Sample records for metropole hotel uk

  1. Forskningsservice fra Biblioteket Metropol

    Møbjerg, Anna Christine Meinertz; Larsen, Bente; Kaad, Lene


    på projekter biblioteket har bidraget til) • Studenterrapporter 2014 (opgørelse fra Studenterportalen og UC Viden) • Metropol ansattes publicering og citering (opgørelse fra Web of Science (WoS) og Scopus) • Ansattes videnproduktion 2014 (opgørelse fra UC Viden fordelt på typer, på autoritetslister...

  2. Open Access publicering på Metropol

    Azbi, Trine; Larsen, Bente; Møbjerg, Anna Christine Meinertz


    Resultater af en afdækning og analyse af Open Access (OA) publicering på Professionshøjskolen Metropol......Resultater af en afdækning og analyse af Open Access (OA) publicering på Professionshøjskolen Metropol...

  3. Devolving HRM and HRD to Line managers: The Case of Hilton International's UK Hotels

    Maxwell, Gillian; Watson, Sandra


    This paper explores line manager responsibility for human resource management (HRM) and human resource development (HRD) in an international hotel organisation. The results identify a strong support system for line managers in relation to training and good relations with HR specialists. However, less evident is senior management support coupled…

  4. Antibiotic resistance and mecA characterization of coagulase-negative staphylococci isolated from three hotels in London, UK.

    Xu, Zhen; Mkrtchyan, Hermine V; Cutler, Ronald R


    Antibiotic resistance in bacteria isolated from non-healthcare environments, is a potential problem to public health. In our survey a total of 71 coagulase negative staphylococci (CNS) belonging to 11 different species were isolated from three large hotels in London, UK. The most prevalent species was Staphylococcus haemolyticus, with S. hominis, S. warneri, S. cohnii, and Staphylococcus epidermidis commonly detected. Antimicrobial susceptibilities and carriage of the mecA gene were determined for all of these isolates. Most (85.9%) staphylococci were resistant to multiple antibiotics with all displaying increased susceptibility toward penicillin, fusidic acid, erythromycin, and cefepime. Twenty-one (29.5%) of the isolates were mecA positive, however MIC values to oxacillin, normally associated with the carriage of mecA, varied widely in this group (from 0.06 to 256 mg/L). Fifteen of the twenty-one mecA positive isolates carried SCCmec of these seven were type V, one type I, one type II, and one type IV. Additionally, five of these 15 isolates carried a previously unreported type, 1A, which involves an association between class A mec complex and ccr type 1. The remaining six of the 21 isolates were non-typeable and carried a combination of class A mec complex and ccrC. In addition to this, we also report on new MLST types which were assigned for five S. epidermidis isolates. Four out of these five isolates had MICs between 0.06 and 256 mg/L to oxacillin and would be regarded as clinically susceptible but one isolate had a high oxacillin MIC of 256 mg/L. We demonstrated widespread multiple drug resistance among different staphylococcal species isolated from non-healthcare environments highlighting the potential for these species to act as a reservoir for methicillin and other forms of drug resistance.

  5. Antibiotic resistance and mecA characterization of coagulase-negative staphylococci isolated from three hotels in London, UK

    Zhen eXu


    Full Text Available Antibiotic resistance in bacteria isolated from non–healthcare environments, is a potential problem to public health. In our survey a total of 71 coagulase negative staphylococci belonging to 11 different species were isolated from 3 large hotels in London, UK. The most prevalent species was Staphylococcus haemolyticus, with S. hominis, S. warneri, S.cohnii and S. epidermidis commonly detected. Antimicrobial susceptibilities and carriage of the mecA gene were determined for all of these isolates. Most (85.9% staphylococci were resistant to multiple antibiotics with all displaying increased susceptibility towards penicillin, fusidic acid, erythromycin and cefepime. 21 (29.5% of the isolates were mecA positive, however MIC values to oxacillin, normally associated with the carriage of mecA, varied widely in this group (from 0.06 mg/L to 256 mg/L. 15 of the 21 mecA positive isolates carried SCCmec of these 7 were type V, 1 type I, 1 type II and 1 type IV. Additionally, five of these 15 isolates carried a previously unreported type, 1A, which involves an association between class A mec complex and ccr type 1. The remaining 6 of the 21 isolates were non-typeable and carried a combination of class A mec complex and ccrC. In addition to this, we also report on new MLST types which were assigned for 5 Staphylococcus epidermidis isolates. 4 out of these 5 isolates had MICs between 0.06 to 256 mg/L to oxacillin and would be regarded as clinically susceptible but one isolate had a high oxacillin MIC of 256 mg/L. We demonstrated widespread multiple drug resistance among different staphylococcal species isolated from non-healthcare environments highlighting the potential for these species to act as a reservoir for methicillin and other forms of drug resistance.



    Latest Affiliate Member of Gloria Hotels & Resorts—Red Wall Garden Hotel Beijing Gloria Hotels & Resorts warmly welcomes its latest affiliate member—the Red Wall Garden Hotel Beijing, which is Gloria Hotels & Resorts’ third affiliate member property.



    China World Hotel, Beijing China World Hotel, Beijing,recently announced the appointment of Marcus Bauder asits new hotel manager. Bauder will assist the general manager with the day-to-day operations of the hotel.



    Sheraton Beijing Dongcheng Hotel Vincent Thong has been appointed General Manager of Sheraton Beijing Dongcheng Hotel,which is scheduled to open in mid-2011.This hotel will be the second Sheraton hotel,



    In November 2005, Minzu Hotel established its own magazine, The Landscape of Business, after its full renovation. The establishment of the magazine indicated that as a first class business hotel, Minzu Hotel is seeking not only perfection in hardware but also excellence in software and business culture. Minzu Hotel has upheld the tradition of being an upscale business hotel since its inception,



    Jing Guang New World Hotel To Be Re-branded As New World Hotel Beijing Managed by New World Hotel Management Ltd.,Jing Guang New World Hotel will be re-branded to New World Hotel Beijing this summer.To reinforce the corporate promotional campaign of"A New



    Beijing Marriott Hotel Northeast Beijing Marriott Hotel Northeast, operated by Marriott International under a management contract with HNA Hotels & Resorts Group Co. Ltd., celebrated its grand opening on March 31.



    Red Wall Garden Hotel Red Wall Garden Hotel,which opened on July 8,is a new style boutique hotel that mixes the elegant environment of courtyard dwellings with the comfortable living experience of the West.



    Radisson Plaza Xing Guo Hotel Shanghai Ideally located in seven hectares of his- toric gardens in the heart of the consular dis- trict, Radisson Plaza Xing Guo Hotel is con- sidered 'a boutique garden style hotel in downtown Shanghai.'



    Launch of Grand Millennium Hotel Millennium and Copthorne Hotels pic (M&C) lias added a feather to its cap and is proud to welcome its latest addition to the group with Grand Millennium Beijing, an upscale international hotel.



    Minzu Hotel Beijing Minzu Hotel Beijing is a four-star hotel with an international standard.Minzu Hotel was built in 1959 on the Changan Avenue in Beijing.The loca- tion makes it a big attraction to commercial travelers and tourists.40 years later,the elegant ambience still sets Minzu apart from other newer hotel buildings in Beijing.Now the hotel has been upgraded ahead of the Beijing Olympic Games in 2008.



    Minzu Hotel As a high-end business hotel, Minzu Hotel makes every effort to offer a casual and convenient business experience for every guest. Starting April 1, 2010, Minzu Hotel began providing free wireless Internet access services for its distinguished guests.



    Tiantan Hotel Wang Ping has been named as assistant general manager of Tiantan Hotel. With a Master's degree, Wang has more than 20 years of experience in hotel management, having served as department manager, assistant general manager and vice general manager in various hospitality establishments. Wang published an article on hotel management and mar-



    Hilton Beijing Capital Airport Hotel Hilton Hotels,the brand that invented the airport hotel concept,again sets a new standard with the opening of the first-ever luxury airport hotel in China. The grand opening of the Hilton Beijing



    Gloria Hotels & Resorts The second Miss Gloria Ambassador Competition, organized by Gloria Hotels and Resorts, the rapidly expanding regional hotel group in China, was recently held at Gloria Plaza Hotel Suzhou. The competition has also gained great support from South Pearl Jewelry, Suzhou



    Embassy of Australia’s Trade Commissioner Visits Argyle Boutique Hotel Jane Wallis, Trade Commissioner of the Australian Embassy in China, attended the opening ceremony of the Argyle Boutique Hotel on the coast of Jinzhou,Liaoning Province. The hotel is the first marine-style boutique hotel in northeast China.



    The Legendale Hotel Beijing The Legendale Hotel Beijing has of-ficially opened its doors.Set to become an instant sensation, the platinum five-star hotel is the epitome of European elegance and luxury.Occupying a prime position in the heartof town, the 390-room hotel is ideally locat-ed to make the most of both old and new



    Days Hotel & Suites Beijing Days Hotel & Suites Beijing was honored among the "Top 100 Business Hotels/Resorts in China Favored by Business People," organized by International Business Daily. The picture shows Lu Ruining, Deputy General Manager of the hotel, gives a speech at the awards ceremony for this event.



    Minzu Hotel Beijing Minzu Hotel Beijing is a four-star hotel with an international standard.Minzu Hotel was built in 1959 on the Changan Avenue in Beijing.The location makes it a big attraction to commercial travelers and tourists.40 years



    The Legendale Hotel Beijing Louka Katseli,Greek Economy Minister(left)arrived at the Legendale Hotel Beijing during a visit to the Chinese capital.Evan Pavlakis(right),General Manager of the Legendale Hotel Beijing,warmly welcomed her in the hotel lobby.



    Traders Hotel,Beijing MichaelLiu was recently appointed as General Manager of Traders Hotel,Beijing.Liu will lead the hotel team in ensuring that guests have a comfortable stay complemented with excellent services.Prior to moving to Traders Hotel



    Beijing Soluxe Courtyard Hotel-Debut in Late June The best choice for experiencing traditional oriental culture and Chines folk custom! Beijing Soluxe Courtyard Hotel (BSCH) is managed by Soluxe Hotel Management Group. Of all the hotels featuring courtyard-house culture in Beijing, BSCH distinguishes itself as the largest and oldest one. Built



    China World Hotel Michael Liu, Deputy General Manager of China World Hotel graciously accepts a trophy after China World Hotel was honored with the Forbidden City Cup for Best Hotel in Beijing by Beijing Tourism Administration for the fourth consecutive year.



    Langham Hotels Upgrade The Langham Hotel has received several accolades and awards recently, including being named in"Travel+ Leisure’s 500 Best Hotels in the World"and ranking among the list of"Travel+ Leisure’s 50 Best Hotels in Asia."Langham Hotels is a dynamic,modem hospitality management company which operates a number of luxury hotels and serviced apartment properties in prime loca- tions within Hong Kong and overseas. The hotel has invested$2.2 million in renovating hotel rooms.The renovation project is led by Andy Tait,a designer from the professional designing company LRF Design,with the first phase of renovationt to be finished by this October.



    Minzu Hotel The Tianxia Yipin Restaurant offers royal cuisine in the Minzu Hotel. Decorated with colorful drawings, the restaurant is quiet, elegant,comfortable and full of oriental charm. The finest ingredients are used and cooked carefully



    Minzu Hotel As the New Year approaches, Chinese restaurants at Minzu Hotel will present a Chinese New Year family feast with special gourmet options for your imperial New Year dinner. Tian Xia Yi Pin Restaurant



    Minzu Hotel Thanksgiving Night Buffet Dinner The Thanksgiving Night at the Minzu Hotel cannot be missed. On November 27, our Thanksgiving Night buffet dinner will be held at the hotel’s Coffee Mill restaurant. A variety of



    The Great Wall Sheraton Hotel Beijing On Valentine's Day, the Great Wall Sheraton Hotel Beijing will provide an ideal setting for romance to blossom. Let the pleasure begin with a lovely Be My Valentine

  13. Hotel Infomation


    Raffles Beijing Hotel Fan Bingbing, a rising Chinese movie star, is welcomed by Peter Lloyd Wynne, General Manager of Raffles Beijing Hotel, at the Celine 2006-07 fashion show at the hotel in July. Holiday Inn Downtown Shanghai This August, our experienced executive chef Lisa prepares the most creative and delicious



    Minzu Hotel The Minzu Hotel hosted a pointing activity at the Bingzhongbu Third Kindergarten on July 30. Children from the kindergarten painted pictures of "what the Olympics meant to them. The teachers selected 100 excellent paintings, which were presented as gifts to hotel guests.



    The Radisson SAS Hotel Beijing The Radisson SAS Hotel Beijing recently welcomed Danish Band Dodo and the Dodos. As a favorite 'home away from home' for Scandinavian visitors during their stay in Beijing, the Radisson SAS Hotel has also been playing an a



    Radisson SAS Hotel Beijing Radisson SAS Hotel Beijing has been awarded the “Gold Leaf Green Hotel”title by the China Tourist Hotel Star-Rating Committee. This recognition acknowledges the hotel’s continuous efforts toward energy-efficient and envi-ronment-friendly practices.



    Luxury Hotel in Manila Kingdom Hotel Investments (KHI), the leading hotel and resort investment company chaired by Saudi Prince Alwaleed bin Talal Abdulaziz Alsaud, is pleased to announce the acquisition of 7,377 square meters of prime freehold land on M



    Minzu Hotel Minzu Hotel,built exclusively for the 10th anniversary of the founding of the People’s Republic of China in 1959,has now become a high-end business hotel with 516 rooms and restaurants with various



    Shangri-La Hotel, Beijing Shangri-La Hotel, Beijing is one year older on August 22. The hotel lets its hair down this year with a generous "ageist" discount for anyone celebrating a birthday from Monday to Friday on August 1-31. Visit Cafe Cha on your big day



    Goria Plaza Hotel Beijing Gloria Plaza Hotel Beijing was recently awarded the Most Creative Hotel Food & Beverage Service of 2007 MICE Creative Board by MICE Magazine,published by EE-Media.The Group Executive Chef (Western Cuisine) of Gloria Hotels & Resorts,Farouq Abdullah (right),received the award at a celebration dinner.Farouq,originally from Malaysia,obtained abundant experience as an executive chef in various four and five star hotels in Australia,USA,Canada,Europe and most of the South East Asian countries.



    The Westin Beijing Financial Street The Westin Beijing Financial Street won the Best Business Hotel award again this year at the Travel and Meeting Industry Awards 2010 by Travel Weekly China.This is the hotel’s fourth consecutive win of the Best Business Hotel award at the annual event.It is the first and only hotel in China to achieve this status.



    Capital Hotel Mid-Autumn Festival is a time for reunion with family and loved ones. Treat them to a special gift-Capital Hotel moon cakes. This year we present six types of moon cakes, including both traditional favorites and new specialties. Tasty delicacies in fine gift packing, Capital Hotel moon cakes are also an ideal choice for your business associates. For more information or orders, please contact us at 86-10-58159988 ext. 3401/3240.



    Kerry Center Hotel, Beijing Kerry Sports of Shangri-la's Kerry Center Hotel, Beijing, participated in the annual Terry Fox Charity Run fundraiser for cancer research recently. Seen here is Andrew West, the Kerry Sports Manager, pictured with Zhang Guozheng, former world weight lifting champion.



    Crowne Plaza City Center Changsha commenced its orientation training for its staff members on January 3. With no international hotels currently operating in Changsha, it was with great anticipation that the training program was underway. The management team,which has been in Changsha for some months,and the hotel owner representatives personally welcomed the 300 new employees.



    Renaissance Beijing Capital Hotel Michelin Star Chef Visiting Beijing from May 11-22 Indulge in the ultimate dining experience presented by Michelin Star Chef Eros Picco at Fratellifresh @ Renaissance Beijing Capital Hotel.Fresh,innovative and authentic north Italian cuisine will delight Beijing gourmets as Michelin chef Eros Picco creates authentic signature



    Minzu Hotel As the New Year approaches, Chinese restaurants at Minzu Hotel will present a Chinese New Year family feast with special gourmet options for your imperial New Year dinner. Tian Xia Yi Pin Restaurant will present a New Year’s dinner of imperial palace style. The "Qianlong flourishing era topped with a magic calabash" is rich in a variety of



    Kempinski Hotel Beijing Lufthansa Center One of the world’s largest f airs, the legendary Oktoberfest in Munich, Germany,is celebrating its landmark 200th anniversary this September. Thankfully,beer lovers in Beijing won’t have to miss out on the fun.Kempinski Hotel Beijing Lufthansa Center warmly invites you to join their very own Oktoberfest at



    China Hotel Golden Pillows Awards On April 24, 2006, Yalong Bay Mangrove Tree Resort proudly received 'Top 10 Resorts in China" at the 3nd Annual China Hotel Golden Pillows Awards. The resort has created an entirely new concept for a Chinese resort, with its South Asia architec-



    InterContinental Hotels Group Following the successful charity projects throughout the year,IHG(InterContinental Hotels Group)properties in Beijing,Tianjin and Qinhuangdao have joined hands again to provide a caring hand for children’s education by organizing the"Project Hope"Charity Golf Trophy 2007.



    Crab Dinner at Yi Pin Restaurant, Minzu Hotel In the golden autumn of October, the Yi Pin Restaurant at Minzu Hotel will offer grand crab dinners. Indulge yourself at the Yi Pin Restaurant,where the master chef has a unique approach to preparing luscious hairy



    Minzu Hotel In Tianxia Yipin restaurant in Minzu Hotel, gourmet lovers will be served with an authentic Chinese royal deer feast between January and March. The wide array of savory deer meat dishes will give you a memorable, unique dining experience. Lun



    China World Hotel Beijing The U.S.-based Wine Spectator magazine’s Award of Excellence has been given to Aria at the China World Hotel Beijing’s signature modern European restaurant, for the second consecutive year. Aria is one of only eight restaurants on China’s mainland to receive the award in 2008.



    China World Hotel Berry Cool at the Lobby Lounge! China World Hotel's Lobby Lounge whips berries into a sweet summer storm sensa- tion, with pastries and confectionery from the dessert buffet topped by all kinds of berries-strawberries, blueberries, raspberries and blackberries. Paired with



    Crowne Plaza International AirportBeijingJuly 12, 2008, Beijing - Crowne PlazaInternational Airport Beijing announced itsofficial opening. The opening marks IHG’s(InterContinental Hotels Group) 87th hotel inChina’s mainland, Hong Kong and Macao.



    Ibis Ibis, the international economy hotel brand of Accor, is pleased to announce that it has received ISO 9001 certification for its head office and three hotels in China-Ibis Beijing Sanyuan, Ibis Shanghai Lianyang and Ibis Wuxi Hi-Tech, following a six-month audit and training



    Marco Polo Parkside, Beijing Marco Polo Parkside, Beijing, a stylish 5-star hotel soft opened in late June in Chaoyang District of Beijing, is the newest hotel in north Beijing. The interior design is contemporary and yet elegant. It is creatively blende



    Radisson SAS Hotel On the occasion of Canada Day on July1, the Radisson SAS Hotel joined the Canadian community in Beijing for the fes-tivities taking place on the grounds of theCanadian International School. The hotel’sculinary team baked a 2-meter-long



    A Tasteful Mid-Autumn Festival at Minzu Hotel The Mid-Autumn Festival is a traditional time for family reunions. As the festival is approaching, Minzu Hotel would like to invite you and your family to come and enjoy the festival with its tasty mooncakes. The hotel will provide a rich variety of exquisite mooncakes featuring meticulously chosen ingredients, excellent handicraft and mellow flavors. The icecrust mooncake is strongly recommended for its snowy appearance and icy taste. In addition are crispy-crust mooncakes,



    The Marco Polo Beijing The Marco Polo Beijing was recently voted the best business hotel in China by business travelers and readers of International Business. Jane Zhou, Deputy General Manager, and Peter Chiu (third from left), General Manager of



    Minzu Hotel In accordance with the Detailed Rules for the Implementation on the Law of the People’s Republic of China on the Administration of Tax Collection and Interim Measures of the Beijing Local Taxation Bureau on the Administration



    Beijing Marriott Hotel City Wall Celebrate Christmas at the Beijing Marriott Hotel City Wall. Indulge in the festive spirit with a delicious selection of dining options from around the world and you will have the chance to win a trip to the United States or Hong Kong for two. Treat yourself to Beijing’s most sumptuous Christmas dinner at the City Wall Bistro and

  2. Hotel Information


    Kempinski Hotel Beijing Lufthansa Center Matthias Kann (second from right), Managing Director of Kempinski Hotel Beijing Lufthansa Center, holds a cocktail reception, in conjunction with the Rotary Club Beijing, to welcome 9-year-old Kong Li (center), who just returned from a successful heart operation in New York. Kong is pictured during the cocktail reception, accompanied by his father (second from left), H.C. Kwok (first from left), Chief Ref & Country Director China of Continental Airlines, and Ruby ...



    Argyle Whahol Resort Argyle Hotel Management Group (Australia) has signed an agreement with Wuxing Chuangzhan Investment Holding Company to build a five-star holiday hotel.The new project, Argyle Whahol Resort, is located in Chongzuo of southwest China’s Guangxi Zhuang Autonomous Region. The project covers an area of 26,000 square meters with a total investment of 3 billion yuan ($473.4 million).



    China World Hotel,Beijing From now to November 30,2010,China World Hotel,Beijing offers guests the Carbon-Free Holiday Package specially designed to offer the discerning traveler a "green"twist to discover the city’s historic or contemporary sights and sounds.The package,which is priced at 7,800 yuan net for single occupancy and 9,800 yuan net for double occupancy,offers a



    Accor Accor is poised for its largest ever expansion in China, with a record 5 hotels opening in just over one month, and 30 hotels under development and scheduled to open in time for the 2008 Olympic Games. April started with the launch of the Novotel Citygate Hong Kong in the new Tung Chung area close to the airport, AsiaWorld Expo and Disneyland.



    Wenjin Hotel Located in the heart of Tsinghua Science Park,Wenjin Hotel welcomes you to join in its fantastic 2007 Christmas Celebrations. A Christmas theme party in the library lounge with a Phiilippino band performance and wine and cigars throughout the evening is planned for your enjoyment. A great feast,with dazzling perfor- mances and wonderful gifts,awaits you this Christmas Eve at Reno Café.



    Minzu Hotel Launches Free Gym for Guests Going to the gym helps people break through the noise of the metropolis to find a quiet place within their soul and develop a healthy lifestyle. Minzu Hotel opened its gymnasium in a grand ceremony this spring,offering urbanites a place to relieve the pressure of modern life and pursue relaxation of the mind.The gym is located on the second floor in a quiet and



    Minzu Hotel Appreciating the Exoticism of Mexican Food in May From May 4, the Coffee Mill at the Minzu Hotel will proudly present Mexican cuisine. We invite you to come and enjoy this exotic experience from North America. The head chef of Coffee Mill will create a delicate and exquisite presentation of Mexican flavor, which includes salads, main courses and desserts. As one of the five most famous cuisines in the world, Mexican



    Romance at Minzu Hotel What are you still waiting for? Valentine’s Day is coming! Show your amour to your loved one at the Minzu Hotel,where you can enjoy the most unforget- table nanantic night. You can spend Valentine’s night at the Coffee Bar an the first floor of Minzu Hotel,where you will be pampered with ro(?)tic music and a seafood huf- fet.We will also create a special candle dinner for two on Valentine’s Day, including the anique cupid aperitif wine,Belgian chocolates and surprise presents for the ladies.Meanwhile,we will offer special desserts and coffee to add light to your dream night.



    Crowne Plaza Pudong Shanghai The Crowne Plaza Pudong Shanghai is very honored to be the official hotel and sponsor of the Shanghai International Literary Festival 2008.The Shanghai International Literary Festival is China’s largest English literary event.A nonprofit venture,the festival relies on benefactors, consulates,corporate donations and volunteers. Days Hotel & Suites Beijing Savor the exotic flavor of Mexican cuisine and its rich and spicy taste.Our exquisite Mexican menu features traditional Mexican Tacos, Chicken Enchiladas With Spicy Tomato & Cumin Sauce and much more.



    Days Hotel & Suites Beijing A wide variety of well-chosen fresh seafood, including lobster, shark's fin, oysters and sashimi, appears in our specially created seafood buffet featuring a huge selection of cold and hot seafood dishes, grilled seafood items tailored to your personal taste and many sorts of delicate seafood soups, accompanied by an assortment of Chinese desserts and French pastries. Time: Every Friday 6 p.m.-10 p.m. Venue: Cafe Restaurant on hotel lobby floor Price: 158 yuan plus 15 percent ...



