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Sample records for satisfaction attitude communication

  1. Putting the "Public" First in Public Relations: An Exploratory Study of Municipal Employee Public Service Attitudes, Job Satisfaction and Communication Variables.

    Science.gov (United States)

    Jeffers, Dennis W.

    A study was conducted to determine (1) which actions municipal employees consider important to a city's overall public relations effort, (2) the attitudes of city employees toward public service activities, (3) the relationship between attitude and job satisfaction, and (4) ways to improve employee attitudes and, perhaps, public service…

  2. Measurement of communication satisfaction. Evaluating the Communication Satisfaction Questionnaire as a communication audit tool

    NARCIS (Netherlands)

    Koning, K.H.; de Jong, Menno D.T.

    2007-01-01

    Despite the number of publications about auditing organizational communication, scholars have paid little attention to the reliability and validity of individual audit techniques. This study examines the merits and restrictions of the Communication Satisfaction Questionnaire (CSQ) by comparing CSQ

  3. Evaluating the Communication Satisfaction Questionnaire as a Communication Audit Tool

    NARCIS (Netherlands)

    Zwijze-Koning, Karen; Jong, de Menno

    2007-01-01

    Despite the number of publications about auditing organizational communication, scholars have paid little attention to the reliability and validity of individual audit techniques. This study examines the merits and restrictions of the Communication Satisfaction Questionnaire (CSQ) by comparing CSQ r

  4. Parental communication and life satisfaction in adolescence.

    Science.gov (United States)

    Cava, María-Jesús; Buelga, Sofía; Musitu, Gonzalo

    2014-12-29

    This study aims to analyze the influence of communication with the mother and father on adolescents' life satisfaction, as well as possible indirect effects through self-esteem, feelings of loneliness, and perceived classroom environment. These relationships, and possible gender differences, were analyzed in a sample of 1,795 adolescents (52% male, 48% female) aged 11 to 18 years-old (M = 14.2, SD = 1.68), using structural equation modeling. Results indicate a direct effect of communication-mother (girls: β = .19, p adolescent life satisfaction; and also indirect effects through self-esteem (communication-mother: girls, β = .18, p < .01; boys: β = .19, p < .05; communication-father: girls: β = .28, p < .001; boys: β = .27, p < .01) and feelings of loneliness (communication-mother: girls: β = -.19, p < .01; boys: β = -.21, p < .05; communication-father: girls: β = -.31, p < .001; boys: β = -.20, p < .01). The results and implications of this study are discussed.

  5. If You Could Read My Mind: The Role of Healthcare Providers’ Empathic and Communicative Competencies in Clients’ Satisfaction with Consultations

    NARCIS (Netherlands)

    Schrooten, Iete; Jong, de Menno D.T.

    2016-01-01

    This article investigates the relationship between healthcare providers’ empathic and communicative competencies and clients’ overall satisfaction with consultations. Two aspects of empathy were included: empathic attitude (sensitivity to the clients’ perspective) and empathic skills (ability to est

  6. If You Could Read My Mind: The Role of Healthcare Providers’ Empathic and Communicative Competencies in Clients’ Satisfaction with Consultations

    NARCIS (Netherlands)

    Schrooten, Iete; de Jong, Menno D.T.

    2016-01-01

    This article investigates the relationship between healthcare providers’ empathic and communicative competencies and clients’ overall satisfaction with consultations. Two aspects of empathy were included: empathic attitude (sensitivity to the clients’ perspective) and empathic skills (ability to

  7. Trauma Symptoms, Communication, and Relationship Satisfaction in Military Couples.

    Science.gov (United States)

    Bakhurst, Melissa; McGuire, Annabel; Halford, W Kim

    2017-03-08

    Trauma symptoms are negatively correlated with couple relationship satisfaction, which is of particular importance in the relationships of military personnel who are often exposed to trauma whilst on overseas deployment. This study tested a model in which communication mediated an association between trauma symptoms and low relationship satisfaction. Thirty-one Australian military couples were observationally assessed during a communication task, and assessed on their relationship satisfaction and individual functioning. As expected, trauma symptoms in the male military spouse were associated with low satisfaction in both spouses. Females' low positive communication fully mediated the relationship between males' trauma symptoms and low female satisfaction, but not male relationship satisfaction. Unexpectedly, males' negative communication behaviors were associated with high male relationship satisfaction, and partially mediated the association between trauma symptoms and male satisfaction. Discussion focused on how some communication usually thought of as negative might be associated with relationship satisfaction in military couples. © 2017 Family Process Institute.

  8. The Relationship of Perceived Physician Communicator Style to Patient Satisfaction.

    Science.gov (United States)

    Cardello, Laura L.; And Others

    1995-01-01

    Examines how patients' perceptions of their physicians' communicator styles were related to patient satisfaction. Identifies eight communicator styles and six dimensions of patient satisfaction. Concludes that most significant relationships were nonlinear and that different styles were related to different types of satisfaction. Discusses…

  9. Organizational Communication and Job Satisfaction in Australian Catholic Primary Schools

    Science.gov (United States)

    De Nobile, John J.; McCormick, John

    2008-01-01

    Job satisfaction has been associated with a variety of behaviours relating to communication. However, very little research has been conducted in primary schools encompassing job satisfaction and a range of communication variables. This study investigated the relationships between aspects of organizational communication and facets of job…

  10. Influence of healthcare institution managers' proactive approach to communication activities on patient satisfaction

    Directory of Open Access Journals (Sweden)

    Filipović Vinka

    2010-01-01

    Full Text Available Background/Aim. Over the recent years customer satisfaction program as a tool for patient satisfaction has been recognized as an important issue in healthcare services. The aim of this preliminary study was to explore an influence of healthcare institution managers' approach and attitudes to marketing and public relations activities (communication activities, in the context of implementation of customer satisfaction programs, on patient satisfaction. Methods. The study was conducted among managers from different state-owned healthcare institutions (healthcare centers, clinics, hospitals in Serbia. The structured questionnaire form, comprising both open and closed questions, was used as a main research tool. The total number of sent questionnaires was 120; 56 questionnaires were sent back, while 49 of them were valid. Results. It was shown that 42.9% of healthcare institutions apply proactive media approach, and that 35.7% of the organizations have a person who, besides his/her basic engagements, performs activities connected with marketing and public relations. Using Chi-square likelihood ratio test it is confirmed that these activities have a significant role in supporting customer satisfaction program implementation (p < 0.05. The results showed that in 69.4% cases, positive attitude of healthcare institutions managers toward marketing and public relations activities had positive influence on patient satisfaction (p < 0.05. Conclusion. Managers in healthcare sector in Serbia who used proactive approach toward media and who had already institutionalized communication activities with external stakeholders have a positive attitude to implementation of customer satisfaction program. Furthermore, managers' attitude toward communication activities has influence on patient satisfaction.

  11. The relationship between personal characteristics, communication, and job satisfaction

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    Masoomeh Arabshahi

    2014-07-01

    Full Text Available In this study, staff job satisfaction were evaluated according to their personality differences by assessing five personality factors, based on NEO-FFI scoring and those components, which are directly associated with job satisfaction. In this regard, three data collection tools including communication satisfaction questionnaires, job descriptions index and five personality trait questionnaire were used. Based on the findings there was a positive and significant relationship between job satisfaction and personality traits (r = 0.97, and job satisfaction was depended on communication satisfaction. This research showed that communication satisfaction and job satisfaction could be predicted based on the five personality traits, which are nervousness, extraversion, empiricism, responsibility, and compatibility with others.

  12. Interrelationships among Nutrition Knowledge, Attitudes, Behaviors and Body Satisfaction

    Science.gov (United States)

    Dissen, Anthony R.; Policastro, Peggy; Quick, Virginia; Byrd-Bredbenner, Carol

    2011-01-01

    Purpose: Little is known about interrelationships among nutrition knowledge, attitude, dietary intake, and body satisfaction, which are important variables that play a role in nutrition education interventions. This paper aims to focus on these interrelationships. Design/methodology/approach: Students (n = 279; 20.12 plus or minus 1.75SD years)…

  13. Couple communication, emotional and sexual intimacy, and relationship satisfaction.

    Science.gov (United States)

    Yoo, Hana; Bartle-Haring, Suzanne; Day, Randal D; Gangamma, Rashmi

    2014-01-01

    Emotional and sexual aspects of intimacy in romantic relationships are important correlates of couples' relationship satisfaction. However, few studies have examined the effect of emotional and sexual aspects of intimacy on relationship satisfaction within the context of the interpersonal relationship processes. In addition, the association between emotional and sexual aspects of intimacy remains unclear. With a sample of 335 married couples from the Flourishing Families Project, the authors examined the associations between couple communication, emotional intimacy, sexual satisfaction, and relationship satisfaction, using the couple as the unit of analysis. The results of path analysis suggested that sexual satisfaction significantly predicted emotional intimacy for husbands and wives, while emotional intimacy did not appear to have a significant influence on sexual satisfaction. Further, mediation associations were suggested within as well as between spouses. Within spouses (for each spouse), emotional intimacy and sexual satisfaction mediated the association between spouses' appraisal of their partners' communication and their own relationship satisfaction. Gender differences were revealed in terms of how a spouse's perception of sexual satisfaction is associated with his or her partner's relationship satisfaction. In this study, although wives' relationship satisfaction was not associated with their husbands' sexual satisfaction, husbands tended to report high levels of relationship satisfaction when their wives reported greater sexual satisfaction. Findings suggest that both components of intimacy--emotional and sexual--should be comprehensively addressed in research and clinical work with couples.

  14. Communication with Parents and Body Satisfaction in College Students

    Science.gov (United States)

    Taniguchi, Emiko; Aune, R. Kelly

    2013-01-01

    Objective: This study examined how communication with parents is related to college students' body satisfaction. Participants and Methods: Participants ("N" = 134; 58 males and 76 females) completed a survey in March 2011 assessing body satisfaction and perceptions of communication with mothers and fathers. Results: Daughters' body…

  15. Communication with Parents and Body Satisfaction in College Students

    Science.gov (United States)

    Taniguchi, Emiko; Aune, R. Kelly

    2013-01-01

    Objective: This study examined how communication with parents is related to college students' body satisfaction. Participants and Methods: Participants ("N" = 134; 58 males and 76 females) completed a survey in March 2011 assessing body satisfaction and perceptions of communication with mothers and fathers. Results: Daughters'…

  16. Communication with Parents and Body Satisfaction in College Students

    Science.gov (United States)

    Taniguchi, Emiko; Aune, R. Kelly

    2013-01-01

    Objective: This study examined how communication with parents is related to college students' body satisfaction. Participants and Methods: Participants ("N" = 134; 58 males and 76 females) completed a survey in March 2011 assessing body satisfaction and perceptions of communication with mothers and fathers. Results: Daughters' body…

  17. Older Workers' Communication Satisfaction in the Lodging Industry.

    Science.gov (United States)

    Fu, Yao-Yi; Mount, Daniel J.

    2002-01-01

    Usable responses from 374 hotel employees compared the satisfaction with workplace communications of younger (n=80) and older workers (n=81). Differences in terms of downward and vertical communication, corporate information, communication climate, feedback, and coworker communication suggest different ways to manage workers. (Contains 33…

  18. A Cross-Cultural Study of ICT Competency, Attitude and Satisfaction of Turkish, Polish and Czech University Students

    Science.gov (United States)

    Dincer, Serkan; Sahinkayasi, Yunis

    2011-01-01

    Due to various factors, countries begin to have different levels of information and communication technologies (ICT) and they have their own unique culture of ICT usage. This case appears interesting especially when we consider university students' proficiency, attitudes and satisfaction in use of ICT. The purpose of this study is to examine the…

  19. Attitudes towards Communication Skills among Engineering Students

    Science.gov (United States)

    Kovac, Mirjana M.; Sirkovic, N.

    2017-01-01

    Good communication skills are of utmost importance in the education of engineering students. It is necessary to promote not only their education, but also to prepare them for the demanding and competitive job market. The purpose of this study was to compare the attitudes towards communication skills after formal instruction between the students of…

  20. Attitude Formation of Benefits Satisfaction: Knowledge and Fit of Benefits

    OpenAIRE

    Gery Markova, Foard Jones

    2011-01-01

    Using the theoretical framework of the Theory of Reasoned Action [6], we examine benefits satisfactionas an attitude formed by the beliefs about benefits (i.e., benefits knowledge) and the perceived value ofthese benefits (i.e., fit of benefits to individual needs). We use questionnaires to gather data from arandom sample of 591 employees in a large county agency in the South-eastern United States. The datasupport that knowledge of benefits is associated with enhanced benefits satisfaction an...

  1. What You Feel Is What You Might Get: Exploring Communication Apprehension and Sexual Communication Satisfaction.

    Science.gov (United States)

    Wheeless, Lawrence R.; Parsons, Lonnie A.

    1995-01-01

    Finds a combination of interpersonal communication apprehension and receiver apprehension to be negatively correlated with sexual communication satisfaction in sexually intimate relationships, and that the combination of interpersonal communication apprehension and receiver apprehension was more strongly associated with sexual communication…

  2. The relationship between personal characteristics, communication, and job satisfaction

    OpenAIRE

    Masoomeh Arabshahi; Gholam Abbas Arabshahi

    2014-01-01

    In this study, staff job satisfaction were evaluated according to their personality differences by assessing five personality factors, based on NEO-FFI scoring and those components, which are directly associated with job satisfaction. In this regard, three data collection tools including communication satisfaction questionnaires, job descriptions index and five personality trait questionnaire were used. Based on the findings there was a positive and significant relationship between job satisf...

  3. Communicative satisfaction of male-to-female transsexuals.

    Science.gov (United States)

    Pasricha, Naanki; Dacakis, Georgia; Oates, Jenni

    2008-01-01

    The aim of this qualitative study was to gain an understanding of the way male-to-female transsexuals perceived their communication and their satisfaction with it in different aspects of their lives. Three focus groups were conducted for the purposes of this study, each consisting of four participants. The transcribed dialogues of the groups were analysed using a grounded theory approach to find the common underlying themes. These then formed the basis of the five major categories that identified key themes relating to transsexuals' communicative satisfaction: communicative situations, emotions, groups of people, other contributing factors, and features of communication. The results revealed that although participants commented on the situations and contexts in which they experienced decreased communicative satisfaction, it was not always important to them to maintain their female communicative patterns in situations in which they felt comfortable. These five categories guided the development of a two-part pilot Functional Communicative Satisfaction Questionnaire (FCSQ). The FCSQ explores a variety of situations that the participants identified as impacting on their communicative satisfaction. Further development of the FCSQ is likely to enable speech pathologists to have a more informed approach to the management of this population.

  4. House staff nonverbal communication skills and standardized patient satisfaction.

    Science.gov (United States)

    Griffith, Charles H; Wilson, John F; Langer, Shelby; Haist, Steven A

    2003-03-01

    To examine the association of physician nonverbal communication with standardized patient (SP) satisfaction in the context of the "quality" of the interview (i.e., information provided and collected, communication skills). Observational. One university-based internal medicine residency program. Fifty-nine internal medicine residents. INTERVIEWING: The 59 residents were recruited to participate in 3 SP encounters. The scenarios included: 1) a straightforward, primarily "medical" problem (chest pain); 2) a patient with more psychosocial overlay (a depressed patient with a history of sexual abuse); and 3) a counseling encounter (HIV risk factor reduction counseling). Trained SPs rated physician nonverbal behaviors (body lean, open versus closed body posture, eye contact, smiling, tone of voice, nod, facial expressivity) in the 3 encounters. Multiple regression approaches were used to investigate the association of physician nonverbal behavior with patient satisfaction in the context of the "quality" of the interview (SP checklist performance, measures of verbal communication skills), controlling for physician characteristics (gender, postgraduate year). Nonverbal communication skills was an independent predictor of standardized patient satisfaction for all 3 patient stations. The effect sizes were substantial, with nonverbal communication predicting 32% of the variance in patient satisfaction for the chest pain station, 23% of the variance for the depression-sexual abuse station, and 19% of the variance for the HIV counseling station. Better nonverbal communication skills are associated with significantly greater patient satisfaction in a variety of different types of clinical encounters with standardized patients. Formal instruction in nonverbal communication may be an important addition to residency.

  5. The Dutch Marital Satisfaction and Communication Questionnaire: A Validation study

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    Ann Van den Troost

    2005-09-01

    Full Text Available The purpose of this study is to validate the Dutch Marital Satisfaction and Communication Questionnaire (DMSCQ, a 16-item measure that disentangles marital satisfaction, negative communication and open communication. In three subsequent studies empirical evidence for the construct and criterion validity is presented using (confirmatory factor analyses, and correlational analyses with criterion variables. Results indicate that the 16 items represent a solid three-factor structure, which was replicated across time and in independent samples. High agreement in factor structure between men and women was demonstrated by high levels of Tucker's coefficient of congruence. The internal consistencies of the marital satisfaction and negative communication scales are good; for the open communication scale it is somewhat lower but still acceptable. Consistent evidence was obtained for a negative relationship between the three marital outcomes and parental depression and conflictual family climate whereas the three former are positively related to life satisfaction and well-being. Spouses who feel restricted by their parental role or experience parenting stress tend to be less satisfied with their partnership and perceive the marital communication as more negative. Our results demonstrate that the DMSCQ provides a brief, valid and reliable measure of marital satisfaction, negative and open communication.

  6. SATISFACTION OF MARKETING COMMUNICATIONS IN THE ACTIVITIES OF THE DENTAL LABORATORY

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    Minko M. Milev

    2017-06-01

    Full Text Available Purpose: Analysis of the attitude of dental physicians, dental technicians, patients and students of dental technology, about the marketing communication in the work of dental technical laboratories. Material and Methods: The main study was conducted on the territory of Northeastern Bulgaria, using direct anonymous paper questionnaires in the period between April and July 2015. A total of 700 respondents were interviewed, distributed into four groups (dental physicians, dental technicians, students of dental technology and patients of dental laboratories. Results and Discussion: The study was designed to investigate the satisfaction with marketing communications among all participants in dental laboratory activities. Satisfaction of dental physicians with aspects of marketing communication of dental laboratories was 47,39% (n=127, and a negative answer was given from 22,76% (n = 61 of respondents. The majority of dental technicians (75,91%, n=104 were satisfied with aspects of marketing communication with dental clinics/dental physicians, while 29,85% (n = 80 weren’t satisfied. The study of the satisfaction with the communication among the students showed that 60,42% (n=116 of them were satisfied and lack of satisfaction with communication was reported by 1,56% (n=3 of the respondents. Among the studied patients, 81,55% (n=84 felt satisfied with the communication carried out at the dental clinics, and 8,74% (n = 9 among patients were not satisfied. Conclusion: The integrated communications may successfully achieve the goals of a given communication campaign by a well-coordinated utilisation of the different kinds of IMC instruments: advertising, public relations (PR, personal sales, sales promotions and others. The desired synergy is attained when all the IMC instruments are synchronised and mutually enhanced.

  7. Relationship between Teachers' Job Satisfaction and Their Attitudes towards Students' Beliefs and Motivation

    Science.gov (United States)

    Salehi, Hadi; Taghavi, Elham; Yunus, Melor Md

    2015-01-01

    Many studies have been done in the developed countries due to the importance of job satisfaction; however, only a limited number of studies have been conducted on teachers' job satisfaction in Iran. This study is an attempt to investigate the relationship between teachers' job satisfaction and their attitudes towards students' beliefs and…

  8. Assessing Learner Satisfaction by Simultaneously Measuring Learner Attitude, Motivation, Loyalty and Service Quality in English Academies

    Science.gov (United States)

    Huong, Vu Thi; Casadesus, Marti; Marimon, Frederic

    2017-01-01

    The aims of this study are threefold in their approach to English academy teaching: (i) to assess learner satisfaction, (ii) to assess the impact of satisfaction on loyalty and (iii) to assess the three constructs that we considered to be the antecedents of learner satisfaction: learner motivation, learner attitude and service quality. To collect…

  9. Relationship Model of Personality, Communication, Student Engagement, and Learning Satisfaction

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    Dorothea Ariani

    2015-12-01

    Full Text Available This study aims to examine the engagement as a mediating variable of the relationship between personality and communication with satisfaction. This study was conducted at business school in Indonesia with 307 students who are still active as a respondent. Survey research was conducted over four months by questionnaire that has been well-established that was taken and modified from previous studies. The results of this study indicate that student engagement mediates the relationship between personality and communication as independent variables and satisfaction as the dependent variable. Extroversion personality and communication significantly positive effect on student engagement in all three dimensions (vigor, dedication, and absorption. In addition, this study also showed that engagement and satisfaction are two different variables, but correlated, and there was no difference in terms of gender differences involvement.

  10. The Relation between Attitudes toward Functional Foods and Satisfaction with Food-Related Life

    OpenAIRE

    Schnettler, B.; Adasme-Berríos , C.; K. G. Grunert; Márquez , M.P.; Lobos , G.; Salinas-Oñate, N.; Orellana, L; Sepúlveda, J

    2016-01-01

    Purpose – To assess the effect of attitudes towards functional foods (FF) on university students’ satisfaction with food-related life and to distinguish student typologies, considering that the attitudes towards FF are not homogeneous among consumers. Design/methodology - A survey was applied to 372 university students (mean age=20.4 years, SD=2.4) in southern Chile. The questionnaire included the Attitudes towards Functional Foods (AFF) questionnaire and the Satisfaction with Food-related Li...

  11. Communication Attitudes of Japanese School-Age Children Who Stutter

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    Kawai, Norimune; Healey, E. Charles; Nagasawa, Taiko; Vanryckeghem, Martine

    2012-01-01

    Past research with the Communication Attitude Test (CAT) has shown it to be a valid and reliable instrument for assessing speech-associated attitude of children who stutter (CWS). However, in Japan, the CAT has not been used extensively to examine the communication attitude of CWS. The purpose of this study was to determine if a Japanese version…

  12. Change communication : the impact on satisfaction with alternative workplace strategies

    OpenAIRE

    Bull, Melanie; Brown, Tim

    2012-01-01

    Communication is fundamental to the Facilities Management (FM) role within organisations; especially when the FM department is implementing changes to the workplace. An evaluation of an instance is presented. A self- administered online questionnaire was used to collect quantitative and qualitative data. The research focused on responses to satisfaction with the communication methods rather than reviewing the merits of alternative workplace strategies. Findings included the impact of...

  13. Computer-mediated communication: task performance and satisfaction.

    Science.gov (United States)

    Simon, Andrew F

    2006-06-01

    The author assessed satisfaction and performance on 3 tasks (idea generation, intellective, judgment) among 75 dyads (N = 150) working through 1 of 3 modes of communication (instant messaging, videoconferencing, face to face). The author based predictions on the Media Naturalness Theory (N. Kock, 2001, 2002) and on findings from past researchers (e.g., D. M. DeRosa, C. Smith, & D. A. Hantula, in press) of the interaction between tasks and media. The present author did not identify task performance differences, although satisfaction with the medium was lower among those dyads communicating through an instant-messaging system than among those interacting face to face or through videoconferencing. The findings support the Media Naturalness Theory. The author discussed them in relation to the participants' frequent use of instant messaging and their familiarity with new communication media.

  14. Roles of Communication Problems and Communication Strategies on Resident-Related Role Demand and Role Satisfaction.

    Science.gov (United States)

    Savundranayagam, Marie Y; Lee, Christopher

    2017-03-01

    This study investigated the impact of dementia-related communication difficulties and communication strategies used by staff on resident-related indicators of role demand and role satisfaction. Formal/paid long-term care staff caregivers (N = 109) of residents with dementia completed questionnaires on dementia-related communication difficulties, communication strategies, role demand (ie, residents make unreasonable demands), and role satisfaction (measured by relationship closeness and influence over residents). Three types of communication strategies were included: (a) effective repair strategies, (b) completing actions by oneself, and (c) tuning out or ignoring the resident. Analyses using structural equation modeling revealed that communication problems were positively linked with role demand. Repair strategies were positively linked with relationship closeness and influence over residents. Completing actions by oneself was positively linked to role demand and influence over residents, whereas tuning out was negatively linked with influence over residents. The findings underscore that effective caregiver communication skills are essential in enhancing staff-resident relationships.

  15. The Effect of Customer Satisfaction on Word of Mouth Communication

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    Houshang Taghizadeh

    2013-03-01

    Full Text Available Today, customer satisfaction is an important issue for organizations. Being a winner or loser is based on the percentage of customers that they have retained. This is why many scholars and researchers have continually stressed the importance of customer satisfaction. On the other hand, customer is one of the most important stakeholders in any organization because, without the customer, the organization probably will not succeed. So a customer behavioral intentions and responses, is one of the main concepts in the marketing literature has been studied. The objective of the study was to investigate the effect of customer satisfaction on word of mouth communication. Data were collected with questionnaire instruments. Model was developed and tested with structural equation model using data collected from the 412 Iranian bank customers. The results show that employee competence has a negative effect on word of mouth communication. Reliability has a positive effect on word of mouth communication and physical evidence has positive effect on word of mouth communication.

  16. Beyond Job Satisfaction: A Five-Year Prospective Analysis of the Dispositional Approach to Work Attitudes

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    Bowling, Nathan A.; Beehr, Terry A.; Lepisto, Lawrence R.

    2006-01-01

    Mounting evidence indicates a dispositional component to global job satisfaction. Unfortunately, however, relatively little attention has been given to the potential effects of dispositions on work-related attitudes other than global job satisfaction. We used a five-year prospective design to investigate the relationships of affective disposition…

  17. The influence of leadership communication on school teachers’ job satisfaction

    OpenAIRE

    Sergiu Sanduleac; Tatiana Căpățînă

    2016-01-01

    Education is at the corn stone of our social existence. Daily we are facing the fact that there is a strong correlation between a good leader within a school and the influence he or she spreads on the school teachers in their day by day activity. What does it really mean to be an effective leader, how to improve communication skills, what is actually job satisfaction and how it can be achieved? These are the concepts explored thoroughly within this article.

  18. Impacts of Personal Characteristics on Computer Attitude and Academic Users Information System Satisfaction.

    Science.gov (United States)

    Lim, Kee-Sook

    2002-01-01

    Describes a study that evaluated the effects of computer experience, gender, and academic performance on computer attitude and user information system satisfaction in a university setting. Results of an analysis of variance showed that the personal characteristics made a difference in computer attitudes but not in academic computer system user…

  19. Effects of online palliative care training on knowledge, attitude and satisfaction of primary care physicians.

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    Pelayo, Marta; Cebrián, Diego; Areosa, Almudena; Agra, Yolanda; Izquierdo, Juan Vicente; Buendía, Félix

    2011-05-23

    The Spanish Palliative Care Strategy recommends an intermediate level of training for primary care physicians in order to provide them with knowledge and skills. Most of the training involves face-to-face courses but increasing pressures on physicians have resulted in fewer opportunities for provision of and attendance to this type of training. The effectiveness of on-line continuing medical education in terms of its impact on clinical practice has been scarcely studied. Its effect in relation to palliative care for primary care physicians is currently unknown, in terms of improvement in patient's quality of life and main caregiver's satisfaction. There is uncertainty too in terms of any potential benefits of asynchronous communication and interaction among on-line education participants, as well as of the effect of the learning process.The authors have developed an on-line educational model for palliative care which has been applied to primary care physicians in order to measure its effectiveness regarding knowledge, attitude towards palliative care, and physician's satisfaction in comparison with a control group.The effectiveness evaluation at 18 months and the impact on the quality of life of patients managed by the physicians, and the main caregiver's satisfaction will be addressed in a different paper. Randomized controlled educational trial to compared, on a first stage, the knowledge and attitude of primary care physicians regarding palliative care for advanced cancer patients, as well as satisfaction in those who followed an on-line palliative care training program with tutorship, using a Moodle Platform vs. traditional education. 169 physicians were included, 85 in the intervention group and 84 in the control group, of which five were excluded. Finally 82 participants per group were analyzed. There were significant differences in favor of the intervention group, in terms of knowledge (mean 4.6; CI 95%: 2.8 to 6.5 (p = 0.0001), scale range 0-33), confidence

  20. Effects of online palliative care training on knowledge, attitude and satisfaction of primary care physicians

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    Agra Yolanda

    2011-05-01

    Full Text Available Abstract Background The Spanish Palliative Care Strategy recommends an intermediate level of training for primary care physicians in order to provide them with knowledge and skills. Most of the training involves face-to-face courses but increasing pressures on physicians have resulted in fewer opportunities for provision of and attendance to this type of training. The effectiveness of on-line continuing medical education in terms of its impact on clinical practice has been scarcely studied. Its effect in relation to palliative care for primary care physicians is currently unknown, in terms of improvement in patient's quality of life and main caregiver's satisfaction. There is uncertainty too in terms of any potential benefits of asynchronous communication and interaction among on-line education participants, as well as of the effect of the learning process. The authors have developed an on-line educational model for palliative care which has been applied to primary care physicians in order to measure its effectiveness regarding knowledge, attitude towards palliative care, and physician's satisfaction in comparison with a control group. The effectiveness evaluation at 18 months and the impact on the quality of life of patients managed by the physicians, and the main caregiver's satisfaction will be addressed in a different paper. Methods Randomized controlled educational trial to compared, on a first stage, the knowledge and attitude of primary care physicians regarding palliative care for advanced cancer patients, as well as satisfaction in those who followed an on-line palliative care training program with tutorship, using a Moodle Platform vs. traditional education. Results 169 physicians were included, 85 in the intervention group and 84 in the control group, of which five were excluded. Finally 82 participants per group were analyzed. There were significant differences in favor of the intervention group, in terms of knowledge (mean 4.6; CI

  1. The university students’ life satisfactions: Psychological help- seeking attitude and hopelessness

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    Zeynep Karataş

    2014-08-01

    Full Text Available This research aims to reveal to what extent university students’ attitudes towards their psychological help seeking and hopelessness predict theirlife satisfaction. Participants of the study consist of 359 university students, including 178 female and 181 male. In the research, Life Satisfaction Scale, Psychological Help- Seeking Attitude Scale, Beck Hopelessness Scale and Personal Information Form were used as data collection tools. For the analyses of the research, Regression Analyses were made, and it was determined that university students’ attitudes of seeking for psychological help and their hopelessness levels significantly predicted their life satisfactions. Considering these findings, the analyses of the factors that affect university students’ life satisfactions may be instructive in determining the targets for the studies of psychological counselling

  2. [Attitudes of freshman medical students towards education in communication skills].

    Science.gov (United States)

    Tóth, Ildikó; Bán, Ildikó; Füzesi, Zsuzsanna; Kesztyüs, Márk; Nagy, Lajos

    2011-09-18

    In their institute authors teach medical communication skills in three languages (Hungarian, English and German) for medical students in the first year of their studies. In order to improve teaching methods, authors wanted to explore the attitudes of students towards the communication skills learning. For this purpose authors applied the Communication Skills Attitudes Scale created by Rees et al., which is an internationally accepted and well adaptable instrument. In this survey authors wanted to validate the Hungarian and German version of the Communication Skills Attitudes Scale. In addition, their aim was to analyze possible differences between the attitudes of each of the three medical teaching programs. Questionnaires were filled anonymously at the beginning of the practices. Principal component analysis with varimax rotation was performed to evaluate the attitudes using the SPSS 10.5 version for analysis. Authors created a model consisting of 7 factors. Factors were the following: 1: respect and interpersonal skills; 2: learning; 3: importance of communication within medical profession; 4: excuse; 5: counter; 6: exam; 7: overconfidence. It was found that students had mainly positive attitudes. Except the learning factor, all other factors showed significant differences between the three medical teaching programs. although students had mainly positive attitudes toward learning communication skills, there were negative attitudes which can be partly modified by improving the teaching methods. However, results may create a proper base for further research to help improving communication skills teaching methods of the authors.

  3. Dental student attitudes towards communication skills instruction and clinical application.

    Science.gov (United States)

    McKenzie, Carly T

    2014-10-01

    This study investigated dental students' attitudes towards communication skills instruction and clinical application and explored the impact of a one-semester course and year in school on students' attitudes, measured by the Communication Skills Attitude Scale. Demographic characteristics and self-assessment of communication skills were also analyzed. The study employed a pretest-posttest survey design combined with cross-sectional data. Participants were first- and fourth-year students at a U.S. dental school. Out of a possible 120 students, 106 (fifty-seven D1 and forty-nine D4) participated in the pretest, an 88 percent response rate; out of a possible 121 students, 115 (fifty-seven D1 and fifty-eight D4) participated in the posttest, a 95 percent response rate. In the results, D4 students consistently demonstrated less positive attitudes towards communication skills instruction and more negative attitudes regarding the importance of interpersonal skills in clinical encounters than did their D1 counterparts. A single communications course had no discernible effect on attitudes or self-assessments for either cohort. Females reported more positive attitudes towards clinical application of interpersonal skills than did males. Gender significantly interacted with two demographic variables: primary language and parent as health care professional. Female children of health care professionals reported poorer attitudes towards clinical communication skills training and application than did their male counterparts. Generally, parental occupation in health care moderated the decrease in positive attitudes over time towards clinical usefulness of communication skills. The D4 students rated their communication skills higher than did the D1 students. Students who demonstrated more positive attitudes towards communication skills training and application were more likely to say their own skills needed improvement.

  4. Employee’s Job Performance: The Effect of Attitude toward Works, Organizational Commitment, and Job Satisfaction

    Directory of Open Access Journals (Sweden)

    Aries Susanty

    2013-01-01

    Full Text Available Job satisfaction is a pleasurable or positive emotional state resulting from the appraisal of one’s job and job experiences. The happier the individual, the higher is level of job satisfaction. It is assumed that positive attitude towards work and greater organizational commit­ment increases job satisfaction which in return enhances performance of the individual. Based on this phenomenon, this study is aimed to explain and empirically test the effect of attitude toward work, job satisfaction, and organizational commitment to the employee’s job performance at PT. Intech Anugrah Indonesia (PT. Intech. Data used in this study was primary data which were collected through closed questionnaires with 1-5 Likert scale. A sample of this study was 200 managerial and non-managerial staff of PT. Intech. Research carried out by using Structural Equation Modeling (SEM which was run by AMOS 20.0 program. The results of this study showed that attitude towards work have positive but not significant effect to job satis­faction and employee performance. Different with attitude towards work, the organization's commitment has positive and significant effect on job satisfaction and employee performance at PT. Intech. It means every improvement in organization’s commitment has a positive effect toward job satisfaction and employee performance at PT. Intech.

  5. The influence of leadership communication on school teachers’ job satisfaction

    Directory of Open Access Journals (Sweden)

    Sergiu Sanduleac

    2016-11-01

    Full Text Available Education is at the corn stone of our social existence. Daily we are facing the fact that there is a strong correlation between a good leader within a school and the influence he or she spreads on the school teachers in their day by day activity. What does it really mean to be an effective leader, how to improve communication skills, what is actually job satisfaction and how it can be achieved? These are the concepts explored thoroughly within this article.

  6. Attitudes and attitude change

    DEFF Research Database (Denmark)

    Scholderer, Joachim

    2010-01-01

    attitude theory. Why is this important? Attitudinal concepts can be found in every area of marketing. Concepts like ad liking, brand attitude, quality perception, product preference, perceived benefit, perceived risk, perceived value, and customer satisfaction can all be understood as particular types......, attitude objects are simply the things we like or dislike. Consumer researchers are mainly interested in attitude objects of two classes, products and services, including the attributes, issues, persons, communications, situations, and behaviours related to them. Research on consumer attitudes takes two...

  7. Relationship between Organizational Communication Satisfaction and Organizational Justice: An Empirical Study

    OpenAIRE

    Gök, Sibel; Karatuna, Işıl; Özkılıçcı, Gökçe

    2013-01-01

    This study aimed to investigate the relationship between organizational communication satisfaction and organizational justice and to explore the impact of communication satisfaction on perceived justice in a group of university employees. Data were obtained through questionnaires among 481 academics working in public and private universities in Turkey. The research measures used in this study were the Communication Satisfaction Questionnaire of Downs and Hazen and the Organizational Justice S...

  8. Attitude Control Subsystem for the Advanced Communications Technology Satellite

    Science.gov (United States)

    Hewston, Alan W.; Mitchell, Kent A.; Sawicki, Jerzy T.

    1996-01-01

    This paper provides an overview of the on-orbit operation of the Attitude Control Subsystem (ACS) for the Advanced Communications Technology Satellite (ACTS). The three ACTS control axes are defined, including the means for sensing attitude and determining the pointing errors. The desired pointing requirements for various modes of control as well as the disturbance torques that oppose the control are identified. Finally, the hardware actuators and control loops utilized to reduce the attitude error are described.

  9. Attitudes of Sri Lankan medical students toward learning communication skills.

    Science.gov (United States)

    Marambe, Kosala N; Edussuriya, D H; Dayaratne, K M P L

    2012-01-01

    The General Medical Council of the UK, advocates that by the end of their undergraduate course, medical students should be proficient in communicating with patients. However, the attitude of some medical students toward formal training in communication skills seems lukewarm. Although several studies on assessing attitudes of medical students on learning communication skills have been carried out in Europe and America, Asian studies are very few and literature in the Sri Lankan context is lacking. To explore the attitudes of first to fourth year medical students of the Faculty of Medicine, University of Peradeniya (FOMUP), Sri Lanka on learning communication skills and to identify possible factors that may influence student attitudes. A total of 675 students from year 1 to 4 of the FOMUP were asked to complete a modified version of the Communication Skills Attitude Scale. Items of its positive attitude scale (PAS) were analyzed together while negative items were considered individually. Response rates ranged from 70% to 98% for the various year groups. There were no significant differences between the PAS for males and females and for those exposed to formal training and those who were not. The junior students scored significantly higher on the PAS than seniors. Most students of all the groups disagreed with the item "I don't see why I should learn communication skills". Approximately one-quarter of the students of each group endorsed the statement "Nobody is going to fail their medical degree for having poor communication skills". Out of the students who have undergone formal communication training, almost one-third agreed that they find it difficult to take communication skills learning seriously. Although medical students seem to have realized the importance of communication skills training for the practice of medicine, a significant minority have reservations on attending such sessions. Sri Lanka faculty will need to make a concerted effort to change this

  10. In-Service Science Teachers' Attitude towards Information Communication Technology

    Science.gov (United States)

    Kibirige, I.

    2011-01-01

    The purpose of this study is to determine the attitude of in-service science teachers towards information communication technology (ICT) in education. The study explores the relationship between in-service teachers and four independent variables: their attitudes toward computers; their cultural perception of computers; their perceived computer…

  11. DOA estimation for attitude determination on communication satellites

    Directory of Open Access Journals (Sweden)

    Yang Bin

    2014-06-01

    Full Text Available In order to determine an appropriate attitude of three-axis stabilized communication satellites, this paper describes a novel attitude determination method using direction of arrival (DOA estimation of a ground signal source. It differs from optical measurement, magnetic field measurement, inertial measurement, and global positioning system (GPS attitude determination. The proposed method is characterized by taking the ground signal source as the attitude reference and acquiring attitude information from DOA estimation. Firstly, an attitude measurement equation with DOA estimation is derived in detail. Then, the error of the measurement equation is analyzed. Finally, an attitude determination algorithm is presented using a dynamic model, the attitude measurement equation, and measurement errors. A developing low Earth orbit (LEO satellite which tests mobile communication technology with smart antennas can be stabilized in three axes by corporately using a magnetometer, reaction wheels, and three-axis magnetorquer rods. Based on the communication satellite, simulation results demonstrate the effectiveness of the method. The method could be a backup of attitude determination to prevent a system failure on the satellite. Its precision depends on the number of snapshots and the input signal-to-noise ratio (SNR with DOA estimation.

  12. DOA estimation for attitude determination on communication satellites

    Institute of Scientific and Technical Information of China (English)

    Yang Bin; He Feng; Jin Jin; Xiong Huagang; Xu Guanghan

    2014-01-01

    In order to determine an appropriate attitude of three-axis stabilized communication satellites, this paper describes a novel attitude determination method using direction of arrival (DOA) estimation of a ground signal source. It differs from optical measurement, magnetic field measurement, inertial measurement, and global positioning system (GPS) attitude determination. The proposed method is characterized by taking the ground signal source as the attitude reference and acquiring attitude information from DOA estimation. Firstly, an attitude measurement equation with DOA estimation is derived in detail. Then, the error of the measurement equation is analyzed. Finally, an attitude determination algorithm is presented using a dynamic model, the attitude measurement equation, and measurement errors. A developing low Earth orbit (LEO) satellite which tests mobile communication technology with smart antennas can be stabilized in three axes by corporately using a magnetometer, reaction wheels, and three-axis magnetorquer rods. Based on the communication satellite, simulation results demonstrate the effectiveness of the method. The method could be a backup of attitude determination to prevent a system failure on the satellite. Its precision depends on the number of snapshots and the input signal-to-noise ratio (SNR) with DOA estimation.

  13. An Examination of Need-Satisfaction Models of Job Attitudes

    Science.gov (United States)

    Salancik, Gerald R.; Pfeffer, Jeffrey

    1977-01-01

    An examination of need-satisfaction models indicates that they are frequently formulated so as to be almost impossible to refute, and the research testing them has been beset with consistency and priming artifacts. (Author/IRT)

  14. Eating Attitudes and Body Satisfaction among Asian and Caucasian Adolescents.

    Science.gov (United States)

    Ahmad, Sameena; And Others

    1994-01-01

    Investigated whether religious affiliation (Hindu or Muslim) and gender were important factors in explaining difference in unhealthy eating attitudes of Asian adolescents living in United Kingdom compared with Caucasians. Muslim adolescents had most characteristic pattern of eating psychopathology. Muslim boys' eating attitudes were particularly…

  15. [Factors affecting subjective satisfaction with verbal communication among the disabled elderly and their family caregivers].

    Science.gov (United States)

    Miura, Hiroko; Arai, Yumiko; Yamasaki, Kiyoko

    2005-05-01

    The aims of the present study were to investigate satisfaction with verbal communication among the disabled elderly and their family caregivers; and to find the significantly influential factors of satisfaction with verbal communication. The subjects were 85 disabled elderly and 85 family caregivers. For the disabled elderly, satisfaction with verbal communication, demographic, and physical factors were examined using an interview survey. For the caregivers, satisfaction with verbal communication, demographic factors, and some factors related caregiving were examined using a self-administered questionnaire. In the disabled elderly, 82.4% were satisfied with their verbal communication while 55.3% of family caregivers were satisfied. Satisfaction with verbal communication between the disabled elderly and their caregivers showed low agreement (kappa = 0.17). Bivariate analysis revealed that satisfaction with verbal communication of the disabled elderly was significantly related to ADL (p verbal communication of caregivers was significantly related to the gender of the disabled elderly and caregivers' burden. Furthermore, multiple regression analysis showed that the factor most related to satisfaction with verbal communication for the disabled elderly was ability of comprehension (p value = 0.032, odds ratio = 2.960), and the most related factor for their caregivers was the burden evaluated by J-ZBI_8 (p value = 0.004, odds ratio = 0.842). These results suggest that satisfaction with verbal communication of the disabled elderly disagrees with that of the family caregivers, and that some related factors for the disabled elderly are different from those in their family caregivers.

  16. 49 CFR 579.5 - Notices, bulletins, customer satisfaction campaigns, consumer advisories, and other communications.

    Science.gov (United States)

    2010-10-01

    ... 49 Transportation 7 2010-10-01 2010-10-01 false Notices, bulletins, customer satisfaction... General § 579.5 Notices, bulletins, customer satisfaction campaigns, consumer advisories, and other... to NHTSA a copy of each communication relating to a customer satisfaction campaign, consumer advisory...

  17. Australian gay men's satisfaction with sexual agreements: the roles of relationship quality, jealousy, and monogamy attitudes.

    Science.gov (United States)

    Hosking, Warwick

    2014-05-01

    This study examined whether relationship quality, dispositional jealousy, and attitudes towards monogamy were associated with gay men's satisfaction with the agreements they have in their relationships about extra-dyadic sex. Three types of sexual agreement were examined: closed (no extra-dyadic sex is allowed), monogamish (extra-dyadic sex is allowed only when both members of the couple are present), and open (extra-dyadic sex is allowed). Results from a 2010 survey of 772 gay men in relationships indicated that sexual agreement satisfaction was positively associated with levels of intimacy and commitment for all three types of sexual agreement, but was differentially associated with sexual satisfaction within the relationship, jealousy, and monogamy attitudes as a function of sexual agreement type. Mean levels of sexual satisfaction, jealousy, and monogamy attitudes also differed between types of agreement. These findings provided preliminary evidence that sexual agreement satisfaction may be influenced by different factors depending on the type of agreement, which has useful implications for professionals with gay male clients experiencing dissatisfaction with their agreement or with their relationship more generally.

  18. ATTITUDES TOWARD ONLINE COMMUNICATIONS IN OPEN AND DISTANCE LEARNING

    Directory of Open Access Journals (Sweden)

    Irem ERDEM AYDIN

    2012-08-01

    Full Text Available This article intended to reveal the results of a survey study in which the students’ attitudes toward online communication in open and distance learning were investigated. In the study, affects of the students’ gender and computer experience on their attitudes were also examined. A total of 626 subjects participated in the study and ‘Online Communication Attitude Scale’, developed by Ledbetter, was adapted as the data collection instrument. Mean, standard deviation, independent t-test, one-way analysis of variance and Tukey HSD tests were used to analyze the data gathered. The results of the study indicated that students have in general positive attitudes toward online communication in ODL. Also, it showed that there is a significant difference in ‘miscommunication’, ‘social connection’ and ‘ease’ dimensions of online communication between the males and the female students. The female students see online environments as open to communication errors. On the other hand, the study supported the literature about the affect of the students’ computer experience and their attitudes toward online communication in ODL.

  19. Effect of communication style and physician-family relationships on satisfaction with pediatric chronic disease care.

    Science.gov (United States)

    Swedlund, Matthew P; Schumacher, Jayna B; Young, Henry N; Cox, Elizabeth D

    2012-01-01

    Over 8% of children have a chronic disease and many are unable to adhere to treatment. Satisfaction with chronic disease care can impact adherence. We examine how visit satisfaction is associated with physician communication style and ongoing physician-family relationships. We collected surveys and visit videos for 75 children ages 9-16 years visiting for asthma, diabetes, or sickle cell disease management. Raters assessed physician communication style (friendliness, interest, responsiveness, and dominance) from visit videos. Quality of the ongoing relationship was measured with four survey items (parent-physician relationship, child-physician relationship, comfort asking questions, and trust in the physician), while a single item assessed satisfaction. Correlations and chi square were used to assess association of satisfaction with communication style or quality of the ongoing relationship. Satisfaction was positively associated with physician to parent (p communication style and the quality of the ongoing relationship contribute to pediatric chronic disease visit satisfaction.

  20. The relation between attitudes toward functional foods and satisfaction with food-related life

    DEFF Research Database (Denmark)

    Schnettler, Berta; Adasme-Berríos, Cristian; Grunert, Klaus G;

    2016-01-01

    Purpose The purpose of this paper is to assess the effect of attitudes towards functional foods (AFF) on university students’ satisfaction with food-related life (SWFL) and to distinguish student typologies, considering that the AFF are not homogeneous among consumers. Design/methodology/approach...

  1. Keeping Them Happy: Job Satisfaction, Personality, and Attitudes toward Disability in Predicting Counselor Job Retention

    Science.gov (United States)

    Lawrence, Emily R.; Glidden, Laraine M.; Jobe, Brian M.

    2006-01-01

    Employee retention was studied in 48 counselors working at a summer camp for children and adults with disabilities. We hypothesized that attitudes toward persons with disabilities, personality characteristics of counselors, job satisfaction, and previous counselor experience would predict whether counselors would elect to return to work the…

  2. Business Students' Perceptions, Attitudes, and Satisfaction with Interactive Technology: An Exploratory Study

    Science.gov (United States)

    Eastman, Jacqueline Kilsheimer; Iyer, Rajesh; Eastman, Kevin L.

    2011-01-01

    The authors modeled the relationships between students' perceptions of interactive technology in terms of whether it helps them pay more attention and be better prepared in a Consumer Behavior course and their attitude toward and satisfaction with it. The results suggest that students who feel they pay more attention due to the use of Interactive…

  3. Communication as a moderator of the interplay between newlyweds’ sexual and relationship satisfaction

    OpenAIRE

    2012-01-01

    I examined reciprocal contemporaneous and time-lagged associations between marital and sexual satisfaction in heterosexual newlywed couples (N = 189), and whether positive (empathy, perspective taking) or negative (e.g., hostility, insensitivity) communication indicators moderated this association. Multilevel modeling indicated that sexual and relationship satisfaction co-varied, and that sexual satisfaction predicted increases in marital satisfaction, but the opposite was not true. Contempor...

  4. Attitudes of elementary, middle and high school teachers toward mainstreaming: implications for job satisfaction.

    Science.gov (United States)

    Lombardo, E; Lombardo, V

    1987-01-01

    Little attention has been paid to the job satisfaction experienced by human services personnel, including classroom teachers. This study examines teacher's response to postal questionnaires seeking information about job satisfaction and attitudes to the mainstreaming of children with special needs. Results suggest that teachers at secondary or high school level experience lower job satisfaction than those working in middle or elementary schools. Comparison between teachers with or without experiences of mainstreaming reveals further differences between these groups with regard to their attitude toward the value of special educator involvement in the classroom; the importance of special assessments; discipline; the role of mainstreaming in enhancing peer relationships; and appreciation of school administrators' awareness of the implications of mainstreaming.

  5. School Nurse Communication Effectiveness with Physicians and Satisfaction with School Health Services

    Science.gov (United States)

    Volkman, Julie E.; Hillemeier, Marianne M.

    2008-01-01

    This study examined school nurses' communication with community physicians and its relationship to school nurse satisfaction with school health services. A stratified random sample of school nurses in Pennsylvania (N = 615) were surveyed about communication effectiveness with community physicians, satisfaction with school health services for…

  6. The Relationship between Conflict Communication, Self-Esteem and Life Satisfaction in University Students

    Science.gov (United States)

    Arslan, Coskun; Hamarta, Erdal; Uslu, Mustafa

    2010-01-01

    The current study used a survey model to analyze 306 university students to investigate relationship between life satisfaction, self-esteem and conflict communication. Data were collected from the Rosenberg Self-esteem Scale, the Satisfaction with Life Scale and Conflict Communication Scale. Pearson product-moment correlation coefficients were…

  7. The Relationship between Conflict Communication, Self-Esteem and Life Satisfaction in University Students

    Science.gov (United States)

    Arslan, Coskun; Hamarta, Erdal; Uslu, Mustafa

    2010-01-01

    The current study used a survey model to analyze 306 university students to investigate relationship between life satisfaction, self-esteem and conflict communication. Data were collected from the Rosenberg Self-esteem Scale, the Satisfaction with Life Scale and Conflict Communication Scale. Pearson product-moment correlation coefficients were…

  8. The Impact of Leadership on the Communication Satisfaction of Primary School Teachers in Serbia

    Science.gov (United States)

    Terek, Edit; Glušac, Dragana; Nikolic, Milan; Tasic, Ivan; Gligorovic, Bojana

    2015-01-01

    This paper presents the results of research into the effects of leadership on the communication satisfaction of teachers. The data was obtained by giving questionnaires to 362 teachers from 57 primary schools in Serbia. Leadership is shown to have a strong and positive impact on the communication satisfaction of teachers in Serbian primary…

  9. MOTIVATION AND COMMUNICATIVE ATTITUDES AMONG JAPANESE EFL PUPILS

    Directory of Open Access Journals (Sweden)

    Rie Adachi

    2015-07-01

    Full Text Available This paper describes how gender and age affect Japanese pupils’ motivation for learning English and their attitudes to communication with people from different cultures. A new foreign language curriculum was introduced to Japanese elementary schools in 2011. Although each school can officially choose any foreign language in its own right, most elementary schools are now conducting English activity. However, as most homeroom teachers lack both experiences and qualifications for teaching English, this activity puts them under pressure. In addition, the number of foreign assistant language teachers (ALTs is not sufficient in most elementary schools. The writer surveyed fifth and sixth grade pupils’ motivation and their communicative attitudes in Japan during 2010, before the new course program, “foreign language activities,” began in 2011. The data were collected from three elementary schools in Japan via a questionnaire. The items on the questionnaire are related to motivational attitudes, orientations (reasons for studying a foreign language, communicative attitudes and some other variables relevant to learning foreign languages. The main focus of this study is to examine motivational and attitudinal variables among the pupils with regard to learning English, especially gender and age effects on these variables. The results show that girls generally have higher scores on motivation and communicative attitudes. Most previous studies have also shown that girls generally have a positive attitude toward learning a foreign language. This study argues that the reason behind this positive attitude toward learning English is due to their positive attitude toward communication in general. With regard to the age, there are a few differences between two school grades. As there is only one year difference in age between fifth and sixth grade pupils, the result is to be expected. The study suggests that Japanese elementary schools face a number of

  10. Attitudes and attitude change

    DEFF Research Database (Denmark)

    Scholderer, Joachim

    2010-01-01

    attitude theory. Why is this important? Attitudinal concepts can be found in every area of marketing. Concepts like ad liking, brand attitude, quality perception, product preference, perceived benefit, perceived risk, perceived value, and customer satisfaction can all be understood as particular types...... of attitudes. This is the reason why a thorough understanding of attitudes is one of the most important skills a marketer can have. That same is true in related areas such as communications research: concepts like public opinion, corporate reputation, and corporate image are nothing more than particular types...

  11. Personal time off and residents' career satisfaction, attitudes and emotions.

    Science.gov (United States)

    Cedfeldt, Andrea S; Bower, Elizabeth A; English, Clea; Grady-Weliky, Tana A; Girard, Donald E; Choi, Dongseok

    2010-10-01

    Doctors who are satisfied with their careers have less stress and burnout and are less likely to make medical errors and more likely to provide a higher quality of patient care. In response to reports that residents experienced barriers to taking time off, Oregon Health and Science University designed a survey to evaluate residents' awareness of their programmes' policies for time off, their ability to find time for personal needs, and associations of both with career satisfaction, emotions and training experience. All 675 residents in a large, urban, tertiary care academic medical centre located in the USA were invited to participate in a confidential, web-based, cross-sectional survey in 2008; 66% completed the survey. The survey instrument consisted of a variety of items including yes/no, multiple choice, Likert scale and narrative response types. Only 41% of respondents were aware of their programmes' policies regarding time off. Residents who reported awareness of a policy were more able to find time to take care of personal needs (odds ratio=1.553, p=0.026). These respondents reported more positive experiences and emotions, fewer negative experiences and emotions, higher levels of career satisfaction and relatively less perceived stress than those who were unaware of a time-off policy. In addition, these respondents reported, on average, fewer work and more sleep hours. Our results highlight the importance of ensuring mechanisms for residents to find time to fulfil personal needs in order to enhance resident well-being and career satisfaction. Ensuring resident awareness of time-off policies is one way to do this. Our study demonstrates that ensuring residents are able to find time for personal needs has significant consequences with respect to resident perceptions of well-being and may be an effective strategy to promote career satisfaction and prevent burnout. © Blackwell Publishing Ltd 2010.

  12. Job satisfaction and its relationship to Radiation Protection Knowledge, Attitude and Practice (RPKAP) of Iranian radiation workers.

    Science.gov (United States)

    Alavi, S S; Dabbagh, S T; Abbasi, M; Mehrdad, R

    2017-01-23

    This study aimed to find the association between job satisfaction and radiation protection knowledge, attitude and practice of medical radiation workers occupationally exposed to ionizing radiation. In this crosssectional study, 530 radiation workers affiliated to Tehran University of Medical Sciences completed a knowledge, attitude and practice questionnaire on protecting themselves against radiation and Job Descriptive Index as a job satisfaction measure during May to November 2014. Opportunities for promotion (84.2%) and payment (91.5%) were the most important factors for dissatisfaction. Radiation workers who were married, had more positive attitudes toward protecting themselves against radiation, and had higher level of education accounted for 15.8% of the total variance in predicting job satisfaction. In conclusion, medical radiation workers with a more positive attitude toward self-protection against radiation were more satisfied with their jobs. In radiation environments, improving staff attitudes toward their safety may be considered as a key strategy to increase job satisfaction.

  13. Attitude coordination for spacecraft formation with multiple communication delays

    Directory of Open Access Journals (Sweden)

    Guo Yaohua

    2015-04-01

    Full Text Available Communication delays are inherently present in information exchange between spacecraft and have an effect on the control performance of spacecraft formation. In this work, attitude coordination control of spacecraft formation is addressed, which is in the presence of multiple communication delays between spacecraft. Virtual system-based approach is utilized in case that a constant reference attitude is available to only a part of the spacecraft. The feedback from the virtual systems to the spacecraft formation is introduced to maintain the formation. Using backstepping control method, input torque of each spacecraft is designed such that the attitude of each spacecraft converges asymptotically to the states of its corresponding virtual system. Furthermore, the backstepping technique and the Lyapunov–Krasovskii method contribute to the control law design when the reference attitude is time-varying and can be obtained by each spacecraft. Finally, effectiveness of the proposed methodology is illustrated by the numerical simulations of a spacecraft formation.

  14. Patient silence is not necessarily client satisfaction: communication problems in home care nursing.

    Science.gov (United States)

    Heineken, J

    1998-02-01

    Although we may believe we are inviting client feedback about care, it is clear from a recent study surveying home care providers and older adult care recipients that failures in communication continue to plague us. Inadequate communication can lead to misunderstandings, client and provider dissatisfaction, and even termination of the home care provider-client relationship. By strengthening communication skills, staff can see changes in client satisfaction, have greater success in resolving potential problems, and may ultimately experience more job performance satisfaction.

