WorldWideScience

Sample records for non-profit evaluation service

  1. Service & non-profit marketing

    Directory of Open Access Journals (Sweden)

    Stanković Čedomir

    2002-01-01

    Full Text Available Services are dominantly untouchable products which cannot be physically owned. Services promotion is difficult for its untouchables. Personal sale is very powerful in service companies because customers must interact with employees. Price is very important for service's companies. It has psychological role, economic role and it creates attitude for goal achievement. Marketing goal for nonprofit organizations is to get an answer from target market Development of marketing strategies of nonprofit organizations consists of defining and analyzing target market and creating and maintaining marketing mix. In nonprofit organizations product is usually an idea or a service. Promotion in nonprofit organizations is very important. Personal sale, promotional sale, advertising and publicity are used for communicating an idea and informing people about services.

  2. Recovery, non-profit organisations and mental health services: 'Hit and miss' or 'dump and run'?

    Science.gov (United States)

    Hungerford, Catherine; Hungerford, Alice; Fox, Cathy; Cleary, Michelle

    2016-03-08

    The evolution of Recovery-oriented mental health services in Western nations across the globe has given rise to a growth in community-based psychosocial support services, to assist in meeting the diverse needs of consumers. This article reports findings of research that explored the perceptions of community workers who are employed by non-profit organisations and deliver psychosocial support services to support delivery of Recovery-oriented clinical mental health services. The focus of the research reported in this article includes the benefits and challenges encountered by the community workers when working with clinicians. The research was undertaken as part of a single-case embedded study, which evaluated the implementation of Recovery-oriented approaches to the delivery of clinical mental health services in a major urban centre located in south-eastern Australia. Generally, community workers employed by the non-profit organisations perceived the implementation of Recovery-oriented clinical mental health services to be a positive step forward for consumers. Challenges to the delivery of Recovery-oriented services included issues arising from the many different understandings of what it means to experience mental health Recovery, the quality of communication between the community workers and clinicians and the clinicians' lack of understanding of the role of non-profit organisations and community workers. The article concludes with recommendations to address the challenges involved, with a view to improving the partnerships between community workers and clinicians, and the Recovery journey of people with serious mental illness. © The Author(s) 2016.

  3. Do non-profits make a difference?: Evaluating non-profit vis-à-vis for-profit organisations in social

    NARCIS (Netherlands)

    Koning, P.; Noailly, J.; Visser, S.

    2006-01-01

    This CPB Document provides a framework for the evaluation of non-profit organisations. This framework addresses the question under which conditions, and, if so, in what way non-profits should be stimulated. Essentially, in order to answer these questions, three steps can be followed: (i)

  4. Do non-profits make a difference?: Evaluating non-profit vis-à-vis for-profit organisations in social

    NARCIS (Netherlands)

    Koning, P.; Noailly, J.; Visser, S.

    2006-01-01

    This CPB Document provides a framework for the evaluation of non-profit organisations. This framework addresses the question under which conditions, and, if so, in what way non-profits should be stimulated. Essentially, in order to answer these questions, three steps can be followed: (i) identifyin

  5. Administrative Coordination in Non-Profit Human Service Delivery Networks: The Role of Competition and Trust.

    Science.gov (United States)

    Bunger, Alicia C

    2013-12-01

    Non-profit human service organizations operating within the same regional network are often faced with dual pressure to compete as well as coordinate administrative operations (by sharing funding, staff or space) to enhance efficiency. Emerging evidence has demonstrated that competing organizations coordinate, despite the risks. Trust, or perceived trustworthiness between two organizations may mitigate the negative influence of competition on coordination, however there have been few explicit tests of this hypothesis among non-profit organizations. Drawing on quantitative data collected from a network of 36 non-profit children's behavioral health organizations, this paper empirically tests how competition and perceived trustworthiness interact to influence administrative coordination. Results support the hypothesis that trustworthiness moderates the influence of competition on administrative coordination. Findings suggest that as competing non-profit leaders build trust, the more their agencies coordinate their administrative functions. This study highlights the importance of leaders' perceptions for organizational strategy.

  6. Generation and distribution of wealth in Blumenau non-profit social service

    Directory of Open Access Journals (Sweden)

    Loriberto Starosky Filho

    2013-08-01

    Full Text Available Non-profit organizations exist all over the world and they have an important role to the economy. These are not aimed at profits and they appeared to develop initiatives of social aspects. The main goal of this research is to check how the wealth is generated and distributed by the non-profits that are enrolled in the Welfare Assistance Council in Blumenau city. This data was gotten through a qualitative, descriptive and documentary research based on analysis of published financial statements of a sample consisting of  nineteen non-profit Welfare Assistance Organizations. The results showed that: a To maintain their activities most  institutions  rely on resources coming from social grants, partnerships and donations; b The added value distributed represents more than fifty percent of the total proceeds in a large number  of institutions; c in most organizations the biggest share of the wealth distribution was used to the workers payment; d a low percentage of  the wealth is to lenders and government. As a general rule, most organizations presented a very low rate of retentions for themselves because they do not seek profits. Their goals are related to social services activities.

  7. A Critical Appraisal of the Concept of Non-profit Services Marketing

    OpenAIRE

    NOVATOROV, Edouard V.

    2010-01-01

    The author deconstructs the prevailing conceptualization of non-profit marketing and concludes it rests on three principles: voluntary exchange, an open system organization, and self-interest motivation. A review of the genesis of these principles revealed that alternative principles were ignored in the social science literature. Based on a qualitative analysis a revised conceptualization of non-profit marketing was suggested which incorporated the principles of reciprocity, the features of a...

  8. TRANSPARENCY IN ITALIAN NON PROFIT ORGANIZATIONS

    Directory of Open Access Journals (Sweden)

    Patrizia Gazzola

    2014-07-01

    Full Text Available The aim of the paper is to evaluate the accountability and transparency of Italian non profits organizations. The main goal is to understand if a general accountability or transparency problem, or a systematic publicity deficit, exist in the third sector in Italy. Non profit organizations have an ethical obligation to their stakeholder and to the public to conduct their activities with accountability and transparency. Non profit organizations should regularly and openly convey information to the stakeholder about their vision, mission, objectives, activities, accomplishments, decision-making processes and organizational structure. Information from a non profit organization should be easily accessible to the stakeholder and should create external visibility, public understanding and trust in the organization, conditions necessary to find donors. Non profit organizations work with communities and community donors need to know how their money is used. In the first part the analysis of the definition of transparency and accountability is made and the sustainability report like an important instrument of communication is considered. In the second part an empirical research is presented. The Italian law allows taxpayers to devote 5 per thousand of their income tax to non profit organizations, choosing between charities, social promotion associations, recognized associations, entities dedicated to scientific research and health care, universities, municipal social services and other non profit organizations. The present study present a quantitative research and it’s based on an empirical analysis of non-profit organizations that receive this donation in Italy in the year 2010 and 2011. In the paper we analyze the transparency and the accountability of the top 100 non profit organizations that have received the contribution of 5 per thousand, checking whether they prepare their Sustainability Report or any other kind of report for communicate the use

  9. Evaluating Outsourcing Information Technology and Assurance Expertise by Small Non-Profit Organizations

    Science.gov (United States)

    Guinn, Fillmore

    2013-01-01

    Small non-profit organizations outsource at least one information technology or information assurance process. Outsourcing information technology and information assurance processes has increased every year. The study was to determine the key reasons behind the choice to outsource information technology and information assurance processes. Using…

  10. Evaluating Outsourcing Information Technology and Assurance Expertise by Small Non-Profit Organizations

    Science.gov (United States)

    Guinn, Fillmore

    2013-01-01

    Small non-profit organizations outsource at least one information technology or information assurance process. Outsourcing information technology and information assurance processes has increased every year. The study was to determine the key reasons behind the choice to outsource information technology and information assurance processes. Using…

  11. 公共图书馆公益培训研究%Study on Public Library's Non-profit Training Services

    Institute of Scientific and Technical Information of China (English)

    陈慧慧

    2015-01-01

    This paper expounds the background and necessity of carrying out the non-profit training service in the public library, and puts forward some working focuses of public library's non-profit training service.%阐述了图书馆开展公益培训的背景及必要性,提出了公共图书馆开展公益培训的工作要点.

  12. Cooperation between Non-Profit Fee-Based Information Services and For-Profit Brokers.

    Science.gov (United States)

    Ward, Suzanne M.

    1995-01-01

    Provides an overview of U.S. nonprofit fee-based information services with emphasis on Purdue University's Technical Information Service. Discusses how these services can benefit profit-making brokers by supplying them documents on a nonprofit basis and by referring clients to brokers for specialized information projects. (Author/AEF)

  13. Performance evaluation of public non-profit hospitals using a BP artificial neural network: the case of Hubei Province in China.

    Science.gov (United States)

    Li, Chunhui; Yu, Chuanhua

    2013-08-15

    To provide a reference for evaluating public non-profit hospitals in the new environment of medical reform, we established a performance evaluation system for public non-profit hospitals. The new "input-output" performance model for public non-profit hospitals is based on four primary indexes (input, process, output and effect) that include 11 sub-indexes and 41 items. The indicator weights were determined using the analytic hierarchy process (AHP) and entropy weight method. The BP neural network was applied to evaluate the performance of 14 level-3 public non-profit hospitals located in Hubei Province. The most stable BP neural network was produced by comparing different numbers of neurons in the hidden layer and using the "Leave-one-out" Cross Validation method. The performance evaluation system we established for public non-profit hospitals could reflect the basic goal of the new medical health system reform in China. Compared with PLSR, the result indicated that the BP neural network could be used effectively for evaluating the performance public non-profit hospitals.

  14. Measurement of the effectiveness of non-profit organizations

    Directory of Open Access Journals (Sweden)

    Gudz Petro Vasilovych

    2015-10-01

    Full Text Available The necessity of implementing evaluation of effectiveness in non-profit organizations activity is grounded in this article. Shown adaptation EERL approach based on result monitoring. Analyzed one of the activity effectiveness on the example of the civil organization. Evaluation of effectiveness is important as for organizations to improve their services as to present the results for audience.

  15. Taxation of Non-profit organization

    OpenAIRE

    BŘEHOVSKÝ, Miroslav

    2007-01-01

    Nowadays non-profit organizations are the integral parts of developed economics. They fill gap in the market, where exist market failures. Their main aim is not to reach profit but to offer services in which ``invisible hand of market{\\crqq} fail. But it doesn{\\crq}t mean, that they can{\\crq}t reach profit. Attention is on reasons why these non-profit organizations exist, potential profit or revenue are secondary aims. For these reasons there exist some differences in taxation of non-profit o...

  16. 非营利性项目社会评价的定量研究%The Quantitative Research on the Social Evaluation for the Non-profit Projects

    Institute of Scientific and Technical Information of China (English)

    李宝龙

    2013-01-01

    With rapid development of Chinese economy, the supply of public goods and service increases constantly, one of which is non-profit projects. Due to the characteristics of non-profit projects, the social evaluation should be the main content of the evaluation of non-profit projects. This paper is to aim at the "public" nature of non-profit projects and to perform quantitative research on the social evaluation for the non-profit projects. First of all, this paper demonstrated the practice and theory of the so-cial evaluation for the non-profit projects. Based on the demonstration, this paper described the basic framework of the social eval-uation for the non-profit projects, adopted the system dynamics method to perform the quantitative study on the social evaluation for non-profit projects, and analyzed the social revenue of non-profit projects through the macro-data obtained. In the end, this paper used road project in northern China to perform case study to verify the viewpoint of this paper.%  随着我国社会经济的快速发展,公共产品和服务的供给也在不断地增长,其中之一就是非营利性项目。由于非营利性项目所具有的“公共”属性以及不以盈利为主要目的,因此对其进行评价应以社会评价为主。本文的研究主要是针对非营利性项目的“公共”属性,开展非营利性项目社会评价的定量研究。首先,本文对非营利性项目社会评价的实践和理论进行了回溯。其次,在此基础之上,本文给出了非营利性项目社会效益评价的基本框架,采用了系统动力学方法开展非营利性项目社会评价的定量研究,通过获取的宏观数据,对非营利性项目的社会效益进行分析。最后,本文以北方地区某跨省公路为例来进行案例分析,对本文的观点进行了验证。

  17. Management trends: Internationalization of non-profit organizations

    Directory of Open Access Journals (Sweden)

    Inić Branimir P.

    2015-01-01

    Full Text Available Non-profit organizations are increasingly gaining importance in the modern economy with their development and their numbers increasing day by day. It is very important to note that non-profit organizations are often subject to various benefits that the for-profit companies are not. Thus, for example, preferential tax status of non-profit organizations is manifested primarily in the form of exemption from corporate income tax. In addition, private non-profit organizations enjoy various other state, local and federal taxes exemptions. Under certain conditions, these organizations are exempt from taxes on donations and membership fees. A feature that differentiates various non-profit organizations and profit-oriented companies is their source of income. Profit oriented companies depend on their income, obtained from sales of their goods or services to customers, who usually cover the price and cost of goods and services plus the profit. In contrast, nonprofit organizations are very dependent on membership fees, tax exemptions, members donations or depend on funds of the sponsoring agency which covers most of their costs, for example a federal government agency. Those non-profit organizations that have substantial operating costs beyond national borders and do not identify themselves as purely domestic in their mandate are International non-profit organizations. Most non-profit organizations remain in their national boundaries, on the territory of the country in which they were created, but a large number of non-profit organizations rapidly internationalize, and some larger non-profits have grown into important global actors. The paper includes the following sections: (1 introduction, (2 why is the 'non-profit' important, (3 the internationalization of non-profit organizations, (4 sources of income of non-profit organizations (4.1. causality of impact and of strategic decisions in cases pertaining to universities, (5 the limits of strategic

  18. Research on Social Non-Profit Organization Financial Performance Evaluation%社会非营利组织财务绩效评价研究

    Institute of Scientific and Technical Information of China (English)

    尤文利

    2014-01-01

    This article analyzes the existing problems of social non-profit organization financial performance evaluation. It puts forward corresponding countermeasures combining with the current development situation of our non-profit organizations from following six aspect clearly defining rights and responsibilities, focusing on the performance evaluation work, perfecting the evaluation system, improving the evaluation personnel quality, creating suitable development environment, innovating independent revenue model.%分析了其财务绩效评价的社会公益性针对存在的问题,结合我国非营利组织发展的现状,从明确权责、重视绩效评价工作、完善评价体制、提高评价人员素质、营造适宜的发展环境、创新自主创收模式6个方面提出了相应的解决对策。

  19. Toward a balanced framework to evaluate and improve the internal functioning of non-profit economic development business incubators : A study in Belgium

    NARCIS (Netherlands)

    Vanderstraeten, J.; Matthyssens, P.; van Witteloostuijn, A.

    2014-01-01

    Non-profit organisations, such as economic development incubators, may adapt the balanced scorecard and strategy map in their efforts to improve their internal functioning. In this paper, we employ qualitative research among non-profit economic development incubators in Antwerp, Belgium, to modify t

  20. 云南社会组织绩效评价实证研究%An Empirical Study on Performance Evaluation of Yunnan Non-profit Organizations

    Institute of Scientific and Technical Information of China (English)

    王智慧; 李贞

    2014-01-01

    Based on the eight-dimension performance evaluation index system and taking eleven foundations and sixty-nine social associations as examples,this research analyzed the performance of non-profit organizations in Yunnan Province.By em-ploying Analytic Hierarchy Process and Clustering Analysis approach,this research found that there are some problems with these units in their development.Namely,inefficient funding,lack of professional staff and absence of competition and cooperation. To regulate and promote the non-profit organizations of Yunnan to develop in a healthy way,we make the following practical suggestions:establishing performance valuation internet-platform,enhancing fund-raising capability,improving social welfare of the staff and strengthening monitoring and cooperation.%运用八维度绩效评价指标体系,以云南11家基金会和69家社会团体为样本,本文做了一次社会组织绩效评价问卷调查。通过聚类分析,可以很清晰地归纳出目前云南社会组织发展存在资金筹集困难,专业人才缺失,缺乏竞争与合作等问题,并提出构建社会组织绩效评价网络平台,加强筹资能力,提高人员社会保障,加强监管及合作的建议,规范云南社会组织健康发展。

  1. Development of non-profit organisations providing health and social services in rural South Africa: a three-year longitudinal study.

    Directory of Open Access Journals (Sweden)

    Mosa Moshabela

    Full Text Available INTRODUCTION: In an effort to increase understanding of formation of the community and home-based care economy in South Africa, we investigated the origin and development of non-profit organisations (NPOs providing home- and community-based care for health and social services in a remote rural area of South Africa. METHODS: Over a three-year period (2010-12, we identified and tracked all NPOs providing health care and social services in Bushbuckridge sub-district through the use of local government records, snowballing techniques, and attendance at NPO networking meetings--recording both existing and new NPOs. NPO founders and managers were interviewed in face-to-face in-depth interviews, and their organisational records were reviewed. RESULTS: Forty-seven NPOs were formed prior to the study period, and 14 during the study period--six in 2010, six in 2011 and two in 2012, while four ceased operation, representing a 22% growth in the number of NPOs during the study period. Histories of NPOs showed a steady rise in the NPO formation over a 20-year period, from one (1991-1995 to 12 (1996-2000, 16 (2001-2005 and 24 (2006-2010 new organisations formed in each period. Furthermore, the histories of formation revealed three predominant milestones--loose association, formal formation and finally registration. Just over one quarter (28% of NPOs emerged from a long-standing community based programme of 'care groups' of women. Founders of NPOs were mostly women (62%, with either a religious motivation or a nursing background, but occasionally had an entrepreneurial profile. CONCLUSION: We observed rapid growth of the NPO sector providing community based health and social services. Women dominated the rural NPO sector, which is being seen as creating occupation and employment opportunities. The implications of this growth in the NPO sector providing community based health and social services needs to be further explored and suggests the need for greater

  2. Motivation of employees in non profit organization

    OpenAIRE

    Al-Kaysy, Soňa

    2014-01-01

    Bachelor thesis deals with the issue of employees motivation in the non-profit organization. The aim is to identify the main factors that motivate its employees, identify the most important factors and how they are satisfied with these factors in this organization. The outcome of this work is to propose possible changes in the current system of motivation and evaluation so that they lead to better utilization of human potential and to the satisfaction of both employers and employees.

  3. Balanced Scorecard: a New Perspective of the Performance Evaluation of the Non-profit Organization%平衡计分卡:非营利组织绩效评估的新视角

    Institute of Scientific and Technical Information of China (English)

    郭泽保

    2012-01-01

    平衡计分卡作为先进的绩效评估方法,开始应用到非营利组织绩效评估之中,为改善和加强非营利组织绩效管理提供了一个崭新的视角。针对平衡计分卡在非营利组织绩效评估应用中存在的障碍,在组织使命与战略规划、顾客满意度、财务维度、信息沟通等方面提出具体的对策与建议。%As an advanced performance evaluation methods, the balanced scorecard was applied in the performance evaluation of the non-profit organization which provided a new perspective of improving and strengthening the performance management of the non-profit organization. Aiming at the obstacles of the balanced scorecard applied in the performance evaluation of the non-profit organization, the paper put forward concrete countermeasures and suggestions from the organization's mission and strategic planning, customer satisfaction, financial dimensions and information communication.

  4. Democracy and non-profit housing

    DEFF Research Database (Denmark)

    Hansen, Anne Vorre; Langergaard, Luise Li

    2017-01-01

    Resident democracy as a special form of participatory democratic set-up is fundamental in the understanding, and self-understanding, of the non-profit housing sector in Denmark. Through a case study, the paper explores how resident democracy is perceived and narrated between residents and employees...... at a housing association. The study indicates that the meta-story of democracy is disconnected from practice and the lived lives of residents. Three analytical tensions structure the analysis, which relate to the conditions for realizing the democratic ideal embedded in the structure of the sector....... The tensions are related to representative versus participatory democracy; collectivity versus individuality; and service versus welfare. The tensions elucidate how resident democracy is squeezed between different logics, which result in an ambiguous setting for practising democracy. Based on the results...

  5. Review of Public Services Supply by Non-profit Organization%非营利组织供给公共服务研究综述

    Institute of Scientific and Technical Information of China (English)

    齐海丽

    2011-01-01

    在公共管理主体多元化和倡导管理重心下移的今天,“政府中心论”的价值理念正在悄然变化,政府不再是社会公共管理职能的惟一主体,大量的社会公共事务落到了第三部门肩上,非营利组织在公共事务治理中发挥着越来越重要的作用。%Today, diversification of public administration body and advocacy of move down the management focus is being formed, the value and ideal of "Government Center" theory is quietly changing, the government is no longer the only body of social public administration function, a large number of social and public affairs have been undertaken by the third department, non-profit organizations are playing an increasingly important role in public affairs management.

  6. Optimization of Non-Profit Projects’ Portfolio: Chosen Aspects and Assumptions

    Directory of Open Access Journals (Sweden)

    Jacek Woźniak

    2014-09-01

    Full Text Available The chosen aspects and assumptions of the author’s proposal of the optimization model of the non-profit projects’ portfolio are presented. The functional model of the non-profit sector (third sector, which is the base for the further analyses, is also characterized. The article also contains the quantification of fundamental conditions of portfolio optimization. There is developed the utility model for the management system in the non-profit portfolio, in the framework of which there are specified the scope of the model and relationships between four categories of the non-profit portfolio’s participants/stakeholders: non-profit organizations, donors, co-participants and customers (recipients of the basic benefits/values associated with the realization of the non-profit projects. The main optimality conditions and optimization algorithm of the non-profit portfolio are also given. The paper is concluded with exemplary analytical matrixes used for optimization of the non-profit portfolios and based on the evaluation of both the optimization utility conditions and added parameters. Only basic and chosen aspects of the optimization of the non-profit projects’ portfolio have been described here. [b]Keywords[/b]: Management, Organization, Non-Profit, Project, Portfolio, Optimization, Utility

  7. Training in Portuguese Non-Profit Organizations: The Quest towards Professionalization

    Science.gov (United States)

    Carvalho, Ana; Melo, Solange; Ferreira, Ana Paula

    2016-01-01

    The non-profit sector is increasingly important, both in terms of the services rendered to society and level of employment provided. As part of a move towards the professionalization of the sector, training is seen as a vital tool for capacity building. Although the training practices of non-profits are fairly well documented in countries like…

  8. The Role of Non-Governmental Non-Profit Organizations in the Provision of Social Services and the Palliation of Poverty

    Directory of Open Access Journals (Sweden)

    Mihaela Bronić

    2005-01-01

    Full Text Available After introductory considerations, arguments are put forward for non-governmental organisations as exclusive providers of social services. The negative characteristics of the non-governmental organization are subject of the third part of the paper. In the fourth part, the meaning of the social funds is explained (they are a kind of non-governmental organisations, and in Part 5, we explain the importance of the synergy between the government and society in the provision of social services. After the explanation of the situation in Croatia, in the Part 6 of the paper we give our final considerations. In Croatia non-governmental organizations that provide social services are slowly developing. In their further strengthening it is necessary to change the general viewpoints concerning the role and importance of the non-governmental sector in the alleviation of poverty, as well as to achieve better coordination between the state and the sector.

  9. Wolves in sheep's clothing: Is non-profit status used to signal quality?

    Science.gov (United States)

    Jones, Daniel B; Propper, Carol; Smith, Sarah

    2017-09-01

    Why do many firms in the healthcare sector adopt non-profit status? One argument is that non-profit status serves as a signal of quality when consumers are not well informed. A testable implication is that an increase in consumer information may lead to a reduction in the number of non-profits in a market. We test this idea empirically by exploiting an exogenous increase in consumer information in the US nursing home industry. We find that the information shock led to a reduction in the share of non-profit homes, driven by a combination of home closure and sector switching. The lowest quality non-profits were the most likely to exit. Our results have important implications for the effects of reforms to increase consumer provision in a number of public services. Copyright © 2017. Published by Elsevier B.V.

  10. Economics, mangement and development of non-profit making organization

    OpenAIRE

    Piskoř, Martin

    2009-01-01

    Non-profit making organization. Management analysis of non-profit making organization and its development. Utilization of rational action theory in management of non-profit making organization acting in dance. Example of an autarchic, flourishing and competitive non-profit making organization.

  11. Economics, mangement and development of non-profit making organization

    OpenAIRE

    Piskoř, Martin

    2009-01-01

    Non-profit making organization. Management analysis of non-profit making organization and its development. Utilization of rational action theory in management of non-profit making organization acting in dance. Example of an autarchic, flourishing and competitive non-profit making organization.

  12. ‘Value for Whom, by Whom’: Investigating Value Constructs in Non-Profit Project Portfolios

    Directory of Open Access Journals (Sweden)

    Karyne Cheng Siew Ang

    2016-11-01

    Full Text Available In most non-profit organisations (NPOs, there are multiple programs, projects or initiatives running simultaneously. The management of multiple projects in organisations can be coined as project portfolio management (PPM (Archer & Ghasemzadeh 1999; Pennypacker & Dye 2002.  In any project-based organisation, it is critical that selected projects align with and deliver the organisation’s strategy or mission. Decisions about project funding are strategic decisions, particularly when there are resource limitations. In PPM decision making, the allocation of resources to projects requires a clear judgement of value across multiple perspectives. Value has often been expressed in financial terms, however increasingly research indicates that non-financial considerations are equally important in evaluating value. A key task in project portfolio management is to maximise value across the portfolio.  However, value can be a subjective notion, as each person may have different expectations of what is valuable. The involvement of diverse stakeholder interests could create complexities in decision making in non-profit organisations due to value being interpreted in different ways by the stakeholders. Furthermore in order to achieve its purpose, non-profits depend heavily on donors, patrons and sponsors - stakeholders who contribute to the portfolio but are often not the direct recipients of the services provided by the non-profit organisation (Kaplan 2012. Non-profit portfolios often compete with other initiatives for resources and attention from the same donors and sponsors, and may need to constantly justify the value they provide to these stakeholders. Most research about value in PPM has been conducted in the ‘for-profit’ sector. Recent value-based studies in the project portfolio field stress the importance of considering both commercial and non-commercial value in portfolio decision making (Killen, du Plessis & Young 2012; Kopman 2013; Martinsuo

  13. Non-Profit Organization刍议

    Institute of Scientific and Technical Information of China (English)

    缪建红

    2009-01-01

    非营利性组织(Non-Profit Organization)现已成为现代社会中非常重要的社会组织,它的扩展是社会经济发展的普遍规律.文章对非营利性组织的界定、特点和评价标准进行了探讨.

  14. Vectors of marketing implementation into domestic practice of non-profit entities

    Directory of Open Access Journals (Sweden)

    T.M. Borysova

    2015-12-01

    Full Text Available Research results concerning problems of marketization of domestic non-profits in the context of financial paradigm are presented in the paper. The aim of our research is to analyze the dimensions of marketing implementation into non-profit organization activity. The methods of the research are written surveys of leading Ukrainian non-profit organizations, systematic and comparative analysis of scientific literature. The study of the works of native and foreign scientists, as well as our own empirical research allowed to identify the most important factors of intensification of the marketization of domestic non-profit sphere, including the growth in the number of NPOs at various levels of reduced funding on existing significant donor dependence, increased competition for labour resources, the growing importance of human capacity and marketing culture. Study allows to identify a number of areas of the marketization of domestic NPOs: delineation of consumer and producer of social services through creation of quasi-markets; a shift towards short term contracts on the basis of competition, collateral and tax credit; measurement of the effectiveness of projects and social audit that are more adaptable foundations for the evaluation of the results of NPOs; the focus on the measurability of results, on achieving a positive rate of return philanthropic investments, in attracting donors to ensure the effective management of the organization; strengthening adaptation practices and ideals of business management to the management of NPOs; social enterprise development. In general, the marketization of domestic non-profit sector has a positive impact on social capital in two directions at least. On the one hand, a non-profit organization will become less dependent on public funding or donors, diversifying sources of revenues and gaining some financial independence. The dominance of the financial paradigm in the NPOs will make effectively wasting all the

  15. The non-profit sector and the market: opportunities & challenges.

    Science.gov (United States)

    2001-11-01

    By carefully examining the most important challenges and opportunities facing America's private non-profit organizations, the Non-profit Sector Strategy Group is working to stimulate a new consensus about the non-profit sector's roles and responsibilities, and offer practical recommendations to enhance policy, practice, research, and public education on this crucial set of institutions.

  16. Mental health promotion and non-profit health organisations.

    Science.gov (United States)

    Boyle, Frances M; Donald, Maria; Dean, Julie H; Conrad, Sue; Mutch, Allyson J

    2007-11-01

    Health related non-profit organisations (NPOs) provide a potentially important but largely untapped role in mental health promotion in communities. This paper reports on a study investigating the activities and contributions made by NPOs to mental health and well-being. One hundred and eight NPOs based in the metropolitan area of Brisbane, Queensland, Australia, participated in a survey exploring agency activities that contribute to promoting mental well-being; factors that helped or hindered the organisation in engaging in mental health promotion activities and evaluation methods and processes. An index of key themes was developed and frequencies derived from categorical data. NPOs undertook five key types of activities to promote mental health and well-being: support provision (81%); service provision (59%); information sharing (52%); activities to promote well-being (24%); and advocacy (6%). Systematic evaluation of longer-term outcomes was rare, with most NPOs (72%) relying on informal feedback from clients. Human resources in the form of paid or volunteer workers were most frequently (58%) identified as contributing to the capacity of agencies to carry out mental health promotion activities. Training and education emerged as a substantive need (34%). NPOs are well placed to enhance resiliency in the context of ongoing health problems, disability or other adverse psychosocial circumstances that place people at risk of mental health problems. As such they constitute a significant resource for advancing mental health promotion goals. What is needed to extend the practice and evidence base in this area is training and skill development for NPO workers, along with larger-scale research conducted in collaboration with NPOs to assess the contributions and cost-effectiveness of the sector.

  17. Whither Non Profit Child Care? Is the Non Profit Structure an Anachronism?

    Science.gov (United States)

    Neugebauer, Roger

    1997-01-01

    Argues that the current structure of non-profit child care centers is outmoded, hinders creative leadership, and presents management problems for directors. Presents six illustrations of management problems: (1) shifting constituency; (2) time constraints on board members; (3) short-circuited entrepreneurism; (4) director accountability; (5)…

  18. The Walking Egg non-profit organisation.

    Science.gov (United States)

    Dhont, N

    2011-01-01

    The Walking Egg non-profit organisation (npo) was founded in 2010 by scientists and an artist to realise the Arusha Project which strives to implement accessible infertility programmes in resource-poor countries. Right from the start The Walking Egg has opted for a multidisciplinary and global approach towards the problem of infertility and in cooperation with the Special Task Force (STF) on "Developing countries and infertility" of the European Society of Human reproduction and Embryology (ESHRE) and the WHO, it gathers medical, social and economical scientists and experts along with artists to discuss and work together towards its goal. The project aims to raise awareness -surrounding childlessness in resource-poor countries and to make infertility care in all its aspects, including assisted reproductive technologies, available and accessible for a much larger part of the population.

  19. Communication Strategy of a Non-Profit Organization

    OpenAIRE

    Crhová, Kateřina

    2014-01-01

    The main goal of the diploma thesis is to analyze the communication strategy of the non-profit organization Otevřená OKNA, z. ú. including its assessment, and to suggest an optimization of the communication strategy based on this analysis. The real possibilities of non-profit organizations and the environment in which it is located and operates were taken into account. The theoretical part defines and formulates the fundamental findings related to the non-profit sector, non-profit organizatio...

  20. Civil society: beyond non profit / Sociedad civil: más allá del non profit

    Directory of Open Access Journals (Sweden)

    Miguel de Haro Serrano

    2013-10-01

    Full Text Available For a numerous group of recognized and proved authority authors, the Civil Society is limited to the Non Profit organizations. Non Profit is the great limit, the rigid and static border. The limes on the Roman Empire were less overwhelming than the non profit of certain academics. Dura lex and unfair law that keeps aside from the civil society scope the entities on the social economy and the whole market around mercantile enterprises and businesses. Nevertheless, the new changes in the today’s society and the new concept of businesses oriented to the society without forsaking the quest for economic profit, poses a Civil Society beyond non profit.

  1. 7 CFR 3015.193 - Other non-profit organizations.

    Science.gov (United States)

    2010-01-01

    ... 7 Agriculture 15 2010-01-01 2010-01-01 false Other non-profit organizations. 3015.193 Section 3015.193 Agriculture Regulations of the Department of Agriculture (Continued) OFFICE OF THE CHIEF FINANCIAL... non-profit organizations. (a) OMB Circular No. A-122, including any subsequent amendments to...

  2. Economic and social pre-conditions for marketization of domestic non-profit sphere

    Directory of Open Access Journals (Sweden)

    T.M. Borysova

    2014-03-01

    Full Text Available The aim of the article. The aim of the article is to analyze social and economic conditions of development of non-profit organizations (NPOs. Among them are shifting responsibility for social problems from governmental bodies on not-for-profit subjects, low quality of social product, declining of volume of financing from governmental bodies, business and international organizations, reducing of skilled labour potential, radical changes in composition of clients which are served by non-profit organizations. The research objectives are: to find out economic and social conditions of activity of domestic nonprofits; to ground expedience of domestic non-profit sphere marketization. The results of the analysis. The research makes possible to state the following: - permanent shifting responsibility for social problems from governmental bodies on not-for-profit subjects is the imperative of development, that stimulates marketization of not-for-profit sector in particular; - social services are delivered by governmental bodies and NPOs and characterized by low level of quality. That why it is necessary to search the ways of solving the problem through organizational development and strengthening of financial potential of NPOs, and by control of accordance of social services delivered by the governmental bodies to the minimum standards of ones; - the main reasons of diminishing of financial possibility of the majority of NPOs are: growth of amount of non-profit organizations, ineffective use of grants caused by the failed mechanisms of verification of recipients activity, corruption and problem of estimation of effectiveness of the non-profit programs and services, a recent financial crisis which compelled to cut down expenses for such programs; - client market of non-profit organizations is constantly transformed in results of change of demographic structure, change of old and appearance of new behaviour models, appearance of new target markets and

  3. [Comparative analysis of the non-profit, for-profit and public hospital providers: American experiences].

    Science.gov (United States)

    Mogyorósy, Zsolt

    2004-07-04

    The new legislation allowed hospitals and other health care facilities to be converted into for-profit status. The detailed regulatory framework is under development in Hungary. This article reviews the literature of studies comparing hospital financial performance and the quality of care before and after conversion from public or non-profit status to for-profit. Studies were identified through electronic search of Medline (Pubmed), EconLit, Cochrane Library, Economic Evaluation Database (EED), az Health Technology Assessment (HTA) databases, library files and reference lists. The literature search was extended to the Internet, World Bank, International Labor Office (ILO), Organization for Economic Cooperation and Development (OECD), and WHO websites as well as government, academic institutions and large insurance companies web pages for unpublished online information. Time series and before-after studies and systematic literature reviews were included. The conversion from non-profit to for-profit status improved the profitability of the hospitals. However the quality of care (measures in mortality, frequency of side effects, complications) might suffer in the first couple years of the conversion. The conversion may increase the total health care expenditures per capita. Trustful relationship between patients and physicians may also be threatened. The generalisability of the American experiences into the Hungarian single payer system may be limited. From societal point of view, for-profit providers could provide socially beneficial care in areas where it is possible to define, monitor and evaluate the nature and quality characteristics of the services, as well as market competition can be ensured. However most of the healthcare services are too complex to fall into this category.

  4. The engagement and retention of non-profit employees in Belgium and South Africa

    Directory of Open Access Journals (Sweden)

    Michelle Renard

    2016-02-01

    Full Text Available Orientation: A lack of qualitative research exists that investigates work engagement and retention within Belgium and South Africa, particularly within the non-profit sector.Research purpose: The study aimed to gather in-depth qualitative data pertaining to the factors that promote work engagement and retention amongst non-profit employees working within these two countries.Motivation for the study: Because of scarce funding and resources, non-profit organisations are pressured to retain their talented employees, with high levels of turnover being a standard for low-paid, human-service positions. However, when individuals are engaged in their work, they display lower turnover intentions, suggesting the importance of work engagement in relation to retention.Research design, approach and method: Non-probability purposive and convenience sampling was used to organise in-depth interviews with 25 paid non-profit employees working on either a full-time or a part-time basis within Belgium and South Africa. Thematic analysis was used to analyse the qualitative data produced.Main findings: Participants were found to be absorbed in, dedicated to and energised by their work, and revealed numerous aspects promoting their retention including working towards a purpose, finding fulfilment in their tasks and working in a caring environment.Practical/managerial implications: Non-profit organisations should develop positive work environments for their employees to sustain their levels of work engagement, as well as place significance on intrinsic rewards in order to retain employees.Contribution: This study provides insights into the means by which non-profit employees across two nations demonstrate their enthusiasm, pride and involvement in the work that they perform. It moreover sheds light on the factors contributing to such employees intending to leave or stay within the employment of their organisations.

  5. 非营利组织服务导向对组织公民行为与组织绩效的影响%The Impact of Non-profit Organization Service Orientation on Organizational Citizenship Behavior and Organizational Performance

    Institute of Scientific and Technical Information of China (English)

    沈鹏熠; 张雅

    2016-01-01

    The paper,based on the questionnaire survey of non-profit organization supervisors and employees,makes an empirical analysis on the influencing mechanism of non-profit organization service orientation on organizational citizenship behavior and organizational performance. The results indicate that non-profit organization service orientation consists of five dimensions:employee personality management,customer relationship management,service encounter management,human resources management and service system management. Employee personality management,customer relationship management, service encounter management and human resources management have positive impacts on employee job satisfaction ,while employee personality management,customer relationship management,human resources management and service system management have positive impacts on organizational commitment. Meanwhile,employee job satisfaction has a positive impact on organizational commitment and organizational citizenship behavior,organizational commitment has a positive impact on organizational citizenship behavior and organizational performance,and organizational citizenship behavior has a positive impact on organizational performance. Therefore,non-profit organization service orientation has an indirect impact on organi-zational citizenship behavior and organizational performance through employee job satisfaction and organizational commit-ment. In addition,the analysis of multi group structural equation model shows that the impacts of non-profit organization characteristic variables varies significantly in different hypothetical paths.%文章基于非营利组织主管和员工的问卷调查,实证分析了非营利组织服务导向对组织公民行为与组织绩效的影响机制.结果表明,非营利组织服务导向由员工个性管理、顾客关系管理、服务接触管理、人力资源管理和服务系统管理五维度构成;员工个性管理、顾客关系管理、服务接触管

  6. THE CONSTITUTION, ORGANIZATION AND OPERATION OF NON-PROFIT ORGANIZATIONS

    Directory of Open Access Journals (Sweden)

    DUMITRU FRANCA

    2012-05-01

    Full Text Available Non-profit organizations are associations, foundations or federations which use their own assets and revenues in order to pursue activities of general, community or non-patrimonial purpose. According to these legal regulations, associations and foundations can be constituted by natural or legal persons with the purpose of undertaking such activities of general, community or non-patrimonial (non-profit purpose. The organization and operation of non-profit organizations presents a series of particularities in the case of associations as opposed to foundations, but there are also common elements.

  7. Enti non profit e diritto dell’Unione Europea

    Directory of Open Access Journals (Sweden)

    Andrea Perrone

    2011-02-01

    Full Text Available SOMMARIO: 1. Diritto dell’Unione Europea e disciplina degli enti non profit - 2. Principio di non discriminazione, libera circolazione dei capitali e disposizioni nazionali in materia di fiscalità degli enti non profit - 2.1. Alcune implicazioni sistematiche della recente giurisprudenza della Corte di Giustizia - 2.2. Le ricadute operative e le conseguenze per le confessioni religiose - 3. Agevolazioni fiscali per gli enti non profit come aiuti di Stato? - 3.1. Le conseguenze della giurisprudenza della Corte di Giustizia su una dibattuta questione italiana - 3.2. Uno spunto finale di riflessione.

  8. Comparative Corporate Governance of Non-Profit Organizations

    DEFF Research Database (Denmark)

    Thomsen, Steen

    2014-01-01

    Based on the impressive work of Hopt and von Hippel (2010), I review the comparative corporate governance of non-profit organizations and propose topics for future research. There is evidence of agency problems in non-profit as well as for-profit organizations, but the governance mechanisms...... employed to address them are by necessity different. In the absence of important governance mechanisms like monitoring by external owners or performance based pay, other mechanisms like regulation, reputation and transparency come to the foreground. However, we have little systematic knowledge of the costs...... and benefits of alternative governance arrangements in non-profits, which provides a range of opportunities for future research....

  9. Developing a Theoretical Framework of Responsiveness in Educational Institutions and Non-Profit Organizations

    Science.gov (United States)

    Bheda, Divya Narendra

    2013-01-01

    A number of education institutions and non-profit organizations seek to be responsive toward the stakeholders they serve. They engage in numerous organizational and evaluative processes to be perceived as responsive. They consider evaluating and improving responsiveness, important to their practice. Unfortunately, such efforts are often impeded…

  10. The Homogenized Imagery of Non-Profit Organizations on the Internet

    Science.gov (United States)

    Kenix, Linda Jean

    2007-01-01

    This research evaluates websites from 200 "non-deviant" and 200 "deviant" non-profit organizations to better understand the relationship between the type of advocacy group and the visual imagery used for self-representation. Seventeen of 21 variables measured for this study found no difference between non-deviant and deviant non-profit…

  11. Internal branding : Within a Swedish non-profit organization

    OpenAIRE

    Diep, Lisa; Stedt, Amanda

    2015-01-01

    The aid sector has received a lot of attention the recent years whereas the public has recognized the societal situation in developing countries. As many people has become more generous with their donations, an increasing number of non-profit organizations (NPO) has emerged which has created a competitive environment in the non-profit sector. As a result, many NPOs has started to adapt business-like qualities such as implementing a marketing strategy and building a brand. The purpose of this ...

  12. Internal branding : Within a Swedish non-profit organization

    OpenAIRE

    Diep, Lisa; Stedt, Amanda

    2015-01-01

    The aid sector has receive a lot of attention the recent years whereas the public has recognized the societal situation in developing countries. As many people has become more generous with their donations, an increasing number of non-profit organizations (NPO) has emerged which has created a competitive environment in the non-profit sector. As a result, many NPOs has started to adapt business-like qualities such as implementing a marketing strategy and building a brand. The purpose of this s...

  13. 24 CFR 5.107 - Audit requirements for non-profit organizations.

    Science.gov (United States)

    2010-04-01

    ... Non-profit Organizations” (see 24 CFR 84.26). For HUD programs, a non-profit organization is the... 24 Housing and Urban Development 1 2010-04-01 2010-04-01 false Audit requirements for non-profit... Federal Requirements; Waivers § 5.107 Audit requirements for non-profit organizations....

  14. Community-based home support agencies: comparing the quality of care of cooperative and non-profit organizations.

    Science.gov (United States)

    Leviten-Reid, Catherine; Hoyt, Ann

    2009-06-01

    In the province of Québec, services focusing on the instrumental activities of daily living are delivered to seniors by a combination of non-profit organizations and cooperatives. But do these organizations perform differently? This study asks whether home support cooperatives deliver higher-quality care than non-profit home support agencies. The specific effects of consumer and worker participation on the board of directors are also tested. Data were collected in 2006 and 2007 from 831 individuals receiving home support services from nine cooperatives and nine non-profits. Two consumer-centered measures of quality were used: a summated, 39-point satisfaction score and a 4-point overall quality score. Data were analyzed using ordered logistic regression. Results show that although organizational type was not a predictor of the two quality outcomes, worker involvement in governance was positively associated with the satisfaction score, while consumer involvement was positively associated with the overall quality score.

  15. Community benefit in exchange for non-profit hospital tax exemption: current trends and future outlook.

    Science.gov (United States)

    Singh, Simone Rauscher

    2013-01-01

    Assessing the adequacy of the community benefits that not-for-profit hospitals provide in exchange for tax exemption remains a challenge. While recent changes to Internal Revenue Service (IRS) reporting requirements have improved transparency, the lack of clearly defined charitable expectations has resulted in critical scrutiny of not-for-profit hospitals' community benefits and numerous challenges to their tax exempt status. Using data from the revised IRS Form 990 Schedule H for 2009, this article documents the wide range of community benefit activities that not-for-profit hospitals in California engage in and compares them to a set of minimum spending thresholds. The findings show that when community benefit was defined narrowly in terms of charity care, very few hospitals would have met any of the minimum spending thresholds. When community benefit was defined as in the revised IRS Form 990 Schedule H, however, a majority of hospitals in California would have been considered charitable. Whether focusing on expenditures is the most appropriate way to assess the adequacy of a hospital's community benefits remains an open question. To that end, this article concludes by outlining a more comprehensive evaluation approach that builds on recent changes to non-profit hospital tax exemption implemented by the Affordable Care Act.

  16. Defining the non-profit sector: some lessons from history

    OpenAIRE

    Morris, Susannah

    2000-01-01

    This paper seeks to establish whether the structural-operational definition of the sector, used by the John Hopkins Comparative Non-profit Sector Project (JHCNSP), is universal in its applicability. Historical case studies of primary health care and social housing provision in nineteenth-century England demonstrate that the definition cannot accommodate the institutional diversity of earlier periods and does not produce meaningful sectoral distinctions. The structural-operational definition r...

  17. Toward a Collaborative, Transformative Model of Non-Profit Leadership: Some Conceptual Building Blocks

    OpenAIRE

    Bramwell Osula; Eddie C. W. Ng

    2014-01-01

    In this paper, the authors propose extending the construct of non-profit leadership to accommodate collaborative and transformational themes. The suggestion is that the resultant broader definition accords with the modern context within which non-profits now operate and feeds into a more resilient model of non-profit leadership. The paper begins with a review of emergent trends in leadership theory and the changing context of the non-profit sector. The argument is made that the extraordinary...

  18. 25 CFR 276.16 - Subgrants and subcontracts to non-profit organizations.

    Science.gov (United States)

    2010-04-01

    ... 25 Indians 1 2010-04-01 2010-04-01 false Subgrants and subcontracts to non-profit organizations... Subgrants and subcontracts to non-profit organizations. The uniform administrative requirements in this part... subgrants or subcontracts made to non-profit organizations....

  19. 2 CFR Appendix C to Part 230 - Non-Profit Organizations Not Subject to This Part

    Science.gov (United States)

    2010-01-01

    ... 2 Grants and Agreements 1 2010-01-01 2010-01-01 false Non-Profit Organizations Not Subject to This... GUIDANCE Reserved COST PRINCIPLES FOR NON-PROFIT ORGANIZATIONS (OMB CIRCULAR A-122) Pt. 230, App. C Appendix C to Part 230—Non-Profit Organizations Not Subject to This Part 1. Advance Technology...

  20. 13 CFR 120.820 - CDC non-profit status and good standing.

    Science.gov (United States)

    2010-01-01

    ... 13 Business Credit and Assistance 1 2010-01-01 2010-01-01 false CDC non-profit status and good... CDC non-profit status and good standing. A CDC must be a non-profit corporation, except that for-profit CDCs certified by SBA prior to January 1, 1987 may retain their certifications. An SBIC may...

  1. The Expanded Value Added Statement as Applied at a Non-Profit Organization

    Directory of Open Access Journals (Sweden)

    Sady Mazzioni

    2014-07-01

    Full Text Available his study poses to investigate the impact of entries of social nature as overlooked by traditional accounting when compiling expanded value added figures, before value added accounting. To this effect, an exploratory qualitative survey was conducted at a non-profit organization located in the State of Santa Catarina, Brazil. The study´s object was Indaial´s Women's Network Against Cancer (SC, an association of social and philanthropic purpose, deemed of both municipal and state public interest. Study results indicate that the value added statement -compiled as of financial information gathered at the researched institution– presents both employees and the government as being the prime beneficiaries of the wealth therein generated. Once both acknowledgement and measurement of volunteer service derived social entries are incorporated, compiled value added figures raise 82.92%. This disclosure approach extends the scope of beneficiaries of generated wealth beyond that of employees and government to include the organization itself - which receives social care program preparation and management services - and society as a whole, the ultimate addressee of services deployed by non-profit entities. One may come to the conclusion that social accounting concepts enable the understanding of both social and economic dynamics of this kind of organization.

  2. Managing Boundaries: The Role of Non-Profit Organisations in Russia’s Managed Democracy

    Science.gov (United States)

    Ljubownikow, Sergej; Crotty, Jo

    2017-01-01

    This article examines Russian human service non-profit organisations (NPOs) to investigate the nature of civil society in a managed democracy. Specifically the focus is on emerging vertical ties between NPOs and ruling and governing elites. Drawing on qualitative data collected from health and education NPOs in three industrial regions, we find that in establishing such vertical ties the role of organisations and individuals within is changing – they have moved away from ignored outsiders towards accessing the circles of power and being tasked with managing the boundary between the state and civil society. In exploring these arrangements this article highlights that in the post-Soviet space, NPOs and the state are closely intertwined resembling co-optation. As a result the democratisation potential of human service NPOs is constrained. In discussing these insights we also draw parallels to contexts in which the state has outsourced welfare service to human service NPOs.

  3. Competitive spillovers across non-profit and for-profit nursing homes.

    Science.gov (United States)

    Grabowski, David C; Hirth, Richard A

    2003-01-01

    The importance of non-profit institutions in the health care sector has generated a vast empirical literature examining quality differences between non-profit and for-profit nursing homes. Recent theoretical work has emphasized that much of this empirical literature is flawed in that previous studies rely solely on dummy variables to capture the effects of ownership rather than accounting for the share of non-profit nursing homes in the market. This analysis considers whether competitive spillovers from non-profits lead to higher quality in for-profit nursing homes. Using instrumental variables to account for the potential endogeneity of non-profit market share, this study finds that an increase in non-profit market share improves for-profit and overall nursing home quality. These findings are consistent with the hypothesis that non-profits serve as a quality signal for uninformed nursing home consumers.

  4. FACILITATORS OF INTERNET PROMOTION (E-BROCHURE ADOPTION BY NON-PROFIT ORGANISATIONS

    Directory of Open Access Journals (Sweden)

    Nelson Oly Ndubisi

    2005-01-01

    Full Text Available Internet promotion, otherwise e-brochure (EB or partial e-commerce adoption by non-profit organisations denotes the use of the Internet to provide business and service related information by academic institutions (as in the present study, non-profit organisations, religious organisations, and government agencies to reduce their expenses or to improve their operations and customer service. A field survey of Malaysian universities was conducted to determine the key factors that facilitate the adoption of non-business EB. Since EB adoption decision is a strategic one, a comprehensive list of potential facilitators for the strategic use of information technology (IT was derived from extant literature and used in collecting data from 65 schools and centres in five public universities in Kota Kinabalu and Kuala Lumpur, Malaysia. The data were factor-analysed to determine the key underlying dimensions of facilitators. On the basis of the resulting five dimensions namely, relative advantage orientation, network orientation, information efficiency orientation, innovativeness orientation, and competitiveness orientation, regression analysis was done to determine the impact of the five dimensions on non-business EB adoption.

  5. How can work be designed to be intrinsically rewarding? Qualitative insights from South African non-profit employees

    Directory of Open Access Journals (Sweden)

    Michelle Renard

    2016-04-01

    Full Text Available Orientation: Intrinsic rewards are personal, psychological responses to the work thatemployees perform, which stem from the manner in which their work is designed.Research purpose: This study sought to discover in what ways non-profit employees arepsychologically rewarded by the nature of their work tasks. The use of a qualitative approachto data collection and analysis ensured that in-depth responses from participants were gained.Motivation for the study: Intrinsic rewards are of particular importance to non-profitemployees, who tend to earn below-market salaries. This implies that their motivationoriginates predominantly from intrinsic as opposed to extrinsic rewards; yet, research into thisarea of rewards is lacking.Research approach, design and method: In-depth, semi-structured interviews were conductedusing a sample of 15 extrinsically rewarded non-profit employees working within South Africa.Thematic analysis was utilised in order to generate codes which led to the formation of fiveintrinsic rewards categories.Main findings: Intrinsic rewards were classified into five categories, namely (1 MeaningfulWork, (2 Flexible Work, (3 Challenging Work, (4 Varied Work and (5 Enjoyable Work.These rewards each comprise of various subcategories, which provide insight into why suchwork is rewarding to non-profit employees.Practical/managerial implications: Traditional performance management systems shouldbe re-evaluated in the non-profit sector to shift focus towards intrinsic rewards, asopposed to focusing only on the use of extrinsic rewards such as incentives to motivateemployees.Contribution/value-add: The study provides a qualitative understanding of how extrinsicallyrewarded non-profit employees perceive their work to be intrinsically rewarding, whichbridges the empirical gap pertaining to intrinsic rewards within this sector.