    Shangri-La’s Kerry Center Hotel,Beijing The Shangri-La’s Kerry Center Hotel, Beijing participated in Earth Hour 2009 from 8:30 p.m. to 9:30 p.m. on March 28 by turning off its exterior lighting as well as all non-essential lighting in the hotel’s lobby, food and beverage outlets, guestroom corridors and staff areas in a concerted effort to fight global warming. "As a company that strongly advocates environmental protection, we are delighted to join in



    Minzu Hotel Food & Beverage Promotions Elegant Executive Lounge Designed in classic lounge style, elegant yet subdued, the Executive Lounge is located on the ninth floor of the Minzu Hotel. Free breakfast is served at 7-10:30 a.m. and a free flow of beverages, including coffee, tea and fresh fruits, is available from 3 p.m. to 6 p.m. daily. Guests experience a real touch of class at our Executive Lounge. Business hours: 7 a.m.-22 p.m. Tel: 86-10-66014466 ext. 2900 Yipin Chinese Restaurant June 18-July 18



    Coffee Mill at Minzu Hotel A brilliant coffee cup,which is filled with delicately milled coffee,will surely offer you fresh enjoyment in your busy life.Coffee Mill at Minzu Hotel will bang you an extraordi- nary new feeling in this regard. The car was designed by a senior designer,who created a natural and comfortable atmosphere.Mixing some fraditional elements with the modem ones makes the cat more elegant. Coffee Mill has a fresh feeling about it.You can chat with your friends over a variety



    St. Regis Hotel, Beijing Astor Grill Restaurant June 14-24 Acclaimed Special Guest Chef Neil Porter from Canada will feature "Pacific Rim Cuisine With a Modern French Influence." Porter is among a few chefs to have received the prestigious gold medal at the World Culinary Olympics, held every four years in Germany, where the world's top chefs are put through

  16. Minzu Hotel


    On May 20,Minzu Hotel held its second"Gathering with Us Together,a Journey of Deliciousness"series delicacy salon-Mexican cuisine.Thirty honorable guests were invited to the hotel’s Coffee Mill to taste the delicious Mexican food.



    Legendale Hotel Beijing This Valentine’s Day, enjoy a romantic candle light dinner with your loved one,serenaded by the sound of harps and flutes,to create the perfect loving atmosphere. Eachlady will be presented with a complimentary



    Days Hotel & Suites Beijing Dainty Afternoon Tea/Afternoon Tea Buffet 745 yuan per person Select from an assortment of delicate snacks, fresh salad, seasonal fruit plates Completed by a complimentary glass of American coffee or Chinese tea (excluding Kungfu tea). Only 35 yuan per person for Afternoon Tea Buffet if ordering other kind of beverages at Lobby Lounge



    Crowne Plaza Park View Wuzhou Beijing Dolph Lundgrcn (center), an action movie actor and filmmaker from Hollywood, visited Beijing for his new movie shooting. He was pictured with Roland Steiner (right), General Manager, and llja Poepper (left), Resident Manager of Crowne Plaza Park View Wuzhou Beijing, during his stay at the hotel.



    Crowne Plaza Park View Wuzhou Beijing Lee Soo Sung, former Prime Minister of the Republic of Korea, is warmly welcomed by Ilja Poepper, Resident Manager of Crowne Plaza Park View Wuzhou Beijing, upon his arrival at the hotel on December 22, 2005.



    Grand Millennium Beijing Francois Vanvi, Executive Assistant Manager of Sales and Marketing at Grand Millennium Beijing (right), and Charles Lai, Vice President of Sales and Marketing (Greater China) for Millennium Hotels & Resorts, warmly welcome Hong Kong singer Stefanie Sun during her recent visit to Grand Millennium Beijing.



    Heaven on Earth and Four Season Restaurant At the advent of spring,come to Minzu Hotel to enjoy the un- forgettable moments of the vibrant season overflowing with vigor."Fungus Cuisine Festival"at Heaven on Earth As the season changes,people need more nourishing food to



    Marco Polo Parkside,BEIJING Journalists from a number of leadingBeijing publications were recently invited to Marco Polo Parkside, Beijing, to see and taste first-hand why the hotel is such a unique edition to the city’s culinary scene.



    The newest and tallest international mid-scale hotel in Beijing’s famous business hub Wangjing will soon hold the 2010 Joyful Christmas Eve party in its 420-square-meter pillarless grand ballroom. Great perfor-mances, a buffet dinner with free flow of red wine, sparkling wine and soft drink and surprise lucky draw await you.



    Crowne Plaza Park View Wuzhou Beijing Crowne Plaza Park View Wuzhou Beijing,the officially appointed hotel of The Rock-Record 30th Anniversary Concert in the Bird’s Nest,provides a high standard of service both in accommodation and dining areas.A celebration Gala Dinner was held in the hotel’s Crowne Ballroom after the successful



    Novotel Peace Hotel Beijing Business Floor Deal at 1,245 yuan net Benefits available at the Business Floor lounge include: Private check-in/check-out on the 19th floor Late checkout until 2 p.m. Breakfast from 6:30 a.m. to 10a.m. Tea and coffee during opening hours International newspapers



    Shangri-La Hotel, Beijing Kids of all ages found something they enjoyed at Café Cha’s Children’s Day buffet on June 1. The little ones watched chefs preparing an array of delectable international cuisine at the restaurant’s open cooking stations, and they’re sure to have enjoyed making pizza with Café Cha chefs.



    The St. Regis Beijing The renaming ceremony in a new Chinese name for the St. Regis Beijing was held at the hotel’s Garden Lounge, announcing the Chinese brand name of the St. Regis Beijing had been officially renamed as Beijing Ruiji Hotel which translates into English as the St. Regis Beijing.



    Hotel Kunlun Four Seasons Coffee Shop Indian Food Festival Discover the temptingly authentic flavors of India! The Four Seasons Garden Coffee Shop proudly hosts an Indian Food Festival through April 6, featuring an extensive array of elaborate delicacies from the north and south of India.



    Minzu Hotel’s Autumn Cuisine Combining the flavors of spring and autumn, the Yi Pin Restaurant of the Minzu Hotel has introduced "Emperor Mushroom,"a delicious mushroom-themed cuisine selection. Cooking methods such as traditional stir-frying and stewing are used by the chef to meticulously cook the smooth, fragrant,



    Days Hotel & Suites Beijing Weekend Seafood Buffet Pamper yourself with sumptuous seafood delicacies for a delightful weekend! With a wide variety of well chosen fresh seafood, including lobster, shark's fin, oysters and sashimi, tuck into our specially created seafood buffet featuring a huge selection of cold and hot seafood dishes, grilled seafood tailored to your personal taste and many sorts of delicate seafood soups, accompanied by an assortment of Chinese



    Days Hotel & Suites Beijing Chaozhou,cuisine from south China’s Guangdong Province is famous for its elegant ingredients, unique recipes and various flavors.In May,we will offer a variety of tempting Chaozhou dishes such as braised shark’s fin soup"Chaozhou Style."An extraordinary culinary experience awaits you. Venue:Regal Palace Chinese Restaurant Time:May 2008 For reservations,please call 67731234 ext.3930



    Chinese New Year Room Package 2008 During the traditional Chinese Spring Festival, Beijing Marriott Hotel West offers a value-for- money"Chinese New Year Room Package 2008"to let you spend your holidays in comfort and luxury! On February 1-17,2008,you can enjoy a special room rate of only 700 yuan net for Marriott Deluxe rnom (with a room size of 68 square meters) for single or double occupancy. Enjoy guest benefits such as complimentary coffee, tea making facilities,mineral water,hair dryer,trou- ser presser and in-house electronic safe facilities. Make your reservations NOW! Please contact



    The Ritz-Carlton,Beijing Ritz-Carlton,Beijing has successfully completed a mass recruitment campaign in order to select the finest employees it could find as it prepares to open a new luxury hotel in the heart of Beijing. The Ritz-Carlton,Beijing management team,led by General Manager Manfred comprised of the most talented professional hoteliers.This all-star team has been assembled to open Ritz-Carlton’s exit- ing new luxury product and set new levels of individualized service in Beijing.



    In July,Sofitel Luxury hotels join the French Government’s initiative So French So Good to promote French produce around the globe.From July 7 to 14,the Festival Mondial de la Gastronomie(World Gastronomy Festival)will take place all over the world,celebrating each country’s wine and food culture. Park Plaza Beijing Science Park Dim Sum-A new way to enjoy an old favorite! Four Seasons presents a creative selection of Dim Sum with Thai,Indian,Vietnamese and Korean influences.Choose Sofitel Wanda Beijing



    Rosedale Hotel & Suites Beijing Delicious Hairy Crab Delicate pure hairy crabs are prepared in various flavors: Steamed, Salted, Jinsha, and Sauteed with chilli. All styles will satisfy your appetite from the middle of September to the end of October during the golden days of autumn. Best price just 88 yuan/serving Location: 1 st floor Rosette Chinese Restaurant Opening Hours: 12:00 a.m.-3:00 p.m. 6:00 p.m.-10:00 p.m. For Reservations: 86-10-59602288 ext. 2688


    Ivica Batinić


    Full Text Available In conditions of increasing global competition, demands and needs of consumers, quality and quality management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the quality of hotel services through "structural programs of quality improvement," which have become an important factor in the hotel business. With the design, introduction and control of a "special program" of quality improvement of hotel services, hotel management can have a positive impact on increasing satisfaction of customers and human resources, increasing competitiveness and market power of the hotel, the rationalization of operating costs and enhance the reputation and value of the hotel on the demanding tourist market.



    China World Hotel,Beijing Born and bred in Yangzhou,the reputed birthplace of Huaiyang cui- sine,the young Xin Qing Hou grew up, surrounded by the familiar light flavours and fresh tastes characterizing the dishes of his native hometown. Today,Chef Hou is stimulated by the enormity of the new challenges currently facing him—introducing fine Huaiyang cuisine to a well-established restaurant operating in a highly competitive,world-class city,which happens to be hosting the 2008 Olympics and comes with a discriminating and demanding clientele to match.Instead of being intimidated at the pros- pect of opening day,Chef Hou is determined to show,to both Beijingers and to their guests to the city,the light tastes,finesse and elegance in food presentation that are the hallmarks of authentic Huaiyang cuisine.



    Minzu Hotel’s Free Gym for Guests Going to the gym helps people escape the madness of the metropolis and find a quiet place to develop a healthy lifestyle.Minzu Hotel opened its gym- nasium in a grand ceremony this spring,offering urbanites a place to relieve the pressures of modern life and pursue relaxation of the mind.The gym is located on the second floor in a quiet and elegant environment.Going to the gym regularly can help a person reduce fat and mold the perfect body.Minzu Hotel’s gym will give you a new outlook on life and put a spring in your step.

  20. Hotel Crowdfunding Grows Up

    Joshua Bowman


    Full Text Available Hotel crowdfunding is gaining momentum. Many of the largest real estate crowdfunding sites (such as Realty Mogul, Fundriser, Real Crowd and Prodigy Networks frequently have hotel private placements mixed in with offerings for other types of real estate. In addition, a few crowdfunding sites that specifically focus on hotel crowdfunding have been created. The first hotel crowdfunding website dedicated solely to the hospitality industry was Hotel Innvestor, although others sites have recently been created such as iCrowdHotels and Equity Roots.



    <正>嘉里喜事多8月25日,重装改造后的北京嘉里大酒店首场年度婚宴秀在超过l,560平米的大宴会厅如期举行。350多位受邀新人共同饱览了顶尖婚纱设计师、酒宴供应商、摄影师、花商及婚礼化妆师提供的最新资讯,以及10款不同主题的婚宴摆台和多款中西美食。On 25 August 2012 Kerry Hotel,Beijing hosted its first WeddingFair in the l,560-square-metre Grand Ballroom There wereover 350 guests in attendance The event showcased weddingcakes,10 different table settings,a bridal fashion show featuring25 designer gowns and 30 lucky guests took home prizes地址:北京朝阳区光华路1号电话:010 65618833

  2. Olympic Family Hotels


    @@ Another option besides hotel Quoted prices for hotel stays in Beijing during the summer Olympics have jumped up by four to ten times higher than normal, said China's biggest online booking provider International Ltd.

  3. Internationalization and Hotel Performance

    Assaf, Albert G.; Josiassen, Alexander; Oh, Haemon


    Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape...... on hotel performance, moderated by cultural distance, regulations and restrictions and the level of development congruence. The authors discuss the implications of these findings for practice and provide directions for future research....

  4. Rejuvenating a Hotel Legend


    Politely speaking, immaculately dressed and wearing a pair of glasses, John Dick is a typical British gentleman.He represents the Langham hotel brand well. Dick was recently appointed managing director of Langham Place,Beijing, a 26-story five-star hotel located in Chaoyang

  5. The Infinite Hotel

    Wanko, Jeffrey J.


    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  6. Differentiating emotional hotel experiences

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.


    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were sa

  7. Attracting International Hotels

    Assaf, A. George; Josiassen, Alexander; Agbola, Frank Wogbe


    With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since...... their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location...... for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations....

  8. Grand Hotel prijutil hudozhnikov


    Raadioajakirjanik Lea Veelmaa lindistas "Kunstikanali" 2004. a. esimese saate Grand Hotel Viljandis. Saatekülaliseks oli maalikunstnik Andres Tolts. Toltsi kaheksa akrüülmaali on eksponeeritud hotelli fuajees ja restoranis

  9. Crime wave in hotels.


    A National Development and Research Institutes study of New York's residential hotels, housing 400 AIDS patients, found rampant criminal activity. The 113-page report, commissioned by Mayor Guiliani, found prostitution, loan sharking, extortion, and theft to be commonplace, some of it perpetrated by hotel managers and employees. The unsafe conditions force some residents to miss medical treatments or drug rehabilitation because they are afraid to leave their rooms.

  10. Du Lac de Geneve au Lac Baikal: deux metropoles en construction

    Guy Mettan


    Full Text Available En apparence, Geneve et Irkutsk n'ont rien en commun. A part une amitie reciproque et la proximite d'un lac, il est difficile de trouver des points communs entre la Suisse francophone, dont Geneve est la ville le plus importante, et la Siberie centrale, dont Irkutsk, est la capitale. Et pourtant les deux regions, malgre les differences de taille, de densite de la population, de climat, d'economie et de traditions culturelles, sont confrontees au meme probleme: elles sont trop petites et trop limitees pour assurer, avec leurs seuls moyens, leur avenir et elles doivent imperativement s'unir a des villes voisines pour renforcer leur statut de metropole regionale et s'imposer face aux regions et aux pays concurrents.C'est ainsi qu'Irkutsk projette de s'unir aux villes voisines d'Angarsk et de Chelekhov pour constituer une megapole au c?ur de la Siberie, tandis qu'a Geneve le debat fait rage pour trouver des solutions a l'exiguite geographique et a l'insuffisance des moyens face aux grandes regions metropolitaines de France, d'Italie et d'Allemagne.Ce debat est propre a toute la Suisse. Malgre sa petitesse, la Suisse est divisee en 26 cantons. Ces unites administratives sont jugees trop couteuses, trop petites, trop lourdes et trop compliquees pour assurer l'avenir economique et meme politique du pays. De nombreux groupes de reflexion proposent donc de reduire ce nombre a 3, 5 ou 10 grandes provinces selon les cas. En Suisse, romande, il y a dix ans, des mouvements politiques ont meme lance l'idee de fusionner les cantons de Vaud (dont Lausanne est la capitale et de Geneve. Mais l'echec a ete fracassant : le peuple des deux cantons a refuse cette option a 80% des voix. On cherche donc d'autres solutions.Les discussions s'orientent desormais autour de la constitution d'une grande metropole lemanique qui regrouperait les deux grandes villes de Geneve et Lausanne et les villes plus petites de Montreux, Vevey, Nyon ainsi que la ville francaise d

  11. The National Shipbuilding Research Program. Strategies and Demonstrations for the Reduction of Government Regulations Related to Commercial Shipbuilding


    Baltimore, Maryland Date: October 2-5. 1996 Location: Marriot Marquis Hotel , New York City Date: October 15-19,1997 Location: Westin Hotel , Ottawa...Manufacturers Association RNLI - Royal National Lifeboat Institute Date April 30,1996 May 1-2,1996 Location: Brighton Metropole Hotel , Brighton, UK Contact...Continental Hotel , Rio de Janeiro Contact Mrs. Melissa Nellis, Tel: (713)578-7171, Fax: (713)578-0589. Title: The 1996 USMSA Safety Seminar Sponsor: United

  12. Problematics of hotels promotion and analysis of specific hotel

    Juríčková, Kristína


    Diploma thesis deals with the problematics of promotion in the hotel industry. After defining theoretical knowledge, it is demonstrated on specific practical example, the internationally known hotel in Prague. The practical part includes an analysis of the actual promotion of the selected hotel, where the emphasis is put primarily on communication on social networks. Subsequently, this promotion is compared to competing hotel. At the end, on the basis of the conclusions, there are presented r...

  13. New Challenges for an 'Old' Hotel


    @@ In Beijing's hotel market,there are now about 60 five-star hotels,many of which have been established in recent years,intensifying competition in the market.Opened in 1992,Kempinski Hotel Beijing Lufthansa Center is among the earliest five-star hotels in Beijing operated by foreign hotel management groups.Recently,the hotel welcomed a new general manager.

  14. Renovation of the hotel complex

    DRHA, Aleš


    The theme of this work is reconstruction the hotel complex. The theoretical part informs readers about tourism, marketing and how to build a business plan. Analytical part shows the issue of tourism in the region and technical condition of the hotel. In the synthetic part is suggested business plan to hotel reconstruction, marketing mix for tourism and financial plan, that shows operating costs and revenues. The investment could be paid off by the 13th year since the start of the hotel service.

  15. Customer Satisfaction in Hotel Services

    Bizi Mubiri, Joleen


    The purpose of this thesis was to investigate how customer satisfaction enhances customer loyalty in hotels. Specifically, the thesis used Lake Kivu Serena Hotel as a case study. Customer retention is achieved by involving customers in improving the quality of services offered by a hotel. Moreover, customers feel appreciated when they realize that the hotel is committed to improving their experience. Qualitative and quantitative methods of research were used to collect the data for the re-...

  16. Quantum Hilbert Hotel

    Potoček, Václav; Miatto, Filippo M.; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S.; Liapis, Andreas C.; Oi, Daniel K. L.; Boyd, Robert W.; Jeffers, John


    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  17. Hotels Continue to Target China



    @@ Within the global hotel industry, China is the buzzword on everybody's lips.From April 26th to 28th,senior executives of leading international hotel brands and China hoteliers gathered in Shanghai to attend the 2nd China Hotel Investment Summit. The event attracted a record number of over 450international and local delegates from over 20 countries.

  18. OT {-(Uk} / ET {-(Uk}

    Dr. İbrahim TAŞ


    Full Text Available The {-(Uk} affix, expressing the verb result and derivingqualifications, is not seen among the the rules of vowels, rounded-unroundedat old Turkic and middle Turkic texts. But in some words, rounded -unrounded rule is seen. At this text, we investigated some of these words.

  19. [Deaths in hotels].

    Risse, Manfred; Weilbächer, Nadine; Birngruber, Christoph; Verhoff, Marcel A


    There are no verified statistics about deaths occurring in hotels, and only a few cases have been described in the literature. A recent case induced us to conduct a systematic search for deaths in hotels in the autopsy reports of the Institute of Legal Medicine in Giessen for the period from 1968 to 2009. This search yielded 22 evaluable cases in which persons had been found dead or had died in hotels. Data evaluated in the study were sex and age of the deceased, reason for the stay in the hotel and cause of death. Among the deaths, 18 were males and 4 females and the average age was 41 and 40 years respectively. 6 of the male guests had died from a natural and 10 from a non-natural cause. In the remaining two cases, the cause of death could not be determined, but as there was no evidence that another party had been involved, the cases were not further investigated. Of the 4 female guests, 3 had died of a natural cause; in one case, the cause of death remained unclear even after morphological and toxicological investigations. Surprisingly, a third of the men were found to be temporarily living in hotels due to social circumstances. This was not true for any of the women. Our retrospective analysis is based on a comparatively small number of deaths in what were mostly hotels in small to medium-sized towns. Interestingly, the gender ratio of 18:4 for deceased men and women was significantly higher than the usual gender ratio of 2:1 found for forensic autopsies. To be able to draw further conclusions, a greater number of cases would have to be analysed, for example by recruiting additional case files from other institutes of legal medicine. This would also open up the option of investigating possible regional variations.

  20. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Diana Carolina Rojas


    Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

  1. Instalaciones para hotel rural

    Roig Riera, José Antonio


    El presente proyecto cuenta con la información necesaria para el desarrollo de las instalaciones de un hotel rural. Dichas instalaciones son; la eléctrica, la de agua caliente sanitaria, las telecomunicaciones y la climatización. En el apartado de la instalación eléctrica, se han calculado todos los cables necesarios para el correcto funcionamiento del hotel, partiendo de las potencias demandadas en cada punto de consumo. Se ha calculado la línea general de alimentación, acomet...



    Radisson Plaza Xing Guo Hotel Shanghai Hairy Crab Feast Fall brings a breeze to the world. Having crabs with wine while chrysanthemums bloom is one of the season's most delicious highlights. This fall, the Li Palace Chinese Restaurant on the 4th floor of Radisson Plaza Xing Guo Hotel Shanghai, one of the top class Chinese restaurants in Shanghai, is prepared to serve you only the very best quality fresh water crabs from the Yangcheng Lake, which are juicier, bigger and better than ever before. From juicy...

  3. Does Deafness Spell Disaster? An Analysis of the Written English Levels of Deaf Children in the Nelson Mandela Metropole, South Africa

    Weir, Carolyn; Aylif, Diana


    This article presents the findings of an empirical comparative study in the Nelson Mandela Metropole investigating the difference between the written English of deaf children and the written English of hearing children and makes recommendations on how to improve the writing of deaf children. The psycholinguistic approach was used for the…

  4. Grote Hotels in Amsterdam

    Vermeer, G.


    De reiziger die Amsterdam binnenkomt via het Centraal Station ziet rechts van het Damrak meteen een beknopte geschiedenis van de hotelbouw in Amsterdam. Op de hoek, om twee kleinere huisjes heen, staat het oudste deel van het Victoriahotel (nu Victoria Plaza Hotel), dat in 1890 zijn deuren opende. A

  5. Et dansk hotell

    Baca, Susan; Busck, Ole Gunni

    Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen...


    Jasmina GRZINIC


    Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

  7. Aarauerhof Hotel – Suiza

    Dahinden, J.


    Full Text Available The hotel consists of basement, ground floor, first floor and other blocks of different heights, in which there is a total of 80 beds. So as to take advantage of the proximity to the railway station, in front of which the hotel is situated, the gastronomy section has been planned on the ground floor. On the first floor are the living rooms and conference rooms and the main one contains the fashion shops that extend over three floors. The first basement has a discotec; and in the second are situated the storage rooms and the installations of the building. The hotel is further completed by two storeys of subterranean parking space, situated below the square in front of the railway station.Está compuesto por sótanos, planta baja, planta primera y cuerpos elevados de distintas alturas, en los que se distribuyen un total de 80 camas. Para aprovechar la proximidad de la estación de ferrocarril, en cuya plaza se halla este hotel, se ha colocado la sección de gastronomía en la planta baja. En el primer nivel se encuentran las salas de estar y de reunión, y el principal aloja las tiendas de modas, que ocupan tres alturas. El primer sótano contiene una discoteca; y en el segundo se distribuyen los almacenes e instalaciones del edificio. El hotel se completa con dos plantas de aparcamiento subterráneo situadas bajo la plaza de la estación.

  8. Shangri-La Hotel: Arsitektur Ikonik

    Widhianto, Muhammad Adib


    Along with the economic growth of Medan, the hotel occupancy rate in the city field also increased. Occupancy rate of hotels in Medan in 2010 increased by 51.19% to 53.81% in 2011. At this time of international hotels have invested and set up a hotel in Indonesia. Hotel - The hotel stands with typical and individual identity of any hotel is a marker of identity as well as a differentiator from other hotels. Shangri-La Hotels and Resorts, based in Hong Kong now owns and manages ...

