WorldWideScience

Sample records for public library services

  1. Public Library Services to Ethno-Cultural Minorities.

    Science.gov (United States)

    Schulte-Albert, Hans G.

    1984-01-01

    Report on development of multicultural and multilingual public library services in Federal Republic of Germany highlights influx of migratory workers, education, occupational training, efforts of public libraries to address information needs of foreign workers, illiteracy, and an international seminar titled "Books for Children from…

  2. Assessing users satisfaction with service quality in Slovenian public library

    Directory of Open Access Journals (Sweden)

    Igor Podbrežnik

    2016-07-01

    Full Text Available Purpose: A research was made into user satisfaction with regard to the quality of library services in one of the Slovenian public libraries. The aim was to establish the type of service quality level actually expected by the users, and to determine their satisfaction with the current quality level of available library services.Methodology: The research was performed by means of the SERVQUAL measuring tool which was used to determine the size and direction of the gap between the detected and the expected quality of library services among public library users.Results: Different groups of users provide different assessments of specific quality factors, and a library cannot satisfy the expectations of each and every user if most quality factors display discrepancies between the estimated perception and expectations. The users expect more reliable services and more qualified library staff members who would understand and allocate time for each user’s individual needs. The largest discrepancies from the expectations are detected among users in the under-35 age group and among the more experienced and skilled library users. The results of factor analysis confirm the fact that a higher number of quality factors can be explained by three common factors affecting the satisfaction of library users. A strong connection between user satisfaction and their assessment of the integral quality of services and loyalty has been established.Research restrictions: The research results should not be generalised and applied to all Slovenian public libraries since they differ in many important aspects. In addition, a non-random sampling method was used.Research originality/Applicability: The conducted research illustrates the use of a measuring tool that was developed with the aim of determining the satisfaction of users with the quality of library services in Slovenian public libraries. Keywords: public library, user satisfaction, quality of library services, user

  3. Surveys of Online Information Service in Large Public Libraries.

    Science.gov (United States)

    Woy, James B.

    1983-01-01

    Reports results of 1983 survey of 25 public libraries and 1981 survey of 11 public libraries, both of which focused on facets of online information services--user fees, databases, documentation, equipment, miscellaneous services, and subject areas searched. The 1983 questionnaire and seven sources are appended. (EJS)

  4. The Public's Attitude Toward Public Library Services in Essex County, New Jersey; A Research Study Conducted for the Essex County Library Directors Group Public Relations Committee.

    Science.gov (United States)

    Market Dynamics, Inc., Princeton, NJ.

    In order to structure an effective campaign aimed at increasing the usage of the public libraries in Essex County, New Jersey, this research project was undertaken to determine the consumer attitudes toward various aspects of public library services. These aspects include: extent of public library usage; awareness of library services offered,…

  5. Innovative public library services - staff-less or staff-intensive?

    DEFF Research Database (Denmark)

    Johannsen, Carl Gustav Viggo

    2014-01-01

    Purpose – Several recent library innovations seem to make professional and clerical staff superfluous such as automated loan and delivery equipment, staff-less libraries open in 80 hours a week, and virtual services, enabling users to search the library catalogue and make reservations of library...... materials from their home address. The purpose of this paper is to examine whether such developments will necessarily lead to a situation where public libraries become self-service institutions or to what extent self-service and innovative staff-intensive library services can develop and co......-exist. Furthermore, the paper will examine what challenges library leaders face and what they can do, and actually have done, to handle staff resistance and other related problems to the benefit of both the users, the local communities, and also, the staff, in particular, when introducing new and innovative services...

  6. Multiple Case Studies of Public Library Systems in New York State: Service Decision-Making Processes

    Science.gov (United States)

    Ren, Xiaoai

    2012-01-01

    This research examined the functions and roles of public library systems in New York State and the services they provide for individual libraries and the public. The dissertation further studied the service decision-making processes at three selected New York State cooperative public library systems. Public library systems have played an important…

  7. Perspectives on Library Public Services from Four Leaders

    Science.gov (United States)

    Dallis, Diane

    2017-01-01

    This article explores and examines the state of library services through interviewing a small group of directors, associate deans, and associate university librarians of public services and identifying common themes and insightful views on this area of librarianship. The participants respond to the same set of questions that cover topics including…

  8. Diversifying Fiscal Support by Pricing Public Library Services: A Policy Impact Analysis.

    Science.gov (United States)

    Hicks, Donald A.

    1980-01-01

    Addresses the possibility of diversifying the resource base of public libraries dependent on property taxes for funding through the setting of fees for library services, and reports on a pricing policy adopted by the Dallas Public Library System. Twenty-seven references are cited. (FM)

  9. A Recent Comparison on Public', Libraries

    Directory of Open Access Journals (Sweden)

    Bülent Yılmaz

    1999-03-01

    Full Text Available Public libraries have been changing by depend on the social development. This changing can create the new problems for public libraries. To make some evaluations on public libraries is important in bringing light to these problems. To compare the public library system and services in a country with the others can give useful results. In these research, Turkish public library system and services has been compared with the public library system dnd services in England, Netherland and Austria. As a result, it hçıs been understood that Turkish public libraries have some important insufficiencies according to the other countries.

  10. Publication Services at the University Library Graz: A New Venture, a New Role

    Science.gov (United States)

    Ginther, Clara; Lackner, Karin; Kaier, Christian

    2017-01-01

    Establishing Publication Services in the library at the University of Graz did more than broaden the service portfolio of the library. A convergence of expertise at the library, needs of researchers at the university, and ongoing changes in scholarly communication also contributed to the evolution of the library's role and profile. The new…

  11. Can your public library improve your health and well-being? An investigation of East Sussex Library and Information Service.

    Science.gov (United States)

    Ingham, Anneliese

    2014-06-01

    This article is only the second in the Dissertations into Practice series to highlight the role of public libraries in health information. It is the result of an investigation into the provision of health information in East Sussex Library and Information Service, which formed the basis of Anneliese Ingham's dissertation for her MA in Information Studies at the University of Brighton. At the time Anneliese was doing her research, the service was experimenting with different ways of providing healthcare information at one of its main libraries, and they were interested in the impact of this. The provision of health information to the public is one of my own research interests, and I was Anneliese's dissertation supervisor. I thought she produced a very good piece of work, and the results she highlights in this article are applicable to all public library authorities. Anneliese graduated with an MA in 2012 and worked for East Sussex Library and Information Service, which she joined whilst she was still studying. AM. © 2014 The authors. Health Information and Libraries Journal © 2014 Health Libraries Group.

  12. Users education in the virtual public library. Resources and procedures in the Spanish public libraries

    Directory of Open Access Journals (Sweden)

    Francisco Javier García Gómez

    2004-01-01

    Full Text Available Some Spanish public libraries have sites Web in a new digital work environment. These libraries are already delivered some services in their virtual branches. We are interesting to analyze user education in their sites Web. We are reviewed and tested some digital resources and services for user education in public libraries at World Wide Web. Level developing obtained in this library work is shown in conclusions. Likewise, we contributed some references about public library web sites design focused in user education and library instruction

  13. FY 2008 Public Libraries Survey

    Data.gov (United States)

    Institute of Museum and Library Services — Dig into FY 2008 data on public library systems (referred to as administrative entities in the Public Libraries Survey) and main libraries, branches, and bookmobiles...

  14. FY 2010 Public Libraries Survey

    Data.gov (United States)

    Institute of Museum and Library Services — Dig into FY 2010 data on public library systems (referred to as administrative entities in the Public Libraries Survey) and main libraries, branches, and bookmobiles...

  15. FY 2011 Public Libraries Survey

    Data.gov (United States)

    Institute of Museum and Library Services — Dig into FY 2011 data on public library systems (referred to as administrative entities in the Public Libraries Survey) and main libraries, branches, and bookmobiles...

  16. FY 2009 Public Libraries Survey

    Data.gov (United States)

    Institute of Museum and Library Services — Dig into FY 2009 data on public library systems (referred to as administrative entities in the Public Libraries Survey) and main libraries, branches, and bookmobiles...

  17. 42 CFR 4.8 - Publication of the Library and information about the Library.

    Science.gov (United States)

    2010-10-01

    ... 42 Public Health 1 2010-10-01 2010-10-01 false Publication of the Library and information about the Library. 4.8 Section 4.8 Public Health PUBLIC HEALTH SERVICE, DEPARTMENT OF HEALTH AND HUMAN SERVICES GENERAL PROVISIONS NATIONAL LIBRARY OF MEDICINE § 4.8 Publication of the Library and information...

  18. Service Quality: An Unobtrusive Investigation of Interlibrary Loan in Large Public Libraries in Canada.

    Science.gov (United States)

    Hebert, Francoise

    1994-01-01

    Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…

  19. An Exploratory Study: A Kinesic Analysis of Academic Library Public Service Points

    Science.gov (United States)

    Kazlauskas, Edward

    1976-01-01

    An analysis of body movements of individuals at reference and circulation public service points in four academic libraries indicated that both receptive and nonreceptive nonverbal behaviors were used by all levels of library employees, and these behaviors influenced patron interaction. (Author/LS)

  20. Leadership In The Public Library : Case Study In Tenteram City Public Library

    Directory of Open Access Journals (Sweden)

    Muhammad Irsyad Al Fatih

    2018-01-01

    Full Text Available In the formal and informal organization, it is always found someone who is considered more prominent than others, who then appointed or designated as a leader. The Leader of an organization is expected to have leadership qualities, which showed his skills in leading organizations. A leader in the library requires synergy between skills in library management and leadership in general in order to create a good working atmosphere and to encourage the library staff in providing the best services to the patron community. Tenteram City Public library since year of 2018 has never experienced a change of its leader. Research using qualitative approach aimed to identify the leadership of Tenteram City public library leader in developing human resources and library services. Data of this study is gathered through observation and interviews. It is found that the head of the library serves as a role model in imbedding working discipline, he never involved the staff in decision making, the fear of making mistake is the working atmosphere created in the library. The Research found that the head of Tenteram City public library adopts autocratic leadership.

  1. Leadership In The Public Library : Case Study In Tenteram City Public Library

    Directory of Open Access Journals (Sweden)

    Muhammad Irsyad Alfatih

    2017-06-01

    In the formal and informal organization, it is always found someone who is considered more prominent than others, who then appointed or designated as a leader. The Leader of an organization is expected to have leadership qualities, which showed his skills in leading organizations. A leader in the library requires synergy between skills in library management and leadership in general in order to create a good working atmosphere and to encourage the library staff in providing the best services to the patron community. Tenteram City Public library since year of 2018 has never experienced a change of its leader. Research using qualitative approach aimed to identify the leadership of Tenteram City public library leader in developing human resources and library services. Data of this study is gathered through observation and interviews. It is found that the head of the library serves as a role model in imbedding working discipline, he never involved the staff in decision making, the fear of making mistake is the working atmosphere created in the library. The Research found that the head of Tenteram City public library adopts autocratic leadership.

  2. Places for all? Cape Town’s public library services to gays and lesbians

    Directory of Open Access Journals (Sweden)

    Genevieve Hart

    2010-01-01

    Full Text Available The article reports on an investigation of the provision of gay and lesbian literature and of information services to gays and lesbians in Cape Town’s public libraries. Although by definition public libraries serve all members of a community, the international literature suggests that they neglect the reading and information needs and interests of gays and lesbians. The progressive South African Constitution views the rights of gays and lesbians as human rights; yet homophobia is prevalent. Using a questionnaire, the study explored attitudes and practices of 69 senior librarians, responsible for collection development, across all six of Cape Town’s library districts. The situation was found to be “spotty” with only 26 respondents believing that their library service is meeting the needs of gays and lesbians. The survey found contradictions between stated beliefs and behaviours. Thus, although most agree that LGBT rights to information and equal services are human rights, only 55% consider LGBT people in their selection procedures and very little material is acquired. Information services are thin with, for example, only 10% of the libraries in the survey providing LGBT related information in their community information files.

  3. Beyond Library Power: Reader's Digest Adds Public Libraries to the Mix.

    Science.gov (United States)

    Rockfield, Gary

    1998-01-01

    Describes the Tall Tree Initiative for Library Services, sponsored by the Reader's Digest Foundation and administered by the public and school library systems of Westchester County, New York. The initiative focuses on improving services offered children in the 21st century, and demands a new level of school-public library cooperation. (AEF)

  4. Curry’s Study on the Quality of Public Library Reference Service to LGBTQ Youth

    Directory of Open Access Journals (Sweden)

    Gregg A Stevens

    2018-02-01

    Full Text Available A Review of: Curry, A. (2005. If I ask, will they answer? Evaluating public library reference service to gay and lesbian youth. Reference & User Services Quarterly, 45(1, 65-75. Retrieved from https://www.jstor.org/journal/refuseserq Abstract Objective - To assess the quality of service provided by reference staff in public libraries when presented with a request for LGBTQ information by a young person. Design - Unobtrusive observation without informed consent. Setting - Public library branches in the greater Vancouver area, British Columbia, Canada. Subjects - Reference librarians. Methods - A 19-year-old posing as a high school student approached reference desk staff at 20 public library branches. The student proxy, “Angela”, was instructed to ask for books on forming a gay-straight alliance at her school and, if there was a full reference interview, to also ask for recommendations of novels that the group might read. She recorded the reactions, both verbal and nonverbal, using Reference and User Services Association guidelines as a template. Library administrators were aware of the potential visits and permitted the research, but the reference desk staff were not aware of a potential visit by the student proxy. The researcher claimed that her method, while deceptive, was necessary to obtain authentic reactions from the library staff. Main Results - Most reference librarians approached by Angela made adequate attempts to assist her, although a few library staff reacted negatively to her query. Half of the librarians reacted positively to the patron’s request, with most of the others providing neutral responses. Very few of the librarians actually taught the patron how to use the library’s catalog to search for materials, and most of the librarians were unable to find appropriate materials due to not knowing the appropriate search terms. Only three library staff showed overt disapproval of the search topic, such as frowning or rushing

  5. Music Provision in UK Public Libraries

    Science.gov (United States)

    Dorney, Carl; McKnight, Cliff

    2004-01-01

    Public library music provision, as a less traditional role for public libraries, has always caused contention: a vital source of cultural materials within the community though never confirmed to be a core part of library services by the Government. This article concerns itself with a detailed consideration of the decline of music services over the…

  6. Funding issues and the delivery of public library services in Nigeria ...

    African Journals Online (AJOL)

    This paper examined the impact of government public expenditure on education and the effect of special funding in enhancing the delivery of public library services in Nigeria. secondary data were collected from the websites of the Central Bank of Nigeria (CBN) and Education Trust Fund (ETF.). Results from the regression ...

  7. Mobile technology for expansion of service range medan public library

    Science.gov (United States)

    Siregar, A. R.; Dewiyana, H.

    2018-03-01

    The information society, especially library users, expects an easier and faster way to get information and share knowledge. The library also implements the best way to provide the best service and the easiest way to disseminate and share information with its users. One technology that allows libraries more closely with their users is mobile technology. This paper aims to determine the basic conditions of mobile technology services and mobile services most needed library users, as well as constraints faced by libraries and users in the application of mobile technology. This paper will help libraries to develop better M-Library services in expanding the reach of library services. Methods of data collection were conducted through surveys through questionnaires, interviews, and direct observation. The results of the use of mobile technology applications in libraries bring great advantages to provide better library services and to improve accessibility of library resources in the easiest way, but due to lack of funds, lack of skills and lack of staff, many libraries are unable to provide this service with very successful.

  8. Libraries and Accessibility: Istanbul Public Libraries Case

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    Gül Yücel

    2016-12-01

    Full Text Available In the study; the assessment of accessibility has been conducted in Istanbul public libraries within the scope of public area. Public libraries commonly serve with its user of more than 20 million in total, spread to the general of Turkey, having more than one thousand branches in the centrums and having more than one million registered members. The building principles and standards covering the subjects such as the selection of place, historical and architectural specification of the region, distance to the centre of population and design in a way that the disabled people could benefit from the library services fully have been determined with regulations in the construction of new libraries. There are works for the existent libraries such as access for the disabled, fire safety precautions etc. within the scope of the related standards. Easy access by everyone is prioritized in the public libraries having a significant role in life-long learning. The purpose of the study is to develop solution suggestions for the accessibility problems in the public libraries. The study based on the eye inspection and assessments carried out within the scope of accessibility in the public libraries subsidiary to Istanbul Culture and Tourism Provincial Directorate Library and Publications Department within the provincial borders of Istanbul. The arrangements such as reading halls, study areas, book shelves etc. have been examined within the frame of accessible building standards. Building entrances, ramps and staircases, horizontal and vertical circulation of building etc. have been taken into consideration within the scope of accessible building standards. The subjects such as the reading and studying areas and book shelf arrangements for the library have been assessed within the scope of specific buildings. There are a total of 34 public libraries subsidiary to Istanbul Culture and Tourism Provincial Directorate on condition that 20 ea. of them are in the

  9. Web pages of Slovenian public libraries

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    Silva Novljan

    2002-01-01

    Full Text Available Libraries should offer their patrons web sites which establish the unmistakeable concept (public of library, the concept that cannot be mistaken for other information brokers and services available on the Internet, but inside this framework of the concept of library, would show a diversity which directs patrons to other (public libraries. This can be achieved by reliability, quality of information and services, and safety of usage.Achieving this, patrons regard library web sites as important reference sources deserving continuous usage for obtaining relevant information. Libraries excuse investment in the development and sustainance of their web sites by the number of visits and by patron satisfaction. The presented research, made on a sample of Slovene public libraries’web sites, determines how the libraries establish their purpose and role, as well as the given professional recommendations in web site design.The results uncover the striving of libraries for the modernisation of their functions,major attention is directed to the presentation of classic libraries and their activities,lesser to the expansion of available contents and electronic sources. Pointing to their diversity is significant since it is not a result of patrons’ needs, but more the consequence of improvisation, too little attention to selection, availability, organisation and formation of different kind of information and services on the web sites. Based on the analysis of a common concept of the public library web site, certain activities for improving the existing state of affairs are presented in the paper.

  10. A Study on Volunteers of the Storytelling of Training in Public Libraries: A Case Study on Volunteer Storyteller of Taipei Public Library

    Directory of Open Access Journals (Sweden)

    Yu-Ping Peng

    2017-03-01

    Full Text Available In recent years, the administrators of public library administrators have been actively promoting children’s reading services. In particular, storytelling activities have a significantly positive effect on enhancing children’s interest and ability in reading. Because of human resource shortages at public libraries, providing these services depends on volunteers. The public libraries should enhance the competencies of volunteers who engage in storytelling, and provide appropriate training for maintaining as well as improving the effectiveness of storytelling services. Therefore, this study was conducted to examine the storytelling training of storytelling volunteers. The study used in-depth interviews to obtain information on the experiences, ideas, and suggestions of public library storytelling volunteers at Taipei Public Library. Current education and training of storytelling volunteer encompasses demand analysis, implementation methods, course content, assessment of effectiveness, and suggestions for adjusting education and training in public library. Finally, the present study results are provided for education and training of storytelling volunteers for public libraries.

  11. Customer Satisfaction with Public Libraries.

    Science.gov (United States)

    D'Elia, George; Rodger, Eleanor Jo

    1996-01-01

    Surveys conducted in 142 urban public libraries examined customer satisfaction, comparisons with other libraries, and factors affecting satisfaction. Overall, customers were satisfied with their libraries but experienced different levels of satisfaction based on convenience, availability of materials and information, and services facilitating…

  12. Transformation of Library Services in Nuclear Malaysia: e-SDI

    International Nuclear Information System (INIS)

    Mohd Hafizal Yusof; Nasaruddin Ahmad; Habibah Adnan

    2015-01-01

    In order to deliver its services to the public, library must have initiatives to attract the public on using their services. One of the services offered by the library is information packaging or Selective Dissemination of Information (SDI). SDI is services that enable the librarian to serve the user on upcoming information according to the users interest. Before this, librarian will package new publication or information regarding certain topics of the user need and deliver it to the target user frequently. Theorically, this service is connection between library and user and back to library again. Nuclear Malaysia Library has used Integrated Library Management Utilities (ILMU) since 2005. Through this system, there is one module known as Article Browsing where its function same with SDI. This paper will elaborate on transformation of SDI services from conventional to the electronic form. (author)

  13. The use of library learning centres in the Ghana Public Library: A ...

    African Journals Online (AJOL)

    One of the current trends in public library service provision is the introduction of Learning Centres in addition to the traditional services provided. It is in the light of this that this study sets out to find out how feasible it is to establish learning centres in public libraries in Ghana and their possible influences on user patronage.

  14. Slovenian Public Libraries in 2010

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    Gorazd Vodeb

    2013-09-01

    Full Text Available ABSTRACTPurpose:  The article presents the 2010 Slovenian public library statistics. Performance indicators are compared to library regulations and standards, and to the goals of the Resolution on the 2008-2011 National Programme for Culture. Opening time, library space and equipment, the size of collections and the number of additions are surveyed. Staff structure and financial data are presented as well as the data about visitors, registered members, loans and other library services.   Methodology/approach:  Data collected via the annual statistical survey of Slovenian public libraries are used. They were collected and published by the Library System Development Centre at the National & University Library.   Results:  Data show the stability of the public library income. The level of resources has been generally increased. The number of loans and visits are still rising whereas the number of registered users is slightly dropping. The extent of digitalisation of library materials has been significantly increased.       Research limitation:  The average value of performance indicators is presented.      Originality/practical implications:  Results can be used for monitoring public library development.

  15. A Study on Volunteers of the Storytelling of Training in Public Libraries: A Case Study on Volunteer Storyteller of Taipei Public Library

    OpenAIRE

    Yu-Ping Peng; Po-Han Chuang

    2017-01-01

    In recent years, the administrators of public library administrators have been actively promoting children’s reading services. In particular, storytelling activities have a significantly positive effect on enhancing children’s interest and ability in reading. Because of human resource shortages at public libraries, providing these services depends on volunteers. The public libraries should enhance the competencies of volunteers who engage in storytelling, and provide appropriate training for ...

  16. Comparative Analysis of the Development of Multicultural Library Services in the Spanish Public Library Network (2007-2010)

    Science.gov (United States)

    Garcia Lopez, Fatima; Caridad Sebastian, Mercedes; Morales Garcia, Ana Maria

    2012-01-01

    Introduction: The percentage of foreign-born residents in Spain has multiplied almost fourfold over the last decade. Immigration has changed our society, both from a demographic and economic perspective, and from a cultural and political prospective. The Spanish public library network, a democratic institution that provides services, initially, of…

  17. IFLA General Conference, 1989. Division of Libraries Serving the General Public. Section on Library Services to Multicultural Populations; Round Table--International Association of Metropolitan City Libraries; Round Table on Mobile Libraries. Booklet 31.

    Science.gov (United States)

    International Federation of Library Associations, The Hague (Netherlands).

    The seven papers in this collection continue the presentations from the Division of Libraries Serving the General Public: (1) "Multicultural Activities for Children and Young People at the Munich International Youth Library" (German and English versions; Lioba Betten); (2) "Multicultural Literature and Library Services for Children:…

  18. Public Services and Outreach in Rare Book, Manuscript, and Special Collections Libraries.

    Science.gov (United States)

    Traister, Daniel

    2003-01-01

    Discusses the new emphasis in special collections, especially in academic libraries, on the promotion of materials. Highlights include the economic basis of promotion; exhibitions; classroom ventures; the Web; seminars and other discussion groups; creative writing courses; one-time events; friends, tourists, and the public; and reference services.…

  19. A Study on Librarian Service Providers' Awareness and Perceptions of Library Services for the Disabled

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    Younghee Noh

    2011-12-01

    Full Text Available The purpose of this study is to improve library promotional marketing for the disabled by identifying requirements of public library disability services. This study aimed to investigate librarian service providers' awareness of library programs for the disabled in order to prepare a systematic plan for promoting such library services. Research methods used are a literature analysis and survey. First, the ratio of respondents with experience promoting activities and services for the disabled was less than 50%. Second, regarding methods for promoting library disability services, the respondents used library homepages, press releases, library user guides, library newsletters, and library pamphlets in that order. Third, when asked what kind of PR media the library disability service providers had experience with and how often they use it, library boards and banners were the most common response. Fourth, suggested improvements to the current design and content of PR materials included: clearer word choice (or greater understandability, more detailed descriptions, simpler layouts, and more interesting or eye-catching content in that order. Fifth, the library disability services which are in the most need of public relations were guide information for library disability services, Library and Information Service (DOI services and search services, using alternative materials and the library collection, and aiding the information search. Overall, when evaluating the promotion of disability services in Korea, the library's public relations for disabled services needs to improve because currently neither librarians nor the disabled community they are targeting has frequent or quality experience with it. Thus, the policy department for the library disability services must develop a variety of promotional strategies adjusted for each type of the disability and distribute PR materials to service providers individually, making sure to utilize effective PR

  20. Female Public Library Patrons Value the Library for Services, Programs, and Technology. A Review of: Fidishun, Dolores. “Women and the Public Library: Using Technology, Using the Library.” Library Trends 56.2 (2007: 328-43.

    Directory of Open Access Journals (Sweden)

    Virginia Wilson

    2009-03-01

    respondents who reported ages between 18 and 79 years. Seventy-one percent of these reported having a bachelor’s degree or higher. The study uses some contrasting data from the men’s responses where appropriate. In terms of library use, out of the 184 respondents, 42% came to the library monthly, while 36% visited the library weekly. Sixty-two percent of respondents knew they could email the library and 72% knew that they could call the library with questions. As for reasons for library use, the most prominent response was to borrow books rather than buying them. The second most common reason for using the library related to children’s books and programming for children. Other common reasons for library use included research activities, using public computers, reading, use of services such as photocopying and tax forms, and to volunteer or tutor. The library was also used as a place of solitude, where women could find a place and time for themselves. The author compared the men’s results to the women’s responses, and found that coming to the library for books was lower on the list, and very few men mentioned children’s library services. Men came to the library more often than women to study or read. In terms of using technology, the female respondents were fairly tech-savvy. Seventy-four percent of respondents felt comfortable using computers. Only 5% replied that using computers meant more work for them. Eighty-two percent said they used a computer on a regular basis, and 98% reported that they had used the Internet. Out of those who use the Internet, 91% used it at home, 64% used it at work, and 34% used it at the public library. Ninety-eight percent of women who used the Internet used a search engine such as Google or Yahoo to find information. Topics frequently mentioned were medical and travel information, information for their children, and shopping. Men, by contrast, listed shopping and finding medical information as their second reason for using the

  1. Library Service to the Spanish Speaking.

    Science.gov (United States)

    Peterson, Anita R.

    This manual was developed to formalize Inglewood Public Library's existing policies and programs regarding library services to the Spanish speaking, and to define future program goals. The introduction discusses why such services have been initiated, why the manual was developed, and the potential benefits the manual has for library…

  2. A Model Library in Tehran, Iran: The Hosseinieh Ershad Public Library.

    Science.gov (United States)

    Hary, Nicoletta Mattioli

    1995-01-01

    Describes the Hosseinieh Ershad Public Library, a model library established in Iran after the Islamic Revolution that contains a predominant religious collection. Reviews the library's historical background, current cataloging system, collections and their circulation, services to blind patrons and children, funding and staff. Photographs of the…

  3. Let us present ourselves to the public : marketing communication tools in the public library

    Directory of Open Access Journals (Sweden)

    Barbara Kovář

    2000-01-01

    Full Text Available Marketing communication is a field of marketing which is indispensable, alongside other fields, for a successful realization of the development strategy in an organization. Advertising, public relations and publicity, sales promotion, direct selling, personal selling and direct marketing are marketing communication tools. The supply of an organisation can be presented by an optimal combination of tools. A public image can be created, new users of products and services can be attracted. Public libraries, as information centres offer various services - lending library materials, supplying information, and various other activities and events for individual target groups. Therefore, all communication tools can be used effectively in organizing and implementing these services in public libraries. The article presents a combination of communication tools, their planning and use while performing various kinds of activities in a public library.

  4. Educational power of public libraries

    Directory of Open Access Journals (Sweden)

    Silva Novljan

    2004-01-01

    Full Text Available Education services also define the activities of Slovene public libraries. In planning targeted services they are often faced with development lagging. The accelerated progress in this field also reminds them of their lagging and points to a very uneven development and quality level of library activities in the various environments they are centered in. Perhaps due to such conditions public libraries do not excell in developing activities to satisfy education needs of their users. Even so, some successful cases point to the fact that libraries know how to act and could be successful under suitable conditions. The article presents an overview on how the law-defined needs for liferlong education (learning, education of users and information literacy, are meet through aquisition policies and through the realisation of different events taking into account the various levels of literacy of the participating population. The analysis of available reports and data point to the fact that libraries could be more successful if supported by increased expert help backed by financial aid.

  5. Library 2.0: Service for the Next-Generation Library

    Science.gov (United States)

    Casey, Michael E.; Savastinuk, Laura C.

    2006-01-01

    Libraries are changing. Funding limits and customer demands are transforming staffing levels, service models, access to resources, and services to the public. Administrators and taxpayers are seeking more efficient ways of delivering services to achieve greater returns on financial investments. In this article, the author discusses the benefits of…

  6. Public libraries, information society and technology: communication

    Directory of Open Access Journals (Sweden)

    Elsa Barber

    2001-01-01

    Full Text Available The research team focuses in the influence that Argentinian public libraries (popular and public have with library automation and public services oriented to the use of information technologies, and the acquisition of communitarian information skills within the information society. The methodology consists of a survey already successfully approved in previous investigations by the research team (UBACYT FI013 and TF06. The questionnaire focuses on related variables. On one hand, the variables were related to libraries automation processes (equipment, information systems,working modules, retrospective conversion, digitization, networks,and so on. And on the other hand, with given information technologies services (access to networks and documents in every media, Web navigation assistance, information technology local server, services to minorities, and so on. Data would be gathered with specific applications from the social sciences field. The final stage would be to study specific aspects of the automation processes of the libraries surveyed, in order to verify the reciprocal relationship between the automation level reached. And subsequently, to examine the likelihood of establishing new services that respond to the community information trends within the information technology and telecommunications development context.

  7. The Facebook challenge for public libraries in Romania

    Directory of Open Access Journals (Sweden)

    Octavia-Luciana Madge

    2014-01-01

    Full Text Available Social networks have rapidly won their place in our life and in the activity of many private and public organizations and institutions. At library level, social networks have demonstrated their role as good marketing tools and their utility for a better communication with users. Public libraries in Romania have lately experienced great transformations in terms of the approach of their relationship with the users and the improvement of their activity. They have also launched a series of new services in order to meet the needs of the community they serve and to attract new users. Implementing and using new applications such as online social networks, more exactly Facebook was one of these recent developments. This paper analyzes the way in which social networks are used at the level of public libraries in Romania by the example of three large public libraries and the way in which these libraries advertise their services through Facebook.

  8. Do you web 2.0? public libraries and social networking

    CERN Document Server

    Berube, Linda

    2011-01-01

    Web 2.0 technology is a hot topic at the moment, and public librarians in particular are beginning to feel the pressure to apply these tools. Indeed, Web 2.0 has the potential to transform library services, but only if the policy and strategy for those services are ready to be transformed. The author not only reviews these tools and provides practical advice and case studies on how they can be applied in the public library setting, but also recommends the policies and business cases that begin to create a new strategy for public libraries.particularly geared to the public library settingadvice

  9. Evaluating School Library Information Services in the Digital Age.

    Science.gov (United States)

    Everhart, Nancy

    2000-01-01

    Discusses criteria for evaluating school library information services. Highlights include types of services; physical facilities; library usage; circulation statistics; changes due to technology; fill rate, or the percentage of successful searches for library materials; OPAC (online public access catalog) reports; observation; and examining…

  10. Research evaluation support services in biomedical libraries.

    Science.gov (United States)

    Gutzman, Karen Elizabeth; Bales, Michael E; Belter, Christopher W; Chambers, Thane; Chan, Liza; Holmes, Kristi L; Lu, Ya-Ling; Palmer, Lisa A; Reznik-Zellen, Rebecca C; Sarli, Cathy C; Suiter, Amy M; Wheeler, Terrie R

    2018-01-01

    The paper provides a review of current practices related to evaluation support services reported by seven biomedical and research libraries. A group of seven libraries from the United States and Canada described their experiences with establishing evaluation support services at their libraries. A questionnaire was distributed among the libraries to elicit information as to program development, service and staffing models, campus partnerships, training, products such as tools and reports, and resources used for evaluation support services. The libraries also reported interesting projects, lessons learned, and future plans. The seven libraries profiled in this paper report a variety of service models in providing evaluation support services to meet the needs of campus stakeholders. The service models range from research center cores, partnerships with research groups, and library programs with staff dedicated to evaluation support services. A variety of products and services were described such as an automated tool to develop rank-based metrics, consultation on appropriate metrics to use for evaluation, customized publication and citation reports, resource guides, classes and training, and others. Implementing these services has allowed the libraries to expand their roles on campus and to contribute more directly to the research missions of their institutions. Libraries can leverage a variety of evaluation support services as an opportunity to successfully meet an array of challenges confronting the biomedical research community, including robust efforts to report and demonstrate tangible and meaningful outcomes of biomedical research and clinical care. These services represent a transformative direction that can be emulated by other biomedical and research libraries.

  11. Indiana State University Undergraduate Students' Channels of Knowledge of and Use of Cunningham Memorial Library's Public Services.

    Science.gov (United States)

    Lyle, Jack W.

    An application of the diffusion of innovations theory to library marketing, this study was designed to determine what channels of knowledge are more effective in persuading undergraduate students to adopt the use of library public services. To explore this topic at the local level, the following question was formulated: By what communication…

  12. Readiness of librarians in public libraries towards integration of ...

    African Journals Online (AJOL)

    The study is designed to x-ray the level of preparedness of librarians in Nigerian Public libraries towards integrating social media to the provision of library and information services (LIS). The survey research method was adopted using public libraries in south-east geo-political zone of Nigeria. The population of study ...

  13. Assessing service quality satisfying the expectations of library customers

    CERN Document Server

    Hernon, Peter; Dugan, Robert

    2015-01-01

    Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

  14. The role of public sector libraries on enhancing public officers ...

    African Journals Online (AJOL)

    GOJEH

    enhance public officers' quality service delivery in Ethiopia. Most public ... Ethiopia. The study concluded the Libraries in the Ethiopian public sector are inadequately ... portion of a nation's affairs, especially economic ... and in some cases considered an irrelevant arm of the ..... approving the sponsorship of this research ...

  15. Leadership Diversity: A Study of Urban Public Libraries

    Science.gov (United States)

    Winston, Mark; Li, Haipeng

    2007-01-01

    Diversity has been identified as a priority in library and information services for some time. The limited published research on diversity programs in libraries, though, has focused on academic libraries. This article represents the results of a study of leadership diversity in large, urban public libraries. In the study of members of the Urban…

  16. Historical Background, Development and Standard of Public Libraries

    African Journals Online (AJOL)

    It has been observed that public libraries in Nigeria have not developed asexpected. Instead of moving forward, they are still very backward in terms of development. This paper examines the historical background development and standard of public libraries services in Nigeria. It looks at the roles and the sources of funding ...

  17. Evolution of an academic–public library partnership

    Directory of Open Access Journals (Sweden)

    Robert J, Engeszer

    2016-01-01

    Full Text Available A partnership to improve access to health information via an urban public library system was established in St. Louis, Missouri, in 2011. A multiyear project was outlined that included an information needs assessment, a training class for public library staff, information kiosks at library branches for delivering printed consumer health materials, and a series of health-related programming. The partnership evolved to include social service and community organizations to carry out project goals and establish a sustainable program that met the health and wellness interests of the community.

  18. What Do Librarians Think about Marketing? A Survey of Public Librarians' Attitudes toward the Marketing of Library Services

    Science.gov (United States)

    Shontz, Marilyn L.; Parker, Jon C.; Parker, Richard

    2004-01-01

    The purpose of this study was to identify attitudes of public librarians toward the marketing of library services and relate these attitudes to selected independent variables. A questionnaire was mailed to individual members of the New Jersey Library Association. Although most of the respondents had generally positive attitudes toward library…

  19. Public Libraries Can Play an Important Role in the Aftermath of a Natural Disaster. A Review of: Welsh, T. S. & Higgins, S. E. (2009. Public libraries post-Hurricane Katrina: A pilot study. Library Review, 58(9, 652-659.

    Directory of Open Access Journals (Sweden)

    Virginia Wilson

    2010-09-01

    Full Text Available Objective – This paper analyzes Hurricane Katrina-related narratives to document the challenges faced by public libraries after the disaster and the disaster-relief services these libraries provided.Design – A qualitative thematic analysis of narratives obtained by convenience sampling.Setting – Narratives were collected and analyzed in 2005 and 2006 across the Gulf Coast area of the United States.Subjects – Seventy-two library and information science students enrolled in the University of Southern Mississippi’s School of Library and Information Science. Many worked in local libraries.Methods – In this pilot study, studentsvolunteered to participate in a confidential process that involved telling their stories of their post-Hurricane Katrina experiences. Data was collected in a natural setting (the libraries in which the students worked, and inductive reasoning was used to build themes based on these research questions: What post-disaster problems related to public libraries were noted in the students’ narratives? What post-disaster public library services were noted in the narratives?NVivo7 qualitative analysis software was used to analyze and code the narratives. Passages related to public libraries were coded by library location and student. These passages were analyzed for themes related to post-disaster challenges and disaster-recovery services pertaining to public libraries. Main Results – Ten of the 72 narratives contained passages related to public libraries. The libraries included four in Alabama, one in Louisiana, and five in Mississippi. Results related to the first research question (What post-disaster problems related to public libraries were noted in the students’ narrative? were physical damage to the building, from light damage to total destruction (reported in 8 or 80% of the students’ narratives, and inundation by refugees, evacuees, and relief workers (reported in 8 or 80% of the narratives. Results

  20. Improving Public Library Services for Rural Community Development

    African Journals Online (AJOL)

    The library as a social instrument for transformation in response to the ... To provide effective services for children and young people including requisite .... explanations clearer than they would have been without this multi-media tool especially.

  1. Libraries for users services in academic libraries

    CERN Document Server

    Alvite, Luisa

    2010-01-01

    This book reviews the quality and evolution of academic library services. It revises service trends offered by academic libraries and the challenge of enhancing traditional ones such as: catalogues, repositories and digital collections, learning resources centres, virtual reference services, information literacy and 2.0 tools.studies the role of the university library in the new educational environment of higher educationrethinks libraries in academic contextredefines roles for academic libraries

  2. Danish Post‐Secondary Students Use Public Libraries for Study Purposes. A review of: Pors, Niels Ole. “The Public Library and Students’ Information Needs.” New Library World 107.1226/12272 (2006: 275‐85.

