Outsourcing of Training and Development of Employees

OpenAIRE

Mihulková, Dana

2008-01-01

This work defines the concept, advantages and risks of outsourcing of training and development of employees. The practical part of this work is a case study which goal is to choose a supplier for long-term development of employees of Prague company in English language.

Expanding RP-US Linkages in Business Process Outsourcing

OpenAIRE

Rodolfo, Ceferino S.

2006-01-01

The Business Process Outsourcing (BPO) sector has experienced unprecedented global growth. This has greatly benefited the Philippines, where BPO has five main segments : call centers, medical transcription, animation, software development, and shared services. High population level, cultural affinity with the major markets, and advanced telecoms infrastructure are the key advantages of the Philippines. Political stability, on the other hand, is its main weakness. To ensure the sustainability ...

Outsourcing, occupational restructuring, and employee well-being: Is there a silver lining?

OpenAIRE

Petri, Böckerman; Mika, Maliranta

2012-01-01

This paper examines the relationship between outsourcing and various aspects of employee well-being by devoting special attention to the role of occupational restructuring as a conveying mechanism. Using linked employer-employee data, we find that offshoring involves job destruction, especially when the destination is a low-wage country. In such circumstances, staying employees' job satisfaction is reduced. However, the relationship between outsourcing and employee well-being is not entirely ...

Research on Business Process Outsourcing | IDRC - International ...

International Development Research Centre (IDRC) Digital Library (Canada)

The business process outsourcing (BPO) sector, worth over $130 billion ... Call for new OWSD Fellowships for Early Career Women Scientists now open ... Addressing Africa's unmet need for family planning by intensifying sexual and ...

AN EMPIRICAL STUDY ON JOB PROSPECTS IN BPO: INDIAN PERSPECTIVE

Directory of Open Access Journals (Sweden)

Dhermendra Mehta

2011-06-01

Full Text Available The gamut of globalization is far reaching and yielding rich dividends to the business activities of developing countries like India. The impact of information and technology is clearly visible in augmenting the growth of business. The business houses are more prone to meet the deadline of their set objectives. The evolution of Business Process Outsourcing is an indication of enabling the organizations to nurture the available knowledge and utilizing the resources at the optimum level. In India, BPO as a career option is growing in leaps and bounds. It is very revealing that so far the youth of rural areas have not identifying BPO as a lucrative career option. The present research study was conducted on 200 youth aspirants belonging to sub-urban and rural areas of Madhya Pradesh, the second largest state of India in terms of area. The data were analyzed and interpreted and significant results were obtained.

Outsourcing y Business Process Outsourcing desde la Teoría Económica de la Agencia

Directory of Open Access Journals (Sweden)

José Luis Duque-Ceballos

2014-01-01

Full Text Available El presente documento tiene por objetivo elaborar una aproximación conceptual al outsourcing desde la Teoría Económica, determinando sus elementos estructurales y funcionales para realizar un proceso de análisis acerca del surgimiento de este y en la actualidad del BPO ( Business Process Outsourcing . Se hace entonces una primera descripción de los elementos constitutivos del outsourcing desde diferentes perspectivas y autores consultados a través de una revisión, tanto en libros como del estado del arte de este concepto; posteriormente una descripción acerca de los principales postulados de la Teoría de la Agencia, para delimitar la orientación bajo la cual se analizará el Outsourcing y posteriormente se cumple el correspondiente enlace conceptual.

Trust and Compliance Management Models in Emerging Outsourcing Environments

OpenAIRE

Pasic , Aljosa; Bareño , Juan; Gallego-Nicasio , Beatriz; Torres , Rubén; Fernandez , Daniel

2010-01-01

International audience; Businesses today have more than ever a sharp focus on reducing capital and operational expenses. Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and adoption of shared service models have all increased on a global scale. This results in an emerging complexity and volatility of business relationships. As the future internet of services evolves towards dynamic "service marketplaces", where shared services are discovered, negotiated and choreograph...

The technology of benefits outsourcing: helping employees help themselves.

Science.gov (United States)

Graham, M E; Meuse, D

1997-01-01

The exponential growth of health plan offerings and increased use of defined contribution retirement plans has caused a fundamental shift in the way that benefits management is done. Specifically, the authors point out that we are moving into an era of "self-service" in employee benefits, with employees often taking the role of management of their own benefits through use of technology. Outsourcing benefits management through the use of technology has meant the role of HR departments has shifted from personnel administrators to strategic business partners. By outsourcing administrative functions and maximizing the power of new interactive technology, human resource departments are able to focus on the strategic needs of the company to adapt to the challenges of the future.

Reconciling Dichotomous Demands: Telemarketing Agents in Bangalore and Mumbai, India

Science.gov (United States)

Noronha, Ernesto; D'Cruz, Premilla

2007-01-01

Though outsourcing has created enormous employment potential in India's information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van…

The Impact of IT Outsourcing on Surviving Employees: Managing Survivor Syndrome Symptoms

Science.gov (United States)

Lyons, Tony R.

2010-01-01

Global outsourcing of information technology functions has become a major tool used by organizations to increase or maintain competitive market positioning. One often overlooked in determining an organization's level of success from outsourcing is the negative impact on the behavioral and emotional well-being of surviving employees, often referred…

E-Clubbing:  New Trends in Business Process Outsourcing

DEFF Research Database (Denmark)

Carugati, Andrea; Rossignoli, Cacilia; Mola, Lapo

2008-01-01

as players that leverage new technologies to facilitate B2B internet-mediated relationships. Nowadays these players are enlarging their services, from simple intermediation to include the outsourcing of entire business processes. Using a longitudinal qualitative field study of an e-marketplace providing...... consequence, the e-marketplace assumes the paradoxical role of an agent who heightens the fences of the transactions instead of leveling them. Based on these first results we conclude with implications for the technology mediated Business Process Outsourcing (BPO) practice....

An intelligent utilization of the facettes of IT outsourcing - About costs and use of outsourcing in the branch of energy economy; Facetten des IT-Outsourcings intelligent nutzen - Ueber Kosten und Nutzen des Outsourcings in der Engergiewirtschaftsbranche

Energy Technology Data Exchange (ETDEWEB)

Koehler-Schute, Christiana (ed.)

2008-07-01

The restructuring of the German energy economy is connected with an enormous expenditure of know-how and substantial financial investments. Under this aspect, the book under consideration wants to suggest decision-makers in companies to include options to the outsourcing into their strategic considerations. Additionally, information for their decision preparation is to give to the decision-makers. The book contains the following contributions: (a) Information technology (IT) as business drivers in public utilities of the future (Holger Bonk, Wolfgang Herbers); (b) Smart outsourcing as creation of value factor (Ulrich Czubayko, Anke Schaefer); (c) From the web service to the full outsourcing in the energy market - an overview for decision making Make-or-Buy (Alexander-Ivo Franz); (d) Outsourcing in the energy industry from view of Siemens IT Solutions and services (Josef Kapp); (e) Consumption accounting, energy data management, customer data administration and data exchange from one hand: A standardised ASP solution offers data management from one hand (Mario Strauss, Kristina Seifert); (f) Smart of Metering systems, AMM and reading of the meter successfully outsourcen (Ralf Hoffmann, Simon Loeffler); (g) Contract design with the outsourcing with special consideration of the BPO and IT-outsourcing (Thomas Soebbing).

The Lived Experiences of Federal Agency Information-Technology Employees in Times of Outsourcing

Science.gov (United States)

Sudi, Linda

2010-01-01

United States (U.S.) federal agencies and other organizations are turning to Information Technology (IT) as a strategy for improving business productivity. Despite the rapid growth of outsourcing, few studies have been conducted on the effect of outsourcing on employees who remain with the company. In the current qualitative study, the effect of…

The domestic turn : business processing outsourcing and the growing automation of Kenyan organisations

NARCIS (Netherlands)

Mann, L.E.; Graham, M.

2015-01-01

After observing the growth of the Indian and Filipino Business Processing Outsourcing sectors, Kenyan policy-makers and managers made substantial investments in international internet infrastructure and BPO marketing campaigns. While observers continue to discuss the sector in terms of its

Competent statistical programmer: Need of business process outsourcing industry

Science.gov (United States)

Khan, Imran

2014-01-01

Over the last two decades Business Process Outsourcing (BPO) has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes. PMID:24987578

Competent statistical programmer: Need of business process outsourcing industry.

Science.gov (United States)

Khan, Imran

2014-07-01

Over the last two decades Business Process Outsourcing (BPO) has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes.

Competent statistical programmer: Need of business process outsourcing industry

Directory of Open Access Journals (Sweden)

Imran Khan

2014-01-01

Full Text Available Over the last two decades Business Process Outsourcing (BPO has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes.

Changing the way employee benefit communications are produced: outsourcing, a more efficient, less costly process.

Science.gov (United States)

Herren, K

1995-12-01

Outsourcing may offer employers an efficient, cost-effective way to produce employee benefit communications. It offers a way to utilize the latest technology to produce personalized benefit statements or to target an announcement of benefit changes to a specific group of employees.

Secured Communication for Business Process Outsourcing Using Optimized Arithmetic Cryptography Protocol Based on Virtual Parties

Science.gov (United States)

Pathak, Rohit; Joshi, Satyadhar

Within a span of over a decade, India has become one of the most favored destinations across the world for Business Process Outsourcing (BPO) operations. India has rapidly achieved the status of being the most preferred destination for BPO for companies located in the US and Europe. Security and privacy are the two major issues needed to be addressed by the Indian software industry to have an increased and long-term outsourcing contract from the US. Another important issue is about sharing employee’s information to ensure that data and vital information of an outsourcing company is secured and protected. To ensure that the confidentiality of a client’s information is maintained, BPOs need to implement some data security measures. In this paper, we propose a new protocol for specifically for BPO Secure Multi-Party Computation (SMC). As there are many computations and surveys which involve confidential data from many parties or organizations and the concerned data is property of the organization, preservation and security of this data is of prime importance for such type of computations. Although the computation requires data from all the parties, but none of the associated parties would want to reveal their data to the other parties. We have proposed a new efficient and scalable protocol to perform computation on encrypted information. The information is encrypted in a manner that it does not affect the result of the computation. It uses modifier tokens which are distributed among virtual parties, and finally used in the computation. The computation function uses the acquired data and modifier tokens to compute right result from the encrypted data. Thus without revealing the data, right result can be computed and privacy of the parties is maintained. We have given a probabilistic security analysis of hacking the protocol and shown how zero hacking security can be achieved. Also we have analyzed the specific case of Indian BPO.

Survey for Sensor-Cloud System from Business Process Outsourcing Perspective

OpenAIRE

Kim, JeongYeon

2015-01-01

Cloud computing is a new IT trend to meet the new business requirements such as business agility and operational efficiency with business process outsourcing (BPO). Sensor-Cloud infrastructure is the extended form of cloud computing to manage the sensors which are scattered throughout the network. Several benefits of adopting cloud computing including cost saving, high scalability, and business risk reductions also can be applied to sensor data collection. As a first investment for new techno...

Stress and organisational citizenship behaviours in Indian business process outsourcing organisations

Directory of Open Access Journals (Sweden)

Ajay K. Jain

2012-09-01

Full Text Available This study investigates the direct effect of organisational stress (as measured through ASSET on organisational citizenship behaviours (OCBs. A sample of 402 operators was taken from business process outsourcing (BPO organisations located in northern India. The authors hypothesised that there is a negative relationship between organisational stress and OCBs. Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed.

Training Drivers, Competitive Strategy and Clients' Needs: Case Studies of Three Business Process Outsourcing Organisations

Science.gov (United States)

Malik, Ashish

2009-01-01

Purpose: The purpose of this paper is to examine the factors that drive a firm's decision to invest in training in India's IT-enabled services/business process outsourcing (ITeS/BPO) sector. It aims to consider a much-neglected area and an often-cited need to consider external factors, especially the needs of an organisation's clients in a firm's…

Preparation and Characterization of BPO Film as Electrode for Using of FeRAM

International Nuclear Information System (INIS)

Xin-Yi, Wen; Jun, Yu; Yun-Bo, Wang; Wen-Li, Zhou; Jun-Xiong, Gao; Xiao-Hui, Chu

2008-01-01

Conductive perovskite BaPbO3 (BPO) films as a potential electrode material of PZT capacitors used in ferroelectric random access memory are prepared by rf magnetron sputtering. An x-ray diffractometer and standard four probe method are employed to investigate the dependence of growth conditions on crystal structure and conductivity of BPO films. It is found that BPO films with perovskite phase can be obtained at substrate temperatures above 425° C, and the sample with the lowest resistivity is obtained at 450° C under pure argon atmosphere. Using this BPO film as electrode, ferroelectric properties of BPO/PZT/BPO and Pt/PZT/BPO sandwiched structures are evaluated. Their remanent polarization and coercive field are 36.6μC/cm 2 (81.3kV/cm) and 36.9μC/cm 2 (89.1 kV/cm), respectively. The coercive field of the former structure is lower than that of the latter, but remanent polarizations are almost the same. In addition, the results imply that BPO electrode is helpful to improve the fatigue resistance of PZT. The reasons are discussed. (cross-disciplinary physics and related areas of science and technology)

Health issues amongst call center employees, an emerging occupational group in India.

Science.gov (United States)

Raja, Jeyapal Dinesh; Bhasin, Sanjiv Kumar

2014-07-01

Call center sector in India is a relatively new industry and one of the fastest growing sectors driving employment and growth in modern India today. While employment in the business process outsourcing (BPO) sector has meant that young adults are reaching their career milestones and financial goals much earlier than before, surveys and anecdotal evidence show that workers in the BPO sector experience high levels of stress and its related disorders, primarily due to its contemporary work settings. Safeguarding the health of youngsters employed in this new, growing economy becomes an occupational health challenge to public health specialists.

Health issues amongst call center employees, an emerging occupational group in India

Directory of Open Access Journals (Sweden)

Jeyapal Dinesh Raja

2014-01-01

Full Text Available Call center sector in India is a relatively new industry and one of the fastest growing sectors driving employment and growth in modern India today. While employment in the business process outsourcing (BPO sector has meant that young adults are reaching their career milestones and financial goals much earlier than before, surveys and anecdotal evidence show that workers in the BPO sector experience high levels of stress and its related disorders, primarily due to its contemporary work settings. Safeguarding the health of youngsters employed in this new, growing economy becomes an occupational health challenge to public health specialists.

The Analysis of Personality and Work Ability on the Performance of Outsourcing Employees with Work Motivation as Intervening Variable at Pt Inalum (Persero in Kuala Tanjung

Directory of Open Access Journals (Sweden)

Zulkifli Osro

2018-06-01

Full Text Available One of the factors for good achievement is employees’ best performance. Performance is a work result in quality and quantity achieved by an employee or a group in performing the duties. The level of employees’ performance is influenced by several factors such as personality, capability and motivation. This research has purpose to identify and analyze the influence of personality and capability toward outsourcing employees under supervision of General Affairs Department in PT Inalum (Persero Kuala Tanjung, North Sumatera, Indonesia. The type of this research is descriptive correlation which means describing free and bound variables, and analyzing the correlation of both variables to figure out the contribution of each variable. Meanwhile, the nature of this research is an explanatory research describing the fenomena which happen at research objects regarding the influence of personality and capability toward outsourcing employees with motivation as an intervening variable. The population of this research is all outsourcing employees under supervision of General Affairs Department as many as 301 persons, and 172 persons as sample of this research with the margin error α 5%. The data are collected by interview, questionnaire and documentation study. The data were analyzed by using path analysis and the research result has showed that the variables of personality and capability simultaneously have positive and significant effects to outsourcing employees’ performance through motivation, and partially the personality and capability positively and significantly effects to outsourcing employees’ performance in PT Inalum (Persero Kuala Tanjung.

Critical Review--Outsourcing: A Paradigm Shift.

Science.gov (United States)

Kakabadse, Nada; Kakabadse, Andrew

2000-01-01

Discusses trends in outsourcing, provision of goods and services to an organization that were previously delivered in house. Addresses outsourcing in the public sector, advantages and disadvantages, implications for human resource development, and the shift to the new "psychological contract" between employers and employees. (Contains…

Outsourcing software development offshore making IT work

CERN Document Server

Gold, Tandy

2004-01-01

THE OFFSHORE IMPERATIVECrunching the Offshore Numbers: What the Financials PortendWelcome to the Definitive Guide on Offshore OutsourcingSetting the Stage: The Compelling Offshore StoryOffshore Outsourcing versus Traditional IT OutsourcingChallenges of Offshore OutsourcingChapter SummaryGetting Started in OffshoreExecutive Support and Communications: The Key to SuccessA Look at an Example of Enlightened Leadership: Handling Employee Impact at a Northeast Utilities CompanyWell-Planned and Executed Communications: A Critical Success Factor for Offshore Program InitiationEstablishing the Offshore

PERBEDAAN KEPUASAN KERJA PADA PEGAWAI OUTSOURCING DENGAN PEGAWAI TETAP PT. PLN (PERSERO

Directory of Open Access Journals (Sweden)

Annisa N. Amrullah

2018-02-01

Full Text Available Industrial employee recently faced outsourcing system, a process transfering bisnis activity to the third parties. This system will give an impact to job satisfaction of the employee if they feel unfairly treated such as no fringe benefit and discriminated salary. This comparative research design compared between 45 permanent employee and 75 outsourcing employee at PT. PLN (PERSERO UPJ Baleendah. Instrument used is job satisfaction scales from Herzberg. Statistical analysis used U Mann Whitney to test hypothesis proposed. Result using 95% trusted degree (α = 0,05 found p > α. It is concluded that Ho is accepted and H1 is not. Therefore, there is no significant differences between  outsourcing employee and permanent employee at di PT. PLN (PERSERO.

Comparing the staffing models of outsourcing in selected companies

OpenAIRE

Chaloupková, Věra

2010-01-01

This thesis deals with problems of takeover of employees in outsourcing. The capital purpose is to compare the staffing model of outsourcing in selected companies. To compare in selected companies I chose multi-criteria analysis. This thesis is dividend into six chapters. The first charter is devoted to the theoretical part. In this charter describes the basic concepts as outsourcing, personal aspects, phase of the outsourcing projects, communications and culture. The rest of thesis is devote...

Outsourcing Support Services.

Science.gov (United States)

McClure, James A.

2000-01-01

Successful outsourcing is a learning process demanding careful planning, commitment, and heavy communication. The process also requires a strong leadership and a cohesive school board ready to weather a cultural change. Service employee options, contractors' managerial expertise, increased efficiency, and partnership opportunities are possible…

Outsourcing: Who's threatened? A critical view of outsourcing as a strategic management instrument.

NARCIS (Netherlands)

Bosman, F.J.M.

2011-01-01

In the contemporary strategic management process, outsourcing is performed whenever management sees an efficiency opportunity, and employees have no influence on the situation. This research examines the attitudes of technical in-house ICT staff to this work situation, mainly by using the Social

Outsourcing. Effects of employment and working relations on the example of mining and energy industries in East Germany; Outsourcing. Effekte auf Beschaeftigung und Arbeitsbeziehungen am Beispiel der Bergbau- und Energiewirtschaft in Ostdeutschland

Energy Technology Data Exchange (ETDEWEB)

Bleicher, Andre; Fischer, Joachim; Gensior, Sabine; Steiner, Roald

2011-07-01

The authors of the contribution report on the progress and understanding of outsourcing in the Lusatian mining and energy industries in the period from 1991 to 2002. The main themes of this contribution are: (a) The impact of outsourcing on employment and working relations; (b) Conditions and process of outsourcing in East German mining and energy industries; (c) Employment effects of outsourcing in the outsourcing and outsourced companies; (d) Business relationships and networking between outsourcing focal companies and companies to be outsourced: Towards a new industrial middle class in the region; (e) Effects of outsourcing on working relations: opportunities to act of the employee representatives in outsourcing and outsourced companies; (f) outsourcing in East German mining and energy sectors: A model for the West German companies?.

Putting HR outsourcing into practice.

Science.gov (United States)

Berger, Michael

2007-01-01

Faced with the time-consuming responsibility of human resources (HR) management, a growing number of medical practices are outsourcing their HR to professional employer organizations (PEOs) so they can concentrate on their core business. A PEO functions as an HR department-minus the high overhead-managing daily administrative tasks such as payroll processing and related tax filings, employee benefits, and workers' compensation coverage and claims resolution. PEOs help physicians' offices keep up with the piles of paperwork that never seem to shrink, freeing doctors to focus on patient care and building their practice. Because of their volume buying power, PEOs are able to offer employees of small medical practices big-company benefits-everything from health, dental, and vision coverage to long-term disability insurance and tuition assistance. A fledgling industry only a decade ago, HR outsourcing has morphed into a blossoming industry. Enlisting the services of a PEO is now considered de rigueur in many small business circles.

Pengaruh Lingkungan Kerja dan Job Insecurity Terhadap Motivasi Kerja dan Dampaknya pada Kinerja Karyawan Outsourcing Mall Lippo Cikarang

Directory of Open Access Journals (Sweden)

Lim Sanny

2012-05-01

Full Text Available Mal Lippo Cikarang a shopping center that uses outsourcing employees to manager level down. The purpose of this study is to analyze the influence of work environment and job insecurity on work motivation and its impact on employee performance Outsourcing in Lippo Cikarang Mall. The method of analysis used in this study are Pearson correlation and path analysis. Data obtained from the assessment of employees through questionnaires and interviews. Results achieved in this study was to determine that the work environment at the Mall Lippo Cikarang less convenient and there is job insecurity on the company and therefore contributes less well on work motivation and employee performance Outsourcing in Lippo Cikarang Mall. Job insecurity has a weak and a significant effect on work motivation and employee performance and work environment has a fairly strong relationship and significant impact on employee motivation and performance. Motivation to work has a strong relationship to the employee's performance. With the company is expected to focus on increasing motivation and improving the working environment at the Mall Lippo Cikarang and member attention on job insecurity. In addition, the expected results of this research can provide input to the Mall Lippo Cikarang so as to improve employee performance Outsourcing as well.

CORRELATES OF EMPLOYEE SATISFACTION WITH PERFORMANCE APPRAISAL SYSTEM IN FOREIGN MNC BPOs OPERATING IN INDIA

Directory of Open Access Journals (Sweden)

HERALD MONIS

2010-01-01

Full Text Available This paper is based on an empirical study of five foreign MNC BPO firms operating in India, ranked among the top 100 by the International Association of Outsourcing Professionals (IAOP for the year 2009. The data was collected using quantitative methods from 163 employees constituting 1% of the population under study. The level of satisfaction among the respondents towards the performance appraisal system is at 69.94 per cent. Regression analysis, using a significance level of 5 per cent, shows that three of the variables used in the study are significantly influencing the satisfaction and all these three significant variables are positively associated with satisfaction and all other variables have emerged as the insignificant variables. All the variables used in our study collectively account for 42.6 per cent of the satisfaction. The factor analysis has identified four factors: the variables of factor one contribute 34.786 per cent variation, followed by 12.788 per cent, 11.961 per cent and 8.389 per cent variation being contributed by factor two, three and four respectively.

Migrant Labour and Issues on Outsourcing System in Malaysia.

Directory of Open Access Journals (Sweden)

Rahim Rohani Abdul

2015-01-01

Full Text Available Most of the registered migrant labours (more than 2.3 million in year 2013 send to Malaysia are being employed in various work sectors including construction, manufacturing, plantation, agriculture and services. While the source countries are from Bangladesh, Indonesia, Thailand, India, China, Sri Lanka, Pakistan and Vietnam. The fundamental concern is on migrant labours status because they remain the employees of those outsourcing companies and not the factories where they work. This is because work contract are made between the out sourcing companies and the factories owners (the employers and not between the employees and the employers. This leaves great consequences on the employees. Legally, in labour relations, the lack on privity of contract between the employee and employer raise the question of legal responsibility and liability between the contracting parties. This paper will deal further on the receiving government policy, law and practice as well as the responsibility and liability of the outsourcing companies towards the migrant labours and the employers.

Long term impacts of international outsourcing of manufacturing on sustainability

DEFF Research Database (Denmark)

Moosavirad, Seyed Hamed; Kara, Sami; Hauschild, Michael Zwicky

2014-01-01

International outsourcing seems to be a cost efficient way of production. However, there are serious concerns about its long term impacts on the environmental, social and economic sustainability. This paper aims to quantify these impacts by using input output analysis, linear programming and system......% international outsourcing scenario and the baseline scenario due to their differences in production technologies. © 2014 CIRP....... dynamics in a case study including European electrical industry (outsourcer), Chinese electrical industry (outsourcee) and their main suppliers. Results depict the differences related to the total CO2 emissions, the number of employees and the gross value added of these two regions between a 10...

Business Analysis Skills and Techniques Among Software Developers from Various BPO Industries In Iloilo City, Philippines

Directory of Open Access Journals (Sweden)

Alex Ledonio

2016-11-01

Full Text Available In Iloilo City, Philippines, BPO Industry is booming and an upcoming Megaworld Business District situates a multitude of BPO companies. In this study the software developers of various BPO companies in Iloilo City were evaluated according to their competency on Business Analysis Skill and Techniques. A common misconception is that IT programmers should be detached to business analysis process and will just have to wait for the requirement solution to implement through software development. This study will gauge how much skills and knowledge they possess on the Business Analysis side. The result of the study reveals that software developers evaluated has an average rating on Business Analysis Tasks and Techniques. Respondents are lacking skills generally on business planning, business requirements analysis, and elicitation processes. These results can be used as a baseline data to recommend a necessary adjustment in school curricula.

The decision-making matrix of propensity to outsourcing hospital services in Bandar Abbas, Iran.

Science.gov (United States)

Hayati, Ramin; Setoodehzadeh, Fateme; Heydarvand, Sanaz; Khammarnia, Mohammad; Ravangard, Ramin; Sadeghi, Ahmad; Sobhani, Ghasem

2015-12-01

To determine the level of managers' propensity for outsourcing the services in hospitals using decision-making matrix. The applied, cross-sectional study was conducted at three hospitals affiliated to Bandar Abbas University of Medical Sciences, Iran, in 2013, and comprised managers and employees of four service units: radiology, laboratory, nursing, and nutrition services. Data was collected using two questionnaires and face-to-face interviews. Data was analysed using SPSS 16 and by using decision-making matrix. Of the 122 subjects in the study, 12(9.8%) were managers and 110(90.2%) were other employees. The highest and lowest propensities for outsourcing were related to nutrition (66.6%) and nursing services one (8.33%). The decision-making matrix showed low outsourcing of the nursing, radiology, and laboratory services based on the services' features. However, there were difference between the results obtained from laboratory service decision-making matrix and the propensity for laboratory service outsourcing. The difference between the results obtained from the matrix and managers' viewpoint can be due to the lack of managers' sufficient attention to the features of hospital services when making decisions on outsourcing them.

Recherche sur l'impartition des processus administratifs | IDRC ...

International Development Research Centre (IDRC) Digital Library (Canada)

Studies. Development of a BPO industry in Kenya : critical success factors; CSFs and policy recommendations. Briefs. Development of a business process outsourcing industry in Kenya : critical success factors; policy brief. Reports. Development of a business process outsourcing industry in Kenya : critical success factors; ...

ANALISIS PENGARUH JOB INSECURITY TERHADAP KEPUASAN KERJA DAN KOMITMEN ORGANISASIONAL SERTA DAMPAKNYA TERHADAP KINERJA KARYAWAN OUTSOURCING PT UPAYA KELOLA PROFITAMA

OpenAIRE

Pangat, Andy Putranda Oemboe

2013-01-01

This study is purposed to analyze the influence of job insecurity towards job satisfaction and organizationalcommitment and its result on job performance from outsourcing employees that works in PT Upaya KelolaProfitama Malang. This study uses job insecurity, job satisfaction and organizational commitment as variablesto analyze outsourcing employee's job performance. Besides, this study is purposed to analyze the influence ofjob insecurity towards job performance which is moderated by job sat...

The effect of outsourcing activities selection on the benefits of outsourcing

Directory of Open Access Journals (Sweden)

Maja Letica

2016-12-01

Full Text Available Activities that a company considers for outsourcing must meet certain criteria so that the decision to outsource these activities could be justified. Based on this, the assumption is that the decision on activities to outsource should lead to creating more benefits of outsourcing for a company. According to the relevant literature, wherever outsourcing is approached strategically, the evaluation of activities to be outsourced is the foundation of future success. In accordance with this, this paper investigates if activities to outsource that meet the outsourcing criteria to a greater degree affect the benefits of outsourcing for a company. In conducted empirical research survey, connection between the selection of activities and benefits of outsourcing for the companies in Bosnia and Herzegovina has not been established. Contribution of this paper is in examining theoretical dogmas about activity – outsourcing relationship in B&H companies practice.

Accounting outsourcing

OpenAIRE

Linhartová, Lucie

2012-01-01

This thesis gives a complex view on accounting outsourcing, deals with the outsourcing process from its beginning (condition of collaboration, making of contract), through collaboration to its possible ending. This work defines outsourcing, indicates the main advatages, disadvatages and arguments for its using. The main object of thesis is mainly practical side of accounting outsourcing and providing of first quality accounting services.

Work Life Balance in Indian IT & BPO Industry

OpenAIRE

Pallvi Vedehra; Dr. S. C. Chitkara

2012-01-01

Work–Life Balance (WLB) is a broad concept including proper prioritizing between “works†on the one hand and “life†on the other. Related, though broader terms, include a “lifestyle balance†and “life balance†. The purpose of this paper is to study the styles that have been used for balancing work and family by the professionals working in Indian IT and BPO sectors and the kind of support they are getting from their organizations. Professionals may face many problems in balanci...

Offshore Outsourcing

DEFF Research Database (Denmark)

Petersen, Bent; Benito, Gabriel R. G.; Dovgan, Olesya

While the extant literature on offshore outsourcing deals with this operation mode in isolation, and typically with a focus on cost effects, we address the broader question of how companies choose and use outsourcing as part of foreign operation mode development and as a contributor to internatio...... that outsourcing can be used proactively to promote expanded international operations.......While the extant literature on offshore outsourcing deals with this operation mode in isolation, and typically with a focus on cost effects, we address the broader question of how companies choose and use outsourcing as part of foreign operation mode development and as a contributor...

The effect of outsourcing activities selection on the benefits of outsourcing

OpenAIRE

Letica, Maja

2016-01-01

Activities that a company considers for outsourcing must meet certain criteria so that the decision to outsource these activities could be justified. Based on this, the assumption is that the decision on activities to outsource should lead to creating more benefits of outsourcing for a company. According to the relevant literature, wherever outsourcing is approached strategically, the evaluation of activities to be outsourced is the foundation of future success. In accordance with this, this ...

PENGARUH PERSEPSI PEGAWAI MENGENAI OUTSOURCING TERHADAP KEPUASAN KERJA DAN TURNOVER INTENTION

Directory of Open Access Journals (Sweden)

Retno Sari Murtiningsih

2016-02-01

Full Text Available The Background of this research was the trend of companies’ outsourcing human resource (expertise and specialists to accomplish tasks more cheaply and efficiently to increase productivity. The objective of this research was to find out the impact of employees’ perception of outsourcing human resource on their job satisfaction and turnover intention. To achieve this objective the quantitative research has been done by using explanatory survey method. The design of this research applies quantitative approach. The samples for the study consisted of 115 human resource division employees of three Banks in Jakarta. The primary data in this research was obtained by using closed ended questionnaires. Non probability sampling method with the convenience sampling technique was employed to select the sample. Data analysis used in this research was Structural Equation Modeling (SEM. The result of this research concludes that employees’ positive perception of outsourcing human resource increases their job satisfaction and decreases their turnover intention whereas negative perception of outsourcing human resource decreases job satisfaction and subsequently increases turnover intention. Based on the result of the research, it is important that a company outsource human resource to increase productivity.

Outsourcing competence

NARCIS (Netherlands)

Bergstra, J.; Delen, G.; van Vlijmen, B.

2011-01-01

The topic of this paper, competences needed for outsourcing, is organized by first providing a generic competence scheme, which is subsequently instantiated to the area of sourcing and outsourcing. Sourcing and outsourcing are positioned as different areas of activity, neither one of which is

Partnering through Outsourcing.

Science.gov (United States)

Palm, Richard L.

2001-01-01

Outsourcing has come to higher education and is being used to address cost concerns, quality of service, and other service management issues. Defines outsourcing terminology, provides reasons for outsourcing, and describes the outsourcing movement in the context of higher education. (Contains 45 references.) (GCP)

The impact of outsourcing on investments in firm-specific human capital under varying contract regimes

DEFF Research Database (Denmark)

Bråd Nielsen, Lars

knowledge and skills, thus requiring continuous updating of employee competences. This paper develops a two-period agency model to show how the threat of layoff (outsourcing of job tasks to a third party supplier) can help a company trigger or ease employee investments in .firm-speci.c human capital...

OUTSOURCING STRATEGIES. HOW TO FORMALIZE AND NEGOTIATE THE OUTSOURCING CONTRACT.

Directory of Open Access Journals (Sweden)

Meo Colombo Carlotta

2011-07-01

Full Text Available In the globalized economy multinational firms have given rise to local firms able to produce at a low cost and at acceptable quality levels. A growing number of firms have outsourced production and manufacturing activities of all types to these firms, not only to reduce production costs but also to make their organizational structures more streamlined and flexible. Outsourcing decisions, which originally were limited to production which had a modest technological content and was of marginal importance for the business in question, is increasingly adopted for activities which, requiring core competencies or belonging to the core business, were considered inseparable from the organization and thus not outsourceable. Gradually an outsourcing strategy has developed which has found it convenient to outsource even core competencies and functions, such as specialized manufacturing, which require a particular technology, marketing, product design, and the search for know-how (Prahalad and Hamel 1990: 79-91.Such an outsourcing strategy has a number of advantages, among which quality improvement, a greater focus on managing other core competencies, a greater flexibility and leverage regarding resources, along with the possibility of entering new markets, even ones with a high rate of development.This article analyzes the fundamental stages for an outsourcing strategy. It will demonstrate how, in order to achieve an outsourcing strategy, it is necessary to include outsourcing in the general strategy, gather suitable information for choosing the outsourcer, negotiate the contract with the supplier, choose the type of relationship to have with the supplier, and, finally, plan the transfer of activities and functions from the outsourcee to one or more outsourcers or providers.

OFFSHORING OF IT AND IT-ENABLED SERVICES: how far does India benefit from Its outsourcing industry

Directory of Open Access Journals (Sweden)

ANINDYA BHATTACHARYA

2007-07-01

Full Text Available The literature on services offshoring typically focuses on the extent of job losses in the homecountry. The impact on recipient countries is rarely examined in the western debate onoffshore outsourcing. The purpose of this paper is to analyze the impact of offshoring ininformation technology (IT and IT-enabled services (ITES, including business processoutsourcing (BPO, on employment creation and technology diffusion/innovation gap inIndia. The paper concludes that being a service industry, the IT/ITES sector cannot beexpected to solve India’s massive unemployment problem. India needs to build laborintensive,manufactured products, not just services, in order to create jobs for millions ofeducated but unemployed young Indians. Concerning technology diffusion/innovation gap, inspite of impressive progress achieved by Indian service providers, they continue to lag behindin high-end areas that call for creativity and innovation such as inventing innovative businessproducts, and creating new global markets for such products.

Logistics Outsourcing : Current state of the market of outsourcing logistics services

OpenAIRE

Odnokonnaya, Marina

2017-01-01

In this thesis the market of outsourcing logistics services was studied. The thesis is divided into three major parts. First part regards the outsourcing itself: types of outsourcing, reasons to outsource, activities that company may outsource, possible risks, consequences and decision-making process. The second part concerns providers: types of providers, parameters for choosing the right provider, the decision-making process in terms of choosing provider and management of relationships with...

Non-linear growth: The road ahead for Indian IT outsourcing companies

Directory of Open Access Journals (Sweden)

Y.L.R. Moorthi

2011-06-01

Full Text Available Indian IT outsourcing companies (major among them being the SWITCH companies -- Satyam, Wipro, Infosys, TCS, Cognizant and HCL grew rapidly for more than a decade on low cost business process and IT outsourcing. With the bigger companies already reaching a high of 100,000 employees, they are now turning their attention to non-linear revenue (i.e. revenue less dependent on numbers or greater revenue earned per employee. For this they need to pursue ‘disruptive’ strategies which are distinctly different from the ‘incremental’ initiatives they adopted in the past to maintain linear revenue. This paper first outlines the disruptive and the incremental initiatives of the SWITCH companies and the road ahead for them. This is followed by an interview with S Gopalakrishnan, CEO and MD, Infosys Technologies who discusses the non-linear initiatives of the company and the challenges it faces in the field.

OUTSOURCING TO INDIA

OpenAIRE

Sancheti, Mayur

2007-01-01

Topic selected by me for dissertation is of outsourcing to India. Outsourcing is generally done from countries like United Kingdom and United States. I have discussed each and every aspect which is related to Outsourcing in detail. Outsourcing is gaining more and more attention because it enables organizations to cut the cost and improve efficiency of work which results in to overall increase in profitability and competitiveness of the organization. I tried to cove what is Outsourcing, w...

Knowledge requirements for information systems outsourcing

CSIR Research Space (South Africa)

Smuts, H

2015-07-01

Full Text Available resources and independent specialist contractors hired in by the client organisation. A key objective for the outsource vendor was to design a future-proof, integrated and optimised business process set and this requirement emphasised the re- quirement... for knowledge sharing and knowledge flow between all three groups of resources. The tar- get audience for this data collection consisted of permanent employees, contractor and consultant re- sources, as well as business users and programme sponsors...

Outsourcing-Insourcing

DEFF Research Database (Denmark)

Jenster, Per; Hussey, David E.; Plackett, Patricia

Outsourcing became fashionable in the late 1980s, came of age in the 1990s, and is now a normal part of corporate life. Written by well-known and respected business authors and incorporating new research from Copenhagen Business School, this book covers the newest elements of outsourcing today...... and discusses how strategic alliances should be established between the buyer and supplier. Topics explored throughout include the scope, scale and importance of what is outsourced; the pricing and risk sharing involved; and changes to organizations which lead them to seek more outsourcing....

NUEVAS TENDENCIAS EN LA EXTERNALIZACIÓN DE PROCESOS. ESTUDIO DE LOS CASOS ESPAÑOL Y EUROPEO

Directory of Open Access Journals (Sweden)

MANUEL MONTERREY-MEANA

2013-01-01

Full Text Available El presente trabajo tiene por objeto analizar la situación actual del outsourcing en las empresas europeas y particularmente en las españolas, y establecer las bases que permitan comprender la transición prevista hacia prácticas más evolucionadas como el Business Process Outsourcing (BPO. El marco económico actual, especialmente adverso en el caso de España, hace que este tipo de metodologías tengan una buena acogida entre las empresas, tanto del sector público como del privado, ya que ven en ellas posibilidades importantes de ahorro. Se trata en definitiva de tomar medidas para reducir tanto los costes generales, en el terreno habitual del outsourcing, como los costes de operación y procesos core, ya más en la línea del BPO moderno. Además se genera una nueva actividad económica alrededor del BPO que puede resultar de gran interés para las empresas españolas de consultoría estratégica. Aspectos como las economías de escala y la consiguiente obtención de costes menores, o el know-how de las empresas que suministran este tipo de servicios que podría incluso producir un aumento en el capítulo de ingresos basado en las economías de alcance, hace que los clientes potenciales de las empresas BPO al menos se deban plantear la posibilidad de incorporarlas a algunos de sus procesos y subprocesos. Por último, este trabajo realiza una breve reflexión acerca de la relación entre el BPO y el denominado Offshoring, mediante el cual las empresas en fase de crecimiento o simplemente con deseos de mejorar sus cuentas de resultados por la vía de los costes, pueden deslocalizar sus procesos productivos.

77 FR 22622 - AP Henderson Group, BPO Management Services, Inc., Capital Mineral Investors, Inc...

Science.gov (United States)

2012-04-16

... SECURITIES AND EXCHANGE COMMISSION [File No. 500-1] AP Henderson Group, BPO Management Services, Inc., Capital Mineral Investors, Inc., CardioVascular BioTherapeutics, Inc., and 1st Centennial... that there is a lack of current and accurate information concerning the securities of 1st Centennial...

To outsource or not to outsource: Examining the effects of outsourcing IT functions on financial performance in hospitals.

Science.gov (United States)

Menachemi, Nir; Burkhardt, Jeffrey; Shewchuk, Richard; Burke, Darrell; Brooks, Robert G

2007-01-01

Outsourcing of information technology (IT) functions is a popular strategy with both potential benefits and risks for hospitals. Anecdotal evidence, based on case studies, suggests that outsourcing may be associated with significant cost savings. However, no generalizable evidence exists to support such assertions. This study examines whether outsourcing IT functions is related to improved financial performance in hospitals. Primary survey data on IT outsourcing behavior were combined with secondary data on hospital financial performance. Regression analyses examined the relationship between outsourcing and various measures of financial performance while controlling for bed size, average patient acuity, geographic location, and overall IT adoption. Complete data from a total of 83 Florida hospitals were available for analyses. Findings suggest that the decision to outsource IT functions is not related to any of the hospital financial performance measures that were examined. Specifically, outsourcing of IT functions did not correlate with net inpatient revenue, net patient revenue, hospital expenses, total expenses, cash flow ratio, operating margin, or total margin. In most cases, IT outsourcing is not necessarily a cost-lowering strategy, but instead, a cost-neutral manner in which to accomplish an organizational strategy.

Outsourcing in State Service Activity Outsourcing in State Service Activity

OpenAIRE

Ivan Kotliarov

2012-01-01

The article gives an analysis of the problem of outsourcing in public management of the RF. It clarifies the definition of the term of public services; proposes concepts of public service and public service product; discusses the hypothesis that outsourcing really can help improve the performance of the state structures by attracting external resources.Results: the resource and contact activities are most promising for outsourcing. However, outsourcing of government activities is associated w...

Specialization, outsourcing and wages

DEFF Research Database (Denmark)

Munch, Jakob Roland; Skaksen, Jan Rose

2009-01-01

This paper studies the impact of outsourcing on individual wages. In contrast to the standard approach in the literature, we focus on domestic outsourcing as well as foreign outsourcing. We argue that if outsourcing is associated with specialization gains arising from an increase in the division...... of labor, domestic outsourcing tends to increase wages for both unskilled and skilled labor. We use a panel data set of workers in Danish manufacturing industries to show that domestic and foreign outsourcing affect wages as predicted....

