WorldWideScience

Sample records for quality management systems

  1. Quality management system

    Energy Technology Data Exchange (ETDEWEB)

    Lee, Mu Sung

    2009-08-15

    This book deals with ISO9001 quality management system which includes summary of this system such as classification of quality, principle of quality management, and definition, requirement and procedure of quality management system, introduction of ISO9001 system like model of ISO9001 quality management system, ISO certificate system, structure of ISO9001 standard, requirement of ISO9001 quality management system, process approach and documentation of system, propel cases of ISO9001 quality management system.

  2. Quality Management and Integrated Management System

    OpenAIRE

    2011-01-01

    Graduation theses is directed on the Management System and the characteristics of the company and its development since 2003. Theses is introduced on the Integrated Management System, which consists of the Quality Management System, the Environmental Management System and the Occupational Health and Safety Assessment Series. The theses is especially directed on the Occupational Health and Safety Assessment Series. Management System is analyzed and steps are recommended to improve these proces...

  3. Quality Management for School System

    OpenAIRE

    2006-01-01

    This paper presents the two most important factors that influence the development of quality management in education: the globalization and the sustainable development. The four well known quality management principles (Deming) can be adapted and implemented in the education system case, too.

  4. Quality management systems in radiology

    Directory of Open Access Journals (Sweden)

    Geoffrey K. Korir

    2013-08-01

    Full Text Available Background: The use of X-ray imaging is ever increasing in proportion to the need for radiological services and technological capabilities. Quality management that includes patient radiation dose monitoring is fundamental to safety and quality improvement of radiological services.Objective: To assess the level of quality management systems in X-ray medical facilities in Kenya.Methods: Quality management inspection, quality control performance tests and patient radiation exposure were assessed in 54 representative X-ray medical facilities. Additionally, a survey of X-ray examination frequency was conducted in 140 hospitals across the country.Results: The overall findings placed the country’s X-ray imaging quality management systems at 61±3% out of a possible 100%. The most and the least quality assurance performance indicators were general radiography X-ray equipment quality control tests at 88±4%, and the interventional cardiology adult examinations below diagnostic reference level at 25±1%, respectively.Conclusions: The study used a systematic evidence-based approach for the assessment of national quality management systems in radiological practice in clinical application, technical conduct of the procedure, image quality criteria, and patient characteristics as part of the quality management programme.

  5. ISO 9001 quality management systems

    CERN Document Server

    Natarajan, Dhanasekharan

    2017-01-01

    This book explains the requirements of ISO 9001 for establishing quality management system (QMS) for an organization. The requirements are illustrated with examples from industries for understanding the requirements and preparing the documents of QMS with high clarity. Methods of integrating ISO 9001 requirements with enterprise resource planning (ERP) software are presented. The software integrated approach enables process owners to focus on their core tasks of achieving the planned outputs of processes and the software generates quality records automatically.

  6. The Data Quality Management System

    Energy Technology Data Exchange (ETDEWEB)

    Augustyn, J.R.; Nelson, E. [Augustyn + Co. Consulting Engineers, Albany, CA (United States); Maxwell, E. [National Renewable Energy Lab., Golden, CO (United States)

    1995-11-01

    The Data Quality Management System (DQMS) is software which provides a systematic and comprehensive means to assess and control the quality of time sequence data collected in measurement and monitoring programs. It was designed to support single and multi-site solar resource measurement and energy and environmental monitoring projects, where end-use data quality is a strong concern, and growth and changes in the monitoring network must be accommodated. DQMS also provides features to assist the network operator in day to day management of monitoring network operation. DQMS was initially developed internally at Augustyn + Company as the Data Verification System by Augustyn and Nelson (1993), and later enhanced under contract to the US National Renewable Energy Laboratory (NREL) for use in several internal research and development programs.

  7. The Data Quality Management System

    Energy Technology Data Exchange (ETDEWEB)

    Augustyn, J.R.; Nelson, R.J. [Augustyn + Co. Consulting Engineers, Albany, CA (United States); Maxwell, E. [National Renewable Energy Lab., Golden, CO (United States)

    1995-10-01

    The Data Quality Management System (DQMS) is software which provides a systematic and comprehensive means to assess and control the quality of time sequence data collected in measurement and monitoring programs. It was designed to support single and multi-site solar resource measurement and energy and environmental monitoring projects, where end-use data quality is a strong concern, and growth and changes in the monitoring network must be accommodated. It contains features for importing, exporting, testing, modifying, archiving, summarizing, and condensing collected data. It assigns and manages a two component data quality flag associated with each data value, and maintains complete traceability of all changes made to data values after initial collection. DQMS also provides features to assist the network operator in day to day management of monitoring network operation. DQMS was initially developed internally at Augustyn + Company as the Data Verification System by Augustyn and Nelson (1993), and later enhanced under contract to the US National Renewable Energy Laboratory (NREL) for use in several internal research and development programs.

  8. ISO 9000 Quality Management System

    Science.gov (United States)

    Hadjicostas, Evsevios

    The ISO 9000 series describes a quality management system applicable to any organization. In this chapter we present the requirements of the standard in a way that is as close as possible to the needs of analytical laboratories. The sequence of the requirements follows that in the ISO 9001:2008 standard. In addition, the guidelines for performance improvement set out in the ISO 9004 are reviewed. Both standards should be used as a reference as well as the basis for further elaboration.

  9. QUALITY MANAGEMENT IN BANKING SYSTEM

    OpenAIRE

    2009-01-01

    Quality management banking perspective is extremely interesting, from the point of view of the activities specific, and of the permanent area competition improvement. Banks being aware of the quality problems also lead to the appearance and requirement of

  10. Water quality management system; Suishitsu kanri system

    Energy Technology Data Exchange (ETDEWEB)

    Tsugura, H.; Hanawa, T.; Hatano, K.; Fujiu, M. [Meidensha Corp., Tokyo (Japan)

    1997-12-19

    Water quality management system designed in consideration of compliance with the environmental ISO is outlined. The water quality management system is positioned at the center, connected to water quality monitors that are deployed at various parts of the water supply facility, and performs the real-time display of information about water quality and the operating status of the water quality monitors for every one of the monitoring locations. The communication software run on this system supports 30 water quality monitors and performs uninterrupted surveillance using dedicated lines. It can also use public lines for periodic surveillance. Errors in communication if any are remedied automatically. A pipeline diagnosing/estimating function is provided, which utilizes water quality signals from received water quality monitors for estimating the degree of corrosion of pipelines in the pipeline network. Another function is provided of estimating water quality distribution throughout the pipeline network, which determines the residual chlorine concentration, conductivity, pH level, water temperature, etc., for every node in the pipeline network. A third function estimates water quality indexes, evaluating the trihalomethane forming power through measuring the amounts of low-concentration organic matters and utilizing signals from low-concentration UV meters in the water purification process. 3 refs., 7 figs.

  11. QUALITY MANAGEMENT IN BANKING SYSTEM

    Directory of Open Access Journals (Sweden)

    Micuda Ion Dan

    2009-05-01

    Full Text Available Quality management banking perspective is extremely interesting, from the point of view of the activities specific, and of the permanent area competition improvement. Banks being aware of the quality problems also lead to the appearance and requirement of

  12. DESIGN OF INFORMATION SYSTEM FOR QUALITY MANAGEMENT

    OpenAIRE

    2002-01-01

    A quality management recently has been the concepts that using a great mass of information flow. The unique function of information in quality management has become the driver of this study. There is a need of building the model for quality management information system before designing the information system. This paper will show two points that important for the information system. The points, database model and expert system, will be explained as the part of the information system for qual...

  13. Quality management system at K-Lab

    Energy Technology Data Exchange (ETDEWEB)

    Bosio, J. (K-Lab (NO))

    1990-01-01

    This report describes how a Quality Management System has been organised at Kaarstoe metering and technology laboratory (K-Lab). Implementation of new technologies will become easier to carry through if they have been developed within a Quality Management System according to existing international standards. K-Lab has applied for accreditation to the Norwegian Calibration Service which among other requirements requests a proper Quality Management System. 2 refs., 4 figs.

  14. Procedure Design to Fulfill Quality Management System

    Institute of Scientific and Technical Information of China (English)

    2002-01-01

    With the application of the principle of PDCA, and dr awing on the experience of the process methods of the ISO9000 and the system met hods of management, the author analyses the basic requirement to fulfill quality management system in enterprises. Then the author inquires into the procedure t o establish the efficiency quality management system. Finally four stages (plan, do, check, action) and eight steps (decision, plan, analyze, design, do, check, improve, fulfill) are put forward to fulfill qualit...

  15. BETWEEN BALANCED SCORECARD AND QUALITY MANAGEMENT SYSTEM

    Directory of Open Access Journals (Sweden)

    Jelena Jovanović

    2008-09-01

    Full Text Available The aim of this research is to analyze parallel implementation of BSC as a strategic management system and quality management system by the principals of ISO 9000 certification. We will analyze advantages and disadvantages of the models. Further more, the research will analyze cumulative advantages of the two systems implementation. The research will present possibilities for BSC implementation in QMS environment, underlining the processes. We will put the accent on improvement of firm's effectiveness by Strategic Management System (BSC and Quality Management System's implementation.

  16. [Essential guidelines for Quality Management System].

    Science.gov (United States)

    Daunizeau, A

    2013-06-01

    The guidelines describe the essential parts of the quality management system to fulfil the requirements of the standard EN ISO 15 189. It includes mainly the organisation, the definition of responsibilities, training of personnel, the document control, the quality control, identification and control of nonconformities, corrective actions, preventive actions and evaluation, as audits and the management review.

  17. QUALITY POLICY IN THE INTELLIGENT QUALITY MANAGEMENT SYSTEM

    Directory of Open Access Journals (Sweden)

    Michał MOLENDA

    2015-10-01

    Full Text Available The article describes the problems of one of the key elements of a quality management system which is the quality policy (QP. The quality policy is an element that determines how the quality management is managed in the organization. The phrase, present documents and the implementation of quality policy is the responsibility of top-level managers, resulting directly from the ISO 9000 standards. In the first part of the article the essence and the importance of quality policy for effective quality management is described. In the second part of the article there is a thorough description of a specially developed procedure for the establishment, implementation and monitoring of quality policy. The following procedure is based on years of experience of the author supported by the results of research, which aim was to create practices in the implementation and monitoring of quality policy in several business organizations. The approach presented in this article procedure is designed to assist managers in the development, implementation and monitoring of policy quality. The approach described as proper to the issue of the quality policy management staff will help in creating intelligent quality management system (IQMS. System, which will focus on permanent improvement based on the knowledge generated in the process of monitoring the implementation of quality policy.

  18. Improving Data Quality for Pavement Management System

    OpenAIRE

    2015-01-01

    The Metropolitan Transportation Commission (MTC) has developed a pavement management StreetSaver program with more than 400 users in the United States. MTC uses the program to evaluate street and road condition and perform maintenance needs assessments for the 109 cities and counties in the San Francisco Bay Area. Quality pavement condition survey data is a critical component of a pavement management system. MTC has augmented a new quality acceptance (QA) program as part of its Quality Data M...

  19. Development of accounting quality management system

    Directory of Open Access Journals (Sweden)

    Plakhtii T.F.

    2017-08-01

    Full Text Available Accounting organization as one of the types of practical activities at the enterprise involves organization of the process of implementation of various kinds of accounting procedures to ensure meeting needs of the users of accounting information. Therefore, to improve its quality an owner should use tools, methods and procedures that enable to improve the quality of implementation of accounting methods and technology. The necessity of using a quality management system for the improvement of accounting organization at the enterprise is substantiated. The system of accounting quality management is developed and grounded in the context of ISO 9001:2015, which includes such processes as the processes of the accounting system, leadership, planning, and evaluation. On the basis of specification and justification of the set of universal requirements (content requirements, formal requirements the model of the environment of demands for high-quality organization of the computerized accounting system that improves the process of preparing high quality financial statements is developed. In order to improve the system of accounting quality management, to justify the main objectives of its further development, namely elimination of unnecessary characteristics of accounting information, the differences between the current level of accounting information quality and its perfect level are considered; the meeting of new needs of users of accounting information that have not been satisfied yet. The ways of leadership demonstration in the system of accounting quality management of accounting subjects at the enterprise are substantiated. The relationship between the current level of accounting information quality and its perfect level is considered. The possible types of measures aimed at improving the system of accounting quality management are identified. The paper grounds the need to include the principle of proper management in the current set of accounting

  20. 15 CFR 995.25 - Quality management system.

    Science.gov (United States)

    2010-01-01

    ... 15 Commerce and Foreign Trade 3 2010-01-01 2010-01-01 false Quality management system. 995.25... § 995.25 Quality management system. (a) Quality management system for CEVADs. (1) CEVAD shall operate a quality management system, based on ISO 9001-2000 or equivalent, which embraces all elements of...

  1. Astronomical Instrumentation Systems Quality Management Planning: AISQMP

    Science.gov (United States)

    Goldbaum, Jesse

    2017-06-01

    The capability of small aperture astronomical instrumentation systems (AIS) to make meaningful scientific contributions has never been better. The purpose of AIS quality management planning (AISQMP) is to ensure the quality of these contributions such that they are both valid and reliable. The first step involved with AISQMP is to specify objective quality measures not just for the AIS final product, but also for the instrumentation used in its production. The next step is to set up a process to track these measures and control for any unwanted variation. The final step is continual effort applied to reducing variation and obtaining measured values near optimal theoretical performance. This paper provides an overview of AISQMP while focusing on objective quality measures applied to astronomical imaging systems.

  2. Supply Chain Quality Management in Agribusiness: An Approach of Quality Management Systems in Food Supply Chains

    OpenAIRE

    Mendes dos Reis, João,; Machado, Sivanilza,; Costa Neto, Pedro,; Monteiro, Rogério; Sacomano, José,

    2014-01-01

    Part 2: Case Studies; International audience; It is widely accepted that Quality Management Systems approach is indicated to ensure quality of products and services. Furthermore, Total Quality Management, Six Sigma, ISO Standards and Hoshin Kanri have established as important management systems for quality guarantee in many production processes. Unfortunately, these systems are not familiar to agribusiness companies. The aim of this study is to analyze the benefits of application of tradition...

  3. Quality Management System-Some Reflections

    OpenAIRE

    2006-01-01

    With the increasing demand for high quality products in every field, the demand for a goodquality management system (QMS) in every organisation is increasing. This has since been wellappreciatedby many organisations who have adopted QMS like IS0 9000, which has standardisedthe requirements for QMS. A well-organised QMS benefits the organisation in achieving itsgoals and sucess in its missions.In this paper, author's experiences in QMS and its implementation during his long tenureat ISRO, are ...

  4. [Effectiveness of incorporating a quality management system].

    Science.gov (United States)

    Seki, Akira; Hankins, Raleigh W; Miya, Tetsumasa

    2010-01-01

    In 2003, the ISO 15189 international standardization program on the quality and competence of the clinical reference laboratory was introduced. To date, 46 facilities have committed themselves to providing a higher level of medical service by incorporating a quality management system (QMS) and acquiring accreditation. QMS is defined as "setting up a policy and goals pertaining to quality, and adopting an appropriate system," and is a scheme that includes all managerial and technical factors that can affect test results. Regarding the Health Sciences Research Institute Group, 4 facilities have previously received the accreditation described above, but in the process of implementing the QMS, a number of problems have been identified. Here, we report on the effectiveness of adopting such a QMS based on the results of employee questionnaires, internal audits, customer complaint analyses, and external audits by the Japan Accreditation Board for Conformity Assessment (JAB), the official inspection body for accreditation.

  5. Portuguese food composition database quality management system.

    Science.gov (United States)

    Oliveira, L M; Castanheira, I P; Dantas, M A; Porto, A A; Calhau, M A

    2010-11-01

    The harmonisation of food composition databases (FCDB) has been a recognised need among users, producers and stakeholders of food composition data (FCD). To reach harmonisation of FCDBs among the national compiler partners, the European Food Information Resource (EuroFIR) Network of Excellence set up a series of guidelines and quality requirements, together with recommendations to implement quality management systems (QMS) in FCDBs. The Portuguese National Institute of Health (INSA) is the national FCDB compiler in Portugal and is also a EuroFIR partner. INSA's QMS complies with ISO/IEC (International Organization for Standardisation/International Electrotechnical Commission) 17025 requirements. The purpose of this work is to report on the strategy used and progress made for extending INSA's QMS to the Portuguese FCDB in alignment with EuroFIR guidelines. A stepwise approach was used to extend INSA's QMS to the Portuguese FCDB. The approach included selection of reference standards and guides and the collection of relevant quality documents directly or indirectly related to the compilation process; selection of the adequate quality requirements; assessment of adequacy and level of requirement implementation in the current INSA's QMS; implementation of the selected requirements; and EuroFIR's preassessment 'pilot' auditing. The strategy used to design and implement the extension of INSA's QMS to the Portuguese FCDB is reported in this paper. The QMS elements have been established by consensus. ISO/IEC 17025 management requirements (except 4.5) and 5.2 technical requirements, as well as all EuroFIR requirements (including technical guidelines, FCD compilation flowchart and standard operating procedures), have been selected for implementation. The results indicate that the quality management requirements of ISO/IEC 17025 in place in INSA fit the needs for document control, audits, contract review, non-conformity work and corrective actions, and users' (customers

  6. Measurement system as a subsystem of the quality management system

    Directory of Open Access Journals (Sweden)

    Ľubica Floreková

    2006-12-01

    Full Text Available Each measurement system and a control principle must be based on certain facts about the system behaviour (what, operation (how and structure (why. Each system is distributed into subsystems that provide an input for the next subsystem. For each system, start is important the begin, that means system characteristics, collecting of data, its hierarchy and the processes distribution.A measurement system (based on the chapter 8 of the standard ISO 9001:2000 Quality management system, requirements defines the measurement, analysis and improvement for each organization in order to present the products conformity, the quality management system conformity guarantee and for the continuously permanent improvement of effectivity, efficiency and economy of quality management system.

  7. Aspects regarding implementation of quality management in health system

    OpenAIRE

    Mãdãlina ALBU

    2013-01-01

    Services offered by Romanian health system must be managed both quantitatively and qualitatively. This can be initiated and maintained by implementing quality management systems to ensure the provision of quality health services. Nationally, a number of hospitals are certified under ISO 9001. This paper presents how it was implemented quality management system in Emergency Hospital of Ploieºti.

  8. Quality Management System-Some Reflections

    Directory of Open Access Journals (Sweden)

    Sudhakara K. Rao

    2006-01-01

    Full Text Available With the increasing demand for high quality products in every field, the demand for a goodquality management system (QMS in every organisation is increasing. This has since been wellappreciatedby many organisations who have adopted QMS like IS0 9000, which has standardisedthe requirements for QMS. A well-organised QMS benefits the organisation in achieving itsgoals and sucess in its missions.In this paper, author's experiences in QMS and its implementation during his long tenureat ISRO, are briefly described. The author recalls a few incidents he faced during working onthe projects of ISRO and DRDO, highlighting issues wrt quality and reliability, QMS, and IS0 9000implementation. A few guidelines for effective QMS implementation are also suggested

  9. The future of quality and quality management systems

    Directory of Open Access Journals (Sweden)

    Yuri P. Adler

    2017-06-01

    Full Text Available Objective Discussing the gap between the ISO 9001 requirements and the trend of modern management development. Methods abstractlogical correlation analysis. nbsp Results the authors analyzed the practice of quality management systems certification according to the requirements of the ISO 9001. The analysis has shown that this standard is not consistent with the trends of management in the 21 century because it lacks orientation to person systemic approach and understanding of variability. In addition one of the key problems of the ISO 9001 is a considerable bureaucracy in the quality management systems certification. To substantiate the inconsistency of the standard to contemporary reality the authors make an attempt to evaluate the impact of certification on the development indicators of countries and to determine the need for such certification. To conduct the assessment we analyze the dynamics of the number of the issued certificates in terms of countries and industries. Basing on the analysis we come to the conclusion about the permanent reduction in the growth rate of the number of certificates. Then we make the correlation analysis between the number of the issued certificates and the number of indicators of socioeconomic development in the same countries such as GDP education level index corruption perception index etc. The result was the conclusion about the absence of a significant relationship between these indicators thus we consider it inappropriate to continue the certification of quality management systems to comply with the ISO 9001 requirements. In conclusion we set out proposals for the way out of the situation. Scientific novelty the use of economicmathematical methods to justify the rejection of further certification according to ISO 9001. Practical significance the conclusions formulated by the authors can be used in practical activities of organizations when deciding about the need for certification in accordance with ISO

  10. Quality management system; Systeme de management de qualite

    Energy Technology Data Exchange (ETDEWEB)

    Gouverneur, C.; Gabriel, D.; Marchal, Th. [EDF GDF, 75 - Paris (France); Maillard, C. [Gaz de France (GdF), 75 - Paris (France); Moreau, J.C. [Gaz de Bordeaux (France)

    2003-08-01

    This paper gathers three articles presenting the quality management policies implemented by Electricite de France-Gaz de France (EdF-GdF) Services, by the direction of transports of Gaz de France (GdF), and by Gaz de Bordeaux company. These policies aim at obtaining the ISO 9001 certification for a continuous improvement of the economical, environmental and social performances of these companies. (J.S.)

  11. The reliability-quality relationship for quality systems and quality risk management.

    Science.gov (United States)

    Claycamp, H Gregg; Rahaman, Faiad; Urban, Jason M

    2012-01-01

    Engineering reliability typically refers to the probability that a system, or any of its components, will perform a required function for a stated period of time and under specified operating conditions. As such, reliability is inextricably linked with time-dependent quality concepts, such as maintaining a state of control and predicting the chances of losses from failures for quality risk management. Two popular current good manufacturing practice (cGMP) and quality risk management tools, failure mode and effects analysis (FMEA) and root cause analysis (RCA) are examples of engineering reliability evaluations that link reliability with quality and risk. Current concepts in pharmaceutical quality and quality management systems call for more predictive systems for maintaining quality; yet, the current pharmaceutical manufacturing literature and guidelines are curiously silent on engineering quality. This commentary discusses the meaning of engineering reliability while linking the concept to quality systems and quality risk management. The essay also discusses the difference between engineering reliability and statistical (assay) reliability. The assurance of quality in a pharmaceutical product is no longer measured only "after the fact" of manufacturing. Rather, concepts of quality systems and quality risk management call for designing quality assurance into all stages of the pharmaceutical product life cycle. Interestingly, most assays for quality are essentially static and inform product quality over the life cycle only by being repeated over time. Engineering process reliability is the fundamental concept that is meant to anticipate quality failures over the life cycle of the product. Reliability is a well-developed theory and practice for other types of manufactured products and manufacturing processes. Thus, it is well known to be an appropriate index of manufactured product quality. This essay discusses the meaning of reliability and its linkages with quality

  12. Quality Management System for Defence Aeronautical Industry

    Directory of Open Access Journals (Sweden)

    K.T. Thomas

    2006-01-01

    Full Text Available Indian defence aeronautical industry, while becoming a global business, demands a largeeffort to monitor quality management system (QMS and to ensure quality of aeronauticalproducts. An effort is being made to look for an effective QMS for aeronautical industry in India,which will also meet the requirements of the regulatory authority.The essential features of an effective QMS are described and compared with the presentlyavailable QMS standards for defence aeronautical industry such as QCSR: 2002 (DGAQA, India,Def Stan (MOD, UK, ISO, AQAPs (NATO and Society of Automotive Engineers (SAE aerospacestandards (AS. Evolution, relevance and review of the existing standards, to meet the requirementsof the industry as well as regulatory authority, have been made to bring out the special featuresand differences. The study leads to the most acceptable standard of SAE-AS-9100 (Rev B.With suitable modifications to include regulatory requirement of assistance for governmentquality assurance in the standard, when complied with, it will fully meet the QMS requirementsof the Indian defence aeronautical supply organisations as well as the requirements of theregulatory authority. Minor reorientation of the regulatory functions and inclusion of the QMSin the defence aeronautical supply orders are also suggested.

  13. Implementation of the Quality Management System in the telecommunications companies

    Directory of Open Access Journals (Sweden)

    Menshikova Ekaterina

    2016-01-01

    Full Text Available This article describes the advantages of the implementing of the quality management system based on ISO 9001 in the telecommunications companies. The stages of the implementation of the quality management system in the telecommunications companies are discussed. The map of the main process and criteria of processes is developed. The expediency of implementing the quality management system based on the requirements of ISO 9001 in Telecommunications is showed.

  14. Implementation of the Quality Management System in the telecommunications companies

    OpenAIRE

    Menshikova Ekaterina; Khazanov Oleg; Styazhkin Mark

    2016-01-01

    This article describes the advantages of the implementing of the quality management system based on ISO 9001 in the telecommunications companies. The stages of the implementation of the quality management system in the telecommunications companies are discussed. The map of the main process and criteria of processes is developed. The expediency of implementing the quality management system based on the requirements of ISO 9001 in Telecommunications is showed.

  15. Quality Management System according to the family of Cuban Standards ISO 9000 CN Total Quality approach.

    Directory of Open Access Journals (Sweden)

    Leonel C. Alfaro Pérez

    2009-12-01

    Full Text Available In this article we develop some considerations and suggestions for organizations in Cuba who want to design and implement systems with Quality Management Total Quality approach to the family of Cuban Standards ISO 9000 CN. It makes a comparative analysis between what is a System of Quality Management, Total Quality and the European model of quality management, detailing the similarities and differences, which allow us to understand how systems can be designed and managed focuses on Total Quality. It describes in a coherent way the main activities of a quality management system which can not be absent in its design and subsequent management.

  16. ARCHITECTURE SOFTWARE SOLUTION TO SUPPORT AND DOCUMENT MANAGEMENT QUALITY SYSTEM

    Directory of Open Access Journals (Sweden)

    Milan Eric

    2010-12-01

    Full Text Available One of the basis of a series of standards JUS ISO 9000 is quality system documentation. An architecture of the quality system documentation depends on the complexity of business system. An establishment of an efficient management documentation of system of quality is of a great importance for the business system, as well as in the phase of introducing the quality system and in further stages of its improvement. The study describes the architecture and capability of software solutions to support and manage the quality system documentation in accordance with the requirements of standards ISO 9001:2001, ISO 14001:2005 HACCP etc.

  17. 14 CFR 60.5 - Quality management system.

    Science.gov (United States)

    2010-01-01

    ... 14 Aeronautics and Space 2 2010-01-01 2010-01-01 false Quality management system. 60.5 Section 60... requirement of this chapter unless the sponsor has established and follows a quality management system (QMS...) AIRMEN FLIGHT SIMULATION TRAINING DEVICE INITIAL AND CONTINUING QUALIFICATION AND USE § 60.5...

  18. Development of a quality management system for Brazilian nuclear installations

    Energy Technology Data Exchange (ETDEWEB)

    Kibrit, Eduardo [Centro Tecnologico da Marinha em Sao Paulo (CTMSP), Sao Paulo, SP (Brazil). Dept. da Qualidade]. E-mail: edkibrit@yahoo.com.br; Zouain, Desiree Moraes [Instituto de Pesquisas Energeticas e Nucleares (IPEN), Sao Paulo, SP (Brazil). Div. de Planejamento e Inovacao Tecnologica]. E-mail: dmzouain@ipen.br

    2005-07-01

    The present work is a proposal for developing a quality management system for Brazilian nuclear installations, based on applicable standards. The standard ISO 9001:2000 [4] establishes general requirements for the implementation of a quality management system in all kinds of organizations. The standard IAEA 50-C/SG-Q [1] establishes general requirements for the implementation of a quality assurance system in nuclear installations. The standard CNEN-NN- 1.16 [5] establishes the regulating requirements for the quality assurance systems and programs of nuclear installations, for licensing and authorization for operation of these installations in Brazil. The revision of standard IAEA 50-C/SG-Q [1], to be replaced by IAEA DS 338 [2] and IAEA DPP 349 [3], introduces the concept of 'Integrated Management System' for the nuclear area, in preference to the concept of 'Quality Assurance'. This approach is incorporated with the current tendency, because it guides the system to manage, in an integrated way, the requirements of quality, safety, health, environment, security and economics of the installation. The results of the characterization of the quality management systems established in the applicable standards are presented, with the determination of the common and conflicting points among them. Referring data to quality assurance program/quality management system in some nuclear installations of IAEA Member States are also presented. (author)

  19. Total Quality Management and the System Safety Secretary

    Science.gov (United States)

    Elliott, Suzan E.

    1993-01-01

    The system safety secretary is a valuable member of the system safety team. As downsizing occurs to meet economic constraints, the Total Quality Management (TQM) approach is frequently adopted as a formula for success and, in some cases, for survival.

  20. Total Quality Management and the System Safety Secretary

    Science.gov (United States)

    Elliott, Suzan E.

    1993-01-01

    The system safety secretary is a valuable member of the system safety team. As downsizing occurs to meet economic constraints, the Total Quality Management (TQM) approach is frequently adopted as a formula for success and, in some cases, for survival.

  1. Quality Management System of Agricultural Products Based on Spring

    Institute of Scientific and Technical Information of China (English)

    2012-01-01

    This article gives an overview of important property of the integrated management of agricultural product quality safety system,analyzes the lightweight characteristics of Spring technical system,hierarchical organization of MVC,and the technology SSH+Ajax associated with the Spring framework system.On the basis of this technical system,we design the quality management system of agricultural products under B/S model.This article points out that this system is realized mainly through consumers’information feedback and order management;then discusses operation environment,expandability,portability and security of the system.

  2. Quality management systems and clinical outcomes in Dutch nursing homes.

    NARCIS (Netherlands)

    Wagner, C.; Klein Ikkink, K.; Wal, G. van der; Spreeuwenberg, P.; Bakker, D.H. de; Groenewegen, P.P.

    2006-01-01

    The objective of the article is to explore the impact quality management systems and quality assurance activities in nursing homes have on clinical outcomes. The results are based on a cross-sectional study in 65 Dutch nursing homes. The management of the nursing homes as well as the residents (N =

  3. Quality management systems and clinical outcomes in Dutch nursing homes

    NARCIS (Netherlands)

    Wagner, Cordula; Klein Ikkink, Karen; Wal, Gerrit van der; Spreeuwenberg, Peter; Bakker, Dinny Herman de; Groenewegen, Peter Paulus

    2006-01-01

    The objective of the article is to explore the impact quality management systems and quality assurance activities in nursing homes have on clinical outcomes. The results are based on a cross-sectional study in 65 Dutch nursing homes. The management of the nursing homes as well as the residents (N= 1

  4. Quality management systems: a reliable proof of conformity.

    Science.gov (United States)

    Suppo, M

    1997-01-01

    Doubts have been raised about whether proof of conformity via a certified full quality management system is appropriate for in vitro diagnostic products used for screening blood donations, for example, tests for HIV and hepatitis B and C. This article reviews all the arguments and finds in favour of the proposed system because it involves requirements that extend beyond the normal quality system standard.

  5. Quality Management Systems Implementation Compared With Organizational Maturity in Hospital.

    Science.gov (United States)

    Moradi, Tayebeh; Jafari, Mehdi; Maleki, Mohammad Reza; Naghdi, Seyran; Ghiasvand, Hesam

    2015-07-27

    A quality management system can provide a framework for continuous improvement in order to increase the probability of customers and other stakeholders' satisfaction. The test maturity model helps organizations to assess the degree of maturity in implementing effective and sustained quality management systems; plan based on the current realities of the organization and prioritize their improvement programs. We aim to investigate and compare the level of organizational maturity in hospitals with the status of quality management systems implementation. This analytical cross sectional study was conducted among hospital administrators and quality experts working in hospitals with over 200 beds located in Tehran. In the first step, 32 hospitals were selected and then 96 employees working in the selected hospitals were studied. The data were gathered using the implementation checklist of quality management systems and the organization maturity questionnaire derived from ISO 10014. The content validity was calculated using Lawshe method and the reliability was estimated using test - retest method and calculation of Cronbach's alpha coefficient. The descriptive and inferential statistics were used to analyze the data using SPSS 18 software. According to the table, the mean score of organizational maturity among hospitals in the first stage of quality management systems implementation was equal to those in the third stage and hypothesis was rejected (p-value = 0.093). In general, there is no significant difference in the organizational maturity between the first and third level hospitals (in terms of implementation of quality management systems). Overall, the findings of the study show that there is no significant difference in the organizational maturity between the hospitals in different levels of the quality management systems implementation and in fact, the maturity of the organizations cannot be attributed to the implementation of such systems. As a result, hospitals

  6. Implementation of Quality Management System in Sweco Norge

    OpenAIRE

    Hansen, Hedda Heier

    2013-01-01

    Good and appropriate quality management is a necessity for achieving competitive advantage within most industries, including the engineering consulting industry. In this case study factors contributing to or hindering quality management system implementation success in Sweco Norge AS have been examined. The study has shown that the benefits that the organization wishes to achieve by system use, how the system is designed to achieve those objectives and how different mechanisms that promote sy...

  7. Methods of multicriterion estimations in system total quality management

    Directory of Open Access Journals (Sweden)

    Nikolay V. Diligenskiy

    2011-05-01

    Full Text Available In this article the method of multicriterion comparative estimation of efficiency (Data Envelopment Analysis and possibility of its application in system of total quality management is considered.

  8. Managing Quality

    CERN Document Server

    Kelemen, Mihaela L

    2002-01-01

    Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - comp

  9. Development of Quality Management Systems: How Have Disruptive Technological Innovations in Quality Management Affected Organizations?

    Directory of Open Access Journals (Sweden)

    Pasi Hellman

    2013-07-01

    Full Text Available This research investigates the history of quality and development of quality management systems. History of quality is investigated from Hammurabi’s law all the way to today’s reigning quality initiatives including ISO, Six Sigma and Lean manufacturing. In the last chapters the current state of quality management is being examined. The foresight method is also opened up and examined. The Innovator’s dilemma concept, originally presented by Clayton Christensen, is used to analyse how quality management systems have been evolved in the last 100 years. Special emphasis is placed on the US manufacturing in the 1970s and 1980s. Based on the literature, the concept of Innovator’s dilemma and the fall of US manufacturing are merged. The result is a prime example that the Innovator’s Dilemma is a universal phenomenon. The industry leader is trying to maintain its position and do everything right but still it is destined to fail. The causes and effects are being discussed in later chapters.

  10. Quality Management System at Construction Project: A Questionnaire Survey

    Directory of Open Access Journals (Sweden)

    P.P.Mane

    2015-03-01

    Full Text Available The best quality, time and cost are the important aspects of successful construction project which fulfills the main goal of construction industry. The quality management has to provide the environment within which related tools, techniques and procedures can be deployed effectively leading to operational success for a construction project. The role of quality management for a construction company is not an isolated activity, but intertwined with all the operational and managerial processes of the construction project. The quality management system (QMS in construction industry refers to quality planning, quality assurance and quality control. The paper includes the outcome of the research methodology decided by authors based on interview of project participants and analysis of scrutinized interview data.

  11. "Power quality system," a new system of quality management for globalization: towards innovation and competitive advantages.

    Science.gov (United States)

    Abdul-Rahman, H; Berawi, M A

    Knowledge Management (KM) addresses the critical issues of organizational adoption, survival and competence in the face of an increasingly changing environment. KM embodies organizational processes that seek a synergistic combination of the data and information processing capabilities of information and communication technologies (ICT), and the creative and innovative capacity of human beings to improve ICT In that role, knowledge management will improve quality management and avoid or minimize losses and weakness that usually come from poor performance as well as increase the competitive level of the company and its ability to survive in the global marketplace. To achieve quality, all parties including the clients, company consultants, contractors, entrepreneurs, suppliers, and the governing bodies (i.e., all involved stake-holders) need to collaborate and commit to achieving quality. The design based organizations in major business and construction companies have to be quality driven to support healthy growth in today's competitive market. In the march towards vision 2020 and globalization (i.e., the one world community) of many companies, their design based organizations need to have superior quality management and knowledge management to anticipate changes. The implementation of a quality system such as the ISO 9000 Standards, Total Quality Management, or Quality Function Deployment (QFD) focuses the company's resources towards achieving faster and better results in the global market with less cost. To anticipate the needs of the marketplace and clients as the world and technology change, a new system, which we call Power Quality System (PQS), has been designed. PQS is a combination of information and communication technologies (ICT) and the creative and innovative capacity of human beings to meet the challenges of the new world business and to develop high quality products.

  12. Power quality load management for large spacecraft electrical power systems

    Science.gov (United States)

    Lollar, Louis F.

    1988-01-01

    In December, 1986, a Center Director's Discretionary Fund (CDDF) proposal was granted to study power system control techniques in large space electrical power systems. Presented are the accomplishments in the area of power system control by power quality load management. In addition, information concerning the distortion problems in a 20 kHz ac power system is presented.

  13. 75 FR 41798 - Solicitation of Letters of Interest to Participate in Biotechnology Quality Management System...

    Science.gov (United States)

    2010-07-19

    ... Biotechnology Quality Management System Program AGENCY: Animal and Plant Health Inspection Service, USDA. ACTION...) is soliciting letters of interest to participate in the APHIS Biotechnology Quality Management System Program. The Biotechnology Quality Management System Program is a voluntary ] compliance...

  14. Quality management system for application of the analytical quality assurance cycle in a research project

    Science.gov (United States)

    Camargo, R. S.; Olivares, I. R. B.

    2016-07-01

    The lack of quality assurance and quality control in academic activities have been recognized by the inability to demonstrate reproducibility. This paper aim to apply a quality tool called Analytical Quality Assurance Cycle on a specific research project, supported by a Verification Programme of equipment and an adapted Quality Management System based on international standards, to provide traceability to the data generated.

  15. Management issues power quality in distribution system

    OpenAIRE

    2011-01-01

    In recent years, the number of power quality problems has increased dramatically. This increase in electricity demand of recent years, consecutively with increasing the number of power plants and power, along with changing the structure of energy agents and increasepower receivers, led to deterioration of power quality parameters, with implications serious about working arrangements and consumer networks. Most disputed aspect in terms of power quality standards is the regime's control sizes. ...

  16. [Quality Management System in Pathological Laboratory].

    Science.gov (United States)

    Koyatsu, Junichi; Ueda, Yoshihiko

    2015-07-01

    Even compared to other clinical laboratories, the pathological laboratory conducts troublesome work, and many of the work processes are also manual. Therefore, the introduction of the systematic management of administration is necessary. It will be a shortcut to use existing standards such as ISO 15189 for this purpose. There is no standard specialized for the pathological laboratory, but it is considered to be important to a pathological laboratory in particular. 1. Safety nianagement of the personnel and environmental conditions. Comply with laws and regulations concerning the handling of hazardous materials. 2. Pre-examination processes. The laboratory shall have documented procedures for the proper collection and handling of primary samples. Developed and documented criteria for acceptance or rejection of samples are applied. 3. Examination processes. Selection, verification, and validation of the examination procedures. Devise a system that can constantly monitor the traceability of the sample. 4. Post-examination processes. Storage, retention, and disposal of clinical samples. 5. Release of results. When examination results fall within established alert or critical intervals, immediately notify the physicians. The important point is to recognize the needs of the client and be aware that pathological diagnoses are always "the final diagnoses".

  17. Learning to manage quality in a multiple reservoir system ...

    African Journals Online (AJOL)

    Learning to manage quality in a multiple reservoir system: Contribution of a ... by rapid major changes has led to complex management issues in which the ... and simulation as a way to provide a meaningful framework to enable actors to ...

  18. The role of individual accountability in promoting quality management systems

    NARCIS (Netherlands)

    Turusbekova, N.; Broekhuis, Manda; Emans, B.J.M.; Molleman, E.

    2007-01-01

    Workers sometimes violate, more or less deliberately, Quality Management System ( QMS) procedures and rules, and two of the most essential causes of such violations are the attitude and motivation of the workers. The effectiveness of a QMS may therefore benefit from management tools aimed at

  19. The role of individual accountability in promoting quality management systems

    NARCIS (Netherlands)

    Turusbekova, N.; Broekhuis, Manda; Emans, B.J.M.; Molleman, E.

    2007-01-01

    Workers sometimes violate, more or less deliberately, Quality Management System ( QMS) procedures and rules, and two of the most essential causes of such violations are the attitude and motivation of the workers. The effectiveness of a QMS may therefore benefit from management tools aimed at promoti

  20. Implementation of quality management systems: the role of hospital (management) boards.

    NARCIS (Netherlands)

    Botje, D.; Klazinga, N.S.; Suñol, R.; Wagner, C.

    2013-01-01

    Objectives: Hospitals are putting tremendous efforts in implementing evidence-based management systems and organisational innovations for patient-centred care. Having a hospital quality management system is a prerequisite to successfully implement these innovations. Previous studies showed that the

  1. Identification of Critical Points in the Quality Management System

    Directory of Open Access Journals (Sweden)

    Tünde SZABÓ

    2011-10-01

    Full Text Available Creating a quality management system can help organizations and other stakeholders in satisfying customer needs and expectations. Moreover, a well-implemented quality management ensures the organization a capable structure to make continuous improvement actions. Thus, after the evaluation of the quality management system elements, the identification of critical points is a very important element. There are several ways of assessing and identifying these critical points; in this case, identification will be done by questionnaire survey carried out at the Székely National Museum in Saint George. The questionnaire aimed to assess the whole system of management and staff attitudes towards some considerations established by international standard ISO 9001:2008.

  2. Quality of Tourism and Hospitality Management Systems in Russia

    Directory of Open Access Journals (Sweden)

    Irina N. Markaryan

    2013-01-01

    Full Text Available This article describes the features of quality standards (ISO, their application in Russia, analyzes Quality Awards, awarded to Russian producers, such as the Award of the Government of the Russian Federation in the field of Quality, National Tourism Award named after Yu. Senkevich, Travel Award «Golden Meridian», Moscow “Guiding Star” Award. The objectives of management system for Sochi resorts and hotels were determined

  3. THE QUALITY MANAGEMENT SYSTEM AT THE UNIVERSITY. PROBLEMS IN IMPLEMENTING

    Directory of Open Access Journals (Sweden)

    L. I. Nazina

    2014-01-01

    Full Text Available Summary. Beginning of the XXI century marked the active integration of Russia and the world community, including entry into the world educational space. The international activities of the leading universities of the country depends on the level of cooperation with foreign countries in the field of scientific and educational activities. Today topical issue recognition of the quality of Russian education abroad. One way to confirm this is the certification of the quality management system of the university. As long-term, mostly foreign experience, achieving the required level of quality and continue to improve the most productive is accomplished by implementing a quality management system in accordance with ISO 9000. In the modern system of higher education a lot of attention paid to quality, to ensure the competitiveness of the institution in the education market by training qualified specialists. Implementation of the quality management system is to move the university to process management prepared in accordance with approved and enacted by the QMS documents. Workplaces should determine the duties, powers and responsibilities of each employee within the quality management system, develop and implement the job descriptions, staff verify documented procedures. Implementation of the certification must be accompanied by specific and persistent administration by management in conjunction with the training and retraining of all managers and employees involved in the work on the implementation of the QMS in the organization. This article describes the goals, objectives in the formation and implementation of QMS in higher education arising from this problem and barriers (information, methodological, psychological, multiple ways to address them.

  4. KNOWLEDGE MANAGEMENT AND INTELLECTUAL CAPITAL MANAGEMENT COUPLED TO QUALITY MANAGEMENT SYSTEM LEAD TO BUSINESS SUCCESS

    Directory of Open Access Journals (Sweden)

    Stevan Živojinović

    2009-03-01

    Full Text Available From the vantage point of contemporary management paradigm shift and new knowledge-based economy, we underscore the importance of relations and support of quality management system - QMS (according to ISO 9001 standard for management of knowledge and intellectual capital. QMS implementation, documenting, application, maintenance and continuous improvement, as a catalyst of effective organization management, provides a foundation for effective knowledge management and intellectual capital enlargement, via knowledge, skills, management systems, procedures, information and product flow, culture, inovation, relations with customers and other stakeholders. Simultaneous implementation and dynamic interaction of these advanced management concepts intended to attain competitive advantage can result in synergic effects and improved performance. From the perspective of knowledge, as a central unifying notion, organizational behavior based on learning influences long-term business success, process effectiveness and customer satisfaction.

  5. Knowledge based Supplier Quality Management System for Automobile Industry

    Directory of Open Access Journals (Sweden)

    S. N. Teli

    2012-08-01

    Full Text Available A large industrial products component manufacturer was challenged to reduce supplier quality issues in response to changing market dynamics. The manufacturer faced increased competition in their core product segments and needed to reduce their overall costs and improve product quality to stay ahead. After a detailed analysis, the manufacturer identified supplier quality as one of the three key operational improvement opportunities. Supplier quality management has emerged as one of the leading business practices in the past few years. World-class manufacturers are making significant investments in systems and processes to improve supplier quality. This paper briefly outlines some of the best practices implemented by such manufacturers in supplier quality management.

  6. Uml Alanysis For Quality Assurance Management System for Higher Education

    Directory of Open Access Journals (Sweden)

    Mahmud Kandel

    2010-04-01

    Full Text Available One of the most important concerns of the current institutions of higher education is the management process to ensure quality. The most important problems facing these institutions is the quality assurance evaluation process. One of the best ways to overcome this problem building a system based on a computer to manage that process. We will define this system as "a Quality Assurance Management system For Higher Education (QAMS". During this paper we will explain our vision and analysis to build such a system. During the system construction we must identify the main modules for the system and the relationships between them. Our QAMS will be constructed to enable the quality evaluator to evaluate the institution quality and generate the final quality report automatically without additional efforts. The main purpose from this paper is to explain our QAMS components. This view will be illustrated by using the UML language diagrams as use-case diagram, data flow diagram, flowchart, and activity diagram.

  7. Quality-of-data management for telemedicine systems

    NARCIS (Netherlands)

    Larburu, Nekane; Bults, Richard; Sinderen, van Marten; Hermens, Hermie

    2015-01-01

    This paper describes techniques to manage the quality-of-data (QoD), particularly in telemedicine systems. Hence, clinical data users, such as clinical decision support systems that support ‘real-time’ guidance of ambulatory patients, can process the data together with QoD in order to make the ‘best

  8. INTEGRATION OF BALANCED SCORECARD AND QUALITY MANAGEMENT SYSTEM

    Directory of Open Access Journals (Sweden)

    Miroshnichenko M. A.

    2014-09-01

    Full Text Available The analysis and possibilities of use of the balanced scorecard for successful realization of corporate strategy are considered in this article. The most important results of research of integration of the quality management system in information system of the enterprise with use of the balanced scorecard are discussed

  9. [Clinical trial data management and quality metrics system].

    Science.gov (United States)

    Chen, Zhao-hua; Huang, Qin; Deng, Ya-zhong; Zhang, Yue; Xu, Yu; Yu, Hao; Liu, Zong-fan

    2015-11-01

    Data quality management system is essential to ensure accurate, complete, consistent, and reliable data collection in clinical research. This paper is devoted to various choices of data quality metrics. They are categorized by study status, e.g. study start up, conduct, and close-out. In each category, metrics for different purposes are listed according to ALCOA+ principles such us completeness, accuracy, timeliness, traceability, etc. Some general quality metrics frequently used are also introduced. This paper contains detail information as much as possible to each metric by providing definition, purpose, evaluation, referenced benchmark, and recommended targets in favor of real practice. It is important that sponsors and data management service providers establish a robust integrated clinical trial data quality management system to ensure sustainable high quality of clinical trial deliverables. It will also support enterprise level of data evaluation and bench marking the quality of data across projects, sponsors, data management service providers by using objective metrics from the real clinical trials. We hope this will be a significant input to accelerate the improvement of clinical trial data quality in the industry.

  10. Lean management systems: creating a culture of continuous quality improvement.

    Science.gov (United States)

    Clark, David M; Silvester, Kate; Knowles, Simon

    2013-08-01

    This is the first in a series of articles describing the application of Lean management systems to Laboratory Medicine. Lean is the term used to describe a principle-based continuous quality improvement (CQI) management system based on the Toyota production system (TPS) that has been evolving for over 70 years. Its origins go back much further and are heavily influenced by the work of W Edwards Deming and the scientific method that forms the basis of most quality management systems. Lean has two fundamental elements--a systematic approach to process improvement by removing waste in order to maximise value for the end-user of the service and a commitment to respect, challenge and develop the people who work within the service to create a culture of continuous improvement. Lean principles have been applied to a growing number of Healthcare systems throughout the world to improve the quality and cost-effectiveness of services for patients and a number of laboratories from all the pathology disciplines have used Lean to shorten turnaround times, improve quality (reduce errors) and improve productivity. Increasingly, models used to plan and implement large scale change in healthcare systems, including the National Health Service (NHS) change model, have evidence-based improvement methodologies (such as Lean CQI) as a core component. Consequently, a working knowledge of improvement methodology will be a core skill for Pathologists involved in leadership and management.

  11. Quality Management System Implementation at KELTEC-A Case Study

    Directory of Open Access Journals (Sweden)

    S. Aniyan

    2002-10-01

    Full Text Available The scenario of quality is expanding exponentially. In the present-day world, quality is now in the driver's seat. With this globalisation of industrial products, many problems and opportunities have risen, primarily due to inconsistent standards existing in the market. The International Standards Organisation has tried (and seem to be very successful in doing so to standardise a minimum level of quality norms. These norms act as the foundation to implements total quality management (TQM. TQM has been identified as a philosophy of interdependent characteristics, such as customer focus, commitment, measurement, systematic support, and continuous improvement. This paper presents a case study on the implementation of ISO 9002: 1994 at Kerala Hitech Industries (KELTEC, with the benefits, hurdles faced, and shortcomings. Upgradation of KELTEC's quality management system to the requirements of ISO 9001: 2000 is currently under progress.

  12. AQUIS: An air quality and permit information management system

    Energy Technology Data Exchange (ETDEWEB)

    Smith, A.E.; Huber, C.C.; Tschanz, J. (Argonne National Lab., IL (USA)); Ryckman, S.J. Jr. (Air Force Logistics Command, Wright-Patterson AFB, OH (USA))

    1991-01-01

    The Air Quality Utility Information System (AQUIS) is a data base management system that operates on a dedicated, IBM-compatible personal computer using dBASE IV. AQUIS is in operation at six of the seven US Air Force Logistics Command (AFLC) bases to assist with the management of the source inventory, permit tracking, and the estimating and tracking of emissions. The system also provides environmental management personnel with information on regulatory requirements and other compliance information. An AFLC base can have over 500 regulated or unregulated emission sources, and the task of tracking and correlating emissions, sources, and permits is substantial. AQUIS is a comprehensive management tool that provides a single system for storing and accessing information previously available only in multiple, uncorrelated files. This paper discusses the development of the system and provides an overview of the system structure and the relationship of that structure to sources in the field. Certain features such as the linking capability and compound-specific emissions are highlighted. The experience of environmental managers, the ultimate system users, is discussed, including specific ways in which AQUIS has proven useful in responding to managers' needs for air quality information. 10 refs., 3 figs., 1 tab.

  13. Application of Total Quality Management System in Thai Primary Schools

    Science.gov (United States)

    Prueangphitchayathon, Setthiya; Tesaputa, Kowat; Somprach, Kanokorn

    2015-01-01

    The present study seeks to develop a total quality management (TQM) system that can be applied to primary schools. The approach focuses on customer orientation, total involvement of all constituencies and continuous improvement. TQM principles were studied and synthesized according to case studies of the best practices in 3 primary schools (small,…

  14. Application of Total Quality Management System in Thai Primary Schools

    Science.gov (United States)

    Prueangphitchayathon, Setthiya; Tesaputa, Kowat; Somprach, Kanokorn

    2015-01-01

    The present study seeks to develop a total quality management (TQM) system that can be applied to primary schools. The approach focuses on customer orientation, total involvement of all constituencies and continuous improvement. TQM principles were studied and synthesized according to case studies of the best practices in 3 primary schools (small,…

  15. Impact of Quality Management Systems on Teaching-Learning Processes

    Science.gov (United States)

    Cruz, Francisco José Fernández; Gálvez, Inmaculada Egido; Santaolalla, Rafael Carballo

    2016-01-01

    Purpose: Quality management systems are being used more frequently in educational institutions, although their application has generated a certain amount of disagreement among education experts, who have at times questioned their suitability and usefulness for improving schools. The purpose of this paper is to contribute to this discussion by…

  16. Determinants of quality management systems implementation in hospitals

    NARCIS (Netherlands)

    Wardhani, Viera; Utarini, Adi; van Dijk, Jitse Pieter; Post, Doeke; Groothoff, Johan Willem

    2009-01-01

    Objective: To identify the problems and facilitating factors in the implementation of quality management system (QMS) in hospitals through a systematic review. Method: A search strategy was pet-formed on the Medline database for articles written in English published between 1992 and early 2006. Usin

  17. An analysis of total quality management in Aeronautical Systems Division

    Science.gov (United States)

    Caudle, Mark D.