    Directory of Open Access Journals (Sweden)

    Julie McKenna

    2007-09-01

    Full Text Available Objective – To determine whether and how Danish university and higher education students use public libraries for studypurposes.Design – Online survey.Setting – Post‐secondary programs in Denmark.Subjects – 1,575 students in university‐level programs or other higher education programs (vocational three‐to‐four‐year programs in Denmark.Methods – A sample of students was drawn from the national database of students by selecting every student born on the 15th of every month (approximately 4,900 students. A letter describing the study and with an invitation to fill out an online questionnaire was sent to all students in the sample. There were 1,694 valid responses (approximately 35% response rate. Students following short vocational programs were deemed to be under‐represented and these subjects were omitted from the analysis of this report,which reflects the response of 1,575 students. The online questionnaire gathered demographic details (gender, age, educational institution, study topic, study year, geographical location, access to the Internet, etc. and used 110 questions or statements to gather information about student information‐seeking behaviour related to study purposes. These included use of the physical library and satisfaction with services, use of search engines, awareness and use of library Web‐based services, study behaviour, and participation in information literacy activities. Main results – For the purposes of this study, “academic library is used as a generic term covering university libraries, research libraries, educational libraries and all other kind of libraries outside the field of public libraries” (p. 278. The survey results confirmed many of the previous international reports of student information‐seeking behaviour: 85% of students use the academic library for study purposes; fewer than 10% of all students are able to cope without any library use; students in technology and engineering

  3. Public library services in the information age: international overview and the situation in Buenos Aires (Argentina

    Directory of Open Access Journals (Sweden)

    Elsa Barber

    2004-01-01

    Full Text Available The article analizes public/popular library services in Buenos Aires and surrounding areas. The aim has been to relate the descriptive local data with the trends in developed countries after a selective study of the international literature. The results have shown that the studied units provide a basic service, misuse their alleged technological infrastructure and do not direct their resources to implement the services required by society in the information age.

  4. Public Libraries Participation In Hiv/Aids Awareness Campaign In ...

    African Journals Online (AJOL)

    The paper examines public libraries involvement in HIV/AIDS awareness campaign in South West Nigeria. These include the materials and services available on HIV/AIDS and challenges to their participation in the war against the epidemic. The study revealed that public libraries in South West Nigeria are not participating ...

  5. Articles Published and Downloaded by Public Health Scientists: Analysis of Data From the CDC Public Health Library, 2011-2013.

    Science.gov (United States)

    Iskander, John; Bang, Gail; Stupp, Emma; Connick, Kathy; Gomez, Onnalee; Gidudu, Jane

    2016-01-01

    To describe scientific information usage and publication patterns of the Centers for Disease Control and Prevention (CDC) Public Health Library and Information Center patrons. Administratively collected patron usage data and aggregate data on CDC-authored publications from the CDC Library for 3 consecutive years were analyzed. The CDC Public Health Library and Information Center, which serves CDC employees nationally and internationally. Internal patrons and external users of the CDC Library. Three-year trends in full-text article publication and downloads including most common journals used for each purpose, systematic literature searches requested and completed, and subscriptions to a weekly public health current literature awareness service. From 2011 to 2013, CDC scientists published a total of 7718 articles in the peer-reviewed literature. During the same period, article downloads from the CDC Library increased 25% to more than 1.1 million, completed requests for reviews of the scientific literature increased by 34%, and electronic subscriptions to literature compilation services increased by 23%. CDC's scientific output and information use via the CDC Library are both increasing. Researchers and field staff are making greater use of literature review services and other customized information content delivery. Virtual public health library access is an increasingly important resource for the scientific practice of public health.

  6. Utah Public Library Trustee Handbook.

    Science.gov (United States)

    Utah State Library, Salt Lake City.

    Designed to answer basic questions and to assist the Utah public library trustee in the performance of his duties, this handbook's brief, informative sections cover efficiency guidelines, policies and procedures, standards, money, personnel services, travel costs, operations, capital outlay, trustee checklist, job description for librarian,…

  7. Collaborative Chat Reference Service Effectiveness Varies by Question Type for Public Library Patrons. A review of: Kwon, Nahyun. ʺPublic Library Patronsʹ Use of Collaborative Chat Reference Service: The Effectiveness of Question Answering by Question Type.ʺ Library & Information Science Research 29.1 (Mar. 2007: 70‐91.

    Directory of Open Access Journals (Sweden)

    Stephanie Hall

    2008-03-01

    Full Text Available Objective – To assess the effectiveness of a collaborative chat reference service in answering different types of question. Specifically, the study compares the degree of answer completion and the level of user satisfaction for simple factual questions vs. more in‐depth subject‐based reference questions, and for ‘local’ (pertaining to a particular library and non‐local questions.Design – Content analysis of 415 transcripts of reference transactions, which were also compared to corresponding user satisfaction survey results.Setting – An online collaborative reference service offered by a large public library system (33 branch and regional locations. This service is part of the Metropolitan Cooperative Library System: a virtual reference consortium of U.S. libraries (public, academic, special, and corporate that provides 24/7 service.Subjects – Reference librarians from around the U.S. (49 different libraries, and users logging into the service via the public library system’s portal (primarily patrons of the 49 libraries. Method – Content analysis was used to evaluate virtual reference transcripts recorded between January and June, 2004. Reliability was enhanced through triangulation, with researchers comparing the content analysis of each transcript against the results of a voluntary exit survey. Of 1,387 transactions that occurred during the period of study, 420 users completed the survey and these formed the basis of the study, apart from 5 transactions that were omitted because the questions were incomprehensible. Questions were examined and assigned to five categories: “simple, factual questions; subject‐based research questions; resource access questions; circulation‐related questions; and local library information inquiries” (80‐81. Answers were classed as either “completely answered, partially answered or unanswered, referred, and problematic endings” (82. Lastly, user satisfaction was surveyed on three

  8. Library user metaphors and services

    DEFF Research Database (Denmark)

    Johannsen, Carl Gustav

    that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of the book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false...

  9. MARKETING LIBRARY SERVICES IN ACADEMIC LIBRARIES: A ...

    African Journals Online (AJOL)

    MARKETING LIBRARY SERVICES IN ACADEMIC LIBRARIES: A TOOL FOR SURVIVAL IN THE ... This article discusses the concept of marketing library and information services as an ... EMAIL FREE FULL TEXT EMAIL FREE FULL TEXT

  10. Provision of ICT services and user satisfaction in public libraries in ...

    African Journals Online (AJOL)

    The study revealed that the ICT-based services provided are: bar coded circulation services; bibliographic database services; electronic-mail services; online selective dissemination of information resources; e-library services; and full text journal articles. Users are not satisfied with the available ICT-based services provided ...

  11. From lending to learning the development and extension of public libraries

    CERN Document Server

    O'Beirne, Rónán

    2010-01-01

    From Lending to Learning provides a theoretical overview and practical guide to the functional area of delivering learning services within public libraries. It traces the development of public library service delivery and critically appraises the inherent tension between offering an educational-focused or leisure-focused library. The current and future policy directions are explored against the backdrop of the emerging learning society. A general overview of recent developments in learning theory is followed by an insight into the learning landscape. The issues and practicalities of setting up

  12. Lowell Public Library, Final Performance Report for Library Services and Construction Act (LSCA) Title VI, Library Literacy Program.

    Science.gov (United States)

    Maravilla, Virginia

    The Lowell Public Library (Indiana) Adult Literacy Program expanded literacy efforts of the library and its volunteer tutors by increasing the program enrollment numbers of the functionally illiterate English-speaking, English as a Second Language (ESL), migrant workers, and Basic Math students; assisted students in achieving their stated goals in…

  13. Regulating internet access in UK public libraries: legal compliance and ethical dilemmas

    OpenAIRE

    Muir, Adrienne; Spacey, Rachel; Cooke, Louise; Creaser, Claire

    2016-01-01

    Purpose – This paper aims to consider selected results from the Arts and Humanities Research Council (AHRC) funded “Managing Access to the internet in Public Libraries” (MAIPLE) project, from 2012-2014. MAIPLE has explored the ways in which public library services manage use of the internet connections that they provide for the public. This included the how public library services balance their legal obligations and the needs of their communities in a public space and the ethical dilemmas tha...

  14. Providing health information to the general public: a survey of current practices in academic health sciences libraries.

    Science.gov (United States)

    Hollander, S M

    2000-01-01

    A questionnaire was mailed to 148 publicly and privately supported academic health sciences libraries affiliated with Association of American Medical Colleges (AAMC-accredited medical schools in the United States and Canada to determine level of access and services provided to the general public. For purposes of this study, "general public" was defined as nonaffiliated students or health care professionals, attorneys and other nonhealth-related professionals, patients from affiliated or other hospitals or clinics, and general consumers. One hundred five (71%) libraries responded. Results showed 98% of publicly supported libraries and 88% of privately supported libraries provided access to some or all of the general public. Publicly supported libraries saw greater numbers of public patrons, often provided more services, and were more likely to circulate materials from their collections than were privately supported libraries. A significant number of academic health sciences libraries housed a collection of consumer-oriented materials and many provided some level of document delivery service, usually for a fee. Most allowed the public to use some or all library computers. Results of this study indicated that academic health sciences libraries played a significant role in serving the information-seeking public and suggested a need to develop written policies or guidelines covering the services that will be provided to minimize the impact of this service on primary clientele.

  15. Library Services Online: Introducing Library Services for Online MBA Classes

    Science.gov (United States)

    Slavin, Laura C.

    2015-01-01

    In this article, a librarian at Lincoln Memorial University creates library services for an MBA program offered entirely online that is in the early stages of development. The library services include a subject guide and 4 tutorials that will be added to the MBA online orientation. Other services include offering online office hours and…

  16. The participatory public library

    DEFF Research Database (Denmark)

    Rasmussen, Casper Hvenegaard

    2016-01-01

    of theoretical approaches and practical examples to obtain a varied understanding of user participation in public libraries. Research fields outside library and information science have developed a wide range of theoretical approaches on user participation. Examples from cultural policy, museum studies......Purpose From collection to connection has been a buzzword in the library world for more than a decade. This catchy phrase indicates that users are seen not only as borrowers, but as active participants. The aim of this paper is to investigate and analyse three questions in relation to user...... participation in public libraries in a Nordic perspective. How can participation in public libraries be characterised? Why should libraries deal with user participation? What kinds of different user participation can be identified in public libraries? Design/methodology/approach The paper uses a selection...

  17. Adult Education in Museums and Public Libraries.

    Science.gov (United States)

    Miller, Harry G.

    Both museums and public libraries are available sources of education for adults. Besides their traditional functions of collecting and preserving items from human artistic or scientific history, museums have taken on a more active role in educating the public, particularly adults. Some educational services provided by museums are dioramas, period…

  18. Providing health information to the general public: a survey of current practices in academic health sciences libraries*

    Science.gov (United States)

    Hollander, Sue M.

    2000-01-01

    A questionnaire was mailed to 148 publicly and privately supported academic health sciences libraries affiliated with Association of American Medical Colleges (AAMC)–accredited medical schools in the United States and Canada to determine level of access and services provided to the general public. For purposes of this study, “general public” was defined as nonaffiliated students or health care professionals, attorneys and other nonhealth-related professionals, patients from affiliated or other hospitals or clinics, and general consumers. One hundred five (71%) libraries responded. Results showed 98% of publicly supported libraries and 88% of privately supported libraries provided access to some or all of the general public. Publicly supported libraries saw greater numbers of public patrons, often provided more services, and were more likely to circulate materials from their collections than were privately supported libraries. A significant number of academic health sciences libraries housed a collection of consumer-oriented materials and many provided some level of document delivery service, usually for a fee. Most allowed the public to use some or all library computers. Results of this study indicated that academic health sciences libraries played a significant role in serving the information-seeking public and suggested a need to develop written policies or guidelines covering the services that will be provided to minimize the impact of this service on primary clientele. PMID:10658965

  19. Developing strategic marketing plans that really work a toolkit for public libraries

    CERN Document Server

    Kendrick, Terry

    2006-01-01

    Many government and other reports stress the need to get public libraries back into the lives of potential users, and this requires significant marketing effort on the part of the libraries. This book de-mystifies the marketing planning process and sets it in the context of modern public library services.

  20. 75 FR 51853 - Notice of Proposed Information Collection Requests: Public Libraries Survey, FY 2011-2013

    Science.gov (United States)

    2010-08-23

    ..., Office of Policy, Planning, Research, and Communication, Institute of Museum and Library Services, 1800 M..., Research, and Communication, Institute of Museum and Library Services, 1800 M Street, NW., 9th Floor... Requests: Public Libraries Survey, FY 2011-2013 AGENCY: Institute of Museum and Library Services, National...

  1. User Preferences in Reference Services: Virtual Reference and Academic Libraries

    Science.gov (United States)

    Cummings, Joel; Cummings, Lara; Frederiksen, Linda

    2007-01-01

    This study examines the use of chat in an academic library's user population and where virtual reference services might fit within the spectrum of public services offered by academic libraries. Using questionnaires, this research demonstrates that many within the academic community are open to the idea of chat-based reference or using chat for…

  2. Marketing library and information services in academic libraries in ...

    African Journals Online (AJOL)

    Marketing library and information services in academic libraries in Niger State, Nigeria. ... This study was designed to investigate the marketing of library services in academic libraries in Niger state, ... EMAIL FULL TEXT EMAIL FULL TEXT

  3. 75 FR 69134 - Submission for OMB Review, Comment Request, Proposed Collection: Public Libraries Survey, FY 2011...

    Science.gov (United States)

    2010-11-10

    ..., Office of Policy, Planning, Research, and Communication, Institute of Museum and Library Services, 1800 M..., Proposed Collection: Public Libraries Survey, FY 2011-2013 AGENCY: Institute of Museum and Library Services.... SUMMARY: The Institute of Museum and Library Services announces the following information collection has...

  4. Public libraries in the library regions in the year 2009

    Directory of Open Access Journals (Sweden)

    Milena Bon

    2011-01-01

    Full Text Available Purpose: Regional public libraries were initiated in 2003 to connect professional activities of libraries within regional networks and to ensure coordinated library development in a region in cooperation with the Library System Development Centre at the National and University Library performing a coordinating role. The article analyses the performance of public libraries and their integration in regional library networks in order to find out the level of development of conditions of performance of public libraries.Methodology/approach: Statistical data for the year 2009 were the basis for the overview of library activities of ten library regions with regard to applicable legislation and library standards. The level of regional library activities is compared to the socio-economic situation of statistical regions thus representing a new approach to the presentation of Slovenian’s public libraries’ development.Results: Absolute values indicate better development of nine libraries in the central Slovenia region while relative values offer a totally different picture. Four libraries in the region of Nova Gorica prove the highest level of development.Research limitation: Research is limited to the year 2009 and basic statistical analysis.Originality/practical implications: Findings of the analysis are useful for public libraries to plan their development strategy within a region and for financial bodies to provide for adequate financing for library activities in a specific region. The basic condition for successful public library performance is the even and harmonized development of conditions of performance as recommended by library standards.

  5. Virtual Libraries: Service Realities.

    Science.gov (United States)

    Novak, Jan

    2002-01-01

    Discussion of changes in society that have resulted from information and communication technologies focuses on changes in libraries and a new market for library services with new styles of clients. Highlights client service issues to be considered when transitioning to a virtual library situation. (Author/LRW)

  6. Online Opportunist: Mary Ellen Icaza--Montgomery County Public Libraries, Rockville, MD

    Science.gov (United States)

    Library Journal, 2004

    2004-01-01

    When Mary Ellen Icaza became Electronic Services Librarian at Montgomery County Public Libraries, she noticed that the readers' services information on the library web site was invisible, even to librarians. "And if staff can't find it," she says, "customers can't." She set out to help people find that material-and to turn a…

  7. Effects of Public Relations Activities on Customer Satisfaction in the University Libraries

    Directory of Open Access Journals (Sweden)

    Ayşe Gedikçi, Öndoğan

    2013-11-01

    Full Text Available Like all organizations in the process of globalization, university libraries also have focused on their customers much more in order to continue their existence and they have diversified their services in order to increase customer satisfaction. Customer satisfaction emerges as a result of integration of many interdependent components. In this study, public relations works, the most important factor affecting the customer satisfaction, are handled and it is tried to determine the effect of public relations works conducted at Selcuk University Central Library on the customer satisfaction. In the study used descriptive methods, data were obtained from all customer groups who came to the Central Library through questionnaire. It was come out that all customer groups who came to the Central Library were satisfied with public relations works related to the library's physical elements and service elements, but they were not content with public relations works conducted out of the organization in order to improve the customer relations. In consequence of the research, it was observed that the variable that customers gives more importance is the physical elements variable ( =3,86. The most intense relationship between variables is between service element with the physical elements (r=0,667, p<0,01 and public relations elements (r=0,642, p<0,0.

  8. Public Relations in Special Libraries.

    Science.gov (United States)

    Rutkowski, Hollace Ann; And Others

    1991-01-01

    This theme issue includes 11 articles on public relations (PR) in special libraries. Highlights include PR at the Special Libraries Association (SLA); sources for marketing research for libraries; developing a library image; sample PR releases; brand strategies for libraries; case studies; publicizing a consortium; and a bibliography of pertinent…

  9. Accuracy of Answers Provided by Digital/Face-to-Face Reference Services in Japanese Public Libraries and Q & A Sites

    Science.gov (United States)

    Tsuji, Keita; To, Haruna; Hara, Atsuyuki

    2011-01-01

    We asked the same 60 questions using DRS (digital reference services) in Japanese public libraries, face-to-face reference services and Q & A (question and answer) sites. It was found that: (1) The correct answer ratio of DRS is higher than that of Q & A sites; (2) DRS takes longer to provide answers as compared to Q & A sites; and (3)…

  10. Influence of Public Relations and Reference Services on Academic ...

    African Journals Online (AJOL)

    ... infrastructure. Keywords: Academic Library, library services, Public relations, Reference Services ... books and journal articles for writing them and doing class assignment. ..... the present economic situation in the country is having adverse ...

  11. Opportunities and challenges for public libraries to enhance community resilience.

    Science.gov (United States)

    Veil, Shari R; Bishop, Bradley Wade

    2014-04-01

    This study bridges a gap between public library and emergency management policy versus practice by examining the role of public libraries in the community resource network for disaster recovery. Specifically, this study identifies the opportunities and challenges for public libraries to fulfill their role as a FEMA-designated essential community organization and enhance community resilience. The results indicate there are several opportunities for libraries to enhance community resilience by offering technology resources and assistance; providing office, meeting, and community living room space; serving as the last redundant communication channel and a repository for community information and disaster narratives; and adapting or expanding services already offered to meet the changing needs of the community. However, libraries also face challenges in enhancing community resilience, including the temptation to overcommit library capacity and staff capability beyond the library mission and a lack of long-term disaster plans and collaboration with emergency managers and government officials. Implications for library and emergency management practice and crisis research are discussed. © 2013 Society for Risk Analysis.

  12. The Internet and Multicultural Library Services: A Vision for the Future.

    Science.gov (United States)

    Skrzeszewski, Stan; Cubberley, Maureen

    1998-01-01

    Surveys public libraries in Canada and a 1997 IFLA conference regarding use of Internet for multicultural library services. Librarians identified if, and how the Internet is currently used. Key strategies in training, communications, global library partnerships, and funding need to be considered for a global implementation. (MMU)

  13. NASA and Public Libraries: Enhancing STEM Literacy in Underserved Communities

    Science.gov (United States)

    Dusenbery, P.; LaConte, K.; Harold, J. B.; Randall, C.

    2016-12-01

    NASA research programs are helping humanity understand the origin and evolution of galaxies, stars, and planets, and defining the conditions necessary to support life beyond Earth. The Space Science Institute's (SSI) National Center for Interactive Learning (NCIL) was recently funded by NASA`s Science Mission Directorate (SMD) to develop and implement a project called NASA@ My Library: A National Earth and Space Science Initiative That Connects NASA, Public Libraries and Their Communities. As places that offer their services for free, public libraries have become the "public square" by providing a place where members of a community can gather for information, educational programming, and policy discussions. Libraries are developing new ways to engage their patrons in STEM learning, and NCIL's STAR Library Education Network (STAR_Net) has been supporting their efforts for the last eight years, including through a vibrant community of practice that serves both librarians and STEM professionals. Project stakeholders include public library staff, state libraries, the earth and space science education community at NASA, subject matter experts, and informal science educators. The project will leverage high-impact SMD and library events to catalyze partnerships through dissemination of SMD assets and professional development. It will also develop frameworks for public libraries to increase STEM interest pathways in their communities (with supports for reaching underserved audiences). This presentation will summarize the key activities and expected outcomes of the 5-year project.

  14. IEEE Conference Publications in Libraries.

    Science.gov (United States)

    Johnson, Karl E.

    1984-01-01

    Conclusions of surveys (63 libraries, OCLC database, University of Rhode Island users) assessing handling of Institute of Electrical and Electronics Engineers (IEEE) conference publications indicate that most libraries fully catalog these publications using LC cataloging, and library patrons frequently require series access to publications. Eight…

  15. What Public Libraries Must Do To Survive.

    Science.gov (United States)

    St. Lifer, Evan

    2001-01-01

    Considers the challenges facing public libraries in meeting the current needs of its users while still delivering traditional information and recreational services. Topics include keeping up with technological trends; recruitment, staffing, and continuing education; the role as community center; and creating effective marketing strategies. (LRW)

  16. Service Innovation In Academic Libraries

    DEFF Research Database (Denmark)

    Scupola, Ada; Nicolajsen, Hanne Westh

    2010-01-01

    Purpose – The purpose of this article is to investigate whether management and employees in academic libraries involve users in library service innovations and what these user roles are. Design/methodology/approach – The article first reviews the literature focusing on innovation, new product...... development, new service development and library science with specific focus on users and management. Subsequently the research uses a case study approach to investigate management and customer involvement in a Danish academic library. Findings – Results from the case study show that academic libraries...... in academic library service innovations on the basis of an in-depth case study of a Danish academic library....

  17. Public Libraries in Bangladesh.

    Science.gov (United States)

    Khan, M. H.

    1984-01-01

    Overview of library movement in Bangladesh highlights British (1851-1947) and Pakistan periods (1947-1971), separation of Bangladesh from Pakistan, libraries in development plans (1951-1970), three important public libraries, development of national library, book resources, a library network plan, legislation, finance, leadership, library…

  18. America's Star Libraries, 2010: Top-Rated Libraries

    Science.gov (United States)

    Lyons, Ray; Lance, Keith Curry

    2010-01-01

    The "LJ" Index of Public Library Service 2010, "Library Journal"'s national rating of public libraries, identifies 258 "star" libraries. Created by Ray Lyons and Keith Curry Lance, and based on 2008 data from the IMLS, it rates 7,407 public libraries. The top libraries in each group get five, four, or three stars. All included libraries, stars or…

  19. Public Relations In Nigerian Public Libraries: A Critical Assessment ...

    African Journals Online (AJOL)

    This paper critically assesses public relations in public libraries in Nigeria. A simple random sampling method was used to select 751 staff and 1161 users from 14 chosen public libraries. The result shows that about 60% of staff in public libraries were unaware of the importance of public relation in the delivery of effective ...

  20. Fast Facts: Recent Statistics from the Library Research Service, No. 225-231 (July-November, 2005)

    Science.gov (United States)

    Lietzau, Zeth; Lance, Keith Curry; Dickenson, Don

    2005-01-01

    Seven issues of Fast Facts from the Library Research Service that cover information from libraries across Colorado are contained in this document. These issues focus on topics from various library sectors and include patron use of AskColorado (a statewide virtual reference service) and the rising use of online services, Colorado public library…

  1. Planning and Implementing a 3D Printing Service in an Academic Library

    Science.gov (United States)

    Gonzalez, Sara Russell; Bennett, Denise Beaubien

    2014-01-01

    Initiating a 3D printing service in an academic library goes beyond justification of its value and gaining the necessary library and administrative support. Additional aspects such as policies, environmental safety, training, publicizing, maintenance, and scope of service must be considered. This article provides a guide to developing a 3D print…

  2. Literature promotion in Public Libraries

    DEFF Research Database (Denmark)

    Kann-Christensen, Nanna; Balling, Gitte

    2011-01-01

    This article discusses a model that can be used in order to analyse notions on literature promotion in public libraries. The model integrates different issues which interact with how literature promotion is understood and thought of in public libraries. Besides cultural policy we regard the logics...... of new public management (NPM) and professional logics in the field of public libraries. Cultural policy along with the identification of underlying logics present among politicians, government officials, managers and librarians/promoters of literature, play an important part in creating an understanding...... of literature promotion in Danish libraries. Thus the basic premise for the development of the model is that cultural policy (Policy) has an important influence on notions on literature promotion and other activities in public libraries, but that cultural policy must be seen in some kind of interaction...

  3. Evaluating Public Libraries Using Standard Scores: The Library Quotient.

    Science.gov (United States)

    O'Connor, Daniel O.

    1982-01-01

    Describes a method for assessing the performance of public libraries using a standardized scoring system and provides an analysis of public library data from New Jersey as an example. Library standards and the derivation of measurement ratios are also discussed. A 33-item bibliography and three data tables are included. (JL)

  4. A Comparative Study on New Media Marketing in Domestic and Foreign Public Libraries

    Directory of Open Access Journals (Sweden)

    Xu Yan

    2017-01-01

    Full Text Available Currently, new media has become the popular platform for brand marketing and services promoting of public libraries. Using the method of online survey, literature analysis and comparative analysis, this paper chooses 4 foreign public libraries and 4 domestic public libraries as the research samples and compares the differences in new media marketing between them from new media marketing tools, marketing content and marketing strategies, then makes some proposals and measures to perfect domestic public libraries’ new media marketing, so as to provide references to improve the libraries’ social awareness and benefits.

  5. 78 FR 37243 - Notice of Proposed Information Collection Requests: Public Libraries Survey, FY 2014-2016

    Science.gov (United States)

    2013-06-20

    ... Requests: Public Libraries Survey, FY 2014-2016 AGENCY: Institute of Museum and Library Services, National.... SUMMARY: The Institute of Museum and Library Service (``IMLS'') as part of its continuing effort to reduce... necessary for the proper performance of the functions of the agency, including whether the information will...

  6. Library Services Funding Assessment

    Science.gov (United States)

    Lorig, Jonathan A.

    2004-01-01

    The Glenn Technical Library is a science and engineering library that primarily supports research activities at the Glenn Research Center, and provides selected services to researchers at all of the NASA research centers. Resources available in the library include books, journals, CD-ROMs, and access to various online sources, as well as live reference and inter-library loan services. The collection contains over 77,000 books, 800,000 research reports, and print or online access to over 1,400 journals. Currently the library operates within the Logistics and Technical Information Division, and is funded as an open-access resource within the GRC. Some of the research units at the GRC have recently requested that the library convert to a "pay-for-services" model, in which individual research units could fund only those journal subscriptions for which they have a specific need. Under this model, the library would always maintain a certain minimum level of pooled-expense services, including the ready reference and book collections, and inter-library loan services. Theoretically the "pay-for-services" model would encourage efficient financial allocation, and minimize the extent to which paid journal subscriptions go unused. However, this model also could potentially negate the benefits of group purchases for journal subscriptions and access. All of the major journal publishers offer package subscriptions that compare favorably in cost with the sum of individual subscription costs for a similar selection of titles. Furthermore, some of these subscription packages are "consortium" purchases that are funded collectively by the libraries at multiple NASA research centers; such consortia1 memberships would be difficult for the library to pay, if enough GRC research units were to withdraw their pooled contributions. cost of collectively-funded journal access with the cost of individual subscriptions. My primary task this summer is to create the cost dataset framework, and

  7. University Rankings: How Well Do They Measure Library Service Quality?

    Science.gov (United States)

    Jackson, Brian

    2015-01-01

    University rankings play an increasingly large role in shaping the goals of academic institutions and departments, while removing universities themselves from the evaluation process. This study compares the library-related results of two university ranking publications with scores on the LibQUAL+™ survey to identify if library service quality--as…

  8. Choreographing a Life: Kimberly Bolan--Taney Webster Public Library, NY

    Science.gov (United States)

    Library Journal, 2004

    2004-01-01

    When Kim Taney is not tending 80 workstations on the Webster Public Library's local area network, supervising the pages, working the reference desk, and advising libraries on how to improve teen services, she teaches ballet and choreographs her dance studio's productions. Choreography is a useful skill for someone with such a multifaceted life. As…

  9. Radio Show on Books and Libraries as a Means of Promoting the Public Library: Marking the 200th Edition of the Show Tvoja,

    Directory of Open Access Journals (Sweden)

    Peter Pavletič

    2014-04-01

    Full Text Available ABSTRACTSince 2004, the Ciril Kosmač Library of Tolmin has been continuously preparing a radio show on books and libraries on the local radio station Alpski val. The show has been used as an advertising platform or as a means of primary library promotion. The radio show is regarded as one of the tools of what is termed market communication, and it is intended to provide broad public information on the services of a public library, to promote the library’s activities and holdings and to foster a reading culture. The aim of the show is to stimulate the potential user interest in visiting and using the services of a public library, to expand the circle of users and consequently raise the number of visits and library loans. The title of the show, its audio image, target audience, metapromotion and substantive concept are all key to planning the radio show on books and libraries. The radio show is an example of an effective tool that helps to establish the library’s ties with the local community. This example of best practices shows that it is worth pursuing this activity in Slovenia’s public libraries and highlighting it on their websites.

  10. Public Libraries: Adapting to Change.

    Science.gov (United States)

    Durrance, Joan; Van Fleet, Connie

    1992-01-01

    Reports on a study of changing trends in public libraries. Interviews with public library leaders identified five areas of changing emphasis: information technology, community needs, strategic planning, public relations and marketing, and funding. (seven references) (EA)

  11. Academic Medical Library Services Contribute to Scholarship in Medical Faculty and Residents

    Directory of Open Access Journals (Sweden)

    Peace Ossom Williamson

    2017-09-01

    Full Text Available A Review of: Quesenberry, A. C., Oelschlegel, S., Earl, M., Leonard, K., & Vaughn, C. J. (2016. The impact of library resources and services on the scholarly activity of medical faculty and residents. Medical Reference Services Quarterly, 35(3, 259-265. http://dx.doi.org/10.1080/02763869.2016.1189778 Abstract Objective – To assess the impact of academic medical library services and resources on information-seeking behaviours during the academic efforts of medical faculty and residents. Design – Value study derived from a 23-item survey. Setting – Public medical residency program and training hospital in Tennessee, USA. Subjects – 433 faculty and residents currently employed by or completing residency in an academic medical centre. Methods – Respondents completed a 23-question survey about their use of library resources and services in preparation for publishing, presenting, and teaching. The library services in the survey included literature searches completed by librarians and document delivery for preparation of publications, presentations, and lecture material. The survey also included questions about how resources were being accessed in preparation for scholarship. The survey sought information on whether respondents published articles or chapters or presented papers or posters in the previous three years. If respondents answered in the affirmative to one of the aforementioned methods of scholarship, they were provided with further questions about how they access library resources and whether they sought mediated literature search and document delivery services in preparation for their recent presentations and publications. The survey also included questions concerning what types of scholarly activity prompt faculty and residents to use online library resources. Main Results – The study was provided to 433 subjects, including 220 faculty and 213 residents, contacted through an email distribution list. The response rate to the

  12. Socio-cultural innovation through and by public libraries in disadvantaged neighbourhoods in Denmark: concepts and practices

    DEFF Research Database (Denmark)

    Delica, Kristian Nagel; Elbeshausen, Hans

    2013-01-01

    Introduction. Our paper describes three examples of how public libraries in at-risk-neighbourhoods have worked with social innovations in order to develop and strengthen their services for minority groups. The libraries were chosen because they are frontrunners in the field of cultural diversity...... in workshops and evaluations of development projects in public libraries. Analysis. We examine different library services adopting theories of “Innovation Communities” and “Integrated Area Development”, which both represent a locally based approach to conceptual development and social transformation. Results...... and different the particular conditions of library services to minority groups are and how slowly conceptual changes and innovation processes took place. As a main result, we present libraries in at-risk-communities as a cultural institution with a social responsibility and suggest a new concept entitled...

  13. 78 FR 64025 - Submission for OMB Review, Comment Request, Proposed Collection: Public Libraries Survey, 2014-2016

    Science.gov (United States)

    2013-10-25

    ..., Proposed Collection: Public Libraries Survey, 2014-2016 AGENCY: Institute of Museum and Library Services.... SUMMARY: The Institute of Museum and Library Services announces the following information collection has... proposed collection of information is necessary for the proper performance of the functions of the agency...

  14. The Mobile Reference Service: a case study of an onsite reference service program at the School of Public Health.

    Science.gov (United States)

    Tao, Donghua; McCarthy, Patrick G; Krieger, Mary M; Webb, Annie B

    2009-01-01

    The School of Public Health at Saint Louis University is located at a greater distance from the library than other programs on the main medical center campus. Physical distance diminishes the ease of access to direct reference services for public health users. To bridge the gap, the library developed the Mobile Reference Service to deliver on-site information assistance with regular office hours each week. Between September 2006 and April 2007, a total of 57 in-depth reference transactions took place over 25 weeks, averaging 2 transactions per week in a 2-hour period. Overall reference transactions from public health users went up 28%, while liaison contacts with public health users doubled compared to the same period the year before. The Mobile Reference Service program has improved library support for research and scholarship, cultivated and strengthened liaison relationships, and enhanced marketing and delivery of library resources and services to the Saint Louis University School of Public Health.

  15. The Mobile Reference Service: a case study of an onsite reference service program at the school of public health*

    Science.gov (United States)

    Tao, Donghua; McCarthy, Patrick G.; Krieger, Mary M.; Webb, Annie B.

    2009-01-01

    The School of Public Health at Saint Louis University is located at a greater distance from the library than other programs on the main medical center campus. Physical distance diminishes the ease of access to direct reference services for public health users. To bridge the gap, the library developed the Mobile Reference Service to deliver onsite information assistance with regular office hours each week. Between September 2006 and April 2007, a total of 57 in-depth reference transactions took place over 25 weeks, averaging 2 transactions per week in a 2-hour period. Overall reference transactions from public health users went up 28%, while liaison contacts with public health users doubled compared to the same period the year before. The Mobile Reference Service program has improved library support for research and scholarship, cultivated and strengthened liaison relationships, and enhanced marketing and delivery of library resources and services to the Saint Louis University School of Public Health. PMID:19159004

  16. Comparison of Iranian National Medical Library with digital libraries of selected countries.

    Science.gov (United States)

    Zare-Farashbandi, Firoozeh; Najafi, Nayere Sadat Soleimanzade; Atashpour, Bahare

    2014-01-01

    The important role of information and communication technologies and their influence on methods of storing, retrieving information in digital libraries, has not only changed the meanings behind classic library activates but has also created great changes in their services. However, it seems that not all digital libraries provide their users with similar services and only some of them are successful in fulfilling their role in digital environment. The Iranian National Medical library is among those that appear to come short compared to other digital libraries around the world. By knowing the different services provided by digital libraries worldwide, one can evaluate the services provided by Iranian National Medical library. The goal of this study is a comparison between Iranian National Medical library and digital libraries of selected countries. This is an applied study and uses descriptive - survey method. The statistical population is the digital libraries around the world which were actively providing library services between October and December 2011 and were selected by using the key word "Digital Library" in Google search engine. The data-gathering tool was direct access to the websites of these digital libraries. The statistical study is descriptive and Excel software was used for data analysis and plotting of the charts. The findings showed that among the 33 digital libraries investigated worldwide, most of them provided Browse (87.87%), Search (84.84%), and Electronic information retrieval (57.57%) services. The "Help" in public services (48/48%) and "Interlibrary Loan" in traditional services (27/27%) had the highest frequency. The Iranian National Medical library provides more digital services compared to other libraries but has less classic and public services and has less than half of possible public services. Other than Iranian National Medical library, among the 33 libraries investigated, the leaders in providing different services are Library of

  17. Library 2.0 A New Service Model For Libraries

    Directory of Open Access Journals (Sweden)

    Agnes Erich

    2007-01-01

    Full Text Available The utilization of the new information and communication technologies implies a series of changes concerning the libraries. Currently it is spoken more and more about a new type of service offered by them, Library 2.0, which brings in foreground the user who becomes a modeler of the library services and resources. The information structures customer is not satisfied anymore by the unidirectional access to the resources, he wanted to be involved in the evaluation of them, making comments and sharing his ideas with another user. In this sense the library managers are looking for more efficient means to deliver services so that to obtain a proper feedback which enable them to take the best measures to make profitable them. Library 2.0 can be a solution for all these problems.

  18. Comparing Academic Library Spending with Public Libraries, Public K-12 Schools, Higher Education Public Institutions, and Public Hospitals between 1998-2008

    Science.gov (United States)

    Regazzi, John J.

    2012-01-01

    This study compares the overall spending trends and patterns of growth of Academic Libraries with Public Libraries, K-12 schools, higher education institutions, and hospitals in the period of 1998 to 2008. Academic Libraries, while showing a growth of 13% over inflation for the period, far underperformed the growth of the other public institutions…

  19. Chat reference service in medical libraries: part 2--Trends in medical school libraries.

    Science.gov (United States)

    Dee, Cheryl R

    2003-01-01

    An increasing number of medical school libraries offer chat service to provide immediate, high quality information at the time and point of need to students, faculty, staff, and health care professionals. Part 2 of Chat Reference Service in Medical Libraries presents a snapshot of the current trends in chat reference service in medical school libraries. In late 2002, 25 (21%) medical school libraries provided chat reference. Trends in chat reference services in medical school libraries were compiled from an exploration of medical school library Web sites and informal correspondence from medical school library personnel. Many medical libraries are actively investigating and planning new chat reference services, while others have decided not to pursue chat reference at this time. Anecdotal comments from medical school library staff provide insights into chat reference service.

  20. School-Public Library Services within a Community; Problems & Questions on Consolidation. A Policy Statement. Bulletin No. 6539.

    Science.gov (United States)

    Wisconsin State Dept. of Public Instruction, Madison. Div. of Library Services.