  9. Greening hotels - building green values into hotel services

    Darija Hays; Đurđana Ozretić-Došen


    Purpose – The objective of this paper is to enhance knowledge about greening hotel services and the possibilities it provides for successful hotel management as well as for enrichment of hotel guest experiences. Design/Methodology/Approach – The paper is based on a summarized review of previous theoretical contributions and an investigative study of three business cases which relies on qualitative methodology. The case studies draw on interviews, archival materials and photographs. A case ...

  10. Hotel Eden Roc

    Lapidus, Morris


    Full Text Available Las playas de Miami son uno de los centros de diversión más importantes de los Estados Unidos. A lo largo de ellas se multiplican los hoteles, rivalizando para ofrecer a sus clientes confort, comodidades y esparcimientos de todo género. Durante un año se trabajó en la construcción del hotel Edén Roc, uno de los más recientes. Se edificó en un solar de forma rectangular, cuyos lados menores están definidos por la Avenida Collins y el Océano. Si dividimos la parcela por una de sus diagonales, uno de los triángulos, el de base en la Avenida Collins, nos define aproximadamente el espacio ocupado por las construcciones en altura, y el otro, que tiene su base en el Atlántico, la zona de esparcimientos.

  11. How Customers Choose Hotels

    Hera Oktadiana; Andhika Kurnia


    In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers throug...



    Le Royal Meridien Shanghai Le Royal Meridien Shanghai is located in the center of Shanghai and is one of the city's tallest landmarks at 66 stories high. The iconic Bund is a short walk down the Nanjinglu Pedestrian Walkway, which is just beside the hotel. All rooms and suites provide a 42" plasma TV, DVD/CD player, rain shower system, wireless and high-speed Internet access, and floor-to-ceiling glass windows.

  13. Fractional vortex Hilbert's Hotel

    Gbur, Greg


    We demonstrate how the unusual mathematics of transfinite numbers, in particular a nearly perfect realization of Hilbert's famous hotel paradox, manifests in the propagation of light through fractional vortex plates. It is shown how a fractional vortex plate can be used, in principle, to create any number of "open rooms," i.e. topological charges, simultaneously. Fractional vortex plates are therefore demonstrated to create a singularity of topological charge, in which the vortex state is completely undefined and in fact arbitrary.


    Jasmina GRZINIC


    Tourism and hotel business is becoming one of the leading industries of the world. Therefore, an increased attention needs to be paid to the study of trends in tourism because they determine the trends in hotel industry. The purpose of the paper is to point out the importance of hotel industry as one of the most important elements of development in tourist economies. The paper aims at introducing the newest trends in modern hotel industry and offering a review of the recent trends of demand a...


    Sinangjoyo, Nikasius Jonet


    The goal of the research is describing the green hotel application program of the hotel industries in Yogyakarta, creation of competitiveness in tourism destination. Subject of the research is whole member of Indonesia Hotel & Restaurant Association, (PHRI) Yogyakarta, which classified as four and five star hotel, and have an environment document or green hotel certificate. This study is a descriptive qualitative research. The research shows that the green hotels standard application in Yogya...

  16. Kempinski Hotel Beijing Lufthansa Center


    A shining star on the eastern part of Beijing Kempinski Hotel Beijing Lufthansa Center is located at the heart of the city, a fully integrated business complex with serviced apartments, top-class offices and showrooms. The hotel offers unrivaled conference, business and leisure facilities ideal for business travelers and leisure guests alike. Its impressive blend of grand Chinese cul-

  17. The Era of Budget Hotels


    What began as an idea from an Internet posting is now set to sweep through China Asingle posting on the Internet gave birth to a large budget hotel brand.In 2001, the founder of, Ji Qi, noticed an online friend com-plaining that’s hotel reser-

  18. Hotell "St. Petersbourg" / Valdeko Vende

    Vende Valdeko, 1920-


    Hotell Rataskaevu 7 hoones avati 1850. aastal. Kohe sai ta Tallinna teiseks esinduslikumaks võõrastemajaks. Hotelli ümberehitusest. Loetletud hotelli omanikud ja nimemuutused. Hotelli restoranist. Hotell oli Tallinna üks kallimaid. Tegemist on kõige pikemat aega pidevalt tegutsenud Tallinna hotelliga

  19. 27 CFR 31.82 - Hotels.


    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Hotels. 31.82 Section 31... Same Premises § 31.82 Hotels. The proprietor of a hotel who conducts the sale of liquors throughout the hotel premises is only required to register under this part for one place. For example, different...

  20. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    Fei-Wen Cheng


    As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites). The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006) visual grammar framework for image analysis. The find...

  1. Hotel to Phase out Disposable Articles


    Several hotels in Changsha, Shanghai and Kunming have recently staged a Green Hotel campaign: hotels will not offer disposable toothbrushes, toothpaste, slippers, combs or bottled shampoo and body lotion to their guests unless requested. Meanwhile a Green Hotel Standard has been issued, proscribing "disposable articles, such as toothbrushes, soap, combs and slippers," and stipulating that "textiles, such as bathrobes, towels and pillowslips, in hotel rooms are to be changed strictly at the request of guests,

  2. Building Hotel Revenues through Tourism

    John D. Murtha, CHA


    Full Text Available When evaluating ways to maximize revenues, hotel executives should consider supporting the efforts of local destination marketing organizations. Helping to build and sustain travel to a city or region can benefit individual hotels, by combining resources and energy on marketing tactics that would otherwise be too ambitious or costly for a single property to pursue on its own. The market in Boston and adjacent Cambridge, Massachusetts offers an interesting case study for understanding the interaction of hotels and destination marketing organizations. The author includes action steps for hoteliers who would like to become more involved in such efforts.

  3. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    Fei-Wen Cheng


    Full Text Available As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites. The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006 visual grammar framework for image analysis. The findings indicate that despite some similarities in their web-mediated communication strategies, each hotel firm has discursive strategies that reveal diverging attitudes in their choices of various semiotic resources to construct their own brand identities. This study contributes to the academic literature on web-mediated tourism discourse by showing how a multimodal analysis can add insights to brand formulation.

  4. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa


    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  5. HOTEL MAINTENANCE MANAGEMENT : Strategic practices in hotel operation

    Aryee, Susan


    Purpose The purpose is to identify responsibility of owners and operators for maintenance of assets, fixtures and fittings, to identify maintenance management strategies adopted for the efficient operation of hotels and to find out difficulties faced by operators in implementing these strategies. Methodology Four interviews provided supplementary data for the main data collection phase involving administration of 64 questionnaires to hotel operators and maintenance managers. Findings The hote...


    Ivica Batinić


    Full Text Available Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size of the hotel, basic offer and contents, category of the hotel, the level of usage and the duration of the hotel business. The primary role of hotel housekeeping is cleaning and maintenance of hotel units and rooms, and the selection of the head hotel housekeeper, who will successfully lead the housekeeping department is extremely important for a successful business, recognition and reputation of the hotel. In addition to higher or university education and language skills, the head housekeeper must have the management skills related to planning, organizing, leading and controlling, as well as general and professional knowledge of psychology of work and hygiene. The head hotel housekeeper, as a hotel manager, organizes, directs and controls the work of hotel housekeeping. It is responsible for the accuracy of the occupancy rate report, preparation of rooms and other hotel units, to achieve the highest level of quality of hotel services, training of employees, for the application of standards and for continuous application of business policy of the hotel

  7. How Customers Choose Hotels

    Hera Oktadiana


    Full Text Available In the advancement of hospitality industry, thus it is important for hotel sales and marketing to understand the customer behavior in order to create effective marketing. Factors that influence customer behavior as individuality consist of personal and interpersonal factors. Personal factors include the needs, wants, motivation, perception, learning, personality, lifestyle, and self-concept. Meanwhile, interpersonal factors come from culture and sub-culture, group references, customers through stages before deciding to purchase. Begin with the awareness about the needs, customers then find information about the product or service that could be used to solve the problems. After having the information, customers select the best product and service before deciding to purchase. After purchasing, the last stage is evaluation of product and service, whether it is satisfying or not.

  8. Deadly Hotel Blaze


    Firefighters comb a destroyed hotel in Yiwu City, Zhejiang Province, looking for the cause of a fire that killed 11 people on February 15. An initial investigation showed the blaze was caused by the ignition of aging power lines. Yiwu in east China is the country’s largest trade hub of consumer commodities. It has more than 1,400 accessories enterprises and nearly 90,000 employees, with major product categories in necklaces, earrings, rings, brooches and ties. According to the Ministry of Public Security, 10,360 fires were reported across China during the Lunar New Year holiday (February 6-12), which claimed 59 lives and incurred economic losses of 23.8 million yuan ($3.3 million). Firefighters involved in rescue efforts saved 7,741 people, the ministry said.

  9. Empowerment: Hotel employees’ perspective

    Kartinah Ayupp


    Full Text Available An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.  Based on the findings, implications for companies are discussed and further research is suggested.

  10. San Pedro Hacienda Hotel

    Neutra, Richard J.


    Full Text Available Una de las arterias principales de Los Angeles, la carretera de acceso desde Western Avenue, que relaciona la ciudad con su puerto, permite llegar fácilmente, a través de una pequeña desviación, a la entrada principal del hotel. El sencillo grupo de edificios que lo constituyen, se amolda a la pendiente del terreno, acusando el juego de volúmenes y de sol y sombra para aumentar el interés visual. Al fondo, la severidad del paisaje montañoso contrasta con la tranquilidad del mar, que en este caso, pese a ser el Océano Pacífico el gran mar occidental americano, aparece al E., por estar el edificio situado en la orilla oriental de la península de Falos Verdes.

  11. Analysis of customer satisfaction in the hotel of Sheraton Prague Charles Square Hotel

    Szabó, Tomáš


    This bachelor thesis deals with the issues of customer satisfaction in the particular Prague hotel. It attempts to describe the overall customer satisfaction and its development throughout the existence of the hotel. In addition, it analyses its impact on loyalty to the brand of the hotel brand and the willingness of customers to recommend the hotel to their friends. It stresses the impact of the benefit of hotel loyalty program to brand loyalty of the hotel. This thesis seeks to answer the p...

  12. Analisa Investasi Hotel Pesonna Makassar

    Rina Nufaili


    Full Text Available Kota Makasar sebagai pusat kota perdagangan di Sulawesi Selatan yang memiliki tingkat kunjungan yang relatif tinggi, terlihat dari tingkat kesibukan Bandar Udara Hasanuddin, menjadikan keberadaan hotel menjadi penting dalam perkembangan kota Makassar. Karena hotel ini dibangun secara keseluruhan, maka biaya yang dibutuhkan cukup besar untuk menyelesaikannya.Tugas Akhir ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Adapun fokus evaluasi aspek finansial tersebut untuk memperoleh gambaran apakah Hotel Pesonna Makasar layak atau tidak.Metodologi yang dipergunakan dalam penyelesaian tugas akhir ini adalah pengumpulan data, pengolahan data, analisa pendapatan, aliran kas serta meninjau aspek finansial dengan metode Net Present Value (NPV, Internal of Return (IRR, Payback Period, serta melakukan analisa sensitivitas terhadap variable tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar dan tahun mulainnya pengembalian pinjaman. Dari hasil analisa diketahui bahwa investasi total Hotel Pesonna sebesar Rp dengan NPV selama masa investasi sebesar Rp 53.864.276.827, analisa Internal Rate of Return (IRR Hotel Pesonna sebesar 24,7%, lebih besar dari arus pengembalian yang diinginkan sebesar 12%, maka hotel ini dikatakan layak dari segi finansial. Dari hasil analisa Payback Period (PP = 7,84 tahun, lebih kecil dari masa investasi yang ditentukan, maka dari segi finansial hotel Pesonna dikatakan layak. Sedangkan untuk hasil analisa sensitifitas antara variabel tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar terhadap NPV diketahui bahwa Hotel Pesonna layak jika penurunan tingkat hunian kurang dari 20%,kenaikan biaya investasi kurang dari 40%, penurunan tarif sewa kamar tidak lebih dari 20%. Dari analisa sensitifitas terhadap lama pembayaran pinjaman di dapat bahwa semakin lama pembayaran pinjaman maka nilai NPV semakin tinggi.

  13. Towards Universal Design Hotels in Denmark.

    Grangaard, Sidse


    Based on the research project 'Accessible Hotel Rooms' that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view of demand. Another important factor is Corporate Social Responsibility, which can be regarded as a strategy or platform towards Universal Design hotels.

  14. Hotel Don Pepe. Marbella

    Población, Eleuterio


    Full Text Available This splendid building, located at «Las Merinas», is a new source of interest in the beautiful Costa del Sol. It has been made with the most modern materials and techniques. It has an outstanding view over the sea and it has seven standardized floor levels occupied by single rooms, whilst other parts of the building are taken up with small apartments. The recreation zone includes a bar, swimming pools for children and adults, and a cabaret. The ground floor has a main entrance hall, reception offices, shopping corridor, great hall, tea room, and bar. The second floor has a breakfast room, connecting two banqueting halls, hairdresser's, sauna baths, gymnasium, administrative offices, and the manager's flat. The services zone comprises the kitchen, a dining room for various members of the senior staff, post office, laundry, and other standard facilities. The celler serves as a general store and also as wine storage. This hotel has a most impressive functional aspect, and sets a new standard of comfort and luxury for the benefit of tourists who visit this fashionable and picturesque part of the Mediterranean coast.Este espléndido edificio, situado en la finca «Las Merinas», es un atractivo más de la bellísima Costa del Sol malagueña. Se ha instalado de acuerdo con los más modernos materiales y técnicas, disfrutando de bellas vistas hacia el mar, y dispone de: un bloque con siete plantas-tipo de habitaciones, otro de apartamentos auxiliares de pequeña altura, y la zona de recreo, con bar, piscinas para niños, nadadores y saltos, y sala de fiestas. La planta baja aloja: el acceso principal, recepción, conserjería, galería comercial, gran hall, salón de té, bar, etc. La entreplanta comprende: el comedor de desayunos, en conexión con dos comedores para banquetes; peluquerías, sauna, gimnasio, administración y vivienda del director, aparte de la zona de servicios, con cocina, comedores varios de jefes, personal, correos, lavander

  15. New Challenges for an ‘Old’ Hotel


    In Beijing’ s hotel market, there are now about 60 five-star hotels, many of which have been established in recent years, intensifying competition in the market. Opened in 1992, Kempinski Hotel Beijing Lufthansa Center is among the earliest five-star hotels in Beijing operated by foreign hotel management groups. Recently, the hotel welcomed a new general manager.

  16. Improving service quality in NHS Trust hospitals: lessons from the hotel sector.

    Desombre, T; Eccles, G


    This article looks to review recent practice undertaken within the UK hotel sector to improve customer service, and suggests ideals that could be implemented within National Health (NHS) Trust hospitals. At a time of increasing competition, hotel firms are using service enhancement as a means to gain competitive advantage, and therefore developing a range of techniques to measure levels of service quality improvement. With continued change in the health service, where greater focus now lies with patient satisfaction, so there is a requirement for managers to adapt techniques presently being offered in other service industries to improve levels of customer service and ensure patients are targeted to define their levels of satisfaction.

  17. Destination Characteristics that Drive Hotel Performance

    Assaf, A. George; Josiassen, Alexander; Woo, Linda


    The increased market saturation and competition in both domestic and international tourism destinations have renewed interest among hotel operators in identifying the key drivers of hotel performance. This paper presents a comprehensive analysis of the determinants of hotel performance...... and their relative importance across multiple tourist destinations. We employ a two-step estimation method to identify key determinants of hotel performance, using a rich sample of international hotels. Our empirical analyses show that the main drivers of hotel performance are the quality of the educational system......, government support, disposable income, and number of international arrivals within a tourism destination. Results indicate that the most important barriers to hotel performance are the competition among accommodation providers, tax rate and fuel price. We argue for the need for hotel providers to develop...

  18. Towards Universal Design Hotels in Denmark

    Grangaard, Sidse


    Based on the research project ‘Accessible Hotel Rooms’ that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project...... was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features...... on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view...

  19. Barons Hotels - uus hotellikett, uued hotellid


    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  20. Towards Universal Design Hotels in Denmark

    Grangaard, Sidse


    Based on the research project ‘Accessible Hotel Rooms’ that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on universal design hotels in Denmark. The research project...... was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for universal design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features...... on their website. There exists an attitude in the hotel sector that functions as a barrier for universal design: if there are enough guests, for example business travelers, then why market the hotel on universal design? The paper points out the coherence between the understanding of the users and the view...

  1. Green Hotel Management and Green Star Practice: A Case Study of Best Western President Istanbul Hotel

    ATAY, Lütfi; DİLEK, S. Emre; YILDIRIM, H. Mehmet


    Defined as environmentally-sensitive marketing, green marketing is applied as a green hotel by accommodation establishments, and as a result of this application, hotels are entitled to be awarded a green star certificate. While those international hotel establishments which have become a brand are carrying out important activities with respect to the green hotel practice, it might be stated that hotels in Turkey are at the beginning level concerning sensitivity to the environment. In the stud...

  2. Gloria Hotels & Resorts Hosts Appreciation Dinner


    The Gloria Hotels & Resorts 2011 Road Show kicked off on September 1 at the Celebrity International Grand Hotel Beijing with a "Xiexie Evening." The cele bration was held to thank media, corporate clients,travel agents and partners for their support of Gloria Hotels & Resorts in China and abroad.During the evening,

  3. In Hotels, Health and Spas Equals Wealth

    Andrea Foster


    Full Text Available Business is back for hotels across the United States with occupancy levels surpassing long-run averages and hotels raising room rates more aggressively. The hotel industry has finally climbed out of the recovery period following the Great Recession as people are traveling more than ever before, and at higher prices.

  4. Born to Bein the Hotel Business


    In the 1970s, a 12-year-old British boy visited a local hotel with his family for the first time. He found the back entrance of the hotel and explored the employee-only areas. He was fascinated by the completely different world from the glamorous front part of the hotel.

  5. Hotel Nikko Tianjin General Manager Interview


    Before the grand opening of Hotel Nikko Tianjin on April 11,Beijing Review conducted an interview with Mr.Hiroshi O’ishi,General Manager of the new hotel,in order to share the operational and management expertise of Nikko Hotels International with our readers.

  6. From the american apartment hotel to nowadays

    Puigjaner Barberà, Anna


    There was a time in the United States when hotels served as ad hoc homes, providing full time housing as well as hotel services. At that moment, hotel life blurred the difference between tourist architecture and housing architecture. Nowadays those dwelling typologies can become a reference to ensure social benefit on new touristic areas or existing ones. Peer Reviewed

  7. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Raukas, Inga, 1967-


    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  8. Emotion Management in Small Hotels: Meeting the Challenges of Flexibility and Informality

    Anne Benmore


    Full Text Available This paper shows that in small hotels, hotel owners interpret "hospitality‟ more broadly than mere commercial concerns. Hoteliers engage with three interdependent hospitality domains, commercial, social and private (Lashley, 2000, an approach that enables them to perceive guest interactions as informal; characterised by hoteliers wanting to "know‟ and "relate to‟ their guests. The findings here, drawn from a study of small hotels in the UK, show how owners manage this form of the "host-guest relationship‟ (Tucker, 2003 by employing a range of emotion management strategies. These mirror Bolton‟s 4Ps framework (2009 of pecuniary, professional, presentational and philanthropic emotion management roles. Adopting this fluid approach, rather than relying on emotional labour (Hochschild, 1983, enables the hoteliers to respond flexibly to meet the needs of their different types of guest. The findings in this paper validate Bolton's argument (2005 for using agential flexible emotion management that captures but goes beyond emotional labour.

  9. Analisa Nilai Pasar Hotel Inna Simpang

    Surios Ramisda


    Full Text Available Hotel Inna Simpang adalah salah satu hotel milik PT Hotel Indonesia Natour yang dipertimbangkan sebagai salah satu aset yang digunakan sebagai jaminan untuk memperoleh dana untuk merenovasi hotel-hotel PT Hotel Indonesia Natour di Bali. Untuk menjadi jaminan, maka diperlukan suatu nilai pasar Hotel Inna Simpang. Tugas akhir ini bertujuan untuk mengetahui nilai pasar Hotel Inna Simpang. Metode yang digunakan adalah pendekatan pendapatan dan pendekatan biaya Digunakan pendekatan biaya karena Hotel Inna Simpang adalah suatu properti yang memiliki nilai tanah dan nilai banguna,sedangkan digunakanya pendekatan pendapatan adalah karena hotel Inna Simpang adalah sebuah properti yang menghasilkan pendapatan. Dari hasil analisa perhitungan nilai pasar, Hotel Inna Simpang memiliki nilai sebesar Rp122.073.131.789 (Seratus dua puluh dua milyar tujuh puluh tiga juta seratus tiga puluh saturibu tjuh ratus delapan puluh sembilan rupiah ,dimana hasil analisa nilai pasar dengan metode pendekatan biaya adalah Rp 177.550.907.600 (Seratus tujuh puluh tujuh milyar lima ratus lima puluh juta Sembilan ratus tujuh ribu enam ratus rupiah ,nilai pasar dari pendekatan pendapatan dengan metode kapitalisasi pendapatan Rp 36.326.880.631,- (Tiga puluh enam milyar tiga ratus dua puluh enam delapan ratus delapan puluh ribu enam ratus tiga puluh satu rupiah,sedangkan nilai pasar dengan metode discounted cashflow Rp  (Empat puluh tiga milyar tujuh puluh tiga juta seratus tiga puluh satu ribu tujuh ratus delapan puluh sembilan rupiah.

  10. Room-Maid in Hotel

    Hotel and Catering Industry Training Board, Wembley (England).

    This syllabus is intended for the use of training personnel in drawing up training programs for room-maids in hotels. Its main objective is to produce fully trained maids, thereby maintaining and raising standards. The syllabus is divided into three sections: Introducing to Housekeeping, Basic Tasks Performed by the Majority of Housekeeping…

  11. Shangri-La Hotel Jinan To Open in 2015


    Shangri-La Hotels and Resorts to open third hotel in Shandong Province, China Shangri-La Asia Ltd. announced on September 29 it would open a Shangri-La hotel by 2015 in Jinan, the capital of Shandong Province in east China. As the third hotel of Shangri-La Hotels and

  12. Hotels and Motels, casino hotel data set, Published in 2006, Washoe County.

    NSGIC GIS Inventory (aka Ramona) — This Hotels and Motels dataset, was produced all or in part from Published Reports/Deeds information as of 2006. It is described as 'casino hotel data set'. Data by...

  13. Environmentally-friendly practices in hotels

    Miriam Mbasera; Engelina Du Plessis; Melville Saayman; Martinette Kruger


    Orientation: There has been a growing concern for a ‘green’ hotel in the view of customers as they experience an increased awareness of environmental damage and excessive consumption of goods, energy and water.Research purpose: To determine the environmentally-friendly practices in hotels in Zimbabwe and South Africa and establish the contribution that hotels are making towards mitigation of the negative environmental effects.Motivation for the study: Currently, the world is facing environmen...

  14. Service Quality in Hotel Industry - Customer Satisfaction

    Fučíková, Martina


    The theoretical part of the master thesis focuses mainly on particular methods to help to identify customer satisfaction with regard to the specific processes in the hotel industry. The practical part determines the customer satisfaction in the hotel Jalta. A customer satisfaction survey based on a research of the web pages,, www.tripadvisor and the evaluation of questionnaires provided by the hotel Jalta has been carried out. In addition a mystery shopping with an...

  15. Shanghai Dishes at the Beijing Asia Jinjiang Hotel


    THE Beijing Asia Jinjiang Hotel in east Beijing is neither magnificent nor luxuriant, but the Shanghai cuisine served there makes it popular. The unforgettable dishes are the weapon that this hotel uses to compete with bigger hotels in the neighborhood.

  16. C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison

    Tarik Dogru


    Full Text Available What are the main differences between C-corporation hotels, such as Marriott, Hilton, and Choice, and Hotel-REITs like Diamond Rock, Felcor, and Host? What are the potential growth opportunities in these hotel structures? The author answers these questions by comparing the two corporate structures.

  17. Promotion of responsible drinking in hotels.

    McLean, S; Wood, L J; Montgomery, I M; Davidson, J; Jones, M E


    This study reports on an intervention programme to promote responsible drinking in hotels. The licensees of eight hotels agreed to participate in a trial of measures designed to assist patrons to avoid drink-driving, and seven other hotels were used as controls. The interventions acceptable to licensees comprised commercial-quality promotional material with the theme "0.05 Know Your Limits", and a breath analysis machine and poster on its use. Patrons leaving the hotels on Thursday, Friday and Saturday nights were interviewed and breath-tested. Although the intervention material had been seen by one-third of patrons in the intervention hotels, there was no significant difference between them and control hotel patrons in either median BAC or the proportion who were going to drive with BAC over the legal limit. There was poor compliance by hotels with the intervention procedures, indicating that a major impediment to the implementation and evaluation of programmes to promote responsible drinking is a lack of motivation by many licensees, despite support by some licensees and the Australian Hotels Association.