New strategies of industrial organization: outsourcing and consolidation in the mobile telecom sector in India

OpenAIRE

Sumangala Damodaran

2013-01-01

Abstract The paper discusses the experience of the mobile telecom sector in India in terms of its business organization. There is a high level of outsourcing of activities, including those such as network management, which would usually be included within the core competence of mobile telecom companies. This outsourcing strategy, pioneered by Bharti Airtel, has resulted in considerable cost savings and increased profits for a small number of core employees of the lead firm. At the same time, ...

Pengaruh Motivasi, Pelatihan,dan Lingkungan Kerja terhadap Kinerja Karyawan Outsourcing pada Pt Bri, Tbk Kantor Wilayah Jakarta I

Directory of Open Access Journals (Sweden)

Siti Nurjanah

2016-06-01

Full Text Available Abstract The research aims to identify the influence of motivation, training and the work environment on the performance of outsourced employees of PT BRI, Tbk Regional Office Jakarta 1. The sample of this research were employees of outsource PT BRI, Tbk Regional Office Jakarta 1. The research sample is consisted of 312 respondents which are determined by a census. Data of this research are obtained through questionnaire. The research methodology is descriptive and verificative methods using regression and correlation analysis of data. The result suggested variables of motivation, training and work environment either partially or simultaneously have influence positive significant toward the increasing employee performance. The finding shows that there is simultaneously 70.6% influence level of motivation, training and work environment on employee’s performance.

Outsourcing Service

OpenAIRE

Gordana Nikolic; Dario Zoric

2009-01-01

Companies have always been engaging special external associate, other complementary companies, for performing particular business activities through contracting their mutual access to the resources that were out of the possibility of their autonomous range. It can be said that all the familiar business concepts and activities represent the elements of outsourcing, however outsourcing today represents more of it. Outsourcing developed on an old concept of externalization with an overview on pa...

Evolution of Traditional Outsourcing into Innovative Intelligent Outsourcing - Smartsourcing

OpenAIRE

Patricija Bajec

2009-01-01

The concept and practice of traditional outsourcing is certainly not a new concept. Globalisation, competition and other market pressures have driven more businesses to consider using logistics provider to increase efficiency and effectiveness [11]. Many companies have successfully used traditional outsourcing to lower costs and have improved the bottom line. However, unless the company’s efforts are unusually good, true competitive advantage is fleeting when competitors begin outsourc...

Organizing for Outsourcing

DEFF Research Database (Denmark)

Turkulainen, Virpi; Bals, Lydia

Outsourcing remains one of the most prevalent business practices. Still, many businesses fail to realize the benefits anticipated from their outsourcing initiative. Research reports that one major reason for these outsourcing challenges are in the design of the focal organization. In this paper, we...

Specialization, Outsourcing and Wages

DEFF Research Database (Denmark)

Munch, Jakob Roland; Rose Skaksen, Jan

2005-01-01

This paper studies the impact of outsourcing on individual wages. In contrast to the standard approach in the literature, we focus on domestic outsourcing as well as foreign outsourcing. By using a simple theoretical model, we argue that, if outsourcing is associated with specialization gains...... arising from an increase in the extent of the market for intermediate goods, domestic outsourcing tends to increase wages for both unskilled and skilled labor. We use a panel data set of workers in Danish manufacturing industries to show that domestic and foreign outsurcing affect wages as predicted...... by the theory.Keywords: Outsourcing, Comparative advantage, Specialization, Wages.JEL Classification: F16, J31, C23....

Synthesis and magnetic properties of a new borophosphate SrCo2BPO7 with a four-column ribbon structure.

Science.gov (United States)

Gou, Wenbin; He, Zhangzhen; Yang, Ming; Zhang, Weilong; Cheng, Wendan

2013-03-04

A new borophosphate SrCo2BPO7 is synthesized by a conventional high-temperature solid-state reaction. The titled compound is found to crystallize in monoclinic system with space group P21/c, which displays a distorted four-column ribbon structure. Both BO3 triangles and PO4 tetrahedra are isolated, while irregular triangles built by Co(2+) ions are found to exist between the connecting ribbons. Magnetic behaviors are investigated by means of susceptibility, magnetization, and heat capacity measurements. The results confirm that SrCo2BPO7 possesses a three-dimensional antiferromagnetic ordering at 25 K. The possible spin arrangements in the system are also suggested.

Outsourcing: a Theoretical Viewpoint

OpenAIRE

O'Riordan, Aoife; Sweeney, Edward; Smyth, Austin

2005-01-01

Outsourcing or offshoring as it is now known has been around for many decades. In thebeginning, it was only very peripheral activities that were outsourced, i.e. blue-collar (lower skilled)work but this is now all changing with the outsourcing of white-collar jobs. The digital revolution, the falling costs of transport and telecom costs and the opening up of the global economy helped the outsourcing market. For companies going down or contemplating the road of outsourcing there are both poten...

Crowdsourcing, Outsourcing to Obtain a Creativity Group

Directory of Open Access Journals (Sweden)

Jacques Digout

2013-12-01

Full Text Available Crowdsourcing is a concept that first appeared in an article written by Jeff Howe in 2006 in the Wired Magazine in which the author illustrates the emerging phenomena of the outsourcing of various activities by companies to an undefined generally large group of people on the Internet in the form of an open call. Although this process has long been limited to the computing sector, it currently tends to cater a wider number of sectors. Firms using this process are always more numerous in order to outsource, for limited financial compensations, activities that cannot be completed by their own employees or considered too costly in terms of manpower, finances and time. This paper aims at defining, through concrete examples, how Crowdsourcing directly impact on the variables of the mix-marketing such as product development, price positioning, distribution and communication but also people, process and physical evidence. At last, the article focuses on the potential evolution of the Crowdsourcing in the coming years.

All projects related to | Page 521 | IDRC - International Development ...

International Development Research Centre (IDRC) Digital Library (Canada)

Effects of Radio on Perception of Agricultural Biotechnology in Africa ... The business process outsourcing (BPO) sector, worth over $130 billion worldwide, ... for wealth generation and employment creation open to a developing country.

Health, Well-Being and Coping Mechanism of BPO Shift Workers: Basis of a Proposed Development Plan

Directory of Open Access Journals (Sweden)

MADELYN ROUSELLE A. CRUZAT

2014-04-01

Full Text Available There are many studies with regard to problems caused by shift work, thus, shift workers are recently thinking about how to solve and implement behaviors that will reduce the problems caused by their work. The present study sought to determine the effects of shift work in a Business Process Outsourcing company in terms of shift workers health, Psychological well – being and their coping mechanisms and provide an Action Plan for training and development. A total number of 210 respondents who were administered Shift Work Index Questionnaire and were tabulated and analyzed using Factor Analysis, ANOVA and Post Hoc Analysis in Sheffe method. The overall results of the study showed that the level of coping mechanisms such as social, domestic, sleep routine and work performance suggests significant difference with the three groups of shift workers, thus, the hypothesis is rejected. However, health and well – being do not show significant difference as to the response of the three groups of shift workers, hence the hypothesis was supported. In lieu with other researches, it was determined that shift workers have their own coping strategies to deal with their problem and when it results to successful coping, it leads to restoration of physical and psychological well – being. When the coping skills are not adequate the stress may lead to negative physical and psychological well – being. The implications of Action Plan is that BPO Companies may develop and enhance trainings and development seminars and programs which involves Physical health activities, Psychological health programs and Coping Mechanism strategies to limit the problems encountered by shift workers.

Outsourcing of training

International Nuclear Information System (INIS)

Gamin, Jim

2003-01-01

In 1996, Flour Daniel Hanford, Inc. along with several other partners were awarded the Project Hanford Management Contract (PHMC). The contract for Management and Integration (M and I) differed significantly from previous contracts awarded at the Hanford site. As the lead contractor, FHD was expected to help diversify the area economy by outsourcing upwards of 50% f the work previously performed by contractor staff, with outsourcing reference to local business. In addition to creating private sector jobs, FDH was expected to infuse 'best commercial practices' into the Hanford clean-up effort, thus achieving greater results within the available funding levels approved by the U.S. Congress. In 1997, FDH Training began the process of outsourcing site-wide training. The process took nearly a year from start to contract award and included the delivery and maintenance of over 100 nuclear and non-nuclear worker training courses. In March of 1998, Fluor Daniel Hanford outsourced a large segment of the general training required for Department of Energy nuclear and non-nuclear workers at Hanford. The segment of training that was outsourced impacts the safety and operations of the different Hanford Site facilities managed by seven major subcontractors who make up the Project Hanford Management Companies (PHMC). This work was outsourced to Exitech Columbia Corporation in a competitive bid process. The three major types of training outsourced were: Hazardous Materials Health and Safety; General Industry Health and Safety; Technical Development and Quality. During the first 16 months of this outsourcing effort we have learned several important lessons that I would like to take a few minutes and share with you. I believe that these lessons learned will be applicable to virtually every outsourcing effort undertaken by a training organization

Outsourcing in International Economic Relations

Directory of Open Access Journals (Sweden)

Yuriy Bilan

2017-09-01

Full Text Available Entities from different countries interact through various forms of international cooperation, integration, subcontracting, outsourcing to ensure competitive advantage, reduce costs and increase economic efficiency. The article is an analysis and synthesis of existing approaches to defining the essence of outsourcing research and its application in international. The article deals with the prerequisites of outsourcing as a new form of organization of business processes. There are investigated and classified approaches to defining the essence of outsourcing. The hierarchy of objectives and motives based on organization of outsourcing is built. The practice of outsourcing during implementation of international economic relations is studied. Specifically examined the dynamics of development of the outsourcing market. Studied leader countries which provide outsourcing services and major consumers of these services.

Managing Risks in Business Critical Outsourcing : A Perspective from the Outsourcer and the Supplier

OpenAIRE

Malmgren, Mike

2010-01-01

Companies are increasingly outsourcing business critical activities to suppliers of outsourcing services. As the complexity and business  criticality of the outsourced activities increases, the risk of poor performance increases. This thesis studies large scale outsourcing in the telecom industry where a recent trend is to transfer the development, operation and maintenance of the telecom infrastructure to telecom equipment suppliers. The significance of this type of outsourcing is that the o...

Hybrid performance measurement of a business process outsourcing - A Malaysian company perspective

Science.gov (United States)

Oluyinka, Oludapo Samson; Tamyez, Puteri Fadzline; Kie, Cheng Jack; Freida, Ayodele Ozavize

2017-05-01

It's no longer new that customer perceived value for product and services are now greatly influenced by its psychological and social advantages. In order to meet up with the increasing operational cost, response time, quality and innovative capabilities many companies turned their fixed operational cost to a variable cost through outsourcing. Hence, the researcher explored different underlying outsourcing theories and infer that these theories are essential to performance improvement. In this study, the researcher evaluates the performance of a business process outsource company by a combination of lean and agile method. To test the hypotheses, we analyze different variability that a business process company faces, how lean and agile have been used in other industry to address such variability and discuss the result using a predictive multiple regression analysis on data collected from companies in Malaysia. The findings from this study revealed that while each method has its own advantage, a business process outsource company could achieve more (up to 87%) increase in performance level by developing a strategy which focuses on a perfect mixture of lean and agile improvement methods. Secondly, this study shows that performance indicator could be better evaluated with non-metrics variables of the agile method. Thirdly, this study also shows that business process outsourcing company could perform better when they concentrate more on strengthening internal process integration of employees.

What we do | Page 146 | IDRC - International Development ...

International Development Research Centre (IDRC) Digital Library (Canada)

IDRC supports research in developing countries to create real and lasting change. ... Effects of Radio on Perception of Agricultural Biotechnology in Africa ... The business process outsourcing (BPO) sector, worth over $130 billion worldwide, ...

Outsourcing. Health care organizations are considering strategic goals in making outsourcing decisions.

Science.gov (United States)

Chin, T L

1997-08-01

More health care organizations are outsourcing the management of some or all of their information systems. Executives at many organizations that have tried outsourcing say it enables them to focus on core competencies, better allocate resources, get more information technology at less cost, share risks of implementing information technology with outsourcers and guarantee access to skilled labor. But the information technology outsourcing market remains relatively small in health care because many CIOs still are wary of turning over control of important functions to outsiders.

Portrait of a Contender: Doris Marty-Albisser

Directory of Open Access Journals (Sweden)

Jeannette Ørsted

2008-08-01

Full Text Available Our business model allows us to act as a business process outsourcing (BPO partner to our clients covering the entire range of language solutions up to insourcing the clients' in-housetranslation teams.

Portrait of a Contender: Doris Marty-Albisser

Directory of Open Access Journals (Sweden)

Jeannette Ørsted

2012-08-01

Full Text Available Our business model allows us to act as a business process outsourcing (BPO partner to our clients covering the entire range of language solutions up to insourcing the clients' in-housetranslation teams.

All projects related to India | Page 17 | IDRC - International ...

International Development Research Centre (IDRC) Digital Library (Canada)

Home · What we do / Regions and countries / India ... the next decade, especially in developing countries and emerging industrial nations such as India. ... The business process outsourcing (BPO) sector, worth over $130 billion worldwide, ...

Manufacturing Outsourcing A Knowledge Perspective

CERN Document Server

Rolstadås, Asbjørn; O'Sullivan, David

2012-01-01

All companies which reach a critical size are faced with outsourcing decisions that can increase the value of their products and services primarily through lower costs, greater reliability and improved efficiency. Successful outsourcing decisions have an important knowledge dimension, where the outsourcing professionals need to be supported by historical and contextual knowledge regarding their own products performance but also the performance of suppliers. Outsourcing in Manufacturing: the Knowledge Dimension explains in detail how a manager can acquire, create, transfer and use knowledge that optimizes their outsourcing decisions and improves the changes of marketplace success.              Outsourcing in Manufacturing: the Knowledge Dimension gives examples of the key decisions that needs to be taken by managers regarding effective outsourcing. Decisions are divided around the structural and infrastructural aspects of outsourcing and the key knowledge that needs to be managed to support good de...

Human Resource Outsourcing Success

Directory of Open Access Journals (Sweden)

Hasliza Abdul-Halim

2014-07-01

Full Text Available The existing literature on partnership seems to take the relationship between partnership quality and outsourcing success for granted. Therefore, this article aims at examining the role of service quality in strengthening the relationship between partnership quality and human resource (HR outsourcing success. The samples were obtained from 96 manufacturing organizations in Penang, Malaysia. The results showed that partnership quality variables such as trust, business understanding, and communication have significant positive impact on HR outsourcing success, whereas in general, service quality was found to partially moderate these relationships. Therefore, comprehending the HR outsourcing relationship in the context of service quality may assist the organizations to accomplish HR outsourcing success by identifying areas of expected benefits and improvements.

Publications | Page 490 | IDRC - International Development ...

International Development Research Centre (IDRC) Digital Library (Canada)

Results 4891 - 4900 of 7331 ... IDRC works with developing-country researchers and ... we aim to widen the impact of our investment and advance development research. ... the business process outsourcing (BPO) service industry in Kenya were ...

Search Results | Page 155 | IDRC - International Development ...

International Development Research Centre (IDRC) Digital Library (Canada)

The nature and scale of the problem are not captured by aggregate unemployment statistics. ... Rapid economic growth in South Asia has not resulted in increased ... The business process outsourcing (BPO) sector, worth over $130 billion ...

Outsourcing information security

CERN Document Server

Axelrod, Warren

2004-01-01

This comprehensive and timely resource examines security risks related to IT outsourcing, clearly showing you how to recognize, evaluate, minimize, and manage these risks. Unique in its scope, this single volume offers you complete coverage of the whole range of IT security services and fully treats the IT security concerns of outsourcing. The book helps you deepen your knowledge of the tangible and intangible costs and benefits associated with outsourcing IT and IS functions.

THE OUTSOURCING DECISION: A STRATEGIC FRAMEWORK

OpenAIRE

Steven Globerman; Aidan Vining

2004-01-01

Outsourcing grew rapidly during the 1990s and has now become an accepted dimension of corporate strategy. While outsourcing continues to grow in importance, the nature and focus of outsourcing is evolving. Historically, most outsourcing took place in manufacturing industries, but it is now spreading rapidly within service industries. Whether in manufacturing or services, outsourcing is becoming increasingly cross- national and global. The growth of international outsourcing has accentuated co...

Ethics in IT Outsourcing

CERN Document Server

Gold, Tandy

2012-01-01

In IT divisions and organizations, the need to execute in a competitive and complex technical environment while demonstrating personal integrity can be a significant personal and organizational challenge. Supplying concrete guidelines for those at an ethical crossroads, Ethics in IT Outsourcing explores the complex challenges of aligning IT outsourcing programs with ethical conduct and standards. This one-stop reference on the ethical structure and execution of IT outsourcing incorporates an easy-to-apply checklist of principles for outsourcing executives and managers. It examines certificatio

Enterprise Information Systems Outsourcing

DEFF Research Database (Denmark)

Svejvig, Per; Pries.Heje, Jan

2009-01-01

Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high-tech organiz......Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high...... the rational cost saving explanation; but then with a more careful analysis focusing on institutional factors, other explanations "behind the curtain" were revealed, such as management consultants with a "best practice" agenda, people promoting outsourcing thereby being promoted themselves, and outside...

Enterprise Information Systems Outsourcing

DEFF Research Database (Denmark)

Pries-Heje, Jan; Svejvig, Per

2009-01-01

  Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high-tech organ......  Outsourcing is now a feasible mean for Enterprise Information Systems (EIS) cost savings, but do however increase the complexity substantially when many organizations are involved. We set out to study EIS outsourcing with many interorganizational partners in a large Scandinavian high...... the rational cost saving explanation; but then with a more careful analysis focusing on institutional factors, other explanations "behind the curtain" were revealed, such as management consultants with a "best practice" agenda, people promoting outsourcing thereby being promoted themselves, and outside...

Search Results | Page 168 | IDRC - International Development ...

International Development Research Centre (IDRC) Digital Library (Canada)

... (sub-Saharan Africa), consisted of a study of the risk of diarrheal diseases or their resurgence in the ... Microfinance and reducing poverty in Central Africa ... The business process outsourcing (BPO) sector, worth over $130 billion worldwide, ...

How Continental Bank outsourced its "crown jewels.".

Science.gov (United States)

Huber, R L

1993-01-01

No industry relies more on information than banking does, yet Continental, one of America's largest banks, outsources its information technology. Why? Because that's the best way to service the customers that form the core of the bank's business, says vice chairman Dick Huber. In the late 1970s and early 1980s, Continental participated heavily with Penn Square Bank in energy investments. When falling energy prices burst Penn Square's bubble in 1982, Continental was stuck with more than $1 billion in bad loans. Eight years later when Dick Huber came on board, Continental was working hard to restore its once solid reputation. Executives had made many tough decisions already, altering the bank's focus from retail to business banking and laying off thousands of employees. Yet management still needed to cut costs and improve services to stay afloat. Regulators, investors, and analysts were watching every step. Continental executives, eager to focus on the bank's core mission of serving business customers, decided to outsource one after another in-house service--from cafeteria services to information technology. While conventional wisdom holds that banks must retain complete internal control of IT, Continental bucked this argument when it entered into a ten-year, multimillion-dollar contract with Integrated Systems Solutions Corporation. Continental is already reaping benefits from outsourcing IT. Most important, Continental staffers today focus on their true core competencies: intimate knowledge of customers' needs and relationships with customers.

A STUDY ON WORK LIFE BALANCE OF BPO EMPLOYEES WITH SPECIAL REFERENCE TO COIMBATORE CITY

OpenAIRE

V. Manjula Devi; M. Saranya

2018-01-01

Employee Work Life Balance is a major driver in the organisation that helps to achieve higher productivity. It is a healthy blend of both employee’s work life and personal life. Employees with work-life balance feel their lives area unit consummated each within and out of doors of labour (Byrne, 2005), and that they expertise lowest conflict between work and non-work roles. From an employer’s viewpoint, encouraging work-life balance might attract new hires, facilitate reduce turnover and abse...

The Internal Audit Outsourcing

Directory of Open Access Journals (Sweden)

Grzegorz Gołębiowski

2010-06-01

Full Text Available The article explores an issue of the internal audit outsourcing. It indicates the differences between internal audit, outsourcing and cosourcing of this service as well as their advantages and disadvantages. Drawing from the research on internal audit outsourcing the recent market trends were identified as well as motivations for choosing different forms of internal auditing.

Outsourcing R&D

DEFF Research Database (Denmark)

Hsuan, Juliana; Mahnke, Volker

2011-01-01

Outsourcing R&D is an increasingly explored corporate practice. Extant research advanced our initial understanding of its increasing importance and benefits. While the associated literature has blossomed, the enthusiasm of R&D managers is tenured by an increasing realization of the possible......&D, suggest a simple, yet integrative model on the relation between outsourcing R&D and performance, and offer a research agenda that is instrumental in guiding companies’ process-management and design strategies when seeking to benefit from the outsourcing of R&D....

Information Systems Outsourcing Relationship Model

Directory of Open Access Journals (Sweden)

Richard Flemming

2007-09-01

Full Text Available Increasing attention is being paid to what determines the success of an information systems outsourcing arrangement. The current research aims to provide an improved understanding of the factors influencing the outcome of an information systems outsourcing relationship and to provide a preliminary validation of an extended outsourcing relationship model by interviews with information systems outsourcing professionals in both the client and vendor of a major Australian outsourcing relationship. It also investigates whether the client and the vendor perceive the relationship differently and if so, how they perceive it differently and whether the two perspectives are interrelated.

Outsourcing the Business Services

Directory of Open Access Journals (Sweden)

Ioan I. ANDONE

2010-01-01

Full Text Available The nowadays international market of outsourcing services is relatively mature and with age comes wisdom ... Thus, on a grown market, choosing to outsource services can not only be justified by the strive to reduce costs but it aims to meeting more advanced objectives as accurate alignment with business strategies of the enterprise. As a result, outsourcing has reached new forms of expression that can help the enterprises to gain competitive advantage. In the context of a grown market, a new concept appears, namely the multisourcing which it refers to the outsourcing model of the future [1] that businesses must prepare to accept and use. This concept or model of the future refers to working with several suppliers, which are competitors in a spirit of trust and teamwork, in a collaborative process to maximize the benefits associated with outsourcing process.

A new series of borophosphate phosphor Cd{sub 3}BPO{sub 7}:M (M = Ce{sup 3+}, Tb{sup 3+}, Mn{sup 2+}) with tunable luminescence and energy transfer properties

Energy Technology Data Exchange (ETDEWEB)

Cao, Xiyu; Liu, Wei, E-mail: weiliu@ouc.edu.cn; Liu, Shuang; Cao, Lixin; Su, Ge; Gao, Rongjie; Jiang, Yu

2016-04-25

A new series of Cd{sub 3}BPO{sub 7}:M (M = Ce{sup 3+}, Tb{sup 3+}, Mn{sup 2+}) phosphors have been synthesized and characterized using X-ray powder diffraction as well as excitation and emission spectroscopy. Based on the Cd{sub 3}BPO{sub 7} host, the singly doping Ce{sup 3+}, Tb{sup 3+} and Mn{sup 2+} yield the blue, green and red-emitting phosphors respectively under the irradiation range from 270 to 300 nm UV. By appropriate tuning of Tb{sup 3+} or Mn{sup 2+} activator content, the emission color of the Cd{sub 3}BPO{sub 7}:Ce{sup 3+}/M (M = Tb{sup 3+} or Mn{sup 2+}) phosphors can be changed from blue to green or pink, respectively. Under UV excitation, the mixture of the as-prepared blue, green and red phosphors yields the warm white light, which exhibits their potential application as UV-convertible phosphors for WLEDs. - Highlights: • A new series of Cd{sub 3}BPO{sub 7}:M (M = Ce{sup 3+}, Tb{sup 3+}, Mn{sup 2+}) phosphors have been prepared. • The energy transfer from Ce{sup 3+} to Tb{sup 3+} is observed in Cd{sub 3}BPO{sub 7}:Ce{sup 3+}, Tb{sup 3+}. • Warm white light can be achieved by mixing physically the obtained tirphosphors.

Polemik Hubungan Kerja Sistem Outsourcing

OpenAIRE

Nawawi, Nawawi

2013-01-01

Outsourcing practice is a contentious issue in Indonesia. Pro and contra against outsourcing practice among employers and workers has been increasing and becoming one of a major stumbling block for the establishment of healthy industrial relations in Indonesia. The legalization of outsourcing in the 2003 Labor Law provides legal basis for employers to minimize the risk of company's production cost by rearranging recruitment system through outsourcing. On the other hand, the implementation of ...

A SrBPO5: Eu2+ phosphor for neutron imaging

International Nuclear Information System (INIS)

Sakasai, K.; Katagiri, M.; Toh, K.; Nakamura, T.

2001-01-01

A SrBPO 5 : Eu 2+ phosphor material has been investigated for neutron imaging. This phosphor showed photostimulated luminescence (PSL) by illumination of 635 nm laser light after X-ray irradiation. The spectral characteristics of the phosphor were similar to those of BaFBr: Eu 2+ , which is a commonly used phosphor of imaging plates. In addition, we found that this phosphor also showed PSL for neutron irradiation. It comes from the fact that it contains atomic boron in base matrix. Therefore, this phosphor can be used for neutron imaging without adding neutron sensitive materials such as Gd in commercially available neutron imaging plates. The PSL intensity and the neutron detection will be increased by using enriched boron instead of natural boron. (author)

Developing a Framework for Measuring Outsourcing Performance

OpenAIRE

Farrell, Margaret

2010-01-01

Purpose: The popularity and growth in outsourcing has resulted in many different outsourcing arrangements, from strategic and business process outsourcing to selective and tactical outsourcing, on a national or global scale. Outsourcing is frequently considered a vital ingredient to corporate restructuring and business improvement initiatives. However, it is often treated as a fixed discreet event such as a make or buy decision. As the rational and strategic implications of outsourcing vary, ...

Outsourcing Contract Success: A Quality Management Perspective

OpenAIRE

Vanita Yadav; B.A. Metri

2010-01-01

Despite the phenomenal growth in outsourcing of various business functions like Enterprise Systems outsourcing, IT outsourcing, and Business Process outsourcing, there has been relatively less attention given to the high-risk area of outsourcing contracts. In this regard, contract has been the conventional medium for governing outsourcing relationships. This study aims to bring forward the importance of quality in the entire contracting process, involving contract planning, pre-contract negot...

Stratified outsourcing theory

NARCIS (Netherlands)

Bergstra, J.; Delen, G.; van Vlijmen, B.

2011-01-01

The terminology of sourcing, outsourcing and insourcing is developed in detail on the basis of the preliminary definitions of outsourcing and insourcing and related activities and competences as given in our three previous papers on business mereology, on the concept of a sourcement, and on

What's to Gain From Facilities Outsourcing?

Science.gov (United States)

EducationFM, 1998

1998-01-01

Presents two interviews in which university facilities managers discuss the pros and cons of outsourcing. Outsourcing is presented as one way to cut costs, but one expert warns that administrators may mistakenly use outsourcing as a temporary solution that entails few savings. Describes some of the reasons behind outsourcing and the challenges it…

Outsourcing Innovation in Product Cycles

OpenAIRE

Chu, Hsiao-Lei

2012-01-01

In this quality-ladder product-cycles model, a southern firm can undertake innovation by collaborating with a northern firm through R&D outsourcing. Generally, I find that the initial steady-state scale of R&D outsourcing and the fraction of innovative tasks undertaken by southern labor through R&D outsourcing critically affect the results of comparative statics. Particularly, the friendly policy to promote R&D outsourcing may be beneficial for both of the North and the South only if the scal...

Intelligent it outsourcing

CERN Document Server

Willcocks, Leslie

2013-01-01

Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these.IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematically, and because IT is inherently difficult to manage. The economics are not obvious and emerging technologies have to be addressed, therefore IT goes to the heart of many enterprises and interfaces with multiple business units and processes, and there are continuous skills shortages.Unfortunately complexities are not removed in outsourced situations where additional problems come into play, for example the supplier''s capabilities, whether the IT is right for an outsourcing solution, and whether the contract is robust but flexible enough to allow f...

The Evolution Process on Information Technology Outsourcing Relationship

Directory of Open Access Journals (Sweden)

Duan Weihua

2017-01-01

Full Text Available Information technology outsourcing relationship is one of the key issues to IT outsourcing success. To explore how to manage and promote IT outsourcing relationship, it is necessary to understand its evolution process. Firstly, the types of IT outsourcing based on relationship quality and IT outsourcing project level will be analyzed; Secondly, two evolution process models of IT outsourcing relationship are proposed based on relationship quality and IT outsourcing project level, and the IT outsourcing relationship evolution process is indicated; Finally, an IT outsourcing relationship evolution process model is developed, and the development process of IT outsourcing relationship from low to high under the internal and external power is explained.

Does outsourcing affect hospital profitability?

Science.gov (United States)

Danvers, Kreag; Nikolov, Pavel

2010-01-01

Organizations outsource non-core service functions to achieve cost reductions and strategic benefits, both of which can impact profitability performance. This article examines relations between managerial outsourcing decisions and profitability for a multi-state sample of non-profit hospitals, across 16 states and four regions of the United States. Overall regression results indicate that outsourcing does not necessarily improve hospital profitability. In addition, we identify no profitability impact from outsourcing for urban hospitals, but somewhat positive effects for teaching hospitals. Our regional analysis suggests that hospitals located in the Midwest maintain positive profitability effects with outsourcing, but those located in the South realize negative effects. These findings have implications for cost reduction efforts and the financial viability of non-profit hospitals.

Offshoring of healthcare services: the case of US-India trade in medical transcription services.

Science.gov (United States)

Kshetri, Nir; Dholakia, Nikhilesh

2011-01-01

- The issue of offshore outsourcing of healthcare services is a critical but little-examined problem in healthcare research. The purpose of this study is to contribute to filling this void. A library-based study was carried out of the development of the Indian medical transcription offshoring industry. Findings- Cost-saving potential and the degree of outsourceability are higher for medical transcription compared with most services. Offshoring experience, typically in a low-value BPO, helps to enhance productivity and international linkages required for the success of medical transcription. Research limitations/implications - An important area of future research concerns comparing India's factor endowments in medical transcription outsourcing with other services. Further research is also needed to examine how India differs from its regional competitors in terms of factors endowments associated with these services. Another extension would be to investigate the drivers of offshoring of higher value services such as radiological readings. Practical implications - ICT infrastructures needed for outsourcing require much less investment compared with leading capital-intensive industries. The development patterns of the Indian medical and offshoring industries indicate that India may attract higher skilled medical functions in the future. The Indian offshoring industry is shifting its focus from BPO to knowledge process outsourcing (KPO). Developing countries need to shift to greater automation and greater levels of skill training to retain and reinforce their comparative advantages. This paper's greatest value stems from the fact that it examines the drivers of a new but rapidly growing healthcare industry.

The Evolution Process on Information Technology Outsourcing Relationship

OpenAIRE

Duan Weihua

2017-01-01

Information technology outsourcing relationship is one of the key issues to IT outsourcing success. To explore how to manage and promote IT outsourcing relationship, it is necessary to understand its evolution process. Firstly, the types of IT outsourcing based on relationship quality and IT outsourcing project level will be analyzed; Secondly, two evolution process models of IT outsourcing relationship are proposed based on relationship quality and IT outsourcing project level, and the IT ou...

Outsourcing in public hospitals: a Greek perspective.

Science.gov (United States)

Moschuris, Socrates J; Kondylis, Michael N

2006-01-01

The purpose of this research is to investigate the extent of outsourcing, the decision-making process, the impact of outsourcing, and the future trend of outsourcing in public hospitals in Greece. A survey instrument was designed and mailed to a random sample of 100 public hospitals in Greece and 43 usable questionnaires were received, representing a response rate of 43 percent. The survey instrument focused on the extent to which public hospitals outsource services, the decision-making process for choosing an external service provider, the impact of outsourcing, and the future trend of outsourcing in public healthcare organisations. Public hospitals in Greece outsource a variety of activities. Cost savings and customer satisfaction are the main factors affecting the outsourcing decision. The cooperation with a contract service provider has led to significant improvement in service quality levels. Most users are satisfied with the performance of these companies and believe that there will be an increase in the usage of these services in the future. It provides a decision-making framework regarding outsourcing in public healthcare organisations. This research fills the gap in the area of outsourcing in public hospitals in Greece.

Concerns and hopes about outsourcing decisions regarding health information management services at two teaching hospitals in Semnan, Iran.

Science.gov (United States)

Kahouei, Mehdi; Farrokhi, Maryam; Abadi, Zahra Nasr; Karimi, Arefe

2016-04-01

Changes in health programs in Iran have led to an increase in administrative costs. One cost-saving option available to hospital administrators is to outsource administrative services. This study aimed to explore the attitudes of hospital staff towards outsourcing health information management services in advance of a decision being taken, to assist healthcare organisations to assess the potential benefits and challenges of outsourcing such services. Six hundred and four clinical and allied health employees in two hospitals in Iran, who had had prior experience with outsourcing hospital services, responded to a survey designed to measure staff attitudes towards outsourcing health information management services, based on their perceptions of potential costs and benefits for the organisation and their own employment prospects. A 16-item attitude scale, developed by the researchers, was used in the study and demographic data were also collected. Summary statistics showed that approximately one third of the sample (34.53%) had a negative view of outsourcing, one third (35.16%) had a positive view, and 30.31% were neutral. An exploratory factor analysis of items on the attitude scale identified three underlying constructs, labelled: data security and management; workplace environment; and staff and customer satisfaction. One item (concern about the impact of outsourcing on staffing levels) did not load on any of the factors. A separate analysis of this single item showed a significant relationship between the sex of participants and their views on the impact of outsourcing on the number of hospital staff employed (pmanage hospital data, and did not consider that outsourcing health information management services would be positive for the organisation, their working environment or for staff and patient satisfaction. These findings have important implications for healthcare organisations planning to outsource health information services. Further research that focuses on

Services outsourcing and innovation: an empirical investigation

OpenAIRE

Görg, Holger; Hanley, Aoife

2009-01-01

We provide a comprehensive empirical analysis of the links between international services outsourcing, domestic outsourcing, profits and innovation using plant level data. We find a positive effect of international outsourcing of services on innovative activity at the plant level. Such a positive effect can also be observed for domestic outsourcing of services, but the magnitude is smaller. This makes intuitive sense, as international outsourcing allows more scope for exploiting international...

Learning Paths to Offshore Outsourcing

DEFF Research Database (Denmark)

Maskell, Peter; Pedersen, Torben; Petersen, Bent

A corporation’s offshore outsourcing may be seen as the result of a discrete, strategic decision taken in response to an increasing pressure from worldwide competition. However, empirical evidence of a representative cross-sector sample of international Danish firms indicates that offshore sourcing...... in low-cost countries is best described as a learning-by-doing process in which the offshore outsourcing of a corporation goes through a sequence of stages towards sourcing for innovation. Initially, a corporation’s outsourcing is driven by a desire for cost minimization. Over a period of time...... the outsourcing experience lessens the cognitive limitations of decision-makers as to the advantages that can be achieved through outsourcing in low-cost countries: the insourcer/vendor may not only offer cost advantages, but also quality improvement and innovation. The quality improvements that offshore...

Boo! Outsourcing from the Cataloging Perspective.

Science.gov (United States)

Hill, Janet Swan

1998-01-01

Examines long-accepted ways library cataloging departments have used outsourcing (cataloging records, card production, authority control, card filling, and retrospective conversion) and potential outsourcing activities (original cataloging, and copy cataloging). Discusses reasons why outsourcing is controversial. (PEN)

Governing IT outsourcing relationships

CERN Document Server

Kuhlmann, Daniel

2012-01-01

Hauptbeschreibung The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes

An evaluation of health information technology outsourcing success.

Science.gov (United States)

Malovec, Shannon N; Borycki, Elizabeth M; Kushniruk, Andre W

2015-01-01

Outsourcing involves contracting out functions performed by an organization to another organization. Many healthcare organizations are exploring outsourcing as a way to address demands for health information technology (HIT). This study researches the success of outsourcing in the health informatics industry in Canada. The study is designed to help understand whether outsourcing four functions of HIT (i.e. development, implementation, operations, and maintenance) can prove successful for an organization. Findings demonstrate that outsourcing these four functions occurs in Canada; however, the research from the semi-structured interviews finds that operations and maintenance may be more commonly outsourced in Canada, over development and implementation functions. Despite this, findings from this research suggest that outsourcing development and implementation may offer more benefits and fewer challenges than outsourcing operations and maintenance. The research also finds that there can be benefits of outsourcing, such as gaining access to expertise and improving service levels. A weakness of outsourcing may be that internal knowledge is lost and having to manage the change required from outsourcing. The study proposes that there are many factors that need to be considered when outsourcing to ensure it is successful.

Competition, Speculative Risks, and IT Security Outsourcing

Science.gov (United States)

Cezar, Asunur; Cavusoglu, Huseyin; Raghunathan, Srinivasan

Information security management is becoming a more critical and, simultaneously, a challenging function for many firms. Even though many security managers are skeptical about outsourcing of IT security, others have cited reasons that are used for outsourcing of traditional IT functions for why security outsourcing is likely to increase. Our research offers a novel explanation, based on competitive externalities associated with IT security, for firms' decisions to outsource IT security. We show that if competitive externalities are ignored, then a firm will outsource security if and only if the MSSP offers a quality (or a cost) advantage over in-house operations, which is consistent with the traditional explanation for security outsourcing. However, a higher quality is neither a prerequisite nor a guarantee for a firm to outsource security. The competitive risk environment and the nature of the security function outsourced, in addition to quality, determine firms' outsourcing decisions. If the reward from the competitor's breach is higher than the loss from own breach, then even if the likelihood of a breach is higher under the MSSP the expected benefit from the competitive demand externality may offset the loss from the higher likelihood of breaches, resulting in one or both firms outsourcing security. The incentive to outsource security monitoring is higher than that of infrastructure management because the MSSP can reduce the likelihood of breach on both firms and thus enhance the demand externality effect. The incentive to outsource security monitoring (infrastructure management) is higher (lower) if either the likelihood of breach on both firms is lower (higher) when security is outsourced or the benefit (relative to loss) from the externality is higher (lower). The benefit from the demand externality arising out of a security breach is higher when more of the customers that leave the breached firm switch to the non-breached firm.

Learning from Employee Communication during Technological Change

Science.gov (United States)

Law, Sweety

2009-01-01

Purpose: The purpose of this research is to examine stories of and by employees as they implemented a transformative organizational change, involving outsourcing, off-shoring, and the make-over induced by technology. Design/methodology/approach: Three types of data were analyzed--organizational documents, responses to oral and written questions,…

Recruitment process outsourcing and organisational culture, connecting the dots

OpenAIRE

Masinovic, Dinka

2010-01-01

Outsourcing has been around for over twenty years and is still growing, while outsourcing of recruitment is a relatively new phenomenon. Organisations outsource primarily because of the cost benefit and time saving, since there are also several reasons to outsource, there are also several types of outsourcing. Business process outsourcing is when an organisation outsources a whole business process such as Human Resources, which Recruitment Process Outsourcing is a part of. Recruitment Process...

Outsourcing central banking

DEFF Research Database (Denmark)

Khoury, Sarkis Joseph; Wihlborg, Clas

2005-01-01

The literature on Currency Boards (CB) stops at the water edge in terms of dealing with the totality of the functions of a central bank. Monetary policy, and banking supervisioncan be "outsourced" in an open economy with substantial foreign direct investment (FDI)in the banking sector if political...... nationalism does not trump economic rationality. An orthodox CB renders the central banking function redundant in terms of interest rate and exchange rate determination. FDI in banking could perform the same role for the supervisory function of central banks. We use the case of Estonia to illustrate...... the feasibility of, and constraints on, outsourcing of central bank functions. A brief discussion of the Argentinian experience is used for contrast.Key words: Currency Board, Foreign Banks, Supervision, Regional Integration,outsourcing....

They're not employees, they're people.

Science.gov (United States)

Drucker, Peter F

2002-02-01

In this essay, business thinker Peter Drucker examines the changing dynamics of the workforce--in particular, the need for organizations to take just as much care and responsibility when managing temporary and contract workers as they do with their traditional employees. Two fast-growing trends are demanding that business leaders pay more attention to employee relations, Drucker says. First is the rise of the temporary, or contract, workers; 8 million to 10 million temp workers are placed each day worldwide. And they're not just filling in at reception desks. Today, there are temp suppliers for every kind of job, all the way up to CEO. Second, a growing number of businesses are outsourcing their employee relations to professional employee organizations (PEOs)--third-party groups that handle the ever mounting administrative tasks associated with managing a company's employees. (Managers can easily spend up to one-quarter of their time on employee-related rules, regulations, and paperwork.) Driving these trends, Drucker observes, is the shift from a dependency on manual labor to create wealth and jobs to a dependency on specialization and knowledge. Leaders are increasingly trying to keep up with the needs of many small groups of product or service experts within their companies. Temps and PEOs free up leaders to focus on the business rather than on HR files and paperwork. But if organizations outsource those functions, they need to be careful not to damage relationship with their people in the process, Drucker concludes. After all, developing talent is business's most important task--the sine qua non of competition in a knowledge economy.

Assessing the Relationship between Airlines' Maintenance Outsourcing and Aviation Professionals' Job Satisfaction

Science.gov (United States)

McCamey, Rotorua

The current economic and security challenges placed an additional burden on U.S. airlines to provide optimum service at reasonable costs to the flying public. In efforts to stay competitive, U.S. airlines increased foreign-based outsourcing of aircraft major repair and overhaul (MRO) mainly to reduce labor costs and conserve capital. This concentrated focus on outsourcing and restructuring, ignored job dissatisfaction among remaining employees which could reduce and or eliminate an airline's competitiveness. The purpose of this quantitative study was (a) to assess the relationship between increased levels of foreign-based MRO outsourcing and aviation professionals' job satisfaction (Y1); (b) to assess the influence of increased levels of foreign-based outsourcing on MRO control (Y2), MRO error rate (Y3), and MRO technical punctuality (Y4) as perceived by aviation professionals; and (c) to assess the influence of increased levels of foreign-based MRO outsourcing on technical skills (Y5) and morale ( Y6) as perceived by aviation professionals. The survey instrument was utilized based on Paul Spector's Job Satisfaction Questionnaire and MRO specific questions. A random sample of 300 U.S. airline participants was requested via MarketTools to meet required sample size of 110 as determined through a priori power analysis. Study data rendered 198 useable surveys of 213 total responses, and correlation, multiple regression, and ANOVA methods were used to test study hypotheses. The Spearman's rho for (Y 1) was statistically significant, p = .010 and multiple regression was statistically significant, p < .001. A one-way ANOVA indicated participants differed in their opinions of (Y2) through (Y6), Recommendations for future research include contrasting domestic and global MRO providers, and examining global aircraft parts suppliers and aviation technical training.