    Wisconsin state library, school library, and public school agencies advise against the consolidation of school and public libraries as a response to budget pressures. Adult library use generally declines under such arrangements. Inequity of support for various geographical areas could result. In addition, legal questions concerning the use of…

  1. Croatian library leaders’ views on (their library quality

    Directory of Open Access Journals (Sweden)

    Kornelija Petr Balog

    2014-04-01

    Full Text Available The purpose of this paper is to determine and describe the library culture in Croatian public libraries. Semi-structured interviews with 14 library directors (ten public and four academic were conducted. The tentative discussion topics were: definition of quality, responsibility for quality, satisfaction with library services, familiarization with user perspective of library and librarians, monitoring of user expectations and opinions. These interviews incorporate some of the findings of the project Evaluation of library and information services: public and academic libraries. The project investigates library culture in Croatian public and academic libraries and their preparedness for activities of performance measurement. The interviews reveal that library culture has changed positively in the past few years and that library leaders have positive attitude towards quality and evaluation activities. Library culture in Croatian libraries is a relatively new concept and as such was not actively developed and/or created. This article looks into the library culture of Croatian libraries, but at the same time investigates whether there is any trace of culture of assessment in them. Also, this article brings the latest update on views, opinions and atmosphere in Croatian public and academic libraries.

  2. Library Systems: FY 2013 Public Libraries Survey (Administrative Entity)

    Data.gov (United States)

    Institute of Museum and Library Services — Find key information on library systems around the United States.These data include imputed values for libraries that did not submit information in the FY 2013 data...

  3. Library Systems: FY 2012 Public Libraries Survey (Administrative Entity)

    Data.gov (United States)

    Institute of Museum and Library Services — Find key information on library systems around the United States.These data include imputed values for libraries that did not submit information in the FY 2012 data...

  4. Delivering Library Services to Remote Students.

    Science.gov (United States)

    Casado, Margaret

    2001-01-01

    Discusses library services at the University of Tennessee to reach off-campus and distance education students. Topics include online research; email; library instruction for faculty and students; Web interfaces; fax; telephone service; chat technology; the library's Web page; virtual classrooms; library links from a course management system; and…

  5. Small Business and the Public Library: Strategies for a Successful Partnership

    Science.gov (United States)

    Weiss, Luise; Serlis-McPhillips, Sophia; Malafi, Elizabeth

    2011-01-01

    Aligning with current difficult economic times, this book helps libraries assist users entering or already involved in the small business community. Authors Weiss, Serlis-McPhillips, and Malafi are public librarians who have incorporated small business services within their library. In their book they point the way to addressing the needs of job…

  6. Library performance and service competition developing strategic responses

    CERN Document Server

    White, Larry Nash

    2008-01-01

    A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment. Written by a highly knowledgeable practitioner from the library field Experience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worlds Written to applicable to all types of libraries.

  7. E-Services in Danish Research Libraries

    DEFF Research Database (Denmark)

    Scupola, Ada

    2008-01-01

    This chapter reports the findings of a case study of e-services adoption at research libraries. The case under consideration is Roskilde University Library (RUB), a research library supporting learning activities at Roskilde University. The research focuses on the main issues that RUB had to deal...... research libraries in Denmark. The main results can be summarized as follows: 1) Adoption of e-services has forced RUB to innovate rapidly. Innovation is driven, among other factors, by ICT developments (technology push), but innovation is also user-driven and pervasive throughout the organization.  2) E...... with in the process of adopting e-services and the future challenges that e-services provide for RUB. The chapter also presents the consequences of e-services adoption for Roskilde University library's organization, its business model and the relationships with customers, publishers (providers of knowledge) and other...

  8. 78 FR 68100 - Sunshine Act Meeting of the National Museums and Library Services Board

    Science.gov (United States)

    2013-11-13

    ..., Engineering, and Mathematics (STEM): Libraries, Museums, and Makerspaces (Open to the Public) Afternoon... Specialist, Institute of Museum and Library Services, 1800 M Street NW., 9th Floor, Washington, DC 20036...

  9. Sex, Kids, and the Public Library.

    Science.gov (United States)

    Mason, Marilyn Gell

    1997-01-01

    Considers issues relating to children's access to information on the Internet in public libraries. Topics include censorship versus selection; First Amendment rights; the American Library Association's challenge to the Communications Decency Act; filtering software; and the role of the public library. (LRW)

  10. Telelibrary: Library Services via Satellite.

    Science.gov (United States)

    Liu, Rosa

    1979-01-01

    Investigates the provision of library services via satellite, explains briefly the operation and advantages of communication satellites, and discusses the various telecommunications equipment and services which, when coupled with satellite transmission, will enhance library activities. Demand trend projections for telecommunications services…

  11. Knowledgeability of Copyright Law among Librarians and Library Paraprofessionals Employed in Adult Services at a Large Public Library System.

    Science.gov (United States)

    Lavelle, Bridget M.

    Since public libraries contain copyrighted works in the form of print, electronic or audiovisual sources, librarians and library paraprofessionals need to possess sufficient knowledge of United States copyright law to meet the information needs of patrons successfully and legally. A literature review revealed that minimal works address this topic.…

  12. America's Star Libraries

    Science.gov (United States)

    Lyons, Ray; Lance, Keith Curry

    2009-01-01

    "Library Journal"'s new national rating of public libraries, the "LJ" Index of Public Library Service, identifies 256 "star" libraries. It rates 7,115 public libraries. The top libraries in each group get five, four, or three Michelin guide-like stars. All included libraries, stars or not, can use their scores to learn from their peers and improve…

  13. Pennsylvania Public Libraries and the Great Flood of 1936: Dark Clouds and Silver Linings

    Directory of Open Access Journals (Sweden)

    Bernadette A. Lear

    2014-11-01

    Full Text Available The Great Flood of 1936 damaged thousands of buildings, ruined millions of dollars’ worth of infrastructure and personal property, and left thousands of citizens homeless in Pennsylvania. Among affected institutions were 14 public libraries that lost books and records and/or sustained structural damage during the flood. This article recounts the experiences of the four libraries with the largest claims: the Cambria Library (Johnstown, the Annie Halenbake Ross Library (Lock Haven, Milton Public Library, and the James V. Brown Library (Williamsport. Lessons learned, unexpected opportunities to reshape collections and services, and advancement of professional knowledge about conservation of water-soaked materials are discussed. In addition, the article provides details about the Pennsylvania Library Association’s successful pursuit of state rehabilitation funds for affected libraries. Although the Great Flood of 1936 was an experience that no one would wish to repeat, it represents some silver linings in terms of public library history.

  14. Speak Up! Public Speaking for Libraries

    OpenAIRE

    Felkar, Sarah; Mallette, Michelle; Meunier, Shanna

    2010-01-01

    Learn about public speaking for libraries in a session that is fun, friendly and not intimidating (as public speaking often can be). The speakers will discuss how public speaking is often an important part of working in a library.

  15. Public Libraries and Internet Access across the United States: A Comparison by State 2004–2006

    Directory of Open Access Journals (Sweden)

    Paul T. Jaeger

    2007-06-01

    Full Text Available Drawing upon findings from a national survey of U.S. public libraries, this paper examines trends in Internet and public computing access in public libraries across states from 2004 to 2006. Based on library-supplied information about levels and types of Internet and public computing access, the authors offer insights into the network-based content and services that public libraries provide. Examining data from 2004 to 2006 reveals trends and accomplishments in certain states and geographic regions. This paper details and discusses the data, identifies and analyzes issues related to Internet access, and suggests areas for future research.

  16. Library Systems: FY 2014 Public Libraries Survey (Administrative Entity Data)

    Data.gov (United States)

    Institute of Museum and Library Services — Find key information on library systems around the United States.These data include imputed values for libraries that did not submit information in the FY 2014 data...

  17. The Research Funding Service: a model for expanded library services

    OpenAIRE

    Means, Martha L.

    2000-01-01

    Traditionally, libraries have provided a modest amount of information about grants and funding opportunities to researchers in need of research funding. Ten years ago, the University of Washington (UW) Health Sciences Libraries and Information Center joined in a cooperative effort with the School of Medicine to develop a complete, library-based grant and funding service for health sciences researchers called the Research Funding Service. The library provided space, access to the library colle...

  18. Public Libraries in postindustrial societies

    DEFF Research Database (Denmark)

    Elbeshausen, Hans

    2015-01-01

    The article’s focus is on how public libraries are affected by structural changes in the wake of the transition to the knowledge society. Their attempts to match the knowledge society are illustrated by processes of sensemaking and sensegiving made in public libraries in Canada, the UK and Denmark....

  19. Public Relations for School Library Media Programs: 500 Ways To Influence People and Win Friends for Your School Library Media Center.

    Science.gov (United States)

    Flowers, Helen F.

    This informative how-to guide explains public relations strategies and the audiences they target, with tips for customizing these tactics for particular libraries. Helpful techniques are recommended for promoting the use of library media services by students, faculty, building administrators, and school support staff. Readers will also learn how…

  20. Inter-library Service Brokerage in LicenseScript

    NARCIS (Netherlands)

    Chong, C.N.; Etalle, Sandro; Hartel, Pieter H.; Joosten, Rieks; Kleinhuis, Geert

    Inter-library loan involves interaction among a dynamic number of digital libraries and users. Therefore, inter-library service management is complex. We need to handle different and conflicting requirements of services from the digital libraries and users. To resolve this problem, we present the

  1. What Is Your Library Worth? Extension Uses Public Value Workshops in Communities

    Science.gov (United States)

    Haskell, Jane E.; Morse, George W.

    2015-01-01

    Public libraries are seeing flat or reduced funding even as demands for new services are increasing. Facing an identical problem, Extension developed a program to identify the indirect benefits to non-participants of Extension programs in order to encourage their public funding support. This educational approach was customized to public libraries…

  2. Possibilities for Proactive Library Services.

    Science.gov (United States)

    Morgan, Eric Lease

    1999-01-01

    Considers ways in which library services can be more proactive in today's networked-computer environment. Discusses how to find and use patterns of behavior, such as borrowing behavior and profiles of patrons' interests; making a CD-ROM with information describing the library's services and products; and reviving telephone reference. (LRW)

  3. St. Lucia, West Indies Ministry of Education Public Library & Information Services: A Status Report with Recommendations.

    Science.gov (United States)

    Brown, Gerald R., Comp.

    This report assesses the current stage of program development in the branch libraries of the Saint Lucia Public Library and Information System (PLIS), based on data collected during September-December 1997 using a branch library questionnaire, site visits, and informal surveys of library users. The vision and philosophical statements used to frame…

  4. Service Standards for the Mobile/Social Library

    Science.gov (United States)

    Thomas, Lisa Carlucci

    2010-01-01

    Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

  5. Marketing and Promotion of Library Services

    Science.gov (United States)

    Nicholas, Julie

    As librarians we should be actively marketing and promoting our library services. This paper aims to demystify marketing for librarians. Practical solutions are provided on how to implement a marketing strategy, with particular emphasis on the value of using electronic information resources. It also shows the link between promoting library services and raising the profile of the library.

  6. Customer service in libraries best practices

    CERN Document Server

    Harmon, Charles

    2013-01-01

    In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

  7. Cash Cow: User Fees in Alberta Public Libraries

    Directory of Open Access Journals (Sweden)

    Jason Hammond

    2007-03-01

    Full Text Available Alberta is the wealthiest province in Canada. It is also the only jurisdiction in NorthAmerica where the majority of local library boards charge patrons to use their publiclibraries.There are many reasons why these fees came into being in the 1980s and continue toexist today. Library trustees see them as an easy source of funds for their cashstrappedlibraries, some librarians feel that they help instill a sense of value in librarymaterials and services, library patrons realise the fees are often less than the cost of asingle paperback book and don’t mind paying them.But the main reason the fees still exist is because of the unique form of conservatismespoused by the popular Alberta premier Ralph Klein, who favoured big business, lowertaxes, and privatization of public services while leading the province from 1992 to 2006.Klein’s policies included a focus on user-pay models for all manner of services. Payingfor library cards is something that Alberta’s citizens have accepted for the most part. Butbecause of Alberta’s strong support for user-pay models, this isn’t just an issue for thelibrarians, patrons, and politicians of that province. The possibility also exists thatlibraries in other provinces could be opened up to a GATS challenge by for-profitcorporations outside of Canada because of Alberta’s current user fee policies.How this unique user fee arrangement developed, the current situation, and what thefuture may bring will be the subject of this paper.

  8. Public Libraries Can Play an Important Role in the Aftermath of a Natural Disaster. A Review of: Welsh, T. S. & Higgins, S. E. (2009). Public libraries post-Hurricane Katrina: A pilot study. Library Review, 58(9), 652-659.

    OpenAIRE

    Virginia Wilson

    2010-01-01

    Objective – This paper analyzes Hurricane Katrina-related narratives to document the challenges faced by public libraries after the disaster and the disaster-relief services these libraries provided.Design – A qualitative thematic analysis of narratives obtained by convenience sampling.Setting – Narratives were collected and analyzed in 2005 and 2006 across the Gulf Coast area of the United States.Subjects – Seventy-two library and information science students enrolled in the University of So...

  9. Staff-less libraries - recent Danish public library experiences

    DEFF Research Database (Denmark)

    Johannsen, Carl Gustav

    2012-01-01

    The article reports on Danish experiences with staff-less public libraries in terms of local community characteristics, their use- visits and loans, characcteristics of their users in terms of sex, age and, finally, an analysis of critical success factors revealed......The article reports on Danish experiences with staff-less public libraries in terms of local community characteristics, their use- visits and loans, characcteristics of their users in terms of sex, age and, finally, an analysis of critical success factors revealed...

  10. Managing user queries using cloud services: KAUST library experience

    KAUST Repository

    Ramli, Rindra M.

    2017-03-01

    The provision of reference and information services are one of the major activities for academic libraries. Answering questions and providing relevant and timely answers for library users are just one of such services. Questions come in many format: in person, phone, email and even on social media platforms. The type of questions may also differ from simple, directional to complicated ones. One of the challenges for libraries is the capturing and managing of these inquiries. Libraries need to address some of these points: •\\tHow the questions will be captured •\\tHow the questions will be answered •\\tWho will answer these questions •\\tWhat is the turn-around time for answering these questions •\\tWhat kind of statistics to monitor •\\tHow are these statistics communicated to internal library staff and other stakeholders This paper describe the initiatives undertaken by KAUST, a brand new Graduate Research Library located in Saudi Arabia. This initiatives include the implementation of LibAnswers to assist the library in capturing and managing all inquiries. We are tracking inquiries coming in via email or widgets (such as online form), converting received questions into FAQ entries, creating and maintaining a public knowledge base for our users. In addition, it will also describe future plans in store to expand reference services for our library users. KAUST: (King Abdullah University of Science and Technology) is a graduate research university located along the shores of the Red Sea. The university was inaugurated in September 2009. The main areas of study are: Mathematics and Computer Science, Physical Sciences and Life Sciences. The university library is situated at the heart of the campus. It is a digitally born library with collections comprising of print and electronic resources. The library has: •\\t310,000 e-book titles •\\tOver 50,000 e-journal titles •\\tOver 30 scientific databases •\\tAbout 3,500 print titles

  11. Teaching Art to Teens in Public Libraries

    Science.gov (United States)

    Crawford Barniskis, Shannon

    2013-01-01

    One of the hottest terms among public librarians today is "content creation," which involves stuff that library patrons make instead of simply use in a library context. Videos, music, fiction, paintings, 3D printed materials, websites--all these are made in public libraries, and will increase in popularity as more libraries shift from purveyors of…

  12. Fast Facts: Recent Statistics from the Library Research Service, Nos. 214-224. February 11-March 31, 2005

    Science.gov (United States)

    Steffen, Nicolle Olivia; Lance, Keith Curry; Lietzau, Zeth; Dickenson, Don

    2005-01-01

    Eleven issues of "Fast Facts" from the Library Research Service cover information from libraries across Colorado. These issues focus on topics from the public, academic, and school sectors. These topics include patron use of AskColorado (a statewide virtual reference service) and the rising use of online services. The "Fast…

  13. Main Libraries, Branches, and Bookmobiles: FY 2013 Public Libraries Survey (Outlet)

    Data.gov (United States)

    Institute of Museum and Library Services — Find key information on main libraries, branches, and bookmobiles, including FSCS IDs and location.These data include imputed values for libraries that did not...

  14. Staff development and library services in academic libraries in ...

    African Journals Online (AJOL)

    Staff development and library services in academic libraries in Bayelsa and Delta States. ... Information Impact: Journal of Information and Knowledge Management ... Descriptive survey research design was used for this study, data was ...

  15. Public Library Representations and Internet Appropriations

    Directory of Open Access Journals (Sweden)

    Paula Sequeiros

    2013-11-01

    Full Text Available May the changes in the representations of the public library be propitiated by readers' appropriations of the Internet? To answer this question, a theoretically-driven and empirically-based research was developed in a public library in Portugal, combining the analysis of documents uses, the ethnography of space and Internet use, of social relations developed while reading, with the analysis of representations of the public library. No clear-cut association emerged between social-demographics or user profiles, and representations, in general. No disruptive Internet "impact" was found: Internet use may contribute to reinforce traditional representations of the library, while it may also update and democratise other representations. If the library and the Internet are represented as synonymous, the former does not make sense without the latter; but an Internet widespread and intensive use conflicts with the image of an institution dedicated to high-brow culture. Changes in uses of the public library are, instead, clearly associated with new types of readers, which in their turn reflect changes in urban social composition. URN: http://nbn-resolving.de/urn:nbn:de:0114-fqs1401141

  16. Extent of reference services to users in Ebonyi State Public Libraary ...

    African Journals Online (AJOL)

    Users are very satisfied with the extent of reference services provided to them by the public library studied. Findings further show that the reference section of Ebonyi State Public Library, Abakiliki is faced with the problems of inadequate reading space, equipment and furniture, reference information sources, unconducive ...

  17. Public libraries and lifelong learning

    DEFF Research Database (Denmark)

    Nielsen, Bo Gerner; Borlund, Pia

    2015-01-01

    society as a result of easy and free access to information. A basic understanding of the concept is ‘learning throughout life, either continuously or periodically’. This implies that learning is not restricted to educational institutions, but can also take place in for example the public library. Public...... libraries thus may play an important role in supporting the learning process not the least because lifelong learning is characterised by the inclusion of informal elements of learning, flexible learning opportunities, and a shift towards selfdirected learning. This self-directed learning promotes active...... at teaching? The study reports on data from 12 interviews of purposely selected public librarians and a large-scale e-mail survey (questionnaire). The e-mail survey contained 28 questions and was sent to all staff members in public libraries in Denmark, and resulted in 986 responses. The results show...

  18. Lack of Training and a Self-Service Environment Leaves Staff and Users Uncertain About Health Information in a Public Library Setting. A Review of: Harris, R., Henwood, F., Marshall, A., & Burdett, S. (2010. “I'm not sure if that's what their job is." Consumer health information and emerging "healthwork" roles in the public library. Reference and User Services Quarterly, 49(3, 239-252.

    Directory of Open Access Journals (Sweden)

    Kate Kelly

    2012-03-01

    Full Text Available Objective – To explore the role and expectations of patrons and staff about the role of a public library in enabling citizens’ “health information work.” This involves helping citizens take responsibility for their own health care by finding and using health information.Design – Case study.Setting – A single, UK public library with a self-service delivery model based in a city centre in the spring of 2006. Self-service also applies to reference services and is designed to “empower users to locate and use information on their own.”Subjects – 202 library visitors who came to the library specifically to find health information completed a questionnaire, 15 of these visitors were later interviewed; 19 library staff (10 librarians, 6 library officers and 3 senior managers.Methods – Mixed quantitative and qualitative methods. A print questionnaire was administered to adult library users (age 18 and over. Semi-structured interviews were conducted with fifteen randomly selected library users who completed the questionnaire, sixteen library staff who worked directly with library users, and with three librarians in senior management positions in the library. Descriptive statistics were calculated from the questionnaire, recorded interviews were transcribed, and the text analyzed to identify recurring themes.Main Results – While all respondents came to the library to seek health information results from the questionnaire found that half (50% of respondents came to the library to look for information on a specific health problem; 37% of respondents had tried finding information elsewhere before coming to the library; 40% usually searched the Internet when they needed health information or advice although only 32% reported trusting the Internet somewhat or completely; 67% intended to borrow books; only 4% indicated that they had planned to ask library staff for help; and 59% reported finding what they were looking for by themselves

  19. Services of the Nuclear Regulatory Authority Library

    International Nuclear Information System (INIS)

    Carregado, M.A.; Wallingre, G.V.

    2011-01-01

    Full text; The main of this work is to present the services and activities of the ARN (Autoridad Regulatoria Nuclear) Library to potential users from the biological dosimetry area in the framework of the intercomparison Meeting of the Latin American Biological Dosimetry Network held in Buenos Aires from October 27-30 of 2008. It makes a short chronology of the library; the services offered to each type of users and the tasks related to technical and international cooperation with other organizations such as: the terminology Committee of IRAM (Instituto Argentino de Normalizacion y Certificacion); the input of national literature to the INIS Database of the IAEA; the retrospective digitalisation, indexing and bibliographic description of institutional publications to be submitted to the repository of the Ibero American Forum of Nuclear and Radiation Safety Regulatory Organizations and the participation in nuclear information networks. Finally it shown some relevant data from the internal statistics. (authors)

  20. Engaging Communities using a MOOC combined with Public Library Discussions

    Science.gov (United States)

    Ackerman, S. A.; Mooney, M. E.; Morrill, J.; Handlos, Z.; Morrill, S.

    2015-12-01

    A massive open online course, or MOOC, is an noncredit education activity that delivers learning content to anyone with access to the Internet. Individual courses are generally free of charge, while a certificate can have small costs. The University of Wisconsin-Madison has exploring the use of MOOC as part of its Wisconsin Idea. In the 2015, a series of MOOCs focusing on the environment were offered via Coursera. One of those MOOCS was "Changing Weather and Climate of the Great Lakes Region." This 4-week course features a new season each week through short lectures and activities covering Great Lakes weather, observed changes in the climate, and societal impacts of climate change. (https://www.coursera.org/course/greatlakesclimate) The MOOC conveyed information from NOAA's National Weather Service (NWS) Weather-Ready Nation initiative as well as findings from the recent National Climate Assessment and the Wisconsin Initiative on Climate Change Impacts (WICCI). The course was organized by members of the Department of Atmospheric and Oceanic Sciences and the Cooperative Institute for Meteorological Satellite Studies; material included discussion, videos for lectures as well as guest lecturers. There were also weekly visits by the course team to 21 public libraries throughout the state of WI. The library collaboration as facilitated by WiLS (Wisconsin Library Services - wils.org), who organized the application and selection process. The public libraries hosted local residents and course instructors in discussions of course content in the context of their communities as well as strategies to mitigate the climate change impacts. This presentation will discuss the public library discussions experience and the our evaluation of the impact of including a face-to-face component in the MOOC activity on engagement and learning.

  1. Library Systems: FY 1992-2012 Public Libraries Survey Trends (Administrative Entity)

    Data.gov (United States)

    Institute of Museum and Library Services — Find key information on trends in library systems around the United States from FY 1992 to FY 2012.These data include imputed values for libraries that did not...

  2. Public library – a lifelong learning opportunity. Activities for adults in the Tolmin public library

    Directory of Open Access Journals (Sweden)

    Jožica Štendler

    2010-12-01

    Full Text Available The Libraries Act (2001 steered the development of general library services towards organising lifelong learning activities, fostering reading culture and organising cultural events. Smaller libraries in particular strive in their local environments to become information-education centres and meeting places. The paper presents the activities through which the Ciril Kosmač Library in Tolmin attempts to satisfy the intellectual and cultural needs of its adult users. The example of a small library shows that the cultural mission and educational function are directly linked and intertwined with the social role of libraries in the lives of individuals and the local community.

  3. The Homeless in the Public Library: Implications for Access to Libraries.

    Science.gov (United States)

    Simmons, Randall C.

    1985-01-01

    Discussion of the homeless in American public libraries focuses on harmless individuals who may be considered nuisance by library staff/patrons. Highlights include literature about problem library patrons, national problem, social issues, major themes (offense to others and library staff, balancing rights, and elitism), and implications for…

  4. An Exploratory Research on Deviant Behaviors of Problem Patrons in Taiwan’s Public Library

    Directory of Open Access Journals (Sweden)

    Chen Su-May Sheih

    2016-11-01

    Full Text Available Patrons of public libraries are more diverse and complex than those of other types of libraries, implying potentially more unexpected and difficult situations. Negative emotions such as frustration and anxiety are generated among librarians when they must handle problem patrons, an effort that may influence the work efficiency of librarians and their physical and mental health. This study conducted a semi-structured in-depth interview, using public service librarians in Taiwan as subjects, to explore the categories of problem patrons and their behavioral characteristics. According to the results, the behavioral characteristics of problem patrons can be divided into 6 categories: interfering with others, violating library regulations, influencing library works, improperly using resources and facilities, breaking laws, and exhibiting a psychological disorder as well as violating social norms. On the basis of the research results, this study offers suggestions for future reference when public libraries must handle problem patrons.

  5. What Are They Doing and What Do They Want: The Library Spaces Customer Survey at Edmonton Public Library

    Directory of Open Access Journals (Sweden)

    Beth Wortman

    2012-12-01

    Full Text Available As part of its Library Spaces Business Plan initiative, for four weeks in early 2012 Edmonton Public Library (EPL conducted a survey of its customers about how they use the library’s spaces and what they want from their library spaces. Using both print and online versions, the survey received 1517 responses which collected both quantitative and qualitative data. Findings revealed the ongoing importance of collections and quiet in library spaces, as well as the growing importance of providing social and group space in the library. Results of the survey indicate EPL’s customers do not consider the spaces a separate aspect from the collections and services the library provides. The results of the survey also emphasized the importance of regularly consulting with customers about library spaces to ensure the spaces continue to fulfill their needs as the role of the library, and the space needs associated with it, evolve.

  6. Public librarians as a resource for promoting health: results from the Health for Everyone in Libraries Project (HELP) librarian survey.

    Science.gov (United States)

    Linnan, Laura A; Wildemuth, Barbara M; Gollop, Claudia; Hull, Peggy; Silbajoris, Christie; Monnig, Ruth

    2004-04-01

    Public libraries are located in all communities, and two thirds of adults visit one each year. Libraries give the public access to computers and the Internet, and librarians offer technical assistance for accessing information. The interests and training needs of public librarians for assisting the public in accessing health information have not been addressed. One public library/librarian in each North Carolina county was randomly selected to complete a written questionnaire to assess health-related information services and librarians' skills for providing these services. 84% of librarians (83/99) completed the questionnaire. Results indicate that librarians answer more than 10 health-related questions per week, feel moderately comfortable answering these questions, and are very interested in receiving additional training for addressing health-related questions. Creating public library/public health partnerships holds much promise for enhancing the ability of community members to access desired health information.

  7. Investigation of the Public Library as a Linking Agent to Major Scientific, Educational, Social and Environmental Data Bases. Two-Year Interim Report. Annex 2: Publicity Aspects.

    Science.gov (United States)

    Summit, Roger K.; Firschein, Oscar

    Project Dialib was a two-year investigation of the impact of on line information retrieval in a public library setting. This volume documents the efforts that were made to publicize the project and to promote the use of the service among library patrons. (JY)

  8. Research data services in veterinary medicine libraries.

    Science.gov (United States)

    Kerby, Erin E

    2016-10-01

    The study investigated veterinary medicine librarians' experience with and perceptions of research data services. Many academic libraries have begun to offer research data services in response to researchers' increased need for data management support. To date, such services have typically been generic, rather than discipline-specific, to appeal to a wide variety of researchers. An online survey was deployed to identify trends regarding research data services in veterinary medicine libraries. Participants were identified from a list of contacts from the MLA Veterinary Medical Libraries Section. Although many respondents indicated that they have a professional interest in research data services, the majority of veterinary medicine librarians only rarely or occasionally provide data management support as part of their regular job responsibilities. There was little consensus as to whether research data services should be core to a library's mission despite their perceived importance to the advancement of veterinary research. Furthermore, most respondents stated that research data services are just as or somewhat less important than the other services that they provide and feel only slightly or somewhat prepared to offer such services. Lacking a standard definition of "research data" and a common understanding of precisely what research data services encompass, it is difficult for veterinary medicine librarians and libraries to define and understand their roles in research data services. Nonetheless, they appear to have an interest in learning more about and providing research data services.

  9. Positive Correlation Between Academic Library Services and High-Impact Practices for

    Directory of Open Access Journals (Sweden)

    Saori Wendy Herman, MLIS, AHIP

    2016-03-01

    Full Text Available Objective – To investigate the perceived alignment between academic library services and high-impact practices (HIPs that affect student retention. Design – Survey questionnaire. Setting – Public comprehensive universities in the United States of America with a Carnegie classification of master’s level as of January 2013. Subjects – 68 library deans or directors out of the 271 who were originally contacted. Methods – The author used Qualtrics software to create a survey based on the HIPs, tested the survey for reliability, and then distributed it to 271 universities. Library services were grouped into 1 of 3 library scales: library collection, library instruction, or library facilities. The survey consisted of a matrix of 10 Likert-style questions addressing the perceived level of alignment between the library scales and the HIPs. Each question provided an opportunity for the respondent to enter a “brief description of support practices” (p 477. Additional demographic questions addressed the years of experience of the respondent, undergraduate student enrollment of the university, and whether librarians held faculty rank. Main Results – The author measured Pearson correlation coefficients and found a positive correlation between the library scales and the HIPs. All three library scales displayed a moderately strong positive correlation between first-year seminars and experiences (HIP 1, common intellectual experiences (HIP 2, writing-intensive courses (HIP 4, undergraduate research (HIP 6, diversity and global learning (HIP 7, service learning and community-based learning (HIP 8, internships (HIP 9, and capstone courses and projects (HIP 10. The library collections scale and library facilities scale displayed a moderately strong correlation with learning communities (HIP 3 and collaborative assignments and projects (HIP 5. The library instruction scale displayed a strong positive correlation with HIP 3 and a very strong

  10. Investigations into Library Web-Scale Discovery Services

    Directory of Open Access Journals (Sweden)

    Jason Vaughan

    2008-03-01

    Full Text Available Web-scale discovery services for libraries provide deep discovery to a library’s local and licensed content, and represent an evolution, perhaps a revolution, for end user information discovery as pertains to library collections.  This article frames the topic of web-scale discovery, and begins by illuminating web-scale discovery from an academic library’s perspective – that is, the internal perspective seeking widespread staff participation in the discovery conversation.  This included the creation of a discovery task force, a group which educated library staff, conducted internal staff surveys, and gathered observations from early adopters.  The article next addresses the substantial research conducted with library vendors which have developed these services.  Such work included drafting of multiple comprehensive question lists distributed to the vendors, onsite vendor visits, and continual tracking of service enhancements.  Together, feedback gained from library staff, insights arrived at by the Discovery Task Force, and information gathered from vendors collectively informed the recommendation of a service for the UNLV Libraries.

  11. The review of the organization of library services for the blind and partially sighted in the selected countries

    Directory of Open Access Journals (Sweden)

    Damjana Vovk

    2011-01-01

    Full Text Available Purpose: Models of organization of library services for the blind and partially sighted from the view of special and public librarianship in selected countries were examined.In addition, theoretical and legislative frameworks, professional guidelines and trends are explored. Some terminological inconsistencies and obstacles in performing the services are also presented.Methodology/approach: The explorative-comparative study carried in the years 2008-2010 includes the comparative analysis of data acquired by the survey and literature desktop research. The research sample included 14 countries - eleven European countries, USA,Australia, and Canada.Results: The findings show great varieties among the selected countries, however,there is the trend of moving the organization of services based on a private charitable association to the formalized state supported system. The majority of countries have applied the centralized model with one specialized (national library. There is rarely a case of formal inclusion of public libraries in the organization of services. Recent major professional interests in the field of providing library services to visually impaired are broadening the copyright exceptions and user groups, and the implementation of information technology for bigger production of alternative formats and availability of library materials.Research limitation: The low rate of survey response and the differences in the organization of library services influenced on the lack of data and low level of data comparability.Originality/practical implications: The results are useful for designing a model of library services in Slovenia.

  12. Law Firms and Public Libraries.

    Science.gov (United States)

    Fong, Colin

    1997-01-01

    Summarizes sources of legal information in New South Wales and outlines the libraries' driving motivations, access policies, and practices. Also highlights the important value-added service professional library staff contribute to both the quality and quantity of information delivery in this discipline. (Author/AEF)

  13. Users' Satisfaction with Library Services: A Case Study of Delta State University Library

    Science.gov (United States)

    Ikolo, Violet E.

    2015-01-01

    The study focused on users' satisfaction with library services at the Delta State University main Library, Abraka, Delta State. The objective was to find out if users are satisfied with the services, facilities, the library environment, information sources and staff of the library. Using the descriptive survey design, the population for the study…

  14. Public Libraries in an Age of Financial Complexity: Toward Enhancing Community Financial Literacy

    Science.gov (United States)

    Smith, Catherine Arnott; Eschenfelder, Kristin

    2013-01-01

    This report describes several linked empirical studies that examine the activities of public libraries in increasing the financial literacy of their service population. A qualitative field study examines librarians' perceptions of the challenges in offering information and services in this domain; a second set of interviews centers on the…

  15. Lifelong learning in public libraries principles, programs, and people

    CERN Document Server

    Gilton, Donna L

    2012-01-01

    Lifelong Learning in Public Libraries demonstrates that public librarians can promote learning by combining the elements of Information Literacy Instruction (ILI) with traditional practices of public libraries. This approach contributes to the information enfranchisement of patrons and enhances the fulfillment of the traditional goals and purposes of libraries. Donna L. Gilton provides background on ILI and current developments in public library instruction and also examines educational the

  16. Invigorating Library Service Delivery through the Adoption of M ...

    African Journals Online (AJOL)

    Invigorating Library Service Delivery through the Adoption of M-Learning by Library Users in Nigeria. ... Nigerian School Library Journal ... so as to be at par with the libraries in the developed nations and to keep abreast Nigerian library users with the recent mobile technologies in the library services delivery in the world.

  17. Academic medical libraries' policies and procedures for notifying library users of retracted scientific publications.

    Science.gov (United States)

    Hughes, C

    1998-01-01

    Academic medical libraries have a responsibility to inform library users regarding retracted publications. Many have created policies and procedures that identify flawed journal articles. A questionnaire was sent to the 129 academic medical libraries in the United States and Canada to find out how many had policies and procedures for identifying retracted publications. Of the returned questionnaires, 59% had no policy and no practice for calling the attention of the library user to retracted publications. Forty-one percent of the libraries called attention to retractions with or without a formal policy for doing so. Several responding libraries included their policy statement with the survey. The increasing number of academic medical libraries that realize the importance of having policies and practices in place highlights the necessity for this procedure.

  18. Multicultural Communities: Guidelines for Library Services. Third Edition

    Science.gov (United States)

    International Federation of Library Associations and Institutions (NJ1), 2009

    2009-01-01

    These Guidelines constitute the third edition of the International Federation of Library Associations (IFLA) "Multicultural Communities: "Guidelines for Library Services." This revision follows the IFLA Section of Library Services to Multicultural Populations' "2006-2010 Strategic Plans": to review and revise the…

  19. Main Libraries, Branches, and Bookmobiles: FY 2012 Public Libraries Survey (Outlet)

    Data.gov (United States)

    Institute of Museum and Library Services — Find key information on main libraries, branches, and bookmobiles, including FSCS IDs, square footage, and locale codes.These data include imputed values for...

  20. Arrangement and processing of monographic publications in youth sections of public libraries

    Directory of Open Access Journals (Sweden)

    Mateja Ločniškar-Fidler

    2006-01-01

    Full Text Available A systematic and transparent layout of library material on book shelves of public libraries is one of the essential conditions for successful viewing and searching of materials. The research tried to determine the contemporary classification system of library material for the youth. The data needed for the research was gathered and analyzed by a questionnaire completed by five randomly selected central public libraries. Special collections, arrangement and classification of certain fiction and specialized monographic publications for infants, teenagers and adolescents were analyzed. It was of our interest to observe whether the libraries assign the elements of a call number - which are evident on the library material and in online catalogs – according to standards and current instructions. The article also focuses on the unity and differences of the technical processing, and on color and/or image of labels which additionally explain the classification and the contents of the monographic publications for the youth.

  1. Clear Purpose...Complete Commitment: A Long-Range Program To Provide Louisianians with Library and Information Services Adequate to Their Needs, 1995-1999.

    Science.gov (United States)

    Jaques, Thomas F.

    This document presents the five year library plan for public libraries in Louisiana. It identifies the specific inadequacies in public library services, resources, facilities, and personnel; identifies the people who are to be served; reveals the geographical, sociological, economic, and educational barriers to the expanded use of libraries; and…

  2. Library’s Website: A Marketing Instrument in the Public District Libraries in Romania

    Directory of Open Access Journals (Sweden)

    Andreea Bugheanu

    2006-01-01

    Full Text Available This paper is an attempt to determine whether the Romanian public district libraries use their websites as marketing instruments. It is based on a study conducted during February-March 2006. The study consists of the analysis of a questionnaire that was completed by 20 of the 26 district libraries that owned a website at the time and offers information about the evolution of the number of libraries that developed their own website, the users they target, the services they promote online, their plans for developing the websites and the advantages they have for the library and its users.

  3. Information Literacy and the Public Library

    DEFF Research Database (Denmark)

    Nielsen, Bo Gerner; Borlund, Pia

    2013-01-01

    This paper reports on the results of an empirical study of Danish public librarians’ conceptions of information literacy and user education in order to support and optimize lifelong learning of library users. The study builds on data from interviews of purposely selected public librarians...... and a large-scale e-mail survey (questionnaire). The results show that the public librarians consider the public library an important place for learning, but also that they do not share a common understanding of the concepts of information literacy and lifelong learning. The study further reveals a diversity...

  4. Digital reference service: trends in academic health science libraries.

    Science.gov (United States)

    Dee, Cheryl R

    2005-01-01

    Two years after the initial 2002 study, a greater number of academic health science libraries are offering digital reference chat services, and this number appears poised to grow in the coming years. This 2004 follow-up study found that 36 (27%) of the academic health science libraries examined provide digital chat reference services; this was an approximately 6% increase over the 25 libraries (21%) located in 2002. Trends in digital reference services in academic health science libraries were derived from the exploration of academic health science library Web sites and from digital correspondence with academic health science library personnel using e-mail and chat. This article presents an overview of the current state of digital reference service in academic health science libraries.

  5. National Strategies for Public Library Development

    DEFF Research Database (Denmark)

    Kann-Christensen, Nanna

    2010-01-01

    policies on the local level are discussed. according to the national goals and cultural policies for libraries. This is done in order to point towards a possible relationship between the political means and ends regarding library development. The two models to be discussed are the systems practiced...... by The Danish Agency for Libraries and Media, and The Swedish Arts Council, who both administer development grants to public libraries. The paper identifies both differences and similarities in both the means to (the political agendas) and the objectives of governmental influence in the libraries.......The economic rationale of New Public Management (NPM) is used in both Sweden and Denmark in order to employ the national cultural policies in local development projects. The paper discusses two different organizational models that are used in order for the national level to be able to exercise...