  18. Jmpressions of Langham Hotel Hong Kong


    Hong Kong has long been famous for its exquisite architecture and effective administration.Its hotels are no exception.Last week,we had a chance to experience the five-star Langham Hotel Hong Kong and learn about its design and management concepts,namely its unique characteristics and people-oriented services.

  19. Pricing in the hotel and catering sector

    W.H.M. van der Hoeven; A.R. Thurik (Roy)


    textabstractA model explaining gross margins in the hotel and catering sector is developed. A cost-mark-up model for the retail sector is used as a starting point. Although we have to reject the hypothesis of mark-up pricing in the hotel and catering sector, the model proves a useful instrument to d

  20. De cidade à metropole

    Odette Seabra


    Full Text Available Nesta formulação está implícito um movimento de raciocínio que vai da cidade à metrópole, porque tanto uma como outra assumem formas histórico-geográficas que correspondem a esta formação social. Nesse plano a questão é de verificar como as mudanças no modo de produção repercutiram na forma urbana, à medida que a formação econômica e social capitalista penetrava os poros da sociedade, provocando enorme diversificação e concentração espacial de atividades (indústria e comércio e de riqueza. A cidade sujeitada a um enorme crescimento, que na prática era um enorme dilaceramento, será vivenciada com grandes transformações. Por isso será necessário compreender, de um ponto de vista lógico-teórico, as mudanças qualitativas dos modos de vida.

  1. Metropolization in Argentina

    Dagnino Pastore, José María; Canavese, Paula


    A partir de la regla de "orden-magnitud" el trabajo formula el concepto de "metropolización" (Smger) y explicita su relación con el índice de urbanización usual. Rastrea la evolución de la metropolización en Argentina a través de sus ocho censos, tanto para el conjunto de todos los centros urbanos como para tres subconjuntos: grandes, medianos y pequeños. El trabajo presenta después la idea de economías de "concentración geográfica" de las actividades (Lösch), explorando su relación -bajo sup...

  2. The Days Hotel & Suites Beijing


    A Cultural Concept Located within striking distance of Beijing's booming Central Business District, the Days Hotel & Suites Beijing also offers easy access to the art of the imperial city. Adjacent to the Panjiayuan Flea Market, where curios and folk artworks of the ancient capital are bought and traded, it is a multi-function concept of fine dining and entertainment that taps into the cultural essence of China's storied past. In the entrance to the sizeable lobby of Regal Palace Chinese Cuisine House, a...

  3. Horses Hotel: Proust a Contrapelo

    Patrick Bange


    Full Text Available Este trabalho articula uma crítica da peça Horses Hotel, dirigida por Alex Cassal e Clara Kutner e que esteve em cartaz no Oi Futuro do Flamengo, no Rio de Janeiro, de dezoito de abril a dois de junho de 2013. A partir de uma investigação do projeto estético disposto sobre o palco, percurso ao longo do qual convido Gustave Flaubert e Marcel Proust, discuto em que medida esse projeto constitui uma estética sintomática, cuja base está na defesa de uma arte pela sensação em si.

  4. Environmentally-friendly practices in hotels

    Miriam Mbasera


    Full Text Available Orientation: There has been a growing concern for a ‘green’ hotel in the view of customers as they experience an increased awareness of environmental damage and excessive consumption of goods, energy and water.Research purpose: To determine the environmentally-friendly practices in hotels in Zimbabwe and South Africa and establish the contribution that hotels are making towards mitigation of the negative environmental effects.Motivation for the study: Currently, the world is facing environmental issues, which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of solid waste. Hotels, as part of the tourism industry, exert a significant impact on the environment. While the extent and range of the impact that hotels exert on the environment suggest an urgent need to address this problem, the question that arises is whether hoteliers appreciate the need for environmentally-friendly initiatives in their establishments.Research design, approach and method: A qualitative research was carried out in eight hotels that employ the strategy of the case study in the aforementioned countries. Main findings: Currently, no policies for green management exist, although some hotels do engage in some environmentally-friendly practices. Some hotel managers do not implement green management initiatives to mitigate the environmental problems emanating from their hotel operations.Practical and/or managerial implications: This indicates that a gap exists between managers’ awareness of appropriate environmentally-friendly practices for hotels, implying a need for training and increased awareness of green management.Contribution and/or value-add: The results could guide managers in the implementation of environmentally-friendly practices in an effort to mitigate environmental problems facing the present generation.

  5. 2 Hoteles en Almería - Gran Hotel Almería –Alcazaba Gran Hotel

    Cassinello, F.


    Full Text Available This article describes the above two hotels, one of which is a town hotel, namely the «Gran Hotel Almería », and the other a touristic hotel situated near the beach and close to sporting facilities. Both hotels are of 1. A classification, and have been carefully designed; they have basic characteristics that are common to both, but have many secondary features that are specific of each, depending on their emplacement and use.En este artículo se describen dos instalaciones hoteleras: una, de carácter urbano, «Gran Hotel Almería»; otra, eminentemente deportiva y de playa, «Alcazaba Gran Hotel». Ambos edificios son de categoría cuatro estrellas y se han estudiado cuidadosamente, plasmando características básicas y fundamentales comunes, pero con detalles distintivos que las diferencian, en función de su emplazamiento y utilización.

  6. Hotel en Guadalupe, Antillas francesas

    Bruyère, André


    Full Text Available This hotel complex includes a central building and two wings. The former is occupied with the main hall, reception zone, management offices, various shops, bars, games section, open air reception space, resting rooms, dancing hall, services and secondary rooms. The east wing contains the dining room, two drawing rooms, a hall for meetings and banquets, kitchen, dining room for the staff, washing facilities and similar. The west wing has 54 bedrooms and 3 reception rooms. The most outstanding features of this project are the use of concrete slabs for the roof, and the strongly articulate planform, which fits beautifully with the exuberant natural environment.El conjunto hotelero construido consta: de un cuerpo central y dos alas laterales. El primero alberga: la entrada del hotel; zona de recepción; despachos de la administración y dirección; varias tiendas; bares; áreas para juegos; salones al aire libre; salones de descanso; pista de baile; servicios; etc. El ala E. aloja: el comedor; dos salones; la sala para congresos, banquetes u otros usos, etc.; cocinas; comedor de los empleados; lavandería; etc. El ala O. consta de 84 dormitorios y 3 salones. Destacan como características más notables del edificio, el empleo de movidas láminas de hormigón como cubiertas y su planta ágil y viva, que tan bien encaja en el marco exuberante que la rodea.

  7. Hotel Intercontinental, en Ginebra (Suiza

    Honegger, Addor


    Full Text Available This is one of the largest hotels in Switzerland, having 400 bedrooms and a capacity for 800 guests, distributed in 15 storeys. There are also 3 restaurants, 3 bars, a dancing hall, a general hall, with installations for simultaneous translations, cinema shows, etc., with accommodation for 400 people, four lecture rooms, a number of luxurious shops, hairdressers and beauty salon, travelling agency, hot water pool, and other ameneties. Its main merit is the right choice of materials, and the simple, elegant style of its outer shape and interior decoration.Este hotel, que es uno de los mayores construidos en Suiza, cuenta, entre sus dependencias, con 400 habitaciones que pueden acoger a 800 huéspedes y distribuidas en 15 plantas; tres restaurantes; tres bares; un salón de baile; un salón para múltiples usos, equipado con instalaciones de traducción simultánea, de proyección, etc., y en el cual pueden ser servidos banquetes de 400 cubiertos; cuatro salas de conferencias; una serie de lujosas tiendas; peluquería y salón de belleza; agencias de viajes; piscina con agua caliente; etc. Su mayor atractivo reside en la acertada elección de los materiales empleados en su construcción, así como en la elegancia y sencillez de líneas exteriores y decoración interior.

  8. Adoption of Internet and Web Technology for Hotel Marketing: A Study of Hotels in Thailand

    Suree Khemthong


    Full Text Available This paper examines the effect of three groups of characteristics: organisational, technological, and environmental on the adoption of Internet and Web based marketing activities (IWMA in the hotel industry by using data collected from a sample of 152 hotels in Thailand. The adoption of IWMA has been categorised into two levels: 1 non-early adopter hotels, and 2 early adopter hotels. The results indicate that Thai hotels that adopted IWMA at the early adopter stage were larger in size, and more likely to be more ready to adopt IWMA than non-early adopter hotels were. Managers of Thai hotels in the early adopter stage were more likely to perceive the benefits and recognise compatibility when adopting IWMA than were managers in the non-early adopter hotels. Customer power and level of government support were considered to be the push factors for hotels in the use of IWMA at the early adopter stage more than for non-early adopter hotels.

  9. Energy efficiency of hotel minibars; Energieeffiziente Hotel-Minibar

    Nipkow, J.; Busch, E. [Schweizerische Agentur fuer Energieeffizienz S.A.F.E., Zuerich (Switzerland); Herzog, L.; Paris, A. [Alteno AG, Basel (Switzerland); Perincioli, L. [Perincioli Lorenz, Goldiwil (Switzerland)


    Minibars are common in hotel rooms to provide cold drinks of the four-star or higher standard, sometimes also for the three-star houses these appliances are located inside the guest room and should not disturb the guests, they have to be noiseless. For that reason, up to now the vast majority is equipped with absorption refrigeration technology. That's why the daily electricity consumption is very rarely below 0.7 kWh/d, and was a few years ago rarely below 1.5 kWh/d. Energy efficiency potentials are therefore substantial: According to surveys and estimates 50'000 to 60'000 minibars are being operated in Switzerland, resulting in an electricity consumption of about 24 GWh/a and electricity cost of about 4.8 million CHF/a. Additional electricity consumption for air conditioning due to the minibar waste heat is not yet included in these figures. From a technical point of view this service might be performed at 1/4 of the actual electricity consumption, using the most efficient small household refrigerators. As a short-time alternative, minibars with Peltier technology are being offered, saving 30% electricity compared to the most efficient absorption models, and 70% compared to older models. Additional development steps seem to be necessary to optimize compressor technology minibars, as the efficiency of the actually sold models on the market seems hardly more efficient than absorption models. Other alternatives of the service 'cool drinks available at every time' could not be established in hotels so far, for different reasons. The improvement of minibar efficiency in short and longer term should be pursued by subsequent projects. (author)

  10. Loyalty Card Promotional Activity in Budget Hotel

    Teng, Fei


    Loyalty card is one of the most commonly used promotional activities in business. Thus far, there are some research has been done on luxury hotel, but very few researches are on budget hotel. So, the purpose of the thesis is finding out the Swedish customers’ attitude and behavior towards budget hotel’s loyalty card; getting to know what factors influence Swedish customers’ response towards the loyalty card and budget hotels. In the thesis, the main research problem is “How do Swedish custome...


    M. Wang


    Full Text Available In resonance with the popularity of user-generated contents (UGC and the volunteered geographic information (VGI, this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels, which violates the assumption that ordinary least-square (OLS is the best linear unbiased estimator (BLUE; therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  12. Geography Matters in Online Hotel Reviews

    Wang, Mingshu; Zhou, Xiaolu


    In resonance with the popularity of user-generated contents (UGC) and the volunteered geographic information (VGI), this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels), which violates the assumption that ordinary least-square (OLS) is the best linear unbiased estimator (BLUE); therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  13. Human Resource Evaluation in Hotel Units

    George Aspridis


    Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

  14. Can Macedonian hotels be green: The evidence of hotel “Flamingo” - Gevgelija, Macedonia

    Petrevska, Biljana; Cingoski, Vlatko


    Contemporary tourists are fully aware of numerous environmental concerns the tourism development is facing with, so they have shifted their accommodation preferences towards eco-friendly hotel establishments. They prefer green products and are willing to pay for “green” services. They expect an environmentally responsible hotel to meet their environmental needs and expectations. This provokes a profound modification in the hotel industry which has steadily recognized the necessity for becomin...

  15. Can Macedonian Hotels Be Green: The Evidence of Hotel "Flamingo" - Gevgelija, Macedonia

    Petrevska, Biljana; Cingoski, Vlatko


    Contemporary tourists are fully aware of numerous environmental concerns the tourism development is facing with, so they have shifted their accommodation preferences towards eco-friendly hotel establishments. They prefer green products and are willing to pay for “green” services. They expect an environmentally responsible hotel to meet their environmental needs and expectations. This provokes a profound modification in the hotel industry which has steadily recognized the necessity for becomin...


    Ketut Ngurah Trisni Sakawati


    Full Text Available The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels, the impacts of the cityhotel growths on the budget hotel businesses, the competition andbusiness strategies of inter-city hotels as well as their influences onbusiness strategies of budget hotels in Denpasar City. The theoriesapplied in the study were the theory of supply and demand, theimpact theory and the theory of tourism policy. Data were collectedthrough observation and interviews with relevant tourismstakeholders. The findings show the rapid developments of the cityhotels have given negatif and positive impacts on the businesses ofthe budget hotels in Denpasar. To prevent excessive developmentof the city hotel, it is recommended to Denpasar government todevelop a needs assessment of hotel rooms and some policies suchas standard setting policies of room rates or equitable policy of thehotel developments.

  17. The UK Casting Industry

    Jincheng Liu


    The casting production in the UK in 2004 is presented and analysed. The UK casting industry has played an important role in world casting and manufacturing production. However recent years the rapid development of some developing countries has been shifting the casting production from the western industrialized countries including the UK. The UK casting industry and associated research and technology organizations, universities have been working together very hard to face the serious competition to make the UK casting industry have a sustainable future. The UK casting industry remains strong and plays an important role in world casting and manufacturing production.

  18. Salón social del club natación Metropole Las Palmas de Gran Canaria, España

    López Díaz, Luis


    Full Text Available This hall is the first stage of an ambitious programme of reforms and extensions to the Metropole Swimming Club which, apart from increasing and diversifying the number of the sports installations, includes others of an eminently social nature. The numerous conditioning factors which limited the construction of the hall from the beginning, both regarding the surface —rectangular and extremely elongated, messuring 13 x 13 m, and height— about 3 m, and regarding its situation within the whole, lead to the arrangement of three articulated atmospheres within a single space, covered with thin reinforced concrete warped membranes, as the only solution capable, on the one hand, of reducing the coldness and stiffness of the structure imposed, and on the other, of satisfactorily answering the design bases which prefixed multifunctionality, transparency and representativity of the building. A final premiss which called for the integration of the work in a surrounding gardaned environment was solved by the complete glazing of the frontages and the light tones of the finishing materials.

    Este salón es la primera fase de un ambicioso programa de reformas y ampliaciones para el Club Natación Metropole que, además de aumentar y diversificar el número de las instalaciones deportivas, incluye otras de carácter eminentemente social. Los numerosos condicionantes que desde un principio limitaron la construcción del salón, tanto en cuanto a superficie —rectángulo sumamente alargado de 13 x 33 m— y altura —unos 3 m—, como a su situación dentro del conjunto, condujeron a la organización de tres ambientes articulados dentro de un espacio único, cubiertos con sendas membranas delgadas de hormigón armado, de formas alabeadas, como única solución capaz, por una parte, de reducir la frialdad y rigidez de la conformación impuesta, y por otra, de responder satisfactoriamente a las bases de diseño que prefijaban la multifuncionalidad

  19. The homeless: help from hotels and restaurants.

    Hales, A; Eyster, J J; Ford, J L


    Specific examples and information are given to service providers to address the needs of homeless people. Together nurses and restaurant and hotel managers combined their expertise to assist local agencies in their community kitchens and shelters.

  20. Hotell Ülemiste / Urmas Oja

    Oja, Urmas, 1981-2012


    Aerofloti hotelli kohale ja osalt vana maja konstruktsioonidele ehitatud Ülemiste hotellist. Arhitekt Martin Aunin, sisekujundaja Meelis Pressi Arhitektuuribüroo, ehitaja AS FKSM. Hotell valmis 2003. a. 2 välisvaadet, sisevaade, plaan

  1. Hotel and Motel Fire Safety Project - USFA

    Department of Homeland Security — Provides a listing of properties compliant with the requirements of the Hotel and Motel Fire Safety Act of 1990. Users may search for compliant properties and submit...

  2. Hotels and Motels - Volusia County Lodging (Points)

    NSGIC GIS Inventory (aka Ramona) — Abstract: This file shows the physical location of known Hotel, Motel, and Bed and Breakfast establishments in Volusia County. This file will be checked at least...

  3. Rosebud Casino and Hotel NPDES Permit

    Under NPDES permit SD-0034584, Rosebud Casino and Hotel, South Dakota, is authorized to discharge from its wastewater treatment facility in Todd County, South Dakota to an unnamed drainageway(s) tributary to Rock Creek.

  4. Hotel Section Management by Using Balanced Scorecard

    Anna Lysy


    Full Text Available The paper presents some problems in using Balanced Scorecard (BSC in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

  5. Greening the Hotel Operations: Puerto Princesa Experience

    Josefina S. Viernes


    - The study was conducted to assess the extent of implementation of green practices in the housekeeping and food and beverage departments among standard hotels in Puerto Princesa City, Palawan with respect to solid waste management, water conservation and energy utilization. The descriptive design was utilized in this research. Respondents of this study were the supervisors and staff of the Housekeeping and Food and Beverage Departments of the 13 standard hotels in Puerto Princesa...

  6. Analisa Investasi Hotel Axana (Ex Ambacang Padang

    Gusriani Gusriani


    Full Text Available Gempa bumi pada tahun 2009 mengakibatkan bangunan-bangunan di Padang banyak yang runtuh, salah satunya adalah Hotel Ambacang. Pemilik  membangun kembali Hotel  Ambacang dengan desain struktur  tahan gempa dan ini  membutuhkan biaya yang jauh lebih besar dari bangunan semula. Hotel Axana adalah hotel berbintang empat dengan jumlah lantai empat lantai, lantai satu terdiri dari kafe, lobby, gudang, coffe, dan ballroom, sedangkan untuk lantai dua terdiri dari 39 unit kamar, lantai tiga terdiri dari 37 unit kamar, lantai empat terdiri dari 38 unit kamar,  gym dan kolam renang. Penelitian ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Analisa finansial ini dilakukan dengan menganalisa variabel investasi, kemudian menghitung pengeluaran dan  penerimaan  yang selanjutnya dapat dibuat cashflow selama masa investasi, kemudian dilakukan analisa sensitivitas terhadap variabel tingkatan jumlah pengunjung, tarif sewa kamar, dan suku bunga bank. Dari hasil analisa data diketahui bahwa Investasi total Hotel Axana Sebesar Rp 130.293.467.888,00 dengan NPV selama masa investasi  sebesar   Rp 1.712.634.662,00, sedangkan analisa Profitability Index (PI Hotel Axana ini = 1,3%, positif berarti hotel ini profit dan dikatakan layak dari segi finansial. Hasil analisa sensitivitas antara variabel okupansi, tarif sewa kamar, dan suku bunga terhadap NPV diketahui bahwa Hotel  Axana Padang layak jika  tingkat hunian lebih dari 40%, penurunan tarif sewa kamar tidak lebih dari 5% dari taraf saat ini,  suku bunga tidak lebih lebih dari 12,6 %.

  7. Customer satisfaction of an apartment hotel

    Khyarginen, Margarita


    Customer satisfaction becomes the object of a research quite often, especially in business. If the company cares about its customers, it will put effort to know how satisfied they are with the services or products. Satisfied customers are loyal customers, who bring profit and other, new customers. Apartment Hotel Tampere MN, a new and developing company, is interested in keeping its customers satisfied. To expand and improve the services it is important for the hotel to measure customer s...

  8. Baseline and benchmark model development for hotels

    Hooks, Edward T., Jr.

    The hotel industry currently faces rising energy costs and requires the tools to maximize energy efficiency. In order to achieve this goal a clear definition of the current methods used to measure and monitor energy consumption is made. Uncovering the limitations to the most common practiced analysis strategies and presenting methods that can potentially overcome those limitations is the main purpose. Techniques presented can be used for measurement and verification of energy efficiency plans and retrofits. Also, modern energy modeling tool are introduced to demonstrate how they can be utilized for benchmarking and baseline models. This will provide the ability to obtain energy saving recommendations and parametric analysis to explore energy savings potential. These same energy models can be used in design decisions for new construction. An energy model is created of a resort style hotel that over one million square feet and has over one thousand rooms. A simulation and detailed analysis is performed on a hotel room. The planning process for creating the model and acquiring data from the hotel room to calibrate and verify the simulation will be explained. An explanation as to how this type of modeling can potentially be beneficial for future baseline and benchmarking strategies for the hotel industry. Ultimately the conclusion will address some common obstacles the hotel industry has in reaching their full potential of energy efficiency and how these techniques can best serve them.

  9. The potential of branding in the hotel industry

    Dufková, Kateřina


    The aim of this diploma paper is to discover if integration of hotels into hotel chains and hotel group is for the hotel industry the right direction. The first part defines what a brand is, why is created by companies and how a brand should be managed. Afterwards, brands strategies are identified. The paper describes possible ways of cooperation between hotels and hotel groups and tries to find out if this cooperation is beneficial or not. The last part of the paper is about Carlson Rezidor ...

  10. Kajian Efektifitas Komunikasi Atasan Bawahan Pada Karyawan Hotel X (The analysis of downward communication efectiveness at Hotel X)



    Hotel is one sector that has a prominent role in tourism. That‟s why in it‟s management, a hotel must be responsive and sensitive about change taking place in environment. So does Hotel X, of which one three stars hotel in Medan. Hotel X itself went through a change of business entity from CV to PT that accompanied by developing Hotel Grand X. This change results in change in the structure of the organization and change in the way organization policies socialized. This change results some pro...


    Eddy Rot


    Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

  12. Shangri-La Announces the Official Debut of Kerry Hotel,Beijing


    Shangri-La Hotels and Resorts introduced its second Kerry Hotel on November 19, 2011. Marking the completion of the first phase of a multimillion-dollar renovation, Shangri-La’s Kerry Centre Hotel, Beijing is rebranded as Kerry Hotel, Beijing. It joins its sister hotel, Kerry Hotel Pudong, Shanghai, which launched the brand in February 2011.

  13. Hotel Stouffer's Atlanta Inn. - Georgia (EE. UU.

    Heery, -


    Full Text Available On a large 4-storey base structure rises a long, rather narrow 27-story tower. The 37,000 m2 of the hotel are distributed in the following manner: 525 hotel rooms, special suites, convention hall, meeting rooms; three restaurants with different interior decorations; ball room; cafeterias, shops; swimming-pools; additional installations that correspond to this hotel category. A chapter of great importance in the construction of the hotel was the interior planning and design. Different colour schemes, special furniture and a most varied selection of decorative and functional elements have been used. The materials and design of the exterior have been chosen with utmost care, whereby a contrast, though not a clash, with the adjacent buildings has been achieved. The hotel is completed with a 1,000-car parking deck, situated across the street and connected with the hotel by means of an over Street bridge.Está constituido por una amplia base de cuatro plantas, sobre la que se eleva una alta y esbelta torre de 27 plantas. En sus 37.000 m2 de superficie total se distribuyen: 525 habitaciones para clientes, incluyendo suites de categorías distintas; gran salón de congresos y salas de juntas y reuniones; tres restaurantes con distintas ambientaciones; sala de baile; cafeterías, tiendas; piscinas; y toda una serie de servicios propios de un hotel de esta categoría. Un capítulo de gran importancia en la construcción del hotel fue la ambientación interior, conseguida con diferentes esquemas de color, mobiliario especial y los más variados elementos decorativos y funcionales. El exterior también fue muy cuidado, empleándose materiales y diseños que contrastan, sin desentonar, con los edificios vecinos. El hotel se completa con un aparcamiento cubierto, de 1.000 plazas, situado al otro lado de la calle, y al que se une mediante un puente elevado.

