NES binding domain, resulted in the dissociation of pericentrin and γ-tubulin complex from centrosomes and the disruption of microtubule nucleation. Deficiency of Crm1 provoked by RNAi also decreased the spindle poles localization of pericentrin and γ-tubulin complex, coupled with mitotic defects. Since pericentrin was sensitive to Crm1 specific inhibitor leptomycin B, we propose that the centrosomal Crm1 might interact with pericentrin and regulate the localization and function of pericentrin at centrosomes.

  10. Sellado marginal en restauraciones indirectas, cementadas con dos sistemas adhesivos diferentes

    OpenAIRE

    Ehrmantraut Nogales,M; Terrazas Soto,P; Leiva Buchi,M

    2011-01-01

    Propósito: El propósito de esta investigación fue realizar un estudio in vitro del sellado marginal de 80 incrustaciones de resina compuesta cementadas con resina compuesta fluida utilizando un sistema adhesivo autograbante (Go!, SDI, Australia) y un sistema adhesivo con grabado ácido total (Stae, SDI, Australia). Método: Las piezas dentarias restauradas fueron puestas en una estufa a 37ºC y 100% de humedad relativa durante 48 horas para simular las condiciones bucales. Luego fueron sometidas...

  11. Caracterização de sistemas de banco de dados espaciais para analise de desempenho

    OpenAIRE

    Walter Paulo Costenaro

    1997-01-01

    Resumo: Nesta dissertação, a área de sistemas de banco de dados espaciais é enfocada utilizando a técnica de benchmark para análise de desempenho. Esta técnica requer o monitoramento de sistemas de banco de dados utilizando banco de dados e carga de trabalho (transações) reais ou sintéticos. Vários fatores apontam como ideal o uso de dados sintéticos que melhor representem situações normalmente encontradas em aplicações práticas (reais). Esta dissertação utiliza-se de dados reais (convenciona...

  12. Solución aproximada de sistemas diferenciales mixtos Approximated solution of differentials mixed systems

    Directory of Open Access Journals (Sweden)

    Jorge I. Castaño–Bedoya

    2009-12-01

    Full Text Available En este artículo se propone encontrar una solución aproximada para problemas de valor en la frontera y problemas de valor inicial de un sistema diferencial utilizando el método de los desarrollos de Fer.In this paper we propose to find an approximate solution to boundary value problems and initial value differential system problems using the method of Fer developments.

  13. Cálculo distribuido de landmarks para sistemas de planificación multiagente

    OpenAIRE

    Oropesa Física, Ana

    2013-01-01

    En este Proyecto Final de Carrera se verá la motivación por la que hacer una heurística multiagente utilizando landmarks, la construcción de ésta y unos posteriores resultados y comparativas con la heurística monoagente entre otras. Oropesa Física, A. (2013). Cálculo distribuido de landmarks para sistemas de planificación multiagente. http://hdl.handle.net/10251/32520. Archivo delegado

  14. CRM DEVELOPMENT IN HOSPITALITY COMPANIES FOR THE PURPOSE OF INCREASING THE COMPETITIVENESS IN THE TOURIST MARKET

    Directory of Open Access Journals (Sweden)

    Slobodan Ivanovic

    2011-06-01

    Full Text Available CRM as a trend in business and business philosophy consists of a series of complex and diverse business resources such as: modern technological resources, information resources, human resources and all other procedural resources which serve to improve services to end user and customer.Tourism as a service industry which business is based on selling services, has found great benefits and advantages in using CRM. Different kinds of CRM applications and systems have become extremely popular in all sectors. Thus, in the tourism sector, CRM has become one of the most important strategy in attracting and increasing tourist arrivals, in filling the tourist facilities and in satisfying the needs of guests.The main goals of CRM are to attract tourists, to meet a maximum of tourists (a new guarantee of return and achieve the most efficient promotion, increase the number of tourists and achieve customer loyalty. It enables more efficient marketing and sales and it improves the overall tourism industry and services aimed at tourists and their preferences. Implementation of CRM systems is very demanding and requires commitment at all levels of the company. Very big problem is the integration of CRM systems with existing information systems in the enterprise. It is often impossible to implement without the use of qualified personnel and software that has the task of bridging the gulf between the CRM and existing information systems to create an integrated system. It is desirable that the companies have been devoting increased funding for implementation of new technologies and that systems, in a short period of time, can realize a return on investment and greatly improve the business performance of enterprises. CRM gives the expected results only if it is fully integrated strategically and operationally in the business and in the information system of tourist enterprise. The fact is that this process and business philosophy will become important in the future

  15. Penerapan Cutomer Relationship Management (CRM Dengan Menggunakan Metode Analytic Network Process (ANP Pada Perusahaan Ritel

    Directory of Open Access Journals (Sweden)

    Nofiyati Nofiyati

    2016-01-01

    Full Text Available Retail industry or retail business is a fast-growing business in the midst of global competition conditions. One strategy to attract more consumers are Customer Relationship Management (CRM. The successful implementation of CRM in the enterprise is influenced by several environmental perspectives, strategies, customers and products / services, processes, participants, infrastructure, and information technology are integrated in the framework of Work System (WS. This research was carried out by applying the method of Multiple Criteria Decision Making (MCDM that is able to accommodate the outer and inner linkage from multiple nodes / indicators are considered, namely the Analytical Network Process (ANP to rank the quality of implementation CRM in retail companies and strong influential node / indicator of the best retail among three alternative the consisting of Alfamart, Indomaret and Smesco mart. From the results of application ANP method, obtained the rank quality of implementation CRM in retail companies with first rank is Indomaret the value of 1.0000; and the second is Alfamart with a value 0.9575; and the third is Smesco mart with a value of 0.8034. While node / indicator strong influence on the the best retail is level of chaos, long and short term planning, customer service, system integration, appropriate skills, technical infrastructure, easily of use and accessibility of information.   Keywords: Ritel, Customer Relationship Management (CRM, Analytic Network Process (ANP, Kerangka Work System (WS.

  16. Kajian Penerimaan Pengguna Terhadap Sistem CRM di Perusahaan X Menggunakan Model TAM

    Directory of Open Access Journals (Sweden)

    Muhammad Malik Hakim

    2018-03-01

    Full Text Available Pelayanan kepada pelanggan adalah salah satu tujuan bisnis setiap perusahaan dalam upayanya memberikan kepuasan kepada para pelanggannya. Untuk mengintegrasikan seluruh kegiatan pelayanan kepada pelanggan dari semua divisi yang terkait baik langsung maupun tidak langsung, Perusahaan X sebagai perusahaan yang bergerak dalam bidang TI telah mengimplementasikan sistem CRM (Customer Relationship Management. Implementasi CRM tersebut bertujuan untuk mensinergikan kegiatan pelayanan kepada pelanggan agar tidak saling tumpang tindih dan dapat terkoordinasi dengan baik. Untuk mendukung kesuksesan dan keberlanjutan penggunaan sistem CRM, penelitian ini mengkaji penerimaan pengguna sistem CRM di antara semua karyawan dalam divisi terkait di dalam perusahaan yang berjumlah 141 orang, menggunakan Model TAM (Technology Acceptance Model yang dimodifikasi, yaitu tanpa melibatkan variabel eksternal. Penelitian ini mengkaji penerimaan pengguna berdasarkan empat variabel penyusun Model TAM, yaitu Perceived Ease Of Use (PEOU, Perceived Usefulness (PU, Behavioral Intention (BI, dan Actual Use (AU. Studi membuktikan bahwa diperoleh pengaruh yang positif dan signifikan antara variabel – variabel penyusunnya, yaitu PEOU terhadap PU dan BI, PU terhadap BI, serta BI terhadap AU dengan nilai pengaruh masing – masing adalah 0,43; 0,67; 0,58; dan 0,77. Penelitian ini membuktikan bahwa penerimaan pengguna CRM sangat dipengaruhi oleh faktor manfaat, kemudahan, serta perilaku karyawan dalam menggunakannya.

  17. INFLUENCE OF CUSTOMER VALUES AND SELF-IMAGE CONGRUITY ON CUSTOMER BEHAVIOR-BASED CRM PERFORMANCE

    Directory of Open Access Journals (Sweden)

    Mandy Loh

    2015-10-01

    Full Text Available The purpose of this study is to investigate the influence of the key dimensions of customer value (functional value, emotional value, social value, and perceived sacrifice and self-image congruity on customer-behavior based CRM performance. The study also attempts to investigate on the effect of key dimensions of customer value and self-image congruity on customer satisfaction and brand loyalty. The research model for this study was adopts an integrated framework from a previous study, and adds new element into it. This study has chosen to examine the framework in the retail industry, specifically hypermarket in Malaysia, where the adoption of CRM tools is increasing incrementally. The study target on the Generation Y who believed will be the future driver of retail industry. The findings show that perceived sacrifice appears to be a critical customer perceived value in influencing the customer behavior-based CRM performance and customer satisfaction. This study show that brand loyalty would directly influence the customer behavior-based CRM performance. Perceived sacrifice and brand loyalty should be focused when trying to improve the performance of CRM.

  18. Productividad en una celda de manufactura flexible simulada en promodel utilizando path networks type crane

    Directory of Open Access Journals (Sweden)

    María Elena Bernal Loaiza

    2015-04-01

    Full Text Available Esta investigación se centra en el diseño de una simulación del proceso de una celda de manufactura flexible (FMC de la Facultad de Ingeniería Industrial de la Universidad Tecnológica de Pereira, con el propósito de medir y elegir aquella alternativa de solución que mejore en mayor grado la productividad del sistema actual utilizando los resultados que proporciona el software Promodel. Para realizar lo anterior se utilizaron etapas de la simulación como definición del sistema, formulación del modelo, identificación de variables, recolección de datos, implementación e interpretación.Como resultado, se calculó la productividad teniendo en cuenta las variables del modelo y tiempo de la simulación, al mismo tiempo se interpretó la información de cada una de las locaciones, hallando el porcentaje de utilización y total de entidades para las locaciones con capacidad unitaria; para las locaciones con mayor capacidad se encuentra información referente al porcentaje de tiempo vacío, parcialmente ocupado, lleno y no disponible respecto del tiempo disponible. A diferencia de otras simulaciones, en este diseño en la parte de redes se utilizó el tipo de red Crane, asociado a los recursos del modelo. El cual facilita el desplazamiento de los brazos robots con las piezas que circulan a través del sistema.

  19. Desarrollo de una Interfaz de Usuario para el Sistema Robótico Multiagente SMART

    Directory of Open Access Journals (Sweden)

    Cecilia García Cena

    2010-10-01

    Full Text Available Resumen: En este artículo se presenta al sistema robótico multi-agente SMART. Este sistema está compuesto por varios tipos de agentes software y/o hardware, por lo que puede clasificárselo como heterogéneo. Además, se presenta el desarrollo de una interfaz de realidad virtual a través de la cual el usuario puede intervenir en el sistema si lo considera necesario, en otro caso el sistema opera autónomamente. Asimismo, esta interfaz implementa un gran número de funcionalidades tendientes a lograr el buen desempeño del sistema, una correcta gestión de los recursos robóticos disponibles en el entorno y provee al usuario información en tiempo real de todo lo que sucede en la realidad. Como consecuencia de la heterogeneidad del sistema, la comunicación entre los diferentes agentes se realiza utilizando diversas tecnologías de comunicación (TCP/IP, WiFi y Bluetooth; por lo tanto, se ha diseñado un protocolo de comunicaciones específico para este sistema. Palabras clave: robots, agentes, inteligencia artificial distribuida, realidad virtual, cooperación

  20. Handelsbankens användande av CRM -Är det lönsamt?

    OpenAIRE

    Salman Kanbar, Ahmad

    2012-01-01

    Frågeställning: På vilket sätt används CRM av Handelsbanken och hur påverkar det bankens lönsamhet? Syfte: Syftet med detta arbete är att kunna öka kunskapen om hur Handelsbanken tillämpar CRM och för att undersöka om användandet av CRM i bankens verksamhet är lönsamt eller inte. Metod: För att svara på studiens syfte blev en intervju utförd med Handelsbanken. Ännu en anledning till varför en intervju gjordes var på grund av att det var nödvändigt för att få det primärdata som behövdes och fö...

  1. Effect of moisture and freeze-thaw on mechanical properties of CRM asphalt mixture

    Energy Technology Data Exchange (ETDEWEB)

    Kim, Nak-Seok; Cho, Kee-Ju [Kyonggi University, Suwon(Korea)

    2000-06-30

    This paper presents the experimental test results on moisture and freeze-thaw resistance of hot mix crumb rubber modified (CRM) asphalt concrete mixture. To compare the differences in mechanical properties of conventional and CRM asphalt concretes, various tests were conducted under different moisture conditions and freeze-thaw cycles. Marshall mix design was also performed to determine the optimum asphalt contents for the both asphalt concrete mixtures. Test results revealed that the moisture and freeze-thaw resistance of CRM asphalt mixture was superior to the conventional asphalt concrete. As a result, it is considered that the utilization of waste tires in asphalt pavements has the potential of minimizing the damage due to the moisture and freeze-thaw. (author). 9 refs., 4 tabs., 8 figs.

  2. Management of Customer Relationship Management (CRM) Technological Attributes in Brazil: A B2B Relationship in the Software-Media Development Sector

    OpenAIRE

    Flávio Régio Brambilla; Gustavo Dalmarco

    2015-01-01

    Customer Relationship Management (CRM) represents a technological application based on the philosophy of Relationship Marketing and it recommends the interaction with high value consumers. Relating CRM to new social technologies, CRM 2.0 or social CRM deals with the relationship between companies and customers using online platforms such as blogs, RSS, forums and social network sites, among other facilities. Through a comparative study based on qualitative indicators, this article draws a rel...

  3. Mathematical modeling of mutant transferrin-CRM107 molecular conjugates for cancer therapy.

    Science.gov (United States)

    Yoon, Dennis J; Chen, Kevin Y; Lopes, André M; Pan, April A; Shiloach, Joseph; Mason, Anne B; Kamei, Daniel T

    2017-03-07

    The transferrin (Tf) trafficking pathway is a promising mechanism for use in targeted cancer therapy due to the overexpression of transferrin receptors (TfRs) on cancerous cells. We have previously developed a mathematical model of the Tf/TfR trafficking pathway to improve the efficiency of Tf as a drug carrier. By using diphtheria toxin (DT) as a model toxin, we found that mutating the Tf protein to change its iron release rate improves cellular association and efficacy of the drug. Though this is an improvement upon using wild-type Tf as the targeting ligand, conjugated toxins like DT are unfortunately still highly cytotoxic at off-target sites. In this work, we address this hurdle in cancer research by developing a mathematical model to predict the efficacy and selectivity of Tf conjugates that use an alternative toxin. For this purpose, we have chosen to study a mutant of DT, cross-reacting material 107 (CRM107). First, we developed a mathematical model of the Tf-DT trafficking pathway by extending our Tf/TfR model to include intracellular trafficking via DT and DT receptors. Using this mathematical model, we subsequently investigated the efficacy of several conjugates in cancer cells: DT and CRM107 conjugated to wild-type Tf, as well as to our engineered mutant Tf proteins (K206E/R632A Tf and K206E/R534A Tf). We also investigated the selectivity of mutant Tf-CRM107 against non-neoplastic cells. Through the use of our mathematical model, we predicted that (i) mutant Tf-CRM107 exhibits a greater cytotoxicity than wild-type Tf-CRM107 against cancerous cells, (ii) this improvement was more drastic with CRM107 conjugates than with DT conjugates, and (iii) mutant Tf-CRM107 conjugates were selective against non-neoplastic cells. These predictions were validated with in vitro cytotoxicity experiments, demonstrating that mutant Tf-CRM107 conjugates is indeed a more suitable therapeutic agent. Validation from in vitro experiments also confirmed that such whole

  4. Uvajanje CRM rešitev na primeru podjetja Aksel d.o.o.

    OpenAIRE

    Skaza, Gašper

    2016-01-01

    Z novejšimi tehnologijami prihaja potreba po tem, da se podjetja posvečajo prenovi zastarelih informacijskih sistemov, ki so v veliko primerih nekompatibilni z novejšo tehnologijo. Kratica CRM (angl. Customer Relationship Management) v slovenskem prevodu pomeni sisteme za upravljanje odnosov s strankami. CRM je rešitev, ki pomaga konkurenčnost podjetja dvigniti na višjo raven, saj je dandanes ključno, da se posvetimo stranki na sodobne načine. Ker je zadovoljstvo stranke ključno za zvestobo,...

  5. IMPLEMENTACIJA IN UPORABA INFORMACIJSKE REŠITVE CRM NA PRIMERU ZALOŽNIŠKEGA PODJETJA

    OpenAIRE

    Lešnik Potočnik, Suzana

    2013-01-01

    Zaradi hitrih sprememb v podjetniškem poslovnem okolju in vse ostrejše konkurence znotraj posameznih panog predstavlja prilagodljivost, inovativnost in usmerjenost na stranke ključno konkurenčno prednost podjetja. Učinkovito orodje za uresničitev navedene usmerjenosti predstavlja strateška usmeritev podjetja, imenovana tudi upravljanje odnosov s strankami in jo označujemo s kratico CRM. CRM zadeva celotno podjetje, omogoča optimizacijo dobička in zadovoljstva strank ter združuje vse poslovne ...

  6. CRM-järjestelmän hyödyntäminen liiketoiminnassa

    OpenAIRE

    Sillman, Laura

    2011-01-01

    Tässä opinnäytetyössä tutkitaan mitä CRM eli customer relationship management (suom. asiakkuudenhallinta, asiakashallinta) tarkoittaa ja mitä siihen sisältyy. Työn tavoitteena on selvittää miten järjestelmätoimittajan olisi mahdollista auttaa asiakasta tavoittamaan CRM-käyttöönottoprojektin tavoitteet sekä jatkokehittää asiakkuudenhallintajärjestelmää ja liiketoimintaprosesseja myös käyttöönottoproejktin jälkeen. Tutkimus perustuu asiakkuudenhallinnan ja IT-alan tietokirjallisuuteen, haastat...

  7. Lessons from cross-fleet/cross-airline observations - Evaluating the impact of CRM/LOFT training

    Science.gov (United States)

    Butler, Roy E.

    1991-01-01

    A review is presented of the crew resource management/line oriented flight training (CRM/LOFT) program to help determine the level of standardization across fleets and airlines in the critical area of evaluating crew behavior and performance. One of the goals of the project is to verify that check airmen and LOFT instructors within organizations are evaluating CRM issues consistently and that differences observed between fleets are not a function of idiosyncracies on the part of observers. Attention is given to the research tools for crew evaluation.

  8. Laser memory (hologram) and coincident redundant multiplex memory (CRM-memory)

    International Nuclear Information System (INIS)

    Ostojic, Branko

    1975-01-01

    It is shown that besides the memory which remembers the object by memorising of the phases of the interferenting waves of the light (i.e. hologram) it is possible to construct the memory which remembers the object by memorising of the phases of the interferenting impulses (CFM-memory). It is given the mathematical description of the memory, based on the experimental model. Although in the paper only the technical aspect of CRM memory is given. It is mentioned the possibility that the human memory has the same principle and that the invention of CRM memory is due to cybernetical analysis of the system human eye-visual cortex

  9. An investigation on relationship between CRM and organizational learning through knowledge management: A case study of Tehran travel agency

    Directory of Open Access Journals (Sweden)

    Mirza Hasan Hosseini

    2013-03-01

    Full Text Available Customer relationship management (CRM plays essential role on the success of many business units. CRM integrates necessary data from internal and external sources to assist managers and employees for business development. This paper attempts to analyze relationship between CRM, organizational learning, and knowledge management. Research population includes travel agencies in Tehran, Iran and their manager are considered for the purpose of this study. This research has four variables 1- Successful implementation of KM, 2- Organizational learning, 3- customer orientation, and 4- information share with customers. The preliminary results of this survey indicate that any development of CRM will significantly contribute relative efficiency of this travel agency. The results also indicate that there is a meaningful relationship among components of CRM including organizational learning, and knowledge management in this travel agency.

  10. CRM-tietojärjestelmän käyttöopas osana yrityksen asiakkuudenhallintaa : case: Fysioline Oy

    OpenAIRE

    Ilonen, Mikko

    2012-01-01

    Tämän opinnäytetyön aiheena on CRM-tietojärjestelmän käyttöopas osana yrityksen asiakkuudenhallintaa. Opinnäytetyön teoriaosuus käsittelee asiakkuudenhallintaa, CRM-tietojärjestelmiä ja CRM:n käyttöönottoa. Työn empiriaosuus muodostuu CRM-tietojärjestelmän käyttöoppaasta. CRM-tietojärjestelmän käyttöopas tehdään kohdeyritys Fysioline Oy:lle. Opinnäytetyön teoriaosuudessa selvitetään vastausta tutkimusongelmaan, miksi yrityksen tulee kiinnittää huomiota asiakkuudenhallintaan ja mitä hyötyä...

  11. Appraisal of CRM implementation as business strategy option in times of recession: The role of perceived value and benefits

    Directory of Open Access Journals (Sweden)

    Chrysa

    2018-02-01

    Full Text Available The present work investigates Customer Relationship Management (CRM implementation and performance during the fiscal crisis in Greece based on an appropriate questionnaire. All acquired responses using the questionnaire are suitably analysed using advanced statistical techniques, and show that Greek companies employ CRM, harvesting many of its benefits. Specifically, survey results show that most companies are satisfied by the implementation of CRM strategy and seem to recognize the vital strategic role of CRM in business performance and competitive advantage, despite the fiscal crisis. The benefits identified and interrelated concern business processes, customer loyalty, cost reduction, organizational and HR alignment, customer service and customer e-service. Finally, this work proposes a model relating CRM implementation and performance in Greece with respect to the four perspectives of Balanced Scorecard (BSC.

  12. El Sistema inspirerede projekter

    DEFF Research Database (Denmark)

    Holst, Finn; Chemi, Tatiana

    Rapporten er resultat af pilotprojektet ”Forundersøgelse El Sistema DK” gennemført af Ph.D. Finn Holst (DPU, Aarhus Universitet) og Ph.D. Tatiana Chemi (Aalborg Universitet) i 2015. I rapporten indgår desuden bidrag fra Sofie Holm, Sara Fink Søndergaard og Stine Møgelbjerg Johansen. Pilotprojektet...... er gennemført for DMKLs El Sistema-udvalg med støtte fra Statens Kunstfond, Projektstøtteudvalget for Musik....

  13. Modelos matemáticos para planificación óptima de la operación de un sistema hidrotermoeléctrico

    OpenAIRE

    Nina, Galo

    1982-01-01

    En este trabajo se plantea la minimización de los costos de operación de un sistema hidrotermoeléctrico utilizando una descomposición que permite llevar en cuenta, tanto costos térmicos cuadráticos, como restricciones en la transmisión, así como un sistema hidroeléctrico con diversos embalses. Los modelos serán empleados en la planificación operativa del sistema interconectado ecuatoriano.

  14. Sistema de comercio electrónico para el sector textil: generar maniquíes 3D a partir de imágenes del sensor Kinect

    OpenAIRE

    Olabarria Iñarra, Ibon

    2014-01-01

    Este proyecto consiste en analizar la viabilidad técnica un sistema de información para mejorar el comercio electrónico de compra –venta de ropa. El nuevo sistema de comercio electrónico ayudará al usuario a escoger el tamaño de la prenda con más precisión. El sistema consiste en calcular las medidas esenciales del cuerpo del cliente utilizando el dispositivo Kinect. Posteriormente, estas medidas se introducen en el programa Makehuman que genera un maniquí en 3D. Con la idea de que en el futu...