    1991-09-01

    This study investigated the major schools of thought on various aspects of quality management and quality improvement. Areas covered included definitions of waste and quality, views on the cost of quality, tools and techniques used for quality improvement, and management philosophies and frameworks for continuous improvement. In addition, this study analyzed the structure and training content of the current Total Quality Management program at Aeronautical Systems Division (ASD). Pre- and post-test surveys on employee attitudes toward organizational effectiveness were analyzed from the Advanced Cruise Missile System Program Office (SPO), the F-15 SPO, and the ASD Deputy Chief of Staff for Human Resources (ASD/DP). Data was supplemented with semi-structured, personal interviews with ASD personnel involved in TQM. Survey analysis showed that the ACM SPO significantly improved, ASD/DP significantly digressed, and the F-15 SPO remained basically consistent. This led to the conclusion that ASD allows too much flexibility in the implementation of TQM in the three-letter organizations.

  18. [Quality management systems in radiology: implementation in hospital and radiology practice].

    Science.gov (United States)

    Teichgräber, U; de Bucourt, M

    2010-11-01

    The concept of quality and the principle of continuous quality improvement are implemented by quality management systems. Quality management systems surpass mere quality control. These systems account for patient and employee needs, the management style and the structure of an enterprise. Many of these quality management systems are used in the health care industry. Some of these systems and their form of application in radiology are introduced here. © Georg Thieme Verlag KG Stuttgart · New York.

  19. METHODOLOGY FOR EVALUATION OF QUALITY MANAGEMENT SYSTEM EFFICIENCY

    Directory of Open Access Journals (Sweden)

    D. A. Yamnaja

    2010-01-01

    Full Text Available The National Technical Committee on standardization “Quality Control” has proposed a mechanism for evaluation of quality management system efficiency while applying experts’ appraisal by points – ТК РБ 4.2-МР-16–2002 which has a number of disadvantages and which is complicated for being used at enterprises. A methodology for evaluation of quality management system efficiency has been developed on the basis of a qualimetric approach to the formation of an experts’ group, working out of estimation scales and their realization, ТК РБ 4.2-МР-16–2002 propositions. The methodology has been put to evaluation test at the enterprise which is dealing with manufacturing and repair of railway products and can be applied at mechanical engineering and other enterprises

  20. System Quality Management in Software Testing Laboratory that Chooses Accreditation

    Directory of Open Access Journals (Sweden)

    Yanet Brito R.

    2013-12-01

    Full Text Available The evaluation of software products will reach full maturity when executed by the scheme and provides third party certification. For the validity of the certification, the independent laboratory must be accredited for that function, using internationally recognized standards. This brings with it a challenge for the Industrial Laboratory Testing Software (LIPS, responsible for testing the products developed in Cuban Software Industry, define strategies that will permit it to offer services with a high level of quality. Therefore it is necessary to establish a system of quality management according to NC-ISO/IEC 17025: 2006 to continuously improve the operational capacity and technical competence of the laboratory, with a view to future accreditation of tests performed. This article discusses the process defined in the LIPS for the implementation of a Management System of Quality, from the current standards and trends, as a necessary step to opt for the accreditation of the tests performed.

  1. IMPLEMENTATION OF INTEGRAL SYSTEM OF QUALITY MANAGEMENT IN TOURISM

    Directory of Open Access Journals (Sweden)

    Vidoje Vujic

    2007-12-01

    Full Text Available Theory and practice have corroborated the need and usefulness of an integral approach to quality management in tourist destinations, since the destination and its touristic offer define a number of disparate participants and interested parties. An integral system of quality management is one of the models of touristic management that with the implementation of contemporary principles strives to achieve business excellence and competitory advantage. The paper determines and projects the need and importance of implementing an integral system and accordingly seeks to form a model for its development. By studying the oneness of the whole we have established the dependence and firm connections between particular norms and elements, and by analyzing them in this paper we describe the structure and associated characteristics of the whole.

  2. Water quality management in shrimp aquaculture ponds using remote water quality logging system

    Digital Repository Service at National Institute of Oceanography (India)

    Sreepada, R.A.; Kulkarni, S.; Suryavanshi, U.; Ingole, B.S.; Drensgstig, A.; Braaten, B.

    Currently an institutional co-operation project funded by NORAD is evaluating different environmental management strategies for sustainable aquaculture in India. A brief description of a remote water quality logging system installed in shrimp ponds...

  3. Six Sigma Quality Management System and Design of Risk-based Statistical Quality Control.

    Science.gov (United States)

    Westgard, James O; Westgard, Sten A

    2017-03-01

    Six sigma concepts provide a quality management system (QMS) with many useful tools for managing quality in medical laboratories. This Six Sigma QMS is driven by the quality required for the intended use of a test. The most useful form for this quality requirement is the allowable total error. Calculation of a sigma-metric provides the best predictor of risk for an analytical examination process, as well as a design parameter for selecting the statistical quality control (SQC) procedure necessary to detect medically important errors. Simple point estimates of sigma at medical decision concentrations are sufficient for laboratory applications.

  4. Management of quality-assurance controls: decision support systems

    Energy Technology Data Exchange (ETDEWEB)

    Farrell, M.P.; Strand, R.H.

    1981-01-01

    Environmental research involved in the assessment of new coal conversion technologies must evaluate many biological, physical and chemical variables to determine environmental acceptability. Inherent in these studies is the use of quality assurance controls to evaluate data base entries, analytical procedures, and program productivity. However, quality assurance controls implemented at the project level are seldom known in detail and/or evaluated when making resource management decisions at the program level. This paper presents a computer based decision support system that assists in management level integration of complex environmental research. The DSS is modeled after an open-ended construct applied to data management systems developed for environmental research programs, i.e., minimal planning effort and a flexible system that can accommodate changing research emphasis. We have found that by interfacing the DSS with the research data base management system, more appropriate statistical measures can be formulated to provide management support for evaluating program progress, status reports of current findings, and comparisons of findings with standards.

  5. An Integrated Information System for Supporting Quality Management Tasks

    Science.gov (United States)

    Beyer, N.; Helmreich, W.

    2004-08-01

    In a competitive environment, well defined processes become the strategic advantage of a company. Hence, targeted Quality Management ensures efficiency, trans- parency and, ultimately, customer satisfaction. In the particular context of a Space Test Centre, a num- ber of specific Quality Management standards have to be applied. According to the revision of ISO 9001 dur- ing 2000, and due to the adaptation of ECSS-Q20-07, process orientation and data analysis are key tasks for ensuring and evaluating the efficiency of a company's processes. In line with these requirements, an integrated management system for accessing the necessary infor- mation to support Quality Management and other proc- esses has been established. Some of its test-related fea- tures are presented here. Easy access to the integrated management system from any work place at IABG's Space Test Centre is ensured by means of an intranet portal. It comprises a full set of quality-related process descriptions, information on test facilities, emergency procedures, and other relevant in- formation. The portal's web interface provides direct access to a couple of external applications. Moreover, easy updating of all information and low cost mainte- nance are features of this integrated information system. The timely and transparent management of non- conformances is covered by a dedicated NCR database which incorporates full documentation capability, elec- tronic signature and e-mail notification of concerned staff. A search interface allows for queries across all documented non-conformances. Furthermore, print ver- sions can be generated at any stage in the process, e.g. for distribution to customers. Feedback on customer satisfaction is sought through a web-based questionnaire. The process is initiated by the responsible test manager through submission of an e- mail that contains a hyperlink to a secure website, ask- ing the customer to complete the brief online form, which is directly fed to a database

  6. An Air Quality Management System for Policy Support in Cyprus

    Directory of Open Access Journals (Sweden)

    Nicolas Moussiopoulos

    2012-01-01

    Full Text Available The recent air quality directive (2008/50/EC encourages the introduction of modelling as a necessary tool for air quality assessment and management. Towards this aim, an air quality management system (AQMS has been developed and installed in the Department of Labour Inspection (DLI of the Republic of Cyprus. The AQMS comprises of two operational modules, providing hourly nowcasting and daily forecasting of the air quality status, implemented as an integrated model system that performs nested grid meteorological and photochemical simulations. A third operational module provides the capability of an interactive configuration of custom emission scenarios and corresponding model runs covering user-defined domains of interest. Statistical indicators are calculated at the end of each day for the measurement locations of DLI's air quality monitoring network. Besides, the system provides an advanced user interface, which is realised as a web-based application providing access to model results from any computer with an internet connection and a web browser.

  7. The restructuring of the quality management system of CDTN

    Energy Technology Data Exchange (ETDEWEB)

    Fraga, Rosane Rodrigues; Azevedo, Antonio Mario P.; Haucz, Maria Judith A.; Oliveira, Cezar A., E-mail: rosaner@cdtn.br, E-mail: ampa@cdtn.br, E-mail: hauczmj@cdtn.br, E-mail: cao@cdtn.br [Centro de Desenvolvimento de Tecnologia Nuclear (CDTN/CNEN-MG), Belo Horizonte, MG (Brazil)

    2011-07-01

    This article presents the evolution of quality in CDTN, and shows the way chosen to implement and maintain a quality system based on ISO 9001:2008 and ISO/ISO 17025:2005. CDTN is a governmental research institute that develops different activities concerning to nuclear area, like fuel cycle research, radioprotection and radioactive waste management. Beyond these hard core activities, CDTN operates a cyclotron for radiopharmaceuticals production and actuates on the application of nuclear techniques on the industry and environmental studies. Otherwise since ever this nuclear institute works for and with the industries, helping them with researches, analysis and special material assays. Because of the complexity of its activities and the different needs of its units, the quality system has to be structured aiming its efficiency and effectiveness. (author)

  8. A Content Management System for Building Quality Blogs

    Directory of Open Access Journals (Sweden)

    Mohammad Javad Kargar

    2011-01-01

    Full Text Available the vast amount of information on the World Wide Web is created and published by many different types of providers. Unlike books and journals, most of this information is not subject to editing or peer review by experts. This lack of quality control and the explosion of web sites make the task of finding quality information on the web especially critical. Meanwhile new facilities for producing web pages such as Blogs make this issue more significant because Blogs have simple content management tools enabling non-experts to build easily updatable web diaries or online journals. On the other hand despite a decade of active research in information quality (IQ there is no a content management system (CMS to facilitate measuring information quality on the Blogs yet. This paper presents a novel CMS for ranking quality of information on the Blog. The CMS includes appropriate criteria for ranking Blogs according to IQ parameters. The developed CMS collect and calculate IQ scores of Blogs automatically.

  9. Standard Practice for Quality Management Systems for Nondestructive Testing Agencies

    CERN Document Server

    American Society for Testing and Materials. Philadelphia

    2009-01-01

    1.1 This practice covers general requirements for the establishment and maintenance of a quality management system for agencies engaged in nondestructive testing (NDT). 1.2 This practice utilizes criteria contained in Practice E 543. 1.3 This practice utilizes criteria contained in American National Standard ANSI/ISO/ASQ Q9001–2000, Quality management systems—Requirements. 1.4 This practice recognizes the importance of establishing minimum safety criteria. 1.5 The use of SI or inch-pound units, or combinations thereof, will be the responsibility of the technical committee whose standards are referred to in this standard. 1.6 This practice does not purport to address all of the safety concerns, if any, associated with its use. It is the responsibility of the user of this practice to establish appropriate safety and health practices and determine the applicability of regulatory limitations prior to use.

  10. Contemporary elements of quality management system in the metallurgical enterprise

    Directory of Open Access Journals (Sweden)

    Z. Skuza

    2011-04-01

    Full Text Available In this paper authors submit a method of quality estimation for metallurgical products. The method include three aspects: product’s fulfillment of appointed properties (essential sense of quality, product’s fulfillment of requirements of environmental protection (liquidation quality, level of waste management, energetic quality, onerousness of production process for health of workers.

  11. Clinical decision support systems: data quality management and governance.

    Science.gov (United States)

    Liaw, Siaw-Teng

    2013-01-01

    This chapter examines data quality management (DQM) and information governance (IG) of electronic decision support (EDS) systems so that they are safe and fit for use by clinicians and patients and their carers. This is consistent with the ISO definition of data quality as being fit for purpose. The scope of DQM & IG should range from data creation and collection in clinical settings, through cleaning and, where obtained from multiple sources, linkage, storage, use by the EDS logic engine and algorithms, knowledge base and guidance provided, to curation and presentation. It must also include protocols and mechanisms to monitor the safety of EDS, which will feedback into DQM & IG activities. Ultimately, DQM & IG must be integrated across the data cycle to ensure that the EDS systems provide guidance that leads to safe and effective clinical decisions and care.

  12. Quality management system in the CIEMAT Radiation Dosimetry Service.

    Science.gov (United States)

    Martín, R; Navarro, T; Romero, A M; López, M A

    2011-03-01

    This paper describes the activities realised by the CIEMAT Radiation Dosimetry Service (SDR) for the implementation of a quality management system (QMS) in order to achieve compliance with the requirements of ISO/IEC 17025 and to apply for the accreditation for testing measurements of radiation dose. SDR has decided the accreditation of the service as a whole and not for each of its component laboratories. This makes it necessary to design a QMS common to all, thus ensuring alignment and compliance with standard requirements, and simplifying routine works as possible.

  13. Implementation of Quality Management System for Historical Building Conservation

    Directory of Open Access Journals (Sweden)

    Zahari N.F.

    2014-01-01

    Full Text Available The main objectives of this study are twofold. Firstly, to identify the implementation of ISO 9001 procedures being used as references for conservation works and the development of Quality Management System (QMS guidelines. Data were solicited from three (3 conservation areas. The analysis involved of descriptive approach and statistical methods. The findings revealed that QMS is not structurally established, implemented and enforced as part of conservation practice in Malaysia. From the findings, the authors hope to give clear perception to the reader on current preservation practice and the existence of QMS with reference to ISO 9001 for future conservation mechanism.

  14. Enhancing lean supply chain through traffic light quality management system

    Directory of Open Access Journals (Sweden)

    Md. Mazharul Islam

    2013-03-01

    Full Text Available Lean is a continuous journey to grow and excel the company. Any company want to develop and cope with the world pace must adopt lean. However, in most of the organizations the management culture or people’s mentality is not so good to embrace change. They have predestined mind set where no change is normally allowed. Lean is a cooperative way of working that involves all departments and all personnel to work together in a team for the betterment of the entire company. Without providing fixed solution of any problem it suggests the best way that people willingly accept to do. Lean normally deals with highest quality, shorter lead time and lowest cost. In Bangladesh, most of the garment manufacturing companies are experiencing a massive quality problem. We describe a case where traffic light, a tool of lean quality system was adopted to a garment manufacturing company in Bangladesh. We also provide the charts to contrast the before and after scenario in detail, in order to illustrate the company benefits. After the traffic light system being implemented, the quality status was improved, production capacity was increased; significant days were saved that enhanced the lead time and thus strengthen the supply chain.

  15. Design: Vital step for Quality management system implementation.

    Directory of Open Access Journals (Sweden)

    Paula Evenilda Cruz Esmoris

    2009-12-01

    Full Text Available Sancti Spíritus´ Acopio, Beneficio y Comercialización de Productos Apícolas organization developed a Quality management system (QMS according to NC-ISO 9001:2008 ”Quality management systems - Requirements”. In this organization, QMS implementation is not only a strategy to increase competitiveness and clients satisfaction, but a requirement to improve its performance and constitutes a demand of international market because honey is an exportable product. This article presents QMS design according to the description of its key elements. Design was based on legal and regulatory requirements from corresponding organizations and technical orientations issued by the Empresa Nacional Apícola. Items taking into account were related with the definition of: scope (products, processes and areas; QMS processes and their relations (map; product related processes and activities; needed resources; responsibilities with QMS; barriers favorable forces to QMS implementation and documentation to support QMS processes. Use of a correct design allows a successful next steps implementation of QMS and complying with the Instituto Nacional de Normalización methodology.

  16. Laboratory quality management system: Road to accreditation and beyond

    Directory of Open Access Journals (Sweden)

    V Wadhwa

    2012-01-01

    Full Text Available This review attempts to clarify the concepts of Laboratory Quality Management System (Lab QMS for a medical testing and diagnostic laboratory in a holistic way and hopes to expand the horizon beyond quality control (QC and quality assurance. It provides an insight on accreditation bodies and highlights a glimpse of existing laboratory practices but essentially it takes the reader through the journey of accreditation and during the course of reading and understanding this document, prepares the laboratory for the same. Some of the areas which have not been highlighted previously include: requirement for accreditation consultants, laboratory infrastructure and scope, applying for accreditation, document preparation. This section is well supported with practical illustrations and necessary tables and exhaustive details like preparation of a standard operating procedure and a quality manual. Concept of training and privileging of staff has been clarified and a few of the QC exercises have been dealt with in a novel way. Finally, a practical advice for facing an actual third party assessment and caution needed to prevent post-assessment pitfalls has been dealt with.

  17. Laboratory quality management system: road to accreditation and beyond.

    Science.gov (United States)

    Wadhwa, V; Rai, S; Thukral, T; Chopra, M

    2012-01-01

    This review attempts to clarify the concepts of Laboratory Quality Management System (Lab QMS) for a medical testing and diagnostic laboratory in a holistic way and hopes to expand the horizon beyond quality control (QC) and quality assurance. It provides an insight on accreditation bodies and highlights a glimpse of existing laboratory practices but essentially it takes the reader through the journey of accreditation and during the course of reading and understanding this document, prepares the laboratory for the same. Some of the areas which have not been highlighted previously include: requirement for accreditation consultants, laboratory infrastructure and scope, applying for accreditation, document preparation. This section is well supported with practical illustrations and necessary tables and exhaustive details like preparation of a standard operating procedure and a quality manual. Concept of training and privileging of staff has been clarified and a few of the QC exercises have been dealt with in a novel way. Finally, a practical advice for facing an actual third party assessment and caution needed to prevent post-assessment pitfalls has been dealt with.

  18. Integrated Quality Management System in Public Urban Traffic

    Directory of Open Access Journals (Sweden)

    Husein Pašagić

    2005-09-01

    Full Text Available Public urban traffic (PUT requirements are based on thespecific characteristics that dictate the requirements themselves.The problems faced by all the big cities regarding public urbantransport are very similar, and they range from unacceptabilityof the very organisational structure of the system facing the populationgrowth, limitations and congestions of the traffic routesloaded by an increasing number of automobiles, to the chroniclack of economic funds for the investments that would createthe necessary conditions for positive shifts. In PUT there aremany random parameters whose statistical laws are not easy todetermine and it is often the topic of research of various profilesof scientists. There is always the satisfaction, that is, the lack ofsatisfaction by the final user of the public urban transport andall the other involved groups. The result is that the potential usersof public urban transport give up and try to find other solutionsfor their transport needs, turning in principle to individualtraffic. Consequently, the number of passenger cars on the trafficroutes increases along with all the resulting negative effects.The complex systems of public urban transport facing the increasingrequirements to improve efficiency have to be subjectedto certain changes in order to achieve physical sustainability oftraffic at all, and to satisfy the environmental requirements thatoccur as counterbalance to the pollution of the urban area.With the aim of achieving optimal conditions for the qualityof service, and by introducing acceptable traffic solutionscombined with the integrated quality management systembased on the standards ISO 9001 and ISO 14000 high-qualityshifts are made possible. The integration of these standards resultsin the rational combining of the quality management systeminto a single efficient system, reflected in achieving high-quality traffic and transport service, improved informationflow, unique documentation, positive

  19. Quality Management System Implementation at KELTEC-A Case Study

    OpenAIRE

    Aniyan, S.

    2002-01-01

    The scenario of quality is expanding exponentially. In the present-day world, quality is now in the driver's seat. With this globalisation of industrial products, many problems and opportunities have risen, primarily due to inconsistent standards existing in the market. The International Standards Organisation has tried (and seem to be very successful in doing so) to standardise a minimum level of quality norms. These norms act as the foundation to implements total quality management (...

  20. Quality of management in the health care system.

    Science.gov (United States)

    Borgenhammar, E

    1990-01-01

    Quality of management is a necessary, yet not sufficient, prerequisite in quality of care. There are two main approaches to improved quality. One is the individualist approach, where the role of the manager is emphasized. The other is the contextual approach. Focus is on managerial prerequisites such as organizational structure, culture, participation in decision making, and use of management time. Individualist as well as contextualist approaches are presented. Each decade during the 20th century has had its own "pet theory" regarding what problems the manager should allocate time on. A study of 41 Nordic public health researchers illustrates that cost-benefit analysis is the best known of ten theories. Management ethics, with the manager as ideologist, is seen as particularly demanding on managerial creativity.

  1. Preparation process for implantation of the quality management system: study of the difficulties from viewpoint of quality management department staff

    Directory of Open Access Journals (Sweden)

    Jaiane Aparecida Pereira

    2016-11-01

    Full Text Available Based on the need for continuous improvement by companies to differentiate themselves against competitors and provide reliability to customers, quality management systems prove to be a valuable tool. However, the preparation process for their implementation is extensive and presents some difficulties. The aim of this research was therefore to understand the difficulties faced by the Quality Management Departament staff during the preparation process for implementing a quality management system at a distributor of electrical products. A qualitative study was developed, using participatory and documentary research. The results showed a difficulty at each step that should be worked on in due time for successful implementation. The main difficulty was the resistance to change by employees, a factor that tends to persist, demanding regular awareness training. In addition, investments showed a need to adapt and improve processes, with it being necessary to assess the advantages of the system in order to prove its viability.

  2. [The German Quality Management System for Outpatient Care (Q-M-A) Checklist--an instrument for assessing quality management systems in outpatient care].

    Science.gov (United States)

    Thomeczek, C; Birkner, B; Everz, D; Gass, S; Gramsch, E; Hellmann, A; Herholz, H; Oesingmann, U; Gibis, B; Stobrawa, F; Weidringer, J-W; Ollenschläger, G

    2003-10-01

    Quality management systems had originally been designed for industrial purposes and were hardly applicable for small enterprises, there have been adjustments to the two main applications EFQM and ISO enabling utilisation also in ambulatory care. There are also different approaches like the Dutch Visitatiae concept which reflects the needs of GP's and is based on peer exchange. The presented paper gives an overview of existing quality management and certification systems and presents an instrument for evaluation. This checklist was developed by an interdisciplinary expert panel of the Agency for Quality in Medicine and serves as an aid for users and graders of quality management systems with regard to the feasibility of these systems.

  3. [Recommendations for implementing the quality policy and organisation of a quality management system].

    Science.gov (United States)

    Daunizeau, A

    2013-06-01

    Preliminary issues to implement a quality management system are described. They include the definition of the structure, a hierarchical and functional organization chart and the engagement of the whole personnel to apply the requirements of the standard EN ISO 15189. The policy has to be translated into objectives.

  4. Systems approach to managing educational quality in the engineering classroom

    Science.gov (United States)

    Grygoryev, Kostyantyn

    Today's competitive environment in post-secondary education requires universities to demonstrate the quality of their programs in order to attract financing, and student and academic talent. Despite significant efforts devoted to improving the quality of higher education, systematic, continuous performance measurement and management still have not reached the level where educational outputs and outcomes are actually produced---the classroom. An engineering classroom is a complex environment in which educational inputs are transformed by educational processes into educational outputs and outcomes. By treating a classroom as a system, one can apply tools such as Structural Equation Modeling, Statistical Process Control, and System Dynamics in order to discover cause-and-effect relationships among the classroom variables, control the classroom processes, and evaluate the effect of changes to the course organization, content, and delivery, on educational processes and outcomes. Quality improvement is best achieved through the continuous, systematic application of efforts and resources. Improving classroom processes and outcomes is an iterative process that starts with identifying opportunities for improvement, designing the action plan, implementing the changes, and evaluating their effects. Once the desired objectives are achieved, the quality improvement cycle may start again. The goal of this research was to improve the educational processes and outcomes in an undergraduate engineering management course taught at the University of Alberta. The author was involved with the course, first, as a teaching assistant, and, then, as a primary instructor. The data collected from the course over four years were used to create, first, a static and, then, a dynamic model of a classroom system. By using model output and qualitative feedback from students, changes to the course organization and content were introduced. These changes led to a lower perceived course workload and

  5. IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM IN A TRAVEL AGENCY

    OpenAIRE

    Virgil NICULA; POPSA Roxana Elena

    2014-01-01

    The present research refers to the major problems existing in the Romanian tourism, namely, "manufacturing" and commercialization of certain products non-compliant with the user’s requirements in terms of quality. In tourism and hospitality industry, quality can be judged on the extent to which the service received meets the customer’s expectations. So, the quality is important for both customers and managers of various travel agencies, as it can contribute to making better products at lower ...

  6. Transforming an EPA QA/R-2 quality management plan into an ISO 9002 quality management system.

    Science.gov (United States)

    Kell, R A; Hedin, C M; Kassakhian, G H; Reynolds, E S

    2001-01-01

    The Environmental Protection Agency's (EPA) Office of Emergency and Remedial Response (OERR) requires environmental data of known quality to support Superfund hazardous waste site projects. The Quality Assurance Technical Support (QATS) Program is operated by Shaw Environmental and Infrastructure, Inc. to provide EPA's Analytical Operations Center (AOC) with performance evaluation samples, reference materials, on-site laboratory auditing capabilities, data audits (including electronic media data audits), methods development, and other support services. The new QATS contract awarded in November 2000 required that the QATS Program become ISO 9000 certified. In a first for an EPA contractor, the QATS staff and management successfully transformed EPA's QA/R-2 type Quality Management Plan into a Quality Management System (QMS) that complies with the requirements of the internationally recognized ISO 9002 standard and achieved certification in the United States, Canada, and throughout Europe. The presentation describes how quality system elements of ISO 9002 were implemented on an already existing quality system. The psychological and organizational challenges of the culture change in QATS' day-to-day operations will be discussed for the benefit of other ISO 9000 aspirants.

  7. Community Multi-scale Air Quality (CMAQ) Modeling System for Air Quality Management

    Science.gov (United States)

    CMAQ simultaneously models multiple air pollutants including ozone, particulate matter and a variety of air toxics to help air quality managers determine the best air quality management scenarios for their communities, regions and states.

  8. Quality control in FISH as part of a laboratory's quality management system.

    Science.gov (United States)

    Hastings, Ros

    2010-01-01

    Quality control in the laboratory setting requires the establishment of a quality management system (QMS) that covers training, standard operating procedures, internal quality control, validation of tests, and external quality assessment (EQA). Laboratory accreditation through inspection by an external body is also desirable as this provides an effective procedure for assuring quality and also reassures the patient that the laboratory is working to acceptable international standards. The implementation of fluorescence in situ hybridisation (FISH) in the routine diagnostic laboratory requires rigorous quality control with attention to when it is appropriate to apply the technology, a systematic approach to the validation of probes, policies and procedures documenting the analytical validity of all FISH tests performed, technical procedures involved, and a comprehensive means of reporting results. Knowledge of the limitations of any FISH test is required in relation to the probe and/or tissue being examined, since errors of analysis and interpretation can result in incorrect patient management. A structured QMS with internal quality control and regular audits will minimise the error rate.

  9. [The organization of system of quality management in large multitype hospital].

    Science.gov (United States)

    Taĭts, B M; Krichmar, G N; Stvolinskiĭ, I Iu; Grandilevskaia, O L

    2013-01-01

    The article presents the characteristics and assessment of functioning of model of quality management in large multitype hospital. The results of work of the municipal hospital of Saint Venerable martyr Elizabeth of St Petersburg concerning the implementation of system of quality management in 2001-2011 of the foundation of principles of total quality management of medical service and principles of quality management according international standards ISO and their Russian analogues.

  10. Theoretical and Practical Aspects of Logistic Quality Management System Documentation Development Process

    Directory of Open Access Journals (Sweden)

    Linas Šaulinskas

    2013-12-01

    Full Text Available This paper addresses aspects of logistics quality management system documentation development and suggests models for quality management system documentation development, documentation hierarchical systems and authorization approval. It also identifies logistic processes and a responsibilities model and a detailed document development and approval process that can be practically applied. Our results are based upon an analysis of advanced Lithuanian and foreign corporate business practices, a review of current literature and recommendations for quality management system standards.

  11. Quality Management Systems And Impact From Standardization In Albanian Companies

    Directory of Open Access Journals (Sweden)

    Ira Zoga Gjika

    2015-08-01

    Full Text Available The increase of competition in the local and regional markets is forcing companies to provide high quality products and services as well as to continuously improve their activities. The quality management systems and standard implementation in Albanian companies are the at the focus of this paper with the intention to evidence the actual situation and the results achieved from the certification process. The implementation of ISO standard requirements together with the assessment of the benefits deriving from it is a relatively new experience for Albanian companies and slightly developed in our economic literature. Consequently this work follows a combined approach of reviewing the relevant rich literature of the last decades with the empirical survey of some Albanian companies that have chosen ISO certification as an instrument to gain competitive advantage in the market. The analysis of factors that drive companies towards such time consuming costly and managerially- wise committed process is one of main study objectives. It is followed by the assessment of benefits deriving from this process for companies in quantitative and qualitative terms. Comparing the expected advantages from the certification with those actually obtained might assist companies themselves to improve their processes. From the other side this comparison serves as a basis for suggestions and recommendations to other companies that intend to make good use of advantages the ISO certification.

  12. Quality in Service Management System According to ISO 20000

    Science.gov (United States)

    Šrubařová, Ružena

    2012-12-01

    ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

  13. [Audits of the quality management system and safety in radiotherapy: Lessons learned and future prospects].

    Science.gov (United States)

    Leroy, E; Marque, A

    2016-10-01

    The external audit of the management system of quality and safety in radiotherapy by quality managers of the French Association of Quality and Safety in Radiotherapy (AFQSR) is an opportunity to exchange good practices, returns of experience, effectiveness and weaknesses of the quality system, and its perceptions by all the teams. We present the results of the first audits conducted, and the results of a survey on the perception of quality at national level.

  14. NASE 2015: Implementation of a Management Quality System

    Science.gov (United States)

    Ros, Rosa Maria; García, Beatriz; Santa Maria, Delia

    2015-08-01

    ISO 29990:2010, Learning services for non-formal education and training - Basic requirements for service providers, proposes enhance transparency and allow comparison on a worldwide basis of learning services, offering a single alternative backed by international consensus to the huge variety of national service and management standards which now exists in the field of non-formal learning. The objective of ISO 29990:2010 is to provide a generic model for quality professional practice and performance, and a common reference for learning service providers and their clients in the design, development and delivery of non-formal education, training and development.NASE project, which was born as a consequence of the implementation of IAU-10 Years Strategic Plan and it is in agreement with the proposal to increase the interest and efforts of IAU on schools before the university and constitutes good objective for the implementation of ISO 29990-2010.Taking into account the main objectives of the Strategic Plan, it is possible to remark that NASE acts on all the education levels, and had, during the past 5 years a big impact because Ministries of Education, Universities and Planetariums are involved. After 5 years NASE organized more than 60 courses in about 20 countries distributed in America, Africa, Asia and Europe. In many countries local governments changed their curriculum according NASE course contents (i.e. Nicaragua, Argentina and Honduras).The knowledge obtained by teachers is evaluated by the department of education of the local government or universities who participated. NASE acts as part of the Professional formation of Professors in Science and in this sense is a Program directed to the Tertiary and University Education.After 5 years of development, we present the implementation of a Quality Management System, according to ISO 29990:2010, devoted to Learning services for non-formal education and training. Basic requirements for service providers, and show

  15. Informational system as an instrument for assessing the performance of the quality management system

    Science.gov (United States)

    Rohan, R.; Roşu, M. M.

    2017-08-01

    At present there is used a significant number of techniques and methods for diagnosis and management analysis which support the decision-making process. All these methods facilitate reaching the objectives for improving the results through efficiency, quality and customer satisfaction. By developing a methodology for analysing the problems identified in the macro-productive companies there can be brought outstanding benefits to the management and there are offered new perspectives on the critical influencing factors within a system. Through this paper we present an effective management strategy, applicable to an organization with productive profile in order to design an informational system aimed to manage one of its most important and complex systems, namely the coordination of the quality management system. The informational organisation of the quality management system on management principles, ensures an optimization of the informational energy consumption, allowing the management to deal with the following: to ascertain the current situation; to seize the opportunities, but also the potential risks afferent to the organisation policy; to observe the strengths and weaknesses; to take appropriate decisions and then to control the effects obtained. In this way, the decisional factors are able to better understand the available opportunities and to base more efficiently the process of choosing the alternatives.

  16. Color management systems: methods and technologies for increased image quality

    Science.gov (United States)

    Caretti, Maria

    1997-02-01

    All the steps in the imaging chain -- from handling the originals in the prepress to outputting them on any device - - have to be well calibrated and adjusted to each other, in order to reproduce color images in a desktop environment as accurate as possible according to the original. Today most of the steps in the prepress production are digital and therefore it is realistic to believe that the color reproduction can be well controlled. This is true thanks to the last years development of fast, cost effective scanners, digital sources and digital proofing devices not the least. It is likely to believe that well defined tools and methods to control this imaging flow will lead to large cost and time savings as well as increased overall image quality. Until now, there has been a lack of good, reliable, easy-to- use systems (e.g. hardware, software, documentation, training and support) in an extent that has made them accessible to the large group of users of graphic arts production systems. This paper provides an overview of the existing solutions to manage colors in a digital pre-press environment. Their benefits and limitations are discussed as well as how they affect the production workflow and organization. The difference between a color controlled environment and one that is not is explained.

  17. Quality Management in Indian Higher Education System: Role of Internal Quality Assurance Cell (IQAC

    Directory of Open Access Journals (Sweden)

    V.S. Mangnale

    2011-11-01

    Full Text Available The primary objective of this research is to explore the perceptions of both the higher education institutions and students on the various quality deliverables in the Indian higher education system along with careful observation of the role of Internal Quality Assurance Cell (IQAC in sustaining quality delivery of education service. The research study reviewed the germane literature on higher education and quality management in higher education. Then, the researchers used two separate questionnaires to gather the opinions of 10 higher education institutions and 250 students on quality of education service delivery in the first quarter of this year from the Pune district of Maharashtra state. The collected data was analyzed with the support of Microsoft Excel software packages. The findings of the analysis confirmed that institutions were confidently provided academic activity reflecting their goals and objectives with highly qualified faculty through an eclectic approach with the support of research with ample focus on library and community services. Students also expressed different wavering perceptions on the academic activity, faculty communication skills, motivation and mentoring etc. Only 33 and 80% students uttered positively about the faculty subject knowledge and sports, and infrastructure facilities provided by the institution. In a nut shell, both institutions and students insisted for more constructive role from the Internal Quality Assurance Cell (IQAC in protecting the quality of higher education.

  18. Introduction of a quality management system at the Gemeinschaftskernkraftwerk Neckar GMBH (GKN)

    Energy Technology Data Exchange (ETDEWEB)

    Haug, W. [Gemeinschaftskernkraftwerk Neckar GmbH, Neckarwestheim (Germany); Graeber, U. [BTB-Jansky GmbH, Gerlinger Strasse 151, 71229 Leonberg (Germany)

    1997-07-01

    In the course of commissioning unit II of the GKN nuclear power plant, a Quality Assurance Manual was introduced in 1988. The Quality Assurance Manual is essentially based on the quality assurance elements of KTA 1401; that is, the emphasis is on quality assurance procedures for safety relevant plant components. During the actual application of the Quality Assurance Manual, however, it soon became apparent that this one-dimensional approach to quality management is not sufficient for the efficient organization of the quality related operational processes and procedures. The management of GKN decided at the end of 1992 to carry out a revision of the Quality Assurance Manual, with the objective of using quality, within the meaning of DIN ISO 9001, as a comprehensive organizational element for all operational processes and procedures. BTB-Jansky GmbH, a consulting firm familiar with the operational processes and procedures was commissioned to revise the Quality Assurance Manual, to investigate the procedures and implement a quality management system. The introduction of the quality management system has made it possible for the quality relevant processes and procedures at GKN to be regulated comprehensively and in a systematically transparent and workable manner. The introduction of the quality management system took place within the framework of an efficiency raising programme. It becomes apparent from this that the introduction of a quality management system is able to provide economic benefits for the operator. (orig.)

  19. The Role of Information Systems in Implementing Total Quality Management

    Directory of Open Access Journals (Sweden)

    Ahmad Z. Siam

    2012-01-01

    Full Text Available Problem statement: The aim of this study is to identify the extent to which Information Technology (IT has been used to support TQM in order to identify the role of IT in implementing Total Quality Management (TQM. The primary emphasis of this study was on how IT provides help and supports in TQM processes rather than on TQM performance. This has many policy implications for different firms that are welling to enhance the role of IT in different aspects of their TQM. Approach: The questionnaire survey was used as the data collection method. Data were analysed using SPSS programme. This study is limited only to the managers of operations departments in different companies at Sohar Industrial Estate in Oman. Results: The results of the research indicate that the usage of IT is not the same among the different TQM dimensions. The highest level of IT support was used in information and analysis, output quality assurance and important innovation. While the lowest level of IT support was used in quality results and supplier quality assurance. Conclusion/Recommendations: As IT role should be enhanced in modifying work processes in order to improve product quality and productivity. Value and international implications: This study is the first to be applied in Gulf area, an area that exhibits arapid groth and presence of international companies.

  20. Total quality management and the Army health care system.

    Science.gov (United States)

    Jeffer, E K

    1991-10-01

    Total quality management (TQM) is the newest in a long line of magic formulas which have been touted as saviors for American industry and medicine. The author discusses the basic concepts of TQM and notes that much of it resembles philosophical beliefs long held by the medical community. TQM does offer many opportunities to refine old concepts and further those goals of quality care to which health care providers have always aspired. If, however, it becomes simply another codified bureaucracy, then a great deal of time and money will be invested for very little gain.

  1. The Implementation of HI-Q Quality Management System Case: Dream Hostel

    OpenAIRE

    2014-01-01

    Dream Hostel is a well-known hostel located in Tampere, Finland. In 2012, the hostel acquired the HI-Q quality management system, developed by Hostelling International. The quality management system was acquired because Dream hostel wanted to improve their company processes and organizational management. The audit process was completed with excellent results in May 2013 and Dream Hostel earned the official HI-Q seal of quality. The purpose of the thesis was to find out the changes in Drea...

  2. Methodological considerations on the assessment of the implementation of quality management systems

    NARCIS (Netherlands)

    Harten, van Willem H.; Casparie, Ton F.; Fisscher, Olaf A.M.

    2000-01-01

    Quality management systems (QMS) can be considered as an emerging management technology in health care. It is as yet not common to perform assessment of such technology in order to obtain relevant information on the added value. In this paper the specific aspects of the assessment of a quality manag

  3. How Leadership Style Impacts The Management Information System Quality-A Theorytical Study

    Directory of Open Access Journals (Sweden)

    Alfian

    2015-08-01

    Full Text Available This study aimed to examine the theoretical impact leadership styles on the quality of management information systems. Several approaches of leadership styles theory is used to explain of how the impact on the quality of management information systems. In order to measure the impact of leadership styles on the quality of management information systems can be seen from the way or behavior or styles of leadership in influencing subordinates with several approaches including 1 Trait theory of leadership 2 Contingency theory of leadership 3 Path-goal theory of leadership 4 Transformational and transactional theories of leadership. The results achieved in the context of the management information system of leadership is leadership can influence subordinates users systems achieve effective performance namely the presence of a situation where the user system implementing quality management information system to produce quality information

  4. Identifying and confirming information and system quality requirements for multi-agency disaster management

    NARCIS (Netherlands)

    Bharosa, N.; Appelman, J.A.; Van Zanten, B.; Zuurmond, A.

    2009-01-01

    This paper investigates the relevance and assurance of information and system quality as requirements for information systems success during disaster management. Despite the many examples of poor information quality and poor system quality, research on the relevance and assurance of these requiremen

  5. Identifying and confirming information and system quality requirements for multi-agency disaster management

    NARCIS (Netherlands)

    Bharosa, N.; Appelman, J.A.; Van Zanten, B.; Zuurmond, A.

    2009-01-01

    This paper investigates the relevance and assurance of information and system quality as requirements for information systems success during disaster management. Despite the many examples of poor information quality and poor system quality, research on the relevance and assurance of these requiremen

  6. Identifying and confirming information and system quality requirements for multi-agency disaster management

    NARCIS (Netherlands)

    Bharosa, N.; Appelman, J.A.; Van Zanten, B.; Zuurmond, A.

    2009-01-01

    This paper investigates the relevance and assurance of information and system quality as requirements for information systems success during disaster management. Despite the many examples of poor information quality and poor system quality, research on the relevance and assurance of these

  7. MODELS OF QUALITY MANAGEMENT SYSTEM: CONTENT AND SCOPE

    Directory of Open Access Journals (Sweden)

    Awny ZREKAT

    2015-12-01

    Full Text Available In this article are analyzed methods developed to prevent the wastage of the majority of the benefit from the production process: JIT, Value Engineering and Constructability. These methods were developed parallel to the development of quality control, quality assurance and total quality management.MODELE DE SISTEM AL MANAGEMENTULUI CALITĂŢII: CONŢINUTUL ŞI DOMENIUL DE APLICAREÎn acest articol sunt analizate metodele de prevenire a pierderilor beneficiului majoritar din procesul de producţie: JIT (eficienţa timpului, Valoarea Inginerie, Constructivitate. Aceste metode au fost dezvoltate în paralel cu evoluţia controlului calităţii, asigurarea calităţii şi managementului calităţii totale.

  8. Quality management of human resources. Providers should begin by focusing on education, performance management, and reward systems.

    Science.gov (United States)

    Blair, C S; Fordyce, M; Barney, S M

    1993-10-01

    For a quality management transformation to occur, a healthcare organization must focus on education and development, performance management, and recognition and reward systems during the first years of implementation. Education and development are perhaps the most important human resource management functions when implementing quality management principles and processes because behavioral changes will be required at all organizational levels. Specific programs that support an organization's quality management effort will vary but should include the conceptual, cultural, and technical aspects of quality management. The essence of quality management is to always satisfy the customer and to continuously improve the services and products the organization offers. The approach to performance management should therefore rely on customer feedback and satisfaction. An organization committed to quality management should base its performance management approach on customer orientation, process improvement, employee involvement, decision making with data, and continuous improvement. Managers and trustees are being challenged to provide innovative recognition and reward systems that reinforce the values and behaviors consistent with quality management. Such systems must also be aligned with the behaviors and outcomes that support the philosophy, mission, and values of the Catholic healthcare ministry. The following components should be considered for a recognition and reward system: base pay, incentives, benefits, and nonmonetary rewards.

  9. [CAP quality management system in clinical laboratory and its issue].

    Science.gov (United States)

    Tazawa, Hiromitsu

    2004-03-01

    The CAP (College of American Pathologists) was established in 1962 and, at present, CAP-accredited laboratories include about 6000 institutions all over the world, mainly in the U.S. The essential purpose of CAP accreditation is high quality reservation and improvement of clinical laboratory services for patient care, and is based on seven points, listed below. (1) Establishment of a laboratory management program and laboratory techniques to assure accuracy and improve overall quality of laboratory services. (2) Maintenance and improvement of accuracy objectively by centering on a CAP survey. (3) Thoroughness in safety and health administration. (4) Reservation of the performance of laboratory services by personnel and proficiency management. (5) Provision of appropriate information to physicians, and contribution to improved quality of patient care by close communication with physicians (improvement in patient care). (6) Reduction of running costs and personnel costs based on evidence by employing the above-mentioned criteria. (7) Reduction of laboratory error. In the future, accreditation and/or certification by organizations such as CAP, ISO, etc., may become a requirement for providing any clinical laboratory services in Japan. Taking the essence of the CAP and the characteristics of the new international standard, ISO151589, into consideration, it is important to choose the best suited accreditation and/or certification depending of the purpose of clinical laboratory.

  10. Application of integrative information system improves the quality and effectiveness of cancer case management.

    Science.gov (United States)

    Lee, Pei-Yi; Chang, Tsue-Rung

    2015-01-01

    Cancer case management provides consecutive care during the entire process through diagnosis to treatment and follow-up. We established an integrative information system with integration of the health information system. This integrative information system shortened the time spent on case screening, follow-up data management, and monthly data summarization of case managers. It also promoted the case follow-up rate. This integrative information system may improve the quality and effectiveness for cancer case management, one important part of cancer nursing.

  11. The Main Subsystems Involved in Defining the Quality Management System in a Hospital

    Directory of Open Access Journals (Sweden)

    Dobrea Valentina Alina

    2010-06-01

    Full Text Available The hospital is the most important organization in health field, so they have to improve the quality in all the activities deployed. A very suitable way to show the hospital’s preoccupation for quality of health services is the quality management system certificate according ISO 9001/2000. In understanding the architecture of the hospital quality management system is necessary to decompose this system in subsystems and analyze each separately: the managerial subsystem, the human subsystem, the social subsystem, thetechnical subsystem, the informative subsystem. The relationship between those subsystems leads to the continuous improvement of quality in health services.

  12. Unisys' experience in software quality and productivity management of an existing system

    Science.gov (United States)

    Munson, John B.

    1988-01-01

    A summary of Quality Improvement techniques, implementation, and results in the maintenance, management, and modification of large software systems for the Space Shuttle Program's ground-based systems is provided.

  13. The relationship between social capital and quality management systems in European hospitals: a quantitative study.

    Directory of Open Access Journals (Sweden)

    Antje Hammer

    Full Text Available BACKGROUND: Strategic leadership is an important organizational capability and is essential for quality improvement in hospital settings. Furthermore, the quality of leadership depends crucially on a common set of shared values and mutual trust between hospital management board members. According to the concept of social capital, these are essential requirements for successful cooperation and coordination within groups. OBJECTIVES: We assume that social capital within hospital management boards is an important factor in the development of effective organizational systems for overseeing health care quality. We hypothesized that the degree of social capital within the hospital management board is associated with the effectiveness and maturity of the quality management system in European hospitals. METHODS: We used a mixed-method approach to data collection and measurement in 188 hospitals in 7 European countries. For this analysis, we used responses from hospital managers. To test our hypothesis, we conducted a multilevel linear regression analysis of the association between social capital and the quality management system score at the hospital level, controlling for hospital ownership, teaching status, number of beds, number of board members, organizational culture, and country clustering. RESULTS: The average social capital score within a hospital management board was 3.3 (standard deviation: 0.5; range: 1-4 and the average hospital score for the quality management index was 19.2 (standard deviation: 4.5; range: 0-27. Higher social capital was associated with higher quality management system scores (regression coefficient: 1.41; standard error: 0.64, p=0.029. CONCLUSION: The results suggest that a higher degree of social capital exists in hospitals that exhibit higher maturity in their quality management systems. Although uncontrolled confounding and reverse causation cannot be completely ruled out, our new findings, along with the results of

  14. [Establishment of a quality management system in a department of ophthalmology].

    Science.gov (United States)

    Braune, S; Kohnen, T

    2009-08-01

    Establishing a quality management system in clinics gains more and more significance. Due to an increase of competition and the development in the daily routine in hospitals the implementation of such a system gets more relevance. The establishment and subsequent certification of the quality management system is described in this article as accomplished in our clinic. Various systems of quality management (ISO, EFQM, KTQ) have been considered and the ISO certification is explained. This article specifies basic structures such as the guidance team, quality management supervisor, and quality manual. With the implementation of such a system we aimed to ameliorate the procedures and routines for the sake of our patients and to improve the daily processes.

  15. Iso 19011:2002--a combined auditing standard for quality and environmental management systems.

    Science.gov (United States)

    Johnson, G L

    2000-01-01

    In a precedent-setting decision in 1998, the International Organization for Standardization (ISO) directed ISO Technical Committee (TC) 176 on Quality Management and ISO TC 207 on Environmental Management to develop jointly a single guideline standard for auditing quality and environmental management systems. When approved, this standard would replace ISO 10011-1, ISO 10011-2, and ISO 10011-3 on quality auditing and ISO 14010, ISO 14011, and ISO 14012 on environmental auditing. A Joint Working Group (JWG) was established comprising experts from both TC 176 and TC 207 to develop the new standard, ISO 19011, Guidelines on Quality and/or Environmental Management Systems Auditing, and to incorporate lessons learned from efforts to improve compatibility between ISO 9001/9004 and ISO 14001/14004, the standards for quality and environmental management systems, respectively. Work is proceeding on the development of ISO 19011 with an expected completion in early 2002.

  16. DEVELOPMENT OF PASSENGER TRAFFIC SERVICE QUALITY MANAGEMENT SYSTEM OF RAILWAY ENTERPRISES

    Directory of Open Access Journals (Sweden)

    M. V. Rudenko

    2016-12-01

    Full Text Available Purpose. At the present stage of development of Ukraine’s economy, passenger traffic service quality management of railway enterprises became one of the main tasks to ensure their efficient operation. In terms of railway re-forms and increased competition in the transport market, the discrepancies between the technological level of traffic and the growing needs of society and the quality standards of transport services, the priority is the establishment of quality management system for passenger traffic services in rail transport. This question should be considered in the paper. Methodology. To achieve this goal and ensure a high quality level of passenger traffic services in rail trans-port, which involves a combination of approaches to the position of consumers (determination of their satisfaction and railway enterprises (measurement of results and formation processes of service quality, the paper proposed a passenger traffic service quality management system. The proposed methodical approach to formation of the passenger traffic service quality management system in rail transport implements a principally new scheme of interaction of elements during provision of services, where the inter-related resources (human, material, financial, information, means, instruments and processes result in creation of quality transport service. Findings. The efficiency of the passenger traffic service quality management system allows detecting the dynamic of improvement of the services provided by the railway enterprises and building the system which is self-learning on the principles of continuous improvement. The paper grounded new principles of the passenger traffic quality management, which were formed on the basis of general management principles, quality management principles and railway transport management principles. Originality. The work presents the developed passenger traffic service quality management system targeted to meet the expectations of

  17. Development of management quality system for metallurgical enterprise based on Balanced Scorecard with limiting factors

    Directory of Open Access Journals (Sweden)

    Galina Ledneva

    2009-12-01

    Full Text Available The article considers inefficiency of the existing quality management systems (QMS based on standards ISO series 9000. The authors offer integrated QMS with limiting factors on Balanced Scorecard. The Balanced Scorecard with limiting factors helps to efficiently direct process of continuous improvement and achieve top-priority criteria in quality management domain.

  18. Quality management in clinical application of mass spectrometry measurement systems.

    Science.gov (United States)

    Vogeser, Michael; Seger, Christoph

    2016-09-01

    Thanks to highly specific analyte detection and potentially complete compensation for matrix variables based on the principle of stable isotope derivative internal standardisation, mass spectrometry methods allow the development of diagnostic tests of outstanding analytical quality. However, these features per se do not guarantee reliability of tests. A wide range of factors can introduce analytical errors and inaccuracy due to the extreme complexity of the methods involved. Furthermore, it can be expected that the application patterns of MS methods in diagnostic laboratories will change substantially during the coming years - with presumably less specialised laboratories implementing mass spectrometry. Introduction of highly automated test solutions by manufacturers will require some trade-off between operation convenience, sample throughput and analytical performance. Structured and careful quality and risk management is therefore crucial to translate the analytical power of mass spectrometry into actionable and reliable results for individual patients' care and to maintain the degree of reliability that is expected from MS methods in clinical pathology. This reflection review discusses whether particular quality assurance tools have to be applied for MS-based diagnostic tests and whether these tools are different from those applied for optical- and affinity-based standard tests. Both pre-implementation strategies and surveillance of assays with assessment of metadata in routine testing are addressed. The release of the CLSI guideline C62-A in 2014 was a substantial achievement in this context because it addresses a wide spectrum of relevant issues in quality assurance of mass spectrometry-based clinical tests. However, the translation of this best practice document into individual laboratory settings is likely to be heterogeneous.