  14. de los hoteles españoles

    Enrique Claver Cortés


    Full Text Available Los hoteles necesitan cada vez más información para su correcta gestión y para maximizar su desempeño o éxito empresarial. De esta forma, en este estudio se analizan una serie de variables estratégicas clave que influyen directamente sobre el desempeño hotelero. Estas variables son el tamaño, el tipo de gestión y la categoría de los hoteles. En este trabajo, empleando la teoría de los grupos estratégicos, se han agrupado los hoteles españoles de entre 3 a 5 estrellas en función de cada una de estas variables estratégicas con el objetivo de determinar si influyen significativamente sobre el desempeño hotelero y en qué sentido. Entre los resultados que se han obtenido destacan el hecho de que a mayor tamaño y categoría, mayor es el desempeño que alcanzan los hoteles. Así mismo, los hoteles que pertenecen a cadenas alcanzan niveles de desempeño mayores que los independientes. Por lo tanto, de esta investigación se deducen importantes implicaciones para la dirección hotelera.

  15. Disaster Preparedness of Hotel Industry Abroad: A Comparative Analysis

    AlBattat Ahmad R.


    Full Text Available This paper aims to identify major emergencies that have the potential to place hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian and Jordanian hotels. Face-to-face interview for managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Penang, Amman and Petra were undertaken. Results revealed that hotels are exposed to a wide range of natural and man-made disasters, Occurred globally affected locally. Hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  16. ?????? ?????????????? ?????????????? ? ???????????? ??????? ??????????? // ANALYSIS OF THE INTERACTION TOURIST AND HOTEL BUSINESS

    Yermachenko, O.S.


    ??????????? ?????? ???????? ???????????? ?????? ????????? ?????????????? ? ?????????????? ???????, ????????????????? ???, ??? ? ????????? ????? ??????? ???????? ? ??????? ?? ??????????? ??????????? ????????? ????, ?????????? ?????? ???????-??-???? ????????? ????????????? ??????? ? ?????. Hotel business is an integral part of the of the hospitality industry and tourist business, it is supported by the fact that atpresent the importance and impact on hotel enterprises of local areas, particular...

  17. Emergency Management for Disasters in Malaysian Hotel Industry

    AlBattat Ahmad Rasmi


    Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  18. Traveler's encounter with nymphs in a hotel bed.

    Sandlund, Johanna; Banaei, Niaz


    This case illustrates skin lesions in a traveler staying in a hotel bed infested with tics. Although infestation of hotels with bedbugs belonging to the Cimex genus is a growing problem worldwide, tick infestation has never been reported before.

  19. Potential of energy savings in the hotel sector in Jordan

    Ali, Yahya [Department of Humanities and Social Sciences, Faculty of Arts, Hashemite University, Zarqa 13115 (Jordan); Mustafa, Mairna [Department of Sustainable Tourism, Queen Rania' s Institute of Tourism and Heritage, Hashemite University, Zarqa 13115 (Jordan); Al-Mashaqbah, Shireen [International Office, Hashemite University, Zarqa 13115 (Jordan); Mashal, Kholoud [Department of Land Management and Environment, Faculty of Natural Resources and Environment, Hashemite University, Zarqa 13115 (Jordan); Mohsen, Mousa [Department of Mechanical Engineering, Faculty of Engineering, Hashemite University, Zarqa 13115 (Jordan)


    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise


    Silvia Patricia DODU


    Full Text Available The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur significantly higher costs for simply „being” on the market. The Bucharest hotel market is no exception; in the recent past, it has witnessed a slight upwards trend generated by the increase of demand in the business tourism area, while also facing the challenge of integration of modern technologies in the hotel business.

  1. Evaluation of Marketing Mix of a chosen Hotel

    Jedounová, Lucie


    This thesis focuse on tourism, part of it focuse on characteristic of tourism services and hotel industry too. Substance of this work is marketing in tourism and tourism services, specifically in hotel industry, where the goal is evaluate every simple part of marketing mix by chosen three-stars hotel and propose possible changes which could increase demand or attract new clients.

  2. Analisa Perbandingan Biaya Kebutuhan Dan Penggunaan Energi Hotel Yusro Jombang

    Ryan Pramuditya


    Full Text Available Hotel Yusro, merupakan hotel berbintang 3 (tiga pertama di Kota Jombang dengan fasilitas yang lengkap. Sebagai hotel berbintang tiga yang baik, haruslah memenuhi persyaratan kriteria hotel yang baik sesuai dengan KEPMEN No KM.03/HK 001/MKP.02 [1] salah satunya yaitu memiliki sistem kelistrikan yang memadai dengan pengunaan daya yang tidak boros, yaitu yang konsumsi listriknya sesuai dengan kebutuhan energinya. Seiring dengan tarif listrik yang terus meningkat tiap tahunnya, penggunaan konsumsi listrik pada hotel dapat menyebabkan biaya operasional hotel yang meningkat pula. Menurut Shiming & Burnett, 2002, konsumsi energi untuk penerangan, sistem pengaturan suhu (penghawaan, dan sistem pemanas air umumnya mencapai 70% dari total penggunaan energi pada bangunan hotel. Kesimpulannya konsumsi energi terbesar terletak pada sistem kelistrikan hotel. Analisa energi yang akan dilakukan adalah analisa terhadap sistem kelistrikan yang meliputi sistem penghawaan, pencahayaan, dan transportasi vertikal gedung. Metode yang digunakan yaitu menghitung kebutuhan energi kelistrikan pada hotel lalu dibandingkan dengan hasil observasi konsumsi energi listrik di lapangan. Dari hasil analisa data diketahui bahwa hasil perbandingan biaya untuk sistem penghawaan hotel adalah perhitungan sesuai kondisi lapangan lebih hemat 17,67% dibandingkan perhitungan teoritis; untuk sistem transportasi vertikal hotel adalah 0%;  untuk sistem pencahayaan hotel adalah perhitungan teoritis lebih hemat 23,72% dibandingkan perhitungansesuai kondisi lapangan.

  3. Strategic Management Practices within the Romanian Hotel Industry

    Ovidiu-Niculae Bordean


    Full Text Available The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The research study was based on a questionnaire that was administered to 65 key decision makers from the hotel industry in five large cities. The aim of the study was to offer a real picture of the strategic approaches that are implemented within the hotel industry. The study uses 25 statements that largely correspond to some of the most-cited strategic practices within the strategic management tourism literature. The hotels that took part in the study focused mainly on implementing the differentiation and innovation strategy. The ANOVA test showed that there are significant differences between the way in which these strategies are pursued according to several characteristics of the hotels (size, category and management type. The results offer valuable and consistent insights for both hotel managers who wish to develop better strategies and theoreticians who are interested in filling in the existing gap from the hotel literature.

  4. How to make the customers satisfy the hotel

    Yang Li


    with the rapid development of Cardiff economy as wel as the tourism industry, the city's hotels have almost 9,000 available bed spaces in total, more and more businesses men and tourist rush into Cardiff, it brings a lot of opportunities to the local hotel industry. So the designed hotel should also try their best to attract more customers for more profit.

  5. 40 CFR 30.18 - Hotel and motel fire safety.


    ... 40 Protection of Environment 1 2010-07-01 2010-07-01 false Hotel and motel fire safety. 30.18... EDUCATION, HOSPITALS, AND OTHER NON-PROFIT ORGANIZATIONS Pre-Award Requirements § 30.18 Hotel and motel fire safety. The Hotel and Motel Fire Safety Act of 1990 (Public Law 101-391) establishes a number of...

  6. Supply chain management : hotel industry implications : a case study of Radisson Blu Marina Palace Hotel Turku

    Itkonen, Gategaeo


    Supply chain management (SCM) scale is enormous yet very basic to any type of business structure. When it comes to a hotel industry, the nature of the industry and its complexity are challenging the way SCM would imply. The reason is that hotel industry offers services, which are considered intangible. This means SCM principles have more to be mentioned and found out in terms of its implication into the actual industry. The research emphasizes on how SCM would be implemented in a hotel i...

  7. The Effects of Social Media in the Hotel Sector: A report for WinHotels

    Sullivan, John


    Social media usage is expanding in all age groups and across all socio-economic groups. This means it has become the focus of much attention from businesses looking to use it as a way to increase awareness of their products or services. The purpose of this report is to look at how social media is affecting the hotel business and whether Win Hotels should be using social media as a marketing tool. It offers the opportunity to engage with hotel guests before during and after a stay. This en...

  8. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    Milan Bradić


    Full Text Available This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in business tourism segment.


    Ivica Batinić


    Full Text Available Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM. Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business excellence Malcolm Balridge National Quality Award and European Quality Award.

  10. Pioneering reconstruction with solar price. The romantic hotel Muottas Muragl; Wegweisender Umbau mit Solarpreis. Das Romantik Hotel Muottas Muragl

    Lauster, Marcus


    One of the most famous visitor terraces in Switzerland is Muottas Muragl at a height of 2456 m above sea. The Mounting Dining romantic hotel Muottas Muragl was opened in 2010. This hotel is more than just a typical first class extraordinary visitor terrace in the Engadine: It is the first plus energy-hotel in the Alps.

  11. Largest solar installation on a hotel in Switzerland; Groesste Hotel-Solaranlage der Schweiz

    Stadelmann, M.


    This article describes the solar thermal installation on the Hotel Europa in St. Moritz-Champfer, Switzerland. The installation provides heat energy for domestic hot water preparation and for the heating of the hotel's indoor swimming pool. A thirty-percent reduction of heating oil consumption has been obtained. The system, which is based on the 'low-flow' principle, provides the highest possible temperature difference while using low pumping energy. The hotel's hot-water circulation system, which ensures fast availability of hot water at the taps, is also discussed. This largest hotel solar installation is designed to meet heating and hot-water requirements during the summer season. The high requirements placed on the materials used are discussed. Schematics are provided and first operational experience is briefly discussed.

  12. The Application of Intelligent Building Technologies to Space Hotels

    Fawkes, S.

    This paper reports that over the last few years Intelligent Building technologies have matured and standardised. It compares the functions of command and control systems in future large space facilities such as space hotels to those commonly found in Intelligent Buildings and looks at how Intelligent Building technologies may be applied to space hotels. Many of the functions required in space hotels are the same as those needed in terrestrial buildings. The adaptation of standardised, low cost, Intelligent Building technologies would reduce capital costs and ease development of future space hotels. Other aspects of Intelligent Buildings may also provide useful models for the development and operation of space hotels.

  13. The People-First Service of Grand Hotel Beijing


    Grand Hotel Beijing is located north of Chang’an Avenue and east of the landmark Forbidden City in Beijing.This five-star luxury hotel has received numerous government delegations and state leaders from around the world since it opened in 1990.Wang Fuhe has been General Manager of Grand Hotel Beijing for more than 10 years.Through the effortsofWangandhisteam,thehotelflagshipsteers steady and fast,taking a leading position among the countless luxury hotels in Beijing.Wang attributes the success of Grand Hotel Beijing to its distinctive

  14. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    Chung-Chieh Lee


    Full Text Available The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the three hotel groups according to the perceptions of their elderly tourists and any significant differences in tourists’ perceptions on the three quality dimensions. We found statistically significant differences in perception among the abovementioned three dimensions.

  15. Ashford Castle Hotel: Epitome of an excellent service experience

    Kumar, V.; Brady, M


    Ashford Castle Hotel is one of the world’s finest five star luxury hotels, located in County Mayo on the dramatic west coast of Ireland. The castle dates from the 13th century and has been continuously occupied since then. The hotel is a member of Leading Hotels of the World, Ltd. and in 2013 was voted by Condé Nast Traveler® as the number three resort hotel in Europe, receiving a rating of 96.8% for service.\\ud Ashford Castle was first built as a defensive castle by the Anglo-Norman de Burgo...

  16. The Satisfaction Index in the Hotel Business Case Study: Vega Hotel by Galati

    Dan Păuna


    Full Text Available This study focuses on customers' level of satisfaction in the hotel industry. In this case, the level of satisfaction represents an index that links customers' satisfaction with the firm's effort to offer not only effective accommodation services, but other services as well. Under these circumstances, the hotel companies emphasize customers' satisfaction, realizing that customers' perception on the quality of products and services is a decisive factor in the size of the market segment and the level of profit.

  17. Program Corporate Social Responsibility di Industri Hotel: Sebuah Keuntungan atau Kerugian untuk Hotel

    Maria Pia Adiati


    respected company. But many opinions denies the previous argue by saying the CSR program is a long term program profit gain since the short term result is good public image. The good public image will lead the loyalti of customer to keep using the product or service from the hotel. The customer loyalti also affected by the customers opinion, if they involves in the social activities held by the hotel, they also participate in a social activity.

  18. Application of Text Mining to Extract Hotel Attributes and Construct Perceptual Map of Five Star Hotels from Online Review: Study of Jakarta and Singapore Five-Star Hotels

    Arga Hananto


    Full Text Available The use of post-purchase online consumer review in hotel attributes study was still scarce in the literature. Arguably, post purchase online review data would gain more accurate attributes thatconsumers actually consider in their purchase decision. This study aims to extract attributes from two samples of five-star hotel reviews (Jakarta and Singapore with text mining methodology. In addition,this study also aims to describe positioning of five-star hotels in Jakarta and Singapore based on the extracted attributes using Correspondence Analysis. This study finds that reviewers of five star hotels in both cities mentioned similar attributes such as service, staff, club, location, pool and food. Attributes derived from text mining seem to be viable input to build fairly accurate positioning map of hotels. This study has demonstrated the viability of online review as a source of data for hotel attribute and positioning studies.

  19. Vocational Education and Training for the Hotel and Catering Industry in the Federal Republic of Germany. Report of a Visiting Party. Studies in Vocational Education and Training in the Federal Republic of Germany. Number Eight.

    Ripper, Chris, Ed.; Russell, Russ, Ed.

    A party of vocational educators from the United Kingdom (UK) traveled to the Federal Republic of Germany (FRG) to examine West German vocational education and training for the hotel and catering industry. During the study, the investigators examined the training with respect to regulations, the content of training, and the structure of the…

  20. Women in the Hotel and Catering Industry.

    Hotel and Catering Training Board, Wembley (England).

    A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

  1. Olympics Heat Up Beijing Hotel Industry



    With the Olympics fast approaching,Beijing has become the hot spot for all types of hotels The Sun Dong An Plaza, located at the center of Beijing’s 'Golden Street'-Wangfujing, is undergoing an overall renovation with a budget of 200 million yuan ($26 mi

  2. Labour productivity in the hotel business

    W.H.M. van der Hoeven; A.R. Thurik (Roy)


    textabstractThis article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This

  3. Hotell pakub pesa kunstile / Aime Jõgi

    Jõgi, Aime, 1958-


    Raadioajakirjanik Lea Veelmaa hakkab kord kuus lindistama "Kunstikanali" saadet Grand Hotel Viljandis. 3. jaanuari avalikul lindistusel oli peakülaliseks Andres Tolts. Küsitleti ka Mari Vallikivi, Mari Sobolevi ja Voldemar Prometit. Hotellis on eksponeeritud A. Toltsi akrüülmaalid

  4. Hotell "Ülemiste" / Urmas Oja

    Oja, Urmas, 1981-2012


    Aerofloti hotelli kohale ja osalt vana maja konstruktsioonidele ehitatud Ülemiste hotellist Tallinnas Lennujaama tee 2. Arhitekt Martin Aunin, sisekujundaja Meelis Pressi Arhitektuuribüroo, ehitaja AS FKSM. Hotell valmis 2004. a. 2 välisvaadet, sisevaade, plaan

  5. Hotel Luz Sevilla, España

    Población Knappe, E.


    Full Text Available The basement contains the general services of the building, luggage stores, lecture and exhibition halls, and a sauna bath. The offices, phone exchanges, drawing room and bar are situated on the ground floor. Other reception rooms, dining hall and kitchen are on the first floor. There are intermediate floors between the ground, first and second floors, to accommodate various auxiliary services. The remaining hotel floors contain the guest rooms. On the top floor there is suitable space for banquets and social functions. The project is finely built and fitted with most luxurious and up to date fittings, as befit a luxury hotel.La planta de sótano alberga: los servicios generales del edificio; una zona para consigna de equipajes; sala de conferencias o exposiciones; sauna, etc. En planta baja están situadas: las oficinas; centralitas; salón y bar, etc. La planta primera aloja: los salones; comedores; cocina, etc. Entre la planta baja y primera, y primera y segunda, han sido construidas dos entreplantas para servicios. Las restantes plantas están ocupadas por las habitaciones del Hotel. Y en la planta de ático se han creado los ambientes propicios para homenajes o banquetes y fiestas sociales. El edificio está tratado con gran nobleza y equipado con las más modernas instalaciones de confort, cual corresponde a un hotel de lujo.

  6. Hotel Slowhorse, Piancavallo, Italia Stefano Pujatti, 2012



    A partir de un zócalo pétreo, una estructura de madera laminada construye el volumen de este hotel de altura media, adaptándose a los requerimientos que impone la nieve a la gran superficie de la cubierta.

  7. The collected economics articles of Harold Hotelling


    In 1985 I first began my research on the life and work of Harold Hotel­ ling. That year, Harold Hotelling's widow had donated the collection of his private p:;tpers, correspondence and manuscripts to the Butler Library, Columbia University. This is a most appropriate place for them to reside, in that Hotelling's most productive period as an active researcher in eco­ nomics and statistics coincides with the years when he was Professor of Mathematical Economics at Columbia (1931-1946). The Hotelling Collection comprises some 13,000 separate items and contains numerous unpublished letters and manuscripts of great importance to historians of economics and statistics. In the course of the following year I was able, with the generous financial assistance of the Nuffield Foundation, the Economic and Social Research Council, the British Academy and the University of Durham, to spend six weeks over the Easter period working on the collection. I returned to New York in September 1986 while on sabbatical leave from th...

  8. How to Improve Hotel Service Quality



    This paper states the importance of provide quality service in hotel industry. The key lessons to be gleaned from the present review are:the advanced training design;the development of service culture&service value throughout the organization; and positive attitudes to complaints. It is also important to have a key person in the organization to stimulate and facilitate the whole process.

  9. Greening the Hotel Operations: Puerto Princesa Experience

    Josefina S. Viernes


    Full Text Available - The study was conducted to assess the extent of implementation of green practices in the housekeeping and food and beverage departments among standard hotels in Puerto Princesa City, Palawan with respect to solid waste management, water conservation and energy utilization. The descriptive design was utilized in this research. Respondents of this study were the supervisors and staff of the Housekeeping and Food and Beverage Departments of the 13 standard hotels in Puerto Princesa City. Using total enumeration, 52 hoteliers were asked to answer the survey questionnaire to be able to come up with data needed in the study. Frequency counts, percentages, means and Analysis of Variance were used to interpret and analyze the data gathered. Among the three groups of green practices included in the study, solid waste management obtained the highest mean for both the housekeeping department and food and beverage department which indicates that green practices under this category are the most extensively implemented. Conversely, respondents from the housekeeping department rated green practices related to energy utilization as the least implemented while food and beverage department respondents revealed that green practices pertaining to water conservation are the least implemented. Using one way analysis of variance (ANOVA, the responses revealed that there is no significant difference in the extent of implementation of green practices in all the three categories that were studied within hotels. However, a significant difference among hotels was found out when it comes to the extent of implementation of green practices for the same categories.

  10. Hotell Hilton Tallinn Park / Kersti Pikk

    Pikk, Kersti


    Äriklassihotellide ketti Hilton kuuluv hotell Tallinnas. Arhitektuurse lahenduse autor Meelis Press. Interjööri kujundasid Soome büroo dSign Vertti Kivi & Co ja Allianss Arhitektid. Hotelli tube ja üldalasid kaunistavad Katrin Karu ja Maria Simsoni maalid

  11. Hotel Contemporary Resort - Florida – (EE. UU.

    Welton Becket y Asociados, Arquitectos e Ingenieros


    Full Text Available The revolutionary design of this Hotel is based on a completely modulated construction, in which prefabricated room units were used, superimposed in two fronts in a triangular shape, enclosing a wide public space inside. In this space, furthermore, the necessary installations have been arranged to allow a monorail to pass. The building has four main levels for the public, eight storeys of rooms, one of suites, and a spacious restaurant which crowns the building. Adjoining it, there is a low building, with only three heights, entirely for rooms. Between this annex and the hotel , there is a total of over a thousand rooms for guests.El revolucionario diseño de este hotel está basado en una construcción totalmente modulada, en la que se emplearon unidades prefabricadas de habitación, superpuestas en dos frentes de una forma triangular, encerrando en su interior un amplio espacio público. En este último se han dispuesto, además, las instalaciones necesarias para permitir el paso de un monorraíl. El edificio consta de cuatro niveles principales para el público, ocho plantas de habitaciones, una de suites, y un amplio restaurante que corona el edificio. Adyacente a él se encuentra una construcción baja, de sólo tres alturas, dedicada enteramente a habitaciones. Entre este anexo y el hotel, albergan un total de más de mil habitaciones para huéspedes.

  12. Smoking in hotels: prevalence, and opinions about restrictions.

    Semmonds, A; Bailey, K; Bentley, S; Chase, V; Fernando, S; Guruge, A; King, M; Tan, O M; Walsh, R


    Exposure to high levels of environmental tobacco smoke can occur in hotels. Controversy exists about smoking regulation on licensed premises. This survey of 138 people attending one of three Newcastle hotels during 1993 found that 57 per cent of respondents were nonsmokers. Fifty-eight per cent (95 per cent confidence interval (CI) 50 to 66 per cent) of respondents in these hotels believed their health was being adversely affected by other people's smoke in the hotel. Seventy per cent (CI 62 to 78 per cent), including half the smokers, were in favour of restriction of smoking in the hotels. Most preferred the establishment of smoke-free areas to the introduction of total smoking bans in hotels. The failure of hotels to regulate smoking suggests that a legislative approach is required. The case for legislation would be strengthened by a larger study elsewhere in Australia.

  13. Hotel Overbooking and Cooperation with Third-Party Websites

    Yufeng Dong


    Full Text Available Hotels cooperate with third-party websites to enhance their competitive position and attain sustainable development in the era of e-commerce. Furthermore, hotel managers overbook to hedge against last-minute cancellations and customer no-shows. This paper discusses pricing and overbooking strategies of a hotel in the context of cooperation with multiple third-party websites and analyzes how these strategies influence the cooperation process. The increase in profits resulting from the overbooking strategy is also examined. A model of a Stackelberg game between the hotel and third-party websites and a Nash game among the third-party websites are developed to analyze the process. Results indicate that the compensation coefficient has a slight influence on hotel pricing strategy, but causes a sharp decrease in overbooking level. As the hotel demands to lessen the probability of denying under higher compensation rate, the third-party websites would exert less sales effort to reduce the demand of online customers. Results also show that under a given market demand, hotel effort only serves to redistribute market shares among the hotel and third-party websites, without influencing hotel pricing and overbooking decisions. Specifically, the market shares of the third-party websites decrease in the effort level of the hotel resulting from an increase in the hotel market share. Finally, in the numerical example where one hotel and two websites are analyzed, hotel overbooking strategy improves hotel profit by 4.20%, whereas profit improvements for Websites 1 and 2 are as high as 5.26% and 5.21%, respectively. Managerial implications of the study are also provided.

  14. Legionellosis Outbreak Associated With a Hotel Fountain.

    Smith, Shamika S; Ritger, Kathy; Samala, Usha; Black, Stephanie R; Okodua, Margaret; Miller, Loretta; Kozak-Muiznieks, Natalia A; Hicks, Lauri A; Steinheimer, Craig; Ewaidah, Saadeh; Presser, Lance; Siston, Alicia M


    Background.  In August 2012, the Chicago Department of Public Health (CDPH) was notified of acute respiratory illness, including 1 fatality, among a group of meeting attendees who stayed at a Chicago hotel during July 30-August 3, 2012. Suspecting Legionnaires' disease (LD), CDPH advised the hotel to close their swimming pool, spa, and decorative lobby fountain and began an investigation. Methods.  Case finding included notification of individuals potentially exposed during July 16-August 15, 2012. Individuals were interviewed using a standardized questionnaire. An environmental assessment was performed. Results.  One hundred fourteen cases were identified: 11 confirmed LD, 29 suspect LD, and 74 Pontiac fever cases. Illness onsets occurred July 21-August 22, 2012. Median age was 48 years (range, 22-82 years), 64% were male, 59% sought medical care (15 hospitalizations), and 3 died. Relative risks for hotel exposures revealed that persons who spent time near the decorative fountain or bar, both located in the lobby were respectively 2.13 (95%, 1.64-2.77) and 1.25 (95% CI, 1.09-1.44) times more likely to become ill than those who did not. Legionella pneumophila serogroup 1 was isolated from samples collected from the fountain, spa, and women's locker room fixtures. Legionella pneumophila serogroup 1 environmental isolates and a clinical isolate had matching sequence-based types. Hotel maintenance records lacked a record of regular cleaning and disinfection of the fountain. Conclusions.  Environmental testing identified Legionella in the hotel's potable water system. Epidemiologic and laboratory data indicated the decorative fountain as the source. Poor fountain maintenance likely created favorable conditions for Legionella overgrowth.


