WorldWideScience

Sample records for satisfaction index online

  1. Web evaluation at the US National Institutes of Health: use of the American Customer Satisfaction Index online customer survey.

    Science.gov (United States)

    Wood, Fred B; Siegel, Elliot R; Feldman, Sue; Love, Cynthia B; Rodrigues, Dennis; Malamud, Mark; Lagana, Marie; Crafts, Jennifer

    2008-02-15

    The National Institutes of Health (NIH), US Department of Health and Human Services (HHS), realized the need to better understand its Web users in order to help assure that websites are user friendly and well designed for effective information dissemination. A trans-NIH group proposed a trans-NIH project to implement an online customer survey, known as the American Customer Satisfaction Index (ACSI) survey, on a large number of NIH websites-the first "enterprise-wide" ACSI application, and probably the largest enterprise Web evaluation of any kind, in the US government. The proposal was funded by the NIH Evaluation Set-Aside Program for two years at a cost of US $1.5 million (US $1.275 million for survey licenses for 60 websites at US $18000 per website; US $225,000 for a project evaluation contractor). The overall project objectives were to assess the value added to the participating NIH websites of using the ACSI online survey, identify any NIH-wide benefits (and limitations) of the ACSI, ascertain any new understanding about the NIH Web presence based on ACSI survey results, and evaluate the effectiveness of a trans-NIH approach to Web evaluation. This was not an experimental study and was not intended to evaluate the ACSI survey methodology, per se, or the impacts of its use on customer satisfaction with NIH websites. The evaluation methodology included baseline pre-project websites profiles; before and after email surveys of participating website teams; interviews with a representative cross-section of website staff; observations of debriefing meetings with website teams; observations at quarterly trans-NIH Web staff meetings and biweekly trans-NIH leadership team meetings; and review and analysis of secondary data. Of the original 60 NIH websites signed up, 55 implemented the ACSI survey, 42 generated sufficient data for formal reporting of survey results for their sites, and 51 completed the final project survey. A broad cross-section of websites

  2. Online Support Service Quality, Online Learning Acceptance, and Student Satisfaction

    Science.gov (United States)

    Lee, Jung-Wan

    2010-01-01

    This paper examines potential differences between Korean and American students in terms of their perception levels regarding online education support service quality, online learning acceptance, and satisfaction. Eight hundred and seventy-two samples, which were collected from students in online classes in the United States and Korea, were…

  3. Employee satisfaction analysis with human resource index

    Directory of Open Access Journals (Sweden)

    Luhur Prayogo

    2017-05-01

    Full Text Available The objective of this research is to investigate employee satisfaction in one of Indonesian busi-ness firms named BM*. The study also tries to identify different factors influencing on employee satisfaction in the firm and to give appropriate suggestion for performance improvement. Meth-odology of this research is based on a survey and a questionnaire based on Human Resource In-dex (HRI with measure 15 is used for the assessment. The results show that employee satisfac-tion of BM* was relatively high. However, some of the attributes show the HRI were low. The study gives some insight to improve the customer satisfaction.

  4. 'Online Shopping’ Customer Satisfaction and Loyalty in Norway

    OpenAIRE

    Sankaran, Pervaiz Ali and Sudha

    2010-01-01

    The primary goal of this research is to analyze the customer satisfaction and loyalty of the online customers in Norway. The theoretical framework discusses in brief about the effects of customer loyalty and retention on customer satisfaction. The study on customer satisfaction and loyalty has been done from the perspective of a firm performing online business. To understand the customer satisfaction and loyalty level of online Norwegian shoppers, we pursued with the collection of quantitativ...

  5. Personality traits and life satisfaction among online game players.

    Science.gov (United States)

    Chen, Lily Shui-Lien; Tu, Hill Hung-Jen; Wang, Edward Shih-Tse

    2008-04-01

    The DFC Intelligence predicts worldwide online game revenues will reach $9.8 billion by 2009, making online gaming a mainstream recreational activity. Understanding online game player personality traits is therefore important. This study researches the relationship between personality traits and life satisfaction in online game players. Taipei, Taiwan, is the study location, with questionnaire surveys conducted in cyber cafe shops. Multiple regression analysis studies the causal relationship between personality traits and life satisfaction in online game players. The result shows that neuroticism has significant negative influence on life satisfaction. Both openness and conscientiousness have significant positive influence on life satisfaction. Finally, implications for leisure practice and further research are discussed.

  6. Trust and Satisfaction in Online Tourism Consumption

    Directory of Open Access Journals (Sweden)

    Ana Alice Domenech Oneto

    2015-08-01

    Full Text Available Despite its growing importance, there is still a gap in the literature about the motivations and barriers involved in the e-commerce of tourism-related services and products. The central purpose of this study is to evaluate trust and its anteced-ents role in the formation of the intention of purchasing travel products and services on the Internet. Structural equations modeling performed with data from a survey of 292 previous buyers of online tourism products and services was used to test the proposed model. The results point towards significant relationships between trust and the other addressed con-structs, particularly security and satisfaction, most of which were found to significantly influence the intention to purchase tourism-related services or products online.

  7. 77 FR 61623 - Proposed Renewal of Information Collection: 1090-0007, American Customer Satisfaction Index (ACSI...

    Science.gov (United States)

    2012-10-10

    ... Satisfaction Index (ACSI) Government Customer Satisfaction Surveys AGENCY: Office of the Secretary, National... collection for the American Customer Satisfaction Index (ACSI) Government Customer Satisfaction Surveys to... [email protected] . Individuals providing comments should reference Customer Satisfaction Surveys (OMB...

  8. The relationship between leisure satisfaction and life satisfaction of adolescents concerning online games.

    Science.gov (United States)

    Wang, Edward Shih-Tse; Chen, Lily Shui-Lian; Lin, Julia Ying-Chao; Wang, Michael Chih-Hung

    2008-01-01

    Increasing evidence indicates adolescents are likely to occupy their leisure time with online games. This study investigates the influences of leisure satisfaction on life satisfaction among adolescent online gamers. The self-completed market survey questionnaire employed is comprised of two sections: the first is Internet usage frequency, while the second employs two measures-the Leisure Satisfaction Scale (LSS) and the Satisfaction with Life Scale (SWLS), Data were gathered in a medium-sized metropolitan section of north Taiwan and interviews took place at a Cyber Café. Youths (totaling 134) between the ages of 13 and 18 voluntarily participated in the research. Results revealed significant positive relationships between physiological and aesthetic dimensions of leisure satisfaction and life satisfaction. However, the educational dimension of leisure satisfaction has a significant negative influence on life satisfaction. Findings also reveal a significant negative relationship between web surfing frequency and life satisfaction in adolescents. This suggests possible explanations for these results and discusses the implications.

  9. FORESTRY COMPANY SATISFACTION TOWARDS ONLINE INFORMATION SYSTEM IMPLEMENTATION OF FOREST PRODUCT MANAGEMENT (SI-PUHH

    Directory of Open Access Journals (Sweden)

    Mangatas Simanjuntak

    2016-01-01

    Full Text Available This research was conducted with the aim 1 to analyze gaps that occurs between perception and expectations of the company implementation of SI-PUHH Online, 2 to analyze the level of satisfaction of the company implementation of SI-PUHH Online 3 Formulate a strategy to improve the quality of service implementation PUHH Information System Online. Analysis of the data used is the Importance Performance Analysis (IPA and the Customer Satisfaction Index (CSI. The results showed that there are five attributes that considered important in determining customer satisfaction. These five attributes are: 1 System Online has a server that is up to date with internet bandwidth that is large so it is not easy down and can be accessed quickly; 2 response rapid administrator/operator; 3 accurate data in accordance with entrian company; 4 There is a backup server; and 5 Officer SI-Online PUHH always willing to help. The fifth attribute is an attribute that has a high level of importance, but in its implementation or performance is still unsatisfactory. Customer Satisfaction Index (CSI on the implementation of this SIPUHH Online amounted to 72,07%, meaning that customers "satisfied" on the performance of services carried out by the Ministry of Environment and Forestry, but must maintain and improve the performance SERVQUAL PUHH Information System Online is to be able to satisfy the users company PUHH Information System Online.Keywords: SI-PUHH Online, SERVQUAL, IPA, CSI

  10. Malaysian Education Index (MEI): An Online Indexing and Repository System

    Science.gov (United States)

    Kabilan, Muhammad Kamarul; Ismail, Hairul Nizam; Yaakub, Rohizani; Yusof, Najeemah Mohd; Idros, Sharifah Noraidah Syed; Umar, Irfan Naufal; Arshad, Muhammad Rafie Mohd.; Idrus, Rosnah; Rahman, Habsah Abdul

    2010-01-01

    This "Project Sheet" describes an on-going project that is being carried out by a group of educational researchers, computer science researchers and librarians from Universiti Sains Malaysia, Penang. The Malaysian Education Index (MEI) has two main functions--(1) Online Indexing System, and (2) Online Repository System. In this brief…

  11. The Relationship between Leisure Satisfaction and Life Satisfaction of Adolescents Concerning Online Games

    Science.gov (United States)

    Wang, Edward Shih-Tse; Chen, Lily Shui-Lian; Lin, Julia Ying-Chao; Wang, Michael Chih-Hung

    2008-01-01

    Increasing evidence indicates adolescents are likely to occupy their leisure time with online games. This study investigates the influences of leisure satisfaction on life satisfaction among adolescent online gamers. The self-completed market survey questionnaire employed is comprised of two sections: the first is Internet usage frequency, while…

  12. A Predictive Study of Student Satisfaction in Online Education Programs

    Directory of Open Access Journals (Sweden)

    Yu-Chun Kuo

    2013-03-01

    Full Text Available This paper is intended to investigate the degree to which interaction and other predictors contribute to student satisfaction in online learning settings. This was a preliminary study towards a dissertation work which involved the establishment of interaction and satisfaction scales through a content validity survey. Regression analysis was performed to determine the contribution of predictor variables to student satisfaction. The effects of student background variables on predictors were explored. The results showed that learner-instructor interaction, learner-content interaction, and Internet self-efficacy were good predictors of student satisfaction while interactions among students and self-regulated learning did not contribute to student satisfaction. Learner-content interaction explained the largest unique variance in student satisfaction. Additionally, gender, class level, and time spent online per week seemed to have influence on learner-learner interaction, Internet self-efficacy, and self-regulation.

  13. 77 FR 12073 - Proposed Renewal of Information Collection: American Customer Satisfaction Index (ACSI...

    Science.gov (United States)

    2012-02-28

    ... Office of the Secretary Proposed Renewal of Information Collection: American Customer Satisfaction Index (ACSI) Government Customer Satisfaction Survey AGENCY: National Business Center, Federal Consulting... concerning the American Customer Satisfaction Index (ACSI) Government Customer Satisfaction Survey. DATES...

  14. Student Satisfaction of Online Courses for Educational Leadership

    Science.gov (United States)

    Sampson, Pauline M.; Leonard, John; Ballenger, Julia W.; Coleman, J. Craig

    2010-01-01

    This survey research was completed at a regional university to determine students' satisfaction of online courses in a principal and superintendent certification program in one educational leadership department. This study explored the students' satisfaction of course components: instruction, communication, assessment, leadership, teamwork,…

  15. Designing a Predictive Model of Student Satisfaction in Online Learning

    Science.gov (United States)

    Parahoo, Sanjai K; Santally, Mohammad Issack; Rajabalee, Yousra; Harvey, Heather Lea

    2016-01-01

    Higher education institutions consider student satisfaction to be one of the major elements in determining the quality of their programs. The objective of the study was to develop a model of student satisfaction to identify the influencers that emerged in online higher education settings. The study adopted a mixed method approach to identify…

  16. Faculty Professional Development and Student Satisfaction in Online Higher Education

    Science.gov (United States)

    Kane, Robert Todd; Shaw, Melanie; Pang, Sangho; Salley, Witt; Snider, J. Blake

    2016-01-01

    With the ever-increasing availability of online education opportunities, understanding the factors that influence online student satisfaction and success is vital to enable administrators to engage and retain this important stakeholder group. The purpose of this ex-post-facto, nonexperimental quantitative study was to investigate the impact of…

  17. Satisfaction, Challenges, and Interaction in Online Education: A Generational Comparison

    Science.gov (United States)

    Yousef, Martin C.

    2012-01-01

    Problem: Research suggests that multiple generations of students (predominantly Generation X and millennials) are concurrently enrolled in online classes and that the number of online students continues to grow. The problem investigated in this study was to identify the level of satisfaction as well as the preferences of students from Generation X…

  18. RURAL CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING IN POLLACHI TALUK

    OpenAIRE

    K Jayaprakash; A. Pavithra

    2017-01-01

    Online shopping is a recent phenomenon in electronic commerce and its definitely going to be the future of shopping in the world.  It is user friendly compare to in store shopping because consumers can just complete his requirements just with a click of mouse without leaving their home. In the present work, the researcher intended to analyze the most preferred online shopping website, factors influencing the rural customers towards online shopping and to analyze the level satisfaction of the ...

  19. Service provision, pricing, and patient satisfaction in online health communities.

    Science.gov (United States)

    Wu, Hong; Lu, Naiji

    2018-02-01

    Background The emergence of online health communities (OHCs) broadens and diversifies channels for patient-doctor interaction. In recent times, patient satisfaction has gained new attention within the context of OHCs where unique patterns are provided: a variety of services with unique attributes are available in OHCs for patients and doctors have the options of providing and pricing for different services. OHCs are given high hopes on improving medical efficiency and patient satisfaction. Knowing how these patterns in OHCs affect patient satisfaction is crucial for the development of OHCs and medical practices. An empirical research is conducted to examine the effects of provision and pricing of online services on patient satisfaction by analyzing data from 2309 doctors in a Chinese OHC. The results from this study provided empirical support, suggesting that service quantity positively influenced patient satisfaction. A non-linear correlation between service price and satisfaction was explored and results suggested an inverted U-shaped relationship. At the low price level, service price led to an increase in patient satisfaction, whereas the high price level (over 330 CNY/US$49) could have just the opposite effect. Importantly, we found that price difference between a doctor's different services significantly decreased patient satisfaction. A mediating effect was tested in post-hoc analyses, and results revealed that the impact of price difference on patient satisfaction was partially mediated by flexibility of service selection, and the mediating effect accounted for 28.6% of the total effect. Our results indicate that patient satisfaction can be improved by effectively providing and pricing services in OHCs. Specifically, doctors can offer different type services and charge within a reasonable range. Copyright © 2017 Elsevier B.V. All rights reserved.

  20. Student Satisfaction with Online Learning: Is It a Psychological Contract?

    Science.gov (United States)

    Dziuban, Charles; Moskal, Patsy; Thompson, Jessica; Kramer, Lauren; DeCantis, Genevieve; Hermsdorfer, Andrea

    2015-01-01

    The authors explore the possible relationship between student satisfaction with online learning and the theory of psychological contracts. The study incorporates latent trait models using the image analysis procedure and computation of Anderson and Rubin factors scores with contrasts for students who are satisfied, ambivalent, or dissatisfied with…

  1. NASA's online machine aided indexing system

    Science.gov (United States)

    Silvester, June P.; Genuardi, Michael T.; Klingbiel, Paul H.

    1993-01-01

    This report describes the NASA Lexical Dictionary, a machine aided indexing system used online at the National Aeronautics and Space Administration's Center for Aerospace Information (CASI). This system is comprised of a text processor that is based on the computational, non-syntactic analysis of input text, and an extensive 'knowledge base' that serves to recognize and translate text-extracted concepts. The structure and function of the various NLD system components are described in detail. Methods used for the development of the knowledge base are discussed. Particular attention is given to a statistically-based text analysis program that provides the knowledge base developer with a list of concept-specific phrases extracted from large textual corpora. Production and quality benefits resulting from the integration of machine aided indexing at CASI are discussed along with a number of secondary applications of NLD-derived systems including on-line spell checking and machine aided lexicography.

  2. Comparative Analysis of Results of Online and Offline Customer Satisfaction

    Directory of Open Access Journals (Sweden)

    Jovović Milorad

    2017-05-01

    Full Text Available The logic that customer satisfaction is the starting point of marketing and business activities is based on the assumption that customer satisfaction leads to customer loyalty, keeping in mind all of the positive effects that customer loyalty has on business success of an organization. Because of this, marketing and management theory and practice dedicate particular attention to the concepts of customer satisfaction and loyalty. In this paper we will use the surveys of customers of banking services not only to show the levels of their satisfaction and loyalty, but also to make a comparative analysis of data obtained through online and offline research. This approach was made possible because the research was carried out on a sample which was divided in two groups. All of the participants answered the questions from a unique questionnaire, however, one group took the survey via the Internet (online while data from the other group of participants was collected in the field by using printed questionnaires (offline. The findings of the comparative analysis of online and offline survey results are presented in the final part of the paper.

  3. Efficiency evaluation of customer satisfaction index in e-banking using the fuzzy data envelopment analysis

    Directory of Open Access Journals (Sweden)

    Aliyar Esmaeili

    2014-01-01

    Full Text Available E-commerce has created significant opportunities for the corporations to understand the customers’ expectations, desired values, to increase their satisfaction and to expand their market share, more efficiently. The most significant activity of e-commerce is in the field of e-banking and financial services. Customer satisfaction index is a concept introduced for evaluating of the service quality in electronic banking. Considering the relative importance of customer satisfaction in e-banking, defining scientific criteria for the assessment of mentioned index is very important. So, a scientific and efficient method is always needed. The purpose of this paper is to use the fuzzy data envelopment analysis (DEA techniques for evaluating and ranking the efficiency of online customer satisfaction index in eight economic banks in Iran. Here, we first study the fuzzy set theory and the method of traditional DEA in the same model. Next, the relationship between them were developed, which provide the fuzzy DEA model with qualitative data. The SPSS and GAMS software package were employed to analyze the data collected through questionnaires. The results show that three economic banks in terms of customer satisfaction in e-banking were located on the efficiency border and were quite efficient.

  4. Investigating The Effects Of Customer Perceptions Resulted From Online Shopping Sites On Customer Satisfaction

    OpenAIRE

    Dr. vildan ateş

    2017-01-01

    Customer satisfaction has an important role providing continuity, profitability of online shopping sites and in the development of customer loyalty. The aim of this study is to determine the effects of customer perceptions arising from online shopping sites’ on customers’ satisfaction and to reveal a customer satisfaction model related to customer perceptions. Firstly, the indicators of customer satisfaction about online shopping sites and the customer perceptions thought...

  5. 76 FR 44351 - Proposed Renewal of Information Collection: 1090-0008, American Customer Satisfaction Index (ACSI...

    Science.gov (United States)

    2011-07-25

    ... Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Survey AGENCY: National Business Center... is soliciting comments concerning the American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Survey used by numerous Federal agencies to continuously assess and improve...

  6. 76 FR 71997 - Proposed Renewal of Information Collection: 1090-0008 American Customer Satisfaction Index (ACSI...

    Science.gov (United States)

    2011-11-21

    ... Satisfaction Index (ACSI) E-Government Web Site Customer Satisfaction Surveys AGENCY: National Business [email protected] . Individuals providing comments should reference Web site Customer Satisfaction Surveys. FOR... required to obtain a benefit. Title: American Customer Satisfaction Index (ACSI) E-Government Web site...

  7. Heterogenous customer satisfaction index for evaluating university food service

    Science.gov (United States)

    Aziz, Nazrina; Zain, Zakiyah; Syarifi, Nadia Asyikin Mohammad; Klivon, Julia; Ap, Nurasiah Che; Zaki, Mahirah

    2017-11-01

    This paper aims to measure the performance of university food service based on students' perception. Two cafeterias were chosen for comparison: one located at student residential hall (Café 1) and another at the university administration centre (Café 2). By considering the components of importance and satisfaction, the Heterogeneous Customer Satisfaction Index-HCSI was computed to measure the performance of quality items in both cafeterias. Stratified sampling method was used to select 278 students and the DINESERVE instrument was used to assess customer perception on service quality. The findings show that the customer rate these two cafeterias as quite satisfied only, with the HCSI for Café 1 slightly higher than that for Café 2.

  8. Antecedents and consequences of online customer satisfaction: A holistic process perspective

    OpenAIRE

    Thi Song Hanh PHAM; Ahammad, Faisal Mohammad

    2017-01-01

    This paper examines the determinants and consequences of online customer satisfaction by considering the entire online shopping experience, based on data collected from our survey of UK consumers in 2016. We found evidence that post online purchase experiences including experiences with order fulfilment, ease of return and responsiveness of customer service are the most significant contributors to online customer satisfaction. Security assurance, customisation, ease of use, product informatio...

  9. Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

    OpenAIRE

    Dong, Jian; Li, Hongxiu; Zhang, Xianfeng

    2014-01-01

    Part 3: Digital Business; International audience; With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to classify the attributes of customer satisfaction with hotel services. The empirical data was collected via Daodao.com, the Chinese affiliated brand of online travel opinion website tripadvisor.com. Based on text mining and cont...

  10. Influence of Nursing Faculty Discussion Presence on Student Learning and Satisfaction in Online Courses.

    Science.gov (United States)

    Claywell, Lora; Wallace, Cara; Price, Jill; Reneau, Margaret; Carlson, Kathleen

    2016-01-01

    This study determined the relationships between faculty participation in online discussions with student satisfaction and perceived learning in online RN-BSN and MSN courses. Analysis of faculty participation in online courses (n = 280) demonstrated a relationship between faculty participation and student satisfaction and perceived learning. The results of this study offer guidance on the minimal faculty participation necessary in online discussions in nursing courses.

  11. Effects of Students\\' Characteristics and Locus of Control on Their Satisfaction with Online Distance Education Experience

    OpenAIRE

    Cui, Guoqiang

    2013-01-01

    Online learners bring varied learning experiences depending on their different personal characteristics and traits. This descriptive and correlational study explored students\\' online satisfaction in relation to their locus of control orientation and their personal characteristics including gender, age, ethnicity, and online learning experiences. Responses were collected from students in an online course at Virginia Tech. Descriptive statistics, Pearson correlations and Multiple Linear Regres...

  12. Using a Two-Factor Framework to Optimize Online Students' Satisfaction While Minimizing Their Dissatisfaction

    Science.gov (United States)

    Watson, Firm Faith Saint Annie

    2016-01-01

    Students' satisfaction is a very important indicator of the caliber of online courses, a learning modality which has escalated in the last decade. Satisfaction, however, is a complex construct and most related studies assume that satisfaction is the opposite of dissatisfaction. An alternative view from the area of organizational psychology was…

  13. Illustrations enhance older colorectal cancer patients’ website satisfaction and recall of online cancer information

    NARCIS (Netherlands)

    Bol, N.; Smets, E.M.A.; Eddes, E.H.; de Haes, J.C.J.M.; Loos, E.F.; van Weert, J.C.M.

    2015-01-01

    This study aims to investigate the effects of illustrations in online cancer information on older cancer patients' website satisfaction (i.e. satisfaction with the attractiveness, comprehensibility and emotional support from the website) and recall of information. In an online experiment, 174

  14. Illustrations enhance older colorectal cancer patients' website satisfaction and recall of online cancer information

    NARCIS (Netherlands)

    Bol, N.; Smets, E. M A; Eddes, E. H.; de Haes, J. C J M; Loos, E. F.|info:eu-repo/dai/nl/078758475; van Weert, J. C M

    2015-01-01

    This study aims to investigate the effects of illustrations in online cancer information on older cancer patients' website satisfaction (i.e. satisfaction with the attractiveness, comprehensibility and emotional support from the website) and recall of information. In an online experiment, 174

  15. Relating Training to Job Satisfaction: A Survey of Online Faculty Members

    Science.gov (United States)

    Hoekstra, Brian

    2014-01-01

    The purpose of this study was to determine whether training affected the job satisfaction reported by online faculty members. A convenience sample of 492 Iowa Community College Online Consortium (ICCOC) faculty members were invited to participate in a quantitative survey, and 148 responded. Overall Job Satisfaction was operationalized through the…

  16. [Job satisfaction and work ability index in nurses].

    Science.gov (United States)

    Viola, Fiorella; Larese Filon, Francesca

    2015-01-22

    Job satisfaction and work ability are important in the nursing profession to ensure good working conditions and to reduce work-related diseases and illness. Psychosocial factors such as social support and decision latitude (autonomy) could have a role in cardiovascular diseases, low back pain, injuries and sick leave. To evaluate work ability, job satisfaction, psychosocial factors and diseases in 10 departments of the Monfalcone Hospital. The Work Ability Index (WAI) questionnaire and Karasek Job Content Questionnaire with other questions related to working conditions and diseases were administered to 160 nurses working in 10 departments. The response rate was 90%. SPSS Statistic packaging was used for statistical analysis. The study population had a mean age of 41.1 ± 7 years and the majority were female (81.25%). WAI gave a rating of over 37 points (good and excellent) for 86.4%, with an average of 39.9 ± 5.9 in women and 40.6 ± 6.4 in men. The WAI differences between the departments were significant with Medicine and Surgery showing lower values (p=0.012). WAI was significantly lower in subjects with sick leave higher than 10 days per year (p=0.000) and in subjects with cardiovascular diseases (p=0.031). Our study showed very good working conditions for nurses. A follow-up of the analyzed population over time will add further information on this aspect.

  17. Research Notes ~ The Effect of Self-selection on Student Satisfaction and Performance in Online Classes

    Directory of Open Access Journals (Sweden)

    Pan G. Yatrakis

    2002-10-01

    Full Text Available This paper examines student performance, satisfaction, and retention of information in online classes as a function of student choice as to the format of instruction. Student outcomes are studied for two groups enrolled in online classes: those who were allowed to choose between an online and a ground-based format and who chose the online format voluntarily; and those who were obliged to take classes in the online format without being afforded the opportunity to choose.

  18. Facebook and romantic relationships: intimacy and couple satisfaction associated with online social network use.

    Science.gov (United States)

    Hand, Matthew M; Thomas, Donna; Buboltz, Walter C; Deemer, Eric D; Buyanjargal, Munkhsanaa

    2013-01-01

    Online social networks, such as Facebook, have gained immense popularity and potentially affect the way people build and maintain interpersonal relationships. The present study sought to examine time spent on online social networks, as it relates to intimacy and relationship satisfaction experienced in romantic relationships. Results did not find relationships between an individual's usage of online social networks and his/her perception of relationship satisfaction and intimacy. However, the study found a negative relationship between intimacy and the perception of a romantic partner's use of online social networks. This finding may allude to an attributional bias in which individuals are more likely to perceive a partner's usage as negative compared to their own usage. Additionally, it was found that intimacy mediates the relationship between online social network usage and overall relationship satisfaction, which suggests that the level of intimacy experienced in a relationship may serve as a buffer that protects the overall level of satisfaction.

  19. Emotional Intelligence, Job Satisfaction, and Students' Perceptions of the Quality of Online Adjunct Faculty

    Science.gov (United States)

    Sander, Sara K.

    2011-01-01

    This study explored the relationship between emotional intelligence and students' perceptions of quality of online adjunct faculty and the relationship between emotional intelligence and the job satisfaction of online adjunct faculty. Online adjunct faculty participants completed the Trait Emotional Intelligence Questionnaire--Short Form…

  20. Online Learning across Ethnicity and Age: A Study on Learning Interaction Participation, Perception, and Learning Satisfaction

    Science.gov (United States)

    Ke, Fengfeng; Kwak, Dean

    2013-01-01

    This mixed-method study examined whether online learning interaction participation, perception, and learning satisfaction would be consistent across varied age and ethnicity groups. Data were collected from students enrolled in 28 online courses via content analysis with online interaction transcripts, structural equation modeling with the…

  1. The Impacts of System and Human Factors on Online Learning Systems Use and Learner Satisfaction

    Science.gov (United States)

    Alshare, Khaled A.; Freeze, Ronald D.; Lane, Peggy L.; Wen, H. Joseph

    2011-01-01

    Success in an online learning environment is tied to both human and system factors. This study illuminates the unique contributions of human factors (comfort with online learning, self-management of learning, and perceived Web self-efficacy) to online learning system success, which is measured in terms of usage and satisfaction. The research model…

  2. The Use of Online Surveys to Measure Satisfaction in Job Training and Workforce Development

    Science.gov (United States)

    Schmidt, Steve; Strachota, Elaine; Conceicao, Simone

    2006-01-01

    This paper examines two empirical studies that used online surveys to collect data to measure satisfaction in job training and workforce development. A description of each study, findings related to response rate, the processes used in online survey development and implementation, as well as recommendations for the future use of online surveys…

  3. Student Satisfaction with Blended and Online Courses Based on Personality Type

    Science.gov (United States)

    Bolliger, Doris U.; Erichsen, Elizabeth Anne

    2013-01-01

    The purpose of the study was to investigate differences in perceived student satisfaction in blended and online learning environments based on personality type. A total of 72 graduate students enrolled in blended and online courses at two research universities in the United States completed an abbreviated online version of the Myers-Briggs Type…

  4. Online and official price indexes: Measuring Argentina's inflation

    OpenAIRE

    Cavallo, Alberto F.

    2013-01-01

    Prices collected from online retailers can be used to construct daily price indexes that complement official statistics. This paper studies their ability to match official inflation estimates in five Latin American countries, with a focus on Argentina, where official statistics have been heavily criticized in recent years. The data were collected between October 2007 and March 2011 from the largest supermarket in each country. In Brazil, Chile, Colombia, and Venezuela, online price indexes ap...

  5. Effects of Online Interaction and Instructor Presence on Students' Satisfaction and Success with Online Undergraduate Public Relations Courses

    Science.gov (United States)

    Moore, Jensen

    2014-01-01

    This study examined student success, failure, withdrawal, and satisfaction in online public relations courses based on instructor-student interaction, student-student interaction, and instructor presence. Student passing rates, D/F rates, withdrawal rates, and evaluations of instruction were compiled from fifty-one online PR courses run over the…

  6. Online Labour Index: Measuring the Online Gig Economy for Policy and Research

    OpenAIRE

    Kässi, Otto; Lehdonvirta, Vili

    2016-01-01

    Labour markets are thought to be in the midst of a dramatic transformation, where standard employment is increasingly supplemented or substituted by temporary gig work mediated by online platforms. Yet the scale and scope of these changes is hard to assess, because conventional labour market statistics and economic indicators are ill-suited to measuring online gig work. We present the Online Labour Index (OLI), a new economic indicator that provides the online gig economy equivalent of conven...

  7. Browse Author Index - African Journals Online (AJOL)

    African Journals Online (AJOL)

    Yashaswini, KS · Yasin, Ansar 31001 - 31100 of 32754 Items >>. African Journal of Biotechnology. ISSN: 1684-5315. AJOL African Journals Online. HOW TO USE AJOL... for Researchers · for Librarians · for Authors. OTHER RESOURCES... for Researchers · for Journals ...

  8. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Brody, Stuart · Bronner, LE · Bronner Murrison, L · Brooke, B · Brooks, A · Brouard, P · Brown, B G · Brown, C · Brown, Heather · Brown, R · Brown, R.A. · Brown, RA · Brown, RA · Brown, S 351 - 400 of 474 Items >>. ISSN: 0256-95749. AJOL African Journals Online. HOW TO USE AJOL.

  9. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Brody, Stuart · Bronner, LE · Bronner Murrison, L · Brooke, B · Brooks, A 551 - 600 of 5901 Items >>. ISSN: 0256-95749. AJOL African Journals Online. HOW TO USE AJOL... for Researchers · for Librarians · for Authors. OTHER RESOURCES... for Researchers · for Journals · for Authors ...

  10. Investigating Factors Influencing Customer Online Buying Satisfaction In Gauteng, South Africa

    OpenAIRE

    Sharon Rudansky-Kloppers

    2014-01-01

    Online shopping has increased significantly worldwide in the last few years. South Africa is no exception, but although this country has experienced an increase in online shopping, it seems to lag behind the rest of the world where this development is concerned. Research into the factors which influence customer online shopping satisfaction is thus imperative in order for South African retailers to develop the correct strategies for online sales. With this information, they can convert potent...

  11. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    García, Andrés Calderín · García, LA · García, Luis Medina · García-Almendárez, BE 151 - 200 of 1336 Items >>. ISSN: 1684-5315. AJOL African Journals Online. HOW TO USE AJOL... for Researchers · for Librarians · for Authors. OTHER RESOURCES... for Researchers · for Journals · for Authors ...

  12. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. O. Oyelami, Benjamin Oyediran · Oyeyemi, G M · Oyong, Samuel Bisong 51 - 53 of 53 Items << < 1 2. ISSN: 1596-6208. AJOL African Journals Online. HOW TO USE AJOL... for Researchers · for Librarians · for Authors · FAQ's · More about AJOL · AJOL's Partners ...

  13. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. T. Taboudjemat, N · Taboudjemat, N · Trichili, H · Troudi, N 1 - 4 of 4 Items. ISSN: 1111-0015. AJOL African Journals Online. HOW TO USE AJOL... for Researchers · for Librarians · for Authors · FAQ's · More about AJOL · AJOL's Partners · Terms and Conditions of Use ...

  14. Job Satisfaction, Organizational Commitment, and Turnover Intention of Online Teachers in the K-12 Setting

    Science.gov (United States)

    Larkin, Ingle M.; Brantley-Dias, Laurie; Lokey-Vega, Anissa

    2016-01-01

    The purpose of this study was to measure and explore factors influencing K-12 online teachers' job satisfaction, organizational commitment, and turnover intentions. Using Maslow's Hierarchy of Needs (1954), Herzberg's Two-Factor Theory of Satisfaction (1959, 1968), Meyer and Allen's measure of Organizational Commitment (1997), and Fishbein and…

  15. Using student satisfaction data to evaluate a new online accelerated nursing education program.

    Science.gov (United States)

    Gazza, Elizabeth A; Matthias, April

    2016-10-01

    As increasing numbers of students enroll in online education, institutions of higher education are responsible for delivering quality online courses and programs. Agencies that accredit institutions and programs require evidence of program quality, including student satisfaction. A large state university in the Southeastern United States transitioned an online nursing education degree completion, or Registered Nurse-to-Bachelor of Science in Nursing, program to an online accelerated format in order to meet the needs of working nurses and ultimately, increase the number of nurses prepared at the baccalaureate level. This article describes a descriptive, cross-sectional study that evaluated the effectiveness of the new online accelerated program using the quality indicator of student satisfaction. Ninety-one (32%) of the 284 students who were enrolled or had been enrolled in a course within the online accelerated degree completion program between fall 2013 session 1 and summer 2014 session participated in the study. The electronic Noel-Levitz Priorities Survey for Online Learners™ was used to measure student satisfaction with the program and associated services. Results provided insight into the students' satisfaction with the new program format and served as the basis for an interdepartmental program enhancement plan aimed at maintaining and enhancing student satisfaction and overall program quality. Findings indicated that measuring and evaluating student satisfaction can provide valuable information about the effectiveness of an online program. Recommendations for using the measurement tool in online program planning and studying student satisfaction in relation to retention and program completion were identified. Copyright © 2016 Elsevier Ltd. All rights reserved.

  16. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 251 - 300 of 1332 ... Vol 34, No 1 (2017), Determining fPAR and leaf area index of several land cover classes in the Pot River and Tsitsa River catchments of the Eastern Cape, South Africa, Abstract. Anthony R. Palmer, Andiswa Finca, Sukhmani K. Mantel, Onalenna Gwate, Zahn Münch, Lesley A. Gibson. Vol 26, No 3 ...

  17. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Djamel Merad, Camille Edie Nzi, Jean Triboulet, Sylvie Lelandais, Malik Mallem. Vol 13, No 3 (2007), Visual detection of cyanobacterial toxins by thin layer chromatology, Abstract. GA Akin-Oriola, LA Lawton. Vol 19, No 2 (2013), Water quality index estimate for Isiodu river water during dredging in Niger delta, Nigeria ...

  18. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. P. Parker, G · Patel, N · Paulin-Campbell, A · Perkinson, Jim · Phiri, IA · Phiri, Isabel Apawo · Pillay, S · Platvoet, JG · Prozesky, M 1 - 9 of 9 Items. ISSN: 1011-7601. AJOL African Journals Online. HOW TO USE AJOL... for Researchers · for Librarians · for Authors ...

  19. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Taser, F · Taskesen, F · Taskin, G · Taslidere, E · Tasliyurt, T · Taspınar, M · Tatar, N · Tavakolian, E · Taşdemir, Z · Taşkan, MM · Taştemur, Y · Tör, IH · Türkel, Y · Türker, SA · Türkmen, C · Tchidjou, HK · Tek, M · Tekin, A · Tekin, B · Tekin, M 1 - 50 of 126 Items 1 2 3 > >>. ISSN: 1119-3077. AJOL African Journals Online.

  20. A review of predictive factors of student success in and satisfaction with online learning

    Directory of Open Access Journals (Sweden)

    Heather Kauffman

    2015-08-01

    Full Text Available Students perceive online courses differently than traditional courses. Negative perceptions can lead to unfavourable learning outcomes including decreased motivation and persistence. Throughout this review, a broad range of factors that affect performance and satisfaction within the online learning environment for adult learners will be examined including learning outcomes, instructional design and learner characteristics, followed by suggestions for further research, and concluding with implications for online learning pertinent to administrators, instructors, course designers and students. Online learning may not be appropriate for every student. Identifying particular characteristics that contribute to online success versus failure may aid in predicting possible learning outcomes and save students from enrolling in online courses if this type of learning environment is not appropriate for them. Furthermore, knowing these learner attributes may assist faculty in designing quality online courses to meet students’ needs. Adequate instructional methods, support, course structure and design can facilitate student performance and satisfaction.

  1. Radiography Faculty Engaged in Online Education: Perceptions of Effectiveness, Satisfaction, and Technological Self-efficacy.

    Science.gov (United States)

    Cherry, Shirley J; Flora, Bethany H

    2017-01-01

    To assess radiography faculty perceptions of the effectiveness of online courses. An original survey instrument was created by selecting items from 3 instruments used in prior research and adding unique questions designed to elicit demographic data from faculty. The sample included a national dataset of radiography faculty members employed in Joint Review Committee on Education in Radiologic Technology-accredited programs in the United States. Findings showed that faculty perceptions of online course effectiveness are not affected significantly by faculty position, type of institution, faculty age, or years of teaching experience. Positive perceptions of the effectiveness of online courses moderately increased with years of teaching online courses, number of online courses taught in the past 5 years, and perceived competence with the use of technology. Faculty satisfaction with interaction in online courses moderately increased as the years of teaching online courses increased. However, the number of years of teaching online courses was not related to faculty satisfaction with teaching online courses or faculty satisfaction with institutional support. Online technology acceptance had a moderately positive relationship with perceived ease of use and a strong positive relationship with perceived usefulness of online technology. In addition, the use of technology-enhanced learning methods had a strong positive relationship with technological self-efficacy. Radiography faculty perceptions of the effectiveness of online courses improved with experience in teaching online courses and competence with use of technology. Perceived ease of use and perceived usefulness of online technology were related directly to online technology acceptance. Furthermore, faculty members with technological self-efficacy were more likely to use technology-enhanced learning methods in the online environment.

  2. Revised multicultural perspective index and measures of depression, life satisfaction, shyness, and self-esteem.

    Science.gov (United States)

    Mowrer, Robert R; Parker, Keesha N

    2004-12-01

    In a 2002 publication, Mowrer and McCarver reported weak but significant correlations (r =.24) between scores on the Multicultural Perspective Index and scores on Neugarten, Havighurst, and Tobin's 1961 Life Satisfaction Index-A and the Life Satisfaction Scale developed in 1985 by Diener, Emmons, Larsen, and Griffin. Using 382 undergraduate students the present study reduced the Index from 42 to 29 items based on each item's correlation with total items. An additional 104 undergraduate students then completed the modified 29-item version, Rosenberg's Self-esteem Scale, Cheek and Buss's Shyness Scale, the Self-rating Depression Scale by Zung, and the Neugarten, et al. Life Satisfaction Index-A. Scores on the modified Index were negatively correlated with those on the Depression and Shyness scales and positively correlated with scores on the Self-esteem and Life Satisfaction scales (p< .05).

  3. BOOSTING STUDENT LIFE SATISFACTION AND ENGAGEMENT TO IMPROVE ONLINE STUDENT RETENTION

    DEFF Research Database (Denmark)

    Slavensky, Henning; Hansen, Hans Jørgen; Knudsen, Mikael Bergholz

    2017-01-01

    the student life satisfaction significantly and improved the online students’ interaction with oncampus students. Today, online students take much more responsibility, as they also want the oncampus students to be successful. Conversely, on-campus students now feel more responsible in that they must ensure...

  4. Online Learning: Outcomes and Satisfaction among Underprepared Students in an Upper-Level Psychology Course

    Science.gov (United States)

    McDonough, Colleen; Roberts, Ramona Palmerio; Hummel, Jessamy

    2014-01-01

    Online learning is on the rise, but research on outcomes and student satisfaction has produced conflicting results, and systematic, targeted research on underprepared college students is generally lacking. This study compared three sections (traditional, online, and 50% hybrid) of the same upper-level psychology course, taught with identical…

  5. The Impact of Self-Regulation Strategies on Student Success and Satisfaction in an Online Course

    Science.gov (United States)

    Inan, Fethi; Yukselturk, Erman; Kurucay, Murat; Flores, Raymond

    2017-01-01

    The purpose of this study was to examine whether students' self-regulation skills impact their success and satisfaction in an online learning environment. Data was collected from one hundred and fifty-five students taking an online introductory programming course offered as a part of certification curriculum in a public university in Turkey. The…

  6. A Review of Predictive Factors of Student Success in and Satisfaction with Online Learning

    Science.gov (United States)

    Kauffman, Heather

    2015-01-01

    Students perceive online courses differently than traditional courses. Negative perceptions can lead to unfavourable learning outcomes including decreased motivation and persistence. Throughout this review, a broad range of factors that affect performance and satisfaction within the online learning environment for adult learners will be examined…

  7. A review of predictive factors of student success in and satisfaction with online learning

    OpenAIRE

    Kauffman, Heather

    2015-01-01

    Students perceive online courses differently than traditional courses. Negative perceptions can lead to unfavourable learning outcomes including decreased motivation and persistence. Throughout this review, a broad range of factors that affect performance and satisfaction within the online learning environment for adult learners will be examined including learning outcomes, instructional design and learner characteristics, followed by suggestions for further research, and concluding with impl...