  19. An Integrated Decision Support System for Water Quality Management of Songhua River Basin

    Science.gov (United States)

    Zhang, Haiping; Yin, Qiuxiao; Chen, Ling

    2010-11-01

    In the Songhua River Basin of China, many water resource and water environment conflicts interact. A Decision Support System (DSS) for the water quality management has been established for the Basin. The System is featured by the incorporation of a numerical water quality model system into a conventional water quality management system which usually consists of geographic information system (GIS), WebGIS technology, database system and network technology. The model system is built based on DHI MIKE software comprising of a basin rainfall-runoff module, a basin pollution load evaluation module, a river hydrodynamic module and a river water quality module. The DSS provides a friendly graphical user interface that enables the rapid and transparent calculation of various water quality management scenarios, and also enables the convenient access and interpretation of the modeling results to assist the decision-making.

  20. Implementation Of Quality Management System For Irradiation Processing Services

    Science.gov (United States)

    Lungu, Ion-Bogdan; Manea, Maria-Mihaela

    2015-07-01

    In today's market, due to an increasing competitiveness, quality management has set itself as an indispensable tool and a reference point for every business. It is ultimately focused on customer satisfaction which is a stringent factor for every business. Implementing and maintaining a QMS is a rather difficult, time consuming and expensive process which must be done with respect of many factors. The aim of this paper is to present a case study for implementing QMS ISO 9001 in a gamma irradiation treatment service provider. The research goals are the identification of key benefits, reasons, advantages, disadvantages, drawbacks etc for a successful QMS implementation and use. Finally, the expected results focus on creating a general framework for implementing an efficient QMS plan that can be easily adapted to other kind of services and markets.

  1. Air quality management system for an industrialized region

    Energy Technology Data Exchange (ETDEWEB)

    Mueller, K.H.

    1975-01-01

    The air pollution control strategy for an industrialized region can be based upon a set of air quality prediction tables, calculated by a correlation of historical meteorology and air quality data. They give a forecast of short-range pollution level which can be used as a warning system, transmission tables, established either by a mathematical or physical simulation of the dispersion process. When unfavourable pollution levels are predicted a reduction strategy has to be applied, which consists in (1) picking out all single emitters contributing to the pollution levels at the control points, (2) calculating reduction coefficients for the emitters which prevent the imminent pollution excess, and (3) selecting the most economic reduction from amongst the reducible source combinations. (auth)

  2. Development on quality management concepts

    OpenAIRE

    Dragan Cristian; Stanca Costel

    2011-01-01

    The purpose of this paper is to perform an analysis of the history of the Total Quality Management (TQM) in the private sector, taking a closer look at its five stages in the Western hemisphere: quality inspection, statistical quality control, system-oriented quality assurance, company-wide quality control, total quality management

  3. Implementation of Quality Management System in Iranian Medical Laboratories

    Directory of Open Access Journals (Sweden)

    P Dahim

    2009-03-01

    Full Text Available "nReference health Laboratory of Iran (RHL has been established under the Secretary of Health in 2007. This organization has been developed from integration of Reference laboratories of Iran, Directorate of General Affairs and Laboratory de­partment of CDC. In accordance with policies of Ministry of Health and Medical Education, also Millennium Development Goals and requirements of IHR the RHL has highlighted his main goal as "Quality Improvement of Medical Laboratory Net­work". In order to achieve this goal as soon and efficient as possible, RHL has tried to launch Quality Management sys­tem in medical laboratories. After studying and analyzing the situation in the country RHL has tried by using ISO 15189 which is an successful international standard to draw national standards and write necessary manuals, guidelines and check­lists. For a successful implementation and detailed managerial observance, three phases were designed: Training, Stepwise imple­mentation of standard requirements in the laboratories, accreditation of laboratories. After one year of training and send­ing out national standards and guidelines, the RHL is in the middle of the second phase "implementation".

  4. The Development of the Quality Management System in Terms of Knowledge Management

    Directory of Open Access Journals (Sweden)

    Romualdas Vitkauskas

    2011-07-01

    Full Text Available The interaction of quality management and knowledge man­agement are analyzed quite widely in scientific literature and discussed with reference to various models integrating these two management theories. However, there are not enough precise tools that could provide a possibility of improving the quality of products and services through knowledge management. To this end, the article examines the already existing models for the interaction between quality management and knowledge management. The results of a survey on Lithuanian industry show what organizational knowledge is the most important while implementing quality management principles aimed at improving quality. The correlation analysis method showed the relationship between quality management principles (process approach, continual improvement, management, facts and the factors defining the product and process quality (the extent of determining process execution time, process resources, costs of process stages, indicators for products and/or services, the dura­tion of the process, the extent of measuring indicators, the extent of collecting information on indicators, the extent of collecting information about the costs of the process.Article in Lithuanian

  5. Developing a Total Quality Management Model for Health Care Systems

    Directory of Open Access Journals (Sweden)

    AM Mosadegh Rad

    2005-10-01

    Full Text Available Background: Total quality management (TQM is a managerial practice to improve the effectiveness, efficiency, flexibility, and competitiveness of a business as a whole. However, in practice, these TQM benefits are not easy to achieve. Despite its theoretical promise and the enthusiastic response to TQM, recent evidence suggests that attempts to implement it are often unsuccessful. Many of these TQM programmes have been cancelled, or are in the process of being cancelled, as a result of the negative impact on profits. Therefore, there is a pressing need for a clinical approach to establishing TQM. Method: The aim of this article is therefore: “To identify the strengths and weakness of TQM, the logical steps towards TQM, and to develop a model so that health care organizations aiming at using TQM to achieve excellence can follow through easily”. Based on the research questions proposed in this study, the research strategies of a literature review, a questionnaire survey, semi-structured interviews, and a participatory action research were adopted in this study. For determining the success and barriers of TQM in health care organizations, a questionnaire survey has done in 90 health acre organizations in Isfahan Province, which implement TQM. The results of this survey were used for introducing a new model of TQM. This model will be developed via a semi-structured interview with at minimum 10 health care and quality managers. Then, through a participatory action research, this model will be implemented in 3 sites. At this time, the questionnaire survey has done and the model is introduced. Therefore, developing the model and its implementation will be done later. Results: In this survey, the mean score of TQM success was 3.48±0.68 (medium from 5 credits. Implementation of TQM was very low, low, medium, high and very high successful respectively in 3.6, 10.9, 21.8, 56.4 and 7.3 percent of health care organizations. TQM had the most effect on

  6. Quality management in orthodontics.

    Science.gov (United States)

    Prahl-Andersen, Birte

    2005-11-01

    The introduction of modern quality thinking to orthodontic care should be a continuing effort on the part of the orthodontic profession. The strategy for the development of a European quality management system in orthodontic care was developed from 1993 to 2000 during the EURO-QUAL project. During the project's first stage, the basic prerequisites were identified for a general model of quality management in orthodontic care. A supra-national agreement was reached on policy statements for orthodontic care in Europe. The essential components of an orthodontic quality management system are: linking orthodontic care to population need, patient partnership, clinical accountability, and containing costs.Value-based health care and "TQM", the philosophy of total quality management, are basic principles applied in accordance with the recommendations of the European Health Committee of September 1997 and the "Health-for-All" policy framework of the World Health Organization.

  7. MUSQA: a CS method to build a multi-standard quality management system

    Science.gov (United States)

    Cros, Elizabeth; Sneed, Isabelle

    2002-07-01

    CS Communication & Systèmes, through its long quality management experience, has been able to build and evolve its Quality Management System according to clients requirements, norms, standards and models (ISO, DO178, ECSS, CMM, ...), evolving norms (transition from ISO 9001:1994 to ISO 9001:2000) and the TQM approach, being currently deployed. The aim of this paper is to show how, from this enriching and instructive experience, CS has defined and formalised its method: MuSQA (Multi-Standard Quality Approach). This method allows to built a new Quality Management System or simplify and unify an existing one. MuSQA objective is to provide any organisation with an open Quality Management System, which is able to evolve easily and turns to be a useful instrument for everyone, operational as well as non-operational staff.

  8. Quality Management Systems in the Clinical Laboratories in Latin America

    Science.gov (United States)

    2015-01-01

    The implementation of management systems in accordance with standards like ISO 9001:2008 (1,2) in the clinical laboratories has conferred and added value of reliability and therefore a very significant input to patient safety. As we know the ISO 9001:2008 (1) a certification standard, and ISO 15189:2012 (2) an accreditation standard, both, at the time have generated institutional memory where they have been implemented, the transformation of culture focused on correct execution, control and following, evidence needed and the importance of register. PMID:27683495

  9. Quality Management Systems in the Clinical Laboratories in Latin America.

    Science.gov (United States)

    Garzon, Alba C

    2015-11-01

    The implementation of management systems in accordance with standards like ISO 9001:2008 (1,2) in the clinical laboratories has conferred and added value of reliability and therefore a very significant input to patient safety. As we know the ISO 9001:2008 (1) a certification standard, and ISO 15189:2012 (2) an accreditation standard, both, at the time have generated institutional memory where they have been implemented, the transformation of culture focused on correct execution, control and following, evidence needed and the importance of register.

  10. Organizational culture focused on quality management and benefits derived from an ERP system implementation

    OpenAIRE

    Oscar F. Bustinza; Mª Nieves Perez-Arostegui; Antonia Ruiz-Moreno

    2013-01-01

    Purpose: Organizational culture focused on quality management aims to meet customer needs and enhance teamwork, being oriented toward a dynamic process of continuous improvement. The purpose of this paper is to analyze whether, indeed, the quality-oriented culture has an effect on the management of business processes. In doing so, we analyze their relationship with the benefits of a resource management system or ERP.Design/methodology/approach: A survey is used to collect data, with valid que...

  11. Service Quality Management in the ITS Telecommunications Systems

    Directory of Open Access Journals (Sweden)

    Tomas Zelinka

    2013-12-01

    Full Text Available Guaranteed selected quality of telecommunication service and wide area coverage are typical requirements of the ITS (Intelligent Transport Systems applications. Extensive range of wireless data services with reasonable coverage is provided by public wireless services operators, however, mostly no guaranteed relevant range of quality and security is available. ITS services require cost-effectively solution which can be resolved by combination of the "core" public solution with the other public as well as private services where and when it is needed. Such approach requires implementation of the relevant flexible system architecture supported by the efficient decision processes. ITS specific service security requirements would not underestimated, as well. Special situation is identified in case of the C2I (Car to Infrastructure and C2C (Car to Car communication namely if the vehicle on board unit is interconnected with the vehicle CAN (Controlled Area Network based network. Such configurations significantly increase potential of dangerous intruders´ attacks. Probability of the critical hazards appearances grows if the ITS data are accessible in the wide area networks. That is also the main reason why relevant telecommunications security support is understood as one of the crucial part of the ITS telecommunications solution.

  12. Quality management system for the disposal of low and medium levels radioactive wastes - RBMN

    Energy Technology Data Exchange (ETDEWEB)

    Azevedo, Antonio Mario P.; Haucz, Maria Judite A.; Fraga, Rosane Rodrigues, E-mail: ampa@cdtn.br, E-mail: hauczmj@cdtn.br, E-mail: rosaner@cdtn.br [Centro de Desenvolvimento de Tecnologia Nuclear (CDTN/CNEN-MG), Belo Horizonte, MG (Brazil)

    2011-07-01

    This article compares the standards applied in quality and safety management systems for the Disposal of Radioactive Waste. The comparison will be a contribution to development, maintenance and improvement the safety and quality system of a disposal of low and medium radioactive waste (RBMN) coordinated by CDTN - Brazilian Development Center for Nuclear Technology). (author)

  13. Building Quality into Learning Management Systems – An Architecture-Centric Approach

    NARCIS (Netherlands)

    Avgeriou, P.; Retalis, Simos; Skordalakis, Manolis

    2003-01-01

    The design and development of contemporary Learning Management Systems (LMS), is largely focused on satisfying functional requirements, rather than quality requirements, thus resulting in inefficient systems of poor software and business quality. In order to remedy this problem there is a research t

  14. Progress in Developing a National Quality Management System for Higher Education in Oman

    Science.gov (United States)

    Carroll, Martin; Razvi, Salim; Goodliffe, Tess; Al-Habsi, Fakhriya

    2009-01-01

    The post-secondary education sector in Oman consists of a complex suite of public and private institutions, in a number of distinct segments, offering local and foreign programmes developed through their respective quality assurance systems. The Omani higher education quality management system is undergoing significant advances to address this…

  15. Building America Top Innovations 2013 Profile – Quality Management System Guidelines

    Energy Technology Data Exchange (ETDEWEB)

    none,

    2013-09-01

    This Top Innovation profile describes quality management system tools that were customized for residential construction by BSC, IBACOS, and PHI, for use by builders, trades, and designers to help eliminate mistakes that would require high-cost rework.

  16. REALIGNMENT OF QUALITY MANAGEMENT SYSTEM FOR IMPROVING THE RELIABILITY OF A BIOFUEL LABORATORY

    National Research Council Canada - National Science Library

    PORTELLA, Cristiane M. de M. A; CAVALCANTI, Eduardo H. S; RESENDE, Vera L. D; SILVA, Fernanda dos S; SIMÕES, Maria Gabriela P. de A

    2017-01-01

    ... with metrological reliability. In this context, the implementation of quality management system based on standard ISO / IEC 17025 is indispensable, as in the case of providers laboratories of specialized technical services...

  17. Development of Quality Management Systems for Clinical Practice Guidelines in Korea.

    Science.gov (United States)

    Jo, Heui-Sug; Kim, Dong Ik; Chang, Sung-Goo; Shin, Ein-Soon; Oh, Moo-Kyung

    2015-11-01

    This study introduces the Clinical practice guidelines (CPGs) appraisal system by the Korean Academy of Medical Sciences (KAMS). Quality management policies for CPGs vary among different countries, which have their own cultures and health care systems. However, supporting developers in guideline development and appraisals using standardized tools are common practices. KAMS, an organization representing the various medical societies of Korea, has been striving to establish a quality management system for CPGs, and has established a CPGs quality management system that reflects the characteristics of the Korean healthcare environment and the needs of its users. KAMS created a foundation for the development of CPGs, set up an independent appraisal organization, enacted regulations related to the appraisals, and trained appraisers. These efforts could enhance the ability of each individual medical society to develop CPGs, to increase the quality of the CPGs, and to ultimately improve the quality of the information available to decision-makers.

  18. THE IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM: A CASE STUDY OF SERBIAN TRANSPORT ORGANIZATIONS

    Directory of Open Access Journals (Sweden)

    Sanja Žeželj

    2013-12-01

    Full Text Available The aim of the following study is to analyze the quality of operations in local transport companies, which includes operations according to certain international, European and national standards and regulations. Special emphasis is placed on the research in the field of standards, quality system and the implementation of the ISO series of standards 9000 for road companies. The implementation of a Quality Management System (QMS is essential for companies seeking competition on the international market. This paper presents the results of the research which was carried out in Serbia at the end of 2012 on the sample of enterprises by interviewing managers on quality culture as well as departments dealing with the quality system of the company. Interviewees are from the following companies: those that have introduced the ISO standards or other quality management system, companies that conduct consultations to introduce the system, etc. Although respondents ranked the quality management function as the second most important of them all, after the function of telecommunications companies, the research revealed that managers within transport companies in Serbia are insufficiently aware of the importance of introducing QMS for achieving better business operations. The research results within other services of surveyed companies show that this constitutes an unnecessary expense (for each company, and that the position of managers within these services is redundant. Thereinafter, the companies were ranked by their activities in the field of transportation, the number of employees and the type of organization.

  19. [Perspectives on the development of quality management system for medical devices in China from the GMP aspects].

    Science.gov (United States)

    Jiang, Haihong

    2011-03-01

    The full implementation of GMP for medical devices, which is an important step to improve quality management system of medical devices production, will have a positive impact on the quality management system of medical device. It will improve and promote the development of quality management system for medical device, by updating the idea and rebuilding the frame and optimizing the contents.

  20. HOW IWA 2 HELPS TO IMPLEMENT A QUALITY MANAGEMENT SYSTEM IN BACAU UNIVERSITY

    Directory of Open Access Journals (Sweden)

    I. Caraman

    2008-12-01

    Full Text Available The documentation surrounding ISO 9000 in education indicates that the application of this quality management system to education is debatable; the implementation process is time-consumming. The application of ISO 9000 in education is difficult because of interpretation problems. SR ISO IWA 2: Quality management systems - Guidelines for the application of ISO 9001:2000 in education, made the standard easier to understand and implement by the education sector.

  1. [A pilot study on the quality management system of in-vitro diagnostic reagents].

    Science.gov (United States)

    Liu, Xin; Huang, Jia-hua; Xu, Feng-ling; Wang, Ze; Gu, Wei-kang

    2006-05-01

    This article makes a pilot study on the key points of the quality management system of in-vitro diagnostic reagents by analyzing the technical characteristics and production methods of these products as well as the status in quo, and problems the in-vitro diagnostic reagent industry in China is facing nowadays. It can serve as a reference to the supervision departments and the manufacturers in this field which are establishing and running the quality management system.

  2. FORECASTING AND ANALYSIS OF TRENDS IN AREA OF QUALITY MANAGEMENT SYSTEM

    Directory of Open Access Journals (Sweden)

    Aleksandar Vujović

    2009-12-01

    Full Text Available This research presents chronology and trends in area of quality management system through nonconformities. The aim of the work is to forecast possible scenario to foresee activities for future period and time what will point out on critical indicators and on possible measures for improvement. Furthermore, research identifies advantages, disadvantages and possibilities, especially for production and service sectors. The work presents long-term research on quality management system and experience and knowledge that are obtained based on real indicators.

  3. The process of implementing an ISO 9001 quality management system in a school of nursing.

    Science.gov (United States)

    Lett, M

    2000-01-01

    This paper documents the process undertaken during the establishment of an ISO 9000 series quality management system by a School of Nursing. Further discussion centres around the reasons why an ISO quality management system was implemented, the lessons learnt during the process and the benefits that accreditation has brought to the School of Nursing. The lessons learnt during the process could be of help to other organisations wishing to achieve a similar accreditation status.

  4. 质量管理体系中的计量管理%Measurement Management in Quality Management System

    Institute of Scientific and Technical Information of China (English)

    徐海东

    2015-01-01

    The measurement management is the guarantee of quality management system reaching the standard and the operation means, so it is very important to the product quality control and quality management system. From the quality management system and measurement management, this paper discusses the importance of the measurement management to the quality management system, and analyzes the main points of measurement management for reference.%计量管理是质量管理体系达标的保证和运行手段,对产品质量控制、质量管理体系非常重要。本文从质量管理体系和计量管理的关系入手,探讨了计量管理对质量管理体系的重要性,并分析研究了质量管理体系中计量管理的要点,以供同行参考。

  5. A General Approach of Quality Cost Management Suitable for Effective Implementation in Software Systems

    Directory of Open Access Journals (Sweden)

    Stelian BRAD

    2010-01-01

    Full Text Available Investments in quality are best quantified by implementing and managing quality cost systems. A review of various opinions coming from practitioners and researchers about the existent quality cost models reveals a set of drawbacks (e.g. too theoretical and too close to ideal cases; too academic, with less practical impact; too much personalized to particular business processes, with difficulties in extrapolating to other cases; not comprising all dimensions of a business system. Using concepts and tools in quality management theory and practice and algorithms of innovative problem solving, this paper formulates a novel approach to improve practical usability, comprehensiveness, flexibility and customizability of a quality cost management system (QCMS when implementing it in a specific software application. Conclusions arising from the implementation in real industrial cases are also highlighted.

  6. Application of integrative information system improves the quality and effectiveness of cancer case management

    Science.gov (United States)

    Lee, Pei-Yi; Chang, Tsue-Rung

    2015-01-01

    Cancer case management provides consecutive care during the entire process through diagnosis to treatment and follow-up. We established an integrative information system with integration of the health information system. This integrative information system shortened the time spent on case screening, follow-up data management, and monthly data summarization of case managers. It also promoted the case follow-up rate. This integrative information system may improve the quality and effectiveness for cancer case management, one important part of cancer nursing. PMID:26089680

  7. Influence of integrated quality management system on processing management in management and production staff’s opinion in Strauss Cafe Poland Ltd Company

    Directory of Open Access Journals (Sweden)

    Justyna Górna

    2009-01-01

    Full Text Available In the article are presented the results of the research determining the influence of the integrated quality management system on management process in the assessment of management and regular employees of Strauss Cafe Poland Ltd. According to the ISO 9001 requirements in order to effectively manage the organisation, should identify operations. The activities requiring resources and managed in order to enable the transformation of inflow into outflow should be evaluated as a process. The analysis of the gathered data shows the essential influence of the systems (QMS and HACCP on the management process in the company. The management staff emphasized the significant influence of the quality management system whereas production staff of HACCP system. Both of these groups of employees in the survey shows the beurocracy as a negative result of these systems, while positive results are improvement of image of the company and increase of both products and services quality.

  8. Total quality management practices in the NSW hospital system--an overview.

    Science.gov (United States)

    Ross, P; Clear, M; Dixon, K; Bartlett, M; Johnson, A; Wheldon, B; Hatcher, D

    1996-01-01

    A two-phase descriptive study involving a questionnaire survey was undertaken during 1994 and 1995 to evaluate the extent of implementation of total quality management practices in New South Wales hospitals accredited by the Australian Council on Healthcare Standards. A survey response rate of 72 per cent was attained. Results indicated that most hospitals were aware of and consciously implemented aspects of the total quality management philosophy in some way. There is little evidence that whole systems have embraced the total quality management approach as a fully integrated endeavour.

  9. THE ROLE OF A QUALITY MANAGEMENT SYSTEM FOR A COMPETITIVE ADVANTAGE OF ENTERPRISES

    Directory of Open Access Journals (Sweden)

    Joanna Szwacka-Mokrzycka

    2013-09-01

    Full Text Available The paper was elaborated in order to determine the role and importance of quality management systems for an increase in the competitive advantage of an enterprise. The starting point is to present the contribution of different scientific staff to the development of the competitiveness theory and modern quality management systems. The presentation of contemporary sources of the competitive advantage and possibilities of the use of optimal competing strategies in particular conditions are a base for these considerations. The next part of the study includes a review of quality management systems as well as research results concerning sources of competitive advantages as well as economic and marketing effects of improvement of management efficiency. According to the research results, it could be concluded that quality perception, of both products and service quality proved by a suitable certificate as well as quality of the costumer’s service, is tightly connected with the level of costumer’s awareness. The research results confirm that implementation of the quality management system is perceived by enterprises as a significant source of the competitive advantage. As the respondents indicated, it contributes in increase in market access, acquiring new costumers, and as a consequence increase in market share of the investigated enterprises.

  10. The Challenges of Developing and Integrating a Quality Management System in a Research and Development Organization

    Energy Technology Data Exchange (ETDEWEB)

    Ryan, E.; Werne, R.W.

    2000-08-01

    Tailoring a quality management system to the specific needs of an organization is difficult to say the least. The existence of quality system models and standards help facilitate this process immensely. However, what does an organization do when its work is so unique that quality system models and standards do not exist for it? This and other obstacles are what the Nonproliferation, Arms Control, and International Security (NAI) Directorate at Lawrence Livermore National Laboratory (LLNL) encountered during strategic initiatives to develop and integrate a new quality management system. This paper will answer this question to help similar initiatives by: Introducing NAI and its unique mission, organization, history, culture and the security environment in which it operates; Examining the obstacles to designing and integrating NAI's quality management system; Discussing the steps taken to ensure success of the strategic quality initiatives; Presenting the quality management system and plan that resulted from these efforts; Presenting the improvements in NAI and LLNL that resulted from these strategic initiatives; and Presenting lessons learned and practical recommendations.

  11. The quality of tourism destination – integrated quality management

    National Research Council Canada - National Science Library

    Vajčnerová, Ida

    The paper deals with the quality of tourism services. It mentions various ways of approaching quality management, such as the standards of quality, systems based on ISO standards and systems of complex quality management...

  12. Introduction of a quality management system and outcome after hematopoietic stem-cell transplantation

    NARCIS (Netherlands)

    Gratwohl, A.; Brand, R.; Niederwieser, D.; Baldomero, H.; Chabannon, C.; Cornelissen, J.; Witte, T.J.M. de; Ljungman, P.; McDonald, F.; McGrath, E.; Passweg, J.; Peters, C.; Rocha, V.; Slaper-Cortenbach, I.; Sureda, A.; Tichelli, A.; Apperley, J.

    2011-01-01

    PURPOSE: A comprehensive quality management system called JACIE (Joint Accreditation Committee International Society for Cellular Therapy and the European Group for Blood and Marrow Transplantation), was introduced to improve quality of care in hematopoietic stem-cell transplantation (HSCT). We ther

  13. Introduction of a Quality Management System and Outcome After Hematopoietic Stem-Cell Transplantation

    NARCIS (Netherlands)

    Gratwohl, Alois; Brand, Ronald; Niederwieser, Dietger; Baldomero, Helen; Chabannon, Christian; Cornelissen, Jan; de Witte, Theo; Ljungman, Per; McDonald, Fiona; McGrath, Eoin; Passweg, Jakob; Peters, Christina; Rocha, Vanderson; Slaper-Cortenbach, Ineke; Sureda, Anna; Tichelli, Andre; Apperley, Jane

    2011-01-01

    Purpose A comprehensive quality management system called JACIE (Joint Accreditation Committee International Society for Cellular Therapy and the European Group for Blood and Marrow Transplantation), was introduced to improve quality of care in hematopoietic stem-cell transplantation (HSCT). We there

  14. Educational Information Quantization for Improving Content Quality in Learning Management Systems

    Science.gov (United States)

    Rybanov, Alexander Aleksandrovich

    2014-01-01

    The article offers the educational information quantization method for improving content quality in Learning Management Systems. The paper considers questions concerning analysis of quality of quantized presentation of educational information, based on quantitative text parameters: average frequencies of parts of speech, used in the text; formal…

  15. Establishing Quality Assurance in Nigerian Education System: Implication for Educational Managers

    Science.gov (United States)

    Adegbesan, Sunday O.

    2011-01-01

    The importance of quality education in nation building cannot be over emphasized. There have been several calls on the educational managers on how to make the educational system to be more vibrant in the quality of its products after several quantity of mass failure and half baked products from our various educational institutions in the country.…

  16. Simulation of processes for determining the correspondence of Quality Management Systems

    Directory of Open Access Journals (Sweden)

    В.П. Харченко

    2005-03-01

    Full Text Available  Problems of simulation of  Quality Management Systems with the purpose of providing the quality of products in technological and operational processes according to the requirements  of standards ISO 9000:2000 have been considered.

  17. Quality of service management efficient scheme for the universal mobile telecommunications system

    Directory of Open Access Journals (Sweden)

    E. Zaleta–Alejandre

    2008-04-01

    Full Text Available This research work proposes a new Radio Resource Management (RRM scheme in order to accomplish the Quality of Service (QoS management for the Universal Mobile Telecommunications System (UMTS. The solution is based on UMTS standardization and a performance evaluation is presented to demonstrate its efficiency.

  18. Academic and Student Use of a Learning Management System: Implications for Quality

    Science.gov (United States)

    Weaver, Debbi; Spratt, Christine; Nair, Chenicheri Sid

    2008-01-01

    Many higher education institutions have implemented a learning management system (LMS) to manage online learning and teaching, with varying levels of support provided to staff and students, but often there is little subsequent investigation into the quality of the online sites or the use made of the support structures provided. This paper presents…

  19. From quality assurance to total quality management

    OpenAIRE

    Andreea Ionică

    2003-01-01

    Quality assurance is broadly the prevention of quality problems through planned and systematic activities. These will include the establishment of a good quality management system and the assessment of its adequacy, the audit of the operation of the system, and the review of the system itself

  20. Toward a food service quality management system for compliance with the Mediterranean dietary model.

    Science.gov (United States)

    Grigoroudis, Evangelos; Psaroudaki, Antonia; Diakaki, Christina

    2013-01-01

    The traditional diet of Cretan people in the 1960s is the basis of the Mediterranean dietary model. This article investigates the potential of this model to inspire proposals of meals by food-serving businesses, and suggests a methodology for the development of a quality management system, which will certify the delivery of food service according to this dietary model. The proposed methodology is built upon the principles and structure of the ISO 9001:2008 quality standard to enable integration with other quality, environmental, and food safety management systems.

  1. [The Establishment and Reality of a Quality Management System--Chairmen's Introductory Remarks].

    Science.gov (United States)

    Shimetani, Naoto; Mizuguchi, Kunio

    2015-07-01

    Compared with clinical test data, the main ditterence from other forms of medical information is the objectivity of clinical test data. The value of clinical testing is basically to offer objective and reliable clinical test data for clinical practice both timely and promptly. A quality management system supports those practices, and the mission of a clinical test department is to embody the principle of accuracy assurance and reflect it in routine clinical testing. Accuracy management was previously a system to maintain and manage accurate reading, but it has developed into a system to assure data quality. It is considered necessary to use knowledge and skills on accuracy assurance and actively ensure the reliability of data. We therefore suggest the need for "a shift from accuracy assurance to quality management".

  2. Implementation of a quality management system at the PHOENIX facility (CryoMaK)

    Energy Technology Data Exchange (ETDEWEB)

    Urbach, Elisabeth, E-mail: elisabeth.urbach@kit.edu; Bagrets, Nadezda; Weiss, Klaus-Peter

    2013-10-15

    Within a variety of mechanical tests in the Cryogenic Material Test Facility Karlsruhe (CryoMaK) at Karlsruhe Institute of Technology (KIT) the PHOENIX facility was prepared for multiple standard tensile tests in liquid helium, liquid nitrogen and at room temperature. With the multiple specimens holder 10 specimens can be tested within one cool down one after another. A quality management system is needed for ensuring reproducible preconditions. For the guarantee of the competence of the laboratory and the measurement equipment, a quality management system was implemented and prepared for accreditation according to DIN EN ISO/IEC 17025 (ISO 17025). The implementation of a quality management system allows high precision test results included the estimation of measurement uncertainty. This paper gives an overview of the management and technical requirements for the accreditation of the PHOENIX testing facility.

  3. Hospital-Based Outcomes Management: Enhancing Quality of Care with Coordinated Data Systems

    OpenAIRE

    Lansky, David

    1989-01-01

    A hospital based outcomes management system permits physicians, patients, administrators, and purchasers of care to evaluate treatment efficacy and provider quality. Current information technology available in most hospitals will permit institutions to implement outcomes management systems at moderate cost and with substantial benefits. The system must include patient demographics, diagnostic and procedural data, economic indicators, and long-term outcome information. This paper provides a br...

  4. Developing a Service Oriented Process Management System for University Quality Assurance

    Directory of Open Access Journals (Sweden)

    Prof. Dr. Taher Tawfek Hamza

    2010-01-01

    Full Text Available Quality assurance in universities is an increasing interest in quality and standards reflecting both the growth of higher education and its cost. Institutions should have a policy and associated processes for the assurance of the quality and standards of their programs. To achieve this, institutions should develop and implement a strategy for the continuous enhancement of quality. Formal policies and processes provide a framework within which higher education institutions can develop and monitor the effectiveness of their quality assurance systems.Process management is most suitable model for automating quality assurance in university. Process management isabout modeling, design, execution, and monitoring. In this paper we describe quality assurance process managementsystem built on service oriented architecture (SOA. SOA has been chosen for the transparently, scalability, andIntegrity of this architecture.

  5. Improvement of efficiency of a quality management system at a trading enterprise

    OpenAIRE

    Kruglov, V.; Afanasyeva, A

    2014-01-01

    Quality is the most important characteristic of product competitiveness. Of old the priority was the price, but nowadays quality is the main factor of the international market. Improvement of Ukrainian company competition and tendency for the international market penetration are accompanied by increased interest in implementation of quality management systems, based on ISO 9000. This standard is characterized by universality and applicability for organizations of any kinds. Implementation of ...

  6. Design of environmental decision support system and its application to water quality management

    Institute of Scientific and Technical Information of China (English)

    2001-01-01

    EDSS is a comprehensive software system for water quality management in tidal river networks in general and for the Pearl River Delta in particular. Its purpose is to provide a practical tool that could assist government agencies in decision making for the efficient management of water resources in terms of both quantity and quality. By combining the capabilities of geographical information system (GIS), database management system (DBMS), model base management system (MBMS) and expert system, the aim is to improve the quality of decision making in what is becoming an increasingly complex area. This paper first outlines the basic concepts and philosophy adopted in developing EDSS, the system architecture, design features, implementation techniques and facilities provided. Thereafter, the core part of the system the hydrodynamic and water quality models are described briefly. The final contribution in this paper describes the application of EDSS to the Pearl River Delta, which has the most complicated tidal river network patterns as well as the fastest economic development in the world. Examples are given of the real-world problems that can be addressed using the system, including cross-boundary water pollution analysis, regional drinking water take-up site selection, screening of important polluters, environmental impact assessment, and water quality zoning and planning. It is illustrated that EDSS can provide efficient and scientific analytical tools for planning and decision-making purposes in the information era.

  7. ISO9000 and the Quality Management System in the Digital Hospital

    Institute of Scientific and Technical Information of China (English)

    刘雅兰; 姚斌; 张子刚

    2002-01-01

    Summary: ISO9000 quality management system (ISO9000QMS) emphasize on the customer-orient-ed, managers' leadership and all staff's joining, adopt the process method and system management,spread the taking facts as a basis to make decision and improve consistently, and establish win-win relation with the suppliers. So, the digital hospital can adopt the ISO9000QMS. In order to establish the ISO9000QMS, the digital hospital should: (1) Design integrally, including analyzing the opera tion procedure, clarifying the job duties, setting up the spreading team and setting the quality policy and objectives: (2) Learning the ISO9000 quality standards; (3) Drawing up the documents, include-ing the quality manual, program files and operation guiding files; (4) Training according the docu ments; (5) Executing the quality standard, including the service quality auditing, quality record au-diting and quality system auditing; (6) Improving continually. With the establishment of ISO900QMS, the digital hospital can appraise more accurately, analyze quality matters statistically and avoid the interference of artificial factors.

  8. ISO9000 and the quality management system in the digital hospital.

    Science.gov (United States)

    Liu, Yalan; Yao, Bin; Zhang, Zigang

    2002-01-01

    ISO9000 quality management system (ISO9000QMS) emphasize on the customer-oriented, managers' leadership and all staff's joining, adopt the process method and system management, spread the taking facts as a basis to make decision and improve consistently, and establish win-win relation with the suppliers. So, the digital hospital can adopt the ISO9000QMS. In order to establish the ISO9000QMS, the digital hospital should: (1) Design integrally, including analyzing the operation procedure, clarifying the job duties, setting up the spreading team and setting the quality policy and objectives: (2) Learning the ISO9000 quality standards; (3) Drawing up the documents, including the quality manual, program files and operation guiding files; (4) Training according the documents; (5) Executing the quality standard, including the service quality auditing, quality record auditing and quality system auditing; (6) Improving continually. With the establishment of ISO900QMS, the digital hospital can appraise more accurately, analyze quality matters statistically and avoid the interference of artificial factors.

  9. Links between environmental management and the company's other management systems especially the quality mangement system

    DEFF Research Database (Denmark)

    Bjarnø, Ole-Christian; Larsen, Lars Bjørn

    1999-01-01

    Based on a literature survey and case material from several companies, this paper try to highlight some of the difficulties related to the integration of environmental management, as well as some of the advantages and disadvantages of the integration....

  10. Links between environmental management and the company's other management systems especially the quality mangement system

    DEFF Research Database (Denmark)

    Bjarnø, Ole-Christian; Larsen, Lars Bjørn

    1999-01-01

    Based on a literature survey and case material from several companies, this paper try to highlight some of the difficulties related to the integration of environmental management, as well as some of the advantages and disadvantages of the integration.......Based on a literature survey and case material from several companies, this paper try to highlight some of the difficulties related to the integration of environmental management, as well as some of the advantages and disadvantages of the integration....

  11. Implementation of the ISO 9001 quality management system - process, impact and benefits

    Directory of Open Access Journals (Sweden)

    Aleksandar Ž. Drenovac

    2013-10-01

    Full Text Available Modern business is characterized by greater and greater market competition through all business areas and all activities. Establishment of market positions is a very important element of business activities in every organization. Quality of products and/or services provides recognizability at market and raising of ratings. Implementation of the ISO 9001 quality management system opens positions for secure national and international markets; it is also an identifier of an efficiently and effectively process-wise organized system in an organization. Introduction An increase of impact of quality and demands for ensuring quality before contract approvals has been visible lately. All vendors at the multinational market must ensure confidence in the quality of their products or services in order to satisfy customer demands which is an ultimate goal. Organizations which have the certificated ISO 9001 standard are known for their persistence and reliability, so they reach high reputation by applying  the standard. Implementation of a quality management system Implementation of a quality management system is done by system engineering, as a process based on a top management decision. It can be applied through the engagement of professionals from within the organization, as well as through outsourced consultants. The process is based on the PDCA cycle and the eight principles of quality management in an ISO 9001 organization. Defining assignments in accordance with the standard The Quality Manual, as a document which contains quality aims and through which a complete model of the quality management system is described, should be an initial element for the process of implementing a quality management system. It contains an overview of all procedures and directions used for achieving quality policy, i.e. for the implementation of a quality management system in every part of a business system. Implementation of procedures When the Quality manual is created

  12. An Analysis of Total Quality Management in Aeronautical Systems Division

    Science.gov (United States)

    1991-09-01

    specifically designed to combat various types of waste. Concern over waste has existed for a long time; in the 1920s, Henry Ford dealt specifically with waste...costs approach infinity near perfect quality is a problem. "Infi- 3-25 0 1 UA VUALITY 0L COSTS o MINIMUM 0 TOTAL COSTo POINT C,. Lu (L INTERNAL I-.COST OF

  13. Quality management in radiation protection: Introduction of a quality management system at PSI, Switzerland; Qualitaetsmanagement im Strahlenschutz: Erfahrungen beim Aufbau eines Systems im PSI

    Energy Technology Data Exchange (ETDEWEB)

    Baehrle, H. [Paul Scherrer Inst., Villigen PSI (Switzerland). Abt. Strahlenhygiene

    1997-10-01

    The introduction of a Quality Management System for the radiation protection organization of the Paul-Scherrer-Institute at Villigen/Switzerland is substantiated and described. Hints are given for an effective procedure during the initiation phase. (orig.) [Deutsch] Die Einfuehrung eines Qualitaetsmanagementsystems fuer den Strahlenschutz am Paul-Scherrer-Institut in Villigen/CH wird begruendet und beschrieben. Dabei werden Tips fuer das erfolgreiche Vorgehen waehrend der Aufbauphase gegeben. (orig.)

  14. [Quality and quality development in medical practices--epidemiological results of the accompanying evaluation of the new KBV quality management system].

    Science.gov (United States)

    Streuf, Roland; Diel, Franziska; Gibis, Bernhard; Blumenstock, Gunnar; Selbmann, Hans-Konrad

    2006-01-01

    The motivation for quality management has now reached medical and psychotherapeutic practices. This is partly due to exogenous factors, including regulatory requirements such as Sect. 135a SGB V (German Book of Social Code) demanding the implementation and further development of internal quality management from both out-patient and in-patient healthcare providers. The National Association of SHI-Accredited Physicians in Germany (KBV), along with several regional associations, responded to these internal demands and external requirements by developing the quality management system "Quality and Development in Practices (QEP)". Assisted by an independent institute, 61 selected practices participated in the pilot study. The pilot phase included five interview rounds held between April and November 2004 with 60 practices taking part. The results describe practitioners' expectations for the current state of and the demand for internal quality management. Only one in five practices expects improvements from the implementation of quality management in the area of healthcare processes and management. The improvement of organizational processes, patients' safety and patient outcomes are considered more important. In a self-assessment procedure which included 73 targets with 236 verifications from the quality target catalogue a distinct potential for quality improvement has been revealed. The greatest need for improvement has been identified in cases where quality management defines specific requirements for the practices. These include: treatment pathways, patient information, risk management, case discussions and instruction, quality improvement, regulations and quality measurement. Even practices with advanced quality development activities were able to detect some potential for improvement with the application of the QEP catalogue. In order to attain 15 selected quality targets with 45 verifications, the practices were provided with tools like sample documents and

  15. Evaluation of the Impact of Quality Management Systems on School Climate

    Science.gov (United States)

    Egido Gálvez, Inmaculada; Fernández Cruz, Francisco José; Fernández Díaz, Mª José

    2016-01-01

    Purpose: Implementation of quality management systems in educational institutions has gradually increased over the last few decades, even though there are still questions about the actual usefulness of these systems for improving school processes and outcomes. The purpose of this paper is to take an in-depth look at the impact, understood as…

  16. [Implementation of a quality management system for research and teaching in a university department of epidemiology].

    Science.gov (United States)

    Berghöfer, Anne; de Bucourt, Maximilian; Willich, Stefan N

    2007-01-01

    The present article analyses the development and implementation of quality management systems at institutes for clinical and theoretical research as exemplified by the Charité University Medical Centre's Institute for Social Medicine, Epidemiology, and Health Economics in Berlin. The Institute established its quality management system independently (i.e. without external consultants) and was able to fulfil the standard requirements within one year. The quality management system was successfully certified under European Standard DIN EN ISO 9001:2000 by an authorized external DIN-accredited inspection authority in October 2005 and recertified one year later. The certification covered the areas of research, teaching, and supporting administration. Our description of the individual steps involved and the corresponding timeline may be useful to organizations of a similar type and size seeking professional external certification.

  17. Extreme weather events: Should drinking water quality management systems adapt to changing risk profiles?

    Science.gov (United States)

    Khan, Stuart J; Deere, Daniel; Leusch, Frederic D L; Humpage, Andrew; Jenkins, Madeleine; Cunliffe, David

    2015-11-15

    Among the most widely predicted and accepted consequences of global climate change are increases in both the frequency and severity of a variety of extreme weather events. Such weather events include heavy rainfall and floods, cyclones, droughts, heatwaves, extreme cold, and wildfires, each of which can potentially impact drinking water quality by affecting water catchments, storage reservoirs, the performance of water treatment processes or the integrity of distribution systems. Drinking water guidelines, such as the Australian Drinking Water Guidelines and the World Health Organization Guidelines for Drinking-water Quality, provide guidance for the safe management of drinking water. These documents present principles and strategies for managing risks that may be posed to drinking water quality. While these principles and strategies are applicable to all types of water quality risks, very little specific attention has been paid to the management of extreme weather events. We present a review of recent literature on water quality impacts of extreme weather events and consider practical opportunities for improved guidance for water managers. We conclude that there is a case for an enhanced focus on the management of water quality impacts from extreme weather events in future revisions of water quality guidance documents.

  18. The development of a standard for a power plant analytical chemistry quality management system

    Energy Technology Data Exchange (ETDEWEB)

    Meils, D.E. [Scientech, LLC, Dunedin, FL (United States); Mastroianni, J.A. [Scientech Information Services, Oshawa, ON (Canada)

    2008-04-15

    This paper reports on the changes that have taken place since 2004 in the development of a Standard that defines those objectives that must be met in order for a power plant laboratory to demonstrate it operates a technically competent quality management system and is capable of producing technically competent results. The Standard for a Power Plant Analytical Chemistry Quality Management System was produced by the Power Plant Chemistry QA/QC Advisory Group and includes those practices required to meet the stated objectives. (orig.)

  19. [Quality system in cardiology: practical example to develop an organizational model for management certification without bureaucracy].

    Science.gov (United States)

    Colonna, Paolo; Pasini, Evasio; Pitocchi, Oreste; Bovenzi, Francesco; Sorino, Margherita; de Luca, Italo

    2003-04-01

    It is a difficult task to define practical guidelines and a pragmatic achievement for the new document of the Italian Ministry of Health for structures of the national health system obtaining a quality system according to the ISO 9000 standard. The present article illustrates the different steps to accomplish the quality management in our cardiology department, recently internationally certified, and it gives several practical examples of the path followed in the different sections of the department to obtain the best management of all the Operative Units, identifying customer requests and measuring customer satisfaction.

  20. [Development and Current Status of Quality Management Systems for Specimen Examination].

    Science.gov (United States)

    Kanemura, Shigeru

    2015-07-01

    ISO 15189:2003 was published as an International Standard in 2003 by Technical Committee ISO/TC212 of the International Organization for Standardization (ISO). This international standard based on ISO 9001 specifies requirements for competence and quality that are specific to medical laboratories. With the publication of this standard, we will have to markedly change our concept. We have to adopt methods to manage the causes of errors in measurement processes rather than methods to manage only the results of measurements. The new concept of the Quality Management System (QMS) which manages the result of measurements is summarized. With the publication of ISO 15189, the definition of the quality assurance of examination results became clearer and stricter. This report describes the contents of ISO 15189 and the method of enforcing it.

  1. THE IMPORTANCE OF QUALITY MANAGEMENT SYSTEM OF THE HIGH EDUCATION AND CORRELATION WITH ISO 9000 STANDARDS

    Directory of Open Access Journals (Sweden)

    Darko Petkovic

    2007-03-01

    Full Text Available The modern concept of quality management understands construction and implementation of an internal system of organization, respectively of a system of the quality management (QMS. This means arranging the business system which treats the quality through all aspects of making the business and by which the organization is directed by the demands of its users. This again comes from the definition itself of the quality is defined from "up side", and that it expresses an expert opinion, is the matter of past in all the fields of work and business. The quality must be related to users function, respectively to users satisfaction. From this trends are not exempted neither the higher education organization dedicates an important part to the quality management. Related to that, numerous reports, analyses and discussions, carried out in the framework of actual reform, show that the important changes of existing state are necessary, in view of the organization and advancement of higher education. In the work are assumed the experiences of the international quality standards in higher education institutions, considering the significant specific particularity of our high education reality. The former can help the more efficient adaptation to the demands of the Bologna process.

  2. Assurance of Medical Device Quality with Quality Management System: An Analysis of Good Manufacturing Practice Implementation in Taiwan

    Science.gov (United States)

    Tu, Pei-Weng; Wu, Shiow-Ing

    2015-01-01

    The implementation of an effective quality management system has always been considered a principal method for a manufacturer to maintain and improve its product and service quality. Globally many regulatory authorities incorporate quality management system as one of the mandatory requirements for the regulatory control of high-risk medical devices. The present study aims to analyze the GMP enforcement experience in Taiwan between 1998 and 2013. It describes the regulatory implementation of medical device GMP requirement and initiatives taken to assist small and medium-sized enterprises in compliance with the regulatory requirement. Based on statistical data collected by the competent authority and industry research institutes, the present paper reports the growth of Taiwan local medical device industry after the enforcement of GMP regulation. Transition in the production, technologies, and number of employees of Taiwan medical device industry between 1998 and 2013 provides the competent authorities around the world with an empirical foundation for further policy development. PMID:26075255

  3. Assurance of Medical Device Quality with Quality Management System: An Analysis of Good Manufacturing Practice Implementation in Taiwan

    Directory of Open Access Journals (Sweden)

    Tzu-Wei Li

    2015-01-01

    Full Text Available The implementation of an effective quality management system has always been considered a principal method for a manufacturer to maintain and improve its product and service quality. Globally many regulatory authorities incorporate quality management system as one of the mandatory requirements for the regulatory control of high-risk medical devices. The present study aims to analyze the GMP enforcement experience in Taiwan between 1998 and 2013. It describes the regulatory implementation of medical device GMP requirement and initiatives taken to assist small and medium-sized enterprises in compliance with the regulatory requirement. Based on statistical data collected by the competent authority and industry research institutes, the present paper reports the growth of Taiwan local medical device industry after the enforcement of GMP regulation. Transition in the production, technologies, and number of employees of Taiwan medical device industry between 1998 and 2013 provides the competent authorities around the world with an empirical foundation for further policy development.

  4. Assurance of medical device quality with quality management system: an analysis of good manufacturing practice implementation in Taiwan.

    Science.gov (United States)

    Li, Tzu-Wei; Tu, Pei-Weng; Liu, Li-Ling; Wu, Shiow-Ing

    2015-01-01

    The implementation of an effective quality management system has always been considered a principal method for a manufacturer to maintain and improve its product and service quality. Globally many regulatory authorities incorporate quality management system as one of the mandatory requirements for the regulatory control of high-risk medical devices. The present study aims to analyze the GMP enforcement experience in Taiwan between 1998 and 2013. It describes the regulatory implementation of medical device GMP requirement and initiatives taken to assist small and medium-sized enterprises in compliance with the regulatory requirement. Based on statistical data collected by the competent authority and industry research institutes, the present paper reports the growth of Taiwan local medical device industry after the enforcement of GMP regulation. Transition in the production, technologies, and number of employees of Taiwan medical device industry between 1998 and 2013 provides the competent authorities around the world with an empirical foundation for further policy development.

  5. Organizational culture focused on quality management and benefits derived from an ERP system implementation

    Directory of Open Access Journals (Sweden)

    Oscar F. Bustinza

    2013-01-01

    Full Text Available Purpose: Organizational culture focused on quality management aims to meet customer needs and enhance teamwork, being oriented toward a dynamic process of continuous improvement. The purpose of this paper is to analyze whether, indeed, the quality-oriented culture has an effect on the management of business processes. In doing so, we analyze their relationship with the benefits of a resource management system or ERP.Design/methodology/approach: A survey is used to collect data, with valid questionnaires obtained for 200 Spain based respondents. Empirical analysis utilises Structural Equation Modelling (SEM.Findings: The results confirm that firm's commitment with quality management, customer focus, and confidence of workers has a positive effect on the results of operational, strategic and managerial benefits derived from an ERP system implementation. However, there is not relationship between customer focus and organizational benefits, neither to increase system capacity.Originality/value: The present study analyzes the relationship between quality-oriented culture and the resource management systems of the firm clarifying their strengths and limitations. In this sense, the customer orientation may limit the flexibility of business as require a lot of resources, and generate dissatisfaction among workers resulting from the attention to customer complaints.

  6. THE PRINCIPLE OF «EMPLOYEE INVOLVEMENT» IN THE UNIVERSITIES SYSTEM OF QUALITY MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Zvyagintseva D. V.

    2016-06-01

    Full Text Available The article is devoted to determining the importance of the involvement of the staff in the quality management system of the organization on the example of the teaching staff of higher educational institutions. The article analyzes the situation of teachers in the management of quality control system of the higher education institution in the transition to the new federal state educational standards. The teaching staff is defined as the most important link in the quality management system of higher education institution, on which the organizational culture of the higher educational institutions, the internal climate of the organization, the process of education in practice. In the article, it is determined that the level of involvement of staff in the activities of the educational organization determines the extent of its success. Now in accordance with the competency universities approach requires new approaches to personnel management, since the spent years working with staff in the current conditions will not give the desired effect. The article lists the elements of the implementation of the «Employee involvement» principle, features educational activities at the university. Professional development is considered as the training of teachers for the reform and modernization of higher education. It noted the most relevant competences of high school teachers. In conclusion, the main challenges faced by the university in order to improve the quality management system of higher education institutions and the successful implementation of the principle of “Employee involvement”

  7. PDA Points to Consider: Technical Product Lifecycle Management Pharmaceutical Quality System Effectiveness For Managing Post-Approval Changes.

    Science.gov (United States)

    Ramnarine, Emma; Busse, Ursula; Chassant, Franck; Colao, Marcello; Edwards, Julia; O'Donnell, Kevin; Jornitz, Maik; Munk, Morten; Seymour, Melissa; Simianu, Mihaela; Skeens, Lisa; Vinther, Anders

    2017-02-14

    The International Council for Harmonisation Quality Guideline 10 (ICH Q10) describes the Pharmaceutical Quality System (PQS), indicating it is intended to apply throughout a product's lifecycle, in conjunction with good manufacturing practice (GMP) requirements, in order to achieve quality in a consistent and reproducible manner. Implementation of an effective PQS is essential for a company to achieve product realization, establish and maintain a state of control, and facilitate continual improvement (1). When changes are made during the commercial life of a product, an effective PQS, product and process understanding, and use of quality risk management should ensure that product quality, patient safety, and adequate supply to patients are maintained; this, according to ICH Q10-Annex 1, should provide companies the opportunity to manage post-approval changes (PAC) with reduced regulatory oversight (1). But what exactly constitutes an effective PQS? And how does it support change management for PACs? This paper intends to answer these questions and guide companies to seize the opportunities outlined in ICH Q10-Annex 1, to manage product and process changes within the PQS, and downgrade the level of regulatory submission required. This is the second of a series of PDA "Points to Consider" papers on technical product lifecycle management; the first paper focused on the technical product lifecycle management strategy including communication and knowledge exchange between Marketing Authorization Holders and Health Authorities.