    Jaya Pramono


    Full Text Available The outcomes of tourism in relation to the environmental sustainability is to preserve nature, environment, and resources availablity. Therefore, the obligation to maintain sustainability of environmental are become a top agenda for the managers of the star-rated hotels. In line with this spirit the high growth of hotel and tourist arrival in Bali correlated with the high of resources use to meet the demand of hotel guests, it will affect to the environment of hotel and the environmental of Bali. This study surveyed 126 star hotels in Bali (which consists of four (4 one-star hotels, ten (10 two-star hotels, thirty-nine (39 three-star hotels, twenty-four (24 four-star hotels, and forty-nine (49 five star hotels, using a questionnaire, where the alternative answer used the seven (7 options, and the data were analyzed using descriptive statistics, and structural equation modelling (SEM. This study successfully established a significant model that describes the relationship between environmental issues, environmental management processes, and the benefits of environmental management processes in star rated hotels in Bali. Also the results of this research demonstrate that: 1. There is a significant relationship between environmental issues to the process of environmental management at star rated hotels in Bali, and 2. There is a significant relationship between the process of environmental management to the the benefits of environmental management processes of the star rated hotels in Bali. Furthermore, the issues of environment is consists of: a. The issue of pressure from tour operator, b. The issue of customer and tourists pressure, and c. The issue of climate change. Then the environmental management process of hotel consists of: a. The wastewater management process, b. The solid waste management processes, and c. The chemical management processes, and finally the benefits of environmental management processes in star hotels are consists of: a

  16. International Tourists’ Environmental Attitude towards Hotels in Accra

    Ishmael Mensah


    Full Text Available The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environmental management in hotels have centred on programmes and initiatives undertaken by management with little focus on the attitudes and behaviour of guests. This study sought to assess international tourists’ environmental attitude towards hotels in Accra and the implications for environmental management by hotels. A sample of 343 international tourists was surveyed at major tourist attraction sites in Accra. The results of the study indicate that a majority of respondents generally held the view that hotels do not destroy the environment but contribute to the global environmental problems. Most of them (83% were therefore willing to pay more to stay in a hotel with a responsible environmental attitude. There was also a significant positive relationship between some socio-demographic characteristics of tourist such age and sex and their environmental behaviour. The results of this study have implications for environmental education of guests and the marketing of hotels.


    Daniel De Witt Koen


    Full Text Available Uma pesquisa Intensiva com os usuários finais no setor da Habitação Econômica da República Sul-Africana tornou-se necessário para encontrar formas de enfrentar o contínuo aumento dos custos e ainda continuar a satisfazer as preferências, com qualidade e acessibilidade. A pesquisa tem de ser sucedida por projetos inovadores e métodos construtivos rápidos e de baixo custo, sem perder qualidade e estética. Os custos de terreno e o adensamento dos projetos, em equilíbrio com a qualidade ambiental, tornaram-se de enorme importância em qualquer empreendimento sustentável. O mesmo se aplica às vizinhanças, quanto à revitalização dos bairros. Um exemplo típico é o Nelson Mandela Bay Metropole na África do Sul, onde 100.000 unidades habitacionais precisam ser construídas em um período de três a cinco anos para acabar com o déficit. A quantidade de dados relativos a uma única habitação é vasta e, em um grande empreendimento, ainda mais significativa. Tradicionalmente, os dados são armazenados em vários locais, por exemplo, com autoridades governamentais, arquitetos ou outros profissionais, empreendedores, subcontratados, agentes imobiliários, instituições financeiras ou proprietários. Baixa eficiência e atrasos substanciais são o resultado, quando os dados existentes não podem ser acessados rapidamente, ou não são encontrados. Um processo de localização espacial e sistema de controle de dados física e inequivocamente associado com cada particular unidade habitacional foi desenvolvido para resolver com sucesso a maioria desses problemas.

  18. UK victims of trafficking

    Bob Burgoyne


    Full Text Available Analysis of court cases shows how hard it is forvictims of trafficking to win the right to remain in the UK. Case law is inconsistent and more research and data collection are urgently needed.


    Maria-Cristina IORGULESCU


    Full Text Available Academics’ have always had an interest in creativity, although the literature on this subject began to develop once the rate of progress in science, technology and other fields started to increase. Currently, it is generally considered that the countries with a less creative population will fail to be competitive at an international level. This principle can easily be applied in the business environment, where creativity is needed in order to innovate and to gain competitive advantage. The paper focuses on creativity in a specific economic sector: the hotel industry, aiming at highlighting the way this extremely needed ability is influenced by cultural values. As a result, the paper presents the influence of three of Hofstede’s socio-cultural values (individualism, power distance and long term orientation on employees’ creativity in the Romanian hotel industry.

  20. The Pricing Effects of Heritage at an Iconic Hotel

    Bradford T. Hudson


    Full Text Available Historic hotels are a recognized product type in the lodging industry and may be found in significant numbers throughout the globe. The purpose of this article is to validate the notion that heritage can be an important element of the consumer value proposition for older hotels, by demonstrating that an iconic hotel with a distinct historical identity is able to attain a price premium over newer hotels with comparable operating characteristics. This exploratory study is based on qualitative field research conducted by the author, and quantitative analysis of pricing data that was collected by a regional hotel industry association over a five year period. The author concludes that heritage does indeed have a positive effect on the ability to attain a price premium at historic hotels, especially for leisure travelers.

  1. Financial Accountant Versus Managerial Accountant in the Hotel Business System

    Ivana Zubac


    Full Text Available From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, financial accountant provides financial information about past events, while managerial accountant provides non-financial information oriented toward future. The example above is just one out of many specific tasks, which are performed by accountants of specific part of hotel accounting system. Without their support, the management could not make correct and timely decisions with certainty. The importance of the roles of financial and managerial accountant is reflected through need for a wide knowledge in the field of accounting in specific business conditions of hotel industry.


    Milan Bradić


    Full Text Available The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions, has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star hotels which are located in the most visited spa centers in Serbia: Vrnjačka banja, Niška banja, Soko banja and Mataruška banja, during the months of September - November 2009. Service quality was measured with a model based on SERVQUAL model. The results may be important for providers of hotel services and contribute to the advancement of business through the adjustment of the product needs of hotel guests.

  3. Hotel Hilton en New Orleans - EE. UU.

    Hellmuth, George


    Full Text Available The New Orleans Hilton, in the banks of the Mississippi, is the first of a number of hotels planned to make this city the major convention centre in the South of the United States. The building is 30 floor high with 1,200 guest rooms. One of the most interesting features of the hotel is the glazed atrium which, in the lower levels of the U-shaped floor plan reaches nine storey’s high. The interior design by Frank Nicholson is outstanding by the combination of styles creating a unique eclecticism in an attempt to provide each space with an attractive, comforting atmosphere.

    El Hotel Hilton de New Orleans, a orillas del no Mississippi, es el primero de una serie de hoteles previstos, cuya construcción convertirán a esta ciudad en el centro de convenciones más importantes del Sur de los Estados Unidos. El edificio cuenta con treinta plantas de altura, en las que se distribuyen 1.200 habitaciones Una de sus características más interesantes es el atrio acristalado que, en los niveles inferiores de la «U» definida por la construcción, alcanza nueve plantas de altura. Destaca el diseño de los interiores, a cargo del especialista Frank Nicholson, en donde la combinación de estilos da lugar a un eclecticismo singular, que procura dotar a los ambientes de una atmósfera atractiva y acogedora.


    Patrícia Freire Ferreira Oliveira


    Full Text Available Means of accommodation involve a wide range of social actors and agents, as well as different business models. Management strategies in this sector have been increasingly important for long-term sustainability and competitiveness of business organizations. This study aims to analyze the interactions between apart-hotels and their stakeholders to foster an improvement of services provided, aligning the interface of strategic management from the point of view of managers and their key stakeholders. It is an exploratory study, with qualitative chacter, along with multiple case studies of the following establishments: Travel Inn, Hotels Slaviero and Etoile george v. Brazilian enterprises, which manage lodging facilities with apart-hotel concepts, combining features that enable comparative analysis of the study. For conceptual understanding, this study was based on literature about stakeholders, taking the work of Freeman (1984 and Freeman et al (2010 as main references. The research was conducted through semi-structured interviews with managers of lodging facilities and their key stakeholders and through direct observation and documentation. We found that not all groups of influence are considered in the planning of service flats. However, the organizations surveyed indicated that the market has realized the importance of the groups that exert influence and are influenced by their goals, and are therefore increasingly alert for integration of such groups in their strategic planning.

  5. Isolation of Legionella pneumophila from hotels of Greece.

    Alexiou, S D; Antoniadis, A; Papapaganagiotou, J; Stefanou, T


    Twenty water samples collected from 6 hotels situated in various areas of Greece were examined for the presence of Legionella pneumophila and Legionella-like organisms. Five of the six hotels included in this investigation were associated with cases of legionellosis. Legionella pneumophila serogroups 1 and 8 were isolated from four of six hotels, mainly from the hot water supply system. This is the first isolation and identification of L. pneumophila in Greece.

  6. Investment efficiency in new hotel buildings in Croatia

    Ivanovic, Slobodan; Pretula, Miroslav; Rot, Eddy


    Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...


    Eddy Rot; Miroslav Pretula; Slobodan Ivanovic


    Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...

  8. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    Carmen Arustei


    Full Text Available Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independent variables. Furthermore, recommendations for hotel managers who want to improve employees’ OC are offered. A quantitative study was conducted on 152 employees from 12 hotels belonging to four international and national hotel chains. We first verified if the same OC components from scholarly literature can be identified in Romanian context. Then, an analysis on differences registered for these OC components was conducted, considering variables like age, gender, educational level, work experience, hotel chain name, hotel location, etc. Considering results, we identified all the three OC components presented in the literature (affective, normative and continuance commitment and also found that affective commitment reaches the highest level of manifestation for the hotel chain employees from our study. Statistically significant differences between the level of OC manifestations are registered for normative commitment considering the “hotel chain”, respondents’ “educational level”, and “hotel chain belonging” variables and also for affective and normative commitment considering the “hotel location” variable. Even though we found support for these differences only for some of the independent variable, we could still draw some guidelines for hotel managers.

  9. Occupational exposures and health outcomes among Latina hotel cleaners.

    Hsieh, Yu-Chin Jerrie; Apostolopoulos, Yorghos; Hatzudis, Kiki; Sönmez, Sevil


    The poor working conditions of Latina hotel cleaners render them particularly vulnerable to elevated occupational hazards that lead to adverse health outcomes. This article presents a comprehensive review of occupational risks (including physical, chemical, biological, and psychosocial risk factors) and health outcomes (including musculoskeletal disorders, respiratory diseases, dermatological diseases and allergies, and psychological disorders) for Latina hotel cleaners, within their unique sociocultural contexts. Preventive interventions for improving Latina hotel cleaners' work and health conditions are recommended.

  10. Chinese hotel general managers' perspectives on energy-saving practices

    Zhu, Yidan

    As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

  11. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    Seyedvahid Najafi


    Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

  12. Infraestructura común de telecomunicaciones aplicada a un hotel

    Elizari Saco, Sergio


    Este proyecto consta sobre la realización de infraestructuras en un hotel, la normativa actual solo contempla edificios de viviendas, comunidades de vecinos, viviendas unifamiliares (urbanizaciones) pero no contempla nada acerca de hoteles, con este proyecto se pretende aplicar en la medida de lo posible estas leyes en el hotel, hay situaciones en las que es imposible aplicarlas y por lo tanto hay que idear la manera de resolverlo. También el intentar realizar instalaciones en el hotel de dóm...

  13. Indoor air problems among employees at a hotel in Copenhagen

    Holst, Gitte Juel; Harboe, Henrik; Sigsgaard, Torben

    The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire...... reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting...

  14. Renovation And Modernization Of Hotel Buildings - Case Studies In Silesia

    Bradecki, Tomasz; Uherek-Bradecka, Barbara


    The cultural heritage of Silesia has different backgrounds and is often characterized by difficult to assess values. There is doubt as to whether some of the existing buildings should be modernized. Since 2000, an increase in the amount of investments in hotel buildings and conference venues in Poland has been observed. The functions and roles of hotels within a city have also changed. The paper presents examples of original projects and realizations of hotel buildings in Silesia. A discussion was also held regarding the issue of adapting and modernizing hotel buildings.

  15. Sistem Pendukung Keputusan Untuk Pengadaan Fasilitas Hotel Menggunakan Metode TOPSIS

    Susi Hendartie


    Full Text Available The development of hotel business to make consumers more critical to choose a hotel products and services. If the hotel facilities more complete, so interest of the consumer is higher to choose the hotel. This  research study intend to build a decision support system for the procurement of hotel facilities with TOPSIS method. This method uses the six alternative form of the data; hotel rooms (guest  room, karaoke, gift shop, a gym, spa and travel corner (travel tour information and data of some criteria. This method was chosen because it is based on the best alternative concept, was not only has the shortest distance from the positive ideal solution, but also has  the longest distance  from  the  negative  ideal  solution.  TOPSIS  calculations  systems  have  been  done  the  comparison  of  final  value  using  excell calculation. Calculations that used in this research study is simple and produces alternative hotel rooms (guest room with t he highest ranking as the ideal solution. TOPSIS method facilitates decision-makers in choosing the best alternative for the procurement of hotel facilities.Keywords : Decision support system; Hotel facilities; TOPSIS

  16. Estructura e instalaciones de un hotel en Sant Cugat

    Guilera Domingo, Jordi


    Este Proyecto Final de Carrera (PFC) consiste en el diseño de un hotel en Sant Cugat. Se parte de la idea de edificar un hotel y a partir de allí se van realizando todos los pasos hasta conseguir un hotel totalmente definido. Este proceso se divide en los siguientes apartados: • Selección de un solar adecuado. • Diseño del hotel. • Cálculo de la estructura. • Diseño de sus instalaciones. • Redacción del presupuesto. Cada uno de ellos es de naturaleza muy distinta así q...

  17. Market segmentation and the changing budget hotel industry in urban South Africa

    Market segmentation and the changing budget hotel industry in urban South Africa


    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ec...

  18. Analisis dan Perbaikan Layanan Hotel Menggunakan Servqual dan Diagram Kartesius (Studi Kasus di Hotel Kombokarno

    Rindang Rayo Ranas


    The purposes of this research is to analyze and suggest a service quality improvement in Kombokarno Hotel. This research used ServQual dimension variables that consist of tangible, reliability, responsiveness, assurance, and empathy as a dimensions of service quality. It used 144 guests of Kombokarno Hotel as a sample for the research. The result of the collected data then be tested based on it’s validation and reliability by using SPSS 16.0 software. The result of data processing shows the validity of each question variable in the questionnaire. Then the data be analyzed using ServQual method to see the Gap between hope and reality. Furthermore it is processed by Kartesius diagram to see what performance that need to be improved. The result of the researched shows that the cleanness of the hotel always in good term, the electronic utilities (lamp, AC, TV, etc, are functioned well, and the hotel’s building ‘good look’ became the most priority to improve the performance of service quality in the hotel.

  19. Importance of staff training in hotel industry Case Study: Hotel Dukagjini

    MSc. Albana Gazija


    Full Text Available In every business, independently of the activity, human resources are the most precious capital. In terms of global competition and rapid change, personnel training are essential. Every manager should be able to attract qualified and capable personnel, in order to use their skills in achieving organizational objectives. In a market economy where uncertainty is rather widespread, obtaining knowledge and information is becoming a source for creating competing advantages. One of the most important aspects in contemporary hotel industry is getting to know the new methods and techniques through training. Staff training is an important part in Human Resource Management, in order to improve employee performance, respectively it helps putting their skills to better use and specialization in their work. Application of an efficient training process has an important impact in increasing employee performance.      The aim of this study is to understand the importance of personnel training in hotel industry. The study includes the theoretical part for staff training, importance and benefits. The empirical part is composed by a qualitative method research of Hotel Dukagjini in Peja. The paper’s results have shown that management has a relatively good understan-ding of the importance of personnel training; the hotel may be in a favorable situation if the employees keep taking continuous training.


    I Ketut Yasa Dharmika


    Full Text Available Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can be managed. The method in this research is Descriptive Qualitative Risk Analisis. Respondents determined by Purposive Sampling, from various stakeholders who are competent in this development. The research are identified 47 risks. Eleven risks are unacceptable risk includes  : noise, licensing, planning of MEP works, declining of contractor profit, the rising cost for build a new access roads, land slides, limited parking, hotel access interference,  discomfort of the hotel’s guests and staff, disruption in the project work time and delay of project completion due to interruption by the hotel operations. Nineteen risks are undesirable risk includes: public opinion, decreasing of green open land, insufficient capacity of the existing facilities, difficulties in the hotel's marketing, declining of the hotel room’s selling prices, the declining of satisfaction level of hotel guests, decreasing of hotel’s profits, lack of project scope, nappropriate strategy for supplying material and equipment and lack of competence of the project consultants and contractors, inappropriate standard of job’s handling, lack of quality control, inappropriate  project organizational, improper work methods, limited area for materials loading, decreasing of  cleanliness levels of the hotel, insufficient noise isolation blocks. Ten risks are acceptable risk and seven risks are negligible risk. Major risks are unacceptable and undesirable risk, which are need to be managed

  1. UK Frac Sand Resources

    Mitchell, C J


    Although still just a glimmer in the gas man’s eye, the prospect of shale hydrocarbon (oil and gas) development in the UK has many companies thinking about the industrial minerals it will require. Chief amongst these is silica sand which is used as a ‘proppant’ in the hydraulic fracturing, or ‘fracking’, of shales to help release the gas. The UK has large resources of sand and sandstone, of which only a small proportion have the necessary technical properties that classify them as ‘silica san...

  2. New Employment Forecasts. Hotel and Catering Industry 1988-1993.

    Measurement for Management Decision, Ltd., London (England).

    Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

  3. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Baum, Tom


    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  4. Hotel & Food Service Industries. Workforce & Workplace Literacy Series.

    BCL Brief, 1992


    This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

  5. New technology in services-Information Technology in Hotel Industry



    1.Introduction With the increasing demand for intensive information from customers and hotel practitioners,hotels have adopted computerbased Information Technology facilities to improve operational efficiency,reduce costs,and enhance service quality.Therefore,the focus in this paper is investigating the positive factors of

  6. 刍议酒店管理%On Hotel Management



    新时期的酒店面临激烈的市场环境,而传统酒店管理思维、方式已经无法适应当前社会的发展现状,因而,酒店要想长久的发展,就必须对酒店管理进行创新;基于此,从酒店管理的理论出发,指出新时期酒店管理发展存在的问题,提出我国酒店管理优化的方式,促使酒店的长远发展。%In the new era ,the hotels are facing the fierce market competition ,and traditional hotel management thinking and methods have been unable to adapt to current status of the development of the society .Therefore ,the hotel management innovation must be made .This paper points out the existing problems of hotel management in the new period starting from the theory of hotel management ,and puts forward some ways to optimize hotel management in China by investigating the management of the well-known hotels ,which can promote the long -term development of the hotel .

  7. Quality Management of the Hotel Enterprises in Ukraine

    Danko Nataliya I.


    The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM). Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.

  8. First Class Service, First Class Enjoyment-- Guangzhou Asia International Hotel


    @@ Situated in Guangzhou,Guangdong Asia International Hotel is the newest five star luxurious high intelligence exhibition business hotel. It is located the golden business center and the main road of Guangzhou-Huangshi East Road. It is only fifteen minutes' drive from Guangzhou train station, forty minutes'drive to Guangzhou New Baiyun International Airport.


    Stoyan Marinov


    Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

  10. Eco Awareness among Hotels in Terengganu: Cases of Redang Island

    Sairah Saien


    Full Text Available This study looks into the environmental management practices among hotels operating in Terengganu specifically in Redang Island. Hospitality industry nowadays has gained significant momentum in going green. Hotels and resorts around the world are going green and becoming more environmentally friendly because customers are seeking it and even requiring it. An investigation of the interest, understanding and perceived opportunities and barriers to the adoption of such practices was carried out through in-depth interviews with management staff of the hotels, with a census of 14 hotels. From this study, authors believed that hotels should be more proactive in their response concerning environmental performance. This research implies that eco awareness hotels can attract eco-concerned consumers and boost overall customer loyalty. It can also be seen as enhancing perceptions of hotels and their brands. In terms of practical implications, hotels by their very nature of transient guests, groups, excess consumption and housekeeping demands are inherently an impact on the environment. It is believed that green meetings can save money by conserving resources, create and enhance competitive advantage and reputation and present opportunities for marketing and public relations.

  11. Loong Palace Hotel & Resort—An Oasis of Luxury


    A hotel in suburban Beijing? You will probably be thinking of a modest inn with humble facilities until you arrive at Loong Palace Hotel & Resort and find a magnifi-cent building complex nestling in a cluster of luxurious western-style villas. With light

  12. Exploring employee participation and work environment in hotels

    Markey, Raymond; Harris, Candice; Knudsen, Herman


    We explore the relative impact of direct and representative forms of participation on quality of the work environment, based on multi-method case studies of two hotels each in New Zealand and Denmark. The degree of direct participation is higher at the New Zealand hotels, yet, workload and stress...

  13. Barcelona Les Corts Hotel 4* - Galeries comercials

    Bermejo Ordóñez, Julio Walter


    L’exercici arquitectònic consisteix en el disseny d’un edifici de nova planta i tot el seu entorn dins d’un solar que ocupa aproximadament mitja illa del barri barcelonès de Les Corts, amb planejament urbanístic definit i compatible amb els usos que es proposen, que son: Hotel de quatre estrelles amb 140 habitacions. Locals comercials organitzats en galeria. Un pàrking soterrat per a un mínim de 60 i un màxim de 100 places. Una zona verda equipada amb un àrea de jocs infantils i jardins. Parà...

  14. Breakfast in a hotel dining room

    Mary Kennan Herbert


    Full Text Available My father and I were the only ones there on a winter Saturday.Yet a full staff of penguins was on duty, webbed shoes muffled on thick but aging carpet, their lined faces and beaks a bit mottled.They brought us the morning newspaper, toast, coffee, orange juice, grapefruit (a beauty nestled on ice in a pewter tureen, an old-fashioned presentation,with a hint of decay.The hotel was closed shortly thereafter, for a decade, then remodeled,reopened with new crystal, dinnerware with postmodern chi...

  15. Hotel de congresos en Augsburgo Alemania Federal

    Schmidt, W.


    Full Text Available It comprises 3 basements and 35 upper storeys, of which 17 are designed for the hotel and a further 15 for apartments, both functions being separated by a technical floor. In the top two levels, a restaurant has been set up, from where a splendid panoramic view of the AIps is given. Prefabrication predominates in the construction, and only the central nucleus of vertical Communications and perimetral supports were made with concrete mixed on site. Thanks to this system, this 118 m high building was completed in only nine months. The execution of the prefabricated components, such as the parts making up the pugging and the semicircular cantilevers of the terraces, took place in a provisional factory set up ¡n the work area, and which was equipped with a steam plant to achieve the quick setting of the precast parts. On the outside, the new hotel offers the town a lively touch, due in part to the original arrangement of the terraces which jut out like a honeycomb, from the circular block of the building.Consta de 3 sótanos y 35 plantas superiores, de las cuales 17 están destinadas al hotel y otras 15 a apartamentos, separándose ambas funciones por una planta técnica. En los dos últimos niveles se ha instalado un restaurante, desde el que se ofrece una espléndida panorámica sobre los Alpes. En la construcción predomina la prefabricación y solamente el núcleo central de comunicaciones verticales y los apoyos perimetrales se realizaron con hormigón preparado a pie de obra. Gracias a dicho sistema se pudo terminar este edificio de 118 m de altura en tan sólo nueve meses. La ejecución de los elementos prefabricados, tales como las piezas que constituyen los forjados y los voladizos semicirculares de las terrazas, se llevó a cabo en una fábrica provisional montada en la zona de la obra, y a la que se equipó con una instalación de vapor para conseguir el rápido fraguado de las piezas prefabricadas. Exteriormente, el nuevo


    Smaranda Adina COSMA


    Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

  17. Gamow, not Hilbert: The Architect of Hilbert's Grand Hotel

    Kragh, Helge


    What is known as "Hilbert's hotel" is a story of an imaginary hotel with infinitely many rooms that illustrates the bizarre consequences of assuming an actual infinity of objects or events. Since the 1970s it has been used in a variety of arguments, some of them relating to cosmology and others to philosophy and theology. It turns out that the name is a misnomer, as Hilbert was not responsible for the story. The originator was George Gamow, who invented the hotel in 1947, jokingly attributing it to Hilbert. Although well known, the counter-intuitive hotel only attracted wide interest in the 1970s, first in philosophical and theological contexts. The paper outlines the origin and early history of what might be called the Gamow-Hilbert hotel paradox.