A catalog of information systems outsourcing risks

Directory of Open Access Journals (Sweden)

Filipe Sá-Soares

2014-01-01

Full Text Available Information systems outsourcing risks are a vital component in the decision and management process associated to the provision of information systems and technology services by a provider to a customer. Although there is a rich literature on information systems outsourcing risks, the accumulated knowledge on this area is fragmented. In view of this situation, an argument is put forward on the usefulness of having a theory that integrates the various constructs related to information systems outsourcing risks. This study aims to contribute towards the synthesis of that theory, by proposing a conceptual framework for interpreting the literature and presenting a catalog of information systems outsourcing risks. The conceptual framework articulates together six key risk elements, namely dangers, negative outcomes, undesirable consequences, factors and mitigation actions. The catalog condenses and categorizes the information systems outsourcing risk elements found on the literature reviewed, both from the perspective of the outsourcing customer and from the perspective of the outsourcing provider. Proposals for subsequent work towards the generation of the theory of information systems outsourcing risk are suggested.

International Outsourcing and Productivity Growth

OpenAIRE

Martin Falk; Yvonne Wolfmayr

2008-01-01

This study investigates the impact of international outsourcing to low? and high income countries on total factor productivity growth based on manufacturing industry data for 14 OECD countries from 1995 ? 2000. We find that the broad measure of international outsourcing of material inputs to low income countries is significantly negatively related to productivity growth. Furthermore, while the narrow measure of international outsourcing of materials is not significant, purchased services from...

Human Resource Outsourcing: Lesson from Multinational Enterprises

Directory of Open Access Journals (Sweden)

Hasliza Abdul Halim

2011-03-01

Full Text Available This paper examines the consequence of the organization internalization on the practice of human resource (HR outsourcing among manufacturing organizations. The assumption is that HR outsourcing is perceived as an innovative practice and that multinational enterprise (MNEs will employ this practice more than local organizations. The data was gathered from survey questionnaires of 232 manufacturing organizations. Of the sample, 113 organizations engaged with HR outsourcing, and 71 are MNEs that partially outsource their HR functions. The findings reveal that HR outsourcing among MNEs is used to a greater extent than local organizations. A significant difference is found in the extent of outsourcing payroll, benefits, training and recruitment between MNEs and in local organizations.

Apply TQM to E-Government Outsourcing Management

Science.gov (United States)

Huai, Jinmei

This paper developed an approach to e-government outsourcing quality management. E-government initiatives have rapidly increased in the last decades and the success of these activities will largely depend on their operation quality. As an instrument to improve operation quality, outsourcing can be applied to e-government. This paper inspected process of e-government outsourcing and discussed how to improve the outsourcing performance through total quality management (TQM). The characteristics and special requirements of e-government outsourcing were analyzed as the basis for discussion. Then the principles and application of total quality management were interpreted. Finally the process of improving performance of e-government was analyzed in the context of outsourcing.

Outsourcing CO2 Emissions

Science.gov (United States)

Davis, S. J.; Caldeira, K. G.

2009-12-01

CO2 emissions from the burning of fossil fuels are the primary cause of global warming. Much attention has been focused on the CO2 directly emitted by each country, but relatively little attention has been paid to the amount of emissions associated with consumption of goods and services in each country. This consumption-based emissions inventory differs from the production-based inventory because of imports and exports of goods and services that, either directly or indirectly, involved CO2 emissions. Using the latest available data and reasonable assumptions regarding trans-shipment of embodied carbon through third-party countries, we developed a global consumption-based CO2 emissions inventory and have calculated associated consumption-based energy and carbon intensities. We find that, in 2004, 24% of CO2 emissions are effectively outsourced to other countries, with much of the developed world outsourcing CO2 emissions to emerging markets, principally China. Some wealthy countries, including Switzerland and Sweden, outsource over half of their consumption-based emissions, with many northern Europeans outsourcing more than three tons of emissions per person per year. The United States is both a big importer and exporter of emissions embodied in trade, outsourcing >2.6 tons of CO2 per person and at the same time as >2.0 tons of CO2 per person are outsourced to the United States. These large flows indicate that CO2 emissions embodied in trade must be taken into consideration when considering responsibility for increasing atmospheric greenhouse gas concentrations.

Calculation of the efficiency of accounting outsourcing

Directory of Open Access Journals (Sweden)

H.I. Liakhovych

2018-04-01

Full Text Available To ensure the best performance, enterprises pass on individual business processes for outsourcing. However, the implementation of this step requires an assessment of the effectiveness of such actions. The purpose of the article is to analyze the approaches to assessing the effectiveness of accounting outsourcing and to develop proposals for its methodology, taking into account the main goal of reducing transaction costs. The article defines the composition of the elements of the cost of maintaining accounting in the enterprise. It is proved that the efficiency of accounting outsourcing should be considered in two aspects: 1 it is related to economic efficiency (saving of internal resources of the enterprise due to the transfer of business processes for accounting on outsourcing; 2 is related to the efficiency of the outsourcer's work and the uninterrupted functioning of the enterprise that has taken advantage of outsourcing services. In order to assess the efficiency of the company's services, the outsourcer proposes to use a methodology that takes into account the indicators: the timeliness of the execution of works and the provision of services in accordance with the terms of the contract on outsourcing; completeness of performance of works and provision of services in accordance with the terms of the contract on outsourcing.

Stress, health and well-being : the mediating role of employee and organizational commitment

OpenAIRE

Jain, Ajay Kumar; Giga, Sabir; Cooper, Cary

2013-01-01

This study investigates the mediating impact of organizational commitment on the relationship between organizational stressors and employee health and well-being. Data were collected from 401 operator level employees working in business process outsourcing organizations (BPOs) based in New Delhi, India. In this research several dimensions from ASSET, which is an organizational stress screening tool, were used to measure employee perceptions of stressors, their commitment to the organization, ...

Outsourcing Introduction in Production Enterprises

Directory of Open Access Journals (Sweden)

Mikhail N. Dudin

2013-01-01

Full Text Available In the modern period of competition size and nature change, becoming international in nature, the sustainable development of Russia is of high priority. The most important factor in ensuring sustainable development of the country is the increase of economic entities efficiency and competitiveness through the use of innovative management tools.Aaldersom R., E. Andersonom, S. Wilson, M. Donnellan, E. Jordan, B. Trinkl, JB Heywood and a number of other foreign theorists and practitioners considered outsourcing problems as an innovative tool to improve the efficiency of entities operation. Despite the fact that outsourcing is a relatively new subject of research in the Russian management literature, comprehensive works by B. Anikin, S. Baranenko, S. Kalendzhyan, N. Lyasnikova, E.Platonovoy, I. Rudoy, V. Sinyaeva, etc. have been developed.The abundance of research denotes the importance and topicality of the problem. The article deals with the theoretical and methodological aspects of outsourcing, identifies opportunities of outsourcing use as a tool for the development of strategic competitiveness and sustainability of the national economic entities.The features of efficient interaction between the customer and the contractor in the process of business workflow process delivery for outsourcing are examined and the sequence of relations formation and development between outsourcing subjects is justified.

Outsourcing in American Libraries--An Overview.

Science.gov (United States)

Bordeianu, Sever; Benaud, Claire-Lise

1997-01-01

Discusses the state of outsourcing in American libraries. Highlights include objectives (to reduce cost, increase the quality of service, and achieve a better price/performance objective); operations that can be outsourced; pros and cons; changes in the way library personnel view their work; outsourcing in special, public, academic, and federal…

Impacts of hospitals' innovativeness on information system outsourcing decisions.

Science.gov (United States)

Park, Jae Sung

2014-04-01

The purpose of this study was to identify the effects of hospitals' innovativeness on outsourcing decision-making regarding four information system (IS) functions, namely, software programs, network maintenance, hardware systems, and PC/printer maintenance. Using the 2011 roster of the Korean Hospital Association, this study selected 311 general hospitals as a study population. After identifying the managers who were in charge of outsourcing, this study administered questionnaires. A total of 103 hospitals responded. Of the responding hospitals, 55.34% outsourced at least one IS function, whereas 88.35% outsourced at least one managerial function. IS outsourcing was motivated by the need for outside experts, but other managerial functions were outsourced for cost savings. Innovative and early adopter hospitals were 4.52 and 4.91 times more likely to outsource IS functions related with work processes (i.e., software and network maintenance) than early and late majority hospitals, respectively. IT outsourcing effectiveness significantly influenced the outsourcing decisions regarding four IS functions. Hospitals that had perceived more risks of outsourcing significantly preferred non-outsourcing on their hardware systems, but the risks of outsourcing were not significant for outsourcing decisions regarding the other IS functions. Hospitals' innovativeness also significantly explained the quantity of innovation adoptions. Innovative and early adopter hospitals did more outsourcing than early and late majority hospitals. Hospitals' innovativeness influences decision-making regarding outsourcing. Innovative hospitals are more likely to outsource their work-process-related IS functions. Thus, organizational traits, especially hospitals' innovativeness, should be considered as a key success factor for IS management.

Impacts of Hospitals' Innovativeness on Information System Outsourcing Decisions

Science.gov (United States)

2014-01-01

Objectives The purpose of this study was to identify the effects of hospitals' innovativeness on outsourcing decision-making regarding four information system (IS) functions, namely, software programs, network maintenance, hardware systems, and PC/printer maintenance. Methods Using the 2011 roster of the Korean Hospital Association, this study selected 311 general hospitals as a study population. After identifying the managers who were in charge of outsourcing, this study administered questionnaires. A total of 103 hospitals responded. Results Of the responding hospitals, 55.34% outsourced at least one IS function, whereas 88.35% outsourced at least one managerial function. IS outsourcing was motivated by the need for outside experts, but other managerial functions were outsourced for cost savings. Innovative and early adopter hospitals were 4.52 and 4.91 times more likely to outsource IS functions related with work processes (i.e., software and network maintenance) than early and late majority hospitals, respectively. IT outsourcing effectiveness significantly influenced the outsourcing decisions regarding four IS functions. Hospitals that had perceived more risks of outsourcing significantly preferred non-outsourcing on their hardware systems, but the risks of outsourcing were not significant for outsourcing decisions regarding the other IS functions. Hospitals' innovativeness also significantly explained the quantity of innovation adoptions. Innovative and early adopter hospitals did more outsourcing than early and late majority hospitals. Conclusions Hospitals' innovativeness influences decision-making regarding outsourcing. Innovative hospitals are more likely to outsource their work-process-related IS functions. Thus, organizational traits, especially hospitals' innovativeness, should be considered as a key success factor for IS management. PMID:24872912

OUTSOURCING STRATEGIES. HOW TO FORMALIZE AND NEGOTIATE THE OUTSOURCING CONTRACT.

OpenAIRE

Meo Colombo Carlotta; Pellicelli Michela

2011-01-01

In the globalized economy multinational firms have given rise to local firms able to produce at a low cost and at acceptable quality levels. A growing number of firms have outsourced production and manufacturing activities of all types to these firms, not only to reduce production costs but also to make their organizational structures more streamlined and flexible. Outsourcing decisions, which originally were limited to production which had a modest technological content and was of marginal i...

Implementing United States Pharmacopeia Chapter quality assurance in pharmaceutical compounding, Part 5: Outsourcing and responsible personnel.

Science.gov (United States)

Allen, Loyd V

2012-01-01

This final installment of a five-part series relating to United States Pharmacopeia Chapter provides the pros and cons of outsourcing, an extremely important topic because of the many drug shortages and discontinued drugs being experienced, and provides a brief discussion of the importance of having a responsible employee in charge of the quality-assurance program.

Employability skills for the Romanian outsourcing industry

Directory of Open Access Journals (Sweden)

Foerster-Pastor Foerster-Metz Ulrike Stefanie

2017-07-01

Full Text Available The Romanian outsourcing sector as part of the service sector has evolved enormously in the last decade in Romania. Foreign Direct Investments in this sector continue to grow, thus the sector employs more than 100.000 people in 2016 in Romania. However, companies claim not to get the right skills from employees which will allow them to move the latter from a purely service sector to more value-added services. Therefore, there is a need to generate a workforce with the necessary employability skills which will serve the industry, thus allowing the continuity of growth as well as permitting to be competitive in regards to other East European countries in the outsourcing industry as salaries rise in the Romanian industry and the industry is being pressured by the 4th industrial revolution. So far, many Romanian studies have been done reflecting the skills need from the sector by using in first instance the questionnaire methodology or global surveys mostly on a very holistic view. This paper shows a new approach by deriving the skills needed by employers from their own data base: mainly job descriptions published in companies or recruitment sites by analysis of job entry positions. This allows a close and accelerated approach to define skills needed without a too high time delay in addition it permits to understand if the outsourcing industry is moving towards digitalization. The job descriptions are analyzed by using the method of qualitative content analysis according to Mayring (2014 using specific criteria based on literature review of employability skills. Key findings show that there is a need for specific skills technical skills but a trend to a higher demand in soft skills.

OUTSOURCING IN HOTEL ENTERPRİSES: AN EVALUATION ON AREAS OUTSOURCED IN LICENSED HOTEL ENTERPRİSES IN ÇEŞME

Directory of Open Access Journals (Sweden)

ADNAN TÜRKSOY

2013-06-01

Full Text Available This study aims at researching into practical applications of the approach, outsourcing, in hospitality industry,which has gradually become widespread nowadays in most hotel enterprises. The outsourcing approach is defined as the supply of the products and services by external firms and professional people rather than providing them within the company. This study aims at the determination of the areas that are outsourced in hotel enterprises. In this study, firstly, the definition of “outsourcing” has been explained. Secondly, the factors leading firms to outsourcing have been examined. Thirdly, the areas that are  outsourced have been evaluated. Lastly, the findings of the study showing how outsourcing have been applied in licensed tourism establishments in Çeşme have been explained.

Compare Client Satisfaction in the Public Health Posts and Outsourced Health Posts Affiliated to Qom University of Medical Sciences in 2014

Directory of Open Access Journals (Sweden)

Leila Riahi

2016-12-01

Full Text Available Abstract Background: Client satisfaction as an important indicator to assess the quality of provided services has found a special place over the past few decades. The main purpose of this study is to compare the client satisfaction in the public health posts and outsourced health posts affiliated to Qom university of medical Sciences in 2014. Materials and Methods: This was a descriptive analytic (cross- sectional study.The participants were 216 clients, who had referred to 10 public health posts and outsourced health posts of Qom province. Health posts were selected by cluster sampling from different urban areas and participants were selected by simple sampling methods. A researcher made questionnaire was used to measure the data on a 5-point Likert scale, which it's validity and reliability were confirmed by experts panel and Cronbach's alpha coefficient, respectively. After collection, the data were analyzed by SPSS 20, and descriptive statistical methods, Mann-Whitney test, chi-square, with 0.05 significant level. Results: Among 60 health posts, 20 health posts (33.33% were outsourced and 40 (66.66% were managed by the public sector. Results showed that in health centers outsourced , overall satisfaction of the child care and vaccinations and maternity care were respectively, 64.5 and 55.42 and 67.43 percent and in public health posts were respectively, 35.5 and 44.58 and 37.66 percent and this difference was significant. Client satisfaction in the public health posts of the vaccination (57.1% compared with client satisfaction in the outsourced health posts (47.2% was higher, also at public health posts, satisfaction of the scientific skill employees (55.1 percent assigned to the outsourced health posts (44.9% was even greater, that this difference was significant. Conclusion: Results of the present study showed that, there is a significant difference in satisfaction of clients in public health posts and outsourced health posts It seems

Energy managing of outsourcing principle

International Nuclear Information System (INIS)

Uran, Vedran

2004-01-01

Outsourcing means ownership or rent, management and user transmission of one type of operation of a certain company whose core-business is not that to another company bearing that business as the core one. That kind of operation and management relationship among certain activities in this work paper is described between companies of public, services and industrial sector and outsourcing company for energy supply. Benefits and barriers of outsourcing company for energy supply in Croatia are discussed. (Author)

Developing offshore outsourcing practices in a global selective outsourcing environment – the IT supplier’s viewpoint

Directory of Open Access Journals (Sweden)

Anne-Maarit University of Turku

2017-01-01

Full Text Available Currently, internal IT organizations use outsourcing and offshore arrangements to achieve cost savings and gain access to new capabilities. It was found that suppliers’ personnel at the operational level can face challenges with internalizing their operations based on the agreed outsourcing practices and transferred responsibilities. This study gives voice to the supplier and studies the impact of offshore outsourcing operation development activities. The internal IT unit from Nokia Devices selectively outsourced global IT service activities and responsibilities to the IT supplier. The outsourced activities were implemented by offshore centers in India and China. It was found that the global selective outsourcing environment (GSOE did not provide a solution to all of their expectations, and new unexpected challenges occurred. Several practices, communication and information sharing, and behavior-related lessons learned items were identified. It was found that the GSOE operation needs to be developed and implemented in an agile and incremental manner, instead of a singular implementation approach. Also, the globally distributed teams’ group dynamics critically impacted on the teams’ ability to work. The lessons learned items and recommendations can be utilized by other companies during their mode-of-operation development.

The Stages of Implementing the Accounting Outsourcing

Directory of Open Access Journals (Sweden)

Liakhovych Halyna I.

2017-04-01

Full Text Available The article is aimed at substantiating the procedure for implementing the accounting outsourcing, determining its stages and phases, and to address the problematic issues that arise through the main phases. The general sequence of outsourcing of accounting functions has been disclosed. It has been proposed to allocate preparatory, technological and performance stages in the course of the accounting outsourcing process. It has been found that determining the procedure and organization of the transition to accounting outsourcing is crucial in ensuring its efficiency, so that greater emphasis is placed on the first stage. A sequence of actions in the substantiation of choice for outsourcing as a form of accounting organization has been determined. The list of criteria of choice from the enterprises-outsourcers for accounting record-keeping has been clarified.

Enacting outsourcing: An innovation process perspective

Directory of Open Access Journals (Sweden)

Benedikte Borgström

2010-11-01

Full Text Available Much research has been done on outsourcing. However, we still know little about outsourcing based on a social process view on innovation. Outsourcing is an innovation as a logistics-related process that is perceived as new by the adopter. We will explore and analyse an outsourcing idea, its development and implementation, from an innovation perspective. The development is studied in a qualitative, long-term process study. The analysis draws on Hoholm’s (2009 model of innovation processes. It extends the applicability of this innovation model and its methodology of following the action into logistics and supply chain management (SCM research. The outsourcing process is an innovation that develops in a rational way based on the incremental process because of its actor-network and simultaneous reflection. Interactions and confrontations come about because of involved contrary forces such as competing objectives. The model explains the practice of SCM innovation and increases the understanding of dynamics and complexity. The process study brings insights to cause-effect relations in the development of outsourcing that are consequential to innovative logistics and SCM.

Offshore Outsourcing

DEFF Research Database (Denmark)

Benito, Gabriel; Dovgan, Olesya; Petersen, Bent

2013-01-01

Corp had outsourced part of its software development work to two Ukrainian companies. The case study approach allowed us to explore the dynamic processes in depth. The study shows that involvement in the foreign market generates learning in various forms that provide a foundation for eventual mode...... development or change—beyond outsourcing specific learning. At the same time, restrictions on 3rd parties’, that is, independent vendors’ access to confidential client data, as well as protection of specific investments in human assets, may eventually become a driver for mode change, as in the SimCorp case...

Information technology: management issues in outsource contracts.

OpenAIRE

2008-01-01

This study concerns the investigation of management issues within information technology outsourcing contracts. The information technology outsourcing life cycle is used as the flow structure for the investigation. The associated user expectations that occur in each of the phases of the information technology outsourcing life cycle are identified. Following the identification of the management and user expectation issues in each phase of the outsource life cycle, the “Coetzee solution framewo...

Outsourcing in private healthcare organisations: a Greek perspective.

Science.gov (United States)

Moschuris, Socrates J; Kondylis, Michael N

2007-01-01

The purpose of this paper is to present a study carried out to investigate the extent of outsourcing, the decision-making process, the impact of outsourcing, and the future trend of outsourcing in private healthcare organisations in Greece. A survey instrument was designed and mailed to a random sample of 100 private healthcare organisations in Greece. A total of 25 usable questionnaires were received, representing a response rate of 25 percent. The survey instrument focused on the extent to which private healthcare organisations outsource services, the decision-making process for choosing an external service provider, the impact of outsourcing, and the future trend of outsourcing. Private healthcare organisations in Greece outsource a variety of activities. Cost savings, customisation, and customer satisfaction are the main factors affecting the outsourcing decision. The cooperation with a contract service provider has led to an improvement in customer satisfaction and to a cost reduction. Most users are highly satisfied with the performance of these companies and believe that there will be a future increase in the usage of these services. The paper provides a framework regarding outsourcing in private healthcare organisations. This research fills the gap in the area of outsourcing in private healthcare organisations in Greece.

AN EMPIRICAL STUDY ON THE BENEFITS AND THE RISKS OF OUTSOURCING LOGISTICS IN THE ROMANIAN INDUSTRY

Directory of Open Access Journals (Sweden)

Mureºan Ioana

2012-07-01

Full Text Available Logistics outsourcing is considered to be an excellent source of competitive advantage for companies. Its benefits are long praised about in the specialty literature, but its risks are often briefly described. We believe that both the benefits and the risks of outsourcing logistics extremely important and must be regarded as a source of success or failure as it will be described in this paper. Our research objectives refer to investigating the main outsourcing risks and benefits in the contemporary Romanian industry sector, in order to be able to identify which are the most threatening risks and also the most wanted benefits in the opinion of the production companies. We regard logistics outsourcing as an exceedingly captivating and up-to-date topic, because it provides a satisfactory solution to various company issues that pertain to increased specialization, collaboration and integration in efficient and effective supply chains. The management of this activity with its main functions including the benefits and the risks will be approached in our research. The outsourcing of logistic services is a complex concept that our paper undertakes to discuss in some costs, access to new and costly technologies, scale economies, of its aspects. Our study is developed on 108 Romanian companies that have more than 50 employees. Based on our previous studies in Romanian industry, we decided that our research is best based mainly on quantitative methods. The instrument of our research is the structured questionnaire. The general goal of our research is to investigate the way in which companies manage the risks and the benefits both expected and attained in the process of outsourcing logistics. The implications of our research for the field of logistics refer to the fact that we were able to identify which are the most important and attainable outsourcing logistics benefits out of the large number stated in the international literature. Furthermore, we

Outsourcing Software quality

OpenAIRE

Kaur, Amanpreet

2013-01-01

The key factors which have led to a growing trend of outsourcing are:? Lack of expert-labor in some portions of the business process.? Availability of cheaper labor, whilst not comprising on the quality of output.? Ability and feasibility to concentrate on the other crucial business process.These factors have specifically contributed to most of the outsourced partnersacross different locations in the world. Expertise in communication capabilities,technical expertise and favorable financial pa...

PECULIARITIES OF THE INTERNATIONAL OUTSOURCING SERVICES: UKRAINIAN PERSPECTIVES

OpenAIRE

Natalia Maslii; Natalia Zakharchenko; Luydmila Kostolonova

2017-01-01

This article analyses the theoretical foundations of outsourcing and the focus of the outsourcing market in Ukraine. The criteria of assessment for the transfer of business functions to outsourcing are determined and EMEA evaluated according to these criteria. The aim of this work is to study the international outsourcing of services and the implementation of analysis of the characteristics of the process of selecting areas for the transfer of business functions to international outsourcing, ...

Data management in maintenance outsourcing

International Nuclear Information System (INIS)

Murthy, D.N.P.; Karim, M.R.; Ahmadi, A.

2015-01-01

Most businesses view maintenance as tasks carried out by technicians and the data collected is mostly cost related. There is a growing trend towards outsourcing of maintenance and the data collection issues are not addressed properly in most maintenance service contracts. Effective maintenance management requires proper data management - data collection and analysis for decision-making. This requires a proper framework and when maintenance is outsourced it raises several issues and challenges. The paper develops a framework for data management when maintenance is outsourced and looks at a real case study that highlights the need for proper data management. - Highlights: • Framework for data management in maintenance outsourcing. • Black-box to grey-box approaches for modelling. • Improvements to maintenance decision-making. • Case study to illustrate the approaches and the shortcomings in data collection

Outsourcing within aerospace manufacturing enterprises: A phenomenological study and outsourcing leadership model

Science.gov (United States)

Sampson, Enrique, Jr.

Many aerospace workers believe transferring work projects abroad has an erosive effect on the U.S. aerospace industry (Pritchard, 2002). This qualitative phenomenological study examines factors for outsourcing decisions and the perceived effects of outsourcing on U.S. aerospace workers. The research sample consists of aerospace industry leaders and nonleaders from the East Coast, Midwest, and West Coast of the United States. Moustakas' modified van Kaam methods of analysis (1994) and Decision Explorer analysis software were applied to the interview transcripts. Resultant data identified five core themes: communication, best value, opportunities, cost, and offset consideration. The themes provided the framework for a model designed to assist leaders in making effective decisions and communicating the benefits of those decisions when considering outsourcing of work projects.

United States Offshoring of Information Technology: An Empirical Investigation of Factors Inhibiting Sub-Saharan Africa

Science.gov (United States)

Omoregie, Harry O.

2012-01-01

In the last decade, the global information technology offshoring (ITO) and business process outsourcing (BPO) services have grown significantly, especially in Asia. The increased demand for offshore services in Asia has presented a difficult problem for U.S. organizations because countries such as India are now experiencing saturation of labor…

Outsourcing, public Input provision and policy cooperation

OpenAIRE

Aronsson, Thomas; Koskela, Erkki

2009-01-01

This paper concerns public input provision as an instrument for redistribution under international outsourcing by using a model-economy comprising two countries, North and South, where firms in the North may outsource part of their low-skilled labor intensive production to the South. We consider two interrelated issues: (i) the incentives for each country to modify the provision of public input goods in response to international outsourcing, and (ii) whether international outsourcing justifie...

Outsourcing in libraries

Directory of Open Access Journals (Sweden)

Matjaž Žaucer

1999-01-01

Full Text Available Like other organisations more flexible libraries tend to conform to the changing environment as this is the only way to be successful and effective. They are expected to offer "more for less" and they are reorganising and searching the ways to reduce the costs. Outsourcing is one of possible solutions. The article deals with the possibilities of outsourcing in libraries, higher quality of their work eoneentrated on principal activities and gives some experienees in this field.

Existence of the uranyl ion at regular Sr site in U doped SrBPO5

International Nuclear Information System (INIS)

Mithlesh Kumar; Mohapatra, M.; Natarajan, V.

2014-01-01

Actinide doped alkaline earth borophosphates of the general formula MBPO 5 (M = Ca 2+ , Sr 2+ , Ba 2+ ) are of special interest due to array of defect centers that can be generated in these compounds by internal (α and γ) irradiation effects. Further, the crystalline alkaline earth borophosphates are also reported to be isostructural with stillwellite-LnBSiO 5 , which are built up by BO 4 and SiO 4 tetrahedra. This structure suggests that the host MBPO 5 should be a good matrix for luminescence investigations for suitable activator ions. The important advantages of MBPO 5 type systems are their high luminescence, moderate preparation temperature and low thermal degradation. XRD pattern of the prepared phosphor confirmed the formation of SrBPO 5 in a single phase. The presence of uranium in SrBPO 5 sample was ascertained from Energy Dispersive X-ray Fluorescence (EDXRF) measurements performed on a Jordan Valley instrument. The U content in the sample was found to be about 0.85%. An Inductively Coupled Plasma Atomic Emission Spectrometric (ICP-AES), Jobin Yvon, France was used for analysis of the sample, which showed all other metallic impurities except U to be present at concentrations below 5 :U, PL, TSL and ESR studies were conducted on the solid state route samples. PL and TSL techniques were used with a view to understand the species responsible for the luminescence and its site symmetry

Taking the pulse of strategic outsourcing relationships.

Science.gov (United States)

Getz, Kenneth A; Lamberti, Mary Jo; Kaitin, Kenneth I

2014-10-01

Articles in peer-reviewed journals and the trade press presuppose that strategic outsourcing relationships have been formed to replace preexisting collaborative approaches with contract research organizations. They do not consider that large, fragmented pharmaceutical and biotechnology companies may be supporting competing and conflicting relationship models simultaneously. A recent Tufts Center for the Study of Drug Development study quantifies actual strategic outsourcing practices among drug development companies and sheds new light on why these relationships may be failing. Tufts Center for the Study of Drug Development conducted an in-depth assessment of 43 Phase II and III clinical studies completed since 2012 to examine the outsourcing relationships used by 9 major pharmaceutical and biotechnology companies to support key functional areas. Descriptive statistics were assessed and t tests were performed to characterize outsourcing practices by function and to determine differences in study performance between transactional and strategic outsourcing relationships. The results indicate that sponsor companies are using a variety of outsourcing relationship models to support their studies, mixing and matching the use of internal staff, and using traditional transactional and strategic outsourcing relationships simultaneously. Specifically, despite the fact that each sponsor company had entered into several strategic outsourcing relationships, in no instance did a single contract research organization manage all functional areas supporting an individual Phase II or III study. In addition, sponsor companies vary the types of outsourcing relationship models that they use on a study-by-study basis. The inability of pharmaceutical and biotechnology companies to consistently embrace and coordinate sourcing strategies is creating internal friction and inefficiency. As a result, the expected impact of strategic outsourcing relationships on drug development performance

Human Resource Outsourcing Success

OpenAIRE

Hasliza Abdul-Halim; Elaine Ee; T. Ramayah; Noor Hazlina Ahmad

2014-01-01

The existing literature on partnership seems to take the relationship between partnership quality and outsourcing success for granted. Therefore, this article aims at examining the role of service quality in strengthening the relationship between partnership quality and human resource (HR) outsourcing success. The samples were obtained from 96 manufacturing organizations in Penang, Malaysia. The results showed that par...

Strategies for successful revenue cycle outsourcing.

Science.gov (United States)

Lisowski, Duane A; Sanderson, Brian

2013-09-01

Revenue cycle outsourcing can offer hospitals and health systems many advantages, including cost savings and revenue gains, but it also carries risks. Some organizations may choose to outsource revenue cycle to third-party service providers; others may opt to develop internal centers of excellence. Hospitals and health systems should consider IT system compatibility, payment arrangements, and incentive and value alignment when selecting an outsourcing partner.

An application of DEMATEL technique to find the effect of different factors influencing outsourcing activities in water and switch organization

Directory of Open Access Journals (Sweden)

Fatimah Hemati

2012-10-01

Full Text Available Outsourcing plays an important role on reducing unnecessary activities in any organization and helps focus only on value added activities. Water resource organization in each city is responsible to supply fresh and clean water and dispose switch as efficiently as possible and all citizens normally benefit from these organizations. The proposed model of this paper uses DEMATEL to prioritize 14 different factors influencing on outsourcing activities. The survey was performed from October, 2011 to May, 2012 among employees on work for water resource organization in city of Semnan, Iran. The survey chooses a sample of 92 employees out of 120 people who worked for this organization. Cronbach alpha is calculated as 90%, which is well above the minimum acceptable level. The results of the survey indicate that expediting work process is the most important factor while reducing the cost is considered as the least important factors among 14 different items.

The Morning After: What Happens When Outsourcing Relationships End?

Science.gov (United States)

Barney, Hamish T.; Low, Graham C.; Aurum, Aybüke

Many firms are reevaluating their initial outsourcing decisions for various reasons, including whether the goals set for the outsourcing effort were achieved, changes in the business environment, internal changes, and/or mergers. An increasing number of outsourcing deals are being terminated and backsourced or re-outsourced. According to a recent international industry survey 49% of companies engaged in outsourcing have terminated outsourcing contracts prematurely. Research has not reflected this trend with few studies concentrating on what firms do after they terminate or fail to extend an outsourcing contract. It is argued that there is a need to study this important and increasingly frequent decision. The main contribution of this chapter is to present an outsourcing decision model and demonstrate its applicability with respect to a recent sourcing decision.

Moving Beyond Outsourcing

DEFF Research Database (Denmark)

Rai, Sudhanshu

markets is the key driver. This does not imply that outsourcing will disappear but it does mean that firms will engage in globalization using innovative mix of business models and technical platforms. We discuss the implication of this slow transformation to co-creation of innovation for the global...... outsourcing industry. The key thesis of this paper is to discuss co-creation as a form of innovation and how such a form of innovation is likely to bring Indian companies rich dividends....

Developing an English for Specific Purpose Curriculum for Asian Call Centres: How Theory Can Inform Practice

Science.gov (United States)

Lockwood, Jane

2012-01-01

The primary focus of this article is the investigation of how current applied linguistic research into the nature of call centre communication breakdown in business processing outsourcing (BPO) sites such as India and the Philippines, can impact English communications training program content and design for this industry. It is argued that a…

A Grounded Theory for Regional Development through the IT Offshoring Industry with the Triple-Helix Involvment

Science.gov (United States)

Villarreal de la Garza, Sonia

2011-01-01

The purpose of this qualitative grounded study was to explore the thoughts, experiences, and needs of potential clients and of the triple-helix members with the intention to establish a framework to support the development of the regional economy through the information technology (IT) and business processing outsourcing (BPO) offshoring industry.…

Outsourcing Systems Development for e-Learning Applications

Science.gov (United States)

Brodahl, Cornelia; Oftedahl, Heidi

2012-01-01

This study investigated outsourcing of the development of visual, animated and interactive learning objects for mathematics education by a Norwegian university to software vendors in China. It sought to understand the challenges in this outsourcing engagement and competences needed to meet the challenges. The authors tested outsourcing strategies…

The performance of companies in terms of outsourcing

Directory of Open Access Journals (Sweden)

Dubrovskaya Tat’yana Nikolaevna

2016-04-01

Full Text Available In the article the essence of outsourcing as a new form of employment relations is considered, its features are defined in comparison with traditional forms of employment, its advantages and disadvantages are given. The authors describe the reasons why companies resort to outsourcing, in particular, on the example of small business, illustrate the strategic importance of outsourcing. The practical application of outsourcing is becoming more widespread in the modern business. The scientific and actual role of outsourcing in the management of the enterprise has greatly increased, which is proved by the fact that today more than fifty per cent of current foreign companies apply data approach. Thus today in the Russian Federation outsourcing is at an early stage of formation and relates mainly to restructuring of business entities and development of the market of information technologies. The analysis allowed determining the provisional value of the outsourcers’ services. The basis of determining the cost of the services is the cost of maintenance of one unit of standard accounting service. The calculations show that for the investigated enterprise it is very advantageous to transfer a number of business process to outsourcing, and there is a need to carefully consider over the choice of an outsourcer in order to avoid the negative sides of the work under this type of agreements. When deciding about outsourcing, one needs to analyze the financial and organizational costs, while keeping the risks of associated with the work in terms of outsourcing in the analysis area.

Two-Way Outsourcing, International Migration, and Wage Inequality

OpenAIRE

Morihiro Yomogida; Laixun Zhao

2009-01-01

This paper develops a general equilibrium model with a vertical production structure to examine the relationship between offshore outsourcing and international migration,especially emphasizing their effects on the wages of skilled and unskilled workers. Two-way outsourcing (simultaneous insourcing and outsourcing) in skilled-labor intensive services arises due to product differentiation and scale economies, and outsourcing in unskilled-labor intensive processing occurs because of factor endow...

PECULIARITIES OF THE INTERNATIONAL OUTSOURCING SERVICES: UKRAINIAN PERSPECTIVES

Directory of Open Access Journals (Sweden)

Natalia Maslii

2017-11-01

Full Text Available This article analyses the theoretical foundations of outsourcing and the focus of the outsourcing market in Ukraine. The criteria of assessment for the transfer of business functions to outsourcing are determined and EMEA evaluated according to these criteria. The aim of this work is to study the international outsourcing of services and the implementation of analysis of the characteristics of the process of selecting areas for the transfer of business functions to international outsourcing, and in this context to determine the prospects for Ukrainian companies in this market. Methodology. The study is based on the estimation of the states of the EMEA on the key criteria for transferring business functions to outsourcing. When assessing countries, factors are used, which are important indicators of the economic and political climate in the country, and you need to consider when choosing where to send the direction to outsourcing. The assessment of the countries is conducted on a number of criteria such as: labour cost in the country, the attitude to private property, foreign languages’ skills (in the language of the country of the customer, availability of developed infrastructure, government support, and implemented under this context measures of state regulation, etc. Results of the evaluation showed that over the past few years in many countries, there has been rather significant activity aimed at improving the country’s attractiveness as an international outsourcers, including in Ukraine, so Ukraine has all the prerequisites to occupy a worthy place in the market players of international outsourcing and thus get all the benefits of scientific and technical development and integration in the innovation sector of the world economy. Practical implications. The research is needed for the classification of countries according to their attractiveness because each customer has their own priorities when choosing a supplier and in order to

Outsourcing and supplier learning

DEFF Research Database (Denmark)

Lema, Rasmus

2012-01-01

that learning from customers was important but insufficient for making the transition. Capability formation depended significantly on other channels and mechanisms outside or independent of outsourcing relationships. This paper shows how firms actively mobilised and combined internal and external sources......There is increasing agreement that Indian software firms are making the transition from competitive advantage based on low cost to competitive advantage based on innovation. However, there are few insights about how this transition process works. This paper seeks to bring together the outsourcing......, global value chains and firm capability literatures. It draws on empirical material focused on learning and innovation ‘events’ in Indian software firms – their inputs and sources – and makes headway in opening the ‘black box’ of supplier learning in outsourcing relationships. This paper suggests...

Outsourced pattern matching

DEFF Research Database (Denmark)

Faust, Sebastian; Hazay, Carmit; Venturi, Daniele

2013-01-01

In secure delegatable computation, computationally weak devices (or clients) wish to outsource their computation and data to an untrusted server in the cloud. While most earlier work considers the general question of how to securely outsource any computation to the cloud server, we focus...... that contain confidential data (e.g., health related data about patient history). Our constructions offer simulation-based security in the presence of semi-honest and malicious adversaries (in the random oracle model) and limit the communication in the query phase to O(m) bits plus the number of occurrences...

Analysis of the Expediency of Switching to Accounting Outsourcing

Directory of Open Access Journals (Sweden)

Liakhovych Halyna І.

2017-12-01

Full Text Available The aim of the article is to justify the methodology for analysis of the expediency of switching to accounting outsourcing. Based on considering scientific papers, approaches to analyzing the expediency of switching to accounting outsourcing are generalized; special attention is paid to analyzing transaction costs of accounting outsourcing, which under current conditions are one of the defining quantitative criteria for choosing this form of organization of accounting. The choice of the type of accounting outsourcing (full or partial for various groups of enterprises (micro-enterprises, small and medium-sized, large ones is justified. There determined the sequence of analyzing the expediency of switching to accounting outsourcing that implies identification of the areas of accounting for transferring; selection of an outsourcer; assessment of risks associated with reliability of the outsourcer. Prospects for further research are the issue of analyzing the effectiveness of outsourcing as a form of organization of accounting.

OUTSOURCING FAILURES IN SME’S: CASE STUDY APPROACH

Directory of Open Access Journals (Sweden)

Kaja Prystupa

2015-06-01

Full Text Available Outsourcing, which is a popular business strategy among large companies, is also an attractive option for small entities. However, in order to bring expected results, outsourcing requires knowledge of potential risks and ability of managing them. Even large companies need to face various outsourcing challenges, however, at least they dispose richer resources than small organizations and their success is less dependent on single product delivery. Therefore the aim of the research was to examine the reasons of failure of outsourcing initiatives in SMEs. The authors followed the qualitative approach based on case study method. The obtained results brought contributions in both areas: theoretical as the issue of outsourcing initiatives in SMEs has been analysed to a limited extent; as well as practical because it brought important insight for managers by indicating risks of that they should be aware and properly prepared. The findings indicated the importance of: strategic planning on outsourcing initiative and the development and maintenance of close relations of outsourcing companies with its vendor.

A fuzzy decision making method for outsourcing activities

Directory of Open Access Journals (Sweden)

Zahra Afrandkhalilabad

2012-09-01

Full Text Available Optimization of outsourcing operations plays an important role on development and progress for modern organizations. One important question in optimization process is to find a tradeoff between advantage and disadvantage of outsourcing and make appropriate decision whenever outsourcing action is necessary. In fact, there are several cases where outsourcing is not implemented properly and organizations suffer from the consequences. The primary purpose of this paper is to investigate various aspects of outsourcing to facilitate decision-making process in fuzzy environments. The preliminary results detect some of the necessary actions for decision making operations.DOI: 10.5267/j.msl.2012.10.005Keywords:

Analysis of Increased Information Technology Outsourcing Factors

Directory of Open Access Journals (Sweden)

Brcar Franc

2013-01-01

Full Text Available The study explores the field of IT outsourcing. The narrow field of research is to build a model of IT outsourcing based on influential factors. The purpose of this research is to determine the influential factors on IT outsourcing expansion. A survey was conducted with 141 large-sized Slovenian companies. Data were statistically analyzed using binary logistic regression. The final model contains five factors: (1 management’s support; (2 knowledge on IT outsourcing; (3 improvement of efficiency and effectiveness; (4 quality improvement of IT services; and (5 innovation improvement of IT. Managers immediately can use the results of this research in their decision-making. Increased performance of each individual organization is to the benefit of the entire society. The examination of IT outsourcing with the methods used is the first such research in Slovenia.

