WorldWideScience

Sample records for residential electricity customers

  1. Electricity Customers

    Science.gov (United States)

    Residential, commercial, and industrial customers each account for roughly one-third of the nation’s electricity use. The transportation sector also accounts for a small fraction of electricity, although it could increase.

  2. What do customers want from improved residential electricity services? Evidence from a choice experiment

    International Nuclear Information System (INIS)

    Huh, Sung-Yoon; Woo, JongRoul; Lim, Sesil; Lee, Yong-Gil; Kim, Chang Seob

    2015-01-01

    Improvements in customer satisfaction as well as product/service quality represent a common objective of all businesses, and electricity services are no exception. Using choice experiments and a mixed logit model, this study quantitatively analyzes customers' preferences and their marginal willingness to pay for improved residential electricity services. The study provides an ex ante evaluation of customers' acceptance of hypothetical electricity services. According to the results, customers consider the electricity bill and the electricity mix as the two most important attributes when choosing their electricity services. Customers are willing to pay 2.2% more in the average electricity bill (an additional monthly electricity bill of KRW 1,064; USD 0.96) for a significant increase in the share of renewable energy, which is far less than the actual cost of achieving this renewable target. Therefore, it is better to maintain the current electricity mix in principle, and the renewable share should be gradually expanded instead of making a sudden change in the electricity mix. In addition, customers are willing to pay KRW 6,793 (USD 6.15) more to reduce blackouts once in a year and KRW 64/year (USD 0.06/year) to reduce a minute of each blackout. -- Highlights: •Customers' preferences for improved residential electricity services are analyzed. •Empirical setting is a sample of residents in South Korea. •The electricity bills and electricity mix are important to customers. •Increase in electricity bill of different electricity mix is considered

  3. Electric Industry Restructuring in Ohio: Residential and Low Income Customer Impacts; TOPICAL

    International Nuclear Information System (INIS)

    Eisenberg, J

    2001-01-01

    This report analyzes the electric utilities in Ohio in order to determine how they are situated for the coming of competition. It begins with the status of the utilities as of 1995, the last year for which detailed data were available, and determines the detailed underlying cost structure behind the rates charged to customers. The study then develops a number of restructuring scenarios to be analyzed. These scenarios cover different approaches to dividing stranded asset costs between customers and stockholders, and between different groups of customers. They also cover wholesale versus retail competition, different regulatory structures for those services still under regulation, and new approaches to stranded asset costs such as securitization--the use of special bonds to reduce costs. Throughout the report the special emphasis is on the impact of restructuring on low-income residential customers. Low-income customers are the most vulnerable to changes in the regulatory structure with the fewest alternative options. The report finds that there are a great deal of above-market cost, potentially stranded assets in Ohio--approximately$8.75 billion in 1995. The annual above-market costs total over$3 billion, of which about 2/3 is recovery of capital related costs and 1/3 is recovery of energy related costs. The distribution of stranded assets in Ohio is very uneven. Some utilities such as Cleveland Electric and Ohio Edison have very high levels of above-market costs. In contrast, Ohio Power has, under some estimates, costs which are actually below market costs. The study looks separately at the near-term or transition period (approximately the next seven to ten years) and the longer term competitive market period. During the transition period the costs of stranded assets are being collected from customers while competitive markets are being developed. In the longer term market period it is assumed that all of the stranded asset costs have been collected and that the

  4. The opening of electricity and gas markets to residential customers. Annual barometer - First wave. December 2007

    International Nuclear Information System (INIS)

    2007-01-01

    Since July 1, 2007, French residential customers can freely chose their energy supplier. A quantitative inquiry has been carried out by LH2 on behalf of the French Energy Regulatory Commission (CRE) on a sample of 1501 households representative of the overall French households. The aim of this barometer is to answer the following questions: what is the level of knowledge and information of individuals about the opening of energy markets and the new regulation in force? How do they perceive this opening? What is their behaviour in front of the opening of markets to competition? Four years after the full opening of energy markets, this first inquiry has permitted to draw up a first status of the knowledge, behaviour and opinion of individuals with respect to the opening of these markets. (J.S.)

  5. Customer-economics of residential photovoltaic systems (Part 1): The impact of high renewable energy penetrations on electricity bill savings with net metering

    International Nuclear Information System (INIS)

    Darghouth, Naïm R.; Barbose, Galen; Wiser, Ryan H.

    2014-01-01

    Residential photovoltaic (PV) systems in the US are often compensated at the customer's underlying retail electricity rate through net metering. Given the uncertainty in future retail rates and the inherent links between rates and the customer–economics of behind-the-meter PV, there is growing interest in understanding how potential changes in rates may impact the value of bill savings from PV. In this article, we first use a production cost and capacity expansion model to project California hourly wholesale electricity market prices under two potential electricity market scenarios, including a reference and a 33% renewables scenario. Second, based on the wholesale electricity market prices generated by the model, we develop retail rates (i.e., flat, time-of-use, and real-time pricing) for each future scenario based on standard retail rate design principles. Finally, based on these retail rates, the bill savings from PV is estimated for 226 California residential customers under two types of net metering, for each scenario. We find that high renewable penetrations can drive substantial changes in residential retail rates and that these changes, together with variations in retail rate structures and PV compensation mechanisms, interact to place substantial uncertainty on the future value of bill savings from residential PV. - Highlights: • We investigate the impact of high renewables on customer economics of solar. • We model three types of residential retail electricity rates. • Based on the rates, we calculate the bill savings from photovoltaic (PV) generation. • High renewables penetration can lead to lower bill savings with time-varying rates. • There is substantial uncertainty in the future bill savings from residential PV

  6. Detailed residential electric determination

    Energy Technology Data Exchange (ETDEWEB)

    1984-06-01

    Data on residential loads has been collected from four residences in real time. The data, measured at 5-second intervals for 53 days of continuous operation, were statistically characterized. An algorithm was developed and incorporated into the modeling code SOLCEL. Performance simulations with SOLCEL using these data as well as previous data collected over longer time intervals indicate that no significant errors in system value are introduced through the use of long-term average data.

  7. Impact of Rate Design Alternatives on Residential Solar Customer Bills. Increased Fixed Charges, Minimum Bills and Demand-based Rates

    Energy Technology Data Exchange (ETDEWEB)

    Bird, Lori [National Renewable Energy Lab. (NREL), Golden, CO (United States); Davidson, Carolyn [National Renewable Energy Lab. (NREL), Golden, CO (United States); McLaren, Joyce [National Renewable Energy Lab. (NREL), Golden, CO (United States); Miller, John [National Renewable Energy Lab. (NREL), Golden, CO (United States)

    2015-09-01

    With rapid growth in energy efficiency and distributed generation, electric utilities are anticipating stagnant or decreasing electricity sales, particularly in the residential sector. Utilities are increasingly considering alternative rates structures that are designed to recover fixed costs from residential solar photovoltaic (PV) customers with low net electricity consumption. Proposed structures have included fixed charge increases, minimum bills, and increasingly, demand rates - for net metered customers and all customers. This study examines the electricity bill implications of various residential rate alternatives for multiple locations within the United States. For the locations analyzed, the results suggest that residential PV customers offset, on average, between 60% and 99% of their annual load. However, roughly 65% of a typical customer's electricity demand is non-coincidental with PV generation, so the typical PV customer is generally highly reliant on the grid for pooling services.

  8. Unbundling the retail gas market: Current activities and guidance for serving residential and small customers

    Energy Technology Data Exchange (ETDEWEB)

    Costello, K.W.; Lemon, J.R.

    1996-05-01

    The restructuring of retail gas services has followed a typical pattern for previously heavily regulated industries: large customers are initially given rights to purchase unbundled services from different entities, with the same rights dispersed over time to smaller customers. For about ten years now industrial customers in most states have been able to {open_quotes}play the market{close_quotes}. Since the passage of the Federal Energy Regulatory Commission (FERC) Order 636 in 1992, interest has centered on expanding service unbundling to small retail customers, including residential customers. Importantly, the Order prohibited pipelines from providing bundled sales service. This is not surprising - in the telecommunications industry, for example, the unbundling of wholesale services was a strong stimulant for developing competition in the local exchange market. The push for small-customer service unbundling has derived from the basic but politically attractive idea that all retail customers should directly benefit from competitive forces in the natural gas industry. When one looks at the movement of prices since 1985, it is easy to see that large retail customers have enjoyed more favorable prices than other retail customers. For example, over the period 1985 to 1994 gas prices to industrial customers and electric utilities fell around 23 percent and 36 percent, respectively. In comparison, gas prices to residential customers increased by around 5 percent while gas prices to commercial customers decreased slightly by about 1 percent. This report examines various aspects of unbundling to small retail gas customers, with special emphasis on residential customers.

  9. Unbundling the retail gas market: Current activities and guidance for serving residential and small customers

    International Nuclear Information System (INIS)

    Costello, K.W.; Lemon, J.R.

    1996-05-01

    The restructuring of retail gas services has followed a typical pattern for previously heavily regulated industries: large customers are initially given rights to purchase unbundled services from different entities, with the same rights dispersed over time to smaller customers. For about ten years now industrial customers in most states have been able to open-quotes play the marketclose quotes. Since the passage of the Federal Energy Regulatory Commission (FERC) Order 636 in 1992, interest has centered on expanding service unbundling to small retail customers, including residential customers. Importantly, the Order prohibited pipelines from providing bundled sales service. This is not surprising - in the telecommunications industry, for example, the unbundling of wholesale services was a strong stimulant for developing competition in the local exchange market. The push for small-customer service unbundling has derived from the basic but politically attractive idea that all retail customers should directly benefit from competitive forces in the natural gas industry. When one looks at the movement of prices since 1985, it is easy to see that large retail customers have enjoyed more favorable prices than other retail customers. For example, over the period 1985 to 1994 gas prices to industrial customers and electric utilities fell around 23 percent and 36 percent, respectively. In comparison, gas prices to residential customers increased by around 5 percent while gas prices to commercial customers decreased slightly by about 1 percent. This report examines various aspects of unbundling to small retail gas customers, with special emphasis on residential customers

  10. Residential Electricity Consumption in Poland

    Directory of Open Access Journals (Sweden)

    Edyta Ropuszyńska-Surma

    2016-01-01

    Full Text Available Key factors influencing electricity consumption in the residential sector in Poland have been identified. A fixed-effects model was used, which includes time effects, and a set of covariates, based on the model developed by Houthakker et al. This model estimates electricity demand by using lagged values of the dependent variable along with current and lagged values of electricity prices, and other variables that affect electricity demand such as: population, economic growth, income per capita, price of related goods, etc. The model has been identified according to the research results of the authors and those obtained by Bentzen and Engsted. The set of covariates was extended to the lagged electricity price given by a tariff (taken from two years previous to the time of interest and heating degree days index, a very important factor in European Union countries, where the climate is temperate. The authors propose four models of residential electricity demand, for which a confidence interval of 95% has been assumed. Estimation was based on Polish quarterly data for the years 2003-2013. (original abstract

  11. The electricity customer's lot. The status of the deregulated Finnish electricity market - Consequences for the customer

    International Nuclear Information System (INIS)

    Lewis, P.E.; Pakkanen, M.; Muroma, M.

    2004-09-01

    Since November 1998 a 'fully competitive supply market' has arguably been in operation in Finland, whereby all types of customer are able to purchase their electricity from the supplier of their choice. During the years since deregulation there has been much and increasing discussion and speculation about the consequences of competition for customers. This independent research report objectively considers the consequences of competition so far in the supply market from the point of view of the electricity customer (residential, industrial and commercial customers). The report additionally highlights successes, failures and areas for future improvement. The report combines existing data from a wide range of sources with original empirical data collected specifically for this report. Original empirical data was derived primarily from questionnaire responses from 1393 household customers and 281 I and C customers. In- depth interviews were also extensively conducted with electricity industry and consumer representatives. The report finds that although there have been achievements, and all customers may have benefited in at least some way, the overall net picture is one of disappointing neutrality and missed opportunities. In fact the report suggests that deregulation has neither led to extensive competition amongst suppliers, nor extensive benefits for customers. Customer awareness, prices, service quality, additional offerings, environmentalism, equality and fairness have apparently not fared particularly well as a result of deregulation, except perhaps for the largest or most active customers. As a result of the situation, customers are mostly rather negative towards the state of competition in Finland at present. The report nevertheless identifies the great potential within the deregulated electricity market. In particular, the report identifies a clear need for increased awareness amongst customers and points out many other known barriers to effective competition

  12. Residential implementation of critical-peak pricing of electricity

    International Nuclear Information System (INIS)

    Herter, Karen

    2007-01-01

    This paper investigates how critical-peak pricing (CPP) affects households with different usage and income levels, with the goal of informing policy makers who are considering the implementation of CPP tariffs in the residential sector. Using a subset of data from the California Statewide Pricing Pilot of 2003-04, average load change during summer events, annual percent bill change, and post-experiment satisfaction ratings are calculated across six customer segments, categorized by historical usage and income levels. Findings show that high-use customers respond significantly more in kW reduction than do low-use customers, while low-use customers save significantly more in percentage reduction of annual electricity bills than do high-use customers-results that challenge the strategy of targeting only high-use customers for CPP tariffs. Across income levels, average load and bill changes were statistically indistinguishable, as were satisfaction rates-results that are compatible with a strategy of full-scale implementation of CPP rates in the residential sector. Finally, the high-use customers earning less than $50,000 annually were the most likely of the groups to see bill increases-about 5% saw bill increases of 10% or more-suggesting that any residential CPP implementation might consider targeting this customer group for increased energy efficiency efforts

  13. MEASUREMENT OF CUSTOMER SATISFACTION AT RESIDENTIAL MARKETING: SAFRANBOLU SAMPLE

    Directory of Open Access Journals (Sweden)

    Hicran Özgüner Kılıç

    2016-08-01

    Full Text Available Keeping existing customers has become more important for busineses than the acquisition of a new customer in the context of both the globalization process and the intense competition lived within this period in all business sectors. Therefore, the determination of customer satisfaction has become one of the primary priorities of businesses. Goods and services produceers put emphasis on consumer satisfaction which is the one of the important issues, as well as residential producer individuals and businesses. Although there are numerous studies which dealt with the customer satisfaction issue in the literatüre, the number of studies made in the residential marketing field is so few that this matter has been the biggest motivation to perform this study. In this context, this study has been done to determine the customer satisfaction level reached by residential producers whose number is increasing day after day in Safranbolu. At the same time, the investigation has been conducted to determine residential buyers’ satisfaction in Safranbolu by using the face-to-face survey method with customers who led to 247 usable surveys. The obtained results evaluation shows, in a general way, that the participants who bought houses have gained a moderate level of satisfaction.

  14. Are all customers really the same? Comparing service quality and satisfaction between residential and business telecommunications customers

    Directory of Open Access Journals (Sweden)

    Charles Makanyeza

    2016-06-01

    Research purpose: The study sought to examine differences in the relationship between service quality and customer satisfaction because of the type of customer. Motivation for the study: Previous studies have not examined the relationship between service quality and customer satisfaction between residential and business customers. Research design, approach and method: The study used a cross-section of 203 customers (108 residential and 95 business in the fixed-line telecommunications sector in Zimbabwe. Moderated regression analysis was performed to test the research hypotheses. Main findings: It was established that the customer category (residential versus business does not moderate the effect of service quality on customer satisfaction. Practical/managerial implications are, generally, that it is not necessary to segment customers by customer category (residential versus business when managing service quality to achieve customer satisfaction. Contribution/value add: The main theoretical contribution of the study is the comparison of the effect of service quality on customer satisfaction between residential and business customers.

  15. Forecasting residential electricity demand in provincial China.

    Science.gov (United States)

    Liao, Hua; Liu, Yanan; Gao, Yixuan; Hao, Yu; Ma, Xiao-Wei; Wang, Kan

    2017-03-01

    In China, more than 80% electricity comes from coal which dominates the CO2 emissions. Residential electricity demand forecasting plays a significant role in electricity infrastructure planning and energy policy designing, but it is challenging to make an accurate forecast for developing countries. This paper forecasts the provincial residential electricity consumption of China in the 13th Five-Year-Plan (2016-2020) period using panel data. To overcome the limitations of widely used predication models with unreliably prior knowledge on function forms, a robust piecewise linear model in reduced form is utilized to capture the non-deterministic relationship between income and residential electricity consumption. The forecast results suggest that the growth rates of developed provinces will slow down, while the less developed will be still in fast growing. The national residential electricity demand will increase at 6.6% annually during 2016-2020, and populous provinces such as Guangdong will be the main contributors to the increments.

  16. One rate does not fit all: An empirical analysis of electricity tariffs for residential microgrids

    NARCIS (Netherlands)

    G. Fridgen (Gilbert); M.T. Kahlen (Micha); W. Ketter (Wolfgang); Rieger, A. (Alexander); Thimmel, M. (Markus)

    2017-01-01

    textabstractIncreasingly, residential customers are deploying PV units to lower electricity bills and contribute to a more sustainable use of resources. This selective decentralization of power generation, however, creates significant challenges, because current transmission and distribution grids

  17. Customer service in the residential property market of South Africa

    Directory of Open Access Journals (Sweden)

    S Rudansky-KlopperS

    2004-07-01

    Full Text Available An increasing number of estate agencies are entering the real estate market in South Africa and many are struggling to survive as competition grows stronger. Customer service has become of overriding importance to establish a differential advantage that will ensure long-term survival. This study investigates customer service by estate agencies in the residential property market of South Africa. The results indicate that estate agencies seem to be aware of the importance of providing good customer service and of being service-oriented, but they do not always seem to realise the need to conduct marketing research and test the actual satisfaction of customers with the services provided, leaving a potential gap between what the customer wants and what the estate agency provides.

  18. Impact of Alternative Rate Structures on Distributed Solar Customer Electricity Bills

    Energy Technology Data Exchange (ETDEWEB)

    McLaren, Joyce A [National Renewable Energy Laboratory (NREL), Golden, CO (United States)

    2018-03-02

    Electric utilities are increasingly proposing changes to residential rate structures, in order to address concerns about their inability to recover fixed system costs from customers with grid connected distributed generation. The most common proposals have been to increase fixed charges, set minimum bills or instigate residential demand charges. This presentation provides results of an analysis to explore how these rate design alternatives impact electricity bills for PV and non-PV customers.

  19. Whatever the customer wants, the customer gets? Exploring the gap between consumer preferences and default electricity products in Germany

    International Nuclear Information System (INIS)

    Kaenzig, Josef; Heinzle, Stefanie Lena; Wüstenhagen, Rolf

    2013-01-01

    In liberalized electricity markets, residential customers can choose their preferred provider and select among a variety of different electricity products, including green power options. Successful product design and marketing strategies for green electricity may provide electricity providers with a competitive advantage, while at the same time contributing to energy policy objectives. This requires, however, a thorough understanding of customer preferences. We investigate the relative importance of different product attributes in creating customer value, and find that price and electricity mix are the two most important attributes. The German electricity customers we surveyed in 2009 expressed an implicit willingness to pay a premium of about 16% for electricity from renewable sources. We conclude that consumers are willing to pay a significant price premium for an upgrade from the current default electricity mix in Germany to a more environmentally friendly default electricity mix, and discuss implications for marketing strategy and energy policy. Our findings are based on a dataset of 4968 experimental choices made by 414 German residential consumers, collected in a stated preference survey. - Highlights: ► Study is based on 4968 experimental choices made by 414 German retail consumers. ► Apart from price, the electricity mix is the most important product attribute. ► Majority of consumers prefer nuclear-free electricity. ► Respondents are willing to pay a premium for green electricity. ► German default electricity mix does not correspond to current customer preferences.

  20. PowerChoice Residential Customer Response to TOU Rates

    Energy Technology Data Exchange (ETDEWEB)

    Peters, Jane S.; Moezzi, Mithra; Lutzenhiser, Susan; Woods, James; Dethman, Linda; Kunkle, Rick

    2009-10-01

    Research Into Action, Inc. and the Sacramento Municipal Utility District (SMUD) worked together to conduct research on the behaviors and energy use patterns of SMUD residential customers who voluntarily signed on to a Time-of-Use rate pilot launched under the PowerChoice label. The project was designed to consider the how and why of residential customers ability and willingness to engage in demand reduction behaviors, and to link social and behavioral factors to observed changes in demand. The research drew on a combination of load interval data and three successive surveys of participating households. Two experimental treatments were applied to test the effects of increased information on households ability to respond to the Time-of-Use rates. Survey results indicated that participants understood the purpose of the Time-of-Use rate and undertook substantial appropriate actions to shift load and conserve. Statistical tests revealed minor initial price effects and more marked, but still modest, adjustments to seasonal rate changes. Tests of the two information interventions indicated that neither made much difference to consumption patterns. Despite the lackluster statistical evidence for load shifting, the analysis points to key issues for critical analysis and development of residential Time-of-Use rates, especially pertinent as California sets the stage for demand response in more California residences.

  1. Modelling and forecasting Turkish residential electricity demand

    International Nuclear Information System (INIS)

    Dilaver, Zafer; Hunt, Lester C

    2011-01-01

    This research investigates the relationship between Turkish residential electricity consumption, household total final consumption expenditure and residential electricity prices by applying the structural time series model to annual data over the period from 1960 to 2008. Household total final consumption expenditure, real energy prices and an underlying energy demand trend are found to be important drivers of Turkish residential electricity demand with the estimated short run and the long run total final consumption expenditure elasticities being 0.38 and 1.57, respectively, and the estimated short run and long run price elasticities being -0.09 and -0.38, respectively. Moreover, the estimated underlying energy demand trend, (which, as far as is known, has not been investigated before for the Turkish residential sector) should be of some benefit to Turkish decision makers in terms of energy planning. It provides information about the impact of past policies, the influence of technical progress, the impacts of changes in consumer behaviour and the effects of changes in economic structure. Furthermore, based on the estimated equation, and different forecast assumptions, it is predicted that Turkish residential electricity demand will be somewhere between 48 and 80 TWh by 2020 compared to 40 TWh in 2008. - Research highlights: → Estimated short run and long run expenditure elasticities of 0.38 and 1.57, respectively. → Estimated short run and long run price elasticities of -0.09 and -0.38, respectively. → Estimated UEDT has increasing (i.e. energy using) and decreasing (i.e. energy saving) periods. → Predicted Turkish residential electricity demand between 48 and 80 TWh in 2020.

  2. Electric retail market options: The customer perspective

    Energy Technology Data Exchange (ETDEWEB)

    Hadley, S.W.; Hillsman, E.L.

    1995-07-01

    This report describes various options that are now available for retail electric customers, or that may become available during the next few years as the electric utility industry restructures. These options include different ways of meeting demand for energy services, different providers of service or points of contact with providers, and different pricing structures for purchased services. Purpose of this document is to examine these options from the customer`s perspective: how might being a retail electric customer in 5--10 years differ from now? Seizing opportunities to reduce cost of electric service is likely to entail working with different service providers; thus, transaction costs are involved. Some of the options considered are speculative. Some transitional options include relocation, customer-built/operated transmission lines, municipalization, self-generation, and long-term contracts with suppliers. All these may change or diminish in a restructured industry. Brokers seem likely to become more common unless restructuring takes the form of mandatory poolcos (wholesale). Some options appear robust, ie, they are likely to become more common regardless of how restructuring is accomplished: increased competition among energy carriers (gas vs electric), real-time pricing, etc. This report identified some of the qualitative differences among the various options. For customers using large amounts of electricity, different alternatives are likely to affect greatly service price, transaction costs, tailoring service to customer preferences, and risks for customer. For retail customers using small amounts of electricity, there may be little difference among the options except service price.

  3. Smart Automation, Customer Experience and Customer Engagement in Electric Vehicles

    Directory of Open Access Journals (Sweden)

    Asad Ullah

    2018-04-01

    Full Text Available A major challenge to cleaner and more sustainable transportation is the lack of adoptability of electric vehicles (EVs by customers. Therefore, most of the vehicles we see on the road use fossil fuel instead of sustainable green energy sources. One way to improve customer acceptance is to market EVs as a socially desirable product, rather than only environmentally friendly. The silver lining to promote is the potential of information and communications technology (ICT features in EVs, which can lead to a deeper connection between the EVs and their users. These engaging technologies can bring customers closer to the company, resulting in generating big data, which can lead to even deeper insights into customer preferences. Because the technology of vehicle connectivity and automation is just taking off, it is important to understand how these technologies in EVs can enhance customer experiences and result in sustainable customer engagement. Unfortunately, this important research area remains neglected. This research, therefore, is focused on building a conceptual framework for understanding the influence of electric vehicle (EV automation and connectivity on customer experience, and ultimately, customer engagement.

  4. Modeling Residential Electricity Consumption Function in Malaysia: Time Series Approach

    OpenAIRE

    L. L. Ivy-Yap; H. A. Bekhet

    2014-01-01

    As the Malaysian residential electricity consumption continued to increase rapidly, effective energy policies, which address factors affecting residential electricity consumption, is urgently needed. This study attempts to investigate the relationship between residential electricity consumption (EC), real disposable income (Y), price of electricity (Pe) and population (Po) in Malaysia for 1978-2011 period. Unlike previous studies on Malaysia, the current study focuses on the residential secto...

  5. Electricity demand for South Korean residential sector

    International Nuclear Information System (INIS)

    Sa'ad, Suleiman

    2009-01-01

    This study estimates the electricity demand function for the residential sector of South Korea with the aim of examining the effects of improved energy efficiency, structural factors and household lifestyles on electricity consumption. In the study, time series data for the period from 1973 to 2007 is used in a structural time series model to estimate the long-term price and income elasticities and annual growth of underlying energy demand trend (UEDT) at the end of the estimation period. The result shows a long-term income elasticity of 1.33 and a long-term price elasticity of -0.27% with -0.93% as the percentage growth of UEDT at the end of the estimation period. This result suggests that, in order to encourage energy efficiency in the residential sector, the government should complement the market based pricing policies with non-market policies such as minimum energy efficiency standards and public enlightenment.

  6. Quebec residential electricity demand: a microeconometric approach

    International Nuclear Information System (INIS)

    Bernard, J.T.; Bolduc, D.; Belanger, D.

    1996-01-01

    An economic analysis of Quebec residential electricity demand was studied by micro-simulation models. These structural models describe all components which lead to decisions upon durable holdings and electric appliance usage. The demand for space and water heating systems was evaluated. Recent price change in favour of energy sources other than electricity were taken into account. Price and income elasticity ratios were found to be low, as expected when estimating short term use. The role played by socio-economic variables on the choice of space-water heating systems and electricity use was also examined. Recent conversions have indicated a trend toward preference by households in favour of natural gas or oil over electricity. 18 refs., 5 tabs., 1 fig

  7. Impact of residential PV adoption on Retail Electricity Rates

    International Nuclear Information System (INIS)

    Cai, Desmond W.H.; Adlakha, Sachin; Low, Steven H.; De Martini, Paul; Mani Chandy, K.

    2013-01-01

    The price of electricity supplied from home rooftop photo voltaic (PV) solar cells has fallen below the retail price of grid electricity in some areas. A number of residential households have an economic incentive to install rooftop PV systems and reduce their purchases of electricity from the grid. A significant portion of the costs incurred by utility companies are fixed costs which must be recovered even as consumption falls. Electricity rates must increase in order for utility companies to recover fixed costs from shrinking sales bases. Increasing rates will, in turn, result in even more economic incentives for customers to adopt rooftop PV. In this paper, we model this feedback between PV adoption and electricity rates and study its impact on future PV penetration and net-metering costs. We find that the most important parameter that determines whether this feedback has an effect is the fraction of customers who adopt PV in any year based solely on the money saved by doing so in that year, independent of the uncertainties of future years. These uncertainties include possible changes in rate structures such as the introduction of connection charges, the possibility of PV prices dropping significantly in the future, possible changes in tax incentives, and confidence in the reliability and maintainability of PV. -- Highlights: •Households who install PV reduce their electricity consumption from the grid. •Electricity rates must increase for utility companies to recover its fixed costs. •However, higher electricity rates give households more incentives to adopt PV. •We find that this feedback has significant impact on PV uptake only in later years. •Utility companies could lose a significant fraction of high consumption customers

  8. Electric Vehicles and the Customers

    DEFF Research Database (Denmark)

    Christensen, Linda

    2011-01-01

    This report is analysing the potential travel behaviour of electric vehicles (EVs) and the need for charging infrastructure which can be derived from the behaviour.......This report is analysing the potential travel behaviour of electric vehicles (EVs) and the need for charging infrastructure which can be derived from the behaviour....

  9. A hybrid society model for simulating residential electricity consumption

    Energy Technology Data Exchange (ETDEWEB)

    Xu, Minjie [School of Electrical Engineering, Beijing Jiaotong University, Beijing (China); State Power Economic Research Institute, Beijing (China); Hu, Zhaoguang [State Power Economic Research Institute, Beijing (China); Wu, Junyong; Zhou, Yuhui [School of Electrical Engineering, Beijing Jiaotong University, Beijing (China)

    2008-12-15

    In this paper, a hybrid social model of econometric model and social influence model is proposed for evaluating the influence of pricing policy and public education policy on residential habit of electricity using in power resources management. And, a hybrid society simulation platform based on the proposed model, called residential electricity consumption multi-agent systems (RECMAS), is designed for simulating residential electricity consumption by multi-agent system. RECMAS is composed of consumer agent, power supplier agent, and policy maker agent. It provides the policy makers with a useful tool to evaluate power price policies and public education campaigns in different scenarios. According to an influenced diffusion mechanism, RECMAS can simulate the residential electricity demand-supply chain and analyze impacts of the factors on residential electricity consumption. Finally, the proposed method is used to simulate urban residential electricity consumption in China. (author)

  10. A hybrid society model for simulating residential electricity consumption

    International Nuclear Information System (INIS)

    Xu, Minjie; Hu, Zhaoguang; Wu, Junyong; Zhou, Yuhui

    2008-01-01

    In this paper, a hybrid social model of econometric model and social influence model is proposed for evaluating the influence of pricing policy and public education policy on residential habit of electricity using in power resources management. And, a hybrid society simulation platform based on the proposed model, called residential electricity consumption multi-agent systems (RECMAS), is designed for simulating residential electricity consumption by multi-agent system. RECMAS is composed of consumer agent, power supplier agent, and policy maker agent. It provides the policy makers with a useful tool to evaluate power price policies and public education campaigns in different scenarios. According to an influenced diffusion mechanism, RECMAS can simulate the residential electricity demand-supply chain and analyze impacts of the factors on residential electricity consumption. Finally, the proposed method is used to simulate urban residential electricity consumption in China. (author)

  11. Using Machine Learning and Data Analysis to Improve Customer Acquisition and Marketing in Residential Solar

    Energy Technology Data Exchange (ETDEWEB)

    Sigrin, Benjamin O [National Renewable Energy Laboratory (NREL), Golden, CO (United States)

    2017-10-18

    High customer acquisition costs remain a persistent challenge in the U.S. residential solar industry. Effective customer acquisition in the residential solar market is increasingly achieved with the help of data analysis and machine learning, whether that means more targeted advertising, understanding customer motivations, or responding to competitors. New research by the National Renewable Energy Laboratory, Sandia National Laboratories, Vanderbilt University, University of Pennsylvania, and the California Center for Sustainable Energy and funded through the U.S. Department of Energy's Solar Energy Evolution and Diffusion (SEEDS) program demonstrates novel computational methods that can help drive down costs in the residential solar industry.

  12. Moving from Outsider to Insider: Peer Status and Partnerships between Electricity Utilities and Residential Consumers

    Science.gov (United States)

    Morris, Peter; Buys, Laurie; Vine, Desley

    2014-01-01

    An electricity demand reduction project based on comprehensive residential consumer engagement was established within an Australian community in 2008. By 2011, both the peak demand and grid supplied electricity consumption had decreased to below pre-intervention levels. This case study research explored the relationship developed between the utility, community and individual consumer from the residential customer perspective through qualitative research of 22 residential households. It is proposed that an energy utility can be highly successful at peak demand reduction by becoming a community member and a peer to residential consumers and developing the necessary trust, access, influence and partnership required to create the responsive environment to change. A peer-community approach could provide policymakers with a pathway for implementing pro-environmental behaviour for low carbon communities, as well as peak demand reduction, thereby addressing government emission targets while limiting the cost of living increases from infrastructure expenditure. PMID:24979234

  13. Moving from outsider to insider: peer status and partnerships between electricity utilities and residential consumers.

    Science.gov (United States)

    Morris, Peter; Buys, Laurie; Vine, Desley

    2014-01-01

    An electricity demand reduction project based on comprehensive residential consumer engagement was established within an Australian community in 2008. By 2011, both the peak demand and grid supplied electricity consumption had decreased to below pre-intervention levels. This case study research explored the relationship developed between the utility, community and individual consumer from the residential customer perspective through qualitative research of 22 residential households. It is proposed that an energy utility can be highly successful at peak demand reduction by becoming a community member and a peer to residential consumers and developing the necessary trust, access, influence and partnership required to create the responsive environment to change. A peer-community approach could provide policymakers with a pathway for implementing pro-environmental behaviour for low carbon communities, as well as peak demand reduction, thereby addressing government emission targets while limiting the cost of living increases from infrastructure expenditure.

  14. Experiences of Vulnerable Residential Customer Subpopulations with Critical Peak Pricing

    Energy Technology Data Exchange (ETDEWEB)

    Cappers, Peter [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Spurlock, C. Anna [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Todd, Annika [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Jin, Ling [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States)

    2017-04-13

    DOE decided to co-fund ten utilities to undertake eleven experimentally-designed Consumer Behavior Studies (CBS) that proposed to examine a wide range of the topics of interest to the electric utility industry. Each chosen utility was to design, implement and evaluate their own study in order to address questions of interest both to itself and to its applicable regulatory authority, whose approval was generally necessary for the study to proceed. The DOE Office of Energy Delivery and Electricity Reliability (OE), however, did set guidelines, both in the FOA and subsequently during the contracting period, for what would constitute an acceptable study under the Grant. To assist in ensuring these guidelines were adhered to, OE requested that LBNL act as project manager for these Consumer Behavior Studies to achieve consistency of experimental design and adherence to data collection and reporting protocols across the ten utilities. As part of its role, LBNL formed technical advisory groups (TAG) to separately assist each of the utilities by providing technical assistance in all aspects of the design, implementation and evaluation of their studies. LBNL was also given a unique opportunity to perform a comprehensive, cross-study analysis that uses the customer-level interval meter and demographic data made available by these utilities due to SGIG-imposed reporting requirements, in order to analyze critical policy issues associated with AMI-enabled rates and control/information technology. LBNL will publish the results of these analyses in a series of research reports, of which this is one, that attempt to address critical policy issues relating to a variety of topics including customer acceptance, retention and load response to time-based rates and various forms of enabling control and information technologies. This report extends the existing empirical literature on the experiences of low-income customers exposed to critical peak pricing, and provides the first glimpses

  15. Challenge: Getting Residential Users to Shift Their Electricity Usage Patterns

    DEFF Research Database (Denmark)

    Brewer, Robert S.; Verdezoto, Nervo; Rasmussen, Mia Kruse

    2015-01-01

    Increased renewable electricity production, coupled with emerging sectors of electricity consumption such as electric vehicles, has led to the desire to shift the times of the day electricity is consumed to better match generation. Different methods have been proposed to shift residential electri...

  16. Residential Customer Enrollment in Time-based Rate and Enabling Technology Programs: Smart Grid Investment Grant Consumer Behavior Study Analysis

    Energy Technology Data Exchange (ETDEWEB)

    Todd, Annika [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Cappers, Peter [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Goldman, Charles [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States)

    2013-05-01

    The U.S. Department of Energy’s (DOE’s) Smart Grid Investment Grant (SGIG) program is working with a subset of the 99 SGIG projects undertaking Consumer Behavior Studies (CBS), which examine the response of mass market consumers (i.e., residential and small commercial customers) to time-varying electricity prices (referred to herein as time-based rate programs) in conjunction with the deployment of advanced metering infrastructure (AMI) and associated technologies. The effort presents an opportunity to advance the electric industry’s understanding of consumer behavior.

  17. Short- and long-run time-of-use price elasticities in Swiss residential electricity demand

    International Nuclear Information System (INIS)

    Filippini, Massimo

    2011-01-01

    This paper presents an empirical analysis on the residential demand for electricity by time-of-day. This analysis has been performed using aggregate data at the city level for 22 Swiss cities for the period 2000-2006. For this purpose, we estimated two log-log demand equations for peak and off-peak electricity consumption using static and dynamic partial adjustment approaches. These demand functions were estimated using several econometric approaches for panel data, for example LSDV and RE for static models, and LSDV and corrected LSDV estimators for dynamic models. The attempt of this empirical analysis has been to highlight some of the characteristics of the Swiss residential electricity demand. The estimated short-run own price elasticities are lower than 1, whereas in the long-run these values are higher than 1. The estimated short-run and long-run cross-price elasticities are positive. This result shows that peak and off-peak electricity are substitutes. In this context, time differentiated prices should provide an economic incentive to customers so that they can modify consumption patterns by reducing peak demand and shifting electricity consumption from peak to off-peak periods. - Highlights: → Empirical analysis on the residential demand for electricity by time-of-day. → Estimators for dynamic panel data. → Peak and off-peak residential electricity are substitutes.

  18. Empowering Customer Choice in Electricity Markets

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2011-07-01

    Timely and effective deployment of demand response could greatly increase power system flexibility, electricity security and market efficiency. Considerable progress has been made in recent years to harness demand response. However, most of this potential remains to be developed. The paper draws from IEA experience to identify barriers to demand response, and possible enablers that can encourage more timely and effective demand response including cost reflective pricing, retail market reform, and improved load control and metering equipment. Governments have a key role to play in developing and implementing the policy, legal, regulatory and market frameworks needed to empower customer choice and accelerate the development and deployment of cost-effective demand response.

  19. The Sensitivity of Residential Electricity Demand in Indonesia

    Directory of Open Access Journals (Sweden)

    Stranti Nastiti Kusumaningrum

    2018-03-01

    Full Text Available Since 2013, the residential electricity price for High VA (Volt-Ampere households has changed due to changes in pricing policies. This paper analyzes the responsiveness of residential electricity demand to the change in electricity prices and income among two different household groups (Low VA and High VA in 2011 and 2014. Using an electricity consumption model and the Quantile Regression method, the results show that residential electricity demand is price and income inelastic. Income elasticity is lower than price elasticity. Furthermore, the effects on price elasticity also found in the Low VA group, whose rate remained stable. At the same time, evidence proves the impact of the change in pricing policy on income elasticity remains unclear. This result implies that the government has to be more careful in regulating electricity prices for the low VA group, while maintaining economic stability.DOI: 10.15408/sjie.v7i2.6048

  20. The performance of residential micro-cogeneration coupled with thermal and electrical storage

    Science.gov (United States)

    Kopf, John

    Over 80% of residential secondary energy consumption in Canada and Ontario is used for space and water heating. The peak electricity demands resulting from residential energy consumption increase the reliance on fossil-fuel generation stations. Distributed energy resources can help to decrease the reliance on central generation stations. Presently, distributed energy resources such as solar photovoltaic, wind and bio-mass generation are subsidized in Ontario. Micro-cogeneration is an emerging technology that can be implemented as a distributed energy resource within residential or commercial buildings. Micro-cogeneration has the potential to reduce a building's energy consumption by simultaneously generating thermal and electrical power on-site. The coupling of a micro-cogeneration device with electrical storage can improve the system's ability to reduce peak electricity demands. The performance potential of micro-cogeneration devices has yet to be fully realized. This research addresses the performance of a residential micro-cogeneration device and it's ability to meet peak occupant electrical loads when coupled with electrical storage. An integrated building energy model was developed of a residential micro-cogeneration system: the house, the micro-cogeneration device, all balance of plant and space heating components, a thermal storage device, an electrical storage device, as well as the occupant electrical and hot water demands. This model simulated the performance of a micro-cogeneration device coupled to an electrical storage system within a Canadian household. A customized controller was created in ESP-r to examine the impact of various system control strategies. The economic performance of the system was assessed from the perspective of a local energy distribution company and an end-user under hypothetical electricity export purchase price scenarios. It was found that with certain control strategies the micro-cogeneration system was able to improve the

  1. Customer baseline load models for residential sector in a smart-grid environment

    Directory of Open Access Journals (Sweden)

    R. Sharifi

    2016-11-01

    In this paper, a new method is presented for the calculation of CBL for customers in residential sector in the context of a smart grid, considering the impact of weather changes. The results clearly show the high impact of changes in weather conditions on the calculation of CBL, and also show the extent of effect of buildings’ improved insulation on this parameter. It is also indicated that implementing DR programs can increase the willingness of customers in residential sector to improve the insulations of their buildings.

  2. Exploring utility organization electricity generation, residential electricity consumption, and energy efficiency: A climatic approach

    International Nuclear Information System (INIS)

    Craig, Christopher A.; Feng, Song

    2017-01-01

    Highlights: • Study examined impact of electricity fuel sources and consumption on emissions. • 97.2% of variability in emissions explained by coal and residential electricity use. • Increasing cooling degree days significantly related to increased electricity use. • Effectiveness of state-level energy efficiency programs showed mixed results. - Abstract: This study examined the impact of electricity generation by fuel source type and electricity consumption on carbon emissions to assess the role of climatic variability and energy efficiency (EE) in the United States. Despite high levels of greenhouse gas emissions, residential electricity consumption continues to increase in the United States and fossil fuels are the primary fuel source of electricity generation. 97.2% of the variability in carbon emissions in the electricity industry was explained by electricity generation from coal and residential electricity consumption. The relationships between residential electricity consumption, short-term climatic variability, long-term climatic trends, short-term reduction in electricity from EE programs, and long-term trends in EE programs was examined. This is the first study of its nature to examine these relationships across the 48 contiguous United States. Inter-year and long-term trends in cooling degree days, or days above a baseline temperature, were the primary climatic drivers of residential electricity consumption. Cooling degree days increased across the majority of the United States during the study period, and shared a positive relationship with residential electricity consumption when findings were significant. The majority of electricity reduction from EE programs was negatively related to residential electricity consumption where findings were significant. However, the trend across the majority of states was a decrease in electricity reduction from EE while residential electricity consumption increased. States that successfully reduced consumption

  3. Estimated Value of Service Reliability for Electric Utility Customers in the United States

    Energy Technology Data Exchange (ETDEWEB)

    Sullivan, M.J.; Mercurio, Matthew; Schellenberg, Josh

    2009-06-01

    Information on the value of reliable electricity service can be used to assess the economic efficiency of investments in generation, transmission and distribution systems, to strategically target investments to customer segments that receive the most benefit from system improvements, and to numerically quantify the risk associated with different operating, planning and investment strategies. This paper summarizes research designed to provide estimates of the value of service reliability for electricity customers in the US. These estimates were obtained by analyzing the results from 28 customer value of service reliability studies conducted by 10 major US electric utilities over the 16 year period from 1989 to 2005. Because these studies used nearly identical interruption cost estimation or willingness-to-pay/accept methods it was possible to integrate their results into a single meta-database describing the value of electric service reliability observed in all of them. Once the datasets from the various studies were combined, a two-part regression model was used to estimate customer damage functions that can be generally applied to calculate customer interruption costs per event by season, time of day, day of week, and geographical regions within the US for industrial, commercial, and residential customers. Estimated interruption costs for different types of customers and of different duration are provided. Finally, additional research and development designed to expand the usefulness of this powerful database and analysis are suggested.

  4. Electricity: Residential Wiring. Secondary Schools. Curriculum Guide.

    Science.gov (United States)

    Trust Territory of the Pacific Islands Dept. of Education, Saipan.

    This curriculum guide on residential wiring for secondary students is one of six developed for inservice teachers at Marianas High School in Saipan. The guide provides the rationale, description, goals, and objectives of the program; the program of studies and performance objectives by levels; samples of lesson plans for effective delivery of…

  5. Estimating elasticity for residential electricity demand in China.

    Science.gov (United States)

    Shi, G; Zheng, X; Song, F

    2012-01-01

    Residential demand for electricity is estimated for China using a unique household level dataset. Household electricity demand is specified as a function of local electricity price, household income, and a number of social-economic variables at household level. We find that the residential demand for electricity responds rather sensitively to its own price in China, which implies that there is significant potential to use the price instrument to conserve electricity consumption. Electricity elasticities across different heterogeneous household groups (e.g., rich versus poor and rural versus urban) are also estimated. The results show that the high income group is more price elastic than the low income group, while rural families are more price elastic than urban families. These results have important policy implications for designing an increasing block tariff.

  6. Estimating Response to Price Signals in Residential Electricity Consumption

    OpenAIRE

    Huang, Yizhang

    2013-01-01

    Based on a previous empirical study of the effect of a residential demand response program in Sala, Sweden, this project  investigated the economic consequences of consumer behaviour change after a demand-based time of use distribution tariff was employed. The economic consequences of consumers were proven to be disadvantageous in terms of unit electricity price. Consumers could achieve more electricity bill saving through stabilising their electricity consumption during peak hours, and this ...

  7. Managing customer loyalty in liberalized residential energy markets: the impact of energy branding

    International Nuclear Information System (INIS)

    Hartmann, P.; Ibanez, V.A.

    2007-01-01

    In numerous recently deregulated energy markets, utilities previously operating in monopolistic environments are now focusing on customer satisfaction and loyalty. In this study, a conceptual framework is proposed that analyses the effects of brand associations and perceived switching costs on customer satisfaction and loyalty in residential energy markets. Several brand associations relevant to energy branding are identified: perceived technical service quality and service process quality, perception of value-added services, environmental and social commitment of the company, brand trust, price perceptions and brand associations related to the corporate attributes 'innovative and dynamic'. Subsequently, the proposed model is tested in the scope of a representative survey of Spanish residential energy customers. Results indicate that customer satisfaction, brand trust and perceived switching costs are positively related to customer loyalty and that brand trust exerts a stronger influence on customer loyalty than satisfaction and switching costs. Findings also show significant effects of the perception of service process quality and environmental and social commitment on loyalty via customer satisfaction. Implications for energy brand managers and regulators are discussed. [Author

  8. Managing customer loyalty in liberalized residential energy markets: The impact of energy branding

    International Nuclear Information System (INIS)

    Hartmann, Patrick; Apaolaza Ibanez, Vanessa

    2007-01-01

    In numerous recently deregulated energy markets, utilities previously operating in monopolistic environments are now focusing on customer satisfaction and loyalty. In this study, a conceptual framework is proposed that analyses the effects of brand associations and perceived switching costs on customer satisfaction and loyalty in residential energy markets. Several brand associations relevant to energy branding are identified: perceived technical service quality and service process quality, perception of value-added services, environmental and social commitment of the company, brand trust, price perceptions and brand associations related to the corporate attributes 'innovative and dynamic'. Subsequently, the proposed model is tested in the scope of a representative survey of Spanish residential energy customers. Results indicate that customer satisfaction, brand trust and perceived switching costs are positively related to customer loyalty and that brand trust exerts a stronger influence on customer loyalty than satisfaction and switching costs. Findings also show significant effects of the perception of service process quality and environmental and social commitment on loyalty via customer satisfaction. Implications for energy brand managers and regulators are discussed

  9. Managing customer loyalty in liberalized residential energy markets: the impact of energy branding

    Energy Technology Data Exchange (ETDEWEB)

    Hartmann, P.; Ibanez, V.A. [University of the Basque Country, Bilbao (Spain). Facultad de Ciencias Economicas y Empresariales

    2007-04-15

    In numerous recently deregulated energy markets, utilities previously operating in monopolistic environments are now focusing on customer satisfaction and loyalty. In this study, a conceptual framework is proposed that analyses the effects of brand associations and perceived switching costs on customer satisfaction and loyalty in residential energy markets. Several brand associations relevant to energy branding are identified: perceived technical service quality and service process quality, perception of value-added services, environmental and social commitment of the company, brand trust, price perceptions and brand associations related to the corporate attributes 'innovative and dynamic'. Subsequently, the proposed model is tested in the scope of a representative survey of Spanish residential energy customers. Results indicate that customer satisfaction, brand trust and perceived switching costs are positively related to customer loyalty and that brand trust exerts a stronger influence on customer loyalty than satisfaction and switching costs. Findings also show significant effects of the perception of service process quality and environmental and social commitment on loyalty via customer satisfaction. Implications for energy brand managers and regulators are discussed. [Author].

  10. Modelling residential electricity demand in the GCC countries

    International Nuclear Information System (INIS)

    Atalla, Tarek N.; Hunt, Lester C.

    2016-01-01

    This paper aims at understanding the drivers of residential electricity demand in the Gulf Cooperation Council countries by applying the structural time series model. In addition to the economic variables of GDP and real electricity prices, the model accounts for population, weather, and a stochastic underlying energy demand trend as a proxy for efficiency and human behaviour. The resulting income and price elasticities are informative for policy makers given the paucity of previous estimates for a region with particular political structures and economies subject to large shocks. In particular, the estimates allow for a sound assessment of the impact of energy-related policies suggesting that if policy makers in the region wish to curtail future residential electricity consumption they would need to improve the efficiency of appliances and increase energy using awareness of consumers, possibly by education and marketing campaigns. Moreover, even if prices were raised the impact on curbing residential electricity growth in the region is likely to be very small given the low estimated price elasticities—unless, that is, prices were raised so high that expenditure on electricity becomes such a large proportion of income that the price elasticities increase (in absolute terms). - Highlights: • Residential electricity demand for Bahrain, Kuwait, Oman, and Saudi Arabia • Estimated residential electricity demand relationships using STSM/UEDT approach • LR income and price elasticities from 0.43 to 0.71 and − 0.16 to zero respectively • Impact CDD elasticities from 0.2 to 0.7 • Estimated UEDTs suggest exogenous electricity using behaviour.

  11. The impact of rate design and net metering on the bill savings from distributed PV for residential customers in California

    International Nuclear Information System (INIS)

    Darghouth, Naim R.; Barbose, Galen; Wiser, Ryan

    2011-01-01

    Net metering has become a widespread mechanism in the U.S. for supporting customer adoption of distributed photovoltaics (PV), but has faced challenges as PV installations grow to a larger share of generation in a number of states. This paper examines the value of the bill savings that customers receive under net metering, and the associated role of retail rate design, based on a sample of approximately two hundred residential customers of California's two largest electric utilities. We find that the bill savings per kWh of PV electricity generated varies by more than a factor of four across the customers in the sample, which is largely attributable to the inclining block structure of the utilities' residential retail rates. We also compare the bill savings under net metering to that received under three potential alternative compensation mechanisms, based on California's Market Price Referent (MPR). We find that net metering provides significantly greater bill savings than a full MPR-based feed-in tariff, but only modestly greater savings than alternative mechanisms under which hourly or monthly net excess generation is compensated at the MPR rate. - Highlights: → We examine the value of bill savings under net metering to PV owners in California. → Bill savings per kWh of PV generation varies by a factor of four with net metering. The variation is attributable to rate design, the unique inclining block structure. → The median value of bill savings is reduced by 40-67% with MPR feed-in tariff. → The median value of bill savings is reduced by 6-12% with hourly netting.

  12. Bulgarian electricity market and the large-scale industrial customers

    International Nuclear Information System (INIS)

    Popov, P.; Kanev, K.; Dyankov, M.; Minkov, N.

    2003-01-01

    The paper focuses on a brief overview of the Bulgarian Electricity Market Design and steps toward its development, as well as on preliminary analyses for market opening and influence of large industrial customers to system and market operation. (author)

  13. Charging Schedule for Electric Vehicles in Danish Residential Distribution Grids

    DEFF Research Database (Denmark)

    Pillai, Jayakrishnan Radhakrishna; Huang, Shaojun; Bak-Jensen, Birgitte

    2015-01-01

    , the vehicle owner, vehicle fleet operator and other parties involved in the process could economically benefit from the process. This paper investigates an optimal EV charging plan in Danish residential distribution grids in view of supporting high volumes of wind power in electricity grids. The results...... energy sources like wind in power systems. The EV batteries could be used to charge during periods of excess electricity production from wind power and reduce the charging rate or discharge on deficit of power in the grid, supporting system stability and reliability. By providing such grid services......The prospects of Electric Vehicles (EVs) in providing clean transportation and supporting renewable electricity is widely discussed in sustainable energy forums worldwide. The battery storage of EVs could be used to address the variability and unpredictability of electricity produced from renewable...

  14. Reforming residential electricity tariff in China: Block tariffs pricing approach

    International Nuclear Information System (INIS)

    Sun, Chuanwang; Lin, Boqiang

    2013-01-01

    The Chinese households that make up approximately a quarter of world households are facing a residential power tariff reform in which a rising block tariff structure will be implemented, and this tariff mechanism is widely used around the world. The basic principle of the structure is to assign a higher price for higher income consumers with low price elasticity of power demand. To capture the non-linear effects of price and income on elasticities, we set up a translog demand model. The empirical findings indicate that the higher income consumers are less sensitive than those with lower income to price changes. We further put forward three proposals of Chinese residential electricity tariffs. Compared to a flat tariff, the reasonable block tariff structure generates more efficient allocation of cross-subsidies, better incentives for raising the efficiency of electricity usage and reducing emissions from power generation, which also supports the living standards of low income households. - Highlights: • We design a rising block tariff structure of residential electricity in China. • We set up a translog demand model to find the non-linear effects on elasticities. • The higher income groups are less sensitive to price changes. • Block tariff structure generates more efficient allocation of cross-subsidies. • Block tariff structure supports the living standards of low income households

  15. Did residential electricity rates fall after retail competition? A dynamic panel analysis

    International Nuclear Information System (INIS)

    Swadley, Adam; Yücel, Mine

    2011-01-01

    A key selling point for the restructuring of electricity markets was the promise of lower prices. There is not much consensus in earlier studies on the effects of electricity deregulation in the U.S., particularly for residential customers. Part of the reason for not finding a consistent link with deregulation and lower prices was that the removal of transitional price caps led to higher prices. In addition, the timing of the removal of price caps coincided with rising fuel prices, which were passed on to consumers in a competitive market. Using a dynamic panel model, we analyze the effect of participation rates, fuel costs, market size, a rate cap and switch to competition for 16 states and the District of Columbia. We find that an increase in participation rates, price controls, a larger market, and high shares of hydro in electricity generation lower retail prices, while increases in natural gas and coal prices increase rates. We also find that retail competition makes the market more efficient by lowering the markup of retail prices over wholesale costs. The effects of a competitive retail electricity market are mixed across states, but generally appear to lower prices in states with high participation rates. - Highlights: ► We analyze the effects of retail competition in electricity markets on residential retail prices. ► Analysis carried out using a dynamic panel model; monthly data for 17 U.S. states. ► More customer participation and larger market lead to lower prices. ► Higher fuel costs increase retail prices, but with a lag. ► Retail competition leads to a more efficient electricity market.

  16. Electricity and gas conference - a customer's perspective

    International Nuclear Information System (INIS)

    Timmons, P.S.

    1997-01-01

    Sterling Pulp Chemicals (SPC) is one of only a few companies in the world supplying both technology and chemicals for pulp bleaching. The company's electricity consumption represents more than 60 per cent of operating costs. The company regards energy as a commodity and considers electricity and gas as interchangeable energy sources. The deregulation of electrical markets in North America is following the trend set in the gas industry. SPC, as all other companies, is interested in having both gas and electricity delivered at lower costs. Options available to industrial consumers such as self-generation, purchase of either electricity or gas, use of financial instruments, etc., were explored. It was suggested that as a nation we must move quickly towards lower energy costs, with definite goals and timetables, to avoid having changes forced upon us by by external forces

  17. Hopfield-K-Means clustering algorithm: A proposal for the segmentation of electricity customers

    International Nuclear Information System (INIS)

    Lopez, Jose J.; Aguado, Jose A.; Martin, F.; Munoz, F.; Rodriguez, A.; Ruiz, Jose E.

    2011-01-01

    Customer classification aims at providing electric utilities with a volume of information to enable them to establish different types of tariffs. Several methods have been used to segment electricity customers, including, among others, the hierarchical clustering, Modified Follow the Leader and K-Means methods. These, however, entail problems with the pre-allocation of the number of clusters (Follow the Leader), randomness of the solution (K-Means) and improvement of the solution obtained (hierarchical algorithm). Another segmentation method used is Hopfield's autonomous recurrent neural network, although the solution obtained only guarantees that it is a local minimum. In this paper, we present the Hopfield-K-Means algorithm in order to overcome these limitations. This approach eliminates the randomness of the initial solution provided by K-Means based algorithms and it moves closer to the global optimun. The proposed algorithm is also compared against other customer segmentation and characterization techniques, on the basis of relative validation indexes. Finally, the results obtained by this algorithm with a set of 230 electricity customers (residential, industrial and administrative) are presented. (author)

  18. Updated Value of Service Reliability Estimates for Electric Utility Customers in the United States

    Energy Technology Data Exchange (ETDEWEB)

    Sullivan, Michael [Nexant Inc., Burlington, MA (United States); Schellenberg, Josh [Nexant Inc., Burlington, MA (United States); Blundell, Marshall [Nexant Inc., Burlington, MA (United States)

    2015-01-01

    This report updates the 2009 meta-analysis that provides estimates of the value of service reliability for electricity customers in the United States (U.S.). The meta-dataset now includes 34 different datasets from surveys fielded by 10 different utility companies between 1989 and 2012. Because these studies used nearly identical interruption cost estimation or willingness-to-pay/accept methods, it was possible to integrate their results into a single meta-dataset describing the value of electric service reliability observed in all of them. Once the datasets from the various studies were combined, a two-part regression model was used to estimate customer damage functions that can be generally applied to calculate customer interruption costs per event by season, time of day, day of week, and geographical regions within the U.S. for industrial, commercial, and residential customers. This report focuses on the backwards stepwise selection process that was used to develop the final revised model for all customer classes. Across customer classes, the revised customer interruption cost model has improved significantly because it incorporates more data and does not include the many extraneous variables that were in the original specification from the 2009 meta-analysis. The backwards stepwise selection process led to a more parsimonious model that only included key variables, while still achieving comparable out-of-sample predictive performance. In turn, users of interruption cost estimation tools such as the Interruption Cost Estimate (ICE) Calculator will have less customer characteristics information to provide and the associated inputs page will be far less cumbersome. The upcoming new version of the ICE Calculator is anticipated to be released in 2015.

  19. Assessing incentive contracts for reducing residential electricity consumption: new experimental methods for new results

    International Nuclear Information System (INIS)

    Frachet, Laure

    2013-01-01

    Facing economic, political and environmental stakes, electricity providers are nowadays developing incentive tools, in order to reduce consumer's demand, particularly during peak demand periods. For residential customers, these tools can be tariffs (dynamic pricing of time-of-use tariffs), or informative devices or services (feedbacks on historical or real-time consumption, given on various media). They might go along with automation systems that can help cutting of some electric devices when needed. In order to evaluate the capacity of these settings among their customers, electricity utilities are developing quite a few studies, which are mainly field experiment often called pilots. During these pilots, demand response tools are implemented on a population sample. These long and expensive studies lid to quantitative and qualitative analysis. We have compiled about 40 of them and extract from this survey some generalizable teachings. We have shown what these results were and highlighted pilot programs' methodological limits. In order to propose a substitute to these heavy experimentations, we assessed the capacity or experimental economics. This relatively new discipline's objective is to evaluation the efficiency of institutions, like markets, but also to study what animate economic agents' behaviour, e.g. preferences, beliefs, cognitive biases, willingness to pay... We were also able to elaborate an experimental protocol dedicated to the evaluation of some demand response contracts' acceptability. The results collected during 14 experimental sessions gave us some innovative clues and insight on these contracts acceptability. But, beyond these results, we have demonstrated that even if experimental economics can't obviously be a substitute for field experiments, it can represent an interesting exploratory methodology. To sum up the experimental economics can take part of residential customers' behaviour understanding, performing

  20. Reducing greenhouse gas emissions by inducing energy conservation and distributed generation from elimination of electric utility customer charges

    International Nuclear Information System (INIS)

    Pearce, Joshua M.; Harris, Paul J.