  15. Projeto e desenvolvimento de um carro robô controlado por smartphone, utilizando a plataforma Amarino

    Directory of Open Access Journals (Sweden)

    Otávio Souza Martins Gomes

    2015-01-01

    Full Text Available Este artigo mostra a construção de um carro robô controlado por dispositivos móveis utilizando o sistema operacional Android e uma placa de prototipagem open source (Arduino. Utilizou-se de motores para sua movimentação e sensores para interação com o ambiente. O envio de comandos foi realizado utilizando a tecnologia Bluetooth e é capaz de movimentar o carro robô em todas as direções de acordo com os comandos do usuário. Sensores instalados no carro coletam informações do ambiente que são enviadas ao dispositivo Android. A construção bem sucedida deste carro robô mostra que é possível implementar novas funcionalidades para esse produto, bem como apoiar outros projetos relacionados a esse tema.Palavras-chave: Arduino. Android. Bluetooth. Carro robô. Robótica. Project and development of a robot car controlled by smartphone, using the platform amarinoABSTRACTThis work shows the build of a robot car controlled by mobile devices employing Android operating system and an open source prototyping board (Arduino. Motors for its movements and sensors for its environment interaction were employed. The commands are transmitted using Bluetooth technology which can move the robot car in all directions according to the user commands. Sensors installed in the car collect the environment information which is sent to the Android device. The success build of this robot car shows that new features can be possible implemented as well as to support other projects related to this research area.Keywords: Arduino. Android. Bluetooth. Robot car. Robotic.

  16. El Sistema's Open Secrets

    Science.gov (United States)

    Booth, Eric

    2011-01-01

    In this article, the author talks about Venezuela's national youth orchestra program called El Sistema whose attributes offer a direct challenge to traditional Western music practices. As U.S. classical music--and all "high arts"--struggle to find relevance to more than the small "arts club" percentage of the U.S. populace, El…

  17. El sistema constructivo

    OpenAIRE

    Leser S., Heinz; Gómez Lerou, Luis; Salomone R., Vanessa

    2003-01-01

    Se describe el sistema constructivo de entramado en madera, “plataforma” (platform frame) utilizado preferentemente en las construcciones de varios pisos en el campamento minero de Sewell, Chile./The following is a description of the platform frame used in several stories buildings in the mining settlement Sewell, in Chile.

  18. El sistema constructivo

    Directory of Open Access Journals (Sweden)

    Leser S., Heinz

    2003-06-01

    Full Text Available Se describe el sistema constructivo de entramado en madera, “plataforma” (platform frame utilizado preferentemente en las construcciones de varios pisos en el campamento minero de Sewell, Chile./The following is a description of the platform frame used in several stories buildings in the mining settlement Sewell, in Chile.

  19. PROTOTIPO PARA EL ANÁLISIS DEL RENDIMIENTO EN EL TRÁFICO DE UN SERVICIO BROADCAST UTILIZANDO LOS PROTOCOLOS HTTP Y RTP SOBRE IPV6 EN UNA RED ACADÉMICA DE TECNOLOGÍA AVANZADA

    Directory of Open Access Journals (Sweden)

    Roberto Ferro

    2011-08-01

    Full Text Available En el presente artículo se condensan los resultados obtenidos de la implementación y modelado de un Prototipo de Servicio Streaming sobre el Sistema Operativo Fedora 13 con el Programa VLC en la Red de Investigación y  Tecnología Avanzada de la Universidad Distrital RITA-UD sobre IPV6 utilizando como cliente la Universidad Minuto de Dios vía RUMBO mediante un Tunel 6a4.

  20. Evaluation de l'utilisation des logiciels CRM : a la recherchede ...

    African Journals Online (AJOL)

    This research tried to find the factors that can positively impact the use of CRM software tools on the customer life cycle. In trying to overcome certain deficiencies and failure identified in the literature as well as academic managerial, conceptual model of causal type was developed. This model is based on different theories ...

  1. Customer over employee? : the implications of Customer Relationship Management (CRM) for organisational structures and labour quality

    NARCIS (Netherlands)

    Kwakkelstein, T.

    2002-01-01

    This paper for the Emergence WWWe (The World, the Workplace and We, the workers)-Conference E-Work in a Global World, Brussels 16 & 17 April 2002, explores the effects of the increasing popular ICT application suite Customer Relationship Management (CRM) on organisational structures, corporate

  2. The CRM domain: an RNA binding module derived from an ancient ribosome-associated protein.

    Science.gov (United States)

    Barkan, Alice; Klipcan, Larik; Ostersetzer, Oren; Kawamura, Tetsuya; Asakura, Yukari; Watkins, Kenneth P

    2007-01-01

    The CRS1-YhbY domain (also called the CRM domain) is represented as a stand-alone protein in Archaea and Bacteria, and in a family of single- and multidomain proteins in plants. The function of this domain is unknown, but structural data and the presence of the domain in several proteins known to interact with RNA have led to the proposal that it binds RNA. Here we describe a phylogenetic analysis of the domain, its incorporation into diverse proteins in plants, and biochemical properties of a prokaryotic and eukaryotic representative of the domain family. We show that a bacterial member of the family, Escherichia coli YhbY, is associated with pre-50S ribosomal subunits, suggesting that YhbY functions in ribosome assembly. GFP fused to a single-domain CRM protein from maize localizes to the nucleolus, suggesting that an analogous activity may have been retained in plants. We show further that an isolated maize CRM domain has RNA binding activity in vitro, and that a small motif shared with KH RNA binding domains, a conserved "GxxG" loop, contributes to its RNA binding activity. These and other results suggest that the CRM domain evolved in the context of ribosome function prior to the divergence of Archaea and Bacteria, that this function has been maintained in extant prokaryotes, and that the domain was recruited to serve as an RNA binding module during the evolution of plant genomes.

  3. Characterization of NIES CRM No. 23 Tea Leaves II for the determination of multielements.

    Science.gov (United States)

    Mori, Ikuko; Ukachi, Miyuki; Nagano, Kimiyo; Ito, Hiroyasu; Yoshinaga, Jun; Nishikawa, Masataka

    2010-05-01

    A candidate environmental certified reference material (CRM) for the determination of multielements in tea leaves and materials of similar matrix, NIES CRM No. 23 Tea Leaves II, has been developed and characterized by the National Institute for Environmental Studies (NIES), Japan. The origin of the material was tea leaves, which were ground, sieved through a 106-microm mesh, homogenized, and then subdivided into amber glass bottles. The results of homogeneity and stability tests indicated that the material was sufficiently homogeneous and stable for use as a reference material. The property values of the material were statistically determined based on chemical analyses by a network of laboratories using a wide range of methods. Sixteen laboratories participated in the characterization, and nine certified values and five reference values were obtained. These property values of the candidate CRM, which are expressed as mass fractions, were close to the median and/or mean values of the mass fractions of elements in various tea products. The candidate CRM is appropriate for use in analytical quality control and in the evaluation of methods used in the analysis of tea and materials of similar matrix.

  4. Implementing CRM System in a Global Organization National vs. Organizational Culture

    DEFF Research Database (Denmark)

    Frygell, Linda; Hedman, Jonas; Carlsson, Sven

    2017-01-01

    global subsidiaries, and has planned the implementation well, the implementation was not a complete success. The study has identified that the cultural factor are important, but not stressed enough in the current CRM literature. Understanding the difference between the organizational culture in which...

  5. The Semantic Mapping of Archival Metadata to the CIDOC CRM Ontology

    Science.gov (United States)

    Bountouri, Lina; Gergatsoulis, Manolis

    2011-01-01

    In this article we analyze the main semantics of archival description, expressed through Encoded Archival Description (EAD). Our main target is to map the semantics of EAD to the CIDOC Conceptual Reference Model (CIDOC CRM) ontology as part of a wider integration architecture of cultural heritage metadata. Through this analysis, it is concluded…

  6. Simple DCM or CRM analog peak current controller for HV capacitor charge-discharge applications

    DEFF Research Database (Denmark)

    Trintis, Ionut; Dimopoulos, Emmanouil; Munk-Nielsen, Stig

    2013-01-01

    This paper presents a simple analog current controller suitable for buck and boost converter topologies. The controller operates in DCM or CRM, depending on the setup. The experimental results are presented to validate the proposed controller functionality for a high voltage capacitor charge...

  7. Aviation Accidents: CRM to Maintaining the Share of Airlines. Case Study on Accidents Airlines in China

    Science.gov (United States)

    Alnuaimi, Qussay A. B.

    2015-01-01

    We present Aviation Cost Risk management (CRM) methodology designed for Airlines Company, who needs to run projects beyond their normal. These airlines are critical to the survival of these organizations, such as the development and performance. The Aviation crisis can have considerable impact upon the value of the firm. Risk managers must focus…

  8. MODELING THE CORROSION OF HIGH-LEVEL WASTE CONTAINERS CAM-CRM INTERFACE

    International Nuclear Information System (INIS)

    JOSEPH C. FARMER, PETER J. BEDROSSIAN, R. DANIEL MCCRIGHT

    1998-01-01

    A key component of the Engineered Barrier System (EBS) being designed for containment of spent-fuel and high-level waste at the proposed geological repository at Yucca Mountain, Nevada is a two-layer canister. In this particular design, the inner barrier is made of a corrosion resistant material (CRM) such as Alloy 625 or C-22, while the outer barrier is made of a corrosion-allowance material (CAM) such as carbon steel or Monel400. Initially, the containers will be hot and dry due to the heat generated by radioactive decay. However, the temperature will eventually drop to levels where both humid air and aqueous phase corrosion will be possible. As the outer barrier is penetrated, uniform corrosion of the CRM will be possible in exfoliated areas. The possibility for crevice formation between the CAM and CRM will also exist. In the case of either Alloy 625 or C-22, a crevice will have to form before significant penetration of the CRM can occur. Crevice corrosion of the CRMs has been well documented. Lillard and Scully have induced crevice corrosion in Alloy 625 during exposure to artificial sea water. Jones and Wilde have prepared simulated crevice solutions of FeCl 2 , NiCl 2 and CrCl 3 , and measured substantial pH suppression. Asphahani measured the dissolution rates of Alloys 625 and C-22 in such artificial crevice solutions at various temperatures. Others have observed no significant localized attack in less severe environments

  9. Evaluation of Fatigue Life of CRM-Reinforced SMA and Its Relationship to Dynamic Stiffness

    Directory of Open Access Journals (Sweden)

    Nuha Salim Mashaan

    2014-01-01

    Full Text Available Fatigue cracking is an essential problem of asphalt concrete that contributes to pavement damage. Although stone matrix asphalt (SMA has significantly provided resistance to rutting failure, its resistance to fatigue failure is yet to be fully addressed. The aim of this study is to evaluate the effect of crumb rubber modifier (CRM on stiffness and fatigue properties of SMA mixtures at optimum binder content, using four different modification levels, namely, 6%, 8%, 10%, and 12% CRM by weight of the bitumen. The testing undertaken on the asphalt mix comprises the dynamic stiffness (indirect tensile test, dynamic creep (repeated load creep, and fatigue test (indirect tensile fatigue test at temperature of 25°C. The indirect tensile fatigue test was conducted at three different stress levels (200, 300, and 400 kPa. Experimental results indicate that CRM-reinforced SMA mixtures exhibit significantly higher fatigue life compared to the mixtures without CRM. Further, higher correlation coefficient was obtained between the fatigue life and resilient modulus as compared to permanent strain; thus resilient modulus might be a more reliable indicator in evaluating the fatigue life of asphalt mixture.

  10. BUILDING A RELATIONSHIP WITH THE CUSTOMER: A CRM VERSUS A QM PERSPECTIVE

    Directory of Open Access Journals (Sweden)

    Sandru Ioana Maria Diana

    2009-05-01

    Full Text Available Customer relationship management (CRM and quality management (QM both define the customer as being the focus of all business activities. The question arises on how these two concepts work together. In the change defined environment, where getting ahead

  11. [siRNAs with high specificity to the target: a systematic design by CRM algorithm].

    Science.gov (United States)

    Alsheddi, T; Vasin, L; Meduri, R; Randhawa, M; Glazko, G; Baranova, A

    2008-01-01

    'Off-target' silencing effect hinders the development of siRNA-based therapeutic and research applications. Common solution to this problem is an employment of the BLAST that may miss significant alignments or an exhaustive Smith-Waterman algorithm that is very time-consuming. We have developed a Comprehensive Redundancy Minimizer (CRM) approach for mapping all unique sequences ("targets") 9-to-15 nt in size within large sets of sequences (e.g. transcriptomes). CRM outputs a list of potential siRNA candidates for every transcript of the particular species. These candidates could be further analyzed by traditional "set-of-rules" types of siRNA designing tools. For human, 91% of transcripts are covered by candidate siRNAs with kernel targets of N = 15. We tested our approach on the collection of previously described experimentally assessed siRNAs and found that the correlation between efficacy and presence in CRM-approved set is significant (r = 0.215, p-value = 0.0001). An interactive database that contains a precompiled set of all human siRNA candidates with minimized redundancy is available at http://129.174.194.243. Application of the CRM-based filtering minimizes potential "off-target" silencing effects and could improve routine siRNA applications.

  12. Modeling Rare and Unique Documents: Using FRBR[subscript OO]/CIDOC CRM

    Science.gov (United States)

    Le Boeuf, Patrick

    2012-01-01

    Both the library and the museum communities have developed conceptual models for the information they produce about the collections they hold: FRBR (Functional Requirements for Bibliographic Records) and CIDOC CRM (Conceptual Reference Model). But neither proves perfectly adequate when it comes to some specific types of rare and unique materials:…

  13. Evaluation of fatigue life of CRM-reinforced SMA and its relationship to dynamic stiffness.

    Science.gov (United States)

    Mashaan, Nuha Salim; Karim, Mohamed Rehan; Abdel Aziz, Mahrez; Ibrahim, Mohd Rasdan; Katman, Herda Yati; Koting, Suhana

    2014-01-01

    Fatigue cracking is an essential problem of asphalt concrete that contributes to pavement damage. Although stone matrix asphalt (SMA) has significantly provided resistance to rutting failure, its resistance to fatigue failure is yet to be fully addressed. The aim of this study is to evaluate the effect of crumb rubber modifier (CRM) on stiffness and fatigue properties of SMA mixtures at optimum binder content, using four different modification levels, namely, 6%, 8%, 10%, and 12% CRM by weight of the bitumen. The testing undertaken on the asphalt mix comprises the dynamic stiffness (indirect tensile test), dynamic creep (repeated load creep), and fatigue test (indirect tensile fatigue test) at temperature of 25°C. The indirect tensile fatigue test was conducted at three different stress levels (200, 300, and 400 kPa). Experimental results indicate that CRM-reinforced SMA mixtures exhibit significantly higher fatigue life compared to the mixtures without CRM. Further, higher correlation coefficient was obtained between the fatigue life and resilient modulus as compared to permanent strain; thus resilient modulus might be a more reliable indicator in evaluating the fatigue life of asphalt mixture.

  14. Waste package degradation expert elicitation panel: Input on the corrosion of CRM alloy C-22

    Energy Technology Data Exchange (ETDEWEB)

    Farmer, J. C., LLNL

    1998-02-26

    The overall electrolyte concentration in the NFE environment is expected to be somewhere between 1X and saturated J-13 well water. This covers more than three orders-of-magnitude in chloride anion concentration. The pH of this solution is expected to be somewhere between 5 and 10. Exposed patches of the CRM could see this environment.

  15. Waste package degradation expert elicitation panel: input on corrosion of CRM alloy C-22

    Energy Technology Data Exchange (ETDEWEB)

    Farmer, J. C.,LLNL

    1998-03-30

    The overall electrolyte concentration in the NFE environment is expected to be somewhere between 1X and saturated J-13 well water. This covers more than three orders-of-magnitude in chloride anion concentration. The pH of this solution is expected to be somewhere between 5 and 1O. Exposed patches of the CRM could see this environment.

  16. CRM in data-rich multichannel retailing environments : A review and future research directions

    NARCIS (Netherlands)

    Verhoef, P.C.; Venkatesan, R.; McAlister, L.; Malthouse, E.C.; Krafft, 27688; Ganesan, S.

    Many retailers have collected large amounts of customer data using, for example, loyalty programs. We provide an overview of the extant literature on customer relationship management (CRM), with a specific focus on retailing. We discuss how retailers can gather customer data and how they can analyze

  17. Analysis multitemporal of the soil use and occupation between 1987 and 2004 in the northern urban expansion zone of Londrina- PR, using Remote Sensing (SR and the Geographical Information System (GIS Análise multitemporal do uso e ocupação do solo entre 1987 e 2004 na zona de expansão urbana norte de Londrina-PR, utilizando Sensoriamento Remoto (SR e Sistema de Informações Geográficas (SIG

    Directory of Open Access Journals (Sweden)

    Amarildo Souza de Paula

    2012-12-01

    Full Text Available The article makes a multitemporal analysis of use/occupation of the soil in the area of urban sprawl North of Londrina-PR the years between 1987 and 2004, using images from Landsat-5 satellites and Spot-5. Were applied images digital processing techniques (PDI as color combinations (false color, processing IHS (Intensity, Hue, Saturation and supervised maximum likelihood classification (MAXVER, in order to get the classes of use/occupation of the soil. The results are presented in thematic maps showing qualitatively and quantitatively the real condition of use and occupation of land, noting that the region is not being environmentally preserved according to the established laws because its forest cover has less than 20% of forests, the minimum required by law. The urban area and ranches had an increasing advance, confirming the trend of land use in the region for the unplanned way urban occupation. In turn the pasture and agricultural activity had a higher prevalence of 50% in the area, showing the importance of rural activity for the region. O artigo faz uma análise multitemporal do uso/ocupação do solo na Zona de Expansão Urbana Norte de Londrina-PR entre os anos de 1987 e 2004, utilizando imagens dos satélites Landsat-5 e Spot- 5. Foram aplicadas as imagens técnicas de processamento digital (PDI como combinações coloridas (falsa cor, transformação IHS (Intensity, Hue, Saturation e classificação supervisionada de máxima verossimilhança (maxver, com intuito de obter as classes de uso/ocupação do solo. Os resultados obtidos são apresentados em mapas temáticos mostrando qualitativamente e quantitativamente a real condição do uso e ocupação do solo, constatando que a região não vem sendo preservada ambientalmente segundo as legislações estabelecidas, pois sua cobertura florestal apresenta-se com menos de 20% de florestas, mínimo exigido por lei. A área urbana e de chácaras tiveram um crescente avanço, confirmando a

  18. Improved accuracy of supervised CRM discovery with interpolated Markov models and cross-species comparison.

    Science.gov (United States)

    Kazemian, Majid; Zhu, Qiyun; Halfon, Marc S; Sinha, Saurabh

    2011-12-01

    Despite recent advances in experimental approaches for identifying transcriptional cis-regulatory modules (CRMs, 'enhancers'), direct empirical discovery of CRMs for all genes in all cell types and environmental conditions is likely to remain an elusive goal. Effective methods for computational CRM discovery are thus a critically needed complement to empirical approaches. However, existing computational methods that search for clusters of putative binding sites are ineffective if the relevant TFs and/or their binding specificities are unknown. Here, we provide a significantly improved method for 'motif-blind' CRM discovery that does not depend on knowledge or accurate prediction of TF-binding motifs and is effective when limited knowledge of functional CRMs is available to 'supervise' the search. We propose a new statistical method, based on 'Interpolated Markov Models', for motif-blind, genome-wide CRM discovery. It captures the statistical profile of variable length words in known CRMs of a regulatory network and finds candidate CRMs that match this profile. The method also uses orthologs of the known CRMs from closely related genomes. We perform in silico evaluation of predicted CRMs by assessing whether their neighboring genes are enriched for the expected expression patterns. This assessment uses a novel statistical test that extends the widely used Hypergeometric test of gene set enrichment to account for variability in intergenic lengths. We find that the new CRM prediction method is superior to existing methods. Finally, we experimentally validate 12 new CRM predictions by examining their regulatory activity in vivo in Drosophila; 10 of the tested CRMs were found to be functional, while 6 of the top 7 predictions showed the expected activity patterns. We make our program available as downloadable source code, and as a plugin for a genome browser installed on our servers. © The Author(s) 2011. Published by Oxford University Press.

  19. Safety, efficacy, and performance of implanted recycled cardiac rhythm management (CRM) devices in underprivileged patients.

    Science.gov (United States)

    Hasan, Reema; Ghanbari, Hamid; Feldman, Dustin; Menesses, Daniel; Rivas, Daniel; Zakhem, Nicole C; Duarte, Carlos; Machado, Christian

    2011-06-01

    Patients in underdeveloped nations have limited access to life-saving medical technology including cardiac rhythm management (CRM) devices. We evaluated alternative means to provide such technology to this patient population while assessing the safety and efficacy of such a practice. Patients in the United States with clinical indications for extraction of CRM devices were consented. Antemortem CRM devices were cleaned and sterilized following a protocol established at our institution. Surveillance in vitro cultures were performed for quality assurance. The functional status of pulse generators was tested with a pacing system analyzer to confirm at least 70% battery life. Most generators were transported, in person, to an implanting institution in Nicaragua. Recipients with a Class I indication for CRM implantation, and meeting economical criteria set forth, were consented for implantation of a recycled device. Between 2003 and 2009, implantation was performed in 17 patients with an average age of 42.1 ± 20.3 years. Of the 17 patients, nine were male and eight were female. Mean follow-up was 68 ± 38 months. Device evaluation occurred prior to discharge, 4 weeks post implantation, and every 6 months thereafter. There were three deaths during the follow-up period secondary to myocardial infarction, stroke, and heart failure. Hematoma formation occurred in one patient. No infections, early battery depletion, or device malfunction were identified during follow-up. Our case series is the longest follow-up of recipients of recycled antemortem CRM devices. Our findings support the feasibility and safety of this alternative acquisition of life-saving technology. ©2011, The Authors. Journal compilation ©2011 Wiley Periodicals, Inc.

  20. Safety and immunogenicity of a novel quadrivalent meningococcal CRM-conjugate vaccine given concomitantly with routine vaccinations in infants.

    Science.gov (United States)

    Klein, Nicola P; Reisinger, Keith S; Johnston, William; Odrljin, Tatjana; Gill, Christopher J; Bedell, Lisa; Dull, Peter

    2012-01-01

    In phase II studies, MenACWY-CRM elicited robust immunologic responses in young infants. We now present results from our pivotal phase III infant immunogenicity/safety study. In this open-label phase III study, we randomized full-term 2-month-old infants to 4 doses of MenACWY-CRM coadministered with routine vaccines at 2, 4, 6, and 12 months of age or with routine vaccines alone. We monitored for local and systemic reactions and serious adverse events among all study participants and evaluated for sufficiency of the immune responses to MenACWY-CRM through serum bactericidal activity assay with human complement. Bactericidal antibodies were present in 94% to 100% of subjects against each of the serogroups in MenACWY-CRM after the 4-dose series and were 67% to 97% after the first 3 doses. Geometric mean titers were higher after the fourth dose of MenACWY-CRM compared with a single dose of MenACWY-CRM at 12 months of age for all serogroups (range of ratios, 4.5-38). Responses to 3 doses of routine vaccines coadministered with MenACWY-CRM were noninferior to routine vaccinations alone, except for small differences in pneumococcal serotype 6B responses after dose 3 but not dose 4 and pertactin after dose 3. Inclusion of MenACWY-CRM did not affect the safety or reactogenicity profiles of the routine infant vaccine series. A 4-dose series of MenACWY-CRM was highly immunogenic and well tolerated in young infants, and it can be coadministered with routine infant vaccines. Substantial immunity was conferred after the first 3 doses administered at 2, 4, and 6 months of age.