  15. Satisfaction With Communication in Primary Care for Spanish-Speaking and English-Speaking Parents.

    Science.gov (United States)

    Flower, Kori B; Skinner, Asheley C; Yin, H Shonna; Rothman, Russell L; Sanders, Lee M; Delamater, Alan; Perrin, Eliana M

    Effective communication with primary care physicians is important yet incompletely understood for Spanish-speaking parents. We predicted lower satisfaction among Spanish-speaking compared to English-speaking Latino and non-Latino parents. Cross-sectional analysis at 2-month well visits within the Greenlight study at 4 pediatric resident clinics. Parents reported satisfaction with 14 physician communication items using the validated Communication Assessment Tool (CAT). High satisfaction was defined as "excellent" on each CAT item. Mean estimations compared satisfaction for communication items among Spanish- and English-speaking Latinos and non-Latinos. We used generalized linear regression modeling, adjusted for parent age, education, income, and clinic site. Among Spanish-speaking parents, we compared visits conducted in Spanish with and without an interpreter, and in English. Compared to English-speaking Latino (n = 127) and non-Latino parents (n = 432), fewer Spanish-speaking parents (n = 303) reported satisfaction with 14 communication items. No significant differences were found between English-speaking Latinos and non-Latinos. Greatest differences were found in the use of a greeting that made the parent comfortable (59.4% of Spanish-speaking Latinos endorsing "excellent" vs 77.5% English-speaking Latinos, P speaking Latinos vs 79.8% English-speaking Latinos, P speaking Latinos were still less likely to report high satisfaction with these communication items. Satisfaction was not different among Spanish-speaking parents when the physician spoke Spanish versus used an interpreter. Satisfaction with physician communication was associated with language but not ethnicity. Spanish-speaking parents less frequently report satisfaction with communication, and innovative solutions to enhance communication quality are needed. Copyright © 2017 Academic Pediatric Association. Published by Elsevier Inc. All rights reserved.

  16. The Relationship Between Demographics Variables, Emotional Intelligence, Communication Effectiveness, Motivation, and Job Satisfaction

    Directory of Open Access Journals (Sweden)

    Hassan Jorfi

    2011-04-01

    Full Text Available What seems to still be the main concern for managers and employees in the organization world across the globe is communication effectiveness. The problem to be addressed in this study was the lack of motivation and job satisfaction in educational administrations of Iran. Upon reviewing various literatures on this subject, it was found that emotional intelligence is one of the most vital factors that help sustain communication effectiveness and job satisfaction. The researcher upon having a detailed discussion on the possible areas associated with the present body of knowledge has discovered gaps in the studies that have been undertaken on emotional intelligence and communication effectiveness. This is because motivation in relation to emotional intelligence, communication effectiveness, and job satisfaction has been ignored in the previous studies. As a result, this research proposes a relationshipbetween demographic variables, emotional intelligence (i.e., intrapersonal, interpersonal, adaptability, general mood, and stress management, Communication Effectiveness, Job Satisfaction, and Motivation.

  17. Human Resource Management - Emotional Intelligence: Communication Effectiveness mediates the Relationship between Stress Management and Job Satisfaction

    Directory of Open Access Journals (Sweden)

    Hassan Jorfi

    2011-12-01

    Full Text Available Stress management remains a key topic of concern among managers and employees worldwide. The mostsignificant contribution of this research is the discovery the stress management related to communicationeffectiveness, and on the other hand, communication effectiveness related to job satisfaction withinorganizations of Iran. Communication effectiveness is a crucial factor for organization's performance andgrowth and plays an important role in stress management, and job satisfaction of today’s competitiveorganizations. According to literature on business area and logical arguments we proposed thatcommunication effectiveness can moderators the link between stress management with job satisfaction. Therespondents consist of 133 form educational administrations and Agriculture Bank of Iran. The method thatused to maintain the stress management, communication effectiveness and job satisfaction is Kendall’scoefficient of concordance. Results indicate stress management of emotional intelligence has a positiverelationship with communication effectiveness and also communication effectiveness plays a key role in jobsatisfaction.

  18. Implicit and Explicit Sexual Attitudes: How Are They Related to Sexual Desire and Sexual Satisfaction in Men and Women?

    Science.gov (United States)

    Dosch, Alessandra; Belayachi, Sanaâ; Van der Linden, Martial

    2016-01-01

    This article examines individual variability in sexual desire and sexual satisfaction by exploring the relation between these sexual aspects and sexual attitudes (implicit and explicit) and by taking gender into account, as this has been shown to be an influential factor. A total of 28 men and 33 women living in heterosexual relationships completed questionnaires assessing sexual desire (dyadic, solitary), sexual satisfaction, and explicit sexual attitudes. An adapted version of the Affect Misattribution Procedure was used to assess implicit sexual attitudes. Results showed higher levels of dyadic and solitary sexual desire in men than in women. No gender differences were found regarding sexual satisfaction or sexual attitudes. High dyadic sexual desire was associated with positive implicit and explicit sexual attitudes, regardless of gender. However, solitary sexual desire was significantly higher in men than women and was associated, in women only, with positive implicit sexual attitudes, suggesting that solitary sexual desire may fulfill different functions in men and women. Finally, sexual satisfaction depended on the combination of explicit and implicit sexual attitudes in both men and women. This study highlights the importance of considering both implicit and explicit sexual attitudes to better understand the mechanisms underlying individual variability in sexual desire and satisfaction.

  19. Re-examining the role of attitude in information system acceptance: a model from the satisfaction-dissatisfaction perspective

    Science.gov (United States)

    Guo, Bin; Zhou, Shasha

    2016-05-01

    This study attempts to re-examine the role of attitude in voluntary information system (IS) acceptance and usage, which has often been discounted in the previous technology acceptance research. We extend the unidimensional view of attitude into a bidimensional one, because of the simultaneous existence of both positive and negative evaluation towards IS in technology acceptance behaviour. In doing so, attitude construct is divided into two components: satisfaction as the positive attitudinal component and dissatisfaction as the negative attitudinal component. We argue that satisfaction and dissatisfaction will interactively affect technology usage intention. Besides, we explore the predictors of satisfaction and dissatisfaction based on the disconfirmation theory. Empirical results from a longitudinal study on bulletin board system (BBS) usage confirm the interaction effect of satisfaction and dissatisfaction on usage intention. Moreover, perceived task-related value has a significant effect on satisfaction, while perceived personal value has a significant effect on dissatisfaction. We also discuss the theoretical and managerial implications of our findings.

  20. Job Satisfaction, Retirement Attitude and Intended Retirement Age: A Conditional Process Analysis across Workers’ Level of Household Income

    NARCIS (Netherlands)

    Davies, E.M.M.; Heijden, B.I.J.M. van der; Flynn, M.

    2017-01-01

    In the contemporary workplace, insight into retirement behaviors is of crucial importance. Previous empirical evidence has found mixed results regarding the relationship between work attitudes, such as job satisfaction, and retirement behaviors, suggesting that further scholarly examination incorpor

  1. Permissive attitude towards drug use, life satisfaction, and continuous drug use among psychoactive drug users in Hong Kong

    National Research Council Canada - National Science Library

    Cheung, Nicole WT; Cheung, Yuet-Wah; Chen, Xi

    2016-01-01

    Objectives: To examine the effects of a permissive attitude towards regular and occasional drug use, life satisfaction, self-esteem, depression, and other psychosocial variables in the drug use of psychoactive drug users...

  2. Job Satisfaction, Retirement Attitude and Intended Retirement Age: A Conditional Process Analysis across Workers’ Level of Household Income

    Science.gov (United States)

    Davies, Eleanor M. M.; Van der Heijden, Beatrice I. J. M.; Flynn, Matt

    2017-01-01

    In the contemporary workplace, insight into retirement behaviors is of crucial importance. Previous empirical evidence has found mixed results regarding the relationship between work attitudes, such as job satisfaction, and retirement behaviors, suggesting that further scholarly examination incorporating moderating and mediating variables into retirement models is needed. Drawing on comparative models of attitude to retirement, we hypothesized a direct relationship between job satisfaction and intended retirement age for workers with a high household income and an indirect relationship between job satisfaction and intended retirement age, via retirement attitude, for workers with a low or mean household income. We collected data from a sample of 590 United Kingdom workers aged 50+. Using conditional process analysis, we found that the underlying mechanisms in our research model differ according to socio-economic status. We found no direct effect between job satisfaction and intended retirement age. However, an indirect effect was observed between job satisfaction and intended retirement age, via retirement attitude, for both low- and mean-household income individuals. Specifically, the relationship between job satisfaction and retirement attitude differed according to socio-economic group: for high-household income older workers, there was no relationship between job satisfaction and retirement attitude. However, for low- and mean-household income older workers, we observed a negative relationship between job satisfaction and retirement attitude. Otherwise stated, increases in job satisfaction for mean and low household income workers are likely to make the prospect of retirement less attractive. Therefore, we argue that utmost care must be taken around the conditions under which lower income employees will continue their work when getting older in order to protect their sustainable employability. PMID:28620329

  3. Attitudes of the Elderly toward Information and Communications Technologies

    Science.gov (United States)

    Gonzalez, Antonio; Ramirez, M. Paz; Viadel, Vicente

    2012-01-01

    Learning and using new technologies by the older people is seen as a demand for their integration in society and as a factor related to active aging. The goal of this article is to understand the attitudes of the elderly towards information and communication technologies in the context of a training course about the utilization of a digital…

  4. Attitudes of the Elderly toward Information and Communications Technologies

    Science.gov (United States)

    Gonzalez, Antonio; Ramirez, M. Paz; Viadel, Vicente

    2012-01-01

    Learning and using new technologies by the older people is seen as a demand for their integration in society and as a factor related to active aging. The goal of this article is to understand the attitudes of the elderly towards information and communication technologies in the context of a training course about the utilization of a digital…

  5. A review of cost communication in oncology: Patient attitude, provider acceptance, and outcome assessment.

    Science.gov (United States)

    Shih, Ya-Chen Tina; Chien, Chun-Ru

    2017-05-15

    The American Society of Clinical Oncology released its first guidance statement on the cost of cancer care in August 2009, affirming that patient-physician cost communication is a critical component of high-quality care. This forward-thinking recommendation has grown increasingly important in oncology practice today as the high costs of cancer care impose tremendous financial burden to patients, their families, and the health care system. For the current review, a literature search was conducted using the PubMed and Web of Science databases to identify articles that covered 3 topics related to patient-physician cost communication: patient attitude, physician acceptance, and the associated outcomes; and 15 articles from 12 distinct studies were identified. Although most articles that addressed patient attitude suggested that cost communication is desired by >50% of patients in the respective study cohorts, only 60%. The data suggested that cost communication was associated with improved patient satisfaction, lower out-of-pocket expenses, and a higher likelihood of medication nonadherence; none of the studies established causality. Both patients and physicians expressed a strong need for accurate, accessible, and transparent information about the cost of cancer care. Cancer 2017;123:928-39. © 2016 American Cancer Society. © 2016 American Cancer Society.

  6. Orthodontic treatment for disabled children: a survey of parents' attitudes and overall satisfaction.

    Science.gov (United States)

    Abeleira, María Teresa; Pazos, Elisabeth; Ramos, Isabel; Outumuro, Mercedes; Limeres, Jacobo; Seoane-Romero, Juan; Diniz, Marcio; Diz, Pedro

    2014-08-05

    Many patients with disability require orthodontic treatment (OT) to achieve adequate oral function and aesthetic appearance. The cooperation of disabled patients and of their parents is central to the success of OT, as treatment can involve ethical dilemmas. The aim of this study was to analyze the motivation, expectations and overall satisfaction with OT among parents of patients with disabilities. The parents of 60 disabled Spanish children with physical, mental and/or sensory impairment undergoing OT were surveyed on attitudes to OT and level of satisfaction with the outcomes. The survey consisted of 23 questions in 4 sections: attitude and adaptation, benefits, adverse effects, and level of satisfaction after completion of OT. A control group formed of the parents of 60 healthy children undergoing OT at the same institution were also surveyed. Parents of disabled children undergoing OT showed a high level of motivation and they are willing to collaborate in oral hygiene procedures. Adaptation to the removable appliances was poorer in disabled children but adaptation to fixed appliances was excellent. OT can provide a marked improvement in quality of life, social relationships and oral functionality in disabled children. Among parents of disabled children undergoing OT, the perceived level of overall satisfaction was very high and expectations were often exceeded.

  7. Physicians' use of and attitudes toward electronic mail for patient communication.

    Science.gov (United States)

    Gaster, Barak; Knight, Christopher L; DeWitt, Dawn E; Sheffield, John V L; Assefi, Nassim P; Buchwald, Dedra

    2003-05-01

    To assess physicians' use of and attitudes toward electronic mail (e-mail) for patient communication, we conducted a mail-in survey of physicians who see patients in outpatient clinics affiliated with a large academic medical center (N = 283). Seventy-two percent of physicians reported using e-mail to communicate with patients, averaging 7.7 e-mails from patients per month. The lowest level of use was by community-based primary care physicians (odds ratio, 0.22; 95% confidence interval, 0.08 to 0.59). Those physicians who reported using e-mail with patients reported high satisfaction with its use. Although physicians were concerned about the confidentiality of e-mail, few discussed this issue with patients.

  8. Undergraduate Students' Perceptions of the Communication Behaviors of Their Advisors and Perceptions of Relational Satisfaction

    National Research Council Canada - National Science Library

    Narissra Punyanunt-Carter; Stacy Carter

    2015-01-01

      This study examined the specific interpersonal communication styles and behaviors of advisors and the expectations they have on their advisee's level of satisfaction, as well as what characteristics...

  9. The Impact of Intercultural Communication Competence on Service Quality and Customer Satisfaction

    OpenAIRE

    GÜNEŞ, Araş. Gör. İsmet; Sh. AHMAD, Assoc. Prof. Dr. Fauziah

    2015-01-01

    The article aims to better understand the impact of intercultural communication competence on personal interaction and customer satisfaction in grocery retail industry. The study explored three major constructs namely intercultural communication competence, personal interaction which is one of the important variables for service quality and customer satisfaction of major grocery retail outlets (e.g. supermarkets and hypermarkets) in Klang Valley area, Malaysia. The customer based approach met...

  10. Human Resource Management - Emotional Intelligence: Communication Effectiveness mediates the Relationship between Stress Management and Job Satisfaction

    OpenAIRE

    Hassan Jorfi; Hashim Fauzy Bin Yaccob; Ishak Md Shah

    2011-01-01

    Stress management remains a key topic of concern among managers and employees worldwide. The mostsignificant contribution of this research is the discovery the stress management related to communicationeffectiveness, and on the other hand, communication effectiveness related to job satisfaction withinorganizations of Iran. Communication effectiveness is a crucial factor for organization's performance andgrowth and plays an important role in stress management, and job satisfaction of today’s c...

  11. The Relationship Between Demographics Variables, Emotional Intelligence, Communication Effectiveness, Motivation, and Job Satisfaction

    OpenAIRE

    2011-01-01

    What seems to still be the main concern for managers and employees in the organization world across the globe is communication effectiveness. The problem to be addressed in this study was the lack of motivation and job satisfaction in educational administrations of Iran. Upon reviewing various literatures on this subject, it was found that emotional intelligence is one of the most vital factors that help sustain communication effectiveness and job satisfaction. The researcher upon having a de...

  12. Attitudes of Portuguese medical residents' towards clinical communication skills.

    Science.gov (United States)

    Loureiro, Elizabete; Severo, Milton; Ferreira, Maria Amélia

    2015-08-01

    To explore the attitudes and perceptions of Portuguese residents towards Clinical Communication Skills (CCS) and the need for complementary training. 78 medical residents responded to an on-line questionnaire which comprised demographic data, open-ended questions and a Portuguese version of the Communication Skills Attitude Scale (CSAS). Residents gave significantly higher scores (Pcommunication skills in general, compared to CSAS2 (attitudes towards the teaching/learning process of CCS). Residents doing their residency training in other parts of the country, other than the north, reveal a higher perception of insufficient training (72.7% vs. 38.7%, P=0.036). Residents showed more positive attitudes towards communication skills than towards the teaching/learning process. They admit to need more training in CCS in their residency year and highlight that the clinical cycle of undergraduate education should integrate these topics. Content analysis indicates that residents' perceptions are context-influenced. Integration of CCS in the undergraduate education, enhanced during post-graduate training. Training of clinical faculty and supervisors/tutors and the role that stakeholders have to play in order to promote continuous training in CCS; encourage patient-centeredness and reflective practice, as to facilitate transfer of acquired skills to clinical practice. Copyright © 2015 Elsevier Ireland Ltd. All rights reserved.

  13. THE ROLE OF CUSTOMER SATISFACTION IN MEDIATING MARKETING COMMUNICATION EFFECT ON CUSTOMER LOYALTY

    Directory of Open Access Journals (Sweden)

    Mohamad Dimyati,

    2015-11-01

    Full Text Available This study aims to test the effect of a marketing communication on customer satisfaction; b marketing communication on customer loyalty; c customer satisfaction on customer loyalty; and d to identify the role of customer satisfaction in mediating marketing communication effect on customer loyalty of the IM3 user community in Jember regency, East Java province. The study was designed in a form confirmatory research, with the whole IM3 community members in the regency as the study population. By using random sampling, 100 respondents were taken as the samples. Structural Equation Modeling (SEM was applied as the data analysis model. The result shows that: a marketing communication has a significantly positive effect on customer satisfaction; b marketing communication has a significantly positive effect on customer loyalty; c customer satisfaction has a significantly positive effect on customer loyalty; and d customer satisfaction has a very important role in mediating marketing communication effect on customer loyalty of the IM3 user community in Jember regency

  14. Interrelation between Patient Satisfaction and Patient-Provider Communication in Diabetes Management

    Directory of Open Access Journals (Sweden)

    Ayse Basak Cinar

    2014-01-01

    Full Text Available The present study aims to assess how patient satisfaction with medical provider-patient communication can affect oral health, diabetes, and psychobehavioural measures among type 2 diabetes (T2DM patients. It is part of a prospective intervention study among randomly selected T2DM patients, in Turkey. The data analyzed were Community Periodontal Need Index (CPI, HbA1c, patient satisfaction with communication, and psychobehavioural variables. Data was collected initially and at the end of the intervention. The participants were allocated to either health coaching (HC or health education (HE. At baseline, there were no statistical differences between the HC and the HE groups on any of the measures (P>0.05. Patients in both the HC and the HE groups had low satisfaction with communication. At postintervention, the increase in patient satisfaction with communication in the HC group was significantly higher than that in the HE group (P=0.001. Principal component analysis revealed that patient satisfaction with communication shared the same cluster with clinical measures (CPI and HbA1c and quality of life in the HC group. In conclusion, the present study showed, to our knowledge for the first time, that overall patient satisfaction with medical care provider-patient communication, empowered by HC approach, was interrelated with well-being of T2DM patients, in terms of psychobehavioural and clinical measures.

  15. Family Communication Standards: What Counts as Excellent Family Communication and How Are Such Standards Associated with Family Satisfaction?

    Science.gov (United States)

    Caughlin, John P.

    2003-01-01

    Investigates the standards by which people judge communication in families. Presents three investigations that examine communication standards in family relationships. Suggests that both distressful ideals and unmet ideals are associated with family satisfaction. Notes that the results were consistent with the notion that family communication…

  16. Information Technology and Communications Services (ITACS) Customer Satisfaction Survey Summary

    OpenAIRE

    2004-01-01

    2004 ITACS Customer Satisfaction Survey Report The IT Strategic Plan, The Information Revolution: Planning for Institutional Change, proposed a number of recommendations to improve management, customer responsiveness, and accountability for the IT arena at NPS. A periodic customer satisfaction survey was included as one of those recommendations.

  17. Affective-cognitive consistency of attitude as a moderator of the job satisfaction-performance relationship

    Directory of Open Access Journals (Sweden)

    Deléne Visser

    2005-10-01

    Full Text Available Past research has often shown that job satisfaction and job performance are uncorrelated. The current study was an attempt to clarify the relationship by examining the role of affective-cognitive consistency (ACC to test whether attitudinal consistency affects the strength of the relationship. A secondary objective was to assess whether modified versions of the Overall Job Satisfaction Scale (OJS and the Minnesota Satisfaction Questionnaire (MSQ, administered to 166 full-time employees from a variety of companies, may be regarded as affective and cognitive measures of job satisfaction respectively. This view was supported by means of exploratory and confirmatory factor analytic results. Overall job satisfaction was measured by a composite of the modified OJS and MSQ, and job performance was rated on a 10-point scale by the employees’ supervisors. Respondents’ scores on the modified OJS and MSQ were then used to form groups that were high or low in ACC. For employees who displayed high ACC regarding their job satisfaction attitudes, medium to large positive correlations between the job satisfaction measures and performance were obtained. In contrast, non-significant correlations were recorded for the low ACC groups. The hypothesis that ACC is a significant moderator of the relationship between job satisfaction and job performance was therefore supported. Opsomming Vorige navorsing het dikwels getoon dat werktevredenheid en werkprestasie nie korreleer nie. Dié ondersoek was ’n poging om lig te werp op hierdie verwantskap deur die rol van affektiewe-kognitiewe konsekwentheid (AKK te ondersoek ten einde te toets of houdingkonsekwentheid die sterkte van die verwantskap beïnvloed. ’n Sekondêre doelwit was om te bepaal of gewysigde weergawes van die Overall Job Satisfaction Scale (OJS en die Minnesota Satisfaction Questionnaire (MSQ, toegepas op 166 voltydse werknemers van ’n verskeidenheid ondernemings, as affektiewe en kognitiewe metings

  18. Attitudes of medical students toward communication skills learning in Western Saudi Arabia.

    Science.gov (United States)

    Alotaibi, Fawaz S; Alsaeedi, Abdullah

    2016-07-01

    To explore medical students' attitudes towards communication skills learning in Western Saudi Arabia and to examine impact of socio-demographic variables on the attitudes towards learning these skills.   In this cross-sectional study, sample of medical students were recruited from Taif University, Taif, Kingdom of Saudi Arabia during the second semester (January-May 2014). Participants were all year 2 (197 students) and year 5 (151 students). The study utilize the Communication Skills Attitude Scale (CSAS) to measure students' attitudes toward communication skills learning. The response rate was 93.9%.  The study showed that Taif medical students hold highly positive attitudes towards learning communication skills. Positive attitude score (PAS) was significantly higher in level 5 students, older age group.   Significant positive attitude toward learning communication skills clearly observed in target group. Students with more positive attitudes towards communication skills learning tended to be higher level and older age.

  19. Physicians' communication styles as correlates of elderly cancer patients' satisfaction with their doctors.

    Science.gov (United States)

    Finkelstein, A; Carmel, S; Bachner, Y G

    2017-01-01

    Physician-patient communication style is of utmost importance to patients with life-threatening diseases. This study identifies the most desired physician communication style by older cancer patients; and examines which of the studied communication styles significantly explains cancer patients' satisfaction with family physicians. A total of 200 older cancer patients, with average age of 75 years, participated in the study, yielding a response rate of 42%. Prospective respondents were randomly selected from the list of cancer patients in the central geographical district of Israel's second largest Health Maintenance Organization fund. Respondents rated their satisfaction with physicians as relatively high. All three communication styles studied were found to be associated with patient's satisfaction. Associations were found between self-rated health, time since the diagnosis of cancer and satisfaction. Women were less satisfied than men with their physicians. Two variables emerged as significant predictors of satisfaction: the physician's caring communication style and patient's gender. Intervention programmes should focus on elevating physicians' awareness of the importance of their communication with cancer patients in general, and of the caring communication style in particular.

  20. On the relationship among social anxiety, intimacy, sexual communication, and sexual satisfaction in young couples.

    Science.gov (United States)

    Montesi, Jennifer L; Conner, Bradley T; Gordon, Elizabeth A; Fauber, Robert L; Kim, Kevin H; Heimberg, Richard G

    2013-01-01

    This study was conducted to better understand why socially anxious individuals experience less sexual satisfaction in their intimate partnerships than nonanxious individuals, a relationship that has been well documented in previous research. Effective communication between partners is an important predictor of relationship satisfaction. Sexual communication, an important aspect of communication between romantic partners, is especially sensitive for couples given the vulnerability inherent in being open about sexual issues. Because socially anxious individuals characteristically report fear of evaluation or scrutiny by others, we hypothesized that the process of building intimacy by sharing personal information about oneself with one's partner, including when this information relates to one's sexuality and/or the sexual domain of the relationship, would be particularly difficult for socially anxious individuals. The present study examined fear of intimacy and sexual communication as potential mediators of the relationship between higher social anxiety and lower sexual satisfaction. Self-report data were collected from 115 undergraduate students and their partners in monogamous, heterosexual, committed relationships of at least 3 months duration. Multilevel path modeling revealed that higher social anxiety predicted higher fear of intimacy, which predicted lower satisfaction with open sexual communication, which, in turn, predicted lower sexual satisfaction. Additionally, there was evidence of mediation as there were significant indirect effects of the antecedent variables on sexual satisfaction. The path model had excellent fit. Implications for social anxiety, intimate relationships, and couples therapy are discussed.

  1. Job satisfaction and attitudes of restaurant staff regarding the smoking ban – a case study

    Directory of Open Access Journals (Sweden)

    Ljudevit Pranić

    2014-10-01

    Full Text Available While extant research on the impacts of smoke-free legislation on hospitality employees and industries has centered on developed countries, the research on the effects of smoking bans in transition countries has received very little attention. Hoping to assist in filling this void, this research empirically explores the relationships among restaurant employees’ attitudes, demographics, work-related variables (WRV, and job satisfaction after the introduction of a smoke-free legislation in one transition economy, i.e. Croatia. Results revealed that gender, education, age, restaurant seating allocation, hospitality work experience, smoking status, average weekly workload, and the restaurant area served were for the most part not significant in explaining different perceptions toward a smoking ban. However, the respondents’ preferred restaurant smoking policy somewhat influenced how respondents view the smoking ban. In terms of the respondents’ preferred restaurant smoking policy, results revealed no significant differences in regards to demographics and WRV. With regard to job satisfaction, staff with more positive post-implementation attitudes towards the ban exhibit somewhat higher levels of satisfaction with the current job. Overall, respondents appear willing to make concessions for both pro- and anti-smoking patrons, staff, and owners/managers. Therefore, lawmakers should consider population characteristics, seating allocation, and the combination thereof when devising restaurant smoking policies.

  2. Developing a Korean communication skills attitude scale: comparing attitudes between Korea and the West.

    Science.gov (United States)

    Ahn, Sowon; Yi, Yeong-Houn; Ahn, Duck-Sun

    2009-03-01

    We aimed to develop a Korean version of the Communication Skills Attitude Scale (CSAS) created by Rees et al. in order to elucidate the positive and negative aspects of Korean pre-medical and medical students' attitudes towards communication skills (CS) learning. We performed two surveys. In the first of these, 325 pre-medical and medical students completed a translated version of the CSAS. In the second survey, 257 medical students and doctors-in-training answered five open-ended questions to obtain more qualitative data about their attitudes. Results Principal component analysis with direct oblimin rotation performed with the data from the first survey produced the following five factors: facilitation of interpersonal skills; doubts about the importance of CS learning in medicine; motivation; negative attitudes towards assessment, and overconfidence. from the second survey indicated that facilitation and importance within a medical context were two core attitudinal factors and suggested some modification to the CSAS to improve its fit for Korean pre-medical and medical students. Using a Korean version of the CSAS (CSAS-K), we determined five factors that revealed a somewhat complex attitude structure among students towards CS learning. The CSAS required some modification, possibly because CS teaching and learning in Korea are in the development stage. Finally, the educational implications of the results are discussed.

  3. Communication modality and attitude change in a realistic experiment

    OpenAIRE

    Wiegman, O.

    1989-01-01

    In this experiment, an experimental interview with the leader of the Socialists in the Dutch Parliament was delivered via three different media: television, radio, or a newspaper presentation. We showed that the experimental interviews led, in themselves, to attitude change, but no difference was found among the three communication modalities. Moreover, no significant interaction effect was established between the political preference of the subjects (Socialist versus non-Socialist) and commu...

  4. Spanish-speaking patients' satisfaction with clinical pharmacists' communication skills and demonstration of cultural sensitivity.

    Science.gov (United States)

    Kim-Romo, Dawn N; Barner, Jamie C; Brown, Carolyn M; Rivera, José O; Garza, Aida A; Klein-Bradham, Kristina; Jokerst, Jason R; Janiga, Xan; Brown, Bob

    2014-01-01

    OBJECTIVE To assess Spanish-speaking patients' satisfaction with their clinical pharmacists' communication skills and demonstration of cultural sensitivity, while controlling for patients' sociodemographic, clinical, and communication factors, as well as pharmacist factors, and to identify clinical pharmacists' cultural factors that are important to Spanish-speaking patients. DESIGN Cross-sectional study. SETTING Central Texas during August 2011 to May 2012. PARTICIPANTS Spanish-speaking patients of federally qualified health centers (FQHCs). MAIN OUTCOME MEASURE(S) A Spanish-translated survey assessed Spanish-speaking patients' satisfaction with their clinical pharmacists' communication skills and demonstration of cultural sensitivity. RESULTS Spanish-speaking patients (N = 101) reported overall satisfaction with their clinical pharmacists' communication skills and cultural sensitivity. Patients also indicated that pharmacists' cultural rapport (e.g., ability to speak Spanish, respectfulness) was generally important to Spanish speakers. Multiple linear regression analyses showed that cultural rapport was significantly related to satisfaction with pharmacists' communication skills and demonstration of cultural sensitivity. CONCLUSION Overall, patients were satisfied with pharmacists' communication skills and cultural sensitivity. Patient satisfaction initiatives that include cultural rapport should be developed for pharmacists who provide care to Spanish-speaking patients with limited English proficiency.

  5. Technology-Induced Stressors, Job Satisfaction and Workplace Exhaustion Among Journalism and Mass Communication Faculty.

    Science.gov (United States)

    Beam, Randal A.; Kim, Eunseong; Voakes, Paul S.

    2003-01-01

    Contends that teaching journalism and mass communication has become a technology-intensive occupation. Reports on results of a national study of the use of technology in journalism and mass communication programs. Examines how technology-induced stress affects two aspects of work-life quality: job satisfaction and work-related exhaustion. (PM)

  6. The impact of team building on communication and job satisfaction of nursing staff.

    Science.gov (United States)

    Amos, Mary Anne; Hu, Jie; Herrick, Charlotte A

    2005-01-01

    A series of team-building activities were conducted on a medical-surgical unit and their impact on staff's communication and job satisfaction was examined. Forty-four unit personnel participated in the interventions. Staff communication and job satisfaction were measured before and after the intervention. The findings linked team-building activities with improved staff communication and job satisfaction. Team-building strategies assisted the nurse leader/manager to build an effective work team by strengthening communication and interpersonal relationships so that the staff could function as a more cohesive group. Staff development consultants can help nurse managers become more effective team leaders by identifying the necessary resources and by helping to plan and coordinate team-building strategies.

  7. The Mediating Role of Life Satisfaction in the Relationship between Coping Strategies for Stress and Attitude towards Addiction

    Directory of Open Access Journals (Sweden)

    S-Mohammad Hossein Mousavi-Nasab

    2015-06-01

    Full Text Available Objective: The present study aimed at examining the mediating role of life satisfaction in determining the relationship between coping strategies for stress and attitudes towards addiction. Method: This study was a descriptive-correlational study whose statistical population included all the high school students of Abadan. Then, the number of 400 students was selected by random sampling method as the sample and they filled in attitude towards addiction scale, coping responses inventory, and life satisfaction inventory. Results: Problem-focused coping strategies could indirectly predict attitude towards addiction by means of life satisfaction. However, emotion-focused coping strategies could predict attitudes towards addiction neither directly nor indirectly. Conclusion: If adolescents are not equipped with efficient coping strategies and have low levels of life satisfaction, they will be directed into a state with positive attitude towards addiction. It is possible to prevent addiction in adolescents via teaching life skills, including efficient strategies to cope with stress and high levels of life satisfaction.

  8. Attitude toward euthanasia scale: psychometric properties and relations with religious orientation, personality, and life satisfaction.

    Science.gov (United States)

    Aghababaei, Naser; Wasserman, Jason Adam

    2013-12-01

    End-of-life decisions (ELDs) represent a controversial subject, with ethical dilemmas and empirical ambiguities that stand at the intersection of ethics and medicine. In a non-Western population, we examined individual differences in perceiving ELDs that end the life of a patient as acceptable and found that an attitude toward euthanasia (ATE) scale consists of 2 factors representing voluntary and nonvoluntary euthanasia. Also, acceptance of ELDs that end the life of a patient negatively correlated with life satisfaction, honesty-humility, conscientiousness, and intrinsic and extrinsic personal motivation toward religion. These findings provided additional construct validity of the ATE scale.

  9. The relation between attitudes toward functional foods and satisfaction with food-related life

    DEFF Research Database (Denmark)

    Schnettler, Berta; Adasme-Berríos, Cristian; Grunert, Klaus G

    2016-01-01

    Purpose The purpose of this paper is to assess the effect of attitudes towards functional foods (AFF) on university students’ satisfaction with food-related life (SWFL) and to distinguish student typologies, considering that the AFF are not homogeneous among consumers. Design....../methodology/approach A survey was applied to 372 university students (mean age=20.4 years, SD=2.4) in Southern Chile. The questionnaire included the AFF questionnaire and the SWFL scale, questions about consumption and knowledge about functional food (FF) and socio-demographic characteristics. Findings Using confirmatory...

  10. Dentist-Patient Communication and Denture Quality Associated with Complete Denture Satisfaction Among Taiwanese Elderly Wearers.

    Science.gov (United States)

    Chen, Jen-Hao; Huang, Hsiao-Ling; Lin, Ying-Chun; Chou, Tsau-Mau; Ebinger, John; Lee, Huey-Er

    2015-01-01

    The aim of this study was to explore individual (ie, sociodemographic characteristics, patient personality) and clinical factors (ie, dentist-patient communication, denture quality) associated with complete denture satisfaction among the Taiwanese elderly population. A multistage sampling and cross-sectional design was used to collect data. A total of 387 fully edentulous citizens, aged 65 years and older and who had received new sets of complete dentures, were selected. The participants completed clinical dental examinations and questionnaires by personal interview to collect information on denture satisfaction and associated variables. The relationship among three groups of these participants (satisfied, neutral, and dissatisfied) and potential factors were simultaneously examined using polytomous logistic regression analysis. Overall, 36.7% of the participants were dissatisfied with their dentures. Living status (crude odds ratio [COR] = 2.04), personality (COR = 4.86), dentist-patient communication (COR = 7.46), and denture quality (COR = 5.02) were associated with complete denture satisfaction. The multivariate regression model showed that dentist-patient communication (adjusted odds ratio [AOR] = 6.41) and denture quality (AOR = 4.40) were significant complete denture satisfaction factors that diluted the effect of living status and personality. Inadequate dentistpatient communication and low denture quality were associated with the dissatisfaction of patients with dentures. To increase complete denture satisfaction, the importance of training programs aimed at enhancing dentist-patient communication and denture quality cannot be overemphasized.

  11. Satisfaction with life, communication with parents and perceived stress in college students from Northeast Mexico

    Directory of Open Access Journals (Sweden)

    Rodrigo Cantú

    2013-08-01

    Full Text Available In this study we proceeded to determine the differences and relationships between perceived stress levels, satisfaction with life and existing communication with the father and mother, among 482 young undergraduate students of psychology in three cities in the Northeast Mexico (Monterrey, Tampico and Saltillo. Scales were applied with adequate rates of reliability. In the cities studied, we found that increased communication with parents greater life satisfaction, were also found differences in levels of perceived stress and life satisfaction in female population and a signifi cant negative correlation between perceived stress and general satisfaction with life. There are some general similarities in this population of northeastern Mexico, and we recommend further studies of population compared with other areas of southern and center of Mexico.

  12. Consumer Satisfaction with Telerehabilitation Service Provision of Alternative Computer Access and Augmentative and Alternative Communication.

    Science.gov (United States)

    Lopresti, Edmund F; Jinks, Andrew; Simpson, Richard C

    2015-01-01

    Telerehabilitation (TR) services for assistive technology evaluation and training have the potential to reduce travel demands for consumers and assistive technology professionals while allowing evaluation in more familiar, salient environments for the consumer. Sixty-five consumers received TR services for augmentative and alternative communication or alternative computer access, and consumer satisfaction was compared with twenty-eight consumers who received exclusively in-person services. TR recipients rated their TR services at a median of 6 on a 6-point Likert scale TR satisfaction questionnaire, although individual responses did indicate room for improvement in the technology. Overall satisfaction with AT services was rated highly by both in-person (100% satisfaction) and TR (99% satisfaction) service recipients.

  13. Customer satisfaction evaluation and recommendations for a marketing communication. Case: Business-Hotel “Karelia”

    OpenAIRE

    Guterman, Yana

    2015-01-01

    The economic which crisis started at the end of 2014 in Russia affected the hospitality industry significantly, the amount of tourists decreased, and issues of customer satisfaction and new cus-tomers’ attraction have become very important for hotel businesses. The main objectives of this thesis were to evaluate the current level of customer satisfaction and suggest some new ways of communication with the potential customers for the Business-Hotel “Karelia”. This hotel, located in Saint-P...

  14. Communication Satisfaction in the Bank: An Audit Evaluation.

    Science.gov (United States)

    Walther, Joseph B.

    1988-01-01

    Evaluates structural influences on perceived communication adequacy in a multi-branch banking organization. Uses a communication audit to determine which groups within the banking system were experiencing dissatisfaction with received communication. Finds that part-time employees were significantly less satisfied than hourly workers. (MM)

  15. Attitudes toward communication skills among students'-teachers' in Jordanian public universities

    National Research Council Canada - National Science Library

    Ihmeideh, Fathi M; Al-Omari, Aieman Ahmad; Al-Dababneh, Kholoud A

    2010-01-01

    The present study was carried out to determine the positive and negative attitudes among 289 students of class teachers and childhood teachers' disciplines using the communication skills attitude scale (CSAS...

  16. Research on the Relationship between Internal Communication Climate and Job Satisfaction and Employee Loyalty

    Directory of Open Access Journals (Sweden)

    Tamara Sušanj Šulentić

    2014-06-01

    Full Text Available Successful organizations dedicate considerable attention to the quality of internal communications, which have a proven potential to contribute to creating competitive advantages in an increasingly demanding market. Internal communications have become a crucial prerequisite in creating new value to ensure customer and employee satisfaction. The purpose of this paper was to establish possible correlations between certain factors of the communication climate, and employee satisfaction and loyalty. The data used in this paper were collected by means of an employee survey, conducted in a pharmaceutical company immediately after it had undergone strategic changes, resulting from its new ownership structure and organizational culture. The factor analysis indicates five key factors of the communication climate: the availability of information about corporate activities as perceived by employees; satisfaction with co-workers; perceived job stability; perceived job importance within the organization and a perceived sense of injustice. The regression analysis confirmed a positive correlation between a good communication climate and the employee satisfaction and loyalty during strategic organizational changes. This is an important piece of information for all those having doubts about how to communicate strategic changes.

  17. First-Year College Students' Attitudes toward Communication Technologies and Their Perceptions of Communication Competence in the 21st Century

    Science.gov (United States)

    Morreale, Sherwyn; Staley, Constance; Stavrositu, Carmen; Krakowiak, Maja

    2015-01-01

    The purpose of this study is to better understand new college students' attitudes toward and perceptions of communication media and technology and themselves as communicators in the context of communication competence. Building on the results of a previous qualitative study, the researchers developed a survey focused on communication competence in…

  18. Permissive Attitude Towards Drug Use, Life Satisfaction, and Continuous Drug Use Among Psychoactive Drug Users in Hong Kong.

    Science.gov (United States)

    Cheung, N Wt; Cheung, Y W; Chen, X

    2016-06-01

    To examine the effects of a permissive attitude towards regular and occasional drug use, life satisfaction, self-esteem, depression, and other psychosocial variables in the drug use of psychoactive drug users. Psychosocial factors that might affect a permissive attitude towards regular / occasional drug use and life satisfaction were further explored. We analysed data of a sample of psychoactive drug users from a longitudinal survey of psychoactive drug abusers in Hong Kong who were interviewed at 6 time points at 6-month intervals between January 2009 and December 2011. Data of the second to the sixth time points were stacked into an individual time point structure. Random-effects probit regression analysis was performed to estimate the relative contribution of the independent variables to the binary dependent variable of drug use in the last 30 days. A permissive attitude towards drug use, life satisfaction, and depression at the concurrent time point, and self-esteem at the previous time point had direct effects on drug use in the last 30 days. Interestingly, permissiveness to occasional drug use was a stronger predictor of drug use than permissiveness to regular drug use. These 2 permissive attitude variables were affected by the belief that doing extreme things shows the vitality of young people (at concurrent time point), life satisfaction (at concurrent time point), and self-esteem (at concurrent and previous time points). Life satisfaction was affected by sense of uncertainty about the future (at concurrent time point), self-esteem (at concurrent time point), depression (at both concurrent and previous time points), and being stricken by stressful events (at previous time point). A number of psychosocial factors could affect the continuation or discontinuation of drug use, as well as the permissive attitude towards regular and occasional drug use, and life satisfaction. Implications of the findings for prevention and intervention work targeted at

  19. Communication and relationship satisfaction in Chinese, Western, and intercultural Chinese-Western couples.

    Science.gov (United States)

    Hiew, Danika N; Halford, W Kim; van de Vijver, Fons J R; Liu, Shuang

    2016-03-01

    The current study compared Chinese, Western, and intercultural Chinese-Western couples' communication and examined how culture moderates the association of communication with relationship satisfaction. We coded the communication of 33 Western couples, 36 Chinese couples, and 54 intercultural Chinese-Western couples when discussing a relationship problem and when reminiscing about positive relationship events. Couples with Chinese female partners showed fewer positive behaviors and more negative behaviors (as classified in existing Western coding systems) than couples with Western female partners. The male partner's culture had few associations with couples' rates of communication behavior. Relationship satisfaction was associated with low rates of negative behaviors and high rates of most of the positive behaviors across cultural groups, and these associations were more evident in problem discussions than positive reminiscences.

  20. Attitude ambivalence, social norms, and behavioral intentions: Developing effective antitobacco persuasive communications.

    Science.gov (United States)

    Hohman, Zachary P; Crano, William D; Niedbala, Elizabeth M

    2016-03-01

    This study assessed the moderating effects of attitude ambivalence on the relationship between social norms, attitudes, and behavioral intentions to use tobacco. It was predicted that people would use social norms to reduce attitude ambivalence, and that reduced ambivalence would lead to changes in attitudes and behavioral intentions. To test this hypothesis, participants (N = 152) were exposed to persuasive communications designed to influence attitude ambivalence and perceived social norms regarding tobacco use. Analysis indicated that providing a social norm antagonistic to tobacco use significantly reduced ambivalence among participants reading the ambivalence message (p attitudes from pre- to postpersuasive communications demonstrated a significant decrease in tobacco attitudes only for participants reading the ambivalence message who were provided with the antitobacco use norm (p attitudes toward tobacco. These results point to the important role of social norms in mediating the effects of attitude ambivalence on subsequent behavior in preventative programs targeting tobacco use.

  1. Exposure to Threat of War and Terror, Political Attitudes, Stress, and Life Satisfaction among Teenagers in Israel

    Science.gov (United States)

    Shamai, Michael; Kimhi, Shaul

    2006-01-01

    The study examines the pattern of relations between level of threat, political attitude (willingness for political compromise), and well-being (level of stress and life satisfaction) among Israeli teenagers in reaction to Israel's withdrawal from Lebanon. Participants were 419 teenagers from two residential areas: the Northern area (close to the…

  2. Impact of Job Satisfaction and Burnout on Attitudes towards Strike Action among Employees of a Nigerian University

    Science.gov (United States)

    Ineme, Kubiat M.; Ineme, Mfon E.

    2016-01-01

    The Nigerian tertiary educational system has been ravaged by incessant strike action, which appears to defy all attempts to find solutions. This paper reports on a study that examines the impact of job satisfaction and burnout on attitudes towards strike actions among employees of a Nigerian university. A total of 576 employees participated in the…

  3. The Relation of Parental Attitudes to Life Satisfaction and Depression in Early Adolescents: The Mediating Role of Self-Esteem

    Science.gov (United States)

    Acun-Kapikiran, Necla; Körükçü, Özlem; Kapikiran, Sahin

    2014-01-01

    The purpose of this study is to determine whether self-esteem in adolescence has a mediator role in the relationship between parental attitude and life satisfaction and depression. Data was collected from 360 secondary school students ages ranging from 11 to 14 (M = 12.67, SD= 0.97) out of which 216 of them were female and 144 male. The…

  4. Impact of Job Satisfaction and Burnout on Attitudes towards Strike Action among Employees of a Nigerian University

    Science.gov (United States)

    Ineme, Kubiat M.; Ineme, Mfon E.

    2016-01-01

    The Nigerian tertiary educational system has been ravaged by incessant strike action, which appears to defy all attempts to find solutions. This paper reports on a study that examines the impact of job satisfaction and burnout on attitudes towards strike actions among employees of a Nigerian university. A total of 576 employees participated in the…

  5. Life Cycles and Communication Satisfaction: Do "Disco Kids" Make More Satisfied Employees?

    Science.gov (United States)

    White, Kim; DeWine, Sue

    A study examined how age and the period of adolescence affect communication satisfaction and other organizational variables. Psychological and sociological profiles suggest that there should be differences between three age groups: "Traditionalist," individuals whose adolescence took place during the late 1950s; "New Breed,"…

  6. Communication Satisfaction, Organizational Citizenship Behavior and the Relationship to Student Achievement in High Schools

    Science.gov (United States)

    Blanchard, Gayle A.

    2012-01-01

    This study used a correlational design that allowed the researcher to examine the relationship among communication satisfaction, organizational citizenship behaviors (OCB) and student achievement. High school teachers were surveyed from a convenience sample of 12 school districts in Arizona. Established instruments were used to survey teachers'…

  7. Communication Satisfaction, Organizational Citizenship Behavior and the Relationship to Student Achievement in High Schools

    Science.gov (United States)

    Blanchard, Gayle A.

    2012-01-01

    This study used a correlational design that allowed the researcher to examine the relationship among communication satisfaction, organizational citizenship behaviors (OCB) and student achievement. High school teachers were surveyed from a convenience sample of 12 school districts in Arizona. Established instruments were used to survey…

  8. Physician's gender, communication style, patient preferences and patient satisfaction in gynecology and obstetrics: A systematic review

    NARCIS (Netherlands)

    Janssen, S.M.; Lagro-Janssen, A.L.M.

    2012-01-01

    OBJECTIVE: Review of studies published in the last 10 years about women seeking gynecological- or obstetrical care and physician's gender in relation to patient preferences, differences in communication style and patient satisfaction. METHODS: Studies were identified by searching the online database

  9. Impact of Participation in Decision Making on Job Satisfaction: An Organizational Communication Perspective.

    Science.gov (United States)

    Xia, Ying; Zhang, Li; Zhao, Ning

    2016-09-20

    Participation in organizational decision-making has received considerable attention from scholars. Beyond the perspectives proposed in past studies, we offer a new account, based upon a communication perspective, to explain why and when participation in decision-making can influence job satisfaction. Drawing from social capital theory, we examine whether communication openness mediates the relationship between participation in decision-making and job satisfaction. We also investigate how information adequacy moderates this mediated process. Results from a sample of 184 employees in China showed that the four-factor model was the best fitting solution (CFI = .91, GFI = .90, RMSEA = .09). The analyses indicated that employees' participation in decision-making positively affected their job satisfaction (β = .32, p communication openness (direct effect became non-significant when communication openness was included: β = .06, n.s.). Results also found that decision-making information adequacy positively moderated the relationship between participation in decision-making and communication openness (β = .13, p communication and the free flow of information within organizations should be encouraged.

  10. An exploratory study of the attitude of undergraduate students toward communication skills

    OpenAIRE

    渡部, 麻美

    2016-01-01

    Communication skills’ are required in job-hunting of young people. While people regard ‘communication skills’ as important, there are often some aspects of‘communication skills’ that people perceive negatively. This study investigated undergraduate students’attitudes toward ‘communication skills’. These attitudes were assessed using five factors: versatility, uncertainness, excessive demands, absoluteness, and possibility of measurement. Undergraduate students with job-hunting experience app...

  11. Organizational climate configurations: relationships to collective attitudes, customer satisfaction, and financial performance.

    Science.gov (United States)

    Schulte, Mathis; Ostroff, Cheri; Shmulyian, Svetlana; Kinicki, Angelo

    2009-05-01

    Research on organizational climate has tended to focus on independent dimensions of climate rather than studying the total social context as configurations of multiple climate dimensions. The authors examined relationships between configurations of unit-level climate dimensions and organizational outcomes. Three profile characteristics represented climate configurations: (1) elevation, or the mean score across climate dimensions; (2) variability, or the extent to which scores across dimensions vary; and (3) shape, or the pattern of the dimensions. Across 2 studies (1,120 employees in 120 bank branches and 4,317 employees in 86 food distribution stores), results indicated that elevation was related to collective employee attitudes and service perceptions, while shape was related to customer satisfaction and financial performance. With respect to profile variability, results were mixed. The discussion focuses on future directions for taking a configural approach to organizational climate.

  12. Pakistani Government Secondary Schools Students' Attitudes towards Communicative Language Teaching and Grammar Translation in Quetta, Balochistan

    Science.gov (United States)

    Muhammad, Zeeshan

    2016-01-01

    Students' attitudes towards an English language teaching approach play an important role for its implementation success or failure. This study measured Pakistani government school students' attitudes towards Communicative Language Teaching (CLT) and Grammar Translation (GT). A survey instrument was used to assess students' attitudes. Data were…

  13. General practitioners' satisfaction with and attitudes to out-of-hours services

    Directory of Open Access Journals (Sweden)

    Wesseling Geertjan

    2005-03-01

    Full Text Available Abstract Background In recent years, Dutch general practitioner (GP out-of-hours service has been reorganised into large-scale GP cooperatives. Until now little is known about GPs' experiences with working at these cooperatives for out-of-hours care. The purpose of this study is to gain insight into GPs' satisfaction with working at GP cooperatives for out-of-hours care in separated and integrated cooperatives. Methods A GP cooperative separate from the hospital Accident and Emergency (A&E department, and a GP cooperative integrated within the A&E department of another hospital. Both cooperatives are situated in adjacent geographic regions in the South of the Netherlands. One hundred GPs were interviewed by telephone; fifty GPs working at the separated GP cooperative and fifty GPs from the integrated GP cooperative. Opinions on different aspects of GP cooperatives for out-of-hours care were measured, and regression analysis was performed to investigate if these could be related to GP satisfaction with out-of-hours care organisation. Results GPs from the separated model were more satisfied with the organisation of out-of-hours care than GPs from the integrated model (70 vs. 60 on a scale score from 0 to 100; P = 0.020. Satisfaction about out-of-hours care organisation was related to opinions on workload, guarantee of gatekeeper function, and attitude towards out-of-hours care as being an essential part of general practice. Cooperation with medical specialists was much more appreciated at the integrated model (77 vs. 48; P Conclusion GPs in this study appear to be generally satisfied with the organisation of GP cooperatives for out-of-hours care. Furthermore, GPs working at the separated cooperative seem to be more satisfied compared to GPs working at the integrated cooperative.

  14. ANALYSIS OF FACTORS INFLUENCING TRAVEL CONSUMER SATISFACTION AS REVEALED BY ONLINE COMMUNICATION PLATFORMS

    Directory of Open Access Journals (Sweden)

    Olimpia I. BAN

    2016-08-01

    Full Text Available The objective of the present empirical study is to determine the factors influencing the tourism consumer satisfaction, as it results from the evaluations posted on virtual platforms. The communication platform chosen as study is the Romanian website Amfostacolo.ro. In this case, the travel consumer satisfaction is expressed by the score of the ratings posted on the virtual platform Amfostacolo.ro and the decision to recommend or not the unit / destination. Considering the peculiarities of the communication platform studied, the elements influencing the score indicating satisfaction there can be identified as components of tourism supply and the characteristics of the reviewer. Data processing has been carried out with ordinary least squares (OLS, structural equation modeling (confirmatory factor analysis, path analysis, cluster analisys and polytomous logistic regression. The results broadly confirm the hypotheses, namely that: the type of stay and the age of the reviewer influence the satisfaction of the consumer more than the destination and number of stars of the accommodation, the age group of the reviewer influences the destination yet it is uncertain about the influence of the variables related to the holiday (the type of stay and the number of stars of the accommodation, the meal service influences more than other attributes the consumer satisfaction and the recommendation of the reviewer is influenced by the characteristics related to his person and the holiday consumed.

  15. Influence of conversation technique seminars on the doctoral therapeutic attitude in doctor-patient communication.

    Science.gov (United States)

    Drdla, Sandra; Löffler-Stastka, Henriette

    2016-08-01

    This study investigates medical students' therapeutic attitude before and after communication skills training seminars with simulated patients. The aim was to find out whether the therapeutic attitude of medical students is trainable and whether there is a difference in therapeutic attitude before and after the communication skills training with standardized patients. The participating groups are medical students in their 4th year. The collected parameter is the therapeutic attitude on the basis of the therapeutic attitude questionnaire. The questionnaires are filled out at two different points in time, which are the following: once before and the second time after the communication skills training. The results of this study indicate that therapeutic attitude is trainable. Further studies in the area of communication skills training in medical students are needed to emphasise these results.

  16. Monitoring Communication with Patients: Analyzing Judgments of Satisfaction (JOS)

    Science.gov (United States)

    Wagner-Menghin, Michaela; de Bruin, Anique; van Merriënboer, Jeroen J. G.

    2016-01-01

    Medical students struggle to put into practice communication skills learned in medical school. In order to improve our instructional designs, better insight into the cause of this lack of transfer is foundational. We therefore explored students' cognitions by soliciting self-evaluations of their history-taking skills, coined "judgments of…

  17. Extraversion and communication attitude in people who stutter: A preliminary study

    NARCIS (Netherlands)

    Stipdonk, L.; Lieftink, A.; Bouwen, J.; Wijnen, F.

    2014-01-01

    Purpose: The aim of the study was to determine the correlation between the personality trait extraversion and the communication attitude in people who stutter (PWS). Method: Thirty PWS completed Erickson's Communication Attitude Scale (S-24) (. Andrews & Cutler, 1974) as well as a Dutch adaptation o

  18. A Survey of EFL Learners' Attitudes toward Information and Communication Technologies

    Science.gov (United States)

    Liu, Junhong

    2009-01-01

    In response to the widespread use of and ever-changing nature of Information and Communication Technologies (ICT), various investigations were carried out regarding attitudes toward ICT. This paper attempted to investigate college non-English majors' attitudes toward the integration of Information and Communication Technologies into English…

  19. Extraversion and communication attitude in people who stutter: A preliminary study

    NARCIS (Netherlands)

    Stipdonk, L.; Lieftink, A.; Bouwen, J.; Wijnen, F.|info:eu-repo/dai/nl/074417258

    2014-01-01

    Purpose: The aim of the study was to determine the correlation between the personality trait extraversion and the communication attitude in people who stutter (PWS). Method: Thirty PWS completed Erickson's Communication Attitude Scale (S-24) (. Andrews & Cutler, 1974) as well as a Dutch adaptation

  20. Extraversion and communication attitude in people who stutter: A preliminary study

    NARCIS (Netherlands)

    Stipdonk, L.; Lieftink, A.; Bouwen, J.; Wijnen, F.

    2014-01-01

    Purpose: The aim of the study was to determine the correlation between the personality trait extraversion and the communication attitude in people who stutter (PWS). Method: Thirty PWS completed Erickson's Communication Attitude Scale (S-24) (. Andrews & Cutler, 1974) as well as a Dutch adaptation o

  1. Similarity of relationship standards, couple communication patterns, and marital satisfaction among Chinese couples.

    Science.gov (United States)

    Chi, Peilian; Epstein, Norman B; Fang, Xiaoyi; Lam, Debbie O B; Li, Xiaoming

    2013-10-01

    Prior research has indicated that partners' standards for their couple relationships are associated with their levels of marital satisfaction, both in terms of similarity between standards and the degree to which partners are able to resolve differences in their standards constructively. However, little is known about processes through which couples effectively cope with conflicting relationship standards. Furthermore, most research on relationship standards has been conducted in Western countries, and there is a need for more information about the role of this form of cognition in Asian and other cultures. In the present study, relationship standards and communication patterns were examined in relation to marital satisfaction among 297 community couples in a northern city in mainland China. Results indicated that the similarity of relationship standards of members of real couples was significantly higher than randomly matched male-female pairs. A hypothesized conceptual model predicting marital satisfaction from partners' similarity of relationship standards and communication patterns was tested using structural equation modeling. Similarity of relationship standards can affect couple's marital satisfaction indirectly, through perceived communication patterns. The interdependence between husbands' and wives' aspects of relationship functioning also are examined and discussed.