  6. Call for Papers – Special issue: Project Management in the Non-Profit Sector

    Directory of Open Access Journals (Sweden)

    Shankar Sankaran

    2015-04-01

    Full Text Available This journal special issue will explore diverse stakeholder perspectives and share examples of project management practices in the non-profit sector. Key objectives are to develop understandings of project management practice in the sector, to examine how cross-sectoral collaboration and learning can help non-profit organisations achieve their project and programme objectives, and to explore ways in which the wider project management community can learn from experiences in the non-profit sector.

  7. A Study on the Performance Evaluation Indicator System of Non-profit Investment Project in Post-disaster Reconstruction ——Based on Delphi Method%灾后重建公益性投资项目绩效评估指标体系研究——基于德尔菲法

    Institute of Scientific and Technical Information of China (English)

    肖靖; 宋伟

    2012-01-01

    In order to explore the methods of the performance evaluation of non-profit project in post-disaster reconstruction,this paper puts forward nine dimensions of performance evaluation based on the mainstream thought of"4E" in the performance evaluation of public sector.And then a full and systematic description of the use of these dimensions is carried out by using Delphi method and SPSS,and the possible scope of the dimensions selection for performance evaluation is obtained by descriptive and correlation analysis.Finally,the above nine dimensions are classified into 4 dimensions: economy,efficiency,effectiveness and equality,and specific performance evaluation indicators are proposed for each demension.%为了探索灾后重建公益性项目绩效评价方法,在公共部门绩效评估的4E主流思想上,提出了灾后重建公益性项目绩效评估的九大维度。运用Delphi法和SPSS软件对这些维度的使用情况进行了全面系统的描述,通过数据整理进行描述性、相关性分析,得出了灾后重建公益性投资项目绩效评估维度选择的可能范围。最后,把上述的九大维度具体的划分到经济性、效率性、效益性、公平性等4个维度,并提出了每个维度下具体的绩效评估指标。

  8. Strategies and techniques of communication and public relations applied to non-profit sector

    Directory of Open Access Journals (Sweden)

    Ioana – Julieta Josan

    2010-05-01

    Full Text Available The aim of this paper is to summarize the strategies and techniques of communication and public relations applied to non-profit sector.The approach of the paper is to identify the most appropriate strategies and techniques that non-profit sector can use to accomplish its objectives, to highlight specific differences between the strategies and techniques of the profit and non-profit sectors and to identify potential communication and public relations actions in order to increase visibility among target audience, create brand awareness and to change into positive brand sentiment the target perception about the non-profit sector.

  9. Health care reform and Connecticut's non-profit hospitals.

    Science.gov (United States)

    Cohen, Jeffrey R; Gerrish, William; Galvin, J Robert

    2010-01-01

    The recent federal Health Care Reform Act signed into law by President Obama is expected to lead to greater patient volumes at non-profit hospitals in Connecticut (and throughout the country). The financial implications for these hospitals depend on how the costs per patient are expected to change in response to the anticipated higher patient volumes. Using a regression analysis of costs with annual data on 30 Connecticut hospitals over the period 2006 to 2008, we find that there are considerable differences between outpatient and inpatient unit cost structures at these hospitals. Based on the results of our analysis, and assuming health care reform leads to an overall increase in the number of outpatients, we would expect Connecticut hospitals to experience lower costs per outpatient treated (economies of scale). On the other hand, an influx of additional inpatients would be expected to raise unit costs (diseconomies of scale). After controlling for other cost determinants, we find that the marginal cost of an inpatient is about $8,000 while the marginal cost of an outpatient is about $44. This disparity may provide an explanation for our finding that the effect of additional patient volumes overall (combining inpatient and outpatient) is an increase in hospitals' unit costs.

  10. Non-Profit Education Providers vis-a-vis the Private Sector: Comparative Analysis of Non-Governmental Organizations and Traditional Voluntary Organizations in Pakistan

    Science.gov (United States)

    Bano, Masooda

    2008-01-01

    Under the New Policy Agenda, international development institutions have promoted non-profit organizations (NPOs) in developing countries, on a dual logic: firstly, they deliver social services more efficiently than the state; secondly, they mitigate equity concerns around privatization of basic social services by reaching out to the poor. Based…

  11. Toward a Collaborative, Transformative Model of Non-Profit Leadership: Some Conceptual Building Blocks

    Directory of Open Access Journals (Sweden)

    Bramwell Osula

    2014-04-01

    Full Text Available In this paper, the authors propose extending the construct of non-profit leadership to accommodate collaborative and transformational themes. The suggestion is that the resultant broader definition accords with the modern context within which non-profits now operate and feeds into a more resilient model of non-profit leadership. The paper begins with a review of emergent trends in leadership theory and the changing context of the non-profit sector. The argument is made that the extraordinary challenges facing the sector signal the need for fresh new perspectives in leadership. The authors then proceed to examine the significance of a nascent non-profit culture point to a re-alignment of the sector that is informed by transformational principles and a values-orientation. The result is said to be a new model of non-profit and public sector leadership that raises important methodological questions which the authors maintain can inform future analyses of the structure, role, and responsibilities of non-profit leadership. Finally, a world of new possibilities is envisioned, one in which non-profit organizations are strategically repositioned to take advantage of a new values-based ethic that is rooted in principles of integrity, increased self-awareness, a collaborative agenda, intentionality, emphasis of followership, cultural competence, and orientation toward the future.

  12. Between state and market: Non-profit housing organisations in three national contexts

    NARCIS (Netherlands)

    Mullins, D.W.; Milligan, V.; Nieboer, N.E.T.

    2014-01-01

    This paper presents the results of an international collaborative study5 of non-profit housing involving researchers6 in three countries using a common methodology to engage the leaders of non-profit organisations themselves in the research process. The paper draws on earlier work on the

  13. The Features of Forming and Using the Finansial and Material Resources of Socially Oriented Non-Profit Organizations of Volgograd Region

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    Oleynik Olga Stepanovna

    2014-12-01

    Full Text Available The article deals with the problem of interaction of regional authorities and the institute of socially oriented non-profit organizations that carry out the activity aimed at solving social problems, the development of civil society in Russia. The forms and activities of socially oriented non-profit organizations are systematically presented. The authors reveal the directions and tools for supporting the activities of socially oriented non-profit organizations by public authorities and local self-government bodies. The authors aimed at fixing the peculiarities of organization and conduct of statistical observation over the activity of socially-oriented organizations in Volgograd region. The organizational events were arranged. They were necessary for the conduct of qualitative statistical analysis of the activity of socially oriented organizations. For the first time the official data on the activity of socially oriented non-profit organizations in Volgograd region, including the information on formation and use of money and other property, was received as a result of the statistical observation. The authors focus on the analysis of the sources of money and other property, reveal the composition of income in non-profit organizations of various organizational and legal forms. The forms of work in socially oriented non-profit organizations of Volgograd region and its results as of 2013 are thoroughly studied. The conducted statistical analysis showed that the significant public sector has been established in the region. It provides the necessary public social services, financial or social assistance to the most vulnerable members of society.

  14. Performance of non-profit organizations: Empirical contrasts between privately and publicly funded Croatian humanitarian organizations

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    Alfirević Nikša

    2014-01-01

    Full Text Available In this paper we contrast different aspects of non-profit organizations’ performance from the perspective of their funding sources. Based on previous empirical results indicating that sources of funding influence fundraising performance, we extend the existing research to the analysis of overall non-profit organizational performance. We use the social constructivist approach to non-profit performance to discuss contrasts between privately and publicly funded humanitarian organizations in Croatia. Some differences in growth- and development-oriented measures of nonprofit performance for these groups are identified and discussed in the context of future regional research.

  15. Physically active lifestyles for all Americans: a call to action for non-profit organizations.

    Science.gov (United States)

    Doyle, Colleen; Hutber, Adrian; McCarthy, William J

    2009-10-01

    Many nonprofit organizations and non-governmental organizations (NGOs) are strategically poised to encourage and facilitate healthier lifestyles. Non-profit organizations can play leadership roles in improving physical levels among all Americans.

  16. Managing competition in the countryside: Non-profit and for-profit perceptions of long-term care in rural Ontario.

    Science.gov (United States)

    Skinner, Mark W; Rosenberg, Mark W

    2006-12-01

    This paper contributes to the current debates surrounding private delivery of health care services by addressing the distinctive challenges, constraints and opportunities facing for-profit and non-profit providers of long-term care in rural and small town settings. It focuses on the empirical case of Ontario, Canada where extensive restructuring of long-term care, under the rubric of managed competition, has been underway since the mid-1990s. In-depth interviews with 72 representatives from local governments, public health institutions and authorities, for-profit and non-profit organisations, and community groups during July 2003 to December 2003 form the platform for a qualitative analysis of the implications of managed competition as it relates to the provision of long-term care in the countryside. The results suggest that the introduction and implementation of managed competition has accentuated the problems of service provision in rural communities, and that the long-standing issues of caregiving in rural situations transcend the differences, perceived or otherwise, between for-profit and non-profit provision. Understanding the implications of market-oriented long-term care restructuring initiatives for providers, and their clients, in rural situations requires a re-focussing of research beyond the for- versus non-profit dichotomy.

  17. A Project Portfolio Management model adapted to non-profit organizations

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    Fabrício Martins Lacerda

    2016-11-01

    Full Text Available As they strive towards greater professionalism in carrying out their activities, non-profit organizations (NPOs have begun paying attention to project management. The non-profit sector (NPS has also begun to adopt strategic planning techniques, thus making the acceptance of project portfolio management (PPM methodology a natural consequence. This article aims to propose a project portfolio management model adapted to the context of NPOs.

  18. Traditions and Management Perspectives of Community and Non-Profit Organizations in Lithuania

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    Andrius Stasiukynas

    2015-02-01

    Full Text Available Purpose – To overview the traditions and management perspectives of community and non-profit organizations in Lithuania.Methodology – For the purpose of this research a literature analysis on community and non-profit organization case studies was conducted. The case studies describing stories of success were singled out and leaders of these organizations were interviewed.Findings – The research has showed the growth of the number of community and nonprofit organizations during the last twenty years and the difficulties of collecting the statistical data. This study presupposes the possibility to identify the tendencies of management in community and non-profit organizations, including the following: increasing use of the social networks for communication; proliferation of strategic planning; greater emphasis on educating and empowering new generation of leaders.Research implications – Prior studies in this area in Lithuania have not exhaustively analyzed the components of human resource management of non-profit organizations. An important follow up on this study would be to analyze the human resource management in community organizations.Practical implications – This study covered the management aspects important for the improvement of how community and non-profit organizations work.Originality/Value – This study expands the knowledge on Lithuanian community and non-profit organization development and management.Research type – literature review, research paper.

  19. Managing Competency in Non-Profit Organization: Experience with a European University

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    Mostaq M. Hussain

    2014-12-01

    Full Text Available Competence Management (CM has been discussed in contemporary academic and practitioner literature as a managing tool of Core Competences. Most of the studies of CM deal with manufacturing sector and profit organizations. Very little is known about CM in services and almost nothing in not-for profit organization. No research report has yet been found in educational institutions. Although, CM is not only important in manufacturing and profit organizations but also important in non-profit, like educational institutions, in order to meet the required quality and competitiveness of 21st century's education. Thus, an attempt has been made in this research to study CM in the administration of one the top ranking University in a Nordic country. The result results reveal that competencies had been defined in individual, network and unit level, but lack of integration of a comprehensive CM framework unable the higher educational institution to achieve the benefits of core competence. Based on the empirical findings, some policy and research directions are given at the end of the research.

  20. Vocational Home Economics Education Classes as Non-Profit Businesses.

    Science.gov (United States)

    Morgan, Vesta C.

    1979-01-01

    Suggests organizing one or more vocational home economics classes by the entrepreneur system to operate the class as a nonprofit business. Lists activities for planning and implementing the operation, benefits for the students, and ideas to develop skills in professional sewing, food service production, and occupational homemaking. (MF)

  1. Applying Emotional Intelligence Skills to Leadership and Decision Making in Non-Profit Organizations

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    James D. Hess

    2013-11-01

    Full Text Available Non-profit organizations and leaders may benefit from the utilization of behaviors attributed to emotional intelligence. The consideration of emotional intelligence skills becomes a strategy for the development of the non-profit organizational leader’s ability to assess the impact and consequences of decisions, while simultaneously improving the quality and effectiveness of the decision-making process. The purpose of this paper is to identify how emotional intelligence skills can be applied to enhance the leadership decision-making processes within the non-profit organization. Goleman’s (2001 and Boyatzis’ et al. (2000 four essential elements of emotional intelligence and their associated 20 behavioral competencies are utilized to develop a methodology for the practical application of emotional intelligence skills to leadership decision-making within the non-profit organization. A checklist of questions and observations is provided to assist non-profit leaders in the improvement of emotional intelligence awareness, as well as the application of emotional intelligence skills to decisions and decision-making processes.

  2. Marketing the charitable image of the non-profit hospital.

    Science.gov (United States)

    Kolu, S; Parsons, R J

    1992-01-01

    Because of nonprofit hospitals' charitable contribution to communities, the great majority of these nonprofit hospitals deserve their tax-exempt status. In order for them to maintain this status, hospitals must promote their charitable image in the community. The hospital that is successful in promoting this image will benefit in several ways: 1. The citizens of the community will look on the hospital in a favorable light. 2. The local and state government officials will not feel compelled to vigorously pursue hospital tax dollars. 3. Those people in the community who need charity care will know of its availability. 4. New taxing legislation is less likely to be passed if the legislators know that their public is well educated on the benefits the hospitals provide. Over the years, the image of the hospital has become that of a business rather than that of a charitable service organization. The public has been inundated with information by the media on the business of healthcare rather than the social service role of the hospital. In order for nonprofit institutions to survive, they will need to communicate otherwise the public will remain ignorant, and the repercussions could be disastrous.

  3. THE INSUFFICIENCY OF FINANCIAL ANALYSIS FOR THE PERFORMANCE OF NON-PROFIT ORGANIZATIONS

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    Delia Corina MIHĂLŢAN

    2015-07-01

    Full Text Available The paper work is based on the hypothesis that the financial analysis is insufficient when it comes to reflecting the performance of nonprofit organizations. Our main argument is the social purpose of non-profit organization, which is the reason why the analyst has to find optimal solutions for analyzing their performance while taking into account their social impact. Our research focused on the conceptualizations of the performance of non-profit organizations and the adequacy of the existing models for analyzing it. The research results refer to the limits of financial analysis regarding the performance of non-profit organizations because it can only offer relevant information regarding its effectiveness.

  4. For profit versus non-profit: does economic sector make a difference in child-care?

    Science.gov (United States)

    Gelles, E

    1999-01-01

    The child-care industry in a large, southeastern community serves as this study's vehicle for comparing non-profit with for profit dependent care in areas not easily observable to clients. The cross-sectional analysis compares child-care centers on marketed and actual staff-to-child ratio; staff salary; consistency in the child's group environment; staff stability; and extent of parental involvement. Findings are based on self-reports of directors and support hypotheses derived from the theory that for profit day care centers will use their discretionary authority to vary the care environment to achieve profit goals despite the potential effect on the quality of the child's environment. Further, despite potential cost economies and enhanced quality of care achievable as a non-profit entity, few for profit center directors consider becoming non-profit centers.

  5. Guest Editorial: Reinvigorating Project Management Research and Practice: Perspectives from the Non-Profit Sector

    Directory of Open Access Journals (Sweden)

    John Lannon

    2016-11-01

    Full Text Available The genesis of this Special Issue was a conference on “Delivering Social Good: Managing Projects in the Non-Profit Sector” held at the University of Limerick in October 2014.  The diversity that exists within the broad non-profit sector became apparent at this event, as did its increasing projectification and the variety of organizational forms and models resulting from this trend. Tools, techniques, processes and practices inherited from the business world were described, as were methodologies adopted, adapted and specifically designed for work in areas like international development, humanitarian work and community settings. Insights into the lived experiences of project managers in the non-profit sector were also shared, as were a number of diverse conceptualisations of temporary organisations.

  6. Mitigating Concerns and Maximizing Returns: Social Media Strategies for Injury Prevention Non-profits

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    Tressie McMillan-Cottom

    2014-08-01

    Full Text Available Injury prevention programs can use social media to disseminate information and recruit participants. Non-profit organizations have also used social media for fundraising and donor relationship management. Non-profit organizations (NPOs with injury prevention missions often serve vulnerable populations. Social media platforms have varied levels of access and control of shared content. This variability can present privacy and outreach challenges that are of particular concern for injury prevention NPOs. This case report of social media workshops for injury prevention NPOs presents concerns and strategies for successfully implementing social media campaigns.

  7. Mitigating concerns and maximizing returns: social media strategies for injury prevention non-profits.

    Science.gov (United States)

    McMillan-Cottom, Tressie

    2014-08-01

    Injury prevention programs can use social media to disseminate information and recruit participants. Non-profit organizations have also used social media for fundraising and donor relationship management. Non-profit organizations (NPOs) with injury prevention missions often serve vulnerable populations. Social media platforms have varied levels of access and control of shared content. This variability can present privacy and outreach challenges that are of particular concern for injury prevention NPOs. This case report of social media workshops for injury prevention NPOs presents concerns and strategies for successfully implementing social media campaigns.

  8. Creating and developing a non-profit community-outreach healthcare clinic in the developing world: lessons learnt in South Africa.

    Science.gov (United States)

    Favara, D M

    2014-05-01

    Chesed Children's Clinic is a non-profit, non-governmental, volunteer-run primary care paediatric-outreach clinic servicing the severely under-resourced informal settlement of Mzamomhle within South Africa's impoverished Eastern Cape Province. Founded in May 2011 by a group of junior medical professionals and volunteers, the clinic has been successfully operating a weekend clinic on alternate Sundays since September 2011. This paper discusses 10 points of essential consideration for individuals and organisations intent on pursuing similar projects.

  9. Does non-profit health insurance reduce financial burden? Evidence from the Vietnam Living Standards Survey Panel.

    Science.gov (United States)

    Sepehri, Ardeshir; Sarma, Sisira; Simpson, Wayne

    2006-06-01

    Many low-income countries are implementing non-profit medical insurance to increase access to health services, especially among low-income households, and to raise additional revenue for financing public health services. This paper estimates the effect of insurance on out-of-pocket health expenditures using the Vietnam Living Standards Surveys for 1993 and 1998 and appropriate models for panel data. Our findings suggest that health insurance reduces health expenditure when unobserved heterogeneity is accounted for. Failure to capture unobserved heterogeneity produces contrary results that are consistent with previous cross-sectional studies in the literature. Health insurance is found to reduce out-of-pocket expenditure between 16 and 18% and the reduction in expenditure is more pronounced for individuals with lower incomes. At mean income, the effect of health insurance is to reduce health expenditures between 28 and 35%.

  10. THE INFLUENCE OF THE INTEGRATED MODEL OF SOCIAL STRATIFICATION STRUCTURE ON THE PUBLIC PARTICIPATING NON-PROFIT ORGANIZATIONS

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    Yu-Tien Huang

    2013-01-01

    Full Text Available The main body of social stratification structure in Taiwan is transformed with social mobility. By transforming the social stratification structure, the function of non-profit organizations is operating steadily. How does people’s awareness of social strata directly or indirectly influence the operation of non-profit organizations? How do non-profit organizations and governments respond to the transformation of social stratum compositions? And how promotion and policy marketing could guide the general public to be attentive and participate in the operations of non-profit organizations? These questions require in-depth investigation. This study bases on the experiments and concepts of fairness measurement in information integration theory to comprehend the integrated model of social stratification in the public. By means of analyzing the awareness and orientation of the public to the constitution of social stratification which lead the public to identify themselves with the visions of non-profit organizations and the motion of participating non-profit matters to provide the interrelated recommendations of proceeding non-profit matters to non-profit organizations and the government. Comparing the cognitive algebraic functions of input information and outcome information of various groups in the social strata, the only difference is that if the input information is education background and the outcome information profession prestige. Empirically, non-profit organizations promoting and encouraging people to engage in occupational aid related activities could find different methods available.

  11. 34 CFR Appendix B to Subpart L of... - Ratio Methodology for Private Non-Profit Institutions

    Science.gov (United States)

    2010-07-01

    ... 34 Education 3 2010-07-01 2010-07-01 false Ratio Methodology for Private Non-Profit Institutions B Appendix B to Subpart L of Part 668 Education Regulations of the Offices of the Department of Education (Continued) OFFICE OF POSTSECONDARY EDUCATION, DEPARTMENT OF EDUCATION STUDENT ASSISTANCE GENERAL...

  12. Primary care teams: New Zealand's experience with community-governed non-profit primary care.

    Science.gov (United States)

    Crampton, Peter; Davis, Peter; Lay-Yee, Roy

    2005-05-01

    Community-governed non-profit primary care organisations started developing in New Zealand in the late 1980s with the aim to reduce financial, cultural and geographical barriers to access. New Zealand's new primary health care strategy aims to co-ordinate primary care and public health strategies with the overall objective of improving population health and reducing health inequalities. The purpose of this study is to carry out a detailed examination of the composition and characteristics of primary care teams in community-governed non-profit practices and compare them with more traditional primary care organisations, with the aim of drawing conclusions about the capacity of the different structures to carry out population-based primary care. The study used data from a representative national cross-sectional survey of general practitioners in New Zealand (2001/2002). Primary care teams were largest and most heterogeneous in community-governed non-profit practices, which employed about 3% of the county's general practitioners. Next most heterogeneous in terms of their primary care teams were practices that belonged to an Independent Practitioner Association, which employed the majority of the country's general practitioners (71.7%). Even though in absolute and relative terms the community-governed non-profit primary care sector is small, by providing a much needed element of professional and organisational pluralism and by experimenting with more diverse staffing arrangements, it is likely to continue to have an influence on primary care policy development in New Zealand.

  13. Resistance towards persuasion: differences between non-profit and commercial advertising

    NARCIS (Netherlands)

    Boogaard, C.R.; Fransen, M.L.; Eisend, M.; Langner, T.

    2011-01-01

    In the present research we examined a variety of strategies that consumers may use to resist persuasion towards non-profit and commercial advertising. Based on research by Jacks and Cameron (2003), we investigated seven strategies (i.e., attitude bolstering, counter arguing, negative affect, selecti

  14. A Guide to Community Shared Solar: Utility, Private, and Non-Profit Project Development (Book)

    Energy Technology Data Exchange (ETDEWEB)

    Coughlin, J.; Grove, J.; Irvine, L.; Jacobs, J. F.; Johnson Phillips, S.; Sawyer, A.; Wiedman, J.

    2012-05-01

    This guide is organized around three sponsorship models: utility-sponsored projects, projects sponsored by special purpose entities - businesses formed for the purpose of producing community solar power, and non-profit sponsored projects. The guide addresses issues common to all project models, as well as issues unique to each model.

  15. An Examination of Adjunct Faculty Characteristics: Comparison between Non-Profit and For-Profit Institutions

    Science.gov (United States)

    Starcher, Keith; Mandernach, B. Jean

    2016-01-01

    Institutions must understand the unique characteristics and motivations of adjunct faculty teaching online to more effectively support a diverse faculty population. The current study examines faculty characteristics and motivations to explore differences in the types of adjunct faculty teaching at non-profit or for-profit institutions. A survey of…

  16. An Examination of Childcare Teachers in For-Profit and Non-Profit Childcare Centers

    Science.gov (United States)

    Cornille, Thomas A.; Mullis, Ronald L.; Mullis, Ann K.; Shriner, Michael

    2006-01-01

    Perceptions of childcare teachers in for-profit and non-profit centers were examined. Previous research indicates that childcare teachers earn consistently low wages, have little employee benefits and are dissatisfied with their work environments. This study further explores the employment issues and work environments that childcare teachers…

  17. Embedding energy saving policies in the Dutch non-profit housing sector

    NARCIS (Netherlands)

    Nieboer, N.; Kroese, R.; Straub, A.

    2011-01-01

    Many studies on policy implementation have emphasized the difficulties of putting policies into practice. The paper presents several ways in which Dutch non-profit housing providers incorporate their energy saving policies in their ‘regular’ housing management regarding the existing stock, such as

  18. FROM FRAYED ROPE TO TIGHT STRINGS: NEGOTIATING NON-PROFIT GOVERNANCE IN A NEOLIBERAL STATE

    Directory of Open Access Journals (Sweden)

    Ready, Casey

    2012-01-01

    Full Text Available Neoliberal policies have created economic disparities and increased the gap between the rich and the poor in Canada. The Mulroney government initiated neoliberal revisions to the Canadian social welfare state as it quietly changed complex regulations that impacted the welfare and well-being of Canadians. This government worked “by stealth” and with little consultation to dismantle key components of the social welfare state, while publicly pronouncing its sacred value. In Ontario, neoliberal policies are identified with the Harris government’s visible and public attack on the poor, on women and on those marginalized by race. The Harris government made significant cuts to services offered by non-governmental organizations (NGOs and, in particular, to women’s organizations and advocacy groups. This paper examines the impact of neoliberalism by exploring changes through such policies in the relationship between the state and non-profit organizations in Ontario. It is based on initial findings from qualitative research conducted in 2010 and 2011 with three YWCA organizations. It characterizes a shift from the way NGO-state relationships were depicted by Katherine Scott in 2003 as a “frayed rope” about to break, to being represented by an image of multiple “tight strings.” This research forms part of a dissertation examining how the neoliberal policies that have reduced government support for, and downloaded responsibilities to, the non-profit sector have affected the capacity of community-based women’s organizations to implement a feminist agenda in their work with women. The timeframe studied, from 2003 to 2008, builds on the now extensive scholarly research on the impact of neoliberal policies that occurred from 1995 to 2003, the years led by Progressive Conservative Premiers Mike Harris and Ernie Eves. It closely examines continuities and discontinuities between the two governments, revealing many dangers for women buried in

  19. Applying the prudence principle in non-profit organizations and financial institutions

    Directory of Open Access Journals (Sweden)

    Milena Otavová

    2011-01-01

    Full Text Available The paper describes in detail the accounting principle of prudence in non-profit organizations and financial institutions. It defines its application in such organizations and based on comparison it evaluates the practical use of the prudence principle and its reflection in the accounting books. The main focus is on differences in applying the prudence principle that result from differences in the purpose activities and methods of asset management in these organizations. The practical application of the prudence principle in accounting consists mainly in the creation and use of provisions and impairments. These methods are defined by the Implementing Regulation to the Accounting Act No. 563/1991. The paper also provides tables where the creation and use of impairments and provisions in the above-mentioned organizations is compared with how business companies proceed in creating impairments and provisions. The key legislation standardizing accounting in the Czech Republic is the Accounting Act No. 563/1991, as amended, which stipulates the general accounting principles, the so-called accounting philosophy. The accounting is built around the general accounting principles, which are perceived as the pillars of accounting. Even though they are not stipulated in any particular law, they are legally enforceable and their ignorance can be sanctioned. The general accounting principles represent a set of rules to be observed in keeping the accounting books, preparing the accounting reports and submitting the accounting reports to users. The keystone accounting principle is the principle of true and fair refl ection of facts the essential goal of which is to report in the fi nancial statement actual assets and the fi nancial position of the accounting unit with an essential focus on reporting events that occurred during the accounting period with respect to their content.

  20. Determinants of Sustainability and Organisational Effectiveness in Non-Profit Organisations

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    Chux Gervase Iwu

    2015-07-01

    Full Text Available This case study investigates the criteria for organizational effectiveness in non-profit organizations (NPOs with the aim to determine how the elements of sustainability fit within the criteria. To achieve this, the study utilized the research questions: “what criteria do NPOs use to evaluate their effectiveness?” and “how is sustainability embedded in NPO effectiveness?” The research design was interpretivist, adopting focus group interviews to obtain data. Specifically, two focus group interviews were held with the top management of an NPO which revealed that both financial and non-financial criteria were equally essential for NPO effectiveness. This finding is consistent with the literature, although it contradicts the initial assumption of the study that NPO effectiveness was based more on non-financial criteria than financial criteria. The study also found that the effectiveness of an NPO should be viewed in two ways: firstly, “the full achievement of its mandate” and, secondly, “the ability to run business projects to cover cost.” It also emerged that both the ability to cover costs and the achievement of a mandate should be done in a sustainable manner (a sustainable manner is seen as one that is harmonious with the natural and the socio-political environment. The results of this paper present a practical case for the management of NPOs by reiterating that the full achievement of the NPO mandate and the successful running of social projects to generate funds for sustainability are key elements of effectiveness. Given the essential role that NPOs play in developing countries, this study has provided the foundation for more widespread enquiry into the sustainability and effectiveness of NPOs.

  1. A Non-Profit University and a For-Profit Consulting Company Partner to a Offer a New Master's Degree

    Science.gov (United States)

    Whitney, Gary; Dalton, Thomas M.

    2008-01-01

    The University of San Diego, School of Business Administration (non-profit university) and the Ken Blanchard Companies (for profit management consulting company) teamed to create the Master of Science in Executive Leadership at USD. Fusing a traditional non-profit university faculty and staff with a for-profit consulting company created a plethora…

  2. Between state and market: The relationship between non-profit housing organisations and the state in three national contexts

    NARCIS (Netherlands)

    Mullins, D.W.; Milligan, V.; Nieboer, N.E.T.

    2014-01-01

    This paper presents the results of an international collaborative study5 of non-profit housing; one of the main alternatives to public housing developed in many countries. The study involved researchers6 in three countries using a common methodology to engage the leaders of non-profit organisations

  3. Organizational Structure and Behaviour in Day Care: Differences between Non-Profit and For-Profit Centres.

    Science.gov (United States)

    Canning, Patricia M.; Lyon, Mary E.; Kienapple, Kim; Young, Jeffrey

    2002-01-01

    Examined how Canadian day care centers are operated and managed, to identify differences in organizational structure and behavior between non-profit and for-profit centers and characteristics of structure and management linked with high quality care. Found that non-profit centers were more complex, more formalized, and less centralized than…

  4. Multiobjective Optimization Model for Pricing and Seat Allocation Problem in Non Profit Performing Arts Organization

    DEFF Research Database (Denmark)

    Baldin, Andrea; Bille, Trine; Ellero, Andrea

    The implementation of Revenue Management (RM) techniques in non profit performing arts organizations presents new challenges compared to other sectors, such as transportion or hospitality industries, in which these techniques are more consolidated. Indeed, performing arts organizations are charac......The implementation of Revenue Management (RM) techniques in non profit performing arts organizations presents new challenges compared to other sectors, such as transportion or hospitality industries, in which these techniques are more consolidated. Indeed, performing arts organizations...... is to incentive the customers to discriminate among themselves according to their reservation price, offering a schedule of different prices corresponding to different seats in the venue. In this context, price and allocation of the theatre seating area are decision variables that allow theatre managers to manage...... of heterogeneity among customer categories in both choice and demand. The proposed model is validated with booking data referring to the Royal Danish Theatre during the period 2010-2015....

  5. Person-Organization Commitment: Bonds of Internal Consumer in the Context of Non-profit Organizations

    Science.gov (United States)

    Juaneda-Ayensa, Emma; Clavel San Emeterio, Mónica; González-Menorca, Carlos

    2017-01-01

    From an Organizational Behavior perspective, it is important to recognize the links generated between individuals and the organization that encourage a desire for permanence. After more than a half century of research, Organizational Commitment remains one of the open questions in the Psychology of Organizations. It is considered an essential factor for explaining individual behavior in the organization such as satisfaction, turnover intention, or loyalty. In this paper, we analyze different contributions regarding the nature of the bond between the individual and the organization. Taking into account the peculiarities of Non-profit Organizations, we present different interpretation for later validation, comparing results from the Confirmatory Factor Analysis of the four models obtained using exploratory factor analysis, both conducted on a sample of 235 members of Non-profit Organizations. PMID:28775699

  6. State power and elite autonomy: The board interlock network of Chinese non-profits

    CERN Document Server

    Ma, Ji

    2016-01-01

    In response to failures of central planning, the Chinese government has experimented not only with free-market trade zones, but with allowing non-profit foundations to operate in a decentralized fashion. A network study shows how these foundations have connected together by sharing board members, in a structural parallel to what is seen in corporations in the United States. This board interlock leads to the emergence of an elite group with privileged network positions. While the presence of government officials on non-profit boards is widespread, state officials are much less common in a subgroup of foundations that control just over half of all revenue in the network. This subgroup, associated with business elites, not only enjoys higher levels of within-elite links, but even preferentially excludes government officials from the nodes with higher degree. The emergence of this structurally autonomous sphere is associated with major political and social events in the state-society relationship.

  7. Person-Organization Commitment: Bonds of Internal Consumer in the Context of Non-profit Organizations.

    Science.gov (United States)

    Juaneda-Ayensa, Emma; Clavel San Emeterio, Mónica; González-Menorca, Carlos

    2017-01-01

    From an Organizational Behavior perspective, it is important to recognize the links generated between individuals and the organization that encourage a desire for permanence. After more than a half century of research, Organizational Commitment remains one of the open questions in the Psychology of Organizations. It is considered an essential factor for explaining individual behavior in the organization such as satisfaction, turnover intention, or loyalty. In this paper, we analyze different contributions regarding the nature of the bond between the individual and the organization. Taking into account the peculiarities of Non-profit Organizations, we present different interpretation for later validation, comparing results from the Confirmatory Factor Analysis of the four models obtained using exploratory factor analysis, both conducted on a sample of 235 members of Non-profit Organizations.

  8. Strategic communication management in the non-profit sector:  a simplified model

    OpenAIRE

    11714166 - Wiggill, Magrita Nicolene

    2011-01-01

    A model for strategic communication management was developed in South Africa on the basis of the excellence study and relationship management theories. This normative, theoretical model has been applied as part of a project in non-profit organisations (NPOs), government institutions and small-to-medium sized companies. However, the operational reality of organisations' communication practices has not been measured against the model. It was therefore the objective of this article to comprehend...

  9. Strategic planning models in public and non-profit sport organizations

    Directory of Open Access Journals (Sweden)

    ELENA THEAKOU

    2007-01-01

    Full Text Available Strategic planning is widely used by organisations, as itis an integral part of strategy. The present study tackles thetopic of strategic planning as it is developed by public andnon-profit organizations and provides an extensive review ofliterature in the area of the development and role of strategic planning within strategic management and the way it is adopted by public and non-profit organizations. For the purposes of this paper, five models of strategic planning have been discussed with the belief that they describe better the models that can be approached and developed by public and non-profit organizations in the area of sport. This article aims at partly contributing to the theoretical discussion concerning the ability of organizations to integrate and deploy strategic planning. For this study we examined a non-profitsport organization in British Columbia, Canada. The authorspropose that public and non-profit sport organizations shoulddevelop their own model of strategic planning, which mayhelp them to think and act strategically.

  10. Organizational Mission and Revenue Diversification among Non-profit Sports Clubs

    Directory of Open Access Journals (Sweden)

    Christoph Breuer

    2013-11-01

    Full Text Available The beneficial effects of diversified income portfolios are well documented in previous research on non-profit organizations. This study examines how different types of organizational missions affect the level of revenue diversification of organizations in one industry, a question that was neglected in previous research. Based on contingency theory, it is assumed that different missions are associated with different funding sources. Since missions can be complementary or conflicting, specific attention needs to be paid to the combination of missions. The sport sector is chosen as an empirical setting because non-profit sports clubs can have various missions while their overall purpose is promoting sport. Panel data from a nationwide survey of non-profit sports clubs in Germany are used for the analysis. The regression results show that revenue diversification is significantly determined by organizational mission. Historically, typical mission statements like promoting elite sport, tradition, conviviality, non-sport programs, and youth sport have a positive effect on revenue diversification, while clubs with a commercial orientation and a focus on leisure and health sport have more concentrated revenues. The findings have implications for club management in the sense that some missions are associated with higher financial risk and that the combination of missions should be chosen carefully.

  11. Differences between non-profit and for-profit hospices: patient selection and quality.

    Science.gov (United States)

    Gandhi, Sabina Ohri

    2012-06-01

    This research compares the behavior of non-profit organizations and private for-profit firms in the hospice industry, where there are financial incentives created by the Medicare benefit. Medicare reimburses hospices on a fixed per diem basis, regardless of patient diagnosis. Because under this system patients with lower expected costs are more profitable, hospices can selectively enroll patients with longer lengths of stay. While it is illegal for hospices to reject potential patients explicitly, they can influence their patient mix through referral networks. A fixed per diem rate also creates an incentive shirk on quality and to substitute lower skilled for higher skilled labor, which has implications for quality of care. By using within-market variation in hospice characteristics, the empirical evidence suggests that for-profit hospices differentially take advantage of these incentives. The results show that for-profit hospices engage in patient selection through significantly different referral networks than non-profits. They receive more patients from long-term care facilities and fewer patients through more traditional paths, such as physician referrals. This mechanism of patient selection is supported by the result that for-profits have fewer cancer patients and more patients with longer lengths of stay. While non-profit and for-profit hospices report similar numbers of staff visits per patient, for-profit firms make significantly less use of skilled nursing providers. We also find some weak evidence of lower levels of quality in for-profit hospices.

  12. Organizational resilience: Sustained institutional effectiveness among smaller, private, non-profit US higher education institutions experiencing organizational decline.

    Science.gov (United States)

    Moran, Kenneth A

    2016-06-04

    Recent changes in the United States (US) economy have radically disrupted revenue generation among many institutions within higher education within the US. Chief among these disruptions has been fallout associated with the financial crisis of 2008-2009, which triggered a change in the US higher education environment from a period of relative munificence to a prolonged period of scarcity. The hardest hit by this disruption have been smaller, less wealthy institutions which tend to lack the necessary reserves to financially weather the economic storm. Interestingly, a review of institutional effectiveness among these institutions revealed that while many are struggling, some institutions have found ways to not only successfully cope with the impact of declining revenue, but have been able to capitalize on the disruption and thrive. Organizational response is an important factor in successfully coping with conditions of organizational decline. The study examined the impacts of organizational response on institutional effectiveness among higher education institutions experiencing organizational decline. The study's research question asked why some US higher educational institutions are more resilient at coping with organizational decline than other institutions operating within the same segment of the higher education sector. More specifically, what role does organizational resilience have in helping smaller, private non-profit institutions cope and remain effective during organizational decline? A total of 141 US smaller, private non-profit higher educational institutions participated in the study; specifically, the study included responses from participant institutions' key administrators. 60-item survey evaluated administrator responses corresponding to organizational response and institutional effectiveness. Factor analysis was used to specify the underlying structures of rigidity response, resilience response, and institutional effectiveness. Multiple regression

  13. ANALYSIS OF ORGANISATIONAL PERFORMANCE OF NON-PROFIT INSTITUTIONS: THE CASE OF LIFELONG LEARNING INSTITUTIONS IN CROATIA

    Directory of Open Access Journals (Sweden)

    Zoran Mihanović

    2014-04-01

    Full Text Available This paper discusses the organisational performance of non-profit institutions of lifelong learning and analyses factors constituting performance of non-profit institutions and educational institutions in particular, as well as the level and structure of performance of these institutions. The verification of the research goals is based on the review of literature, which identifies the specific factors of non-profit educational institutions. On the basis of previous research, a valid research instrument, used to measure performance of institutions of lifelong learning, was created. The level and structure of organisational performance of non-profit educational institutions and the verification of research goals are empirically analysed on a random sample of Croatian institutions. It is believed that the research results can assist managers of educational institutions in creating a strategy, leading to the better organisational performance

  14. 基于SERVQUAL的非营利性组织服务质量评价模型研究%The Study of the Non-profit Organization Service Quality Evaluation Model based on SERVQUAL

    Institute of Scientific and Technical Information of China (English)

    施国洪; 王晓燕; 岳江君

    2011-01-01

    文章首先对营利性和非营利性组织的区别进行阐述,结合SERVQUAL模型本身存在的缺陷,得出起源于营利性组织的SERVQUAL模型用于非营利性组织服务质量评价存在的缺陷,并在此基础上对SERVQUAL的维度和问项进行修正和完善,构建了非营利性组织服务质量评价的指标体系.用重要性-表现映射代替期望和感知差距模型,最终形成一个非营利性组织服务质量评价模型,期为非营利性组织服务质量评价提供借鉴和参考.

  15. Reflection in the non-profit legal persons accounting of the grant-oriented operations

    Directory of Open Access Journals (Sweden)

    Nătăliţa-Mihaela Lesconi Frumuşanu

    2011-12-01

    Full Text Available In this paper we will analyse the legal stipulations regarding the reflection in accounting of the grant-oriented (structural funds operations within a non-profit organization. The suitability and importance of the paper is obvious, since the grants constitute an important source of funds for this category of entities. The paper indicates, in addition to the specific accounting notes, the main problems the grant beneficiaries have to face regarding the organization and management of the project accounting, thus the paper having a profound practical nature.

  16. 41 CFR 102-75.575 - Who notifies non-profit organizations that surplus real property and related personal property to...

    Science.gov (United States)

    2010-07-01

    ... 41 Public Contracts and Property Management 3 2010-07-01 2010-07-01 false Who notifies non-profit... Or Housing Assistance § 102-75.575 Who notifies non-profit organizations that surplus real property... available? HUD notifies eligible non-profit organizations, following guidance in the GSA Customer Guide...

  17. FIGHTING AGAINST CORRUPTION: POTENTIAL OF NON-PROFIT ORGANIZATIONS (BASED ON EMPIRICAL RESEARCH IN NIZHNEKAMSK

    Directory of Open Access Journals (Sweden)

    G. Yu. Nosanenko

    2016-01-01

    Full Text Available The study of non-profit organizations in Russia is inquiry of time today. Difficulties in carrying out reforms, the termination of foreign financing of "the third sector", the European sanctions, all these factors stimulate the Russian society to selforganization and force NPOs to take the responsibility for more and more wide range of problems, bringing, thus, to the forefront function of social control. In the last decade studying of "nonprofitable sector" in Russia was carried out generally at the level of territorial subjects of the Russian Federation and didn't affect the level of local government. Thus, the difficulty with collection of information was one of problems. Practically all noted that from 100% of the registered NPOs less than a half really works. This study is the first analysis of the third sector of Nizhnekamsk and its interaction with the government. The results show the strengths and weaknesses of civil society of the city, the feasibility of social control functions. Identified characteristics of non-profit organizations of Nizhnekamsk, as an institution of civil society. It has enormous potential for the fight against corruption, but is not putting itselve such purposes because of financial and organizational weakness. The study's results can be used to develop a concept of civil society and human capital formation at the municipal level.

  18. Promoting Field Trip Confidence: Teachers Providing Insights for Pre-Service Education

    Science.gov (United States)

    Ateskan, Armagan; Lane, Jennie F.

    2016-01-01

    Pre-service teachers need experiences in practical matters as a part of field trip preparations programmes. For 14 years, a private, non-profit university in Turkey has involved pre-service teachers in field trip planning, implementation and evaluation. A programme assessment was conducted through a case study to examine the long-term effects of…

  19. Cause Related Marketing: Consumers Perceptions and Benefits for Profit and Non-Profits Organisations

    Directory of Open Access Journals (Sweden)

    Francisca Farache

    2008-07-01

    Full Text Available This study is an attempt to understand consumers’ perceptions regarding Cause Related Marketing [CRM]. The research findings were based on a survey of 200 consumers in the Brighton area and published data. The research aim was focused on the consumers’ perception of the alliance between corporations and non-profit organisations. The research found that consumers have a better perception of firms that work with charities and good causes than those that do not. They believe that the partnership between corporations and charities has an impact on the good of society. However, they are aware that corporations themselves benefit from this partnership. Concerning good causes, consumers prefer to support those related to Children. The researchers noticed that an individual connection with a cause might have considerable influence on consumer attitudes and behaviour in relation to a specific cause.

  20. Impact of non-profit organizations on drug discovery: opportunities, gaps, solutions.

    Science.gov (United States)

    Matter, Alex; Keller, Thomas H

    2008-04-01

    Non-profit organizations (NPO) play an increasingly important role in drug discovery and development for diseases that are neglected by the pharmaceutical industry because of low or absent commercial incentives. Governments and major private foundations such as the Wellcome Trust and the Bill & Melinda Gates Foundation increasingly step in to provide strategic direction, communication platforms and major resources, motivated by the fact that major healthcare problems remain unsolved. Drug discovery in the field of neglected diseases is fraught with complexities since, in many cases, important tools are lacking including readily available diagnostics, molecular epidemiology, appropriate model systems, representative strain collections, biomarkers, up-to-date trial methodologies and regulatory strategies. On top of this, the high hurdles addressing novel drug targets must be cleared.

  1. Healthcare public key infrastructure (HPKI) and non-profit organization (NPO): essentials for healthcare data exchange.

    Science.gov (United States)

    Takeda, Hiroshi; Matsumura, Yasushi; Nakagawa, Katsuhiko; Teratani, Tadamasa; Qiyan, Zhang; Kusuoka, Hideo; Matsuoka, Masami

    2004-01-01

    To share healthcare information and to promote cooperation among healthcare providers and customers (patients) under computerized network environment, a non-profit organization (NPO), named as OCHIS, was established at Osaka, Japan in 2003. Since security and confidentiality issues on the Internet have been major concerns in the OCHIS, the system has been based on healthcare public key infrastructure (HPKI), and found that there remained problems to be solved technically and operationally. An experimental study was conducted to elucidate the central and the local function in terms of a registration authority and a time stamp authority by contracting with the Ministry of Economics and Trading Industries in 2003. This paper describes the experimental design with NPO and the results of the study concerning message security and HPKI. The developed system has been operated practically in Osaka urban area.

  2. Multiobjective Optimization Model for Pricing and Seat Allocation Problem in Non Profit Performing Arts Organization

    DEFF Research Database (Denmark)

    Baldin, Andrea; Bille, Trine; Ellero, Andrea

    The implementation of Revenue Management (RM) techniques in non profit performing arts organizations presents new challenges compared to other sectors, such as transportion or hospitality industries, in which these techniques are more consolidated. Indeed, performing arts organizations...... are characterized by a multi-objective function that is not solely limited to revenue. On the one hand, theatres aim to increase revenue from box office as a consequence of the systematic reduction of public funds; on the other hand they pursue the objective to increase its attendance. A common practice by theatres...... is to incentive the customers to discriminate among themselves according to their reservation price, offering a schedule of different prices corresponding to different seats in the venue. In this context, price and allocation of the theatre seating area are decision variables that allow theatre managers to manage...

  3. Assessment of a tool for measuring non-profit advocacy efforts in India, Uganda and Yemen.

    Science.gov (United States)

    Lalwani, Tanya; Rajaratnam, Julie Knoll; McOwen, Jordan; Gordis, Deborah J; Bowen, Lisa A; Bernson, Jeff

    2016-03-01

    To improve maternal and child health, the White Ribbon Alliance for Safe Motherhood (WRA) implemented an innovative policy advocacy project in India, Uganda and Yemen from 2009 to 2011. PATH assisted WRA in designing an approach to measure the short- and long-term results of WRA's advocacy efforts.Expert rating instruments have been widely used since 1970s to track country-level program efforts focusing on family planning, maternal and neonatal health, and HIV/AIDS. This article assesses and establishes the strength and applicability of an expert rating tool, the Maternal Health Policy Score (MHPS), in measuring and guiding a non-profit's advocacy efforts.The tool was assessed using five criteria: validity of results, reproducibility of results, acceptability to respondents, internal consistency and cost. The tool proved effective for measuring improvements in the policy environment at both the national and subnational levels that the non-profit intended to effect and useful for identifying strong and weak policy domains. The results are reproducible, though ensuring fidelity in implementation during different rounds of data collection may be difficult. The acceptability of the tool was high among respondents, and also among users of the information.MHPS provides a quick, low-cost method to measure overall changes in the policy environment, giving advocacy organizations and grant makers timely information to gauge the influence of their work and take corrective action. WRA demonstrated the use of MHPS at multiple points in the project: at the onset of a project to identify and strategize around policy domains that need attention, during and at the end of the project to monitor progress made and redirect efforts.

  4. Academic and Non-Profit Accessibility to Commercial Remote Sensing Software

    Science.gov (United States)

    O'Connor, A. S.; Farr, B.

    2013-12-01

    Remote Sensing as a topic of teaching and research at the university and college level continues to increase. As more data is made freely available and software becomes easier to use, more and more academic and non-profits institutions are turning to remote sensing to solve their tough and large spatial scale problems. Exelis Visual Information Solutions (VIS) has been supporting teaching and research endeavors for over 30 years with a special emphasis over the last 5 years with scientifically proven software and accessible training materials. The Exelis VIS academic program extends to US and Canadian 2 year and 4 year colleges and universities with tools for analyzing aerial and satellite multispectral and hyperspectral imagery, airborne LiDAR and Synthetic Aperture Radar. The Exelis VIS academic programs, using the ENVI Platform, enables labs and classrooms to be outfitted with software and makes software accessible to students. The ENVI software provides students hands on experience with remote sensing software, an easy teaching platform for professors and allows researchers scientifically vetted software they can trust. Training materials are provided at no additional cost and can either serve as a basis for course curriculum development or self paced learning. Non-profit organizations like The Nature Conservancy (TNC) and CGIAR have deployed ENVI and IDL enterprise wide licensing allowing researchers all over the world to have cost effective access COTS software for their research. Exelis VIS has also contributed licenses to the NASA DEVELOP program. Exelis VIS is committed to supporting the academic and NGO community with affordable enterprise licensing, access to training materials, and technical expertise to help researchers tackle today's Earth and Planetary science big data challenges.

  5. Professional identifications of Social Work in the public and non-profit private sector in time of crisis in Malaga (Andalusia, Spain

    Directory of Open Access Journals (Sweden)

    Laura Sánchez-Luque

    2016-06-01

    Full Text Available Studies on Social Work (SW show that a lack of social recognition of the discipline and of the profession as a group continues to persist. This work comparatively analyses how the professional identifications of SW are constructed in various sectors of intervention in times of Crisis in Malaga (Andalusia, Spain. Qualitative research is carried out through interviews with 20 professionals (10 from the public sector and 10 from the non-profit private sector between July and November 2015. The results indicate that the personnel interviewed allude to the performance of the function of aid to populations to identify their role, regardless of the sector. However, the aid is determined by social and economic changes. The impact of the Crisis on professional practice stands out amongst these through social cuts, the suppression of budgets, services and jobs. From the point of view of the public sector, these aspects generate a greater bureaucratization, an increase in clients and the complexity of their needs. From the point of view of the non-profit private sector, these limitations are compensated through the prominence of the aid relationship.  This highlights that the identifications of SW are shaped by the social, economic and political circumstances that historically and contextually condition the hegemony of the social aid from the standpoint of different sectors. 