  1. CRM1 and its ribosome export adaptor NMD3 localize to the nucleolus and affect rRNA synthesis.

    Science.gov (United States)

    Bai, Baoyan; Moore, Henna M; Laiho, Marikki

    2013-01-01

    CRM1 is an export factor that together with its adaptor NMD3 transports numerous cargo molecules from the nucleus to cytoplasm through the nuclear pore. Previous studies have suggested that CRM1 and NMD3 are detected in the nucleolus. However, their localization with subnucleolar domains or participation in the activities of the nucleolus are unclear. We demonstrate here biochemically and using imaging analyses that CRM1 and NMD3 co-localize with nucleolar marker proteins in the nucleolus. In particular, their nucleolar localization is markedly increased by inhibition of RNA polymerase I (Pol I) transcription by actinomycin D or by silencing Pol I catalytic subunit, RPA194. We show that CRM1 nucleolar localization is dependent on its activity and the expression of NMD3, whereas NMD3 nucleolar localization is independent of CRM1. This suggests that NMD3 provides nucleolar tethering of CRM1. While inhibition of CRM1 by leptomycin B inhibited processing of 28S ribosomal (r) RNA, depletion of NMD3 did not, suggesting that their effects on 28S rRNA processing are distinct. Markedly, depletion of NMD3 and inhibition of CRM1 reduced the rate of pre-47S rRNA synthesis. However, their inactivation did not lead to nucleolar disintegration, a hallmark of Pol I transcription stress, suggesting that they do not directly regulate transcription. These results indicate that CRM1 and NMD3 have complex functions in pathways that couple rRNA synthetic and processing engines and that the rRNA synthesis rate may be adjusted according to proficiency in rRNA processing and export.

  2. Differences in serum thyroglobulin measurements by 3 commercial immunoradiometric assay kits and laboratory standardization using Certified Reference Material 457 (CRM-457).

    Science.gov (United States)

    Lee, Ji In; Kim, Ji Young; Choi, Joon Young; Kim, Hee Kyung; Jang, Hye Won; Hur, Kyu Yeon; Kim, Jae Hyeon; Kim, Kwang-Won; Chung, Jae Hoon; Kim, Sun Wook

    2010-09-01

    Serum thyroglobulin (Tg) is essential in the follow-up of patients with differentiated thyroid carcinoma (DTC). However, interchangeability and standardization between Tg assays have not yet been achieved, even with the development of an international Tg standard (Certified Reference Material 457 [CRM-457]). Serum Tg from 30 DTC patients and serially diluted CRM-457 were measured using 3 different immunoradiometric assays (IRMA-1, IRMA-2, IRMA-3). The intraclass correlation coefficient (ICC) method was used to describe the concordance of each IRMA to CRM-457. The serum Tg measured by 3 different IRMAs correlated well (r > .85, p CRM-457, showed the best ICC (p(1) = .98) for the CRM-457. Hospitals caring for patients with DTC should either set their own cutoffs for IRMAs for Tg based on their patient pools, or adopt IRMAs standardized to CRM-457 and calibrate their laboratory using CRM-457.

  3. Implantación CRM en la FAS (Fundació Autònoma Solidària)

    OpenAIRE

    Cuevas Mayo, Ricart

    2015-01-01

    El propósito de este documento es el de consignar detalladamente la implantación de un CRM (Customer Relationship Management) en la Fundación Autònoma Solidària (FAS). El CRM se ha llevado a cabo por el proyecto SinergiaCRM a partir de una iniciativa de la Asociación SinergiaTIC, entidad sin ánimo de lucro, cuya misión es favorecer el desarrollo colaborativo de herramientas tecnológicas adaptadas a las necesidades del Tercer Sector. En concreto mis funciones han sido las de unificar todos los...

  4. Clasificación del clutter marino utilizando redes neuronales artificiales

    Directory of Open Access Journals (Sweden)

    Argel Gonzalez Padilla

    2013-04-01

    Full Text Available La detección de radar bajo la acción del clutter marino es un problema actual. La efectividad de esta detección puede ser mejorada o aún optimizada si el comportamiento estadístico de los parámetros de las señales dispersadas por la superficie del mar (clutter marino es conocida. En el presente trabajo, la mayoría de los modelos estadísticos del clutter marino bajo diferentes condiciones es dada y se logra en un solo documento de manera sintética agrupar un gran volumen de información, difícil de encontrar, y en muchos casos, de interpretar. La mayor contribución investigativa de este trabajo es la presentación de los fundamentos de un sistema auto adaptativo  para la detección de blancos de radar, basado en el reconocimiento de diferentes distribuciones que modelan las mediciones de amplituddelclutter marino, obtenida en un intervalo de tiempo dado. Realizando una clasificación más fina al especificar el rango de valores que toman los parámetros de la distribución, para el intervalo de tiempo que se analiza. Este sistema fue simulado satisfactoriamente utilizando redes neuronales.Los resultados revelaron que se puede realizar de forma efectiva el reconocimiento de distribuciones de mediciones de amplitud del clutter marino y de los parámetros de la distribución.

  5. Antigen processing of glycoconjugate vaccines; the polysaccharide portion of the pneumococcal CRM(197) conjugate vaccine co-localizes with MHC II on the antigen processing cell surface.

    Science.gov (United States)

    Lai, Zengzu; Schreiber, John R

    2009-05-21

    Pneumococcal (Pn) polysaccharides (PS) are T-independent (TI) antigens and do not induce immunological memory or antibodies in infants. Conjugation of PnPS to the carrier protein CRM(197) induces PS-specific antibody in infants, and memory similar to T-dependent (Td) antigens. Conjugates have improved immunogenicity via antigen processing and presentation of carrier protein with MHC II and recruitment of T cell help, but the fate of the PS attached to the carrier is unknown. To determine the location of the PS component of PnPS-CRM(197) in the APC, we separately labeled PS and protein and tracked their location. The PS of types 14-CRM(197) and 19F-CRM(197) was specifically labeled by Alexa Fluor 594 hydrazide (red). The CRM(197) was separately labeled red in a reaction that did not label PS. Labeled antigens were incubated with APC which were fixed, permeabilized and incubated with anti-MHC II antibody labeled green by Alexa Fluor 488, followed by confocal microscopy. Labeled CRM(197) was presented on APC surface and co-localized with MHC II (yellow). Labeled unconjugated 14 or 19F PS did not go to the APC surface, but PS labeled 14-CRM(197) and 19F-CRM(197) was internalized and co-localized with MHC II. Monoclonal antibody to type 14 PS bound to intracellular type 14 PS and PS-CRM(197). Brefeldin A and chloroquine blocked both CRM(197) and PS labeled 14-CRM(197) and 19F-CRM(197) from co-localizing with MHC II. These data suggest that the PS component of the CRM(197) glycoconjugate enters the endosome, travels with CRM(197) peptides to the APC surface and co-localizes with MHC II.

  6. Componentes Principales (C.P. de los sistemas de calculo del IPC base 92 y sistema IPC base 2001

    Directory of Open Access Journals (Sweden)

    Julio Pallas González

    2002-01-01

    Full Text Available Nueve años después de que se adoptara un cambio de base en el cálculo del IPC para el Estado Español, asistimos a un cambio de sistema en el cálculo del mismo, naciendo el sistema de índices de precios, base 2001. A lo largo de este trabajo y utilizando el programa estadístico SPSS, se tratará de realizar un análisis multivariante, sobre las distintas variables que componen el IPC base 92, del estado español, y las del índice, atendiendo al nuevo sistema base 2001, que entró en vigor en enero de 2002. De todas las técnicas multivariantes susceptibles de ser aplicadas en este trabajo, se utilizaran el análisis de componentes principales y el análisis factorial, con el fin de obtener factores no observables que permitan explicar, perdiendo la mínima información, las variables originales que representan.

  7. Una mejora a la clasificación basada en la medida calidad de la similaridad utilizando relaciones borrosas

    Directory of Open Access Journals (Sweden)

    Yumilka B. Fernández-Hernández

    2015-01-01

    Full Text Available El aprendizaje de reglas de clasificación es un problema clásic o del aprendizaje automático. El algoritmo IRBASIR para la ind ucción de reglas de clasificación basado en relaciones de similaridad per mite descubrir conocimiento a partir de sistemas de decisión qu e contienen rasgos tanto discretos como con tinuos. El mismo ha mostrado obt ener resultados superiores a otro s algoritmos conocidos en este tema. En este artículo se proponen varias modificaciones a este algoritm o basadas en la Teoría de los Conjuntos Borrosos, debido a las ventajas que estos poseen, teniendo en cuenta la medida calidad de similarid ad. Los resultados experimentales muestran que utilizando la Te oría de los Conjuntos Borrosos se obtienen resultados estadísticamente supe riores al algor itmo original.

  8. experiencias en el sistema

    Directory of Open Access Journals (Sweden)

    B. Fernández Manjón

    2005-01-01

    Full Text Available En este trabajo se presenta la experiencia de aplicación e implementación del modelo de objetos educativos en el sistema . Se describe una visión práctica de la aplicación de las tecnologías de marcado tanto en la estructuración de los cursos como en el desarrollo de contenidos que pueden ser adaptados al usuario. En se han seguido las especificaciones de IMS, desarrollándose un soporte completo del empaquetamiento de cursos (content packaging reflejado en un sistema de autoría de cursos y una herramienta de importación. Además se ha particularizado un perfil específico de cursos y de objetos educativos que permiten su adaptación al usuario.

  9. SISTEMA DE MONITORAMENTO AUTOMATIZADO

    Directory of Open Access Journals (Sweden)

    Raiane viana Souza

    2016-11-01

    Full Text Available Atualmente existe uma grande necessidade de ter sistemas que auxiliem no monitoramento de ambientes, por exemplo: uma residência; permitindo assim que o usuário possa controlar e ter acesso a tudo que acontece quando o mesmo estiver ausente. Este projeto propõe realizar o desenvolvimento de um sistema de monitoramento automatizado, cujo objetivo é identificar a presença de pessoas e capturar temperaturas de um ambiente. O sistema é composto por um microcontrolador Arduíno, no qual estará acoplado: uma Webcam, sensores de presença e temperatura e um módulo wifi, que possibilitará o envio dos dados capturados ao servidor web. No protótipo desenvolvido foram implantados todos os recursos definidos com base nos requisitos do usuário, dentre os quais podem-se destacar: permitir detectar a presença de pessoas em ambiente, capturar imagens, capturar temperatura em um intervalo de tempo específico e enviar todos os dados para o servidor; permitir que o usuário visualize as informações capturadas através de um site; gerar relatórios e gráficos com as informações capturadas e permitir que o usuário exporte as informações em formato de arquivo.

  10. CRM ¿filosofía o tecnología? : mitos y realidades de la orientación al cliente

    Directory of Open Access Journals (Sweden)

    Jordi A. Sangil Martínez

    2007-12-01

    Full Text Available Actualmente en el mundo empresarial existe la necesidad prioritaria de cuidar a los clientes. Las organizaciones invierten mucho, a veces demasiado, en este propósito. Esa inversión no siempre está correctamente fundamentada y analizada, muchas veces prima más la copia a los competidores, que un cuidadoso análisis de las necesidades internas de la propia organización. La orientación de las organizaciones hacia el cliente, no es más que el buen trato y el conocimiento exhaustivo del cliente, con el fin de incrementar su rentabilidad a lo largo del tiempo.Una de las modas que proliferan es la inversión (muchas veces gasto en tecnologías CRM (Acrónimo en inglés de Customer Relationship Management. CRM se percibe continuamente en el mundo empresarial como 'Tecnología" no como "Filosofía" empresarial. La cifra de negocio mundial por la venta de este tipo de aplicaciones (es decir "tecnología" es creciente, lo que sorprende si pensamos que, al mismo tiempo, más de la mitad de los proyectos de implantación fracasan, o si se quiere, no alcanzan el éxito deseado. El principal motivo de fracaso suele ser por la falta de concordancia o alineamiento entre la tecnología y la estrategia global corporativa. Esta alineación debe aplicarse y verse reflejada en la estructura, cultura y los procesos de la organización, así como en las políticas en cuanto a sistemas y tecnologías de la información.At the moment, in the business world, customer care is one of the most important organizational priorities. Organizations invest a lot, sometimes too much, in this purpose. That kind of investments are not always properly supported and analyzed by organizations, and often they are based on competitors' benchmark, instead of a careful analysis of the organizational internal needs. Customer orientation is just being kind with the client and trying to get as much information as possible out of the client, in order to increase its lifetime

  11. Sistemas Silvipastoris Silvipastoral Systems

    Directory of Open Access Journals (Sweden)

    Fernando Salgado Bernardino

    2010-02-01

    Full Text Available

    Apesar das pesquisas com sistemas silvipastoris terem sido iniciadas no final da década de 1970, as informações geradas até hoje não são em grande número. As vantagens advindas de um sistema silvipastoril são inúmeras e devidamente reconhecidas. Pelo fato de ser uma técnica de uso da terra capaz de recuperar ecossistemas alterados pelo mau manejo, estes sistemas, pela integração de atividades agrícolas, pecuárias e silviculturais, passam a representar uma tecnologia que confere maior sustentabilidade que os sistemas tradicionais, nos quais os monocultivos são predominantes. Nos últimos anos, instituições de ensino, pesquisa e extensão do País têm se voltado para o desenvolvimento de tais sistemas. O governo de Minas Gerais, por meio de sua Secretaria de Estado de Agricultura e de órgãos vinculados, vem promovendo a condução de modelos agrossilvipastoris num processo integrado de ocupação do solo, denominado lavoura-pecuária-silvicultura. Apesar dos grandes avanços no conhecimento de culturas anuais e dos componentes arbóreos, principalmente o eucalipto, e de gramíneas forrageiras tolerantes à diminuição da intensidade luminosa, ainda é necessário se comnhecer melhor o manejo do sub-bosque sob os efeitos do pastejo.

     

    doi: 10.4336/2009.pfb.60.77

    Although researches related to silvopastoral systems have been initiated many years ago in Brazil, there are few informations generated until now. The advantages from a silvopastoral system are inumerous and well recognized. By the fact of being a technique of land using capable of recovering several disturbed ecosystems, the silvopastoral systems by the integration of agricultural, cattle, and silvicultural activities represent a technology that can achieve higher sustainability than the traditional systems as the monocultures. Today, research centers in Brazil dedicate great attention to agrossilvopastoral systems. The government of Minas Gerais

  12. Biossorção de azul de metileno utilizando resíduos agroindustriais

    Directory of Open Access Journals (Sweden)

    Andressa C. Honorato

    2015-07-01

    Full Text Available O presente trabalho avaliou a capacidade de adsorção do corante azul de metileno nos resíduos da palha de milho e da bainha do palmito pupunha in natura. A caracterização dos resíduos foi determinada utilizando-se a microscopia eletrônica de varredura e espectroscopia na região do infravermelho a qual indicou a presença de grupos carboxílicos, hidroxila e carbonila. O tempo necessário para que o sistema atingisse o equilíbrio para ambos os resíduos foi de 240 min, seguindo uma cinética descrita pelo modelo de pseudo-segunda ordem. A capacidade máxima de adsorção foi de 102,8 mg g-1 para o resíduo da palha de milho, seguindo o modelo de isoterma de Langmuir e 50,9 mg g-1 para o resíduo de palmito pupunha, sendo que o modelo que melhor se ajusta foi Freundlich. Desta forma, esses resíduos são promissores para a adsorção do corante azul de metileno em efluentes.

  13. Preparation and provisional certification of NBL Spectrographic Impurity Standards, CRM 123 (1-7) and 124 (1-7)

    International Nuclear Information System (INIS)

    Santoliquido, P.M.

    1983-09-01

    This report describes the design, production, and provisional certification of two new certified reference materials (CRMs): CRM No. 123 (1-7), U 3 O 8 containing 18 trace elements, and CRM No. 124 (1-7), U 3 O 8 containing 24 trace elements. The elements to be included and concentrations to be used were decided on the basis of information gathered from users of a previous CRM of this type, CRM No. 98 (1-7). The new CRMs were prepared by the addition of trace elements to high purity U 3 O 8 . Provisional certification was accomplished by an interlaboratory program in which four different laboratories analyzed the materials by carrier distillation dc arc emission spectrography

  14. Using Strategy Maps to assess CRM implementation: a case study of an international IT company in Taiwan

    OpenAIRE

    Hsu, Han-Chang

    2007-01-01

    Today, in order to sustain their competitive advantages and long-term shareholder value, firms have gradually realized the importance of customer relationships, and intend to establish the long-term profitable relationships with their targeted customers to reduce acquisition costs and expand the revenue opportunities by using the CRM solutions. Indeed, CRM solutions do not only enable the firms to easily acquire, warehouse, and analyze customer's data and behavior to develop its customer know...

  15. Effect of complete rumen modifier (CRM and Calliandra calothyrus on productivity and enteric methane productions of PE dairy goat

    Directory of Open Access Journals (Sweden)

    Ni Made Suci Sukmawati

    2011-10-01

    Full Text Available Methanogenesis in the rumen is thought to represent 2-12% loss of energy intake. The energy loss as methane can decrease animal productivity and feed efficiency. In addition, methane is potentially involves in global warming that affects the atmosphere adversely. A research to improve PE dairy goat productivity and reduce enteric methane emission by supplementation of calliandra and complete rumen modifier (CRM was conducted for 6 months. In this experiment 20 PE dairy goats were divided into five blocks according to body weight. The experimental design used was a randomized block design that consisted of four treatments, A. Elephant grass 50% + concentrate 50% (control, B. Elephant grass 40% + concentrate 40% + calliandra 20%, C. Elephant grass 50% + concentrate 48% + CRM 2% and D. Elephant grass 40% + concentrate 38% + calliandra 20% + CRM 2%. Data were analyzed statistically using ANOVA and Duncan test. The result showed that calliandra and CRM did not affect nutrient consumption, except that protein consumption increased (P < 0.05 in calliandra treatments (B and D. Nutrient digestibility increased in CRM (C treatment, while other treatments did not differ from control. CRM also increased total bacteria (36.84%, milk production (67.21%, milk fat (25.0%, and reduced enteric methane production (65.71%. The improvement of milk production in CRM treatment (C was followed by better feed efficiency than other treatments. In conclusion, CRM was more effective than calliandra in improving milk production of PE dairy goats and reduced enteric methane emission, but its effectivity was reduced in combination with calliandra.

  16. The strategic support of CRM in the governance of the relationships between data and knowledge: the Balanced Score Card approach.

    OpenAIRE

    Antonio Lorenzon; Luciano Pilotti; Peter Van Baalen

    2006-01-01

    The term CRM, Customer Relationship Management, is one of the most used word both in Marketing and IT literature and applications. This term is most of the time used as a replacement of a misleading narrow term: Relationship Management (RM). Operations, Customer Service, Sales, human resources, credit controls are essential ingredients in the customer satisfaction blender. So, as a matter of fact, we can conclude that the definition of CRM is also its objective: the development and maintenanc...

  17. Electronic word-of-mouths påverkan på CRM : En fallstudie av en organisation inom kulturbranschen

    OpenAIRE

    Klasén, Sara; Swebilius, Karin

    2017-01-01

    Social media has increased the possibilities for consumers to gather and share consumption related experiences with other consumers through electronic word-of-mouth (eWOM). eWOM affects the relationship between customer and business, and therefore also affects customer relationship management (CRM). Therefore, the research question of this study is: “How does electronic word-of-mouth (eWOM) affect customer relationship management (CRM) at an organization in the creative industry?”. The purpos...

  18. Modeling the corrosion of high-level waste containers: CAM-CRM interface

    International Nuclear Information System (INIS)

    Farmer, J.C.; Bedrossian, P.J.; McCright, R.D.

    1998-06-01

    A key component of the Engineered Barrier System (EBS) being designed for containment of spent-fuel and high-level waste at the proposed geological respository at Yucca Mountain, Nevada is a two-layer canister. In this particular design, the inner barrier is made of a corrosion resistant material (CRM) such as Alloy 825, 625 or C-22, while the outer barrier is made of a corrosion-allowance material (CAM) such as A516 or Monel 400. At the present time, Alloy C-22 and A516 are favored. This publication addresses the development of models to account for corrosion of Alloy C-22 surfaces exposed directly to the Near Field Environmental (NFE), as well as to the exacerbated conditions in the CAM-CRM crevice

  19. Pengaruh E-Marketing dan E-Crm Terhadap E-Loyalty Website Usaha Komunikasi Pemasaran

    Directory of Open Access Journals (Sweden)

    Filo Novandi Prasetya

    2014-05-01

    Full Text Available Website traffic levels become an important thing for Marketing Communication firm in order to obtain and retain its customer. E-loyalty is necessary, in this case, to increase the website traffic level. This study was conducted to examine the influence of e-marketing and e-CRM towards e-loyalty in the non e-commerce website owned by Marketing Communication firm either individually or simultaneously based on relationship existence between each variable that would be proven its influence. The method used in this study is multiple linear regression for hypothesis testing and correlation test and descriptive statistic analysis. The results show that emarketing and e-CRM related and provided an influence towards e-loyalty individually or simultaneously.

  20. Analisis dan Perancangan Sistem eCRM pada PT Paramitra Media Perkasa

    Directory of Open Access Journals (Sweden)

    Siswono Siswono

    2005-09-01

    Full Text Available Customers are the key to achieve company’s success, that’s why company should actively participate in keeping a good relationship with them. One of the ways to create a good relationship with customers is by applying e-CRM (Customer Relationship Management. A research at PT Paramitra Media Perkasa is focused in marketing by interviewing managers and telemarketers, analizying business process, and after doing library research. Based on the analysis,it can be figured out a problem in continuously making a relationship with customers. With e-CRM system, hopefully it will help company manage and keep a good relationship with costumers, as a result it will able to increase profit and company’s productivity.Keywords: 

  1. Determination of radionuclides for river sediment CRM with HPGe gamma-ray spectrometer

    International Nuclear Information System (INIS)

    Tan Jinbo; Hao Runlong; Tang Zhenxin

    1994-01-01

    The authors described the method and results for determination of seven radionuclides: 238 U, 235 U, 226 Ra, 232 Th, 40 K, 60 Co and 137 Cs in the river sediment Certified Reference Material (CRM) using a HPGe gamma-ray spectrometer. The accuracy and reliability of measurement results were improved through varieties of techniques, which include: precise calibration of the gamma-ray spectrometer, coincidence summing correction and interference peak correction, two kinds of peak analysis methods (TPA and function fit), and utilization of as many as possible characteristic gamma-rays. Present measurement results for the seven radionuclides were in agreement with the verification results of the CRM with 1 σ or 2σ uncertainty, and its relative deviation were in the range of +1.0%--6.5%

  2. Exploring the e-CRM – e-customer- e-loyalty nexus: a Kenyan commercial bank case study

    Directory of Open Access Journals (Sweden)

    Oumar Timothy K.