  8. Online Course Delivery: An Empirical Investigation of Factors Affecting Student Satisfaction

    Science.gov (United States)

    Beqiri, Mirjeta S.; Chase, Nancy M.; Bishka, Atena

    2010-01-01

    The authors investigated potential factors impacting students' satisfaction with online course delivery using business students as participants. The findings suggest that the student who would be more satisfied with the delivery of online courses fits the following profile: graduate, married, resides more than 1 mile away from campus, and male.…

  9. Customer Satisfaction Index – as a Base for Strategic Marketing Management

    Directory of Open Access Journals (Sweden)

    Karolina Ilieska

    2013-11-01

    Full Text Available Customer satisfaction index -CSI results provide: an economic indicator of the quality of economic output; calculation of the net present value of their company’s customer base as an asset over time; information for strategic business applications; a predictor of consumer spending & corporate earnings. In this paper the focus of research is customer satisfaction index as a base for new strategic marketing management. For this purpose I have carried out a survey on representative samples of Macedonian passenger and research services quality and customer satisfaction index (CSI in the macedonian passenger transport.

  10. Assessing Relationship and Sexual Satisfaction in Adolescent Relationships Formed Online and Offline.

    Science.gov (United States)

    Blunt-Vinti, Heather D; Wheldon, Christopher; McFarlane, Mary; Brogan, Natalie; Walsh-Buhi, Eric R

    2016-01-01

    Using the Internet to meet new people is becoming more common; however, such behavior is often considered risky, particularly for adolescents. Nevertheless, adolescents are meeting people through online venues and some are forming romantic/sexual relationships. The purpose of this study was to examine the relationship and sexual satisfaction reported by teens in online- and offline-initiated relationships. Data were collected from 273 13-19 year olds visiting a publicly funded clinic through 2010 and 2011. Questions included where respondents met the partner (online vs. offline), time between meeting and first sex, how well they knew the partner, and relationship and sexual (R&S) satisfaction. Analyses consisted of descriptive statistics, t tests, and path analysis, exploring R&S satisfaction in online- and offline-initiated relationships. R&S satisfaction scores were moderate for adolescents who reported meeting partners online and in person but were statistically higher in offline-initiated relationships. There was an inverse relationship between having an online partner and both relationship and sexual satisfaction. Additionally, knowing partners for a longer period of time and feeling more knowledgeable about partners before having sex were statistically significantly related to higher R&S satisfaction. Teens in this study reported more satisfying relationships with partners met offline compared with online. Results suggest that encouraging teens to wait longer and to get to know their partner(s) better before engaging in sex may improve satisfaction with, and quality of, those relationships. These findings provide an important contribution to sexual health promotion among young people, with whom technology use is ubiquitous. Copyright © 2016 Society for Adolescent Health and Medicine. All rights reserved.

  11. MODELING THE KEY ROLE OF OVERALL SATISFACTION WITH THE ONLINE BUYING PROCESS IN DETERMINIG BEHAVIORAL LOYALTY INTENTIONS

    OpenAIRE

    Claudia ICONARU

    2012-01-01

    Overall satisfaction with the online buying process was assumed to be a strong predictor of three behavioral loyalty intentions: repurchasing online, recommending online buying to referent groups and patronizing online buying over traditional buying. These hypotheses were tested using a PLS-based structural equation modeling. The results of the analysis indicate similar and strong path coefficients between overall satisfaction and consumers’ intention to purchase online and consumers’ intenti...

  12. Customer Satisfaction Index – as a Base for Strategic Marketing Management

    OpenAIRE

    Karolina Ilieska

    2013-01-01

    Customer satisfaction index -CSI results provide: an economic indicator of the quality of economic output; calculation of the net present value of their company’s customer base as an asset over time; information for strategic business applications; a predictor of consumer spending & corporate earnings. In this paper the focus of research is customer satisfaction index as a base for new strategic marketing management. For this purpose I have carried out a survey on representative samples of Ma...

  13. Factors Influencing Virtual Patron Satisfaction with Online Library Resources and Services

    Directory of Open Access Journals (Sweden)

    Katherine Tyler

    2011-07-01

    Full Text Available College students are accessing virtual libraries whether they are on campus or learning from a distance. Academic institutions serving virtual patrons must remain focused on meeting the needs of those library users by continually examining their preferences, their searching behavior, and the information they seek. The purpose of this research was to determine if virtual patrons are satisfied with the resources and services being provided by a university’s online library. Following a web-based survey, demographic characteristics of students were analyzed to determine if any influenced students’ satisfaction. Using analysis of variance, correlation, and descriptive statistics, several demographic factors were found to influence student satisfaction with the library’s online resources: age, gender, achieved educational level, student status, and computer experience. One factor, computer experience, was found to influence student satisfaction with the library’s online services. Overall, students reported satisfaction with the university’s online library resources and services. Comments submitted to open-ended questions regarding areas for improvement to the online library provide library administrators with avenues for development to increase awareness of library services, focus improvement in navigation, and enhance student satisfaction.

  14. Complex sampling designs for the Customer Satisfaction Index estimation

    Directory of Open Access Journals (Sweden)

    Tonio Di Battista

    2013-05-01

    Full Text Available In this paper we focus on sampling designs best suited to meeting the needs of Customer Satisfaction (CS assessment with particular attention being paid to adaptive sampling which may be useful. Complex sampling designs are illustrated in order to build CS indices that may be used for inference purposes. When the phenomenon of satisfaction is rare, adaptive designs can produce gains in efficiency, relative to conventional designs, for estimating the population parameters. For such sampling design, nonlinear estimators may be used to estimate customer satisfaction indices which are generally biased and the variance estimator may not be obtained in a closed-form solution. Delta, jackknfe and bootstrap procedures are introduced in order to reduce bias and estimating variance. The paper ends up with a simulation study in order to estimate the variance of the proposed estimator.

  15. Business Student Attitudes, Experience, and Satisfaction with Online Courses

    Science.gov (United States)

    Kuzma, Ann; Kuzma, John; Thiewes, Harold

    2015-01-01

    The purpose of our study is to examine business students' perceptions of their online class experience relative to the traditional in-class experience; specifically, whether a descriptive, theoretical or analytical course would be preferred as an online or traditional course. Two hundred and ninety students enrolled in upper-level business courses…

  16. Satisfaction with Online Teaching Videos: A Quantitative Approach

    Science.gov (United States)

    Meseguer-Martinez, Angel; Ros-Galvez, Alejandro; Rosa-Garcia, Alfonso

    2017-01-01

    We analyse the factors that determine the number of clicks on the "Like" button in online teaching videos, with a sample of teaching videos in the area of Microeconomics across Spanish-speaking countries. The results show that users prefer short online teaching videos. Moreover, some features of the videos have a significant impact on…

  17. The Relationships between Academic Self-Efficacy, Computer Self-Efficacy, Prior Experience, and Satisfaction with Online Learning

    Science.gov (United States)

    Jan, Shazia K.

    2015-01-01

    This study investigated the relationships between academic self-efficacy (ASE), computer self-efficacy (CSE), prior experience, and satisfaction with online learning and explored how ASE, CSE, and satisfaction vary with age and gender. One hundred and three graduate students enrolled in purely online courses in January 2014 at a university in the…

  18. An online self-care education program to support patients after total laryngectomy : feasibility and satisfaction

    NARCIS (Netherlands)

    Cnossen, Ingrid C; van Uden-Kraan, Cornelia F; Eerenstein, Simone E J; Jansen, Femke; Witte, Birgit I; Lacko, Martin; Hardillo, José A; Honings, Jimmie; Halmos, Gyorgy B; Goedhart-Schwandt, Noortje L Q; de Bree, Remco; Leemans, C René; Leeuw, Irma M Verdonck-de

    The purpose of this study was to investigate the feasibility of an online self-care education program supporting early rehabilitation of patients after total laryngectomy (TLPs) and factors associated with satisfaction. Health care professionals (HCPs) were invited to participate and to recruit

  19. Priorities, satisfaction and treatment goals in psychosis patients: an online consumer's survey

    NARCIS (Netherlands)

    Sterk, B.; Winter van Rossum, I.; Muis, M.; de Haan, L.

    2013-01-01

    An insight into preferences, satisfaction and treatment goals of patients is important for reaching treatment alliance and may increase the success of initiated treatment. Participants from the Netherlands,with at least one psychotic episode, were asked to fill in an online questionnaire.

  20. An Examination of Relationships between Psychosocial Satisfaction Scales in an Online Student Learning Environment

    Science.gov (United States)

    Bookout, James Marshall, Jr.

    2010-01-01

    Research suggests that students who are satisfied with their learning experiences are typically successful and there is a fundamental theory that suggests if the expectations of students are achieved they will be return customers. This study examined the relationships between the psychosocial satisfaction scales in an online student learning…

  1. The Effects of Student Engagement, Student Satisfaction, and Perceived Learning in Online Learning Environments

    Science.gov (United States)

    Gray, Julie A.; DiLoreto, Melanie

    2016-01-01

    Studies have shown that course organization and structure, student engagement, learner interaction, and instructor presence have accounted for considerable variance in student satisfaction and perceived learning in online learning environments through a range of pathways, although no research to date has tested the mediational relationship…

  2. Factors Affecting Perceived Learning, Satisfaction, and Quality in the Online MBA: A Structural Equation Modeling Approach

    Science.gov (United States)

    Sebastianelli, Rose; Swift, Caroline; Tamimi, Nabil

    2015-01-01

    The authors examined how six factors related to content and interaction affect students' perceptions of learning, satisfaction, and quality in online master of business administration (MBA) courses. They developed three scale items to measure each factor. Using survey data from MBA students at a private university, the authors estimated structural…

  3. Teaching Presence Influencing Online Students' Course Satisfaction at an Institution of Higher Education

    Science.gov (United States)

    Khalid, Mohd N. M.; Quick, Don

    2016-01-01

    This paper discusses the association between online students' interaction through the Learning Management System (LMS) discussion forum and their reported course satisfaction. The participants in the study reported here were selected from several faculties in one university in Malaysia who were enrolled in at least one hybrid or fully online…

  4. Factors Affecting Satisfaction in Online Financial Transactions: a study of Brazilian home brokers

    Directory of Open Access Journals (Sweden)

    Jorge Brantes Ferreira

    2014-09-01

    Full Text Available This paper evaluated consumers’ perceptions of Brazilian Home Broker services in the online environment. Based on the model suggested by Balasubramanian, Konana and Menon (2003, the effects of relevant online consumer behavior constructs on customer satisfaction with the service were analyzed. Constructs such as perceived operational competence, willingness to trust and perceived environmental security were employed, in a model fully mediated by trust. A questionnaire with scales previously used in literature was employed to measure the relevant constructs and structural equations applied to analyze the relationships found. Results show a strong relationship between perceived environment security and perceived operational competence, indicating that trust formation precedes satisfaction in online financial services transactions within the Brazilian context.

  5. Online Technologies Self-Efficacy and Self-Regulated Learning as Predictors of Final Grade and Satisfaction in College-Level Online Courses

    Science.gov (United States)

    Puzziferro, Maria

    2008-01-01

    This study was designed to examine performance as a function of grade and course satisfaction in online undergraduate level courses, specifically students' self-efficacy for online technologies and self-regulated learning strategies. This research included a sample (N = 815) of community college students enrolled in liberal arts online courses…

  6. CSI Index Of Customer's Satisfaction Applied In The Area Of Public Transport

    Science.gov (United States)

    Poliaková, Adela

    2015-06-01

    In Western countries, the new visions are applied in quality control for an integrated public transport system. Public transport puts the customer at the centre of our decision making in achieving customer satisfaction with provided service. Sustainable surveys are kept among customers. A lot of companies are collecting huge databases containing over 30,000 voices of customers, which demonstrates the current satisfaction levels across the public transport service. Customer satisfaction with a provided service is a difficult task. In this service, the quality criteria are not clearly defined, and it is therefore difficult to define customer satisfaction. The paper introduces a possibility of CSI index application in conditions of the Slovak Republic transport area.

  7. A Quantitative Correlational Study of the Interaction between Assignment Response Times and Online Students' Final Grades and Satisfaction

    Science.gov (United States)

    Petrites, Taralynn Wells

    2017-01-01

    This quantitative correlational study included an investigation of potential factors effecting high attrition rates in postsecondary online courses. Online learner-instructor interaction was examined by assessing instructor response times (RTs), student satisfaction, and final course grades at an online two-year postsecondary institution. A sample…

  8. How People Learn in an Asynchronous Online Learning Environment: The Relationships between Graduate Students' Learning Strategies and Learning Satisfaction

    Science.gov (United States)

    Choi, Beomkyu

    2016-01-01

    The purpose of this study was to examine the relationships between learners' learning strategies and learning satisfaction in an asynchronous online learning environment. In an attempt to shed some light on how people learn in an online learning environment, one hundred and sixteen graduate students who were taking online learning courses…

  9. 1999 Transit customer satisfaction index : final report : results of survey and conclusions

    Science.gov (United States)

    2000-10-01

    The purpose of this report is to provide an overview of the results and analysis of the data collected in the 1999 Florida Transit Properties Customer Satisfaction Index project, as well as to briefly review the data sources and the weighting methodo...

  10. Attitudes, satisfaction, academic performance and online communication in processes of university training through Blended Learning

    Directory of Open Access Journals (Sweden)

    Julio CABERO ALMENARA

    2017-06-01

    Full Text Available The study has as main purpose to know attitudes, satisfaction, academic performance, and uses of online communication tools in undergraduate students that participate in Blended Learning courses. A quantitative and qualitative methodology of collection and analysis of data (questionnaires, discussion groups and analysis of online communication it was used to understand how this new training method was developed in 334 undergraduate students. Students showed to have a positive attitude toward Internet, and the method was presented as satisfactory for students, and it also increased its academic performance. Results showed that the uses that make students among discussion forums were dedicated fundamentally toward social and informal aspects.

  11. Student perceptions: Importance of and satisfaction with aspects of an online biology course

    Science.gov (United States)

    Hendry, Sheila R.

    Research of student satisfaction with various facets of an online biology course, as well as the perceived importance of these aspects, was conducted during the summer and fall 2004 semesters within a course, History of Biology, at a university in the southeastern United States. This research is based on the theory of transactional distance, which involves dialogue between the teacher and student, the physical environments of both the student and teacher, and the emotional environments of each. Student ratings of importance and satisfaction regarding aspects of convenience, grade earned/knowledge learned, emotional health, communication, and student support were collected toward the end of each semester, via the online course, using the researcher-designed Student Perceptions Survey. Statistics with repeated measures ANOVA, using an alpha of 0.05, determined differences between importance and satisfaction ratings for each of these aspects. Students perceived grade earned/knowledge learned to be the most important aspect of learning online, although it is not an aspect unique to online courses. All of the aspects included in the study were found to be at least somewhat important. Convenience was the aspect with which students were most satisfied, with students at least somewhat satisfied with the other aspects. Although convenience is an inherent strength of the online course format, instructors should be aware of how important it is to design requirements of the online class to help students acquire knowledge while allowing them to do so at their own pace. Well-structured content, prompt feedback, encouragement of quality student-instructor communication, and student support are all parts of a positive online course experience. The Student Perceptions Survey, created specifically for this research, can have substantial value both in the creation of new online courses and in the evaluation of pre-existing courses. It can provide important information that can be

  12. Comparing Mobile and Internet Adoption Factors of Loyalty and Satisfaction with Online Shopping Consumers

    OpenAIRE

    Donald L. Amoroso; Mikako Ogawa

    2013-01-01

    This research looks at the adoption of Internet and mobile applications comparing the factors that influence loyalty and satisfaction. It is the intent of this exploratory study to examine factors of adoption that are common in both Japan and the United States. After a comprehensive review of the literature, we derived a research model for and tested related hypotheses with data collected from consumers in both Japan and the United States. The authors used online shopping as the common applic...

  13. An Exploratory Study of Effective Online Learning: Assessing Satisfaction Levels of Graduate Students of Mathematics Education Associated with Human and Design Factors of an Online Course

    Directory of Open Access Journals (Sweden)

    Joohi Lee

    2014-02-01

    Full Text Available This exploratory research project investigated graduate students’ satisfaction levels with online learning associated with human (professor/instructor and instructional associate and design factors (course structure and technical aspects using a survey study. A total of 81 graduate students (master’s students who majored in math and science education enrolled in an online math methods course (Conceptual Geometry participated in this study. According to the results of this study, student satisfaction level is closely associated with clear guidelines on assignment, rubrics, and constructive feedback. In addition, student satisfaction level is related to professor’s (or course instructor’s knowledge of materials.

  14. Evaluation and Satisfaction Survey on the Interface Usability of Online Publishing Software

    Directory of Open Access Journals (Sweden)

    Ying-Jye Lee

    2014-01-01

    Full Text Available Digital publishing is one of the national key programs. Different from traditional digital publishing models, consumers could create personal digital publications with the editing program provided by businesses and combine it with web-to-print to output solid publications. Nevertheless, the usability of online publishing software is related to consumers’ acceptance or intention of product purchase. In this case, Focus Group is utilized to screen representative online publishing software (including TinTint, Photobook, and Hypo for evaluating interface usability, investigating users’ Subjective Satisfaction, and further proposing suggestions for interface modification. Learnability and the number of user errors are set as the evaluation indicators of usability. Within the evaluation indicators in Learnability, the results show that nine typical tasks, except for Storing, show significant difference between various online publishing software. Typical tasks of basic information of works, appending pictures, adjusting pictures, changing type version, and changing pages in the number of user errors reveal significant difference on distinct online publishing software. Regarding the evaluation of overall Subjective Satisfaction with interface, TinTint and Hypo outperform Photobook, and no significant difference appears between TinTint and Hypo. It is expected that the research model could be the application reference of interface development and evaluation in digital content industries.

  15. The Relationship of Perceived Organizational Support, Job Satisfaction, and Years of Online Teaching Experience to Work Engagement among Online Undergraduate Adjunct Faculty Members

    Science.gov (United States)

    Zone, Emma J.

    2013-01-01

    The rapid growth of online higher education has necessitated increased employment of adjunct faculty. Correlational analyses were implemented to determine whether a relationship exists between adjunct undergraduate faculty's perceptions of organizational support, overall job satisfaction, and online teaching experience, and their work engagement.…

  16. Factors Influencing Customer Satisfaction and E-Loyalty: Online Shopping Environment among the Young Adults

    Directory of Open Access Journals (Sweden)

    Izyan Hizza Bt. HILA LUDIN

    2014-12-01

    Full Text Available According to Internet World Stats (2012 about 60.7% of the total population in Malaysia uses the Internet and about more than 11 million people out of that number are young adults. From business and marketing perspectives, according to Nelson (2012, satisfied customers tend to share their experiences about a company or business to other people. Thus, this study aims to examine the factors influencing customer satisfaction, and how customer satisfaction subsequently affects e-loyalty towards online shopping among young adults. A convenience sampling of 193 responses were collected throughout the Klang Valley and it took about three months to complete the whole process of data collection and analyses. In addition, questionnaire survey method was used to collect data from the respondents. All the data gained were analysed by various statistical methods in Statistical Package for the Social Science (SPSS. The reliability of the data was verified via reliability analysis. Furthermore, descriptive analysis was used to describe the basic features of the data in the study; and regression analysis was adopted to test the hypothesised relationships among the variables. Findings show that only e-service quality and information quality have effects on customer’s satisfaction. It was also found that customer’s satisfaction does positively impact e-loyalty. On the other hand, the findings reveal that website design and security were insignificant towards customer’s satisfaction. Overall, the findings of this study would help marketers to formulate and implement effective online marketing strategies, as well as in the decision making process.

  17. Determination of Satisfaction Index as a tool in evaluation of CME Program

    Directory of Open Access Journals (Sweden)

    Kuldeep Singh

    2014-03-01

    Full Text Available Continuing Medical Education is an indispensable part of physician's learning. Welldesigned program based on andragogy principles can enhance learning by motivatingthe learner and providing platform to encourage self directed learning. The presentstudy aimed to explore the impact of program “NAMS-AIIMS Regional Symposiumon Sleep Medicine” in changing the behavior and attitude of participants using“Satisfaction Index” and descriptive analysis of responses as evaluation tools forprogram effectiveness. This descriptive cross sectional study captured the response ofparticipants through a pre-tested and validated questionnaire administered at the end ofsymposium. The result showed almost equal sex distribution (M: F- 27: 34 withmajority being UG students (86%. Reliability of data showed Cronbach's Alpha of0.98 indicating high reliability. Satisfaction index (SI calculated as per WHOEducational Handbook for Health Personnel showed highest satisfaction for conduciveenvironment of symposium (87.87 % followed by provision for time to seekclarifications (87.21%, provision of appropriate Learning Resource material (85.90% and handling of critical comments by organizers (85.57%. Descriptive analysisshowed majority responses as highly positive to our questionnaire with suggestions formore such activity, inclusion of clinical cases and other aspects of practical relevance.Key words : evaluation, program, satisfaction index, Kirkpatrick Model, studentsatisfaction, adult learning, Knowles Theory.

  18. Online Instructor's Use of Audio Feedback to Increase Social Presence and Student Satisfaction

    Directory of Open Access Journals (Sweden)

    Robert Trumpy

    2014-05-01

    Full Text Available This study investigates the impact of written group feedback, versus audio feedback, based upon four student satisfaction measures in the online classroom environment. Undergraduate students in the control group were provided both individual written feedback and group written feedback, while undergraduate students in the experimental treatment group were provided both individual written feedback and audio group feedback. Using a one-tailed t-test, the four student satisfaction measures were analyzed and one was found to be significant for students’ perception that the instructor seemed genuinely concerned with whether students learned. The authors believe the study, when combined with their previous research, has significant impact on understanding strategies for improving instructor effectiveness with online students. Furthermore, the authors believe this area of student satisfaction resides primarily in positive perceptions of instructors’ engagement and “social presence.” In addition, the authors believe the provision of audio feedback (either individual or group to be more time efficient, while allowing for increased instructor creativity. Finally, the use of audio feedback may be perceived as more accessible or practical by the student, rather than written feedback alone.

  19. Collaborative Online Teamwork: Exploring Students' Satisfaction and Attitudes with Google Hangouts as a Supplementary Communication Tool

    Science.gov (United States)

    He, Jinxia; Huang, Xiaoxia

    2017-01-01

    This study examined differences in student satisfaction and perceptions of online teamwork in two cohorts of an undergraduate educational technology course: one delivered fully asynchronously and the other incorporating synchronous Google Hangouts sessions in student online teamwork. Participants included 50 undergraduate students at a large…

  20. Using cognitive and affective illustrations to enhance older adults’ website satisfaction and recall of online cancer-related information

    NARCIS (Netherlands)

    Bol, N.; van Weert, J.C.M.; de Haes, H.C.J.M.; Loos, E.F.; de Heer, S.; Sikkel, D.; Smets, E.M.A.

    2014-01-01

    This study examined the effect of adding cognitive and affective illustrations to online health information (vs. text only) on older adults’ website satisfaction and recall of cancer-related information. Results of an online experiment among younger and older adults showed that illustrations

  1. Using cognitive and affective illustrations to enhance older adults’ website satisfaction and recall of online cancer-related information.

    NARCIS (Netherlands)

    Bol, R.; van Weert, J.C.M.; de Haes, J.C.J.M.; Loos, Eugène; De Heer, S,; Sikkel, D.; Smets, E.M.A.

    2014-01-01

    This study examined the effect of adding cognitive and affective illustrations to online health information (vs. text only) on older adults’ website satisfaction and recall of cancer-related information. Results of an online experiment among younger and older adults showed that illustrations

  2. Does a Case-Based Online Group Project Increase Students' Satisfaction with Interaction in Online Courses?

    Science.gov (United States)

    Lee, Sang Joon; Ngampornchai, Anchalee; Trail-Constant, Trudian; Abril, Andres; Srinivasan, Sandhya

    2016-01-01

    Due to the realistic, complex natures of authentic cases involved in case-based learning, the use of group work has been encouraged and expected to enhance the quality of interaction among participants and to improve students' learning experiences. The purpose of this study was to investigate whether the case-based online group work increased…

  3. Choice, perceived control, and customer satisfaction: the psychology of online service recovery.

    Science.gov (United States)

    Chang, Chia-Chi

    2008-06-01

    Service failures and consequent recoveries have been identified as critical determinants of customer retention. Therefore, effective service recovery programs warrant further exploration, particularly in the online shopping environment, where consumers can receive immediate and tangible service recovery. The results of the present study suggest that by providing a choice of recovery options, customers' sense of control is increased, as is their satisfaction with the particular recovery efforts and their overall satisfaction with the entire service experience. Also, service importance accentuated the impact of choice on perceived control. Specifically, when the service was of greater importance, giving customers a choice of recovery options augmented customers' sense of control more than when the service was of lesser importance. The implications of the findings are also discussed.

  4. Customer Satisfaction Index Model on Three Level Of Socioeconomic Status In Bogor Case Study: Customer Satisfaction on Branded Cooking Oil Product

    Directory of Open Access Journals (Sweden)

    Budi Setiawan

    2014-06-01

    Full Text Available Customer satisfaction index models have been developed in many countries, including Indonesia. Those models were commonly not focused on the socioeconomic status (SES of the customer, sothis condition could be a research gap. The aims of this research is to analyze the customer satisfaction index model of branded cooking oil product in Bogor, Indonesia based on SES established from the household monthly routine consumption. Questionnaires were used as primary data collection instrument in this study, while data analysis was carried out with variance based structural equation modeling (SEM which is also known as Partial Least Square (PLS model, and Kruskall Wallis nonparametric test. Perceived quality, perceived value and customer expectation as were significantly influencing the customer satisfaction construct in the structural model. This study also concluded that there is different level of overall customer satisfaction on the three levels of customer’s SES

  5. An online self-care education program to support patients after total laryngectomy: feasibility and satisfaction.

    Science.gov (United States)

    Cnossen, Ingrid C; van Uden-Kraan, Cornelia F; Eerenstein, Simone E J; Jansen, Femke; Witte, Birgit I; Lacko, Martin; Hardillo, José A; Honings, Jimmie; Halmos, Gyorgy B; Goedhart-Schwandt, Noortje L Q; de Bree, Remco; Leemans, C René; Verdonck-de Leeuw, Irma M

    2016-03-01

    The purpose of this study was to investigate the feasibility of an online self-care education program supporting early rehabilitation of patients after total laryngectomy (TLPs) and factors associated with satisfaction. Health care professionals (HCPs) were invited to participate and to recruit TLPs. TLPs were informed on the self-care education program "In Tune without Cords" (ITwC) after which they gained access. A study specific survey was used (at baseline T0 and postintervention T1) on TLPs' uptake. Usage, satisfaction (general impression, willingness to use, user-friendliness, satisfaction with self-care advice and strategies, Net Promoter Score (NPS)), sociodemographic, and clinical factors were analyzed. HCPs of 6 out of 9 centers (67% uptake rate) agreed to participate and recruited TLPs. In total, 55 of 75 TLPs returned informed consent and the baseline T0 survey and were provided access to ITwC (73% uptake rate). Thirty-eight of these 55 TLPs used ITwC and completed the T1 survey (69% usage rate). Most (66%) TLPs were satisfied (i.e., score ≥7 (scale 1-10) on 4 survey items) with the self-care education program (mean score 7.2, SD 1.1). NPS was positive (+5). Satisfaction with the self-care education program was significantly associated with (higher) educational level and health literacy skills (P = .004, P = .038, respectively). No significant association was found with gender, age, marital status, employment status, Internet use, Internet literacy, treatment modality, time since total laryngectomy, and quality of life. The online self-care education program ITwC supporting early rehabilitation was feasible in clinical practice. In general, TLPs were satisfied with the program.

  6. EXPLORING THE RELATIONSHIPS AMONG SOCIAL BENEFITS, ONLINE SOCIAL NETWORK DEPENDENCY, SATISFACTION, AND YOUTH’S HABIT FORMATION

    Directory of Open Access Journals (Sweden)

    Tran Van Dat

    2015-12-01

    Full Text Available Online social network is one of the biggest Internet phenomenon, which has attracted the interest of many marketers and psychologists who wanted to understand social network users’ behavior. Recognizing the lack of theoretical and empirical attention that has been given to this field, especially in Vietnam market, this study was conducted to examine the relationships among social benefits, online social network dependency, satisfaction, and youth’s habit formation in the context of Facebook. The findings of the study of 200 Facebook users indicated that the interrelationship among four factors of social benefits, online social network dependency, satisfaction, and habit formation affect each other. Indeed, dependency on online social network among the youth whose age ranged from 16 to 24 years old is significantly affected by social benefits factor and leads to the formation of habit. In addition, satisfaction plays a role in determining habitual Facebook use. This paper discusses theoretical and practical implication in marketing and psychology field.

  7. Development and Initial Validation of the Satisfaction and Recovery Index (SRI) for Measurement of Recovery from Musculoskeletal Trauma.

    Science.gov (United States)

    Walton, David M; MacDermid, Joy C; Pulickal, Mathew; Rollack, Amber; Veitch, Jennifer

    2014-01-01

    There is a need for a generic patient-reported outcome (PRO) that is patient-centric and offers sound properties for measuring the process and state of recovery from musculoskeletal trauma. This study describes the construction and initial validation of a new tool for this purpose. A prototype tool was constructed through input of academic and clinical experts and patient representatives. After evaluation of individual items, a 9-item Satisfaction and Recovery Index (SRI) was subject to psychometric evaluation drawn from classical test theory. Subjects were recruited through online and clinical populations, from those reporting pain or disability from musculoskeletal trauma. The full sample (N = 129) completed the prototype tool and a corresponding region-specific disability measure. A subsample (N = 46) also completed the Short-Form 12 version 2 (SF12vs). Of that, a second subsample (N = 29) repeated all measures 3 months later. A single factor 'health-related satisfaction' was extracted that explained 71.1% of scale variance, Cronbach's alpha = 0.95. A priori hypotheses for cross-sectional correlations with region-specific disability measures and the generic Short-form 12 component scores were supported. The SRI tool was equally responsive to change, and able to discriminate between recovered/non-recovered subjects, at a level similar to that of the region-specific measures and generally better than the SF-12 subscales. The new SRI tool, as a measure of health-related satisfaction, shows promise in this initial evaluation of its properties. It is generic, patient-centered, and shows overall measurement properties similar to that of region-specific measures while allowing the potential benefit of comparison between clinical conditions. Despite early promising results, additional properties need to be explored before the tool can be endorsed for routine clinical use.

  8. The Effects of Blended Learning and Online Learning on Academic Achievement and Learner Satisfaction

    OpenAIRE

    Usta, Ertuğrul; Ahmet MAHİROĞLU

    2008-01-01

    In this study, the effects of blended and online learning environments on students‟ academic achievement and distance education learning satisfaction was investigated by comparison. The study was carried out among 73 students who were from Group-A and Group-B of the “Planning and Evaluation in Instruction” course, a second year course in the Department of Elementary Education in Gazi University Kırsehir Faculty of Education in the academic year of 2006. Group-A was selected as the treatment g...

  9. Effects of online palliative care training on knowledge, attitude and satisfaction of primary care physicians

    Directory of Open Access Journals (Sweden)

    Agra Yolanda

    2011-05-01

    Full Text Available Abstract Background The Spanish Palliative Care Strategy recommends an intermediate level of training for primary care physicians in order to provide them with knowledge and skills. Most of the training involves face-to-face courses but increasing pressures on physicians have resulted in fewer opportunities for provision of and attendance to this type of training. The effectiveness of on-line continuing medical education in terms of its impact on clinical practice has been scarcely studied. Its effect in relation to palliative care for primary care physicians is currently unknown, in terms of improvement in patient's quality of life and main caregiver's satisfaction. There is uncertainty too in terms of any potential benefits of asynchronous communication and interaction among on-line education participants, as well as of the effect of the learning process. The authors have developed an on-line educational model for palliative care which has been applied to primary care physicians in order to measure its effectiveness regarding knowledge, attitude towards palliative care, and physician's satisfaction in comparison with a control group. The effectiveness evaluation at 18 months and the impact on the quality of life of patients managed by the physicians, and the main caregiver's satisfaction will be addressed in a different paper. Methods Randomized controlled educational trial to compared, on a first stage, the knowledge and attitude of primary care physicians regarding palliative care for advanced cancer patients, as well as satisfaction in those who followed an on-line palliative care training program with tutorship, using a Moodle Platform vs. traditional education. Results 169 physicians were included, 85 in the intervention group and 84 in the control group, of which five were excluded. Finally 82 participants per group were analyzed. There were significant differences in favor of the intervention group, in terms of knowledge (mean 4.6; CI

  10. Effects of online palliative care training on knowledge, attitude and satisfaction of primary care physicians.

    Science.gov (United States)

    Pelayo, Marta; Cebrián, Diego; Areosa, Almudena; Agra, Yolanda; Izquierdo, Juan Vicente; Buendía, Félix

    2011-05-23

    The Spanish Palliative Care Strategy recommends an intermediate level of training for primary care physicians in order to provide them with knowledge and skills. Most of the training involves face-to-face courses but increasing pressures on physicians have resulted in fewer opportunities for provision of and attendance to this type of training. The effectiveness of on-line continuing medical education in terms of its impact on clinical practice has been scarcely studied. Its effect in relation to palliative care for primary care physicians is currently unknown, in terms of improvement in patient's quality of life and main caregiver's satisfaction. There is uncertainty too in terms of any potential benefits of asynchronous communication and interaction among on-line education participants, as well as of the effect of the learning process.The authors have developed an on-line educational model for palliative care which has been applied to primary care physicians in order to measure its effectiveness regarding knowledge, attitude towards palliative care, and physician's satisfaction in comparison with a control group.The effectiveness evaluation at 18 months and the impact on the quality of life of patients managed by the physicians, and the main caregiver's satisfaction will be addressed in a different paper. Randomized controlled educational trial to compared, on a first stage, the knowledge and attitude of primary care physicians regarding palliative care for advanced cancer patients, as well as satisfaction in those who followed an on-line palliative care training program with tutorship, using a Moodle Platform vs. traditional education. 169 physicians were included, 85 in the intervention group and 84 in the control group, of which five were excluded. Finally 82 participants per group were analyzed. There were significant differences in favor of the intervention group, in terms of knowledge (mean 4.6; CI 95%: 2.8 to 6.5 (p = 0.0001), scale range 0-33), confidence

  11. The Impact Of Self-Service Technology On Customer Satisfaction Of Online Stores

    Directory of Open Access Journals (Sweden)

    Mohammad Sedighimanesh

    2017-07-01

    Full Text Available In todays business environment which unable to meet the needs of the customer without modern technology providing quality and efficient services plays a critical role in attracting and maintain the customers. One of these attractive technologies is self-service services. Therefore in this study Expectation-confirmation model in the context of IT has been employed to investigate the effect of self-service technology on customer satisfaction. This model is widely used in the field of online technology. This is a descriptive study and The data gathering tool is two technological questionnaires self-service and customer satisfaction that were distributed among 369 people of available customers of the online store of Tehran which have an electronic symbolafter confirming the validity and reliability. The analysis of research data was performed using spss21 and Amos 21 software and structural equation modeling indicated that all model assumptions have been confirmed Conceptual model in the considered population is verified and has comprehensiveness.

  12. Online Dialogue Measurement Index – A Measurement of the Dialogic Orientation of Organizations in the Online Environment

    DEFF Research Database (Denmark)

    Romenti, Stefania; Valentini, Chiara; Murtarelli, Grazia

    dialogic communications create conflicts or bad reputations. Organizations require public relations professionals to measure the results of their communication activities including their dialogic efforts. Yet, dialogic communication measurements are scarce and often incomplete. The purpose of this study...... is to develop an Online Dialogue Measurement Index to measure online dialogue orientation. Dialogue orientation is the direction that dialogue can take based on organizational aims for promoting dialogue, the setting where dialogue takes place and the underlying conversational processes. The index is based...... and discusses the contribution of this index for theory and practice....

  13. Sexually Explicit Online Media, Body Satisfaction, and Partner Expectations Among Men who have Sex with Men: a Qualitative Study

    OpenAIRE

    Leickly, Emily; Nelson, Kimberly; Simoni, Jane

    2016-01-01

    Limited research has investigated the perceived influence of sexually explicit online media (SEOM) on body satisfaction and partner expectations of men who have sex with men (MSM). Semi-structured qualitative interviews were conducted with 16 MSM, covering the perceived influence of MSM-specific SEOM. All nine men who broached the topics of body satisfaction and partner expectations reported that MSM-specific SEOM set unreasonably high physical appearance expectations for themselves and/or th...

  14. Sexually Explicit Online Media, Body Satisfaction, and Partner Expectations Among Men who have Sex with Men: a Qualitative Study.

    Science.gov (United States)

    Leickly, Emily; Nelson, Kimberly; Simoni, Jane

    2017-09-01

    Limited research has investigated the perceived influence of sexually explicit online media (SEOM) on body satisfaction and partner expectations of men who have sex with men (MSM). Semi-structured qualitative interviews were conducted with 16 MSM, covering the perceived influence of MSM-specific SEOM. All nine men who broached the topics of body satisfaction and partner expectations reported that MSM-specific SEOM set unreasonably high physical appearance expectations for themselves and/or their potential partners. Although MSM-specific SEOM might be negatively affecting body satisfaction and partner expectations among MSM, its ubiquity may make it a useful tool to support body positivity.

  15. Constructs of Student-Centered Online Learning on Learning Satisfaction of a Diverse Online Student Body: A Structural Equation Modeling Approach

    Science.gov (United States)

    Ke, Fengfeng; Kwak, Dean

    2013-01-01

    The present study investigated the relationships between constructs of web-based student-centered learning and the learning satisfaction of a diverse online student body. Hypotheses on the constructs of student-centered learning were tested using structural equation modeling. The results indicated that five key constructs of student-centered…

  16. Consumer-Based Virtual Brand Personality (CBVBP), Customer Satisfaction and Brand Loyalty in the Online Banking Industry

    OpenAIRE

    Ong Khian Sin; Bang Ngyuen; Syed Alwi, SF

    2016-01-01

    Purpose The present research develops and tests a consumer-based virtual brand personality (CBVBP) concept by examining its sub-dimensions in the context of online banking, thus extending existing brand personality research. In addition, it examines the relationship between consumer-based virtual brand personality with customer satisfaction and brand loyalty. Design/ Methodology/ Approach A survey method was employed and data were collected from 219 online banking users in Malaysia. A ser...

  17. Grades, Student Satisfaction and Retention in Online and Face-to-Face Introductory Psychology Units: A Test of Equivalency Theory

    Science.gov (United States)

    Garratt-Reed, David; Roberts, Lynne D.; Heritage, Brody

    2016-01-01

    There has been a recent rapid growth in the number of psychology courses offered online through institutions of higher education. The American Psychological Association has highlighted the importance of ensuring the effectiveness of online psychology courses (Halonen et al., 2013). Despite this, there have been inconsistent findings regarding student grades, satisfaction, and retention in online psychology units. Equivalency Theory (Simonson, 1999; Simonson et al., 1999) posits that online and classroom-based learners will attain equivalent learning outcomes when equivalent learning experiences are provided. We present a study of an online introductory psychology unit designed to provide equivalent learning experiences to the pre-existing face-to-face version of the unit. Using quasi-experimental methods, academic performance, student feedback, and retention data from 866 Australian undergraduate psychology students were examined to assess whether the online unit developed to provide equivalent learning experiences produced comparable outcomes to the ‘traditional’ unit delivered face-to-face. Student grades did not significantly differ between modes of delivery, except for a group-work based assessment where online students performed more poorly. Student satisfaction was generally high in both modes of the unit, with group-work the key source of dissatisfaction in the online unit. The results provide partial support for Equivalency Theory. The group-work based assessment did not provide an equivalent learning experience for students in the online unit highlighting the need for further research to determine effective methods of engaging students in online group activities. Consistent with previous research, retention rates were significantly lower in the online unit, indicating the need to develop effective strategies to increase online retention rates. While this study demonstrates successes in presenting students with an equivalent learning experience, we

  18. Grades, Student Satisfaction and Retention in Online and Face-to-Face Introductory Psychology Units: A Test of Equivalency Theory.

    Science.gov (United States)

    Garratt-Reed, David; Roberts, Lynne D; Heritage, Brody

    2016-01-01

    There has been a recent rapid growth in the number of psychology courses offered online through institutions of higher education. The American Psychological Association has highlighted the importance of ensuring the effectiveness of online psychology courses (Halonen et al., 2013). Despite this, there have been inconsistent findings regarding student grades, satisfaction, and retention in online psychology units. Equivalency Theory (Simonson, 1999; Simonson et al., 1999) posits that online and classroom-based learners will attain equivalent learning outcomes when equivalent learning experiences are provided. We present a study of an online introductory psychology unit designed to provide equivalent learning experiences to the pre-existing face-to-face version of the unit. Using quasi-experimental methods, academic performance, student feedback, and retention data from 866 Australian undergraduate psychology students were examined to assess whether the online unit developed to provide equivalent learning experiences produced comparable outcomes to the 'traditional' unit delivered face-to-face. Student grades did not significantly differ between modes of delivery, except for a group-work based assessment where online students performed more poorly. Student satisfaction was generally high in both modes of the unit, with group-work the key source of dissatisfaction in the online unit. The results provide partial support for Equivalency Theory. The group-work based assessment did not provide an equivalent learning experience for students in the online unit highlighting the need for further research to determine effective methods of engaging students in online group activities. Consistent with previous research, retention rates were significantly lower in the online unit, indicating the need to develop effective strategies to increase online retention rates. While this study demonstrates successes in presenting students with an equivalent learning experience, we

  19. Determinants of Perceived Learning and Satisfaction in Online Business Courses: An Extension to Evaluate Differences between Qualitative and Quantitative Courses

    Science.gov (United States)

    Eastman, Jacqueline K.; Aviles, Maria; Hanna, Mark D.

    2017-01-01

    This study examined the determinants of perceived learning and satisfaction in online courses and the moderating effect of course type. For perceived learning outcomes, those students who perceive a higher level of interaction and those students who are satisfied will report higher levels of learning outcomes. There were significant differences…

  20. Do videos improve website satisfaction and recall of online cancer-related information in older lung cancer patients?