  6. The School-Housed Public Library.

    Science.gov (United States)

    Haycock, Ken

    1990-01-01

    Identifies issues that need to be addressed when planning combined school and public libraries. The importance of defining the role of the libraries and involving all participants in the planning process is stressed, and considerations relating to personnel selection, collection development, funding, and evaluation are discussed. (CLB)

  7. The current situation of e-books in academic and public libraries in Sweden

    Directory of Open Access Journals (Sweden)

    Elena Macevičiūtė

    2014-03-01

    Full Text Available Introducing e-books into Swedish libraries has been influenced by the idea of equal access to all media for all Swedish citizens as well as by librarians’ wish to provide the best possible service to their users. Libraries perceived this new resource and service as a way of fulfilling their specific function in a democratic society, which is usually described as mediation (or transfer of knowledge and culture to all. This is a common basis for the incorporation of new media and information resources (including e-books into Swedish academic and public libraries. Apart from this common platform, we see other similarities in working with e-books in both types of libraries, but also a number of differences. Most of them relate to the position of libraries within their respective context and in relation to their specific role. Academic libraries are quite influential players in the global scholarly communication and supporters of both research and study processes. As such they are embedded in a mainly international market of scientific information and scholarly materials. They have significant resources provided by their parent universities for the acquisition of scholarly material and a wide choice of commercially available material from different providers. They are also incorporated into a national library consortium with great negotiation power. Thus, they have more freedom to experiment with a variety of business and pricing models offered on the international market. They also have a high competence in publishing and are often publishers themselves. Their involvement in research processes and in open access initiatives puts them in a position to provide expertise to researchers in the areas of publishing and intellectual property protection. Public libraries are part of the local cultural and educational landscape. As such, they depend on the production of media and content in national languages which helps cater to the needs and demands of

  8. Public library consumer health information pilot project: results of a National Library of Medicine evaluation.

    Science.gov (United States)

    Wood, F B; Lyon, B; Schell, M B; Kitendaugh, P; Cid, V H; Siegel, E R

    2000-10-01

    In October 1998, the National Library of Medicine (NLM) launched a pilot project to learn about the role of public libraries in providing health information to the public and to generate information that would assist NLM and the National Network of Libraries of Medicine (NN/LM) in learning how best to work with public libraries in the future. Three regional medical libraries (RMLs), eight resource libraries, and forty-one public libraries or library systems from nine states and the District of Columbia were selected for participation. The pilot project included an evaluation component that was carried out in parallel with project implementation. The evaluation ran through September 1999. The results of the evaluation indicated that participating public librarians were enthusiastic about the training and information materials provided as part of the project and that many public libraries used the materials and conducted their own outreach to local communities and groups. Most libraries applied the modest funds to purchase additional Internet-accessible computers and/or upgrade their health-reference materials. However, few of the participating public libraries had health information centers (although health information was perceived as a top-ten or top-five topic of interest to patrons). Also, the project generated only minimal usage of NLM's consumer health database, known as MEDLINEplus, from the premises of the monitored libraries (patron usage from home or office locations was not tracked). The evaluation results suggested a balanced follow-up by NLM and the NN/LM, with a few carefully selected national activities, complemented by a package of targeted activities that, as of January 2000, are being planned, developed, or implemented. The results also highlighted the importance of building an evaluation component into projects like this one from the outset, to assure that objectives were met and that evaluative information was available on a timely basis, as was

  9. A Study of Four Library Programs for Disadvantaged Persons. Part II, Appendices B: Brooklyn Public Library Community Coordinator Project, the New York Public Library North Manhattan Project.

    Science.gov (United States)

    Winsor, Charlotte B.; Burrows, Lodema

    This document contains observations of library staff and interviews with community members about the Brooklyn Public Library Community Coordinator Project and the New York Public Library North Manhattan Project. The Community Coordinator Project employs four professional librarians to take an active part in community institutions and organizations…

  10. HIV/AIDS reference questions in an AIDS service organization special library.

    Science.gov (United States)

    Deevey, Sharon; Behring, Michael

    2005-01-01

    Librarians in many venues may anticipate a wide range of reference questions related to HIV and AIDS. Information on HIV/ AIDS is now available in medical, academic, and public libraries and on the Internet, and ranges from the most complex science to the most private disclosures about personal behavior. In this article, the 913 reference questions asked between May 2002 and August 2004 in a special library in a mid-western community-based AIDS service organization are described and analyzed.

  11. Not just for celebrities: collaborating with a PR representative to market library education services.

    Science.gov (United States)

    Bloedel, Kimberly; Skhal, Kathryn

    2006-01-01

    Hardin Library for the Health Sciences offers an education service called Hardin House Calls. In collaboration with the University of Iowa libraries' public relations coordinator, the education team developed a marketing campaign for Hardin House Calls. Marketing strategies included designing a new logo, meeting with external relations representatives and faculty, distributing a user survey, and producing and distributing posters and advertisements. These marketing strategies greatly increased the visibility and use of Hardin House Calls. The campaign also led to a series of faculty development sessions, education collaborations with smaller health sciences departments, and collection development opportunities. Promoting an instructional service through a public relations frameworkwas found to be a highly successful strategy.

  12. Exposing Library Services with AngularJS

    OpenAIRE

    Jakob Voß; Moritz Horn

    2014-01-01

    This article provides an introduction to the JavaScript framework AngularJS and specific AngularJS modules for accessing library services. It shows how information such as search suggestions, additional links, and availability can be embedded in any website. The ease of reuse may encourage more libraries to expose their services via standard APIs to allow usage in different contexts.

  13. New Hyde Park Public Library; A Study.

    Science.gov (United States)

    Nassau Library System, Garden City, NY.

    In the fall of 1974, the Nassau County Library System conducted a study of the New Hyde Park Public Library at the request of that library's directing board. Relevant documents and statistics were reviewed, building usage was studied, and the library staff and community organizations were questioned. The library was analyzed in terms of the…

  14. Main Libraries, Branches, and Bookmobiles: FY 1992-2012 Public Libraries Survey Trends (Outlet)

    Data.gov (United States)

    Institute of Museum and Library Services — Find key information on trends in main libraries, branches, and bookmobiles, including FSCS IDs and location.These data include imputed values for libraries that did...

  15. Implementation of Web 2.0 services in academic, medical and research libraries: a scoping review.

    Science.gov (United States)

    Gardois, Paolo; Colombi, Nicoletta; Grillo, Gaetano; Villanacci, Maria C

    2012-06-01

    Academic, medical and research libraries frequently implement Web 2.0 services for users. Several reports notwithstanding, characteristics and effectiveness of services are unclear. To find out: the Web 2.0 services implemented by medical, academic and research libraries; study designs, measures and types of data used in included articles to evaluate effectiveness; whether the identified body of literature is amenable to a systematic review of results. Scoping review mapping the literature on the topic. Searches were performed in 19 databases. research articles in English, Italian, German, French and Spanish (publication date ≥ 2006) about Web 2.0 services for final users implemented by academic, medical and research libraries. Reviewers' agreement was measured by Cohen's kappa. From a data set of 6461 articles, 255 (4%) were coded and analysed. Conferencing/chat/instant messaging, blogging, podcasts, social networking, wikis and aggregators were frequently examined. Services were mainly targeted at general academic users of English-speaking countries. Data prohibit a reliable estimate of the relative frequency of implemented Web 2.0 services. Case studies were the prevalent design. Most articles evaluated different outcomes using diverse assessment methodologies. A systematic review is recommended to assess the effectiveness of such services. © 2012 The authors. Health Information and Libraries Journal © 2012 Health Libraries Group.

  16. 42 CFR 4.3 - Purpose of the Library.

    Science.gov (United States)

    2010-10-01

    ... 42 Public Health 1 2010-10-01 2010-10-01 false Purpose of the Library. 4.3 Section 4.3 Public Health PUBLIC HEALTH SERVICE, DEPARTMENT OF HEALTH AND HUMAN SERVICES GENERAL PROVISIONS NATIONAL LIBRARY OF MEDICINE § 4.3 Purpose of the Library. The purpose of the Library is to assist the advancement of...

  17. Governance and innovation in public sector services

    DEFF Research Database (Denmark)

    Scupola, Ada; Zanfei, Antonello

    2015-01-01

    Based on a longitudinal case study of ICT adoption and e-services development in a Danish library, we examine how governance modes affect technical and organizational change in the public sector. We contribute to extant literature on the links between governance and innovation by highlighting three...

  18. Virtual Reference Services through Web Search Engines: Study of Academic Libraries in Pakistan

    Directory of Open Access Journals (Sweden)

    Rubia Khan

    2017-03-01

    Full Text Available Web search engines (WSE are powerful and popular tools in the field of information service management. This study is an attempt to examine the impact and usefulness of web search engines in providing virtual reference services (VRS within academic libraries in Pakistan. The study also attempts to investigate the relevant expertise and skills of library professionals in providing digital reference services (DRS efficiently using web search engines. Methodology used in this study is quantitative in nature. The data was collected from fifty public and private sector universities in Pakistan using a structured questionnaire. Microsoft Excel and SPSS were used for data analysis. The study concludes that web search engines are commonly used by librarians to help users (especially research scholars by providing digital reference services. The study also finds a positive correlation between use of web search engines and quality of digital reference services provided to library users. It is concluded that although search engines have increased the expectations of users and are really big competitors to a library’s reference desk, they are however not an alternative to reference service. Findings reveal that search engines pose numerous challenges for librarians and the study also attempts to bring together possible remedial measures. This study is useful for library professionals to understand the importance of search engines in providing VRS. The study also provides an intellectual comparison among different search engines, their capabilities, limitations, challenges and opportunities to provide VRS effectively in libraries.

  19. Library Assessment Research: A Content Comparison from Three American Library Journals

    Directory of Open Access Journals (Sweden)

    Ethan J. Allen

    2018-03-01

    Full Text Available Improvement of academic library services as an outcome of continuous assessment is an aim of libraries of higher education institutions. Academic libraries are realizing the need to document evidence of their value to the institutions and the patrons they serve. Publications that include assessment research are reaching library decision makers, who seek to apply evidence to improve services or implement best practices that benefit all stakeholders. Following two previous studies that reported longitudinally on front-line library services, this paper investigates current five-year trending of three prestigious academic library journals in the publication of assessment studies. Data for this study were drawn through a content analysis process, in which the investigators selected studies for inclusion using a set of criteria developed in a pilot exercise. After individually examining 649 research articles, published between 2012 and 2016, 126 met the study’s selection criteria and were categorized according to the type of service they studied. Papers on information literacy instruction dominated, while reference services, technology, and general assessment studies saw less representation in the three journals. This finding reflects the priority placed upon information literacy instruction and describes how three American library journals are responding to current trends across academic libraries.

  20. Introducing Public Libraries to The Big Read: Final Report on the Audio Guide Distribution

    Science.gov (United States)

    Sloan, Kay; Randall, Michelle

    2009-01-01

    In July 2008, over 14,000 public libraries throughout the U.S. received, free of charge, a set of fourteen Audio Guides introducing them to The Big Read. Since 2007, when the National Endowment for the Arts and the Institute of Museum and Library Services, in partnership with Arts Midwest, debuted The Big Read, the program has awarded grants to…

  1. 75 FR 63516 - Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library...

    Science.gov (United States)

    2010-10-15

    ...: Elizabeth Lyons, Director of Special Events and Board Liaison, Institute of Museum and Library Services... and Library Services, related to museum and library services. If you need special accommodations due... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services...

  2. The library marketing toolkit

    CERN Document Server

    Potter, Ned

    2012-01-01

    A guide that offers coverage of various elements of library marketing and branding for different sectors including archives and academic, public and special libraries. It is suitable for those who are involved in promoting their library or information service, whether at an academic, public or special library or in archives or records management.

  3. Knowledge and Life-Experiences: Finland Seen through Its Libraries and Information Services = Kunskap och Upplevelser: Finland som BDI-land.

    Science.gov (United States)

    Laaksovirta, Tuula H.; Haavisto, Tuula

    This illustrated publication, printed in both English and Finnish, describes Finland's libraries and information services. Topics covered include: (1) library users; (2) the conceptual role of the library; (3) the growth and development of the library system through Finland's agrarian, industrial, and budding infotech social phases; (4) the…

  4. 9th International Bielefeld Conference 2009: Upgrading the eLibrary: Enhanced Information Services Driven by Technology and Economics

    Directory of Open Access Journals (Sweden)

    Almuth Gastinger

    2009-10-01

    Full Text Available Thisarticle reports on the 9th International Bielefeld Conference ‘Upgrading the eLibrary: Enhanced Information Services Driven by Technology and Economics’, 3-5 February 2009, in Bielefeld, Germany. The conference focused on future challenges for libraries regarding the development of information services and infrastructures that meet the changing needs of scholarly communication, collaboration (e-science and publication (open access as well as new requirements regarding teaching and learning (virtual learning spaces. In addition attention was paid to economic conditions and strategic positioning of libraries as a general framework for information services.

  5. Washington Public Libraries Online: Collaborating in Cyberspace.

    Science.gov (United States)

    Wildin, Nancy

    1997-01-01

    Discussion of public libraries, the Internet, and the World Wide Web focuses on development of a Web site in Washington. Highlights include access to the Internet through online public access catalogs; partnerships between various types of libraries; hardware and software; HTML training; content design; graphics design; marketing; evaluation; and…

  6. Taxation of library publications

    Directory of Open Access Journals (Sweden)

    Robert Razboršek

    2005-01-01

    Full Text Available The aim of this article is to stimulate the unified practice of the settlement of value added tax. This article draws from international and domestic law sources, which are fundamental for the taxation in Slovenia. As a rule, library publications are taxed with a 20% rate of value added tax, for imports into the European Union as well as within the European Union. The exception are printed publications which are, in the European Union, taxed with the lower, 8,5% rate and are tax exempt for imports from non-member countries of the European Union. The interlibrary loan is still entirely tax exempt,regulated as in the rest of Europe and abroad. If the purchases are made from other European Union countries or from countries outside the EU, from the perspective of the nacional economy, the so called self-taxation in the country receiving library publications is strongly supported.

  7. Main Libraries, Branches, and Bookmobiles: FY 2014 Public Libraries Survey (Outlet Data)

    Data.gov (United States)

    Institute of Museum and Library Services — Find key information on main libraries, branches, and bookmobiles, including FSCS IDs, square footage, locale code, and location. These data include imputed values...

  8. Canadian Public Library Users are Unaware of Their Information Literacy Deficiencies as Related to Internet Use and Public Libraries are Challenged to Address These Needs. A Review of: Julien, Heidi and Cameron Hoffman. “Information Literacy Training in Canada’s Public Libraries.” Library Quarterly 78.1 (2008: 19‐41.

    Directory of Open Access Journals (Sweden)

    Martha Ingrid Preddie

    2009-12-01

    level of information literacy and their feelings with regard to being information literate, the nature of their exposure to IL training, the benefits they derived from such training, and their desire for further training. Public service librarians and other staff were also interviewed in a similar manner. These questions sought to ascertain staff views on the role of the public library with regard to IL training; perceptions of the need for and expected outcomes of such training; as well as the current situation pertinent to the provision of IL skills training in their respective libraries in terms of staff competencies, resource allocation, and the forms of training and evaluation. Interviews were recorded and transcribed. Data were interpreted via qualitative content analysis through the use of NVivo software.Main Results – Men were more frequent users of public library computers than women, outnumbering them by a ratio ranging from 2:1 to 3.4:1. Customers appeared to be mostly under the age of 30 and of diverse ethnicities. The average income of interviewed customers was less than the Canadian average. The site observations revealed that customers were seen using the Internet mainly for the purposes of communication (e.g., e‐mail, instant messaging, online dating services. Such use was observed 78 times in four of the libraries. Entertainment accounted for 43 observations in all five sites and comprised activities such as online games, music videos, and movie listings. Twenty‐eight observations involved business/financial uses (e.g., online shopping, exploration of investment sites, online banking. The use of search engines (25 observations, news information (23, foreign language and forum websites (21, and word processing were less frequently observed. Notably, there were only 20 observed library‐specific uses (e.g., searching online catalogues, online database and library websites. Customers reported that they used the Internet mainly for general web

  9. Distance Learning Library Services in Ugandan Universities

    Science.gov (United States)

    Mayende, Jackline Estomihi Kiwelu; Obura, Constant Okello

    2013-01-01

    The study carried out at Makerere University and Uganda Martyrs University in 2010 aimed at providing strategies for enhanced distance learning library services in terms of convenience and adequacy. The study adopted a cross sectional descriptive survey design. The study revealed services provided in branch libraries in Ugandan universities were…

  10. Research Data Services in European Academic Research Libraries

    OpenAIRE

    Tenopir, Carol; Talja, Sanna; Horstmann, Wolfram; Late, Elina; Hughes, Dane; Pollock, Danielle; Schmidt, Birgit; Baird, Lynn; Sandusky, Robert J.; Allard, Suzie

    2017-01-01

    Research data is an essential part of the scholarly record, and management of research data is increasingly seen as an important role for academic libraries. This article presents the results of a survey of directors of the Association of European Research Libraries (LIBER) academic member libraries to discover what types of research data services (RDS) are being offered by European academic research libraries and what services are planned for the future. Overall, the survey found that librar...

  11. California Library Statistics, 2009: Fiscal Year 2007-2008 from Public, Academic, Special and County Law Libraries

    Science.gov (United States)

    Bray, Ira, Ed.

    2009-01-01

    Each year the State Library sends annual report forms to California's public, academic, special, state agency, and county law libraries. Statistical data from those reports are tabulated in this publication, with directory listings published in the companion volume, "California Library Directory." For this fiscal year, 389 libraries of…

  12. Educational Needs of Public Library Users

    Directory of Open Access Journals (Sweden)

    Simona Šinko

    2014-09-01

    Full Text Available AbstractPurpose: The article explains the role of user education in public libraries based on the assessment of users’ educational needs in a selected public library. We present a part of the results of the needs assessment study conducted on users of the Ljubljana City Library (LCL. In this presentation, we focus on the thematic areas of users’ interest, the most appropriate time of day and the most appropriate period of the year for participating in education. The aim of presenting this information is to support the development of an appropriate adult education provision and an effective use of human, financial and material resources in public libraries.Methodology/approach: The basic research method used was descriptive and causal non- experimental. The study involved 943 adults LCL users who have filled in an online or a printed form of the questionnaire.Results: Results of data analysis showed that users express a greater degree of interest in the following course topics: travel, foreign languages, literature, public speaking and health. They express the lowest degree of interest in the topics: policy, motoring and mathematics. Afternoons and evenings suit them best, whereas the autumn and winter season are in their view the best time of the year for participating in education. The analysis also showed some statistically significant differences in relation to sex, age, status and educational level of the users.Research limitation: By the practical application of results the characteristics of the sample of users and the environment from which they come, as well as the shortcomings of the questionnaire as an instrument for data collection, have to be considered.Originality/practical implications: The data obtained are useful in preparing the basis of educational activities in LCL, as well as for the design of educational programs in other comparable public libraries and other providers of adult education. The survey results can also

  13. Public Libraries, Digital Literacy and Participatory Culture

    Science.gov (United States)

    McShane, Ian

    2011-01-01

    In recent years public libraries have experimented with user-generated or community-contributed content through the interactive tools of Web 2.0. For some commentators this not just establishes a new relationship between libraries and their publics, but signals the end of information hegemony and an "expert paradigm". Such claims need to…

  14. Clear Purpose...Complete Commitment. A Long-Range Program To Provide Louisianians with Library and Information Services Adequate to Their Needs 1996-2000.

    Science.gov (United States)

    Jaques, Thomas F.

    This document provides the 5-year (1996-2000) library plan for public libraries in Louisiana. It identifies specific inadequacies in public library services, resources, facilities, and personnel. It identifies the people who are to be served, and reveals the geographical, sociological, economic, and educational barriers to the expanded use of…

  15. Application of social media to library service delivery: Perception of ...

    African Journals Online (AJOL)

    The study revealed that few of the social media identified are rarely relevant to library service delivery. Reference services, current awareness services, and library news postings were the types of library services that social media are applied. Results also indicated that there were benefits derived from using social media in ...

  16. A Critical Analysis of the Library-Related Literature Concerning Censorship in Public Libraries and Public School Libraries in the United States during the 1980s.

    Science.gov (United States)

    Abbott, Randy L.

    This content analysis examines library science and education literature on censorship in public and public school libraries in the 1980s. The first chapter discusses the organization and activities of right-wing and left-wing pressure groups together with ways in which librarians have responded to their pressure. The distinction between censorship…

  17. Cross Support Transfer Service (CSTS) Framework Library

    Science.gov (United States)

    Ray, Timothy

    2014-01-01

    Within the Consultative Committee for Space Data Systems (CCSDS), there is an effort to standardize data transfer between ground stations and control centers. CCSDS plans to publish a collection of transfer services that will each address the transfer of a particular type of data (e.g., tracking data). These services will be called Cross Support Transfer Services (CSTSs). All of these services will make use of a common foundation that is called the CSTS Framework. This library implements the User side of the CSTS Framework. "User side" means that the library performs the role that is typically expected of the control center. This library was developed in support of the Goddard Data Standards program. This technology could be applicable for control centers, and possibly for use in control center simulators needed to test ground station capabilities. The main advantages of this implementation are its flexibility and simplicity. It provides the framework capabilities, while allowing the library user to provide a wrapper that adapts the library to any particular environment. The main purpose of this implementation was to support the inter-operability testing required by CCSDS. In addition, it is likely that the implementation will be useful within the Goddard mission community (for use in control centers).

  18. Erik Gunnar Asplund’s Stockholm Public Library

    DEFF Research Database (Denmark)

    Andersen, Michael Asgaard

    2017-01-01

    Stockholm Public Library, which opened on March 31, 1928, was in many ways an innovation in the Nordic countries. Most striking was the fact that lenders could now take books off the shelves themselves, but the central placement of the lending room and the secondary placement of the reading rooms...... also indicated a new way to do libraries. The thoughts embodied in the building became a model for many later libraries. The building is not only testimony to an important period of Nordic architectural history and a recognized masterpiece by the Swedish architect Erik Gunnar Asplund (1885......–1940), it is also part of the history of the Nordic social model that was taking shape in the interwar years. By its function as a public institution and its unique architectural qualities, Stockholm Public Library today stands as an important work of Nordic welfare building....

  19. Research on new information service model of the contemporary library

    International Nuclear Information System (INIS)

    Xin Pingping; Lu Yan

    2010-01-01

    According to the development of the internet and multimedia technology, the information service models in the contemporary library become both of the traditional and digital information service. The libraries in each country do their best to make the voluminous information and the complex technology be High-integrated in the background management, and also make the front interface be more and more convenient to the users. The essential characteristics of the information service of the contemporary library are all-in-one and humanness. In this article, we will describe several new hot information service models of the contemporary library in detail, such as individualized service, reference service, reference service and strategic information service. (authors)

  20. Research evaluation support services in biomedical libraries

    Directory of Open Access Journals (Sweden)

    Karen Elizabeth Gutzman

    2018-01-01

    Conclusions: Libraries can leverage a variety of evaluation support services as an opportunity to successfully meet an array of challenges confronting the biomedical research community, including robust efforts to report and demonstrate tangible and meaningful outcomes of biomedical research and clinical care. These services represent a transformative direction that can be emulated by other biomedical and research libraries.

  1. Technical Services on the Net: Where Are We Now? A Comparative Study of Sixty Web Sites of Academic Libraries

    Science.gov (United States)

    Wang, Jianrong; Gao, Vera

    2004-01-01

    This study examines sixty academic libraries' Web sites and finds that 80 percent of them do not have a technical services' homepage. Data reveal that institution's status might be a factor in whether a library has such a page. Further content analysis suggests there is an appropriate and useful public service role that technical services…

  2. Digital reference service : libraries online 24/7

    OpenAIRE

    Vijayakumar, Manju; Vijayakumar, J. K.

    2005-01-01

    The integration of the Internet Technology in to Libraries has not changed its mission of providing excellent information service to users but it has added several new dimensions and opened new avenues to their tasks. Reference librarians, while assisting users in the library, now have an additional set of remote users, who access the reference service online, who are more demanding, less patient users who have greater expectations. This paper discusses the methods in Online Reference service...

  3. Research Data Management: A Library Practitioner's Perspective

    Science.gov (United States)

    Yu, Siu Hong

    2017-01-01

    The Future Voices in Public Services column is a forum for students in graduate library and information science programs to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to relate their visions for the profession, or to describe research that is…

  4. Toward a Multicultural American Public Library History.

    Science.gov (United States)

    Malone, Cheryl Knott

    2000-01-01

    Discusses the view that public libraries are institutions that advance the dominant culture's ideology; considers the multicultural society in which libraries operate; and reviews selected books and articles, particularly those related to African-American experiences in and around libraries, and suggests ways to move toward a more inclusive public…

  5. Library services and user satisfaction in developing countries: a case study.

    Science.gov (United States)

    Mairaj, Muhammad Ijaz; Naseer, Mirza Muhammad

    2013-12-01

    Punjab Institute of Cardiology (PIC) is a recognised teaching hospital for cardiac care in the Punjab province of Pakistan. PIC has established a library to fulfil the research and information needs of health care professionals. This study aims to evaluate the satisfaction of users with the services of PIC library. A purposive sample of 15 health care professionals was selected. A semistructured interview technique based on an interview guide was used for collection of data. The data were qualitatively analysed using a thematic approach. Users of PIC library were satisfied with the library collection, organisation, reference and circulation services, staff attitudes, cooling and heating. They were concerned about library space, hours, furniture and environment, and suggested more availability of electronic library services, newer collections, better Internet access and comfortable furniture. The study proved useful to investigate users' satisfaction with the services of PIC library. It concludes that the PIC library should maintain and strengthen the services with which users are satisfied, and improve those about which they are concerned. The study will be useful to libraries in other developing countries for improvement in their services. © 2013 The authors. Health Information and Libraries Journal © 2013 Health Libraries Group.

  6. The National Library Service (SBN towards digital

    Directory of Open Access Journals (Sweden)

    Giuliana Sgambati

    2003-12-01

    Full Text Available In the sector of technologies for the Information Society, the General Direction for Library Heritage and Cultural Institutes has promoted two programs: · SBN: The National Library Service (Servizio Bibliotecario Nazionale · BDI: The Italian Digital Library (Biblioteca Digitale Italiana and another project, which was approved on March 18, 2003: · BDI&NTC: The Italian Digital Library and Cultural Tourist Network

  7. State Profiles: FY 2013 Public Libraries Survey

    Data.gov (United States)

    Institute of Museum and Library Services — Pull up a state's profile to find state-level totals on key data such as numbers of libraries and librarians, revenue and expenditure, and collection sizes.These...

  8. Streamlined library programming how to improve services and cut costs

    CERN Document Server

    Porter-Reynolds, Daisy

    2014-01-01

    In their roles as community centers, public libraries offer many innovative and appealing programs; but under current budget cuts, library resources are stretched thin. With slashed budgets and limited staff hours, what can libraries do to best serve their publics? This how-to guide provides strategies for streamlining library programming in public libraries while simultaneously maintaining-or even improving-quality delivery. The wide variety of principles and techniques described can be applied on a selective basis to libraries of all sizes. Based upon the author's own extensive experience as

  9. The role of public libraries in culture-led urban regeneration

    DEFF Research Database (Denmark)

    Skot-Hansen, Dorte; Hvenegaard, Casper; Jochumsen, Henrik

    2013-01-01

    Purpose – The purpose of this article is to present a research project on public libraries in urban development focusing on how libraries contribute to culture‐led urban regeneration as icons, placemakers and community vitalization. Design/methodology/approach – The research project is based...... implications – The article provides a framework for development of strategies and legitimization for public libraries and a point of departure for the discussion of the library's contribution to urban development. Originality/value – This is the first public presentation of the findings of the results...... of the research project Public Libraries in Urban Development – Creativity, Innovation and Experience outside the Nordic countries....

  10. Placing the public library – a comparative analysis of political perceptions

    DEFF Research Database (Denmark)

    Evjen, Sunniva

    2012-01-01

    This thesis explores politicians’ perceptions of the public library and public library development. While many call for a redefined vision for public libraries, eye-catching libraries are built in major cities around the world. What library visions are expressed through such projects? I attempt...... to discern how local politicians view the role of the public library, and how do they want to develop it in their local context, using concepts from institutional theory in the analysis. The research questions include issues concerning norms politicians connect with public libraries compared with those...... and document analysis of local and national policy documents. One important premise for this study has been to find cases where there are on-going developments; in the shape of main library construction. The findings show that politicians have extensive knowledge about the norms and values found...

  11. The Rise of the Digital Public Library

    Science.gov (United States)

    McKendrick, Joseph

    2012-01-01

    There is a growing shift to digital offerings among public libraries. Libraries increasingly are fulfilling roles as technology hubs for their communities, with high demand for technology and career development training resources. Ebooks and other digital materials are on the rise, while print is being scaled back. More libraries are turning to…

  12. Library and information services: impact on patient care quality.

    Science.gov (United States)

    Marshall, Joanne Gard; Morgan, Jennifer Craft; Thompson, Cheryl A; Wells, Amber L

    2014-01-01

    The purpose of this paper is to explore library and information service impact on patient care quality. A large-scale critical incident survey of physicians and residents at 56 library sites serving 118 hospitals in the USA and Canada. Respondents were asked to base their answers on a recent incident in which they had used library resources to search for information related to a specific clinical case. Of 4,520 respondents, 75 percent said that they definitely or probably handled patient care differently using information obtained through the library. In a multivariate analysis, three summary clinical outcome measures were used as value and impact indicators: first, time saved; second, patient care changes; and third, adverse events avoided. The outcomes were examined in relation to four information access methods: first, asking librarian for assistance; second, performing search in a physical library; third, searching library's web site; or fourth, searching library resources on an institutional intranet. All library access methods had consistently positive relationships with the clinical outcomes, providing evidence that library services have a positive impact on patient care quality. Electronic collections and services provided by the library and the librarian contribute to patient care quality.

  13. Research on the crisis of public relation in library

    International Nuclear Information System (INIS)

    Liu Shanyong

    2010-01-01

    In modem society, a variety of organizations including libraries will inevitably encounter all kinds of crises. Organizations can pull through and create good impression if they deal with correctly the crisis of public relation. The article defines the crisis, the crisis of public relation, and analyzes the characteristics and types of the crises in library. Finally the article emphasizes the contents and six strategies of the crisis of public relation in library. (authors)

  14. resource mobilization in public university libraries in tanzania

    African Journals Online (AJOL)

    Some of the challenges facing these libraries are limited funds and other library resources. Public University libraries manage, collect and provide access to an ever-growing arsenal of information for an increasing number of users in an environment of growing financial constraints. The paper argues that libraries employ ...

  15. Healthy Libraries Develop Healthy Communities: Public Libraries and their Tremendous Efforts to Support the Affordable Care Act.

    Science.gov (United States)

    Collins, Lydia N

    This article is about the dedication of public library staff and my role as the Consumer Health Coordinator for the National Network of Libraries of Medicine, Middle Atlantic Region (NN/LM MAR) to support outreach efforts for health insurance enrollment under the Patient Protection and Affordable Care Act (ACA). ACA was created in order to ensure that all Americans have access to affordable health care. What we didn't know is that public libraries across the nation would play such an integral role in the health insurance enrollment process. The National Network of Libraries of Medicine (NN/LM) worked closely with public libraries in order to assist with this new role. As we approach the second enrollment and re-enrollment periods, public libraries are gearing up once again to assist with ACA.

  16. Library Research and Statistics. Research on Libraries and Librarianship in 2002; Number of Libraries in the United States and Canada; Highlights of NCES Surveys; Library Acquisition Expenditures, 2001-2002: U.S. Public, Academic, Special, and Government Libraries; LJ Budget Report: A Precarious Holding Pattern; Price Indexes for Public and Academic Libraries; Library Buildings 2002: The Building Buck Doesn't Stop Here.

    Science.gov (United States)

    Lynch, Mary Jo; Oder, Norman; Halstead, Kent; Fox, Bette-Lee

    2003-01-01

    Includes seven reports that discuss research on libraries and librarianship, including academic, public, and school libraries; awards and grants; number of libraries in the United States and Canada; National Center for Education Statistics results; library expenditures for public, academic, special, and government libraries; library budgets; price…

  17. School library services: A necessity | Fakandu | Information ...

    African Journals Online (AJOL)

    The research paper focused on the school library services as a necessity to all primary and secondary schools. The study discussed the concept and significance of school libraries in the community, it also explained the reading habits of school children as they utilize the library and the adoption of Information and ...

  18. OhioLINK: Implementing Integrated Library Services across Institutional Boundaries.

    Science.gov (United States)

    Hawks, Carol Pitts

    1995-01-01

    Discusses the implementation of the OhioLINK (Ohio Library and Information Network) system, an integrated library system linking 23 public and private academic institutions and the Ohio State Library. Topics include a history of OhioLINK; organizational structure; decision-making procedures; public relations strategies; cooperative circulation;…

  19. The Specification of Science Education Programs in the Local Public Library: Focusing on the Programs In G-city

    Directory of Open Access Journals (Sweden)

    In-Ja Ahn*

    2012-06-01

    Full Text Available The city of 'G' has been made a number of achievements with its science program as a part of public library's cultural program during the last 5 years. Recently, the national science centre has been established in the same city, the debate is now needed whether the science program in the public library have reasons to be maintained or to be reduced. The aim of this research is on the operating strategies of the science program in the public library. The research methods include case studies of operational strategies in domestic and foreign science centre, the level of satisfaction of local citizen on the science program, the vision of science program in the advancement of public library in the century. In results, the research proposes that the science program in public library should be maintained, but with locally characterised programs. In addition, the study also advised on the provision of scientific information, the strengthened search functions, and the development of user-centred services for those in science fields.

  20. Patron Behavior Policies in the Public Library: "Kreimer v. Morristown" Revisited.

    Science.gov (United States)

    Geiszler, Robert W.

    1998-01-01

    The case of an indigent library patron recovering a judgment against a public library is used as a backdrop for discussing patron behavior policies in the public library. Highlights include First Amendment rights, the public library as an expressive forum, government rules, policy lessons from the case, and acceptable policies. (AEF)

  1. Influencing Database Use in Public Libraries.

    Science.gov (United States)

    Tenopir, Carol

    1999-01-01

    Discusses results of a survey of factors influencing database use in public libraries. Highlights the importance of content; ease of use; and importance of instruction. Tabulates importance indications for number and location of workstations, library hours, availability of remote login, usefulness and quality of content, lack of other databases,…

  2. California Library Statistics, 2005: Fiscal Year 2003-2004 from Public, Academic, Special and County Law Libraries

    Science.gov (United States)

    Bray, Ira, Ed.

    2005-01-01

    Each year the State Library sends annual report forms to California's academic, public, special, state agency, and county law libraries. Statistical data from those reports are tabulated in this publication, with directory listings published in the companion volume, California Library Directory. For this fiscal year four hundred and eight…

  3. News from the Library: Scientific Information Service - service interruption

    CERN Multimedia

    2014-01-01

    Techniques de l'Ingénieur has been part of the selection of databases offered by the Scientific Information Service for the last five years.   Unfortunately, as a consequence of budget reductions, and after careful consideration of all available options, we have to end this subscription. It will be still possible to purchase access to individual chapters via the Library services.  Furthermore, we are considering ending our subscriptions to Web of Science and Springer Materials (the Landolt-Börnstein database) during the course of 2015. We thank you for your understanding and welcome your feedback to library.desk@cern.ch

  4. Consumer Health Information Provision in Rural Public Libraries: A Comparison of Two Library Systems

    Science.gov (United States)

    Flaherty, Mary Grace

    2013-01-01

    To better understand health information provision in the public library setting, two cooperative library systems that serve primarily rural populations in upstate New York were studied. The central library in one of those systems established a consumer health information center (CHIC) in 1999. In the other system, the central library does not have…

  5. Charging Users for Library Service.

    Science.gov (United States)

    Cooper, Michael D.

    1978-01-01

    Examines the question of instituting direct charges for library service, using on-line bibliographic searching as an example, and contrasts this with the current indirect charging system where services are paid for by taxes. Information, as a merit good, should be supplied with or without direct charges, depending upon user status. (CWM)

  6. 75 FR 32818 - Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library...

    Science.gov (United States)

    2010-06-09

    ... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of Meeting. SUMMARY: This notice sets forth the agenda of...

  7. 75 FR 8139 - Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library...

    Science.gov (United States)

    2010-02-23

    ... policies with respect to the duties, powers, and authorities related to Museum and Library Services. If you... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and...

  8. Towards Culture 3.0 - Performative space in the public library

    DEFF Research Database (Denmark)

    Jochumsen, Henrik; Skot-Hansen, Dorte; Rasmussen, Casper Hvenegaard

    2015-01-01

    The aim of this article is to analyse and discuss the development of performative spaces in public libraries from a cultural policy perspective. First, a framework of three concepts of culture, 1.0–3.0, is used as a tool to analyse the overall development of public libraries. Against...... this background, we introduce the notion of performative spaces in public libraries by highlighting Nordic examples. The tendency can also be seen on a broader level in European and North American libraries, where a ‘performative turn’ can be seen as the relationship between the library and its users, especially...... the younger ‘digital natives’. The rationales behind the emergence of performative spaces in public libraries are analysed and discussed: democratisation, empowerment and economic impact. This article concludes that the performative spaces are legitimized by multiple rationales in the same way as cultural...

  9. 77 FR 24741 - Sunshine Act Meeting; National Museum and Library Services Board

    Science.gov (United States)

    2012-04-25

    ... Lyons, Special Events and Board Liaison, Institute of Museum and Library Services, 1800 M Street NW... Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of... Library Services Board. This notice also describes the function of the Board. Notice of the meeting is...

  10. The quality infrastructure measuring, analyzing, and improving library services

    CERN Document Server

    Murphy, Sarah Anne

    2013-01-01

    Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

  11. Librarians' Attitudes towards Marketing Library Services

    Science.gov (United States)

    Aharony, Noa

    2009-01-01

    This research set out to explore the attitudes of school, academic and public librarians towards marketing libraries. The main question that was examined is whether personality characteristics such as empowerment, extroversion and resistance to change influence librarians' attitudes towards the marketing of libraries. One hundred and fifty-six…

  12. The Value of Academic Libraries: Library Services as a Predictor of Student Retention

    Science.gov (United States)

    Murray, Adam; Ireland, Ashley; Hackathorn, Jana

    2016-01-01

    This study examined the predictive relationship between library use by individual students and their retention status in university settings. The methodology builds on a small number of previous studies to examine library use at the individual level to determine if use of specific library services is predictive of retention for freshmen and…

  13. Merchandising Your Library.

    Science.gov (United States)

    Sivulich, Kenneth G.