    2007-01-01

    This paper quantifies the increased greenhouse gas emissions and negative effect on energy conservation (or 'efficiency penalty') due to electric rate structures that employ an unavoidable customer charge. First, the extent of customer charges was determined from a nationwide survey of US electric tariffs. To eliminate the customer charge nationally while maintaining a fixed sum for electric companies for a given amount of electricity, an increase of 7.12% in the residential electrical rate was found to be necessary. If enacted, this increase in the electric rate would result in a 6.4% reduction in overall electricity consumption, conserving 73 billion kW h, eliminating 44.3 million metric tons of carbon dioxide, and saving the entire US residential sector over $8 billion per year. As shown here, these reductions would come from increased avoidable costs, thus leveraging an increased rate of return on investments in energy efficiency, energy conservation behavior, distributed energy generation, and fuel choices. Finally, limitations of this study and analysis are discussed and conclusions are drawn for proposed energy policy changes

  1. Accelerating residential PV expansion: supply analysis for competitive electricity markets

    International Nuclear Information System (INIS)

    Payne, Adam; Williams, Robert H.; Duke, Richard

    2001-01-01

    Photovoltaic (PV) technology is now sufficiently advanced that market support mechanisms such as net metering plus a renewable portfolio standard (RPS) could induce rapid PV market growth in grid-connected applications. With such support mechanisms, markets would be sufficiently large that manufacturers could profitably build and operate 100 MW p /yr PV module factories, and electricity costs for residential rooftop PV systems would compare favorably with residential electricity prices in certain areas (e.g., California and the greater New York region in the US). This prospect is illustrated by economic and market analyses for one promising technology (amorphous silicon thin-film PV) from the perspectives of both module manufacturers and buyers of new homes with rooftop PV systems. With public policies that reflect the distributed and environmental benefits offered by PV-and that can sustain domestic PV market demand growth at three times the historical growth rate for a period of the order of two decades - PV could provide 3% of total US electricity supply by 2025. (Author)

  2. Integration of Solar Photovoltaics and Electric Vehicles in Residential Grids

    DEFF Research Database (Denmark)

    Pillai, Jayakrishnan Radhakrishna; Huang, Shaojun; Bak-Jensen, Birgitte

    2013-01-01

    In the last few years, there is an increased penetration of solar photovoltaic (SPV) units in low voltage (LV) distribution grids. Also electric vehicles (EVs) are introduced to these LV networks. This has caused the distribution networks to be more active and complex as these local generation...... and load units are characterised by unpredictable and diverse operating characteristics. This paper analyses the combined effect of SPVs and EVs in LV Danish residential grids. The EVs charging needs based on typical driving patterns of passenger cars and SPV power profiles during winter/summer days...

  3. Uncertainties in the Value of Bill Savings from Behind-the-Meter, Residential Photovoltaic Systems: The Roles of Electricity Market Conditions, Retail Rate Design, and Net Metering

    OpenAIRE

    Darghouth, Naim Richard

    2013-01-01

    Net metering has become a widespread policy mechanism in the U.S. for supporting customer adoption of distributed photovoltaics (PV), allowing customers with PV systems to reduce their electric bills by offsetting their consumption with PV generation, independent of the timing of the generation relative to consumption. Although net metering is one of the principal drivers for the residential PV market in the U.S., the academic literature on this policy has been sparse and this dissertation co...

  4. Evolution of residential electricity demand by end-use in Quebec 1979-1989: A conditional demand analysis

    International Nuclear Information System (INIS)

    Lafrance, G.; Perron, D.

    1994-01-01

    Some of the main conclusions are presented from a temporal analysis of three large-scale electricity demand surveys (1979, 1984, and 1989) for the Quebec residential sector. A regression method called conditional demand analysis was used. The study allows a number of conclusions about certain electricity consumption trends by end-uses from 1979 to 1989 by household type and by vintage category. For example, the results indicate that decreasing electricity consumption between 1979 and 1984 for a typical dwelling equipped with electric space heating was mainly related to a large decline in net heating consumption. Overall, the results suggest that some permanent energy savings have been realized by a typical household equipped with an electric heating system due to improvements in standards and changes in customer behavior. These energy savings were partly offset by increased electricity consumption from the purchase of new appliances and an increase in the demand for hot water. 7 refs., 1 fig., 8 tabs

  5. A framework and review of customer outage costs: Integration and analysis of electric utility outage cost surveys

    Energy Technology Data Exchange (ETDEWEB)

    Lawton, Leora; Sullivan, Michael; Van Liere, Kent; Katz, Aaron; Eto, Joseph

    2003-11-01

    A clear understanding of the monetary value that customers place on reliability and the factors that give rise to higher and lower values is an essential tool in determining investment in the grid. The recent National Transmission Grid Study recognizes the need for this information as one of growing importance for both public and private decision makers. In response, the U.S. Department of Energy has undertaken this study, as a first step toward addressing the current absence of consistent data needed to support better estimates of the economic value of electricity reliability. Twenty-four studies, conducted by eight electric utilities between 1989 and 2002 representing residential and commercial/industrial (small, medium and large) customer groups, were chosen for analysis. The studies cover virtually all of the Southeast, most of the western United States, including California, rural Washington and Oregon, and the Midwest south and east of Chicago. All variables were standardized to a consistent metric and dollar amounts were adjusted to the 2002 CPI. The data were then incorporated into a meta-database in which each outage scenario (e.g., the lost of electric service for one hour on a weekday summer afternoon) is treated as an independent case or record both to permit comparisons between outage characteristics and to increase the statistical power of analysis results. Unadjusted average outage costs and Tobit models that estimate customer damage functions are presented. The customer damage functions express customer outage costs for a given outage scenario and customer class as a function of location, time of day, consumption, and business type. One can use the damage functions to calculate outage costs for specific customer types. For example, using the customer damage functions, the cost experienced by an ''average'' customer resulting from a 1 hour summer afternoon outage is estimated to be approximately $3 for a residential customer, $1

  6. Determining the Effects on Residential Electricity Prices and Carbon Emissions of Electricity Market Restructuring in Alberta

    Science.gov (United States)

    Jahangir, Junaid Bin

    When electricity restructuring initiatives were introduced in Alberta, and finalized with the institution of retail electricity market competition in 2001, it was argued that the changes would deliver lower electricity prices to residential consumers. However, residential electricity prices in Alberta increased dramatically in 2001, and have never returned to their pre-restructuring levels. Proponents of restructuring argue that electricity prices would have been even higher under continued regulation, citing the effect of considerably higher natural gas prices and the roles of other variables. However, many Alberta residential electricity consumers tend to attribute their higher electricity prices to factors such as market power and manipulation associated with restructuring. Since the effects of restructuring on electricity prices cannot be evaluated by simply comparing prices before and after it occurred, the main objective of this thesis is to determine what electricity prices would have been under continued regulation, and to compare them with what was actually observed. To determine these counterfactual electricity prices, a structural model of the determinants of Alberta residential electricity prices is developed, estimated for the prerestructuring period, and used to forecast (counterfactual) prices in the postrestructuring period. However, in forming these forecasts it is necessary to separately account for changes in explanatory variables that could be viewed as occurring due to the restructuring (endogenous) from those changes that would Since the effects of restructuring on electricity prices cannot be evaluated by simply comparing prices before and after it occurred, the main objective of this thesis is to determine what electricity prices would have been under continued regulation, and to compare them with what was actually observed. To determine these counterfactual electricity prices, a structural model of the determinants of Alberta residential

  7. Customized electric power storage device for inclusion in a microgrid

    Science.gov (United States)

    Goldsmith, Steven Y.; Wilson, David; Robinett, III, Rush D.

    2017-08-01

    An electric power storage device included in a microgrid is described herein. The electric power storage device has at least one of a charge rate, a discharge rate, or a power retention capacity that has been customized for the microgrid. The at least one of the charge rate, the discharge rate, or the power retention capacity of the electric power storage device is computed based at least in part upon specified power source parameters in the microgrid and specified load parameters in the microgrid.

  8. The analysis of Taiwan's residential electricity demand under the electricity tariff policy

    Science.gov (United States)

    Chen, Po-Jui

    In October 2013, the Taiwan Power Company (Taipower), the monopolized state utility service in Taiwan, implemented an electricity tariff adjustment policy to reduce residential electricity demand. Using bi-monthly billing data from 6,932 electricity consumers, this study examine how consumers respond to an increase in electricity prices. This study employs an empirical approach that takes advantage of quasi-random variation over a period of time when household bills were affected by a change in electricity price. The study found that this price increase caused a 1.78% decline in residential electricity consumption, implying a price elasticity of -0.19 for summer-season months and -0.15 for non-summer-season months. The demand for electricity is therefore relatively inelastic, likely because it is hard for people to change their electricity consumption behavior in the short-term. The results of this study highlight that demand-side management cannot be the only lever used to address Taiwan's forecasted decrease in electricity supply.

  9. Electricity Customer Clustering Following Experts’ Principle for Demand Response Applications

    Directory of Open Access Journals (Sweden)

    Jimyung Kang

    2015-10-01

    Full Text Available The clustering of electricity customers might have an effective meaning if, and only if, it is verified by domain experts. Most of the previous studies on customer clustering, however, do not consider real applications, but only the structure of clusters. Therefore, there is no guarantee that the clustering results are applicable to real domains. In other words, the results might not coincide with those of domain experts. In this paper, we focus on formulating clusters that are applicable to real applications based on domain expert knowledge. More specifically, we try to define a distance between customers that generates clusters that are applicable to demand response applications. First, the k-sliding distance, which is a new distance between two electricity customers, is proposed for customer clustering. The effect of k-sliding distance is verified by expert knowledge. Second, a genetic programming framework is proposed to automatically determine a more improved distance measure. The distance measure generated by our framework can be considered as a reflection of the clustering principles of domain experts. The results of the genetic programming demonstrate the possibility of deriving clustering principles.

  10. Reducing Gridlock on the Grid: Utility Trends in Managing Peak Electric Load through Residential Demand Response

    Science.gov (United States)

    McDonald, Betsy

    Utilities across the United States are piloting residential demand response programs to help manage peak electric demand. Using publicly available program evaluations, this thesis analyzes nine such programs to uncover and synthesize the range of program offerings, goals, enrollment strategies, and customer experiences. This review reveals that program participation, components, and results differ based on a variety of factors, including geographic characteristics, program goals, and implementation strategies. The diversity of program designs and evaluation findings suggests an underlying tension between the need to generate cost-effective program impacts and the desire to increase accessibility so that program benefits are not exclusive to certain segments of the population. For more significant and impactful engagement, program goals may need to shift. State level policy support could help shift program goals toward increasing program accessibility. Future research should explore creative strategies that target existing barriers and allow for more inclusive deployment.

  11. Accelerating residential PV expansion: demand analysis for competitive electricity markets

    International Nuclear Information System (INIS)

    Duke, Richard; Williams, Robert; Payne, Adam

    2005-01-01

    This article quantifies the potential market for grid-connected, residential photovoltaic (PV) electricity integrated into new homes built in the US. It complements an earlier supply-side analysis by the authors that demonstrates the potential to reduce PV module prices below $1.5/W p by scaling up existing thin-film technology in 100 MW p /yr manufacturing facilities. The present article demonstrates that, at that price, PV modules may be cost effective in 125,000 new home installations per year (0.5 GW p /yr). While this market is large enough to support multiple scaled up thin-film PV factories, inefficient energy pricing and demand-side market failures will inhibit prospective PV consumers without strong public policy support. Net metering rules, already implemented in many states to encourage PV market launch, represent a crude but reasonable surrogate for efficient electricity pricing mechanisms that may ultimately emerge to internalize the externality benefits of PV. These public benefits include reduced air pollution damages (estimated costs of damage to human health from fossil fuel power plants are presented in Appendix A), deferral of transmission and distribution capital expenditures, reduced exposure to fossil fuel price risks, and increased electricity system reliability for end users. Thus, net metering for PV ought to be implemented as broadly as possible and sustained until efficient pricing is in place. Complementary PV 'buydowns' (e.g., a renewable portfolio standard with a specific PV requirement) are needed to jumpstart regional PV markets

  12. Customer Strategies for Responding to Day-Ahead Market HourlyElectricity Pricing

    Energy Technology Data Exchange (ETDEWEB)

    Goldman, Chuck; Hopper, Nicole; Bharvirkar, Ranjit; Neenan,Bernie; Boisvert, Dick; Cappers, Peter; Pratt, Donna; Butkins, Kim

    2005-08-25

    Real-time pricing (RTP) has been advocated as an economically efficient means to send price signals to customers to promote demand response (DR) (Borenstein 2002, Borenstein 2005, Ruff 2002). However, limited information exists that can be used to judge how effectively RTP actually induces DR, particularly in the context of restructured electricity markets. This report describes the second phase of a study of how large, non-residential customers' adapted to default-service day-ahead hourly pricing. The customers are located in upstate New York and served under Niagara Mohawk, A National Grid Company (NMPC)'s SC-3A rate class. The SC-3A tariff is a type of RTP that provides firm, day-ahead notice of hourly varying prices indexed to New York Independent System Operator (NYISO) day-ahead market prices. The study was funded by the California Energy Commission (CEC)'s PIER program through the Demand Response Research Center (DRRC). NMPC's is the first and longest-running default-service RTP tariff implemented in the context of retail competition. The mix of NMPC's large customers exposed to day-ahead hourly prices is roughly 30% industrial, 25% commercial and 45% institutional. They have faced periods of high prices during the study period (2000-2004), thereby providing an opportunity to assess their response to volatile hourly prices. The nature of the SC-3A default service attracted competitive retailers offering a wide array of pricing and hedging options, and customers could also participate in demand response programs implemented by NYISO. The first phase of this study examined SC-3A customers' satisfaction, hedging choices and price response through in-depth customer market research and a Constant Elasticity of Substitution (CES) demand model (Goldman et al. 2004). This second phase was undertaken to answer questions that remained unresolved and to quantify price response to a higher level of granularity. We accomplished these

  13. The opening of electricity and gas markets to residential customers. Annual barometer - First wave. December 2007; L'ouverture des marches de l'electricite et du gaz naturel pour les clients residentiels. Barometre annuel - vague 1. Decembre 2007

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2007-07-01

    Since July 1, 2007, French residential customers can freely chose their energy supplier. A quantitative inquiry has been carried out by LH2 on behalf of the French Energy Regulatory Commission (CRE) on a sample of 1501 households representative of the overall French households. The aim of this barometer is to answer the following questions: what is the level of knowledge and information of individuals about the opening of energy markets and the new regulation in force? How do they perceive this opening? What is their behaviour in front of the opening of markets to competition? Four years after the full opening of energy markets, this first inquiry has permitted to draw up a first status of the knowledge, behaviour and opinion of individuals with respect to the opening of these markets. (J.S.)

  14. Systems Modelling of the Socio-Technical Aspects of Residential Electricity Use and Network Peak Demand.

    Science.gov (United States)

    Lewis, Jim; Mengersen, Kerrie; Buys, Laurie; Vine, Desley; Bell, John; Morris, Peter; Ledwich, Gerard

    2015-01-01

    Provision of network infrastructure to meet rising network peak demand is increasing the cost of electricity. Addressing this demand is a major imperative for Australian electricity agencies. The network peak demand model reported in this paper provides a quantified decision support tool and a means of understanding the key influences and impacts on network peak demand. An investigation of the system factors impacting residential consumers' peak demand for electricity was undertaken in Queensland, Australia. Technical factors, such as the customers' location, housing construction and appliances, were combined with social factors, such as household demographics, culture, trust and knowledge, and Change Management Options (CMOs) such as tariffs, price, managed supply, etc., in a conceptual 'map' of the system. A Bayesian network was used to quantify the model and provide insights into the major influential factors and their interactions. The model was also used to examine the reduction in network peak demand with different market-based and government interventions in various customer locations of interest and investigate the relative importance of instituting programs that build trust and knowledge through well designed customer-industry engagement activities. The Bayesian network was implemented via a spreadsheet with a tickbox interface. The model combined available data from industry-specific and public sources with relevant expert opinion. The results revealed that the most effective intervention strategies involve combining particular CMOs with associated education and engagement activities. The model demonstrated the importance of designing interventions that take into account the interactions of the various elements of the socio-technical system. The options that provided the greatest impact on peak demand were Off-Peak Tariffs and Managed Supply and increases in the price of electricity. The impact in peak demand reduction differed for each of the locations

  15. Smart Customer Relationship : Investigating how customer relationships influence the development of demand response for the future electricity retail market

    OpenAIRE

    Jakobsson Thorman, Carl-Wilhelm; Kovala, Tommy

    2015-01-01

    The fact that household customers are central in the discussion of future sustainable energy systems compels the Swedish electricity retail companies to provide strategies in order to successfully follow the trends on the electricity market. The purpose of this thesis is to complement the electricity retail companies’ understanding of how they are able to enter a sustainable and close business relationship with these customers. The purpose is fulfilled by the analysis of how relationship conc...

  16. Green pricing: Customer-oriented marketing of the electricity industry

    International Nuclear Information System (INIS)

    Weller, T.

    1998-01-01

    There are at present about 15 established projects launched by energy suppliers in Germany which deserve to be called ''green pricing'' marketing strategies, and about an equal number of further projects at various stages of development which also offer as a ''green'' incentive for customers electricity from renewable energy sources. Worldwide, there are about 50 established green pricing projects, offered primarily in the USA, Switzerland and the Netherlands, and in Germany. The targeted customers of these projects for the time being are exclusively households that cannot easily switch over to other than their local suppliers. It can be expected that with progressive market liberalisation in Great Britain, the USA and, finally, in Germany, competition for this customer group will rapidly increase the number of green pricing marketing projects in these countries. This is why the article here presents a thorough analysis of the specific features of green pricing contracts, their impact on enhanced development and application of the technology for electricity generation from renewables, and a forecast on future developments. (orig./CB) [de

  17. Electricity consumption in G7 countries: A panel cointegration analysis of residential demand elasticities

    International Nuclear Information System (INIS)

    Narayan, Paresh Kumar; Smyth, Russell; Prasad, Arti

    2007-01-01

    This article applies recently developed panel unit root and panel cointegration techniques to estimate the long-run and short-run income and price elasticities for residential demand for electricity in G7 countries. The panel results indicate that in the long-run residential demand for electricity is price elastic and income inelastic. The study concludes that from an environmental perspective there is potential to use pricing policies in the G7 countries to curtail residential electricity demand, and thus curb carbon emissions, in the long run

  18. Managing Residential Electricity Demand Through Provision of Better Feedback

    Science.gov (United States)

    Collins, Myles

    New and affordable technology for providing detailed feedback on household electricity usage presents a host of opportunities for utilities and policy-makers to manage demand. This dissertation examines ways to use these devices to reduce - and shift the timing of - energy use in the residential sector by influencing consumers' behavior. The first portion of the study analyzes the impact of programmable thermostats (PTs) on energy use, focusing on residents' knowledge of climate control settings in the dwelling. I found that of households with natural gas heating systems, young households with PTs used 17 percent less heating energy on average. In addition, residents who did not know their thermostat settings tended to use 10 percent more energy for heating. The main portion of the dissertation focuses specifically on the potential for better feedback on electricity usage to reduce household energy consumption. The existing literature suggests that feedback can reduce electricity consumption in homes by 5 to 20 percent, but that significant uncertainties remain in our knowledge of the effectiveness of feedback. These uncertainties include the variation in feedback effectiveness between demographic groups and consumers in different climate regions. This analysis uses these uncertainties to perform an exploratory analysis to determine the conditions under which the benefits of feedback outweigh the costs and to compare the cost-effectiveness of providing feedback against that of other DSM programs. I found that benefits would likely outweigh costs for enhanced monthly billing and real-time feedback and that cost-effectiveness was superior to that of other DSM programs for these types of feedback. For feedback that is disaggregated by appliance type, cost effectiveness was competitive with other DSM programs under a limited set of cases. This study also examines how energy consumption devices should display feedback on GHG emissions from electricity use under a real

  19. An Electric Power Purchase Strategy for Bilateral Contracts Focusing on Reliability of Customers

    Science.gov (United States)

    Niioka, Satoru; Yokoyama, Ryuichi

    With introducing the competitive electrical power market, large-scale customers can select electric power suppliers. Customers need to consider not only the economical efficiency but also reliability, to decide the amount of electrical power to purchase. This paper develops an economic electric power purchase strategy for customers focusing on reliability. A bilateral contract model expressing electric power suppliers as generators with a forced outage rate is proposed and introduced to assess potential outage risks of the bilateral contract between an electric power supplier and a customer. The outage-related cost, consisting of potential outage risks and the estimated outage cost, is also proposed and introduced as an index of the reliability on the customer side, and an optimal reliability level of a customer is obtained by using the index. Several numerical examples demonstrate the availability of the proposed electric power purchase decision method and reliability improvement strategies for customers are discussed.

  20. Progress towards Managing Residential Electricity Demand: Impacts of Standards and Labeling for Refrigerators and Air Conditioners in India

    Energy Technology Data Exchange (ETDEWEB)

    McNeil, Michael A.; Iyer, Maithili

    2009-05-30

    The development of Energy Efficiency Standards and Labeling (EES&L) began in earnest in India in 2001 with the Energy Conservation Act and the establishment of the Indian Bureau of Energy Efficiency (BEE). The first main residential appliance to be targeted was refrigerators, soon to be followed by room air conditioners. Both of these appliances are of critical importance to India's residential electricity demand. About 15percent of Indian households own a refrigerator, and sales total about 4 million per year, but are growing. At the same time, the Indian refrigerator market has seen a strong trend towards larger and more consumptive frost-free units. Room air conditioners in India have traditionally been sold to commercial sector customers, but an increasing number are going to the residential sector. Room air conditioner sales growth in India peaked in the last few years at 20percent per year. In this paper, we perform an engineering-based analysis using data specific to Indian appliances. We evaluate costs and benefits to residential and commercial sector consumers from increased equipment costs and utility bill savings. The analysis finds that, while the BEE scheme presents net benefits to consumers, there remain opportunities for efficiency improvement that would optimize consumer benefits, according to Life Cycle Cost analysis. Due to the large and growing market for refrigerators and air conditioners in India, we forecast large impacts from the standards and labeling program as scheduled. By 2030, this program, if fully implemented would reduce Indian residential electricity consumption by 55 TWh. Overall savings through 2030 totals 385 TWh. Finally, while efficiency levels have been set for several years for refrigerators, labels and MEPS for these products remain voluntary. We therefore consider the negative impact of this delay of implementation to energy and financial savings achievable by 2030.

  1. Systems Modelling of the Socio-Technical Aspects of Residential Electricity Use and Network Peak Demand

    Science.gov (United States)

    Lewis, Jim; Mengersen, Kerrie; Buys, Laurie; Vine, Desley; Bell, John; Morris, Peter; Ledwich, Gerard

    2015-01-01

    Provision of network infrastructure to meet rising network peak demand is increasing the cost of electricity. Addressing this demand is a major imperative for Australian electricity agencies. The network peak demand model reported in this paper provides a quantified decision support tool and a means of understanding the key influences and impacts on network peak demand. An investigation of the system factors impacting residential consumers’ peak demand for electricity was undertaken in Queensland, Australia. Technical factors, such as the customers’ location, housing construction and appliances, were combined with social factors, such as household demographics, culture, trust and knowledge, and Change Management Options (CMOs) such as tariffs, price, managed supply, etc., in a conceptual ‘map’ of the system. A Bayesian network was used to quantify the model and provide insights into the major influential factors and their interactions. The model was also used to examine the reduction in network peak demand with different market-based and government interventions in various customer locations of interest and investigate the relative importance of instituting programs that build trust and knowledge through well designed customer-industry engagement activities. The Bayesian network was implemented via a spreadsheet with a tickbox interface. The model combined available data from industry-specific and public sources with relevant expert opinion. The results revealed that the most effective intervention strategies involve combining particular CMOs with associated education and engagement activities. The model demonstrated the importance of designing interventions that take into account the interactions of the various elements of the socio-technical system. The options that provided the greatest impact on peak demand were Off-Peak Tariffs and Managed Supply and increases in the price of electricity. The impact in peak demand reduction differed for each of the

  2. Cost-effective FITL technologies for small business and residential customers

    Science.gov (United States)

    Andersen, Niels E.; Woolnough, Peter; Seidenberg, Juergen; Ferreira, Mario F. S.

    1995-02-01

    FIRST is a RACE project where 5 main European telecoms operators, 4 equipment manufacturers and one university have joined up to define and test in a field trial in Portugal a cost effective Optical Access Network. The main design target has been a system which gives cost effective provision of wideband services for small and medium business customers. The system however, incorporates provision of telephone, ISDN and analog and digital video for residential customers as well. Technologies have been chosen with the objective of providing a simple, robust and flexible system where initial deployment costs are low and closely related to the service take up. The paper describes the main technical features of the system and network applications which shows how the system may be introduced in network planning. The system is based on Passive Optical Network technology where video is distributed in the 1550 nm window and telecoms services transmitted at 1300 nm in full duplex mode. The telecoms system provides high capacity, flexibility in loop length and robustness towards outside plant performance. The Subcarrier Multiple Access (SCMA) method is used for upstream transmission of bi-directional telecoms services. SCMA has advantages compared to the Time Division Multiple Access technology used in other systems. Bandwidth/cost tradeoff is better and the lower requirements to the outside plant increases the overall cost benefit. Optical beat noise due to overlapping of laser spectra which may be a problem for this technology has been addressed with success through the use of a suitable modulation and control technique. This technology is further validated in the field trial. The video system provides cost effective long distance transmission on standard fiber with externally modulated lasers and cascaded amplifiers. Coexistence of analog and digital video on one fiber with different modulation schemes i.e. BPSK, QPSK and 64 QAM have been validated. Total life cycle cost

  3. The importance of engaging residential energy customers' hearts and minds

    International Nuclear Information System (INIS)

    Olaniyan, Monisola J.; Evans, Joanne

    2014-01-01

    In an attempt to reduce the contribution of residential greenhouse gas emissions the EU has implemented a variety of policy measures. The focus has been to promote domestic energy efficiency and ultimately a reduction in residential energy demand. In this study we estimate residential energy demand using Underlying Energy Demand Trend (UEDT) and Asymmetric Price Responses for 14 European OECD countries between 1978 and 2008. Our results support the conclusion that policies to reduce residential energy consumption and the consequent emissions need to account for behavioural, lifestyle and cultural factors in order to be effective. - Highlights: • Residential energy demand is estimated for 14 European OECD countries between 1978 and 2008. • Investigate the relative contributions of Underlying Energy Demand Trend (UEDT) which captures exogenous technical progress. • The most effective policies target behavioural, lifestyle and cultural factors to reduce residential energy consumption

  4. Uncertainties in the Value of Bill Savings from Behind-the-Meter, Residential Photovoltaic Systems: The Roles of Electricity Market Conditions, Retail Rate Design, and Net Metering

    Science.gov (United States)

    Darghouth, Naim Richard

    Net metering has become a widespread policy mechanism in the U.S. for supporting customer adoption of distributed photovoltaics (PV), allowing customers with PV systems to reduce their electric bills by offsetting their consumption with PV generation, independent of the timing of the generation relative to consumption. Although net metering is one of the principal drivers for the residential PV market in the U.S., the academic literature on this policy has been sparse and this dissertation contributes to this emerging body of literature. This dissertation explores the linkages between the availability of net metering, wholesale electricity market conditions, retail rates, and the residential bill savings from behind-the-meter PV systems. First, I examine the value of the bill savings that customers receive under net metering and alternatives to net metering, and the associated role of retail rate design, based on current rates and a sample of approximately two hundred residential customers of California's two largest electric utilities. I find that the bill savings per kWh of PV electricity generated varies greatly, largely attributable to the increasing block structure of the California utilities' residential retail rates. I also find that net metering provides significantly greater bill savings than alternative compensation mechanisms based on avoided costs. However, retail electricity rates may shift as wholesale electricity market conditions change. I then investigate a potential change in market conditions -- increased solar PV penetrations -- on wholesale prices in the short-term based on the merit-order effect. This demonstrates the potential price effects of changes in market conditions, but also points to a number of methodological shortcomings of this method, motivating my usage of a long-term capacity investment and economic dispatch model to examine wholesale price effects of various wholesale market scenarios in the subsequent analysis. By developing

  5. Assessing the Cost of Large-Scale Power Outages to Residential Customers.

    Science.gov (United States)

    Baik, Sunhee; Davis, Alexander L; Morgan, M Granger

    2018-02-01

    Residents in developed economies depend heavily on electric services. While distributed resources and a variety of new smart technologies can increase the reliability of that service, adopting them involves costs, necessitating tradeoffs between cost and reliability. An important input to making such tradeoffs is an estimate of the value customers place on reliable electric services. We develop an elicitation framework that helps individuals think systematically about the value they attach to reliable electric service. Our approach employs a detailed and realistic blackout scenario, full or partial (20 A) backup service, questions about willingness to pay (WTP) using a multiple bounded discrete choice method, information regarding inconveniences and economic losses, and checks for bias and consistency. We applied this method to a convenience sample of residents in Allegheny County, Pennsylvania, finding that respondents valued a kWh for backup services they assessed to be high priority more than services that were seen as low priority ($0.75/kWh vs. $0.51/kWh). As more information about the consequences of a blackout was provided, this difference increased ($1.2/kWh vs. $0.35/kWh), and respondents' uncertainty about the backup services decreased (Full: $11 to $9.0, Partial: $13 to $11). There was no evidence that the respondents were anchored by their previous WTP statements, but they demonstrated only weak scope sensitivity. In sum, the consumer surplus associated with providing a partial electric backup service during a blackout may justify the costs of such service, but measurement of that surplus depends on the public having accurate information about blackouts and their consequences. © 2017 Society for Risk Analysis.

  6. Variables contributing to an excellent customer service management profile within the regulated electric utility industry: A comparison of self-concept with customer satisfaction for customer service management

    Energy Technology Data Exchange (ETDEWEB)

    Johnson, L.E.

    1991-01-01

    This research sought to address the relationship between self-concept and customer satisfaction: can customer satisfaction with a major electric utility be explained in terms of the self-reported, self-concept of the utility's managers The population to which the results of this study were generalized consisted of customer service managers in public electric utilities across the United States. In order to represent this population, a sample was selected consisting of customer service managers at a midwestern electric utility based in a large metropolitan area. Participants in this study were managers of four direct customer contact service organizations within six geographic division organizations. The methodology included comparisons of these four customer contact service organizations on twelve independent, self-concept variables and six customer satisfaction dependent variables using Analysis of Variance (ANOVA), Scheffe' tests, Chi-Square, and Stepwise multiple regression. The groups were found not to be significantly different and knowledge of the self-concept scores for managers will not increase the ability to predict customer satisfaction over no knowledge of self-concept scores.

  7. Impact of Uncoordinated Plug-in Electric Vehicle Charging on Residential Power Demand

    Energy Technology Data Exchange (ETDEWEB)

    Muratori, Matteo [National Renewable Energy Laboratory (NREL), Golden, CO (United States)

    2018-01-22

    Electrification of transport offers opportunities to increase energy security, reduce carbon emissions, and improve local air quality. Plug-in electric vehicles (PEVs) are creating new connections between the transportation and electric sectors, and PEV charging will create opportunities and challenges in a system of growing complexity. Here, I use highly resolved models of residential power demand and PEV use to assess the impact of uncoordinated in-home PEV charging on residential power demand. While the increase in aggregate demand might be minimal even for high levels of PEV adoption, uncoordinated PEV charging could significantly change the shape of the aggregate residential demand, with impacts for electricity infrastructure, even at low adoption levels. Clustering effects in vehicle adoption at the local level might lead to high PEV concentrations even if overall adoption remains low, significantly increasing peak demand and requiring upgrades to the electricity distribution infrastructure. This effect is exacerbated when adopting higher in-home power charging.

  8. Impact of uncoordinated plug-in electric vehicle charging on residential power demand

    Science.gov (United States)

    Muratori, Matteo

    2018-01-01

    Electrification of transport offers opportunities to increase energy security, reduce carbon emissions, and improve local air quality. Plug-in electric vehicles (PEVs) are creating new connections between the transportation and electric sectors, and PEV charging will create opportunities and challenges in a system of growing complexity. Here, I use highly resolved models of residential power demand and PEV use to assess the impact of uncoordinated in-home PEV charging on residential power demand. While the increase in aggregate demand might be minimal even for high levels of PEV adoption, uncoordinated PEV charging could significantly change the shape of the aggregate residential demand, with impacts for electricity infrastructure, even at low adoption levels. Clustering effects in vehicle adoption at the local level might lead to high PEV concentrations even if overall adoption remains low, significantly increasing peak demand and requiring upgrades to the electricity distribution infrastructure. This effect is exacerbated when adopting higher in-home power charging.

  9. FORECASTING RESIDENTIAL ELECTRICITY CONSUMPTION IN BRAZIL: APPLICATION OF THE ARX MODEL

    Directory of Open Access Journals (Sweden)

    Joao Bosco de Castro

    2010-11-01

    Full Text Available This work aims to propose the application of the ARX model to forecast residential electricity consumption in Brazil. Such estimates are critical for decision making in the energy sector,  from a technical, economic and environmentally sustainable standpoint. The demand for electricity follows a multiplicative model based on economic theory and involves four explanatory variables: the cost of residential electricity, the actual average income, the inflation of domestic utilities and the electricity consumption. The coefficients of the electricity consumption equation  were determined using the ARX model, which considers the influence of exogenous variables to estimate the dependent variable and employs an autoregression process for residual modeling to improve the explanatory power. The resulting model has a determination coefficient of 95.4 percent and all estimated coefficients were significant at the 0.10 descriptive level. Residential electricity consumption estimates were also determined for January and February 2010 within the 95 percent confidence interval, which included the actual consumption figures observed. The proposed model has been shown to be useful for estimating residential electricity consumption  in Brazil. Key-words: Time series. Electricity consumption. ARX modeling. 

  10. Price freezes, durables and residential electricity demand - Evidence from the Greater Buenos Aires

    Energy Technology Data Exchange (ETDEWEB)

    Casarin, Ariel; Delfino, Maria Eugenia

    2010-09-15

    This paper examines the determinants of residential electricity demand in the Greater Buenos Aires between 1997 and 2006. During the second half of this period, residential tariffs remained nominally fixed, while an income boom boosted up the sales of durables. This study differs from previous works in that it explicitly considers the impact of the stock of air-conditioners on residential demand. The paper reports short- and long-run elasticities and examines the contribution of prices and durables to recent demand growth. Simulations illustrate the impact of prices and durables on future demand.

  11. Energy Savings Potential and Opportunities for High-Efficiency Electric Motors in Residential and Commercial Equipment

    Energy Technology Data Exchange (ETDEWEB)

    Goetzler, William [Navigant Consulting, Inc., Burlington, MA (United States); Sutherland, Timothy [Navigant Consulting, Inc., Burlington, MA (United States); Reis, Callie [Navigant Consulting, Inc., Burlington, MA (United States)

    2013-12-04

    This report describes the current state of motor technology and estimates opportunities for energy savings through application of more advanced technologies in a variety of residential and commercial end uses. The objectives of this report were to characterize the state and type of motor technologies used in residential and commercial appliances and equipment and to identify opportunities to reduce the energy consumption of electric motor-driven systems in the residential and commercial sectors through the use of advanced motor technologies. After analyzing the technical savings potential offered by motor upgrades and variable speed technologies, recommended actions are presented.

  12. Residential electricity consumption in Portugal: Findings from top-down and bottom-up models

    International Nuclear Information System (INIS)

    Wiesmann, Daniel; Lima Azevedo, Ines; Ferrao, Paulo; Fernandez, John E.

    2011-01-01

    An econometric study of the Portuguese residential electricity consumption is presented, with a focus on the influence of dwelling characteristics on consumption. The relationship between the dwelling and household characteristics on per capita residential electricity consumption is estimated at two different scales, involving two distinct databases: the first includes data at the municipality level for 2001, the second is the most recent Portuguese consumer expenditure survey that was collected in 2005 and 2006. The results of the analysis at both scales are consistent and indicate that household and dwelling characteristics have a significant influence on residential electricity consumption. Our results show that in Portugal the direct effect of income on electricity consumption is low and becomes smaller when more relevant control variables are included in the analysis. Future demand of electricity in Portugal will be significantly influenced by trends in socioeconomic factors as well as changes in the building stock. These trends should be taken in consideration in the formulation of policy measures to reduce electricity consumption. - Research highlights: → Econometric study of per capita residential electricity consumption in Portugal. → Comparing models at two levels of aggregation: by municipality and by household. → Using proxies for the dwelling characteristics on the municipality level. → Results from both scales are consistent. → Income elasticity is low and the influence of dwelling characteristics is significant.

  13. Predicting summer residential electricity demand across the U.S.A using climate information

    Science.gov (United States)

    Sun, X.; Wang, S.; Lall, U.

    2017-12-01

    We developed a Bayesian Hierarchical model to predict monthly residential per capita electricity consumption at the state level across the USA using climate information. The summer period was selected since cooling requirements may be directly associated with electricity use, while for winter a mix of energy sources may be used to meet heating needs. Historical monthly electricity consumption data from 1990 to 2013 were used to build a predictive model with a set of corresponding climate and non-climate covariates. A clustering analysis was performed first to identify groups of states that had similar temporal patterns for the cooling degree days of each state. Then, a partial pooling model was applied to each cluster to assess the sensitivity of monthly per capita residential electricity demand to each predictor (including cooling-degree-days, gross domestic product (GDP) per capita, per capita electricity demand of previous month and previous year, and the residential electricity price). The sensitivity of residential electricity to cooling-degree-days has an identifiable geographic distribution with higher values in northeastern United States.

  14. Norwegian residential electricity demand - a microeconomic assessment of the growth from 1976 to 1993

    International Nuclear Information System (INIS)

    Halvorsen, B.; Larsen, B.M.

    2001-01-01

    The Norwegian residential electricity consumption increased by an average of 3% annually during the period 1976-1993. Political signals indicate that the growth in Norwegian residential energy consumption should be reduced, and that it may be necessary to increase energy taxes. Based on data for the sample of households from the annual consumer expenditure survey, we study factors that are of importance explaining the growth in Norwegian residential electricity demand during this period. Nearly half of the growth is due to an increase in the number of households, while the rest reflects an increase in average consumption per household. The increase in average consumption per household is due to an increasing number of households possessing electric household appliances such as dryers and dishwashers, an increase in real disposable household income and in the floor space of dwellings. (author)

  15. I.T., Optimized energy systems and new customer services. The deregulated electricity market and the Ronneby case

    Energy Technology Data Exchange (ETDEWEB)

    Bergstroem, U.

    1999-03-01

    This thesis concerns the utilization of information technology to obtain optimized energy systems and the increasing dependence on IT applications within the power industry in general, and especially within electricity. Based on energy system optimizations, industrial simulations, interviews and literature surveys, the thesis concludes that information technology is a condition for optimized energy systems. Through large-scale load control, enabled by IT, the energy system cost for supplying a local energy system can be reduced considerably. Diurnal energy system optimizations further illustrate the increased utilization of load control, accentuated, when customers are exposed to the variations of the spot market price. Thereby, the increased need for load management on a deregulated market, where real time pricing is applied, is mirrored. However, given the boundary conditions of the deregulated electricity market, optimization of energy systems is no condition for competitiveness within electricity sales. This study also points out that, apart from industrial customers, other market actors, like electricity sales companies and local distributors, have few incentives to introduce load control. Distributors mainly lose money on power reducing measures, except for when there are distribution limitations. Neither do electricity sales companies make short-term earnings from large-scale load control. The combination with small economic savings for residential customers make the financing of large-scale load control problematic. Regarding electricity sales companies, increased IT utilization is observed to enable marketing and service offerings on the Internet, and IT-based value-added services (VAS). For pure communication services, the sales companies utilize IT to offer telephone services (analogue technique) and Internet access, the latter is sometimes performed on the electricity grid. Extended IT-systems for customer administration, customer service, and market

  16. Estimation of urban residential electricity demand in China using household survey data

    International Nuclear Information System (INIS)

    Zhou, Shaojie; Teng, Fei

    2013-01-01

    This paper uses annual urban household survey data of Sichuan Province from 2007 to 2009 to estimate the income and price elasticities of residential electricity demand, along with the effects of lifestyle-related variables. The empirical results show that in the urban area of Sichuan province, the residential electricity demand is price- and income-inelastic, with price and income elasticities ranging from −0.35 to −0.50 and from 0.14 to 0.33, respectively. Such lifestyle-related variables as demographic variables, dwelling size and holdings of home appliances, are also important determinants of residential electricity demand, especially the latter. These results are robust to a variety of sensitivity tests. The research findings imply that urban residential electricity demand continues to increase with the growth of income. The empirical results have important policy implications for the Multistep Electricity Price, which been adopted in some cities and is expected to be promoted nationwide through the installation of energy-efficient home appliances. - Highlights: • We estimate price and income elasticities in China using household survey data. • The current study is the first such study in China at this level. • Both price and income are inelastic. • Behavior factors have important impact on electricity consumption

  17. The residential electricity sector in Denmark: A description of current conditions

    DEFF Research Database (Denmark)

    Kitzing, Lena; Katz, Jonas; Schröder, Sascha Thorsten

    We provide an overview of the current conditions and framework for residential electricity consumption in Denmark. This includes a general overview of the sector, the retail market and the regulatory framework. We describe the regulations currently in place and changes which have been decided...... in the area, which are listed in the Glossary towards the end of the report. We also attach a list and description of the major sources of information and data that can be obtained and downloaded for analysis of the Danish residential electricity sector....

  18. Assessment of the impact of energy-efficient household appliances on the electricity consumption in the residential sector of Brazil

    Energy Technology Data Exchange (ETDEWEB)

    Morishita, Claudia; Ghisi, Enedir

    2010-09-15

    In many countries the residential sector accounts for about 20.0% of the electricity consumption, which increases the concern about energy savings. The main objective of this paper is to assess the impact of energy-efficient household appliances on the electricity consumption of the Brazilian residential sector by using electricity end-use data. The consumption of each appliance is obtained based on official data from existing studies, being estimated for a dwelling and for the whole residential sector. Results indicate that the potential for energy savings by replacing existing appliances with energy-efficient household appliances would be 29.5% in the residential sector of Brazil.

  19. Integration of plug-in hybrid electric vehicles (PHEV) with grid connected residential photovoltaic energy systems

    Science.gov (United States)

    Nagarajan, Adarsh; Shireen, Wajiha

    2013-06-01

    This paper proposes an approach for integrating Plug-In Hybrid Electric Vehicles (PHEV) to an existing residential photovoltaic system, to control and optimize the power consumption of residential load. Control involves determining the source from which residential load will be catered, where as optimization of power flow reduces the stress on the grid. The system built to achieve the goal is a combination of the existing residential photovoltaic system, PHEV, Power Conditioning Unit (PCU), and a controller. The PCU involves two DC-DC Boost Converters and an inverter. This paper emphasizes on developing the controller logic and its implementation in order to accommodate the flexibility and benefits of the proposed integrated system. The proposed controller logic has been simulated using MATLAB SIMULINK and further implemented using Digital Signal Processor (DSP) microcontroller, TMS320F28035, from Texas Instruments

  20. Roles of income, price and household size on residential electricity consumption: Comparison of Hawaii with similar climate zone states

    Directory of Open Access Journals (Sweden)

    Melek Yalcintas

    2017-11-01

    Linear regression analysis indicates that household size is an important variable in determining the residential electricity consumption in Oahu, however is not a determining factor in other islands. It was also observed that unlike Oahu, income and price alone are not good indicators of residential electricity consumption for the islands of Hawaii, Maui and Kauai.

  1. Estimation of Iranian price elasticities of residential electricity demand

    Directory of Open Access Journals (Sweden)

    Yeganeh Mousavi Jahromi

    2014-06-01

    Full Text Available This paper presents a study to determine demand for electricity in city of Yazd, Iran over the period of 1998-2008. Using vector error correction model (VECM based on seasonal information, the study determines that electricity has no elasticity in short term in household expenditure. Therefore, government policy on increasing price of electricity will not influence demand. However, electricity maintains elasticity over the long-term period and an increase on price of electricity could motivate consumers to reduce their consumption by purchasing energy efficient facilities. Therefore, any governmental strategy to increase price may have positive impact on economy. The study also detects a positive and meaningful relationship between temperature and electricity consumption.

  2. Long-term forecasting of hourly electricity load: Identification of consumption profiles and segmentation of customers

    DEFF Research Database (Denmark)

    Møller Andersen, Frits; Larsen, Helge V.; Boomsma, Trine Krogh

    2013-01-01

    Data for aggregated hourly electricity demand shows systematic variations over the day, week, and seasons, and forecasting of aggregated hourly electricity load has been the subject of many studies. With hourly metering of individual customers, data for individual consumption profiles is available....... Using this data and analysing the case of Denmark, we show that consumption profiles for categories of customers are equally systematic but very different for distinct categories, that is, distinct categories of customers contribute differently to the aggregated electricity load profile. Therefore......, to model and forecast long-term changes in the aggregated electricity load profile, we identify profiles for different categories of customers and link these to projections of the aggregated annual consumption by categories of customers. Long-term projection of the aggregated load is important for future...

  3. A customer oriented systematic framework to extract business strategy in Indian electricity services

    Science.gov (United States)

    Satapathy, Suchismita; Mishra, Pravudatta

    2013-11-01

    Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive advantage. On the other hand, service quality offered to some consumers could decline if utilities focus their attention on those customers most likely to exercise choice, while reducing effort and investment to serve customers less likely to choose alternatives. Service quality is defined as the way in which the utility interacts with and responds to the needs of its customers. To achieve maximum consumer satisfaction in electricity service, This paper has designed a framework by QFD by measuring service quality of electricity utility sector in ANN and also find interrelationship between these design requirements by ISM.

  4. Electric vehicles in low voltage residential grid: a danish case study

    DEFF Research Database (Denmark)

    Pillai, Jayakrishnan Radhakrishna; Huang, Shaojun; Thøgersen, Paul

    2012-01-01

    Electric Vehicles (EVs) have gained large interest in the energy sector as a carrier to support clean transportation and green electricity. The potential to use battery storages of electric vehicles as a sink for excess electricity that may result from large integration of wind power, especially......, is absolutely essential for the system operators to plan and implement the levels of grid reinforcement and intelligence required. This paper investigates the local grid limitations to accommodate large amount of EVs of sizable power ratings in residential areas. The case study applied in this paper uses...

  5. Analysis and modeling of active occupancy of the residential sector in Spain: An indicator of residential electricity consumption

    International Nuclear Information System (INIS)

    López-Rodríguez, M.A.; Santiago, I.; Trillo-Montero, D.; Torriti, J.; Moreno-Munoz, A.

    2013-01-01

    The growing energy consumption in the residential sector represents about 30% of global demand. This calls for Demand Side Management solutions propelling change in behaviors of end consumers, with the aim to reduce overall consumption as well as shift it to periods in which demand is lower and where the cost of generating energy is lower. Demand Side Management solutions require detailed knowledge about the patterns of energy consumption. The profile of electricity demand in the residential sector is highly correlated with the time of active occupancy of the dwellings; therefore in this study the occupancy patterns in Spanish properties was determined using the 2009–2010 Time Use Survey (TUS), conducted by the National Statistical Institute of Spain. The survey identifies three peaks in active occupancy, which coincide with morning, noon and evening. This information has been used to input into a stochastic model which generates active occupancy profiles of dwellings, with the aim to simulate domestic electricity consumption. TUS data were also used to identify which appliance-related activities could be considered for Demand Side Management solutions during the three peaks of occupancy. -- Highlights: •Active occupancy profiles of Spanish dwellings has been obtained and modeled from Time Use Survey data. •Occupancy profiles resulting from the model can be used to model domestic energy consumption. •The presence of three peaks of active occupation was verified, which coincide with morning, noon and evening. •Manual and incentive-based DSM programmes are considered the most suitable for Spanish dwellings. •TV electricity consumption becomes important at aggregate level

  6. Game-Theoretic Energy Management for Residential Users with Dischargeable Plug-in Electric Vehicles

    Directory of Open Access Journals (Sweden)

    Bingtuan Gao

    2014-11-01

    Full Text Available The plug-in electric vehicle (PEV has attracted more and more attention because of the energy crisis and environmental pollution, which is also the main shiftable load of the residential users’ demand side management (DSM system in the future smart grid (SG. In this paper, we employ game theory to provide an autonomous energy management system among residential users considering selling energy back to the utility company by discharging the PEV’s battery. By assuming all users are equipped with smart meters to execute automatic energy consumption scheduling (ECS and the energy company can adopt adequate pricing tariffs relating to time and level of energy usage, we formulate an energy management game, where the players are the residential users and the strategies are their daily schedules of household appliance use. We will show that the Nash equilibrium of the formulated energy management game can guarantee the global optimization in terms of minimizing the energy costs, where the depreciation cost of PEV’s battery because of discharging and selling energy back is also considered. Simulation results verify that the proposed game-theoretic approach can reduce the total energy cost and individual daily electricity payment. Moreover, since plug-in electric bicycles (PEBs are currently widely used in China, simulation results of residential users owing household appliances and bidirectional energy trading of PEBs are also provided and discussed.

  7. The green electricity market model. Proposal for an optional, cost-neutral direct marketing model for supplying electricity customers

    International Nuclear Information System (INIS)

    Heinemann, Ronald

    2014-01-01

    One of the main goals of the Renewable Energy Law (EEG) is the market integration of renewable energy resources. For this purpose it has introduced compulsory direct marketing on the basis of a moving market premium. At the same time the green electricity privilege, a regulation which made it possible for customers to be supplied with electricity from EEG plants, has been abolished without substitution with effect from 1 August 2014. This means that, aside from other direct marketing channels, which will not be economically viable save for in a few exceptional cases, it will no longer be possible in future to sell electricity from EEG plants to electricity customers under the designation ''electricity from renewable energy''. The reason for this is that electricity sold under the market premium model can no longer justifiably be said to originate from renewable energy. As a consequence, almost all green electricity products sold in Germany carry a foreign green electricity certificate.

  8. Modeling future demand for energy resources: A study of residential electricity usage in Thailand

    Science.gov (United States)

    Nilagupta, Prapassara

    1999-12-01

    Thailand has a critical need for effective long-term energy planning because of the country's rapidly increasing energy consumption. In this study, the demand for electricity by the residential sector is modeled using a framework that provides detailed estimates of the timing and spatial distribution of changes in energy demand. A population model was developed based on the Cohort-Component method to provide estimates of population by age, sex and urban/non-urban residency in each province. A residential electricity end user model was developed to estimate future electricity usage in urban and non-urban households of the seventy-six provinces in Thailand during the period 1999--2019. Key variables in this model include population, the number of households, family household size, and characteristics of eleven types of electric household appliance such as usage intensity, input power, and saturation rate. The methodology employed in this study is a trending method which utilizes expert opinion to estimate future variables based on a percentage change from the most current value. This study shows that from 1994 to 2019 Thailand will experience an increase in population from 55.4 to 83.6 million. Large percentage population increases will take place in Bangkok, Nonthaburi, Samut Prakarn, Nakhon Pathom and Chonburi. At a national level, the residential electricity consumption will increase from approximately 19,000 to 8 1,000 GWh annually. Consumption in non-urban households will be larger than in urban households, with respective annual increases of 8.0% and 6.2% in 2019. The percent increase of the average annual electricity consumption will be four times the average annual percent population increase. Increased electricity demand is largely a function of increased population and increased demand for high-energy appliances such as air conditioners. In 1994, air conditioning was responsible for xx% of total residential electricity demand. This study estimates that in

  9. The role of eligible customers in developing the electricity market in Slovenia

    International Nuclear Information System (INIS)

    Tomsic, M. G.; Fatur, T.; Merse, S.; Zagozen, D.

    2002-01-01

    The role of customers in the electricity market opening in Slovenia is discussed. Customer interest was initially limited to the largest customers, as only they could influence the situation in the first market opening period, from April 15 2001. Broad opening of the market, down to customers with 41 kW connected power (65 percent of total consumption) and full international opening (with a reciprocity clause), is scheduled for January 1 2003. The legal market structure is further defined by the requirement for separation of network ownership and operation, creation of a regulatory body and a regulated third-party access. During the last year before market opening, in 2002, mid-sized and small eligible customers contributed considerably to the creation of a useful electricity market. The effort was spearheaded by a group of customers that joined a project-based customer group. This and other customer groups contributed to a more balanced preparatory process, which is generally dominated by the government agencies and incumbent electricity suppliers. The customers' experts and consultants assisted the regulators in resolving some technical issues, such as setting the rules for auxiliary network services, power balancing and cross-border capacity allocation. The moving force for customer activities is an expectation that electric energy prices will drop, by some 10 percent , from the current levels in Slovenia, towards the levels experienced on the Central European open markets. The developments confirm the hypothesis that electricity market liberalisation, usually driven by legislation (top-down) is effective only when customers gain an adequate role. (author)

  10. Analysis on factors affecting household customers decision in using electricity at peak time and its correlation towards saving electricity

    Science.gov (United States)

    Pasasa, Linus; Marbun, Parlin; Mariza, Ita

    2015-09-01

    The purpose of this paper is to study and analyse the factors affecting customer decisions in using electricity at peak-load hours (between 17.00 to 22.00 WIB) and their behaviors towards electricity conservation in Indonesian household. The underlying rationale is to influence a reduction in energy consumption by stimulating energy saving behaviors, thereby reducing the impact of energy use on the environment. How is the correlation between the decisions in using electricity during peak load hours with the household customer's behavior towards saving electricity? The primary data is obtained by distributing questionnaires to customers of PT. PLN Jakarta Raya and Tangerang Distribution from Household segment. The data is analysed using the Structural Equation Model (SEM) and AMOS Software. The research is finding that all factors (Personal, Social, PLN Services, Psychological, and Cultural) are positively influence customer decision in using electricity at peak load hours. There is a correlation between the decisions in using electricity during peak load hours with the household customer's behavior towards saving electricity.

  11. MV and LV Residential Grid Impact of Combined Slow and Fast Charging of Electric Vehicles

    Directory of Open Access Journals (Sweden)

    Niels Leemput

    2015-03-01

    Full Text Available This article investigates the combined low voltage (LV and medium voltage (MV residential grid impact for slow and fast electric vehicle (EV charging, for an increasing local penetration rate and for different residential slow charging strategies. A realistic case study for a Flemish urban distribution grid is used, for which three residential slow charging strategies are modeled: uncoordinated charging, residential off-peak charging, and EV-based peak shaving. For each slow charging strategy, the EV hosting capacity is determined, with and without the possibility of fast charging, while keeping the grid within its operating limits. The results show that the distribution grid impact is much less sensitive to the presence of fast charging compared to the slow charging strategy. EV-based peak shaving results in the lowest grid impact, allowing for the highest EV hosting capacity. Residential off-peak charging has the highest grid impact, due the load synchronization effect that occurs, resulting in the lowest EV hosting capacity. Therefore, the EV users should be incentivized to charge their EVs in a more grid-friendly manner when the local EV penetration rate becomes significant, as this increases the EV hosting capacity much more than the presence of fast charging decreases it.

  12. Compensating customer-generators: a taxonomy describing methods of compensating customer-generators for electricity supplied to the grid

    International Nuclear Information System (INIS)

    Hughes, Larry; Bell, Jeff

    2006-01-01

    The increasing popularity of on-site power generation is driving the demand for methods to compensate customer-generators that supply electricity to the grid. Although many practices exist for providing such compensation, confusion surrounds the terms often used to describe such practices (notably, net metering and net billing). To help clarify this situation, the following paper proposes a taxonomy that distinguishes between 16 distinct compensation practices

  13. Optimal Electric Vehicle Scheduling: A Co-Optimized System and Customer Perspective

    Science.gov (United States)

    Maigha

    Electric vehicles provide a two pronged solution to the problems faced by the electricity and transportation sectors. They provide a green, highly efficient alternative to the internal combustion engine vehicles, thus reducing our dependence on fossil fuels. Secondly, they bear the potential of supporting the grid as energy storage devices while incentivising the customers through their participation in energy markets. Despite these advantages, widespread adoption of electric vehicles faces socio-technical and economic bottleneck. This dissertation seeks to provide solutions that balance system and customer objectives under present technological capabilities. The research uses electric vehicles as controllable loads and resources. The idea is to provide the customers with required tools to make an informed decision while considering the system conditions. First, a genetic algorithm based optimal charging strategy to reduce the impact of aggregated electric vehicle load has been presented. A Monte Carlo based solution strategy studies change in the solution under different objective functions. This day-ahead scheduling is then extended to real-time coordination using a moving-horizon approach. Further, battery degradation costs have been explored with vehicle-to-grid implementations, thus accounting for customer net-revenue and vehicle utility for grid support. A Pareto front, thus obtained, provides the nexus between customer and system desired operating points. Finally, we propose a transactive business model for a smart airport parking facility. This model identifies various revenue streams and satisfaction indices that benefit the parking lot owner and the customer, thus adding value to the electric vehicle.

  14. Integrating a hydrogen fuel cell electric vehicle with vehicle-to-grid technology, photovoltaic power and a residential building

    NARCIS (Netherlands)

    Robledo, C.B.; Oldenbroek, V.D.W.M.; Abbruzzese, F.; van Wijk, A.J.M.

    2018-01-01

    This paper presents the results of a demonstration project, including building-integrated photovoltaic (BIPV) solar panels, a residential building and a hydrogen fuel cell electric vehicle (FCEV) for combined mobility and power generation, aiming to achieve a net zero-energy residential building

  15. The residential demand for electricity in Australia: an application of the bounds testing approach to cointegration

    International Nuclear Information System (INIS)

    Narayan, P.K.; Smyth, R.

    2005-01-01

    This paper reports estimates of the long- and short-run elasticities of residential demand for electricity in Australia using the bounds testing procedure to cointegration, within an autoregressive distributive lag framework. In the long run, we find that income and own price are the most important determinants of residential electricity demand, while temperature is significant some of the time and gas prices are insignificant. Our estimates of long-run income elasticity and price elasticity of demand are consistent with previous studies, although they are towards the lower end of existing estimates. As expected, the short-run elasticities are much smaller than the long-run elasticities, and the coefficients on the error-correction coefficients are small consistent with the fact that in the short-run energy appliances are fixed. (author)

  16. Response of residential electricity demand to price: The effect of measurement error

    International Nuclear Information System (INIS)

    Alberini, Anna; Filippini, Massimo

    2011-01-01

    In this paper we present an empirical analysis of the residential demand for electricity using annual aggregate data at the state level for 48 US states from 1995 to 2007. Earlier literature has examined residential energy consumption at the state level using annual or monthly data, focusing on the variation in price elasticities of demand across states or regions, but has failed to recognize or address two major issues. The first is that, when fitting dynamic panel models, the lagged consumption term in the right-hand side of the demand equation is endogenous. This has resulted in potentially inconsistent estimates of the long-run price elasticity of demand. The second is that energy price is likely mismeasured. To address these issues, we estimate a dynamic partial adjustment model using the Kiviet corrected Least Square Dummy Variables (LSDV) (1995) and the Blundell-Bond (1998) estimators. We find that the long-term elasticities produced by the Blundell-Bond system GMM methods are largest, and that from the bias-corrected LSDV are greater than that from the conventional LSDV. From an energy policy point of view, the results obtained using the Blundell-Bond estimator where we instrument for price imply that a carbon tax or other price-based policy may be effective in discouraging residential electricity consumption and hence curbing greenhouse gas emissions in an electricity system mainly based on coal and gas power plants. - Research Highlights: → Updated information on price elasticities for the US energy policy. → Taking into account measurement error in the price variable increase price elasticity. → Room for discouraging residential electricity consumption using price increases.