  8. CALCULATION AND ANALYSIS IN THE EFFICIENCY OF APPLYING THE QUALITY MANAGEMENT SYSTEMS WITHIN INDUSTRIAL ORGANIZATIONS

    Directory of Open Access Journals (Sweden)

    ANDREI DIAMANDESCU

    2015-12-01

    Full Text Available n this article we propose to illustrate the methodology of measuring and assessing the impact of quality systems on the performance of industrial businesses. If in terms of the total quality management system – TQM, the impact may be measured by comparing the business performance with a reference standard (for instance ISO 9001, which records the difference compared to the performance prior to implementing the TQM, or, on rarer occasions, by optimizing the costs of quality with the help of econometric models, for the integrated quality improvement system, comprising of the TQM system based on the ISO standards and the Kaizen management system, which we propose and assess within this article, the efficiency/performance will be measured through a methodology based on analyzing the evolution of financial indicators for business performance. This approach was implemented as a result of findings from the businesses where we have been provided with documentation, and where the calculation and assessment of quality system operation efficiency by optimizing costs using the classic or improved econometric models is not approved by the management.

  9. ANALYSIS OF THE EFFICIENCY OF APPLYING THE QUALITY MANAGEMENT SYSTEM IN INDUSTRIAL ORGANIZATIONS

    Directory of Open Access Journals (Sweden)

    Andrei DIAMANDESCU

    2017-05-01

    Full Text Available In this article we propose to illustrate the methodology of measuring and assessing the impact of quality systems on the performance of industrial businesses. If in terms of the total quality management system – TQM, the impact may be measured by comparing the business performance with a reference standard (for instance ISO 9001, which records the difference compared to the performance prior to implementing the TQM, or, on rarer occasions, by optimizing the costs of quality with the help of econometric models, for the integrated quality improvement system, comprising of the TQM system based on the ISO standards and the Kaizen management system, which we propose and assess within this article, the efficiency/performance will be measured through a methodology based on analyzing the evolution of financial indicators for business performance. This approach was implemented as a result of findings from the businesses where we have been provided with documentation, and where the calculation and assessment of quality system operation efficiency by optimizing costs using the classic or improved econometric models is not approved by the management.

  10. A Model for the Departmental Quality Management Infrastructure Within an Academic Health System.

    Science.gov (United States)

    Mathews, Simon C; Demski, Renee; Hooper, Jody E; Biddison, Lee Daugherty; Berry, Stephen A; Petty, Brent G; Chen, Allen R; Hill, Peter M; Miller, Marlene R; Witter, Frank R; Allen, Lisa; Wick, Elizabeth C; Stierer, Tracey S; Paine, Lori; Puttgen, Hans A; Tamargo, Rafael J; Pronovost, Peter J

    2016-09-06

    As quality improvement and patient safety come to play a larger role in health care, academic medical centers and health systems are poised to take a leadership role in addressing these issues. Academic medical centers can leverage their large integrated footprint and have the ability to innovate in this field. However, a robust quality management infrastructure is needed to support these efforts. In this context, quality and safety are often described at the executive level and at the unit level. Yet, the role of individual departments, which are often the dominant functional unit within a hospital, in realizing health system quality and safety goals has not been addressed. Developing a departmental quality management infrastructure is challenging because departments are diverse in composition, size, resources, and needs.In this article, the authors describe the model of departmental quality management infrastructure that has been implemented at the Johns Hopkins Hospital. This model leverages the fractal approach, linking departments horizontally to support peer and organizational learning and connecting departments vertically to support accountability to the hospital, health system, and board of trustees. This model also provides both structure and flexibility to meet individual departmental needs, recognizing that independence and interdependence are needed for large academic medical centers. The authors describe the structure, function, and support system for this model as well as the practical and essential steps for its implementation. They also provide examples of its early success.

  11. Computer-integrated quality management system for power stations. Computer-integriertes Qualitaetsmanagementsystem fuer Kraftwerke

    Energy Technology Data Exchange (ETDEWEB)

    Durst, K.H.; Scheurer, K.; Meinhardt, H. (Siemens AG, Offenbach (Germany). Abt. Qualitaetssicherung)

    1993-03-01

    Conventional CAQ systems, which were developed for monitoring mass production, are not very suitable for quality assurance in the construction and operation of plant and power stations. Long life products have to be monitored in plant and power station construction, which were manufactured in small batches for individually. So that the quality of these products can be monitored and can be assured economically and reliably by preventive maintenance measures, it is necessary to combine the plant documentation, repeated tests and repair or replacement measures in a 'computer-integrated quality management system'. For large complex plants, such as power stations, an operation guidance system was developed which includes all important plant information and makes it available in a user-friendly way to the concern's management. The article introduces this system. (orig.).

  12. Status of a Quality Management System in the Czech Republic as a Condition for Business Competitiveness

    Directory of Open Access Journals (Sweden)

    Kateřina Kovářová

    2016-12-01

    Full Text Available Purpose of the article: Quality management systems are frequently used instruments for strategic management in business. Corporate management understands the importance of proving the quality of their products as well as other aspects, particularly environmental and safety issues in business connections and their possible negative impact on the company’s competitiveness and image. Methodology/methods: A data analysis was carried out based on a questionnaire research conducted in a selection group of Czech businesses with the objective to identify the reasons for introducing and using a management system, or to identify difficulties and problems in introducing it. The questionnaire research was statistically processed using analytic classification, hypotheses testing as well as a correlation analysis. The objective of the research was to validate or invalidate the hypotheses concerning the measures taken by a business in implementing and maintaining a quality management system (QMS, problems in its implementation, and to analyse competitive advantages and influence on the image. Findings: The research results confirmed that internal reasons for QMS implementation prevail in national businesses. Nevertheless, the main problem is the complexity of QMS/ understanding of the QMS by employees. An implemented QMS motivates the personnel, however, only a small number of enterprises use it to motivate their employees. The main benefits quoted by the respondents were improved company process management and relations between the processes, increased customer satisfaction as well as improved corporate image. Conclusions: A quality management system helps organisations to introduce system and order. Corporate processes are systematically managed, which significantly contributes to meeting the business objectives of a company. Having integrated the implemented QMS in their organisation, the respondents demonstrated they can effectively work with it and

  13. Setting up a health care quality management system in a multidisciplinary clinical research center

    Directory of Open Access Journals (Sweden)

    L. V. Laktionova

    2013-01-01

    Full Text Available The paper discusses the issues of setting up a quality management system in a multidisciplinary specialized clinical research center. It describes the experience with information technologies used in a prophylactic facility to set up effective out- and inpatient health care control. Measures to optimize work under present-day conditions to upgrade the quality of health care are given using the federal health facility as an example.

  14. Case-Based Reasoning Approach For Managing Water Quality Incidents In Distribution Systems

    OpenAIRE

    Mounce, S.R.; Mounce, R.B.; Boxall, J

    2015-01-01

    Access to safe drinking water is universally considered as a fundamental human right and customers regard a reliable supply of safe, clean water as the most important aspect of the water supply service. However, water quality failures do occur, with some of the hardest to understand and manage occurring within distribution systems. In the UK, a regulatory process is applied in which water companies must report on significant water quality incidents, their causes, actions, responses, and outco...

  15. Using Project Performance to Measure Effectiveness of Quality Management System Maintenance and Practices in Construction Industry

    OpenAIRE

    Tiong Kung Leong; Norhayati Zakuan; Muhamad Zameri Mat Saman; Mohd Shoki Md Ariff; Choy Soon Tan

    2014-01-01

    This paper proposed seven existing and new performance indicators to measure the effectiveness of quality management system (QMS) maintenance and practices in construction industry. This research is carried out with a questionnaire based on QMS variables which are extracted from literature review and project performance indicators which are established from project management's theory. Data collected was analyzed using correlation and regression analysis. The findings indicate that client sat...

  16. Optimization of the quality management system of regional enterprises abrasive industry

    Directory of Open Access Journals (Sweden)

    Fedoretc Ksenia Sergeevna

    2012-06-01

    Full Text Available This paper examines the main trends of modern planning approaches and methods are marked budgeting considering the quality control of products in a market economy. A new system for optimizing the planned activities on the basis of the methodology matrix - reytinogovoy assessment. The proposed method allows management to evaluate the effectiveness of management decisions, rationally allocate resources between departments, to avoid a crisis.

  17. Developing a Quality Management System for a Postgraduate Education Programme: A Case Study.

    Science.gov (United States)

    Houston, Don; Rees, Malcolm

    1999-01-01

    Reports on a student-based action research project in quality management within a postgraduate education program at Massey University (New Zealand). Finds the program to be complex, interconnected to the wider university system, with poorly defined processes, and unclear assignment of responsibilities. Considers the role of students and other…

  18. The impact of the new quality management system standards on the CE-marking process.

    Science.gov (United States)

    Donawa, M

    2001-01-01

    In December 2000, the new ISO 9000 quality management system series of standards was published. This represents a significant development for manufacturers marketing medical devices in Europe, who use these standards to demonstrate conformity to the European medical device Directives. This article discusses some issues related to the introduction of these standards in Europe and their use in the CE-marking process.

  19. The Influence of Academic Culture on Quality Management System ISO 9001 Maintenance within Malaysian Universities

    Science.gov (United States)

    Basir, Siti Arni; Davies, John; Douglas, Jacqueline; Douglas, Alexander

    2017-01-01

    This study investigates the influence of the elements of academic culture on quality management system ISO 9001 maintenance within Malaysian universities. There is a dearth of empirical studies on maintaining ISO 9001, particularly in the higher education context. From the literature review, academic culture was classified according to four…

  20. New Controls and Accountability for South African Teachers and Schools: The Integrated Quality Management System

    Science.gov (United States)

    Weber, Everard

    2005-01-01

    This article analyses the Integrated Quality Management System (IQMS), an agreement reached in 2003 between the South African Education Department and the major teacher organisations in the country by using discourse analysis. The IQMS was scheduled to be implemented in public schools in 2004. Three discursive tensions are identified and…

  1. The quality management system at the European tritium handling experimental laboratory

    Energy Technology Data Exchange (ETDEWEB)

    Dizadji, F.; Ferrario, L. (Commission of the European Communities, Inst. for Safety Technology, JRC-Ispra Establishment, I-21020 Ispra (IT))

    1992-03-01

    The main limitations of conventional Quality Assurance (QA) are discussed with reference to the operational phase of a radio-chemical research laboratory. The paper suggests a broader approach utilizing a Quality Management System (QMS) which focuses on the operational efficiency of a R D organization in terms of reliability, reproducibility, cost effectiveness and safety. The management's role is presented with particular reference to the best fit of managerial style to the organization's mission, culture, personnel and surrounding environment. Qt. QMS policies and QA criteria are suggested for ETHEL to replace conventional QA requirements. Finally, guidelines for designing the ETHEL organizational structure are discussed.

  2. Quality Management Spas

    OpenAIRE

    Ioniþã Roxana Mihaela

    2012-01-01

    Applying quality management in coastal tourist facilities became a necessity under current economic development. Increased quality of tourism services must be established as a priority for owners and management of tourism companies under increasing competition Powerful seaside tourist market.

  3. IT Systems in Aid of Welding Processes Quality Management in the Automotive Industry

    Directory of Open Access Journals (Sweden)

    Restecka M.

    2016-12-01

    Full Text Available The most important issue for the producers nowadays is to meet the requirements of customers, satisfying their perceived but also the unperceived needs. In order to control the quality of welding processes correctly one must have knowledge of welding drawings, symbols, designs of welded joints, welding procedures, requirements set in codes and standards, also have knowledge of the techniques of inspection and testing connected with the automotive industry. The article shows ways to increase quality in the industry through the use of robotization and computerization. Presented examples and application of IT systems in aid of welding processes quality management in the automotive industry.

  4. Data quality management system (DQMS) for BAC detector in the ZEUS experiment at the HERA accelerator

    Science.gov (United States)

    Luszczak, Zbigniew; Jezynski, Tomasz; Romaniuk, Ryszard S.; Pozniak, Krzysztof T.; Kuthan, Marcin; Bigos, Grzegorz; Gierej, Artur

    2003-10-01

    The paper presents functional structure of database system of data measurement quality for BAC detector in ZEUS experiment. The system collects diagnostic and experimental data. Diagnostic data are: work parameters of the detector and electronics/photonics, tests of electronic/photonic blocks. These data are archived for certain period of time. The quality of current data collection process is estimated using these archived data. The result of such estimation is generated in a form of status map of the detector. Such maps, describing status of the hardware, are fundamental for elementary particle analysis by the calorimeter. The DAQ system, collecting data to the database, estimates data quality on-line during transmission and writing. This mechanism of fast on-line data quality management leads to early discoveries of detector work irregularities and faults.

  5. On-line air quality management system for urban-areas in Norway

    Energy Technology Data Exchange (ETDEWEB)

    Sivertsen, B.; Trond, Bohler [Norwegian Institute for Air Research, Kjeller (Norway)

    2000-07-01

    The main feature of the modem environmental management system is the integrated approach that enables the user directly accesses to data for assessment and planning of actions. The demand of the integrated system to enable monitoring, forecasting and warning of pollution situations has been and will be increasing in the future. An important basis for the projects carried out in urban areas in Norway has been the modem Environmental Surveillance and Information System (ENSIS), developed in a close co-operation between institutions dealing with air and water pollution in Norway. The air pollution part of this system, AirQUIS, has been developed at the Norwegian Institute for Air Research and is being based on geographical information systems (GIS) platform. The NILU developed AirQUIS system is a map oriented user friendly air quality management system to be used in urban and industrial areas. It contains all modules necessary to perform air quality assessment, such as databases for measurement and emissions, dispersion models and exposure module for health and materials. The AirQUIS system operates through menus and maps on the modem Windows NT platform in network with several PC clients. The process of attaining acceptable urban air quality is definitely long term, and it is dynamic. The urban area develops, and population, sources and technology change. Throughout this process, it is very important to have an operating Information System of Air Quality (AQIS), in order to: Keep the authorities and the public well informed about the short-term and long-term air quality development. Control the results of abatement measures, and thereby. Provide feedback information to the abatement strategy process. The basic concept for an Air Quality Management Strategy contains the following main components: Air Quality Assessment; Environmental Damage Assessment; Abatement Options Assessment; Cost Benefit Analysis or Cost Effectiveness Analysis; Abatement Measures; Optimum

  6. An application of the IAEA GCS-R-3 Standard in Nuclear Quality Management System

    Energy Technology Data Exchange (ETDEWEB)

    Kim, D. I.; Juhn, P. E. [TUEV SUED Korea, Seoul (Korea, Republic of); Kwon, M. J. [TUEV SUED KOCEN, Seoul (Korea, Republic of)

    2012-03-15

    IAEA GCS-R-3 Standard (2006) is intended to help nuclear community establishing a nuclear quality management system that integrates such 6 elements as safety, health, environment, security, quality and economics. In the present paper, the management principles of GCS-R-3 Standard are compared with those of ISO 9001 and ASME N/A-1 Codes and Standards. The paper also summarizes the worldwide survey on application of GS-R-3, which was conducted by the TUEV SUED Korea in 2011. The result concludes that the top priority should be given to safety upon which the management system must be based, in proper coordination with other 5 elements to enhance nuclear safety, in particular after Fukushima Dais-Ici nuclear power accidents on 11{sup th} March 2011 in Japan.

  7. STANDPOINT OF THE TOP MANAGEMENT ABOUT THE EFFECTS OF INTRODUCED QUALITY SYSTEM AND CONTINUATION AF ACTIVITIES OF ITS IMPROVEMENT

    Directory of Open Access Journals (Sweden)

    Sabahudin Jasarevic

    2015-06-01

    Full Text Available There are number of obstacles on a challenging road to the effectiveness and business and organizational excellence. One of the most difficult ones is human (not understanding of the constant flux of change. Such is the case when it comes to development of quality management system. Will the quality be either a problem or resource of some organization depends above all on the basic standpoint towards quality that exists in the organization. Many authors underline that implementation of quality management system and obtaining ISO 9000 certificate is not an easy task, but also emphasize that its maintenance and improvement is much more difficult task. The greatest number of problems that occur during the realization of project of quality management system as well as its improvement are the result of misunderstanding of the essence of standard, that is its principles. On of these principles is Leadership too, that is the role of Top Management. Managers at the highest levels are certainly the most responsible for establishing the vision and guiding organization in all business aspects, including Quality Management and Quality Management System. This work presents results of research conducted on the top management in 204 organizations with introduced quality system. Results show views of top management about the effects of introduced quality system as well as about future steps in terms of improving the same.

  8. Teaching total quality management: developing and deploying education throughout a healthcare system.

    Science.gov (United States)

    Kleeb, T E

    1997-01-01

    Healthcare organizations are faced with the responsibility of teaching their entire staff the founding principles, concepts, and practices of total quality management (TQM), to improve organizational effectiveness. Purchasing training products from outside consultants can be costly, but healthcare leaders can design and develop their own TQM training products, integrating each product with their organization's mission and values. This article describes how a Catholic healthcare system successfully developed and deployed a compendium of TQM educational products throughout the health-care system.

  9. Assessment of Clinical Risk Management System in Hospitals: An Approach for Quality Improvement

    OpenAIRE

    Farokhzadian, Jamileh; Nayeri, Nahid Dehghan; Borhani, Fariba

    2015-01-01

    Background: Clinical risks have created major problems in healthcare system such as serious adverse effects on patient safety and enhancing the financial burden for the healthcare. Thus, clinical risk management (CRM) system has been introduced for improving the quality and safety of services to health care. The aim of this study was to assess the status of CRM in the hospitals. Methods: A cross-sectional study was conducted on 200 nursing staff from three teaching hospitals affiliated with t...

  10. Headmasters Training for Creating the In-School Quality Management System

    Directory of Open Access Journals (Sweden)

    M. A. Desyateritchenko

    2012-01-01

    Full Text Available The paper looks at the issue of the further professional training of educational staff for developing quality management systems. Mastering the qualitative educational practices provides the effective school training quality assessment, as well as optimization of staff, material, technical and financial resources, and consideration of the requirements of educational process participants. The peculiarities of the quality management penetration into the general educational sphere are analyzed. The factors obstructing the innovative experience spreading are denoted along with the corresponding ways of experimental practices. The content and organizational technological aspects of headmasters and teaching staff readiness for implementing the above innovation in the system of further professional training are defined. The stages of a lyceum readiness for certification of in-school quality management system according to the international standard ISO 9001:2008 are described. The author points out the necessity of developing the training system for managerial and teaching staff with regard to the person oriented and humanity approach. 

  11. [The application of operating room quality backward system in instrument place management].

    Science.gov (United States)

    Du, Hui; He, Anjie; Zeng, Leilei

    2010-09-01

    Improvement of the surgery instrument's clean quality, the optimized preparation way, reasonable arrangement in groups, raising the working efficiency. We use the quality backward system into the instrument clean, the pack and the preparation way's question, carry on the analysis and the optimization, and appraise the effect after trying out 6 months. After finally the way optimized, instrument clean quality distinct enhancement; The flaws in the instrument clean, the pack way and the total operating time reduce; the contradictory between nurses and the cleans arising from the unclear connection reduces, the satisfaction degree of nurse and doctor to the instrument enhances. Using of operating room quality backward system in the management of the instrument clean, the pack and the preparation way optimized, may reduce flaws in the work and the waste of human resources, raise the working efficiency.

  12. Integration of Science, Local Systems of Innovation and Local Management of Quality of Life

    Directory of Open Access Journals (Sweden)

    Nelson Arsenio Castro Perdomo

    2013-06-01

    Full Text Available An explanatory research was conducted in order to analyze the results of adopting the integration of science as a working instrument for managing the quality of life in the municipality of Cumanayagua, in the province of Cienfuegos. The methodological procedures included the Delphi method, the implementation of indicators derived from the Branch Program of the Ministry of Higher Education to assess university management of knowledge and innovation, as well as the correlation among variables, together with the documentary review of the locality. Multivariate statistical methods were conducted for analyzing the data. Thus, we could assess the importance of the local development management through the performance of the sectors or areas resulting from this analysis, which were correlated with the concrete expression of the management of projects aimed at achieving a better quality of life. Consequently, it could be confirmed that the integration of science, technology, innovation and environment management urged by the local system of innovation facilitates the management of quality of life and, in turn, the local govern performance.

  13. Managing Quality in Higher Education Systems via Minimal Quality Requirements: Signaling and Control.

    Science.gov (United States)

    Mizrahi, Shlomo; Mehrez, Abraham

    2002-01-01

    Discusses two versions of a signaling game to set minimal quality requirements for higher education applicants in Israel: one assumes low sensitivity to quality, the other high sensitivity. Concludes that indirect government influence on quality variations in applicant pool is more effective in controlling institutional quality then direct…

  14. A study on effect of performing quality management system on organizational productivity

    Directory of Open Access Journals (Sweden)

    M. M. Movahedi

    2013-04-01

    Full Text Available The main purpose of article is to survey the effect of Quality Management System (QMS on organization efficiency based on the concept of change management. The role of top organization management for QMS implementation and change management solutions to eliminate organization resistance are investigated. In this study, fourteen Deming’s principles are independent variables, organization productivity is dependent variable and the study examines six different hypotheses. Cronbach Alpha coefficient is calculated as 87.62%, which validates research questionnaire. The proposed study of this paper uses t-student to examine all six hypotheses in a case study from a firm named Aria Sanaat factory. The results of this study confirm that there are some positive effects on organizational management variables & establishing training and explanation courses & meetings.

  15. Special aspects of quality management system functioning in Saratov State Medical University n.a. V.I. Razumovsky

    Directory of Open Access Journals (Sweden)

    Bugaeva I.0.

    2015-12-01

    Full Text Available The article considers specificity of quality management system functioning in educational institutions and presents an overview of the historical and contemporary aspects of the quality management system's development in Saratov State Medical University n.a. V. I. Razumovsky.

  16. Q-Pro: a quality control management system for medical equipment.

    Science.gov (United States)

    Kolitsi, Z; Bliznakov, J; Gueorguieva-Bliznakova, K; Theodorakos, Y; Pallikarakis, N

    2000-01-01

    Q-Pro is an application for quality control (QC) and inspection of medical equipment. The system has been designed on the basis of a broad requirements analysis, contributed by clinical engineers from several European countries and with a focus on current and forthcoming regulatory requirements concerning the quality control and risk management for medical equipment. Q-Pro comprises a generalized application, providing the necessary flexibility to accommodate the different degrees of difficulty and specialization in creating or customizing QC protocols, carrying out inspections and managing collected data. The system incorporates a tool library for QC protocol design, widely used multimedia as well as a local database for protocol and inventory data archiving. The paper presents a detailed account of the system context of use, design and functionality.

  17. Managerial attitude to the implementation of quality management systems in Lithuanian support treatment and nursing hospitals

    Directory of Open Access Journals (Sweden)

    Lydeka Zigmas

    2006-09-01

    Full Text Available Abstract Background The regulations of the Quality Management System (QMS implementation in health care organizations were approved by the Lithuanian Ministry of Health in 1998. Following the above regulations, general managers of health care organizations had to initiate the QMS implementation in hospitals. As no research on the QMS implementation has been carried out in Lithuanian support treatment and nursing hospitals since, the objective of this study is to assess its current stage from a managerial perspective. Methods A questionnaire survey of general managers of Lithuanian support treatment and nursing hospitals was carried out in the period of January through March 2005. Majority of the items included in the questionnaire were measured on a seven-point Likert scale. During the survey, a total of 72 questionnaires was distributed, out of which 58 filled-in ones were returned (response rate 80.6 per cent; standard sampling error 0.029 at 95 per cent level of confidence. Results Quality Management Systems were found operating in 39.7 per cent of support treatment and nursing hospitals and currently under implementation in 46.6 per cent of hospitals (13.7% still do not have it. The mean of the respondents' perceived QMS significance is 5.8 (on a seven-point scale. The most critical issues related to the QMS implementation include procedure development (5.5, lack of financial resources (5.4 and information (5.1, and development of work guidelines (4.6, while improved responsibility and power sharing (5.2, better service quality (5.1 and higher patient satisfaction (5.1 were perceived by the respondents as the key QMS benefits. The level of satisfaction with the QMS among the management of the surveyed hospitals is mediocre (3.6. However it was found to be higher among respondents who were more competent in quality management, were familiar with ISO 9000 standards, and had higher numbers of employees trained in quality management. Conclusion

  18. Quality management system in trade - internationalization of marketing relations with consumers

    Directory of Open Access Journals (Sweden)

    Sreten Cuzovic

    2011-08-01

    Full Text Available The aim of marketing management is to satisfy the needs and desires of consumers. A lot of factors have influenced the consumers and their purchasing. Besides price and assortment factors there are requirements of consumers to the quality of a product. It means that a product should possess physical, chemical, designing, aesthetic, ecological and other desirable properties that should be expressed before the use of products. Because of this, the quality in the theory and practice of management is beginning to affirm itself. This has been particularly expressed by the introduction of ISO 9000 which makes possible the internationalization of quality system and circulation of goods and services without “physical-fiscal-technical” barriers.

  19. Quality management system in trade: Internationalization of marketing relations with consumers

    Directory of Open Access Journals (Sweden)

    Jovanović Gvozden

    2014-01-01

    Full Text Available The aim of marketing management is to satisfy the needs and desires of consumers. A lot of factors have influenced the consumers and their purchasing. Besides price and assortment factors there are requirements of consumers for the quality of a product. It means that a product should possess physical, chemical, designing, aesthetic, ecological and other desirable properties that should be expressed before the use of products. Because of that the quality in the theory and practice of management is beginning to affirm itself. This has been particularly expressed by the introduction of ISO 9000 which makes internationalization of quality system and circulation of goods and services without 'physical-fiscal-technical' barriers possible.

  20. Tracking and controlling everything that affects quality is the key to a quality management system.

    Science.gov (United States)

    Hull, Carl; Wray, Bruce; Winslow, Ford; Vilicich, Mark

    2011-11-01

    Every laboratory has a need to track and control the variables that drive the quality of the results. However, each laboratory is unique and what one organization deems to be a critical process to track and control will likely differ from other organizations. Furthermore, there is more than just the end product or result that needs to be tracked and controlled. All of the intermediate products and resources play a significant role in producing the final product and each of these needs to be included in the LIMS. At a high level, this article will present ideas and opinions on the following topics in relation to implementing a LIMS process tracking and control system in a laboratory: The difference between tracking and controlling processes; What to track and control in the lab; The "product" of the laboratory; Preventing mistakes in a laboratory; Comprehensive software platform options; The value of seeing a system as opposed to imagining it; The use of barcodes in the laboratory; and an assessment on using the Risk Based Approach in deciding what to include in the tracking system.

  1. Building the airplane in flight: an auditing approach to quality management system development.

    Science.gov (United States)

    Burson, M C

    2001-01-01

    In June of 2000, Maine DEP (in company with the other five New England states) found itself under EPA pressure to develop and document a quality management system by the end of the calendar year. In the frenzy that followed, the Department decided to use a private sector model for system development that called for a prospectively-focused QM plan that would be implemented through formal auditing. That is, instead of trying in advance to identify all the deficits in departmental quality management, and then assigning individuals and task groups to create structures to fill the gaps, Maine's QMP specifies the future desired system in broad terms. ME-DEP then uses its own cadre of trained auditors to assess current practice against the "condition expected" in the QMP, knowing that in many cases basic quality management practices will need to be developed. This approach assists program managers, particularly (but not exclusively) in areas sensitive to environmental data standards, in creating systems and practices that are rooted in reality, and that are perceived to add value to the Department's core work instead of just additional paperwork. Audit reports create a continuous feedback loop assuring that written procedures document actual operations. Finally, the results of auditing identify areas in which the QM system (and its plan) should be elaborated or refined, which leads to an iterative process by which quality approaches are infused in all areas of DEP operations. In the twelve months following EPA-Region I's initial approval of Maine's QMP, a total of seven audits were completed at various program levels, including two focused on critical QMP elements: Documents and Records; and Computer Hardware/Software. This paper will briefly describe the background and implementation of this approach; identify some of the factors which led to success; and describe, using selected examples, some of the early outcomes of the program.

  2. Use of the quality management system "JACIE" and outcome after hematopoietic stem cell transplantation.

    Science.gov (United States)

    Gratwohl, Alois; Brand, Ronald; McGrath, Eoin; van Biezen, Anja; Sureda, Anna; Ljungman, Per; Baldomero, Helen; Chabannon, Christian; Apperley, Jane

    2014-05-01

    Competent authorities, healthcare payers and hospitals devote increasing resources to quality management systems but scientific analyses searching for an impact of these systems on clinical outcome remain scarce. Earlier data indicated a stepwise improvement in outcome after allogeneic hematopoietic stem cell transplantation with each phase of the accreditation process for the quality management system "JACIE". We therefore tested the hypothesis that working towards and achieving "JACIE" accreditation would accelerate improvement in outcome over calendar time. Overall mortality of the entire cohort of 107,904 patients who had a transplant (41,623 allogeneic, 39%; 66,281 autologous, 61%) between 1999 and 2006 decreased over the 14-year observation period by a factor of 0.63 per 10 years (hazard ratio: 0.63; 0.58-0.69). Considering "JACIE"-accredited centers as those with programs having achieved accreditation by November 2012, at the latest, this improvement was significantly faster in "JACIE"-accredited centers than in non-accredited centers (approximately 5.3% per year for 49,459 patients versus approximately 3.5% per year for 58,445 patients, respectively; hazard ratio: 0.83; 0.71-0.97). As a result, relapse-free survival (hazard ratio 0.85; 0.75-0.95) and overall survival (hazard ratio 0.86; 0.76-0.98) were significantly higher at 72 months for those patients transplanted in the 162 "JACIE"-accredited centers. No significant effects were observed after autologous transplants (hazard ratio 1.06; 0.99-1.13). Hence, working towards implementation of a quality management system triggers a dynamic process associated with a steeper reduction in mortality over the years and a significantly improved survival after allogeneic stem cell transplantation. Our data support the use of a quality management system for complex medical procedures.

  3. Use of the quality management system “JACIE” and outcome after hematopoietic stem cell transplantation

    Science.gov (United States)

    Gratwohl, Alois; Brand, Ronald; McGrath, Eoin; van Biezen, Anja; Sureda, Anna; Ljungman, Per; Baldomero, Helen; Chabannon, Christian; Apperley, Jane

    2014-01-01

    Competent authorities, healthcare payers and hospitals devote increasing resources to quality management systems but scientific analyses searching for an impact of these systems on clinical outcome remain scarce. Earlier data indicated a stepwise improvement in outcome after allogeneic hematopoietic stem cell transplantation with each phase of the accreditation process for the quality management system “JACIE”. We therefore tested the hypothesis that working towards and achieving “JACIE” accreditation would accelerate improvement in outcome over calendar time. Overall mortality of the entire cohort of 107,904 patients who had a transplant (41,623 allogeneic, 39%; 66,281 autologous, 61%) between 1999 and 2006 decreased over the 14-year observation period by a factor of 0.63 per 10 years (hazard ratio: 0.63; 0.58–0.69). Considering “JACIE“-accredited centers as those with programs having achieved accreditation by November 2012, at the latest, this improvement was significantly faster in “JACIE”-accredited centers than in non-accredited centers (approximately 5.3% per year for 49,459 patients versus approximately 3.5% per year for 58,445 patients, respectively; hazard ratio: 0.83; 0.71–0.97). As a result, relapse-free survival (hazard ratio 0.85; 0.75–0.95) and overall survival (hazard ratio 0.86; 0.76–0.98) were significantly higher at 72 months for those patients transplanted in the 162 “JACIE“-accredited centers. No significant effects were observed after autologous transplants (hazard ratio 1.06; 0.99–1.13). Hence, working towards implementation of a quality management system triggers a dynamic process associated with a steeper reduction in mortality over the years and a significantly improved survival after allogeneic stem cell transplantation. Our data support the use of a quality management system for complex medical procedures. PMID:24488562

  4. A new approach in the development of quality management systems for (micro)electronics

    Science.gov (United States)

    Bacivarov, Ioan C.; Bacivarov, Angelica; Gherghina, Cǎtǎlina

    2016-12-01

    This paper presents the new approach in the analysis of the Quality Management Systems (QMS) of companies, based on the revised standard ISO 9001:2015. In the first part of the paper, QMS based on ISO 9001 certification are introduced; the changes and the updates proposed for the new version of ISO 9001:2015 are critically analyzed, based on the documents elaborated by ISO/TC 176. The approach based on ISO 9001:2015 could be considered as "beginning of a new era in development of quality management systems". A comparison between the between the "old" standard ISO 9001:2008 and the "new" standard ISO 9001:2015 is made. In the second part of the paper, steps to be followed in a company to implement this new standard are presented. A peculiar attention is given to the new concept of risk-based thinking in order to support and improve application of the process based approach. The authors conclude that, by considering risk throughout the organization the likelihood of achieving stated objectives is improved, output is more consistent and customers can be confident that they will receive the expected results. Finally, the benefits of the new approach in the development of quality management systems are outlined, as well as how they are reflected in the management of companies in general and those in electronics field, in particular. As demonstrated in this paper, well understood and properly applied, the new approach based on the revised standard ISO9001:2015 could offer a better quality management for companies operating in electronics and beyond.

  5. [Quality management system in the medical laboratory--ISO15189 and laboratory accreditation].

    Science.gov (United States)

    Kubono, Katsuo

    2004-03-01

    Medical laboratory services are essential to patient care and therefore should meet the needs of all patients and clinical personnel responsible for human health care. Recently, ISO15189, the first quality management ISO system for medical laboratories, has attracted the attention of all medical laboratories. ISO 15189:2003, Medical laboratories--Particular requirements for quality and competence, provides a framework for the design and improvement of process-based quality management systems by medical laboratories. It is based on ISO17025:1999, General requirements for the competence of testing and calibration laboratories, but provides specific requirements for implementation in medical laboratories. This will help medical laboratories to comply with regulatory requirements, to meet the expectations of their clients and, most importantly, to improve and maintain their service to patients. ISO15189 will be an important template for assessing and recognizing the competence of medical laboratories in their technical capacity and the effective quality management of a professional service and its staff--with or without the aim of accreditation.

  6. The Impact of the Quality Management System ISO 9000 on Customer

    Directory of Open Access Journals (Sweden)

    Franka Piskar

    2007-03-01

    Full Text Available Many companies invest great efforts into achieving appropriate organization and through it better quality of products and services. They try to achieve this in a systematic way following the standard ISO 9000. Implementing ISO is a management decision that requires consideration of company’s operations, strategy, staff and, most importantly, customers. The theoretical part of the research is focused on literature review. Second part-empirical research has been done on the basis of structured questionnaires gathered from 212 responses of Slovenian companies that had already acquired the ISO 9000 quality standard certificate by 2002. We have posed eight questions about the impact of the ISO 9000 on customer satisfaction. The research results in Slovenian companies confirm the ISO 9000 quality standard’s impact on better satisfying customers’ needs and demands, but not the direct impact on business success. This paper also presents a very useful source of solutions and information for managers and researchers in the field of quality systems and customer satisfaction. Additionally, it comprises an short overview of customer relationship management (CRM as a system that companies can use for monitoring and satisfying the needs of a customer during any given interaction.

  7. DEVELOPMENT OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM TO IMPROVE SERVICE QUALITY IN PT MANULIFE LIFE INSURANCE INDONESIA

    Directory of Open Access Journals (Sweden)

    Chriswanto Chriswanto

    2014-10-01

    Full Text Available Customer Relationship Management System (CRMS Development in order to improve service quality in PT. AJ. Manulife Indonesia is done by comprehending the performance model of the company and the factors that are affecting the company performance improvement and the quality of the decision to be taken by top management. System Dynamic is a method that can be used to stimulate complex systems. System Dynamics approach is expected to build a model of corporate performance that can be used to evaluate the quality of service to customers so that they can make decisions quickly and accurately. This study proves that the model is built with standard models used as changing targets and it can simulate a target quality of service to customers by delivering current and future achievement. Achievement in the future is influenced by the value of achievement of SLA, Response Time, and Defect, where the greater value of control, the greater value of the correction rate so that the GAP will be smaller. Correction rate which is determined in this study was 10%, 20%, and 30% of GAP (CB

  8. Quality Management of Engineering Education

    DEFF Research Database (Denmark)

    Bentz, Sigurd

    1997-01-01

    Quality management has made a major impact on many commercial and manufacturing companies. Although higher education are similar to companies in some respects, they are different in others. So a well established commercial quality management system can't simply be transferred to higher education...

  9. Creating an innovative environment in total quality management system within companies

    Directory of Open Access Journals (Sweden)

    Vesna Prodanovska

    2009-12-01

    Full Text Available The decision for development of the quality providing system could go in line with the company’s expansion and with the concept of the total quality management (TQM. The most diligent-untouchable assets within the companies are referring to the relation with the customers/consumers, employee’s skills and their knowledge and building an organizational culture tending towards innovations, problem solving and total working promotion. The paper discusses attitude of companies in Macedonia to promoting employees’ motivations to knowledge sharing and innovations.

  10. ANALYSIS OF THE RESULTS OF AUDITS OF QUALITY MANAGEMENT SYSTEM-SALES SERVICE OF CARS

    Directory of Open Access Journals (Sweden)

    JAROSLAV JAMBOR

    2010-12-01

    Full Text Available The Author analyses his over years experiences and results with audits in brand car ´s service and sale areas. He acted on behalf of TÜV SÜD Automotive GmbH Munich - Germany. He hits of audit ´s consecution in compliance with ISO 9001 and above standard requirement car ´s producers. He withal adverts to effects implementation the Quality management systems at these services.

  11. An analysis of the causes of complaintsabout steel sheets in metallurgical product quality management systems

    Directory of Open Access Journals (Sweden)

    B. Gajdzik

    2014-01-01

    Full Text Available The publication presents the causes of complaints about metallurgical products, illustrated with an example of steel sheets, with a particular focus on the reasons having their source in the human factor. The publication has been based on direct research and analysis of complaints made available by a metallurgical plant. The obtained results have been enriched with theoretical considerations on quality management systems for metallurgical products.

  12. Quality and Change Management at the Malaysian Public School System. The case of SIGS

    OpenAIRE

    Firend, A.R

    2013-01-01

    The objective of this study is to examine the relationship between total quality management implementation in Malaysian public schooling system, student passing rate and achievement, and the level of governmental spending on public education. This research aims to develop better understanding of the underlying principles to such high student performance in the general examination, and whether substantial governmental investments in public education can yield over time such high performance. T...

  13. Analysis of the results of audits of quality management system-sales service of cars

    Directory of Open Access Journals (Sweden)

    Jaroslav Jambor

    2011-04-01

    Full Text Available The Author analyses his over years experiences and results with audits in brand car ´s service and sale areas. He acted on behalf of TÜV SÜD Automotive GmbH Munich - Germany. He hits of audit ´s consecution in compliance with ISO 9001 and above standard requirement car ´s producers. He withal adverts to effects implementation the Quality management systems at these services.

  14. Selected Problems Of Incorporating A Quality Management System In The Air Force

    Directory of Open Access Journals (Sweden)

    Barszcz Piotr

    2015-12-01

    Full Text Available The proper management of an organisational unit and communication of reliable information about its functioning are important factors, which affect the safety of the executed aerial operations. According to decision no. 400/MON of the Minister of National Defence, the incorporation of the “Quality Assurance System in the Air Force” [1] commenced on 1 January 2013. The ISO 9000 series standards enforce a change in the approach to the problem of management of the organisational unit. The analysis of the important parameters takes place at the start, not only at the end, and uses simultaneously preventive actions and the monitoring of processes during their execution.

  15. Air quality management and planning system for Guangzhou. Report from workshop 1, 1998

    Energy Technology Data Exchange (ETDEWEB)

    Larssen, Steinar

    1999-02-01

    The report is proceedings from Workshop no. 1, 1998 of the Sino-Norwegian co-operation project ''Guangzhou Air Quality Management and Planning System''. The project studies pollution emissions generally and from coal, vehicle and energy activities, dispersion modelling, monitoring, exposure, health damage assessment, material damage assessment, vegetation, control options, baseline scenario development, cost benefit analysis, pollution control management and policy instruments and air pollution forecasting. A forth workshop is planned. There are several reports from the various project activities.

  16. A stochastic conflict resolution model for water quality management in reservoir river systems

    Science.gov (United States)

    Kerachian, Reza; Karamouz, Mohammad

    2007-04-01

    In this paper, optimal operating rules for water quality management in reservoir-river systems are developed using a methodology combining a water quality simulation model and a stochastic GA-based conflict resolution technique. As different decision-makers and stakeholders are involved in the water quality management in reservoir-river systems, a new stochastic form of the Nash bargaining theory is used to resolve the existing conflict of interests related to water supply to different demands, allocated water quality and waste load allocation in downstream river. The expected value of the Nash product is considered as the objective function of the model which can incorporate the inherent uncertainty of reservoir inflow. A water quality simulation model is also developed to simulate the thermal stratification cycle in the reservoir, the quality of releases from different outlets as well as the temporal and spatial variation of the pollutants in the downstream river. In this study, a Varying Chromosome Length Genetic Algorithm (VLGA), which has computational advantages comparing to other alternative models, is used. VLGA provides a good initial solution for Simple Genetic Algorithms and comparing to Stochastic Dynamic Programming (SDP) reduces the number of state transitions checked in each stage. The proposed model, which is called Stochastic Varying Chromosome Length Genetic Algorithm with water Quality constraints (SVLGAQ), is applied to the Ghomrud Reservoir-River system in the central part of Iran. The results show, the proposed model for reservoir operation and waste load allocation can reduce the salinity of the allocated water demands as well as the salinity build-up in the reservoir.

  17. Auditing of suppliers as the requirement of quality management systems in construction

    Science.gov (United States)

    Harasymiuk, Jolanta; Barski, Janusz

    2017-07-01

    The choice of a supplier of construction materials can be important factor of increase or reduction of building works costs. Construction materials present from 40 for 70% of investment task depending on kind of works being provided for realization. There is necessity of estimate of suppliers from the point of view of effectiveness of construction undertaking and necessity from the point of view of conformity of taken operation by executives of construction job and objects within the confines of systems of managements quality being initiated in their organizations. The estimate of suppliers of construction materials and subexecutives of special works is formal requirement in quality management systems, which meets the requirements of the ISO 9001 standard. The aim of this paper is to show possibilities of making use of anaudit for estimate of credibility and reliability of the supplier of construction materials. The article describes kinds of audits, that were carried in quality management systems, with particular taking into consideration audits called as second-site. One characterizes the estimate criterions of qualitative ability and method of choice of the supplier of construction materials. The paper shows also propositions of exemplary questions, that would be estimated in audit process, the way of conducting of this estimate and conditionality of estimate.

  18. Implementation of a quality care management system for patients with arthritis of the hip and knee.

    Science.gov (United States)

    Doerr, Christine R; Graves, Stephen E; Mercer, Graham E; Osborne, Richard H

    2013-02-01

    The Orthopaedic Unit of the Repatriation General Hospital (RGH) in Adelaide, South Australia has implemented a quality care management system for patients with arthritis of the hip and knee. The system not only optimises conservative management but ensures that joint replacement surgery is undertaken in an appropriate and timely manner. This new service model addresses identified barriers to service access and provides a comprehensive, coordinated strategy for patient management. Over 4 years the model has reduced waiting times for initial outpatient assessment from 8 to 3 months and surgery from 18 to 8 months, while decreasing length of stay from 6.3 to 5.3 days for hips and 5.8 to 5.3 days for knees. The service reforms have been accompanied by positive feedback from patients and referring general practitioners in relation to the improved coordination of care and enhanced efficiency in service delivery.

  19. Leadership and Quality Management: An Analysis of Three Key Features of the Greek Education System

    Science.gov (United States)

    Saiti, Anna

    2012-01-01

    Purpose: This paper aims to investigate whether educational leadership in Greece implements the values of total quality management and contributes to the improvement of the educational process, and to offer proposals for a framework of total quality management that would contribute to an improvement in the overall quality of the education process.…

  20. Leadership and Quality Management: An Analysis of Three Key Features of the Greek Education System

    Science.gov (United States)

    Saiti, Anna

    2012-01-01

    Purpose: This paper aims to investigate whether educational leadership in Greece implements the values of total quality management and contributes to the improvement of the educational process, and to offer proposals for a framework of total quality management that would contribute to an improvement in the overall quality of the education process.…

  1. Review of Special Standards in Quality Management Systems Audits in Automotive Production

    Science.gov (United States)

    Šurinová, Yulia

    2013-12-01

    Quality management systems (QMS) in automotive industry generally have several differences in comparison with other industrial branches. Different customers have their own specific requirements, including requirements for quality audits. Audits are one of the coretools of quality management to make the PDCA (Plan - Do - Check - Act) cycle work. As a matter of fact, compliance with ISO/TS 16949:2009 requirements is a condition for supplying the automotive industry. However, there are some standards which co-exist together with the ISO 9001 based management systems and technical specification for QMS in automotive ISO/TS16949. Which are those specific standards in automotive industry and what standard to use and why - those are the questions to be answered in this paper. The aim of the paper is to review what standards are used for audits implementation in automotive industry in the Slovak Republic, and why the organizations keep following those "extra" standards even if certification for ISO/TS 16949 is required by all the car makers. The paper is structured as follows: after short introduction to the topic and related terms, presented is our methodology. . In the third section, the achieved results are discussed. And finally, the principal findings of the paper, limitations and conclusions are presented.

  2. Supply chain quality management

    OpenAIRE

    Hannan Amoozad Mahdiraji; Meysam Arabzadeh; Reza Ghaffari

    2012-01-01

    In recent years, there are several methods introduced for the improvement of operational performances. Total quality management and supply chain management are two methods recommended for this purpose. These two approaches have been studied in most researches separately, while they have objectives in common, and this makes them a strategic means, which can be used, simultaneously. Total quality management and supply chain management play significant roles to increase the organizational compet...

  3. A knowledge management system to study the quality of life in head and neck oncology patients.

    Science.gov (United States)

    Gonçalves, Joaquim; Silveira, Augusta; Rocha, Alvaro

    2011-01-01

    The perception that an individual holds about his place in life, which depends upon his culture and values, defines this individual's Quality of Life (QoL). When applied in a health context this known as: Health-Related Quality of Life (HRQoL). The assessment of HRQoL is a Medical goal; it is used in clinical research, medical practice, health-related economic studies and in planning health management measures and strategies. Obtaining a patient self-assessment with QoL measuring instruments on the platform developed in this project, through user-friendly software, aids the study, promotes the creation of databases, and accelerates its statistical treatment. The possibility of graphically representing results that physician needs to analyze, immediately after the answer collection, makes this assessment a diagnosis instrument ready to be used routinely in clinical practice. Knowledge Management Systems (KMS) applied to this context enable knowledge creation and storage, and guide therapeutic decisions.

  4. [Practical aspects of implementation quality management system ISO 9001:2000 by hospital infection control team].

    Science.gov (United States)

    Kuziemski, Arkadiusz; Czerniak, Beata; Frankowska, Krystyna; Gonia, Ewa; Salińska, Teresa; Motuk, Andrzej; Sobociński, Zbigniew

    2009-01-01

    In 2006 the Board of the Jan Biziel Hospital in Bydgoszcz decided to include procedures of health services in the implementation process within the confines of ISO 9001:2000 certification. The hospital infection control team that has operated in the hospital since 1989 performed the analysis of the forms of activities to date and on that basis the team prepared original plan of quality management. In April 2007, this plan was successfully accepted by the certifying team. The aim of this study is to present the aforementioned plan which is the result of 18 years experience of the team. At the same time, I hope that this study will be very helpful for all professionals interested in hospital epidemiology, especially in the context of implementing quality management systems.

  5. Safe and high quality food production using low quality waters and improved irrigation systems and management

    DEFF Research Database (Denmark)

    Plauborg, Finn; Andersen, Mathias Neumann; Liu, Fulai

    2010-01-01

    uneven irrigation patterns can increase the water use efficiency as well as the quality of vegetable crops. Furthermore, recent innovations in the water treatment and irrigation industry have shown potential for the use of low quality water resources, such as reclaimed water or surface water in peri......The present paper presents the SAFIR project (www.safir4eu.org), which addresses two fundamental problems that over the past decade increasingly have become concerns of the general public: the one problem being the jeopardizing of safety and quality of our food products, while the other being...... the increasing competition for clean freshwater. The SAFIR project has a multi-disciplinary approach, which integrates the European as well as the global dimension of the EU-policy on food quality and safety. The main driving force behind the project idea is new research results that demonstrated that scheduled...

  6. [Practical implementation of a quality management system in a radiological department].

    Science.gov (United States)

    Huber, S; Zech, C J

    2011-10-01

    This article describes the architecture of a project aiming to implement a DIN EN ISO 9001 quality management system in a radiological department. It is intended to be a practical guide to demonstrate each step of the project leading to certification of the system. In a planning phase resources for the implementation of the project have to be identified and a quality management (QM) group as core team has to be formed. In the first project phase all available documents have to be checked and compiled in the QM manual. Moreover all relevant processes of the department have to be described in so-called process descriptions. In a second step responsibilities for the project are identified. Customer and employee surveys have to be carried out and a nonconformity management system has to be implemented. In this phase internal audits are also needed to check the new QM system, which is finally tested in the external certification audit with reference to its conformity with the standards.

  7. HEALING THE ROMANIAN HEALTH CARE SYSTEM THROUGH THE TOTAL QUALITY MANAGEMENT METHOD

    Directory of Open Access Journals (Sweden)

    Cosmin Dobrin

    2015-07-01

    Nowadays, this method is used with success and covers a large area of industries, including the sanitary industry. European hospitals have used this method in order to rearrange, from the quality’s point of view, their departments and keep their customers and employees satisfied with the sanitary institution.Total Quality Management is a method that has the ability to convert the health care system, and to cover all “gaps” formed for several years. Starting with correcting as much as possible all the issues found in the health care system, will lead to the top and most important objective: focusing on patient and assuring him a significant level of satisfaction. The applicability of this method made is possible also for Romanian hospitals. Since our health care system is confronting daily with issues that affect the patients (some issues being even deadly, a change in the way the quality is perceived, is suitable for our hospitals and clinics.

  8. Development and validation of an index to assess hospital quality management systems

    Science.gov (United States)

    Wagner, C.; Groene, O.; Thompson, C. A.; Klazinga, N. S.; Dersarkissian, M.; Arah, O. A.; Suñol, R.; Klazinga, N; Kringos, DS; Lombarts, MJMH; Plochg, T; Lopez, MA; Secanell, M; Sunol, R; Vallejo, P; Bartels, P; Kristensen, S; Michel, P; Saillour-Glenisson, F; Vlcek, F; Car, M; Jones, S; Klaus, E; Bottaro, S; Garel, P; Saluvan, M; Bruneau, C; Depaigne-Loth, A; Shaw, C; Hammer, A; Ommen, O; Pfaff, H; Groene, O; Botje, D; Wagner, C; Kutaj-Wasikowska, H; Kutryba, B; Escoval, A; Lívio, A; Eiras, M; Franca, M; Leite, I; Almeman, F; Kus, H; Ozturk, K; Mannion, R; Arah, OA; Chow, A; DerSarkissian, M; Thompson, CA; Wang, A; Thompson, A

    2014-01-01

    Objective The aim of this study was to develop and validate an index to assess the implementation of quality management systems (QMSs) in European countries. Design Questionnaire development was facilitated through expert opinion, literature review and earlier empirical research. A cross-sectional online survey utilizing the questionnaire was undertaken between May 2011 and February 2012. We used psychometric methods to explore the factor structure, reliability and validity of the instrument. Setting and participants As part of the Deepening our Understanding of Quality improvement in Europe (DUQuE) project, we invited a random sample of 188 hospitals in 7 countries. The quality managers of these hospitals were the main respondents. Main Outcome Measure The extent of implementation of QMSs. Results Factor analysis yielded nine scales, which were combined to build the Quality Management Systems Index. Cronbach's reliability coefficients were satisfactory (ranging from 0.72 to 0.82) for eight scales and low for one scale (0.48). Corrected item-total correlations provided adequate evidence of factor homogeneity. Inter-scale correlations showed that every factor was related, but also distinct, and added to the index. Construct validity testing showed that the index was related to recent measures of quality. Participating hospitals attained a mean value of 19.7 (standard deviation of 4.7) on the index that theoretically ranged from 0 to 27. Conclusion Assessing QMSs across Europe has the potential to help policy-makers and other stakeholders to compare hospitals and focus on the most important areas for improvement. PMID:24618212

  9. Quality Computer Assisted Mobile Learning (CAML) and Distance Education Leadership in Managing Technology Enhanced Learning Management System (TELMS) in the Malaysian Public Tertiary Education

    OpenAIRE

    Lee Tan Luck

    2009-01-01

    Abstract - The success in the implementation of a quality computer assisted mobile learning and distance education in a Technology Enhanced Learning Management System is highly rely on the academic leadership in managing and application of Information and Communication Technology (ICT) in the tertiary level. The effectiveness of its leadership, knowledge, application and management of ICT and learning management system is of utmost important. Successful application and management includes qua...