    1989-01-01

    Discusses library circulation figures as a reflection of the success of library services and describes merchandising techniques that have produced a 137 percent circulation increase at Queens Borough Public Library over the past seven years. Merchandising techniques such as minibranches, displays, signage, dumps, and modified shelving are…

  14. An empirical research on strategic planning in public libraries of Mainland China

    Institute of Scientific and Technical Information of China (English)

    Ping KE; Yingfang HE; Wenliang ZHANG; Dongqin JIA; Tinghan LI

    2012-01-01

    Purpose:As an important issue,strategic planning in public libraries has been paid more attention in China recent years.However,a comprehensive and systematic research,especially strategic models based on empirical studies,is required in the public library strategic planning.The purpose of this research is to investigate the current practices and propose an appropriate reference and guidance of strategic planning in public libraries in Mainland China.Design/methodology/approach:A questionnaire-based survey method is carried out to collect the views of public libraries staff at different levels in Mainland China.The questionnaire is designed on the following four aspects toward strategic planning in public libraries:The attitude,the status quo,basic issues and the guides.The 882 valid questionnaires are processed by a statistic analysis to reflect the current practices of strategic planning in public libraries in Mainland China.Findings:Our research results reveal that the unclear and confused understanding of the strategic planning still exist among the public libraries staff in Mainland China.However,the majority of respondents still believe that the strategic planning in public libraries is significant and the library developments will be affected for lacking strategic planning.Moreover,it is considerable that the strategic plans are jointly made by independent agencies and public libraries,or by the public library itself.Also,guidelines and a set of softwares in strategic planning are needed.Research limitations/implications:The study was restricted to six main areas in China.A wider geographic sampling can preferable show the basic status of strategic planning in public libraries.The procedures of data collection would be another limitation.Nevertheless,case studies should be used in the further research.Originality:The importance of this research originates from a large number of first-hand data about strategic planning in public libraries in mainland China

  15. An empirical research on strategic planning in public libraries of Mainland China

    Institute of Scientific and Technical Information of China (English)

    Ping; KE; Yingfang; HE; Wenliang; ZHANG; Dongqin; JIA; Tinghan; LI

    2012-01-01

    Purpose: As an important issue, strategic planning in public libraries has been paid more attention in China recent years. However, a comprehensive and systematic research, especially strategic models based on empirical studies, is required in the public library strategic planning. The purpose of this research is to investigate the current practices and propose an appropriate reference and guidance of strategic planning in public libraries in Mainland China.Design/methodology/approach: A questionnaire-based survey method is carried out to collect the views of public libraries staff at different levels in Mainland China. The questionnaire is designed on the following four aspects toward strategic planning in public libraries: The attitude, the status quo, basic issues and the guides. The 882 valid questionnaires are processed by a statistic analysis to reflect the current practices of strategic planning in public libraries in Mainland China.Findings: Our research results reveal that the unclear and confused understanding of the strategic planning still exist among the public libraries staff in Mainland China. However, the majority of respondents still believe that the strategic planning in public libraries is significant and the library developments will be affected for lacking strategic planning. Moreover, it is considerable that the strategic plans are jointly made by independent agencies and public libraries, or by the public library itself. Also, guidelines and a set of softwares in strategic planning are needed.Research limitations/implications: The study was restricted to six main areas in China. A wider geographic sampling can preferable show the basic status of strategic planning in public libraries.The procedures of data collection would be another limitation. Nevertheless, case studies should be used in the further research.Originality: The importance of this research originates from a large number of first-hand data about strategic planning in public

  16. IYDP: One Library's Lasting Achievement.

    Science.gov (United States)

    Johnston-Brown, Norma

    1982-01-01

    Describes outreach services at the Calgary Public Library, Canada which are designed to meet the needs of disabled and elderly patrons. Space requirements, library equipment, staffing, and services offered are discussed. Five references are listed. (EJS)

  17. Marketing of Information Resources in Selected Public Libraries in ...

    African Journals Online (AJOL)

    Marketing of Information Resources in Selected Public Libraries in Lagos State: A Competitive Intelligence Approach. ... examined the use of marketing techniques in public libraries , and the e xtent to ... EMAIL FULL TEXT EMAIL FULL TEXT

  18. Virtual Reference Service in Academic Libraries in West Africa

    Science.gov (United States)

    Sekyere, Kwabena

    2011-01-01

    As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they…

  19. Personalized Boutique Service: Critical to Academic Library Success?

    Science.gov (United States)

    Tilley, Elizabeth

    2013-01-01

    An academic library that focuses on delivering a personalized service is examined within the context of the boutique library model. It is suggested that a critical success factor in adopting a personalized, boutique-style service is acquiring knowledge and insight of our users. This, together with appropriate evaluation, will assist with providing…

  20. Issues for bringing digital libraries into public use

    Science.gov (United States)

    Flater, David W.; Yesha, Yelena

    1993-01-01

    In much the same way that the field of artificial intelligence produced a cult which fervently believed that computers would soon think like human beings, the existence of electronic books has resurrected the paperless society as a utopian vision to some, an apocalyptic horror to others. In this essay we have attempted to provide realistic notions of what digital libraries are likely to become if they are a popular success. E-books are capable of subsuming most of the media we use today and have the potential for added functionality by being interactive. The environmental impact of having millions more computers will be offset to some degree, perhaps even exceeded, by the fact that televisions, stereos, VCR's, CD players, newspapers, magazines, and books will become part of the computer system or be made redundant. On the whole, large-scale use of digital libraries is likely to be a winning proposition. Whether or not this comes to pass depends on the directions taken by today's researchers and software developers. By involving the public, the effort being put into digital libraries can be leveraged into something which is big enough to make a real change for the better. If digital libraries remain the exclusive property of government, universities, and large research firms, then large parts of the world will remain without digital libraries for years to come, just as they have remained without digital phone service for far too long. If software companies try to scuttle the project by patenting crucial algorithms and using proprietary data formats, all of us will suffer. Let us reverse the errors of the past and create a truly open digital library system.

  1. Analysis of the questionnaire results to professionals of Portuguese public libraries on the social mission of the public library on Facebook

    OpenAIRE

    Alvim, Luísa; Calixto, José António

    2014-01-01

    This work presents the results and the analysis of the questionnaire conducted among 99 professionals of Portuguese public libraries with Facebook page/profile at the beginning of the year 2014. It is part of a wider research - case study, using other techniques for data collection on the impact of Web 2.0 on the social role of Portuguese public libraries on the Facebook platform. The main purposes of the survey are to analyze how professionals from libraries explore the Facebo...

  2. Public libraries in the 21 st century: issues for concern in Nigeria ...

    African Journals Online (AJOL)

    Issues surrounding the establishment and development of public libraries in Nigeria are captured in this piece of writing. The paper particularly discusses the origin and growth of public libraries, objectives and role of public libraries in Nigeria. It further looked at public libraries in the 21st century; problems and prospects of ...

  3. Public Library Extension Service for Rural Areas Kırsal Kesimlerde Halk Kütüphanesi Hizmetlerinin Yaygınlaştırılması

    Directory of Open Access Journals (Sweden)

    Peter Oldroyd

    1994-03-01

    Full Text Available This speech, given in Istanbul on 3 December 1993 during a visit to Turkey, starts with an overview of public library services in Britain Following information on services offered to rural areas; the author refers a report published in 1993. This report highlights the main topics under discussion in Britain currently: (1 it is recognized that a modern public library is a very complicated organization serving a large clientele aiming to meet their very many requirements; (2 volunteers, new technologies and modern management and marketing techniques should be utilized to improve the services to rural areas; (3 although services to rural areas pose specific problems, people who live in these areas have the right to demand equal services; (4 although only some services can be offered directly, in rural areas, everyone should have equal opportunities in reaching all library and information services; (5 cooperation with local people by library authorities can be a solution to some of the problems. Bu konferans, genel anlamda kütüphanelerin ve kütüphanecilerin karşı karşıya bulunduğu sorunlar üzerinde yoğunlaşmakla birlikte, ele alınan konular Büyük Britanya 'daki kütüphanelerle özellikle de halk kütüphaneleri ile sınırlı kalmaktadır. Ancak kütüphanecilik, evrensel bir kavram olduğundan Britanya'daki kütüphanelerin sorunları, az ya da çok tüm ülke kütüphaneleri tarafından paylaşılmaktadır. Göz önünde bulundurulması gereken en önemli konu, genel kütüphanecilik hizmetlerinin, küçük yerleşim birimleri itibariyle de yaygınlaştırılmasının gerektiğidir. Ve bu konuyla ilgili olarak, çağdaş iletişim araçlarının inkar edilemez bir rolü sözkonusu olmaktadır. Kütüphanecilik hizmetlerinden herkesin eşit oranda yararlanabilme hakkı vardır. Bu hizmetlerden yararlanabildiği ve kültür seviyesinin daha yüksek olduğu

  4. Assessment of Data Management Services at New England Region Resource Libraries

    Directory of Open Access Journals (Sweden)

    Julie Goldman

    2015-07-01

    Full Text Available Objective: To understand how New England medical libraries are addressing scientific research data management and providing services to their communities. Setting: The National Network of Libraries of Medicine, New England Region (NN/LM NER contains 17 Resource Libraries. The University of Massachusetts Medical School serves as the New England Regional Medical Library (RML. Sixteen of the NER Resource Libraries completed this survey. Methods: A 40-question online survey assessed libraries’ services and programs for providing research data management education and support. Libraries shared their current plans and institutional challenges associated with developing data services. Results: This study shows few NER Resource Libraries currently integrate scientific research data management into their services and programs, and highlights the region’s use of resources provided by the NN/LM NER RML at the University of Massachusetts Medical School. Conclusions: Understanding the types of data services being delivered at NER libraries helps to inform the NN/LM NER about the eScience learning needs of New England medical librarians and helps in the planning of professional development programs that foster effective biomedical research data services.

  5. Trends in hospital librarianship and hospital library services: 1989 to 2006.

    Science.gov (United States)

    Thibodeau, Patricia L; Funk, Carla J

    2009-10-01

    The research studied the status of hospital librarians and library services to better inform the Medical Library Association's advocacy activities. The Vital Pathways Survey Subcommittee of the Task Force on Vital Pathways for Hospital Librarians distributed a web-based survey to hospital librarians and academic health sciences library directors. The survey results were compared to data collected in a 1989 survey of hospital libraries by the American Hospital Association in order to identify any trends in hospital libraries, roles of librarians, and library services. A web-based hospital library report form based on the survey questions was also developed to more quickly identify changes in the status of hospital libraries on an ongoing basis. The greatest change in library services between 1989 and 2005/06 was in the area of access to information, with 40% more of the respondents providing access to commercial online services, 100% more providing access to Internet resources, and 28% more providing training in database searching and use of information resources. Twenty-nine percent (n = 587) of the 2005/06 respondents reported a decrease in staff over the last 5 years. Survey data support reported trends of consolidation of hospitals and hospital libraries and additions of new services. These services have likely required librarians to acquire new skills. It is hoped that future surveys will be undertaken to continue to study these trends.

  6. Censorship Challenges to Books in Scottish Public Libraries

    Science.gov (United States)

    Taylor, Kelly; McMenemy, David

    2013-01-01

    Censorship challenges to books in UK public libraries have received renewed attention recently. This study sought to establish the incidence of censorship challenges to books in Scottish public libraries in the years 2005-2009 and the actions taken in response to these challenges. It was found that eight local authorities in Scotland had received…

  7. Public Goods and Public Interests: Scholarly Communication and Government Documents in Research Libraries

    Science.gov (United States)

    Potvin, Sarah; Sare, Laura

    2016-01-01

    Federal mandates requiring that publicly funded research be made openly accessible recast scholarly information as public information and provide an impetus to join the efforts of scholarly communication and government information programs in United States research libraries. Most major research libraries are long-standing participants in the…

  8. Managing user queries using cloud services: KAUST library experience

    KAUST Repository

    Ramli, Rindra M.; Ba-Rayyan, Faten A.

    2017-01-01

    The provision of reference and information services are one of the major activities for academic libraries. Answering questions and providing relevant and timely answers for library users are just one of such services. Questions come in many format

  9. Measuring Customer Satisfaction and Quality of Service in Special Libraries.

    Science.gov (United States)

    White, Marilyn Domas; Abels, Eileen G.; Nitecki, Danuta

    This project tested the appropriateness of SERVQUAL (i.e., an instrument widely used in the service industry for assessing service quality based on repeated service encounters rather than a particular service encounter) to measure service quality in special libraries and developed a modified version for special libraries. SERVQUAL is based on an…

  10. ‘Quick Reads’ May Promote Literacy without Stigma: Findings from Eight UK Public Libraries. A review of: McLoughlin, Carla, and Anne Morris. “UK Public Libraries: Roles in Adult Literacy Provision.” Journal of Librarianship and Information Science 36.1 (March 2004: 37-46.

    Directory of Open Access Journals (Sweden)

    Stephanie Hall

    2006-06-01

    Full Text Available Objective – To examine the role of public libraries in the provision of adult literacy services, with a detailed look at both the successes and concerns of the libraries under study; to provide recommendations for best practice in establishing or reviewing adult literacy services. Design – A series of case studies using written reports and semi-structured interviews. Setting – Eight public libraries in the UK involved in literacy service provision or reader development services. Subjects – Eight senior staff members in charge of library literacy programming. Method – A written report of literacy service initiatives was solicited from each participating library. A single interview was conducted with a staff member in charge of literacy service at each of the eight participating libraries. Fact-checking telephone interviews were conducted at three locations where adult literacy programs were in early stages. More indepth, face-to-face interviews were conducted at the five libraries with better established programs. Each type of interview consisted of a set of scripted questions supplemented by individualized questions based on the written reports. Main results – There are four key areas of results to be summarized from this study: • Adult Literacy Collections – The authors observed three main approaches to branding literacy collections: − Emphasis on reading for pleasure (with collections entitled ‘Quick Reads’ or ‘First Choice’; − Emphasis on reading for skills development; − Discreet labelling enabling stock recognition without advertising that the reader is borrowing literacy materials. The authors conclude that the ‘Quick Reads’ approach was the most successful in highlighting the collection without stigmatizing it and in promoting the pleasure of reading. The importance of maintaining relevant, attractive books was highlighted, with collections targeting both entry level readers and emergent readers.

  11. Virtual Libraries: Service Realities.

    Science.gov (United States)

    Novak, Jan

    This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not…

  12. Humanities Programming in Public Libraries: The Connecticut Perspective.

    Science.gov (United States)

    Rader, Barbara A.

    1990-01-01

    Describes how public libraries can plan, fund, and implement scholar-led, library-based, humanities book discussion programs using the example of the Southern Connecticut Library Council. Key steps in planning, funding, targeting the audience, selecting topics and books, obtaining community support, recruiting scholars, marketing, administration,…

  13. The National Library of Medicine Programs and Services, Fiscal Year 1974.

    Science.gov (United States)

    National Library of Medicine (DHEW), Bethesda, MD.

    The activities and projects of the National Library of Medicine are described. New and continuing programs in library services and operations, on-line computer retrieval services, grants for library assistance, audiovisual programs, and health communications research are included. International activities of the Library are outlined. Summary…

  14. Mobile phone applications and the utilization of library services in ...

    African Journals Online (AJOL)

    Mobile phone applications and the utilization of library services in the university of Calabar library, Calabar, Nigeria. ... Global Journal of Educational Research ... The findings revealed that there was a significant relationship between Tweeter apps and the utilization of library services, (r=0.57*, P<.05, df=223, rcritical=.

  15. Accessibility of public libraries by rural dwellers in rural areas of ...

    African Journals Online (AJOL)

    In conclusion, public libraries are essential to rural dwellers; therefore it is recommended that all types of information be made available to public libraries. Sensitization programmes should be encouraged. This will in turn bring about positive impact on the rural dwellers. Key words: Accessibility, Public, Library, rural, ...

  16. Analysis of Environmental Friendly Library Based on the Satisfaction and Service Quality: study at Library “X”

    Science.gov (United States)

    Herdiansyah, Herdis; Satriya Utama, Andre; Safruddin; Hidayat, Heri; Gema Zuliana Irawan, Angga; Immanuel Tjandra Muliawan, R.; Mutia Pratiwi, Diana

    2017-10-01

    One of the factor that influenced the development of science is the existence of the library, which in this case is the college libraries. Library, which is located in the college environment, aims to supply collections of literatures to support research activities as well as educational for students of the college. Conceptually, every library now starts to practice environmental principles. For example, “X” library as a central library claims to be an environmental friendly library for practicing environmental friendly management, but the X library has not inserted the satisfaction and service aspect to the users, including whether it is true that environmental friendly process is perceived by library users. Satisfaction can be seen from the comparison between expectations and reality of library users. This paper analyzes the level of library user satisfaction with library services in the campus area and the gap between expectations and reality felt by the library users. The result of the research shows that there is a disparity between the hope of library management, which is sustainable and environmentally friendly with the reality in the management of the library, so that it has not given satisfaction to the users yet. The gap value of satisfaction that has the biggest difference is in the library collection with the value of 1.57; while for the smallest gap value is in the same service to all students with a value of 0.67.

  17. The Weakest Link: Library Catalogs.

    Science.gov (United States)

    Young, Terrence E., Jr.

    2002-01-01

    Describes methods of correcting MARC records in online public access catalogs in school libraries. Highlights include in-house methods; professional resources; conforming to library cataloging standards; vendor services, including Web-based services; software specifically developed for record cleanup; and outsourcing. (LRW)

  18. Clear Purpose...Complete Commitment: A Long-Range Program To Provide Louisianians with Library and Information Services Adequate to Their Needs, 1993-1997.

    Science.gov (United States)

    Jaques, Thomas F.

    This long range plan, which was prepared in compliance with the Library Services and Construction Act (LSCA), begins with an overview of the library public and the state library agency in Louisiana. Identification of needs and action plans are presented in the following goal areas: (1) improving state library administration; (2) extending services…

  19. German Librarianship and Munich Libraries

    Directory of Open Access Journals (Sweden)

    Osman Ümit Özen

    1994-06-01

    Full Text Available There are 27 municipal libraries including the Central Public Library in Munich. The other important libraries in the city are Bayern State National Library, Maximillian University Library, a technical highschool library and the "Deutsches Musuem" Library. All these libraries are financed locally. The author introduces these libraries briefly and compares German libraries with Turkish libraries. He concludes that although theoretically there are not distinctive differences, in practice, buildings and their layout are better in Germany where more variety of services are offered. In Turkey standardization has not been realized yet. Turkey needs to computerize and network to improve the services offered in an efficient way.

  20. State Profiles: FY 2014 Public Libraries Survey (Data)

    Data.gov (United States)

    Institute of Museum and Library Services — Pull up a state's profile to find state-level totals on key data such as numbers of libraries and librarians, revenue and expenditures, and collection sizes.These...

  1. Business Students' Perception of University Library Service Quality and Satisfaction

    Science.gov (United States)

    Hsu, Maxwell K.; Cummings, Richard G.; Wang, Stephen W.

    2014-01-01

    The main purpose of this study is to examine the college students' perception of library services, and to what extent the quality of library services influences students' satisfaction. The findings depict the relationship between academic libraries and their users in today's digital world and identify critical factors that may sustain a viable…

  2. "What We Should Strive for Is Britishness": An Attitudinal Investigation of Ethnic Diversity and the Public Library

    Science.gov (United States)

    Birdi, Briony; Wilson, Kerry; Mansoor, Sami

    2012-01-01

    This paper considers the role of the public library in ameliorating relations between communities, and the appropriateness of a multicultural or assimilationist approach via which to deliver socially inclusive services. Qualitative findings from two inductive studies, each of which focused on different aspects of the capacity of public library…

  3. The IAEA library and documentation services

    International Nuclear Information System (INIS)

    1963-01-01

    The library was established in 1958 and has since acquired a large and steadily increasing collection of nuclear science literature. The collection can be divided into three broad categories: (a) books, (b) periodicals, and (c) technical reports and official documents. There are at present approximately 19000 books in the library. The books cover all aspects of nuclear science and technology as well as some relevant branches of economics, law and other subjects. In addition, there are numerous reference books, both on science and on other subjects related to the work of the Agency. The library receives 7 00 periodicals, mostly of a scientific or technical nature. Sixty-three per cent of the periodicals are obtained by subscription and some 30 per cent as presentation copies. The rest of the periodicals are received under an exchange of publications. Of particular interest to research workers is a comprehensive collection of abstracting journals. The technical reports and documents are usually obtained from Member Governments and other international organizations, including the United Nations and the specialized agencies. There are nearly 50 000 reports, some 30 000 of which are on microcards. As international organizations and Member States supply the library with their documents and other publications on atomic energy on a routine basis, the collection in the library now represents much of the world's unclassified material on different branches of nuclear science and technology. The library also possesses about 5000 reprints and translations of technical reports

  4. InfoGallery: Informative Arts Services for Physical Library Spaces

    DEFF Research Database (Denmark)

    Grønbæk, Kaj; Rohde, Anne; Sundararajah, Balasuthas

    2006-01-01

    Much focus in digital libraries research has been devoted to new online services rather than services for the visitors in the physical library. This paper describes InfoGallery, which is a web-based infrastructure for enriching the physical library space with informative art "exhibitions......" of digital library material and other relevant information, such as RSS news streams, event announcements etc. InfoGallery presents information in an aesthetically attractive manner on a variety of surfaces in the library, including cylindrical displays and floors. The infrastructure consists of a server...... structure, an editor application and a variety of display clients. The paper discusses the design of the infrastructure and its utilization of RSS, podcasts and manually edited news. Applications in the library domain are described and the experiences are discussed....

  5. Bridging the Gaps: Measuring Cultural Competence among Future School Library and Youth Services Library Professionals

    Science.gov (United States)

    Hill, Renee Franklin; Kumasi, Kafi

    2011-01-01

    School library and youth services professionals must develop and display a strong sense of cultural competence to effectively serve their patrons. Cultural competence is defined here as one's ability to understand the needs of populations different from their own. This paper reports on the perceptions of school library and youth services students…

  6. Educational services in health sciences libraries: an analysis of the periodical literature, 1975-1986.

    Science.gov (United States)

    Zachert, M J

    1987-07-01

    The periodical literature on group instructional services in health sciences libraries was analyzed to determine the nature of these services, their target audiences, and their institutional settings. Three kinds of reports were identified: descriptions of services (70%), reviews of the literature (10.5%), and future-oriented articles that advocate various group instructional services (19.5%). Five target audiences were identified: library users, staff, librarian peers, library science students, and patients. Instructional services were offered primarily in medical school/center libraries, hospital libraries, and the National Library of Medicine and its Regional Medical Libraries (RMLs). To a lesser extent, health sciences educational services are offered through other professional school libraries, library associations and consortia, and schools of library science. There are gaps in the literature in the areas of library experience with marketing, evaluation, administration of the offered educational services, and continuing education for health sciences librarians.

  7. Adaptive technologies for library and information services for ...

    African Journals Online (AJOL)

    Adaptive technologies for library and information services for physically challenged in special education schools of Kaduna State. ... special education schools because; these are genuine demand from adaptive technology users of the library.

  8. Activity-Based Costing in User Services of an Academic Library.

    Science.gov (United States)

    Ellis-Newman, Jennifer

    2003-01-01

    The rationale for using Activity-Based Costing (ABC) in a library is to allocate indirect costs to products and services based on the factors that most influence them. This paper discusses the benefits of ABC to library managers and explains the steps involved in implementing ABC in the user services area of an Australian academic library.…

  9. Awareness of Public Library and Utilization of its HIV/AIDS ...

    African Journals Online (AJOL)

    Nekky Umera

    public library in their city; positive respondents were then implored to provide answers to .... In a study of the impact of Youth's Use of the Internet on the Public. Library by .... novels of adventure, modern music, comics, games and sports, cinema and library internet .... Have been to video shows on HIV/AIDS organized by the ...

  10. Opportunity for All: How the American Public Benefits from Internet Access at U.S. Libraries

    Science.gov (United States)

    Becker, Samantha; Crandall, Michael D.; Fisher, Karen E.; Kinney, Bo; Landry, Carol; Rocha, Anita

    2010-01-01

    Over the past decade and a half, free access to computers and the Internet in U.S. public libraries evolved from a rare commodity into a core service. Now, people from all walks of life rely on this service every day to look for jobs, find health care, and read the latest news. As the nation struggled through a historic recession, nearly one-third…

  11. The four spaces of the public library

    DEFF Research Database (Denmark)

    Jochumsen, Henrik; Skot-Hansen, Dorte; Rasmussen, Casper Hvenegaard

    2016-01-01

    During the last 10–15 years the societal context and thereby the library's societal legitimacy has changed in a crucial manner. The development of the Internet and tendencies toward globalisation, detraditionalisation and cultural liberation has challenged the library. Therefore the role...... of the public library in the beginning of the new millennium and as a more concrete tool for designing, developing and redesigning the library....... of the physical library has changed from a more or less passive collection of books and other media to an active space for experience and inspiration and a local meeting point. One could speak of a transformation from ‘collection to connection’ or even from ‘collection to creation’ rather than the predicted...

  12. Developing European Library Services in Changing Times

    Directory of Open Access Journals (Sweden)

    Paul Ayris

    2012-01-01

    Full Text Available The purpose of this article is to explain what academic and national libraries can do to continue to offer services and facilities at a time of economic difficulties. It identifies a number of methodologies and opportunities that are open to libraries and takes the view that it is never wise to waste a good crisis, because all threats are really opportunities in disguise. The article looks at the initial economic context for European research libraries and then examines ways in which libraries can tackle the threats which the current financial crisis poses. Joint procurement is one way in which libraries can achieve value for money, and the paper examines the role of JIS C Collections in the UK. Innovation through collaboration and shared services are also ways in which libraries can innovate/make savings in a cost-effective way by sharing the burden of costs around the partnership. The paper gives two examples: one which is now well established, the DART-Europe portal for Open Access e-theses; and one which is in the early stages of being discussed — a cloud-based solution for true collaborative cataloguing amongst the UK’s research and national libraries. The European Research Area (ERA and the contributions that libraries can make to this infrastructure through innovative EU project funding are analysed in some detail by looking at LI BER’s EU project portfolio. Finally, change and growth can come through changes to legal frameworks, and the paper looks at the Hargreaves review of copyright frameworks in the UK and the launch of the new library-based EU lobbying group for copyright reform, Information Sans Frontières (IS F.

  13. The Adoption of Cloud Computing Technology for Library Services ...

    African Journals Online (AJOL)

    The study investigated the rationales for the adoption of cloud computing technology for library services in NOUN Library. Issues related to the existing computer network available in NOUN library such as LAN, WAN, rationales for the adoption of cloud computing in NOUN library such as the need to disclose their collections ...

  14. Information Provision to the Visually Impaired in Alternative Formats in Nigeria: Are Public Libraries Up to the Task?

    Directory of Open Access Journals (Sweden)

    Adetoro, 'Niran

    2014-06-01

    Full Text Available Public libraries provide information to all persons and its users are the inhabitants of the community it serves. This may not be the reality in some cases as some category of persons may not be properly served by the public library. This study assesses the provision of information materials in alternative format, in terms of its availability, access and level of use by the visually impaired in public libraries in southwestern Nigeria. The study adopted survey research design. Four (4 public libraries in four states were purposively selected because they are the ones that provide alternative format for the use of a sizable number of the visually impaired. Complete enumeration was used to capture all the 166 registered users of the libraries through the use of observations checklist and interview schedule. Data from 69.2% of the 166 visually impaired persons that were interviewed, and the observations made were analyzed. The result reveals that alternative formats availability were inadequate and, e-resources were not available while access to formats and information desired by the users were limited. Braille is the most utilized format; audio materials and large prints were seldom used. The demand for alternative formats is high but it is not related to level of use of materials. Provision of information materials in alternative formats for the visually impaired in public libraries cannot support the needs of the visually impaired; it requires intervention from all stakeholders. The study recommends improved investment and funding for public libraries and services to persons with disabilities.

  15. Libraries as Platforms for Innovation and Creativity in Information Delivery Services in a Depressed Economy: An Overview of Nigeria

    Directory of Open Access Journals (Sweden)

    Edidiong Akpan Atata

    2014-10-01

    Full Text Available Information explosion of the 21st century has no doubt its attendants challenges, one of which is the unlimited and uncertain information landscape brought about by the application of ICTs on information creation, repackaging and dissemination platforms thus the need for creativity and innovation. Libraries as platforms for innovation and creativity in library and information services involve a continuous improvement for individuals, groups, customers and the entire library setup. It is a process which aimed at continuous improvement. It is therefore not a quick management fix but changing the way things are done within the profession and professional lifetimes. The main objective of this article is to show the increasing relevance of the knowledge production capability of information professionals in the context of information society in a depressed economy like Nigeria. Traditionally Library and information profession services are devised by them as guidelines and facilitators of knowledge. This prevents library and information professionals from playing key roles in or lagging behind in an innovation based economy of the 21st century. In an innovative and creative society, Library and information services embedded in information communication technologies becomes the main source of professional success and capability. However the particular character of library and information services means that privately owned knowledge seems to flow back to the public domain. The peculiarity necessitates continuous production of new products and services and rendering techniques, creative and innovative acts in which ever professionals are not individualistic but collective collaborative process. Emerging collaborative systems on computer networks such as the nets make libraries platforms for innovative and creativity in library and information services. Library and information practitioners may find it useful to study such systems to be able to develop

  16. Patron Survey of User Satisfaction with Library Services: Relationship between Librarian Behaviors during the Reference Interview and User Satisfaction.

    Science.gov (United States)

    Nichols, Mary Ellen

    This study examined whether user satisfaction with library services is affected by certain objective and subjective librarian behaviors exhibited during the reference interview. A patron survey was conducted during July 1993 in three branches of Cuyahoga County Public Library, located in northeastern Ohio. The sample was determined by the patrons…

  17. Materials Acquisition And Use In Simeon Adebo Public Library ...

    African Journals Online (AJOL)

    The paper assesses the use and acquisition of books of Sumeon Adebo Public Library, Abeokuta using records of acquisitions and library use kept by this library between 2004 – 2008. The study was carried out to assess how the library as faired following some recent effort by the Ogun State Government to renovate and ...

  18. (ICT) to Technical Services in Libraries

    African Journals Online (AJOL)

    The term technical services is used in this paper to refer to the major operations that are common to all Technical Services Divisions in libraries – namely, cataloguing, classification, indexing and abstracting. These activities have many repetitive components which used to be done manually. But today the new technology ...

  19. Improving library services to people with disabilities

    CERN Document Server

    Deines-Jones, Courtney

    2007-01-01

    The book takes account of the key fact that to maximize their potential, people must have lifelong access to the information and services offered through books and libraries. Whether to address concerns of an ageing population or to enable all citizens to contribute fully through meaningful education and work opportunities, more emphasis is being given to promoting library services to people who have disabilities. This book is a compendium of articles focused on serving adults with disabilities in an international setting. From this book, librarians, policy makers and constituents will underst

  20. Improving Library and Information Services: Use of Appropriate ...

    African Journals Online (AJOL)

    Information Communication Technology in Nigerian Libraries. Murtala Aliyu ... The focus of this paper is on how to improve services in libraries and information centers in. Nigeria by ..... games, video and educational materials. Database on ...

  1. Teaching Public Library Administration through Epistemic Gaming

    Science.gov (United States)

    Becnel, Kim; O'Shea, Patrick

    2013-01-01

    This paper describes the design of an innovative educational experience that took place during the summer of 2011 with a cohort of library science students at Appalachian State University. This group of students, working online in their own virtual public libraries, engaged in an extended epistemic game that required the participants to undertake…

  2. The value of Web-based library services at Cedars-Sinai Health System.

    Science.gov (United States)

    Halub, L P

    1999-07-01

    Cedars-Sinai Medical Library/Information Center has maintained Web-based services since 1995 on the Cedars-Sinai Health System network. In that time, the librarians have found the provision of Web-based services to be a very worthwhile endeavor. Library users value the services that they access from their desktops because the services save time. They also appreciate being able to access services at their convenience, without restriction by the library's hours of operation. The library values its Web site because it brings increased visibility within the health system, and it enables library staff to expand services when budget restrictions have forced reduced hours of operation. In creating and maintaining the information center Web site, the librarians have learned the following lessons: consider the design carefully; offer what services you can, but weigh the advantages of providing the services against the time required to maintain them; make the content as accessible as possible; promote your Web site; and make friends in other departments, especially information services.

  3. Area health education centers and health science library services.

    Science.gov (United States)

    West, R T; Howard, F H

    1977-07-01

    A study to determine the impact that the Area Health Education Center type of programs may have on health science libraries was conducted by the Extramural Programs, National Library of Medicine, in conjunction with a contract awarded by the Bureau of Health Manpower, Health Resources Administration, to develop an inventory of the AHEC type of projects in the United States. Specific study tasks included a review of these programs as they relate to library and information activities, on-site surveys on the programs to define their needs for library services and information, and a categorization of library activities. A major finding was that health science libraries and information services are generally not included in AHEC program planning and development, although information and information exchange is a fundamental part of the AHEC type of programs. This study suggests that library inadequacies are basically the result of this planning failure and of a lack of financial resources; however, many other factors may be contributory. The design and value of library activities for these programs needs explication.

  4. Developing a Marketing Orientation in Hospital Library Services: A Case Report.

    Science.gov (United States)

    Delawska-Elliott, Basia; Grinstead, Carrie; Martin, Heather J

    2015-01-01

    When the four Providence Health & Services libraries in Oregon regionalized services and resources, the transition, which was originally met with apprehension from some library users, turned out to be a resounding success. Despite a loss of two-thirds of the professional staff and a decreased budget, the new regionalized library experienced an increase in business and recognition. While many factors contributed to the success, a creative marketing and outreach campaign was a key component. This column describes the steps taken to promote regionalized library reference services and online resources.

  5. Welcome to the National Wetlands Research Center Library: Not Just Another Library-A Special Library

    Science.gov (United States)

    Broussard, Linda

    2007-01-01

    Libraries are grouped into four major types: public, school, academic, and special. The U.S. Geological Survey's (USGS) National Wetlands Research Center (NWRC) library is classified as a special library because it is sponsored by the Federal government, and the collections focus on a specific subject. The NWRC library is the only USGS library dedicated to wetland science. Library personnel offer expert research services to meet the informational needs of NWRC scientists, managers, and support personnel. The NWRC library participates in international cataloging and resource sharing, which allows libraries from throughout the world to borrow from its collections. This sharing facilitates the research of other governmental agencies, universities, and those interested in the study of wetlands.

  6. Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey.

    Science.gov (United States)

    Robbins, Kathryn; Daniels, Kathleen

    2001-01-01

    This preliminary study was designed to benchmark patron perceptions of reference desk services at academic health science libraries, using a standard questionnaire. Responses were compared to determine the library that provided the highest-quality service overall and along five service dimensions. All libraries were rated very favorably, but none…

  7. Review of Full Spectrum of Services offered at Special Libraries

    Directory of Open Access Journals (Sweden)

    Fatemeh Assian

    2009-12-01

    Full Text Available   Special libraries fill a very important role in providing services to corporate users. The necessity to identify and promote the full spectrum of services offered by these type of libraries is felt more than ever. The present paper attempts to describe these services by reviewing the literature published in this respect.

  8. Web Services as Public Services: Are We Supporting Our Busiest Service Point?

    Science.gov (United States)

    Riley-Huff, Debra A.

    2009-01-01

    This article is an analysis of academic library organizational culture, patterns, and processes as they relate to Web services. Data gathered in a research survey is examined in an attempt to reveal current departmental and administrative attitudes, practices, and support for Web services in the library research environment. (Contains 10 tables.)

  9. Library analytics and metrics using data to drive decisions and services

    CERN Document Server

    2015-01-01

    This book will enable libraries to make informed decisions, develop new services and improve user experience by collecting, analysing and utilising data. With the wealth of data available to library and information services, analytics are the key to understanding your users and your field of operations better and improving the services that you offer. This book sets out the opportunities that analytics present to libraries, and provides inspiration for how they can use the data within their systems to help inform decisions and drive services. Using case studies to provide real-life examples of current developments and services, and packed full of practical advice and guidance for libraries looking to realise the value of their data, this will be an essential guide for librarians and information professionals. This volume will bring together a group of internationally recognised experts to explore some of the key issues in the exploitation of data analytics and metrics in the library and cultural heritage sect...

  10. The 2017 Solar Eclipse Community Impacts through Public Library Engagement

    Science.gov (United States)

    Dusenbery, P.; Holland, A.; LaConte, K.; Mosshammer, G.; Harold, J. B.; Fraknoi, A.; Schatz, D.; Duncan, D. K.

    2017-12-01

    More than two million pairs of eclipse glasses were distributed free through public libraries in the U.S. for the solar eclipse of the Sun taking place on August 21, 2017. About 7,000 organizations, including public library branches, bookmobiles, tribal libraries, library consortia, and state libraries took part in the celestial event of the century. Many organizations received a package of free safe-viewing glasses, plus a 24-page information booklet about eclipse viewing and suggested program ideas. An educational video was also produced on how best to do public outreach programs about the eclipse. The project was supported, in part, by the Gordon and Betty Moore Foundation, with additional help from Google, NASA, the Research Corporation, and the National Science Foundation (NSF). The program was managed through the Space Science Institute's National Center for Interactive Learning as part of its STAR Library Network (STAR_Net). Resources developed by STAR_Net for this event included an Eclipse Resource Center; a newsletter for participating libraries to learn about eclipses and how to implement an effective and safe eclipse program; eclipse program activities on its STEM Activity Clearinghouse; webinars; and connections to subject matter experts from NASA's and the American Astronomical Society's volunteer networks. This presentation will provide an overview of the extensive collaboration that made this program possible as well as highlight the national impact that public libraries made in their communities.

  11. Fulfillment Research Resources through Access Financial Report fo Go Public Company at Library STIE Perbanas Surabaya Perpustakaan STIE Perbanas Surabaya

    Directory of Open Access Journals (Sweden)

    Melati Purba Bestari

    2018-01-01

    Full Text Available Modern libraries are characterized by the diversity of information services to users, including to fulfill the information needs of researchers. Fulfill the information requirements for this research group is very important because the information provided affect the quality of research. Library of STIE Perbanas Surabaya efforts to fulfill the information needs of researchers is to provide research resources through the provision of access annual and financial report for go public company. To provide convenience to users who do research and need annual and financial report for go public, library of STIE Perbanas Surabaya provide easy access through online catalog. To fulfill the annual and financial report for go public company, library tracking data on Indonesian stock exchange and go public company. Library attempts to provide easy access to information is expected to support a process that requires researchers and  annual and financial report data so as to improve the quality and quantity of scientific works in the field of economics science, especially for subject of banking, finance and business.