Build-operate-transfer Outsourcing Contracts in Services

DEFF Research Database (Denmark)

Ørberg Jensen, Peter D.; Petersen, Bent

2013-01-01

Build-operate-transfer (BOT) contracting has been widely used in the engineering and construction industry and has recently spread into the service industry domains. Notably, service provider firms from emerging markets, India in particular, are now offering BOT outsourcing contracts in which...... the client firms are allotted call options, i.e. the right, but not the obligation, to transfer pre-specified assets from the service provider. As such, BOT outsourcing contracts seems to be an interesting contractual novelty that combines the advantages of outsourced and captive offshoring operations....... In this paper we investigate under which circumstances a BOT outsourcing contract (i.e. a contract where the client firm exercises its call option) is beneficial, or the opposite, to the emerging market vendor firm. Whether BOT outsourcing contracts are boon or bane to an emerging market vendor basically hinges...

Calculating Outsourcing Strategies and Trials of Strength

DEFF Research Database (Denmark)

Christensen, Mark; Skærbæk, Peter; Tryggestad, Kjell

. The alternative option was an immediate outsourcing strategy with facility services being the object of large cross-functional contracts for all Danish military establishments. By succeeding in presenting ‘internal optimization’ as an outsourcing option (as opposed to the usual ‘make’ option) this case...... outsourcing strategies during a series of trials of strength, 2. develops the concept of ‘trial of strength’ for accounting and organization research by showing how ‘the rules of the game’ for the trials of strength can become challenged and controversial, 3. shows that, in addition to the pervasive role......Public sector outsourcing is a program within a suite of contemporary reforms mobilizing private enterprises in the belief of a more efficient public sector. Danish Armed Forces outsourcing of its facility services and management emerged as an option in 1991. Two strategic options developed: one...

International Outsourcing and Productivity in Italian Manufacturing Sectors

OpenAIRE

Lo Turco Alessia

2007-01-01

This paper estimates the effect of international outsourcing of materials and services on productivity in Italian manufacturing sectors during the period 1985-1997. Three different measures of outsourcing are used. Firstly, a "narrow" measure of outsourcing is calculated as the intensity of intermediate inputs that each sector imports from the same sector abroad. Secondly, a "broad" measure of outsourcing of materials is calculated as the intensity of materials imported from non-energy manufa...

The Outsourcing as a Means to Organize the Marketing Analysi

Directory of Open Access Journals (Sweden)

Ivanenko Valentyna O.

2017-08-01

Full Text Available The article is aimed at substantiating expediency of the use of outsourcing as a means to organize the marketing analysis. The article is concerned with the theoretical-methodical foundations of using the outsourcing marketing analysis, in particular: approaches to interpretation of outsourcing have been considered and the key aspects that characterize it have been allocated; benefits of using the outsourcing marketing analysis have been proven; the main tasks of marketing analysis, which would be expedient to use for outsourcing, have been allocated; the basic criteria for choosing the external professionals when using the outsourcing of marketing analysis have been defined; stages of marketing analysis in terms of using the outsourcing have been proposed, as well as indicators for qualitative and quantitative evaluation of the efficiency of outsourcing of marketing analysis; a scale for the proposed coefficient of efficiency of the outsourcing of marketing analysis has been substantiated.

Critical success factors for mutual collaboration with suppliers in IT outsourcing industry: a case study of a top IT outsourcing company in Korea

Science.gov (United States)

Cha, Kyung-Jin; Kim, Yang Sok

2018-01-01

Nowadays, information technology (IT) outsourcing companies face enduring demands to reduce cost while increasing productivity. This pressure leads many IT outsourcing companies to rely on outsourcing arrangements with IT personnel suppliers. In order to maximise efficiency, outsourcing companies have focused on fostering high-performing suppliers through improved collaboration and mutual relations. However, it is very difficult to advance to a long-term partnership using the existing outsourcing process because of insufficient collaboration between IT outsourcing companies and their suppliers. Based on collaboration perspective of supply chain management (SCM), this study identifies the critical success factors for collaborative strategic partnerships and presents an evaluation framework for assessing and managing suppliers. We have developed an organisational process model for Supplier relationship management (SRM)-based collaboration which includes some of the key constructs from the previous studies and interviews with the IT outsourcing industry people. In this study, we will identify four types of strategic suppliers and suggest approaches for improving collaborative relationship between an IT outsourcing company and its partner companies. In addition, to validate the feasibility of the proposed model, we applied it to a well-known Korean IT outsourcing company 'A'.

International Outsourcing and Individual Job Separations

DEFF Research Database (Denmark)

Munch, Jakob Roland

This paper studies the effects of international outsourcing on individual transitions out of jobs in the Danish manufacturing sector for the period 1992-2001. Estimation of a single risk duration model, where no distinction is made between different types of transitions out of the job, shows...... that outsourcing has a clear significant positive effect on the job separation rate, but the effect corresponds to a limited number of lost jobs. A competing risks duration model that distinguishes between job-to-job and job-to-unemployment transitions is also estimated. Outsourcing is found to increase...... the unemployment risk of workers and in particular low-skilled workers, but again the quantitative impact is not dramatic. Outsourcing also increases the job change hazard rate and mostly so for high-skilled workers...

Challenges posed by alien culture diffusion for employees of call centers in Mumbai

OpenAIRE

Hegde, Sandeep

2016-01-01

Since the last decade, there has been a tremendous growth in the call center businesses in several metropolitan and urban cities in India. Mumbai city is no exception to this sudden boom. The call center businesses employ over 500,000 nascent employees in the age group of 18-28 yrs in Mumbai. The nature of outsourced work along with the odd working hours in this industry leads to high employee attrition in the call centers. Job satisfaction, high levels of stress, health issues, employee safe...

Outsourcing decision factors in publicly owned electric utilities

Science.gov (United States)

Gonzales, James Edward

Purpose. The outsourcing of services in publicly owned electric utilities has generated some controversy. The purpose of this study was to explore this controversy by investigating the relationships between eight key independent variables and a dependent variable, "manager perceptions of overall value of outsourced services." The intent was to provide data so that utilities could make better decisions regarding outsourcing efforts. Theoretical framework. Decision theory was used as the framework for analyzing variables and alternatives used to support the outsourcing decision-making process. By reviewing these eight variables and the projected outputs and outcomes, a more predictive and potentially successful outsourcing effort can be realized. Methodology. A survey was distributed to a sample of 323 publicly owned electric utilities randomly selected from a population of 2,020 in the United States. Analysis of the data was made using statistical techniques including the Chi-Square, Lambda, Spearman's coefficient of rank correlation, as well as the Hypothesis Test, Rank Correlation, to test for relationships among the variables. Findings. Relationships among the eight key variables and perceptions of the overall value of outsourced services were generally weak. The notable exception was with the driving force (reason) for outsourcing decisions where the relationship was strongly positive. Conclusions and recommendations. The data in support of the research questions suggest that seven of the eight key variables may be weakly predictive of perceptions of the overall value of outsourced services. However, the primary driving force for outsourcing was strongly predictive. The data also suggest that many of the sampled utilities did not formally address these variables and alternatives, and therefore may not be achieving maximal results. Further studies utilizing customer perceptions rather than those of outsourcing service managers are recommended. In addition, it is

"The Economics of Outsourcing: How Should Policy Respond?"

OpenAIRE

Thomas I. Palley

2007-01-01

According to Research Associate Thomas I. Palley, global outsourcing represents a new economic challenge that calls for a new set of institutions. In this brief, he expands upon the problems of offshore outsourcing as outlined in Public Policy Brief no. 86 and focuses on the microeconomic foundations. He argues that outsourcing is a central element of globalization that is best understood as a new form of competition. Palley urges policymakers to understand the economic basis of outsourcing i...

Determinants of information technology outsourcing among health maintenance organizations.

Science.gov (United States)

Wholey, D R; Padman, R; Hamer, R; Schwartz, S

2001-09-01

We analyze the determinants of HMO information technology outsourcing using two studies. Study 1 examines the effect of asset specificity on outsourcing for development and operation activities, using HMO specific fixed effects to control for differences between HMOs. Study 2 regresses the HMO specific fixed effects from Study 1, which measure an HMO's propensity to outsource, on HMO characteristics. The data comes from a 1995 InterStudy survey about information technology organization of HMOs. While HMOs split roughly equally in outsourcing information technology development activities, they are extremely unlikely to outsource the day-to-day operation of information systems. The greater an HMO's information technology capability and the complexity of information systems supported, the less likely is an HMO to outsource. While HMOs less than two years old, for-profit HMOs, local or Blue Cross-affiliated HMOs, and mixed HMOs are more likely to outsource, federally qualified HMOs are less likely to outsource. Policy and managerial implications for the adoption and diffusion of new ways of organizing information technology, such as application service providers (ASPs), are discussed.

A STUDY OF INFORMATION TECHNOLOGY OUTSOURCING

OpenAIRE

Boldea, Ioan

2006-01-01

IT outsourcing is the practice of contracting out the running of a part of an organization computer department. It is not a new phenomenon, but the scale and scope of its occurrence has greatly increased over the last decade. Due to the fact that IT outsourcing has no obviously and quantifiable benefits, most of the business entities choose not to do outsource their IT. The paper is based on the idea of incapability of exact determination of IT services costs. The purpose of this research...

A Model for Outsourcing HRD

Science.gov (United States)

Simmonds, David; Gibson, Rebecca

2008-01-01

Purpose: The purpose of this paper is to provide an overview of approaches to outsourcing HRD in the UK. Design/methodology/approach: This paper employs semi-structured interviews and case studies. The research model was developed from a literature review. Findings: There are many problems associated with outsourcing any or all aspects of the HRD…

MANAGEMENTUL RISCURILOR ÎN CADRUL CONTRACTELOR DE OUTSOURCING

Directory of Open Access Journals (Sweden)

Roman ZUBCO

2015-12-01

Full Text Available În articol sunt evidenţiate trăsăturile specifice ale cadrului contractual al outsourcing-ului şi măsurile de atenuare a riscurilor aferente. Autorul descrie efectele generate de transferul de active în cadrul externalizării proceselor de produ­cere şi argumentează atât laturile pozitive ale acestui fenomen, cât şi constrângerile ce pot rezulta. De asemenea, sunt menţionate elementele-cheie ale unui acord de outsourcing, care, în viziunea autorului, reprezintă precondiţiile unui parteneriat de succes în domeniul externalizării business-proceselor. THE RISK MANAGEMENT OF OUTSOURCING CONTRACTS The article highlights the special features of the contractual framework of the outsourcing and measures to mitigate the risks. The author describes the effects generated by the transfer of assets within the outsourcing of production processes and argues both positive sides of this phenomenon and constraints that may result. Also in the article are mentioned the key elements of an outsourcing agreement which in the author's vision represents a successful partnership in the field of outsourcing business processes. 

International outsourcing under monopolistic competition: winners and losers

OpenAIRE

Do, Viet; van Long, Ngo

2007-01-01

We show that, even with flexible domestic wages, international outsourcing may worsen the welfare of the home country and reduce the profits of all firms. If wages are rigid, outsourcing is welfare-improving if and only if the sum of the "trade creation" effect and the "exploitation effect" exceeds the "trade diversion" effect. A wage subsidy may improve welfare. We also extend the model to a two-period framework. Delaying outsourcing can be gainful because the fixed cost of outsourcing may f...

Outsourcing the law firm library: the UK experience

OpenAIRE

Brown, Fiona

2017-01-01

Since 2009, a number of large and leading UK law firms have outsourced their in-house law library and research service to outsource service providers. Integreon, the leading provider of these services in the UK, commenced operations in Australia in 2011. Since that time, a number of other providers of outsourced law library and legal research services have attracted a number of top-tier Australian law firms as clients. These outsource providers are not currently providing law library and lega...

Outsourcing of Primary Health Cares: Which Activities?

Directory of Open Access Journals (Sweden)

Sayed Mahdi Madani

2016-07-01

Full Text Available the primary health cares are among the individuals’ primary rights and their outsourcing can pave the way to more suitable use of resources for the field inside and outside of the organization and in this way make possible the better cares. The aim of this study was to determine the type of primary health cares that can be outsourced in Iran; this study embarked upon specifying which one, among the primary health cares, has ability of being outsourced by contractors outside the organization. This applied study has been done by a descriptive and cross-sectional method. According to the other studies at first a general framework was founded; hence the main framework with respect to the opinions of 30 experts. Thereafter a questionnaire was compiled for ensuring its correctness and gathering other experts’ opinions. The method of experts’ judgment was used for validity and for its reliability with distribution of 30 copies the method of calculating Cronbach’ salpha, which was 0.925. Then it was distributed among experts and 786 questionnaires were completed and collected; by using the method of factor of factor and confirmatory analysis as well as the descriptive statistics we embarked upon investigating and deducing the results. For statistical investigation the software SPSS21 and AMOS20 were used. In the factor of outsourcing activities one factor only covering 55.25% of variables variance was discovered. The results suggest that the item q10, “possibility of outsourcing the concrete activities”, with factor load of 0.791 and the item q6, "outsourcing and standardization", with factor load of 0.668 have respectively the highest load and the lowest one in the definition of the factor of cares of outsourcing. The more the primary health cares are more concrete, more simple, more standardized and have the further differentiability, their successful outsourcing is highly possible; in addition only those activities are able to be

Outsourcing of Transport and Logistics Services

Directory of Open Access Journals (Sweden)

Anton Ogorelc

2007-11-01

Full Text Available The author presents the results of the research in five parts,which are interconnected. After the introduction, in part two,entitled A Framework for Logistics Outsourcing Decisions,theoretical characteristics of outsourcing are presented. Partthree, Core Competences and Outsourcing, describes the logisticscompetences. Part 4, Transp011 and Logistics Outsourcingin Europe, discusses the trends in logistics development andoutsourcing. The paper will assist managers responsible for thedevelopment of logistics strategies. The paper offers a uniquebuyer-supplier pwtnership framework by proposing that the logisticsoutsourcing will increase the competitive advantage ofmanufacturing firms.

The Impact of Outsourcing on the Japanese and South Korean Labor Markets: International Outsourcing of Intermediate Inputs and Assembly in East Asia

OpenAIRE

Ahn, Sanghoon; Fukao, Kyoji; Ito, Keiko

2009-01-01

Applying a common empirical approach to comparable industry-level data on production, trade, and labor markets for Japan and South Korea, this paper aims to investigate the impacts of outsourcing on different sectors of the labor market focusing on differences in educational attainment. While outsourcing measures used in previous studies only take account of the outsourcing of intermediate inputs, this paper, utilizing the Asian International Input-Output Tables, incorporates the outsourcing ...

Determining the mechanism of dehydration of primary, secondary, and tertiary alcohols by means of deuterium uptake on deuterated catalysts (BPO4, Ca3(PO4)2 and Sm2O3)

International Nuclear Information System (INIS)

Thomke, K.

1977-01-01

In order to gain insight into the mechanisms of dehydration (E1, E2, E1cB) of α- and β-substituted ethanols, the uptake of deuterium on deuterated catalysts [BPO 4 , Ca 3 (PO 4 ) 2 , Sm 2 O 3 ] into the alcohols and the thus formed olefines was measured. For that purpose microcatalytic and mass-spectrometric techniques were used. Most of the examined alcohols showed E1 on BPO 4 , E2 (sometimes mingled with E1) on Ca 3 (PO 4 ) 2 , and E1cB on Sm 2 O 3 . The common mechanism for ethanol on BPO 4 , for 2-propanol on Ca 3 (PO 4 ) 2 , and for 2-ethyl-2-propanol on Sm 2 O 3 was E2, i.e. that the OH-group and the β-proton were split off simultaneously. This can be explained by a decrease of the strength of the α-C-OH-bound caused by α-methyl-substitution on the one hand and by an increase of basicity of the catalyst on the other hand. (orig.) 891 HK [de

Effect of Knowledge Sharing on Success of IT Outsourcing

Directory of Open Access Journals (Sweden)

فرج‌اله رهنورد

2009-02-01

Full Text Available Nowadays, Outsourcing relationship in the area of information technology for local organizations is not an option, but a necessity strategy. By outsourcing, organizations can focus on core functions, decrease their operational costs and technology risk, and to use external sources to achieve the organizational objectives. In this research, local organizations in Zanjan province which have outsourcing experience in the area of information technology, were selected as statistical population, to study the effect of knowledge sharing based on outsourcing with regards to contingency approach. Findings of this research showed that knowledge sharing with regards to situational variables, leads to influence success of IT outsourcing. To put it in other words, relationship between knowledge sharing as independent variable and success of IT outsourcing as a dependent variable, is influenced by partnership and organizational capabilities. Therefore, IT outsourcing is a successful strategy if partners through partnership to share their organizational knowledge and by enhancing their organizational capabilities to use the transferred knowledge in an effective way.

Challenges of hotel outsourcing in Ghana: A transaction cost perspective

Directory of Open Access Journals (Sweden)

Stephen Edem Hiamey

2012-01-01

Full Text Available Outsourcing is one of the many business strategies adopted by hotels due to the many opportunities that it provides. These opportunities notwithstanding, there are teething challenges with outsourcing. This study sought to find out from hotel managers in the Accra Metropolis of Ghana some of the challenges they face with outsourcing from a transaction cost perspective. Eight in-depth interviews were conducted in six hotels that outsourced. After capturing and transcribing data, a three-tier coding system was employed to group responses under thematic networks. The global themes that emerged within and across cases were inductively analysed. It was realised that poor quality of outsourced staff, lack of product knowledge by hoteliers, monopolistic tendencies by a few outsourcers, lack of commitment on the part of outsourced staff and cost involved in outsourcing were some of the challenges faced by the hotels in the Accra Metropolis of Ghana.

Outsourcing – measuring the status quo

Directory of Open Access Journals (Sweden)

Lorraine Ellery Matthews

2017-07-01

Full Text Available This article summarizes the results of a short survey completed by 94 publishers, librarians and suppliers within the international scholarly publishing community in early 2017. From a selection of 13 categories included as a multi-choice pick-list, each with additional sub-categories – a total of 57 options – the participants identified the functions they are currently outsourcing and provided a forecast of those they are considering outsourcing in the future. The survey found the top sub-category function currently outsourced across all three stakeholder groups to be ‘Content hosting/technology platform’ (one of seven sub-categories associated under the parent category 6: ‘IT – Hosting/content’, which was selected by a total of 18 survey respondents. The survey provided new insights into the issue of outsourcing in the scholarly communications field, and the author invites further participation to build on these initial findings.

From effective accounting and reporting to efficient outsourcing

Directory of Open Access Journals (Sweden)

Meyr Daria

2014-11-01

Full Text Available This study aims to identify an effective management accounting and reporting concept for efficient outsourcing performance in sustainable organizations. Existing reporting norms of the “Systemanalyse und Programmentwicklung (SAP” platform, used in JSC "Russian Railways" (further Russian Railways were analysed. Thereby, in the paper a method of the formation of internal management accounting and reporting on the costs of outsourcing were developed. Currently, the analysis of the reports and effectiveness of outsourcing is based on the technique comparison “costs on outsourcing should be less than the cost of own units”. Effective analysis should include not one, but several factors and be based on multi-criteria approach. The main influence on the variation of such determinants as cost, productivity and staff members outsourcing has when the volume of production and prices are constant. According to the features of railway transport enterprises, existing method has been completed with statistical. It shows how outsourcing changed the performance of the company and by what factors - the average cost, or productivity, or staffing or due to variations of all three factors simultaneously. Further, the results of quantitative data analysis will be used to identify an effective management accounting in sustainable organizations while supporting the development of outsourcing.

Outsourcing Housekeeping: An insight into two cleaning companies, SOL and N-Clean, in Helsinki, Finland

OpenAIRE

Hussain, Samra

2016-01-01

The purpose of the author was to find to get an insight into the cleaning companies, in Helsin-ki, Finland, which the hotel industry is using as an external supplier for their housekeeping de-partment. The author has looked into the cleaning companies training process for the cleaning staff, employee demographics, quality control and process of handling complaints. The ad-vantages and disadvantages of outsourcing housekeeping in the hotel sector are also investi-gated. The research method...

The Impacts of Outsourcing on the Organisation & Economy : A Critical Look on Ericsson Transmission Planning Outsourced to India

OpenAIRE

Mirza, Afzal

2012-01-01

Globalisation is a phenomenon that has made the world shrink and business has crossed borders. To add over the advancement in technology has made this much easier. Companies are now indulging in outsourcing for many reasons. Recently, an increasing number of British firms have outsourced the IT and IS to India and other countries. Specifically, this study evaluates the Ericsson outsourcing its transmission planning to India and why are they doing so and how are they managing them. It also eva...

Assessing the Value Dimensions of Outsourced Maintenance Services

DEFF Research Database (Denmark)

Toossi, Amir; Lockett, Helen Louise; Raja, Jawwad

2013-01-01

Purpose – The purpose of this paper is to investigate the diverse nature of tangible and intangible value dimensions that contribute to customers’ perception of value from outsourced maintenance services. Design/methodology/approach – A multiple case study approach has been adopted. Repertory grid......, an in-depth structured interviewing technique, has been used in order to draw out the respondents’ hidden constructs in evaluating outsourced maintenance services. Data have been collected from four customer organizations of outsourced maintenance services, and a total of 33 interviews have been...... undertaken. Findings – The paper has identified a range of tangible and intangible value dimensions that are of importance in maintenance outsourcing decision making. The most important value dimensions for maintenance outsourcing were found to be specialist knowledge, accessibility (of the service provider...

Assessment of logistic outsourcing of the innovatively-active enterprise

OpenAIRE

E.A. Belovodskaya; D.A. Latunova

2013-01-01

Assessment of logistic outsourcing of the innovatively-active enterpriseThe aim of the article. The object of this article is a comparative analysis, systematization of assessment methods and methodological approach development to assess the logistics outsourcing assessment of the innovatively active enterprise. The results of the analysis. Due to our research, five approaches for outsourcing assessment were identified.The first approach suggests such way of outsourcing efficiency assessment:...

Governance Mechanisms in Information Technology Outsourcing

Science.gov (United States)

Ravindran, Kiron

2010-01-01

While the dominance of Information Technology Outsourcing (ITO) as a sourcing strategy would seem to indicate successful and well-informed practice, frequent examples of unraveled engagements highlight the associated risks. Successful instances of outsourcing suggest that governance mechanisms effectively manage the related risks. This…

Outsourcing the Air Force Mission: A Strategy for Success

National Research Council Canada - National Science Library

Palmby, William G

2006-01-01

... has become more dependent on outsourcing. Not only has the number of outsourced positions and functions increased, but also the Air Force has expanded the scope of outsourced functions to include many that significantly affect the success...

Coping with cultural and maturity inequality in offshore outsourcing

DEFF Research Database (Denmark)

Hertzum, Morten; Pries-Heje, Jan

2009-01-01

Many companies consider and undertake outsourcing of their software-development activities. Often information systems development is outsourced to vendors in different cultures or with a different level of software-process maturity. Recommendations for managing such outsourcing arrangements...

Brief: Information technology outsourcing -- one company's experience

International Nuclear Information System (INIS)

Klochko, J.W.; Bester, L.W.

1994-01-01

To address the pressures of the 1990's business climate, Amoco Canada Petroleum Co. Ltd. went through an aggressive evaluation and restructuring of its business operations. This precipitated a critical review of its information technology (IT) strategy with a goal of maintaining effectiveness while reducing overall costs. To meet the challenge of substantially reducing expenses while continuing to maintain effective service levels, the company entered a 5-year agreement to outsource its data center and network operations. this paper discusses the business forces that brought Amoco Canada to consider outsourcing, the processes surrounding the outsourcing decision, and the results to date. The authors demonstrate that by understanding the role of IT in its business plans, the company successfully met its outsourcing objectives

[Outsourcing in long-term care: a risk management approach].

Science.gov (United States)

Guimarães, Cristina Machado; Carvalho, José Crespo de

2012-05-01

This article seeks to investigate outsourcing decisions in supply chain management of healthcare organizations, namely the motives and constraints behind the decision, the selection criteria for activities to be outsourced to third parties, the type of possible agreements, and the impact of this decision on the organization per se. A case study of the start-up phase of a Long-term Care unit with an innovative approach and high levels of customization was conducted to understand the outsourcing process in a start-up context (not in the standard context of organizational change) and a risk evaluation matrix was created for outsourcing activities in order to define and implement a performance monitoring process. This study seeks to understand how to evaluate and assess the risks of an outsourcing strategy and proposes a monitoring model using risk management tools. It was shown that the risk management approach can be a solution for monitoring outsourcing in the organizational start-up phase. Conclusions concerning dissatisfaction with the results of outsourcing strategies adopted are also presented.

Findings: LANL outsourcing focus groups

Energy Technology Data Exchange (ETDEWEB)

Jannotta, M.J.; McCabe, V.B.

1996-12-31

In March 1996, a series of 24 3-hour dialog focus groups were held with randomly selected Laboratory employees and contractors to gain their perceptions regarding potentials and problems for privatization and consolidation. A secondary goal was to educate and inform the workforce about potentials and issues in privatization and consolidation. Two hundred and thirty-six participants engaged in a learning session and structured input exercises resulting in 2,768 usable comments. Comments were categorized using standard qualitative methods; resulting categories included positive and negative comments on four models (consolidation, spin offs, outsourcing, and corporate partnering) and implications for the workforce, the Laboratory, and the local economy. Categories were in the areas of increasing/decreasing jobs, expertise, opportunity/salary/benefits, quality/efficiency, and effect on the local area and economy. An additional concern was losing Laboratory culture and history. Data were gathered and categorized on employee opinion regarding elements of successful transition to the four models, and issues emerged in the areas of terms and conditions of employment; communication; involvement; sound business planning; ethics and fairness; community infrastructure. From the aggregated opinion of the participants, it is recommended that decision-makers: Plan using sound business principles and continually communicate plans to the workforce; Respect workforce investments in the Laboratory; Tell the workforce exactly what is going on at all times; Understand that economic growth in Northern New Mexico is not universally viewed as positive; and Establish dialog with stakeholders on growth issues.

Consideraciones contractuales del outsourcing, para el desarrollo de Software

Directory of Open Access Journals (Sweden)

Jose Luis Cantu Mata

2011-01-01

Full Text Available Software Outsourcing has become a solution for organizations due to different reasons that companies consider to get some benefit from doing any business process. After evaluating what those benefits and the decision to resort to outsourcing, the company considers an outsourcing contract and becomes a client company. The contents of the outsourcing contract is based on factors that companies consider to hire an outsourcing provider for software development. Based on the significant investment in recruiting software provider for businesses in Mexico, performed a literature review to identify key variables that, in principle, influence the hiring of a vendor whose business is software development.

Investigation of IT/IS Outsourcing in Singapore

OpenAIRE

Mui, Angela Koh Ser

2003-01-01

The concept of outsourcing information technology (IT) or systems (IS) has been around since mid 1960s. Today, outsourcing has become a potentially viable business solution that many IT managers are looking into in order to remain competitive in the current dynamic business and technological environment. In Singapore, the recent IT outsourcing by DBS Bank has raised the awareness and sparked off the interest to conduct this study. The purpose of this thesis is therefore to investigate this la...

Risks and Audit Objectives for IT Outsourcing

OpenAIRE

Claudiu BRANDAS

2010-01-01

In the recent years, as a result of globalization, internet and IT progress, the outsourcing of IT services has seen an exponential growth. As a result more and more companies decide to outsource, partially or totally, their IT services. Nevertheless, the outsourcing process exposes both clients and service providers to a series of risks that can seriously affect their activities. Managing these risks by improving the quality and efficiency of internal control has made the ITO audit a necessa...

Managing change in IT outsourcing arrangements

NARCIS (Netherlands)

Plugge, A.G.

2011-01-01

Few studies in the field of IT outsourcing relations include the view of providers. Previous research has identified the lack of sustainability in service performance as a recurring problem, e.g. the continuous delivery of high quality services over time. It can be argued that IT outsourcing

Constructing process views for service outsourcing

NARCIS (Netherlands)

Eshuis, H.; Norta, A.H.; Shin, S.Y.; Ossowski, S.

2009-01-01

Service outsourcing is a business paradigm in which an organization has a part of its business process performed by a service provider. The outsourced service can be specified in a public process view, which shields secret or irrelevant details from the internal business process of the provider.

A technological contingency perspective on the dept and scope of international outsourcing

OpenAIRE

Mol, M.J.; PAUWELS, Pieter; MATTHYSSENS, Paul

2006-01-01

In this study we present and test a technological contingency perspective on two dimensions of international outsourcing: depth and scope. The depth of international outsourcing refers to the ratio of foreign to total outsourcing. The scope of international outsourcing refers to the ratio of foreign to total outsourcing. The scope of international outsourcing captures the degree of psychic dispersion between the country of operations and the countries a firm is outsourcing to. Using multiple...

The extent and impact of outsourcing: evidence from Germany

OpenAIRE

Craig P. Aubuchon; Subhayu Bandyopadhyay; Sumon Bhaumik

2012-01-01

The authors use data from several sources, including plant-level data from the manufacturing sector in Germany, to expand the literature on outsourcing. They find that, in Germany, the extent of outsourcing among manufacturing industries is higher than among service industries and that the outsourcing intensity of these industries did not change much between 1995 and 2005. They also find a statistically significantly positive impact of industry-level outsourcing intensity on German plant-leve...

Planning model of purchasing logistics in outsourcing

Directory of Open Access Journals (Sweden)

Igor JAKOMIN

2014-03-01

Full Text Available It is often the case that when preparing their offers, potential outsourcers of logistic activities do not thoroughly research all the activities that have an influence on the process of logistics. Consequently, they prepare relatively expensive offers (that can later lead to greater unexpected costs which, in many cases, business partners decide against and persist with their own existing methods of doing business. The original contribution to science in this article is a model that will aid better understanding of dealing with problems and will, in practice, serve as a tool for the successful execution of business offers by outsourcers. Following research we have discovered, and are able to confirm, that despite the high start-up costs of the outsourcing, in the long term the company can reduce logistic costs. The model presented serves as an in-depth analysis of the company which enables the definition of favourable and optimal offers for outsourcing. The model shown helps to minimise the influence of mistrust and emphasises the importance of reducing the logistic costs with outsourcing.

ORGANIZATIONAL CHANGE: BUSINESS PROCESS REENGINEERING OR OUTSOURCING?

Directory of Open Access Journals (Sweden)

Pellicelli Michela

2012-12-01

Full Text Available This article will analyze the logic behind the adoption of Business Process Reengineering and outsourcing. The first part analyzes Business Process Reengineering as a technique for analysis and for defining the business processes implemented by organizations in order to make the achievement of corporate objectives more efficient and effective. Nevertheless, this approach has some limits when the reengineering project aims solely at cost reduction. In any event, for several activities management must constantly evaluate the alternative to turning to outsourcing. In the second part we thus observe what should be the evaluations of management in order to pursue the objectives of maximum efficiency, economic efficiency, and productivity. Starting from the methodological assumptions that aid our understanding of the outsourcing of processes and that represent the operational and conceptual framework for the existence of this approach, several models will be analyzed held to be significant for determining those processes that can be outsourced, from a “strategic” point of view, and that are useful for deciding on the shift from BPR to outsourcing.

[Outsourcing of clinical laboratory department].

Science.gov (United States)

Murai, T

2000-03-01

Recently, to improve financial difficulties at various hospitals, outsourcing of the laboratory department is be coming more wide spread. At the department of clinical pathology of St. Luke's International Hospital, the system, so called, "Branch labo" which is one of the outsourcing laboratory conditions, was adopted in March 1999. In this reports. We described the decision procedure for accepting the situation and the circumstances of operation.

Business mereology: imaginative definitions of insourcing and outsourcing transformations

NARCIS (Netherlands)

Bergstra, J.A.; van Vlijmen, S.F.M.

2010-01-01

Outsourcing, the passing on of tasks by organizations to other organizations, often including the personnel and means to perform these tasks, has become an important IT-business strategy over the past decades. We investigate imaginative definitions for outsourcing relations and outsourcing

Threats and opportunities for information systems outsourcing

CSIR Research Space (South Africa)

Smuts, H

2015-10-01

Full Text Available Reference Inadequate or weak contract management, fuzzy focus [16, 30, 50, 58, 62, 64] Inadequate process (“how”) e.g. inadequate planning [16, 17, 30, 36, 57] Poor management of contractors and lack of governance [16, 17, 30, 46, 61, 64, 71... decision-making cycles, lack of proper programme management and disempowered outsource programme team members. Threats in the outsourcing process and the management of the outsourcing contract may result in poor management of contractors, a lack...

Outsourcing customer support : The role of provider customer focus

NARCIS (Netherlands)

Wuyts, S.H.K.; Rindfleisch, A.; Citrin, A.

An increasing number of firms are outsourcing customer support to external service providers. This creates a triadic setting in which an outsourcing provider serves end customers on behalf of its clients. While outsourcing presents an opportunity to serve customers, service providers differ in their

International Outsourcing: a process approach to the apparel industry

Directory of Open Access Journals (Sweden)

Maria Rosario Alves Moreira

2015-12-01

Full Text Available Objective – The purpose of this paper is to build a framework for an international outsourcing process in the apparel industry that can serve to support managerial decisions and actions regarding outsourcing choices and implementation. Design/methodology/approach – We developed of a straightforward and flexible framework describing the main stages of the international outsourcing process and its main activities with application in the context of the apparel industry. A case study approach was adopted with primary data collected through in-depth interviews and secondary data aggregated from company reports and documents. Theoretical foundation – Some research gaps in the outsourcing literature and most specifically on the matter of international outsourcing were identified by Hatonen and Eriksson (2009 and Kakabadse and Kakabadse (2000, among others. Specifically, these authors claim that there is not enough research on developing and offering decision models, tools or guidelines to support managerial decisions with the appropriate empirical evidence. This study aims to address this gap. Findings – We found that the international outsourcing process can be described using the proposed framework. Apparel companies can use this framework to support and supervise international outsourcing processes. Practical implications – This study provides a simple model that can help companies in the apparel industry to enhance their outsourcing activities and operations, and also contributes to a broader academic understanding of the matter.

Don't Outsource It. Do It!

Science.gov (United States)

Nuzzo, David

1999-01-01

Discusses outsourcing in library technical-services departments and how to make the department more cost-effective to limit the need for outsourcing as a less expensive alternative. Topics include experiences at State University of New York at Buffalo; efficient use of computers for in-house programs; and staff participation. (LRW)

Outsourcing, Unemployment and Welfare Policy

OpenAIRE

Christian Keuschnigg; Evelyn Ribi

2007-01-01

Outsourcing of labor intensive activities challenges the welfare state and undermines the protection of low-skilled workers. The stylized facts are that profits are concentrated among the high-skilled, involuntary unemployment is mostly among the low-skilled, and private unemployment insurance is missing. This paper analyzes the effectiveness of redistribution and insurance policies when heterogeneous firms can outsource labor intensive components to low-wage economies. The main results are: ...

Risk assessment of logistics outsourcing based on BP neural network

Science.gov (United States)

Liu, Xiaofeng; Tian, Zi-you

The purpose of this article is to evaluate the risk of the enterprises logistics outsourcing. To get this goal, the paper first analysed he main risks existing in the logistics outsourcing, and then set up a risk evaluation index system of the logistics outsourcing; second applied BP neural network into the logistics outsourcing risk evaluation and used MATLAB to the simulation. It proved that the network error is small and has strong practicability. And this method can be used by enterprises to evaluate the risks of logistics outsourcing.

Agricultural outsourcing: A two-headed coin?

Science.gov (United States)

Azadi, Hossein; Houshyar, Ehsan; Zarafshani, Kiumars; Hosseininia, Gholamhossein; Witlox, Frank

2013-01-01

Since two decades ago, when China's economic strength has made this most populated country as a leading global agricultural outsourcer, there have increasingly been hot debates on whether such outsourcing is destructive or constructive, especially for host countries. Some critics pessimistically call it ‘land grabs' or ‘neo-colonialism' that should be prevented while others optimistically appreciate it as a development opportunity that should be promoted. The first group interprets the outsourcing as a win-loss process while the second considers it as a win-win deal. This study tries to show the possible gains and losses of both outsourcers and host countries. Accordingly, this paper introduces four different situations; i.e. loss-loss; win-loss; loss-win; and win-win. The first situation is understood as a ‘red-deal' which should urgently be stopped. The second and third situations are called ‘yellow-deal' which should be adjusted to come up with the last situation which we call ‘green-deal' that addresses the benefits of both outsourcers and outsourcees. The paper concludes that in order to understand the main impacts of such deals, we still need to create more evidence for each situation in the framework of a series of risk assessment studies on the bases of both “country-case” and “crop-case”.

Enterprise Systems Outsourcing “Behind the Curtain”

DEFF Research Database (Denmark)

Svejvig, Per; Pries-Heje, Jan

2011-01-01

Outsourcing is now a feasible means for enterprise systems (ES) cost savings, but does however increase the complexity of coordination substantially when many organizations are involved. We set out to study ES outsourcing in a large Scandinavian high-tech organization, SCANDI, a case setting...... the rational front stage cost-saving explanation; but then, with a more careful analysis focusing on institutional factors, other backstage explanations “behind the curtain” were uncovered, such as management consultants with a “best practice” agenda, people promoting outsourcing, thereby being promoted...

Culture-Led Discrepancies and Negotiating Conflicts in Strategic Outsourcing Alliances

DEFF Research Database (Denmark)

Gammelgaard, Jens; Kumar, Rajesh; Worm, Verner

2013-01-01

Outsourcing and alliance collaboration have become prominent features of the global economy. Empirical studies demonstrate that outsourcing alliances are often not as successful as their initiators expect them to be. National cultural differences are frequently viewed as a crucial factor when...... such alliances fail. While empirical studies are abundant, theoretical frameworks that explicate the role of national cultural differences in shaping the dynamics of outsourcing alliances are rare. This article builds on Kumar and Nti's (1998) discrepancy model to specify how culture affects the dynamics...... of outsourcing alliances. We suggest that national cultural differences give rise to process and outcome discrepancies in outsourcing alliances. Notably, outsourcing alliances evolve through three stages–formation, operation and outcome–with discrepancies arising in each of these stages (Das & Teng, 2002). We...

International outsourcing as a challenge for the world trade system

Directory of Open Access Journals (Sweden)

Elena Sivacheva

2007-02-01

Full Text Available From the strategic management point of view, the twenty-first century is being widely recognized as the century for outsourcing in the global economy. In the meantime international outsourcing is one of the most dynamic, innovation-driven and complicated processes in modern world. The present paper concentrates on the essence of international outsourcing (tracing its roots in the international division of labour and world economic relations theoretical approaches, reviews its explicit and implicit challenges and finally presents opportunities for regulating international outsourcing. Attention is focused on the following key questions: to what extent does international outsourcing represent a challenge for the world trade system? what contribution does international outsourcing make to economic «strength» in the modern world?

Managing risk and security in outsourcing IT services onshore, offshore and the cloud

CERN Document Server

Siepmann, Frank

2013-01-01

Outsourcing History of Outsourcing      The Early Days of Outsourcing      Current State Delivery Models      Onshoring      Nearshoring      Offshoring Outsourcing Types      Technology Outsourcing      Business Transformation Outsourcing      Business Process Outsourcing      Knowledge Process Outsourcing The Internals of Outsourcing      The Phases      Typical Financial Outsourcing Model      Geographical Regions The Top Outsourcing Countries      India      Indonesia      Estonia      S

Outsourced Investment Management: An Overview for Institutional Decision-Makers

Science.gov (United States)

Griswold, John S.; Jarvis, William F.

2013-01-01

Outsourcing of investment management is a growing trend among institutional investors. With a broad range of institutions using or exploring the outsourced chief investment officer (OCIO) model, portfolio size is no longer the determining factor driving the outsourcing decision. For all but the largest institutional investors--those with deep…

Outsourcing Operational Logistics: Buyer Beware

Science.gov (United States)

2003-05-16

This logistics system takes far too many people to conduct support missions and does not provide the desired customer performance in terms of...FINAL 3. DATES COVERED (From - To) 4. TITLE AND SUBTITLE 5a. CONTRACT NUMBER OUTSOURCING OPERATIONAL LOGISTICS: BUYER BEWARE (U) 5b. GRANT NUMBER 5c...Form 298 (Rev. 8-98) 1 (Unclassified Paper) NAVAL WAR COLLEGE Newport, R.I. OUTSOURCING OPERATIONAL LOGISTICS: BUYER BEWARE By LAMONT WOODY Lieutenant

Privacy-preserving Network Functionality Outsourcing

OpenAIRE

Shi, Junjie; Zhang, Yuan; Zhong, Sheng

2015-01-01

Since the advent of software defined networks ({SDN}), there have been many attempts to outsource the complex and costly local network functionality, i.e. the middlebox, to the cloud in the same way as outsourcing computation and storage. The privacy issues, however, may thwart the enterprises' willingness to adopt this innovation since the underlying configurations of these middleboxes may leak crucial and confidential information which can be utilized by attackers. To address this new probl...

PROCUREMENT INSOURCING VS. PROCUREMENT OUTSOURCING: EVIDENCE FROM SERBIA

Directory of Open Access Journals (Sweden)

Slobodan Acimovic

2016-11-01

Full Text Available One of the most important strategic decisions of a company is to choose whether to insource or outsource a particular group of activities or a business function. The trend of outsourcing those activities which do not form a part of the company core competences is becoming more and more present in business practice. The aim of the analysis within this paper is to review the mentioned trend from the position of organizing the company procurement activities. The analysis shows that there is no unique trend concerning outsourcing all logistics activities, which do not form a part of the company core competences. Unlike the majority of other logistics activities, which as non-basic, tend to be outsourced, procurement dominantly stays insourced. Finally, based on the empirical evidence obtained from a survey carried out among 52 companies in Serbia, it is concluded that even if procurement is outsourced, this trend is more present among service than production companies.

Outsourcing of Logistics Activities in Manufacturing Industry

Directory of Open Access Journals (Sweden)

Anton Ogorelc

2012-10-01

Full Text Available The external supply of logistics se1vices is part of a trend towardoutsourcing non-core logistics activities. The scope ofthird-party logistics may range from a relatively limited combinationof activities (e.g. transportation and warehousing to acomprehensive set of logistics se1vices.The authors first discuss the characteristics of business logisticsin manufacturing indusfly, to be taken into account inlogistics outsourcing. They particularly point out the motimtionsfor logistics outsourcing, the possibilities of outsourcing,as well as supplier selection. Finally they analyze the outsourcingin the reverse logistics.