    NARCIS (Netherlands)

    Bol, N.; Smets, E.M.A.; Rutgers, M.M.; Burgers, J.A.; de Haes, H.C.J.M.; Loos, E.F.; van Weert, J.C.M.

    2013-01-01

    Objective This study investigated the effects of personalized audiovisual information in addition to text on website satisfaction and recall of cancer-related online information in older lung cancer patients. Methods An experiment using a 3 (condition: text only vs. text with nonpersonalized video

  1. General Satisfaction of Students in 100% Online Courses in the Department of Learning Technologies at the University of North Texas

    Science.gov (United States)

    Ahn, Byungmun

    2012-01-01

    The purpose of this study was to examine whether there are significant relationships between the general satisfaction of students and learner-content interaction, learner-instructor interaction, learner-learner interaction, and learner-technology interaction in 100% online courses. There were 310 responses from the students. This study did not use…

  2. One-to-One Support for Crisis Intervention Using Online Synchronous Instant Messaging: Evaluating Working Alliance and Client Satisfaction

    Science.gov (United States)

    Blake Buffini, Katrina; Gordon, Michael

    2015-01-01

    Young people are increasingly turning to online support, especially when traditional mental health services are not immediately available. Using a cross-sectional design, sociodemographic information and self-reported perceptions of the strength of the working alliance and client satisfaction were collected from a sample of participants (n = 78)…

  3. The Effects of Cooperative and Collaborative Strategies on Student Achievement and Satisfaction in Blended and Online Learning Environments

    Science.gov (United States)

    Nickel, Christine E.

    2010-01-01

    The purpose of this study was to examine whether cooperative versus collaborative strategies used for a group project had differential effects on students' achievement, process and solution satisfaction, value and preference for collaboration, and perceptions of community of inquiry in online and blended environments. The study sample consisted of…

  4. An Online Process Model of Second-Order Cultivation Effects: How Television Cultivates Materialism and Its Consequences for Life Satisfaction

    Science.gov (United States)

    Shrum, L. J.; Lee, Jaehoon; Burroughs, James E.; Rindfleisch, Aric

    2011-01-01

    Two studies investigated the interrelations among television viewing, materialism, and life satisfaction, and their underlying processes. Study 1 tested an online process model for television's cultivation of materialism by manipulating level of materialistic content. Viewing level influenced materialism, but only among participants who reported…

  5. Examining Student Satisfaction of Interaction in Online Learning: Analyzing Student Satisfaction Using the Community of Inquiry Framework

    Science.gov (United States)

    Bacino Thiessen, Michelle

    2015-01-01

    This qualitative study explored the experiences of an online learner at a community college. The purpose of the study was to investigate community college students' perception of online courses through an examination of their experiences with online learning. The community of inquiry theory was used as a guide to better understand the importance…

  6. If You Build It They Will Come: Satisfaction of WIC Participants With Online and Traditional In-Person Nutrition Education.

    Science.gov (United States)

    Au, Lauren E; Whaley, Shannon; Gurzo, Klara; Meza, Martha; Ritchie, Lorrene D

    2016-05-01

    To examine satisfaction with in-person group and online nutrition education and compare findings based on language preference by Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) participants. A total of 1,170 WIC participants were randomly assigned to 2 nutrition education modalities between March, 2014 and October, 2015 in Los Angeles, CA. Logistic regressions compared differences between groups in satisfaction outcomes. Participants in both education groups were highly satisfied regardless of modality of nutrition education (89% and 95%; P = .01). The online group reported a stronger preference for online education than did the in-person group (P online education (P online education. Online delivery of education can be an acceptable addition for WIC participants with online access. High-quality online education platforms represent an important avenue to promote continued satisfaction with nutrition education. Copyright © 2016 Society for Nutrition Education and Behavior. Published by Elsevier Inc. All rights reserved.

  7. Assessment of community satisfaction index of population and civil registration office in Malang municipal

    Science.gov (United States)

    Hakim, A. N.

    2017-06-01

    The demands and needs of the community will be the quality of public services in Malang increased, so that the Government of Malang as organizers and executors of public services must meet these demands. The Municipal Government in its efforts to improve public service performance, forming the regional One Stop Operator (PPTSP) with the goal will be to simplify and improve efficiency in administrative proceedings. But the existence of the one stop service is still not optimal because of the persistence of public complaints about the performance of the one stop service. This study will discuss the performance of services in service counter of Population and Civil Registration through community satisfaction index to measure the service level and the perception of satisfaction and interest to determine which variables are less optimal and need to be improved using IPA method. The results showed that the level of service at the service counter of Population and Civil Registration quite good. Meanwhile, according the results of IPA analysis, there are two important variables for the community on the performance / quality was lacking, namely the service procedure and time.

  8. Online University Students' Satisfaction and Persistence: Examining Perceived Level of Presence, Usefulness and Ease of Use as Predictors in a Structural Model

    Science.gov (United States)

    Joo, Young Ju; Lim, Kyu Yon; Kim, Eun Kyung

    2011-01-01

    Learners' satisfaction and persistence are considered critical success factors in online universities where all of the teaching and learning activities are carried out online. This study aims to investigate the structural relationships among perceived level of presence, perceived usefulness and ease of use of the online learning tools, learner…

  9. Estimation of the parameter of satisfaction with services in tourism: content analysis of online customer reviews

    Directory of Open Access Journals (Sweden)

    Kapilevich Leonid

    2016-01-01

    Full Text Available To increase the competitiveness the hotels have to satisfy their guests’ requirements, anticipate their wishes and offer new services; this is quite problematic for the hotel business. The paper considers the opportunities of employing online guest reviews to reveal the hotel ratings and attributes, significant for guests. The implementation of this research method is specified by the quality of information obtained via the internet; it is published on a voluntary basis, statements are initiated by users; moreover, consumers estimate the services and offers, having certain emotional importance for them; it allows segmenting the factors according to the level of their emotional significance. This segmentation is of utmost importance since the principal aim of the researches devoted to the assessment of the level of consumers’ satisfaction is to reveal the indicators of company activities from the position of customers’ priorities and emotional evaluations. The content analysis discovers the indicators, significant for the beach hotels customers. 90 hotels were grouped according to 16 categories. The results display that the guests responses can be used for investigating the importance of hotel attributes and determining the peculiarities of various hotel customers groups. The obtained results can be used for service package improvement and for hotel description in advertisement and reservation systems.

  10. The Effect of Online Reviews on Customer Satisfaction: An Expectation Disconfirmation Approach

    Science.gov (United States)

    Picazo-Vela, Sergio

    2010-01-01

    During the last decade online retail sales have been growing constantly. This growth has been possible due to different factors like online reviews. Online reviews have been proven successful in predicting different variables like trust and sales in online settings; however, the impact of online reviews on other variables like customer…

  11. A Case Study of Integrating Interwise: Interaction, Internet Self-Efficacy, and Satisfaction in Synchronous Online Learning Environments

    Directory of Open Access Journals (Sweden)

    Yu-Chun Kuo1, 2, 2, 3, and 4

    2014-02-01

    Full Text Available This paper reports research on the implementation of a web-based videoconferencing tool (Interwise for synchronous learning sessions on an industrial technology course offered through a university in northern Taiwan. The participants included undergraduate students from the same course offered in two different semesters. We investigated students’ perceptions of interactions with the instructor and fellow students, their confidence in utilizing the Internet (Internet self-efficacy, and the satisfaction level that students perceived throughout the learning process with Interwise. We also examined the effect of interactions and Internet self-efficacy on student satisfaction. Data collected through paper-based and online surveys were analyzed using correlation and multiple regression. The results revealed that overall, learners perceived Interwise as a tool that was moderately easy to use for synchronous learning. Learners seemed to prefer using the Interwise features, such as emotion icons, talk, or raise hand, to interact with their instructor. Learners had high confidence in gathering data or getting support through the Internet, but low confidence in resolving Internet related problems. Both learner-learner and learner-instructor interactions were significant predictors of student satisfaction, while Internet self-efficacy did not significantly contribute to satisfaction. Learner-instructor interaction was found to be the strongest predictor of student satisfaction.

  12. AN ANALYSIS ON CUSTOMER SATISFACTION, TRUST AND LOYALTY TOWARD ONLINE SHOP (A CASE STUDY OF TOKOPEDIA.COM

    Directory of Open Access Journals (Sweden)

    Ayudya Dhiranty

    2017-05-01

    Full Text Available In reference to the results of national research conducted by the Association of Internet Service Providers Indonesia (APJII in cooperation with PusKaKom UI, the number of internet users (88.1 million and its penetration (34.9% in Indonesia has gradually increased. Also, the research identifies the issues of satisfaction, trust and loyalty in online shopping. The presence of actors in e-commerce business benefits the customers to personally choose the site to shop. The strategies to keep customer satisfaction trust and loyalty on one site challenge the actors in the business. In this regard, this paper examines customer satisfaction, trust and loyalty in online shopping in reference to the Quality User Interface (UIQ, Information Quality (IQ, Perceived Security Risk (PSR and Perceived Privacy (PP variables with case studies On Tokopedia.com. The study was conducted with 211 respondents by using self-administrated questionnaires in Survey Monkey platform in Jakarta and Bogor. The data were analyzed by using Structural Equation Modeling (SEM. Thus, the results show that the variables of UIQ, IQ, PSR and PP have an influence on satisfaction and trust. The variable of satisfaction has an influence on trust. However, these variables have no direct influence on loyalty.Keywords: e-commerce, satisfaction, trust, loyalty, SEMABSTRAKHasil riset nasional yang dilakukan oleh Asosiasi Penyelenggara Jasa Internet Indonesia (APJII bekerjasama dengan PusKaKom UI, pengguna internet Indonesia (88.1 juta dan penetrasinya (34.9% mengalami peningkatan. Namun, dari riset juga ditemukan bahwa adanya isu-isu kepuasan, kepercayaan dan loyalitas dalam berebelanja online. Adanya banyak pelaku dalam bisnis ecommerce membuat konsumen memiliki keuntungan untuk memilih situs yang menjadi tempat berbelanja. Bagaimana membuat konsumen terpuaskan dan percaya sampai dengan setia pada satu situs menjadi tantangan para pelaku bisnis. Sehubungan dengan hal tersebut, tulisan ini

  13. E-Service Quality, E-Satisfaction and E-Loyalty of Online Shoppers in Business to Consumer Market; Evidence form Malaysia

    Science.gov (United States)

    Ting, Ong Soo; Ariff, Mohd Shoki Md; Zakuan, Norhayati; Sulaiman, Zuraidah; Zameri Mat Saman, Muhamad

    2016-05-01

    The growing usage of internet and online shopping in Malaysia presents a huge prospect in e-commerce market, specifically for B2C segment. As a result, electronic service quality (e-SQ), electronic satisfaction (e-Satisfaction) and electronic loyalty (e-Loyalty) become vital for online retailers to attract and retain online shoppers in this virtual environment. The association between e-SQ, e-Satisfaction and e-Loyalty should be continuously examined to cope with the advancement in information and communication technology, and the changing expectation of online shoppers. However, construct of e-SQ for online retailers in B2C market is still debatable. In this research, E-SERVQUAL was integrated with the other e-SQ scales to measure e-SQ of a prominent online retailer in Malaysia. Specifically, the e-SQ constructs are Efficiency, Privacy and Trust, Fulfilment, Responsiveness, Contact and Website Design. 390 sets of completed and usable questionnaires were gathered using online questionnaire and convenience sampling procedure. The result indicated that the five proposed dimensions of e-SQ constitute e-SQ of online retailer in B2C market. All the dimensions of e-SQ were found to have positive and significant effect on e-Satisfaction of online shoppers. Responsiveness of e-SQ had the strongest impact on e-satisfaction of online shoppers. The shoppers e-Satisfaction was positively and significantly affected their e-Loyalty towards continuous usage of online retailer's website. Managerial and theoretical implications are discussed based on the results of the study.

  14. Marital satisfaction and break-ups differ across on-line and off-line meeting venues.

    Science.gov (United States)

    Cacioppo, John T; Cacioppo, Stephanie; Gonzaga, Gian C; Ogburn, Elizabeth L; VanderWeele, Tyler J

    2013-06-18

    Marital discord is costly to children, families, and communities. The advent of the Internet, social networking, and on-line dating has affected how people meet future spouses, but little is known about the prevalence or outcomes of these marriages or the demographics of those involved. We addressed these questions in a nationally representative sample of 19,131 respondents who married between 2005 and 2012. Results indicate that more than one-third of marriages in America now begin on-line. In addition, marriages that began on-line, when compared with those that began through traditional off-line venues, were slightly less likely to result in a marital break-up (separation or divorce) and were associated with slightly higher marital satisfaction among those respondents who remained married. Demographic differences were identified between respondents who met their spouse through on-line vs. traditional off-line venues, but the findings for marital break-up and marital satisfaction remained significant after statistically controlling for these differences. These data suggest that the Internet may be altering the dynamics and outcomes of marriage itself.

  15. A Study of Customer Satisfaction on Online Trading System Application of Securities Company in Indonesia Using Servqual

    Directory of Open Access Journals (Sweden)

    Hery Hery

    2015-05-01

    Full Text Available The purpose of this study is to measure the service  quality of online trading system implemented by PT  KDB  Daewoo  Securities  Indonesia.  The study is  a part of the company  efforts to provide  the best solution  services. The study  is performed   to determine the influence of service quality  factors on the customer satisfaction by means of ServQual  method. The method takes  into account  five  independent  variables,  namely, reliability (X1 ,  responsiveness  (X2 ,  assurance  (X3 , empathy (X4 , and tangibility (X5 . Meanwhile,  the cus- tomer satisfaction is considered as the dependent variable (Y . The population of of the study  is all 67 900 online traders at the company and the sample size is 265 traders. The data are collected via questionnaires and interviews. From the study results, we conclude that the five variables have  significant  influence  on the customer  satisfaction on the online trading system application   at PT KDB Daewoo Securities Indonesia. To  improve  the customer satisfaction, the company  should prioritize the quality- related factors,  and expand  and upgrade  the existing facilities and infrastructures.

  16. Emotional Intelligence and Graduate Student Satisfaction at Online Institutions of Higher Education

    Science.gov (United States)

    Thompson, Christa

    2013-01-01

    The effect of emotional intelligence (EI) among students in education settings could prove essential to determining the needs of student satisfaction leading to retention and graduation. However, lack of research has yet to determine whether EI is an important factor of student satisfaction. The purpose of this quantitative survey study was to…

  17. A study of remote users' satisfaction with online services before and after procedural modifications.

    Science.gov (United States)

    Weller, A C

    1985-10-01

    As libraries evolve into database management centers with network capabilities, they increasingly serve users who are remotely situated from them. This paper explores some of the problems encountered by a national association library in serving the remote user. User satisfaction is evaluated, procedures are subsequently modified, and satisfaction is again measured to determine variables that affect user response to the services.

  18. Online emotional support delivered by trained volunteers: users' satisfaction and their perception of the service compared to psychotherapy.

    Science.gov (United States)

    Baumel, Amit

    2015-01-01

    Technology could answer the substantial need in human resources available for supporting those who suffer from mental illness, by providing scalable methods to train and engage non-professionals to those who need their support. 7 Cups of Tea (7COT) platform was chosen for this study, because it provides a good case study for examining this kind of solution. The aim of this paper was to provide empirical findings regarding users' satisfaction with online emotional support provided by trained volunteers and how it is perceived in comparison to psychotherapy. An online survey was conducted among a convenience sample of 7COT users. The findings showed high user satisfaction with the support provided by 7COT listeners and, on average, users who indicated to receive psychotherapy in their past marked the listeners' support to be as helpful as psychotherapy. Relating to psychotherapy and online emotional support advantages, different advantages were found. The findings suggest that receiving support from volunteers makes users feel that the support is more genuine. The paper provides preliminary evidence that people in emotional distress may find non-professionals support delivered through the use of technology to be helpful. Limitations and implications are discussed.

  19. Do videos improve website satisfaction and recall of online cancer-related information in older lung cancer patients?

    Science.gov (United States)

    Bol, Nadine; Smets, Ellen M A; Rutgers, M Mattijs; Burgers, Jacobus A; de Haes, Hanneke C J M; Loos, Eugène F; van Weert, Julia C M

    2013-09-01

    This study investigated the effects of personalized audiovisual information in addition to text on website satisfaction and recall of cancer-related online information in older lung cancer patients. An experiment using a 3 (condition: text only vs. text with nonpersonalized video vs. text with personalized video) by 2 (age patient: younger [video compared to text only. Text with personalized video also outperformed text with nonpersonalized video regarding emotional support from the website. Furthermore, text with video improved patients' recall of cancer-related information as compared to text only. Older patients recalled less information correctly than younger patients, except when we controlled for Internet use. Text with personalized audiovisual information can enhance website satisfaction and information recall. Internet use plays an important role in explaining recall of information. The results of this study can be used to develop effective health communication materials for cancer patients. Copyright © 2013 Elsevier Ireland Ltd. All rights reserved.

  20. A General Bayesian Network Approach to Analyzing Online Game Item Values and Its Influence on Consumer Satisfaction and Purchase Intention

    Science.gov (United States)

    Lee, Kun Chang; Park, Bong-Won

    Many online game users purchase game items with which to play free-to-play games. Because of a lack of research into which there is no specified framework for categorizing the values of game items, this study proposes four types of online game item values based on an analysis of literature regarding online game characteristics. It then proposes to investigate how online game users perceive satisfaction and purchase intention from the proposed four types of online game item values. Though regression analysis has been used frequently to answer this kind of research question, we propose a new approach, a General Bayesian Network (GBN), which can be performed in an understandable way without sacrificing predictive accuracy. Conventional techniques, such as regression analysis, do not provide significant explanation for this kind of problem because they are fixed to a linear structure and are limited in explaining why customers are likely to purchase game items and if they are satisfied with their purchases. In contrast, the proposed GBN provides a flexible underlying structure based on questionnaire survey data and offers robust decision support on this kind of research question by identifying its causal relationships. To illustrate the validity of GBN in solving the research question in this study, 327 valid questionnaires were analyzed using GBN with what-if and goal-seeking approaches. The experimental results were promising and meaningful in comparison with regression analysis results.

  1. A Quantitative Evaluation of Service Priorities and Satisfaction of Online University Students

    Science.gov (United States)

    Valle, Danielle Elizabeth

    2016-01-01

    As online education grows, institutions must develop and evaluate student services to meet the needs of adult online students. The university at which the study was conducted had growing online enrollment, but no systematic examination of services from the students' perspective to drive service development and improvement. This represented a gap…

  2. Students' Perceptions of Online-Learning Quality Given Comfort, Motivation, Satisfaction, and Experience

    Science.gov (United States)

    Rodriguez, Michael C.; Ooms, Ann; Montañez, Marcel

    2008-01-01

    Understanding factors in successful online course experiences can provide suggestions for instructors and students to promote improved learning experiences. A survey of 700 students regarding perceptions of online-learning quality was analyzed with a structural equation model. For students with online-learning experience, comfort with technology…

  3. Factors Contributing to Perceptions of Southeast Asian Learners Regarding Satisfaction and Quality in Online Education

    Science.gov (United States)

    Nong, Truong Duy

    2013-01-01

    Online learning, or e-learning, has become popular and grown rapidly in the past few decades, especially in higher education. In 2007, 66% of postsecondary degree-granting institutions in the United States reported offering online education. With advances in technology and the Internet, online education has the potential to reach a diverse group…

  4. Student Access to Online Interaction Technologies: The Impact on Grade Delta Variance and Student Satisfaction

    Science.gov (United States)

    Revels, Mark; Ciampa, Mark

    2012-01-01

    Online learning has significantly changed the educational landscape in recent years, offering advantages to both schools as well as students. Despite the fact that some faculty members are not supportive of online learning, researchers have demonstrated that the quality of online learning to be as effective as classroom learning. It has been…

  5. Satisfaction and Dissatisfaction: Formulating Digital Marketing Strategy for Online Faith-Based Education

    Science.gov (United States)

    Price, Kelly; Price, Julia

    2016-01-01

    When digitally marketing an online educational program, degree or course, an institution must realize the target market which it is trying to reach. However, the demographics of the online student is extremely diverse, making marketing efforts difficult. With such a demographically diverse online student population to attract, it is important to…

  6. An index-based algorithm for fast on-line query processing of latent semantic analysis.

    Directory of Open Access Journals (Sweden)

    Mingxi Zhang

    Full Text Available Latent Semantic Analysis (LSA is widely used for finding the documents whose semantic is similar to the query of keywords. Although LSA yield promising similar results, the existing LSA algorithms involve lots of unnecessary operations in similarity computation and candidate check during on-line query processing, which is expensive in terms of time cost and cannot efficiently response the query request especially when the dataset becomes large. In this paper, we study the efficiency problem of on-line query processing for LSA towards efficiently searching the similar documents to a given query. We rewrite the similarity equation of LSA combined with an intermediate value called partial similarity that is stored in a designed index called partial index. For reducing the searching space, we give an approximate form of similarity equation, and then develop an efficient algorithm for building partial index, which skips the partial similarities lower than a given threshold θ. Based on partial index, we develop an efficient algorithm called ILSA for supporting fast on-line query processing. The given query is transformed into a pseudo document vector, and the similarities between query and candidate documents are computed by accumulating the partial similarities obtained from the index nodes corresponds to non-zero entries in the pseudo document vector. Compared to the LSA algorithm, ILSA reduces the time cost of on-line query processing by pruning the candidate documents that are not promising and skipping the operations that make little contribution to similarity scores. Extensive experiments through comparison with LSA have been done, which demonstrate the efficiency and effectiveness of our proposed algorithm.

  7. Estimating occupant satisfaction of HVAC system noise using quality assessment index.

    Science.gov (United States)

    Forouharmajd, Farhad; Nassiri, Parvin; Monazzam, Mohammad R; Yazdchi, Mohammadreza

    2012-01-01

    Noise may be defined as any unwanted sound. Sound becomes noise when it is too loud, unexpected, uncontrolled, happens at the wrong time, contains unwanted pure tones or unpleasant. In addition to being annoying, loud noise can cause hearing loss, and, depending on other factors, can affect stress level, sleep patterns and heart rate. The primary object for determining subjective estimations of loudness is to present sounds to a sample of listeners under controlled conditions. In heating, ventilation and air conditioning (HVAC) systems only the ventilation fan industry (e.g., bathroom exhaust and sidewall propeller fans) uses loudness ratings. In order to find satisfaction, percent of exposure to noise is the valuable issue for the personnel who are working in these areas. The room criterion (RC) method has been defined by ANSI standard S12.2, which is based on measured levels of in HVAC systems noise in spaces and is used primarily as a diagnostic tool. The RC method consists of a family of criteria curves and a rating procedure. RC measures background noise in the building over the frequency range of 16-4000 Hz. This rating system requires determination of the mid-frequency average level and determining the perceived balance between high-frequency (HF) sound and low-frequency (LF) sound. The arithmetic average of the sound levels in the 500, 1000 and 2000 Hz octave bands is 44.6 dB; therefore, the RC 45 curve is selected as the reference for spectrum quality evaluation. The spectral deviation factors in the LF, medium-frequency sound and HF regions are 2.9, 7.5 and -2.3, respectively, giving a Quality Assessment Index (QAI) of 9.8. This concludes the QAI is useful in estimating an occupant's probable reaction when the system design does not produce optimum sound quality. Thus, a QAI between 5 and 10 dB represents a marginal situation in which acceptance by an occupant is questionable. However, when sound pressure levels in the 16 or 31.5 Hz octave bands exceed 65

  8. Estimating occupant satisfaction of HVAC system noise using quality assessment index

    Directory of Open Access Journals (Sweden)

    Farhad Forouharmajd

    2012-01-01

    Full Text Available Noise may be defined as any unwanted sound. Sound becomes noise when it is too loud, unexpected, uncontrolled, happens at the wrong time, contains unwanted pure tones or unpleasant. In addition to being annoying, loud noise can cause hearing loss, and, depending on other factors, can affect stress level, sleep patterns and heart rate. The primary object for determining subjective estimations of loudness is to present sounds to a sample of listeners under controlled conditions. In heating, ventilation and air conditioning (HVAC systems only the ventilation fan industry (e.g., bathroom exhaust and sidewall propeller fans uses loudness ratings. In order to find satisfaction, percent of exposure to noise is the valuable issue for the personnel who are working in these areas. The room criterion (RC method has been defined by ANSI standard S12.2, which is based on measured levels of in HVAC systems noise in spaces and is used primarily as a diagnostic tool. The RC method consists of a family of criteria curves and a rating procedure. RC measures background noise in the building over the frequency range of 16-4000 Hz. This rating system requires determination of the mid-frequency average level and determining the perceived balance between high-frequency (HF sound and low-frequency (LF sound. The arithmetic average of the sound levels in the 500, 1000 and 2000 Hz octave bands is 44.6 dB; therefore, the RC 45 curve is selected as the reference for spectrum quality evaluation. The spectral deviation factors in the LF, medium-frequency sound and HF regions are 2.9, 7.5 and -2.3, respectively, giving a Quality Assessment Index (QAI of 9.8. This concludes the QAI is useful in estimating an occupant′s probable reaction when the system design does not produce optimum sound quality. Thus, a QAI between 5 and 10 dB represents a marginal situation in which acceptance by an occupant is questionable. However, when sound pressure levels in the 16 or 31.5 Hz octave

  9. ANALYSIS OF FACTORS INFLUENCING TRAVEL CONSUMER SATISFACTION AS REVEALED BY ONLINE COMMUNICATION PLATFORMS

    Directory of Open Access Journals (Sweden)

    Olimpia I. BAN

    2016-08-01

    Full Text Available The objective of the present empirical study is to determine the factors influencing the tourism consumer satisfaction, as it results from the evaluations posted on virtual platforms. The communication platform chosen as study is the Romanian website Amfostacolo.ro. In this case, the travel consumer satisfaction is expressed by the score of the ratings posted on the virtual platform Amfostacolo.ro and the decision to recommend or not the unit / destination. Considering the peculiarities of the communication platform studied, the elements influencing the score indicating satisfaction there can be identified as components of tourism supply and the characteristics of the reviewer. Data processing has been carried out with ordinary least squares (OLS, structural equation modeling (confirmatory factor analysis, path analysis, cluster analisys and polytomous logistic regression. The results broadly confirm the hypotheses, namely that: the type of stay and the age of the reviewer influence the satisfaction of the consumer more than the destination and number of stars of the accommodation, the age group of the reviewer influences the destination yet it is uncertain about the influence of the variables related to the holiday (the type of stay and the number of stars of the accommodation, the meal service influences more than other attributes the consumer satisfaction and the recommendation of the reviewer is influenced by the characteristics related to his person and the holiday consumed.

  10. The Use of a Mobile Learning Management System at an Online University and Its Effect on Learning Satisfaction and Achievement

    Directory of Open Access Journals (Sweden)

    Won Sug Shin

    2015-06-01

    Full Text Available This study investigates online students’ acceptance of mobile learning and its influence on learning achievement using an information system success and extended technology acceptance model (TAM. Structural equation modeling was used to test the structure of individual, social, and systemic factors influencing mobile learning’s acceptance, and how said acceptance influences learning satisfaction and achievement. Unlike earlier TAM-related research that did not provide a broad view of technological acceptance and its impact on learning activities, the present study’s results highlight the relationship between behavioral intention/learning satisfaction and learning achievement. Additionally, this study tests the theoretical model of successful mobile learning by empirically accepting mobile learning management systems. The findings further imply that students at online universities have started to accept mobile technology as a new learning tool; consequently, its acceptance has influenced their learning achievement both directly and indirectly. These discoveries should facilitate a better understanding of students’ usage of mobile learning systems in higher education, and provide timely guidance for its development and implementation.

  11. Student Satisfaction with Blended and Online Courses Based on Personality Type / Niveau de satisfaction des étudiants dans les cours hybrides et en ligne basé sur le type de personnalité

    Directory of Open Access Journals (Sweden)

    Doris U Bolliger

    2012-11-01

    Full Text Available The purpose of the study was to investigate differences in perceived student satisfaction in blended and online learning environments based on personality type. A total of 72 graduate students enrolled in blended and online courses at two research universities in the United States completed an abbreviated online version of the Myers-Briggs Type Indicator (MBTI® and an online student satisfaction questionnaire. Overall, results indicate participants were satisfied with courses delivered in both environments. Analyses revealed several significant differences in perceived student satisfaction with certain elements in blended and online courses based on personality type. Cette étude a pour but d'examiner si la satisfaction des étudiants à l’égard d’environnements d'apprentissage hybride et en ligne varie en fonction du type de personnalité. 72 étudiants de cycle supérieur inscrits dans des cours hybrides et en ligne de deux universités de recherche américaines ont rempli en ligne une version abrégée de l'indicateur de types psychologiques de MyersBriggs (MBTI ® ainsi qu’un questionnaire mesurant le niveau de satisfaction des étudiants. Dans l'ensemble, les résultats indiquent que les participants étaient satisfaits des cours enseignés dans ces deux environnements. Les analyses ont révélé que la satisfaction des étudiants à l’égard de certains éléments des cours hybrides et en ligne varie en fonction du type de personnalité.

  12. The Effects of Technology on the Community of Inquiry and Satisfaction with Online Courses

    Science.gov (United States)

    Rubin, Beth; Fernandes, Ron; Avgerinou, Maria D.

    2013-01-01

    This paper extends the research on the Community of Inquiry (CoI) framework of understanding features of successful online learning to include the effects of the software used to support and facilitate it. This study examines how the Learning Management System (LMS) affords people the ability to take actions in an online course. A model is…

  13. BOOSTING STUDENT LIFE SATISFACTION AND ENGAGEMENT TO IMPROVE ONLINE STUDENT RETENTION

    DEFF Research Database (Denmark)

    Slavensky, Henning; Hansen, Hans Jørgen; Knudsen, Mikael Bergholz

    sure that at least one person in the team had vocational training. To enable online students to communicate with each other and the lecturers, an e-learning platform via Adobe Connect was established. At semester start, the online students attended an introductory course, where they were introduced...

  14. Should Gender Differences Be Considered When Assessing Student Satisfaction in the Online Learning Environment for Millennials?

    Science.gov (United States)

    Harvey, Heather Lea; Parahoo, Sanjai; Santally, Mohammad

    2017-01-01

    The majority of today's students in online higher education are millennials and have grown up using technology. Therefore, there is a need to determine if their expectations from online learning are different from previous contextual studies and whether or not these vary across gender. This study used a mixed method approach, using focus groups,…

  15. A randomized, controlled study of an online intervention to promote job satisfaction and well-being among physicians

    Directory of Open Access Journals (Sweden)

    Liselotte N. Dyrbye

    2016-09-01

    Full Text Available Although burnout, poor quality of life (QOL, depression, and other forms of psychological distress are common among physicians, few studies testing interventions to reduce distress have been reported. We conducted a randomized trial to determine the impact of a 10-week, individualized, online intervention on well-being among physicians (n = 290. Participants were randomized to either the intervention or control arm. Those in the intervention arm received a menu of self-directed micro-tasks once a week for 10 weeks, and were asked to select and complete one task weekly. Baseline and end-of-study questionnaires evaluating well-being (i.e., burnout, depression, QOL, fatigue and professional satisfaction (i.e., job satisfaction, work engagement, meaning in work, and satisfaction with work-life balance were administered to both arms. Overall quality of life and fatigue improved over the 10 weeks of the study for those in the intervention arm (both p < 0.01. When compared to the control arm, however, no statistically significant improvement in these dimensions of well-being was observed. At the completion of the study, those in the intervention arm were more likely to report participating in the study was worthwhile compared to those in the control arm. The findings suggest that although participants found the micro-tasks in the intervention arm worthwhile, they did not result in measurable improvements in well-being or professional satisfaction when compared to the control group. These results also highlight the critical importance of an appropriate control group in studies evaluating interventions to address physician burnout and distress.

  16. Online Finance and Economics Courses: A Comparative Study of Course Satisfaction and Outcomes across Learning Models

    Science.gov (United States)

    Wiechowski, Linda; Washburn, Terri L.

    2014-01-01

    Student learning outcomes and course satisfaction scores are two key considerations when assessing the success of any degree program. This empirical study was based upon more than 3,000 end-of-semester course evaluations collected from 171 courses in the 2010-2011 academic year. The study, conducted at a Midwestern business college, considered the…

  17. Employability of Psychology Graduates and Their Job Satisfaction in Turkey: An Online Survey

    Science.gov (United States)

    Sümer, Nebi; Helvaci, Elif; Misirlisoy, Mine

    2013-01-01

    The interest in studying psychology has dramatically increased in the recent decades in Turkey. However, only 60% of psychology graduates work in jobs related to psychology. Moreover, there is no data on employability and job distribution of psychology graduates or on their job satisfaction. In the current study, the authors' first aim was to…

  18. Consumer Satisfaction/Dissatisfaction in Apparel Online Shopping at the Product-Receiving Stage: The Effects of Brand Image and Product Performance

    OpenAIRE

    Lin, Hsiao-Ling

    2008-01-01

    Due to the success of apparel online shopping, many researchers in consumer behavior hope to extend the existing consumer behavior theories into the electronic commerce area to assist apparel marketers to develop effective marketing strategies to understand, attract, and maintain their consumers (Goldsmith & McGregor, 1999). Many apparel researchers have investigated Consumer Satisfaction/Dissatisfaction (CS/D) with online shopping (Hou, 2005; Jiang & Rosenbloom, 2005; Kim, Kim & Lennon, 2006...

  19. The effects of synchronous class sessions on students' academic achievement and levels of satisfaction in an online introduction to computers course

    Science.gov (United States)

    LeShea, Andrea Valene

    The purpose of this quasi-experimental static-group comparison study was to test the theory of transactional distance that relates the inclusion of synchronous class sessions into an online introductory computer course to students' levels of satisfaction and academic achievement at a post-secondary technical college. This study specifically looked at the effects of adding live, synchronous class sessions into an online learning environment using collaboration software such as Blackboard Collaborate and the impact that this form of live interaction had on students' overall levels of satisfaction and academic achievement with the course. A quasi-experiment using the post-test only, static-group comparison design was utilized and conducted in an introductory computer class at a local technical college. It was determined that incorporating live, synchronous class sessions into an online course did not increase students' levels of achievement, nor did it result in improved test scores. Additionally, the study revealed that there was no significant difference in students' levels of satisfaction between those taking online courses using live, synchronous methods and those experiencing traditional online methods. In light of this evidence, further research needs to be conducted to determine if students prefer a completely asynchronous online learning experience or if, when, and how they would prefer a blended approach that offers synchronous sessions as well.

  20. Advanced degree seeking students' satisfaction with online courses at UMKC--an early investigation.

    Science.gov (United States)

    Mitchell, T V; Gadbury-Amyot, C C; Bray, K K; Simmer-Beck, M

    2007-01-01

    The use of online instruction is becoming more prevalent and transcends many disciplines. Nursing has been at the forefront of health professions utilizing distance education. Nearly half of all predoctoral dental programs report use of web-based or distance delivery. Comparatively, 22% of dental hygiene programs report use of this somewhat new approach to teaching. Distance learning provides a means for increasing access to and enrollment in dental hygiene programs. Individuals who cannot physically attend courses in dental hygiene benefit from the institutions that offer web-based classes. In today's environment, more individuals seek to advance their educational needs. Advanced dental hygiene degree programs may benefit by providing distance learning. Since 2000, the University of Missouri - Kansas City (UMKC), Division of Dental Hygiene has offered its degree completion program online. Its master's degree online program has been offered since 2001. The purpose of this study is to describe the pre- and post-course graduate and degree completion students' perceptions of web-based courses offered at UMKC. Over the course of 3 years, all students enrolled in required fall semester online classes were selected and agreed to participate in the study. Students were asked to fill out questionnaires prior to and at the completion of required online courses. There were no identifiers on the questionnaires. The surveys used in the study were derived from an instrument used by Wills and Stommel who examined graduate nursing students' perceptions of web-based courses. Results indicate that students enjoy this method of learning. All students reported they would enroll in another online course if given the opportunity. Based on favorable student perceptions, UMKC will continue to provide this method of learning to students seeking advanced degrees in dental hygiene.

  1. Influence of the Use of Online Communications Media on Perceptions of Transactional Distance and Student Satisfaction in a Hybrid Education Program

    Science.gov (United States)

    Fullwood, Elicia Dynae

    2015-01-01

    The purpose of this study was to determine the uses of online communications media in an undergraduate hybrid course that yielded the least transactional distance perceived by students and the highest student satisfaction with distance education. The study was based on student responses to the Distance Education Learning Environment Survey having…

  2. Learner Satisfaction in Online Learning: An Analysis of the Perceived Impact of Learner-Social Media and Learner-Instructor Interaction

    Science.gov (United States)

    Andersen, Jeffery C.

    2013-01-01

    The purpose of this study was to determine the relationships between general course satisfaction, learner-instructor interaction, and the learner-social media interaction scores of participants. This study used an online survey with 60 questions to gather the participants' demographic data, learner-instructor interaction data, learner-social…

  3. The Determinants of Students' Perceived Learning Outcomes and Satisfaction in University Online Education: An Update

    Science.gov (United States)

    Eom, Sean B.; Ashill, Nicholas

    2016-01-01

    A stream of research over the past decade that identifies predictors of e-learning success suggests that there are several critical success factors (CSFs) that must be managed effectively to fully realize promise for e-learning. Grounded in constructivist learning theories, this study advances previous work on CSFs in university online education.…

  4. An Experimental Study of Satisfaction Response: Evaluation of Online Collaborative Learning

    Science.gov (United States)

    Cheng, Xusen; Wang, Xueyin; Huang, Jianqing; Zarifis, Alex

    2016-01-01

    On the one hand, a growing amount of research discusses support for improving online collaborative learning quality, and many indicators are focused to assess its success. On the other hand, thinkLets for designing reputable and valuable collaborative processes have been developed for more than ten years. However, few studies try to apply…

  5. The Ethics of Online Touristic Counselling: A Matter of Users Satisfaction

    Directory of Open Access Journals (Sweden)

    Gabriel Cristian Sabou

    2014-11-01

    Full Text Available The large expansion of internet popularity affected, tough in different degrees, almost all sectors of life. Tourism makes no exception, the travel agencies being nowadays confronted with the necessity of keeping the pace with the new technology. Airline companies - and the transport companies in general, oriented by these changes, created online divisions specialized in direct sales towards the final consumer. Thus, many traditional travel agencies were determined to move their activities in the virtual space, partially or totally. Abundant online information communicated by tourism agencies or simple people sharing their experiences about tourism destinations all over the world made changes in consumer behaviour. Many reviews are objective, but in the same time many are written in order to denigrate the competition and others are written by special people hired especially for promoting some resorts or hotels on travel blogs. A great number of companies from various sectors of economy prefer this type of advertising because it is very efficient and involves less financial resources than other forms of promotion. In tourism sector as well, managers often hire specialized personnel, recognized and credible in online environment, for posting positive reviews and comments on different sites or blogs in order to create notoriety and a better image of the touristic services offered. Hence, in order to identify the way tourists perceive the influence of online counselling when deciding for a touristic package or a touristic destination, a quantitative research has been deployed for this purpose, its results being presented in the current paper. Thus, as the analysis shows, despite the large use of Internet when getting informed about a future trip, users are aware that reviews and advices posted online are not very objective.

  6. Reconnoitering Students' Satisfaction of an Online Based Assessment System to Improve Usability using PSO: An Examination into a Problem Solving and Programming Course

    Directory of Open Access Journals (Sweden)

    S. Vairamuthu

    2016-10-01

    Full Text Available End users’ computing environment has been consistently changing in recent years due to the major advancements of Information Technology. This work aimed to measure the level of users’ satisfaction and provide feedbacks for continuous improvement of a course offered in an academic institution. End users here were the students enrolled for the course and the faculty members who offered the same and also acted as an assessor for the assessments. All assessments were scheduled and conducted online. This study was conducted to focus on two different aspects: Measuring User satisfaction and investigating information systems measures to improve usability using nature inspired computing. For user satisfaction analysis, the study employed the Multicriteria Satisfaction Analysis. The course considered was a problem solving and programming course offered to the fresh students enrolled in the first year of the undergraduate degree program in the academic institution during 2015-2016. To identify the factors for improved usability, PSO was employed in this work.

  7. [Aftermath of death of a seriously ill family member: Online survey of psychological distress and care satisfaction of relatives].

    Science.gov (United States)

    Gottschalk-Fleischer, Antje; Köhler, Norbert; Brähler, Elmar; Mehnert, Anja; Götze, Heide

    2017-05-12

    Aim of the study The aim of the study was to assess the level of psychosocial distress and satisfaction with care in family caregivers after the death of a close relative. Method Anxiety and depression (HADS) of family caregivers were evaluated in both bereaved family caregivers and a comparable group from the general population. Furthermore, satisfaction with care (ZUF-8) and social support (HOPE-Module, ESSI) were assessed after the patients had died. Regression models were employed to analyze associations between psychological distress and sociodemographic and care-related variables. Results We conducted an online survey with 200 bereaved family caregivers (93% female, time since death of the relative: M=306 days). Of these, 31% were the primary caregiver. The bereaved caregivers were highly psychologically distressed (high anxiety: 41%/high depression: 35%). From the survivors' point of view, care at the end of life was partially insufficient: about one in three of the dying patients had suffered from pain and 20% had not been treated with dignity. After the relative had passed away, 44% of the bereaved caregivers did not get information about support offers; one in three missed emotional assistance. Dissatisfaction with care and support was associated with increased psychological distress, higher age and a shorter period of care. Conclusion The high level of psychological distress in bereaved family caregivers suggests high supportive care needs, which are often not met in practice. Family caregivers need to be prepared for the time after their relative's death and should be offered psychosocial support. © Georg Thieme Verlag KG Stuttgart · New York.

  8. Predicting adolescent problematic online game use from teacher autonomy support, basic psychological needs satisfaction, and school engagement: a 2-year longitudinal study.