  17. Residential consumers in the Cape Peninsula's willingness to pay for premium priced green electricity

    International Nuclear Information System (INIS)

    Oliver, Henry; Volschenk, Jako; Smit, Eon

    2011-01-01

    A number of studies have explored the willingness (i.e. stated willingness as opposed to actual willingness) of consumers to pay a premium for green electricity in developed countries. However, little is known about how this translates into an emerging economy context. This study investigates the level of willingness of residential households in South Africa's Cape Peninsula to pay a premium for electricity from renewable energy. It methodologically drew on recent contributions in the literature on norm-motivated behaviour used to identify testable factors that could influence residential consumers' willingness to pay (WTP). Interestingly, the study found a significant positive link between household income and WTP for green electricity, contrary to the findings of some previous studies. Not only are higher income households more likely to pay a premium, but typically they are also willing to pay a bigger premium. It was also further established that the view that green electricity is reliable, involvement in the recycling of waste and the belief that everyone should contribute to green electricity generation drive the WTP. - Research Highlights: →The study explored the drivers of willingness to pay (WTP) a premium for green electricity. →All the hypothesised drivers of WTP a premium were found to be significant. →Contrary to some former studies, income was found to be a good predictor of WTP and the pledged premium. →The quantum of the premium positively correlates with income levels.

  18. Approaches to Electric Utility Energy Efficiency for Low Income Customers in a Changing Regulatory Environment

    Energy Technology Data Exchange (ETDEWEB)

    Brockway, N.

    2001-05-21

    As the electric industry goes through a transformation to a more market-driven model, traditional grounds for utility energy efficiency have come under fire, undermining the existing mechanisms to fund and deliver such services. The challenge, then, is to understand why the electric industry should sustain investments in helping low-income Americans use electricity efficiently, how such investments should be made, and how these policies can become part of the new electric industry structure. This report analyzes the opportunities and barriers to leveraging electric utility energy efficiency assistance to low-income customers during the transition of the electric industry to greater competition.

  19. A customer's view on policy measures to promote electric vehicles

    OpenAIRE

    Schimeczek, Christoph; Kugler, Ulrike; Brokate, Jens; Schmid, Stephan

    2017-01-01

    Electric vehicles represent a promising approach to reduce local vehicle emissions, and thus to improve air quality in urban regions. Their market uptake, however, is still staying below expectations in most countries across Europe, due to monetary and non-monetary barriers. Besides monetary incentives, different non-monetary policy measures to promote electric mobility are either discussed or already in place. Since the different monetary incentives across Europe have proven to be not equall...

  20. Feasibility of optimizing large utility electricity customers on a distribution feeder

    DEFF Research Database (Denmark)

    Pensini, Alessandro; Mammoli, A.

    2014-01-01

    the electricity price, which in turn reflects the DSO requirements. However, most optimization tools are intended for minimizing the costs of a single user and do not take into account the grid operation. If large customers in the same area optimize their schedules, unwanted ‘artificial’ peaks may occur...... on the feeder that the DSO has to deal with. Peaks height can be lowered by applying an upper bound to the purchased electricity in the mathematical formulation of the optimization problem. However, introducing a further constraint reduces the economic benefit for optimizing customers. This study assesses...... the peak reduction potential of introducing the additional constraint while keeping appealing economic benefits for the customers. DER-CAM, an optimization tool developed at LBNL was used for simulating the operation of three large typical commercial customers over a week. Results prove the peak shaving...

  1. Module Embedded Micro-inverter Smart Grid Ready Residential Solar Electric System

    Energy Technology Data Exchange (ETDEWEB)

    Agamy, Mohammed [GE Global Research Center, Niskayuna, NY (United States)

    2015-10-27

    The “Module Embedded Micro-inverter Smart Grid Ready Residential Solar Electric System” program is focused on developing innovative concepts for residential photovoltaic (PV) systems with the following objectives: to create an Innovative micro-inverter topology that reduces the cost from the best in class micro-inverter and provides high efficiency (>96% CEC - California Energy Commission), and 25+ year warranty, as well as reactive power support; integrate micro-inverter and PV module to reduce system price by at least $0.25/W through a) accentuating dual use of the module metal frame as a large area heat spreader reducing operating temperature, and b) eliminating redundant wiring and connectors; and create micro-inverter controller handles smart grid and safety functions to simplify implementation and reduce cost.

  2. A Hybrid dasymetric and machine learning approach to high-resolution residential electricity consumption modeling

    Energy Technology Data Exchange (ETDEWEB)

    Morton, April M [ORNL; Nagle, Nicholas N [ORNL; Piburn, Jesse O [ORNL; Stewart, Robert N [ORNL; McManamay, Ryan A [ORNL

    2017-01-01

    As urban areas continue to grow and evolve in a world of increasing environmental awareness, the need for detailed information regarding residential energy consumption patterns has become increasingly important. Though current modeling efforts mark significant progress in the effort to better understand the spatial distribution of energy consumption, the majority of techniques are highly dependent on region-specific data sources and often require building- or dwelling-level details that are not publicly available for many regions in the United States. Furthermore, many existing methods do not account for errors in input data sources and may not accurately reflect inherent uncertainties in model outputs. We propose an alternative and more general hybrid approach to high-resolution residential electricity consumption modeling by merging a dasymetric model with a complementary machine learning algorithm. The method s flexible data requirement and statistical framework ensure that the model both is applicable to a wide range of regions and considers errors in input data sources.

  3. Mining residential water and electricity demand data in Southern California to inform demand management strategies

    Science.gov (United States)

    Cominola, A.; Spang, E. S.; Giuliani, M.; Castelletti, A.; Loge, F. J.; Lund, J. R.

    2016-12-01

    Demand side management strategies are key to meet future water and energy demands in urban contexts, promote water and energy efficiency in the residential sector, provide customized services and communications to consumers, and reduce utilities' costs. Smart metering technologies allow gathering high temporal and spatial resolution water and energy consumption data and support the development of data-driven models of consumers' behavior. Modelling and predicting resource consumption behavior is essential to inform demand management. Yet, analyzing big, smart metered, databases requires proper data mining and modelling techniques, in order to extract useful information supporting decision makers to spot end uses towards which water and energy efficiency or conservation efforts should be prioritized. In this study, we consider the following research questions: (i) how is it possible to extract representative consumers' personalities out of big smart metered water and energy data? (ii) are residential water and energy consumption profiles interconnected? (iii) Can we design customized water and energy demand management strategies based on the knowledge of water- energy demand profiles and other user-specific psychographic information? To address the above research questions, we contribute a data-driven approach to identify and model routines in water and energy consumers' behavior. We propose a novel customer segmentation procedure based on data-mining techniques. Our procedure consists of three steps: (i) extraction of typical water-energy consumption profiles for each household, (ii) profiles clustering based on their similarity, and (iii) evaluation of the influence of candidate explanatory variables on the identified clusters. The approach is tested onto a dataset of smart metered water and energy consumption data from over 1000 households in South California. Our methodology allows identifying heterogeneous groups of consumers from the studied sample, as well as

  4. The long-run price sensitivity dynamics of industrial and residential electricity demand: The impact of deregulating electricity prices

    International Nuclear Information System (INIS)

    Adom, Philip Kofi

    2017-01-01

    This study examines the demand-side of Ghana's electricity sector. We test two important related hypotheses: (1) deregulation of electricity price does not promote energy conservation, and (2) demand-price relationship is not an inverted U-shaped. The Stock and Watson dynamic OLS is used to address the so-called second-order bias. The result showed that, deregulation of electricity price in Ghana has induced behaviours that are more consistent with energy conservation improvements. The demand-price relationship is an inverted U, which suggests that there is a price range that end-users can tolerate further price rise and still increase their consumption of electricity. However, the degree of price tolerability is higher for residential consumers than industrial consumers. The simulation results showed that, further economic growth is likely to compromise energy conservation but more in the industrial sector than the residential sector. On the other hand, future crude oil price is likely to deteriorate energy conservation in the initial years after 2016, but this trend is likely to reverse after the year 2020. Pricing mechanisms are potent to induce energy conservation but inadequate. The results suggest that they should be complemented with other stringent policies such as a mandatory energy reduction policy, investment in renewables, and personalization of energy efficiency programs. - Highlights: • Studies the demand-side of the electricity sector • Deregulating electricity price promotes energy conservation • Demand-price relationship is an inverted U-shaped • Pricing policies should be combined with other energy mandatory reduction policies

  5. Empirical Investigations of the Opportunity Limits of Automatic Residential Electric Load Shaping: Preprint

    Energy Technology Data Exchange (ETDEWEB)

    Cruickshank, Robert F.; Henze, Gregor P.; Balaji, Rajagopalan; Hodge, Bri-Mathias S.; Florita, Anthony R.

    2017-04-01

    Residential electric load shaping is often modeled as infrequent, utility-initiated, short-duration deferral of peak demand through direct load control. In contrast, modeled herein is the potential for frequent, transactive, intraday, consumer-configurable load shaping for storage-capable thermostatically controlled electric loads (TCLs), including refrigerators, freezers, and hot water heaters. Unique to this study are 28 months of 15-minute-interval observations of usage in 101 homes in the Pacific Northwest United States that specify exact start, duration, and usage patterns of approximately 25 submetered loads per home. The magnitudes of the load shift from voluntarily-participating TCL appliances are aggregated to form hourly upper and lower load-shaping limits for the coordination of electrical generation, transmission, distribution, storage, and demand. Empirical data are statistically analyzed to define metrics that help quantify load-shaping opportunities.

  6. The Risk of Residential Peak Electricity Demand: A Comparison of Five European Countries

    Directory of Open Access Journals (Sweden)

    Jacopo Torriti

    2017-03-01

    Full Text Available The creation of a Europe-wide electricity market combined with the increased intermittency of supply from renewable sources calls for an investigation into the risk of aggregate peak demand. This paper makes use of a risk model to assess differences in time-use data from residential end-users in five different European electricity markets. Drawing on the Multinational Time-Use Survey database, it assesses risk in relation to the probability of electrical appliance use within households for five European countries. Findings highlight in which countries and for which activities the risk of aggregate peak demand is higher and link smart home solutions (automated load control, dynamic pricing and smart appliances to different levels of peak demand risk.

  7. Estimating short and long-term residential demand for electricity. New evidence from Sri Lanka

    Energy Technology Data Exchange (ETDEWEB)

    Athukorala, P.P.A Wasantha; Wilson, Clevo [School of Economics and Finance, Queensland University of Technology, Brisbane (Australia)

    2010-09-15

    This study investigates the short-run dynamics and long-run equilibrium relationship between residential electricity demand and factors influencing demand - per capita income, price of electricity, price of kerosene oil and price of liquefied petroleum gas - using annual data for Sri Lanka for the period, 1960-2007. The study uses unit root, cointegration and error-correction models. The long-run demand elasticities of income, own price and price of kerosene oil (substitute) were estimated to be 0.78, - 0.62, and 0.14 respectively. The short-run elasticities for the same variables were estimated to be 0.32, - 0.16 and 0.10 respectively. Liquefied petroleum (LP) gas is a substitute for electricity only in the short-run with an elasticity of 0.09. The main findings of the paper support the following (1) increasing the price of electricity is not the most effective tool to reduce electricity consumption (2) existing subsidies on electricity consumption can be removed without reducing government revenue (3) the long-run income elasticity of demand shows that any future increase in household incomes is likely to significantly increase the demand for electricity and (4) any power generation plans which consider only current per capita consumption and population growth should be revised taking into account the potential future income increases in order to avoid power shortages in the country. (author)

  8. Estimating short and long-term residential demand for electricity. New evidence from Sri Lanka

    International Nuclear Information System (INIS)

    Athukorala, P.P.A Wasantha; Wilson, Clevo

    2010-01-01

    This study investigates the short-run dynamics and long-run equilibrium relationship between residential electricity demand and factors influencing demand - per capita income, price of electricity, price of kerosene oil and price of liquefied petroleum gas - using annual data for Sri Lanka for the period, 1960-2007. The study uses unit root, cointegration and error-correction models. The long-run demand elasticities of income, own price and price of kerosene oil (substitute) were estimated to be 0.78, - 0.62, and 0.14 respectively. The short-run elasticities for the same variables were estimated to be 0.32, - 0.16 and 0.10 respectively. Liquefied petroleum (LP) gas is a substitute for electricity only in the short-run with an elasticity of 0.09. The main findings of the paper support the following (1) increasing the price of electricity is not the most effective tool to reduce electricity consumption (2) existing subsidies on electricity consumption can be removed without reducing government revenue (3) the long-run income elasticity of demand shows that any future increase in household incomes is likely to significantly increase the demand for electricity and (4) any power generation plans which consider only current per capita consumption and population growth should be revised taking into account the potential future income increases in order to avoid power shortages in the country. (author)

  9. Electric and magnetic fields from the viewpoint of customer consulting

    International Nuclear Information System (INIS)

    Roehrenbeck, G.

    1995-01-01

    The question of acceptance of electric and magnetic fields by the individual and public opinion cannot be solved by regulations on standard values and precautionary or safety limit values alone. It is just as much a matter of technology acceptance in general and of the communicative skills of companies and associations. The author, an employee of a power supply company, attempts to point out ways towards a better communication with individuals concerned about electromagnetic fields and provide an understanding of the problems involved in getting their acceptance. (orig./VHE) [de

  10. Customized electric power storage device for inclusion in a collective microgrid

    Science.gov (United States)

    Robinett, III, Rush D.; Wilson, David G.; Goldsmith, Steven Y.

    2016-02-16

    An electric power storage device is described herein, wherein the electric power storage device is included in a microgrid. The electric power storage device has at least one of a charge rate, a discharge rate, or a power retention capacity that has been customized for a collective microgrid. The collective microgrid includes at least two connected microgrids. The at least one of the charge rate, the discharge rate, or the power retention capacity of the electric power storage device is computed based at least in part upon specified power source parameters in the at least two connected microgrids and specified load parameters in the at least two connected microgrids.

  11. Delivering customer solutions

    International Nuclear Information System (INIS)

    Bergsma, J.

    1997-01-01

    Convergence of the energy industries began with customer's demands for the best energy choice and value. In a converged energy market customers buy year-round home comfort, rather than gas heat or electric air conditioning. Union Gas has been facilitating cogeneration development to its customers since the mid 1980's. A brief description of the corporate context of Union Gas and Centra Gas was provided. Convergence at the retail level was discussed in detail. The essence of converge at the retail level is that an energy service provider will tailor products and services to meet a customer's specific needs for choice, value and best prices. Consequently, a residential customer will have the choice to select an environmentally preferred fuel source for home comfort, plus billing options, merchandise and repair services, all for one price, and from one utility

  12. Identifying Household Residential Electricity Un-subscribers under Two Electricity Subsidy Regimes in Indonesia

    OpenAIRE

    Sulistiyo, Mohammad Herman; Banchongphanith, Latdaphone; Kaneko, Shinji

    2011-01-01

    The use of electricity without a contract with a utility company is a form of electricity theft in Indonesia. The problem of illegal connection to the grid is neither widely acknowledged nor is discussed in detail in the recent literature. To enable deep discussions regarding issues of electricity fraud in Indonesia, this study aims to firstly identify the electricity un-subscribers, and then classify the un-subscribers by different tariff blocks based on the SUSENAS survey data. By comparing...

  13. Does employee safety influence customer satisfaction? Evidence from the electric utility industry.

    Science.gov (United States)

    Willis, P Geoffrey; Brown, Karen A; Prussia, Gregory E

    2012-12-01

    Research on workplace safety has not examined implications for business performance outcomes such as customer satisfaction. In a U.S. electric utility company, we surveyed 821 employees in 20 work groups, and also had access to archival safety data and the results of a customer satisfaction survey (n=341). In geographically-based work units where there were more employee injuries (based on archival records), customers were less satisfied with the service they received. Safety climate, mediated by safety citizenship behaviors (SCBs), added to the predictive power of the group-level model, but these two constructs exerted their influence independently from actual injuries. In combination, two safety-related predictor paths (injuries and climate/SCB) explained 53% of the variance in customer satisfaction. Results offer preliminary evidence that workplace safety influences customer satisfaction, suggesting that there are likely spillover effects between the safety environment and the service environment. Additional research will be needed to assess the specific mechanisms that convert employee injuries into palpable results for customers. Better safety climate and reductions in employee injuries have the potential to offer payoffs in terms of what customers experience. Copyright © 2012 National Safety Council and Elsevier Ltd. All rights reserved.

  14. Industrial and residential electricity demand dynamics in Japan: How did price and income elasticities evolve from 1989 to 2014?

    International Nuclear Information System (INIS)

    Wang, Nan; Mogi, Gento

    2017-01-01

    This study estimates the price and income elasticities of industrial and residential electricity demand in Japan with the annual data from 1989 to 2014. A time varying parameter (TVP) model with the Kalman filter is applied to monitor the evolution of consumer behaviors in the “post-bubble” period given the exogenous shock (financial crisis in 2008) and the structural breaks (electricity deregulation and Fukushima Daiichi crisis). The TVP model can provide a robust estimation of elasticities and can detect the outliers and the structural breaks. The results suggest that both industrial and residential consumers become less sensitive to price after the electricity deregulation and the financial crisis, and more sensitive to price after the Fukushima Daiichi crisis. Especially the industrial sector is less sensitive to price after the retail deregulation. By contrast, the income elasticities of industrial and residential sector consumers are stable during the examined period. Results also indicate that a negative relationship exists between the price elasticity of electricity demand and the price level of electricity after the electric sector deregulation. Some insights on the further electric sector reform and the environmental taxation in Japan are also provided. - Highlights: • A time varying parameter model is calculated with the Kalman filter. • Income elasticities are stable while price elasticities are time-varying. • Industrial sector is less sensitive to price change than residential sector. • Negative relationship between price elasticity and price level is found.

  15. A Cost-Effective Electric Vehicle Charging Method Designed For Residential Homes with Renewable Energy

    Science.gov (United States)

    Lie, T. T.; Liang, Xiuli; Haque, M. H.

    2015-03-01

    Most of the electrical infrastructure in use around the world today is decades old, and may be illsuited to widespread proliferation of personal Electric Vehicles (EVs) whose charging requirements will place increasing strain on grid demand. In order to reduce the pressure on the grid and taking benefits of off peak charging, this paper presents a smart and cost effective EV charging methodology for residential homes equipped with renewable energy resources such as Photovoltaic (PV) panels and battery. The proposed method ensures slower battery degradation and prevents overcharging. The performance of the proposed algorithm is verified by conducting simulation studies utilizing running data of Nissan Altra. From the simulation study results, the algorithm is shown to be effective and feasible which minimizes not only the charging cost but also can shift the charging time from peak value to off-peak time.

  16. Meeting the Electrical Energy Needs of a Residential Building with a Wind-Photovoltaic Hybrid System

    Directory of Open Access Journals (Sweden)

    Mohammad Hosein Mohammadnezami

    2015-03-01

    Full Text Available A complete hybrid system including a photovoltaic cell, a wind turbine, and battery is modeled to determine the best approach for sizing the system to meet the electrical energy needs of a residential building. In evaluating system performance, the city of Tehran is used as a case study. Matlab software is used for analyzing the data and optimizing the system for the given application. Further, the cost of the system design is investigated, and shows that the electrical cost of the hybrid system in Tehran is 0.62 US$/kWh, which is 78% less expensive than a wind turbine system and 34% less expensive than a photovoltaic system.

  17. A nonlinear approach to modelling the residential electricity consumption in Ethiopia

    International Nuclear Information System (INIS)

    Gabreyohannes, Emmanuel

    2010-01-01

    In this paper an attempt is made to model, analyze and forecast the residential electricity consumption in Ethiopia using the self-exciting threshold autoregressive (SETAR) model and the smooth transition regression (STR) model. For comparison purposes, the application was also extended to standard linear models. During the empirical presentation of both models, significant nonlinear effects were found and linearity was rejected. The SETAR model was found out to be relatively better than the linear autoregressive model in out-of-sample point and interval (density) forecasts. Results from our STR model showed that the residual variance of the fitted STR model was only about 65.7% of that of the linear ARX model. Thus, we can conclude that the inclusion of the nonlinear part, which basically accounts for the arrival of extreme price events, leads to improvements in the explanatory abilities of the model for electricity consumption in Ethiopia. (author)

  18. Electricity disclosure in the Nordic countries. Prestudy focussing on the customer perspective

    International Nuclear Information System (INIS)

    Gode, Jenny; Axelsson, Ulrik

    2007-04-01

    Electricity disclosure is required by the EU Directive concerning the internal market in electricity. According to the directive electricity suppliers shall make available to final customers the contribution of each energy source to the overall fuel mix and at least reference to existing sources where information on CO 2 emissions and the radioactive waste resulting from the electricity produced can be found. The information shall be reliable. The systems for electricity disclosure implemented or planned to be implemented differs among the Nordic countries and some countries currently apply some kind of transitional solutions. The systems applied at present cannot be easily combined, but extensive changes would only be needed in the Finnish system. Regulations for the Swedish system are also needed. Multiple counting (counting of e.g. environmental attributes more than once) occurs in all Nordic systems and at Nordic level as well. The Finnish system does not make corrections of environmental attributes from the electricity mix; Sweden and Norway currently apply transitional preliminary systems where the risk of multiple counting is obvious and Denmark does not yet fully apply the rules set up in their implemented system. However, in Sweden, Norway and Denmark it is likely that reliable systems will be implemented and applied - presumed that regulations for the Swedish system will be implemented according to previous plans. Multiple counting at Nordic level is a result of partly national multiple counting and partly due to application of different tracking systems, rules for import and export of electricity and attributes as well as rules and basis for correction of the residual (a residual is not at all used in Finland). Ten business customers have been interviewed regarding their opinions, requirements and desires with respect to electricity disclosure, but a clear picture has not emerged from these interviews. Several customers pay extra for some kind of green

  19. Modeling hourly consumption of electricity and district heat in non-residential buildings

    International Nuclear Information System (INIS)

    Kipping, A.; Trømborg, E.

    2017-01-01

    Models for hourly consumption of heat and electricity in different consumer groups on a regional level can yield important data for energy system planning and management. In this study hourly meter data, combined with cross-sectional data derived from the Norwegian energy label database, is used to model hourly consumption of both district heat and electrical energy in office buildings and schools which either use direct electric heating (DEH) or non-electric hydronic heating (OHH). The results of the study show that modeled hourly total energy consumption in buildings with DEH and in buildings with OHH (supplied by district heat) exhibits differences, e.g. due to differences in heat distribution and control systems. In a normal year, in office buildings with OHH the main part of total modeled energy consumption is used for electric appliances, while in schools with OHH the main part is used for heating. In buildings with OHH the share of modeled annual heating energy is higher than in buildings with DEH. Although based on small samples our regression results indicate that the presented method can be used for modeling hourly energy consumption in non-residential buildings, but also that larger samples and additional cross-sectional information could yield improved models and more reliable results. - Highlights: • Schools with district heating (DH) tend to use less night-setback. • DH in office buildings tends to start earlier than direct electric heating (DEH). • In schools with DH the main part of annual energy consumption is used for heating. • In office buildings with DH the main part is used for electric appliances. • Buildings with DH use a larger share of energy for heating than buildings with DEH.

  20. Assessing Impact of Large-Scale Distributed Residential HVAC Control Optimization on Electricity Grid Operation and Renewable Energy Integration

    Science.gov (United States)

    Corbin, Charles D.

    Demand management is an important component of the emerging Smart Grid, and a potential solution to the supply-demand imbalance occurring increasingly as intermittent renewable electricity is added to the generation mix. Model predictive control (MPC) has shown great promise for controlling HVAC demand in commercial buildings, making it an ideal solution to this problem. MPC is believed to hold similar promise for residential applications, yet very few examples exist in the literature despite a growing interest in residential demand management. This work explores the potential for residential buildings to shape electric demand at the distribution feeder level in order to reduce peak demand, reduce system ramping, and increase load factor using detailed sub-hourly simulations of thousands of buildings coupled to distribution power flow software. More generally, this work develops a methodology for the directed optimization of residential HVAC operation using a distributed but directed MPC scheme that can be applied to today's programmable thermostat technologies to address the increasing variability in electric supply and demand. Case studies incorporating varying levels of renewable energy generation demonstrate the approach and highlight important considerations for large-scale residential model predictive control.

  1. A pattern recognition methodology for evaluation of load profiles and typical days of large electricity customers

    International Nuclear Information System (INIS)

    Tsekouras, G.J.; Kotoulas, P.B.; Tsirekis, C.D.; Dialynas, E.N.; Hatziargyriou, N.D.

    2008-01-01

    This paper describes a pattern recognition methodology for the classification of the daily chronological load curves of each large electricity customer, in order to estimate his typical days and his respective representative daily load profiles. It is based on pattern recognition methods, such as k-means, self-organized maps (SOM), fuzzy k-means and hierarchical clustering, which are theoretically described and properly adapted. The parameters of each clustering method are properly selected by an optimization process, which is separately applied for each one of six adequacy measures. The results can be used for the short-term and mid-term load forecasting of each consumer, for the choice of the proper tariffs and the feasibility studies of demand side management programs. This methodology is analytically applied for one medium voltage industrial customer and synoptically for a set of medium voltage customers of the Greek power system. The results of the clustering methods are presented and discussed. (author)

  2. Estimating customer electricity savings from projects installed by the U.S. ESCO industry

    Energy Technology Data Exchange (ETDEWEB)

    Carvallo, Juan Pablo [Lawrence Berkeley National Laboratory (LBNL), Berkeley, CA (United States); Larsen, Peter H. [Lawrence Berkeley National Laboratory (LBNL), Berkeley, CA (United States); Goldman, Charles A. [Lawrence Berkeley National Laboratory (LBNL), Berkeley, CA (United States)

    2014-11-25

    The U.S. energy service company (ESCO) industry has a well-established track record of delivering substantial energy and dollar savings in the public and institutional facilities sector, typically through the use of energy savings performance contracts (ESPC) (Larsen et al. 2012; Goldman et al. 2005; Hopper et al. 2005, Stuart et al. 2013). This ~$6.4 billion industry, which is expected to grow significantly over the next five years, may play an important role in achieving demand-side energy efficiency under local/state/federal environmental policy goals. To date, there has been little or no research in the public domain to estimate electricity savings for the entire U.S. ESCO industry. Estimating these savings levels is a foundational step in order to determine total avoided greenhouse gas (GHG) emissions from demand-side energy efficiency measures installed by U.S. ESCOs. We introduce a method to estimate the total amount of electricity saved by projects implemented by the U.S. ESCO industry using the Lawrence Berkeley National Laboratory (LBNL) /National Association of Energy Service Companies (NAESCO) database of projects and LBNL’s biennial industry survey. We report two metrics: incremental electricity savings and savings from ESCO projects that are active in a given year (e.g., 2012). Overall, we estimate that in 2012 active U.S. ESCO industry projects generated about 34 TWh of electricity savings—15 TWh of these electricity savings were for MUSH market customers who did not rely on utility customer-funded energy efficiency programs (see Figure 1). This analysis shows that almost two-thirds of 2012 electricity savings in municipal, local and state government facilities, universities/colleges, K-12 schools, and healthcare facilities (i.e., the so-called “MUSH” market) were not supported by a utility customer-funded energy efficiency program.

  3. Capacity Planning Frameworks for Electric Vehicle Charging Stations with Multi-Class Customers

    OpenAIRE

    Bayram, Islam Safak; Tajer, Ali; Abdallah, Mohamed; Qaraqe, Khalid

    2015-01-01

    In order to foster electric vehicle (EV) adoption, there is a strong need for designing and developing charging stations that can accommodate different customer classes, distinguished by their charging preferences, needs, and technologies. By growing such charging station networks, the power grid becomes more congested and, therefore, controlling of charging demands should be carefully aligned with the available resources. This paper focuses on an EV charging network equipped with different c...

  4. Outsourcing of generating assets as a competitive strategy for large electric customers

    International Nuclear Information System (INIS)

    Giacalone, F.T.; Hocker, C.

    1998-01-01

    The US electric power industry is at a transitional stage on the way to full competition at the retail level. A fundamental difference between wholesale and retail competition is that, with the latter, the end user will have a choice of suppliers. Large electric customers, such as industrial manufacturers, have traditionally had only two choices: to purchase from the local franchise utility or to self-generate. With retail competition, however, these same customers will have not only have many choices of suppliers to compare against the self-generation option, but also will have a new alternative to consider - that of outsourcing their generating assets as a means of retaining effective control, but not necessarily ownership, of their electric supply. Outsourcing of generation assets means turning over complete or partial ownership of these assets to a third party, who then sells the electricity back to the customer at retail. This approach can be advantageous to a customer who wants to achieve one or more of the following benefits that are generally not available in the traditional ''make or buy'' paradigm: monetize (receive cash for) assets to pay down debt or redeploy into its core business; reduce operating and overhead costs; meet increasing power demand without making a significant capital expenditure; retain a significant degree of control over the operation of the assets, rather than turning its source of supply to a utility, independent generator, or power marketer; and move the assets off-balance sheet and off-credit as a means of improving its corporate financial position. Outsourcing of industrial generation, including most or all of the above benefits has already occurred successfully in a handful of cases, such as the James River and Stone Container mills discussed in this paper

  5. Feasibility of optimizing large utility electricity customers on a distribution feeder

    DEFF Research Database (Denmark)

    Pensini, Alessandro; Mammoli, A.

    2014-01-01

    the electricity price, which in turn reflects the DSO requirements. However, most optimization tools are intended for minimizing the costs of a single user and do not take into account the grid operation. If large customers in the same area optimize their schedules, unwanted ‘artificial’ peaks may occur...... ability of the proposed model that delivers schedules where the peaks height can be reduced by a given degree. The additional power constraint reduces overload time by 54% while maintaining the electricity bill substantially equal to the optimal unconstrained formulation (1% cost increase). Reducing......The cost of electricity for a building can be lowered by applying optimization strategies that provide optimal purchasing schedules for the building operation under a variable electricity price. From the DSO perspective, this introduces benefits to the grid. The optimal schedule better follows...

  6. Massive coordination of residential embedded electricity generation and demand response using the PowerMatcher approach

    International Nuclear Information System (INIS)

    Kamphuis, I.G.; Hommelberg, M.P.F.; Warmer, C.J.; Kok, J.K.

    2007-01-01

    Different driving forces push the electricity production towards decentralization. The projected increase of distributed power generation on the residential level with an increasing proportion of intermittent renewable energy resources poses problems for continuously matching the energy balance when coordination takes place centrally. On the other hand, new opportunities arise by intelligent clustering of generators and demand in so-called Virtual Power Plants. Part of the responsibility for new coordination mechanisms, then, has to be laid locally. To achieve this, the current electricity infrastructure is expected to evolve into a network of networks (including ICT (Information and Communication Technology)-networks), in which all system parts communicate with one another, are aware of each other's context and may influence each other. In this paper, a multi-agent systems approach, using price signal-vectors from an electronic market is presented as an appropriate technology needed for massive control and coordination tasks in these future electricity networks. The PowerMatcher, a market-based control concept for supply and demand matching (SDM) in electricity networks, is discussed. The results within a simulation study show the ability to raise the simultaneousness of electricity production and consumption within (local) control clusters with cogeneration and heat-pumps by exchanging price signals and coordinated allocation using market algorithms. The control concept, however, can also be applied in other business cases like reduction of imbalance cost in commercial portfolios or virtual power plant operators, utilizing distributed generators. Furthermore, a PowerMatcher-based field test configuration with 15 Stirling-engine powered micro-CHP's is described, which is currently in operation within a field test in the Netherlands

  7. Residential Fuel Cell Demonstration Handbook: National Rural Electric Cooperative Association Cooperative Research Network

    Energy Technology Data Exchange (ETDEWEB)

    Torrero, E.; McClelland, R.

    2002-07-01

    This report is a guide for rural electric cooperatives engaged in field testing of equipment and in assessing related application and market issues. Dispersed generation and its companion fuel cell technology have attracted increased interest by rural electric cooperatives and their customers. In addition, fuel cells are a particularly interesting source because their power quality, efficiency, and environmental benefits have now been coupled with major manufacturer development efforts. The overall effort is structured to measure the performance, durability, reliability, and maintainability of these systems, to identify promising types of applications and modes of operation, and to assess the related prospect for future use. In addition, technical successes and shortcomings will be identified by demonstration participants and manufacturers using real-world experience garnered under typical operating environments.

  8. Assessing the effects of customer innovativeness, environmental value and ecological lifestyles on residential solar power systems install intention

    International Nuclear Information System (INIS)

    Chen, Kee Kuo

    2014-01-01

    To understand the impact of environmental value, ecological lifestyle, customer innovativeness on customer intention to install solar power system (SPS) in their private houses, an empirical model was proposed. Customer innovativeness was treated as a second-order construct with two first-order dimensions, with each of the latter being measured by means of reflective indicators. Using structural equation modeling, data collected from 203 college students and faculties at a University of Taiwan were tested against the model. We found that environmental value has a positive impact on ecological lifestyle and SPS install intention. Although ecological lifestyle associates positively with SPS install intention, the effect disappears when environmental value is included in the model. The effect of customer innovativeness on SPS install intention results from the tendency of customer novelty seeking, while the impact of customer independent judgment-making on SPS install intention is insignificant. The model explained 76% of the total variations within SPS install intention. Managerial implications for promoting of SPS are considered, and suggestions for further research provided. - Highlights: • We integrate customer innovativeness into an environmental behavior model. • The impact of customer innovativeness on SPS install intention was confirmed. • The impact of novelty seeking on SPS install intention has been found. • Environmental value is the most important factor for SPS install intention. • The model explained 76% of the total variations within SPS install intention

  9. Who gains from hourly time-of-use retail prices on electricity? An analysis of consumption profiles for categories of Danish electricity customers

    DEFF Research Database (Denmark)

    Møller Andersen, Frits; Larsen, Helge V.; Kitzing, Lena

    2014-01-01

    include a systematic component in the hourly variation, we show that customers with different consumption profiles experience different average cost of their electricity consumption when billed according to hourly time-of-use prices. Thus, some categories of customers stand to gain from time......Studies of the aggregated hourly electricity load in geographical areas typically show a systematic variation over the day, the week, and seasons. With hourly metering of individual customers, data for individual consumption profiles have become available. Looking into these data we show...... that consumption profiles for specific categories of customers are equally systematic but quite distinct for different categories of customers. That is, different categories of customers contribute quite differently to the aggregated load profile. Coupling consumption profiles with hourly market prices which also...

  10. An analysis of the impact of Renewable Portfolio Standards on residential electricity prices

    Science.gov (United States)

    Larson, Andrew James

    A Renewable Portfolio Standard (RPS) has become a popular policy for states seeking to increase the amount of renewable energy generated for consumers of electricity. The success of these state programs has prompted debate about the viability of a national RPS. The impact that these state level policies have had on the price consumers pay for electricity is the subject of some debate. Several federal organizations have conducted studies of the impact that a national RPS would have on electricity prices paid by consumers. NREL and US EIA utilize models that analyze the inputs in electricity generation to examine the future price impact of changes to electricity generation and show marginal increases in prices paid by end users. Other empirical research has produced similar results, showing that the existence of an RPS increases the price of electricity. These studies miss important aspects of RPS policies that may change how we view these price increases from RPS policies. By examining the previous empirical research on RPS policies, this study seeks to identify the controls necessary to build an effective model. These controls are utilized in a fixed effects model that seeks to show how the controls and variables of interest impact electricity prices paid by residential consumers of electricity. This study utilizes a panel data set from 1990 to 2014 to analyze the impact of these policies controlling for generating capacity, the regulatory status of utilities in each state, demographic characteristics of the states, and fuel prices. The results of the regressions indicate that prices are likely to be higher in states that have an RPS compared to states that do not have such a policy. Several of the characteristics mentioned above have price impacts, and so discussing RPS policies in the context of other factors that contribute to electricity prices is essential. In particular, the regulatory status of utilities in each state is an important determinate of price as

  11. Utility of Big Area Additive Manufacturing (BAAM) For The Rapid Manufacture of Customized Electric Vehicles

    Energy Technology Data Exchange (ETDEWEB)

    Love, Lonnie J [ORNL

    2015-08-01

    This Oak Ridge National Laboratory (ORNL) Manufacturing Development Facility (MDF) technical collaboration project was conducted in two phases as a CRADA with Local Motors Inc. Phase 1 was previously reported as Advanced Manufacturing of Complex Cyber Mechanical Devices through Community Engagement and Micro-manufacturing and demonstrated the integration of components onto a prototype body part for a vehicle. Phase 2 was reported as Utility of Big Area Additive Manufacturing (BAAM) for the Rapid Manufacture of Customized Electric Vehicles and demonstrated the high profile live printing of an all-electric vehicle using ONRL s Big Area Additive Manufacturing (BAAM) technology. This demonstration generated considerable national attention and successfully demonstrated the capabilities of the BAAM system as developed by ORNL and Cincinnati, Inc. and the feasibility of additive manufacturing of a full scale electric vehicle as envisioned by the CRADA partner Local Motors, Inc.

  12. Optimal pricing of default customers in electrical distribution systems: Effect behavior performance of demand response models

    International Nuclear Information System (INIS)

    Yusta, J.M.; Khodr, H.M.; Urdaneta, A.J.

    2007-01-01

    The response of a non-linear mathematical model is analyzed for the calculation of the optimal prices for electricity assuming default customers under different scenarios and using five different mathematical functions for the consumer response: linear, hyperbolic, potential, logarithmic and exponential. The mathematical functions are defined to simulate the hourly changes in the consumer response according to the load level, the price of electricity, and also depending on the elasticity at every hour. The behavior of the optimization model is evaluated separately under two different objective functions: the profit of the electric utility and the social welfare. The optimal prices as well as the served load are calculated for two different operation schemes: in an hourly basis and also assuming a single constant price for the 24 h of the day. Results obtained by the optimization model are presented and compared for the five different consumer load functions. (author)

  13. Data-based method for creating electricity use load profiles using large amount of customer-specific hourly measured electricity use data

    International Nuclear Information System (INIS)

    Raesaenen, Teemu; Voukantsis, Dimitrios; Niska, Harri; Karatzas, Kostas; Kolehmainen, Mikko

    2010-01-01

    The recent technological developments monitoring the electricity use of small customers provides with a whole new view to develop electricity distribution systems, customer-specific services and to increase energy efficiency. The analysis of customer load profile and load estimation is an important and popular area of electricity distribution technology and management. In this paper, we present an efficient methodology, based on self-organizing maps (SOM) and clustering methods (K-means and hierarchical clustering), capable of handling large amounts of time-series data in the context of electricity load management research. The proposed methodology was applied on a dataset consisting of hourly measured electricity use data, for 3989 small customers located in Northern-Savo, Finland. Information for the hourly electricity use, for a large numbers of small customers, has been made available only recently. Therefore, this paper presents the first results of making use of these data. The individual customers were classified into user groups based on their electricity use profile. On this basis, new, data-based load curves were calculated for each of these user groups. The new user groups as well as the new-estimated load curves were compared with the existing ones, which were calculated by the electricity company, on the basis of a customer classification scheme and their annual demand for electricity. The index of agreement statistics were used to quantify the agreement between the estimated and observed electricity use. The results indicate that there is a clear improvement when using data-based estimations, while the new-estimated load curves can be utilized directly by existing electricity power systems for more accurate load estimates.

  14. VersiCharge-SG - Smart Grid Capable Electric Vehicle Supply Equipment (EVSE) for Residential Applications

    Energy Technology Data Exchange (ETDEWEB)

    Wei, Dong [National Renewable Energy Lab. (NREL), Golden, CO (United States); Haas, Harry [National Renewable Energy Lab. (NREL), Golden, CO (United States); Terricciano, Paul [National Renewable Energy Lab. (NREL), Golden, CO (United States)

    2015-09-30

    In his 2011 State of the Union address, President Obama called for one million electric vehicles on the road by 2015 [1]. With large-scale Electric Vehicle (EV) or Plug-in Electric Vehicle (PEV or EV for short) or Plug-in Hybrid Electric Vehicle (PHEV) penetration into the US market, there will be drastic reduction in fossil fuel consumption, thus significantly reducing our dependency on foreign oil [2-6]. There will also be significant reduction on Green House Gas (GHG) emissions and smog in the major US cities [3, 7, 8]. Similar studies have also been done other industrial counties [9]. For the fuel cost, with the home electricity rate around $0.13 per kWh, it would cost about $0.05 per mile for DC operation and $0.03 cents per mile for AC operation. But, assuming 25 miles per gallon for a typical vehicle and $4 per gallon, fossil fuel will cost $0.16 per mile [10]. The overall lifecycle cost of PEVs will be several folds lower than the existing fossil fueled vehicles. Despite the above advantages of the EVs, the current cost of EVSE is not affordable for the average consumer. Presently, the cost of installing state-of-the-art residential EVSE ranges from $1500 to $2500 [11]. Low priced EVSE technology, which is easy to install, and affordable to operate and maintain by an average consumer, is essential for the large-scale market penetration of EVs. In addition, the long-term success of this technology is contingent on the PEVs having minimal excessive load and shift impact on the grid, especially at peak times. In a report [2] published by the Pacific Northwest National Laboratory (PNNL), the exiting electric power generation infrastructure, if used at its full capacity 24 hours a day, would support up to 84% of the nation’s cars, pickup trucks and SUVs for an average daily drive of 33 miles. This mileage estimate is certainly much below what an average driver would drive his/her vehicle per day. Another report [3] by the National Renewable Energy Laboratory

  15. Customizing longitudinal electric field profiles using spatial dispersion in dielectric wire arrays

    Science.gov (United States)

    Boyd, Taylor; Gratus, Jonathan; Kinsler, Paul; Letizia, Rosa

    2018-02-01

    We show how spatial dispersion can be used as a mechanism to customize the longitudinal profiles of electric fields inside modulated wire media, using a fast and remarkably accurate 1D inhomogeneous model. This customization gives fine control of the sub-wavelength behaviour of the field, as has been achieved recently for transverse fields in simpler slotted-slab media. Our scheme avoids any necessity to run a long series of computationally intensive 3D simulations of specific structures, in order to iteratively converge (or brute-force search) to an empirical `best-performance' design according to an abstract figure-of-merit. Instead, if supplied with an `ideal waveform' profile, we could now calculate how to construct it directly. Notably, and unlike most work on photonic crystal structures, our focus is specifically on the field profiles because of their potential utility, rather than other issues such as band-gap control, and/or transmission and reflection coefficients.

  16. Environmental determinants of unscheduled residential outages in the electrical power distribution of Phoenix, Arizona

    International Nuclear Information System (INIS)

    Maliszewski, Paul J.; Larson, Elisabeth K.; Perrings, Charles

    2012-01-01

    The sustainability of power infrastructures depends on their reliability. One test of the reliability of an infrastructure is its ability to function reliably in extreme environmental conditions. Effective planning for reliable electrical systems requires knowledge of unscheduled outage sources, including environmental and social factors. Despite many studies on the vulnerability of infrastructure systems, the effect of interacting environmental and infrastructural conditions on the reliability of urban residential power distribution remains an understudied problem. We model electric interruptions using outage data between the years of 2002 and 2005 across Phoenix, Arizona. Consistent with perceptions of increased exposure, overhead power lines positively correlate with unscheduled outages indicating underground cables are more resistant to failure. In the presence of overhead lines, the interaction between birds and vegetation as well as proximity to nearest desert areas and lakes are positive driving factors explaining much of the variation in unscheduled outages. Closeness to the nearest arterial road and the interaction between housing square footage and temperature are also significantly positive. A spatial error model was found to provide the best fit to the data. Resultant findings are useful for understanding and improving electrical infrastructure reliability. - Highlights: ► Unscheduled outages were related to interacting environmental and infrastructural conditions. ► Underground feeders are more resistant to failure. ► In the presence of overhead lines, birds, vegetation, and proximity to desert areas are positive driving factors. ► Proximity to arterial roads and a proxy for energy demand were significantly positive. ► Outages were most spatially dependent up to around 350 m.

  17. Electricity to natural gas competition under customer-side technological change: a marginal cost pricing analysis

    International Nuclear Information System (INIS)

    Gulli', Francesco

    2004-01-01

    This paper aims at evaluating the impact of technological change (on the customer side of the meter) on the network energy industry (electricity and natural gas). The performances of the small gas fired power technologies and the electrical reversible heat pumps have improved remarkably over the last ten years, making possible (or more viable) two opposite technological trajectories: the fully gas-based system, based on the use of small CHP (combined heat and power generation) plants, which would involve a wide decentralisation of energy supply; the fully electric-based system, based on the use of reversible electric heat pumps, which would imply increasing centralisation of energy supply. The analysis described in this paper attempts to evaluate how these two kinds of technological solutions can impact on inter-service competition when input prices are ste equals to marginal costs of supply in each stage of the electricity and natural gas industries. For this purpose, unbundled prices over time and over space are simulated. In particular the paper shows that unbundling prices over space in not very important in affecting electricity to natural gas competition and that, when prices are set equal to long-run marginal costs, the fully electric-based solution (the reversible heat pump) is by far preferable to the fully gas-based solution (the CHP gas fired small power plant). In consequence, the first best outcome of the technological change would involve increasing large power generation and imported (from the utility grid) electricity consumption. Given this framework, we have to ask ourselves why operators, regulators and legislators are so optimistic about the development of the fully gas-based solutions. In this respect, the paper suggests that market distortions (such as market power, energy taxation and inefficient pricing regulation) might have give an ambiguous representation of the optimal technological trajectory, inducing to overestimate the social value

  18. Impact of roof integrated PV orientation on the residential electricity peak demand

    International Nuclear Information System (INIS)

    Sadineni, Suresh B.; Atallah, Fady; Boehm, Robert F.

    2012-01-01

    Highlights: ► A study to demonstrate peak load reductions at the substation. ► A new residential energy efficient community named Villa Trieste is being developed. ► The peak demand from the homes has decreased by 38% through energy efficiency. ► Orientation of roof integrated PV has less influence on the summer peak demand. ► Increasing thermostat temperature during peak by 1 °C can significantly reduce peaks. -- Abstract: Peak electricity demand has been an issue in the Desert Southwest region of the US, due to extreme summer temperatures. To address this issue, a consortium was formed between the University of Nevada, Las Vegas, Pulte Homes, and NV Energy. An energy efficient residential community was developed by the team in Las Vegas with approximately 200 homes to study substation-level peak reduction strategies. A summer peak reduction of more than 65%, between 1:00 PM and 7:00 PM, compared to code standard housing developments is the targeted goal of the project. Approximately 50 homes are already built and some are occupied. The energy performances of the homes have been monitored and are presented in this paper. Several peak electric load reduction strategies such as energy efficiency in buildings, roof integrated photovoltaics (PV) and direct load control have been applied. Though all the homes in the developed community are installed with 1.8 kW p PV systems, the orientation of the PV system depends on the building orientation. Focus of this paper is to find the impact of PV orientation on the peak load from a building. In addition, different time-of-use (TOU) energy pricing options are offered by the local electrical utility company. Hence it is important to find an optimal pricing option for each building. A computer model has been developed for one of the homes in the new development using building energy simulation code, ENERGY-10. Calculations on the PV orientations have shown that a south and 220° (i.e. 40° west of due south

  19. Development of an Energy-Savings Calculation Methodology for Residential Miscellaneous Electric Loads: Preprint

    Energy Technology Data Exchange (ETDEWEB)

    Hendron, R.; Eastment, M.

    2006-08-01

    In order to meet whole-house energy savings targets beyond 50% in residential buildings, it will be essential that new technologies and systems approaches be developed to address miscellaneous electric loads (MELs). These MELs are comprised of the small and diverse collection of energy-consuming devices found in homes, including what are commonly known as plug loads (televisions, stereos, microwaves), along with all hard-wired loads that do not fit into other major end-use categories (doorbells, security systems, garage door openers). MELs present special challenges because their purchase and operation are largely under the control of the occupants. If no steps are taken to address MELs, they can constitute 40-50% of the remaining source energy use in homes that achieve 60-70% whole-house energy savings, and this percentage is likely to increase in the future as home electronics become even more sophisticated and their use becomes more widespread. Building America (BA), a U.S. Department of Energy research program that targets 50% energy savings by 2015 and 90% savings by 2025, has begun to identify and develop advanced solutions that can reduce MELs.

  20. Assessing Impact of Large-Scale Distributed Residential HVAC Control Optimization on Electricity Grid Operation and Renewable Energy Integration

    OpenAIRE

    Corbin, Charles

    2014-01-01

    Demand management is an important component of the emerging Smart Grid, and a potential solution to the supply-demand imbalance occurring increasingly as intermittent renewable electricity is added to the generation mix. Model predictive control (MPC) has shown great promise for controlling HVAC demand in commercial buildings, making it an ideal solution to this problem. MPC is believed to hold similar promise for residential applications, yet very few examples exist in the literature despite...

  1. Potential Effect and Analysis of High Residential Solar Photovoltaic (PV Systems Penetration to an Electric Distribution Utility (DU

    Directory of Open Access Journals (Sweden)

    Jeffrey Tamba Dellosa

    2016-11-01

    Full Text Available The Renewable Energy Act of 2008 in the Philippines provided an impetus for residential owners to explore solar PV installations at their own rooftops through the Net-Metering policy. The Net-Metering implementation through the law however presented some concerns with inexperienced electric DU on the potential effect of high residential solar PV system installations. It was not known how a high degree of solar integration to the grid can possibly affect the operations of the electric DU in terms of energy load management. The primary objective of this study was to help the local electric DU in the analysis of the potential effect of high residential solar PV system penetration to the supply and demand load profile in an electric distribution utility (DU grid in the province of Agusan del Norte, Philippines. The energy consumption profiles in the year 2015 were obtained from the electric DU operating in the area. An average daily energy demand load profile was obtained from 0-hr to the 24th hour of the day based from the figures provided by the electric DU. The assessment part of the potential effect of high solar PV system integration assumed four potential total capacities from 10 Mega Watts (MW to 40 MW generated by all subscribers in the area under study at a 10 MW interval. The effect of these capacities were measured and analyzed with respect to the average daily load profile of the DU. Results of this study showed that a combined installations beyond 20 MWp coming from all subscribers is not viable for the local electric DU based on their current energy demand or load profile. Based from the results obtained, the electric DU can make better decisions in the management of high capacity penetration of solar PV systems in the future, including investment in storage systems when extra capacities are generated. Article History: Received July 15th 2016; Received in revised form Sept 23rd 2016; Accepted Oct 1st 2016; Available online How to Cite

  2. Restructuring and the retail residential market for power in Pennsylvania

    International Nuclear Information System (INIS)

    Kleit, Andrew N.; Shcherbakova, Anastasia V.; Chen Xu

    2012-01-01

    In January 2010 electricity retail residential rate caps expired in a large part of Pennsylvania, allowing consumers to shop for electricity in the retail market. In this paper we employ customer-level data from the relevant territory to analyze what residential customer and community characteristics impacted the decision of whether or not to switch to an alternative electricity provider, and when to make the switch. Results show that customers with higher usage levels (especially around the time of the program's introduction), electric heating, and those living in more urban and more educated communities with lower unemployment rates and higher median household incomes were both more likely to switch, and more likely to do so faster. Lower switching rates and a slower switching response was observed from customers with more variable month to month usage (perhaps this made them unsure of future benefits from switching), those on alternative residential electricity rates (time-of-day and thermal storage programs), and those new to the relevant area (perhaps due to lack of information about the residential choice program). Critics of retail electricity competition have suggested that it disadvantages poor and elderly ratepayers. Our results do not support this contention. Customers living in communities with higher poverty rates were actually more likely to switch (and do so faster) than middle-income consumers. Communities with higher shares of senior population were not found to have lower switching rates from younger communities. - Highlights: ► We analyze introduction of retail competition in Pennsylvania's electricity sector. ► We evaluate what characteristics influence consumers to switch electric providers. ► Higher usage and electric heat influence customers to switch and to do so faster. ► More variable usage and being new to service area deter switching. ► High poverty rates induce switching; older communities no less likely to switch.

  3. Change in consumer sensitivity to electricity prices in response to retail deregulation: A panel empirical analysis of the residential demand for electricity in the United States

    International Nuclear Information System (INIS)

    Nakajima, Tadahiro; Hamori, Shigeyuki

    2010-01-01

    About ten years have passed since the deregulation of the U.S. retail electricity market, and it is now generally accepted that the available data is adequate to quantitatively assess and compare conditions before and after deregulation. This study, therefore, estimates the changes in price elasticity in the residential electricity market to examine the changes, if any, in household sensitivity (as a result of retail electricity market deregulation policies) to residential electricity rates. Specifically, six types of panel data are prepared, based on three cross-sections-all states (except for Alaska and Hawaii) and the District of Columbia, deregulated states, and non-deregulated states-and two time series-the period before deregulation and the period after deregulation. The panel empirical analysis techniques are used to determine whether or not the variables are stationary, and to estimate price elasticity. We find that there is no substantial difference in the price elasticity between deregulated and non-deregulated states for both periods-before deregulation and after deregulation. Thus, it can be said that the deregulation of the retail electricity market has not made consumers more sensitive to electricity rates and that retail deregulation policies are not the cause of price elasticity differences between deregulated and non-deregulated states.

  4. Driving Demand for Home Energy Improvements: Motivating residential customers to invest in comprehensive upgrades that eliminate energy waste, avoid high utility bills, and spur the economy

    Energy Technology Data Exchange (ETDEWEB)

    Fuller, Merrian C.

    2010-09-20

    Policy makers and program designers in the U.S. and abroad are deeply concerned with the question of how to scale up energy efficiency to a level that is commensurate both to the scale of the energy and climate challenges we face, and to the potential for energy savings that has been touted for decades. When policy makers ask what energy efficiency can do, the answers usually revolve around the technical and economic potential of energy efficiency - they rarely hone in on the element of energy demand that matters most for changing energy usage in existing homes: the consumer. A growing literature is concerned with the behavioral underpinnings of energy consumption. We examine a narrower, related subject: How can millions of Americans be persuaded to divert valued time and resources into upgrading their homes to eliminate energy waste, avoid high utility bills, and spur the economy? With hundreds of millions of public dollars flowing into incentives, workforce training, and other initiatives to support comprehensive home energy improvements, it makes sense to review the history of these programs and begin gleaning best practices for encouraging comprehensive home energy improvements. Looking across 30 years of energy efficiency programs that targeted the residential market, many of the same issues that confronted past program administrators are relevant today: How do we cost-effectively motivate customers to take action? Who can we partner with to increase program participation? How do we get residential efficiency programs to scale? While there is no proven formula - and only limited success to date with reliably motivating large numbers of Americans to invest in comprehensive home energy improvements, especially if they are being asked to pay for a majority of the improvement costs - there is a rich and varied history of experiences that new programs can draw upon. Our primary audiences are policy makers and program designers - especially those that are relatively

  5. Setting up charging electric stations within residential communities in current China: Gaming of government agencies and property management companies

    International Nuclear Information System (INIS)

    Wu, Tian; Ma, Lin; Mao, Zhonggen; Ou, Xunmin

    2015-01-01

    The difficulty of charging electric vehicles (EVs) is now hindering their further development. Governments generally choose to build stations for home charging (including piles) within residential communities. Given the conflict of interest between various government agencies and property management companies, constructing a charging station within residential communities would result in welfare loss for the property management companies and therefore lead to the principal–agent problem. This paper constructs a two-period imperfect information game theory model to study the moral hazard involved in this issue and government agencies' optimal choice. In the analytic solution of the model, we find that the optimal choice for a farsighted government agency is to constantly improve the incentive mechanism and introduce charging stations only when the conflict of interest is eliminated. Any benefits derived from government regulations by force would prove short-lived. The government should focus on long-term returns in the development of EVs, and its optimal mechanism should be designed to mitigate the principal–agent problem of property management companies, thereby accelerate the progress of EV charging infrastructure and improve overall social welfare. - Highlights: • The charging of electric vehicles (EVs) is hindering their use. • A game theory model is used for analysis of EV charging station construction. • Charging stations are in residential communities in China. • Government agencies are constantly improving incentive mechanisms

  6. The Effect of Electric Load Profiles on the Performance of Off-Grid Residential Hybrid Renewable Energy Systems

    Directory of Open Access Journals (Sweden)

    Stephen Treado

    2015-10-01

    Full Text Available This paper investigates the energy performance of off-grid residential hybrid renewable electric power systems, particularly the effect of electric load profiles on the ability to harvest available solar energy and avoid the consumption of auxiliary energy in the form of propane. The concepts are illustrated by an analysis of the energy performance of electric and propane-fired refrigerators. Off-grid electric power systems frequently incorporate a renewable source, such as wind or solar photovoltaic (PV, with a back-up power provided by a propane fueled motor/generator. Among other design decisions, residential consumers face the choice of employing an electric refrigerator with a conventional vapor compression refrigeration system, or a fuel-fired refrigerator operating as an absorption refrigeration system. One interesting question is whether it is more advantageous from an energy perspective to use electricity to run the refrigerator, which might be provided by some combination of the PV and propane motor/generator, thereby taking advantage of the relatively higher electric refrigerator Coefficient of Performance (COP and free solar energy but having to accept a low electrical conversion efficiency of the motor/generator, or use thermal energy from the combustion of propane to produce the refrigeration effect via an absorption system, albeit with a much lower COP. The analysis is complicated by the fact that most off-grid renewable electrical power systems utilize a battery bank to provide electrical power when it is not available from the wind turbine or PV system, so the state of charge of the battery bank will have a noticeable impact on what energy source is available at any moment in time. Daily electric load profiles combined with variable solar energy input determine the state of charge of the battery bank, with the degree of synchronization between the two being a critical factor in determining performance. The annual energy usage

  7. Profit maximization with customer satisfaction control for electric vehicle charging in smart grids

    Directory of Open Access Journals (Sweden)

    Edwin Collado

    2017-05-01

    Full Text Available As the market of electric vehicles is gaining popularity, large-scale commercialized or privately-operated charging stations are expected to play a key role as a technology enabler. In this paper, we study the problem of charging electric vehicles at stations with limited charging machines and power resources. The purpose of this study is to develop a novel profit maximization framework for station operation in both offline and online charging scenarios, under certain customer satisfaction constraints. The main goal is to maximize the profit obtained by the station owner and provide a satisfactory charging service to the customers. The framework includes not only the vehicle scheduling and charging power control, but also the managing of user satisfaction factors, which are defined as the percentages of finished charging targets. The profit maximization problem is proved to be NPcomplete in both scenarios (NP refers to “nondeterministic polynomial time”, for which two-stage charging strategies are proposed to obtain efficient suboptimal solutions. Competitive analysis is also provided to analyze the performance of the proposed online two-stage charging algorithm against the offline counterpart under non-congested and congested charging scenarios. Finally, the simulation results show that the proposed two-stage charging strategies achieve performance close to that with exhaustive search. Also, the proposed algorithms provide remarkable performance gains compared to the other conventional charging strategies with respect to not only the unified profit, but also other practical interests, such as the computational time, the user satisfaction factor, the power consumption, and the competitive ratio.

  8. Candida and Fusarium species known as opportunistic human pathogens from customer-accessible parts of residential washing machines.