    Full Text Available The customer focus is one of the principles of quality management in organizations whose decisions, policy and strategy are based on market analysis. The results of the analysis are then used in the introduction of innovation, planning, investment in order to positioning in the market and meeting customer needs. The subject of research is the degree of consumer satisfaction with hotel services in order to determining the extent to which their quality meets customer needs and preferences. For the purposes of this paper there was conducted a research of primary and secondary materials, as well as field research in the July-August 2011. The research was conducted in hotels and B&B hotels in Novi Sad. The principal part of the paper is the analysis and description of results obtained in the study. The research results can be used by hotel managers in order to improve and adapt hotel services to market needs, as well by students.

  19. Malnutrition in the UK.

    Blades, Mabel


    Malnutrition is estimated to cost the UK twice that of obesity every year, but it is still an often overlooked problem. Dr Mabel Blades, a freelance Registered Dietician and Nutritionist, looks at the problems that malnutrition presents and the solutions that we can use to combat it.

  20. BSE in the UK

    Jensen, Karsten Klint


    The 2000 BSE Inquiry report points out that the most serious failure of the UK Government was one of risk communication. This paper argues that the government's failure to communicate the risks BSE posed to humans to a large degree can be traced back to a lack of transparency in the first risk...

  1. UK Mission to CERN


    At the end of June, nine experts from UK industry visited CERN to study techniques for developing distributed computing systems and to look at some specific applications. In a packed three-day programme, almost 40 CERN experts presented a comprehensive survey of achievements.

  2. UK Royal Navy WWII Logbooks

    National Oceanic and Atmospheric Administration, Department of Commerce — In 2006, the UK and NOAA's Climate Database Modernization Program (CDMP) funded the imaging of approximately 8,000 Royal Navy logbooks in the UK National Archives...

  3. Hewitt launches Research Councils UK


    "Trade and Industry Secretary Patricia Hewitt today launched 'Research Councils UK' - a new strategic partnership that will champion research in science, engineering and technology across the UK" (1 page).

  4. The effects of trends in technology on the hotel industry: a case study of Scandic Hotel Simonkenttä and Hilton Hotel Kalastajatorppa

    Tamang, Surya Maya; Bernaldo, Ruth Jane


    The hotel industry continues to develop through innovations of technology. Trends in technol-ogy are evident in various forms, such as software and operating systems, high-tech devices and equipment, and social media networks. These can improve a hotel’s competitive ad-vantage and increase customer satisfaction. The objective of this research project was to examine the effects of technological trends in hotels and as perceived by the employees (the technology users) and to find out if ther...

  5. Managing the Hotels Service Products and E-Services. Case Study: Researching Tourists’ Satisfaction Regarding the Hotels Services in Romania



    Full Text Available The objective of a hospitality business is to provide guests with a place where they feel welcome and appreciated, and where they can relax and have an enjoyable experience. Service is what an establishment does to and for its guests to achieve this objective. Service is not about smiling and servility. It is a strategy that considers the customer while serving the interests of the hotel. Service excellence gives an organization a competitive edge. Outstanding service makes a lot of money for a hospitality industry because the business of a hotel is people.The paper tries to define the hotel service as a product that requires objectives, strategies, and measurable management criteria. A quantitative marketing research about tourists’ satisfaction regarding the hotels services in Romania accompanies the paper and highlights the importance of the hotels service products and e-services in the globalization age.

  6. Implementation of Chaid Algorithm: A Hotel Case

    Celal Hakan Kagnicioglu


    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  7. Implementation of Chaid Algorithm: A Hotel Case

    Celal Hakan Kağnicioğlu


    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  8. Hotel "Nagoya Castle", Japón

    Takenaka Komuten, Co. Ltd.


    Full Text Available This hotel has 254 rooms, of which 138 are single and 99 double bed rooms, and 9 rooms have twin beds. There are also 5 suites and 5 bedrooms in the Japanese style. It can accommodate in all 370 persons. Among its special facilities the following are noteworthy. A large dining hall, with room for 3 000 guests, this being the largest banquet hall in central Japan; a beautiful open air pool; a magnificent garden; and a parking site with space for 400 cars.Este hotel consta de 254 habitaciones, de ellas: 138 individuales, 99 dobles con una cama, 9 dobles con dos camas, 5 suites y 3 habitaciones ambientadas al estilo japonés. Tiene capacidad de alojamiento para 370 personas. Entre sus instalaciones especiales figuran: un gran salón de banquetes —para 3.000 comensales—, que es el mayor del Japón central; una bella piscina al aire libre; un magnífico jardín; y un estacionamiento con capacidad para aparcar 400 turismos.

  9. Changing Occupational Profiles in the Hotel Industry: Case Studies in France, Italy and Spain. Synthesis Report.

    Gatti, Mario; Grazia Mereu, Maria; Tagliaferro, Claudio

    Changing occupational profiles in the hotel industry in France, Italy, and Spain were examined in case studies that included interviews with hotel managers, human resource managers, and individuals employed in hotel occupations identified as new or entailing new skills. The study focused on the following topics: (1) changes in the hotel industry…

  10. Smart Agent Learning based Hotel Search System- Android Environment

    Wayne Lawrence


    Full Text Available The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Over time with competition in the market among travel agents and hotels, the process of hotel search and booking has improved with the advances in technology. Various web sites allow a user to select a destination from a pull-down list along with several categories to suit one’s preference.. Some of the more advanced web sites allow for a search of the destination via a map for example and Recently good amount of work been carried in the use of Intelligent agents towards hotel search on J2ME based mobile handset which still has some weakness. The proposed system so developed uses smart software agents that overcomes the weakness in the previous system by collaborating among themselves and search Google map based on criteria selected by the user and return results to the client that is precise and best suit the user requirements. In addition, the agent possesses learning capability of searching the hotels too which is based on past search experience. The booking of hotel involving cryptography has not been incorporated in this research paper and been published elsewhere. This will be facilitated on Android 2.2-enabled mobile phone using JADE-LEAP Agent development kit.

  11. District heating system cools new hotel; Fernwaerme aus KVA kuehlt neues Ibis-Hotel

    Schmid, W.


    This article takes a look at how an absorption cooling system provides cooling for a new hotel in Basel, Switzerland. The driving energy for the absorption cooling system is provided by the local district heating system. Cheap, summertime heat is provided by the local utility IWB from the city's waste incineration plant to drive the system. Details are presented on the installation and figures are given on cooling power and energy prices. The energy-relevant construction details of the new hotel are examined and the air-conditioning installations are described. The special planning competence involved is commented on. The control of the absorption refrigeration system is looked at in detail and the particular finesse involved in its operation is commented on. The quiet, roof-mounted cooling units are also described and a schematic diagram of the installation is presented.

  12. Hotell "Telegraaf" Tallinnas Vene tänaval = Hotel Telegraaf on Vene Street, Tallinn / Mihkel Karu

    Karu, Mihkel, 1983-


    Endise Kommertspanga (ehitatud 1874. a. arhitekt P. Schreiberi projekti järgi N. Thamme juhtimisel) ja hilisema Tallinna Telegraafi hoonesse Vene t. 9 rajatud hotell. Arhitekt: Martin Aunin. Projekteerija: EA Reng AS. Konstruktor: Riho Märtson. Sisekujundajad: Külli Salum, Riina Harik. Projekt: 2004, valmis: 2007. I ja III korruse plaan, 2 värv. välisvaadet, 4 sisevaadet

  13. How Business and Marketing Ethics Can Affect Hotel Brand Image, Case: Chinese Hotel Chain

    Guo, Xinxin


    Ethical business and marketing is the new model, and the thesis tries to explore how ethical issues impact Chinese hotel brand image. Moreover, by the combination of corporate social responsibility and customers’ value, to carry out the social values-driven marketing, the company can fully take on its social responsibility and business ethics throughout the marketing process, realizing the win-win of social benefits and company benefits. Thereby, these pave a way for ethics and brand image, a...

  14. Strategi Banquet Departemen Dalam Meningkatkan Pendapatan Di JW Marriot Hotel Medan

    Dede Anwar Putra Sinaga


    Saat dikemukakannya visit Indonesia 2009 oleh mentri kepariwisataan Indonesia tahun lalu, muncul pula investor-investor asing yang secara bersamaan menanamkan sahamnya di medan untuk membangun hotel-hotel berbintang lima (*****) yang berkelas internasional. Menariknya lagi pembangunan hingga selesainya bangunan hotel-hotel yang megah dan mewah dijantung kota medan ini adalah secara bersamaan. Persaingan yang tercipta dikarenakan munculnya hotel berkelas internasional secara bersamaan ini...

  15. Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

    Dong, Jian; Li, Hongxiu; Zhang, Xianfeng


    Part 3: Digital Business; International audience; With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to classify the attributes of customer satisfaction with hotel services. The empirical data was collected via, the Chinese affiliated brand of online travel opinion website Based on text mining and cont...

  16. Customer Satisfaction Research: A Case Study of Original Sokos Hotel Olympia Garden

    Truong, Thuan


    This thesis research was carried out at Original Sokos Hotel Olympia Garden in summer 2016. The case company is one of three Sokos Hotels located in St. Petersburg, Russia. The hotel aims to deliver a “Cosy living, smart working” environment to all the guests. The thesis project examines customer satisfaction with different service aspects provided at Original Sokos Hotel Olympia Garden and the customers’ willingness to recommend the hotel to others. The thesis also analyzes the factors h...

  17. Possibilities of financial support to small and medium hotel companies in Serbie

    Barjaktarovic, Dragoljub; Barjaktarovic, Lidija


    Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests in order to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed c...


    Dragoljub Barjaktarovic; Lidija Barjaktarovic


    Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because...

  19. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Ooi Chai-Aun


    Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

  20. Operating Guangzhou Hotel Industry with Service Concept of Cantonese Food


    @@ As the completion of New Baiyun International Airport and Pazhou International Conference Center and the fast development of exhibition industry, the commerce and trade position of Guangzhou (the historical and cultural international city) is growing with each passing day. With the Cantonese food service concept and guest receiving methods of "Culture, Trend,Friendly and Hospitality", Guangzhou hotel industry has won the satisfaction from domestic and foreign businessmen and tourists. With the cultural tinge of and trend of Lingnan, Guangzhou hotels have become the display window to foreign guests. Guangzhou hotels treat all the guests very well during the spring and autumn China Export Commodities Fairs.

  1. The Effects of Customer Voice on Hotel Performance

    Assaf, A. George; Josiassen, Alexander; Cvelbar, Ljubica Knežević


    This paper investigates the effects of two critical customer voice variables on hotel performance. Specifically, the research provides a customer equity model in which the influences of both customer satisfaction and complaints are considered. The impact of the customer voice variables on hotel...... performance is investigated while considering the potential for moderating effects by hotel size and star rating. We use a more robust approach to measure firm performance than is traditionally used in satisfaction-performance studies. Finally the paper reports on the results of these investigations...

  2. Hotel industry in Azerbaijan: problems perspectives of entrepreneurship development

    Gasanov Arzu Nadzhaf


    Full Text Available The article considers the essence of the entrepreneurship activity and the characteristic features of a businessman. The definition of the entrepreneurship according to the Azerbaijan legislation is given. Then, the tourism, peculiarities and legislation base of business in tourism industry and hotel economy characterized, the main data of the activities of replacement enterprises in the country, the level of quality of hotel service and analyzed, the main problems are listed and the conclusion about the state of the business in the sphere of hotel industry is made.

  3. The Assessment of Hotel Services in Poiana Brasov Resort

    Baltescu C.A.


    Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Braşov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

  4. Concepto para un Nuevo Hotel Internacional de Varadero.

    José Diwaldo García Sánchez; Ivanys Valderrama Ramírez; Pedro Yuniesky Rodríguez Martínez


    Este trabajo abarca la etapa de concepto para un nuevo hotel en las parcelas donde hoy se ubican las Cabañas del Sol y el Hotel Internacional en el balneario de Varadero. Este aumentaría de sobremanera la capacidad habitacional en dicha zona, considerada operadores del turismo como una de las mejores franjas de playa del mundo, proponemos un hotel muy actual en cuanto en su arquitectura y composición espacial con categoría cinco estrellas plus, 890 habitaciones y una tipología semicompacta. P...

  5. Role of parking in the hotel supply chain management

    Robert Maršanić


    Full Text Available Background: Supply chain management in tourism has only recently become the topic of the scientific research. The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds its own network of partners (companies, co-workers, to bring together and coordinate activities intended to result in the desired features of the hotel product. This study was evaluated as a scientifically relevant because until now the position of parking services in the hotel product has not been analyzed from the perspective of the hotel efforts and abilities to provide parking places for their guests by analyzing to which extent a good and available parking space really affects the quality of the hotel product. The aim of the study was to define the framework in which the supply chain management acts with reference to the parking service and stakeholders in the network. Methods: The method of interviewing hotel managers was used to obtain necessary data. Through the simple numerical calculations including the number of parking spaces and the capacity of the hotel accommodation we tried to identify the interrelationship, i.e. the degree of alignment of the respective sizes. Results: It turned out that towns of Rijeka and Opatija are faced with a shortage of parking spaces, especially during the tourist season. The trend of providing parking services for guests in hotel-owned garages or car parks is typical for the everyday hotel operation and the shortage of such an option, is resolved through the lease of a certain number of parking spaces in public garages and car parks. These parking spaces are away from the hotel, the guests' dissatisfaction is a normal consequence of such a decision and it is mitigated through the commercial measures. Hotel management considers a provided parking space an important element of the hotel product quality

  6. Market segmentation and the changing budget hotel industry in urban South Africa

    Market segmentation and the changing budget hotel industry in urban South Africa


    Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.


    Jordi Tous-Pallarès Pallarès


    Full Text Available Registered absenteeism has a psychosocial basis in which there are problems between the individual, the job and the quality of service requirements of the company. This paper analyzes the research studies that evaluate absentee behavior in the hotel and catering industry. The studies consulted usually use registered temporary sick leave (TSL as an indicator of employee absentee behavior. The results show that the impact of absenteeism can be minimized using different strategies: improving the processes of recruitment, selection and training of employees as much as possible and assessing individual differences and their contextual variables that are related to a better quality of service. The information obtained describes a situation similar to the one prior to the economic crisis

  8. Hotels and Motels, Hotel and motels locations with in Johnson County based off of land use, Published in unknown, Johnson County AIMS.

    NSGIC GIS Inventory (aka Ramona) — This Hotels and Motels dataset, was produced all or in part from Published Reports/Deeds information as of unknown. It is described as 'Hotel and motels locations...

  9. Hotell Telegraaf : Vene 9, Tallinn / Liina Jänes

    Jänes, Liina, 1977-


    Hotell koosneb vanast restaureeritud fassaadidega hoonest ja uuest hotellikorpusest. Hotellis on restoran Tchaikovsky. Arhitekt Martin Aunin. Sisearhitektid: Külli Salum, Riina Harik. III korruse plaan, värv. välisvaade, 4 sisevaadet

  10. Briti hotell Dunkri tänavas / Piret Tali

    Tali, Piret, 1972-


    Liisi Murula ja Raili Nõlvaku kujundatud hotell Merchants House, restoran KN Cayenne, baar Ice Bar ja kohvik Cafe Time Tallinnas. Kasutatud ka tekstiilikunstnik Ülle Raadiku ja klaasikunstnik Rait Partsi töid. Valgustite autor ehtekunstnik Katrin Sipelgas

  11. Hotelli Palace**** renoveerimine = Renovation of the hotel Palace**** / Argo Vaikla

    Vaikla, Argo, 1966-


    Hotell Palace Tallinnas Vabaduse väljak 3, valminud 2014. Hoone rekonstrueerimisprojekt Reet Valk (AB Reet Valk), sisearhitektid Katrin Vaikla, Argo Vaikla, Mari-Liis Süld, Riin Luuk. 2014. aasta Kultuurkapitali Arhitektuuripreemia kandidaat


    Georgina Lukanova


    Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.


    Fahruddin Ali Sabri


    Full Text Available Fahruddin Ali Sabri (Penulis, dosen STAIN Pamekasan, Jl. Raya Panglegur Km. 04 Pamekasan. Kontak 08521346464, e-mail     Abstract Indonesian tourism sector has been developed rapidly and significantly. Hotels sector high income contribution indicates the significant development, so it influences public prosperity. Syari’ah Hotel is one of the hotel models offering certain facilities that matches Islamic values.  Its  development opens promising market chance that must be grounded on non-alcohol, drug-abused free and adultery prohibition concept. It facilitates the guests to have comfortable and safe stay. Kata-kata kunci Hotel, Pariwisata dan Syarî’ah

  14. Financial performance of Spanish hotels during the crisis

    Narine Babayan


    Full Text Available This paper studies the relationship between category, size and chain affiliation of hotels and their financial performance using ANOVA analysis of financial data collected from the SABI database. The target population was Spanish hotels, and the sample used for the study was the hotels of the Alicante region. The results of the study show that in times of the crisis financial figures of hotel companies are generally very low, with the negative average profits in most cases. Category, size and chain affiliation do not completely explain the differences between hotels’ financial performance. Only revenue has a significant relationship with all of these three variables. Among other financial indicators, also revenue per room is influenced by category, while gross profits per room and net profits per room are influenced both by category and chain affiliation.

  15. Move to outpatient settings may boost medical hotels.

    Burns, J


    The shift of surgeries to outpatient settings could be healthy for medical hotels, those amenity-equipped facilities originally developed to ease patients out of costly acute-care beds. Because fewer hospitals have a pressing need to use such alternative lodging, some medical hotels are hoping to hitch their fortunes to the outpatient trade, keeping patients overnight after surgeries that don't require hospital admission.

  16. Hellish conditions at single-room occupancy hotels.

    Foley, D


    Poor conditions exist in many of the commercial single-room occupancy (SRO) hotels for people who are HIV-positive. Living conditions are unsanitary, brutal, and dangerous, and occupants often experience harassment from the hotel owners and staff. Many of the occupants are drug abusers or are mentally incapacitated, and therefore may not have the ability to secure better housing. The situation in the California Suites, an SRO in Manhattan, is described.

  17. The Implementation of Strategic Planning in Irish Hotel Groups.


    The primary objective of this research was to examine the relative importance and success of forty factors over the past five years (1994-1999) that have facilitated and/or impeded the implementation of strategic plans within Irish hotel groups. This research studied twenty-four hotel groups, which consisted of ninety-five strategic business units. An extensive review of strategic management literature by theorists such as Andrews(1971); Ansoff (1990); Chandler (1962); Cole (1997); Day (1984)...


    Candace Blayney; Karen Blotnicky


    This research explored the relationships between demographic factors of gender, age, education and tenure on leadership competencies of Canadian hotel general managers and the impact of leadership competencies on hotel performance. This timely study captures general managers during times of extreme environmental challenges and used the New Zealand Institute of Management Capability Index to capture leadership competencies. A regression was used to analyze the relationship between demographics...

  19. Experiences of Predictive Control in Two Hotels of City

    Adriana Virginia Acosta Corzo


    Full Text Available The main objective of this work is improving the energy efficiency of HVAC's systems of the two hotels in theHavana city at Cuba. For it, the advanced techniques of control are used, through the nonlinear predictivecontrols. Prediction of the cooling load of the rooms in the hotels are obtained using the Radiant Time Seriesmethod, (RTS. All the calculations and off-line tuning were developed in MATLAB® programming language.

  20. Research on the Hotel Image Based on the Detail Service

    Li, Ban; Shenghua, Zheng; He, Yi

    Detail service management, initially developed as marketing programs to enhance customer loyalty, has now become an important part of customer relation strategy. This paper analyzes the critical factors of detail service and its influence on the hotel image. We establish the theoretical model of influencing factors on hotel image and propose corresponding hypotheses. We use applying statistical method to test and verify the above-mentioned hypotheses. This paper provides a foundation for further study of detail service design and planning issues.

  1. The Impact of Sustainable Growth Indicators on Hotel's Financial Management

    Tildikova, Galina


    The aim of the thesis was to investigate whether there is a link between hotels’ financial management and managerial decisions using a Sustainable Growth model and applying the Profit and Risks Graph, based on the DuPont equation. The hotel groups analyzed were the Marriott group, the Hilton group, and the Starwood group. The research objectives were to find out if sustainable growth indicators influence the manager’s decisions at a hotel. The thesis applied the case study research metho...

  2. Responsible resource management in hotels : attitudes, indicators, tools and strategies

    Bohdanowicz, Paulina


    Hotels constitute one of the main, and still expanding, pillars of the tourism sector and are highly unique among other commercial buildings. Resource intensive and frequently inefficient systems and operational routines applied in the sector, result in considerable environmental impact and indicate an urgent need for more environmentally sound practices and products in the hotel industry. A certain level of activity in the area of reducing resource use has been observed for quite some time b...


    I Made Sukarsa; Kadek Yartono


    Website is a very important medium for promotion in the field of business. The existence of the website allowsthe transaction process is done online. Online transactions has provided various facilities both in the consumer andbusiness owner. One is for the hotel reservation online (via website) which allows the reservation process can bedone without having to go to your hotel destination.Development of a website from scratch requires a cost, time and great energy. WordPress is a CMS (ContentM...

  4. A QFD and SERVQUAL Approach to Hotel Service Design


    Current challenges facing the hotel service providers, such as “high customer demands on quality”, “increasing competition for high customer satisfaction” and “the demand for full services”, are directly related to better understand the attributes of hotel services and improve the service design characteristics accordingly. In service quality literature, SERVQUAL is the most widely used structure to measure customer expectations and perceptions. Quality Function Deployment (QFD) method is als...

  5. Sistem Informasi Berbasis Web Pada Hotel Safari, Aek Kanopan

    Sari, Dian Nila


    Tulisan ini bertujuan untuk membangun sebuah aplikasi website yang dinamis. Sistem perancangan dalam membangun sistem informasi berbasis web pada Hotel Safari di Aek Kanopan dengan menggunakan software yakni apache2triad-installer dan menggunakan bantuan Adobe Dreamweaver cs5 untuk penulisan script program, dan adobe photoshop CS 3, menggunakan web browser mozilla firefox. Tujuan dari aplikasi web ini adalah memudahkan pengunjung untuk dapat mengakses informasi mengenai Hotel Safari. 082...

  6. Customer based brand equity: evidence from the hotel industry

    Kayaman, Rüçhan; Araslı, Hüseyin


    The paper aims to explore interrelations of the four brand equity components; brand awareness, brand loyalty, perceived quality and brand image in hotel industry and improve the conceptualization of customer-based hotel brand equity. The paper is based on the recommendations of previous studies, the scale constructed to measure consumer-based brand equity included brand awareness, brand loyalty, perceived quality and brand image. The present study used a sample of 345 actual customers from 11...

  7. Bacterial contamination in hotel rooms during the cleaning activity

    Monteiro, ANA; Cabo Verde, Sandra; Carolino, Elisabete


    Introduction - Some studies point to human activities as one of the responsible for most bacterial concentration. However, there is no information regarding bacteria contamination in hotel room during the cleaning activity. Aim of the study - This study aims to assess and characterize the occupational exposure of bacterial contamination in hotel rooms, more precisely in a room with carpet floor and another room without carpet, during the cheaning activity.

  8. UK Parkinson's Excellence Network: empowering service improvement across the UK.

    Burn, David


    Parkinson's UK, together with leading Parkinson's professionals, has set up the UK Parkinson's Excellence Network to bring together the passion and expertise of leading clinicians with the strategic leadership and resources of Parkinson's UK underpinned by the voice of people affected by Parkinson's. Launched in London in February 2015, the Excellence Network aims to drive sustainable improvements in health and social care services. It will provide a more strategic approach to clinical development so that Parkinson's services across health and social care can be transformed to provide the best quality care across the UK.

  9. Hotel as a Part of the Infrastructure in a Tourist Destination (Hotel Knížecí rybník)

    NOVÁKOVÁ, Lucie


    Topic "Hotel as a part of the infrastructure in a tourist destination". The main intention of this thesis was to make a complete analysis of external and internal environment of the hotel. Were suggested innovations to increase the attractiveness of the hotel on the tourism market in this destination.