  6. The supporting behaviour of generations towards non-profit organisations in Gauteng

    Directory of Open Access Journals (Sweden)

    Laureane du Plessis

    2011-12-01

    Full Text Available Purpose and objective: The purpose of this paper is to provide a better understanding of different generations' supporting behaviour towards non-profit organisations (NPOs. It more specifically focuses on uncovering the different methods with which the generations support NPOs; how frequently they support NPOs; the type of NPOs that they prefer supporting; and the reasons why they support NPOs. Problem Investigated: Non-profit organisations (NPOs are facing greater challenges than ever before. They have to compete with a growing number of other NPOs for donations and volunteers. Their traditional support from Baby Boomers is declining as this generation grows older and supports NPOs to a lesser extent than before. NPOs are therefore compelled to pay more attention to younger generations as a possible donor base and source for volunteers. It is therefore critical for an NPO that wishes to survive and prosper to understand the supporting behaviour of the different generations in order to successfully target them to grow the donor and volunteer base. Methodology: A descriptive research design was followed. A self-administered questionnaire was fielded amongst a target population that included Baby Boomers, Generation X and Generation Y consumers residing in Gauteng who have supported an NPO in the previous year. Quota sampling was used to ensure that equal numbers of respondents from the different generations were included, while each quota was filled on the basis of convenience to collect 602 responses for analysis. Findings: The results reveal significant associations between the different generations and different supporting behaviours. Significant differences were also uncovered between the different generations and the reasons for supporting NPOs. The paper reveals a number of marketing strategies NPOs could follow to encourage supporting behaviour from the different generations. Value of the research: This research provides insights into the

  7. Customers' evaluation of service

    Directory of Open Access Journals (Sweden)

    J. Tsosa

    2002-12-01

    Full Text Available The analysis on the aspect chosen will provide an understanding and expand more on the strategic thinking that impact on corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise.

  8. The Spread of Neoliberalism in US Community Colleges: TQM Accreditation, "Consumers," and Corporate Sponsored Non-Profits

    Science.gov (United States)

    Boyd, Scott H.

    2011-01-01

    This article examines the extent of neoliberalism's influence within US community colleges during the last decade. It argues that such influence is changing non-profit, publicly funded community colleges into consumer colleges, serving the needs of corporations and "customers" at the expense of civic responsibility. Educating 46% of all…

  9. 78 FR 41424 - Audits of States, Local Governments, and Non-Profit Organizations; OMB Circular A-133 Compliance...

    Science.gov (United States)

    2013-07-10

    ... BUDGET Audits of States, Local Governments, and Non-Profit Organizations; OMB Circular A-133 Compliance... Facilities Formula Grants (as part of the Federal Transit Cluster) The deleted programs are: CFDA 14.258--Tax.... Appendix VII provides an audit alert concerning deletion of American Recovery and Reinvestment Act...

  10. 75 FR 44814 - Audits of States, Local Governments, and Non-Profit Organizations; Circular A-133 Compliance...

    Science.gov (United States)

    2010-07-29

    ... From the Federal Register Online via the Government Publishing Office OFFICE OF MANAGEMENT AND BUDGET Audits of States, Local Governments, and Non-Profit Organizations; Circular A-133 Compliance... through the Government Printing Office. DATES: The 2010 Supplement will apply to audits of fiscal years...

  11. 76 FR 32377 - Audits of States, Local Governments, and Non-Profit Organizations; OMB Circular A-133 Compliance...

    Science.gov (United States)

    2011-06-06

    ... From the Federal Register Online via the Government Publishing Office OFFICE OF MANAGEMENT AND BUDGET Audits of States, Local Governments, and Non-Profit Organizations; OMB Circular A-133 Compliance... 2011 Supplement can be found at Appendix V. It updates Appendix VII that provides an audit alert and...

  12. Organization and Management of Non-Profit Private Higher Education in a Multi-Ethnic and Multi-Lingual Environment

    Science.gov (United States)

    Farrington, Dennis; Abazi, Alajdin

    2009-01-01

    The South East European University (SEEU) was founded in 2001 as a non-profit university established by co-operation between OSCE, USAID, the European Commission and the Government of the Republic of Macedonia (or FYROM) as a contribution towards conflict prevention. There has been a gradual transition from a centrally managed project to a modern…

  13. The Spread of Neoliberalism in US Community Colleges: TQM Accreditation, "Consumers," and Corporate Sponsored Non-Profits

    Science.gov (United States)

    Boyd, Scott H.

    2011-01-01

    This article examines the extent of neoliberalism's influence within US community colleges during the last decade. It argues that such influence is changing non-profit, publicly funded community colleges into consumer colleges, serving the needs of corporations and "customers" at the expense of civic responsibility. Educating 46% of all…

  14. Rael Artel Gallery: Non-Profit Project Space : short tale of an experimental project's space tactics / Kiwa

    Index Scriptorium Estoniae

    Kiwa, pseud., 1975-

    2009-01-01

    Aastatel 2004-2008 Pärnus ja aastatel 2006-2008 Tartus tegutsenud Rael Artel Galeriist, mille looja ja moderaator oli Rael Artel. Galerii tegevus lõppes kunstialbumi "Hotell Pärnu : Rael Arel Gallery : Non Profit Project Space 2004-2008 / kontseptsioon ja toimetamine: Rael Artel" ilmumisega 2009. aastal

  15. The Effective Use of Scientific and Technical Information in Industrial and Non-Profit Settings: A Study of Managerial Interventions.

    Science.gov (United States)

    Shapero, Albert; And Others

    A study conducted in a non profit research and development organization and the technical development department of a profit corporation was designed to develop and implement interventions that would modify the information-communication behaviors of the technical professionals in these organizations, and to measure and analyze the effects of the…

  16. The emergence of the non-profit foundation as a significant organizational format for group practice in California.

    Science.gov (United States)

    Johnson, J R

    1988-01-01

    The non-profit foundation is fast becoming a factor in the organizational structure of group practices. A growing number of group practices have adopted this format as a means of positioning themselves for survival and success in the turbulent, changing environment of the health care delivery system.

  17. Teaching How to Fish? New Non-Profit Organisation Professors Beyond Borders Seeks to Humanise Higher Education Internationalisation

    Science.gov (United States)

    Observatory on Borderless Higher Education, 2010

    2010-01-01

    Last week saw the launch of Professors Beyond Borders (PBB), a new non-profit organisation aiming to engage international scholars as volunteers in international disaster recovery and sustainable development. The primary goal of the organisation is to enhance the capacity of communities to organise themselves to solve specific problems via the…

  18. Rael Artel Gallery: Non-Profit Project Space : short tale of an experimental project's space tactics / Kiwa

    Index Scriptorium Estoniae

    Kiwa, pseud., 1975-

    2009-01-01

    Aastatel 2004-2008 Pärnus ja aastatel 2006-2008 Tartus tegutsenud Rael Artel Galeriist, mille looja ja moderaator oli Rael Artel. Galerii tegevus lõppes kunstialbumi "Hotell Pärnu : Rael Arel Gallery : Non Profit Project Space 2004-2008 / kontseptsioon ja toimetamine: Rael Artel" ilmumisega 2009. aastal

  19. Precise image-guided irradiation of small animals: a flexible non-profit platform

    Science.gov (United States)

    Tillner, Falk; Thute, Prasad; Löck, Steffen; Dietrich, Antje; Fursov, Andriy; Haase, Robert; Lukas, Mathias; Rimarzig, Bernd; Sobiella, Manfred; Krause, Mechthild; Baumann, Michael; Bütof, Rebecca; Enghardt, Wolfgang

    2016-04-01

    Preclinical in vivo studies using small animals are essential to develop new therapeutic options in radiation oncology. Of particular interest are orthotopic tumour models, which better reflect the clinical situation in terms of growth patterns and microenvironmental parameters of the tumour as well as the interplay of tumours with the surrounding normal tissues. Such orthotopic models increase the technical demands and the complexity of preclinical studies as local irradiation with therapeutically relevant doses requires image-guided target localisation and accurate beam application. Moreover, advanced imaging techniques are needed for monitoring treatment outcome. We present a novel small animal image-guided radiation therapy (SAIGRT) system, which allows for precise and accurate, conformal irradiation and x-ray imaging of small animals. High accuracy is achieved by its robust construction, the precise movement of its components and a fast high-resolution flat-panel detector. Field forming and x-ray imaging is accomplished close to the animal resulting in a small penumbra and a high image quality. Feasibility for irradiating orthotopic models has been proven using lung tumour and glioblastoma models in mice. The SAIGRT system provides a flexible, non-profit academic research platform which can be adapted to specific experimental needs and therefore enables systematic preclinical trials in multicentre research networks.

  20. Exploring Reasons for the Resistance to Sustainable Management within Non-Profit Organizations

    Directory of Open Access Journals (Sweden)

    Claus-Heinrich Daub

    2014-05-01

    Full Text Available The numerous empirical and conceptual studies that have been conducted over recent years concerning the social responsibility of enterprises and their contributions towards sustainable development have given very little consideration to non-profit organizations (NPOs. This is surprising, because NPOs are confronted with very similar challenges to profit-orientated enterprises regarding their evolution into sustainable organizations. This paper is a preliminary conceptual study and explores the question of why the corporate social responsibility, or corporate sustainability, of NPOs has to date been both neglected by research establishments and also extensively ignored by the NPOs during their day-to-day practical management. The example of church and pastoral institutions in Germany is used to demonstrate the extent to which they take account of ecological and social aspects in their management systems and processes and, thus, implement sustainable management within their day-to-day practice. The paper concludes with some proposals for further empirical and conceptual research projects, which are designed to analyze developments within NPOs with relation to the integration of sustainability into their management systems and processes.

  1. Building sustainable neuroscience capacity in Africa: the role of non-profit organisations.

    Science.gov (United States)

    Karikari, Thomas K; Cobham, Ansa E; Ndams, Iliya S

    2016-02-01

    While advances in neuroscience are helping to improve many aspects of human life, inequalities exist in this field between Africa and more scientifically-advanced continents. Many African countries lack the infrastructure and appropriately-trained scientists for neuroscience education and research. Addressing these challenges would require the development of innovative approaches to help improve scientific competence for neuroscience across the continent. In recent years, science-based non-profit organisations (NPOs) have been supporting the African neuroscience community to build state-of-the-art scientific capacity for sustainable education and research. Some of these contributions have included: the establishment of training courses and workshops to introduce African scientists to powerful-yet-cost-effective experimental model systems; research infrastructural support and assistance to establish research institutes. Other contributions have come in the form of the promotion of scientific networking, public engagement and advocacy for improved neuroscience funding. Here, we discuss the contributions of NPOs to the development of neuroscience in Africa.

  2. Predicting Firm Success From the Facial Appearance of Chief Executive Officers of Non-Profit Organizations.

    Science.gov (United States)

    Re, Daniel E; Rule, Nicholas O

    2016-10-01

    Recent research has demonstrated that judgments of Chief Executive Officers' (CEOs') faces predict their firms' financial performance, finding that characteristics associated with higher power (e.g., dominance) predict greater profits. Most of these studies have focused on CEOs of profit-based businesses, where the main criterion for success is financial gain. Here, we examined whether facial appearance might predict measures of success in a sample of CEOs of non-profit organizations (NPOs). Indeed, contrary to findings for the CEOs of profit-based businesses, judgments of leadership and power from the faces of CEOs of NPOs negatively correlated with multiple measures of charitable success (Study 1). Moreover, CEOs of NPOs looked less powerful than the CEOs of profit-based businesses (Study 2) and leadership ratings positively associated with warmth-based traits and NPO success when participants knew the faces belonged to CEOs of NPOs (Study 3). CEOs who look less dominant may therefore achieve greater success in leading NPOs, opposite the relationship found for the CEOs of profit-based companies. Thus, the relationship between facial appearance and leadership success varies by organizational context.

  3. License Compliance Issues For Biopharmaceuticals: Special Challenges For Negotiations Between Companies And Non-Profit Research Institutions.

    Science.gov (United States)

    Ponzio, Todd A; Feindt, Hans; Ferguson, Steven

    2011-09-01

    Biopharmaceuticals are therapeutic products based on biotechnology. They are manufactured by or from living organisms and are the most complex of all commercial medicines to develop, manufacture and qualify for regulatory approval. In recent years biopharmaceuticals have rapidly increased in number and importance with over 400() already marketed in the U.S. and European markets alone. Many companies throughout the world are now ramping up investments in biopharmaceutical R&D and expanding their portfolios through licensing of early-stage biotechnologies from universities and other non-profit research institutions, and there is an increasing number of license agreements for biopharmaceutical product development relative to traditional small molecule drug compounds. This trend will only continue as large numbers of biosimilars and biogenerics enter the market.A primary goal of technology transfer offices associated with publicly-funded, non-profit research institutions is to establish patent protection for inventions deemed to have commercial potential and license them for product development. Such licenses help stimulate economic development and job creation, bring a stream of royalty revenue to the institution and, hopefully, advance the public good or public health by bringing new and useful products to market. In the course of applying for such licenses, a commercial development plan is usually put forth by the license applicant. This plan indicates the path the applicant expects to follow to bring the licensed invention to market. In the case of small molecule drug compounds, there exists a widely-recognized series of clinical development steps, dictated by regulatory requirements, that must be met to bring a new drug to market, such as completion of preclinical toxicology, Phase 1, 2 and 3 testing and product approvals. These steps often become the milestone/benchmark schedule incorporated into license agreements which technology transfer offices use to monitor

  4. Managing corporate identities of non-profit organisations in the social welfare sector

    Directory of Open Access Journals (Sweden)

    Lida Holtzhausen

    2013-01-01

    Full Text Available Present-day South Africa is characterised by many societal and developmental issues, such as HIV awareness and prevention, child-headed households, environmental protection, poverty alleviation, violence and victim aid. However, it is widely acknowledged that government alone cannot address these issues effectively. The role of non-profit organisations (NPOs in addressing social and development issues is increasingly emphasised. NPOs work at grass-roots level and they can therefore, on the whole, identify societal vulnerabilities and risks earlier than the government sector. However, due to the economic recession, NPOs operate in a competitive environment where an increasing number of NPOs rely on a small number of donors and other resources. NPOs should therefore differentiate themselves from the competition in order to obtain public legitimacy and funding. Corporate identity management is important for NPOs to fulfil their role in social welfare and thus contribute to disaster risk reduction. The exploratory nature of this study dictates a qualitative research approach. Semi-structured interviews with management of five NPOs in the social welfare sector were conducted in order to provide an answer to the study’s research question: ‘To what extent do NPOs in the social welfare sector practise corporate identity management, in order to prevent and address social welfare risks?’ The research found that NPOs do not realise the full potential of managing their corporate identities. NPOs therefore do not take advantage of a strong and distinct corporate identity which would allow them to ensure their ability to assess, address, reduce and/or alleviate vulnerabilities and disaster risks.

  5. A critique of social marketing in the non-profit development sector

    Directory of Open Access Journals (Sweden)

    L.M. Fourie

    2009-07-01

    Full Text Available In its struggle to find funding, non-profit organisations world-wide are increasingly using social marketing strategies. This approach potentially influences non governmental organisations (NGOs and community based organisations (CBOs in their communication with their “clients”, i.e. those persons and com-munities in need of development. Marketing strategies con-sequently become instruments in achieving social development, with as main premise that behaviour could be changed by means of persuasive, top-down communication. Social marketing, with its roots in marketing, has a strong focus on persuasion and favours top-down communication rather than dialogical communication strategies suggested by the par-ticipatory development communication approach. It is also questionable whether social marketing can be equated with the principles of a Biblically informed approach to communication. With these questions in mind, this article discusses Biblical views on communication and the participatory development communication approach. A critique of the social marketing approach is then offered. It is argued here that there is no clear-cut answer as to whether social marketing could be described as participatory. What is clear is that there are many different views on social marketing, as is the case with participatory approaches. It would thus seem more correct to place social marketing on a participation continuum, rather than to define it as being participatory and thus per definition ethical or not. Finally, a number of suggestions are made which could bring it more in line with the participatory communication approach as well as Biblical principles on com-munication.

  6. [Mental health, vulnerability and general practice: a study of non-profit health centers in Grenoble].

    Science.gov (United States)

    Dubois-Fabing, Delphine; Pichon, Philippe; Arnevielhe, Alizée; Suscillon, Marie-Paule; Caron, Bruno; Saillard, Fabienne; François, Patrice

    2011-01-01

    Very little research has been conducted on the role of general practitioners (GPs) in mental health care among socioeconomically disadvantaged populations in France. The non-profit community health care centers in Grenoble provide populations living in sensitive urban zones with high quality primary health care that includes a medico-social and prevention dimension. The aim of this study was to measure the prevalence of mental health issues diagnosed by GPs in health care centers, to identify the factors associated with these issues and to describe treatment characteristics. This cross-sectional study focused on general practice consultations in the AGECSA Grenoble health care centers over the course of one week. At the end of each consultation, the GP collected information about the patient, including personal data, psychological disorders, vulnerability, and patient health management. Among the 451 patients included in the study, GPs found that 45.2% of patients were in vulnerable situations and 43% of patients suffered from a mental disorder, including 29% of cases of anxiety and 20% of cases of depression. 44% of patients suffered from a psychological disorder (mental disorder and/or psychological suffering). For these patients, 52.8% of the consultations lasted more than 20 minutes. Their treatment generally included a mental health care follow-up (in 76% of cases), including psychological support (59%) and treatment of functional somatic disorders (46%). The study shows the high prevalence of psychological disorders diagnosed in the patients treated by GPs working in health care centers in disadvantaged urban areas. Research shows that GPs play an important and specific role in mental health care and prevention. An analysis of the organizational methods used in health care centers is highly relevant.

  7. Cultural challenges and essential factors in the implementation of IS in a non-profit organisation in a developing country

    DEFF Research Database (Denmark)

    Kastrup Nielsen, Sebastian; Svejvig, Per

    2013-01-01

    This paper seeks to describe some of the challenges in the implementation of IS in a non-profit or-ganization in a developing country. When people from developed countries assist in the process of making requirements specification, an understanding of local culture is essential for a successful...... with a requirements specification for an organization, is the basis of this action research study in the Philippines....

  8. Legal environment of non-profit organizations in Iceland Réttarumhverfi félagasamtaka á Íslandi

    Directory of Open Access Journals (Sweden)

    Hrafn Bragason

    2011-12-01

    Full Text Available Despite a high number of non-profit organizations and their important social function a comprehensive legislation on their activities does not exist in Iceland, as is the case for most other operating entities. In the article existing rules on non-profit activities in Iceland are analyzed. In addition, the entity, non-profit organizations, is defined, and rules on their establishment, member participation, organization, accountability and obligations are described. The analysis will also focus on current regulation on fundraising, business activities, taxation and income from the government. A comparison of non-profit organizations and foundations is performed.Þrátt fyrir fjölda félagasamtaka og þýðingarmikið samfélagslegt hlutverk þeirra eru ekki í gildi heildarlög á Íslandi um starfsemi þeirra eins og um flest önnur félagaform. Í greininni er fjallað um þær reglur sem þó gilda um starfsemi félagasamtaka eða almennra félaga eins og þau eru nefnd í félagarétti. Auk skilgreiningar á félagaforminu er þeim reglum lýst sem gilda um stofnun þeirra, félagsaðild, skipulag, ábyrgð og skuldbindingar. Einnig er rætt um þá reglu um gjörð sem gildir um tekjuöflun félagasamtaka, atvinnustarfsemi, skattlagningu og fjárveitingar frá hinu opinbera. Gerður er samanburður á félagasamtökum og sjálfseignarstofnunum sem starfa á sambærilegum vettvangi.

  9. Evolution of public and non-profit funding for mental health research in France between 2007 and 2011.

    Science.gov (United States)

    Gandré, Coralie; Prigent, Amélie; Kemel, Marie-Louise; Leboyer, Marion; Chevreul, Karine

    2015-12-01

    Since 2007, actions have been undertaken in France to foster mental health research. Our objective was to assess their utility by estimating the evolution of public and non-profit funding for mental health research between 2007 and 2011, both in terms of total funding and the share of health research budgets. Public and non-profit funding was considered. Core funding from public research institutions was determined through a top-down approach by multiplying their total budget by the ratio of the number of psychiatry-related publications to the total number of publications focusing on health issues. A bottom-up method was used to estimate the amount of project-based grants and funding by non-profit organizations, which were directly contacted to obtain this information. Public and non-profit funding for mental health research increased by a factor of 3.4 between 2007 and 2011 reaching €84.8 million, while the share of health research funding allocated to mental health research nearly doubled from 2.2% to 4.1%. Public sources were the main contributors representing 94% of the total funding. Our results have important implications for policy makers, as they suggest that actions specifically aimed at prioritizing mental health research are effective in increasing research funding. There is therefore an urgent need to further undertake such actions as funding in France remains particularly low compared to the United Kingdom and the United States, despite the fact that the epidemiological and economic burden represented by mental disorders is expected to grow rapidly in the coming years.

  10. Win-Win-Win: Reflections from a Work-Integrated Learning Project in a Non-Profit Organization

    Directory of Open Access Journals (Sweden)

    Dale C MacKrell

    2016-05-01

    Full Text Available This paper reports on the educational aspects of an information systems work-integrated learning (WIL capstone project for an organization which operates to alleviate homelessness in the Australian non-profit sector. The methodology adopted for the study is Action Design Research (ADR which draws on action research and design research as a means for framing a project's progress. Reflective insights by the project stakeholders, namely, students, academics, and the non-profit client, reveal a curriculum at work through internal features of the organization; personal features of the participants and features of the external environment. Preliminary findings suggest that students in a WIL project for a non-profit are highly engaged, especially when they become aware of the project’s social value. As well, the improvement of professional skills and emotional intelligence by students is more likely in real-life practice settings than in other less authentic WIL activities, equipping graduates for the workforce with both strong disciplinary and generic skills. Win-win-win synergies through project collaboration represent worthwhile outcomes to education, industry and research.

  11. The College Student Non-profit Social Practice based on the Service-learning Concept--project study of “Safety and rational drug-use in the community” by Sun Yat-sen University%基于服务学习理念的大学生公益活动探析--以中山大学“安全合理用药进社区”项目为例

    Institute of Scientific and Technical Information of China (English)

    丁小球

    2014-01-01

    服务学习是一种将青年志愿服务与大学教育整合的模式。大学生公益性社会实践活动从整体上能促进学生素质的全面提高,特别是沟通能力、社交能力、解决问题能力、与学科相关的知识技巧能力培养等方面,但在活动组织能力方面有待进一步提升。%Taking the project safety and rational drug use in the community, held by Sun Yat-sen University as an example, this paper analyzed and compared the performances before and after participating the public activities from several aspects as: communication skills, social skills, problem-solving skills and other academic skills associated with relative knowledge. On this basis, the article also evaluates how the concept of service-learning applied in nonprofit social practice and provided suggestions about innovation and development of nonprofit social practice for college students.

  12. Bank foundation – a symbiotic legal institution at the crossroad of banking system and non-profit sector

    Directory of Open Access Journals (Sweden)

    Magdalena CATARGIU

    2012-12-01

    Full Text Available In the context of the development and omnipresence, in Europe, of the non-profit sector and due to the diversification of the legal entities that are involved in the configuration of the third sector, an legal analysis of the foundation of banking origins, is very appealing. Throughout this study we aim to point out key moments in the evolution of this particular figure, mainly in the Italian legislation. Nevertheless, we intend to identify the legal nature of the foundation of banking origins in order to draw a line between banking and philanthropic activities.

  13. 78 FR 65151 - Modification of Financial Reporting Requirements for Non-Profit Organizations

    Science.gov (United States)

    2013-10-31

    ... development through investment in and assistance to Community Development Financial Institutions (CDFIs... financial assistance to CDFIs to enhance their ability to make loans and investments, and to provide related... financial services industry. Access to credit, investment capital, and financial services are essential...

  14. Legitimacy, trustee incentives, and board processes: the case of public and private non-profit nursing homes.

    Science.gov (United States)

    Dewaelheyns, Nico; Eeckloo, Kristof; Van Hulle, Cynthia

    2011-01-01

    Using a unique data set, this study explores how type of ownership (government/private) is related to processes of governance. The findings suggest that the neo-institutional perspective and the self-interest rationale of the agency perspective are helpful in explaining processes of governance in both government- and privately owned non-profit organizations. Due to adverse incentives and the quest for legitimacy, supervising governance bodies within local government-owned non-profit institutions pay relatively less attention to the development of high quality supervising bodies and delegate little to management. Our findings also indicate that governance processes in private institutions are more aligned with the business model and that this alignment is likely driven by a concern to improve decision making. By contrast, our data also suggest that in local government-owned institutions re-election concerns of politicians-trustees are an important force in the governance processes of these institutions. In view of these adverse incentives - in contrast to the case of private organizations - a governance code is unlikely to entail much improvement in government-owned organizations.

  15. 非营利组织财务管理问题的对策研究%Solution to the Financial Management Problems of Non-Profit Organizations

    Institute of Scientific and Technical Information of China (English)

    单鹏飞

    2013-01-01

    As the economic development and government reform proceed, non-profit organizations in China are increasing. However, their scales are comparatively small, rules and regulations for their operations are less detailed. In addition, the legal and regulatory system are not complete in financial management, the procurement procedure and materials management are chaotic, the financial information are less transparent, and the performance assessment is difficult to be quantified. In order to boost the healthy and sustainable development of non-profit organizations, professional legislation study institutions should be set up to sound relative laws and regulations, the procurement pro-cess should be normalized, advanced financial management system and specialized talents should be introduced, a professional channel for opening financial information should be built to raise information transparency, and a system for evaluating the performance of the organi-zations should be designed.%随着社会经济的发展和政府改革的推进,我国非营利组织数量在不断增加,但是规模相对较小,相关的规章制度不够具体和完善,在财务管理方面存在着法律法规制度上的不完善、组织内部采购和物资管理混乱、财务信息透明度低、绩效评估难以量化等问题。为促进非营利组织的健康可持续发展,应成立专门的立法研究机构,健全完善相关的法律法规政策;加强采购过程的规范化;引进先进的财务管理系统和专业人才;建立公开财务信息的专业渠道,提高信息的透明度;设计专门的评估系统进行非营利组织绩效的评估。

  16. Earnings Management Also Exists in Non-profit Organizations%非盈利组织液存在盈余管理

    Institute of Scientific and Technical Information of China (English)

    王逸远

    2015-01-01

    Domestic literatures about earnings management pay more attention to the listed company such as for-profit businesses, rarely focusing on non-profit organizations. In this article, through analyzing the characteristics of the non-profit organization, it is concluded that non-profit organizations also have a surplus management motivation, threshold effect will occur by earnings management. And its different forms comparing with enterprises are explored. It is pointed out a possible surplus information error in non-profit organizations in order to cause the attention of the interested party, to strengthen the specification and supervision of non-profit organization.%国内关于盈余管理的文献,多关注上市公司等营利组织,鲜少聚焦于非营利组织。本文通过分析非营利组织的特点,说明非营利组织同样具有盈余管理动机,也会发生盈余管理的门槛效应,并探索其与企业的不同表现方式,指出非营利组织中可能存在盈余信息偏误,以期引起各利害关系人的关注,加强对非营利组织的规范和监督。

  17. Links Between Workplace Spirituality, Job-Related Attitudes, and Value Fit in a Non-Profit Agency.

    Science.gov (United States)

    Schneider, Kimberly T; DeSouza, Eros R; Durst, Renee N

    2015-01-01

    We examined perceptions of spirituality and meaning among 192 employees (77% female) from a non-profit organization in a mid-sized Midwestern city in the United States. We hypothesized that employees' values related to workplace spirituality would be positively related to various measures of job satisfaction and general meaning in life. We also examined employees' perceptions of the fit of their co-workers' values with the agency mission and predicted that these perceptions would act as a moderator of the relationship between employees' workplace spirituality and job satisfaction. Our hypotheses were generally supported. Spirituality predicted work contributing to the meaning of life and various facets of job satisfaction. Implications of the importance of employees' perceptions of organizational fit related to spirituality and the perceived fit of co-workers' values with the organizational mission are discussed.

  18. An analysis of the value of marketing to non-profit organizations: the case of child safety.

    Science.gov (United States)

    Razis, V; Razis, N

    1993-01-01

    This paper considers a broad spectrum of literature concerning the limitations and value of applying marketing management principles from the private sector to public or non-profit organizations. The Child Accident Prevention Foundation of Southern Africa is used as a principle case-study. The authors conclude that there is much to be gained from applying a more systematic approach, providing one adapts business strategies to more complex social environments and objectives. Since both marketing and social issues share the challenge of 'sensitivity serving and satisfying human needs,' (Kotler, 1983 p 272) there are also some instances where business can learn from the experience of social organizations in attempts to influence human behavior.

  19. Applying Marketing Concepts to Non-Profit/Educational Organizations: The Youth Professional’s Responsibilities in Program Marketing & Promotion

    Directory of Open Access Journals (Sweden)

    Keith G. Diem

    2008-12-01

    Full Text Available The degree of participation in community-based youth development programs is typically affected by both the recruitment and retention of participants. A review of literature over more than forty years revealed the value of marketing and promotion to the viability of a company, product, or organization and how it may contribute to company sales or an organization’s membership. This article is focused on the application of marketing concepts to a non-profit organization or educational program. Using a marketing approach to program development can result in improved program quality as well as increased enrollment. Utilizing marketing activities such as needs assessment will aide in ensuring the program remains current in meeting needs and interests of clientele, the community, and society. Promoting an accurate and relevant image is a key in making sure people realize the value of your program.

  20. The Capacity Development of Non-Profit Organizations in the Growth Stage (An Action Research Based on the SSM

    Directory of Open Access Journals (Sweden)

    Harry Nenobais

    2017-06-01

    Full Text Available This research aims in analyzing the capacity development of non-profit organizations in the growth stage through six internal components and four external components at Papuan Pesat Foundation. The approach used in the research is the action research based on the soft systems methodology that consists of two activities that had been done simultaneously, which are the research interest and the problem solving interest (McKay and Marshall, 2001. It fulfills criteria that are systematically desirable and culturally feasible (Flood an Jackson, 1991. Whilst the theory used is according to Brothers and Sherman (2012 that states that there are six internal components that should be strengthened in the growth stage, which are the leadership, the organization’s culture, the role of the board, programs’ extension, the management and infrastructure, the financial sustainable.  Afterwards, according to De Vita, et. al. (2001 there are four organization’s external components that should be maintained, which are the social demographic, the economy/market, the politic and values, and the norms. The result of this research shows the research interest, that the organization needs to be equipped with the transformational leadership, the simple structure design, and the improvement of the role of the board. For the problem solving interest, it needs the working programs’ extension through the correct formulation process, the human resources management, the organization’s financial sustainability. Then the external components which need to be formed are the collaboration among the non-profit organizations, the local government, the private sectors, business activities, politic participations and the public relation.

  1. Study of China's Non-profit Sectors Participating in Emergency Management

    Directory of Open Access Journals (Sweden)

    Shi-jun Wang

    2014-12-01

    Full Text Available How to confront public crisis actively and implement emergency management effectively?, this is a very question for governments in charge of supplying public service and public goods. However, government strength has been proved to be not able to match their own ambitions in emergency management any more. In contrast, the nonprofit sector has an advantage of rapid combined action, extensive social participation, and strong social mobilization over the public and the private sector. Therefore, it is necessary to bring into full play its role in this respect. This paper devotes to give some suggestion for China’s nonprofit sector so as to actively participate in emergency management through analyzing the theoretical basis and present predicament of China’s nonprofit sector participating in emergency management.

  2. Educators' working conditions in a day care centre on ownership of a non-profit organization

    Directory of Open Access Journals (Sweden)

    Kusma Bianca

    2011-12-01

    Full Text Available Abstract Background Working conditions of nursery school teachers have not been scrutinized thoroughly in scientific research. Only a few studies have so far examined work-load and strain in this profession. Preferably, subjective perceptions should be corroborated by data that can be quantified more objectively and accurately. The aim of the present observational field study was to evaluate pedagogical staffs' workflow. Methods In 2009 eleven educators in a day care centre were observed throughout three complete workdays. A total of 250 working hours were recorded. Results An educators' workday lasted on average 07:46:59 h (SD = 01:01:10 h. Within this time span, an average of 02:20:46 h (30.14%, SD = 00:28:07 h were spent on caring, 01:44:18 h on playing (22.33%, SD = 00:54:12 h, 00:49:37 h on educational work (10.62%, SD = 00:40:09, and only 00:05:38 h on individual child contact (1.21%, SD = 00:04:58 h. Conclusion For the first time, educators' workflow in day care centres was studied in real time. Some of the educators' self-reported problems were corroborated. The results of this study form a basis upon which further investigations can be built and measures can be developed for an overall improvement of child care.

  3. Quality evaluation in logistic services

    OpenAIRE

    Franceschini, Fiorenzo; Rafele, Carlo

    2000-01-01

    The paper highlights some problems relevant to the quality measurements in logistic services. "Traditional" logistic indicators are compared with the service dimensions defined in the Parasuraman-Zeithaml-Berry model. Furthermore, the problem of service indicators aging is analyzed and discussed. In order to enhance readers' ability to contribute to the development in the field, the authors pose open-ended questions in the article

  4. Evaluating Service Quality in Universities: A Service Department Perspective

    Science.gov (United States)

    Smith, Gareth; Smith, Alison; Clarke, Alison

    2007-01-01

    Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…

  5. 中国非营利组织人力资源管理的对策%Chinese Non-profit Organization of Human Resources Management Countermeasure Research

    Institute of Scientific and Technical Information of China (English)

    张慧林

    2011-01-01

    In view of our country non-profit organization of human resources management in the existing such as salary welfare difference,lack of staff personnel,lack a sense of belonging,incentive mechanism is not perfect and the brain drain is serious wait for a problem,attempts to correctly grasp the non-profit organization and the meaning of strengthening the nonprofit organization the importance of human resources management perspective,dialectical study and discussion non profit organization to our human resources management challenges,draw on the advantages and avoid disadvantages,adopt corresponding countermeasures,so that the fruits of economic development to improve people's livelihood more embodied,so as to achieve the non-profit organization of human resources management and development purposes,in order to realize the sustainable development of human resources.%文章从非营利组织的含义以及加强非营利组织人力资源管理的必要性的出发,研究非营利组织对我国人力资源管理的挑战以及对策,实现我国人力资源的可持续发展。

  6. TO THE QUESTION OF THE LEGAL CAPACITY OF NON-PROFIT ORGANIZATIONS IN THE LIGHT OF THE REFORM OF CIVIL LEGISLATION OF RUSSIA

    Directory of Open Access Journals (Sweden)

    Kimberg A. N.

    2014-10-01

    Full Text Available During 6 years since 2008 active work on the reformation of the Russian civil legislation has been carried out. The legal capacity of non-profit organizations and improvements in its content proposed by the authors of the reform are considered in the article. The proposed changes wait for the researchers

  7. Non-Profit Ecological Organizations in the Function of the Realization of the Right to Freedom of Association and the Development of Civil Environmental Liability in Kazakhstan

    Science.gov (United States)

    Aitimov, Bolat Zh.; Dussipov, Erkin Sh.; Altynbekkyzy, Alua; Ashimova, Dinara I.; Nurbek, Dana T.; Urazymbetov, Talgat E.

    2016-01-01

    Environmental issues have become a central issue, which is considered not only at the state level, but also in the international arena. At the moment the main initiators of drawing attention to the environment are the environmental non-profit organizations. In developed countries, these organizations provide full support to the government and…

  8. Kindergarten Teachers' Perceived School Culture and Well-Being: A Comparison of Non-Profit-Making and Profit-Making Kindergartens

    Science.gov (United States)

    Wong, Yau Ho P.

    2010-01-01

    Previous research has rarely examined teachers' perceptions of school culture (perceived school culture) and well-being in Hong Kong's non-profit-making (NPM) and profit-making (PM) kindergartens. Thus, the purpose of this study was twofold: first, it examined the relationships between Hong Kong kindergarten teachers' perceived school culture and…

  9. Analysis of Funding Sources and Methods of Non-profit Organization%非营利组织筹资渠道与方式探析

    Institute of Scientific and Technical Information of China (English)

    戚舟波

    2011-01-01

    Various non-profit organizations have become the important form of social organization. Expanding financing channels, flexibly using various means of financing, and improving their fund-raising capacity is the problem to be solved for non-profit organization. This paper summarizes and analyzes the status and problems of financing of non-profit organization, and proposed countermeasures to expand financing channels and methods for non-profit organizations.%各类非营利组织已成为重要的社会组织形式,拓展筹资渠道,灵活运用各种筹资方式,提高自身筹资能力,是目前大多数非营利组织急待解决的问题.本文在分析总结非营利组织筹资现状和问题的基础上,提出拓展非营利组织筹资渠道与方式的对策措施.

  10. Age differences in career activities among higher-level employees in the Netherlands: a comparison between profit sector and non-profit sector staff

    NARCIS (Netherlands)

    Heijden, van der Beatrice Isabella Johanna Maria

    2006-01-01

    The present study describes age differences in the occurrence of career activities among profit sector and non-profit sector employees in the Netherlands. Three different types of variables have been studied, i.e. individual, job-related and organizational variables. Hypotheses have been tested with

  11. Evaluation of Reference Services--A Review

    Science.gov (United States)

    Kuruppu, Pali U.

    2007-01-01

    Understanding the inherent deficiencies in reference service as provided is critical to providing effective, high quality service. Quantitative and qualitative research methodologies, as well as a combination of both, are being used to evaluate these services. The identification of appropriate research methodology is critical to an effective…

  12. The DLESE Evaluation Core Services Project

    Science.gov (United States)

    Buhr, S. M.; Barker, L. J.; Reeves, T. C.

    2003-12-01

    The DLESE Evaluation Core Service project will conduct evaluation of DLESE and provide evaluation consultation, resources and services to the DLESE community. Through this work we anticipate that we will learn more about the impact and use of digital libraries, and will promote an evaluation mindset within the geoscience education community. Activities of the DLESE Evaluation Service team include 1) evaluation planning for and of DLESE, 2) conducting formative evaluation of DLESE (user needs, data access, collections, outreach), 3) conducting classroom evaluation of DLESE use on teaching practices and learning outcomes, and 4) collection, synthesis, and reporting of evaluation findings garnered from all core teams and major projects. Many opportunities for community involvement exist. A strand group convened during the 2004 DLESE Annual Meeting took DLESE Evaluation as their topic, provided recommendations and will continue their activities through the year. The related Evaluation Toolkit collection is now discoverable through DLESE, and upcoming activities of all the core teams will provide evaluation opportunities to be described. Other community opportunities include consulting with Evaluation Service for education grant proposals, attending an evaluation workshop,and applying for an Evaluation Minigrant (up to \\$5K per award) Progress to date will be discussed, the Evaluation Core Services team members will be introduced, and plans and opportunities will be described in more detail.

  13. THE MARKETING MENTALITY WITHIN THE ORGANIZATION - A COMPARATIVE STUDY BETWEEN COMPANIES AND NON-PROFIT ORGANIZATIONS IN ROMANIA

    Directory of Open Access Journals (Sweden)

    Pop Nicolae Al.

    2015-07-01

    Full Text Available In contemporary Marketing theory and practice, debates regarding the role and place of the homonymous activity within the company are frequent. The development of a marketing mentality, as specialists state, allows the implementation of a marketing vision in all the organization’s departments, regardless of the activities performed. The economic theory enunciates all the more the existence of a marketing doctrine urged to ensure the methodological frame of the organization regarding market and consumer orientation. Based upon two selective exploratory market research performed among the major distributors of electro-technical materials and electro-technical solutions integrators, respectively among some public faculties’ management the authors want to examine the existence and the decision makers’ responsiveness regarding the implementation of a marketing mentality in one’s organization. The conclusions concern both business environment and academic non-profit organizations’ activity. The connection between the marketing mentality as an essential premise for the development of the entrepreneurial university concept is also emphasized.

  14. Vertically integrated educational collaboration between a college of veterinary medicine and a non-profit animal shelter.

    Science.gov (United States)

    Snowden, Karen; Bice, Kathryn; Craig, Tom; Howe, Lisa; Jarrett, Melissa; Jeter, Elizabeth; Kochevar, Deborah; Simpson, R Bruce; Stickney, Mark; Wesp, Ashley; Wolf, Alice M; Zoran, Debra

    2008-01-01

    The College of Veterinary Medicine and Biomedical Sciences (CVMBS) at Texas A&M University (TAMU) has developed a multifaceted program in partnership with the Brazos Animal Shelter to provide teaching opportunities with shelter animals during all four years of the professional curriculum. In the first three semesters of the professional program, students working in small groups spend two hours per semester at the shelter performing physical examinations, administering vaccinations and anthelmintics, completing heartworm or FeLV/FIV testing, and performing simple medical treatments. In an expanded fourth-year program, groups of six students spend 16 contact hours at the shelter during two-week rotations, completing similar tasks. Through this program, each student practices animal-handling skills and routine procedures on an average of 150 to 200 dogs and cats. In addition, during third- and fourth-year surgery courses, student teams spay or neuter an average of 12 to 18 dogs or cats each week. More than 800 animals are spayed/neutered annually through this program, and each student directly participates in 12 to 15 spay/neuter survival surgeries. The program represents a creative approach to veterinary training that conscientiously uses animal resources in a positive fashion. We believe that this is a successful partnership between a state-supported veterinary college and a non-profit shelter that benefits both agencies. We encourage other veterinary colleges to explore similar partnership opportunities to provide optimal training for professional students while using animal resources efficiently.

  15. 论非营利组织在水库移民后期扶持中的作用%Functions of Non-profit Organizations in Later-stage Support of Reservoir Immigrants

    Institute of Scientific and Technical Information of China (English)

    嵇雷

    2013-01-01

      水库移民后期扶持系统的组织结构包括政府、企业、非营利组织。其中,非营利组织以其特有的组织优势,在提供社会服务、化解社会风险、保障移民权益、增进移民整合、提升社会资本存量、促进移民社会发展等方面发挥了重要作用。%Organizations which support reservoir immigrants after moving include governments, enterprises and non-profit organizations (NPO). Among these, NPO with its special advantages is vital to provide social service, eliminate social risks, protect immigrants, rights, promote integration of them, increase their social capital and hasten social development.

  16. The politics of evaluating Aboriginal Health Services.

    Science.gov (United States)

    Moodie, R

    1989-01-01

    Evaluation of Aboriginal Health Services (AHSs) has become a topic of importance to service providers and governments in recent years. This paper examines some of the difficulties AHSs have in conducting evaluation and presents an example of an inappropriate evaluation methodology as proposed by the Commonwealth Department of Aboriginal Affairs (DAA) in 1986. The paper examines the contradictory nature of the DAA proposal and the mistrust it has engendered in many AHSs. It then highlights some of the political difficulties in developing meaningful national and community health objectives as a basis for sound evaluation of health services. The paper concludes by identifying some of the processes whereby more appropriate evaluation methodologies might be developed and suggests that negotiation and consultation with the Aboriginal communities and their health services are imperative to successful evaluation.

  17. Pan-London tuberculosis services: a service evaluation

    Directory of Open Access Journals (Sweden)

    Belling Ruth

    2012-07-01

    Full Text Available Abstract Background London has the largest proportion of tuberculosis (TB cases of any western European capital, with almost half of new cases drug-resistant. Prevalence varies considerably between and within boroughs with research suggesting inadequate control of TB transmission in London. Economic pressures may exacerbate the already considerable challenges for service organisation and delivery within this context. This paper presents selected findings from an evaluation of London’s TB services’ organisation, delivery, professional workforce and skill mix, intended to support development of a strategic framework for a pan-London TB service. These may also interest health service professionals and managers in TB services in the UK, other European cities and countries and in services currently delivered by multiple providers operating independently. Methods Objectives were: 1 To establish how London’s TB services are structured and delivered in relation to leadership, management, organisation and delivery, coordination, staffing and support; 2 To identify tools/models for calculating skill mix as a basis for identifying skill mix requirements in delivering TB services across London; 3 To inform a strategic framework for the delivery of a pan-London TB service, which may be applicable to other European cities. The multi-method service audit evaluation comprised documentary analysis, semi-structured interviews with TB service users (n = 10, lead TB health professionals and managers (n = 13 representing London’s five sectors and focus groups with TB nurses (n = 8 and non-London network professionals (n = 2. Results Findings showed TB services to be mainly hospital-based, with fewer community-based services. Documentary analysis and professionals’ interviews suggested difficulties with early access to services, low suspicion index amongst some GPs and restricted referral routes. Interviews indicated lack of managed

  18. Analysis of administrative mechanism of non-profit geological survey industry%公益性地质调查行业管理机制探索

    Institute of Scientific and Technical Information of China (English)

    张丽佳; 方伟

    2014-01-01

    为了探索和完善公益性地质调查行业管理机制,本文在分析公益性地质调查行业运行现状的基础上,分析了公益性地质调查在管理中的问题,如整个行业运行过程中管理方式单一、中央和地方的协调性不高、权利分配不够清晰、公益性特点不够突出等。通过借鉴和对比气象、测绘、地震三个行业的管理机制,从四个方面提出了公益性地质调查行业完善自身管理机制的建议:完善行业法律体系;在机构设置上更强调对服务项目的管理;在管理机制上丰富上下级沟通形式,强化管理层次和职权分配;项目设立上充分发挥行业特点,挖掘本身的服务潜力,紧跟社会需求。%This research investigates the current operation of non-profit geological survey industry , aiming to explore and perfect the administration of public geological survey .The authors find that the main problem facing public geological survey administration is that the administrative approach in the w hole management process is simplex .Consequently ,the boundary between central power and local power is not delimited ,which leads to redundant coordinated actions .To cope with these problems ,this paper puts forward four solutions on the administration institution perfection immediately after comparative institution analysis on meteorology administration ,survey administration and seismological administration .The solutions are as follows :first ,efforts should be made to perfect industry laws ;second ,priority of organization set-up should be given to services projects administration;third ,do improvement on hierarchy or vertical communications and delimit authority boundaries more clearly ;last but not least ,establishment of projects should be social demand oriented to make full use of industry own services potential .

  19. How to Evaluate Executive Outplacement Services.

    Science.gov (United States)

    Branham, F. Leigh

    1983-01-01

    Discusses ways to evaluate outplacement services that are designed to provide displaced executives with skills assessment, resume development, interview preparation, a place from which to work, and continued training and counseling to ensure a smooth career transition. (JOW)

  20. Semantic web services advancement through evaluation

    CERN Document Server

    Blake, Brian; König-Ries, Birgitta; Küster, Ulrich

    2012-01-01

    Including a useful overview of the latest research on implemented SWS technologies, this volume details a variety of current semantic service approaches and provides valuable material that will enhance future SWS evaluation methodologies and techniques.

  1. How to Evaluate Executive Outplacement Services.

    Science.gov (United States)

    Branham, F. Leigh

    1983-01-01

    Discusses ways to evaluate outplacement services that are designed to provide displaced executives with skills assessment, resume development, interview preparation, a place from which to work, and continued training and counseling to ensure a smooth career transition. (JOW)

  2. Comparing tools for Service Quality Evaluation

    OpenAIRE

    Franceschini, Fiorenzo

    1998-01-01

    Service quality evaluation is one of the main issues that have recently drawn managers' and researchers' attention. The definition of an evaluation standard not dependent on any particular service context has determined the popularity of many different quality tools. In this paper we show a comparative analysis of the affected tools that are widely used. These are summarized in an orientation map. Moreover we present some results of an experiment carried out with two of the major quality tool...

  3. Communicating Corporate Community Involvement: Partnership, sponsorship, or donation? A study of companies’ relationships with sports, culture and non-profit organizations

    OpenAIRE

    Clementsen, Margrethe Tombre

    2014-01-01

    This thesis studies how companies communicate their corporate community involvement (CCI), and how consumers’ respond to various communication strategies in this regard. Companies’ CCI may entail relationships with different organizations in the community. It is common for companies to have relationships with different organizations within sports and culture, as well as non-profit organizations. These relationships may vary according to the scope of activities and the company’s involvement. S...

  4. 非营利组织发展模式的比较研究%A Comparative Study on the Development Model of Non-profit Organizations

    Institute of Scientific and Technical Information of China (English)

    吕慧

    2013-01-01

    Along with the social development, non-profit organization play a growing role for national management and optimization of social resources, the development of nonprofit organization is an important indicator of democratic society and developed degree. Dif erent organizations in dif erent areas also have dif erent characteristics, the goal of this paper is to analyses the development mode of non-profit organization , and give some suggestions on the basis of the comparison of dif erent development model of non-profit organizations .%  随着社会不断发展,非营利组织对于国家治理和社会资源优化的作用日益凸显,非营利组织的发展更是社会民主程度和发达程度地重要指标。不同地区的非营利组织也具有不同特色,本文在对比不同的发展模式的基础上对非营利组织发展提出一些建议。

  5. 非营利组织企业所得税税务筹划研究%Enterprise income tax planning of non-profit organization

    Institute of Scientific and Technical Information of China (English)

    刘家乡; 刘景娟

    2012-01-01

    为了研究非营利组织所得税税务筹划的思路和方法,对企业进行所得税税务筹划的理论与实践以及非营利组织与企业的区别进行了探讨。分析认为:非营利组织应根据所得税一般计税机理和相关法律法规,从纳税主体身份、收入、税率3个方面进行所得税税务筹划。%In order to study the non-profit organization income tax planning, this thesis analyzes the theory and practice of enterprise income tax planning and the difference between non-profit organization and enterprise. The conclusion is that non-profit organization's income tax planning should attend to iden- tity of taxpayer, income and tax rate and be based on general tax calculation mechanism of income tax and related laws and regulations.

  6. "When doing good is just the start to being good": a possible tool to improve the organizational effectiveness of non-profit health care organizations.

    Science.gov (United States)

    Mueller, Jens

    2007-01-01

    Health care is an area where many non-profit organizations do good work, relieving governments and for-profit providers of workload. They contribute often specific knowledge and competence or provide better access to patients through their cultural and ethnic affiliations. Non-profit organizations, NPOs, are often dependent on one or more significant donors, sometimes governments, sometimes for-profit health providers and mostly private/corporate donors with an interest in specific medical areas, such as Alzheimers, or in unique communities, such as the Laotian neighborhoods in Southern California. In the media, high profile scandals involving financial irresponsibility have caused shock waves around the world. Concerns among some donors over the lack of a transparent performance measurement of non-profit entities have increased with the greater call for transparency and good governance in the corporate world. Not all the scandals have been in the commercial sector; some Not for Profit Organizations (NPOs) have been identified as having less than credible governance structures (Thomson, 2003). The watchdog organization SustainAbility reported that accountability and transparency are issues on which several NPOs are found wanting (Anon., 2003) and the New York Times reports that until recently NPOs were thought to be exempt from traditional oversight; their do-good nature and the commitment of their participants were thought to be sufficient to produce positive results (Christensen, 2004).

  7. 非营利组织财务开发策略分析:利益相关者视角%Financial Development Strategy of Non - profit Organizations (NPO) Based on the Perspective of Stakeholders

    Institute of Scientific and Technical Information of China (English)

    程博; 王建玲; 熊婷

    2011-01-01

    When both the "government" and "market" fail to function, non -profit organizations are created and the social structure of modern triple is built. As the third sector, the non -profit organizations, in providing the public goods and services distribution, have too much responsibility for social development in the transformation of society in China. However, the bottleneck of funds of non -profit organization in China restrain their development. Many scholars from political and administrative science, sociology, management, economics and governance studied the necessity of nonprofit organizations and the value and significance. So far as it is concerned, there is few about the system of financial development of the non - profit organizations. Therefore, this article attempts to explore the stakeholder perspective studies, by establishing the concept of public relations model and a series of financial development strategy for Chinas financial development for nonprofit organizations in order to provide guidance to try to alleviate or solve the main difficulties they face and achieve a healthy and sustainable development.%“政府”和“市场”双双失灵之时产生了非营利组织,构筑了现代三元社会结构.作为第三部门的非营利组织为社会提供公共产品和服务配送,在中国的转型社会中肩负着太多的责任,其发展状况是中国社会能否成功转型的关键,然而,资金瓶颈制约着中国非营利组织的生存和发展.众多学者已从政治学、行政学、社会学、管理学、经济学以及治理与善治等视角研究非营利组织存在的必要性和作为社会公益人不断演进的价值及意义,但迄今为止,系统研究非营利组织财务开发的文献甚少.因此,从利益相关者视角进行探索性研究,建立公共关系概念模型,提出了一系列财务开发策略,为我国为非营利组织财务开发提供指导意见,试图缓解或解决其所面临的主要困境,以实现健康可持续发展.