  10. Foundations of Data Quality Management

    CERN Document Server

    Fan, Wenfei

    2012-01-01

    Data quality is one of the most important problems in data management. A database system typically aims to support the creation, maintenance and use of large amount of data, focusing on the quantity of data. However, real-life data are often dirty: inconsistent, duplicated, inaccurate, incomplete, or stale. Dirty data in a database routinely generate misleading or biased analytical results and decisions, and lead to loss of revenues, credibility and customers. With this comes the need for data quality management. In contrast to traditional data management tasks, data quality management is to e

  11. Experience in implementing a quality management system in a tuberculosis laboratory, Kisumu, Kenya.

    Science.gov (United States)

    Musau, S; McCarthy, K; Okumu, A; Shinnick, T; Wandiga, S; Williamson, J; Cain, K

    2015-06-01

    We implemented a quality management system (QMS) and documented our improvements in a tuberculosis (TB) laboratory in Kisumu, Kenya. After implementation of the QMS, a sustained reduction in culture contamination rates for solid (from 15.4% to 5.3%) and liquid media (from 15.2% to 9.3%) was observed, and waste from product expiry was reduced significantly. External quality assurance (EQA) results were satisfactory before and after QMS implementation, and a client survey after implementation revealed 98% satisfaction. The laboratory attained ISO 15189 accreditation in October 2013. The implementation of QMS facilitated the attainment of target quality indicators, reduced waste due to expiry and led to high client satisfaction.

  12. A quality management system for chemical processes; Qualita' dei processi chimici

    Energy Technology Data Exchange (ETDEWEB)

    Tantalo, P. [Tecnopolis Casata Novus Ortus s.c.r.l., Bari (Italy). Servizi Informativi

    2000-06-01

    The requirements of the international quality assurance standards are briefly discussed in connection with the safety and the environment protection needs of chemical industry. The paper summarizes some general techniques useful for the analyses and describes a managing system to improve the commercial quality of products, the safety at work and the environmental quality of chemical processes. [Italian] Vengono brevemente discussi i requisiti delle norme Iso 9000 sui Sistemi di Assicurazione della Qualita' relativamente al contesto dell'industria chimica e con particolare riferimento ai problemi di sicurezza e compatibilita' ambientale degli impianti produttivi e dei prodotti. A tale scopo, sono riassunte alcune fondamentali tecniche di analisi dell'affidabilita' e sicurezza dei sistemi tecnici ed e' presentata una filosofia generale di gestione atta a migliorare contemporaneamente sia la qualita' commerciale dei prodotti, sia la qualita' ambientale e la sicurezza dei processi.

  13. EPA Region 3 Quality Management Plans

    Science.gov (United States)

    Has links to resources that describe the Region's Quality Assurance Program, which is a collection of the Region's ongoing quality assurance (QA) policies, procedures, responsibilities and management systems.

  14. Level of Adoption of Quality Management Systems Into the Mexican Pork Industry

    Science.gov (United States)

    Maldonado-Siman, Em; Ruíz-Flores, Agustín; Núñez-Domínguez, Rafael; González-Alcorta, Mariano; Hernández-Rodríguez, Bertha Alicia

    This research studies the characteristics of the Mexican pork sector; adoption status of quality management systems, and product destinations. Ninety six percent of fifty enterprises have fully answered a questionnaire. Ninety percent are small and medium-sized, the rest are large-sized firms. Nineteen percent of them have totally adopted HACCP, sixty three percent are implementing or planning to do it, the rest have no plans to adopt it. Thirteen percent of the enterprises had ISO 9000. Thirty four percent of their sales go to supermarkets, 57% to other retail chains and 9% to exportation. Product destinations are mainly Central America, United States of America, Asia and Mexico. To improve efficiency and the quality of process it is necessary to implement HACCP. Besides, customers and legal requirements are the external factors, which result in this adoption. In the process of implementing, there are some problems, such as staff motivation and training. The results suggest that HACCP system operating is important for the Mexican pork industry. It also has relevant implications in domestic trade. It is necessary to encourage adoption of quality management systems in the sector.

  15. IS0 9000 Implementation and Assessment: A Guide to Developing and Evaluating Quality Management Systems

    Science.gov (United States)

    Navarro, Robert J.; Grimm, Barry

    1996-01-01

    The agency has developed this reference publication to aid NASA organizations and their suppliers in the transition to IS0 9000. This guide focuses on the standard s intent, clarifies its requirements, offers implementation examples and highlights interrelated areas. It can assist anyone developing or evaluating NASA or supplier quality management systems. The IS0 9000 standards contain the basic elements for managing those processes that affect an organization's ability to consistently meet customer requirements. IS0 9000 was developed through the International Organization for Standardization and has been adopted as the US. national standard. These standards define a flexible foundation for customer focused process measurement, management and improvement that is the hallmark of world class enterprises.

  16. Evaluation of Conducive Environment for Implementation of Quality Management System in an Organisation

    Directory of Open Access Journals (Sweden)

    V.K. Nayyar

    2002-01-01

    Full Text Available The ISO 9000 quality management system (QMS is a philosophy. It is a consistent and logical approach, which if implemented and practiced in day-to-day activities, with total support from senior management, can lead to doing things right, first time-every time. Many organisations adopt ISO 9000 system as a milestone in their quest for quality management programme. Effectiveness of a system depends on the attitude of employees who are responsible for its implementation. Therefore, it is essential to know the prevailing environment in an organisation. To measure the attitude of employees, a survey through a wel1-designed questionnaire can be used as an effective tool. The items of questionnaire are framed on the basis of requirements of QMS. Attitude of employees is measured on a five-point scale, for each answer. Agreement or disagreement (positive or negative directly measures the attitude of an employee on the said aspect Data analysis is carried out for establishing the validity of individual score to the total score of items across, using product moment correlation formula. Based on analysis of data, a comprehensive programme can be worked out for correcting the deficiencies observed through the attitude survey. This can also be used as a base for measuring the improvement of QMS in an organisation.

  17. Applications of geographic information system and expert system for urban runoff and water quality management

    Energy Technology Data Exchange (ETDEWEB)

    Lee, Beum-Hee [Pai Chai University, Taejeon(Korea)

    2001-06-30

    It is very important to select appropriate methods of collecting, predicting, and analyzing information for the development of urban water resources and the prevention of disasters. Thus, in this study an accurate data generation method is developed using Geographic Information System (GIS) and Remote Sensing (RS). The methods of development and application of an expert system are suggested to solve more efficiently the problems of water resources and quality induced by the rapid urbanization. The time-varying data in a large region, the An-Yang Cheon watershed, were reasonably obtained by the application of the GIS using ARC/INFO and RS data. The ESPE (Expert System for Parameter Estimation), an expert system is developed using the CLIPS 6.0. The simulated results showed agreement with the measured data globally. These methods are expected to efficiently simulate the runoff and water quality in the rapidly varying urban area. (author). 10 refs., 4 tabs., 10 figs.

  18. The IEO Data Center Management System: Tools for quality control, analysis and access marine data

    Science.gov (United States)

    Casas, Antonia; Garcia, Maria Jesus; Nikouline, Andrei

    2010-05-01

    Since 1994 the Data Centre of the Spanish Oceanographic Institute develops system for archiving and quality control of oceanographic data. The work started in the frame of the European Marine Science & Technology Programme (MAST) when a consortium of several Mediterranean Data Centres began to work on the MEDATLAS project. Along the years, old software modules for MS DOS were rewritten, improved and migrated to Windows environment. Oceanographic data quality control includes now not only vertical profiles (mainly CTD and bottles observations) but also time series of currents and sea level observations. New powerful routines for analysis and for graphic visualization were added. Data presented originally in ASCII format were organized recently in an open source MySQL database. Nowadays, the IEO, as part of SeaDataNet Infrastructure, has designed and developed a new information system, consistent with the ISO 19115 and SeaDataNet standards, in order to manage the large and diverse marine data and information originated in Spain by different sources, and to interoperate with SeaDataNet. The system works with data stored in ASCII files (MEDATLAS, ODV) as well as data stored within the relational database. The components of the system are: 1.MEDATLAS Format and Quality Control - QCDAMAR: Quality Control of Marine Data. Main set of tools for working with data presented as text files. Includes extended quality control (searching for duplicated cruises and profiles, checking date, position, ship velocity, constant profiles, spikes, density inversion, sounding, acceptable data, impossible regional values,...) and input/output filters. - QCMareas: A set of procedures for the quality control of tide gauge data according to standard international Sea Level Observing System. These procedures include checking for unexpected anomalies in the time series, interpolation, filtering, computation of basic statistics and residuals. 2. DAMAR: A relational data base (MySql) designed to

  19. Approaches to Quality Risk Management When Using Single-Use Systems in the Manufacture of Biologics.

    Science.gov (United States)

    Ishii-Watabe, Akiko; Hirose, Akihiko; Katori, Noriko; Hashii, Norikata; Arai, Susumu; Awatsu, Hirotoshi; Eiza, Akira; Hara, Yoshiaki; Hattori, Hideshi; Inoue, Tomomi; Isono, Tetsuya; Iwakura, Masahiro; Kajihara, Daisuke; Kasahara, Nobuo; Matsuda, Hiroyuki; Murakami, Sei; Nakagawa, Taishiro; Okumura, Takehiro; Omasa, Takeshi; Takuma, Shinya; Terashima, Iyo; Tsukahara, Masayoshi; Tsutsui, Maiko; Yano, Takahiro; Kawasaki, Nana

    2015-10-01

    Biologics manufacturing technology has made great progress in the last decade. One of the most promising new technologies is the single-use system, which has improved the efficiency of biologics manufacturing processes. To ensure safety of biologics when employing such single-use systems in the manufacturing process, various issues need to be considered including possible extractables/leachables and particles arising from the components used in single-use systems. Japanese pharmaceutical manufacturers, together with single-use suppliers, members of the academia and regulatory authorities have discussed the risks of using single-use systems and established control strategies for the quality assurance of biologics. In this study, we describe approaches for quality risk management when employing single-use systems in the manufacturing of biologics. We consider the potential impact of impurities related to single-use components on drug safety and the potential impact of the single-use system on other critical quality attributes as well as the stable supply of biologics. We also suggest a risk-mitigating strategy combining multiple control methods which includes the selection of appropriate single-use components, their inspections upon receipt and before releasing for use and qualification of single-use systems. Communication between suppliers of single-use systems and the users, as well as change controls in the facilities both of suppliers and users, are also important in risk-mitigating strategies. Implementing these control strategies can mitigate the risks attributed to the use of single-use systems. This study will be useful in promoting the development of biologics as well as in ensuring their safety, quality and stable supply.

  20. Measuring effectiveness of food quality management

    NARCIS (Netherlands)

    Spiegel, van der M.

    2004-01-01

    Keywords: effectiveness, food quality management, instrument, quality performance, contextual factors, agri-food production, conceptual model, performance measurement indicators, identification, validation, assessment, quality assurance systems, QA systems, HACCP, Hygiene code, ISO, BRC, GMP, bakery

  1. Importance of integrated management system applied in health establishments in order to raise treatment quality

    Directory of Open Access Journals (Sweden)

    Dodić Biljana

    2016-01-01

    Full Text Available Introduction. The term “management” is best characterized as “managing” economic or social processes to achieve objectives through a rational use of material and immaterial resources by applying the principles, functions, and management methods. This study has been aimed at evaluating the value of an integrated quality management system implemented at the Institute of Cardiovascular Diseases of Vojvodina to improve the quality of treatment. Material and Methods. In the period from 2008 to 2010 about 40 employees from the Institute of Cardiovascular Diseases of Vojvodina attended various courses given by the lecturers of the Faculty of Technical Sciences, where the function and significance of the “International Standards Organization” were explained, after which standards of interest were implemented at the Institute of Cardiovascular Diseases of Vojvodina. Results. The Department of Cardiology has introduced 11 cardiac procedures with 5 special instructions, 14 general procedures, and 7 specific procedures with 2 instructions. The Department of Cardiac Surgery has introduced 7 procedures to be implemented. The “Vojvodina score” model was put into practice for the perioperative evaluation of cardiac surgery risk. During 2014, the Institute of Cardiovascular Diseases of Vojvodina obtained accreditation for the period of 7 years. Conclusion. The integrated quality management system must be applied in order to achieve a high level of health care in the shortest possible time and with the least possible consumption of material and human resources. The application of this system in practice gives a realistic insight into the working processes and facilitates their functioning. It demands and requires constant monitoring of the system efficiency along with continuous changes and improvements of all elements of the working processes and functional units.

  2. Barriers to the implementation of quality management system in media organizations in pakistan: an empirical study

    Directory of Open Access Journals (Sweden)

    Muhammad Naveed Anwar

    2012-12-01

    Full Text Available Quality management system has played pivotal role in establishing organizational functions and processes in the very right perspective of a very well knitted system of documentation, training and implementation. Media organizations are so close in their very existence and social structure and they are more than needed to stream line their processes as their impact on social life is significant and considerable. This study encompasses the top news channels in Pakistan and recorded the views of their top management with respect to their feelings pertaining to QMS. This study is very first one of its kinds in Pakistan and it is hoped that it may open more doors for future research avenues in this very area.

  3. Total Quality Management Simplified.

    Science.gov (United States)

    Arias, Pam

    1995-01-01

    Maintains that Total Quality Management (TQM) is one method that helps to monitor and improve the quality of child care. Lists four steps for a child-care center to design and implement its own TQM program. Suggests that quality assurance in child-care settings is an ongoing process, and that TQM programs help in providing consistent, high-quality…

  4. Total Quality Management Simplified.

    Science.gov (United States)

    Arias, Pam

    1995-01-01

    Maintains that Total Quality Management (TQM) is one method that helps to monitor and improve the quality of child care. Lists four steps for a child-care center to design and implement its own TQM program. Suggests that quality assurance in child-care settings is an ongoing process, and that TQM programs help in providing consistent, high-quality…

  5. Quality management and Juran's legacy

    NARCIS (Netherlands)

    Bisgaard, S.

    2008-01-01

    Quality management provides the framework for the industrial application of statistical quality control, design of experiments, quality improvement, and reliability methods. It is therefore helpful for quality engineers and statisticians to be familiar with basic quality management principles. In

  6. Quality management and Juran's legacy

    NARCIS (Netherlands)

    Bisgaard, S.

    2008-01-01

    Quality management provides the framework for the industrial application of statistical quality control, design of experiments, quality improvement, and reliability methods. It is therefore helpful for quality engineers and statisticians to be familiar with basic quality management principles. In th

  7. An integrated optimization method for river water quality management and risk analysis in a rural system.

    Science.gov (United States)

    Liu, J; Li, Y P; Huang, G H; Zeng, X T; Nie, S

    2016-01-01

    In this study, an interval-stochastic-based risk analysis (RSRA) method is developed for supporting river water quality management in a rural system under uncertainty (i.e., uncertainties exist in a number of system components as well as their interrelationships). The RSRA method is effective in risk management and policy analysis, particularly when the inputs (such as allowable pollutant discharge and pollutant discharge rate) are expressed as probability distributions and interval values. Moreover, decision-makers' attitudes towards system risk can be reflected using a restricted resource measure by controlling the variability of the recourse cost. The RSRA method is then applied to a real case of water quality management in the Heshui River Basin (a rural area of China), where chemical oxygen demand (COD), total nitrogen (TN), total phosphorus (TP), and soil loss are selected as major indicators to identify the water pollution control strategies. Results reveal that uncertainties and risk attitudes have significant effects on both pollutant discharge and system benefit. A high risk measure level can lead to a reduced system benefit; however, this reduction also corresponds to raised system reliability. Results also disclose that (a) agriculture is the dominant contributor to soil loss, TN, and TP loads, and abatement actions should be mainly carried out for paddy and dry farms; (b) livestock husbandry is the main COD discharger, and abatement measures should be mainly conducted for poultry farm; (c) fishery accounts for a high percentage of TN, TP, and COD discharges but a has low percentage of overall net benefit, and it may be beneficial to cease fishery activities in the basin. The findings can facilitate the local authority in identifying desired pollution control strategies with the tradeoff between socioeconomic development and environmental sustainability.

  8. Introduction of a Quality Management System for Vocational Education and Training in Slovakia

    Directory of Open Access Journals (Sweden)

    Martin Podařil

    2013-07-01

    Full Text Available The issue of the quality of vocational education, school, teaching and learning of students should be in the interests of all participants in the education process. The quality of secondary school is the critical element in enhancing the attractiveness of vocational education in Slovakia. Finding an offcial scale that would provide such a information in Slovakia is unfortunately impossible. There is no system for evaluating the quality of vocational education and training (VET at vocational schools. There are no clearly defined criterias, rules or any standards. Speaking of an assessing the level of quality of vocational education on the base of existing outcomes in formal education such as monitoring, final exams, graduation exams is resulting in one-sided evaluation and does not address the systematic coherence and complexivity of this issue. An essential step os to create a functional system of evaluation of VET in Slovakia. The article describes importance of VET which can play a central role in preparing young people for work, developing the skills of adults and responding to the labour market needs of the economy and presents the project Model of the quality evaluation of vocational education and training at secondary vocational schools in Slovakia that is currently ongoing on many secondary vocational schools in western Slovakia and Austria. The aim of the project is to develop and apply an open, flexible and adaptable quality management system. The article not only presents indicators for evaluation but also the way how can be evaluated each of them. The effort of this project is also to create specialized portal with support services that provide transparent, clear and specific information from this area of interest. The introduction of the evaluation framework, the selection of indicators that take established criteria into consideration and assembling of the scale is therefore more than relevant and required

  9. Assessment of runoff water quality for an integrated best-management practice system in an agricultural watershed

    Science.gov (United States)

    To better understand, implement and integrate best management practices (BMPs) in agricultural watersheds, critical information on their effectiveness is required. A representative agricultural watershed, Beasley Lake, was used to compare runoff water quality draining through an integrated system of...

  10. Analysis of problems in the implementation of management systems of quality in the energy industry, oil and gas

    Energy Technology Data Exchange (ETDEWEB)

    Borhi, Juan Carlos

    2010-09-15

    The aim of this paper is to describe the problem in the development of systems of quality management based on ISO 9001:2008 to implement in energy companies involved in the extraction, distribution and processing of oil and gas.

  11. Software Acquisition: Evolution, Total Quality Management, and Applications to the Army Tactical Missile System.

    Science.gov (United States)

    presents the concept of software Total Quality Management (TQM) which focuses on the entire process of software acquisition, as a partial solution to...software TQM can be applied to software acquisition. Software Development, Software Acquisition, Total Quality management (TQM), Army Tactical Missile

  12. The Integration of Quality Management Functions within a University: A Systems Approach

    Science.gov (United States)

    Brits, H. J.

    2011-01-01

    According to a recent study, institutions of higher learning in South Africa fail to a great extent to integrate the key management functions that are fundamental to effective quality management. This article argues that the effective promotion of quality of a university's core business depends to a large extent on the ability of an institution's…

  13. The Integration of Quality Management Functions within a University: A Systems Approach

    Science.gov (United States)

    Brits, H. J.

    2011-01-01

    According to a recent study, institutions of higher learning in South Africa fail to a great extent to integrate the key management functions that are fundamental to effective quality management. This article argues that the effective promotion of quality of a university's core business depends to a large extent on the ability of an institution's…

  14. SUPPORT OF QUALITY MANAGEMENT SYSTEM AND BALANCED SCORECARD IN THE INTEGRATION OF NORMATIVE, STRATEGIC AND OPERATIONAL MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Stevan Živojinović

    2012-12-01

    Full Text Available Taking into consideration the problems of strategy implementation, as well as problems of external adaptation and internal integration in the enterprise, through the prism of the application of advanced management concepts, primarily - the quality management system (QMS and the balanced scorecard (BSC, leads to the opportunity to increase the integration of organizational levels of decision making and management. Understanding the support of the QMS and BSC in relationship coordination - business strategy, organizational structure and culture, is reflected in the integration and process management dimensions: 1 the existence of a hierarchical order of the strategic actions (from vision and mission, to strategy and objectives, to key success factors and key performance indicators, 2 action of various coordination mechanisms, formalization and standardization of the organizational structure and process and 3 consistent understanding and values of members of the organization, which provides efficient control of behavior, coordination and implementation of policy and company goals. Implementation of concepts of QMS and BSC will provide greater compatibility and coherence of the normative, strategic and operational management, which will lead to more successful business, enterprise development and the satisfaction of all stakeholders.

  15. Experience of implementing a quality management system in an Ontario hospital laboratory.

    Science.gov (United States)

    Ho, Daniel K H

    2005-11-29

    This article describes the process of building and implementing a quality management system in the Department of Laboratory Medicine at St. Michael's Hospital in Toronto. This was done in part to fulfill the requirements of the Ontario Laboratory Accreditation program. During the process, we revised and created new procedure manuals and documents through the use of focus groups and inter-departmental committees. The entire project took approximately two-and-a-half years to complete and required teamwork, personal commitment, and professional sacrifices by key personnel.

  16. Investigations regarding the evaluation of specific intellectual property production risks within Quality Management System

    Science.gov (United States)

    Pakocs, R.; Lupulescu, N. B.

    2016-11-01

    This paper is a theoretical research concerning methods for risk assessment of specific intellectual property production risks that are identified in the product achievement stage within the Quality Management System. In order to realize this, we will start by identifying the specific intellectual property production risks and by proposing some new calculating formulas for minimalizing their negative effects. The theoretical model proposed assessment of specific intellectual property production risks, will be realized based on 3 hypothetical situations. This study intends to reduce the intellectual property risks identified in the production process of commercial societies that have an industrial profile.

  17. Integrationof Remote Sensing and Geographic information system in Ground Water Quality Assessment and Management

    Science.gov (United States)

    Shakak, N.

    2015-04-01

    Spatial variations in ground water quality in the Khartoum state, Sudan, have been studied using geographic information system (GIS) and remote sensing technique. Gegraphical informtion system a tool which is used for storing, analyzing and displaying spatial data is also used for investigating ground water quality information. Khartoum landsat mosac image aquired in 2013was used, Arc/Gis software applied to extract the boundary of the study area, the image was classified to create land use/land cover map. The land use map,geological and soil map are used for correlation between land use , geological formations, and soil types to understand the source of natural pollution that can lower the ground water quality. For this study, the global positioning system (GPS), used in the field to identify the borehole location in a three dimentional coordinate (Latitude, longitude, and altitude), water samples were collected from 156 borehole wells, and analyzed for physico-chemical parameters like electrical conductivity, Total dissolved solid,Chloride, Nitrate, Sodium, Magnisium, Calcium,and Flouride, using standard techniques in the laboratory and compared with the standards.The ground water quality maps of the entire study area have been prepared using spatial interpolation technique for all the above parameters.then the created maps used to visualize, analyze, and understand the relationship among the measured points. Mapping was coded for potable zones, non-potable zones in the study area, in terms of water quality sutability for drinking water and sutability for irrigation. In general satellite remote sensing in conjunction with geographical information system (GIS) offers great potential for water resource development and management.

  18. Quality Management in Tanzania

    OpenAIRE

    Mohamed, Samira Said Salim

    2006-01-01

    Increased globalisation and awareness have forced the subject of Quality Management (QM) into the spotlight. More and more, people have awakened to the importance of quality and now regard it as crucial in influencing their retail, or otherwise, decisions. Businesses employing the latest quality techniques realise significant advantages over those that do not. The trend towards quality has not just swept across developed countries but also, increasingly, towards developing countries. Many stu...

  19. [Crossed audit of the quality management system: Optimization of professional practices in radiotherapy].

    Science.gov (United States)

    Leroy, É; Ponsard, N

    2015-10-01

    A working group within the French association of radiotherapy quality managers (AFQSR) proposed to implement an inter-institution audit among radiotherapy quality managers to share best practices, experience, and to have an external measurement of the effectiveness of the quality control processes implemented. A checklist was devised based on the French nuclear safety authority guide N(o) 5 and a procedure was formalized. The audit focuses on the effectiveness of the quality management process in radiotherapy. This article details the rationale for the project and conduct of the audit.

  20. Application of the ISO9000 Quality Management System as a Leading Management System%ISO9000质量管理体系作为主导管理体系的应用

    Institute of Scientific and Technical Information of China (English)

    张怡

    2009-01-01

    @@ The position of the Quality Management System in an enterprise is represented by the degree of its integration with the existing management systems of the enterprise. A poor integration will result in a serious impact on the effectiveness of the Quality Management System.

  1. WILL THE IMPLEMENTATION OF A TOTAL QUALITY MANAGEMENT SYSTEM BENEFIT SOUTH AFRICAN CONSTRUCTION COMPANIES?

    Directory of Open Access Journals (Sweden)

    W. Joubert

    2012-01-01

    Full Text Available

    ENGLISH ABSTRACT: The increased levels of competition experienced in recent times in the construction sector due to globalisation and the economic downturn highlighted the need for South African construction companies to be more competitive. This paper investigates the reasons for poor quality in the South African construction industry and whether the implementation of a Total Quality Management system in this industry will improve the situation.

    AFRIKAANSE OPSOMMING: Die hoër vlakke van kompetisie wat gedurende die afgelope tydperk in die konstruksiebedryf ervaar is as gevolg van globalisering en die afswaai in die ekonomie, het die behoefte laat ontstaan dat Suid-Afrikaanse konstruksiemaatskappye meer mededingend moes raak. Hierdie artikel ondersoek die redes vir swak kwaliteit in die Suid-Afrikaanse konstruksiebedryf en of die implementering van ‘n Totale Kwaliteitsbestuurstelsel sal bydra om die situasie te verbeter.

  2. Role of a quality management system in improving patient safety - laboratory aspects.

    Science.gov (United States)

    Allen, Lynn C

    2013-09-01

    The aim of this study is to describe how implementation of a quality management system (QMS) based on ISO 15189 enhances patient safety. A literature review showed that several European hospitals implemented a QMS based on ISO 9001 and assessed the impact on patient safety. An Internet search showed that problems affecting patient safety have occurred in a number of laboratories across Canada. The requirements of a QMS based on ISO 15189 are outlined, and the impact of the implementation of each requirement on patient safety is summarized. The Quality Management Program - Laboratory Services in Ontario is briefly described, and the experience of Ontario laboratories with Ontario Laboratory Accreditation, based on ISO 15189, is outlined. Several hospitals that implemented ISO 9001 reported either a positive impact or no impact on patient safety. Patient safety problems in Canadian laboratories are described. Implementation of each requirement of the QMS can be seen to have a positive effect on patient safety. Average laboratory conformance on Ontario Laboratory Accreditation is very high, and laboratories must address and resolve any nonconformities. Other standards, practices, and quality requirements may also contribute to patient safety. Implementation of a QMS based on ISO 15189 provides a solid foundation for quality in the laboratory and enhances patient safety. It helps to prevent patient safety issues; when such issues do occur, effective processes are in place for investigation and resolution. Patient safety problems in Canadian laboratories might have been prevented had effective QMSs been in place. Ontario Laboratory Accreditation has had a positive impact on quality in Ontario laboratories. Copyright © 2013 The Canadian Society of Clinical Chemists. Published by Elsevier Inc. All rights reserved.

  3. Using project performance to measure effectiveness of quality management system maintenance and practices in construction industry.

    Science.gov (United States)

    Leong, Tiong Kung; Zakuan, Norhayati; Mat Saman, Muhamad Zameri; Ariff, Mohd Shoki Md; Tan, Choy Soon

    2014-01-01

    This paper proposed seven existing and new performance indicators to measure the effectiveness of quality management system (QMS) maintenance and practices in construction industry. This research is carried out with a questionnaire based on QMS variables which are extracted from literature review and project performance indicators which are established from project management's theory. Data collected was analyzed using correlation and regression analysis. The findings indicate that client satisfaction and time variance have positive and significant relationship with QMS while other project performance indicators do not show significant results. Further studies can use the same project performance indicators to study the effectiveness of QMS in different sampling area to improve the generalizability of the findings.

  4. Using Project Performance to Measure Effectiveness of Quality Management System Maintenance and Practices in Construction Industry

    Directory of Open Access Journals (Sweden)

    Tiong Kung Leong

    2014-01-01

    Full Text Available This paper proposed seven existing and new performance indicators to measure the effectiveness of quality management system (QMS maintenance and practices in construction industry. This research is carried out with a questionnaire based on QMS variables which are extracted from literature review and project performance indicators which are established from project management's theory. Data collected was analyzed using correlation and regression analysis. The findings indicate that client satisfaction and time variance have positive and significant relationship with QMS while other project performance indicators do not show significant results. Further studies can use the same project performance indicators to study the effectiveness of QMS in different sampling area to improve the generalizability of the findings.

  5. The Role of the Transport System in the National Management of Life Quality

    Directory of Open Access Journals (Sweden)

    Berveno Oksana V.

    2015-11-01

    Full Text Available The aim of the article is to analyze the development prospects of transport system in Ukraine as a lever for national economic development capable of providing a sustainable quality of life and to search for mechanisms of their activation in national development. Transport is one of the leading sectors of material production, it participates in the formation of its branch structure, placement of production capacity and price formation. Through the economic channels the transport industry affects all indicators of life quality creating benefits for economic growth of the region and the country, developing national infrastructure. The transport industry performs a range of services to improve the life quality of the population: providing access to all members of society to socio-economic infrastructure by increasing the degree of transport accessibility, increasing labor force mobility, increasing availability of any objects, simplifying the implementation of many vital processes and expanding opportunities for social interaction. The quality of the social environment formation depends on the operation quality and development level of the transport system. A higher mobility and saving of time as the most important resource of modern time create more opportunities for human development. But the transport system also increases the risk level and risk of human existence because of environmental degradation, technogenity and increasing accident rates. The potential of the transport system development in Ukraine, which, provided the right management decisions, can be implemented as a competitive advantage, should include a favorable geographical position. In order to give the transport development a dynamic nature, it is necessary to combine technological and technical renewal of the industry with the improvement of the state regulation system on the basis of forming innovative transport strategies. It is this approach that not only will allow solving

  6. Quality management system and accreditation of the in vivo monitoring laboratory at Karslruhe Institute of Technology.

    Science.gov (United States)

    Breustedt, B; Mohr, U; Biegard, N; Cordes, G

    2011-03-01

    The in vivo monitoring laboratory (IVM) at Karlsruhe Institute of Technology (KIT), with one whole body counter and three partial-body counters, is an approved lab for individual monitoring according to German regulation. These approved labs are required to prove their competencies by accreditation to ISO/IEC 17025:2005. In 2007 a quality management system (QMS), which was successfully audited and granted accreditation, was set up at the IVM. The system is based on the ISO 9001 certified QMS of the central safety department of the Research Centre Karlsruhe the IVM belonged to at that time. The system itself was set up to be flexible and could be adapted to the recent organisational changes (e.g. founding of KIT and an institute for radiation research) with only minor effort.

  7. An environmental sustainability based budget allocation system for regional water quality management.

    Science.gov (United States)

    Kao, Jehng-Jung; Pan, Tze-Chin; Lin, Chin-Min

    2009-02-01

    A budget allocation system for regional water quality management to achieve environmental sustainability was developed in this study to assist a local authority with making appropriate budget allocations for improving Regional Water Environmental Sustainability (RWES) in an efficient manner. The system consists of visions and goals, RWES indicators, and an analysis of budget allocation versus RWES. Visions and goals define task priorities for improving water environmental sustainability. Indicators are used to measure the progress of related tasks toward RWES goals. These indicators are classified by the Driving Force-State-Response (DSR) framework to facilitate the analysis of relationships among indicators. Linkages between budget allocation and indicators are also analyzed, and the result is used to assess whether the available budget is allocated properly to raise the RWES. The applicability of the system is demonstrated by a case study involving a local environmental protection authority.

  8. Food quality and safety management

    OpenAIRE

    Agnieszka Bilska; Ryszard Kowalski

    2014-01-01

    Ensuring quality and safety of food are nowadays the most important goals set by companies who produce and distribute it. As a result, regulations have been introduced in the European Union countries concerning the production and distribution of food as well as norms which oblige companies to implement and execute several quality management systems.

  9. Food quality and safety management

    Directory of Open Access Journals (Sweden)

    Agnieszka Bilska

    2014-09-01

    Full Text Available Ensuring quality and safety of food are nowadays the most important goals set by companies who produce and distribute it. As a result, regulations have been introduced in the European Union countries concerning the production and distribution of food as well as norms which oblige companies to implement and execute several quality management systems.

  10. Identification of patient's requirements in quality management system in health care institutions.

    Science.gov (United States)

    Kaźmierczak, Daniel; Bogusz-Czerniewicz, Marta

    2011-12-16

    To present the solutions implemented in health care institution in the context of identification of patient's requirements, and evaluation of the level of patients' satisfaction in accordance with the requirements of ISO norm 9001:2008 based on the experience of GPCC. The fundamental mechanisms behind the free market, such as competition, start applying also to the public health sector. Health service providers are gradually realising that patients are actual clients of health care institutions, with physicians, nurses, supporting personnel, registration officers and other staff responding to patients demand for medical and auxiliary services (e.g. exam registration, provision of information). PN-EN ISO 9001:2009 "Quality Management Systems. Requirements", relevant literature and documentation of quality management system from the GPCC. The review of relevant literature and legal requirements; interpretation of provisions in relation to the functioning of health care institutions. Model of identification of patient's requirements and satisfaction in accordance with the requirements of ISO 9001:2008 has been elaborated and implemented in the GPCC. The identification of patient's requirements is much more complicated than evaluating the same parameters in manufacturing companies. In the context of medical services one should be aware of the subjectivity of patient's feelings, the psycho-social status and the general state of health during his or her treatment. Therefore, the identification of patient's requirements and satisfaction must be carefully thought out, implemented and regularly improved.

  11. THE AUTONOMOUS MAINTENANCE IMPLEMENTATION DIRECTORY AS A STEP TOWARD THE INTELLIGENT QUALITY MANAGEMENT SYSTEM

    Directory of Open Access Journals (Sweden)

    Michał MOLENDA

    2016-10-01

    Full Text Available The article describes the effects of the improvement of the production process which one of the industrial enterprises obtained by implementing the method of Autonomous Maintenance (AM, which is one of the pillars of the concept of Total Productive Maintenance (TPM. AM method was presented as an aid to the formation of intelligent, self-improving procesess of the quality management system (QMS. The main part of this article is to present results of studies that have been conducted in one of the large industrial enterprises in Poland, manufacturing for the automotive industry. The aim of the study was to evaluate the effectiveness of the implementation of the AM method as a tool for self-improvement of industrial processes in the following company. The study was conducted in 2015. The gathering and comparison of data from the period of two years, ie. the year before and the year after the implementation of AM, helped to determine the effectiveness of AM in building intelligent quality management system.

  12. IMPROVING QUALITY MANAGEMENT IN PANIFICATION

    Directory of Open Access Journals (Sweden)

    Cornelia Petroman

    2010-12-01

    Full Text Available Consumers of panification products (as well as consumers of any other type of product or service are concerned about the quality of the products they purchase. Implementing the quality management system in the food industry is not compulsory, but it can bring about numerous, palpable benefits, particularly in reducing the amount of acryl amide. It is a modern system allowing the management analysis aiming at checking and reaching the goals to define new objectives, and the continuous improvement of the quality of processes and products.

  13. Quality management in healthcare

    OpenAIRE

    Subhash S Dodwad

    2013-01-01

    Clinical governance and better human resource management practices are important planks in the current health policies emphasizing quality of patient care. There are numerous reasons why it is important to improve quality of healthcare, including enhancing the accountability of health practitioners and managers, resource efficiency, identifying, and minimizing medical errors while maximizing the use of effective care and improving outcomes, and aligning care to what users/patients want in add...

  14. Supply chain quality management

    Directory of Open Access Journals (Sweden)

    Hannan Amoozad Mahdiraji

    2012-10-01

    Full Text Available In recent years, there are several methods introduced for the improvement of operational performances. Total quality management and supply chain management are two methods recommended for this purpose. These two approaches have been studied in most researches separately, while they have objectives in common, and this makes them a strategic means, which can be used, simultaneously. Total quality management and supply chain management play significant roles to increase the organizational competitiveness power. Moreover, they have only one purpose that is customer satisfaction, and they are different only on their approaches to reach their objectives. In this research, we aim to study both approaches of quality management and supply chain, their positive increasing effects that may be generated after their integration. For this purpose, the concept and definitions of each approach is studied, independently, their similarities and differences are recognized, and finally, the advantages of their integration are introduced.

  15. Establishing a quality management system for unit-use testing based on NCCLS proposed guideline (EP18-P).

    Science.gov (United States)

    Whitley, R J; Santrach, P J; Phillips, D L

    2001-05-01

    Point of care tests often employ unit-use test devices. By their very nature (single use, disposable, self-contained) such devices present unique challenges for quality assurance (QA) and quality control (QC). The proposed NCCLS guideline (EP18-P) recommends a quality management system for unit-use testing. The document addresses regulatory considerations, proposes the development of a partnership between users and manufacturers, provides a source of error matrix, and suggests practical approaches to quality monitoring, identification and management of these potential problems. The key to the success of this guideline is cooperation and open exchange of information among manufacturers, users, regulators, and accrediting agencies.

  16. Model for deployment of a Quality Assurance System in the nuclear fuel cycle facilities using Project Management techniques

    Energy Technology Data Exchange (ETDEWEB)

    Lage, Ricardo F.; Ribeiro, Saulo F.Q., E-mail: rflage@gmail.com, E-mail: quintao.saulo@gmail.com [Industrias Nucleares do Brasil (INB), Rio de Janeiro, RJ (Brazil)

    2015-07-01

    The Nuclear Safety is the main goal in any nuclear facility. In this sense the Norm CNEN-NN-1.16 classifies the quality assurance issue as a management system to be deployed and implemented by the organization to achieving security goals. Quality Assurance is a set of systematic and planned actions necessary to provide adequate confidence ensuring that a structure, system, component or installation will work satisfactorily in s. Hence, the Quality Assurance System (QAS) is a complete and comprehensive methodology, going far beyond a management plan quality from the perspective of project management. The fundamental of QAS requirements is all activities that influence the quality, involving organizational, human resources, procurement, nuclear safety, projects, procedures and communication. Coordination of all these elements requires a great effort by the team responsible because it usually involves different areas and different levels of hierarchy within the organization. The objectives and desired benefits should be well set for everyone to understand what it means to be achieved and how to achieve. The support of senior management is critical at this stage, providing guidelines and resources necessary to get the job elapse clearly and efficiently, on time, cost and certain scope. The methodology of project management processes can be applied to facilitate and expedite the implementation of this system. Many of the principles of the QAS are correlated with knowledge areas of project management. The proposed model for implementation of a QAS in the nuclear fuel cycle facilities considered the best project management practices according to the Project Management Book of Knowledge (PMBOK - 5th edition) of the Project Management Institute (PMI). This knowledge is considered very good practices around the world. Since the model was defined, the deployment process becomes more practical and efficient, providing reduction in deployment time, better management of human

  17. An Effect of the Learning Environment Management System toward Student Quality of Thai Secondary School

    Science.gov (United States)

    Wirussawa, Seatuch; Tesaputa, Kowat; Duangpaeng, Amporn

    2016-01-01

    This study aimed at 1) investigating the element of the learning environment management system in the secondary schools, 2) exploring the current states and problems of the system on the learning environment management in the secondary schools, 3) designing the learning environment management system for the secondary schools, and 4) identifying…

  18. Technical specification for the Quality Information Management System (QIMS) Pilot Project

    Energy Technology Data Exchange (ETDEWEB)

    Hall, R.C.; Claussen, L.M.; Thurston, I.

    1992-01-01

    This document contains implementation details for the Quality Information Management System (QIMS) Pilot Project, which has been released for VAX/VMS systems using the INGRES RDBMS. The INGRES Applications-By-Forms (ABF) software development tool was used to define the modules and screens which comprise the QIMS Pilot application. These specifications together with the QIMS information model and corresponding database definition constitute the QIMS technical specification and implementation description presented herein. The QIMS Pilot Project represents a completed software product which has been released for production use. Further extension projects are planned which will release new versions for QIMS. These versions will offer expanded and enhanced functionality to meet further customer requirements not accommodated by the QIMS Pilot Project.

  19. Challenges in the implementation of a quality management system applied to radiometric analysis

    Energy Technology Data Exchange (ETDEWEB)

    Dias, Danila C.S.; Bonifacio, Rodrigo L.; Nascimento, Marcos R.L.; Silva, Nivaldo C. da; Taddei, Maria Helena T., E-mail: danilacdias@gmail.com [Comissao Nacional de Energia Nuclear (LAPOC/CNEN-MG), Pocos de Caldas, MG (Brazil). Laboratorio de Pocos de Caldas

    2015-07-01

    The concept of quality in laboratories has been well established as an essential factor in the search for reliable results. Since its first version published (1999), the ISO/IEC 17025 has been applied in the industrial and research fields, in a wide range of laboratorial analyses. However, the implementation of a Quality Management System still poses great challenges to institutions and companies. The purpose of this work is to expose the constraints related to the implementation of ISO/IEC 17025 applied to analytical assays of radionuclides, accomplished by studying the case of the Pocos de Caldas Laboratory of the Brazilian Commission for Nuclear Energy. In this lab, a project of accreditation of techniques involving determination of radionuclides in water, soil, sediment and food samples has been conducted since 2011. The challenges presented by this project arise from the administrative view, where the governmental nature of the institution translates into unlevelled availability resources and the organizational view, whereas QMS requires inevitable changes in the organizational culture. It is important to point out that when it comes to accreditation of analysis involving radioactive elements, many aspects must be treated carefully due to the their very particular nature. Among these concerns are the determination of analysis uncertainties, accessibility to international proficiency studies, international radioactive samples and CRM transportation, the study of parameters on the validation of analytical methods and the lack of documentation and specialized personnel regarding quality at radiometric measurements. Through an effective management system, the institution is overcoming these challenges, moving toward the ISO/IEC 17025 accreditation. (author)

  20. Quality function and the quality manager

    Directory of Open Access Journals (Sweden)

    Dr.Sc. Miraç Hani

    2012-12-01

    Full Text Available In many organizations, management systems are viewed in terms of the internal dynamics between marketing, design, production, distribution, and accounting. A change is required from this to a larger system which also encompasses and integrates the business interests of customers and   suppliers. Management needs to develop an in-depth understanding of these relationships and how they may be used to cement the partnership concept. The quality function should be the organization’s focal point in this respect and should be equipped to gauge internal and external customers, expectations and degree of satisfaction. It should also identify quality deficiencies in all business functions and promote improvements. The role of the quality function is to make quality become an inseparable aspect of every employee’s performance and responsibility. The transition in many companies from quality departments with line functions will require careful planning, direction and monitoring. Quality professionals have developed numerous techniques and skills focused on product or service quality.

  1. Quality Management of Services

    Directory of Open Access Journals (Sweden)

    Yuriy I. Dreizis

    2016-10-01

    Full Text Available It is shown that services take the leading place in modern, post-industrial society. The world economy has passed the period of deindustrialization and became service economy. Fundamentals of service economy are not physical goods, but service. The special nature of service and its property demands the mechanism of management, other than physical goods. Ensuring necessary quality of the provided service is one of the main problems, which is put before the organization by peculiar properties of service. Therefore, quality management of service is the most important branch of management of the modern organization.

  2. OVERVIEW ABOUT PROJECT QUALITY MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Catalin Drob

    2014-01-01

    Full Text Available The purpose of this study is to emphasize the main aspects regarding project quality management. This study tries to present in the comparative manner, different approaches of the main guidelines, international standards and methodologies regarding project quality management (the PMBOK ® Guide elaborated by the Project Management Institute, the PRINCE method elaborated by the British Office of Government Commerce etc.. The PMBOK® Guide describes three elements (processes of quality management: quality planning (plan quality management, quality assurance (perform quality assurance and quality control (control quality. The PMBOK approach regarding project quality management is that quality management must lead to achieving and validating project requirements. According the PRINCE method the quality is one of the six variables involved in any project. The PRINCE approach regarding project quality management considers that strategy in this field must lead to achieving just the level of quality needed to achieve in the project and not to ensuring the best quality.

  3. Resource Storage Management Model For Ensuring Quality Of Service In The Cloud Archive Systems

    Directory of Open Access Journals (Sweden)

    Mariusz Kapanowski

    2014-01-01

    Full Text Available Nowadays, service providers offer a lot of IT services in the public or private cloud. The client can buy various kinds of services like SaaS, PaaS, etc. Recently there was introduced Backup as a Service (BaaS as a variety of SaaS. At the moment there are available several different BaaSes for archiving the data in the cloud, but they provide only a basic level of service quality. In the paper we propose a model which ensures QoS for BaaS and some  methods for management of storage resources aimed at achieving the required SLA. This model introduces a set of parameters responsible for SLA level which can be offered on the basic or higher level of quality. The storage systems (typically HSM, which are distributed between several Data Centres,  are built based on disk arrays, VTLs, and tape libraries. The RSMM model does not assume bandwidth reservation or control, but is rather focused on the management of storage resources.

  4. Soil environmental quality in greenhouse vegetable production systems in eastern China: Current status and management strategies.

    Science.gov (United States)

    Hu, Wenyou; Zhang, Yanxia; Huang, Biao; Teng, Ying

    2017-03-01

    Greenhouse vegetable production (GVP) has become an important source of public vegetable consumption and farmers' income in China. However, various pollutants can be accumulated in GVP soils due to the high cropping index, large agricultural input, and closed environment. Ecological toxicity caused by excessive pollutants' accumulation can then lead to serious health risks. This paper was aimed to systematically review the current status of soil environmental quality, analyze their impact factors, and consequently to propose integrated management strategies for GVP systems. Results indicated a decrease in soil pH, soil salinization, and nutrients imbalance in GVP soils. Fungicides, remaining nutrients, antibiotics, heavy metals, and phthalate esters were main pollutants accumulating in GVP soils comparing to surrounding open field soils. Degradation of soil ecological function, accumulation of major pollutants in vegetables, deterioration of neighboring water bodies, and potential human health risks has occurred due to the changes of soil properties and accumulation of pollutants such as heavy metals and fungicides in soils. Four dominant factors were identified leading to the above-mentioned issues including heavy application of agricultural inputs, outmoded planting styles with poor environmental protection awareness, old-fashion regulations, unreasonable standards, and ineffective supervisory management. To guarantee a sustainable GVP development, several strategies were suggested to protect and improve soil environmental quality. Implementation of various strategies not only requires the concerted efforts among different stakeholders, but also the whole lifecycle assessment throughout the GVP processes as well as effective enforcement of policies, laws, and regulations. Copyright © 2016 Elsevier Ltd. All rights reserved.

  5. Multipollutant air quality management.

    Science.gov (United States)

    Hidy, George M; Pennell, William T

    2010-06-01

    On the basis of a recent NARSTO assessment, this review discusses the factors involved in the implementation of a risk- and results-based multipollutant air quality management strategy applicable to North America. Such a strategy could evolve from current single-pollutant regulatory practices using a series of steps that would seek to minimize risk of exposure for humans and ecosystems while providing for a quantitative evaluation of the effectiveness of the management process. The tools needed to support multipollutant air quality management are summarized. They include application of a formal risk analysis, accounting for atmospheric processes, ambient measurements, emissions characterization, air quality modeling of emissions to ambient concentrations, and characterization of human and ecological responses to ambient pollutant exposure. The new management strategy would expand the current practice of accountability that relates emission reductions and attainment of air quality derived from air quality criteria and standards. Conceptually, achievement of accountability would establish goals optimizing risk reduction associated with pollution management. This expanded approach takes into account the sequence of processes from emissions reduction to resulting changes in ambient concentration. Using ambient concentration as a proxy for exposure, the resulting improvement in human and ecosystem health is estimated. The degree to which this chain of processes and effects can be achieved in current practice is examined in a multipollutant context exemplified by oxidants, as indicated by ozone, particulate matter, and some hazardous air pollutants. Achievement of a multipollutant management strategy will mostly depend on improving knowledge about human and ecosystem response to pollutant exposure.

  6. 75 FR 61413 - Notice of Availability of Biotechnology Quality Management System Audit Standard and Evaluation...

    Science.gov (United States)

    2010-10-05

    ... Animal and Plant Health Inspection Service Notice of Availability of Biotechnology Quality Management... has developed an audit standard for its biotechnology compliance assistance program. The audit... Assistance Branch, Biotechnology Regulatory Services, APHIS, 4700 River Road Unit 91, Riverdale, MD...

  7. POSSIBLE APPROACHES TO IMPROVEMENT OF INSTITUTIONAL TOOLS OF THE QUALITY MANAGEMENT SYSTEM IN THE SPHERE OF HOUSING AND COMMUNAL SERVICES

    Directory of Open Access Journals (Sweden)

    Tamara Nigmatovna Nerovnja

    2013-11-01

    Full Text Available The purpose of the article is to study the main criteria and system of monitoring the quality of housing and communal services.In the course of the research the main factors forming the quality of providing housing and municipal services, such, as quality of housing and degree of its wear, quality of the materials used in the course of rendering repair housing and municipal services, qualification of the personnel are revealed. In the article, criteria of quality for housing and municipal services are systematized, and the analysis of possibility of application of the international quality management system at the enterprises of a housing and municipal complex is carried out.The possibility of applying the rating system in the practice of managing the system of housing and municipal services by the local authorities is considered.By the results of the research it is possible to draw the following conclusions: for scientists  there is a necessity of further development of economic mechanisms for the use of modern methods and instruments of quality management of utility services; for local authorities – to control and timely focus on the consumer (population  in terms  of the use and implementation of the principles of the international standard of quality in relation to housing and communal services, and the rating  in order to improve the quality of rendered services.DOI: http://dx.doi.org/10.12731/2218-7405-2013-7-40

  8. Toward utilization of data for program management and evaluation: quality assessment of five years of health management information system data in Rwanda

    OpenAIRE

    Nisingizwe, Marie Paul; Hari S Iyer; Gashayija, Modeste; Hirschhorn, Lisa R.; Amoroso, Cheryl; Wilson, Randy; Rubyutsa, Eric; Gaju, Eric; Basinga, Paulin; Muhire, Andrew; Binagwaho, Agnès; Hedt-Gauthier, Bethany

    2014-01-01

    Background: Health data can be useful for effective service delivery, decision making, and evaluating existing programs in order to maintain high quality of healthcare. Studies have shown variability in data quality from national health management information systems (HMISs) in sub-Saharan Africa which threatens utility of these data as a tool to improve health systems. The purpose of this study is to assess the quality of Rwanda's HMIS data over a 5-year period. Methods: The World Health Org...

  9. Toward utilization of data for program management and evaluation: quality assessment of five years of health management information system data in Rwanda

    OpenAIRE

    Nisingizwe, Marie Paul; Hari S Iyer; Gashayija, Modeste; Hirschhorn, Lisa R.; Amoroso, Cheryl; Wilson, Randy; Rubyutsa, Eric; Gaju, Eric; Basinga, Paulin; Muhire, Andrew; Binagwaho, Agnès; Hedt-Gauthier, Bethany

    2014-01-01

    Background: Health data can be useful for effective service delivery, decision making, and evaluating existing programs in order to maintain high quality of healthcare. Studies have shown variability in data quality from national health management information systems (HMISs) in sub-Saharan Africa which threatens utility of these data as a tool to improve health systems. The purpose of this study is to assess the quality of Rwanda’s HMIS data over a 5-year period.Methods: The World Health Orga...

  10. Integrated Urban Water Quality Management

    DEFF Research Database (Denmark)

    Rauch, W.; Harremoës, Poul

    1995-01-01

    The basic features of integrated urban water quality management by means of deterministic modeling are outlined. Procedures for the assessment of the detrimental effects in the recipient are presented as well as the basic concepts of an integrated model. The analysis of a synthetic urban drainage...... system provides useful information for water quality management. It is possible to identify the system parameters that contain engineering significance. Continuous simulation of the system performance indicates that the combined nitrogen loading is dominated by the wastewater treatment plant during dry...