  2. The impact of communication technologies on life and relationship satisfaction

    OpenAIRE

    Goodman-Deane, Joy; Mieczakowski, Anna; Johnson, Daniel; Goldhaber, Tanya; Clarkson, P John

    2015-01-01

    This is the author accepted manuscript. The final version is available from Elsevier via http://dx.doi.org/10.1016/j.chb.2015.11.053 Due to ethical concerns, supporting data from this study cannot be made openly available. Please contact the corresponding author for further information. Previous studies have shown a relationship between the use of communications technology and well-being, particularly mediated through its effect on personal relationships. However, there is some debate ...

  3. Comparing three experiential learning methods and their effect on medical students' attitudes to learning communication skills.

    Science.gov (United States)

    Koponen, Jonna; Pyörälä, Eeva; Isotalus, Pekka

    2012-01-01

    Despite numerous studies exploring medical students' attitudes to communication skills learning (CSL), there are apparently no studies comparing different experiential learning methods and their influence on students' attitudes. We compared medical students' attitudes to learning communication skills before and after a communication course in the data as a whole, by gender and when divided into three groups using different methods. Second-year medical students (n = 129) were randomly assigned to three groups. In group A (n = 42) the theatre in education method, in group B (n = 44) simulated patients and in group C (n = 43) role-play were used. The data were gathered before and after the course using Communication Skills Attitude Scale. Students' positive attitudes to learning communication skills (PAS; positive attitude scale) increased significantly and their negative attitudes (NAS; negative attitude scale) decreased significantly between the beginning and end of the course. Female students had more positive attitudes than the male students. There were no significant differences in the three groups in the mean scores for PAS or NAS measured before or after the course. The use of experiential methods and integrating communication skills training with visits to health centres may help medical students to appreciate the importance of CSL.

  4. Satisfaction with provider communication among Spanish-speaking Medicaid enrollees.

    Science.gov (United States)

    Mosen, David M; Carlson, Matthew J; Morales, Leo S; Hanes, Pamela P

    2004-01-01

    To determine if differences between English- and Spanish-speaking parents in ratings of their children's health care can be explained by need for interpretive services. Using the Consumer Assessment of Health Plans Survey-Child-Survey (CAHPS), reports about provider communication were compared among 3 groups of parents enrolled in a Medicaid managed care health plan: 1) English speakers, 2) Spanish speakers with no self-reported need for interpretive services, and 3) Spanish speakers with self-reported need for interpretive services. Parents were asked to report how well their providers 1) listened carefully to what was being said, 2) explained things in a way that could be understood, 3) respected their comments and concerns, and 4) spent enough time during medical encounters. Multivariate logistic regression was used to compare the ratings of each of the 3 groups while controlling for child's gender, parent's gender, parent's educational attainment, child's health status, and survey year. Spanish-speaking parents in need of interpretive services were less likely to report that providers spent enough time with their children (odds ratio = 0.34, 95% confidence interval = 0.17-0.68) compared to English-speaking parents. There was no statistically significant difference found between Spanish-speaking parents with no need of interpretive services and English-speaking parents. Among Spanish- versus English-speaking parents, differences in ratings of whether providers spent enough time with children during medical encounters appear to be explained, in part, by need for interpretive services. No other differences in ratings of provider communication were found.

  5. Describing Organizations as Reinforcer Systems: A New Use for Job Satisfaction and Employee Attitude Surveys

    Science.gov (United States)

    Dawis, Rene V.; And Others

    1974-01-01

    Job satisfaction data on managerial personnel were used to illustrate how organizations can be differentiated and described as reinforcer systems. Twenty-seven specific satisfaction scales were regressed on overall job satisfaction. Overall satisfaction was found to be determined mainly by scales concerning challenge of the job and prospects of…

  6. Impact of a Script-based Communication Intervention on Patient Satisfaction with Pain Management.

    Science.gov (United States)

    Alaloul, Fawwaz; Williams, Kimberly; Myers, John; Jones, Kayla Dlauren; Logsdon, M Cynthia

    2015-06-01

    Pain is a common complaint among hospitalized patients no matter the diagnosis. Pain has a negative effect on many aspects of a patient's life, including quality of life, sleep, and activities of daily living as well as increased health care expenses. The aim of this study was to evaluate the effectiveness of an intervention (script-based communication, use of white boards, and hourly rounding) related to pain management on patient satisfaction with nurses' management of pain. A prospective, quasi-experimental pretest-posttest design was used. Data were collected from two units that provided care for patients with a variety of medical-surgical diagnoses in a hospital located in an academic health sciences center in the southern United States. When nurses used clear and consistent communication with patients in pain, a positive effect was seen in patient satisfaction with pain management over time. This intervention was simple and effective. It could be replicated in a variety of health care organizations.

  7. Body Image Satisfaction, Eating Attitudes and Perceptions of Female Body Silhouettes in Rural South African Adolescents.

    Directory of Open Access Journals (Sweden)

    Titilola M Pedro

    Full Text Available This study aims to examine the associations between BMI, disordered eating attitude, body dissatisfaction in female adolescents, and descriptive attributes assigned to silhouettes of varying sizes in male and female adolescents, aged 11 to 15, in rural South Africa. Height and weight were measured to determine BMI. Age and sex-specific cut-offs for underweight and overweight/obesity were determined using the International Obesity Task Force cut-offs. Body image satisfaction using Feel-Ideal Discrepancy (FID scores, Eating Attitudes Test-26 (EAT-26, and perceptual female silhouettes were collected through self-administered questionnaires in 385 adolescents from the Agincourt Health and Socio-Demographic Surveillance System (HSDSS. Participants self-reported their Tanner pubertal stage and were classified as early pubertal ( 2. Mid to post pubertal boys and girls were significantly heavier, taller, and had higher BMI values than their early pubertal counterparts (all p<0.001. The prevalence of overweight and obesity was higher in the girls than the boys in both pubertal stages. The majority (83.5% of the girls demonstrated body dissatisfaction (a desire to be thinner or fatter. The girls who wanted to be fatter had a significantly higher BMI than the girls who wanted to be thinner (p<0.001. There were no differences in EAT-26 scores between pubertal groups, within the same sex, and between boys and girls within the two pubertal groups. The majority of the boys and the girls in both pubertal groups perceived the underweight silhouettes to be "unhappy" and "weak" and the majority of girls in both pubertal groups perceived the normal silhouettes to be the "best". These findings suggest a need for policy intervention that will address a healthy body size among South African adolescents.

  8. Communication patterns and satisfaction levels in three-dimensional versus real-life intimate relationships.

    Science.gov (United States)

    Gilbert, Richard L; Murphy, Nora A; Ávalos, M Clementina

    2011-10-01

    The present study compared communication patterns and satisfaction levels between three-dimensional (3D) and real-life intimate relationships using a sample of 71 participants who were concurrently involved in an intimate relationship within Second Life and a separate real-life romantic relationship. Participants indicated that the quality of their communication was significantly better in their Second-Life relationship and that they experienced higher levels of satisfaction with their virtual partners. The more positive or idealized view of the 3D relationships may have been due to higher levels of focused interaction and reduced stressors in the virtual world and the greater length, and associated problems, in participant's real-life relationships. In addition, the presence of a concurrent relationship within Second Life could have negatively affected participant's judgments of their real-life relationships. These data offer the first detailed assessment of communication patterns and satisfaction levels in intimate relationships across the real and 3D virtual realms as the number of users and romantic partners in immersive virtual environments continue to grow.

  9. Financial strain and stressful events predict newlyweds' negative communication independent of relationship satisfaction.

    Science.gov (United States)

    Williamson, Hannah C; Karney, Benjamin R; Bradbury, Thomas N

    2013-02-01

    Social-learning perspectives explicitly recognize the role of partners' personal histories and contexts as possible causes of couple communication behavior, but these assumptions are rarely tested directly, and operationalizations of context in behavioral research on couples rarely extend beyond the interacting dyad. To broaden our understanding of why couples differ in communication, the current study examined whether observed behaviors in marital interactions covary with individual experiences and contextual factors. Behaviors coded from in-home conversations of 414 ethnically diverse newlywed couples were examined simultaneously in relation to childhood and family-of-origin experiences, financial strain and stressful life events, depressive symptoms, and relationship satisfaction. A latent factor representing financial strain and stressful life events was the strongest correlate of negative communication, with higher levels of stress predicting more negativity. Relationship satisfaction was the strongest correlate of observed positivity, with higher levels of satisfaction predicting more positivity. Childhood and family experiences were unrelated to behaviors, whereas results for depressive symptoms were complex and counterintuitive. Because the negative behaviors highlighted in social-learning models of relationship functioning, and often targeted in educational interventions, covary reliably with the stresses and financial strains that couples experience, contextual factors merit greater emphasis in models designed to explain and prevent marital deterioration.

  10. Relationships among communication competence, self-efficacy, and job satisfaction in Korean nurses working in the emergency medical center setting.

    Science.gov (United States)

    Park, Min Sook; Jeoung, Yeonok; Lee, Hye Kyung; Sok, Sohyune R

    2015-06-01

    The communication competence of nurses working in emergency medical center settings is essential to establish a therapeutic nurse-patient relationship. Education and strategic development are required to improve the communication competence of emergency room (ER) nurses. This study was conducted to determine the relationships among individual communication competence, self-efficacy, and job satisfaction in Korean nurses in the emergency medical center setting. A cross-sectional descriptive design was adopted. The study sample included 214 nurses at 11 emergency medical centers in Seoul and Kyunggi-Do, Korea. Measures used included the Global Interpersonal Communication Competence, self-efficacy scale, and job satisfaction scale. The collected data were analyzed using the SPSS version 18.0 statistical software program and included descriptive statistics (frequency, percentage, mean, standard deviation, independent t test, analysis of variance, and Pearson's correlation coefficient). The degrees of communication competence and self-efficacy of ER nurses were good, with higher scores than the median values. However, the degree of job satisfaction was poor, indicating a lower score than the median value. Religious affiliation and previous participation in communication education each had a significant impact on communication competence. Religious affiliation and time of worse duty each had a significant impact on self-efficacy. Length of career (year) in the emergency medical center and type of hospital each had a significant impact on job satisfaction. Positive correlations were identified among communication competence, self-efficacy, and job satisfaction. This study supported the presence of significant correlations among communication competence, self-efficacy, and job satisfaction. Thus, it is necessary to develop training programs that are customized to individual characteristics such as self-efficacy and job satisfaction to improve the communicative competence

  11. Attitudes toward learning communication skills among medical students of a university in Iran.

    Science.gov (United States)

    Fazel, Ismaeil; Aghamolaei, Teamur

    2011-01-01

    Communication skills play a paramount role in clinical practice. In every clinical setting, medical doctors need to interview their patients efficiently and be persuasive toward their health issues. This study aimed at assessing the attitudes of medical students toward learning communication skills at Hormozgan University of Medical Sciences in Iran. In this cross-sectional study, the questionnaires were distributed to 210 medical students. Twenty eight students were excluded since they either did not return the questionnaires or filled them out incompletely. So, totally 182 questionnaires were analyzed (response rate=%86.6). Data was collected using communication skills attitude scale (CSAS) which consists of 26 items, 13 indicative of positive attitude and 13 indicative of negative attitude toward learning communication skills. Data were analyzed using SPSS16 software. The mean age of the participants was 21.7 (SD=2.7). Male and female students accounted for 38.5% and 61.5% of the participants respectively. The mean scores for positive attitude was 54.8 (SD=7.3) out of 65, and the mean scores for negative attitude was 35.3 (SD=5.9) out of 65. There were statistically significant differences between male and female students and between basic sciences and pathophysiology students on the one hand and clinical course students on the other as regards their attitudes toward learning communication skills (Pcommunication skills, curriculum planners should not lose sight of negative attitudes and measures need to be taken to minimize or if possible eliminate them.

  12. Attitudes towards obesity in the Swedish general population: the role of one's own body size, weight satisfaction, and controllability beliefs about obesity.

    Science.gov (United States)

    Hansson, Lena M; Rasmussen, Finn

    2014-01-01

    This study examined the associations of different socio-demographic and psychological factors with attitudes towards obesity. Individuals with different weight status (N=2436) were drawn from an annual population-based survey in Sweden, and data on attitudes towards obesity (ATOP) and predictor variables were assessed in 2008. The strongest predictor of ATOP was controllability beliefs about obesity (β=0.83). Thus, greater controllability beliefs about obesity predicted more negative attitudes. Sex and weight satisfaction were also independently associated with ATOP. However, there was no, or only a weak, association between weight satisfaction and ATOP among individuals with normal weight or overweight. And the higher the weight satisfactions of individuals with obesity, the more positive were their attitudes. It seems that stigma-reduction strategies in the general public should address the uncontrollable factors in the aetiology of obesity. However, more research is needed to understand the underlying causes of people's attitudes towards obesity.

  13. A comparison of medical students', residents' and tutors' attitudes towards communication skills learning.

    Science.gov (United States)

    Molinuevo, Beatriz; Aradilla-Herrero, Amor; Nolla, Maria; Clèries, Xavier

    2016-01-01

    The consensus about the importance of communication skills in patient-care does not guarantee that students and faculty perceive the usefulness of these skills. This study evaluated and compared medical students', residents' and tutors' attitudes towards learning communication skills, and examined the association with gender and year of residency. We conducted a cross-sectional survey with 492 participants (282 second-year students, 131 residents and 79 tutors). They completed the Communication Skills Attitude Scale (CSAS) and demographic/educational information. In general, participants showed positive attitudes towards learning communication skills. Medical students, residents and tutors did not differ on the Positive Attitudes Scale (CSAS-PAS). Residents scored higher than medical students on the Negative Attitudes Scale (CSAS-NAS) (P communication skills an essential component for clinical practice and they agree about the need to learn these communication skills. Attention should be paid to measuring attitudes at all three levels of medical education in the design of communication skills courses.

  14. Parental Communication and Perceived Parental Attitudes about Sexuality among Turkish College Students

    Science.gov (United States)

    Topkaya, Nursel

    2012-01-01

    This current study was conducted to examine parental communication and perceived parental attitudes about sexuality with respect to gender among Turkish college students. Moreover, attitudes toward premarital sexuality with respect to gender were explored. A demographic data form, premarital sexual permissiveness scale, parental communication…

  15. Communication Attitude of Italian Children Who Do and Do Not Stutter

    Science.gov (United States)

    Bernardini, Simona; Vanryckeghem, Martine; Brutten, Gene J.; Cocco, Luisella; Zmarich, Claudio

    2009-01-01

    The purpose of this factorial study was to establish normative data for the Italian version of the Communication Attitude Test (CAT) in order to determine whether or not the speech-associated attitude reported by Italian children who stutter (CWS) differs significantly from that of their nonstuttering peers (CWNS). Toward this end, the Italian CAT…

  16. Attitudes toward Communication Skills among Students'-Teachers' in Jordanian Public Universities

    Science.gov (United States)

    Ihmeideh, Fathi M.; Al-Omari, Aieman Ahmad; Al-Dababneh, Kholoud A.

    2010-01-01

    The present study was carried out to determine the positive and negative attitudes among 289 students of class teachers and childhood teachers' disciplines using the communication skills attitude scale (CSAS) in Jordanian public universities. GPA, year level of students were recorded. Overall results of study revealed that the mean of positive…

  17. Communication and Collaboration, Satisfaction, Equity, and Autonomy in Blended Learning Environments: A Case from Turkey

    Directory of Open Access Journals (Sweden)

    Yasemin Gülbahar, R. Orçun Madran

    2009-04-01

    Full Text Available Research studies conducted in the area of e-learning and blended learning lead to the emergence of new concepts, which directly influence quality. Among these concepts, the ones taken into consideration for this research study are as follows: communication and collaboration, satisfaction, equity, and autonomy. The perceptions of students taking blended ICT courses in a private university in Turkey were gathered through an Online Learning Environment Survey (OLES. Additionally, the suggestions of instructors for improving the quality of blended learning were obtained through a focus group interview.The findings of this study show that the perceived communication, collaboration, and satisfaction levels of students vary according to their levels of computer and Internet literacy. Also, there are differences in the students’ satisfaction levels based on gender. The majority of students revealed that they considered themselves to be autonomous and equal in the blended learning environment.The findings of this research study, together with our review of recent literature, lead us to conclude that there are four major areas (containing several factors that must be considered when developing a high-quality blended learning environment. These four areas are as follows: technology, instructors, students, and pedagogy. Based on the findings, some practical suggestions for transforming traditional courses into blended ones are also offered at the end of the research study. Finally, suggestions for the future are provided.

  18. Breast cancer survivors' perceived medical communication competence and satisfaction with care at the end of treatment.

    Science.gov (United States)

    Brédart, Anne; Kop, Jean-Luc; Fiszer, Chavie; Sigal-Zafrani, Brigitte; Dolbeault, Sylvie

    2015-12-01

    Information is a care priority in most breast cancer survivors (BCS). We assessed whether BCS information needs at 8 months after hospital cancer treatment could be related to their age, education level, perceived medical communication competence, satisfaction with care, attachment style, and self-esteem. Of 426 BCS approached during the last week of treatment (T1), 85% completed the Medical Communication Competence Scale, European Organisation for Research and Treatment of Cancer Satisfaction with Care Questionnaire, Rosenberg's Self-Esteem Scale and Experiences in Close Relationships Scale. The Hospital Anxiety and Depression Scale and the Supportive Care Needs Survey were completed at T1 and again 8 months later (T2) with a 66% (n = 283) response rate. Baseline respondents' median (range) age was 56 years (23-86 years). Information needs decreased over time, although some persisted. Multivariate regression analyses evidenced overall higher information needs at T2 in younger BCS and in those dissatisfied with the information provided at T1. Specifically, in younger BCS, higher information needs were related to lower satisfaction with doctors' availability, and in older BCS, they were related to higher self-perceived competence in information giving, lower self-perceived competence in information seeking, and lower satisfaction with doctors' information provision. Psychological distress was strongly related to information needs. Education, BCS attachment style, and self-esteem were not associated with information needs. In order to enhance supportive care for BCS, younger BCS should be provided with more time to address all their concerns and older BCS should be encouraged to express their specific desires for information. Copyright © 2015 John Wiley & Sons, Ltd.

  19. Medical Student Attitudes Toward Communication Skills Training and Knowledge of Appropriate Provider-Patient Communication: A Comparison of First-Year and Fourth-Year Medical Students.

    Science.gov (United States)

    Wright, Kevin B; Bylund, Carma; Ware, Jennifer; Parker, Patricia; Query, Jim L; Baile, Walter

    2006-12-01

    Drawing upon Bloom's taxonomy of educational objectives as a theoretical framework, this study examines attitudes toward communication skills training, knowledge of appropriate provider-patient communication, and confidence communicating with patients between first-year and fourth-year medical students at a large medical school in the southern United States. The study findings indicate that fourth-year medical students do not differ from first-year medical students in terms of attitudes towards communication skills training or knowledge of appropriate provider-patient communication, but they have significantly higher confidence scores about communicating with patients. In addition, positive attitudes towards communication skills training are significantly related to perceived importance of communication skills and confidence when communicating with patients. Finally, female medical students have more positive attitudes towards communication skills training than male medical students. The implications of the study findings and directions for future research are also discussed.

  20. Attitudes and anxiety levels of medical students towards the acquisition of competencies in communication skills.

    Science.gov (United States)

    Loureiro, Elizabete M; Severo, Milton; Bettencourt, Paulo; Ferreira, Maria A

    2011-12-01

    Results of third year medical students' attitudes and stress levels towards the acquisition of communication skills before and after a Communication and Clinical Skills Course (CCSC) at the Faculty of Medicine of the University of Porto (FMUP), Portugal, are presented. 115 students attending third-year CCSC completed a demographic questionnaire, State-Trait Anxiety Inventory, Communication Skills Attitudes Scale and Interpersonal Behavior Survey. Significant negative correlation was found between anxiety levels and attitudes towards learning communication skills in general as well as the teaching and learning process. At the end of the Course students reported that when compared to the start, their communication skills are less sufficient. At the end of this CCSC at FMUP, students recognized its major importance and how they need to invest and improve communication skills. However, it seems important to monitor the attitudes and anxiety levels of students towards patient care and communication during the medical course and to identify ways of overcoming barriers towards learning communication skills. It is recommended that there should be a complete (transversal and vertical) integration of communication skills, including effective teaching methods, assessments, and examinations in order to be valued by the students. This would necessitate curricular changes. Copyright © 2011 Elsevier Ireland Ltd. All rights reserved.

  1. Job satisfaction

    OpenAIRE

    Podroužková, Lucie

    2013-01-01

    Bachelor thesis deals with job satisfaction. It is often given to a context with the attitude to work which is very much connected to job satisfaction. Thesis summarises all the pieces of information about job satisfacion, factors that affect it negatively and positively, interconnection of work satisfaction and work motivation, work behaviour and performance of workers, relationship of a man and work and at last general job satisfaction and its individual aspects. In the thesis I shortly pay...

  2. Factors associated with pharmacy students' attitudes towards learning communication skills - A study among Nordic pharmacy students.

    Science.gov (United States)

    Svensberg, Karin; Brandlistuen, Ragnhild Eek; Björnsdottir, Ingunn; Sporrong, Sofia Kälvemark

    2017-03-28

    Good communication skills are essential for pharmacy students to help patients with their medicines. Students' attitudes towards communication skills learning will influence their willingness to engage in communication training, and their skills when dealing with patients later on in their professional life. The aim of this study was to explore Nordic pharmacy students' attitudes to communication skills learning, and the associations between those attitudes and various student characteristics. A cross-sectional questionnaire-based study was conducted in 11 Nordic pharmacy schools between April 2015 and January 2016. The overall response rate for the final study population was 77% (367 out of 479 students). Pharmacy students who had fulfilled all mandatory communication training and most of their pharmacy practical experience periods were included. The communication skills attitudes scale was the main outcome. Linear regression models were fitted with the outcome variable and various student characteristics as the predictors, using generalized estimating equations to account for clustering within pharmacy schools. Nordic pharmacy students in general have moderately positive attitudes towards learning communication skills. Positive attitudes towards learning communication skills among pharmacy students were associated with being female (βadjusted 0.42, 95% CI 0.20 to 0.63, p communication skills improvement (βadjusted 0.50, 95% CI 0.30 to 0.71, pcommunication skills are not the result of personality (βadjusted -0.24, 95% CI -0.44 to -0.04, p=0.017). The study provides important information for faculty members responsible for curriculum improvements and teachers to refine their teaching of communication skills. From this, the teaching can be better tailored to suit different students. The students' chances of being able to effectively help patients in the future will be increased by that. Copyright © 2017 Elsevier Inc. All rights reserved.

  3. Improvement in medical students' communication and interpersonal skills as evaluated by patient satisfaction questionnaire after curriculum reform.

    Science.gov (United States)

    Oda, Yasutomo; Onishi, Hirotaka; Sakemi, Takanobu; Fujimoto, Kazuma; Koizumi, Shunzo

    2014-07-01

    Fifteen years of undergraduate medical education curriculum reform at Saga Medical School was evaluated by measuring medical students' communication and interpersonal skills with a patient satisfaction questionnaire developed by the American Board of Internal Medicine. A multiphase cross-sectional study was conducted at the General Medicine Clinic of Saga Medical School Hospital in phase I (1998-1999), phase II (2001-2002), and phase III (2009-2010). A total of 1,963 patient ratings for 437 medical students' performance was analyzed. The average scores of phases II and III were significantly higher than for phase I. The average score of female students showed a significant difference between phases I and II, but no difference between phases II and III. The average score of male students showed no difference between phases I and II, but significant difference between phases II and III. The phase II curriculum introduced basic clinical skills and examination and improved female students' performance. The phase III curriculum was effective for male students because it emphasized the clinical skill program more and introduced problem-based learning. Curriculum reform at Saga Medical School is considered to have made good progress in improving students' clinical competence and patient-centered attitudes.

  4. Impact of Communication Errors in Radiology on Patient Care, Customer Satisfaction, and Work-Flow Efficiency.

    Science.gov (United States)

    Siewert, Bettina; Brook, Olga R; Hochman, Mary; Eisenberg, Ronald L

    2016-03-01

    The purpose of this study is to analyze the impact of communication errors on patient care, customer satisfaction, and work-flow efficiency and to identify opportunities for quality improvement. We performed a search of our quality assurance database for communication errors submitted from August 1, 2004, through December 31, 2014. Cases were analyzed regarding the step in the imaging process at which the error occurred (i.e., ordering, scheduling, performance of examination, study interpretation, or result communication). The impact on patient care was graded on a 5-point scale from none (0) to catastrophic (4). The severity of impact between errors in result communication and those that occurred at all other steps was compared. Error evaluation was performed independently by two board-certified radiologists. Statistical analysis was performed using the chi-square test and kappa statistics. Three hundred eighty of 422 cases were included in the study. One hundred ninety-nine of the 380 communication errors (52.4%) occurred at steps other than result communication, including ordering (13.9%; n = 53), scheduling (4.7%; n = 18), performance of examination (30.0%; n = 114), and study interpretation (3.7%; n = 14). Result communication was the single most common step, accounting for 47.6% (181/380) of errors. There was no statistically significant difference in impact severity between errors that occurred during result communication and those that occurred at other times (p = 0.29). In 37.9% of cases (144/380), there was an impact on patient care, including 21 minor impacts (5.5%; result communication, n = 13; all other steps, n = 8), 34 moderate impacts (8.9%; result communication, n = 12; all other steps, n = 22), and 89 major impacts (23.4%; result communication, n = 45; all other steps, n = 44). In 62.1% (236/380) of cases, no impact was noted, but 52.6% (200/380) of cases had the potential for an impact. Among 380 communication errors in a radiology department, 37

  5. Coordinated Multiple Spacecraft Attitude Control with Communication Time Delays and Uncertainties

    Institute of Scientific and Technical Information of China (English)

    LI Guiming; LIU Liangdong

    2012-01-01

    In this paper,we consider the coordinated attitude control problem of spacecraft formation with communication delays,model and disturbance uncertainties,and propose novel synchronized control schemes.Since the attitude motion is essential in non-Euclidean space,thus,unlike the existing designs which describe the delayed relative attitude via linear algorithm,we treat the attitude error and the local relative attitude on the nonlinear manifold-Lie group,and attempt to obtain coupling attitude information by the natural quatemion multiplication.Our main focus is to address two problems:1) Propose a coordinated attitude controller to achieve the synchronized attitude maneuver,i.e.,synchronize multiple spacecraft attitudes and track a time-varying desired attitude; 2) With known model information,we achieve the synchronized attitude maneuver with disturbances under angular velocity constraints.Especially,if the formation does not have any uncertainties,the designer can simply set the controller via an appropriate choice of control gains to avoid system actuator saturation.Our controllers are proposed based on the Lyapunov-Krasovskii method and simulation of a spacecraft formation is conducted to demonstrate the effectiveness of theoretical results.

  6. University of Malaya dental students' attitudes towards communication skills learning: implications for dental education.

    Science.gov (United States)

    Nor, Nor Azlida M; Yusof, Zamros Y M; Shahidan, Mohd Noor F M

    2011-12-01

    The Ministry of Higher Education in Malaysia has called for the implementation of a soft skills module in all public universities in Malaysia. In response to this and as part of curriculum development efforts for a new integrated program for 2011, a study was undertaken to improve the University of Malaya (UM) Faculty of Dentistry's communication skills course. One of the study objectives was to investigate dental students' attitudes towards communication skills learning and the association between their attitudes and demographic and education-related characteristics. A cross-sectional survey--using a self-administered twenty-four-item adapted Communication Skills Attitude Scale (CSAS) that contained both positive (PAS) and negative (NAS) attitude subscales--was carried out targeting all final-year dental students at the UM and the Universiti Kebangsaan Malaysia (UKM). A total of 148 students completed the survey, yielding a response rate of 88.1 percent. Overall, UKM students had significantly more positive attitudes towards communication skills learning (PAS score: mean=48.69, SD=4.48, pskills. These attitudes were significantly associated with certain background and education-related attributes. Outcomes of this study served as a valuable guide in strengthening the communication skills course for the UM's new, integrated dental curriculum.

  7. An Empirical Investigation of Student Satisfaction with College Courses

    Science.gov (United States)

    Sinclaire, Jollean K.

    2014-01-01

    This paper explores the relationship between the organizational behavior concept of job satisfaction and student satisfaction with college courses. It reports on a survey of 560 students on attitudes related to aspects of college courses including views on faculty, interaction and communication, the course, the physical learning environment, and…

  8. Results from a national survey of health communication master's degree recipients: an exploration of training, placement, satisfaction, and success.

    Science.gov (United States)

    Edgar, Timothy; Gallagher, Susan Scavo; Silk, Kami J; Cruz, Tess Boley; Abroms, Lorien C; Evans, W Douglas; Finley, Anna Marie; Miller, Gregory A

    2015-01-01

    The field of health communication has seen substantial growth in recent years, but existing health communication research literature contains little information on individuals who practice health communication in applied settings. This study reports the results of a national survey that targeted the alumni of 5 institutions that offer a master's degree in health communication. Of the 522 total graduates to whom the survey was sent, 398 responded. Survey results provided information in a number of areas including undergraduate education background; criteria used to determine what type of master's degree in health communication to pursue; strategies used to gain employment; employment sector of first job after graduation; salaries received after completion of a master's degree in health communication; satisfaction with career choice after completion of master's degree; satisfaction with type of master's degree in health communication received; satisfaction with career choice after completion of master's degree; and the degree to which respondents felt their master's program in health communication prepared them to meet core competencies in the field. These findings have significant implications for the health communication field and the programs that prepare individuals for a career as a health communication practitioner.

  9. The effect of an educational programme on attitudes of nurses and medical residents towards the benefits of positive communication and collaboration.

    Science.gov (United States)

    McCaffrey, Ruth; Hayes, Rose Marie; Cassell, Asenath; Miller-Reyes, Sharmin; Donaldson, Audeane; Ferrell, Cheryl

    2012-02-01

    This article is a report of a study to determine the effect of an educational programme and to follow up weekly meetings on nurses and medical resident's attitudes towards positive communication and collaboration. Clear and appropriate communication and interdisciplinary collaboration is critical to the delivery of quality care. Collaborative practice among all healthcare professionals creates a positive work environment, decreases costs, improves job satisfaction among nurses and improves patient care, as well as decreasing patient morbidity and mortality. Poor communication and lack of teamwork or collaboration have been cited as persistent problems in healthcare. The study was conducted in 2008 - 2009 at a hospital where a new medical residency programme was beginning and nurses had no prior experience working with medical residents. A quasi-experimental pre test, post-test design was used. The Jefferson Scale of Attitudes towards Physician-Nurse Collaboration and the Communication, Collaboration and Critical Thinking for Quality Patient Outcomes Survey tool measured the attitudes of 68 nurses and 47 medical residents in the areas of positive communication and collaboration. The study demonstrates that a formal educational programme and follow-up discussions improved the attitudes of both nurses and medical residents on the Jefferson scale (medical residents t = 4·68, P = 0·001, nurses t = 4·37, P = 0·001) and on the communication scale (medical residents t = 4·23, P = 0·001, nurses t = 4·13, P = 0·001). Continuing education for nurses, medical residents and other healthcare providers may assist in developing positive communication styles and promote collegiality and team work. © 2011 Blackwell Publishing Ltd.

  10. The Attitudes of Physical Education and Sport Students towards Information and Communication Technologies

    Science.gov (United States)

    Goktas, Zekeriya

    2012-01-01

    Studies that examine the attitudes toward information and communication technologies (ICT) among physical education and sport students, pre-service teachers and teachers are fairly limited, even though the investments in information and communication technologies at schools and universities have reached an efficient level. This study investigates…

  11. The Attitudes of Physical Education and Sport Students towards Information and Communication Technologies

    Science.gov (United States)

    Goktas, Zekeriya

    2012-01-01

    Studies that examine the attitudes toward information and communication technologies (ICT) among physical education and sport students, pre-service teachers and teachers are fairly limited, even though the investments in information and communication technologies at schools and universities have reached an efficient level. This study investigates…

  12. Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

    Science.gov (United States)

    Susskind, Alex M; Kacmar, K Michele; Borchgrevink, Carl P

    2003-02-01

    The authors proposed and tested a model describing the relationship between customer service providers' perceptions and attitudes toward their service-related duties and their customers' perceptions of satisfaction with their service experiences. Results indicated that the perception of having standards for service delivery in an organization is strongly related to line-level employees' perceptions of support from coworkers and supervisors. Perceived support from coworkers was significantly related to service providers' customer orientation, whereas perceived support from supervisors showed a weaker relationship to a customer orientation. Ultimately, service providers' customer orientation was strongly related to customers' satisfaction with service. Finally, a set of post hoc analyses indicated that coworker and supervisory support explained a greater proportion of incremental variance in the model than did perceived organizational support alone.

  13. Medical professionalism from a socio-cultural perspective: evaluating medical residents communicative attitudes during the medical encounter in malaysia.

    Science.gov (United States)

    Ganasegeran, K; Al-Dubai, S A R

    2014-01-01

    The practice of medicine requires good communication skills to foster excellent rapport in doctor patient relationship. Reports on communication skills learning attitude among medical professionals are key essentials toward improving patient safety and quality of care. We aimed to determine factors affecting communication skills learning attitudes among medical residents in Malaysia. Cross-sectional survey, in a Malaysian public health hospital. A total of 191 medical residents across medical and surgical based rotations were included. We assessed the validated communication skills attitude scale among medical residents from different rotations. Statistical Package of Social Sciences (SPSS®) (version 16.0, IBM, Armonk, NY) was used. Cronbach's alpha was used to test the internal consistency of the scale. Descriptive analysis was conducted for all variables. Bivariate analysis was employed across the socio-demographic variables. Majority of the residents believed that communication skills training should be made compulsory in Malaysia (78.5%). Medical residents agreed that acquiring good communication skills is essential to be a good doctor. However, the majority cited time pressures for not being able to learn communication skills. Significant differences in communication skills learning attitude scores were found between Malays and Chinese. The majority of medical residents had a positive attitude toward communication skills learning. Socio-demographic factors influenced communication skills learning attitude among medical residents. Incorporating communicative skills modules during hospital Continuous Medical Education for medical residents is essential to cultivate communicative skills attitudes for effective doctor-patient relationship during the routine medical encounters.

  14. Impact of organizational justice on satisfaction, commitment and turnover intention: Can fair treatment by organizations make a difference in their workers’ attitudes and behaviors?

    Directory of Open Access Journals (Sweden)

    Gauri S. Rai

    2013-09-01

    Full Text Available This study investigated the impact of organizational justice on specific attitudes and behaviors such as job satisfaction, organizational commitment and turnover intention. The data were collected from 511 staff members from ten health and rehabilitation centers in a southern state in the United States. Pearson Correlations and Hierarchical Regression were used to analyze data. The findings revealed that distributive justice influenced job satisfaction, organizational commitment and turnover intentions. Procedural justice is only associated with organizational commitment. Informational justice affected only job satisfaction. Interpersonal justice was not related to any attitude or behavior included in this study. These findings suggest that if organizations want to improve job satisfaction and organizational commitment while reducing turnover intention, they need to pay more attention to developing programs and policies as well as leadership styles that encourage fairness.

  15. Descriptive Study of Student's Attitudes Toward Communicating Computers in an Elementary Science Methods Course

    OpenAIRE

    Gulsen BAGCI KILIC

    2001-01-01

    This research study was conducted in Indiana University in the fall semester of 1998-99 academic-year. The aim of the study was to analyze the affect of using telecommunication technologies on pre-service teachers’ attitudes toward computers and their attitudes toward communicating on computers. The telecommunication technologies integrated were Alta Vista Forum and Tapped In. Alta Vista Forum is an electronic conferencing program and Tapped In is a Multi User Virtual Environment. A survey...

  16. Do medical students like communication? Validation of the German CSAS (Communication Skills Attitude Scale).

    Science.gov (United States)

    Busch, Anne-Kathrin; Rockenbauch, Katrin; Schmutzer, Gabriele; Brähler, Elmar

    2015-01-01

    Zielsetzung: Die Lehre ärztlicher Gesprächskompetenz schließt die Vermittlung förderlicher Einstellungen ein. Mittels der Communication Skills Attitude Scale (CSAS) werden Einstellungen Medizinstudierender zum Erwerb von kommunikativer Kompetenz erfasst. Ziel der vorliegenden Erhebung ist die Entwicklung einer deutschsprachigen CSAS-Fassung (CSAS-G), um die Einstellungen in einer deutschsprachigen Kohorte zu messen. Ergänzend untersuchten wir den Einfluss demographischer Merkmale auf die Einstellungswerte.Methodik: Wir erstellten die CSAS-G und befragten in unserer Untersuchung 529 Studienteilnehmer aus drei verschiedenen Studienjahren. Wir führten eine explorative wie konfirmatorische Faktorenanalyse durch und verglichen anschließend die Einstellungswerte nach Studienjahr. Ebenso wurde eine multiple Regressionsanalyse berechnet.Ergebnisse: Die konfirmatorische Faktorenanalyse bestätigte das zweifaktorielle System aus der explorativen Faktorenanalyse. Die Studierenden gaben wenig Zustimmung zu negativen Einstellungen und mäßige Zustimmung zu positiven Einstellungen an. Die Einstellungswerte differieren signifikant nach Geschlechtszugehörigkeit.Schlussfolgerung: Die CSAS-G eignet sich zur Einschätzung von Einstellungsausprägungen zu Kommunikationskompetenz in deutschsprachigen Kohorten. Die Medizinstudierenden unserer Studie zeigten grundlegend eine positive Einstellung. Weiterführende Untersuchungen sind erforderlich, um die Einstellungen deutschsprachiger Medizinstudierender zu kommunikativer Kompetenz zu erfassen und zu verstehen.

  17. Improving patient education by an in-service communication training for health care providers at a cancer ward: communication climate, patient satisfaction and the need of lasting implementation.

    Science.gov (United States)

    Visser, Adriaan; Wysmans, Michel

    2010-03-01

    To show the effects of an in-service communication training for health care providers at a cancer ward, to improve the quality and quantity of the patient education, and patient satisfaction with the care received. A 3-year in-service communication training was held at a cancer ward. Pre- and post-data were collected about the quality and quantity of the communication of nurses, physicians and other health care providers (HCPs) towards patients and colleagues (n=22) as well as the satisfaction of the patients with the quality of care (n=90). The communication training raised significantly the quality and quantity of the communication towards patients and with colleagues. Also patient satisfaction with the quality of care increased. However, the long-term implementation of the benefits was proved disappointing. In-service communication training is an important means for the long-term improvement of the quality of patient education at nursing departments in hospitals. Lasting implementation of the benefits however requires attention to organizational obstacles, budgetary conditions, leadership factors at the ward, and the application of an organizationally oriented theoretical framework. Improvement of patient education at nursing wards does not only require educational means, organizational facilities and professional training, but can be improved too by in-service communication training, which increases the quality of the patient-centered care. An organizational oriented change-strategy is needed to ensure the implementation produces lasting effects. Copyright 2010 Elsevier Ireland Ltd. All rights reserved.

  18. Gender differences in high school coaches' knowledge, attitudes, and communication about the female athlete triad.

    Science.gov (United States)

    Kroshus, Emily; Sherman, Roberta T; Thompson, Ron A; Sossin, Karen; Austin, S Bryn

    2014-01-01

    The objective of this study was to assess high school coaches' knowledge, attitudes, communication, and management decisions with respect to the Female Athlete Triad and to determine whether results are patterned by coach gender. Data were obtained through an online survey of high school coaches (n = 227). Significant differences were found between male and female coaches in certain attitudes and communication behaviors related to eating and menstrual irregularity. School or district level policies may help reduce these differences and may help mitigate the health consequences for athletes related to possible differential prevention and detection of the comorbidities of the Female Athlete Triad.

  19. Discriminatory Attitudes toward Intercultural Communication in Domestic and Overseas Contexts

    Science.gov (United States)

    Kobayashi, Yoko

    2010-01-01

    Drawing from social identity theory and its categorization process, the present study crossexamines Japanese students' contrastively different attitudes toward Asians and European (-looking) people in two different contexts: (1) Japanese students in the overseas English language school context who perceive a sense of solidarity with other Asian,…

  20. Creative and communicative attitude of the future teacher as a pedagogical problem

    Directory of Open Access Journals (Sweden)

    Людмила Степановна Левченко

    2015-07-01

    Full Text Available The dynamics of the development of society and the emergence of new opportunities to expand a professional potential of the modern specialist in the field of education require detailed consideration of the issue of communication training of future teachers, the creation of appropriate conditions for enhancing the creative communicative attitude that will be improving the level of teacher’s professionalism. The development of personal needs in communicative activities, ensuring a high level of mastery of the communication skills system was determined in the article.

  1. Two Important Factors That Effects Patient Satisfaction In A Public Hospital: Communication And Patient Safety Culture

    OpenAIRE

    Vural, Fisun; AYDIN, Ayşe; FİL, Şükran; Torun, Sebahat; Vural, Birol

    2015-01-01

    The measurement of patient satisfaction in health care services is an important measure of quality service provision. The aim of this study was to determine hospitalized patient satisfaction in a public hospital and the related factors affecting satisfaction. Patient satisfaction survey was applied to 120 hospitalized patients during face to face interviews. The major components of healthcare satisfaction were analysed separately as: the personal characteristics of patients, healthcare staffs...

  2. Swedish district nurses' attitudes to implement information and communication technology in home nursing.

    Science.gov (United States)

    Nilsson, Carina; Skär, Lisa; Söderberg, Siv

    2008-01-01

    The use of information and communication technology has increased in the society, and can be useful in nursing care. The aim of this study was to describe district nurses' attitudes regarding the implementation of information and communication technology in home nursing. The first and third authors performed five focus group discussions with 19 district nurses' from five primary healthcare centres in northern Sweden. During the focus group discussions, the following topics were discussed: the current and future use of information and communication technology in home nursing; expectations, advantages, disadvantages and hindrances in the use of information and communication technology in home nursing; and the use of information and communication technology from an ethical perspective. The transcribed focus group discussions were analysed using qualitative content analysis. The results showed that district nurses' attitudes were positive regarding the use of information and communication technology in their work. They also asked for possibilities to influence the design and its introduction. However, the use of information and communication technology in home nursing can be described as a complement to communication that could not replace human physical encounters. Improvements and risks, as well as the importance of physical presence in home nursing were considered vital. The results revealed that the use of information and communication technology requires changes in the district nurses' work situation.

  3. Are You Satisfied? Exploring the Mediating Effects of Mentoring Communication Strategies in Predicting Chinese International Graduate Students' Program Satisfaction

    Science.gov (United States)

    Yang, Qinghua; Orrego Dunleavy, Victoria; Phillips, Jasmine Rene

    2016-01-01

    This study examined how mentoring initiation and maintenance strategies mediate the relationship between acculturative stress and intercultural communication competence on Chinese graduate students' program satisfaction. Results supported a partial mediation effect for mentoring maintenance strategies. By specifying the mediating effect, the model…

  4. Supportive communication with parents moderates the negative effects of electronic media use on life satisfaction during adolescence

    NARCIS (Netherlands)

    Boniel-Nissim, M.; Tabak, I.; Mazur, J.; Borraccino, A.; Brooks, F.; Gommans, R.; Sluijs, W. van der; Zsiros, E.; Craig, W.; Harel-Fisch, Y.; Finne, E.

    2015-01-01

    Objectives To examine the impact of electronic media (EM) use on teenagers’ life satisfaction (LS) and to assess the potential moderating effect of supportive communication with parents (SCP). Methods Data were drawn from the cross-national Health Behaviour in School-aged Children (HBSC) study

  5. Supportive communication with parents moderates the negative effects of electronic media use on life satisfaction during adolescence

    NARCIS (Netherlands)

    Boniel-Nissim, Meyran; Tabak, Izabela; Mazur, Joanna; Borraccino, Alberto; Brooks, Fiona; Gommans, Rob|info:eu-repo/dai/nl/372729916; van der Sluijs, Winfried; Zsiros, Emese; Craig, Wendy; Harel-Fisch, Yossi; Finne, Emily

    2015-01-01

    Objectives To examine the impact of electronic media (EM) use on teenagers’ life satisfaction (LS) and to assess the potential moderating effect of supportive communication with parents (SCP). Methods Data were drawn from the cross-national Health Behaviour in School-aged Children (HBSC) study

  6. The Influence of Cultural Congruency, Communication, and Work Alienation on Employee Satisfaction and Commitment in Mexican Organizations

    Science.gov (United States)

    Madlock, Paul E.

    2012-01-01

    This study examined the influence of cultural congruency between societal and organizational cultures on Mexican supervisors' and employees' communication behaviors and employees' work alienation, satisfaction, and commitment. The participants were full time nonmanagement adults working for Mexican owned organizations located in Mexico. This study…

  7. Adult Attachment and Male Aggression in Couple Relationships: The Demand-Withdraw Communication Pattern and Relationship Satisfaction as Mediators

    Science.gov (United States)

    Fournier, Benoit; Brassard, Audrey; Shaver, Phillip R.

    2011-01-01

    This study examines men's domestic aggression as a function of attachment insecurities, considering the mediating roles of the demand-withdraw communication pattern and relationship satisfaction. The sample included 55 Canadian men undergoing counseling for relationship difficulties including aggression. The men completed questionnaires assessing…

  8. Effects of communication styles on marital satisfaction and distress of parents of pediatric cancer patients : a prospective longitudinal study

    NARCIS (Netherlands)

    Wijnberg - Williams, Barbara; Van de Wiel, Harry B. M.; Kamps, Willem; Hoekstra-Weebers, Josette E. H. M.

    2015-01-01

    ObjectiveThe aim of this study was to examine the longitudinal effects of communication styles on marital satisfaction and distress of parents of children treated for cancer. MethodsMarital dissatisfaction (Maudsley Marital Questionnaire), intimacy, avoidance, destructive and incongruent communicati

  9. Organisational Communication and Its Relationships with Job Satisfaction and Organisational Commitment of Primary School Staff in Western Australia

    Science.gov (United States)

    De Nobile, John

    2017-01-01

    The aim of this study was to investigate the relationships between aspects of organisational communication and dimensions of job satisfaction and general organisational commitment. Participants were 358 staff members from 35 government primary schools in the state of Western Australia, who completed a survey comprising the Organisational…

  10. An Analysis of the Contribution of Participative Decision Making and Communication with Supervisor as Predictors of Job Satisfaction.

    Science.gov (United States)

    Wheeless, Virginia Eman; And Others

    1983-01-01

    Nonprofessional employees in three administrative units at a comprehensive eastern university served as subjects in a study to examine the relationships of perceived participation in decision making, communication with supervisor, employee characteristics, and employee job satisfaction. Implications for personnel decisions and training, employee…

  11. The Influence of Cultural Congruency, Communication, and Work Alienation on Employee Satisfaction and Commitment in Mexican Organizations

    Science.gov (United States)

    Madlock, Paul E.

    2012-01-01

    This study examined the influence of cultural congruency between societal and organizational cultures on Mexican supervisors' and employees' communication behaviors and employees' work alienation, satisfaction, and commitment. The participants were full time nonmanagement adults working for Mexican owned organizations located in Mexico. This study…

  12. Are You Satisfied? Exploring the Mediating Effects of Mentoring Communication Strategies in Predicting Chinese International Graduate Students' Program Satisfaction

    Science.gov (United States)

    Yang, Qinghua; Orrego Dunleavy, Victoria; Phillips, Jasmine Rene

    2016-01-01

    This study examined how mentoring initiation and maintenance strategies mediate the relationship between acculturative stress and intercultural communication competence on Chinese graduate students' program satisfaction. Results supported a partial mediation effect for mentoring maintenance strategies. By specifying the mediating effect, the model…

  13. Communication Technology: Pros and Cons of Constant Connection to Work

    Science.gov (United States)

    Diaz, Ismael; Chiaburu, Dan S.; Zimmerman, Ryan D.; Boswell, Wendy R.

    2012-01-01

    We examined the relationship between employees' attitudes related to communication technology (CT) flexibility, communication technology (CT) use, work-to-life conflict and work satisfaction. Based on data obtained from 193 employees, CT flexibility predicted more CT use. Further, CT use was associated not only with increased work satisfaction,…

  14. Graduate and undergraduate students' attitudes towards various aspects of communicative classrooms

    OpenAIRE

    Topuz, Serap

    1994-01-01

    Ankara : Institute of Humanities and Letters of Bilkent University, 1994. Thesis (Master's) -- Bilkent University, 1994. Includes bibliographical references leaves 69-72 Although the Communicative Approach has been a major focus of language teaching and learning in English as a foreign language (EFL) classrooms for some time, little attention has been paid to the attitudes of students towards communicative activities. A common focus of many researchers is that it is necessary to atte...

  15. Swedish district nurses' attitudes to implement information and communication technology in home nursing

    OpenAIRE

    Nilsson, Carina; Skär, Lisa; Söderberg, Siv

    2008-01-01

    The use of information and communication technology has increased in the society, and can be useful in nursing care. The aim of this study was to describe district nurses' attitudes regarding the implementation of information and communication technology in home nursing. The first and third authors performed five focus group discussions with 19 district nurses' from five primary healthcare centres in northern Sweden. During the focus group discussions, the following topics were discussed: the...

  16. Premarital Screening and Genetic Counseling program: knowledge, attitude, and satisfaction of attendees of governmental outpatient clinics in Jeddah.

    Science.gov (United States)

    Ibrahim, Nahla Khamis; Bashawri, Jamel; Al Bar, Hussein; Al Ahmadi, Jawaher; Al Bar, Adnan; Qadi, Mahdi; Milaat, Waleed; Feda, Hashim

    2013-02-01

    Premarital care (PMC) is a worldwide activity that aims to diagnose and treat unrecognized disorders and reduce the transmission of diseases to couples and children. To assess the knowledge and attitude of individuals attending governmental outpatient clinics regarding the Premarital Screening and Genetic Counseling (PMSGC) programs, to identify predictors of high knowledge scores and to determine the satisfaction and recommendations of clients of the program. A cross-sectional study was conducted from January to April 2009. Individuals who attended three governmental hospital outpatient clinics on the day of the interview and agreed to participate in the study were recruited. The three hospitals were the two hospitals in Jeddah that offer the PMSGC programs and the King Abdulaziz University Hospital. Ethical considerations were followed and data were collected through an interview questionnaire that had been constructed for the study. The questionnaire asked for personal and socio-demographic data and for responses, on a 5-point Likert scale, to 30 knowledge items and 14 attitude statements. Individuals who participated in the PMSGC program were asked questions regarding the services and activities of the program to ascertain their satisfaction with the program and their recommendations for program improvement. The statistical analysis was performed using SPSS version 16 (SPSS Inc., Chicago, IL). The sample included 655 participants, of whom 38.8% completed the PMSGC program. The participants' knowledge about the program was generally low. Education was the first predictor of a high knowledge score; individuals having ≥ university degree obtained a higher score (aOR=2.73; 95% CI: 1.77-4.20). The second predictor was the nationality of the participants, with Saudis gaining a higher score (aOR=2.04; 95% CI: 1.002-4.16). The third predictor was monthly income. Regarding attitudes, the vast majority of participants (96.0%) strongly agreed on the importance of the

  17. Implementing web-based ping-pong-type e-communication to enhance staff satisfaction, multidisciplinary cooperation, and clinical effectiveness

    Science.gov (United States)

    Yeh, Pei-Han; Hung, Shih-Kai; Lee, Moon-Sing; Chiou, Wen-Yen; Lai, Chun-Liang; Tsai, Wei-Ta; Hsieh, Hui-Ling; Shih, Yi-Ting; Chen, Liang-Cheng; Huang, Li-Wen; Lin, Yi-An; Lin, Po-Hao; Lin, Yung-Hsiang; Liu, Dai-Wei; Hsu, Feng-Chun; Tsai, Shiang-Jiun; Liu, Jia-Chi; Chung, En-Seu; Lin, Hon-Yi

    2016-01-01

    Abstract Background: Frequent multidisciplinary communication is essential in conducting daily radiotherapy (RT) practice. However, traditional oral or paper-based communication has limitations. E-communication has been suggested, but its effects are still not well demarcated in the field of radiation oncology. Objects: In our web-based integrated information platform, we constructed a ping-pong-type e-communication function to transfer specific notations among multidisciplinary RT staffs. The purpose was to test whether applying this e-communication can increase effectiveness of multidisciplinary cooperation when compared with oral or paper-based practice. Staff satisfaction and clinical benefits were also demonstrated. Design and setting: A real-world quality-improving study was conducted in a large center of radiation oncology. Participants and dataset used: Before and after applying multidisciplinary e-communication (from 2014 to 2015), clinical RT staffs were surveyed for their user experience and satisfaction (n = 23). For measuring clinical effectiveness, a secondary database of irradiated head and neck cancer patients was re-analyzed for comparing RT toxicities (n = 402). Interventions: Applying ping-pong-type multidisciplinary reflective e-communication was the main intervention. Outcome measures: For measuring staff satisfaction, eight domains were surveyed, such as timeliness, convenience, and completeness. For measuring clinical effectiveness of multidisciplinary cooperation, event rates of severe (i.e., grade 3–4) RT mucositis and dermatitis were recorded. Results: Overall, when compared with oral communication only, e-communication demonstrated multiple benefits, particularly on notation-review convenience (2.00 ± 1.76 vs 9.19 ± 0.81; P communication showed statistically significant benefits on all eight domains, especially on notation-review convenience (5.05 ± 2.11 vs 9.19 ± 0.81; P communication (8.76 ± 0

  18. Personality Types and Megabytes: Student Attitudes toward Computer Mediated Communication (CMC) in the Language Classroom.

    Science.gov (United States)

    Beauvois, Margaret Healy; Eledge, Jean

    1996-01-01

    Describes the results of a pilot study to examine the attitudes of university students toward the use of computer-mediated communication in their French conversation and composition course. Results indicate that both introvert and extrovert personality types generally perceive the use of a local area network as a beneficial experience. (15…

  19. STUDENTS’ ATTITUDES TO EXPLICIT GRAMMAR TEACHING AND ITS RELATIONAHIP TO COMMUNICATION

    Institute of Scientific and Technical Information of China (English)

    2000-01-01

    Grammar teaching is greatly emphasised in English language teaching in China, but does it really attain the goal the students desire? An investigation was made with overseas students about their attitudes to explicit grammar teaching. The investigation reveals that grammar teaching should focus on developing the learners’ communicative ability more than presenting and explaining grammatical rules.

  20. Young Girls' Eating Attitudes and Body Image Dissatisfaction: Associations with Communication and Modeling

    Science.gov (United States)

    Kichler, Jessica C.; Crowther, Janis H.

    2009-01-01

    The relationships among communication, modeling, body image dissatisfaction, and maladaptive eating attitudes and behaviors in preadolescent girls were investigated in a cross-sectional study of 69 girls in fourth through sixth grade and their mothers. Participants completed questionnaires assessing familial and peer influences, body image…

  1. Communicating in a Multicultural Classroom: A Study of Students' Nonverbal Behavior and Attitudes toward Faculty Attire

    Science.gov (United States)

    Okoro, Ephraim; Washington, Melvin

    2011-01-01

    Economic and market globalization in the United States has engendered a multicultural learning environment that challenges both faculty and students. Diversity in the classroom is further complicated by nonverbal communication, which impacts on students' attitudes toward faculty members. Because today's classrooms are changing and undergoing rapid…

  2. Adaptation of the Communication Skills Attitude Scale (CSAS) to dental students.

    Science.gov (United States)

    Laurence, Brian; Bertera, Elizabeth M; Feimster, Tawana; Hollander, Roberta; Stroman, Carolyn

    2012-12-01

    The purpose of this study was to adapt the twenty-six-item Communication Skills Attitude Scale (CSAS) developed for medical students for use among dental students and to test the psychometric properties of the modified instrument. The sample consisted of 250 students (an 80.1 percent response rate) in years D1 to D4 at a dental school in Washington, DC. The mean age of participants was 26.6 years with a range from twenty-one to forty-two years. Slightly more than half of the participants were female (52.4 percent) and were African American or of African descent (51.7 percent). Principal components analysis was used to test the psychometric properties of the instrument. The index that resulted measured both positive and negative attitudes toward learning communications skills. The final twenty-four-item scale had good internal consistency (Cronbach's alpha=0.87), and the study obtained four important factors-Learning, Importance, Quality, and Success-that explained a significant portion of the variance (49.1 percent). Stratified analysis by demographic variables suggested that there may be gender and ethnic differences in the students' attitudes towards learning communication skills. The authors conclude that the CSAS modified for dental students, or DCSAS, is a useful tool to assess attitudes towards learning communication skills among dental students.