    2017-12-01

    Full Text Available This article scaffolds on customer relationship management (CRM theory and explores the association between electronic CRM (e-CRM and electronic customer’s (e-customer electronic loyalty (e-loyalty in the banking sector. By using a survey design, data was collected from a convenience sample of customers of a major Kenyan commercial bank, and analysed using structural equation and multiple regression modelling. The findings reveal that there is a positive relationship between e-CRM and e-customers’ loyalty. The e-CRM features at all three stages of an electronic transaction cycle namely, pre-service, during-service and after-service, significantly influence the e-customers’ loyalty in the banking sector. Thus, to capitalize on the range of benefits that emanate from the use of e-CRM, continued review and enhancement of marketing strategies is needed, so as to achieve e-customers’ loyalty particularly, at the post-service stage. Kenyan commercial bank managers should focus on customer satisfaction specifically at post-service stage, to increase their ecustomers’ loyalty.

  3. A CRM domain protein functions dually in group I and group II intron splicing in land plant chloroplasts.

    Science.gov (United States)

    Asakura, Yukari; Barkan, Alice

    2007-12-01

    The CRM domain is a recently recognized RNA binding domain found in three group II intron splicing factors in chloroplasts, in a bacterial protein that associates with ribosome precursors, and in a family of uncharacterized proteins in plants. To elucidate the functional repertoire of proteins with CRM domains, we studied CFM2 (for CRM Family Member 2), which harbors four CRM domains. RNA coimmunoprecipitation assays showed that CFM2 in maize (Zea mays) chloroplasts is associated with the group I intron in pre-trnL-UAA and group II introns in the ndhA and ycf3 pre-mRNAs. T-DNA insertions in the Arabidopsis thaliana ortholog condition a defective-seed phenotype (strong allele) or chlorophyll-deficient seedlings with impaired splicing of the trnL group I intron and the ndhA, ycf3-int1, and clpP-int2 group II introns (weak alleles). CFM2 and two previously described CRM proteins are bound simultaneously to the ndhA and ycf3-int1 introns and act in a nonredundant fashion to promote their splicing. With these findings, CRM domain proteins are implicated in the activities of three classes of catalytic RNA: group I introns, group II introns, and 23S rRNA.

  4. A common rejection module (CRM) for acute rejection across multiple organs identifies novel therapeutics for organ transplantation.

    Science.gov (United States)

    Khatri, Purvesh; Roedder, Silke; Kimura, Naoyuki; De Vusser, Katrien; Morgan, Alexander A; Gong, Yongquan; Fischbein, Michael P; Robbins, Robert C; Naesens, Maarten; Butte, Atul J; Sarwal, Minnie M

    2013-10-21

    Using meta-analysis of eight independent transplant datasets (236 graft biopsy samples) from four organs, we identified a common rejection module (CRM) consisting of 11 genes that were significantly overexpressed in acute rejection (AR) across all transplanted organs. The CRM genes could diagnose AR with high specificity and sensitivity in three additional independent cohorts (794 samples). In another two independent cohorts (151 renal transplant biopsies), the CRM genes correlated with the extent of graft injury and predicted future injury to a graft using protocol biopsies. Inferred drug mechanisms from the literature suggested that two FDA-approved drugs (atorvastatin and dasatinib), approved for nontransplant indications, could regulate specific CRM genes and reduce the number of graft-infiltrating cells during AR. We treated mice with HLA-mismatched mouse cardiac transplant with atorvastatin and dasatinib and showed reduction of the CRM genes, significant reduction of graft-infiltrating cells, and extended graft survival. We further validated the beneficial effect of atorvastatin on graft survival by retrospective analysis of electronic medical records of a single-center cohort of 2,515 renal transplant patients followed for up to 22 yr. In conclusion, we identified a CRM in transplantation that provides new opportunities for diagnosis, drug repositioning, and rational drug design.

  5. The Impact of CRM System Use on Companies’ Customer Understanding: The Case of the Russian Ophthalmology Market

    Directory of Open Access Journals (Sweden)

    Denis Klimanov

    2015-06-01

    Full Text Available As the customer relationship management process comes to play an increasingly important role in business success, a number of authors are attempting to evaluate the impact of various CRM process components on the quality of company interaction with customers and, ultimately, on company performance. This paper explores the impact of CRM systems on the quality of companies’ customer understanding. This understanding is measured in the context of an international pharmaceutical company in the Russian market. The field research is based on quantitative data from online questionnaires and telephone interviews. The sample consists of 64 company representatives and 217 ophthalmologists. The authors developed and tested a model of physician loyalty drivers and studied employees’ perceptions of the CRM system. The findings of this paper demonstrate that, despite the fact that a CRM system is actively used and perceived as a crucial part of the customer relationship management process within the company, understanding of key customer loyalty drivers needs to be significantly improved. The paper contributes to existing theory by evaluating the link between the use of CRM applications and customer relationship performance as well as by developing a physician prescription loyalty influencers framework in the context of the Russian pharmaceutical market. This research could be used by other pharmaceutical companies as well in order to understand the influence of their CRM applications on customer loyalty and also to identify the drivers of physicians’ prescriptions.

  6. An empirical study to identify and rank CSFs in customer relationship management (CRM: A case study of oil products distribution

    Directory of Open Access Journals (Sweden)

    Seyed Mehdi Tofighi

    2011-10-01

    Full Text Available Customer relationship management (CRM is founded based on the value exchange between organization and customers and focuses merely on the value created in this connection. In this paper, the critical success factors are identified for a proper and effective implementation of CRM for an oil distribution company. The proposed survey of this paper identifies some important factors affecting the CRM implementation and determines the most important ones using a survey. The results indicate that there are twelve factors playing the most important roles on the success of CRM. There are CRM strategy, knowledge management in customer relationship, CRM technology, effective strategic committee, management of customer contact channels, customer information management, customer-oriented change management, training programs, strategic communication with staff, staff commitment, integration, and sectional implementation. We categorize the factors into two levels based on the level of their importance. The first level consists of the most important ones include only four items and the other eight items are categorized in level 2.

  7. Effect of skin barrier disruption on immune responses to topically applied cross-reacting material, CRM(197), of diphtheria toxin.

    Science.gov (United States)

    Godefroy, S; Peyre, M; Garcia, N; Muller, S; Sesardic, D; Partidos, C D

    2005-08-01

    The high accessibility of the skin and the presence of immunocompetent cells in the epidermis makes this surface an attractive route for needle-free administration of vaccines. However, the lining of the skin by the stratum corneum is a major obstacle to vaccine delivery. In this study we examined the effect of skin barrier disruption on the immune responses to the cross-reacting material CRM(197), a nontoxic mutant of diphtheria toxin (DTx) that is considered as a vaccine candidate. Application of CRM(197), together with cholera toxin (CT), onto the tape-stripped skin of mice elicited antibody responses that had anti-DTx neutralizing activity. Vaccine delivery onto mildly ablated skin or intact skin did not elicit any detectable anti-CRM(197) antibodies. Mice immunized with CRM(197) alone onto the tape-stripped skin mounted a vigorous antigen-specific proliferative response. In contrast, the induction of cellular immunity after CRM(197) deposition onto mildly ablated or intact skin was adjuvant dependent. Furthermore, epidermal cells were activated and underwent apoptosis that was more pronounced when the stratum corneum was removed by tape stripping. Overall, these findings highlight the potential for transcutaneous delivery of CRM(197) and establish a correlation between the degree of barrier disruption and levels of antigen-specific immune responses. Moreover, these results provide the first evidence that the development of a transcutaneous immunization strategy for diphtheria, based on simple and practical methods to disrupt the skin barrier, is feasible.

  8. Využití CRM v obchodní společnosti

    OpenAIRE

    Nováková, Veronika

    2008-01-01

    The bachelor thesis is focused on practical usage of Customer Relationship Management system within IKEA company. Theoretical section aims to clarify basic aspects of Customer Relationship Management. Practical section describes specific business policy of IKEA company with emphasis on importance of customer relationship. Further on the thesis specifies internal CRM system within IKEA company, its communication channels and essential models of customer communication. Pivotal part of the thesi...

  9. Health system tests CRM data base. Community Health Network uses direct mail to boost physicians.

    Science.gov (United States)

    Botvin, Judith D

    2003-01-01

    A six-month pilot patient retention project for Community Health Network (CHN), Indianapolis, ran from July 2002 to January 2003. It was a direct mail campaign on behalf of some members of the group practices owned by CHN, designed to test the use of the system's CRM database. Patients of the physicians received personal, dynamically-generated cards reminding them to schedule appointments and tests. Each mailing cost $1.76, including production and mailing.

  10. Whither CRM? Future directions in Crew Resource Management training in the cockpit and elsewhere

    Science.gov (United States)

    Helmreich, Robert L.

    1993-01-01

    The past decade has shown worldwide adoption of human factors training in civil aviation, now known as Crew Resource Management (CRM). The shift in name from cockpit to crew reflects a growing trend to extend the training to other components of the aviation system including flight attendants, dispatchers, maintenance personnel, and Air Traffic Controllers. The paper reports findings and new directions in research into human factors.

  11. Captain upgrade CRM training: A new focus for enhanced flight operations

    Science.gov (United States)

    Taggart, William R.

    1993-01-01

    Crew Resource Management (CRM) research has resulted in numerous payoffs of applied applications in flight training and standardization of air carrier flight operations. This paper describes one example of how basic research into human factors and crew performance was used to create a specific training intervention for upgrading new captains for a major United States air carrier. The basis for the training is examined along with some of the specific training methods used, and several unexpeced results.

  12. Safety and immunogenicity of a CRM or TT conjugated meningococcal vaccine in healthy toddlers.

    Science.gov (United States)

    Bona, Gianni; Castiglia, Paolo; Zoppi, Giorgio; de Martino, Maurizio; Tasciotti, Annaelisa; D'Agostino, Diego; Han, Linda; Smolenov, Igor

    2016-06-17

    MenACWY-CRM (Menveo(®); GlaxoSmithKline) and MenACWY-TT (Nimenrix(®); Pfizer) are two meningococcal vaccines licensed in the European Union for use in both children and adults. While both vaccines target meningococcal serogroups A, C, W and Y, immunogenicity and reactogenicity of these quadrivalent meningococcal conjugate vaccines may differ due to differences in formulation processes and chemical structure. Yet data on the comparability of these two vaccines are limited. The reactogenicity and immunogenicity of one dose of either MenACWY-CRM or MenACWY-TT were evaluated in healthy toddlers aged 12-15 months. Immunogenicity was assessed using serum bactericidal antibody assays (SBA) with human (hSBA) and rabbit (rSBA) complement. A total of 202 children aged 12-15 months were enrolled to receive one dose of MenACWY-CRM or MenACWY-TT. Similar numbers of subjects reported solicited reactions within 7 days following either vaccination. Tenderness at the injection site was the most common local reaction. Systemic reactions reported were similar for both vaccines and mostly mild to moderate in severity: irritability, sleepiness and change in eating habits were most commonly reported. Immunogenicity at 1 month post-vaccination was generally comparable for both vaccines across serogroups. At 6 months post-vaccination antibody persistence against serogroups C, W, and Y was substantial for both vaccines, as measured by both assay methodologies. For serogroup A, hSBA titers declined in both groups, while rSBA titers remained high. Despite differences in composition, the MenACWY-CRM and MenACWY-TT vaccines have comparable reactogenicity and immunogenicity profiles. Immediate immune responses and short-term antibody persistence were largely similar between groups. Both vaccines were well-tolerated and no safety concerns were identified. Copyright © 2016 The Authors. Published by Elsevier Ltd.. All rights reserved.

  13. Using fuzzy models to migrate from customer relationship management (CRM) to customer experience management (CEM)

    OpenAIRE

    Dr. Anna Maria Gil-Lafuente; Carolina Luis-Bassa

    2011-01-01

    Relationship Marketing has made rapid progress during the last ten years. Since the development of the customer-centric model, reinforced by the emergence of CRM (Customer Relationship Management) strategies, companies have focused on finding models and tools that allow them to get to know better their clients. The management of customer relationship with the company has evolved from seeking the customer satisfaction to seek customer loyalty, and later on to create a brand advocate consumer f...

  14. Cockpit Resource Management (CRM) and human factors training: What Air New Zealand is doing about it

    Science.gov (United States)

    Scott-Milligan, Fionna; Wyness, Bryan

    1987-01-01

    The authors have played an integral role in Air New Zealand's evaluation of CRM and Human Factors training options available to date. As the final decision as to which course is best suited to Air New Zealand's needs has yet to be made, briefly outlined are: (1) why this form of training was considered necessary; (2) the approach taken to evaluating the options available; (3) some of the problems encountered on the way; and (4) some plans for the future.

  15. How to Formulate Marketing and Sales Strategy through Analytical CRM for An Elevator Company

    OpenAIRE

    Teoh, Cheok Hui

    2010-01-01

    This paper aims to examine how to formulate marketing and sales strategy through analytical Customer Relationship Management (CRM) systems for an elevator company. A multi-layered framework with different perspective of affordance, weighting, interoperability are applied to the culture, people, processes and technology layer as proposed in the framework. Evidence from the case study of Company S suggest that the multi-layered and interdisciplinary framework can assist an elevator company in d...

  16. Review of crisis resource management (CRM) principles in the setting of intraoperative malignant hyperthermia.

    Science.gov (United States)

    Isaak, Robert Scott; Stiegler, Marjorie Podraza

    2016-04-01

    The practice of medicine is characterized by routine and typical cases whose management usually goes according to plan. However, the occasional case does arise which involves rare catastrophic emergencies, such as intraoperative malignant hyperthermia (MH), which require a comprehensive, coordinated, and resource-intensive treatment plan. Physicians are expected to provide expert quality care for routine, typical cases, but is it reasonable to expect the same standard of expertise and comprehensive management when the emergency involves a rare entity? Although physicians would like to say yes to this question, the reality is that no physician will ever amass the amount of experience in patient care needed to truly qualify as an expert in the management of a rare emergency entity, such as MH. However, physicians can become expert in the global process of managing emergencies by using the principles of crisis resource management (CRM). In this article, we review the key concepts of CRM, using a real life example of a team who utilized CRM principles to successfully manage an intraoperative MH crisis, despite there being no one on the team who had ever previously encountered a true MH crisis.

  17. Vi-CRM 197 as a new conjugate vaccine against Salmonella Typhi.

    Science.gov (United States)

    Micoli, F; Rondini, S; Pisoni, I; Proietti, D; Berti, F; Costantino, P; Rappuoli, R; Szu, S; Saul, A; Martin, L B

    2011-01-17

    An efficacious, low cost vaccine against typhoid fever, especially for young children, would make a major impact on disease burden in developing countries. The virulence capsular polysaccharide of Salmonella Typhi (Vi) coupled to recombinant mutant Pseudomonas aeruginosa exoprotein A (Vi-rEPA) has been shown to be highly efficacious. We investigated the use of carrier proteins included in infant vaccines, standardized the conjugation process and developed key assays required for routine lot release at production scale. Vi from a BSL1 organism, Citrobacter freundii, strain WR7011, was used as an alternative to Vi from S. Typhi. We showed that Vi conjugated to CRM(197), a non-toxic mutant of diphtheria toxin, widely used in commercial vaccines, was produced at high yield. Vi-CRM(197) proved immunogenic in animal studies, even without adjuvant. Thus, Vi-CRM(197) appears to be a suitable candidate for the development of a commercially viable, effective typhoid vaccine for developing countries. Copyright © 2010 Elsevier Ltd. All rights reserved.

  18. Preparation and certification of arsenate [As(V)] reference material, NMIJ CRM 7912-a.

    Science.gov (United States)

    Narukawa, Tomohiro; Kuroiwa, Takayoshi; Narushima, Izumi; Jimbo, Yasujiro; Suzuki, Toshihiro; Chiba, Koichi

    2010-05-01

    Arsenate [As(V)] solution reference material, National Metrology Institute of Japan (NMIJ) certified reference material (CRM) 7912-a, for speciation of arsenic species was developed and certified by NMIJ, the National Institute of Advanced Industrial Science and Technology. High-purity As(2)O(3) reagent powder was dissolved in 0.8 M HNO(3) solution and As(III) was oxidized to As(V) with HNO(3) to prepare 100 mg kg(-1) of As(V) candidate CRM solution. The solution was bottled in 400 bottles (50 mL each). The concentration of As(V) was determined by four independent analytical techniques-inductively coupled plasma mass spectrometry, inductively coupled plasma optical emission spectrometry, graphite furnace atomic absorption spectrometry, and liquid chromatography inductively coupled plasma mass spectrometry-according to As(V) calibration solutions, which were prepared from the arsenic standard of the Japan Calibration Service system and whose species was guaranteed to be As(V) by NMIJ. The uncertainties of all the measurements and preparation procedures were evaluated. The certified value of As(V) in the CRM is (99.53 +/- 1.67) mg kg(-1) (k = 2).

  19. Application of Risk Assessment Tools in the Continuous Risk Management (CRM) Process

    Science.gov (United States)

    Ray, Paul S.

    2002-01-01

    Marshall Space Flight Center (MSFC) of the National Aeronautics and Space Administration (NASA) is currently implementing the Continuous Risk Management (CRM) Program developed by the Carnegie Mellon University and recommended by NASA as the Risk Management (RM) implementation approach. The four most frequently used risk assessment tools in the center are: (a) Failure Modes and Effects Analysis (FMEA), Hazard Analysis (HA), Fault Tree Analysis (FTA), and Probabilistic Risk Analysis (PRA). There are some guidelines for selecting the type of risk assessment tools during the project formulation phase of a project, but there is not enough guidance as to how to apply these tools in the Continuous Risk Management process (CRM). But the ways the safety and risk assessment tools are used make a significant difference in the effectiveness in the risk management function. Decisions regarding, what events are to be included in the analysis, to what level of details should the analysis be continued, make significant difference in the effectiveness of risk management program. Tools of risk analysis also depends on the phase of a project e.g. at the initial phase of a project, when not much data are available on hardware, standard FMEA cannot be applied; instead a functional FMEA may be appropriate. This study attempted to provide some directives to alleviate the difficulty in applying FTA, PRA, and FMEA in the CRM process. Hazard Analysis was not included in the scope of the study due to the short duration of the summer research project.

  20. Use of MenACWY-CRM in adolescents in the United States.

    Science.gov (United States)

    Black, Steven; Block, Stan L

    2013-03-01

    Adolescents constitute a high-risk group for invasive meningococcal disease. MenACWY-CRM (Menveo, Novartis Vaccines, Cambridge, MA) is a quadrivalent meningococcal conjugate vaccine indicated to prevent invasive meningococcal disease caused by Neisseria meningitidis serogroups A, C, W-135, and Y. It has been approved for use in persons age 2-55 years. The tolerability and immunogenicity of MenACWY-CRM in adolescents have been ascertained in phase 2 and 3 trials against MPSV4 (Menomune, sanofi pasteur, Swiftwater, PA), an unconjugated quadrivalent meningococcal vaccine, and MenACWY-D (Menactra, sanofi pasteur), another conjugated quadrivalent meningococcal vaccine. Clinical trials also have demonstrated that MenACWY-CRM is well tolerated and immunogenic when administered to adolescents concomitantly with the combined tetanus, diphtheria, and acellular pertussis vaccine (Boostrix, GlaxoSmithKline Biologicals, Rixensart, Belgium) and the quadrivalent human papillomavirus vaccine (Gardasil, Merck & Co., Inc., Whitehouse Station, NJ). Copyright © 2013 Society for Adolescent Health and Medicine. Published by Elsevier Inc. All rights reserved.

  1. Two CRM protein subfamilies cooperate in the splicing of group IIB introns in chloroplasts.

    Science.gov (United States)

    Asakura, Yukari; Bayraktar, Omer Ali; Barkan, Alice

    2008-11-01

    Chloroplast genomes in angiosperms encode approximately 20 group II introns, approximately half of which are classified as subgroup IIB. The splicing of all but one of the subgroup IIB introns requires a heterodimer containing the peptidyl-tRNA hydrolase homolog CRS2 and one of two closely related proteins, CAF1 or CAF2, that harbor a recently recognized RNA binding domain called the CRM domain. Two CRS2/CAF-dependent introns require, in addition, a CRM domain protein called CFM2 that is only distantly related to CAF1 and CAF2. Here, we show that CFM3, a close relative of CFM2, associates in vivo with those CRS2/CAF-dependent introns that are not CFM2 ligands. Mutant phenotypes in rice and Arabidopsis support a role for CFM3 in the splicing of most of the introns with which it associates. These results show that either CAF1 or CAF2 and either CFM2 or CFM3 simultaneously bind most chloroplast subgroup IIB introns in vivo, and that the CAF and CFM subunits play nonredundant roles in splicing. These results suggest that the expansion of the CRM protein family in plants resulted in two subfamilies that play different roles in group II intron splicing, with further diversification within a subfamily to accommodate multiple intron ligands.

  2. Development of a Certified Reference Material (NMIJ CRM 7203-a) for Elemental Analysis of Tap Water.

    Science.gov (United States)

    Zhu, Yanbei; Narukawa, Tomohiro; Inagaki, Kazumi; Miyashita, Shin-Ichi; Kuroiwa, Takayoshi; Ariga, Tomoko; Kudo, Izumi; Koguchi, Masae; Heo, Sung Woo; Suh, Jung Ki; Lee, Kyoung-Seok; Yim, Yong-Hyeon; Lim, Youngran

    2017-01-01

    A certified reference material (CRM), NMIJ CRM 7203-a, was developed for the elemental analysis of tap water. At least two independent analytical methods were applied to characterize the certified value of each element. The elements certified in the present CRM were as follows: Al, As, B, Ca, Cd, Cr, Cu, Fe, K, Mg, Mn, Mo, Na, Ni, Pb, Rb, Sb, Se, Sr, and Zn. The certified value for each element was given as the (property value ± expanded uncertainty), with a coverage factor of 2 for the expanded uncertainty. The expanded uncertainties were estimated while considering the contribution of the analytical methods, the method-to-method variance, the sample homogeneity, the long-term stability, and the concentrations of the standard solutions for calibration. The concentration of Hg (0.39 μg kg -1 ) was given as the information value, since loss of Hg was observed when the sample was stored at room temperature and exposed to light. The certified values of selected elements were confirmed by a co-analysis carried out independently by the NMIJ (Japan) and the KRISS (Korea).