    Science.gov (United States)

    Yu, Chengfu; Li, Xian; Zhang, Wei

    2015-04-01

    Problematic online game use (POGU) has become a serious global public health concern among adolescents. However, its influencing factors and mediating mechanisms remain largely unknown. This study provides the first longitudinal design to test stage-environment fit theory empirically in POGU. A total of 356 Chinese students reported on teacher autonomy support, basic psychological needs satisfaction, school engagement, and POGU in the autumn of their 7th-9th grade years. Path analyses supported the proposed pathway: 7th grade teacher autonomy support increased 8th grade basic psychological needs satisfaction, which in turn increased 9th grade school engagement, which ultimately decreased 9th grade POGU. Furthermore, 7th grade teacher autonomy support directly increased 9th grade school engagement, which in turn decreased 9th grade POGU. These findings suggest that teacher autonomy support is an important protective predictor of adolescent POGU, and basic psychological needs satisfaction and school engagement are the primary mediators in this association.

  9. Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach

    OpenAIRE

    Su-Fang Lee; Wen-Jang ("Kenny") Jih; Shyh-Rong Fang

    2006-01-01

    This study addresses the effect of customer relationship management (CRM) practices on online customers’ satisfaction with their experience in interacting with the company Web sites. Recognizing the importance of maintaining a healthy relationship with customers, companies are actively seeking ways to enhance the customer value of their offerings through relationship marketing. Since effective managing of customer relationships essentially involves managing customer information flow, Intern...

  10. THE LEARNERS' SATISFACTION TOWARD ONLINE E-LEARNING IMPLEMENTED IN THE COLLEGE OF APPLIED STUDIES AND COMMUNITY SERVICE, KING SAUD UNIVERSITY, SAUDI ARABIA: Can E-Learning Replace the Conventional System of Education?

    National Research Council Canada - National Science Library

    Fahad N. AL-FAHAD

    2010-01-01

    .... The purpose of this study is to investigate learners' satisfaction toward online e-learning implemented in the College of Applied Studies and Community Service, King Saud University, Riyadh, Saudi Arabia...

  11. An Exploratory Study of the Drivers of Student Satisfaction and Learning Experience in Hybrid-Online and Purely Online Marketing Courses

    Science.gov (United States)

    Estelami, Hooman

    2012-01-01

    Much of the existing research in distance education has focused on contrasting the outcomes between traditional face-to-face teaching and purely online courses, in which the entire course content is delivered online. However, research has not examined the effectiveness of hybrid-online courses, in which a combination of online delivery and…

  12. Duchenne muscular dystrophy: quality of life among 95 patients evaluated using the Life Satisfaction Index for Adolescents

    Directory of Open Access Journals (Sweden)

    Valdecir A. Simon

    2011-02-01

    Full Text Available The purpose of this study was to evaluate the quality of life (QoL of patients with Duchenne muscular dystrophy (DMD in different stages of the disease, by means of the Life Satisfaction Index for Adolescents (LSI-A. The practicality of this scale was also verified. The LSI-A was applied four times to 95 patients with DMD who were undergoing steroid therapy, at three-month intervals. The patients were divided into four groups according to age. The results from the four applications and the inter and intra-examiner concordance were treated statistically. Comparing the different age groups, patients with DMD did not lose QoL, even with disease progression. We concluded that, in spite of the progressive course of the disease, the QoL in patients with DMD does not get worse. The use of a scale that embraces a great diversity of circumstances in patients' lives, without considering clinical aspects excessively, is a good alternative for assessing the QoL of these patients.

  13. Translation and validation of the Life Satisfaction Index for Adolescents scale with neuromuscular disorders: LSI-A Brazil

    Directory of Open Access Journals (Sweden)

    Valdecir Antonio Simon

    Full Text Available ABSTRACT Objective To validate the Life Satisfaction Index for Adolescents (LSI-A scale, parent version and patient version, for Duchenne muscular dystrophy (DMD, spinal muscular atrophy (SMA and limb-girdle muscular dystrophy (LGMD. Methods The parent version of the instrument was divided into Groups A, B, C and D; and the patient version, divided into B, C and D. For the statistical calculation, the following tests were used: Cronbach’s α, ICC, Pearson and the ROC Curve. Results The parent and patient versions of the instrument are presented, with the following results in the overall score, respectively: Cronbach’s α, 0.87 and 0.89; reliability, r 0.98 and 0.97; reproducibility, ICC 0.69 and 0.80; sensitivity, 0.78 and 0.72; specificity, 0.5 and 0.69; and accuracy, 64% and 70.4%. Conclusion According to the validity and reproducibility values, the LSI-A Brazil parent and patient versions, are clinically useful to assess quality of life in DMD, SMA or LGMD and may also be useful for other neuromuscular disorders.

  14. Measuring Job Satisfaction in Portuguese Military Sergeants and Officers: Validation of the Job Descriptive Index and the Job in General Scale

    Science.gov (United States)

    2015-01-01

    This article presents the psychometric properties of the Job Descriptive Index (JDI) and Job in General (JIG) instruments with a Portuguese representative sample of military sergeants and officers. Demographic correlates of job satisfaction are also investigated. The sample consists of 413 sergeants and 362 officers in different hierarchical positions, who equally perform different functions. The results show high internal consistency coefficients for the scores on the JDI and JIG subscales, ranging from .76 to .92. The data support a 6-factor structure of job satisfaction. The results offer empirical support for the Portuguese adaptation of the JDI and JIG scales with these militaries. Pay and promotion opportunities emerge as the job satisfaction dimensions more related to the demographic variables. PMID:28781429

  15. Brief Report: Description of Feasibility and Satisfaction Findings from an Innovative Online Family Problem-solving Intervention for Adolescents following Traumatic Brain Injury

    Science.gov (United States)

    Walz, Nicolay Chertkoff; Carey, JoAnne C.; Williams, Kendra M.

    2009-01-01

    Objective To describe feasibility and satisfaction findings from an innovative online family problem-solving intervention for adolescents with traumatic brain injury (TBI). Methods Nine adolescents who sustained a moderate to severe TBI in the previous 24 months and their families participated in a novel, online, manualized treatment program (Teen Online Problem Solving, TOPS) consisting of 10 web-based sessions providing information and interactive exercises on cognitive, social, and behavioral skills typically affected by TBI. Web-based sessions were followed by synchronous video conferences with a therapist to review target skills and apply the problem-solving process to family goals. Results All teens and consenting parents completed at least 10 sessions. The website and videoconferences received moderate to high ratings on helpfulness and ease of use. Parents and teens reported increased knowledge regarding targeted knowledge and skills. Conclusions Findings support the acceptability of TOPS for adolescent TBI. PMID:18667477

  16. Female partners of men who use pornography: are honesty and mutual use associated with relationship satisfaction?

    Science.gov (United States)

    Resch, Marley N; Alderson, Kevin G

    2014-01-01

    The authors discuss findings pertaining to male pornography use and female partners' relationship satisfaction and distress. The authors investigated honesty regarding pornography use and mutual consumption between partners, along with honesty and mutual use as predictors of satisfaction. Female participants (N = 340) in committed relationships completed the Pornography Distress Scale and Couples Satisfaction Index online. Participants reporting more honesty showed higher satisfaction and lower levels of distress, and participants disclosing mutual use showed lower levels of distress, although no differences were reported in satisfaction. Honesty regarding pornography use significantly predicted relationship dissatisfaction. Directions for future research and counseling implications are discussed.

  17. A Survey Study of the Association between Perceptions of Interactions, Learning and Satisfaction among Undergraduate Online Students

    Science.gov (United States)

    Benzigar, Sasikumar

    2014-01-01

    Undergraduate students' perceptions of their presences in online learning environments are critical in creating online courses that can best enhance their learning. Hence, understanding how learners perceive their presences in the online environment could assist course designers and instructors in creating quality online learning experiences. The…

  18. Factors related to patient-perceived satisfaction after robot-assisted radical prostatectomy based on the expanded prostate cancer index composite survey.

    Science.gov (United States)

    Kim, J H; Ha, Y-S; Jeong, S J; Kim, S; Kim, W-J; Jang, T L; Kim, I Y

    2013-12-01

    Few studies have analyzed factors that influence longitudinal changes in patient-perceived satisfaction during the recovery period following robot-assisted radical prostatectomy (RARP) for prostate cancer. We investigated variables that were associated with patient-perceived satisfaction after RARP using the expanded prostate cancer index composite (EPIC) survey. Of 175 men who underwent RARP between 2010 and 2011, 140 men completed the EPIC questionnaire preoperatively and 3, 6 and 12 months postoperatively. On the basis of the EPIC question no. 32 (item number 80), patients were divided into four groups according to the pattern of satisfaction change at postoperative 3 and 12 months: satisfied to satisfied (group 1); satisfied to dissatisfied (group 2); dissatisfied to satisfied (group 3); and dissatisfied to dissatisfied (group 4). Longitudinal changes in EPIC scores over time in each group and differences in EPIC scores of each domain subscale between groups at each follow-up were analyzed. A linear mixed model with generalized estimating equation approach was used to identify independent factors that influence overall satisfaction among repeated measures from same patients. On the basis of the pattern of satisfaction change, groups 1, 2, 3 and 4 had 103 (74.3%), 21 (15.0%), 11 (7.9%) and 5 (2.9%) patients, respectively. The factor that was associated with overall satisfaction was urinary bother (UB) (β=0.283, 95% confidence interval (0.024, 0.543 ); P=0.033) adjusted for other factors under consideration. UB was the independent factor influencing patient-perceived satisfaction after RARP. During post-RARP follow-up, physician should have the optimal management for the patient's UB.

  19. An Empirical Study on Exploring Relationship among Information Quality, E-satisfaction, E-trust and Young Generation’s Commitment to Chinese Online Retailing

    Directory of Open Access Journals (Sweden)

    Ziaullah Muhammad

    2014-12-01

    Full Text Available The purpose of this study is to investigate the relationship among online retailing information quality, e-satisfaction, e-trust and young generation customer’s commitment in mainland China. The study variables have considerable importance in e-tailers performance. The data were collected based on a sample of 383 students from Chinese universities during the first quarter of 2014. We used confirmatory factor analysis (CFA and structural equation modeling (SEM to evaluate the hypotheses about the relationship among model constructs. Thus, all the hypotheses developed in the study were positively confirmed except one. Therefore, the investigated variables are reinforcing the theory and previous research in this field. This study reveals interesting implications of information quality, e-satisfaction, e-trust and customers commitment that are useful to both academicians and practitioners.

  20. The Impact of an Online Homework Management System on Student Performance and Course Satisfaction in Introductory Financial Accounting

    Science.gov (United States)

    Fratto, Victoria; Sava, Magda Gabriela; Krivacek, Gregory J.

    2016-01-01

    Educators in all disciplines are searching for effective educational technologies that help students learn. One technology that has evolved is the online homework management system. The online homework management system permits professors to use the Internet to assign homework problems that students can complete online. Since this system is…

  1. Male Body Image: The Role of Muscle Magazine Exposure, Body Mass Index, and Social Comparison in Men's Body Satisfaction

    National Research Council Canada - National Science Library

    Jonason, Peter K; Krcmar, Marina; Sohn, Steve

    2009-01-01

    ...). However, research on male body image tends to assume that the same theoretical models used to account for body satisfaction in women are appropriate for men (e.g., McCabe & Ricciardelli, 2004...

  2. LEARNERS’ SATISFACTION LEVEL WITH ONLINE STUDENT PORTAL AS A SUPPORT SYSTEM IN AN OPEN AND DISTANCE eLEARNING ENVIRONMENT (ODeL

    Directory of Open Access Journals (Sweden)

    Percia V. SECRETO

    2015-07-01

    Full Text Available Learner support in an open, distance and online learning is defined as “all activities and elements in education that respond to a known learner or group of learners, and which are designed to assist in the cognitive, affective, and systemic realms of the learning process” (Brindley, et. al, 2004. Teaching and tutoring, advising and counseling, and information and administration are the main institutional systems involved in learner support. The UP Open University functions under an open and distance e-learning (ODeL framework of distance education where most of its academic and non-academic processes are done through the Internet. It has developed an online Academic Information Management System (AIMS which serves as the gateway to the University’s academic operations. The Online Student Portal (OSP is the component of the system for the students. OSP serves such functionalities as online registration, viewing of grades, request for their records, payment of fees, and information hub. The study analyzed the learners’ satisfaction with the portal’s functionality, efficiency, appearance, ease of use, and security. An online survey was conducted of continuing undergraduate and graduate students (n=147 who were admitted prior to the implementation of the portal and thus had experienced both the manual and online processes. The survey was conducted from September 26 to October 3, 2013. In general, about 85 percent of those who participated in the survey were either very satisfied or satisfied with their overall experience of the portal. Ninety percent of the total participants found the portal cost-effective and informative. Overall, the participants identified the portal as a convenient and effective venue for getting accurate and immediate information about their performance, school activities, academic schedules, and other information relevant to their learning transactions. These features had made the portal an important student

  3. Trust, Satisfaction and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-commerce Institutional Mechanisms

    OpenAIRE

    Fang, Yulin; Qureshi, Israr; Sun, Heshan; McCole, Patrick; Ramsey, Elaine; Lim, Kai H.

    2014-01-01

    The effects of e-commerce institutional mechanisms on trust and online purchase have traditionally been understood in the initial online purchase context. This study extends this literature by exploring the role of e-commerce institutional mechanisms in the online repurchase context. In doing so, it responds to the emerging call for understanding the institutional context under which customer trust operates in an e-commerce environment. Specifically, this study introduces a key moderator, per...

  4. Effects of Convenience Online Shopping and Satisfaction on Repeat-Purchase Intention among Students of Higher Institutions in Indonesia

    OpenAIRE

    Nuryakin; Naili Farida

    2016-01-01

    The purpose of the research is to empirically study the students perceptions towards facilitation in online shopping on particular products online. The research design used quantitative approach through research instrument. The unit of analysis in this study was Indonesian students who have done online shopping. The data were gathered through face to face distribution by the researcher. Purposive sampling was used to collect sample of this research. The total respondents under this study were...

  5. Veterans' voices: use of the American Customer Satisfaction Index (ACSI) Survey to identify My HealtheVet personal health record users' characteristics, needs, and preferences.

    Science.gov (United States)

    Nazi, Kim M

    2010-01-01

    Consumer research reveals considerable interest in the use of Personal Health Records (PHRs), yet adoption remains relatively low. Both adopters and nonadopters represent important perspectives from which to understand this paradox. This study focuses on direct feedback from adopters obtained using the American Customer Satisfaction Index (ACSI) survey on the My HealtheVet PHR portal (http://www.myhealth.va.gov) of the Veterans Health Administration (VHA). The results represent a source of direct feedback with which to better understand veterans' needs and preferences. The ACSI Survey was implemented in October 2007 to measure satisfaction and elicit information about characteristics and preferences of My HealtheVet PHR adopters. The data represent a continuous random sample of site visitors who have navigated at least four pages on the site. A total of 100 617 surveys were completed (17.2%). Satisfaction with My HealtheVet is high (8.3/10.0), and users are highly likely to return to the site (8.6/10.0) and recommend the site to other veterans (9.1/10.0). The majority of system adopters are male (91%), between the ages of 51 and 70 (68%), and served in the Vietnam War (60%). Most veterans currently visit the site to utilize pharmacy-related features. VHA has used the ACSI to monitor satisfaction, and to better understand the characteristics, needs, and preferences of early adopters. The data provide an important source of direct feedback to inform program development. Future research will include monitoring the impact of enhancements and new features on satisfaction, and conducting additional research with nonadopters to identify barriers to adoption and use.

  6. Veterans' voices: use of the American Customer Satisfaction Index (ACSI) Survey to identify My HealtheVet personal health record users' characteristics, needs, and preferences

    Science.gov (United States)

    2010-01-01

    Background Consumer research reveals considerable interest in the use of Personal Health Records (PHRs), yet adoption remains relatively low. Both adopters and nonadopters represent important perspectives from which to understand this paradox. Objective This study focuses on direct feedback from adopters obtained using the American Customer Satisfaction Index (ACSI) survey on the My HealtheVet PHR portal (http://www.myhealth.va.gov) of the Veterans Health Administration (VHA). The results represent a source of direct feedback with which to better understand veterans' needs and preferences. Methods The ACSI Survey was implemented in October 2007 to measure satisfaction and elicit information about characteristics and preferences of My HealtheVet PHR adopters. The data represent a continuous random sample of site visitors who have navigated at least four pages on the site. A total of 100 617 surveys were completed (17.2%). Results Satisfaction with My HealtheVet is high (8.3/10.0), and users are highly likely to return to the site (8.6/10.0) and recommend the site to other veterans (9.1/10.0). The majority of system adopters are male (91%), between the ages of 51 and 70 (68%), and served in the Vietnam War (60%). Most veterans currently visit the site to utilize pharmacy-related features. Conclusion VHA has used the ACSI to monitor satisfaction, and to better understand the characteristics, needs, and preferences of early adopters. The data provide an important source of direct feedback to inform program development. Future research will include monitoring the impact of enhancements and new features on satisfaction, and conducting additional research with nonadopters to identify barriers to adoption and use. PMID:20190065

  7. Assessing Marital Adjustment and Satisfaction: A Review.

    Science.gov (United States)

    Burnett, Paul

    1987-01-01

    Evaluated five instruments of marital adjustment and satisfaction: Marital Adjustment Test, Dyadic Adjustment Scale, Marital Satisfaction Index, Marital Satisfaction Scale, and the Kansas Marital Satisfaction Scale. Discusses studies evaluating psychometric properties of each instrument. Recommends the Marital Satisfaction Index for assessing…

  8. Online measurement of soil organic carbon as correlated with wheat normalised difference vegetation index in a vertisol field.

    Science.gov (United States)

    Tekin, Yücel; Ulusoy, Yahya; Tümsavaş, Zeynal; Mouazen, Abdul M

    2014-01-01

    This study explores the potential of visible and near infrared (vis-NIR) spectroscopy for online measurement of soil organic carbon (SOC). It also attempts to explore correlations and similarities between the spatial distribution of SOC and normalized differential vegetation index (NDVI) of a wheat crop. The online measurement was carried out in a clay vertisol field covering 10 ha of area in Karacabey, Bursa, Turkey. Kappa statistics were carried out between different SOC and NDVI data to investigate potential similarities. Calibration model of SOC in full cross-validation resulted in a good accuracy (R (2) = 0.75, root mean squares error of prediction (RMSEP) = 0.17%, and ratio of prediction deviation (RPD) = 1.81). The validation of the calibration model using laboratory spectra provided comparatively better prediction accuracy (R (2) = 0.70, RMSEP = 0.15%, and RPD = 1.78), as compared to the online measured spectra (R (2) = 0.60, RMSEP = 0.20%, and RPD = 1.41). Although visual similarity was clear, low similarity indicated by a low Kappa value of 0.259 was observed between the online vis-NIR predicted full-point (based on all points measured in the field, e.g., 6486 points) map of SOC and NDVI map.

  9. Efficacy of rajayoga meditation on positive thinking: an index for self-satisfaction and happiness in life.

    Science.gov (United States)

    M G, Ramesh; B, Sathian; E, Sinu; S Rai, Kiranmai

    2013-10-01

    Psychological studies have shown that brief period of mindfulness meditation significantly improves critical cognitive skills. But, there are no studies which have assessed the effects of Brahma Kumaris Rajayoga Meditation (BKRM) practice on positive thinking and happiness in life. The present study was designed to test the hypothesis is BKRM enhances positive thinking and that essential to attain higher levels of self-satisfaction and happiness in life. This study is a cross sectional comparative study which was done between Rajayoga meditators and non-meditators. This study was conducted at BKRM Centres at Manipal and Udupi in Karnataka, India. Fifty subjects were selected for this study, which included those practising BKRM in their normal routine life (n=25) and non-meditators (n=25) who were aged 42.95+/15.29 years. Self-reported Oxford happiness questionnaire (OHQ) was administered to all subjects and their happiness scores and status were assessed and compared. Items related to self-satisfaction in life were selected from the OHQ and compared between meditators and non-meditators. Participants completed self-reported OHQ, from which data of happiness status and self-satisfaction in relation to meditation duration and frequency were analyzed by descriptive statistics and test of hypothesis. Mean happiness scores of BKRM were significantly higher (plife by enhancing positive thinking. Irrespective of age and years of short-term or long-term meditation practice, enhanced positive thinking increases self-satisfaction and happiness in life.

  10. Study of the Index System for Assessing Learner-Centered Online Courses

    Science.gov (United States)

    Li, Mei

    2015-01-01

    With the development of e-learning, the quality of web-based courses attracts extensive interest. This paper draws upon the results conducted amongst students enrolled in an online language course at a northern Chinese university. The design of the course aims to create the learner-centered environment: personalized learning environment,…

  11. Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style

    NARCIS (Netherlands)

    van Dolen, W.M.; Dabholkar, P.A.; de Ruyter, J.C.

    2007-01-01

    This study examines online commercial group chat from a structuration theory perspective. The findings support the influence of perceived technology attributes (control, enjoyment, reliability, speed, and ease of use) and chat group characteristics (group involvement, similarity, and receptivity) on

  12. Spectrum online-tunable Mach-Zehnder interferometer based on step-like tapers and its refractive index sensing characteristics

    Science.gov (United States)

    Zhao, Yong; Chen, Mao-qing; Xia, Feng; Hu, Hai-feng

    2017-11-01

    A novel refractive index (RI) sensor based on an asymmetrical Mach-Zehnder interferometer (MZI) with two different step-like tapers is proposed. The step-like taper is fabricated by fusion splicing two half tapers with an appropriate offset. By further applying offset and discharging to the last fabricated step-like taper of MZI, influence of taper parameters on interference spectrum is investigated using only one device. This simple technique provides an on-line method to sweep parameters of step-like tapers and speeds up the optimization process of interference spectrum, meanwhile. In RI sensing experiment, the sensor has a high sensitivity of -185.79 nm/RIU (refractive index unit) in the RI range of 1.3333-1.3673.

  13. Concordance between self-reported body mass index with weight perception, self-rated health and appearance satisfaction in people living in Tehran.

    Science.gov (United States)

    Haghighian Roudsari, Arezoo; Vedadhir, Abouali; Kalantari, Naser; Amiri, Parisa; Omidvar, Nasrin; Eini-Zinab, Hassan; Pouri Hosseini, Seyed Fatemeh Abdollah

    2015-01-01

    Obesity is investigated as a health concern due to high prevalence in the world. Nowadays, researchers are looking for an indirect method to measure weight and height. Self-reported Body Mass Index (BMI) is ever more served as an alternative method for direct weight and height measurement. Misreporting is a usual concern in self-reported BMI, thus, this study set explored the association and degree of agreement of self-reported BMI with weight perception, Self-Rated Health (SRH), and appearance satisfaction in people living in Tehran, Iran. 722 men and women (268 men and 454 women) aged 30-64 years were selected using Cluster Multi-stage Sampling with the Probability Proportional to Size (PPS) method from each area. The questionnaire included demographic and socioeconomic variables and self-reported weight and height and questions related to weight and health perception, and appearance satisfaction. Independent samples T-test compared the mean of scales and differences in characteristics between BMI categories, analyzed using chi-square test. The Cohen's kappa coefficient examined the association between self-reported BMI and weight perception, SRH, and appearance satisfaction. The mean self-reported weight was 80.79 ± 12.87 in men and 68.33 ± 11.53 in women. The results of the agreement analysis for weight perception were Kappa = 0.38 with p appearance satisfaction were not significantly correlated with self-reported BMI. The measurements of height and weight can cause significant imprecisions in calculation of BMI, which is used as a guide for identifying persons at risk of disease. Direct measurement of height and weight should be performed whenever possible for optimal measurements in clinical practice and clinically oriented researches.

  14. Efficacy of Rajayoga Meditation on Positive Thinking: An Index for Self-Satisfaction and Happiness in Life

    OpenAIRE

    M.G., Ramesh; B., Sathian; E., Sinu; S. Rai, Kiranmai

    2013-01-01

    Objectives: Psychological studies have shown that brief period of mindfulness meditation significantly improves critical cognitive skills. But, there are no studies which have assessed the effects of Brahma Kumaris Rajayoga Meditation (BKRM) practice on positive thinking and happiness in life. The present study was designed to test the hypothesis is BKRM enhances positive thinking and that essential to attain higher levels of self-satisfaction and happiness in life.

  15. The effect of following learning style pathways on learning and satisfaction in online biology laboratories for non-science-major undergraduates

    Science.gov (United States)

    Ritschel-Trifilo, Patricia M.

    Learning is a biological process involving horizontal and vertical synapse formations in the brain resulting in established neuronal pathways. Each learner has a unique biological makeup resulting in individual approaches to acquire, understand, and perceive information, which constitutes their learning styles. Learners have a dominant and several subdominant learning styles they use to explore new material. This study investigates the effect of following learning style pathways on learning and satisfaction in an online biology laboratory for non-science-major undergraduates. Participants in the control group, without knowledge of learning styles, randomly chose from eight instructional strategies, to create a pathway to explore the subject of fermentation and enzymes. Each participant in the experimental group was tested to determine dominant and subdominant learning styles, and was then instructed to follow a specific pathway that conformed to his or her learning styles through the instructional materials to explore the topics. Results of the study show a statistically significant improvement in learning when instructional strategies are matched to dominant and subdominant learning styles compared to instructional strategies unmatched to learning styles. Learners following the learning style pathway exactly as suggested by Canfield Learning Styles Inventory, with the dominant instruction first, accomplished extremely significantly higher posttest scores over those who only partially followed the suggested learning path. Learners expressed a higher level of satisfaction with the instruction and greater ease of learning when the instructional strategies matched learning styles. Research results suggest that, if the instructional strategies incorporated into an online laboratory presenting unfamiliar material to learners do not match the learner's style, the learner is forced to use a brain pathway with little neuronal connectivity resulting in poor learning and

  16. The Learners' Satisfaction toward Online E-Learning Implemented in the College of Applied Studies and Community Service, King Saud University, Saudi Arabia: Can E-Learning Replace the Conventional System of Education?

    Science.gov (United States)

    Al-Fahad, Fahad N.

    2010-01-01

    The growth of distance education course offerings is an indication of its importance to students. The purpose of this study is to investigate learners' satisfaction toward online e-learning implemented in the College of Applied Studies and Community Service, King Saud University, Riyadh, Saudi Arabia. In the meantime, also, this study was…

  17. AVALIAÇÃO DA SATISFAÇÃO E LEALDADE DISCENTE: Validação de Ferramenta em Universidades Brasileiras Usando o Modelo European Customer Satisfaction Index (ECSI

    Directory of Open Access Journals (Sweden)

    Breno Augusto Diniz Pereira

    2016-04-01

    Full Text Available The objective of this work is to propose and validate a model of student satisfaction of private educational institutions in south part of Brazil, considering the following constructs: Image, Perceived Quality, Perceived Value, Expectations, Loyalty and Disclosure Word-of-mouth. For the study, we estimated the model through structural equation modeling. The validated model is based on the European Customer Satisfaction Index (ECSI, and the results show that the image of the educational institution influences positively and in a more relevant way the perception of students regarding their satisfaction, loyalty and an indication of the university new students.

  18. The Use of a Mobile Learning Management System at an Online University and Its Effect on Learning Satisfaction and Achievement

    Science.gov (United States)

    Shin, Won Sug; Kang, Minseok

    2015-01-01

    This study investigates online students' acceptance of mobile learning and its influence on learning achievement using an information system success and extended technology acceptance model (TAM). Structural equation modeling was used to test the structure of individual, social, and systemic factors influencing mobile learning's acceptance, and…

  19. Student Satisfaction with Online Learning in the Presence of Ambivalence: Looking for the Will-o'-the-Wisp

    Science.gov (United States)

    Dziuban, Charles; Moskal, Patsy; Kramer, Lauren; Thompson, Jessica

    2013-01-01

    The authors contend that ambivalence students feel toward online courses modifies the dimensionality by which they evaluate their learning experiences. The data from this study show that as student ambivalence increases, so do the number of elements they use to evaluate their courses. As the student view of a course becomes more complex those…

  20. Indexed

    CERN Document Server

    Hagy, Jessica

    2008-01-01

    Jessica Hagy is a different kind of thinker. She has an astonishing talent for visualizing relationships, capturing in pictures what is difficult for most of us to express in words. At indexed.blogspot.com, she posts charts, graphs, and Venn diagrams drawn on index cards that reveal in a simple and intuitive way the large and small truths of modern life. Praised throughout the blogosphere as “brilliant,” “incredibly creative,” and “comic genius,” Jessica turns her incisive, deadpan sense of humor on everything from office politics to relationships to religion. With new material along with some of Jessica’s greatest hits, this utterly unique book will thrill readers who demand humor that makes them both laugh and think.

  1. Accuracy of self-reported weight and role of gender, body mass index, weight satisfaction, weighing behavior, and physical activity among rural college students.

    Science.gov (United States)

    Gunnare, Nicole A; Silliman, Kathryn; Morris, Michelle Neyman

    2013-06-01

    This study measured accuracy of self-reported body mass index (BMI), particularly weight, in a college population. The main purpose was to examine the role of gender, BMI, body weight satisfaction, weighing frequency and physical activity level in accuracy (weight difference, percent weight difference, and absolute weight difference). Students (N=405; 56% female) completed a questionnaire and 325 agreed to have their height and/or weight measured. Gender, BMI and activity level were significantly associated with weight difference and percent weight difference while BMI, activity level and weighing frequency were associated with absolute weight difference. However, interactions between BMI and physical activity were found. Our findings indicate that women and heavier individuals underestimate weight. Copyright © 2013 Elsevier Ltd. All rights reserved.

  2. Using multi-terminology indexing for the assignment of MeSH descriptors to health resources in a French online catalogue.

    Science.gov (United States)

    Pereira, Suzanne; Névéol, Aurélie; Kerdelhué, Gaétan; Serrot, Elisabeth; Joubert, Michel; Darmoni, Stéfan J

    2008-11-06

    To assist with the development of a French online quality-controlled health gateway(CISMeF), an automatic indexing tool assigning MeSH descriptors to medical text in French was created. The French Multi-Terminology Indexer (FMTI) relies on a multi-terminology approach involving four prominent medical terminologies and the mappings between them. In this paper,we compare lemmatization and stemming as methods to process French medical text for indexing. We also evaluate the multi-terminology approach implemented in F-MTI. The indexing strategies were assessed on a corpus of 18,814 resources indexed manually. There is little difference in the indexing performance when lemmatization or stemming is used. However, the multi-terminology approach outperforms indexing relying on a single terminology in terms of recall. F-MTI will soon be used in the CISMeF production environment and in a Health MultiTerminology Server in French.

  3. VizieR Online Data Catalog: AAVSO International Variable Star Index VSX (Watson+, 2006-2014)

    Science.gov (United States)

    Watson, C.; Henden, A. A.; Price, A.

    2017-11-01

    This file contains Galactic stars known or suspected to be variable. It lists all stars that have an entry in the AAVSO International Variable Star Index (VSX; http://www.aavso.org/vsx). The database consisted initially of the General Catalogue of Variable Stars (GCVS) and the New Catalogue of Suspected Variables (NSV) and was then supplemented with a large number of variable star catalogues, as well as individual variable star discoveries or variables found in the literature. Effort has also been invested to update the entries with the latest information regarding position, type and period and to remove duplicates. The VSX database is being continually updated and maintained. For historical reasons some objects outside of the Galaxy have been included. (3 data files).

  4. MEL-IRIS: An Online Tool for Audio Analysis and Music Indexing

    Directory of Open Access Journals (Sweden)

    Dimitrios Margounakis

    2009-01-01

    Full Text Available Chroma is an important attribute of music and sound, although it has not yet been adequately defined in literature. As such, it can be used for further analysis of sound, resulting in interesting colorful representations that can be used in many tasks: indexing, classification, and retrieval. Especially in Music Information Retrieval (MIR, the visualization of the chromatic analysis can be used for comparison, pattern recognition, melodic sequence prediction, and color-based searching. MEL-IRIS is the tool which has been developed in order to analyze audio files and characterize music based on chroma. The tool implements specially designed algorithms and a unique way of visualization of the results. The tool is network-oriented and can be installed in audio servers, in order to manipulate large music collections. Several samples from world music have been tested and processed, in order to demonstrate the possible uses of such an analysis.

  5. VizieR Online Data Catalog: WDS-DM-HD-ADS Cross Index (Roman 1987)

    Science.gov (United States)

    Roman, N. G.

    1996-11-01

    A machine-readable version of the Washington Catalog of Visual Double Stars (WDS) was prepared in 1984 (Worley 1984) on the basis of a data file that has been collected and maintained for more than a century by a succession of double-star observers. Although this catalog is now being continually updated, a new copy for distribution is not expected to be available for a few years. The WDS contains DM numbers (Argelander 1859-1862, Gill and Kapteyn 1895-1900, Thome 1892-1932), but many of these are listed only in the notes, which makes it difficult to search for double-star information, except by position. Hence, a cross index that provides complete DM identifications is desirable, and it appears useful to add HD numbers (Cannon and Pickering 1918-1924, Cannon 1925- 1936) for systems in that catalog. Aitken Double Star (ADS) numbers (Aitken 1932) have been retained from the WDS, but no attempt has been made to correct these except for obvious errors. A major effort in the preparation of this cross index has been devoted to improving the DM designations. A subset of the information in the WDS has been prepared that lists the 1900 position, the double-star observer and number, the component designation, the DM number, and the ADS number. All DM numbers given only in the notes have been entered by duplicating the entry and changing the component designation appropriately. The standard rule for multiple systems in the catalog is that the DM number refers to the first component. This rule is frequently violated, however, so that it often appears that a single component has two different DM numbers. All such cases have been checked and the component designations have been corrected appropriately. It should be noted that the introduction to the 1984 machine-readable version of the WDS is in error: unless modified by the notes, DM numbers for the -52d zone refer to the CPD. In multiple systems with more than one discoverer name, numbers are sometimes given for components

  6. How people learn in an asynchronous online learning environment: The relationships between graduate students’ learning strategies and learning satisfaction | Comment apprennent les gens dans un environnement d’apprentissage en ligne asynchrone

    Directory of Open Access Journals (Sweden)

    Beomkyu Choi

    2016-04-01

    Full Text Available The purpose of this study was to examine the relationships between learners’ learning strategies and learning satisfaction in an asynchronous online learning environment, in an attempt to shed some light on how people learn in an online learning environment. One hundred and sixteen graduate students who were taking online learning courses participated in this study. The result revealed that ‘metacognitive strategy’ and ‘time and study environment’ had positive correlations with learners’ satisfaction, while ‘help seeking’ had a negative correlation. The findings of a multiple regression analysis showed that ‘metacognitive strategy’ and ‘peer learning’ led to learners’ satisfaction in an online learning environment. The findings of this study contribute to a better understanding of how successful learning occurs in an online learning environment, and provide recommendations on designing an effective online learning. L’objet de cette étude était d’examiner les relations entre les stratégies d’apprentissage des apprenants et la satisfaction liée à l’apprentissage dans un environnement asynchrone d’apprentissage en ligne, dans le but de faire la lumière sur les façons dont les gens apprennent dans un environnement d’apprentissage en ligne. Cent seize étudiants aux cycles supérieurs qui suivaient des cours en ligne ont pris part à cette étude. Les résultats ont révélé que la « stratégie métacognitive » et « le moment et l’environnement pour l’étude » avaient des corrélations positives avec la satisfaction des apprenants, alors que « demander de l’aide » avait une corrélation négative. Les conclusions d’une analyse de régression multiple ont démontré que la « stratégie métacognitive » et « l’apprentissage entre pairs » avaient des corrélations positives avec la satisfaction des apprenants dans un environnement d’apprentissage en ligne. Les conclusions de cette

  7. Generational Perspective of Higher Education Online Student Learning Styles

    Science.gov (United States)

    Williams, Chad James

    2013-01-01

    The purpose of this study was to determine whether students associated with a generational group exhibit similar learning styles as identified by the Felder and Soloman Index of Learning Styles instrument. The secondary purpose was to determine to what degree these generational groups rate their satisfaction with online education through the use…

  8. The Separate Constructs of Communication Satisfaction and Job Satisfaction.

    Science.gov (United States)

    Gregson, Terry

    1991-01-01

    A random sample of 889 certified public accountants was administered modified versions of the Job Descriptive Index and the Downs and Hazen Communication Satisfaction Questionnaire. There were 310 (35 percent) usable questionnaires returned. Factor analysis indicated that the accountants viewed job satisfaction and communication satisfaction as…

  9. Customer satisfaction measurement

    Directory of Open Access Journals (Sweden)

    Maričić Branko R.

    2012-01-01

    Full Text Available Customer satisfaction is important in business management as a basis for long-term profitability of a single line of products and services and the company as a whole. Customer satisfaction in modern market conditions is characterized by a large number of alternatives that can satisfy the same need or desire of consumers, and are a prerequisite for the retention, loyalty, and positive verbal communication between companies and vendors on one hand and consumers on the other. Companies are investing more and more investment and management efforts in improving customer satisfaction. Improving customer satisfaction and its measurement involves the taking of appropriate marketing strategies and tactics, as well as corrective measures. This paper presents the well-known attempts to measure customers' satisfaction at the macro and micro level of marketing analysis. The index of consumer satisfaction is an important indicator of achieved quality and market performance of companies and can be measured on a micro and macro level. National customer satisfaction indexes are useful framework for analyzing the competitiveness of national economies, industries and individual companies and are used for a variety of other aspects of observation and analysis. Standardization of consumer satisfaction indexes in different countries allows comparability of the data, giving a new quality of analysis in the era of globalization and internationalization of business.

  10. Women's satisfaction with body image before pregnancy and body mass index 4 years after delivery in the mothers of generation XXI.

    Directory of Open Access Journals (Sweden)

    Ana Henriques

    Full Text Available BACKGROUND: Body image satisfaction (BIS influences body weight regulation and may contribute to long-term healthier lifestyle after pregnancy. Thus, we aimed to assess the association between BIS before pregnancy and body mass index (BMI 4 years after the index pregnancy. METHODS: As part of the follow-up of a birth cohort, 3612 women with prepregnancy BMI >18.5 kg/m(2 were reevaluated 4 years after the birth of a child. BIS was defined as the difference between perceived and ideal body size before pregnancy, assessed by Stunkard Silhouettes after birth. The associations of BIS with BMI change (continuous and BMI classes at 4 years, based on measured weight and height, were estimated using linear and multinomial regression, respectively. RESULTS: Among women with normal prepregnancy BMI, those who felt too small, regarding their ideal, had a 0.25 kg/m(2 smaller increase in BMI within 4 years and a lower likelihood of becoming overweight or obese [multivariate-adjusted odds ratio (OR = 0.63; 95% confidence interval (95%CI: 0.44-0.91 and OR = 0.21; 95%CI: 0.05-0.91, respectively than those satisfied with body image. Feeling too large was associated with a 0.41 kg/m(2 larger increase in BMI and a higher risk of becoming overweight or obese (OR = 2.12; 95%CI:1.73-2.59 and OR = 3.42; 95%CI:2.02-5.79, respectively. A similar, non-significant, trend was observed for overweight women. Obese women who felt too large had a non-significant decrease in BMI. CONCLUSIONS: BIS plays a role in maternal body weight after delivery. Realistic body size goals may promote the motivation to lose weight and contribute to higher success in attaining them.

  11. Women's satisfaction with body image before pregnancy and body mass index 4 years after delivery in the mothers of generation XXI.

    Science.gov (United States)

    Henriques, Ana; Alves, Elisabete; Barros, Henrique; Azevedo, Ana

    2013-01-01

    Body image satisfaction (BIS) influences body weight regulation and may contribute to long-term healthier lifestyle after pregnancy. Thus, we aimed to assess the association between BIS before pregnancy and body mass index (BMI) 4 years after the index pregnancy. As part of the follow-up of a birth cohort, 3612 women with prepregnancy BMI >18.5 kg/m(2) were reevaluated 4 years after the birth of a child. BIS was defined as the difference between perceived and ideal body size before pregnancy, assessed by Stunkard Silhouettes after birth. The associations of BIS with BMI change (continuous) and BMI classes at 4 years, based on measured weight and height, were estimated using linear and multinomial regression, respectively. Among women with normal prepregnancy BMI, those who felt too small, regarding their ideal, had a 0.25 kg/m(2) smaller increase in BMI within 4 years and a lower likelihood of becoming overweight or obese [multivariate-adjusted odds ratio (OR) = 0.63; 95% confidence interval (95%CI): 0.44-0.91 and OR = 0.21; 95%CI: 0.05-0.91, respectively) than those satisfied with body image. Feeling too large was associated with a 0.41 kg/m(2) larger increase in BMI and a higher risk of becoming overweight or obese (OR = 2.12; 95%CI:1.73-2.59 and OR = 3.42; 95%CI:2.02-5.79, respectively). A similar, non-significant, trend was observed for overweight women. Obese women who felt too large had a non-significant decrease in BMI. BIS plays a role in maternal body weight after delivery. Realistic body size goals may promote the motivation to lose weight and contribute to higher success in attaining them.

  12. Work environment, job satisfaction, stress and burnout among haemodialysis nurses.

    Science.gov (United States)

    Hayes, Bronwyn; Douglas, Clint; Bonner, Ann

    2015-07-01

    To examine the relationships among nurse and work characteristics, job satisfaction, stress, burnout and the work environment of haemodialysis nurses. Haemodialysis nursing is characterised by frequent and intense contact with patients in a complex and intense environment. A cross-sectional online survey of 417 haemodialysis nurses that included nurse and work characteristics, the Brisbane Practice Environment Measure, Index of Work Satisfaction, Nursing Stress Scale and the Maslach Burnout Inventory. Haemodialysis nurses reported an acceptable level of job satisfaction and perceived their work environment positively, although high levels of burnout were found. Nurses who were older and had worked in haemodialysis the longest had higher satisfaction levels, experienced less stress and lower levels of burnout than younger nurses. The in-centre type of haemodialysis unit had greater levels of stress and burnout than home training units. Greater satisfaction with the work environment was strongly correlated with job satisfaction, lower job stress and emotional exhaustion. Haemodialysis nurses experienced high levels of burnout even though their work environment was favourable and they had acceptable levels of job satisfaction. Targeted strategies are required to retain and avoid burnout in younger and less experienced nurses in this highly specialised field of nursing. © 2013 John Wiley & Sons Ltd.