    Science.gov (United States)

    Babič, Monika Novak; Zalar, Polona; Ženko, Bernard; Schroers, Hans-Josef; Džeroski, Sašo; Gunde-Cimerman, Nina

    2015-03-01

    Energy constraints have altered consumer practice regarding the use of household washing machines. Washing machines were developed that use lower washing temperatures, smaller amounts of water and biodegradable detergents. These conditions may favour the enrichment of opportunistic human pathogenic fungi. We focused on the isolation of fungi from two user-accessible parts of washing machines that often contain microbial biofilms: drawers for detergents and rubber door seals. Out of 70 residential washing machines sampled in Slovenia, 79% were positive for fungi. In total, 72 strains belonging to 12 genera and 26 species were isolated. Among these, members of the Fusarium oxysporum and Fusarium solani species complexes, Candida parapsilosis and Exophiala phaeomuriformis represented 44% of fungi detected. These species are known as opportunistic human pathogens and can cause skin, nail or eye infections also in healthy humans. A machine learning analysis revealed that presence of detergents and softeners followed by washing temperature, represent most critical factors for fungal colonization. Three washing machines with persisting malodour that resulted in bad smelling laundry were analysed for the presence of fungi and bacteria. In these cases, fungi were isolated in low numbers (7.5 %), while bacteria Micrococcus luteus, Pseudomonas aeruginosa, and Sphingomonas species prevailed. Copyright © 2014 The British Mycological Society. Published by Elsevier Ltd. All rights reserved.

  9. Estimating the cost of saving electricity through U.S. utility customer-funded energy efficiency programs

    International Nuclear Information System (INIS)

    Hoffman, Ian M.; Goldman, Charles A.; Rybka, Gregory; Leventis, Greg; Schwartz, Lisa; Sanstad, Alan H.; Schiller, Steven

    2017-01-01

    The program administrator and total cost of saved energy allow comparison of the cost of efficiency across utilities, states, and program types, and can identify potential performance improvements. Comparing program administrator cost with the total cost of saved energy can indicate the degree to which programs leverage investment by participants. Based on reported total costs and savings information for U.S. utility efficiency programs from 2009 to 2013, we estimate the savings-weighted average total cost of saved electricity across 20 states at $0.046 per kilowatt-hour (kW h), comparing favorably with energy supply costs and retail rates. Programs targeted on the residential market averaged $0.030 per kW h compared to $0.053 per kW h for non-residential programs. Lighting programs, with an average total cost of $0.018 per kW h, drove lower savings costs in the residential market. We provide estimates for the most common program types and find that program administrators and participants on average are splitting the costs of efficiency in half. More consistent, standardized and complete reporting on efficiency programs is needed. Differing definitions and quantification of costs, savings and savings lifetimes pose challenges for comparing program results. Reducing these uncertainties could increase confidence in efficiency as a resource among planners and policymakers. - Highlights: • The cost of saved energy allows comparisons among energy resource investments. • Findings from the most expansive collection yet of total energy efficiency program costs. • The weighted average total cost of saved electricity was $0.046 for 20 states in 2009–2013. • Averages in the residential and non-residential sectors were $0.030 and $0.053 per kW h, respectively. • Results strongly indicate need for more consistent, reliable and complete reporting on efficiency programs.

  10. Analysing socioeconomic diversity and scaling effects on residential electricity load profiles in the context of low carbon technology uptake

    International Nuclear Information System (INIS)

    McKenna, R.; Hofmann, L.; Merkel, E.; Fichtner, W.; Strachan, N.

    2016-01-01

    Adequately accounting for interactions between Low Carbon Technologies (LCTs) at the building level and the overarching energy system means capturing the granularity associated with decentralised heat and power supply in residential buildings. The approach presented here adds novelty in terms of a realistic socioeconomic differentiation by employing dwelling/household archetypes (DHAs) and neighbourhood clusters at the Output Area (OA) level. These archetypes are combined with a mixed integer linear program (MILP) to generate optimum (minimum cost) technology configurations and operation schedules. Even in the baseline case, without any LCT penetration, a substantial deviation from the standard load profile (SLP) is encountered, suggesting that for some neighbourhoods this profile is not appropriate. With the application of LCTs, including heat pumps, micro-CHP and photovoltaic (PV), this effect is much stronger, including more negative residual load, more variability, and higher ramps with increased LCT penetration, and crucially different between neighbourhood clusters. The main policy implication of the study is the importance of understanding electrical load profiles at the neighbourhood level, because of the consequences they have for investment in the overarching energy system, including transmission and distribution infrastructure, and centralised generation plant. Further work should focus on attaining a superior socioeconomic differentiation between households. - Highlights: • Low carbon technologies (LCTs) for heat/electricity in residential buildings. • Socioeconomic effects and interactions with overarching energy system. • Building thermal/electrical model combined with optimisation. • Significant differences between neighbourhood load profiles. • Policy implications: support for LCTs and investment in infrastructure.

  11. Cost-competitiveness of organic photovoltaics for electricity self-consumption at residential buildings: A comparative study of Denmark and Greece under real market conditions

    DEFF Research Database (Denmark)

    Chatzisideris, Marios Dimos; Laurent, Alexis; Christoforidis, Georgios C.

    2017-01-01

    To address sustainability challenges, photovoltaics (PV) are regarded as a promising renewable energy technology. Decreasing PV module costs and increasing residential electricity prices have made self-consumption of PV-generated electricity financially more attractive than exporting to the grid...... has not been evaluated under real market conditions, especially under PV self-consumption schemes. In this study, we investigate the self-consumption of electricity generation from conventional and organic PV systems installed at residential houses in two different countries, Denmark and Greece, under...... applying to all PV technologies show that PV systems installed at residential houses in Greece perform economically better than those in Denmark do in terms of self-sufficiency and gross electricity bill savings (i.e. excluding PV costs). Using the two country cases, which present very different settings...

  12. ENCOURAGING ELECTRICITY SAVINGS IN A UNIVERSITY RESIDENTIAL HALL THROUGH A COMBINATION OF FEEDBACK, VISUAL PROMPTS, AND INCENTIVES

    Science.gov (United States)

    Bekker, Marthinus J; Cumming, Tania D; Osborne, Nikola K.P; Bruining, Angela M; McClean, Julia I; Leland, Louis S

    2010-01-01

    This experiment investigated the combined use of visual prompts, daily feedback, and rewards to reduce electricity consumption in a university residential hall. After a 17-day baseline period, the experimental intervention was introduced in the intervention hall, and no change was made in the control hall. Energy usage decreased in the intervention hall, but energy usage did not change appreciably in the control hall. In the intervention hall, mean daytime and nighttime savings were 16.2% and 10.7%, respectively, compared to savings of 3.8% (day) and 6.5% (night) in the control hall. PMID:21119909

  13. Providing Limited Local Electric Service During a Major Grid Outage: A First Assessment Based on Customer Willingness to Pay.

    Science.gov (United States)

    Baik, Sunhee; Morgan, M Granger; Davis, Alexander L

    2018-02-01

    While they are rare, widespread blackouts of the bulk power system can result in large costs to individuals and society. If local distribution circuits remain intact, it is possible to use new technologies including smart meters, intelligent switches that can change the topology of distribution circuits, and distributed generation owned by customers and the power company, to provide limited local electric power service. Many utilities are already making investments that would make this possible. We use customers' measured willingness to pay to explore when the incremental investments needed to implement these capabilities would be justified. Under many circumstances, upgrades in advanced distribution systems could be justified for a customer charge of less than a dollar a month (plus the cost of electricity used during outages), and would be less expensive and safer than the proliferation of small portable backup generators. We also discuss issues of social equity, extreme events, and various sources of underlying uncertainty. © 2017 Society for Risk Analysis.

  14. Techno-economic feasibility of hybrid diesel/PV/wind/battery electricity generation systems for non-residential large electricity consumers under southern Iran climate conditions

    International Nuclear Information System (INIS)

    Baneshi, Mehdi; Hadianfard, Farhad

    2016-01-01

    Highlights: • A hybrid electricity generation system for a large electricity consumer was studied. • The PV and wind electricity potentials under given climate conditions were evaluated. • Technical, economical, and environmental issues of different systems were discussed. • The optimum configuration of components was obtained. • The impacts of governmental incentives on economic viability of systems were examined. - Abstract: This paper aims to study the techno-economical parameters of a hybrid diesel/PV/wind/battery power generation system for a non-residential large electricity consumer in the south of Iran. As a case study, the feasibility of running a hybrid system to meet a non-residential community’s load demand of 9911 kWh daily average and 725 kW peak load demand was investigated. HOMER Pro software was used to model the operation of the system and to identify the appropriate configuration of it based on comparative technical, economical, and environmental analysis. Both stand alone and grid connected systems were modeled. The impacts of annual load growth and governmental energy policies such as providing low interest loan to renewable energy projects, carbon tax, and modifying the grid electricity price on viability of the system were discussed. Results show that for off-grid systems the cost of electricity (COE) and the renewable fraction of 9.3–12.6 ₵/kWh and 0–43.9%, respectively, are achieved with photovoltaic (PV) panel, wind turbine, and battery sizes of 0–1000 kW, 0–600 kW, and 1300 kWh, respectively. For on grid systems without battery storage the range of COE and renewable fraction are 5.7–8.4 ₵/kWh and 0–53%, respectively, for the same sizes of PV panel and wind turbine.

  15. Customer response to day-ahead wholesale market electricity prices: Case study of RTP program experience in New York

    Energy Technology Data Exchange (ETDEWEB)

    Goldman, C.; Hopper, N.; Sezgen, O.; Moezzi, M.; Bharvirkar, R.; Neenan, B.; Boisvert, R.; Cappers, P.; Pratt, D.

    2004-07-01

    There is growing interest in policies, programs and tariffs that encourage customer loads to provide demand response (DR) to help discipline wholesale electricity markets. Proposals at the retail level range from eliminating fixed rate tariffs as the default service for some or all customer groups to reinstituting utility-sponsored load management programs with market-based inducements to curtail. Alternative rate designs include time-of-use (TOU), day-ahead real-time pricing (RTP), critical peak pricing, and even pricing usage at real-time market balancing prices. Some Independent System Operators (ISOs) have implemented their own DR programs whereby load curtailment capabilities are treated as a system resource and are paid an equivalent value. The resulting load reductions from these tariffs and programs provide a variety of benefits, including limiting the ability of suppliers to increase spot and long-term market-clearing prices above competitive levels (Neenan et al., 2002; Boren stein, 2002; Ruff, 2002). Unfortunately, there is little information in the public domain to characterize and quantify how customers actually respond to these alternative dynamic pricing schemes. A few empirical studies of large customer RTP response have shown modest results for most customers, with a few very price-responsive customers providing most of the aggregate response (Herriges et al., 1993; Schwarz et al., 2002). However, these studies examined response to voluntary, two-part RTP programs implemented by utilities in states without retail competition.1 Furthermore, the researchers had limited information on customer characteristics so they were unable to identify the drivers to price response. In the absence of a compelling characterization of why customers join RTP programs and how they respond to prices, many initiatives to modernize retail electricity rates seem to be stymied.

  16. The Boom of Electricity Demand in the Residential Sector in the Developing World and the Potential for Energy Efficiency

    Energy Technology Data Exchange (ETDEWEB)

    Letschert, Virginie; McNeil, Michael A.

    2008-05-13

    With the emergence of China as the world's largest energy consumer, the awareness of developing country energy consumption has risen. According to common economic scenarios, the rest of the developing world will probably see an economic expansion as well. With this growth will surely come continued rapid growth in energy demand. This paper explores the dynamics of that demand growth for electricity in the residential sector and the realistic potential for coping with it through efficiency. In 2000, only 66% of developing world households had access to electricity. Appliance ownership rates remain low, but with better access to electricity and a higher income one can expect that households will see their electricity consumption rise significantly. This paper forecasts developing country appliance growth using econometric modeling. Products considered explicitly - refrigerators, air conditioners, lighting, washing machines, fans, televisions, stand-by power, water heating and space heating - represent the bulk of household electricity consumption in developing countries. The resulting diffusion model determines the trend and dynamics of demand growth at a level of detail not accessible by models of a more aggregate nature. In addition, the paper presents scenarios for reducing residential consumption through cost-effective and/or best practice efficiency measures defined at the product level. The research takes advantage of an analytical framework developed by LBNL (BUENAS) which integrates end use technology parameters into demand forecasting and stock accounting to produce detailed efficiency scenarios, which allows for a realistic assessment of efficiency opportunities at the national or regional level. The past decades have seen some of the developing world moving towards a standard of living previously reserved for industrialized countries. Rapid economic development, combined with large populations has led to first China and now India to emerging as &apos

  17. Solar + Storage Synergies for Managing Commercial-Customer Demand Charges

    Energy Technology Data Exchange (ETDEWEB)

    Gagnon, Pieter J. [National Renewable Energy Laboratory (NREL), Golden, CO (United States); Govindarajan, Anand [National Renewable Energy Laboratory (NREL), Golden, CO (United States); Bird, Lori A. [National Renewable Energy Laboratory (NREL), Golden, CO (United States); Barbose, Galen [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Darghouth, Naim [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Mills, Andrew [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States)

    2017-10-24

    We study the synergies between behind-the-meter solar and storage in reducing commercial-customer demand charges. This follows two previous studies that examined demand charge savings for stand-alone solar in both the residential and commercial sectors. In this study we show that solar and storage show consistent synergies for demand charge management, that the magnitude of reductions are highly customer-specific, and that the magnitude of savings is influenced by the design of the electricity tariff.

  18. Public goods and private interests: Understanding non-residential demand for green power

    Energy Technology Data Exchange (ETDEWEB)

    Wiser, Ryan H.; Fowlie, Meredith; Holt, Edward A.

    2001-01-01

    This article presents the results of the first large-scale mail survey of non-residential green power customers in the United States. The survey explored the motivations, attitudes, and experiences of 464 business, non-profit, and public-sector customers that have voluntarily opted to purchase - and frequently pay a premium for - renewable electricity. Results of this study should be of value to marketers interested in targeting these customer segments, to policy makers interested in fostering and understanding non-residential demand for green power, and to academics pondering the motivations for firms to engage in such voluntary environmental initiatives.

  19. Observed Temperature Effects on Hourly Residential Electric LoadReduction in Response to an Experimental Critical Peak PricingTariff

    Energy Technology Data Exchange (ETDEWEB)

    Herter, Karen B.; McAuliffe, Patrick K.; Rosenfeld, Arthur H.

    2005-11-14

    The goal of this investigation was to characterize themanual and automated response of residential customers to high-price"critical" events dispatched under critical peak pricing tariffs testedin the 2003-2004 California Statewide Pricing Pilot. The 15-monthexperimental tariff gave customers a discounted two-price time-of-userate on 430 days in exchange for 27 critical days, during which the peakperiod price (2 p.m. to 7 p.m.) was increased to about three times thenormal time-of-use peak price. We calculated response by five-degreetemperature bins as the difference between peak usage on normal andcritical weekdays. Results indicatedthat manual response to criticalperiods reached -0.23 kW per home (-13 percent) in hot weather(95-104.9oF), -0.03 kW per home (-4 percent) in mild weather (60-94.9oF),and -0.07 kW per home (-9 percent) during cold weather (50-59.9oF).Separately, we analyzed response enhanced by programmable communicatingthermostats in high-use homes with air-conditioning. Between 90oF and94.9oF, the response of this group reached -0.56 kW per home (-25percent) for five-hour critical periods and -0.89 kW/home (-41 percent)for two-hour critical periods.

  20. What drives customer choice in competitive power markets? Final report

    International Nuclear Information System (INIS)

    Cates, S.

    1998-12-01

    Understanding what drives customer choice is a crucial first step toward meeting customer needs in competitive power markets. To understand the key drivers of customer choice, Research Triangle Institute (RTI) conducted in-depth telephone interviews with 150 customers in California, Pennsylvania, and Rhode Island and with 12 energy service providers (ESPs) serving these states. Because it is a qualitative study, the number of interviews is small; however, these interviews provide a first look at actual choice behavior in the US. This study also drew on previous EPRI research on customer choice and switching intentions, the US pilot program experience, actual customer choice behavior in international markets, and lessons learned in other deregulated industries. This study identified by customer sector--residential, small and medium commercial and industrial (C/I), and large C/I--the factors customers consider when choosing an electricity supplier, customers' reasons for switching electricity supplier, and customers' reasons for not switching. One of the key findings of the study is that the key driver for switching electricity supplier is the desire to save money. In markets where energy service providers can offer significant savings, customers are switching; but, in markets where no price incentives exist, customers are reluctant to switch

  1. An Introduction to Retail Electricity Choice in the United States

    Energy Technology Data Exchange (ETDEWEB)

    Zhou, Shengru [National Renewable Energy Laboratory (NREL), Golden, CO (United States)

    2017-10-04

    Retail electricity choice in the United States allows end-use customers (including industrial, commercial, and residential customers) to buy electricity from competitive retail suppliers. This brochure offers an overview of retail electricity choice in the United States, and its impact on prices and renewable energy procurement. It concludes with three lessons learned from the U.S. retail market experience that may serve as a reference for other countries and regions taking steps towards retail electricity market liberalization.

  2. Energy providers: customer expectations

    International Nuclear Information System (INIS)

    Pridham, N.F.

    1997-01-01

    The deregulation of the gas and electric power industries, and how it will impact on customer service and pricing rates was discussed. This paper described the present situation, reviewed core competencies, and outlined future expectations. The bottom line is that major energy consumers are very conscious of energy costs and go to great lengths to keep them under control. At the same time, solutions proposed to reduce energy costs must benefit all classes of consumers, be they industrial, commercial, institutional or residential. Deregulation and competition at an accelerated pace is the most likely answer. This may be forced by external forces such as foreign energy providers who are eager to enter the Canadian energy market. It is also likely that the competition and convergence between gas and electricity is just the beginning, and may well be overshadowed by other deregulated industries as they determine their core competencies

  3. Energy saving or privatization? The case of the electric residential sector of Mexico; Ahorro de energia o privatizacion? El caso del sector electrico residencial de Mexico

    Energy Technology Data Exchange (ETDEWEB)

    Friedmann, Rafael [University of California, Berkeley, CA (United States)

    1993-12-31

    The validity of the premise that proposes the privatization of the electric sector as a solution to the problem of obtaining enough investment capital for the continuous expansion of the electric sector is examined. It is shown that the growth of the demand foreseen for the residential sector for year 2000, can be totally reduced by introducing technologies economically feasible to increase the efficiency and end uses of the residential electricity. With the efficient use of the electricity, the economical development is allowed for the residential sector, without large increments of the residential electricity demand. [Espanol] Se examina la validez de la premisa que propone la privatizacion del sector electrico como una solucion al problema de conseguir suficientes capitales de inversion para la continua expansion del sector. Se muestra que se puede reducir casi totalmente el crecimiento en la demanda prevista del sector residencial al ano 2000, introduciendo tecnologias economicamente factibles para aumentar la eficiencia en los usos finales de electricidad residencial. Con el uso eficiente de la electricidad, se permite el desarrollo economico del sector residencial sin grandes incrementos en la demanda residencial de electricidad.

  4. Development of a High-Fidelity Model for an Electrically Driven Energy Storage Flywheel Suitable for Small Scale Residential Applications

    Directory of Open Access Journals (Sweden)

    Mustafa E. Amiryar

    2018-03-01

    Full Text Available Energy storage systems (ESS are key elements that can be used to improve electrical system efficiency by contributing to balance of supply and demand. They provide a means for enhancing the power quality and stability of electrical systems. They can enhance electrical system flexibility by mitigating supply intermittency, which has recently become problematic, due to the increased penetration of renewable generation. Flywheel energy storage systems (FESS are a technology in which there is gathering interest due to a number of advantages offered over other storage solutions. These technical qualities attributed to flywheels include high power density, low environmental impact, long operational life, high round-trip efficiency and high cycle life. Furthermore, when configured in banks, they can store MJ levels of energy without any upper limit. Flywheels configured for grid connected operation are systems comprising of a mechanical part, the flywheel rotor, bearings and casings, and the electric drive part, inclusive of motor-generator (MG and power electronics. This contribution focusses on the modelling and simulation of a high inertia FESS for energy storage applications which has the potential for use in the residential sector in more challenging situations, a subject area in which there are few publications. The type of electrical machine employed is a permanent magnet synchronous motor (PMSM and this, along with the power electronics drive, is simulated in the MATLAB/Simulink environment. A brief description of the flywheel structure and applications are given as a means of providing context for the electrical modelling and simulation reported. The simulated results show that the system run-down losses are 5% per hour, with overall roundtrip efficiency of 88%. The flywheel speed and energy storage pattern comply with the torque variations, whilst the DC-bus voltage remains constant and stable within ±3% of the rated voltage, regardless of

  5. Season custom tariff analysis for electric power use in an agro-industry; Analise da tarifa horo-sazonal no uso da energia eletrica em uma agroindustria

    Energy Technology Data Exchange (ETDEWEB)

    Porto, L.G.C.

    1991-05-01

    An investigation about the season custom tariffs in Brazil, and the research to achieve the electric parameters involved in its utilization is shown, analyzing the change of the conventional custom tariff for the blue and green season custom tariffs. This analysis made in a agro-industry where manioc flour is produced, located in Garca, Sao Paulo State, Brazil. A comparison between the blue and green custom tariff was accomplished in order to the better advantage in the system introduction, considering the use schedule and electric parameters involved. (author). 26 refs, 31 figs, 41 tabs, 3 apps

  6. Proceedings of the 1998 IPPSA annual conference: Opportunities in the new electricity marketplace : the race for the customer

    International Nuclear Information System (INIS)

    1998-01-01

    This fourth annual conference of IPPSA was devoted to an exploration of the opportunities that the new deregulated electric marketplace is expected to provide. Conference speakers included industry experts with significant experience in an open energy marketplace and representatives from the recently deregulated telecommunications industry. The conference was divided into six sessions. Session titles were as follows: (1) power in the twenty first century, (2) western Canadian response, (3) breaking down the barriers: the opportunities deregulation provides, (4) telecommunications competition: lessons learned and new battles, (5) electricity as a commodity, and (6) the new buying power of retail customers. Tabs., figs

  7. Electric power of residential photovoltaic power system; Jutakuyo taiyoko hatsuden system no hatsudenryo

    Energy Technology Data Exchange (ETDEWEB)

    Asano, K.; Kawamura, H.; Yamanaka, S.; Kawamura, H.; Ono, H.; Hayashi, K.; Naganawa, H. [Meijo University, Nagoya (Japan); Asai, H.

    1996-10-27

    Measurement was done on the annual power generation of a residential photovoltaic power system that was most suitable for the present situation in utilizing solar energy; and an examination was made on the basis of the data of a module in which an optimal operation load control was separately installed in order to operate the system more effectively. As a result, it was found that the introduction of a 3kW class system was currently most desirable as a residential photovoltaic power system, and that the problem of the optimal operation load control was crucial for the more efficient power generation. The resistance value of the optimal operation load was stable between 6 and 8 ohm in the daytime in fine weather. However, it was observed that, where no sufficient insolation was expected, the optimal operation load was ten times as much as in fine weather, being easily influenced by the environmental elements. In addition, it was revealed that, if the operation load was fixed at a specific value (6 ohm) in a clear day, the power generation was only about 85% compared with the case of controlling the optimal operation load. This figure was obtained under comparatively favorable conditions, however. 8 refs., 7 figs.

  8. Paying the full cost of power : an indicative comparative analysis of residential electricity rates across Canadian provinces

    International Nuclear Information System (INIS)

    Goulding, A.J.; Sabatier, G.

    2005-01-01

    This study was commissioned to review electricity rates charged to residential consumers across Canada and to determine how the basics of ratemaking change from province to province. Rates in each province vary significantly due to differences in the industry structure and their resource base. It was noted that direct comparisons are difficult because some rates reflect the financing, fuel and opportunity costs of power. For that reason, a simple adjustment factor was developed for fair comparison between jurisdictions. This assessment compared the all-in cost to final consumers which includes power generation, transmission, distribution and all other charges, as calculated by Statistics Canada. It was revealed that Alberta is Canada's only province where prices to final consumers reflect the market value of the underlying commodity. Ratepayers have the advantage of not being responsible for bad investment choices in the power sector and there are no hidden subsidies due to provincial ownership of power resources. Another consumer advantage is that they receive appropriate price signals in terms of energy consumption and conservation. This report suggests that low electricity rates in other provinces can be expected to rise much more rapidly than those in Alberta in the coming decade as consumers may be charged the full value of the electricity they use. 18 refs., 9 figs

  9. Learning Residential Electrical Wiring through Computer Simulation: The Impact of Computer-Based Learning Environments on Student Achievement and Cognitive Load

    Science.gov (United States)

    Liu, Han-Chin; Su, I-Hsien

    2011-01-01

    Multimedia learning environments such as computer simulations are widely accepted as tools for supporting science learning. Although the design of multimedia learning environments can be domain specific, few studies have focused on the use of computer simulations for learning residential electrical wiring. This study aimed to determine whether…

  10. Determinants of residential electricity consumption: Using smart meter data to examine the effect of climate, building characteristics, appliance stock, and occupants' behavior

    International Nuclear Information System (INIS)

    Kavousian, Amir; Rajagopal, Ram; Fischer, Martin

    2013-01-01

    We propose a method to examine structural and behavioral determinants of residential electricity consumption, by developing separate models for daily maximum (peak) and minimum (idle) consumption. We apply our method on a data set of 1628 households' electricity consumption. The results show that weather, location and floor area are among the most important determinants of residential electricity consumption. In addition to these variables, number of refrigerators and entertainment devices (e.g., VCRs) are among the most important determinants of daily minimum consumption, while number of occupants and high-consumption appliances such as electric water heaters are the most significant determinants of daily maximum consumption. Installing double-pane windows and energy-efficient lights helped to reduce consumption, as did the energy-conscious use of electric heater. Acknowledging climate change as a motivation to save energy showed correlation with lower electricity consumption. Households with individuals over 55 or between 19 and 35 years old recorded lower electricity consumption, while pet owners showed higher consumption. Contrary to some previous studies, we observed no significant correlation between electricity consumption and income level, home ownership, or building age. Some otherwise energy-efficient features such as energy-efficient appliances, programmable thermostats, and insulation were correlated with slight increase in electricity consumption. - Highlights: • Weather, location and floor area are the most important determinants of residential electricity use. • Daily minimum and maximum are explained by different factors. • Number of refrigerators and entertainment devices explain daily minimum the best. • Number of occupants and high-consumption appliances explain daily maximum the best. • Other factors such as energy efficient features and household's socioeconomic status are examined

  11. SIZING AND COSTING OPTIMISATION OF A TYPICAL WIND/PV HYBRID ELECTRICITY GENERATION SYSTEM FOR A TYPICAL RESIDENTIAL BUILDING IN URBAN ARMIDALE NSW, AUSTRALIA

    Directory of Open Access Journals (Sweden)

    Yasser Maklad

    2014-04-01

    Full Text Available This study investigates the wind and solar electricity generation availability and potentiality for residential buildings in Armidale NSW, Australia. The main purpose of this study is to design an appropriate wind-PV hybrid system to cover the electricity consumption of typical residential buildings of various occupancy rates and relevant various average electrical daily consumption. In order to do achieve that, monthly average solar irradiance monthly average wind speed historical data observed at weather station belongs to the Australian bureau of meteorology in Armidale town over a fourteen years period from 1997–2010. Simulation of solar photovoltaic panels and wind turbines were conducted to obtain the optimal hybrid system sizing and best efficient with lowest cost. Correlations between the solar and wind power data were carried out on an hourly, daily, and monthly basis. It is shown that the hybrid system can be applied for the efficient and economic utilization of wind and solar renewable energy sources.

  12. Effects of heat and electricity saving measures in district-heated multistory residential buildings

    International Nuclear Information System (INIS)

    Truong, Nguyen Le; Dodoo, Ambrose; Gustavsson, Leif

    2014-01-01

    Highlights: • We analyzed the potential for energy savings in district heated buildings. • Measures that reduce more peak load production give higher primary energy savings. • Efficient appliances increase heat demand but give net primary energy savings. • Efficient appliances give the largest net primary energy savings. - Abstract: The effects of heat and electricity saving measures in district-heated buildings can be complex because these depend not only on how energy is used on the demand side but also on how energy is provided from the supply side. In this study, we analyze the effects of heat and electricity saving measures in multistory concrete-framed and wood-framed versions of an existing district-heated building and examine the impacts of the reduced energy demand on different district heat (DH) production configurations. The energy saving measures considered are for domestic hot water reduction, building thermal envelope improvement, ventilation heat recovery (VHR), and household electricity savings. Our analysis is based on a measured heat load profile of an existing DH production system in Växjö, Sweden. Based on the measured heat load profile, we model three minimum-cost DH production system using plausible environmental and socio-political scenarios. Then, we investigate the primary energy implications of the energy saving measures applied to the two versions of the existing building, taking into account the changed DH demand, changed cogenerated electricity, and changed electricity use due to heat and electricity saving measures. Our results show that the difference between the final and primary energy savings of the concrete-framed and wood-framed versions of the case-study building is minor. The primary energy efficiency of the energy saving measures depends on the type of measure and on the composition of the DH production system. Of the various energy saving measures explored, electricity savings give the highest primary energy savings

  13. Consumption of electric power for space heating of residential buildings and other premises

    International Nuclear Information System (INIS)

    Sandberg, E.; Westerlund, R.

    1986-10-01

    The analysis comprises power consumption to 1989 and to 1997 using different energy prices. The effects of oil prices on consumption has been calculated. The level of the consumption of electric power of the year 1989 is estimated to be 2-3 TWh higher than the level of 1997. This is because of not yet accomplished economizing measures and relatively new installations

  14. The role of energy and investment literacy for residential electricity demand and end-use efficiency

    NARCIS (Netherlands)

    Blasch, J.E.; Boogen, Nina; Filippini, Massimo; Kumar, Nilkanth

    2017-01-01

    This paper estimates the level of transient and persistent efficiency in the use of electricity in Swiss households using the newly developed generalized true random effects model (GTREM). An unbalanced panel dataset of 1, 994 Swiss households from 2010 to 2014 collected via a household survey is

  15. Analysis of PG&E`s residential end-use metered data to improve electricity demand forecasts -- final report

    Energy Technology Data Exchange (ETDEWEB)

    Eto, J.H.; Moezzi, M.M.

    1993-12-01

    This report summarizes findings from a unique project to improve the end-use electricity load shape and peak demand forecasts made by the Pacific Gas and Electric Company (PG&E) and the California Energy Commission (CEC). First, the direct incorporation of end-use metered data into electricity demand forecasting models is a new approach that has only been made possible by recent end-use metering projects. Second, and perhaps more importantly, the joint-sponsorship of this analysis has led to the development of consistent sets of forecasting model inputs. That is, the ability to use a common data base and similar data treatment conventions for some of the forecasting inputs frees forecasters to concentrate on those differences (between their competing forecasts) that stem from real differences of opinion, rather than differences that can be readily resolved with better data. The focus of the analysis is residential space cooling, which represents a large and growing demand in the PG&E service territory. Using five years of end-use metered, central air conditioner data collected by PG&E from over 300 residences, we developed consistent sets of new inputs for both PG&E`s and CEC`s end-use load shape forecasting models. We compared the performance of the new inputs both to the inputs previously used by PG&E and CEC, and to a second set of new inputs developed to take advantage of a recently added modeling option to the forecasting model. The testing criteria included ability to forecast total daily energy use, daily peak demand, and demand at 4 P.M. (the most frequent hour of PG&E`s system peak demand). We also tested the new inputs with the weather data used by PG&E and CEC in preparing their forecasts.

  16. Electricity, water, and natural gas consumption of a residential house in Canada from 2012 to 2014

    Science.gov (United States)

    Makonin, Stephen; Ellert, Bradley; Bajić, Ivan V.; Popowich, Fred

    2016-06-01

    With the cost of consuming resources increasing (both economically and ecologically), homeowners need to find ways to curb consumption. The Almanac of Minutely Power dataset Version 2 (AMPds2) has been released to help computational sustainability researchers, power and energy engineers, building scientists and technologists, utility companies, and eco-feedback researchers test their models, systems, algorithms, or prototypes on real house data. In the vast majority of cases, real-world datasets lead to more accurate models and algorithms. AMPds2 is the first dataset to capture all three main types of consumption (electricity, water, and natural gas) over a long period of time (2 years) and provide 11 measurement characteristics for electricity. No other such datasets from Canada exist. Each meter has 730 days of captured data. We also include environmental and utility billing data for cost analysis. AMPds2 data has been pre-cleaned to provide for consistent and comparable accuracy results amongst different researchers and machine learning algorithms.

  17. Increasing self-consumption of photovoltaic electricity by storing energy in electric vehicle using smart grid technology in the residential sector. A model for simulating different smart grid programs

    NARCIS (Netherlands)

    Kam, M. van der; Sark, W.G.J.H.M. van

    2014-01-01

    In this paper a model has been developed which intends to simulate the increase of self-consumption of photovoltaic (PV)-power by storing energy in electric vehicle (EV) using smart grid technology in the residential sector. Three different possible smart grid control algorithms for a micro-grid

  18. Information v. energy efficiency incentives: Evidence from residential electricity consumption in Maryland

    International Nuclear Information System (INIS)

    Alberini, Anna; Towe, Charles

    2015-01-01

    We focus on two utility programs intended to reduce energy usage and the associated CO2 emissions—a home energy audit and rebates on the purchase of high-efficiency air-source heat pumps. We use a unique panel dataset from participating and non-participating households to estimate the average treatment effect of participating in either program on electricity usage. We fit models with household-by-season, season-by-year, and household-by-year fixed effects to account for all possible confounders that might influence energy usage. Since the programs are voluntary, we seek to restore near-exogeneity of the program “treatment” by matching participating households with control households. We deploy coarsened exact matching (CEM; Iacus et al., 2011) as our main matching method. We ask whether it is sufficient to match households based on past electricity usage, or if we gain by adding structural characteristics of the home, including heating system type. We find that the two programs reduce electricity usage by 5% on average. The effects are strong in both winter and summer for the energy audit groups but appear to be stronger in the winter for the heat pump rebate group. Adding house characteristics to the matching variables does seem to affect results, suggesting that using past usage alone, or house characteristics alone, may not be sufficient to identify the effects of program participation.

  19. Analysis of the electrical bills of residential consumers: tax and economic aspects; Analise da fatura de energia eletrica de consumidores residenciais: aspectos economicos e tributarios

    Energy Technology Data Exchange (ETDEWEB)

    Reis, Lindemberg Nunes; Pinto, Danilo Pereira [Universidade Federal de Juiz de Fora, MG (Brazil). Fac. de Engenharia], e-mail: lnunesreis@yahoo.com.br, e-mail: danilo.pinto@ufjf.edu.br

    2008-07-01

    Residential consumers represent a significant part of the market of electric energy and are increasing by deriving tributes of the tariff of energy. These consumers are uninformed about the abuses that happen to them. This work has as objective to analyze and to argue the behavior of the tariffs of energy in the period of 2002 the 2006, demonstrating the occurred increases and pointing a relation enters the rise of the price of this energy and the increase of the number of clandestine linkings and difficulty to hold the basics statements of actually electrical regiments. ANEEL's data show that in 1995 the tariff for class residential was R$ 76.26 and industrial was R$ 43.59; in 2003 passed respectively to R$ 236.34 and R$ 110.48. This analysis is directly related to the difficulty of obtaining a national energy management totally sustainable. (author)

  20. Fundamental Characteristics of Laboratory Scale Model DC Microgrid to Exchange Electric Power from Distributed Generations installed in Residential Houses

    Science.gov (United States)

    Kakigano, Hiroaki; Hashimoto, Takuya; Matsumura, Yohei; Kurotani, Takashi; Iwamoto, Wataru; Miura, Yushi; Ise, Toshifumi; Momose, Toshinari; Hayakawa, Hideki

    DC microgrid is a novel power system using dc distribution in order to provide a super high quality power. This dc system is suitable for dc output type distributed generations and energy storages. In this research, we assumed one type of the dc microgrids for residential houses (apartment house or housing complex). Each residence has a distributed generation such as gas engine or fuel cell. Those cogenerations are connected to the dc power line, and the electricity from the generations can be shared among the residences. The hot water from the cogeneration is used in each residence. We constructed an experimental system based on this concept in our laboratory. We have studied the fundamental characteristics and the quality of the supplied power to the loads against several fluctuations or faults. Experimental results demonstrated that the system could supply high quality power to the loads against a sudden load variation and a voltage sag of the utility grid. Afterwards, we moved the experimental system to an experimental apartment house (NEXT21). We studied the quality of the supplying power by using practical power line, and confirmed that the system was also able to supply a power to home appliances stably.

  1. The effectiveness of energy efficiency improvement in a developing country: Rebound effect of residential electricity use in South Korea

    International Nuclear Information System (INIS)

    Jin, Sang-Hyeon

    2007-01-01

    The government of South Korea considers an energy efficiency improvement policy an effective economic measure for climate change like many other governments. But it is unaware of any 'rebound effect', the unexpected result of energy efficiency improvement. So the rebound effect of residential electricity use in South Korea was estimated using two different scales in this paper. At the macro level, the rebound effect was estimated indirectly by using price elasticity, and at the micro level, the rebound effect of individual home appliances was estimated directly by using a non-linear relationship between energy efficiency and energy use. At the macro level, the long- and short-term results of rebound effect were estimated at 30% and 38%, respectively. Also at the micro level, the rebound effect of air conditioners was 57-70%; while refrigerators showed only a composite of rebound and income effects. Finally, there was no backfire effect, and efficiency improvement brought energy reduction. In conclusion, these suggest that rebound effect is an important factor that the government of South Korea must consider when planning its energy efficiency improvement policy. (author)

  2. Propensity Customer the Proposition of Lawsuits: Development and test of Predictive Model for the Electricity Sector

    Directory of Open Access Journals (Sweden)

    Victor Manoel Cunha de Almeida

    2014-11-01

    Full Text Available The study aimed to propose and test a model to predict the propensity of lawsuits of Power sector utility customers. The effects of customer profile, motives of complaints, and the history of administrative actions, on the propensity to lawsuits, were investigated. The paradigm of disconfirmation of expectations was used as a theoretical framework for this study. We adopted a substantive approach to the development and testing of the predictive model. The technique of Classification Tree was chosen to operationalize the model. The method specified in this study for the creation of the decision tree was the CHAID (Chi Square Interaction Detector. Data analysis shows that the propensity to the proposition of a lawsuit does not solely depend on the nature of the problem faced by the client, but the profile and trajectory relationship with the utility provider. The results of this study offer empirical support to the theoretical paradigm of disconfirmation of expectations, more specifically, with regard to the Satisfaction Theory, Attribution Theory and the Theory of Justice and Equity. The main managerial contribution of the study lies in propose a predictive model that allows utility providers to assign each customer a probability to propose a lawsuit, which enables the proactive adoption of practices by the managers, aiming to better serve the public.

  3. Working conditions and psychosocial risk factors of employees in French electricity and gas company customer support departments.

    Science.gov (United States)

    Chevalier, Anne; Dessery, Michel; Boursier, Marie-Françoise; Grizon, Marie Catherine; Jayet, Christian; Reymond, Catherine; Thiebot, Michelle; Zeme-Ramirez, Monique; Calvez, Thierry

    2011-01-01

    Little is known about the real impact of working conditions on the health of call center employees. The aim of this article is to describe the working conditions of French electricity and gas company customer service teams, especially those spending more than 75% of their working time handling calls in order to determine their subjective experience of their work and identify situations at risk of psychosocial constraints. A cross-sectional study using a self-completion questionnaire was conducted on a representative sample of 2,000 employees working in customer service centers. The questions focused on the variety of tasks performed, the organization of working time, the physical environment of the workstation, violent situations and psychosocial factors (Job Content Questionnaire). Multivariate statistical analyses were performed to identify factors associated with the wish to leave the sector and with a high level of psychosocial constraints. Women made up 66% of the sample. Despite a high educational level, the average socio-professional level of the employees was relatively low. Although the vast majority of employees had chosen this career (74%), just over half would like to leave. The main factors associated with iso-strain were inadequate breaks (odds ratio (OR) = 2.0), low perceived quality of work (OR = 2.4), high proportion of working time spent handling calls (≥75% of working time: OR = 5.9, between 50 and customers (often or very often: OR = 1.8) and an unsatisfactory workplace (OR = 2.0). Employees who spend more than 75% of their working time on the phone cumulate every factor linked with a high level of constraints, but all employees of the EDF and Gaz de France customer service centers are concerned. These workers share many characteristics with other call centers: predominantly female workforce; high educational level; wish to leave this sector despite the initial choice; high level of psychosocial risk factors.

  4. Residential implementation of critical-peak pricing ofelectricity

    Energy Technology Data Exchange (ETDEWEB)

    Herter, Karen

    2006-06-29

    This paper investigates how critical-peak pricing (CPP)affects households with different usage and income levels, with the goalof informing policy makers who are considering the implementation of CPPtariffs in the residential sector. Using a subset of data from theCalifornia Statewide Pricing Pilot of 2003-2004, average load changeduring summer events, annual percent bill change, and post-experimentsatisfaction ratings are calculated across six customer segments,categorized by historical usage and income levels. Findings show thathigh-use customers respond significantly more in kW reduction than dolow-use customers, while low-use customers save significantly more inpercentage reduction of annual electricity bills than do high-usecustomers results that challenge the strategy of targeting only high-usecustomers for CPP tariffs. Across income levels, average load and billchanges were statistically indistinguishable, as were satisfaction ratesresults that are compatible with a strategy of full-scale implementationof CPP rates in the residential sector. Finally, the high-use customersearning less than $50,000 annually were the most likely of the groups tosee bill increases about 5 percent saw bill increases of 10 percent ormore suggesting that any residential CPP implementation might considertargeting this customer group for increased energy efficiencyefforts.

  5. Final Technical Report: Residential Fuel Cell Demonstration by the Delaware County Electric Cooperative, Inc.

    Energy Technology Data Exchange (ETDEWEB)

    Mark Hilson Schneider

    2007-06-06

    This demonstration project contributes to the knowledge base in the area of fuel cells in stationary applications, propane fuel cells, edge-of-grid applications for fuel cells, and energy storage in combination with fuel cells. The project demonstrated that it is technically feasible to meet the whole-house electrical energy needs of a typical upstate New York residence with a 5-kW fuel cell in combination with in-home energy storage without any major modifications to the residence or modifications to the consumption patterns of the residents of the home. The use of a fuel cell at constant output power through a 120-Volt inverter leads to system performance issues including: • relatively poor power quality as quantified by the IEEE-defined short term flicker parameter • relatively low overall system efficiency Each of these issues is discussed in detail in the text of this report. The fuel cell performed well over the 1-year demonstration period in terms of availability and efficiency of conversion from chemical energy (propane) to electrical energy at the fuel cell output terminals. Another strength of fuel cell performance in the demonstration was the low requirements for maintenance and repair on the fuel cell. The project uncovered a new and important installation consideration for propane fuel cells. Alcohol added to new propane storage tanks is preferentially absorbed on the surface of some fuel cell reformer desulfurization filters. The experience on this project indicates that special attention must be paid to the volume and composition of propane tank additives. Size, composition, and replacement schedules for the de-sulfurization filter bed should be adjusted to account for propane tank additives to avoid sulfur poisoning of fuel cell stacks. Despite good overall technical performance of the fuel cell and the whole energy system, the demonstration showed that such a system is not economically feasible as compared to other commercially available

  6. Controlling the demand for electricity: strategies and challenges in the residential sector of the OECD countries

    International Nuclear Information System (INIS)

    Lebot, B.

    2003-01-01

    By reinforcing policies to improve the energy efficiency of household appliances (particularly by rating the efficiency of each appliance as a minimum of its overall cost from 2005 onwards), the member countries of the IEA are in a position to reduce their annual CO 2 emissions by approximately 322 million tonnes (Mt) by 2010, compared to what they would have obtained using current policies. In 2030, this same policy will make it possible to achieve an annual saving of 1 110 TWh in the consumption of electricity, (572 Mt of CO 2 each year). This measure alone will meet 30% of the objectives of the member countries of the IEA under the Kyoto agreements concerning climatic change. These reductions can be obtained at a negative cost for society as the additional cost generated by improvements in energy efficiency is offset by savings made in operating costs during the life of the appliance. Thus, in the United States, each tonne of CO 2 saved in this way in 2020 will generate $65 for society. In Europe, every tonne of CO 2 saved will generate a gain of euros 169 (the difference being accounted for by the higher cost of electricity and by lower energy efficiency standards currently existing in Europe). It is possible to make major savings in all regions of the OECD, despite the vast diversity of the various situations of the countries. In the member countries of the IEA, the policies in place have already demonstrated their economic effectiveness in reducing demand for energy and greenhouse gas emissions. Up to 2000, they made it possible to reduce greenhouse gas emissions by approximately 46 Mt of CO 2 each year. These policies will contribute to reducing emissions by 126 Mt of CO 2 each year up to 2010. International co-operation offers real advantages in the deployment of policies for controlling the demand for energy by households. Manufacturers, consumers and governments all benefit from greater transparency in the marketplace, improved comparisons of test methods

  7. Hybrid renewable energy system application for electricity and heat supply of a residential building

    Directory of Open Access Journals (Sweden)

    Nakomčić-Smaragdakis Branka B.

    2016-01-01

    Full Text Available Renewable and distributed energy systems could provide a solution to the burning issue of reliable and clean supply of energy, having in mind current state and future predictions for population growth and fossil fuel scarcity. Hybrid renewable energy systems are novelty in Serbia and warrant further detailed research. The aim of this paper is to analyze the application of renewable energy sources(RES for electricity and heat supply of a typical household in Serbia, as well as the cost-effectiveness of the proposed system. The influence of feed-in tariff change on the value of the investment is analyzed. Small, grid-connected hybrid system (for energy supply of a standard household, consisting of geothermal heat pump for heating/cooling, solar photovoltaic panels and small wind turbine for power supply is analyzed as a case study. System analysis was conducted with the help of RETScreen software. Results of techno-economics analysis have shown that investing in geothermal heat pump and photovoltaic panels is cost-effective, while that is not the case with small wind turbine.

  8. Ontario electricity bill review

    International Nuclear Information System (INIS)

    O'Neill, G.

    2003-01-01

    Findings of an independent review of charges to electricity bills and recommendations to assist in the development of a standard, province-wide residential electricity bill for Ontario are discussed. The review was requested by the province's Minister of Energy in an effort to dispel growing confusion about the variations in customer billing practices used by the province's 90+ local distribution companies. Key recommendations and findings were as follows: (1)Consumer bill formats issued by local distribution companies should be more consumer-friendly, adhere to minimum design standards, adapt uniform terminology and common line charges; (2) charges on customer bills should be grouped into four standard line items, with full details available to customers: the four line items should be a basic service charge, a charge for delivering electricity to the customer, a charge for the electricity itself, and a separate charge for retiring the outstanding debt of the former Ontario Hydro; (3) bills should take advantage of opportunities for promoting province-wide energy conservation, such as encouraging the long-term use of interval meters, presenting historical consumption data on residential bills on a period-to-period basis, and education and communications initiatives. Details of the recommendations, including the calculation of the fixed and variable components of usage charges, an explanation of the concept of electricity system loss adjustments, a method for phasing in the recommendations, and the anticipated benefits to consumers are provided

  9. Electricity distribution. Price control, reliability and customer services: response to OFFER

    International Nuclear Information System (INIS)

    1994-02-01

    This document presents the views of the National Consumer Council to a recent consultation paper from OFFER, the body responsible for regulation of the United Kingdom electric power industry. The financial performance of the Regional Electricity Companies (RECs) is reviewed by examining how it relates to the prices paid by domestic consumers. A critical analysis is presented of OFFER's notion of the revision of the existing price control mechanism for the distribution businesses within the RECs. Standards of performance, debt and consumer disconnection are also examined. (UK)

  10. Horizon 2000: Vision of the development of a custom-oriented electric power market in a European perspective

    International Nuclear Information System (INIS)

    Anon.

    1993-10-01

    After a perspective on the development in the seventies and eighties in chapter one, it is stated that, given the developments in the field of liberalization and the manifest internationalization of the European electricity market (chapter two), the Dutch electricity sector is not yet ready for an open European market (chapter three). A revision of the present electricity model does not seem to be the right method, because of the built-in contradictions and the reactive manner in which new developments can be handled (chapter four). Therefore, at this crossroad a new starting point has to be chosen in order for the Dutch electricity sector to be able to handle the developments in a pro-active way. At the same time this offers a solution to the instability, which threatens to the Dutch electricity market as a result of the fast growth of cogeneration capacity. In the new vision Horizon 2000 (outlined in chapters 5-9) the focus is shifted from central planning and cost pooling to customer-orientation within an open market. The market parties get, on the basis of autonomous responsibilities, multiple buying and selling options. A stepwise implementation of Horizon is explained in chapter 10, while the consequences of the market model Horizon 2000 are indicated as positive in chapter eleven. It must be stressed that this report is meant to be a working paper, open for discussion. Both the vision on the market and its consequences for the organization model have to be elaborated in more detail. 30 figs., 27 tabs.,

  11. Variability of electricity load patterns and its effect on demand response: A critical peak pricing experiment on Korean commercial and industrial customers

    International Nuclear Information System (INIS)

    To the extent that demand response represents an intentional electricity usage adjustment to price changes or incentive payments, consumers who exhibit more-variable load patterns on normal days may be capable of altering their loads more significantly in response to dynamic pricing plans. This study investigates the variation in the pre-enrollment load patterns of Korean commercial and industrial electricity customers and their impact on event-day loads during a critical peak pricing experiment in the winter of 2013. Contrary to conventional approaches to profiling electricity loads, this study proposes a new clustering technique based on variability indices that collectively represent the potential demand–response resource that these customers would supply. Our analysis reveals that variability in pre-enrollment load patterns does indeed have great predictive power for estimating their impact on demand–response loads. Customers in relatively low-variability clusters provided limited or no response, whereas customers in relatively high-variability clusters consistently presented large load impacts, accounting for most of the program-level peak reductions. This study suggests that dynamic pricing programs themselves may not offer adequate motivation for meaningful adjustments in load patterns, particularly for customers in low-variability clusters. - Highlights: • A method of clustering customers by variability indices is developed. • Customers in high-variability clusters provide substantial peak reductions. • Low-variability clusters exhibit limited reductions. • For low-variability customers, alternative policy instruments is well advised. • A model of discerning customer's demand response potential is suggested.

  12. Reliability Performance Optimization of Meshed Electrical Distribution System Considering Customer and Energy based Reliability Indices

    Science.gov (United States)

    Arya, L. D.; Kela, K. B.

    2013-12-01

    This paper describes a methodology for determination of optimum failure rate and repair time for each component of a meshed distribution system. In this paper the reliability indices for a sample meshed network are optimized. An objective function incorporating customer and energy based reliability indices and their target values is formulated. These indices are function of failure rate and repair time of a section of a distribution network. Modification of failure rate and repair time modifies the cost attached to them. Hence the optimization of the objective function is achieved by modifying the failure rate and repair time of each section of the meshed distribution system accounting constraint on budget allocated. The problem has been solved using population based differential evolution and bare bones particle swarm optimization techniques and results have been compared for a sample meshed distribution system.

  13. A High-Resolution Spatially Explicit Monte-Carlo Simulation Approach to Commercial and Residential Electricity and Water Demand Modeling

    Energy Technology Data Exchange (ETDEWEB)

    Morton, April M [ORNL; McManamay, Ryan A [ORNL; Nagle, Nicholas N [ORNL; Piburn, Jesse O [ORNL; Stewart, Robert N [ORNL; Surendran Nair, Sujithkumar [ORNL

    2016-01-01

    Abstract As urban areas continue to grow and evolve in a world of increasing environmental awareness, the need for high resolution spatially explicit estimates for energy and water demand has become increasingly important. Though current modeling efforts mark significant progress in the effort to better understand the spatial distribution of energy and water consumption, many are provided at a course spatial resolution or rely on techniques which depend on detailed region-specific data sources that are not publicly available for many parts of the U.S. Furthermore, many existing methods do not account for errors in input data sources and may therefore not accurately reflect inherent uncertainties in model outputs. We propose an alternative and more flexible Monte-Carlo simulation approach to high-resolution residential and commercial electricity and water consumption modeling that relies primarily on publicly available data sources. The method s flexible data requirement and statistical framework ensure that the model is both applicable to a wide range of regions and reflective of uncertainties in model results. Key words: Energy Modeling, Water Modeling, Monte-Carlo Simulation, Uncertainty Quantification Acknowledgment This manuscript has been authored by employees of UT-Battelle, LLC, under contract DE-AC05-00OR22725 with the U.S. Department of Energy. Accordingly, the United States Government retains and the publisher, by accepting the article for publication, acknowledges that the United States Government retains a non-exclusive, paid-up, irrevocable, world-wide license to publish or reproduce the published form of this manuscript, or allow others to do so, for United States Government purposes.

  14. Relationship between the electric power supplier and customer during Romania's transition from an over-centralized to a market economy system

    International Nuclear Information System (INIS)

    Conecini, I.; Lung, I.

    1996-01-01

    A series of undertakings of RENEL is introduced which aim to improve the mutual relations between supplier and customer and to settle these relations on a partnership basis incurring responsibilities for both parties. Among these undertakings, one aims to improve the metering and billing system, with subsequent effects upon both electric power customer and supplier. The new relations, settled on a contract basis and made proper to the market economy make it necessary to control the electric power quality as well as the quality of the whole supply service to every customer. Within the electric power supply department, a privileged activity is the improvement of the systems for meter reading, billing and financial receipts. The document describes also the results obtained by RENEL following a market study. (author)

  15. The opening of natural gas and electricity markets for professional customers. Main lessons learned - December 2006

    International Nuclear Information System (INIS)

    2006-12-01

    This document reports and comments the results of a survey on the knowledge, perceptions and behaviours of professionals regarding the energy market, and more precisely the opening of gas and electricity markets. The objectives were to identify motivations or obstacles perceived by professionals about changing their provider, to get an insight of their global opinion on market opening, and on questions and false ideas about it, to assess the level of knowledge about market opening introduced in July 2004, to identify the related changes for them, and whether they know new providers and modalities to change provider, and to assess their intention in terms of fidelity or change within a 6 month delay

  16. Gas-heating alternatives to the residential electric heat pump. Gas Appliance Technology Center 1987 program. Topical report for Work Area 1.1, October 1989-March 1990

    International Nuclear Information System (INIS)

    Haas, C.

    1990-05-01

    The characteristics of electric heat pumps are described. Options are defined and assessed for utilizing gas heating in conjunction with existing residential electric heat pumps. These options include gas heat introduced into the refrigeration circuit, a flue gas-heated tube bank in the air supply duct, and a hot-water-to-air coil in the supply duct. Economics are presented for conversion of a residence's total space and water heating from electric to gas in New York City and Atlanta. Potential marketing strategies are discussed, and potential gas sales volumes from conversions are estimated. The study concludes that the use of gas water heating coupled with a hydronic coil in the supply ductwork from the air handler is the most advantageous option for the gas industry

  17. Agent-based model for electricity consumption and storage to evaluate economic viability of tariff arbitrage for residential sector demand response

    International Nuclear Information System (INIS)

    Zheng, Menglian; Meinrenken, Christoph J.; Lackner, Klaus S.

    2014-01-01

    Highlights: • Storage-based demand response (loadshifting) is underutilized in residential sector. • Economics (arbitrage savings versus equipment cost) are not well understood. • Stochastic demand models and real-life tariffs can illuminate economic viability. • A range of available storage options provide economically viable DR. • Daily/seasonal stochastic demand variations crucial to understanding optimum capacity. - Abstract: Demand response (DR) is one of many approaches to address temporal mismatches in demand and supply of grid electricity. More common in the commercial sector, DR usually refers to reducing consumption at certain hours or seasons, thus reducing peak demand from the grid. In the residential sector, where sophisticated appliance-level controls such as automatic dimming of lights or on-demand lowering of air conditioning are less common, building-based electricity storage to shift grid consumption from peak to off-peak times could provide DR without requiring consumers to operate their appliances on shifted or reduced schedules: Storage would be dispatched to appliances as needed while still shaving peaks on the grid. Technologically, storage and two-way-inverters are readily available to enable such residential DR. Economically, however, the situation is less clear. Specifically, are time-varying electricity tariffs available such that electricity cost reduction via arbitrage could offset manufacturing, financing, and installation costs of the required storage? To address this question we (i) devise an agent-based appliance-level stochastic model to simulate the electricity demand of an average U.S. household; (ii) loadshift the demand via simple dispatch strategies; and (iii) determine potential profits to the building owner, i.e. reduced electricity cost of the modified demand with realistic tariffs (Con Edison, NY) minus storage cost. We determine the economic viability for a range of traditional and advanced storage technologies

  18. Electronic meter with custom integrated circuit for electric energy measurement; Medidor eletronico de energia eletrica com circuito integrado dedicado

    Energy Technology Data Exchange (ETDEWEB)

    Caldas, Roberto Pereira

    1990-04-01

    The design and implementation of an electrical energy electronic meter for operation at low voltages, according to two steps of development carried out in Centro de Pesquisas de Energia Eletrica - CEPEL is described. In the first step, an electronic meter with discrete commercial components has been developed, in order to demonstrate to the Brazilian power suppliers the feasibility of such a device for electrical energy metering and charging. The second step was constituted by the design of an integrated circuit, aiming the reduction of the cost of the meter as well as the enhancement of its reliability. Several techniques of electrical energy measurement are presented. The meter with discrete components makes use of a time division multiplier (TDM), in order to determine the active power in the load. Voltage and current levels have been reduced through the use of voltage and current sensors compatible with the TDM's inputs. A V-F converter employing continuos integration, has been used for the determination of the energy consumed by the load through the integration of the TDM's output signal. Most of the discrete components of the meter have been replaced by the dedicated integrated circuit. The TDM has remained essentially the same, but the V-F converter has been changed into a dual-slope one, which is more adequate for implementation in a single chip. The tests performed with the prototypes of the meter including both the meter with discrete components and the meter with the custom-made integrated circuit have presented measurement errors of less the 0,2 %. The initial goal, according to Brazilian specifications of electromechanical meters and international specifications for electronic meters, was 1 %. (author)

  19. Determinants of willingness to pay for smart meters: An empirical analysis of household customers in Germany

    International Nuclear Information System (INIS)

    Gerpott, Torsten J.; Paukert, Mathias

    2013-01-01

    As part of the move toward renewable energy sources in Germany it is expected that an increasing number of residential households will be equipped with communication-capable electricity metering systems (=“smart meters” [SM]). SM cause considerable investment and operating expenses. For providers of such systems one avenue to recoup SM costs is to explicitly invoice various SM price components to end customers. The feasibility of this strategy heavily depends on residential electricity customers' willingness to pay (WTP) for SM and, furthermore, an understanding of factors that have an impact on WTP. Therefore, the present article develops hypotheses on associations between three perceived SM benefit facets, one perceived intangible SM cost type as well as environmental awareness in general on the one hand, and WTP for SM on the other. The hypotheses are tested in a sample of 453 German-speaking residential electricity customers who filled in an online questionnaire. PLS analysis of the survey data reveals that trust in the protection of personal SM data and the intention to change one's electricity consumption behaviors after SM deployment are the constructs most strongly related to WTP for SM. Expectations regarding SM-triggered electricity volume saving and environmental awareness contributed less toward explaining WTP. Overall, the considered WTP antecedents left 72% of the criterion variance unaccounted for. Implications of the findings are discussed for electricity suppliers planning large-scale SM deployments and future research in the field of energy policy

  20. Methods and models for the residential load management in distribution networks

    Science.gov (United States)

    Molina Garcia, Angel

    The main purpose of this thesis is the development of new tools to obtain and assess residential load control strategies. In this way, elemental load models to simulate electrical and thermal behaviors have been implemented and validated; an appropriate aggregation technique, based on kernel estimators, has been selected; and a load control strategy algorithm has been developed and applied on the air conditioning-heat pump individual loads, analyzing the control action effects from two viewpoints: customer (demand pattern changes, services...) and utility (resource optimization, profile demand modifications...). As a consequence, this integrated tool allows to know the flexibility degree of a specific residential demand profile, according to a target demand profile previously defined, by means of an optimum combination of forced connections and disconnections, taking into account the discomfort level maximum accepted by the customers. Electrical thermal storage appliances have also been studied. In this case, the day-valley periods are proposed as possible partial storage periods. This would involve to divide the actual storage periods into two partial periods, decreasing the thermal capacity necessities as well as the discharge period forecasts. A thermal study about this proposal has been developed, comparing the indoor temperatures in both cases. Finally, and taking into account the modifications suffered by the electrical market during these last years, the developed tools can be applied by utility and customer side, within an electrical sector (residential) which supposes around 25 per cent the total electrical demand.