  8. Practical guidance on undertaking a service evaluation.

    Science.gov (United States)

    Moule, Pam; Armoogum, Julie; Dodd, Emily; Donskoy, Anne-Laure; Douglass, Emma; Taylor, Julie; Turton, Pat

    2016-07-06

    This article describes the basic principles of evaluation, focusing on the evaluation of healthcare services. It emphasises the importance of evaluation in the current healthcare environment and the requirement for nurses to understand the essential principles of evaluation. Evaluation is defined in contrast to audit and research, and the main theoretical approaches to evaluation are outlined, providing insights into the different types of evaluation that may be undertaken. The essential features of preparing for an evaluation are considered, and guidance provided on working ethically in the NHS. It is important to involve patients and the public in evaluation activity, offering essential guidance and principles of best practice. The authors discuss the main challenges of undertaking evaluations and offer recommendations to address these, drawing on their experience as evaluators.

  9. Research on the autonomy and effectiveness of non-profit organizations in the field of the strong government:A case study of T Community in Tianjin%强政府场域下公益组织的行动自主性与实效性研究--以天津市T社区为例

    Institute of Scientific and Technical Information of China (English)

    孙晓冬

    2015-01-01

    The alignment degree between autonomy and effectiveness is the key influencing factor in the relationship between non-profit organizations and government departments. Through a case study on the running of non-profit organizations ranging from the civilian-run to the government-run, the present essay shows that the relation between the state and the society synchronizes with the interaction and conflicts between the government and social organizations in practice, that government trust is an important factor in influencing the autonomy and effectiveness of non-profit activities. Hence, the mode of government-run public welfare is sketched, which means that the local government establishes the organization, sponsors major portion of the capital for its business, and supervises and evaluates it without interfering in its practice. In the field of strong administration, government-run non-profit activities can coordinate effectively the relationship between the government and the non-profit organization, balance the conflicts between autonomy and effectiveness, and serves as a rational choice of preliminary development of non-profit organization in the community. Non-profit organizations cannot step into the civilian-run non-profit type in participating in community governance, and government-run profit may be the first step in this complicated transformation process.%自主性与实效性之间的契合程度是决定公益组织与政府部门互动形式的关键,以自主性为核心的传统分析范式容易忽视组织行动的实效性。通过对公益组织运作形式由民办到官办的个案研究发现:实践层面的“国家—社会”关系是在政府与公益组织的互动与冲突中演化发展的,政府信任是影响公益组织行动自主性与实效性的重要因素,由此勾勒出官办公益模式,即由地方政府设立并提供主要运作资金,在不干预组织具体实践的情况下对其进行监督与评估。在

  10. Indicators of mental health services evaluation process

    Directory of Open Access Journals (Sweden)

    Ana Caroline Gonçalves Cavalcante

    2014-03-01

    Full Text Available This descriptive, exploratory and qualitative study was performed with the objective to evaluate the structure of the Mental Health Service Network of the Municipal Health Department of Goiania, the capital city of Goias state, Brazil. Data were collected using a semi-structured instrument and photographic records, and analyzed using Atlas.ti 6.2, and based on Donabedian’s theoretical framework. Various conditions were observed for service facilities; from structures that were precarious and unsuitable for therapy, to facilities that were welcoming and had good accessibility. The main positive aspect was the diversity of multidisciplinary teams. Making service facilities appropriate is imperative, although it is recognized that the municipality is currently undergoing reformulation, aiming at meeting the needs of the National Policy for Mental Health. Furthermore, intersectoral partnerships should be established for evaluation processes, particularly in the academia and service domains, which could generate the desired impact on health care to clients of specialized services. Descriptors: Health Services Evaluation; Mental Health; Structure of Services.

  11. Food products qualifying for and carrying front-of-pack symbols: a cross-sectional study examining a manufacturer led and a non-profit organization led program.

    Science.gov (United States)

    Emrich, Teri E; Cohen, Joanna E; Lou, Wendy Y; L'Abbé, Mary R

    2013-09-13

    Concern has been raised that the coexistence of multiple front-of-pack (FOP) nutrition rating systems in a marketplace may mislead consumers into believing that a specific food with a FOP is 'healthier' than foods without the symbol. Eleven summary indicator FOP systems are in use in Canada, including one non-profit developed system, the Heart and Stroke Foundation's Health Check™, and ten manufacturer-developed systems, like Kraft's Sensible Solutions™. This study evaluated FOP's potential to mislead consumers by comparing the number of products qualifying to carry a given FOP symbol to the number of products that actually carry the symbol. The nutritional criteria for the Health Check™ and the Sensible Solutions™ systems were applied to a 2010-2011 Canadian national database of packaged food products. The proportion of foods qualifying for a given FOP system was compared to the proportion carrying the symbol using McNemar's test. Criteria were available to categorize 7503 and 3009 of the 10,487 foods in the database under Health Check™ and Sensible Solutions™, respectively. Overall 45% of the foods belonging to a Health Check™ category qualified for Health Check's™ symbol, while only 7.5% of the foods carried the symbol. Up to 79.1% of the foods belonging to a Sensible Solutions™, category qualified for Sensible Solutions's™ symbol while only 4.1% of the foods carried the symbol. The level of agreement between products qualifying for and carrying FOP systems was poor to moderate in the majority of food categories for both systems. More than 75% of the products in 24 of the 85 Health Check™ subcategories and 9 of 11 Sensible Solution™ categories/subcategories qualified for their respective symbols based on their nutritional composition. FOP systems as they are currently applied are not, in most instances, a useful guide to identifying healthier food products in the supermarket as many more products qualify for these systems than the number

  12. Faktor-Faktor Yang Mempengaruhi Manajemen Strategik pada Organisasi Non Profit (Studi Manajemen Strategik pada Dinas Propinsi Jawa Timur

    Directory of Open Access Journals (Sweden)

    Dewie Tri Wijayati

    2010-01-01

    Full Text Available Strategic Management has significant role for East Java Province governmental organization in order to improve public service quality. In the local autonomy era all the organizations are suited to be able to make appropriate policies to anticipate environment change and to fulfill public demand of qualified service. This research studies focus on factor that affect process of that strategic management. This research proposed three variables, power, leadership and commitment. As “explanatory reseach” this research aimed to explain some problems which formulated as follow: (a Does power influences to strategic management at East Java Province governmental organization? (b Does leadership influences to strategic management at East Java Province governmental organization? (c Does commitment influences to strategic management at East Java Province governmental organization? By differing strategic management into three dimension: formulation, implementation, and evaluation, then analyse that used “Structural Equation Modelling” (SEM was very suitable because there were two analysis stages (Second Order Confirmatory. Despite, it was wished contribution of the three dimensions of management would be studied. The respondents are 220 persons representing all the kind of East Java Province governmental organization: departement (dinas, committee (badan, and office. According to result of study, it results several conclusions: a the power and leadership negatively affected strategic management. There were because of bureaucratic-centralistic power and directive leadership, (b the commitment affected strategic management, specifically on implementation stage, (c the leader can’t maximaized transforming existing power for success of strategic management, (d the strategic management can’t maximize improving public service because of there are the bureaucartic-centralistic power and directive leadership.

  13. The Information Service Evaluation (ISE Model

    Directory of Open Access Journals (Sweden)

    Laura Schumann

    2014-06-01

    Full Text Available Information services are an inherent part of our everyday life. Especially since ubiquitous cities are being developed all over the world their number is increasing even faster. They aim at facilitating the production of information and the access to the needed information and are supposed to make life easier. Until today many different evaluation models (among others, TAM, TAM 2, TAM 3, UTAUT and MATH have been developed to measure the quality and acceptance of these services. Still, they only consider subareas of the whole concept that represents an information service. As a holistic and comprehensive approach, the ISE Model studies five dimensions that influence adoption, use, impact and diffusion of the information service: information service quality, information user, information acceptance, information environment and time. All these aspects have a great impact on the final grading and of the success (or failure of the service. Our model combines approaches, which study subjective impressions of users (e.g., the perceived service quality, and user-independent, more objective approaches (e.g., the degree of gamification of a system. Furthermore, we adopt results of network economics, especially the "Success breeds success"-principle.

  14. Customer control and evaluation of service validity and reliability

    NARCIS (Netherlands)

    van Raaij, W. Fred; Pruyn, Adriaan T.H.

    1998-01-01

    A control and attribution model of service production and evaluation is proposed. Service production consists of the stages specification (input), realization (throughput), and outcome (output). Customers may exercise control over all three stages of the service. Critical factors of service

  15. Evaluation of Kentucky's Extended School Services Program.

    Science.gov (United States)

    Meehan, Merrill L.; Cowley, Kimberly S.; Schumacher, Debbie; Hauser, Brenda

    The Extended School Services (ESS) program was established in 1990 as part of the Kentucky Education Reform Act. The program extends the school day, week, or year for students at risk of academic failure, providing them with additional instructional time to help them meet academic goals. An evaluation of ESS in 2001 utilized statewide surveys and…

  16. Assessment and Evaluation Methods for Access Services

    Science.gov (United States)

    Long, Dallas

    2014-01-01

    This article serves as a primer for assessment and evaluation design by describing the range of methods commonly employed in library settings. Quantitative methods, such as counting and benchmarking measures, are useful for investigating the internal operations of an access services department in order to identify workflow inefficiencies or…

  17. 德国职业教育公益性实践及其对中国的启示%The Practice on the Non-profit Vocational Education in Germany and Its Inspiration to China

    Institute of Scientific and Technical Information of China (English)

    杜艾芳

    2012-01-01

    The non-profit vocational education is that the vocational education has the non-profit attribute in the abstract. The practice of the non-profit vocational education in Germany has laid a sol- id foundation for the national competitiveness. The current Chinese vocational education has the non- profit attribute, but it's not completely non-profit, which objectively not only has the necessity to fur- ther promote the non-profit attribute, but has great space to make efforts in the non-profit attribute as well. Nowadays and in the future stage, we should draw lessons from German experience and promote the transformation of non-profit vocational education.%职业教育的公益属性,就是职业教育在其抽象意义上所具有的公益教育之性质特点。德国职业教育公益性实践为德国国家竞争力奠定了坚实基础。当前,中国职业教育是一种具有公益属性因素的不完全公益教育,客观上不仅具有进一步推进公益属性化发展的现实必要性,而且依然具有很大的公益属性努力空间。当前和今后一个时期,中国的职业教育应当借鉴德国经验,有针对性地推进职业教育公益属性的转型。

  18. Analysis of the Reshaping Strategy of Non-profit Organizations' Image under the Background of Micro-propagation%微传播背景下非营利性组织形象重塑策略探析

    Institute of Scientific and Technical Information of China (English)

    何云春

    2015-01-01

    非营利性组织在提供公共产品,完善社会保障,增加就业岗位以及公共事业服务等方面发挥了重要的作用. 但微媒体的广泛运用使得非营利性组织的形象受到了巨大的冲击. 微传播背景下的非营利性组织公信力弱化的根源在于政府相关法律制度不健全,组织自身素质存在缺陷以及社会监督体系不完善. 只有政府尽快完善相关法律制度,组织自身在加强宣传的同时努力提升服务能力和水平;社会公众增强自身素质并积极参与和监督以及微传播媒体信息选择机制不断完善,重塑非营利性组织的良好形象才有可能实现.%Nonprofit organizations play an important role in the provision of public goods,perfecting the social security,increasing jobs and public utility services.But the widespread application of micro media has made a negative impact on the image of the non-profit organizations.Micro propagation under the background of nonprofit organization credibility weakening is rooted in that the government related legal system is not sound,the organizations have their own quality defects and the social supervision system is not perfect.Only when the government perfects the relevant legal system as soon as possible,the organization itself strengthens publicity while improving the ability and level of services,the public enhance their quality and actively participate in and supervise that,Micro-media information selection mechanism has been improved can the renewing the good image of the non-profit organizations be achieved.

  19. 从非盈利组织视角看民办高等教育%From the perspective of private higher education non-profit organizations

    Institute of Scientific and Technical Information of China (English)

    赵凤伟

    2013-01-01

    民办高等学校是一个特殊的非盈利组织,其办学活动处于公益与盈利的矛盾冲突之中,具有较强的独立性和专业性。由于多方面的原因,我国民办高校的市场化特征表现得非常明显,对我国民办高等教育的发展产生着重大影响。从非盈利组织视角看,获取公众支持和混合支持是私立(民办)高等教育发展的共同趋势。%Private colleges and universities is a special non-profit organization whose activities are in public schools and profitability among the conflicts, with strong independence and professionalism. Due to various reasons, China's market-oriented private colleges were very obvious characteristic of the development of private higher education produce significant impact. From the perspective of non-profit organizations to obtain public support and mixed support private (private) common trend of higher education development.

  20. Evaluating a Service-Oriented Architecture

    Science.gov (United States)

    2007-09-01

    architectural pattern used in the Consumer Web site is the Model-View-Controller ( MVC ) pattern to promote modifiability. This design decision should...Evaluating a Service-Oriented Architecture Phil Bianco, Software Engineering Institute Rick Kotermanski, Summa Technologies Paulo Merson...Software Engineering Institute September 2007 TECHNICAL REPORT CMU/SEI-2007-TR-015 ESC-TR-2007-015 Software Architecture Technology Initiative

  1. Comprehensive evaluation methods for dam service status

    Institute of Scientific and Technical Information of China (English)

    WU ZhongRu; XU Bo; GU ChongShi; LI ZhanChao

    2012-01-01

    More than 87000 dams have been built in China,and about one third of them are risky projects.A number of high and ultra-high dams are being constructed in China's western region.The current dam construction practice tends to focus on socio-economic benefits and neglect the environment and ecology.Furthermore,periodic examinations are intended to ensure the structural safety of dams.This paper proposes a general evaluation principle for dam service.This principle stipulates that dam projects should have maximum socio-economic benefits and minimum negative effects on the environment and ecology.To satisfy the general principle of mutual harmony,socio-economic benefits,dam safety,environment,and ecology are analyzed,and the evaluation methods for dam service status are discussed.Then,a fusion algorithm of interlayer assessment is proposed on the basis of evidence theory and the fuzzy comprehensive analysis method.Finally,a comprehensive evaluation model is established.Example analysis shows that the proposed theories and methods can fulfill scientific assessment of the service status of dams.

  2. A Series of Studies on Benefit Analysis of Chinese Medical and Health Undertakings:Social Benefit Analysis of China's Non-profit and For-profit Medical and Health during 2005-2009%中国医疗卫生事业效益分析之系列研究——2005-2009年中国非营利与营利医疗卫生效益分析

    Institute of Scientific and Technical Information of China (English)

    李敏; 顾俊

    2012-01-01

    研究2005-2009年全国非营利与营利医疗卫生的发展,中国医疗卫生事业以非营利性为主.医院占据主要床位数.营利医疗机构运用外部资产能力强,非营利机构长期偿债能力强.营利医疗机构有效控制成本费用,就诊方便,住院便捷,以优质医疗服务不断取得社会效益.两类机构还有很大利用资源的空间和提高管理水平.%The development of the national non-profit and for-profit medical health during 2005-2009 was studied, and Chinese medical and health undertaking is given priority to non-profit: Hospitals dominate the number of beds. It is strong to use the ability of external assets for for-profit medical institutions, and it is strong to the long-term solvency of non-profit organization, For-profit medical institutions effectively control costs, convenience for treatment and hospitalization, and gets social benefits constantly with high-quality medical services. These two institutions have great space of use of resources, and can improve the management level.

  3. Evaluation of hospital service level agreements.

    Science.gov (United States)

    Berbée, Rieneke G; Gemmel, Paul; Droesbeke, Brenda; Casteleyn, Hugo; Vandaele, Darline

    2009-01-01

    The purpose of the paper is to evaluate the development and use of service level agreements (SLAs) in a Belgian hospital from a client's point of view. The paper is based on a theoretical framework indicating the variables that influence the relationship between the use of a specific governance mechanisms and performance, a new instrument was developed and applied on a convenience sample of 107 SLA clients from a Belgian hospital. SLAs are useful for hospitals, as they improve people's insight into processes, stimulate people to think about performance measurement and, in some cases, also lead to improved services. The main advantages of SLAs do not really lie in improved relationships and better fits with clients' needs, but in improved process mapping and improved performance measurement. The questionnaire from this research study proves to be a useful and reliable instrument for evaluating internal SLAs from a client's point of view. The results of this study are limited, as they are only based on one Belgian institution. Other limitations include the posttest-only research design and the unequal distribution of the respondents over the different SLAs. Recommendations for future research include applying the questionnaire in other Belgian hospitals and in settings where both a pretest and posttest can be conducted. As far as known, no other studies have yet evaluated the effectiveness of SLAs in the healthcare sector. While a fairly-substantial amount of scientific literature deals with SLAs in the world of ICT, this literature is often very specific and cannot always be applied to other service sectors.

  4. Applying the Balanced Scorecard Strategic Evaluation Method to a University Athletic Department

    Directory of Open Access Journals (Sweden)

    THANOS KRIEMADIS, ANDREAS KOTSOVOS & PANAYIOTIS ALEXOPOULOS

    2008-01-01

    Full Text Available The Balanced Scorecard (BSC has been extensively used in manufacturing organisations, service organisations, non-profit organisations, and governmental organizations with outstanding results (Kaplan and Norton, 2001b. Performance measures are at the core of the BSC system.However, financial measurement alone does not reflect the organisational mission of governmental and non-profit organisations; rather the mission of government or non-profitorganisation should be placed at top of the BSC in measuring whether such an organisation has been successful. Hence, the greatest difference between businesses and nonprofit organisations lies in the achievement of the mission.The purpose of this article is to present the evaluation of the performance of a University Athletic Department using the balanced scorecard strategic approach which includes four dimensions such as: (a the customer dimension, (b the financial dimension,(c the learning and growth dimension and (d the internal business process dimension.

  5. Problems in Development of Non-profit Organizations in China and Countermeasures%我国发展非营利组织的问题和对策

    Institute of Scientific and Technical Information of China (English)

    叶韵

    2013-01-01

      Starting from the problems in the development of non-profit organizations in China, this article gives the suggestions on how government create conditions to promote the development of non-for-profit organizations, and how nonprofit organizations continuously improve their capacity for survival and development.%  本文从我国非营利组织发展中存在的问题出发,对政府应如何创造条件推动非营利组织的发展,非营利组织应如何不断提高自身生存和发展能力提出了建议。

  6. Need of fostering academic research for bridging the gap of and ldquo;science- commerce disconnect and rdquo; in and lsquo;non-profitable' therapy areas

    Directory of Open Access Journals (Sweden)

    Anant D. Patil

    2016-12-01

    Full Text Available Pharmaceutical companies share the goal of patient benefit with healthcare professionals. However, they are commercial organizations and hence, sometimes, commercial interest may take over science, resulting in and ldquo;science-commercial disconnect and rdquo;. This can result in innovation-deficit and financial burden on the patients. Finding new indications for existing drugs and promoting academic research in and lsquo;non-profitable areas' are some measures to curtail pharmaceutical innovation-deficit. Greater involvement of academicians and non-government organizations in clinical research with government support/funding will help in providing best treatment options to the patients for better outcomes. [Int J Basic Clin Pharmacol 2016; 5(6.000: 2295-2297

  7. ①浅谈公益性农业科研单位绩效管理%Performance Management in Non-profit Agricultural Research Institutions

    Institute of Scientific and Technical Information of China (English)

    孔伟丽; 孙慧武; 莽琦; 崔鹤; 郑志灵

    2016-01-01

    With its in-depth development in non-profit agricultural research institutions, with its in-depth development of the national science and technology system reform, performance management as the most effective modern government management, has become increasingly important to promote the comprehensive development of research institutions. In this paper, the current performance management practice of non-profit agricultural research institutions was analyzed and the pending key issues were discussed. Countermeasures for further development were put forward in order to boost the scientific management.%随着公益性农业科研单位绩效管理的深入推进,随着国家科技体制改革的深入开展,绩效管理作为当代政府管理最有效的工具,其对公益性农业科研单位的综合管理和发展日益重要,因此探讨如何有效开展已刻不容缓。本文通过分析公益性农业科研单位绩效管理的有效做法、需要着力研究解决的重点问题,有针对性提出了深入开展绩效管理的对策建议,以期更好的助推农业科技管理工作,促进农业发展。

  8. Evaluation of service quality of hospital outpatient department services.

    Science.gov (United States)

    Chakravarty, Abhijit

    2011-07-01

    It has become essential for hospital managers to understand and measure consumer perspectives and service quality gaps, so that any perceived gap in delivery of service is identified and suitably addressed. A study was conducted at a peripheral service hospital to ascertain any service gap between consumer expectations and perceptions in respect of the hospital outpatient department (OPD) services. A cross-sectional study was conducted using SERVQUAL as the survey instrument, the instrument being validated for use in the hospital environment. Consumer ratings across 22 items of the survey instrument were collected in paired expectation and perception scores and then service quality gaps were identified and statistically analysed. Service quality gaps were identified to exist across all the five dimensions of the survey instrument, with statistically significant gaps across the dimensions of 'tangibles' and 'responsiveness.' The quality gaps were further validated by a total unweighted SERVQUAL score of (-) 1.63. The study concludes that significant service quality gaps existed in the delivery of the hospital OPD services, which need to be addressed by focused improvement efforts by the hospital management.

  9. Technical Evaluation Report 12. Online Polling Services

    Directory of Open Access Journals (Sweden)

    Jon Baggaley

    2002-10-01

    Full Text Available Real-time collection of student opinions and their instant feedback can be useful in guiding the design and implementation of online educational sessions. Students can gain insights into each others’ attitudes and opinions, often anonymously and confidentially; and teachers can adapt to the feedback in directing the progress of a session based on, in effect, a series of “if then” contingency measures. Online tabular and diagrammatic features can provide useful visual summaries of polling results, indicating whether or not the session’s learning outcomes are being achieved. Online polling services available differ greatly in the extent to which they provide these useful educational features. To guide distance educators in their selection and implementation of online polling and quizzing procedures, an evaluation study was conducted featuring a selection of the poll creation systems that were available at the time of study.All questionnaire, quizzing, survey, and assessment products/ services are referred to generically in the report as “polling systems.”

  10. Participation in planning and evaluating mental health services: building capacity.

    Science.gov (United States)

    Restall, Gayle; Strutt, Carolyn

    2008-01-01

    The participation of people who use mental health services in service planning and evaluation has become increasingly important in recent years. Health planners and people who use services are seeking information about how to enable participation that is meaningful and impacts positively on service delivery. This qualitative study explored the perspectives of people who use mental health services on participation in mental health service planning and evaluation. Sixty-three people from diverse backgrounds participated in either a focus group or interview. Themes were extracted from the data and resulted in a conceptual framework that can be used to guide the development and evaluation of participation.

  11. Customer control and evaluation of service validity and reliability

    NARCIS (Netherlands)

    van Raaij, W. Fred; Pruyn, Adriaan T.H.

    1998-01-01

    A control and attribution model of service production and evaluation is proposed. Service production consists of the stages specification (input), realization (throughput), and outcome (output). Customers may exercise control over all three stages of the service. Critical factors of service producti

  12. 47 CFR 54.615 - Obtaining services.

    Science.gov (United States)

    2010-10-01

    ... non-profit entity that falls within one of the seven categories set forth in the definition of health... provided under § 54.621, that the requester cannot obtain toll-free access to an Internet service provider... thing of value; (6) If the service or services are being purchased as part of an aggregated purchase...

  13. Evaluating Service Learning in the Communication Discipline.

    Science.gov (United States)

    Corbett, Julia B; Kendall, April R.

    1999-01-01

    Reports college students' perceptions of service learning, noting that it helps them learn course content, and heightens their sense of citizenship, with the course-content effect intensified for "repeat" service-learning participants. Shows students evenly split as to whether service activities made them more motivated to attend class and to…

  14. The Definition of Profitable Activities and Improvement of Income Tax System Standard for Non-profit Organizations%营利性行为界定与完善非营利组织所得税制标准

    Institute of Scientific and Technical Information of China (English)

    张思强; 卞继红

    2011-01-01

    In addition to adherence to income purpose standard and related operating standard,the income tax system standards for non-profit organizations must also be added as follows: the upper limit of income tax preference must fit the objective of maximum organizational performance;the salaries difference exceeding the social average should be levied income tax;the returns of investment below risk-free return are exempt from income tax;if non-restrictive growth rate of net assets exceed the prescribed standards,net assets tax should be levied at progressive tax rate;the determination of pre-tax deductions for administrative expenses are based on the social service amounts.%非营利组织营利性行为所得的税制标准除了必须坚持收入用途标准和相关经营标准外,还必须做如下补充或修正:税收优惠所得上限符合组织绩效最大化目标;高于社会平均劳动报酬的薪酬差额应调增应纳税所得额;不高于无风险投资收益率的出资者回报免征所得税;非限定性净资产增长率超过规定标准的,实行超额累进税率征收净资产税;依社会服务总量确定管理费用的税前扣除额。

  15. Context-sensitive service discovery experimental prototype and evaluation

    DEFF Research Database (Denmark)

    Balken, Robin; Haukrogh, Jesper; L. Jensen, Jens

    2007-01-01

    The amount of different networks and services available to users today are increasing. This introduces the need for a way to locate and sort out irrelevant services in the process of discovering available services to a user. This paper describes and evaluates a prototype of an automated discovery...... to increase network scalability. The experimental analysis of service discovery times for different scenarios is used to optimize parameter settings of the service discovery system in order to achieve short response times....

  16. Evaluating service quality in the Durban freight transportation industry

    OpenAIRE

    Jeevarathnam P. Govender; Koovendhran Naidu

    2011-01-01

    This paper evaluates service quality in the Durban freight transportation industry, in which a high degree of competition exists. Previous measurements of service quality in the industry have been casual gauges, rather than a formalised process. This paper makes a contribution by examining the level of service quality, specifically from a tangibles, reliability and responsiveness perspective, thereby identifying service quality gaps which need to be closed, with a view to raising service qual...

  17. Welfare non-profit organizations and foundations in Iceland Félagasamtök og sjálfseignarstofnanir sem starfa að velferðarmálum á Íslandi

    Directory of Open Access Journals (Sweden)

    Ómar H. Kristmundsson

    2011-12-01

    Full Text Available Non-profit organizations and foundations, a part of the so-called third sector, have for a long period of time been an important part of the Icelandic welfare system. Despite this there is limited statistical and research data on their number and operations. The article includes findings from preliminary research on the subject. A theoretical models and international classification systems are used in the analysis to define their number, functions and operations and relations with the government. The data is derived from the authors’ database on the effects of recent economic crisis and historical data on individual non-profits and foundations. The findings confirm their extensive function in welfare services but a changing role through the 20th. century. Nonprofit-government relations have changed accordingly. Based on the authors’ definition 144 non-profit organizations and foundations were in operation in 2009, the former comprising 85% of the total number. A little less than 6 of every 10 were entities with the primary function of providing public service, approx. 2 of every 10 were member-oriented such as self-help societies and similar ratio campaigning organizations. Organizations providing public service have the largest operating activities and number of employees. Approx. 2/3 of the entities had one or two primary income bases. Most frequently the largest portion of the organizations’ income was provided by the central government. The importance of reliable official data and research on the third sector in Icelandic is emphasized.Félagasamtök og sjálfseignarstofnanir, sem eru hluti af hinum svokallaða þriðja geira, hafa um langa hríð gegnt mikilvægu hlutverki í íslenska velferðarkerfinu. Þrátt fyrir þetta skortir upplýsingar um viðfangsefni, starf þeirra og umfang. Í greininni koma fram niðurstöður frumgreiningar á þessum viðfangsefnum. Notast er við greiningalíkön fræðimanna og al

  18. The Imposed Query: Implications for Library Service Evaluation.

    Science.gov (United States)

    Gross, Melissa

    1998-01-01

    Explores the potential impact of imposed query, a new model of information-seeking behavior, on current approaches to library service and system evaluation. Discusses reference service evaluation, user studies, output measures, and relevance as an evaluation tool. Argues that imposed query broadens understanding of the user and of the role that…

  19. The Strategic Involvement of Stakeholders in the Efficiency of Non-Profit Sport Organisations: From a Perspective of Survival to Sustainability

    Directory of Open Access Journals (Sweden)

    Dina Alexandra Marques Miragaia

    2017-01-01

    Full Text Available The objective of this study is to analyse the efficiency of non-profit sports clubs and identify the perceptions of their directors with regards to the stakeholders that exert the greatest influence over club efficiency levels. In order to analyse the efficiency of these clubs, we made recourse to the Data Envelopment Analysis (DEA method. We also applied the Mann-Whitney test, to identify whether there are significant differences between efficient and non-efficient clubs with regards to the influence held by their stakeholders. We thus report that the majority of clubs operate efficiently. Both the efficient and the non-efficient clubs classify the club managers, members, sponsors, fans and athletes as the most important stakeholders to their efficiency levels. The results convey how there are no significant differences among the management team perceptions on the role of stakeholders in attaining club efficiency. The study also details the respective procedures that inefficient clubs should adopt in order to approximate the efficiency frontier.

  20. Transforming the tobacco market: why the supply of cigarettes should be transferred from for-profit corporations to non-profit enterprises with a public health mandate.

    Science.gov (United States)

    Callard, C; Thompson, D; Collishaw, N

    2005-08-01

    Current tobacco control strategies seek primarily to decrease the demand for cigarettes through measures that encourage individuals to adopt healthier behaviours. These measures are impeded and undermined by tobacco corporations, whose profit drive compels them to seek to maintain and expand cigarette sales. Tobacco corporations seek to expand cigarette sales because they are for-profit business corporations and are obliged under law to maximise profits, even when this results in harm to others. It is not legally possible for a for-profit corporation to relinquish its responsibility to make profits or for it to temper this obligation with responsibilities to support health. Tobacco could be supplied through other non-profit enterprises. The elimination of profit driven behaviour from the supply of tobacco would enhance the ability of public health authorities to reduce tobacco use. Future tobacco control strategies can seek to transform the tobacco market from one occupied by for-profit corporations to one where tobacco is supplied by institutions that share a health mandate and will help to reduce smoking and smoking related disease and death.

  1. Provider-related barriers to rapid HIV testing in U.S. urban non-profit community clinics, community-based organizations (CBOs) and hospitals.

    Science.gov (United States)

    Bogart, Laura M; Howerton, Devery; Lange, James; Setodji, Claude Messan; Becker, Kirsten; Klein, David J; Asch, Steven M

    2010-06-01

    We examined provider-reported barriers to rapid HIV testing in U.S. urban non-profit community clinics, community-based organizations (CBOs), and hospitals. 12 primary metropolitan statistical areas (PMSAs; three per region) were sampled randomly, with sampling weights proportional to AIDS case reports. Across PMSAs, all 671 hospitals and a random sample of 738 clinics/CBOs were telephoned for a survey on rapid HIV test availability. Of the 671 hospitals, 172 hospitals were randomly selected for barriers questions, for which 158 laboratory and 136 department staff were eligible and interviewed in 2005. Of the 738 clinics/CBOs, 276 were randomly selected for barriers questions, 206 were reached, and 118 were eligible and interviewed in 2005-2006. In multivariate models, barriers regarding translation of administrative/quality assurance policies into practice were significantly associated with rapid HIV testing availability. For greater rapid testing diffusion, policies are needed to reduce administrative barriers and provide quality assurance training to non-laboratory staff.

  2. The Principle of Subsidiarity and the Development of German Non-profit Sectors%辅助原则与德国非营利部门发展

    Institute of Scientific and Technical Information of China (English)

    张网成

    2012-01-01

    The principle of subsidiarity is used to allocate the responsibilities between social and political actors in the upper and lower administrative and organizational levels.As an important principle,it has made significant contributions to the development of the non-profit sectors,to the construction of the dual welfare system with German specialties as well as to the transformation of German welfare system in post-war time.German experience could be learned by China in handling with the relationship between the government and the civil organizations as well as in developing Chinese welfare system.%辅助原则是调节不同层级的社会主体之间责任关系的重要原则,在战后德国推动非营利部门发展、构建德国特色的二元福利体系及改革德国福利体制的过程中起过重要的作用。对于我国政府与民间组织的关系定位和福利制度的路径选择,德国的经验有一定的借鉴意义。

  3. [Open space of Non-Profit Organization La Casona de los Barriletes. Support program for youth in the process of being discharged from shelter facilities].

    Science.gov (United States)

    Costa, Juan José; Mattarucco, Juan Pablo

    2013-01-01

    On this paper we outline a work program called Outpatient Therapeutic Family Space (Open Space) of the Non-Profit Organization La Casona de los Barriletes, whose goals consist of supporting youth going through discharge processes from shelter facilities in the Autonomous City of Buenos Aires (CABA) where they were admitted or residing, and contributing with the consolidation of social inclusion processes. After a brief inspection of the history of the institution from where this program is developed, we explain a group of conceptual themes that help us focus on the problems, and we develop notions such as vulnerability, mental condition/disorder/disease, and health/illness/care process. Based on these definitions, we describe areas for the development of multidimensional interventions from an interdisciplinary team, aiming at developing cross-institution and cross-sector coordination allowing for the construction of community reference networks for youth accompanied by their families or affective referents. Later on we analyze certain factors that operate as stimuli and obstacles in this task. Lastly, we present several considerations based on the revision of the work carried out.

  4. The iEvaluate OSD Guidelines and Exemplars: A Disability Services Evaluation Tool

    Science.gov (United States)

    Dukes, Lyman, III

    2011-01-01

    Program evaluation is rapidly becoming the norm in higher education and this includes disability services. Postsecondary institutions increasingly encourage disability service programs to demonstrate accountability specified through appropriate benchmarks. However, professionals in disability service offices typically report that while they…

  5. 非营利组织理事会治理与财务绩效研究%Research on Board Governance and Financial Performance of Non-profit Organization

    Institute of Scientific and Technical Information of China (English)

    颜克高; 薛钱伟

    2013-01-01

    The paper carries out theoretical analysis and empirical study on the influence of board governance on finan -cial performance of non -profit organizations .The major findings include:expanding the board size can enhance its abil-ity in spanning boundary and absorbing resources , and helps to improve the financing ability and financial performance of non-profit organizations;board′s political association has a positive impact on financing ability and financial perform -ance , because it makes non -profit organizations carry out social mobilization and financing by depending on the govern -ment′s political resources;director′s high age will weaken the financing ability of non -profit organizations , and is not conducive to the improvement of financial performance of non -profit organizations .%本文就理事会治理对非营利组织财务绩效的影响进行了理论分析和实证研究,发现扩大理事会规模能增强理事会边界跨越和资源吸纳的能力,有利于改善非营利组织的筹资能力和财务绩效;理事会的政治关联使非营利组织能依赖政府的政治资源进行社会动员和筹集资金,对筹资能力和财务绩效具有积极影响;理事年龄过高将削弱非营利组织的筹资能力,不利于非营利组织财务绩效的提高。

  6. Implementing and Evaluating Online Service Learning Projects

    Science.gov (United States)

    Helms, Marilyn M.; Rutti, Raina M.; Hervani, Aref Agahei; LaBonte, Joanne; Sarkarat, Sy

    2015-01-01

    As online learning proliferates, professors must adapt traditional projects for an asynchronous environment. Service learning is an effective teaching style fostering interactive learning through integration of classroom activities into communities. While prior studies have documented the appropriateness of service learning in online courses,…

  7. Implementing and Evaluating Online Service Learning Projects

    Science.gov (United States)

    Helms, Marilyn M.; Rutti, Raina M.; Hervani, Aref Agahei; LaBonte, Joanne; Sarkarat, Sy

    2015-01-01

    As online learning proliferates, professors must adapt traditional projects for an asynchronous environment. Service learning is an effective teaching style fostering interactive learning through integration of classroom activities into communities. While prior studies have documented the appropriateness of service learning in online courses,…

  8. 76 FR 59420 - Proposed Information Collection; Alaska Guide Service Evaluation

    Science.gov (United States)

    2011-09-26

    ... Fish and Wildlife Service Proposed Information Collection; Alaska Guide Service Evaluation AGENCY: Fish... Wildlife Service) will ask the Office of Management and Budget (OMB) to approve the information collection... may not conduct or sponsor and a person is not required to respond to a collection of...

  9. Trust Evaluation Model based on Multiple Service Attributes

    Directory of Open Access Journals (Sweden)

    Xiaoxue Ma

    2011-06-01

    Full Text Available when the most trusted models evaluate level of trust about service entities at present, the credibility of the service attributes whether the two sides trading result is credible is rather ambiguous, which makes the evaluation model lack of persuasion, and not very good depict the complexity and uncertainty of trust relationship between the two sides. In view of the above questions, learning trust relationship from human society, according to the service of the node itself, abstracting representative multiple service attributes from the trusted relationship of the node service, service requester comprehensive evaluates multiple service attributes provided by service provider based on personal interest, and combines with the trust value, decide whether to trade finally; after the transaction, service request calculates QoS(quality of service difference degree according to actual QoS and service provider’own QoS claimed to judge the credibility of service provider, then gives corresponding rewards and punishment and trust update. Simulation results show that the model can evaluative accurately the node’s trust degree and effectively control of malicious nodes attack, when the malicious nodes have a higher proportion in the system ,it can still keep high success rate.

  10. A Qualitative Evaluation of Medico-Legal Services in Gauteng ...

    African Journals Online (AJOL)

    A Qualitative Evaluation of Medico-Legal Services in Gauteng, South Africa: Service Accessibility and Quality of Care to Rape Survivors. ... women\\'s health and safety issues have highlighted the extent of the problem of rape in South Africa. ... in developing and improving service accessibility at district and regional levels, ...

  11. An Evaluation of Service Learning for Associate Degree Nursing Students

    Science.gov (United States)

    Pauli, Valerie M.

    2016-01-01

    The purpose of this study was to evaluate outcomes of the service-learning requirement in the Associate of Science in Nursing (ASN) curriculum at the local college. The problem addressed in this study was that the local ASN program lacked formal evaluation of the service-learning requirement. Guided by Kolb's model of experiential learning, a…

  12. United Parcel Service Evaluates Hybrid Electric Delivery Vans (Fact Sheet)

    Energy Technology Data Exchange (ETDEWEB)

    2010-02-01

    This fact sheet describes how the National Renewable Energy Laboratory's Fleet Test and Evaluation team evaluated the 12-month, in-service performance of six Class 4 hybrid electric delivery vans - fueled by regular diesel - and six comparable conventional diesel vans operated by the United Parcel Service.

  13. The influence of episodic mood disorders on length of stay among patients admitted to private and non-profit hospitals with alcohol dependence syndrome

    Directory of Open Access Journals (Sweden)

    Justin B. Dickerson

    2011-02-01

    Full Text Available Episodic mood disorders are often associated with alcohol dependence. Few studies have explored the contribution of episodic mood disorders to length of stay among those hospitalized with alcohol dependence syndrome. Filling this research gap could improve care for patients while minimizing hospital utilization costs. This study was a cross-sectional analysis of the National Hospital Discharge Survey. ICD-9-CM diagnosis codes were used to identify those admitted to a private or non-profit hospital with alcohol dependence syndrome, and a co-morbid diagnosis of an episodic mood disorder (n=358. Descriptive statistics were used to highlight differences in key demographic and hospital variables between those with and without episodic mood disorders. Negative binomial regression was used to associate episodic mood disorders with hospital length of stay. Incidence rate ratios were calculated. Co-morbid episodic mood disorders (b=0.31, P=0.001, referral to a hospital by a physician (b=0.35, P=0.014, and increasing age (b= 0.01, P=0.001 were associated with longer hospital stays. Hospital patients with an admitting diagnosis of alcohol dependence syndrome were 36% more likely to have a longer hospital stay if they also had a co-morbid diagnosis of an episodic mood disorder (IRR=1.36, CI=1.14-1.62. Patients admitted to a hospital with alcohol dependence syndrome should be routinely screened for episodic mood disorders. Opportunities exist for enhanced transitional care between acute, ambulatory, and community-based care settings to lower hospital utilization.

  14. The influence of episodic mood disorders on length of stay among patients admitted to private and non-profit hospitals with alcohol dependence syndrome.

    Science.gov (United States)

    Dickerson, Justin B

    2011-02-22

    Episodic mood disorders are often associated with alcohol dependence. Few studies have explored the contribution of episodic mood disorders to length of stay among those hospitalized with alcohol dependence syndrome. Filling this research gap could improve care for patients while minimizing hospital utilization costs. This study was a cross-sectional analysis of the National Hospital Discharge Survey. ICD-9-CM diagnosis codes were used to identify those admitted to a private or non-profit hospital with alcohol dependence syndrome, and a co-morbid diagnosis of an episodic mood disorder (n=358). Descriptive statistics were used to highlight differences in key demographic and hospital variables between those with and without episodic mood disorders. Negative binomial regression was used to associate episodic mood disorders with hospital length of stay. Incidence rate ratios were calculated. Co-morbid episodic mood disorders (β=0.31, P=0.001), referral to a hospital by a physician (β=0.35, P=0.014), and increasing age (β= 0.01, P=0.001) were associated with longer hospital stays. Hospital patients with an admitting diagnosis of alcohol dependence syndrome were 36% more likely to have a longer hospital stay if they also had a co-morbid diagnosis of an episodic mood disorder (IRR=1.36, CI=1.14-1.62). Patients admitted to a hospital with alcohol dependence syndrome should be routinely screened for episodic mood disorders. Opportunities exist for enhanced transitional care between acute, ambulatory, and community-based care settings to lower hospital utilization.

  15. Factor selection for service quality evaluation: a hospital case study.

    Science.gov (United States)

    Ameryoun, Ahmad; Najafi, Seyedvahid; Nejati-Zarnaqi, Bayram; Khalilifar, Seyed Omid; Ajam, Mahdi; Ansarimoghadam, Ahmad

    2017-02-13

    Purpose The purpose of this paper is to develop a systematic approach to predict service quality dimension's influence on service quality using a novel analysis based on data envelopment and SERVQUAL. Design/methodology/approach To assess hospital service quality in Tehran, expectation and perception of those who received the services were evaluated using SERVQUAL. The hospital service quality dimensions were found by exploratory factor analysis (EFA). To compare customer expectation and perception, perceived service quality index (PSQI) was measured using a new method based on common weights. A novel sensitivity approach was used to test the service quality factor's impact on the PSQI. Findings A new service quality dimension named "trust in services" was found using EFA, which is not an original SERVQUAL factor. The approach was applied to assess the hospital's service quality. Since the PSQI value was 0.76 it showed that improvements are needed to meet customer expectations. The results showed the factor order that affect PSQI. "Trust in services" has the strongest influence on PSQI followed by "tangibles," "assurance," "empathy," and "responsiveness," respectively. Practical implications This work gives managers insight into service quality by following a systematic method; i.e., measuring perceived service quality from the customer viewpoint and service factors' impact on customer perception. Originality/value The procedure helps managers to select the required service quality dimensions which need improvement and predict their effects on customer perception.

  16. Evaluation of HEPA filter service life

    Energy Technology Data Exchange (ETDEWEB)

    Fretthold, J.K.; Stithem, A.R.

    1997-07-14

    Rocky Flats Environmental Technology Site (RFETS), has approximately 10,000 High Efficiency Particulate Air (HEPA) Filters installed in a variety of filter plenums. These ventilation/filtration plenum systems are used to control the release of airborne particulate contaminates to the environment during normal operations and potential accidents. This report summarizes the results of destructive and non-destructive tests on HEPA filters obtained from a wide variety of ages and service conditions. These tests were performed to determine an acceptable service life criteria for HEPA filters used at Rocky Flats Environmental Technology Site (RFETS). A total of 140 filters of various ages (1972 to 1996) and service history (new, aged unused, used) were tested. For the purpose of this report, filter age from manufacture date/initial test date to the current sample date was used, as opposed to the actual time a filter was installed in an operating system.

  17. Web service reputation evaluation based on QoS measurement.

    Science.gov (United States)

    Zhang, Haiteng; Shao, Zhiqing; Zheng, Hong; Zhai, Jie

    2014-01-01

    In the early service transactions, quality of service (QoS) information was published by service provider which was not always true and credible. For better verification the trust of the QoS information was provided by the Web service. In this paper, the factual QoS running data are collected by our WS-QoS measurement tool; based on these objectivity data, an algorithm compares the difference of the offered and measured quality data of the service and gives the similarity, and then a reputation evaluation method computes the reputation level of the Web service based on the similarity. The initial implementation and experiment with three Web services' example show that this approach is feasible and these values can act as the references for subsequent consumers to select the service.

  18. Measuring service life and evaluating the quality of solid tires

    Directory of Open Access Journals (Sweden)

    Charoenyut Dechwayukul

    2010-08-01

    Full Text Available The objective of this research is to propose procedures for measuring service life and evaluating the quality of locallymade and used solid tires in Thailand. The solid tires were stressed and rotated until blowout on a drum-like test apparatuswhich is designed, constructed by the authors and equipped with laboratory instrumentation. Solid tires from five differentmanufacturers were selected for testing. We measured service life, length of time to tire failure, at three different loadingamplitudes and three different speeds on the testing drum. The service life of all specimens was studied and compared todetermine the possibility of using service life to evaluate the quality of a solid tire.

  19. NYIT Energy Advisory Service initial evaluation report

    Energy Technology Data Exchange (ETDEWEB)

    Tenen, G.B.

    1977-01-31

    The Center for Energy Policy and Research of the New York Institute of Technology has organized an ENERGY ADVISORY SERVICE for information dissemination on energy conservation techniques to various target audiences in the New York, New Jersey, and Connecticut area. The Service, in operation since June 1, 1976 established four channels of communication to disseminate energy conservation information and technical assistance: The NYIT Energy Hot Line, the NYIT/ERDA (MRC-TV) Energy Management Seminar program, the Energy Information Center, and the Referral Service. The purposes of this report are two-fold: (1) to provide expanded and up-dated information on operating experiences associated with the NYIT Energy Hot Line and the NYIT/ERDA (MRC-TV) Energy Management Seminar Program, and (2) to provide recently analyzed data emerging from a study designed to investigate the two channels for their absolute and comparative effectiveness in energy technology transfer. Specifically research was designed to cast light on the following questions: (a) in terms of demographics and prior energy attitudes, what kinds of people tend to use the hot line or be drawn to the television seminar; (b) how did channel users feel about the channel after experiencing it; (c) how did channel users perform on energy-transfer effectiveness measures of knowledge and intention to act; and (d) was there any relationship between performance or effectiveness measures and selected demographic and attitudinal variables associated with channel users.

  20. A Research on the Perfection of Preferential Tax System for ChineseNon-Profit Organizations%我国非营利组织税收优惠法律制度完善的研究

    Institute of Scientific and Technical Information of China (English)

    张波

    2012-01-01

    In order to encourage the development of non-profit organizations, our country enacted a series of tariff preference measures to the donators and also the non-profit organizations themselves. But the current tax preference system that exists some deficiencies can't meet the requirements of Chinese non-profit organizations' development. Our country should perfect our nonprofit tax preferec elegal system by distinguishing the properties of nonprofit or- ganizations, making reasonable tax exemption for the profit income of nonprofit organizations and improving the do- nation incentive mechanisms ere, so as to realize the sustainable development of the non-profit organizations.%我国为鼓励非营利组织的发展,为捐赠人和非营利组织自身都制定了一系列税收优惠措施。但是现阶段的税收优惠制度存在的诸多不足不能满足我国非营利组织的发展要求。我国应从合理区分非营利组织性质,对非营利组织的营利收入予以合理免税、改进捐赠激励机制等方面完善非营利组织的税收优惠法律制度,以便实现非营利组织的可持续发展。

  1. 基于公允价值的民间非营利组织会计研究%Based on the Research on Non Profit Organizations Accounting of Fair Value

    Institute of Scientific and Technical Information of China (English)

    王育英

    2011-01-01

    随着全球经济一体化进程不断加快,以历史成本为主的会计计量模式已不能满足会计信息使用者需要,在民间非营利组织会计中扩大公允价值应用已是大势所趋。文章分析了民间非营利组织会计的现行计量属性,在此基础上,对公允价值在民间非营利组织会计中的应用进行初步探讨。%As the acceleration of the global economic integration, the accounting measurement that based on historic cost can't meet the demand of accounting information user, expand the fair value for non profit organizations accounting is an irresistible trend. The article has analyzed the current measurement attributes for the non profit organization accounting, Based on this, start the discussion on the application of fair value used in the non profit organization accounting.

  2. Financial Risk and Early-warning Index System Design for Non-profit Organization%非营利性组织财务风险及预警指标体系设计

    Institute of Scientific and Technical Information of China (English)

    冯丽

    2012-01-01

    Financial risk management is an important part of non - profit organization financial activities. The concept, classification and characteristics of non - profit organization financial risk were briefly discussed. An early - warning index system was constructed from four levels:earning power, spending ability, asset management ability and solvency. It is beneficial for providing reference for non - profit organization financial risk prevention and control.%财务风险管理是非营利性组织财务活动的重要组成部分.在阐述非营利性组织财务风险的内涵、分类及其特点的基础上,从收入能力、支出能力、资产管理能力和偿债能力4个层次建立了非营利性组织财务风险预警指标体系,旨在为非营利性组织财务风险防范与控制提供参考依据.

  3. The Sample Analysis of For-profit and Non-profit Distinguishing Management for Non-governmental Schools%民办学校营利性和非营利性分类管理的实证分析

    Institute of Scientific and Technical Information of China (English)

    方建锋

    2011-01-01

    本文基于调研分析了民办学校实施营利性、非营利性分类管理的时机、理由、适用的教育领域以及推行分类管理后学校的选择、学校资产归属等问题,提出应结合我国民办教育实际,将民办学校划分为营利性民办学校、非营利性不要求合理回报的民办学校、非营利性要求合理回报的民办学校三种,并实施相应的配套政策。%This study focuses on the research of the for-profit and non-profit distinguishing management for non-governmental schools,including time,reason,educational field,school's choices,and school capital ownership after the implementation of distinguishing management policy and analyses the spot check result.According to the factual situation in China,the non-governmental schools can be categorized into three classes with the implementation of relevant educational policy,which are for-profit non-governmental schools,non-profit non-governmental schools with no reasonable return and non-profit non-governmental schools with reasonable return.

  4. Performance Evaluation of RESTful Web Services for Mobile Devices

    OpenAIRE

    Hatem Hamad; Motaz Saad; Ramzi Abed

    2010-01-01

    Smart Mobile devices and web services are becoming very popular. Mobile devices are physically constraineddevices; low processor speed, limited memory, limited battery, and slow intermit wireless connection. This implies to take inconsideration these factors when implementing web services for mobile devices. In this paper, we evaluate the RESTful webservice for mobile devices against conventional SOAP web services. The experimental results show that RESTful web servicesoutperform conventional...

  5. Developing and evaluating a cloud service relationship theory

    CERN Document Server

    Huntgeburth, Jan

    2014-01-01

    This book develops, evaluates and refines a cloud service relationship theory that explains how cloud users' uncertainties arise in these relationships and how they can be mitigated. To that end, the book employs principal-agent theory and the concepts of bounded rationality and social embeddedness. Beyond advancing IS research, the findings presented can greatly benefit governments, IT departments and IT providers, helping them to better understand cloud service relationships and to adjust their cloud service strategies accordingly.

  6. Probabilistic Fuzzy Approach to Evaluation of Logistics Service Effectiveness

    Directory of Open Access Journals (Sweden)

    Rudnik Katarzyna

    2014-12-01

    Full Text Available Logistics service providers offer a whole or partial logistics business service over a certain time period. Between such companies, the effectiveness of specific logistics services can vary. Logistics service providers seek the effective performance of logistics service. The purpose of this paper is to present a new approach for the evaluation of logistics service effectiveness, along with a specific computer system implementing the proposed approach – a sophisticated inference system, an extension of the Mamdani probabilistic fuzzy system. The paper presents specific knowledge concerning the relationships between effectiveness indicators in the form of fuzzy rules which contain marginal and conditional probabilities of fuzzy events. An inference diagram is also shown. A family of Yager's parameterized t-norms is proposed as inference operators. It facilitates the optimization of system parameters and enables flexible adjustment of the system to empirical data. A case study was used to illustrate the new approach for the evaluation of logistics service effectiveness. The approach is demonstrated on logistics services in a logistics company. We deem the analysis of a probabilistic fuzzy knowledge base to be useful for the evaluation of effectiveness of logistics services in a logistics company over a given time period.