  3. Evaluating the role of CRM1-mediated export for adenovirus gene expression

    International Nuclear Information System (INIS)

    Carter, Christoph C.; Izadpanah, Reza; Bridge, Eileen

    2003-01-01

    A complex of the Adenovirus (Ad) early region 1b 55-kDa (E1b-55kDa) and early region 4 ORF6 34-kDa (E4-34kDa) proteins promotes viral late gene expression. E1b-55kDa and E4-34kDa have leucine-rich nuclear export signals (NESs) similar to that of HIV Rev. It was proposed that E1b-55kDa and/or E4-34kDa might promote the export of Ad late mRNA via their Rev-like NESs, and the transport receptor CRM1. We treated infected cells with the cytotoxin leptomycin B to inhibit CRM1-mediated export; treatment initially delays the onset of late gene expression, but this activity completely recovers as the late phase progresses. We find that the E1b-55kDa NES is not required to promote late gene expression. Previous results showed that E4-34kDa-mediated late gene expression does not require an intact NES (J. Virol. 74 (2000), 6684-6688). Our results indicate that these Ad regulatory proteins promote late gene expression without intact NESs or active CRM1

  4. Impact of CRM practices on service quality in the banking industry

    Directory of Open Access Journals (Sweden)

    Sana Hafeez

    2017-06-01

    Full Text Available The present study investigates the impact of customer relationship management practices on the service quality in the banking sector. CRM practices have been found to greatly influence not only the customer satisfaction and loyalty but also the quality of services provided by organization. The study focuses on three CRM practices of Attitude towards clients, Efficiency of banking services and Knowledge ability and their impact on the service quality. As customers are more aware about the services so they ensure service quality. Employee’s knowledge ability helps customers to gain experience that actually leads towards service quality and efficiency in services provided by the banks also help in service quality. The study used survey design and the sample consisted of 230 respondents. These respondents were customers of different banks in the city of Rawalpindi, Pakistan. The results indicate that knowledge ability of employees and attitude towards clients is having significant influence on service quality. However, CRM practice of Efficiency of banking services was found to be insignificant. The study has managerial implications for the banking industry. The study also provides future directions.

  5. SISTEMA DE RECONOCIMIENTO AUTOMÁTICO DE OBJETOS

    Directory of Open Access Journals (Sweden)

    Ariel Padilla Ramírez

    2009-01-01

    Full Text Available Este artículo expone el desarrollo de una aplicación basada en sistemas x86 capaz de realizar reconocimiento de objetos dentro de imágenes digitales de una forma automática (SISREC, agilizando el trabajo que implica esto de una forma manual. Se ha desarrollado utilizando la capacidad de MatLab en procesamiento de imágenes y se han generado librerías para interactuar con otros lenguajes, en conjunto con la robustez-libertad de diseñar aplicaciones independientes que .Net permite. Utilizando la teoría de correlación se hace uso de filtros lineales como de filtros no lineales compuestos. En particular, la aplicación agiliza el trabajo de reconocimiento en más de un 200% haciéndolo de manera automática en una imagen o series de éstas. Integra por primera vez 4 filtros digitales para su elección, los tres principales lineales y uno mas no lineal compuesto, donde no importa la escala o rotación del objeto a reconocer, permite el respaldo de resultados en formatos gráficos o directamente en papel a través de una impresora. Finalmente, se muestran las pantallas de la aplicación con resultados de operaciones de reconocimiento con imágenes de algunos copépodos y una tarjeta de video.

  6. OS SISTEMAS AGROFLORESTAIS COMO ALTERNATIVA ECONÔMICA EM PEQUENAS PROPRIEDADES RURAIS: ESTUDO DE CASO

    Directory of Open Access Journals (Sweden)

    Mário Jorge Campos dos Santos

    2002-05-01

    Full Text Available Os Sistemas Agroflorestais (SAFs constituem-se em uma alternativa de uso da terra para aliar a estabilidade do ecossistema visando à eficiência e otimização de recursos naturais na produção de forma integrada e sustentada. O objetivo deste estudo de caso foi avaliar a viabilidade econômica de um sistema agroflorestal localizado na região do Pontal do Paranapanema. O SAF em estudo é formada por espécies agrícolas: milho (Zea maiz, feijão guandu (Cajanus cajan, carioquinha, (Vigna unguiculata, preto (Phaseolus vulgaris e mandioca (Manihot esculenta com espécies florestais: Eucalyptus citriodora e Eucalyptus camaldulensis. A rentabilidade econômica do sistema foi mensurada, utilizando Valor Presente Líquido (VPL, Razão Benefício/Custo (RB/C para as culturas agrícolas anuais e Valor Esperado da terra (VET para os componentes madeireiros. Para tais cálculos foi escolhida uma taxa de desconto de 6%. O estudo demonstrou que o sistema agroflorestal apresentou rentabilidade econômica positiva, e que podem ser adotados por pequenos produtores. Assim, pode-se concluir que os sistemas agroflorestais são economicamente viáveis para pequenos produtores rurais trabalhando nas mesmas condições apresentadas neste estudo.

  7. Os sistemas agroflorestais como alternativa econômica em pequenas propriedades rurais: estudo de caso.

    Directory of Open Access Journals (Sweden)

    Mário Jorge Campos dos Santos

    2010-08-01

    Full Text Available Os Sistemas Agroflorestais (SAFs constituem-se em uma alternativa de uso da terra para aliar a estabilidade do ecossistema visando à eficiência e otimização de recursos naturais na produção de forma integrada e sustentada. O objetivo deste estudo de caso foi avaliar a viabilidade econômica de um sistema agroflorestal localizado na região do Pontal do Paranapanema. O SAF em estudo é formada por espécies agrícolas: milho (Zea maiz, feijão guandu (Cajanus cajan, carioquinha, (Vigna unguiculata, preto (Phaseolus vulgaris e mandioca (Manihot esculenta com espécies florestais: Eucalyptus citriodora e Eucalyptus camaldulensis. A rentabilidade econômica do sistema foi mensurada, utilizando Valor Presente Líquido (VPL, Razão Benefício/Custo (RB/C para as culturas agrícolas anuais e Valor Esperado da terra (VET para os componentes madeireiros. Para tais cálculos foi escolhida uma taxa de desconto de 6%. O estudo demonstrou que o sistema agroflorestal apresentou rentabilidade econômica positiva, e que podem ser adotados por pequenos produtores. Assim, pode-se concluir que os sistemas agroflorestais são economicamente viáveis para pequenos produtores rurais trabalhando nas mesmas condições apresentadas neste estudo.

  8. Sistema seguidor solar microcontrolado

    Directory of Open Access Journals (Sweden)

    Daiane Maria Mendes Duarte

    2015-12-01

    Full Text Available A demanda de energia elétrica é cada vez maior devido ao grande crescimento da população e do novo estilo de vida adotado pela sociedade moderna, cada vez mais industrializada. Nesse sentido, o consumo de energia vem apresentando um crescimento acelerado. Concomitantemente, a sociedade se movimenta no sentido de se conscientizar das alterações ocasionadas na natureza, e, assim, surge a necessidade de novos meios de geração de energia, menos impactantes ao meio ambiente, denominadas energias renováveis. Este artigo vem apresentar um sistema seguidor solar microcontrolado, que possibilita uma maior captação de energia em placas solares, pois as posiciona sempre com sua face voltada para o sol. O sistema de controle é baseado nas equações matemáticas cujos resultados são as posições do sol num dado dia e em uma dada hora. Estas coordenadas são calculadas e resultam no deslocamento da célula fotovoltaica por meio de um motor.

  9. Pengaruh Customer Relationship Management (Crm) Terhadap Kepuasan Dan Loyalitas Pelanggan (Survei Pada Pelanggan PT Astra Internasional, Tbk-tso Auto2000 Cabang Denpasar)

    OpenAIRE

    Ningsih, Nina Wachyu; Suharyono,; Yulianto, Edy

    2016-01-01

    This research is motivated by increasingly competitive rivalry among automotive in Indonesia. One way to win this competition is to implement Customer Relationship Management (CRM). Implementation of Customer Relationship Management (CRM) is expected to increase customer satisfaction and furthermore, making a loyal customer. Based on that issues, this research goal is to knowing Customer Relationship Management (CRM) influence on Satisfaction and Customer Loyalty. The type of research is expl...

  10. Implementación de un sistema para la medición del flujo de tránsito y detección de embotellamientos en autopistas

    OpenAIRE

    Oliva, Damián; Yabo, Agustín; García, Lilian; Arroyo, Sebastián I.; Safar, Félix G.

    2015-01-01

    En este trabajo implementamos un sistema para la medición de propiedades del ujo de tránsito para la detección de embotellamientos en autopistas. El sistema está basado en las técnicas de 'sustracción de fondo' y de 'seguimiento de características'. El sistema desarrollado permite: 1. cuanti car la fracción de llenado vehicular de distintas regiones de la autopista y 2. estimar la velocidad media del ujo de vehículos. Estudiamos la relación entre estas dos variables, y utilizando esta infor...

  11. Detailed characterizations of a Comparative Reactivity Method (CRM) instrument: experiments vs. modelling

    Science.gov (United States)

    Michoud, V.; Hansen, R. F.; Locoge, N.; Stevens, P. S.; Dusanter, S.

    2015-04-01

    The Hydroxyl radical (OH) is an important oxidant in the daytime troposphere that controls the lifetime of most trace gases, whose oxidation leads to the formation of harmful secondary pollutants such as ozone (O3) and Secondary Organic Aerosols (SOA). In spite of the importance of OH, uncertainties remain concerning its atmospheric budget and integrated measurements of the total sink of OH can help reducing these uncertainties. In this context, several methods have been developed to measure the first-order loss rate of ambient OH, called total OH reactivity. Among these techniques, the Comparative Reactivity Method (CRM) is promising and has already been widely used in the field and in atmospheric simulation chambers. This technique relies on monitoring competitive OH reactions between a reference molecule (pyrrole) and compounds present in ambient air inside a sampling reactor. However, artefacts and interferences exist for this method and a thorough characterization of the CRM technique is needed. In this study, we present a detailed characterization of a CRM instrument, assessing the corrections that need to be applied on ambient measurements. The main corrections are, in the order of their integration in the data processing: (1) a correction for a change in relative humidity between zero air and ambient air, (2) a correction for the formation of spurious OH when artificially produced HO2 react with NO in the sampling reactor, and (3) a correction for a deviation from pseudo first-order kinetics. The dependences of these artefacts to various measurable parameters, such as the pyrrole-to-OH ratio or the bimolecular reaction rate constants of ambient trace gases with OH are also studied. From these dependences, parameterizations are proposed to correct the OH reactivity measurements from the abovementioned artefacts. A comparison of experimental and simulation results is then discussed. The simulations were performed using a 0-D box model including either (1) a

  12. AVALIAÇÃO DO DESEMPENHO DOS SISTEMAS GPS E GLONASS NO POSICIONAMENTO POR PONTO PRECISO, COMBINADOS E INDIVIDUALMENTE.

    Directory of Open Access Journals (Sweden)

    Bruno Guimarães Ventorim

    Full Text Available Este trabalho visa avaliar o desempenho dos sistemas GLONASS (Global'naya Navigatsionnay Sputnikovaya Sistema, GPS (Global Positioning System e o uso combinado de ambos sistemas em diferentes latitudes, utilizando o serviço de Posicionamento por Ponto Preciso CSRS-PPP. Para isso foram selecionadas 16 estações da rede IGS (International GNSS Service, das quais foram utilizados os dados GNSS no formato RINEX do mês de agosto de 2014 e editados no TEQC (Translation, Editing, and Quality Check, obtendo arquivos com intervalos de 30 e 45 minutos, contendo apenas dados GPS, dados GLONASS e dados dos dois sistemas. As coordenadas estimadas no CSRS-PPP foram comparadas com as coordenadas de referência obtidas no sítio do ITRF (International Terrestrial Reference Frame, possibilitando o cálculo da acurácia do PPP com uso de dados GPS e GLONASS, separadamente e em conjunto. Após o cálculo das acurácias para cada dia de agosto, outliers foram detectados e eliminados utilizando o método boxplot com o uso do programa R. Verificou-se que o uso combinado do GPS e GLONASS, para todos as estações, proporcionou resultados mais acurados. Além disso, pode-se destacar a potencialidade do GLONASS, que apresentou desempenho superior ao do GPS na maioria das estações.

  13. PROJETO DE UM CONTROLADOR PROPORCIONAL-INTEGRAL PARA O SISTEMA DE CONTROLE DE QUALIDADE DO AR E DE UM NOVO SISTEMA DE CONTROLE HVAC

    Directory of Open Access Journals (Sweden)

    Millene Caroline Albino de Oliveira

    2015-09-01

    Full Text Available Uma sala do Perlstein Hall, da Illinois Institute of Techonology, (Chicago, IL, USA possui um sistema de aquecimento, ventilação e ar condicionado (em inglês – HVAC equipado com um sensor de gás carbônico, cujo intuito é regular diretamente a qualidade do ar e assegurar que a sala esteja em condições aceitáveis. Este procedimento, porém, pode colocar uma carga extra no sistema HVAC e aumentar o consumo de energia. Desta forma, o objetivo principal do trabalho foi o desenvolvimento e a aplicação de uma estratégia de controle de temperatura e concentração de CO2 para o sistema em questão, utilizando um controlador Proporcional-Integral (PI. Dados coletados em testes realizados na sala foram utilizados para a estimação dos parâmetros das funções de transferência e dos controladores. Inicialmente, os controladores foram testados separadamente e, em seguida, em conjunto. Pode-se observar que o controlador PI obteve bons resultados, apesar do overshoot e oscilações do sistema já observados pela literatura, conseguindo atingir o set point desejado de temperatura de 70°F e de concentração de CO2 de 150 ppm. Palavras-chave: HVAC, Controle, controlador PI.

  14. Empirical testing of selected critical success factors in CRM implementation projects - A study of SMEs in the B2B sector

    OpenAIRE

    Röschmann, Kathrin; Ziyadullaeva, Muhayyo

    2011-01-01

    Purpose:The purpose of this thesis is to describe and analyze critical success factors of CRM implementation projects with a special focus on SME’s in the B2B sector.  Method: This study is based on quantitative research using survey method.  Target Audience: SMEs of B2B business, which are planning to implement a CRM system Academic audience, which is interested in CRM implementation with focus on SME.  Conclusion: There are various critical success factors in CRM implementation projects and...

  15. CRM-järjestelmän suunnittelu ja käyttöönotto myynnin strategiseksi työkaluksi : case: Stala Oy

    OpenAIRE

    Pirkkalainen, Markus

    2013-01-01

    Tämän opinnäytetyön aiheena on asiakkuudenhallinta- eli Customer Relationship Management(CRM)-järjestelmän suunnittelu ja käyttöönotto myynnin strategiseksi työkaluksi. Opinnäytetyön teoriaosuudessa tutkitaan asiakkuudenhallintaa, CRM-järjestelmiä ja CRM-järjestelmien suunnitteluun sekä käyttöönottoon liittyviä haasteita. Työn empiirinen osuus koostuu CRM-järjestelmän käyttöoppaasta kohdeyritys Stala Oy:n myyntitiimille. Tutkimusongelma vastaa kysymykseen, miksi yrityksen tulisi panostaa a...

  16. Desarrollo de un sistema de reconocimiento de emociones faciales en tiempo real

    OpenAIRE

    Ribes Gil, Héctor

    2017-01-01

    Una organización del trastorno nutricional ha puesto en práctica un nuevo tratamiento para sus pacientes. Éste está directamente relacionado con la emoción del paciente, cuya emoción se clasifica oralmente. Llegados a ese punto aparece el reto de automatizar esta tarea, desarrollando un sistema de reconocimiento de emociones faciales en tiempo real caracterizado por un detector de rostros, un detector de Key Points y una red neuronal convolucional utilizando "DeepLearning" para extraer las ca...

  17. APORTE DE NUTRIENTES E BIOMASSA VIA SERRAPILHEIRA EM SISTEMAS AGROFLORESTAIS EM PARATY (RJ)

    OpenAIRE

    Nina Duarte Silveira; Marcos Gervasio Pereira; José Carlos Polidoro; Sílvio Roberto de Lucena Tavares; Rodrigo Barcelar Mello

    2007-01-01

    O objetivo deste trabalho foi avaliar a sustentabilidade ambiental de Sistemas Agroflorestais Regenerativos e Análogos (Safra), utilizando-se como indicadores de sustentabilidade ambiental o aporte de biomassa e nutrientes via serrapilheira de espécies arbóreas plantadas. Este trabalho faz parte das ações do PRODETAB – projeto 039 e foi desenvolvido na Fazenda Goura Vrindávna, Paraty, RJ. Foram plantadas 28 espécies arbóreas de múltiplos usos em três tratamentos agroflorestais, Safra Mínimo (...

  18. El Sistema Universitario Ecuatoriano

    Directory of Open Access Journals (Sweden)

    Lilian Molina

    2016-12-01

    Full Text Available El presente trabajo muestra al sistema universitario ecuatoriano, con el fin de ayudar a entender el inicio de sus reformas en relación con la nueva Constitución y Ley Orgánica de Educación Superior, la importancia de la gratuidad en este nuevo escenario, así como también las nuevas tipologías y orden constitucional de creación de nuevas universidades para promover la investigación científica. Abstract  The present work shows the Ecuadorian university system, in order to help understand the beginning of its reforms in relation to the new Constitution and Organic Law of Higher Education, the importance of gratuitousness in this new scenario, as well as the new typologies And constitutional order of creation of new universities to promote scientific research.

  19. Rastreamento e contagem de peixes utilizando filtro preditivo

    OpenAIRE

    Erikson Freitas de Morais

    2005-01-01

    Este trabalho aborda o problema de se estimar o número de peixes que nadam através de mecanismos de transposição, também conhecidos como escadas de peixes. Este mecanismos são construídos com o objetivo de auxiliar os peixes em seus processos migratórios para desova, fenômeno este conhecido no Brasil como Piracema. O sistema de contagem de peixes proposto neste trabalho juntamente com um módulo complementar para classificação das espécies de peixes, compõe um sistema mais amplo cujo objetivo ...

  20. Evaluation of endorectal ultrasound (ERUS) and MRI for prediction of circumferential resection margin (CRM) for rectal cancer.

    Science.gov (United States)

    Tsai, Catherine; Hague, Cameron; Xiong, Wei; Raval, Manoj; Karimuddin, Ahmer; Brown, Carl; Phang, P Terry

    2017-05-01

    ERUS and MRI are used for preoperative imaging of rectal cancer. Here, we compare ERUS and MRI for accuracy of CRM prediction at mid- and distal rectal locations. In retrospective review, 20 rectal cancer patients having TME surgery had both ERUS and MRI preoperatively: 8 mid rectum and 12 in distal rectum. Predicted CRM by ERUS and MRI were compared to TME pathology. Overall, predicted CRM was 6.5 ± 3.6 mm by ERUS, 7.7 ± 5.0 mm by MRI, and 6.0 ± 4.6 mm by pathology. Overall, correlation coefficients to pathology were 0.77 (p = 0.0004) for ERUS and 0.64 (p = 0.008) for MRI. In distal rectum, correlation coefficients were 0.71 (p = 0.02) for ERUS and -0.10 (p = 0.79) for MRI. In mid rectum, correlation coefficients were 0.92 (p = 0.01) for ERUS and 0.44 (p = 0.38) for MRI. While MRI is used routinely for preoperative rectal cancer imaging, ERUS can provide additional assessment of CRM for mid or distal rectal lesions. Further investigation is needed to support these preliminary ERUS CRM findings in mid and distal rectum. Copyright © 2017 Elsevier Inc. All rights reserved.

  1. Evaluation on the stability of Hg in ABS disk CRM during measurements by wavelength dispersive X-ray fluorescence spectrometry.

    Science.gov (United States)

    Ohata, Masaki; Kidokoro, Toshihiro; Hioki, Akiharu

    2012-01-01

    The stability of Hg in an acrylonitrile-butadiene-styrene disk certified reference material (ABS disk CRM, NMIJ CRM 8116-a) during measurements by wavelength dispersion X-ray fluorescence (WD-XRF) analysis was evaluated in this study. The XRF intensities of Hg (L(α)) and Pb (L(α)) as well as the XRF intensity ratios of Hg (L(α))/Pb (L(α)) observed under different X-ray tube current conditions as well as their irradiation time were examined to evaluate the stability of Hg in the ABS disk CRM. The observed XRF intensities and the XRF intensity ratios for up to 32 h of measurements under 80 mA of X-ray tube current condition were constant, even though the surface of the ABS disk CRM was charred by the X-ray irradiation with high current for a long time. Moreover, the measurements on Hg and Pb in the charred disks by an energy dispersive XRF (ED-XRF) spectrometer showed constant XRF intensity ratios of Hg (L(α))/Pb (L(α)). From these results, Hg in the ABS disk CRM was evaluated to be sufficiently stable for XRF analysis.

  2. AKT3 controls mitochondrial biogenesis and autophagy via regulation of the major nuclear export protein CRM-1.

    Science.gov (United States)

    Corum, Daniel G; Tsichlis, Philip N; Muise-Helmericks, Robin C

    2014-01-01

    Our previous work has shown that Akt3 is required for mitochondrial biogenesis in primary human endothelial cells (ECs) and in Akt3-null mice; Akt3 affects subcellular localization of peroxisome proliferator-activated receptor γ coactivator-1 (PGC-1α), the master regulator of mitochondrial biogenesis. The purpose of this study is to determine the mechanism by which Akt3 controls the subcellular distribution of PGC-1α and to explore the effect on mitochondrial biogenesis and turnover during angiogenesis. Here we use standard biochemical analyses and Akt3-knockdown strategies to show that Akt3 controls the stabilization of chromosome maintenance region-1 (CRM-1), the major nuclear export receptor. Site-directed mutagenesis and association analyses show that PGC-1α nuclear export is CRM-1 dependent. Akt3 knockdown and CRM-1 overexpression cause 3-fold reductions in PGC-1α target gene expression, compared to control levels. Akt3 inhibition causes autophagy, as measured by autophagosome formation, in a CRM-1-dependent, Akt1/mTOR-independent pathway. In vivo, Akt3-null and heterozygous mice show dose-dependent decreases in angiogenesis compared to wild-type littermates (~5- and 2.5-fold decreases, respectively), as assessed by Matrigel plug assays. This correlates with an ~1.5-fold decrease in mitochondrial Cox IV expression. Our studies suggest that Akt3 is a regulator of mitochondrial dynamics in the vasculature via regulation of CRM-1-dependent nuclear export.

  3. Magnetic resonance imaging (MRI)-based indication for neoadjuvant treatment of rectal carcinoma and the surrogate endpoint CRM status.

    Science.gov (United States)

    Strassburg, Joachim; Junginger, Theo; Trinh, Trong; Püttcher, Olaf; Oberholzer, Katja; Heald, Richard J; Hermanek, Paul

    2008-11-01

    Is it possible to reduce the frequency of neoadjuvant therapy for rectal carcinoma and nevertheless achieve a rate of more than 90% circumferential resection margin (CRM)-negative resection specimens by a novel concept of magnetic resonance imaging (MRI)-based therapy planning? One hundred eighty-one patients from Berlin and Mainz, Germany, with primary rectal carcinoma, without distant metastasis, underwent radical surgery with curative intention. Surgical procedures applied were anterior resection with total mesorectal excision (TME) or partial mesorectal excision (PME; PME for tumours of the upper rectum) or abdominoperineal excision with TME. With MRI selection of the highest-risk cases, neoadjuvant therapy was given to only 62 of 181 (34.3%). The rate of CRM-negative resection specimens on histology was 170 of 181 (93.9%) for all patients, and in Berlin, only 1 of 93 (1%) specimens was CRM-positive. Patients selected for primary surgery had CRM-negative specimens on histology in 114 of 119 (95.8%). Those selected for neoadjuvant therapy had a lower rate of clear margin: 56 of 62 (90%). By applying a MRI-based indication, the frequency of neoadjuvant treatment with its acute and late adverse effects can be reduced to 30-35% without reduction of pathologically CRM-negative resection specimens and, thus, without the danger of worsening the oncological long-term results. This concept should be confirmed in prospective multicentre observation studies with quality assurance of MRI, surgery and pathology.