  3. Improving Communicative Competence with "Clickers": Acceptance/Attitudes among Nigerian Primary School Teachers

    Science.gov (United States)

    Agbatogun, Alaba Olaoluwakotansibe

    2014-01-01

    This study examined the predictive power of teachers' perceived usefulness (PU), perceived ease of use (PEU), behavioural intention (BI) to use personal response system (PRS) and computer experience (CE) on teachers' acceptance and attitude towards using PRS in improving communicative competence in the classroom where English is taught as a second…

  4. Improving Communicative Competence with "Clickers": Acceptance/Attitudes among Nigerian Primary School Teachers

    Science.gov (United States)

    Agbatogun, Alaba Olaoluwakotansibe

    2014-01-01

    This study examined the predictive power of teachers' perceived usefulness (PU), perceived ease of use (PEU), behavioural intention (BI) to use personal response system (PRS) and computer experience (CE) on teachers' acceptance and attitude towards using PRS in improving communicative competence in the classroom where English is taught…

  5. Improving Communicative Competence with "Clickers": Acceptance/Attitudes among Nigerian Primary School Teachers

    Science.gov (United States)

    Agbatogun, Alaba Olaoluwakotansibe

    2014-01-01

    This study examined the predictive power of teachers' perceived usefulness (PU), perceived ease of use (PEU), behavioural intention (BI) to use personal response system (PRS) and computer experience (CE) on teachers' acceptance and attitude towards using PRS in improving communicative competence in the classroom where English is taught as a second…

  6. Teaching First Language Speakers to Communicate across Linguistic Difference: Addressing Attitudes, Comprehension, and Strategies

    Science.gov (United States)

    Subtirelu, Nicholas Close; Lindemann, Stephanie

    2016-01-01

    While most research in applied linguistics has focused on second language (L2) speakers and their language capabilities, the success of interaction between such speakers and first language (L1) speakers also relies on the positive attitudes and communication skills of the L1 speakers. However, some research has suggested that many L1 speakers lack…

  7. The Main Factors of the Attitudes of Greek Kindergarten Teachers towards Information and Communication Technology

    Science.gov (United States)

    Zaranis, Nicholas; Oikonomidis, Vassilios

    2016-01-01

    The purpose of this article is to examine the main factors of Greek kindergarten teachers' attitudes towards information and communication technology (ICT) in kindergarten. This two-phase survey was carried out in 2007 and 2012 and used 383 and 295 participants respectively. The participants in both groups were drawn from kindergarten teachers in…

  8. The Effects of Fear Appeal and Communication Upon Attitudes Toward Alcohol Consumption

    Science.gov (United States)

    Fritzen, Robert D.

    1975-01-01

    This study examines the relationship between two independent variables, the fear appeal of the message and the character of the communicator; and the attitudes, behavior and information retention of seventh and eighth grade pupils with respect to the consumption of alcoholic beverages. A number of significant findings are reported. (Author)

  9. Pre-Service Teachers' Attitude towards Information and Communication Technology Usage: A Ghanaian Survey

    Science.gov (United States)

    Gyamfi, Stephen Adu

    2017-01-01

    This study employed the Technology Acceptance Model (TAM) to empirically investigate factors that influence Ghanaian pre-service teachers' attitudes towards Information and Communication Technology (ICT) usage. To achieve this aim, the study extended the TAM framework by adding leadership support and job relevance as exogenous variables. Data were…

  10. A Study on the Prediction of the Teaching Profession Attitudes by Communication Skills and Professional Motivation

    Science.gov (United States)

    Çimen, Latife Kabakli

    2016-01-01

    This study aims to investigate the prediction of the attitudes regarding teaching profession by the communication skills and professional motivation of pedagogical formation students. 261 pre-service teachers receiving pedagogical formation training Istanbul at a private university in the 2014-2015 academic year were included in the research as…

  11. Attitude Change in Teachers as a Function of Communicator Credibility, Social Power, and Similarity.

    Science.gov (United States)

    Grzyb, Bernard Stanley

    This study attempted to relate findings from social psychological research in the area of attitude change with communicator characteristics, and to apply conclusions drawn from this research to influence processes and persuasion within an educational context. Six basic hypotheses were tested employing three experimental groups and a control group.…

  12. Communicating in a Multicultural Classroom: A Study of Students' Nonverbal Behavior and Attitudes toward Faculty Attire

    Science.gov (United States)

    Okoro, Ephraim; Washington, Melvin

    2011-01-01

    Economic and market globalization in the United States has engendered a multicultural learning environment that challenges both faculty and students. Diversity in the classroom is further complicated by nonverbal communication, which impacts on students' attitudes toward faculty members. Because today's classrooms are changing and undergoing rapid…

  13. Perceptions of affectionate communication among people with unfavorable and favorable attitudes toward homosexuality.

    Science.gov (United States)

    Brantley-Hill, Stacia M; Brinthaupt, Thomas M

    2014-01-01

    People are sometimes hesitant to communicate affection if it might be misinterpreted by the intended receiver or an audience. We hypothesized that anti-gay/-lesbian attitudes might negatively affect the perceived appropriateness of expressing affection. One hundred and twenty male and female undergraduates with either very high or very low levels of anti-gay/-lesbian attitudes participated in the study. They rated the appropriateness of expressing affection toward same- and other-sex targets in a set of 2 (public or private setting) × 3 (positive, neutral, or negative valence) scenarios. Results supported a "generalized inhibition" effect, with high levels of anti-gay/-lesbian attitudes associated with a reluctance to express affection regardless of target, setting, valence, or current relationship status. Implications for research on affectionate expression and anti-gay/-lesbian attitudes are presented.

  14. Marital satisfaction and communication behaviors during sexual and nonsexual conflict discussions in newlywed couples: a pilot study.

    Science.gov (United States)

    Rehman, Uzma S; Janssen, Erick; Newhouse, Sarah; Heiman, Julia; Holtzworth-Munroe, Amy; Fallis, Erin; Rafaeli, Eshkol

    2011-01-01

    The way couples communicate during conflict discussions has been found to be a reliable predictor of marital satisfaction. However, in previous research, there has been little experimental control over the selection of topics. The present study examined, in a sample of 15 newlywed couples, whether affective displays during the discussion of a sexual and a nonsexual conflict topic differentially predict current marital satisfaction. Communication behaviors were coded using an adaptation of the Specific Affect Coding System, resulting in composite "negative behavior" and "positive behavior" categories. Data were analyzed using multilevel modeling. Negative behaviors displayed during the nonsexual conflict discussions were not significantly related to concurrent self-reported relationship satisfaction. In contrast, for wives, negative behaviors displayed during the discussion of a sexual problem were significantly related to lower levels of relationship satisfaction. For the sexual and nonsexual conflict discussions, positive behaviors were positively associated with relationship satisfaction, although this effect did not reach statistical significance. Overall, the authors' findings emphasize the importance of incorporating sexual variables in the study of marriage. Furthermore, their study represents an important step in recognizing that marital research benefits from an examination of specific topics of conflict as a factor to consider in studies of marital functioning.

  15. Long-term job insecurity, job satisfaction and organisational attitudes: Test of Warr’s Curvilinear Hypothesis

    Directory of Open Access Journals (Sweden)

    Hans De Witte

    2005-10-01

    Full Text Available Research suggests that job insecurity is an important work stressor, negatively affecting well-being and organisational attitudes and behaviours. This article concentrates on two often ignored issues in this field. First, the consequences of long-term job insecurity regarding job satisfaction, the evaluation of management and organisational attitudes are analysed. Secondly, Warr’s assumption of curvilinear associations between job insecurity and well-being is tested, and extended to the evaluation of management and organisational attitudes. The hypotheses are tested with data of 769 employees from various branches of a large European multinational company. In total, 15 reliable scales were used to test the hypotheses. The results show that 48,2% of the interviewees had worries about their long-term job security. Separate analyses of variance showed that long-term job insecurity was associated with two thirds of the scales. Long-term job insecurity was associated with lower job satisfaction, lower organisational attitudes and a lower evaluation of supervisors and management. Warr’s assumption of curvilinear associations with job insecurity was not corroborated, however. Suggestions for practice and for future research are discussed. Opsomming Navorsing stel voor dat werksonsekerheid ’n belangrike werk stressor is en dat dit welstand, organisasie gesindhede en gedrag negetief affekteer. Die artikel konsentreer op twee onderwerpe in hierdie veld wat gereeld geignoreer word. Eerstens word die gevolge van langtermyn werksonsekerheid met betrekking tot werkstevredenheid, die evaluering van bestuur en organisasiegesindhede geanaliseer. Tweedens, is Warr se aanames van kromlynige verhoudings tussen werksonsekerheid en welstand getoets, en uitgebrei tot die evaluasie van bestuur en organisasiegesindhede. Die hipotese is getoets met data van 769 werknemers van verskeie takke van ’n groot Europese multinasionale maatskappy. Daar is in totaal 15

  16. Men in Traditional and Nontraditional Careers: Gender Role Attitudes, Gender Role Conflict, and Job Satisfaction

    Science.gov (United States)

    Dodson, Thomas A.; Borders, L. DiAnne

    2006-01-01

    Men established in traditional (mechanical engineering, n = 100) and nontraditional (elementary school counseling, n = 100) careers were compared on their career compromise choices (sex type vs. prestige), adherence to masculinity ideology, gender role conflict, and job satisfaction. The engineers tended to choose sex type over prestige; the…

  17. Employees' communication attitudes and dislike for working in a group.

    Science.gov (United States)

    Madlock, Paul E; Kennedy-Lightsey, Carrie D; Myers, Scott A

    2007-12-01

    This study examined 128 working adults' attitudes of tolerance for disagreement, tolerance for ambiguity, and argumentativeness in relation to their dislike for working in a group. They completed the Revised Tolerance for Disagreement Scale, the Multiple Stimulus Types Ambiguity Tolerance Scale, the Argumentativeness Scale, and the Grouphate Scale. Dislike for working in a group correlated negatively with Tolerance for Disagreement (r = -.28, p Tolerance for Ambiguity (r = -.21, p < .05, r2 = .04), and Argumentativeness (r = -.21, p < .05, r2 = .04). Although these correlations are in the expected directions, magnitudes are very weak; unaccounted for variance should be examined.

  18. Evaluating a nursing communication skills training course: The relationships between self-rated ability, satisfaction, and actual performance.

    Science.gov (United States)

    Mullan, Barbara A; Kothe, Emily J

    2010-11-01

    Effective communication is a vital component of nursing care, however, nurses often lack the skills to communicate with patients, carers and other health care professionals. Communication skills training programs are frequently used to develop these skills. However, there is a paucity of data on how best to evaluate such courses. The aim of the current study was to evaluate the relationship between student self rating of their own ability and their satisfaction with a nurse training course as compared with an objective measure of communication skills. 209 first year nursing students completed a communication skills program. Both qualitative and quantitative data were collected and associations between measures were investigated. Paired samples t-tests showed significant improvement in self-rated ability over the course of the program. Students generally were very satisfied with the course which was reflected in both qualitative and quantitative measures. However, neither self-rated ability nor satisfaction was significantly correlated with the objective measure of performance, but self-rated ability and satisfaction were highly correlated with one another. The importance of these findings is discussed and implications for nurse education are proposed.

  19. A longitudinal study of the effects of premarital communication, relationship stability, and self-esteem on sexual satisfaction in the first year of marriage.

    Science.gov (United States)

    Larson, J H; Anderson, S M; Holman, T B; Niemann, B K

    1998-01-01

    This study examined select premarital factors from the ecosystemic perspective hypothesized to influence marital sexual satisfaction in the first year of marriage. A sample of 70 couples was administered by the Preparation of Marriage Questionnaire (PREP-M) a few months prior to marriage to measure premarital levels of empathy, self-disclosure, open communication, relationship stability, and self-esteem. At 1 year of marriage, their sexual satisfaction was assessed using the Index of Sexual Satisfaction (ISS). Using multiple regression analyses it was found that the best premarital predictors of husband's marital sexual satisfaction were wives' self-esteem, wives' open communication, and wives' relationship stability. The best predictors for wives' marital sexual satisfaction were wives' self-esteem, wives' open communication, and husbands' empathic communication. Conclusions and implications for premarital counselling and family life education are discussed.

  20. Knowledge and attitude for eye diseases and satisfaction for services among urban citizens of Oman: A pilot study

    Directory of Open Access Journals (Sweden)

    Rajiv Khandekar

    2008-01-01

    Materials and Methods: This was a descriptive study. 156 Omani citizens of more than 12 years of age were given a close ended questionnaire. Their self reported responses were collected. Six questions related to cataract, diabetic retinopathy, refractive error, blindness, home treatment, rehabilitation of visually impaired and perception of eye services at Ministry of Health hospitals were asked with three grades of responses to choose from. Results: The knowledge about cataract and diabetic retinopathy was found to be good in more than 70% of respondents. 35% of participants agreed for home treatment of minor eye ailments. The importance of using visual aids and the need to give special facilities for the visually impaired was positive in 85%. Two thirds of the respondents were satisfied with type of eye services. Association of knowledge and satisfaction to the gender and age group was not conclusive. Conclusions: Knowledge regarding cataract surgery and blindness due to diabetes, attitude towards use of spectacles, perceived need for visual rehabilitation and satisfaction with eye care services was positive in more than 60% of the interviewed people in this pilot study. A larger study representing Omani population is recommended.

  1. A Seismic Shift: Evaluating Changes in Scientists' Attitudes Regarding Journalists and Science Communication After Media Workshops

    Science.gov (United States)

    McBride, S.; Herbulock, D.

    2015-12-01

    Providing natural hazards scientists the opportunity to question and engage directly with journalists in a workshop setting proved effective at shifting scientists' attitudes on their role in media and public communication during natural disasters. Scientists surveyed after the encounter expressed a more responsive attitude to communicating during crises, increased willingness to support scientific peers' communication efforts and more realistic perspectives on journalists' needs and objectives. Geoscientists experienced unprecedented and intensive media and public scrutiny during the Canterbury, New Zealand earthquakes of 2010-2012. Following major quakes and aftershocks, there was a sustained high level of public demand for information and expert analysis of the underlying geological events and ongoing hazards and risks. Once the crisis ended, a period of reflection gave rise to understanding of the need for further media and communication training amongst natural hazards scientists. A workshop designed to explore scientists' attitudes to public communication during disasters and challenge their views on media, press offices and the expectations of the public was developed and implemented by the Science Media Centre, New Zealand and Massey University. This research was developed as an evaluation of this workshop. Quantitative analysis with some qualititive analysis were the methods used. Some findings include: a shift in how journalists were perceived by scientists after the workshop, largely influenced by perspectives shared during a panel where invited journalists reflected on their own experiences and answered questions from scientists. discussions on different spokespeople from different science institutions contributing to the public discussion showed a change in perception from a preference for one central spokesperson to increased support for a variety of perspectives from multiple scientists. This was influenced by insight provided by journalists during

  2. The manifestation of job satisfaction in doctor-patient communication: a ten-country European study.

    NARCIS (Netherlands)

    Bensing, J.M.; Brink-Muinen, A. van den; Boerma, W.; Dulmen, S. van

    2013-01-01

    Objective: Job satisfaction is a common problem in modern western health care. While a lot of studies analyzed the determinants of job (dis)satisfaction, less is known about the consequences of doctors’ job satisfaction for medical visits. The aim of this study is to examine - female and male -

  3. Decentralized attitude synchronization tracking control for multiple spacecraft under directed communication topology

    Institute of Scientific and Technical Information of China (English)

    Zheng Zhong; Xu Ying; Zhang Lisong; Song Shenmin

    2016-01-01

    This paper studies the attitude synchronization tracking control of spacecraft formation flying with a directed communication topology and presents three different controllers. By introduc-ing a novel error variable associated with rotation matrix, a decentralized attitude synchronization controller, which could obtain almost global asymptotical stability of the closed-loop system, is developed. Then, considering model uncertainties and unknown external disturbances, we propose a robust adaptive attitude synchronization controller by designing adaptive laws to estimate the unknown parameters. After that, the third controller is proposed by extending this method to the case of time-varying communication delays via Lyapunov–Krasovskii analysis. The distinctive feature of this work is to address attitude coordinated control with model uncertainties, unknown disturbances and time-varying delays in a decentralized framework, with a strongly connected direc-ted information flow. It is shown that tracking and synchronization of an arbitrary desired attitude can be achieved when the stability condition is satisfied. Simulation results are provided to demon-strate the effectiveness of the proposed control schemes.

  4. Latina daughters' childbearing attitudes: the role of maternal expectations and education communication.

    Science.gov (United States)

    Mireles-Rios, Rebeca; Romo, Laura F

    2014-05-01

    Adolescent girls' and their mothers' expectations for their daughters' college attainment, mother-daughter communication about education, and daughters' early childbearing attitudes were examined in 146 U.S.-raised Latina girls (mean age = 14.4 years) and their mostly immigrant mothers. Through structural equation modeling, we tested in the present study a 3-path mediating model to identify mechanisms underlying the association between maternal expectations and daughters' childbearing attitudes. There was evidence to suggest that self-reported mother-daughter communication about education and the daughters' achievement orientation, as measured by their expectations to attend college and self-reported grades, were 2 mediating factors by which maternal college expectations for daughters were linked to their childbearing attitudes. Specifically, higher maternal expectations were associated with increased reported education communication, which in turn was associated with higher achievement orientation. In turn, higher achievement orientation was associated with the girls' desire to have a first child at older ages and more rejecting attitudes toward the prospect of an adolescent pregnancy. The findings underscore the crucial role that Latina mothers can play in both supporting their daughters' goals to pursue higher education and motivating daughters to avoid early childbearing. (PsycINFO Database Record (c) 2014 APA, all rights reserved).

  5. Understanding attitudes toward information and communication technology in home-care: Information and communication technology as a market good within Norwegian welfare services.

    Science.gov (United States)

    Øyen, Karianne Røssummoen; Sunde, Olivia Sissil; Solheim, Marit; Moricz, Sara; Ytrehus, Siri

    2017-05-16

    The aim of this study was to better understand nurses' and other staff members' attitudes toward the usefulness of information and communication technology in home-care settings. Research has found that beliefs about the expected benefits of information and communication technology impact the use of technology. Furthermore, inexperience with using information and communication technology may cause negative attitudes. This article is based on a questionnaire to 155 nurses and other staff members in home-care in Sogn og Fjordane county in Norway. The results revealed minimal use of information and communication technology at work; however, participants had positive attitudes regarding the potential benefits of information and communication technology use in home-care. Individuals' extensive use of and familiarity with different solutions in private lives could be an important context for explaining employees' attitudes. Given that information and communication technology is both a welfare service and a market good, this may explain individuals' positive attitudes toward information and communication technology despite their lack of experience with it at work. Experiences with information and communication technology as a market good and the way new technologies can affect work routines will affect the implementation of information and communication technology in home-care.

  6. The mediating role of sexual and nonsexual communication between relationship and sexual satisfaction in a sample of college-age heterosexual couples.

    Science.gov (United States)

    Mark, Kristen P; Jozkowski, Kristen N

    2013-01-01

    This study aimed to examine in a sample of college-age heterosexual couples the relations between (a) relationship and sexual satisfaction and (b) sexual and nonsexual communication. The authors tested a mediation model whereby couples' relationship satisfaction was hypothesized to predict couples' sexual satisfaction by way of sexual and nonsexual communication levels. Participants were 266 individuals (133 couples) who completed measures of satisfaction and communication independently of their partner. A mediation model, tested with structural equation modeling, showed the degree to which couples were relationally satisfied was positively related to their level of sexual and nonsexual communication, which, in turn, was positively associated with their degree of sexual satisfaction. Results indicate that levels of sexual and nonsexual communication among couples affect the link between relationship and sexual satisfaction. Such findings may have important implications for college-age couples in committed relationships who are looking to improve satisfaction as well as for therapists, counselors, and educators who work with these couples to improve relationship and/or sexual satisfaction.

  7. Consumer's Attitude Segmentation for Effective Market Communication: A Case Study of Soft Drinks

    Directory of Open Access Journals (Sweden)

    Abiodun, Abolaji Joachim

    2011-05-01

    Full Text Available The fate of any product is ultimately determined by consumers’ attitude to it. This study based on primary data attempts to stratify the demand side of the market on the basis of the intensity of consumers’ feelings for a brand and it’s variant. Our hypothesis results indicate that consumers’ attitude to the parent brand is not related to its variants. The study recommends the need to set different communication objectives for each brand’s market segment with varying intensity of advertising and promotional appeals

  8. Eating attitudes, body image satisfaction and self-esteem of South African Black and White male adolescents and their perception of female body silhouettes.

    Science.gov (United States)

    Gitau, Tabither M; Micklesfield, Lisa K; Pettifor, John M; Norris, Shane A

    2014-01-01

    This cross-sectional study of urban high schools in Johannesburg, South Africa, sought to examine eating attitudes, body image and self-esteem among male adolescents (n = 391). Anthropometric measurements, Eating Attitudes Test-26 (EAT-26), Rosenberg self-esteem, body image satisfaction and perception of females were collected at age 13, 15 and 17 years. Descriptive analysis was done to describe the sample, and non-parametric Wilcoxon Mann-Whitney test was used to test for significant differences between data that were not normally distributed (EAT-26). Spearman's rank correlation coefficient analyses were conducted to test for associations between self-esteem scores and eating attitudes, body mass indices and body image satisfaction scores. To assess the differences between groups that were normally distributed chi-square tests were carried out. Ethnic differences significantly affected adolescent boys' body mass index (BMI), eating attitudes and self-esteem; White boys had higher self-esteem, BMI and normal eating attitudes than the Black boys did. BMI was positively associated with self-esteem (p = 0.01, r = 0.134) and negatively with dieting behaviour in White boys (p = 0.004, r = -0.257), and with lower EAT-26 bulimic and oral control scores in Black boys. In conclusion, the findings highlight ethnic differences and a need to better understand cultural differences that influence adolescent attitudes and behaviour.

  9. Nursing students' attitudes towards information and communication technology: an exploratory and confirmatory factor analytic approach.

    Science.gov (United States)

    Lee, Jung Jae; Clarke, Charlotte L

    2015-05-01

    The aim of this study was to develop and psychometrically test a shortened version of the Information Technology Attitude Scales for Health, in the investigation of nursing students with clinical placement experiences. Nurses and nursing students need to develop high levels of competency in information and communication technology. However, they encounter statistically significant barriers in the use of the technology. Although some instruments have been developed to measure factors that influence nurses' attitudes towards technology, the validity is questionable and few studies have been developed to test the attitudes of nursing students, in particular. A cross-sectional survey design was performed. The Information Technology Attitude Scales for Health was used to collect data from October 2012-December 2012. A panel of experts reviewed the content of the instrument and a pilot study was conducted. Following this, a total of 508 nursing students, who were engaged in clinical placements, were recruited from six universities in South Korea. Exploratory and confirmatory factor analyses were performed and reliability and construct validity were assessed. The resulting instrument consisted of 19 items across four factors. Reliability of the four factors was acceptable and the validity was supported. The instrument was shown to be both valid and reliable for measuring nursing students' attitudes towards technology, thus aiding in the current understandings of this aspect. Through these measurements and understandings, nursing educators and students are able to be more reflexive of their attitudes and can thus seek to develop them positively. © 2015 John Wiley & Sons Ltd.

  10. Parents' knowledge, attitudes, use of pain relief methods and satisfaction related to their children's postoperative pain management: a descriptive correlational study.

    Science.gov (United States)

    Chng, Hui Yi; He, Hong-Gu; Chan, Sally Wai-Chi; Liam, Joanne Li Wee; Zhu, Lixia; Cheng, Karis Kin Fong

    2015-06-01

    To examine parents' knowledge about and attitudes towards pain management, use of pain relief strategies and satisfaction with their children's postoperative pain management, as well as the relationships among these variables. Children's postoperative pain is inadequately managed worldwide. Despite increasing emphasis on parental involvement in children's postoperative pain management, few studies have examined parents' management of their child's postoperative pain in Singapore. A descriptive correlational study. A convenience sample of 60 parents having 6- to 14-year-old children undergoing inpatient elective surgery in a public hospital in Singapore was recruited. Data were collected one day after each child's surgery using the Pain Management Knowledge and Attitudes questionnaire and the Parents' Use of Pain Relief Strategies questionnaire. Descriptive statistics, Mann-Whitney U tests, Kruskal-Wallis tests and Spearman's rank correlation coefficient were used for data analyses. Parents displayed moderate levels of knowledge, attitudes and use of pain relief methods in relation to their children's postoperative pain and pain management. They were generally satisfied with the management of their child's postoperative pain. There was significant difference in Parents' Use of Pain Relief Strategies scores between parents with and without previous experience of caring for their hospitalised child. Statistically significant positive correlations were found between parents' knowledge and attitude, knowledge and satisfaction, attitude and satisfaction, knowledge and pain relief strategies, as well as attitude and pain relief strategies. This study indicates the need to provide parents with more information regarding their children's postoperative pain management. Future studies are needed to develop educational interventions for parents to improve their knowledge and attitudes, which will eventually improve their use of pain relief strategies for their children. Health

  11. Medical professionalism from a socio-cultural perspective: Evaluating medical residents communicative attitudes during the medical encounter in Malaysia

    Directory of Open Access Journals (Sweden)

    K Ganasegeran

    2014-01-01

    Full Text Available Context: The practice of medicine requires good communication skills to foster excellent rapport in doctor patient relationship. Reports on communication skills learning attitude among medical professionals are key essentials toward improving patient safety and quality of care. Aims: We aimed to determine factors affecting communication skills learning attitudes among medical residents in Malaysia. Settings and Design: Cross-sectional survey, in a Malaysian public health hospital. Materials and Methods: A total of 191 medical residents across medical and surgical based rotations were included. We assessed the validated communication skills attitude scale among medical residents from different rotations. Statistical Analysis: Statistical Package of Social Sciences (SPSS® (version 16.0, IBM, Armonk, NY was used. Cronbach′s alpha was used to test the internal consistency of the scale. Descriptive analysis was conducted for all variables. Bivariate analysis was employed across the socio-demographic variables. Results: Majority of the residents believed that communication skills training should be made compulsory in Malaysia (78.5%. Medical residents agreed that acquiring good communication skills is essential to be a good doctor. However, the majority cited time pressures for not being able to learn communication skills. Significant differences in communication skills learning attitude scores were found between Malays and Chinese. Conclusion: The majority of medical residents had a positive attitude toward communication skills learning. Socio-demographic factors influenced communication skills learning attitude among medical residents. Incorporating communicative skills modules during hospital Continuous Medical Education for medical residents is essential to cultivate communicative skills attitudes for effective doctor-patient relationship during the routine medical encounters.

  12. Pediatric caregiver attitudes toward email communication: survey in an urban primary care setting.

    Science.gov (United States)

    Dudas, Robert Arthur; Crocetti, Michael

    2013-10-23

    Overall usage of email communication between patients and physicians continues to increase, due in part to expanding the adoption of electronic health records and patient portals. Unequal access and acceptance of these technologies has the potential to exacerbate disparities in care. Little is known about the attitudes of pediatric caregivers with regard to their acceptance of email as a means to communicate with their health care providers. We conducted a survey to assess pediatric caregiver access to and attitudes toward the use of electronic communication modalities to communicate with health care providers in an urban pediatric primary care clinic. Participants were pediatric caregivers recruited from an urban pediatric primary care clinic in Baltimore, Maryland, who completed a 35-item questionnaire in this cross-sectional study. Of the 229 caregivers who completed the survey (91.2% response rate), 171 (74.6%) reported that they use email to communicate with others. Of the email users, 145 respondents (86.3%) stated that they would like to email doctors, although only 18 (10.7%) actually do so. Among email users, African-American caregivers were much less likely to support the expanded use of email communication with health care providers (adjusted OR 0.34, 95% CI 0.14-0.82) as were those with annual incomes less than US $30,000 (adjusted OR 0.26, 95% CI 0.09-0.74). Caregivers of children have access to email and many would be interested in communicating with health care providers. However, African-Americans and those in lower socioeconomic groups were much less likely to have positive attitudes toward email.

  13. The Relationship between EFL Teachers’ Preferences of Corrective Feedback and Their Attitudes towards Communicative Language Teaching

    Directory of Open Access Journals (Sweden)

    Ali Zangoei

    2014-09-01

    Full Text Available Despite a laissez-faire approach to errors nowadays, appropriate corrective feedback makes an educational environment more communicative and effective. The present correlational study sought to scrutinize the relationship between EFL teachers’ preferences of corrective feedback (CF and their attitudes towards principles of communicative language teaching (CLT. To do so, 108 EFL teachers completed a questionnaire containing three parts, e.g. demographic information, attitudes towards principles of CLT (24 items adopted from Chang, 2011 and CF preferences. Results of Chi Square Test confirmed the relationship between these two variables. It was also found that elicitation and metalinguistic feedback were the most frequently selected types by the participants as well as preferences of those EFL teachers who gained higher scores in CLT attitude scale. The findings can provide pedagogical implications to employ particular types of CFs in English classrooms to pave the ways for effective communication in EFL settings.  Keywords: Corrective Feedback (CF; Communicative Language Teaching (CLT; EFL Teachers

  14. Vagal and hormonal gut–brain communication: from satiation to satisfaction

    Science.gov (United States)

    BERTHOUD, H.-R.

    2012-01-01

    Studying communication between the gut and the brain is as relevant and exciting as it has been since Pavlov's discoveries a century ago. Although the efferent limb of this communication has witnessed significant advances, it is the afferent, or sensory, limb that has recently made for exciting news. It is now clear that signals from the gut are crucial for the control of appetite and the regulation of energy balance, glucose homeostasis, and more. Ghrelin, discovered just a few years ago, is the first gut hormone that increases appetite, and it may be involved in eating disorders. The stable analogue of glucagon-like peptide-1 has rapidly advanced to one of the most promising treatment options for type-2 diabetes. Changes in the signalling patterns of these and other gut hormones best explain the remarkable capacity of gastric bypass surgery to lower food intake and excess body weight. Given the enormous societal implications of the obesity epidemic, these are no small feats. Together with the older gut hormone cholecystokinin and abundant vagal mechanosensors, the gut continuously sends information to the brain regarding the quality and quantity of ingested nutrients, not only important for satiation and meal termination, but also for the appetitive phase of ingestive behaviour and the patterning of meals within given environmental constraints. By acting not only on brainstem and hypothalamus, this stream of sensory information from the gut to the brain is in a position to generate a feeling of satisfaction and happiness as observed after a satiating meal and exploited in vagal afferent stimulation for depression. PMID:18402643

  15. Vagal and hormonal gut-brain communication: from satiation to satisfaction.

    Science.gov (United States)

    Berthoud, H-R

    2008-05-01

    Studying communication between the gut and the brain is as relevant and exciting as it has been since Pavlov's discoveries a century ago. Although the efferent limb of this communication has witnessed significant advances, it is the afferent, or sensory, limb that has recently made for exciting news. It is now clear that signals from the gut are crucial for the control of appetite and the regulation of energy balance, glucose homeostasis, and more. Ghrelin, discovered just a few years ago, is the first gut hormone that increases appetite, and it may be involved in eating disorders. The stable analogue of glucagon-like peptide-1 has rapidly advanced to one of the most promising treatment options for type-2 diabetes. Changes in the signalling patterns of these and other gut hormones best explain the remarkable capacity of gastric bypass surgery to lower food intake and excess body weight. Given the enormous societal implications of the obesity epidemic, these are no small feats. Together with the older gut hormone cholecystokinin and abundant vagal mechanosensors, the gut continuously sends information to the brain regarding the quality and quantity of ingested nutrients, not only important for satiation and meal termination, but also for the appetitive phase of ingestive behaviour and the patterning of meals within given environmental constraints. By acting not only on brainstem and hypothalamus, this stream of sensory information from the gut to the brain is in a position to generate a feeling of satisfaction and happiness as observed after a satiating meal and exploited in vagal afferent stimulation for depression.

  16. Implementing the Electronic Medical Record in the Exam Room: The Effect on Physician-Patient Communication and Patient Satisfaction

    OpenAIRE

    Nagy, Vivian Tong; Kanter, Michael H

    2007-01-01

    With the implementation of the electronic medical record—called HealthConnect—in all exam rooms throughout the Kaiser Permanente health care delivery system, how computers in the exam room affects physician-patient communication is a new concern. Patient satisfaction scores were obtained for all primary and specialty care physicians in a large medical center in Southern California to determine how scores changed as physicians started using HealthConnect in the exam room. Results show no signi...

  17. The Effect of Personality Value Practice of Principals toward Attitude, Discipline, Qualities and Communications of Work

    Directory of Open Access Journals (Sweden)

    Muhammad Asri

    2015-02-01

    Full Text Available This study aims to identify the effect of personality value practice of principals toward work attitude, work discipline, work quality and work communication of teachers in senior high schools such as public senior high schools (SMA, vocational senior high schools (SMK, religion senior high schools (MAN in Makassar city, South Sulawesi province of Indonesia. The sample consisted of 295 teachers. It used random sampling method. The study used a questionnaire to collect data. Data were analyzed by the statistical inference of linear regression to test the hypotheses. Cronbach's alpha of the questionnaire is 0.879. The results showed a strong effect of personality values of principals toward work attitude, work quality and work communication of teachers at schools. While, personality value of principals have moderate influence on teachers’ work discipline.

  18. Evaluation of an assertiveness training program on nursing and medical students' assertiveness, self-esteem, and interpersonal communication satisfaction.

    Science.gov (United States)

    Lin, Yen-Ru; Shiah, I-Shin; Chang, Yue-Cune; Lai, Tzu-Ju; Wang, Kwua-Yun; Chou, Kuei-Ru

    2004-11-01

    This study's objective was to evaluate the effect of an assertiveness training program on nursing and medical students' assertiveness, self-esteem, and interpersonal communication satisfaction. Using a longitudinal research design, 69 participants whose scores on the Assertive Scale were assertiveness) and who were willing to participate were included and assigned to an experimental group (33 subjects) or comparison group (36 participants; participants were matched with the experimental group by grade and sex). Participants in the experimental group received eight 2-h sessions of assertiveness training once a week. Data were collected before and after training and again one month after the end of the training using the Rotter's Internal versus External Control of Reinforcement Scale, Sex Role Inventory, Assertive Scale, Esteem Scale, and Interpersonal Communication Satisfaction Inventory. The generalized estimated equation (GEE) method was used for statistical analysis. The assertiveness and self-esteem of the experimental group were significantly improved in nursing and medical students after assertiveness training, although interpersonal communication satisfaction of the experimental group was not significantly improved after the training program.

  19. Put a Face to a Name (Part A): The Effects of Photographic Aids on Patient Satisfaction, Clinician Communication, and Quality of Care

    Science.gov (United States)

    2014-04-04

    Effects of Photographic Aids (Photos of Faces) on Patient Recall of Their Clinical Care Team; Effects of Photographic Aids (Photos of Faces) on Clinician-patient Communication; Effects of Photographic Aids (Photos of Faces) on Overall Patient Satisfaction

  20. The impact of nonverbal communication on iranian young EFL learners’ attitudes and understanding of lexical items

    Directory of Open Access Journals (Sweden)

    Karimi, Manoochehr

    2012-01-01

    Full Text Available The present research sets at investigating the importance of nonverbal communication (NVC in L2 teaching and learning. More specifically, it studies the effect of teaching gestures that can be perceived and do not come directly from physical language. Communication is a means of sharing ideas, feelings, and attitudes. It is separated into two parts; verbal and nonverbal. Verbal communication uses language, while nonverbal communication is behaviors that can be perceived indirectly from physical language. The participants of the study included 60 Iranian young learners of English selected from among a population of 100 EFL young learners at a private language institute. The participants were divided into two experimental and control groups based on random sampling. Both groups were instructed 15 lexical items. Experimental group was taught using NVC such as gesture and some pertinent pictures whereas control group was instructed using verbal communication (VC and some relevant pictures for six sessions during a month. Then the participants in both groups were tested orally to check their amount of progress. The data were fed into the computer and were analyzed by SPSS using t-test. The results show significant differences between experimental and control groups displaying that experimental group outperformed control group. Also, a questionnaire was distributed among the participants based on Likert scale. The achieved data were analyzed by SPSS and the mean score showed high positive attitudes towards NVC in L2 teaching and learning

  1. Nursing students’ attitudes towards information communication technology:An exploratory and confirmatory factor analytic approach

    OpenAIRE

    Lee, J.J.; Clarke, Charlotte

    2015-01-01

    Aim: The aim of this study was to develop and psychometrically test a shortened version of the Information Technology Attitude Scales for Health, in the investigation of nursing students with clinical placement experiences.Background: Nurses and nursing students need to develop high levels of competency in information and communication technology. However, they encounter significant barriers in the use of the technology. Although some instruments have been developed to measure factors that in...

  2. Perceptions and attitudes of students of mass communication toward mental illness in Nigerian Tertiary Institution

    Directory of Open Access Journals (Sweden)

    Lateef Olutoyin Oluwole

    2016-01-01

    Full Text Available Background: The power of the modern mass media is not limited to its ability to communicate information and entertain but derives primarily from its ability to define situations, thereby enabling it to construct social reality. Stigma is related to negative stereotyping and prejudicial attitudes that in turn lead to discriminatory practices. Aims: The study sought to know the perceptions of and attitudes of mass communication students towards mental illness and the mentally ill. Settings and Design: The study population comprised of final year Diploma students of Mass Communication of a foremost tertiary institution in Nigeria. Methods and Material: The World Psychiatric Association questionnaire measuring attitudes towards Schizophrenia was modified and administered to the students. Results: Study also showed only one-fifth of all respondents had contact with either an advert or a promotion about mental illness. About three-quarter (74.1% of those who had come in contact with information on mental illness had done so through audiovisuals including television and radio. More than half of the students ranked environmental factors foremost among causes of mental illness. Majority of the students (85.9% would definitely not marry someone with mental illness. Conclusions: The enormous potential and influence the media has on mental health issues would require that mental health professionals provide great input into the enlightenment program for these young and mental health-naïve potential image makers.

  3. Team climate and attitudes toward information and communication technology among nurses on acute psychiatric wards.

    Science.gov (United States)

    Koivunen, Marita; Anttila, Minna; Kuosmanen, Lauri; Katajisto, Jouko; Välimäki, Maritta

    2015-01-01

    Objectives: To describe the association of team climate with attitudes toward information and communication technology among nursing staff working on acute psychiatric wards. Background: Implementation of ICT applications in nursing practice brings new operating models to work environments, which may affect experienced team climate on hospital wards. Method: Descriptive survey was used as a study design. Team climate was measured by the Finnish modification of the Team Climate Inventory, and attitudes toward ICT by Burkes' questionnaire. The nursing staff (N = 181, n = 146) on nine acute psychiatric wards participated in the study. Results: It is not self-evident that experienced team climate associates with attitudes toward ICT, but there are some positive relationships between perceived team climate and ICT attitudes. The study showed that nurses' motivation to use ICT had statistically significant connections with experienced team climate, participative safety (p = 0.021), support for innovation (p = 0.042) and task orientation (p = 0.042). Conclusion: The results suggest that asserting team climate and supporting innovative operations may lead to more positive attitudes toward ICT. It is, in particular, possible to influence nurses' motivation to use ICT. More attention should be paid to psychosocial factors such as group education and co-operation at work when ICT applications are implemented in nursing.

  4. Understanding the differentiating impacts of the communication strategies of a high involvement service (investment advisory services) and a high involvement product (precious jewellery) on customer satisfaction and loyalty.

    OpenAIRE

    Gupta, Gauri

    2009-01-01

    While marketing literature has largely focused on high and low involvement purchases and the positive relationship between customer satisfaction and loyalty; the differentiating impacts of communication strategies for a high involvement service and a high involvement product on customer satisfaction and loyalty has received little academic attention. Consequently, this study examines the differentiating impacts of the communication strategies for investment advisory services and precious jewe...

  5. The Influence of Attitudes and Affect on Willingness to Communicate and Second Language Communication

    Science.gov (United States)

    Yashima, Tomoko; Zenuk-Nishide, Lori; Shimizu, Kazuaki

    2004-01-01

    This article investigates results and antecedents of willingness to communicate WTC in a second language L2 through 2 separate investigations conducted with Japanese adolescent learners of English. In the first investigation, involving 160 students, a model was created based on the hypothesis that WTC results in more frequent communication in the…

  6. Attitudes toward Learning Oral Communication Skills Online: The Importance of Intrinsic Interest and Student-Instructor Differences

    Science.gov (United States)

    Harris, Keith M.; Phelan, Liam; McBain, Bonnie; Archer, Jennifer; Drew, Antony J.; James, Carole

    2016-01-01

    This study examined and compared attitudes of both students and instructors, motivated by an interest in improving the development and delivery of online oral communication learning (OOCL). Few studies have compared student and instructor attitudes toward learning technologies, and no known studies have conducted item response theory (IRT)…

  7. The Impact of Electronic Health Records on Healthcare Professional's Beliefs and Attitudes toward Face to Face Communication

    Science.gov (United States)

    Nickles, Kenneth Patrick

    2012-01-01

    The impact of electronic health records on healthcare professional's beliefs and attitudes toward face to face communication during patient and provider interactions was examined. Quantitative survey research assessed user attitudes towards an electronic health record system and revealed that healthcare professionals from a wide range of…

  8. Non-conscious Effects of Marketing Communication and Implicit Attitude Change: State of Research and New Perspectives

    OpenAIRE

    Courbet, Didier; Fourquet-Courbet, Marie-Pierre

    2014-01-01

    International audience; The article shows that many psychological effects of the marketing communication, sometimes called "non-conscious effects", really produce implicit attitude changes. We show that the theoretical and methodological framework of implicit attitude is well adapted to study these effects and to open new perspectives to study the persuasion in a marketing communication context. On the basis of research conducted within advertising contexts, product placement and TV sponsorsh...

  9. Evaluation of a school-based program designed to improve body image satisfaction, global self-esteem, and eating attitudes and behaviors: a replication study.

    Science.gov (United States)

    McVey, Gail L; Davis, Ron; Tweed, Stacey; Shaw, Brian F

    2004-07-01

    The purpose of the current study was to evaluate the effectiveness of a life-skills promotion program designed to improve body image satisfaction and global self-esteem, while reducing negative eating attitudes and behaviors and feelings of perfectionism, all of which have been identified as predisposing factors to disordered eating. A total of 258 girls with a mean age of 11.8 years (intervention group = 182 and control group = 76) completed questionnaires before, and 1 week after, the six-session school-based program, and again 6 and 12 months later. The intervention was successful in improving body image satisfaction and global self-esteem and in reducing dieting attitude scores at post intervention only. The gains were not maintained at the 12-month follow-up. The need to assess the influence of health promotion programs on predisposing risk factors, compared with problem-based outcome measures, is discussed. Copyright 2004 by Wiley Periodicals, Inc.

  10. Commuting and communication: An investigation of taxi drivers’ experiences, attitudes and beliefs about passengers with communication disorders

    Directory of Open Access Journals (Sweden)

    Sianne Green

    2015-02-01

    Full Text Available Background: One of the most popular means of public transport within South Africa is mini-bus taxis.Objectives: As South Africa is made up of diverse cultures, religions and beliefs, the aim of this study was to explore Johannesburg based taxi drivers’ experiences of beliefs about, and attitudes towards passengers who have a communication disability.Method: Semi-structured interviews were conducted with 10 mini-bus taxi drivers.Results: Interviews revealed that almost all the taxi drivers had encountered passengers with a communication disability, and had an awareness of passengers with a hearing disability as opposed to a speech disability. Furthermore mini-bus taxi drivers generally held a positive view of their passengers with a communication disability.Conclusion: Study findings contribute to existing literature within the fields of speech pathology and audiology, advocacy groups and policy makers, particularly research studies on participation experiences of persons with communication disabilities related to transportation access. The results of the study should also provide a foundation for disability policy development initiatives with the aim of increasing levels of public awareness.[Full article text to follow.

  11. Commuting and communication: An investigation of taxi drivers' experiences, attitudes and beliefs about passengers with communication disorders.

    Science.gov (United States)

    Green, Sianne; Mophosho, Munyane; Khoza-Shangase, Katijah

    2015-01-01

    One of the most popular means of public transport within South Africa is mini-bus taxis. As South Africa is made up of diverse cultures, religions and beliefs, the aim of this study was to explore Johannesburg based taxi drivers' experiences of beliefs about, and attitudes towards passengers who have a communication disability. Semi-structured interviews were conducted with 10 mini-bus taxi drivers. Interviews revealed that almost all the taxi drivers had encountered passengers with a communication disability, and had an awareness of passengers with a hearing disability as opposed to a speech disability. Furthermore mini-bus taxi drivers generally held a positive view of their passengers with a communication disability. Study findings contribute to existing literature within the fields of speech pathology and audiology, advocacy groups and policy makers, particularly research studies on participation experiences of persons with communication disabilities related to transportation access. The results of the study should also provide a foundation for disability policy development initiatives with the aim of increasing levels of public awareness.

  12. Commuting and communication: An investigation of taxi drivers’ experiences, attitudes and beliefs about passengers with communication disorders

    Science.gov (United States)

    Green, Sianne; Khoza-Shangase, Katijah

    2015-01-01

    Background One of the most popular means of public transport within South Africa is mini-bus taxis. Objectives As South Africa is made up of diverse cultures, religions and beliefs, the aim of this study was to explore Johannesburg based taxi drivers’ experiences of beliefs about, and attitudes towards passengers who have a communication disability. Method Semi-structured interviews were conducted with 10 mini-bus taxi drivers. Results Interviews revealed that almost all the taxi drivers had encountered passengers with a communication disability, and had an awareness of passengers with a hearing disability as opposed to a speech disability. Furthermore mini-bus taxi drivers generally held a positive view of their passengers with a communication disability. Conclusion Study findings contribute to existing literature within the fields of speech pathology and audiology, advocacy groups and policy makers, particularly research studies on participation experiences of persons with communication disabilities related to transportation access. The results of the study should also provide a foundation for disability policy development initiatives with the aim of increasing levels of public awareness. PMID:28730016

  13. Relationship between communication manners of head nurses with job satisfaction of nurses under their supervision in educational hospitals of Isfahan University of Medical Sciences in 2006.

    Science.gov (United States)

    Dehaghani, Abdollah Rezaei; Hosseini, Habibollah; Tavakol, Khosrow; Bakhtiyari, Soheila

    2010-01-01

    Interpersonal communication is considered as an important and effective factor of job satisfaction and efficiency and has special significance in nursing career because of the face to face relationship with patients. This study aimed to determine the association between head nurses' interpersonal communication and job satisfaction of nurses under their supervision. The study was conducted in educational hospitals of Isfahan University of Medical Sciences in 2006. This was a descriptive and analytical study on 203 nursing personnel working in educational hospitals of Isfahan University of Medical Sciences in 2006. Data were collected using Job Descriptive Index (JDI) developed by Smith and Kendall and interpersonal communication was measured using a researcher-made questionnaire. Data were analyzed using SPSS software and Pearson's test and presented in tables and diagrams. The majority of the participants (148 subjects, 73%) believed that head nurses' interpersonal communication was excellent and in general Pearson's test showed a significant association between head nurses' interpersonal communication and their personnel's job satisfaction (p communication of the head nurses and job satisfaction of their personnel, we can improve the job satisfaction of nursing personnel as well as patients' satisfactory and level of services by developing educational courses and workshops on importance and effectiveness of interpersonal communication for head nurses.

  14. Can we rely on simulated patients' satisfaction with their consultation for assessing medical students' communication skills? A cross-sectional study.

    Science.gov (United States)

    Gude, T; Grimstad, H; Holen, A; Anvik, T; Baerheim, A; Fasmer, O B; Hjortdahl, P; Vaglum, P

    2015-12-18

    In medical education, teaching methods offering intensive practice without high utilization of faculty resources are needed. We investigated whether simulated patients' (SPs') satisfaction with a consultation could predict professional observers' assessment of young doctors' communication skills. This was a comparative cross-sectional study of 62 videotaped consultations in a general practice setting with young doctors who were finishing their internship. The SPs played a female patient who had observed blood when using the toilet, which had prompted a fear of cancer. Immediately afterwards, the SP rated her level of satisfaction with the consultation, and the scores were dichotomized into satisfaction or dissatisfaction. Professional observers viewed the videotapes and assessed the doctors' communication skills using the Arizona Communication Interview Rating Scale (ACIR). Their ratings of communication skills were dichotomized into acceptable versus unacceptable levels of competence. The SPs' satisfaction showed a predictive power of 0.74 for the observers' assessment of the young doctors and whether they reached an acceptable level of communication skills. The SPs' dissatisfaction had a predictive power of 0.71 for the observers' assessment of an unacceptable communication level. The two assessment methods differed in 26% of the consultations. When SPs felt relief about their cancer concern after the consultation, they assessed the doctors' skills as satisfactory independent of the observers' assessment. Accordance between the dichotomized SPs' satisfaction score and communication skills assessed by observers (using the ACIR) was in the acceptable range. These findings suggest that SPs' satisfaction scores may provide a reliable source for assessing communication skills in educational programs for medical trainees (students and young doctors). Awareness of the patient's concerns seems to be of vital importance to patient satisfaction.

  15. From Research to Practice: Increasing Ability of Practitioners to Relate Family-of-Origin Communicative Techniques to Current Marital Satisfaction

    Directory of Open Access Journals (Sweden)

    Claire Kimberly

    2016-02-01

    Full Text Available Research has shown a connection between family-of-origin communicative techniques and later marital satisfaction. However, little has been done to see how this information can be incorporated in family life education settings. The purpose of this study is to make a connection between research and practice by testing the validity of easy-to-use measurements informing this relationship. The results of a survey from 649 married individuals about the communicative practices within their family-of-origin and in their current marriage support the ability of practitioners to understand techniques utilized in marriage by interpreting those used in childhood. By associating the literature between family-of-origin communication and marital dynamics in a practical way, practitioners and educators will be better able to assess and assist married couples in therapeutic or educational settings.

  16. An Attitude Strength and Self-Perception Framework Regarding the Bi-directional Relationship of Job Satisfaction with Extra-Role and In-Role Behavior: The Doubly Moderating Role of Work Centrality.

    Science.gov (United States)

    Ziegler, Rene; Schlett, Christian

    2016-01-01

    Studies have identified variables either moderating the extent to which job satisfaction predicts work behavior or moderating the reverse impact of work behavior on job satisfaction. Based on an attitude strength and self-perception framework, we argue that certain variables may moderate both the predictive utility of job satisfaction for work behavior and the impact of work behavior on job satisfaction. Specifically focusing on work centrality, we hold that high work centrality renders job satisfaction a strong job attitude, whereas low work centrality renders job satisfaction a weak job attitude. Hence, the predictive utility of job satisfaction for both extra-role behavior and in-role behavior should be higher the more work is central to employees. In contrast, the influence of extra-role behavior, but not of in-role behavior, on job satisfaction should be higher the less work is central to employees. Results of a two-wave study (N = 176) were in line with these predictions. We discuss further variables that may play a similar role for the bi-directional relationship between job satisfaction and work behavior.

  17. An Attitude Strength and Self-Perception Framework Regarding the Bi-directional Relationship of Job Satisfaction with Extra-Role and In-Role Behavior: The Doubly Moderating Role of Work Centrality

    Science.gov (United States)

    Ziegler, Rene; Schlett, Christian

    2016-01-01

    Studies have identified variables either moderating the extent to which job satisfaction predicts work behavior or moderating the reverse impact of work behavior on job satisfaction. Based on an attitude strength and self-perception framework, we argue that certain variables may moderate both the predictive utility of job satisfaction for work behavior and the impact of work behavior on job satisfaction. Specifically focusing on work centrality, we hold that high work centrality renders job satisfaction a strong job attitude, whereas low work centrality renders job satisfaction a weak job attitude. Hence, the predictive utility of job satisfaction for both extra-role behavior and in-role behavior should be higher the more work is central to employees. In contrast, the influence of extra-role behavior, but not of in-role behavior, on job satisfaction should be higher the less work is central to employees. Results of a two-wave study (N = 176) were in line with these predictions. We discuss further variables that may play a similar role for the bi-directional relationship between job satisfaction and work behavior. PMID:26973556

  18. The effects of the integration of external and internal communication features in digital magazines on consumers' magazine attitude

    NARCIS (Netherlands)

    Rauwers, F.; Voorveld, H.A.M.; Neijens, P.C.

    2016-01-01

    This study investigates the effects of external and internal communication features on consumers' digital magazine attitude, and the processes (i.e., perceived interactivity and social presence) underlying these effects. Both feature types enable communication between two or more people. Though, in

  19. When and Why Does Materialism Relate to Employees’ Attitudes and Well-being: The Mediational Role of Need Satisfaction and Need Frustration

    Directory of Open Access Journals (Sweden)

    Wenceslao Unanue

    2017-10-01

    Full Text Available Materialistic values may be detrimental for people’s well-being. However, we know little about why (i.e., explaining mechanisms and when (i.e., boundary conditions this is the case. Although low satisfaction of the psychological needs is said to play a key role in this process, a recent meta-analysis indicates that the explaining power of need satisfaction is limited and suggests that need frustration may be more important. Moreover, although materialism may be detrimental in some life domains, studies in materialistic contexts such as work are lacking, particularly in the non-Western world. In response, we put need frustration to the fore and examine both need satisfaction and frustration as the underlying processes in the relation between materialism and employee attitudes and well-being in two Latin–American countries. The Chilean sample (N = 742 shows that materialism at work is associated with less positive (work satisfaction and engagement and more negative (burnout and turnover intentions outcomes, even when controlling for workers’ income. Notably, need frustration explained the detrimental effects of materialism alongside need satisfaction in a unique manner, showing that it is essential to distinguish both constructs. Results were replicated in Paraguay (N = 518 using different positive (organizational commitment and meaning at work and negative (negative emotions and job insecurity outcomes, adding to the generalizability of our results across samples of different nations.

  20. A Study on the Effects of Managers' Behaviors and Attitudes on Job Satisfaction and Motivation of Workers in the Directorate of Sports and Youth Services through the Eyes of Workers

    Science.gov (United States)

    Celik, Akin

    2013-01-01

    This study dealt with how managers' behaviors and attitudes affected the job satisfaction and motivation of workers in the Directorate of Sports and Youth Services in the eyes of workers. The study used a qualitative method. It focused on the workers' ideas of how they were affected by their managers' attitudes and behaviors in terms of job…

  1. [Family communication styles, attitude towards institutional authority and adolescents' violent behaviour at school].

    Science.gov (United States)

    Estévez López, Estefanía; Murgui Pérez, Sergio; Moreno Ruiz, David; Musitu Ochoa, Gonzalo

    2007-02-01

    The purpose of present study is to analyse the relationship among certain family and school factors, adolescents' attitude towards institutional authority, and violent behaviour at school. The sample is composed of 1049 adolescents of both sexes and aged from 11 to 16 years old. Statistical analyses were carried out using structural equation modelling. Results indicate a close association between negative communication with father and violent behaviour in adolescence. Moreover, data suggest that teachers' expectations affect students' attitude towards institutional authority, which in turn is closely related to school violence. Finally, findings show an indirect influence of father, mother and teacher in adolescents' violent behaviour, mainly through their effect on family- and school-self-concept.

  2. Nurse-patient communication in cancer care : does responding to patient's cues predict patient satisfaction with communication

    NARCIS (Netherlands)

    Uitterhoeve, R.J.; Bensing, J.; Dilven, E.; Donders, A.R.T.; Mulder, P.H.M. de; Achterberg, T. van

    2009-01-01

    OBJECTIVE: The aim is to investigate the relationship between nurses' cue-responding behaviour and patient satisfaction. METHODS: One hundred patient-nurse conversations about present concerns were videotaped and patients' expression of emotional cues and nurses' cue responses were coded using the

  3. Nurse-patient communication in cancer care: does responding to patient's cues predict patient satisfaction with communication.

    NARCIS (Netherlands)

    Uitterhoeve, R.; Bensing, J.; Dilven, E.; Donders, R.; deMulder, P.; Achterberg, T. van

    2009-01-01

    Objective: The aim is to investigate the relationship between nurses' cue-responding behaviour and patient satisfaction. Methods: One hundred patient-nurse conversations about present concerns were videotaped and patients' expression of emotional cues and nurses' cue responses were coded using the

  4. Nurse-patient communication in cancer care : does responding to patient's cues predict patient satisfaction with communication

    NARCIS (Netherlands)

    Uitterhoeve, R.J.; Bensing, J.; Dilven, E.; Donders, A.R.T.; Mulder, P.H.M. de; Achterberg, T. van

    2009-01-01

    OBJECTIVE: The aim is to investigate the relationship between nurses' cue-responding behaviour and patient satisfaction. METHODS: One hundred patient-nurse conversations about present concerns were videotaped and patients' expression of emotional cues and nurses' cue responses were coded using the M

  5. Nurse-patient communication in cancer care: does responding to patient's cues predict patient satisfaction with communication.

    NARCIS (Netherlands)

    Uitterhoeve, R.; Bensing, J.; Dilven, E.; Donders, R.; deMulder, P.; Achterberg, T. van

    2009-01-01

    Objective: The aim is to investigate the relationship between nurses' cue-responding behaviour and patient satisfaction. Methods: One hundred patient-nurse conversations about present concerns were videotaped and patients' expression of emotional cues and nurses' cue responses were coded using the M

  6. Supportive communication with parents moderates the negative effects of electronic media use on life satisfaction during adolescence.

    Science.gov (United States)

    Boniel-Nissim, Meyran; Tabak, Izabela; Mazur, Joanna; Borraccino, Alberto; Brooks, Fiona; Gommans, Rob; van der Sluijs, Winfried; Zsiros, Emese; Craig, Wendy; Harel-Fisch, Yossi; Finne, Emily

    2015-02-01

    To examine the impact of electronic media (EM) use on teenagers' life satisfaction (LS) and to assess the potential moderating effect of supportive communication with parents (SCP). Data were drawn from the cross-national Health Behaviour in School-aged Children (HBSC) study (2009/2010) in Canada, England, Germany, Hungary, Italy, Israel, The Netherlands, Poland and Scotland. Sample size: 53,973 students aged 11-15 years. More hours per day spent on the computer were associated with lower LS; more EM communication with friends with higher LS. This relationship became negative if EM use reached and exceeded a certain threshold. SCP moderated the effect of EM communication with friends, but not computer use for the total sample. SCP seems to be more important than computer use or EM communication with friends for LS and it seems to buffer negative effects of EM use. Communication with parents seems to buffer the negative effects of EM use on LS during adolescence. Higher computer use was related to lower LS, but "optimal" frequency of EM communication with friends was country specific.