  1. The residential dual-energy program of Hydro-Quebec: An economic analysis

    International Nuclear Information System (INIS)

    Bergeron, C.; Bernard, J.-T.

    1991-01-01

    Higher than expected electricity consumption in recent years and increasing objections to capacity expansion on environmental grounds have led Quebec's government-owned electric utility, Hydro-Quebec, to launch an innovative program to reduce peak period residential electric heating demand. When the outside temperature drops below -12 degree C, customers who have opted for the program are charged 10 cents/kWh for their electricity (substantially above the 4.46 cents/kWh paid by normal residential customers) and they are automatically switched to a non-electric heating source, whereas above -12 degree C they pay 2.75 cents/kWh for all uses. A cost benefit analysis of this dual energy program finds that if, as Hydro-Quebec forecasts, 150,000 residential customers were to opt for this program, they would benefit by $19.0 million per year, while the utility and the government would lose $21.6 million and $1.6 million respectively, with a total net loss to Quebec society of $4.25 million a year. 12 refs., 4 figs., 6 tabs

  2. The opening of electricity and natural gas markets to residential clients. Yearly barometer - run 3. September 2009

    International Nuclear Information System (INIS)

    2009-09-01

    The opening of energy markets to competition became effective to individuals ('residential clients') on July 1, 2007 with the possibility to freely choose their energy supplier. This opening of energy markets to residential clients started 3 years after the opening to professionals (July 1, 2004). The Commission of energy regulation (CRE) and the national energy Ombudsman have set in place in 2007 a quantitative yearly survey ('barometer') addressed to residential clients in order to collect statistical data about the behaviour of these clients with regards to the opening of markets to competition. This document deals with the results of the fourth run of this survey carried out in September 2009 by the LH2 institute. For the 1500 households investigated, LH2 has questioned the person in charge of the energy bills management. The barometer aimed at answering the following questions: - what is the level of knowledge and information of residential clients about markets opening and the existing regulation? - What perception of this opening do they have? (pros/cons, advantages/drawbacks); - what behaviour do they have in front of the opening of markets to competition? (approach with respect to information needs, knowledge about the offer, intention to change supplier, brakes/motivations in entering the open market). (J.S.)

  3. The opening of electricity and natural gas markets to residential clients. Yearly barometer - run 2. December 2008

    International Nuclear Information System (INIS)

    2008-12-01

    The opening of energy markets to competition became effective to individuals ('residential clients') on July 1, 2007 with the possibility to freely choose their energy supplier. This opening of energy markets to residential clients started 3 years after the opening to professionals (July 1, 2004). The Commission of energy regulation (CRE) and the national energy Ombudsman have set in place in 2007 a quantitative yearly survey ('barometer') addressed to residential clients in order to collect statistical data about the behaviour of these clients with regards to the opening of markets to competition. This document deals with the results of the fourth run of this survey carried out from November 10 to November 20, 2008 by the LH2 institute. For the 1502 households investigated, LH2 has questioned the person in charge of the energy bills management. The barometer aimed at answering the following questions: - what is the level of knowledge and information of residential clients about markets opening and the existing regulation? - What perception of this opening do they have? (pros/cons, advantages/drawbacks); - what behaviour do they have in front of the opening of markets to competition? (approach with respect to information needs, knowledge about the offer, intention to change supplier, brakes/motivations in entering the open market). (J.S.)

  4. The opening of electricity and natural gas markets to residential clients. Yearly barometer - run 5. September 2011

    International Nuclear Information System (INIS)

    2011-09-01

    The opening of energy markets to competition became effective to individuals ('residential clients') on July 1, 2007 with the possibility to freely choose their energy supplier. This opening of energy markets to residential clients started 3 years after the opening to professionals (July 1, 2004). The Commission of energy regulation (CRE) and the national energy Ombudsman have set in place in 2007 a quantitative yearly survey ('barometer') addressed to residential clients in order to collect statistical data about the behaviour of these clients with regards to the opening of markets to competition. This document deals with the results of the fourth run of this survey carried out from September 12 to September 23, 2011 by the LH2 institute. For the 1500 households investigated, LH2 has questioned the person in charge of the energy bills management. The barometer aimed at answering the following questions: - what is the level of knowledge and information of residential clients about markets opening and the existing regulation? - What perception of this opening do they have? (pros/cons, advantages/drawbacks); - what behaviour do they have in front of the opening of markets to competition? (approach with respect to information needs, knowledge about the offer, intention to change supplier, brakes/motivations in entering the open market). (J.S.)

  5. The opening of electricity and natural gas markets to residential clients. Yearly barometer - run 4. September 2010

    International Nuclear Information System (INIS)

    2010-09-01

    The opening of energy markets to competition became effective to individuals ('residential clients') on July 1, 2007 with the possibility to freely choose their energy supplier. This opening of energy markets to residential clients started 3 years after the opening to professionals (July 1, 2004). The Commission of energy regulation (CRE) and the national energy Ombudsman have set in place in 2007 a quantitative yearly survey ('barometer') addressed to residential clients in order to collect statistical data about the behaviour of these clients with regards to the opening of markets to competition. This document deals with the results of the fourth run of this survey carried out from September 6 to September 18, 2010 by the LH2 institute. For the 1504 households investigated, LH2 has questioned the person in charge of the energy bills management. The barometer aimed at answering the following questions: - what is the level of knowledge and information of residential clients about markets opening and the existing regulation? - What perception of this opening do they have? (pros/cons, advantages/drawbacks); - what behaviour do they have in front of the opening of markets to competition? (approach with respect to information needs, knowledge about the offer, intention to change supplier, brakes/motivations in entering the open market). (J.S.)

  6. Analysis of residential, industrial and commercial sector responses to potential electricity supply constraints in the 1990s

    Energy Technology Data Exchange (ETDEWEB)

    Fisher, Z.J.; Fang, J.M.; Lyke, A.J.; Krudener, J.R.

    1986-09-01

    There is considerable debate over the ability of electric generation capacity to meet the growing needs of the US economy in the 1990s. This study provides new perspective on that debate and examines the possibility of power outages resulting from electricity supply constraints. Previous studies have focused on electricity supply growth, demand growth, and on the linkages between electricity and economic growth. This study assumes the occurrence of electricity supply shortfalls in the 1990s and examines the steps that homeowners, businesses, manufacturers, and other electricity users might take in response to electricity outages.

  7. Modeling electric load and water consumption impacts from an integrated thermal energy and rainwater storage system for residential buildings in Texas

    International Nuclear Information System (INIS)

    Upshaw, Charles R.; Rhodes, Joshua D.; Webber, Michael E.

    2017-01-01

    Highlights: • Hydronic integrated rainwater thermal storage (ITHERST) system concept presented. • ITHERST system modeled to assess peak electric load shifting and water savings. • Case study shows 75% peak load reduction and 9% increase in energy consumption. • Potable rainwater collection could provide ∼50–90% of water used for case study. - Abstract: The United States’ built environment is a significant direct and indirect consumer of energy and water. In Texas, and other parts of the Southern and Western US, air conditioning loads, particularly from residential buildings, contribute significantly to the peak electricity load on the grid, straining transmission. In parallel, water resources in these regions are strained by growing populations and shrinking supplies. One potential method to address both of these issues is to develop integrated thermal energy and auxiliary water (e.g. rainwater, greywater, etc.) storage and management systems that reduce peak load and freshwater consumption. This analysis focuses on a proposed integrated thermal energy and rainwater storage (ITHERST) system that is incorporated into a residential air-source chiller/heat pump with hydronic distribution. This paper describes a step-wise hourly thermodynamic model of the thermal storage system to assess on-peak performance, and a daily volume-balance model of auxiliary water collection and consumption to assess water savings potential. While the model is generalized, this analysis uses a case study of a single family home in Austin, Texas to illustrate its capabilities. The results indicate this ITHERST system could reduce on-peak air conditioning electric power demand by over 75%, with increased overall electric energy consumption of approximately 7–9%, when optimally sized. Additionally, the modeled rainwater collection reduced municipal water consumption by approximately 53–89%, depending on the system size.

  8. Operations of electric taxis to serve advance reservations by trip chaining: Sensitivity analysis on network size, customer demand and number of charging stations

    Directory of Open Access Journals (Sweden)

    Hao Wang

    2016-10-01

    Full Text Available This research investigated the performance of an Electric Taxi (ET fleet that catered solely for customers with advance reservations. In a previously related research, a customized Paired Pickup and Delivery Problem with Time Window and Charging Station (PPDPTWCS had been formulated to solve for the minimum number of taxis that would serve a fixed set of customer demand. The concept behind this fleet optimization was to chain multiple customer trips and trips to Charging Stations (CSs to form a route and assigned to a taxi driver. In this paper the sensitivity of the ET fleet’s operations with respect to network sizes, customer demand densities and number of CSs have been investigated. It also analyzed the market shares of the CSs and the occupancy of a CS over time. The results showed that, (1 the expansion of network size or the increase in customer demand density led to increase in fleet size, number of trips to the CSs and maximum occupancies at the CSs but these performance measures grew at different rates; (2 when the network size and number of CSs were fixed, an increase in customer demand density led to a better utilization of taxis in terms of more customers served per taxi and higher average revenue per taxi; (3 given the same network size and demand density, the ET fleet’s performance was relatively insensitive to the number of CSs; and (4 the usage of individual CS was affected by the number of CS and their locations; and (5 when all the ETs were fully charged at the beginning of the same shift hour, they visited the CSs in bunches when their batteries were about to run out. These findings contribute to a better understanding of the operations of the ET fleet and the CSs. They could be used for making better decisions in the planning of ET operations.

  9. Electrical network capacity support from demand side response: Techno-economic assessment of potential business cases for small commercial and residential end-users

    International Nuclear Information System (INIS)

    Martínez Ceseña, Eduardo A.; Good, Nicholas; Mancarella, Pierluigi

    2015-01-01

    Demand Side Response (DSR) is recognised for its potential to bring economic benefits to various electricity sector actors, such as energy retailers, Transmission System Operators (TSOs) and Distribution Network Operators (DNOs). However, most DSR is provided by large industrial and commercial consumers, and little research has been directed to the quantification of the value that small (below 100 kW) commercial and residential end-users could accrue by providing DSR services. In particular, suitable models and studies are needed to quantify potential business cases for DSR from small commercial and residential end-users. Such models and studies should consider the technical and physical characteristics of the power system and demand resources, together with the economic conditions of the power market. In addition, the majority of research focuses on provision of energy arbitrage or ancillary services, with very little attention to DSR services for network capacity support. Accordingly, this paper presents comprehensive techno-economic methodologies for the quantification of three capacity-based business cases for DSR from small commercial and residential end-users. Case study results applied to a UK context indicate that, if the appropriate regulatory framework is put in place, services for capacity support to both DNOs and TSOs can result into potentially attractive business cases for DSR from small end-users with minimum impact on their comfort level. -- Highlights: •We present three business cases for DSR from domestic and commercial end-users. •A comprehensive techno-economic methodology is proposed for the quantification of each DSR business cases. •The regulatory implications associated with each business case are discussed

  10. Customer interruption cost and results

    Energy Technology Data Exchange (ETDEWEB)

    Eua-Arporn, B.; Bisarnbutra, S. [Chulalongkorn Univ., Bangkok (Thailand)

    1997-12-31

    Results of a comprehensive study on short-term direct impacts and consumer interruption costs, incurred as a result of power supply interruption, were discussed. The emphasis was on questionnaire development, general responses and the average customer damage function of some selected sectors. The customer damage function was established for each category of customers (agriculture, industry, mining, wholesale, retail merchandising, residential, etc) as well as for different locations. Results showed that the average customer damage function depended mostly on customer category. Size and location were not significant factors. 5 refs., 7 tabs.

  11. Comparation of the support schemes for generation of electricity from renewable energy sources and their influence on the electricity pr ices for the final electricity customers in Republic of Macedonia

    International Nuclear Information System (INIS)

    Veljanovska, Natasha

    2013-01-01

    Renewable energy is the first source of energy used by the man since his existence, using the wood as a source for heating and warming, as well as for cooking. Today, the use of renewable energy is one of the main goals of the energy policies in the world. The use of renewable energy contributes in increasing security of supply, decreasing import dependence of fossil fuels and improving socioeconomic stability. The use of renewable energy directly contributes in reducing the intensity of climate change, providing local development and job creation. The thesis addresses the concept of the support schemes for electricity generation from renewable energy, more specifically, the manner of their application for fulfillment of the national targets for the share of energy from renewable sources in the total energy consumption. The thesis is developed covering three important aspects of support schemes: the possibility for implementation of appropriate support scheme in the Republic of Macedonia; the influence of support scheme on the electricity price for the customers; and the determination of the feed-in tariffs. The main contributions of the thesis are: determination of influence of the feed-in tariffs as appropriate support scheme for electricity generation from renewable energy in the Republic of Macedonia on the electricity price for the customers, as well as the determination of the feed-in tariffs. The thesis presents an overview of the support schemes for electricity generation from renewable energy, with emphasis on new measures developed for the needs of fulfillment of the national targets for the share of energy from renewable sources in the total energy consumption. The thesis also presents the detail characteristics support schemes and possibility for their implementation in the Republic of Macedonia. This research is a confirmation of the initial selection of feed-in tariffs as an appropriate support scheme for renewable energy in the Republic of Macedonia

  12. Proceedings: Meeting customer needs with heat pumps, 1991

    International Nuclear Information System (INIS)

    1992-12-01

    Electric heat pumps provide a growing number of residential and commercial customers with space heating and cooling as well as humidity control and water heating. Industrial customers use heat pump technology for energy-efficient, economical process heating and cooling. Heat pumps help utilities meet environmental protection needs and satisfy their load-shape objectives. The 1991 conference was held in Dallas on October 15--18, featuring 60 speakers representing electric utilities, consulting organizations, sponsoring organizations, and heat pump manufacturers. The speakers presented the latest information about heat pump markets, technologies, applications, trade ally programs, and relevant issues. Participants engaged in detailed discussions in ''breakout'' and parallel sessions and viewed more than 30 exhibits of heat pumps, software, and other products and services supporting heat pump installations and service. Electric utilities have the greatest vested interest in the sale of electric heat pumps and thus have responsibility to ensure quality installations through well-trained technicians, authoritative and accurate technical information, and wellinformed design professionals. The electric heat pump is an excellent tool for the electric utility industry's response to environmental and efficiency challenges as well as to competition from other fuel sources. Manufacturers are continually introducing new products and making research results available to meet these challenges. Industrial process heat pumps offer customers the ability to supply heat to process at a lower cost than heat supplied by primary-fuel-fired boilers. From the utility perspective these heat pumps offer an opportunity for a new electric year-round application

  13. Residential energy usage comparison: Findings

    Energy Technology Data Exchange (ETDEWEB)

    Smith, B.A.; Uhlaner, R.T.; Cason, T.N.; Courteau, S. (Quantum Consulting, Inc., Berkeley, CA (United States))

    1991-08-01

    This report presents the research methods and results from the Residential Energy Usage Comparison (REUC) project, a joint effort by Southern California Edison Company (SCE) and the Electric Power Research Institute (EPRI). The REUC project design activities began in early 1986. The REUC project is an innovative demand-site project designed to measure and compare typical energy consumption patterns of energy efficient residential electric and gas appliances. 95 figs., 33 tabs.

  14. Residential energy usage comparison project: An overview

    Energy Technology Data Exchange (ETDEWEB)

    Smith, B.A.; Uhlaner, R.T.; Cason, T.N. (Quantum Consulting, Inc., Berkeley, CA (USA))

    1990-10-01

    This report provides an overveiw of the residential energy usage comparison project, an integrated load and market research project sponsored by EPRI and the Southern California Edison Company. Traditional studies of the relative energy consumption of electric and gas household appliances have relied on laboratory analyses and computer simulations. This project was designed to study the appliance energy consumption patterns of actual households. Ninety-two households in Orange County, California, southeast of Los Angeles, served as the study sample. Half of the households received new electric space-conditioning, water-heating, cooking, and clothes-drying equipment; the other half received gas equipment. The electric space-conditioning and water-heating appliances were heat pump technologies. All of the appliances were metered to collect load-shape and energy consumption data. The households were also surveyed periodically to obtain information on their energy needs and their acceptance of the appliances. The metered energy consumption data provide an important benchmark for comparing the energy consumption and costs of alternative end-use technologies. The customer research results provide new insights into customer preferences for fuel and appliance types. 15 figs., 3 tabs.

  15. Customer choice? A perspective from a representative for the small volume consumer

    International Nuclear Information System (INIS)

    Wachowich, J.A.

    2002-01-01

    The whole idea behind Alberta's decision to deregulate its' electric power industry was to provide more choice to consumers. The author, a representative of residential utility customers in utility hearings as well as in the deregulation of electric industry restructuring process, presents his views about choice and the small consumer who is eligible for the regulated rate option tariff (RROT). There are about 1 million of such customers who are free to exercise choice at any time and leave the RROT provider for commodity service from a retailer. There are two tiers within the RROT which is of significance, because these two tiers promote the real need for customer choice to be active in the electric power industry. The author cautioned that if there is no viable level of retail electric market development by January 2004 or January 2006, there will not be any workable customer choice for consumers coming from RROT. The author also described the experience of those customers that were not RROT eligible from late 2000 to early 2001. Experience from other industries such as the telecom and natural gas industry, provide a comparative analysis of whether customer choice works. The author concludes that it does not work for the small volume customer and suggests that perhaps stable rates and reliable service would be more appealing for consumers

  16. Customer loyalty program for the dual-energy clientele

    International Nuclear Information System (INIS)

    Lagace, C.

    1997-01-01

    Hydro-Quebec''s plans to provide a dual energy residential heating program, combining a main electric heating system and a fossil fuel back-up system, were described as an example of a customer loyalty program. It provides a portfolio of products and services answering to the different needs of customers. Dual-energy heating systems were first offered in Quebec as far back as the 1980s. Currently there are 115,000 Quebec households making use of this service. Some 35,000 of them have heat pumps and subscribe to Hydro-Quebec''s DT rate which is based on fuel mode usage being determined by exterior temperatures. The dual-energy system permits a peak-saving of some 600 MW, while maintaining electricity sales of 1,000 GWh in off-peak periods. Experiences with this system and some of the important lessons learned, especially in terms of consumer relations, were summarized. 2 refs., 1 tab

  17. Load leveling total system. Part 2. Development of load leveling logic for residential customer; Fuka heijunka total system. 2. Kateiyo juyoka wo taisho to shita heijunka ronri no kaihatsu

    Energy Technology Data Exchange (ETDEWEB)

    Asari, M.; Nanahara, T. [Central Research Institute of Electric Power Industry, Tokyo (Japan)

    1995-05-01

    It is essential, in order to meet steadily increasing demands for electrical power, to develop techniques for effective utilization of energy and load leveling. Described herein is development, by the aid of linear programming, of logic for daily management of charge/discharge of load conditioners and reverse power flow, for predicted loads and patterns of power generated by photovoltaic cells installed at individual customers. It is aimed at minimizing power rate and leveling of load at distribution systems. Predicted loads, outputs by photovoltaic cell units and different power rates by time zone for the next day are inputted, to determine the charge/discharge schedules and power supply/reverse flow patterns for that day, in order to minimize power rates and level loads at higher hierarchical levels. The logic-aided daily simulation for various districts confirms the operational patterns that realize improved utilization of pole-mounted transformers while reducing costs at customers, and effects of prediction errors. 4 refs., 14 figs.

  18. Large Customers (DR Sellers)

    Energy Technology Data Exchange (ETDEWEB)

    Kiliccot, Sila [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States)

    2011-10-25

    State of the large customers for demand response integration of solar and wind into electric grid; openADR; CAISO; DR as a pseudo generation; commercial and industrial DR strategies; California regulations

  19. The Use of Biomass for Electricity Generation: A Scoping Review of Health Effects on Humans in Residential and Occupational Settings.

    Science.gov (United States)

    Freiberg, Alice; Scharfe, Julia; Murta, Vanise C; Seidler, Andreas

    2018-02-16

    The utilization of biomass for power generation has become more prevalent globally. To survey the status of evidence concerning resulting health impacts and to depict potential research needs, a scoping-review was conducted. Biomass life cycle phases of interest were the conversion and combustion phases. Studies from occupational and residential settings were considered. The scoping review was conducted systematically, comprising an extensive literature search, a guided screening process, in-duplicate data extraction, and critical appraisal. Two reviewers executed most review steps. Nine articles of relevance were identified. In occupational settings of biomass plants, exposure to endotoxins and fungi might be associated with respiratory disorders. An accidental leakage of hydrogen sulfide in biogas plants may lead to fatalities or severe health impacts. Living near biomass power plants (and the accompanied odorous air pollution) may result in an increased risk for several symptoms and odor annoyance, mediated by perception about air pollution or an evaluation of a resulting health risk. The methodological quality of included studies varied a lot. Overall, the body of evidence on the topic is sparse and future high-quality research is strongly recommended.

  20. Development of an efficient, low cost, small-scale natural gas fuel reformer for residential scale electric power generation. Final report for the period October 1, 1998 - December 31, 1999

    Energy Technology Data Exchange (ETDEWEB)

    Kreutz, Thomas G; Ogden, Joan M

    2000-07-01

    In the final report, we present results from a technical and economic assessment of residential scale PEM fuel cell power systems. The objectives of our study are to conceptually design an inexpensive, small-scale PEMFC-based stationary power system that converts natural gas to both electricity and heat, and then to analyze the prospective performance and economics of various system configurations. We developed computer models for residential scale PEMFC cogeneration systems to compare various system designs (e.g., steam reforming vs. partial oxidation, compressed vs. atmospheric pressure, etc.) and determine the most technically and economically attractive system configurations at various scales (e.g., single family, residential, multi-dwelling, neighborhood).

  1. Electricity and gas market observatory. 2. quarter 2007

    International Nuclear Information System (INIS)

    2007-01-01

    Since July 1, 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web-site (www.cre.fr). It presents: The electricity market; The retail electricity market: Non-residential customer segments and their respective weights, Status at July 1, 2007, Dynamic analysis: 2. Quarter 2007; The wholesale electricity market: Wholesale market activity in France, Prices on the French wholesale market and European comparison, Import and export volumes, Concentration of the French electricity market, Striking facts of the second quarter 2007; The gas market; The retail gas market: The non-residential customer segments and their respective weights, Status at July 1. 2007; The wholesale gas market: Gas pricing and gas markets in Europe,The wholesale market in France. Some glossaries are attached to the document: Electricity and gas market observatories combined glossary; Specific electricity market observatory glossary; Specific gas market observatory glossary

  2. Climate, weather, socio-economic and electricity usage data for the residential and commercial sectors in FL, U.S.

    Science.gov (United States)

    Mukhopadhyay, Sayanti; Nateghi, Roshanak

    2017-08-01

    This paper presents the data that is used in the article entitled "Climate sensitivity of end-use electricity consumption in the built environment: An application to the state of Florida, United States" (Mukhopadhyay and Nateghi, 2017) [1]. The data described in this paper pertains to the state of Florida (during the period of January 1990 to November 2015). It can be classified into four categories of (i) state-level electricity consumption data; (ii) climate data; (iii) weather data; and (iv) socio-economic data. While, electricity consumption data and climate data are obtained at monthly scale directly from the source, the weather data was initially obtained at daily-level, and then aggregated to monthly level for the purpose of analysis. The time scale of socio-economic data varies from monthly-level to yearly-level. This dataset can be used to analyze the influence of climate and weather on the electricity demand as described in Mukhopadhyay and Nateghi (2017) [1].

  3. Climate, weather, socio-economic and electricity usage data for the residential and commercial sectors in FL, U.S

    Directory of Open Access Journals (Sweden)

    Sayanti Mukherjee

    2017-08-01

    Full Text Available This paper presents the data that is used in the article entitled “Climate sensitivity of end-use electricity consumption in the built environment: An application to the state of Florida, United States” (Mukhopadhyay and Nateghi, 2017 [1]. The data described in this paper pertains to the state of Florida (during the period of January 1990 to November 2015. It can be classified into four categories of (i state-level electricity consumption data; (ii climate data; (iii weather data; and (iv socio-economic data. While, electricity consumption data and climate data are obtained at monthly scale directly from the source, the weather data was initially obtained at daily-level, and then aggregated to monthly level for the purpose of analysis. The time scale of socio-economic data varies from monthly-level to yearly-level. This dataset can be used to analyze the influence of climate and weather on the electricity demand as described in Mukhopadhyay and Nateghi (2017 [1].

  4. Evaluation of the Field Performance of Residential Fuel Cells: Final Report

    Energy Technology Data Exchange (ETDEWEB)

    Torrero, E.; McClelland, R.

    2004-05-01

    Distributed generation has attracted significant interest from rural electric cooperatives and their customers. Cooperatives have a particular nexus because of inherently low customer density, growth patterns at the end of long lines, and an influx of customers and high-tech industries seeking to diversify out of urban environments. Fuel cells are considered a particularly interesting DG candidate for these cooperatives because of their power quality, efficiency, and environmental benefits. The National Rural Electric Cooperative Association Cooperative Research Network residential fuel cell program demonstrated RFC power plants and assessed related technical and application issues. This final subcontract report is an assessment of the program's results. This 3-year program leveraged Department of Energy (DOE) and National Renewable Energy Laboratory (NREL) funding.

  5. Quality and customer satisfaction: A case study in Brazil

    Science.gov (United States)

    Barcellos, Paulo Fernando Pinto

    The dissertation deals with the case of CEEE-Companhia Estadual de Energia Eletrica, an electric power utility located in Rio Grande do Sul, the southernmost state of Brazil. Customer satisfaction with the services provided by CEEE is investigated within three groups of consumers: residential, commercial, and industrial. The purpose of the dissertation is to find answers to the following research questions: (1) What is service quality in public utilities, and particularly in an electric power company? (2) What service quality dimensions do customers want to be provided and favor the most? (3) How does the market measure service quality? (4) What should be done by companies, and particularly by an electric utility monopoly, to increase the performance of the rendered service? (5) How does this impact customer satisfaction, retention, and intention to recommend? and (6) How do we start a company-wide quality program provided that the resources are scarce and therefore priorities should be set forth? To investigate the posed questions, the study begins with an exploratory survey of CEEE's Board. The survey is followed by qualitative research of the three customer groups. After qualitative analysis of the data is concluded, questionnaires for the quantitative research, as well as hypothetical models, are developed. Dillman's "Total Design Method" is used to design the questionnaires. The basic ACSI (American Customer Satisfaction Model) is used to approach customer satisfaction. Data are processed by PLS (Partial Least Squares) which follows the procedure developed at the National Quality Research Center of the University of Michigan Business School. In summary, commercial customers are the most dissatisfied with the services provided by CEEE, while residential customers are the most satisfied. To improve quality, priority should be placed on commercial customers and include efforts to improve productivity gains throughout the company. Also, CEEE's image should be

  6. Appropriateness of a load-management agreement as the rate format for customer thermal storage: why a closeout sale on off-peak electricity should be adopted

    Energy Technology Data Exchange (ETDEWEB)

    Nelson, S.H.

    1980-03-01

    This report demonstrates why a load-management agreement is the best rate format for customer thermal energy storage (TES) from electricity. The first section presents the basic operating and cost characteristics of TES systems as well as potential problems that affect rate setting. Then, the criteria for choosing a rate structure are put forth, and the various rate formats available are analyzed considering the above information. Finally, the means of achieving the maximum social benefits using a load-management agreement are explored.

  7. PROCESS MANAGEMENT ANALYSIS CUSTOMIZATION OF RESIDENTIAL PROPERTIES

    Directory of Open Access Journals (Sweden)

    Marco Aurellio Polenghi Pagliaroni

    2017-11-01

    Full Text Available A personalizaçao vem sendo utilizada no setor de construçao habitacional para adaptar o imóvel residencial as necessidades dos clientes, aumentando o valor do produto. Um dos motivos que levaram a implantaçao da personalizaçao no cenário mundial foi o aumento do padrao socioeconômico de parte da populaçao, que passou a ser capaz de satisfazer anseios relativamente individualizados, sendo estimulada também pela tendencia de personalizar em outros setores econômicos. Entretanto, devido a falta de planejamento e de um eficaz sistema de comunicaçao e gestao de informaçoes voltadas a adoçao da personalizaçao, observam-se atrasos e retrabalhos na finalizaçao das etapas construtivas. Este trabalho teve como objetivo verificar o fluxo de informaçoes em construtoras que realizam obras de edificaçoes residenciais e oferecem a personalizaçao aos clientes. Como método de pesquisa foram realizados quatro estudos de caso com a aplicaçao de questionários, observaçao direta e entrevistas. Assim, foi possível verificar a organizaçao dos processos internos envolvidos na personalizaçao de imóveis residenciais, esquematizando os fluxogramas de cada empresa, que mostram a comunicaçao entre os envolvidos, desde a venda do imóvel para o cliente até a entrega dos materiais necessários para a execuçao da obra e das personalizaçoes. Como resultado adicional é proposto um fluxograma modelo para melhorar a gestao da personalizaçao de imóveis.

  8. Energy in the residential building. Electricity, heat, e-mobility. 2. rev. and enl. ed.; Energie im Wohngebaeude. Strom, Waerme, E-Mobilitaet

    Energy Technology Data Exchange (ETDEWEB)

    Schwarzburger, Heiko

    2017-11-01

    Photovoltaics, heat pumps and fuel cells offer enormous potential for sustainable energy supply in residential buildings. Solar thermal energy and wood-fired boilers also play an important role in refurbishment. Due to the wide range of possible combinations, the wishes of building owners and homeowners for an ecologically and economically individually adapted energy concept can be fulfilled accurately. This book provides you with a holistic approach to the residential building and its supply of electricity, heat and water. All processes that play a role in the house's energy consumption are examined in their entirety for their potentials and potential savings. The author analyses and describes in detail the resources of buildings and their surroundings - and how they can be used for a truly independent supply. The focus is on reducing energy consumption and costs, the generation and supply of energy from renewable sources and energy storage - considered in new construction and modernisation. The supply of water is also dealt with if it touches on energy issues. The author draws attention to standards and regulations and gives practical advice for planning and installation. The focus is on the so-called sector coupling: electricity from the sun, wind and hydrogen is used to supply electrical consumers in the home, charging technology for electric vehicles, hot water and heating. The time of the boilers and combustion engines has elapsed. Clean electricity and digital controls - power and intelligence - determine the regenerative building technology. [German] Photovoltaik, Waermepumpen und Brennstoffzellen bieten enormes Potenzial, die Energieversorgung im Wohngebaeude nachhaltig zu gestalten. In der Sanierung spielen auch Solarthermie und Holzfeuerungen eine wichtige Rolle. Aufgrund der vielfaeltigen Kombinationsmoeglichkeiten lassen sich die Wuensche der Bauherren und Hausbesitzer nach einem oekologisch und oekonomisch individuell angepassten Energiekonzept

  9. The effect of utility time-varying pricing and load control strategies on residential summer peak electricity use. A review

    International Nuclear Information System (INIS)

    Newsham, Guy R.; Bowker, Brent G.

    2010-01-01

    Peak demand for electricity in North America is expected to grow, challenging electrical utilities to supply this demand in a cost-effective, reliable manner. Therefore, there is growing interest in strategies to reduce peak demand by eliminating electricity use, or shifting it to non-peak times. This strategy is commonly called 'demand response'. In households, common strategies are time-varying pricing, which charge more for energy use on peak, or direct load control, which allows utilities to curtail certain loads during high demand periods. We reviewed recent North American studies of these strategies. The data suggest that the most effective strategy is a critical peak price (CPP) program with enabling technology to automatically curtail loads on event days. There is little evidence that this causes substantial hardship for occupants, particularly if they have input into which loads are controlled and how, and have an override option. In such cases, a peak load reduction of at least 30% is a reasonable expectation. It might be possible to attain such load reductions without enabling technology by focusing on household types more likely to respond, and providing them with excellent support. A simple time-of-use (TOU) program can only expect to realise on-peak reductions of 5%. (author)

  10. Electricity rates in Canada, 1991

    International Nuclear Information System (INIS)

    1991-01-01

    Numerical data only are presented for monthly electricity costs (residential and commercial) for selected Canadian cities. Total electricity supply is broken down by province. Residential, urban and rural electricity costs, including taxation, are provided for selected Canadian cities. Calculations of electricity costs for commercial and residential sectors are tabulated by province. Historical data from 1974 are supplied

  11. Residential energy contracts and the 28 day rule

    International Nuclear Information System (INIS)

    Littlechild, Stephen

    2006-01-01

    What measures are needed to protect customers when a utility market is first opened to competition? In the UK, residential (domestic) customers must be able to terminate energy contracts at 28 days' notice. This rule was introduced as a transitional protection for customers and for competition. However, the regulatory justification for the rule seems to have evolved over time. Removing the rule could have a number of advantages, including the development of fixed-price fixed-term contracts. The advantages of retaining the rule are questionable. In other retail sectors there is no regulatory concern or requirement of this kind. UK electricity suppliers have begun to offer capped prices for specified periods of time, suggesting that there is a growing customer demand for this. Fixed-price fixed-term contracts are a common form of competition in Scandinavia. The 28 day rule no longer seems necessary to protect customers and is more likely to distort than to protect competition. In retrospect, it would have been preferable not to introduce the rule in the first place. (author)

  12. Indoor temperature changes after retrofit: inferences based on electricity billing data for nonparticipants and participants in the BPA Residential Weatherization Program

    Energy Technology Data Exchange (ETDEWEB)

    Hirst, E.; White, D.

    1985-07-01

    This report discusses changes in indoor temperatures in response to retrofit improvements. The data on which this analysis is based are from an evaluation of the Bonneville Power Administration (BPA) interim Residential Weatherization Program. The BPA program, operated through participating private and public utilities throughout the Pacific Northwest, offered financial assistance (generally a cash rebate) to encourage installation of energy-efficiency improvements to existing homes in the region. These retrofits included attic, wall, floor and heating duct insulation; storm windows and doors; clock thermostats; and caulking and weatherstripping. This program, which operated during 1982 and 1983, weatherized 104 thousand homes at a total cost to BPA of $157 million. In mid-1983, staff at Oak Ridge National Laboratory and Evaluation Research Corporation began an evaluation of the BPA program. The primary focus of this evaluation was assessment of the actual electricity saving that can be attributed to the program (Hirst, et al., 1985). These savings estimates were used to help assess the economic attractiveness of the program to participants, the BPA power system, and the Pacific Northwest region as a whole.

  13. Strategies to optimize the electric energy use in non-residential buildings; Estrategias para eficientizar el uso de la energia electrica en edificios no residenciales

    Energy Technology Data Exchange (ETDEWEB)

    Castro Flores, J.; Morillon Galvez, D. [Comision Nacional para el Ahorro de Energia, Mexico, D. F. (Mexico)

    1995-12-31

    This paper presents the problems identified in non-residential buildings, where the inadequate use of energy is mainly shown in three points: inadequate technology and maintenance, wrong use and wrong habits in the energy use. The consequences of this situation in the ecological, politic and social environment were analyzed. In base of the problems detected the following strategies are proposed: An adequate project and design, retrofit, maintenance and users awareness for the rational energy use. The economic evaluation performed for the implementation of these strategies shows a significant saving potential of the electric power, with measures of null and low investment. [Espanol] Se presenta la problematica identificada en edificios no residenciales; donde el uso inadecuado de la energia electrica se manifiesta principalmente en tres puntos: tecnologia y mantenimiento inadecuados, y mal uso y costumbres de la energia. Se analizo las consecuencias de esta situacion en el ambito ecologico, economico, politico y social. Con base a la problematica se proponen las siguientes estrategias: un adecuado proyecto y diseno, retrofit, mantenimiento y concientizacion del usuario para el uso racional de la energia. La evaluacion economica realizada para implantar estas estrategias muestra un significativo potencial de ahorro de energia electrica, con medidas de nula y baja inversion.

  14. Table of tables of Hydro-Quebec customer needs: Support guide, June 1993

    International Nuclear Information System (INIS)

    Anon.

    1994-01-01

    Hydro-Quebec conducted surveys of its direct and indirect customers concerning their needs and expectations. Direct customers are those who have a business relationship with the utility and include residential, commercial, industrial, and institutional customers, large corporations, and neighboring utilities. Indirect customers are agencies whose regulatory authority applies to the utility. These agencies fall into the categories of nuclear energy, environment and land use development, products and services, and occupational health and safety. Using techniques including group discussions, interviews, and telephone surveys, direct customers were asked to define the features of the goods and services they expect from the utility. The importance of elements such as customer treatment, rates, energy conservation programs, payment terms, and behavior of utility personnel were evaluated and ranked. For indirect customers, their requirements were determined and the importance of each was evaluated by corporate experts. The impact of the utility's performance on meeting customer needs was then evaluated in five areas: sales and quality of service, supply of electricity, safety, price, and social responsibility. Results of the 1993 survey are presented, by customer category, and compared to results of the 1992 survey. 21 tabs

  15. Residential Waste

    DEFF Research Database (Denmark)

    Christensen, Thomas Højlund; Fruergaard, Thilde; Matsufuji, Y.

    2011-01-01

    are discussed in this chapter. Characterizing residential waste is faced with the problem that many residences already divert some waste away from the official collection systems, for example performing home composting of vegetable waste and garden waste, having their bundled newspaper picked up by the scouts...... twice a year or bringing their used furniture to the flea markets organized by charity clubs. Thus, much of the data available on residential waste represents collected waste and not necessarily all generated waste. The latter can only be characterized by careful studies directly at the source...

  16. Residential Mechanical Precooling

    Energy Technology Data Exchange (ETDEWEB)

    German, Alea [Davis Energy Group, Davis, CA (United States). Alliance for Residential Building Innovation (ARBI); Hoeschele, Marc [Davis Energy Group, Davis, CA (United States). Alliance for Residential Building Innovation (ARBI)

    2014-12-01

    Residential air conditioning (AC) represents a challenging load for many electric utilities with poor load factors. Mechanical precooling improves the load factor by shifting cooling operation from on-peak to off-peak hours. This provides benefits to utilities and the electricity grid, as well as to occupants who can take advantage of time-of-use (TOU) electricity rates. Performance benefits stem from reduced compressor cycling, and shifting condensing unit operation to earlier periods of the day when outdoor temperatures are more favorable to operational efficiency. Finding solutions that save energy and reduce demand on the electricity grid is an important national objective and supports key Building America goals. The Alliance for Residential Building Innovation team evaluated mechanical AC precooling strategies in homes throughout the United States. EnergyPlus modeling was used to evaluate two homes with different performance characteristics in seven climates. Results are applicable to new construction homes and most existing homes built in the last 10 years, as well as fairly efficient retrofitted homes. A successful off-peak AC strategy offers the potential for increased efficiency and improved occupant comfort, and promotes a more reliable and robust electricity grid. Demand response capabilities and further integration with photovoltaic TOU generation patterns provide additional opportunities to flatten loads and optimize grid impacts.

  17. Evaluation of automated residential demand response with flat and dynamic pricing

    International Nuclear Information System (INIS)

    Swisher, Joel; Wang, Kitty; Stewart, Stewart

    2005-01-01

    This paper reviews the performance of two recent automated load management programs for residential customers of electric utilities in two American states. Both pilot programs have been run with about 200 participant houses each, and both programs have control populations of similar customers without the technology or program treatment. In both cases, the technology used in the pilot is GoodWatts, an advanced, two-way, real-time, comprehensive home energy management system. The purpose of each pilot is to determine the household kW reduction in coincident peak electric load from the energy management technology. Nevada Power has conducted a pilot program for Air-Conditioning Load Management (ACLM), in which customers are sent an electronic curtailment signal for three-hour intervals during times of maximum peak demand. The participating customers receive an annual incentive payment, but otherwise they are on a conventional utility tariff. In California, three major utilities are jointly conducting a pilot demonstration of an Automated Demand Response System (ADRS). Customers are on a time-of-use (ToU) tariff, which includes a critical peak pricing (CPP) element. During times of maximum peak demand, customers are sent an electronic price signal that is three times higher than the normal on-peak price. Houses with the automated GoodWatts technology reduced their demand in both the ACLM and the ADRS programs by about 50% consistently across the summer curtailment or super peak events, relative to homes without the technology or any load management program or tariff in place. The absolute savings were greater in the ACLM program, due to the higher baseline air conditioning loads in the hotter Las Vegas climate. The results suggest that either automated technology or dynamic pricing can deliver significant demand response in low-consumption houses. However, for high-consumption houses, automated technology can reduce load by a greater absolute kWh difference. Targeting

  18. Newfoundland Power 2003 annual report : connected to customers

    International Nuclear Information System (INIS)

    2004-01-01

    This annual report provides a corporate profile and financial information from Newfoundland Power Inc. It also includes a review of its operations for 2003 and a summary of how the electric utility performed in terms of power generation, transmission and marketing. The utility serves 222,000 customers and operates on integrated generation, transmission and distribution system throughout Newfoundland and Labrador. Results for 2003 include strong financial performance, enhanced customer service, employee excellence, safety milestones, improved system reliability and environmental diligence. Earnings were improved to $29.5 million, up from 28.8 million in 2002. The improved earnings were due to increased energy sales of 2.5 per cent in the residential sector, and lower depreciation. This report summarized the company's energy resource activities and presented an operations review as well as consolidated financial statements and common share information. This included the utility's assets, liabilities, revenues, expenses and cash flows. Revenue and expenditure statements were summarized by source. tabs., figs

  19. Utility customer issues

    International Nuclear Information System (INIS)

    Downey, W.H.

    1997-01-01

    Customer issues affected by the restructuring of the $250 billion US electric power industry were discussed. In the past the industry's vertically integrated utilities conducted their business in protected geographic markets. With deregulation and greater competition, that industry structure will change. This presentation highlighted the strategies that Unicom is using to react to the restructuring of the electric power industry. The underlying principle is for the utility to reinvent itself to change its market orientation and focus on customer services, such as reliability, responsiveness, custom tailored solutions, and guaranteed savings over time. Attempting to become total energy providers and delivering integrated solutions to meet the needs of large industrial and commercial consumers, intensive market research, improved service and installation, and sophisticated customer retention initiatives will also have to be high on the agenda

  20. Electricity use and load management in electricity heated one-family houses from customer and utility perspective; Effekten av effekten - Elanvaendning och laststyrning i elvaermda smaahus ur kund- och foeretagsperspektiv

    Energy Technology Data Exchange (ETDEWEB)

    Sernhed, Kerstin

    2004-11-01

    Until recently, the increase in electricity demand and peak power demand has been met by expansion of the electricity production. Today, due to the deregulation of the electricity market, the production capacity is decreasing. Therefore, there is a national interest in finding solutions to peak problems also on the demand side. In the studies described here (Study 1 and 2) ten households in electrically heated houses were examined. In 1999 the utility equipped their customers with a remote metering system (CustCom) that has an in-built load control component. In Study 1, the load pattern of ten households was examined by using energy diaries combined with frequent meter readings (every five minutes) of the load demand for heating, hot water service and domestic electricity use. Household members kept energy diaries over a four-day period in January 2004, noting time, activities and the use of household appliances that run on electricity. The analysis showed that the use of heat-producing household appliances, e.g. sauna, washing machine and dryer, appliances used for cooking, dishwasher and extra electric heaters, contribute to the household's highest peaks. Turning on the sauna and at the same time using the shower equates to a peak load of 7-9 kW. This, in addition to the use of electricity for heating and lighting along alongside electricity use for refrigerators and freezers, results in some households reaching their main fuse level (roughly 13,8 kW for a main fuse of 20 A). This means that the domestic use of electricity makes up a considerable part of the highest peak loads in a household, but the highest peaks occur together with the use of electricity for heating and hot water. In the second study, Study 2, the households participated in a load control experiment, in which the utility was able to turn on and switch off the heating and hot water systems remotely, using the CustCom system. Heating and water heaters were switched off for periods of 1

  1. Electric industry restructuring in Michigan

    International Nuclear Information System (INIS)

    Anon.

    1997-01-01

    This Staff Report suggests a modified approach designed to significantly increase the ability of all customer classes to participate and share in the benefits of competition. The concepts discussed in this Report are designed to ensure that rates are not increased for any customers as a result of restructuring and, where possible, rates are reduced through the use of rate reduction bonds. The program outlined in this Report is designed to fulfill five objectives. First, it protects the interests of smaller customers, including low-income residential customers and senior citizens. Second, the program provides opportunities to strengthen Michigan's business community. Third, the program includes funding for employee retraining to assure that utility employees are not negatively impacted by restructuring. Fourth, the phase-in program provides the utilities with the opportunity to prepare for competition so that they remain Michigan-based companies. Fifth, the program is designed to foster competition upon a level playing field. The Commission has jurisdiction over all investor electric utilities and rural electric cooperatives in Michigan. Municipal electric utilities are not subject to Commission jurisdiction. Although this Report discusses details regarding Consumers Power and Detroit Edison, its concepts and principles are intended to apply to all jurisdictional electric utilities

  2. Customer experience

    OpenAIRE

    Koperdáková, Zuzana

    2016-01-01

    Bachelor thesis deals with the theme of customer experience and terms related to this topic. The thesis consists of three parts. The first part explains the terms generally, as the experience or customer loyalty. The second part is dedicated to medotology used for Customer Experience Management. In the third part is described application of Customer Experience Management in practice, particularly in the context Touch Point Analyses in GE Money Bank.

  3. Optimal load scheduling in commercial and residential microgrids

    Science.gov (United States)

    Ganji Tanha, Mohammad Mahdi

    Residential and commercial electricity customers use more than two third of the total energy consumed in the United States, representing a significant resource of demand response. Price-based demand response, which is in response to changes in electricity prices, represents the adjustments in load through optimal load scheduling (OLS). In this study, an efficient model for OLS is developed for residential and commercial microgrids which include aggregated loads in single-units and communal loads. Single unit loads which include fixed, adjustable and shiftable loads are controllable by the unit occupants. Communal loads which include pool pumps, elevators and central heating/cooling systems are shared among the units. In order to optimally schedule residential and commercial loads, a community-based optimal load scheduling (CBOLS) is proposed in this thesis. The CBOLS schedule considers hourly market prices, occupants' comfort level, and microgrid operation constraints. The CBOLS' objective in residential and commercial microgrids is the constrained minimization of the total cost of supplying the aggregator load, defined as the microgrid load minus the microgrid generation. This problem is represented by a large-scale mixed-integer optimization for supplying single-unit and communal loads. The Lagrangian relaxation methodology is used to relax the linking communal load constraint and decompose the independent single-unit functions into subproblems which can be solved in parallel. The optimal solution is acceptable if the aggregator load limit and the duality gap are within the bounds. If any of the proposed criteria is not satisfied, the Lagrangian multiplier will be updated and a new optimal load schedule will be regenerated until both constraints are satisfied. The proposed method is applied to several case studies and the results are presented for the Galvin Center load on the 16th floor of the IIT Tower in Chicago.

  4. TEP Power Partners Project [Tucson Electric Power

    Energy Technology Data Exchange (ETDEWEB)

    None, None

    2014-02-06

    The Arizona Governor’s Office of Energy Policy, in partnership with Tucson Electric Power (TEP), Tendril, and Next Phase Energy (NPE), formed the TEP Power Partners pilot project to demonstrate how residential customers could access their energy usage data and third party applications using data obtained from an Automatic Meter Reading (AMR) network. The project applied for and was awarded a Smart Grid Data Access grant through the U.S. Department of Energy. The project participants’ goal for Phase I is to actively engage 1,700 residential customers to demonstrate sustained participation, reduction in energy usage (kWh) and cost ($), and measure related aspects of customer satisfaction. This Demonstration report presents a summary of the findings, effectiveness, and customer satisfaction with the 15-month TEP Power Partners pilot project. The objective of the program is to provide residential customers with energy consumption data from AMR metering and empower these participants to better manage their electricity use. The pilot recruitment goals included migrating 700 existing customers from the completed Power Partners Demand Response Load Control Project (DRLC), and enrolling 1,000 new participants. Upon conclusion of the project on November 19, 2013; 1,390 Home Area Networks (HANs) were registered; 797 new participants installed a HAN; Survey respondents’ are satisfied with the program and found value with a variety of specific program components; Survey respondents report feeling greater control over their energy usage and report taking energy savings actions in their homes after participating in the program; On average, 43 % of the participants returned to the web portal monthly and 15% returned weekly; and An impact evaluation was completed by Opinion Dynamics and found average participant savings for the treatment period1 to be 2.3% of their household use during this period.2 In total, the program saved 163 MWh in the treatment period of 2013.

  5. Product Customization

    DEFF Research Database (Denmark)

    Hvam, Lars; Mortensen, Niels Henrik; Riis, Jesper

    For the majority of industrial companies, customizing products and services is among the most critical means to deliver true customer value and achieve superior competitive advantage. The challenge is not to customize products and services in itself – but to do it in a profitable way...... from more than 40 product configuration projects in companies providing customer tailored products and services........ The implementation of a product configuration system is among the most powerful ways of achieving this in practice, offering a reduction of the lead time for products and quotations, faster and more qualified responses to customer inquiries, fewer transfers of responsibility and fewer specification mistakes...

  6. Customization Issues

    DEFF Research Database (Denmark)

    Jørgensen, Kaj Asbjørn; Brunø, Thomas Ditlev; Taps, Stig B.

    2014-01-01

    Implementation of mass customization and product configuration in companies requires fundamental considerations about how products can fulfil the demand from customers. In order to support such decision-making, a multi-level model for customization is developed. This model identifies four different...... levels of customization, ranging from the structure level at the bottom, through the performance level and the experience level, to the learning level at the top. The model also has a dual view with customers/demand at one side and product/supplier at the other side. It is a rather general model, which...... can be applied to many types of products, and typically, product designers must decide how far up in levels the customization should aim. In this paper, the four-level customization model is applied to wheel chairs....

  7. Testing viability of cross subsidy using time-variant price elasticities of industrial demand for electricity: Indian experience

    International Nuclear Information System (INIS)

    Chattopadhyay, Pradip

    2007-01-01

    Indian electric tariffs are characterized by very high rates for industrial and commercial classes to permit subsidized electric consumption by residential and agricultural customers. We investigate the viability of this policy using monthly data for 1997-2003 on electric consumption by a few large industrial customers under the aegis of a small distribution company in the state of Uttar Pradesh. For a given price/cost ratio, it can be shown that if the cross-subsidizing class' electricity demand is sufficiently elastic, increasing the class' rates fail to recover incremental cross-subsidy necessary to support additional revenues for subsidized classes. This suboptimality is tested by individually estimating time-variant price-elasticities of demand for these industrial customers using Box-Cox and linear regressions. We find that at least for some of these customers, cross-subsidy was suboptimal prior to as late as October 2001, when rates were changed following reforms

  8. Economic impacts of current harmonic from nonlinear loads on residential electricity distribution networks; Impactos economicos dos harmonicos de corrente das cargas nao lineares em redes eletricas de distribuicao residenciais

    Energy Technology Data Exchange (ETDEWEB)

    Duarte, Carlos Henrique

    2010-04-15

    To achieve more efficient energy use, power electronics systems (PES) may be employed. However, this introduce nonlinear loads into the system by generating undesired frequencies that are harmonic in relation to (multiples of) the fundamental frequency (60 Hz in Brazil). Consequently, devices using PES (power electronics systems) are more efficient but also contribute significantly to degradation of power quality. Besides this, both the conventional rules on design and operation of power systems and the usual premises followed in energy efficiency programs (without mentioning the electricity consumed by the devices themselves) consider the sinusoidal voltage and current waveforms at the fixed fundamental frequency (60 Hz in Brazil) of the power grid. Thus, analysis of electricity consumption reductions in energy efficiency programs that include the use of PES considers the reduction of kWh to the final consumer but not the additional losses caused by the increase in harmonic distortion. This dissertation investigates this problem by exploring a case study of the ownership and use of television sets (TV sets) to estimate the economic impacts of residential PES on a mainly residential electricity distribution system. (author)

  9. Electricity and gas market observatory. 1. Quarter 2007

    International Nuclear Information System (INIS)

    2007-01-01

    Since July 1, 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: - practical information for eligible customers: consumer guide, list of suppliers, - communications regarding markets running; CRE's annual activity report. Content: A - The electricity market: The retail electricity market (Introduction, Eligible customer segments and their respective weights, Status at April 1, 2007, Dynamic analysis: 1. Quarter 2007); The wholesale electricity market (Introduction, Traded volumes on the French wholesale electricity market and comparison with European markets, Prices on the French wholesale electricity market and European comparison, Import and export volumes, Concentration of the French electricity market, Striking facts of the 1. 2007 quarter); B - The gas market: The retail gas market (Introduction, The eligible customer segments and their respective weights, Status at April 1, 2007); The wholesale gas market (Gas pricing and gas markets in Europe, The wholesale market in France); C - Appendices: Electricity and gas market observatories combined glossary, Specific electricity market observatory glossary, Specific gas market observatory glossary

  10. Electricity and gas market observatory. 4. Quarter 2006

    International Nuclear Information System (INIS)

    2006-01-01

    Since July 1, 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: - practical information for eligible customers: consumer guide, list of suppliers, - communications regarding markets running; CRE's annual activity report. Content: A - The electricity market: The retail electricity market (Introduction, Eligible customer segments and their respective weights, Status at January 1, 2007, Dynamic analysis: 4. Quarter 2006); The wholesale electricity market (Introduction, Traded volumes on the French wholesale electricity market and comparison with European markets, Prices on the French wholesale electricity market and European comparison, Import and export volumes, Concentration of the French electricity market, Striking facts of the 4. 2006 quarter); B - The gas market: The retail gas market (Introduction, The eligible customer segments and their respective weights, Status at January 1, 2007); The wholesale gas market (Gas pricing and gas markets in Europe, The wholesale market in France); C - Appendices: Electricity and gas market observatories combined glossary, Specific electricity market observatory glossary, Specific gas market observatory glossary

  11. Load curve modelling of the residential segment electric power consumption applying a demand side energy management program; Modelagem da curva de carga das faixas de consumo de energia eletrica residencial a partir da aplicacao de um programa de gerenciamento de energia pelo lado da demanda

    Energy Technology Data Exchange (ETDEWEB)

    Rahde, Sergio Barbosa [Pontificia Univ. Catolica do Rio Grande do Sul, Porto Alegre (Brazil). Dept. de Engenharia Mecanica e Mecatronica]. E-mail: sergio@em.pucrs.br; Kaehler, Jose Wagner [Pontificia Univ. Catolica do Rio Grande do Sul, Porto Alegre (Brazil). Faculdade de Engenharia]. E-mail: kaehlerjw@pucrs.br

    2000-07-01

    The dissertation aims to offer a current vision on the use of electrical energy inside CEEE's newly defined area of operation. It also intends to propose different alternatives to set up a Demand Side Management (DSM) project to be carried out on the same market segment, through a Residential Load Management program. Starting from studies developed by DNAEE (the Brazilian federal government's agency for electrical energy), to establish the load curve characteristics, as well as from a research on electrical equipment ownership and electricity consumption habits, along with the contribution supplied by other utilities, especially in the US, an evaluation is offered, concerning several approaches to residential energy management, setting up conditions that simulate the residential segment's scenarios and their influence on the general system's load. (author)

  12. Transition issues in an unbundled residential market

    International Nuclear Information System (INIS)

    Brett, J.D.

    1996-01-01

    Aspects of an unbundled residential gas market were discussed, among them (1) the role of a local distribution company (LDC), (2) the context and the issues, (3) the customers'needs and desires, (4) long term planning responsibility, (5) consumer protection and dealing with abuses, (6) the obligation to serve, (7) the bad credit risk customer, (8) billing, credit and collection, and (9) metering and CIS

  13. Electricity and gas market observatory. 2. quarter 2006

    International Nuclear Information System (INIS)

    2006-01-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  14. Electricity and gas market observatory. 1. 2005 quarter

    International Nuclear Information System (INIS)

    2005-01-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  15. Electricity and gas market observatory. 3. quarter 2006

    International Nuclear Information System (INIS)

    2006-01-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  16. Electricity and gas market observatory. 1. quarter 2006

    International Nuclear Information System (INIS)

    2006-01-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  17. Electricity and gas market observatory. 4. 2005 quarter

    International Nuclear Information System (INIS)

    2005-01-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  18. Electricity and gas market observatory. 2. 2005 quarter

    International Nuclear Information System (INIS)

    2005-01-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  19. Electricity and gas market observatory. 3. 2005 quarter

    International Nuclear Information System (INIS)

    2005-01-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  20. Results of the Sofres TNS inquiry 'Opening to the competition of the energy markets' (to electricity and gas professional customers) main results

    International Nuclear Information System (INIS)

    2006-05-01

    The CRE realized an inquiry to professional customers on the markets opening. Concerning the market opening perception, more than 60% of the customers see the opening as a good opportunity, about the half of the customers have a good knowledge of the markets opening and the suppliers. (A.L.B.)

  1. Electricity and gas market observatory. 3. Quarter 2007

    International Nuclear Information System (INIS)

    2007-01-01

    The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). Since the 1 of July 2007, all customers can choose their gas and electricity suppliers. The present observatory is including residential customer's statistics. Content: A - The electricity market: The retail electricity market (Introduction, Customer segments and their respective weight, Status at September 30, 2007, Dynamic analysis: 3. Quarter 2007); The wholesale electricity market (Introduction, Wholesale market activity in France, Wholesale market activity in France, Prices on the French wholesale market and European comparison, Import and export volumes, Concentration of the French electricity market); B - The gas market: The retail gas market (Introduction, Customer segments and their respective weight, Status on September 30, 2007, Dynamic analysis: 3. Quarter 2007); The wholesale gas market (Gas pricing and gas markets in Europe, The wholesale market in France); C - Appendices: Electricity and gas market observatories combined glossary, Specific electricity market observatory glossary, Specific gas market observatory glossary

  2. Solar + Storage Synergies for Managing Commercial-Customer Demand Charges

    Energy Technology Data Exchange (ETDEWEB)

    Gagnon, P. [National Renewable Energy Lab. (NREL), Golden, CO (United States); Govindarajan, A. [National Renewable Energy Lab. (NREL), Golden, CO (United States); Bird, L. [National Renewable Energy Lab. (NREL), Golden, CO (United States); Barbose, G. L. [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Darghouth, N. R. [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Mills, A. D. [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States)

    2017-10-18

    Demand charges, which are based on a customer’s maximum demand in kilowatts (kW), are a common element of electricity rate structures for commercial customers. Customer-sited solar photovoltaic (PV) systems can potentially reduce demand charges, but the level of savings is difficult to predict, given variations in demand charge designs, customer loads, and PV generation profiles. Lawrence Berkeley National Laboratory (Berkeley Lab) and the National Renewable Energy Laboratory (NREL) are collaborating on a series of studies to understand how solar PV can impact demand charges. Prior studies in the series examined demand charge reductions from solar on a stand-alone basis for residential and commercial customers. Those earlier analyses found that solar, alone, has limited ability to reduce demand charges depending on the specific design of the demand charge and on the shape of the customer’s load profile. This latest analysis estimates demand charge savings from solar in commercial buildings when co-deployed with behind-the-meter storage, highlighting the complementary roles of the two technologies. The analysis is based on simulated loads, solar generation, and storage dispatch across a wide variety of building types, locations, system configurations, and demand charge designs.