  4. Portando uma aplicação de sistema embarcado com arquitetura super Loop para operar com sistema operacional em tempo real

    Directory of Open Access Journals (Sweden)

    Edielson Prevato Frigieri

    2014-08-01

    Full Text Available Atualmente, a utilização dos sistemas operacionais, principalmente os sistemas de tempo real (RTOS, tem sido de grande importância no desenvolvimento de sistemas embarcados. Cada vez mais, diferentes e variadas funcionalidades são requisitos dos projetos de sistemas embarcados, como interfaces de comunicação com e sem fio, interfaces com o usuário através de displays, interfaces de acesso de dado como USB, serial, etc. Com o aumento da complexidade, fica extremamente difícil construir um sistema que seja estável e que atenda aos requisitos de tempo a partir de estruturas de programas comuns como o Super Loop. A fim de demonstrar os problemas inerentes deste tipo de arquitetura, foi desenvolvida uma aplicação utilizando o Super Loop e a mesma foi portada para uma solução baseada em RTOS demonstrando os principais conceitos que envolvem um sistema operacional, como utilizá-lo, e os benefícios obtidos com a sua utilização, como estabilidade do sistema, sincronização entre tarefas e cumprimento dos requisitos de tempo. Palavras-chave: Sistemas operacionais de tempo real. Sistemas embarcados. Escalonamento.Porting an embedded system application with super loop architecture to operate with real-time operating systemCurrently, the use of operating systems, especially real-time systems (RTOS, has been of great importance in the development of embedded systems. Increasingly, different and varied features are requirements for embedded system projects, as wired and wireless communication interfaces; user interfaces through displays; data access interfaces such as USB, serial, etc. With the increase in complexity, it becomes extremely difficult to build a system that is stable and that meets the time requirements from common program structures like Super Loop. In order to demonstrate the inherent problems of this type of architecture, an application was developed using Super Loop and it was ported to a solution based on RTOS

  5. Controlador en Modo Deslizante para Sistemas Fotovoltaicos Conectados a la Red Eléctrica

    Directory of Open Access Journals (Sweden)

    D. Arcos

    2012-11-01

    Full Text Available Se describe el análisis, modelamiento y diseño de un lazo de control para sistemas fotovoltaicos (PV conectados a la red eléctrica. Se aborda el modelado de un panel fotovoltaico; el diseño de un convertidor elevador (Boost y su lazo de control mediante un controlador proporcional-integral PI de corriente y un controlador en modo deslizante; y finalmente el diseño de un inversor DC-AC de una fase. Se realiza una descripción de la dinámica del convertidor Boost y de las ecuaciones para el diseño del controlador en modo deslizante y del inversor de una sola fase. El sistema propuesto ha sido simulado utilizando las herramientas de la librería SimPowerSystems de Matlab/Simulink.

  6. Stop hitting the woodwork! CRM for better fan-identification in Romanian second division football clubs

    Directory of Open Access Journals (Sweden)

    Roşca Vlad

    2017-07-01

    Full Text Available According to pundits, Romanian football is at an unprecedented low in terms of sporting quality and fan followship altogether. A mix of mismanagement and public regulations have transformed football clubs into under-financed organizations, unable to groom their academic work, raise quality players and, subsequently, perform at highest level which ultimately led to a decrease in entertainment on the pitch and of the numbers in attendance. Adding to this is the loss of brand identity that has created a rupture between clubs and their fan-bases. The paper aims to look at customer relationship management principles that lower-league clubs can use to build better fan relationships, while also identifying, using the same CRM optic, what actually led to the decline in quality. Second tier football has been chosen as opposed to top-flight because it consists of several clubs with development potential within their municipalities, because some of their problems are more stringent than in the upper league and, last but not least, in many cases, total attendance per game is as low as 50-300 people. The research starts with a general presentation of customer relationship management. In order to prepare CRM’s adaptation to the business of professional sports, some focus will be set on the services industry. The article then presents how CRM can be applied to sports, and, in the end, it narrows down to the specific case of Romanian football by starting the investigation from some of the challenges currently faced by the sport. Particular attention is granted to the online environment, as the latter one is host to a wide range of not very expensive CRM strategies and tactics that clubs can use, cost being a factor to be taken into account for a sector with scarce monetary resources. Last but not least, the paper ends with a set of recommendations as well as future ideas for research.

  7. Ventilação de urgencia : estudo comparativo do mecanismo manual de ventilação artificial do tipo sistema balão-valvula-mascara

    OpenAIRE

    Luiz Claudio Candido

    1992-01-01

    Resumo: Foi realizado um estudo comparativo em manequim registrador do mecanismo manual de ventilacão artificial do tipo sistema balão-válvula-máscara, utilizando seis sistemas disponiveis no Brasil e no exterior. A comparacão ocorreu atraves do volume ventilatório médio final (ml) obtido em cada procedimento, com o volume ventilatório minimo ideal de ar preconizado, no valor de 800 ml, para adu Itos, segundo American Heart Association, em manobras praticadas por um ou dois rean i m.adores (...

  8. Randomized Trial to Compare the Immunogenicity and Safety of a CRM or TT Conjugated Quadrivalent Meningococcal Vaccine in Teenagers who Received a CRM or TT Conjugated Serogroup C Vaccine at Preschool Age.

    Science.gov (United States)

    Ishola, David A; Andrews, Nick; Waight, Pauline; Yung, Chee-Fu; Southern, Jo; Bai, Xilian; Findlow, Helen; Matheson, Mary; England, Anna; Hallis, Bassam; Findlow, Jamie; Borrow, Ray; Miller, Elizabeth

    2015-08-01

    Protection after meningococcal C (MenC) conjugate (MCC) vaccination in early childhood is short-lived. Boosting with a quadrivalent vaccine in teenage years, a high-risk period for MenC disease, should protect against additional serogroups but might compromise MenC response. The carrier protein in the primary MCC vaccine determines the response to MCC booster in toddlers, but the relationship between primary vaccine and booster given later is unclear. This study compared responses to a CRM-conjugated or tetanus toxoid (TT)-conjugated MenACWY vaccine in teenagers primed with different MCC vaccines at preschool age. Ninety-three teenagers (16-19 years), who were previously randomized at age 3-6 years to receive single-dose MCC-CRM or MCC-TT, were randomized to receive either MenACWY-CRM or MenACWY-TT booster. Serum bactericidal antibodies (SBA, protective titer ≥ 8) were measured before, 1 month and 6 or 9 months after boosting. Preboosting, MCC-TT-primed teenagers had significantly higher MenC SBA titers than those MCC-CRM-primed (P = 0.02). Postboosting, both MenACWY vaccines induced protective SBA titers to all 4 serogroups in most participants (≥ 98% at 1 month and ≥ 90% by 9 months postboost). The highest MenC SBA titers were seen in those MCC-TT-primed and MenACWY-TT-boosted [geometric mean titer (GMT) ~ 22,000] followed by those boosted with MenACWY-CRM irrespective of priming (GMT ~ 12,000) and then those MCC-CRM-primed and MenACWY-TT-boosted (GMT ~ 5500). The estimated postbooster MenC SBA decline beyond 1 month was ~40% as time since booster doubles. Both vaccines were well tolerated with no attributable serious adverse events. Both MenACWY vaccines safely induced protective sustained antibody responses against all targeted serogroups in MCC-primed teenagers.

  9. CRM strategy in the case of Colombian companies of bio-products

    International Nuclear Information System (INIS)

    Rojas Lopez, Miguel David; Vera, Madalyd; Arias, Maria Isabel

    2012-01-01

    The agricultural sector in Colombia and in the world presents growth rates, indicating potential customers for the use of inputs in production. The use of these products is increasingly constrained by environmental factors and health factors; thus, the market for bio-products for agricultural uses growth considerably, but far from achieving the sales of agro-chemical products. In Colombia, there are medium and small companies engaged in the development and production of technologies that compete with large corporations, for a market accustomed to use chemical products from traditional brands. The implementation of solid strategies for managing the customer relationships (CRM) will be an alternative to increase market share.

  10. Methods study of homogeneity and stability test from cerium oxide CRM candidate

    International Nuclear Information System (INIS)

    Samin; Susanna TS

    2016-01-01

    The methods study of homogeneity and stability test from cerium oxide CRM candidate has been studied based on ISO 13258 and KAN DP. 01. 34. The purpose of this study was to select the test method homogeneity and stability tough on making CRM cerium oxide. Prepared 10 sub samples of cerium oxide randomly selected types of analytes which represent two compounds, namely CeO_2 and La_2O_3. At 10 sub sample is analyzed CeO_2 and La_2O_3 contents in duplicate with the same analytical methods, by the same analyst, and in the same laboratory. Data analysis results calculated statistically based on ISO 13528 and KAN DP.01.34. According to ISO 13528 Cerium Oxide samples said to be homogeneous if Ss ≤ 0.3 σ and is stable if | Xr – Yr | ≤ 0.3 σ. In this study, the data of homogeneity test obtained CeO_2 is Ss = 2.073 x 10-4 smaller than 0.3 σ (0.5476) and the stability test obtained | Xr - Yr | = 0.225 and the price is < 0.3 σ. Whereas for La_2O_3, the price for homogeneity test obtained Ss = 1.649 x 10-4 smaller than 0.3 σ (0.4865) and test the stability of the price obtained | Xr - Yr | = 0.2185 where the price is < 0.3 σ. Compared with the method from KAN, a sample of cerium oxide has also been homogenized for Fcalc < Ftable and stable, because | Xi - Xhm | < 0.3 x n IQR. Provided that the results of the evaluation homogeneity and stability test from CeO_2 CRM candidate test data were processed using statistical methods ISO 13528 is not significantly different with statistical methods from KAN DP.01.34, which together meet the requirements of a homogeneous and stable. So the test method homogeneity and stability test based on ISO 13528 can be used to make CRM cerium oxide. (author)

  11. Enhancing CIDOC-CRM and compatible models with the concept of multiple interpretation

    Science.gov (United States)

    Van Ruymbeke, M.; Hallot, P.; Billen, R.

    2017-08-01

    Modelling cultural heritage and archaeological objects is used as much for management as for research purposes. To ensure the sustainable benefit of digital data, models benefit from taking the data specificities of historical and archaeological domains into account. Starting from a conceptual model tailored to storing these specificities, we present, in this paper, an extended mapping to CIDOC-CRM and its compatible models. Offering an ideal framework to structure and highlight the best modelling practices, these ontologies are essentially dedicated to storing semantic data which provides information about cultural heritage objects. Based on this standard, our proposal focuses on multiple interpretation and sequential reality.

  12. Forensic investigation of plutonium metal: a case study of CRM 126

    International Nuclear Information System (INIS)

    Byerly, B.L.; Floyd Stanley; Khal Spencer; Colletti, Lisa; Garduno, Katherine; Kuhn, Kevin; Lujan, Elmer; Martinez, Alex; Porterfield, Donivan; Jung Rim

    2016-01-01

    In this study, a certified plutonium metal reference material (CRM 126) with a known production history is examined using analytical methods that are commonly employed in nuclear forensics for provenancing and attribution. The measured plutonium isotopic composition and actinide assay are consistent with values reported on the reference material certificate. Model ages from U/Pu and Am/Pu chronometers agree with the documented production timeline. The results confirm the utility of these analytical methods and highlight the importance of a holistic approach for forensic study of unknown materials. (author)

  13. Cause Related Marketing : En studie i hur företag praktiskt arbetar med CRM

    OpenAIRE

    Sterner, Linn; Jönsson, Linnea

    2009-01-01

    Cause-Related Marketing (CRM) is not a completely new phenomenon, yet an idea whose time has truly come. To have commercial organizations cooperate with charity organizations for mutual profit is a "win-win-win" situation. The company gets added value to its brand, the charity organization gets to collect more money that it otherwise wouldn't and the customer gains a feeling that he or she has contributed to the society. The purpose of this thesis is to study how a company, in practice, works...

  14. La gestión de relaciones con clientes (CRM): sector de seguridad privada

    OpenAIRE

    Quintero Montenegro, John Jairo

    2014-01-01

    Esta tesis pretende describir la situación actual del sector de seguridad privada, al implementar y adoptar estrategias de CRM. Con una revisión confiable y el estudio de casos relacionados con el tema, lo cual permitirá constatar la realidad en cuanto la aplicación del modelo, en el sector de seguridad privada, según lo planteado por diversos autores. Los resultados obtenidos permitirán, de este modo, al sector y a sus gerentes, desarrollar estrategias que ayuden a la satisfacción de sus c...

  15. Automation of Test Cases for Web Applications : Automation of CRM Test Cases

    OpenAIRE

    Seyoum, Alazar

    2012-01-01

    The main theme of this project was to design a test automation framework for automating web related test cases. Automating test cases designed for testing a web interface provide a means of improving a software development process by shortening the testing phase in the software development life cycle. In this project an existing AutoTester framework and iMacros test automation tools were used. CRM Test Agent was developed to integrate AutoTester to iMacros and to enable the AutoTester,...

  16. Portal WEB 2.0. utilizando Framework Struts

    OpenAIRE

    Palacín Mateo, Manuel

    2007-01-01

    El propósito de este proyecto es la implementación de un portal interactivo de contactos utilizando las tecnologías J2EE mediante Struts y siguiendo la tendencia Web 2.0. Previo a esta implementación se ha hecho una valoración del mercado actual de los portales de contactos y se han evaluado los servicios que ofrecen para posteriormente añadirlos a la demostración tecnológica. Tras esto se ha explicado lo que es la tendencia Web 2.0. Finalmente se han evaluado las diferentes opciones o tec...

  17. Five-year outcomes following PCI with DES versus CABG for unprotected LM coronary lesions: meta-analysis and meta-regression of 2914 patients Desfechos de 5 anos do tratamento de lesões de TCE por stents farmacológicos versus CRM: metaanálise e meta-regressão de 2914 pacientes

    Directory of Open Access Journals (Sweden)

    Michel Pompeu Barros de Oliveira Sá

    2013-03-01

    Full Text Available OBJECTIVE: To compare the safety and efficacy at long-term follow-up of coronary artery bypass grafting (CABG with percutaneous coronary intervention (PCI using drug-eluting stents (DES in patients with unprotected left main coronary artery (ULMCA disease. METHODS: MEDLINE, EMBASE, CENTRAL/CCTR, SciELO, LILACS, Google Scholar and reference lists of relevant articles were searched for clinical studies that reported outcomes at 5-year follow-up after PCI with DES and CABG for the treatment of ULMCA stenosis. Five studies (1 randomized controlled trial and 4 observational studies were identified and included a total of 2914 patients (1300 for CABG and 1614 for PCI with DES. RESULTS: At 5-year follow-up, there was no significant difference between the CABG and PCI-DES groups in the risk for death (odds ratio [OR] 1.159, P=0.168 for random effect or the composite endpoint of death, myocardial infarction, or stroke (OR 1.214, P=0.083. The risk for target vessel revascularization (TVR was significantly lower in the CABG group compared to the PCI-DES group (OR 0.212, POBJETIVO: Comparar segurança e eficácia do seguimento a longo prazo da cirurgia de revascularização miocárdica (CRM com intervenção coronária percutânea (ICP, utilizando stents farmacológicos (SF em pacientes com lesão de tronco de coronária esquerda não-protegida (TCE. MÉTODOS: MEDLINE, EMBASE, CENTRAL/CCTR, SciELO, LILACS, Google Scholar e listas de referências artigos relevantes foram escaneados para estudos clínicos que relataram resultados em 5 anos de seguimento após ICP-SF eCRM para o tratamento de lesão de TCE. Cinco estudos (um de ensaio clínico randomizado e quatro estudos observacionais foram identificados e incluíram um total de 2914 pacientes (1300 para CRM e 1614 para ICP-SF. RESULTADOS: Aos 5 anos de seguimento, não houve diferença significativa entre os grupos CRM e ICP-SF no risco de morte (odds ratio [OR] 1,159, P=0,168 ou desfecho composto de morte

  18. CRM UYGULAMALARININ VERİMLİLiGİNİ ARTlRMAK İÇİN KURUMSAL VERİ AMBARLARININ KULLANILMASI

    Directory of Open Access Journals (Sweden)

    Özcan Asilkan

    2002-09-01

    Full Text Available Bu çalışmada, yeni ekonominin en güçlü rekabet stratejisi haline gelen CRM (Customer • Relationship Management = Müşteri Ilişkileri Yönetimi uygulamalarında, V eri Ambarlarımn yeri ve önemi incelenmiştir. Bu amaçla hem CRM, hem de veri ambarları incelendikten sonra, CRM uygulamalarının verimliliğini artırmak için V eri ambarlarından nasıl faydalanabileceği anlatılnıaya çalışılmıştır.

  19. Customer Relationship Management System (CRM and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'

    Directory of Open Access Journals (Sweden)

    Helen Richardson

    2002-05-01

    Full Text Available This paper catalogues the rise and rise of call centres in the North West of England, UK and their use of CRM systems. CRM systems often imply new technologies and new ways of working. However, in this account we explore the historical development of the telegraph and work in early telephone exchanges and find the same old story. Our consideration of the ethics of CRM system use and some inherent contradictions are in terms of privacy, communication richness, management methods and computer ethics in an organizational context. Call centres today are viewed by some as offering satisfying employment of intrinsic value, for others, they are the 'new sweatshops of the 21st century' (Belt et al 2000. Our interpretative field study makes a contribution to this debate.

  20. The synthesis and certification of zirconia certified reference materials (CRM) as a processed result of zircon sand

    International Nuclear Information System (INIS)

    Samin; Supriyanto C; Sajima

    2016-01-01

    In order to support the pilot plant of zirconia production at PSTA-BATAN, synthesis and certification of zirconia certified reference materials (CRM) is absolutely needed. The synthesis and certification of zirconia CRM has been carried out from the row material of zirconium oxide chloride as a processed result of Kalimantan zircon sand. Zirconium oxide chloride dissolved in distilled water (1:10), added by ammonia at pH 10, it was formed a zirconium hydroxide precipitate. Zirconium hydroxide was heated at 110 °C and calcination at a temperature of 900 °C in order to obtain zirconia. Zirconia was dried at 110 °C, crushed and sieved to obtain a grain size of 200 mesh qualify. Zirconia powder was homogenized and then treated by homogenation test, stabilization test, characterization test and water content test. In the evaluation of the test data showed that candidate of CRM zirconia were homogeneous, stable, contain the monoklin of baddeleyite minerals and the water content obtained was less than 1%. It was concluded that zirconia powder are already physical qualified as CRM. Certificate of test results on parameters of zirconia CRM from 7 accredited laboratories using statistical methods obtained 9 oxides were ZrO_2 : (95.422 ± 0.027)%; HfO_2: (1.443 ± 0.004)%; SiO_2 : (0.535 ± 0.002)%; Al_2O_3 : (0.362 ± 0.012)%; Fe_2O_3 : (0.028 ± 0.003)%; TiO_2: (0.026 ± 0.001) %; Na_2O: (0.262 ± 0.026)%; Nd_2O_3 : (0.0367 ± 0.007)%; CeO_2: (0.131 ± 0.013)%. This certification was traceable to BCS-CRM No. 358 zirconia from BAS-France. (author)

  1. Immunogenicity and safety of a novel quadrivalent meningococcal conjugate vaccine (MenACWY-CRM) in healthy Korean adolescents and adults.

    Science.gov (United States)

    Lee, Hoan Jong; Chung, Moon-Hyun; Kim, Woo Joo; Hong, Young Jin; Choi, Kyong Min; Lee, Jina; Oh, Chi Eun; Welsch, Jo Anne; Kim, Kyung-Hyo; Hong, Ki Bae; Dagnew, Alemnew F; Bock, Hans; Dull, Peter M; Odrljin, Tatjana

    2014-11-01

    This phase III placebo-controlled study evaluated the immunogenicity and safety of MenACWY-CRM vaccination in healthy Korean adolescents and adults. Serum bactericidal activity with human complement (hSBA) was measured before and 1 month after vaccination against all four meningococcal serogroups. The IgG concentration specific for serogroup W capsular polysaccharide was measured in a subset of subjects in a post-hoc analysis. Adverse reactions were monitored throughout the study. Four hundred and fifty subjects were randomized 2:1 to receive MenACWY-CRM (N=297) or a saline placebo (N=153). MenACWY-CRM induced a good immune response against all four serogroups, with seroprotection rates (hSBA titers ≥8) of 79%, 99%, 98%, and 94% for serogroups A, C, W, and Y, respectively. Seroresponse rates were high for serogroups A, C, and Y, i.e. 76%, 86%, and 69%, respectively; the rate for serogroup W was 28%. MenACWY-CRM vaccine induced serum bactericidal antibodies against all four serogroups in a majority of subjects regardless of their baseline hSBA titers. MenACWY-CRM was generally well tolerated with most reactions being transient and mild to moderate in severity. Findings of this first study of a quadrivalent meningococcal polysaccharide conjugate vaccine in Korean adults and adolescents demonstrated that a single dose of MenACWY-CRM was well tolerated and immunogenic, as indicated by the percentages of subjects with hSBA titers ≥8 (79%, 99%, 98%, and 94% of subjects) and geometric mean titers (48, 231, 147, and 107) against serogroups A, C, W, and Y, respectively, at 1 month post-vaccination.

  2. Value of the magnetic resonance imaging in the assessment of the circumferential resection margin (CRM) in patients with rectal cancer

    International Nuclear Information System (INIS)

    Seehaus, A.; Fatal Jaef, V.; Pietrani, M.; Ocantos, J.

    2009-01-01

    Purpose: To determine whether magnetic resonance imaging (MRI) can predict tumor involvement of the circumferential resection margin (CRM) in patients with rectal cancer. Materials and methods: Between april 2005 and march 2008, 70 consecutive patients (mean age 64, range 34-78 years), 40 F and 30 M, with endoscopy and biopsy- proven middle and lower rectal cancer. Non contrast enhanced MRI was performed on a Siemens Avanto 1.5 T. A phased array coil was used and T2 weighted thin section sequences (TR/TE 4200/88, slice thickness 3mm, gap 0, matrix 256 x 256, field of view 150 x 150 mm) were performed in axial, sagittal and coronal orientations. Patients received a 150 ml glycerin enema before examination. No air insufflations or intramuscular antispasmodic was used. The shortest distance from the tumor edge to the circumferential margin was measured. A distance ≤ ?2 mm, analyzed in axial slices, was considered as definition of circumferential margin involvement. Results: The CRM was 2 mm in both MRI and histopathological findings in 26 patients. In 8 cases the CRM was shorter on MRI than in histopathological sections. In 32 patients the CRM was respected in both exams and 4 patients were considered positive on histopathological findings but negative in MRI. The sensitivity, specificity, positive and negative predictive values for prediction of tumor involvement of CRM were 86%, 80%, 76% and 88%, respectively. Conclusions: MRI gives reliable information on tumor involvement of the CRM in patients with rectal cancer. This may provide accurate identification of an important prognostic risk factor in patients prior to surgical treatment. (authors) [es

  3. Diseño e integración de algoritmos criptográficos en sistemas empotrados sobre FPGA

    Directory of Open Access Journals (Sweden)

    Alejandro Cabrera Aldaya

    2013-10-01

    Full Text Available En este trabajo se integran implementaciones hardware de algoritmos criptográficos a la biblioteca OpenSSL la cual es utilizadapor aplicaciones sobre el sistema operativo Linux para asegurar redes TCP/IP. Los algoritmos implementados son el AES y las funciones resumen SHA-1 y SHA-256. Estos algoritmos son implementados como coprocesadores del procesador MicroBlaze utilizando interfaces FSL para el intercambio de datos entre ellos. Estos coprocesadores son integrados dentro de la biblioteca OpenSSL considerando la naturaleza multitarea del sistema operativo Linux, por lo que se selecciona un mecanismo de sincronización para controlar el acceso a estos dispositivos. Además son presentados los resultados de velocidad alcanzados por los coprocesadores integrados en la biblioteca utilizando la herramienta speed de la misma. Finalmente es presentado el impacto de estos coprocesadores en la velocidad de transmisión a través de una red privada virtual utilizando la herramienta OpenVPN.