  7. Data envelopment analysis in service quality evaluation: an empirical study

    Science.gov (United States)

    Najafi, Seyedvahid; Saati, Saber; Tavana, Madjid

    2015-10-01

    Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a single measure for evaluating the multiple-item service quality construct based on the SERVQUAL model. A slack-based measure (SBM) of efficiency with constant inputs is used to calculate the PSQI. In addition, a non-linear programming model based on the SBM is proposed to delineate an improvement guideline and improve service quality. An empirical study is conducted to assess the applicability of the method proposed in this study. A large number of studies have used DEA as a benchmarking tool to measure service quality. These models do not propose a coherent performance evaluation construct and consequently fail to deliver improvement guidelines for improving service quality. The DEA models proposed in this study are designed to evaluate and improve service quality within a comprehensive framework and without any dependency on external data.

  8. A Usability Evaluation of Academic Virtual Reference Services

    Science.gov (United States)

    Chow, Anthony S.; Croxton, Rebecca A.

    2014-01-01

    This study examined the usability of five virtual reference services--instant messenger chat, e-mail, telephone, text messaging, and Skype videoconferencing--by having 31 undergraduate and graduate students evaluate the usability of the virtual reference services of two different universities. The study's results suggest that user preference and…

  9. Evaluation of Patients' Satisfaction with Services Accessed under ...

    African Journals Online (AJOL)

    the monk

    Medical-Centre, Keffi, Nasarawa-State, Nigeria. Patients were selected by ... satisfaction with various aspects of services; reception/registration (65.3%), waiting time (57.4%), doctors' consultation (70.5%), prescribed drugs (55.3%), laboratory services (71.6%) .... scale response, using an evaluation system developed.

  10. Performance Evaluation of Resilience using Service Relocation for GMPLS Networks

    DEFF Research Database (Denmark)

    Wessing, Henrik; Herrmann, Sven; Ruepp, Sarah Renée

    2015-01-01

    path when providing resiliency to cloud services in the network. The control plane of a GMPLSenabled optical network is simulated, thus evaluating the proposed Path Computation Element architecture for service relocation. The results show that for increased offered traffic in the network, the overall...

  11. Evaluative study of collections and services of selected academic ...

    African Journals Online (AJOL)

    Evaluative study of collections and services of selected academic libraries in Borno state, ... AFRICAN JOURNALS ONLINE (AJOL) · Journals · Advanced Search ... The population of the study comprised of 60 academic librarians from the three ...

  12. Efficiency evaluation of urban and rural municipal water service ...

    African Journals Online (AJOL)

    2016-01-01

    Jan 1, 2016 ... Efficiency evaluation of urban and rural municipal water service authorities in South Africa: A data .... and equipment value, population size and length of pipes. The outputs used in the ..... Rank Municipality. Pr. Cat. DEAVRS.

  13. Evaluating the service quality of third-party logistics service providers using the analytic hierarchy process

    Directory of Open Access Journals (Sweden)

    Soon-hoo So

    2006-12-01

    Full Text Available In this study we apply the analytic hierarchy process (AHP to evaluate the service quality of third-party logistics (3PL service providers. We first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy. We then apply the AHP method to determine the relative weights of the five service quality dimensions and eventually select the best 3PL service provider. To implement this idea in practice, we conduct an empirical case study on four companies providing 3PL services in Korea. The results indicate that Responsiveness out of the five service quality dimensions is the most important factor in the perception of 3PL customers.

  14. Automated evaluation of service oriented architecture systems: a case study

    Science.gov (United States)

    Fouad, Hesham; Gilliam, Antonio; Guleyupoglu, Suleyman; Russell, Stephen M.

    2017-05-01

    The Service Oriented Architecture (SOA) model is fast gaining dominance in how software applications are built. They allow organizations to capitalize on existing services and share data amongst distributed applications. The automatic evaluation of SOA systems poses a challenging problem due to three factors: technological complexity, organizational incompatibility, and integration into existing development pipelines. In this paper we describe our experience in developing and deploying an automated evaluation capability for the Marine Corps' Tactical Service Oriented Architecture (TSOA). We outline the technological, policy, and operational challenges we face and how we are addressing them.

  15. An Evaluation of Alternative Designs for a Grid Information Service

    Science.gov (United States)

    Smith, Warren; Waheed, Abdul; Meyers, David; Yan, Jerry; Kwak, Dochan (Technical Monitor)

    2001-01-01

    The Globus information service wasn't working well. There were many updates of data from Globus daemons which saturated the single server and users couldn't retrieve information. We created a second server for NASA and Alliance. Things were great on that server, but a bit slow on the other server. We needed to know exactly how the information service was being used. What were the best servers and configurations? This viewgraph presentation gives an overview of the evaluation of alternative designs for a Grid Information Service. Details are given on the workload characterization, methodology used, and the performance evaluation.

  16. On the Performance Evaluation of the Non-profits Organization%非营利组织绩效评估初探

    Institute of Scientific and Technical Information of China (English)

    吴春; 王铭

    2005-01-01

    对非营利组织进行绩效评估有助于激励非营利组织更广泛地承担公共责任,提高自身服务质量和效率.非营利组织绩效评估的主要困难在于目前的评估标准易倾向于公益的特殊性,社会公众普遍混淆了效率和公平的关系等.为此,非营利组织绩效评估需要在评估机构、评估体系、社会认同和沟通平台等方面加以改善.

  17. On the usefulness of ecosystem services evaluations

    Directory of Open Access Journals (Sweden)

    Belmontes, J. A.

    1997-12-01

    Full Text Available A ground breaking paper by COSTANZA et al. published in Nature this year has led to an intense debate about the potential, and convenience of making economical valuations of the services provided by ecosystems. This debate has been encouraged by the journal, by giving Internet free access to the paper, as well as by the International Society for Ecological Economics (ISEE and the Communications for a Sustainable Future (CSF who had co-exponsored an Online Forum offering the possibility to submit opinions to their web site. In the present work, we resume and analyse these opinions. In spite of potentially enormous technical difficulties, and strong ethic arguments against it, many consider worth the effort to deep into the economical value of the services provided by ecosystems. It is considered that this kind of valuations can become important ingredients of the conservationist debate, since monetary value is a measure that can be understood by the society as a whole.

    Un artículo polémico escrito por COSTANZA et al., publicado en Nature el pasado año, ha provocado un intenso debate sobre el potencial y la conveniencia de realizar valoraciones económicas de las funciones o beneficios proporcionados por los ecosistemas. Este debate ha sido estimulado por la revista, dando libre acceso al artículo en Internet, y también por la International Society for Ecological Economics (ISEE y Communications for a Sustainable Future (CSF, quienes han ofrecido la posibilidad de remitir opiniones a su página de la World Wide Web. En este trabajo se resumen y analizan estas opiniones. A pesar de las enormes dificultades técnicas y de sus importantes problemas éticos, muchos consideran que merece la pena el esfuerzo de realizar valoraciones de los servicios proporcionados por los ecosistemas. Se considera que. estas valoraciones pueden ser elementos importantes para el debate conservacionista, ya que el valor monetario es una medida que puede ser

  18. Evaluation of headache service quality indicators

    DEFF Research Database (Denmark)

    Katsarava, Zaza; Gouveia, Raquel Gil; Jensen, Rigmor

    2015-01-01

    -Essen in Essen, Germany, and the Hospital da Luz in Lisbon, Portugal. Using seven previously-developed enquiry instruments, we interrogated health-care providers (HCPs), including doctors, nurses, psychologists and physiotherapists, as well as consecutive patients and their medical records. RESULTS......BACKGROUND: Evaluating quality of health care is increasingly recognized as an important contributor to the advancement of health-care delivery. We recently developed a set of quality indicators for headache care, intended to be applicable across countries, cultures and settings so...... that deficiencies in headache care worldwide might be recognized and rectified. These indicators themselves require evaluation and proof of fitness for purpose. This pilot study begins this process. METHODS: We tested the quality indicators in the tertiary headache centres of the University of Duisburg...

  19. ERIC User Services: Changes and Evaluation for the Future.

    Science.gov (United States)

    Hsieh-Yee, Ingrid

    2001-01-01

    Presents findings from a study of ERIC (Educational Resources Information Center) user services and evaluation efforts of them. Identifies changes that would increase ERIC's competitive edge in the networked environment and recommends an evaluation framework for ERIC to monitor progress to its strategic goals. (LRW)

  20. [Comparative evaluation of health services outcomes].

    Science.gov (United States)

    Agabiti, Nera; Davoli, Marina; Fusco, Danilo; Stafoggia, Massimo; Perucci, Carlo A

    2011-01-01

    This introductory guide represents an operative tool to conduct epidemiological studies in the area of comparative outcomes evaluation. It is based on the experience of epidemiological research in this field conducted in Italy within national (BPAC-Esiti del bypass aortocoronarico, Progetto mattoni outcome, Progetto Progressi) or regional (P.Re.Val.E. Programma Regionale di Valutazione degli Esiti, Lazio) health care outcomes projects and the National outcome programme. This guide is aimed to all those interested in conducting or interpreting health care outcomes studies within different levels of the Italian NHS. It gives an introductory description of the operative steps to build outcome indicators and to perform comparative analyses, with the general objective of measuring and promoting improvement in health care. A specific emphasis is given to the use of routinely collected health care databases that have found widespread use for epidemiological purposes. This guide has two parts: part A includes an introduction and comments on critical methodological points, part B shows three example of epidemiological studies (A. Complications after cholecystectomy: comparison between two surgical techniques, B. 30-day mortality after acute myocardial infarction: comparison among hospitals, C. 30-day mortality after acute myocardial infarction: comparison between time periods). The online version of this guide is organised as a hypertext as practical instrument of appraisal.

  1. A Generic Evaluation Model for Semantic Web Services

    Science.gov (United States)

    Shafiq, Omair

    Semantic Web Services research has gained momentum over the last few Years and by now several realizations exist. They are being used in a number of industrial use-cases. Soon software developers will be expected to use this infrastructure to build their B2B applications requiring dynamic integration. However, there is still a lack of guidelines for the evaluation of tools developed to realize Semantic Web Services and applications built on top of them. In normal software engineering practice such guidelines can already be found for traditional component-based systems. Also some efforts are being made to build performance models for servicebased systems. Drawing on these related efforts in component-oriented and servicebased systems, we identified the need for a generic evaluation model for Semantic Web Services applicable to any realization. The generic evaluation model will help users and customers to orient their systems and solutions towards using Semantic Web Services. In this chapter, we have presented the requirements for the generic evaluation model for Semantic Web Services and further discussed the initial steps that we took to sketch such a model. Finally, we discuss related activities for evaluating semantic technologies.

  2. EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA

    Directory of Open Access Journals (Sweden)

    Georgina Lukanova

    2010-06-01

    Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

  3. 75 FR 24514 - Supportive Services for Veteran Families Program

    Science.gov (United States)

    2010-05-05

    ... requirements for grants and agreements with institutions of higher education, hospitals, and other non-profit... wishes to reward those applicants demonstrating a match higher than 10 percent of the supportive services... or community served by the grantee, additions or deletions of supportive services provided by the...

  4. Model of service-oriented catering supply chain performance evaluation

    Directory of Open Access Journals (Sweden)

    Juanqiong Gou

    2013-03-01

    Full Text Available Purpose: The aim of this paper is constructing a performance evaluation model for service-oriented catering supply chain. Design/methodology/approach: With the research on the current situation of catering industry, this paper summarized the characters of the catering supply chain, and then presents the service-oriented catering supply chain model based on the platform of logistics and information. At last, the fuzzy AHP method is used to evaluate the performance of service-oriented catering supply chain. Findings: With the analysis of the characteristics of catering supply chain, we construct the performance evaluation model in order to guarantee the food safety, logistics efficiency, price stability and so on. Practical implications: In order to evolve an efficient and effective service supply chain, it can not only used to own enterprise improvement, but also can be used for selecting different customers, to choose a different model of development. Originality/value: This paper has a new definition of service-oriented catering supply chain. And it offers a model to evaluate the performance of this catering supply chain.

  5. Evaluating Investments For Services: A Value Chain Analysis Framework

    Directory of Open Access Journals (Sweden)

    Narcyz Roztocki

    2011-05-01

    Full Text Available This paper presents a framework based on value chain analysis to evaluate investments for services. The rationale for this approach is that to properly evaluate the benefits of any services investments, the value and cost interactions resulting from different business processes or activities need to be considered. To achieve reliable cost estimations, the framework employs a costing system, which integrates activity-based costing with the economic value added performance measure. The proposed framework is illustrated using a hypothetical case of an information technology investment in a car repair shop.

  6. Service Quality Evaluation and Ranking of Container Terminal Operators

    Directory of Open Access Journals (Sweden)

    Jafar Sayareh

    2016-12-01

    Full Text Available In the service industry, the regular assessment of service quality is considered as a means of promoting the quality of services. Container market is no exception, and the quality of providing service in a container terminal is of prime importance in attracting new customers and maintaining the existing ones. The main aim of present research is to evaluate the quality of service being offered at Shahid Rajaee Container Terminal (SRCT in Bandar Abbas port. The evaluation process uses SERVQUAL model which is an appropriate tool for measuring the service quality, identifying and analyzing available gaps between service expectations and perceptions. Target population in this research includes customers of SRCT. The standard and customized questionnaires were distributed among 165 samples, out of which 127 (77% were returned. For the purpose of data analyses, initially the reliability of SERVQUAL model was checked, and then paired sample t-test was performed to reveal any possible gap between expectations and perceptions of respondents. Finally, TOPSIS was used to rank the 9 main container service companies in the SRCT. The results indicated that there are significant gaps between customers’ expectations and perceptions in SRCT, in all five dimensions of services quality. Additionally, from weighing point of view, ‘Tangibles’ was the most important dimension, followed by ‘Reliability’, ‘Assurance’, ‘Responsiveness’ and ‘Empathy’. In addition, ‘Tangibles’ dimension had maximum gap and ‘Empathy’ dimension had minimum gap between customers’ expectations and perceptions. Finally, after ranking companies, BandarAbbas Aria Container Terminal (BACT Company was ranked first among nine companies in satisfying customers’ expectations.

  7. Integrative Evaluation of the Current Postal Services by Employing the Evaluation Method of GE Corporation

    Institute of Scientific and Technical Information of China (English)

    WU Hong-bin; SUN Hao; WANG Wei-min

    2003-01-01

    The paper makes an integrative evaluation of the current main ten categories of postal services by using the Evaluation Method of GE Corporation on the basis of the integrative evaluation by some managers of postal enterprises concerned and some experts in the fields of postal services on the defined eight indexes, which cover the main 4 indexes that model the postal enterprise's strength and the other main 4 indexes that reflect the future development prospect of postal services. And further, according to the marks given by the managers and experts to all categories of postal services, the paper defines the quadrants of all categories of services to make certain the orientation and measures for the development of all these categories of postal services.

  8. Psychometric Evaluation of the Service-Learning in Nursing Inventory.

    Science.gov (United States)

    Nickitas, Donna M; Fealy, Gerard M; De Natale, Mary L

    The aim was to develop an instrument to assess undergraduate nursing students' experience of service-learning to reveal benefits and identify service-learning as a professional value that leads to civic and social responsibility. Service-learning is a teaching and learning approach that integrates academic learning with experiential community-centered foci. It provides structured opportunities for reflection on broader social and cultural dimensions of health. There is no valid and reliable instrument to measure service-learning experience of nursing students. A psychometric evaluation was conducted through item analysis, validity, and reliability. Face validity agreement was 80 percent; the content validity index was adjusted until 1 was achieved for each item. Two factors explained 58.64 percent of the total variance. Cronbach's α was .940 for the skills subscale and .932 for the personal insight subscale. The inventory demonstrated strong psychometric properties. Future research should focus on replication on diverse populations.

  9. Quality of medical services: problems, evaluation and regulation

    Directory of Open Access Journals (Sweden)

    Farida Yerdavletova

    2015-10-01

    Full Text Available One of the most acute problems in the healthcare industry – the problem of the quality of medical services. In this area, there is no established definition of medical services or approaches to quality management. The aim of the article is to analyze the existing definitions of “quality of medical services,” as well as development approach to managing medical organization. At the same time the management of the medical organization should be focused on ensuring the quality as the most important criterion for the organization. Methodology of the study is based on analysis and grouping of existing definitions of medical services, the factorial approach to evaluating the quality and organization of the process approach to management of the medical organization. Noting the versatility and diversity concepts of quality of care the authors suggest grouping of direct and indirect factors affecting the quality of medical services. However, it is important, according to the authors, to move from functional management to management based on the process approach, which provides better control over the processes of customer service. Is given process model of quality management of health services and highlights the main groups of processes in the medical organization.

  10. Idaho National Engineering Laboratory analytical services performance evaluation plan

    Energy Technology Data Exchange (ETDEWEB)

    Connolly, J.M.; Sailer, S.J.; Anderson, D.A.

    1994-03-01

    The Idaho National Engineering Laboratory`s (INEL`s) Sample Management Office (SMO) conducts a Performance Evaluation Program that ensures that data of known quality are supplied by the analytical. chemistry service organizations with which the INEL contracts. The Analytical Services Performance Evaluation Plan documents the routine monitoring and assessment of suppliers conducted by the SMO, and it describes the procedures that are followed to ensure that suppliers meet all appropriate requirements. Because high-quality analytical support is vital to the success of DOE Environmental Management programs at the INEL, the performance of organizations providing these services must be routinely monitored and assessed. Analytical disciplines for which performance is monitored include metals, organics, radiochemical, and miscellaneous classical analysis methods.

  11. 22 CFR 202.5 - Approval of programs, projects and services.

    Science.gov (United States)

    2010-04-01

    ... SUPPLIES BY VOLUNTARY NON-PROFIT RELIEF AGENCIES § 202.5 Approval of programs, projects and services. (a... agency's specific country programs, objectives, projects, or services of relief, rehabilitation, disaster... provided in support of the program, project or service will be free of customs duties, other duties,...

  12. Legal and Ethical Issues in Evaluating Abortion Services.

    Science.gov (United States)

    Ferris, Lori E.

    2000-01-01

    Focuses on ethical and legal issues that arose in the evaluation of abortion services. Discusses the development of decision rules and tradeoffs in dealing with these issues to reach rational and objective decisions. Places the discussion in the context of balancing usefulness and propriety with respect to informed consent and privacy and makes…

  13. Evaluation of Service-Learning-Infused Courses with Refugee Families

    Science.gov (United States)

    Midgett, Aida; Doumas, Diana M.

    2016-01-01

    This study evaluated the impact of service-learning-infused courses on multicultural competence and social justice advocacy skills among counseling students. The project, in which students acted as job coaches for refugee families, was integrated into 1st- and 2nd-year counseling courses. Results indicated an increase in multicultural knowledge…

  14. Indicators to Evaluate Pre-Service Teachers' Cultural Competence

    Science.gov (United States)

    Liang, Xin; Zhang, Gang

    2009-01-01

    This study identifies and examines multiple indicators to evaluate cultural competence of pre-service teachers in teacher education institutions. National Council for Accreditation of Teacher Education's concepts of culturally responsive teaching and theory discussions on cultural competence serve as the impetus for the study. The analysis applied…

  15. Evaluation of Service-Learning-Infused Courses with Refugee Families

    Science.gov (United States)

    Midgett, Aida; Doumas, Diana M.

    2016-01-01

    This study evaluated the impact of service-learning-infused courses on multicultural competence and social justice advocacy skills among counseling students. The project, in which students acted as job coaches for refugee families, was integrated into 1st- and 2nd-year counseling courses. Results indicated an increase in multicultural knowledge…

  16. User Evaluation Survey of Digital Reference Services: Methodology and Results.

    Science.gov (United States)

    Butler, John T.; Armson, Rossana; Caron, Anne Hoffman; Stemper, James A.

    This paper reports on an evaluation of InfoPoint, a centrally-managed, professionally staffed reference service available at the University of Minnesota, Twin Cities Campus Library through a variety of communication modes, including a World Wide Web form, direct e-mail, and chat and collaborative browsing. Over 400 InfoPoint users were sent a…

  17. An Evaluation of a Comprehensive System of Transition Services.

    Science.gov (United States)

    Aspel, Nellie; Bettis, Gail; Test, David W.; Wood, Wendy M.

    1998-01-01

    This study evaluated a comprehensive transition model for students with disabilities known as TASSEL (Teaching All Students Skills for Employment and Life) in two North Carolina school systems. Analysis of social validity data and student outcome data for 76 students found that consumers were satisfied with TASSEL transition services and student…

  18. Legal and Ethical Issues in Evaluating Abortion Services.

    Science.gov (United States)

    Ferris, Lori E.

    2000-01-01

    Focuses on ethical and legal issues that arose in the evaluation of abortion services. Discusses the development of decision rules and tradeoffs in dealing with these issues to reach rational and objective decisions. Places the discussion in the context of balancing usefulness and propriety with respect to informed consent and privacy and makes…

  19. Evaluation of ecosystem services of Chinese pine forests in China

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Evaluation of forest ecosystem services is a hot topic,both in China and at abroad,but it has not yet obtained a consistency of evaluation indicator systems and evaluation methods.Under the framework of evaluation criteria to be implemented for forest ecosystem services,years of consecutive observation data from Long Term Ecological Research Stations affiliated to Chinese Forest Ecosystem Research Network(CFERN),forest resource inventory and public data were applied to carry out a detailed and dynamic evaluation on the physical quantity and value of ecosystem services of Chinese pine forests in China.The results showed that the above services had the total value and unit value of 1144.9640 billion(1.1449640×10 12 )RMB and 52.074 thousand RMB per hectare per year,respectively during the 9th Five-year Plan(1996―2000),and of 1190.5461 billion RMB and 52.101 thousand RMB per hectare per year,respectively,during the 10th Five-year Plan(2001―2005).For Chinese pine forests,water conservation was 40.40 hundred million cubic meters annually,soil conservation was 67 million tons and C fixation 9 million tons annually,production of healthful negative ions was 1.96×10 20 , absorption of SO2 was 5.02 hundred million kilograms and dust-catching was 759.10 hundred million kilograms. Among the 15 provinces of China with Chinese pine forests,the biggest beneficiary from ecosystem services was Liaoning Province;while Hunan Province was the smallest beneficiary between the 9th Five-year Plan.

  20. Evaluation of ecosystem services of Chinese pine forests in China

    Institute of Scientific and Technical Information of China (English)

    GUO Hao; WANG Bing; MA XiangQian; ZHAO GuangDong; LI ShaoNing

    2008-01-01

    Evaluation of forest ecosystem services is a hot topic, both in China and at abroad, but it has not yet obtained a consistency of evaluation indicator systems and evaluation methods. Under the framework of evaluation criteda to be implemented for forest ecosystem services, years of consecutive observation data from Long Term Eco-logical Research Stations affiliated to Chinese Forest Ecosystem Research Network (CFERN), forest resource inventory and public data were applied to carry out a detailed and dynamic evaluation on the physical quantity and value of ecosystem services of Chinese pine forests in China. The results showed that the above services had the total value and unit value of 1144.9640 billion (1.1449640×1012) RMB and 52.074 thousand RMB per hectare per year, respectively during the 9th Five-year Plan (1996-2000), and of 1190.5461 billion RMB and 52.101 thousand RMB per hectare per year, respectively, during the 10th Five-year Plan (2001-2005). For Chinese pine forests, water conservation was 40.40 hundred million cubic meters annually, soil conservation was 67 million tons and C fixation 9 million tons annually, production of healthful negative ions was 1.96×1020, absorption of SO2 was 5.02 hundred million kilograms and dust-catching was 759.10 hundred million kilograms. Among the 15 provinces of China with Chinese pine forests, the biggest beneficiary from ecosystem services was Liaoning Province; while Hunan Province was the smallest beneficiary between the 9th Five-year Plan.

  1. Elements Portfolio Analysis of the Business Model of Non-profit Standards Organization%非营利标准组织商业模式要素组合分析

    Institute of Scientific and Technical Information of China (English)

    张敬娟

    2014-01-01

    In the context of market economy, business model is an important support for the sustainable development of an organization. Taking three non-profit standards organization with international influence (ISO, IEC and ASTM) for examples, the paper conducts an elements portfolio analysis of business model, providing a reference for finding a balance between social and economic values for non-profit organizations.%在市场经济的大环境下,商业模式是一个组织可持续发展的重要支撑。本文以ISO、IEC和ASTM三个有国际影响力的非营利标准组织为例,进行商业模式要素组合分析,以期为非营利标准组织寻求社会价值与经济价值之间的平衡提供借鉴参考。

  2. A novel deliberative multicriteria evaluation approach to ecosystem service valuation

    Directory of Open Access Journals (Sweden)

    Georgia Mavrommati

    2017-06-01

    Full Text Available Although efforts to address ecosystem services in decision making have advanced considerably in recent years, there remain challenges related to valuation. In particular, conventional economic approaches have been criticized for their inability to capture the collective nature of ecosystem services, for their emphasis on monetary metrics, and the difficulty of assessing the value of ecosystem services to future generations. We present a deliberative multicriteria evaluation (DMCE method that combines the advantages of multicriteria decision analysis with a deliberation process that allows citizens and scientists to exchange knowledge and evaluate ecosystem services in a social context. Compared with previous applications we add the following: (i a choice task that can be expected to lead to a more reliable assessment of trade-offs among ecosystem services, and (ii an explicit consideration of the future by both presenting specific socioeconomic scenarios and asking participating citizens to serve as "trustees" for future generations. We implemented our DMCE framework with 11 panels of residents of the upper Merrimack River watershed in New Hampshire with the goal of assessing the relative value of 10 different ecosystem services in the form of trade-off weights. We found that after group deliberation and expert scientific input, all groups except one were able to reach internal consensus on the relative value of these ecosystem services. Additionally, the pattern of trade-off weights across groups was reasonably similar; there was no statistically significant effect of the specific future scenarios that were presented to the groups. Results of a survey given to participants after the deliberative process revealed that most felt that their opinion during the deliberation was heard by the others and that they were influential on the outcome. Further, the vast majority were satisfied with the outcome of the deliberation. We conclude by discussing

  3. Evaluation of Customer Satisfaction with Restaurant Services with ACSI Application

    Directory of Open Access Journals (Sweden)

    Derli Luís Angnes

    2015-04-01

    Full Text Available Brazil has more than a million bars and restaurants, which are responsible for about 40% of the tourism GDP of the country. Restaurants are business organizations in the gastronomy and service sectors that besides providing individual satisfaction and social life are of great importance for people’s health. The main objective of this study was to validate a model for the customer satisfaction related to the service attributes in restaurants. The American Customer Satisfaction Index (ACSI was used as a model and methodology reference, based on a survey with 270 clients. The methodology employed was characterized by a qualitative exploratory study, for the understanding of the relevant attributes of restaurant services, and, a descriptive evaluation, with a qualitative approach based on the ACSI model and methodology. The data analysis involved multivariate statistics with structured equation modeling. The main results from the exploratory step resulted in a list of 27 evaluation attributes for restaurant services and the analyses with a modeling of structural equations used to validate this model suggest that the relationship, the quality and the valued experienced by the customers influence their satisfaction and loyalty towards the evaluated restaurants.

  4. QUALITY SERVICES EVALUATION MODEL BASED ON DEDICATED SOFTWARE TOOL

    Directory of Open Access Journals (Sweden)

    ANDREEA CRISTINA IONICĂ

    2012-10-01

    Full Text Available In this paper we introduced a new model, called Service Quality (SQ, which combines QFD and SERVQUAL methods. This model takes from the SERVQUAL method the five dimensions of requirements and three of characteristics and from the QFD method the application methodology. The originality of the SQ model consists in computing a global index that reflects the customers’ requirements accomplishment level by the quality characteristics. In order to prove the viability of the SQ model, there was developed a software tool that was applied for the evaluation of a health care services provider.

  5. Ethics reflection groups in community health services: an evaluation study.

    Science.gov (United States)

    Lillemoen, Lillian; Pedersen, Reidar

    2015-04-17

    Systematic ethics support in community health services in Norway is in the initial phase. There are few evaluation studies about the significance of ethics reflection on care. The aim of this study was to evaluate systematic ethics reflection in groups in community health (including nursing homes and residency), - from the perspectives of employees participating in the groups, the group facilitators and the service managers. The reflection groups were implemented as part of a research and development project. A mixed-methods design with qualitative focus group interviews, observations and written reports were used to evaluate. The study was conducted at two nursing homes, two home care districts and a residence for people with learning disabilities. Participants were employees, facilitators and service managers. The study was guided by ethical standard principles and was approved by the Norwegian Social Science Data Services. We found support for ethics reflection as a valuable measure to strengthen clinical practice. New and improved solutions, more cooperation between employees, and improved collaboration with patients and their families are some of the results. No negative experiences were found. Instead, the ethics reflection based on experiences and challenges in the workplace, was described as a win-win situation. The evaluation also revealed what is needed to succeed and useful tips for further development of ethics support in community health services. Ethics reflection groups focusing on ethical challenges from the participants' daily work were found to be significant for improved practice, collegial support and cooperation, personal and professional development among staff, facilitators and managers. Resources needed to succeed were managerial support, and anchoring ethics sessions in the routine of daily work.

  6. Evaluation of clinical ethics support services and its normativity.

    Science.gov (United States)

    Schildmann, Jan; Molewijk, Bert; Benaroyo, Lazare; Forde, Reidun; Neitzke, Gerald

    2013-11-01

    Evaluation of clinical ethics support services (CESS) has attracted considerable interest in recent decades. However, few evaluation studies are explicit about normative presuppositions which underlie the goals and the research design of CESS evaluation. In this paper, we provide an account of normative premises of different approaches to CESS evaluation and argue that normativity should be a focus of considerations when designing and conducting evaluation research of CESS. In a first step, we present three different approaches to CESS evaluation from published literature. Next to a brief sketch of the well-established approaches of 'descriptive evaluation' and 'evaluation of outcomes', we will give a more detailed description of a third approach to evaluation-'reconstructing quality norms of CESS'-which is explicit about the normative presuppositions of its research (design). In the subsequent section, we will analyse the normative premises of each of the three approaches to CESS evaluation. We will conclude with a brief argument for more sensitivity towards the normativity of CESS and its evaluation research.

  7. [Methods of health economic evaluation for health services research].

    Science.gov (United States)

    Icks, A; Chernyak, N; Bestehorn, K; Brüggenjürgen, B; Bruns, J; Damm, O; Dintsios, C-M; Dreinhöfer, K; Gandjour, A; Gerber, A; Greiner, W; Hermanek, P; Hessel, F; Heymann, R; Huppertz, E; Jacke, C; Kächele, H; Kilian, R; Klingenberger, D; Kolominsky-Rabas, P; Krämer, H; Krauth, C; Lüngen, M; Neumann, T; Porzsolt, F; Prenzler, A; Pueschner, F; Riedel, R; Rüther, A; Salize, H J; Scharnetzky, E; Schwerd, W; Selbmann, H-K; Siebert, H; Stengel, D; Stock, S; Völler, H; Wasem, J; Schrappe, M

    2010-12-01

    On August 30, 2010, the German Network for Health Services Research [Deutsches Netzwerk Versorgungsforschung e. V. (DNVF e. V.)] approved the Memorandum III "Methods for Health Services Research", supported by the member societies mentioned as authors and published in this Journal [Gesundheitswesen 2010; 72: 739-748]. The present paper focuses on methodological issues of economic evaluation of health care technologies. It complements the Memorandum III "Methods for Health Services Research", part 2. First, general methodological principles of the economic evaluations of health care technologies are outlined. In order to adequately reflect costs and outcomes of health care interventions in the routine health care, data from different sources are required (e. g., comparative efficacy or effectiveness studies, registers, administrative data, etc.). Therefore, various data sources, which might be used for economic evaluations, are presented, and their strengths and limitations are stated. Finally, the need for methodological advancement with regard to data collection and analysis and issues pertaining to communication and dissemination of results of health economic evaluations are discussed. © Georg Thieme Verlag KG Stuttgart · New York.

  8. A preliminary study of cryosphere service function and value evaluation

    Institute of Scientific and Technical Information of China (English)

    XIAO Cun-De; WANG Shi-Jin; QIN Da-He

    2015-01-01

    Cryosphere science research and development (R&D) has been strongly committed to public service, integrating natural sciences with socioeconomic impacts. Owing to the current shift from purely natural cryosphere scientific research to linking cryosphere science with so-cioeconomic and cultural science, cross-disciplinary research in this field is emerging, which advocates future cryosphere science research in this field. Utilizing the cryosphere service function (CSF), this study establishes CSF and its value evaluation system. Cryosphere service valuation can benefit the decisionmakers' and public's awareness of environmental protection. Implementing sustainable CSF utilization strategies and macroeconomic policymaking for global environmental protection will have profound and practical significance as well as avoid environmental degradation while pursuing short-term economic profits and achieving rapid economic development.

  9. Performance Evaluation of IP Based Multimedia Services in UMTS

    Directory of Open Access Journals (Sweden)

    Riri Fitri SARI

    2008-01-01

    Full Text Available This paper presents our work in the performance evaluation of UMTS network based on simulation. Enhanced UMTS Radio Access Network Extensions for NS-2 (EURANE developed by SEACORN has brought us to the higher phase of UMTS simulation in third generation wireless telecommunication system. Wireless 3G is designed to be able to deliver various kind of multimedia package through an IP network for the purpose of easier interconnection with fixed network with various existing multimedia services. Multimedia services with their bandwidth consumption characteristics are able to be sent through a UMTS network with the existence of High Speed Data Packet Access (HSPDA in Release 5. Quality of Service (QoS is a major concern in multimedia services. This paper shows the performance analysis of a number of multimedia services and their QoS using HSDPA in UMTS. The experiments were based on EURANE extension for NS-2. From the simulation conducted, we found that Unacknowledged Mode (UM in Radio Link Control (RLC will perform better for QoS class number 1 (VoIP and 2 (Video Streaming, while Acknowledged Mode (AM mode are more suitable for QoS class number 3 (web server and 4 (FTP.

  10. Service Quality Evaluation Of Internet Banking In Malaysia

    OpenAIRE

    P.Vijayan,; Bala Shanmugam

    2003-01-01

    This study evaluates the service quality of Internet banking in Malaysia. It focuses on the transaction sites of five leading anchor banks, which provide a platform for electronic banking and examines electronic banking performances through a set of 40 questions specifically prepared for this research. The survey was conducted in January 2002.Only two of the five banks surveyed obtained a four star rating out of a maximum possible of five stars. Three other banks have obtained three star rati...

  11. 42 CFR 418.205 - Special requirements for hospice pre-election evaluation and counseling services.

    Science.gov (United States)

    2010-10-01

    ... evaluation and counseling services. 418.205 Section 418.205 Public Health CENTERS FOR MEDICARE & MEDICAID... Services § 418.205 Special requirements for hospice pre-election evaluation and counseling services. (a... evaluation and counseling services as specified in § 418.304(d) may be made to a hospice on behalf of...

  12. EVALUATION OF ECOLOGICAL SERVICES OF JILIN PROVINCE, NORTHEAST CHINA

    Institute of Scientific and Technical Information of China (English)

    YU Shu-xia; SHANG Jin-cheng; GUO Huai-cheng

    2004-01-01

    The main purpose of this study is to give evaluation of ecological services of Jilin Province,Northeast China.To take this value into decision-making and GDP accounting system is considered to be one of the economic solutions for ecological problems.The evaluation is based on the methods proposed by COSTANZA et al.,and some modifications about unit value of forest and cropland system were made according to the real characters of ecosystem,climate,natural conditions etc.,in Jilin Province.Total value of ecosystem services is about 554.404×109yuan(RMB)/a,which is about 4.9 times of GDP of the corresponding period.The results of this study could be used as a fundamental work for the construction of ecological province,which was carried out from 2001,and could provide ecological information for decision-making.Furthermore,the necessities for the further studies on the evaluation of ecological services and natural capital were discussed.

  13. Integrating children's health services: evaluation of a national demonstration project.

    Science.gov (United States)

    Hughes, D C; Brindis, C; Halfon, N; Newacheck, P W

    1997-12-01

    Increasingly, the public and private sectors are turning to "service integration" efforts to reduce, if not eliminate, barriers to needed care created by categorical programs. In 1991, the Robert Wood Johnson Foundation established a new national demonstration project, called the Child Health Initiative, intended to test the feasibility of developing mechanisms at the community level to coordinate the delivery of health services and to pay for those services through a flexible pool of previously categorical funds. This article presents the findings of an independent evaluation of the Child Health Initiative. The evaluation utilized a combination of qualitative methods to assess and describe the experiences of the communities as they developed and implemented integrated health services. It used a repeated measures design involving two site visits and interim telephone interviews, as well as review of documents. Overall, the demonstration project achieved mixed success. Both care coordination and the production of community health report cards were found to be achievable within the relatively short life of the foundation grant. However, many sites experienced significant delays in the production of report cards and implementing care coordination plans because the sites largely did not benefit from the successful models already in existence. Little clear progress was made in implementing the decategorization component of the project. Sites experienced difficulties due to lack of previous experience with this new undertaking, the inability to secure active cooperation from local, state, and federal agencies, the relatively short duration of the project, and other factors. A number of lessons were learned from this project that may be useful in future decategorization experiments, including (1) a clear understanding of the concept and its applications among all parties is essential, (2) high-level political commitments to the effort are needed between all levels of

  14. QoS Metrics for Cloud Computing Services Evaluation

    Directory of Open Access Journals (Sweden)

    Amid Khatibi Bardsiri

    2014-11-01

    Full Text Available Cloud systems are transforming the Information Technology trade by facultative the companies to provide admission to their structure and also software products to the membership foundation. Because of the vast range within the delivered Cloud solutions, from the customer’s perspective of an aspect, it's emerged as troublesome to decide whose providers they need to utilize and then what's the thought of his or her option. Especially, employing suitable metrics is vital in assessing practices. Nevertheless, to the most popular of our knowledge, there's no methodical explanation relating to metrics for estimating Cloud products and services. QoS (Quality of Service metrics playing an important role in selecting Cloud providers and also optimizing resource utilization efficiency. While many reports have got to devote to exploitation QoS metrics, relatively not much equipment supports the remark and investigation of QoS metrics of Cloud programs. To guarantee a specialized product is published, describing metrics for assessing the QoS might be an essential necessity. So, this text suggests various QoS metrics for service vendors, especially thinking about the consumer’s worry. This article provides the metrics list may stand to help the future study and also assessment within the field of Cloud service's evaluation.

  15. [Quality evaluation of health care service for adolescents].

    Science.gov (United States)

    Costa, M C; Formigli, V L

    2001-04-01

    To evaluate the technical and scientific quality of care provided adolescents, pregnant adolescents and their offspring by the Emaús community's health service in Belém, state of Pará, Brazil, between 1994 and 1996. Data for population and health care assessment were collected from medical records and compared with the PAHO/WHO and Brazilian Ministry of Health guidelines. The following features were satisfactory: anthropometric measurements and sexual maturity in adolescent health care program; visits scheduling, weight and blood pressure recording and proceedings in the event of medical problem in prenatal care; early registration in the health program, completing of the immunization schedule, weight and motor development recording and adequacy of medical visits in children care. Other aspects were less satisfactory, such as poor recording of clinical procedures and high level of inadequate or partially adequate procedures for the adolescent group; late admission to prenatal care and low recording of pregnant anti-tetanus immunization in prenatal care; high prevalence of early weaning and poor recording of children's height. This easy-to-perform assessment allowed to evaluate the quality of care provided and made it possible to reallocate services and medical procedures to offer health care service better organized and of better quality to meet the population needs.

  16. Evaluation of a nurse-led haemophilia counselling service.

    Science.gov (United States)

    O'Shea, Eadaoln; Coughlan, Michael; Corrigan, Helen; McKee, Gabrielle

    Genetic counselling and testing for females with a family history of haemophilia has long been advocated. However, there is little research in regard to clients' satisfaction with the existing counselling models in haemophilia, and in particular with nurse-led clinics. The purpose of this study was to evaluate whether clients were satisfied with a nurse-led carrier testing clinic and counselling service. A retrospective quantitative study of clients' satisfaction and perceived knowledge was undertaken using an anonymous questionnaire. A sample of 42 women who had attended the clinic in the last 12 months was identified. The response rate for the study was 71% (n = 30).Two thirds of the respondents were 35 years of age or younger, 93% had a family history of haemophilia and 56% were diagnosed as carriers. Perceived understanding and knowledge increased significantly between the first and second appointments (p nurse-led carrier testing clinic and counselling service.

  17. Conceptualization and measurement of integrated human service networks for evaluation

    Directory of Open Access Journals (Sweden)

    Gina Browne

    2007-12-01

    Full Text Available Introduction: Integration has been advanced as a strategy for the delivery of a number of human services that have traditionally been delivered by autonomous agencies with independent processes and funding sources. However, measurement of the dimensions of integration has been hampered by numerous factors, including a lack of definitional and conceptual clarity of integration, and the use of measurement tools with atheoretical foundations and limited psychometric testing. Theory/methods: Based on a review of integration measurement approaches, a comprehensive approach to the measure of multiple dimensions of integrated human service networks was conceptualized. The combination of concepts was derived from existing theoretical, policy, and measurement approaches in order to establish the content validity and comprehensiveness of the proposed measure. Results: The dimensions of human service integration measures are: (1 Observed (current and expected structural inputs, or the mix of agencies that comprise the network (e.g. extent, scope, depth, congruence within an agency, and reciprocity between agencies. (2 Functioning of the network both in terms of the quality of the network or partnership functioning and ingredients of the integration of the networks' working arrangements and range of human services provided. (3 Network outputs in terms of network capacity (e.g. what is accomplished, for how many and how quickly given the local demand measured from dual perspectives of the agency and the family. Conclusion: This newly developed measure unites multiple perspectives in a comprehensive approach to the measurement of integration of human service networks. Content validity has been established. Future work should focus on further refinement of this instrument through psychometric evaluation (e.g. construct validity in diverse networks and relating these measures of network integration to client and system outcomes.

  18. Employee counseling services evaluation system: design, issues and conclusions.

    Science.gov (United States)

    Masi, D A; Teems, L A

    1983-01-01

    Employee Counseling Services (ECS) programs have emerged as an effective method for dealing with employees whose job performance has deteriorated due to personal problems such as alcoholism or drug abuse. It is estimated that 18% of any work force is effected by such problems at any given time and that these employees cost industry billions of dollars annually in lost productivity, abuse of sick leave, etc. One of the critical concerns of this emerging field is the need for comprehensive evaluation that can demonstrate the cost-effectiveness and cost-benefits of ECS programs. This paper will describe the model Federal ECS developed at the U.S. Department of Health and Human Services as well as the components of the evaluation system designed to determine its effectiveness. The system is the first of its kind and will be a valuable contribution to the field. The paper then raises issues and develops conclusions about designing such an evaluation within the context of a large bureaucracy.

  19. Integrating Participatory Elements into an Effectiveness Evaluation

    Science.gov (United States)

    Wallace, Tanner LeBaron

    2008-01-01

    This article describes an effectiveness evaluation of an intensive case management intervention coordinated by a non-profit organization in a midsize Midwest City. As an effectiveness evaluation, the primary evaluation question was causal in nature; the key task of the evaluative study was to establish and probe connections between the…

  20. Novel approach for evaluation of service reliability for electricity customers

    Institute of Scientific and Technical Information of China (English)

    JIANG; John; N

    2009-01-01

    Understanding reliability value for electricity customer is important to market-based reliability management. This paper proposes a novel approach to evaluate the reliability for electricity customers by using indifference curve between economic compensation for power interruption and service reliability of electricity. Indifference curve is formed by calculating different planning schemes of network expansion for different reliability requirements of customers, which reveals the information about economic values for different reliability levels for electricity customers, so that the reliability based on market supply demand mechanism can be established and economic signals can be provided for reliability management and enhancement.

  1. Novel approach for evaluation of service reliability for electricity customers

    Institute of Scientific and Technical Information of China (English)

    KANG ChongQing; GAO Yan; JIANG John N; ZHONG Jin; XIA Qing

    2009-01-01

    Understanding reliability value for electricity customer is important to market-based reliability man-agement. This paper proposes a novel approach to evaluate the reliability for electricity customers by using indifference curve between economic compensation for power interruption and service reliability of electricity. Indifference curve is formed by calculating different planning schemes of network ex-pansion for different reliability requirements of customers, which reveals the information about eco-nomic values for different reliability levels for electricity customers, so that the reliability based on market supply demand mechanism can be established and economic signals can be provided for reli-ability management and enhancement.

  2. 社会资本举办的非营利性医疗机构营利行为分析与对策研究%Study on Seeking Profit Behavior and Countermeasures of Non-profit Medical Institution s Launched by Social Capital

    Institute of Scientific and Technical Information of China (English)

    段光锋; 田文华; 金春林; 吴扬; 夏文明

    2011-01-01

    Firstly, the article summarized the possible seeking profit behavior based upon the characteristics of non-profit hospital launched by social capital. Secondly, the reasons of seeking profit behavior were analyzed. Finally, the preventive countermeasures were put forward, which would make sure that non-profit hospitals launched by social capital were non-profit and public interest.%根据非营利性医疗机构的性质,文章归纳总结了社会资本举办的非营利性医疗机构可能存在的营利行为,并对其愿因进行了分析,最后提出了防范社会办非营利性医疗机构营利行为的对策,以确保其非营利性和公益性.

  3. 75 FR 79446 - Clinical Science Research and Development Service; Cooperative Studies Scientific Evaluation...

    Science.gov (United States)

    2010-12-20

    ... AFFAIRS Clinical Science Research and Development Service; Cooperative Studies Scientific Evaluation... (Federal Advisory Committee Act) that a meeting of the Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation Committee will be held on January 13, 2011, at The...

  4. An Evaluation of Service Frameworks for the Management of Service Ecosystem

    NARCIS (Netherlands)

    Khadka, R.; Saeidi, A.M.; Jansen, R.L.; Hage, J.; Helms, R.W.

    2011-01-01

    A service ecosystem is a marketplace for trading services in which services are developed, published, sold and used. Service ecosystems have changed the way of service delivery and service consumption among actors/parties, who perform specific roles for the operation of the ecosystems. Such actors,

  5. 制度变迁视域中政府与非营利组织的关系研究——以上海市非营利组织发展为例%Relationships between the Government and the Non-profit Organizations in the Perspective of Institutional Change Theory

    Institute of Scientific and Technical Information of China (English)

    田恒

    2012-01-01

    At a time of diversification of subjects in public governance,the non-profit organization is undoubtedly one of the important participation subjects.The premise,without any doubt,is that the non-profit organizations are full developed,and that their development is affected by current institutional and environmental forces.Therefore,the institution composes one of the significant variables in analyzing the development of the non-profit organizations and the relationships between the government and the non-profit organizations.In view of this,this paper analyses the logical evolution of the relationships between the government and the non-profit organizations.It is helpful for us to comprehend the trend of the relationships between the government and the non-profit organizations macroscopically,and then provide ideas for policy making.%在强调公共治理主体多元化的今天,非营利组织无疑是重要的参与主体之一。当然,这是以非营利组织的充分发展为前提的,而非营利组织的发展又必然受到特定环境下的制度的影响。因此,制度就构成了分析非营利组织的发展及其与政府关系的一个重要变量。鉴于此,本文从制度变迁视角分析政府与非营利组织关系的逻辑演变,有助于从宏观上理解政府与非营利组织关系的走向,进而为公共政策实践提供思考。

  6. Human Services Program Evaluation: "How to Improve Your Accountability and Program Effectiveness"

    Science.gov (United States)

    Barrett, Thomas; Sorensen, James

    2015-01-01

    The term "outcome evaluation" has become one of the most popular terms among human service providers and those whose job it is to evaluate the impact of human service programs. In the public sector alone, there are over a hundred instruments in use to evaluate the impact of state human service programs. Most states, many providers, and…

  7. Effectiveness of Hotline, Advocacy, Counseling, and Shelter Services for Victims of Domestic Violence: A Statewide Evaluation

    Science.gov (United States)

    Bennett, Larry; Riger, Stephanie; Schewe, Paul; Howard, April; Wasco, Sharon

    2004-01-01

    The authors report the results of an evaluation of services provided by 54 Illinois domestic violence agencies. In collaboration with the University of Illinois at Chicago evaluation team, domestic violence advocates identified services to be evaluated, specified desired outcomes of those services, and participated in developing measures of those…

  8. Analysis of potential self-guarantee tests for demonstrating financial assurance by non-profit colleges, universities, and hospitals and by business firms that do not issue bonds

    Energy Technology Data Exchange (ETDEWEB)

    Bailey, P.; Dean, C.; Collier, J.; Dasappa, V.; Goldberg, W. [ICF, Inc., Fairfax, VA (United States)

    1997-06-01

    The Nuclear Regulatory Commission (NRC) on December 29, 1993, promulgated self-guarantee requirements that materials licensees may use to demonstrate financial assurance for decommissioning costs. However, nonprofit colleges and universities, nonprofit hospitals, and for-profit firms that do not issue bonds are currently precluded, by their unique accounting and financial reporting systems, or by other features of their business practices, from using the financial tests for self-guarantors adopted by the NRC. This Report evaluates several alternative financial tests that might serve as the basis for self-guarantee by these three categories of licensees.

  9. Implementation evaluation of the business process services incentive programme

    Directory of Open Access Journals (Sweden)

    Nonceba Mashalaba

    2015-07-01

    Full Text Available The paper describes the implementation evaluation of the business process services (BPS incentive programme undertaken by the Department of Trade and Industry (the dti and the Department of Performance Monitoring and Evaluation (DPME as part of the 2012/2013 National Evaluation Plan. The evaluation started on 31 October 2012 and the final report was approved on 17 May 2013. The evaluation covers the period from the inception of the programme in January 2011 to December 2012. The BPS incentive programme was implemented to stimulate the business process sector which contributes to economic growth largely through employment creation. The main objectives of the programme are to attract investment and create employment opportunities through offshoring activities. Twenty-six indicators across the five Development Assistance Community (DAC evaluation criteria were developed. A multi-method approach was undertaken to collect data for each of the indicators. The key findings relate to the operation of the programme and a number of suggestions were made as to how to strengthen it. Overall 3807 jobs have been created through the BPS programme during the period under review. Estimated total investment provided by firms is approximately R2.7 billion. Amongst others, the study recommended that the design of the programme be reviewed and extended, potentially to a five-year period in order to maintain the competitiveness of South Africa as a business process off shoring destination. It is essential to address the skills shortage to ensure the growth and sustainability of the South African BPS industry and finally the uptake of the incentive programme.

  10. Developing Cyberinfrastructure Tools and Services for Metadata Quality Evaluation

    Science.gov (United States)

    Mecum, B.; Gordon, S.; Habermann, T.; Jones, M. B.; Leinfelder, B.; Powers, L. A.; Slaughter, P.