  13. Validade e confiabilidade de uma versão on-line do Female Sexual Function Index por teste e reteste

    OpenAIRE

    Latorre,Gustavo Fernando Sutter; Bilck,Priscila Aparecida; Cardoso,Fernando Luiz; Sperandio,Fabiana Flores

    2013-01-01

    OBJETIVO: Foi testar a validade e a confiabilidade de uma versão on-line do Female Sexual Function Index (FSFI). MÉTODOS: Uma versão on-line do FSFI foi comparada à versão tradicional, em papel. Para tanto, estudantes de Fisioterapia de três cidades foram alocadas randomicamente em dois grupos - G-pp/ol (n=126) e G-ol/pp (n=147). As mulheres do G-pp/ol responderam ao FSFI do modo tradicional, em papel e caneta, enquanto o G-ol/pp respondeu a uma versão on-line do mesmo questionário. Após 15 d...

  14. The impact of mastectomy type on the Female Sexual Function Index (FSFI), satisfaction with appearance, and the reconstructed breast's role in intimacy.

    Science.gov (United States)

    Rojas, K; Onstad, M; Raker, C; Clark, M A; Stuckey, A; Gass, J

    2017-06-01

    As mastectomy rates increase and overall survival for early breast cancer improves, a better understanding of the long-term consequences of mastectomy is needed. We sought to explore the correlation of specific mastectomy type with the Female Sexual Function Index (FSFI), body image satisfaction, and the reconstructed breast's role in intimacy. This study is a secondary analysis of a cross-sectional survey including a retrospective chart review. Patients at least one year from primary surgery were invited to complete the survey between 2012 and 2014. Baseline characteristics and survey responses were compared between three mastectomy groups: total/modified radical (TMRM), skin-sparing (SSM), and nipple-sparing (NSM). All patients underwent reconstruction. Of 453 invited, 268 (59%) completed the survey. Sixty underwent mastectomy with reconstruction: 16 (27%) TMRM, 36 (60%) SSM, and 8 (13%) NSM. There were no significant differences in median total FSFI scores between groups, yet median FSFI scores for the NSM group indicated sexual dysfunction. After adjusting for receipt of chemotherapy and/or radiation, NSM had the lowest median desire score. There was a trend for the NSM group to be the least satisfied with postoperative appearance, but also more likely to report that the chest was "often" caressed during intimacy. However, nearly 40% of the NSM group reported that caress of the reconstructed breast was unpleasant. NSM offers patients the greatest opportunity for preservation of their native skin envelope and potentially enhanced cosmetic outcome, but our results did not demonstrate superior sexual function or body image outcomes in this group. By highlighting surgical consequences of mastectomy preoperatively, surgeons may better set realistic patient expectations regarding both aesthetic and functional outcomes after breast cancer surgery. With clearer expectations, patients will have a better opportunity for improved surgical decision-making.

  15. Visitors Satisfaction Measurement in Czech Tourism

    Directory of Open Access Journals (Sweden)

    Tomáš Sadílek

    2015-01-01

    Full Text Available The paper deals with describing the method of satisfaction measurement as a one of marketing techniques used for detecting visitors’ satisfaction in tourist regions in the Czech Republic. In the treatise, we try to analyse visitors’ satisfaction with the twenty four partial factors affecting total satisfaction. In the theoretical part of the paper, there are described methodological approaches to satisfaction measurement and presented various methods for satisfaction measurement with focus on the Satisfaction Pyramid method which is also used in the field part. Other presented methods are Customer Satisfaction Index, European Customer Satisfaction Model, Importance-Satisfaction Matrix, SERVQUAL Concept and KANO Model. Data have been collected all over the Czech Republic in years 2010 and 2011 twice every year. In the field part there are presented calculations of data and described total satisfaction, Satisfaction Index and partial satisfactions as well as level of satisfaction by tourist regions and correlations between partial satisfactions and total satisfaction which refers to importance of partial factors. Most important factors affecting total satisfaction are public transport, sport equipment, shopping possibilities, children attractions, orientation signage and free time programs.

  16. The Competitive Causes and Consequences of Customer Satisfaction

    OpenAIRE

    Simon, Daniel H.; Gomez, Miguel I.

    2005-01-01

    We conduct two studies to test three hypotheses: (1) Competition increases a firm's customer satisfaction; (2) Rivals' customer satisfaction increases a firm's customer satisfaction; (3) Rivals' customer satisfaction reduces a firm's sales. First, we use store-level customer satisfaction data from a supermarket chain. Next, we consider a range of industries, using brand-level customer satisfaction ratings from the American Customer Satisfaction Index. Results from both studies provide support...

  17. The interplay between customer participation and difficulty of design examples in the online designing process and its effect on customer satisfaction: mediational analyses.

    Science.gov (United States)

    Chang, Chia-Chi; Chen, Hui-Yun; Huang, I-Chiang

    2009-04-01

    In the current consumer-centric economy, consumers increasingly desire the opportunity to design their own products in order to express more effectively their self-image. Mass customization, based on efficient and flexible modulization designs, has provided individualized products to satisfy this desire. This work presents an experiment employed to demonstrate that customer participation leads to higher satisfaction. Specifically, the increment in customer satisfaction due to participation is greater when an easy example is provided than when either no example or a difficult one is provided. Additionally, self-congruity plays a mediating role on the customer participation-satisfaction relationship, and this mediating effect varies across different levels of the design example provided in the design process. When an easy design example is present, customer participation has a direct effect on satisfaction, in addition to the indirect effect of self-congruity. When a difficult example is provided, customer participation does not have incremental effects on either self-congruity or customer satisfaction. Finally, when no design example is shown to customers, contrary to our expectation, participation still enhances customer satisfaction due to an increased sense of self-congruity.

  18. Sexual Distress and Sexual Problems During Pregnancy: Associations With Sexual and Relationship Satisfaction.

    Science.gov (United States)

    Vannier, Sarah A; Rosen, Natalie O

    2017-03-01

    Sexual problems are common during pregnancy, but the proportion of pregnant women who experience sexual distress is unknown. In non-pregnant samples, sexual distress is associated with lower sexual and relationship satisfaction. To identify the proportion of women experiencing sexual distress during pregnancy and to compare the sexual and relationship satisfaction of women who report sexual distress during pregnancy with that of women without distress. Two-hundred sixty-one pregnant women completed a cross-sectional online survey. Women completed validated measurements of sexual functioning (Female Sexual Function Index; score relationship satisfaction (Couples Satisfaction Index). Overall, 42% of women met the clinical cutoff for sexual distress. Of sexually active women (n = 230), 26% reported concurrent sexual problems and distress and 14% reported sexual distress in the absence of sexual problems. Sexual distress and/or problems in sexual functioning were linked to lower sexual and relationship satisfaction compared with pregnant women with lower sexual distress and fewer sexual problems. Sexual distress is common during pregnancy and associated with lower sexual and relationship satisfaction. Health care providers should ask pregnant women about feelings of sexual distress. Identifying pregnant women who experience sexual distress and referring them to appropriate resources could help minimize sexual and relationship problems during pregnancy. Vannier SA, Rosen NO. Sexual Distress and Sexual Problems During Pregnancy: Associations With Sexual and Relationship Satisfaction. J Sex Med 2017;14:387-395. Copyright © 2017 International Society for Sexual Medicine. Published by Elsevier Inc. All rights reserved.

  19. Patient satisfaction

    Directory of Open Access Journals (Sweden)

    Bhanu Prakash

    2010-01-01

    Full Text Available Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care. Patient satisfaction is thus a proxy but a very effective indicator to measure the success of doctors and hospitals. This article discusses as to how to ensure patient satisfaction in dermatological practice.

  20. Job satisfaction

    OpenAIRE

    PODROUŽKOVÁ, Lucie

    2013-01-01

    Bachelor thesis deals with job satisfaction. It is often given to a context with the attitude to work which is very much connected to job satisfaction. Thesis summarises all the pieces of information about job satisfacion, factors that affect it negatively and positively, interconnection of work satisfaction and work motivation, work behaviour and performance of workers, relationship of a man and work and at last general job satisfaction and its individual aspects. In the thesis I shortly pay...

  1. Patient satisfaction.

    Science.gov (United States)

    Prakash, Bhanu

    2010-09-01

    Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care. Patient satisfaction is thus a proxy but a very effective indicator to measure the success of doctors and hospitals. This article discusses as to how to ensure patient satisfaction in dermatological practice.

  2. The Multivariate Nature of Professional Job Satisfaction.

    Science.gov (United States)

    Wood, Donald A.; LeBold, William K.

    Discussed are two theories of professional job satisfaction--(1) unidimensional and (2) multidimensional with special reference to Herzberg's two factor theory. A national sample of over 3,000 engineering graduates responded to a questionnaire and satisfaction index. Analysis of results revealed that job satisfaction is multidimensional. Job…

  3. Analysis on online word-of-mouth of customer satisfaction in cultural and creative industries of Taiwan: using cultural heritage application and performance facilities as examples

    Science.gov (United States)

    Tsai, Li-Fen; Shaw, Jing-Chi; Wang, Pei-Wen; Shih, Meng-Long; Su, Yi-Jing

    2011-10-01

    This study aims to probe into customers' online word-of-mouth regarding cultural heritage applications and performance facilities in Cultural and Creative Industries. Findings demonstrate that, regarding online word-of-mouth for art museums, museums, and art villages, items valued by customers are design aesthetics of displays and collections, educational functions, and environments and landscapes. The percentages are 10.102%, 11.208% and 11.44%, respectively. In addition, cultural heritage applications and performance facility industries in Taiwan are highly valued in online word-of-mouth.

  4. Large-scale online semantic indexing of biomedical articles via an ensemble of multi-label classification models.

    Science.gov (United States)

    Papanikolaou, Yannis; Tsoumakas, Grigorios; Laliotis, Manos; Markantonatos, Nikos; Vlahavas, Ioannis

    2017-09-22

    In this paper we present the approach that we employed to deal with large scale multi-label semantic indexing of biomedical papers. This work was mainly implemented within the context of the BioASQ challenge (2013-2017), a challenge concerned with biomedical semantic indexing and question answering. Our main contribution is a MUlti-Label Ensemble method (MULE) that incorporates a McNemar statistical significance test in order to validate the combination of the constituent machine learning algorithms. Some secondary contributions include a study on the temporal aspects of the BioASQ corpus (observations apply also to the BioASQ's super-set, the PubMed articles collection) and the proper parametrization of the algorithms used to deal with this challenging classification task. The ensemble method that we developed is compared to other approaches in experimental scenarios with subsets of the BioASQ corpus giving positive results. In our participation in the BioASQ challenge we obtained the first place in 2013 and the second place in the four following years, steadily outperforming MTI, the indexing system of the National Library of Medicine (NLM). The results of our experimental comparisons, suggest that employing a statistical significance test to validate the ensemble method's choices, is the optimal approach for ensembling multi-label classifiers, especially in contexts with many rare labels.

  5. Integrating SERVQUAL with national customer satisfaction indices

    DEFF Research Database (Denmark)

    Kristensen, Kai; Eskildsen, Jacob Kjær

    2008-01-01

    The focus of this study is to integrate SERVQUAL with a national customer satisfaction index in this context the EPSI Rating framework. The data for this study comes from the Danish Customer Satisfaction Index 2007. Here app. 1700 customers have evaluated there preferred bank. The questionnaire c...

  6. Evaluation of the Fourier Frequency Spectrum Peaks of Milk Electrical Conductivity Signals as Indexes to Monitor the Dairy Goats’ Health Status by On-Line Sensors

    Science.gov (United States)

    Zaninelli, Mauro; Agazzi, Alessandro; Costa, Annamaria; Tangorra, Francesco Maria; Rossi, Luciana; Savoini, Giovanni

    2015-01-01

    The aim of this study is a further characterization of the electrical conductivity (EC) signal of goat milk, acquired on-line by EC sensors, to identify new indexes representative of the EC variations that can be observed during milking, when considering not healthy (NH) glands. Two foremilk gland samples from 42 Saanen goats, were collected for three consecutive weeks and for three different lactation stages (LS: 0–60 Days In Milking (DIM); 61–120 DIM; 121–180 DIM), for a total amount of 1512 samples. Bacteriological analyses and somatic cells counts (SCC) were used to define the health status of the glands. With negative bacteriological analyses and SCC 1,000,000 cells/mL, glands were classified as NH. For each milk EC signal, acquired on-line and for each gland considered, the Fourier frequency spectrum of the signal was calculated and three representative frequency peaks were identified. To evaluate data acquired a MIXED procedure was used considering the HS, LS and LS × HS as explanatory variables in the statistical model.Results showed that the studied frequency peaks had a significant relationship with the gland’s health status. Results also explained how the milk EC signals’ pattern change in case of NH glands. In fact, it is characterized by slower fluctuations (due to the lower frequencies of the peaks) and by an irregular trend (due to the higher amplitudes of all the main frequency peaks). Therefore, these frequency peaks could be used as new indexes to improve the performances of algorithms based on multivariate models which evaluate the health status of dairy goats through the use of gland milk EC sensors. PMID:26307993

  7. Evaluation of the Fourier Frequency Spectrum Peaks of Milk Electrical Conductivity Signals as Indexes to Monitor the Dairy Goats’ Health Status by On-Line Sensors

    Directory of Open Access Journals (Sweden)

    Mauro Zaninelli

    2015-08-01

    Full Text Available The aim of this study is a further characterization of the electrical conductivity (EC signal of goat milk, acquired on-line by EC sensors, to identify new indexes representative of the EC variations that can be observed during milking, when considering not healthy (NH glands. Two foremilk gland samples from 42 Saanen goats, were collected for three consecutive weeks and for three different lactation stages (LS: 0–60 Days In Milking (DIM; 61–120 DIM; 121–180 DIM, for a total amount of 1512 samples. Bacteriological analyses and somatic cells counts (SCC were used to define the health status of the glands. With negative bacteriological analyses and SCC < 1,000,000 cells/mL, glands were classified as healthy. When bacteriological analyses were positive or showed a SCC > 1,000,000 cells/mL, glands were classified as NH. For each milk EC signal, acquired on-line and for each gland considered, the Fourier frequency spectrum of the signal was calculated and three representative frequency peaks were identified. To evaluate data acquired a MIXED procedure was used considering the HS, LS and LS × HS as explanatory variables in the statistical model.Results showed that the studied frequency peaks had a significant relationship with the gland’s health status. Results also explained how the milk EC signals’ pattern change in case of NH glands. In fact, it is characterized by slower fluctuations (due to the lower frequencies of the peaks and by an irregular trend (due to the higher amplitudes of all the main frequency peaks. Therefore, these frequency peaks could be used as new indexes to improve the performances of algorithms based on multivariate models which evaluate the health status of dairy goats through the use of gland milk EC sensors.

  8. Evaluation of the Fourier Frequency Spectrum Peaks of Milk Electrical Conductivity Signals as Indexes to Monitor the Dairy Goats' Health Status by On-Line Sensors.

    Science.gov (United States)

    Zaninelli, Mauro; Agazzi, Alessandro; Costa, Annamaria; Tangorra, Francesco Maria; Rossi, Luciana; Savoini, Giovanni

    2015-08-21

    The aim of this study is a further characterization of the electrical conductivity (EC) signal of goat milk, acquired on-line by EC sensors, to identify new indexes representative of the EC variations that can be observed during milking, when considering not healthy (NH) glands. Two foremilk gland samples from 42 Saanen goats, were collected for three consecutive weeks and for three different lactation stages (LS: 0-60 Days In Milking (DIM); 61-120 DIM; 121-180 DIM), for a total amount of 1512 samples. Bacteriological analyses and somatic cells counts (SCC) were used to define the health status of the glands. With negative bacteriological analyses and SCC 1,000,000 cells/mL, glands were classified as NH. For each milk EC signal, acquired on-line and for each gland considered, the Fourier frequency spectrum of the signal was calculated and three representative frequency peaks were identified. To evaluate data acquired a MIXED procedure was used considering the HS, LS and LS × HS as explanatory variables in the statistical model.Results showed that the studied frequency peaks had a significant relationship with the gland's health status. Results also explained how the milk EC signals' pattern change in case of NH glands. In fact, it is characterized by slower fluctuations (due to the lower frequencies of the peaks) and by an irregular trend (due to the higher amplitudes of all the main frequency peaks). Therefore, these frequency peaks could be used as new indexes to improve the performances of algorithms based on multivariate models which evaluate the health status of dairy goats through the use of gland milk EC sensors.

  9. What Role Does Knowledge Quality Play in Online Students' Satisfaction, Learning and Loyalty? An Empirical Investigation in an eLearning Context

    Science.gov (United States)

    Waheed, M.; Kaur, K.; Kumar, S.

    2016-01-01

    Quality knowledge has an impact on online students learning outcomes and loyalty. A framework that delineates the perceived eLearning knowledge quality (KQ) and its relationship with learning outcomes and loyalty is currently absent. Grounded in the KQ and information system success framework--this study presents the indicators of perceived…

  10. Standardizing training for psoriasis measures: effectiveness of an online training video on Psoriasis Area and Severity Index assessment by physician and patient raters.

    Science.gov (United States)

    Armstrong, April W; Parsi, Kory; Schupp, Clayton W; Mease, Philip J; Duffin, Kristina C

    2013-05-01

    Because the Psoriasis Area and Severity Index (PASI) is the most commonly used and validated disease severity measure for clinical trials, it is imperative to standardize training to ensure reliability in PASI scoring for accurate assessment of disease severity. To evaluate whether an online PASI training video improves scoring accuracy among patients with psoriasis and physicians on first exposure to PASI. This equivalency study compared PASI assessment performed by patients and PASI-naive physicians with that of PASI-experienced physicians at baseline and after standardized video training. The study was conducted from March 15, 2011, to September 1, 2011. Outpatient psoriasis clinic at University of California, Davis. Forty-two psoriasis patients and 14 PASI-naive physicians participated in the study. The scores from 12 dermatologists experienced in PASI evaluation were used as the criterion standard against which other scores were compared. Aggregate and component PASI scores from image sets corresponding to mild, moderate, and severe psoriasis. After viewing the training video, PASI-naive physicians produced equivalent scores for all components of PASI; patients provided equivalent scores for most PASI components, with the exception of area scores for moderate-to-severe psoriasis images. After the online video training, the PASI-naive physicians and patients exhibited improved accuracy in assigning total PASI scores for mild (Mean(experienced physician) - Mean(PASI-naive physician): 1.2; Mean(experienced physician) - Mean(patient): -2.1), moderate (Mean(experienced physician) - Mean(PASI-naive physician): 0; Mean(experienced physician) - Mean(patient): -5.7), and severe (Mean(experienced physician) - Mean(PASI-naive physician): -5.1; Mean(experienced physician) - Mean(patient): -10.4) psoriasis, respectively. Use of an online PASI training video represents an effective tool in improving accuracy in PASI scoring by both health care professionals and patients

  11. Customer satisfaction.

    Science.gov (United States)

    Vukmir, Rade B

    2006-01-01

    This paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality. Articles were obtained by an English language search of MEDLINE from January 1976 to July 2005. This computerized search was supplemented with literature from the author's personal collection of peer-reviewed articles on customer service in a medical setting. This information was presented in a qualitative fashion. There is a significant lack of objective data correlating customer service objectives, patient satisfaction and quality of care. Patients present predominantly for the convenience of emergency department care. Specifics of satisfaction are directed to the timing, and amount of "caring". Demographic correlates including symptom presentation, practice style, location and physician issues directly impact on satisfaction. It is most helpful to develop a productive plan for the "difficult patient", emphasizing communication and empathy. Profiling of the customer satisfaction experience is best accomplished by examining the specifics of satisfaction, nature of the ED patient, demographic profile, symptom presentation and physician interventions emphasizing communication--especially with the difficult patient. The current emergency medicine customer service dilemmas are a complex interaction of both patient and physician factors specifically targeting both efficiency and patient satisfaction. Awareness of these issues particular to the emergency patient can help to maximize efficiency, minimize subsequent medicolegal risk and improve patient care if a tailored management plan is formulated.

  12. Is customer satisfaction a relevant metric for financial analysts?

    OpenAIRE

    Ngobo, Paul-Valentin; Casta, Jean-François; Ramond, Olivier,

    2012-01-01

    published on line : 2011/01/08; International audience; This study examines the effects of customer satisfaction on analysts' earnings forecast errors. Based on a sample of analysts following companies measured by the American Customer Satisfaction Index (ACSI), we find that customer satisfaction reduces earnings forecast errors. However, analysts respond to changes in customer satisfaction but not to the ACSI metric per se. Furthermore, the effects of customer satisfaction are asymmetric; fo...

  13. Online dictionaries

    DEFF Research Database (Denmark)

    Tarp, Sven

    2012-01-01

    provide individualized solutions to the users’ punctual information needs. In this respect, it analyses the relation between the type and the individual and argues that lexicographers, although having individualization of needs satisfaction as their goal, still have to work with types of user, situation......, need, consultation, and data. The article then proceeds to the discussion of some advanced information science techniques that may contribute to the desired individualization. Upon this basis, it finally discusses the interaction between online dictionaries and external sources like the Internet...

  14. Body mass index, body esteem, and unprotected receptive anal intercourse among young men who have sex with men who seek partners online.

    Science.gov (United States)

    Meanley, Steven; Hickok, Andrew; Johns, Michelle Marie; Pingel, Emily S; Bauermeister, José A

    2014-05-01

    Research examining the relationship between body mass index (BMI) and sexual risk outcomes among men who have sex with men (MSM) has yielded inconsistent results. Using a web-based survey, single-identified (e.g., not in a relationship) young MSM (N = 431) between the ages of 18 and 24 years who sought romantic partners online were asked to respond to items regarding their BMI, body image (e.g., attribution, dissatisfaction, and pride), and sexual risk behaviors. We used Poisson regressions to examine the relationships between BMI, body image, and the number of unprotected receptive anal intercourse (URAI) occasions and partners in the past 2 months. We found a curvilinear relationship between BMI and URAI occasions, and a linear relationship between BMI and URAI partners. These relationships persisted after accounting for body image. Further, we found that body attribution served as a protective factor whereas body pride served as a risk factor. We discuss the implications of our findings for sexual health education and HIV prevention.

  15. La satisfacción de los estudiantes en red en la formación semipresencial Online Students´ Satisfaction with Blended Learning

    Directory of Open Access Journals (Sweden)

    Julio Cabero Almenara

    2010-10-01

    done in virtual and attending sessions. Information was gathered for the purpose of this study through three different but complementary instruments: students’ satisfaction questionnaire, interviews with students and interviews with lecturers by e-mail. The results achieved and the level of students’ satisfaction show the significance of the experience as well as some limitations found concerning the need for teacher training and the difficulty of changing the organizational structures are highlighted. Some of the conclusions point to the favorable attitude shown by teachers and students in blended learning, as well as the need for universities to include centers that support teacher training in these formative actions.

  16. Customer satisfaction

    DEFF Research Database (Denmark)

    Eskildsen, Jacob Kjær; Kristensen, Kai

    2007-01-01

    & Westlund, 2003) as well as the structure of the framework (Eskildsen et al., 2004). We know however very little about how the structure of the individual markets with respect to, for instance, how the transparency of products and services affects customer satisfaction. The aim of this article is to analyze...... the effect of the transparency of products and services on customer satisfaction with respect to Danish mobile phone companies, banks and supermarkets from 2004 based on the authors' experiences from the various analyses conducted within the EPSI rating initiative....

  17. Randomized controlled trial on the impact of music therapy during cardiac catheterization on reactive hyperemia index and patient satisfaction: the Functional Change in Endothelium After Cardiac Catheterization, With and Without Music Therapy (FEAT) study.

    Science.gov (United States)

    Ripley, Lindsay; Christopoulos, Georgios; Michael, Tesfaldet T; Alomar, Mohammed; Rangan, Bavana V; Roesle, Michele; Kotsia, Anna; Banerjee, Subhash; Brilakis, Emmanouil S

    2014-09-01

    To determine the impact of music intervention on endothelial function, hemodynamics, and patient anxiety before, during, and after cardiac catheterization. The effect of music therapy during cardiac catheterization on endothelial function and patient satisfaction has received limited study. Seventy patients undergoing elective cardiac catheterization were randomized to music therapy (n=36) or no music therapy (n=34). Peripheral arterial tonometry was performed before and after catheterization. A 6 item (24-point scale) questionnaire evaluating patient anxiety and discomfort levels was also administered after the procedure. Both study groups had similar baseline characteristics, fluoroscopy time, and contrast administration. Reactive hyperemia index (RHI) change was 0.14 ± 0.72 in the music group and 0.30 ± 0.58 in the control group (P=.35). Systolic and diastolic blood pressure (BP) changes did not significantly differ between the two groups (systolic BP change -3.3 ± 17.3 mm Hg vs -2.3 ± 19.4 mm Hg; P=.83 and diastolic BP change -1.9 ± 12.2 mm Hg vs. 2.0 ± 13.4 mm Hg; P=.23). Heart rate changes were also comparable between the two groups (-1 ± 6 beats/ min vs -1 ± 7 beats/min; P=.22). Patient satisfaction questionnaire measurements were found to be similar in patients with and without music therapy (8 [7-11] vs 9 [8-12]; P=.36). In this study, music intervention did not elicit a vasodilator response, did not lower blood pressure or heart rate, and did not relieve anxiety or stress discomfort in patients who underwent coronary angiography.

  18. Patient satisfaction with medical care

    Directory of Open Access Journals (Sweden)

    M. A. Sadovoy

    2017-01-01

    Full Text Available Patients’ evaluation of medical care is becoming more and more important due to expanding patient-centered care. For this purpose a complex index of patient satisfaction with healthcare is used. This parameter reflects the correspondence of actual healthcare services to patient’s expectations that were formed under the influence of cultural, social, economic factors, and personal experience of each patient. Satisfaction is a subjective parameter, thus, a grade of satisfaction is barely connected with quality of healthcare services itself. Moreover, medical organizations should always take into account specific features of each patient, since they can have an influence on customer attitude to medical services.This article comprises the review of publications studying determinants of patient satisfaction. In the course of the study, we analyzed data received by research teams from different countries.According to the review, we made some conclusions. First, determinants of patient satisfaction with healthcare can be divided in two groups. The first group of factors includes patients’ characteristics such as age, gender, ethnical and cultural features. However, researches from different countries revealed that there is a difference in the importance of factors belonging to this group and their influence on satisfaction of certain patient cohorts. The second group includes factors that belong to the process of healthcare services delivery and its organization. Moreover, it was found that patient satisfaction level is changing in a waveform. Thus, medical organization should not only try to increase patient satisfaction level but also maintain it. AS a result, it necessary to monitor patient satisfaction with healthcare services. That is why there is a distinct need for the development of a new tool or adaptation of existing instrument of satisfaction measurement, which would be unitized for all medical organizations in the Russian Federation 

  19. Grantee Satisfaction Survey. Final Report, August 2008

    Science.gov (United States)

    US Department of Education, 2008

    2008-01-01

    The American Customer Satisfaction Index (ACSI) is the national indicator of customer evaluations of the quality of goods and services available to U.S. residents. Since 1994, it has served as a uniform, cross-industry/government measure of customer satisfaction. A total of 10 groups, composed of eight program offices, EDFacts Coordinators, and…

  20. Health Philosophy of Dietitians and Its Implications for Life Satisfaction: An Exploratory Study.

    Science.gov (United States)

    Grace-Farfaglia, Patricia; Pickett-Bernard, Denise; White Gorman, Andrea; Dehpahlavan, Jaleh

    2017-10-19

    Studies of health providers suggest that satisfaction with life is related to their values and sense of purpose which is best achieved when their professional role is in harmony with personal philosophy. Cross-sectional surveys suggest that personal health beliefs and practices of health professionals influence their clinical counseling practices. However, little is known about the influence of health philosophy on the personal satisfaction with life for dietitians. This study recruited a randomly selected, cross-sectional sample to complete a self-administered online survey. An exploratory factor analysis of was conducted for 479 participants resulting in a two-factor solution, clinical (α = 0.914) and wellness (α = 0.894) perceptions of health. An index score for the following valid and reliable scales were calculated: satisfaction with life, health conception, and healthy lifestyle and personal control. Pearson correlation coefficients between scores were analyzed to determine the degree of relationship. Potential mediators were explored with multiple regression. The relationships between variables were tested with structural equation modeling using a multigroup comparison between genders. The male participants were removed from the overall model and were separately evaluated. Health philosophy that is oriented toward wellness, was positively and significantly associated with life satisfaction, r(462) = 0.103, p life satisfaction, r(462) = 0.27, p = 0.000. Healthy lifestyle alone predicted 8.8% of the variance in life satisfaction (R² = 0.088, df 1462, p = 0.005). SEM confirmed the model had goodness-of-fit (χ² = 2.63, p = 0.453). The satisfaction with life of dietitians is directly and positively influenced by a greater wellness orientation and personal healthy lifestyle practices. The effect of practice and lifestyle on life satisfaction appears to be greater for men.

  1. Exploring nomological link between automated service quality, customer satisfaction and behavioural intentions with CRM performance indexing approach: Empirical evidence from Indian banking industry

    Directory of Open Access Journals (Sweden)

    Arup Kumar Baksi

    2013-01-01

    Full Text Available Automation in service delivery has increased the consumers’ expectation with regard to service quality and subsequently the perception of the same. Technology-driven services redefined quality dimensions and their subsequent impact on the behavioural outcomes of the consumers with specific reference to attitudinal loyalty and propensity to switch. Customer Relationship Management (CRM has further reinforced the operational aspects of a service provider by integrating the behavioural perspectives with technology. This paper attempts to explore the nomological link between automated service quality and its behavioural consequences with specific reference to consumers’ attitudinal loyalty and their intention to switch or defect from their present service provider. The study further takes into consideration the moderating effects of the performance of the dimensions and attributes of customer relationship management by introducing a novel approach to CRM performance indexing. The cross-sectional study was carried out with the customers of State Bank of India at Asansol, Durgapur, Bolpur and Santiniketan in West Bengal, India. The study used structural equation modeling (SEM to assess and validate the nomological relationship between the variables.

  2. Does the index-to-ring finger length ratio (2D:4D) differ in amyotrophic lateral sclerosis (ALS)? Results from an international online case-control study.

    Science.gov (United States)

    Parkin Kullmann, Jane Alana; Pamphlett, Roger

    2017-08-07

    The ratio of the length of the index finger (2D) to the ring finger (4D) (2D:4D) has been reported to be lower (ie, 2Damyotrophic lateral sclerosis (ALS) than non-ALS controls. This has led to suggestions that exposure to increased prenatal testosterone, which also lowers this ratio, could be a risk factor for ALS. In an attempt to test this hypothesis, we examined 2D:4Ds from large numbers of patients with ALS and controls. An online multilingual questionnaire enabling respondents to measure their own index and ring finger lengths. Of the initial 949 respondents, 572 remained for analysis after elimination for inability to straighten fingers, not answering the question, statistical outliers and aged ALS (125 males, 77 females) and 370 non-ALS controls (112 males, 258 females). Unpaired t-tests with 95% CIs were used to assess differences in mean 2D:4Ds. Males had significantly lower mean 2D:4Ds than females, in both ALS and control groups, for both left and right hands. No significant differences were found in 2D:4Ds between ALS and control groups, in either males or females, for either left or right hands. Receiver operating characteristic curves showed no power for 2D:4Ds to predict ALS status in either males or females. 2D:4Ds did not differ between patients with ALS and controls in this study. This was despite the dataset being large enough to confirm the established finding of lower 2D:4Ds in males compared with females. These findings do not support the hypothesis that exposure to increased prenatal testosterone is a risk factor for ALS. A putative lower 2D:4D has been proposed to explain the link between ALS and exercise, but our results indicate that other exercise-related factors are more likely to explain this association. © Article author(s) (or their employer(s) unless otherwise stated in the text of the article) 2017. All rights reserved. No commercial use is permitted unless otherwise expressly granted.

  3. 78 FR 69703 - 10-Day Notice of Proposed Information Collection: Generic Customer Satisfaction Surveys; Physical...

    Science.gov (United States)

    2013-11-20

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT 10-Day Notice of Proposed Information Collection: Generic Customer Satisfaction... Customer Satisfaction Surveys Physical Inspection Alignment Pilot Program--Expansion Announcement. OMB...

  4. 75 FR 32539 - Agency Information Collection (Dental Patient Satisfaction Survey) Activities Under OMB Review

    Science.gov (United States)

    2010-06-08

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF VETERANS AFFAIRS Agency Information Collection (Dental Patient Satisfaction Survey) Activities Under OMB Review... Form 10-0503).'' Title: Survey of Healthcare Experiences, Dental Patient Satisfaction Survey, VA Form...

  5. Age and Job Facet Satisfaction: A Conceptual Reconsideration.

    Science.gov (United States)

    Muchinsky, Paul M.

    1978-01-01

    Examines relationship between age and job satisfaction; attempts to explain the divergence found in studies relating age to job satisfaction. Finds those fifty and over experience less job satisfaction on four (of five) job descriptive index measures: supervision, pay, promotion, and co-workers. Work is one facet in which older workers appear…

  6. Economies of Online Retrieval.

    Science.gov (United States)

    Markee, Katherine M.

    1981-01-01

    Describes a study conducted at Purdue University Library to determine not only the costs of providing online information services to users, but the value of time saved by the end user in having a computer search run and user satisfaction with the results. Six references are listed. (RBF)

  7. Analisis Faktor-faktor yang Mempengaruhi Kepuasan Pelanggan Online

    OpenAIRE

    Boang Manalu, Amru Sahmono; Sumarwan, Ujang; Suroso, Arif Imam

    2007-01-01

    The objectives of this study are to (1) analyze customer satisfaction with online shopping (2) determine factors influencing customer satisfactions with online shopping; (4) formulate strategies to increase customer satisfaction with online shopping. Data were collected from 150 respondents. The research used Structural Equation Modelling (SEM) and the software LISREL for the data processing. The result of SEM analysis reflected that all variables significantly correlated to each dimension o...

  8. Factors associated with family satisfaction with end-of-life care in the ICU: a systematic review.

    Science.gov (United States)

    Hinkle, Laura J; Bosslet, Gabriel T; Torke, Alexia M

    2015-01-01

    Family satisfaction with end-of-life care in the ICU has not previously been systematically reviewed. Our objective was to perform a review, synthesizing published data identifying factors associated with family satisfaction with end-of-life care in critically ill adult populations. The following electronic databases were searched: MEDLINE (Medical Literature Analysis and Retrieval System Online), MEDLINE Updated, EMBASE (Excerpta Medical Database), CINAHL (Cumulative Index to Nursing and Allied Health Literature), PsycInfo, and PubMed. Two authors reviewed retrieved titles and abstracts. Studies describing nonadult and non-ICU populations or not addressing end-of-life care, family satisfaction, or factors affecting satisfaction were excluded. The remaining articles underwent full review and data extraction by two authors. Quality was assessed using a checklist based on the recommendations of the Consolidated Standards for Reporting Trials group. The search yielded 1,072 articles, with 23 articles describing 14 studies meeting inclusion criteria. All studies obtained satisfaction data from family members via surveys and structured interviews. Specific communication strategies increasing satisfaction included: expressions of empathy, nonabandonment, and assurances of comfort and provision of written information. Additionally, support for shared decision-making, family presence at time of death, and specific patient-care measures such as extubation before death were associated with increased satisfaction. Good-quality communication, support for shared decision-making, and specific patient-care measures were associated with increased satisfaction with end-of-life care. Assessing the family's desire to participate in shared decision-making may also be an important factor. Few interventions increased satisfaction. Future research is needed to further define optimal communication strategies, understand effective integration of palliative care into the ICU, and define

  9. Patients’ Satisfaction Evaluation

    Science.gov (United States)

    Mutlu, Ebru Kaya; Özdinçler, Arzu Razak

    2014-01-01

    Objectives: Although many studies were focused on the assessment of patients' satisfaction, few studies have specifically addressed this issue for knee osteoartritis. Global rating of change (GRC) scales are very commonly used in clinical research, particularly in the musculoskeletal area. The purpose of this study was to evaluate the patients’ satisfaction of the Mulligan’s Mobilization with Movement (MWM) techniques, Passive Mobilization (PM) techniques and physical therapy modalities (PTM) (superficial heat or cold, Transcutaneous Electrical Nerve Stimulation (TENS) and therapeutic ultrasound) in subjects with osteoarthritis of the knee. Methods: Thirty subjects with bilateral osteoarthritis of the knee were randomly assigned to the MWM group (n=21) or the PM group (n=21) or PTM group (n=22). The duration of treatment was a maximum of 5 weeks (12 sessions) in all groups. The subjects’ satisfaction were assessed before and after treatment by the GRC scales. One-way analysis of variance was used to compare the groups. When significance was observed, pairwise post hoc tests were performed using Tukey’s test. Results: Mean age and body mass index (BMI) of our study group were 54±7 years and 31±5 kg/m²,respectively in the MWM group, 56±6 years and 31±4 kg/m²,respectively in the PM group and 57±6 years and 32±5 kg/m²,respectively in the PTM group There were no significant differences between the groups with respect to age, BMI and GRC before treatment (p>0.05). Patients satisfaction of the three groups after treatment were significantly different (F=6.732 p=0.002). Pairwise comparisons of the treatment groups revealed a significant difference in the patients’ satisfaction between MWM and PTM (p=0.007), and between PM and PTM (p=0.007); there was no significant difference between MWM and PM (p>0.05). Conclusion: Manual therapy seemed to be superior to physical therapy modalities for the patients’ satisfaction. Therefore, we suggest that

  10. A quantitative and qualitative evaluation of reports of clinical trials published in six Brazilian dental journals indexed in the Scientific Electronic Library Online (SciELO).

    Science.gov (United States)

    de Souza, Raphael Freitas; Chaves, Carolina de Andrade Lima; Nasser, Mona; Fedorowicz, Zbys

    2010-01-01

    Open access publishing is becoming increasingly popular within the biomedical sciences. SciELO, the Scientific Electronic Library Online, is a digital library covering a selected collection of Brazilian scientific journals many of which provide open access to full-text articles.This library includes a number of dental journals some of which may include reports of clinical trials in English, Portuguese and/or Spanish. Thus, SciELO could play an important role as a source of evidence for dental healthcare interventions especially if it yields a sizeable number of high quality reports. The aim of this study was to identify reports of clinical trials by handsearching of dental journals that are accessible through SciELO, and to assess the overall quality of these reports. Electronic versions of six Brazilian dental Journals indexed in SciELO were handsearched at www.scielo.br in September 2008. Reports of clinical trials were identified and classified as controlled clinical trials (CCTs - prospective, experimental studies comparing 2 or more healthcare interventions in human beings) or randomized controlled trials (RCTs - a random allocation method is clearly reported), according to Cochrane eligibility criteria. CRITERIA TO ASSESS METHODOLOGICAL QUALITY INCLUDED: method of randomization, concealment of treatment allocation, blinded outcome assessment, handling of withdrawals and losses and whether an intention-to-treat analysis had been carried out. The search retrieved 33 CCTs and 43 RCTs. A majority of the reports provided no description of either the method of randomization (75.3%) or concealment of the allocation sequence (84.2%). Participants and outcome assessors were reported as blinded in only 31.2% of the reports. Withdrawals and losses were only clearly described in 6.5% of the reports and none mentioned an intention-to-treat analysis or any similar procedure. The results of this study indicate that a substantial number of reports of trials and systematic

  11. A quantitative and qualitative evaluation of reports of clinical trials published in six Brazilian dental journals indexed in the Scientific Electronic Library Online (SciELO

    Directory of Open Access Journals (Sweden)

    Raphael Freitas de Souza

    2010-04-01

    Full Text Available INTRODUCTION: Open access publishing is becoming increasingly popular within the biomedical sciences. SciELO, the Scientific Electronic Library Online, is a digital library covering a selected collection of Brazilian scientific journals many of which provide open access to full-text articles.This library includes a number of dental journals some of which may include reports of clinical trials in English, Portuguese and/or Spanish. Thus, SciELO could play an important role as a source of evidence for dental healthcare interventions especially if it yields a sizeable number of high quality reports. OBJECTIVE: The aim of this study was to identify reports of clinical trials by handsearching of dental journals that are accessible through SciELO, and to assess the overall quality of these reports. MATERIAL AND METHODS: Electronic versions of six Brazilian dental Journals indexed in SciELO were handsearched at www.scielo.br in September 2008. Reports of clinical trials were identified and classified as controlled clinical trials (CCTs - prospective, experimental studies comparing 2 or more healthcare interventions in human beings or randomized controlled trials (RCTs - a random allocation method is clearly reported, according to Cochrane eligibility criteria. CRITERIA TO ASSESS METHODOLOGICAL QUALITY INCLUDED: method of randomization, concealment of treatment allocation, blinded outcome assessment, handling of withdrawals and losses and whether an intention-to-treat analysis had been carried out. RESULTS: The search retrieved 33 CCTs and 43 RCTs. A majority of the reports provided no description of either the method of randomization (75.3% or concealment of the allocation sequence (84.2%. Participants and outcome assessors were reported as blinded in only 31.2% of the reports. Withdrawals and losses were only clearly described in 6.5% of the reports and none mentioned an intention-to-treat analysis or any similar procedure. CONCLUSIONS: The results of

  12. Online Resources

    Indian Academy of Sciences (India)

    Home; Journals; Journal of Genetics; Online Resources. Journal of Genetics. Online Resources. Volume 96. 2017 | Online resources. Volume 95. 2016 | Online resources. Volume 94. 2015 | Online resources. Volume 93. 2014 | Online resources. Volume 92. 2013 | Online resources. Volume 91. 2012 | Online resources ...

  13. Evaluating Users' Satisfaction With Landmark University's Online ...

    African Journals Online (AJOL)

    Samaru Journal of Information Studies. Journal Home · ABOUT · Advanced Search · Current Issue · Archives · Journal Home > Vol 14, No 1-2 (2014) >. Log in or Register to get access to full text downloads.

  14. Evaluating Users' Satisfaction With Landmark University's Online ...

    African Journals Online (AJOL)

    OPAC) of Landmark University, Nigeria. The study adopted the descriptive survey design. The target population were 200 students, which were purposively selected to participate in the study. Questionnaire were distributed to all the purposively ...