  11. Medication Management in Schools: A Systems Approach to Reducing Risk and Strengthening Quality in School Medication Management

    Science.gov (United States)

    Center for Health and Health Care in Schools, 2004

    2004-01-01

    This paper and the invitational meeting for which it has been prepared make certain assumptions about the challenge of strengthening the quality of medication management in school. The participants believe that recent research on improving the safety and quality of patient care has relevance for health services in school, particularly the safety…

  12. Quality management in healthcare

    Directory of Open Access Journals (Sweden)

    Subhash S Dodwad

    2013-01-01

    Full Text Available Clinical governance and better human resource management practices are important planks in the current health policies emphasizing quality of patient care. There are numerous reasons why it is important to improve quality of healthcare, including enhancing the accountability of health practitioners and managers, resource efficiency, identifying, and minimizing medical errors while maximizing the use of effective care and improving outcomes, and aligning care to what users/patients want in addition to what they need. "Quality in health is doing the right things for the right people at the right time, and doing them right first time and every time." Quality can also refer to the technical quality of care, to nontechnical aspects of service delivery such as clients′ waiting time and staff′s attitudes, and to programmatic elements such as policies, infrastructure, access, and management. In this oration/article quality initiatives like Reproductive and Child Health (RCH and National Rural Health Mission (NRHM of Government of India (GOI, which concentrate on improving the quality of infrastructure of vast rural health facilities including sub-center, primary health center, and community health center has been taken into account with focus on improving quality of health services also. United Nation Population Fund (UNFPA in collaboration with the GOI has proposed introducing quality assurance program for accessing and improving the quality of services at public sector health facilities. It is felt that improving the quality of health services in public sector will attract the client belonging to low economic strata, and surely will help in achieving the goal of the NRHM, that is, "Reaching the enriched with quality of health services."

  13. TECHNICAL GUIDANCE DOCUMENT: CONSTRUCTION QUALITY MANAGEMENT FOR REMEDIAL ACTION AND REMEDIAL DESIGN WASTE CONTAINMENT SYSTEMS

    Science.gov (United States)

    This Technical Guidance Document is intended to augment the numerous construction quality control and construction quality assurance (CQC and CQA) documents that are available far materials associated with waste containment systems developed for Superfund site remediation. In ge...

  14. The relationship between social capital and quality management systems in European hospitals: a quantitative study.

    NARCIS (Netherlands)

    Hammer, A.; Arah, O.A.; DerSarkissian, M.; Thompson, C.A.; Mannion, R.; Wagner, C.; Ommen, O.; Suñol, R.; Pfaff, H.

    2013-01-01

    Background: Strategic leadership is an important organizational capability and is essential for quality improvement in hospital settings. Furthermore, the quality of leadership depends crucially on a common set of shared values and mutual trust between hospital management board members. According to

  15. The contribution of quality to health services. Application of the quality management system ISO 9001:2008 in Intensive Care Unit of the General Hospital of Larissa

    OpenAIRE

    Dimitrios Patsios; Apostolos Komnos; Charilaos Apostolidis; Anastasia Mpalasopoulou

    2014-01-01

    In our country there have been many efforts in recent years to introduce laws that lead to the introduction of the concept of quality in the field of public hospitals. The implementation of health quality systems contributes to health care improvement, while the assessment of quality services is a basic tool in quality management. Purpose: The purpose of the study was to describe the benefits that can be gained by a public institute of health when a quality model is applied. Material and meth...

  16. [The application of total quality management (TQM) in quality management of radiation therapy].

    Science.gov (United States)

    Jiang, Rui-yao; Fu, Shen; Li, Bin

    2009-03-01

    The strategies and methods of the total quality management (TQM) need to applied in quality management of radiation therapy. We should improve the level of quality control and quality assurance in radiation therapy. By establishing quality control system in radiation therapy, standardization of radiation therapy workflow, strengthening quality control of devices and physical technique and paying attention to safety protection and staff training.

  17. Quality Management and Business Excellence

    Directory of Open Access Journals (Sweden)

    Vasile Dinu

    2017-02-01

    Full Text Available An excellent organization involves much more than the implementation and the certification of one or more models of management systems. It means developing techniques and tools of busin excellence which lead the organization to outstanding performance on quality, costs and deadlines in order to meet the expectations of all their stakeholders. Such an approach is needed especially in the context of an economy marked by globalization, extremely complex and dynamic that causes spectacular changes in the business environment by integrating quality management principles on purpose to develop sustainable excellence. Not coincidentally, the new edition of the European excellence model EFQM integrates for the first time the principle "managing with agility“ with the principles: “developing organizational capability”, “harnessing creativity & innovation”, “adding value to the customer”, “sustaining outstanding results” for the organization and “creating a sustainable future”. Also, the new model for quality management system defined by the edition from 2015 of ISO 9000 standards , promotes the process-based approach, incorporating the cycle "Plan - Do − Check − Act" (PDCA and the risk-based thinking, focusing on organizational change and innovation, in order to ensure a sustainable performance in business. Noteworthy is the endeavor for the development of a high-level structure for all international standards for management systems, aiming to harmonize these standards to facilitate the implementation of integrated management systems (quality − environment − security − social responsibility.

  18. Microbiological parameters as indicators of soil quality under various soil management and crop rotation systems in southern Brazil

    OpenAIRE

    FRANCHINI, J. C.; Crispino, C.C.; de Souza, R. A.; Torres, E; HUNGRIA, M.

    2007-01-01

    Metadata only record This article attempts to recognize soil parameters that can be used to monitor soil quality under different crop and soil management systems. The rates of CO2 emissions (soil respiration) were affected by variations in the sampling period, as well as in soil management and crop rotation. Considering all samples, CO2 emissions were 21% greater in conventional tillage. Soil microbial biomass was also influenced by sampling period and soil management, but not by crop rota...

  19. Fundamentals of Value Based Management in practice of Quality management

    Directory of Open Access Journals (Sweden)

    Katarzyna Szczepańska

    2010-03-01

    Full Text Available The article discusses the practical aspects of using the theory of value management in quality management. Presents the essence of value based management (VBM as a background of reflection on its links with quality management. Coherence of the concept in practice, been reviewed in the author’s own studies. The discovery of absence of sufficient procedural structure of the metrics of an economic – financial, to measure the value of the quality management system, points to a gap between the theoretical and practical considerations in managing the value of the company quality management system.  

  20. EXPLORING THE POTENTIAL OF INTEGRATION QUALITY ASSESSMENT SYSTEM IN CONSTRUCTION (QLASSIC WITH ISO 9001 QUALITY MANAGEMENT SYSTEM (QMS

    Directory of Open Access Journals (Sweden)

    Mukhtar Che Ali

    2014-03-01

    Full Text Available Quality has been identified as one of the fundamental needs of clients. As such construction projects that are able to be completed with distinctive quality will definitely enable to delight their customers. In this regard, Construction Industry Development Board (CIDB has introduced two quality related programs namely ISO 9001 DIY Scheme and QLASSIC. The later is essentially a quality performance assessment tool to evaluate the level of quality of a building construction work based on quality standards stipulated in CIS 7:2006. One of the key deliverables of QLASSIC is QLASSIC Score which denotes the level of quality of the assessed construction project. Potentially there is a strong correlation between QLASSIC and ISO 9001 QMS. However there is lack of knowledge in the industry in am algamating QLASSIC with ISO 9001QMS towards attaining high quality performance. Indeed it is noticed that not many studies have been undertaken in this area. Thus it warrants to undertake a study that deliberates on the relationship of practicing ISO 9001Q MS with the achievement of QLASSIC Score. Therefore among the key objectives of this research are generally to investigate the relationship between practicing ISO 9001 QMS principles with QLASSIC performance and to examine the expected business outcomes for ISO 9001 certified contractors that are able to sustain relatively high QLASSIC Score. Eventually it is postulated that the output of this research would enable to elevate the level of quality performance in the Malaysian construction industry.

  1. Safe and High Quality Food Production using Low Quality Waters and Improved Irrigation Systems and Management, EU Project

    DEFF Research Database (Denmark)

    Plauborg, Finn; Jensen, Christian Richardt; Dalsgaard, Anders

    2009-01-01

    while at the same time reducing the use of natural resources and the impact on aquatic ecosystems that are frequently already polluted. These problems are linked, since most of our vegetables are produced using irrigation water from the same ecosystems. To ensure food safety and quality, the innovative......: the safety and quality of food products, and the increasing competition for clean freshwater. SAFIR is funded for the period 2005-2009 under the Food Quality and Safety thematic area of the EU 6th Framework Research Programme. The challenge for the next years will be to produce safe and high quality foods...... a multi-disciplinary team, with food safety and quality experts, engineers, agronomists and economists from17 research institutes and private companies in Europe, Israel and China working together. The project assesses potential risks to farmers. Coupled with farm management and economic models, a new...

  2. Quantifying quality management system performance in order to improve business performance

    Directory of Open Access Journals (Sweden)

    Smith, Richard Angus

    2014-08-01

    Full Text Available This study investigates current methods of measuring quality management system (QMS performance. It introduces a methodology to quantify QMS performance in order to provide a reference point for improved QMS performance and, in turn, the business’s performance. By introducing metadata into historical or current QMS internal audit data, the study shows that it is possible, over time, to extract various levels of value-adding data, ranging from high-level, strategic, direction-oriented insight, to process effectiveness and implementation-level guidance. This is accomplished by a repeatable process of infusing cause and effect theming data and process-consequence severity data into the QMS audit- findings data, and subsequently analysing the additional metadata.

  3. Quality management system in radiotherapy in the light of regulations applicable in Poland.

    Science.gov (United States)

    Bogusz-Czerniewicz, Marta

    2012-01-01

    The need to establish conditions for safe irradiation was noted in Poland back in 1986 in the Atomic Law, but for over 16 years no regulations regarding this aspect were passed. The radiological incident in Bialystok (Poland) in 2001 undeniably accelerated the implementation of new legal regulations. Nevertheless, in the absence of national guidelines until 2002, most health care institutions resorted to the quality management system (QMS) model proposed by the ISO norm 9001:2000. Eventually, practice proved the theory and the aforementioned model was also implemented into Polish acts of law defining basic requirements for QMS in radiotherapy. The aim of this work is to review current national regulations regarding QMS in radiotherapy, in particular those referring to standard procedures, the establishment of a commission for procedures and performance of external and internal clinical audits in oncological radiotherapy, as well as to present the process of their implementation into the practice of health care institutions.

  4. Translation and Quality Management

    DEFF Research Database (Denmark)

    Petersen, Margrethe

    1996-01-01

    The aim of this article is to consider the issue of quality in translation. Specifically, the question under consideration is whether quality assurance in relation to translation is feasible and, if so, what some of the implications for translation theory, translation practice and the teaching...... of translation would be. To provide a backdrop against which the issue may be discussed, I present an overview of the two areas which seem most likely to hold potential answers, viz., that of translation theory and that of quality management. Section 1. gives a brief outline of some contributions to translation...... theory which would seem likely to be of interest in this connection and section 2. gives a linguist's introduction to the part of the area of quality management which I consider relevant for present purposes. Section 3. is devoted to the case study of a small translation firm which has been certified...

  5. Quality assurance and risk management: Perspectives on Human Factors Certification of Advanced Aviation Systems

    Science.gov (United States)

    Taylor, Robert M.; Macleod, Iain S.

    1994-01-01

    This paper is based on the experience of engineering psychologists advising the U.K. Ministry of Defense (MoD) on the procurement of advanced aviation systems that conform to good human engineering (HE) practice. Traditional approaches to HE in systems procurement focus on the physical nature of the human-machine interface. Advanced aviation systems present increasingly complex design requirements for human functional integration, information processing, and cognitive task performance effectiveness. These developing requirements present new challenges for HE quality assurance (QA) and risk management, requiring focus on design processes as well as on design content or product. A new approach to the application of HE, recently adopted by NATO, provides more systematic ordering and control of HE processes and activities to meet the challenges of advanced aircrew systems design. This systematic approach to HE has been applied by MoD to the procurement of mission systems for the Royal Navy Merlin helicopter. In MoD procurement, certification is a judicial function, essentially independent of the service customer and industry contractor. Certification decisions are based on advice from MoD's appointed Acceptance Agency. Test and evaluation (T&E) conducted by the contractor and by the Acceptance Agency provide evidence for certification. Certification identifies limitations of systems upon release to the service. Evidence of compliance with HE standards traditionally forms the main basis of HE certification and significant non-compliance could restrict release. The systems HE approach shows concern for the quality of processes as well as for the content of the product. Human factors certification should be concerned with the quality of HE processes as well as products. Certification should require proof of process as well as proof of content and performance. QA criteria such as completeness, consistency, timeliness, and compatibility provide generic guidelines for

  6. TQM - Total Quality Management (Bibliography)

    Science.gov (United States)

    1990-05-01

    TOTAL QUALITY MANAGEMENT (BIBLIOORAPHY) PREPARED BY... Total Quality Management (TQM), it is an appropriate time to provide an overview of the literature available on the topic. The Total Quality Management bibliography...Secretary 32 CFR Part 281 Total Quality Management Agency: Office of the Secretary, DOD Action: Proposed rule Summary: This proposed rule establishes

  7. Visual Quality Management System Based on MES%基于MES的可视化质量管理系统

    Institute of Scientific and Technical Information of China (English)

    赵栋; 陈呈频; 兰秀菊; 汤洪涛

    2011-01-01

    According to the problem of poor intuition and interaction on workshop quality management system, difficult to manage quality in the manufacturing process effectively, the paper presented a kind of workshop manufacturing process'visual quality management system based on MES.Based on study the architecture, functional model and work processes of the system, the visualization, real-time and dynamic quality management of the manufacturing process was obtained.[Ch,8 fig.8 ref.]%针对车间质量管理系统直观性交互性差,难以有效地对制造过程质量进行管理.提出了制造执行系统(MES)环境下的可视化质量管理系统(Visual Quality Management System,VQMS)的概念,研究了基于MES的可视化质量管理系统的体系结构、功能模型和业务实现流程,实现对制造过程质量的可视化、实时化和动态化管理.

  8. Analysis of the Effect of Information System Quality to Intention to Reuse of Employee Management Information System (Simpeg Based on Information Systems Success Model

    Directory of Open Access Journals (Sweden)

    Suryanto Tri Lathif Mardi

    2016-01-01

    Full Text Available This study examines the effect of Information Quality, Systems Quality and Service Quality on the user intention to reuse Employee Management Information System (SIMPEG in University in the city of Surabaya, based on the theoretical foundation of DeLone and McLane Information Systems Success (ISS Model. The distribution of questionnaire was conducted to 120 employees of different universities by means of stratified random sampling. The results showed that: (1 there is a significant positive effect of the System Quality on the Quality of Information, (2 there is a significant positive effect of the Information Quality on the Intention to Reuse, information related to the fulfillment of the user’s needs; (3 there is a significant positive effect of the Quality of the Intention on system re-use, the system related to the fulfillment of the needs of users; (4 there is no effect of the Quality of Service to the Intention to Reuse. In the end, the results of this study provide an analysis and advice to The University officials that can be used as a consideration for Information Technology/Information System investment and development in accordance with the Success of Information System and Intention to Reuse model.

  9. Quality Management and Information Brokerage.

    Science.gov (United States)

    van Halm, Johan

    1995-01-01

    To compete effectively, information brokers need to adopt management and marketing tools; Total Quality Management can upgrade an organization's performance by using customer feedback of its services. SERVQUAL identifies gaps in service by assessing quality expectations versus quality experiences. (AEF)

  10. Managerial Systems as Measures of Quality Management in Universities in Uganda

    Science.gov (United States)

    Neema-Abooki, P.

    2014-01-01

    This paper envisions that, since universities are basically consent organizations university management has an obligation to processes that engender total participation and passion of all employees. This study aimed at delving into management stances at universities. It based on Likert's systems of management, which depict the total organization…

  11. The Application of Medical Record Management in Quality Management System%质量管理体系在病案管理中的应用

    Institute of Scientific and Technical Information of China (English)

    张蓉

    2011-01-01

    Objective The IS09001 quality management system in the application of medical record management is discussed.Methods The existing main problems of situation of medical record management in our hospital are analyzed according to the requirem ent of ISO 9001 quality management system to medical record management.Results The paper puts forward effective counterm easures about medical record safety management strengthening, quality control of medical record, data statistical analysis, basic facility construction of department and construction of professional staffs.Conclusions The level of medical record management is improved by implementing quality management system.%目的 探讨ISO9001质量管理体系在病案管理中的应用.方法 根据ISO9001质量管理体系对病案管理的要求,对我院病案管理现状存在的主要问题进行分析.结果 提出加强病案安全管理、病案质量控制、数据统计分析、科室基础设施建设及专业队伍建设的有效措施.结论 通过实施ISO9001质量管理体系,使病案管理水平得到提高.

  12. Integrating Six Sigma into a Quality Management System in the Medical Device Industry

    Directory of Open Access Journals (Sweden)

    Nadica Hrgarek

    2009-06-01

    Full Text Available Normal 0 21 false false false MicrosoftInternetExplorer4 Six Sigma is a valuable management strategy to improve business processes, reduce development and production costs, increase profit margin and improve customer satisfaction. The purpose of this paper is to describe how applicable Six Sigma concepts may complement and support formal quality management systems (QMS in the medical device industry.A significant number of issues, which increase the development costs and times, is often found during different phases of a medical device life cycle. Some defects with high patient safety risk may result in dangerous and very costly product recalls.The basic idea of this paper is to explore the possibilities of integrating Six Sigma techniques with an existing QMS throughout the entire life cycle of a medical device. This paper addresses how Six Sigma techniques, when appropriately integrated into the QMS at medical device companies, can eliminate defects earlier in the medical device life cycle, identify major opportunities for cost savings, focus on customer needs and expectations, and improve the overall business processes.

  13. Quality Management Systems in Environmental Monitoring: Is that Report Really Right?

    Science.gov (United States)

    2011-04-01

    within a quality system certified to ISO9001? 4/6/2011QMS in AECOM Environment Quality Systems ISO 9001 4/6/2011QMS in AECOM Environment Project...your work” ISO 9001 ANSI is the US Standards setting organization – Original issued in 1994, updated in 2004 – Adapted principles of manufacturing...Appendix B, Quality Assurance Criteria for Nuclear Power Plants and Fuel Reprocessing Two of the important differences: • ISO - 9001 does not require

  14. Quality And Safety Management Systems: Joint Action For Certification Of Small Firms In An Industrial Cluster In Brazil

    Directory of Open Access Journals (Sweden)

    Gerolamo, M. C.

    2014-05-01

    Full Text Available This paper presents and discusses a proposal for joint action among small firms in an industrial cluster in Brazil for the certification of quality and safety management systems. It proposes a management system model, the implementation process, and periodic auditing. It is the result of an action-research project developed in a metal-mechanical cluster. Its originality lies mainly in the proposal for a joint action programme for the certification of companies, led by the cluster governance agency, to increase the collective efficiency of a cluster. Despite the obstacles encountered, this proposal can help to reduce the difficulties faced by small businesses in implementing and maintaining management systems, and in the long run to foster a culture of quality and safety management. It also contributes to joint actions within the cluster. The challenge faced by the cluster governance agency is to sustain the certification programme in the long term.

  15. Total Quality Management Seminar.

    Science.gov (United States)

    Massachusetts Career Development Inst., Springfield.

    This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management…

  16. Total Quality Management.

    Science.gov (United States)

    Focus in Change, 1992

    1992-01-01

    The philosophy known as Total Quality Management (TQM) is frequently presented as a way to change and improve public education. This issue of "Focus in Change" examines Deming's original 14 TQM points and their application to education. Myron Tribus lays out the core philosophy of the movement and discusses its possible application to…

  17. Safe and High Quality Food Production using Low Quality Waters and Improved Irrigation Systems and Management, EU Project

    DEFF Research Database (Denmark)

    Plauborg, Finn; Jensen, Christian Richardt; Dalsgaard, Anders

    2009-01-01

    while at the same time reducing the use of natural resources and the impact on aquatic ecosystems that are frequently already polluted. These problems are linked, since most of our vegetables are produced using irrigation water from the same ecosystems. To ensure food safety and quality, the innovative......: the safety and quality of food products, and the increasing competition for clean freshwater. SAFIR is funded for the period 2005-2009 under the Food Quality and Safety thematic area of the EU 6th Framework Research Programme. The challenge for the next years will be to produce safe and high quality foods...... SAFIR irrigation systems combine state-of-the-art water-cleaning technology with high-efficiency irrigation systems. The water treatments consist of both high tech and low tech solutions supplying sub-surface and surface drip irrigation system with roughly treated waste water. SAFIR has assembled...

  18. Construction of the All-region Linkage System for Emergency Management of Agricultural Product Quality and Safety in West China

    Institute of Scientific and Technical Information of China (English)

    Hua; YU; Yanbin; QI; Yubao; YAN

    2013-01-01

    Quality and safety of agricultural products are significant for national socioeconomic development,sustainable development,and vital interests of people.To safeguard quality and safety of agricultural products in west China is to safeguard economic safety and ecological safety of the country,public health and social stability,of which an important task is to properly handle emergencies concerning quality and safety of agricultural products.Considering actual conditions of west China,suggestions are given to construct the all-region linkage system for emergency management of agricultural product quality and safety in the local area,enhance the all-region linkage,and improve the linkage efficiency.

  19. Evidence-based medical quality management in dialysis--Part I: Routine implementation of QiN, a German quality management system.

    Science.gov (United States)

    Stoffel, M P; Barth, C; Lauterbach, K W; Baldamus, C A

    2004-09-01

    Increasing medical complexity, centrifugal forces of medical subspecialization and growing economic constraints are the key reasons for the introduction of quality management into routine care processes such as dialysis. Adequate quality assurance and improvement must be implemented in order to supply medical staff, care providers, and patients with the necessary information on critical issues of clinical management of dialysis patients. QiN (Quality in Nephrology), the quality management program of the largest German dialysis provider, is outlined here as a practicable example. The first of 2 parts provides information on the structure, implementation of QiN and achieved clinical improvement in routine care. The second part (quotation) analyzes longitudinal data in order to differentiate whether observed improvements during more than 5 years of QiN can be ascribed to the intervention (application of QiN) or whether they are due to other factors such as generally improved medical knowledge.

  20. Change and Transition--The Basis of the Effective Quality Management System = Kaita ir Keitimasis--Efektyvios Kokybes Vadybos Sistemos Pagrindas

    Science.gov (United States)

    Misiunas, Mindaugas; Stravinskiene, Inga

    2010-01-01

    The article reasons the aspect of change and transition in higher education institutions implementing quality management systems. Psychological and behavioural responses of high school staff towards quality management system being implemented are discussed; transition phases of the employees are introduced; specific features of staff management in…

  1. APPROACHES REGARDING THE MATURITY ANALYSIS OF QUALITY MANAGEMENT SYSTEMS AS A RESULT OF IMPLEMENTING ISO 9000 SERIES

    Directory of Open Access Journals (Sweden)

    Tiţa, Sava (Angheluţă

    2012-01-01

    Full Text Available Organization maturity assessment aims to determine its ability to continuously monitor the external environment to identify opportunities, trends and risks, and internal environment to determine the capability of its processes to achieve planned objectives. The purpose of the organization's maturity assessment is both assuring an efficient management of processes and resources and identifying and attracting necessary resources to achieve expected performance. Quality management systems (QMS, helps companies develop and maintain adequate and stable quality of their products by controlling the production process and other business processes supporting it.In this paper, the authors are proposing the possibility to develop a theoretic framework for assessing organizations maturity as a result of implementation and certification quality management system according to ISO 9000 family of standards.

  2. E-Service Quality Management

    Science.gov (United States)

    Batagan, Lorena; Pocovnicu, Adrian; Capisizu, Sergiu

    2009-01-01

    A characteristic of today's society is the increasing use of modern information and communication technologies in all areas. Computer applications, called e-services, are being developed to provide efficient access to services, electronically. Quality management systems are needed to provide a consistent way to select, evaluate, prioritize and…

  3. Indoor Air Quality Management Program.

    Science.gov (United States)

    Anne Arundel County Public Schools, Annapolis, MD.

    In an effort to provide Indoor Air Quality (IAQ) management guidance, Anne Arundel County Public Schools was selected by the Maryland State Department of Education to develop a program that could be used by other school systems. A major goal was to produce a handbook that was "user friendly." Hence, its contents are a mix of history,…

  4. Quality Management of Engineering Education

    DEFF Research Database (Denmark)

    Bentz, Sigurd

    1997-01-01

    . There is a need of reconsidering the special characteristics of higher education in order to benefit from the rich experiences made in the commercial world. A contribution to these reflections have been given by a research group at the Technical University of Denmark. In this paper some of the highlights from......Quality management has made a major impact on many commercial and manufacturing companies. Although higher education are similar to companies in some respects, they are different in others. So a well established commercial quality management system can't simply be transferred to higher education...

  5. The key incident monitoring and management system - history and role in quality improvement.

    Science.gov (United States)

    Badrick, Tony; Gay, Stephanie; Mackay, Mark; Sikaris, Ken

    2017-08-03

    The determination of reliable, practical Quality Indicators (QIs) from presentation of the patient with a pathology request form through to the clinician receiving the report (the Total Testing Process or TTP) is a key step in identifying areas where improvement is necessary in laboratories. The Australasian QIs programme Key Incident Monitoring and Management System (KIMMS) began in 2008. It records incidents (process defects) and episodes (occasions at which incidents may occur) to calculate incident rates. KIMMS also uses the Failure Mode Effects Analysis (FMEA) to assign quantified risk to each incident type. The system defines risk as incident frequency multiplied by both a harm rating (on a 1-10 scale) and detection difficulty score (also a 1-10 scale). Between 2008 and 2016, laboratories participating rose from 22 to 69. Episodes rose from 13.2 to 43.4 million; incidents rose from 114,082 to 756,432. We attribute the rise in incident rate from 0.86% to 1.75% to increased monitoring. Haemolysis shows the highest incidence (22.6% of total incidents) and the highest risk (26.68% of total risk). "Sample is suspected to be from the wrong patient" has the second lowest frequency, but receives the highest harm rating (10/10) and detection difficulty score (10/10), so it is calculated to be the 8th highest risk (2.92%). Similarly, retracted (incorrect) reports QI has the 10th highest frequency (3.9%) but the harm/difficulty calculation confers the second highest risk (11.17%). TTP incident rates are generally low (less than 2% of observed episodes), however, incident risks, their frequencies multiplied by both ratings of harm and discovery difficulty scores, concentrate improvement attention and resources on the monitored incident types most important to manage.

  6. Developing effective urban air quality management systems in the United Kingdom. Case studies

    Energy Technology Data Exchange (ETDEWEB)

    Elsom, D.M.; Crabbe, H. [Oxford Brookes Univ. (United Kingdom). Geography Unit

    1995-12-31

    During the past few years an increasing number of local authorities have expressed concern about the ambient levels of nitrogen dioxide, carbon monoxide, benzene and fine particulates that residents may be experiencing in traffic-congested parts of towns and cities. Although recent legislation is intended to reduce vehicle emissions (e.g. stricter exhaust emission standards requiring new cars to be equipped with catalytic converters), the growth in the number of motor vehicles, their frequency of use and the congestion they are causing in urban centres have resulted in little or no improvement in air quality. Although total vehicle emissions of nitrogen oxides, carbon monoxide and volatile organic compounds (VOCs) are expected to fall significantly during the next ten years, air quality will still remain a problem in some urban areas. Clearly, not all local air quality problems can be eliminated by the use of national legislation. For several years, local authorities and environmental organisations (e.g. National Society for Clean Air and Environmental Protection) have argued for local authorities to be given a statutory duty, together with appropriate funding from central government, to produce local air quality management plans which assess the seriousness of any air quality problems and which, if necessary, set out how poor air quality can be improved. This presentation examines the progress towards urban air quality management in the UK. (author)

  7. Experience of quality management system in a clinical laboratory in Nigeria

    Directory of Open Access Journals (Sweden)

    Rosemary A. Audu

    2011-12-01

    Full Text Available Issues: Quality-management systems (QMS are uncommon in clinical laboratories in Nigeria, and until recently, none of the nation’s 5 349 clinical laboratories have been able to attain the certifications necessary to begin the process of attaining international accreditation. Nigeria’s Human Virology Laboratory (HVL, however, began implementation of a QMS in 2006, and in 2008 it was determined that the laboratory conformed to the requirements of ISO 9001:2000 (now 2008, making it the first diagnostic laboratory to be certified in Nigeria. The HVL has now applied for the World Health Organization (WHO accreditation preparedness scheme. The experience of the QMS implementation process and the lessons learned therein are shared here.Description: In 2005, two personnel from the HVL spent time studying quality systems in a certified clinical laboratory in Dakar, Senegal. Following this peer-to-peer technical assistance, several training sessions were undertaken by HVL staff, a baseline assessment was conducted, and processes were established. The HVL has monitored its quality indicators and conducted internal and external audits; these analyses (from 2007 to 2009 are presented herein.Lessons learned: Although there was improvement in the pre-analytical and analytical indicators analysed and although data-entry errors decreased in the post-analytical process, the delay in returning laboratory test results increased significantly. There were several factors identified as causes for this delay and all of these have now been addressed except for an identified need for automation of some high-volume assays (currently being negotiated. Internal and external audits showed a trend of increasing non-conformities which could be the result of personnel simply becoming lax over time. Application for laboratory accreditation, however, could provide the renewed vigour needed to correct these non-conformities.Recommendation: This experience shows that

  8. Web applications for total quality management.

    Science.gov (United States)

    Golaz, O; Hochstrasser, D

    1999-05-01

    Total quality management involves the consideration of many quality subjects as part of the management, such as quality processes, quality education, quality assurance, quality planning, quality results and quality document management. But crucial quality elements are also communication, data management and information sharing. Web applications and other associated computer communication applications such as E-mail and newsgroups, for example, offer to the laboratory environment the best tools to achieve proper communication and data management/sharing. These applications, enabling the set-up of Internet and Intranet sites, are used to share the information in the form of simple text pages or of completely interactive pages, which could comprise audio and video files, web page formulae and web data management applications. These applications are being associated to several applications and also being integrated into the laboratory information system (LIS).

  9. Integrated Urban Water Quality Management

    DEFF Research Database (Denmark)

    Rauch, W.; Harremoës, Poul

    1995-01-01

    weather, while the overflow from the combined sewer system plays a minor role. Oxygen depletion in urban rivers is caused by intermittent discharges from both sewer system and wastewater treatment plant. Neglecting one of them in the evaluation of the environmental impact gives a wrong impression of total......The basic features of integrated urban water quality management by means of deterministic modeling are outlined. Procedures for the assessment of the detrimental effects in the recipient are presented as well as the basic concepts of an integrated model. The analysis of a synthetic urban drainage...... system provides useful information for water quality management. It is possible to identify the system parameters that contain engineering significance. Continuous simulation of the system performance indicates that the combined nitrogen loading is dominated by the wastewater treatment plant during dry...

  10. Intelligent Collaborative Quality Assurance System for Wind Turbine Supply Chain Management

    Directory of Open Access Journals (Sweden)

    B.L. SONG

    2013-03-01

    Full Text Available To determine the root causes or sources of variance of bad quality in supply chains is usually more difficult because multiple parties are involved in the current global manufacturing environment. Each component within a supply chain tends to focus on its own responsibilities and ignores possibilities for interconnectivity and therefore the potential for systematic quality assurance and quality tracing. Rather than concentrating on assigning responsibility for “recall” incidents, it would be better to expend that energy on constructing a collaborative system to assure product quality by employing a systematic view for the entire supply chain. This paper presents a systematic framework for intelligent collaborative quality assurance throughout an entire supply chain based on an expert system for implementing two levels of quality assurance: system level and component level. This proposed system provides intelligent functions for quality prediction, pattern recognition and data mining. A case study for wind turbines is given to demonstrate this approach. The results show that such a system can assure product quality improved in a continuous process.

  11. The Role of "Meeting Pupil Needs and Empowering Staff" in Quality Management System

    Science.gov (United States)

    Cheng, Alison Lai Fong; Yau, Hon Keung

    2012-01-01

    The study aims to examine the effectiveness of the implementation of "Meeting Pupil Needs and Empowering Staff" in the quality management in Hong Kong primary schools. A case study of nine primary schools was conducted and a qualitative method of interviews was adopted in this study. A total of 9 principals and 9 teachers from 9 primary…

  12. Costs of quality management systems in long-term care organizations: an exploration.

    NARCIS (Netherlands)

    Wagner, C.; Merode, G.G. van; Oort, M. van

    2003-01-01

    The article describes a method for measuring and reporting the costs of quality management in 11 long-term care organizations (nursing homes, home health care organizations, and homes for the elderly) and a national survey in 489 organizations providing long-term care. Site visits and a questionnair

  13. Total Quality Management Assessment, Teaching, and Learning: Toward a Campuswide Language and System.

    Science.gov (United States)

    Jones, Jesse; Timmerman, Linda

    1994-01-01

    Describes the processes required for ensuring a successful transition to Total Quality Management (TQM) methods of assessment, suggesting that a campuswide assessment terminology must replace the different assessment terminologies used by faculty and administration. Indicates that TQM provides an overarching philosophy about work and providing…

  14. The implementation of quality management systems in hospitals: a comparison between three countries.

    NARCIS (Netherlands)

    Wagner, C.; Gulácsi, L.; Takacs, E.; Outinen, M.

    2006-01-01

    Is the implementation of Quality Management (QM) in health care proceeding satisfactorily and can national health care policies influence the implementation process? Policymakers and researchers in a country need to know the answer to this question. Cross country comparisons can reveal whether suffi

  15. Investigating the impact of poor utilisation of quality management system in a South African foundry

    CSIR Research Space (South Africa)

    Mpanza, Z

    2013-07-01

    Full Text Available In 2007 alone, twenty six foundries were closed down when the castings industries directory was released. A high scrap rate due to a lack of quality management is one of the root causes of low productivity and low profits, resulting in closures...

  16. Cover crops and crop residue management under no-till systems improve soils and environmental quality

    Science.gov (United States)

    Kumar, Sandeep; Wegner, Brianna; Vahyala, Ibrahim; Osborne, Shannon; Schumacher, Thomas; Lehman, Michael

    2015-04-01

    Crop residue harvest is a common practice in the Midwestern USA for the ethanol production. However, excessive removal of crop residues from the soil surface contributes to the degradation of important soil quality indicators such as soil organic carbon (SOC). Addition of a cover crop may help to mitigate these negative effects. The present study was set up to assess the impacts of corn (Zea mays L.) residue removal and cover crops on various soil quality indicators and surface greenhouse gas (GHG) fluxes. The study was being conducted on plots located at the North Central Agricultural Research Laboratory (NCARL) in Brookings, South Dakota, USA. Three plots of a corn and soybean (Glycine max (L.) Merr.) rotation under a no-till (NT) system are being monitored for soils and surface gas fluxes. Each plot has three residue removal (high residue removal, HRR; medium residue removal, MRR; and low residue removal, LRR) treatments and two cover crops (cover crops and no cover crops) treatments. Both corn and soybean are represented every year. Gas flux measurements were taken weekly using a closed static chamber method. Data show that residue removal significantly impacted soil quality indicators while more time was needed for an affect from cover crop treatments to be noticed. The LRR treatment resulted in higher SOC concentrations, increased aggregate stability, and increased microbial activity. The LRR treatment also increased soil organic matter (SOM) and particulate organic matter (POM) concentrations. Cover crops used in HRR (high corn residue removal) improved SOC (27 g kg-1) by 6% compared to that without cover crops (25.4 g kg-1). Cover crops significantly impacted POM concentration directly after the residue removal treatments were applied in 2012. CO2 fluxes were observed to increase as temperature increased, while N2O fluxes increased as soil moisture increased. CH4 fluxes were responsive to both increases in temperature and moisture. On average, soils under

  17. Quality of Health Management Information System for Maternal & Child Health Care in Haryana State, India

    Science.gov (United States)

    Sharma, Atul; Rana, Saroj Kumar; Prinja, Shankar; Kumar, Rajesh

    2016-01-01

    Background Despite increasing importance being laid on use of routine data for decision making in India, it has frequently been reported to be riddled with problems. Evidence suggests lack of quality in the health management information system (HMIS), however there is no robust analysis to assess the extent of its inaccuracy. We aim to bridge this gap in evidence by assessing the extent of completeness and quality of HMIS in Haryana state of India. Methods Data on utilization of key maternal and child health (MCH) services were collected using a cross-sectional household survey from 4807 women in 209 Sub-Centre (SC) areas across all 21 districts of Haryana state. Information for same services was also recorded from HMIS records maintained by auxiliary nurse midwives (ANMs) at SCs to check under- or over-recording (Level 1 discordance). Data on utilisation of MCH services from SC ANM records, for a subset of the total women covered in the household survey, were also collected and compared with monthly reports submitted by ANMs to assess over-reporting while report preparation (Level 2 discordance) to paint the complete picture for quality and completeness of routine HMIS. Results Completeness of ANM records for various MCH services ranged from 73% for DPT1 vaccination dates to 94.6% for dates of delivery. Average completeness level for information recorded in HMIS was 88.5%. Extent of Level 1 discordance for iron-folic acid (IFA) supplementation, 3 or more ante-natal care (ANC) visits and 2 Tetanus toxoid (TT) injections was 41%, 16% and 2% respectively. In 48.2% cases, respondents from community as well as HMIS records reported at least one post-natal care (PNC) home visit by ANM. Extent of Level 2 discordance ranged from 1.6% to 6%. These figures were highest for number of women who completed IFA supplementation, contraceptive intra-uterine device insertion and provision of 2nd TT injection during ANC. Conclusions HMIS records for MCH services at sub-centre level

  18. A comparative study of total quality management of health care system in India and Iran

    Directory of Open Access Journals (Sweden)

    Heidari Gorji Ali

    2011-12-01

    Full Text Available Abstract Background Total quality management (TQM has a great potential to address quality problems in a wide range of industries and improve the organizational performance. The growing need to take initiatives by hospitals in countries like India and Iran to improve the service quality and reduce wastage of resources has inspired the authors to develop a survey instrument to measure health care quality and performance in the two countries. Methods Based on the Baldrige health care criteria for performance excellence 2009-2010 and the guidelines proposed by the American Hospitals Association for hospitals in pursuit of excellence, compared health care services in three countries. The data are collected from the capital cities and their nearby places in India and Iran. Using ANOVAs, three groups in quality planning and performance have been compared. Result Results showed there is significantly difference between groups and in no case the hospitals from India and Iran are found scoring close to the benchmarks. The average scores of Indian and Iranian hospitals on different constructs of the IHCQPM model are compared with the major results achieved by the recipients of the MBNQ award. Conclusion In no case the hospitals from India and Iran are found scoring close to the benchmarks (Baldrige health care criteria for performance excellence 2009-2010 and the guidelines proposed by the American Hospitals Association for hospitals. These results suggested to health care services more attempt to achieve high quality in management and performance.

  19. Urban Quality Development & Management

    DEFF Research Database (Denmark)

    Lehmann, Martin; Fryd, Ole

    2008-01-01

    Purpose: The purpose of this article is to describe and discuss the development and the structure of a new international master on the subject of Urban Quality Development & Management, and explore the potential of the process and the outcome in serving as models adoptable by faculty at other...... universities. Design/methodology/approach: The study has been carried out as action research. Using innovation and user-producer interaction as the framework, the authors present the development process; the structure, contents and methodology of the programme; and report on their research findings. Findings......: Urban quality development and management is dependent on human resource development, institutionalised networks and confident exchange of knowledge, and must identify and incorporate multiple environmental, social, economic and cultural aspects. The authors find that at the core of innovative societies...

  20. Quality management system. Legislation and standards, procedures, certification; Qualitaetsmanagement-System. Rahmenbedingungen, Massnahmen, Zertifizierung

    Energy Technology Data Exchange (ETDEWEB)

    Maass, D.

    1999-09-01

    Quality is and will always be an essential factor in competitive markets, may be even the decisive one, and it is not at all surprising that a body of quality standards has gained most significance in the industrial environment, namely the ISO 900 family of the International Organization for Standardization, which is applied for certification, and most recently also for certification of power producers and suppliers. The article discusses the capabilities of the INTERNET as a source of information for utilities seeking guidance and specific information on all aspects of certification. (orig./CB) [German] 'Qualitaet ist und bleibt ein wesentlicher Wettbewerbsfaktor, wenn nicht sogar der entscheidende. Nicht umsonst hat eine 'Qualitaetsnorm' die industrielle Welt erobert - die Normenreihe ISO 9000' heisst es bei einem Zertifizierer. Dies gilt auch fuer EVU. Dabei kann sich der Verantwortliche heute auch im Internet ueber Qualitaetssicherung informieren, welche Einrichtungen und Unternehmen sein Haus in Frage der Qualitaetssicherung unterstuetzen bzw. Zertifizierung durchgefuehrten. (orig.)

  1. The Role of Peer Influence and Perceived Quality of Teaching in Faculty Acceptance of Web-Based Learning Management Systems

    Science.gov (United States)

    Salajan, Florin D.; Welch, Anita G.; Ray, Chris M.; Peterson, Claudette

    2015-01-01

    This study's primary investigation is the impact of "peer influence" and "perceived quality of teaching" on faculty members' usage of web-based learning management systems within the Technology Acceptance Model (TAM) framework. These factors are entered into an extended TAM as external variables impacting on the core constructs…

  2. [Site inspection procedures and methods for evaluation of the quality management system of in vitro diagnostic regents].

    Science.gov (United States)

    Tian, Shaolei

    2010-03-01

    In this paper, the procedures, logos, methods, essentials as well as notable problems for inspecting the qualification management system of in vitro diagnostic regent manufactures are discussed, with aims of promoting inspector's practical level and consequentially ensuring the quality, standard and efficacy of the inspection.

  3. The Role of Peer Influence and Perceived Quality of Teaching in Faculty Acceptance of Web-Based Learning Management Systems

    Science.gov (United States)

    Salajan, Florin D.; Welch, Anita G.; Ray, Chris M.; Peterson, Claudette

    2015-01-01

    This study's primary investigation is the impact of "peer influence" and "perceived quality of teaching" on faculty members' usage of web-based learning management systems within the Technology Acceptance Model (TAM) framework. These factors are entered into an extended TAM as external variables impacting on the core constructs…

  4. [The application of ISO 9000 quality control system in the medical equipment management].

    Science.gov (United States)

    Ma, Qiao-yun

    2006-05-01

    This paper expounds the importance of the application of ISO 9000 quality control system in hospitals, introduces the program files and the relavant software established for its application, and gives its effective results.

  5. Scalable Content Management System

    Directory of Open Access Journals (Sweden)

    Sandeep Krishna S, Jayant Dani

    2013-10-01

    Full Text Available Immense growth in the volume of contents every day demands more scalable system to handle and overcome difficulties in capture, storage, transform, search, sharing and visualization of data, where the data can be a structured or unstructured data of any type. A system to manage the growing contents and overcome the issues and complexity faced using appropriate technologies would advantage over measurable qualities like flexibility, interoperability, customizability, security, auditability, quality, community support, options and cost of licensing. So architecting aContent Management System in terms of enterprise needs and a scalable solution to manage the huge data growth necessitates a Scalable Content Management System.

  6. Health information management for research and quality assurance: the Comprehensive Renal Transplant Research Information System.

    Science.gov (United States)

    Famure, Olusegun; Phan, Nicholas Anh-Tuan; Kim, Sang Joseph

    2014-01-01

    The Kidney Transplant Program at the Toronto General Hospital uses numerous electronic health record platforms housing patient health information that is often not coded in a systematic manner to facilitate quality assurance and research. To address this, the comprehensive renal transplant research information system was conceived by a multidisciplinary healthcare team. Data analysis from comprehensive renal transplant research information system presented at programmatic retreats, scientific meetings, and peer-reviewed manuscripts contributes to quality improvement and knowledge in kidney transplantation.

  7. New solutions for standardization, monitoring and quality management of fluorescence-based imaging systems (Conference Presentation)

    Science.gov (United States)

    Royon, Arnaud; Papon, Gautier

    2016-03-01

    Fluorescence microscopes have become ubiquitous in life sciences laboratories, including those focused on pharmaceuticals, diagnosis, and forensics. For the past few years, the need for both performance guarantees and quantifiable results has driven development in this area. However, the lack of appropriate standards and reference materials makes it difficult or impossible to compare the results of two fluorescence microscopes, or to measure performance fluctuations of one microscope over time. Therefore, the operation of fluorescence microscopes is not monitored as often as their use warrants - an issue that is recognized by both systems manufacturers and national metrology institutes. We have developed a new process that enables the etching of long-term stable fluorescent patterns with sub-micrometer sizes in three dimensions inside glass. In this paper, we present, based on this new process, a fluorescent multi-dimensional ruler and a dedicated software that are suitable for monitoring and quality management of fluorescence-based imaging systems (wide-field, confocal, multiphoton, high content machines). In addition to fluorescence, the same patterns exhibit bright- and dark-field contrast, DIC, and phase contrast, which make them also relevant to monitor these types of microscopes. Non-exhaustively, this new solution enables the measurement of: The stage repositioning accuracy; The illumination and detection homogeneities; The field flatness; The detectors' characteristics; The lateral and axial spatial resolutions; The spectral response (spectrum, intensity and lifetime) of the system. Thanks to the stability of the patterns, microscope performance assessment can be carried out as well in a daily basis as in the long term.

  8. Developing a Quality Assessment Index System for Scenic Forest Management: A Case Study from Xishan Mountain, Suburban Beijing

    Directory of Open Access Journals (Sweden)

    Lan Gong

    2015-01-01

    Full Text Available The public’s demand for more and better forest landscapes is increasing as scenic forest tours flourish in China, especially in the capital, Beijing. How to improve the quality of scenic forests has become one of the greatest concerns of urban foresters. Although numerous studies have focused on scenic forest management, to date, no reports have been found on developing a quality assessment index system for scenic forest assessment. In this study, a simple and scientific index system was established using an analytical hierarchy process (AHP to quantitatively assess scenic forest quality. The index system is composed of four scales: individual tree landscape quality, in-forest landscape quality, near-view forest landscape quality and far-view landscape quality. The in-forest landscape quality was determined by horizontal and vertical stand structures, species composition and under-canopy landscape traits. Near-view forest landscape quality was mainly determined by patch characteristics, seasonal change, visibility, color change of patches and stand age class. To test the validity of our quality assessment index system, scenic forests in Xishan were used as a case study. The results show that near-view forest landscape was the most important scale for the overall quality of the scenic forest, according to the priorities of the criterion layer, and the second most important scale was far-view forest landscape. Seasonal change, patch color contrast, patch distribution and patch shape accounted for 52.2% of the total of 13 indices in the near-view forest landscape. The integrated quality of scenic forests in Xishan was at an average level, and the in-forest landscape, near-view landscape and far-view landscape had below average quality.

  9. Methodology development for implementation of quality management system within SME from the products lifecycle point of view

    Directory of Open Access Journals (Sweden)

    George Cristian Gruia

    2012-05-01

    Full Text Available This paper is focused on the latest development of ISO 9000 family quality standards, Quality Management Systems (QMS and how these relate with each phase of product lifecycle, within initial number of 50 small and medium-sized enterprises (SMEs from Czech Republic. This paper also aims to analyze the problems encountered by quality managers when implementing QMS, in particular the ISO 9000 series standards, and tries to find answers to these problems, all in connection with the final product and its lifecycle. The product lifecycle is analyzed from three points of view, which the author considers are the most important for quality managers, i.e. serviceability, IT/IS and total costs.The final purpose and objective of the research is to develop a methodology, based on the results from the empirical study, which can form a base for future ISO 9000 standards improvement and thus when applied will help the quality managers, by reducing the delays of implementation and thus increasing the quality of the product, in a faster and more productive way, in order to fulfill the continuously changing requirements of the customers and of the market

  10. 75 FR 391 - Medical Device Quality System Regulation Educational Forum on Risk Management Through the Product...

    Science.gov (United States)

    2010-01-05

    ... Through the Product Life Cycle; Public Workshop AGENCY: Food and Drug Administration, HHS. ACTION: Notice... System Regulation Educational Forum on Risk Management through the Product Life Cycle.'' This public...

  11. Implementation of quality management system - A key factor for the development of SME’s in the Republic of Macedonia

    Directory of Open Access Journals (Sweden)

    Eshija Adem Shehabi

    2016-11-01

    Full Text Available Modern enterprises have implemented standards in order to have a sustainable growth and to be successful in the market. Small and medium enterprises must implement quality management system, which assists medium enterprises to maintain sustainable growth and development, while for small enterprises is a safe step for a quick development and defined position in the market. This paper introduces the use of quality standards from the small and medium enterprises that have implemented or are in the process of implementation of some quality, technical or technological standards. Implementation of QMS from SMEs is closely related to the administrative process and documentation, accountability of management, the implementation of quality policy, training and qualification of human resources, infrastructure and working environment, operating process, communication and satisfaction of customers, design and development, supply and constant improvement. In this paper are introduced the outcomes of the study of certified SMEs along with the conclusions and recommendations.

  12. Air Quality Management Process Cycle

    Science.gov (United States)

    Air quality management are activities a regulatory authority undertakes to protect human health and the environment from the harmful effects of air pollution. The process of managing air quality can be illustrated as a cycle of inter-related elements.

  13. Region 7 Quality Management Plan

    Science.gov (United States)

    To document adherence to EPA Order 5360.1 A2, EPA requires each organizational unitto develop a quality management plan per the specifications in EPA Requirements for QualityManagement Plans, EPA QA R-2.

  14. To the question of formation the quality management system of activity on the example of machine-building enterprises of the Vinnytsia region

    Directory of Open Access Journals (Sweden)

    M.V. Balzan

    2016-04-01

    Full Text Available On the example of machine-building enterprises of Vinnytsia region the character and features of their activities are analyzed, as well as conclusions regarding instability and inefficiency of the work effectiveness. Analysis and grouping of enterprises on selected attributes made possible to clarify the nature of the major economic and business indicators in each group, which facilitated the study of relations between the general management systems and content of quality management systems of activity at enterprises and confirmed the direct interdependence between the content and efficiency of these management systems, the efficiency of the quality management and the state of enterprises. The list of indicators of the quality management system of activity is proposed. For each of them number of quality indicators, which are affected by the form (way quality management of activity, is formed. The relationship of indicators of quality management system with the classification features that allows to create a profile of the quality management system is realized in a table. It is concluded about the possibility of using the proposed classification system as an intellectual component of the program decision making support in the formation of the profile of the quality management system of activity.

  15. Quality Management, Quality Assurance and Quality Control in Blood Establishments

    OpenAIRE

    Bolbate, N

    2008-01-01

    Quality terms and the roots of the matter are analyzed according to European Committee’s recommendations. Essence of process and product quality control as well as essence of quality assurance is described. Quality system’s structure including quality control, quality assurance and management is justified in the article.

  16. Strengthening the Quality File Management to Ensure the Effective Running of Quality Management System%加强档案管理确保质量管理体系有效运行

    Institute of Scientific and Technical Information of China (English)

    蔡新华; 朱红琴; 吴卫琴

    2012-01-01

    The quality file management is an important part of the quality management system. The paper discussed the practice of quality file management from the aspects of establishment and improvement of the quality file management system, the filing, acceptance check, file preparation, shelf life, custody, lending, identification, destruction and continuous improvement of the files. The implementation of these measures ensures the effective management of the quality file, provides a guarantee for the effective operation of the quality management system.%质量档案管理是质量管理体系的重要组成部分.从建立健全管理体制、明确归档范围以及质量档案的归档及验收、档号编制、保存期限、保管、借阅、鉴定销毁、持续改进等方面,总结了质量档案管理实践.上述措施的落实,为质量管理体系的有效运行提供了支撑与保障.

  17. THE CREATION OF QUALITY MANAGEMENT SYSTEM IN THE CONTEXT OF REGIONAL COMPETITIVENESS OF REGIONAL UNIVERSITY ENVIRONMENT OF THE SLOVAK REPUBLIC

    Directory of Open Access Journals (Sweden)

    DANIELA PALAŠČÁKOVÁ

    2009-12-01

    Full Text Available Universities are rare and the persisting elements of the European culture foundations. The most brilliant minds and the most noble hearts, which shared their wisdom with the people of the world, have always been attracted by universities. University today - applying new curriculum and developing new courses, which correspond with the needs of the labour market – is in the centre of dramatic changes of the quality of life in Europe. The quality of university environment is a significant determinant of the qualitatively or knowledge-based competitiveness. Presented results of the contribution represent the identification and evaluation of the mechanism of the creation of quality management system in university environment and application of the approaches of quality evaluation of university environment using Index of quality of regional university environment in the conditions of the self-governed regions of the Slovak Republic.