    2016-12-01

    Metadata and data quality are at the core of reusable and reproducible science. While great progress has been made over the years, much of the metadata collected only addresses data discovery, covering concepts such as titles and keywords. Improving metadata beyond the discoverability plateau means documenting detailed concepts within the data such as sampling protocols, instrumentation used, and variables measured. Given that metadata commonly do not describe their data at this level, how might we improve the state of things? Giving scientists and data managers easy to use tools to evaluate metadata quality that utilize community-driven recommendations is the key to producing high-quality metadata. To achieve this goal, we created a set of cyberinfrastructure tools and services that integrate with existing metadata and data curation workflows which can be used to improve metadata and data quality across the sciences. These tools work across metadata dialects (e.g., ISO19115, FGDC, EML, etc.) and can be used to assess aspects of quality beyond what is internal to the metadata such as the congruence between the metadata and the data it describes. The system makes use of a user-friendly mechanism for expressing a suite of checks as code in popular data science programming languages such as Python and R. This reduces the burden on scientists and data managers to learn yet another language. We demonstrated these services and tools in three ways. First, we evaluated a large corpus of datasets in the DataONE federation of data repositories against a metadata recommendation modeled after existing recommendations such as the LTER best practices and the Attribute Convention for Dataset Discovery (ACDD). Second, we showed how this service can be used to display metadata and data quality information to data producers during the data submission and metadata creation process, and to data consumers through data catalog search and access tools. Third, we showed how the centrally

  11. PrismTech Data Distribution Service Java API Evaluation

    Science.gov (United States)

    Riggs, Cortney

    2008-01-01

    My internship duties with Launch Control Systems required me to start performance testing of an Object Management Group's (OMG) Data Distribution Service (DDS) specification implementation by PrismTech Limited through the Java programming language application programming interface (API). DDS is a networking middleware for Real-Time Data Distribution. The performance testing involves latency, redundant publishers, extended duration, redundant failover, and read performance. Time constraints allowed only for a data throughput test. I have designed the testing applications to perform all performance tests when time is allowed. Performance evaluation data such as megabits per second and central processing unit (CPU) time consumption were not easily attainable through the Java programming language; they required new methods and classes created in the test applications. Evaluation of this product showed the rate that data can be sent across the network. Performance rates are better on Linux platforms than AIX and Sun platforms. Compared to previous C++ programming language API, the performance evaluation also shows the language differences for the implementation. The Java API of the DDS has a lower throughput performance than the C++ API.

  12. Teaching program development and evaluation through a service learning project in community-based adult day services.

    Science.gov (United States)

    Schaber, Patricia

    2010-01-01

    ABSTRACT This paper examines an instructional methodology, service learning, as a method for teaching program development and evaluation in adult day service centers. Adult day service, an emerging practice area, provides an opportunity for students to learn program development while they explore and meet the occupational needs of elders living in the community. Students learn to design and implement day service activities to benefit both the agencies and people they are serving. In this study, 39 students were surveyed before and after a service learning experience to determine if they perceived service learning as effective in increasing knowledge and confidence to develop, implement, and evaluate an adult day services program module. In an evaluation of the service learning project, students reported that their knowledge and confidence increased significantly in assessing organizations and populations, designing and carrying out an activity with well elderly, and creating an evaluation measure. Furthermore, students reported a high level of comfort in working with elderly populations before and after the service learning experience.

  13. Energy extension service pilot program evaluation report: the first year. Volume I: evaluation summary

    Energy Technology Data Exchange (ETDEWEB)

    None

    1979-09-01

    The evaluation report of the Energy Extension Service in the 10 pilot states - Alabama, Connecticut, Michigan, New Mexico, Pennsylvania, Tennessee, Texas, Wyoming, Washington, Wisconsin - contains 8 chapters. Chapter II describes the methodology and Chapter III summarizes the findings. Chapters IV, V, and VI trace the progression from program operations through client impact to energy savings. Chapter VII analyzes the factors that might contribute to making some programs work more effectively than others. The service delivery programs are divided into 3 categories according to the target audience served: residential homeowners and renters, small businesses, and public institutions. Chapter VIII discusses the implications for the National EES Program. (MCW)

  14. Evaluation of a nurse-led haemophilia counselling service.

    LENUS (Irish Health Repository)

    O'Shea, Eadaoln

    2012-01-01

    Genetic counselling and testing for females with a family history of haemophilia has long been advocated. However, there is little research in regard to clients\\' satisfaction with the existing counselling models in haemophilia, and in particular with nurse-led clinics. The purpose of this study was to evaluate whether clients were satisfied with a nurse-led carrier testing clinic and counselling service. A retrospective quantitative study of clients\\' satisfaction and perceived knowledge was undertaken using an anonymous questionnaire. A sample of 42 women who had attended the clinic in the last 12 months was identified. The response rate for the study was 71% (n = 30).Two thirds of the respondents were 35 years of age or younger, 93% had a family history of haemophilia and 56% were diagnosed as carriers. Perceived understanding and knowledge increased significantly between the first and second appointments (p < 0.001). Overall, the study identified a high level of client satisfaction with the nurse-led carrier testing clinic and counselling service.

  15. Context-sensitive service discovery experimental prototype and evaluation

    DEFF Research Database (Denmark)

    Balken, Robin; Haukrogh, Jesper; L. Jensen, Jens

    2007-01-01

    the network in domains that handle the complex distributed service discovery, which is based on dynamically changing context information. In the prototype, a method for performing context-sensitive service discovery has been realised. The service discovery part utilizes UPnP, which has been expanded in order...... to increase network scalability. The experimental analysis of service discovery times for different scenarios is used to optimize parameter settings of the service discovery system in order to achieve short response times....

  16. Evaluation of a Regional Australian Nurse-Led Parkinson's Service Using the Context, Input, Process, and Product Evaluation Model.

    Science.gov (United States)

    Jones, Belinda; Hopkins, Genevieve; Wherry, Sally-Anne; Lueck, Christian J; Das, Chandi P; Dugdale, Paul

    2016-01-01

    A nurse-led Parkinson's service was introduced at Canberra Hospital and Health Services in 2012 with the primary objective of improving the care and self-management of people with a diagnosis of Parkinson's disease (PD) and related movement disorders. Other objectives of the Service included improving the quality of life of patients with PD and reducing their caregiver burden, improving the knowledge and understanding of PD among healthcare professionals, and reducing unnecessary hospital admissions. This article evaluates the first 2 years of this Service. The Context, Input, Process, and Product Evaluation Model was used to evaluate the Parkinson's and Movement Disorder Service. The context evaluation was conducted through discussions with stakeholders, review of PD guidelines and care pathways, and assessment of service gaps. Input: The input evaluation was carried out by reviewing the resources and strategies used in the development of the Service. The process evaluation was undertaken by reviewing the areas of the implementation that went well and identifying issues and ongoing gaps in service provision. Product: Finally, product evaluation was undertaken by conducting stakeholder interviews and surveying patients in order to assess their knowledge and perception of value, and the patient experience of the Service. Admission data before and after implementation of the Parkinson's and Movement Disorder Service were also compared for any notable trends. Several gaps in service provision for patients with PD in the Australian Capital Territory were identified, prompting the development of a PD Service to address some of them. Input: Funding for a Parkinson's disease nurse specialist was made available, and existing resources were used to develop clinics, education sessions, and outreach services. Clinics and education sessions were implemented successfully, with positive feedback from patients and healthcare professionals. However, outreach services were limited

  17. A Tentative Study on the Evaluation of Community Health Service Quality*

    Science.gov (United States)

    Ma, Zhi-qiang; Zhu, Yong-yue

    Community health service is the key point of health reform in China. Based on pertinent studies, this paper constructed an indicator system for the community health service quality evaluation from such five perspectives as visible image, reliability, responsiveness, assurance and sympathy, according to service quality evaluation scale designed by Parasuraman, Zeithaml and Berry. A multilevel fuzzy synthetical evaluation model was constructed to evaluate community health service by fuzzy mathematics theory. The applicability and maneuverability of the evaluation indicator system and evaluation model were verified by empirical analysis.

  18. 42 CFR 415.174 - Exception: Evaluation and management services furnished in certain centers.

    Science.gov (United States)

    2010-10-01

    ... 42 Public Health 3 2010-10-01 2010-10-01 false Exception: Evaluation and management services furnished in certain centers. 415.174 Section 415.174 Public Health CENTERS FOR MEDICARE & MEDICAID SERVICES... in Teaching Settings § 415.174 Exception: Evaluation and management services furnished in certain...

  19. 教育类非营利组织案例分析--以可汗学院为例%A Case Study of Non-profit Educatio nal Organization

    Institute of Scientific and Technical Information of China (English)

    刘畅; 张静

    2015-01-01

    可汗学院作为教育类的非营利组织,对全球的教育领域产生了巨大的影响,给传统教育教学带来了一场革命。试以可汗学院为案例,对可汗学院的战略管理进行战略分析、选择和执行研究,同时分析了可汗学院以柔性管理为主导的志愿者管理,通过研究分析,可以为我国的教育类非营利组织的管理与发展提供借鉴。%Khan Academy , which is a non-profit educational organization , has a huge impact on global education field , and brought a revolution to the traditional teaching .By analyzing the case of khan academy for the strategic management of khan acade -my strategic analysis , choice and implementation .The paper analyzes the flexible management of volunteer management in order to provide some assistance in the management for nonprofit organizations .

  20. Is the negative evaluation of dental services among the Brazilian elderly population associated with the type of service?

    Science.gov (United States)

    Martins, Andréa Maria Eleutério de Barros Lima; Jardim, Lorena Amaral; Souza, João Gabriel Silva; Rodrigues, Carlos Alberto Quintão; Ferreira, Raquel Conceição; Pordeus, Isabela Almeida

    2014-01-01

    This study aimed at identifying the prevalence of the negative evaluation of dental services among elderly Brazilians and at investigating whether the prevalence was higher among those using public or philanthropic provider services than among those paying privately or using private health plans. Additionally, factors associated with this negative assessment were identified. Interview and survey data were collected in the residences of participants by trained and calibrated examiners as part of a national epidemiological survey of oral health conditions of the Brazilian population in 2002/2003. The dependent variable was obtained in response to questions regarding whether the participant had ever used dental services, the frequency of use, and the quality of this service. Potential responses to the questions regarding the quality of service were very poor or poor, fair, and good or very good. The main independent variable was the system of health care used with potential responses being health plan or private, public, and philanthropic services. We conducted univariate (linear tendency χ2 test) and multiple descriptive analyses, and the partial proportional Odds model for ordinal logistic regression. Among the elderly, 196 (3.7%) evaluated the provided services negatively (very poor or poor). Participants with the following responses were more likely to evaluate the services negatively: those who had used public or philanthropic services, men, those with higher education, the ones who had not received information about preventing dental problems, those who perceived pain in their teeth and gums in the last six months, and those who self-reported their oral health and speech was poor. In conclusion, elderly Brazilian users of public and philanthropic services were more likely than users of private or insurance-based plans to evaluate their dental services negatively, regardless of the other investigated variables.

  1. Evaluating service quality in the Durban freight transportation industry

    National Research Council Canada - National Science Library

    Naidu, Koovendhran; Govender, Jeevarathnam P

    2011-01-01

    ... need to be closed, with a view to raising service quality levels in the industry. The SERVQUAL instrument has been used to measure service quality levels administered to 500 of the industry's active customers, i.e...

  2. Green Energy for Your Non Profit

    DEFF Research Database (Denmark)

    Skulnik, Gary; Goodsite, Michael Evan

    2010-01-01

    meet this challenge. * * Helps nonprofits green their efforts and carbon footprint * Shows CEOs, presidents, deans, marketing officers, board members proactive steps they can take to protect the environment * Teaches how to do a self-audit and plan for a more environmentally sensitive future......The definitive, practical, go-to resource guide on helping all charities become more "green" Nonprofit Guide to Going Green is your comprehensive learning tool to guide nonprofits and NGOs towards becoming greener. A desktop reference for any charitable organization to become greener......, this essential book gives your organization the support it needs to take proactive steps to protect the environment while fulfilling its mission. Timely and clearly written, with contributions from experts from around the globe, Nonprofit Guide to Going Green leads the way in helping charities in all countries...

  3. Ambidexterity in non-profit, voluntary organizations

    DEFF Research Database (Denmark)

    Aagaard, Peter

    Artiklen forbinder organisatorisk læring med strategisk ledelse af nonprofit, frivillige organisationer. Den forklarer hvor de to forbundne strategiske udfordringer – frivilligt engagement og organisatorisk læring kan håndteres ved at anvende indsigt fra litteraturen om udforskning og udnyttelse og...... om ambidekstrale organisationer. Artiklen præsenterer tre cases om nonprofit, frivillige organisationer for at tydeliggøre forbindelserne mellem frivilligt engagement og organisatorisk læring. De strategiske implikationer er, at nonprofit frivillige organisationer bør have et ambidekstralt forhold...

  4. Green Energy for Your Non Profit

    DEFF Research Database (Denmark)

    Skulnik, Gary; Goodsite, Michael Evan

    2010-01-01

    , this essential book gives your organization the support it needs to take proactive steps to protect the environment while fulfilling its mission. Timely and clearly written, with contributions from experts from around the globe, Nonprofit Guide to Going Green leads the way in helping charities in all countries...... meet this challenge. * * Helps nonprofits green their efforts and carbon footprint * Shows CEOs, presidents, deans, marketing officers, board members proactive steps they can take to protect the environment * Teaches how to do a self-audit and plan for a more environmentally sensitive future...... * Nonprofit Guide to Going Green delivers a timely and essential call to action for this new century. Can your organization afford not to "go green?"...

  5. Wirkungsorientiertes Non Profit Organisation-Controlling

    OpenAIRE

    Halfar, Bernd; Hegenauer, Thomas

    2010-01-01

    "Benötigen 'Non-for-Profit-Organisationen' ein eigenes Controllinginstrumentarium, das sich von den Aufgaben, Verfahren und Methoden der 'normalen' Controllerarbeit unterscheidet? Müssen sich NPO-Controller nicht auch, so wie es im Controllerleitbild der International Group of Controlling formuliert ist, um Planung, Steuerung, Ergebnistransparenz, Wirtschaftlichkeit, Berichtswesen, Zielorientierung und betriebswirtschaftliche Informationsversorgung kümmern?" (Autorenreferat)

  6. CEIBS' Tenet: Be Non-Profit

    Institute of Scientific and Technical Information of China (English)

    2004-01-01

    When people are focusing on those "future economic leaders" in China, or searching new faces from China's 1 O0 richest people, what they are doing is a proof of intuition—expecting the birth of new power which symbols the competitiveness of China. Nowadays, the global competition is changing the business environment.No matter standing on a higher point or striving to catch up with, Chinese enterprises need more

  7. A comparative study of a private non-profit hospital and a public hospital on financial operation and sustainable developmen t%不同举办主体的两家非营利性医疗机构财务经营和持续发展比较研究

    Institute of Scientific and Technical Information of China (English)

    刘嫣; 齐璐璐; 朱骞; 朱同玉

    2014-01-01

    Objective:To indicate the difficulties of operating private non-profit hospitals by a comparative study of a private non-profit hospital and a public hospital in the economic performance and the social benefits. Methods:In-depth interviews and a questionnaire survey were conducted to analyze the economic performance and the social benefits of a private non-profit hospital and a public hospital. Results:Between the private non-profit hospital and the public hospital,there were differences in the economic performance and the sustainable development ability. Conclusion:Public hospitals surpass private non-profit hospitals in the economic performance and sustainable development ability.%目的:比较两家不同举办主体的医疗机构在经济运行情况和社会效益方面的差异,揭示社会资本办医之困境。方法:通过深度访谈和问卷调查,对两家医院经济运行和社会效益等指标和数据进行描述性分析。结果:两家不同举办主体的医疗机构,在经济运行状况和持续发展能力方面存在差异。结论:公立医院的经济运行状况和持续发展能力好于民营医院。

  8. Are Individuals with High Levels of Public Service Motivation Satisfied in MPA Degree Programs?

    Science.gov (United States)

    Bright, Leonard

    2017-01-01

    Many scholars have suggested that public service motivation (PSM) is a defining characteristic of public and non-profit employees. However, interest and motivation alone are not the sole determinates of success in any organization. Employees must also possess the knowledge and skills that will help them accomplish the difficult tasks that arise in…

  9. Evaluation of the Service Review Model with Performance Scorecards

    Science.gov (United States)

    Szabo, Thomas G.; Williams, W. Larry; Rafacz, Sharlet D.; Newsome, William; Lydon, Christina A.

    2012-01-01

    The current study combined a management technique termed "Service Review" with performance scorecards to enhance staff and consumer behavior in a human service setting consisting of 11 supervisors and 56 front-line staff working with 9 adult consumers with challenging behaviors. Results of our intervention showed that service review and scorecards…

  10. Evaluation of the Service Review Model with Performance Scorecards

    Science.gov (United States)

    Szabo, Thomas G.; Williams, W. Larry; Rafacz, Sharlet D.; Newsome, William; Lydon, Christina A.

    2012-01-01

    The current study combined a management technique termed "Service Review" with performance scorecards to enhance staff and consumer behavior in a human service setting consisting of 11 supervisors and 56 front-line staff working with 9 adult consumers with challenging behaviors. Results of our intervention showed that service review and…

  11. Evaluation of the Service Review Model with Performance Scorecards

    Science.gov (United States)

    Szabo, Thomas G.; Williams, W. Larry; Rafacz, Sharlet D.; Newsome, William; Lydon, Christina A.

    2012-01-01

    The current study combined a management technique termed "Service Review" with performance scorecards to enhance staff and consumer behavior in a human service setting consisting of 11 supervisors and 56 front-line staff working with 9 adult consumers with challenging behaviors. Results of our intervention showed that service review and…

  12. Evaluating the Impact of a Special Library and Information Service

    Science.gov (United States)

    Botha, Erika; Erasmus, Rene; van Deventer, Martie

    2009-01-01

    The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the majority…

  13. Quantitative and qualitative research on service quality evaluation system in NGN

    Institute of Scientific and Technical Information of China (English)

    LIU Lu; ZHOU Wen-an; SONG Jun-de

    2009-01-01

    With the development of next generation network (NGN), reasonable service quality evaluation is essential in network management. Based on NGN service characteristics, this article presents a comprehensive service quality evaluation system from two perspectives: quantitative and qualitative. From the quantitative point of view, this article brings forward the normalized service level achievement function (NSLA function) at technical layer. Also, with mean opinion score (MOS) mode, it proposes customer satisfaction assessment methods at customer perception layer. From the qualitative perspective, a hierarchical model is established, which forms mapping relations from the upper customer perception to the lower service quality parameters, and then the influence of different service parameters on customer satisfaction degree can be denoted by the fuzzy analysis hierarchy process (FAHP) algorithm. Quantitative and qualitative evaluations together form a comprehensive solution which is universal, customer-oriented and flexible. Demonstrated by the representative voice service, the proposed system is proved reliable and applicable to service evaluation in NGN.

  14. Serving the Community and Learning a Foreign Language: Evaluating a Service-Learning Programme.

    Science.gov (United States)

    Morris, Frank A.

    2001-01-01

    Evaluated a service learning program in Spanish, in which learners of Spanish provide various forms of social services to native speakers in local communities in the target language, to assess its impact on learner motivation and attitudes. (Author/VWL)

  15. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    National Research Council Canada - National Science Library

    Seyedvahid Najafi; Saber Saati; Mohammad Kazem Bighami; Farshid Abdi

    2013-01-01

    The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives...

  16. 75 FR 28686 - Clinical Science Research and Development Service; Cooperative Studies Scientific Evaluation...

    Science.gov (United States)

    2010-05-21

    ... AFFAIRS Clinical Science Research and Development Service; Cooperative Studies Scientific Evaluation... Research and Development Service on the relevance and feasibility of proposed projects and the scientific... (Federal Advisory Committee Act) that a meeting of the Clinical Science Research and Development...

  17. Service quality and perceived value of technology-based service encounters: evaluation of clinical staff satisfaction in Taiwan.

    Science.gov (United States)

    Hung, Chung-Jye; Chang, Hsin Hsin; Eng, Cheng Joo; Wong, Kit Hong

    2013-01-01

    Previous research has evaluated technology-based service encounters (TBSEs) in the delivery of health care by assessing patient satisfaction. This study examined service quality and perceived value of TBSEs used in health organisations from the perspective of clinical staff, with staff technology readiness as a moderator. A quantitative survey was conducted in Taiwan, across private and public healthcare organisations. Results showed that TBSEs had a direct effect on service quality and perceived value, which in turn had a direct effect on staff satisfaction in using TBSEs. However, service quality had no effect on perceived value when moderated by technology readiness. Theoretical and managerial implications of these findings are discussed.

  18. EVALUATION OF THE PARENTERAL NUTRITION SERVICES IN HOSPITAL PULAU PINANG

    Directory of Open Access Journals (Sweden)

    RIYADH AL BATANI

    2006-01-01

    Full Text Available Parenteral nutrition (PN has been practiced in Hospital Pulau Pinang, Malaysia since 1986. However, there is no published data on the cost, complications and outcome of patients receiving PN in this hospital. A retrospective study was carried out to evaluate the cost, complications and outcome of PN. Data were obtained from patient medical records and analysed using SPSS version 11. From 2003 to 2005, 429 PN cases were evaluated. Of the PN cases, 65% were neonates, 28.2% adults and 6.8% paediatric, where 60.8% of patients were male and 38.5% were female. Malay patients constituted 57.3%, Chinese 30.8% and Indian 11.9%. The reasons for PN were feeding intolerence (86.7%, oral intake restrictions (9.3%, poor oral intake (1.4% and others (2.6%. The average cost for PN in a neonate was found to be RM185 ± 69, RM 233 ± 126 for a paediatric patient and RM 235 ± 107 for an adult. PN-associated complications were bacterial sepsis (30.4%, metabolic acidosis (13.0%, catheter dislodgment (8.7%, long line swelling (8.7%, hepatic complication (21.8%, long line blockage (4.4% and catheter-related infection (13.0%. A total of 82.7% of cases tolerated oral nutrition after PN, 7.4% expired, 5.3% developed PN complications and others were discharged, transferred to other ward, transferred to another hospital, or discharged at own risk (0.3%. The study showed a significant difference in the cost of PN in each group of patients (p = 0.002. We concluded that PN services in Hospital Pulau Pinang were associated with low PN-related complications and good outcomes.

  19. Evaluation of community mental health services: comparison of a primary care mental health team and an extended day hospital service.

    Science.gov (United States)

    Secker, J; Gulliver, P; Peck, E; Robinson, J; Bell, R; Hughes, J

    2001-11-01

    Alongside mental health policies emphasising the need to focus on people experiencing serious, long-term problems, recent general healthcare policy is leading to the development in the UK of a primary care-led National Health Service. While most primary care-led mental health initiatives have focused on supporting general practitioners (GPs) in managing milder depression and anxiety, this article describes an evaluation comparing primary care-based and secondary care-based services for people with serious long-term problems. A survey of service users was carried out at three points in time using three measures: the Camberwell Assessment of Need, the Verona Satisfaction with Services Scales and the Lancashire Quality of Life Profile. Staff views were sought at two time intervals and carers' views were obtained towards the end of the 2-year study period. The results indicate that both services reduced overall needs and the users' need for information. The primary care service also reduced the need for help with psychotic symptoms whereas the secondary care service reduced users' need for help with benefits and occupation. There were no major differences in terms of satisfaction or quality of life. Primary care-based services therefore appear to have the potential to be as effective as more traditional secondary care services. However, a more comprehensive range of services is required to address the whole spectrum of needs, a conclusion supported by the views of staff and carers.

  20. Energy Extension Service Pilot Program: evaluation report after two years. Volume I. Evaluation summary

    Energy Technology Data Exchange (ETDEWEB)

    None

    1980-04-01

    The EES pilot program was initiated in August 1977, when 10 states were selected on a competitive basis for participation. The pilot states (Alabama, Connecticut, Michigan, New Mexico, Pennsylvania, Tennessee, Texas, Washington, Wisconsin, and Wyoming) devoted the first 6 months to start-up activities. This document is a follow-up report to the three volume Evaluation Summary of the first year of the pilot EES program published in September 1979. The purpose of this report is to provide an overview of the impacts and costs of the two years of the pilot program, and to check the consistency of findings over the two year period. The analysis addresses the following: (1) were the impact findings of Year I and Year II consistent, or did Year I and Year II attitudes and behavior vary. If variation existed, could it be attributed to program changes as the EES progressed from a start-up phase (Year I) to more normal service delivery (Year II); and (2) did costs of service delivery change (again reflecting start-up and normal service delivery costs). Did cost changes affect conclusions about the relative cost effectiveness of delivering services to different target audiences.

  1. American Fuel Cell Bus Project Evaluation. Second Report

    Energy Technology Data Exchange (ETDEWEB)

    Eudy, Leslie [National Renewable Energy Lab. (NREL), Golden, CO (United States); Post, Matthew [National Renewable Energy Lab. (NREL), Golden, CO (United States)

    2015-09-01

    This report presents results of the American Fuel Cell Bus (AFCB) Project, a demonstration of fuel cell electric buses operating in the Coachella Valley area of California. The prototype AFCB was developed as part of the Federal Transit Administration's (FTA's) National Fuel Cell Bus Program. Through the non-profit consortia CALSTART, a team led by SunLine Transit Agency and BAE Systems developed a new fuel cell electric bus for demonstration. SunLine added two more AFCBs to its fleet in 2014 and another in 2015. FTA and the AFCB project team are collaborating with the U.S. Department of Energy (DOE) and DOE's National Renewable Energy Laboratory to evaluate the buses in revenue service. This report summarizes the performance results for the buses through June 2015.

  2. An Evaluation of a School Counselling Service with Direct Links to Child and Adolescent Mental Health (CAMH) Services

    Science.gov (United States)

    McKenzie, Karen; Murray, George C.; Prior, Seamus; Stark, Lynda

    2011-01-01

    An evaluation of a Scottish secondary school-based counselling service for students aged 11 to 18 is presented. Improvement in student emotional well-being was measured using the Young Persons Clinical Outcomes for Routine Evaluation (YP CORE) questionnaire and participant questionnaires which were developed for the study. Significant improvements…

  3. Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part I: utility, technical performance and service provider perspective.

    LENUS (Irish Health Repository)

    Breen, Patricia

    2010-01-01

    Formative evaluation is conducted in the early stages of system implementation to assess how it works in practice and to identify opportunities for improving technical and process performance. A formative evaluation of a teleneurophysiology service was conducted to examine its technical and sociological dimensions.

  4. A Trusted Composition Evaluation Model to Support Web Services Coordination in Multi Domains

    Directory of Open Access Journals (Sweden)

    Li Qilong

    2012-03-01

    Full Text Available With the widespread development of web services application in multi-domains, more and more researchers have focused on the quality of web services composition. However, the research on the evaluation method for web services composition is still little nowadays. Therefore, a QoS-driven Trusted Composition Evaluation Model (TCEM is proposed in this study, it can judge the business stream effectively and comprehensively by choosing an appropriate and trusted evaluation method for the generated services composition chains. Furthermore, on the basis of Case-Based Reasoning (CBR and the retrieval mechanism oriented to web services coordination, the TCEM-based execution engine and algorithm is implemented to evaluate the quality of service composition. The proposed algorithm has the satisfied result compared with the traditional method, and it shows more efficient and trustworthy where web services composition is widely used in multi domains.

  5. A Consumer Evaluation of Air Force Food Service

    Science.gov (United States)

    1974-07-01

    dishes and glasses CD CD CD CD CD Dirty disSies and glasses i. Dirty floors CD CD CD CD CD Clean floors j...have decided to have an INEXPENSIVE NOON or EVENING MEAL. Would you prefer a cafeteria, self-service system or a waitress -service system? Self-service...345 > 2 E 4) 2 0 1 c O et 2 C Q CD CD CD a> ■Ii Waitress service 73 APPENDIX 11/ TABLE 28 Sex of Samples Male Female Totals Travis

  6. EVALUATION OF QUALITY CATERING SERVICES AS A FACTOR

    Directory of Open Access Journals (Sweden)

    Ewa Cieślik

    2014-09-01

    Full Text Available The aim of this study was to assess the impact of quality catering services on the increase of consumers’ confidence. The survey data were collected among 200 inhabitants of the district town of the province of Silesia taking into account their gender, age and occupational status. The research tool was the authoring questionnaire. The scope of the research included the quality of catering services, including customer service, and the level of customer satisfaction and know why the use of catering services. The results indicate a close correlation between the quality of catering services (cleanliness of premises, interior design, appearance / hygiene service staff and customers’ satisfaction. The majority of the respondents seldom use the food service and catering establishments; they choose affordable business premises, mostly fast food. Then, their attention is paid to their own tastes and prices, of the offered dishes. For the polled a very important criterion for choosing a place is the service staff of the establishment (manners, hygiene, appearance. The quality of catering services is very important for the customers, as it determines the choice of the catering facility and increases consumers’ loyalty in the institution.

  7. The development of an ongoing monitoring and evaluation system in a NORC service organization.

    Science.gov (United States)

    Cohen-Mansfield, Jiska; Frank, Julia K

    2009-02-01

    The objective of this study was to describe the development, utilization and utility of an ongoing evaluation of a system of coordinated services to persons living in two naturally occurring retirement communities (NORCs). The evaluation system includes service provision, service utilization and client satisfaction. It identifies trends in provided services and determines how services are utilized. A continuous monitoring system for reporting and quality improvement was developed with the four service agencies associated with the service provision system. The monthly data from each agency are compiled and distributed in the form of a report. The evaluation project was successful in tailoring the reporting system to each agency. Multiple issues arose with staff compliance in utilization of the system, but, overall, the system evaluation presents detailed feedback on the services provided and helps with continuing development, testing of new delivery models, planning, maximizing resource utilization, customer service, and attaining and sustaining funding. A system evaluation of an organization that provides services to a community is vital to optimizing frequency and quality of services. There are many ways to implement system evaluations. However, the use of electronic-based records increases the likelihood of maintaining and utilizing the system.

  8. Evaluation of outpatient service quality in Eastern Saudi Arabia

    Science.gov (United States)

    Fraihi, Khalid J. Al; FAMCO, Dip; FAMCO, Fellow; Latif, Shahid A.

    2016-01-01

    Objectives: To investigate perceptions and expectations of patients regarding hospital outpatient services by using a service quality gap model and factors influencing such gaps. Methods: In this cross-sectional descriptive study conducted between October and November 2014 in the outpatient waiting areas of a hospital in the Eastern Province of Saudi Arabia, a sample of 306 patients was selected by convenience sampling technique. The data was collected through an Arabic version of the service quality (SERVQUAL) questionnaire consisting of 2 parts: patients’ demographic characteristics, and 22 items scales of patients’ expectations and perceptions of SERVQUAL. The data was analyzed by confirmatory factor analysis, independent, and paired t samples tests and one way analysis of variance test. Results: The results showed that the proposed model for service quality dimensions had a good fit by satisfying the recommended values. The patients’ expectations exceeded perceptions in all service quality dimensions indicating statistically significant service quality gaps (t=26.3, p<0.000). Findings revealed that the empathy dimension contributed most patients’ expectations (4.7 ± 0.5) and perceptions (3.7 ± 0.8) scores, and responsiveness contributed least to expectations (4.5 ± 0.6) and perceptions (3.2 ± 0.8) scores. Prompt services showed highest service quality gap, while observation of privacy showed the smallest service quality gap in the statements. The study showed a significant association between gender, age, education, multiple visits, and service quality dimensions. Conclusion: The proposed model is valid and reliable and significant service quality gaps of all 5 dimensions need to be prioritized and addressed by focused improvement efforts of hospital management. PMID:27052285

  9. On the Role of the Non-profit Organizations in Public Administration, the Problems and the Countermeasures%非营利组织在公共管理中的作用、存在问题及对策

    Institute of Scientific and Technical Information of China (English)

    方博野; 戴桂玉

    2011-01-01

    在我国,随着市场经济结构的转型,非营利组织在社会公共管理中发挥着越来越重要的作用。现阶段重视对非营利组织的研究,对改善我国的公共管理,具有重要的现实意义。本文试图从非营利组织的特征和发展状况出发,分析其在公共管理中的角色和作用,以及发展过程中存在的问题和不足,并提出了相应的对策,以期对我国非营利组织的发展有一定的借鉴作用。%With the establishment and transformation of the market economy, nonprofit organizations play a greater role in public administration in China. It is genuinely significant to attach a great deal of importance upon the study of nonprofit organizations and to find new approaches to improving public administration. This thesis defines the specific features of the nonprofit organization and its current developmental situation. It analyzes the roles of non- profit organizations in the area of management of public affairs, reveals its problems, and proposes an applicable so- lution for the sake of giving a new perspective for the development of nonprofit organizations in China.

  10. 非营利组织的品牌战略探究以“壹基金”为例%A Research on Brand Strategy of Non-profit Organization -- Taking the "One Foundation" as an example

    Institute of Scientific and Technical Information of China (English)

    王艳; 陈雷

    2011-01-01

    NPo是一支重要的社会资源分配力量。当前,我国NPo虽然数量上大幅增长,但在质量和规模上有待提升,并且大多数不具备品牌效应。“壹基金”在运作的过程中引入品牌战略,形成了其独特的优势。基于品牌战略的视角,剖析“壹基金”的先进管理理念及成功经验,提出培育品牌文化、凸显品牌定位、拓展品牌营销、积极应对品牌危机等的发展对策,有利于整合NPo的内外部资源,进而更有效地服务公众。%Non-profit Organization (NPO) plays an important role in the allocation of social resources. At present, the number of NPO is substantially growing, but its quality and scale still need to be improved. Most of them do not have a brand. "One Foundation" introduces brand strategy in the course of the operation, forming a unique force. It is in favor of integrating internal and external resources to make NPO more effectively serve the public by analyzing the successful experience, and advanced management concepts of "One Foundation" based on the perspective of brand strategy, proposing the training of brand culture, highlighting brand positioning, brand marketing development, the re- sponse to brand crisis and so on.

  11. A Study of the Structures and Development of Non-profit Sport in Universities%高校非营利体育组织构成及发展对策研究

    Institute of Scientific and Technical Information of China (English)

    侯梦儒; 肖青

    2012-01-01

    With the use of literature review, savant visitation, and questionnaire, we can sum up non-profit sport structures in a university as follows: mass sport structure, high-level athletic team structure, sport association struc- ture, gymnasium manage and training institution structure. In order for the school to be realized as an important channel to cultivate excellent athlete, every sport structure of school will mutate its function, as to carry out scien- tific management, mutual cooperation, and systemic training. Through organizing first-class games to advance ath- lete level, we can build up relationship and intercommunion with other schools and make the best uses of social re- sources for the development of sport.%运用文献资料法、专家访谈法和问卷调查法,简要介绍了我国高校非营利体育组织,包括群众体育组织、协会体育组织、高水平运动队组织和体育场馆及培训机构组织。为了实现学校是国家优秀运动员培养和普及群众体育运动的重要基地的目的,学校各体育组织要转变职能,科学管理,明确分工,相互配合,系统训练。通过打造品牌赛事提高赛事水平,增进校际间、校友间、学校和社会问交流,充分调动社会资源支持学校体育的发展。

  12. Evaluation of Dutch Helicopter Emergency Medical Services in transporting children

    NARCIS (Netherlands)

    Peters, J.H.; Beekers, C.; Eijk, R.J.R.; Edwards, M.J.; Hoogerwerf, N.

    2014-01-01

    OBJECTIVE: In the Netherlands, helicopter emergency medical services (HEMS) function as an adjunct to paramedic ambulance service delivering hospital-level medical care to a prehospital location. The main goal of Dutch HEMS is to provide on-scene medical expertise and not primarily to serve as trans

  13. Evaluating health service quality: using importance performance analysis.

    Science.gov (United States)

    Izadi, Azar; Jahani, Younes; Rafiei, Sima; Masoud, Ali; Vali, Leila

    2017-08-14

    Purpose Measuring healthcare service quality provides an objective guide for managers and policy makers to improve their services and patient satisfaction. Consequently, the purpose of this paper is to measure service quality provided to surgical and medical inpatients at Kerman Medical Sciences University (KUMS) in 2015. Design/methodology/approach A descriptive-analytic study, using a cross-sectional method in the KUMS training hospitals, was implemented between October 2 and March 15, 2015. Using stratified random sampling, 268 patients were selected. Data were collected using an importance-performance analysis (IPA) questionnaire, which measures current performance and determines each item's importance from the patients' perspectives. These data indicate overall satisfaction and appropriate practical strategies for managers to plan accordingly. Findings Findings revealed a significant gap between service importance and performance. From the patients' viewpoint, tangibility was the highest priority (mean=3.54), while reliability was given the highest performance (mean=3.02). The least important and lowest performance level was social accountability (mean=1.91 and 1.98, respectively). Practical implications Healthcare managers should focus on patient viewpoints and apply patient comments to solve problems, improve service quality and patient satisfaction. Originality/value The authors applied an IPA questionnaire to measure service quality provided to surgical and medical ward patients. This method identifies and corrects service quality shortcomings and improving service recipient perceptions.

  14. Service Station Evaluation Problem in Catering Service of High-Speed Railway: A Fuzzy QFD Approach Based on Evidence Theory

    Directory of Open Access Journals (Sweden)

    Xin Wu

    2015-01-01

    Full Text Available Catering Service of High-Speed Railway (CSHR starts at suppliers, includes distribution centers and service stations in cities, and ends at cabinets in high-speed trains. In Distribution System Design (DSD Problem for CSHR, it is critical to evaluate the alternatives of service stations, which is termed as Service Station Evaluation Problem in Catering Service of High-speed Railway (SSEP-CSHR. As a preparation work for DSD, SSEP-CSHR needs to be solved without detailed information and being accompanied with uncertainty. Fuzzy Quality Function Deployment (F-QFD has been given in the literatures to deal with vagueness in Facility Location Evaluation (FLE. However, SSEP-CSHR that includes identifying and evaluating stations requires not only dealing with the vague nature of assessments but also confirming them. Based on evidence theory, this paper introduces the framework to give the truth of proposition “x is A.” Then it is incorporated into a two-phase F-QFD with an approximate reasoning to enable the truth of the decisions to be measured. A case study that refers to 85 alternative stations on Chinese high-speed railway will be carried out to verify the proposed method. Analysis shows that the proposed evaluation method enhances scientific credibility of FLE and allows decision makers to express how much is known.

  15. Evaluating spatial equity of health service in Minhang District, Shanghai

    Science.gov (United States)

    Shi, Yishao; Chen, Huajie; Chen, Yongjian

    2008-10-01

    Assuring equitable health service is an important factor for promoting sustainable development and constructing harmonious society. Its concept is very necessary for policy makers and health planners. Recent advances in the field of health geography have greatly improved our understanding of the role played by equitable geographic distribution of health services. But equity is difficult to operationalize because it is influenced by lots of non-spatial factors. This paper presents a notion that analyzes spatial equity of health service integrating theories and techniques of spatial accessibility and GIS. By means of modified spatial accessibility index, the authors analyze relative equity status of each subdistrict based on geo-referenced and socio-demographic census exemplified by Minhang District of Shanghai. Due to the demand of residents and using efficiency of every health service are added in the method of accessibility, it makes equity research more valid. The paper also discusses the influence of floating population on spatial equity of health service.

  16. Business Model Evaluation for an Advanced Multimedia Service Portfolio

    Science.gov (United States)

    Pisciella, Paolo; Zoric, Josip; Gaivoronski, Alexei A.

    In this paper we analyze quantitatively a business model for the collaborative provision of an advanced mobile data service portfolio composed of three multimedia services: Video on Demand, Internet Protocol Television and User Generated Content. We provide a description of the provision system considering the relation occurring between tecnical aspects and business aspects for each agent providing the basic multimedia service. Such a techno-business analysis is then projected into a mathematical model dealing with the problem of the definition of incentives between the different agents involved in a collaborative service provision. Through the implementation of this model we aim at shaping the behaviour of each of the contributing agents modifying the level of profitability that the Service Portfolio yields to each of them.

  17. Evaluating Service Learning from Multiple Perspectives: Faculty, Community Partners, and Student Outcomes

    Science.gov (United States)

    Colvin-King, Vadrin

    2016-01-01

    This study sought to evaluate the efficacy of service learning through the lens of faculty members, community partners, and student learning outcomes at a midsized community college in North Carolina. As a teaching tool integrating community service with instruction, service learning depends on the collaboration of multiple stakeholders and…

  18. Frontline employees' intercultural competence: Does it impact customers' evaluations of intercultural service encounters?

    NARCIS (Netherlands)

    Hoefnagels, A.H.J.M.; Bloemer, J.M.M.; Pluymaekers, M

    2014-01-01

    Globalization has led to an exponential growth of intercultural service encounters. In view of the importance of customer-orientation in services, we investigate the effect of the frontline employee’s intercultural competence on customer’s affective and cognitive evaluations of intercultural service

  19. Monitoring and Evaluation of Substance Abuse Services in South Africa: Implications for Policy and Practice

    Science.gov (United States)

    Myers, Bronwyn; Burnhams, Nadine Harker; Fakier, Nuraan

    2010-01-01

    Although outcomes monitoring and the collection of other performance data holds benefits for service managers and policy makers, the extent to which these data are collected by South African substance abuse service providers is unknown. To describe (i) the extent to which substance abuse service providers in South Africa monitor and evaluate their…

  20. Pilot evaluation of a web-based intervention targeting sexual health service access.

    Science.gov (United States)

    Brown, K E; Newby, K; Caley, M; Danahay, A; Kehal, I

    2016-04-01

    Sexual health service access is fundamental to good sexual health, yet interventions designed to address this have rarely been implemented or evaluated. In this article, pilot evaluation findings for a targeted public health behavior change intervention, delivered via a website and web-app, aiming to increase uptake of sexual health services among 13-19-year olds are reported. A pre-post questionnaire-based design was used. Matched baseline and follow-up data were identified from 148 respondents aged 13-18 years. Outcome measures were self-reported service access, self-reported intention to access services and beliefs about services and service access identified through needs analysis. Objective service access data provided by local sexual health services were also analyzed. Analysis suggests the intervention had a significant positive effect on psychological barriers to and antecedents of service access among females. Males, who reported greater confidence in service access compared with females, significantly increased service access by time 2 follow-up. Available objective service access data support the assertion that the intervention may have led to increases in service access. There is real promise for this novel digital intervention. Further evaluation is planned as the model is licensed to and rolled out by other local authorities in the United Kingdom.

  1. QUALITY GROWTH AND EVALUATION OF PERFORMANCE OF LOCAL PUBLIC SERVICES

    Directory of Open Access Journals (Sweden)

    Remus Gherman

    2015-05-01

    Full Text Available Public sector reform aims to increase performance by improving its efficiency and effectiveness by improving the quality of services provided by public service in order to maximize individual welfare of citizens. The purpose of reform is to improve public services because they have to deal with uncertainties and rapid changes that take place in the internal environmental and external pressures. Public administration, in quality of service provider must make a series of efforts to ensure that citizens know their rights and public services on witch they can benefit taking into account the simplification of service delivery, a high quality of its, new administrative procedures for allocating resources in a transparent way and informing the citizens of standards of services and of the methods of compensation in case if the provided quality is different from that promised. Most important is the fact that the local government must realize that effectiveness involves defining objectives that must be achieved simultaneously with the estimation of the results obtained.

  2. Quality of medical services: problems, evaluation and regulation

    OpenAIRE

    Farida Yerdavletova; Temirkhan Mukhambetov

    2015-01-01

    One of the most acute problems in the healthcare industry – the problem of the quality of medical services. In this area, there is no established definition of medical services or approaches to quality management. The aim of the article is to analyze the existing definitions of “quality of medical services,” as well as development approach to managing medical organization. At the same time the management of the medical organization should be focused on ensuring the quality as the most importa...

  3. 77 FR 51113 - Letter of Intent To Apply for Funding Available Under the Supportive Services for Veteran...

    Science.gov (United States)

    2012-08-23

    ... private non-profit organizations and consumer cooperatives who will coordinate or provide supportive... families who are occupying permanent housing. In doing so, grantees are required to establish relationships... management services in accordance with 38 CFR 62.21. D. Authority: The SSVF Program is authorized by title...

  4. Trust Degree of Web Services and Its Evaluation with Neural Network

    Institute of Scientific and Technical Information of China (English)

    HUANG Baohua; HU Heping; LU Zhengding; YAO Hanbing; LI Ruixuan

    2006-01-01

    The concept and definition of trust degree of Web service is given.Evaluating trust degree of Web services with the method of neural network from the aspect of trust history sequence is proposed.The principle of the method,applicable neural network structure, neural network constructing, input standardization, training sample constructing, and the procedure of evaluating trust degree of Web services with trained neural network are described.Experiments show that it is feasible and effective to evaluate trust degree of Web Service with neural network.

  5. Research on the evaluation of e-service quality in libraries

    Institute of Scientific and Technical Information of China (English)

    QI; Xianghua; YANG; Jingjing

    2010-01-01

    Based on the research of theories and practices related to quality evaluation of electronic services(e-services)from both home and abroad and through multiple rounds of surveys and analyses,this article proposed an evaluation indicator system for Chinese libraries.A survey was carried out on the e-services of Shanxi Provincial Library by using SERVQUAL model.Based on the survey data,the article evaluated and analyzed the quality of Shanxi Provincial Library’s e-services by means of quadrant analysis,and put forward solutions and suggestions accordingly.

  6. Intra-service section 7 biological evaluation form

    Data.gov (United States)

    US Fish and Wildlife Service, Department of the Interior — This document examines the effects that the Chronic Wasting Disease Surveillance and Management Plan is likely to have on endangered and threatened species at Neal...

  7. Evaluating the impact of a special library and information service

    CSIR Research Space (South Africa)

    Botha, E

    2009-06-01

    Full Text Available 's (2005) view, researchers felt that Library and Information Services do not necessarily impact on growing their skills and competencies or their attitude and behaviour as researchers. The relationship between the librarian and the researcher also came...

  8. Evaluating Comorbidity Scores Based on Health Service Exp...

    Data.gov (United States)

    U.S. Department of Health & Human Services — The use of Charlson related expenditures did not result in improved mortality prediction. CCI models perform less well in population subgroups with higher underlying...

  9. ORIGINAL ARTICLE EVALUATION OF PRE-SERVICE TRAINING ...

    African Journals Online (AJOL)

    user

    Background: The Integrated Management of Newborn and Childhood Illness ... als prepared for pre-service training like handbook and model chapter was limited. ... Exploring for an alternative/innovative and sustainable training approach.

  10. A Performance Evaluation of Mobile Web Services Security

    CERN Document Server

    Srirama, Satish Narayana; Prinz, Wolfgang

    2010-01-01

    It is now feasible to host basic web services on a smart phone due to the advances in wireless devices and mobile communication technologies. The market capture of mobile web services also has increased significantly, in the past years. While the applications are quite welcoming, the ability to provide secure and reliable communication in the vulnerable and volatile mobile ad-hoc topologies is vastly becoming necessary. Even though a lot of standardized security specifications like WS-Security, SAML exist for web services in the wired networks, not much has been analyzed and standardized in the wireless environments. In this paper we give our analysis of adapting some of the security standards, especially WS-Security to the cellular domain, with performance statistics. The performance latencies are obtained and analyzed while observing the performance and quality of service of our Mobile Host.

  11. Final Service Provider DevOps concept and evaluation

    OpenAIRE

    Marchetto, Guido; Sisto, Riccardo; John, Wolfgang; Sköldström, Pontus; Pechenot, Bertrand; Németh, Felicián; Pelle, István; Kim, Juhoon; Cai, Xuejun; Fu, Chunyan; Meirosu, Catalin; Pentikousis, Kostas; Sharma, Sachin; Papafili, Ioanna; Spinoso, Serena

    2016-01-01

    This report presents the results of the UNIFY Service Provider DevOps activities. First, we present the final definition and assessment of the concept. SP-DevOps is realized by a combination of various functional components facilitating integrated service verification, efficient and programmable observability, and automated troubleshooting processes. Our assessment shows that SP-DevOps can help providers to reach a medium level of DevOps maturity and allows significant reduction in OPEX. Seco...

  12. Pilot Evaluation of a Web-Based Intervention Targeting Sexual Health Service Access

    Science.gov (United States)

    Brown, K. E.; Newby, K.; Caley, M.; Danahay, A.; Kehal, I.

    2016-01-01

    Sexual health service access is fundamental to good sexual health, yet interventions designed to address this have rarely been implemented or evaluated. In this article, pilot evaluation findings for a targeted public health behavior change intervention, delivered via a website and web-app, aiming to increase uptake of sexual health services among…

  13. 78 FR 70102 - Clinical Science Research and Development Service Cooperative Studies; Scientific Evaluation...

    Science.gov (United States)

    2013-11-22

    ... AFFAIRS Clinical Science Research and Development Service Cooperative Studies; Scientific Evaluation... Committee Act, 5 U.S.C. App. 2, that the Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation Committee will hold a meeting on December 12, 2013, at the...

  14. 76 FR 65781 - Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation...

    Science.gov (United States)

    2011-10-24

    ... AFFAIRS Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation... (Federal Advisory Committee Act) that a meeting of the Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation Committee will be held on November 9-10, 2011, at The Residence...

  15. 78 FR 53015 - Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation...

    Science.gov (United States)

    2013-08-27

    ... AFFAIRS Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation... Committee Act, 5 U.S.C. App. 2, that the Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation Committee will hold a meeting on September 18, 2013, at 131 M Street...

  16. 78 FR 41198 - Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation...

    Science.gov (United States)

    2013-07-09

    ... AFFAIRS Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation... Committee Act, 5 U.S.C. App. 2, that the Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation Committee will hold a meeting on July 10, 2013, at 131 M Street...

  17. 77 FR 31072 - Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation...

    Science.gov (United States)

    2012-05-24

    ... AFFAIRS Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation... (Federal Advisory Committee Act) that a meeting of the Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation Committee will be held on July 12, 2012, at the Sheraton Suites...

  18. 76 FR 73781 - Clinical Science Research and Development Service; Cooperative Studies Scientific Evaluation...

    Science.gov (United States)

    2011-11-29

    ... AFFAIRS Clinical Science Research and Development Service; Cooperative Studies Scientific Evaluation... (Federal Advisory Committee Act) that a meeting of the Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation Committee will be held on December 20, 2011, at the Hamilton...

  19. 76 FR 19189 - Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation...

    Science.gov (United States)

    2011-04-06

    ... AFFAIRS Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation... (Federal Advisory Committee Act) that a meeting of the Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation Committee will be held on April 25, 2011, at The Ritz-Carlton...

  20. 78 FR 78416 - Submission for Review: Program Services Evaluation Surveys, OMB Control No. 3206-0252

    Science.gov (United States)

    2013-12-26

    ... MANAGEMENT Submission for Review: Program Services Evaluation Surveys, OMB Control No. 3206-0252 AGENCY: U.S... on the information collection request (ICR) 3206-0252, Program Services Evaluation Surveys. As... of appropriate automated, electronic, mechanical, or other technological collection techniques...

  1. 75 FR 35092 - Submission for Review: Program Services Evaluation Surveys, OMB Control No. 3206-NEW

    Science.gov (United States)

    2010-06-21

    ... MANAGEMENT Submission for Review: Program Services Evaluation Surveys, OMB Control No. 3206-NEW AGENCY: U.S... on a new information collection request (ICR) 3206-NEW, Program Services Evaluation Surveys. As... of appropriate automated, ] electronic, mechanical, or other technological collection techniques...

  2. Social Welfare Evaluation of Electric Universal Service in China: From the Perspective of Sustainability

    OpenAIRE

    Huiru Zhao; Sen Guo; Qi Zhang; Chunjie Li

    2014-01-01

    Electric universal service aims to improve the individual living quality in remote and underdeveloped areas, the implementation of which can promote the sustainable development of people’s lives and the local economy to some extent. A social welfare evaluation model of electric universal service was proposed, which was divided into economic and non-economic welfare evaluation models. After the factors influencing the social welfare sense of electric universal service were identified from the ...