  7. Persuasive communication: A theoretical model for changing the attitude of preservice elementary teachers toward metric conversion

    Science.gov (United States)

    Shrigley, Robert L.

    This study was based on Hovland's four-part statement, Who says what to whom with what effect, the rationale for persuasive communication, a theoretical model for modifying attitudes. Part I was a survey of 139 perservice elementary teachers from which were generated the more credible characteristics of metric instructors, a central element in the who component of Hovland's model. They were: (1) background in mathematics and science, (2) fluency in metrics, (3) capability of thinking metrically, (4) a record of excellent teaching, (5) previous teaching of metric measurement to children, (6) responsibility for teaching metric content in methods courses and (7) an open enthusiasm for metric conversion. Part II was a survey of 45 mathematics educators where belief statements were synthesized for the what component of Hovland's model. It found that math educators support metric measurement because: (1) it is consistent with our monetary system; (2) the conversion of units is easier into metric than English; (3) it is easier to teach and easier to learn than English measurement; there is less need for common fractions; (4) most nations use metric measurement; scientists have used it for decades; (5) American industry has begun to use it; (6) metric measurement will facilitate world trade and communication; and (7) American children will need it as adults; educational agencies are mandating it. With the who and what of Hovland's four-part statement defined, educational researchers now have baseline data to use in testing experimentally the effect of persuasive communication on the attitude of preservice teachers toward metrication.

  8. Students' perceptions of parent-adolescent closeness and communication about sexuality: relations with sexual knowledge, attitudes, and behaviors.

    Science.gov (United States)

    Somers, C L; Paulson, S E

    2000-10-01

    The main goal of this study was to explore how parent-adolescent closeness and communication about sexuality were associated with three aspects of adolescent sexuality (sexual knowledge, attitudes and behaviors). Participants were 157 boys and girls in grades 9 to 12 from two suburban high schools in the Midwest. Canonical correlation analyses revealed two significant combinations of variables. First, younger age and less maternal and paternal communication were related to less sexual behavior and less sexual knowledge. Second, being younger and female and receiving less maternal communication was related to less sexual knowledge and more conservative attitudes. Contrary to expectation, higher levels of parental closeness in conjunction with parental communication did not have a significant influence on these adolescents' sexuality. Given the importance of both age and parental communication in predicting adolescent's sexuality in this study, implications concerning the timing of communication become evident.

  9. Use of Rasch analysis to refine a patient-reported questionnaire on satisfaction with communication of the multiple sclerosis diagnosis.

    Science.gov (United States)

    Solari, A; Grzeda, M; Giordano, A; Mattarozzi, K; D'Alessandro, R; Simone, A; Tesio, L

    2014-08-01

    The Comunicazione medico-paziente nella Sclerosi Multipla - Revised (COSM-R) is a patient self-assessed questionnaire probing the moment of multiple sclerosis (MS) diagnosis disclosure (section 1, five items) and following period (section 2, 15 items). This study examined COSM-R dimensionality and measurement properties through Rasch analysis (partial-credit model) and proposed a revised questionnaire. Cross-sectional COSM-R data were obtained from 1068 people with MS (PwMS, 1065 questionnaires) participating in four studies (102 centres). Mean age was 40 years (range 17-73); 70% were women; 53% were from Northern, 25% from Central, and 21% from Southern Italy. Unidimensionality was not confirmed for COSM-R section 1, but was for section 2 after removal of three items. The revised instrument (COSM-S, Shortened) consisted of the original five-item checklist (section 1), modified by removing the table grouping of three items, and 12 of the original 15 section 2 items, which could now be summed and transformed into an interval scale. Scores were higher for items assessing emotional satisfaction than for those assessing informational satisfaction. The proposed COSM-S is a composite measure of satisfaction with MS diagnosis communication with improved metric properties over the original COSM-R, and whose section 2 satisfies Rasch model expectations. © The Author(s) 2014.

  10. Health communication, information technology and the public's attitude toward periodic general health examinations.

    Science.gov (United States)

    Vuong, Quan-Hoang

    2016-01-01

    Background: Periodic general health examinations (GHEs) are gradually becoming more popular as they employ subclinical screenings, as a means of early detection. This study considers the effect of information technology (IT), health communications and the public's attitude towards GHEs in Vietnam. Methods: A total of 2,068 valid observations were obtained from a survey in Hanoi and its surrounding areas. Results: In total, 42.12% of participants stated that they were willing to use IT applications to recognise illness symptoms, and nearly 2/3 of them rated the healthcare quality at average level or below. Discussion: The data, which was processed by the BCL model, showed that IT applications (apps) reduce hesitation toward GHEs; however, older people seem to have less confidence in using these apps. Health communications and government's subsidy also increased the likelihood of people attending periodic GHEs. The probability of early check-ups where there is a cash subsidy could reach approximately 80%.

  11. Factors Associated With Nursing Students' Resilience: Communication Skills Course, Use of Social Media and Satisfaction With Clinical Placement.

    Science.gov (United States)

    Sigalit, Warshawski; Sivia, Barnoy; Michal, Itzhaki

    The purpose of this study was to explore the (a) associations between students' personal and group resilience to their utilization of social networking platforms and formally taught communication skills, (b) students' personal and clinical characteristics that are related to personal and group resilience and the perceived helpfulness of communication course, and (c) factors that contribute to students' satisfaction with their clinical placement. Data were collected from 149 second year nursing students learning in a major university in the country of Israel with the use of a self-administered structured questionnaire. Students' satisfaction from their clinical placement was measured using 1 open-ended question, analyzed through qualitative methods. Results demonstrated positive correlations between students' use of social networking to their personal and group resilience (Pcommunication course (Pnetworking can and should be used as a learning tool to promote resilience among nursing students. Faculty and nurse managers should be aware of the central role of the clinical instructor and initiate collaborative and supporting initiatives. Copyright © 2016 Elsevier Inc. All rights reserved.

  12. The Refugees: Threatening or Beneficial? Exploring the Effects of Positive and Negative Attitudes and Communication on Hostile Media Perceptions

    OpenAIRE

    Dorothee Arlt; Jens Wolling

    2016-01-01

    In the actual debate on refugees in Germany the media’s role was heavily disputed. To understand this controversy, this study examines hostile media perceptions from the audience perspective. Building up on previous research on the hostile media phenomenon and considering literature on pro- and anti-immigrant attitudes, this study explores the effect of positive and negative attitudes towards refugees as well as of mainstream media, social media and interpersonal communication on hostile medi...

  13. Verbal Communication Skills and Patient Satisfaction: A Study of Doctor-Patient Interviews.

    Science.gov (United States)

    Rowland-Morin, Pamela A.; Carroll, J. Gregory

    1990-01-01

    Five physicians were tape recorded during their initial interviews with 52 adult patients to quantify behaviors in physicians' initial interviewing style. Patients were asked to complete the Medical Interview Satisfaction Scale. Silences or reaction time latencies, reciprocity, and reflective use of interruptions were significantly correlated with…

  14. Teacher Communication Preferred over Peer Interaction: Student Satisfaction with Different Tools in a Virtual Learning Environment

    Science.gov (United States)

    Small, Felicity; Dowell, David; Simmons, Peter

    2012-01-01

    Purpose: Teachers have access to a growing range of online tools to support course delivery, but which ones are valued by students? Expectations and satisfaction are important constructs in the delivery of a service product, and how these constructs operate in a service environment, such as education where the student can also take on the role of…

  15. The impact of eLearning on health professional educators' attitudes to information and communication technology

    Directory of Open Access Journals (Sweden)

    Neville V

    2015-01-01

    Full Text Available Victoria Neville,1 Mary Lam,2 Christopher J Gordon3 1Faculty of Science, Medicine and Health, The University of Wollongong, Wollongong, NSW, Australia; 2Faculty of Health Science, 3Sydney Nursing School, The University of Sydney, Sydney, NSW, Australia Background: The use of information and communication technology (ICT in health professional education is increasing rapidly. Health professional educators need to be responsive to health professionals' information and communication technological needs; however, there is a paucity of information about educators' attitudes to, and capabilities with, ICT. Methods: Fifty-two health professional educators, enrolled in health professional education postgraduate studies, participated in an online subject with specific eLearning components requiring the use of ICT. They completed a pre- and postquestionnaire pertaining to ICT attitudes, confidence, and usage. Results: Participants reported significant increases in overall ICT confidence during the subject despite it being high at baseline (mean: 7.0 out of 10; P=0.02. Even with increased ICT confidence, there were decreases in the participants' sense of ICT control when related to health professional education (P=0.002; whereas, the amount of time participants engaged with ICT devices was negatively correlated with the sense of ICT control (P=0.002. The effect of age and health discipline on ICT attitudes and confidence was not significant (P>0.05. Conclusion: This study reports that health professional educators have perceptual deficits toward ICT. The impact of eLearning increased confidence in ICT but caused a reduction in participants' sense of control of ICT. Health professional educators require more ICT training and support to facilitate better ICT integration in health professional education settings. Keywords: confidence, sense of control 

  16. Effects of Personal Traits on Generation Y Consumers' Attitudes Toward the Use of Mobile Devices for Communication and Commerce

    Directory of Open Access Journals (Sweden)

    Jihyun Kim

    2012-01-01

    Full Text Available The purpose of this study was to investigate the effects of young adult consumers' personal traits (high-tech involvement, experiment proclivity, and fashion/brand leadership on their perceptions of and attitudes toward using mobile devices for communications and commerce. The integrated stimulus-organism-responses paradigm (Fiore & Kim, 2007 served as the overarching framework, combining the uses and gratifications theory (Blumler & Katz, 1974 and the extended technology acceptance model (Kim, Ma, & Park, 2009. A convenience sample of 504 college students in 2 U. S. universities provided usable responses to our survey. Causal modeling analysis results showed that personal trait variables had significant impacts on the perceived ease of use, usefulness, and enjoyment, and attitudes toward mobile communication and mobile commerce. Findings also suggested that three perception variables positively influenced attitudes toward using mobile devices for communication as well as for commerce. This study provides empirical evidence of the potential of mobile commerce among young adult consumers.

  17. Offline eLearning for undergraduates in health professions: A systematic review of the impact on knowledge, skills, attitudes and satisfaction

    Directory of Open Access Journals (Sweden)

    Kristine Rasmussen

    2014-06-01

    Full Text Available The world is short of 7.2 million health–care workers and this figure is growing. The shortage of teachers is even greater, which limits traditional education modes. eLearning may help overcome this training need. Offline eLearning is useful in remote and resource–limited settings with poor internet access. To inform investments in offline eLearning, we need to establish its effectiveness in terms of gaining knowledge and skills, students’ satisfaction and attitudes towards eLearning.

  18. Analysis and investigation on satisfaction of nurse-patient communication in outpatient%门诊护患沟通满意度调查分析

    Institute of Scientific and Technical Information of China (English)

    陈树芬; 洪灵

    2009-01-01

    目的 调查门诊护患沟通现状及病人满意度,分析存在问题,为下一步制定对策提供依据.方法 采用问卷调查的方法 ,调查187名门诊病人对护患沟通现状满意度.结果 病人平均满意度为60.9%.其中主动服务、微笑服务、健康宣教的满意度低于50%.结论 应加强门诊护士与病人的沟通交流,提高病人满意度,构建和谐护患关系.%Objective To analyze and investigate the satisfaction of nurse-patient communication in outpatient, and provide the basis for the further development. Methods 187 outpatients were surveyed by a questionnaire on the nurse-patient communication satisfaction. Results The average satisfaction of patients was 61.1%. There was less than 50 percent satisfaction on initiative service, smiling serviee, and health education. Conclusion It is necessary to strengthen the communication between nurses and patients and improve patient satisfaction.

  19. Online eLearning for undergraduates in health professions: A systematic review of the impact on knowledge, skills, attitudes and satisfaction

    Science.gov (United States)

    George, Pradeep Paul; Papachristou, Nikos; Belisario, José Marcano; Wang, Wei; Wark, Petra A; Cotic, Ziva; Rasmussen, Kristine; Sluiter, René; Riboli–Sasco, Eva; Car, Lorainne Tudor; Musulanov, Eve Marie; Molina, Joseph Antonio; Heng, Bee Hoon; Zhang, Yanfeng; Wheeler, Erica Lynette; Al Shorbaji, Najeeb; Majeed, Azeem; Car, Josip

    2014-01-01

    Background Health systems worldwide are facing shortages in health professional workforce. Several studies have demonstrated the direct correlation between the availability of health workers, coverage of health services, and population health outcomes. To address this shortage, online eLearning is increasingly being adopted in health professionals’ education. To inform policy–making, in online eLearning, we need to determine its effectiveness. Methods We performed a systematic review of the effectiveness of online eLearning through a comprehensive search of the major databases for randomised controlled trials that compared online eLearning to traditional learning or alternative learning methods. The search period was from January 2000 to August 2013. We included articles which primarily focused on students' knowledge, skills, satisfaction and attitudes toward eLearning and cost-effectiveness and adverse effects as secondary outcomes. Two reviewers independently extracted data from the included studies. Due to significant heterogeneity among the included studies, we presented our results as a narrative synthesis. Findings Fifty–nine studies, including 6750 students enrolled in medicine, dentistry, nursing, physical therapy and pharmacy studies, met the inclusion criteria. Twelve of the 50 studies testing knowledge gains found significantly higher gains in the online eLearning intervention groups compared to traditional learning, whereas 27 did not detect significant differences or found mixed results. Eleven studies did not test for differences. Six studies detected significantly higher skill gains in the online eLearning intervention groups, whilst 3 other studies testing skill gains did not detect differences between groups and 1 study showed mixed results. Twelve studies tested students' attitudes, of which 8 studies showed no differences in attitudes or preferences for online eLearning. Students' satisfaction was measured in 29 studies, 4 studies showed

  20. The Impact of a Standalone, Patient-centered Communication Course Series on Student Achievement, Preparedness, and Attitudes.

    Science.gov (United States)

    Trujillo, Jennifer M; McNair, Chelsea D; Linnebur, Sunny A; Valdez, Connie; Trujillo, Toby C

    2016-12-25

    Objective. To evaluate the impact of a standalone, patient-centered communication (PCC) course series on student achievement of and perceived preparedness for PCC skills and to assess student attitudes regarding learning methods used. Design. During curriculum renewal, a standalone PCC course series that integrated horizontally and vertically within the curriculum was developed. Student achievement of outcomes was evaluated by aggregate performance on simulated evaluations. Students who completed the PCC series were surveyed to assess preparedness and attitudes. Students in the prior curriculum were also surveyed. Assessment. The majority of students who completed the PCC series met or exceeded expectations for the simulated evaluations. Preparedness responses were more positive from students who completed the PCC series than from those who completed the prior curriculum. Student attitudes about the learning methods use in the courses also were more positive. Conclusion. The standalone PCC course series effectively achieved PCC outcomes and improved student preparedness for communication-based activities.

  1. The Roles of Motivation, Affective Attitudes, and Willingness to Communicate among Chinese Students in Early English Immersion Programs

    Science.gov (United States)

    Knell, Ellen; Chi, Yanping

    2012-01-01

    Early English immersion in China has been studied from many angles, but no research to date has investigated affective variables, which may have a profound relevance to successful English acquisition. The present study examines the roles of motivation, attitudes towards learning English, willingness to communicate, perceived competence, language…

  2. The Roles of Motivation, Affective Attitudes, and Willingness to Communicate among Chinese Students in Early English Immersion Programs

    Science.gov (United States)

    Knell, Ellen; Chi, Yanping

    2012-01-01

    Early English immersion in China has been studied from many angles, but no research to date has investigated affective variables, which may have a profound relevance to successful English acquisition. The present study examines the roles of motivation, attitudes towards learning English, willingness to communicate, perceived competence, language…

  3. The Influence of Bibliotherapy on Children's Attitudes toward Peers Who Use Augmentative and Alternative Communication

    Science.gov (United States)

    Kanarowski, Elizabeth Ann

    2012-01-01

    This study investigated the effects of a single bibliotherapy intervention on the attitudes of first grade children toward peers who use augmentative and alternative communication (AAC). Seventy-one children, ages 6 and 7, participated in either (a) the experimental group, where they heard and discussed a book that featured a child who used AAC,…

  4. Customer satisfaction.

    Science.gov (United States)

    Vukmir, Rade B

    2006-01-01

    This paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality. Articles were obtained by an English language search of MEDLINE from January 1976 to July 2005. This computerized search was supplemented with literature from the author's personal collection of peer-reviewed articles on customer service in a medical setting. This information was presented in a qualitative fashion. There is a significant lack of objective data correlating customer service objectives, patient satisfaction and quality of care. Patients present predominantly for the convenience of emergency department care. Specifics of satisfaction are directed to the timing, and amount of "caring". Demographic correlates including symptom presentation, practice style, location and physician issues directly impact on satisfaction. It is most helpful to develop a productive plan for the "difficult patient", emphasizing communication and empathy. Profiling of the customer satisfaction experience is best accomplished by examining the specifics of satisfaction, nature of the ED patient, demographic profile, symptom presentation and physician interventions emphasizing communication--especially with the difficult patient. The current emergency medicine customer service dilemmas are a complex interaction of both patient and physician factors specifically targeting both efficiency and patient satisfaction. Awareness of these issues particular to the emergency patient can help to maximize efficiency, minimize subsequent medicolegal risk and improve patient care if a tailored management plan is formulated.

  5. ATTITUDES AND OPINIONS OF YOUNG POPULATION ON THE CONCEPT OF THE INTERNET AS A FORM OF INTEGRATED MARKETING COMMUNICATION

    Directory of Open Access Journals (Sweden)

    Sanja Bijakšić

    2015-12-01

    Full Text Available Integrated Marketing Communication  is both the system and the process of development and implementation of multiple forms of communication with the market. Its  long-term goal is to strengthen relations  with the  current customers but also to attract new customers. Therefore, the primary goal of integrated marketing communication is to have  influence on the behaviour of customers  in order to  shape and change their views and opinions. The marketing communication mix  consists of advertising, direct marketing communications, sales promotion, personal selling, public relations, publicity and outdoor advertising. This study  analyzes the attitudes and opinions of  young population regarding  the Internet as one of the most important media market communications. The instrument of data collection was a questionnaire and hypotheses were tested by using the chi-square test and confirmatory factor analysis.

  6. Offline eLearning for undergraduates in health professions: A systematic review of the impact on knowledge, skills, attitudes and satisfaction

    Science.gov (United States)

    Rasmussen, Kristine; Belisario, José Marcano; Wark, Petra A; Molina, Joseph Antonio; Loong, Stewart Lee; Cotic, Ziva; Papachristou, Nikos; Riboli–Sasco, Eva; Car, Lorainne Tudor; Musulanov, Eve Marie; Kunz, Holger; Zhang, Yanfeng; George, Pradeep Paul; Heng, Bee Hoon; Wheeler, Erica Lynette; Al Shorbaji, Najeeb; Svab, Igor; Atun, Rifat; Majeed, Azeem; Car, Josip

    2014-01-01

    Background The world is short of 7.2 million health–care workers and this figure is growing. The shortage of teachers is even greater, which limits traditional education modes. eLearning may help overcome this training need. Offline eLearning is useful in remote and resource–limited settings with poor internet access. To inform investments in offline eLearning, we need to establish its effectiveness in terms of gaining knowledge and skills, students’ satisfaction and attitudes towards eLearning. Methods We conducted a systematic review of offline eLearning for students enrolled in undergraduate, health–related university degrees. We included randomised controlled trials that compared offline eLearning to traditional learning or an alternative eLearning method. We searched the major bibliographic databases in August 2013 to identify articles that focused primarily on students’ knowledge, skills, satisfaction and attitudes toward eLearning, and health economic information and adverse effects as secondary outcomes. We also searched reference lists of relevant studies. Two reviewers independently extracted data from the included studies. We synthesized the findings using a thematic summary approach. Findings Forty–nine studies, including 4955 students enrolled in undergraduate medical, dentistry, nursing, psychology, or physical therapy studies, met the inclusion criteria. Eleven of the 33 studies testing knowledge gains found significantly higher gains in the eLearning intervention groups compared to traditional learning, whereas 21 did not detect significant differences or found mixed results. One study did not test for differences. Eight studies detected significantly higher skill gains in the eLearning intervention groups, whilst the other 5 testing skill gains did not detect differences between groups. No study found offline eLearning as inferior. Generally no differences in attitudes or preference of eLearning over traditional learning were observed

  7. Financial strain and stressful events predict newlyweds' negative communication independent of relationship satisfaction.

    OpenAIRE

    Williamson, Hannah C; Karney, Benjamin R.; Bradbury, Thomas N.

    2013-01-01

    Social-learning perspectives explicitly recognize the role of partners’ personal histories and contexts as possible causes of couple communication behavior, but these assumptions are rarely tested directly, and operationalizations of context in behavioral research on couples rarely extend beyond the interacting dyad. To broaden our understanding of why couples differ in communication, the current study examined whether observed behaviors in marital interactions covary with individual experien...

  8. Satisfaction with a 2-day communication skills course culturally tailored for medical specialists in Qatar.

    Science.gov (United States)

    Bylund, Carma L; Alyafei, Khalid; Afana, Abdelhamid; Al-Romaihi, Sheyma; Yassin, Mohammed; Elnashar, Maha; Al-Arab, Banan; Al-Khal, Abdullatif

    2017-01-01

    Health-care communication skills training may be particularly needed in the Arabian Gulf countries because of the variety of cultures within the physician and patient populations. This study describes the implementation and results of a communication skills training program for physicians in Qatar that assessed previous training, and effect of previous training on participants' course evaluations. We conducted a 2-day communication skills training course covering seven culturally adapted modules. Educational strategies included large and small group work with the standardized patient, demonstration videos, and lectures. At the end, participants completed a course evaluation survey. Data analysis performed with SPSS; frequencies and percentages were calculated, and Chi-square test applied to evaluate statistical significance. A total of 410 physicians in Qatar have participated in the course over a period of 2 years. Evaluation ratings of the course were high. Participants rated the module on Breaking Bad News as the most useful, and the small group role-play as the most helpful course component. One-third of participants had previously participated in experiential communication skills training. There was no association between previous experience and evaluation of the course. Physicians in Qatar positively evaluated a 2-day communication skills course, though the majority of participants did not have any previous exposure to experiential communication skills training.

  9. Post-Adoption Contact, Adoption Communicative Openness, and Satisfaction with Contact as Predictors of Externalizing Behavior in Adolescence and Emerging Adulthood

    Science.gov (United States)

    Grotevant, Harold D.; Rueter, Martha; Von Korff, Lynn; Gonzalez, Christopher

    2011-01-01

    Background: This study examined the relation between three variables related to adoptive family relationships (post-adoption contact between adoptive and birth family members, adoption communicative openness, and satisfaction with contact) and adoptee externalizing behavior in adolescence and emerging adulthood. Method: The study included 190…

  10. Post-Adoption Contact, Adoption Communicative Openness, and Satisfaction with Contact as Predictors of Externalizing Behavior in Adolescence and Emerging Adulthood

    Science.gov (United States)

    Grotevant, Harold D.; Rueter, Martha; Von Korff, Lynn; Gonzalez, Christopher

    2011-01-01

    Background: This study examined the relation between three variables related to adoptive family relationships (post-adoption contact between adoptive and birth family members, adoption communicative openness, and satisfaction with contact) and adoptee externalizing behavior in adolescence and emerging adulthood. Method: The study included 190…

  11. Influence of the Use of Online Communications Media on Perceptions of Transactional Distance and Student Satisfaction in a Hybrid Education Program

    Science.gov (United States)

    Fullwood, Elicia Dynae

    2015-01-01

    The purpose of this study was to determine the uses of online communications media in an undergraduate hybrid course that yielded the least transactional distance perceived by students and the highest student satisfaction with distance education. The study was based on student responses to the Distance Education Learning Environment Survey having…

  12. Shared communication processes within healthcare teams for rare diseases and their influence on healthcare professionals' innovative behavior and patient satisfaction

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    Budych Karolina

    2011-04-01

    Full Text Available Abstract Background A rare disease is a pattern of symptoms that afflicts less than five in 10,000 patients. However, as about 6,000 different rare disease patterns exist, they still have significant epidemiological relevance. We focus on rare diseases that affect multiple organs and thus demand that multidisciplinary healthcare professionals (HCPs work together. In this context, standardized healthcare processes and concepts are mainly lacking, and a deficit of knowledge induces uncertainty and ambiguity. As such, individualized solutions for each patient are needed. This necessitates an intensive level of innovative individual behavior and thus, adequate idea generation. The final implementation of new healthcare concepts requires the integration of the expertise of all healthcare team members, including that of the patients. Therefore, knowledge sharing between HCPs and shared decision making between HCPs and patients are important. The objective of this study is to assess the contribution of shared communication and decision-making processes in patient-centered healthcare teams to the generation of innovative concepts and consequently to improvements in patient satisfaction. Methods A theoretical framework covering interaction processes and explorative outcomes, and using patient satisfaction as a measure for operational performance, was developed based on healthcare management, innovation, and social science literature. This theoretical framework forms the basis for a three-phase, mixed-method study. Exploratory phase I will first involve collecting qualitative data to detect central interaction barriers within healthcare teams. The results are related back to theory, and testable hypotheses will be derived. Phase II then comprises the testing of hypotheses through a quantitative survey of patients and their HCPs in six different rare disease patterns. For each of the six diseases, the sample should comprise an average of 30 patients with

  13. Communication in Sales and Service Activities. The Research of Customers’ Satisfaction of Logan Cars

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    Ioan Bordean

    2011-07-01

    Full Text Available This paper is an issue in which we all recognize ourselves. Every day we are both providers of services and products on the one hand, and on the other hand, customers and consumers. Nowadays, when every day the global economic crisis affects us all, it is a major challenge for us to know the conditions, opportunities, standards, periods, needs and affinities of customer satisfaction in the purchase of products and services. The study aims at investigating customer satisfaction in domestic cars, since cars have become nowadays a necessity for almost all social categories. The means of transport, whether public or private, in a hectic world and in constant motion, are now part of everyday life, even if sometimes our city infrastructure does not handle the large number of vehicles. Bringing in the country a large number of used cars limiting in some ways the sales of new domestic and foreign cars and has determined the busy traffic and parking in Romania. Assuming that based on the financial strength, the market supply and the ability of sorting the information, the client buys a car to use and that they can maintain, and thus it happens the need to deepen the problem by using the techniques and specific methods of marketing research.

  14. The Growth of Anti-Corruption Attitudes in Czech Marketing Communication and PR: Anti-Corruption Fight as Marketing Tool

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    Denisa Kasl Kollmannová

    2013-03-01

    Full Text Available This article analyzes the emergence of a new trend in marketing communication and PR in the Czech Republic. After thedecline of public trust after the economic crisis in 2008, many state officials and politicians were blamed for corruptionand fraud worldwide (Edelman, 2013. Anti-corruption attitudes have emerged in government communication, media,NGOs and also within the business sector. The term “anti-corruption” has become an often-used marketing claim.Anti-corruption claims and values have been used by a wide range of companies and institutions in their corporatecommunication or PR. Often, the main business leader serve as personalities and opinion leaders in anti-corruptionactivities; these include individuals such as Karel Janeček, Stanislav Bernard or Radim Jančura. This article analyzesand discusses embedding anti-corruption attitudes within the marketing communication and PR strategy and possibleimpacts on the reputation of the company’s management.

  15. Children's attitudes toward interaction with an unfamiliar peer with complex communication needs: comparing high- and low-technology devices.

    Science.gov (United States)

    Dada, Shakila; Horn, Tenille; Samuels, Alecia; Schlosser, Ralf W

    2016-12-01

    This study examined the attitudes of children with typical development towards an unfamiliar peer with complex communication needs using augmentative and alternative communication (AAC) systems. Specifically, the study aimed to compare attitudes when the peer used mobile technology (i.e., iPad(©)(1) ) with an AAC-specific application (Proloquo2Go™ (2) ) versus a low-technology communication board. A within-group crossover design was utilized involving 78 children. Half of the participants (i.e., Group 1) viewed Video 1 of an unfamiliar peer with complex communication needs in a scripted communication interaction using an iPad with Proloquo2Go followed by Video 2 of the same interaction using a communication board. The other half of the participants (Group 2) viewed these videos in the reverse sequence. The Communication Aid/Device Attitudinal Questionnaire (CADAQ) was completed after watching each video. Results indicated that both groups were more positive towards Video 1 (iPad with Prologuo2Go) on certain dimensions of the CADAQ. The results are discussed and recommendations for future research provided.

  16. Structured nursing communication on interdisciplinary acute care teams improves perceptions of safety, efficiency, understanding of care plan and teamwork as well as job satisfaction

    Directory of Open Access Journals (Sweden)

    Gausvik C

    2015-01-01

    Full Text Available Christian Gausvik,1 Ashley Lautar,2 Lisa Miller,2 Harini Pallerla,3 Jeffrey Schlaudecker4,5 1University of Cincinnati College of Medicine, 2The Christ Hospital, Cincinnati, OH, USA; 3Department of Family and Community Medicine, 4Division of Geriatric Medicine, University of Cincinnati, Cincinnati, OH, USA; 5Geriatric Medicine Fellowship Program, University of Cincinnati/The Christ Hospital, Cincinnati, OH, USA Abstract: Efficient, accurate, and timely communication is required for quality health care and is strongly linked to health care staff job satisfaction. Developing ways to improve communication is key to increasing quality of care, and interdisciplinary care teams allow for improved communication among health care professionals. This study examines the patient- and family-centered use of structured interdisciplinary bedside rounds (SIBR on an acute care for the elderly (ACE unit in a 555-bed metropolitan community hospital. This mixed methods study surveyed 24 nurses, therapists, patient care assistants, and social workers to measure perceptions of teamwork, communication, understanding of the plan for the day, safety, efficiency, and job satisfaction. A similar survey was administered to a control group of 38 of the same staff categories on different units in the same hospital. The control group units utilized traditional physician-centric rounding. Significant differences were found in each category between the SIBR staff on the ACE unit and the control staff. Nurse job satisfaction is an important marker of retention and recruitment, and improved communication may be an important aspect of increasing this satisfaction. Furthermore, improved communication is key to maintaining a safe hospital environment with quality patient care. Interdisciplinary team rounds that take place at the bedside improve both nursing satisfaction and related communication markers of quality and safety, and may help to achieve higher nurse retention and safer

  17. Effectiveness of communication skills training of nurses on the quality of life and satisfaction with healthcare professionals among newly diagnosed cancer patients: a preliminary study.

    Science.gov (United States)

    Fukui, Sakiko; Ogawa, Keiko; Yamagishi, Akemi

    2011-12-01

    The importance of effective communication skills to sustain the cancer patient quality of life (QOL) and their satisfaction with healthcare professionals is well documented. This study aims to assess the effectiveness of communication skills training (CST) of nurses for patient QOL and their satisfaction with healthcare professionals just after being diagnosed with cancer. This is a secondary analysis of a randomized controlled trial. Eight nurses, who mainly provide psychological and informational support for patients soon after they were informed of their cancer diagnosis by physicians at a cancer screening center, were randomly assigned to an experimental group attending a CST program (four nurses) or to a control group (four nurses). Eighty-nine patients with gastric, colorectal, or breast cancer were supported and assessed by either group of nurses during the study period. The effectiveness for patient QOL and their satisfaction with healthcare professionals was assessed by administering the Short Form-8 Health Survey (SF-8) and a single-item VAS three times (1 week after diagnosis: T1; 1 month after diagnosis: T2; and 3 months after diagnosis: T3). Repeated measures analysis of variance showed a group-by-time significant increase of the mental aspects of SF-8 (F=3.48; P=0.03) and satisfaction with the nurse (F=3.18; p=0.04). Our findings underscore the importance of CST for healthcare professionals to improve the QOL of patients as well as their satisfaction with these professionals. Copyright © 2010 John Wiley & Sons, Ltd.

  18. Patient Satisfaction Influenced by interpersonal treatment and communication for African American men: the North Carolina-Louisiana Prostate Cancer Project (PCaP).

    Science.gov (United States)

    Moore, Angelo D; Hamilton, Jill B; Knafl, George J; Godley, P A; Carpenter, William R; Bensen, Jeannette T; Mohler, James L; Mishel, Merle

    2012-09-01

    The purpose of this study was to determine if a particular set of health behaviors of health care providers and African American men (AAM) influence patient satisfaction from the AAM's perspective. This descriptive, correlational study consisted of 505 AAM in North Carolina diagnosed with prostate cancer and enrolled in the North Carolina-Louisiana Prostate Cancer Project (PCaP). Analyses consisted of bivariate analyses and multiple regression. Patient-to-provider communication, interpersonal treatment, and provider-to-patient communication accounted for 45% (p ≤ .0001) of the variability in patient satisfaction. Interpersonal treatment (provider focusing on the patient) explained the greatest amount (F = 313.53, R² = .39) of patient satisfaction. Since interpersonal treatment focuses on the patient and demonstrated to be the strongest predictor in patient satisfaction, it is noteworthy to consider the emphasis that should be placed on patient-centered care. In addition, knowing important variables positively affecting patient satisfaction provides useful information for developing appropriate interventions to improve AAM health care experiences.

  19. Discussing the democratic deficit: effects of media and interpersonal communication on satisfaction with EU democracy

    NARCIS (Netherlands)

    Desmet, P.; van Spanje, J.; de Vreese, C.H.

    2015-01-01

    The perception of a democratic deficit in the European Union (EU) is widespread. In which circumstances is this perception affected by mass media and interpersonal communication? To answer this question, we analyze data from representative samples of citizens in 21 EU member states (N = 22,806) and

  20. Sexual attitudes, pattern of communication, and sexual behavior among unmarried out-of-school youth in China

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    Naar-King Sylvie

    2007-07-01

    Full Text Available Abstract Background In recent years, more adolescents are engaging in premarital sex in China. However, only a limited number of studies have explored out-of-school youth's sexual attitudes and behaviors, critical for prevention intervention development. Methods Using data from the baseline survey of a comprehensive sex education program that was conducted in a suburb of Shanghai in 2000–2002, this study describes sexual attitudes, patterns of communication on sexual matters, and premarital sexual behavior among 1,304 out-of-school youth. Multivariate logistic regression analysis was conducted to examine the factors associated with youth's premarital sexual intercourse. Results The majority (60% of out-of-school youth held favorable attitudes towards premarital sex. Males were more likely to have favorable attitudes compared with females. Male youth generally did not communicate with either parent about sex, while one-third of female youth talked to their mothers about sexual matters. Both males and females chose their friends as the person with whom they were most likely to talk about sexual matters. About 18% of the youth reported having engaged in sexual intercourse. One-fifth of sexually active youth had always used a contraceptive method, and one-quarter had been pregnant (or had impregnated a partner. There were no gender differences in rate of premarital sex or frequency of contraceptive use. Multivariate analysis revealed that age, education, family structure, parent's discipline, attitudes towards premarital sex, pattern of communication and dating were significantly associated with youth premarital sex. Conclusion A substantial proportion of out-of-school youth engage in risky sexual behaviors. Prevention programs that empower communication and sexual negotiation skills, and promote condom use should be implemented for this vulnerable group.

  1. Gender differences? Internet use and parent-child communication about sex toward sexual attitudes among early adolescents in Taiwan.

    Science.gov (United States)

    Tseng, Ying-Hua; Weng, Chia-Sui; Kuo, Shih-Hsien; Chou, Fan-Hao; Yang, Yi-Hsin; Chiang, Li-Chi

    2015-06-01

    With the progress of information technology, early adolescents are able to access sex-related information through the Internet easily. This information has been shown to have a significant influence on the sexual health of this population. In addition, parent-child communications about sex affect the sexual health of adolescents. Few empirical studies have focused on early adolescents and gender differences. This study explores gender differences between early adolescents in terms of the use of the Internet to obtain sex-related information, parent-child communication, and sex-related knowledge and attitudes. This cross-sectional and comparative study uses an analysis of covariance and a hierarchical regression for data analysis. The researchers recruited 457 sixth-grade boys (n = 204) and girls (n = 253) in southern Taiwan as participants and used a structured questionnaire to collect data. Participants exhibited significant differences in terms of Internet usage behavior, parent-child communications about sex, and sex-related knowledge and sexual attitudes. The male participants spent more time on "recreation and entertainment" activities on the Internet, whereas their female peers spent significantly more time searching for information. Regarding parent-child communications about sex, girls had better mother-child communications than boys. In addition, no gender-based difference was found for father-child communications about sex. The knowledge of physical changes occurring during puberty and of menstrual healthcare among female participants was superior to their male counterparts. Girls had a more informed sexual attitude, particularly with regard to issues of gender roles, relationships with the opposite gender, and the social aspects of sex. Sex-related knowledge and parent-child communication about sex were the two major predictors of sexual attitudes for boys and girls, respectively. To develop healthy sexual attitudes among early adolescents, nursing

  2. Relationship between organizational culture, leadership behavior and job satisfaction.

    Science.gov (United States)

    Tsai, Yafang

    2011-05-14

    Organizational culture refers to the beliefs and values that have existed in an organization for a long time, and to the beliefs of the staff and the foreseen value of their work that will influence their attitudes and behavior. Administrators usually adjust their leadership behavior to accomplish the mission of the organization, and this could influence the employees' job satisfaction. It is therefore essential to understand the relationship between organizational culture, leadership behavior and job satisfaction of employees. A cross-sectional study was undertaken that focused on hospital nurses in Taiwan. Data was collected using a structured questionnaire; 300 questionnaires were distributed and 200 valid questionnaires were returned. To test the reliability of the data, they were analyzed by Cronbach's α and confirmatory factors. Correlation analysis was used on the relationships between organizational cultures, leadership behavior and job satisfaction. Organizational cultures were significantly (positively) correlated with leadership behavior and job satisfaction, and leadership behavior was significantly (positively) correlated with job satisfaction. The culture within an organization is very important, playing a large role in whether it is a happy and healthy environment in which to work. In communicating and promoting the organizational ethos to employees, their acknowledgement and acceptance of it can influence their work behavior and attitudes. When the interaction between the leadership and employees is good, the latter will make a greater contribution to team communication and collaboration, and will also be encouraged to accomplish the mission and objectives assigned by the organization, thereby enhancing job satisfaction.

  3. Sexual communication, satisfaction, and condom use behavior in friends with benefits and romantic partners.

    Science.gov (United States)

    Lehmiller, Justin J; Vanderdrift, Laura E; Kelly, Janice R

    2014-01-01

    Although "friends with benefits" relationships (FWBRs) are common and have been the subject of significant media and research attention, relatively little is known about them, especially in terms of how they differ from other types of relationships. The present research sought to compare the sexual outcomes of FWBRs to those of traditional romantic relationships via an online survey. Results revealed that FWBR partners were less likely to be sexually exclusive, had a lower frequency of sexual interaction, were less sexually satisfied, and generally communicated less about sex than romantic partners did. However, compared to romantic partners, FWBR partners devoted relatively more of the time spent together to sexual activity, practiced safe sex more frequently, communicated more often about extradyadic sexual experiences, and reported a greater number of lifetime casual sex partners. These findings indicate that the sexual outcomes of FWBRs and romantic relationships are quite distinct and provide evidence of the potential public health implications associated with both casual and committed sexual relationships.

  4. Exploring attitudes, beliefs, and communication preferences of Latino community members regarding BRCA1/2 mutation testing and preventive strategies.

    Science.gov (United States)

    Kinney, Anita Yeomans; Gammon, Amanda; Coxworth, James; Simonsen, Sara E; Arce-Laretta, Maritza

    2010-02-01

    To inform development of a culturally sensitive hereditary breast and ovarian cancer communication initiative and related clinical genetic services. Five focus groups were conducted with 51 female and male Latinos. Educational materials were designed to communicate information about hereditary breast or ovarian cancer and availability of relevant clinical services or prevention strategies. Focus groups explored participants' knowledge, attitudes, and beliefs about hereditary breast and ovarian cancer, BRCA1/2 testing, and communication preferences for hereditary breast and ovarian cancer health messages. Overall, awareness of familial breast and ovarian cancer and availability of genetic risk assessment was low. Once informed, participants held favorable attitudes toward risk assessment and counseling services. Critical themes of the research highlighted the need to provide bilingual media products and use of a variety of strategies to increase awareness about hereditary cancer risk and availability of clinical genetic services. Important barriers were identified regarding family cancer history communication and cancer prevention services. Strategies were suggested for communicating cancer genetic information to increase awareness and overcome these barriers; these included both targeted and tailored approaches. This research suggests that cancer genetic communication efforts should consider community and cultural perspectives as well as health care access issues before widespread implementation.

  5. Older Adults and Emerging Digital Service Delivery: A Mixed Methods Study on Information and Communications Technology Use, Skills, and Attitudes.

    Science.gov (United States)

    Siren, Anu; Knudsen, Sine Grønborg

    2017-01-01

    Based on data from a survey (n = 3291) and 14 qualitative interviews among Danish older adults, this study investigated the use of, and attitudes toward, information communications technology (ICT) and the digital delivery of public services. While age, gender, and socioeconomic status were associated with use of ICT, these determinants lost their explanatory power when we controlled for attitudes and experiences. We identified three segments that differed in their use of ICT and attitudes toward digital service delivery. As nonuse of ICT often results from the lack of willingness to use it rather than from material or cognitive deficiencies, policy measures for bridging the digital divide should focus on skills and confidence rather than on access or ability.

  6. Media influence on drive for thinness, body satisfaction, and eating attitudes among young women in Hong Kong and China.

    Science.gov (United States)

    Rochelle, Tina L; Hu, W Y

    2017-03-01

    The present study examined the impact of thin-ideal media exposure on Chinese women's drive for thinness, attitudes towards body shape, and eating attitude. Women were assigned to one of two video conditions, which portrayed the thin-ideal (experimental) or was neutral (control group), in terms of content. A total of 83 young women from Hong Kong (N = 38) and Shanghai (N = 45), aged between 18 and 25 years (Mage = 22.7) participated in the study. A significant interaction was observed between the experimental video condition and location. Hong Kong women in the experimental group experienced greater levels of body dissatisfaction than Shanghai women exposed to the same condition. Exposure to thin-ideal media produced an increase in drive for thinness, body dissatisfaction and problematic eating attitudes regardless of location, with a greater immediate impact shown in Hong Kong women.

  7. Breast cancer prevention knowledge, attitudes, and behaviors among college women and mother-daughter communication.

    Science.gov (United States)

    Kratzke, Cynthia; Vilchis, Hugo; Amatya, Anup

    2013-06-01

    Although breast cancer prevention targets mostly women ages 40 and older, little is known about breast cancer prevention for young women and mother's advice. The purpose of this study was to examine breast cancer prevention knowledge, attitudes, and behaviors among college women and mother-daughter communication. Hispanic and non-Hispanic students at a southwestern university completed a breast cancer prevention survey with items for mother's advice, breast self-awareness and risk reduction knowledge, self-efficacy, susceptibility, family history, provider breast self-exam (BSE) recommendation, peer norms, BSE practice, and demographics. An openended item was also used to elicit types of mother's advice. Logistic regression was used to assess predictors for receiving mother's advice for breast cancer prevention and BSE practice. Self-reported data using a survey were obtained from 546 college women with a mean age of 23.3 (SD = 7.75). Nearly 36 % received mothers' advice and 55 % conducted BSE. Predictors for receiving mother's advice were age, self-efficacy, and family history of breast cancer. Predictors for BSE practice were mother's advice, age, self-efficacy, and provider BSE recommendation. Family history of breast cancer and knowledge were not significant predictors for BSE practice. Findings support the need for clinicians, community health educators, and mothers to provide breast cancer prevention education targeting college women.

  8. The Development and Utilization of a Scale to Measure Adolescents' Attitudes toward Peers Who Use Augmentative and Alternative Communication (AAC) Devices

    Science.gov (United States)

    Beck, Ann R.; Thompson, James R.; Kosuwan, Kullaya; Prochnow, Jessica M.

    2010-01-01

    Purpose: Study 1 developed the Assessment of Attitudes Toward Augmentative and Alternative Communication-2 (AATAAC-2) to assess adolescents' attitudes toward peers who use AAC. Study 2 used the AATAAC-2 to examine influences of familiarity with people with disabilities; type of AAC device; and various combinations of gender of rater, AAC user, and…

  9. How Communication Gadgets and Social Networking Activities can Influence The Attitude of Language Learners: A Case Study at Binus University

    Directory of Open Access Journals (Sweden)

    Wishnoebroto Wishnoebroto

    2012-04-01

    Full Text Available After the invention of PC and the internet, smart phones and tablet PC are the common gadgets that can be easily found among people in Indonesia. Besides its advantages, these instruments change the way users communicating to the others. Preliminary observation suggests that students who used IT or communication gadgets have developed a different attitude compared to those who are not. In writing for example, many young students today tend to write using the keyboard rather than handwriting. From the writer’s point of view, it is believed that the characteristic of these communication gadgets has influenced the way most young teenagers act, talk, and behave. The result of analysis of this paper has provided a clearer picture on the effect of certain technology toward the behavior of some students and teachers at BINUS University. The data gathered through qualitative observation from English Department students and English teachers at BINUS University shows that the presence of communication gadgets and social networking activities has changed the attitude especially concerning to learning preference.  

  10. The Association between Adolescent Life Satisfaction, Family Structure, Family Affluence and Gender Differences in Parent-Child Communication

    Science.gov (United States)

    Levin, Kate Ann; Dallago, Lorenza; Currie, Candace

    2012-01-01

    The study sought to examine young people's life satisfaction in the context of the family environment, using data from the 2006 HBSC: WHO-collaborative Study in Scotland (N = 5,126). Multilevel linear regression analyses were carried out for 11-, 13- and 15-year old boys and girls, with outcome measure ridit-transformed life satisfaction. The…

  11. Why Do Students Use Mobile Technology for Social Purposes during Class? Modeling Teacher Credibility, Learner Empowerment, and Online Communication Attitude as Predictors

    Science.gov (United States)

    Ledbetter, Andrew M.; Finn, Amber N.

    2016-01-01

    Following research indicating prevalent and deleterious use of social communication technology in college classrooms, this study investigated teacher credibility, learner empowerment, and online communication attitude as predictors of such use. The sample included 379 participants who completed an online survey about a college course. Results…

  12. The effect of validating and invalidating communication on satisfaction, pain and affect in nurses suffering from low back pain during a semi-structured interview.

    Science.gov (United States)

    Vangronsveld, K L; Linton, S J

    2012-02-01

    When physicians interview patients with ambiguous or nonspecific symptoms, they often try to reassure them with the purpose of explaining that no dangerous illness or disease is causing the symptoms. Unfortunately the evidence suggests that patients with benign (back) pain instead feel misunderstood, frustrated and unsatisfied with the consultation. Validation is a communication method that focuses on understanding and empathy as a platform for problem solving and it may be applicable for interviews in medical settings. The aim of this study was to examine the effects of validation on patient satisfaction, pain and affect. To this end 28 nurses with (re)current back pain were recruited and randomly assigned to be interviewed in a validating or invalidating condition. Patient satisfaction, affect, pain, disability, pain catastrophizing, and fear of movement were assessed immediately after the interview. The results show that the participants in the validated group were more satisfied with the interview than participants in the invalidating condition. Moreover, they showed a significant decrease on all measures of negative affect as well as for pain. For example, there was a significant between group difference in frustration where frustration decreased in the validation group, while it increased in the invalidation condition. A validating communication style seems to be beneficial for enhancing patient satisfaction, as well as diminishing negative affect and pain intensity ratings. Our results suggest that validation might be a viable technique to use in clinical examinations of patients suffering pain. © 2011 European Federation of International Association for the Study of Pain Chapters.

  13. The use of electronic communications in marketing activities - qualitative research -exploring the perceptions and attitudes of economic agents from Brasov

    Directory of Open Access Journals (Sweden)

    Daj, A.

    2011-01-01

    Full Text Available This study presents, with the help of literature review and qualitative marketing research, the main aspects to be taken into account in order to ensure a more effective adaptation to the peculiarities of strategy formulation in the digital environment, and determines the main issues regarding the attitude of Romanian companies from Brasov toward the use of electronic communications in implementing digital marketing tools. The paper also identifies different behaviour patterns of decision-makers in terms of their strategic options in the implementation of digital marketing.

  14. Computer-Mediated Communication in Intimate Relationships: Associations of Boundary Crossing, Intrusion, Relationship Satisfaction, and Partner Responsiveness.

    Science.gov (United States)

    Norton, Aaron M; Baptist, Joyce; Hogan, Bernie

    2017-06-15

    This study examined the impact of technology on couples in committed relationships through the lens of the couple and technology framework. Specifically, we used data from 6,756 European couples to examine associations between online boundary crossing, online intrusion, relationship satisfaction, and partner responsiveness. The results suggest that participants' reports of online boundary crossing were linked with lower relationship satisfaction and partner responsiveness. Also, lower relationship satisfaction and partner responsiveness were associated with increased online boundary crossing. The results suggest that men, but not women, who reported greater acceptability for online boundary crossing were more likely to have partners who reported lower relationship satisfaction in their relationships. Implications for clinicians, relationship educators, and researchers are discussed. Video abstract accessible by clicking here. © 2017 American Association for Marriage and Family Therapy.

  15. Medical students trained in communication skills show a decline in patient-centred attitudes: an observational study comparing two cohorts during clinical clerkships.

    Science.gov (United States)

    Bombeke, Katrien; Van Roosbroeck, Sofie; De Winter, Benedicte; Debaene, Luc; Schol, Sandrina; Van Hal, Guido; Van Royen, Paul

    2011-09-01

    Literature indicates a decline in patient-centredness in medical students, especially during clinical clerkships. We examined the impact of preclinical communication skills training (CST) on students' development of patient-centred attitudes and attitudes toward CST during clerkships. We prospectively compared two cohorts before and after clerkships: one cohort (n=48) had not received CST, whereas the other (n=37) had received a five-year CST. We assessed the impact using five validated questionnaires. Communication trained students slightly but significantly declined in patient-centred attitudes (3/4 scales) and attitudes toward CST during clerkships, whereas the scores of the untrained students remained stable (5/5 scales). Both cohorts did not differ in attitudes before clerkships. In the trained cohort, males mostly showed a sharper decline than females. In the total group (n=85), females demonstrated higher attitude scores toward CST, and in 1/4 scales measuring patient-centred attitudes. This cohort study suggests that CST might make students more vulnerable to decline in attitude scores during clerkships. These remarkable findings, contrary to what educators would expect to result from their efforts, challenge medical education to address the new questions that are raised about the validity of the questionnaires, the impact of CST and the learning processes involved in the development of patient-centredness. Copyright © 2011 Elsevier Ireland Ltd. All rights reserved.

  16. Post-abortion care services for youth and adult clients in Kenya: a comparison of services, client satisfaction and provider attitudes.

    Science.gov (United States)

    Evens, Emily; Otieno-Masaba, Rose; Eichleay, Margaret; McCarraher, Donna; Hainsworth, Gwyn; Lane, Cate; Makumi, Margaret; Onduso, Pamela

    2014-01-01

    Unsafe abortion accounts for 35% of maternal mortality in Kenya. Post-abortion care (PAC) reduces maternal death and provides an opportunity to prevent unwanted pregnancies. Few studies have documented how the receipt of PAC services varies by client age. In this study, descriptive data were collected from clients, providers and eight health facilities in Kenya's Central and Nairobi provinces to examine receipt of PAC services by client age, client satisfaction and provider attitudes. Delivery of PAC treatment, pain management, HIV and STI services and violence screening did not vary by age. However, fewer youth between the ages of 15 and 24 received a contraceptive method compared with adult clients (35% versus 48%; p=0.02). Forty-nine per cent of youth reported not using a family planning method due to fears of infertility, side-effects or lack of knowledge compared with 22% of adults. Additional efforts are needed in Kenya to bolster the family planning services that young PAC clients receive and increase the uptake of contraception.

  17. Information and Communication Technologies and Development of Learners' Critical Thinking: Primary School Teachers' Attitudes

    Science.gov (United States)

    Giavrimis, Panagiotis; Papanis, Efstratios; Papanis, Eirini-Myrsini

    2011-01-01

    The Information and Communication Technologies exercise a great impact on the ways people work, communicate and interact, and contribute considerably to the development of learners' skills. However, the use of Information and Communication Technologies cannot lead to the development of high-order skills and of critical thinking, if not combined…

  18. Family Sex Communication and the Sexual Desire, Attitudes, and Behavior of Late Adolescents

    Science.gov (United States)

    Zamboni, Brian D.; Silver, Rachel

    2009-01-01

    Parental sex education might promote healthy sexual behavior among adolescents, but some parents assume that family communication about sex will lead to sexual activity. Family sex communication has been studied with a limited range of adolescent sexual behaviors but not sexual fantasy or desire. Two measures of family sex communication were…

  19. Students’ attitude to the possibility of applying modern information and communication technologies in the educational process in physical education

    Directory of Open Access Journals (Sweden)

    Ilnitskaya A.S.

    2014-03-01

    Full Text Available Purpose: to analyze the problem of the formation of students’ attitudes toward physical education classes and the application of information and communication technologies in physical education in higher education institutions. Material: in the survey participated 245 students. Results: it was found that according to students in physical education classes with the use of modern technologies are more efficient than traditional occupations (52% are more emotional nature, help to improve mood (28%, helps to provide students the latest up to date information relative health (26 % contribute to increased power consumption of an organism (8%. Conclusion: the need for the development and application of information and communication technologies and non-traditional forms of physical education to improve the effectiveness of the educational process in physical education in higher education institutions.

  20. The Satisfaction of Teachers with Their Supervisors' Interpersonal Communication Skills in Relation to Job Burn-Out and Growth Satisfaction in Southern India

    Science.gov (United States)

    Rajesh, J. Irudhaya; Suganthi, L.

    2013-01-01

    Social support of supervisors and colleagues is thought to enable people to cope better with the demanding work situations. More specifically, supportive, supervisory communication has been found to reduce uncertainty, promote discussion, build self-esteem, clarify role expectations and inculcate meaning in the job among employees. In an attempt…

  1. The Satisfaction of Teachers with Their Supervisors' Interpersonal Communication Skills in Relation to Job Burn-Out and Growth Satisfaction in Southern India

    Science.gov (United States)

    Rajesh, J. Irudhaya; Suganthi, L.

    2013-01-01

    Social support of supervisors and colleagues is thought to enable people to cope better with the demanding work situations. More specifically, supportive, supervisory communication has been found to reduce uncertainty, promote discussion, build self-esteem, clarify role expectations and inculcate meaning in the job among employees. In an attempt…

  2. The Effects of Source Credibility in the Presence or Absence of Prior Attitudes: Implications for the Design of Persuasive Communication Campaigns.

    Science.gov (United States)

    Kumkale, G Tarcan; Albarracín, Dolores; Seignourel, Paul J

    2010-06-01

    Most theories of persuasion predict that limited ability and motivation to think about communications should increase the impact of source credibility on persuasion. Furthermore, this effect is assumed to occur, regardless of whether or not the recipients have prior attitudes. In this study, the effects of source credibility, ability, and motivation (knowledge, message repetition, relevance) on persuasion were examined meta-analytically across both attitude formation and change conditions. Findings revealed that the Source Credibility × Ability/Motivation interaction emerged only when participants lacked prior attitudes and were unable to form a new attitude based on the message content. In such settings, the effects of source credibility decayed rapidly. The implications of these findings for applied communication campaigns are discussed.

  3. The Effects of Source Credibility in the Presence or Absence of Prior Attitudes: Implications for the Design of Persuasive Communication Campaigns1

    Science.gov (United States)

    Kumkale, G. Tarcan; AlbarracÍn, Dolores; Seignourel, Paul J.

    2011-01-01

    Most theories of persuasion predict that limited ability and motivation to think about communications should increase the impact of source credibility on persuasion. Furthermore, this effect is assumed to occur, regardless of whether or not the recipients have prior attitudes. In this study, the effects of source credibility, ability, and motivation (knowledge, message repetition, relevance) on persuasion were examined meta-analytically across both attitude formation and change conditions. Findings revealed that the Source Credibility × Ability/Motivation interaction emerged only when participants lacked prior attitudes and were unable to form a new attitude based on the message content. In such settings, the effects of source credibility decayed rapidly. The implications of these findings for applied communication campaigns are discussed. PMID:21625405

  4. Developing a communication model between banking services quality via mediating variables of quality of relationship with customers and satisfaction with customer loyalty: A case study of Tejarat Bank

    Directory of Open Access Journals (Sweden)

    Hossein Rahimi Koloor

    2015-03-01

    Full Text Available This study develops a communication model. The purpose of this research was designing a regression model and developing a structural equation modeling (SEM for earning loyalty of Tejarat Bank customers. Given this concept, a questionnaire was designed and distributed among branches of Tejarat Bank in Ardabil. The data analyzed using LISREL software within the framework of path analysis using SEM model. Research results suggested that the quality of banking services, customer satisfaction, and the quality of bank relationship with customers had the most effects on customer loyalty, respectively. The findings of the study are discussed in detail.

  5. Science communication and vernal pool conservation: a study of local decision maker attitudes in a knowledge-action system.