Understanding transition performance during offshore IT outsourcing

NARCIS (Netherlands)

E. Beulen (Erik); V. Tiwari (Vinay); H.W.G.M. van Heck (Eric)

2011-01-01

textabstractPurpose - Within an IT outsourcing relationship, transition represents a critical and complex phase that starts immediately after contract signing. Transition involves handing over outsourced activities from client firm to service provider firm and accompanies a new way of operating. The

Risk-Driven Conceptual Modeling of Outsourcing Decisions

NARCIS (Netherlands)

van Eck, Pascal; Wieringa, Roelf J.; Gordijn, Jaap; Atzeni, P.; Chu, W.; Lu, H.; Zhou, S.; Ling, T.W.

2004-01-01

In the current networked world, outsourcing of information technology or even of entire business processes is often a prominent design alternative. In the general case, outsourcing is the distribution of economically viable activities over a collection of networked organizations. To evaluate

Do specialists exit the firm outsourcing its R&D?

DEFF Research Database (Denmark)

Wang, Wenjing

Do specialists exit the firm increasingly outsourcing its research and development (R&D) work? Although this question is critical in understanding how R&D outsourcing links to innovation performance, the answer is not yet clear. This paper proposes that the optimal level of firm's internal...... employment of R&D specialists decreases with the deepening of R&D outsourcing but increases with the broadening of R&D outsourcing. These relations can be inferred from previous empirical studies as well as our theoretical analysis, and are supported by the empirical evidence from estimations of correlated...

Unrestrained outsourcing in Brazil: more precarization and health risks for workers.

Science.gov (United States)

Druck, Graça

2016-06-20

This article discusses the current status of outsourcing in Brazil, with new regulation underway featuring a bill of law under review by the National Congress, aimed at allowing outsourcing for all activities. The authors argue that outsourcing and precarization of work are inseparable phenomena, based on the results of 20 years of research in Brazil that reveals the more precarious working conditions of outsourced workers in different occupational categories. They focus particularly on workers' health: outsourcing of risks has led to more fatal work accidents, invariably at higher rates in outsourced workers. Finally, the article contends that to remove restraints on outsourcing in Brazil amounts to legalizing and legitimizing predatory workforce exploitation, disregarding workers' physical limits, exposing them to risk of fatal accidents, and reverting to forms of work that violate the human condition.

Outsourcing en unidades de información jurídica corporativas Outsourcing in corporate law information units

Directory of Open Access Journals (Sweden)

Sandra E. Romagnoli

2006-12-01

Full Text Available Se analiza la posibilidad de tercerizar algunas de las funciones que se llevan a cabo en las bibliotecas, con especial énfasis en las unidades de información corporativas del área jurídica. En primer lugar se revisa el concepto de outsourcing, las etapas del proceso como así también las ventajas y desventajas de su implementación. Se consideran en forma particular los procesos técnicos como un área propicia para su puesta en funcionamiento. Finalmente se reflexiona acerca de su viabilidad en las unidades de información que son objeto de análisis del presente trabajo.The possibility of outsourcing some of the library functions is analized with a special emphasis in corporate law information units. Firstly, the concept, stages, and pros and cons of outsourcing library services are considered. Technical services are especially examined as a propitious area to outsource. Finally, the viability of its implementation in corporate law libraries is particularly considered.

Challenges of hotel outsourcing in Ghana: A transaction cost perspective

OpenAIRE

Stephen Edem Hiamey

2012-01-01

Outsourcing is one of the many business strategies adopted by hotels due to the many opportunities that it provides. These opportunities notwithstanding, there are teething challenges with outsourcing. This study sought to find out from hotel managers in the Accra Metropolis of Ghana some of the challenges they face with outsourcing from a transaction cost perspective. Eight in-depth interviews were conducted in six hotels that outsourced. After capturing and transcribing ...

Outsourcing of IT Services: Studies on Diffusion and New Theoretical Perspectives

Science.gov (United States)

Mann, Arti

2012-01-01

Information technology (IT) outsourcing, including foreign or offshore outsourcing, has been steadily growing over the last two decades. This growth in IT outsourcing has led to the development of different hubs of services across nations, and has resulted in increased competition among service providers. Firms have been using IT outsourcing to…

STRATEGIC INVESTMENT AND INTERNATIONAL OUTSOURCING IN UNIONISED OLIGOPOLY

OpenAIRE

Dermot Leahy; Catia Montagna

2010-01-01

We critically consider the conventional belief that the attractiveness of international outsourcing lies in cheaper labour costs overseas and that it offers a means to ‘escape’ the power of unions. We develop an oligopoly model in which firms facing unionised domestic labour market choose between producing an intermediate in-house or outsourcing it to a non-unionised foreign supplier that makes a relationship specific investment in developing the intermediate. We show that outsourcing typical...

Case outsourcing medical device reprocessing.

Science.gov (United States)

Haley, Deborah

2004-04-01

IN THE INTEREST OF SAVING MONEY, many hospitals are considering extending the life of some single-use medical devices by using medical device reprocessing programs. FACILITIES OFTEN LACK the resources required to meet the US Food and Drug Administration's tough quality assurance standards. BY OUTSOURCING, hospitals can reap the benefits of medical device reprocessing without assuming additional staffing and compliance burdens. OUTSOURCING enables hospitals to implement a medical device reprocessing program quickly, with no capital investment and minimal effort.

The Change Path of Agricultural Production Outsourcing

Directory of Open Access Journals (Sweden)

Juan Zhang

2014-04-01

Full Text Available The system of agricultural production outsourcing is a breakpoint for the development of agriculture and immigration worker’s urbanization. The analysis based on framework of the Institutional Change reveals that as a whole,the outsourcing system of agricultural production improves the welfare of society effectively. To some extents,it also can solve the problem of food security. The rural transferring labor-forces who realize the institutional change in the initial stage are is the first Action Group to gain the potential benefits. Local governments are a breakpoint of induced institutional change, which find potential benefits and then change the role of system changes. The central government is in dominant statue during the whole change. The outsourcing is a kind of improvement to the Family Contracted System, also an adaption to an imperfect Chinese rural social security. So the outsourcing has a positive meaning in the rural area.

How it outsourcing impacts on value creation of manufacturer?

Directory of Open Access Journals (Sweden)

Chen Li-Shan

2017-01-01

Full Text Available A growing concern among the manufacturers who are actively involved in Information Technology outsourcing is post-contract management and the ensuing development of what many practitioners have coined the ‘outsourcing partnership’. Over the past few decades, information technology outsourcing has become a widely used and researched means for manufacturers to enhance their performance. Increasing attention has been paid to building successful partnerships in information systems outsourcing. This study employs strategic social positioning, customer participation, customer orientation, and communication culture to develop research model. The quantitative method will be used to validate the research model and test hypotheses developed. This study uses survey method to collect data, and analysis of the reliability, validity and test the proposed hypotheses by Smart Partial Least Squares. The purpose of this study is to use above four factors to produce value co-creation between outsourcing vendors and manufacturers. The final aim is for the future collaboration. This combination will allow manufacturers and information technology outsourcing vendors to increase their value co-creations in the fields of these factors.

Outsourcing Agricultural Production: Evidence from Rice Farmers in Zhejiang Province.

Directory of Open Access Journals (Sweden)

Chen Ji

Full Text Available China has recorded positive growth rates of grain production for the past eleven consecutive years. This is a remarkable accomplishment given that China's rapid industrialization and urbanization has led to a vast reduction of arable land and agricultural labor to non-agricultural sectors. While there are many factors contributing to this happy outcome, one potential contributing factor that has received increasing attention is the emergence of agricultural production outsourcing, a new rural institution that has emerged in recent years. This study aims to contribute to the limited but growing literature on agricultural production outsourcing in China. Specifically, this study analyzes factors affecting farmers' decisions to outsource any or some production tasks using data from rice farmers in Zhejiang province. Results from a logistic model show that farm size and government subsidy encourages farmers to outsource while ownership of agricultural machines and land fragmentation have negative effects on farmers' decisions to outsource production tasks. Results also showed that determinants of outsourcing decisions vary with the production tasks that farmers outsourced.

Outsourcing Agricultural Production: Evidence from Rice Farmers in Zhejiang Province.

Science.gov (United States)

Ji, Chen; Guo, Hongdong; Jin, Songqing; Yang, Jin

2017-01-01

China has recorded positive growth rates of grain production for the past eleven consecutive years. This is a remarkable accomplishment given that China's rapid industrialization and urbanization has led to a vast reduction of arable land and agricultural labor to non-agricultural sectors. While there are many factors contributing to this happy outcome, one potential contributing factor that has received increasing attention is the emergence of agricultural production outsourcing, a new rural institution that has emerged in recent years. This study aims to contribute to the limited but growing literature on agricultural production outsourcing in China. Specifically, this study analyzes factors affecting farmers' decisions to outsource any or some production tasks using data from rice farmers in Zhejiang province. Results from a logistic model show that farm size and government subsidy encourages farmers to outsource while ownership of agricultural machines and land fragmentation have negative effects on farmers' decisions to outsource production tasks. Results also showed that determinants of outsourcing decisions vary with the production tasks that farmers outsourced.

Outsourcing as a Mean of Service for Security Provision

Directory of Open Access Journals (Sweden)

D.I. Persanov

2012-03-01

Full Text Available The article highlights the implementation of outsourcing as a mean of service for security provision. Analysis is performed to describe the current issues affecting the management decision in favor of outsourcing. Investigation covers the processes of physical, information and economical security. The main recommendations to use outsourcing for security provision are described in the conclusion.

Enterprise Systems Outsourcing “Behind the Curtain”

DEFF Research Database (Denmark)

Svejvig, Per; Pries-Heje, Jan

2012-01-01

Outsourcing is now a feasible means for enterprise systems (ES) cost savings, but does however increase the complexity of coordination substantially when many organizations are involved. We set out to study ES outsourcing in a large Scandinavian high-tech organization, SCANDI, a case setting with...

Performance indicators and decision making for outsourcing public health laboratory services.

Science.gov (United States)

Santos, Maria Angelica Borges dos; Moraes, Ricardo Montes de; Passos, Sonia Regina Lambert

2012-06-01

To develop performance indicators for outsourcing clinical laboratory services, based on information systems and public administrative records. In the municipality of Rio de Janeiro, Southern Brazil, the public health laboratory network comprised 33 laboratories with automated equipment (but no integrated information system), 90 primary care units (where sample collection was performed) and 983 employees. Information records were obtained from the administrative records of the Budget Information System for Public Health and the Outpatient and Hospital Information System of the Unified Health System. Performance indicators (production, productivity, usage and costs) were generated from data collected routinely from 2006 to 2008. The variations in production, costs and unit prices for tests were analyzed by Laspeyres and Paasche indices, which specifically measure laboratory activity, and by the Consumer Price Index from the Brazilian Institute of Geography and Statistics. A total of 10,359,111 tests were performed in 2008 (10.6% increase over 2006), and the test/employee ratio grew by 8.6%. The costs of supplies, wages and providers increased by 2.3%, 45.4% and 18.3%, respectively. The laboratory tests per visit and hospitalizations increased by 10% and 20%, respectively. The direct costs totaled R$ 63.2 million in 2008, representing an increase of 22.2% in current values during the period analyzed. The direct costs deflated by the Brazilian National Consumer Price Index (9.5% for the period) showed an 11.6% increase in production volumes. The activity-specific volume index, which considers changes in the mix of tests, showed increases of 18.5% in the test price and 3.1% in the production volume. The performance indicators, particularly the specific indices for volume and price of activity, constitute a baseline of performance potential for monitoring private laboratories and contractors. The economic performance indicators demonstrated the need for network

ISM Approach to Model Offshore Outsourcing Risks

Directory of Open Access Journals (Sweden)

Sunand Kumar

2014-07-01

Full Text Available In an effort to achieve a competitive advantage via cost reductions and improved market responsiveness, organizations are increasingly employing offshore outsourcing as a major component of their supply chain strategies. But as evident from literature number of risks such as Political risk, Risk due to cultural differences, Compliance and regulatory risk, Opportunistic risk and Organization structural risk, which adversely affect the performance of offshore outsourcing in a supply chain network. This also leads to dissatisfaction among different stake holders. The main objective of this paper is to identify and understand the mutual interaction among various risks which affect the performance of offshore outsourcing.  To this effect, authors have identified various risks through extant review of literature.  From this information, an integrated model using interpretive structural modelling (ISM for risks affecting offshore outsourcing is developed and the structural relationships between these risks are modeled.  Further, MICMAC analysis is done to analyze the driving power and dependency of risks which shall be helpful to managers to identify and classify important criterions and to reveal the direct and indirect effects of each criterion on offshore outsourcing. Results show that political risk and risk due to cultural differences are act as strong drivers.

Organisational support, role clarity, job insecurity and organisational commitment of employees in a petrochemical organisation / Rirhandzu Milder Nqubane

OpenAIRE

Nqubane, Rirhandzu Milder

2008-01-01

Organisations have been under enormous pressure due to the changes that they are constantly faced with. Most organisations have at some stage been involved in restructuring, laying-off of employees, and outsourcing of non-core business activities with the aim of coping with the change process. When organisations go through these changes, they still need to support their employees. They must ensure that the employees' roles are clarified, and that they feel secure in their jobs in order to imp...

Gaining Flexibility and Innovation through Offshore Outsourcing

Directory of Open Access Journals (Sweden)

Michela Pellicelli

2018-05-01

Full Text Available Recently, offshore outsourcing has become extremely important for companies that compete worldwide. In many industries, only companies that manage to be competitive globally can aspire to attain sustainable competitive advantages. Therefore, offshore outsourcing has become essential for many companies and recently has become more and more a vital part of the long-term strategies of the leading firms. The rapidly shifting conditions in the marketplace is forcing management to constantly review and defend its core competencies. Management is now confronted with a higher level of complexity and disruptions brought about in particular by the new waves of globalization and the irresistible march of technological changes. For these reasons, offshore outsourcing is transforming the functions of the traditional firms into a network of competencies. The tendency to offshore most of the productive and economic activities and processes can lead companies to transform themselves into virtual organizations, where all the functions could be outsourced through the formation of flexible networks and agile organizational structures.

Information systems outsourcing: a Delphi study from Spain

OpenAIRE

González Ramírez, María Reyes; Gascó Gascó, José Luis; Llopis Taverner, Juan

2010-01-01

Purpose – The widespread growth of information systems (IS) outsourcing on an international scale contrasts sharply with the somewhat limited development of this practice in Spain. The purpose of this paper is to deal with the situation of IS outsourcing in this country. Design/methodology/approach – For this purpose, the paper has used the opinions and comments of those in charge of IS departments at the largest Spanish firms through a normative Delphi study. Findings – Outsourcing makes it ...

A technological contingency perspective on the depth and scope of international outsourcing

NARCIS (Netherlands)

Mol, M.J.; Pauwels, Pieter; Matthyssens, P.; Quintens, L.

2004-01-01

In this study, we present and test a technological contingency perspective on two dimensions of international outsourcing: depth and scope. The depth of international outsourcing refers to the ratio of foreign to total outsourcing. The scope of international outsourcing captures the degree of

A Study of the Risks in an Information System Outsourcing Partnership

Science.gov (United States)

Ajitkumar, Shabareesh; Bunker, Deborah; Smith, Stephen; Winchester, Donald

The objective of this paper is to report the findings of a case study into the risks involved in an information systems outsourcing partnership between a retail bank client and the vendor, an information technology service provider. By drawing on the case study, the paper proposes a theoretical development of shared benefits and shared risks in IT outsourcing partnerships. The paper argues that the longevity and success of the outsourcing partnership depends largely on managing shared risks and goals in the outsourcing partnership, which may gradually deteriorate over time without frequent, open interactions between partnership members. The outsourcing partnership contractual agreements alone may have limited scope in contributing to shared risk reduction in the IT outsourcing partnership if relationships deteriorate.

Negotiating and Spanning Boundaries in Offshore Outsourcing

DEFF Research Database (Denmark)

Sonne, Tine; Søderberg, Anne-Marie; Tøth, Thomas

2013-01-01

intercultural collaboration with managers and staff at the outsourcing client´s site. We also raise the question: Who and what motivates them to stay at work in this Indian IT development context where many Western clients have experienced serious challenges with outsourcing due to high attrition rates...

The process of outsourcing hotel services: Motivations and theoretical foundations

Directory of Open Access Journals (Sweden)

Kawana Harue Sato

2013-04-01

Full Text Available This study discusses the process of outsourcing in hotels. The aim of this study was to determine why the hotels outsource their services and activities, and how the outsourcing process occurs in hotels in Curitiba, in the perspective of dynamic capabilities. Specifically we took as basis the theoretical model of Teece (2007 of the microfoundations of dynamic capabilities, in which the author proposes that the exploitation of organizational boundaries and coespecialization are part of the dynamic capability of organizations. Regarding the analysis, we used the technique of analyzing the content of categorical six hotels. The results show that the decisions of outsourcing were primarily motivated by financial reasons, such as the possibility of reducing costs and improving performance financier. In relation to the outsourcing decision process, it was observed that formalized processes are adopted especially by hotels that belong to chains. Independent hotels adopt more informal processes in the outsourcing decision.

Outsourcing to increase service capacity in a New Zealand hospital.

Science.gov (United States)

Renner, C; Palmer, E

1999-01-01

Service firms manage variability using both demand-side tactics (levelling customer demand), and supply-side tactics (increasing available capacity). One popular way of increasing available capacity is the outsourcing of non-core services. This article uses a case study to examine the impact of an outsourced non-core service on a hospital's overall service system. Findings show that the outsourced service provides access to more sophisticated technology, increases in-house capacity and saves capital expenditure. However, the outsourcing also increases the scheduling problems that the hospital faces. These problems are largely due to communication delays from the involvement of more than one organisation. These delays decrease the response time available to match changes in demand for the outsourced service. Given the obvious benefits of such outsourcing, the article concludes that management should pay close attention to the communication pathways between organisations, in order to minimise the end effects identified in this study.

Noninteractive Verifiable Outsourcing Algorithm for Bilinear Pairing with Improved Checkability

Directory of Open Access Journals (Sweden)

Yanli Ren

2017-01-01

Full Text Available It is well known that the computation of bilinear pairing is the most expensive operation in pairing-based cryptography. In this paper, we propose a noninteractive verifiable outsourcing algorithm of bilinear pairing based on two servers in the one-malicious model. The outsourcer need not execute any expensive operation, such as scalar multiplication and modular exponentiation. Moreover, the outsourcer could detect any failure with a probability close to 1 if one of the servers misbehaves. Therefore, the proposed algorithm improves checkability and decreases communication cost compared with the previous ones. Finally, we utilize the proposed algorithm as a subroutine to achieve an anonymous identity-based encryption (AIBE scheme with outsourced decryption and an identity-based signature (IBS scheme with outsourced verification.

Hospital support services and the impacts of outsourcing on occupational health and safety.

Science.gov (United States)

Siganporia, Pearl; Astrakianakis, George; Alamgir, Hasanat; Ostry, Aleck; Nicol, Anne-Marie; Koehoorn, Mieke

2016-10-01

Outsourcing labor is linked to negative impacts on occupational health and safety (OHS). In British Columbia, Canada, provincial health care service providers outsource support services such as cleaners and food service workers (CFSWs) to external contractors. This study investigates the impact of outsourcing on the occupational health safety of hospital CFSWs through a mixed methods approach. Worker's compensation data for hospital CFSWs were analyzed by negative binomial and multiple linear regressions supplemented by iterative thematic analysis of telephone interviews of the same job groups. Non-significant decreases in injury rates and days lost per injury were observed in outsourced CFSWs post outsourcing. Significant decreases (P outsourcing. Outsourced workers interviewed implied instances of underreporting workplace injuries. This mixed methods study describes the impact of outsourcing on OHS of healthcare workers in British Columbia. Results will be helpful for policy-makers and workplace regulators to assess program effectiveness for outsourced workers.

The Advantages and Disadvantages of Outsourcing

Institute of Scientific and Technical Information of China (English)

无

2007-01-01

Nowadays, the increasing globalization and internationalization bring huge changes to business environment, which has been changed from a lot of dispersed local markets to a single economic market. These changes make businessmen have to think about their international business strategies, such as outsourcing. This article will analyze the advantages and disadvantages of outsourcing in the context of global manufacturing strategy in order to help managers handle it more effectively.

Offshore Outsourcing Induced by Domestic Providers

OpenAIRE

Yutian Chen; Pradeep Dubey; Debapriya Sen

2005-01-01

We show that offshore outsourcing can occur even when there are no economies of scale or cost advantages for the foreign firms. What drives the phenomenon is that domestic firms, by accepting orders for intermediate goods, incur the disadvantage of becoming Stackelberg followers in the ensuing competition to sell the final good. Thus they have incentive to quote high provider prices to ward off future competitors, compelling them to outsource offshore.

Consequences of outsourcing for organizational capabilities : Some experiences from best practice

OpenAIRE

Agndal, H.; Nordin, Fredrik

2009-01-01

Purpose: The research on effects of outsourcing tends to focus on financial effects and effects at a country level. These are not the only consequences of outsourcing, though. When firms outsource functions previously performed in-house, they risk losing important competencies, knowledge, skills, relationships, and possibilities for creative renewal. Such non-financial consequences are poorly addressed in the literature, even though they may explain financial effects of outsourcing. Therefore...

Levels of Outsourcing and Offshoring

DEFF Research Database (Denmark)

Madsen, Erik Skov; Slepniov, Dmitrij

2011-01-01

The purpose of this paper is to examine the evolution of offshoring and outsourcing over time and highlight strategic considerations underpinning this process in companies. On the basis of four case studies of Danish and German industrial companies, this paper develops a holistic framework...... conceptualizing various levels of outsourcing and offshoring as well as factors driving the transition between these levels. The framework adds to better understanding of the process and challenges the linear nature of it and suggests that ‘backsourcing’ and repatriation of activities should receive more...

Replacing Military Personnel in Support Positions With Civilian Employees

Science.gov (United States)

2015-12-01

burdened costs , as they are known, would include the per-person share of costs for recruit -processing centers, schools, and training bases and would...sector so that, in principle, those same positions could be filled by civilian employees. To cut costs , DoD could transfer some of those positions to...functions more cost -effectively. DoD competed and outsourced many positions outlined in those plans. However, CBO does not have information showing

Hospital support services and the impacts of outsourcing on occupational health and safety

Science.gov (United States)

Alamgir, Hasanat; Ostry, Aleck; Nicol, Anne-Marie; Koehoorn, Mieke

2016-01-01

Background Outsourcing labor is linked to negative impacts on occupational health and safety (OHS). In British Columbia, Canada, provincial health care service providers outsource support services such as cleaners and food service workers (CFSWs) to external contractors. Objectives This study investigates the impact of outsourcing on the occupational health safety of hospital CFSWs through a mixed methods approach. Methods Worker’s compensation data for hospital CFSWs were analyzed by negative binomial and multiple linear regressions supplemented by iterative thematic analysis of telephone interviews of the same job groups. Results Non-significant decreases in injury rates and days lost per injury were observed in outsourced CFSWs post outsourcing. Significant decreases (P outsourcing. Outsourced workers interviewed implied instances of underreporting workplace injuries. Conclusions This mixed methods study describes the impact of outsourcing on OHS of healthcare workers in British Columbia. Results will be helpful for policy-makers and workplace regulators to assess program effectiveness for outsourced workers. PMID:27696988

Outsourcing a paragrafy

Czech Academy of Sciences Publication Activity Database

Matejka, Ján

2004-01-01

Roč. 5, č. 4 (2004), s. 56-57 ISSN 1213-063X R&D Projects: GA AV ČR KJB7068402 Institutional research plan: CEZ:AV0Z7068917 Keywords : outsourcing * information society Subject RIV: AG - Legal Sciences

Capacity flexibility allocation in an outsourced supply chain with reservation

DEFF Research Database (Denmark)

Boulaksil, Youssef; Grunow, Martin; Fransoo, J.C.

2011-01-01

We consider a contract manufacturer that serves a limited number of outsourcers (customers) on a single capacitated production line. the outsourcers have different levels of demand uncertainty and the contract manufacturer faces the question how to allocate the contractual capacity flexibility...... in an optimal way. The contractual capacity flexibility is a contract parameter that sets the amount of demand the contract manufacturer is obliged to accept from the outsourcers. We develop a hierachical model that consists of two decision levels. At the tactical level, the contract manufacturer allocates...... the capacity flexibility to the different outsourcers by maximizing the expected profit. Offering more flexibility to the more uncertain outsourcer generates higher expected revenue, but also increases the expected penalty costs. The allocated capacity flexibilities (determined at the tactical level) are input...

Mitigating the Impacts from the Challenges that Arise in IT Outsourcing Relationships

DEFF Research Database (Denmark)

M.A. Juel, Elisabeth; Hedman, Jonas

In modern business world, Information Technology (IT) outsourcing is a major trend, with an annual growth rate of over 20%. The current literature on IT outsourcing show benefits, but also evidence that many of those involved in outsourcing are not satisfied with the results. One approach to solve...... issues is to develop guidelines, policies, and management practices. There are some guidelines in the literature that propose ways to improve the outsourcing process and hopefully the outcome. The current guidelines are formulated at a strategic level and do not address the individual interaction between...... outsourcing parties. Thus, the purpose of this paper is to propose guidelines to aid individuals who are in regular contact with those at the outsourced unit. A case study was conducted with a multinational firm to develop and test a set of IT Outsourcing Guidelines. The guidelines were developed...

Relationship Between Logistics Service's Perceived Value and Outsourcing of Logistics Activities

Directory of Open Access Journals (Sweden)

Klavdij Logožar

2006-07-01

Full Text Available Outsourcing has become increasingly popular in recentyears, and is often quoted as a means of coping with rapidchanges in technology and in the business environment. Thescope of third -party logistics may range from a relatively limitedcombination of activities (e. g. transportation and warehousingto a comprehensive set of logistics services. The authorsfirst define the reasons for outsourcing with the emphasis onbusiness logistics. They particularly point out the motivationsfor logistics outsourcing, the possibilities of logistics outsourcing,and they present the process of outsourcing partner selectionas well. Finally, they analyze the specific issues of logisticsservice's perceived value in outsourcing logistics activities onthe basis of the survey carried out in Slovenian companies. Thepurpose of the survey was to measure the customers' perceptionof different characteristics of logistics provider which can be decisivewhen manufacturing firms are trying to make a decisionwhether to outsource and which logistics provider to select. Thepaper creates a framework for the selection of the importantand perceived characteristics of logistics provider relevant tocustomer in the process of the logistics supplier selection.

The market valuation of outsourcing new product development

NARCIS (Netherlands)

Raassens, N.; Wuyts, S.H.K.; Geyskens, I.

2012-01-01

Firms are increasingly outsourcing new product development (NPD), yet little is known about the financial performance implications of this decision. An empirical test shows that there is considerable variation in the performance implications of NPD outsourcing. The authors develop a contingency

Risks and Audit Objectives for IT Outsourcing

Directory of Open Access Journals (Sweden)

Claudiu BRANDAS

2010-01-01

Full Text Available In the recent years, as a result of globalization, internet and IT progress, the outsourcing of IT services has seen an exponential growth. As a result more and more companies decide to outsource, partially or totally, their IT services. Nevertheless, the outsourcing process exposes both clients and service providers to a series of risks that can seriously affect their activities. Managing these risks by improving the quality and efficiency of internal control has made the ITO audit a necessary component for all the companies involved in this process. The goal of this paper is to identify analyze and map the influence areas of ITO risks in order to suggest a series of objectives for ITO audit.

Outsourcing to win.

Science.gov (United States)

Fink, Paul; Skeen, James

2007-01-01

The decision to outsource the manufacture of an entire device can be difficult, yet the advantages of this business strategy are huge. The important elements of the process are examined here so that companies can adopt this approach with confidence.

Strategic approach to outsourcing the research and development function

OpenAIRE

Firend, A.R

2010-01-01

This paper proposes an approach for outsourcing the R&D function. This model is to serve as a strategic approach to outsourcing that considers number of elements with strategic competitive advantage as an ultimate objective. This paper suggest that outsourcing research and development should be planed and conducted from a strategic standpoint and have positive impact on organizational competitive position by incorporating it into the overall\\ud strategy of the organization to reduce the numbe...

Implementasi Outsourcing Strategy Pada Industri Rokok Sigaret Kretek Mesin

OpenAIRE

Idris, Idris

2013-01-01

Many concepts and methods of efficiency have been developed recently. Ones is outsourcing strategy. It gives strategic benefit, however outsourcing have strategic risk. To be survive in global competition, Ciggarete Industry must make its production efficiently by outsourcing. Its uses the strategy to keep its machine and equipment. This research uses qualitative approach and case study Ciggarete Industry. By analyzing value chain at first, the research continue to identifying internal and ex...

The Economics of Outsourcing in a De-integrating Industry

OpenAIRE

Jawaid Abdul Ghani; Arif Iqbal Rana

2005-01-01

Many large firms in low scale economy industries are actively considering outsourcing options, in the face of competition from smaller more efficient players. Based on a review of the theoretical literature and a case-study of outsourcing decisions at two large vertically integrated footwear manufacturers in Pakistan, a framework is developed for determining which set of products and activities to outsource and which to keep in-house. The framework suggests activities being considered for out...

Quantifying fair payment after outsourcing - a case study

NARCIS (Netherlands)

Eveleens, J.L.; Kampstra, P.; Verhoef, C.

2015-01-01

After outsourcing, issues can arise between the outsourcing organization and their third parties about fair payment. In a ceteris paribus situation, fair payment can be determined based on the differences made by the third parties. However, when information technology development is (partly)

Web Services Support for Dynamic Business Process Outsourcing

NARCIS (Netherlands)

Grefen, P.W.P.J.; Ludwig, Heiko; Dan, Asit; Angelov, S.A.

2003-01-01

Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by

Logistics outsourcing and performance of manufacturing small and medium-sized enterprises in Nairobi

Directory of Open Access Journals (Sweden)

Joash Mageto

2018-06-01

Full Text Available Background: Logistics outsourcing has been accepted as a strategy through which small and medium-sized enterprises (SMEs can access the logistics capabilities they lack internally at a lower cost. However, the actual effect of logistics outsourcing on firm performance, especially among the SMEs in Nairobi, remains unknown.   Aim: The study aimed to investigate the relationship between logistics outsourcing and firm performance of manufacturing SMEs in Nairobi.   Setting: The study sampled manufacturing SMEs in Nairobi City County.   Method: In this study, a convergent parallel mixed methods design was applied. Survey data were collected from 163 manufacturing SMEs. The data were analysed using structural equation modelling to test the relationship between logistics outsourcing and firm performance. Additionally, in-depth interviews were conducted in five manufacturing SMEs. Thematic analysis was used to analyse interview data to provide more insight in the quantitative data.   Results: The anticipated direct link between logistics outsourcing and performance of manufacturing SMEs was not statistically significant. However, the study revealed a statistically significant indirect positive effect of logistics outsourcing on the performance of manufacturing SMEs through logistics outsourcing performance as a mediator variable. This article further highlights reasons and the process of logistics outsourcing and deduces a logistics outsourcing model for manufacturing SMEs to help improve their firm’s performance.   Conclusion: The established relationship and deduced logistics outsourcing model is likely to guide SME managers as to how to manage logistics outsourcing to improve performance. The finding that logistics outsourcing has a positive indirect effect on the performance of manufacturing SMEs through logistics outsourcing performance makes a significant contribution to theory.

The Outsourcing of Accountance: Essence and Peculiarities of the Spread in Ukraine

Directory of Open Access Journals (Sweden)

Voskresenska Tetiana І.

2018-01-01

Full Text Available The article researches the essence and defines peculiarities of carrying out the outsourcing of accountance by both audit and consulting companies. The main tendencies of the outsourcing of accountance in Ukraine have been disclosed and the factors contributing to its spread have been analyzed. A simplified procedure of implementation of the outsourcing of accountance has been provided. The possible basic financial and non-financial advantages at using the outsourcing of accountance have been grouped and analyzed. The factors that significantly influence the cost of the outsourcing of accountance for economic entities have been systematized. The main groups of the outsourcing of accountance services have been named and their components have been allocated. The need for a legislative settlement of the transfer of responsibility for the quality of the indicators provided in accounting and reporting, from the management of the enterprise to the outsourcer of accountance has been determined.

Determinants of International Outsourcing and Performance: A Relational Exchange Perspective

Directory of Open Access Journals (Sweden)

Carl E. Dresden

2013-07-01

Full Text Available Prescriptive discussions regarding international outsourcing abound, but there are few previously proposed models of the antecedents leading to such sourcing. This empirical study utilizes the relational exchange framework proposed by Dwyer, Schurr and Oh (1987 and builds a conceptual model of the firm's use of international outsourcing within the context of relational exchange. The model concentrates on the aspects of relational exchange that are crucial antecedents to successful international outsourcing and empirically demonstrates how both economic and social factors have their influence. The resulting model demonstrates how cooperation, rather than competition, leads to successful international outsourcing.

Healthcare Information Technology Backsourcing, Problematic Outsourcing Manipulations, and Multisupplier Backsourcing Methodologies

Science.gov (United States)

Garske, Steven Ray

2010-01-01

Backsourcing is the act of an organization changing an outsourcing relationship through insourcing, vendor change, or elimination of the outsourced service. This study discovered numerous problematic outsourcing manipulations conducted by suppliers, and identified backsourcing methodologies to correct these manipulations across multiple supplier…

Deployment of vendor capabilities and competences throughout the outsourcing process

DEFF Research Database (Denmark)

Perunovic, Zoran; Christoffersen, Mads; Mefford, Robert N.

2012-01-01

Purpose - A vendor's capabilities are recognized as one of the most important factors for success in outsourcing. However, there is a lack of understanding of how vendors manage their capabilities throughout the outsourcing process. With an aim to contribute to filling this existing gap......, the purpose of this paper is to explore how vendors deploy their capabilities in order to win, run and renew the outsourcing contracts. Design/methodology/approach - The research question has been derived by integrating a resource-based view theory with a model of a vendor's process in outsourcing. A multiple......-case study of three contract electronic manufacturers has been employed to explore the research question. Findings - The results show that for achieving their outsourcing objectives, vendors use different capability mixes: the winning, the running, and the renewing. These mixes are created through...

OUTSOURCING EN LAS INDUSTRIAS TRADICIONALES: DETERMINANTES DE LA ESTRATEGIA

Directory of Open Access Journals (Sweden)

Rosario Gandoy Juste

2008-06-01

Full Text Available The present paper investigates the relevance and determinants of outsourcing in the Spanish traditional manufacturing industries using a dynamic panel data model. Data are from Industrial Companies Survey. The analysis shows the growing use of outsourcing by Spanish traditional manufacture, even higher than the rest of the manufacturing industries. The estimation results provide empirical evidence of the cost-cutting motive for outsourcing which improves, by this way, the productive efficiency and the competitiveness of the firm; nevertheless, the possibilities of using this strategy are conditioned by some firms' structural characteristics which explain that those firms with a better competitive position (due to their size, their orientation of the market or of the production are more prone to outsourcing.

Strategic involvement of information and communication technologies in outsourcing

DEFF Research Database (Denmark)

Perunovic, Zoran; Christoffersen, Mads

2005-01-01

outsourcing have significant role in innovating business models of companies. However, the technological islands of application are not converging, at least not with desirable pace. Future off-shore outsourcing will comprehend more R&D activities, and spread throughout the whole business process. Existence...... of integrated IT solutions will stimulate, while documenting and standardising business processes will further fructify ICT's utilisation in outsourcing. Research limitations Limited number of companies makes generalisation difficult. There is a certain number of factors that influence success of off......Purpose To portrait the utilisation of information and communication technology in off-shore outsourcing and raise questions for debate, hypotheses for verifications, and ideas for the improvement. Design/methodology/approach An explorative qualitative study with a research framework designed...

BOT Outsourcing Contracts

DEFF Research Database (Denmark)

Ørberg Jensen, Peter D.; Petersen, Bent

2012-01-01

Build-operate-transfer (BOT) contracting has been widely usen in the engineering and construction industry, but has only recently been introduced in services industry domains. Notably, service provider firms from emerging markets have recently started offering BOT outsourcing contracts. In this p...

MANAGEMENT OF PHARMACY CHAIN ON THE BASIS OF OUTSOURCING

Directory of Open Access Journals (Sweden)

I. A. Dzhuparova

2015-01-01

Full Text Available The article studies the problems of development of methods of the outsourcing reasoning of a certain business process of pharmacy chains considering the risk on the basis of the system analysis, expert survey, theory of probability, mathematical statistics. Business processes of the pharmacy chain for outsourcing have been indicated. We have offered an “index of outsourcing reasonability” for qualitative evaluation of business processes implementation.

Strategic Outsourcing in the German Engine Building Industry

DEFF Research Database (Denmark)

Gretzinger, Susanne

2008-01-01

Outsourcing is an organizational measure that changesthe ressource dependencies of a Company. In this paper, a framework is developed from the perspective of the ressource dependence approach to explain strategic outsourcing in the German engine building industry. On the basis of the NIFA panel...

RISK ANALYSIS IN INFORMATION TECHNOLOGY AND COMMUNICATION OUTSOURCING

Directory of Open Access Journals (Sweden)

Edmir Parada Vasques Prado

2011-12-01

Full Text Available This research aims at evaluating the risk analysis process in Information Technology and Communication (ICT outsourcing conducted by organizations of the private sector. The research is characterized by being a descriptive, quantitative and transversal type study, which was used the survey method. Data were collected through questionnaire, the sample is not random and we used a convenience sampling process. The research made contributions to understanding the risk analysis process in ICT services outsourcing, and identified statistically significant relationships between risk analysis, organization's size and its industry, and between risk analysis and diversity of outsourced services

THE EVALUATION OF OUTSOURCING USE ON UKRAINIAN RAILWAY TRANSPORT

Directory of Open Access Journals (Sweden)

O. M. Stasiuk

2009-04-01

Full Text Available The estimate of outsourcing possibilities on the railway transport of Ukraine is realized. The kinds of activities, which are promising for transfer through outsourcing to small enterprises, are proposed.

Kebijakan Outsourcing Penyelenggaraan Makan Pasien di Rumah Sakit Umum Daerah Sumedang

Directory of Open Access Journals (Sweden)

Dewi Marhaeni Diah Herawati

2014-12-01

Full Text Available The prevalence of malnutrition remains high in hospital inpatients. Nutritional services can overcome such problem. This study aimed to perform a policy analysis of food service outsourcing in Sumedang District Hospital. The design of this study was a mixed method using a concurrent embedded strategy. The purposive sampling was chosen for the qualitative study in which the hospital nutritionist team members became the subjects. The sampling for the quantitative study was performed using the stratified simple random sampling. About 154 patients were selected as subjects. The subjective global assesment was used as the instrument. The study was conducted from November to December 2012. The food service mechanism was well structured and clear even though there were missing Standard Operating Procedures (SOPs such as SOPs for pediatric patient menus, logistic preparation, and patient meal equipment cleaning. Catering employees had a very high workload and were multitasking. The Nutrition Care Committee Team may work better. There was no strategic plan for nutrition services. The capacity of the team was not optimum in terms of nutritional care. The proportion of malnutrition increased from 1.9% to 13% after hospitalization when compared to the pre-hospitalization condition. In conclusion, the outsourcing system for food services has no impact on patients’ nutrition status; however, it is apparent that a clear and better mechanism of nutrition care and food provision is needed.

Lessons from Dutch IT-outsourcing success and failure

NARCIS (Netherlands)

Delen, G. P. A. J.; Peters, R. J.; Verhoef, C.; van Vlijmen, S.F.M.

2016-01-01

We present the findings from a Dutch field study of a representative sample of 30 outsourcing deals totalling to more than 100 million Euro, where both customers, corresponding IT-outsourcing providers and their intermediaries (if present) participated. Of the 30 deals, 18 were successful. As the

Explaining Outsourcing in Health, Sport and Physical Education

Science.gov (United States)

Williams, Benjamin J.; Macdonald, Doune

2015-01-01

Outsourcing is a complex, controversial and pervasive practice that is increasingly becoming a matter of concern for educational researchers. This article contributes to this literature by examining outsourcing practices related to health, sport and physical education (HSPE). Specifically, it reports data on specialist health and physical…

Explaining IT Outsourcing Satisfaction using Domberger’s Theory: An SME Perspective

Directory of Open Access Journals (Sweden)

Ching-Seng Yap

2013-03-01

Full Text Available IT outsourcing has emerged as an important tool for enabling organizations to gain access to specific skills and services, focus on their core competencies, and reduce the cost of IT service provision. With the increasing number of IT outsourcing failures, it is timely to identify the determinants of IT outsourcing satisfaction. This study investigates the types of IT function outsourced and examines the factors influencing customer satisfaction in IT outsourcing in Malaysian small- and medium-enterprises. Using an email questionnaire survey, data are collected from 100 firms listed on the Directory of Small and Medium Enterprises in Malaysia. Drawing from Domberger’s Theory of the Contracting Organization, four hypotheses are developed and tested in this study. Using the PLS path modelling technique, the findings show that focus on core competency, cost reduction, access to IT expertise and skills, and flexibility are positively related to customer satisfaction in IT outsourcing. The paper includes implications and recommendations for future studies.

Outsourcing and "dismantling" of steady jobs at hospitals

Directory of Open Access Journals (Sweden)

Helton Saragor de Souza

2016-04-01

Full Text Available Abstract OBJECTIVE To relate hospitals' organizational structure as the core of a web of outsourced services and flexible employment bonds among healthcare professionals in the context of finance capitalism, analyzing work arrangements based mainly on the type of employment bond. METHOD Qualitative research through ethnography, interviews, data analysis, and case studies. The case studies were concentrated in 3 hospitals located in the São Paulo metropolitan region under different management types: public administration; outsourced administration via a healthcare social organization (HSO; and private administration. RESULTS This study highlights a trend in outsourcing, dismantling of steady jobs, and shaping working relations asymmetrically in terms of healthcare professions. CONCLUSION These aspects are characteristic of contemporary capitalism and post-Fordist work organization. In this context, the state under sponsorship cripples the very existence of an effective human resources policy, creating a favorable environment for outsourcing and flexibility of employment bonds among healthcare workers.