  3. Longitudinal Evaluation of Transition Services (“LETS Study”: Protocol for outcome evaluation

    Directory of Open Access Journals (Sweden)

    Tsybina Irina

    2012-05-01

    Full Text Available Abstract Background Because of advances in medical treatment, most children with physical disabilities can expect to achieve near normal life spans. Typically, coordinated teams of health care providers in specialized pediatric settings care for these children. As these children reach adulthood, however, the availability of services and expertise changes because the adult health care system has different processes designed to meet their specialized needs. Gaps in continuity of care during the transition from pediatric to adult services, and associated poor health outcomes are well documented. In response, new models of care are being introduced to address the complex process of health care transition. This paper describes a study protocol of a client-centred, prospective, longitudinal, mixed-method evaluation of linked model of health care across the lifespan (the LIFEspan Model, offered by a pediatric rehabilitation centre and an adult rehabilitation centre. Method This project will include a process and an outcome evaluation of the LIFEspan Model. The process evaluation will detail the specific service delivery that occurs with respect to preparation for transition and transfer of care through chart audits of pediatric medical records and qualitative interviews with LIFEspan staff. The outcome evaluation will measure the effect of the model on: 1 maintaining continuity within the health care system from pediatric to adult care; and 2 secondary outcomes related to health, well-being, social participation, transition readiness, and health care utilization of youth with cerebral palsy and acquired brain injury. Standardized instruments will include Health Utilities Inventory, Assessment of Life Habits, Arc’s Self-Determination, Assessment of Health-Related Quality of Life, Partners in Health Questionnaire, Social Support Questionnaire, and Self-Efficacy for Managing Chronic Disease. Discussion The LETS study will be original in its undertaking

  4. The evaluation of treatment services and systems for substance use disorders

    Directory of Open Access Journals (Sweden)

    Rush Brian

    2003-01-01

    Full Text Available Scientific research and program evaluation have not played a major role in shaping the development of treatment services and systems in most countries. This has led to disparities in the development, management and monitoring of national treatment systems. In the evaluation of treatment for substance use disorders, the evaluation practitioner will usually be working at one of five levels: single case, treatment activity, treatment service, treatment agency or treatment system. One of the major barriers to undertaking internal program evaluation is the belief that it is a complicated research process best left to those with specific research training. Program managers and staff can plan and initiate an evaluation process for their program if they have access to research expertise when needed for certain parts of the process. There are seven main components of an evaluation process that can be planned and implemented: need assessment; evaluation planning, process evaluation, cost analysis, client satisfaction evaluation, outcome evaluation and economic evaluation. However, evaluation is more than the techniques and technology required to implement these types of activities. It also involves the routine questioning of current practice even if the feedback may be less positive than anticipated. A healthy culture for evaluation is one in which feedback loops are woven into the fabric of the treatment service or system. There are many barriers to evaluation in substance abuse services but these barriers can be overcome with careful planning and commitment to the delivery of evidence-based services.

  5. A review of how the quality of HIV clinical services has been evaluated or improved.

    Science.gov (United States)

    Hung, Anna; Pradel, Françoise

    2015-06-01

    To examine approaches being used to evaluate and improve quality of HIV clinical services we searched the MEDLINE, Cochrane Library collection, EMBASE, Global Health, and Web of Science databases for articles and abstracts focused on evaluating or improving quality of HIV clinical services. We extracted country income level, targeted clinical services, and quality evaluation approaches, data sources, and criteria. Fifty journal articles and 46 meeting abstracts were included. Of the 96 studies reviewed, 65% were programme evaluations, 71% focused on low- and middle-income countries, and 65% focused on antiretroviral therapy services. With regard to quality, 45% used a quality improvement model or programme, 13% set a quality threshold, and 51% examined patient records to evaluate quality. No studies provided a definition for quality HIV care. Quality assurance and improvement of HIV clinical services is increasingly important. This review highlights gaps in knowledge for future research, and may also help countries and programmes develop their HIV care quality improvement frameworks.

  6. Evaluation Method for Service Branding Using Word-of-Mouth Data

    Science.gov (United States)

    Shirahada, Kunio; Kosaka, Michitaka

    Development and spread of internet technology contributes service firms to obtaining the high capability of brand information transmission as well as relative customer feedback data collection. In this paper, we propose a new evaluation method for service branding using firms and consumers data on the internet. Based on service marketing 7Ps (Product, Price, Place, Promotion, People, Physical evidence, Process) which are the key viewpoints for branding, we develop a brand evaluation system including coding methods for Word-of-Mouth (WoM) and corporate introductory information on the internet to identify both customer's service value recognition vector and firm's service value proposition vector. Our system quantitatively clarify both customer's service value recognition of the firm and firm's strength in service value proposition, thereby analyzing service brand communication gaps between firm and consumers. We applied this system to Japanese Ryokan hotel industry. Using six ryokan-hotels' data on Jyaran-net and Rakuten travel, we made totally 983 codes from WoM information and analyzed their service brand value according to three price based categories. As a result, we found that the characteristics of customers' service value recognition vector differ according to the price categories. In addition, the system clarified that there is a firm that has a different service value proposition vector from customers' recognition vector. This helps to analyze corporate service brand strategy and has a significance as a system technology supporting service management.

  7. Evaluation of Real-Time Services in Mobile WIMAX

    Directory of Open Access Journals (Sweden)

    Z. Naumoski

    2010-06-01

    Full Text Available In this paper we provide a performance analysis for real-time services with a limited bandwidth in a single-cell Mobile WiMAX network. We analyze the most critical performance parameters for real-time services, such as voice over IP. Since the throughput is a given constraint for a real-time service, the focus is on delay and jitter introduced by the Mobile WiMAX technology. We have used different user velocities, including nomadic users as well as mobile users. The main contribution of this paper is that we have shown that Mobile WiMAX can be efficiently used for real-time services with applied admission control and priority over non-real-time traffic, because it is adding a very small portion to the delay budget for the real-time service, as well as it keeps the jitter far below the end-to-end jitter threshold for telephony in a Mobile WiMAX network.

  8. Performance evaluation of recommendation algorithms on Internet of Things services

    Science.gov (United States)

    Mashal, Ibrahim; Alsaryrah, Osama; Chung, Tein-Yaw

    2016-06-01

    Internet of Things (IoT) is the next wave of industry revolution that will initiate many services, such as personal health care and green energy monitoring, which people may subscribe for their convenience. Recommending IoT services to the users based on objects they own will become very crucial for the success of IoT. In this work, we introduce the concept of service recommender systems in IoT by a formal model. As a first attempt in this direction, we have proposed a hyper-graph model for IoT recommender system in which each hyper-edge connects users, objects, and services. Next, we studied the usefulness of traditional recommendation schemes and their hybrid approaches on IoT service recommendation (IoTSRS) based on existing well known metrics. The preliminary results show that existing approaches perform reasonably well but further extension is required for IoTSRS. Several challenges were discussed to point out the direction of future development in IoTSR.

  9. A critical evaluation of service quality and management involvement in a service organisation

    OpenAIRE

    2012-01-01

    M.Comm. Customer service quality is an important aspect in the process required to make an organisation successful. Research has shown that it is very expensive to acquire new customers and that the ideal is to keep existing customers, to satisfy their needs and give them value for money to ensure that they return to the organisation. Servicing existing customers will also ensure that profitability improves over time. Seven leading organisations in South Africa were selected to investigate...

  10. Moral learning in an integrated social and healthcare service network.

    Science.gov (United States)

    Visse, Merel; Widdershoven, Guy A M; Abma, Tineke A

    2012-09-01

    The traditional organizational boundaries between healthcare, social work, police and other non-profit organizations are fading and being replaced by new relational patterns among a variety of disciplines. Professionals work from their own history, role, values and relationships. It is often unclear who is responsible for what because this new network structure requires rules and procedures to be re-interpreted and re-negotiated. A new moral climate needs to be developed, particularly in the early stages of integrated services. Who should do what, with whom and why? Departing from a relational and hermeneutic perspective, this article shows that professionals in integrated service networks embark upon a moral learning process when starting to work together for the client's benefit. In this context, instrumental ways of thinking about responsibilities are actually counterproductive. Instead, professionals need to find out who they are in relation to other professionals, what core values they share and what responsibilities derive from these aspects. This article demonstrates moral learning by examining the case of an integrated social service network. The network's development and implementation were supported by responsive evaluation, enriched by insights of care ethics and hermeneutic ethics.

  11. Service supply in Minhang District by occupational health service organizations of Shanghai City from 2008-2011%2008-2011年上海市职业卫生技术服务机构在闵行区提供服务的情况

    Institute of Scientific and Technical Information of China (English)

    项丹红

    2013-01-01

    [Objective]To understand the service supply in Minhang District by occupational health service organizations of Shanghai City, so as to improve their supervision and regulatory level. [Methods]The outcomes of occupational hazard monitoring in Minhang District detected by certificated occupational health service organizations in Shanghai from 2008-2011 were collected and formed a database with Excel, then analyzing statistically by SPSS. [Results]The certificated occupational health service organization with profitability in Shanghai provided occupational hazard monitoring and evaluation services in Minhang District, however there was 25% non-profitability organizations supplied service in this district. The quantity of service provided by the profitability a-gencies was stable at above 32% , while that provided by non-profitability organizations showed downward tendency, the ratio of the above 2 was 1.82:1. The rate of leak detection of profitability organization was 21.36% which was higher than that of non-profitability organizations. As to the total qualified rate, there was little difference between the profitability organization and the non-profitability organization. But for the different type occupational hazards, there was significant difference on the rate of detection and qualified between the profitability organization and the non-profitability organization. The average annual detection rate of profitability organizations and non-profitability organizations was 78.64% and 100% , respectively. [ Conclusion] More attention should be paid to raise the enthusiasm of the non-profitability organizations. It is necessary to reinforce supervision on occupational health service organization, to perfect the methods of quality control, to increase the reliability of detection data, to strengthen the data comparability of different organizations and protect the interests of the clients.%目的 为了解上海市现有的职业卫生技术服务机构在闵行区提

  12. SERVICE LEVEL EVALUATION OF AN ASSEMBLY-TO-ORDER SYSTEM

    Institute of Scientific and Technical Information of China (English)

    WANG Haiwen; CHEN Rongqiu; WU Jibing

    2005-01-01

    An assembly-to-order system, which at the end the buffer distinguishes its assembly stages of the system from the downstream systems, is considered in this paper.The system produces semi-finished products for the downstream system and starts from a basic subassembly, and at each stage a component is assembled into the corresponding subassembly. The basic subassembly, components and buffer all follow a periodic-review,order up-to-level inventory policy. The buffer holds the semi-finished products to serve the specific demand from the downstream system. The service level of the system is determined by aggregate effects of the components held at stockpiles before the buffer and the basic subassembly. In order to measure the service level of the system, some notations and assumptions are made, on which the closed form expression of the service level of the system is achieved.

  13. The Recovery College: A unique service approach and qualitative evaluation.

    Science.gov (United States)

    Newman-Taylor, Katherine; Stone, Nicola; Valentine, Paul; Hooks, Zoe; Sault, Katherine

    2016-06-01

    This study examined the impact of a Recovery College, an educational service model focusing specifically on health care to engage people's hope, agency, and opportunities for recovery. For the purpose of the study, a qualitative approach was used given the absence of research in this area. Eleven people completed semistructured interviews conducted by an independent researcher. Verbatim transcripts were analyzed using thematic analysis. The analyses yielded themes emphasizing the impact of the organizational structure of the college. Coproduction of service delivery was contrasted with traditional provision and identified as fundamental to personal and professional changes made. Recovery College participants described clear gains. These findings are discussed in relation to the recovery literature and highlight the need for routine coproduction of services to facilitate recovery from the often devastating impact of mental ill-health. (PsycINFO Database Record (c) 2016 APA, all rights reserved).

  14. Quality Service Evaluation through the System of Complaints and Praise

    Directory of Open Access Journals (Sweden)

    Elizabeta Krstić Vukelja

    2014-01-01

    Full Text Available Complaint, as the expression of customer dissatisfaction with the quality of products or services, is very valuable information. Well-built system for collecting, processing and analysis of complaints allows organizations to create the information base for making decisions based on facts. This data base provides an effective adoption and implementation of measures for continuous improvement of products/services quality. To make the system work effectively, it is necessary to continuously use the same methodology for collecting and processing complaints to be able constant comparisons from period to period. Greater investment in quality of products/services does not mean reducing the number of complaints in the same time due to the effects of the phenomenon of “unrealistic expectations”. In addition to complaints, a valuable source of information on customer satisfaction is the system of praise.

  15. Applying importance-performance analysis to evaluate banking service quality

    Directory of Open Access Journals (Sweden)

    André Luís Policani Freitas

    2012-11-01

    Full Text Available In an increasingly competitive market, the identification of the most important aspects and the measurement of service quality as perceived by the customers are important actions taken by organizations which seek the competitive advantage. In particular, this scenario is typical of Brazilian banking sector. In this context, this article presents an exploratory case study in which the Importance-Performance Analysis (IPA was used to identify the strong and the weak points related to services provided by a bank. In order to check the reliability of the questionnaire, Cronbach's alpha and correlation analyses were used. The results are presented and some actions have been defined in order to improve the quality of services.

  16. Sustaining and improving an international service-learning partnership: Evaluation of an evidence-based service delivery model.

    Science.gov (United States)

    Hayward, Lorna M; Li, Li

    2017-06-01

    International service learning (ISL) is an instructional method used by physical therapist educators in the United States (US) to prepare students for rendering culturally competent care. ISL is a faculty led student learning opportunity that includes academic instruction and community service in an international context. Research exists that explores student experiences with ISL, but studies that evaluate ISL partnerships and include global stakeholder feedback are lacking. The purposes of this study were to: 1) integrate a partnership evaluation component into an existing curriculum-based ISL model and 2) through evaluation identify benefits, drawbacks, and suggestions for improving and sustaining the academic-community partnership. Community-based participatory research design using a mixed methods approach was used to evaluate a ISL partnership between a US-based physical therapy program and a service site in Ecuador. Participants were 31 staff working at the global service site. Over three years, 11 interviews were conducted and 26 surveys were administered to global partner staff. Data were analyzed using qualitative thematic content analysis and descriptive statistics. Partnership benefits included the following: continuity of ISL team leadership, targeted rehabilitative efforts, sensitivity to cultural norms, respectful communication, and interaction with local community. Drawbacks were as follows: deficits in cultural awareness, language barriers, and poor treatment carryover. Suggestions for sustaining the relationship incorporated: additional pre-trip communication, education of staff, and improved language skills. As more US teams deliver clinical services abroad, intentional evaluation approaches must include the global stakeholder in the planning, implementation, and evaluation phases to maximize partnerships benefits.

  17. Evaluating the police service quality for handling traffic crash reporting

    DEFF Research Database (Denmark)

    Janstrup, Kira Hyldekær; Kaplan, Sigal; Barfod, Michael Bruhn

    2017-01-01

    -based survey on the basis of the SERVQUAL approach to detecting strengths, opportunities and threats with crash reporting to the police at a strategic level. Transportation stakeholders (e.g. researchers, authorities, consultants, NGO representatives, suppliers) with an interest in traffic safety in Denmark....../value This study advances the knowledge about police service quality with a novel expert-based decision support tool based on SERVQUAL, MCDA and LCA, demonstrates its applicability in countries with a high-police service, and opportunities and barriers for increasing the crash reporting rate....

  18. Finite State Machine Based Evaluation Model for Web Service Reliability Analysis

    CERN Document Server

    M, Thirumaran; Abarna, S; P, Lakshmi

    2011-01-01

    Now-a-days they are very much considering about the changes to be done at shorter time since the reaction time needs are decreasing every moment. Business Logic Evaluation Model (BLEM) are the proposed solution targeting business logic automation and facilitating business experts to write sophisticated business rules and complex calculations without costly custom programming. BLEM is powerful enough to handle service manageability issues by analyzing and evaluating the computability and traceability and other criteria of modified business logic at run time. The web service and QOS grows expensively based on the reliability of the service. Hence the service provider of today things that reliability is the major factor and any problem in the reliability of the service should overcome then and there in order to achieve the expected level of reliability. In our paper we propose business logic evaluation model for web service reliability analysis using Finite State Machine (FSM) where FSM will be extended to analy...

  19. Decision support for personalized cloud service selection through multi-attribute trustworthiness evaluation.

    Science.gov (United States)

    Ding, Shuai; Xia, Cheng-Yi; Xia, Chen-Yi; Zhou, Kai-Le; Yang, Shan-Lin; Shang, Jennifer S

    2014-01-01

    Facing a customer market with rising demands for cloud service dependability and security, trustworthiness evaluation techniques are becoming essential to cloud service selection. But these methods are out of the reach to most customers as they require considerable expertise. Additionally, since the cloud service evaluation is often a costly and time-consuming process, it is not practical to measure trustworthy attributes of all candidates for each customer. Many existing models cannot easily deal with cloud services which have very few historical records. In this paper, we propose a novel service selection approach in which the missing value prediction and the multi-attribute trustworthiness evaluation are commonly taken into account. By simply collecting limited historical records, the current approach is able to support the personalized trustworthy service selection. The experimental results also show that our approach performs much better than other competing ones with respect to the customer preference and expectation in trustworthiness assessment.

  20. Los códigos de buen gobierno corporativo en las entidades sin ánimo de lucro: en especial en las fundaciones (Codes of good corporate governance in non-profit organizations: especially in foundations

    Directory of Open Access Journals (Sweden)

    Belén García Álvarez

    2012-06-01

    Full Text Available Non-Profit Organizations must deal too with corporate governance problems. Therefore, it can be convenient that these types of Organizations have Codes of Good Corporate Governance in order to achieve an optimum attainment of their purposes of general interest and a higher responsibility and efficiency in the administration of the organization. This necessity makes clear especially in Organizations with partnership public-private. In a Code of Good Corporate Governance must deal several aspects, as transparency, accountability, duties and rights of donors and beneficiaries of the foundation, duties fiduciaries of the board members and directors, and enforcement (including options of private enforcement. A las entidades sin ánimo de lucro como, señaladamente las fundaciones, también se debe extender la noción de gobierno corporativo. En este sentido, resulta conveniente que las propias entidades se doten de instrumentos internos como puede ser un código de buen gobierno en aras de lograr una óptima consecución de los fines de interés general y una mayor responsabilidad y eficiencia en la administración de la entidad. Esta necesidad se acrecienta en las fundaciones por medio de las cuales se plasma la colaboración público-privada. En un código de esta naturaleza deben tratarse diversos aspectos, entre los que cabe destacar los mecanismos para lograr un mayor transparencia informativa y un mayor control de la fundación, así como la posición jurídica de los colaboradores, beneficiarios y donantes de la fundación. Igualmente, deben abordarse con rigor y profundidad los deberes de los miembros del Patronato, así como de los órganos directivos de la fundación. Asimismo, deben establecerse medidas para conseguir un adecuado cumplimiento de las disposiciones del código de buen gobierno. DOWNLOAD THIS PAPER FROM SSRN: http://ssrn.com/abstract=2043112

  1. On the handling of injury risks of non-profit fitness places%论非营利性健身场所伤害风险的处理

    Institute of Scientific and Technical Information of China (English)

    井厚亮

    2013-01-01

    For handling injury accidents occurring at non-profit fitness places, systems should be established and laws should be interpreted by basing the core on social benefits and the orientation on perfecting sports environ-ments. An ordinary injury accident occurring at such a place as a natural risk in individual life should be borne mainly by the individual;if the individual is impotent to bear or does not have medical insurance, the state should undertake emergency rescue obligation;it is not appropriate to let the administrator and owner etc undertake secu-rity obligation or fair responsibly;if they do not have major negligence, they should not undertake the responsibility for compensation. In order to effectively prevent injury risks, a safety supervision system led by the sports admini-stration should be established, meanwhile, manufacturers’ responsibilities should be probed into, their responsibility fulfilling ability should be enhanced, their duty of care should be intensified.%  处理非营利性健身场所的伤害事故纠纷时,应当以社会利益为核心、以完善体育环境为取向,制定制度、解释法律。其间发生的一般伤害事故,作为个体生活中的自然风险,应主要由个人承担;个人无力承担或未参加医疗保险的,由国家承担紧急救助义务。不宜让管理者和所有人等承担安保义务或公平责任,如果他们没有重大过失,就不应承担赔偿责任。为了有效防范伤害风险,应当建立以体育行政部门为主导的安全监管制度;同时,应当注意落实对生产商的责任追究,提高其责任能力,强化其注意义务。

  2. History of the World Federation of Societies for Laser Medicine and Surgery (WFSLMS) and its Non-Profit Organization (NPO-WFSLMS): Part 2: 2(nd) WFSLMS Meeting (2009) to the present.

    Science.gov (United States)

    Ohshiro, Toshio

    2015-03-31

    The first part of this historical overview, (see Laser Therapy, 2014; 23: 89-95), took the reader from the conception of the WFSLMS to its inception at the inaugural meeting in Tokyo, 2005 and events up to the 2009 2(nd) WFSLMS in Tokyo when the author was the congress president. The previous article also dealt with the necessity for founding a non-profit organization, NPO-WFSLMS, to handle the commercial and social responsibilities of the WFSLMS. For details, please refer to that previous article. Meetings: The 2(nd) WFSLMS congress was successfully held in 2009 in Japan, under the presidency of Professor Krishna Rau. The third WFSLMS meeting was planned for Paris in 2013 together with the 20(th) ISLSM congress under the Meeting Presidency of Dr Jean Abitbol, while the 19(th) ISLSM was to be held in Korea in 2011 under the Meeting Presidency of Prof. Jin-Wang Kim. Unforseen problems beyond the control of the organizers forced the cancellation of both the 19(th) and 20(th) meetings of the ISLSM, the latter also being the location of the planned third WFSLMS congress in Paris, but with the cooperation of the organizers of the 5(th) congress of the International Phototherapy Association (IPTA) the 3(rd) WFSLMS meeting was held in Lithuania, again under the presidency of Prof Rau concurrently with the 20(th) ISLSM, at which much was debated regarding the future course of NPO-WFSLMS and WFSLMS. The venue of the 2015 21(st) ISLSM Congress was set as Indore, India, and the 4(th) WFSLMS meeting was allocated to Florence, Italy, in tandem with the 22(nd) ISLSM congress. In the interim, NPO-WFSLMS effectively managed laser education programs in Japan for developing country doctors, and also handled the donation of laser systems to Vietnam and Thailand, the latter being under the auspices of the Greek Medical Laser Association, together with associated education programs. The laser-based Blood Saving Campaign (BSaC) has been actively promoted in Asian countries up to the

  3. Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part I: Utility, technical performance and service provider perspective

    Directory of Open Access Journals (Sweden)

    Breen Patricia

    2010-09-01

    Full Text Available Abstract Background Formative evaluation is conducted in the early stages of system implementation to assess how it works in practice and to identify opportunities for improving technical and process performance. A formative evaluation of a teleneurophysiology service was conducted to examine its technical and sociological dimensions. Methods A teleneurophysiology service providing routine EEG investigation was established. Service use, technical performance and satisfaction of clinical neurophysiology personnel were assessed qualitatively and quantitatively. These were contrasted with a previously reported analysis of the need for teleneurophysiology, and examination of expectation and satisfaction with clinical neurophysiology services in Ireland. A preliminary cost-benefit analysis was also conducted. Results Over the course of 40 clinical sessions during 20 weeks, 142 EEG investigations were recorded and stored on a file server at a satellite centre which was 130 miles away from the host clinical neurophysiology department. Using a virtual private network, the EEGs were accessed by a consultant neurophysiologist at the host centre for interpretation. The model resulted in a 5-fold increase in access to EEG services as well as reducing average waiting times for investigation by a half. Technically the model worked well, although a temporary loss of virtual private network connectivity highlighted the need for clarity in terms of responsibility for troubleshooting and repair of equipment problems. Referral quality, communication between host and satellite centres, quality of EEG recordings, and ease of EEG review and reporting indicated that appropriate organisational processes were adopted by the service. Compared to traditional CN service delivery, the teleneurophysiology model resulted in a comparable unit cost per EEG. Conclusion Observations suggest that when traditional organisational boundaries are crossed challenges associated with the

  4. The Human Service Scale: A New Measure for Evaluation

    Science.gov (United States)

    Reagles, Kenneth W.; Butler, Alfred S.

    1976-01-01

    The Human Service Scale is an assessment instrument for measuring the progress of the rehabilitation client and the effectiveness of rehabilitation programs. The theory behind the scale is based on Maslow's hierarchy of human needs. The development and some potential uses of the scale are discussed. (EC)

  5. Automated Information Systems for Evaluation of Social Service in ...

    African Journals Online (AJOL)

    2013-03-01

    Mar 1, 2013 ... The system can be used by individual staff to plot their caseload activities ... service work. It has been implemented using an internet web-based system that helps in .... upon local policy implementation, the local arrangements ...

  6. Embodiment of activity progress: The temporalities of service evaluation

    DEFF Research Database (Denmark)

    Oshima, Sae

    2017-01-01

    This paper examines the participants’ negotiation of temporality in the service-assessment activity in haircutting sessions. Here, the customer performs an adequate inspection to validate their assessment, and the stylist secures enough time for the customer’s self-inspection to ensure their sati...

  7. The Human Service Scale: A New Measure for Evaluation

    Science.gov (United States)

    Reagles, Kenneth W.; Butler, Alfred S.

    1976-01-01

    The Human Service Scale is an assessment instrument for measuring the progress of the rehabilitation client and the effectiveness of rehabilitation programs. The theory behind the scale is based on Maslow's hierarchy of human needs. The development and some potential uses of the scale are discussed. (EC)

  8. Evaluation of pre-service training on integrated management of ...

    African Journals Online (AJOL)

    ... Childhood Illness strategy equips health workers with essential knowledge and skills ... and reviews of pediatric course outlines and other teaching/learning materials. ... Of the 34 programs 22 were diploma nursing, 6 Bachelor of Sciences ... Main challenges encountered in the pre-service teaching were constraints with ...

  9. Statistical Process Control for Evaluating Contract Service at Army Installations

    Science.gov (United States)

    1990-09-01

    Technical Information Service, 5285 Port Royal Road, Springfield, VA 22161 12a. DISTRIBUTION/ AVAILABILTY STATEMENT 12b. DISTRIBUTION CODE Approved for...requirements. In addition to their usage in fault diagnosis and process improvement, process control methods are recommended for supporting acceptance

  10. Adopting and Evaluating Service Oriented Architecture in Industry

    NARCIS (Netherlands)

    Nasr, K.A.; Gross, H.; Van Deursen, A.

    2006-01-01

    In this paper, we present a descriptive case study covering the re-engineering and furhter evolution of adopting service oriented architecture (SOA) in industry. The goal of this case study is to identify the possible benefits and bottlenecks of adopting SOA, as well as to come up with best practice

  11. Evaluation of school counseling and guidance services based on views of high school students

    Directory of Open Access Journals (Sweden)

    Fulya Yüksel-Şahin

    2008-10-01

    Full Text Available This study evaluated school psychological counseling services based on high school students’ views. Participants were 235 students. “Student Personal Information Form” and “the School Guidance Services Scale” were used for data analysis. MANOVA and multiple regression procedures were used for data analysis. Results showed that students listed the guidance services from the most utilized to the least as follows: consultation, placement, follow-up, public and family relations, orientation, research and evaluation, information gathering and outreach, appraisal and counseling services. Results revealed that students’ evaluations of school counseling and guidance services did not show any differ significantly according to gender and academic achievement. Results also showed that whether teachers informed students about counseling services; whether students had met the school counselor and should certainly have counselors were significant predictors of students’ evaluations of counseling guidance services. On the other hand, whether school counselors familiarized students with their services, students believed in the helpfulness of counseling and guidance services; whether students utilized educational counseling and career counseling were not significant predictors of students’ evaluation of these services. Results of this study showed that overall an approximately 56 % of all counseling and guidance services were offered. This finding illustrate that these services are not offered to a satisfactory degree. This could be attributed to a host of reasons. The fact that a significant number of individuals who work as counselors do not hold counseling degrees; differences in the number and quality of faculty bodies of counseling degree programs; the insufficient number of counselors at schools; a lack of support from school administrators and teachers; a lack of effective time management of counselors; and job stress, professional burnout

  12. Usability Evaluation Methods for Special Interest Internet Information Services

    Directory of Open Access Journals (Sweden)

    Eva-Maria Schön

    2014-06-01

    Full Text Available The internet provides a wide range of scientific information for different areas of research, used by the related scientific communities. Often the design or architecture of these web pages does not correspond to the mental model of their users. As a result the wanted information is difficult to find. Methods established by Usability Engineering and User Experience can help to increase the appeal of scientific internet information services by analyzing the users’ requirements. This paper describes a procedure to analyze and optimize scientific internet information services that can be accomplished with relatively low effort. It consists of a combination of methods that already have been successfully applied to practice: Personas, usability inspections, Online Questionnaire, Kano model and Web Analytics.

  13. Evaluation of Different Power Saving Techniques for MBMS Services

    Directory of Open Access Journals (Sweden)

    Antonios Alexiou

    2009-01-01

    Full Text Available Over the last years we have witnessed an explosive growth of multimedia computing, wireless communication and applications. Following the rapid increase in penetration rate of broadband services, the Third Generation Partnership Project (3GPP is currently standardizing the Evolved-Multimedia Broadcast/Multicast Service (E-MBMS framework of Long Term Evolution (LTE, the successor of Universal Mobile Telecommunications System (UMTS. MBMS constitutes a point-to-multipoint downlink bearer service that was designed to significantly decrease the required radio and wired link resources. However, several obstacles regarding the high-power requirements should be overcome for the realization of MBMS. Techniques, such as Macrodiversity Combining and Rate Splitting, could be utilized to reduce the power requirement of delivering multicast traffic to MBMS users. In this paper, we analytically present several power saving techniques and analyze their performance in terms of power consumption. We provide simulation results that reveal the amount of power that is saved and reinforce the need for the usage of such techniques.

  14. The model for evaluation of the effectiveness of civil service modernization

    Directory of Open Access Journals (Sweden)

    O. A. Lyndyuk

    2016-09-01

    Full Text Available The effectiveness of the civil service modernization depends on the timely implementation of control measures and evaluating of the effectiveness of modernization processes and system components. The article analyzes the basic problems of evaluation the effectiveness of civil service modernization and scientific papers on these issues. The basic theoretical approaches to the definition of «assessment» and «evaluation» are studied. Existing theoretical and methodological approaches to the assessment process are analyzed and summarized, the main methods of evaluating the effectiveness of the civil service modernization and the most common assessment methods are defined. Eligible for evaluating the effectiveness of civil service modernization are special analytical techniques: functional review, Balanced Scorecard, taxonomic analysis, Key Performance Indicators, methods of multivariate analysis and others. Among the methods of studying consumer expectations about the effectiveness of the civil service modernization such ones are singled out: questionnaires, surveys, interviews, testing, monitoring, analysis of statistical sources, contents of documents, reports and regulatory framework and others. The methods of improving efficiency include: benchmarking, reengineering, performance assessment models and more. The importance of gradual replacement of cost evaluation methods by the results evaluation method is determined. It was shown the need for a comprehensive balanced scorecard to evaluate. With a view to the mutual agreement of principles, mechanisms and instruments for evaluating the effectiveness of civil service modernization the expediency of a systematic, targeted, synergistic, process, situational, strategic and resource approaches is grounded. Development of theoretical concepts and methodological principles of evaluating the effectiveness of civil service modernization should be based on the harmonious combination (integration of all

  15. Evaluation of an aged care nurse practitioner service: quality of care within a residential aged care facility hospital avoidance service.

    Science.gov (United States)

    Dwyer, Trudy; Craswell, Alison; Rossi, Dolene; Holzberger, Darren

    2017-01-13

    Reducing avoidable hospitialisation of aged care facility (ACF) residents can improve the resident experience and their health outcomes. Consequently many variations of hospital avoidance (HA) programs continue to evolve. Nurse practitioners (NP) with expertise in aged care have the potential to make a unique contribution to hospital avoidance programs. However, little attention has been dedicated to service evaluation of this model and the quality of care provided. The purpose of this study was to evaluate the quality of an aged care NP model of care situated within a HA service in a regional area of Australia. Donabedian's structure, process and outcome framework was applied to evaluate the quality of the NP model of care. The Australian Nurse Practitioner Study standardised interview schedules for evaluating NP models of care guided the semi-structured interviews of nine health professionals (including ACF nurses, medical doctors and allied health professionals), four ACF residents and their families and two NPs. Theory driven coding consistent with the Donabedian framework guided analysis of interview data and presentation of findings. Structural dimensions identified included the 'in-reach' nature of the HA service, distance, limitations of professional regulation and the residential care model. These dimensions influenced the process of referring the resident to the NP, the NPs timely response and interactions with other professionals. The processes where the NPs take time connecting with residents, initiating collaborative care plans, up-skilling aged care staff and function as intra and interprofessional boundary spanners all contributed to quality outcomes. Quality outcomes in this study were about timely intervention, HA, timely return home, partnering with residents and family (knowing what they want) and resident and health professional satisfaction. This study provides valuable insights into the contribution of the NP model of care within an aged care

  16. Design and evaluation of a service oriented architecture for paperless ICU tarification.

    Science.gov (United States)

    Steurbaut, Kristof; Colpaert, Kirsten; Van Hoecke, Sofie; Steurbaut, Sabrina; Danneels, Chris; Decruyenaere, Johan; De Turck, Filip

    2012-06-01

    The computerization of Intensive Care Units provides an overwhelming amount of electronic data for both medical and financial analysis. However, the current tarification, which is the process to tick and count patients' procedures, is still a repetitive, time-consuming process on paper. Nurses and secretaries keep track manually of the patients' medical procedures. This paper describes the design methodology and implementation of automated tarification services. In this study we investigate if the tarification can be modeled in service oriented architecture as a composition of interacting services. Services are responsible for data collection, automatic assignment of records to physicians and application of rules. Performance is evaluated in terms of execution time, cost evaluation and return on investment based on tracking of real procedures. The services provide high flexibility in terms of maintenance, integration and rules support. It is shown that services offer a more accurate, less time-consuming and cost-effective tarification.

  17. Service allocation based on QoS evaluation in military organization cloud cooperation

    Institute of Scientific and Technical Information of China (English)

    An Zhang; Haiyang Sun; Yanxia Zhang

    2016-01-01

    The problem of cloud cooperation of military service providers (MSPs) is addressed for alocating limited resources to military service users (MSUs) that are geographicaly dis-tributed. The MSPs, also caled military organization clouds, are virtualized and encapsulated by the services they can offer and each of them contains different kinds of resources that MSU needs. The MSPs are also geographicaly dis-persed. They are required to alocate their resources to the MSU complying with the corresponding quality of service (QoS), so that each MSU gathers the services it needs to guarantee its task to be implemented. The outline of military organization cloud cooperation is discussed and the method of service optimal selection is proposed based on QoS evaluation. The QoS evaluation method based on exponential approximation is put forward to include the users’ will. Simulation results verify the effectiveness of the proposed algorithm.

  18. [Quality and subjectivity in the evaluation of health services and programs].

    Science.gov (United States)

    Uchimura, Kátia Yumi; Bosi, Maria Lúcia Magalhães

    2002-01-01

    This essay focuses on the evaluation of health programs and services, emphasizing the subjectivity emerging from the evaluation process. The text is a theoretical construction that targets the various meanings of evaluation, the influence of the positivist paradigm on the field of health program and service evaluation, the polysemous nature of the term "quality", and its close overlapping with subjectivity. In addition, the authors highlight the importance of studies that incorporate the perspectives of social actors into the evaluation processes, recommending qualitative social research methodology as a productive instrument.

  19. Evaluation of Loss of Degraded Farmland Ecosystem Services in Tibet, China

    Institute of Scientific and Technical Information of China (English)

    2008-01-01

    Four environmemtal service functions of wheat, barley and rape ecosystem are evaluated in material production, air adjustment (including carbon dioxide fixation and oxygen release in Tibetan Autonomous Region), water conservation, and nutrient recycling. Based on it the economic loss of environment due to desertification is valued. The results show that the service functions of farmland ecosystem in Tibet are totally valued at 4 436. 2 × 106 yuan, the value of each service function is ordered as: air adjust...

  20. EVALUATING CUSTOMER-PERCEIVED SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE NIGERIAN BANKING INDUSTRY

    OpenAIRE

    Dr. Moguluwa Shed Chinwuba; Ode Egene

    2013-01-01

    Keeping in view the significance of customer perceived quality in todays competitive banking environment, the study was designed to evaluate customer-perceived service quality and customer satisfaction in the Nigerian banking industry. This research focused on the measurement of customer satisfaction through delivery of service quality in the banking sector in Nigeria. A quantitative research was used to study the relationship between service quality dimensions and customer satisfaction. Find...

  1. Evaluation of a primary care adult mental health service: Year 2.

    Science.gov (United States)

    McHugh, Patrick; Brennan, John; Galligan, Niall; McGonagle, Claire; Byrne, Michael

    2013-01-01

    Aims This study aimed to examine the effectiveness of a primary care adult mental health service operating within a stepped care model of service delivery. Methods Supervised by a principal psychologist manager, psychology graduate practitioners provided one-to-one brief cognitive behavioural therapy (CBT) to service users. The Clinical Outcomes in Routine Evaluation-Outcome Measure (CORE-OM) was used to assess service user treatment outcomes. Satisfaction questionnaires were administered to service users and referring general practitioners (GPs). Results A total of 43 individuals attended for an initial appointment, of whom 19 (44.2%) completed brief CBT treatment. Of the 13 service users who were in the clinical range pre-treatment, 11 (84.6%) achieved clinical and reliably significant improvement. Of the six service users who were in the non-clinical range pre-treatment, three (50%) achieved reliably significant improvement. Both service users and GPs indicated high levels of satisfaction with the service, although service accessibility was highlighted as needing improvement. Conclusion The service was effective in treating mild to moderate mental health problems in primary care. Stricter adherence to a stepped care model through the provision of low-intensity, high-throughput interventions would be desirable for future service provision.

  2. A Case Study of Youth Participatory Evaluation in Co-Curricular Service Learning

    Science.gov (United States)

    Samuelson, Beth Lewis; Smith, Ross; Stevenson, Eleanor; Ryan, Caitlin

    2013-01-01

    This paper examines the practice of participatory evaluation through an exploratory single case study of the Evaluation Team of Books & Beyond, a co-curricular service-learning program of the Global Village Living-Learning Center at Indiana University. The paper, which is authored by three undergraduate members of the evaluation team and their…

  3. [Evaluation of ecosystem service and emergy of Wanshan Waters in Zhuhai, Guangdong Province, China].

    Science.gov (United States)

    Qin, Chuan-xin; Chen, Pi-mao; Zhang, An-kai; Yuan, Hua; Li, Guo-ying; Shu, Li-ming; Zhou, Yan-bo; Li, Xiao-guo

    2015-06-01

    The method for monetary value and emergy value analysis of ecosystem service was used in this paper to analyze the change in value of marine ecosystem service of Wanshan District, Zhuhai from 2007 to 2012. The result showed that the monetary value and emergy value of marine ecosystem service of Wanshan District, Zhuhai rose to 11512840000 yuan and 1.97 x 10(22) sej from 7721630000 yuan and 1.04 x 10(22) sej, respectively. Both monetary value and emergy value could forecast the change in the value of marine ecosystem service, but they reflected different value structures and ecological energy, which could be used to more objectively evaluate the ecosystem service. Ecological civilization development, as an inherent driving force to impel the development of marine ecosystem service structure, was important for rational exploitation of marine resources and optimization of marine ecosystem service.

  4. Metropolitan digital library services evaluation: Measures and approaches

    Institute of Scientific and Technical Information of China (English)

    LIU; Wei; LOU; Xiangying; ZHANG; Chunjing

    2008-01-01

    This paper reviews the evaluation model and measurements according to metropolitan digital library activities.Through literature review and historical research,the authors argue that the evaluation of the digital library(DL)is still in a research stage and not yet of value to the real achievement of the DL in operation.Because of the variety of the understandings of the digital library and the complexity of the technical factors,we can put forward a set of reference models,measurements and approaches to combine with the various researches on the evaluation theory and practice in the digital library area.The authors primarily discuss and conclude with a digital library evaluation model and measurement index system according to the requirements of the world metropolitan libraries.

  5. Formation and Assessment of a Tool to Evaluate STEM Literacy in Service-Learning Projects

    Science.gov (United States)

    Hayford, Barbara; Blomstrom, Sally; Mumpower, Lori

    2015-01-01

    The purpose of the authors' research was to create a tool to evaluate science, technology, engineering, and mathematics (STEM) literacy in service-learning projects. The researchers posited that components of service-learning, which in this case included the deliverable and reflections, are examples of fundamental STEM literacy and thus can be…

  6. Evaluation of Pre-Service Teachers' Images of Science Teaching in Turkey

    Science.gov (United States)

    Yilmaz, Hulya; Turkmen, Hakan; Pedersen, Jon E.; Huyuguzel Cavas, Pinar

    2007-01-01

    The purpose of this study is to investigate elementary pre-service teachers' image of science teaching, analyze the gender differences in image of science teaching, and evaluate restructured 2004 education reform by using a Draw-A-Science-Teacher-Test Checklist (DASTT-C). Two hundred thirteen (213) pre-service elementary teachers from three…

  7. Frontline employees' intercultural competence: Does it impact customers' evaluations of intercultural service encounters?

    NARCIS (Netherlands)

    Hoefnagels, A.H.J.M.; Bloemer, J.M.M.; Pluymaekers, M

    2014-01-01

    Globalization has led to an exponential growth of intercultural service encounters. In view of the importance of customer-orientation in services, we investigate the effect of the frontline employee’s intercultural competence on customer’s affective and cognitive evaluations of intercultural

  8. 76 FR 13097 - Institute of Museum and Library Services; Evaluation by Grantees

    Science.gov (United States)

    2011-03-10

    ... ARTS AND HUMANITIES 45 CFR Part 1180 Institute of Museum and Library Services; Evaluation by Grantees AGENCY: Institute of Museum and Library Services, National Foundation On the Arts and Humanities. ACTION: Technical amendment; final rule. SUMMARY: This rule makes a technical amendment to the Institute of...

  9. An Evaluation of the Effectiveness of National Park Service Interpretive Planning

    Science.gov (United States)

    Wells, Marcella

    2008-01-01

    In 2005-2006, the National Park Service Office of Interpretive Planning at Harpers Ferry Center, in collaboration with the author, conducted an evaluation project to (a) assess the appropriateness and quality of specific elements of National Park Service (NPS) interpretive plans, (b) determine where improvements in planning might be made, and (c)…

  10. Evaluating the Long-Term Impacts of AmeriCorps Service on Participants. PRGS Dissertation

    Science.gov (United States)

    Epstein, Diana

    2009-01-01

    Since 1993, over 500,000 people have served in AmeriCorps national service programs. This dissertation evaluates the long-term impacts of AmeriCorps service on participants, particularly in the areas of civic engagement, future volunteerism, appreciation of diversity, and a number of other job and life skills. It fills a gap by using both…

  11. Bull fertility evaluations for Angus service sires bred to Holstein cows

    Science.gov (United States)

    Sire conception rate (SCR), a phenotypic evaluation of service-sire fertility implemented in August 2008, is based on data from the most recent 4 years, conventional-semen breedings up to 7 services, and cow parities 1 through 5. Many US dairy cows are now being bred to Angus sires because beef pric...

  12. 77 FR 72438 - Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation...

    Science.gov (United States)

    2012-12-05

    ... AFFAIRS Clinical Science Research and Development Service Cooperative Studies Scientific Evaluation... Committee Act, 5 U.S.C. App. 2, that the Clinical Science Research and Development Service Cooperative... provided by section 10(d) of Public Law 92-463, as amended, closing portions of this meeting is...

  13. An Evaluation of the Nutrition Services for the Elderly. Volume II. Analytic Report.

    Science.gov (United States)

    Kirschner Associates, Inc., Albuquerque, NM.

    This document is part of a five-volume nationwide study of Nutrition Service operations and elderly citizens participating in congregate dining and home delivery services authorized by Title III-C of the Older Americans' Act. This volume contains the analytic report, which presents the major findings of the evaluation. Chapter 1 gives a report…

  14. Creating Effective Civic Engagement Policy for Adolescents: Quantitative and Qualitative Evaluations of Compulsory Community Service

    Science.gov (United States)

    Henderson, Ailsa; Pancer, S. Mark; Brown, Steven D.

    2014-01-01

    For high school community service programs to have a positive impact on subsequent civic engagement, students must volunteer in a sustained manner and must evaluate their volunteering experiences positively. Using a survey with 1,293 respondents and 100 semistructured interviews with past participants of the mandatory community service program…

  15. Follow-Up Study of Children Referred to Developmental Evaluation Services for Children (DESC).

    Science.gov (United States)

    Cooper, Judith A.; Hebbeler, Kathleen M.

    Developmental Evaluation Services for Children (DESC) provides in-depth medical and educational diagnostic services for children in Montgomery County, Maryland, who are under 6 years of age and who are suspected of having handicapping conditions in two or more areas of development. This follow-up study was designed to determine the progress of…

  16. Beyond monetary measurement : How to evaluate projects and policies using the ecosystem services framework

    NARCIS (Netherlands)

    Sijtsma, Frans J.; van der Heide, C. Martijn; van Hinsberg, Arjen

    2013-01-01

    In this paper we focus on how to achieve better decision support when decision-makers use the ecosystem services (ESS) framework to broaden their evaluations. We contribute to the debate on valuation of ecosystem services by inquiring into how the ESS framework relates to the judgement and measureme

  17. Beyond monetary measurement: How to evaluate projects and policies using the ecosystem services framework

    NARCIS (Netherlands)

    Sijtsma, F.J.; Heide, van der C.M.; Hinsberg, van A.

    2013-01-01

    In this paper we focus on how to achieve better decision support when decision-makers use the ecosystem services (ESS) framework to broaden their evaluations. We contribute to the debate on valuation of ecosystem services by inquiring into how the ESS framework relates to the judgement and measureme

  18. The Evaluation of Innovation in the IT Service Sector: Methodological and Empirical Aspects

    Directory of Open Access Journals (Sweden)

    Eglė Kazlauskienė

    2013-08-01

    Full Text Available Purpose — Nowadays services are comprehended as the key factor for economic activity, growth and employment. Developed economies are service-dominated though little is known about the innovation details in the service sector and this study field has been neglected for a while. The innovation in service sector activities needs to be thoroughly evaluated because innovation is an interconnected process and cannot be defined using one or few indicators. IT services are an integral part of contemporary life, particularly for business. It can be introduced and implemented in all fields, especially when the world is becoming more multidimensional. Innovation performance in the IT sector has been under-researched, despite the fact that IT service sector plays the innovation disseminator role in other sectors by appliance of IT products. Design/methodology/approach — Based on scientific literature and methodological aspects analyses, an empirical research methodology was designed and the qualitative research on innovation in information technology service sector was accomplished. Findings — The article presents methodological aspects of innovation evaluation in service sector and empirical aspects on innovation implementation and development in the IT service companies in Lithuania. Research limitations/implications — For more comprehensive understanding of innovation in service sector, especially in IT services, the theory of service innovation is necessary. Deeper understanding and perspectives on how innovation benefits the information technology sector should be revealed in further researches and the multi-country analysis is needed. Practical implications — The finding of the paper can be used to improve the development of innovation in information technology service companies and create a model for more exhaustive multi-country empirical researches. Originality/value — The impact of innovation and its development in information

  19. PERFORMANCE EVALUATION OF AN ALTERNATIVE CONTROLLER FOR BLUETOOTH SERVICE DISCOVERY

    Directory of Open Access Journals (Sweden)

    M. Sughasiny

    2012-06-01

    Full Text Available Bluetooth is a short range radio technology to form a small wireless system. It is used in low –cost, low power ad-hoc networks and it suffers from long service discovery delay and high power consumption. Bluetooth employs the 2.4 GHz ISM band, sharing the same bandwidth with the wireless LAN implementing the IEEE 802.11 standards. Thus it causes significantly lower interference. For improving the efficiency of SDP, we present an implementation of Bluetooth 2.1 in the NS-2 simulator, discuss the IEEE 802.11b as a Bluetooth controller and propose a new alternative Bluetooth Controller based on Adaptive Frequency Hopping techniques using Amplifier Power. The resulting approach significantly reduces the service discovery time, thereby lowering power consumption and increasing the throughput. We present the benefits of our new approach and compare it with existing approach using NS-2 Simulations and we have presented the comparison graphs in support of our approach.

  20. Intra-Service Section 7 Evaluation Consultation/Conference/Concurrence : Walnut Creek NWR Interim Hunting Plan

    Data.gov (United States)

    US Fish and Wildlife Service, Department of the Interior — This Section 7 Evaluation for the Neal Smith NWR Interim Hunting Plan states that the hunting program is not likely to adversely affect listed species on the Refuge....

  1. AN INTEGRATED SERVICE EXCELLENCE MODEL FOR MILITARY TEST AND EVALUATION FACILITIES

    Directory of Open Access Journals (Sweden)

    Gerhard De Coning

    2011-08-01

    Full Text Available The purpose of this article is to introduce an Integrated Service Excellence Model (ISEM for empowering the leadership core of the capital-intensive military test and evaluation facilities to provide strategic military test and evaluation services and to continuously improve service excellence by ensuring that all activities necessary to design, develop and implement a test and evaluation service are effective and efficient. In order to develop the ISEM, various management tools and productivity and quality models were identified and tested through an empirical study conducted amongst the various test and evaluation facilities’ leadership core. Solutions to financial, human resource and environmental challenges as well as quality standards were built into the ISEM. Governance principles and leadership perceptions and recommendations further contributed to the development of the ISEM.

  2. Evaluation of the Ecosystem Services of Inland Waters in the Slovak Republic - To Date Findings

    Directory of Open Access Journals (Sweden)

    Bujnovský Radoslav

    2015-03-01

    Full Text Available Ecosystem services (ES (goods and services represent the outputs of natural systems from which people can have benefits. Evaluation of the benefits resulting from ES of inland waters or the benefits, which are lost when the necessary measures are not implemented, is one of the methods of evaluating the external costs of environmental damage - environmental and resource costs. Evaluation of ES is based on the CICES classification v. 4.3, which defines provision, regulation/ maintenance and cultural services. In the assessment of ES also enters groundwater, although in comparison with surface waters in lesser extent. At present, the evaluation is performed at the level of sub-basins of the Slovak Republic. In this paper, evaluation of selected ES is presented. Use of evaluation in practice is also discussed.

  3. Model for the evaluation of implementation programs and professional pharmacy services.

    Science.gov (United States)

    Moullin, Joanna C; Sabater-Hernández, Daniel; Benrimoj, Shalom I

    2016-01-01

    Pharmacy practice and pharmaceutical care research of professional services has largely focused on patient outcomes and cost-effectiveness. Research studies have been, for the most part, conducted in controlled conditions prior to full scale implementation. There appears to be a dearth of process and evaluation of implementation reported. Conducting implementation research or adding implementation measures to an impact study, adds external validity to service and patient outcomes. Evaluations are required for all aspects of implementation including indicators of movement through the implementation stages (formative and summative implementation process evaluation), measures of influencing factors (barriers and facilitators) and change in factors over time (implementation impact), assessment of strategies and/or the implementation program, and overall measures to generate a level of implementation (implementation outcomes). The level of implementation of a professional pharmacy service can be estimated from the level of service delivery (reach and fidelity) and level as a service provider (integration and strength of support in the service environment). The model may be used for evaluating professional pharmacy services and for evaluating implementation programs.

  4. Quality evaluation in health care services based on customer-provider relationships.

    Science.gov (United States)

    Eiriz, Vasco; Figueiredo, José António

    2005-01-01

    To develop a framework for evaluating the quality of Portuguese health care organisations based on the relationship between customers and providers, to define key variables related to the quality of health care services based on a review of the available literature, and to establish a conceptual framework in order to test the framework and variables empirically. Systematic review of the literature. Health care services quality should not be evaluated exclusively by customers. Given the complexity, ambiguity and heterogeneity of health care services, the authors develop a framework for health care evaluation based on the relationship between customers (patients, their relatives and citizens) and providers (managers, doctors, other technical staff and non-technical staff), and considering four quality items (customer service orientation, financial performance, logistical functionality and level of staff competence). This article identifies important changes in the Portuguese health care industry, such as the ownership of health care providers. At the same time, customers are changing their attitudes towards health care, becoming much more concerned and demanding of health services. These changes are forcing Portuguese private and public health care organisations to develop more marketing-oriented services. This article recognises the importance of quality evaluation of health care services as a means of increasing customer satisfaction and organisational efficiency, and develops a framework for health care evaluation based on the relationship between customers and providers.