  3. A compass for customer needs.

    Science.gov (United States)

    Hines, J D; Murray, M

    1998-02-01

    Baldor Electric uses a tool it calls the value formula to help teach its employees to look at their work through the eyes of the customer. In fact, the goal of the value improvement process is to focus everyone on customer value, and the employees, by going through five training courses, learn how improving quality and service and reducing cost and time lead to higher value for the customer.

  4. Estimating Demand Response Market Potential Among Large Commercialand Industrial Customers:A Scoping Study

    Energy Technology Data Exchange (ETDEWEB)

    Goldman, Charles; Hopper, Nicole; Bharvirkar, Ranjit; Neenan,Bernie; Cappers, Peter

    2007-01-01

    Demand response is increasingly recognized as an essentialingredient to well functioning electricity markets. This growingconsensus was formalized in the Energy Policy Act of 2005 (EPACT), whichestablished demand response as an official policy of the U.S. government,and directed states (and their electric utilities) to considerimplementing demand response, with a particular focus on "price-based"mechanisms. The resulting deliberations, along with a variety of stateand regional demand response initiatives, are raising important policyquestions: for example, How much demand response is enough? How much isavailable? From what sources? At what cost? The purpose of this scopingstudy is to examine analytical techniques and data sources to supportdemand response market assessments that can, in turn, answer the secondand third of these questions. We focus on demand response for large(>350 kW), commercial and industrial (C&I) customers, althoughmany of the concepts could equally be applied to similar programs andtariffs for small commercial and residential customers.

  5. The value of price transparency in residential solar photovoltaic markets

    Energy Technology Data Exchange (ETDEWEB)

    O’Shaughnessy, Eric; Margolis, Robert

    2018-06-01

    Installed prices for residential solar photovoltaic (PV) systems have declined significantly in recent years. However price dispersion and limited customer access to PV quotes prevents some prospective customers from obtaining low price offers. This study shows that improved customer access to prices - also known as price transparency - is a potential policy lever for further PV price reductions. We use customer search and strategic pricing theory to show that PV installation companies face incentives to offer lower prices in markets with more price transparency. We test this theoretical framework using a unique residential PV quote dataset. Our results show that installers offer lower prices to customers that are expected to receive more quotes. Our study provides a rationale for policies to improve price transparency in residential PV markets.

  6. Captivate the customer or vanish

    International Nuclear Information System (INIS)

    Regis, J.

    1994-01-01

    Throughout its expansion program in the 1960s and its energy efficiency programs in the 1970s and 1980s, Hydro-Quebec had a satisfactory proportion of satisfied customers. However, at the end of the 1980s, the utility's customer satisfaction rating slipped below 50% for the first time. Hydro-Quebec's first response was to re-establish transmission system reliability. Service interruptions per customer were reduced from 10 h/y in 1989 to just over 4 h in 1993. Starting in 1990, the utility devised a strategy aimed at fully integrated quality management, with customer service as the top priority. A series of performance commitments was adopted which pinpointed 27 specific targets, each linked to a specific activity; of those targets, 16 are directly related to customer service. A training plan was developed which makes the customer the focus of every action taken by a Hydro-Quebec employee, and office hours have been reorganized in response to constantly evolving customer needs. A courtesy call strategy has been adopted to anticipate customer expectations before they are expressed. Highly personalized and accurately targeted informational tools have been developed for each customer category and a toll-free energy efficiency hotline has been established. Energy efficiency publications are distributed to business and residential customers. Satisfaction with Hydro-Quebec activities rose from 77% in 1992 to 93% in 1993, and credibility in energy efficiency rose from 73% to 85%. A new project being investigated is an electronic superhighway with a variety of customer applications including home automation, load and meter telecontrol, telebilling, and direct payment

  7. Optimization Models and Methods for Demand-Side Management of Residential Users: A Survey

    Directory of Open Access Journals (Sweden)

    Antimo Barbato

    2014-09-01

    Full Text Available The residential sector is currently one of the major contributors to the global energy balance. However, the energy demand of residential users has been so far largely uncontrollable and inelastic with respect to the power grid conditions. With the massive introduction of renewable energy sources and the large variations in energy flows, also the residential sector is required to provide some flexibility in energy use so as to contribute to the stability and efficiency of the electric system. To address this issue, demand management mechanisms can be used to optimally manage the energy resources of customers and their energy demand profiles. A very promising technique is represented by demand-side management (DSM, which consists in a proactive method aimed at making users energy-efficient in the long term. In this paper, we survey the most relevant studies on optimization methods for DSM of residential consumers. Specifically, we review the related literature according to three axes defining contrasting characteristics of the schemes proposed: DSM for individual users versus DSM for cooperative consumers, deterministic DSM versus stochastic DSM and day-ahead DSM versus real-time DSM. Based on this classification, we provide a big picture of the key features of different approaches and techniques and discuss future research directions.

  8. Customer satisfaction.

    Science.gov (United States)

    Vukmir, Rade B

    2006-01-01

    This paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality. Articles were obtained by an English language search of MEDLINE from January 1976 to July 2005. This computerized search was supplemented with literature from the author's personal collection of peer-reviewed articles on customer service in a medical setting. This information was presented in a qualitative fashion. There is a significant lack of objective data correlating customer service objectives, patient satisfaction and quality of care. Patients present predominantly for the convenience of emergency department care. Specifics of satisfaction are directed to the timing, and amount of "caring". Demographic correlates including symptom presentation, practice style, location and physician issues directly impact on satisfaction. It is most helpful to develop a productive plan for the "difficult patient", emphasizing communication and empathy. Profiling of the customer satisfaction experience is best accomplished by examining the specifics of satisfaction, nature of the ED patient, demographic profile, symptom presentation and physician interventions emphasizing communication--especially with the difficult patient. The current emergency medicine customer service dilemmas are a complex interaction of both patient and physician factors specifically targeting both efficiency and patient satisfaction. Awareness of these issues particular to the emergency patient can help to maximize efficiency, minimize subsequent medicolegal risk and improve patient care if a tailored management plan is formulated.

  9. Hedging customers.

    Science.gov (United States)

    Dhar, Ravi; Glazer, Rashi

    2003-05-01

    You are a marketing director with $5 million to invest in customer acquisition and retention. Which customers do you acquire, and which do you retain? Up to a point, the choice is obvious: Keep the consistent big spenders and lose the erratic small ones. But what about the erratic big spenders and the consistent small ones? It's often unclear whether you should acquire or retain them and at what cost. Businesses have begun dealing with unpredictable customer behavior by following the practices of sophisticated investors who own portfolios comprising dozens of stocks with different, indeed divergent, histories and prospects. Each portfolio is diversified so as to produce the investor's desired returns at the particular level of uncertainty he or she can tolerate. Customers, too, are assets--risky assets. As with stocks, the cost of acquiring them is supposed to reflect the cash-flow values they are likely to generate. The authors explain how to construct a portfolio based on the notion that a customer's risk-adjusted lifetime value depends on its anticipated effect on the riskiness of the group it is joining. They also show how this approach was used to identify the best prospects for Myron Corporation, a global leader in the personalized business-gift industry. The concept of risk-adjusted lifetime value has a transforming power: For companies that rely on it, product managers will be replaced by customer managers, and the current method of accounting for profit and loss--which is by product--will be replaced by one that determines each customer's P&L. Once adjusted for risk, those P&Ls will become the firm's key performance and operational metric.

  10. Electrification Opportunities in the Transportation Sector and Impact of Residential Charging

    Energy Technology Data Exchange (ETDEWEB)

    Muratori, Matteo [National Renewable Energy Laboratory (NREL), Golden, CO (United States)

    2018-04-04

    This presentation provides an overview of electrification opportunities in the transportation sector and present results of a study assessing the impact of residential charging on residential power demand and electric power distribution infrastructure.

  11. A Methodology for Estimating Large-Customer Demand Response MarketPotential

    Energy Technology Data Exchange (ETDEWEB)

    Goldman, Charles; Hopper, Nicole; Bharvirkar, Ranjit; Neenan,Bernie; Cappers,Peter

    2007-08-01

    Demand response (DR) is increasingly recognized as an essential ingredient to well-functioning electricity markets. DR market potential studies can answer questions about the amount of DR available in a given area and from which market segments. Several recent DR market potential studies have been conducted, most adapting techniques used to estimate energy-efficiency (EE) potential. In this scoping study, we: reviewed and categorized seven recent DR market potential studies; recommended a methodology for estimating DR market potential for large, non-residential utility customers that uses price elasticities to account for behavior and prices; compiled participation rates and elasticity values from six DR options offered to large customers in recent years, and demonstrated our recommended methodology with large customer market potential scenarios at an illustrative Northeastern utility. We observe that EE and DR have several important differences that argue for an elasticity approach for large-customer DR options that rely on customer-initiated response to prices, rather than the engineering approaches typical of EE potential studies. Base-case estimates suggest that offering DR options to large, non-residential customers results in 1-3% reductions in their class peak demand in response to prices or incentive payments of $500/MWh. Participation rates (i.e., enrollment in voluntary DR programs or acceptance of default hourly pricing) have the greatest influence on DR impacts of all factors studied, yet are the least well understood. Elasticity refinements to reflect the impact of enabling technologies and response at high prices provide more accurate market potential estimates, particularly when arc elasticities (rather than substitution elasticities) are estimated.

  12. Customer portfolios

    DEFF Research Database (Denmark)

    Clarke, Ann Højbjerg; Freytag, Per Vagn; Zolkiewski, Judith

    2017-01-01

    Purpose The purpose of this paper is to extend the discussion about customer portfolios beyond simple identification of models and how they can be used for balanced resource allocation to a discussion about how portfolios should take into account views from relationship partners and how they should...... be aligned in internal as well as a relational context. Design/methodology/approach The portfolio literature is reviewed (most recent, seminal, IMP related) and considered in the context of both the sales organization and the customers involved in the portfolio. A conceptual framework is introduced...... that helps improve the understanding of how customer portfolio models can actually be applied from a relational perspective. Findings The key aspects of the conceptual framework relate to how alignment of the relationships in the portfolio is achieved. Critical to this are the interaction spaces...

  13. Residential Energy Performance Metrics

    Directory of Open Access Journals (Sweden)

    Christopher Wright

    2010-06-01

    Full Text Available Techniques for residential energy monitoring are an emerging field that is currently drawing significant attention. This paper is a description of the current efforts to monitor and compare the performance of three solar powered homes built at Missouri University of Science and Technology. The homes are outfitted with an array of sensors and a data logger system to measure and record electricity production, system energy use, internal home temperature and humidity, hot water production, and exterior ambient conditions the houses are experiencing. Data is being collected to measure the performance of the houses, compare to energy modeling programs, design and develop cost effective sensor systems for energy monitoring, and produce a cost effective home control system.

  14. Customer Loyalty and Customer Relationship Management

    Science.gov (United States)

    Zhang, Pengwei; Li, Min; Jiao, Xiaojing; Zhou, Ruijin

    The contemporary company attaches great importance to marketing relationship and customer relations is the core of this relationship. Further, customer satisfaction and loyalty is the core of the customer relationship management. Sometimes, high customer satisfaction causes low profit because enterprises do not realize that strengthening the loyalty of the aimed customer is the key of customer relationship management.

  15. Product customization

    DEFF Research Database (Denmark)

    Lueg, Rainer

    2015-01-01

    This case study deals with the extension, customization, and profitability of two new product lines of a bicycle manufacturer. It can serve both as a discussion basis in class as well as an exam for advanced Master students in management, marketing, and ccounting. The case illustrates how variance...... analysis and Activity-based Costing help managers to better understand the different profitability of customized product lines. The rather open questions at the end of the case study allow for an adjustment to the level of knowledge of the students. Students will need to reflect on how a mechanical...

  16. Customer satisfaction

    DEFF Research Database (Denmark)

    Eskildsen, Jacob Kjær; Kristensen, Kai

    2007-01-01

    & Westlund, 2003) as well as the structure of the framework (Eskildsen et al., 2004). We know however very little about how the structure of the individual markets with respect to, for instance, how the transparency of products and services affects customer satisfaction. The aim of this article is to analyze...... the effect of the transparency of products and services on customer satisfaction with respect to Danish mobile phone companies, banks and supermarkets from 2004 based on the authors' experiences from the various analyses conducted within the EPSI rating initiative....

  17. Electricity and gas market observatory. 1. quarter 2007

    International Nuclear Information System (INIS)

    2007-01-01

    Since July 1, 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web-site (www.cre.fr). It presents: The electricity market; The retail electricity market: Eligible customer segments and their respective weights, Status at April 1, 2007, Dynamic analysis: 1. Quarter 2007; The wholesale electricity market: Traded volumes on the French wholesale electricity market and comparison with European markets, Prices on the French wholesale electricity market and European comparison, Import and export volumes, Concentration of the French electricity market, Striking facts of the 1. 2007 quarter; The gas market; The retail gas market: The eligible customer segments and their respective weights, Status at April 1. 2007; The wholesale gas market: Gas pricing and gas markets in Europe,The wholesale market in France. Some glossaries are attached to the document: Electricity and gas market observatories combined glossary; Specific electricity market observatory glossary; Specific gas market observatory glossary

  18. Electricity and gas market observatory. 4. quarter 2006

    International Nuclear Information System (INIS)

    2007-01-01

    Since July 1, 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web-site (www.cre.fr). It presents: The electricity market; The retail electricity market: Eligible customer segments and their respective weights, Status at January 1, 2007, Dynamic analysis: 4. Quarter 2007; The wholesale electricity market: Traded volumes on the French wholesale electricity market and comparison with European markets, Prices on the French wholesale electricity market and European comparison, Import and export volumes, Concentration of the French electricity market, Striking facts of the 4. 2006 quarter; The gas market; The retail gas market: The eligible customer segments and their respective weights, Status at January 1. 2007; The wholesale gas market: Gas pricing and gas markets in Europe,The wholesale market in France. Some glossaries are attached to the document: Electricity and gas market observatories combined glossary; Specific electricity market observatory glossary; Specific gas market observatory glossary

  19. Electricity and gas market observatory. 4. quarter 2006

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2007-07-01

    Since July 1, 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web-site (www.cre.fr). It presents: The electricity market; The retail electricity market: Eligible customer segments and their respective weights, Status at January 1, 2007, Dynamic analysis: 4. Quarter 2007; The wholesale electricity market: Traded volumes on the French wholesale electricity market and comparison with European markets, Prices on the French wholesale electricity market and European comparison, Import and export volumes, Concentration of the French electricity market, Striking facts of the 4. 2006 quarter; The gas market; The retail gas market: The eligible customer segments and their respective weights, Status at January 1. 2007; The wholesale gas market: Gas pricing and gas markets in Europe,The wholesale market in France. Some glossaries are attached to the document: Electricity and gas market observatories combined glossary; Specific electricity market observatory glossary; Specific gas market observatory glossary.

  20. Electricity and gas market observatory. 1. quarter 2007

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2007-07-01

    Since July 1, 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web-site (www.cre.fr). It presents: The electricity market; The retail electricity market: Eligible customer segments and their respective weights, Status at April 1, 2007, Dynamic analysis: 1. Quarter 2007; The wholesale electricity market: Traded volumes on the French wholesale electricity market and comparison with European markets, Prices on the French wholesale electricity market and European comparison, Import and export volumes, Concentration of the French electricity market, Striking facts of the 1. 2007 quarter; The gas market; The retail gas market: The eligible customer segments and their respective weights, Status at April 1. 2007; The wholesale gas market: Gas pricing and gas markets in Europe,The wholesale market in France. Some glossaries are attached to the document: Electricity and gas market observatories combined glossary; Specific electricity market observatory glossary; Specific gas market observatory glossary.

  1. Product Customization

    DEFF Research Database (Denmark)

    Hvam, Lars; Mortensen, Niels Henrik; Riis, Jesper

    . The implementation of a product configuration system is among the most powerful ways of achieving this in practice, offering a reduction of the lead time for products and quotations, faster and more qualified responses to customer inquiries, fewer transfers of responsibility and fewer specification mistakes...

  2. Electricity Use in the Pacific Northwest: Utility Historical Sales by Sector, 1990 and Preceding Years.

    Energy Technology Data Exchange (ETDEWEB)

    United States. Bonneville Power Administration.

    1991-06-01

    This report officially releases the compilation of regional 1990 retail customer sector sales data by the Bonneville Power Administration. The report is intended to enable detailed examination of annual regional electricity consumption. It also provides observations based on statistics covering the 1983--1990 time period, and gives statistics covering the time period 1970--1990. The electricity use report is the only information source that provides data obtained from each utility in the region based on the amount of electricity they sell annually to four sectors. Data is provided on each retail customer sector and also on the customers Bonneville serves directly: residential, commercial, industrial, direct-service industrial, and irrigation. 21 figs., 40 tabs.

  3. The Customer Service Experience.

    Science.gov (United States)

    Bell, Chip R.

    2001-01-01

    Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)

  4. Integrated Management of Residential Energy Resources

    Directory of Open Access Journals (Sweden)

    Antunes C. H.

    2012-10-01

    Full Text Available The increasing deployment of distributed generation systems based on renewables in the residential sector, the development of information and communication technologies and the expected evolution of traditional power systems towards smart grids are inducing changes in the passive role of end-users, namely with stimuli to change residential demand patterns. The residential user should be able to make decisions and efficiently manage his energy resources by taking advantages from his flexibility in load usage with the aim to minimize the electricity bill without depreciating the quality of energy services provided. The aim of this paper is characterizing electricity consumption in the residential sector and categorizing the different loads according to their typical usage, working cycles, technical constraints and possible degree of control. This categorization of end-use loads contributes to ascertain the availability of controllable loads to be managed as well as the different direct management actions that can be implemented. The ability to implement different management actions over diverse end-use load will increase the responsiveness of demand and potentially raises the willingness of end-users to accept such activities. The impacts on the aggregated national demand of large-scale dissemination of management systems that would help the end-user to make decisions regarding electricity consumption are predicted using a simulator that generates the aggregated residential sector electricity consumption under variable prices.

  5. Economic and market feasibility analysis, by the point of view of gas and electrical companies, for replacement of the electric powered showers by the natural gas powered showers in ABC Paulista area; Analise da viabilidade economica e do mercado, do ponto de vista das concessionarias de gas e de energia eletrica, pela substituicao de chuveiros eletricos por gas natural, na area do ABC paulista

    Energy Technology Data Exchange (ETDEWEB)

    Callari, Roberto [PETROBRAS S.A., Rio de Janeiro, RJ (Brazil); Rosim, Sidney Olivieri [Rosim e Papaleo Consultoria e Participacoes Ltda. (Brazil)

    2008-07-01

    The possibility of an exchange of energy for heating residential water should be seen, by the point of view of the concessionaires, as a single market and exclusionary, in which the development of new customers by the concessionaire of electric energy directly involves the development of these non-customers for the distributor of natural gas. The study shows that, under the terms of concession of electricity, the loss of any part of the markets, current and expansion would be attractive only if the natural gas concessionaire could pass part of their earnings with customers users of electric showers that change their profile to the gas heaters, for electrical distribution. Under the terms of the concession to natural gas, the condition of massive investments replacement of electric showers and absorption of growth and expansion entrant with customers, increase the turnover to allow the search of a mechanism for transferring part of that revenue to absorb also customers of electricity. Thus, both the concessionaire of electricity preserve their revenue and, in turn, the concessionaire of natural gas would have an effective gain of revenue for the absorption of the customers of electric showers. (author.

  6. Comparison of Clustering Techniques for Residential Energy Behavior using Smart Meter Data

    Energy Technology Data Exchange (ETDEWEB)

    Jin, Ling; Lee, Doris; Sim, Alex; Borgeson, Sam; Wu, Kesheng; Spurlock, C. Anna; Todd, Annika

    2017-03-21

    Current practice in whole time series clustering of residential meter data focuses on aggregated or subsampled load data at the customer level, which ignores day-to-day differences within customers. This information is critical to determine each customer’s suitability to various demand side management strategies that support intelligent power grids and smart energy management. Clustering daily load shapes provides fine-grained information on customer attributes and sources of variation for subsequent models and customer segmentation. In this paper, we apply 11 clustering methods to daily residential meter data. We evaluate their parameter settings and suitability based on 6 generic performance metrics and post-checking of resulting clusters. Finally, we recommend suitable techniques and parameters based on the goal of discovering diverse daily load patterns among residential customers. To the authors’ knowledge, this paper is the first robust comparative review of clustering techniques applied to daily residential load shape time series in the power systems’ literature.

  7. French Customs

    CERN Multimedia

    GS Department

    2010-01-01

    Please note that the French Customs (initially located in Building 904, Prévessin) are now located in Ferney-Voltaire (FR): Mrs Catherine NEUVILLE Douane de Ferney-Voltaire Rue de Genève F – 01210 Ferney-Voltaire Phone : 33 4 50 40 51 42 Email : catherine.neuville@douane.finances.gouv.fr Tom Wegelius Tel: 79947 Logistics and Site Services

  8. A comparison of four methods to evaluate the effect of a utility residential air-conditioner load control program on peak electricity use

    Energy Technology Data Exchange (ETDEWEB)

    Newsham, Guy R., E-mail: guy.newsham@nrc-cnrc.gc.ca [National Research Council Canada-Institute for Research in Construction, Building M24, 1200 Montreal Road, Ottawa, Ontario, K1A 0R6 (Canada); Birt, Benjamin J. [National Research Council Canada-Institute for Research in Construction, Building M24, 1200 Montreal Road, Ottawa, Ontario, K1A 0R6 (Canada); Rowlands, Ian H. [University of Waterloo, Ontario (Canada)

    2011-10-15

    We analyzed the peak load reductions due to a residential direct load control program for air-conditioners in southern Ontario in 2008. In this program, participant thermostats were increased by 2 deg. C for four hours on five event days. We used hourly, whole-house data for 195 participant households and 268 non-participant households, and four different methods of analysis ranging from simple spreadsheet-based comparisons of average loads on event days, to complex time-series regression. Average peak load reductions were 0.2-0.9 kWh/h per household, or 10-35%. However, there were large differences between event days and across event hours, and in results for the same event day/hour, with different analysis methods. There was also a wide range of load reductions between individual households, and only a minority of households contributed to any given event. Policy makers should be aware of how the choice of an analysis method may affect decisions regarding which demand-side management programs to support, and how they might be incentivized. We recommend greater use of time-series methods, although it might take time to become comfortable with their complexity. Further investigation of what type of households contribute most to aggregate load reductions would also help policy makers better target programs. - Highlights: > We analyzed peak load reductions due to residential a/c load control. > We used four methods, ranging from simple comparisons to time-series regression. > Average peak load reductions were 0.2-0.9 kW per household, varying by method. > We recommend a move towards time-series regression for future studies. > A minority of participant households contributed to a given load control event.

  9. Manitoba Hydro-Electric Board 52. annual report : Building as one

    International Nuclear Information System (INIS)

    2003-01-01

    A provincial Crown corporation, Manitoba Hydro serves approximately 502,000 customers throughout Manitoba with electric energy, and provides natural gas service to 251,000 customers in several communities in southern Manitoba. In addition, Manitoba Hydro exports electricity to electric utilities and marketers in the mid-western United States, Ontario, and Saskatchewan. In 2002, Winnipeg Hydro was purchased from the City of Winnipeg. Records were broken for historical peak demand for electricity (24 February 2003) and natural gas (22 January 2003). A study of wind power generation was launched, with seven sites being monitored. A Power Smart program focusing on geothermal heat pump systems also offered assistance to Manitoba homeowners. Successful conversion of the Selkirk Generating Station from coal to natural gas was achieved. In Brandon, a 260 mega watt (MW) natural gas combustion turbine plant was opened. Over $29 million in loans were issued to customers under the Home Comfort and Energy Savings Program. Electricity rates for residential customers remained unchanged, as did those for large industrial customers. Approval was received by the National Energy Board to export 500 MW of electricity to Northern States Power. A new international interconnection was brought into service in November 2002 between Glenboro, Manitoba and Harvey, North Dakota. The ISO 14001 international certification for environmental management systems was awarded to Manitoba Hydro. tabs., figs

  10. American Recovery and Reinvestment Act of 2009. Experiences from the Consumer Behavior Studies on Engaging Customers

    Energy Technology Data Exchange (ETDEWEB)

    Cappers, Peter [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Scheer, Richard [Scheer Ventures, Takoma Park, MD (United States)

    2014-09-01

    One of the most important aspects for the successful implementation of customer-facing programs is to better understand how to engage and communicate with consumers. Customer-facing programs include time-based rates, information and feedback, load management, and energy efficiency. This report presents lessons learned by utilities through consumer behavior studies (CBS) conducted as part of the Department of Energy’s (DOE) Smart Grid Investment Grant (SGIG) program. The SGIG CBS effort presents a unique opportunity to advance the understanding of consumer behaviors in terms of customer acceptance and retention, and electricity consumption and peak demand impacts. The effort includes eleven comprehensive studies with the aim of evaluating the response of residential and small commercial customers to time-based rate programs implemented in conjunction with advanced metering infrastructure and customer systems such as in-home displays, programmable communicating thermostats, and web portals. DOE set guidelines and protocols that sought to help the utilities design studies that would rigorously test and more precisely estimate the impact of time-based rates on customers’ energy usage patterns, as well as identify the key drivers that motivate behavioral changes.

  11. The value of customer preference

    International Nuclear Information System (INIS)

    Herig, C.; Houston, A.

    1996-01-01

    Customer preference (CP), or green pricing, may be the financial hedge for electric supply industry integration of photovoltaics. CP is currently defined as a voluntary contribution for energy generated with renewable resources. Several utilities have examined the CP financing of renewables through experimental or implemented programs and market research. This paper first expands the concept of customer preference to include both voluntary and involuntary customer contributions. It then categorizes the features of existing and proposed CP programs. The connections between these features and market research and marketing strategies for new product development from a competitive industry are analyzed

  12. Electricity

    Indian Academy of Sciences (India)

    AC power generation, its transmission and distribution. The well known observations made by Oersted that an electric current produces a magnetic field led a number of researchers to investigate whether the converse was true i.e. whether electric current can be produced from a magnetic field. Michael Faraday of England ...

  13. Application of the method ELECTRE II (Elimination and Choice Translating Algorithm) to support the customers order in liquefied petroleum gas distributors; Aplicacao do metodo ELECTRE II (Elimination and Choice Translating Algorithm) na ordenacao de clientes em uma distribuidora de gas liquefeito do petroleo

    Energy Technology Data Exchange (ETDEWEB)

    Sobral, Marcos Felipe Falcao; Costa, Ana Paula Cabral Seixas [Universidade Federal de Pernambuco (UFPE), Recife, PE (Brazil)

    2008-07-01

    The objective of this study is to promote the use of multi criteria decision method ELECTRE II to support the customers order in liquefied petroleum gas distributors, located in the Northeast of Brazil. The company has difficulties to rank the customers their factory, causing various difficult related like reduction of performance indicators and high costs with extra-hours. Finally, is presented a results comparison obtained by the method with the current results, performing a utilization viability analysis of method for this problem. (author)

  14. An evaluation of the impact of state Renewable Portfolio Standards (RPS) on retail, commercial, and industrial electricity prices

    Science.gov (United States)

    Puram, Rakesh

    The Renewable Portfolio Standard (RPS) has become a popular mechanism for states to promote renewable energy and its popularity has spurred a potential bill within Congress for a nationwide Federal RPS. While RPS benefits have been touted by several groups, it also has detractors. Among the concerns is that RPS standards could raise electricity rates, given that renewable energy is costlier than traditional fossil fuels. The evidence on the impact of RPS on electricity prices is murky at best: Complex models by NREL and USEIA utilize computer programs with several assumptions which make empirical studies difficult and only predict slight increases in electricity rates associated with RPS standards. Recent theoretical models and empirical studies have found price increases, but often fail to comprehensively include several sets of variables, which in fact could confound results. Utilizing a combination of past papers and studies to triangulate variables this study aims to develop both a rigorous fixed effects regression model as well as a theoretical framework to explain the results. This study analyzes state level panel data from 2002 to 2008 to analyze the effect of RPS on residential, commercial, and industrial electricity prices, controlling for several factors including amount of electricity generation from renewable and non-renewable sources, customer incentives for renewable energy, macroeconomic and demographic indicators, and fuel price mix. The study contrasts several regressions to illustrate important relationships and how inclusions as well as exclusion of various variables have an effect on electricity rates. Regression results indicate that the presence of RPS within a state increases the commercial and residential electricity rates, but have no discernable effect on the industrial electricity rate. Although RPS tends to increase electricity prices, the effect has a small impact on higher electricity prices. The models also indicate that jointly all

  15. Energetic, exergetic and economic analysis of an innovative Solar CombiSystem (SCS) producing thermal and electric energies: Application in residential and tertiary households

    International Nuclear Information System (INIS)

    Hazami, Majdi; Mehdaoui, Farah; Naili, Nabiha; Noro, Marco; Lazzarin, Renato; Guizani, AmenAllah

    2017-01-01

    Highlights: • The present work studies the potential of using innovative SCS in Tunisia. • In cold months the SCS provide about 50–75% of the total exergy provides. • The SCS produces between 70–150% of electric energy needs. • The SCS payback period (Pb) based on electric water heater was 10.2 years. • The SCS payback period (Pb) based on gas/gas town was about and 8.7 years. - Abstract: The endeavor of this paper is to study of the potential offered by the expenditure of an innovative Solar CombiSystem, SCS, used for the space heating load, the domestic hot water supply and the electric energy production. The investigation achieved in this work was based on an experimental and a simulation studies. A TRNSYS simulation program was achieved in order to evaluate the SCS monthly/annual thermal and electric performances. It was found that the proposed SCS covered between 20 and 45% of the SH energy needs by considering only solar energy. The result shows also that the SCS provided from 40 to 70% of the total DHW needs. It was also found that the SCS electric production ranged between 32 and 225 MJ/m 2 with a gain factor varying between 49 and 125%. An economic appraisal was also achieved to appraise the SCS feasibility. The results of the economic analysis show that the annual energy saved (ARE) and the payback period (Pb) based on electric water heater were respectively equal to 7618.3 kW h/year and 10.2 years. It was found that ARE and Pb based on gas/gas town were about 5825 m 3 and 8.7 years, respectively. The results of the economic analysis shows that the adoption of the SCS saves about 48% of electric energy and about 46% of gas/gas town kept back by the conventional system.

  16. Residential energy use and conservation in Venezuela: Results and implications of a household survey in Caracas

    Energy Technology Data Exchange (ETDEWEB)

    Figueroa, M.J.; Ketoff, A.; Masera, O.

    1992-10-01

    This document presents the final report of a study of residential energy use in Caracas, the capital of Venezuela. It contains the findings of a household energy-use survey held in Caracas in 1988 and examines options for introducing energy conservation measures in the Venezuelan residential sector. Oil exports form the backbone of the Venezuelan economy. Improving energy efficiency in Venezuela will help free domestic oil resources that can be sold to the rest of the world. Energy conservation will also contribute to a faster recovery of the economy by reducing the need for major investments in new energy facilities, allowing the Venezuelan government to direct its financial investments towards other areas of development. Local environmental benefits will constitute an important additional by-product of implementing energy-efficiency policies in Venezuela. Caracas`s residential sector shows great potential for energy conservation. The sector is characterized by high saturation levels of major appliances, inefficiency of appliances available in the market, and by careless patterns of energy use. Household energy use per capita average 6.5 GJ/per year which is higher than most cities in developing countries; most of this energy is used for cooking. Electricity accounts for 41% of all energy use, while LPG and natural gas constitute the remainder. Specific options for inducing energy conservation and energy efficiency in Caracas`s residential sector include energy-pricing policies, fuel switching, particularly from electricity to gas, improving the energy performance of new appliances and customer information. To ensure the accomplishment of an energy-efficiency strategy, a concerted effort by energy users, manufacturers, utility companies, government agencies, and research institutions will be needed.

  17. Electric vehicle with or without range extender. Who is the driver - technology, customer or legislation?; Elektrofahrzeuge mit oder ohne Range Extender. Wer bestimmt den Weg - die Technik, der Kunde oder die Gesetzgebung?

    Energy Technology Data Exchange (ETDEWEB)

    Beidl, Christian; Kluin, Matthias [Technische Univ. Darmstadt (Germany); Hohenberg, Guenter; Bacher, Christian [IVD Prof. Hohenberg GmbH, Graz (Austria)

    2011-07-01

    Let us begin with an analysis of the technical context of E-mobility. The starting point of any such investigation is the restricted range of this technology. Greater car sizes bring ever-greater problems, especially in terms of the growing influence of driving speed and surrounding conditions. The combination of an E-motor and combustion engine thus represents an expedient ''enabler'' of E-mobility. This combination enables a drive system solution which overcomes the restrictions of a purely electric vehicle in terms of flexibility of use and availability of mobility. This paper discusses the difference between parallel and serial drives using already realized concepts. It also seeks to present a new concept for a compact, cost-efficient solution (ICE Assist). The second section will compare the current legal framework, customer expectations and technical solutions. Of critical importance is the concept for which the government will opt and the ''incentives'' which it sets to achieve this end. OEMs are currently beset by a significant level of insecurity regarding the concept with the best future and as a result, those involved are currently seeking solutions which cover all possible variants. This invariably results in compromises, which further add to the time and effort involved and increases costs. Customers generally have a positive attitude towards electric driving, but at the same time, their expectations follow their prior experience. Range extender / plug-in / ICE-assist solutions thus have the potential to bring a significant increase in the amount of electric driving / the number of kilometers driven by electrical means. To achieve a breakthrough in E-mobility, it is first necessary to establish a clear definition of an ''electric vehicle''. This requires a clear response from the government. 32. Internationales (orig.)

  18. Electricity Use in the Pacific Northwest: Utility Historical Sales by Sector, 1989 and Preceding Years.

    Energy Technology Data Exchange (ETDEWEB)

    United States. Bonneville Power Administration.

    1990-06-01

    This report officially releases the compilation of regional 1989 retail customer sector sales data by the Bonneville Power Administration. This report is intended to enable detailed examination of annual regional electricity consumption. It gives statistics covering the time period 1970--1989, and also provides observations based on statistics covering the 1983--1989 time period. The electricity use report is the only information source that provides data obtained from each utility in the region based on the amount of electricity they sell to consumers annually. Data is provided on each retail customer sector: residential, commercial, industrial, direct-service industrial, and irrigation. The data specifically supports forecasting activities, rate development, conservation and market assessments, and conservation and market program development and delivery. All of these activities require a detailed look at electricity use. 25 figs., 34 tabs.

  19. Analysis of 12 electric power system outages/disturbances impacting the Florida Peninsula

    Energy Technology Data Exchange (ETDEWEB)

    None

    1980-12-01

    Between January 3 and August 3, 1979, there were 12 occasions on which electric power was curtailed or public appeals were made to customers to reduce their load in Peninsular Florida due to bulk electric power supply problems. The Economic Regulatory Administration (ERA) of the US DOE, pursuant to its electric power supply adequacy and reliability responsibilities, initiated a twofold analysis of the bulk power supply situation in Florida. The first phase of the analysis evaluated the technical and engineering aspects of the overall Florida bulk power supply system with special attention given to the City of Jacksonville's electric system. The second phase evaluated the socioeconomic impacts of the bulk power supply outages on residential customers in Jacksonville. The 12 disturbances are described and a comparative analysis of the causes is presented. (LCL)

  20. Investigating preferences for dynamic electricity tariffs: The effect of environmental and system benefit disclosure

    International Nuclear Information System (INIS)

    Buryk, Stephen; Mead, Doug; Mourato, Susana; Torriti, Jacopo

    2015-01-01

    Dynamic electricity pricing can produce efficiency gains in the electricity sector and help achieve energy policy goals such as increasing electric system reliability and supporting renewable energy deployment. Retail electric companies can offer dynamic pricing to residential electricity customers via smart meter-enabled tariffs that proxy the cost to procure electricity on the wholesale market. Current investments in the smart metering necessary to implement dynamic tariffs show policy makers’ resolve for enabling responsive demand and realizing its benefits. However, despite these benefits and the potential bill savings these tariffs can offer, adoption among residential customers remains at low levels. Using a choice experiment approach, this paper seeks to determine whether disclosing the environmental and system benefits of dynamic tariffs to residential customers can increase adoption. Although sampling and design issues preclude wide generalization, we found that our environmentally conscious respondents reduced their required discount to switch to dynamic tariffs around 10% in response to higher awareness of environmental and system benefits. The perception that shifting usage is easy to do also had a significant impact, indicating the potential importance of enabling technology. Perhaps the targeted communication strategy employed by this study is one way to increase adoption and achieve policy goals. - Highlights: • We evaluate preferences for domestic dynamic electricity tariffs in the US and EU. • We use an online choice experiment approach with two dynamic tariff options. • People are more likely to switch if shown environmental and system benefits. • People are more likely to switch if they find shifting demand easy to do. • Our results imply the importance of targeted communication and enabling technology

  1. Methodology to determine the consumption and potential of saving of electrical energy in the systems of air-conditioning in the residential sector: case the Northwest of Mexico; Metodologia para determinar el consumo y potencial de ahorro de energia electrica en los sistemas de climatizacion en el sector residencial: caso Noroeste de Mexico

    Energy Technology Data Exchange (ETDEWEB)

    Rosas Flores, J. A.; Morillon Galvez, D.

    2008-07-01

    In this work there are studied the characteristics of the consumption of electrical residential energy due to the systems of air conditioning and to cos mell, in the region Northwest of Mexico (Sonora, Sinaloa, Baja California Norte, Baja California Sur, and Nayarit) and the North region (Coahuila, Chihuahua, Durango, Nuevo Leon). Between the principal results one finds that the potential saving of electrical energy, with base in the use of passive systems as the isolation of the housings, decided in 3,356 GWh (similar to the electrical annual supply that there needs the state of Durango or Guerrero). (Author)

  2. Modeling and forecasting residential loads as probabilistic currents for LV network design

    Energy Technology Data Exchange (ETDEWEB)

    Herman, R.; Gaunt, C.T. [Cape Town Univ., Rondebosch (South Africa)

    2007-07-01

    This paper presented different approaches to the design of low voltage (LV) electrical distribution systems found in North America and Europe. Systems based on the European approach have long LV feeders that require careful consideration at the design stage. The common basic principle of the 2 different systems is the uncertainty associated with customer loads due to their stochastic behaviour. The most important criterion in conductor sizing is the estimation of the design loads. This comparative study of various deterministic design procedures was conducted in response to concerns regarding the validity and accuracy of design calculations. The study involved extensive residential load modeling and probabilistic design methods. It described how the Beta probability density function (PDF) is used in South Africa to describe the statistical properties of residential loads. The Beta parameters may be readily applied in voltage design calculations. The study demonstrated how these load parameters may be derived in other developing countries from a typical customer group after-diversity-maximum demand (ADMD) survey. The Herman Beta algorithm can be used to calculate feeder voltage drop, given the relationship between ADMD and the Beta load parameters .8 refs., 5 figs.

  3. Homogeneous grouping of residential users of electric power in accordance with the variables that affect the consumption; Agrupamientos homogeneos de usuarios residenciales de energia electrica en funcion de las variables que impactan el consumo

    Energy Technology Data Exchange (ETDEWEB)

    Campero Littlewood, E.; Romero Cortes, J. [Departamento de Energia, Universidad Autonoma Metropolitana - Unidad Azcapotzalco, Mexico, D. F. (Mexico)

    1997-12-31

    This paper presents the results of the correlation analysis of the monthly consumption of electric power and the capacities in watts of the electric household appliances and domestic lighting performed in a sample of users of the residential tariff. To carry out this task, the information obtained in the answers to the inquiry applied to a group of dwellings, was used (the results of the inquiry are presented in another paper of this Seminar). The correlation variables were obtained from the nominal capacities or through the actual measurements of the energy consumption of the electric household appliances similar to the ones found in the visited homes. At the end of this paper the result of the application of the cluster analysis technic to obtain homogeneous groups of users, is presented, so as to be in position of estimating the shape of the hourly demand curve by means of the recording of the demand (watts) of a small sample of users. [Espanol] En este articulo se presenta el resultado de correlacion del consumo mensual de energia electrica y las capacidades en watts de los electrodomesticos e iluminacion realizado a una muestra de usuarios de tarifa residencial. Para este trabajo se utilizo la informacion obtenida en las respuestas de una encuesta aplicada en un conjunto habitacional (los resultados de la encuesta se presentan en otro articulo en este Seminario). Las variables de la correlacion se obtuvieron a partir de las especificaciones de capacidades o a traves de mediciones en electrodomesticos similares a los encontrados en los hogares. Al final se presenta el resultado de la aplicacion de la tecnica de formacion de agrupamientos `Cluster Analysis` para obtener grupos homogeneos de usuarios, de forma que se pueda estimar el perfil de demanda electrica mediante el registro de la demanda (watts) de una pequena muestra de usuarios.

  4. Interaction among the electric power concessionaire, the private sector and the customers; Interacao concessionaria de energia eletrica, iniciativa privada e clientes

    Energy Technology Data Exchange (ETDEWEB)

    Silva Pontes, Valdenir da; Mendonca, Antonio Carlos de; Pennachiotti, Carlos Cesar [Companhia Paulista de Forca e Luz (CPFL), Campinas, SP (Brazil)

    1992-12-31

    This present work shows a franchising plan for the consumer sector services: reading of the electric energy measuring equipment and bill delivering. In order to reduce the operational costs of the electric energy enterprises and the payment sheet, this plan will leads to optimize the crescent demand services. 1 tab., 2 refs.

  5. Chapter 6: Residential Lighting Evaluation Protocol

    Energy Technology Data Exchange (ETDEWEB)

    Dimetrosky, Scott [Apex Analytics LLC, Boulder, CO (United States); Parkinson, Katie [Apex Analytics LLC, Boulder, CO (United States); Lieb, Noah [Apex Analytics LLC, Boulder, CO (United States)

    2015-02-01

    In recent years, residential lighting has represented a significant share of ratepayer-funded energy-efficiency electricity savings. Utilities have achieved the majority of these savings by promoting the purchase and installation of compact fluorescent lamps (CFLs), both standard 'twister' bulbs and specialty CFLs such as reflectors, A-Lamps, globes, and dimmable lights.

  6. Understanding Customer Experience Throughout the Customer Journey

    NARCIS (Netherlands)

    Lemon, Katherine N.; Verhoef, Peter C.

    2016-01-01

    Understanding customer experience and the customer journey over time is critical for firms. Customers now interact with firms through myriad touch points in multiple channels and media, and customer experiences are more social in nature. These changes require firms to integrate multiple business

  7. Managing service excellence. Internal customer service training

    International Nuclear Information System (INIS)

    McAnulty, P.C.

    1991-01-01

    WHO ARE OUR CUSTOMERS? Electric Users, regulators, vendors, suppliers, or our own employees? The answer is ALL exclamation point They are all customers. Regardless if they are external or internal customers, one must focus on quality of service delivery in order to maintain customer satisfaction. The most successful companies are quickly realizing that managing SERVICE EX NCE is our only future. For the next decade, the issue of service quality will exceed the issue of productivity. It is very easy to see that the business behind a utility is serving our electric consumers. However, internal customer service - service excellence to employees inside a company is the foundation for success. This paper describes a training program that is being implemented across Duke Power for employees on internal customer service. How we provide service to each other within a company impacts service quality to our external customers. This training refocuses behaviors and perceptions so to concentrate on quality service delivery to our internal customers - our employees. We all have positive and negative experiences with obtaining quality service by either external organizations or internal employees. Therefore, we start with a common foundation. Whether it be a supplier, vendor, or a station administrative group, we have experienced either excellent or poor customer service. All of us have potential in managing the delivery of excellent customer service. However, many of us may need new perspectives so to add depth with which we view and manage service excellence to our internal customers

  8. Customer's Profitability Analyses and Customer Service Policies

    OpenAIRE

    Venelin Terziev; Vanya Banabakova; Marin Georgiev

    2017-01-01

    Most organizations do not pay attention to the customer's profitability. It is also appropriate to improve this activity by first applying a model of customer profitability analysis. One of the basic principles of customer return analysis, which the provider must implement, is to disclose and describe all the expenses, specific to each individual customer. A useful way to uncover these costs is to determine which expenses will be dropped if the customer is discontinued. Appropriate use of ABC...

  9. Break-Even Cost for Residential Solar Water Heating in the United States: Key Drivers and Sensitivities

    Energy Technology Data Exchange (ETDEWEB)

    Cassard, H.; Denholm, P.; Ong, S.

    2011-02-01

    This paper examines the break-even cost for residential rooftop solar water heating (SWH) technology, defined as the point where the cost of the energy saved with a SWH system equals the cost of a conventional heating fuel purchased from the grid (either electricity or natural gas). We examine the break-even cost for the largest 1,000 electric and natural gas utilities serving residential customers in the United States as of 2008. Currently, the break-even cost of SWH in the United States varies by more than a factor of five for both electricity and natural gas, despite a much smaller variation in the amount of energy saved by the systems (a factor of approximately one and a half). The break-even price for natural gas is lower than that for electricity due to a lower fuel cost. We also consider the relationship between SWH price and solar fraction and examine the key drivers behind break-even costs. Overall, the key drivers of the break-even cost of SWH are a combination of fuel price, local incentives, and technical factors including the solar resource location, system size, and hot water draw.

  10. Electricity

    Indian Academy of Sciences (India)

    which removes the heat produced In the core and the colis. I represents an Isolator which is a kind of. 'switch' used to isolate the station from the grid. Note the huge Insulators (marked I) that are used. The steel structures marked S support the conductors through insulators (courtesy: Kirloskar Electric Company, Bangalore).

  11. Dynamic management of integrated residential energy systems

    Science.gov (United States)

    Muratori, Matteo

    This study combines principles of energy systems engineering and statistics to develop integrated models of residential energy use in the United States, to include residential recharging of electric vehicles. These models can be used by government, policymakers, and the utility industry to provide answers and guidance regarding the future of the U.S. energy system. Currently, electric power generation must match the total demand at each instant, following seasonal patterns and instantaneous fluctuations. Thus, one of the biggest drivers of costs and capacity requirement is the electricity demand that occurs during peak periods. These peak periods require utility companies to maintain operational capacity that often is underutilized, outdated, expensive, and inefficient. In light of this, flattening the demand curve has long been recognized as an effective way of cutting the cost of producing electricity and increasing overall efficiency. The problem is exacerbated by expected widespread adoption of non-dispatchable renewable power generation. The intermittent nature of renewable resources and their non-dispatchability substantially limit the ability of electric power generation of adapting to the fluctuating demand. Smart grid technologies and demand response programs are proposed as a technical solution to make the electric power demand more flexible and able to adapt to power generation. Residential demand response programs offer different incentives and benefits to consumers in response to their flexibility in the timing of their electricity consumption. Understanding interactions between new and existing energy technologies, and policy impacts therein, is key to driving sustainable energy use and economic growth. Comprehensive and accurate models of the next-generation power system allow for understanding the effects of new energy technologies on the power system infrastructure, and can be used to guide policy, technology, and economic decisions. This

  12. Are loyal customers profitable? : customer satisfaction, customer loyalty and customer profitability at the individual level

    OpenAIRE

    Helgesen, Øyvind

    2000-01-01

    Customer satisfaction is supposed to be positively related to profitability. This conception may be called “the paradigm of customer satisfaction”. Nevertheless, only a few studies have examined this fundamental relationship. Thus, evidence for this “much talked about relationship” is questioned. In this working paper the focus is on the individual customer with respect to the relationships between customer satisfaction, customer loyalty and customer profitability at the customer level. The f...

  13. Mergers in the GB Electricity Market: effects on Retail Charges

    International Nuclear Information System (INIS)

    Salies, Evens

    2006-05-01

    The opening up of the UK residential electricity sector in 1999 prompted several studies of the impact this had on both the level and structuring of retail charges, and on incumbent players' market power. Drawing on observations of regional tariffs for the month of January 2004, this paper supports previous conclusions based on simulated retail charges, looking at the response of real tariffs to distribution and transmission costs, customer density, and the length of low voltage underground circuit. We also investigate whether vertically integrated suppliers have a particular effect on charges ceteris paribus the effect of cost drivers and supplier-related factors. (author)

  14. Mass Customization Services

    DEFF Research Database (Denmark)

    Friedrich, Gerhard

    Topics of the IMCM’08 & PETO’08 and this book are: Mass customization in service, mass customizing financial services, mass customization in supply networks, implementation issues in logistics, product life cycle and mass customization. The research field of mass customization is more than 15 years...

  15. Talking about Customer Service.

    Science.gov (United States)

    Talley, Mary; Axelroth, Joan

    2001-01-01

    Discusses customer service in information centers and how to define it. Topics include the effects of competition, that give customers more choices; defining customers, and defining services; communications; physical environment; change, in customers and in technology; measuring customer service; and evaluating policies and procedures. (LRW)

  16. From connection to customer

    International Nuclear Information System (INIS)

    Milatz, H.; Soeters, R.

    2001-01-01

    Energy companies can no longer be certain that a customer today will remain a customer tomorrow. They have to work hard to achieve that. They are going from thinking in terms of connections to pampering their customers. Good Customer Relationship Management is a way to achieve a competitive advantage. The whole organisation has to adapt, particularly the customer orientation of employees

  17. Customer Equity von KMUs

    NARCIS (Netherlands)

    Biemel, Friedhelm W.; Henseler, Jörg; Meyer, Jorn-Axel

    2003-01-01

    Customer relationships are most important assets of many SMEs. Customer Equity is the sum of the values of all customer relationships. Customer Equity will not be found in any balance sheet, nevertheless it has strategic importance. Even if companies do not want to publish their Customer Equity for

  18. Impact of information and communications technologies on residental customer energy services

    Energy Technology Data Exchange (ETDEWEB)

    Goldman, C.; Kempton, W.; Eide, A.; Iyer, M. [and others

    1996-10-01

    This study analyzes the potential impact of information and communications technologies on utility delivery of residential customer energy services. Many utilities are conducting trials which test energy-related and non-energy services using advanced communications systems.

  19. Electricity and gas market observatory. 4. Quarter 2006; Observatoire des marches de l'electricite et du gaz. 4. trimestre 2006

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2006-07-01

    Since July 1, 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: - practical information for eligible customers: consumer guide, list of suppliers, - communications regarding markets running; CRE's annual activity report. Content: A - The electricity market: The retail electricity market (Introduction, Eligible customer segments and their respective weights, Status at January 1, 2007, Dynamic analysis: 4. Quarter 2006); The wholesale electricity market (Introduction, Traded volumes on the French wholesale electricity market and comparison with European markets, Prices on the French wholesale electricity market and European comparison, Import and export volumes, Concentration of the French electricity market, Striking facts of the 4. 2006 quarter); B - The gas market: The retail gas market (Introduction, The eligible customer segments and their respective weights, Status at January 1, 2007); The wholesale gas market (Gas pricing and gas markets in Europe, The wholesale market in France); C - Appendices: Electricity and gas market observatories combined glossary, Specific electricity market observatory glossary, Specific gas market observatory glossary.

  20. relating customer satisfaction to customer profitability

    African Journals Online (AJOL)

    PROF EKWUEME

    KEYWORDS: Customer satisfaction; customer profitability; purchase behaviour; repurchase intensions; attitudes. INTRODUCTION .... and job satisfaction among the supplier's personnel. According to Soderlund (1998:169), as .... Dangote Group is currently the largest industrial conglomerate in West Africa, and one.

  1. Estimation of energy efficiency of residential buildings

    Directory of Open Access Journals (Sweden)

    Glushkov Sergey

    2017-01-01

    Full Text Available Increasing energy performance of the residential buildings by means of reducing heat consumption on the heating and ventilation is the last segment in the system of energy resources saving. The first segments in the energy saving process are heat producing and transportation over the main lines and outside distribution networks. In the period from 2006 to 2013. by means of the heat-supply schemes optimization and modernization of the heating systems. using expensive (200–300 $US per 1 m though hugely effective preliminary coated pipes. the economy reached 2.7 mln tons of fuel equivalent. Considering the multi-stage and multifactorial nature (electricity. heat and water supply of the residential sector energy saving. the reasonable estimate of the efficiency of the saving of residential buildings energy should be performed in tons of fuel equivalent per unit of time.

  2. Social Customer Relationship Management : Maximizing Customer Relationships

    OpenAIRE

    Leino, Jarkko

    2016-01-01

    The Internet and digitalization have changed the buying behaviour of customers and challenged businesses to create new ways to bring value to their customers. Old ways of mass mailing, pushy advertisements and cold calls are vanishing from the scene as they are only disturbing the customers and adding bringing value. The modern customer is intelligent and demanding individual who is making the decisions using lots of information and seeking experiences to fulfil their expectations. Sales ...

  3. Conservation in the residential sector: two alternatives as strategies for ordering the market

    International Nuclear Information System (INIS)

    Lins, M.E.

    1990-01-01

    This work purposes an economic flow analysis in order to be driven conservation strategies by the electric sector. Two strategies for three conservation measures are considered here in the residential sector. The results obtained increase the reliability of an action plan to be elaborated for the electric energy conservation in the residential sector. (author)

  4. Electricity and gas market observatory. 1. quarter 2006; Observatoire des marches de l'electricite et du gaz. 1. trimestre 2006

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2006-07-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  5. Electricity and gas market observatory. 3. 2005 quarter; Observatoire des marches de l'electricite et du gaz. 3. trimestre 2005

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2005-07-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  6. Observatory of the electric power and gas markets. 16 February 2005; Observatoire des marches de l'electricite et du gaz. 16 fevrier 2005

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2005-02-15

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  7. Electricity and gas market observatory. 4. 2005 quarter; Observatoire des marches de l'electricite et du gaz. 4. trimestre 2005

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2005-07-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  8. Electricity and gas market observatory. 2. 2005 quarter; Observatoire des marches de l'electricite et du gaz. 2. trimestre 2005

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2005-07-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  9. Electricity and gas market observatory. 1. 2005 quarter; Observatoire des marches de l'electricite et du gaz. 1. trimestre 2005

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2005-07-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  10. Electricity and gas market observatory. 2. quarter 2006; Observatoire des marches de l'electricite et du gaz. 2. trimestre 2006

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2006-07-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  11. Electricity and gas market observatory. 3. quarter 2006; Observatoire des marches de l'electricite et du gaz. 3. trimestre 2006

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2006-07-01

    Since July 2004, all electricity and gas consumers can be eligible according to their consumption site, as long as all or part of the electricity or gas consumed is designed for non-residential use. The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). It completes the information already published by CRE: practical information for eligible customers: consumer guide, list of suppliers, communications regarding markets running, CRE annual activity report. (author)

  12. The transformation of southern California's residential photovoltaics market through third-party ownership

    International Nuclear Information System (INIS)

    Drury, Easan; Miller, Mackay; Macal, Charles M.; Graziano, Diane J.; Heimiller, Donna; Ozik, Jonathan; Perry IV, Thomas D.

    2012-01-01

    Third-party photovoltaics (PV) ownership is a rapidly growing market trend, where commercial companies own and operate customer-sited PV systems and lease PV equipment or sell PV electricity to the building occupant. Third-party PV companies can reduce or eliminate up-front adoption costs, reduce technology risk and complexity by monitoring system performance, and can repackage the PV value proposition by showing cost savings in the first month of ownership rather than payback times on the order of a decade. We find that the entrance of third-party business models in southern California residential PV markets has enticed a new demographic to adopt PV systems that is more highly correlated to younger, less affluent, and less educated populations than the demographics correlated to purchasing PV systems. By enticing new demographics to adopt PV, we find that third-party PV products are likely increasing total PV demand rather than gaining market share entirely at the expense of existing customer owned PV demand. We also find that mean population demographics are good predictors of third-party and customer owned PV adoption, and mean voting trends on California carbon policy (Proposition 23) are poor predictors of PV adoption. - Highlights: ► Third-party PV products increased residential PV demand in southern CA. ► Third-party PV products entice new demographic groups to adopt PV. ► Regional demographics are good predictors of PV demand. ► Regional voting trends on carbon policy are poor predictors of PV demand.

  13. Electricity and gas market observatory. 3. Quarter 2007; Observatoire des marches de l'electricite et du gaz. 3. trimestre 2007

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    2007-07-01

    The purpose of the observatory is to provide the general public with indicators for monitoring market deregulation. It both covers the wholesale and retail electricity and gas markets in Metropolitan France. This observatory is updated every three months and data are available on CRE web site (www.cre.fr). Since the 1 of July 2007, all customers can choose their gas and electricity suppliers. The present observatory is including residential customer's statistics. Content: A - The electricity market: The retail electricity market (Introduction, Customer segments and their respective weight, Status at September 30, 2007, Dynamic analysis: 3. Quarter 2007); The wholesale electricity market (Introduction, Wholesale market activity in France, Wholesale market activity in France, Prices on the French wholesale market and European comparison, Import and export volumes, Concentration of the French electricity market); B - The gas market: The retail gas market (Introduction, Customer segments and their respective weight, Status on September 30, 2007, Dynamic analysis: 3. Quarter 2007); The wholesale gas market (Gas pricing and gas markets in Europe, The wholesale market in France); C - Appendices: Electricity and gas market observatories combined glossary, Specific electricity market observatory glossary, Specific gas market observatory glossary.

  14. King customer forever: Customer satisfaction and beyond

    Directory of Open Access Journals (Sweden)

    Myuers James

    2004-01-01

    Full Text Available "King Customer!" So proclaimed the front cover of Business Week in a 1989 issue. At about the same time, "Rediscovering the Customer" was the title of a series of company vignettes in Fortune magazine. And a Wall Street Journal article asked, "For Customers, More Than Lip Service?" Combined, these three prestigious business publications reflected a new era in business firms perceptions of their customers and the role they should play in the formulation of company strategies and priorities. Had the "Era of the Customer" finally arrived in American business? .

  15. Price, environment and security: Exploring multi-modal motivation in voluntary residential peak demand response

    International Nuclear Information System (INIS)

    Gyamfi, Samuel; Krumdieck, Susan

    2011-01-01

    Peak demand on electricity grids is a growing problem that increases costs and risks to supply security. Residential sector loads often contribute significantly to seasonal and daily peak demand. Demand response projects aim to manage peak demand by applying price signals and automated load shedding technologies. This research investigates voluntary load shedding in response to information about the security of supply, the emission profile and the cost of meeting critical peak demand in the customers' network. Customer willingness to change behaviour in response to this information was explored through mail-back survey. The diversified demand modelling method was used along with energy audit data to estimate the potential peak load reduction resulting from the voluntary demand response. A case study was conducted in a suburb of Christchurch, New Zealand, where electricity is the main source for water and space heating. On this network, all water heating cylinders have ripple-control technology and about 50% of the households subscribe to differential day/night pricing plan. The survey results show that the sensitivity to supply security is on par with price, with the emission sensitivity being slightly weaker. The modelling results show potential 10% reduction in critical peak load for aggregate voluntary demand response. - Highlights: → Multiple-factor behaviour intervention is necessarily for effective residential demand response. → Security signals can achieve result comparable to price. → The modelling results show potential 10% reduction in critical peak load for aggregate voluntary demand response. → New Zealand's energy policy should include innovation and development of VDR programmes and technologies.