  12. Fulfillment Research Resources through Access Financial Report fo Go Public Company at Library STIE Perbanas Surabaya Perpustakaan STIE Perbanas Surabaya

    Directory of Open Access Journals (Sweden)

    Melati Purba Bestari

    2016-07-01

    Full Text Available Modern libraries are characterized by the diversity of information services to users, including to fulfill the information needs of researchers. Fulfilling the information requirements for this research group is very important because the information provided affect the quality of research. Library of STIE Perbanas Surabaya efforts to fulfill the information needs of researchers is to provide research resources through the provision of access annual and financial report for go public company. To provide convenience to users who do research and need annual and financial report for go public, library of STIE Perbanas Surabaya provide easy access through online catalog. To fulfill the annual and financial report for go public company, library tracked data on Indonesian stock exchange and go public company. Library attempts to provide easy access to information is expected to support a process that requires researchers and annual and financial report data so as to improve the quality and quantity of scientific works in the field of economics science, especially for subject of banking, finance and business.

  13. Information Access in Rural Areas of the United States: The Public Library's Role in the Digital Divide and the Implications of Differing State Funding Models

    Science.gov (United States)

    Thiele, Jennifer

    2016-01-01

    In the United States, individual states have different means of determining and distributing funding. This influences library service and access to information particularly as it pertains to critical Internet access. Funding and service trends have changed, especially as it relates to public libraries, with some modifications working to their…

  14. Evaluating the Impact of a Special Library and Information Service

    Science.gov (United States)

    Botha, Erika; Erasmus, Rene; van Deventer, Martie

    2009-01-01

    The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the…

  15. The construction of knowledge service system in professional libraries

    International Nuclear Information System (INIS)

    Zhang Xue

    2014-01-01

    In this paper, the challenges for the professional libraries under the new situation are pointed out. Combined with characteristics of knowledge service, its hierarchical structure is proposed and elaborated. It also describes the practices and outcomes obtained from the construction of knowledge service system of nuclear science and technology library. Recommendations for its future work are also presented. (author)

  16. Call Us: Development of a Library Telephone Enquiry Service

    Science.gov (United States)

    Burke, Liz; Beranek, Lea

    2006-01-01

    The authors detail the trial and piloting of a telephone enquiry service (TES) at the Bundoora Campus Library at La Trobe University in order to attempt to resolve the balance between telephone and face-to-face enquiries at the library service desk. They investigated various options throughout 2001 and 2002 and settled on a centralised service…

  17. E-Commerce for Library Promotion and Sustainability: How Library Technicians Can Market Themselves and Their Library's Services Online

    Science.gov (United States)

    von Retzlaff, Lothar

    2006-01-01

    As players in the delivery of services and online information, libraries are in the best position to use staff expertise and the technology they have developed to foster community awareness of social, professional and commercial interactions on the internet. Historically, libraries have been progressive institutions, undertaking constant…

  18. Clear Purpose...Complete Commitment. A Long-Range Program To Provide Louisianians with Library and Information Services Adequate to Their Needs, 1990/91-1995.

    Science.gov (United States)

    Jaques, Thomas F.

    This long-range library program for the state of Louisiana identifies specific inadequacies in public library services, resources, facilities, and personnel. It identifies the people who are to be served, and reveals geographical, socioeconomic, and educational barriers to the expanded use of libraries. Finally, it presents specific goals and…

  19. The role of Customer Involvement in Library E-services

    DEFF Research Database (Denmark)

    Scupola, Ada; Nikolajsen, H. W.

    2009-01-01

    We investigate customer involvement in the development of e-service within research Libraries. By revisiting earlier research on innovation processes as well as newer research on new product and new service development we derive a conceptual model on different actors that are important in the pro......We investigate customer involvement in the development of e-service within research Libraries. By revisiting earlier research on innovation processes as well as newer research on new product and new service development we derive a conceptual model on different actors that are important...

  20. Using Cloud Services for Library IT Infrastructure

    OpenAIRE

    Erik Mitchell

    2010-01-01

    Cloud computing comes in several different forms and this article documents how service, platform, and infrastructure forms of cloud computing have been used to serve library needs. Following an overview of these uses the article discusses the experience of one library in migrating IT infrastructure to a cloud environment and concludes with a model for assessing cloud computing.

  1. Video Recordings in Public Libraries.

    Science.gov (United States)

    Doyle, Stephen

    1984-01-01

    Reports on development and operation of public library collection of video recordings, describes results of user survey conducted over 6-month period, and offers brief guidelines. Potential users, censorship and copyright, organization of collection, fees, damage and loss, funding, purchasing and promotion, formats, processing and cataloging,…

  2. Public Libraries as Places for Empowering Women through Autonomous Learning Activities

    Science.gov (United States)

    Yoshida, Yuko

    2013-01-01

    Introduction. The purpose of this research is to investigate the significance of public libraries as educational institutions. The meaning of lifelong learning in public libraries from the perspective of women's autonomous activities is re-examined. Method. The literature of the grassroots library movement and that of the empowerment of women is…

  3. Improving Information Access through Technology: A Plan for Louisiana's Public Libraries.

    Science.gov (United States)

    Jaques, Thomas F.

    Strengthening technology in Louisiana's public libraries will support equitable and convenient access to electronic information resources for all citizens at library sites, in homes, and in business. The plan presented in this document is intended to enhance and expand technology in the state's public libraries. After discussion of the crucial…

  4. Marketing library and information services II a global outlook

    CERN Document Server

    Gupta, Dinesh K; Massisimo, Angels

    2013-01-01

    With contributions from library and information professionals (practitioners, researchers, faculty members, consultants, and others), Marketing Library and Information Services: A Global Outlook highlights a variety of exemplary LIS marketing practices and efforts from around the globe. The following broad topics are explored: changing marketing concepts; marketing library

  5. 76 FR 10916 - Sunshine Act Meeting of the National Museum and Library Services Board

    Science.gov (United States)

    2011-02-28

    ... Lyons, Special Events and Board Liaison, Institute of Museum and Library Services, 1800 M Street, NW... Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of... Library Services Board. This notice also describes the function of the Board. Notice of the meeting is...

  6. A Model Assessing Relevant Factors in Building Minority Library Service.

    Science.gov (United States)

    Bonin, Kenneth Roy

    1983-01-01

    Presents research design applicable to definition of minority library service needs for any minority language group in Canada, focusing on French-speaking population outside Quebec. Profiles of the target group's population, culture, needs, and library services are highlighted. Five sources are given. (EJS)

  7. Public Library Summer Reading Programs Contribute to Reading Progress and Proficiency. A Review of: Roman, S., & Fiore, C. (2010. Do public library summer reading programs close the achievement gap? Children and Libraries, (Winter, 27-31.

    Directory of Open Access Journals (Sweden)

    Gayle Bogel

    2012-03-01

    Full Text Available Objectives – To explore summer reading partnerships between public libraries and school libraries, and the impact on student achievement in reading.Design – The design is mixed methods: tests, interviews and surveys.Setting – Eleven US sites involving school and public library partners.Subjects – A total of 357 elementary school students entering fourth grade that met specific criteria. Parents, teachers, school librarians and public librarians were also included.Methods – This study occurred over a three year period from 2006-2009. It was developed as a partnership between Dominican University, the Colorado State Library Agency and the Texas Library and Archives Commission. Additionally, the Center for Summer Learning at Johns Hopkins University was contracted to conduct the research. It was designed to explore the research question central to a 1978 study by Barbara Heyns.An advisory committee, with representatives from each partner agency, developed evaluation questions and established the objective selection criteria for participants in the study. The criteria included: at least 50% of students qualifying for free and reduced price meals; at least 85 percent of school population would take the reading proficiency test in English; public library summer reading programs with a minimum of six weeks of programming; a history of collaboration between the paired school and public library applicants; both school and public library would sign a partnership agreement and participate in conference calls.In spring of 2008, students at participating sites were given a pre-test using the Scholastic Reading Inventory, and also provided with special summer reading logs developed for the study, to be used during their subsequent participation in the public library summer reading programs.In fall of 2008, the same children were tested on the Scholastic Reading Inventory. In addition, surveys of students, parents, teachers and library staff were

  8. Outsourcing of Corporate Information Services: Implications for Redesigning Corporate Library Services.

    Science.gov (United States)

    Agada, John

    1996-01-01

    Examines the trend in outsourcing information services and suggests it threatens the survival of corporate libraries. Topics include changes in the competitive corporate environment; characteristics of outsourceable services; managing change; redesigning the corporate librarian's role; and implications for redesigning corporate information…

  9. Prison Library Services in Croatia Need Improvement to Meet International Standards of Universal Rights to Access

    Directory of Open Access Journals (Sweden)

    Carol Perryman

    2016-09-01

    . While use of the libraries was high, most responses reflected severely limited educational, rehabilitative or cultural programming and access to the internet, and lack of space for collections and reading purposes. Conclusion – Libraries in Croatia fail to meet international standards for staffing, collections, and services. Recommendations for immediate improvement are made, including legislative advocacy and funding, improved public library involvement, and the creation of national standards aligned with international standards.

  10. Factors Influencing Virtual Patron Satisfaction with Online Library Resources and Services

    Directory of Open Access Journals (Sweden)

    Katherine Tyler

    2011-07-01

    Full Text Available College students are accessing virtual libraries whether they are on campus or learning from a distance. Academic institutions serving virtual patrons must remain focused on meeting the needs of those library users by continually examining their preferences, their searching behavior, and the information they seek. The purpose of this research was to determine if virtual patrons are satisfied with the resources and services being provided by a university’s online library. Following a web-based survey, demographic characteristics of students were analyzed to determine if any influenced students’ satisfaction. Using analysis of variance, correlation, and descriptive statistics, several demographic factors were found to influence student satisfaction with the library’s online resources: age, gender, achieved educational level, student status, and computer experience. One factor, computer experience, was found to influence student satisfaction with the library’s online services. Overall, students reported satisfaction with the university’s online library resources and services. Comments submitted to open-ended questions regarding areas for improvement to the online library provide library administrators with avenues for development to increase awareness of library services, focus improvement in navigation, and enhance student satisfaction.

  11. Information-seeking behavior of basic science researchers: implications for library services.

    Science.gov (United States)

    Haines, Laura L; Light, Jeanene; O'Malley, Donna; Delwiche, Frances A

    2010-01-01

    This study examined the information-seeking behaviors of basic science researchers to inform the development of customized library services. A qualitative study using semi-structured interviews was conducted on a sample of basic science researchers employed at a university medical school. The basic science researchers used a variety of information resources ranging from popular Internet search engines to highly technical databases. They generally relied on basic keyword searching, using the simplest interface of a database or search engine. They were highly collegial, interacting primarily with coworkers in their laboratories and colleagues employed at other institutions. They made little use of traditional library services and instead performed many traditional library functions internally. Although the basic science researchers expressed a positive attitude toward the library, they did not view its resources or services as integral to their work. To maximize their use by researchers, library resources must be accessible via departmental websites. Use of library services may be increased by cultivating relationships with key departmental administrative personnel. Despite their self-sufficiency, subjects expressed a desire for centralized information about ongoing research on campus and shared resources, suggesting a role for the library in creating and managing an institutional repository.

  12. Libraries Today, Libraries Tomorrow: Contemporary Library Practices and the Role of Library Space in the L

    Directory of Open Access Journals (Sweden)

    Ana Vogrinčič Čepič

    2013-09-01

    Full Text Available ABSTRACTPurpose: The article uses sociological concepts in order to rethink the changes in library practices. Contemporary trends are discussed with regard to the changing nature of working habits, referring mostly to the new technology, and the (emergence of the third space phenomenon. The author does not regard libraries only as concrete public service institutions, but rather as complex cultural forms, taking in consideration wider social context with a stress on users’ practices in relation to space.Methodology/approach: The article is based on the (self- observation of the public library use, and on the (discourse analysis of internal library documents (i.e. annual reports and plans and secondary sociological literature. As such, the cultural form approach represents a classic method of sociology of culture.Results: The study of relevant material in combination with direct personal experiences reveals socio-structural causes for the change of users’ needs and habits, and points at the difficulty of spatial redefinition of libraries as well as at the power of the discourse.Research limitations: The article is limited to an observation of users’ practices in some of the public libraries in Ljubljana and examines only a small number of annual reports – the discoveries are then further debated from the sociological perspective.Originality/practical implications: The article offers sociological insight in the current issues of the library science and tries to suggest a wider explanation that could answer some of the challenges of the contemporary librarianship.

  13. Landing the Job: How Special Libraries Can Support Career Research Introduction

    Science.gov (United States)

    Howard, Heather

    2017-01-01

    "Special Libraries, Special Challenges" is a column dedicated to exploring the unique public services challenges that arise in libraries that specialize in a particular subject, such as law, medicine, business, and so forth. In each column, the author will discuss public service dilemmas and opportunities that arise in special libraries.…

  14. Introducing New Library Services: Nuclear Malaysia Gallery Photos and Videos

    International Nuclear Information System (INIS)

    Mohd Hafizal Yusof; Nasaruddin Ahmad; Habibah Adnan

    2015-01-01

    The main purpose of the existing of library is to preserve books and journals for the organizations main business. The role of library itself is to organize the books such as borrowing and renewal services as consulting their customers on getting the best references for the customers need and demand. Nowadays, the role of library also expands and the need for storing and preserving non-monograph resources such as photo and video also increase. Follow that current situation, Nuclear Malaysia's Library also take a step forwards by introducing new services so called Photo and Video Gallery. Realizing that Nuclear Malaysia also have their valuable photo and video that contains so called memorable moment and must be preserve for future reference, the management of Nuclear Malaysia's Library have decided to buy the system so called P-Canvas. The main purpose of this paper is to explain the library new services, Photo and Video Gallery, development and advantage of this system in storing and preserving Nuclear Malaysia's photo and video. (author)

  15. Y2K Resources for Public Libraries.

    Science.gov (United States)

    Foster, Janet

    1999-01-01

    Presents information for public libraries on computer-related vulnerabilities as the century turns from 1999 to 2000. Highlights include: general Y2K information; the Y2K Bug and PCs; Y2K sites for librarians; Online Computer Library Center (OCLC) and USMARC; technological developments in cyberspace; and a list of Web sites and Y2K resources. (AEF)

  16. Internet and Its Contributions to Library Services

    Directory of Open Access Journals (Sweden)

    Yaşar Çelik

    1995-06-01

    Full Text Available This paper examines the major Internet services such as email, telnet and ftp and describes various information discovery and retrieval tools such as gopher, WAIS, and WWW. It also discusses the contributions of the Internet to library and information services.

  17. The medical libraries of Vietnam--a service in transition.

    Science.gov (United States)

    Brennen, P W

    1992-07-01

    The medical libraries of Vietnam maintain high profiles within their institutions and are recognized by health care professionals and administrators as an important part of the health care system. Despite the multitude of problems in providing even a minimal level of medical library services, librarians, clinicians, and researchers nevertheless are determined that enhanced services be made available. Currently, services can be described as basic and unsophisticated, yet viable and surprisingly well organized. The lack of hard western currency required to buy materials and the lack of library technology will be major obstacles to improving information services. Vietnam, like many developing nations, is about to enter a period of technological upheaval, which ultimately will result in a transition from the traditional library limited by walls to a national resource that will rely increasingly on electronic access to international knowledge networks. Technology such as CD-ROM, Integrated Services Digital Network (ISDN), and satellite telecommunication networks such as Internet can provide the technical backbone to provide access to remote and widely distributed electronic databases to support the information needs of the health care community. Over the long term, access to such databases likely will be cost-effective, in contrast to the assuredly astronomical cost of building a comparable domestic print collection. The advent of new, low-cost electronic technologies probably will revolutionize health care information services in developing nations. However, for the immediate future, the medical libraries of Vietnam will require ongoing sustained support from the international community, so that minimal levels of resources will be available to support the information needs of the health care community. It is remarkable, and a credit to the determination of Vietnam's librarians that, in a country with a legacy of war, economic deprivation, and international isolation

  18. The impact of complaint management and service quality on organizational image: A case study at the Malaysian public university library

    Science.gov (United States)

    Tan, Pei Kian; Mohd Suradi, Nur Riza; Saludin, Mohamad Nasir

    2013-04-01

    Service failure frequently occurs. This affects customer expectations which lead to complaint. However, not all dissatisfied customers actually complain. Without customer feedback, it would be impossible for a company to know whether they needed a change for improvement. Thus, complaint management brings a learning experience to organization in order to provide better service. Therefore, it is important to identify customer dissatisfaction through a systematic complaint handling or management. The study proposes a model of systematic complaint management which applied to academic library as a tool of service recovery. As such, the main purpose of this study is to investigate the critical success factors of complaint management towards service quality, customer satisfaction, customer loyalty and the impact to organizational image at academic library. Three academic libraries have been identified and selected for this project, the Library of Tun Sri Lanang, UKM, UTeM and UNIMAS. Using the justice theory, this study investigates the perception of customers on complaint management in terms of outcomes they receive, procedures used by organization and interpersonal treatment. In this study, there are five factors of complaint management identified, which includes speed of recovery, management system, empowerment, culture and psychology and tangible compensation. A questionnaire was designed and used as the data gathering instrument. A total of 600 respondents participated in this study. Ten hypotheses were used to test the relationships between complaint management, service quality, customer satisfaction, customer loyalty and organizational image. To measure the construct relationships, Structural Equation Model (SEM) approach was used. The results show that management system (b = 0.210; p 0.05) do not influence service quality. The second part of this study uses confirmatory factor analysis (CFA) to analyze and confirm the conceptual model proposed in this research

  19. Fee-based services in sci-tech libraries

    CERN Document Server

    Mount, Ellis

    2013-01-01

    This timely and important book explores how fee-based services have developed in various types of sci-tech libraries. The authoritative contributors focus on the current changing financial aspects of the sci-tech library operation and clarify for the reader how these changes have brought about conditions in which traditional methods of funding are no longer adequate. What new options are open and how they are best being applied in today's sci-tech libraries is fully and clearly explained and illustrated. Topics explored include cost allocation and cost recovery, fees for computer searching, an

  20. Research data services in veterinary medicine libraries

    Directory of Open Access Journals (Sweden)

    Erin E. Kerby, MSI

    2017-01-01

    Conclusions: Lacking a standard definition of ‘‘research data’’ and a common understanding of precisely what research data services encompass, it is difficult for veterinary medicine librarians and libraries to define and understand their roles in research data services. Nonetheless, they appear to have an interest in learning more about and providing research data services.

  1. Pre-Service Teachers' Use of Library Databases: Some Insights

    Science.gov (United States)

    Lamb, Janeen; Howard, Sarah; Easey, Michael

    2014-01-01

    The aim of this study is to investigate if providing mathematics education pre-service teachers with animated library tutorials on library and database searches changes their searching practices. This study involved the completion of a survey by 138 students and seven individual interviews before and after library search demonstration videos were…

  2. Promoting effective use of library resources and services at Kwame ...

    African Journals Online (AJOL)

    This explains why various library services have been developed to promote and facilitate effective use of recorded information in all formats by users. This paper examines the resources available and services offered by the Kwame Nkrumah University of Science and Technology (KNUST) Library. The methodology used ...

  3. Emerging markets for satellite data communications in the public service

    Science.gov (United States)

    Potter, J. G.

    1978-01-01

    The paper discusses some of the current and potential markets for satellite data communications as projected by the Public Service Satellite Consortium (PSSC). Organizations in the public service sector are divided into three categories, depending on their expected benefits and organizational changes due to increased satellite telecommunications use: A - modest institutional adjustments are necessary and significant productivity gains are likely; B - institutional requirements picture is promising, but more information is needed to assess benefits and risk; and C - major institutional adjustments are needed, risks are high but possible benefits are high. These criteria are applied to the U.S. health care system, continuing education, equipment maintenance, libraries, environmental monitoring, and other potential markets. The potential revenues are seen to be significant, but what is needed is a cooperative effort by common carriers and major public service institutions to aggregate the market.

  4. Digital Library Collaboration: A Service-Oriented Perspective

    Science.gov (United States)

    Buchanan, Steven; Gibb, Forbes; Simmons, Susan; McMenemy, David

    2012-01-01

    Collaboration in the digital domain offers an opportunity to provide enhanced digital services and extended reach to the community. This article adopts a service-oriented perspective through which it considers environmental drivers for digital library collaboration; discusses emergent collaborative partnerships across UK educational institutions,…

  5. Job-Sharing at the Greater Victoria Public Library.

    Science.gov (United States)

    Miller, Don

    1978-01-01

    Describes the problems associated with the management of part-time library employees and some solutions afforded by a job sharing arrangement in use at the Greater Victoria Public Library. This is a voluntary work arrangement, changing formerly full-time positions into multiple part-time positions. (JVP)

  6. Library CPR: Savvy Marketing Can Save Your Library.

    Science.gov (United States)

    Fleming, Helen Ruth

    1993-01-01

    Provides an overview of marketing efforts of the Public Library of Charlotte and Mecklenburg County. Examples of a marketing plan that stresses fostering relationships with the community are described, including staff training in customer service, a cultural festival, and services to the business community. A sidebar offers marketing tips for…

  7. The vicious cycle of Slovenian book use and the potential role of public libraries in solving it

    Directory of Open Access Journals (Sweden)

    Teja Zorko

    2007-01-01

    Full Text Available The use of books in Slovenia is marked with an insufficient bookstore network and with a well developed network of public libraries with a large number of loans that supplements a market of cheap paperback books, which is known in large language communities abroad. The resolution on National Program for Culture among the set goals for the improvement of use of books in Slovenia states also encouragement to develop bookstore network, equally divided across the entire Slovenian cultural area, with which the formation of bookstore corners in the framework of already existing public cultural institutions is proposed. From 2003, Ministry of Culture is supporting the good bookstores, but the endeavors haven’t reached the set goals yet. This contribution brings theoretical presumptions of principal thinking on the possibility of directing the libraries in the direction of marketing the books and the findings of a survey conducted among the directors of Slovenian general libraries. The findings show the predominant directors’ opinion on principal usefulness of potential sale of books in libraries, especially for the users. Almost a half of the managers of all Slovenian public libraries in principle support the introduction of book sale in their library if proper conditions would have been set. However, they do not expect any financial benefit from this service.

  8. Astronomical Libraries Make the Future Happen: Support to Public Communication of Science as Part of the Library Mission

    Science.gov (United States)

    Brunetti, F.; Gasperini, A.

    2010-10-01

    Despite the advent of the electronic age and the wide dissemination of information of all kinds via the Internet, the specialized library can and will become an active pole in the knowledge-based society. By exploiting their scientific authority and consequent validation of information accuracy, libraries can build a bridge between science and the public. The "Declaration Concerning the Evolving Role of Libraries in Research Centres" (2007) describes a moment of great impetus in the professional activity of librarians but is also a cry of alarm for the unique situation of the libraries in research centres. This presentation will consider the theoretical context of this point of view and focus on libraries in main European research centres. Particular attention will be paid to their relationship with the dissemination of scientific information to the general public and their role in public outreach.

  9. Behind the Appearance of Reference Services at the Library University

    Directory of Open Access Journals (Sweden)

    Lailatur Rahmi

    2016-12-01

    Full Text Available This study aims to describe the development of reference services at the Library of Universitas Indonesia. The research discussed about innovation in the development of new activities in the reference services. Analyzing reference services from librarians’ point of view concerning the new activities in reference services, including attitudes and policies toward activities. This research takes a descriptive qualitative approach and uses semiotic analysis refering to Semiology of Roland Bathes concerning significance from two stage,  denotation and connotation, for analyzing the result of interviews. The results showed that the Universitas Indonesia Library reference service provides some new activities. Librarians become more active, revealed to be closer  to users, and transformation of information technology is seen as one of the competitive need to accompany the development of knowledge. Transfer media eventually have implications not on technology but rather to communication of reference services in the Universitas Indonesia Library.

  10. Behind the Appearance of Reference Services at the Library University

    Directory of Open Access Journals (Sweden)

    Lailatur Rahmi

    2018-01-01

    Full Text Available This study aims to describe the development of reference services at the Library of Universitas Indonesia. The research discussed about innovation in the development of new activities in the reference services. Analyzing reference services from librarians’ point of view concerning the new activities in reference services, including attitudes and policies toward activities. This research takes a descriptive qualitative approach and uses semiotic analysis refering to Semiology of Roland Bathes concerning significance from two stage,  denotation and connotation, for analyzing the result of interviews. The results showed that the Universitas Indonesia Library reference service provides some new activities. Librarians become more active, revealed to be closer  to users, and transformation of information technology is seen as one of the competitive need to accompany the development of knowledge. Transfer media eventually have implications not on technology but rather to communication of reference services in the Universitas Indonesia Library.

  11. Sharing NASA's Scientific Explorations with Communities Across the Country: A Study of Public Libraries Collaborating with NASA STEM Experts

    Science.gov (United States)

    Dusenbery, P.; LaConte, K.; Holland, A.; Harold, J. B.; Johnson, A.; Randall, C.; Fitzhugh, G.

    2017-12-01

    NASA research programs are helping humanity understand the origin and evolution of galaxies, stars, and planets, how our Sun varies and impacts the heliosphere, and defining the conditions necessary to support life beyond Earth. As places that offer their services for free, public libraries have become the "public square" by providing a place where members of a community can gather for information, educational programming, and policy discussions. Libraries are also developing new ways to engage their patrons in STEM learning. The Space Science Institute's (SSI) National Center for Interactive Learning (NCIL) was funded by NASA`s Science Mission Directorate (SMD) to develop and implement a project called NASA@ My Library: A National Earth and Space Science Initiative That Connects NASA, Public Libraries and Their Communities. NCIL's STAR Library Network (STAR_Net) is providing important leverage to expand its community of practice that serves both librarians and STEM professionals. Seventy-five libraries were selected through a competitive application process to receive NASA STEM Facilitation Kits, NASA STEM Backpacks for circulation, financial resources, training, and partnership opportunities. Initial survey data from the 75 NASA@ My Library partners showed that, while they are actively providing programming, few STEM programs connected with NASA science and engineering. With the launch of the initiative - including training, resources, and STEM-related event opportunities - all 75 libraries are engaged in offering NASA-focused programs, including with NASA subject matter experts. This talk will highlight the impacts the initiative is having on both public library partners and many others across the country.

  12. Developing European Library Services in Changing Times

    Directory of Open Access Journals (Sweden)

    Paul Ayris

    2012-04-01

    Full Text Available The purpose of this article is to explain what academic and national libraries can do to continue to offer services and facilities at a time of economic difficulties. It identifies a number of methodologies and opportunities that are open to libraries and takes the view that it is never wise to waste a good crisis, because all threats are really opportunities in disguise. The kernel of this paper was delivered at the 10th Anniversary special EISZ Consortium Members’ Meeting on 2 December 2011, in Budapest, Hungary. It builds on an earlier talk delivered in Thessaloniki, Greece, on 14–15 November 2011 at the 20th Pan-Hellenic Academic Libraries Conference, entitled ‘Academic Libraries and Financial Crisis: Strategies for Survival’. Both these presentations are available in UCL Discovery. This article draws on themes used in both presentations, and introduces a new one on the topic of copyright reform. The article looks at the initial economic context for European research libraries and then examines ways in which libraries can tackle the threats which the current financial crisis poses. Joint procurement is one way in which libraries can achieve value for money, and the paper examines the role of JISC Collections in the UK. Innovation through collaboration and shared services are also ways in which libraries can innovate/make savings in a cost-effective way by sharing the burden of costs around the partnership. The paper gives two examples: one which is now well established, the DART-Europe portal for Open Access e-theses; and one which is in the early stages of being discussed — a cloud-based solution for true collaborative cataloguing amongst the UK’s research and national libraries. The European Research Area (ERA and the contributions that libraries can make to this infrastructure through innovative EU project funding are analysed in some detail by looking at LIBER’s EU project portfolio. Finally, change and growth can come

  13. 78 FR 56706 - Depository Library Council to the Public Printer; Meeting

    Science.gov (United States)

    2013-09-13

    ... GOVERNMENT PRINTING OFFICE Depository Library Council to the Public Printer; Meeting The Depository Library Council to the Public Printer (DLC) will meet on Monday, October 21, 2013 through.... Davita Vance-Cooks, Public Printer of the United States. [FR Doc. 2013-22247 Filed 9-12-13; 8:45 am...

  14. 75 FR 61760 - Depository Library Council to the Public Printer; Meeting

    Science.gov (United States)

    2010-10-06

    ... GOVERNMENT PRINTING OFFICE Depository Library Council to the Public Printer; Meeting The Depository Library Council to the Public Printer (DLC) will meet on Monday, October 18, 2010, through... regulations. Robert C. Tapella, Public Printer of the United States. [FR Doc. 2010-25047 Filed 10-5-10; 8:45...

  15. 76 FR 13617 - Depository Library Council to the Public Printer Meeting

    Science.gov (United States)

    2011-03-14

    ... GOVERNMENT PRINTING OFFICE Depository Library Council to the Public Printer Meeting The Depository Library Council to the Public Printer (DLC) will meet on Monday, April 4, 2011 through Wednesday, April 6... Disabilities Act and meets all Fire Safety Act regulations. William J. Boarman, Public Printer of the United...

  16. 76 FR 63666 - Sunshine Act Meeting of the National Museum and Library Services Board

    Science.gov (United States)

    2011-10-13

    ... you need special accommodations due to a disability, please contact: Institute of Museum and Library... Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of... Library Services Board. This notice also describes the function of the Board. Notice of the meeting is...

  17. Alumni access policies in public university libraries | Burclaff ...

    African Journals Online (AJOL)

    This paper explores the current library access policies for alumni at a public university system using document analysis, observations and interviews. We found that alumni are specifically addressed in only two library access policies, and borrowing privileges through cards, on-site access and restricted access to electronic ...

  18. The Future of Museums and Libraries: A Discussion Guide

    Science.gov (United States)

    Institute of Museum and Library Services, 2009

    2009-01-01

    The Institute of Museum and Library Services (IMLS) is committed to bringing together museums and libraries across the country for conversations dedicated to developing a better understanding of the roles of libraries and museums as providers of public service to communities. The Future of Libraries and Museums in the 21st Century Planning…

  19. Ankara’daki Halk Kütüphanelerinde Halkla İlişkiler =Public Relations of Public Libraries in Ankara

    Directory of Open Access Journals (Sweden)

    Karadeniz, Şenol

    Full Text Available Bu çalışmada Ankara'daki halk kütüphanelerinin, kullanıcılarını sunulan hizmetler hakkında neden yeterince bilgilendiremedikleri ve kendilerini kullanıcılarına neden yeterince tanıtamadıkları konusu irdelenmiştir. Araştırmanın amacı, halk kütüphanelerinde uygulanabilecek halkla ilişkiler yöntemlerinin neler olduğunu, halk kütüphanelerinin planlı halkla ilişkiler faaliyetlerinde bulunmamalarının nedenlerini ve bu nedenlerin boyutunu, özelliklerini ortaya koymaktır. Araştırmanın evrenini Ankara Büyükşehir Belediyesi sınırları içinde hizmet veren Kültür ve Turizm Bakanlığı'na bağlı halk ve çocuk kütüphaneleri oluşturmaktadır. Önceden yapılandırılmış görüşme kapsamında halk kütüphanesi yöneticileriyle görüşülmüş, ayrıca araştırma kapsamındaki kütüphanelerde gözlem tekniği uygulanmıştır. Araştırmadan elde edilen bulgular ışığında, halk kütüphanelerinin sistematik halkla ilişkiler programları uygulamamaları nedeniyle, kütüphaneyi tanıtmada ve sunulan hizmetlere ilişkin kullanıcılarda olumlu görüş oluşturmada yetersiz kaldıkları anlaşılmıştır In this study the answers to the question "why the public libraries in Ankara could not inform their users about services off ered properly, and could not introduce themselves to users suffi ciently ?" were explicated. The goal of the study is to fi nd out which public relations methods can be used in libraries, and why libraries could not conduct planned public relations activities. The research universe consists of public libraries being administratively connected to Ministry of Culture and Tourism, which lie within the borders of Ankara Metropolitan Municipality. For the collection of data, pre-confi gured talks were applied to the managers who were working for the public libraries, and moreover the fulfi llment of library activities were observed. The fi ndings of the study indicate that, since

  20. PhysiomeSpace: digital library service for biomedical data.

    Science.gov (United States)

    Testi, Debora; Quadrani, Paolo; Viceconti, Marco

    2010-06-28

    Every research laboratory has a wealth of biomedical data locked up, which, if shared with other experts, could dramatically improve biomedical and healthcare research. With the PhysiomeSpace service, it is now possible with a few clicks to share with selected users biomedical data in an easy, controlled and safe way. The digital library service is managed using a client-server approach. The client application is used to import, fuse and enrich the data information according to the PhysiomeSpace resource ontology and upload/download the data to the library. The server services are hosted on the Biomed Town community portal, where through a web interface, the user can complete the metadata curation and share and/or publish the data resources. A search service capitalizes on the domain ontology and on the enrichment of metadata for each resource, providing a powerful discovery environment. Once the users have found the data resources they are interested in, they can add them to their basket, following a metaphor popular in e-commerce web sites. When all the necessary resources have been selected, the user can download the basket contents into the client application. The digital library service is now in beta and open to the biomedical research community.

  1. Awareness and use of electronic databases by public library users ...

    African Journals Online (AJOL)

    The study investigated awareness, access and use of electronic database by public library users in Ibadan Oyo State in Nigeria. The purpose of this study was to determine awareness of public library users' electronic databases, find out what these users used electronic databases to do and to identify problems associated ...

  2. 75 FR 18209 - Depository Library Council to the Public Printer; Meeting

    Science.gov (United States)

    2010-04-09

    ... GOVERNMENT PRINTING OFFICE Depository Library Council to the Public Printer; Meeting The Depository Library Council to the Public Printer (DLC) will meet on Monday, April 26, 2010, through Wednesday.... Robert C. Tapella, Public Printer of the United States. [FR Doc. 2010-8123 Filed 4-8-10; 8:45 am] BILLING...

  3. Federal Aid and State Library Agencies.

    Science.gov (United States)

    Shavit, David

    1985-01-01

    Considers role of states as middlemen between federal government and local public libraries in administration of Library Services and Construction Act funds. An audit of Illinois state library agencies, 1970 federal mandates, state control of federal funds, and state library agencies' use of funds are discussed. Eight references are cited. (EJS)

  4. Open Data Day Hackathon 2014 at Edmonton Public Library

    Directory of Open Access Journals (Sweden)

    Alex Carruthers

    2014-12-01

    Full Text Available Edmonton Public Library (EPL hosted its first hackathon for International Open Data Day 2014. International Open Data Day promotes open data policies in local, regional, and national governments worldwide, in the spirit of transparency and civic innovation. The open data movement, like public libraries, values access to information and civic engagement, and it offers opportunities for public libraries to improve their efficiency, transparency, and programming. Celebrating the event provided the Library with the additional benefit of strengthening our relationship to local government. This case study provides a practical introduction to hosting an open data hackathon as a first step to engaging the open data movement. Two follow-up surveys, one immediately after the hackathon and another five months later, were used to assess the event and determine how the Library could better support the open data community in the future. The majority of hackathon participants labelled themselves beginner programmers, were not regular library users, and appreciated the opportunity to meet city employees and other hackers who shared their interests. The Library was encouraged to increase our output of open data and to host more hackathons. Results also suggested room for improvement in the areas of developing a more formal structure to the event, connecting participants with similar interests, and providing long term support for app development. By hosting a hackathon for International Open Data Day, EPL gained both the information and the relationships necessary to release meaningful datasets and put itself in an excellent position to understand and respond to the interests and needs of the open data community.

  5. E-Government: Issues and Implications for Public Libraries

    Science.gov (United States)

    Berryman, Jennifer

    2004-01-01

    Reviews the literature of e-government deployment world-wide, focussing on two possible roles for public libraries in e-government. The first is a continuation of their traditional role of information provision and managing library transactions electronically and the second, a move to handling government business transactions as well. Identifies…

  6. Marketing Strategy: A Tool for Library and Information Services ...

    African Journals Online (AJOL)

    Marketing Strategy: A Tool for Library and Information Services Delivery by ... delivery by academic libraries using the various technology driven facilities. ... Data were gathered using questionnaire and the findings revealed that face to face ...

  7. The Impact of On-line Searching on Document Supply Services at Individual Libraries

    Science.gov (United States)

    Hosono, Kimio; Tanaka, Isao; Fukazawa, Yoshiko

    As use of on-line searching services has progressed in libraries, requests on primary materials have increased much more than before. For the purpose of clarifying this trend and countermeasures against it a survey by questionnaire was conducted in 1985. The respondants from totally 112 libraries are as follows ; 60 industrial libraries, 41 academic libraries and 11 libraries of research institutes and laboratories. It was shown that industrial libraries have received more requests on primary materials mostly resulting from on-line searching while the requests have not increased remarkably in academic libraries. Regardless the type of libraries, almost all libraries can not fully meet the requests with their own collection so that industrial libraries have to rely on external information services and academic libraries utilize interlibrary loan system. Requests are sent via on-line from industrial libraries, and by mail from academic libraries. In fact, any-libraries are not likely to review their material-collecting policy. Therefore it is urgent to establish the system which enables use of external information services or interlibrary loan system more than ever.

  8. Information Service in the Islamic Republic of Iran and Information Needed on Iranian Libraries.

    Science.gov (United States)

    Harvey, John F.

    1988-01-01

    The first of two articles describes changes in information services in Iran since the Islamic revolution. Topics covered include the publishing industry, library collections and technical services, reference services, library personnel, information service administration, library education, and professional associations. The second is a call for…

  9. Digital Library and Digital Reference Service: Integration and Mutual Complementarity

    Science.gov (United States)

    Liu, Jia

    2008-01-01

    Both the digital library and the digital reference service were invented and have been developed under the networked environment. Among their intersections, the fundamental thing is their symbiotic interest--serving the user in a more efficient way. The article starts by discussing the digital library and its service and the digital reference…

  10. Library Services To Prisoners In South East Geopolitical Zones Of ...

    African Journals Online (AJOL)

    Prison inmates tend to be side -lined in information provision in Nigeria. Library services to prisoners are critical to their rehabilitation into the larger society on release. The paper is an assessment of Provision of Library services to prison inmates in South East Geopolitical Zone of Nigeria. The questionnaire method was ...

  11. Marketing and Public Relations in ARL Libraries. SPEC Kit 240.

    Science.gov (United States)

    Smykla, Evelyn Ortiz, Comp.