  5. User satisfaction-based quality evaluation model and survey analysis of network information service

    Institute of Scientific and Technical Information of China (English)

    LEI; Xue; JIAO; Yuying

    2009-01-01

    On the basis of user satisfaction,authors made research hypotheses by learning from relevant e-service quality evaluation models.A questionnaire survey was then conducted on some content-based websites in terms of their convenience,information quality,personalization and site aesthetics,which may affect the overall satisfaction of users.Statistical analysis was also made to build a user satisfaction-based quality evaluation system of network information service.

  6. Evaluation of products and services of a nursing library: user satisfaction

    OpenAIRE

    2008-01-01

    The goal of the study was to evaluate the quality of the services provided by the library at the Nursing School of the University of São Paulo. A questionnaire evaluating users' satisfaction with the service was employed, covering five quality components: tangibles, reliability, responsiveness, assurance and empathy. The Satisfaction Rate was calculated through the degree of importance in relation to satisfaction. The analysis of the open-ended answers was quanti-qualitative. For Reliability ...

  7. National Policy on Health Care Hearing: an evaluative study from covering services and diagnostic procedures

    OpenAIRE

    2014-01-01

    PURPOSE: To evaluate the National Policy on Hearing Health Care (PNASA) based on the coverage of specialized services and diagnostic procedures in hearing health care in Brazil. METHODS: This is an evaluation study focused on the coverage of specialized services that offer moderate- and high-complexity diagnostic procedures by region and in Brazil as a whole. We analyzed the data for the period of 2004-2011 collected from the Unified Health System's Informatics Department database (DATASUS), ...

  8. Helping oneself by helping others: evaluation of a service credit banking demonstration.

    Science.gov (United States)

    Feder, J; Howard, J; Scanlon, W

    1992-01-01

    Between 1987 and 1990, the Robert Wood Johnson Foundation funded six service credit banking demonstration programs among the elderly in which participants delivered services in return for credits, entitling them to later service. This evaluation of the demonstrations found that these six sites successfully attracted elders for the delivery of household support services to a relatively old, frail population with potentially limited social networks. Evidence on the significance of the "credit" in attracting volunteers was mixed, but the programs have attracted new volunteers, and have not substituted for other volunteer activities. Program development has entailed considerable staff investment in volunteer support; programs are better understood as community membership organizations than as mechanical exchanges.

  9. Subjective Evaluation of Packet Service Performance in UMTS and Heterogeneous Networks

    DEFF Research Database (Denmark)

    Teyeb, Oumer Mohammed; Sørensen, Troels Bundgaard; Mogensen, Preben

    2006-01-01

    Quality of Service (QoS) in mobile telecommunication systems is usually identified by some basic performance metrics such as delay, throughput and jitter. However, the main impact of service quality is on the end user, and as such a detailed study of service performance should involve the end user....... In this paper, such an approach is taken where subjective performance evaluation is undertaken for web browsing and video streaming services in Universal Mobile Telecommunication System (UMTS) and a heterogeneous network comprised of UMTS and Wireless LAN (WLAN). Using a real-time network emulation testbed...

  10. Evaluation framework for translational research: case study of Australia's get healthy information and coaching service(R).

    Science.gov (United States)

    O'Hara, Blythe J; Bauman, Adrian E; Eakin, Elizabeth G; King, Lesley; Haas, Marion; Allman-Farinelli, Margaret; Owen, Neville; Cardona-Morell, Magnolia; Farrell, Louise; Milat, Andrew J; Phongsavan, Philayrath

    2013-05-01

    The Get Healthy Information and Coaching Service® (GHS), a free government-funded telephone-delivered information and coaching service was launched in February 2009 by the Australian New South Wales state government. It represents the translation of research evidence applied in the real world (T4 or Phase 4 translation), aimed at addressing the modifiable risk factors associated with the overweight and obesity. In controlled settings, it has been established that telephone-based lifestyle counseling programs are efficacious in reducing anthropometric and behavioral risk factors. This article presents the GHS case study as a population-wide intervention and describes the quasi-experimental evaluation framework used to evaluate both the process (statewide implementation) and impact (effectiveness) of the GHS in a real-world environment. It details the data collection, measures, and statistical analysis required in assessing the process of implementation-reach and recruitment, marketing and promotion, service satisfaction, intervention fidelity, and GHS setting up and operations costs-and in assessing the impact of GHS-increasing physical activity, improving dietary practices, and reducing body weight and waist circumference. The comprehensive evaluation framework designed for the GHS provides a method for building effectiveness evidence of a rare translation of efficacy trial evidence into population-wide practice.

  11. Review of the convolution algorithm for evaluating service integrated systems

    DEFF Research Database (Denmark)

    Iversen, Villy Bæk

    1997-01-01

    In this paper we give a review of the applicability of the convolution algorithm. By this we are able to evaluate communication networks end--to--end with e.g. BPP multi-ratetraffic models insensitive to the holding time distribution. Rearrangement, minimum allocation, and maximum allocation are ...

  12. Evaluation of Ski Center Services in Greece based on the Multiattribute Measurement Model of Attitudes

    Directory of Open Access Journals (Sweden)

    Theophilos Masmanidis

    2006-01-01

    Full Text Available The scope of this study was to evaluate ski center services in Greece. Our research sample consists of n=1,614 visitors in 11 of the largest ski centers in Greece. The 22-item SERVQUAL standard questionnaire has been used, with each item classified based on five quality-assessment dimensions. In order to assess ski center offered services, the Multiattribute Attitude Measurement Model has been used. The values gathered by applying this model were used as reference values for ski center evaluation. Ski centers have then been ranked based on their total attitude score. The paper provides administrative suggestions on improving center offered services.

  13. USE OF THE SERVPERF METHOD TO EVALUATE SERVICE QUALITY IN THE TRANSPORT COMPANY

    Directory of Open Access Journals (Sweden)

    Manuela Krystyna Ingaldi

    2016-03-01

    Full Text Available Transport services are one of the most common services in Poland and abroad. Especially passenger transport is very popular. For those without a car or travelling in large groups, such transport is a big convenience. On the market there are many companies that offer this kind of services. Decisions about the particular service provider shall be based on own experiences of customer, opinions of others people and quality analysis results which are often available on many different websites. In such quality analysis special types of methods are used, among which the Servqual method and its variation the Servperf method should be mentioned. In the article the Servperf method was used to evaluate the quality of transport services in the chosen company. In this method the customer does not evaluate his expectations for the service, but only the final service. According to the customers of the research company, its services in about 65% met their expectations. Their also indicated which determinants had the highest positive and negative impact on the quality of these services.

  14. Evaluation of electronic public services in agriculture in the Czech Republic

    Directory of Open Access Journals (Sweden)

    Hana Rysová

    2013-01-01

    Full Text Available The goals of the paper are to analyze the uptake and to evaluate the quality of electronic public services among Czech agricultural enterprises. A sample of 119 entrepreneurs in the agriculture from different regions in the Czech Republic was chosen. This research is based on the application of scientific analysis, synthesis and deduction. Descriptive statistics were calculated from the data obtained in the questionnaire survey. There were fifteen different electronic services examined in the survey. Respondents made a plain ordinal-scaled evaluation of all used services in terms of the frequency of use, usefulness, importance and quality. Working hypotheses about dependencies among rates of use of particular services and five factors (plant production, animal raising, hectares of land, number of employees, subsidies were examined with regression analysis. Eleven statistically significant dependencies were proved between the number of hectares and electronic services, which means that with growing number of hectares of land the rate of use of particular electronic services increases. Electronic services provided at eAGRI Portal run by Czech Ministry of Agriculture were utilized the most among agricultural enterprises (each by more than 50 % and electronic mail (79 %. eAGRI Portal services were assessed the best in terms of importance, usefulness and quality. Farmers and agricultural businesses in the Czech Republic are currently not obliged by any law to use any electronic service, and they can still opt for traditional paper mail or personal visit.

  15. Public Cultural Services Scheme and the Free Admission of Museums%公共文化服务体系与博物馆免费开放

    Institute of Scientific and Technical Information of China (English)

    宋新潮

    2012-01-01

    Museums are non-profit organizations open to the public, which makes them an important part of the public scheme of cultural services. Since the launch of the free admission policy, museums in China have achieved great improvement in a range of aspects including infrastructures, exhibitions and service minds. The evaluating and grading system promotes their levels in operation and management. Facing the existing challenges, museums today shall strive themselves toward a higher level by insisting on their non-profit nature, furthering the free-admission .process, improving the quality of exhibitions, broadening their cultural influence, developing successful merchandises, enriching the talents base and enhancing the systemic and institutional reforms, and become a driving force for the society' s development in harmony.%博物馆的公益性和开放性,决定了它是公共文化服务体系的重要组成部分。免费开放以来,我国博物馆的基础设施、陈列展览、服务意识等方面大幅提升,博物馆评估定级使博物馆运行管理得到加强。面对当前发展中存在的问题,博物馆应坚持公益性性质,深化免费开放,提升陈列展览水平,拓展文化影响力,做好文化产品开发,加强人才队伍建设,推进体制机制改革,从而得到新的提升,成为促进社会和谐发展的重要力量。

  16. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    Directory of Open Access Journals (Sweden)

    Seyedvahid Najafi

    2013-12-01

    Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

  17. [Ecosystem services evaluation based on geographic information system and remote sensing technology: a review].

    Science.gov (United States)

    Li, Wen-Jie; Zhang, Shi-Huang; Wang, Hui-Min

    2011-12-01

    Ecosystem services evaluation is a hot topic in current ecosystem management, and has a close link with human beings welfare. This paper summarized the research progress on the evaluation of ecosystem services based on geographic information system (GIS) and remote sensing (RS) technology, which could be reduced to the following three characters, i. e., ecological economics theory is widely applied as a key method in quantifying ecosystem services, GIS and RS technology play a key role in multi-source data acquisition, spatiotemporal analysis, and integrated platform, and ecosystem mechanism model becomes a powerful tool for understanding the relationships between natural phenomena and human activities. Aiming at the present research status and its inadequacies, this paper put forward an "Assembly Line" framework, which was a distributed one with scalable characteristics, and discussed the future development trend of the integration research on ecosystem services evaluation based on GIS and RS technologies.

  18. A METHOD FOR IMPROVEMENT OF OBJECTIVITY OF E-SERVICE QUALITY EVALUATION

    Directory of Open Access Journals (Sweden)

    Renata Mekovec

    2007-12-01

    Full Text Available Measurement and improvement of e-service quality is important for sustaining competitive advantage of an e-commerce web site. A number of e-service quality measures have recently been developed that predominantly rely on the subjective evaluation of diverse quality attributes. To increase the objectivity of e-service quality measurement a recently developed measure of e-service quality has been adapted in a way that replaces its Likert type scales for evaluation of specific attributes with check-lists that include specific observable elements for appraisal and a scoring procedure. The consistency of scoring with this adaptation of an e-service quality measure was investigated in comparison to the use of the standard measure with Likert type scales and by the use of untrained and trained evaluators. The results of the empirical evaluation indicate a greater inter-rater consistency when the adapted/objective measure is used for evaluation of the efficiency dimension of e-service quality.

  19. COMPREHENSIVE EVALUATION AND ANALYSIS OF CHINA’S MAINSTREAM ONLINE MAP SERVICE WEBSITES

    Directory of Open Access Journals (Sweden)

    H. Zhang

    2012-08-01

    Full Text Available With the flourish development of China's Internet market, all kinds of users for map service demand is rising continually, within it contains tremendous commercial interests. Many internet giants have got involved in the field of online map service, and defined it as an important strategic product of the company. The main purpose of this research is to evaluate these online map service websites comprehensively with a model, and analyse the problems according to the evaluation results. Then some corresponding solving measures are proposed, which provides a theoretical and application guidance for the future development of fiercely competitive online map websites. The research consists of three stages: (a the mainstream online map service websites in China are introduced and the present situation of them is analysed through visit, investigation, consultant, analysis and research. (b a whole comprehensive evaluation quota system of online map service websites from the view of functions, layout, interaction design color position and so on, combining with the data indexes such as time efficiency, accuracy, objectivity and authority. (c a comprehensive evaluation to these online map service websites is proceeded based on the fuzzy evaluation mathematical model, and the difficulty that measure the map websites quantitatively is solved.

  20. Social Welfare Evaluation of Electric Universal Service in China: From the Perspective of Sustainability

    Directory of Open Access Journals (Sweden)

    Huiru Zhao

    2014-08-01

    Full Text Available Electric universal service aims to improve the individual living quality in remote and underdeveloped areas, the implementation of which can promote the sustainable development of people’s lives and the local economy to some extent. A social welfare evaluation model of electric universal service was proposed, which was divided into economic and non-economic welfare evaluation models. After the factors influencing the social welfare sense of electric universal service were identified from the perspective of sustainability, the economic welfare evaluation model was built based on Atkinson’s social welfare function, and the non-economic welfare evaluation model was constructed based on the ideological connotation of prospect theory. Taking Yunnan province in China as the example, a social welfare evaluation of electric universal service was performed. The result shows that the social welfare of electric universal service for Yunnan rural areas has increased by 9.79% from 2006 to 2011, and the “electric service realization degree” is the most sensitive indicator.

  1. Comprehensive Evaluation and Analysis of China's Mainstream Online Map Service Websites

    Science.gov (United States)

    Zhang, H.; Jiang, J.; Huang, W.; Wang, Q.; Gu, X.

    2012-08-01

    With the flourish development of China's Internet market, all kinds of users for map service demand is rising continually, within it contains tremendous commercial interests. Many internet giants have got involved in the field of online map service, and defined it as an important strategic product of the company. The main purpose of this research is to evaluate these online map service websites comprehensively with a model, and analyse the problems according to the evaluation results. Then some corresponding solving measures are proposed, which provides a theoretical and application guidance for the future development of fiercely competitive online map websites. The research consists of three stages: (a) the mainstream online map service websites in China are introduced and the present situation of them is analysed through visit, investigation, consultant, analysis and research. (b) a whole comprehensive evaluation quota system of online map service websites from the view of functions, layout, interaction design color position and so on, combining with the data indexes such as time efficiency, accuracy, objectivity and authority. (c) a comprehensive evaluation to these online map service websites is proceeded based on the fuzzy evaluation mathematical model, and the difficulty that measure the map websites quantitatively is solved.

  2. An Evaluation of Jordanian EFL Teachers' In-Service Training Courses Teaching Techniques Effectiveness

    Science.gov (United States)

    AL-Wreikat, Yazan Abdel Aziz Semreen; Bin Abdullah, Muhamad Kamarul Kabilan

    2010-01-01

    This study aims to evaluate and investigate the influence of teaching techniques on the performance of English as Foreign Language (EFL) teachers by evaluating the techniques' effectiveness and actual implementation, as well as to examine the role of teachers in influencing the effectiveness of in-service training courses. A total of 798…

  3. Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services

    Science.gov (United States)

    Battley, Belinda; Wright, Alicia

    2012-01-01

    Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…

  4. Evaluating the Effect of a Television Public Service Announcement about Epilepsy

    Science.gov (United States)

    Martiniuk, Alexandra L. C.; Secco, Mary; Yake, Laura; Speechley, Kathy N.

    2010-01-01

    Public service announcements (PSAs) are non-commercial advertisements aiming to improve knowledge, attitudes and/or behavior. No evaluations of epilepsy PSAs exist. This study sought to evaluate a televised PSA showing first aid for a seizure. A multilevel regression analysis was used to determine the effect of the PSA on epilepsy knowledge and…

  5. Qualitative Evaluation of Emotional Intelligence In-Service Program for Secondary School Teachers

    Science.gov (United States)

    Fer, Seval

    2004-01-01

    This paper is an attempt to evaluate the Emotional Intelligence (EQ) In-Service Program on the basis of experiences of 20 secondary school teachers who attended the program in a private school in Turkey. A phenomenological approach, with a focus group method was used. The first objective of this study was to evaluate EQ program on the basis of…

  6. Evaluating the Effect of a Television Public Service Announcement about Epilepsy

    Science.gov (United States)

    Martiniuk, Alexandra L. C.; Secco, Mary; Yake, Laura; Speechley, Kathy N.

    2010-01-01

    Public service announcements (PSAs) are non-commercial advertisements aiming to improve knowledge, attitudes and/or behavior. No evaluations of epilepsy PSAs exist. This study sought to evaluate a televised PSA showing first aid for a seizure. A multilevel regression analysis was used to determine the effect of the PSA on epilepsy knowledge and…

  7. Foster Youth Evaluate the Performance of Group Home Services in California

    Science.gov (United States)

    Green, Rex S.; Ellis, Peter T.

    2008-01-01

    In 2003 foster youth employed by a foster youth advocacy organization suggested that an evaluation of group home services to foster youth be conducted in Alameda County, California. This report presents the development and conduct of this evaluation study; how funding was obtained; and how foster youth were hired, trained, and employed to produce…

  8. The need for simultaneous evaluation of ecosystem services and land use change

    Science.gov (United States)

    Euliss, Ned H.; Smith, Loren M.; Liu, Shu-Guang; Feng, Min; Mushet, David M.; Auch, Roger F.; Loveland, Thomas R.

    2010-01-01

    We are living in a period of massive global change. This rate of change may be almost without precedent in geologic history (1). Even the most remote areas of the planet are influenced by human activities. Modern landscapes have been highly modified to accommodate a growing human population that the United Nations has forecast to peak at 9.1 billion by 2050. Over this past century, reliance on services from ecosystems has increased significantly and, over past decades, sustainability of our modern, intensively managed ecosystems has been a topic of serious international concern (1). Numerous papers addressing a particular land-use change effect on specific ecosystem services have recently been published. For example, there is currently great interest in increasing biofuel production to achieve energy inde- pendence goals and recent papers have independently focused attention on impacts of land-use change on single ecosystem services such as carbon sequestration (2) and many others (e.g., water availability, biodiversity, pollination). However, land-use change clearly affects myriad ecosystem services simultaneously. Hence, a broader perspective and context is needed to evaluate and understand interrelated affects on multiple ecosystem services, especially as we strive for the goal of sustainably managing global ecosystems. Similarly, land uses affect ecosystem services synergistically; single land-use evaluations may be misleading because the overall impact on an ecosystem is not evaluated. A more holistic approach would provide a means and framework to characterize how land-use change affects provisioning of goods and services of complete ecosystems.

  9. Evaluating ecosystem services provided by non-native species: an experimental test in California grasslands.

    Directory of Open Access Journals (Sweden)

    Claudia Stein

    Full Text Available The concept of ecosystem services--the benefits that nature provides to human's society--has gained increasing attention over the past decade. Increasing global abiotic and biotic change, including species invasions, is threatening the secure delivery of these ecosystem services. Efficient evaluation methods of ecosystem services are urgently needed to improve our ability to determine management strategies and restoration goals in face of these new emerging ecosystems. Considering a range of multiple ecosystem functions may be a useful way to determine such strategies. We tested this framework experimentally in California grasslands, where large shifts in species composition have occurred since the late 1700's. We compared a suite of ecosystem functions within one historic native and two non-native species assemblages under different grazing intensities to address how different species assemblages vary in provisioning, regulatory and supporting ecosystem services. Forage production was reduced in one non-native assemblage (medusahead. Cultural ecosystem services, such as native species diversity, were inherently lower in both non-native assemblages, whereas most other services were maintained across grazing intensities. All systems provided similar ecosystem services under the highest grazing intensity treatment, which simulated unsustainable grazing intensity. We suggest that applying a more comprehensive ecosystem framework that considers multiple ecosystem services to evaluate new emerging ecosystems is a valuable tool to determine management goals and how to intervene in a changing ecosystem.

  10. Evaluating ecosystem services provided by non-native species: an experimental test in California grasslands.

    Science.gov (United States)

    Stein, Claudia; Hallett, Lauren M; Harpole, W Stanley; Suding, Katharine N

    2014-01-01

    The concept of ecosystem services--the benefits that nature provides to human's society--has gained increasing attention over the past decade. Increasing global abiotic and biotic change, including species invasions, is threatening the secure delivery of these ecosystem services. Efficient evaluation methods of ecosystem services are urgently needed to improve our ability to determine management strategies and restoration goals in face of these new emerging ecosystems. Considering a range of multiple ecosystem functions may be a useful way to determine such strategies. We tested this framework experimentally in California grasslands, where large shifts in species composition have occurred since the late 1700's. We compared a suite of ecosystem functions within one historic native and two non-native species assemblages under different grazing intensities to address how different species assemblages vary in provisioning, regulatory and supporting ecosystem services. Forage production was reduced in one non-native assemblage (medusahead). Cultural ecosystem services, such as native species diversity, were inherently lower in both non-native assemblages, whereas most other services were maintained across grazing intensities. All systems provided similar ecosystem services under the highest grazing intensity treatment, which simulated unsustainable grazing intensity. We suggest that applying a more comprehensive ecosystem framework that considers multiple ecosystem services to evaluate new emerging ecosystems is a valuable tool to determine management goals and how to intervene in a changing ecosystem.

  11. 辽宁省“非营利”普惠性幼儿园发展存在的问题及对策%Problems andSuggestions on Policy to the Development of Non-profit Inclusive Kindergarten in Laioning Province

    Institute of Scientific and Technical Information of China (English)

    王东; 张鲜丽; 赵丽

    2014-01-01

    Non-profit inclusive kindergarten is the main part of public preschool education .The government should spare no pains to promote the development of non-profit inclusive kindergarten with reasonable policies . From our foregoing research ,some fundamental problems exiting in the system of non-profit inclusive kindergar-ten in Liaoning province ,such as the low level of inputting of the public property ,less quantity of public kin-dergartens,general lack of standardization in private kindergartens and the lower comprehensive quality of teachers .In view of this ,the author gives some key measures to solve these problems ,such as transforming the exiting public kindergartens ,public finance taking priority to villages , implementing award and subsidy policy to private kindergartens ,and perfecting the system of teacher-employment .%“非营利”普惠性幼儿园是公益性学前教育的主体。政府必须以合理的政策全力推进“非营利”普惠性幼儿园的发展。基于我们的研究,辽宁省“非营利”普惠性幼儿园体系存在着公共财政投入水平偏低、公办园数量少、民办园普遍不规范、教师队伍综合素质较低等基础性问题。在此基础上,笔者提出改造现有公办性质幼儿园、公共财政优先进入乡村、民办幼儿园实施奖补、建立完善教师聘用制度是解决问题的关键。

  12. Selecting services for a service robot: evaluating the problematic activities threatening the independence of elderly persons.

    Science.gov (United States)

    Bedaf, Sandra; Gelderblom, Gert Jan; de Witte, Luc; Syrdal, Dag; Lehmann, Hagen; Amirabdollahian, Farshid; Dautenhahn, Kerstin; Hewson, David

    2013-06-01

    Sustaining independent living for the elderly is desirable both for the individual as well as for societies as a whole. Substantial care interventions are provided to citizens supporting their independent living. Currently, such interventions are primarily based on human care provision, but due to demographic changes the demand for such support is continuously increasing. Assistive Robotics has the potential to answer this growing demand. The notions research towards service robots that support the independence of elderly people has been given increased attention. The challenge is to develop robots that are able to adequately support with those activities that pose the greatest problems for elderly people seeking to remain independent. In order to develop the capabilities of the Care-O-bot 3 in the ACCOMPANY project, problematic activities that may threaten continued independent living of elderly people were studied. Focus groups were conducted in the Netherlands, UK, and France and included three separate user groups: (1) elderly (N=41), (2) formal caregivers (N=40), and (3) informal caregivers (N=32). This resulted in a top 3 of problematic activity domains that received the highest priority: (1) Mobility, (2) Self-care, and (3) Social isolation. The findings inform the further development of the Care-O-bot. In the ACCOMPANY project the Care-O-bot 3 will be developed further to enable it to support independently living older persons in one of these domains.

  13. 公益性城市动物园再现活力的探讨--以广州动物园为例%Study on Reappearing the Non-profit City Zoo Dynamic:A Case Study of Guangzhou Zoo

    Institute of Scientific and Technical Information of China (English)

    梁毅飚

    2013-01-01

      公益性城市动物园多建于上世纪50~70年代,由政府投资建设,是我国主要的动物迁地保护基地和科普教育基地,体现着一个城市的文明程度和发展水平。随着社会经济发展,公益性城市动物园由于建设资金缺乏、观念落后、产品老化等原因,逐渐缺乏动物主题公园的活力和魅力。文章以广州动物园为例,深入分析公益性城市动物园存在的问题,提出通过淘汰消极印象、展示动物精品、丰富体验项目、提升品牌价值等方法,改善公益性城市动物园的品牌形象、产品质量和经营状况,从而再现动物园活力,吸引更多市民关注并从中受益。%  Most of the non-profit city zoos were built in 1950s to 1970s, invested by the government. They are China’s major ex-situ conservation and science education base, which embody the civilization and development of a city. With social and economic development, non-profit city zoos are gradually lack of animal theme park vitality and charm because of the lack of funds, backward ideas, aging products and other reasons. This paper takes Guangzhou Zoo as a case study and deeply analyzes the existing problems of the non-profit city zoo, according to which give the idea of improving the brand image, product quality and operating conditions of the non-profit city zoo by the ways of eliminating the negative impression, showing the animal boutique, enriching the experience programs and enhancing brand value, thereby reappearing the zoo vitality so that more citizens can give their concerns and benefit from the zoos.

  14. Evaluating a primary care psychology service in Ireland: a survey of stakeholders and psychologists.

    Science.gov (United States)

    Corcoran, Mark; Byrne, Michael

    2017-05-01

    Primary care psychology services (PCPS) represent an important resource in meeting the various health needs of our communities. This study evaluated the PCPS in a two-county area within the Republic of Ireland. The objectives were to (i) examine the viewpoints of the service for both psychologists and stakeholders (healthcare professionals only) and (ii) examine the enactment of the stepped care model of service provision. Separate surveys were sent to primary care psychologists (n = 8), general practitioners (GPs; n = 69) and other stakeholders in the two counties. GPs and stakeholders were required to rate the current PCPS. The GP survey specifically examined referrals to the PCPS and service configuration, while the stakeholder survey also requested suggestions for future service provision. Psychologists were required to provide information regarding their workload, time spent on certain tasks and productivity ideas. Referral numbers, waiting lists and waiting times were also obtained. All 8 psychologists, 23 GPs (33% response rate) and 37 stakeholders (unknown response rate) responded. GPs and stakeholders reported access to the PCPS as a primary concern, with waiting times of up to 80 weeks in some areas. Service provision to children and adults was uneven between counties. A stepped care model of service provision was not observed. Access can be improved by further implementation of a stepped care service, developing a high-throughput service for adults (based on a stepped care model), and employing a single waiting list for each county to ensure equal access.

  15. Study protocol: Evaluating the impact of a rural Australian primary health care service on rural health

    Directory of Open Access Journals (Sweden)

    Buykx Penny

    2011-03-01

    Full Text Available Abstract Background Rural communities throughout Australia are experiencing demographic ageing, increasing burden of chronic diseases, and de-population. Many are struggling to maintain viable health care services due to lack of infrastructure and workforce shortages. Hence, they face significant health disadvantages compared with urban regions. Primary health care yields the best health outcomes in situations characterised by limited resources. However, few rigorous longitudinal evaluations have been conducted to systematise them; assess their transferability; or assess sustainability amidst dynamic health policy environments. This paper describes the study protocol of a comprehensive longitudinal evaluation of a successful primary health care service in a small rural Australian community to assess its performance, sustainability, and responsiveness to changing community needs and health system requirements. Methods/Design The evaluation framework aims to examine the health service over a six-year period in terms of: (a Structural domains (health service performance; sustainability; and quality of care; (b Process domains (health service utilisation and satisfaction; and (c Outcome domains (health behaviours, health outcomes and community viability. Significant international research guided the development of unambiguous reliable indicators for each domain that can be routinely and unobtrusively collected. Data are to be collected and analysed for trends from a range of sources: audits, community surveys, interviews and focus group discussions. Discussion This iterative evaluation framework and methodology aims to ensure the ongoing monitoring of service activity and health outcomes that allows researchers, providers and administrators to assess the extent to which health service objectives are met; the factors that helped or hindered achievements; what worked or did not work well and why; what aspects of the service could be improved and how

  16. Transforming mental health services: a participatory mixed methods study to promote and evaluate the implementation of recovery-oriented services.

    Science.gov (United States)

    Park, Melissa M; Zafran, Hiba; Stewart, Janet; Salsberg, Jon; Ells, Carolyn; Rouleau, Suzanne; Estein, Orly; Valente, Thomas W

    2014-09-10

    systematic theory-based evaluation of changes in attitudes and practices within the service-user/service-provider partnership group relative to the overall provider network of the department and identify the barriers and supports within the local context. Our anticipated outcome is a participatory toolkit to tailor recovery-oriented services, which will be disseminated to the Mental Health Commission of Canada and Accreditation Canada at the federal level, agencies at the provincial levels, and local knowledge end-users.

  17. A QFD-Based Evaluation Method for Business Models of Product Service Systems

    OpenAIRE

    2016-01-01

    Organizations have been approaching Product Service Systems (PSS) in unoptimized business model fashions. This is partially because there is ineffective evaluation of PSS business models. Therefore, a more sufficient evaluation method might advance the evaluation of PSS business models and assist organizations that are considering a servitisation strategy. In this paper, we develop a value oriented method by using the Quality Function Deployment (QFD) technique to employ correlations derived ...

  18. An evidence-based approach to organization evaluation and change in human service organizations evaluation and program planning.

    Science.gov (United States)

    Schalock, Robert L; Lee, Tim; Verdugo, Miguel; Swart, Kees; Claes, Claudia; van Loon, Jos; Lee, Chun-Shin

    2014-08-01

    The work described in this article focuses primarily on how human service organizations can use an evidence-based, self-assessment approach to organization evaluation to facilitate continuous quality improvement and organization change. Real-life examples are presented, strengths and challenges discussed, and future conceptual and measurement issues identified.

  19. SCIENCE FUN DAY AS A SERVICE LEARNING ACTIVITY: EVALUATION, EXPERIENCE, AND PERCEPTIONS OF SCIENCE PRESERVICE TEACHERS

    Directory of Open Access Journals (Sweden)

    Darryl Roy T. Montebon,

    2015-10-01

    Full Text Available This paper discusses the self-evaluation, experiences and perceptions of the preservice teachers on their Science Fun Day program as a form of service learning. Service learning is a pedagogy that allows participants to extend service to the community. It is the utilization of extension programs in academic context to develop social skills, sense of responsibility, and self-efficacy of the participants. In teacher education, service learning is a promising tool to be utilized in molding a teacher with excellent content, exemplary skills and a community responsive disposition. In this research, science preservice teachers designed a service learning activity entitled Science Fun Day and implemented it in their chosen community. The planning for each Science Fun Day includes community survey and informal needs assessment. After which, an extension program was carefully planned to help the community with their needs such as literacy, hygiene, and nutrition. Activities that students will enjoy have also been implemented.

  20. Evaluation of Electric Vehicle Charging Controllability for Provision of Time Critical Grid Services

    DEFF Research Database (Denmark)

    Martinenas, Sergejus; Marinelli, Mattia; Andersen, Peter Bach;

    2016-01-01

    Replacement of conventional generation by more stochastic renewable generation sources leads to reduction of inertia and controllability in the power system. This introduces the need for more dynamic regulation services. These faster services could potentially be provided by the growing number...... of electric vehicles. EVs are a fast responding energy resource with high availability. This work evaluates and experimentally shows the limits of EV charging controllability with the focus on its suitability for providing ancillary grid services. Three different series produced EVs are tested....... The experimental testing is done by using charging current controllability of built-in AC charger to provide a primary frequency regulation service with very dynamic input frequency. The results show that most the controllability of most EVs is more than suitable for providing time critical grid services...

  1. SERVQUAL MODEL IMPLEMENTATION FOR EVALUATING QUALITY SERVICE OF THE LIBRARY OF HIGHER EDUCATIONINSTITUTION IN BOTUCATU REGION

    OpenAIRE

    2014-01-01

    Currently technology colleges are growing and gaining market share. So, it is of paramount importance a careful evaluation of the most important components in an institution of higher education, the library, which is fundamental for the development of future professionals. Therefore, the implementation of a tool to measure and compare results through user satisfaction in relation to services provided to a particular service is required. SERVQUAL is a measurement tool, used in t...

  2. Evaluation of combat service support logistics concepts for supplying a USMC Regimental Task Force

    OpenAIRE

    2001-01-01

    One of the primary responsibilities of a Marine Corps Combat Service Support Element (CSSE) is to provide water, fuel, and ammunition requirements for the primary task forces and other Marine Expeditionary Force (MEF) elements. This thesis evaluates existing and proposed concepts on how to best use the CSSE resources of a Force Service Support Group to transport supplies to Regimental Combat Teams over constrained networks with time constraints. A model was developed that optimizes the use of...

  3. Measurement and evaluation of the public administration performance through delivery of electronic services

    Directory of Open Access Journals (Sweden)

    Mirlinda Batalli

    2015-07-01

    Full Text Available The purpose of this paper concerns the relation between delivery of electronic services (e-services and evaluation of public administration performance. Public sector organizations should pay attention and determine the strategies to be followed in order to increase the satisfaction of citizens and businesses in relation to delivery of electronic services. The study aims to review the demands toward progress to the competitiveness, the sustainability, efficiency and effectives in public administration that have rapidly enforced the wide reforms in the public sector, in order to modernize the initiatives to offer better electronic services for the citizens. The article aims to present that the transformation process toward providing electronic services to the citizens should be assessed continuously, in light with challenges, demands and process of globalization, in order to strengthen the capacities of public administration and make it more efficient. In this regard, the regular evaluation and measurement of the public administration performance leads toward the promotion of enhanced public services and higher level of accountability. Through receiving the e-services, citizens can save their time, can reduce the expenses and create an easier access of communication with all levels of the government.

  4. Evaluation and mapping of cultural services in terraced landscapes. The case study of the Amalfi Coast

    Directory of Open Access Journals (Sweden)

    Antonia Gravagnuolo

    2016-06-01

    Full Text Available Cultural landscapes are a key resource for sustainable development. Among them, terraced landscapes are classified as “evolutive living” landscapes (UNESCO, 2012, an expression of the historical interrelationship between man and his territory. Currently many terraced landscapes are considered at risk because of the changed socio-economic conditions. The need for conservation and effective management of change of this exceptional heritage poses the question of identification of functions and complex values of the landscape, taking into account the needs, views and preferences of local communities. This study aims to identify the terraced landscape values and services based on the ecosystem services theory. It is addressed the issue of evaluation and mapping of cultural services in terraced landscape, with reference to the site of the Amalfi Coast in Campania. The categories of services have been evaluated with the involvement of the local community through a semi-structured questionnaire administered online. The integration of multi-criteria evaluation and spatial analysis in GIS (Geographic Information System has led to the construction of maps of cultural services, which allow displaying the complex relations that link communities to the landscape. The tools for collaborative mapping (Volunteered Geographic Information – VGI have been used for the construction of some of the maps of cultural services, integrating the results of the questionnaire with data related to the direct experience of the users.

  5. Care coordinators: a controlled evaluation of an inpatient mental health service innovation.

    Science.gov (United States)

    Stewart, Malcolm W; Wilson, Michael; Bergquist, Karla; Thorburn, John

    2012-02-01

    The study aimed to evaluate the impact of introducing designated care coordinators into an acute mental health inpatient unit in terms of service delivery, clinical outcomes, and service user and significant other perceptions. A pre-post-controlled design was implemented with a consecutive sample of 292 service users admitted and staying more than 5 days in two wards, with care coordinators introduced in one ward. Data were obtained from clinical records, standard measures, and service user and significant other surveys. Care coordinator input was associated with significant improvements in service delivery and stronger involvement of significant others and community resources. Care-coordinated clients showed significantly better clinical outcomes, including the Health of Nations Outcome Scales behaviour subscale, less time in the intensive care subunit, less community crisis team input in the week following discharge, and lower rates of readmission in the month following discharge. Care-coordinated service users and their significant others gave higher ratings of service delivery, outcome, and satisfaction. The results indicate that designated care coordinators significantly improve care processes, outcomes, and service user experience in acute inpatient mental health settings. © 2011 The Authors. International Journal of Mental Health Nursing © 2011 Australian College of Mental Health Nurses Inc.

  6. Evaluation on Phyllostachys Pubescens Forest Ecosystem Services Value in Suichang County

    Directory of Open Access Journals (Sweden)

    Luyun Hu

    2013-09-01

    Full Text Available In order to reflect the ecological benefits of Moso bamboo forest (Phyllostachys pubescens, based on the method of “The assessment of Forest Ecosystem Services in China”, assessing Moso bamboo forest ecosystem services value in Suichang County. Moso bamboo forest ecosystem services value are divided into six groups: water storage, soil conservation, C fixation and O2 release, nutrients accumulation, environment purification, biodiversity conservation in this study. Chinese Fir Plantation as the control was to compare. The results showed that: (1 The total value of Moso bamboo forest ecosystem services in Suichang County was 1260.40 million yuan/a, services values of water storage, soil conservation, C fixation and O2 release, nutrients accumulation, environment purification, biodiversity conservation were respectively 741.00 million yuan/a, 81.00 million yuan/a, 331.00 million yuan/a, 21.6 million yuan/a, 32.2 million yuan/a ,53.6 million yuan/a. (2 The total value of Moso bamboo forest ecosystem services in Suichang County has increased 302.80 million yuan/a, the growth was about 31.62%. (3 In the six groups, all of Moso bamboo ecosystem services value more than the same area of Chinese Fir forest plantation. These provide a reference basis for the similar region to evaluate Moso bamboo ecosystem services value, demonstrating the important contribution of Moso bamboo to the forest ecosystem of Suichang County's sustainable development.

  7. Evaluation of ecosystem services for good balance between climate change prevention and biodiversity conservation

    Science.gov (United States)

    Ito, A.; Adachi, M.; Yamagata, Y.; Suzuki, R.; Saigusa, N.; Sekine, H.

    2011-12-01

    For appropriate decision making in ecosystem management for global warming prevention and biodiversity conservation, a reliable and practical method to evaluate ecosystem services is necessary. For this purpose, we are conducting a project focusing on the evaluation of ecosystem services with a financial support from the Ministry of Environment, Japan, during the period from 2011 to 2013. The project is titled "Development of a method for evaluation of ecosystem services aiming at trade-off mitigation between climate change prevention and biodiversity conservation" (Environmental Research Fund, No. F-1101) and jointly conducted through collaboration among: the National Institute for Environmental Studies, the Japan-Agency for Marine-Earth Science and Technology, and Mitsubishi Research Institute. The objectives of the project include: (1) integration of observational data from field sites and satellites related to ecosystem functions, (2) development of a practical evaluation method of ecosystem services, and (3) contribution to mitigate conflicts between environmental mitigation options such as climate change prevention and biodiversity conservation. In this project, we have a couple of candidate sites in Asian region to conduct field studies including in situ observation of forest biomass, leaf area index, canopy structure, in conjunction with corresponding satellite observations. These data on functional traits will be related with important ecosystem services such as carbon sequestration and climate regulation, water supply, and genetic resource stemming from biodiversity.

  8. Evaluation and measurement for improvement in service-level quality improvement initiatives.

    Science.gov (United States)

    Russell, Nicholas C C; Wallace, Louise M; Ketley, Diane

    2011-11-01

    The National Health Service (NHS) in England, as with other health services worldwide, currently faces the need to reduce costs and to improve the quality of patient care. Evidence gathered through effective and appropriate measurement and evaluation, is essential to achieving this. Through interviews with service improvement managers and analysis of comments in a seminar of NHS staff involved in health service improvement, we found a lack of understanding regarding the definition and methodology of both measurement and evaluation, which decreases the likelihood that NHS staff will be competent to commission or provide these skills. In addition, we highlight the importance of managers assessing their organizations' 'readiness' to undergo change before embarking on a quality improvement (QI) initiative, to ensure that the initiative's impact can be adequately judged. We provide definitions of measurement for improvement and of evaluation, and propose a comparative framework from which to gauge an appropriate approach. Examples of two large-scale QI initiatives are also given, along with descriptions of some of their problems and solutions, to illustrate the use of the framework. We recommend that health service managers use the framework to determine the most appropriate approach to evaluation and measurement for improvement for their context, to ensure that their decisions are evidence based.

  9. A fuzzy MCDM model with objective and subjective weights for evaluating service quality in hotel industries

    Science.gov (United States)

    Zoraghi, Nima; Amiri, Maghsoud; Talebi, Golnaz; Zowghi, Mahdi

    2013-12-01

    This paper presents a fuzzy multi-criteria decision-making (FMCDM) model by integrating both subjective and objective weights for ranking and evaluating the service quality in hotels. The objective method selects weights of criteria through mathematical calculation, while the subjective method uses judgments of decision makers. In this paper, we use a combination of weights obtained by both approaches in evaluating service quality in hotel industries. A real case study that considered ranking five hotels is illustrated. Examples are shown to indicate capabilities of the proposed method.

  10. Evaluation of service users' experiences of participating in an exercise programme at the Western Australian State Forensic Mental Health Services.

    Science.gov (United States)

    Wynaden, Dianne; Barr, Lesley; Omari, Omar; Fulton, Anthony

    2012-06-01

    Approximately 210 patients are admitted each year to the Western Australian State Forensic Mental Health Service, and most present with psychotic illness, along with other physical and mental comorbidities. In 2010, a healthy lifestyle programme, which included a formal exercise programme coordinated by an exercise physiologist, was introduced at the service. A self-report questionnaire was developed to obtain feedback on the programme, and 56 patients completed the questionnaire during the 6-month evaluation period. As well as providing patients with access to regular physical activity, the programme also supports the recovery philosophy, where patients work in partnership with forensic mental health staff. Overall, patients reported that the programme assisted them to manage their psychiatric symptoms, as well as improving their level of fitness, confidence, and self-esteem. In addition, patients received education about the importance of regular exercise to their mental health, and the role exercise plays in preventing chronic illness and obesity. While the benefits of exercise on mental health outcomes for people with depression and anxiety are well established, this evaluation adds to the evidence that such programmes provide similar benefits to people who have a psychotic illness and are hospitalized in an acute secure setting.

  11. Designing, formalizing and evaluating a flexible architecture for integrated service delivery: combining event-driven and service-oriented architectures

    NARCIS (Netherlands)

    Overbeek, S.J.; Janssen, M.F.W.H.A.; Van Bommel, P.

    2012-01-01

    An influx of service providers collaborate in networks to meet their clients’ demands. Integrated service delivery (ISD) is a way to let networked service providers offer services to their clients by bundling selected services offered by each provider so that clients do not have to deal with each sin

  12. Designing, formalizing and evaluating a flexible architecture for integrated service delivery: combining event-driven and service-oriented architectures

    NARCIS (Netherlands)

    Overbeek, S.J.; Janssen, M.F.W.H.A.; Van Bommel, P.

    2012-01-01

    An influx of service providers collaborate in networks to meet their clients’ demands. Integrated service delivery (ISD) is a way to let networked service providers offer services to their clients by bundling selected services offered by each provider so that clients do not have to deal with each

  13. Empowering Indigenous Youth: Perspectives from a National Service Learning Program in Taiwan

    Directory of Open Access Journals (Sweden)

    Leemen Lee

    2014-06-01

    Full Text Available Issues related to Indigenous higher education have received more attention in recent years. An important aspect has been the adjustment and development of more inclusive regulatory policies. This study explores the policy-enhancing role of non-profit organizations (NPOs in empowering Indigenous college students through an analysis of a nationwide service learning program initiated by a NPO based in Taiwan. The findings revealed the important role of NPOs in enhancing government policies by leveraging their knowledge base and resource networking in order to develop a service learning program for Indigenous youth, which aimed to develop their self-confidence and strengthen their ethnic identity. The article identified four themes that are essential for non-profit organizations in designing and implementing empowerment-based programs for Indigenous participants: developing resource networking partnerships, emphasizing responsibility, building effective mutual trust, and sustaining endeavors.

  14. Computerized telephone nurse triage. An evaluation of service quality and cost.

    Science.gov (United States)

    Cariello, Francesca P

    2003-01-01

    The current reimbursement structure of health care in the United States motivates the providers of health care services to deliver these services with a cost-conscious mentality without compromising quality. This has led to the development of alternative methods of delivering health care services, one of which is computerized telephone nurse triage. This study investigates service quality from the perception of callers who used this system on behalf of a pediatric client. Cost was evaluated by comparing what the caller would have done if they did not speak with nurse triage with what they actually did after their interaction. A modified version of the SERVQUAL tool was administered via telephone survey to members of a managed health care plan who recently used nurse triage services for a pediatric patient. Findings were that the majority of callers--employed female parents--rated the level of service quality very highly. Education, employment status, age of the caller, child gender, birth order among siblings, and age of child did not affect the rating of service quality. Relationship to the child had an effect on the rating of service quality as men/fathers rated the level of service quality slightly lower than their female/mother counterparts. The evaluation of cost revealed that the action taken by the caller after they spoke with the nurse resulted in significant cost savings. Computerized telephone nurse triage is a well-accepted cost-saving alternative method of health care delivery that can effectively serve a variety of callers and pediatric patients.

  15. Real world evaluation of three models of NHS smoking cessation service in England

    Directory of Open Access Journals (Sweden)

    Mardle Tony

    2012-01-01

    Full Text Available Abstract Background NHS Stop Smoking Services provide various options for support and counselling. Most services have evolved to suit local needs without any retrospective evaluation of their efficiency. Three local service evaluations were carried out at Bournemouth & Poole Teaching Primary Care Trust (PCT (PCT1, NHS South East Essex (PCT2 and NHS Warwickshire (PCT3 to describe the structure and outcomes associated with different services. Result Standardised interviews with key personnel in addition to analysis of data from 400 clients accessing the service after 1st April 2008 in each PCT. The PCTs varied in geography, population size and quit rate (47%-63%. Services were delivered by PCT-led specialist teams (PCT1, community-based healthcare providers (PCT3 and a combination of the two (PCT2 with varying resources and interventions in each. Group support resulted in the highest quit rates (64.3% for closed groups v 42.6% for one-to-one support (PCT1. Quit rates were higher for PCT (75.0% v GP (62.0% and pharmacist-delivered care (41.0% where all existed in the same model (PCT2. The most-prescribed therapy was NRT (55.8%-65.0%, followed by varenicline (24.5%-34.3%, counselling alone (6.0%-7.8% and bupropion (2.0%-4.0%. Conclusion The results suggest that service structure, method of support, healthcare professional involved and pharmacotherapy all play a role in a successful quit. Services must be tailored to support individual needs with patient choice and access to varied services being key factors.

  16. 英国非营利艺术机构管理经验及其启示——以经常性资助机构为例%The Management of Non-profit Art Organizations in UK and its Inspiration:Taking the Regularly Funded Organization as an Example

    Institute of Scientific and Technical Information of China (English)

    周正兵

    2012-01-01

    英国对艺术领域的资助无论是其规模还是方式而言都享誉全球,也被称为英国模式。本文以经常性资助非营利性艺术机构为例,全面分析英国非营利艺术机构运营的政策背景、制度框架、管理机制,科学剖析其经验及其可资借鉴之处,以期为我国目前正在开展的文化体制改革,特别是文艺院团等具有非营利性质艺术机构的改革提供智力支持。%The British pattern,as a well-known model in governmental aid for arts,performs remarkably in both the scope and manner of patronage.Taking the regularly funded organization as an example,this article analyzes the background of policy,frame of system,and mechanism of management of non-profit art organizations,probes into the experience of the management,so as to bring forth inspiration and reference for the ongoing reform of Chinese cultural system,especially for the reform of non-profit performing art organizations and other art organizations.

  17. [Evaluation of 24-hour home help services in a community by the focus group interview method].

    Science.gov (United States)

    Yuasa, T; Maeda, A; Motohashi, Y

    1999-11-01

    The 24-hour home help services that provide day and night care services at home becomes a public health interest in Japan. The purpose of this study was to evaluate the system of 24-hour home help services in a community that has successfully developed it. Participants of this focus group interview were home helpers who were actually engaged in 24-hour home help services in A town of Akita Prefecture. The focus group session was tape-recorded and the tapes were transcribed. The transcripts were evaluated and summarized in order to identify major categories and number of descriptive statements in each category. The results were as follows. First, the home helpers considered that their system of 24-hour home help services could be technically transferred to other communities in Japan. Secondary, the political leadership and the democratic system of community participation were the essential elements for promoting the 24-hour home help services. Thirdly, the regular meetings for discussion about cases and opinion exchanges were required more extensively in the future.

  18. Evaluating QoS-enabled information management services in a Navy operational context

    Science.gov (United States)

    Paulos, Aaron M.; Sinclair, Asher; Loyall, Joseph P.

    2011-06-01

    Information Management (IM) services support the discovery, brokering, and dissemination of mission-critical information based on the information's content and characteristics. IM services support the dissemination of future information (through subscriptions) and past information (through queries) regardless of its source. To be useful across enterprise and tactical environments, IM services need mission-driven Quality of Service (QoS) features as part of their core functionality. We have developed QoS management features, QoS Enabled Dissemination (QED), that extend an Air Force Research Laboratory (AFRL) developed set of IM services, Phoenix. This paper describes the results of a joint services experiment evaluating QED and Phoenix in a US Navy scenario involving multiple ships connected by a Disconnected, Intermittent, Limited (DIL) satellite network. Experiments evaluate QED and Phoenix's ability to (1) provide IM in the Wide Area Network (WAN) context of the satellite communications, which includes long latencies and background traffic not under QED control; (2) control and utilize active-precedence and queue management features provided by the WAN; (3) handle severe network overload, network disruptions, and dynamic changes in policies; and (4) successfully enforce deadlines and information replacement policies.

  19. The impact of NHS based primary care complementary therapy services on health outcomes and NHS costs: a review of service audits and evaluations

    Directory of Open Access Journals (Sweden)

    Wye Lesley

    2009-03-01

    Full Text Available Abstract Background The aim of this study was to review evaluations and audits of primary care complementary therapy services to determine the impact of these services on improving health outcomes and reducing NHS costs. Our intention is to help service users, service providers, clinicians and NHS commissioners make informed decisions about the potential of NHS based complementary therapy services. Methods We searched for published and unpublished studies of NHS based primary care complementary therapy services located in England and Wales from November 2003 to April 2008. We identified the type of information included in each document and extracted comparable data on health outcomes and NHS costs (e.g. prescriptions and GP consultations. Results Twenty-one documents for 14 services met our inclusion criteria. Overall, the quality of the studies was poor, so few conclusions can be made. One controlled and eleven uncontrolled studies using SF36 or MYMOP indicated that primary care complementary therapy services had moderate to strong impact on health status scores. Data on the impact of primary care complementary therapy services on NHS costs were scarcer and inconclusive. One controlled study of a medical osteopathy service found that service users did not decrease their use of NHS resources. Conclusion To improve the quality of evaluations, we urge those evaluating complementary therapy services to use standardised health outcome tools, calculate confidence intervals and collect NHS cost data from GP medical records. Further discussion is needed on ways to standardise the collection and reporting of NHS cost data in primary care complementary therapy services evaluations.

  20. Tools for evaluating Veterinary Services: an external auditing model for the quality assurance process.

    Science.gov (United States)

    Melo, E Correa

    2003-08-01

    The author describes the reasons why evaluation processes should be applied to the Veterinary Services of Member Countries, either for trade in animals and animal products and by-products between two countries, or for establishing essential measures to improve the Veterinary Service concerned. The author also describes the basic elements involved in conducting an evaluation process, including the instruments for doing so. These basic elements centre on the following:--designing a model, or desirable image, against which a comparison can be made--establishing a list of processes to be analysed and defining the qualitative and quantitative mechanisms for this analysis--establishing a multidisciplinary evaluation team and developing a process for standardising the evaluation criteria.