  16. Residential heat pumps in the future Danish energy system

    DEFF Research Database (Denmark)

    Petrovic, Stefan; Karlsson, Kenneth Bernard

    2016-01-01

    Denmark is striving towards 100% renewable energy system in 2050. Residential heat pumps are expected to be a part of that system.We propose two novel approaches to improve the representation of residential heat pumps: Coefficients of performance (COPs) are modelled as dependent on air and ground...... temperature while installation of ground-source heat pumps is constrained by available ground area. In this study, TIMES-DK model is utilised to test the effects of improved modelling of residential heat pumps on the Danish energy system until 2050.The analysis of the Danish energy system was done...... for politically agreed targets which include: at least 50% of electricity consumption from wind power starting from 2020, fossil fuel free heat and power sector from 2035 and 100% renewable energy system starting from 2050. Residential heat pumps supply around 25% of total residential heating demand after 2035...

  17. Long Term Incentives for Residential Customers Using Dynamic Tariff

    DEFF Research Database (Denmark)

    Huang, Shaojun; Wu, Qiuwei; Nielsen, Arne Hejde

    2015-01-01

    This paper reviews several grid tariff schemes, including flat tariff, time-of-use, time-varying tariff, demand charge and dynamic tariff (DT), from the perspective of the long term incentives. The long term incentives can motivate the owners of flexible demands to change their energy consumption...

  18. Pengaruh Customer Service Quality, Customer Perceived Value, Customer Satisfaction, Customer Trust Dan Switching Barriers Terhadap Customer Retention.

    OpenAIRE

    Hardjanti, Adiati; Amalia, Dinna

    2014-01-01

    Penelitian ini bertujuan untuk mengetahui pengaruh customer service quality, customer perceived value, customer satisfaction, customer trust dan switching barriers terhadap customer retention. Rancangan penelitian yang digunakan dalam penelitian ini adalah pengujian hipotesis (testing hypotesis). Pengambilan sampel dalam penelitian ini menggunakan teknik purposive sampling dan keseluruhan hipotesis diuji dengan metode structural equation modeling yang menggunakan Amos 7.0. Data dalam peneliti...

  19. Solar Adoption and Energy Consumption in the Residential Sector

    Science.gov (United States)

    McAllister, Joseph Andrew

    This dissertation analyzes the energy consumption behavior of residential adopters of solar photovoltaic systems (solar-PV). Based on large data sets from the San Diego region that have been assembled or otherwise acquired by the author, the dissertation quantifies changes in energy consumption after solar-PV installation and determines whether certain household characteristics are correlated with such changes. In doing so, it seeks to answer two related questions: First, "Do residential solar adopters increase or decrease their electricity consumption after they install a solar-PV system?" Assuming that certain categories of residential adopters increase and others decrease, the second question is "Which residential adopters increase and which decrease their consumption and why?" The database that was used to conduct this analysis includes information about 5,243 residential systems in San Diego Gas & Electric's (SDG&E) service territory installed between January 2007 and December 2010. San Diego is a national leader in the installation of small-scale solar-electric systems, with over 12,000 systems in the region installed as of January 2012, or around 14% of the total number installed in California. The author performed detailed characterization of a significant subset of the solar installations in the San Diego region. Assembled data included technical and economic characteristics of the systems themselves; the solar companies that sold and installed them; individual customer electric utility billing data; metered PV production data for a subgroup of these solar systems; and data about the properties where the systems are located. Primarily, the author was able to conduct an electricity consumption analysis at the individual household level for 2,410 PV systems installed in SDG&E service territory between January 2007 and December 2010. This analysis was designed to detect changes in electricity consumption from the pre-solar to the post-installation period. To

  20. Break-Even Cost for Residential Photovoltaics in the United States: Key Drivers and Sensitivities

    Energy Technology Data Exchange (ETDEWEB)

    Denholm, P.; Margolis, R. M.; Ong, S.; Roberts, B.

    2009-12-01

    Grid parity--or break-even cost--for photovoltaic (PV) technology is defined as the point where the cost of PV-generated electricity equals the cost of electricity purchased from the grid. Break-even cost is expressed in $/W of an installed system. Achieving break-even cost is a function of many variables. Consequently, break-even costs vary by location and time for a country, such as the United States, with a diverse set of resources, electricity prices, and other variables. In this report, we analyze PV break-even costs for U.S. residential customers. We evaluate some key drivers of grid parity both regionally and over time. We also examine the impact of moving from flat to time-of-use (TOU) rates, and we evaluate individual components of the break-even cost, including effect of rate structure and various incentives. Finally, we examine how PV markets might evolve on a regional basis considering the sensitivity of the break-even cost to four major drivers: technical performance, financing parameters, electricity prices and rates, and policies. We find that local incentives rather than ?technical? parameters are in general the key drivers of the break-even cost of PV. Additionally, this analysis provides insight about the potential viability of PV markets.

  1. Incentive Pass-through for Residential Solar Systems in California

    Energy Technology Data Exchange (ETDEWEB)

    Dong, C. G. [Univ. of Texas, Austin, TX (United States); Wiser, Ryan [Lawrence Berkeley National Lab. (LBNL), Berkeley, CA (United States); Rai, Varun [Univ. of Texas, Austin, TX (United States)

    2014-10-01

    The deployment of solar photovoltaic (PV) systems has grown rapidly over the last decade, partly because of various government incentives. In the United States, among the largest and longest-running incentives have been those established in California. Building on past research, this report addresses the still-unanswered question: to what degree have the direct PV incentives in California been passed through from installers to consumers? This report helps address this question by carefully examining the residential PV market in California (excluding a certain class of third-party-owned PV systems) and applying both a structural-modeling approach and a reduced-form regression analysis to estimate the incentive pass-through rate. The results suggest an average pass-through rate of direct incentives of nearly 100%, though with regional differences among California counties. While these results could have multiple explanations, they suggest a relatively competitive market and well-functioning subsidy program. Further analysis is required to determine whether similar results broadly apply to other states, to other customer segments, to all third-party-owned PV systems, or to all forms of financial incentives for solar (considering not only direct state subsidies, but also utility electric bill savings and federal tax incentives).

  2. Study of the Effect of Time-Based Rate Demand Response Programs on Stochastic Day-Ahead Energy and Reserve Scheduling in Islanded Residential Microgrids

    DEFF Research Database (Denmark)

    Vahedipour-Dahraie, Mostafa; Najafi, Hamid Reza; Anvari-Moghaddam, Amjad

    2017-01-01

    In recent deregulated power systems, demand response (DR) has become one of the most cost-effective and efficient solutions for smoothing the load profile when the system is under stress. By participating in DR programs, customers are able to change their energy consumption habits in response...... to energy price changes and get incentives in return. In this paper, we study the effect of various time-based rate (TBR) programs on the stochastic day-ahead energy and reserve scheduling in residential islanded microgrids (MGs). An effective approach is presented to schedule both energy and reserve...... in presence of renewable energy resources (RESs) and electric vehicles (EVs). An economic model of responsive load is also proposed on the basis of elasticity factor to model the behavior of customers participating in various DR programs. A two-stage stochastic programming model is developed accordingly...

  3. INVESTIGATION OF ELECTROMAGNETIC FIELDS IN RESIDENTIAL AREAS

    Directory of Open Access Journals (Sweden)

    Dušan MEDVEĎ

    2017-09-01

    Full Text Available This article is devoted to investigation of impact of electromagnetic fields around the electrical equipment used in a residential area and their impact on the human body. This paper was based on sets of measurements of magnetic induction B with magnetometer and on computational simulations in ANSYS for particular appliances often used in household. The results from measurements and simulations led to setting out the recommendations for practical action in the form of elimination of harmful electromagnetic radiation.

  4. DESIGN ASPECTS OF A RESIDENTIAL WIND GENERATOR

    Directory of Open Access Journals (Sweden)

    C. BRAD

    2017-03-01

    Full Text Available In this paper we present some aspects about the design of a small permanent magnet wind generator with axial magnetic flux often used in residential wind turbine. There are summarised the main steps of the magnetic and electric calculations with applications to a particular case: 0.6 kVA wind generator. The axial flux wind generator design starts with the characteristics of the rare earths permanent magnet existing on the market.

  5. Customer relationship management

    OpenAIRE

    Gudeliūnas, Mindaugas

    2016-01-01

    My name is Mindaugas Gudeliūnas. My bachelors thesis topic is "Customer Relationship Management". The main goal of my work was to investigate customers relationship management and to create modern system, which is fast, easy to use and made for small business. Customer relationship management is really beneficial for a lot of companies. It can make your relationships with a customer more reliable and loyal, it can automate a lot of processes, which are related to customer management, human re...

  6. Managing customer knowledge

    OpenAIRE

    2013-01-01

    M. Phil. (Information Management) Customer relationship management has been exposed as a strategic failure, unveiling only customer dissatisfaction. A new method for managing customers is consequently required. The effect of the knowledge economy has brought about a change in global orientation, in the focus on customer wants and needs to increase satisfaction. There was then a shift in focus from information to knowledge. In such an economy, the customer knowledge management strategy, as ...

  7. Customer's Profitability Analyses and Customer Service Policies

    Directory of Open Access Journals (Sweden)

    Venelin Terziev

    2017-09-01

    Full Text Available Most organizations do not pay attention to the customer's profitability. It is also appropriate to improve this activity by first applying a model of customer profitability analysis. One of the basic principles of customer return analysis, which the provider must implement, is to disclose and describe all the expenses, specific to each individual customer. A useful way to uncover these costs is to determine which expenses will be dropped if the customer is discontinued. Appropriate use of ABC is a differentiation analysis to identify which goods and services, which customers are more and which are less profitable for the organization, and depending on how to define the policy for serving different categories of customers and the sale of goods and services with different participation in sales and profits. The present study explores the opportunities of measuring customer profitability, analyzes the connection- service’ expenses, a cost-effective client and presents the application of the ABC method - analysis to distinguish the customer service policy.

  8. Hedging strategies in energy markets: the case of electricity retailers

    International Nuclear Information System (INIS)

    Boroumand, Raphael Homayoun; Goutte, Stephane; Porcher, Simon; Porcher, Thomas

    2015-01-01

    As market intermediaries, electricity retailers buy electricity from the wholesale market or self-generate for re(sale) on the retail market. Electricity retailers are uncertain about how much electricity their residential customers will use at any time of the day until they actually turn switches on. While demand uncertainty is a common feature of all commodity markets, retailers generally rely on storage to manage demand uncertainty. On electricity markets, retailers are exposed to joint quantity and price risk on an hourly basis given the physical singularity of electricity as a commodity. In the literature on electricity markets, few articles deals on intra-day hedging portfolios to manage joint price and quantity risk whereas electricity markets are hourly markets. The contributions of the article are twofold. First, we define through a VaR and CVaR model optimal portfolios for specific hours (3 a.m., 6 a.m.,...,12 p.m.) based on electricity market data from 2001 to 2011 for the French market. We prove that the optimal hedging strategy differs depending on the cluster hour. Secondly, we demonstrate the significantly superior efficiency of intra-day hedging portfolios over daily (therefore weekly and yearly) portfolios. Over a decade (2001-2011), our results clearly show that the losses of an optimal daily portfolio are at least nine times higher than the losses of optimal intra-day portfolios. (authors)

  9. Customer-focused planning: Demonstration project summaries

    Energy Technology Data Exchange (ETDEWEB)

    George, S.S. (Putnam, Hayes and Bartlett, Inc., San Francisco, CA (United States))

    1992-12-01

    To succeed in the increasingly competitive and dynamic markets in which they operate, electric utilities are focusing ever greater attention on understanding and meeting customer needs. EPRI's Customer Focused Planning (CFP) project was established to develop concepts and tools that will help utilities enhance their commitment to customer service. The project team conducted a series of interviews and meetings with participating utilities to collaboratively implement crucial steps in the CFP process. Although there is no unique set of tools or single management approach for improving product and service delivery, customer-focused companies have at least five ideals in common. They (1) define goals and objectives in concrete terms, (2) extend the planning boundaries of the organization to include all members of the energy services infrastructure, (3) painstakingly link functional activities directly to customer needs, (4) incorporate the customer's voice in new product/ service design, and (5) align performance measures with customer needs. In addition, customer-focused companies use a variety of methods to improve customer satisfaction and company performance. These methods include conducting market research, developing market processes such as demand-side management contracting or bidding to reveal customer preferences, and involving customers more directly in the planning process. This report summarizes two brief demonstration projects conducted as part of EPRI's CFP project, one at Commonwealth Edison Company (CECo) and one at PSI Energy. The CECo project emphasized developing customer-focused performance measures for telephone inquiries. The PSI Energy project involved a one-day workshop underscoring two important CFP elements-understanding customer wants and explicitly linking those wants to utility activities.

  10. Using geodemography to forecast DSM impact and adoption in the residential marketplace

    Energy Technology Data Exchange (ETDEWEB)

    Siegman, J.

    1994-12-31

    Geodemography is a target marketing technique that uses standardized demographic information supplied by the Census Bureau, and potentially other sources, tied to a fixed geographic location. This method of target marketing, a development of the computer age, has been successfully used for over fifteen years. Over the past five years, as the utility industry environment has become more customer- and cost-driven, geodemography has gained a presence in the utility marketplace. The leading geodemographic system, provided by Equifax - National Decision Systems, is MicroVision{trademark}. MicroVision is in use by over 50 gas and electric utilities for residential analysis and target marketing. MicroVision provides these utilities with a targeting system created from a combination of aggregated consumer demand data and Census information at the ZIP+4 level of geography (approximately 3 to 5 households). This small level of geography (there are over 19 million residential ZIP+4s in the U.S.) provides unequaled accuracy and detail for target marketing purposes. MicroVision is the only geodemographic segmentation system built with information derived at the ZIP+4 level of geography. MicroVision is also the only geodemographic system to be Annually updated, acknowledging area growth, regentrification, and economic impacts.

  11. Residential grid-connected photovoltaics adoption in north central Texas: Lessons from the Solarize Plano project

    Science.gov (United States)

    Jack, Katherine G.

    Residential Grid-Connected Photovoltaics (GPV) systems hold remarkable promise in their potential to reduce energy use, air pollution, greenhouse gas emissions, and energy costs to consumers, while also providing grid efficiency and demand-side management benefits to utilities. Broader adoption of customer-sited GPV also has the potential to transform the traditional model of electricity generation and delivery. Interest and activity has grown in recent years to promote GPV in north central Texas. This study employs a mixed methods design to better understand the status of residential GPV adoption in the DFW area, and those factors influencing a homeowner's decision of whether or not to install a system. Basic metrics are summarized, including installation numbers, distribution and socio-demographic information for the case study city of Plano, the DFW region, Texas, and the United States. Qualitative interview methods are used to gain an in-depth understanding of the factors influencing adoption for the Solarize Plano case study participants; to evaluate the effectiveness of the Solarize Plano program; and to identify concepts that may be regionally relevant. Recommendations are presented for additional research that may advance GPV adoption in north central Texas.

  12. Solar plus: Optimization of distributed solar PV through battery storage and dispatchable load in residential buildings

    Energy Technology Data Exchange (ETDEWEB)

    O' Shaughnessy, Eric; Cutler, Dylan; Ardani, Kristen; Margolis, Robert

    2018-03-01

    As utility electricity rates evolve, pairing solar photovoltaic (PV) systems with battery storage has potential to ensure the value proposition of residential solar by mitigating economic uncertainty. In addition to batteries, load control technologies can reshape customer load profiles to optimize PV system use. The combination of PV, energy storage, and load control provides an integrated approach to PV deployment, which we call 'solar plus'. The U.S. National Renewable Energy Laboratory's Renewable Energy Optimization (REopt) model is utilized to evaluate cost-optimal technology selection, sizing, and dispatch in residential buildings under a variety of rate structures and locations. The REopt model is extended to include a controllable or 'smart' domestic hot water heater model and smart air conditioner model. We find that the solar plus approach improves end user economics across a variety of rate structures - especially those that are challenging for PV - including lower grid export rates, non-coincident time-of-use structures, and demand charges.

  13. Customer satisfaction and competencies

    DEFF Research Database (Denmark)

    Gritti, Paola; Foss, Nicolai Juul

    We empirically address how customer satisfaction and loyalty in the banking industry may affect profitability. This helps to identify the strategy and competencies necessary to benefit from customer relationships which are important sources for improved performance in the banking. We do...... this by analyzing data collected on 2,105 customers of 118 branches of one of the biggest banks of an Italian banking group. We find that customer satisfaction impacts loyalty, which in turn has a direct effect on financial and non-financial customer value/total customer value/complex customer value. Moreover......, loyalty is a mediator between financial and not-financial customer value and two sources of customer satisfaction, namely relationships with the front office and the branch, on the one hand, and the products offered, on the other....

  14. Customer Lifetime Value Measurement

    OpenAIRE

    Sharad Borle; Siddharth S. Singh; Dipak C. Jain

    2008-01-01

    The measurement of customer lifetime value is important because it is used as a metric in evaluating decisions in the context of customer relationship management. For a firm, it is important to form some expectations as to the lifetime value of each customer at the time a customer starts doing business with the firm, and at each purchase by the customer. In this paper, we use a hierarchical Bayes approach to estimate the lifetime value of each customer at each purchase occasion by jointly mod...

  15. Development of a Residential Integrated Ventilation Controller

    Energy Technology Data Exchange (ETDEWEB)

    Staff Scientist; Walker, Iain; Sherman, Max; Dickerhoff, Darryl

    2011-12-01

    The goal of this study was to develop a Residential Integrated Ventilation Controller (RIVEC) to reduce the energy impact of required mechanical ventilation by 20percent, maintain or improve indoor air quality and provide demand response benefits. This represents potential energy savings of about 140 GWh of electricity and 83 million therms of natural gas as well as proportional peak savings in California. The RIVEC controller is intended to meet the 2008 Title 24 requirements for residential ventilation as well as taking into account the issues of outdoor conditions, other ventilation devices (including economizers), peak demand concerns and occupant preferences. The controller is designed to manage all the residential ventilation systems that are currently available. A key innovation in this controller is the ability to implement the concept of efficacy and intermittent ventilation which allows time shifting of ventilation. Using this approach ventilation can be shifted away from times of high cost or high outdoor pollution towards times when it is cheaper and more effective. Simulations, based on the ones used to develop the new residential ventilation requirements for the California Buildings Energy code, were used to further define the specific criteria and strategies needed for the controller. These simulations provide estimates of the energy, peak power and contaminant improvement possible for different California climates for the various ventilation systems. Results from a field test of the prototype controller corroborate the predicted performance.

  16. Residential space heating systems: energy conservation and economics

    Energy Technology Data Exchange (ETDEWEB)

    O' Neal, D.L.

    1979-01-01

    Annual energy use for residential space heating was 8.6 Quads in 1975. This accounted for over 50% of the energy used in the residential sector and 12% of energy used in the U.S. that year. Because residential space heating accounts for such a large share of energy use, improvements in new space heating systems could have significant long-term conservation effects. Several energy-saving design changes in residential space heating systems are examined to determine their energy conservation potential and cost effectiveness. Both changes in conventional and advanced systems are considered. Conventional design changes include options such as the flue damper, sealed combustion, electric ignition and improved heat exchangers. Some of the advanced designs include the gas heat pump, pulse combustion furnace, and dual speed compressor heat pump. The energy use and cost estimates are developed from current literature, heating and equipment manufacturers and dealers, and discussions with individuals doing research and testing on residential space heating equipment. Results indicate that implementation of conventional design changes can reduce energy use of representative gas, oil, and electric space heating systems by 26, 20, and 57%, respectively. These changes increase the capital cost of the systems by 27, 16, and 26%. Advanced gas and electric space heating systems can reduce energy use 45 and 67%, respectively. However, the advanced systems cost 80 and 35% more than representative gas and electric systems.

  17. Micro-CHP Systems for Residential Applications

    Energy Technology Data Exchange (ETDEWEB)

    Timothy DeValve; Benoit Olsommer

    2007-09-30

    Integrated micro-CHP (Cooling, Heating and Power) system solutions represent an opportunity to address all of the following requirements at once: conservation of scarce energy resources, moderation of pollutant release into our environment, and assured comfort for home-owners. The objective of this effort was to establish strategies for development, demonstration, and sustainable commercialization of cost-effective integrated CHP systems for residential applications. A unified approach to market and opportunity identification, technology assessment, specific system designs, adaptation to modular product platform component conceptual designs was employed. UTRC's recommendation to U.S. Department of Energy is to go ahead with the execution of the proposed product development and commercialization strategy plan under Phase II of this effort. Recent indicators show the emergence of micro-CHP. More than 12,000 micro-CHP systems have been sold worldwide so far, around 7,500 in 2004. Market projections predict a world-wide market growth over 35% per year. In 2004 the installations were mainly in Europe (73.5%) and in Japan (26.4%). The market in North-America is almost non-existent (0.1%). High energy consumption, high energy expenditure, large spark-spread (i.e., difference between electricity and fuel costs), big square footage, and high income are the key conditions for market acceptance. Today, these conditions are best found in the states of New York, Pennsylvania, New Jersey, Wisconsin, Illinois, Indiana, Michigan, Ohio, New England states. A multiple stage development plan is proposed to address risk mitigation. These stages include concept development and supplier engagement, component development, system integration, system demonstration, and field trials. A two stage commercialization strategy is suggested based on two product versions. The first version--a heat and power system named Micro-Cogen, provides the heat and essential electrical power to the

  18. A marketing view of the customer value: Customer lifetime value and customer equity

    OpenAIRE

    Estrella-Ramon, A. M.; Sanchez-Perez, M.; SWINNEN, Gilbert; VANHOOF, Koen

    2013-01-01

    Throughout this research the customer valuation trend in marketing is going to be reviewed, emphasizing Customer Lifetime Value and Customer Equity measures. The main theoretical contributions in the development and evolution of the Customer Lifetime Value concept are analysed. Customer Lifetime Value is also differentiated from Customer Equity and Customer Profitability analysis to estimate customer value in terms of firm profitability. Customer Lifetime Value and Customer Equity concepts ar...

  19. Customer-to-customer roles and impacts in service encounters

    OpenAIRE

    Lee, Linda

    2016-01-01

    This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. The first angle is a focus on group service encounters that addresses the lack of research on customer-to-customer interactions that occur in customer-to-customer interaction-intensive contexts. These are contexts where the interactions between custome...

  20. Customers' evaluation of service

    Directory of Open Access Journals (Sweden)

    J. Tsosa

    2002-12-01

    Full Text Available The analysis on the aspect chosen will provide an understanding and expand more on the strategic thinking that impact on corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise.

  1. Evaluation of heat pumps usage and energy savings in residential buildings

    OpenAIRE

    Nehad Elsawaf, Tarek Abdel-Salam, Leslie Pagliari

    2012-01-01

    The residential housing sector is a major consumer of energy in most countries around the world. In the United States the residential sector consumes about 21 % of the energy and about 35% of the electricity production. Of the total energy consumption per house hold about 33% is consumed for space heating. This study evaluates the energy consumption in residential houses during the heating season. The main objective of the study is to test the effectiveness of using heat pumps for space heati...

  2. Residential Mechanical Precooling

    Energy Technology Data Exchange (ETDEWEB)

    German, a. [Alliance for Residential Building Innovation (ARBI), Davis, CA (United States); Hoeschele, M. [Alliance for Residential Building Innovation (ARBI), Davis, CA (United States)

    2014-12-01

    This research conducted by the Alliance for Residential Building Innovation team evaluated mechanical air conditioner pre-cooling strategies in homes throughout the United States. EnergyPlus modeling evaluated two homes with different performance characteristics in seven climates. Results are applicable to new construction homes and most existing homes built in the last 10 years, as well as fairly efficient retrofitted homes.

  3. Residential Solar Systems.

    Science.gov (United States)

    Fulkerson, Dan

    This publication contains student and teacher instructional materials for a course in residential solar systems. The text is designed either as a basic solar course or as a supplement to extend student skills in areas such as architectural drafting, air conditioning and refrigeration, and plumbing. The materials are presented in four units…

  4. Electric power's new competitive marketplace

    International Nuclear Information System (INIS)

    Hornick, R.; Zeppieri, J.; Rudden, K.

    1993-01-01

    Currently, competition is limited primarily to power generation, the sale of wholesale bulk power, and fuel substitution at the point of end use. However, within the next several years, the rivalry will focus on large, energy-intensive industrial and large commercial customers. Driven by the disparity in rates among neighboring and regional utilities, large users are expected to lobby aggressively for retail wheeling and access to new supplies. New competitors will provide customers with additional supply options, forcing traditional utilities to offer better prices and or service. Competition at the point of end use also will increase as the natural gas industry develops new end-use technologies, gas utilities compete more aggressively, and some state regulatory commissions promote fuel switching as part of integrated resource planning (IRP) and demand-side management (DSM). However, as long as electric utilities are subject to cost-based rate of return regulation within price-sensitive markets, they will be a competitive disadvantage. The paper discusses the following: competitive risks by market segment, wholesale markets, industrial markets, commercial markets, residential markets, and franchise markets

  5. Mass Customization Measurements Metrics

    DEFF Research Database (Denmark)

    Nielsen, Kjeld; Brunø, Thomas Ditlev; Jørgensen, Kaj Asbjørn

    2014-01-01

    A recent survey has indicated that 17 % of companies have ceased mass customizing less than 1 year after initiating the effort. This paper presents measurement for a company’s mass customization performance, utilizing metrics within the three fundamental capabilities: robust process design, choice...... navigation, and solution space development. A mass customizer when assessing performance with these metrics can identify within which areas improvement would increase competitiveness the most and enable more efficient transition to mass customization....

  6. Customer loyalty program

    OpenAIRE

    Jokinen, Tiina

    2014-01-01

    The objective of the study was to find out the current status and development suggestions for case company’s customer loyalty program in Russia. Both customers' and management’s opinions were clarified, in order to understand, whether those are congruent. Data for this study was collected by using both qualitative and quantitative methods. This study was carried out by sending a customer satisfaction survey for the existing loyalty customers, and by interviewing company’s management. The ...

  7. Colorado State University: A Midscale Market Solar Customer Case Study

    Energy Technology Data Exchange (ETDEWEB)

    Holm, Alison [National Renewable Energy Lab. (NREL), Golden, CO (United States); Chernyakhovskiy, Ilya [National Renewable Energy Lab. (NREL), Golden, CO (United States)

    2016-12-01

    Despite substantial increases in solar photovoltaic (PV) deployment between 2005 and 2015, a large untapped market for solar PV deployment still exists in midscale market investments by universities. Recent estimates show that if all universities in the United States installed enough solar PV to meet 25% of their annual electricity consumption, this would cumulatively result in just over 16 gigawatts (GW) of additional installed PV capacity. Within this context, midscale market projects - loosely defined as solar PV installations ranging from 100 kilowatts (kW) to 2 megawatts (MW), but more broadly representing installations not captured in the residential or utility-scale sectors - could be an attractive option for universities. This case study focuses on one university solar customer, Colorado State University (CSU), to provide a detailed example of the challenges, solutions, and opportunities associated with university solar power procurement. Between 2009 and 2015, a combined 6,754 kW of both ground-mounted and rooftop solar PV was installed across multiple CSU campuses in Fort Collins, Colorado. This case study highlights CSU's decision-making process, campus engagement strategies, and relationships with state, local, and utility partners, which have culminated in significant on-campus PV deployment.

  8. Understanding customer experience.

    Science.gov (United States)

    Meyer, Christopher; Schwager, Andre

    2007-02-01

    Anyone who has signed up for cell phone service, attempted to claim a rebate, or navigated a call center has probably suffered from a company's apparent indifference to what should be its first concern: the customer experiences that culminate in either satisfaction or disappointment and defection. Customer experience is the subjective response customers have to direct or indirect contact with a company. It encompasses every aspect of an offering: customer care, advertising, packaging, features, ease of use, reliability. Customer experience is shaped by customers' expectations, which largely reflect previous experiences. Few CEOs would argue against the significance of customer experience or against measuring and analyzing it. But many don't appreciate how those activities differ from CRM or just how illuminating the data can be. For instance, the majority of the companies in a recent survey believed they have been providing "superior" experiences to customers, but most customers disagreed. The authors describe a customer experience management (CEM) process that involves three kinds of monitoring: past patterns (evaluating completed transactions), present patterns (tracking current relationships), and potential patterns (conducting inquiries in the hope of unveiling future opportunities). Data are collected at or about touch points through such methods as surveys, interviews, focus groups, and online forums. Companies need to involve every function in the effort, not just a single customer-facing group. The authors go on to illustrate how a cross-functional CEM system is created. With such a system, companies can discover which customers are prospects for growth and which require immediate intervention.

  9. Customer loyalty building

    OpenAIRE

    Nováková, Veronika

    2012-01-01

    This bachelor thesis focuses on the customer loyalty. It gives an example of CRM project which aims to build the loyalty of customers to some brand or product so the customer would return to the company and would be satisfied with all products and services he get.

  10. Residential outage cost estimation: Hong Kong

    International Nuclear Information System (INIS)

    Woo, C.K.; Ho, T.; Shiu, A.; Cheng, Y.S.; Horowitz, I.; Wang, J.

    2014-01-01

    Hong Kong has almost perfect electricity reliability, the result of substantial investments ultimately financed by electricity consumers who may be willing to accept lower reliability in exchange for lower bills. But consumers with high outage costs are likely to reject the reliability reduction. Our ordered-logit regression analysis of the responses by 1876 households to a telephone survey conducted in June 2013 indicates that Hong Kong residents exhibit a statistically-significant preference for their existing service reliability and rate. Moreover, the average residential cost estimate for a 1-h outage is US$45 (HK$350), topping the estimates reported in 10 of the 11 studies published in the last 10 years. The policy implication is that absent additional compelling evidence, Hong Kong should not reduce its service reliability. - Highlights: • Use a contingent valuation survey to obtain residential preferences for reliability. • Use an ordered logit analysis to estimate Hong Kong's residential outage costs. • Find high outage cost estimates that imply high reliability requirements. • Conclude that sans new evidence, Hong Kong should not reduce its reliability

  11. Development Of Economic Techniques For Residential Thermography

    Science.gov (United States)

    Allen, Lee R.; Allen, Sharon

    1983-03-01

    Infrared thermography has proven to be a valuable tool in the detection of heat loss in both commercial and residential buildings. The field of residential thermography has needed a simple method with which to report the deficiencies found during an infrared scan. Two major obstacles hindering the cost effectiveness of residential thermography have been 1) the ability to quickly transport some high resolution imaging system equipment from job site to job site without having to totally dismount the instruments at each area, and 2) the lack of a standard form with which to report the findings of the survey to the customer. Since the industry has yet to provide us with either, we believed it necessary to develop our own. Through trial and error, we have come up with a system that makes interior residential thermography a profitable venture at a price the homeowner can afford. Insulation voids, or defects can be instantly spotted with the use of a thermal imaging system under the proper conditions. A special hand-held device was developed that enables the thermographer to carry the equipment from house to house without the need to dismantle and set up at each stop. All the necessary components are attached for a total weight of about 40 pounds. The findings are then conveyed to a form we have developed. The form is simple enough that the client without special training in thermography can understand. The client is then able to locate the problems and take corrective measures or give it to a con-tractor to do the work.

  12. Utilities Power Change: Engaging Commercial Customers in Workplace Charging

    Energy Technology Data Exchange (ETDEWEB)

    Lommele, Stephen; Dafoe, Wendy

    2016-06-01

    As stewards of an electric grid that is available almost anywhere people park, utilities that support workplace charging are uniquely positioned to help their commercial customers be a part of the rapidly expanding network of charging infrastructure. Utilities understand the distinctive challenges of their customers, have access to technical information about electrical infrastructure, and have deep experience modeling and managing demand for electricity. This case study highlights the experiences of two utilities with workplace charging programs.

  13. MICRO-CHP System for Residential Applications

    Energy Technology Data Exchange (ETDEWEB)

    Joseph Gerstmann

    2009-01-31

    This is the final report of progress under Phase I of a project to develop and commercialize a micro-CHP system for residential applications that provides electrical power, heating, and cooling for the home. This is the first phase of a three-phase effort in which the residential micro-CHP system will be designed (Phase I), developed and tested in the laboratory (Phase II); and further developed and field tested (Phase III). The project team consists of Advanced Mechanical Technology, Inc. (AMTI), responsible for system design and integration; Marathon Engine Systems, Inc. (MES), responsible for design of the engine-generator subsystem; AO Smith, responsible for design of the thermal storage and water heating subsystems; Trane, a business of American Standard Companies, responsible for design of the HVAC subsystem; and AirXchange, Inc., responsible for design of the mechanical ventilation and dehumidification subsystem.

  14. Is Mass Customization Sustainable?

    DEFF Research Database (Denmark)

    Petersen, Thomas Ditlev; Jørgensen, Kaj Asbjørn; Nielsen, Kjeld

    2011-01-01

    Mass customizers are like other companies currently experiencing an increasing customer demand for environmentally sustainable products as well as an increasingly strict legislation regarding environmental sustainability. This paper addresses the issue whether the concepts mass customization...... and sustainability are fundamentally compatible by asking the question: can a mass customized product be sustainable? Several factors could indicate that mass customized products are less sustainable than standardized products; however other factors suggest the opposite. This paper explores these factors during...... three life cycle phases for a product: Production, Use and End of Life. It is concluded that there is not an unambiguous causal relationship between mass customization and sustainability; however several factors unique to mass customized products are essential to consider during product and process...

  15. 77 FR 74559 - Energy Conservation Program for Consumer Products: Test Procedures for Residential Water Heaters...

    Science.gov (United States)

    2012-12-17

    ... Energy (DOE) is amending its test procedures for residential water heaters, direct heating equipment (DHE... procedures for residential water heaters include a full- year accounting of energy use, both electricity and... water heaters already account for standby mode and off mode energy consumption. III. Discussion In the...

  16. Wind/Hybrid Electricity Applications

    Energy Technology Data Exchange (ETDEWEB)

    McDaniel, Lori [Iowa Department of Natural Resources, Des Moines, IA (United States)

    2001-03-01

    Wind energy is widely recognized as the most efficient and cost effective form of new renewable energy available in the Midwest. New utility-scale wind farms (arrays of large turbines in high wind areas producing sufficient energy to serve thousands of homes) rival the cost of building new conventional forms of combustion energy plants, gas, diesel and coal power plants. Wind energy is not subject to the inflationary cost of fossil fuels. Wind energy can also be very attractive to residential and commercial electric customers in high wind areas who would like to be more self-sufficient for their energy needs. And wind energy is friendly to the environment at a time when there is increasing concern about pollution and climate change. However, wind energy is an intermittent source of power. Most wind turbines start producing small amounts of electricity at about 8-10 mph (4 meters per second) of wind speed. The turbine does not reach its rated output until the wind reaches about 26-28 mph (12 m/s). So what do you do for power when the output of the wind turbine is not sufficient to meet the demand for energy? This paper will discuss wind hybrid technology options that mix wind with other power sources and storage devices to help solve this problem. This will be done on a variety of scales on the impact of wind energy on the utility system as a whole, and on the commercial and small-scale residential applications. The average cost and cost-benefit of each application along with references to manufacturers will be given. Emerging technologies that promise to shape the future of renewable energy will be explored as well.

  17. Syllabus in Trade Electricity-Electronics. Section II. Trade Electricity.

    Science.gov (United States)

    New York State Education Dept., Albany. Bureau of Occupational Education Curriculum Development.

    This second section of a three-part syllabus for a flexible curriculum in trade electricity-electronics contains four semi-independent units: (1) Advanced Electricity, (2) Residential and Commercial Wiring, (3) Industrial Electricity, and (4) Motor Controls. Introductory sections describe development of the curriculum, outline the total trade…

  18. Guidelines for residential commissioning

    Energy Technology Data Exchange (ETDEWEB)

    Wray, Craig P.; Walker, Iain S.; Sherman, Max H.

    2003-01-31

    Currently, houses do not perform optimally or even as many codes and forecasts predict, largely because they are field assembled and there is no consistent process to identify problems or to correct them. Residential commissioning is a solution to this problem. This guide is the culmination of a 30-month project that began in September 1999. The ultimate objective of the project is to increase the number of houses that undergo commissioning, which will improve the quality, comfort, and safety of homes for California citizens. The project goal is to lay the groundwork for a residential commissioning industry in California focused on end-use energy and non-energy issues. As such, we intend this guide to be a beginning and not an end. Our intent is that the guide will lead to the programmatic integration of commissioning with other building industry processes, which in turn will provide more value to a single site visit for people such as home energy auditors and raters, home inspectors, and building performance contractors. Project work to support the development of this guide includes: a literature review and annotated bibliography, which facilitates access to 469 documents related to residential commissioning published over the past 20 years (Wray et al. 2000), an analysis of the potential benefits one can realistically expect from commissioning new and existing California houses (Matson et al. 2002), and an assessment of 107 diagnostic tools for evaluating residential commissioning metrics (Wray et al. 2002). In this guide, we describe the issues that non-experts should consider in developing a commissioning program to achieve the benefits we have identified. We do this by providing specific recommendations about: how to structure the commissioning process, which diagnostics to use, and how to use them to commission new and existing houses. Using examples, we also demonstrate the potential benefits of applying the recommended whole-house commissioning approach to

  19. Electric vehicle - near or far

    Energy Technology Data Exchange (ETDEWEB)

    Laiho, Y.

    1997-11-01

    Traffic is rapidly becoming the number one environmental problem, especially in metropolitan areas. Electric vehicles have many important advantages to offer. Air quality would be improved, since electric vehicles do not pollute the environment. The improvement obtained might be equated with that resulting from the introduction of district heat for the heating of residential buildings. Electric vehicles also present considerable potential for energy conservation

  20. Assesment of customer relationship development

    OpenAIRE

    Dagmar Lesáková

    2011-01-01

    The focus of this paper is customer relationship marketing and its new trends. The particular goal of the presented research study was to identify and analyse the indicators of customer relationship development in human resources recruitment / leasing companies. Nine indicators have been explored: mission statement concerning customer commitment, customer attraction, customer commitment, development of customer value, understanding customer needs, goals for customer satisfaction, after sales ...

  1. EVOLUTION OF THE ROMANIAN RESIDENTIAL MARKET AFTER OUTBREAK OF THE CURRENT ECONOMIC AND FINANCIAL CRISIS

    Directory of Open Access Journals (Sweden)

    Şteliac Nela

    2013-04-01

    Full Text Available The residential market is one of the market sectors seriously affected by the current economic and financial crisis. This is mirrored both in the fall of real estate trading prices and in the decreased number of transactions and cutback of newly built constructions. This trend is applicable to the entire spectrum of the residential market (luxury properties and homes destined to average-income customers. Romania is no exception from this European and world-wide state of affairs. This paper aims to briefly outline the trends on the Romanian residential market in the aftermath of the current crisis.

  2. The case for customer loyalty.

    Science.gov (United States)

    Sturm, Arthur C

    2004-09-01

    How does customer loyalty grow? Through good customer experiences. Yet some organizations seem to genuinely fail to understand that they can keep or lose a customer in the proverbial blink of an eye. And in this era of increasing customer demands across all industries, it's important that healthcare financial managers understand the correlation between customer loyalty and customer experience.

  3. Galena Electric Power A Situational Analysis

    Energy Technology Data Exchange (ETDEWEB)

    Robert E. Chaney; Stephen G. Colt; Ronald A. Johnson; Richard W. Wiles; Gregory J. White

    2008-12-31

    The purpose of the investigation is to compare the economics of various electrical power generation options for the City of Galena. Options were assessed over a 30-year project period, beginning in 2010, and the final results were compared on the basis of residential customer electric rates ($/kWh). Galena's electric utility currently generates power using internal combustion diesel engines and generator sets. Nearby, there is an exposed coal seam, which might provide fuel for a power plant. Contributions to the energy mix might come from solar, municipal solid waste, or wood. The City has also been approached by Toshiba, Inc., as a demonstration site for a small (Model 4S) nuclear reactor power plant. The Yukon River is possibly a site for in-river turbines for hydroelectric power. This report summarizes the comparative economics of various energy supply options. This report covers: (1) thermal and electric load profiles for Galena; (2) technologies and resources available to meet or exceed those loads; (3) uses for any extra power produced by these options; (4) environmental and permitting issues and then; and (5) the overall economics of each of the primary energy options.

  4. The effect of climate change on electricity expenditures in Massachusetts

    International Nuclear Information System (INIS)

    Véliz, Karina D.; Kaufmann, Robert K.; Cleveland, Cutler J.; Stoner, Anne M.K.

    2017-01-01

    Climate change affects consumer expenditures by altering the consumption of and price for electricity. Previous analyses focus solely on the former, which implicitly assumes that climate-induced changes in consumption do not affect price. But this assumption is untenable because a shift in demand alters quantity and price at equilibrium. Here we present the first empirical estimates for the effect of climate change on electricity prices. Translated through the merit order dispatch of existing capacity for generating electricity, climate-induced changes in daily and monthly patterns of electricity consumption cause non-linear changes in electricity prices. A 2 °C increase in global mean temperature increases the prices for and consumption of electricity in Massachusetts USA, such that the average household’s annual expenditures on electricity increase by about 12%. Commercial customers incur a 9% increase. These increases are caused largely by higher prices for electricity, whose impacts on expenditures are 1.3 and 3.6 fold larger than changes in residential and commercial consumption, respectively. This suggests that previous empirical studies understate the effects of climate change on electricity expenditures and that policy may be needed to ensure that the market generates investments in peaking capacity to satisfy climate-driven changes in summer-time consumption. - Highlights: • Climate change increases summer peak of load curve in US state of Massachusetts. • Climate change increases electricity prices more than consumption. • Previous studies understate the effect of climate change on electricity expenditures. • Adaptation that reduces electricity demand may reduce the price effect. • Adaptation may raise prices by increasing capacity but lowering utilization rate.

  5. Developing customer databases.

    Science.gov (United States)

    Rao, S K; Shenbaga, S

    2000-01-01

    There is a growing consensus among pharmaceutical companies that more product and customer-specific approaches to marketing and selling a new drug can result in substantial increases in sales. Marketers and researchers taking a proactive micro-marketing approach to identifying, profiling, and communicating with target customers are likely to facilitate such approaches and outcomes. This article provides a working framework for creating customer databases that can be effectively mined to achieve a variety of such marketing and sales force objectives.

  6. Customization and Customer-Product Learning

    DEFF Research Database (Denmark)

    Jørgensen, Kaj Asbjørn

    2011-01-01

    , through the performance level and the experience level to the learning level at the top. This model has a dual view with customers/demand at one side and product/supplier at the other side. It is developed so that it can be generally applied and, typically, product designers must decide how far up...... in levels the customisation should aim. This paper sets special focus on the upper levels of customisation, especially the learning level, and it is shown that products with a large range of user-oriented functionalities often require much training to use and that customers on the other hand are sometimes...

  7. 77 FR 29322 - Updating State Residential Building Energy Efficiency Codes

    Science.gov (United States)

    2012-05-17

    ... the Buildings Technologies Program-Building Energy Codes Program Manager, U.S. Department of Energy... hotel, motel, and other transient residential building types of any height as commercial buildings for... insulation and length requirements Skylight definition change Penalizing electric resistance heating in the...

  8. CUSTOMER LOYALTY THEORETICAL ASPECTS

    OpenAIRE

    Margarita IŠORAITĖ

    2016-01-01

    Customer loyalty - is a voluntary user solution for a long time to build relationships with the company. Loyalty is the user's desire for a long time to continue their relationship with a particular company, because loyal customers are those who purchase goods/services of the company from time to time. Loyalty can be treated as a customer desire, willingness to be a regular customer for a long time, buying and using the goods of the chosen companies by recommending them to friends and colleag...

  9. 'Nothing works' in secure residential youth care?

    NARCIS (Netherlands)

    Souverein, F.A.; van der Helm, G.H.P.; Stams, G.J.J.M.

    2013-01-01

    A debate about the effectiveness of secure residential youth care is currently going on. While some continue to support secure residential youth care, others conclude that ‘nothing works’ in secure residential youth care, and argue that non-residential treatment is superior to secure residential

  10. Peak shifting and cross-class subsidization: The impacts of solar PV on changes in electricity costs

    International Nuclear Information System (INIS)

    Johnson, Erik; Beppler, Ross; Blackburn, Chris; Staver, Benjamin; Brown, Marilyn; Matisoff, Daniel

    2017-01-01

    The expansion of distributed solar necessitates additional research into the impacts on both utilities and their customers. In this paper we use New Jersey solar data, PJM market data, and demand profiles from a PJM utility to investigate rate and bill impacts of large-scale solar penetration. In addition to the subsidization of solar adopters by non-participants, we highlight the channels through which cross-subsidization of rate classes can arise in practice. The results of our study indicate that the fear of a utility “death spiral” may be exaggerated. Significant solar can be incorporated with only a 2% increase in non-participant bills. At high levels of penetration, distributed solar has the potential to alter the system peak hour which affects the allocation of costs across rate-classes. As the peak hour shifts to the evening when solar production diminishes, residential customers face higher distribution costs. Policy makers and utilities need to be aware of these challenges in designing the next generation of rates that are better aligned with cost causality. - Highlights: • We develop a model of electricity costs with large amounts of solar adoption. • Solar adoption leads to cost redistribution across customer classes. • Costs are redistributed partially because peak utility load shifts later in the day. • Residential distributed solar generation affects electricity bills the most. • We confirm the subsidy of participants by non-participants in net metering programs.

  11. 76 FR 67037 - Energy Conservation Program: Energy Conservation Standards for Residential Furnaces and...

    Science.gov (United States)

    2011-10-31

    ... systems are relatively high due to the price of electricity, so using an electric system in a cold climate... marginal residential and commercial electricity prices in its life-cycle-cost analysis; (4) technical...;Prices of new books are listed in the first FEDERAL REGISTER issue of each #0;week. #0; #0; #0; #0;#0...

  12. Electricity demand in Kazakhstan

    International Nuclear Information System (INIS)

    Atakhanova, Zauresh; Howie, Peter

    2007-01-01

    Properties of electricity demand in transition economies have not been sufficiently well researched mostly due to data limitations. However, information on the properties of electricity demand is necessary for policy makers to evaluate effects of price changes on different consumers and obtain demand forecasts for capacity planning. This study estimates Kazakhstan's aggregate demand for electricity as well as electricity demand in the industrial, service, and residential sectors using regional data. Firstly, our results show that price elasticity of demand in all sectors is low. This fact suggests that there is considerable room for price increases necessary to finance generation and distribution system upgrading. Secondly, we find that income elasticity of demand in the aggregate and all sectoral models is less than unity. Of the three sectors, electricity demand in the residential sector has the lowest income elasticity. This result indicates that policy initiatives to secure affordability of electricity consumption to lower income residential consumers may be required. Finally, our forecast shows that electricity demand may grow at either 3% or 5% per year depending on rates of economic growth and government policy regarding price increases and promotion of efficiency. We find that planned supply increases would be sufficient to cover growing demand only if real electricity prices start to increase toward long-run cost-recovery levels and policy measures are implemented to maintain the current high growth of electricity efficiency

  13. Scenarios to decarbonize residential water heating in California

    OpenAIRE

    Raghavan, SV; Wei, M; Kammen, DM

    2017-01-01

    © 2017 Elsevier Ltd This paper presents the first detailed long-term stock turnover model to investigate scenarios to decarbonize the residential water heating sector in California, which is currently dominated by natural gas. We model a mix of water heating (WH) technologies including conventional and on-demand (tank-less) natural gas heating, electric resistance, existing electric heat pumps, advanced heat pumps with low global warming refrigerants and solar thermal water heaters. Technical...

  14. Membangun Customer Loyalty Nasabah Bank melalui Customer Satisfaction

    OpenAIRE

    Sumarto, Sumarto

    2007-01-01

    In the relation between bank and its customer, the bank should to capable to fulfill need and satisfy through services and create the value to the customer. So in the compete situation, to give customer satisfaction is main duty of bank in order that the customer loyal permanently. The customer satisfaction is primary cause for building customer loyalty. More and more loyal customer to the bank, that's indicate the service superiority of its bank. Base description above this research purpose...

  15. Re-thinking residential mobility

    Science.gov (United States)

    van Ham, Maarten; Findlay, Allan M.

    2015-01-01

    While researchers are increasingly re-conceptualizing international migration, far less attention has been devoted to re-thinking short-distance residential mobility and immobility. In this paper we harness the life course approach to propose a new conceptual framework for residential mobility research. We contend that residential mobility and immobility should be re-conceptualized as relational practices that link lives through time and space while connecting people to structural conditions. Re-thinking and re-assessing residential mobility by exploiting new developments in longitudinal analysis will allow geographers to understand, critique and address pressing societal challenges. PMID:27330243

  16. Large-Scale Residential Demolition

    Science.gov (United States)

    The EPA provides resources for handling residential demolitions or renovations. This includes planning, handling harmful materials, recycling, funding, compliance assistance, good practices and regulations.

  17. Customized PEC modules. Final report

    Energy Technology Data Exchange (ETDEWEB)

    Soerensen, Martin B. (DTI, Taastrup (Denmark))

    2012-07-01

    The purpose of the project ''Customized PEC modules'' was to move from the production hand-made individual DSCs (dye-sensitized solar cells) in the laboratory to the production of DSC modules in a semi-automated process. At the same time allowing sufficient variation in the product's specification for real tailoring of the product to the application. The tailoring can be related to the module's electrical output and size, but also to the possibility of designing patterns for decoration or communication purposes by playing around with the shape, size and layout of the individual cells forming the module. This was to be accomplished mainly by screen printing of DSC components on glass substrates at Mekoprint. For reaching this goal the work was divided into a number of steps. The central part of the work done was in the initial conception activity and the following manufacturing activity. An activity regarding optimization included several tasks of optimization and adaptation of the existing laboratory process for manufacturing of the DSCs. Finally, work focused on international activities was done. All the steps needed for the production of customized DSC modules have been demonstrated in this project. In combination with the development of a high performing printable sealant and sealing method all the prerequisites for producing customized DSC modules have been demonstrated. (LN)

  18. Financing Non-Residential Photovoltaic Projects: Options and Implications

    Energy Technology Data Exchange (ETDEWEB)

    Bolinger, Mark

    2009-01-09

    Installations of grid-connected photovoltaic (PV) systems in the United States have increased dramatically in recent years, growing from less than 20 MW in 2000 to nearly 500 MW at the end of 2007, a compound average annual growth rate of 59%. Of particular note is the increasing contribution of 'non-residential' grid-connected PV systems--defined here as those systems installed on the customer (rather than utility) side of the meter at commercial, institutional, non-profit, or governmental properties--to the overall growth trend. Although there is some uncertainty in the numbers, non-residential PV capacity grew from less than half of aggregate annual capacity installations in 2000-2002 to nearly two-thirds in 2007. This relative growth trend is expected to have continued through 2008. The non-residential sector's commanding lead in terms of installed capacity in recent years primarily reflects two important differences between the non-residential and residential markets: (1) the greater federal 'Tax Benefits'--including the 30% investment tax credit (ITC) and accelerated tax depreciation--provided to commercial (relative to residential) PV systems, at least historically (this relative tax advantage has largely disappeared starting in 2009) and (2) larger non-residential project size. These two attributes have attracted to the market a number of institutional investors (referred to in this report as 'Tax Investors') seeking to invest in PV projects primarily to capture their Tax Benefits. The presence of these Tax Investors, in turn, has fostered a variety of innovative approaches to financing non-residential PV systems. This financial innovation--which is the topic of this report--has helped to overcome some of the largest barriers to the adoption of non-residential PV, and is therefore partly responsible (along with the policy changes that have driven this innovation) for the rapid growth in the market seen in recent years

  19. Focusing on customer service.

    Science.gov (United States)

    1996-01-01

    This booklet is devoted to a consideration of how good customer service in family planning programs can generate demand for products and services, bring customers back, and reduce costs. Customer service is defined as increasing client satisfaction through continuous concern for client preferences, staff accountability to clients, and respect for the rights of clients. Issues discussed include the introduction of a customer service approach and gaining staff commitment. The experience of PROSALUD in Bolivia in recruiting appropriate staff, supervising staff, soliciting client feedback, and marketing services is offered as an example of a successful customer service approach. The key customer service functions are described as 1) establishing a welcoming atmosphere, 2) streamlining client flow, 3) personalizing client services, and 4) organizing and providing clear information to clients. The role of the manager in developing procedures is explored, and the COPE (Client-Oriented Provider-Efficient) process is presented as a good way to begin to make improvements. Techniques in staff training in customer service include brainstorming, role playing, using case studies (examples of which are provided), and engaging in practice sessions. Training also leads to the development of effective customer service attitudes, and the differences between these and organizational/staff-focused attitudes are illustrated in a chart. The use of communication skills (asking open-ended questions, helping clients express their concerns, engaging in active listening, and handling difficult situations) is considered. Good recovery skills are important when things go wrong. Gathering and using client feedback is the next topic considered. This involves identifying, recording, and discussing customer service issues as well as taking action on these issues and evaluating the results. The booklet ends by providing a sample of customer service indicators, considering the maintenance of a

  20. Residential energy consumption: A convergence analysis across Chinese regions

    International Nuclear Information System (INIS)

    Herrerias, M.J.; Aller, Carlos; Ordóñez, Javier

    2017-01-01

    The process of urbanization and the raise of living standards in China have led an increasing trend in the patterns of residential consumption. Projections for the population growth rate in urban areas do not paint a very optimistic picture for energy conservation policies. In addition, the concentration of economic activities around coastal areas calls for new prospects to be formulated for energy policy. In this context, the objective of this paper is twofold. First, we analyse the effect of the urbanization process of the Chinese economy in terms of the long-run patterns of residential energy consumption at national level. By using the concept of club convergence, we examine whether electricity and coal consumption in rural and urban areas converge to the same long-run equilibrium or whether in fact they diverge. Second, the impact of the regional concentration of the economic activity on energy consumption patterns is also assessed by source of energy across Chinese regions from 1995 to 2011. Our results suggest that the process of urbanization has led to coal being replaced by electricity in urban residential energy consumption. In rural areas, the evidence is mixed. The club convergence analysis confirms that rural and urban residential energy consumption converge to different steady-states. At the regional level, we also confirm the effect of the regional concentration of economic activity on residential energy consumption. The existence of these regional clusters converging to different equilibrium levels is indicative of the need of regional-tailored set of energy policies in China.

  1. Influence of India’s transformation on residential energy demand

    International Nuclear Information System (INIS)

    Bhattacharyya, Subhes C.

    2015-01-01

    Highlights: • The middle income group emerges as the dominant segment by 2030. • Commercial residential energy demand increases 3–4 folds compared to 2010. • Electricity and LPG demand grows above 6% per year in the reference scenario. • India faces the potential of displacing the domination of biomass by 2030. - Abstract: India’s recent macro-economic and structural changes are transforming the economy and bringing significant changes to energy demand behaviour. Life-style and consumption behaviour are evolving rapidly due to accelerated economic growth in recent times. The population structure is changing, thereby offering the country with the potential to reap the population dividend. The country is also urbanising rapidly, and the fast-growing middle class segment of the population is fuelling consumerism by mimicking international life-styles. These changes are likely to have significant implications for energy demand in the future, particularly in the residential sector. Using the end-use approach of demand analysis, this paper analyses how residential energy demand is likely to evolve as a consequence of India’s transformation and finds that by 2030, India’s commercial energy demand in the residential sector can quadruple in the high scenario compared to the demand in 2010. Demand for modern fuels like electricity and liquefied petroleum gas is likely to grow at a faster rate. However, there is a window of opportunity to better manage the evolution of residential demand in India through energy efficiency improvement

  2. Development and Demonstration of the Open Automated Demand Response Standard for the Residential Sector

    Energy Technology Data Exchange (ETDEWEB)

    Herter, Karen; Rasin, Josh; Perry, Tim

    2009-11-30

    The goal of this study was to demonstrate a demand response system that can signal nearly every customer in all sectors through the integration of two widely available and non- proprietary communications technologies--Open Automated Demand Response (OpenADR) over lnternet protocol and Utility Messaging Channel (UMC) over FM radio. The outcomes of this project were as follows: (1) a software bridge to allow translation of pricing signals from OpenADR to UMC; and (2) a portable demonstration unit with an lnternet-connected notebook computer, a portfolio of DR-enabling technologies, and a model home. The demonstration unit provides visitors the opportunity to send electricity-pricing information over the lnternet (through OpenADR and UMC) and then watch as the model appliances and lighting respond to the signals. The integration of OpenADR and UMC completed and demonstrated in this study enables utilities to send hourly or sub-hourly electricity pricing information simultaneously to the residential, commercial and industrial sectors.

  3. Integrated residential photovoltaic array development

    Science.gov (United States)

    Royal, G. C., III

    1981-04-01

    Sixteen conceptual designs of residential photovoltaic arrays are described. Each design concept was evaluated by an industry advisory panel using a comprehensive set of technical, economic and institutional criteria. Key electrical and mechanical concerns that effect further array subsystem development are also discussed. Three integrated array design concepts were selected by the advisory panel for further optimization and development. From these concepts a single one will be selected for detailed analysis and prototype fabrication. The three concepts selected are: (1) An array of frameless panels/modules sealed in a T shaped zipper locking neoprene gasket grid pressure fitted into an extruded aluminum channel grid fastened across the rafters. (2) An array of frameless modules pressure fitted in a series of zipper locking EPDM rubber extrusions adhesively bonded to the roof. Series string voltage is developed using a set of integral tongue connectors and positioning blocks. (3) An array of frameless modules sealed by a silicone adhesive in a prefabricated grid of rigid tape and sheet metal attached to the roof.

  4. Users of electric heating rewarded

    Energy Technology Data Exchange (ETDEWEB)

    Haapakoski, M. [ed.

    1998-07-01

    When the building industry plunged into the deep recession of the early 1990s this did not paralyse research and development work on electric heating. In fact, IVO and power companies launched the `Electrically Heated Homes in the New Millennium` project in 1992. Its purpose was to verify the efficiency, energy economy and residential comfort of model systems using state-of-the-art electric heating technology. The research project launched six years ago is now nearing completion. Its findings indicate that electricity brings ever more unparalleled benefits when it is used for heating. These benefits involve residential comfort, ease of use and economy

  5. A Community Landscape Model of Pro-Environmental Behavior: The Effects of Landscape and Community Interaction on Residential Energy Behaviors in Two Pennsylvania Towns

    Science.gov (United States)

    Mainzer, Stephen P.

    We are using more energy every year. Between 2001 and 2011, Pennsylvania residential electricity sales increased by two and a half times the number of new customers, accounting for almost one third of the state's total electricity consumption. Our ability to meet demand by acquiring new energy sources faces several challenges. Confusion surrounds the physical and economic accessibility of remaining fossil fuel sources. Immense land use requirements and subsequent environmental impacts challenge a total shift to renewable energy sources. The laws of thermodynamics limit the potential for new technology to efficiently convert raw energy to consumable sources. As a result, any rational strategy to meet future energy demands must involve conservation. Conservation is a pro-environmental behavior, an act intended to benefit the environment surrounding a person. I posit that a transdisciplinary model, the community landscape model of the pro-environmental behavior, unifies the conceptually analogous - yet disparate - fields of landscape, community, and behavior towards explaining residential energy conservation actions. Specifically, the study attempted to describe links between the physical environment, social environment, and conservation behaviors through a mixed-method framework. Two Pennsylvania townships - Spring and East Buffalo townships - were selected from an analysis of housing, electricity consumption, and land cover trends. Key informants from both townships informed the design of a survey instrument that captured the utility consumption, residential conservation actions, energy and environmental values, types and levels of community engagement, perceived barriers, and socio-demographic information from 107 randomly selected households. A mixed-method analysis produced evidence that place-based values and intention to participate in the community were significantly linked to lower utility consumption in households. People who cared deeply about their town

  6. ASHRAE and residential ventilation

    Energy Technology Data Exchange (ETDEWEB)

    Sherman, Max H.