    1999-01-01

    This survey was conducted to delineate the growing relationship between marketing and public relations and library funding by identifying: (1) the extent to which North American research libraries have developed organized programs in the areas of marketing and public relations; (2) who holds positions in these areas; and (3) the impact these…

  12. A Survey of Graphic Novel Collection and Use in American Public Libraries

    Directory of Open Access Journals (Sweden)

    Edward Francis Schneider

    2014-09-01

    Full Text Available Objective – The objective of this study was to survey American public libraries about their collection and use of graphic novels and compare their use to similar data collected about video games. Methods – Public libraries were identified and contacted electronically for participation through an open US government database of public library systems. The libraries contacted were asked to participate voluntarily. Results – The results indicated that both graphic novels and video games have become a common part of library collections, and both media can have high levels of impact on circulation. Results indicated that while almost all libraries surveyed had some graphic novels in their collections, those serving larger populations were much more likely to use graphic novels in patron outreach. Similarly, video game collection was also more commonly found in libraries serving larger populations. Results also showed that young readers were the primary users of graphic novels. Conclusion – Responses provided a clear indicator that graphic novels are a near-ubiquitous part of public libraries today. The results on readership bolster the concept of graphic novels as a gateway to adult literacy. The results also highlight differences between larger and smaller libraries in terms of resource allocations towards new media. The patron demographics associated with comics show that library cooperation could be a potential marketing tool for comic book companies.

  13. Astro4Girls and Their Families: Sharing Science via Public Libraries

    Science.gov (United States)

    Sharma, M.; Smith, D.; Eisenhamer, B.; Ryer, H.; Dussault, M.; Braswell, E.; Cominsky, L.; Apple, N.; Della, T.; Whiffen, P.; Harman, P.; Mitchell, S.; Eyermann, S.; Brandehoff, S.; Dominiak, J.

    2013-04-01

    The “Astro4Girls and Their Families” pilot program offered a variety of informal science events at nine public libraries nationwide in conjunction with Women's History Month (March) 2012. The goals were to engage girls and their families in science, by helping them discover the Universe for themselves and celebrating the contribution of women to astronomy and science. We offered a wide range of activities, from using robotic telescopes for “Do-It-Yourself (DIY) astrophotography” to making edible black holes, to exploring the infrared Universe. Our main target audience was middle-school aged girls, but students of all ages, their families and the public were welcome to participate in many of the activities. Five NASA Science Mission Directorate-funded Astrophysics Education and Public Outreach teams partnered with public libraries in this pilot program; each worked with 1 or 2 libraries to offer a total of about 15 events reaching over 300 people in both urban and rural areas. The American Library Association Public Programs Office identified participating libraries and facilitated their participation through its role in the SMD-funded “Visions of the Universe: Four Centuries of Discovery” traveling exhibit. The NASA Astrophysics Science Education and Public Outreach Forum coordinated the collaboration. The website is: http://www.ala.org/programming/astro4girls. This poster outlines the details of planning and implementing the 2012 pilot program, its successes, and lessons learned. The collaborators would like to engage the EPO community in a discussion of how to sustain Astro4Girls and engage additional public libraries nationwide during future Women's History Months.

  14. Effective marketing of library and information services: problems and ...

    African Journals Online (AJOL)

    Effective marketing of library services is an important aspect of Librarianship that helps ... Therefore, this work x-rays the problems and prospects of effective marketing of library and ... EMAIL FREE FULL TEXT EMAIL FREE FULL TEXT

  15. We Cannot See Them, but They Are There: Marketing Library Services to Distance Learners

    Science.gov (United States)

    Dermody, Melinda

    2005-01-01

    Distance learners are a unique target-population for the marketing of library services and resources. Because these patrons do not visit the library often, if at all, it is crucial to actively promote the library resources and services available to them. Marketing strategies for distance learning library services need to take a multifaceted…

  16. Internet Use for Service Provision and Research in Libraries and ...

    African Journals Online (AJOL)

    This study discussed internet, the services and the uses, it can be put to in the provision of library services, or in an information centre. Literature search was used to elicit information for this study. The results revealed that whenever internet intervenes in library operations, these is bridge in time, space, minimized cost and ...

  17. Status of Medical Library Resources and Services in Teaching Hospitals in Enugu State, Nigeria: implications for quality health care services

    Directory of Open Access Journals (Sweden)

    Oluchi C. Okeke

    2017-06-01

    Full Text Available Considering the need for quality health information and resultant health care services in any society, this study was carried out to look into the status of library and information resources and services provided by medical libraries in Enugu State, Nigeria. The main objective of the study was to find out the information resources and services available for medical library users towards quality health care provision. Five (5 medical libraries of major teaching hospitals were used for the study with 980 registered users as the study population from where 245 users were sampled. Observation checklist was used to collect data on resources while questionnaire was used to collect data from the respondents on the services provided. The Medical Library Association Standard guided the analysis of data from observation while frequency counts and mean scores were used to analyze data from the questionnaire. Major findings showed that even though some of the required resources and services are available and provided the medical libraries, most of the required resources and services are not adequately provided by these libraries.

  18. The National electronic library a guide to the future for library managers

    CERN Document Server

    1996-01-01

    The National Information Infrastructure will bring information to the doorstep of every household. Librarianship must respond to this development through the National Electronic Library. Librarianship as a profession must set the information agenda if it is to be a viable and influential entity in the electronic environment. Traditional library services are being redefined by technology, and the concept of the National Electronic Library must combine the roles of the academic institution, public enterprise, and library education. This professional reference is a guide to assist librarians in planning for the future.||The volume maintains that the growing electronic environment is driving a cultural transformation in which libraries must examine and understand what libraries have been, what they are, and what they need to be. Libraries need to participate actively in this transformation in order to remain the central providers of information and related services. The book explores the National Electronic Libra...

  19. A PLAN FOR LIBRARY COOPERATION IN NEW HAMPSHIRE. REPORT TO NEW HAMPSHIRE STATE LIBRARY.

    Science.gov (United States)

    Little (Arthur D.), Inc., Cambridge, MA.

    AS A STEP TOWARD IMPROVING SERVICES TO ALL USERS, THE NEW HAMPSHIRE STATE LIBRARY SPONSORED A STUDY OF BOTH THE SYSTEM OF LIBRARIES IN NEW HAMPSHIRE AND THEIR RESOURCES. THE STUDY ITSELF IS LIMITED TO THE POSSIBLE COORDINATION OF THE RESOURCES OF ALL TYPES OF LIBRARIES (PUBLIC, SPECIAL, SCHOOL, ACADEMIC) IN A WAY WHICH WILL MAKE THEM MORE READILY…

  20. Clear Purpose...Complete Commitment: A Long-Range Program To Provide Louisianians with Library and Information Services Adequate to Their Needs, 1992-1996.

    Science.gov (United States)

    Jaques, Thomas F.

    This report identifies specific inadequacies in Louisiana public library services, resources, facilities, and personnel. It also identifies the people who are to be served, and reveals the geographical, sociological, economic, and educational barriers to the expanded use of libraries. Finally, it presents specific goals and objectives as part of…

  1. Measuring Quality in Special Libraries: Lessons from Service Marketing.

    Science.gov (United States)

    White, Marilyn Domas; Abels, Eileen G.

    1995-01-01

    Surveys the service marketing literature for models and data-gathering instruments measuring service quality, particularly the instruments SERVQUAL and SERVPERF, and assesses their applicability to special libraries and information centers. Topics include service characteristics and definitions of service; performance-minus-expectations and…

  2. Balanced score card: A measurement for effective library services in ...

    African Journals Online (AJOL)

    This study presented balanced scorecard as a measurement for effective library services in academic libraries for sustainable education development. A study of Imo State University library, Owerri. In every organization, the importance of internal measurement appraisal and/or evaluation is very imperative. This helps the ...

  3. Quality and the academic library reviewing, assessing and enhancing service provision

    CERN Document Server

    2016-01-01

    Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.

  4. Serving remote users in selected public university libraries in Kenya ...

    African Journals Online (AJOL)

    The provision of information services to support teaching, learning and research has long been a major objective of libraries in higher education. The students being served by these libraries, specifically in Kenya, may consist of on-campus and remote user groups. This study set out to explore the library section heads' ...

  5. Remote access to information sources in National and university library: development of service

    Directory of Open Access Journals (Sweden)

    Gorazd Vodeb

    2006-01-01

    Full Text Available National and University Library established remote access to information sources in september 2004. The article describes implementation and development of the service. Library wanted to offer information sources to users wherever and whenever they would need them. First main evaluation criteria for software selection were integration with existing authentication system and second no need for intervention user side. The EZproxy software from Useful Utilities was chosen. Key step to implementation was establishing communication between software applications EZproxy and COBISS library automation system. Library needed to obtain licence agreements from publishers. Promotion campaign aimed to notify large number of users. Only users of National & University Library were able to use the service. Other users and libraries of Ljubljana University requested to authenticate by credentials of their library. Remote access service was developed further in order to enable authentication for other libraries. We needed to establish authentication and authorisation system and also upgrade and install the communication command procedure on different servers. The data about service usage are presented.

  6. Library orientation on videotape: production planning and administrative support.

    Science.gov (United States)

    Shedlock, J; Tawyea, E W

    1989-01-01

    New student-faculty-staff orientation is an important public service in a medical library and demands creativity, imagination, teaching skill, coordination, and cooperation on the part of public services staff. The Northwestern University Medical Library (NUML) implemented a video production service in the spring of 1986 and used the new service to produce an orientation videotape for incoming students, new faculty, and medical center staff. Planning is an important function in video production, and the various phases of outlining topics, drafting scripts, matching video sequences, and actual taping of video, voice, and music are described. The NUML orientation videotape demonstrates how reference and audiovisual services merge talent and skills to benefit the library user. Videotape production, however, cannot happen in a vacuum of good intentions and high ideals. This paper also presents the management support and cost analysis needed to make video production services a reality for use by public service departments.

  7. Academic Utilization of Government Publications in Three Nigerian University Libraries

    Science.gov (United States)

    Okwor, Roseline Ngozi; Mole, Austin J. C.; Ihekwoaba, Emmanuel Chukwudi

    2015-01-01

    This paper seeks to examine the current state of academic utilization of government publications in Nigerian university libraries. Using a descriptive survey, the study focused on three academic libraries in Southeastern Nigeria serving a population of 11,996 undergraduate and postgraduate student library users, 592 of whom answered a…

  8. The current connections between the library and bookselling activity with an overview of the public library development

    Directory of Open Access Journals (Sweden)

    Miha Kovač

    2006-01-01

    Full Text Available Among the set goals of improving book consumption in Slovenia the National Culture Program 2004-2007 also includes encouraging the development of network of bookshops and ‘quality’ bookshops, that will be evenly distributed across Slovenia. The program suggests them to be formed within the framework of already existing public cultural institutions. Book consumption in Slovenia has been characterised by poorly developed retail book market and well developed network of public libraries with a high number of book lendings that serves as a substitute for the paperback market as it is known in bigger language communities abroad. Along with surveying the possibilities of directing the libraries towards book marketing (as well, the paper also examines the historical development of commercial publishing companies / bookshops / libraries, existing in Europe in 18th and 19th century and in some places existing side by side with public libraries until the middle of 20th century. The paper shows that the present ratio between bookshops and libraries on some big book markets is different than in Slovenia, as libraries are loosing patrons as a consequence of the growth of big bookshop chains. A characteristic feature of book consumption in Slovenia can be seen in the use of the internet in libraries as well as bookshops. The ‘merging’ of the marketing segment and book lending is to a smaller extent already under way abroad, where large online bookshops encourage libraries by means of provision to act as the mediator in the sale of books. In this way, a library can turn into a bookshop with the help of connections via ISBN numbers, without having to jeopardise their original mission.

  9. Measuring patrons' technology habits: an evidence-based approach to tailoring library services.

    Science.gov (United States)

    Wu, Jin; Chatfield, Amy J; Hughes, Annie M; Kysh, Lynn; Rosenbloom, Megan Curran

    2014-04-01

    Librarians continually integrate new technologies into library services for health sciences students. Recently published data are lacking about student ownership of technological devices, awareness of new technologies, and interest in using devices and technologies to interact with the library. A survey was implemented at seven health sciences libraries to help answer these questions. Results show that librarian assumptions about awareness of technologies are not supported, and student interest in using new technologies to interact with the library varies widely. Collecting this evidence provides useful information for successfully integrating technologies into library services.

  10. Feasibility Study of Document Delivery Services in Special Libraries in Tehran

    Directory of Open Access Journals (Sweden)

    Assiyeh Pour- Emam- Ali

    2006-10-01

    Full Text Available The present study investigates the feasibility of establishing document delivery services in special libraries in Tehran. Document delivery services is copyright-cleared hard copy or electronic copy supply to individuals or corporations on a non-profit or for-profit basis. A descriptive survey was conducted over 105 special libraries located within Tehran. Capabilities studied included manual and automated equipments, skilled and motivated manpower, adequate budget and etc. Investigations show that 8.42% of these libraries use web-sites for resource location. 5.43% employ bibliographies. 5.36% of users lodge their requests by phone. 2.32% of the libraries receive requests in person. 3.14% of librarians are familiar with English while 6.28% are familiar with IT. 5.27% of the libraries studied use British library Document Supply Center at Boston Spa as their primary source of Foreign Document acquisition. 5.32% of the libraries consider membership in Interlibrary Cooperative Schemes as appropriate means of meeting patrons’ information needs. Maximum request response time is 3-4 weeks. 3.28% of the requests are for books. 6.88% of the special libraries, lack staff training courses for skill acquisition in the area of document delivery. 8.29% of libraries cite lack of adequate equipment as the main document delivery obstacle. The findings demonstrate the document delivery service among special libraries in Tehran is not appropriate given the existing capabilities.

  11. PR for Pennies: Low-Cost Library Public Relations.

    Science.gov (United States)

    Baeckler, Virginia Van Wynen

    This manual is designed to demystify a number of public relations techniques for those who wish to start producing their own materials with a minimum of time and money. Chapters focus on public relations; the library stereotype; words, ideas, and pictures; offset printing; creative print distribution; exhibits and posters; public speaking; and the…

  12. UNSW Library's Outreach Librarian Service: What They Need before They Want It!

    Science.gov (United States)

    Hinsch, Neil; Dunn, Kate

    2009-01-01

    At the end of 2006 the UNSW Library restructured its five special libraries into a new division called the Information Services Department. It was a radical restructure and provides a new model through which the Library delivers services in both the physical and online environments in a flexible and proactive manner. A pivotal role within this new…

  13. School library services and students' satisfaction in the school library ...

    African Journals Online (AJOL)

    This study examined school library services and satisfaction of students in the Federal Government Girls College Owerri, Imo State. The Survey method was adopted for the study and the population of study was 2756, out of which a sample of 281 was drawn. Two sets of questionnaire (one for management staff and one for ...

  14. Apps and Mobile Support Services in Canadian Academic Medical Libraries

    Directory of Open Access Journals (Sweden)

    Tess Grynoch

    2016-12-01

    Full Text Available Objective: To examine how Canadian academic medical libraries are supporting mobile apps, what apps are currently being provided by these libraries, and what types of promotion are being used. Methods: A survey of the library websites for the 17 medical schools in Canada was completed. For each library website surveyed, the medical apps listed on the website, any services mentioned through this medium, and any type of app promotion events were noted. When Facebook and Twitter accounts were evident, the tweets were searched and the past two years of Facebook posts scanned for mention of medical apps or mobile services/events. Results: All seventeen academic medical libraries had lists of mobile medical apps with a large range in the number of medical relevant apps (average=31, median= 23. A total of 275 different apps were noted and the apps covered a wide range of subjects. Five of the 14 Facebook accounts scanned had posts about medical apps in the past two years while 11 of the 15 Twitter accounts had tweets about medical apps. Social media was only one of the many promotional methods noted. Outside of the app lists and mobile resources guides, Canadian academic medical libraries are providing workshops, presentations, and drop-in sessions for mobile medical apps. Conclusion: While librarians cannot simply compare mobile services and resources between academic medical libraries without factoring in a number of other circumstances, librarians can learn from mobile resources strategies employed at other libraries, such as using research guides to increase medical app literacy.

  15. Information Service.

    Science.gov (United States)

    Scofield, James

    Newspaper librarians discussed the public use of their newspapers' libraries. Policies run the gamut from well-staffed public information services, within or outside the newspaper library, to no service at all to those outside the staff of the paper. Problems of dealing with tax and law enforcement agencies were covered, as well as cooperative…

  16. Teenagers’ Public Library Needs are Difficult to Determine. A Review of: Howard, V. (2011. What do young teens think about the public library? The Library Quarterly, 81(3, 321-344. URL: http://www.jstor.org/stable/10.1086/660134

    Directory of Open Access Journals (Sweden)

    Jason Martin

    2012-03-01

    Full Text Available Objective – To discover the attitudes of twelve to fifteen year-olds toward the public library.Design – Mixed methodology consisting of a survey and focus groups.Setting – An Eastern Canadian regional municipality.Subjects – Twelve to fifteen year-old middle school students.Methods – Using a disproportionate stratified sample and multistage clustering, the author mailed 900 surveys to middle school students; 249 surveys were completed and usable. Those students who completed the survey and who also indicated they would be willing to participate in a focus group were randomly selected to participate in nine focus groups with between 7 to 12 students in each group.Main Results – Discrepancies exist between the teens’ level of satisfaction with the library indicated on the survey (high and expressed in the focus groups (low. Teens seldom use the public library due to: their non-existent relationship with library staff, although teens who were “active readers” used the library more; lack of appealing programs and program promotion; no teen-focused website; poor teen facilities within the library; and an overall failure of the public libraries to include teenagers.Conclusion – Public libraries need to be more responsive to teen needs to attract teens to use the library. To uncover these needs, libraries should use mixed methods of discovery.

  17. Computer Programme Library at Ispra: Service to IAEA Member States

    International Nuclear Information System (INIS)

    1974-01-01

    In 1964, in view of the increasingly important role of computers in atomic energy, the Nuclear Energy Agency of the Organization for Economic Co-operation and Development established a Computer Programme Library (CPL) at Ispra, Italy. The original purpose of this Library, then consisting chiefly of programmes for reactor calculations, was to improve communication between the originators of the computer programmes and the scientists and engineers in Member States of the OECD who used them, thus furthering the efficient and economic use of the many large and expensive computers in the countries concerned. During the first few years of the Library's operation, a growing interest in its activities became evident in countries which were not members of the OECD. The Director General of the International Atomic Energy Agency, aware that such countries which were Member States of the IAEA could benefit from the Library's services, concluded an agreement with the Nuclear Energy Agency in 1967 to the effect that these services would be extended to all IAEA Member States. In March 1968, the Director General announced by circular letter that these services were available, and requested the governments of Member States that were not members of OECD to nominate establishments to participate in the activities of the Computer Programme Library. By August 1973, 32 such establishments were regularly using the services of the CPL

  18. Legal Aspects of a School Library Website

    Science.gov (United States)

    Johnson, Tom

    2009-01-01

    School library websites enhance and explain the services provided by the library. Most schools have a library website. Jurkowski (2004) reviewed thirty-four school library websites and ranked the most common features: website links, databases, policies, Online Public Access Catalog (OPAC), and websites by subject. These features give patrons a…

  19. Users' Satisfaction with Library Information Resources and Services: A Case Study College of Health Sciences Library Niger Delta University, Amassoma, Nigeria

    Science.gov (United States)

    Tiemo, Pereware Aghwotu; Ateboh, Benedict Alaowei

    2016-01-01

    This study investigated users' satisfaction with library information resources and services at the College of Health Sciences (CHS) library Niger Delta University, Nigeria. The objective was to determine the level of users satisfaction with library information resources and services. 2 (two) research questions were formulated to guide the study.…

  20. 77 FR 68851 - Sunshine Act Meeting of the National Museum and Library Services Board

    Science.gov (United States)

    2012-11-16

    ... Coordinator for Special Events and Board Liaison, Institute of Museum and Library Services, 1800 M Street NW... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and...

  1. Uranium mining and metallurgy library information service under the network environment

    International Nuclear Information System (INIS)

    Tang Lilei

    2012-01-01

    This paper analyzes the effect of the network environment on the uranium mining and metallurgy of the information service. Introduces some measures such as strengthening professional characteristic literature resources construction, changing the service mode, building up information navigation, deepening service, meet the individual needs of users, raising librarian's quality, promoting the co-construction and sharing of library information resources, and puts forward the development idea of uranium mining and metallurgy library information service under the network environment. (author)

  2. Arizona Public Library Statistics, 1999-2000.

    Science.gov (United States)

    Arizona State Dept. of Library, Archives and Public Records, Phoenix.

    These statistics were compiled from information supplied by Arizona's public libraries. The document is divided according to the following county groups: Apache, Cochise; Coconino, Gila; Graham, Greenlee, La Paz; Maricopa; Mohave, Navajo; Pima, Pinal; Santa Cruz, Yavapai; Yuma. Statistics are presented on the following: general information;…

  3. User Categorization of Public Library Collections

    NARCIS (Netherlands)

    Boter, J.; Wedel, M.

    2005-01-01

    To help users find their way around the large number of titles available, public libraries organize the collection by placing titles on shelves by genre, by adding classification codes in their online catalogs, and by pictograms on book covers. However, users may have different perceptions of how

  4. External resources in Libraries: the practice of Fundraising in the State Public Library in Cáceres.

    Directory of Open Access Journals (Sweden)

    Margarita Pérez Pulido

    2013-03-01

    Full Text Available Fundraising is presented as a technique of marketing and communication for managing external resources in libraries. The convergence of the fundraising plan and conceptual planning model can prove the importance of fundraising as a planning tool. From the analysis of a case study, Caceres Public Library, are made some improvements to consolidate this practice as an essential element of the planning libraries.

  5. Changing the Concept and Measure of Service Quality in Academic Libraries.

    Science.gov (United States)

    Nitecki, Danuta A.

    1996-01-01

    The diagnostic instrument SERVQUAL has been developed to measure customer expectations and perceptions of service. This article describes a study that investigated how applicable SERVQUAL is to academic libraries and how influential the study's findings might be in changing concepts of the management of academic library services. Two SERVQUAL…

  6. 77 FR 58381 - Depository Library Council to the Public Printer; Meeting

    Science.gov (United States)

    2012-09-20

    ... GOVERNMENT PRINTING OFFICE Depository Library Council to the Public Printer; Meeting The Depository Library Council to the Public Printer will meet on Monday, October 15, 2012 through Thursday... Printer of the United States. [FR Doc. 2012-23015 Filed 9-19-12; 8:45 am] BILLING CODE 1520-01-P ...

  7. Research Data Management Services in Academic Libraries in the US: A Content Analysis of Libraries' Websites

    Science.gov (United States)

    Yoon, Ayoung; Schultz, Teresa

    2017-01-01

    Examining landscapes of research data management services in academic libraries is timely and significant for both those libraries on the front line and the libraries that are already ahead. While it provides overall understanding of where the research data management program is at and where it is going, it also provides understanding of current…

  8. School Library Policy and Legal Opinions of Texas Public School Principals and Certified Librarians

    OpenAIRE

    Andrew Shupala

    2006-01-01

    This study involved a survey of the attitudes of Texas public school principals and certified librarians, perceptions andexperiences with regard to school library policy for media selection, and procedures for responding to complaints againstlibrary media. Analysis of the data included a methodology of mixed-methods explanatory design. Selection of the principalsand certified librarians was proportionate and stratified according to the state's 20 Education Service Centerregions. Of the 1,036 ...

  9. 76 FR 58005 - Meeting Notice; Depository Library Council to the Public Printer

    Science.gov (United States)

    2011-09-19

    ... GOVERNMENT PRINTING OFFICE Meeting Notice; Depository Library Council to the Public Printer The Depository Library Council to the Public Printer (DLC) will meet on Monday, October 17, through Thursday..., Public Printer of the United States. [FR Doc. 2011-23948 Filed 9-16-11; 8:45 am] BILLING CODE 1520-01-P ...

  10. Availability of ICTs in public libraries in North Central states of Nigeria

    African Journals Online (AJOL)

    This scenario prompted the researchers to examine the situation of ICTs provision in public libraries in North Central States of Nigeria. Public libraries were del iberately selected for this study because of their importance to the general public (the peoples' university) in Nigeria. The study is predominantly qualitative as most ...

  11. An Assessment of School Library Resources and Services in ...

    African Journals Online (AJOL)

    The paper evaluates the availability of library resources and services in selected secondary schools. Data were collected from 300 respondents who participated in this study through completion of questionnaire and participation in interview sessions. The findings of this study show that available library resources and ...

  12. Evaluation of computer-based library services at Kenneth Dike ...

    African Journals Online (AJOL)

    This study evaluated computer-based library services/routines at Kenneth Dike Library, University of Ibadan. Four research questions were developed and answered. A survey research design was adopted; using questionnaire as the instrument for data collection. A total of 200 respondents randomly selected from 10 ...

  13. Arizona Public Library Statistics, 2000-2001.

    Science.gov (United States)

    Elliott, Jan, Comp.

    These statistics were compiled from information supplied by Arizona's public libraries. The document is divided according to the following county groups: Apache, Cochise; Coconino, Gila; Graham, Greenlee, La Paz; Maricopa; Mohave, Navajo; Pima, Pinal; Santa Cruz, Yavapai; and Yuma. Statistics are presented on the following: general information;…

  14. An Appraisal Of Public Branch Libraries In Nigeria: The Case Of ...

    African Journals Online (AJOL)

    An Appraisal Of Public Branch Libraries In Nigeria: The Case Of Delta State Public Branch Libraries. ... In these years, there has not been any significant developmental growth in physical, material and human resources to match the parallel growth in information need and use of the society in which they are located.

  15. Leadership in academic and public libraries a time of change

    CERN Document Server

    Düren, Petra

    2013-01-01

    In a time when libraries have to face constant change, this book provides examples and advises on how to lead when change is needed (for example, when quality management is implemented or when libraries have to merge or to relocate). Engaging with how constant change affects leadership in libraries and how leaders in libraries act in times of change, this book is aimed at practitioners and students of Library and Information Science (LIS) alike, and is based on both theory and expert interviews from leaders in academic and public libraries that are in the midst, or are now coming out of a proc

  16. Reflection on the talent structure of knowledge-service oriented nuclear technology library

    International Nuclear Information System (INIS)

    Zhang Xue; Zhang Ruiping

    2010-01-01

    Nuclear technology library is the only authoritative organization in collection of nuclear technology literatures.It has exceptional advantage and a large number of customers with great requirement. With promotion of network and digitization of information resource, new situation is posed before nuclear technology library-transforming from traditional library to knowledge-service oriented library. In order to carry on knowledge service effectively and conveniently, a variety of talents are essential. So establishing a talent team with high quality and complete specialities is the fundamental guarantee. Based on a great deal research and discussion, requirements for establishment of a talent team are put forward in the paper and suggestion are present: 5 basic specialized talents are required in nuclear technology library, including organization and management talent, basic operation talent, search service talent, technology application talent, information development talent. (authors)

  17. The Presence of Web 2.0 Applications Is Associated with the Overall Service Quality of Library Websites. A Review of: Chua, A. Y. K., & Goh, D. H. (2010. A study of Web 2.0 applications in library websites. Library & Information Science Research, 32(3, 203-211.

    Directory of Open Access Journals (Sweden)

    Leslie Bussert

    2011-03-01

    Full Text Available Objective – To determine the prevalence and use of web 2.0 applications in library websites and to determine whether or not their presence enhances the quality of the sites.Design – Content analysis.Setting – Public and academic libraries in North America, Europe, and Asia.Subjects – A total of 120 academic and public library websites in English.Methods – This study identified and selected library websites from academic and public libraries using a combination of directories, ratings reports, and ranking lists from three geographic regions. Over a four-month period in 2009, three coders conducted a three-step content analysis of the selected library websites. This analysis was conducted after having established inter-coder reliability using Cohen’s Kappa and analytic procedure familiarity, using a randomly selected pilot set of 30 library websites. The remaining 90 websites were evenly distributed among the three coders for analysis. They determined whether web 2.0 applications were present, examined how those applications were used, and gave an overall appraisal of website quality. Coders inspected library website links, conducted site searches, used search engines, and searched within major social networking sites to determine the presence of web 2.0 applications. A quality framework classification scheme was used during coding to identify how the web 2.0 applications were being used within library websites. This framework was established around four dimensions of library services: information acquisition (blogs and wikis, information dissemination (Rich Site Summary, or “RSS”, information organization (social tagging, and information sharing (social networking and instant messaging. A five-point Likert scale was also used in concert with a website quality evaluation framework to assess the quality of the library websites. This framework included three aspects of website quality: system quality, information quality, and service

  18. Libraries and E-Commerce: Improving Information Services and Beyond.

    Science.gov (United States)

    Harris, Lesley Ellen

    2000-01-01

    Explains e-commerce and discusses how it can be used by special libraries. Highlights include library goals; examples of successful uses of e-commerce; how e-commerce can improve information services, including access to information, new information resources, delivery of information, and broadening information markets; and developing an…

  19. Faculty and Student Assessment of the Citadel Library User Services.

    Science.gov (United States)

    Maynard, J. Edmund

    The focus of this study was a survey of faculty and student use/needs of library services and user education at Daniel Library, the Citadel, the Military College of South Carolina. More specifically, the study sought to determine user information needs and how the library staff should adapt for meeting the educational and research needs of its…

  20. Developing new copyright services in academic libraries

    Directory of Open Access Journals (Sweden)

    Inga-Lill Nilsson

    2016-03-01

    Full Text Available This article discusses the role of academic librarians in handling copyright-related issues, including their required skills and knowledge about copyright. IP (intellectual property issues have become more important in publishing and in accessing and reusing scientific research, and new technology and delivery mechanisms have increased copyright issues. Due to the complications and general confusion about copyright, there is a growing need for official support. Academic librarians often have only an informal mandate to work in this area and therefore lack confidence, sufficient knowledge and training. They seldom have the authority to work with copyright education in a formalized way. Legitimacy can be achieved by collaborating with other university units with an interest in copyright. Co-operation with other libraries and library organizations is also an important way to share experiences and increase knowledge about copyright. Libraries can contribute to improved IP services once they have established that copyright is a library matter, found tools for copyright education and embedded these activities into library routines.

  1. Trustee Essentials: A Handbook for Wisconsin Public Library Trustees.

    Science.gov (United States)

    Wisconsin State Dept. of Public Instruction, Madison.

    This handbook for Trustees of the Wisconsin Public Library describes in detail the tasks involved in being a library trustee. The handbook comprises a number of "Trustee Essentials" that cover the basic essential information needed by Trustees, as well as sources of additional information. Contents include: The Trustee Job Description;…

  2. A Study of Four Library Programs for Disadvantaged Persons.

    Science.gov (United States)

    Winsor, Charlotte B.; Burrows, Lodema

    This is a study of four projects in New York City which were established with federal grants to offer library service to the disadvantaged in the area. The four programs studied are the Preschool Project of the Brooklyn Public Library, the Community Coordinator Project of the Brooklyn Public Library, the North Manhattan Project of the New York…

  3. The Evolution of a Technical College Regional Library Network

    Science.gov (United States)

    Erb, Rachel A.

    2008-01-01

    The South Carolina Information and Library Services Consortium (SCILS) began with three public two-year college libraries in 1995. Since then, nine other public two-year college libraries have joined SCILS. In 2004, Sirsi's buyout of Data Research Associates (DRA) in 2001 was the impetus for SCILS to migrate to Sirsi. Migration to a more dynamic…

  4. Supervisor, Library & Training Services | IDRC - International ...

    International Development Research Centre (IDRC) Digital Library (Canada)

    S/he recommends training and advises on career development opportunities, and ... the value of library and corporate software support services, and new tools to ... the other members of the management group with respect to the implementation ... S/he leads project teams and working groups made up of colleagues and ...

  5. Managing Technological Change in Libraries and Information Services.

    Science.gov (United States)

    Klobas, Jane E.

    1990-01-01

    Examines factors to be considered in the management of technological change in libraries and information services. The organizational climate for change is discussed, and factors to consider when developing a strategy for introducing a new product, service, or system are described, including leadership, goals, political processes, marketing, and…

  6. 2008 Public Relations and Image Making for Libraries and the ...

    African Journals Online (AJOL)

    Gbaje E.S

    Samaru Journal of Information Studies Vol.8 (1)2008. 17. Public Relations and Image Making for Libraries and the Profession in Nigeria. By .... An investigation carried out by Morrisey and Case .... can sponsor bills aimed at developing library.

  7. E-Books and New Library Service Models: An Analysis of the Impact of E-Book Technology on Academic Libraries.

    Science.gov (United States)

    Jantz, Ronald

    2001-01-01

    Analyzes the implications of electronic book technology (e-books) on academic libraries. Discusses new business models for publishers, including self-publishing, Internet publishing, and partnerships with libraries as publishers; impact on library services, including cataloging, circulation, and digital preservation; user benefits; standards;…

  8. An Appraisal of Library Services Provision to Prison Inmates in Nigeria

    African Journals Online (AJOL)

    Prisons like other correctional institutions deserve organized information provision centers like a library. This study examined library services provision in the south-western part of Nigeria. It was found out that despite their incarceration, inmates desires variety of information; whereas the library stock is grossly inadequate ...

  9. Choosing the Right Free IM Providers and Clients for Your Library

    Science.gov (United States)

    Izenstark, Amanda K.

    2009-01-01

    With virtual library services increasing, public services librarians may find themselves with questions such as: What instant messaging services (IM) are available? Which IM service would best suit my patrons' needs? Which IM service best suits my library's technology profile? This column describes the features and functionality of major instant…

  10. Video surveillance in public libraries : A case of unintended consequences?

    NARCIS (Netherlands)

    Newell, Bryce; Randall, David P.

    This paper presents the findings of an exploratory qualitative research study in which we examine why two public libraries have implemented video security systems and why one of these libraries has reversed course and recently removed a previously installed surveillance system.

  11. AUTOMATION BASED LIBRARY MANAGEMENT IN DEPOK PUBLIC LIBRARY IN THE CONTEXT OF RITUAL PERFORMANCE

    Directory of Open Access Journals (Sweden)

    Rafiqa Maulidia

    2017-06-01

    Full Text Available Library management using manual system is no longer adequate to handle the workload in the library routines, librarians must use application of library automation. To provide a good working performance, librarians use strategy, competences and certain habits, which are referred to as a ritual performance. The performance of the ritual is the demonstration of competence spontaneously by individuals in dealing with individuals, groups and organizations, which contains elements of personal ritual, the work ritual, social ritual, and organization ritual. The research focuses in the automation based library management in the context of the performance of the ritual. This study used a qualitative approach with case study method. The findings suggest that the personal ritual shows the personal habits of librarians to do their tasks, ritual librarian's work show responsibility towards their duties, social rituals strengthen the emotional connection between librarians and leaders, as well as ritual organizations suggest the involvement of librarians in giving their contribution in decision making. Conclusions of this study shows that the performance of rituals librarian at Depok Public Library gives librarians the skills to implement automation systems in the library management, and reflect the values of responsibility, mutual trust, and mutual respect.   Key words : Library Management, Library Automation, Ritual Performance, Ritual Performance Value

  12. Emotional Branding as an Effort to Improve the Quality of Library Service in Order to Increase the Use of Library

    Directory of Open Access Journals (Sweden)

    Neneng Komariah

    2016-12-01

    Full Text Available This paper is a study of implementation of emotional branding in library services.    Emotional branding is a new paradigm in marketing world. It means create emotional nuance and its objective is to create an emotional nearness between a brand and its consumer. The library as an institution which provide information services may implement emotional branding concept in creating emotional nuance which will build emotional nearness between the library and its users. It is hope that the emotional nearness  will create users’ satisfaction and  loyality, so the use of library will  increase. Emotional branding in library can be created through working performance of librarian who always try to create and maintain good relationships with users. Some strategies could be implemented, those are always ask the user first, ask their name and try to remember it, know information which usually needed, tell them when there is new information which relevant for them, create a situation that librarian always ready to help, show them that the librarian like to discuss with them, be a good listener, the librarian should be wear uniform with name tag, and be a mobile staff and ask the user if they need some helps.  The implementation of emotional branding in library services need a crucial change in mindset of library management in order to provide qualified services which suitable with users’ demand.

  13. Emotional Branding as an Effort to Improve the Quality of Library Service in Order to Increase the Use of Library

    Directory of Open Access Journals (Sweden)

    Neneng Komariah

    2018-01-01

    Full Text Available This paper is a study of implementation of emotional branding in library services.    Emotional branding is a new paradigm in marketing world. It means create emotional nuance and its objective is to create an emotional nearness between a brand and its consumer. The library as an institution which provide information services may implement emotional branding concept in creating emotional nuance which will build emotional nearness between the library and its users. It is hope that the emotional nearness  will create users’ satisfaction and  loyality, so the use of library will  increase. Emotional branding in library can be created through working performance of librarian who always try to create and maintain good relationships with users. Some strategies could be implemented, those are always ask the user first, ask their name and try to remember it, know information which usually needed, tell them when there is new information which relevant for them, create a situation that librarian always ready to help, show them that the librarian like to discuss with them, be a good listener, the librarian should be wear uniform with name tag, and be a mobile staff and ask the user if they need some helps.  The implementation of emotional branding in library services need a crucial change in mindset of library management in order to provide qualified services which suitable with users’ demand.

  14. Geospatial Services in Special Libraries: A Needs Assessment Perspective

    Science.gov (United States)

    Barnes, Ilana

    2013-01-01

    Once limited to geographers and mapmakers, Geographic Information Systems (GIS) has taken a growing central role in information management and visualization. Geospatial services run a gamut of different products and services from Google maps to ArcGIS servers to Mobile development. Geospatial services are not new. Libraries have been writing about…

  15. On the new situation to descend a basic level technology library information service work

    International Nuclear Information System (INIS)

    Sun Haiyan

    2010-01-01

    With information technology fast developing. library can give readers modernization service. The results of information technology revolution can be used in library. Information materials can be supplied by acoustic image and researching in internet. In this document, we analysis the characteristics, present situations and developments of grass-roots libraries. Discuss the questions in grass-roots science-technology library in nuclear industry, improving the grass-roots equipments, developing various data library, and how to improve the quality of information service in grass-roots library. (author)

  16. Using a Gravity Model to Predict Circulation in a Public Library System.

    Science.gov (United States)

    Ottensmann, John R.