  4. Use of CRM's as mutual calibrating materials and control of synthetic multielement standards as used in INAA

    International Nuclear Information System (INIS)

    Rossbach, M.; Stoeppler, M.

    1986-01-01

    The comparability of analytical results from different laboratories requires accurately known concentrations in the applied standards. Dilution effects of different multielement synthetic standard solutions have been studied by measuring 10 - 12 different concentrations of the same solution. Peak area comparison of four Certified Reference Materials (CRM's) using one value for the evaluation of the other three repetitively led to the intercomparison (degree of compatibility) of the certified values. The idea of the preparation of each laboratory's ''secondary reference standard'' by comparison of synthetic multielement standards with as many CRM's as practically feasible is advocated to improve the reliability of analytical results. (author)

  5. Integración por cuantificación de sistemas stiff

    Directory of Open Access Journals (Sweden)

    Gustavo Migoni

    2007-07-01

    Full Text Available Resumen: Este artículo presenta un nuevo método de integración numérica de ecuaciones diferenciales ordinarias basado en la cuantificación de las variables de estado. Utilizando conceptos de integración implícita, el nuevo método denominado BQSS (Backward Quantized State Systems permite integrar sistemas stiff de manera eficiente. Siendo el primer método de cuantificación para sistemas stiff, BQSS es en sí un método explícito, por lo que la contribución es importante en el contexto general de los métodos de integración numérica. Además de presentar el método, el artículo estudia las principales propiedades teóricas del mismo, aborda aspectos prácticos de la implementación del algoritmo y presenta resultados de simulación sobre dos sistemas stiff. Palabras clave: Métodos de Integración Numérica, Sistemas Stiff, Integración por Cuantificación

  6. Sistema Computacional para Ajuste de Funções Densidade de Probabilidade

    Directory of Open Access Journals (Sweden)

    Daniel Henrique Breda Binoti

    Full Text Available RESUMO Este trabalho teve por objetivo iniciar, implementar e validar um projeto de construção de um sistema computadorizado para ajuste de funções densidade de probabilidade. O FitFD foi desenvolvido utilizando-se a linguagem de programação Java. Como ambiente de desenvolvimento foram utilizadas a IDE (Integrated Development Environment Netbeans 7.1 e a JDK 7.3 (Java Development Kit. Os testes do sistema foram realizados em ambiente Windows. Foram implementadas no sistema as seguintes funções densidade de probabilidade: Weibull (2P, 3P, 2P com dap mínimo como locação, 3P truncada, hiperbólica (2P, 3P, 2P com dap mínimo como locação, 3P truncada, log-logística (2P, 3P, 2P com dap mínimo como locação, logística generalizada, Fatigue life (2P e 3P e Frechet (2P e 3P. O sistema desenvolvido auxilia os usuários na definição e escolha da fdp que melhor atenda suas necessidades, contudo melhorias são necessárias. O projeto iniciado mostrou-se eficiente para ajustes de funções de densidade probabilidade.

  7. Resumen sintético del sistema social de la ciencia según Niklas Luhmann

    Directory of Open Access Journals (Sweden)

    Gerardo Sánchez Romero

    2011-01-01

    Full Text Available El siguiente texto presenta a la ciencia como un sistema social a la luz de la organización conceptual de la teoría de los sistemas funcionalmente diferenciados de Niklas Luhmann, utilizando para tal fin una exposición monográfica que desarrolla puntualmente algunos de los planteamientos básicos que desempeñan un rol crucial en la explicación de este subsistema de función. Así, el texto está dividió de la siguiente manera: 1 Conocimiento; 2 Verdad; 3 La ciencia como sistema social; 4 Reducciones correctas y; 5 Ciencia y sociedad, en donde en cada apartado se desprenden elementos conceptuales intrínsecos tales como los de observación, realidad, reflexión, crédito, jerarquía, hipótesis, clausura operativa, teorías, métodos, publicaciones, disciplinas y acoplamientos estructurales, dando forma a la arquitectura teórica que interpreta a la ciencia como sistema social en la sociedad.

  8. An Analysis of ERP and CRM System Implementations in Poland between 2013 and 2016

    Directory of Open Access Journals (Sweden)

    Bartosz Wachnik

    2017-02-01

    Full Text Available ERP and CRM management information systems constitute one of the most popular IT system groups used by enterprises, not only in Poland. From the point of view of both theoreticians and practitioners of business informatics, it is important to understand the effectiveness of IT implementation projects in Poland in comparison to similar projects in other countries. The scope of this article is to present the results of research concerning the success and failure in ERP and CRM implementation projects in medium and large enterprises in Poland. The results answer the question regarding the level of effectiveness in selected IT projects consisting in standard implementation, roll-out, upgrade, vertical solution implementation and re-implementation in enterprises based in Poland between 2013 and 2016. The study analyzed 917 projects, including 747 projects in medium enterprises and 224 in large enterprises. The research shows the structure of fully successful, partially successful and completely failed projects following the classical evaluation of IT projects. Research results show that the level of effectiveness in IT projects consisting in implementations of management information systems is slightly higher in Poland than in analogous projects studied by the Standish Group. Importantly, despite technological progress and efforts of research centres, consulting companies and software producers, the effectiveness of IT project completion has not increased for over 20 years. The results may be interesting for researchers specializing in the subject of IT project completion, as well as for practitioners implementing such projects.

  9. Decoding the genome with an integrative analysis tool: combinatorial CRM Decoder.

    Science.gov (United States)

    Kang, Keunsoo; Kim, Joomyeong; Chung, Jae Hoon; Lee, Daeyoup

    2011-09-01

    The identification of genome-wide cis-regulatory modules (CRMs) and characterization of their associated epigenetic features are fundamental steps toward the understanding of gene regulatory networks. Although integrative analysis of available genome-wide information can provide new biological insights, the lack of novel methodologies has become a major bottleneck. Here, we present a comprehensive analysis tool called combinatorial CRM decoder (CCD), which utilizes the publicly available information to identify and characterize genome-wide CRMs in a species of interest. CCD first defines a set of the epigenetic features which is significantly associated with a set of known CRMs as a code called 'trace code', and subsequently uses the trace code to pinpoint putative CRMs throughout the genome. Using 61 genome-wide data sets obtained from 17 independent mouse studies, CCD successfully catalogued ∼12 600 CRMs (five distinct classes) including polycomb repressive complex 2 target sites as well as imprinting control regions. Interestingly, we discovered that ∼4% of the identified CRMs belong to at least two different classes named 'multi-functional CRM', suggesting their functional importance for regulating spatiotemporal gene expression. From these examples, we show that CCD can be applied to any potential genome-wide datasets and therefore will shed light on unveiling genome-wide CRMs in various species.

  10. PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT (CRM BERBASIS SMS GATEWAY PADA ONLINE SHOP TOKOFARAH

    Directory of Open Access Journals (Sweden)

    Arfiani Nur Khusna

    2016-01-01

    Full Text Available SMS applications has become a promising business opportunities in the consumer and industrial markets in the world. One part that can not be separated from the SMS business is the role of an SMS Gateway, a system used by service providers to send and receive SMS automatically. Online shop tokofarah an online web business venture engaged in the production and sales of baby clothes and children. The problems that exist in the online shop tokofarah is the absence of communication between the customer and tokofarah thus reduced customer loyalty, customers are unaware of the latest promos and discounts, so the application of CRM (Customer Relationship Management is very necessary to help communication. Alternative solutions in addition to implementing CRM also develop and implement SMS technology as a service via SMS Gateway online. Where customers can easily find information on the latest promos and discounts, customers can simply type a certain key word and send it to a specific number that has been provided, the store can also inform customers about the latest promos and products through SMS brodcast. In this study, using Gammu as tools liaison between the device with a computer modem. Making the program using the programming language PHP as an interface, a database maker MySQL tools. The results of the implementation of the concept of SMS Gateway technology is that it can provide convenience for online customers shop tokofarah in knowing the promo and the latest product information and can order via SMS.

  11. CRM Assessment: Determining the Generalization of Rater Calibration Training. Summary of Research Report: Gold Standards Training

    Science.gov (United States)

    Baker, David P.

    2002-01-01

    The extent to which pilot instructors are trained to assess crew resource management (CRM) skills accurately during Line-Oriented Flight Training (LOFT) and Line Operational Evaluation (LOE) scenarios is critical. Pilot instructors must make accurate performance ratings to ensure that proper feedback is provided to flight crews and appropriate decisions are made regarding certification to fly the line. Furthermore, the Federal Aviation Administration's (FAA) Advanced Qualification Program (AQP) requires that instructors be trained explicitly to evaluate both technical and CRM performance (i.e., rater training) and also requires that proficiency and standardization of instructors be verified periodically. To address the critical need for effective pilot instructor training, the American Institutes for Research (AIR) reviewed the relevant research on rater training and, based on "best practices" from this research, developed a new strategy for training pilot instructors to assess crew performance. In addition, we explored new statistical techniques for assessing the effectiveness of pilot instructor training. The results of our research are briefly summarized below. This summary is followed by abstracts of articles and book chapters published under this grant.

  12. The effects of Crew Resource Management (CRM) training in airline maintenance: Results following three year's experience

    Science.gov (United States)

    Taylor, J. C.; Robertson, M. M.

    1995-01-01

    An airline maintenance department undertook a CRM training program to change its safety and operating culture. In 2 1/2 years this airline trained 2200 management staff and salaried professionals. Participants completed attitude surveys immediately before and after the training, as well as two months, six months, and one year afterward. On-site interviews were conducted to test and confirm the survey results. Comparing managers' attitudes immediately after their training with their pretraining attitudes showed significant improvement for three attitudes. A fourth attitude, assertiveness, improved significantly above the pretraining levels two months after training. The expected effect of the training on all four attitude scales did not change significantly thereafter. Participants' self-reported behaviors and interview comments confirmed their shift from passive to more active behaviors over time. Safety, efficiency, and dependability performance were measured before the onset of the training and for some 30 months afterward. Associations with subsequent performance were strongest with positive attitudes about sharing command (participation), assertiveness, and stress management when those attitudes were measured 2 and 12 months after the training. The two month follow-up survey results were especially strong and indicate that active behaviors learned from the CRM training consolidate and strengthen in the months immediately following training.

  13. Benchmarking algorithms for the solution of Collisional Radiative Model (CRM) equations.

    Science.gov (United States)

    Klapisch, Marcel; Busquet, Michel

    2007-11-01

    Elements used in ICF target designs can have many charge states in the same plasma conditions, each charge state having numerous energy levels. When LTE conditions are not met, one has to solve CRM equations for the populations of energy levels, which are necessary for opacities/emissivities, Z* etc. In case of sparse spectra, or when configuration interaction is important (open d or f shells), statistical methods[1] are insufficient. For these cases one must resort to a detailed level CRM rate generator[2]. The equations to be solved may involve tens of thousands of levels. The system is by nature ill conditioned. We show that some classical methods do not converge. Improvements of the latter will be compared with new algorithms[3] with respect to performance, robustness, and accuracy. [1] A Bar-Shalom, J Oreg, and M Klapisch, J. Q. S. R. T.,65, 43 (2000). [2] M Klapisch, M Busquet and A. Bar-Shalom, Proceedings of APIP'07, AIP series (to be published). [3] M Klapisch and M Busquet, High Ener. Density Phys. 3,143 (2007)

  14. Modulation of integrin-linked kinase nucleo-cytoplasmic shuttling by ILKAP and CRM1.

    Science.gov (United States)

    Nakrieko, Kerry-Ann; Vespa, Alisa; Mason, David; Irvine, Timothy S; D'Souza, Sudhir J A; Dagnino, Lina

    2008-07-15

    Integrin-linked kinase (ILK) plays key roles in a variety of cell functions, including cell proliferation, adhesion and migration. Within the cell, ILK localizes to multiple sites, including the cytoplasm, focal adhesion complexes that mediate cell adhesion to extracellular substrates, as well as cell-cell junctions in epidermal keratinocytes. Central to understanding ILK function is the elucidation of the mechanisms that regulate its subcellular localization. We now demonstrate that ILK is imported into the nucleus through sequences in its N-terminus, via active transport mechanisms that involve nuclear pore complexes. In addition, nuclear ILK can be rapidly exported into the cytoplasm through a CRM1-dependent pathway, and its export is enhanced by the type 2C protein phosphatase ILKAP. Nuclear localization of ILK in epidermal keratinocytes is associated with increased DNA synthesis, which is sensitive to inhibition by ILKAP. Our studies demonstrate the importance for keratinocyte proliferation of ILK regulation through changes in its subcellular localization, and establish ILKAP and CRM1 as pivotal modulators of ILK subcellular distribution and activity in these cells.

  15. Rural electrification with photovoltaic solar technology using solar home system; Eletrificacao rural com tecnologia solar fotovoltaica utilizando sistemas isolados autonomos

    Energy Technology Data Exchange (ETDEWEB)

    Salviano, Carlos Jose Caldas

    1999-02-01

    The utilization of solar energy, inexhaustible on the earthly scale of time, as heat and light source, today is one of the energetics alternatives more to confront the challenges of the new millennium. Remarkable is the impulse that power generation photovoltaic has received in Brazil. In Pernambuco, state of Brazil, the CELPE - Electric Power Company of Pernambuco, already implanted more than 750 photovoltaic solar home system (95 kW installed) for power supply to rural communities far from the grid connection that come across in commercial operation since 1994. Eight configurations were studied with modifications in their components (panel, battery and charge) with the objective to evaluate the performance and the adequacy of the size these configurations. The parameters utilized for this evaluation were: solar energy diary incident on the panel plat, diary efficiency generator, output voltage on the generator and state of charge the batteries bank. A system of data acquisition automated was fined to measure in real conditions the function of each components, the following parameters: solar radiation incident and temperature on the photovoltaic generator, voltage and generator current, batteries bank and charge and ambient temperature. About the configurations studied, it follows that analysis the operational of characteristics capacity and battery capacity of the SHS utilized, simulating the rural electrification conditions. It was possible to certify the adequate configurations for the load profile will be supply. (author)

  16. Sistema de recomendação de produtos utilizando mineração de dados

    Directory of Open Access Journals (Sweden)

    Cássio Alan Garcia

    2013-07-01

    Full Text Available This paper presents the study of data mining technique applied to recommender systems and the development of a computational system to indicate products to users according to their preferences and characteristics. With the use of techniques of Data Mining, Clustering and Association Rules, arising from the area of Artificial Intelligence, the developed system aims to integrate these two techniques, creating a hybrid system that provides information to generate recommendations.

  17. Um sistema para pagamentos móveis utilizando comunicação por proximidade de campo

    OpenAIRE

    Silva, Sérgio Henrique Vital de Carvalho

    2013-01-01

    A Comunicação por Proximidade de Campo do inglês Near Field Communication (NFC) e os pagamentos móveis são duas áreas em constante desenvolvimento no mercado atual. Hoje ao utilizar a carteira são encontradas cédulas de diferentes valores, moedas, cartões de débito e de crédito de um ou dois bancos, cartões fidelidade de restaurantes e recibos de compras. Mesmo que esses itens encontrados na carteira tenham um valor simbólico de utilidade, eles estão se tornando ultrapassados, como uma infini...

  18. Sistemas agroforestales como estrategia para el manejo de ecosistemas de Bosque seco Tropical en el suroccidente colombiano utilizando los SIG

    Directory of Open Access Journals (Sweden)

    Nathaly de los Ángeles Mazo

    2016-02-01

    Full Text Available The agro-forestry systems are an alternative in the management of dry tropical forest zones of intervened or degraded edges. Their benefits are based on the efficient use of resources, productivity and food security for the rural communities. To locate the most appropriate sites for these systems is a requirement in the process of agricultural extension. With this proposal, the utilization of probabilistic models integrated with geographic information systems (GIS allows identifying those potential areas in need of new technologies, similar to the identification of niches of species in biodiversity studies. In keeping with this focus, evidence and logistic regression were used to generate surfaces indicative of adequate areas to implement agro-forestry in Colombia’s southwest.

  19. Carrier priming with CRM 197 or diphtheria toxoid has a different impact on the immunogenicity of the respective glycoconjugates: biophysical and immunochemical interpretation.

    Science.gov (United States)

    Pecetta, S; Lo Surdo, P; Tontini, M; Proietti, D; Zambonelli, C; Bottomley, M J; Biagini, M; Berti, F; Costantino, P; Romano, M R

    2015-01-03

    Glycoconjugate vaccines play an enormous role in preventing infectious diseases. The main carrier proteins used in commercial conjugate vaccines are the non-toxic mutant of diphtheria toxin (CRM197), diphtheria toxoid (DT) and tetanus toxoid (TT). Modern childhood routine vaccination schedules include the administration of several vaccines simultaneously or in close sequence, increasing the concern that the repeated exposure to conjugates based on these carrier proteins might interfere with the anti-polysaccharide response. Extending previous observations we show here that priming mice with CRM197 or DT does not suppress the response to the carbohydrate moiety of CRM197 meningococcal serogroup A (MenA) conjugates, while priming with DT can suppress the response to DT-MenA conjugates. To explain these findings we made use of biophysical and immunochemical techniques applied mainly to MenA conjugates. Differential scanning calorimetry and circular dichroism data revealed that the CRM197 structure was altered by the chemical conjugation, while DT and the formaldehyde-treated form of CRM197 were less impacted, depending on the degree of glycosylation. Investigating the binding and avidity properties of IgGs induced in mice by non-conjugated carriers, we found that CRM197 induced low levels of anti-carrier antibodies, with decreased avidity for its MenA conjugates and poor binding to DT and respective MenA conjugates. In contrast, DT induced high antibody titers able to bind with comparable avidity both the protein and its conjugates but showing very low avidity for CRM197 and related conjugates. The low intrinsic immunogenicity of CRM197 as compared to DT, the structural modifications induced by glycoconjugation and detoxification processes, resulting in conformational changes in CRM197 and DT epitopes with consequent alteration of the antibody recognition and avidity, might explain the different behavior of CRM197 and DT in a carrier priming context. Copyright © 2014

  20. Effect of CRM team leader training on team performance and leadership behavior in simulated cardiac arrest scenarios: a prospective, randomized, controlled study.

    Science.gov (United States)

    Fernandez Castelao, Ezequiel; Boos, Margarete; Ringer, Christiane; Eich, Christoph; Russo, Sebastian G

    2015-07-24

    Effective team leadership in cardiopulmonary resuscitation (CPR) is well recognized as a crucial factor influencing performance. Generally, leadership training focuses on task requirements for leading as well as non-leading team members. We provided crisis resource management (CRM) training only for designated team leaders of advanced life support (ALS) trained teams. This study assessed the impact of the CRM team leader training on CPR performance and team leader verbalization. Forty-five teams of four members each were randomly assigned to one of two study groups: CRM team leader training (CRM-TL) and additional ALS-training (ALS add-on). After an initial lecture and three ALS skill training tutorials (basic life support, airway management and rhythm recognition/defibrillation) of 90-min each, one member of each team was randomly assigned to act as the team leader in the upcoming CPR simulation. Team leaders of the CRM-TL groups attended a 90-min CRM-TL training. All other participants received an additional 90-min ALS skill training. A simulated CPR scenario was videotaped and analyzed regarding no-flow time (NFT) percentage, adherence to the European Resuscitation Council 2010 ALS algorithm (ADH), and type and rate of team leader verbalizations (TLV). CRM-TL teams showed shorter, albeit statistically insignificant, NFT rates compared to ALS-Add teams (mean difference 1.34 (95% CI -2.5, 5.2), p = 0.48). ADH scores in the CRM-TL group were significantly higher (difference -6.4 (95% CI -10.3, -2.4), p = 0.002). Significantly higher TLV proportions were found for the CRM-TL group: direct orders (difference -1.82 (95% CI -2.4, -1.2), p CRM improves performance of the entire team, in particular guideline adherence and team leader behavior. Emphasis on training of team leader behavior appears to be beneficial in resuscitation and emergency medical course performance.

  1. Blastomicose do sistema nervoso

    Directory of Open Access Journals (Sweden)

    Horácio M. Canelas

    1951-09-01

    Full Text Available Os autores chamam a atenção sôbre os erros de diagnóstico nos casos de neuroblastomicose, seja nas formas meningoencefálicas, seja nas tumorais. São focalizadas a paracoccidioidose e a criptococose. Depois de caracterizarem clìnicamente a paracoccidioidose, acentuam a raridade das formas nervosas (1,2% dos casos dessa micose autopsiados no Departamento de Anatomia Patológica da Faculdade de Medicina da Universidade de São Paulo. Pela revisão da literatura foi verificado haver apenas 12 casos registrados. 0 caso de Casiello e Klass é o único em que o diagnóstico foi feito em vida; os demais, ou constituem achado de necropsia, ou foram inesperadamente revelados pelo exame histopatológico realizado após intervenções cirúrgicas. Os autores registram 2 casos de paracoccidioidose do sistema nervoso. No primeiro, tratava-se de meningomielorra-diculite crônica, sendo o parasito identificado no escarro; o segundo era portador de síndrome de compressão medular, cuja patogenia é discutida pelos autores, tendo sido a etiologia paracoccidióidica comprovada pelo exame da polpa e biópsia ganglionares. Considerações clínicas sôbre a criptococose precedem o relato de um caso de meningoencefalomielite subaguda, no qual fôra feito em vida o diagnóstico de paracoccidioidose, pelo exame micológico do liqüido cefalorraqueano; êste paciente, embora medicado com doses maciças de sulfa e tiossemicarbarsona, veio a falecer, tendo o exame anátomo-patológico revelado tratar-se, na realidade, de lesões nervosas produzidas pelo Crypíococcus neo-formans. Nos três casos era incisivo o caráter neurocirúrgico da sintomatologia. Entretanto, ante o diagnóstico de paracoccidioidose, foi instituído tratamento pelas sulfas, vacina específica e tiossemicarbarsona. Os resultados foram excelentes no caso 2, em que a terapêutica pôde ser instituída mais precocemente; melhoras também foram obtidas no caso 1. No caso 3, foram verificadas

  2. Micoses do sistema nervoso

    Directory of Open Access Journals (Sweden)

    Carlos da Silva Lacaz

    1947-03-01

    Full Text Available As micoses do sistema nervoso central não têm merecido atenção cuidadosa dos neurologistas. Elas afetam o neuraxe em diferente percentagem: a granulomatose criptocóccica (torulose é a mais freqüente, seguindo-se a actinomicose; a granulomatose paracoccidióidica só excepcionalmente determina lesões meningoencefálicas. Do ponto de vista clínico, as neuromicoses podem ser divididas em duas formas: tumorais encefalomedulares e meningíticas. Estas predominam sobre as tumorais, das quais são mais freqüentes as de localização encefálica. Não são raros os quadros mistos, meningoencetálicos. As formas tumorals encefálicas abrangem vários tipos anátomo-patológicos - abscesso, granuloma, nódulos e cistos - sendo mais comuns os dois primeiros, todos êles produzindo o quadro clinico da síndrome hipertensiva intracraniana. As formas meningomedulares, em geral, são secundárias às lesões ósseas vertebrais, sendo a actinomicose, por ser a mais osteófila, a micose que mais freqüentemente atinge a medula. Nestes casos, o quadro clínico da síndrome compressiva é o mais comum. As meninges participam do processo fúngico, na maior parte dos casos; as manifestações clínicas variam desde o simples meningismo, até as meningites purulentas e meningoencefalites graves, havendo a possibilidade de se formarem aracnoidites císticas, ependimites e bloqueios ventriculares, do aqueduto ou mesmo do canal raquidiano. O diagnóstico das micoses do sistema nervoso central é comumente um "achado de autópsia". Somente a verificação do cogumelo no líquor e o seu isolamento permitem um diagnóstico seguro. Outros dados liquóricos, quando bem interpretados com os achados clínicos e neurológicos, orientam o analista na pesquisa do agente fúngico. O quadro anátomo-patológico nada tem de caraterístico, a não ser a presença do agente parasitário e só o seu encontro firma o diagnóstico. Examinamos 25 casos de granulomatose

  3. Implementación de un servidor FTP utilizando el modelo cliente/servidor mediante el uso de sockets en lenguaje c UNIX con el fin de mejorar los tiempos de respuesta en la red

    OpenAIRE

    Murillo, Juan de Dios; Caamaño Polini, Santiago

    2016-01-01

    Este trabajo pretende evaluar la latencia en la transferencia de archivos utilizando un servidor FTP con un modelo cliente-servidor empleando una computadora con el sistema operativo Fedora para ejecutar el código del modelo cliente/servidor con sockets en lenguaje C UNIX, con el fin de simular un servidor que contiene archivos con diferentes formatos y tamaños, y medir la latencia de la transmisión al subir y descargar los archivos del servidor, usando diferentes tamaños de buffer. Con los r...