  15. Somebody's Fetish: Self-Objectification and Body Satisfaction Among Consensual Sadomasochists.

    Science.gov (United States)

    Martinez, Katherine

    2016-01-01

    Considering that sexuality scholars claim consensual sadomasochists experience sexual objectification differently from the general population (Califia, 1994 ; Connell, 2002 ; Nussbaum, 1995 ), this study explored self-objectification (Fredrickson & Roberts, 1997 ) and body satisfaction among 121 self-identified consensual sadomasochists, 67 of whom also self-identified as women. Participants responded to an online survey and reported their self-objectification, self-surveillance, body shame, and body satisfaction measures, along with their body mass index (BMI) and identification as dominant, submissive, or switch. The data revealed that the study participants' differed greatly in their sexual objectification experiences according to their genders, sexual orientations, and sadomasochistic identities, suggesting that consensual sadomasochism offers participants an environment partially free of the negative consequences resulting from Western beauty ideals.

  16. End-user Acceptance of Online Shopping Sites in India

    OpenAIRE

    Bolar K; Shaw B

    2015-01-01

    Online shopping sites have recently gained momentum in India. Since the ecommerce industry is in infancy state, customer (end user) satisfaction with the online shopping is the prime concern because decreasing customer satisfaction leads to negative electronic word of mouth (eWOM) which is very severe for the business. Through a dataset gathered from 127 online shopping customers in with respect to online shopping sites in India, this study investigates the role of website quality, informatio...

  17. The Impact of Comments and Recommendation System on Online Shopper Buying Behaviour

    OpenAIRE

    De Hui Chen

    2012-01-01

    The author aims at studying the influence of comments and recommendation on online shopping behaviours. With 285 study subjects, the author used experimental research design to study comments and recommendation system on online shopping experience, online shopping satisfaction, online shopping intention and items chosen. The data is analyzed by SPSS 15.0 and LISREL 8.8. The results show that comments and recommendation influence online shopping experience, online shopping satisfaction and onl...

  18. THE RELATIONSHIPBETWEEN NEUROTICISM AND JOB SATISFACTION

    Directory of Open Access Journals (Sweden)

    Numanovic Almedina

    2013-12-01

    Full Text Available Objective: In the narrowest sense job satisfaction is related with positive, emotional attachment of an individual to work. Greater number of researches consider that the job satisfaction include greater number of factors. On the other side the results of several studies show that there is a tendency towards higher positive correlations between different factors of job satisfaction suggesting the existence of one general factor towards work environment. Aim: The aim of the study was to determine the correlation between neoroticism and job satisfaction of teachers. Socio-demographics characzeristisc were also compared. Material andMethod: The study included 90 teachers, 44 (48,89% male and 46 (51,11% female, of primary school in Novi Pazar. The degree of neuroticism was measured using the test of general neuroticism, Cornell index, and job satisfaction using Questionnaire to test satisfaction with workplace and organization. Results: The obtained results show that there is moderate connection between neoroticism and job satisfaction. On the test of neuroticism, men showed far greater degree of neuroticism, both men and women showed the same degree of job satisfaction. On the CI-N4 test the older employees showed the higher degree of neuroticism than younger employees. Conclusion: It was discovered that there is a positive correlation between neuroticism and job satisfactions, in other words, as the person is more satisfied with job, neurotic symptoms are more expressed.

  19. The relationship between neuroticism and job satisfaction

    Directory of Open Access Journals (Sweden)

    Numanović Almedina

    2013-12-01

    Full Text Available Objective: In the narrowest sense job satisfaction is related with positive, emotional attachment of an individual to work. Greater number of researches consider that the job satisfaction include greater number of factors. On the other side the results of several studies show that there is a tendency towards higher positive correlations between different factors of job satisfaction suggesting the existence of one general factor towards work environment. Aim: The aim of the study was to determine the correlation between neoroticism and job satisfaction of teachers. Socio-demographics characzeristisc were also compared. Material and Method: The study included 90 teachers, 44 (48,89% male and 46 (51,11% female, of primary school in Novi Pazar. The degree of neuroticism was measured using the test of general neuroticism, Cornell index, and job satisfaction using Questionnaire to test satisfaction with workplace and organization. Results: The obtained results show that there is moderate connection between neoroticism and job satisfaction. On the test of neuroticism, men showed far greater degree of neuroticism, both men and women showed the same degree of job satisfaction. On the CI-N4 test the older employees showed the higher degree of neuroticism than younger employees. Conclusion: It was discovered that there is a positive correlation between neuroticism and job satisfaction s, in other words, as the person is more satisfied with job, neurotic symptoms are more expressed.

  20. The negative effect of red tape on procedural satisfaction

    NARCIS (Netherlands)

    Kaufmann, W. (Wesley); L.G. Tummers (Lars)

    2017-01-01

    textabstractIn this study, we aim to replicate and extend the negative effect of red tape on procedural satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our findings indicate that a higher level of red tape is indeed associated with lower procedural satisfaction.

  1. The negative effect of red tape on procedural satisfaction

    NARCIS (Netherlands)

    Kaufmann, W.; Tummers, L.G.

    2016-01-01

    In this study, we aim to replicate and extend the negative effect of red tape on procedural satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our findings indicate that a higher level of red tape is indeed associated with lower procedural satisfaction. We also find

  2. Appreciation and Life Satisfaction: Does Appreciation Uniquely Predict Life Satisfaction above Gender, Coping Skills, Self-Esteem, and Positive Affectivity?

    Science.gov (United States)

    Halle, Joshua Solomon

    2015-01-01

    The primary purpose of this research was to examine whether appreciation explains variance in life satisfaction after controlling for gender, positive affectivity, self-esteem, and coping skills. Two hundred ninety-eight undergraduates went to the informed consent page of the online survey composed of the Appreciation Scale, the Satisfaction With…

  3. The relationship between personal characteristics, communication, and job satisfaction

    Directory of Open Access Journals (Sweden)

    Masoomeh Arabshahi

    2014-07-01

    Full Text Available In this study, staff job satisfaction were evaluated according to their personality differences by assessing five personality factors, based on NEO-FFI scoring and those components, which are directly associated with job satisfaction. In this regard, three data collection tools including communication satisfaction questionnaires, job descriptions index and five personality trait questionnaire were used. Based on the findings there was a positive and significant relationship between job satisfaction and personality traits (r = 0.97, and job satisfaction was depended on communication satisfaction. This research showed that communication satisfaction and job satisfaction could be predicted based on the five personality traits, which are nervousness, extraversion, empiricism, responsibility, and compatibility with others.

  4. Right or flawed: relationship obsessions and sexual satisfaction.

    Science.gov (United States)

    Doron, Guy; Mizrahi, Moran; Szepsenwol, Ohad; Derby, Danny

    2014-09-01

    Relationship obsessive-compulsive disorder (ROCD) is marked by the presence of obsessions and compulsions focusing on romantic relationships. ROCD symptoms were previously linked with decreased relationship quality and might interfere with sexual functioning. The study aims to examine the association between ROCD symptoms and sexual satisfaction. Participants completed an online survey assessing ROCD symptoms and relationship and sexual satisfaction levels. Depression, general worry, obsessive-compulsive disorder (OCD) symptoms, and attachment orientation were also measured. The main outcome measures were self reported relationship satisfaction and sexual satisfaction. ROCD symptoms were associated with decreased sexual satisfaction over and above symptoms of depression, general worry, OCD, and attachment orientation. The link between ROCD symptoms and sexual satisfaction was mediated by relationship satisfaction. Identifying and addressing ROCD symptoms may be important for treatment of sexual functioning. © 2014 International Society for Sexual Medicine.

  5. Marketing through Online Leadership to Retain Invisible Customers: Perceptions of Online Students

    Science.gov (United States)

    Kibiloski, F. Terry.

    2012-01-01

    This quantitative study examined the relationship between student perceived leadership styles of online university instructors, and the perceived customer satisfaction and retention of online students. Specifically, the four goals of this study were to determine: (a) students' perception of their online instructor's leadership style, (b) if…

  6. Patient satisfaction with PAs in the Netherlands.

    Science.gov (United States)

    Meijer, Koos; Kuilman, Luppo

    2017-05-01

    Physician assistants (PAs) were introduced in the Netherlands in 2002 and are now widely deployed. However, little is known about patient satisfaction with Dutch PAs. A comparative study of patient satisfaction was undertaken in the primary care setting. Patients seen by general practitioners (GPs) and PAs were surveyed using the Consumer Quality Index, a European quality survey instrument. Quality of performance indicators included patient satisfaction, effectiveness of treatment, and safety of treatment. The results found that few differences emerged, and Dutch patients appear to be as satisfied with the care received by PAs as with GPs.

  7. An Electronic Service Quality Reference Model for Designing E-Commerce Websites Which Maximizes Customer Satisfaction

    Science.gov (United States)

    Shaheen, Amer N.

    2011-01-01

    This research investigated Electronic Service Quality (E-SQ) features that contribute to customer satisfaction in an online environment. The aim was to develop an approach which improves E-CRM processes and enhances online customer satisfaction. The research design adopted mixed methods involving qualitative and quantitative methods to…

  8. Customer satisfaction and customer loyalty as predictors of future business potential

    DEFF Research Database (Denmark)

    Eskildsen, Jacob Kjær; Kristensen, Kai

    2008-01-01

    This paper analyses the relationship between customer satisfaction, customer loyalty and the future business potential of existing customers. The data for the analysis come from the Danish Customer Satisfaction Index 2006. Here a total of approximately 2000 private customers evaluated their prefe......This paper analyses the relationship between customer satisfaction, customer loyalty and the future business potential of existing customers. The data for the analysis come from the Danish Customer Satisfaction Index 2006. Here a total of approximately 2000 private customers evaluated...

  9. AUDACIOUS - An Experiment with an On-Line, Interactive Reference Retrieval ment with an On-Line, Interactive Reference Retrieval System Using the Universal Decimal Classification as the Index Language in the Field of Nuclear Science.

    Science.gov (United States)

    Freeman, Robert R.; Atherton, Pauline

    This report describes an experimental system for remote direct access to files of computer-stored information which has been indexed by the Universal Decimal Classification (UDC). The data base for the experiment consisted of references from a single issue of Nuclear Science Abstracts. The Special Subject Edition of UDC for Nuclear Science and…

  10. INDEXING AND INDEX FUNDS

    Directory of Open Access Journals (Sweden)

    HAKAN SARITAŞ

    2013-06-01

    Full Text Available Proponents of the efficient market hypothesis believe that active portfolio management is largely wasted effort and unlikely to justify the expenses incurred. Therefore, they advocate a passive investment strategy that makes no attempt to outsmart the market. One common strategy for passive management is indexing where a fund is designed to replicate the performance of a broad-based index of stocks and bonds. Traditionally, indexing was used by institutional investors, but today, the use of index funds proliferated among individual investors. Over the years, both international and domestic index funds have disproportionately outperformed the market more than the actively managed funds have.

  11. —The Stock Market's Pricing of Customer Satisfaction

    OpenAIRE

    Christopher Ittner; David Larcker; Daniel Taylor

    2009-01-01

    A number of recent marketing studies examine the stock market's response to the release of American Customer Satisfaction Index (ACSI) scores. The broad purpose of these studies is to investigate the stock market's valuation of customer satisfaction. However, a key focus is on whether customer satisfaction information predicts long-run returns. We provide evidence on the market's pricing of ACSI information using a more comprehensive set of well-established tests from the accounting and finan...

  12. Does using the Internet make people more satisfied with their lives? The effects of the Internet on college students' school life satisfaction.

    Science.gov (United States)

    Liu, Xun; Larose, Robert

    2008-06-01

    This research examined whether the Internet improves life satisfaction. The study surveyed 195 college students, and a structural model was built to explain effects of the Internet on school life satisfaction using a confirmatory factor analysis (CFA). In line with social cognitive theory and literature on social effects of the Internet, current data supported the hypotheses that Internet use, perceived online social support, and online social self-efficacy had direct positive impacts on school life satisfaction. Offline extroversion, online extroversion, online social self-efficacy, and online social outcome expectations influenced school life satisfaction indirectly: offline extroversion acted through social online self-efficacy and online extroversion; online social self-efficacy acted through online extroversion, online social outcome expectations, and perceived online social support; online extroversion acted through online social outcome expectations; online social outcome expectations acted through perceived online social support and Internet use. Contrary to our hypothesis, however, the path from online social outcome expectations to school life satisfaction was negative. Departing from a real-life personal characteristic (offline extroversion), the structural model represents the interactions between personal factors (social self-efficacy, social outcome expectations, social support beliefs), behavior (Internet use), and environment (the Internet) and the processes through which these interactions influence people's judgment of their life satisfaction. This study established a possible causal mechanism that links life online to an indicator of psychological well-being.

  13. The association of equity, accessibility, and price with primary healthcare user's satisfaction.

    Science.gov (United States)

    Lobo, Alexandrina; Duarte, Paulo; Carvalho, Amâncio; Rodrigues, Vitor; Monteiro, Maria João; Alves, Helena

    2014-02-01

    The assessment of user satisfaction, and the knowledge of what factors influence satisfaction are very important for the improvement of services' quality provided. This study aims to evaluate user satisfaction with primary healthcare services. A sample of 6,113 healthcare services users was interviewed to evaluate satisfaction and determine a global satisfaction index using a Partial Least Squares Path Model. The global user satisfaction index with healthcare centers is 58.4 points on a 100-point scale, showing that users are only moderately satisfied with the service provided. The results show that the medical care and the price of services are the main predictors of user satisfaction. Other factors such as the perception of health equity and nursing services also seem to be important contributors to satisfaction. A more disturbing result is the negative relationship between perceived accessibility and satisfaction, which requires further research.

  14. A customer satisfaction model for a utility service industry

    Science.gov (United States)

    Jamil, Jastini Mohd; Nawawi, Mohd Kamal Mohd; Ramli, Razamin

    2016-08-01

    This paper explores the effect of Image, Customer Expectation, Perceived Quality and Perceived Value on Customer Satisfaction, and to investigate the effect of Image and Customer Satisfaction on Customer Loyalty of mobile phone provider in Malaysia. The result of this research is based on data gathered online from international students in one of the public university in Malaysia. Partial Least Squares Structural Equation Modeling (PLS-SEM) has been used to analyze the data that have been collected from the international students' perceptions. The results found that Image and Perceived Quality have significant impact on Customer Satisfaction. Image and Customer Satisfaction ware also found to have significantly related to Customer Loyalty. However, no significant impact has been found between Customer Expectation with Customer Satisfaction, Perceived Value with Customer Satisfaction, and Customer Expectation with Perceived Value. We hope that the findings may assist the mobile phone provider in production and promotion of their services.

  15. Mindfulness and Marital Satisfaction

    OpenAIRE

    Langer, Ellen; Burpee, Leslie C.

    2005-01-01

    This study investigated the relationships among mindfulness, marital satisfaction, and perceived spousal similarity. All 95 subjects responded to a questionnaire measuring each of these variables, and an additional series of demographic variables. A significant positive relationship was found between mindfulness and marital satisfaction, with no statistically significant relationship found between perceived spousal similarity and marital satisfaction. There was a stronger correlation between ...

  16. Developments in satisfaction research

    NARCIS (Netherlands)

    R. Veenhoven (Ruut)

    1996-01-01

    textabstractABSTRACT This paper reviews advances in the study of satisfaction in the context of Social Indicators Research. Five developments are considered: 1) changes in the conceptualization of satisfaction, 2) advances in the measurement of satisfaction, 3) growth of a significant body of

  17. Effect of E-Service Quality on Customer Online Repurchase Intentions

    Science.gov (United States)

    Liu, Tung-Hsuan

    2012-01-01

    In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…

  18. The Relationship Satisfaction scale – Psychometric properties

    Directory of Open Access Journals (Sweden)

    Espen Røysamb

    2014-12-01

    Full Text Available The aim of this study was to establish the psychometric properties of the new Relationship Satisfaction (RS scale. Two population based samples were used: The Norwegian Mother and Child Cohort Study (MoBa, N=117,178 and The Quality of Life study (N=347. Convergent and discriminant validity was investigated in relation to the Quality of Marriage Index (QMI, the Satisfaction With Life Scale (SWLS, Relationship Satisfaction of partner, Big Five personality traits (IPIP50 and future relationship dissolution. The full scale with ten items (RS10 and a short version with five items (RS5 showed good psychometric properties. The scale has high internal and test-retest reliability and high structural, convergent, and discriminant validity. Measurement invariance across gender was established. Additionally, predictive validity was evidenced by prediction of future relationship dissolution. We conclude that the RS scale is highly useful as a generic measure of global relationship satisfaction.

  19. The Relationship Between SERVQUAL, National Customer Satisfaction Indices, and Consumer Sentiment

    DEFF Research Database (Denmark)

    Kristensen, Kai; Eskildsen, Jacob Kjær

    2012-01-01

    The focus of this study is to integrate SERVQUAL with a national customer satisfaction index, in this context, the Extended Performance Satisfaction Index Rating framework (EPSI Rating), the European counterpart to the American Customer Satisfaction Index, and to explore the possible relationship...... with consumer sentiment measures. The data for this study come from the Danish Customer Satisfaction Index 2007. Here approximately 1700 customers evaluated their preferred bank. The questionnaire consists of two parts: the basic EPSI statement, as well as 15 statements covering the five dimensions from...

  20. Tutoring Executives Online

    DEFF Research Database (Denmark)

    Bignoux, Stephane; Sund, Kristian J.

    2016-01-01

    Studies of learning and student satisfaction in the context of online university programs have largely neglected programs catering specifically to business executives. Such executives have typically been away from higher education for a number of years, and have collected substantial practical...... experience in the subject matters they are taught. Their expectations in terms of both content and delivery may therefore be different from non-executive students. We explore perceptions of the quality of tutoring in the context of an online executive MBA program through participant interviews. We find...... that in addition to some of the tutor behaviors already discussed in the literature, executive students look specifically for practical industry knowledge and experience in tutors, when judging how effective a tutor is. This has implications for both the recruitment and training of online executive MBA tutors....

  1. Haemodialysis work environment contributors to job satisfaction and stress: a sequential mixed methods study.

    Science.gov (United States)

    Hayes, Bronwyn; Bonner, Ann; Douglas, Clint

    2015-01-01

    Haemodialysis nurses form long term relationships with patients in a technologically complex work environment. Previous studies have highlighted that haemodialysis nurses face stressors related to the nature of their work and also their work environments leading to reported high levels of burnout. Using Kanters (1997) Structural Empowerment Theory as a guiding framework, the aim of this study was to explore the factors contributing to satisfaction with the work environment, job satisfaction, job stress and burnout in haemodialysis nurses. Using a sequential mixed-methods design, the first phase involved an on-line survey comprising demographic and work characteristics, Brisbane Practice Environment Measure (B-PEM), Index of Work Satisfaction (IWS), Nursing Stress Scale (NSS) and the Maslach Burnout Inventory (MBI). The second phase involved conducting eight semi-structured interviews with data thematically analyzed. From the 417 nurses surveyed the majority were female (90.9 %), aged over 41 years of age (74.3 %), and 47.4 % had worked in haemodialysis for more than 10 years. Overall the work environment was perceived positively and there was a moderate level of job satisfaction. However levels of stress and emotional exhaustion (burnout) were high. Two themes, ability to care and feeling successful as a nurse, provided clarity to the level of job satisfaction found in phase 1. While two further themes, patients as quasi-family and intense working teams, explained why working as a haemodialysis nurse was both satisfying and stressful. Nurse managers can use these results to identify issues being experienced by haemodialysis nurses working in the unit they are supervising.

  2. Analyzing Food-Related Life Satisfaction and other Predictors of Life Satisfaction in Central Chile.

    Science.gov (United States)

    Schnettler, Berta; Lobos, Germán; Orellana, Ligia; Grunert, Klaus; Sepúlveda, José; Mora, Marcos; Denegri, Marianela; Miranda, Horacio

    2015-06-17

    This study aimed to assess the effect of satisfaction with food-related life on life satisfaction among inhabitants of the main municipalities of central Chile. A survey was applied to a sample of 1,277 people, distributed proportionally by municipality. The questionnaire included the following scales: SWLS (Satisfaction with Life Scale), SWFL (Satisfaction with Food-related Life) and the Health-Related Quality of Life Index (HRQOL). Questions were asked regarding eating habits inside and outside the home, time available for meals at home, the assessment of five sources of happiness and the demographic characteristics of those surveyed. An ordered logit model was proposed, in which the dependent variable was satisfaction with life. Satisfaction with life was significantly related to the respondent's socioeconomic status, self-perception of health, degree of satisfaction with food-related life, monthly food expenditure, time available for supper with the family (p health problems, frequency of supper with the family, the degree of agreement with respect to family being an important source of happiness (p health, family and eating, and the family interaction associated with eating may play an important role in overall satisfaction with life.

  3. [Job Satisfaction of Young Professionals in Health Care].

    Science.gov (United States)

    Ulrich, Gert; Homberg, Angelika; Karstens, Sven; Goetz, Katja; Mahler, Cornelia

    2017-05-29

    Background Job satisfaction in health care is currently important in view of workforce shortage in the health care area. The purpose of this study was to evaluate job satisfaction in young health professionals and to identify factors possibly influencing overall job satisfaction. Methods About one year after graduating from vocational training, a total of 579 graduates from various health care professions [Nursing (N), Nursing and Geriatric Nursing; Therapy (TP), Physical therapy and Logopaedics; Diagnostics (D), Diagnostic Radiography and Biomedical Science], were invited to participate in an online-survey. Job satisfaction was assessed with the 10-item Warr-Cook-Wall (WCW) job satisfaction questionnaire. Descriptive analysis of the WCW was performed, and the impact of various factors on job satisfaction was determined by stepwise linear regression analysis. Results In total, 189 graduates (N, n=121; TP, n=32; D, n=36) were included in data analysis (32.6% response rate). Overall job satisfaction in all young professionals was 4.9±1.6 (mean±SD) and was slightly higher in TP (5.4±1.4) compared with N (4.7±1.6) and D (5.0±1.5), respectively. Highest satisfaction was identified with "colleagues" and lowest satisfaction with "income" was identified in all professional groups. Colleagues and fellow workers showed the highest score of association regarding overall job satisfaction in regression analysis. Conclusions As a whole, our data suggest good to very good satisfaction in various WCW items of job satisfaction. "Colleagues" were shown to have a high impact on job satisfaction. To improve the attractiveness of job profiles in health care, the presented results may provide a valuable input regarding workforce shortage. © Georg Thieme Verlag KG Stuttgart · New York.

  4. Body image satisfaction among female college students.

    Science.gov (United States)

    Goswami, Shweta; Sachdeva, Sandeep; Sachdeva, Ruchi

    2012-07-01

    To determine body image satisfaction among newly entrant women students in a professional institution. A cross-sectional study using body image satisfaction described in words was undertaken, which also explored relationship with body mass index (BMI) and other selected co-variables such as socio-demographic details, overall satisfaction in life, and particularly in academic/professional life, current health status using 5-item based Likert scale. Height, weight, hip and waist circumference measurement was carried out using standard protocol. Data collection was carried through personal interview using pre-designed, pre-tested semi-structured interview schedule by female investigators during August-September 2010 and analysis carried out by computing percentages and Chi-square test. Out of 96 study samples, 16.66%, 51.04%, and 32.29% girl students perceived their body image as fair, good and excellent, respectively while overall 13.54% were dissatisfied with their body image. The body image satisfaction had significant relationship with image perception (Pbody image satisfaction while overweight students (BMI≤23 kg/m(2)) had a significantly higher (54.54%) prevalence of dissatisfaction (Pbody image satisfaction is reported in this study and was found to be significantly related to anthropometric measurements. On an encouraging note, this level needs to be preserved for overall mental and healthy development of students. Proactive preventive measures could be initiated on personality development, acceptance of self and individual differences while maintaining optimum weight and active life style.

  5. Citizen (Dis)satisfaction

    DEFF Research Database (Denmark)

    Olsen, Asmus Leth

    2015-01-01

    This article introduces the importance of equivalence framing for understanding how satisfaction measures affect citizens’ evaluation of public services. Does a 90 percent satisfaction rate have a different effect than a logically equivalent 10 percent dissatisfaction rate? Two experiments were...... conducted on citizens’ evaluations of hospital services in a large, nationally representative sample of Danish citizens. Both experiments found that exposing citizens to a patient dissatisfaction measure led to more negative views of public service than exposing them to a logically equivalent satisfaction...

  6. Professional Development in the Transition to Online Teaching: the Voice of Entrant Online Instructors

    Science.gov (United States)

    Adnan, Müge

    2018-01-01

    Professional development (PD) is critical for instructors who are adopting new roles and competencies in online teaching environments. This mixed-method study examines an online faculty development programme in Turkey, refecting upon participants' expectations, readiness and satisfaction. The fndings indicate a signifcant relationship between…

  7. The structure of psychological life satisfaction: insights from farmers and a general community sample in Australia

    Science.gov (United States)

    2012-01-01

    Background Psychological life satisfaction is a robust predictor of wellbeing. Public health measures to improve wellbeing would benefit from an understanding of how overall life satisfaction varies as a function of satisfaction with multiple life domains, an area that has been little explored. We examine a sample of drought-affected Australian farmers and a general community sample of Australians to investigate how domain satisfaction combines to form psychological satisfaction. In particular, we introduce a way of statistically testing for the presence of “supra-domains” of satisfaction to propose a novel way of examining the composition of psychological life satisfaction to gain insights for health promotion and policy. Methods Covariance between different perceptions of life domain satisfaction was identified by conducting correlation, regression, and exploratory factor analyses on responses to the Personal Wellbeing Index. Structural equations modelling was then used to (a) validate satisfaction supra-domain constructs emerging from different perceptions of life domain satisfaction, and (b) model relationships between supra-domains and an explicit measure of psychological life satisfaction. Results Perceived satisfaction with eight different life domains loaded onto a single unitary satisfaction construct adequately in each sample. However, in both samples, different domains better loaded onto two separate but correlated constructs (‘supra-domains’): “satisfaction with connectedness” and “satisfaction with efficacy”. Modelling reciprocal pathways between these supra-domains and an explicit measure of psychological life satisfaction revealed that efficacy mediated the link between connectedness and psychological satisfaction. Conclusions If satisfaction with connectedness underlies satisfaction with efficacy (and thus psychological satisfaction), a novel insight for health policy emerges: psychological life satisfaction, a vital part of

  8. The structure of psychological life satisfaction: insights from farmers and a general community sample in Australia

    Directory of Open Access Journals (Sweden)

    OBrien Léan V

    2012-11-01

    Full Text Available Abstract Background Psychological life satisfaction is a robust predictor of wellbeing. Public health measures to improve wellbeing would benefit from an understanding of how overall life satisfaction varies as a function of satisfaction with multiple life domains, an area that has been little explored. We examine a sample of drought-affected Australian farmers and a general community sample of Australians to investigate how domain satisfaction combines to form psychological satisfaction. In particular, we introduce a way of statistically testing for the presence of “supra-domains” of satisfaction to propose a novel way of examining the composition of psychological life satisfaction to gain insights for health promotion and policy. Methods Covariance between different perceptions of life domain satisfaction was identified by conducting correlation, regression, and exploratory factor analyses on responses to the Personal Wellbeing Index. Structural equations modelling was then used to (a validate satisfaction supra-domain constructs emerging from different perceptions of life domain satisfaction, and (b model relationships between supra-domains and an explicit measure of psychological life satisfaction. Results Perceived satisfaction with eight different life domains loaded onto a single unitary satisfaction construct adequately in each sample. However, in both samples, different domains better loaded onto two separate but correlated constructs (‘supra-domains’: “satisfaction with connectedness” and “satisfaction with efficacy”. Modelling reciprocal pathways between these supra-domains and an explicit measure of psychological life satisfaction revealed that efficacy mediated the link between connectedness and psychological satisfaction. Conclusions If satisfaction with connectedness underlies satisfaction with efficacy (and thus psychological satisfaction, a novel insight for health policy emerges: psychological life satisfaction

  9. Management Satisfaction Survey

    Data.gov (United States)

    Office of Personnel Management — The Chief Human Capital Officers' Managers' Satisfaction Survey asks managers to rate their perception of workforce planning, interaction with and levels of support...

  10. Student satisfaction and loyalty in Denmark: Application of EPSI methodology.

    Science.gov (United States)

    Shahsavar, Tina; Sudzina, Frantisek

    2017-01-01

    Monitoring and managing customers' satisfaction are key features to benefit from today's competitive environment. In higher education context, only a few studies are available on satisfaction and loyalty of the main customers who are the students, which signifies the need to investigate the field more thoroughly. The aim of this research is to measure the strength of determinants of students' satisfaction and the importance of antecedents in students' satisfaction and loyalty in Denmark. Our research model is the modification of European Performance Satisfaction Index (EPSI), which takes the university's image direct effects on students' expectations into account from students' perspective. The structural equation model of student satisfaction and loyalty has been evaluated using partial least square path modelling. Our findings confirm that the EPSI framework is applicable on student satisfaction and loyalty among Danish universities. We show that all the relationships among variables of the research model are significant except the relationship between quality of software and students' loyalty. Results further verify the significance of antecedents in students' satisfaction and loyalty at Danish universities; the university image and student satisfaction are the antecedents of student loyalty with a significant direct effect, while perceived value, quality of hardware, quality of software, expectations, and university image are antecedents of student satisfaction. Eventually, our findings may be of an inspiration to maintain and improve students' experiences during their study at the university. Dedicating resources to identified important factors from students' perception enable universities to attract more students, make them highly satisfied and loyal.

  11. JOB SATISFACTION OF MIDWIVES: A LITERATURE REVIEW

    Directory of Open Access Journals (Sweden)

    Daniela Nedvědová

    2017-05-01

    Full Text Available Aim: The aims of the literature review were to identify and analyze factors affecting job satisfaction of midwives. Design: A literature review. Methods: Included in the literature review were full texts of papers published in English language from 1990 to 2014. The search for relevant data was performed using the electronic databases CINAHL, Medline, Science Direct and Wiley Online Library. From a total of 43 studies found, 11were analyzed as quantitative studies that fulfilled the specified criteria. Results: Job satisfaction of midwives is affected by a lack of support from the management of healthcare facilities, low salary, understaffing, insufficient time for professional activities, work-family imbalance, high workload, physical demands, inadequate professional development, working environment, stress and low autonomy at work. Midwives showed signs of exhaustion, fatigue, hostility and depression, contributing to job turnover. Conclusion: The literature review presents the factors influencing job satisfaction of midwives. This is affected by many variable determinants, which create a feeling of job satisfaction of midwives, but can also lead to job dissatisfaction and, consequently, high turnover. Keywords: midwives, job satisfaction.

  12. Job satisfaction survey among health centers staff.

    Science.gov (United States)

    Shahnazi, Hossein; Daniali, Seyede Shahrbanoo; Sharifirad, Gholamreza

    2014-01-01

    Due to the importance of health care organizations with significant responsibility for prevention and care, assessment of job satisfaction among health care staff is essential. Quality of health services will be decreased provided they are not satisfied. This study was a cross-sectional analysis of health care staff in Khomeinishahr (centers, buildings, and networks) If they had at least 6 months work experience, they could enter the study. Data included a two-part questionnaire with a standardized questionnaire, demographic variables, and Smith job descriptive index, which is a questionnaire with six domains. Reliability was obtained for each domain and its validity was reported 0.93. The results showed an overall satisfaction score averages 43.55 ± 12.8 (from 100). Job satisfaction score was not significantly different between the sexes. However, within the current attitude toward job satisfaction, men scores was better than women (P = 0.001). Highest score in job satisfaction was related to relationships with colleagues and lowest score was related to the income, benefits, and job promotion. The more the years of work, the less the job satisfaction was. The attitude toward the current job had a direct relationship with income (P = 0.01). There was a significant inverse relationship between educational level and job satisfaction in domains promotion, income, and benefits (P = 0.01). The staff with higher education levels was less satisfied with income and job promotion qualification. Managers should focus on job qualification to increase job satisfaction and improve the quality of work.

  13. The effect of proposed software products' features on the satisfaction and dissatisfaction of potential customers

    Science.gov (United States)

    Hussain, Azham; Mkpojiogu, Emmanuel O. C.; Yusof, Muhammad Mat

    2016-08-01

    This paper reports the effect of proposed software products features on the satisfaction and dissatisfaction of potential customers of proposed software products. Kano model's functional and dysfunctional technique was used along with Berger et al.'s customer satisfaction coefficients. The result shows that only two features performed the most in influencing the satisfaction and dissatisfaction of would-be customers of the proposed software product. Attractive and one-dimensional features had the highest impact on the satisfaction and dissatisfaction of customers. This result will benefit requirements analysts, developers, designers, projects and sales managers in preparing for proposed products. Additional analysis showed that the Kano model's satisfaction and dissatisfaction scores were highly related to the Park et al.'s average satisfaction coefficient (r=96%), implying that these variables can be used interchangeably or in place of one another to elicit customer satisfaction. Furthermore, average satisfaction coefficients and satisfaction and dissatisfaction indexes were all positively and linearly correlated.

  14. Building Financial Satisfaction

    Science.gov (United States)

    Vera-Toscano, Esperanza; Ateca-Amestoy, Victoria; Serrano-Del-Rosal, Rafael

    2006-01-01

    This paper aims to contribute further research on the conceptualization of individual financial satisfaction as a particular domain of satisfaction with life as a whole. Based on the 2003 "Survey on Living Conditions and Poverty" for Andalucia (Spain) and using a self-reported measure of welfare, ordered probit models are used to analyze…

  15. Patient satisfaction in Japan.

    Science.gov (United States)

    Elleuch, Amira

    2008-01-01

    To extend existing knowledge about health care quality and patient satisfaction by exploring Japanese context having a different health care system and a different culture from the USA and Europe. A structural equation model is used to explore links between quality perception and patient satisfaction as well as between patient satisfaction and intentional behavior relying on 159 Japanese outpatient replies. Japanese healthcare service quality is evaluated using its process characteristics (patient-provider interaction) and physical attributes (settings and appearance). Process quality attributes were found to be patient satisfaction antecedents. Satisfaction in turn predicts patient intentional behavior (to return and to recommend). Japanese society cultural specificity seems to be an interesting background to understand Japanese evaluation when patients assess health service quality. The sample investigated is relatively small. The study relied on a linear approach to assess patient satisfaction and intentional behavior. However, the non-linear model should yield a better reality fit. To improve Japanese patient satisfaction, cultural values such as courtesy, empathy and harmony should be emphasized when delivering medical services. Satisfied consumers are an important asset for the healthcare provider as they intend to reuse the service and to recommend it to their families and friends. Both foreign and Japanese providers should adopt a consumer perspective to enhance the service quality and then to maintain long-term relationships with their customers. The study used structural equation analysis to assess patient satisfaction in a scarcely investigated context. Moreover, the study relies on Japanese society's cultural characteristics to explain and understand results.

  16. Integrative self-knowledge and marital satisfaction.

    Science.gov (United States)

    Ghorbani, Nima; Watson, P J; Fayyaz, Fatemeh; Chen, Zhuo

    2015-01-01

    Married Iranian couples (N = 210) responded to the Integrative Self-Knowledge Scale along with a measure of marital satisfaction, the International Personality Item Pool (IPIP) Big Five, and an index of interpersonal problems. Integrative self-knowledge correlated positively with marital satisfaction, positively with all but the extraversion Big Five traits, and negatively with three indices of interpersonal problems. Integrative self-knowledge also mediated a number of personality relationships with marital satisfaction. Spouse-ratings of personality confirmed the adaptive implications of integrative self-knowledge for marriage. Linkages with questionnaire response styles supported the description of integrative self-knowledge as a measure of both self-insight and self-development. Results confirmed the potential of integrative self-knowledge for studying self-regulatory processes and suggested that the enhancement of self-knowledge may be a useful goal in efforts to strengthen marriages.

  17. Physician's gender, communication style, patient preferences and patient satisfaction in gynecology and obstetrics: A systematic review

    NARCIS (Netherlands)

    Janssen, S.M.; Lagro-Janssen, A.L.M.

    2012-01-01

    OBJECTIVE: Review of studies published in the last 10 years about women seeking gynecological- or obstetrical care and physician's gender in relation to patient preferences, differences in communication style and patient satisfaction. METHODS: Studies were identified by searching the online

  18. A Study on Customer Awareness and Satisfaction towards Flipkart Shopping - With Special Reference to Pollachi Taluk

    OpenAIRE

    Dr.M. Deepa; Sasikala, K.

    2017-01-01

    There are number of various websites are Amazon, snap deal, flip kart are available online shopping and they are playing an essential role in fulfilling the needs of customer. Flip kart is one among them and it is ranked as first preferred online shopping now days the customer are more dynamic. Their needs and preference can be changing as per the current scenario. The development of the online shopping sites mainly depends on the customer awareness & satisfaction. Online shopping has many ad...

  19. A Preliminary Study on the Effectiveness of the Chinese Career Key Online

    Science.gov (United States)

    Ting, Siu-Man Raymond

    2009-01-01

    The Chinese Career Key (CCK) Online was studied for its effectiveness and user satisfaction. Study participants were 92 students at a public high school in Hong Kong. The research findings provide preliminary evidence of reliability, validity, and user satisfaction for the CCK Online. Limitations and implications for future studies and counseling…

  20. E-Learning: Investigating Students' Acceptance of Online Learning in Hospitality Programs

    Science.gov (United States)

    Song, Sung Mi

    2010-01-01

    Students' perceptions and satisfaction with online learning courses have drawn a lot of attention from educational practitioners and researchers. However, an empirical study of perception and satisfaction with online learning is yet to be found in the hospitality area. Thus, this study addresses gaps in previous studies. This study was…

  1. Effective Use of a Learning Management System to Influence On-Line Learning

    Science.gov (United States)

    Hongjiang, Xu; Mahenthiran, Sakthi; Smith, Kenton

    2014-01-01

    Many studies suggest factors that might influence online learning and assessment, but most have not been empirically tested. We use survey data from 91 students to investigate what factors influence students' satisfaction with online assessment, and overall student satisfaction with the learning management system--Moodle. The survey questionnaire…

  2. Pedagogical dimensions of effective online asynchronous teacher communication in higher education

    NARCIS (Netherlands)

    Smits, A.; Voogt, J.; Rutledge, D.; Slykhuis, D.

    2015-01-01

    In this research teacher behaviour in online asynchronous discussions is studied. To this end teachers’ online messages were analyzed and correlated to measures of student satisfaction. Findings show a positive relation between student satisfaction and the presence of content knowledge, multiple

  3. An explanatory model of nurse practitioner job satisfaction.

    Science.gov (United States)

    Koelbel, P W; Fuller, S G; Misener, T R

    1991-01-01

    Job satisfaction influences employee retention, worker productivity, and performance quality. To retain qualified nurse practitioners (NPs), health administrators must identify sources of job satisfaction and dissatisfaction. Herzberg's dual-factor theory of job satisfaction addresses extrinsic and intrinsic work-related factors. Expansion of the model to include global job satisfaction and individual differences provided a broad framework for the assessment of nurse practitioner job satisfaction. The expanded model was used to analyze the job satisfaction of 132 NPs registered with the South Carolina State Board of Nursing in 1988 (final response rate = 90%). Participants completed the Index of Job Satisfaction (IJS), the Minnesota Satisfaction Questionnaire-Short Form (MSQ-SF), and the Personal and Work Background Questionnaire (PWBQ). Although the NPs were moderately satisfied with their overall jobs, extrinsic factors were found to be major sources of dissatisfaction. The optimal combination of variables predicted by regression analysis to influence global job satisfaction were age, number of children, urban locations, achievement, company policies and practices, creativity, independence, and compensation. Implications for health administrators to improve the work environments of NPs are discussed.

  4. Registered nurse job satisfaction and collective bargaining unit membership status.

    Science.gov (United States)

    Pittman, Jennifer

    2007-10-01

    To examine differences in job satisfaction levels between registered nurses who were or were not members of a nursing collective bargaining unit. The nursing shortage could lead to decreased quality of patient care, heavier workloads, and mandatory overtime, resulting in decreased job satisfaction and increased intent to leave. Nursing collective bargaining units use contracts to help decrease patient workload, decrease and eliminate mandatory overtime, increase pay and benefits, and increase job security. Exploring differences in job satisfaction between nurses who are and are not members of collective bargaining units is pertinent to understanding the retention and recruitment of nurses. A descriptive secondary analysis using a survey database from the Minnesota Department of Health. The survey, which included a job satisfaction section largely based on the Index of Work Satisfaction, was sent in 2002 to 3,645 registered nurses in Minnesota. Members of collective bargaining units had higher satisfaction with wages. Nonmembers had higher satisfaction with nursing supervision, patient care, work setting, professional relationships, and overall job satisfaction. There is a need for interventions in institutions with collective bargaining units to improve job satisfaction, nurse retention, and job recruitment.

  5. 75 FR 25320 - Agency Information Collection (Nation-wide Customer Satisfaction Surveys) Activities Under OMB...

    Science.gov (United States)

    2010-05-07

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF VETERANS AFFAIRS Agency Information Collection (Nation-wide Customer Satisfaction Surveys) Activities Under OMB... INFORMATION: Title: Nation-wide Customer Satisfaction Surveys, VA Forms 1465-2 through 1465-4. OMB Control...

  6. 75 FR 9277 - Proposed Information Collection (Nation-Wide Customer Satisfaction Surveys) Activity: Comment...

    Science.gov (United States)

    2010-03-01

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF VETERANS AFFAIRS Proposed Information Collection (Nation-Wide Customer Satisfaction Surveys) Activity: Comment.... Title: Nation-wide Customer Satisfaction Surveys, VA Forms 1465-2 through 1465-4. OMB Control Number...

  7. 77 FR 64382 - Agency Information Collection (Nation-Wide Customer Satisfaction Surveys) Activities Under OMB...

    Science.gov (United States)

    2012-10-19

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF VETERANS AFFAIRS Agency Information Collection (Nation-Wide Customer Satisfaction Surveys) Activities Under OMB....'' SUPPLEMENTARY INFORMATION: Title: Nation-wide Customer Satisfaction Surveys, VA Forms 10-1465- 2 through 10-1465...

  8. 77 FR 2349 - Proposed Information Collection (Nation-wide Customer Satisfaction Surveys) Activity: Comment...

    Science.gov (United States)

    2012-01-17

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF VETERANS AFFAIRS Proposed Information Collection (Nation-wide Customer Satisfaction Surveys) Activity: Comment... forms of information technology. Title: Nation-wide Customer Satisfaction Surveys, VA Forms 10-1465- 2...