    Science.gov (United States)

    McGreavy, Bridie; Webler, Thomas; Calhoun, Aram J K

    2012-03-01

    In this study, we describe local decision maker attitudes towards vernal pools to inform science communication and enhance vernal pool conservation efforts. We conducted interviews with town planning board and conservation commission members (n = 9) from two towns in the State of Maine in the northeastern United States. We then mailed a questionnaire to a stratified random sample of planning board members in August and September 2007 with a response rate of 48.4% (n = 320). The majority of survey respondents favored the protection and conservation of vernal pools in their towns. Decision makers were familiar with the term "vernal pool" and demonstrated positive attitudes to vernal pools in general. General appreciation and willingness to conserve vernal pools predicted support for the 2006 revisions to the Natural Resource Protection Act regulating Significant Vernal Pools. However, 48% of respondents were unaware of this law and neither prior knowledge of the law nor workshop attendance predicted support for the vernal pool law. Further, concerns about private property rights and development restrictions predicted disagreement with the vernal pool law. We conclude that science communication must rely on specific frames of reference, be sensitive to cultural values, and occur in an iterative system to link knowledge and action in support of vernal pool conservation. Copyright © 2011 Elsevier Ltd. All rights reserved.

  6. ATTITUDE-CHANGE FOLLOWING PERSUASIVE COMMUNICATION - INTEGRATING SOCIAL JUDGMENT THEORY AND THE ELABORATION LIKELIHOOD MODEL

    NARCIS (Netherlands)

    SIERO, FW; DOOSJE, BJ

    1993-01-01

    An experiment was conducted to examine the influence of the perceived extremity of a message and motivation to elaborate upon the process of persuasion. The first goal was to test a model of attitude change relating Social Judgment Theory to the Elaboration Likelihood Model. The second objective was

  7. Older patients' attitudes towards and experiences of patient-physician end-of-life communication: a secondary analysis of interviews from British, Dutch and Belgian patients

    OpenAIRE

    Evans, N.; Pasman, H. R. W.; Payne, S. A.; Seymour, J.E.; Pleschberger, S.; Deschepper, R.; Onwuteaka-Philipsen, B.D.; Euro, Impact

    2012-01-01

    Background: Older patients often experience sub-standard communication in the palliative phase of illness. Due to\\ud the importance of good communication in patient-centred end-of-life care, it is essential to understand the factors\\ud which influence older patients’ communication with physicians. This study examines older patients’ attitudes\\ud towards, and experiences of, patient-physician end-of-life (EoL) communication in three European countries.\\ud Methods: A secondary analysis of inter...

  8. Using method triangulation to validate a new instrument (CPWQ-com) assessing cancer patients' satisfaction with communication

    DEFF Research Database (Denmark)

    Ross, Lone; Lundstrøm, Louise Hyldborg; Petersen, Morten Aagaard

    2012-01-01

    Patients' perceptions of care including the communication with health care staff is recognized as an important aspect of the quality of cancer care. Using mixed methods, we developed and validated a short instrument assessing this communication....

  9. The Effect of Positive and Negative Affect-Arousing Communications Upon Beliefs, Attitudes, Intentions, and Behaviors.

    Science.gov (United States)

    Beck, Kenneth H.; Davis, Clive M.

    An experiment was performed to test two hypotheses. One was that there would be a curvilinear relationship between increased degrees of a negative communication and persuasion, and the other was that there would be a positive and linear relationship between a positive communication and persuasion. College undergraduate smokers and nonsmokers were…

  10. A Correlational Study of Telework Frequency, Information Communication Technology, and Job Satisfaction of Home-Based Teleworkers

    Science.gov (United States)

    Webster-Trotman, Shana P.

    2010-01-01

    In 2008, 33.7 million Americans teleworked from home. The Telework Enhancement Act (S. 707) and the Telework Improvements Act (H.R. 1722) of 2009 were designed to increase the number of teleworkers. The research problem addressed was the lack of understanding of factors that influence home-based teleworkers' job satisfaction. Job dissatisfaction…

  11. THE EFFECT OF COMMUNICATION SKILLS TRAINING PROGRAMME ON THE ATTITUDE AND PERCEPTIONS OF THE RESIDENTS OF PHYSICAL MEDICINE AND REHABILITATION

    Directory of Open Access Journals (Sweden)

    Reeba Mary Mani

    2016-12-01

    Full Text Available BACKGROUND Communication skills are essential for all practicing doctors, which can be taught and assessed by a structured programme. Hence, a specialty-based communication skills training programme was conducted among the residents of the Physical Medicine and Rehabilitation (PMR Department. The aim of the study is to assess the change in attitude and perception among the residents of PMR by a communication skills training programme. MATERIALS AND METHODS It comprised of a data collection procedure. Here, a semi-structured questionnaire was administered to the subjects. It was given as a pre-intervention, post-intervention and as a second phase post-intervention questionnaire. The communication skills training programme (n=16 was conducted after a pre-test evaluation using the validated questionnaire tool. A half-day training programme using composite Teaching-Learning methods (lectures/role play/videos/check list were included. The post-test-1 (n=16 was conducted after the training programme and the post-test-2 (n=16 was conducted after 6 weeks. All the tests used the same validated questionnaire tool with scores allocated to each item. Settings- Physical Medicine and Rehabilitation (PMR Department among the residents. Study Design- Educational Intervention- A communication skills training programme using composite teaching learning methods. Statistical Analysis- Analysed using SPSS-16 package software. RESULTS The median pre-test score of the sixteen PMR residents was noted to be 33. The median post-test-1 score of the group was noted to be 37. A significant difference was noted between the pre- and post-test-1 score, which was statistically significant Wilcoxon Signed Rank Test z=-3.249 and p value <0.0001. The post-test-2, which was done after 6 weeks of the programme yielded a score of 36, a similar value of post-test-1. The comparison of pre-test score with post-test-1 and post-test-2 scores showed a highly significant improvement in the

  12. A review of nurses' knowledge, attitudes, and ability to communicate the risks and benefits of complementary and alternative medicine.

    Science.gov (United States)

    Chang, Hsiao-Yun; Chang, Huai-Lu

    2015-06-01

    This study reviewed existing literature to investigate how frequently nurses include complementary and alternative forms of medicine in their clinical practice. In so doing, we investigated nurses' knowledge of and attitudes towards complementary and alternative medicine as well as their ability to communicate the risks and benefits of these therapies with patients. Little information is available concerning nurses' knowledge and attitudes towards complementary and alternative medicine or how they incorporate these therapies into their practice. In addition, little is known about the ability of nurses to communicate the risks and benefits of complementary and alternative medicine to their patients. This study used a scoping review method to map and synthesise existing literature. Both electronic and manual searches were used to identify relevant studies published between January 2007 and January 2014. The review was conducted in five stages: (1) identification of research question(s), (2) locate studies, (3) selection of studies, (4) charting of data, and (5) collating, summarising, and reporting of results. Fifteen papers met the inclusion criteria for this review, among which 53·7% referenced how frequently nurses include complementary and alternative medicine in their practice. We found that 66·4% of nurses had positive attitudes towards complementary and alternative medicine; however, 77·4% did not possess a comprehensive understanding of the associated risks and benefits. In addition, nearly half of the respondents (47·3-67·7%) reported feeling uncomfortable discussing complementary and alternative medicine therapies with their patients. The lack of knowledge about complementary and alternative medicine among nurses is a cause for concern, particularly in light of its widespread application. Findings from this study suggest that health care professionals need to promote evidence informed decision-making in complementary and alternative medicine practice

  13. A General Measure of User Computing Satisfaction.

    Science.gov (United States)

    Harrison, Allison W.; Rainer, R. Kelly, Jr.

    1996-01-01

    Discussion of user satisfaction with computers focuses on a study that tested the construct validity and reliability of the End User Computing Satisfaction Instrument. Highlights include the relationship of user satisfaction and computer attitudes, computer anxiety, computer skill, and computer usage; and implications for the management of…

  14. Citizen Satisfaction: Political Voice and Cognitive Biases

    DEFF Research Database (Denmark)

    Larsen, Morten Hjortskov

    and the citizen satisfaction literature and combining them with more recent psychological approaches to attitude formation and evaluation this dissertation seeks answers to some of the recurring questions of citizen satisfaction such as: Does satisfaction depend on expectations and how are expectations formed...

  15. Relationship between Organizational Culture, Leadership Behavior and Job Satisfaction

    Directory of Open Access Journals (Sweden)

    Tsai Yafang

    2011-05-01

    Full Text Available Abstract Background Organizational culture refers to the beliefs and values that have existed in an organization for a long time, and to the beliefs of the staff and the foreseen value of their work that will influence their attitudes and behavior. Administrators usually adjust their leadership behavior to accomplish the mission of the organization, and this could influence the employees' job satisfaction. It is therefore essential to understand the relationship between organizational culture, leadership behavior and job satisfaction of employees. Methods A cross-sectional study was undertaken that focused on hospital nurses in Taiwan. Data was collected using a structured questionnaire; 300 questionnaires were distributed and 200 valid questionnaires were returned. To test the reliability of the data, they were analyzed by Cronbach's α and confirmatory factors. Correlation analysis was used on the relationships between organizational cultures, leadership behavior and job satisfaction. Results Organizational cultures were significantly (positively correlated with leadership behavior and job satisfaction, and leadership behavior was significantly (positively correlated with job satisfaction. Conclusions The culture within an organization is very important, playing a large role in whether it is a happy and healthy environment in which to work. In communicating and promoting the organizational ethos to employees, their acknowledgement and acceptance of it can influence their work behavior and attitudes. When the interaction between the leadership and employees is good, the latter will make a greater contribution to team communication and collaboration, and will also be encouraged to accomplish the mission and objectives assigned by the organization, thereby enhancing job satisfaction.

  16. Brief communication: patient satisfaction with the use of tablet computers: a pilot study in two outpatient home dialysis clinics.

    Science.gov (United States)

    Schick-Makaroff, Kara; Molzahn, Anita

    2014-01-01

    Electronic capture of patients' reports of their health is significant in clinical nephrology research because health-related quality of life (HRQOL) for patients with end-stage renal disease is compromised and assessment by patients of their HRQOL in practice is relatively uncommon. The purpose of this study was to evaluate patient satisfaction with and time involved in administering HRQOL and symptom assessment measures using tablet computers in two outpatient home dialysis clinics. A cross-sectional observational study design was employed. The study was conducted in two home dialysis clinics. Fifty-six patients participated in the study; 35 males (63%) and 21 females (37%) with a mean age of 66 ± 12 (36-90 years old) were included. Forty-nine participants were on peritoneal dialysis (87%), 6 on home hemodialysis (11%), and 1 on nocturnal home hemodialysis (2%). Measures included the Kidney Disease Quality of Life-36 (KDQOL-36), the Edmonton Symptom Assessment Scale (ESAS) and Participant's Level of Satisfaction in Using a Tablet Computer. Using a tablet computer, participants completed the three measures. Descriptive statistics and bivariate correlations were calculated. Participants' satisfaction with use of the tablet computer was high; 66% were "very satisfied", 7% "satisfied", 2% "slightly satisfied", and 18% "neutral". On the 7-point Likert-type scale, the mean satisfaction score was 5.11 (SD = 1.6). Mean time to complete the measures was: Level of Satisfaction 1.15 minutes (SD = 0.41), ESAS 2.55 minutes (SD = 1.04), and KDQOL 9.56 minutes (SD = 2.03); the mean time to complete all three instruments was 13.19 minutes (SD = 2.42). There were no significant correlations between level of satisfaction and age, gender, HRQOL, time taken to complete surveys, computer experience, or comfort with technology. Comfort with technology and computer experience were highly correlated, r = .7, p (one-tailed) computers.

  17. Attitudes towards Augmentative and Alternative Communication for young children with cerebral palsy - doi: 10.4025/actascieduc.v33i2.12266

    Directory of Open Access Journals (Sweden)

    Eduardo Chaves Cruz

    2011-10-01

    Full Text Available Considering that the use of Augmentative and Alternative Communication Systems (AACS has been recommended for children who are severely impaired in their development of communicative abilities, it may be assumed that caregivers' attitudes toward AACS would be driven by children's degree of cognitive and linguistic impairments. To verify this, 40 dyads of children with cerebral palsy and their primary caregivers participated in this study evaluating children's degree of cognitive and linguistic impairments through the use of Battelle's questionnaire, and the caregivers' attitudes toward AACS by means of a Likert scale containing 15 items. Results showed that the provider's most negative attitudes toward the use of AACS were found among those caring for children with the most severe impairments.

  18. 大学生爱情观、功能失调性态度与爱情质量及生活满意度的相关性%The correlations of university students' love style, dysfunctional attitude, and love satisfaction and life satisfaction

    Institute of Scientific and Technical Information of China (English)

    王晓宇; 肖晶; 崔丽霞; 金晓雨; 何路宽; 韩旭

    2012-01-01

    目的 探讨大学生爱情观、功能失调性态度与爱情质量及生活满意度的相关性.方法 采用整群分层法,选取北京市某高校大一、大二的学生552名,采用爱情关系量表(RAS)、功能失调性态度问卷(DAS)、爱情观量表(LAS)、生活满意度指数(LSIA)进行测查.结果 (1)激情型爱情观大学生的爱情质量最高,游戏型爱情观大学生的爱情质量最低[分别为(27.85±4.624)分,(23.89 ±4.061)分],差异有统计学意义(P<0.01).(2)相关分析表明,激情型、朋友型、奉献型、理智型爱情观和生活满意度与爱情质量呈显著正相关,游戏型爱情观和功能失调性态度总分与爱情质量呈显著负相关.(3)回归分析表明,较高水平的激情型、理智型、朋友型爱情观与较低水平的游戏型爱情观和功能失调性态度能显著提高爱情质量.结论 爱情观、功能失调性态度能显著预测大学生的爱情质量.%Objective To explore the correlations of university students'love style,dysfunctional attitude,and love satisfaction and life satisfaction.Methods A total of 552 college students were assessed with relationship assessment scale(RAS),dysfunctional attitude scale(DAS),loving style scale(LSS) and life satisfaction index-A (LSIA).Results ( 1 ) The score of RAS of erotic loving style was ( 27.85 ± 4.624 ) significantly higher than the counterparts of the ludus loving style,which was (23.89 ± 4.061 ) (P < 0.01 ).(2) There were significantly positive correlations among eros loving style,storge loving style,agape loving style,pragma loving style,life satisfaction and loving satisfaction,and negative correlations among Ludus loving style,dysfunctional attitude and loving satisfaction.(3)Loving satisfaction could be significantly predicted by dysfunctional attitude,eros loving style,ludus loving style,pragma loving style and storge loving style.Conclusions Loving style and dysfunctional attitude can significantly predict

  19. Enhancing Physical Education and Sport Science Students' Self-Efficacy and Attitudes regarding Information and Communication Technologies through a Computer Literacy Course

    Science.gov (United States)

    Papastergiou, Marina

    2010-01-01

    Information and Communication Technologies (ICT) have become an integral component of Physical Education (PE) and Sport Science (SS) curricula and professions. It is thus imperative that PE and SS students develop ICT skills, self-efficacy in ICT and positive attitudes towards ICT. This study was aimed at designing a computer literacy course…

  20. Condom Use Self-Efficacy among Younger Rural Adolescents: The Influence of Parent-Teen Communication, and Knowledge of and Attitudes toward Condoms

    Science.gov (United States)

    Ritchwood, Tiarney D.; Penn, Dolly; Peasant, Courtney; Albritton, Tashuna; Corbie-Smith, Giselle

    2017-01-01

    This study examines the role of condom use knowledge and attitudes, and parent-teen communication about sex and relationship quality on reports of condom use self-efficacy among rural, African American youth. Participants were 465 North Carolinian youth (10-14 years). Results indicated that greater condom use self-efficacy was predicted by greater…

  1. Investigation of the Application of Communicative Language Teaching in the English Language Classroom -- A Case Study on Teachers' Attitudes in Turkey

    Science.gov (United States)

    Coskun, Abdullah

    2011-01-01

    This qualitative study aimed to reveal whether teachers' classroom practices overlap with their attitudes towards certain features of Communicative Language Teaching (CLT) such as pair and group-work activities, fluency and accuracy, error correction and the role of the teacher. Before conducting an open-ended questionnaire with two teachers of…

  2. Condom Use Self-Efficacy among Younger Rural Adolescents: The Influence of Parent-Teen Communication, and Knowledge of and Attitudes toward Condoms

    Science.gov (United States)

    Ritchwood, Tiarney D.; Penn, Dolly; Peasant, Courtney; Albritton, Tashuna; Corbie-Smith, Giselle

    2017-01-01

    This study examines the role of condom use knowledge and attitudes, and parent-teen communication about sex and relationship quality on reports of condom use self-efficacy among rural, African American youth. Participants were 465 North Carolinian youth (10-14 years). Results indicated that greater condom use self-efficacy was predicted by greater…

  3. A fault tolerant design for autonomous attitude control of the DSCS-III communication satellite

    Science.gov (United States)

    Matijevic, J.; Mettler, E.

    1983-01-01

    The first of a new series of satellites, which will provide the principal elements in the Defense Space Communications System (DSCS), was launched on Oct. 31, 1982. This satellite, DSCS-III, is part of a system which will consist of super-high frequency communications satellites in synchronous, equatorial orbits, continuously operating in four widely separate geographic regions. The DSCS-III is designed both to maintain critical communications in the presence of an electronic jamming threat and to survive nuclear radiation exposure. The results of the present investigation are to provide a basis for the design of a spacecraft tolerant of on-board failures, survivable against external threats, and capable of performing its mission autonomously for periods as long as six months.

  4. The value of nurses' tailored communication when discussing medicines: exploring the relationship between satisfaction, beliefs and adherence.

    NARCIS (Netherlands)

    Linn, A.J.; Weert, J.C.M. van; Dijk, L. van; Horne, R.; Smit, E.G.

    2016-01-01

    Numerous studies of various populations and settings link patient-provider communication or beliefs to medication adherence. A better understanding of this interplay may help to improve patient-centred communication. To predict adherence, this study used the Beliefs about Medicines Questionnaire and

  5. Short Communication: Perception and attitude of pharmacy students towards learning tools.

    Science.gov (United States)

    Ali, Fatima Ramzan; Hassan, Fouzia; Hasan, Sm Farid; Israr, Fouzia; Shafiq, Yusra; Arshad, Hafiz Muhammad

    2015-11-01

    Use of technology in education has increased worldwide. Teaching methodologies are shifting from traditional classroom lectures to e-learning and computer-based learning. Pakistani students are also now fathoming necessity of acquiring tools for strengthening their knowledge and skills. The objective of present study was to analyze the shifting trends (perception and attitudes) of Pakistani Pharmacy students towards learning tools. A survey based study conducted on 296 students from various years of Pharmacy, studying in a state owned university, Karachi, Pakistan. This study was initially piloted and Cronbach's-alpha was computed for evaluation of internal consistency of questionnaire (for perception; 0.660, for attitude; 0.777 respectively). Data was computed by SPSS, version 16 (Crosstab) and Chisquare (P=0.05). Most of the students strongly agreed (53%; χ² =495;Ptechnology will improve learning; books are reliable reading source (53%; χ² =437.23; Ptechnology to improve learning. Other factors such as unavailability and expenditure of books influenced their ability to learn. This study might assist policy makers in developing policies that could improve learning.

  6. Examining Gender Differences in Attitudes toward Interactive Classroom Communications Systems (ICCS)

    Science.gov (United States)

    Kay, Robin H.

    2009-01-01

    An interactive classroom communication system (ICCS) involves the use of remote devices that permit all students in a class to respond to multiple choice questions displayed on a LCD projector. After responses are clicked in, the results are instantly aggregated and displayed in chart form. The purpose of this study was to examine gender…

  7. Attitudes about Partner Communication Regarding Contraceptive Use among Hispanic Male College Students

    Science.gov (United States)

    Villarreal, Koreena M.; Wiley, David C.; Housman, Jeff; Martinez-Ramos, Gloria

    2016-01-01

    Objective: The purpose of this exploratory study was to examine cultural factors that influence Hispanic male college students' intention to communicate with partners about contraception use. Participants: A sample of 239 self-identified Hispanic participants enrolled in at least 1 college course participated in this study in the spring 2014…

  8. Health communication, information technology and the public’s attitude toward periodic general health examinations [version 1; referees: 2 approved

    Directory of Open Access Journals (Sweden)

    Quan-Hoang Vuong

    2016-12-01

    Full Text Available Background: Periodic general health examinations (GHEs are gradually becoming more popular as they employ subclinical screenings, as a means of early detection. This study considers the effect of information technology (IT, health communications and the public’s attitude towards GHEs in Vietnam. Methods: A total of 2,068 valid observations were obtained from a survey in Hanoi and its surrounding areas. Results: In total, 42.12% of participants stated that they were willing to use IT applications to recognise illness symptoms, and nearly 2/3 of them rated the healthcare quality at average level or below. Discussion: The data, which was processed by the BCL model, showed that IT applications (apps reduce hesitation toward GHEs; however, older people seem to have less confidence in using these apps. Health communications and government’s subsidy also increased the likelihood of people attending periodic GHEs. The probability of early check-ups where there is a cash subsidy could reach approximately 80%.

  9. Self-relation and relations with significant adults as factors of satisfaction with life in adolescents

    Directory of Open Access Journals (Sweden)

    Golovey L.A.

    2017-03-01

    Full Text Available The article is devoted to the study of factors influencing life satisfaction of teenagers raised in families as well as those raised in orphanages. Both groups are studied with regard to their self-attitude, self-confidence and relationships with significant adults. Sample: 96 teenagers aged between 14 and 16 years (46 of them live in or- phanages. Methods: Self-attitude methodology by S.R. Pantileev, Trust questionnaire by T.P. Skripkina, Child-parent relationships questionnaire by O.A. Karabanova and P.V. Troyanskaya, Life Satisfaction scale by E. Diner. The research proved the level of trust in orphanage-raised teenagers to be considerably lower than that of family-raised teenagers. The way teenagers see their relationships with significant adults also turned out to be fairly different in case of orphanage-raised groups due to their caregivers' authoritarian attitude towards them and lack of empathy and communication. The study also shows that the level of life satisfaction in the orphanage group is significantly below the average and substantially lower than in the group from family-raised teenagers. Positive self-attitude, person’s approval of his/ her intellectual capacities, as well as the caregiver's understanding of his pupil's features, are predictors of life satisfaction in the group of teenagers from orphanages. Concerning the family-raised teenagers, much more factors are involved in maintaining their subjective well-being.

  10. Rural Students’ Skills and Attitudes Towards Information and Communication Technology

    Directory of Open Access Journals (Sweden)

    Hairulliza M. Judi

    2011-01-01

    Full Text Available Problem statement: Despite various initiatives and programmes by the government to incorporate ICT in education, not much research has been done to evaluate the achievement of these initiatives and programmes, including ICT proficiency among students. This study fills in the gap of lack of current information pertaining to the Malaysian secondary school students’ ICT competencies, knowledge on internet and attitudes toward computer technology. Approach: Data for this study has been gathered from a survey on 585 students in Sekolah Menengah Kebangsaan Tengku Temenggung Ahmad (SMKTTA in the rural district of Kundang Ulu, Johore. The specific area has been selected by Universiti Kebangsaan Malaysia under one of its community service projects.The instrument used was a questionnaire comprised of demographic variables and three other sub-scales. The sub-scales are software and hardware usage; motivation for self study and ICT usage competency and Internet usage and safety awareness. Results: Results show that generally, students have moderately positive attitudes toward ICT, have low to moderate level of ICT competencies and have limited knowledge on internet. Conclusion: Findings from this study have implications to the approach of teaching and learning of ICT subjects, their evaluation and assessment and future initiative related to ICT education and infrastructure development towards creating a well-connected society. It is recommended that schools provide enough facilities for students’ hands-on experiences. Teachers should incorporate productive computing activities in their teaching such as using spreadsheet, database and programming, besides purposive web searching. Rural internet centres should also be established. Evaluation, monitoring and maintainance of ICT programs is a must to ensure their effectiveness and efficiency. The utmost end result would be the emergence of more ICT proficient personnel who will contribute to the development

  11. Employee and customer satisfaction in healthcare.

    Science.gov (United States)

    Jackson, Todd; Wood, Ben D

    2010-01-01

    There were multiple factors identified in a literature review that have a relationship to customer satisfaction, customer loyalty, employee satisfaction, and links between employee and customer satisfaction. Some of the factors identified were communication, wait times, perceived value, trust, dissatisfaction with management, changes in the workplace, vision,and fun at work. Managers must identify these topics to ensure customer satisfaction, customer loyalty,and employee satisfaction which will ultimately have a positive impact on their organizations.

  12. Communication

    NARCIS (Netherlands)

    Sigafoos, J.; Lancioni, G.E.; O'Reilly, M.F.; Lang, R.; Singh, N.N.; Didden, H.C.M.; Green, V.A.; Marschik, P.B.

    2016-01-01

    Communication disorders are common among people with intellectual disabilities. Consequently, enhancing the communication skills of such individuals is a major intervention priority. This chapter reviews the nature and prevalence of the speech, language, and communication problems associated with

  13. Customer satisfaction measurement

    Directory of Open Access Journals (Sweden)

    Maričić Branko R.

    2012-01-01

    Full Text Available Customer satisfaction is important in business management as a basis for long-term profitability of a single line of products and services and the company as a whole. Customer satisfaction in modern market conditions is characterized by a large number of alternatives that can satisfy the same need or desire of consumers, and are a prerequisite for the retention, loyalty, and positive verbal communication between companies and vendors on one hand and consumers on the other. Companies are investing more and more investment and management efforts in improving customer satisfaction. Improving customer satisfaction and its measurement involves the taking of appropriate marketing strategies and tactics, as well as corrective measures. This paper presents the well-known attempts to measure customers' satisfaction at the macro and micro level of marketing analysis. The index of consumer satisfaction is an important indicator of achieved quality and market performance of companies and can be measured on a micro and macro level. National customer satisfaction indexes are useful framework for analyzing the competitiveness of national economies, industries and individual companies and are used for a variety of other aspects of observation and analysis. Standardization of consumer satisfaction indexes in different countries allows comparability of the data, giving a new quality of analysis in the era of globalization and internationalization of business.

  14. 大学生体育课学习满意度与体育锻炼态度关系的研究%Relationship Between the Degrees of College Students’ PE Learning Satisfaction and Their Attitudes towards Physical Exercise

    Institute of Scientific and Technical Information of China (English)

    王佃娥; 毛坤; 杜发强

    2015-01-01

    Using the PE learning satisfaction scale and physical exercise attitude scale,this project investigated 860 college students in order to explore the relationship between their satisfaction with PE learning and attitudes towards physical exercise. We find that the degree of PE learning satisfaction can predict the attitude towards physical exer-cise,but that there is great difference between the contributions of the various dimensions of PE learning satisfaction to those of attitudes towards physical exercise. In view of the important contributions of college students’ satisfaction to their attitudes towards physical exercise,we make the following suggestions concerning PE teaching quality. (1) Students should have a say in deciding on classroom teaching content,and the teacher and students should cooperate to build the optimum framework of teaching content. ( 2 ) The PE teacher should be student-centered and optimize classroom organization in order to build a positive and active classroom atmosphere. (3) Sources of funding should be expanded so as to improve the quality of venues and facilities. (4) the teacher should encourage group learning and self-learning and help build a platform for fostering a harmonious relationship between students. (5)More effort should be invested in the design of the teaching contents to improve the effectiveness of teaching. (6)The PE teach-er should work to improve their teaching ability by keeping abreast of theories in their fields.%采用大学生体育课学习满意度量表和体育锻炼态度量表对860名大学生进行调查,探讨了体育课学习满意度与体育锻炼态度的关系。研究结果表明,体育课学习满意度是预测大学生体育锻炼态度的可靠变量,体育课学习满意度各纬度对体育锻炼态度各纬度的贡献存有较大差异。同时,鉴于大学生体育课学习满意度对于体育锻炼态度的重要贡献,提出了改进大学体育课质量的建议:(1)

  15. Prospective associations of parental smoking, alcohol use, marital status, maternal satisfaction, and parental and childhood body mass index at 6.5 years with later problematic eating attitudes

    National Research Council Canada - National Science Library

    Wade, K H; Skugarevsky, O; Kramer, M S; Patel, R; Bogdanovich, N; Vilchuck, K; Sergeichick, N; Richmond, R; Palmer, T; Davey Smith, G; Gillman, M; Oken, E; Martin, R M

    2014-01-01

    .... The objective of this study is to prospectively investigate associations of parental smoking, alcohol use, marital status, measures of maternal satisfaction, self-reported parental body mass index (BMI...

  16. Social Environment and Stress Factors that Relate to Well- Being, Satisfaction and Attitudes Toward Retention and Deployability in Married and Single Parent Female Soldiers.

    Science.gov (United States)

    1996-10-01

    generates a single factor score of perceived work environment/stress at the present job. 2. Work Change Events Survey. This is a 9-item measure of global...and research has indicated that these scales measure valid constructs.14 8. Work Apgar Scale. This 5-item measure of perceived co-worker support was...modeled after the Family Apgar Scale.23 9. Job Satisfaction Scale. This brief measure of overall job satisfaction has been shown to be internally

  17. The Refugees: Threatening or Beneficial? Exploring the Effects of Positive and Negative Attitudes and Communication on Hostile Media Perceptions

    National Research Council Canada - National Science Library

    Dorothee Arlt; Jens Wolling

    2016-01-01

    .... Building up on previous research on the hostile media phenomenon and considering literature on pro- and anti-immigrant attitudes, this study explores the effect of positive and negative attitudes...

  18. Auditing organizational communication: evaluating the methodological strengths and weaknesses of the critical incident technique, network analysis, and the communication satisfaction questionnaire

    NARCIS (Netherlands)

    Zwijze-Koning, Karen Heleen

    2016-01-01

    This dissertation focuses on the methodology of communication audits. In the context of three Dutch high schools, we evaluated several audit instruments. The first study in this dissertation focuses on the question whether the rationale of the critical incident technique (CIT) still applies when it

  19. Auditing organizational communication: evaluating the methodological strengths and weaknesses of the critical incident technique, network analysis, and the communication satisfaction questionnaire

    NARCIS (Netherlands)

    Koning, K.H.

    2016-01-01

    This dissertation focuses on the methodology of communication audits. In the context of three Dutch high schools, we evaluated several audit instruments. The first study in this dissertation focuses on the question whether the rationale of the critical incident technique (CIT) still applies when it

  20. Internal Structure of Virtual Communications in Communities of Inquiry in Higher Education: Phases, Evolution and Participants' Satisfaction

    Science.gov (United States)

    Gutierrez-Santiuste, Elba; Gallego-Arrufat, Maria-Jesus

    2015-01-01

    This study investigates the phases of development of synchronous and asynchronous virtual communication produced in a community of inquiry (CoI) by analyzing the internal structure of each intervention in the forum and each chat session to determine the evolution of their social, cognitive and teaching character. It also analyzes the participating…

  1. Social disparities, communication inequalities, and HIV/AIDS-related knowledge and attitudes in India.

    Science.gov (United States)

    Ackerson, Leland K; Ramanadhan, Shoba; Arya, Monisha; Viswanath, Kasisomayajula

    2012-10-01

    Promoting awareness, increasing knowledge, and eliminating stigma is important for stopping the spread of HIV/AIDS. The relation of social determinants and communication inequalities with HIV/AIDS-related cognitive processes has not been studied previously in India. Gender-stratified Poisson regression models of 123,459 women and 73,908 men in the 2005-2006 National Family Health Survey were used to calculate relative risk estimates and 95% confidence intervals for these associations. Results indicated that there are significant inequalities in mass media use among different social classes. Education and wealth are strongly and positively associated with awareness of HIV/AIDS and knowledge about prevention and transmission of AIDS and negatively associated with HIV/AIDS-related stigma. These associations attenuated when use of various mass media types were added to the models with television showing the strongest effect. Mass media may be helpful in reducing social disparities in HIV/AIDS outcomes.

  2. Nonverbal communication and conversational contribution in breast cancer genetic counseling: are counselors' nonverbal communication and conversational contribution associated with counselees' satisfaction, needs fulfillment and state anxiety in breast cancer genetic counseling?

    Science.gov (United States)

    Dijkstra, Henriëtta; Albada, Akke; Klöckner Cronauer, Christina; Ausems, Margreet G E M; van Dulmen, Sandra

    2013-11-01

    The current study aimed to examine how counselors' nonverbal communication (i.e. nonverbal encouragements and counselee-directed eye gaze) and conversational contribution (i.e. verbal dominance and interactivity) during the final visit within breast cancer genetic counseling relate to counselee satisfaction, needs fulfillment and anxiety. Breast cancer counselees (N=85) completed questionnaires measuring satisfaction, needs fulfillment and anxiety after the final consultation and anxiety before the initial visit. Consultations were videotaped. Counselor nonverbal encouragements and counselee-directed eye gaze were coded. Verbal dominance and interactivity were measured using the Roter Interaction Analysis System (RIAS). More counselor nonverbal encouragements and higher counselor verbal dominance were both significantly related to higher post-visit anxiety. Furthermore, counselor verbal dominance was associated with lower perceived needs fulfillment. No significant associations with eye gaze and interactivity were found. More research is needed on the relationship between nonverbal encouragements and anxiety. Given the unfavorable association of counselor verbal dominance with anxiety and needs fulfillment, more effort could be devoted to involve counselees in the dialog and reduce the counselor's verbal contribution during the consultation. Interventions focused on increasing counselees' contribution in the consultation may be beneficial to counselees. Copyright © 2013 Elsevier Ireland Ltd. All rights reserved.

  3. Communicating Earthquake Preparedness: The Influence of Induced Mood, Perceived Risk, and Gain or Loss Frames on Homeowners' Attitudes Toward General Precautionary Measures for Earthquakes.

    Science.gov (United States)

    Marti, Michèle; Stauffacher, Michael; Matthes, Jörg; Wiemer, Stefan

    2017-08-11

    Despite global efforts to reduce seismic risk, actual preparedness levels remain universally low. Although earthquake-resistant building design is the most efficient way to decrease potential losses, its application is not a legal requirement across all earthquake-prone countries and even if, often not strictly enforced. Risk communication encouraging homeowners to take precautionary measures is therefore an important means to enhance a country's earthquake resilience. Our study illustrates that specific interactions of mood, perceived risk, and frame type significantly affect homeowners' attitudes toward general precautionary measures for earthquakes. The interdependencies of the variables mood, risk information, and frame type were tested in an experimental 2 × 2 × 2 design (N = 156). Only in combination and not on their own, these variables effectively influence attitudes toward general precautionary measures for earthquakes. The control variables gender, "trait anxiety" index, and alteration of perceived risk adjust the effect. Overall, the group with the strongest attitudes toward general precautionary actions for earthquakes are homeowners with induced negative mood who process high-risk information and gain-framed messages. However, the conditions comprising induced negative mood, low-risk information and loss-frame and induced positive mood, low-risk information and gain-framed messages both also significantly influence homeowners' attitudes toward general precautionary measures for earthquakes. These results mostly confirm previous findings in the field of health communication. For practitioners, our study emphasizes that carefully compiled communication measures are a powerful means to encourage precautionary attitudes among homeowners, especially for those with an elevated perceived risk. © 2017 Society for Risk Analysis.

  4. FY1995 study of evaluating satisfaction of communication devices and brain computer interface for severely disabled people; 1995 nendo judo shogaisha no communication eido sosa shudan to tekisetsusa ni kansuru kenkyu

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1997-03-01

    Until now, the prescription of communication devices for disabled people has been dependent on the experience of technical experts who are working for them. To improve this situation, the aim of present study is to develop the objective methods for evaluating satisfaction of communication devices. Further aim of this study is to get the basic data for using electroencephalogram for thinking switch of communication devices. 1) Under imaging real communication devices, the menu of two experimental subjects were designed with three tasks which have different difficulty. Five physiological indexes (heart rate, coefficient of variation of R-R intervals, respiration rate, skin temperature and plethysmograph), which are known to closely correlated with mental stress, were studied during three different tasks in each experimental subject. In addition, psychological test were also performed before and after each tasks. In the first subject a significant difference was detected only in psychological test among three tasks. This result may come from the small difference of difficulty in each tasks of the first subject. In the second subject, significant differences were observed in the coefficient of variation of R-R intervals, the respiration rate and psychological test. Other physiological indexces, skin temperature, heart rate and plethysmograph, may be useful. However, the reconsideration will be needed to find the usefulness of these indexes for evaluating mental stress. 2) Biofeedback control of mu rhysm, an electrical brain wave, was investigated for the possibility of thinking switch in three graduate students. In one of three students, changes of amplitude were observed bilaterally although we had expected the unilateral change. Further studies will be needed to clarify the best method of biofeedback experiment. (NEDO)

  5. Relationship Marketing and Clients’ Satisfaction in the Branches of Social Security Funds

    Directory of Open Access Journals (Sweden)

    Hamed Dabaghi

    2013-08-01

    Full Text Available Organizations must preserve long-term relationships with customers to sustain life and stay in competitive context. In this regard, relationship marketing is a solution for manufacturing and service companies to benefit of a lasting relationship with the customer or client, while improving operations and customer satisfaction. This study aims to investigate the impact of adherence to the fundamentals of relationship marketing including trust, commitment, competence, communication and conflict management on customers’ satisfaction in the branches of social security funds. The statistical population of this descriptive – causal study is 385 people who are covered by 5 branches of social security funds in the in Isfahan city and data is collected through questionnaires. Having used multiple regressions, data analysis revealed the significant effect of independent variables on the client’s satisfaction. The findings suggest that the communication variable does not have a significant impact on customer’s satisfaction, in the presence of other variables. Considering respondents’ attitudes, based on gender, age, education, income, insurance record, and type of employee, there is not a significant difference between the impact of some factors such as trust, commitment, competence, communication and conflict management on client’s satisfaction. But according to the type of insurance they use (compulsory, optional, there is a significant difference between respondents’ assessment with regard to conflict management.

  6. Patient satisfaction

    Directory of Open Access Journals (Sweden)

    Bhanu Prakash

    2010-01-01

    Full Text Available Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care. Patient satisfaction is thus a proxy but a very effective indicator to measure the success of doctors and hospitals. This article discusses as to how to ensure patient satisfaction in dermatological practice.

  7. İletişimin İş Tatmini Üzerindeki Etkileri : Bir İşletmede Yapılan Görgül Çalışma = The Effects of Communication on Job Satisfaction : an Ampiric Study in a Firm

    Directory of Open Access Journals (Sweden)

    İhsan YÜKSEL

    2005-06-01

    Full Text Available This study focuses on the effects of employee-administrator communication on job satisfaction. Three hypotheses have been tested in the process of the study. The first hypothesis test of the study illustrated that there is a positive relationship between the two variables, and the correlation coefficient is statistically significant. The second and third hypothesis test showed that communication is effective in increasing job satisfaction. The regression analysis shows that the communication variable is a predictor of job satisfaction, and is statistically significant. The results showed that there is a functional relationship between the two variables.

  8. A comparison of breast cancer secondary prevention activities and satisfaction with access and communication issues in women 50 and over.

    Science.gov (United States)

    Roberts, R A; Birch, N J

    2001-04-01

    Between 1950 and 1990, the incidence of breast cancer increased about 52% and the mortality rate increased 4%. Prevention programs (mammograms and clinical breast exams) can positively affect both cost control and mortality rates. Balancing the costs of preventive screening against the potential savings is a part of an ongoing debate centering on the age at which women should have yearly mammograms. Yet, if all agencies agree that women aged 50 and over should receive yearly mammograms, then why are so many women aged 50 and over not being screened? Using previously validated instruments, this study surveyed residents of Spokane County, Washington. Respondents (1,850 returned of 2,600) were compared over time by demographic characteristics and by insurance type to identify any significant differences between those who had preventative screens and those who did not. Issues involving access to screening and communication with healthcare providers were also examined. Factors that affect whether women receive preventative screening include insurance type, provider type, long waiting times, and poor communication among the doctor, the staff, and the patient. The most important determinant to whether preventative screening is being conducted is the relationship between the patient and their healthcare provider. Copyright 2001 American Health Foundation and Academic Press.

  9. Communication Links

    OpenAIRE

    2003-01-01

    This interactive tutorial helps learners to: Identify key upward, lateral, downward, and informal communication links in their organizations. , Reflect on the benefits, control, satisfaction, information filters, and feedback mechanism of various communication links in the organizations. OCL1000 Communicating Change in Complex Organizations

  10. Examining Student Satisfaction of Online Statistics Courses

    Science.gov (United States)

    Al-Asfour, Ahmed

    2012-01-01

    This survey research of 55 participants was completed at a private university to determine students' satisfaction of statistic online courses. The study explored the students' satisfaction of course components: online statistics, online instruction, communication, assessment, and overall student satisfaction. The findings showed a positive…

  11. Strategizing Communication

    DEFF Research Database (Denmark)

    Gulbrandsen, Ib Tunby; Just, Sine Nørholm

    not determine the success of strategic communication. Rather, contextual factors such as competition, technological developments, global cultural trends and local traditions as well as employees’ skills and attitudes will determine the organization’s communicative success. This holds true regardless...... and less on the plan to communicate. Against the backdrop of the comprehensive changes to communication in and about organizations brought about by the rise of digital communication technologies and related contextual developments, Strategizing Communication provides better and more up to date tools...

  12. Knowledge, attitude and practice of bankers in Lagos Island local government area regarding healthy lifestyle in the prevention and control of non-communicable diseases

    Directory of Open Access Journals (Sweden)

    A B Adelowo

    2013-01-01

    Full Text Available Background and Objective: Non - communicable diseases (NCDs are the leading cause of morbidity and mortality in many developed and developing countries. Nigeria is experiencing an epidemiological transition with a double burden of communicable and non communicable diseases. This study was carried out to assess the knowledge, attitude and practice of bankers in Lagos Island Local Government Area on healthy lifestyle in relation to the prevention and control of NCDs. Material and Methods: Cross sectional descriptive design was employed. Multistage sampling technique was used to collect information from 260 consenting bankers using pretested, interviewer administered questionnaires. The questionnaire collected information on biodata, knowledge, attitude and practice. Data obtained was analyzed using Epi info version 3.5.3 Results: The mean age of 260 the respondents was 33.5 ± 5.7 years. Only 26.9% had good knowledge of healthy lifestyle while 87.3% had good attitude towards healthy lifestyle. Only 9.7% consumed healthy diet, while majority 88.0% and 72.7% had good practice regarding tobacco smoking and alcohol consumption respectively. Gender was a significant predictor of alcohol use, 55.8% of the study population engaged in adequate physical activity, while very few (3.8% of the respondents engaged in healthy lifestyle. Conclusion: Although the bankers had good attitude towards healthy lifestyle, their knowledge and practice of healthy living was poor. The management of every bank should invest in periodic health promotion and wellness programs that will promote all the components of healthy living for their employees.

  13. Association of an educational program in mindful communication with burnout, empathy, and attitudes among primary care physicians.

    Science.gov (United States)

    Krasner, Michael S; Epstein, Ronald M; Beckman, Howard; Suchman, Anthony L; Chapman, Benjamin; Mooney, Christopher J; Quill, Timothy E

    2009-09-23

    Primary care physicians report high levels of distress, which is linked to burnout, attrition, and poorer quality of care. Programs to reduce burnout before it results in impairment are rare; data on these programs are scarce. To determine whether an intensive educational program in mindfulness, communication, and self-awareness is associated with improvement in primary care physicians' well-being, psychological distress, burnout, and capacity for relating to patients. Before-and-after study of 70 primary care physicians in Rochester, New York, in a continuing medical education (CME) course in 2007-2008. The course included mindfulness meditation, self-awareness exercises, narratives about meaningful clinical experiences, appreciative interviews, didactic material, and discussion. An 8-week intensive phase (2.5 h/wk, 7-hour retreat) was followed by a 10-month maintenance phase (2.5 h/mo). Mindfulness (2 subscales), burnout (3 subscales), empathy (3 subscales), psychosocial orientation, personality (5 factors), and mood (6 subscales) measured at baseline and at 2, 12, and 15 months. Over the course of the program and follow-up, participants demonstrated improvements in mindfulness (raw score, 45.2 to 54.1; raw score change [Delta], 8.9; 95% confidence interval [CI], 7.0 to 10.8); burnout (emotional exhaustion, 26.8 to 20.0; Delta = -6.8; 95% CI, -4.8 to -8.8; depersonalization, 8.4 to 5.9; Delta = -2.5; 95% CI, -1.4 to -3.6; and personal accomplishment, 40.2 to 42.6; Delta = 2.4; 95% CI, 1.2 to 3.6); empathy (116.6 to 121.2; Delta = 4.6; 95% CI, 2.2 to 7.0); physician belief scale (76.7 to 72.6; Delta = -4.1; 95% CI, -1.8 to -6.4); total mood disturbance (33.2 to 16.1; Delta = -17.1; 95% CI, -11 to -23.2), and personality (conscientiousness, 6.5 to 6.8; Delta = 0.3; 95% CI, 0.1 to 5 and emotional stability, 6.1 to 6.6; Delta = 0.5; 95% CI, 0.3 to 0.7). Improvements in mindfulness were correlated with improvements in total mood disturbance (r = -0.39, P communication

  14. The Outline of Selected Marital Satisfaction Factors in the Intercultural Couples based on the Westerner and non-Westerner relationships

    Directory of Open Access Journals (Sweden)

    Skowroński Dariusz P.

    2014-09-01

    Full Text Available The paper investigates the various factors from a socio-cultural perspective that have a bearing on the intercultural couple’s marital satisfaction in Westerner and non-Westerner relationships, and how cultural differences may potentially amplify the difficulties, which non-intercultural couples themselves are already likely to face. These factors include acculturation, language and communication, attitudes toward marriage, individual traits and behaviours, support of the family, societal views, gender roles, managing of the household finances and child rearing. Certain theories are also highlighted in an attempt to explain why these cultural differences have such a profound effect on the marital satisfaction of intercultural couples.

  15. Linking Islamic Work Ethic to Computer Use Ethics, Job Satisfaction and Organisational Commitment in Malaysia

    Directory of Open Access Journals (Sweden)

    Norshidah Mohamed

    2014-09-01

    Full Text Available This research seeks to investigate whether Islamic work ethic is linked to individuals’ attitudes towards computer use ethics, job satisfaction and organisational commitment. The research used a cross-sectional self-administered survey method in the International Islamic University Malaysia. A total of 310 survey questionnaires were distributed to academic staff in four faculties i.e. Engineering, Information and Communication Technology, Human Science and Islamic Revealed Knowledge and Economics and Management Sciences faculties. Cluster sampling was used in the selection of academic staff from several randomly chosen class schedules. The study found that Islamic work ethic within a university environment is linked to individuals’ attitudes towards computer use ethics, job satisfaction and organisational commitment. Implications and areas for future research are also discussed.

  16. Access to Attitude-Relevant Information in Memory as a Determinant of Persuasion: The Role of Message and Communicator Attributes.

    Science.gov (United States)

    Wood, Wendy; And Others

    Research literature shows that people with access to attitude-relevant information in memory are able to draw on relevant beliefs and prior experiences when analyzing a persuasive message. This suggests that people who can retrieve little attitude-relevant information should be less able to engage in systematic processing. Two experiments were…

  17. Access to Attitude-Relevant Information in Memory as a Determinant of Persuasion: The Role of Message and Communicator Attributes.

    Science.gov (United States)

    Wood, Wendy; And Others

    Research literature shows that people with access to attitude-relevant information in memory are able to draw on relevant beliefs and prior experiences when analyzing a persuasive message. This suggests that people who can retrieve little attitude-relevant information should be less able to engage in systematic processing. Two experiments were…

  18. Developing a communication model between banking services quality via mediating variables of quality of relationship with customers and satisfaction with customer loyalty: A case study of Tejarat Bank

    National Research Council Canada - National Science Library

    Hossein Rahimi Koloor

    2015-01-01

    .... Research results suggested that the quality of banking services, customer satisfaction, and the quality of bank relationship with customers had the most effects on customer loyalty, respectively...

  19. Foundations of Job Satisfaction in the Media Industries.

    Science.gov (United States)

    DeFleur, Margaret H.

    1992-01-01

    Examines classic sources on job satisfaction, including Adam Smith, Karl Marx, and the Hawthorne studies. Studies the job satisfaction of 1,526 mass communication graduates and compares satisfaction levels across the 9 different media fields. Finds a clear hierarchy of satisfaction within the nine fields. (SR)

  20. Satisfaction with family planning services - interpersonal and organisational dimensions

    Directory of Open Access Journals (Sweden)

    M.S. Westaway

    1998-09-01

    Full Text Available In South Africa, client satisfaction with the quality of health care has received minimal attention; probably due to the lack of locally developed and tested measures. Therefore, we developed and tested a 20-item attitude scale to determine satisfaction with Family Planning (FP services. The objectives of this study were to: ascertain reliability of the scale and confirm, through factor analysis, that satisfaction with the FP service was based on interpersonal and organisational dimensions. The sample comprised 199 black adult interviewees (158 women and 41 men, who had previously used or were currently using contraception, from an informal settlement in Gauteng, South Africa. Three items were removed from the scale due to unacceptable communality estimates. The reliability coefficient of 0.76 for the 17-item scale was satisfactory. The principal components analysis, with orthogonal and oblique rotations, extracted two factors; accounting for 51.8% of the variance. The highest loadings on Factor I involved an interpersonal dimension (friendly, encouraging, competent, informative and communicative. Factor II tended to focus on the organisational elements of the system, such as different methods, choice of methods, service availability and length of waiting time. It was concluded that this scale was a reliable, easily administered and scored measure of satisfaction, with underlying interpersonal and organisational dimensions.

  1. Nuclear Accident, Public Attitude and Risk Communication%核事故、公众态度与风险沟通

    Institute of Scientific and Technical Information of China (English)

    田愉; 胡志强

    2012-01-01

    日本福岛核事故发生后,世界各地公众反对核电的呼声增高,这对未来各国制定核电政策将会产生重大影响。综合近年来有关欧美国家公众核电态度状况的调查结果,总结了核事故与公众态度之间的关系的三个特征:核事故的发生是影响公众核电风险认知的重要因素;公众对核电的态度会随着时间的推移有所改变;良好的风险沟通是积极影响公众对核电态度的重要举措。%After the Fukushima accident in Japan, the world's public oppositions to nuclear power are increasing, which affects the world's fu-ture nuclear policy. In recent years, the surveys about public attitudes to nuclear power in Europe and the United States demonstrate the three characters that nuclear accidents related to public attitude, which are: the nuclear accident is the major factor to influence public attitudes to nu- clear power; the attitude of public will change with the passage of tirne; good risk communication is an important positive policy that influences public attitudes to nuclear power.

  2. Communication Education for Students in the Science and Engineering Majors based on the Process of Value and Attitude Changes of Students by Debate

    Science.gov (United States)

    Takahara, Kenji; Nakano, Mika; Kajiwara, Toshinori

    The purpose of this study is to suggest the communication education for students in the science and engineering majors. The main characteristic of the curriculum is the process of value and attitude changes of students by debate. It is effective to cultivate well-balanced manner and matter which take significant role in any communication. The lectures provide debate training to match the proficiency of the students in order to foster thinking ability step-by-step. In the department of electrical engineering of Fukuoka Institute of the Technology, the expert of the communication and the expert of the electrical engineering team-teach the course as one of the specialized subjects. This system provides both training of technique of constructing argument and professional assessment on their contents, which it calls “two wheels of one cart”. The lectures are organized to develop students' incentive to learn with ARCS model. The questionnaires show that the communication skills acquired through debates are applied in the scenes of the real problem solving. 90% of the students reply that the series of lectures are useful and produce satisfactory results. Therefore, the proposed education is confirmed to be effective to enhance the communication skills of students.

  3. [Psychosocial factors influencing the perinatal health care satisfaction of parturients].

    Science.gov (United States)

    Takács, L; Kodysová, E

    2011-06-01

    To give an overview of the main psychosocial factors influencing the perinatal health care satisfaction of parturients and present recommendations for good practice. Original study. Department of Psychology, Faculty of Philosophy, Charles University, Prague. Qualitative methodology--content analysis of 189 childbirth narratives written by parturients and demi-structured interviews with 44 parturients. Seven dimensions of perinatal health care satisfaction of parturients were identified: 1. staff attitude and behavior; 2. staff communication; 3. parturient's participation in decision-making; 4. support of early mother-baby contact; 5. breastfeeding support; 6. mother-baby friendliness of maternity unit operation rules; 7. clarity of maternity unit operation rules. The most important dimensions include empathy and psychological support, respect for privacy and feelings of shame, relational symmetry/asymmetry and quality of provided information. Psychosocial aspects are a decisive criterion of perinatal health care satisfaction of parturients. Psychological competences of health care providers and staff make an inseparable part of their competence, with communication skills development and prevention and therapy of the burn-out syndrome deserving special attention.

  4. Job Attitudes of Agricultural Middle Managers

    OpenAIRE

    2006-01-01

    The paper analyzes middle managers' job attitudes, in particular job satisfaction, based on case studies. Employees' job satisfaction is expected to reduce human resource management risks, leading to higher loyalty, organizational commitment and motivation and resulting in less turnover. Components of job satisfaction include achievement, recognition, work itself, job security, supervision, interpersonal relationships, compensation, organization, personal life and working conditions. They cau...

  5. The Good Funeral: Toward an Understanding of Funeral Participation and Satisfaction

    Science.gov (United States)

    O'Rourke, T.; Spitzberg, Brian H.; Hannawa, Annegret F.

    2011-01-01

    This study posits a model of funeral satisfaction in which religiosity predicts general funeral attitudes, which predict levels and types of funeral participation, mediating the relationship between attitudes and satisfaction in a particular bereavement context. Over a thousand respondents rated their attitudes toward funerals in general and…

  6. The Good Funeral: Toward an Understanding of Funeral Participation and Satisfaction

    Science.gov (United States)

    O'Rourke, T.; Spitzberg, Brian H.; Hannawa, Annegret F.

    2011-01-01

    This study posits a model of funeral satisfaction in which religiosity predicts general funeral attitudes, which predict levels and types of funeral participation, mediating the relationship between attitudes and satisfaction in a particular bereavement context. Over a thousand respondents rated their attitudes toward funerals in general and…

  7. Evaluation of Patient Satisfaction

    Directory of Open Access Journals (Sweden)

    Ioana GĂDĂLEAN

    2011-12-01

    Full Text Available Introduction: Patient satisfaction is an element of psychological health which influence the results of the medical care and their impact. Patient experience can be quantified from their questioning or direct observation. Objectives: The purpose of this paper is to analyze and evaluate the satisfaction of nursing activities closely related to the patients admitted in ICU ward Institute of Oncology Prof. Dr. Ion Chiricuţă Cluj-Napoca. Materials and Methods: This paper describes a prospective study conducted on a sample of 106 patients hospitalized in the intensive care unit of the Institute of Oncology Prof. Dr. Ion Chiricuţă Cluj-Napoca in June 2011 - August 2011. The results were obtained using descriptive and analytical statistical technique of SPSS software. To detect relationships / associations between qualitative variables the Chi-Square test was used (statistically significant association if p ≤ 0.05. Patients received an anonymous questionnaire applied at 24 hours after discharge from the IT department so that the responses would be most sincerely. Results: Patients selected only two degrees of satisfaction, 53.8% very satisfied, respectively 46.2% satisfied. Dissatisfaction factors that may affect satisfaction were communication, accommodation facilities, factors arising from the lack of personal, pain and lack of sleep. Conclusions: Satisfaction “score” is influenced by education level and diagnosis. Resumption of the questionnaire is required periodically to assess the results of our section. It is also necessary to continue to compare results with other departments in the country.

  8. Hospitalized Older Adults’ Patient Satisfaction

    Directory of Open Access Journals (Sweden)

    Neale R. Chumbler

    2016-04-01

    Full Text Available This article examines the extent to which older adult patients’ perceptions of inpatient dimensions of care experiences are associated with their overall satisfaction. A secondary objective is to determine if these specific care experiences differed between elderly female and male patients. Patient satisfaction data from 6,021 older patients (65 years of age and older were collected by using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS Survey through telephone interviews of older patients who were recently discharged. Multiple linear regression analyses with older patients’ HCAHPS dimensions (Communication With Nurses, Communication With Doctors, Responsiveness of Hospital Staff, Communication About Medicines, Cleanliness of the Hospital Environment, and Quietness of Hospital Environment and gender were conducted while controlling for self-rated health status, age, race, and education. Multiple linear regression analysis showed that all of the HCAHPS dimensions were significantly associated with overall satisfaction. Older female patients reported substantially more positive global evaluations than their male counterparts. However, for older male patients, Communication With Doctors was more influential in their ratings of overall satisfaction than for older female patients. For older female patients, Communication With Nurses was more influential in their ratings of overall satisfaction than for older male patients.

  9. Communication skills.

    Science.gov (United States)

    Ellison, Deborah

    2015-03-01

    The front-line nurse is responsible for providing direct patient care, patient satisfaction, care coordination, policy, safety, and communication during a 12-hour shift. Every nurse has the opportunity to make a positive impact on patient outcomes through day-to-day advocacy for patients, nurses, and the nursing profession. Communication is a means of advocacy that provides the avenue to which a positive impact can be made. There are multiple barriers to effective communication in the day-to-day communication of the front-line nurse. Interprofessional communication and shared governance models offer ways to improve communication within nursing and within a systems approach.