  4. Anatomía Cerebral del mono araña Ateles geoffroyi estudiada utilizando imágenes de resonancia magnética. Primer reporte: estudio comparativo con el cerebro humano Homo Sapiens

    OpenAIRE

    Chico-Ponce de León, Fernando; Platas-Neri, Diana; Muñoz-Delgado, Jairo; Santillán-Doherty, Ana-María; Arenas-Rosas, Rita; Trejo, David; Conde, Rubén; Ojeda-Flores, Rafael; Campos-Romo, Aurelio; Castro-Sierra, Eduardo; Cervantes, Juan José; Braun, Marc

    2010-01-01

    El objetivo del presente estudio cualitativo fue analizar los aspectos morfológicos de la anatomía cerebral interna utilizando imágenes de resonancia magnética (IRM) en dos especies de primates, El mono Araña (A. geoffroyi) y el humano (H. sapiens), tomando como base un estudio comparativo de las estructuras cerebrales de las dos especies, concentrándose primordialmente en el sistema límbico del cerebro del mono araña. Aunque es una especie común en el hemisferio occidental, es interesante pa...

  5. Sistemas de tiempo real y sistemas distribuidos de tiempo real

    OpenAIRE

    Pesado, Patricia Mabel; Ramón, Hugo Dionisio; Boracchia, Marcos; Pasini, Ariel C.; De Vito, María Cecilia; Osella Massa, Germán Leandro; Estrebou, César Armando

    2006-01-01

    El proyecto de investigación y desarrollo en Sistemas de Software Distribuido, abarca aspectos que van desde los fundamentos del desarrollo (Técnicas de Ingeniería de Requerimientos, Metodologías de Gestión y Desarrollo de Proyectos, Técnicas de Planificación, Métricas, Normas de Calidad, Web-Systems) hasta la concepción de aplicaciones específicas orientadas a los procesos industriales (Sistemas de Planeamiento de Producción, Control Industrial en tiempo real), procesos de E-government (Voto...

  6. rhBMP-2 (ACS and CRM formulations) overcomes pseudarthrosis in a New Zealand white rabbit posterolateral fusion model.

    Science.gov (United States)

    Lawrence, James P; Waked, Walid; Gillon, Thomas J; White, Andrew P; Spock, Christopher R; Biswas, Debdut; Rosenberger, Patricia; Troiano, Nancy; Albert, Todd J; Grauer, Jonathan N

    2007-05-15

    The study design consisted of a New Zealand white rabbit model of pseudarthrosis repair. Study groups consisting of no graft, autograft, or recombinant human bone morphogenetic protein-2 (rhBMP-2) with absorbable collagen sponge (ACS) or compression resistant matrix (CRM) were evaluated. To evaluate the relative efficacy of bone graft materials (autograft, ACS, and CRM). rhBMP-2 has been shown to have a 100% fusion rate in a primary rabbit fusion model, even in the presence of nicotine, which is known to inhibit fusion. Seventy-two New Zealand white rabbits underwent posterolateral lumbar fusion with iliac crest autograft. To establish pseudarthroses, nicotine was administered to all animals. At 5 weeks, the spines were explored and all pseudarthroses were redecorticated and implanted with no graft, autograft, rhBMP-2/ACS, or rhBMP-2/CRM. At 10 weeks, fusions were assessed by manual palpation and histology. Eight rabbits (11%) were lost to complications. At 5 weeks, 66 (97%) had pseudarthroses. At 10 weeks, attempted pseudarthrosis repairs were fused in 1 of 16 of no graft rabbits (6%), 5 of 17 autograft rabbits (29%), and 31 of 31 rhBMP-2 rabbits (with ACS or CRM) (100%). Histologic analysis demonstrated more mature bone formation in the rhBMP-2 groups. The 2 rhBMP-2 formulations led to significantly higher fusion rates and histologic bone formation than no graft and autograft controls in this pseudarthrosis repair model.

  7. Reference materials characterized for impurities in uranium matrices. An overview and re-evaluation of the NBL CRM 124 series

    International Nuclear Information System (INIS)

    Buerger, S.; Mathew, K.J.; Mason, P.; Narayanan, U.

    2009-01-01

    The characterized concentrations of 24 impurity elements in New Brunswick Laboratory (NBL) Certified Reference Material (CRM) 124 were reevaluated. A provisional certificate of analysis was issued in September 1983 based upon the 'as prepared' values (gravimetric mixing). The provisional certificate does not state uncertainties for the characterized values, or estimate the degree of homogeneity. Since release of the provisional certificate of analysis various laboratories have reported analytical results for CRM 124. Based upon the reported data a re-evaluation of the characterized values with an estimate of their uncertainties was performed in this work. An assessment of the degree of homogeneity was included. The overall difference between the re-evaluated values for the 24 impurity elements and the 'as prepared' values from the provisional certificate of analysis is negligible compared to the uncertainties. Therefore, NBL will establish the 'as prepared' values as the certified values and use the derived uncertainties from this work for the uncertainties of the certified values. The traceability of the 'as prepared' values was established by the gravimetric mixing procedure employed during the preparation of the CRM. NBL further recommends a minimum sample size of 1 g of the CRM material to ensure homogeneity. Samples should be dried by heating up to 110 deg C for one hour before use. (author)

  8. Waste package degradation expert elicitation panel: Input on the corrosion of CRM alloy C-22. Revision 2

    Energy Technology Data Exchange (ETDEWEB)

    Farmer, J.C.

    1998-03-14

    The overall electrolyte concentration in the NFE environment is expected to be somewhere between 1X and saturated J-13 well water. This covers more than three orders-of-magnitude in chloride anion concentration. The pH of this solution is expected to be somewhere between 5 and 10. Exposed patches of the CRM could see this environment.

  9. Waste package degradation expert elicitation panel: Input on the corrosion of CRM alloy C-22. Revision 1

    Energy Technology Data Exchange (ETDEWEB)

    Farmer, J.C.

    1998-02-26

    The overall electrolyte concentration in the NFE environment is expected to be somewhere between 1X and saturated J-13 well water. This covers more than three orders-of-magnitude in chloride anion concentration. The pH of this solution is expected to be somewhere between 5 and 10. Exposed patches of the CRM could see this environment.

  10. Co-expression of sulphydryl oxidase and protein disulphide isomerase in Escherichia coli allows for production of soluble CRM197

    CSIR Research Space (South Africa)

    Roth, Robyn L

    2017-04-01

    Full Text Available The aim of this article is to investigate the production of soluble cross-reacting material 197 (CRM(sub197)) in Escherichia coli, a safe and effective T-cell-dependent protein carrier for polysaccharides used in the manufacture and application...

  11. Argentina-LLNL-LANL Comparative Sample Analysis on UO2 fuel pellet CRM-125A for Nuclear Forensics

    Energy Technology Data Exchange (ETDEWEB)

    Kips, R. [Lawrence Livermore National Lab. (LLNL), Livermore, CA (United States)

    2017-12-01

    The recent workshop on analytical plan development provided context and background for the next step in this engagement, i.e. a comparative sample analysis on CRM 125-A. This is a commercially available certified low-enriched uranium oxide fuel pellet material from New Brunswick National Laboratory (NBL) (see certificate in Annex 1).

  12. Nullbasic, a potent anti-HIV tat mutant, induces CRM1-dependent disruption of HIV rev trafficking.

    Directory of Open Access Journals (Sweden)

    Min-Hsuan Lin

    Full Text Available Nullbasic, a mutant of the HIV-1 Tat protein, has anti-HIV-1 activity through mechanisms that include inhibition of Rev function and redistribution of the HIV-1 Rev protein from the nucleolus to the nucleoplasm and cytoplasm. Here we investigate the mechanism of this effect for the first time, establishing that redistribution of Rev by Nullbasic is not due to direct interaction between the two proteins. Rather, Nullbasic affects subcellular localization of cellular proteins that regulate Rev trafficking. In particular, Nullbasic induced redistribution of exportin 1 (CRM1, nucleophosmin (B23 and nucleolin (C23 from the nucleolus to the nucleus when Rev was coexpressed, but never in its absence. Inhibition of the Rev:CRM1 interaction by leptomycin B or a non-interacting RevM10 mutant completely blocked redistribution of Rev by Nullbasic. Finally, Nullbasic did not inhibit importin β- or transportin 1-mediated nuclear import, suggesting that cytoplasmic accumulation of Rev was due to increased export by CRM1. Overall, our data support the conclusion that CRM1-dependent subcellular redistribution of Rev from the nucleolus by Nullbasic is not through general perturbation of either nuclear import or export. Rather, Nullbasic appears to interact with and disrupt specific components of a Rev trafficking complex required for its nucleocytoplasmic shuttling and, in particular, its nucleolar accumulation.

  13. Control del Nivel de Pulpa en un Circuito de Flotación Utilizando una Estrategia de Control Predictivo

    Directory of Open Access Journals (Sweden)

    Cristián Troncoso G.

    2017-07-01

    Full Text Available Resumen: Este trabajo presenta el diseño y resultados de la implementación de una estrategia de control predictivo para el control del nivel de pulpa de un circuito de flotación primario de una minera ubicada en la tercera región de Chile, el cual está compuesto por cinco bancos de flotación. La estrategia considera una representación de estados que modela el nivel de cada banco (utilizando un modelo de múltiples entradas y una salida, el que es obtenido mediante un procedimiento de identificación de sistemas y utiliza un filtro de Kalman como estimador de estados. Para resolver el problema de optimización que calcula la acción de control a aplicar se utiliza un optimizador basado en algoritmos genéticos. Se presentan los resultados de la estrategia de control propuesta mediante datos experimentales. Abstract: This work presents the design and implementation results of a model predictive control strategy used to control the pulp level of a Rougher flotation circuit in a mine located in the third region of Chile, which is composed by five flotation banks. The strategy considers a state space representation to model the pulp level of each bank (with a multiple input - single output model, which is obtained by a system identification procedure and uses a Kalman filter as a state estimator. To solve the optimization problem that calculates the control law, a genetic algorithm based optimization tool is used. Experimental data is used to show the results of the proposed control strategy. Palabras clave: Control predictivo basado en modelo, Identificación de sistemas y estimación de parámetros, Filtro de Kalman, Rechazo a perturbaciones, Minería, metalurgia, metales y materiales, Keywords: Model predictive control, System identification and parameter estimation, Kalman filter, Disturbance rejection, Mining, metalurgy, metals and materials

  14. Algoritmo para el cálculo de la transformada Z inversa utilizando DERIVE // Algorithm for the calculation of the transformed inverse Z using the mathematical assistant DERIVE.

    Directory of Open Access Journals (Sweden)

    D. Galán Martínez

    2000-07-01

    Full Text Available Una de las herramientas matemáticas más utilizadas en ingeniería en el estudio de los denominados sistemas de control dedatos muestreados es la transformada Z. La transformada Z como método operacional puede ser utilizada en la resoluciónde ecuaciones en diferencias finitas; las cuales formulan la dinámica de los sistemas de control de datos muestreados. Estatransformada juega un papel similar que el de la transformada de Laplace en el análisis de los sistemas de control de tiempocontinuo.El presente trabajo tiene como objetivo la confección de un programa para computadora digital, utilizando el asistentematemático DERIVE, para la determinación de la transformada Z inversa de una función algebraica racional, las cualesmodelan matemáticamente los sistemas de control de datos muestreados lineales que aparecen con mucha frecuencia en elestudio de los procesos de ingeniería.Palabras claves: Algoritmo, transformada Z, DERIVE, función algebraica racional, modelo matemático._______________________________________________________________________AbstractOne of the mathematical tools more used in engineering in the study of the denominated systems of data control samples isthe transformed Z. The transformed Z like as an operational method can be used in the resolution of equations in finitedifferences; which formulate the dynamics of the systems of data control samples. This transformed plays a similar paperthat the Laplace transformed in the analysis of the systems of control in continuous time.The present work has as objective the confection of a program for digital computer, using the mathematical assistantDERIVES, for the determination of the Z inverse transformed of a rational algebraic function, which model mathematicallythe systems of lineal data control samples that appear very frecuently in the study of the engineering processesKey words: algorithm, Z inverse transformed, Derives, Digital computer program, Rational

  15. Aplicación electrónica para el ahorro de energía eléctrica utilizando una energía alternativa

    Directory of Open Access Journals (Sweden)

    Juan Carlos Cruz-Ardila

    2013-01-01

    Full Text Available El artículo presenta un trabajo orientado a disminuir el consumo de energía eléctrica entregada por la red eléctrica convencional, a través del aprovechamiento de la energía solar fotovoltaica. Se propone el diseño de un sistema de transferencia electrónica que facilita el uso de la energía eléctrica DC proveniente del panel solar, suprimiendo de esta manera, la utilización del inversor de voltaje, comúnmente usado en este tipo de aplicaciones y que eleva el costo de utilización de la energía solar. Se da a conocer inicialmente una revisión del estado del arte, que permite contextualizar el problema resuelto a partir de una energía renovable como la fotovoltaica, destacándose que actualmente España es el país con mayor desarrollo en este tema. Luego, se muestra el desarrollo secuencial del sistema de alimentación y la transferencia electrónica, haciendo una descripción de las variables identificadas y explicación, con el uso de diagramas de flujo, del sistema embebido implementado. También se da una descripción de los dispositivos usados tal como el sensor de corriente, la regulación y la rectificación. Se muestra el esquemático de la transferencia implementada. Finalmente, se revelan los resultados y las pruebas operacionales realizadas al sistema para demostrar la funcionalidad de la aplicación electrónica en el ahorro de la energía eléctrica utilizando una energía alternativa.

  16. Nuevo criterio de complejidad utilizando una medida de eficiencia

    OpenAIRE

    Munduate del Río, Arantza; Pérez Prados, Antonio; Cano Sevilla, Francisco J.

    1995-01-01

    Centrado en el campo de los árboles de decisión, este trabajo estudia la forma de selección de un árbol óptimo entre los posibles árbo1es obtenidos a partir del análisis de un conjunto de datos, utilizando para ello una cantidad criterio que combina linealmente dos medidas de la calidad de un árbol: el error de resustitución y la eficiencia. Analizando el efecto de un proceso de poda en la cantidad criterio se obtiene una sucesión finita de subárboles rnínimos óptimamente podados del árbol má...

  17. The preparation and certification of zirconyl chloride CRM-inhouse from process result of zircon mineral

    International Nuclear Information System (INIS)

    Samin; Sajimo; Supriyanto; Isman Mulyadi T

    2015-01-01

    The preparation and certification of the zirconyl chloride certified reference material (CRM) has been carried out from the row material of the zircon mineral. The zircon mineral was processing in the Feeder with the velocity of 17 kg/hour and produced the zircon concentrate. The zircon concentrate was mixed with NaOH, NaF, Na 2 CO 3 and H 2 O. The mixture was melted in the Furnace at 750°C for 2 hours. The results of molten was pressed with aquadest and then was participated for 24 hours. The solid was separated from the filtrate, and then it was dried in the Oven at 105°C for 3 hours, those result was called sodium zirconate. Sodium zirconate was leaching with HCl, it was found the zirconyl chloride solution and then was evaporated it was found the zirconyl chloride concentrated solution. This solution was crystallized, then obtained the zirconyl chloride crystal. It was washed with ethanol, so retrieved the crystal white zirconyl chloride. The crystal white zirconyl chloride was dried in the Oven at 90°C, it was crushed with stainless steel powder and sieved to 200 mesh of the particle size. The crystal white zirconyl chloride was stirred up to homogenous in the Homogenizer. Next was treated the homogenization and the stabilisation testing with statistically method. Zirconyl chloride crystals was standardized by using standard ZrOCl 2 8 H 2 O made in E. Merck, were include the chemical compounds test with XRD Spectrometry, the composition the content of crystals and the specific gravity. From the evaluation of the homogenization and stabilisation testing, the crystal zirconyl chloride was homogeneous, stable and it was fulfil to physically behavior as CRM. Compared with the standard zirconyl chloride, ZrOCl 2 8 H 2 O, the XRD spectra and chemical composition (96,263%), the content of crystals (98,625%). and specific gravity (97,190%) of the zirconyl chloride crystal were nearly same respectively. Certificate of the parameters testing results in the CRM the

  18. Quantification of Hydroxyl Radical reactivity in the urban environment using the Comparative Reactivity Method (CRM)

    Science.gov (United States)

    Panchal, Rikesh; Monks, Paul

    2015-04-01

    Hydroxyl (OH) radicals play an important role in 'cleansing' the atmosphere of many pollutants such as, NOx, CH4 and various VOCs, through oxidation. To measure the reactivity of OH, both the sinks and sources of OH need to be quantified, and currently the overall sinks of OH seem not to be fully constrained. In order to measure the total rate loss of OH in an ambient air sample, all OH reactive species must be considered and their concentrations and reaction rate coefficients with OH known. Using the method pioneered by Sinha and Williams at the Max Plank Institute Mainz, the Comparative Reactivity Method (CRM) which directly quantifies total OH reactivity in ambient air without the need to consider the concentrations of individual species within the sample that can react with OH, has been developed and applied in a urban setting. The CRM measures the concentration of a reactive species that is present only in low concentrations in ambient air, in this case pyrrole, flowing through a reaction vessel and detected using Proton Transfer Reaction - Mass Spectrometry (PTR-MS). The poster will show a newly developed and tested PTR-TOF-MS system for CRM. The correction regime will be detailed to account for the influence of the varying humidity between ambient air and clean air on the pyrrole signal. Further, examination of the sensitivity dependence of the PTR-MS as a function of relative humidity and H3O+(H2O) (m/z=37) cluster ion allows the correction for the humidity variation, between the clean humid air entering the reaction vessel and ambient air will be shown. NO, present within ambient air, is also a potential interference and can cause recycling of OH, resulting in an overestimation of OH reactivity. Tests have been conducted on the effects of varying NO concentrations on OH reactivity and a correction factor determined for application to data when sampling ambient air. Finally, field tests in the urban environment at the University of Leicester will be shown

  19. Detailed characterization of a Comparative Reactivity Method (CRM) instrument for ambient OH reactivity measurements: experiments vs. modeling

    Science.gov (United States)

    Michoud, Vincent; Locoge, Nadine; Dusanter, Sébastien

    2015-04-01

    The Hydroxyl radical (OH) is the main daytime oxidant in the troposphere, leading to the oxidation of Volatile Organic Compounds (VOCs) and the formation of harmful pollutants such as ozone (O3) and Secondary Organic Aerosols (SOA). While OH plays a key role in tropospheric chemistry, recent studies have highlighted that there are still uncertainties associated with the OH budget, i.e the identification of sources and sinks and the quantification of production and loss rates of this radical. It has been demonstrated that ambient measurements of the total OH loss rate (also called total OH reactivity) can be used to identify and reduce these uncertainties. In this context, the Comparative Reactivity Method (CRM), developed by Sinha et al. (ACP, 2008), is a promising technique to measure total OH reactivity in ambient air and has already been used during several field campaigns. This technique relies on monitoring competitive reactions of OH with ambient trace gases and a reference compound (pyrrole) in a sampling reactor to derive ambient OH reactivity. However, this technique requires a complex data processing chain that has yet to be carefully investigated in the laboratory. In this study, we present a detailed characterization of a CRM instrument developed at Mines Douai, France. Experiments have been performed to investigate the dependence of the CRM response on humidity, ambient NOx levels, and the pyrrole-to-OH ratio inside the sampling reactor. Box modelling of the chemistry occurring in the reactor has also been performed to assess our theoretical understanding of the CRM measurement. This work shows that the CRM response is sensitive to both humidity and NOx, which can be accounted for during data processing using parameterizations depending on the pyrrole-to-OH ratio. The agreement observed between laboratory studies and model results suggests a good understanding of the chemistry occurring in the sampling reactor and gives confidence in the CRM

  20. E- Service Quality, Ease of Use, Usability and Enjoyment as Antecedents of E-CRM Performance: An Empirical Investigation in Jordan Mobile Phone Services

    Directory of Open Access Journals (Sweden)

    Khalid Al-Momani

    2012-01-01

    Full Text Available Electronic Customer relationship management performance E-CRM is a comprehensive business and marketing strategy that integrates people, process, technology and all business activities for attracting and retaining customers over the internet and mobile phone to reduce costs and increase profitability by consolidation the principles of customer loyalty. Therefore, the results of E-CRM performance are repeat purchase, word of mouth, retention, cross buying, brand loyalty and customer satisfaction. The keen competitive in the communication and mobile phone service market place and the increasing numbers of mobile phone users all over the world has influence the researchers to investigate ease of use, usability, enjoyment and e- service quality as antecedents of electronic customer relationship management performance in mobile phone services industry. 488 questionnaires have returned and analyzed. Four factors been tested to investigate the relationship with E-CRM performance. The analysis shown that e- service quality, ease of use and usability was positively significant towards E-CRM performance. Enjoyment has failed to predict E-CRM performance. This paper makes a theoretical and methodological contribution and suggestion for the managers in improving their E-CRM performance in mobile phone service industry. Key words: E-customer relationship management performance, Mobile Phone Services, e- service quality, ease of use, enjoyment and usability.Key words: relationship management, CRM