    1995-01-01

    Describes the development of a gravity model based upon principles of spatial interaction to predict the circulation of libraries in the Indianapolis-Marion County Public Library (Indiana). The model effectively predicted past circulation figures and was tested by predicting future library circulation, particularly for a new branch library.…

  17. It comes with the territory handling problem situations in libraries, rev ed

    CERN Document Server

    Turner, Anne M

    2004-01-01

    ""Practical...useful""--Booklist; ""order this book immediately...interesting...entertaining and educational...outstanding...timely and useful--a must for all sizes and types of libraries""--Library Journal; ""good...recommended""--Public Libraries; ""Turner has revised and updated this classic guidebook that provides creative and sensible ways for handling sticky situations in public libraries""--SRRT Newletter; ""highly recommended""--Public Services Quarterly; ""well written...engaging...very helpful and timely""--Reference Quarterly

  18. Emotional Branding as an Effort to Improve the Quality of Library Service in Order to Increase the Use of Library

    OpenAIRE

    Neneng Komariah; Saleha Rodiah; Encang Saepudin

    2016-01-01

    This paper is a study of implementation of emotional branding in library services.    Emotional branding is a new paradigm in marketing world. It means create emotional nuance and its objective is to create an emotional nearness between a brand and its consumer. The library as an institution which provide information services may implement emotional branding concept in creating emotional nuance which will build emotional nearness between the library and its users. It is hope that the emotiona...

  19. Designing Public Library Websites for Teens: A Conceptual Model

    Science.gov (United States)

    Naughton, Robin Amanda

    2012-01-01

    The main goal of this research study was to develop a conceptual model for the design of public library websites for teens (TLWs) that would enable designers and librarians to create library websites that better suit teens' information needs and practices. It bridges a gap in the research literature between user interface design in human-computer…

  20. Arizona Public Library Statistics. 1994-1995.

    Science.gov (United States)

    Arizona State Dept. of Library and Archives, Phoenix.

    The statistics in this document were provided by Arizona public libraries for 1994-95. The counties are grouped as follows: Apache, Cochise,and Coconino; Gila, Graham, Greenlee, and La Paz; Maricopa and Mohave; Navajo, Pima, and Pinal; and Santa Cruz, Yavapai, and Yuma. The following data is presented in table form for each of the five groups: (1)…

  1. Arizona Public Library Statistics, 1995-1996.

    Science.gov (United States)

    Arizona State Dept. of Library, Archives and Public Records, Phoenix.

    The statistics in this document were provided by Arizona public libraries for 1995-96. The counties are grouped as follows: Apache, Cochise, and Coconino; Gila, Graham, Greenlee, and La Paz; Maricopa and Mohave; Navajo, Pima, and Pinal; and Santa Cruz, Yavapai, and Yuma. The following data is presented in table form for each of the five groups:…

  2. Library Services and Construction Act. Long Range Plan, 1982-1986 Updates.

    Science.gov (United States)

    Seidenberg, Edward

    This 1982-86 update to long-range planning designed to continue the improvement of library facilities and services in Texas includes a review of how the plan developed, the various environmental factors affecting library operations, the present development of libraries, information needs and approaches to satisfying those needs, and methods for…

  3. [Health services research for the public health service (PHS) and the public health system].

    Science.gov (United States)

    Hollederer, A; Wildner, M

    2015-03-01

    There is a great need for health services research in the public health system and in the German public health service. However, the public health service is underrepresented in health services research in Germany. This has several structural, historical and disciplinary-related reasons. The public health service is characterised by a broad range of activities, high qualification requirements and changing framework conditions. The concept of health services research is similar to that of the public health service and public health system, because it includes the principles of multidisciplinarity, multiprofessionalism and daily routine orientation. This article focuses on a specified system theory based model of health services research for the public health system and public health service. The model is based on established models of the health services research and health system research, which are further developed according to specific requirements of the public health service. It provides a theoretical foundation for health services research on the macro-, meso- and microlevels in public health service and the public health system. Prospects for public health service are seen in the development from "old public health" to "new public health" as well as in the integration of health services research and health system research. There is a significant potential for development in a better linkage between university research and public health service as is the case for the "Pettenkofer School of Public Health Munich". © Georg Thieme Verlag KG Stuttgart · New York.

  4. 78 FR 23311 - Sunshine Act Meeting of the National Museum and Library Services Board

    Science.gov (United States)

    2013-04-18

    ... policies with respect to the duties, powers, and authority of the Institute relating to museum, library and... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and...

  5. Self-Service Charge Systems: Current Technological Applications and Their Implications for the Future Library.

    Science.gov (United States)

    Mardikian, Jackie

    1995-01-01

    Discusses a possible shift to self-service check-out systems for academic library patrons. Provides an annotated bibliography of 51 items that discuss the impact of self-service technology on the quality of service and customer satisfaction in libraries, service sectors, banking, and the vending industry. (LRW)

  6. Models of Reference Services in Australian Academic Libraries

    Science.gov (United States)

    Burke, Liz

    2008-01-01

    This article reports on a project which was undertaken in 2006 to investigate the current modes and methods for delivering reference services in Australian academic libraries. The project included a literature review to assist in providing a definition of reference services as well as a snapshot of statistics showing staff and patron numbers from…

  7. Information as an Economic Resource: The Role of Public Libraries in Nigeria

    Directory of Open Access Journals (Sweden)

    Adebayo Oyeronke

    2012-12-01

    Full Text Available The development of a country depends greatly on how much information its citizenry are exposed to. Information is so crucial that it has been recognized as the fifth factor of production. Information has no substitute when it comes to the national development because it has been identified as the driver of economic growth and productivity. The paper discussed the roles of public libraries in Nigeria and also examined various ways in which public libraries can help curb unemployment among youths by providing them with timely and accurate information. It concluded that public libraries should identify themselves with the aspiration of economic development of the country.

  8. User library service expectations in health science vs. other settings: a LibQUAL+ Study.

    Science.gov (United States)

    Thompson, Bruce; Kyrillidou, Martha; Cook, Colleen

    2007-12-01

    To explore how the library service expectations and perceptions of users might differ across health-related libraries as against major research libraries not operating in a medical context; to determine whether users of medical libraries demand better library service quality, because the inability of users to access needed literature promptly may lead to a patient who cannot be properly diagnosed, or a diagnosis that cannot be properly treated. We compared LibQUAL+ total and subscale scores across three groups of US, Canadian and British libraries for this purpose. Anticipated differences in expectations for health as other library settings did not emerge. The expectations and perceptions are similar across different types of health science library settings, hospital and academic, and across other general research libraries.

  9. Libraries across Land and Sea: Academic Library Services on International Branch Campuses

    Science.gov (United States)

    Green, Harriett

    2013-01-01

    This preliminary study explores how library services are offered at the international branch campuses of U.S. institutions of higher education, including librarians' experiences, challenges faced, and collaborations with the home U.S. institutions. The data from a Web survey distributed to international branch campus librarians, a conducted…

  10. The role of Customer Involvement in Library E-services

    DEFF Research Database (Denmark)

    Scupola, Ada; Nicolajsen, Hanne Westh

    2009-01-01

    We investigate customer involvement in the development of e-service within research Libraries. By revisiting earlier research on innovation processes as well as newer research on new product and new service development we derive a conceptual model on different actors that are important...

  11. Public Library Websites as Electronic Branches: A Multi-Country Quantitative Evaluation

    Science.gov (United States)

    Velasquez, Diane L.; Evans, Nina

    2018-01-01

    Introduction: This paper describes the findings of a study of 1517 public library Websites in Australia, Canada, and the United States over a period of four years. These Websites are referred to as 'electronic branches' of the libraries, thereby extending the definition of physical library branches into the digital realm. The purpose of the…

  12. Impact of a Graduate Entry Programme on a medical school library service.

    Science.gov (United States)

    Martin, Sam

    2003-03-01

    The aim of this study was to compare the use of library facilities by first year undergraduate medical students and Graduate Entry Programme students (GEP). More specifically it tried to determine which library services (if any) were more frequently used by GEP so that this could be taken into account in future Information Services planning. A questionnaire on the use of Library and Information Services was posted to all first year GEP students and undergraduates on the 5-year course. In addition, user statistics of library entry and borrowing were collated from gate readings and the library Unicorn management system. Overall, GEP students were found to make a greater daily/weekly use of library facilities than undergraduates on the 5-year course. The facilities most used by both sets of students were essential texts, e-mail, PCs and study facilities. Computer Aided Learning packages, journals and video facilities were least used. However, on a daily/weekly basis GEP students made 74% more use of journals (P difference in use should be taken into account by LIS providers as there is expected to be an increase in fast-track graduate courses offered by medical schools throughout the UK.

  13. Calculating the Fee-Based Services of Library Institutions: Theoretical Foundations and Practical Challenges

    Directory of Open Access Journals (Sweden)

    Sysіuk Svitlana V.

    2017-05-01

    Full Text Available The article is aimed at highlighting features of the provision of the fee-based services by library institutions, identifying problems related to the legal and regulatory framework for their calculation, and the methods to implement this. The objective of the study is to develop recommendations to improve the calculation of the fee-based library services. The theoretical foundations have been systematized, the need to develop a Provision for the procedure of the fee-based services by library institutions has been substantiated. Such a Provision would protect library institution from errors in fixing the fee for a paid service and would be an informational source of its explicability. The appropriateness of applying the market pricing law based on demand and supply has been substantiated. The development and improvement of accounting and calculation, taking into consideration both industry-specific and market-based conditions, would optimize the costs and revenues generated by the provision of the fee-based services. In addition, the complex combination of calculation leverages with development of the system of internal accounting together with use of its methodology – provides another equally efficient way of improving the efficiency of library institutions’ activity.

  14. Public libraries, as an infrastructure for a sustainable public sphere: A systematic review of research: A preliminary paper

    DEFF Research Database (Denmark)

    Audunson, Ragnar; Svandhild, Aabø,; Blomgren, Roger

    of the major findings are: Research on libraries as public sphere institutions cover a wide range of topics the dominating being freedom of access to information, often related to social inclusion, empowerment and justice. Contributions are often normative and non-empirical, but the proportion of empirically...... based research is increasing. This paper focuses on contributions related to public libraries.......This paper is based on a systematic literature search aiming at identifying research on the role of libraries as institutions underpinning a sustainable public sphere in a digital age. The major research questions are: 1. Is systematic literature search a fruitful method when it comes to a social...

  15. An Analysis of User Satisfaction of K University’s Library Service

    Directory of Open Access Journals (Sweden)

    Younghee Noh

    2011-06-01

    Full Text Available This study purposed to discover whether or not academic libraries reflect these changing roles. We selected K University as the research target and surveyed user satisfaction of materials, staff services, facilities, electronic devices, media, and so on. The research findings are as follows: 1 the frequency of library visits of University K was on the high side, 2 the primary purpose of using the academic library was associated with learning or reading, therefore, the most used library spaces were related to that, 3 the most used library materials were 'general books', the most unused were 'reference books', 4 the most preferred way to obtain needed materials when failing to find wanted materials was 'Contact librarian'. A similar phenomenon occurred in terms of facility use, 5 university K's users were usually satisfied with the loan policy, 6 the rate of users who don't know whether there is user education was very high, the rate of users who have no experience with user education was extremely low. These research findings can be referenced by library management to improve libraries' service quality and take advantage of complex spatial configurations.

  16. A rural virtual health sciences library project: research findings with implications for next generation library services*

    OpenAIRE

    Richwine, Margaret (Peggy); McGowan, Julie J.

    2001-01-01

    Purpose: The Shared Hospital Electronic Library of Southern Indiana (SHELSI) research project was designed to determine whether access to a virtual health sciences library and training in its use would support medical decision making in rural southern Indiana and achieve the same level of impact seen by targeted information services provided by health sciences librarians in urban hospitals.

  17. Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service.

    Science.gov (United States)

    Crossno, J E; Berkins, B; Gotcher, N; Hill, J L; McConoughey, M; Walters, M

    2001-04-01

    In a pilot study, the library had good results using SERVQUAL, a respected and often-used instrument for measuring customer satisfaction. The SERVQUAL instrument itself, however, received some serious and well-founded criticism from the respondents to our survey. The purpose of this study was to test the comparability of the results of SERVQUAL with a revised and shortened instrument modeled on SERVQUAL. The revised instrument, the Assessment of Customer Service in Academic Health Care Libraries (ACSAHL), was designed to better assess customer service in academic health care libraries. Surveys were sent to clients who had used the document delivery services at three academic medical libraries in Texas over the previous twelve to eighteen months. ACSAHL surveys were sent exclusively to clients at University of Texas (UT) Southwestern, while the client pools at the two other institutions were randomly divided and provided either SERVQUAL or ACSAHL surveys. Results indicated that more respondents preferred the shorter ACSAHL instrument to the longer and more complex SERVQUAL instrument. Also, comparing the scores from both surveys indicated that ACSAHL elicited comparable results. ACSAHL appears to measure the same type of data in similar settings, but additional testing is recommended both to confirm the survey's results through data replication and to investigate whether the instrument applies to different service areas.

  18. Developing Library GIS Services for Humanities and Social Science: An Action Research Approach

    Science.gov (United States)

    Kong, Ningning; Fosmire, Michael; Branch, Benjamin Dewayne

    2017-01-01

    In the academic libraries' efforts to support digital humanities and social science, GIS service plays an important role. However, there is no general service model existing about how libraries can develop GIS services to best engage with digital humanities and social science. In this study, we adopted the action research method to develop and…

  19. Developing library bioinformatics services in context: the Purdue University Libraries bioinformationist program.

    Science.gov (United States)

    Rein, Diane C

    2006-07-01

    Purdue University is a major agricultural, engineering, biomedical, and applied life science research institution with an increasing focus on bioinformatics research that spans multiple disciplines and campus academic units. The Purdue University Libraries (PUL) hired a molecular biosciences specialist to discover, engage, and support bioinformatics needs across the campus. After an extended period of information needs assessment and environmental scanning, the specialist developed a week of focused bioinformatics instruction (Bioinformatics Week) to launch system-wide, library-based bioinformatics services. The specialist employed a two-tiered approach to assess user information requirements and expectations. The first phase involved careful observation and collection of information needs in-context throughout the campus, attending laboratory meetings, interviewing department chairs and individual researchers, and engaging in strategic planning efforts. Based on the information gathered during the integration phase, several survey instruments were developed to facilitate more critical user assessment and the recovery of quantifiable data prior to planning. Given information gathered while working with clients and through formal needs assessments, as well as the success of instructional approaches used in Bioinformatics Week, the specialist is developing bioinformatics support services for the Purdue community. The specialist is also engaged in training PUL faculty librarians in bioinformatics to provide a sustaining culture of library-based bioinformatics support and understanding of Purdue's bioinformatics-related decision and policy making.

  20. A Challenge to Change: Necessary Changes in the Library Classification System for the Chicago Public Schools.

    Science.gov (United States)

    Williams, Florence M.

    This report addresses the feasibility of changing the classification of library materials in the Chicago Public School libraries from the Dewey Decimal classification system (DDC) to the Library of Congress system (LC), thus patterning the city school libraries after the Chicago Public Library and strengthening the existing close relationship…

  1. Americans’ Tolerance of Racist Materials in Public Libraries Remained Steady between 1976-2006. A Review of: Burke, S. K. (2010). Social tolerance and racist materials in public libraries. Reference and User Services Quarterly, 49(4), 369-379.

    OpenAIRE

    Leslie Bussert

    2012-01-01

    Objective – To determine the general public’s levels of social tolerance toward public library materials containing racist content in order to present opinion data to librarians within a framework of scholarly perspectives that they can use for making decisions about intellectual freedom and controversial materials in libraries.Design – Percentage and regression analysis of the General Social Survey longitudinal trend study dataset.Setting – United States, 1976-2006.Subjects – Random samples ...

  2. Research into Learning Resulting from Quality School Library Media Service.

    Science.gov (United States)

    Marchant, Maurice P.; And Others

    1984-01-01

    This annotated bibliography of 20 research reports identifies what has been determined about the effects of library media services on learning and suggests methodologies available for similar studies. Organization is according to area of learning affected--academic achievement; language, reading, and library skills; mathematics; science; social…

  3. 公共图书馆服务社会力量供给的经济激励%Economic Incentive Provided by Social Forces in Public Library Service

    Institute of Scientific and Technical Information of China (English)

    赵斯霞

    2015-01-01

    Economic incentive is the use of funds or material means satisifes materially prompted personnel so as to mobilize the enthusiasm, initiative and creativity in order to achieve common goals. Social forces participate in the supply of public cultural services for different forms can be through cooperation proift, publicity, state subsidies and preferential tax incentives, economic incentive directly or indirectly. China will continue to improve the relevant laws and regulations, optimize the social investment environment, promoting the public library service and government procurement, improve the public welfare social organizations, improve the self-development ability of enterprises private library, safeguard their legitimate income and other lawful rights and interests, the role of economic incentive to play.%经济激励是运用资金或物质手段使受激励者得到物质上的满足,从而调动其积极性、主动性和创造性,以实现双方共同目标。社会力量参与公共文化服务供给可以通过合作获利、宣传效应、国家补贴奖励和税费优惠,获得直接或间接的经济激励。我国需不断完善相关法规、优化社会投资环境,推进公共图书馆服务政府采购,健全公益社会组织,提高民办图书馆自我发展能力,保障企业个人的合法收入和正当权益,切实发挥经济激励的现实作用。

  4. Personalized Information Environments: Do Public Libraries Want a Slice of the PIE?

    Science.gov (United States)

    Worcester, Lea

    2003-01-01

    Discussion of personalized information environments (PIEs) focuses on library personalized interfaces. Describes academic library PIEs and commercial sites, such as Amazon.com that use personalization; explores the Public Library of Charlotte and Mecklenburg's personalized interface; and discusses opportunities and challenges PIEs offer public…

  5. An exploratory study into employee attitudes towards digitalisation of library services in higher education

    OpenAIRE

    Niedzwiecka, Monika; Pan, Yu-Chun

    2017-01-01

    With the advent of technologies, library services in higher education face pressure to increase their level of digitalisation in order to meet changing user demands. While many researchers aim to understand what digitalisation means to library services from the user perspective, there is little attention paid to the employees of library services. Since employees are one of the key driving forces of digitalisation, there is a need to understand their attitudes towards digitalisation. This pape...

  6. Services for Graduate Students: A Review of Academic Library Web Sites

    Science.gov (United States)

    Rempel, Hannah Gascho

    2010-01-01

    A library's Web site is well recognized as the gateway to the library for the vast majority of users. Choosing the most user-friendly Web architecture to reflect the many services libraries offer is a complex process, and librarians are still experimenting to find what works best for their users. As part of a redesign of the Oregon State…

  7. Alison Gregory Named Director of Library Services at Lycoming College

    Directory of Open Access Journals (Sweden)

    Alison S. Gregory

    2013-09-01

    Full Text Available Alison S. Gregory has been named Lycoming College’s Associate Dean and Director of Library Services at the John G. Snowden Memorial Library, according to an announcement by Dr. Phil Sprunger, Provost and Dean of the college. She began her duties July 1, having served the college since 2005 as Assistant Professor and Instructional Services Librarian and Coordinator of Information Literacy and Outreach. She is replacing Janet McNeil Hurlbert, who retired at the conclusion of the 2012-13 academic year.

  8. Supports for libraries'restoration from the Great East Japan Earthquake : Challenges we address at Miyagi Prefectural Library

    Science.gov (United States)

    Kumagai, Shinichiro

    This article overviews the situations of damage and reconstruction of mainly public libraries in Miyagi Prefecture about 9 months after the Great East Japan Earthquake. Serious damage of library buildings was due not only to the tsunami or seismic sea wave but to violent shaking, the latter less reported by the media. We at the Miyagi Prefectural Library implemented reconstruction assistance for regional public libraries in both direct and indirect ways. Among them, we report in detail on the support we offered until the Minami-sanriku Town Library reopened its service. We highlight a prefectural library's role, acting between supporters and those supportees, to consider the necessity of middle organizations. We clarify what challenges we face and examine how best to provide assistance in case of large-scale disasters.

  9. Fee Versus Free in Libraries.

    Science.gov (United States)

    Garrett, Amy B.

    This study examines 104 articles on the fee versus free controversy in libraries, written primarily between the years of 1992 and 1997. The content analysis assesses the types of libraries that charges fees--academic, public, school, or special; who is charged--everyone, businesses and their personnel, law firms and lawyers; and what services the…

  10. Library and information services: the need for their promotion in ...

    African Journals Online (AJOL)

    Library and information services: the need for their promotion in Ogun state, Nigeria. WO Lawal, OI Amusa. Abstract. No Abstract. Lagos Journal of Library and Information Science Vol. 3(1) 2005: 32-42. Full Text: EMAIL FULL TEXT EMAIL FULL TEXT · DOWNLOAD FULL TEXT DOWNLOAD FULL TEXT.

  11. Our Stories Transforming Our Libraries: The York County Library System

    Directory of Open Access Journals (Sweden)

    Mina Edmondson

    2016-11-01

    Full Text Available These narratives chronicle the authors’ journeys to collaborate and discover the transformative impact that stories have on library culture and library staff. This study describes a research collaboration between York County Libraries and Penn State York. In Phase I, we collected stories from library staff as the library system was being challenged to reimage public libraries for the future. The major themes and types of organizational stories identified in the initial narrative project were presented during a county-wide all-staff in-service training. The library District Consultant (first author and the Penn State professor (second author then facilitated a workshop designed to lead staff in their exploration of these topics and generate a written record of their storytelling/discussions. This data became the basis for Phase II of the project and allowed the system to strategically assess its evolving culture and identity.

  12. School Library Services in a Multicultural Society

    Science.gov (United States)

    Montiel-Overall, Patricia, Ed.; Adcock, Donald C., Ed.

    2009-01-01

    According to the preface, "in light of the growing multicultural population in the United States, twenty-first-century library services will require culturally competent librarians." For years AASL has been addressing cultural issues in its official journal, "Knowledge Quest". This collection brings together articles that touch…

  13. U.S. Government Electronic Information Service Guidelines.

    Science.gov (United States)

    Kessler, Ridley R., Jr.; Barkley, Dan

    1997-01-01

    Discusses the development of electronic government publications and the resulting standards and service needs. Focuses on results of a report on the impact that electronic information has brought to bear on depository library services. Includes 11 draft Depository Library Public Service Guidelines for government information. (AEF)

  14. Insights into Library Services and Users from Qualitative Research.

    Science.gov (United States)

    Lincoln, Yvonna S.

    2002-01-01

    Describes a study that used interview data to adapt SERVQUAL, a survey to determine customer perceptions of service quality, to LibQUAL[TM], a Web-based survey to investigate users' perceptions of library service quality. Offers hypotheses regarding how data was categorized as it was. (Author/LRW)

  15. Applying GRA and QFD to Improve Library Service Quality

    Science.gov (United States)

    Chen, Yen-Ting; Chou, Tsung-Yu

    2011-01-01

    This paper applied Grey Relational Analysis (GRA) to Quality Function Deployment (QFD) to identify service improvement techniques for an academic library. First, reader needs and their importance, and satisfaction degrees were examined via questionnaires. Second, the service improvement techniques for satisfying the reader needs were developed by…

  16. Risk Management and Disaster Recovery in Public Libraries in South Australia: A Pilot Study

    Science.gov (United States)

    Velasquez, Diane L.; Evans, Nina; Kaeding, Joanne

    2016-01-01

    Introduction: This paper reports the findings of a study of risk management in public libraries. The focus of the research was to determine whether the libraries had a risk management and disaster plan for major disasters. Method: A qualitative study was done to investigate risk management and disaster recovery in public libraries in South…

  17. A Feasibility Study for Consolidating and/or Coordinating Technical Procedures in Beaver County Pennsylvania Libraries.

    Science.gov (United States)

    Fry, James W.

    In 1977 the Public Library Commission, in conjunction with the State Library of Pennsylvania, received a Library Services and Construction Act, Title III Grant to conduct a feasibility study of technical service operations in various types of libraries within Beaver County. Its objectives were to: (1) analyze existing library materials purchasing…

  18. The E-rate Program and Libraries and Library Consortia, 2000-2004: Trends and Issues

    Directory of Open Access Journals (Sweden)

    Paul T. Jaeger

    2005-06-01

    Full Text Available The E-rate program has provided tremendous benefits to libraries, allowing many libraries and library systems to acquire technological equipment and services that would otherwise be too expensive, increasing the availability of public Internet access through libraries. This article analyzes the data related to the E-rate program and the discounts that it has provided to libraries and library systems between 2000 and 2004. By examining the E-rate data in a longitudinal manner, this article explores the trends in the application for and the provision of E-rate discounts to libraries and library consortia at national and state levels. The data suggest that, despite a number of controversies over the years, the program has provided a significant level of support for libraries and library consortia.

  19. Current status of digital reference services in academic libraries in ...

    African Journals Online (AJOL)

    This paper investigates the extent of the application of digital reference services in academic libraries in Nigeria, highlighting the emerging formats and models of digital reference services, to include email and web forms, Ask A librarian services, online chat reference, video conferencing, digital robots, and collaborative ...

  20. Emerging solutions in reference services implications for libraries in the new millennium

    CERN Document Server

    Edwards, John D

    2013-01-01

    How can you enhance reference services without adding staff?Modern law librarians are under growing pressure to keep up with new technologies, deal instantly with the demands of patrons, keep the library safe and user-friendly, and generally offer the best possible service while keeping costs down. Emerging Solutions in Reference Services: Implications for Libraries in the New Millennium is a very practical guide for coping with rapidly changing technology and increasing demands for services. Its sane, well-researched advice and suggestions can help you deal with the hectic days and

  1. Determining the Publication Impact of a Digital Library

    Science.gov (United States)

    Kaplan, Nancy R.; Nelson, Michael L.

    2000-01-01

    We attempt to assess the publication impact of a digital library (DL) of aerospace scientific and technical information (STI). The Langley Technical Report Server (LTRS) is a digital library of over 1,400 electronic publications authored by NASA Langley Research Center personnel or contractors and has been available in its current World Wide Web (WWW) form since 1994. In this study, we examine calendar year 1997 usage statistics of LTRS and the Center for AeroSpace Information (CASI), a facility that archives and distributes hard copies of NASA and aerospace information. We also perform a citation analysis on some of the top publications distributed by LTRS. We find that although LTRS distributes over 71,000 copies of publications (compared with an estimated 24,000 copies from CASI), citation analysis indicates that LTRS has almost no measurable publication impact. We discuss the caveats of our investigation, speculate on possible different models of usage facilitated by DLs , and suggest retrieval analysis as a complementary metric to citation analysis. While our investigation failed to establish a relationship between LTRS and increased citations and raises at least as many questions as it answers, we hope it will serve as a invitation to, and guide for, further research in the use of DLs.

  2. Complaint Attitudes and Behavior in Academic Libraries

    Directory of Open Access Journals (Sweden)

    Shiao-Feng Su

    2012-12-01

    Full Text Available After experiencing library service failure, the user may directly or indirectly voice his/her complaint, which is the best prescription to improve library public services. The paper explores the academic librarians and users’ attitudes towards complaints. Through surveying six hundred students from twenty universities and applying descriptive and inferential statistical techniques, the study investigates student users’ complaint preference and behavior afterwards, and perception of complaint handling and outcome. The study reports and compares their attitudes and perspectives towards library complaints. It further examines the differences in attitudes and behavior intention among respondents who had prior experience in filing complaints at libraries, did not complain, and had no prior experience in service failure. An ultimate analysis was made to contrast the user’s perception towards complaint handling of the library and of for-profit organization. [Article content in Chinese

  3. Outsourcing and Libraries--Threat or Promise?

    Science.gov (United States)

    Missingham, Roxanne

    1994-01-01

    Outsourcing has been proposed as a method for improving effectiveness and productivity in Australian public library service. Developments, drawbacks, and potentials are discussed, and differences between contracting out whole services as opposed to selected activities are examined. (AEF)

  4. Small libraries a handbook for successful management

    CERN Document Server

    Reed, Sally Gardner

    2002-01-01

    ""A gem""--Booklist; ""outstanding""--Library Journal; ""indispensable, invaluable""--Midwest Book Review; ""one of the best...wonderful""--Wilson Library Bulletin. This fully revised and updated edition provides current information on automation and technology and on advocacy to help small public libraries strive to make available the same basic services as larger libraries. This book is written for the directors of these honest-to-goodness small libraries, providing both a philosophical as well as a common sense basis for decision making.

  5. Exploring Staff-Less Libraries as Social Space

    DEFF Research Database (Denmark)

    Engström, Lisa

    Today, public libraries in several countries have introduced staff-less opening hours. The term “staff-less library” refers to a public library that during some of the opening hours are without library staff available to the users, but the library is open for users to enter and use its services....... In staff-less libraries, users need to manage the library on their own. In this paper the following question is explored; how is increased self-management related to users self-governing and to users being governed in the library. In addition, methodological issues and the utilization of interviews...... and observations in relation to the library as place are investigated. The governing of users, or governmentality, is situated at the physical library and the library as place is vital to the research. One early finding discussed in this paper is the notion of the library as meeting place and how users actually...

  6. A Study of Early Learning Services in Museums and Libraries

    Science.gov (United States)

    Sirinides, P.; Fink, R.; DuBois, T.

    2017-01-01

    Museums and libraries can play a role in providing opportunities for early learning, and there is clear momentum and infrastructure already in place to help make this happen. Researchers conducted a mixed-methods descriptive study to generate new evidence about the availability of services for young children in museums and libraries, and the…

  7. A Survey of the Usability of Digital Reference Services on Academic Health Science Library Web Sites

    Science.gov (United States)

    Dee, Cheryl; Allen, Maryellen

    2006-01-01

    Reference interactions with patrons in a digital library environment using digital reference services (DRS) has become widespread. However, such services in many libraries appear to be underutilized. A study surveying the ease and convenience of such services for patrons in over 100 academic health science library Web sites suggests that…

  8. Outsourcing in American Libraries--An Overview.

    Science.gov (United States)

    Bordeianu, Sever; Benaud, Claire-Lise

    1997-01-01

    Discusses the state of outsourcing in American libraries. Highlights include objectives (to reduce cost, increase the quality of service, and achieve a better price/performance objective); operations that can be outsourced; pros and cons; changes in the way library personnel view their work; outsourcing in special, public, academic, and federal…

  9. E-Approval Plans in Research Libraries

    Science.gov (United States)

    Pickett, Carmelita; Tabacaru, Simona; Harrell, Jeanne

    2014-01-01

    Research libraries have long invested in approval plan services, which offer an economical way to acquire scholarly and scientific publications. Traditional approval plans have evolved and now enable libraries to expand their e-book offerings to better serve researchers. Publishers offer a myriad of e-book purchasing options. These range from…

  10. Use of internet library based services by the students of Imo State ...

    African Journals Online (AJOL)

    Findings show that students utilizes internet based library services in their academic work, for their intellectual development as well as in communicating to their lecturers and other relations on their day to day information needs. It is recommended that University libraries should provide and offer internet based library ...

  11. Mobile technology and academic libraries innovative services for research and learning

    CERN Document Server

    Canuel, Robin

    2017-01-01

    In seventeen chapters ranging from A Mobile-First Library Site Redesign to Mobile Technology Support for Field Research to Virtual Reality Library Environments, Mobile Technology and Academic Libraries explores how librarians around the world are working to adapt their spaces, collections, teaching, and services to the new possibilities presented by mobile technology. This is a detailed and thorough examination of technology that's emerging now and how to incorporate it into your library to help the students and researchers of both today and tomorrow.

  12. Automation Based Library Management in Depok Public Library In The Context of Ritual Performance

    Directory of Open Access Journals (Sweden)

    Rafiqa Maulidia

    2018-01-01

    Full Text Available Library management using manual system is no longer adequate to handle the workload in the library routines, librarians must use application of library automation. To provide a good working performance, librarians use strategy, competences and certain habits, which are referred to as a ritual performance. The performance of the ritual is the demonstration of competence spontaneously by individuals in dealing with individuals, groups and organizations, which contains elements of personal ritual, the work ritual, social ritual, and organization ritual. The research focuses in the automation based library management in the context of the performance of the ritual. This study used a qualitative approach with case study method. The findings suggest that the personal ritual shows the personal habits of librarians to do their tasks, ritual librarian's work show responsibility towards their duties, social rituals strengthen the emotional connection between librarians and leaders, as well as ritual organizations suggest the involvement of librarians in giving their contribution in decision making. Conclusions of this study shows that the performance of rituals librarian at Depok Public Library gives librarians the skills to implement automation systems in the library management, and reflect the values of responsibility, mutual trust, and mutual respect.

  13. Health sciences library outreach to family caregivers: a call to service.

    Science.gov (United States)

    Howrey, Mary M

    2018-04-01

    This commentary discusses the information needs of family caregivers and care recipients in the United States. Health sciences library services and outreach activities that support family caregivers include: (1) advocacy, (2) resource building, and (3) programming and education. Ethical issues related to the privacy and confidentiality of clients are outlined in the commentary for information service providers. Also, continuing professional education resources are identified to assist librarians in providing high-quality information services for this special family caregiver population, such as those designed by the National Library of Medicine (NLM) through the NLM 4 Caregivers program.

  14. Health sciences library outreach to family caregivers: a call to service

    Directory of Open Access Journals (Sweden)

    Mary M. Howrey

    2018-04-01

    Full Text Available This commentary discusses the information needs of family caregivers and care recipients in the United States. Health sciences library services and outreach activities that support family caregivers include: (1 advocacy, (2 resource building, and (3 programming and education. Ethical issues related to the privacy and confidentiality of clients are outlined in the commentary for information service providers. Also, continuing professional education resources are identified to assist librarians in providing high-quality information services for this special family caregiver population, such as those designed by the National Library of Medicine (NLM through the NLM 4 Caregivers program.

  15. Evaluating a Chat Reference Service at the University of South Alabama's Baugh Biomedical Library

    Science.gov (United States)

    Clanton, Clista C.; Staggs, Geneva B.; Williams, Thomas L.

    2006-01-01

    The University of South Alabama's Baugh Biomedical Library recently initiated a chat reference service targeted at distance education students in the biomedical sciences. After one year of service, the library conducted an evaluation of the chat reference to assess the success of this mode of reference service. Both traditional reference and…

  16. Three-Dimensional Extension of a Digital Library Service System

    Science.gov (United States)

    Xiao, Long

    2010-01-01

    Purpose: The paper aims to provide an overall methodology and case study for the innovation and extension of a digital library, especially the service system. Design/methodology/approach: Based on the three-dimensional structure theory of the information service industry, this paper combines a comprehensive analysis with the practical experiences…

  17. Public Libraries in Norway Help Non-Western Immigrant Women to Integrate into Society. A Review of: Audunson, R., Essmat, S., & Aabø, S. (2011. Public libraries: A meeting place for immigrant women? Library & Information Science Research, 33(3, 220-227. doi: 10.1016/j.lisr.2011.01.003

    Directory of Open Access Journals (Sweden)

    Kathryn Oxborrow

    2012-03-01

    Full Text Available Objectives – To discover the ways in which the public library was used by immigrant women, with a particular focus on the library as a meeting place.Design – Semi-structured qualitative interviews conducted in the participants’ native languages.Setting – Public libraries in Norway. Participants lived in one of two cities both with a population of approximately 40,000 and a somewhat lower number of immigrants than the national average.Subjects – Nine non-western women who had immigrated to Norway between 8 months and 17 years prior to the study. Three women were from Iran, Kurdistan and Afghanistan respectively. All identified themselves as public library users.Methods – Participants were interviewed in their native languages and the qualitative results were analyzed in accordance with the theoretical framework set out by the authors. The main areas of focus were the role of the library in the generation of social capital, and the library as a high intensive versus low intensive meeting place.Main Results – Participants used public libraries in various ways. In the initial stages of life in a new country they were used to observe and learn about the majority culture and language. They were also used as a safe place to openly grieve and provide comfort among close friends without fear of being seen by other fellow countrymen. Over time, participants came to use the library space in more traditional ways such as for information, social, and professional needs. The study also revealed that using public libraries built trust in the institution of libraries and librarians as employees.Conclusions – The public library plays a key role in the generation of social capital, both in terms of integrating into the majority culture through observation and spontaneous interactions (bridging social capital and connecting with others from participants’ home cultures (bonding social capital for example through the provision of social space and

  18. Usage of Academic Libraries : The Role of Service Quality, Resources, and User Characteristics

    OpenAIRE

    Hamad Ben Ibrahim Al Omran - Translation

    2004-01-01

    A survival study to 3 academic libraries located in Pennsylvania , it aiming at measuring the effects of service quality and users profiles on the usage of academic libraries. the study contained 188 users from the 3 libraries.

  19. School Library Policy and Legal Opinions of Texas Public School Principals and Certified Librarians

    Directory of Open Access Journals (Sweden)

    Andrew Shupala

    2006-09-01

    Full Text Available This study involved a survey of the attitudes of Texas public school principals and certified librarians, perceptions andexperiences with regard to school library policy for media selection, and procedures for responding to complaints againstlibrary media. Analysis of the data included a methodology of mixed-methods explanatory design. Selection of the principalsand certified librarians was proportionate and stratified according to the state's 20 Education Service Centerregions. Of the 1,036 independent school districts that employed the state population of 10,014 principals and certifiedlibrarians, 275 independent school districts (26.5 percent allowed participation in the survey. Although random samplingof the state population had not been possible, the demographic and employment characteristics of the study samplewere comparable to those of the state population. Two key findings were (a that the legal opinions of principals andcertified librarians were useful predictors of their opinions of library media selection policy and complaint proceduresand (b that the principals' appreciation of selection policy and complaint procedures sometimes differed from the librarians'because of the principals' different legal perspective of library selection policy and complaint procedures.

  20. Public Library Staff as Community Health Partners: Training Program Design and Evaluation.

    Science.gov (United States)

    Morgan, Anna U; D'Alonzo, Bernadette A; Dupuis, Roxanne; Whiteman, Eliza D; Kallem, Stacey; McClintock, Autumn; Fein, Joel A; Klusaritz, Heather; Cannuscio, Carolyn C

    2018-05-01

    Public libraries are free and open to all-and accessed at high rates by vulnerable populations-which positions them to be key public health allies. However, library staff themselves often feel ill-equipped to address the health and social concerns of their patrons. To fill this gap, we developed a case-based training curriculum to help library staff recognize, engage, and refer vulnerable patrons to appropriate resources. Topics addressed in the training, including homelessness, mental health and substance use disorders, immigration, and trauma, were selected based on findings from a prior community needs assessment. Using a modified measure of self-efficacy, participants ( n = 33) were surveyed before and after each session. Several participants ( n = 7) were also interviewed 4 months after the training was completed. Overall, staff reported significant increases in comfort, confidence, and preparedness in assisting vulnerable patrons across all topic areas. Qualitative findings reflected positive perceived impact and value of the trainings. Staff felt training resources should be made more readily accessible. Improving library staff capacity to address the health and social needs of their patrons can further establish public libraries as partners in improving population health.