  10. Effectiveness of Reading as a Communication Strategy on the Awareness and Attitude Related to Hiv/Aids Among School Going Adolescents in Rajasthan, India

    Directory of Open Access Journals (Sweden)

    Sanjana Rambal Bhat

    2013-04-01

    Full Text Available Background: One of the major factors responsible for the spread and high prevalence for HIV/AIDS (Human immuno-deficiency virus infection/Acquired immunodeficiency syndrome and the stigma/discrimination people with this disorder face is the lack of proper knowledge and misconceptions about this disease. Despite significant progress having been made in knowing about its causative organism(a retro-virus, the mode of transmission, the diagnostic tests that establish a person’s HIV status and the drugs that have improved survival, this disease still claims 1.8 million lives annually. As such, the role of information, education and communication in prevention and control of HIV/AIDS is being greatly emphasized. Reading is one such communication strategy that can be used to educate adolescents about HIV/AIDS. Objectives: 1.To assess the knowledge of school-going adolescents regarding HIV/AIDS and their attitude towards people living with HIV/AIDS. 2.To test the effectiveness of reading as a communication strategy on the knowledge and attitude of students towards people living with HIV/AIDS. Methodology: 245 students from three English medium elite schools, studying in class 11th and 12th, selected for the study, conducted between February 2011-April 2011, were randomly divided into experimental and control groups, where the former read an HIV-related story and the latter read an unrelated story. After this, both groups were administered a knowledge and attitude questionnaire to fill and their responses recorded. Results: The students who read the HIV-related story, Experimental group, possessed superior knowledge related to 58% questions on awareness and held a more positive attitude, (with a mean score of 7.34± 3.11 vs.6.18± 3.62 towards HIV-positive patients as compared to the respondents from the Control group, the difference in both the cases being statistically significant (p<0.05 Conclusions: Reading of interesting fictional stories can be

  11. Research on Job Satisfaction of Elementary and High School Teachers and Strategies to Increase Job Satisfaction

    Science.gov (United States)

    Fuming, Xu; Jiliang, Shen

    2007-01-01

    Job satisfaction is an important topic in teacher education research. Exploring the issue of teacher job satisfaction helps us gain a deeper understanding of teachers' mental state, such as their occupational attitudes, zeal for teaching, and work enthusiasm, which affects the quality of teaching and education. From an examination of teachers' job…

  12. Patient satisfaction with medical care

    Directory of Open Access Journals (Sweden)

    M. A. Sadovoy

    2017-01-01

    Full Text Available Patients’ evaluation of medical care is becoming more and more important due to expanding patient-centered care. For this purpose a complex index of patient satisfaction with healthcare is used. This parameter reflects the correspondence of actual healthcare services to patient’s expectations that were formed under the influence of cultural, social, economic factors, and personal experience of each patient. Satisfaction is a subjective parameter, thus, a grade of satisfaction is barely connected with quality of healthcare services itself. Moreover, medical organizations should always take into account specific features of each patient, since they can have an influence on customer attitude to medical services.This article comprises the review of publications studying determinants of patient satisfaction. In the course of the study, we analyzed data received by research teams from different countries.According to the review, we made some conclusions. First, determinants of patient satisfaction with healthcare can be divided in two groups. The first group of factors includes patients’ characteristics such as age, gender, ethnical and cultural features. However, researches from different countries revealed that there is a difference in the importance of factors belonging to this group and their influence on satisfaction of certain patient cohorts. The second group includes factors that belong to the process of healthcare services delivery and its organization. Moreover, it was found that patient satisfaction level is changing in a waveform. Thus, medical organization should not only try to increase patient satisfaction level but also maintain it. AS a result, it necessary to monitor patient satisfaction with healthcare services. That is why there is a distinct need for the development of a new tool or adaptation of existing instrument of satisfaction measurement, which would be unitized for all medical organizations in the Russian Federation 

  13. Teaching communications skills to medical students: Introducing the fine art of medical practice.

    Science.gov (United States)

    Choudhary, Anjali; Gupta, Vineeta

    2015-08-01

    Like many other people based professions, communications skills are essential to medical practice also. Traditional medical teaching in India does not address communication skills which are most essential in dealing with patients. Communication skills can be taught to medical students to increase clinical competence. To teach basic communication and counseling skills to fourth-year undergraduate students to increase their clinical competence. A total of 48, fourth-year MBBS students participated in the study. They were given training in basic communication and counseling skills and taught the patient interview technique according to Calgary-Cambridge guide format. Improvement in communication was assessed by change in pre- and post-training multiple choice questions, clinical patient examination, and Standardized Patient Satisfaction Questionnaire (SPSQ) scores. About 88% of the students in the sample were convinced of the importance of learning communication skills for effective practice. Almost 90% students were communicating better after training, as tested by improved SPSQ. As judged by Communication Skill Attitude Scale, student's positive attitude toward learning communication skill indicated that there is a necessity of communication skill training during undergraduate years. The ability to communicate effectively is a core competency for medical practitioners. Inculcating habits of good communications skill during formative years will help the medical students and future practitioners. Regular courses on effective communication should be included in the medical school curriculum.

  14. The Influence of Human Communication to Improve Medical Nurses and Patients Satisfaction%人性化护患沟通对提升体检满意度的影响

    Institute of Scientific and Technical Information of China (English)

    谢朴仙; 王嘉鑫; 张芬; 李琴芳

    2015-01-01

    Objective Discussion on humanization of nurse-patient communication on Medical Center medical impact of customer satisfaction. Methods 1760 in chongqiong customers were randomly divided into two groups and the control group, June to August in 2013 880 cases were retrospectively I examination routine care for the customer in the control group, rou-tine care group June to August in 2014 880 cases used in routine care on the basis of human communication skills between nurses and patients. Customers closed the medical examination after the survey. Results Observation group on nursing com-prehensive examination the customer satisfaction 96.3%, control group customer satisfaction 88.5%, Observer Group satis-faction was significantly higher than the control group. Conclusions Human communication between nurses and patients can help improve medical center medical customer satisfaction with care.%目的 探讨人性化护患沟通对体检中心体检客户满意度的影响.方法 将1760例体检客户随机分为观察组和对照组,回顾性分析2013年6—9月880例该科体检客户进行常规护理为对照组;观察组2014年6—9月880例,在常规护理的基础上使用人性化护患沟通技巧.在客户体检完后进行闭合式问卷调查.结果 观察组体检客户对护理的综合满意度为96.3%,对照组客户综合满意度为88.5%,观察组满意度明显高于对照组.结论 人性化护患沟通有助于提高体检中心体检客户对护理的满意度.

  15. Communications

    Science.gov (United States)

    Bailenson, Jeremy; Buzzanell, Patrice; Deetz, Stanley; Tewksbury, David; Thompson, Robert J.; Turow, Joseph; Bichelmeyer, Barbara; Bishop, M. J.; Gayeski, Diane

    2013-01-01

    Scholars representing the field of communications were asked to identify what they considered to be the most exciting and imaginative work currently being done in their field, as well as how that work might change our understanding. The scholars included Jeremy Bailenson, Patrice Buzzanell, Stanley Deetz, David Tewksbury, Robert J. Thompson, and…

  16. The Role of Communication and Attitudes in Small Farm Programs. A Synthesis. SRDC Synthesis Series No. 4.

    Science.gov (United States)

    Colette, W. Arden, Comp.; Easley, Gail, Comp.

    The ever-widening gap in farm productivity and income has resulted from differences in access to resources such as land and credit, limited access to information, and deliberate decisions by some farmers not to change. This last cause is the most difficult to correct. The decision not to adopt new practices is based on attitudes, values, and…

  17. Veterinarian satisfaction with companion animal visits.

    Science.gov (United States)

    Shaw, Jane R; Adams, Cindy L; Bonnett, Brenda N; Larson, Susan; Roter, Debra L

    2012-04-01

    To measure veterinarian satisfaction with companion animal visits through an adaptation of a previously validated physician visit satisfaction scale and to identify demographic, personality, appointment, and communication factors that contribute to veterinarian visit satisfaction. Cross-sectional descriptive study. Random sample of 50 companion animal practitioners in southern Ontario, Canada, and convenience sample of 300 clients and their pets. For each practitioner, 6 clinical appointments were videotaped, and the resulting 300 videotapes were analyzed by use of the Roter interaction analysis system. The physician satisfaction scale, Rosenberg self-esteem scale, and interpersonal reactivity index were used to measure veterinarian visit satisfaction, self-esteem, and empathy, respectively. Linear regression analysis was conducted to study the relationship between factors and veterinarian visit satisfaction. Veterinarian visit satisfaction ranged from 1 to 5 (mean ± SD, 3.97 ± 0.99) and differed significantly between wellness appointments (mean scale score, 4.13) and problem appointments (mean scale score, 3.81). Various elements of client and veterinarian communication as well as personality measures of veterinarian self-esteem and empathy were associated with veterinarian satisfaction. The specific factors differed depending on the nature of the appointment. Results suggested that veterinarian visit-specific satisfaction is enhanced through the use of communication that builds relationships with clients and is associated with degrees of veterinarian empathetic concern and veterinarian self-esteem. The implications extend to overall job satisfaction and its potential link to the health and well-being of individual veterinarians.

  18. Primary care physician attitudes towards using a secure web-based portal designed to facilitate electronic communication with patients

    Directory of Open Access Journals (Sweden)

    Anne Kittler

    2004-11-01

    Conclusions Physicians’ fears about being overwhelmed with messages were not realised. While physicians were generally enthusiastic about the application, none used it directly to communicate with patients. Over three-quarters of respondents indicated that they would be more enthusiastic about electronic communication with patients if this time were compensated.

  19. Organizational Communication: Communication and Motivation in the Workplace

    Directory of Open Access Journals (Sweden)

    Sari Ramadanty

    2016-01-01

    nonverbal communication, interpersonal communication leadership and communication climate have a significant role to form employee motivation. Nonverbal communication has slightly strong role in shaping the positive motivation to employee. The role includes body communication, facial communication and eye communication. Interpersonal communication leader is based on the satisfaction level of information between management and employees. Management and transparency in openness in downward communication under the form of information from superiors are by listening the communication between supervisors and employees are running smoothly.

  20. Relationship between Job Satisfaction and Professional Attitude of Nurses%护士工作满意度和职业态度的相关分析

    Institute of Scientific and Technical Information of China (English)

    赵光红; 邱丽丽; 阮满真

    2008-01-01

    目的 探讨护士工作满意度和职业态度的相关性.方法 运用满意度量表(mccloskey mueller satisfaction scale,MMSS)和自行设计的职业态度调查问卷,对391名护士进行调查.结果 护士工作满意度均分为(3.13±0.46)分,职业态度均分为(3.87±0.36)分;工作满意度各维度与职业态度各维度均呈正相关(P<0.01);被表扬与被认可、对工作支配及参与决策机会、工作环境对职业态度影响最大.结论 护士工作满意度与职业态度均不乐观;工作满意度的提高有利于积极职业态度的形成,护理管理者应重视两者对护理工作的影响.

  1. Parental communication and perceived parental attitudes about sexuality among Turkish college students / Türk üniversite öğrencileri arasında cinsellikle ilgili konularda anne ve babayla iletişim ve algılanan anne baba tutumları

    Directory of Open Access Journals (Sweden)

    Nursel TOPKAYA

    2012-12-01

    Full Text Available ABSTRACTThis current study was conducted to examine parental communication and perceived parental attitudes about sexuality with respect to gender among Turkish college students. Moreover, attitudes toward premarital sexuality with respect to gender were explored. A demographic data form, premarital sexual permissiveness scale, parental communication about sexuality scale and parental attitudes about sexuality scale were administered to 366 (217 female and 148 male college students, aged 18 to 26. The results indicated that females held more conservative premarital sexual attitudes than males; females talked to their mothers, while males talked to their fathers more about sexuality issues. Furthermore, the results demonstrated that gender was significant on the perceived maternal attitudes about sexuality, whereas perceived paternal attitudes about sexuality were not found to be significant with respect to gender. Future research is needed to explore variables that may contribute to the differences in parental communication and perceived parental attitudes about sexuality.

  2. Servant leadership and job satisfaction in the University of Iceland

    Directory of Open Access Journals (Sweden)

    Guðjón Ingi Guðjónsson

    2014-12-01

    Full Text Available Servant leadership is a philosophy of communication and leadership whith focus on decentralization, autonomy, mutual respect and commitment to society. In light of universities’ important societal role and importance of equality of academic staff it is presumed that servant leadership suits a university. Prior research indicates the value of servant leadership for universities’ performance. The purpose of the study was to assess servant leadership in the University of Iceland and its correlation with staff job satisfaction using a new Dutch instrument (SLS measuring participants’ attitudes to their next superior. A single item job satisfaction question was included. Results showed considerable practice of servant leadership or 4,19 (scale: 1-6 and the strongest servant leadership characteristic was stewardship, followed by forgiveness and empowerment. 82,6% of participants reported job satisfaction with significant positive correlation with servant leadership. The relatively high degree of servant leadership supports previous study of the uiniversity’s working environment but not recent American studies indicating universities’ a low degree of servant leadership. The degree of servant leadership in the University of Iceland was lower compared to grammar schools (6,46 and general hospital wards (4,33 but identical to hospital emergency care units (4,19. Significant positive correlation of servant leadership with job satisfaction, confirms similar relationships in US universities and in various institutions in Iceland. Results indicate the importance of servant leadership for employees’ job satisfaction, not least empowerment and courage, and this has the potential to support peer management, employee independence and social responsibility of the University of Iceland.

  3. A Survey of Special Educators' Awareness of, Experiences with, and Attitudes toward Nonverbal Communication Aids in the Schools.

    Science.gov (United States)

    Shrewsbury, Rosemary G.; And Others

    1985-01-01

    Results of surveys completed by 237 special educators indicate respondents' limited awareness, understanding, and experiences with nonverbal communication aids. Results have implications for preservice and continuing education programs for special educators. (Author/CL)

  4. Training professionals' communication and motivation skills to improve spinal cord injury patients' satisfaction and clinical outcomes: Study protocol of the ESPELMA trial.

    Science.gov (United States)

    Lusilla-Palacios, Pilar; Castellano-Tejedor, Carmina; Lucrecia-Ramírez-Garcerán; Navarro-Sanchís, José A; Rodríguez-Urrutia, Amanda; Parramon-Puig, Gemma; Valero-Ventura, Sergi; Cuxart-Fina, Ampar

    2015-10-01

    Acute spinal cord injury leaves patients severely impaired and generates high levels of psychological distress among them and their families, which can cause a less active role in rehabilitation, worse functional recovery, and less perceived satisfaction with the results. Additionally, rehabilitation professionals who deal with this psychological distress could ultimately experience higher stress and more risk of burnout. This article presents the study protocol of the ESPELMA project, aimed to train rehabilitation professionals in the clinical management of acute spinal cord injury-associated psychological distress, and to measure the impact of this training on the patients' perceived satisfaction with treatment.

  5. Scientific communication

    Directory of Open Access Journals (Sweden)

    Aleksander Kobylarek

    2017-09-01

    Full Text Available The article tackles the problem of models of communication in science. The formal division of communication processes into oral and written does not resolve the problem of attitude. The author defines successful communication as a win-win game, based on the respect and equality of the partners, regardless of their position in the world of science. The core characteristics of the process of scientific communication are indicated , such as openness, fairness, support, and creation. The task of creating the right atmosphere for science communication belongs to moderators, who should not allow privilege and differentiation of position to affect scientific communication processes.

  6. The Skills, Competences, and Attitude toward Information and Communications Technology Recommender System: an online support program for teachers with personalized recommendations

    Science.gov (United States)

    Revilla Muñoz, Olga; Alpiste Penalba, Francisco; Fernández Sánchez, Joaquín

    2016-01-01

    Teachers deal with Information and Communications Technology (ICT) every day and they often have to solve problems by themselves. To help them in coping with this issue, an online support program has been created, where teachers can pose their problems on ICT and they can receive solutions from other teachers. A Recommender System has been defined and implemented into the support program to suggest to each teacher the most suitable solution based on her Skills, Competences, and Attitude toward ICT (SCAT-ICT). The support program has initially been populated with 70 problems from 86 teachers. 30 teachers grouped these problems into six categories with the card-sorting technique. Real solutions to these problems have been proposed by 25 trained teachers. Finally, 17 teachers evaluated the usability of the support program and the Recommender System, where results showed a high score on the standardized System Usability Scale.

  7. Factors Influencing the Use of and Attitude of using Information and Communication Technologies (ICTs in Agricultural Extension, a Study in the Isfahan Province of Iran

    Directory of Open Access Journals (Sweden)

    Zahra Haji Hashemi

    2014-03-01

    Full Text Available Information and communication technologies (ICTs are increasingly influencing human beings and are changing our attitudes towards these technologies. The purpose of this article is to understand the factors influencing the use of ICTs in agricultural extension through a descriptive research method. The populations were 320 individuals of agricultural Extension Workers (EWs of Isfahan province that 200 people selected as a research sample. The reliability of self-completion questionnaire according to pilot test and calculating Cronbach's alpha for four part of the instrument was 82.6 - 87.8. The results revealed that the EWs have a positive attitude toward using ICT. They mostly viewed it as a useful tool for extension, which can potentially save money and time and extension. On the ranking of principal areas of applying ICTs by EWs “typing letters/report”, “prepare and protect file on process basic agricultural and rural information”, had most usage. The main result of the study revealed that the EWs approximately use ICT quite a bit. Also, the EWs with high school diploma degree used ICT less than the EWs with MSc degree and the EWs with 5 years and less experience had higher ICT application than the EWs with 15-16 year experience.

  8. COMMUNICATIONS

    CERN Document Server

    A. Petrilli

    2013-01-01

    The organisation of the Open Days at the end of September was the single biggest effort of the CMS Communications Group this year. We would like to thank all volunteers for their hard work to show our Point 5 facilities and explain science and technology to the general public. During two days more than 5,000 people visited the CMS detector underground and profited from the surface activities, which included an exhibition on CMS, a workshop on superconductivity, and an activity for our younger visitors involving wooden Kapla blocks. The Communications Group took advantage of the preparations to produce new CMS posters that can be reused at other venues. Event display images have been produced not just for this occasion but also for other exhibits, education purposes, publications etc. During the Open Days, Gilles Jobin, 2012 winner of CERN Collide@CERN prize, performed his Quantum show in Point 5, with the light installation of German artist Julius von Bismarck. Image 3: CERN Open Days at CMS wel...

  9. COMMUNICATIONS

    CERN Multimedia

    L. Taylor and D. Barney

    2010-01-01

    CMS Centres, Outreach and the 7 TeV Media Event The new CMS Communications group is now established and is addressing three areas that are critical to CMS as it enters the physics operations phase: - Communications Infrastructure, including almost 50 CMS Centres Worldwide, videoconferencing systems, and CERN meeting rooms - Information systems, including the internal and external Web sites as well as the document preparation and management systems - Outreach and Education activities, including working with print, radio and TV media, visits to CMS, and exhibitions. The group has been active in many areas, with the highest priority being accorded to needs of CMS operations and preparations for the major media event planned for 7 TeV collisions. Unfortunately the CMS Centre@CERN suffered a major setback when, on 21st December, a cooling water pipe froze and burst on the floor above the CMS Centre main room. Water poured through the ceiling, flooding the floor and soaking some of the consoles, before e...

  10. Community-based interventions to enhance knowledge, protective attitudes and behaviors towards canine rabies: results from a health communication intervention study in Guangxi, China.

    Science.gov (United States)

    Wu, Hairong; Chen, Jiao; Zou, Lianbin; Zheng, Liefeng; Zhang, Weichao; Meng, Zhenmu; Magalhaes, Ricardo J Soares; Wang, Youming; Kang, Jingli; Sun, Xiangdong

    2016-11-24

    In China canine rabies poses a serious public health problem in that human mortality ranks the second highest globally. While rabies health education interventions are advocated by WHO to be critical components of modern rabies control and prevention programs, available studies have not adequately investigated the relative efficacy of their implementation in at-risk populations. This study aims to measure and compare the effect on knowledge and protective behavior towards rabies of health education interventions that include a novel Short Messaging Service via cell phone (SMS) and rabies health information sessions (IS). The study used a between-subject design involving repeated measures of rabies-related KAP (knowledge, attitude and practice). A total of 350 randomly selected villagers were randomly allocated into three intervention (SMS, IS and SMS + IS) and one control group. The content of SMS and IS covered topics about rabies prevention and route of transmission. The SMS intervention consisted of ten separate messages delivered three times two weeks after the pretest; the IS intervention was conducted once immediately after the pretest. A validated questionnaire was used to capture demographic information and KAP information. Ordinary Least Squares regression was used to contrast the effects of interventions. Our results indicate that overall SMS outperforms IS at improving knowledge and protective behavior against rabies. Our results suggest that a combined intervention of SMS and IS can result in higher scores than any of the two in isolation. The impact of SMS, IS and SMS + IS is greatest on knowledge, followed by attitude and practice scores. This study demonstrated that health communication modes based on SMS, IS and a combination of the two are all effective to improve rabies-related KAP in the short term. These findings highlight the potential usefulness of SMS as an additional tool for public health communication and promotion; further studies

  11. NRMRL/TTSD CUSTOMER SATISFACTION FOCUS GROUP

    Science.gov (United States)

    TTB uses a variety of technology transfer products and tools to communicate risk and information about technologies and research. TTB has begun a project to use EPA's generic Customer Satisfaction Survey Information Collection Request (ICR) to determine satisfaction with their pr...

  12. NRMRL/TTSD CUSTOMER SATISFACTION FOCUS GROUP

    Science.gov (United States)

    TTB uses a variety of technology transfer products and tools to communicate risk and information about technologies and research. TTB has begun a project to use EPA's generic Customer Satisfaction Survey Information Collection Request (ICR) to determine satisfaction with their pr...

  13. 48 CFR 11.203 - Customer satisfaction.

    Science.gov (United States)

    2010-10-01

    ... 48 Federal Acquisition Regulations System 1 2010-10-01 2010-10-01 false Customer satisfaction. 11... PLANNING DESCRIBING AGENCY NEEDS Using and Maintaining Requirements Documents 11.203 Customer satisfaction. Acquisition organizations shall communicate with customers to determine how well the requirements document...

  14. Customer satisfaction

    DEFF Research Database (Denmark)

    Eskildsen, Jacob Kjær; Kristensen, Kai

    2007-01-01

    & Westlund, 2003) as well as the structure of the framework (Eskildsen et al., 2004). We know however very little about how the structure of the individual markets with respect to, for instance, how the transparency of products and services affects customer satisfaction. The aim of this article is to analyze...... the effect of the transparency of products and services on customer satisfaction with respect to Danish mobile phone companies, banks and supermarkets from 2004 based on the authors' experiences from the various analyses conducted within the EPSI rating initiative....

  15. Measuring customer satisfaction in food industry

    OpenAIRE

    Parisa Akhtari; Amir Parviz Akhtari; Ahmad Torfi

    2015-01-01

    Customers are financial and intellectual capital of the firm and its survival and success depend on the attitude and firm performance to its customers. The goal of this article is to study customer satisfaction in Bonny Chow National Distribution Company and offering a model to evaluate customer satisfaction and also to study strength and weakness to improve and facilitate the defects. This study is descriptive, because it collects data and analyzes hypothesis based on expert survey. The ques...

  16. Attitudes and attitude change.

    Science.gov (United States)

    Bohner, Gerd; Dickel, Nina

    2011-01-01

    Attitudes and attitude change remain core topics of contemporary social psychology. This selective review emphasizes work published from 2005 to 2009. It addresses constructionist and stable-entity conceptualizations of attitude, the distinction between implicit and explicit measures of attitude, and implications of the foregoing for attitude change. Associative and propositional processes in attitude change are considered at a general level and in relation to evaluative conditioning. The role of bodily states and physical perceptions in attitude change is reviewed. This is followed by an integrative perspective on processing models of persuasion and the consideration of meta-cognitions in persuasion. Finally, effects of attitudes on information processing, social memory, and behavior are highlighted. Core themes cutting across the areas reviewed are attempts at integrative theorizing bringing together formerly disparate phenomena and viewpoints.

  17. The Impact of Learning Contexts on Proficiency, Attitudes, and L2 Communication: Creating an Imagined International Community

    Science.gov (United States)

    Yashima, Tomoko; Zenuk-Nishide, Lori

    2008-01-01

    This study analyses the effects of learning contexts on proficiency development as well as attitudinal and behavioral changes. At a Japanese high school where content-based L2 instruction in global studies is a feature of education, TOEFL scores, international posture, L2 WTC, and frequency of communication in L2 were assessed in the participants'…

  18. SATISFACTION OF PATIENTS WITH ARTHROSIS FROM MULTIDISCIPLINARY COOPERATION

    Directory of Open Access Journals (Sweden)

    Gergana Nenova

    2016-10-01

    Full Text Available INTRODUCTION: The research of patient satisfaction with arthrosis from multidisciplinary cooperation is related to clarifying the position and the role of the physiotherapist in public health and in the development of integrated care. AIM OF THE STUDY: To investigate the satisfaction of patients with arthrosis from multidisciplinary cooperation. MATERIAL AND METHODS: In this research study participated 30 patients of the Department of Orthopedics and Traumatology of University Hospital "St. Marina" EAD - Varna for the period 2012-2016 of which 13 were men and 17 women. A feedback from these patients was sought based on the 5-point Likert scale regarding their satisfaction after the completion of the work of the multidisciplinary task team that provides integrated care at home. The questionnaire includes 12 questions, grouped in the following areas: awareness, attitude / communication, time, physical activity, professionalism and benefit / effectiveness. The data were compared with the results from a study of the satisfaction of a control group of 30 patients who were treated in the same ward, but chose to continue their rehabilitation with NHIF. RESULTS: The respondents from the test group are highly satisfied in the "awareness" area (respectively 4.80 and 4.90. They say that they have more freedom in daily activities after the procedure conducted by physiotherapist (4.93 and would seek the same physiotherapist if they need rehabilitation in the future. Patients appreciate the quality behavior/approach and communication skills displayed by the physiotherapist during the rehabilitation process (5.00, which enables them to better understand their illness (4.93. The respondents from the test group felt much better after each procedure performed by the physiotherapist (5.00 and would recommend him/her to other patients who have the same need (5.00. The satisfaction from the work of the physiotherapist is appreciated by patients extremely high, but

  19. 护理本科生沟通技能态度及影响因素调查研究%Undergraduate nursing students' attitudes towards communication skills and the influencing factors

    Institute of Scientific and Technical Information of China (English)

    龚桂兰; 李节; 刘丹; 王成爽; 高敏; 杨阳; 毛靖

    2013-01-01

    目的 了解护理本科生沟通技能态度现状并分析其影响因素.方法 采用方便取样,应用一般资料问卷和中文版沟通技能态度量袁对192名护理本科生进行调查.结果 护理本科生沟通技能正性态度得分为50.00±6.00,负性态度得分为34.51±4.73.实践经历较多、自觉其沟通技能有待提高、热爱护理专业的学生倾向于有较强烈的正性态度;男生有较强烈的负性态度.结论 护理本科生对沟通技能的态度较积极.实践经历、自评沟通技能、是否热爱护理专业及性别影响学生对沟通技能的态度.%Objective To investigate undergraduate nursing students' attitudes towards communication skills and to explore the influencing factors. Methods Totally, 192 undergraduate nursing students were investigated with a demographic questionnaire and the Chinese version Communication Skills Attitude Scale. Results Undergraduate nursing students scored 50. 00±6. 00 in positive attitudes towards communication skills learning and 34. 51 ± 4. 73 in negative attitudes. Students who had more practice experiences, who needed to improve communication skills, and who loved nursing profession, tended to have more positive attitudes; male students tended to hold negative attitudes. Conclusion Undergraduate nursing students' attitudes towards communication skills are positive in general and are associated with their practice experiences, self-assessment of communication skills, whether or not to love the nursing profession, and gender.

  20. Introducing problem-based learning to undergraduate IT service management course: student satisfaction and work performance

    Directory of Open Access Journals (Sweden)

    Katarina Pažur Aničić

    2016-12-01

    Full Text Available This paper describes the implementation of problem-based learning (PBL principles in an undergraduate IT service management course, followed by the results about student satisfaction and work performance. The results indicate the students’ general satisfaction with the course implementation, as well as some challenges regarding the self-assessment and peer assessment of their work. The findings also reveal the students’ better work performance in project results than in traditional knowledge tests, which reinforces the indications about their positive attitudes towards the interactive PBL environment. The cluster analyses identified seven different patterns in student behaviour regarding course performance. The presented results can be considered a new aspect of the development and amendment of the information and communication technology (ICT skills requested by future employers. In this regard, the demand for innovation in the education of future ICT professionals arises from the need for experts equipped with both IT and business skills.

  1. Reducing antibiotic prescriptions for acute cough by motivating GPs to change their attitudes to communication and empowering patients: a cluster-randomized intervention study.

    Science.gov (United States)

    Altiner, Attila; Brockmann, Silke; Sielk, Martin; Wilm, Stefan; Wegscheider, Karl; Abholz, Heinz-Harald

    2007-09-01

    Assessing the efficacy of an educational intervention that aimed to reduce unnecessary antibiotic prescriptions in primary care by motivating GPs to change their attitudes to communication and by empowering patients. One hundred and four GPs in North-Rhine/Westphalia-Lippe, Germany were cluster-randomized into intervention and control. GPs randomized to receive the intervention were visited by peers. The intervention strategy was focused on the communication within the encounter, not on sharing knowledge about antibiotic prescribing. Leaflets and posters were provided that aimed at patient empowerment, thus enabling patients to raise the topic of antibiotic prescriptions themselves. Eighty-six GPs (83%) remained in the study at 6 weeks and 61 GPs (59%) at 12 months. Antibiotic prescription rates within the control group were 54.7% at baseline and 36.4% within the intervention group at baseline. Generalized estimating equation models were applied. Baseline imbalances and confounding variables were controlled by adjustment. After the intervention, the ORs for the prescription of an antibiotic dropped to 0.58 [95% CI: (0.43;0.78), P < 0.001] after 6 weeks and were 0.72 [95% CI: (0.54;0.97), P = 0.028] after 12 months in the intervention group. In the control group, the ORs rose to 1.52 [95% CI: (1.19;1.95), P = 0.001] after 6 weeks and were 1.31 [95% CI: (1.01;1.71), P = 0.044] after 12 months; these ORs correspond to an approximately 60% relative reduction in antibiotic prescription rates at 6 weeks and a persistent 40% relative reduction at 12 months. An interventional strategy that focused on doctor-patient communication and patient empowerment is an effective concept to reduce antibiotic prescriptions in primary care.

  2. Job Satisfaction among Turkish Business Aviation Technicians

    Directory of Open Access Journals (Sweden)

    Tevfik Uyar

    2013-09-01

    Full Text Available The most applicable models in safety management put the human factors, employers’ attitudes and behaviors at the center. This study reports an investigation of job satisfaction among business aviation technicians. A demographic information form and Job Satisfaction Survey (JSS were used to collect data from 44 individuals. Data was analyzed using ANOVA and Student’s t-test. Our results show that there is significant difference in total job satisfaction levels with regard to marital status while other personal factors are not related to the total job satisfaction levels. However several sub dimensions of job satisfaction are affected by the workers’ military or civilian origin, their training background, types of companies they work in or their license category. No difference is found in age and position groups. Secondly, study shows that technicians are the most satisfied from the nature of their work, while they are the least satisfied by operational procedures.

  3. Measurement of student satisfaction in higher education

    Directory of Open Access Journals (Sweden)

    Gajić Jelena

    2011-01-01

    Full Text Available Higher education institutions as equal participants in the contemporary market operations are intended to deliver value to its customers through improving the overall institutional performance. Factors and trends in the environment have a major impact on higher education and have significant implications for the quality of educational services. For many institutions of higher education, student satisfaction has remained 'trapped' in the departments where the acceptance and enrollment of freshmen was taking place. But the appearance of the Bologna Declaration initiated the need for the existence of a model of student satisfaction in order to control rates of student satisfaction (regarding education services, institutions, relationships, marketing and alumni activities. The quality of educational services through students' satisfaction and attitudes can be monitored by different methods / models of student satisfaction. The method of interviewing is the most common, but modern models suggest the need for consideration of various factors and aspects simultaneously.

  4. Efficacy of an internet-based learning module and small-group debriefing on trainees' attitudes and communication skills toward patients with substance use disorders: results of a cluster randomized controlled trial.

    Science.gov (United States)

    Lanken, Paul N; Novack, Dennis H; Daetwyler, Christof; Gallop, Robert; Landis, J Richard; Lapin, Jennifer; Subramaniam, Geetha A; Schindler, Barbara A

    2015-03-01

    To examine whether an Internet-based learning module and small-group debriefing can improve medical trainees' attitudes and communication skills toward patients with substance use disorders (SUDs). In 2011-2012, 129 internal and family medicine residents and 370 medical students at two medical schools participated in a cluster randomized controlled trial, which assessed the effect of adding a two-part intervention to the SUDs curricula. The intervention included a self-directed, media-rich Internet-based learning module and a small-group, faculty-led debriefing. Primary study outcomes were changes in self-assessed attitudes in the intervention group (I-group) compared with those in the control group (C-group) (i.e., a difference of differences). For residents, the authors used real-time, Web-based interviews of standardized patients to assess changes in communication skills. Statistical analyses, conducted separately for residents and students, included hierarchical linear modeling, adjusted for site, participant type, cluster, and individual scores at baseline. The authors found no significant differences between the I- and C-groups in attitudes for residents or students at baseline. Compared with those in the C-group, residents, but not students, in the I-group had more positive attitudes toward treatment efficacy and self-efficacy at follow-up (Pgroup, residents in the I-group received higher scores on screening and counseling skills during the standardized patient interview at follow-up (P=.0009). This intervention produced improved attitudes and communication skills toward patients with SUDs among residents. Enhanced attitudes and skills may result in improved care for these patients.

  5. Patient satisfaction in anesthesia: A modified Iowa Satisfaction in Anesthesia Scale

    OpenAIRE

    Baroudi, Dina N.; Nofal, Walid H.; Ahmad, Nauman A.

    2010-01-01

    Objectives: To set up and validate a patient satisfaction questionnaire based on Iowa Satisfaction in Anesthesia Scale (ISAS) for evaluating the degree of patient satisfaction in anesthesia. Materials and Methods: We established and validated a survey questionnaire of 13 questions measuring the following dimensions adequacy of patient information; participation in decision making, nurse patient relation, accessibility of communication with the anesthesiologist, patient fear and anxiety and th...

  6. Job Satisfaction of Dietitians in the Army Medical Specialists Corps

    Science.gov (United States)

    1981-01-01

    teacher satisfaction. Educational Administration Quarterly. 8 (Winter): 44-57. Blum, M. L. and Russ, J. 1942. A study of employee attitudes towards...decision making, job related tension, job involvement, and job satisfaction. Educational Administration Quarterly. 12:1 (Winter): 80-93. Hoppock, R. 1935

  7. Management-Employee Relations, Firm Size and Job Satisfaction

    OpenAIRE

    Tansel, Aysit; Gazioglu, Saziye

    2012-01-01

    This paper investigates the job satisfaction in relation to managerial attitudes towards employees and firm size using the linked employer-employee survey results in Britain.We first investigate the management-employee relationships and the firm size using maximum likelihood probit estimation . Next various measues of job satisfaction are related to the management-employee relations via maximum likelihood ordered probit estimates. Four measures of job satisfaction that have not been used oft...

  8. Communicating CCS. Effects of text-only and text-and-visual depictions of CO2 storage on risk perceptions and attitudes

    Energy Technology Data Exchange (ETDEWEB)

    Brunsting, S.; De Best-Waldhober, M.; Brouwer, A.S. [ECN Policy Studies, Amsterdam (Netherlands); Riesch, H.; Reiner, D. [Cambridge University, Cambridge (United Kingdom)

    2013-05-01

    ' estimate of depth, and the more precise indication of depth in the visual the worse respondents' estimate of depth. No relation was found between respondents' depth estimate of CO2 injection and their attitude towards CCS and risk perceptions of CCS. However, a more positive attitude towards CCS was related to lower perceived risk. Explanations and implications for communication are discussed in the paper.

  9. Attitudes and Values: Concerns of Middle Managers.

    Science.gov (United States)

    Appelbaum, Steven H.

    1978-01-01

    Total individual satisfaction is not the organization's responsibility, but does assume increasing importance when corporate commitment is apparent. Studies have examined employees' values, attitudes, and job satisfaction and often found that individuals feel job dissatisfaction. In remedying this, organizations should develop an interdependent…

  10. Literature review and summary of perceptions, attitudes, beliefs, and marketing of potentially reduced exposure products: communication implications.

    Science.gov (United States)

    Pederson, Linda L; Nelson, David E

    2007-05-01

    Potentially reduced exposure products (PREPs) have continued to enter the market during the 1990s and first part of the 21st century. Attempts by the tobacco industry to develop and market products with implied reductions in adverse health effects (i.e., harm reduction) are not new. Over the last half of the 20th century, the tobacco industry developed and marketed several products that purported to reduce the health risks associated with smoking cigarettes. Among these were filtered cigarettes in the 1950s and light and ultra-light cigarettes in the 1970s and 1980s. This review summarizes published and unpublished research that is directly relevant to the marketing, advertising, and communication about PREPs. The marketing strategies for these new products do not appear to differ from those used by the tobacco industry for light and ultra-light cigarettes. Although smokers report not using the new products in large numbers because of dissatisfaction with taste, they are interested in using products with reduced risk. Despite the absence of explicit health claims by the industry for PREPs, many smokers believe that these products are safer based on the advertising claims of reduced exposure and a belief that claims are approved by the government. No data are available to indicate that PREPs are useful for prevention or cessation of smoking, nor does specific research exist to suggest what health communication messages will provide smokers with accurate information about these products.

  11. Motivational dimension of willingness to communicate in L2: The impacts of criterion measure, ideal L2 self, family influence, and attitudes to L2 culture

    Directory of Open Access Journals (Sweden)

    Afsaneh Ghanizadeh

    2016-07-01

    Full Text Available The purpose of the present study is to explore the interrelationship between four components of Dörnyei's Motivational Self-System (criterion measure, ideal L2 self, attitudes to L2 culture and community, and family influence and willingness to communicate in the second language (L2 WTC. Questionnaire data were collected from 160 Iranian EFL learners. Results of multiple regression analysis indicated that four aforementioned motivational factors can account for approximately 10 percent of the variance in WTC among Iranian EFL learners. Furthermore, this study found that WTC correlated significantly and positively with all motivational factors except family influence. Besides, it was found that among the components of WTC, WTC in reading correlated with both criterion measure and ideal L2 self. WTC in writing did not correlate with any of the motivational factors. WTC in listening was associated with criterion measure as well as ideal L2 self, although the magnitude of correlation with ideal L2 self was higher. The discussion and implications of the findings are presented with reference to the earlier findings.

  12. Information Professionals’ Attitudes Influence the Diffusion of Information and Communication Technologies. A Review of: Rabina, D. L., & Walczyk, D. J. (2007. Information professionals’ attitude toward the adoption of innovations in everyday life. Information Research, 12(4, 1‐15.

    Directory of Open Access Journals (Sweden)

    Kristen Lee Young

    2010-03-01

    Full Text Available Objective – This study examined the general characteristics and patterns of librarians in connection with their willingness to adopt information and communication technologies.Design – Online questionnaire.Setting – General distribution to information professionals through online inquiry. More than 70% of responders worked in public or academic libraries.Subjects – Librarians and library staff at mostly public and academic libraries.Methods – The study was conducted during a two week period in April 2006 through an online questionnaire that was sent to library and librarian‐related electronic mail lists. The questionnaire was divided into two parts and contained a total of 39 questions. Part one contained eight questions that asked for demographic data and the respondent’s daily attitude toward the adoption of information and communication technologies. Questions regarding age, number of years worked in a library, career, type of library environment worked in, and primary responsibilities within that environment were asked. For one question the respondents were asked to identify which of the categories they fall under when adopting a new technology. The results from part one were used to consider the innovativeness of librarians. The results from part two were used for a study of opinions on innovations and their relative advantage. Main Results – A total of 1,417 responses were received. Of those, 1,128 were fully completed and considered valid and used for inquiry. The majority of respondents worked in public or academic libraries. Nine hundred and twenty‐six respondents, or 88%, were from the U.S. and represented more than 300 distinct zip codes. Two hundred and two respondents, or 12%, were international respondents.This study notes that the sociologist, Everett Rogers, identified and defined five adopter categories in 1958. Those categories are: innovators, early adapters, early majority, late majority, and laggards. The

  13. Analysis of employee satisfaction

    OpenAIRE

    Cikrytová, Kateřina

    2009-01-01

    The thesis contains analysis of job satisfaction employees of call center. In the theoretical part is defined conception of job satisfaction, are described deteminants of job satisfaction and relationship between job satisfaction and work motivation. In the practical part are analysed results of questionnaire survey and there are presented suggestions measures to increas job satisfaction. The respondents were asked about satisfaction with the content of work, remuneration, work organization, ...

  14. Does LearnSmart Connect Students to Textbook Content in an Interpersonal Communication Course?: Assessing the Effectiveness of and Satisfaction with LearnSmart

    Science.gov (United States)

    Gearhart, Christopher

    2016-01-01

    This study examines McGraw-Hill Higher Education's LearnSmart online textbook supplement and its effect on student exam performance in an interpersonal communication course. Students (N = 62) in two sections were either enrolled in a control group with no required LearnSmart usage or a treatment group with requisite LearnSmart assignments.…

  15. A theoretical framework to describe communication processes during medical disability assessment interviews

    Directory of Open Access Journals (Sweden)

    Schellart Antonius JM

    2009-10-01

    Full Text Available Abstract Background Research in different fields of medicine suggests that communication is important in physician-patient encounters and influences satisfaction with these encounters. It is argued that this also applies to the non-curative tasks that physicians perform, such as sickness certification and medical disability assessments. However, there is no conceptualised theoretical framework that can be used to describe intentions with regard to communication behaviour, communication behaviour itself, and satisfaction with communication behaviour in a medical disability assessment context. Objective The objective of this paper is to describe the conceptualisation of a model for the communication behaviour of physicians performing medical disability assessments in a social insurance context and of their claimants, in face-to-face encounters during medical disability assessment interviews and the preparation thereof. Conceptualisation The behavioural model, based on the Theory of Planned Behaviour (TPB, is conceptualised for the communication behaviour of social insurance physicians and claimants separately, but also combined during the assessment interview. Other important concepts in the model are the evaluation of communication behaviour (satisfaction, intentions, attitudes, skills, and barriers for communication. Conclusion The conceptualisation of the TPB-based behavioural model will help to provide insight into the communication behaviour of social insurance physicians and claimants during disability assessment interviews. After empirical testing of the relationships in the model, it can be used in other studies to obtain more insight into communication behaviour in non-curative medicine, and it could help social insurance physicians to adapt their communication behaviour to their task when performing disability assessments.

  16. On satisfaction, happiness and ecstasy.

    Science.gov (United States)

    Deutsch, H

    1989-01-01

    In her 1927 'On satisfaction, happiness and ecstasy' Helene Deutsch took a respectful attitude toward religious phenomena. She was also talking about emotional states that Freud was apt not to want to write about because of his own scepticism concerning them. She even touched with understanding tolerance on the blissfulness of religious communion. She proceeded from the premise of a universal striving in each individual for psychological unity. She used two case histories to illustrate how both sexual satisfaction and sublimation could involve heightened phases of dejection. She accounted for the sense of ecstasy by the temporarily undisturbed unity between ego and non-ego. This translation should help counter-act the ahistoric tendency to look on early psychoanalysis only from the perspective of our own preoccupations. In her interest in the 'feeling of happiness' Helene Deutsch was anticipating later thinking which sought to include within psychoanalytic theory the integrative processes that constitute harmony.

  17. It's all in the attitude: The role of job attitude strength in job attitude-outcome relationships.

    Science.gov (United States)

    Schleicher, Deidra J; Smith, Troy A; Casper, Wendy J; Watt, John D; Greguras, Gary J

    2015-07-01

    Integrating attitude theory with the job attitudes literature, we position job attitude strength (JAS) as a missing yet important theoretical concept in the study of job attitudes. We examine JAS as a moderator of the relationship between job satisfaction and several criteria of interest to organizational scholars (job performance, organizational citizenship behavior, withdrawal). We also examine multiple relevant indicators of JAS (i.e., attitude certainty, attitude extremity, latitude of rejection, and structural consistency), both to shed light on its conceptual nature and to provide meaningful practical direction to researchers interested in incorporating JAS into job attitude research. Data were collected in five field samples (total N = 816). Results support our hypotheses: JAS moderates the relationships between job satisfaction and performance, organizational citizenship behavior, and turnover intentions; in each case, these relationships are significantly stronger for employees with stronger job satisfaction attitudes. However, as expected, not all JAS indicators are equally effective as moderators. We discuss our findings in terms of their theoretical, empirical, and practical implications for the future study of job attitudes.

  18. Construct of Dialysis Employee Satisfaction: Acquiring Satisfaction Factors and Their Contributions.

    Science.gov (United States)

    Gu, Xiuzhu; Itoh, Kenji

    2015-10-01

    We developed a construct of dialysis employees' satisfaction as an assessment framework and identified the crucial factors that contribute to overall job satisfaction. We also seek to capture some important characteristics of dialysis professionals' job satisfaction/dissatisfaction in Japan. A questionnaire was developed, including 35 facet-specific job-related satisfaction and 10 general satisfaction items in closed-ended questions. A questionnaire-based survey was conducted between August and October 2013. A total of 799 valid responses (87% of response rate) were collected from 46 physicians, 470 nurses and 251 technologists in the dialysis department of 43 facilities in Japan. Five satisfaction factors were derived by applying principal component analysis with 61% of cumulative variance accounted for. Physicians, nurses and technologists in the dialysis department shared a similar trend of job satisfaction that they were more satisfied with leadership, and communication and teamwork among the five factors, whereas their satisfaction level was relatively low with salary and welfare conditions. Physicians expressed the strongest satisfaction with any factor while nurses were the least satisfied. Nurses' and technologists' overall job satisfaction was mostly determined by satisfaction with self-actualization, and work demands and workload. A five-factor construct of dialysis employee satisfaction was identified. Overall job satisfaction of dialysis nurses and technologists were not overly high in Japan, and this seems to be caused by their relatively low satisfaction with self-actualization and with work demands and workload. Therefore, it is suggested that their work conditions and environment must be improved to support their self-actualization and to reduce their workload.

  19. Patient satisfaction: a customer service approach.

    Science.gov (United States)

    Marr, J; Greengarten, M

    1995-01-01

    In health care, as in any service business, monitoring quality is an important component. Patient satisfaction, despite its measurement difficulties, is an excellent gauge of the institution's ability to delivery quality service. As part of quality improvement activities, the Division of Neurosciences at the Toronto Hospital measured patient satisfaction on various validated dimensions, then attempted to identify which components of service provision were key in determining patients' overall levels of perceived satisfaction with care. Results indicated that much of perceived quality and satisfaction was explained by the dimension of care which included prompt response to needs, organization, efficiency of care and communication. The authors recommend focusing improvement efforts on activities with the greatest potential to influence patient satisfaction.

  20. A cross-sectional study on attitudes toward gender equality, sexual behavior, positive sexual experiences, and communication about sex among sexually active and non-sexually active adolescents in Bolivia and Ecuador

    Science.gov (United States)

    De Meyer, Sara; Jaruseviciene, Lina; Zaborskis, Apolinaras; Decat, Peter; Vega, Bernardo; Cordova, Kathya; Temmerman, Marleen; Degomme, Olivier; Michielsen, Kristien

    2014-01-01

    Background It is widely agreed upon that gender is a key aspect of sexuality however, questions remain on how gender exactly influences adolescents’ sexual health. Objective The aim of this research was to study correlations between gender equality attitudes and sexual behavior, sexual experiences and communication about sex among sexually active and non-sexually active adolescents in 2 Latin American countries. Design In 2011, a cross-sectional study was carried out among 5,913 adolescents aged 14–18 in 20 secondary schools in Cochabamba (Bolivia) and 6 secondary schools in Cuenca (Ecuador). Models were built using logistic regressions to assess the predictive value of attitudes toward gender equality on adolescents’ sexual behavior, on experiences and on communication. Results The analysis shows that sexually active adolescents who consider gender equality as important report higher current use of contraceptives within the couple. They are more likely to describe their last sexual intercourse as a positive experience and consider it easier to talk with their partner about sexuality than sexually experienced adolescents who are less positively inclined toward gender equality. These correlations remained consistent whether the respondent was a boy or a girl. Non-sexually active adolescents, who consider gender equality to be important, are more likely to think that sexual intercourse is a positive experience. They consider it less necessary to have sexual intercourse to maintain a relationship and find it easier to communicate with their girlfriend or boyfriend than sexually non-active adolescents who consider gender equality to be less important. Comparable results were found for boys and girls. Conclusions Our results suggest that gender equality attitudes have a positive impact on adolescents’ sexual and reproductive health (SRH) and wellbeing. Further research is necessary to better understand the relationship between gender attitudes and specific SRH

  1. A cross-sectional study on attitudes toward gender equality, sexual behavior, positive sexual experiences, and communication about sex among sexually active and non-sexually active adolescents in Bolivia and Ecuador.

    Science.gov (United States)

    De Meyer, Sara; Jaruseviciene, Lina; Zaborskis, Apolinaras; Decat, Peter; Vega, Bernardo; Cordova, Kathya; Temmerman, Marleen; Degomme, Olivier; Michielsen, Kristien

    2014-12-01

    Background It is widely agreed upon that gender is a key aspect of sexuality however, questions remain on how gender exactly influences adolescents' sexual health. Objective The aim of this research was to study correlations between gender equality attitudes and sexual behavior, sexual experiences and communication about sex among sexually active and non-sexually active adolescents in 2 Latin American countries. Design In 2011, a cross-sectional study was carried out among 5,913 adolescents aged 14-18 in 20 secondary schools in Cochabamba (Bolivia) and 6 secondary schools in Cuenca (Ecuador). Models were built using logistic regressions to assess the predictive value of attitudes toward gender equality on adolescents' sexual behavior, on experiences and on communication. Results The analysis shows that sexually active adolescents who consider gender equality as important report higher current use of contraceptives within the couple. They are more likely to describe their last sexual intercourse as a positive experience and consider it easier to talk with their partner about sexuality than sexually experienced adolescents who are less positively inclined toward gender equality. These correlations remained consistent whether the respondent was a boy or a girl. Non-sexually active adolescents, who consider gender equality to be important, are more likely to think that sexual intercourse is a positive experience. They consider it less necessary to have sexual intercourse to maintain a relationship and find it easier to communicate with their girlfriend or boyfriend than sexually non-active adolescents who consider gender equality to be less important. Comparable results were found for boys and girls. Conclusions Our results suggest that gender equality attitudes have a positive impact on adolescents' sexual and reproductive health (SRH) and wellbeing. Further research is necessary to better understand the relationship between gender attitudes and specific SRH outcomes

  2. A cross-sectional study on attitudes toward gender equality, sexual behavior, positive sexual experiences, and communication about sex among sexually active and non-sexually active adolescents in Bolivia and Ecuador.

    Science.gov (United States)

    De Meyer, Sara; Jaruseviciene, Lina; Zaborskis, Apolinaras; Decat, Peter; Vega, Bernardo; Cordova, Kathya; Temmerman, Marleen; Degomme, Olivier; Michielsen, Kristien

    2014-01-01

    It is widely agreed upon that gender is a key aspect of sexuality however, questions remain on how gender exactly influences adolescents' sexual health. The aim of this research was to study correlations between gender equality attitudes and sexual behavior, sexual experiences and communication about sex among sexually active and non-sexually active adolescents in 2 Latin American countries. In 2011, a cross-sectional study was carried out among 5,913 adolescents aged 14-18 in 20 secondary schools in Cochabamba (Bolivia) and 6 secondary schools in Cuenca (Ecuador). Models were built using logistic regressions to assess the predictive value of attitudes toward gender equality on adolescents' sexual behavior, on experiences and on communication. The analysis shows that sexually active adolescents who consider gender equality as important report higher current use of contraceptives within the couple. They are more likely to describe their last sexual intercourse as a positive experience and consider it easier to talk with their partner about sexuality than sexually experienced adolescents who are less positively inclined toward gender equality. These correlations remained consistent whether the respondent was a boy or a girl. Non-sexually active adolescents, who consider gender equality to be important, are more likely to think that sexual intercourse is a positive experience. They consider it less necessary to have sexual intercourse to maintain a relationship and find it easier to communicate with their girlfriend or boyfriend than sexually non-active adolescents who consider gender equality to be less important. Comparable results were found for boys and girls. Our results suggest that gender equality attitudes have a positive impact on adolescents' sexual and reproductive health (SRH) and wellbeing. Further research is necessary to better understand the relationship between gender attitudes and specific SRH outcomes such as unwanted teenage pregnancies and sexual

  3. A cross-sectional study on attitudes toward gender equality, sexual behavior, positive sexual experiences, and communication about sex among sexually active and non-sexually active adolescents in Bolivia and Ecuador

    Directory of Open Access Journals (Sweden)

    Sara De Meyer

    2014-07-01

    Full Text Available Background: It is widely agreed upon that gender is a key aspect of sexuality however, questions remain on how gender exactly influences adolescents’ sexual health. Objective: The aim of this research was to study correlations between gender equality attitudes and sexual behavior, sexual experiences and communication about sex among sexually active and non-sexually active adolescents in 2 Latin American countries. Design: In 2011, a cross-sectional study was carried out among 5,913 adolescents aged 14–18 in 20 secondary schools in Cochabamba (Bolivia and 6 secondary schools in Cuenca (Ecuador. Models were built using logistic regressions to assess the predictive value of attitudes toward gender equality on adolescents’ sexual behavior, on experiences and on communication. Results: The analysis shows that sexually active adolescents who consider gender equality as important report higher current use of contraceptives within the couple. They are more likely to describe their last sexual intercourse as a positive experience and consider it easier to talk with their partner about sexuality than sexually experienced adolescents who are less positively inclined toward gender equality. These correlations remained consistent whether the respondent was a boy or a girl. Non-sexually active adolescents, who consider gender equality to be important, are more likely to think that sexual intercourse is a positive experience. They consider it less necessary to have sexual intercourse to maintain a relationship and find it easier to communicate with their girlfriend or boyfriend than sexually non-active adolescents who consider gender equality to be less important. Comparable results were found for boys and girls. Conclusions: Our results suggest that gender equality attitudes have a positive impact on adolescents’ sexual and reproductive health (SRH and wellbeing. Further research is necessary to better understand the relationship between gender

  4. Perceived supervisor’s subclinical psychopathy, and subordinate’s organizational commitment, job satisfaction and satisfaction with executive

    Directory of Open Access Journals (Sweden)

    ELŻBIETA SANECKA

    2013-12-01

    Full Text Available This study was designed to investigate the correlations between supervisor`s perceived subclinical psychopathy and subordinate`s organizational commitment, overall job satisfaction and particularly satisfaction with his/her supervisor. The results, based on a sample of 153 employees, showed that subordinates working with leaders, who can be defined as organizational (or industrial, corporate psychopaths, tended to adopt more negative work attitudes. Supervisor`s perceived subclinical psychopathy had a negative impact on subordinates’ job satisfaction, satisfaction with supervisor and their organizational commitment. The paper discusses the results and limitations of the study, and offers suggestions for future research. Keywords: ; ; ; ; ;

  5. Attitudes toward Merit Pay for Instructional Personnel: A Survey of Florida Public District Policy Makers and Administrators. The Relationship of Expectancy Work Motivation, Selected Situational Variables and Locus of Control to Teacher Job Satisfaction.

    Science.gov (United States)

    Wiegman, John R.; Binnie, David G.

    1985-01-01

    This research bulletin contains parts of two studies dealing with the persistent problem of developing effective teachers and stimulating effective teaching. The study reported in "Attitudes toward Merit Pay for Instructional Personnel" (John Weigman) was conducted to survey, analyze, and compare the attitudes of Florida public school…

  6. Strategizing Communication

    DEFF Research Database (Denmark)

    Gulbrandsen, Ib Tunby; Just, Sine Nørholm

    not determine the success of strategic communication. Rather, contextual factors such as competition, technological developments, global cultural trends and local traditions as well as employees’ skills and attitudes will determine the organization’s communicative success. This holds true regardless......Strategizing Communication offers a unique perspective on the theory and practice of strategic communication. Written for students and practitioners interested in learning about and acquiring tools for dealing with the technological, environmental and managerial challenges, which organizations face...... when communicating in today’s mediascape, this book presents an array of theories, concepts and models through which we can understand and practice communication strategically. The core of the argument is in the title: strategizing – meaning the act of making something strategic. This entails looking...

  7. Components of Patient Satisfaction After Orthognathic Surgery.

    Science.gov (United States)

    Kufta, Kenneth; Peacock, Zachary S; Chuang, Sung-Kiang; Inverso, Gino; Levin, Lawrence M

    2016-01-01

    The purpose of this study was to compare overall patient satisfaction after orthognathic surgery with the following specific categories: appearance, functional ability, general health, sociability, and patient-clinician communication. A 16-question survey was developed and administered to include patients at either 6 or 12 months after orthognathic surgery between June 2013 and June 2014 at the University of Pennsylvania and Massachusetts General Hospital. The predictor variables included age, sex, type of procedure, medical comorbidities, intra- or postoperative complications, and presence of paresthesia. The outcome variable was patient satisfaction overall and in each category based on a Likert scale (0: not satisfied at all to 5: very satisfied).A total of 37 patients completed the survey and had a high overall rate of satisfaction (100% of responses were 4 or 5 on Likert scale). Overall satisfaction had the highest correlation with appearance (ρ=0.52, P=0.0009) followed by sociability (ρ=0.47, P=0.004), patient-clinician communication (ρ=0.38, P=0.02) functionality (ρ=0.19, P=0.26), and general health (ρ = -0.11, P = 0.51). Patients had high satisfaction scores for orthognathic surgery. Satisfaction with postoperative appearance had the strongest correlation with overall satisfaction.