  9. An analysis of the relationship between job satisfaction and job stress in correctional nurses.

    Science.gov (United States)

    Flanagan, Nancy A; Flanagan, Timothy J

    2002-08-01

    Stamps and Piedmonte's Index of Work Satisfaction and Harris's Nurse Stress Index were completed by 287 registered nurses employed in state prison health care facilities in order to assess job satisfaction and job stress among correctional nurses. Correctional nurses' expectations about job satisfaction were influenced by pay and autonomy. This finding was consistent with studies of hospital nurses. Important sources of job satisfaction were professional status and interaction with employees. Analysis of differences between expectations and sources of job satisfaction may provide understanding of career benefits and sources of dissatisfaction. Time pressures and organizational support and involvement were sources of stress. Multivariate analyses showed an inverse relationship between stress and job satisfaction. Information about job satisfaction and work stress and their correlates may be used to develop strategies to improve the recruitment and retention of correctional nurses. Copyright 2002 Wiley Periodicals, Inc.

  10. Survey of pay satisfaction, job satisfaction and employee turnover in ...

    African Journals Online (AJOL)

    Survey of pay satisfaction, job satisfaction and employee turnover in selected business organisations in Lagos, Nigeria. ... Global Journal of Social Sciences ... The study was an attempt at investigating the relatedness of pay satisfaction, job satisfaction and employee turnover in business organizations in Lagos Nigeria.

  11. Web Based Reputation Index of Turkish Universities

    OpenAIRE

    Arslan, Mehmet Lutfi; Seker, Sadi Evren

    2014-01-01

    This paper attempts to develop an online reputation index of Turkish universities through their online impact and effectiveness. Using 16 different web based parameters and employing normalization process of the results, we have ranked websites of Turkish universities in terms of their web presence. This index is first attempt to determine the tools of reputation of Turkish academic websites and would be a basis for further studies to examine the relation between reputation and the online eff...

  12. Policies to increase the social value of science and the scientist satisfaction. An exploratory survey among Harvard bioscientists. [v2; ref status: indexed, http://f1000r.es/3jw

    Directory of Open Access Journals (Sweden)

    Andrea Ballabeni

    2014-06-01

    Full Text Available Basic research in the biomedical field generates both knowledge that has a value per se regardless of its possible practical outcome and knowledge that has the potential to produce more practical benefits. Policies can increase the benefit potential to society of basic biomedical research by offering various kinds of incentives to basic researchers. In this paper we argue that soft incentives or “nudges” are particularly promising. However, to be well designed, these incentives must take into account the motivations, goals and views of the basic scientists. In the paper we present the results of an investigation that involved more than 300 scientists at Harvard Medical School and affiliated institutes. The results of this study suggest that some soft incentives could be valuable tools to increase the transformative value of fundamental investigations without affecting the spirit of the basic research and scientists’ work satisfaction. After discussing the findings, we discuss a few examples of nudges for basic researchers in the biomedical fields.

  13. Online Portfolio of Teacher Training

    Directory of Open Access Journals (Sweden)

    María Elena Mellado

    2010-05-01

    Full Text Available The purpose of the following study is to evaluate the degree of satisfaction with the online portfolio as a resource for assessing the initial teaching performance of students preparing at the Catholic University of Temuco, Chile, to become primary school teachers. Two groups were used in this research: an experimental one that worked with the online portfolio, and a control group that worked with the physical file. The sample consisted of 30 students randomly selected from the fourth year of the program. The level of satisfaction expressed by users of the portfolio was evaluated at the end of the practice-teaching experience. In order to take this measurement, an instrument called a semantic differential was especially designed for the purpose. The experimental group showed a difference significantly greater than that of the control group in the variable degree of satisfaction with the portfolio tool. Also, a positive and significant correlation was observed between the degree of satisfaction expressed by the students, and the score obtained by them in the initial-teaching-performance portfolio.

  14. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 101 - 150 of 613 ... Issue, Title. Vol 16, No 3 (2013), Chaos in Family Law: A Model for the Recognition of Intimate Relationships in South Africa, Abstract PDF. P Bakker. Vol 8, No 1 (2005), "Checks and balances reflections on the development of the doctrine of separation of powers under the South African constitution" ...

  15. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 101 - 150 of 156 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. O. O'Mahony, Barry · Ord, Kathy. P. Parsa, Haragopal · Parsa, Rahul · Peichl, Gernot · Pendell, Patrice · Peters, Jennifer · Pettinga, Fabian · Presbury, Rajka. R. Rashek, Bastian · Rebecca, Tan Li Yu · Rejowski, Mirian · Renfors, Sanna-Mari

  16. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Bloch, C.E. · Bloch, E.M. · Bloch, J.M. · Block, B · Blockman, M · Blockman, Marc · Blockman, Marc · Blom, D J · Blom, D J · Blom, MW · Bloom, Peter D · Blumberg, L · Blumberg, LH · Blumberg, Lucille · Blumenthal, N. J. · Blumenthal, R · Blumenthal, Ryan 401 - 450 of 740 Items >>. ISSN: 0256- ...

  17. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    L Zhong, Y Wang, W Peng, Y Liu, J Wan, S Yang, L Li, C Wu, X Zhou. Vol 16, No 5 (2017), Healing effect of Sanguisorba officinalis L extract on second-degree burns in rats, Abstract PDF. Xin Le, You-fen Fan. Vol 15, No 4 (2016), Healing effect of Terminalia chebula Retz extract on second-degree burns in rats, Abstract PDF.

  18. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 501 - 550 of 715 ... RAB Bond, JR Mika, BS Martincigh, R H Simoyi. Vol 39, No 3 (2016), Preserving affine Baire classes by perfect affine maps, Abstract. Ondřej F.K. Kalenda, Jiří ... H Boustique, G Richardson. Vol 33, No 3 (2010), Rademacher theorem for Fréchet spaces, Abstract. Caterina La Russa. Vol 23, No 1 (2000) ...

  19. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 3101 - 3150 of 11090 ... Vol 15, No 13 (2016), Determining water content and other impurities in Siparuna guianensis Aublet essential oil using differential scanning calorimetry, Abstract PDF. Augustus Caeser Franke Portella, Marilda Munaro, Chrystian de Assis Siqueira, Kleber Franke Portella, Magnólia de Mendonca ...

  20. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Issue, Title. Vol 13, No 2 (1957), Dr. C. van Gelderen , De boeken der Koningen, opnieuw uit de grondtekst vertaald en verklaard, III, 2 Kon. 5-17, tweede druk, J. H. Kok N.V., Kampen, 1956, Abstract PDF. A. van Selms. Vol 13, No 2 (1957), Dr. C.J. Goslinga , De boeken Samuel opnieuw uit die grondtekst vertaalden ...

  1. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 701 - 750 of 1220 ... Vol 42, No 3 (2016), MIKE-SHE integrated groundwater and surface water model used to simulate scenario hydrology for input to DRIFT-ARID: the Mokolo River case study, Abstract .... E Struyf, KD Bal, H Backx, D Vrebos, A Casteleyn, E De Deckere, J Schoelynck, L Brendonck, LM Raitt, P Meire.

  2. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 301 - 350 of 989 ... Gahweiler, C. Gallardo, Ana · Gallardo, Leonor · Gama, José · García-Calvo, Tomás · García-López, LM · García-Pinillos, F · García-Pinillos, Felipe · Garcia- Fernandez, J · Garcia-Hermoso, Antonio · Gónzalez-Ponce, Inmaculada · Geldenhuys, LL · Geldenhuys, S · Geldenhuys, Susan · Gelen, Ertugrul

  3. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 1 - 50 of 3837 ... Vol 100, No 8 (2010), Balantidium coli-induced pulmonary haemorrhage with iron deficiency, Abstract PDF. A Koopowitz, P Smith, N van Rensburg, ... S.D. Millar, A.C. Mauff, H.J. Koornhof. Vol 68, No 15 (1983), Trichomonas infection in pregnancy does it affect perinatal outcome? Abstract PDF.

  4. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 1 - 41 of 41 ... ... Diagnosis, treatment and zoonotic importance of multiple abscesses in ... Isolation of Bacillus anthracis from dry cattle meat, skin and soil from ... and anticancer effects in hamster don cells exposed to fenvalerate, Abstract.

  5. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 51 - 100 of 117 ... ... of the Glandular Cells in the Harderian Gland of the Golden Hamster, Abstract ... tumor with cranial epidural and subdural abscesses presenting as ... among Psoriasis Patients Attending Skin Clinics n Dar es Salaam, ...

  6. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 51 - 100 of 156 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. G. Genç, Ruhet · Gerhardt, Tobias · Gerritsen, Suzanne · Graham, Peter · Grit, A · Groenveld, Rink. H. Harkison, Tracy · Haynes, Natalie · Hegarty, Joseph · Hegarty, Joseph A. Hensens, W · Hensens, Wouter · Heyes, Andy · Hoekstra, Inkje

  7. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 976 - 1000 of 1840 ... Vol 52, No 1 (2017), Metal accumulation in House Sparrow (Passer domesticus) from Thohoyandou, Limpopo province, South Africa, Abstract. Nathan J. Baker ... Vol 49, No 2 (2014), Microsatellite markers for population genetic studies of the rock firefinch, Lagonosticta sanguinodorsalis, Abstract.

  8. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 951 - 1000 of 3814 ... G. Drennan. Vol 91, No 2 (2001), Craniocerebral gunshot injuries in South Africa – a suggested management strategy, Abstract PDF. PL Semple, Z Domingo. Vol 106, No 9 (2016), CRISPR-Cas: Revolutionising genome engineering, Abstract PDF. S.A. Nicholson, M.S. Pepper. Vol 86, No 6 (1996) ...

  9. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Dictyoptera; Blattidae) and Musca domestica L. (Diptera; Muscidae) in ten districts of Tangier, Morocco ... Vol 6, No 8 (2007), Banana Xanthomonas wilt: a review of the disease, management strategies and future research directions, Abstract PDF.

  10. Browse Title Index - African Journals Online (AJOL)

    African Journals Online (AJOL)

    2012), Modelling the effects of the sterile insect ... Vol 23, No 2 (2007), Stochastic inventory management at a service facility with a set of reorder levels, Abstract PDF. V SS Yadavalli, B Sivakumar, G Arivarignan. Vol 23, No 1 ...

  11. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 451 - 500 of 1050 ... Vol 22 (2000), Harmful algal blooms of the Southern Benguela current: A review and appraisal of monitoring from 1989 to 1997, Abstract PDF. GC Pitcher, D Calder. Vol 31, No 1 (2009), High genetic homogeneity of the moon jelly Aurelia aurita (Scyphozoa, Semaeostomeae) along the Mediterranean ...

  12. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Vol 22, No 1 (2015), Toxidermie médicamenteuse secondaire à l'acénocoumarol, Abstract PDF. Naziha Khammassi, Nahed Kessentini. Vol 22, No 1 (2015), Toxoplasmose oculaire atypique chez une femme congolaise de 72 ans: à propos d'une observation, Abstract PDF. Yogolelo Asani Bienvenu, Musau Nkola Angel, ...

  13. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Yaseen, M · Yaseen, Muhammad · Yaseen, T · Yashaswini, KS · Yasin, Ansar · Yasin, Ghulam · Yasin, M · Yasin, Nusrat · Yasmeen, Ghazala · Yasmeen, Majeda · Yasmin, Farah · Yasmin, G · Yasmin, H · Yasmin, Salwee · Yasmin, T · Yasmin, Tahira · Yasmina, Hammoui · Yasmina, Jaufeerally-Fakim · Yasmina, Louerrad

  14. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 101 - 150 of 151 ... Issue, Title. Vol 6, No 1 (2013), Promoting responsible research conduct in a developing world academic context, Abstract PDF. L Horn. Vol 4, No 2 (2011), Psychometrics of the student version of the Jefferson Scale of Physician Empathy (JSPE-S) in final-year medical students in Johannesburg in ...

  15. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    ... tolerance of Nelore, Senepol x Nelore and Angus x Nelore heifers in the southeast region of Brazil, Abstract PDF. A.R.B Ribeiro, M.M Alencar, A.R Freitas, L.C.A Regitano, M.C.S Oliveira, A.M.G Ibelli. Vol 45, No 5 (2015), HEPES buffer in ovary-transportation medium influences developmental competence of cattle oocytes ...

  16. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    , A · Sommers, DeK · Sommers, DeK · Sondzaba, NO · Songca, PP · Soogun, S · Sotade, BO · Souter, J · Spangenberg, JJ · Spangengberg, J J · Sparks, BLW · Stapar, D · Stark, K · Steel, HR · Steenkamp, L · Stein, DJ · Steinberg, W J · Steinberg ...

  17. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 7001 - 7050 of 11090 ... Vol 11, No 87 (2012), Main and interaction effects of extrusion temperature and usage level of full fat soybean on performance and blood metabolites ... Vol 11, No 96 (2012), Manipulating nutrient composition of microalgal growth media to improve biomass yield and lipid content of Micractinium ...

  18. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 7551 - 7600 of 11090 ... W Mbacham, M Evehe, P Netongo, I Ali, N Nfor, A Akaragwe, P Mimche, A Nji, C Djoko, B Tawe. Vol 10, No 19 (2011), Mycelial compatibility groups and pathogenicity of Sclerotinia sclerotiorum (Lib.) De Bary causal agent of white mold disease of greenhouse grown cucumber in Antalya-Turkey ...

  19. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 101 - 150 of 298 ... Sarkar, Lovely · Sarmina Yeasmin, Mst. Sarmina Yeasmin, Mst. Sarr, O. Sarr, Oumar · Sarr, Oumar · Sarr, Oumar · Sarıöz, Ozlem · Sasikala, B V · Sathiyamoorthi, K. Satyanarayana, V.S.V. · Saucedo Medina, T I · Sayeed, M.A. · Schmelzer, Jurn · Schmidt, J. Schroeder, Knut · Seddiki, N. Segato, Tiriana

  20. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 901 - 941 of 941 ... Moussa Bougouma, Boubié Guel, Tiriana Segato, Jean B. Legma, Marie-Paule Delplancke Ogletree. Vol 22, No 2 (2008), The synthesis and the reactivity of arene ruthenium oxalato complexes, Abstract PDF. Cheikh Mbacké Ndiaye, Bamba Déthiélaw Dieng, Fatou Dieng Faye, Mohamed Gaye, ...

  1. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 351 - 400 of 776 ... Kartheek, RM · Kasim, A · Kawasumi, K · Kayastha, RB · Khairiah, MS · Khaksar, Z · Khalafalla, Abdelmalik Ibrahim · Khalafalla, AI · Khan, SA · Kienast, M · Kimber, MJ · King, Donald P. Kogan, LR · Koide, M · Kojima, T · Kokhaei, P · Korcová, Jana · Korec, Evžen · Kouamo, J · Kovalcuka, Liga · Kraim, ES

  2. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. F. Friday, OO · Furo, NA · Futuless, KN · FUWAPE, I A · FUWAPE, I. A.. G. Gabdo, BH · Gabdo, BH · Gadimoh, S · Gandu, I · GANGULA, D. T. · Gauvrit, J-Y. Gaye, MB · Gbadamosi, A.H · Gbadeyan, J A · Gbaha, P · Gbaha, P · Gbenle, GO · Gehin, E · GEMADE, M.

  3. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 1 - 32 of 32 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. G. Gabdo, BH · Gabdo, BH · Gadimoh, S · Gandu, I · GANGULA, D. T. · Gauvrit, J-Y. Gaye, MB · Gbadamosi, A.H · Gbadeyan, J A · Gbaha, P · Gbaha, P · Gbenle, GO · Gehin, E · GEMADE, M. GEORGE, A M · George, Uchechukwu · GIMBA, C. E.

  4. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Larabinofuranosidase from Aspergillus niger ATCC 120120 in Pichia pastoris .... production by Trichoderma reesei RUT C-30 from solid state fermentation of oil palm empty fruit bunches using Plackett-Burman design, Abstract PDF.

  5. Browse Author Index - African Journals Online (AJOL)

    African Journals Online (AJOL)

    Items 3201 - 3300 of 3642 ... Atta, Sanoussi · Attama, Anthony Amaechi · Attamah, G N · Attar, A · Attaullah, S · Atteh, JO · Atti, Nashwa M Abdel · Attia, Attia O. Attia, H · Attia, Hamadi · Attia, Houneida · Attia, K · Attioua, Barthélémy · Attioua, Barthelemy Koffi · Attitalla, Idress Hamad · Attitalla, IH · Attou, GS · Attou, S · Atttama, AA

  6. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 3251 - 3300 of 33180 ... Atta, Sanoussi · Attama, Anthony Amaechi · Attamah, G N · Attar, A · Attaullah, S · Atteh, JO · Atti, Nashwa M Abdel · Attia, Attia O. Attia, H · Attia, Hamadi · Attia, Houneida · Attia, K · Attioua, Barthélémy · Attioua, Barthelemy Koffi · Attitalla, Idress Hamad · Attitalla, IH · Attou, GS · Attou, S · Atttama, AA

  7. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Andrew Boulle, Christopher Kenyon, Jolene Skordis, Robin Wood. Vol 103, No 7 (2013), Exponential increase in postprandial blood-glucose exposure ... C Feldman, C Smith, S Kaka, P de Jong, A Goolam Mahomed, A Frankel, H.J. Koornhof. Vol 103, No 6 (2013), Factors associated with contraceptive use in a rural area in ...

  8. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 901 - 950 of 9236 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. B. Brink, LT · Brink, M · Brink, N.S. · Brisighelli, G · Brisley, T · Bristow, C · Brits, D. A. · Brits, S · Britz, E · Britz, M · Britz, Marcell · Britz, R · Brock, JF · Brock-Utne, J.G. · Brocklehurst, Peter · Brody, Stuart · Bromhall, M.R. · Bronner, LE

  9. Browse Author Index - African Journals Online (AJOL)

    African Journals Online (AJOL)

    Items 501 - 600 of 5137 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. B. Bristow, C · Britz, E · Britz, M · Britz, Marcell · Britz, R · Brocklehurst, Peter · Brody, Stuart · Bronner, LE · Bronner Murrison, L · Brooke, B · Brooks, A · Brown, B G · Brown, C · Brown, Heather · Brown, R · Brown, R.A. · Brown, RA · Brown, RA

  10. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    David Gisselquist, John J Potterat, Stuart Brody. Vol 95, No 8 (2005):, HIV vaccine research - South Africa\\'s ethical-legal framework and its ability to promote the welfare of trial participants, Abstract PDF. Ann Strode, Catherine Slack, Muriel Mushariwa. Vol 91, No 7 (2001), HIV/AIDS - related knowledge, attitudes and ...

  11. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 601 - 650 of 6104 ... Brody, Stuart · Bronner, LE · Bronner Murrison, L · Brooke, B · Brooks, A · Brouard, P · Brown, B G · Brown, C · Brown, Heather · Brown, R · Brown, R.A. · Brown, RA · Brown, RA · Brown, S · Brown, SL · Bruce, J.L. · Bruce, JL · Bruckmann, EK · Brueton, V · Brugha, R · Bruna, J · Brundyn, K · Brunova, J

  12. Browse Author Index - African Journals Online (AJOL)

    African Journals Online (AJOL)

    Viero, PWM · Vigneron, Philippe · Villacide, JM · Vlok, M · Vlok, P J · Volker, P · von Gadow, K · von Gadow, K · von Gadow, Klaus · Von Maltitz, G · Vuong, Tran Duc ... Wessels, CB · Wessels, MO · White, Don · White, T · Wibisono, M Gunawan · Wichert, MCP · Wiedemann, J · Wilcock, Christopher C · Williams, Anthony

  13. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    S Gritli, K Khamassi, R Boulekbèche, A Lachkhem, K Riahi, S Touati, Z Oueslati, H Boussen, A El May, A Saadi. Vol 31 (2014), Experience du service de medecine nucleaire sahloul sousse dans la prise en charge des carcinomes differencies de la thyroïde a thyroglobuline elevee. Abstract PDF. R Sfar, N Ammar, T Kamoun ...

  14. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 701 - 750 of 1027 ... Vol 37, No 4 (2015), Saldanha Bay, South Africa III: new production and carrying capacity for bivalve aquaculture, Abstract. T A Probyn, J F Atkins, G C Pitcher. Vol 28, No 5 (2006), Salmon mortalities associated with a bloom of Alexandrium fundyense in 2003 in the Bay of Fundy, and subsequent ...

  15. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 851 - 900 of 1027 ... Vol 34, No 4 (2012), St Helena Bay (southern Benguela) then and now: muted climate signals, large human impact, Abstract .... Vol 28, No 5 (2006), Temporal and spatial variability in the characteristics of Alexandrium fundyense blooms in the coastal zone of the Bay of Fundy, eastern Canada ...

  16. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Kayembe, Raphaël Nunga-Matadi, Fidèle Bikangi-Nkiabungu, Eeg-Olofsson Karin .... Vol 34, No 1 (2015), Potentiel d'indication chirurgicale de l'epilepsie en milieu neuropsychiatrique a Kinshasa: cas du centre de sante mentale telema etude ...

  17. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 351 - 400 of 777 ... Vol 24, No 4 (2001), Minimum Moduli in Von Neumann Algebras, Abstract. Perumal Gopalraj, Anton Ströh ... Vol 27, No 1 (2004), Multipliers of Hardy Spaces, Abstract ... Vol 40, No 6 (2017), Multivalued stochastic delay differential equations and related stochastic control problems, Abstract. Bakarime ...

  18. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 201 - 250 of 436 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. I. Inyang, SO · Isabona, J · Isah, KU · Israel-Cookey, C · Ita, BI · Ituen, E E · Iweibo, I · Iyayi, SE. J. Jabil, Y Y · Jonah, SA · Jonah, SO. K. Kolawole, L B · Kucera, Jan. L. Laogun, A · Laogun, AA · Laogun, AA · Laogun, AA · Laogun, D A · Laoye, JA

  19. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Martín-Mex, Rodolfo · Martínez, M J · Martínez- Estévez, M · Martínez-Estévez, M · Martínez-Estrada, Eduardo · Martínez-Flores, HE · Martínez-Guerrero, MA · Martínez-Madrigal, JD · Martínez-Morquecho, R A · Martínez-Peniche, RÁ · Martendal, Cíntia de Oliveira · Martijn, Ten Hoopen · Martin, E · Martin-Mex, R · Martinez, P

  20. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    García, Andrés Calderín · García, LA · García, Luis Medina · García-Almendárez, BE · García-Argueta, Imelda · García-Hernández, LA · García-Medin, Sandra · García-Medina, Lucero · García-Morales, Hiesu · García-Olivares, J. G · Garcia, Claudia 10101 - 10150 of 33376 Items << < 198 199 200 201 202 203 204 205 206 ...

  1. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. G. Guerra de Oliveira, Jamylla Mirck · Guerra-Medina, Cándido Enrique · Guerrero, Carlos Andrés Rengifo · Guerroa, Elisa · Guessas, Bettache · Guetarni, D · GUETAT, Arbi · Guetta, AN · Guevara-Fefer, P · Guevara-Gonzalez, RG · Guevara-González, Ramón

  2. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    H Samia, N Cendrine, S Djamila. Vol 11, No 32 (2012), The effect of fungal competition on colonization of soybeans by moulds of the genus Aspergillus, Trichothecium and Fusarium and the ochratoxin A accumulation as related to temperature and moisture content, Abstract PDF. Lejla Duraković, Frane Delaš, Alma Tudić, ...

  3. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 51 - 100 of 108 ... Vol 2002, No 1 (2002), Inter-personal Racism after Apartheid/Le racisme interindividuel après l'Apartheid, Abstract. Fred Hendricks. Vol 2003, No 2 (2003) ... Vol 2003, No 2 (2003), Migration and Citizenship in Africa: A reveiw of the Governance Institute 2000, Abstract. Abebe Zegeye. Vol 2002, No 2 ...

  4. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    ... date palm (Phoenix dactylifera L.) tamar growing in Al Madinah, Saudi Arabia ... Vol 7, No 3 (2008), Sustainable mushroom production in Africa: A case study in .... of folate-poly(ethylene glycol) chitosan graft-polyethylenimine as a non-viral ...

  5. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Ahmed, Ashraf M. Ahmed, B · Ahmed, Bensoltane · Ahmed, Dildar · Ahmed, Ekram S · Ahmed, Fayyaz · Ahmed, G · Ahmed, H · Ahmed, H. A. · Ahmed, Hala F ... Ahmed, Mohammad Jamil · Ahmed, MRA · Ahmed, Mukhtar · Ahmed, Musharraf · Ahmed, Mustaq · Ahmed, Musthaq · Ahmed, N S · Ahmed, N · Ahmed, Naeem

  6. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    , W · Akram, Waqas · Akram, Z · Akram, Zahid · Akrami, Mohammad · Akromah, R · Akromah, Richard · Aksan, E · Aksit, H · Aksoy, SN · Aksoz, N · Akta , A · Aktas, Ayfer · Aktas, H · Aktas, N · Aktaş, A · Akter, Tahmina · Akther, A · Aktu s, B

  7. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    2011), Urinary tract infections caused ... R Abdelwahd, N Hakam, M Labhilili, SM Udupa. Vol 10, No 82 (2011), Use of anthocyanin ... G Copur, M Arslan, M Duru, M Baylan, S Canogullari, E Aksan. Vol 3, No 8 (2004), Use of palm oil in the diet of ...

  8. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 3001 - 3050 of 11090 ... Vol 7, No 22 (2008), Detection of zearalenone, zearalenol and deoxynivalenol from medicinally important dried rhizomes and root tubers, Abstract PDF. A Koul, G Sumbali. Vol 8, No 19 (2009), Determinants of adoption and productivity of improved rice varieties in southwestern Nigeria, Abstract ...

  9. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 501 - 550 of 1238 ... Issue, Title. Vol 27, No 3 (2001), Flood frequency analysis at ungauged sites in the KwaZulu-Natal Province, South Africa, Abstract PDF. TR Kjeldsen, JC Smithers, RE Schulze. Vol 32, No 3 (2006):, Flood routing in ungauged catchments using Muskingum methods, Abstract PDF. MH Tewolde, JC ...

  10. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 4301 - 4350 of 11090 ... Vol 10, No 78 (2011), Effects of salt and water stress on plant biomass and photosynthetic characteristics of Tamarisk (Tamarix chinensis Lour.) ... Vol 15, No 10 (2016), Effects of season on the yield and quality of agar from Gelidium sesquipedale (Rhodophyta) from Mostaganem, Algeria, Abstract ...

  11. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 9351 - 9400 of 11090 ... Issue, Title. Vol 3, No 8 (2004), Role of sialic acids in the midguts of Trypanosoma congolense infected Culex pipense pipiense mosquitoes, Abstract PDF. AB Sallau, AJ Nok, IS Ndams, EO Balogun. Vol 6, No 14 (2007), Roles of agricultural biotechnology in ensuring adequate food security in ...

  12. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    ... on rangeland vegetation in a north-western, semi-arid region of Tanzania ... Vol 4, No 2 (1987), The evaluation of dryland Cenchrus ciliaris l. cv Molopo for .... of bushveld trees on the productivity of Panicum maximum: A preliminary report ...

  13. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 8201 - 8250 of 11090 ... NF Vieira, MAP Silva, YAA Martins, DG Souza, MS Lima, GR Placido, M Caliari. Vol 12, No 17 (2013), Physicochemical and sensory .... RW de Sousa Aguiar, DR Brito, M de Mendonca Lopes, GR dos Santos, CM Sousa, EMM da Silva, J Didonet. Vol 10, No 38 (2011), Physiological and molecular ...

  14. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 101 - 150 of 156 ... Blomme, G · Blomme, G · Bobosha, K · Boher, B · Boivin, G · Bok, I · Boken, VK · Bokonon-Ganta, A.H. · Bokosi, JM · Bonato, O · Bony, S.B. · Borisade, OA · Boubacar, S. Boudjeko, T. Boughalleb, F · Bouiamrine, E. H. · Bourou, S · Brandford-Arthur, J · Braun, A.R. · Braun, BR · Broderick, S J · Brou, F.K.

  15. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 151 - 200 of 454 ... Tchiffo, Anderson Ngouo · Tchinda, VHM · Tchintchui, NC · Tchouanguem, Huguette Nguedie · Tchoumi, JCT · Tchounga, Boris Kévin · Tchounzou, R · Tchuani, Carno · Tebeu, P · Tebeu, P-M · Tebeu, Pierre-Marie · Tebeu, PM · Teboh, Andrew · Teclu, A · Tedimola, Olushola · Tefera, E · Tefera, Ephrem

  16. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 451 - 500 of 609 ... Vol 36, No 1 (2016), The “First Deborah” – Genesis 35:8 in the literary and theological context, Abstract PDF. F Olojede. Vol 27, No 2 (2007): Supplementum 8, The “turn” to spirituality, Abstract PDF. C Kourie. Vol 29 (2009): Supplement 12, The beginning of African biblical interpretation: The bible ...

  17. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 8901 - 8950 of 11090 ... M dos Santos Teixeira Pinto, JM Ribeiro, FP de Araujo, NF de Melo, KVS Fernandes. Vol 5, No 24 (2006) ... A Doss, SP Anand. Vol 11, No 33 (2012), Purification and characterization of α-amylase from Ganoderma tsuage growing in waste bread medium, Abstract PDF. Muhammad Irshad, Zahid ...

  18. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 3751 - 3800 of 11090 ... S Jahan, T Sidrat, S Ahmed, H Wazir, K Ullah. Vol 7, No 16 ... AA Sasaki, EY Hirooka, EYS Ono, MS Kaminami, Filho P Pinge, SA Khan, O Kawamura, AB Ribeiro, S Fujii, EN Itano. Vol 8, No 21 ... B Saeed, H Gul, S Wahab, Y Durrani, B Haleema, M Ayub, A Muhammad, A Said, I Ahmad. Vol 7, No ...

  19. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 5151 - 5200 of 11090 ... B Saeed, Y Durrani, H Gul, A Said, S Wahab, M Ayub, A Muhammad, B Haleema, I Ahmad. Vol 14, No 5 (2015) .... Priscila Oliveira Silva, Leonardo Monteiro Ribeiro, Maria Olívia Mercadante Simões, Paulo Sérgio Nascimento Lopes, Teddy Marques Farias, Queila Souza Garcia. Vol 15, No 36 ...

  20. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 3851 - 3900 of 11090 ... Vol 11, No 51 (2012), Effect of sorbic acid and some other food preservatives on human serum cholinesterase activity, Abstract PDF. Muhammad Aslam Shad, Zafar Iqbal Zafar, Haq Nawaz, Faiza Anwar. Vol 8, No 23 (2009), Effect of sorbitol in callus induction and plant regeneration in wheat ...

  1. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 151 - 200 of 1323 ... Dry Times: Blueprint for a Red Land By by Mark ... By Henning Steinfeld, Harold A Mooney, Fritz Schneider and Laurie E Neville (2010), Abstract ... By C Philip Wheater, James R Bell and Penny A Cook (2011), Abstract.

  2. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 351 - 400 of 457 ... Vol 3, No 7 (2011), Product quality, service reliability and management of operations at Starbucks, Abstract PDF. K Paryani. Vol 3, No 4 (2011), Production of bio-electricity during wastewater treatment using a single chamber microbial fuel cell, Abstract PDF. BK Pandey, V Mishra, S Agrawal. Vol 3, No ...

  3. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 701 - 750 of 800 ... Vol 34, No 2 (2011), The density process of the minimal entropy Martingale measure in a Stochastic volatility market. A PDE approach, Abstract. Rodwell Kufakunesu. Vol 25 ... Vol 23, No 3 (2000), The quasi-metric of complexity convergence, Abstract. Salvador Romaguera, Michel Schellekens. Vol 39 ...

  4. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 1 - 18 of 18 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. M. Maïnam, F · Maïnam, F. Manga, B · Manjeli, Y · Mase, J · Mbah, D.A · Mbarga, P · Mbétid-Bessane, E · Mbomi, SE · Mbona, F · Meffeja, F · Meppe, F.M.E · Messia, M · Meyer, C · Mouen Bedimo, J A · Moundjongue Ndame, MH · Muenyi, P

  5. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Vol 11, No 87 (2012), Comparative evaluation of the physicochemical composition and microbial quality of seven different water sources used in processing ... Vol 12, No 22 (2013), Comparative genetic diversity analysis of oat (Avena sativa L.) by microsatellite markers and morphological rainfed expressions, Abstract PDF.

  6. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 851 - 900 of 1986 ... Vol 12, No 5 (2013), Effect of Turmeric (Curcuma longa Zingiberaceae) Extract Cream on Human Skin Sebum Secretion, Abstract PDF ... Vol 6, No 1 (2007), Effects of Coadministration of Extract of Carica papaya Linn (family Cariaceae) on Activity of Two Oral Hypoglycemic Agents, Abstract PDF.

  7. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 851 - 900 of 1275 ... ... Optimization of bioethanol production from simultaneous saccharification and fermentation of pineapple peels using Saccharomyces cerevisiae, Abstract PDF. O Oiwoh, B.V. Ayodele, N.A. Amenaghawon, C.O. Okieimen. Vol 18, No 2 (2014), Oral bioaccessibility of potentially toxic elements (PTEs) ...

  8. Browse Author Index - African Journals Online (AJOL)

    African Journals Online (AJOL)

    Items 1 - 78 of 78 ... Aghchai, AJ · Agrawal, Amit · Agrawal, S · Ahammed, HAM · Ahmad, Qazi Shoeb · Ahmad, S · Ahmed, I · Ahmed, N · Ahmed, S · Ahmed, SK Moin · Ahsan, MJ · Ahuja, AK · Aiello, G · Ajay-D-VimalRaj, P · Ajith, PM · Akgöz, YC · Al-Hamidi, Y · Al-Hamidi, Yasser · Al-Jarrah, MA · Al-Jarrah, R · Al-Raheem, KF

  9. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 1 - 50 of 1048 ... Agrawal, Amit · Agrawal, S · Ahammed, HAM · Ahmad, Qazi Shoeb · Ahmad, S · Ahmed, I · Ahmed, N · Ahmed, S · Ahmed, SK Moin · Ahmed Shah, S · Ahsan, MJ · Ahuja, AK · Aiello, G · Ajay-D-VimalRaj, P · Ajith, PM · Akgöz, YC · Al-Hamidi, Y · Al-Hamidi, Yasser · Al-Raheem, KF · Al-Raheem, Khalid F

  10. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 51 - 100 of 760 ... Vol 24, No 4 (2004), A self-efficacy approach to holistic student ... the struggle in multilingual mathematics classrooms, Abstract PDF .... screening device for attention-deficit⁄hyperactivity disorder (adhd(, Abstract PDF.

  11. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 451 - 500 of 760 ... Ferraudo, Antonio Sergio · Ferraz, Rener Luciano de Souza · Ferraz, VP · Ferree, David C · Ferreira, A de Siqueira · Ferreira, AT · Ferreira, CV · Ferreira, Daniel S. Ferreira, DL · Ferreira, Douglas Antunes Freitas · Ferreira, Edilane Martins ... Ferreira de Santana, José Raniere · Ferreira-Filho, ES

  12. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 151 - 200 of 760 ... Vol 28, No 4 (2008), Conceptions on modeling processes in Italian high-school prospective mathematics and physics teachers, Abstract PDF. C Fazio, F Spagnolo ... Vol 35, No 2 (2015), Cyberbullying in South African and American schools: A legal comparative study, Abstract PDF. DM Smit.

  13. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 901 - 950 of 1059 ... Srivastava, VK · Stamenkovic, Z · Subbaiah, KV · Subramani, N · Subramanian, MV · Subramanian, R · Sudhakaran, M · Sujana, MG · Sultana, J · Suman, KNS · Sundar, M · Sunder, L Shyam · Surendranathan, A. O. · Suresh Babu, V · Suresh Kumar, J · Sutradhar, G · Sutrisno, A · Svubure, Oniward

  14. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 301 - 350 of 451 ... Vol 6, No 5 (2014), Numerical analysis of fluid flow and heat transfer in a helical rectangular duct of a converging diverging nozzle, Abstract PDF. K. E. Reby Roy ... Vol 9, No 1 (2017), Numerical simulation of laser bending of AISI 304 plate with a rectangular cut out, Abstract PDF. K Paramasivan, S ...

  15. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Vol 105, No 6 (2015), Granulomas at initial diagnosis of Crohn's disease signal a poor outcome, Abstract PDF. G Watermeyer, SR Thomson ... Rosie Burton. Vol 106, No 8 (2016), Guest Editorial: 2016 National Rheumatic Fever Week: The status of rheumatic heart disease in South Africa, Abstract PDF. Bongani M Mayosi.

  16. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 251 - 281 of 281 ... ... predicting injury and the severity of injuries sustained during competition in professional mixed martial arts in Africa, Abstract PDF. S Venter, D.C. Janse Van Rensburg, L Fletcher, C.C. Grant. Vol 19, No 1 (2007), The quadriceps angle and the incidence of knee injury in Indian long-distance runners ...

  17. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 251 - 300 of 312 ... Vol 12, No 1 (2008), South African Capital in the Land of Ujamaa: Contested ... urbains de Dakar : cas des adolescentes travailleuses (Sénégal). ... Vol 17, No 2 (2013), The management of diabetes among the rural poor ...

  18. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    bride price] on the young Basotho couples prior to marriage, Abstract PDF. DK Semenya. Vol 71, No 1 (2015), The practice of everyday death: Thanatology and self-fashioning in John Chrysostom's thirteenth homily on Romans, Abstract PDF.

  19. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 751 - 800 of 1238 ... Vol 33, No 4 (2007), Oil removal from industrial wastewater using flotation in a mechanically agitated flotation cell, Abstract PDF .... Vol 41, No 5 (2015), Passive remediation of acid mine drainage using cryptocrystalline magnesite: A batch experimental and geochemical modelling approach, Abstract ...

  20. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 8601 - 8650 of 11090 ... Vol 10, No 40 (2011), Preparation, characterization and in vitro study of biocompatible fibroin hydrogel, Abstract PDF. MK Sah, K Pramanik. Vol 9, No 19 ... Vol 13, No 31 (2014), Preparation of chitosan nanoparticles for loading with NPK fertilizer, Abstract PDF. MNA Hasaneen, HMM Abdel-Aziz, ...

  1. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 551 - 600 of 1277 ... Koné, Bréhima · Konsaeng, S · Kotze, H · Kotze, Heyns · Koutika, Lydie Stella · Koutoulis, Anthony · Kowero, Godwin · Koyani, Rina D · Kremer, A · Kuehmaier, M · Kukkonen, M · Kulkarni, MG · Kumar, B Siva · Kumburu, OC · Kung'u, James B. Kunneke, A · Kunneke, Anton · Kwapata, MB · Kweka, A.E.

  2. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 9601 - 9650 of 33376 ... Fernando, MS · Fernández, Francisco J. Fernández, I. Fernández, Marcia Beatriz Moya · Fernández-Gutierrez, A · Fernández-Lahore, M · Ferns, GA · Ferradous, Abderrahim · Ferrao, Marielou · Ferrari, Meire Pereira de Souza · Ferraudo, Antonio Sergio · Ferraz, Rener Luciano de Souza · Ferraz ...

  3. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 251 - 300 of 991 ... Vol 36, No 2 (2014), Confirmation of the occurrence of a second killer ... trends of gentoo penguins and Crozet shags at sub-Antarctic Marion Island .... Design and calibration of an acoustic telemetry system subject to ...

  4. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Luciana Cristina Vitorino, Fabiano Guimarães Silva, Marcos Antônio Soares, Edson Luiz Souchie, William Cardoso Lima. Vol 12, No 51 (2013), The isolation and characterization of twelve ... LD Martins, L De Souza Machado, MA Tomaz, JFT do Amaral. Vol 14, No 19 (2015), The nutritional quality of Spirulina platensis of ...

  5. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Issue, Title. Vol 15, No 2 (2016), Fetal Toxicity and Cytotoxicity of Lannea kerstingii Engl and Krause Stem Bark (Anacardiaceae), Abstract PDF. Aboudoulatif Diallo, Paolo Darre, Kossi Metowogo, Povi Lawson-evi, Divakar Selva, Yao Potchoo, Edmond Creppy, Muthiah Ramanathan. Vol 7, No 3 (2008), Flavonoids as ...

  6. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    de Medeiros, Francinalva Dantas · de Medeiros, Maria das Graças Freire · de Medeiros, Rosália Severo · de Medeiros Burkert, JF · de Mello, Eloy L. de Melo, ACGR · de Melo, Alberto Soares · de Melo, EJV · de Melo, IS · de Melo, Marília Ferreira Frazão Tavares · de Melo, MGD · de Melo, NF · de Mendonça, Pablo Peres

  7. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 9201 - 9250 of 11090 ... Vol 14, No 28 (2015), Reproductive Performance of Dairy Cows Affected by Endometritis, Pododermatitis and Mastitis, Abstract PDF. TC Marques, KM Leão, MC Rodrigues, NdC Silva, RP da Silva. Vol 4, No 5 (2005):, Reproductive performance of rabbits fed maize-milling waste based diets ...

  8. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 151 - 200 of 229 ... Onuoha, CN · Onwukwe, C.E · Onyeka, A. C. · Orhionkpaiyo, CB · Osagiede, A A · Osagiede, A.A · Osagiede, AA · Osagiede, F E · Osemwenkhae, JE · Osofisan, A.O · Osofisan, AO · Ossai, EO · Ossai, Everestus O. Ovelami, BO · Oyelami, Benjamin Oyediran · Oyeyemi, G M · Oyong, Samuel Bisong ...

  9. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 151 - 200 of 1220 ... Vol 41, No 1 (2015), Analysis of grey-water used for irrigating vegetables and possible effects on soils in the vicinity of Umtata Dam, Eastern Cape, Abstract PDF ... Vol 41, No 2 (2015): Special Edition, Application of the DIY carbon footprint calculator to a wastewater treatment works, Abstract PDF.

  10. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Vol 21, No 1 (2015), Rougeur oculaire: penser à la rosacée, Abstract PDF. Othman Charhi, Rajae Daoudi. Vol 22, No 1 (2015), Rubella outbreak investigation, Gokwe North District, Midlands province, Zimbabwe, 2014 - a case control study, Abstract PDF. Annamercy Chenaimoyo Makoni, Milton Chemhuru, Donewell ...