  18. [Quality management in cardiovascular echography].

    Science.gov (United States)

    Gullace, Giuseppe

    2002-12-01

    The quality management of an organization can be defined as the ability to identify, plan and implement programs of measure, analysis, verification and control that allow to monitor management, resources, activities, processes and output/outcome of the same organization, including the satisfaction of the customers. Whatever the model used, it is demonstrated that the management-quality system, either for professional quality or for organization, turns out to be effective even in the health organizations within and to any level of organizational-structural complexity. The present paper concerns the experience of the Italian Society of Cardiovascular Echography (SIEC) on quality certification, both as a scientific society compared to other health organizations and to cardiovascular echo laboratories, and the definition of minimum requirements for the accreditation of the same laboratories. The model most frequently used for quality management is represented by the ISO 9000: Vision 2000, that is a management model with specific reference to the organization and the customer satisfaction. The model applied to the health structure needs a rapid change in mentality that addresses the operators to define, share and achieve objectives to be brought on by means of an active collaboration, group activity and deep sense of belonging necessary to the attainment of expected objectives. When the model is applied by a scientific society, it is necessary to take into account the different structural and functional organization, the constitution and the operators differing on the point of view of origin, experiences, mentality, and roles. The ISO 9000: Vision 2000 model can be applied also to the cardiovascular echo laboratory which may be compared to a simple organization; for its corrected functioning, SIEC has defined minimal requirements for the accreditation, realization and modalities to carry out and manage quality. The quality system represents a new way of operating of an

  19. İstanbul Youth and Sport Management’s employees react the new system of total quality management

    Directory of Open Access Journals (Sweden)

    Aytekin Alpullu

    2008-01-01

    Full Text Available The research is about, how the İstanbul Youth and Sport Management’s employees react the new system of Total Qualıty Management. The fourty-one questıonare survey used on employees whose work in İstanbul Youth and Sport Management. Results show that, employees said an institution not a school. On survey, used eighty-nine male and twenty-one female of total one hundred and ten employees and four factors of Total Qualıty Management effects the employees. These four factors are: 1. Leadership, 2. Develop of employee’s work and join their work, 3. Relationship with the organizations who work together, 4. Customers come first in the organization. Differences in approaching to the total quality management among the employees in an institution has been analized according to their age group, working period in that institution, their status, title, position and educational level. To indicate the variation in approaching to the total quality management among the employees, data taken by the survey result has been recorded in SPPS 13 programme and diagonal ( crosswise table, frekans (periodicity and ki kare comparisons have been applied. Our survey ( research , questionnaire, analysis results show certain difference that approach to the total quality of management among the employees in an institution has varied according to their age, qualifications, working period in that institution, skills and their educational level.

  20. Soil physical quality changes under different management systems after 10 years in Argentinian Humid Pampa

    Science.gov (United States)

    Costa, J. L.; Aparicio, V. C.; Cerda, A.

    2014-08-01

    The Argentinian Humid Pampa extends over about 60 million ha, 90% of which are agricultural lands. The southeast of the Buenos Aires Province is part of the Humid Pampa (1 206 162 ha). The main crops are wheat, sunflower, corn and soybean. The management systems used in the area are: moldboard plow (MP), chisel plow (CP) and no-till (NT). Excessive soil cultivation under MP causes decreases in the soil organic carbon content (SOC). Adopting NT may reduce the effects of intensive agriculture, through the maintenance and accumulation of SOC. However, the soil compaction under NT causes degradation of the soil structure, reduces the soil water availability and reduces the soil hydraulic conductivity. We evaluated the evolution of the soil physical parameters in three management systems. After 10 years of experiments in four farmers' fields, we found that: soil bulk density was significantly higher under NT. The change in mean weight diameter (CMWD) of aggregates increased as the management system became more intensive. We did not find significant differences in time and management systems in hydraulic conductivity at tension (h)0 cm and h=20 cm. The reduction in total porosity under NT is mainly a product of a reduction in the percentage of mesopores in the soil. Time had no statistically significant effect on the SOC content. The management system did not affect the yields of crop. In this work, the results indicate a modification of some soil physical parameters (porosity, near-saturated hydraulic conductivity, soil structure) due to uninterrupted agricultural production.

  1. Quality Management of the Hotel Enterprises in Ukraine

    OpenAIRE

    Danko Nataliya I.

    2011-01-01

    The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM). Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.

  2. Ensuring the Quality of Data Packages in the LTER Network Provenance Aware Synthesis Tracking Architecture Data Management System and Archive

    Science.gov (United States)

    Servilla, M. S.; O'Brien, M.; Costa, D.

    2013-12-01

    Considerable ecological research performed today occurs through the analysis of data downloaded from various repositories and archives, often resulting in derived or synthetic products generated by automated workflows. These data are only meaningful for research if they are well documented by metadata, lest semantic or data type errors may occur in interpretation or processing. The Long Term Ecological Research (LTER) Network now screens all data packages entering its long-term archive to ensure that each package contains metadata that is complete, of high quality, and accurately describes the structure of its associated data entity and the data are structurally congruent to the metadata. Screening occurs prior to the upload of a data package into the Provenance Aware Synthesis Tracking Architecture (PASTA) data management system through a series of quality checks, thus preventing ambiguously or incorrectly documented data packages from entering the system. The quality checks within PASTA are designed to work specifically with the Ecological Metadata Language (EML), the metadata standard adopted by the LTER Network to describe data generated by their 26 research sites. Each quality check is codified in Java as part of the ecological community-supported Data Manager Library, which is a resource of the EML specification and used as a component of the PASTA software stack. Quality checks test for metadata quality, data integrity, or metadata-data congruence. Quality checks are further classified as either conditional or informational. Conditional checks issue a 'valid', 'warning' or 'error' response. Only an 'error' response blocks the data package from upload into PASTA. Informational checks only provide descriptive content pertaining to a particular facet of the data package. Quality checks are designed by a group of LTER information managers and reviewed by the LTER community before deploying into PASTA. A total of 32 quality checks have been deployed to date

  3. Quality management in a radiological practice

    Energy Technology Data Exchange (ETDEWEB)

    Kirsch, Michael, E-mail: kirschm@uni-greifswald.d [Department of Radiology, Universitaetsklinikum Greifswald der Ernst-Moritz-Arndt-Universitaet Greifswald AOR, Ferdinand-Sauerbruch-Strasse, 17487 Greifswald (Germany); Vogg, Ingrid, E-mail: ivmobil2@medimpuls.d [Stapelfelder Strasse 84, 22143 Hamburg (Germany); Hosten, Norbert, E-mail: hosten@uni-greifswald.d [Department of Radiology, Universitaetsklinikum Greifswald der Ernst-Moritz-Arndt-Universitaet Greifswald AOR, Ferdinand-Sauerbruch-Strasse, 17487 Greifswald (Germany); Flessa, Steffen, E-mail: Steffen.Flessa@uni-greifswald.d [General Business Studies and Health Management, Friedrich-Loeffler-Strasse 70, 17487 Greifswald (Germany)

    2010-07-15

    This paper describes the introduction of a total quality management system in a radiological practice. Certification was based on DIN EN ISO 9001:2000. The implementation of the quality management system had to overcome a number of barriers, for instance, legal obligations of a partnership association, leadership problems, and the fear to loose all hindered implementation. The knowledge of these barriers induces a faster and cheaper implementation of a quality management system in a radiological practice as a foundation of improved quality and competitiveness.

  4. Development, application, and sensitivity analysis of a water quality index for drinking water management in small systems.

    Science.gov (United States)

    Scheili, A; Rodriguez, Manuel J; Sadiq, R

    2015-11-01

    The aim of this study was to produce a drinking water assessment tool for operators of small distribution systems. A drinking water quality index (DWQI) was developed and applied to small systems based on the water quality index of the Canadian Council of Ministers of Environment. The drinking water quality index was adapted to specific needs by creating four drinking water quality scenarios. First, the temporal and spatial dimensions of drinking water quality variability were taken into account. The DWQI was designed to express global drinking water quality according to different monitoring frequencies. Daily, monthly, and seasonal assessment was also considered. With the data made available, it was possible to use the index as a spatial monitoring tool and express water quality in different points in the distribution system. Moreover, adjustments were made to prioritize the type of contaminant to monitor. For instance, monitoring contaminants with acute health effects led to a scenario based on daily measures, including easily accessible and affordable water quality parameters. On the other hand, contaminants with chronic effects, especially disinfection by-products, were considered in a seasonal monitoring scenario where disinfection by-product reference values were redefined according to their seasonal variability. A sensitivity analysis was also carried out to validate the index. Globally, the DWQI developed is adapted to the needs of small systems. In fact, expressing drinking water quality using the DWQI contributes to the identification of problematic periods and segments in the distribution system. Further work may include this index in the development of a customized decision-making tool for small-system operators and managers.

  5. Management Systems in Education.

    Science.gov (United States)

    Wagner, Ivan D.

    Management systems have been adapted for educational administration in response to the need for quality of educational opportunity, collective bargaining, school district consolidation, decreasing enrollments, accountability laws, limited financial resources, and participatory decision-making. Management systems adapted, not adopted, from business…

  6. Management system quality of service radio physics and RR. ISO 9001; Sistema de gestion de la calidad de un servicio de radiofisica y P. R. segun ISO 9001

    Energy Technology Data Exchange (ETDEWEB)

    Gil Agudo, A.; Torres Donaire, J.; Jimenez, J. C.; Carrascosa Fernandez, C.; Arjona Gutierrez, J.

    2011-07-01

    One of the tool increasingly deployed for the optimization of the procedures is the process management system according to a Quality Management. Likewise, for specific areas, such as central services within large institutions such as the General Hospitals of the systems of quality management is the most widely used ISO 9001. We describe in this paper our experience in implementing the system ISO 9001 in our Department of Radio physics and Radiation Protection (SRFPR).

  7. Quality Management and Business Excellence

    OpenAIRE

    Vasile Dinu

    2017-01-01

    An excellent organization involves much more than the implementation and the certification of one or more models of management systems. It means developing techniques and tools of busin excellence which lead the organization to outstanding performance on quality, costs and deadlines in order to meet the expectations of all their stakeholders. Such an approach is needed especially in the context of an economy marked by globalization, extremely complex and dynamic that causes spectacular change...

  8. Air quality management planning (AQMP

    Directory of Open Access Journals (Sweden)

    Sivertsen Bjarne

    2012-01-01

    Full Text Available In most urban areas of the world, particulate matter (PM levels pose severe problems, addressed in several policy areas (air quality, climate change, and human health. PM presents multiple challenges due to the multitude of its sources, spanning many sectors of economic activity as well as nature, and due to the complexity of atmospheric processes involved in its transport and secondary formation. For the authorities, the goal is to assure minimal impacts of atmospheric PM levels, in practice represented by compliance with existing regulations and standards. This may be achieved through an air quality management plan (AQMP. In Northern America and in parts of Europe, comprehensive research programs have guided development of AQMP over the last forty years. This cumulated experience can be utilized by others who face the same problems, but have yet to develop their own substantial research base. The main purpose of the AQMP development process is to establish an effective and sound basis for planning and management of air quality in a selected area. This type of planning will ensure that significant sources of impacts are identified and controlled in a most cost-effective manner. The choice of tools, methods and input information is often dictated by their availability, and should be evaluated against current best practices. Important elements of the AQMP are the identification of sources and development of a complete emission inventory, the development and operation of an air quality monitoring programme, and the development and application of atmospheric dispersion models. Major task is to collect the necessary input data. The development of the AQMP will take into account: - Air Quality Management System (AQMS requirements; - Operational and functional structure requirements; - Source identification through emission inventories; - Source reduction alternatives, which may be implemented; - Mechanisms for facilitating interdepartmental

  9. Impact analysis of the implemented quality management system on business performances in pharmaceutical-chemical industry in Serbia

    Directory of Open Access Journals (Sweden)

    Marinković Valentina D.

    2013-01-01

    Full Text Available International quality management standard (QMS ISO 9001 became widely accepted as a framework for product and/or services quality improvement. There are recent research conducted in order to define relationships and effects between the applied QMS and financial and/or non-financial business parameters. The effects of the applied pharmaceutical quality system (PQS on the business performances in Serbian pharmaceutical-chemical industry are analyzed in this paper using multivariate linear regression analysis. The empirical data were collected using a survey that was performed among experts from Serbian pharmaceutical-chemical industrial sector during 2010. An extensive questionnaire was used in the survey, grouping the questions in eight groups: Implementation of pharmaceutical quality system (AQ, Quality/strategy planning (QP, Human resource management (HR, Supply management (SM, Customer focus (CF, Process management (PM, Continuous improvement (CI, and Business results (BR. The primary goal of the research was to analyze the effects of the elements of first seven groups (AQ, QP, HR, SM, CF, PM, and CI that present various aspects of the implementation of PQS, on the elements of business results (BR. Based on empirical data, regression relations were formed to present the effects of all considered elements of PQS implementation on the business performance parameters (BR. The positive effects of PQS implementation on the business performances such as the assessment of performance indicators, continual products and/or services quality improvement, and efficient problem solving, are confirmed in the presented research for the Serbian pharmaceutical-chemical industrial sector. The results of the presented research will create a room for the improvement of the existing models in application, and for attracting interested parties that aim to commence this business standardization process. Hence, implementation of PQS is not only the regulatory

  10. Water-quality and hydrogeologic data used to evaluate the effects of farming systems on ground-water quality at the Management Systems Evaluation Area near Princeton,Minnesota, 1991-95

    Science.gov (United States)

    Landon, M.K.; Delin, G.N.; Nelson, K.J.; Regan, C.P.; Lamb, J.A.; Larson, S.J.; Capel, P.D.; Anderson, J.L.; Dowdy, R.H.

    1997-01-01

    The Minnesota Management Systems Evaluation Area (MSEA) project was part of a multi-scale, inter-agency initiative to evaluate the effects of agricultural management systems on water quality in the midwest corn belt. The research area was located in the Anoka Sand Plain about 5 kilometers southwest of Princeton, Minnesota. The ground-water-quality monitoring network within and immediately surrounding the research area consisted of 73 observation wells and 25 multiport wells. The primary objectives of the ground-water monitoring program at the Minnesota MSEA were to: (1) determine the effects of three farming systems on ground-water quality, and (2) understand the processes and factors affecting the loading, transport, and fate of agricultural chemicals in ground water at the site. This report presents well construction, geologic, water-level, chemical application, water-quality, and quality-assurance data used to evaluate the effects of farming systems on ground-water quality during 1991-95.

  11. Longitudinal analysis on the development of hospital quality management systems in the Netherlands.

    NARCIS (Netherlands)

    Dückers, M.; Makai, P.; Vos, L.; Groenewegen, P.; Wagner, C.

    2009-01-01

    OBJECTIVE: Many changes have been initiated in the Dutch hospital sector to optimize health-care delivery: national agenda-setting, increased competition and transparency, a new system of hospital reimbursement based on diagnosis-treatment combinations, intensified monitoring of quality and a multi-

  12. Construction quality management principles and good practice

    CERN Document Server

    Watson, Paul

    2011-01-01

    Quality management is essential for facilitating the competitiveness of modern day commercial organizations. Excellence in quality management is a requisite for construction organizations who seek to remain competitive and successful. The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches. This textbook is written in line with the ISO 9001:2008 standard and provides a comprehensive evaluation of quality management systems and tools. Their effectiveness in achieving project objectives is explored, as well as applications in corporate performance enhancement. Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice. The reader is supported throughout by concise and clear explanations and with self-assessment questions. Practical case study examples show how various evaluative-based quality management systems and t...

  13. Guidelines to implement quality management systems in microbiology laboratories for tissue banking.

    Science.gov (United States)

    Vicentino, W; Rodríguez, G; Saldías, M; Alvarez, I

    2009-10-01

    Human tissues for implants are a biomedical product that is being used more frequently by many medical disciplines. There are infections in the patients related to the implanted tissues. The early detection of infections transmitted by blood and the microbiological study of tissues before their clinical use are strategies in tissue banks to prevent these situations. This work sought to contribute to establish the bases for the operation of a laboratory applied to the microbiological quality control of tissues. Based on classical microbiological principles, we defined the operation of microbiological control and tissues sterilization since 2003. We determine lists of acceptable microorganisms for every tissue, criteria for the interpretation of results, and a diagnostic algorithm of microbiological quality. We observed that the circumstances of donor death can be a determinant of the quality. The environment and the operator should be investigated as probable sources of contamination in outbreaks. The criteria of work based on a solid methodology must help to avoid the transmission of infections between donor and recipient. This is a critical point in the quality management of a tissue bank.

  14. AirNow Information Management System - Global Earth Observation System of Systems Data Processor for Real-Time Air Quality Data Products

    Science.gov (United States)

    Haderman, M.; Dye, T. S.; White, J. E.; Dickerson, P.; Pasch, A. N.; Miller, D. S.; Chan, A. C.

    2012-12-01

    Built upon the success of the U.S. Environmental Protection Agency's (EPA) AirNow program (www.AirNow.gov), the AirNow-International (AirNow-I) system contains an enhanced suite of software programs that process and quality control real-time air quality and environmental data and distribute customized maps, files, and data feeds. The goals of the AirNow-I program are similar to those of the successful U.S. program and include fostering the exchange of environmental data; making advances in air quality knowledge and applications; and building a community of people, organizations, and decision makers in environmental management. In 2010, Shanghai became the first city in China to run this state-of-the-art air quality data management and notification system. AirNow-I consists of a suite of modules (software programs and schedulers) centered on a database. One such module is the Information Management System (IMS), which can automatically produce maps and other data products through the use of GIS software to provide the most current air quality information to the public. Developed with Global Earth Observation System of Systems (GEOSS) interoperability in mind, IMS is based on non-proprietary standards, with preference to formal international standards. The system depends on data and information providers accepting and implementing a set of interoperability arrangements, including technical specifications for collecting, processing, storing, and disseminating shared data, metadata, and products. In particular, the specifications include standards for service-oriented architecture and web-based interfaces, such as a web mapping service (WMS), web coverage service (WCS), web feature service (WFS), sensor web services, and Really Simple Syndication (RSS) feeds. IMS is flexible, open, redundant, and modular. It also allows the merging of data grids to create complex grids that show comprehensive air quality conditions. For example, the AirNow Satellite Data Processor

  15. The tissue bank at the Instituto Nacional de Investigaciones Nucleares: ISO 9001:2000 certification of its quality management system.

    Science.gov (United States)

    Martínez-Pardo, María Esther; Mariano-Magaña, David

    2007-01-01

    Tissue banking is a complex operation concerned with the organisation and coordination of all the steps, that is, from donor selection up to storage and distribution of the final products for therapeutic, diagnostic, instruction and research purposes. An appropriate quality framework should be established in order to cover all the specific methodology as well as the general aspects of quality management, such as research and development, design, instruction and training, specific documentation, traceability, corrective action, client satisfaction, and the like. Such a framework can be obtained by developing a quality management system (QMS) in accordance with a suitable international standard: ISO 9001:2000. This paper presents the implementation process of the tissue bank QMS at the Instituto Nacional de Investigaciones Nucleares in Mexico. The objective of the paper is to share the experience gained by the tissue bank personnel [radiosterilised tissue bank (BTR)] at the Instituto Nacional de Investigaciones Nucleares (ININ, National Institute of Nuclear Research), during implementation of the ISO 9001:2000 certification process. At present, the quality management system (QMS) of ININ also complies with the Mexican standard NMX-CC-9001:2000. The scope of this QMS is Research, Development and Processing of Biological Tissues Sterilised by Gamma Radiation, among others.

  16. [Accreditation criteria and quality standards for Poisons centres: development of a quality management system within the Milan Poisons centre].

    Science.gov (United States)

    Della Puppa, Tiziana; Manfrè, Sergio; Grezzi, Marinella

    2006-01-01

    Poisons centres throughout Italy and Europe vary considerably in terms of their institutions and organisation. The European Association of Poisons Centres and Clinical Toxicologists (EAPCCT) has laid down the activities that a poisons centre must carry out, specifying minimum and maximum standards required. These directions allow an evaluation of the service provided. In 2002 Milan Poisons Centre began a project aiming to introduce concepts and methodology proper of the quality systems within poisons centres' institutional activity. Concluded, the project resulted in the centre's certification and the documentation of its procedures: this may now contribute to help define the status and activity of poisons centres in Italy.

  17. Integrated management systems

    CERN Document Server

    Bugdol, Marek

    2015-01-01

    Examining the challenges of integrated management, this book explores the importance and potential benefits of using an integrated approach as a cross-functional concept of management. It covers not only standardized management systems (e.g. International Organization for Standardization), but also models of self-assessment, as well as different types of integration. Furthermore, it demonstrates how processes and systems can be integrated, and how management efficiency can be increased. The major part of this book focuses on management concepts which use integration as a key tool of management processes (e.g. the systematic approach, supply chain management, virtual and network organizations, processes management and total quality management). Case studies, illustrations, and tables are also provided to exemplify and illuminate the content, as well as examples of successful and failed integrations. Providing a particularly useful resource to managers and specialists involved in the improvement of organization...

  18. Improving the Performance of Enterprises from Danube Riveran Countries, through the Implementation of a Quality Management System

    Directory of Open Access Journals (Sweden)

    Irina Todos

    2012-08-01

    Full Text Available A major commitment and objective in the conditions of a market economy is to improve thequality of production, with a special emphasis on increasing the efficiency of economic activity to meetthe production and consumption requirements. A permanent competition on both domestic and international markets has challenged companies to continuously ensure the high quality of their products, in order to meet social needs. The advantages from improving the commodities quality are reflected in an increased labour productivity, reduced production costs, increased profitability. Currently, many companies are particularly interested in the quality assurance models as proposed by international standards of ISO 9000, ISO 14000, ISO 22000, OSHAH 18000, etc. Some of these companies have already a certified quality management system based on these standards. They consider that the qualitysystem certification has a positive impact on business performance, acknowledging at the same time, the far-reaching importance of continuous improvement and implementation of this system, the principles of total quality management to ensure a successful performance in the competition.

  19. EELQMS - the European quality management system for engine lubricants - the ATC Code of Practice; EELQMS - Das Europaeische Qualitaets-Management System fuer Motorenoele - der ATC Code of Practice

    Energy Technology Data Exchange (ETDEWEB)

    Raddatz, J.H.; Eberan-Eberhorst, C.G.A. von

    1998-01-01

    In 1995 the ATC developed a Code of Practice which, in conjunction with the ATIEL Code of Practice, represents the basis for the European Engine Lubricant Quality Management System (EELQMS). Compliance with the requirements of this system is a prerequisite for performance claims made by engine oil marketers regarding the European ACEA Engine Oil Sequences. TAD, the German section of the Technical Committee of Petroleum Additive Manufacturers in Europe (ATC), has prepared this presentation in order to promote the dialogue between the industries concerned and to provide information on EELQMS and the ATC Code of Practice to a broader audience. Key elements of the paper are: - What is EELQMS? - How does EELQMS work? - What is the role of the ATC Code of Practice in EELQMS? - What are the most important rules of the ATC Code of Practice? - What benefits do EELQMS and the ATC Code of Practice offer to the end-user? - What is the current status of EELQMS? We hope that this presentation will help to promote a better understanding and acceptance of EELQMS on a broad basis. (orig.) [Deutsch] Im Jahre 1995 hat der ATC eine Code of Practice entwickelt, der in Verbindung mit dem ATIEL Code of Practice die Grundlage des Europaeischen Qualitaets-Management-Systems fuer Motoroele (European Engine Lubricant Quality Management System=EELQMS) ist. Die Einhaltung der in diesem System spezifizierten Regeln ist Voraussetzung fuer die Erfuellung der ACEA-Richtlinien und der entsprechenden Performance-Aussagen nach den jeweiligen europaeischen ACEA-Motorenoelsequenzen. Zur Vertiefung des Dialogs zwischen den beteiligten Industrien und zur Verbreitung der Kenntnisse ueber EELQMS und den ATC Code of Practice hat die TAD, die deutsche nationale Organisation innerhalb des europaeischen Dachverbandes der Additivindustrie (ATC), folgende Praesentation ausgearbeitet. Wesentliche Elemente der Praesentation sind: - Was ist EELQMS? - Wie funktioniert EELQMS? - Welche Rolle spielt der ATC Code of

  20. Information systems for administration, clinical documentation and quality assurance in an Austrian disease management programme.

    Science.gov (United States)

    Beck, Peter; Truskaller, Thomas; Rakovac, Ivo; Bruner, Fritz; Zanettin, Dominik; Pieber, Thomas R

    2009-01-01

    5.9% of the Austrian population is affected by diabetes mellitus. Disease Management is a structured treatment approach that is suitable for application to the diabetes mellitus area and often is supported by information technology. This article describes the information systems developed and implemented in the Austrian disease management programme for type 2 diabetes. Several workflows for administration as well as for clinical documentation have been implemented utilizing the Austrian e-Health infrastructure. De-identified clinical data is available for creating feedback reports for providers and programme evaluation.

  1. A MULTI-AGENT SYSTEM FOR MANAGING THE QUALITY OF SERVICE IN TELECOMMUNICATIONS NETWORKS

    Institute of Scientific and Technical Information of China (English)

    Pasquale DE MEO; Antonio IERA; Giorgio TERRACINA; Domenico URSINO

    2005-01-01

    In this paper we propose X-MAQoS, a novel XML-based multi-agent system for the QoS management in telecommunications networks. This system is characterized by the following features:(i) it handles a user profile and exploits it jointly with suitable network resource management techniques to maximize user satisfaction; (ii) it is capable of operating in a large variety of telecommunications networks; (iii) it is semi-automatic; (iv) it exploits XML for guaranteeing a light,versatile and standard mechanism for information representation, storing and exchange. In this paper the basic features of the system are discussed in details. Furthermore, the main results of a performance evaluation study in UMTS environment, aiming at comparing X-MAQoS with alternative agent-based approaches for handling user access to telecommunications networks, are reported.

  2. Urban Quality Development & Management

    DEFF Research Database (Denmark)

    Lehmann, Martin; Fryd, Ole

    2008-01-01

    : Urban quality development and management is dependent on human resource development, institutionalised networks and confident exchange of knowledge, and must identify and incorporate multiple environmental, social, economic and cultural aspects. The authors find that at the core of innovative societies......, an interlinkage exists between practice (business, civil society, governance) and theory (research, education). The case illustrates how a new curriculum takes time to develop and implement and how it relies on confidence and trust between partners, in this case cities and universities, before being able to plant...... the seed for a sustainable response to the needs of city administrations. University consortia may be particularly useful as providers of a broad framework and an enabling setting in which diffusion of innovation can occur. Practical implications: The article presents a successful approach to developing...

  3. Population management, systems-based practice, and planned chronic illness care: integrating disease management competencies into primary care to improve composite diabetes quality measures.

    Science.gov (United States)

    Kimura, Joe; DaSilva, Karen; Marshall, Richard

    2008-02-01

    The increasing prevalence of chronic illnesses in the United States requires a fundamental redesign of the primary care delivery system's structure and processes in order to meet the changing needs and expectations of patients. Population management, systems-based practice, and planned chronic illness care are 3 potential processes that can be integrated into primary care and are compatible with the Chronic Care Model. In 2003, Harvard Vanguard Medical Associates, a multispecialty ambulatory physician group practice based in Boston, Massachusetts, began implementing all 3 processes across its primary care practices. From 2004 to 2006, the overall diabetes composite quality measures improved from 51% to 58% for screening (HgA1c x 2, low-density lipoprotein, blood pressure in 12 months) and from 13% to 17% for intermediate outcomes (HgA1c system integrated these disease management functions into the front lines of primary care and the positive impact of those changes on overall diabetes quality of care.

  4. Quality Information Management and Application of AWS

    Institute of Scientific and Technical Information of China (English)

    Yan WANG; Feng GAO; Chao SUN; Yu YU; Yiming LIU

    2016-01-01

    This paper has designed a unified storage model of Automatic Weather Station Quality Information Inquiries and Feedback( AWSQIF),and has developed an AWSQIF automatic management system,which implements the storage of AWSQIF automatically in national quality information two-way feedback process. Based on the unified storage,AWSQIF data have important application in real-time data management,data quality assessment and quality control effect analysis. The results show that the data quality has been improved significantly,and the data assessment has achieved online operating. In addition,AWSQIF can assist the improvement of the quality control effect.

  5. Benefits of a quality management system from a manufacturer`s viewpoint; Aus der Sicht des Herstellers: Nutzen eines QM-Systems

    Energy Technology Data Exchange (ETDEWEB)

    Dreizler, R.

    1996-04-01

    The author reports on the benefits of a quality management system from the viewpoint of a manufacturer who has manufactured and distributed atmospheric burners and gas burners with a blower for 30 years and who is active in the gas industry. This medium-sized company with 50 staff and 25 agents in Germany with 250 employed decided 2 1/2 years ago to introduce a quality management system according to ISO 9000. The DIN/European Standard ISO 9000 is a collection of different quality management systems. The only appropriate quality management system for this gas appliance manufacturer was DIN ISO 9001, as it covers also the sector of design and development. (orig.) [Deutsch] Ich moechte ueber den Nutzen eines Qualitaetsmanagement-Systems aus Sicht eines Herstellers berichten, der sich seit 30 Jahren mit der Herstellung und dem Vertrieb von atmosphaerischen Brennern und Gasgeblaesebrennern beschaeftigt und in der Gaswirtschaft taetig ist. Vor ueber 2 1/2 Jahren haben wir uns als mittelstaendischer Betrieb mit 50 Mitarbeitern und einer Aussendienstorganisation von 25 inlaendischen Vertretern mit ca. 250 Beschaeftigten entschlossen, ein Qualitaetsmanagement-System nach ISO 9000 bei uns einzufuehren. Bei der DIN EN ISO 9000 handelt es sich um einen Sammelbegriff von verschiedenen Qualitaetsmanagement-Systemen. Fuer uns als Hersteller von Gasgeraeten kam nur die DIN EN ISO 9001 in Frage, da hier auch das Element fuer Entwicklung und Design enthalten ist. (orig.)

  6. Total quality management in blood transfusion.

    Science.gov (United States)

    Smit-Sibinga, C T

    2000-01-01

    Quality management is an ongoing development resulting in consistency products and services and ever increasing customer satisfaction. The ultimum is Total Quality Management. Quality systems and quality management in transfusion medicine have gained considerable attention since the outbreak of the AIDS epidemic. Where product orientation has long been applied through quality control, Good Manufacturing Practice (GMP) principles were introduced, shifting the developments in the direction of process orientation. Globally, and particularly in the more industrialised world people and system orientation has come along with the introduction of the ISO9001 concept. Harmonisation and a degree of uniformity are needed to implement a universally applicable Quality System and related Quality Management. Where the American Association of Blood Banks (AABB) is the professional organisation with the most extensive experience in quality systems in blood transfusion, the European Union and the Council of Europe now are in the process to design a quality system and management applicable to a larger variety of countries, based on a hybrid of current GMP and ISO9001 principles. The International Federation of Red Cross and Red Crescent Societies has developed a more universally to implement Quality Manual, with a pilot project in Honduras. It is recommendable to harmonise the various designs and bring the approaches under one common denominator.

  7. Total Quality Management (TQM) Bibliography

    Science.gov (United States)

    1990-04-01

    GTE FIE COPY DTIC c" ECTE 8JUL 25 1990u TOTAL QUALITY MANAGEMENT (TQM) BIBLIOGRAPHY APRIL-1990 Jointly supported by __’__________-_________ Jointly...Arsenal, AL 35898-5241 1I. TITLE (Include Security Classification) TOTAL QUALITY MANAGEMENT (TQM) BIBL IRAPHY APRIL-1990 12. PERSONAL AUTHOR(S) Knott...implementation of the concept of total quality management (TQM). The selected coverage includes books, periodical articles, conference papers and reports. Coded

  8. Clinical audit system as a quality improvement tool in the management of breast cancer.

    Science.gov (United States)

    Vijayakumar, Chellappa; Maroju, Nanda Kishore; Srinivasan, Krishnamachari; Reddy, K Satyanarayana

    2016-11-01

    Quality improvement is recognized as a major factor that can transform healthcare management. This study is a clinical audit that aims at analysing treatment time as a quality indicator and explores the role of setting a target treatment time on reducing treatment delays. All newly diagnosed patients with breast cancer between September 2011 and August 2013 were included in the study. Clinical care pathway for breast cancer patients was standardized and the timeliness of care at each step of the pathway was calculated. Data collection was spread over three phases, baseline, audit cycle I, and audit cycle II. Each cycle was preceded by a quality improvement intervention, and followed by analysis. A total of 334 patients with breast cancer were included in the audit. The overall time from first visit to initiation of treatment was 66.3 days during the baseline period. This improved to 40.4 and 28.5 days at the end of Audit cycle I and II, respectively. The idealized target time of 28 days for initiating treatment was achieved in 5, 23.5, and 65.2% of patients in the baseline period, Audit cycle I, and Audit Cycle II, respectively. There was improvement noted across all steps of the clinical care pathway. This study confirms that audit is a powerful tool in quality improvement programs and helps achieve timely care. Gains achieved through an audit process may not be sustainable unless underlying patient factors and resource deficits are addressed. Copyright © 2016 IJS Publishing Group Ltd. Published by Elsevier Ltd. All rights reserved.

  9. Piloting laboratory quality system management in six health facilities in Nigeria.

    Directory of Open Access Journals (Sweden)

    Henry Mbah

    Full Text Available Achieving accreditation in laboratories is a challenge in Nigeria like in most African countries. Nigeria adopted the World Health Organization Regional Office for Africa Stepwise Laboratory (Quality Improvement Process Towards Accreditation (WHO/AFRO- SLIPTA in 2010. We report on FHI360 effort and progress in piloting WHO-AFRO recognition and accreditation preparedness in six health facility laboratories in five different states of Nigeria.Laboratory assessments were conducted at baseline, follow up and exit using the WHO/AFRO- SLIPTA checklist. From the total percentage score obtained, the quality status of laboratories were classified using a zero to five star rating, based on the WHO/AFRO quality improvement stepwise approach. Major interventions include advocacy, capacity building, mentorship and quality improvement projects.At baseline audit, two of the laboratories attained 1- star while the remaining four were at 0- star. At follow up audit one lab was at 1- star, two at 3-star and three at 4-star. At exit audit, four labs were at 4- star, one at 3-star and one at 2-star rating. One laboratory dropped a 'star' at exit audit, while others consistently improved. The two weakest elements at baseline; internal audit (4% and occurrence/incidence management (15% improved significantly, with an exit score of 76% and 81% respectively. The elements facility and safety was the major strength across board throughout the audit exercise.This effort resulted in measurable and positive impact on the laboratories. We recommend further improvement towards a formal international accreditation status and scale up of WHO/AFRO- SLIPTA implementation in Nigeria.

  10. Detector Construction Management and Quality Control Establishing and Using a CRISTAL System

    CERN Document Server

    Le Goff, J M; Bazan, A; Bityukov, S I; Chevenier, G; Estrella, F; Kovács, Z; Le Flour, T; Lieunard, S; McClatchey, R; Murray, S; Organtini, G; Vialle, J P

    1998-01-01

    The CRISTAL (Cooperating Repositories and an Information System for Tracking Assembly Lifecycles) project is delivering a software system to facilitate the management of the engineering data collected at each stage of production of CMS. CRISTAL captures all the physical characteristics of CMS components as each sub-detector is tested and assembled. These data are retained for later use in areas such as detector slow control, calibration and maintenance. CRISTAL must, therefore, support different views onto its data dependent on the role of the user. These data viewpoints are investigated in this paper. In the recent past two CMS Notes have been written about CRISTAL. The first note, CMS 1996/003, detailed the requirements for CRISTAL, its relationship to other CMS software, its objectives and reviewed the technology on which it would be based. CMS 1997/104 explained some important design concepts on which CRISTAL is and showed how CRISTAL integrated the domains of product data man- agement and workflow manage...

  11. Safe and High Quality Food Production using Low Quality Waters and Improved Irrigation Systems and Management (SAFIR)

    Science.gov (United States)

    Cary, L.; Kloppmann, W.; Battilani, A.; Bertaki, M.; Blagojevic, S.; Chartzoulakis, K.; Dalsgaard, A.; Forslund, A.; Jovanovic, Z.; Kasapakis, I.

    2009-04-01

    The safe use of treated domestic wastewater for irrigation needs to address the risks for humans (workers, exposed via contact with irrigation water, soil, crops and food, consumers, exposed via ingestion of fresh and processed food), for animals (via ingestion of crops an soil), for the crops and agricultural productivity (via salinity and trace element uptake), for soil (via accumulation or release of pollutants) as well as for surface, groundwaters and the associated ecosystems (via runoff and infiltration, Kass et al., 2005, Bouwer, 2000). A work package in the EU FP5 project SAFIR is dedicated to study the impact of wastewater irrigation on the soil-water-plant-product system. Its monitoring program comprises pathogens and inorganic pollutants, including both geogenic and potentially anthropogenic trace elements in the aim to better understand soil-irrigation water interactions. The SAFIR field study sites are found in China, Italy, Crete, and Serbia. A performance evaluation of SAFIR-specific treatment technology through the monitoring of waste water and irrigation water quality was made through waste water chemical and microbiological qualities, which were investigated upstream and downstream of the SAFIR specific treatment three times per season. Irrigation water transits through the uppermost soil decimetres to the crop roots. The latter will become, in the course of the irrigation season, the major sink of percolating water, together with evaporation. The water saving irrigation techniques used in SAFIR are surface and subsurface drip irrigation. The investigation of the solid soil phase concentrates on the root zone as main transit and storage compartment for pollutants and, eventually, pathogens. The initial soil quality was assessed through a sampling campaign before the onset of the first year irrigation; the soil quality has been monitored throughout three years under cultivation of tomatoes or potatoes. The plot layout for each of the study sites

  12. Study on the Implementation of Quality Management System in Small Medium-sized Enterprises from the Central Region of Romania

    Directory of Open Access Journals (Sweden)

    Liviu Pop

    2015-06-01

    Full Text Available With over 12% share of the national total, small and medium enterprises from the Central Region of Romania, play the role of one of the pistons of the economic engine and social development of this country, finding them in all fields. Even if the global crisis has affected the region, however lately there is an improvement in the situation, thanks to the support either from foreign investment or from the Romanian state. Therefore, these organizations are striving through proactive involvement and long-term vision, to detect effective ways of implementing existing systems based on processes, balanced investment in human skills, technical and technological competence. This paper investigates the operation of the quality management system and the research methodology consists in the investigation based on online interviews of a total of 191 organizations from Central Region of Romania, with certified quality management system according to ISO 9001. The research was conducted during six months, the companies accessing the online questionnaire, specially created by the author, data being retrieved and analyzed by one of the most powerful and popular software, SPSS 17.0. The paper highlights some important factors that influence the operation of quality systems implemented in the SMEs of this region in order to increase their competitiveness.

  13. Level of data quality from Health Management Information Systems in a resources limited setting and its associated factors, eastern Ethiopia

    Directory of Open Access Journals (Sweden)

    Kidist Teklegiorgis

    2016-04-01

    Full Text Available Background: A Health Information System (HIS is a system that integrates data collection, processing, reporting, and use of the information necessary for improving health service effectiveness and efficiency through better management at all levels of health services. Despite the credible use of HIS for evidence-based decision-making, countries with the highest burden of ill health and the most in need of accurate and timely data have the weakest HIS in the vast majority of world’s poorest countries. Although a Health Management Information System (HMIS forms a backbone for strong health systems, most developing countries still face a challenge in strengthening routine HIS. The main focus of this study was to assess the current HIS performance and identify factors affecting data quality in a resource-limited setting, such as Ethiopian health facilities.Methods: A cross-sectional study was conducted by using structured questionnaires in Dire Dawa Administration health facilities. All unit and/or department heads from all government health facilities were selected. The data was analysed using STATA version 11. Frequency and percentages were computed to present the descriptive findings. Association between variables was computed using binary logistic regression.Results: Over all data quality was found to be 75.3% in unit and/or departments. Trained staff to fill format, decision based on supervisor directives and department heads seek feedback were significantly associated with data quality and their magnitudes were (AOR = 2.253, 95% CI [1.082, 4.692], (AOR = 2.131, 95% CI [1.073, 4.233] and (AOR = 2.481, 95% CI [1.262, 4.876], respectively.Conclusion: Overall data quality was found to be below the national expectation level. Low data quality was found at health posts compared to health centres and hospitals. There was also a shortage of assigned HIS personnel, separate HIS offices, and assigned budgets for HIS across all units and/or departments.

  14. Management: Total Army Quality Management

    Science.gov (United States)

    2002-03-15

    meet current and future customer needs . 3–2. Strategic planning a. Strategic planning is the process by which managers at higher levels envision their...framework for all Army organizations to measure how well they are meeting their stated goals and customer needs . It provides a systematic review that...business. (2) Customer-Driven – The organization’s focus is on its customers – ensuring its operations meet customer needs in the most efficient manner

  15. İstanbul Youth and Sport Management’s employees react the new system of total quality management

    Directory of Open Access Journals (Sweden)

    Aytekin Alpullu

    2008-01-01

    Full Text Available The research is about, how the İstanbul Youth and Sport Management’s employees react the new system of Total Qualıty Management. The fourty-one questıonare survey used on employees whose work in İstanbul Youth and Sport Management. Results show that, employees said an institution not a school. On survey, used eighty-nine male and twenty-one female of total one hundred and ten employees and four factors of Total Qualıty Management effects the employees. These four factors are: 1. Leadership, 2. Develop of employee’s work and join their work, 3. Relationship with the organizations who work together, 4. Customers come first in the organization. Differences in approaching to the  total  quality  management among  the  employees in an institution has been analized  according  to their  age group, working period  in that  institution,  their status,  title,  position  and  educational level. To indicate  the variation in approaching to the total quality management among the employees, data  taken by  the survey  result has been recorded in SPPS 13 programme and diagonal ( crosswise table, frekans (periodicity  and ki kare  comparisons have been  applied. Our survey ( research , questionnaire, analysis results show certain difference that  approach to the  total  quality of management among the  employees in an  institution has  varied  according  to their age, qualifications, working period in that  institution, skills  and their  educational  level.

  16. Application of Quality Management Tools for Evaluating the Failure Frequency of Cutter-Loader and Plough Mining Systems

    Science.gov (United States)

    Biały, Witold

    2017-06-01

    Failure frequency in the mining process, with a focus on the mining machine, has been presented and illustrated by the example of two coal-mines. Two mining systems have been subjected to analysis: a cutter-loader and a plough system. In order to reduce costs generated by failures, maintenance teams should regularly make sure that the machines are used and operated in a rational and effective way. Such activities will allow downtimes to be reduced, and, in consequence, will increase the effectiveness of a mining plant. The evaluation of mining machines' failure frequency contained in this study has been based on one of the traditional quality management tools - the Pareto chart.

  17. Development and Operationalization of a Model of Innovation Management System as Part of an Integrated Quality-Environment-Safety System

    Directory of Open Access Journals (Sweden)

    Dorin Maier

    2017-02-01

    Full Text Available The results of the research, presented in this article, have the purpose to contribute in the area of innovation management and its relation to other management systems. The research objective is to give to organizations a model of innovation management system as part of an integrated management system. Defining the model of innovation management system is based on the four perspectives of the balanced scorecard tool, namely: financial perspective, learning and development, internal processes and customers. In the process of defining the model several steps were taken, such as: literature review, data collection from the enterprise level through a questionnaire, analysis and correlation of data and finally the proposed model has been operationalized. In order to have a working model that can be easily adopted by any interested company, the research was deepen to the organizational processes, identifying nine processes specific for innovation that exist in an organization. Each of the nine processes have been operationalized using a SIPOC model (Suppliers − Inputs − Process − Outputs − Customers. The system for managing innovation may therefore have a positive influence on the ability and awareness of enterprises in innovation actions, and by defining this model the research conducted in this article helps to improve the efficiency of innovation, with direct implications in business performance.

  18. [Implementation of the quality management system ISO/CD2 9001-2000 in a radiology institute].

    Science.gov (United States)

    Fleisch, M; Hergan, K; Oser, W

    2000-02-01

    Quality assurance in health care, a relatively new discipline, has developed rapidly over the last years and is now required by law. The Quality Management System (QMS) ISO 9001 aims at the definition of requirements necessary in order to achieve perfect products and continuous quality improvement. Implementation of this QMS necessitates the analysis and written documentation of all working processes and modes of operation. Furthermore, potential improvement possibilities are defined to guarantee highly qualified, generally applicable and standardised procedures. Time-consuming data assessment is an instrument to enable disclosure and analysis of existing errors as well as to show possibilities of optimization, thus forming the basis for continuous improvement. The new ISO NORM 9001-2000 is process-orientated with an organisational structure strongly recommendable for service institutions and therefore also for a department of radiology.

  19. QUALITY MANAGEMENT OPERATION MECHANISMS FOR THE PROTECTION OF INFORMATION IN THE INFO-COMMUNICATION SYSTEMS

    Directory of Open Access Journals (Sweden)

    S. V. Belokurov

    2015-01-01

    Full Text Available The article presents the list of facilities and necessary procedures to protect against threats of violation of information availability in terms of exposure to malware in ICT systems and principles conceptual design of mechanisms, antivirus protection, implemented in the form of a component of a software complex for protection of information. This development allows us to formulate the principles of conceptual design of mechanisms, antivirus protection, implemented in the form of a component of a complex of software tools of information security. Special this valuable development for the implementation of procedures for the management of complex organizationaltechnical systems. Streamlining usually has one or any combination of the following objectives (attitudes: rationality, efficiency, improvement of the system. The aim of good governance (e.g. anti-malware is the preservation of the existing structure and system parameters under certain constraints (e.g., constraints on computing resources. If you cannot provide the management on a rational basis, it becomes necessary to change the parameters (parametric synthesis or search for and select the set of admissible structures effective on the criteria of structure (structural synthesis. Note that in this case we are talking about effectiveness for a given period of time, as social and scientific progress inevitably lead to a change of criteria effectiveness evaluation.

  20. Development of an on-line coal quality management system in a lignite open pit mine in Serbia

    Energy Technology Data Exchange (ETDEWEB)

    Zimmer, B. [Montan Bildungs-und Entwicklungsgesellschaft mbH, Theiben, (Germany)

    2010-07-01

    This paper presented a study regarding the development of a coal quality management system (CQMS) for two open pit mines located in Serbia called Tamnava West and Veliki Crljeni. The study was based on on-line measurements, and was commissioned by the public energy corporation Elektroprivreda Srbjie. The purpose of the study was to develop a CQMS that met the quality requirements of the power plants by implementing a rigorous exploration, production planning, and production monitoring system in order to control the production according to certain quality parameters. The paper provided general information and described the initial situation. It also presented an analysis of the necessity to introduce a production monitoring and control system. The setup and layout of a production monitoring and control system based on on-line measurements were outlined, with particular reference to the determination of input parameters for every excavator for the tracking of masses; the simulation of mass tracking and summation of the masses at the transfer points towards the major conveyor; and the monitoring of the output and control of the mass flow according to determined limit values. Recommendations for implementation were also discussed. It was concluded that the newly developed CQMS at Tamnava West open pit mine could be classified as uncomplicated with regard to the quality parameters to be controlled, since currently only calorific value was being controlled. 5 refs., 8 figs.

  1. The contribution of quality to health services. Application of the quality management system ISO 9001:2008 in Intensive Care Unit of the General Hospital of Larissa

    Directory of Open Access Journals (Sweden)

    Dimitrios Patsios

    2014-10-01

    Full Text Available In our country there have been many efforts in recent years to introduce laws that lead to the introduction of the concept of quality in the field of public hospitals. The implementation of health quality systems contributes to health care improvement, while the assessment of quality services is a basic tool in quality management. Purpose: The purpose of the study was to describe the benefits that can be gained by a public institute of health when a quality model is applied. Material and methods: This paper focus on the application of the ISO 9001:2008 standard in the Intensive Care Unit of the General Hospital of Larissa during the years 2010-2012. The results and benefits of its implementation, recorded by measuring satisfaction of the relatives of the patients. The questionnaire Family Satisfaction with Care in the Intensive Care Unit (FS-ICU 24 and quality indicators were applied. The study sample was all the relatives of the patients hospitalized in ICU during 2010-2012. Descriptive statistics was performed. Results: Quality indicators were considerably improved after ISO implementation with SMR falling to 35% in 2012 (from 58% in 2007, thus being one of the lowest in Greece and below European ICU’s SMR mean value. Over 80% of patients’ relatives answered that Nursing and Medical care was “excellent” and over 10% characterized it as “very good”. Family members’ total satisfaction surpassed 90%. Medical and Nursing care were highly appreciated by family members (very positive attitude expressed by over 90% of participants and satisfaction from nursing services approaches 100%. Conclusion: The implementation of quality systems in healthcare organizations is not easy and has many dimensions. However, it offers competitive advantage, improves the efficiency and effectiveness of the health care service providers and substantially contributes to the improvement of the delivered heath care.

  2. Spanish environmental management system: integration of quality and risks prevention; Sistemas de gestion medioambiental en Espana: integracion con calidad y prevencion de riesgos

    Energy Technology Data Exchange (ETDEWEB)

    Rio del Gonzalez, J. A.; Junquera Cimadevilla, B.

    2001-07-01

    The aim of this article is to analyse the relations among quality management systems, environmental management systems and risk prevention actions. The results allow us to conclude that, in the same way as industrial companies in Spain have adapted to the quality requirements to continue to be competitive, in the future they are likely to take advantage of the synergies of the systems dedicated to this activity with the environment and, it is even possible that with risk prevention practices. (Author) 21 refs.

  3. Semantic Entity-Component State Management Techniques to Enhance Software Quality for Multimodal VR-Systems.

    Science.gov (United States)

    Fischbach, Martin; Wiebusch, Dennis; Latoschik, Marc Erich

    2017-04-01

    Modularity, modifiability, reusability, and API usability are important software qualities that determine the maintainability of software architectures. Virtual, Augmented, and Mixed Reality (VR, AR, MR) systems, modern computer games, as well as interactive human-robot systems often include various dedicated input-, output-, and processing subsystems. These subsystems collectively maintain a real-time simulation of a coherent application state. The resulting interdependencies between individual state representations, mutual state access, overall synchronization, and flow of control implies a conceptual close coupling whereas software quality asks for a decoupling to develop maintainable solutions. This article presents five semantics-based software techniques that address this contradiction: Semantic grounding, code from semantics, grounded actions, semantic queries, and decoupling by semantics. These techniques are applied to extend the well-established entity-component-system (ECS) pattern to overcome some of this pattern's deficits with respect to the implied state access. A walk-through of central implementation aspects of a multimodal (speech and gesture) VR-interface is used to highlight the techniques' benefits. This use-case is chosen as a prototypical example of complex architectures with multiple interacting subsystems found in many VR, AR and MR architectures. Finally, implementation hints are given, lessons learned regarding maintainability pointed-out, and performance implications discussed.

  4. Internal versus External Quality Management

    Science.gov (United States)

    Hofman, Roelande H.; Dijkstra, Nynke J.; Hofman, W. H. Adriaan

    2008-01-01

    This article presents the findings of research into quality management in Dutch elementary schools using theories of school accountability and school improvement as fundamentals. The study is based on data gathered from almost 1000 school leaders. It attempts to determine whether different types of quality management exist in primary schools.…

  5. Internal versus External Quality Management

    Science.gov (United States)

    Hofman, Roelande H.; Dijkstra, Nynke J.; Hofman, W. H. Adriaan

    2008-01-01

    This article presents the findings of research into quality management in Dutch elementary schools using theories of school accountability and school improvement as fundamentals. The study is based on data gathered from almost 1000 school leaders. It attempts to determine whether different types of quality management exist in primary schools.…

  6. [Quality management in a combined clinic - the quality management system according to DIN EN ISO 9001 of the The German Association of Spa Accommodation Resorts e. V. (VdKB)].