Information systems outsourcing reasons and risks: a new assessment

OpenAIRE

González Ramírez, María Reyes; Gascó Gascó, José Luis; Llopis Taverner, Juan

2010-01-01

Outsourcing is currently going through a stage of unstoppable growth. This paper makes a proposal about the main reasons which may lead firms to adopt Outsourcing in Information Systems services. It will equally analyse the potential risks that IS clients are likely to face. An additional objective is to assess these reasons and risks in the case of large Spanish firms, while simultaneously examining their evolution over time. This study of outsourcing reasons and risks has been carried out f...

Outsourcing in Higher Education: The Known and Unknown about the Practice

Science.gov (United States)

Wekullo, Caroline Sabina

2017-01-01

Outsourcing or privatising services in higher education is a common practice, but what do we really know about it? Is outsourcing effective? It is imperative that these questions be addressed since outsourcing is becoming a norm in higher education institutions. Scholars, institutional administrators and policymakers need to understand the…

The influence of outsourcing on achieving business goals in large Croatian companies

Directory of Open Access Journals (Sweden)

Ivica Parlov

2004-01-01

Full Text Available This paper presents results of a research conducted in large Croatian companies that intended to connect and establish eventual influences between the usage of outsourcing and achieving business goals in those companies. It was also meant to establish if (and in which segments outsourcing was being used in large Croatian companies, what were the main reasons for its use, if it was conducted according to specific plans and with tracking of achieved results, if expectations that surveyed companies had about outsourcing were met, and what are the future possibilities and perspectives of those companies regarding outsourcing. Many other useful data regarding outsourcing and goal achievement were also collected and linked together in order to establish eventual influences of outsourcing on the effectiveness of making business in large Croatian companies.

A Study of Information Systems Outsourcing Influential Factors.

Science.gov (United States)

Claver, Enrique; Gonzalez, Reyes; Gasco, Jose; Llopis, Juan

2002-01-01

Surveyed information systems managers at Spanish public universities to determine the level of information systems outsourcing. Also determined how factors such as the size of universities and their information systems departments, as well as the degree of involvement of rector's and general manager's teams, influence outsourcing levels. (EV)

Outsourcing gets providers back to the basics.

Science.gov (United States)

Watson, S

1995-05-01

Information technology is advancing so quickly that many organizations can't keep up. That's why demand for the outsourcing of data processing functions is growing as providers and payers attempt to implement the latest technology while holding costs down. Those investigating outsourcing must carefully scrutinize whether an arrangement actually will cut costs, experts advise. And clients should review contract terms to ensure all expectations are spelled out.

Cooperation between partners in logistics outsourcing

Directory of Open Access Journals (Sweden)

Andreja KRIŽMAN

2009-01-01

Full Text Available The purpose of this article is to present the research results from a study of impact of cooperation between logistics service providers (LSP and their customers on logistics outsourcing performance conducted in the Slovenian market. On the basis of the existing literature and some new argumentations, derived from in-depth interviews with logistics experts of providers and customers, the measurement and structural models were empirically analyzed. Existing measurement scales for the constructs of cooperation, and outsourcing performance were slightly modified for this analysis. Their purification and measurement for validity and reliability were performed. Multivariate statistical methods (EFA, CFA and SEM - Partial Least Squares were utilized and hypotheses were tested. Cooperation between partners has a significant impact on the relationship and reduces problems in logistics performance. Cooperation in the model explain 58.5% of the variance of goal achievement and 36.6% of the variance of goal exceedance logistics of outsourcing performance.

Performance Implications of Outsourcing in the Mobile Telecommunications Industry

DEFF Research Database (Denmark)

Claussen, Jörg; Kretschmer, Tobias; Oehling, Daniel

We examine how outsourcing of a core service affects firm performance in the context of the mobile telephony industry. We develop hypotheses based on economies of scale, transaction costs, quality advantages from specialization, and bargaining power and test these using a ten-year panel with 50...... mobile network operators outsourcing their network operations. We find that operators can decrease costs, increase revenues and improve their profitability in the long run by outsourcing mobile network operation services. This effect is stronger for small than for big operators....

Bioanalytical outsourcing strategy at Janssen Research and Development.

Science.gov (United States)

Verhaeghe, Tom

2014-05-01

The times when all bioanalytical work was supported in-house are long behind us. In the modern bioanalytical laboratory, workload is divided between in-house support and outsourcing to contract research organizations. This paper outlines the outsourcing strategy of the Janssen-regulated bioanalytical group. Keeping the knowledge of the assay and the compound internally is a cornerstone of this strategy and is a driver for balancing the workload between the internal laboratory and contract laboratories. The number of contract laboratories that are being used is limited and criteria for selecting laboratories are discussed. Special attention is paid to the experience with outsourcing clinical studies to China.

Identifying factors affecting about outsourcing in paraclinical services

African Journals Online (AJOL)

Objective: Outsourcing refers to the transfer of services or functions to an outsider supplier, which controls them through a contract or cooperative. The main problem of senior managers in health organizations is determining the services which should be outsourced. The present study seeks to identify the factors that affect ...

Outsourcing: A cost-savings perspective

International Nuclear Information System (INIS)

Riser, M.A.; McGough, M.E.

1992-01-01

What is outsourcing? There is no such word according to Webster's dictionary; however, as used in the business world, outsourcing is a partnership or contract by a corporation with a third party to have the third party completely manage a particular corporate function or operations area. A common example of outsourcing that occurs in today's commercial marketplace can be seen in the management information systems field. Many large corporations (i.e., banks, insurance companies, utilities, etc.) are required to maintain vast computer networks and information systems to process the voluminous amounts of information that flow through the company each day. This computer center maintenance is usually a support function to the business's main line of work, but it is a necessary tool to allow the corporation to function efficiently in today's information-dominated society. While it is a fact that information is a crucial part of any business operation, processing and distributing that information is not and need not be and usually hinders a company in effectively pursuing its main line of work (e.g., making electricity). One western nuclear utility has outsourced its vendor engineering services to free its engineers from the humdrum task of updating and maintaining vendor technical manual (VTM) information and to allow them to concentrate on maintaining the plant at power, thereby increasing the overall plant capacity rating (i.e., increased profits). Having correct and accurate technical manual information is important for proper plant maintenance; however, on a day-to-day basis, VTMs do not directly support the plant at power and are therefore just one more administrative nightmare a systems engineer or maintenance engineer must deal with in his job

AN EXAMINATION AND CRITIQUE OF THE OUTSOURCING CONCEPT AND PRAXIS

Directory of Open Access Journals (Sweden)

Dakare, Olamitunji

2016-11-01

Full Text Available The contemporary relevance of outsourcing as a process that involves the strategic use of outside resources to perform activities that can be usually handled by internal staff of a firm cannot be overemphasized. To this end, studies have shown that, by adopting outsourcing as a strategy numerous benefits abound. This article describes a theoretical investigation and review into what outsourcing really entails. It also highlights strategic benefits of outsourcing as have been promoted by some researchers. The article seeks to unravel and bring to the fore the other side of outsourcing—the challenges, which may have been neglected by individuals and organisations, so as to proffer a control measure which may in turn cushion its effects on business activities especially in emerging market economies and countries of the global south. Furthermore, the article provides a basis for reorganizing the theoretical application and practice of outsourcing in the business world.

TRANSPORT OUTSOURCING AND TRANSPORT COLLABORATION RELATIONSHIP - THE RISK HEDGING PERSPECTIVE

Directory of Open Access Journals (Sweden)

Đurđica M. Stojanović

2015-04-01

Full Text Available Although transport outsourcing decision-making and collaborative transport management (CTM have been “hot topics” for years, their links are still not thoroughly explored. The purpose of this paper is to contribute to a better understanding of the relationship between them. In particular, we focus on the conflicting and complementary features of these concepts with regard to their capability to hedge against transport outsourcing-related risks. Transport outsourcing is often a tool for transferring part of the demand risks from the primary parties in supply chains to transport service providers. However, new relationships introduce some new risks - outsourcing contract risks. It is important to identify, estimate and compare such kinds of risks. Transport collaboration may decrease both the demand risks and the outsourcing contract risks, although the relationship with the latter is more complex. It is used an exploratory research based on a combination of a literature review and empirical examples.

The role of outsourcing in Lean Manufacturing

DEFF Research Database (Denmark)

Bjarnø, Ole-Christian

2003-01-01

In this article a longitudinal study performed at a medium-sized producer of electronics is reported during which we studied the company’s manufacturing change process. Based on theories of outsourcing, reengineering and explorative case research a series of findings is identified which demonstra......In this article a longitudinal study performed at a medium-sized producer of electronics is reported during which we studied the company’s manufacturing change process. Based on theories of outsourcing, reengineering and explorative case research a series of findings is identified which...... degree of complexity by introducing many new product lines, without phasing out very many of the old products could be changed into a far less complex organisation through reengineering and outsourcing. This again opened up for the application of the tool kit in Lean Manufacturing, and through...

Unemployment and welfare consequences of international outsourcing under monopolistic competition

OpenAIRE

Richard A. Brecher; Zhiqi Chen

2014-01-01

This paper challenges the conventional academic view that international outsourcing is just another form of gainful trade. Contrary to that view, we show that labourservice outsourcing can reduce the highwage country's welfare even when productmarket trade is beneficial, within a model that combines involuntary unemployment and monopolistic competition. Outsourcing's impact on welfare is worsened by a definite loss of jobs and a possible contraction in the range of varieties produced worldwid...

Applying Fuzzy Decision Making Approach to IT Outsourcing Supplier Selection

OpenAIRE

Gülcin Büyüközkan; Mehmet Sakir Ersoy

2009-01-01

The decision of information technology (IT) outsourcing requires close attention to the evaluation of supplier selection process because the selection decision involves conflicting multiple criteria and is replete with complex decision making problems. Selecting the most appropriate suppliers is considered an important strategic decision that may impact the performance of outsourcing engagements. The objective of this paper is to aid decision makers to evaluate and assess possible IT outsourc...

Cloud Sourcing – Next Generation Outsourcing?

OpenAIRE

Muhic, Mirella; Johansson, Björn

2014-01-01

Although Cloud Sourcing has been around for some time it could be questioned what actually is known about it. This paper presents a literature review on the specific question if Cloud Sourcing could be seen as the next generation of outsourcing. The reason for doing this is that from an initial sourcing study we found that the sourcing decisions seems to go in the direction of outsourcing as a service which could be described as Cloud Sourcing. Whereas some are convinced that Cloud Sourcing r...

Outsourcing to China.

Science.gov (United States)

Liu, Jacqueline

2004-12-01

To enhance competitive advantage in the face of increasing globalisation, companies need to consider moving certain operations to China, if they have not done so already. This article describes the evolving nature of outsourcing to China and what companies need to consider to be successful in this business model.

Flexible outsourcing and the impacts of labour taxation in European welfare states

OpenAIRE

Koskela, Erkki; Poutvaara, Panu

2008-01-01

In European Welfare States, low-skilled workers are typically unionized, while the wage formation of high-skilled workers is more competitive. To focus on this aspect, we analyze how flexible international outsourcing and labour taxation affect wage formation, employment and welfare in dual domestic labour markets. Higher productivity of outsourcing, lower cost of outsourcing and lower factor price of outsourcing increase wage dispersion between the high-skilled and low-skilled workers. Incre...

A study on efficiency of e-banking outsourcing in Iran

Directory of Open Access Journals (Sweden)

Abdorreza Sharifihosseini

2013-06-01

Full Text Available This paper evaluates the outsourcing procedures' conformity of E-banking services in some Iranian private banks according to the OMBOK structure. The insight on the outsourcing as a supportive source for the strategies of an organization is increasing and outsourcing is not being looked at as an element for reducing the organization's costs anymore. Therefore, there is an increasing trend in banking sector towards employing the outsourcing, as an effective response to the environment and attracting customers. This paper attempt to find out how outsourcing procedures of e-baking services in private banks is corresponded with the framework of this standard. The study considers five primary dimensions consisting of infrastructure, operation management, business, customer relations and technology among private banks across the country based on OMBOK model. The study selects 90 experts out of 100 people in the field of E-banking as sample study and distributes some questionnaires among them and the questionnaire is analyzed using Kruskal-Wallis test. According to the achieved results, out of the five domains of OMBOK structure including infrastructure, business, technology, customer relations and operation management, the outsourcing procedures of the e-banking services in Iran's private banks does not correspond in two domains of infrastructure and business, but corresponded in other domains.

Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships

NARCIS (Netherlands)

de Jong, Floor; van Hillegersberg, Jos; van Eck, Pascal; van der Kolk, Feiko; Jorissen, Rene; Oshri, Ilan; Kotlarsky, Julia

The lack of effective IT governance is widely recognized as a key inhibitor to successful global IT outsourcing relationships. In this study we present the development and application of a governance framework to improve outsourcing relationships. The approach used to developing an IT governance

ISM Approach to Model Offshore Outsourcing Risks

OpenAIRE

Kumar, Sunand; Sharma, Rajiv Kumar; Chauhan, Prashant

2014-01-01

[EN] In an effort to achieve a competitive advantage via cost reductions and improved market responsiveness, organizations are increasingly employing offshore outsourcing as a major component of their supply chain strategies. But as evident from literature number of risks such as Political risk, Risk due to cultural differences, Compliance and regulatory risk, Opportunistic risk and Organization structural risk, which adversely affect the performance of offshore outsourcing in a supply chain ...

Outsourcing and customer service: cultures and competencies

OpenAIRE

Morgan, Stephanie

2010-01-01

Outsourcing requires staff from two organisations to work together to achieve sometimes conflicting ends. Practitioner advice suggests a matching of organisational cultures; however, whilst there is some research on the impact of national culture in offshore outsourcing, little attention has been paid to the issue of organisational culture, nor the type of interventions that may be useful. This paper discusses research on differences in organisational culture between suppliers and clients in ...

Understanding the Development Implications of Online Outsourcing

OpenAIRE

Malik , Fareesa; Nicholson , Brian; Heeks , Richard

2017-01-01

Part 10: Global Sourcing and Development; International audience; Online outsourcing (OO) involves global outsourcing of tasks from clients to freelancers via platforms such as Upwork, Guru, Freelancer and Fiverr. Governments and donor agencies in several developing countries are currently starting OO training initiatives to enable access to digital livelihoods for marginalised groups such as youth and women. However, little is known about the impact of these initiatives and in response this ...

Leveraging Offshore IT Outsourcing by SMEs through Online Marketplaces

NARCIS (Netherlands)

U.L. Radkevitch (Uladzimir); H.W.G.M. van Heck (Eric); O.R. Koppius (Otto)

2006-01-01

textabstractFollowing their larger counterparts, an increasing number of small firms outsource their IT tasks to lower cost offshore destinations. For small firms, however, offshore outsourcing is a difficult undertaking as it involves high transaction costs. Online marketplaces for IT services,

Redistributive income taxation under outsourcing and foreign direct investment

OpenAIRE

Aronsson, Thomas; Koskela, Erkki

2010-01-01

This paper deals with optimal income taxation under labor outsourcing and FDI. We show how the optimal income tax response to the joint effect of outsourcing and FDI depends on whether FDI is complementary with, or substitutable for, domestic labor.

Analysing outsourcing policies in an asset management context : A six-stage model

NARCIS (Netherlands)

Schoenmaker, R.; Verlaan, J.G.

2013-01-01

Asset managers of civil infrastructure are increasingly outsourcing their maintenance. Whereas maintenance is a cyclic process, decisions to outsource decisions are often project-based, and confusing the discussion on the degree of outsourcing. This paper presents a six-stage model that facilitates

Benefits of Outsourcing Strategy and IT Technology in Clinical Trials.

Science.gov (United States)

Stamenovic, Milorad; Dobraca, Amra

2017-09-01

Aim of this paper is to describe some of models of outsourcing (numerous and response to different types of risks and increment of quality is based on individual problem and situation). Defining whether to outsource or not and whether to build or buy new information technology (IT) is question for contract research organization (CRO) and Pharma companies dealing with clinical trials, so the aim of this paper is to show business model that could make process of decision making less time consuming, less segmented and more efficient. This paper has a descriptive character, and represents a review of the literature that deals with the described issues. Outsourcing should enable optimal capacity flexibility (technology that is outsourced should be done only optimally not entirely). The goal with CRO partners is to establish equivalent levels of global quality, as extensions of other research and development activities (by unification of standards of performance of alliance partners with best standards of industry). IT is gaining greater significance at each stage of clinical study and represent an inevitable element of the quality of a clinical study (for the purpose of monitoring of clinical site activities, data collection and management, medical monitoring, statistical programming, statistical analysis, clinical study reporting). CROs are able to maximize work within the CRO global development, to support the notion of a fully integrated outsourced company; facilitate the use of similar business processes and norms, reusing established CRO standards and improve CRO operational decision making within outsourced studies by providing consistent and current information across outsourced and in-house activities.

Outsourcing and scheduling for a two-machine flow shop with release times

Science.gov (United States)

Ahmadizar, Fardin; Amiri, Zeinab

2018-03-01

This article addresses a two-machine flow shop scheduling problem where jobs are released intermittently and outsourcing is allowed. The first operations of outsourced jobs are processed by the first subcontractor, they are transported in batches to the second subcontractor for processing their second operations, and finally they are transported back to the manufacturer. The objective is to select a subset of jobs to be outsourced, to schedule both the in-house and the outsourced jobs, and to determine a transportation plan for the outsourced jobs so as to minimize the sum of the makespan and the outsourcing and transportation costs. Two mathematical models of the problem and several necessary optimality conditions are presented. A solution approach is then proposed by incorporating the dominance properties with an ant colony algorithm. Finally, computational experiments are conducted to evaluate the performance of the models and solution approach.

Significance of supplier selection criteria evolvment in IT outsourcing to emerging economies: lessons from a global IT outsourcing project

OpenAIRE

Hyvonen, H.; Helminen, M.; Watanabe, C.

2015-01-01

In line with the increasing significance of the acceleration of information technology (IT) advancement and also of harnessing the vigor of emerging economies, IT outsourcing to emerging economies has become global concerns. This enables global companies to enjoy a critical competitive edge by choosing the best option in outsourcing strategy and supplier selection. Consequently, supplier selection criteria have become critical issues for both suppliers and customers. This paper a...

Outsourcing lead optimization: the eye of the storm.

Science.gov (United States)

Clark, David E

2011-02-01

This article is the third in a series examining the evolution of the market for outsourced lead optimization services and covers developments from late 2006 to the present. Following an analysis of the significant events that have impacted the marketplace in recent years, a brief survey of the growing number of companies offering lead optimization services is presented. Subsequently, three notable trends that can be perceived in this highly dynamic field are discussed: the continuing rise of outsourcing companies in Asia and Eastern Europe, the increase in deals with not-for-profit organizations and, finally, the emergence of a variety of business models under which outsourced work is conducted. Copyright © 2010 Elsevier Ltd. All rights reserved.

The Path from Outsourcing to Backsourcing

DEFF Research Database (Denmark)

Madsen, Erik Skov; Slepniov, Dmitrij

2011-01-01

The purpose of this paper is to examine the evolution of offshoring and outsourcing over time and highlight strategic considerations underpinning this process in companies. On the basis of four case studies of Danish and German industrial companies, this paper develops a holistic framework...... conceptualizing various levels of outsourcing and offshoring as well as factors driving the transition between these levels. The framework adds to better understanding of the process,challenges the linear nature of it and suggests that ‘backsourcing’ and repatriation of activities should receive more attention...

Logistics outsourcing by Taiwanese and Dutch food processing industries

NARCIS (Netherlands)

Hsin-I Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

2011-01-01

Purpose – This paper aims to investigate outsourcing of different types of logistics activities in Taiwanese food industry, and benchmark with practices in The Netherlands. Design/methodology/approach – The outsourcing of four levels of logistics activities is investigated: transportation (level 1),

Discovering Strategies to Improve Business Value in Outsourcing Projects

NARCIS (Netherlands)

Ponisio, Laura; van Eck, Pascal; Vruggink, P.

2008-01-01

This paper deals with the problem of leveraging client business value in a software development outsourcing relationship. We have observed software development projects from two different Dutch IT outsourcing companies and studied the approach they apply in their (successful) projects. The results

Things get worse before getting better : outsourcing NPD activities

NARCIS (Netherlands)

Smets, L.P.M.; Oorschot, van K.E.; Langerak, F.

2011-01-01

To sustain the pace of new product development (NPD), manufacturers are increasingly outsourcing parts of the NPD process, such as design and engineering. However, by outsourcing design and engineering activities, things often get worse before getting better in terms of cycle time, development

Evaluating Outsourcing Information Technology and Assurance Expertise by Small Non-Profit Organizations

Science.gov (United States)

Guinn, Fillmore

2013-01-01

Small non-profit organizations outsource at least one information technology or information assurance process. Outsourcing information technology and information assurance processes has increased every year. The study was to determine the key reasons behind the choice to outsource information technology and information assurance processes. Using…

Outsourcing primary health care services--how politicians explain the grounds for their decisions.

Science.gov (United States)

Laamanen, Ritva; Simonsen-Rehn, Nina; Suominen, Sakari; Øvretveit, John; Brommels, Mats

2008-12-01

To explore outsourcing of primary health care (PHC) services in four municipalities in Finland with varying amounts and types of outsourcing: a Southern municipality (SM) which contracted all PHC services to a not-for-profit voluntary organization, and Eastern (EM), South-Western (SWM) and Western (WM) municipalities which had contracted out only a few services to profit or public organizations. A mail survey to all municipality politicians (response rate 52%, N=101) in 2004. Data were analyzed using cross-tabulations, Spearman correlation and linear regression analyses. Politicians were willing to outsource PHC services only partially, and many problems relating to outsourcing were reported. Politicians in all municipalities were least likely to outsource preventive services. A multiple linear regression model showed that reported preference to outsource in EM and in SWM was lower than in SM, and also lower among politicians from "leftist" political parties than "rightist" political parties. Perceived difficulties in local health policy issues were related to reduced preference to outsource. The model explained 27% of the variance of the inclination to outsource PHC services. The findings highlight how important it is to take into account local health policy issues when assessing service-provision models.

Time Zones, Shift Working and International Outsourcing

OpenAIRE

Matsuoka, Yuji; Fukushima, Marcelo

2009-01-01

We build a trade model with two identical countries located in different time zones and a monopolistically competitive sector of which production requires differentiated goods produced in two successive stages. We introduce shift working disutility and allow consumers to choose between day and night shifts. Shift working disutility raises the cost of night production and firms can reduce costs by “virtually” outsourcing foreign labor. We found that firms only outsource if relat...

Secure Data Service Outsourcing with Untrusted Cloud

OpenAIRE

Xiong, Huijun

2013-01-01

Outsourcing data services to the cloud is a nature fit for cloud usage. However, increasing security and privacy concerns from both enterprises and individuals on their outsourced data inhibit this trend. In this dissertation, we introduce service-centric solutions to address two types of security threats existing in the current cloud environments: semi-honest cloud providers and malicious cloud customers. Our solution aims not only to provide confidentiality and access controllability of out...

[The challenges and opportunities of implementing outsourcing in private and public hospitals in Israel].

Science.gov (United States)

Rahimi, Benny; Mizrahi, Ronit; Magnezi, Racheli

2011-01-01

Outsourcing is a method that enables an organization to focus on its expertise by transferring its other services to professionals who can fulfill them. In recent years, research has repeatedly shown that health services use a variety of outsourcing companies. To describe the experience acquired using outsourcing in public and private hospitals in Israel, and to present the factors, budgetary parameters, opportunities and problems affecting outsourcing. The questionnaire was sent to 36 hospitals in Israel, constituting 88.2% of all hospitals in Israel--private, public, H.M.O ("Clalit") and governmental. The response to the questionnaire reached 97.2% and revealed the following: 94% of the hospitals use outsourcing services in the following fields: security, cleaning, Laundry service, cafeterias, and I.T.; 42% of the hospitals assign 0-5% of their annual budget for outsourcing contracts. Private hospitals use more outsourcing services than public hospitals. The factors driving outsourcing are: cost restrictions (82.8%), operational flexibility (77%), and focus on the core business (74.2%). The potential advantages of outsourcing are: improvement in services 180.5%), customer satisfaction (72.2%), and cost reduction (69.4%). Difficulties affecting outsourcing are: dependence on external resources (83.3%] and internal organizational resistance (69.4%). The results of the outsourcing are lower costs, reduced number of personnel by 1-10% and high level of satisfaction. It seems that in recent years outsourcing is being used in hospitals and is central to the areas of infrastructure and logistics, as well as legal and medical services. Using outsourcing in hospitals provides opportunities for improved customer satisfaction, better focus for the hospital on its core activities and cost reduction. HospitaLs that succeed in synergetically integrating the external and the internal service providers will flourish. INNOVATION/VALUE: This research exposes, for the first time

An Analysis of Determinants of Recruitment and Selection Outsourcing Implementation

Directory of Open Access Journals (Sweden)

Jana Cocuľová

2015-01-01

Full Text Available In order for the companies to maintain their positions in the current market, they are forced to find new opportunities and ways to streamline their operations. One of such options for the company is outsourcing, which is the subject of this paper. Given the increasing trend of outsourcing in human resource management, the article deals specifically with the issue of outsourcing of selected human resource (HR activity – the recruitment and selection process (R & S. The main goal of the research study is to establish a set of determinants of the success of implementation of R & S outsourcing. The research was carried out by using a questionnaire survey from February 2013 as the primary data source. Questionnaires were distributed to a sample of organizations operating in Slovakia. In order to achieve the research objective, six hypotheses have been contested by correlation analysis and Mann Whitney U test, while in five cases statistically significant correlation between selected determinants and the perceived success of the outsourcing implementation have been confirmed.

The process of outsourcing applied to public administration - legal approach

Directory of Open Access Journals (Sweden)

Bruno Magera Conceição

2018-01-01

Full Text Available The article presents an analysis of outsourcing in the Brazilian Public Administration and the way it currently operates, initiating a process of reform, aiming to reduce the size of the administrative apparatus. Several doctrinal and jurisprudential concepts have been demonstrated in order to demonstrate in a concise way the applicability of outsourcing as a mechanism to reduce costs of the public machine, increase its efficiency and decrease its size. Some advantages of the use of outsourcing by the public administration by several jurists are presented, including the gains in competitiveness and ease of supervision by the citizens. The extension of the responsibility of the public administration by the outsourced company and the way in which it operates, in the light of the legislation, jurisprudence and the best doctrine, suggest efficient alternatives in the exercise of the administration, increasing its credibility and efficiency in the attainment of governmental objectives. The methodology used was through deductive. The achieved results demonstrate that the process of outsourcing after quality and a new dynamics in the public service.

Evaluation of the Impact of Outsourcing on the Performance of Lithuanian Electricity Industry

Directory of Open Access Journals (Sweden)

Ligita Gasparėnienė

2016-01-01

Full Text Available The article is aimed at evaluation of the impact of outsourcing on the performance of Lithuanian electricity industry. Research methods include systematic analysis of the scientific literature and expert evaluation. Theoretical analysis of the literature has enabled to identify the most significant outsourcing determinants, which have the impact on the performance of electricity industry, and the main outsourcing-related risks for the companies operating in this industry. The results of the empirical research have revealed the effects of various outsourcing determinants on the performance of Lithuanian electricity industry as well as negative outcomes of outsourcing application in the researched industry.

Strategic Management for IT Services on Outsourcing Security Company

Directory of Open Access Journals (Sweden)

Lydia Wijaya

2018-04-01

Full Text Available Information Technology (IT is used by many organizations to enhance competitive advantage, but many outsource security firms have not used IT in their business processes. In this research, we will design Strategic Management for IT Services for outsourcing security company. We use an outsourcing security company as a case study of IT Strategy Management for IT Services development. The purpose of this study is to create an IT services strategy for security outsourcing companies. The framework used is the ITIL (Information Technology Infrastructure Library framework service strategy in strategy management for IT services process. There are several steps taken in the making of the strategy: (a Strategic assessment stage to analyzed internal and external factors of the company. (b Strategy generation by creating the strategic plan. (c Strategy execution to determine the tactical plan. And (d strategy measurement and evaluation. This study produced the proposed IT service system that suits the needs of the company in the form of strategic, tactical plans and strategy measurement. This result can be used as the foundations of IT service development in outsourcing security company. In the process of this study, we work closely with stakeholders; every work product has been verified and validated by stakeholders.

A Sustainable Outsourcing Strategy Regarding Cost, Capacity Flexibility, and Risk in a Textile Supply Chain

Directory of Open Access Journals (Sweden)

Shaheen Sardar

2016-03-01

Full Text Available The textile industry achieves economic benefits through outsourcing to low cost markets. Today, reshoring is an emerging trend due to rising cost and unemployment concerns. This problem is primarily due to an industry-wide focus on economic benefits only. Cost saving is a basic reason for international outsourcing while domestic outsourcing provides capacity flexibility. Moreover, outsourcing risk has a major impact on strategic location of the production destinations. Therefore, the merging of capacity flexibility and outsourcing risk comprises a sustainable outsourcing strategy. This paper suggests a sustainable outsourcing strategy in which a textile manufacturer outsources to international markets for cost savings and outsources to the domestic market for capacity flexibility. The manufacturer reserves some capacity with domestic suppliers, and pays a unit penalty cost if this capacity flexibility is not utilized. The manufacturer seeks minimum risk in international markets. Operational cost, penalty cost, and outsourcing risk are considered to be objective functions. Decisions include the assignment of contracts to suitable facilities, the quantity of each contract, and allocation of reserved capacity flexibility among domestic suppliers. Multi-objective problem of this research was solved using three variants of goal programming. Several insights are proposed for outsourcing decision making in the current global environment.

RANCANG BANGUN OPERASIONAL TEKNOLOGI INFORMASI BANK SENTRAL MELALUI SISTEM SDM OUTSOURCING

Directory of Open Access Journals (Sweden)

Tjiptogoro Dinarjo

2011-09-01

Full Text Available Normal 0 false false false MicrosoftInternetExplorer4 The key factors of successful information technology outsourcing are the procurement process of the professional and trusted provider, the contract that guarantees a committed implementation of outsourcing as agreed priorly, the implementation of outsourcing that fulfils the approved grade of quality as service level agreement, the provider’s capabilities as listed in the requirement of the procurement process, and the implementation itself. Those key factors are the subjects of study, which results are applicable as the basic policy in developing a premium IT services through the outsourcing system. The case study was conducted in the Bank Indonesia, whether research approach is the combination of explorative, descriptive and explanator. Analysis endogenous and exogenous variables’ll be using Structural Equation Modeling (SEM. The recommendation is formulated according to the result of SEM analysis. Result of the study stated that Structural Model 3 is the perfect fit model. The dominant factor is the capability, procurement, contracts, implementation and outsourcing of IT operations significantly on the structure of 3.   Keywords: Outsourcing, Information Technology, Structural Model, Manajemen Sumber Daya Manusia

A Multi-Stage Maturity Model for Long-Term IT Outsourcing Relationship Success

Science.gov (United States)

Luong, Ming; Stevens, Jeff

2015-01-01

The Multi-Stage Maturity Model for Long-Term IT Outsourcing Relationship Success, a theoretical stages-of-growth model, explains long-term success in IT outsourcing relationships. Research showed the IT outsourcing relationship life cycle consists of four distinct, sequential stages: contract, transition, support, and partnership. The model was…

Strategic analysis of steelworks quality control outsourcing: strenghts and weakenesses perceived

Directory of Open Access Journals (Sweden)

Mario Cesar Barreto Moraes

2006-07-01

Full Text Available The pursuit for methodologies and management ways that are capable of ensuring higher competitiveness on a worldwide basis demand that Organizations establish and implement alternatives ever more innovative. Outsourcing, as a management practice comes to fill a need of specialization within Organizations. Originally created to serve to activities deemed as “middle-purpose”, outsourcing evolved and is now being applied to activities always more relevant within organizational processes. This article essay had the aim of assessing, through a SWOT matrix, the engineering services outsourcing, under the point of view of the company who had outsourced such services. The research has been developed, by a qualitative case study, at the steel mills company, headquartered in Europe. Inaugurated in 2003, the company has an innovative management model, which was conceived with similarities to condominiums, and a large portion of activities has been outsourced.

Benefits of Outsourcing Strategy and IT Technology in Clinical Trials

Science.gov (United States)

Stamenovic, Milorad; Dobraca, Amra

2017-01-01

Introduction: Aim of this paper is to describe some of models of outsourcing (numerous and response to different types of risks and increment of quality is based on individual problem and situation). Defining whether to outsource or not and whether to build or buy new information technology (IT) is question for contract research organization (CRO) and Pharma companies dealing with clinical trials, so the aim of this paper is to show business model that could make process of decision making less time consuming, less segmented and more efficient. Material and methods: This paper has a descriptive character, and represents a review of the literature that deals with the described issues. Results: Outsourcing should enable optimal capacity flexibility (technology that is outsourced should be done only optimally not entirely). The goal with CRO partners is to establish equivalent levels of global quality, as extensions of other research and development activities (by unification of standards of performance of alliance partners with best standards of industry). IT is gaining greater significance at each stage of clinical study and represent an inevitable element of the quality of a clinical study (for the purpose of monitoring of clinical site activities, data collection and management, medical monitoring, statistical programming, statistical analysis, clinical study reporting). Conclusion: CROs are able to maximize work within the CRO global development, to support the notion of a fully integrated outsourced company; facilitate the use of similar business processes and norms, reusing established CRO standards and improve CRO operational decision making within outsourced studies by providing consistent and current information across outsourced and in-house activities. PMID:29114116

Outsourcing Technology in Government: Owned, Controlled, or Regulated Institutions.

Science.gov (United States)

Gordon, Mark L.; Walsh, Timothy P.

1997-01-01

Examines the growing trend toward and objectives of government outsourcing of information technology (IT) both in the United States and around the world. Describes representative outsourcing arrangements; highlights steps governments should take to ensure that objectives are met; and discusses factors influencing management of public sector…

A catalog of information systems outsourcing risks

OpenAIRE

Soares, Filipe de Sá; Soares, Delfina de Sá; Arnaud, José

2014-01-01

Information systems outsourcing risks are a vital component in the decision and management process associated to the provision of information systems and technology services by a provider to a customer. Although there is a rich literature on information systems outsourcing risks, the accumulated knowledge on this area is fragmented. In view of this situation, an argument is put forward on the usefulness of having a theory that integrates the various constructs related to information systems o...

Paradoxes and Opportunities in Logistic Outsourcing Research

Directory of Open Access Journals (Sweden)

Đurđica Stojanović

2012-11-01

Full Text Available Historically, very few logistic trends have caught the attention of academics and practitioners to the same extent as outsourcing. A comprehensive literature review reveals two reasons for this continual topicality. The problem complexity and the business environment dynamics – including an interaction with other main trends in logistics and modern supply chains – both led to a permanent literature gap, indicating the need to explore some new aspects of logistics outsourcing (LO. In this paper, a new LO research perspective has been explored by identifying some weaknesses in the main LO research streams and related common viewpoints which led to six ‘logistics outsourcing research paradoxes’. Each of these paradoxes is briefly described and their links with research streams and common views on LO discussed. Finally, the nature of some known opportunities for further research is better explained and some overlooked research opportunities are highlighted.

Outsourcing: An Impact to Readiness?

National Research Council Canada - National Science Library

Robertson, Cynthia

2000-01-01

.... Our policies are leading us back to the use of contractors for battlefield support. We have expanded the historical definition and premise for outsourcing to privatization and commercialization...

Are You Ready To Discuss IT Outsourcing on Your Campus?

Science.gov (United States)

McCord, Alan

2002-01-01

Explores why the idea of outsourcing campus information technology (IT) services rouses opinions and passions best handled by informed dialogue. Discusses how to conduct this dialog, including common myths about outsourcing and useful lessons. (EV)

Elements of strategic capability for software outsourcing enterprises based on the resource

Science.gov (United States)

Shi, Wengeng

2011-10-01

Software outsourcing enterprises as an emerging high-tech enterprises, the rise of the speed and the number was very amazing. In addition to Chinese software outsourcing for giving preferential policies, the software outsourcing business has its ability to upgrade, and in general the software companies have not had the related characteristics. View from the resource base of the theory, the analysis software outsourcing companies have the ability and resources of rare and valuable and non-mimic, we try to give an initial framework for theoretical analysis based on this.

Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing?

DEFF Research Database (Denmark)

Hertzum, Morten; Pries-Heje, Jan

2011-01-01

Many companies consider and some undertake outsourcing of their software development activities. Often, information systems development is outsourced to vendors in different cultures or with a different level of software-process maturity. Recommendations for managing such offshore outsourcing...

Who benefits from outsourcing? A study of one italian region’s small firms

Directory of Open Access Journals (Sweden)

Ignazio Drudi

2013-05-01

Full Text Available This paper analyses the production outsourcing of Emilia-Romagna’s small clothing manufacturers, using a new rich firm-level dataset. This dataset has the considerable advantage of containing interesting information about the outsourcing of certain phases of the production process that no other data source offers. The production process of these firms, which may be of a totally integrated or more fragmented nature, is thus analysed, and the effects of outsourcing are investigated. Since the analysis of the impact of outsourcing at the firm level has always focused more on productivity than on profitability (Olsen 2006, we are going to study the impact of outsourcing decisions both on a firm’s value added and on its gross earnings, by estimating econometric models. These models allow us to incorporate a firm’s outsourcing propensity into the impact evaluation, by adjusting for possible selection bias (Amemija 1985; Schnedler 2005. Our findings show that outsourcing has a positive effect on both productivity and, in particular, on profitability, thus confirming that Italian small clothing businesses tend to place immediate profit before productivity and growth.

Outsourcing: Fierce Lion or Paper Tiger?

Directory of Open Access Journals (Sweden)

Michelli Giacomossi

2016-10-01

Full Text Available Outsourcing has involved heated debate on the adequacy of prism the requirements of a savage capitalism at the expense of decent work, conquered throughout history the hard way, and / or flexibility of labor standards as a reasonable bulwark for the preservation of the companies in a world increasingly globalized and competitive. It will analyze feasibility of outsourcing in the Brazilian labor law, specifically in the private sector, as imbued with the lines of PL 4.330 / 2004. To meet the research objectives we used the deductive method and techniques of the referent and literature.

R&D outsourcing contract for the unverified value of tacit knowledge sharing

Directory of Open Access Journals (Sweden)

Han Song

2015-11-01

Full Text Available Purpose: The purpose of this paper is to provide a R&D outsourcing contract design framework to incent R&D outsourcing service providers sharing tacit and explicit knowledge. Design/methodology/approach: The author uses the principal-agent theory to builds multitask principal-agent model which focuses on two cases. One case is that the effort costs of explicit and tacit knowledge sharing are complementary, but another is the effort costs are substitutable. Findings: It was found that when the effort costs of explicit and tacit knowledge sharing are mutually complementary the multitask R&D outsourcing contract can incent tacit knowledge sharing. Moreover, the multitask R&D outsourcing contract can motivate the effort of explicit knowledge sharing to achieve system optimization, but it fails to motivate the effort of tacit knowledge sharing to achieve system optimization. Research limitations/implications: In this paper we only consider that the outsourcing relationship is short-term, so the multitask R&D outsourcing contract is formal. In fact, the outsourcing relationship may be long-term, so the multitask R&D outsourcing contract is informal. In the long-term cooperation the buyer can promise some reward which cannot be verified by court. service providers choose to trust the promise of the buyer first. Once the buyer don’t fulfill the promise, they not only lose the trust of service providers in this cooperation, but also lose social trust and are seen as dishonest enterprises. Practical implications: Our study provides a theoretical model for formulating an effective R&D outsourcing contract and promoting the transfer of explicit and tacit knowledge sharing. Originality/value: The paper extends prior literature by designing multitask R&D outsourcing contract to share the tacit knowledge. We not only consider the cost of substitution relationship between tacit knowledge and explicit knowledge, but also considered the cost of

How companies evaluate their offshore outsourcing activities? : A study of the challenges and opportunities associated with outsourcing to different countries

OpenAIRE

Attias, Irina

2014-01-01

Companies outsource their manufacturing for cutting costs and to be able to concentrate on their core competences. Offshore outsourcing reached its peak less than 10 years ago but nevertheless today’s literature has started to argue whether offshoring brings true long-term profits for companies that practice it. Whereas many multinational enterprises work on bringing their production back to their home countries, small and microenterprises seem to have only the ...

An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process

OpenAIRE

YongKi Yoon; Kun Shin Im

2005-01-01

Many companies recently have been choosing information technology (IT) outsourcing in response to complicated information systems and various internal requirements. In order to monitor and maintain a high quality of IT outsourcing vendors’ services, it is necessary to develop a system to evaluate IT outsourcing customer satisfaction. The system can be used as a tool for choosing IT outsourcing providers. Through the literature reviews and expert interviews, we propose the evaluation system ...

Perceived Impact of Outsourcing within Small Medium Industry in Malaysia

OpenAIRE

Harminder Singh, Amritpall Singh

2006-01-01

Outsourcing have long have its impression of giving positive value to firms partaking it, but recent studies have shown that it’s not necessary working for all the firms. The purpose of this paper is to show the effects of outsourcing in SME and the influence on business productivity. The framework for this study is based on Elmuti (2003) framework of perceived impact of outsourcing. A mail survey way used to a sample size of 1000 SME to answer the following objectives 1) To understand fac...

A secure data outsourcing scheme based on Asmuth-Bloom secret sharing

Science.gov (United States)

Idris Muhammad, Yusuf; Kaiiali, Mustafa; Habbal, Adib; Wazan, A. S.; Sani Ilyasu, Auwal

2016-11-01

Data outsourcing is an emerging paradigm for data management in which a database is provided as a service by third-party service providers. One of the major benefits of offering database as a service is to provide organisations, which are unable to purchase expensive hardware and software to host their databases, with efficient data storage accessible online at a cheap rate. Despite that, several issues of data confidentiality, integrity, availability and efficient indexing of users' queries at the server side have to be addressed in the data outsourcing paradigm. Service providers have to guarantee that their clients' data are secured against internal (insider) and external attacks. This paper briefly analyses the existing indexing schemes in data outsourcing and highlights their advantages and disadvantages. Then, this paper proposes a secure data outsourcing scheme based on Asmuth-Bloom secret sharing which tries to address the issues in data outsourcing such as data confidentiality, availability and order preservation for efficient indexing.