  8. Decentralized Constraint Satisfaction

    CERN Document Server

    Duffy, K R; Leith, D J

    2011-01-01

    Constraint satisfaction problems (CSPs) lie at the heart of many modern industrial and commercial tasks. An important new collection of CSPs has recently been emerging that differ from classical problems in that they impose constraints on the class of algorithms that can be used to solve them. In computer network applications, these constraints arise as the variables within the CSP are located at physically distinct devices that cannot communicate. At each instant, every variable only knows if all its constraints are met or at least one is not. Consequently, the CSP's solution must be found using a decentralized approach. Existing algorithms for solving CSPs are either centralized or distributed, both of which violate these algorithmic constraints. In this article we present the first algorithm for solving CSPs that fulfills these new requirements. It is fully decentralized, making no use of a centralized controller or message-passing between variables. We prove that this algorithm converges with probability ...

  9. Determining customer satisfaction in anatomic pathology.

    Science.gov (United States)

    Zarbo, Richard J

    2006-05-01

    Measurement of physicians' and patients' satisfaction with laboratory services has become a standard practice in the United States, prompted by national accreditation requirements. Unlike other surveys of hospital-, outpatient care-, or physician-related activities, no ongoing, comprehensive customer satisfaction survey of anatomic pathology services is available for subscription that would allow continual benchmarking against peer laboratories. Pathologists, therefore, must often design their own local assessment tools to determine physician satisfaction in anatomic pathology. To describe satisfaction survey design that would elicit specific information from physician customers about key elements of anatomic pathology services. The author shares his experience in biannually assessing customer satisfaction in anatomic pathology with survey tools designed at the Henry Ford Hospital, Detroit, Mich. Benchmarks for physician satisfaction, opportunities for improvement, and characteristics that correlated with a high level of physician satisfaction were identified nationally from a standardized survey tool used by 94 laboratories in the 2001 College of American Pathologists Q-Probes quality improvement program. In general, physicians are most satisfied with professional diagnostic services and least satisfied with pathology services related to poor communication. A well-designed and conducted customer satisfaction survey is an opportunity for pathologists to periodically educate physician customers about services offered, manage unrealistic expectations, and understand the evolving needs of the physician customer. Armed with current information from physician customers, the pathologist is better able to strategically plan for resources that facilitate performance improvements in anatomic pathology laboratory services that align with evolving clinical needs in health care delivery.

  10. Nonverbal communication and conversational contribution in breast cancer genetic counseling: Are counselors' nonverbal communication and conversational contribution associated with counselees' satisfaction, needs fulfillment and state anxiety in breast cancer genetic counseling?

    NARCIS (Netherlands)

    Dijkstra, H.; Albada, A.; Cronauer, C. Klockner; Ausems, M.G.; Dulmen, S. van

    2013-01-01

    OBJECTIVE: The current study aimed to examine how counselors' nonverbal communication (i.e. nonverbal encouragements and counselee-directed eye gaze) and conversational contribution (i.e. verbal dominance and interactivity) during the final visit within breast cancer genetic counseling relate to

  11. Nonverbal communication and conversational contribution in breast cancer genetic counseling: are counselors' nonverbal communication and conversational contribution associated with counselees' satisfaction, needs fulfillment and state anxiety in breast cancer genetic counseling?

    NARCIS (Netherlands)

    Dijkstra, H.; Albada, A.; Klöckner Cronauer, C.; Ausems, M.G.E.M.; Dulmen, S. van

    2013-01-01

    Objective: The current study aimed to examine how counselors’ nonverbal communication (i.e. nonverbal encouragements and counselee-directed eye gaze) and conversational contribution (i.e. verbal dominance and interactivity) during the final visit within breast cancer genetic counseling relate to

  12. Nonverbal communication and conversational contribution in breast cancer genetic counseling: are counselors' nonverbal communication and conversational contribution associated with counselees' satisfaction, needs fulfillment and state anxiety in breast cancer genetic counseling?

    NARCIS (Netherlands)

    Dijkstra, H.; Albada, A.; Klöckner Cronauer, C.; Ausems, M.G.E.M.; Dulmen, S. van

    2013-01-01

    Objective: The current study aimed to examine how counselors’ nonverbal communication (i.e. nonverbal encouragements and counselee-directed eye gaze) and conversational contribution (i.e. verbal dominance and interactivity) during the final visit within breast cancer genetic counseling relate to coun

  13. Nonverbal communication and conversational contribution in breast cancer genetic counseling: Are counselors' nonverbal communication and conversational contribution associated with counselees' satisfaction, needs fulfillment and state anxiety in breast cancer genetic counseling?

    NARCIS (Netherlands)

    Dijkstra, H.; Albada, A.; Cronauer, C. Klockner; Ausems, M.G.; Dulmen, S. van

    2013-01-01

    OBJECTIVE: The current study aimed to examine how counselors' nonverbal communication (i.e. nonverbal encouragements and counselee-directed eye gaze) and conversational contribution (i.e. verbal dominance and interactivity) during the final visit within breast cancer genetic counseling relate to cou

  14. User's Satisfaction of Multiple Accounting Record System.

    Science.gov (United States)

    Chen, M C; Yu, H C

    2016-01-01

    The study hospital had developed a multiple account recording system that generates the accounting information of the consumed materials based on daily nursing records. A questionnaire survey was delivered to further investigate the impact of the system. Four concepts of the system were investigated. (1) Supportive and time saving; (2) impact on workflows and job satisfactions; (3) ease of use; and (4) overall satisfactions. The system scored 4.03 out of 5 as the highest for helpfulness for daily practices, 3.98 for decrease the time for recording material consumptions, 3.98 for actually changed the way they work. Users mostly expressed positive attitude towards the system.

  15. 护患沟通管理流程对提高急性心肌梗死患者抢救成功率及患者满意度的影响%IMPACT OF NURSE - PATIENT COMMUNICATION MANAGEMENT PROCESSES ON IMPROVING THE SURVIVAL RATE AND SATISFACTION OF PATIENTS WITH ACUTE MYOCARDIAL INFARCTION

    Institute of Scientific and Technical Information of China (English)

    范春艳

    2015-01-01

    Objective To compare the differences in routine care nurse - patient communication processes and management processes for the survival rate and care satisfaction of patients with acute myocardial in‐farction ,and provide the basis for nurse - patient communication in the clinical management processes . Methods The nurse - patient communication management processes was start from the September 2013 in author's hospital ,the 43 cases of acute myocardial infarction were admitted to hospital as a control group from September 2012 to August 2013 ,another 43 cases of acute myocardial infarction were as the observa‐tion group from September 2013 to August 2014 .Control group with conventional care process ,observa‐tion group received nurse - patient communication management processes .Two groups of patients were compared with care satisfaction when they discharged ,emergency success rate ,complication rate ,depres‐sion and anxiety incidence ,nursing complaint rate ,incidence of nursing disputes ,nursing error rate ,health knowledge and so on .Results In observation group ,the attitude of patient to nurses ,nurse - patient com‐munication ,business level ,health education ,to meet the needs of the timeliness and overall satisfaction score were 13 .98 ± 2 .45 ,23 .15 ± 2 .96 ,18 .62 ± 3 .45 ,18 .55 ± 3 .26 ,18 .11 ± 3 .78 ,88 .60 ± 5 .78 ,respec‐tively ,the scores were significantly higher than control group( P < 0 .05) .Emergency survival rate and health knowledge rate of the observation group were of 100 .00% and 88 .37% ,respectively ,were signifi‐cantly higher(P < 0 .05) .Whose incidence of anxiety and depression ,the complication rate ,incidence of nursing disputes ,nursing complaint rate ,nursing error rate were 9 .30% ,6 .97% ,4 .65% ,4 .65% ,2 . 32% ,0 .00% ,significantly lower than control group (P< 0 .05) .Conclusion Nurse - patient communica‐tion management processes can improve the survival rate of patients ,reduce the risk of disputes

  16. Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

    Directory of Open Access Journals (Sweden)

    Chang Ching-Sheng

    2013-01-01

    Full Text Available Abstract Background Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based service encounters. However, lack of existing literature on the correlation between service quality, patient trust, and satisfaction from the prospect of interpersonal-based medical service encounters has created a research gap in previous studies. Therefore, this study attempts to bridge such a gap with an evidence-based practice study. Methods We adopted a cross-sectional design using a questionnaire survey of outpatients in seven medical centers of Taiwan. Three hundred and fifty copies of questionnaire were distributed, and 285 valid copies were retrieved, with a valid response rate of 81.43%. The SPSS 14.0 and AMOS 14.0 (structural equation modeling statistical software packages were used for analysis. Structural equation modeling clarifies the extent of relationships between variables as well as the chain of cause and effect. Restated, SEM results do not merely show empirical relationships between variables when defining the practical situation. For this reason, SEM was used to test the hypotheses. Results Perception of interpersonal-based medical service encounters positively influences service quality and patient satisfaction. Perception of service quality among patients positively influences their trust. Perception of trust among patients positively influences their satisfaction. Conclusions According to the findings, as interpersonal-based medical service encounters will positively influence service quality and patient satisfaction, and the differences for patients’ perceptions of the professional skill and communication attitude of personnel in interpersonal-based medical service encounters will influence patients’ overall satisfaction in two ways: (A interpersonal-based medical

  17. Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters.

    Science.gov (United States)

    Chang, Ching-Sheng; Chen, Su-Yueh; Lan, Yi-Ting

    2013-01-16

    Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based service encounters. However, lack of existing literature on the correlation between service quality, patient trust, and satisfaction from the prospect of interpersonal-based medical service encounters has created a research gap in previous studies. Therefore, this study attempts to bridge such a gap with an evidence-based practice study. We adopted a cross-sectional design using a questionnaire survey of outpatients in seven medical centers of Taiwan. Three hundred and fifty copies of questionnaire were distributed, and 285 valid copies were retrieved, with a valid response rate of 81.43%. The SPSS 14.0 and AMOS 14.0 (structural equation modeling) statistical software packages were used for analysis. Structural equation modeling clarifies the extent of relationships between variables as well as the chain of cause and effect. Restated, SEM results do not merely show empirical relationships between variables when defining the practical situation. For this reason, SEM was used to test the hypotheses. Perception of interpersonal-based medical service encounters positively influences service quality and patient satisfaction. Perception of service quality among patients positively influences their trust. Perception of trust among patients positively influences their satisfaction. According to the findings, as interpersonal-based medical service encounters will positively influence service quality and patient satisfaction, and the differences for patients' perceptions of the professional skill and communication attitude of personnel in interpersonal-based medical service encounters will influence patients' overall satisfaction in two ways: (A) interpersonal-based medical service encounter directly affects patient satisfaction, which represents a

  18. Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

    Science.gov (United States)

    2013-01-01

    Background Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based service encounters. However, lack of existing literature on the correlation between service quality, patient trust, and satisfaction from the prospect of interpersonal-based medical service encounters has created a research gap in previous studies. Therefore, this study attempts to bridge such a gap with an evidence-based practice study. Methods We adopted a cross-sectional design using a questionnaire survey of outpatients in seven medical centers of Taiwan. Three hundred and fifty copies of questionnaire were distributed, and 285 valid copies were retrieved, with a valid response rate of 81.43%. The SPSS 14.0 and AMOS 14.0 (structural equation modeling) statistical software packages were used for analysis. Structural equation modeling clarifies the extent of relationships between variables as well as the chain of cause and effect. Restated, SEM results do not merely show empirical relationships between variables when defining the practical situation. For this reason, SEM was used to test the hypotheses. Results Perception of interpersonal-based medical service encounters positively influences service quality and patient satisfaction. Perception of service quality among patients positively influences their trust. Perception of trust among patients positively influences their satisfaction. Conclusions According to the findings, as interpersonal-based medical service encounters will positively influence service quality and patient satisfaction, and the differences for patients’ perceptions of the professional skill and communication attitude of personnel in interpersonal-based medical service encounters will influence patients’ overall satisfaction in two ways: (A) interpersonal-based medical service encounter directly

  19. La comunicación y la satisfacción de las primíparas en un servicio público de salud Communication and satisfaction among primiparas in a public health service

    Directory of Open Access Journals (Sweden)

    Jorge Díaz-Sáez

    2011-12-01

    Full Text Available Objetivo: Analizar cómo perciben las primíparas su comunicación con los profesionales de la salud y explorar la satisfacción, necesidades y expectativas hacia los servicios sanitarios. Método: Este estudio siguió un diseño cualitativo usando entrevistas en profundidad con metodología fenomenológica. La muestra fue de carácter intencional y estuvo compuesta por mujeres puérperas-primíparas residentes en Huércal-Overa (Almería en 2010. Resultados: Se obtuvieron seis metacategorías. La saturación de información se consiguió con un total de nueve entrevistas. Las metacategorías fueron: 1 Profesionales de la salud; 2 Embarazo, parto y puerperio; 3 Comunicación; 4 Alimentación del neonato; 5 Sentimientos; 6 Otros. Las participantes se encuentran expectantes ante una experiencia nueva, expresando sentimientos de miedo, angustia y alta sensibilidad hacia todo. La información del círculo familiar unida a la de los profesionales, que refieren como escasa y contradictoria, contribuye a aumentar estos sentimientos. Todos los profesionales sanitarios fueron valorados positivamente. Las contracciones, la dilatación y el parto fueron las experiencias más negativas del proceso. El alta hospitalaria se vivió como temprana y el tiempo dedicado a las consultas se consideró escaso. Se demanda información y apoyo a la lactancia materna, así como mayor respeto en sus decisiones sobre como alimentar a sus bebés. Conclusiones: Existen posibles áreas de mejora en la comunicación entre las primíparas y el personal sanitario, las cuales deberían tomarse en cuenta en planes de mejora de la satisfacción de las nuevas madres en relación a los servicios sanitarios que se les ofrecen.Objective: To analyze first-time mothers communication with health professionals, and to explore satisfaction, needs and expectation towards healthcare services. Method: Qualitative design using in-deep interviews and phenomenology was used. First-time mothers

  20. 癌症临床医患交流满意度问卷的编制与测评%Development and evaluation of the doctor & nurse-patient communication satisfaction questionnaire for cancer clinical practice

    Institute of Scientific and Technical Information of China (English)

    刘建新; 黄雪薇; 王秀利; 张瑛; 吕保祥

    2008-01-01

    Objective To develop and evaluate the doctor & nurses-patient communication satisfaction questionnaire for cancer clinical practice(DNPCSQC),including for assessing doctors and nurses.Methods A self-report questionnaire was developed with structured methods.A total of 557 cancer patients were asked to complete the questionnaire and evaluate the importance of each item.And 183 relatives and 96 doctors and nurses were also asked to evaluate the importance of each item.The questionnaire was refined and its reliability and validity were evaluated.Results 1.DNPCSQC Was finally refined as a questionnaire with 14-item,3 dimensions including communicating information,style and the performance of doctors and nurses,and an item for general satisfaction.2.The questionnaire had good content validity and it Can well reflect the satisfaction for doctor & nurse-patient communication by cancer patients.Its construct was consistent with the concept designed.The criterion validity with general satisfaction of doctors' and nurses' questionnaire was 0.83 and 0.80 respectively.3.The test-retest coefficients for the 3 dimensions and the total score:doctors' questionnaire was 0.82,0.78,0.88 and 0.86 respectively,nurses' questionnaire was 0.83,0.76,0.80 and 0.83 respectively;Cronbach α:doctors' questionnaire was 0.89,0.76,0.78 and 0.86 respectively,nurses' questionnaire Was 0.83,0.77,0.80 and 0.83 respectively.The split-half reliability for the questionnaire wag 0.90.Conclusion DNPCSQC has high validity and reliability.It is applicable in clinical practice in China.%目的 研制和测评癌症临床医患交流满意度问卷(DNPCSQC),包括评价医生和护士的问卷.方法 以严谨的程序编制问卷,随机抽取557例癌症患者进行测定,对请患者、183位亲属和96位医护人员做重要性评分,并对问卷进行筛选和信度、效度进行分析.结果 1.最后问卷共有14个条目,包括医患交流信息、形式与医生、护士的表现满意度三个维

  1. Science communication as political communication.

    Science.gov (United States)

    Scheufele, Dietram A

    2014-09-16

    Scientific debates in modern societies often blur the lines between the science that is being debated and the political, moral, and legal implications that come with its societal applications. This manuscript traces the origins of this phenomenon to professional norms within the scientific discipline and to the nature and complexities of modern science and offers an expanded model of science communication that takes into account the political contexts in which science communication takes place. In a second step, it explores what we know from empirical work in political communication, public opinion research, and communication research about the dynamics that determine how issues are debated and attitudes are formed in political environments. Finally, it discusses how and why it will be increasingly important for science communicators to draw from these different literatures to ensure that the voice of the scientific community is heard in the broader societal debates surrounding science.

  2. Science communication as political communication

    Science.gov (United States)

    Scheufele, Dietram A.

    2014-01-01

    Scientific debates in modern societies often blur the lines between the science that is being debated and the political, moral, and legal implications that come with its societal applications. This manuscript traces the origins of this phenomenon to professional norms within the scientific discipline and to the nature and complexities of modern science and offers an expanded model of science communication that takes into account the political contexts in which science communication takes place. In a second step, it explores what we know from empirical work in political communication, public opinion research, and communication research about the dynamics that determine how issues are debated and attitudes are formed in political environments. Finally, it discusses how and why it will be increasingly important for science communicators to draw from these different literatures to ensure that the voice of the scientific community is heard in the broader societal debates surrounding science. PMID:25225389

  3. Predictors of Job Satisfaction among Selected Agriculture Faculty

    Science.gov (United States)

    Foor, Ryan M.; Cano, Jamie

    2011-01-01

    The construct of job satisfaction is rooted in Maslow's Hierarchy of Needs and Herzberg's Motivator-Hygiene Theory. The current study was conducted to ascertain the level of job satisfaction of faculty members specializing in agricultural communication, agricultural leadership, agricultural teacher education, and extension education and to…

  4. Student Satisfaction of Online Courses for Educational Leadership

    Science.gov (United States)

    Sampson, Pauline M.; Leonard, John; Ballenger, Julia W.; Coleman, J. Craig

    2010-01-01

    This survey research was completed at a regional university to determine students' satisfaction of online courses in a principal and superintendent certification program in one educational leadership department. This study explored the students' satisfaction of course components: instruction, communication, assessment, leadership, teamwork,…

  5. Attitudes and behaviour of residents within the framework of energy efficiency

    Energy Technology Data Exchange (ETDEWEB)

    Valkila, N.

    2013-11-01

    The goal of this study was to determine how Finnish energy policies are realised and the attitudes of consumers regarding energy issues. Further research was done to study if the attitudes of residents and their behaviour regarding energy issues are inter-related. A goal was also to study if place of residence affects attitudes and behaviour. Are residents willing to improve their efficiency in terms of energy consumption? The range of applied research methods was diverse. A literature review was performed and experts operating in the energy industry were interviewed. Ordinary energy consumers, i.e. residents, were studied using interviews and measurements and by forming consumer panels. Content analysis and statistical methods were used for analysing the results. Based on this study, Finland should strive to utilise more diverse energy sources and engage in closer co-operation with different stakeholders. Resident attitudes on energy matters must be influenced. The most effective influencing methods are peer groups, communication, media, training and education, perceptions and visions. Age and the location of residence influence people's attitudes and behaviour with respect to energy issues, whereas their life satisfaction level does not. For example, research subjects that reside in a more densely populated suburban area are more concerned with climate change and more willing to give up driving than research subjects that live in more scarcely populated residential areas. Residents are willing to improve their energy behaviour, although young and elderly people are more willing to make environmentally friendly choices than the middle-aged demographic. There is a gap that needs to be bridged between attitudes and behaviour. If the attitudes of residents were to become more active and positive towards energy, they could lead to the desired energy-efficient behaviour. This study does not aim to make generalisations regarding Finns. Instead, it wishes to explain

  6. Email Between Patient and Provider: Assessing the Attitudes and Perspectives of 624 Primary Health Care Patients.

    Science.gov (United States)

    Seth, Puneet; Abu-Abed, Mohamed Ismail; Kapoor, Vikram; Nicholson, Kathryn; Agarwal, Gina

    2016-12-22

    Email between patients and their health care providers can serve as a continuous and collaborative forum to improve access to care, enhance convenience of communication, reduce administrative costs and missed appointments, and improve satisfaction with the patient-provider relationship. The main objective of this study was to investigate the attitudes of patients aged 16 years and older toward receiving email communication for health-related purposes from an academic inner-city family health team in Southern Ontario. In addition to exploring the proportion of patients with a functioning email address and interest in email communication with their health care provider, we also examined patient-level predictors of interest in email communication. A cross-sectional study was conducted using a self-administered, 1-page survey of attitudes toward electronic communication for health purposes. Participants were recruited from attending patients at the McMaster Family Practice in Hamilton, Ontario, Canada. These patients were aged 16 years and older and were approached consecutively to complete the self-administered survey (N=624). Descriptive analyses were conducted using the Pearson chi-square test to examine correlations between variables. A logistic regression analysis was conducted to determine statistically significant predictors of interest in email communication (yes or no). The majority of respondents (73.2%, 457/624) reported that they would be willing to have their health care provider (from the McMaster Family Practice) contact them via email to communicate health-related information. Those respondents who checked their personal email more frequently were less likely to want to engage in this electronic communication. Among respondents who check their email less frequently (fewer than every 3 days), 46% (37/81) preferred to communicate with the McMaster Family Practice via email. Online applications, including email, are emerging as a viable avenue for patient

  7. Dental Attitudes, Perceptions, and Treatment Needs in a University Population.

    Science.gov (United States)

    Cohen, Leonard A.; And Others

    1980-01-01

    Dental attitudes of college students were examined: frequency of past visits; subceptibility to dental conditions; seriousness, preventability, and treatability of dental conditions; and satisfaction with dentists, practices, and other dental conditions. (Authors/CJ)

  8. CUSTOMER SATISFACTION AND LOYALTY IN SPORT CENTERS

    Directory of Open Access Journals (Sweden)

    Hakan KATIRCI

    2011-08-01

    Full Text Available Meeting the demands of customer satisfaction is the one of the important tasks facing sport managers today. Researches have shown that satisfaction is a multi-dimensional concept. The aim of this study was to develop and standardize a scale for fitness centers which is measuring service quality and customer satisfaction, based on a sample of Turk population. Research was applied based on a sample of two hundred (N= 109 individuals, who were members of seven fitness centers in Eskişehir, Turkey. The results supported the multidimensionality of the concept of customer satisfaction and revealed the existence of five factors: atmosphere/access, communication, hygiene, cleanliness, facilities and personal.

  9. Dental practice satisfaction with preferred provider organizations

    Directory of Open Access Journals (Sweden)

    Schilling Elizabeth A

    2007-11-01

    Full Text Available Abstract Background Despite their increasing share of the dental insurance market, little is known about dental practices' satisfaction with preferred provider organizations (PPOs. This analysis examined practice satisfaction with dental PPOs and the extent to which satisfaction was a function of communications from the plan, claims handling and compensation. Methods Data were collected through telephone surveys with dental practices affiliated with MetLife between January 2002 and December 2004. Each respondent was asked a series of questions related to their satisfaction with a systematically selected PPO with which they were affiliated. Six different PPO plans had sufficient observations to allow for comparative analysis (total n = 4582. Multiple imputation procedures were used to adjust for item non-response. Results While the average level of overall satisfaction with the target plan fell between "very satisfied" and "satisfied," regression models revealed substantial differences in overall satisfaction across the 6 PPOs (p Conclusion Results demonstrate the importance of compensation to dental practice satisfaction with PPOs. However, these results also highlight the critical role of service-related factors in differentiating plans and suggest that there are important non-monetary dimensions of PPO performance that can be used to recruit and retain practices.

  10. Measuring customer satisfaction in food industry

    Directory of Open Access Journals (Sweden)

    Parisa Akhtari

    2015-03-01

    Full Text Available Customers are financial and intellectual capital of the firm and its survival and success depend on the attitude and firm performance to its customers. The goal of this article is to study customer satisfaction in Bonny Chow National Distribution Company and offering a model to evaluate customer satisfaction and also to study strength and weakness to improve and facilitate the defects. This study is descriptive, because it collects data and analyzes hypothesis based on expert survey. The questionnaire used in this paper has 10 questions on measure customer satisfaction. The results show that responders were satisfied with the visitors and delivery personnel and they were dissatisfied with the firm. In other words hypothesis 1 and 2 were accepted and hypothesis 3 was rejected.

  11. Employee satisfaction: creating a positive work force.

    Science.gov (United States)

    Wright, M

    1998-01-01

    In the early 1990s, El Camino Hospital (ECH) streamlined its operations in order to remain competitive. In 1992, the hospital's District Board voted to turn the hospital's management over to a nonprofit company and it became an integrated delivery system (IDS). Hospital employees continued to suffer as their work and work schedules changed in ongoing efforts by the new administration to streamline. Finally, in early 1997, the IDS, Camino Healthcare, was dissolved. The director of radiology and radiation oncology services became aware of increasing employee problems, from high turnover rates and increased absenteeism, to morale and productivity issues. Employees also worried about job redesign, re-engineering and a lack of clear direction and expectations from department leadership. The director of the department created a task force to respond to the needs of staff members. With so much anger directed at department leadership, supervisory staff were not included in the task force. The task force worked first to identify rumors and innuendos and followed with a plan to resolve such issues. The second step was to agree to focus on issues that they could change and to let go of those they couldn't. They selected five priority issues or concerns. The group met weekly and made progress by replacing negative talk and attitudes with positive ones. Meanwhile, the director researched employee satisfaction issues so she would be prepared to discuss such issues and concerns with employees. She focused on a common theme, of having a personal mission or goal for one's self. She encouraged staff members to be aware of their own behavior when communicating with others. Although several informal surveys proved there was still much work to be done, there was positive response--a light at the end of the long tunnel.

  12. The effects of attributions, communication conflicts, and sex role orientation on marital satisfactionYüklemeler, iletişim çatışmaları ve cinsiyet rolü yöneliminin evlilik doyumuna etkileri

    Directory of Open Access Journals (Sweden)

    Ferzan Curun

    2014-10-01

    Full Text Available The  purpose  of  the  present  study  is  to  examine  the  relationship between attributions, communication conflict, sex role orientation and marital satisfaction. Furthermore, the secondary aim was to search the sex differences in predicting marital satisfaction and to examine the similarity of the partners among these variables. For investigating these aims, 102 married   couples   completed   Relationship   Attribution   Measure,   Conflict Communication  Style  Inventory,  Bem  Sex  Role  Inventory,  The  Marital Comparison Level Index . According to the results, partners were found similar among The Marital Comparison Level Index, the Relationship Attribution Measure and their subscales. Besides, sexes differed among the causal attributions, locus, motivation, and approach/avoidance and femininity-masculinity variables. For whole participants, intent, femininity, masculinity and stability were found predictors of adjustment subscale, femininity and generality were found as predictors of conflict subscale and lastly, intent and femininity were found significant predictors of marital satisfaction respectively. For the male participants, intent, femininity, stability, masculinity and expressing the emotions variables were found significant predictors of the adjustment subscale. There were not any significant predictors for the conflict subscale and lastly, marital satisfaction, intent; femininity and stability variables were the significant predictors of marital satisfaction. For women, intent predicted the adjustment subscale, motivation and femininity were the significant predictor of conflict subscale, and finally, intent and femininity were the significant predictors of marital satisfaction respectively. The results of the study were discussed in terms of the related theories, and Turkish and foreign research. ÖzetBu çalışmanın amacı, yüklemelerin,  iletişim çatışmalarının ve cinsiyet rolü y

  13. Satisfaction and 'comparison sharing'

    DEFF Research Database (Denmark)

    Amilon, Anna

    2009-01-01

    the probability of satisfaction. Results show that comparison sharing impacts satisfaction for women, and that those women who share more equally than their peers are more likely to be satisfied, whereas comparison sharing has no influence on satisfaction for men. Also, parents are less likely to be satisfied...

  14. Attitude Strength.

    Science.gov (United States)

    Howe, Lauren C; Krosnick, Jon A

    2017-01-03

    Attitude strength has been the focus of a huge volume of research in psychology and related sciences for decades. The insights offered by this literature have tremendous value for understanding attitude functioning and structure and for the effective application of the attitude concept in applied settings. This is the first Annual Review of Psychology article on the topic, and it offers a review of theory and evidence regarding one of the most researched strength-related attitude features: attitude importance. Personal importance is attached to an attitude when the attitude is perceived to be relevant to self-interest, social identification with reference groups or reference individuals, and values. Attaching personal importance to an attitude causes crystallizing of attitudes (via enhanced resistance to change), effortful gathering and processing of relevant information, accumulation of a large store of well-organized relevant information in long-term memory, enhanced attitude extremity and accessibility, enhanced attitude impact on the regulation of interpersonal attraction, energizing of emotional reactions, and enhanced impact of attitudes on behavioral intentions and action. Thus, important attitudes are real and consequential psychological forces, and their study offers opportunities for addressing behavioral change.

  15. An investigation of the motivation, collaboration and satisfaction levels related to teamwork of Turkish football referees

    National Research Council Canada - National Science Library

    Mehmet Cem Satman

    2016-01-01

    ...; cooperation is now essential for successful football refereeing. This study examines the attitudes of football referees towards teamwork, their levels of motivation and their job satisfaction according to their level of refereeing, age and experience...

  16. 我国科研人员对在线学术交流的态度和需求调查%Chinese Researcher’s Attitudes and Needs of Online Scholarly Communication

    Institute of Scientific and Technical Information of China (English)

    赖茂生; 赵康

    2014-01-01

    互联网的快速发展使科研人员能够使用在线工具支持合作研究和学术交流,在线交流已成为科研人员研究过程的一部分。本文的目的是揭示互联网环境下,我国科研人员对在线学术交流的态度和需求,从用户角度阐明我国在线学术交流的发展趋势。本研究对我国多个学科领域从事科研工作的研究者进行问卷调查,调查结果表明,为我国科研人员提供恰当的在线学术交流服务十分必要,当前科研人员的需求为我国在线学术交流平台的规划设计指明了方向。%The rapid development of the Internet provides researchers with the opportunity of collaborating and communicating by means of online tools. Online communication has become part of research process. The purpose of this paper is to explore Chinese researchers’ attitudes and needs of online scholarly communication in the Internet environment and to elucidate the trend of online scholarly communication development from user perspective. Questionnaire survey was carried out among Chinese researchers of different disciplines. The results of the survey show the necessity of providing appropriate online scholarly communication services for Chinese researchers. Chinese researchers’ current needs specify in the direction of planning and designing online scholarly communication platforms in China.

  17. Customer satisfaction measurement in emergency medical services.

    Science.gov (United States)

    Kuisma, Markku; Määttä, Teuvo; Hakala, Taisto; Sivula, Tommi; Nousila-Wiik, Maria

    2003-07-01

    The annual patient volume in emergency medical services (EMS) systems is high worldwide. However, there are no comprehensive studies on customer satisfaction for EMS. The authors report how a customer satisfaction survey on EMS patients was conducted, the results, and the possible causes for dissatisfaction. Two prospective customer satisfactions surveys were conducted in an urban EMS system. Consecutive patients treated by EMS received a postal questionnaire approximately two weeks after service. Satisfaction was measured in a scale from 1 (very poor) to 5 (excellent). Neither EMS personnel nor patients were made aware prospectively that patient satisfaction would be measured. Response rates to the surveys were 36.8% (432/1,175) in 2000 and 40.0% (464/1,150) in 2002. The mean general grades for the service were 4.6 and 4.5, respectively. Patients reported the highest degree of dissatisfaction when they were not taken to their hospital of choice, when they perceived that the paramedics were not able to meet their needs, and when paramedics did not introduce themselves or communicate directly with the patient's relatives. In high-volume calls (i.e., frequent chief complaints), the general satisfaction was highest in patients with arrhythmias, breathing difficulties, and hypoglycemia. Patients with drug overdose included the highest proportion of unsatisfied patients. None of the background variables (e.g., gender, transport decision, working shift) was statistically related to general patient satisfaction. This study shows that customer satisfaction surveys can be successfully conducted for EMS. EMS systems should consider routinely using customer satisfaction surveys as a tool for quality measurement and improvement.

  18. Donating blood for research: a potential method for enhancing customer satisfaction of permanently deferred blood donors.

    Science.gov (United States)

    Waller, Daniel; Thijsen, Amanda; Garradd, Allira; Hayman, Jane; Smith, Geoff

    2015-11-30

    Each year, a large number of individuals in Australia are deferred from donating blood. A deferral may have a negative impact on donor satisfaction and subsequent word-of-mouth communication. The Australian Red Cross Blood Service (the Blood Service) is, therefore, investigating options for managing service interactions with deferred donors to maintain positive relationships. While public research institutes in Australia have established independent research donor registries, other countries provide programmes allowing deferred donors to donate blood for research via blood collection agencies. This study examined attitudes towards donating blood for research use in a sample of permanently deferred Australian donors. Donors permanently deferred because of a risk of variant Creutzfeldt-Jakob disease (n=449) completed a postal survey that examined attitudes towards research donation. The majority of participants were interested in donating blood for research (96%), and joining a registry of research donors (93%). Participants preferred to donate for transfusion or clinical research, and were willing to travel large distances. Results indicated that positive attitudes towards the Blood Service would be extended if the opportunity to donate blood was provided. These findings indicate a desire for continued engagement with the Blood Service despite deferral. Donating blood for research is a potential way of maintaining positive relationships with permanently deferred donors which also benefits the health research community. Through maintaining positive relationships with deferred donors, positive word-of-mouth activity can be stimulated. Further work is needed to determine the feasibility of implementing research donation through the Blood Service in Australia.

  19. Attitudes towards documentary soundstracks

    DEFF Research Database (Denmark)

    Have, Iben

    2010-01-01

    Musical experience is often related to an emotional and imaginative engagement of the listener. Discourses of journalistic documentaries relate primarily to inferential knowledge systems in which the uses of background music as a communicative device become an object of epistemological critique....... By listening to different voices - primarily from four focus group interviews - the article will discuss attitudes towards musical soundtracks in documentaries, attitudes being negotiated between emotional immersion and critical reflection, with the concept of manipulation as an underlying theme. In the end......, the article will argue for the need for an acoustemological approach (Feld, 1996) to study the epistemological potential of sound in audiovisual media....

  20. “How Do You Feel about Antibiotics for This?” A Qualitative Study of Physician Attitudes towards a Context-Rich Communication Skills Method

    Directory of Open Access Journals (Sweden)

    Christopher C. Butler

    2013-09-01

    Full Text Available To explore experiences with and views of general practitioners (GPs on a physician communication training method in primary care and its applicability and implementation in daily practice, we performed a semi-structured qualitative study of GPs’ experience of training in and implementing a communication skills training program for managing lower respiratory tract infection (LRTI which included a seminar, simulated patient consultation together with providing and receiving feedback on ones own transcript, and a seminar in a structured approach to the LRTI consultation. Seventeen out of 20 eligible GPs who had participated in the IMPAC3T trial and were allocated to receiving enhanced physician communication training for managing lower respiratory tract infection participated. GPs’ experiences with the physician communication training method and its specific components were positive. The method gave GPs additional tools for managing LRTI consultations and increased their sense of providing evidence-based management. During the study, GPs reported using almost all communication items covered in the training, but some GPs stated that the communication skills diluted over time, and that they continued to use a selected set of the skills. The general communication items were most regularly used. Implementation of the method in daily practice helped GPs to prescribe fewer antibiotics in LRTI with the only perceived disadvantage being time-pressure. This study suggests that GPs felt positive about the physician communication training method for enhanced management of LRTI in primary care. GPs continued to use some of the communication items, of which general communication items were the most common. Furthermore, GPs believed that implementation of the communication skills in daily practice helped them to prescribe fewer antibiotics. The context-rich communication method could have wider application in common conditions in primary care.

  1. "How Do You Feel about Antibiotics for This?" A Qualitative Study of Physician Attitudes towards a Context-Rich Communication Skills Method.

    Science.gov (United States)

    Cals, Jochen W L; van Leeuwen, Mirjam E; Chappin, Fleur H F; de Bont, Eefje G P M; Dinant, Geert-Jan; Butler, Christopher C

    2013-09-16

    To explore experiences with and views of general practitioners (GPs) on a physician communication training method in primary care and its applicability and implementation in daily practice, we performed a semi-structured qualitative study of GPs' experience of training in and implementing a communication skills training program for managing lower respiratory tract infection (LRTI) which included a seminar, simulated patient consultation together with providing and receiving feedback on ones own transcript, and a seminar in a structured approach to the LRTI consultation. Seventeen out of 20 eligible GPs who had participated in the IMPAC³T trial and were allocated to receiving enhanced physician communication training for managing lower respiratory tract infection participated. GPs' experiences with the physician communication training method and its specific components were positive. The method gave GPs additional tools for managing LRTI consultations and increased their sense of providing evidence-based management. During the study, GPs reported using almost all communication items covered in the training, but some GPs stated that the communication skills diluted over time, and that they continued to use a selected set of the skills. The general communication items were most regularly used. Implementation of the method in daily practice helped GPs to prescribe fewer antibiotics in LRTI with the only perceived disadvantage being time-pressure. This study suggests that GPs felt positive about the physician communication training method for enhanced management of LRTI in primary care. GPs continued to use some of the communication items, of which general communication items were the most common. Furthermore, GPs believed that implementation of the communication skills in daily practice helped them to prescribe fewer antibiotics. The context-rich communication method could have wider application in common conditions in primary care.

  2. Reducing antibiotic prescriptions for acute cough by motivating GPs to change their attitudes to communication and empowering patients: a cluster-randomized intervention study

    National Research Council Canada - National Science Library

    Altiner, Attila; Brockmann, Silke; Sielk, Martin; Wilm, Stefan; Wegscheider, Karl; Abholz, Heinz-Harald

    2007-01-01

    .... GPs randomized to receive the intervention were visited by peers. The intervention strategy was focused on the communication within the encounter, not on sharing knowledge about antibiotic prescribing...

  3. The role of public relations for image creating in health services: a sample patient satisfaction survey.

    Science.gov (United States)

    Kirdar, YalçIn

    2007-01-01

    This study discusses the role of public relations for image creating in health services. Hospitals require public relations activities to distinguish them from competitors, provide bidirectional communication between the society and the hospital, and assist to create of a strong hospital image and culture. A satisfaction survey was conducted on 264 patients who have received health services at Maltepe University Hospital. The research focused on how the Hospital's examination, care, catering and physical services; doctor and nurse politeness towards patients and patient relatives, their attitudes and behaviors; examination, check-in, bedding and discharge operations; public relations activities in and out of the hospital were perceived. Another subject of the study was the degree of recommendation of patients who have been served by the hospital's health services to prospective patients seeking treatment.

  4. A Review of Affecting Factors on Sexual Satisfaction in Women

    Science.gov (United States)

    Shahhosseini, Zohreh; Gardeshi, Zeinab Hamzeh; Pourasghar, Mehdi; Salehi, Fariba

    2014-01-01

    Background: Sex is a complex, important and sensitive issue in human being and interwoven with the whole of human existence. Given the serious changes in attitude, function and behavior in sex, the need to address sexual function, especially sexual satisfaction, is felt completely. Sexual satisfaction has a very important role in creating marital satisfaction and any defect in sexual satisfaction is significantly associated with risky sexual behaviors, serious mental illness, social crimes and ultimately divorce. Aim: The aim of this study was to explore affecting factors on sexual satisfaction in women based on an overview in scientific database. Methods: In this narrative review the researchers searched MEDLINE database, Google Scholar and Science Direct as well as Persian database like Scientific Information Database with search terms of sexual satisfaction and sexual function, restricted to English/ Persian language, during the 20 years ago. Then those articles written by renowned experts were selected. In this regard, 57 articles have been reviewed, which 30 articles related to this research have been extracted. Results: The findings were divided in to four categories including: Demographic factors, Pathophysiological factors, Psychological factors and Sociocultural factors. Conclusions: Sexuality, especially sexual intimacy is sophisticated and yet elegant affair that the other persons has different definitions and different functions. Discrepancies in the results of the studies show that analysis of factors affecting sexual satisfaction regardless of the women’s’ sociocultural context, religious beliefs, and personal attitudes is undoubtedly inefficient, unscientific and irrational. PMID:25685081

  5. Health and healthy lifestyle in association with satisfaction with life

    Directory of Open Access Journals (Sweden)

    Eva Novak

    2010-07-01

    Full Text Available The aim of our study was to examine whether risk factors for chronic non-communicable diseases (tobacco use, heavy alcohol consumption, inadequate physical activity and unhealthy eating habits are associated with satisfaction with life and if they are able to predict it. 225 respondents, aged between 18 and 65 years, participated. Results show that all risk factors together explain 3 % of variance in satisfaction with life after controlling for both demographic and personality variables. Unhealthy eating habit is the only risk factor that can predict lower satisfaction with life. We also examined if objective and subjective evaluations of health associate with satisfaction with life and (unhealthy lifestyle. Results show that lower health is mostly associated with inadequate physical activity and that subjective evaluation of health is more associated with satisfaction with life than are objective indicators of health. Those findings can give us an important starting point for preventive actions against chronic non-communicable diseases in Slovenia.

  6. Antecedents of job satisfaction: A study of telecom sector

    Directory of Open Access Journals (Sweden)

    Muhammad Ramay

    2010-02-01

    Full Text Available This study is based on the assumption that “a happy worker is a productive worker”. The research was conducted to identify the significance of those factors that lead towards job satisfaction and commitment of employees working in the telecom sector of Pakistan. The associations among pay and benefits, performance appraisal system, career development and management, supervision and collegiality and open communication (independent variables were investigated with job satisfaction (dependent variable. The relationship between job satisfaction (dependent variable and job commitment (outcome was also hypothesized. Through questionnaire survey responses from 221 employees working at managerial and non-managerial positions were collected, which showed the significant association of supervision and collegiality and open communication on job satisfaction. Furthermore, job satisfaction was also found highly correlated and dependent upon job commitment. Managerial implications and conclusions are presented based upon these results.

  7. Relationship Marketing and Customer Satisfaction: A Conceptual Perspective

    Directory of Open Access Journals (Sweden)

    Deborah O. Aka

    2016-08-01

    Full Text Available This article examined the existing body of literature on transaction and relationship marketing. The specific objectives were to develop a conceptual framework to establish the relationship between relationship marketing and customer satisfaction and to examine the components of relationship marketing on the present ever dynamic world of business. The study identified relationship marketing variables and their impact on customer satisfaction. The framework aims to provide insights into the studies on relationship marketing factors such as trust, commitment, communication, and service quality influence on customer satisfaction. The model provided a basis for empirical studies on the factors of relationship marketing and outcomes of customer satisfaction in developing nations. The study recommends that relationship marketing dimensions such as building customer’s trust, commitment to customers, communication and service quality should be properly managed and maintained by service providers in Nigeria. This helps in building customer satisfaction and in the long-run customer loyalty.

  8. Computer Attitude, and the Impact of Personal Characteristics and Information and Communication Technology Adoption Patterns on Performance of Teaching Faculty in Higher Education in Ghana, West Africa

    Science.gov (United States)

    Larbi-Apau, Josephine A.

    2011-01-01

    This study examined computer attitude, and the impact of personal characteristics and ICT adoption patterns on performance of multidisciplinary teaching faculty in three public universities in Ghana. A cross-sectional research of mixed methods was applied in collecting data and information. Quantitative data from 164 respondents were analyzed…

  9. Communication, Ethics and Values: The Effect of Attitude toward Capital Punishment on the Evaluation of Evidence and the Determination of Guilt.

    Science.gov (United States)

    Taylor, K. Phillip; Buchanan, Raymond W.

    A study examined the effect of attitude toward capital punishment on the evaluation of evidence and the determination of guilt. Subjects were 224 undergraduate students who read a description of a murder. They then received two, four, or six items of evidence relevant to the defendant's guilt. Subjects were asked to determine a verdict and…

  10. An impact of intermediaries' behaviour on customer satisfaction in an Indian Private Sector Bank

    Directory of Open Access Journals (Sweden)

    Dr.R.Amudha

    2014-01-01

    Full Text Available The consumer satisfaction towards the services provided by any organization will depend mainly upon the extent of communication with the customers. To be effective in terms of communication, a company must train its own intermediaries to behave in a manner in which the consumers want to behave. Positive staff attitude, sincerity, integrity, and reliability, sensible advice, delivery of promise, reliable delivery of superior quality service, simplicity and ease of doing business, superior after-sales service, reasonable and competent complaints handling policy on the part of the intermediaries are the determinants of customer loyalty. In India, the private sector banks are highly depending on the agencies outside their organization for the enhancement of their business. This is so because; they have found the investment to be cheaper to appoint the franchisees rather than to open their own branches. Private banks need to sell and cross-sell their products though doorstep banking which is achieved by a widespread direct sales force. The compensation of sales personnel depends on the volumes of business they fetch for the bank. To assess the behaviour of intermediaries of ICICI Bank, a survey is conducted with a sample size of 473 customers by administering an interview schedule. The data collected has been analysed with ANOVA single factor to study the impact of intermediaries’ behaviour on customer satisfaction and Weighted ANOVA to know the preference of the customers. The results show that, though ICICI Bank is viewed as an immediate service provider, the customers’ rate the service of the bank based on the attitude and behaviour of the intermediaries. This study is applicable to all service sectors like insurance, tourism, hospitality and computer education institutions operating with the marketing intermediaries.

  11. "You've Gotta Keep the Customer Satisfied": Assessing Client Satisfaction.

    Science.gov (United States)

    Andert, Jeffery N.; And Others

    To better understand factors contributing to an identified early attrition rate for families referred to a child guidance clinic, a procedure was developed for assessing their satisfaction with clinic services. Brief Client Satisfaction Questionnaires (N=3) were developed to assess clients' attitudes and reactions to an initial screening and…

  12. The Effects of Demographic, Internal and External University Environment Factors on Faculty Job Satisfaction in Vietnam

    Science.gov (United States)

    Duong, Minh-Quang

    2016-01-01

    University faculty members with higher job satisfaction are more productive, creative and positive attitude towards their job. Even less is known about university faculty job satisfaction in developing countries like Vietnam. This study examines the effects of demographic, internal and external university environment factors on faculty job…

  13. Sexual disclosures: connections to relational satisfaction and closeness.

    Science.gov (United States)

    Coffelt, Tina A; Hess, Jon A

    2014-01-01

    This study examines sexual communication by describing the content of sexual disclosures within marital relationships and assessing the association between sexual disclosures and relational outcomes, specifically relational satisfaction and closeness. A survey administered to 293 married individuals (58% female) who had an average age of 40 years (range = 20-73), 13.7 years of marriage (range = 1 month to 54 years), and who reported high levels of relational satisfaction assessed the relation between the content of sexual disclosures and satisfaction and closeness. While sexual disclosures are made infrequently, positive affect and sexual preferences are disclosed more than negative topics and disclosing sexual information is positively related to relationship satisfaction, rρ(280) =.26, p sexual information and relationship satisfaction and closeness, as reported by individuals experiencing relationship satisfaction.

  14. Australians with osteoarthritis: satisfaction with health care providers and the perceived helpfulness of treatments and information sources

    Directory of Open Access Journals (Sweden)

    Basedow M

    2016-08-01

    Full Text Available Martin Basedow,1 Peter Hibbert,1 Tamara Hooper,1 William Runciman,1 Adrian Esterman,2 1School of Psychology, Social Work and Social Policy, 2School of Nursing and Midwifery, University of South Australia, Adelaide, SA, Australia Objective: The aim of this study was to evaluate the satisfaction of Australian patients who suffer from osteoarthritis (OA with their health care providers and the perceived helpfulness of treatments and information sources. Methods: A self-administered questionnaire was conducted with a sample of 560 Australian patients who suffer from OA with questions about satisfaction with health care providers and the helpfulness of different treatment options and information sources. Logistic regression models were used to assess potential predictors of satisfaction. Thematic analysis was undertaken for attitudinal factors associated with satisfaction. Results: A total of 435 participants returned questionnaires (response rate 78%. Most respondents were highly satisfied with the care provided by their general practitioner (GP (84%, communication with their GP (88%, time spent with their GP (84%, and their ability to talk freely with their GP about their medical problem (93%, but less satisfied with their ability to talk freely about associated emotional problems (77%. Satisfaction with pharmacists (80%, rheumatologists (76%, and orthopedic surgeons (72% was high. Joint replacement surgery (91%, prescription anti-inflammatory medications (66%, aids and assistive devices (65%, intra-articular injections (63%, and prescription painkiller medications (62% were perceived as effective treatments. Less highly rated treatments were exercise (48%, physiotherapy (43%, and complementary medicines (29%. A majority of patients were satisfied with the information to manage their OA (65%. From the multivariable logistic regression analysis, four GP satisfaction factors were found to be predictors of overall satisfaction with GP care: the amount

  15. FACTORS AFFECTING EMPLOYEE JOB SATISFACTION OF PHARMACEUTICAL SECTOR

    Directory of Open Access Journals (Sweden)

    Mosammod Mahamuda Parvin

    2011-10-01

    Full Text Available The Pharmaceutical sector plays a vital role in underpinning the economic development of a country. This study attempts to evaluate job satisfaction of employees in different pharmaceutical companies. It focuses on the relative importance of job satisfaction factors and their impacts on the overall job satisfaction of employees. It also investigates the impacts of pharmaceutical type, work experience, age, and sex differences on the attitudes toward job Satisfaction. The result shows that salary, efficiency in work, fringe supervision, and co-worker relation are the most important factors contributing to job satisfaction. The overall job satisfaction of the employees in pharmaceutical sector is at the positive level. The nature of business operation, the work culture and the level of job satisfaction have undergone sea change for the pharmaceutical companies. As a business proposition initiated huge investment whereas majority of their stocks is going down bringing a high level of apprehension related to job security among its employees. This research paper highlights some of these problems and presents a picture of level of job satisfaction among employees of pharmaceutical companies. It also identifies unique issues of job satisfaction in the companies. Pharmaceuticals Companies are selected for the research because they are currently undergoing continued expansion. In order to gain competitive advantage and adapt to the dramatic changing environment, it is important for them to achieve management efficiency by increasing employee satisfaction in the organisation. Hence this research was mainly undertaken to investigate on the significance of factors such as working conditions, pay and promotion, job security, fairness, relationship with co-workers and supervisors in affecting the job satisfaction. This paper presents a comprehensive diagnosis of job satisfaction indices of pharmaceutical business, the factors causing the dissatisfaction

  16. Does Sexual Satisfaction Change With Relationship Duration?

    Science.gov (United States)

    Schmiedeberg, Claudia; Schröder, Jette

    2016-01-01

    Despite a large body of empirical literature on sexual satisfaction, its development over the course of a relationship is still unclear. Only a small number of studies, most of which have relied on cross-sectional data of convenience samples, have explicitly focused on relationship duration, and empirical evidence is mixed. We analyzed how sexual satisfaction changes over the course of a relationship using three waves of the German Family Panel study (pairfam). We concentrated our analyses on young and middle-aged heterosexual individuals in committed relationships (N = 2,814) and applied fixed effects regression models, which have the advantage of estimations based on changes within individuals over time. We found a positive development of sexual satisfaction in the first year of a relationship, followed by a steady decline. This pattern persisted even when controlling for the frequency of intercourse, although the effects were, in part, mediated by intercourse frequency. We explained the non-linear effect of relationship duration on sexual satisfaction with an initial learning effect regarding partner-specific sexual skills, which is then outweighed by a decline in passion at later stages of a relationship. Moreover, we found significant effects for the control variables of health status, intimacy in couple communication, and conflict style, as expected. In contrast to past research, however, cohabitation and marriage were not found to play a role for sexual satisfaction in our data. Further research is required to deepen the understanding of the reasons why sexual satisfaction changes with relationship duration.

  17. Patient satisfaction: what works in radiology.

    Science.gov (United States)

    Lester, B

    2001-01-01

    In recent years, patient satisfaction in healthcare has been criticized as much as poor customer satisfaction in other industries. Many times, the financial problems that exist are used as an excuse for poor patient satisfaction. This excuse can never justify treating a patient rudely or with disrespect. Patients are the essence of why we exist in radiology. Their increasing scrutiny--over the care they receive and the services we provide--will significantly impact the future of healthcare in the United States. Healthcare employees need to focus on teamwork and respect for patients as well as co-workers as foundations for improving patient satisfaction. True leaders will set the mood of the healthcare facility by "practicing what they preach." Some basic rules to follow to improve customer satisfaction include listening to employees, recognizing exceptional behavior, correcting negative behavior, communicating expectations to employees and listening to patients' needs and concerns. The secret to successful patient satisfaction is not only exceeding the expectations of our patients, but also exceeding the expectations of our employees who take care of patients.

  18. Improving parental satisfaction in pediatric orthopaedics.

    Science.gov (United States)

    Williams, Geraint; Pattison, Giles; Mariathas, Chrishan; Lazar, Joanna; Rashied, Muhammad

    2011-01-01

    No previous studies have attempted to measure parental satisfaction and service quality with regards to pediatric orthopaedic inpatient care. We performed a prospective observational study to identify areas of inpatient care which might be improved to increase overall parental satisfaction. We used the validated Swedish parent satisfaction questionnaire to generate data from 104 pediatric orthopaedic hospital inpatients between August 2009 and May 2010 (49 elective and 55 trauma pediatric orthopaedic admissions; median age range, 2 to 6 y). Questions focused on 8 domains of quality: information on illness, information on routines, accessibility, medical treatment, care processes, staff attitudes, parent participation, and staff work environment. Scores generated a percentage of the maximum achievable for that quality index. Data were analyzed using recognized statistical methods. Overall mean combined scores for the care indices were highest for parents' perception of "medical treatment" (95%) and "staff attitudes" (95%). The medical treatment index includes questions regarding staff member's skill and competence. Lowest scores corresponded to the index "information on routines" (86%). Information on routines applies to parental awareness of ward rounds, to whom questions should be directed and which doctors and nursing staff are responsible for their child's care. Lower scores in relation to this index were substantiated by comments from relatives requesting greater information provision. The information parents required was routinely provided suggesting that retention rather than lack of information is the main issue. Provision of information pamphlets tailored to common injuries or elective procedures might prove an effective method for improving parental satisfaction and overall care. Improving information provision and parental retention of this information is the strategy most likely to improve quality of service and parental satisfaction for pediatric

  19. Hospital Safety Culture in Taiwan: A Nationwide Survey Using Chinese Version Safety Attitude Questionnaire

    Directory of Open Access Journals (Sweden)

    Lee Wui-Chiang

    2010-08-01

    Full Text Available Abstract Background Safety activities have been initiated at many hospitals in Taiwan, but little is known about the safety culture at these hospitals. The aims of this study were to verify a safety culture survey instrument in Chinese and to assess hospital safety culture in Taiwan. Methods The Taiwan Patient Safety Culture Survey was conducted in 2008, using the adapted Safety Attitude Questionnaire in Chinese (SAQ-C. Hospitals and their healthcare workers participated in the survey on a voluntary basis. The psychometric properties of the five SAQ-C dimensions were examined, including teamwork climate, safety climate, job satisfaction, perception of management, and working conditions. Additional safety measures were asked to assess healthcare workers' attitudes toward their collaboration with nurses, physicians, and pharmacists, respectively, and perceptions of hospitals' encouragement of safety reporting, safety training, and delivery delays due to communication breakdowns in clinical areas. The associations between the respondents' attitudes to each SAQ-C dimension and safety measures were analyzed by generalized estimating equations, adjusting for the clustering effects at hospital levels. Results A total of 45,242 valid questionnaires were returned from 200 hospitals with a mean response rate of 69.4%. The Cronbach's alpha was 0.792 for teamwork climate, 0.816 for safety climate, 0.912 for job satisfaction, 0.874 for perception of management, and 0.785 for working conditions. Confirmatory factor analyses demonstrated a good model fit for each dimension and the entire construct. The percentage of hospital healthcare workers holding positive attitude was 48.9% for teamwork climate, 45.2% for perception of management, 42.1% for job satisfaction, 37.2% for safety climate, and 31.8% for working conditions. There were wide variations in the range of SAQ-C scores in each dimension among hospitals. Compared to those without positive attitudes

  20. Citizen (Dis)satisfaction

    DEFF Research Database (Denmark)

    Olsen, Asmus Leth

    2015-01-01

    This article introduces the importance of equivalence framing for understanding how satisfaction measures affect citizens’ evaluation of public services. Does a 90 percent satisfaction rate have a different effect than a logically equivalent 10 percent dissatisfaction rate? Two experiments were...... conducted on citizens’ evaluations of hospital services in a large, nationally representative sample of Danish citizens. Both experiments found that exposing citizens to a patient dissatisfaction measure led to more negative views of public service than exposing them to a logically equivalent satisfaction...