    Science.gov (United States)

    Eckert, H; Schulze, U

    2004-06-01

    The implementation of a quality system in health care organizations offers huge potentials for improvement and development. But the realization of such systems necessitates high investments, which small companies and family businesses often are unable to raise. The German Association of Spa Accommodation Resorts (VdKB) commissioned two consultants to develop a reasonably priced implementation concept of a DIN EN ISO 9001 quality system specially adjusted to small companies and family businesses in medical spa and rehabilitation services, which was successfully accredited in May 2003. This paper describes fundamental requirements in combine management systems, considers the pros and cons of management combines and demonstrates the practical realization of combine requirements on the example of the VdKB-combine system.

  7. Implementation Of ISO 9000 Quality Management System Within The Manufacturing And Service Industry Of Ivory Coast

    Directory of Open Access Journals (Sweden)

    Borget Alfred Anoye

    2015-08-01

    Full Text Available Abstract The objective of this paper was to present the factors that impede the implementation of ISO 9000 QMS within the manufacturing and service Industry of Ivory Coast. It wasnt the intention of the author to provide detailed strategies for the readers to implement ISO 9000. It was an effort to present the relationship if any between the lack of ISO 9000 adoption and the perception of Ivoirians business organization leaders. For that purpose five research questions were associated with this study. The population for this study was all non-ISO certified business organizations in both public and private sector and was physically located in Ivory Coast. The population sample for this study was the 5044 members of the Chambre de Commerce et dIndustrie de Cote dIvoire CCI from which the author utilized the sample size of 60 business organizations randomly selected. This study utilized a survey questionnaire of face to face interview as data collection method. The survey questionnaire contained thirty three 33 questions organized in six parts and was proposed to 60 business organizations leaders. The result showed that business organization leaders in Ivory Coast were aware of the ISO 900 QMS but do not have enough knowledge on the ISO 9000 QMS implementation and certification. This could be due to the poor job done by CODIMORM the local national bureau of standards as a source of information. However it was found that business organization leaders in Ivory Coast intended to pursue and obtain ISO 9000 QMS certification. With respect to perceived benefits they indicated customer satisfaction improvement as the most important benefit that ISO 9000 QMS certification could bring to their general management activities. With respect to perceived improvements they selected quality of productsservices as the most important improvement that ISO 9000 QMS implementation and certification could help to achieve. Overall business organization leaders in Ivory

  8. Practical implementation of a quality management system in a radiological department; Praktische Umsetzung von Qualitaetsmanagement in einer radiologischen Abteilung

    Energy Technology Data Exchange (ETDEWEB)

    Huber, S.; Zech, C.J. [Klinikum der Ludwig-Maximilians-Universitaet, Campus Innenstadt, Institut fuer Klinische Radiologie, Muenchen (Germany)

    2011-10-15

    This article describes the architecture of a project aiming to implement a DIN EN ISO 9001 quality management system in a radiological department. It is intended to be a practical guide to demonstrate each step of the project leading to certification of the system. In a planning phase resources for the implementation of the project have to be identified and a quality management (QM) group as core team has to be formed. In the first project phase all available documents have to be checked and compiled in the QM manual. Moreover all relevant processes of the department have to be described in so-called process descriptions. In a second step responsibilities for the project are identified. Customer and employee surveys have to be carried out and a nonconformity management system has to be implemented. In this phase internal audits are also needed to check the new QM system, which is finally tested in the external certification audit with reference to its conformity with the standards. (orig.) [German] Dieser Beitrag beschreibt die Grundarchitektur einer Projektplanung fuer die Etablierung eines Qualitaetsmanagement(QM)-Systems mit Zertifizierung nach DIN EN ISO 9001 fuer eine radiologische Abteilung basierend auf eigenen Erfahrungen und der einschlaegigen Praxis. Er soll ein praktischer Leitfaden fuer die einzelnen Arbeitsschritte waehrend eines solchen Zertifizierungsprojekts sein. In einer Planungsphase muessen die erforderlichen Ressourcen fuer ein Zertifizierungsprojekt erfasst und eine QM-Gruppe als Kernteam gebildet werden. In der ersten Projektphase werden die Dokumente und Vorlagen der Abteilung gesichtet und in einem Handbuch gelenkt. Zudem muessen fuer alle wesentlichen Prozesse Beschreibungen erstellt werden. In einer zweiten Projektphase werden weitere Verantwortlichkeiten im Rahmen eines Beauftragtenwesens festgelegt, Befragungen relevanter ''Kunden'' (Patienten, Zuweiser) und Mitarbeiter durchgefuehrt und ein Fehler- und

  9. Air Quality Monitoring System Operation Management and Reference in South Coast Air Quality Management District%美国加州南岸地区空气质量监测系统运行管理与借鉴

    Institute of Scientific and Technical Information of China (English)

    姚玉刚; 顾钧; 康晓风; 张仁泉; 邹强

    2015-01-01

    Learned from air quality monitoring management experience from South Coast Air Quality Management District, USA ( SCAQMD) ,especially from the operation and management mode,can help us better manage urban ambient air quality monitoring systems. SCAQMD air monitoring status,network,monitoring methods and quality management methods were introduced in this paper. Compared AQI,management structure and assessment methods. Four advices were raised for SCAQMD experience study:trail projects to promote Air Quality Management District mode; carry out special research network construction; synchronized developed the manual monitoring and chemical composition sampling and analysis;further data mining and provide better service for management decisions.%借鉴加州南岸空气质量监测管理经验(特别是运行管理模式)对于现阶段我国城市环境空气质量监测管理具有极高的参考价值。简要介绍了加州南岸空气质量管理局( SCAQMD)的空气质量监测现状、监测网络布局、颗粒物采样方法和相关质量管理体系。对现行的环境空气质量指数、管理架构和PM2�5考核方法进行了综合比较,建议从4个方面借鉴SCAQMD经验:试行“空气质量管理区”模式;开展专项研究网络建设;逐步开展手工监测采样和颗粒物化学组分分析;提升数据挖掘水平,服务管理决策。

  10. QUALITY MANAGEMENT PRINCIPLES – AN APPROACH IN HEALTHCARE INSTITUTIONS

    OpenAIRE

    Kristina ZGODAVOVA; Sofia Elena COLESCA

    2007-01-01

    The problems of quality management systems development don´t seem to be interesting for healthcare institutions (HCI) at a glance. But a lot of managers and employees of HCI (including physicians) have already understood that their organizations also operate in environment, which asks for quality, performance and effectiveness. The quality management systems create a strategic framework in which every organization can meet these requirements. In case of HCI the term “quality management system...

  11. QUALITY MANAGEMENT SYSTEM IN CLINICAL LABORATORIES ACCORDING TO THE ISO 15189:2007 STANDARD - EVALUATION OF THE BENEFITS OF IMPLEMENTATION IN AN ASSISTED REPRODUCTION LABORATORY

    OpenAIRE

    A.D. Sialakouma; Palmer, G A; M. Botsaki; X. Papanikou; N.M. Vaxevanidis

    2011-01-01

    Biomedical science is a sensitive discipline and presents unique challenges due to its social character, continuous development and competitiveness. The issue of quality management systems and accreditation is gaining increasing interest in this sector. All over Europe, Health Services Units have started to introduce quality management systems and harmonization of criteria for accreditation is of increasing importance. Moreover, clinical laboratories, like the Assisted Reproduction laboratori...

  12. 管理信息系统中提高数据质量方法技术%The Methods of Enhancing Data Quality in Management Information System

    Institute of Scientific and Technical Information of China (English)

    李明

    2013-01-01

    This paper introduces the methods of enhancing the data quality in management information system and scientifically classify the data of management information system from data quality angle.%该文阐述了提高管理信息系统内数据质量的方法技术,并从数据质量的角度科学分类了管理信息系统内的数据.

  13. QUALITY MANAGEMENT SYSTEM IN CLINICAL LABORATORIES ACCORDING TO THE ISO 15189:2007 STANDARD - EVALUATION OF THE BENEFITS OF IMPLEMENTATION IN AN ASSISTED REPRODUCTION LABORATORY

    OpenAIRE

    A.D. Sialakouma; Palmer, G A; M. Botsaki; X. Papanikou; N.M. Vaxevanidis

    2011-01-01

    Biomedical science is a sensitive discipline and presents unique challenges due to its social character, continuous development and competitiveness. The issue of quality management systems and accreditation is gaining increasing interest in this sector. All over Europe, Health Services Units have started to introduce quality management systems and harmonization of criteria for accreditation is of increasing importance. Moreover, clinical laboratories, like the Assisted Reproduction laboratori...

  14. Total quality management implementation guidelines

    Energy Technology Data Exchange (ETDEWEB)

    1993-12-01

    These Guidelines were designed by the Energy Quality Council to help managers and supervisors in the Department of Energy Complex bring Total Quality Management to their organizations. Because the Department is composed of a rich mixture of diverse organizations, each with its own distinctive culture and quality history, these Guidelines are intended to be adapted by users to meet the particular needs of their organizations. For example, for organizations that are well along on their quality journeys and may already have achieved quality results, these Guidelines will provide a consistent methodology and terminology reference to foster their alignment with the overall Energy quality initiative. For organizations that are just beginning their quality journeys, these Guidelines will serve as a startup manual on quality principles applied in the Energy context.

  15. Systems Engineering, Quality and Testing

    Science.gov (United States)

    Shepherd, Christena C.

    2015-01-01

    AS9100 has little to say about how to apply a Quality Management System (QMS) to aerospace test programs. There is little in the quality engineering Body of Knowledge that applies to testing, unless it is nondestructive examination or some type of lab or bench testing. If one examines how the systems engineering processes are implemented throughout a test program; and how these processes can be mapped to AS9100, a number of areas for involvement of the quality professional are revealed.

  16. Storm water management in an urban catchment: effects of source control and real-time management of sewer systems on receiving water quality.

    Science.gov (United States)

    Frehmann, T; Nafo, I; Niemann, A; Geiger, W F

    2002-01-01

    For the examination of the effects of different storm water management strategies in an urban catchment area on receiving water quality, an integrated simulation of the sewer system, wastewater treatment plant and receiving water is carried out. In the sewer system real-time control measures are implemented. As examples of source control measures the reduction of wastewater and the reduction of the amount of impervious surfaces producing storm water discharges are examined. The surface runoff calculation and the simulation of the sewer system and the WWTP are based on a MATLAB/SIMULINK simulation environment. The impact of the measures on the receiving water is simulated using AQUASIM. It can be shown that the examined storm water management measures, especially the source control measures, can reduce the combined sewer overflow volume and the pollutant discharge load considerably. All examined measures also have positive effects on the receiving water quality. Moreover, the reduction of impervious surfaces avoids combined sewer overflow activities, and in consequence prevents pollutants from discharging into the receiving water after small rainfall events. However, the receiving water quality improvement may not be seen as important enough to avoid acute receiving water effects in general.

  17. Relationship Between the maturity of continuous improvement and the certification of quality management system in automotive sector in Brazil

    Directory of Open Access Journals (Sweden)

    Alexandra de Fatima Chiaradia Valadão

    2013-06-01

    Full Text Available The present paper aims to identify the relationship between the maturity of continuous improvement and the certification of the quality management system within a company in the Autoparts industry located in the South of Minas Gerais State. Continuous improvement has become the element of greatest importance for the development of all kinds of organizations, whether in production operations or when providing services, with the ends of reaching the objective of the present paper, where the following propositions shall be verified. The time necessary to implement the Quality Management System in certified companies brings forth implications with regards to the maturity of continuous improvement. The continuous improvement process is a gradual organization learning process. With the purpose of dealing with this issue, the explanatory qualitative Case Study method was chosen, through the use of the triangulation method where interviews with representatives were used, with direct observation and survey and analysis of historical facts. The approach taken is primarily descriptive/qualitative, where it was sought to analyze, classify, and interpret facts without research interference. As a result, it was observed that within the research unit the certification time did not show to be the principal factor for the advance in continuous improvement maturity levels. Organizational learning significantly contributes to the maturation of the continuous improvement system, especially when found deeply taking root in the company´s culture.

  18. ENN-ICS - quality assurance and online evaluation of a multilingual learning management system for sleep medicine

    Directory of Open Access Journals (Sweden)

    Knobl, Brigitte

    2006-11-01

    Full Text Available With the development and implementation of a multilingual interactive communication system the e-health project ENN-ICS, funded by the European Union, aims at the improvement of health care in Europe. The field of application is sleep physiology and sleep medicine. ENN-ICS Centre offers direct access to medical information for multiple users, i.e. health authorities, health care professionals, patients and citizen. Using XML technologies the new web based network integrates advanced e-learning and e-publishing methods for the training of healthcare professionals. Editorial and distributive processes are supported by customized central editorial, content management and learning management systems (CMS, LMS. ENN-ICS e-health services are evaluated by selected user groups in North, Middle and Southern Europe using reliable and scientifically accepted validation instruments. The compliance with essential quality requirements and criteria is tested and verified by using adapted online questionnaires based on the DISCERN questionnaire for evaluating patient information, on the HON principles for evaluating health-related websites and on the GMDS catalogue of quality criteria for electronic publications in medicine. The system architecture and its exemplary applications can be used as a model for future e-health services dealing with neurological and other medical topics.

  19. A VIRTUAL TECHNICAL SYSTEMS AUDIT OF RESEARCH QUALITY ASSURANCE AND RECORD MANAGEMENT SYSTEMS IN ORD, U.S EPA

    Science.gov (United States)

    NHEERL conducts technical systems audits (TSAs) on its research projects. The findings are reported by the QA Manager (QAM) to the Director of QA (DQA) as Exemplary Findings (things the QA Team liked); Corrective Actions (things that must be corrected immediately); and Areas for...

  20. Total quality management program planning

    Energy Technology Data Exchange (ETDEWEB)

    Thornton, P.T.; Spence, K.

    1994-05-01

    As government funding grows scarce, competition between the national laboratories is increasing dramatically. In this era of tougher competition, there is no for resistance to change. There must instead be a uniform commitment to improving the overall quality of our products (research and technology) and an increased focus on our customers` needs. There has been an ongoing effort to bring the principles of total quality management (TQM) to all Energy Systems employees to help them better prepare for future changes while responding to the pressures on federal budgets. The need exists for instituting a vigorous program of education and training to an understanding of the techniques needed to improve and initiate a change in organizational culture. The TQM facilitator is responsible for educating the work force on the benefits of self-managed work teams, designing a program of instruction for implementation, and thus getting TQM off the ground at the worker and first-line supervisory levels so that the benefits can flow back up. This program plan presents a conceptual model for TQM in the form of a hot air balloon. In this model, there are numerous factors which can individually and collectively impede the progress of TQM within the division and the Laboratory. When these factors are addressed and corrected, the benefits of TQM become more visible. As this occurs, it is hoped that workers and management alike will grasp the ``total quality`` concept as an acceptable agent for change and continual improvement. TQM can then rise to the occasion and take its rightful place as an integral and valid step in the Laboratory`s formula for survival.

  1. Application of ICH Q9 Quality Risk Management Tools for Advanced Development of Hot Melt Coated Multiparticulate Systems.

    Science.gov (United States)

    Stocker, Elena; Becker, Karin; Hate, Siddhi; Hohl, Roland; Schiemenz, Wolfgang; Sacher, Stephan; Zimmer, Andreas; Salar-Behzadi, Sharareh

    2017-01-01

    This study aimed to apply quality risk management based on the The International Conference on Harmonisation guideline Q9 for the early development stage of hot melt coated multiparticulate systems for oral administration. N-acetylcysteine crystals were coated with a formulation composing tripalmitin and polysorbate 65. The critical quality attributes (CQAs) were initially prioritized using failure mode and effects analysis. The CQAs of the coated material were defined as particle size, taste-masking efficiency, and immediate release profile. The hot melt coated process was characterized via a flowchart, based on the identified potential critical process parameters (CPPs) and their impact on the CQAs. These CPPs were prioritized using a process failure mode, effects, and criticality analysis and their critical impact on the CQAs was experimentally confirmed using a statistical design of experiments. Spray rate, atomization air pressure, and air flow rate were identified as CPPs. Coating amount and content of polysorbate 65 in the coating formulation were identified as critical material attributes. A hazard and critical control points analysis was applied to define control strategies at the critical process points. A fault tree analysis evaluated causes for potential process failures. We successfully demonstrated that a standardized quality risk management approach optimizes the product development sustainability and supports the regulatory aspects.

  2. Total Quality Management in a Knowledge Management Perspective.

    Science.gov (United States)

    Johannsen, Carl Gustav

    2000-01-01

    Presents theoretical considerations on both similarities and differences between information management and knowledge management and presents a conceptual model of basic knowledge management processes. Discusses total quality management and quality control in the context of information management. (Author/LRW)

  3. Total Quality Management in a Knowledge Management Perspective.

    Science.gov (United States)

    Johannsen, Carl Gustav

    2000-01-01

    Presents theoretical considerations on both similarities and differences between information management and knowledge management and presents a conceptual model of basic knowledge management processes. Discusses total quality management and quality control in the context of information management. (Author/LRW)

  4. Development of water quality objectives and management systems for the lower Athabasca River in the oil sands area

    Energy Technology Data Exchange (ETDEWEB)

    Noton, L. [Alberta Environment, Edmonton, AB (Canada). Water Quality; McEachern, P. [Alberta Environment, Edmonton, AB (Canada). Regional Environmental Management

    2004-07-01

    This paper addressed environmental concerns related to the increased oil sands activity along the lower Athabasca River in northeastern Alberta. The concerns include potential effects on water quality of the river even though wastewaters do not currently reach the Athabasca River, nor do they have any significant effects. However, as the industry expands, there is concern that releases of wastewater may increase significantly. A multi-stakeholder group called the Cumulative Environmental Management Association (CEMA) has addressed some of these environmental management issues in the Athabasca area by establishing a water quality task group that examines water quality protection and management activities. The task group intends to develop and recommend water quality objectives and management options on the lower Athabasca River. Their 4 part process includes: (1) defining the problem, (2) setting goals, (3) measuring performance, and (4) managing and adapting to potential impacts. The group has identified and defined about 35 water quality variables of potential concern. It has also identified the uses of water it wants to protect and intends to prevent the degradation of water quality. A plan for developing site specific water quality objectives has been established following a review of water quality guidelines. Performance will be measured using water quality models that simulate full development scenarios. The modelling work will be instrumental in designing management schemes for any potential impacts.

  5. QUALITY OF MANAGEMENT IN PUBLIC ADMINISTRATION

    Directory of Open Access Journals (Sweden)

    Ileana (BĂDULESCUANASTASE

    2015-04-01

    Full Text Available This paper shows the emmergence of strong aspects that require a deep transformation of the organization through the implementation of the Quality and management. We start from knowing the status of the organization, the environment, and through continuous improvement, the implementation of the Quality of management will try to reach stages closer to excellence. In this sense, the applyable practice in Public Administration must start from something elementary and simple, to allow the realization of some improvements, with a modern administration, with a number of considerable tasks. The introduction of a system of Quality management must be the decision of superior management, and the idea that sustains the arguments must be the following: the growth of productivity, the raise of income, the improvement of the image, the growth of competitiveness, the reducing of costs, the improvement of the environment. This way, reductions of consumptions in the Public Administration through improvements in the Quality of management must be determined.

  6. Analysis of the importance of drug packaging quality for end users and pharmaceutical industry as a part of the quality management system

    Directory of Open Access Journals (Sweden)

    Lončar Irma M.

    2013-01-01

    's overall quality management system. For them, a big financial investment in the complete traceability chain was not feasible because of the inability to achieve competitive prices in the market. Since only three of surveyed companies were part of international chains, these findings open the path for new research that would include more multinational drug manufacturers from the region, in order to fully comprehend the importance of investing in the drug chain traceability and protection against counterfeiting, as a part of total quality management process in the pharmaceutical industry. [Projekat Ministarstva nauke Republike Srbije, br. 179001

  7. TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Ivica Batinić

    2013-04-01

    Full Text Available Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM. Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business excellence Malcolm Balridge National Quality Award and European Quality Award.

  8. Quality management: concepts and functions

    Directory of Open Access Journals (Sweden)

    A.A. Zayinchkovskyy

    2015-06-01

    Full Text Available The studies indicate the presence of old existing regulatory documents that define the basic functions of quality management that does not solve all the problems of the management process. A perfect concept of «quality management» and add to the existing structure functions of quality control function «market analysis and goal setting». Methodological basis of research are methods of analysis, observation and induction and foundation information database - regulations of the major issues of quality management, reference materials, publications domestic and foreign authors. Supplement composition functions function «market analysis and goal setting» allow detailed study of the modern market, to analyze marketing opportunities to explore the needs and preferences of consumers relative product quality control marketing activities, and as a result, to analyze the internal capabilities of the enterprise. Given that the functional aspects of quality management, quality management functions not tested, selected research topics are relevant, not only for businesses but also for consumers.

  9. A Framework for Dynamic Data Quality Management

    NARCIS (Netherlands)

    Bargh, M.S.; Mbong, F.; Dijk, J. van; Choenni, R.

    2015-01-01

    Maintaining the quality of data in information systems is an important issue that all organizations face. Existing data quality management solutions are based on offline methods carried out in infrequent intervals (like surveys). These methods suffer inherently from high costs, high delays, and thus

  10. INTELLIGENT MANAGEMENT OF THE QUALITY OF SYSTEMS BY SOLVING A GENERALIZED ASSIGNMENT PROBLEM WITH THE USE OF ASC-ANALYSIS AND "EIDOS-X++" SYSTEM

    Directory of Open Access Journals (Sweden)

    Lutsenko Y. V.

    2015-05-01

    Full Text Available The quality of a system is seen as an emergent property of systems, due to their composition and structure, and it reflects their functionality, reliability and cost. Therefore, when we speak about quality management, the purpose of management is the formation of pre-defined system properties of the object of management. The stronger the object of the control expresses its system properties, the stronger the nonlinearity manifests of the object: both the dependence of the management factors from each other, and the dependence of the results of the action of some factors from the actions of others. Therefore, the problem of quality management is that in the management process the management object itself changes qualitatively, i.e. it changes its level of consistency, the degree of determinism and the transfer function itself. This problem can be viewed as several tasks: First is the system identification of the condition of the object of management, 2nd – making decisions about controlling influence that changes the composition of the control object in a way its quality maximally increases at minimum costs. To solve the 2nd problem we have proposed an application of the component selection of the object by functions based on the resources allocated for the implementation of different functions; costs associated with the choice of the components and the degree of compliance of various components to their functional purpose. In fact, we have proposed a formulation and a solution of the new generalization of a variant of the assignment problem: "multi backpack", which differs from the known with the fact that the selection has been based not only on the resources and costs, but also with taking into account the degree of compliance of the components to their functional purpose. A mathematical model, which provides a solution to the 1st problem, and reflecting the degree of compliance of the components to their functionality, as well as the entire

  11. Da abordagem do TQM (Total Quality Management Ao GQM (Global Quality Management: a inserção e utilização da metodologia do projeto axiomático no desenvolvimento de modelos de gestão sistêmica da qualidade From the TQM (Total Quality Management approach to GQM (Global Quality Management: the insertion and utilization of the axiomatic design methodology in the development of a quality systemic management model

    Directory of Open Access Journals (Sweden)

    Felipe Araújo Calarge

    2001-08-01

    Full Text Available A palavra qualidade tem sido nos últimos anos sinônimo de sucesso ou fracasso em muitas empresas, sendo que esta situação resulta de como estas empresas compreendem os conceitos de qualidade. O desenvolvimento destes conceitos tem feito com que a qualidade deixe de ser simplesmente um meio de controle de produtos e processos, a fim de se desenvolver uma abordagem sistêmica de gestão da qualidade para toda a organização. O objetivo deste artigo é apresentar uma proposta de um modelo de gestão sistêmica da qualidade orientado pelas necessidades e atributos do cliente de uma empresa. No desenvolvimento deste trabalho é utilizado a abordagem do Projeto Axiomático, estabelecida em função de axiomas, corolários e teoremas, com o objetivo de implementar "boas práticas de projeto" na construção do modelo de gestão sistêmica da qualidade.In the past The the word quality has been in the past years synonymous of success or loss failure in many firms, and this situation is a results in of how these firms understanding the quality concepts. The development of these are responsible for a kind of quality that has simply last its original means concerning quality concepts has made that the quality abandons the simple way of products and processes control, in order to develop a systemic approach of quality management in the whole organization. The objective of this paper is to present a proposal of a quality systemic management model oriented by taking into account the firm's customer wants and attributes characteristics . In For the development of this work it is utilized the Axiomatic Design approach is used, which is established in function of axioms, corollaries and theorems, with the objective of to improve "good practices of design" in the construction of the quality systemic management model.

  12. Toward utilization of data for program management and evaluation: quality assessment of five years of health management information system data in Rwanda

    Science.gov (United States)

    Nisingizwe, Marie Paul; Iyer, Hari S.; Gashayija, Modeste; Hirschhorn, Lisa R.; Amoroso, Cheryl; Wilson, Randy; Rubyutsa, Eric; Gaju, Eric; Basinga, Paulin; Muhire, Andrew; Binagwaho, Agnès; Hedt-Gauthier, Bethany

    2014-01-01

    Background Health data can be useful for effective service delivery, decision making, and evaluating existing programs in order to maintain high quality of healthcare. Studies have shown variability in data quality from national health management information systems (HMISs) in sub-Saharan Africa which threatens utility of these data as a tool to improve health systems. The purpose of this study is to assess the quality of Rwanda's HMIS data over a 5-year period. Methods The World Health Organization (WHO) data quality report card framework was used to assess the quality of HMIS data captured from 2008 to 2012 and is a census of all 495 publicly funded health facilities in Rwanda. Factors assessed included completeness and internal consistency of 10 indicators selected based on WHO recommendations and priority areas for the Rwanda national health sector. Completeness was measured as percentage of non-missing reports. Consistency was measured as the absence of extreme outliers, internal consistency between related indicators, and consistency of indicators over time. These assessments were done at the district and national level. Results Nationally, the average monthly district reporting completeness rate was 98% across 10 key indicators from 2008 to 2012. Completeness of indicator data increased over time: 2008, 88%; 2009, 91%; 2010, 89%; 2011, 90%; and 2012, 95% (p<0.0001). Comparing 2011 and 2012 health events to the mean of the three preceding years, service output increased from 3% (2011) to 9% (2012). Eighty-three percent of districts reported ratios between related indicators (ANC/DTP1, DTP1/DTP3) consistent with HMIS national ratios. Conclusion and policy implications Our findings suggest that HMIS data quality in Rwanda has been improving over time. We recommend maintaining these assessments to identify remaining gaps in data quality and that results are shared publicly to support increased use of HMIS data. PMID:25413722

  13. Toward utilization of data for program management and evaluation: quality assessment of five years of health management information system data in Rwanda

    Directory of Open Access Journals (Sweden)

    Marie Paul Nisingizwe

    2014-11-01

    Full Text Available Background: Health data can be useful for effective service delivery, decision making, and evaluating existing programs in order to maintain high quality of healthcare. Studies have shown variability in data quality from national health management information systems (HMISs in sub-Saharan Africa which threatens utility of these data as a tool to improve health systems. The purpose of this study is to assess the quality of Rwanda's HMIS data over a 5-year period. Methods: The World Health Organization (WHO data quality report card framework was used to assess the quality of HMIS data captured from 2008 to 2012 and is a census of all 495 publicly funded health facilities in Rwanda. Factors assessed included completeness and internal consistency of 10 indicators selected based on WHO recommendations and priority areas for the Rwanda national health sector. Completeness was measured as percentage of non-missing reports. Consistency was measured as the absence of extreme outliers, internal consistency between related indicators, and consistency of indicators over time. These assessments were done at the district and national level. Results: Nationally, the average monthly district reporting completeness rate was 98% across 10 key indicators from 2008 to 2012. Completeness of indicator data increased over time: 2008, 88%; 2009, 91%; 2010, 89%; 2011, 90%; and 2012, 95% (p<0.0001. Comparing 2011 and 2012 health events to the mean of the three preceding years, service output increased from 3% (2011 to 9% (2012. Eighty-three percent of districts reported ratios between related indicators (ANC/DTP1, DTP1/DTP3 consistent with HMIS national ratios. Conclusion and policy implications: Our findings suggest that HMIS data quality in Rwanda has been improving over time. We recommend maintaining these assessments to identify remaining gaps in data quality and that results are shared publicly to support increased use of HMIS data.

  14. Best practices in early phase medical device development: Engineering, prototyping, and the beginnings of a quality management system.

    Science.gov (United States)

    Fearis, Kristy; Petrie, Aidan

    2017-03-01

    Kristy Fearis is the founder and president of KPConsulting. She has held various positions in the medical device and research industry. She has led programs for medical industry leaders Medtronic, Edward Lifesciences, and Kimberly-Clark Healthcare to develop and commercialize Class II and III devices. Although a true quality management systems specialist at heart, Kristy has a passion for effectively and efficiently applying quality systems principles to early stage development to maximize benefit while minimizing impact on resources and time to market. Kristy works with both precommercial and commercial companies to build and implement quality systems that are "right sized" and support both an effective business model and high product quality. Aidan Petrie is the cofounder and chief innovation officer of Ximedica. Aidan drives innovation in Ximedica's core markets of medical device development and consumer healthcare. With a focus on human-centered design, usability, technical innovation and industrial design, Aidan has helped bring hundreds of products to market. Ranging from simple drug compliance aids to wearable therapeutics, home monitoring products, and complex surgical systems, Aidan challenges his teams to rethink the role design plays in the success of each product. Covering topics around usability, sensor and wearable technology, and current trends in medical design and development, Aidan is a sought-after industry speaker and widely published author. In addition to his role at Ximedica, Aidan advises multiple startups in the healthcare space and has interests in a number of related companies. He sits on the Board of MassArt and teaches and lectures at the Rhode Island School of Design, Massachusetts Institute of Technology, the Harvard iLab, and others. Aidan holds an undergraduate degree from Central St Martins in product design/engineering and a Masters in industrial design from the Rhode Island School of Design. Copyright © 2016 Elsevier Inc. All

  15. Quality Management. Global Conception and Researches

    Directory of Open Access Journals (Sweden)

    Juozas Ruževičius

    2014-08-01

    Full Text Available Quality is a concept, which cannot be measured on a time scale. Man’s understanding of quality goes far back into prehistory, perhaps even a million years before the first tools were made. For a long time quality assessment hinged predominantly on the quality of consumer products – their composition, attributes, distinguishing features, and so on. The globalization of world economy together with the expansion of international trade has led to the fast processes of quality internationalization, as a crucial element of companies’ competitiveness. These processes appear by wider application of the same methods, principles and criteria while determining quality policy, creating international accreditation, notification and quality certification systems in various countries. The development of quality management concepts covers a very long time. During this period, core quality objects have changed significantly – from quality of primitive working tools to commodities, then to services, processes, organizations’ quality and organizational performance, etc. Quality is important not only as a measure of how competitive a business is, it also determines the efficacy of state’s governance and other public sector organizations, the stability of a nation’s economy, and the quality of life its citizens enjoy. This is why it is necessary to broaden our understanding of quality, in order for other aspects (e.g. social quality, quality oriented value, quality culture, partnership, quality of economic management, etc. to also be covered. These changes are reflected in the new book – scientific monograph in French – “Quality Management. Global Conception and Research”†, written by Juozas Ruževičius, professor at Vilnius University.

  16. Revitalizing Space Operations through Total Quality Management

    Science.gov (United States)

    Baylis, William T.

    1995-01-01

    The purpose of this paper is to show the reader what total quality management (TQM) is and how to apply TQM in the space systems and management arena. TQM is easily understood, can be implemented in any type of business organization, and works.

  17. Product Life Cycle - Quality Management Issues

    DEFF Research Database (Denmark)

    Alting, Leo; Majstorovic, Vidosav D.

    2004-01-01

    The strategic goal of our country is European and world integration. Within this context the management of sustainable development considered from the aspect of product’s life cycle and its quality management represents a real challenge for researchers, economy and educational system. The aim...

  18. Product Life Cycle - Quality Management Issues

    DEFF Research Database (Denmark)

    Alting, Leo; Majstorovic, Vidosav D.

    2004-01-01

    The strategic goal of our country is European and world integration. Within this context the management of sustainable development considered from the aspect of product’s life cycle and its quality management represents a real challenge for researchers, economy and educational system. The aim...

  19. Total Quality Management and Cost of Quality

    Science.gov (United States)

    Hadjicostas, Evsevios

    Before we start analysing the philosophy of Total Quality Management it is worthwhile going back to the early days of quality and the quality movement. In fact, the quality concept dates back to the creation of Adam and Eve: “And God saw every thing that he had made, and, behold, it was very good”. (Genesis A 31). It is remarkable that at the end of each day, looking at his creations God was saying, “This is good”. However, at the end of the sixth day, after he finished the creation of human beings, he said, “This is very good”. It is amazing that he did not say, “This is excellent”. This is because excellence is something that we gain after tireless effort. God left room for improvement in order to challenge us and make our life more attractive, which has really happened!

  20. Establishment of a Quality Management System Based on ISO 9001 Standard in a Public Service Fungal Culture Collection

    KAUST Repository

    Simoes, Marta

    2016-06-22

    Collaborations between different Microbiological Resource Centres (mBRCs) and ethical sourcing practices are mandatory to guarantee biodiversity conservation, successful and sustainable preservation and fair share of benefits that arise from the use of genetic resources. Since microbial Culture Collections (CCs) are now engaged in meeting high quality operational standards, they are facing the challenge of establishing quality control criteria to certify their biological materials. The authentication/certification of strains is nowadays a demand from the bioeconomy sector for the global operation of mBRCs. The achievement of consistent quality assurance and trust within the mBRCs and microbial CCs context is a dynamic and never-ending process. A good option to facilitate that process is to implement a Quality Management System (QMS) based on the ISO 9001 standard. Here, we report a detailed description of all the steps taken for the QMS implementation at the Portuguese CC of filamentous fungi: Micoteca da Universidade do Minho (MUM). Our aim is to provide guidelines for the certification of other CCs, so that they can also enhance the search and choice of the most consistent, reliable, and effective operating methods, with assured procedures and validation of preservation; and guarantee trustworthy relations with all stakeholders.

  1. Establishment of a Quality Management System Based on ISO 9001 Standard in a Public Service Fungal Culture Collection.

    Science.gov (United States)

    Simões, Marta F; Dias, Nicolina; Santos, Cledir; Lima, Nelson

    2016-06-22

    Collaborations between different Microbiological Resource Centres (mBRCs) and ethical sourcing practices are mandatory to guarantee biodiversity conservation, successful and sustainable preservation and fair share of benefits that arise from the use of genetic resources. Since microbial Culture Collections (CCs) are now engaged in meeting high quality operational standards, they are facing the challenge of establishing quality control criteria to certify their biological materials. The authentication/certification of strains is nowadays a demand from the bioeconomy sector for the global operation of mBRCs. The achievement of consistent quality assurance and trust within the mBRCs and microbial CCs context is a dynamic and never-ending process. A good option to facilitate that process is to implement a Quality Management System (QMS) based on the ISO 9001 standard. Here, we report a detailed description of all the steps taken for the QMS implementation at the Portuguese CC of filamentous fungi: Micoteca da Universidade do Minho (MUM). Our aim is to provide guidelines for the certification of other CCs, so that they can also enhance the search and choice of the most consistent, reliable, and effective operating methods, with assured procedures and validation of preservation; and guarantee trustworthy relations with all stakeholders.

  2. Management systems and software.

    Science.gov (United States)

    Levin, R P

    2001-02-01

    To ensure that your software optimizes your practice management systems, design systems that allow you and your team to achieve your goals and provide high levels of quality dentistry and customer service to your patients. Then use your current software system or purchase a new practice management software program that will allow your practice to operate within the guidelines of the systems which you have established. You can be certain that taking these steps will allow you to practice dentistry with maximum profitability and minimum stress for the remainder of your career.

  3. Total Quality Management Implementation Plan.

    Science.gov (United States)

    1989-06-01

    E 14. SUBJECT TERMS 15. NUMBER OF PAGES TOM ( Total Quality Management ), Continuous Process Improvement,_________ Depot Operations, Supply Support 16... Quality Management Implementation Plan 6. AUTHOR(S) 7. PERFORMING ORGANIZATION NAME(S) AND ADDRESS(ES) 8. PERFORMING ORGANIZATION Defense General...Reduction PrOtect (O704.Ot8SL Wasilngton, OC 20503j. .EPORT DATE 3. REPORT TYPE AND DATES COVERED June 19891 4. TITLE AND SUBTITLE S. FUNDING NUMBERS Total

  4. Team work for quality management

    OpenAIRE

    Sofijanova, Elenica; Koleva Gudeva, Liljana

    2011-01-01

    Teamwork throughout any organization is an essential component of total quality management implementation, for which is necessary to build up trust and to gain communication improvement, which develops interdependence. Quality improvement teams (QIT) determine group of people with appropriate knowledge, skills and experience that are brought together to manage, especially to handle and solve a problem usually on a project basis, which are cross$functional and often multidisciplinary.But ...

  5. Quality management system: development and management of laboratory documents ; approved guideline (QMS02-A6, Vol. 33 n. 3)

    National Research Council Canada - National Science Library

    2013-01-01

    "This document provides guidance on the processes needed for document management, including creating, controlling, changing, and retiring a laboratory's policy, process, procedure, and form documents...

  6. Taking the Next Step: Using Water Quality Data in a Decision Support System for County, State, and Federal Land Managers

    Science.gov (United States)

    Raby, K. S.; Williams, M. W.

    2004-12-01

    Each passing year amplifies the demands placed on communities across the US in terms of population growth, increased tourism, and stresses resulting from escalated use. The conflicting concerns of recreational users, local citizens, environmentalists, and traditional economic interests cause land managers to contend with controversial decisions regarding development and protection of watersheds. Local history and culture, politics, economic goals, and science are all influential factors in land use decision making. Here we report on a scientific study to determine the sensitivity of alpine areas, and the adaptation of this study into a decision support framework. We use water quality data as an indicator of ecosystem health across a variety of alpine and subalpine landscapes, and input this information into a spatially-based decision support tool that planners can use to make informed land use decisions. We develop this tool in a case study in San Juan County, Colorado, a site chosen because its largest town, Silverton, is a small mountain community experiencing a recent surge in tourism and development, and its fragile high elevation locale makes it more sensitive to environmental changes. Extensive field surveys were conducted in priority drainages throughout the county to map the spatial distribution and aerial extent of landscape types during the summers of 2003 and 2004. Surface water samples were collected and analyzed for inorganic and organic solutes, and water quality values were associated with different land covers to enable sensitivity analysis at the landscape scale. Water quality results for each watershed were entered into a module linked to a geographic information system (GIS), which displays maps of sensitive areas based on criteria selected by the user. The decision support system initially incorporates two major water quality parameters: acid neutralizing capacity (ANC) and nitrate (NO3-) concentration, and several categories of sensitivity were

  7. Evidence from 617 laboratories in 47 countries for SLMTA-driven improvement in quality management systems

    Directory of Open Access Journals (Sweden)

    Katy Yao

    2014-09-01

    Full Text Available Background: The Strengthening Laboratory Management Toward Accreditation (SLMTA programme is a large-scale effort to improve the quality of laboratories in resource-limitedcountries.Objectives: This study sought to evaluate the first four years (2010–2013 of SLMTA implementation.Methods: Country-level data were submitted by SLMTA programme leads and compiledglobally. Performance was measured before (baseline and after (exit SLMTA implementation using an audit checklist which results in a percentage score and a rating of zero to five stars. Some laboratories continued to monitor performance in post-exit surveillance audits. We evaluated score improvements using two-tailed t-tests for equal variances and estimated the number of tests performed by SLMTA laboratories based on star level.Results: SLMTA was implemented in 617 laboratories in 47 countries in Africa, the Caribbean, Latin America and Southeast Asia. At the baseline audit, the laboratories scored an average of 39% on the checklist and 84% of them were rated below one star. As of December 2013, 302 laboratories had completed the SLMTA programme; mean checklist scores increased from39% at baseline to 64% at exit (p < 0.001 over an average 16-month programme duration. Ninety-two laboratories conducted a surveillance audit at a median of 11 months after their exit audit; 62% further increased their performance. Six SLMTA laboratories have achieved accreditation status. In total, the 617 SLMTA laboratories conduct an estimated 111 milliontests annually. Only 16% of these tests were conducted by laboratories with at least one star at baseline, which increased to 68% of tests after SLMTA training. Thus, approximately 23 million tests are conducted annually by laboratories previously at zero stars that now have one to five stars; this number is projected to increase to 58 million when currently-enrolled laboratories complete the programme.Conclusion: SLMTA has transformed the laboratory

  8. [Total quality management in laboratory medicine].

    Science.gov (United States)

    Vogt, W

    1998-12-01

    The German Public Health will be continuously challenged in the future. It has to be assumed that modified managed care will not only take place sporadically. Thus, quality aspects of services gain more and more significance. Only suppliers will be successful who can offer services of highest quality at lowest prices. Quality in a comprehensive sense has to be substantiated in the near future. It is recommended to apply industry proven models also in public health service. Medical laboratories can be pioneers in this field as they have been already in the past. All previously proposed procedures can not describe quality of results comprehensively. They are based to a high degree on external control. Total quality management, however, represents a comprehensive approach. Principles are zero-defect approach, customer orientation and system management. Quality is given in the sense of TQM if the customer is permanently satisfied with the service of the supplier. In such a way, the customer defines quality of service. A customer is everyone who receives products or services. TQM overcomes the drawbacks of quality management systems, which are strongly formal and oriented by external control, as accreditation (EN 45,000) or certification (ISO 9000). Competition between hospitals is a declared goal of German health politics because usually quality is increased and cost decreased as a consequence. Competition means also comparison of services. TQM emphasizes benchmarking especially among the best suppliers.

  9. [Quality management systems are compulsory: clinics have the choice. Comparison of the systems DIN EN ISO 9000 ff, KTQ and EFQM].

    Science.gov (United States)

    Steinbrucker, S

    2011-10-01

    According to §§135-137 SGB V (German Civil Code), German hospitals are required to introduce and develop an institutional quality management (QM) system. They are, however, currently not obliged to undergo a certification. The prime responsibility to introduce a QM system lies with the top management. The aim is to continuously monitor and improve the quality of the processes and practices in the hospital. QM systems are one of the major constituents which influence the prosperity of an enterprise. Hospitals are able to improve the quality of their processes without significantly increasing the costs. The Excellence Barometer® Health Care (ExBa) of the Fraunhofer Institute has shown that deficits are usually not identified in the professional competence of the medical personnel but rather in respect to leadership abilities, communication and motivation. The introduction of QM in a hospital requires an in-depth familiarity with the various QM systems to select an appropriate model for the own institution. The systems most commonly in use in German hospitals are DIN EN ISO ff, EFQM and KTQ®. The article illustrates and compares the layout, requirements and assessment criteria of the various systems.

  10. Managing Quality: TQM in Libraries.

    Science.gov (United States)

    Riggs, Donald E.

    1993-01-01

    Discusses the use of total quality management (TQM) principles in libraries. Topics addressed include commitment from the library director; strategic planning; training needs for library staff; the identification and selection of targeted areas that would benefit from TQM; quality improvement teams; analysis; proposed solutions; and evaluation…

  11. On Strengthening Environmental Monitoring Quality Management System%浅谈强化环境监测质量管理体系建设

    Institute of Scientific and Technical Information of China (English)

    李羲

    2015-01-01

    This work is the core of environmental monitoring data quality, in order to ensure and improve data quality, the most important thing is continue to strengthen the construction of environmental monitoring quality management system. Analysis of the present stage of environmental monitoring problems in quality management, and puts forward the strengthening of environmental monitoring quality management system approach.%环境监测工作的核心是数据质量,为了保证和提高数据质量,最重要的是不断加强环境监测质量管理体系的建设。分析了我国现阶段环境监测质量管理中存在的问题,并有针对性地提出了强化环境监测质量管理体系的途径。

  12. The quality of tourism destination – integrated quality management

    Directory of Open Access Journals (Sweden)

    Ida Vajčnerová

    2009-01-01

    Full Text Available The paper deals with the quality of tourism services. It mentions various ways of approaching quality management, such as the standards of quality, systems based on ISO standards and systems of complex quality management. It describes approaches applied in the Czech Republic and points out the difficulty keeping the quality in tourism. Tourism services are not offered individually, which is why it is necessary to assess the quality of a whole complex of services within the frame of a tourism product or a tourist destination. The level of tourists' satisfaction is not based on the quality of individual tou­rism services or a destination product but it arises from their overall impression which is formed from the hospitality of local inhabitants, the willingness of employees, the cleanness of the environment, security and so on. The presumption of maintaining the quality of a destination is a unified approach of all participants in tourism development that can be reached by various forms of cooperation. Crea­ting a strategic alliance is one of such possibilities. The main objective of the article is to introduce the European system of Integrated Quality Management (IQM and the tool for assessing the qua­li­ty in a destination “Qualitest”. The Integrated Quality Management is an approach based on the cooperation of all areas taking part in tourism development in a destination. The qua­li­ty is assessed in a complex way with respect to tourism development impacts on local inhabitants and the environment. “Qualitest” is made of 16 indexes that are focused on the quality of a destination and the quality of a product. Each index is evaluated by three indicators that asses the quality of conditions (QPCI, the quality of management (QMI and the quality of a destination performance (QPI. These indicators combine qualitative as well as quantitative values. The precondition for using “Qualitest” in our destinations is the existence of a

  13. What is Total Quality Management?

    Science.gov (United States)

    Bryan, William A.

    1996-01-01

    Provides a general overview of Total Quality Management (TQM) and explains why there is pressure for change in higher education institutions. Defines TQM and the various themes, tools, and beliefs that make it different from other management approaches. Presents 14 principles and how they might be applied to student affairs. (RJM)

  14. Leadership and Total Quality Management

    Science.gov (United States)

    1992-04-15

    Quality Management when combine with good leadership and management skills yields increased productivity. This paper will focus on the skills required of...The leadership of large and complex organizations in today’s environment of shrinking resources requires a strong commitment by the leader. Total

  15. Environmental Quality of the Pensacola Bay System: Retrospective Review for Future Resource Management and Rehabilitation

    Science.gov (United States)

    The objective of this report is to summarize the scattered environmental information for the PBS which is essential for understanding its current environmental condition and trend and needed for future cost-effective and science-based resource management. The management and regul...

  16. Improving the Quality of Outpatient Diabetes Care Using an Information Management System

    Science.gov (United States)

    Weissmann, Joerg; Mueller, Angelika; Messinger, Diethelm; Parkin, Christopher G.; Amann-Zalan, Ildiko

    2015-01-01

    Background: This study aimed to evaluate the effects of information management system (IMS) use with individuals with type 1 and type 2 diabetes who were treated in outpatient settings. Methods: In this 7-month, prospective, observational study, 965 adults with diabetes, mean (SD) baseline HbA1c 8.61(1.2)% (70.6[13.1] mmol/mol), were recruited from 132 outpatient care centers in Germany and Denmark. HbA1c was measured at baseline, month 4, and month 7. IMS reports were generated from uploaded self-monitored blood glucose data and therapy adjustments were documented at months 1 and 4. Hypoglycemic events were documented. Results: Mean (SD) HbA1c decreased from baseline in type 1 and type 2 diabetes patients at month 4 (–0.61[1.03]% (–6.7[11.3] mmol/mol), n = 213; –0.88[1.22]% (–9.6[13.3] mmol/mol), n = 589, respectively) and month 7 (–0.64[1.02]% (–7.0[11.1] mmol/mol), n = 219; –0.93[1.27]% (–10.2[13.9] mmol/mol), n = 594, respectively), all P < .0001, with no increase in hypoglycemic events. Therapy was adjusted in 106(42.7)% type 1 and 349(52.4)% type 2 diabetes patients at months 1 and 105(42.3)% type 1 and 282(42.3)% type 2 diabetes patients at month 4. Physicians used IMS reports to make therapy adjustments in 90% of patients at month 1 and 86% of patients at month 4. Conclusions: Integration of the IMS into outpatient care facilitates significant improvements in glycemic control. PMID:26224760

  17. Procedure for implementing the system of quality management in the testing laboratory of the Center for Genetic Engineering and Biotechnology in Sancti Spiritus.

    Directory of Open Access Journals (Sweden)

    Lídice Peraza Cruz

    2014-03-01

    Full Text Available Implementation of Quality Management System in testing laboratories offers the possibility of its accreditation and a frame for cooperation with other organizations, supporting information and experience exchange, as well as standards and procedures harmonization. To improve the performance of the Center for Genetic Engineering and Biotechnology of Sancti Spíritus testing laboratory, assuring technically valid data and results which promote technical competence and credibility of in vitro diagnostics and biological reagents products, a procedure was designed to implement a Quality Management System. This procedure applies Deming´s Quality Cycle and considers all relevant requirements in NC ISO/IEC 17025:2006 “General requirements for the competence of testing and calibration laboratories” and Regulation No. 20 2004 “Good Manufacturing Practices for in vitro Diagnostics” of Center for State Control of Drugs, Equipment and Medical Devices. We recommend an auto evaluation method, designed by authors, to verify quality management system accomplishment.

  18. Total quality management and the silent patient.

    Science.gov (United States)

    Mills, Ann E; Rorty, Mary V

    2002-10-01

    This essay examines the impact of the imposition of businesses techniques, in particular, those associated with Total Quality Management, on the relationships of important components of the health care delivery system, including payers, managed care organizations, institutional and individual providers, enrollees, and patients. It examines structural anomalies within the delivery system and concludes that the use of Total Quality Management techniques within the health care system cannot prevent the shift of attention of other components away from the enrollee and the patient, and may even contribute to it. It speculates that the organization ethics process may serve as a quality control mechanism to prevent this shift and so help eliminate some of the ethically problematic processes and outcomes within the health care delivery system.

  19. Assessing the outcome of Strengthening Laboratory Management Towards Accreditation (SLMTA) on laboratory quality management system in city government of Addis Ababa, Ethiopia.

    Science.gov (United States)

    Sisay, Abay; Mindaye, Tedla; Tesfaye, Abrham; Abera, Eyob; Desale, Adino

    2015-01-01

    Strengthening Laboratory Management Toward Accreditation (SLMTA) is a competency-based management training programme designed to bring about immediate and measurable laboratory improvement. The aim of this study is to assess the outcome of SLMTA on laboratory quality management system in Addis Ababa, Ethiopia. The study used an Institutional based cross sectional study design that employed a secondary and primary data collection approach on the participated institution of medical laboratory in SLMTA. The study was conducted in Addis Ababa city government and the data was collected from February 'April 2014 and data was entered in to EPI-data version 3.1 and was analyzed by SPSS version 20. The assessment finding indicate that there was a significant improvement in average scores (141.4; range of 65-196, 95%CI=86.275-115.5, p=0.000) at final with 3 laboratories become 3 star, 6 laboratories were at 2 star, 11 were 1 star. Laboratory facilities respondents which thought getting adequate and timely manner mentorship were found 2.5 times more likely to get good success in the final score(AOR=2.501, 95% CI=1.109-4.602) than which did not get it. At the end of SLMTA implementation,3 laboratories score 3 star, 6 laboratories were at 2 star, 11 were at 1 star. The most important contributing factor for not scoring star in the final outcome of SLMTA were not conducting their customer satisfaction survey, poor staff motivation, and lack of regular equipment service maintenance. Mentorship, onsite and offsite coaching and training activities had shown a great improvement on laboratory quality management system in most laboratories.

  20. KNOWLEDGE, INTELECTUAL CAPITAL AND QUALITY MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Stevan Živojinović

    2009-12-01

    Full Text Available From the contemporary change management paradigm and new, knowledge-based economy, we emphasize the impact of advanced managerial tools. As evidenced in practice, simultaneous implementation of several management approaches, concepts and methods brings about more integral corporate success. We advocate integration of up-to-date approaches - knowledge management (KM and intellectual capital management (ICM as well as balanced scorecard (BSC under the "conceptional umbrella" of quality management, i.e. quality management system (QMS and total quality management (TQM. Interrelating elements of these management concepts through comparison of respective characteristics, differences and similarities, connections and complementary activities, we establish relations and interdependence which result in synergy when applied concurrently. QMS implementation (in accordance with ISO 9000 standard series, enroute to TQM, KM is improved, intellectual capital enlarged (via knowledge, skills, motivation, management systems, procedures, information and product flow, customer and other stakeholder relations and application of BSC facilitated. Conversely, KM and BSC improve opportunities for attaining organisational and business excellence. All mentioned concepts can be viewed as facets of modern integral management model, in continual dynamic interaction that brings about a potential for improved competitive advantage and business performance.