COST-EFFECTIVENESS ANALYSIS OF OUTSOURCING SERVICES IN REGARD TO Foreign ECONOMIC ACTIVITY OF ENTERPRISES

Directory of Open Access Journals (Sweden)

Evgenia Sergeevna Gracheva

2017-06-01

Full Text Available Despite enterprises, which render outsourcing services, appeared on the Russian services market with the beginning of market relations, there are not many researches that deal with competition and cost-effectiveness analyses of outsourcing services in regard to foreign economic activity. Economic integration of Russian business into international economic relations leads to complication of all national foreign economic complex and to the necessity of international economic infrastructure development. One of its most important parts are both services which deal with execution of support international economic operations (interpreting and translation services, transport services, customs services etc. and conducting foreign economic activity for client-enterprise (complex outsourcing FEA. Welcoming environment is formed nowadays for outsourcing business development in regard to foreign economic activity. It dictates the need for more thorough study of this type of business activity and development of indicators system for cost-effectiveness analysis of outsourcing in regard to foreign economic activity. Purpose – to define the complex outsourcing FEA, to develop the indicators system for cost-effectiveness analysis of outsourcing services in regard to foreign economic activity. Methodology: in article following scientific methods are used: functional method and statistical method. Results: is given authorial definition of complex outsourcing FEA, is developed the indicators system for cost-effectiveness analysis of outsourcing. Practical implications: the results of this research may be used by the businesses, which render outsourcing and intermediary services in regard to foreign economic activity.

[Basic considerations during outsourcing of clinical data management services].

Science.gov (United States)

Shen, Tong; Liu, Yan

2015-11-01

With worldwide improvements in the regulations of international and domestic clinical trial conductions, the quality of clinical trials and trial data management are receiving a great deal of attention. To ensure the quality of clinical trials, maintain business flexibilities and effectively utilize internal and external resources, the outsourcing model is used in the management of clinical data in operation of pharmaceutical companies. The essential criteria of a successful outsourcing mode in clinical trial are selection of qualified contract research organizations (CRO); establishment of appropriate outsourcing model, and generation of effective quality control systems to ensure the authenticity, integrity and accuracy of the clinical trial data.

HB 1347 and Its Relationship to Foodservice Outsourcing in Illinois Public Schools

Science.gov (United States)

Brashear, Gary L.

2012-01-01

This study examined foodservice outsourcing in the State of Illinois. School administrators currently outsourcing foodservice were surveyed about their perceptions of HB1347 and its components. This study looked at HB1347 in Illinois, and its effects on outsourcing in school districts. Data for this study was collected from a survey sent to 100%…

Knowledge sharing and innovation in relationships interorganizational type of information technology outsourcing

Directory of Open Access Journals (Sweden)

Roberta Rodrigues Faoro

2017-04-01

Full Text Available Introduction: this paper presents an analysis of the sharing of knowledge and innovation in the inter-relationships of the type outsourcing of Information Technology. Objective: analyze the existence of relationship between knowledge sharing and innovation in the inter-relationships of the type of outsourcing information technology (IT. Methodology: research is exploratory, qualitative and using as a strategy the multiple case study, which analyzed 12 companies in IT outsourcing environments, 4 suppliers of IT and IT 8 client companies. Data were collected through semi structured interviews, documentary and direct observation. Results: it can be noted that the sharing of knowledge showed contribute to the existence of innovation in IT outsourcing environment. The suppliers prioritize the codification of shared knowledge, while customers prefer the sharing of knowledge through informal conversations. It was identified that the motives for outsourcing IT may be related to the sharing of knowledge and innovation. Conclusions: this research contributes to the advancement of knowledge about the knowledge and innovation sharing phenomena in outsourcing of IT environments.

Outsourcing of Technology in Higher Education: The Brookdale Experience.

Science.gov (United States)

Thompson, Donna; Morgovsky, Joel

Outsourcing in higher education refers to the practice of contracting with private, off-campus firms to provide or manage services which have historically been provided in-house. Budget cutbacks and declining private support have led to increased use of outsourcing for non-mission-critical and non-instructional services, such as information…

The Perceived Implications of an Outsourcing Model on Governance within British Columbia Provincial Parks in Canada: A Quantitative Study

Science.gov (United States)

Eagles, Paul; Havitz, Mark; McCutcheon, Bonnie; Buteau-Duitschaever, Windekind; Glover, Troy

2010-06-01

Good governance is of paramount importance to the success of parks and protected areas. This research utilized a questionnaire for 10 principles of governance to evaluate the outsourcing model used by British Columbia Provincial Parks, where profit-making corporations provide all front country visitor services. A total of 246 respondents representing five stakeholder groups evaluated the model according to each principle, using an online survey. Principal component analysis resulted in two of the 10 principles (equity and effectiveness) each being split into two categories, leading to 12 governance principles. Five of the 12 criteria received scores towards good governance: effectiveness outcome; equity general; strategic vision; responsiveness; and effectiveness process. One criterion, public participation, was on the neutral point. Six criteria received scores below neutral, more towards weak governance: transparency; rule of law; accountability; efficiency; consensus orientation; and, equity finance. The five stakeholder groups differed significantly on 10 of the 12 principles ( P < .05). The 2 exceptions were for efficiency and effectiveness process. Seven of the 12 criteria followed a pattern wherein government employees and contractors reported positive scores, visitors and representatives of NGOs reported more negative scores, and nearby residents reported mid-range scores. Three criteria had government employees and contractors reporting the most positive scores, residents and visitors the most negative scores, and NGO respondents reporting mid-range scores. This research found evidence that perceptions of governance related to this outsourcing model differed significantly amongst various constituent groups.

The perceived implications of an outsourcing model on governance within British Columbia Provincial Parks in Canada: a quantitative study.

Science.gov (United States)

Eagles, Paul; Havitz, Mark; McCutcheon, Bonnie; Buteau-Duitschaever, Windekind; Glover, Troy

2010-06-01

Good governance is of paramount importance to the success of parks and protected areas. This research utilized a questionnaire for 10 principles of governance to evaluate the outsourcing model used by British Columbia Provincial Parks, where profit-making corporations provide all front country visitor services. A total of 246 respondents representing five stakeholder groups evaluated the model according to each principle, using an online survey. Principal component analysis resulted in two of the 10 principles (equity and effectiveness) each being split into two categories, leading to 12 governance principles. Five of the 12 criteria received scores towards good governance: effectiveness outcome; equity general; strategic vision; responsiveness; and effectiveness process. One criterion, public participation, was on the neutral point. Six criteria received scores below neutral, more towards weak governance: transparency; rule of law; accountability; efficiency; consensus orientation; and, equity finance. The five stakeholder groups differed significantly on 10 of the 12 principles (P < .05). The 2 exceptions were for efficiency and effectiveness process. Seven of the 12 criteria followed a pattern wherein government employees and contractors reported positive scores, visitors and representatives of NGOs reported more negative scores, and nearby residents reported mid-range scores. Three criteria had government employees and contractors reporting the most positive scores, residents and visitors the most negative scores, and NGO respondents reporting mid-range scores. This research found evidence that perceptions of governance related to this outsourcing model differed significantly amongst various constituent groups.

Determining Outsourcing Potential for the Inventory Management of Navy Repairables

National Research Council Canada - National Science Library

Morgart, Andrew

1996-01-01

.... The research then analyzes the costs and benefits of several successful DLA and NAVICP outsourcing initiatives. The analysis results in a model which NAVICP can use to screen repairable items to determine which level of outsourcing will succeed.

New, strategic outsourcing models to meet changing clinical development needs

Directory of Open Access Journals (Sweden)

Janet Jones

2010-01-01

Full Text Available The impact of increasing clinical costs and the need for more data to support higher efficacy demands and overcome regulatory hurdles for market entry means that every Company is faced with the challenge of how to do more with a smaller budget. As budgets get squeezed the pharmaceutical Industry has been looking at how to contain or reduce cost and support an increased number of projects. With the growing sophistication of outsourcing, this is an increasingly important area of focus. Some Pharmaceutical Companies have moved from tactical, case by case, outsourcing to new, more strategic relationships, which involve outsourcing functions that were historically held as core pharmaceutical functions. An increasing number of Sponsors are looking at strategic relationships which are based on more creative outsourcing approaches. As the need and sophistication of these outsourcing models and the sponsors / CROs involved in them, these approaches are becoming more transformational and need to be based on a strong partnership. Lessons learned from working with sponsors in a partnership model have been examined and two key challenges addressed in detail: the need for bilateral central control though a strong governance model and the importance of early planning and commitment.

REALIZING LEGAL PROTECTION FOR OUTSOURCING WORKERS THROUGH EMPLOYMENT SETTING SYNCHRONIZATION

Directory of Open Access Journals (Sweden)

Khairani

2015-10-01

Full Text Available Debating on the outsourcing existence in Law No.13 of 2003 regarding to Labor, is still continuing even though there has been a decision of Indonesia Constitutional Court (MK who stated the rules that the content of Article 65 paragraph (7 and Article 66 paragraph (2 has been outlawed. The problems of this research are: How is the outsourcing concept of regulating in the labor law and the regulation of the labor minister No. 19 of 2012; and What effort to keep the outsourcing arrangement can provide legal protection for workers? This research use juridical normative method. The research finds that some of the concept is in contradiction with the 1945 constitution and another Law which is related to the protection of labor, and even with the other articles that exists in the Labor Law itself so thats the norm contains contradictio adconceptio. Therefore, the system of outsourcing that will be regulated should consider the principles of goof outsourcing governance. They are: legal protection, non-discrimination, worker as the subject not as an object, benefit and welfare, sustainable working relation, and the shifting of protection to the labor.

New, strategic outsourcing models to meet changing clinical development needs.

Science.gov (United States)

Jones, Janet; Minor, Michael

2010-04-01

The impact of increasing clinical costs and the need for more data to support higher efficacy demands and overcome regulatory hurdles for market entry means that every Company is faced with the challenge of how to do more with a smaller budget. As budgets get squeezed the pharmaceutical Industry has been looking at how to contain or reduce cost and support an increased number of projects. With the growing sophistication of outsourcing, this is an increasingly important area of focus. Some Pharmaceutical Companies have moved from tactical, case by case, outsourcing to new, more strategic relationships, which involve outsourcing functions that were historically held as core pharmaceutical functions. An increasing number of Sponsors are looking at strategic relationships which are based on more creative outsourcing approaches. As the need and sophistication of these outsourcing models and the sponsors / CROs involved in them, these approaches are becoming more transformational and need to be based on a strong partnership. Lessons learned from working with sponsors in a partnership model have been examined and two key challenges addressed in detail: the need for bilateral central control though a strong governance model and the importance of early planning and commitment.

Privacy-Preserving Outsourced Auditing Scheme for Dynamic Data Storage in Cloud

Directory of Open Access Journals (Sweden)

Tengfei Tu

2017-01-01

Full Text Available As information technology develops, cloud storage has been widely accepted for keeping volumes of data. Remote data auditing scheme enables cloud user to confirm the integrity of her outsourced file via the auditing against cloud storage, without downloading the file from cloud. In view of the significant computational cost caused by the auditing process, outsourced auditing model is proposed to make user outsource the heavy auditing task to third party auditor (TPA. Although the first outsourced auditing scheme can protect against the malicious TPA, this scheme enables TPA to have read access right over user’s outsourced data, which is a potential risk for user data privacy. In this paper, we introduce the notion of User Focus for outsourced auditing, which emphasizes the idea that lets user dominate her own data. Based on User Focus, our proposed scheme not only can prevent user’s data from leaking to TPA without depending on data encryption but also can avoid the use of additional independent random source that is very difficult to meet in practice. We also describe how to make our scheme support dynamic updates. According to the security analysis and experimental evaluations, our proposed scheme is provably secure and significantly efficient.

Examining the Relationships between Outsourcing and Downsizing to Mishap Rates at NASA (FYs 1985-2011)

Science.gov (United States)

Charles, Sterlin Neil

Outsourcing and downsizing practices within American businesses have been topics of investigation over the past four decades. With the intention of saving diminishing resources, many North American aerospace and governmental organizations have embraced both practices. During the 1990s the National Aeronautics and Space Administration (NASA) increased contractor outsourcing and reduced the civil servant population in response to mandated federal budget cuts. Major human capital adjustments were made within NASA as management elected to place the shuttle's operations under a single contract. The problem addressed is increased outsourcing and downsizing has been associated with reduced safety outcomes. The purpose of this quantitative archival study was to examine the relationships of outsourcing and downsizing to mishaps rates at NASA between fiscal year (FY) 1985 and FY 2011. Twenty-seven samples of outsourcing and downsizing data were examined to determine the relationships with high-severity mishaps (HSMs), moderate-severity mishaps (MSMs), and low-severity mishaps (LSMs). A quantitative design utilizing weighted least squares (WLS) regression analysis measured the relationships between predictor and outcome variables. Neither outsourcing nor downsizing predicted HSM rates, adjusted R2 = .32, F (3, 23) = 5.01, p = .53 (outsourcing); adjusted R2 = .49, F (3, 23) = 9.34, p = .41 (downsizing). Both outsourcing and downsizing predicted MSM rates, adjusted R2 = .21, F (3, 23) = 3.24, p = .006 (outsourcing); adjusted R2 = .49, F (3, 23) = 9.55, p = outsourcing); adjusted R2 = .89, F (3, 23) = 68.99, p = outsourcing and downsizing variables, and additional covariates. The added variables would offer a more convincing model for analyzing the impact of outsourcing and downsizing on mishaps. All-in-all, the efficacy of outsourcing and downsizing as a combined practice and its relationship to safety needs.

Whose Job Goes Abroad? International Outsourcing and Individual Job Separations

DEFF Research Database (Denmark)

Munch, Jakob R.

2010-01-01

This paper focuses on the adjustment costs of globalisation by studying the effects of international outsourcing on individual transitions out of jobs in the Danish manufacturing sector for the period 1990-2003. A competing risks duration model that distinguishes between job-to-job and job......-to-unemployment transitions is estimated. Outsourcing is found to increase the unemployment risk of low-skilled workers, but the quantitative impact is modest. Outsourcing is also found to reduce the job change hazard rate for all education groups. Thus, the paper provides evidence for small adjustment costs of globalisation....

An Outsourcing Expert System for Governing Organizations

Directory of Open Access Journals (Sweden)

Meisam Shahbazi

2016-10-01

Full Text Available Making the right decision about doing activities in-house vs. outsourcing is one of the important management decisions. The considerable effect of this decision on organizational performance and responsiveness is supported by theoretical and empirical evidence. In this study, using the experts’ knowledge extraction and modeling, we have designed a logical framework for deciding about outsourcing in governing organizations and accordingly an expert system has been developed. As an applied research a descriptive approach and case study method have been used. Objectives, inevitable circumstances, requirements, background conditions and facilitators have been identified as the underlying components of the system. The system provides a recommendation for each activity and prioritizes them based on readiness for outsourcing. An implementation in IT department of a sample organization is provided and the results are analyzed.  In the end, the proposed system for activities of IT Management was carried out in one of the organizations and consequently the obtained outputs and results were analyzed.

Outsourcing Practices In Malaysia: A SWOT Analysis On The ICT Industry

OpenAIRE

Magiswary Dorasamy; Murali Raman; Maniam Kaliannan

2011-01-01

In the last decade, outsourcing has emerged as an important tool for enabling business around the world to gain full benefit. As Malaysia develops, the businesses must keep pace with changes that are occurring. Outsourcing initiatives are intended to increase the efficiency and effectiveness of the business processes as well as IT performance. The rethinking of business strategies to develop and exploit core competencies, set the outsourcing bandwagon rolling. It seeks to improve the quality,...

Outsourcing of Internal Audit Services in Australian Firms: Some Preliminary Evidence

OpenAIRE

Divesh S. Sharma; Nava Subramaniam

2005-01-01

Although internal auditing (IA) services have been traditionally performed in-house, organizations are increasingly outsourcing such services. Using a Transaction Cost Economics (TCE) perspective, this study examined the influence of several organizational-level variables on the decision to outsource or in-house their internal audit functions. The study also identified the type of IA services that were likely to be out-sourced rather than in-housed, the extent to which incumbent external fina...

From effective accounting and reporting to efficient outsourcing

OpenAIRE

Meyr, Daria

2017-01-01

This study aims to identify an effective management accounting and reporting concept for efficient outsourcing performance in sustainable organizations. Existing reporting norms of the “Systemanalyse und Programmentwicklung (SAP)” platform, used in JSC "Russian Railways" (further Russian Railways) were analysed. Thereby, in the paper a method of the formation of internal management accounting and reporting on the costs of outsourcing were developed. Currently, the analysis of the reports and ...

Outsourcing Of Labour AS An Obstruction To Welfare

OpenAIRE

Diangsa Wagian, M. Yazid Fathoni &

2014-01-01

Act Number 13 of 1999 concerning Employment provide for company to perform management efficiency and financial efficiency by outsourcing employment system. In contrast with developed countries, outsourcing in Indonesia, based on Act Number 13 of 1999, intended not to find workers who have specially expertise or specially ability, but to find worker to fill non core business job category in the company or activities not directly related to the production process

Lessons Learned from Outsourcing the Pearl Harbor MK-48 Intermediate Maintenance Activity

Science.gov (United States)

2008-03-01

transfer of ownership of assets. However, outsourcing is not simply a procurement decision. All organizations procure elements of their operations...systems, commercialization, and franchising (Office of Management and Budget, 2004). Strengths of Outsourcing Outsourcing is more efficient than...operating the IMA with organic resources vs . the cost of a comparable service provided by a contractor. Activity-based costing would also help managers

The perspective of Malaysian Manufacturing Organizations on Strategy, HR Outsourcing and HR Costs

Directory of Open Access Journals (Sweden)

Hasliza Abdul HALIM

2011-06-01

Full Text Available The paper discusses the relationship between different types of human resource management (HRM strategy and the human resource outsourcing, and impact on the size of human resource (HR department. Three HRM strategies are considered: Facilitation, accumulation and utilization. The data for the study were obtained from survey responses from 232 organizations, of which 113 were engaged in HR outsourcing. The findings suggest that organizations tend to rely on outsourcing of HR functions when they espouse facilitation and utilization HRM strategy. Concurrently, by relying on HR outsourcing, the organizations manage to experience a reduction in the size of HR department. The results show that it is important for the organizations to better understand the implications of an increased reliance on outsourcing within HR. This allows them to focus on how HR functions are delivered within organizations with the interaction of HRM strategy and the size of HR department will tend to be smaller resulting from outsourcing activities.

Exploring information systems outsourcing in U.S. hospital-based health care delivery systems.

Science.gov (United States)

Diana, Mark L

2009-12-01

The purpose of this study is to explore the factors associated with outsourcing of information systems (IS) in hospital-based health care delivery systems, and to determine if there is a difference in IS outsourcing activity based on the strategic value of the outsourced functions. IS sourcing behavior is conceptualized as a case of vertical integration. A synthesis of strategic management theory (SMT) and transaction cost economics (TCE) serves as the theoretical framework. The sample consists of 1,365 hospital-based health care delivery systems that own 3,452 hospitals operating in 2004. The findings indicate that neither TCE nor SMT predicted outsourcing better than the other did. The findings also suggest that health care delivery system managers may not be considering significant factors when making sourcing decisions, including the relative strategic value of the functions they are outsourcing. It is consistent with previous literature to suggest that the high cost of IS may be the main factor driving the outsourcing decision.

Co-Check: Collaborative Outsourced Data Auditing in Multicloud Environment

Directory of Open Access Journals (Sweden)

Jian Mao

2017-01-01

Full Text Available With the increasing demand for ubiquitous connectivity, wireless technology has significantly improved our daily lives. Meanwhile, together with cloud-computing technology (e.g., cloud storage services and big data processing, new wireless networking technology becomes the foundation infrastructure of emerging communication networks. Particularly, cloud storage has been widely used in services, such as data outsourcing and resource sharing, among the heterogeneous wireless environments because of its convenience, low cost, and flexibility. However, users/clients lose the physical control of their data after outsourcing. Consequently, ensuring the integrity of the outsourced data becomes an important security requirement of cloud storage applications. In this paper, we present Co-Check, a collaborative multicloud data integrity audition scheme, which is based on BLS (Boneh-Lynn-Shacham signature and homomorphic tags. According to the proposed scheme, clients can audit their outsourced data in a one-round challenge-response interaction with low performance overhead. Our scheme also supports dynamic data maintenance. The theoretical analysis and experiment results illustrate that our scheme is provably secure and efficient.

Privacy-Preserving Outsourced Auditing Scheme for Dynamic Data Storage in Cloud

OpenAIRE

Tu, Tengfei; Rao, Lu; Zhang, Hua; Wen, Qiaoyan; Xiao, Jia

2017-01-01

As information technology develops, cloud storage has been widely accepted for keeping volumes of data. Remote data auditing scheme enables cloud user to confirm the integrity of her outsourced file via the auditing against cloud storage, without downloading the file from cloud. In view of the significant computational cost caused by the auditing process, outsourced auditing model is proposed to make user outsource the heavy auditing task to third party auditor (TPA). Although the first outso...

Impacts of outsourcing in educational hospitals in Iran: A study on Isfahan University of Medical Sciences-2010.

Science.gov (United States)

Karimi, Saeed; Agharahimi, Zahra; Yaghoubi, Maryam

2012-01-01

Outsourcing in healthcare is a cost-effective strategy that can lead to increase services quality. The aim of this study was to determine the types of services that have been outsourced in educational hospitals in Isfahan and to investigate managers' view about the impact of Outsourcing. A descriptive-survey study carried out in 2010. Our samples consisted of 100 educational hospital and treatment deputy senior managers of Isfahan University of Medical Sciences and 53 usable questionnaires were received. Survey instrument main points were the extent to which educational hospital outsource services and the impact of Outsourcing. Reliability and validity of the questionnaire have been verified. Data are analyzed with SPSS18 software. The results for medical-diagnostics services showed physiotherapy, radiology, and ultrasound that have the highest rate (33%) of being outsourced. Between logistic and administrative activities, housekeeping, and facility engineering maintenance services are the highest rate of outsourced (100%) and green space, CSR, laundry, and medical records are the lowest rate of outsourced (16%). In managers' view, in relation to advantages of outsourcing, pay more attention to internal and external customers in private sector (57.2%) was the highest. In relation to disadvantages of outsourcing, costs increase for the patients (45.6%) was the highest. In relation to barriers of outsourcing, forgetting the goal of outsourcing (efficiency) (60.6%) was the highest. Finally, managers' views about outsourcing in health services organizations were rather acceptable, but in their views, there are barriers in implementation of outsourcing and they are focused on removing the barriers before outsourcing. Fundamental infrastructure developments as making competing market, promoting of cultures, education, modifying the management attitude and approach, and establishing incentive policies are emphasized for successful implementation of outsourcing.

Impacts of outsourcing in educational hospitals in Iran: A study on Isfahan University of Medical Sciences-2010

Science.gov (United States)

Karimi, Saeed; Agharahimi, Zahra; Yaghoubi, Maryam

2012-01-01

Purpose: Outsourcing in healthcare is a cost-effective strategy that can lead to increase services quality. The aim of this study was to determine the types of services that have been outsourced in educational hospitals in Isfahan and to investigate managers’ view about the impact of Outsourcing. Design/Methodology/Approach: A descriptive-survey study carried out in 2010. Our samples consisted of 100 educational hospital and treatment deputy senior managers of Isfahan University of Medical Sciences and 53 usable questionnaires were received. Survey instrument main points were the extent to which educational hospital outsource services and the impact of Outsourcing. Reliability and validity of the questionnaire have been verified. Data are analyzed with SPSS18 software. Findings: The results for medical-diagnostics services showed physiotherapy, radiology, and ultrasound that have the highest rate (33%) of being outsourced. Between logistic and administrative activities, housekeeping, and facility engineering maintenance services are the highest rate of outsourced (100%) and green space, CSR, laundry, and medical records are the lowest rate of outsourced (16%). In managers’ view, in relation to advantages of outsourcing, pay more attention to internal and external customers in private sector (57.2%) was the highest. In relation to disadvantages of outsourcing, costs increase for the patients (45.6%) was the highest. In relation to barriers of outsourcing, forgetting the goal of outsourcing (efficiency) (60.6%) was the highest. Conclusion: Finally, managers’ views about outsourcing in health services organizations were rather acceptable, but in their views, there are barriers in implementation of outsourcing and they are focused on removing the barriers before outsourcing. Fundamental infrastructure developments as making competing market, promoting of cultures, education, modifying the management attitude and approach, and establishing incentive policies are

Aligning drivers, contract, and management of IT-outsourcing relationships: a type-dependent model

DEFF Research Database (Denmark)

Arenfeldt, Katrine; Corty Dam, Amalie; Fenger, Kim Harder

2017-01-01

In today’s competitive business environment, information technology outsourcing has become a wide-spread reality across all industries and sectors. Researchers have investigated this complex phenomenon from various angles, and established a sound knowledge base regarding the drivers, management......, and success factors related to IT outsourcing. However, little is known about the relationship between outsourcing drivers and goals on the one hand, and contractual and managerial aspects on the other hand. To overcome this gap, this study presents a synthesized conceptual model of existing literature...... that relates aspects of contractual governance and relationship management to three generic types of IT outsourcing, based on their underlying drivers: task-based, process-based, and partnership-based outsourcing. Our model identifies the specific contractual and managerial factors relevant for each type...

Outsourcing from the perspectives of TCE and RBV: a multiple case study

Directory of Open Access Journals (Sweden)

Lincoln Wolf de Almeida Neves

2014-09-01

Full Text Available The theories of transaction cost economics (TCE and the resource-based view (RBV have been applied in studies of outsourcing. The research presented in this study was conducted to gain an understanding of why firms outsource their value chain activities, using a combined TCE and RBV perspective. The research assesses how six instant coffee firms in Brazil perceive the rationale for their outsourcing processes. The authors conclude that the two theories should be used together to determine a firm's frontiers, and they offer a mechanism for combining them. The results, relevant to both academics and practitioners, reveal that outsourcing should be defined at two stages: an initial strategic stage in which the activities that should be performed internally are identified, based on RBV, and a second stage in which the activities that can be performed externally are examined and those that should be outsourced are identified on the basis of both TCE and RBV. Insights relevant to practitioners include the importance of the executive leadership role in defining a firm's outsourcing strategy and the need for constant vigilance to prevent opportunism in relationships with trading partners.

Cost benefit analysis of outsourcing initiatives/strategy at water utilities corporation (Botswana) / G Mogomotsi

OpenAIRE

Mogomotsi, G

2016-01-01

After the Water Utilities Corporation adopted outsourcing as a policy initiative and operational directive various non-core functions were outsourced. This raises obvious questions as to why the Corporation suddenly decided to do this. Does the Corporation indeed benefit in terms of value addition from outsourced functions? Some of the pertinent questions include: To what extent did policy guidelines and operational measures govern the said outsourcing initiatives? What are the...

The new IT outsourcing landscape from innovation to cloud services

CERN Document Server

Willcocks, Leslie P

2012-01-01

Written by the world's leading academics in the outsourcing field, this books gives the most recent overview of developments in research and practice. It focuses on new practices in innovation, offshoring, onshoring, capabilities, project management and cloud services, offering a distinctive theory of outsourcing.

Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships

Science.gov (United States)

de Jong, Floor; van Hillegersberg, Jos; van Eck, Pascal; van der Kolk, Feiko; Jorissen, Rene

The lack of effective IT governance is widely recognized as a key inhibitor to successful global IT outsourcing relationships. In this study we present the development and application of a governance framework to improve outsourcing relationships. The approach used to developing an IT governance framework includes a meta model and a customization process to fit the framework to the target organization. The IT governance framework consists of four different elements (1) organisational structures, (2) joint processes between in- and outsourcer, (3) responsibilities that link roles to processes and (4) a diverse set of control indicators to measure the success of the relationship. The IT governance framework is put in practice in Shell GFIT BAM, a part of Shell that concluded to have a lack of management control over at least one of their outsourcing relationships. In a workshop the governance framework was used to perform a gap analysis between the current and desired governance. Several gaps were identified in the way roles and responsibilities are assigned and joint processes are set-up. Moreover, this workshop also showed the usefulness and usability of the IT governance framework in structuring, providing input and managing stakeholders in the discussions around IT governance.

ESPOON$_{{ERBAC}}$: Enforcing Security Policies In Outsourced Environments

OpenAIRE

Asghar, Muhammad Rizwan; Ion, Mihaela; Russello, Giovanni; Crispo, Bruno

2013-01-01

Data outsourcing is a growing business model offering services to individuals and enterprises for processing and storing a huge amount of data. It is not only economical but also promises higher availability, scalability, and more effective quality of service than in-house solutions. Despite all its benefits, data outsourcing raises serious security concerns for preserving data confidentiality. There are solutions for preserving confidentiality of data while supporting search on the data stor...

The causal effect of institutional quality on outsourcing

OpenAIRE

H.J. Roelfsema; Zhang Yi

2009-01-01

This paper empirically investigates the relationship between institutional quality and outsourcing to developing economies. In contrast to cross-sectional studies on institutions, this paper uses panel data for 76 countries over 25 years (1980-2004). Employing panel data helps to show the causal relationship by controlling for the fixed effects and dynamic factors. Using within and IV estimations, we find that there is a positive effect of institutional quality on outsourcing in the lower-mid...

Examining the Relationship Between Passenger Airline Aircraft Maintenance Outsourcing and Aircraft Safety

Science.gov (United States)

Monaghan, Kari L.

The problem addressed was the concern for aircraft safety rates as they relate to the rate of maintenance outsourcing. Data gathered from 14 passenger airlines: AirTran, Alaska, America West, American, Continental, Delta, Frontier, Hawaiian, JetBlue, Midwest, Northwest, Southwest, United, and USAir covered the years 1996 through 2008. A quantitative correlational design, utilizing Pearson's correlation coefficient, and the coefficient of determination were used in the present study to measure the correlation between variables. Elements of passenger airline aircraft maintenance outsourcing and aircraft accidents, incidents, and pilot deviations within domestic passenger airline operations were analyzed, examined, and evaluated. Rates of maintenance outsourcing were analyzed to determine the association with accident, incident, and pilot deviation rates. Maintenance outsourcing rates used in the evaluation were the yearly dollar expenditure of passenger airlines for aircraft maintenance outsourcing as they relate to the total airline aircraft maintenance expenditures. Aircraft accident, incident, and pilot deviation rates used in the evaluation were the yearly number of accidents, incidents, and pilot deviations per miles flown. The Pearson r-values were calculated to measure the linear relationship strength between the variables. There were no statistically significant correlation findings for accidents, r(174)=0.065, p=0.393, and incidents, r(174)=0.020, p=0.793. However, there was a statistically significant correlation for pilot deviation rates, r(174)=0.204, p=0.007 thus indicating a statistically significant correlation between maintenance outsourcing rates and pilot deviation rates. The calculated R square value of 0.042 represents the variance that can be accounted for in aircraft pilot deviation rates by examining the variance in aircraft maintenance outsourcing rates; accordingly, 95.8% of the variance is unexplained. Suggestions for future research include

Outsourcing of Regulatory Affairs Tasks in Pharmaceutical Companies-Why and What?

OpenAIRE

Gummerus, Anu; Airaksinen, Marja; Bengtström, Mia; Juppo, Anne

2016-01-01

The purpose of this study was to investigate what kind of regulatory affairs tasks is outsourced in the pharmaceutical industry and what are the reasons for outsourcing in the EU countries. The study was conducted as an e-mail survey in the pharmaceutical industry in Finland, Sweden, Estonia, Germany, and Spain, focusing on those companies that undertake regulatory affairs. The survey received 71 completed responses out of 147, a response rate of 48 %. The most outsourced tasks were related t...

Evaluation of Outsourcing in Nursing Services: A Case Study of Kashani Hospital, Isfahan in 2011

Science.gov (United States)

Ferdosi, Masoud; Farahabadi, Ehsan; Mofid, Maryam; Rejalian, Farzaneh; Haghighat, Maryam; Naghdi, Parnaz

2013-01-01

Background: Hospitals need to focus on their core activities, thus outsourcing of services may be effective in some instances. However, monitoring and supervision is a vital mechanism to preserving and enhancing the quality of outsourced services, and to identify the benefits and losses occurred. The purpose of this study is evaluation of nursing services outsourced in a general hospital from different point of views. Methods: This is a descriptive and applied study done by case study (before and after) method. Outsourcing nursing services of clinical wards (ENT and Neurosurgery) of Kashani Hospital in 2011 has been studied. We extracted data from a handmade questionnaire about internal customer’s satisfaction and semi-structured interviews with officials, and also survey of financial and administrative documents and records related to the topic. Results: The findings indicate an increased number of graduated nurses per bed to fulfill the main objective of outsourcing in this case. But achieving this objective is accompanied with remarkable increased costs per bed after outsourcing. Besides, we noticed minor changes in internal customer satisfaction rate. Conclusion: While outsourcing should bring about staff and patients’ satisfaction and increase the efficiency and effectiveness, outsourcing nursing workforce singly, leaded to a loss of efficiency. Therefore, the applied outsourcing has not met the productivity for the hospital. PMID:23678338

Evaluation of outsourcing in nursing services: a case study of kashani hospital, isfahan in 2011.

Science.gov (United States)

Ferdosi, Masoud; Farahabadi, Ehsan; Mofid, Maryam; Rejalian, Farzaneh; Haghighat, Maryam; Naghdi, Parnaz

2013-03-01

Hospitals need to focus on their core activities, thus outsourcing of services may be effective in some instances. However, monitoring and supervision is a vital mechanism to preserving and enhancing the quality of outsourced services, and to identify the benefits and losses occurred. The purpose of this study is evaluation of nursing services outsourced in a general hospital from different point of views. This is a descriptive and applied study done by case study (before and after) method. Outsourcing nursing services of clinical wards (ENT and Neurosurgery) of Kashani Hospital in 2011 has been studied. We extracted data from a handmade questionnaire about internal customer's satisfaction and semi-structured interviews with officials, and also survey of financial and administrative documents and records related to the topic. The findings indicate an increased number of graduated nurses per bed to fulfill the main objective of outsourcing in this case. But achieving this objective is accompanied with remarkable increased costs per bed after outsourcing. Besides, we noticed minor changes in internal customer satisfaction rate. While outsourcing should bring about staff and patients' satisfaction and increase the efficiency and effectiveness, outsourcing nursing workforce singly, leaded to a loss of efficiency. Therefore, the applied outsourcing has not met the productivity for the hospital.

Framework for managing shared knowledge in an information systems outsourcing context

CSIR Research Space (South Africa)

Smuts, H

2017-11-01

Full Text Available Both information systems (IS) outsourcing and knowledge management are well-established business phenomena. The integration of shared knowledge in an IS outsourcing arrangement, represents the blending of organisational knowledge with external...

Controlling the delivery of outsourced services in asymmetrical supply chains

NARCIS (Netherlands)

Iwaarden, van J.; Valk, van der W.; Aalders, L.; Brown, S.W.

2009-01-01

Services are increasingly outsourced. When outsourced services are directly delivered to the final customer by the supplier, the buying company lacks direct control over the delivery of the service. The purpose of this study is to expand theory on control over service delivery in supply chains. A

TENDENCIES OF DEVELOPMENT IN THE FIELD OF FINANCIAL OUTSOURCING IN RUSSIA AND ABROAD

Directory of Open Access Journals (Sweden)

S. E. Zolotareva

2018-01-01

Full Text Available Purpose: the purpose of this article is to determine the prospects for the development of financial outsourcing in the sphere of accounting, taxation and management (corporate accounting as a type of entrepreneurship in Russia. To achieve this purpose, it is necessary to solve the following tasks: to analyze the theory and practice of the current state of financial outsourcing and its growth in Russia and abroad; to identify the prospects for its development in Russia.Methods: the research was conducted by using systematic, logical, comparative analysis, grouping and generalization methods, which made it possible to ensure the validity of the results and conclusions of the research.Results: prospects for the development of financial outsourcing are expressed in the introduction of modern information technologies into the outsourcing practice, which contribute to the expansion of the target segment due to a significant reduction of outsourcing services prices. Trends in the development of financial outsourcing are also associated with the transition of society to the digital economy model and manifested in the further automation and robotization of routine functions with the prospect of integrating all business transactions into a single database, both on a national and global scale.Conclusions and Relevance: the implementation of technologies that reduce the cost of services should become an important part of outsourcing development strategy in the short term, as it will expand the range of users of financial outsourcing, which can become a "point of growth" both in terms of revenues and profits from new ones and in terms of profits from existing customers. The companies that first implement such technologies will get a serious competitive advantage and will be the first who will attract a larger business to outsourcing.

The study on the outsourcing of Taiwan's hospitals: a questionnaire survey research.

Science.gov (United States)

Hsiao, Chih-Tung; Pai, Jar-Yuan; Chiu, Hero

2009-05-13

The aim of this study was to assess the outsourcing situation in Taiwanese hospitals and compares the differences in hospital ownership and in accreditation levels. This research combined two kinds of methods: a questionnaire survey and the in-depth interview to two CEOs of the sample hospitals. One hospital is not-for-profit, while the other is a public hospital and the research samples are from the hospital data from Taiwan's 2005 to 2007 Department of Health qualifying lists of hospital accreditation. The returned questionnaires were analyzed with STATISTICA 7.1 version software. The results for non-medical items showed medical waste and common trash both have the highest rate (94.6 percent) of being outsourced. The gift store (75 percent) and linen (73 percent) follow close behind, while the lowest rate of outsourcing is in utility maintenance (13.5 percent). For medical items, the highest rate of outsourcing is in the ambulance units (51.4 percent), while the hemodialysis center follows close behind with a rate of 50 percent. For departments of nutrition, pharmacy, and nursing however, the outsourcing rate is lower than 3 percent. This shows that Taiwan's hospitals are still conservative in their willingness to outsource for medical items. The results of the satisfaction paired t-test show that the non-medical items have a higher score than the medical items. The factor analysis showed the three significant factors in of non medical items' outsourcing are "performance", "finance", and "human resource". For medical items, the two factors are "operation" and satisfaction". To further exam the factor validity and reliability of the satisfaction model, a confirmative factor analysis (CFA) was conducted using structure equation modeling (SEM) method and found the model fitting well. Hospitals, especially for public hospitals, can get benefits from outsourcing to revive the full-time-equivalent and human resource limitation.

Indian IT industry: a performance analysis and a model for possible adoption

OpenAIRE

Mathur, Somesh Kumar

2007-01-01

India's software and services exports have been rising rapidly. The annual growth rate ranges between 20 -22% in IT services and nearly 55 % in IT-enabled services (ITES), such as call centres, Business Process Outsourcing ( BPO) and other administrative support operations. Together they are predicted to grow at 25% pa till 2010.The IT industry is highly export oriented and the exporters are predominantly Indian. The Indian BPOs (ITES) are moving up the value chain, handling high end data for...

Treating the Information and Communication Technologies in the Offshore Outsourcing Process

DEFF Research Database (Denmark)

Perunovic, Zoran; Christoffersen, Mads

2006-01-01

A qualitative research, based on 12 in-depth interviews within 12 companies has been conducted in order to explore information and communication technologies’ (ICT) utilisation in outsourcing. Three groups of companies regarding the consideration of ICT in the pre-transition phase, and ICT......’s contribution to achieving competitive advantages during the post-transition phase of the outsourcing process have been identified: techno-nerds, anachronists, and indifferents. We have profiled those companies regarding the barriers, enablers, expectation and surprises they have encountered while utilising ICT...... in outsourcing....

The Impact of Information Technology Outsourcing on Productivity and Output: New Evidence from India

OpenAIRE

Grace Kite

2012-01-01

Neither the literature on outsourcing nor the literature on the impact of information technology (IT) have previously quantified the effects of IT outsourcing. This is a particularly important omission in India, which has an IT outsourcing industry that is well placed to bring world-class applications of the technology to domestic customers. This paper provides econometric evidence which shows that there is a strong positive impact of IT outsourcing on output and productivity in India. It als...

Stress, health and well-being: the mediating role of employee and organizational commitment.

Science.gov (United States)

Jain, Ajay K; Giga, Sabir I; Cooper, Cary L

2013-10-11

This study investigates the mediating impact of organizational commitment on the relationship between organizational stressors and employee health and well-being. Data were collected from 401 operator level employees working in business process outsourcing organizations (BPOs) based in New Delhi, India. In this research several dimensions from ASSET, which is an organizational stress screening tool, were used to measure employee perceptions of stressors, their commitment to the organization, their perception of the organization's commitment to them, and their health and well-being. Data were analyzed using structural equation modeling on AMOS software. Results of the mediation analysis highlight both employee commitment to their organization and their perceptions of the organization's commitment to them mediate the impact of stressors on physical health and psychological well-being. All indices of the model fit were found to be above standard norms. Implications are discussed with the view to improving standards of health and well-being within the call center industry, which is a sector that has reported higher turnover rates and poor working conditions among its employees internationally.

Stress, Health and Well-Being: The Mediating Role of Employee and Organizational Commitment

Directory of Open Access Journals (Sweden)

Sabir I. Giga

2013-10-01

Full Text Available This study investigates the mediating impact of organizational commitment on the relationship between organizational stressors and employee health and well-being. Data were collected from 401 operator level employees working in business process outsourcing organizations (BPOs based in New Delhi, India. In this research several dimensions from ASSET, which is an organizational stress screening tool, were used to measure employee perceptions of stressors, their commitment to the organization, their perception of the organization’s commitment to them, and their health and well-being. Data were analyzed using structural equation modeling on AMOS software. Results of the mediation analysis highlight both employee commitment to their organization and their perceptions of the organization’s commitment to them mediate the impact of stressors on physical health and psychological well-being. All indices of the model fit were found to be above standard norms. Implications are discussed with the view to improving standards of health and well-being within the call center industry, which is a sector that has reported higher turnover rates and poor working conditions among its employees internationally.