  11. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 6501 - 6550 of 11090 ... Vol 7, No 11 (2008), Innovation system approach to ... Vol 10, No 8 (2011), Insecticidal, brine shrimp cytotoxicity, ... Vol 10, No 81 (2011), Integrated scheduled waste management system in Kuala ... intraradices and Glomus etunicatum) with tomato plants grown under copper toxicity, Abstract PDF.

  12. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 551 - 600 of 3837 ... Alan Bryer, L G Scher, Vivian Fritz ... N.C. Lee, S.A. Strauss, P.C. Bornman, J.P Wright, F.J. Allen, H.M. du Preez, S.I. Sellars, P.M. Leary, D.V. Philcox ... Beverley Chalmers, H Odendaal, E.D. Bateman, S.J. Beningfield, Peter I. Folb, D.G. Moyes, J.T. Mets, R Emsley, M.H. Silber, E.G. Weinberg, G.D. ...

  13. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Vol 15, No 5 (2016), Patterns of prescribing and utilization of asthma medications in a tertiary hospital in Dubai, United Arab Emirates, Abstract PDF. Sahar A. Fahmy, Eman Abu-Gharbieh, Samer Hamidi. Vol 13, No 2 (2014), Pectolinarigenin - A Flavonoid Compound from Cirsium Japonicum with Potential Anti-proliferation ...

  14. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 901 - 950 of 1900 ... Vol 15, No 3 (2016), Evaluation of Anti-tumor and Chemoresistance-lowering Effects of Pectolinarigenin from Cirsium japonicum Fisch ex DC in Breast Cancer, Abstract PDF. Mingqian Lu, Xinhua Xu, Hongda Lu, Zhongxin Lu, Bingqing Xu, Chao Tan, Kezhi Shi, Rong Guo, Qingzhi Kong. Vol 14, No 1 ...

  15. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Vol 11, No 9 (2012), Waste production and valorization in an integrated aquaponic system with bester and lettuce, Abstract PDF. L Dediu, V Cristea, Z Xiaoshuan. Vol 10, No 33 (2011), Waste to wealth: Industrial raw materials potential of peels of Nigerian sweet orange (Citrus sinensis), Abstract PDF. TLN Ezejiofor, NV Eke, ...

  16. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    BN Archer, J Weyer, J Paweska, D Nkosi, P Leman, KS Tint, L Blumberg. Vol 86, No 6 (1996), Outcome of first-episode schizophrenia and the new antipsychotics .... GV Oosthuizen, JL Bruce, W Bekker, N Shangase, GL Laing, DL Clarke. Vol 107, No 8 (2017), Pancreatitis in a high HIV prevalence environment, Abstract PDF.

  17. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 451 - 500 of 879 ... Vol 19, No 6 (2005), New frontiers in automated assessment: using latent semantic analysis to assess conceptual content in essays, Abstract. HC Janeke, CH Coetzee, PW Foltz. Vol 21, No 2 (2007), New methods for teaching oral biology to dental students, Abstract. LM Sykes, TS Gugushe. Vol 21, No ...

  18. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    , S · Sotade, BO · Souter, J · Spangenberg, JJ · Spangengberg, J J · Sparks, BLW · Stapar, D · Stark, K · Steel, HR · Steenkamp, L · Stein, DJ · Steinberg, W J · Steinberg, W J · Steinberg, WJ · Stemmett, GD · Steyn, O S

  19. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 951 - 991 of 991 ... Vol 55, No 6 (2013), Uptake and factors that affect enrolment into the prevention of mother-to-child transmission of human immunodeficiency virus programme in rural Limpopo Province, Abstract PDF. OJ Ajewole, BLW Sparks, OB Omole. Vol 54, No 3 (2012), Uptake of genetic counselling services by ...

  20. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 7951 - 8000 of 11090 ... Vol 11, No 20 (2012), Partial fat and sugar replacement with soy milk, inulin and sucralose on quality of Thai Pandanus custard, Abstract PDF. A Choonhahirun, A Akesowan. Vol 11, No 47 (2012), Partial immunity in murine by immunization with a toxoplasmic DNA vaccine, Abstract PDF.

  1. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 1 - 50 of 249 ... Willem Odendaal, Charles Malcolm, Shazly Savahl, Roseline September. Vol 9, No 1 (2009), Ambiguous Encounters: A Relational Approach to Phenomenological Research, Abstract. L Finlay. Vol 13, No 1 (2013), An Account od Healing Depression Using Ayahuasca Plant Teacher Medicine in a Santo ...

  2. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. L. Lawson, OF · Lawyer, EF · Laya, S · Layachi, Naima · Layokun, SK · Layokun, Stephen Kolawole · Lazarus, A · Lazarus, D.D. · Lazhar, Mhadhbi · Lazic, Vera · Lazim, H · Lazreg, L · López, Dany Marrero · López, Mercedes Guadalupe · López, Rafael Huelva

  3. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 851 - 900 of 1075 ... Vol 20, No 3-2 (2014), Swallows Rugby Football Club, South ... The effect of a conservative versus an aggressive-progressive ... Vol 16, No 1 (2010), The effect of a physical activity, diet and behaviour modification ...

  4. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 251 - 300 of 777 ... Vol 30, No 4 (2007), Ideals in Heyting semilattices and open homomorphisms, Abstract. Jorge Picado, Aleš Pultr, Anna Tozzi. Vol 37, No 2 (2014), Improved nearness research IV, Abstract. Dieter Leseberg. Vol 40, No 3 (2017), Inequalities involving the generating function for the number of partitions ...

  5. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 401 - 450 of 667 ... Vol 78, No 2 (2007), Preliminary results on trace element levels in three species of seabirds from the western Indian Ocean, Abstract. Jessica Kojadinovic ... Vol 81, No 2 (2010), Regional patterns in moult and sexual dimorphism of adult Southern Red Bishops Euplectes orix in southern Africa, Abstract.

  6. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Vol 9, No 40 (2010), Biodegradation of phenol by free and encapsulated cells of a new Aspergillus sp. isolated from a contaminated site in southern Brazil, Abstract PDF. CT dos Passos, M Michelon, JFdM Burkert, SJ Kalil, .... Anselm Ego Onyimonyi, Martina Uzoma Omeje. Vol 10, No 54 (2011), Bio-extraction of metal ions ...

  7. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 801 - 850 of 879 ... Vol 21, No 5 (2007), The usefulness of reflexive photography for qualitative research: A case study in higher education, Abstract. S Schulze. Vol 16, No ... Vol 25, No 2 (2011), Titles as discourse: Naming and framing research agendas as evident in theses titles in 1995–2004, Abstract. AV Bengesai, BB ...

  8. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 301 - 350 of 488 ... K Krishna, S Chitra, K Seeniraj. Vol 8, No 1 (2011), Outcome of ... BD Kouame, THO Koudou, JB Yaokreh, M Sounkere, S Tembely, KGS Yapo, R Boka, M Koffi, AG Dieth, O Ouattara, A da Silva, R Dick. Vol 8, No 1 (2011) .... Benedict C Nwomeh, Philip M Mshelbwala. Vol 11, No 1 (2014), Peptic ...

  9. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 451 - 500 of 667 ... DNA sequences from the Little Brown Bustard Eupodotis humilis suggest its close phylogenetic relationship to the Little Bustard Tetrax tetrax, Abstract. José Luis Horreo, Juan Carlos Alonso, Borja Milá. Vol 75, No 3 (2004), Short Note Ecology and dispersion of Swainson's Spurfowl, Pternistis ...

  10. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    2010), Effect of magnetic ... Vol 8, No 3 (2016), Effect of viscous dissipation on mixed convection flow in a vertical double passage channel using Robin boundary conditions, Abstract PDF. J. Prathap Kumar, J.C. Umavathi, ...

  11. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 101 - 150 of 457 ... A Rahali, M Guerbaoui, A Ed-dahhak, Y El Afou, A Tannouche, A Lachhab, B Bouchikhi. Vol 8, No 1 (2016), Development of cooling and cleaning systems for enhanced gas quality for 3.7 kW gasifier-engine integrated system, Abstract PDF. K.M. Nataraj, N.R. Banapurmath, G Manavendra, V.S. Yaliwal.

  12. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 8501 - 8550 of 11090 ... Vol 4, No 2 (2005):, Potential of probiotics as biotherapeutic agents targeting the innate immune system, Abstract PDF ... Vol 3, No 1 (2004), Potential use of rhizobial bacteria as promoters of plant growth for increased yield in landraces of African cereal crops, Abstract PDF. Viviene N Matiru, Felix ...

  13. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Vol 47, No 2 (2012), The first record of Tardigrada from Zambia, with a description of Doryphoribius niedbalai n.sp. (Eutardigrada: Isohypsibiidae, the evelinae group), Abstract. Krzysztof Zawierucha, Lukasz Michalczyk, Lukasz Kaczmarek. Vol 20, No 1 (1985), The fish community of East Cape tidal pools and an assessment ...

  14. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 551 - 600 of 613 ... Vol 20, No 1 (2017), Towards a sound pedagogy in law: a ... and Governance of Forest Ecosystem Services in Mozambique S Norfolk and M Cosijn ... Vol 18, No 5 (2015), Valuation in the constitutional era, Abstract PDF.

  15. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Jansen van Rijssen, FW · Jantasuriyarat, Chatchawan · Jantavong, Supakan · Januário, AH · Jaouadi, B · Jaouni, SA · Japar, SB · Japeth, OO · Jarald, Edwin · Jardim Paz, Márcia Fernanda Correia · Jaresitthikunchai, Janthima · Jariteh, M · Jarraya, Raoudha · Jarzyńska, G · Jas, RM · Jaslin, EJ · Jasmine, R · Jassbi, J · Jaswir ...

  16. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 6951 - 7000 of 11090 ... Vol 9, No 25 (2010), Ligand based pharmacophore modelling of anticancer histone deacetylase inhibitors, Abstract PDF. N Noureen, S Kalsoom, H Rashid. Vol 10, No 41 (2011), Light and electron microscope assessment of the lytic activity of Bacillus on Microcystis aeruginosa, Abstract PDF.

  17. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Nattokinase, Streptokinase and Urokinase) from bacterial sources, Abstract PDF. R Dubey, J Kumar, D Agrawala, T Char, P Pusp. Vol 12, No 20 (2013), Isolation, purification and characterization of phytase from Bacillus ...

  18. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 8351 - 8400 of 11090 ... M Aydin, M Tosun, K Haliloglu. Vol 8, No 11 (2009), Plant regeneration of Brassica oleracea subsp. italica (Broccoli) CV Green ... Planting time and mulching effect on onion development and seed production, Abstract PDF. M Anisuzzaman, M Ashrafuzzaman, MR Ismail, MK Uddin, MA Rahim.

  19. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Giménez. Vol 28, No 3 (2011), Book Review Dynamics of Large .... By Johan du Toit, Richard Kock and James C Deutsch (2010), Abstract. Richard WS Fynn. Vol 16, No 2 (1999), Book review. Veld management in South ...

  20. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    2017), The abundance of an ... PSO Fouché, JA Venter. Vol 34, No 1 (2009), The breeding period ... John P Olowo, Lauren J Chapman, Colin A Chapman, Richard Ogutu-Ohwayo. Vol 29, No 2 (2004), The distribution and ...

  1. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 451 - 500 of 1332 ... Amanuel B Abraha, Wayne F Truter, John G Annandale, Melake K Fessehazion. Vol 25, No 3 (2008), Forage–cattle relationships in a ... Venter P.S., Rethman N.F.G.. Vol 14, No 1 (1979), Goats and/or cattle on Mopani ... Rob Scott-Shaw, Craig D Morris. Vol 34, No 2 (2017), Grazing management that ...

  2. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 651 - 700 of 1166 ... Vol 33, No 2 (2007), Microbiological, physico-chemical and management parameters impinging on the efficiency of small water treatment plants in the .... Vol 42, No 4 (2016), Movement of contaminants in the unsaturated zone of the subsurface from a low flush on-site sanitation system in Ivory Park, ...

  3. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Vol 16, No 11 (2017), Up-regulation of corticotropin releasing hormone is associated with the downregulation of corticotropin releasing hormone binding protein and ... Vol 11, No 4 (2012), Validated HPLC–MS/MS Method for Simultaneous Determination of Curcumin and Piperine in Human Plasma, Abstract PDF.

  4. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 1 - 50 of 667 ... Vol 86, No 1-2 (2015), A novel methodology for the rapid assessment of waterbird vulnerability to disturbance §, Abstract. Kate JH England, Colin ... Vol 87, No 3 (2016), Alarming decline and range reduction of the highly threatened Great Bustard Otis tarda in Morocco, Abstract. Juan Carlos Alonso, Carlos ...

  5. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    ), The socioeconomic status of the ... Vol 76, No 4 (2014), Three new and important insect pests recorded for the first time in Colombian plantations, Abstract. Carlos A Rodas, Rubén Serna, Brett P Hurley, Maria D ...

  6. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Q Xu, Y Liu, Y-B Cong, Y-Y Zheng, J-P Zhang, Y Cui, H Shi. Vol 15, No 11 (2016), Generation of truncated ... Shou-Liang Wang, Lian Duan, Wei Li, Gong-Ming Wang, Meng-Yuan Zhang. Vol 13, No 12 (2014), Genoprotective and ... Yanbing Wu, Zhenmin Yan, Junjun Zhao, Yinghui Zhu. Vol 14, No 5 (2015), Headspace ...

  7. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 8651 - 8700 of 11090 ... K Li, Q Li, T Zhang, Z Han, J Li, Z Liu, F Zheng. Vol 11, No 50 (2012), Producing ergosterol from corn straw hydrolysates using Saccharomyces ... O Eunice Uzodinma, O Jane Onweluzo, N Sarah Abugu. Vol 10, No 64 (2011), Production and improved bleaching abilities of a thermostable xylanase ...

  8. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 1 - 50 of 120 ... Issue, Title. Vol 33, No 1 (2017), 2014 Election forecast - a post-election analysis, Abstract. H.W. Ittmann, J.P. Holloway, N Dudeni-Tlhone. Vol 20, No 1 (2004), A bio-economic application to the Cape Rock Lobster resource using a delay difference modelling approach, Abstract PDF. E Roos. Vol 22, No 1 ...

  9. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 351 - 400 of 1932 ... Vol 15, No 5 (2016), Arsenic bioleaching in medical realgar ore and arsenicbearing refractory gold ore by combination of Acidithiobacillus ferrooxidans and Acidithiobacillus thiooxidans, Abstract PDF. Feifan Leng, Shangchen Sun, Yonggang Wang, Yanjun Jing, Qingwei Wei, Hongyu Li. Vol 14, No ...

  10. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Anogeissus leiocarpus and Daniellia oliveri) on Haemonchus contortus, an abosomal ... Vol 11, No 13 (2012), In vitro induction of multiple buds from cotyledonary nodes of Balsam pear (Momordica charantia L.) Abstract PDF.

  11. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 51 - 100 of 146 ... S Friedman. Vol 10 (2013), Moving bodies, shifting selves: integration and incorporation through 'jazzing' and 'salsa' dance in Cape Town, Abstract. N Jade Gibson. Vol 9 (2012), Mozart's African jacket: Die Zauberflöte and its localisation in The Magic Flute (Impempe Yomlingo), Abstract. Andrew Olsen.

  12. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 501 - 550 of 683 ... Nelson Solé, António Alberto, Sedney Samba, Aristides Santana, Ricardo Faustino de Lima. Vol 83, No 1 ... Adrian JFK Craig, Michel Hasson, Kurt Jordaens, Floris C Breman, Michel Louette. Vol 83, No ... J Ramírez, AR Muñoz, A Onrubia, A de la Cruz, D Cuenca, JM González, GM Arroyo. Vol 80, No ...

  13. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Vol 104, No 5 (2014), Health and fracking: Should the medical profession be concerned? Abstract PDF. R Mash, J Minnaar, B Mash. Vol 103, No 7 (2013), Health conditions and support needs of persons living in residential facilities for adults with intellectual disability in Western Cape Province, Abstract PDF. J Mckenzie, R ...

  14. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 8801 - 8850 of 11090 ... Vol 9, No 54 (2010), Progress in strategies for sequence diversity library creation for directed evolution, Abstract PDF ... Vol 13, No 20 (2014), Protamine 3 expressions in crossbred bull spermatozoa may not be a prognostic marker for differentiating good and poor quality semen, Abstract PDF.

  15. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 8201 - 8250 of 11090 ... Issue, Title. Vol 6, No 7 (2007), Physico-chemical and microbiological characteristics of honey from the sudano-guinean zone of West Cameroon, Abstract PDF. J Tchoumboue, J Awah-Ndukum, FA Fonteh, ND Dongock, J Pinta, ZA Mvondo. Vol 14, No 26 (2015), Physicochemical and ...

  16. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Vol 32, No 2 (1997), Parental care in Hemisus (Anura: Hemisotidae), Abstract PDF. DE van Dijk. Vol 35, No 1 (2000), Parental care in a polygynous ... Vol 50, No 2 (2015), Pathology of eyes and brain of fish infected with diplostomids, southern Africa, Abstract. Andri Grobbelaar, Liesl L van As, Jo G van As, Hennie JB Butler.

  17. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 26 - 50 of 1840 ... Vol 35, No 2 (2000), A biochemical genetic comparison of four populations of Breviceps adspersus (Anura: Microhylidae), Abstract. G.D. Engelbrecht, P.F.S. Mulder. Vol 50, No 2 (2015), A brief history of freshwater fish parasitology in southern Africa, Abstract. Jo G van As. Vol 1, No 1 (1965), A capture ...

  18. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 201 - 250 of 1027 ... Vol 20 (1998), Cephalopods in the diet of sperm whales caught commercially off Durban, South Africa, Abstract PDF. MR Clarke, MAC Roeleveld. Vol 20 (1998), Cephalopods in the diets of four shark species (galeocerdo Cuvier, sphyrna lewini, S. Zygaena and S. Mokarran) from Kwazulu-Natal, ...

  19. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 551 - 600 of 1750 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. H. Hamzat, TK · Hans De Ridder, J · Hansen, C · Hardenberg, E · Harilal, V · Harley, Y X · Harrington, G · Harris, J · Hattingh, C · Hattingh, Z · Hawke, A · Hay, L · Haycock, E · Höll, T · Heelan, K · Henderson, KA · Hendricks, N · Hene, NM

  20. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 1 - 50 of 62 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. H. Haag, H · Habedi, D.S.K. · Habedi, DSK · Hakizimana, Moussa · Halzemer, W · Hamilton, JG · Hammil, H.V. · Hammill, H.V. · Hamzat, TK · Hans De Ridder, J · Hansen, C · Hardenberg, E · Harilal, V · Harley, Y X · Harrington, G · Harris, J · Hattingh, C

  1. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 7301 - 7350 of 11090 ... ... Molecular characterization and phylogenetic relationships among and within species of Phalaenopsis (Epidendroideae: Orchidaceae) based on .... characterization of the plum collection [Prunus domestica (L.) Borkh] of the Pedagogical and Technological University of Colombia, Abstract PDF.

  2. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 1 - 50 of 1238 ... Vol 38, No 1 (2012), A comparative assessment of chemical contaminant removal by three household water treatment filters, Abstract PDF. TO Mahlangu, BB Mamba, MNB Momba. Vol 38, No 4 (2012), A comparative life cycle assessment of process water treatment technologies at the Secunda industrial ...

  3. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    1995), Measurement of antiacetylcholine receptor ... A Patrick MacPhail, Eberhard M Mandishona, Peter D Bloom, Alan C Paterson, Tracey A Rouault, Victor R Gordeuk. Vol 79, No 1 (1991), Measuring environmental health status in Oukasie, 1987 ...

  4. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 951 - 1000 of 1220 ... Vol 32, No 1 (2005):, Stormwater quality calibration by SWMM: A case study in Northern Spain, Abstract PDF. J Temprano, Ó Arango, J Cagiao, J Suárez, I Tejero. Vol 30, No 3 (2004), Structure and data requirements of an end-use model for residential water demand and return flow, Abstract PDF.

  5. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 7801 - 7850 of 11090 ... Vol 13, No 12 (2014), Optimization of chromium biosorption in aqueous solution by marine yeast biomass of Yarrowia lipolytica using Doehlert .... from Lactococcus lactis subsp. lactis using response surface methodology (RSM) combined with artificial neural network-genetic algorithm (ANN-GA) ...

  6. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 851 - 897 of 897 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. V. Vincent-Lambert, Craig · Vinck, Bart · Vorster, HH. W. Wagner, C · Wagner, Claire · Walker, SP · Walsh, Corinna M. Walter, CM · Walter, S. Walters, A · Wasserman, S · Wasserman, Z · Watkins, KD · Watson, Martha J. Wessels, C C · Wilkinson ...

  7. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    , No 2 (2007), The third international workshop on Greater Flamingos in the Mediterranean ... Craig T Symes, Stephan M Woodborne. Vol 75, No 4 (2004), Variation in nest predation among arid-zone birds, Abstract.

  8. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 1 - 32 of 32 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. F. Fabian, Flora · Fagbemissi, Rose C · Fakande, Ibiyemi · Fantahun, Mesganaw · Fassin, Didier · Feldblum, Paul J · Ferreira, Ronél · Ferrer, Stuart RD · Ferrer, Stuart · Fiagbey, Emmanuel · Fidzani, Lily Clara · Fielding-Miller, Rebecca · Fieno, John

  9. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 51 - 100 of 1771 ... B Gemser. Vol 69, No 1 (2013), Cui narro haec? Augustine and his Manichaean audience: A re-reading of the first three books of the Confessions, Abstract PDF. A Kotzé. Vol 42, No 1 (1986), Die Wirkungsgeschichte van Matteus 28:16—20 in die volkskerklike apostolaat, Abstract PDF. A.G. van Aarde.

  10. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 501 - 550 of 1027 ... Vol 37, No 3 (2015), Insights into the diet of a poorly known species: pygmy killer whale Feresa attenuata from Cape Verde, West Africa, Abstract ... Vol 19 (1998), Investigation on the effects of different levels of effort and of the closed season in the jig fishery for chokka squid loligo vulgaris reynaudii ...

  11. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 301 - 350 of 437 ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All. P. Plant, M.E. · Plüddemann, A · Plüddemann, Andreas · Plekker, D · Pliiddemann, Andreas · Pliskin, N · Pluddemann, A · Pnybojewski, J. Pocock, W.A. · Podda, Audino · Podewils, L J · Podewils, LJ · Poggenpoel, E · Poley, M.J. · Polinder, Krijn

  12. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 51 - 100 of 434 ... ... of advection-dispersion equation for varying pulse type input point source ... Carrier-based pulse width modulation technique for a three-to-five phase ... stretching surface with non-uniform heat source/sink, Abstract PDF.

  13. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 151 - 200 of 338 ... Issue, Title. Vol 19, No 2 (2015), Imaging in anorectal malformations: What does the surgeon need to know? Abstract PDF. Christopher Westgarth-Taylor, Tracy Westgarth-Taylor, Richard Wood, Marc Levitt. Vol 14, No 2 (2010), Imaging of a rare disorder: macrodystrophia lipomatosa, Abstract PDF.

  14. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 401 - 450 of 10238 ... Ahallat, Mohammed · Ahandar, Hayat · Ahaneku, HP · Ahanhanzo, Yolaine Glèlè · Ahbeddou, S. Ahbeddou, Sanaa · Ahed, K · Ahellat, M · Ahemed, TA · Ahid, S · Ahid, Samir · Ahidan, Rabiou · Ahly, Mohamed · Ahmad, A · Ahmad, AA · Ahmad, Ahmad · Ahmad, Nafees · Ahmadi, Seyed Hossein

  15. Browse Author Index - African Journals Online

    African Journals Online (AJOL)

    Items 701 - 750 of 831 ... O. Osa, Kanu Ikechukwu Anthony · Osaerenren, N · Osagie, NG · Osarumwense, OI · Osawe, A · Osawe, Tony · Oseghale, F · Oseghale, F · Oseghale, Francis · Osemwenkha, SO · Osemwota, O · Osezua, EM · Osong, Ubana Obeten ... P. Patrick, Oromareghake · Phafoli, Lehlohonolo S · Presley, O ...

  16. Browse Title Index - African Journals Online

    African Journals Online (AJOL)

    Items 6551 - 6600 of 11090 ... HG Seferoğlu, FE Tekintas, O Dolgun, C Özarslan, N Sahin ... oil stabilized iron oxide nanoparticles and its antibacterial activity, Abstract PDF ... on angiogenesis in shell-less chick embryo culture, Abstract PDF.

  17. Browse Title Index - African Journals Online (AJOL)

    African Journals Online (AJOL)

    Vol 6, No 23 (2007), Teratogenic effect of isotretinoin on the morphology and palate development in rat fetuses, Abstract PDF. DA Ofusori, AE Adelakun, SA Jimoh, AO Komolafe, BA Falana, TA Abayomi. Vol 11, No 48 (2012), Teratogenicity and brain aromatase-induction of monosodium glutamate in estrogen-responsive ...

  18. USERS’ SATISFACTION WITH THE QUALITY OF MEDICAL SERVICES

    Directory of Open Access Journals (Sweden)

    I. B. Boltenkova

    2014-01-01

    Full Text Available The level of patient satisfaction with the result of the medical services received is one of the important aspects of assessment of the quality of medical care. The rendered medical care that meets the expectations and requirements of patients determines the level of their satisfaction. Insufficiently high patient satisfaction with the quality of medical services is today a problem not only for the Institute, but also for whole Russia’s public health care. The elements of market mechanisms as a quality management system are being introduced to solve intricate problems to achieve the effective work of the public health care system under limited resources. Annual assessment of the level of satisfaction of the Institute’s patients, users of medical services, and calculation of the satisfaction index make it possible to estimate changes in the activity of the Novosibirsk Research Institute of Tuberculosis and its strengths and weaknesses and to elaborate a strategy for continuous medical care quality improvement.

  19. ASD Customer Satisfaction Survey

    Data.gov (United States)

    Department of Veterans Affairs — ASD implemented a customer satisfaction survey for our products and services. This feedback will provide a better understanding of how ASD products and services can...

  20. Patient satisfaction constructs.

    Science.gov (United States)

    Rahman, Muhammad Sabbir; Osmangani, Aahad M

    2015-01-01

    The purpose of this paper is to examine the five-factor structure of patients' satisfaction constructs toward private healthcare service providers. This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current Bangladeshi patients. Exploratory factor analysis was employed to extract the underlying constructs. Five underlying dimensions that play a significant role in structuring the satisfaction perceived by Bangladeshi private healthcare patients are identified in this study. Practical implications - The main contribution of this study is identifying the dimensions of satisfaction perceived by Bangladeshi patients regarding private healthcare service providers. Healthcare managers adopt the five identified underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction.

  1. Applicant Satisfaction Survey

    Data.gov (United States)

    Office of Personnel Management — The Chief Human Capital Officers developed 3 surveys that asks applicants to assess their satisfaction with the application process on a 1-10 point scale, with 10...

  2. Note on the relationships among job satisfaction, organizational commitment, and organizational citizenship behavior.

    Science.gov (United States)

    Lowery, Christopher M; Beadles, N A; Krilowicz, Thomas J

    2002-10-01

    Previous research which has established a relationship between organizational citizenship behavior and job satisfaction has involved primarily white collar workers. This study extends the prior research to a different sample--blue collar workers--and investigates the relations of organizational citizenship behavior to the various facets of job satisfaction as measured by the Job Descriptive Index. We also examine the relative effects of organizational commitment and job satisfaction on citizenship behaviors. Analysis of responses from a sample of 91 machine operators employed by a clothing manufacturer in the southeastern United States indicates that citizenship behaviors of blue collar workers are related to satisfaction with coworkers, satisfaction with supervision, and satisfaction with pay, but not satisfaction with opportunities for advancement, satisfaction with the work itself, or organizational commitment.

  3. The relationship between self-control, job satisfaction and life satisfaction in Chinese employees: A preliminary study.

    Science.gov (United States)

    Dou, Kai; Nie, Yan-Gang; Wang, Yu-Jie; Liu, Yao-Zhong

    2016-01-01

    Previous studies have demonstrated that self-control is positively related to life satisfaction, but this association in Chinese employees and its underlying mechanism are less commonly investigated. In this preliminary study the relationships between self-control and life satisfaction and the mediating effect of job satisfaction were tested. Participants were 482 full-time employees (188 male, 294 female) from different cities in China. They answered self-report questionnaires online that assessed self-control, job satisfaction, and life satisfaction. Path analyses were conducted and bootstrap technique was used to judge the significance of the mediation. Self-control was positively related to both job and life satisfaction. More importantly, job satisfaction significantly mediated the association between self-control and life satisfaction. Furthermore, there was no significant difference in the size of the mediating effect between intrinsic and extrinsic job satisfaction. Results of this preliminary study provide further evidence of the positive association between self-control and life satisfaction. Job satisfaction is found to mediate this relationship.

  4. Evaluation of users' perception and satisfaction with reference ...

    African Journals Online (AJOL)

    A questionnaire based cross-sectional survey research design was employed. ... Also, the level of user satisfaction with the reference resources and services were not satisfactory with apparent limitations in good internet facility for searching online reference resources, inadequate printed reference collection and overall ...

  5. The determinants of life satisfaction

    OpenAIRE

    Dorota Celińska; Kornel Olszewski

    2013-01-01

    In this article, we present a multidimensional analysis of satisfaction with life. The relationships among satisfaction within four domains of respondents’ lives (satisfaction with family, acquaintances, health and achievements) and a set of socio-economic factors along with variables from the Beck’s Depression Inventory are examined. The results of canonical analysis show strong correlation between satisfaction with health, the symptoms of depression and feeling of trust. Satisfaction with f...

  6. Customer Satisfaction and Customer Loyalty as Predictors of Future Business Potential

    DEFF Research Database (Denmark)

    Eskildsen, Jacob Kjær; Kristensen, Kai

    2007-01-01

    This paper analyzes the relationship between customer satisfaction, customer loyalty and the future business potential of existing customers. The data for the analysis comes from the Danish Customer Satisfaction Index 2006. Here a total of app. 2000 private customers evaluated their preferred pro......This paper analyzes the relationship between customer satisfaction, customer loyalty and the future business potential of existing customers. The data for the analysis comes from the Danish Customer Satisfaction Index 2006. Here a total of app. 2000 private customers evaluated their...

  7. Computer-Mediated Communication in Intimate Relationships: Associations of Boundary Crossing, Intrusion, Relationship Satisfaction, and Partner Responsiveness.

    Science.gov (United States)

    Norton, Aaron M; Baptist, Joyce; Hogan, Bernie

    2017-06-15

    This study examined the impact of technology on couples in committed relationships through the lens of the couple and technology framework. Specifically, we used data from 6,756 European couples to examine associations between online boundary crossing, online intrusion, relationship satisfaction, and partner responsiveness. The results suggest that participants' reports of online boundary crossing were linked with lower relationship satisfaction and partner responsiveness. Also, lower relationship satisfaction and partner responsiveness were associated with increased online boundary crossing. The results suggest that men, but not women, who reported greater acceptability for online boundary crossing were more likely to have partners who reported lower relationship satisfaction in their relationships. Implications for clinicians, relationship educators, and researchers are discussed. Video abstract accessible by clicking here. © 2017 American Association for Marriage and Family Therapy.

  8. LEARNERS SATISFACTION FACTORS IN NEUROLOGY RELATED MOOCs

    Directory of Open Access Journals (Sweden)

    Ionela MANIU

    2017-12-01

    Full Text Available The aim of this article is to investigate the factors that are influencing student satisfaction in case of neurology related massive open online courses (MOOCs. We analyzed data collected from learners enrolled in 40 neurology related MOOCs, by manually looking for information in these courses reviews. The main identified satisfaction factors can be grouped into the following categories: content related factors: course content, additional materials, assignments, external research and teaching - learning related factors (teacher presentation techniques / style: engaging, clear, coherent, knowledgeable, sharing / explanation, interactive, excitement, considering student’s needs, inspiring, sense of humor. Competences, skills and objectives pursued by neurology related MOOCs are also discussed. Analyzing these factors can be useful in new courses management (design and implementation and also in understanding the needs (motivation, behaviors, perception of 21st century learners interested in neurology related fields.

  9. Analisis Pengaruh Persepsi Teknologi, Persepsi Resiko terhadap Kepercayaan dan Dampaknya terhadap Kepuasan Belanja Online Mahasiswa di Pekanbaru

    OpenAIRE

    2014-01-01

    Analyze the influence of Perceived Technology, Perceived Risk Against Trust and Its Impact on Student Satisfaction in Online Shopping Pekanbaru under the guidance of Dr. Samsir, SE, M.Si and Dra. Hj. Lilis Sulistyowati, MM. The purpose of this study was to determine the effect of technology perception and the perception of risk in online trust and how trust-related online shopping satisfaction. This study also examines the impact of online trust in mediating the relationship between technolog...

  10. Does Life Satisfaction Influence the Use of Facebook?

    Directory of Open Access Journals (Sweden)

    Mauro José de Oliveira

    2014-12-01

    Full Text Available A variety of factors responsible for influencing the use of Social Networks Sites (SNS has been the focus of research, but inconclusive results present a theoretical framework evolving. In this study, extends the model proposed by Cheung et al. (2011 to explain the use of SNS, adding Life Satisfaction as related variable. The objective was to analyze the relationship between Life Satisfaction and Use of SN. An online survey of Brazilians (n = 1111 showed influence of Life Satisfaction on We-Intention of SNS of Use. This relationship had Subjective Norm, Group Norms, Social Identity, Entertainment Value and Maintaining Interpersonal Interconnectivity as dependent variables. Life Satisfaction has improved the explanatory power of the model (R2 = 0.36 and proved different arrangements between the influencing factors of the use of social networks sites by Brazilians.

  11. Analyzing Mediators of the Customer Satisfaction - Loyalty Relation in Internet Retailing

    Directory of Open Access Journals (Sweden)

    Simona VINEREAN

    2014-03-01

    Full Text Available This study explores the customer satisfaction – loyalty relation in the context of online shopping by introducing various mediators, such as trust, attitude, hedonic value, and utilitarian value. For data collection, we used an online consumer survey in relation to Internet retailing. In this paper we found empirical evidence that loyalty and satisfaction have a reciprocal relationship, but that mediators exist between satisfaction and loyalty. The findings of this study have consequences for customer relationship management, particularly in terms of retention, of the satisfied consumers in an e-shopping environment.

  12. Online dating

    OpenAIRE

    Pilecká, Jarmila

    2014-01-01

    The usage of online dating sides has increased in last few decades. This kind of meeting potential new partner is specific in many ways. Especially in communication, ways of selection and initiation of the relationship online. The reduction of information is another phenomenon in this kind of interaction as a result of creating impression. This contains lying and deception in self-presentation on online dating sides as well. Analysis of data suggests, that men tell lies more than women. They ...

  13. Gamers Online

    OpenAIRE

    Zulkarnaen, Alfi

    2015-01-01

    Komunitas gamers online merupakan suatu bentuk komunitas masa kini yang menyandarkan segala bentuk kegiatannya pada penggunaan teknologi berupa komputer dan jaringan internet untuk dapat menghubungkan diantara sesama pengguna, komunitas gamers online adalah suatu kelompok yang terdiri dari beragam individu dengan beragam latar belakang yang diikat oleh satu ide maupun tujuan, yakni games online. Perkembangan teknologi berupa komputer tidak hanya bertujuan sebagai alat bantu dalam kehidupan me...

  14. Online Advertising

    OpenAIRE

    Goldfarb, Avi; Tucker, Catherine Elizabeth

    2011-01-01

    This chapter explores what makes online advertising different from traditional advertising channels. We argue that online advertising differs from traditional advertising channels in two important ways: measurability and targetability. Measurability is higher because the digital nature of online advertising means that responses to ads can be tracked relatively easily. Targetability is higher because data can be automatically tracked at an individual level, and it is relatively easy to show di...

  15. ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN ONLINE

    Directory of Open Access Journals (Sweden)

    Amru Sahmono Boang Manalu

    2011-08-01

    Full Text Available Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} The objectives of this study  are to (1 analyze customer satisfaction with online shopping (2 determine factors influencing customer satisfactions with online shopping; (4 formulate strategies to increase customer satisfaction with online shopping. Data were collected from 150 respondents. The research used Structural Equation Modelling (SEM and the software LISREL for the data processing. The result of SEM analysis reflected that all variables significantly correlated to each dimension of modified WebQual instrument and significantly influenced online customer satisfaction. There were six dimensions that were measured. They were usefulness, ease of use, entertainment, complementary relationship, customer service, and buyer-seller interaction. Satisfactions were measured through overall satisfaction and recommendation. Secured transaction was the most significant factor influencing  customer satisfaction.

  16. Body satisfaction and body weight: gender differences and sociodemographic determinants

    Directory of Open Access Journals (Sweden)

    Haines Jess

    2009-08-01

    Full Text Available Abstract Background Given the documented links between body satisfaction, weight-related behaviors, and weight change in adolescents, we sought to examine the prevalence of poor body satisfaction in prepubescent girls and boys and its associations with body weight, socioeconomic factors, and rural residence. Methods We obtained data from 4254 girls and boys participating in a population-based survey of grade five students in the province of Nova Scotia, Canada. We examined gender specific associations between the prevalence of poor body satisfaction and body mass index (BMI with generalized additive models and applied multilevel logistic regression methods to estimate associations of body satisfaction with BMI, rural residence, parental education and income, and neighborhood household income. Results We observed a linear increase in poor body satisfaction with increasing BMI in girls. Among boys, however, we found a U-shape association where boys with low BMI and those with high BMI reported higher levels of poor body satisfaction. We also found that poor body satisfaction was more prevalent among girls whose parents had lower educational attainment and among those who reside in rural areas. Conclusion Insight into the unique relationships between body satisfaction and BMI experienced by prepubescent children, males, and populations diverse in parental education and geographic location may help to inform public health initiatives designed to improve weight-related behaviors and reduce overweight in children.

  17. Job satisfaction and acculturation among Filipino registered nurses.

    Science.gov (United States)

    Ea, Emerson E; Griffin, Mary Quinn; L'Eplattenier, Nora; Fitzpatrick, Joyce J

    2008-01-01

    To determine the (a) levels of acculturation and job satisfaction, (b) relationship between acculturation and job satisfaction, and (c) effects of select sociodemographic variables in predicting job satisfaction among Filipino RNs educated in the Philippines who are working in the US. Descriptive correlational. A convenience sample of Filipino RNs (N=96) present during the PNAA Eastern Regional Conference in Baltimore, MD was conducted. A survey was conducted using A Short Acculturation Scale for Filipino Americans (ASASFA) to measure acculturation, Part B of the Index of Work Satisfaction Scale (IWS) to assess job satisfaction, and a participant demographic questionnaire. Data were analyzed using A Pearson correlation coefficient and multiple regression analysis. Participants had a moderate level of job satisfaction that was positively correlated to a level of acculturation that was closer to American than to Filipino culture. Furthermore, age, length of U.S. residency, and acculturation significantly predicted perception of job satisfaction among this group of Filipino RNs. Job satisfaction among Filipino nurses is related to acculturation and select sociodemographic variables. Further research to determine how best to improve acculturation may lead to improved retention rates of Filipino nurses in countries to which they have migrated.

  18. Understanding patient satisfaction, trust, and loyalty to primary care physicians.

    Science.gov (United States)

    Platonova, Elena A; Kennedy, Karen Norman; Shewchuk, Richard M

    2008-12-01

    The authors developed and empirically tested a model reflecting a system of interrelations among patient loyalty, trust, and satisfaction as they are related to patients' intentions to stay with a primary care physician (PCP) and recommend the doctor to other people. They used a structural equation modeling approach. The fit statistics indicate a well-fitting model: root mean square error of approximation = .022, goodness-of-fit index = .99, adjusted goodness-of-fit index = .96, and comparative fit index = 1.00. The authors found that patient trust and good interpersonal relationships with the PCP are major predictors of patient satisfaction and loyalty to the physician. Patients need to trust the PCP to be satisfied and loyal to the physician. The authors also found that patient trust, satisfaction, and loyalty are strong and significant predictors of patients' intentions to stay with the doctor and to recommend the PCP to others.

  19. Employee satisfaction and employee retention: catalysts to patient satisfaction.

    Science.gov (United States)

    Collins, Kevin S; Collins, Sandra K; McKinnies, Richard; Jensen, Steven

    2008-01-01

    Over the last few years, most health care facilities have become intensely aware of the need to increase patient satisfaction. However, with today's more consumer-driven market, this can be a daunting task for even the most experienced health care manager. Recent studies indicate that focusing on employee satisfaction and subsequent employee retention may be strong catalysts to patient satisfaction. This study offers a review of how employee satisfaction and retention correlate with patient satisfaction and also examines the current ways health care organizations are focusing on employee satisfaction and retention.

  20. Body image satisfaction among female college students

    Science.gov (United States)

    Goswami, Shweta; Sachdeva, Sandeep; Sachdeva, Ruchi

    2012-01-01

    Objective: To determine body image satisfaction among newly entrant women students in a professional institution. Materials and Methods: A cross-sectional study using body image satisfaction described in words was undertaken, which also explored relationship with body mass index (BMI) and other selected co-variables such as socio-demographic details, overall satisfaction in life, and particularly in academic/professional life, current health status using 5-item based Likert scale. Height, weight, hip and waist circumference measurement was carried out using standard protocol. Data collection was carried through personal interview using pre-designed, pre-tested semi-structured interview schedule by female investigators during August-September 2010 and analysis carried out by computing percentages and Chi-square test. Results: Out of 96 study samples, 16.66%, 51.04%, and 32.29% girl students perceived their body image as fair, good and excellent, respectively while overall 13.54% were dissatisfied with their body image. The body image satisfaction had significant relationship with image perception (Pbody image satisfaction while overweight students (BMI≤23 kg/m2) had a significantly higher (54.54%) prevalence of dissatisfaction (Pbody image satisfaction is reported in this study and was found to be significantly related to anthropometric measurements. On an encouraging note, this level needs to be preserved for overall mental and healthy development of students. Proactive preventive measures could be initiated on personality development, acceptance of self and individual differences while maintaining optimum weight and active life style. PMID:24250055