    2003-10-01

    In the last quarter of a century, the western world has become increasingly aware of environmental threats to health and safety. During this period, people psychologically retreated away from outdoors hazards such as pesticides, smog, lead, oil spills, and dioxin to the seeming security of their homes. However, the indoor environment may not be healthier than the outdoor environment, as has become more apparent over the past few years with issues such as mold, formaldehyde, and sick-building syndrome. While the built human environment has changed substantially over the past 10,000 years, human biology has not; poor indoor air quality creates health risks and can be uncomfortable. The human race has found, over time, that it is essential to manage the indoor environments of their homes. ASHRAE has long been in the business of ventilation, but most of the focus of that effort has been in the area of commercial and institutional buildings. Residential ventilation was traditionally not a major concern because it was felt that, between operable windows and envelope leakage, people were getting enough outside air in their homes. In the quarter of a century since the first oil shock, houses have gotten much more energy efficient. At the same time, the kinds of materials and functions in houses changed in character in response to people's needs. People became more environmentally conscious and aware not only about the resources they were consuming but about the environment in which they lived. All of these factors contributed to an increasing level of public concern about residential indoor air quality and ventilation. Where once there was an easy feeling about the residential indoor environment, there is now a desire to define levels of acceptability and performance. Many institutions--both public and private--have interests in Indoor Air Quality (IAQ), but ASHRAE, as the professional society that has had ventilation as part of its mission for over 100 years, is the

  7. Trends in Customer Services and Interfunctional Coordination by Manufacturers

    OpenAIRE

    Kaňovská, Lucie; Tomášková, Eva

    2015-01-01

    The purpose of the paper is to describe the most important trends by manufacturers producing electric equipment and electronic components in the Czech Republic. We focus on customer services and interfunctional coordination (IFC), part of market orientation. We prepared questionnaire in the form of the Likert scale. Sixty companies participated in our research. The crucial trends in customer services are: (1) New products are developed, tested and improved according to customer needs; (2) Res...

  8. Customer Relationship Management.

    Science.gov (United States)

    Fayerman, Michael

    2002-01-01

    Presents an approach increasingly employed by businesses to track and respond to their customers to provide better and faster services: customer relationship management. Discusses its applicability to the operations of higher education and institutional research and the role it plays in the knowledge management framework. (EV)

  9. Managing customer service.

    Science.gov (United States)

    Paget, Zoe

    2015-02-28

    Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's directors. British Veterinary Association.

  10. British Sign Name Customs

    Science.gov (United States)

    Day, Linda; Sutton-Spence, Rachel

    2010-01-01

    Research presented here describes the sign names and the customs of name allocation within the British Deaf community. While some aspects of British Sign Language sign names and British Deaf naming customs differ from those in most Western societies, there are many similarities. There are also similarities with other societies outside the more…

  11. New customer services

    DEFF Research Database (Denmark)

    Münster, Marie; Møller Andersen, Frits; Meza, Maria Josefina Figueroa

    2011-01-01

    This chapter focuses on the challenge of motivating energy service customers to make best use of available smart technologies. This can be done through economic incentives, but also through information and education, regulation and reorganisation, and by improving services or customer comfort...

  12. REGIONAL CUSTOMS DIRECTORATES MANAGEMENT

    Directory of Open Access Journals (Sweden)

    CABA STEFAN

    2009-05-01

    Full Text Available The management of a regional customs directorate is analyzed. A new approach of the managerial system, in the European integration context, is presented. The customs system is one of the first “doors” to a new economic, social and cultural community. For

  13. Analytics for Customer Engagement

    NARCIS (Netherlands)

    Bijmolt, Tammo H. A.; Leeflang, Peter S. H.; Block, Frank; Eisenbeiss, Maik; Hardie, Bruce G. S.; Lemmens, Aurelie; Saffert, Peter

    In this article, we discuss the state of the art of models for customer engagement and the problems that are inherent to calibrating and implementing these models. The authors first provide an overview of the data available for customer analytics and discuss recent developments. Next, the authors

  14. Managing Global Customers

    NARCIS (Netherlands)

    G.S. Yip (George)

    2009-01-01

    textabstractMultinational companies need to manage their relationships with multinational customers in a globally integrated approach. This paper provides a systematic framework for developing and implementing such global customer management programmes. The paper is based on Chapter 1 of George S.

  15. Impact of Customer Relationship Management on Customer Loyalty, Customer Retention and Customer Profitability for Hotelier Sector

    Directory of Open Access Journals (Sweden)

    Sandra-Dinora Orantes-Jiménez

    2017-08-01

    Full Text Available Since the entrance of strategies oriented to marketing relational in Hotelier Sector, the traditional way of travel agents and other representatives arranging hospitality services for hotel and travel reservations has changed. The strategies oriented to customer relationship management are a relatively new area of specialty loyalty marketing in the hotel and hotelier sector, with advancements being made constantly. The use of this type of strategy can allow hoteliers or companies to tailor special guest programs, services and promotions based on hotel guest preferences. The hotel can use the data collected in a program to identify the needs of particular customers across hotel chains to be able to use marketing that can be targeted at specific groups of people. It also gives hoteliers the opportunity to evaluate frequent guest programs, personalize their services and perform trend analysis. A program based in marketing relational is typically run by hotels and companies to collect guest information and transaction data for use and examining to allow hoteliers to see target groups that should be marketed too. Based on these transactions hotels are able to create and manage guest loyalty programs and reward schemes. This research approach is to appraise the impact of customer relationship management on customer profitability as mediated by customer loyalty and customer retention within the hotelier sector of Mexico, and specifically for those hoteliers classified like of three stars. A sample of 100 hotels three stars was interviewed as respondents in this study. The objective of the study was to find the impact relationship between effective customer relationship implementation, customer loyalty, and customer retention and customer profitability. The findings of the study add value to hotels three stars in Mexico, and provide some invaluable statistical results essential for hotel managers and owners to successfully enhance customer loyalty

  16. Customer relationships marketing

    Directory of Open Access Journals (Sweden)

    Đorđević Bojan

    2005-01-01

    Full Text Available Market economy terms impose on modern companies the need to change their business relationships to customers. In this way has the term "customer relationship marketing", known as CRM, come into use. Customers are the most valuable asset of a company, and the wisdom and essence of CRM can be presented in two words - profitable and long-term. Modern customer is an individual. They are smart, informed, have great expectations and want only the best, and they can change their supplier by one click of the mouse. Every one of them is characterized by specific needs, and, in that sense the company must strive to satisfy them with the right offer at the right time and through the right channel. The aim of the company is to have loyal customers who will help the company make maximized profit and competitive advantage on the market.

  17. CUSTOMER LOYALTY THEORETICAL ASPECTS

    Directory of Open Access Journals (Sweden)

    Margarita IŠORAITĖ

    2016-08-01

    Full Text Available Customer loyalty - is a voluntary user solution for a long time to build relationships with the company. Loyalty is the user's desire for a long time to continue their relationship with a particular company, because loyal customers are those who purchase goods/services of the company from time to time. Loyalty can be treated as a customer desire, willingness to be a regular customer for a long time, buying and using the goods of the chosen companies by recommending them to friends and colleagues. Loyalty can be seen as a multi-dimension, covering behavioral and positional components, where positional aspect reflects customers' approach to business, while the behavioral dimension reveals a frequent and regular shopping, purchase quantity, size, range, availability, etc.

  18. How Customers Choose Hotels

    Directory of Open Access Journals (Sweden)

    Hera Oktadiana

    2011-05-01

    Full Text Available In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers through stages before deciding to purchase. Begin with the awareness about the needs, customers then find information about the product or service that could be used to solve the problems. After having the information, customers select the best product and service before deciding to purchase. After purchasing, the last stage is evaluation of product and service, whether it is satisfying or not.

  19. A study on reliability of power customer in distribution network

    Science.gov (United States)

    Liu, Liyuan; Ouyang, Sen; Chen, Danling; Ma, Shaohua; Wang, Xin

    2017-05-01

    The existing power supply reliability index system is oriented to power system without considering actual electricity availability in customer side. In addition, it is unable to reflect outage or customer’s equipment shutdown caused by instantaneous interruption and power quality problem. This paper thus makes a systematic study on reliability of power customer. By comparing with power supply reliability, reliability of power customer is defined and extracted its evaluation requirements. An indexes system, consisting of seven customer indexes and two contrast indexes, are designed to describe reliability of power customer from continuity and availability. In order to comprehensively and quantitatively evaluate reliability of power customer in distribution networks, reliability evaluation method is proposed based on improved entropy method and the punishment weighting principle. Practical application has proved that reliability index system and evaluation method for power customer is reasonable and effective.

  20. Informatics requirements for a restructured competitive electric power industry

    Energy Technology Data Exchange (ETDEWEB)

    Pickle, S.; Marnay, C.; Olken, F. [eds.

    1996-08-01

    The electric power industry in the United States is undergoing a slow but nonetheless dramatic transformation. It is a transformation driven by technology, economics, and politics; one that will move the industry from its traditional mode of centralized system operations and regulated rates guaranteeing long-run cost recovery, to decentralized investment and operational decisionmaking and to customer access to true spot market prices. This transformation will revolutionize the technical, procedural, and informational requirements of the industry. A major milestone in this process occurred on December 20, 1995, when the California Public Utilities Commission (CPUC) approved its long-awaited electric utility industry restructuring decision. The decision directed the three major California investor-owned utilities to reorganize themselves by the beginning of 1998 into a supply pool, at the same time selling up to a half of their thermal generating plants. Generation will be bid into this pool and will be dispatched by an independent system operator. The dispatch could potentially involve bidders not only from California but from throughout western North America and include every conceivable generating technology and scale of operation. At the same time, large customers and aggregated customer groups will be able to contract independently for their supply and the utilities will be required to offer a real-time pricing tariff based on the pool price to all their customers, including residential. In related proceedings concerning competitive wholesale power markets, the Federal Energy Regulatory Commission (FERC) has recognized that real-time information flows between buyers and sellers are essential to efficient equitable market operation. The purpose of this meeting was to hold discussions on the information technologies that will be needed in the new, deregulated electric power industry.

  1. Optimization for Customized Power Quality Service in Multibus Microgrids

    DEFF Research Database (Denmark)

    Meng, Lexuan; Guerrero, Josep M.

    2017-01-01

    Power quality requirements for different consumers and electric equipment are distinctive. Conventionally, common power quality standards are applied to the whole power grid inducing debate between technical commissions. Customized power quality standards for different consumers become a widely...

  2. Control strategies and cycling demands for Li-ion storage batteries in residential micro-cogeneration systems

    International Nuclear Information System (INIS)

    Darcovich, K.; Kenney, B.; MacNeil, D.D.; Armstrong, M.M.

    2015-01-01

    Highlights: • Canadian home energy system modeled with PV, ICE CHP, battery and power grid. • Battery function is modeled on fundamental electrochemical principles. • Techno-economics of control strategies assessed. • Impact of control strategies battery cycles is developed for wear analysis. • Non-monotonic nature of battery cycles with transient renewables is discussed. - Abstract: Energy storage units have become important components in residential micro-cogeneration (MCG) systems. As MCG systems are often connected to single residences or buildings in a wide variety of settings, they are frequently unique and highly customized. Lithium-ion batteries have recently gained some profile as energy storage units of choice, because of their good capacity, high efficiency, robustness and ability to meet the demands of typical residential electrical loads. In the present work, modeled scenarios are explored which examine the performance of a MCG system with an internal combustion engine, photovoltaic input and a Li-ion storage battery. An electricity demand profile from new data collected in Ottawa, Canada is used to provide a full year energy use context for the analyses. The demands placed on the battery are examined to assess the suitability of the battery size and performance, as well as control related functionalities which reveal significantly varying battery use, and led to a quantitative expression for equivalent cycles. The energy use simulations are derived from electrochemical fundamentals adapted for a larger battery pack. Simulation output provides the basis for techno-economic commentary on how to assess large-scale Li-ion batteries for effective electrical storage purposes in MCG systems, and the impact of the nature of the control strategy on the battery service life

  3. Comparison of electricity prices in major North American cities : rates effective May 1, 2001

    International Nuclear Information System (INIS)

    2002-01-01

    This report presents the major findings of a comparative evaluation of electricity prices in major North American cities, by customer category, based on rates in effect on May 1, 2001. Besides Hydro-Quebec, the comparison includes 21 utilities, of which 11 serve the major cities across Canada and 10 utilities located in 10 American states. Hydro-Quebec is one of the largest electric utilities in North America with one of the most extensive systems. Of the 190 billion kilowatt-hours delivered annually, 37 billion are exported to neighbouring provinces in Canada and to the United States. 93 per cent of the generating facilities are hydroelectric. The report covers consumption levels, taxes, optional programs, location, time-of-use rates, exchange rates, and other factors that affect electricity prices such as fuel adjustment clauses for utilities that produce electricity in thermal power plants. It was noted that Hydro-Quebec has frozen its rates until April 2002, keeping them at the same level as those set on May 1, 1998. The report showed that Hydro-Quebec has maintained a competitive position at a level similar to or better than previous years. Three of the 11 Canadian utilities implemented rate increases between May 1, 2000 and May 1, 2001, and 2 utilities reduced their rates. Two utilities modified their rate structure following deregulation. During the same time period, 3 of the 10 utilities in the United States increased their rates, and one reduced them. The rates in the United States varied regardless of increases or freezes because many utilities had incorporated adjustment clauses. Quebec residential consumers enjoy the second lowest rates in North America. Only Winnipeg ranked higher. Hydro-Quebec has also remained competitive when it comes to small, medium and large power customers. It ranked fifth for small power customers, third for medium power customers, and third for large power customers. tabs., figs., appendices

  4. Emergency lighting for industrial, commercial and residential premises

    CERN Document Server

    Lyons, X

    2013-01-01

    Emergency Lighting: For Industrial, Commercial and Residential Premises concerns itself with the provision of emergency lighting to facilitate exit routes for people in industrial, commercial, and residential areas. The book covers important topics such as the objectives of emergency lighting systems; the identification of safe routes under low lighting in different areas; and related devices such as luminaires, emergency signs, and way-guidance. Also discussed are the applications of emergency lighting; factors to consider in the design of emergency lighting; electrical installations; and tes

  5. Green marketing in the Massachusetts electric company retail competition pilot program

    Energy Technology Data Exchange (ETDEWEB)

    Rothstein, S.M.; Fang, J.M.

    1997-10-01

    With electric industry restructuring initiatives being introduced on the state and federal levels, retail access pilot programs serve an important function for examining competitive market issues, as well as marketing strategies and customer reactions to different power supply options. The experience gained through these pilots provides important insights into future power market operations, including the market for green power. The Massachusetts Electric Company`s (MECo`s) Choice: New England pilot for residential and small-business customers was a voluntary program developed primarily to test the billing and metering logistics that distribution companies will need in the competitive market. The pilot also offered a preview of program implementation and marketing under customer choice. It was the first retail competition pilot to explicitly include green power options in program design. The MECo pilot`s energy suppliers were selected through the issuance of a request for proposals (RFP). Respondents were asked to submit bids in one or more of three energy supply categories-price, green, and other options. These options were developed by the pilot administrator through internal meetings, discussions with state officials and other stakeholders, and a review of information from other similar pilots. For the green option, the pilot administrator did not establish a green standard. Instead, suppliers were allowed to submit offers that promoted environmental stewardship. Customer response to the different green options are reported. The pilot results clearly demonstrate that, in a competitive situation, there is interest in a variety of energy supply options, including green options. 2 tabs.

  6. Custom sample environments at the ALBA XPEEM

    Energy Technology Data Exchange (ETDEWEB)

    Foerster, Michael, E-mail: mfoerster@cells.es; Prat, Jordi; Massana, Valenti; Gonzalez, Nahikari; Fontsere, Abel; Molas, Bernat; Matilla, Oscar; Pellegrin, Eric; Aballe, Lucia

    2016-12-15

    A variety of custom-built sample holders offer users a wide range of non-standard measurements at the ALBA synchrotron PhotoEmission Electron Microscope (PEEM) experimental station. Some of the salient features are: an ultrahigh vacuum (UHV) suitcase compatible with many offline deposition and characterization systems, built-in electromagnets for uni- or biaxial in-plane (IP) and out-of-plane (OOP) fields, as well as the combination of magnetic fields with electric fields or current injection. Electronics providing a synchronized sinusoidal signal for sample excitation enable time-resolved measurements at the 500 MHz storage ring RF frequency. - Highlights: • Custom sample environment for XPEEM at ALBA. • Sample holders with electromagnets, in-plane dipole, in-plane quadruple and out-of-plane. • Sample holders with printed circuit boards for electric contacts including electromagnets. • UHV suitcase adapter. • Synchronized 500 MHz electrical excitation for time resolved measurements.

  7. Custom sample environments at the ALBA XPEEM

    International Nuclear Information System (INIS)

    Foerster, Michael; Prat, Jordi; Massana, Valenti; Gonzalez, Nahikari; Fontsere, Abel; Molas, Bernat; Matilla, Oscar; Pellegrin, Eric; Aballe, Lucia

    2016-01-01

    A variety of custom-built sample holders offer users a wide range of non-standard measurements at the ALBA synchrotron PhotoEmission Electron Microscope (PEEM) experimental station. Some of the salient features are: an ultrahigh vacuum (UHV) suitcase compatible with many offline deposition and characterization systems, built-in electromagnets for uni- or biaxial in-plane (IP) and out-of-plane (OOP) fields, as well as the combination of magnetic fields with electric fields or current injection. Electronics providing a synchronized sinusoidal signal for sample excitation enable time-resolved measurements at the 500 MHz storage ring RF frequency. - Highlights: • Custom sample environment for XPEEM at ALBA. • Sample holders with electromagnets, in-plane dipole, in-plane quadruple and out-of-plane. • Sample holders with printed circuit boards for electric contacts including electromagnets. • UHV suitcase adapter. • Synchronized 500 MHz electrical excitation for time resolved measurements.

  8. Towards quantitative evaluation of privacy protection schemes for electricity usage data sharing

    Directory of Open Access Journals (Sweden)

    Daisuke Mashima

    2018-03-01

    Full Text Available Thanks to the roll-out of smart meters, availability of fine-grained electricity usage data has rapidly grown. Such data has enabled utility companies to perform robust and efficient grid operations. However, at the same time, privacy concerns associated with sharing and disclosure of such data have been raised. In this paper, we first demonstrate the feasibility of estimating privacy-sensitive household attributes based solely on the energy usage data of residential customers. We then discuss a framework to measure privacy gain and evaluate the effectiveness of customer-centric privacy-protection schemes, namely redaction of data irrelevant to services and addition of bounded artificial noise. Keywords: Privacy, Smart meter data, Quantitative evaluation

  9. The Impact of Customer Relationship Management to Customer Loyalty Through Customer Satisfaction in Cabal Dining Manado

    OpenAIRE

    Pandowo, Merinda; Pangemanan, Sifrid S.; Wattilete, Randy

    2013-01-01

    Customer relationship management is the one influencing customer loyalty, but to get customer loyalty we should know how to make customer satisfaction. This research is purposed to analyze the impact of customer relationship management to customer loyalty through customer satisfaction in Cabal Dining Manado. This research used the Path analysis as the method of this research. Population in this research is mainly in this research is people in Manado. The sample of this research is 100 respond...

  10. PENGARUH CUSTOMER ORIENTATION DAN COMPETITIVE ORIENTATION TERHADAP CUSTOMER SATISFACTION MELALUI SALESPERSON CUSTOMER ORIENTATION

    OpenAIRE

    Adiyanto, Yoga; Sunaryo, Deni

    2017-01-01

    The empirical investigation examines the influence of customer orientation and competitive orientation to customer satisfaction mediating with salesperson customer orientation in Smart Telecom company.The objective of this research was investigated the influence of customer orientation and competitive orientation to customer satisfaction mediating with salesperson customer orientation in Smart Telecom company.The design of this research using hypotheses testing in the influence of customer or...

  11. Utilities Power Change: Engaging Commercial Customers in Workplace Charging

    Energy Technology Data Exchange (ETDEWEB)

    Lommele, S. [National Renewable Energy Lab. (NREL), Golden, CO (United States); Dafoe, W. [National Renewable Energy Lab. (NREL), Golden, CO (United States)

    2016-05-31

    Using electricity to power vehicles can help advance energy security and reduce emissions, and also presents a new market opportunity for utilities looking to diversify and offer an added benefit to commercial customers. By providing plug-in electric vehicle (PEV) charging stations for their employees, commercial customers can help attract and retain a cutting-edge workforce. These employers also signal a commitment to sustainability and demonstrate progressive leadership and a willingness to adopt advanced technology.

  12. Modeling of customer adoption of distributed generation in Japan

    International Nuclear Information System (INIS)

    Asano, Hiroshi; Nishio, Ken-ichiro; Imanaka, Takeo; Imamura, Ei-ichi

    2005-01-01

    This paper presents the modeling of customer adoption of distributed generation (DG) in industrial and residential sectors in Japan. We classified the DG market into an existing industrial DG market that is based on conventional prime movers (steam turbines, diesel engines, gas turbines, and gas engines) and a new residential DG market that is based on micro gas engines and fuel cell technology. Customers adopt self-generation considering the different prime movers and thermally activated equipment, fuel choice, growth of industrial output, and energy demand. The trend of the installed capacity of each prime mover shows different diffusion patterns. We conducted regression analysis of time-series data of self-generating facilities for the period from 1983 to 2001. We also modeled residential customer adoption of polymer electrolyte fuel cells and micro engine cogeneration systems (CGSs) until 2020. The feature of this model is the dynamic choice of multiple technologies such as gas CGSs and heat-pump water heaters. Sensitivity analysis of energy efficiency and the initial cost of energy systems for technology diffusion reveal alternative penetration paths and impacts on energy consumption and CO2 emission. (Author)

  13. Reinventing the utility one customer at a time

    International Nuclear Information System (INIS)

    Laflamme, P.

    1997-01-01

    The transformation of the electric power industry in North America and the new market opportunities it represents, were discussed. It was suggested that if the dismantlement of the U.S. Bell telephone system is any indication, the electric utility industry could expect an increase of more than 200 per cent in sales of electric services in the next decade. It was suggested that providing satisfaction to the customer by creating value for customers either from addressing existing offerings, or through identifying new opportunities and unserved needs, was to be the passport to success in the highly competitive electricity market of tomorrow. 16 refs., 5 figs

  14. Residential Solar Power and the Physics Teacher

    Science.gov (United States)

    Carpenter, David

    2007-10-01

    The roof of my house sports one of the largest residential photovoltaic arrays in Ohio. It produces all of the electricity for my house and family of four. With state and federal incentives, it cost less to install than the price of a new car. It will pay for itself within the warrantee period. A picture of my house with solar panels is the background on my classroom computer. I am the physics teacher at Hayes High School in Delaware, Ohio. I don't need a formal curriculum. Sooner or later my students start asking questions. They even ask the exact same questions that adults do. The inverter for my PV system sends performance data to my computer. I post this on my website, which takes it into my classroom. This sparks conversation on a whole variety of topics, from sun angles to energy, electricity, technology and climate studies.

  15. RFM customer profitability analysis

    Directory of Open Access Journals (Sweden)

    Marinković Veljko

    2008-01-01

    Full Text Available Measuring the customer profitability is a very important activity for each and every modern marketing oriented firm. By identifying profitable customer segments, the efficiency and the effectiveness of the marketing strategies can be significantly improved. One of the best-known methods for identifying the most valuable customers is the RFM method. The application of this method is particularly important in the decision-making process related to justification of the application of the various direct marketing strategies, and especially when the introduction of the new product into the market is the key issue.

  16. Customs control of goods

    Directory of Open Access Journals (Sweden)

    Mentor Gashi

    2015-11-01

    Full Text Available Customs control, is regulated by law in different countries. Different countries define through the law, the control of goods.. Main purpose of this paper is to analyze two types of customs controls, and their effect in reducing avoidance of duty or tax evasion which may be caused by the import of goods of certain companies. For this reason we researched which model is implemented in developing countries and what results were reached through questionnaires. In this sense the next research question, consists in defining the moment of customs control pre or post-clearance control of goods.

  17. Customer Communication Document

    Science.gov (United States)

    2009-01-01

    This procedure communicates to the Customers of the Automation, Robotics and Simulation Division (AR&SD) Dynamics Systems Test Branch (DSTB) how to obtain services of the Six-Degrees-Of-Freedom Dynamic Test System (SDTS). The scope includes the major communication documents between the SDTS and its Customer. It established the initial communication and contact points as well as provides the initial documentation in electronic media for the customer. Contact the SDTS Manager (SM) for the names of numbers of the current contact points.

  18. Micro-CHP systems for residential applications

    International Nuclear Information System (INIS)

    Paepe, Michel de; D'Herdt, Peter; Mertens, David

    2006-01-01

    Micro-CHP systems are now emerging on the market. In this paper, a thorough analysis is made of the operational parameters of 3 types of micro-CHP systems for residential use. Two types of houses (detached and terraced) are compared with a two storey apartment. For each building type, the energy demands for electricity and heat are dynamically determined. Using these load profiles, several CHP systems are designed for each building type. Data were obtained for two commercially available gas engines, two Stirling engines and a fuel cell. Using a dynamic simulation, including start up times, these five system types are compared to the separate energy system of a natural gas boiler and buying electricity from the grid. All CHP systems, if well sized, result in a reduction of primary energy use, though different technologies have very different impacts. Gas engines seem to have the best performance. The economic analysis shows that fuel cells are still too expensive and that even the gas engines only have a small internal rate of return (<5%), and this only occurs in favourable economic circumstances. It can, therefore, be concluded that although the different technologies are technically mature, installation costs should at least be reduced by 50% before CHP systems become interesting for residential use. Condensing gas boilers, now very popular in new homes, prove to be economically more interesting and also have a modest effect on primary energy consumption

  19. Thermal Profiling of Residential Energy Use

    Energy Technology Data Exchange (ETDEWEB)

    Albert, A; Rajagopal, R

    2015-03-01

    This work describes a methodology for informing targeted demand-response (DR) and marketing programs that focus on the temperature-sensitive part of residential electricity demand. Our methodology uses data that is becoming readily available at utility companies-hourly energy consumption readings collected from "smart" electricity meters, as well as hourly temperature readings. To decompose individual consumption into a thermal-sensitive part and a base load (non-thermally-sensitive), we propose a model of temperature response that is based on thermal regimes, i.e., unobserved decisions of consumers to use their heating or cooling appliances. We use this model to extract useful benchmarks that compose thermal profiles of individual users, i.e., terse characterizations of the statistics of these users' temperature-sensitive consumption. We present example profiles generated using our model on real consumers, and show its performance on a large sample of residential users. This knowledge may, in turn, inform the DR program by allowing scarce operational and marketing budgets to be spent on the right users-those whose influencing will yield highest energy reductions-at the right time. We show that such segmentation and targeting of users may offer savings exceeding 100% of a random strategy.

  20. Sector-specific issues and reporting methodologies supporting the General Guidelines for the voluntary reporting of greenhouse gases under Section 1605(b) of the Energy Policy Act of 1992. Volume 1: Part 1, Electricity supply sector; Part 2, Residential and commercial buildings sector; Part 3, Industrial sector

    International Nuclear Information System (INIS)

    1994-10-01

    DOE encourages you to report your achievements in reducing greenhouse gas emissions and sequestering carbon under this program. Global climate change is increasingly being recognized as a threat that individuals and organizations can take action against. If you are among those taking action, reporting your projects may lead to recognition for you, motivation for others, and synergistic learning for the global community. This report discusses the reporting process for the voluntary detailed guidance in the sectoral supporting documents for electricity supply, residential and commercial buildings, industry, transportation, forestry, and agriculture. You may have reportable projects in several sectors; you may report them separately or capture and report the total effects on an entity-wide report

  1. Customer Loyalty Research : Can customer loyalty programs really build loyalty?

    OpenAIRE

    Romppanen, Maiju; Kellgren, Cecilia; Moradi, Ladan

    2007-01-01

    Background: During the last decades the efforts to foster customer relationships have become important due to increased competition in the consumer markets. One of the most popular strategies have been to introduce customer loyalty programs which are believed to enhance the customer loyalty. The popularity of the customer loyalty programs is based on the beliefs that loyal customers are lucrative and these programs would bond the customers to the company. More recently however, the discussion...

  2. The influence of customer relationship management information on customer loyalty

    OpenAIRE

    Ignatovič, Eva

    2006-01-01

    The purpose of this master thesis is to approve that customer relationship management (CRM) has influenced on customer loyalty. In order to achieve this purpose the work was divided into four main tasks: review of the relevant literature; analyze the influence of customer relationship management on customer loyalty and approve its importance for companies, research of the concrete business-to-business (B2B) Company CRM process and its customer loyalty, and the development of the customer rela...

  3. Residential cogeneration systems: review of the current technology

    International Nuclear Information System (INIS)

    Onovwiona, H.I.; Ugursal, V.I.

    2006-01-01

    There is a growing potential for the use of micro-cogeneration systems in the residential sector because they have the ability to produce both useful thermal energy and electricity from a single source of fuel such as oil or natural gas. In cogeneration systems, the efficiency of energy conversion increases to over 80% as compared to an average of 30-35% for conventional fossil fuel fired electricity generation systems. This increase in energy efficiency can result in lower costs and reduction in greenhouse gas emissions when compared to the conventional methods of generating heat and electricity separately. Cogeneration systems and equipment suitable for residential and small-scale commercial applications like hospitals, hotels or institutional buildings are available, and many new systems are under development. These products are used or aimed for meeting the electrical and thermal demands of a building for space and domestic hot water heating, and potentially, absorption cooling. The aim of this paper is to provide an up-to-date review of the various cogeneration technologies suitable for residential applications. The paper considers the various technologies available and under development for residential, i.e. single-family ( e ) and multi-family (10-30kW t ) applications, with focus on single-family applications. Technologies suitable for residential cogeneration systems include reciprocating internal combustion engine, micro-turbine, fuel cell, and reciprocating external combustion Stirling engine based cogeneration systems. The paper discusses the state of development and the performance, environmental benefits, and costs of these technologies. (author)

  4. The optimization model for multi-type customers assisting wind power consumptive considering uncertainty and demand response based on robust stochastic theory

    International Nuclear Information System (INIS)

    Tan, Zhongfu; Ju, Liwei; Reed, Brent; Rao, Rao; Peng, Daoxin; Li, Huanhuan; Pan, Ge

    2015-01-01

    Highlights: • Our research focuses on demand response behaviors of multi-type customers. • A wind power simulation method is proposed based on the Brownian motion theory. • Demand response revenue functions are proposed for multi-type customers. • A robust stochastic optimization model is proposed for wind power consumptive. • Models are built to measure the impacts of demand response on wind power consumptive. - Abstract: In order to relieve the influence of wind power uncertainty on power system operation, demand response and robust stochastic theory are introduced to build a stochastic scheduling optimization model. Firstly, this paper presents a simulation method for wind power considering external environment based on Brownian motion theory. Secondly, price-based demand response and incentive-based demand response are introduced to build demand response model. Thirdly, the paper constructs the demand response revenue functions for electric vehicle customers, business customers, industry customers and residential customers. Furthermore, robust stochastic optimization theory is introduced to build a wind power consumption stochastic optimization model. Finally, simulation analysis is taken in the IEEE 36 nodes 10 units system connected with 650 MW wind farms. The results show the robust stochastic optimization theory is better to overcome wind power uncertainty. Demand response can improve system wind power consumption capability. Besides, price-based demand response could transform customers’ load demand distribution, but its load curtailment capacity is not as obvious as incentive-based demand response. Since price-based demand response cannot transfer customer’s load demand as the same as incentive-based demand response, the comprehensive optimization effect will reach best when incentive-based demand response and price-based demand response are both introduced.

  5. Green electricity buyer's guide

    International Nuclear Information System (INIS)

    Kelly, B.; Klein, S.; Olivastri, B.

    2002-06-01

    The electricity produced in whole or in large part from renewable energy sources like wind, small hydro electricity and solar energy, is generally referred to as green electricity. The authors designed this buyer's guide to assist customers in their understanding of green electricity, as the customers can now choose their electricity supplier. The considerations and steps involved in the purchasse of green electricity are identified, and advice is provided on ways to maximize the benefits from the purchase of green electricity. In Alberta and Ontario, customers have access to a competitive electricity market. The emphasis when developing this guide was placed firmly on the large buyers, as they can have enormous positive influence on the new market for green electricity. The first chapter of the document provides general information on green electricity. In chapter two, the authors explore the opportunity for environmental leadership. Chapter three reviews the basics of green electricity, which provides the link to chapter four dealing with the creation of a policy. Purchasing green electricity is dealt with in Chapter five, and maximizing the benefits of green electricity are examined in Chapter Six. 24 refs., 3 tabs

  6. College residential sleep environment.

    Science.gov (United States)

    Sexton-Radek, Kathy; Hartley, Andrew

    2013-12-01

    College students regularly report increased sleep disturbances as well as concomitant reductions in performance (e.g., academic grades) upon entering college. Sleep hygiene refers to healthy sleep practices that are commonly used as first interventions in sleep disturbances. One widely used practice of this sort involves arranging the sleep environment to minimize disturbances from excessive noise and light at bedtime. Communal sleep situations such as those in college residence halls do not easily support this intervention. Following several focus groups, a questionnaire was designed to gather self-reported information on sleep disturbances in a college population. The present study used The Young Adult Sleep Environment Inventory (YASEI) and sleep logs to investigate the sleep environment of college students living in residential halls. A summary of responses indicated that noise and light are significant sleep disturbances in these environments. Recommendations are presented related to these findings.

  7. Encounters with immigrant customers

    DEFF Research Database (Denmark)

    Mygind, Anna; Espersen, Sacha; Nørgaard, Lotte Stig

    2013-01-01

    OBJECTIVES: To explore the challenges that Danish community pharmacy staff encounter when serving non-Western immigrant customers. Special attention was paid to similarities and differences between the perceptions of pharmacists and pharmacy assistants. METHODS: A questionnaire was distributed...... to one pharmacist and one pharmacy assistant employed at each of the 55 community pharmacies located in the five local councils in Denmark with the highest number of immigrant inhabitants. KEY FINDINGS: The total response rate was 76% (84/110). Most respondents found that the needs of immigrant customers...... were not sufficiently assessed at the counter (n = 55, 65%), and that their latest encounter with an immigrant customer was less satisfactory than a similar encounter with an ethnic Danish customer (n = 48, 57%) (significantly more pharmacists than assistants: odds ratio, OR, 3.19; 95% confidence...

  8. Bank Customers Management System

    Directory of Open Access Journals (Sweden)

    Ebubeogu Amarachukwu Felix

    2015-08-01

    Full Text Available ABSTRACT The purpose of this project is in partial fulfilment of the requirements of Bachelor of Science Hon in Information Technology. The Design and development of this Bank customers Management system provides a more secured approach in managing bank customers information which strengthens the relationships between banks and their customers by providing the right solutions that uses a multi-level security to improve customer satisfaction. The technology used in developing this project is ASP.NET and the programming language used to develop this project is C and the IDE used is Microsoft Visual Studio 2013 professional in designing the front end while the back end uses Microsoft SQL Server 2012.

  9. Arkitektur & Mass customization

    DEFF Research Database (Denmark)

    Ryborg Jørgensen, Thomas

    2007-01-01

    Publikationens ambition er at udrede og give indblik i produktindustriens seneste udvikling med forretnings- og produktionsstrategien Mass Customization, og dermed en indgang til de muligheder og problemer der knytter sig til implementering af disse eller tilsvarende strategier i byggebranchen, og...

  10. ASD Customer Satisfaction Survey

    Data.gov (United States)

    Department of Veterans Affairs — ASD implemented a customer satisfaction survey for our products and services. This feedback will provide a better understanding of how ASD products and services can...

  11. A customer service journey.

    Science.gov (United States)

    VanDecandelaere, Traci

    2012-01-01

    Converting security team members from simple rule enforcers to superior customer service providers required changes in leadership attitudes, rules, training, and other security traditions, but it has paid off in staff performance and recognition, according to the author.

  12. Hierarchical predictive control scheme for distributed energy storage integrated with residential demand and photovoltaic generation

    NARCIS (Netherlands)

    Lampropoulos, I.; Garoufalis, P.; van den Bosch, P.P.J.; Kling, W.L.

    2015-01-01

    A hierarchical control scheme is defined for the energy management of a battery energy storage system which is integrated in a low-voltage distribution grid with residential customers and photovoltaic installations. The scope is the economic optimisation of the integrated system by employing

  13. The customer has escaped.

    Science.gov (United States)

    Nunes, Paul F; Cespedes, Frank V

    2003-11-01

    Every company makes choices about the channels it will use to go to market. Traditionally, the decision to sell through a discount superstore or a pricey boutique, for instance, was guided by customer demographics. A company would identify a target segment of buyers and go with the channel that could deliver them. It was a fair assumption that certain customer types were held captive by certain channels--if not from cradle to grave, then at least from initial consideration to purchase. The problem, the authors say, is that today's customers have become unfettered. As their channel options have proliferated, they've come to recognize that different channels serve their needs better at different points in the buying process. The result is "value poaching." For example, certain channels hope to use higher margin sales to cover the cost of providing expensive high-touch services. Potential customers use these channels to do research, then leap to a cheaper channel when it's time to buy. Customers now hunt for bargains more aggressively; they've become more sophisticated about how companies market to them; and they are better equipped with information and technology to make advantageous decisions. What does this mean for your go-to-market strategy? The authors urge companies to make a fundamental shift in mind-set toward designing for buyer behaviors, not customer segments. A company should design pathways across channels to help its customers get what they need at each stage of the buying process--through one channel or another. Customers are not mindful of channel boundaries--and you shouldn't be either. Instead, they are mindful of the value of individual components in your channels--and you should be, too.

  14. Customer satisfaction and business excellence

    DEFF Research Database (Denmark)

    Kristensen, Kai; Martensen, Anne; Grønholdt, Lars

    The topic for this paper is the link between customer satisfaction and business performance, which makes it possible to use customer satisfaction measures as basis for creating business excellence. First, the paper presents microeconomic models for the relationship between customer satisfaction......, customer loyalty and performance, and optimal customer satisfaction is characterized which will help management choose the right quality parameters for improvement. Second, the paper describes empirical evidence that customer satisfaction measures, based on a modelling approach, have impact on economic...... performance....

  15. Customer Innovation Process Leadership

    DEFF Research Database (Denmark)

    Lindgren, Peter; Jørgensen, Jacob Høj; Goduscheit, René Chester

    2007-01-01

    Innovation leadership has traditionally been focused on leading the companies' product development fast, cost effectively and with an optimal performance driven by technological inventions or by customers´ needs. To improve the efficiency of the product development process focus has been on diffe......Innovation leadership has traditionally been focused on leading the companies' product development fast, cost effectively and with an optimal performance driven by technological inventions or by customers´ needs. To improve the efficiency of the product development process focus has been...... to handle shorter and faster product life cycles. Continuously changing customer needs are pushing companies' competence of continuous innovation to a maximum - but still this seems not to be enough to stay competitive on the global market and reach the goals of growth. This article therefore suggests...... another outlook to future innovation leadership - Customer Innovation Process Leadership - CIP-leadership. CIP-leadership moves the company's innovation process closer to the customer innovation process and discusses how companies can be involved and innovate in customers' future needs and lead...

  16. Customer satisfaction measurement

    Directory of Open Access Journals (Sweden)

    Maričić Branko R.

    2012-01-01

    Full Text Available Customer satisfaction is important in business management as a basis for long-term profitability of a single line of products and services and the company as a whole. Customer satisfaction in modern market conditions is characterized by a large number of alternatives that can satisfy the same need or desire of consumers, and are a prerequisite for the retention, loyalty, and positive verbal communication between companies and vendors on one hand and consumers on the other. Companies are investing more and more investment and management efforts in improving customer satisfaction. Improving customer satisfaction and its measurement involves the taking of appropriate marketing strategies and tactics, as well as corrective measures. This paper presents the well-known attempts to measure customers' satisfaction at the macro and micro level of marketing analysis. The index of consumer satisfaction is an important indicator of achieved quality and market performance of companies and can be measured on a micro and macro level. National customer satisfaction indexes are useful framework for analyzing the competitiveness of national economies, industries and individual companies and are used for a variety of other aspects of observation and analysis. Standardization of consumer satisfaction indexes in different countries allows comparability of the data, giving a new quality of analysis in the era of globalization and internationalization of business.

  17. Preventing customer defection and stimulating return of the lost customers

    Directory of Open Access Journals (Sweden)

    Senić Radoslav

    2013-01-01

    Full Text Available Customers represent company's most valuable asset. Company can assure its survival, further growth and development by retaining existing, attracting new and returning lost customers. Retaining existing, loyal customers is the most profitable business activity, attracting new ones is the most expensive, while returning lost and frequently forgotten customers is a type of business activity that still generates modest interest among researchers and practitioners. So far, marketing strategies have been mainly directed towards the first two categories of customers. The objective of this paper is dedicated to customer defection and returning lost customers. Paper discusses customer relationship life-cycle and the significance of managing customer return within it, types of customer defections, the process of managing return, as well as, the reasons that led to customer defection.

  18. Use of the NII to study impacts of new technologies and policies on supply and demand of electric power

    Energy Technology Data Exchange (ETDEWEB)

    Munro, J.K. Jr. [Oak Ridge National Lab., TN (United States). Instrumentation and Controls Div.

    1995-04-01

    This paper describes a proposal to use an implementation of client-server technology on the Internet for simulating a number of aspects of electric power production, distribution, and consumption within a wholly new regulatory, financing, operating, and control environment. This approach would use a large number of people to generate strategies and decisions, in a real-time context, needed to drive the simulation. A World Wide Web server would provide background information about the simulation for those who chose to participate as actors in one of supported roles. Roles would be based on activities associated with different business areas and would include utility manager, independent power producer (entrepreneur), electric power futures trader, electric power futures investor, electric power wheeler, industrial customer, commercial customer, and residential customer. The simulation program would run on a system of high-performance computers (parallel computer system) that communicate between each other on a high speed communications bus. These computers would also be the server systems for the client programs used by the actors. People who want to be actors would be required to register before being given a client program, as a way to have some control over the simulation results. Each role will have its corresponding client program with graphical user interface. Each client program will support a common view of the simulation results and a role specific view.

  19. Understanding the Processes of Customer Acquisition, Customer Retention and Customer Relationship Development

    OpenAIRE

    Alina Filip; Lelia Voinea

    2012-01-01

    Attracting new customers is an objective pursued by any organization, which in the actual competitive environment is almost inevitably facing with a phenomenon of customer migration. Therefore, lost customers must be replaced and this process involves specific activities of prospects identification, communication channels selection and choice of the adequate supply for targeting potential customers. Processes of customer retention and customer relationship development are a logical continuati...

  20. The impact of customer-specific marketing expenses on customer retention and customer profitability

    OpenAIRE

    Triest, Sander; Bun, Maurice; Raaij, Erik; Vernooij, Maarten

    2009-01-01

    textabstractWe study the effects of customer-specific marketing expenses on customer retention and customer profitability in a business-to-business setting. Using data from a company providing hygiene services, we look at the impact of a hitherto unstudied type of expense targeted at individual customer relationships: the offering of free equipment to customers. The data allow tracking the activities performed in more than 4,500 customer relationships over a period of 4 years. Retention rates...

  1. Customer Satisfaction in Internal Customer Service : Case: Abloy Oy Internal Customer Service

    OpenAIRE

    Turunen, Susanna

    2011-01-01

    ABSTRACT Turunen, Susanna Marita 2011. Customer Satisfaction in Internal Customer Service. Case: Abloy Oy Internal Customer Service. Master’s thesis. Kemi-Tornio University of Applied Sciences. Business and Culture. Pages 73. Appendix 1. This thesis discusses and studies service quality and customer satisfaction in internal customer service. The main objective is to find out what the service quality level in the internal customer service at Abloy Oy is and whether there exists a diffe...

  2. Residential Indoor Temperature Study

    Energy Technology Data Exchange (ETDEWEB)

    Booten, Chuck [National Renewable Energy Lab. (NREL), Golden, CO (United States); Robertson, Joseph [National Renewable Energy Lab. (NREL), Golden, CO (United States); Christensen, Dane [National Renewable Energy Lab. (NREL), Golden, CO (United States); Heaney, Mike [Arrow Electronics, Centennial, CO (United States); Brown, David [Univ. of Virginia, Charlottesville, VA (United States); Norton, Paul [Norton Energy Research and Development, Boulder, CO (United States); Smith, Chris [Ingersoll-Rand Corp., Dublin (Ireland)

    2017-04-07

    In this study, we are adding to the body of knowledge around answering the question: What are good assumptions for HVAC set points in U.S. homes? We collected and analyzed indoor temperature data from US homes using funding from the U.S. Department of Energy's Building America (BA) program, due to the program's reliance on accurate energy simulation of homes. Simulations are used to set Building America goals, predict the impact of new building techniques and technologies, inform research objectives, evaluate home performance, optimize efficiency packages to meet savings goals, customize savings approaches to specific climate zones, and myriad other uses.

  3. Marketer consolidated billing : realizing the value of customer relationships

    International Nuclear Information System (INIS)

    Schiratti, A.

    2001-01-01

    This presentation focused on timely issues regarding marketer consolidated billing (MCB). MCB allows energy marketers to directly bill customers for both gas and electric commodities and distribution services. MCB is mandated by the Ontario Energy Board (OEB) in the electricity sector through the Retail Settlements Task Force and is proposed by the OEB in the Gas Distributor Access Rule. The main topics discussed in this paper were the new relationship under MCB, benefits for customers and challenges for marketers. The major obstacles for a successful MCB model were also proposed. The new MCB approach strengthens the relationship between the marketer and the customer. The MCB will allow both electricity and natural gas customers to choose marketers who bill for both delivery and gas on one bill

  4. Customer complaints and recovery effectiveness : A customer base approach

    NARCIS (Netherlands)

    Knox, G.; van Oest, R.D.

    2014-01-01

    Although customer complaints are a well-studied aspect of business, no study has measured the impact of actual complaints and recoveries on subsequent customer purchasing. The authors develop a customer base model to investigate the effectiveness of recovery in preventing customer churn. They

  5. Estimation of European Union residential sector space cooling potential

    International Nuclear Information System (INIS)

    Jakubcionis, Mindaugas; Carlsson, Johan

    2017-01-01

    Data on European residential space cooling demands are scarce and often of poor quality. This can be concluded from a review of the Comprehensive Assessments on the energy efficiency potential in the heating and cooling sector performed by European Union Member States under Art. 14 of the Energy Efficiency Directive. This article estimates the potential space cooling demands in the residential sector of the EU and the resulting impact on electricity generation and supply systems using the United States as a proxy. A georeferenced approach was used to establish the potential residential space cooling demand in NUTS-3 regions of EU. The total potential space cooling demand of the EU was estimated to be 292 TW h for the residential sector in an average year. The additional electrical capacity needed was estimated to 79 GW. With proper energy system development strategies, e.g. matching capacity of solar PV with cooling demand, or introduction of district cooling, the stresses on electricity system from increasing cooling demand can be mitigated. The estimated potential of space cooling demand, identified in this paper for all EU Members States, could be used while preparing the next iteration of EU MS Comprehensive Assessments or other energy related studies. - Highlights: • An estimation of EU space cooling demand potential in residential sector is presented. • An estimate of space cooling demand potential is based on using USA data as a proxy. • Significant cooling demand increase can be expected. • Cooling demand increase would lead to increased stress in energy supply systems. • Proper policies and strategies might measurably decrease the impact on energy systems.

  6. Customer response on price incentives

    International Nuclear Information System (INIS)

    Naesje, Paal C.; Andersen, Thale K.; Saele, Hanne

    2005-01-01

    This paper analyses the relation between end-users energy attitudes and their corresponding energy behaviour. It presents empirical findings from analyses of the effects of two-way communication between consumers and power companies. Two-way communication has made available high quality data on energy consumption. In the build-up to the analysis in this paper the a number of aspects thought to influence energy consumption has been looked at; including standard of housing, number and age of residents, as well as socio-economic factors, behaviour and preferences. Here we choose to focus specifically on attitudes and behaviour. These aspects are controlled for price incentives. The combination of very tight peak power balance in the Nordic power system and few investments in extension of power networks has turned the focus towards manual or automatic demand-response which requires hourly metering for documentation. The data are two-fold: Hourly recordings of meter-data of electric consumption of 10,894 customers (nearly half of these had installed technology for remote load control) in two different network areas and survey-data from a questionnaire distributed to consumers that resulted in nearly 550 answers. During the winter 2003/2004 these customers were offered different price incentives. The analyses showed a net reduction in electricity consumption of 1,0 kWh/h at the most in peak load hours. The paper is based on two connected studies, 'End-user flexibility by efficient use of ICT' and 'Improving end-user knowledge for managing energy loads end consumption' conducted in Norway by the SINTEF group

  7. Heterogenous customer satisfaction index for evaluating university food service

    Science.gov (United States)

    Aziz, Nazrina; Zain, Zakiyah; Syarifi, Nadia Asyikin Mohammad; Klivon, Julia; Ap, Nurasiah Che; Zaki, Mahirah

    2017-11-01

    This paper aims to measure the performance of university food service based on students' perception. Two cafeterias were chosen for comparison: one located at student residential hall (Café 1) and another at the university administration centre (Café 2). By considering the components of importance and satisfaction, the Heterogeneous Customer Satisfaction Index-HCSI was computed to measure the performance of quality items in both cafeterias. Stratified sampling method was used to select 278 students and the DINESERVE instrument was used to assess customer perception on service quality. The findings show that the customer rate these two cafeterias as quite satisfied only, with the HCSI for Café 1 slightly higher than that for Café 2.

  8. Pengaruh Customer Perceived Value Terhadap Customer Satisfaction PT. Xyz

    OpenAIRE

    Sucahyo, Martinus Wilman

    2017-01-01

    Penelitian ini membahas tentang Customer Perceived Value terhadap Customer Satisfaction PT. XYZ. Dalam penelitian ini, Customer Perceived Value diukur melalui dimensi Core Product Value, Service Value dan Relationship Value. Masing-masing dimensi ini akan diuji pengaruhnya terhadap Customer Satisfaction, baik secara simultan maupun secara parsial, serta dimensi mana yang paling berpengaruh terhadap Customer Satisfaction. Sampel penelitian berjumlah 100 pelanggan PT. XYZ. Data penelitian diola...

  9. Customer relationship management: The evolving role of customer data

    OpenAIRE

    Saarijärvi, Hannu; Karjaluoto, Heikki; Kuusela, Hannu

    2013-01-01

    Purpose – Customer relationship management (CRM) developed a separate identity as a result of companies utilising customer data in managing customer relationships. In this evolution, CRM became a heavily company-oriented construct: customer data were used instrumentally to serve companies’ purposes. However, as companies increasingly shift attention from selling products to serving customers, traditional CRM activities, such as segmentation and cross-selling, may prove inappropriate owing to ...

  10. The Program Administrator Cost of Saved Energy for Utility Customer-Funded Energy Efficiency Programs

    Energy Technology Data Exchange (ETDEWEB)

    Billingsley, Megan A.; Hoffman, Ian M.; Stuart, Elizabeth; Schiller, Steven R.; Goldman, Charles A.; LaCommare, Kristina

    2014-03-19

    End-use energy efficiency is increasingly being relied upon as a resource for meeting electricity and natural gas utility system needs within the United States. There is a direct connection between the maturation of energy efficiency as a resource and the need for consistent, high-quality data and reporting of efficiency program costs and impacts. To support this effort, LBNL initiated the Cost of Saved Energy Project (CSE Project) and created a Demand-Side Management (DSM) Program Impacts Database to provide a resource for policy makers, regulators, and the efficiency industry as a whole. This study is the first technical report of the LBNL CSE Project and provides an overview of the project scope, approach, and initial findings, including: • Providing a proof of concept that the program-level cost and savings data can be collected, organized, and analyzed in a systematic fashion; • Presenting initial program, sector, and portfolio level results for the program administrator CSE for a recent time period (2009-2011); and • Encouraging state and regional entities to establish common reporting definitions and formats that would make the collection and comparison of CSE data more reliable. The LBNL DSM Program Impacts Database includes the program results reported to state regulators by more than 100 program administrators in 31 states, primarily for the years 2009–2011. In total, we have compiled cost and energy savings data on more than 1,700 programs over one or more program-years for a total of more than 4,000 program-years’ worth of data, providing a rich dataset for analyses. We use the information to report costs-per-unit of electricity and natural gas savings for utility customer-funded, end-use energy efficiency programs. The program administrator CSE values are presented at national, state, and regional levels by market sector (e.g., commercial, industrial, residential) and by program type (e.g., residential whole home programs, commercial new

  11. Consumer Preferences for Mass Customization

    NARCIS (Netherlands)

    B.G.C. Dellaert (Benedict); S. Stremersch (Stefan)

    2004-01-01

    textabstractIncreasingly, firms adopt mass customization, which allows consumers to customize products by self-selecting their most preferred composition of the product for a predefined set of modules. For example, PC vendors such as Dell allow customers to customize their PC by choosing the type of

  12. Emotional Satisfaction of Customer Contacts

    NARCIS (Netherlands)

    Güngör, Hüseyin

    2007-01-01

    For marketing and customer services researchers and professionals who are interested in customer contacts, customer satisfaction and loyalty issues. Contact centers are playing a pivotal role in customer services of the 21st century. Nevertheless, despite their growing importance and presence,

  13. Enhancing customer value

    International Nuclear Information System (INIS)

    Gabel, B.

    1996-01-01

    A discussion on how Westcoast Gas Services Inc., is striving to meet customer satisfaction was presented. A strategic business unit called storage, transportation and service is a customer-centered, energy service enterprise dedicated to providing value-added service. The company is placing emphasis on better coordination of sales and marketing activities, especially in areas of customer relationship management and product development. Deregulation was responsible for the changing marketplace. It resulted in increased competition, energy alliances and multi-fuel opportunities. Some of the ways Westcoast Gas Service plans to survive and prosper in this new world of competition were outlined. Among the ideas mentioned were consumer orientation, superior information about consumers and competitors, quick adaptation to changing market conditions, anticipation of consumer needs, and appropriate product development

  14. Modified custom tray.

    Science.gov (United States)

    Ortensi, L; Strocchi, M L

    2000-08-01

    The use of a custom tray is highly desirable for accurate impression making in situations with multiple abutments. This article describes a modified custom tray fabrication method using autopolymerizing acrylic resin. The custom tray is fabricated by intraoral relining with autopolymerizing resin that is polymerized extraorally. The final impression is obtained during the same session after tray polymerization at 100 degrees C for 5 minutes. Relined areas are refined by trimming excess resin with burs of a known diameter to create a 2-mm clearance for the elastomer. For areas with subgingival finish lines, only 0.5 mm of resin is removed to direct the elastomer into the gingival sulcus. The procedure is time-saving because it reduces the need for a retraction cord and minimizes inaccuracies that would necessitate another impression.

  15. Evaluation of advanced technologies for residential appliances and residential and commercial lighting

    Energy Technology Data Exchange (ETDEWEB)

    Turiel, I.; Atkinson, B.; Boghosian, S.; Chan, P.; Jennings, J.; Lutz, J.; McMahon, J.; Rosenquist, G.

    1995-01-01

    Section 127 of the Energy Policy Act requires that the Department of Energy (DOE) prepare a report to Congress on the potential for the development and commercialization of appliances that substantially exceed the present federal or state efficiency standards. Candidate high-efficiency appliances must meet several criteria including: the potential exists for substantial improvement (beyond the minimum established in law) of the appliance`s energy efficiency; electric, water, or gas utilities are prepared to support and promote the commercialization of such appliances; manufacturers are unlikely to undertake development and commercialization of such appliances on their own, or development and production would be substantially accelerated by support to manufacturers. This report describes options to improve the efficiency of residential appliances, including water heaters, clothes washers and dryers, refrigerator/freezers, dishwashers, space heating and cooling devices, as well as residential and commercial lighting products. Data from this report (particularly Appendix 1)were used to prepare the report to Congress mentioned previously. For the residential sector, national energy savings are calculated using the LBL Residential Energy Model. This model projects the number of households and appliance saturations over time. First, end-use consumption is calculated for a base case where models that only meet the standard replace existing models as these reach the end of their lifetime. Second, models with efficiencies equal to the technology under consideration replace existing models that reach the end of their lifetime. For the commercial sector, the COMMEND model was utilized to project national energy savings from new technologies. In this report, energy savings are shown for the period 1988 to 2015.

  16. Web Based Customized Design

    OpenAIRE

    Moi, Morten Benestad

    2013-01-01

    This thesis studies the methods needed to create a web based application to remotely customize a CAD model. This includes customizing a CAD model by using a graphical user interface to be able to remotely control the inputs to- and outputs from the model in NX, and to get the result sent back to the user. Using CAD systems such as NX requires intensive training, is often a slow process and gives a lot of room for errors. An intuitive, simple user interface will eliminate the need for CAD trai...

  17. Profiling the Mobile Customer

    DEFF Research Database (Denmark)

    Jessen, Pernille Wegener; King, Nancy J.

    2010-01-01

    Mobile customers are increasingly being tracked and profiled by behavioural advertisers to enhance delivery of personalized advertising. This type of profiling relies on automated processes that mine databases containing personally-identifying or anonymous consumer data, and it raises a host...... of significant concerns about privacy and data protection. This second article in a two part series on "Profiling the Mobile Customer" explores how to best protect consumers' privacy and personal data through available mechanisms that include industry self-regulation, privacy-enhancing technologies...

  18. Customer Markets and Price Sensitivity.

    OpenAIRE

    Nishimura, Kiyohiko G

    1989-01-01

    This paper investigates the behavior of prices in customer markets of the Phelps-Winter type under uncertainty. It is shown that the responsiveness of prices to short-run demand and cost changes depends crucially on whether the marginal customer is price risk averse or price risk loving. If he is price risk averse (loving), then the customer market price is less (more) flexible than the monopoly price. Competition makes the customer market price more rigid (flexible) if the marginal customer ...

  19. Emotional Satisfaction of Customer Contacts

    OpenAIRE

    Güngör, Hüseyin

    2007-01-01

    For marketing and customer services researchers and professionals who are interested in customer contacts, customer satisfaction and loyalty issues. Contact centers are playing a pivotal role in customer services of the 21st century. Nevertheless, despite their growing importance and presence, contact centers are increasingly becoming the center for customer frustration, and frequently associated with negative comments in the media. Therefore, this research explores the Emotional, Cognitive, ...

  20. Customer Delight dan Loyalitas Pelanggan

    OpenAIRE

    Sudarsi, Sri

    2008-01-01

    Customer satisfaction is a minimal requirement in a modern marketing concept. Managers who have the quality commitment will always no only satisfaction and also create customer delight. Customers who really obtain the delight will be loyal to specific brand. Loyalty is the indicator of customer performance which is always loyal to deal with the specific company. Thus the company can exist if it can give customer delight and win the competition in globalization era.