Adapting PRINCE2® to a Multi Vendor Outsourcing context

NARCIS (Netherlands)

Sander Maarleveld; Gilbert Gilbert Silvius

2012-01-01

This paper analyzes the application of PRINCE2® in a multivendor outsourcing context. Given the ongoing trend in large and middle-sized organizations to outsource part of their IT operations it is relevant and important to understand the effect of this trend on the way projects can be managed. Based

Identification of multi-criteria for supplier selection in IT project outsourcing

Science.gov (United States)

Fusiripong, Prashaya; Baharom, Fauziah; Yusof, Yuhanis

2017-10-01

In the increasing global business competitiveness, most organizations have attempted to determine the suitable external parties to support their core and non-core competency, particularly, in IT project outsourcing. The IT supplier selection is required to apply multi-criteria which comprised tangible criteria and intangible criteria in consider optimal IT supplier. Most researches attempted to identify optimal criteria for selecting IT supplier, however, the criteria cannot be the considered common criteria support the variety of IT outsourcing. Therefore, the study aimed to identify a common set of criteria being used in the various types of IT outsourcing. The common criteria are constructed by multi-criteria and success criteria, which were collected by literature review with comprehensive and comparative approach. Consequently, the researchers are able to identify a common set of criteria adopted in the variety of selection problem IT outsourcing supplier.

Outsourcing fuel supplies - to-do-or-not-to-do is the question

Energy Technology Data Exchange (ETDEWEB)

Buhari, A.A.R. [Coal and Oil Company L.L.C. (United Arab Emirates)

2003-07-01

Fifteen slides/overheads outline the talk on the trends towards outsourcing a function, activity or process from a company as a means to achieve competitive advantage. Coal and Oil, Dubai takes care of sourcing shipping and finance and Coastal Energy handles logistics. The benefits of outsourcing and how to minimise risks are discussed. Examples are given of companies that have benefitted in India by outsourcing fuel supplies through the author's company.

Outsourced Similarity Search on Metric Data Assets

DEFF Research Database (Denmark)

Yiu, Man Lung; Assent, Ira; Jensen, Christian S.

2012-01-01

. Outsourcing offers the data owner scalability and a low initial investment. The need for privacy may be due to the data being sensitive (e.g., in medicine), valuable (e.g., in astronomy), or otherwise confidential. Given this setting, the paper presents techniques that transform the data prior to supplying......This paper considers a cloud computing setting in which similarity querying of metric data is outsourced to a service provider. The data is to be revealed only to trusted users, not to the service provider or anyone else. Users query the server for the most similar data objects to a query example...

Lessons for outsourcing and interim management relationships.

Science.gov (United States)

Macko, W; Kostyack, P T

1999-01-01

Few decisions can affect an organization more than the selection of an outsourcing or interim management partner. More and more health care organizations face such decisions in today's competitive market in order to face new business needs. Making these relationships successful can be important for health care organizations seeking competitive advantages or seeking immediately accessible management support. These relationships, however, require careful partner selection and development. Success in outsourcing and interim management relationships is contingent upon a thorough selection process, a strong contract that has clearly and explicitly detailed responsibilities and a culture-sensitive business rapport between the client and selected partner.

Outsourcing of Corporate Information Services: Implications for Redesigning Corporate Library Services.

Science.gov (United States)

Agada, John

1996-01-01

Examines the trend in outsourcing information services and suggests it threatens the survival of corporate libraries. Topics include changes in the competitive corporate environment; characteristics of outsourceable services; managing change; redesigning the corporate librarian's role; and implications for redesigning corporate information…

How Offshore Outsourcing Affects Costs and Value Creation

DEFF Research Database (Denmark)

Brandl, Kristin; Mol, Michael J.

2012-01-01

Although academic and public interest in service offshoring has increased in recent years, research remains focused mainly on antecedents and benefits of activities, overlooking process aspects. For that reason, we take a process perspective when conceptualizing around offshore outsourcing...... affects costs and value creation in the respective stages. The reconceptualization enables us to provide a clearer and more fine-grained picture of the effects of offshoring and outsourcing decisions, thus helping to further develop our understanding of the reasoning to relocate services geographical...

An integrated framework for outsourcing using balanced score card and ELECTRE III

Directory of Open Access Journals (Sweden)

Sareh Namazi

2011-04-01

Full Text Available During the past few decades, many organizations have attempted to increase their productivity through outsourcing parts of their responsibilities. Outsourcing helps firms reduce their low value added activities and focus on their high value added activities. It also helps organization save their time and energy which leads to more efficient units. The idea of outsourcing is more important for project based organizations where the nature of works is different from a particular project to another one. This paper presents an integrated balanced score card system with an adaptation of ELECTRE III method to select suitable resources for outsourcing. The proposed model of the paper is implemented for a case study of subway system in Iran and the results are discussed.

[A study on facilitators and inhibitors to the introduction of outsourcing in the hospital information systems in Korea].

Science.gov (United States)

Choy, Soon; Shin, Hyeong-Sik; Choi, Inyoung; Kim, Sukil

2007-01-01

This study was conducted to investigate the current status of outsourcing in Korean hospital information systems and the factors influencing its introduction. The authors surveyed 136 hospitals located in Seoul and its surrounding vicinities from June 7 to June 23, 2006. The facilitators and inhibitors to outsourcing in hospital information systems were derived from literature and expert reviews. Multiple logistic regression analysis was applied to identify the major influencing factors on outsourcing in hospital information systems. Eighty-six (63.2%) of the 136 hospitals surveyed, which were mainly tertiary hospitals, responded to using outsourcing for their hospital information systems. "Hardware and software maintenance and support," "application development," and "management of service and staff" were the major areas of outsourcing. Outsourcing had been employed for 4-7 years by 45.5% of the hospitals and the proportion of the budget used for outsourcing was less than 20%. A need for an extension in outsourcing was agreed on by 76.5% of the hospitals. The multiple logistic regression analysis showed that both consumer satisfaction and security risk have an influence on hospital information system outsourcing. Outsourcing in hospital information systems is expected to increase just as in other industries. One primary facilitator to outsourcing in other industries is consumer satisfaction. We found that this was also a facilitator to outsourcing in hospital information systems. Security risk, which is usually considered an inhibitor to information technology outsourcing, was proven to be an inhibitor here as well. The results of this study may help hospital information systems establish a strategy and management plan for outsourcing.

The application of outsourcing decision-making methods in a logistics context in South Africa

Directory of Open Access Journals (Sweden)

Naomi Bloem

2015-07-01

Full Text Available Background: Companies have often relinquished the control of important business functions to outside suppliers for the sake of short-term savings and because of the lack of use of proper decision-making methods within the business. Objectives: This article identified three methods of decision-making and applied it to a logistics outsourcing problem. The logistics outsourcing problem consisted of a make-or-buy decision as well as a supplier selection process. The purpose of the study was to determine the most suitable method in the case of logistics outsourcing. Method: The decision-making methods were applied to a South African case study within the fast moving consumer goods (FMCG industry. The logistics functions considered in the case study included secondary distribution and warehousing of finished goods. Each method considered the same evaluation criteria and the results were analysed and compared. Results: Each method produced different results to the logistics outsourcing problem. The method developed by Platts, Probert and Canez (2000 suggested that the logistics functions be insourced. The decision tree method suggested outsourcing both functions, with a unit rate cost model. The results from the linear programming (LP method indicated that the secondary distribution function should be insourced and the warehousing function outsourced, with a fixed and variable cost model pending further analysis of the demand trends. Conclusion: The study provides empirical evidence that proven outsourcing decision-making methods, such as the method developed by Platts et al. (2000, the LP method and the decision tree method traditionally applied to a manufacturing outsourcing decision problem, can be adapted and applied to a logistics outsourcing decision problem of a South African FMCG company.

Security and Cloud Outsourcing Framework for Economic Dispatch

International Nuclear Information System (INIS)

Sarker, Mushfiqur R.; Wang, Jianhui

2017-01-01

The computational complexity and problem sizes of power grid applications have increased significantly with the advent of renewable resources and smart grid technologies. The current paradigm of solving these issues consist of inhouse high performance computing infrastructures, which have drawbacks of high capital expenditures, maintenance, and limited scalability. Cloud computing is an ideal alternative due to its powerful computational capacity, rapid scalability, and high cost-effectiveness. A major challenge, however, remains in that the highly confidential grid data is susceptible for potential cyberattacks when outsourced to the cloud. In this work, a security and cloud outsourcing framework is developed for the Economic Dispatch (ED) linear programming application. As a result, the security framework transforms the ED linear program into a confidentiality-preserving linear program, that masks both the data and problem structure, thus enabling secure outsourcing to the cloud. Results show that for large grid test cases the performance gain and costs outperforms the in-house infrastructure.

Two-Cloud-Servers-Assisted Secure Outsourcing Multiparty Computation

Science.gov (United States)

Wen, Qiaoyan; Zhang, Hua; Jin, Zhengping; Li, Wenmin

2014-01-01

We focus on how to securely outsource computation task to the cloud and propose a secure outsourcing multiparty computation protocol on lattice-based encrypted data in two-cloud-servers scenario. Our main idea is to transform the outsourced data respectively encrypted by different users' public keys to the ones that are encrypted by the same two private keys of the two assisted servers so that it is feasible to operate on the transformed ciphertexts to compute an encrypted result following the function to be computed. In order to keep the privacy of the result, the two servers cooperatively produce a custom-made result for each user that is authorized to get the result so that all authorized users can recover the desired result while other unauthorized ones including the two servers cannot. Compared with previous research, our protocol is completely noninteractive between any users, and both of the computation and the communication complexities of each user in our solution are independent of the computing function. PMID:24982949

Two-cloud-servers-assisted secure outsourcing multiparty computation.

Science.gov (United States)

Sun, Yi; Wen, Qiaoyan; Zhang, Yudong; Zhang, Hua; Jin, Zhengping; Li, Wenmin

2014-01-01

We focus on how to securely outsource computation task to the cloud and propose a secure outsourcing multiparty computation protocol on lattice-based encrypted data in two-cloud-servers scenario. Our main idea is to transform the outsourced data respectively encrypted by different users' public keys to the ones that are encrypted by the same two private keys of the two assisted servers so that it is feasible to operate on the transformed ciphertexts to compute an encrypted result following the function to be computed. In order to keep the privacy of the result, the two servers cooperatively produce a custom-made result for each user that is authorized to get the result so that all authorized users can recover the desired result while other unauthorized ones including the two servers cannot. Compared with previous research, our protocol is completely noninteractive between any users, and both of the computation and the communication complexities of each user in our solution are independent of the computing function.

An analysis of web services support for dynamic business process outsourcing

NARCIS (Netherlands)

Grefen, P.W.P.J.; Ludwig, H.; Dan, A.; Angelov, S.

2006-01-01

Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. In fast changing markets, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way. This requires automated means

How to NOT manage outsourced business services : developing sufficient condition hypotheses

NARCIS (Netherlands)

Valk, van der W.; Kibbeling, M.I.; Weele, van A.J.; Solomon, G.

2008-01-01

Outsourcing has traditionally been studied from either a core-competence approach or a transaction economics perspective. These theories focus primarily on the decision-making process in outsourcing trajectories. What happens after the decision has been made has been left fairly unstudied. The

An Online Approach to Teaching International Outsourcing in Technical Communication Classes

Science.gov (United States)

St. Amant, Kirk

2005-01-01

The growth of international online access has given rise to a new production method--international outsourcing--that has important implications for technical communication practices. Successful interactions within international outsourcing require individuals to understand how cultural factors could affect online interactions. Today's technical…

Outsourcing: two case studies from the Victorian public hospital sector.

Science.gov (United States)

Young, Suzanne

2007-02-01

Outsourcing was one process of privatisation used in the Victorian public health sector in the 1990s. However it was used to varying degrees and across a variety of different services. This paper attempts to answer the questions: Why have managers outsourced? What have managers considered when they have decided to outsource? The research was carried out in a rural hospital and a metropolitan network in Victoria. The key findings highlight the factors that decision makers considered to be important and those that led to negative outcomes. Economic factors, such as frequency of exchange, length of relationships between the parties, and information availability, were often ignored. However, other factors such as outcome measurability, technology, risk, labour market characteristics and goal conflict, and political factors such as relative power of management over labour were often perceived as important in the decision-making process. Negative outcomes from outsourcing were due to the short length of relationships and accompanying difficulties with trust, commitment and loyalty; poor quality; and excessive monitoring and the measurement of outcomes.

Impacts of Hospitals' Innovativeness on Information System Outsourcing Decisions

OpenAIRE

Park, Jae Sung

2014-01-01

Objectives The purpose of this study was to identify the effects of hospitals' innovativeness on outsourcing decision-making regarding four information system (IS) functions, namely, software programs, network maintenance, hardware systems, and PC/printer maintenance. Methods Using the 2011 roster of the Korean Hospital Association, this study selected 311 general hospitals as a study population. After identifying the managers who were in charge of outsourcing, this study administered questio...

IMMIGRATION VERSUS OUTSOURCING: A DEVELOPING COUNTRY¡¯S VIEW

OpenAIRE

SIMONTINI DAS; AJITAVA RAYCHAUDHURI; SAIKAT SINHA ROY

2012-01-01

This paper provides a comparative study between temporary immigration policy and product outsourcing process, from the low-income developing country¡¯s point of view, which is supply side constrained by the availability of skilled labour. A two-country general equilibrium model establishes an inverse relationship between temporary immigration quota and product outsourcing. Though temporary immigration quota enhances world welfare and the developed country welfare, its impact on welfare level ...

Collaboration, learning and innovation across outsourced services value networks software services outsourcing in China

CERN Document Server

Abbott, Pamela; Du, Rong

2015-01-01

This book collects and reports on the results of a study conducted on the Chinese Software and Services Outsourcing (SSO) industry, focusing on one of its main players as a key case study. Two sets of research findings are presented: first, the knowledge management and communication processes inherent within a highly collaborative software development project between the case study company and one of its long-term UK clients are explored and distilled into specific practices; second, at the organizational level, the strategies used by the company to build and exploit capabilities and to dynamically configure resources to promote specific value positions along its outsourced services value networks are identified and discussed. The significance of these findings for similar China-based global high-tech firms and the value of this organizational form in moving closer to the goals of the 2020 enterprise vision are both discussed, along with the implications of the findings for EU/UK businesses operating in simil...

78 FR 72899 - Draft Guidance for Industry on Registration for Human Drug Compounding Outsourcing Facilities...

Science.gov (United States)

2013-12-04

... information technology. Under the draft guidance, outsourcing facilities that elect to register should submit... guidance provides information on how an outsourcing facility should submit facility registration...] Draft Guidance for Industry on Registration for Human Drug Compounding Outsourcing Facilities Under...

APLIKASI REGRESI DATA PANEL DENGAN PENDEKATAN FIXED EFFECT MODEL (STUDI KASUS: PT PLN GIANYAR

Directory of Open Access Journals (Sweden)

NI PUTU ANIK MAS RATNASARI

2014-01-01

Full Text Available Panel data regression has three approaches. One of these approaches is Fixed Effect Model (FEM. FEM is common estimated using Least Square Dummy Variable. The use of dummy variable in FEM is based on assumption that slope coefficients are constant but intercept varies over individuals. One of application of FEM is to find out motivation of employees at PT PLN Gianyar for non-outsourcing and outsourcing employees based on existence, relatedness, and growth. This research yields the following two models: with 67% motivation non-outsourcing employees represented by existenceand73% motivation non-outsourcing employees represented by existence and growth.

Accounting outsourcing and some problems of selected software for accounting

OpenAIRE

Turková, Lenka

2009-01-01

Diploma thesis on Accounting outsourcing and key problems of selected software for accounting deals with the accounting outsourcing. Work focuses here on the question of the proper selection of an accounting firm and on the conditions of cooperation with it. In this work the reader is also acquainted with some software for accounting and with their advantages and disadvantages.

Outsourcing Turns IT Leaders into the New Air Traffic Controllers

Science.gov (United States)

Raths, David

2010-01-01

Many chief information officers (CIOs) have come to accept and even embrace the role of outsourcers in their portfolio of IT services. In 2009, 47 percent of the 352 CIOs surveyed by the Center for Higher Education Chief Information Officer Studies (CHECS) said they had selectively outsourced some part of the IT function, up from 43 percent the…

The study on the outsourcing of Taiwan's hospitals: a questionnaire survey research

Directory of Open Access Journals (Sweden)

Pai Jar-Yuan

2009-05-01

Full Text Available Abstract Background The aim of this study was to assess the outsourcing situation in Taiwanese hospitals and compares the differences in hospital ownership and in accreditation levels. Methods This research combined two kinds of methods: a questionnaire survey and the in-depth interview to two CEOs of the sample hospitals. One hospital is not-for-profit, while the other is a public hospital and the research samples are from the hospital data from Taiwan's 2005 to 2007 Department of Health qualifying lists of hospital accreditation. The returned questionnaires were analyzed with STATISTICA® 7.1 version software. Results The results for non-medical items showed medical waste and common trash both have the highest rate (94.6 percent of being outsourced. The gift store (75 percent and linen (73 percent follow close behind, while the lowest rate of outsourcing is in utility maintenance (13.5 percent. For medical items, the highest rate of outsourcing is in the ambulance units (51.4 percent, while the hemodialysis center follows close behind with a rate of 50 percent. For departments of nutrition, pharmacy, and nursing however, the outsourcing rate is lower than 3 percent. This shows that Taiwan's hospitals are still conservative in their willingness to outsource for medical items. The results of the satisfaction paired t-test show that the non-medical items have a higher score than the medical items. The factor analysis showed the three significant factors in of non medical items' outsourcing are "performance", "finance", and "human resource". For medical items, the two factors are "operation" and satisfaction". To further exam the factor validity and reliability of the satisfaction model, a confirmative factor analysis (CFA was conducted using structure equation modeling (SEM method and found the model fitting well. Conclusion Hospitals, especially for public hospitals, can get benefits from outsourcing to revive the full-time-equivalent and human

Aspects of Accounting and Financial Analysis Service Outsourcing: a Romanian Approach

Directory of Open Access Journals (Sweden)

Vasile-Daniel W. Păvăloaia

2011-06-01

Full Text Available In January 2010, Forbes magazine published an article with an attractive title: Romania –became an accounting outsourcing destination. The article states that our country has fully enteredthe market of accounting service outsourcing. Also, the results of a study ordered byPricewaterhouseCoopers in 2010 confirm that outsourcing has encountered a revival in the last sixmonths and the trend is ascending. The director of PricewaterhouseCoopers says that companies stillresort to service outsourcing primarily to reduce costs but at the same level, customers began to alsoappreciate other aspects such as high efficiency, high quality services and, of course, access to highleveltalent and expertise. In the above mentioned context, in author’s opinion, the theme of thecurrent research seems appropriate as it proposes and emphasize of the fundamental aspects ofoutsourcing in general and specific issues related to outsourcing the services of accounting andfinancial analysis. This study illustrates novel aspects related to the requirements for outsourcingaccounting services in our country and captures the authors' opinion on the possibilities ofoutsourcing the financial and economic analysis services, since these belong to a quite sensitivecategory. If this information comes across foreign hands, the financial and accounting informationcan be used for destructive purposes.

Outsourcing and its implications for hospital organizations in Turkey.

Science.gov (United States)

Yigit, Vahit; Tengilimoglu, Dilaver; Kisa, Adnan; Younis, Mustafa Zeedan

2007-01-01

To thrive in this era of global competition, all organizations must explore new managerial approaches to get an edge in the marketplace. One increasingly appealing approach is outsourcing. Hospitals are particularly fertile environments for outsourcing, given their role as providers of a broad and complex array of services, many of which may be bought from other institutions. The purpose of this study is to determine the types of services that hospitals in Turkey buy from other organizations. The study sample included 14 university hospitals, 20 Ministry of Health Hospitals, 15 Social Insurance Organization Hospitals and 31 private hospitals in Istanbul, Ankara, Izmir, Antalya, and Eskisehir, which are the biggest cities in Turkey. The following services were found to be outsourced: hospital management information systems (83.8%), cleaning services (81.3%), maintenance services (72.5%), leased medical devices (75.0%), food services (60.0%), patient direction services (63.8%), magnetic imaging services (60.0%), other imaging services (48.8%), laboratory services (42.5%), security services (38.8%), laundry services (36.3%), patient transportation services (33.8%), accounting services (26.3%), ambulance services (22.5%), patient satisfaction measurement services (13.8%), consultancy services (12.5%), and financial and investment services (9.5%). Private hospitals bought more services than public facilities did. The sampled hospitals chose to outsource services in order to decrease costs (78.8%), increase the quality of services rendered (65.5%), increase flexibility and share risk (36.6%), and increase profits (11.2%). The results of this study suggest that outsourcing, when applied judiciously through cost and risk analysis, is a cost-effective approach that can be used by most hospitals.

Outsourcing of Academic Clinical Laboratories

Science.gov (United States)

Mrak, Robert E.; Parslow, Tristram G.; Tomaszewski, John E.

2018-01-01

American hospitals are increasingly turning to service outsourcing to reduce costs, including laboratory services. Studies of this practice have largely focused on nonacademic medical centers. In contrast, academic medical centers have unique practice environments and unique mission considerations. We sought to elucidate and analyze clinical laboratory outsourcing experiences in US academic medical centers. Seventeen chairs of pathology with relevant experience were willing to participate in in-depth interviews about their experiences. Anticipated financial benefits from joint venture arrangements often eroded after the initial years of the agreement, due to increased test pricing, management fees, duplication of services in support of inpatients, and lack of incentive for utilization control on the part of the for-profit partner. Outsourcing can preclude development of lucrative outreach programs; such programs were successfully launched in several cases after joint ventures were either avoided or terminated. Common complaints included poor test turnaround time and problems with test quality (especially in molecular pathology, microbiology, and flow cytometry), leading to clinician dissatisfaction. Joint ventures adversely affected retention of academically oriented clinical pathology faculty, with adverse effects on research and education, which further exacerbated clinician dissatisfaction due to lack of available consultative expertise. Resident education in pathology and in other disciplines (especially infectious disease) suffered both from lack of on-site laboratory capabilities and from lack of teaching faculty. Most joint ventures were initiated with little or no input from pathology leadership, and input from pathology leadership was seen to have been critical in those cases where such arrangements were declined or terminated. PMID:29637086

Risk matrix model applied to the outsourcing of logistics' activities

Directory of Open Access Journals (Sweden)

Fouad Jawab

2015-09-01

Full Text Available Purpose: This paper proposes the application of the risk matrix model in the field of logistics outsourcing. Such an application can serve as the basis for decision making regarding the conduct of a risk management in the logistics outsourcing process and allow its prevention. Design/methodology/approach: This study is based on the risk management of logistics outsourcing in the field of the retail sector in Morocco. The authors identify all possible risks and then classify and prioritize them using the Risk Matrix Model. Finally, we have come to four possible decisions for the identified risks. The analysis was made possible through interviews and discussions with the heads of departments and agents who are directly involved in each outsourced activity. Findings and Originality/value: It is possible to improve the risk matrix model by proposing more personalized prevention measures according to each company that operates in the mass-market retailing. Originality/value: This study is the only one made in the process of logistics outsourcing in the retail sector in Morocco through Label’vie as a case study. First, we had identified as thorough as we could all possible risks, then we applied the Risk Matrix Model to sort them out in an ascending order of importance and criticality. As a result, we could hand out to the decision-makers the mapping for an effective control of risks and a better guiding of the process of risk management.

The role of outsourcing in the mechanism of economic security activities of cluster formations

Directory of Open Access Journals (Sweden)

T. I. Ovchinnikova

2016-01-01

Full Text Available The article considers the concept of “outsourcing”, “economic safety’, “cluster formation”. Outsourcing is defined as external influences that contribute to the effective operation of the enterprise. The economic essence of "outsourcing" in the research and domestic practice, which has hitherto manifested itself only as a method of attracting temporary workers in the field. On the example of the dairy industry is studied safe operation as sustainable, and competitive Bozrikova their behavior with regard to outsourcing. Studied the differences of the processes of cooperation, subcontracting and clustering. Stated that cooperation and subcontracting are the component parts outsourcing, which covers the process of production or provision of services; the outsourcing justifies: the transfer of technical functions or business processes, and thus part of the risks transferred to the outsourcing provider. An example of adaptive modeling outsourcing, suggesting that in the future, the projected volume of production, processing and sales of dairy products manufactured by the enterprises of dairy industry of the Voronezh region belonging to a cluster will be reduced through the introduction of a mechanism of outsourcing. It proves that the risk of bankruptcy of enterprises on the basis of adaptive models. The application of the mechanism of outsourcing in order to increase the economic security, in particular, such of its functions as the transmission of external organizations not only certain social functions (such as the use of temporary workers, but also the activities of the business processes to optimize all kinds of resources and concentration of efforts on the core activities of each company within the cluster APK. Analysis conducted by the authors suggests: in the future, the projected volume of production, processing and sales of dairy products manufactured by the enterprises of agriculture, dairy production and trade of the Voronezh

Outsourcing information communication technology services in ...

African Journals Online (AJOL)

Outsourcing is a management strategy that is gradually proving its worth in library ... such as cost cutting, knowledge and skills acquisition and economies of scale. ... Keywords: Information Communication Technology, Information Systems, ...

E-Clubbing:  New Trends in Business Process Outsourcing

DEFF Research Database (Denmark)

Carugati, Andrea; Rossignoli, Cacilia; Mola, Lapo

2008-01-01

The role of IT in the make-or-buy dilemma represents one of the most important topics in the IS research field. This dilemma is becoming increasingly more complex as new players and new services appear in the market landscape. The last few years have witness the emergence of electronic marketplaces...... as players that leverage new technologies to facilitate B2B internet-mediated relationships. Nowadays these players are enlarging their services, from simple intermediation to include the outsourcing of entire business processes. Using a longitudinal qualitative field study of an e-marketplace providing...... the outsourcing of the procurement process we develop an in depth understanding of the role of these extended intermediaries in the shaping of the collaborative practices among different organizations. The paper proposes that, as marketplaces engage in complex process outsourcing practices they generate new...

Outsourcing CIS to achieve a cost-effective competitive edge

International Nuclear Information System (INIS)

Haines, A.

2000-01-01

The ability to survive in a competitive electricity market is a function of the ability of a service provider to deliver superior levels of customer service and develop new and innovative products and services. More and more, the foundation of these new services and products is the customer information system which has the capability to provide vast amounts of usage data and billing information; access to this data enables service providers to introduce new and innovative services and implement targeted marketing initiatives. Recent trend by progressive electricity providers appears to be to outsource specific information technology functions such as customer information systems (CIS) as a way to minimize capital investment, take advantage of leading edge technologies and leverage the expertise of niche service providers. Advantages of outsourcing, and factors important in the selection of an outsourcing partner are discussed

China and Outsourcing Offshore in the 21st Century:the Next Ten Years

Institute of Scientific and Technical Information of China (English)

Joseph; F.Greco

2011-01-01

<正>In light of the current global economic slowdown and the concentrated efforts of the Chinese government to invest in the outsourcing industry,this study focuses on two critical issues for future growth over the next ten years:the fragmentation of the Chinese outsourcing industry and the shortage of business personnel with international business skills.After a literature review that,for the first time,integrates the Chinese studies with global research,we summarize the current state of out-sourcing offshore and the potential in the Chinese economy.We then analyze the out-sourcing industry using a general equilibrium model requiring partner search with service providers by final producers from East and West,focusing on two key variables directly related to the issue of Chinese industrial fragmentation:the service provider location and final producer search function.We then draw implications related to China’s future outsourcing efforts and policy changes that address the issue of industrial fragmentation.

Technology transfer of dynamic IT outsourcing requires security measures in SLAs

NARCIS (Netherlands)

F. Dickmann (Frank); M. Brodhun (Maximilian); J. Falkner (Jürgen); T.A. Knoch (Tobias); U. Sax (Ulrich)

2010-01-01

textabstractFor the present efforts in dynamic IT outsourcing environments like Grid or Cloud computing security and trust are ongoing issues. SLAs are a proved remedy to build up trust in outsourcing relations. Therefore, it is necessary to determine whether SLAs can improve trust from the

Implications of outsourcing on operations planning : findings from the pharmaceutical industry

NARCIS (Netherlands)

Boulaksil, Y.; Fransoo, J.C.

2010-01-01

Purpose – The purpose of this paper is to understand the implications of outsourcing at the operational planning level, i.e. how the operational planning function is complicated owing to the strategic outsourcing decisions that have been made in the past. Design/methodology/approach – First, a

Tracking SMME research in South Africa’s priority sectors

Directory of Open Access Journals (Sweden)

Christian Rogerson

2012-05-01

Full Text Available The National Industrial Policy Framework and the Accelerated and Shared Growth Initiative for South Africa emphasize the importance of promoting select ‘priority sectors’. This paper provides a review of existing research concerning SMME development in the three priority sectors of tourism, business process outsourcing and offshoring (BPO & O and, creative industries. The paper argues for the importance of undertaking sector-differentiated research on SMME development in South Africa in order to complement other research which is focussed on sector development as a whole.

Evaluating the Impact of IT Outsourcing in an Organization

OpenAIRE

Oduose, Godspower; Njinko, Polycarp

2009-01-01

  ABSTRACT Date: 16th June 2009 Authors: ODUOSE GODSPOWER ONORIODE (810822-T139) NJINKO POLYCARP NGANSI (791005-5735) Title: Evaluating the impact of IT Outsourcing in an Organization. Introduction: The continuous advancement of technology has increase the intensity of competition between organizations whose operations or core competence is based on information technology. Consequently this has force them to decide to either outsource or insource in order to survive the competition. Purpose:...

IT Portfolio Management: A Holistic Approach to Outsourcing Decisions

OpenAIRE

Ho, Luke; ATKINS, Anthony

2009-01-01

This chapter provides an introduction to the advent of Information Technology Outsourcing (ITO) and its impact on portfolio management in modern day decision-making. Specifically, it outlines the use of the Application Portfolio Matrix (APM) by companies in formulating their strategic IT direction and why such techniques may be unsuitable for outsourcing decisions, which are inherently complex and multi-faceted in nature. Consequently, there is a need for alternative decision support tools to...

Improving the Combat Edge Through Outsourcing

National Research Council Canada - National Science Library

Kaminski, Paul

1996-01-01

It's a great pleasure to be with you and share my views on how the Department of Defense plans to take advantage of outsourcing and competition to improve readiness, generate savings for modernization...

Outsourcing and its impact on operational objectives and performance: a study of Iranian telecommunication industries

Directory of Open Access Journals (Sweden)

Amir Reza Khaki

2012-01-01

Full Text Available Through outsourcing, a company can expand and develop its sources and capacities by accessing to higher quality services and better functionality. This paper deals with the perception of the managers of the telecommunication industry sector on the effects of outsourcing on operational strategy and especially on the issues associated with cost reduction, developed quality, flexibility and better service. Because of the importance of the strategic feature of outsourcing, we examined its effects on the organizational function of the telecommunication industries. This study shows that managers believe that outsourcing has a great impact not only on the cost reduction but also on other goals of operational strategies, which makes outsourcing become inherently more strategic. In addition, it seems that outsourcing influences function noticeably. In the present research, the relationships between propensity to outsourcing and operational objectives and organizational performance in telecommunication industries are assessed. The aim of this research is to examine the propensity to outsourcing and its impacts on operational objectives including cost reduction, improved quality, flexibility and better service and organizational performance, which includes financial performance and non-financial performance. In the research, data are collected through field research and questionnaires. The questionnaires are distributed among the board of directors, quality managers, operational administrators, and lower managers and then the feedbacks are analyzed using SPSS and Minitab software based on deductive and descriptive statistics.

MNE Subsidiaries’ Outsourcing and Insourcing of R&D

DEFF Research Database (Denmark)

Santangelo, Grazia D.; Meyer, Klaus E.; Jindra, Björn

2016-01-01

The rules for business vary not only between countries, but within countries. Subsidiaries of multinational enterprises (MNEs), thus, have to consider both the national level and the local context when designing their business practices. To examine this impact, we study R&D outsourcing in four...... Eastern member states of the European Union and find that local R&D outsourcing is used more frequently where local institutions are strong. However, this local impact depends on the MNE's overall knowledge sourcing practice and is weaker when MNE subsidiaries’ knowledge management prioritizes external...

Guidelines for Outsourcing Remote Access.

Science.gov (United States)

Hassler, Ardoth; Neuman, Michael

1996-01-01

Discusses the advantages and disadvantages of outsourcing remote access to campus computer networks and the Internet, focusing on improved service, cost-sharing, partnerships with vendors, supported protocols, bandwidth, scope of access, implementation, support, network security, and pricing. Includes a checklist for a request for proposals on…

Innovative technologies of outsourcing at the machine-building enterprises of Sverdlovsk area

Directory of Open Access Journals (Sweden)

P. P. Krylatkov

2010-09-01

Full Text Available The analysis of the basic problems connected with infringements of integrity of the machine-building enterprises of Sverdlovsk area is lead in the article. The specified problems are considered from a position of the complete approach developed by the author. Display of infringements of integrity of some the enterprises are illustrated by data of their inspection. As the effective tool of increase of integrity of the enterprises — expansion use of attitudes of outsourcing is offered. The comparative given applications of outsourcing in developed the country of the West and at the domestic enterprises, and also its benefits and risks are cited. Outsourcing, insoursing and subcontracting are considered by the author as the innovative tool of the decision of many serious problems of the machine-building enterprises of region. As an example practice of work of «The Sverdlovsk regional center of industrial cooperation» on coordination of attitudes of outsourcing, subcontracting and cooperation is offered. The author recommends the tabulated form, with the instruction of kinds of works for which performance the method of allocation or attraction outsourcing of the companies can be used.

The perspective of Malaysian Manufacturing Organizations on Strategy, HR Outsourcing and HR Costs

OpenAIRE

Hasliza Abdul HALIM; Norbani CHE-HA

2011-01-01

The paper discusses the relationship between different types of human resource management (HRM) strategy and the human resource outsourcing, and impact on the size of human resource (HR) department. Three HRM strategies are considered: Facilitation, accumulation and utilization. The data for the study were obtained from survey responses from 232 organizations, of which 113 were engaged in HR outsourcing. The findings suggest that organizations tend to rely on outsourcing of HR functions when ...

Practical Aspects of Outsourcing as a Mean of Security Service Provision

Directory of Open Access Journals (Sweden)

D.B. Frolov

2012-06-01

Full Text Available The article highlights the implementation of outsourcing as a mean of service for security provision. Analysis is performed to describe the current issues affecting the management decision in favor of outsourcing. Investigation covers the processes of physical, information and economical security. The main recommendations to use outsourcing for security provision are described in the conclusion. With the development of mobile technology protecting of user data becomes more and more important. The article is dedicated to the vulnerability of devices running on the iOS platform, potentially allowing an attacker to obtain information about the movements of their owners, and suggests ways to protect against these attacks.

¿Tiene éxito el outsourcing de sistemas de información?

OpenAIRE

González Ramírez, María Reyes

2009-01-01

La tendencia imparable hacia el outsourcing de Sistemas de Información contrasta con la falta de resultados positivos en muchos de estos contratos, por lo que es necesario un estudio sobre los factores que determinan su éxito. El presente trabajo propone un conjunto de factores clave para conseguir el éxito del outsourcing de Sistemas de Información y determina una serie de medidas para valorar el grado de éxito alcanzado en el outsourcing por las empresas.Todo ello se ha contrastado a través...

Outsourcing R&D Modules of a New Developing Technology

DEFF Research Database (Denmark)

Pedersen, Jørgen Lindgaard; Perunovic, Zoran

2004-01-01

The paper explores some of the dimensions of the R&D processes: modularity, uncertainty and outsourcing. Ways to divide R&D effort into modules and to argue, either in direction of its modularity, or interdependency, are presented. Further on, uncertainties are segmented into the majors and minors......, and reasons to outsource R&D modules, in the light of these uncertainties, have been investigated. The R&D process has been observed from insulin technologies development over time....

Two-Cloud-Servers-Assisted Secure Outsourcing Multiparty Computation

Directory of Open Access Journals (Sweden)

Yi Sun

2014-01-01

Full Text Available We focus on how to securely outsource computation task to the cloud and propose a secure outsourcing multiparty computation protocol on lattice-based encrypted data in two-cloud-servers scenario. Our main idea is to transform the outsourced data respectively encrypted by different users’ public keys to the ones that are encrypted by the same two private keys of the two assisted servers so that it is feasible to operate on the transformed ciphertexts to compute an encrypted result following the function to be computed. In order to keep the privacy of the result, the two servers cooperatively produce a custom-made result for each user that is authorized to get the result so that all authorized users can recover the desired result while other unauthorized ones including the two servers cannot. Compared with previous research, our protocol is completely noninteractive between any users, and both of the computation and the communication complexities of each user in our solution are independent of the computing function.

Outsourcing information technology. An executive's guide to creating and managing IT contracts.

Science.gov (United States)

Hoppszallern, Suzanna

2003-01-01

Many hospitals outsource one or more key areas of their IT operations, but not all are happy with the outcomes. In this special foldout, H&HN looks at what sectors hospitals should consider outsourcing and what questions to ask potential partners.

Realising the Real Benefits of Outsourcing: Measurement Excellence and Its Importance in Achieving Long Term Value

Science.gov (United States)

Oshri, Ilan; Kotlarsky, Julia

These days firms are, more than ever, pressed to demonstrate returns on their investment in outsourcing. While the initial returns can always be associated with one-off cost cutting, outsourcing arrangements are complex, often involving inter-related high-value activities, which makes the realisation of long-term benefits from outsourcing ever more challenging. Executives in client firms are no longer satisfied with the same level of service delivery through the outsourcing lifecycle. They seek to achieve business transformation and innovation in their present and future services, beyond satisfying service level agreements (SLAs). Clearly the business world is facing a new challenge: an outsourcing delivery system of high-value activities that demonstrates value over time and across business functions. However, despite such expectations, many client firms are in the dark when trying to measure and quantify the return on outsourcing investments: results of this research show that less than half of all CIOs and CFOs (43%) have attempted to calculate the financial impact of outsourcing to their bottom line, indicating that the financial benefits are difficult to quantify (51%).

Service outsourcing with process views

NARCIS (Netherlands)

Eshuis, H.; Norta, A.H.; Kopp, O.; Pitkänen, E.

2015-01-01

Service outsourcing is a business paradigm in which an organization has a part of its business process performed by a service provider. Process views are pivotal to support this way of working. A process view shields secret or irrelevant details from a private business process, thus allowing an

Lego Group: An Outsourcing Journey

DEFF Research Database (Denmark)

Larsen, Marcus Møller; Pedersen, Torben; Slepniov, Dmitrij

2010-01-01

, the management had, among many initiatives, decided to offshore and outsource a major chunk of its production to Flextronics. In this pursuit of rapid cost-cutting sourcing advantages, the LEGO Group planned to license out as much as 80 per cent of its production besides closing down major parts...

Collection development and outsourcing in academic health sciences libraries: a survey of current practices.

Science.gov (United States)

Blecic, D D; Hollander, S; Lanier, D

1999-04-01

Academic health sciences libraries in the United States and Canada were surveyed regarding collection development trends, including their effect on approval plan and blanket order use, and use of outsourcing over the past four years. Results of the survey indicate that serials market forces, budgetary constraints, and growth in electronic resources purchasing have resulted in a decline in the acquisition of print items. As a result, approval plan use is being curtailed in many academic health sciences libraries. Although use of blanket orders is more stable, fewer than one-third of academic health sciences libraries report using them currently. The decline of print collections suggests that libraries should explore cooperative collection development of print materials to ensure access and preservation. The decline of approval plan use and the need for cooperative collection development may require additional effort for sound collection development. Libraries were also surveyed about their use of outsourcing. Some libraries reported outsourcing cataloging and shelf preparation of books, but none reported using outsourcing for resource selection. The reason given most often for outsourcing was that it resulted in cost savings. As expected, economic factors are driving both collection development and outsourcing practices.

USING THE OUTSOURCING MECHANISM TO INCREASE THE EFFICIENCY OF REPAIR AND MAINTENANCE IN METALLURGICAL ENTERPRISES

Directory of Open Access Journals (Sweden)

Elena I. Kozlova

2017-01-01

Full Text Available Abstract. Objectives The aim of the work is to study the outsourcing mechanism from the point of view of increasing the efficiency of repair and maintenance at a metallurgical enterprise. Method Analysis of the experience of using outsourcing of repair services at domestic and foreign metallurgical enterprises was carried out. Analysis of the experience of the withdrawal from enterprise repair services into a separate outsourcing company has shown that the main advantages of this method of organising repair activities are an increase in the transparency of the costs of repairs and maintenance, and hence their reduction, as well as a reduction in the amount of equipment downtime. The main characteristics of outsourcing were revealed, substantiating its expediency. The restructuring of the repair system provides a step-by-step transition from decentralised to centralised structures of technical, mechanical, power and electrical repair services of enterprises, from the principle of "self-service" to the principle of "proprietary service" by isolating the subdivisions of the repair system from the structure of enterprises and creating competing members of the repair services market. Put another way, this is typified by moving away from the status of auxiliary production to a selfdependent activity. The stages of outsourcing the repair services of the enterprise are considered and possible problems that may arise in the course of the work of a working group are established to determine the suitability of outsourcing and to resolve the numerous issues arising from the transfer of repair functions. Results The findings of the research include approaches developed for overcoming risky situations: providing guarantees from the customer and the contractor and indicating them in the contract, increasing the motivation of the outsourcing company through a key performance indicator that should increase the interest of the performer in providing quality

TOGAF usage in outsourcing of software development

Directory of Open Access Journals (Sweden)

Aziz Ahmad Rais

2013-12-01

Full Text Available TOGAF is an Enterprise Architecture framework that provides a method for developing Enterprise Architecture called architecture development method (ADM. The purpose of this paper is whether TOGAF ADM can be used for developing software application architecture. Because the software application architecture is one of the disciplines in application development life cycle, it is important to find out how the enterprise architecture development method can support the application architecture development. Having an open standard that can be used in the application architecture development could help in outsourcing of software development. If ADM could be used for software application architecture development, then we could consider its usability in outsourcing of software development.

AGILE DRAFTING OF OUTSOURCING CONTRACTS

DEFF Research Database (Denmark)

Schlichter, Bjarne Rerup; Storgaard, Kristian

2015-01-01

and in several parallel tracks using different competencies. By the use of an illustrative case-study, this paper explores how scrum can be applied to enhance the process of drafting outsourcing contracts. The analysis indicates that the use of an agile method, such as Scrum, can be beneficial in this context...

Outsourcing and Libraries--Threat or Promise?