  10. Energy efficiency assessment for the Antalya Region hotels in Turkey

    Onut, S.; Soner, S. [Yildiz Technical Univ., Istanbul (Turkey). Mechanical Faculty


    The hotels in the Antalya Region of Turkey have become a major consumer of energy, water and other resources. However, at present, there are no existing guidelines for the efficient use and management of these resources. Energy management includes increasing in profitability due to the reduced operational costs and it is also a potential for improved market share. Many different evaluation models have been published in energy management literature. However there have been not so many systematic approaches to compare the relative efficiency of the systems. Data envelopment analysis is a special linear programming model for deriving the comparative efficiency of multiple-input multiple-output decision-making units. An evaluation of energy efficiency in 32 five-star hotels in the Antalya Region has been carried out and the results are discussed in this paper. According to this study eight hotels are efficient and twenty-four hotels are inefficient. Also for these 24 inefficient hotels, ideal energy consumptions (electricity, water and liquefied petroleum gas consumptions) are proposed to make these hotels efficient. In this study data envelopment analysis models are evaluated by using a linear programming package LINGO 5.0. (author)

  11. Energy efficiency assessment for the Antalya Region hotels in Turkey

    Oenuet, S.; Soner, S. [Yildiz Technical University, Mechanical Faculty, Istanbul (Turkey)


    The hotels in the Antalya Region of Turkey have become a major consumer of energy, water and other resources. However, at present, there are no existing guidelines for the efficient use and management of these resources. Energy management includes increasing in profitability due to the reduced operational costs and it is also a potential for improved market share. Many different evaluation models have been published in energy management literature. However there have been not so many systematic approaches to compare the relative efficiency of the systems. Data envelopment analysis is a special linear programming model for deriving the comparative efficiency of multiple-input multiple-output decision-making units. An evaluation of energy efficiency in 32 five-star hotels in the Antalya Region has been carried out and the results are discussed in this paper. According to this study eight hotels are efficient and twenty-four hotels are inefficient. Also for these 24 inefficient hotels, ideal energy consumptions (electricity, water and liquefied petroleum gas consumptions) are proposed to become efficient these hotels. In this study data envelopment analysis models are evaluated by using a linear programming package LINGO 5.0. (author)

  12. Energy Performance of Hotel Buildings in Lijiang, China

    Mingfang Tang


    Full Text Available The hotel industry in China has experienced rapid growth in the past ten years and made a considerable contribution to the global tourism economy. This paper focuses on the energy performance of hotel buildings in Lijiang, China. Hotel characteristics, daily operational data, and energy use data were collected by carrying out a survey of 24 hotels. The average annual energy use intensity (EUI of four-, three-, two-, and one-star rated hotels was 180.8 kWh/m2, 113.3 kWh/m2, 74.2 kWh/m2, and 70.2 kWh/m2, respectively. Electricity, as the dominant energy source, accounted for 81% of total energy consumption and was used in the operation of air conditioning, lighting, heating, etc. Pearson correlations between EUI showed that hotel star rating, number of guest rooms, room revenue, and number of workers gave a reasonably strong correlation. A regression-based benchmarking model was established to predict EUI, and a standardization process of EUI was illustrated by statistical analysis.

  13. UK maritime developments

    Cappuccaio, M.


    Global maritime trade continues to expand in 2003. UNCTAD estimated over 6 Bn/t (billion tonnes) of dry bulk raw materials, oil, oil products and manufactured good were shipped by sea in 2003, recording a 3.7% annual growth rate with similarly healthy growth projected for 2004 and 2005. The expansion is mainly attributable to the economic performance of the US, Japan and China and, to a lesser extent, Europe. The article gives the latest news on developments at UK ports and contains statistics on port traffic and cargo. A table gives figures for coal handled by major ports from 2001 to 2003. 7 tabs., 2 photos.


    Adel Issa Elsosan


    Full Text Available Semarang sebagai pusat bisnis dan pariwisata di Jawa Tengah memberikan kesempatan bagi investor untuk berinvestasi di Semarang. Akhir-akhir ini bisnis perhotelan di Kota Semarang menunjukkan prospek cerah. Hal ini dapat dilihat dari meningkatnya jumlah wisatawan yang menginap di hotel. Salah satu alasannya adalah banyak kegiatan seperti pertemuan yang diselenggarakan oleh instansi pemerintah, baik lokal maupun nasional, yang diselenggarakan di kota Semarang. Berdasarkan hasil survei awal, sebagian besar hotel di Semarang masih minim fasilitas dan tidak berlaku pentingnya pelaksanaan warna bagi pengunjung. Studi tentang peran warna untuk mencapai relaksasi ini penting karena jika relaksasi mencapai sehingga manusia dapat membuat lebih konsentrasi dan merasa menyegarkan. Tujuan dari penelitian ini adalah: Studi tentang bagaimana warna mempengaruhi dalam penciptaan relaksasi di hotel bisnis di Semarang. Sampel penelitian diarahkan ke hotel menggunakan warna dingin dan hotel warna hangat di Semarang. Metode analisis yang digunakan adalah analisis deskriptif. Berdasarkan hasil dan analisis, kesimpulan dalam penelitian ini adalah: (1 Warna dalam menciptakan relaksasi sangat penting bagi responden dan kedua warna dingin dan warna hangat dapat membuat dan menciptakan relaksasi. (2 Hal-hal yang mempengaruhi pemilihan warna untuk meningkatkan bisnis hotel adalah tujuan untuk tinggal di hotel, pertimbangan ini untuk bekerja dan nilai pribadi seperti liburan, juga relaksasi. [Title: Role of Color to Support The Achievement of Relaxation in Bussines Hotel (Case Studies of Business Hotel in Semarang] Semarang as a business and tourism hub in Central Java provides an opportunity for investors to invest in Semarang. Lately the hospitality business in the city of Semarang show bright prospects. It can be seen from the increasing number of tourists who stay at the hotel. One reason is that many activities such as meetings held by government agencies, both local

  15. How to Improve the Business Achievement of Seven Stars Hotel in Nanchang

    Zheng, Jingchen


    Nowadays in the hotel industry there exists a fierce market competition by the rapid development of China’s economy. China’s hotel industry has used a planned economy hostel mode in the past, however, the mode has changed into a star formation hotel. There are more and more luxurious and comfortable four or five star standard hotels than before. This kind of hotel is a suitable selection for the business people, tourists and any other groups. Seven Stars Hotel is a four- star standard busine...

  16. On protection of employee rights and interests in management of tourist hotel in China

    Ren Yun


    Full Text Available With the rapid development of the tourist hotel, the hotel has many problems in the protection of employee rights and interests. To enhance the importance that hotel managers attach to the protection of em-ployee’s rights and interests, and strengthen the hotel employees’ consciousness in rights protection, this paper regards the China’s tourist hotel employees as research objects, discusses the problems and causes in the process of protecting the tourist hotel employee rights and interests, and proposes solutions with the basic idea of “dis-covering, analyzing and solving problems”.


    Anna Semmerling


    Full Text Available Hotel market in Poland is related to trends on touristic market. This sector is developing dynamically, in Poland as in the whole world. In the years 2001-2014 numbers of hotels in Poland increased double. Most of new hotels are 4 and 5 stars. Important for new objects is building conference centres and SPA, which makes touristic season longer. Main source of finances hotel investments in Poland are own sources and EU funds. Crucial importance is the franchise. Forecasts for hotel market are really great. Till 2017 the count of tourists, who take advantage of hotels, should still increase.

  18. Unscrambling The "Average User" Of Habbo Hotel

    Mikael Johnson


    Full Text Available The “user” is an ambiguous concept in human-computer interaction and information systems. Analyses of users as social actors, participants, or configured users delineate approaches to studying design-use relationships. Here, a developer’s reference to a figure of speech, termed the “average user,” is contrasted with design guidelines. The aim is to create an understanding about categorization practices in design through a case study about the virtual community, Habbo Hotel. A qualitative analysis highlighted not only the meaning of the “average user,” but also the work that both the developer and the category contribute to this meaning. The average user a represents the unknown, b influences the boundaries of the target user groups, c legitimizes the designer to disregard marginal user feedback, and d keeps the design space open, thus allowing for creativity. The analysis shows how design and use are intertwined and highlights the developers’ role in governing different users’ interests.

  19. Entrepreneurship and UK Doctoral Graduates

    Hooley, Tristram; Bentley, Kieran; Marriott, John


    This paper discusses the experience of UK doctoral graduates in pursuing entrepreneurial careers: there is evidence that this applies to a substantial number--about 10%--of doctoral graduates. The nature of their experience was explored using 37 interviews with doctoral entrepreneurs. The research was funded by Vitae (, an…

  20. Program Corporate Social Responsibility di Industri Hotel: Sebuah Keuntungan atau Kerugian untuk Hotel

    Maria Pia Adiati


    Full Text Available A word of CSR which stands for Corporate Social Responsibility is now becoming popular and more often many companies insert the CSR activities into its company profile. CSR has another different names such as Social Activity or Sustainability Development. CSR program according to wikipedia ia an organization or company has a responsibility to its customer, employees, share holders, community and environment in every aspect involved in company operasional. In the management science, there is a level whereas it is called social responsibility or it is just social obligation. Many opinions argues that CSR program will reduce the profit of the respected company. But many opinions denies the previous argue by saying the CSR program is a long term program profit gain since the short term result is good public image. The good public image will lead the loyalti of customer to keep using the product or service from the hotel. The customer loyalti also affected by the customer’s opinion, if they involves in the social activities held by the hotel, they also participate in a social activity.

  1. Sustainability Commitment, New Competitors’ Presence, and Hotel Performance: The Hotel Industry in Barcelona

    Juan Pedro Aznar


    Full Text Available The hospitality industry is facing major challenges, among them the new competition from novel forms of supply in the sharing economy. Airbnb, Homeaway, and Niumba, among other websites offering accommodations, are having an important impact in the sector, changing existing conditions and the market for the traditional hospitality industry. In this context, a strategy based in differentiation can help to prevent drops in revenues and profitability. The main objective of this paper is analyse if commitment towards sustainability has a positive impact on financial performance and can be considered a positive strategy in this new environment. The empirical data refer to a sample of hotels in Barcelona, one of the most important tourist cities in Europe. Our results suggest that there is no clear relationship between sustainability and better financial performance; however, sustainability commitment is associated with a minimum size, which can also have positive effects in terms of economies of scale and finally affect profitability. Hotels more committed to environmental issues are located in areas with a lower density of Airbnb apartments, and this geographical distribution can be more positive than a situation of massive tourist concentration in specific areas with negative externalities for neighbours.

  2. Legionella contamination in hot water of Italian hotels.

    Borella, Paola; Montagna, Maria Teresa; Stampi, Serena; Stancanelli, Giovanna; Romano-Spica, Vincenzo; Triassi, Maria; Marchesi, Isabella; Bargellini, Annalisa; Tatò, Daniela; Napoli, Christian; Zanetti, Franca; Leoni, Erica; Moro, Matteo; Scaltriti, Stefania; Ribera D'Alcalà, Gabriella; Santarpia, Rosalba; Boccia, Stefania


    A cross-sectional multicenter survey of Italian hotels was conducted to investigate Legionella spp. contamination of hot water. Chemical parameters (hardness, free chlorine concentration, and trace element concentrations), water systems, and building characteristics were evaluated to study risk factors for colonization. The hot water systems of Italian hotels were strongly colonized by Legionella; 75% of the buildings examined and 60% of the water samples were contaminated, mainly at levels of > or =10(3) CFU liter(-1), and Legionella pneumophila was the most frequently isolated species (87%). L. pneumophila serogroup 1 was isolated from 45.8% of the contaminated sites and from 32.5% of the hotels examined. When a multivariate logistic model was used, only hotel age was associated with contamination, but the risk factors differed depending on the contaminating species and serogroup. Soft water with higher chlorine levels and higher temperatures were associated with L. pneumophila serogroup 1 colonization, whereas the opposite was observed for serogroups 2 to 14. In conclusion, Italian hotels, particularly those located in old buildings, represent a major source of risk for Legionnaires' disease due to the high frequency of Legionella contamination, high germ concentration, and major L. pneumophila serogroup 1 colonization. The possible role of chlorine in favoring the survival of Legionella species is discussed.


    Dragoljub Barjaktarovic


    Full Text Available Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed costs are very dominant so hotels earmark more resources for them than for marketing. This means higher engagement and involvement of the state in furtherdevelopment of small and medium hotel companies in Serbia. The state should provide favourable subsidized credit lines for small and medium hotel companies in Serbia, through appropriate support programmes.

  4. Lisämyynti osana asiakaspalveluprosessia Sokos Hotel Ilveksessä

    Pertilä, Anna-Maija; Iivonen, Virve


    Työn toimeksiantajana oli Sokos Hotel Ilves. Työn tavoitteena oli kehittää Sokos Hotel Ilveksen lisämyyntiä asiakkaan näkökulmasta. Tutkimuksen tavoitteena oli myös laatia tutkimustulosten pohjalta lisämyyntimalli, jossa kuvailtiin Sokos Hotel Ilveksen asiakaspalveluprosessin vaiheiden lisämyyntimahdollisuudet. Tavoitteiden saavuttamiseksi tutkittiin Sokos Hotel Ilveksessä yöpyneiden asiakkaiden mielipiteitä ja kokemuksia vastaanottovirkailijan suosittelusta sekä toimipaikkamainonnasta. ...

  5. UK malaria treatment guidelines.

    Lalloo, David G; Shingadia, Delane; Pasvol, Geoffrey; Chiodini, Peter L; Whitty, Christopher J; Beeching, Nicholas J; Hill, David R; Warrell, David A; Bannister, Barbara A


    Malaria is the tropical disease most commonly imported into the UK, with 1500-2000 cases reported each year, and 10-20 deaths. Approximately three-quarters of reported malaria cases in the UK are caused by Plasmodium falciparum, which is capable of invading a high proportion of red blood cells and rapidly leading to severe or life-threatening multi-organ disease. Most non-falciparum malaria cases are caused by Plasmodium vivax; a few cases are caused by the other two species of Plasmodium: Plasmodium ovale or Plasmodium malariae. Mixed infections with more than 1 species of parasite can occur; they commonly involve P. falciparum with the attendant risks of severe malaria. Management of malaria depends on awareness of the diagnosis and on performing the correct diagnostic tests: the diagnosis cannot be excluded until 3 blood specimens have been examined by an experienced microscopist. There are no typical clinical features of malaria, even fever is not invariably present. The optimum diagnostic procedure is examination of thick and thin blood films by an expert to detect and speciate the malarial parasites; P. falciparum malaria can be diagnosed almost as accurately using rapid diagnostic tests (RDTs) which detect plasmodial antigens or enzymes, although RDTs for other Plasmodium species are not as reliable. The treatment of choice for non-falciparum malaria is a 3-day course of oral chloroquine, to which only a limited proportion of P. vivax strains have gained resistance. Dormant parasites (hypnozoites) persist in the liver after treatment of P. vivax or P. ovale infection: the only currently effective drug for eradication of hypnozoites is primaquine. This must be avoided or given with caution under expert supervision in patients with glucose-6-phosphate dehydrogenase deficiency (G6PD), in whom it may cause severe haemolysis. Uncomplicated P. falciparum malaria can be treated orally with quinine, atovaquone plus proguanil (Malarone) or co-artemether (Riamet

  6. Hotel Polynesian Village Florida- (EE.UU.

    Welton Becket y Asociados, Arquitectos


    Full Text Available This hotel unit with 500 rooms is located in a beautiful plot situated along the beach of a laguna in Disneyland, Florida. It consists of 10 individual pavilions, two units with two stories and six with three stories, in addition to a main building with two stories —offices, W.C.s, bar shops, banquet halls, etc.— and a monorail station connected with the covered passages, and with a view of the beautiful horizon that reminds one of the South Sea in the last century. The building for the guests is formed by metal structure modules of 9.10 x 4.50 x 2.70 m, that are placed on top of each other. Each one weighs 7 t and they are all completely equipped.Este conjunto hotelero, de 500 habitaciones, se halla enclavado en un hermoso solar situado a lo largo de la playa de una laguna del Mundo de Walt Disney, en Florida. Consta de diez pabellones individuales, dos unidades de dos plantas y seis de tres alturas, además de un edificio principal de dos plantas —oficinas, servicios, bar, tiendas, salones de banquetes, etc.— y una estación del monorraíl enlazada con los paseos cubiertos con vistas al bello horizonte, que recuerda el de los Mares del Sur, en el siglo pasado. Los edificios para huéspedes están formados por módulos de 9,14 X 4,57 X 2,74 m, con estructura metálica, que se colocan uno sobre otro. Cada uno pesa 7 t y van completamente equipados con todas sus instalaciones necesarias.

  7. Hotel Intercontinental, en Frankfurt-Main (Alemania

    Apel, Otto


    Full Text Available This building has basements, and 21 storeys above the ground. The basements are occupied with the usual services, and a garage, for clients, capable of holding 500 cars. The concierge’s office, the reception office, main hall, restaurant and services are on the ground floor. On the first floor there is a large ball room, where 600 people can assemble, as well as other reception halls. On each of the 2nd to 18th floors there are thirty rooms of one type, and eighteen of another. A luxury apartment occupies the 19th floor, and a restaurant for 200 people as well as a bar is on the top floor. This hotel, which is slab shaped, fits well with its environment and is very pleasantly proportioned.Consta de: planta de sótanos, planta baja y 20 plantas de altura. La planta de sótano contiene las distintas instalaciones; dependencias del personal, etcétera, y un garaje, reservado para los viajeros, capaz de albergar 500 coches. La planta baja comprende: la conserjería, recepción, hall, restaurantes, etc. En la planta primera existe una gran sala de baile para 600 personas, salas de reuniones, etc. Las plantas, de la 2.ª a la 18.ª contienen treinta habitaciones de un tipo y dieciocho de otro, en cada planta. En la planta 19.ª hay un apartamento de lujo. Y en la última planta se distribuyen: un restaurante para 200 personas, bar, etc. El bloque, dentro de su configuración paralelepipédica, es de forma armónica y está perfectamente encajado en el paisaje urbano circundante.

  8. Job Satisfaction Levels of Employees in Hotel Establisments: A Research on Employees in Resort and City Hotel Establishments

    Elbeyi Pelit


    Full Text Available No matter in which sector they function, the job satisfaction of the employees at desired level has the utmost importance for the employees’ performance and organizational efficiency. In this respect, applications and studies related to defining job satisfaction and the factors affecting job satisfaction also have importance for establishments to provide data sources to perfrom their functions in the long term. For this reason, establishments should revise their employees’ job satisfaction levels at times. Especially the issue is much more significant for labour-intensive hotel establishments. In this context, to determine the job satisfaction levels of the city and resort employees in hotel establishments ,this research is carried on 1854 employees employed at 114 five-star hotels in city and resort areas of Turkey using “Minnesota Job Satisfaction Scale” to collect data. It is concluded that the employees whose job satisfaction is measured by questionnaires are not satisfied with such issues as the wage, making their own decisions, company policies and promotion opportunities. In the further analyses performed (independent-samples t test and ANOVA, it is found out that the job satisfaction level of the employees working in resort hotel establishments is higher than the employees working in the ciy hotel establishments. In addition this, it is found out that there are some differences between the job satisfaction level and education level of the employees.

  9. Perancangan Model Data Warehouse dan Perangkat Analitik untuk Memaksimalkan Proses Pemasaran Hotel: Studi Kasus pada Hotel ABC

    Eka Miranda


    Full Text Available The increasing competition in hotel business forces every hotel to be equipped with analysis tools that can maximize its marketing performance. This paper discusses the development of a data warehouse model and analytic tools to enhance the company"s competitive advantage through the utilization of a variety of data, information and knowledge held by the company as a raw material in the decision making process. A study is done at ABC Hotel which uses a database to save the transactional record. However, the database cannot be directly used to support analysis and decision-making process. Based on this issue, the company needs a data warehouse model and analytic tools that can be used to store large amounts of data and also potentially to gain a new perspective of data distribution which allows to provide reporting and answers of ad hoc users questions and assist managers in making decisions. Further data warehouse model and analytic tools can be used to help manager to formulate planning and marketing strategies. Data are collected through interviews and literature study, followed by data analysis to analyze business processes, to identify the problems and the information to support analysis process. Furthermore, data warehouse is designed using analysis of records related to the activities in hotel"s marketing area and data warehouse model. The result of this paper is data warehouse model and analytic tools to analyze the external and transactional data and to support decision-making process in marketing area.

  10. Ergonomics and accessibility for people with visual impairment in hotels.

    Dos Santos, Larissa Nascimento; de Carvalho, Ricardo José Matos


    This article presents a diagnosis of luxury or superior hotels in the city of Natal, located in the state of Rio Grande do Norte, in northeastern Brazil, in what concerns accessibility to the visually impaired. The main objective is to present the guiding principles to design actions and interventions that must be considered in the preparation or revision of technical standards and manuals of good practice in accessibility related to people with visual impairments who are hotel users. The survey showed that the hotels do not meet the normative indications of accessibility, their facilities are in-accessible (have prevented access) or of reduced accessibility and its employees are not prepared to provide adequate hospital services for people with visual impairment. It was concluded that some of the accessibility problems faced by people with visual impairments are also faced by people in general.

  11. Energy Analysis for New Hotel Buildings in Egypt

    Dr. George B. Hanna


    Full Text Available This paper summarizes the results of energy simulation analysis to determine the effectiveness of building characteristics in reducing electrical energy consumption for hotel buildings in Egypt. Specifically, the impact on building envelope performance is investigated for different strategies such as window size, glazing type and building construction for two geographical locations in Egypt (Cairo and Alexandria. This paper also studies the energy savings in hotel buildings with 200 rooms for different Lighting Power Densities (LPD, Energy Input Ratios (EIR, Set point Temperatures (SPT and HVAC systems. The study shows certain findings of practical significance, e.g. that a Window-to-Wall Ratio of 0.20 and reasonably shaded windows lower the total annual electricity use for hotel buildings by more than 20% in the two Egyptian locations.


    Maria Luminiţa COJOCEA


    Full Text Available Romanian Tourism has undergone considerable changes in the transition to the market economy. These changes, together with inappropriate solutions adopted by the authorities, led to a mismatch between what the Ministry of Tourism (MT/ National Authority for Tourism (NAT communicates and promotes, and the actual situation of the Romanian tourism and hotel industry. This situation has also been maintained by poor and erroneous reporting of information by hoteliers about the hotels managed to Ministry of Tourism, but also by the poor processing of information received by the MT/ NAT, leading to a database of erroneous information. These data are practically useless for any interested parties, and moreover for those who intend to use them especially for opening a new business in hospitality industry. This paper aims to present a much closer to reality statistical summary of the hotel industry.

  13. Croatian Hotel Industry Financial Features Within the Period of Privatization

    Jasmina Lončar


    Full Text Available The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal financial adjustment of firms in tourism. In present-day Croatian hotel companies, uncertain profits make the company risky, not only in the aspect of debts but also considering the equity capital, which is then reflected in unsatisfactory business results. Similar researches are crucial ways towards a global knowledge about privatization in Croatian tourism today.


    Rudi Tjiptadi


    Full Text Available Gaining extra comfort in a trip is an important factor. Staying in a hotel needs food, laundry, and other activities that can make guests comfortable. The guesses requests are usually ordered to the Room Service. Sometimes problems occur in serving the guests requests due to human error, such as overdue orders, misunderstandings, etc. Computers are used to prevent those problems by typing requests directly from a computer in the room. The method is done by collecting data from the direct interview at a hotel related to guests requests, analyzing the current system, doing literature study, creating a Room Service system draft, as well as implementing the new system in a form of prototype. A Room Service system prototype is created with the abilities to order food, drinks, laundry and ironing. This prototype designed meets the guests satisfaction towards the hotel room services.

  15. Space-Hotel Early Bird - Visions for a Commercial Space Hotel

    Amekrane, R.; Holze, C.; Apel, U.

    2002-01-01 +49 421 539-24801, +49 421 218-7473, The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito,visited the ISS and the second private man, Mark Shuttleworth is following him. The gate towards the commercial utilization of manned space flight has been pushed open. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream of the pioneers is still open. By asking the question "how should a space station should look like to host tourists?", the German Aerospace Society DGLR e.V. organized a contest under the patronage of Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA) in April 2001. Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term of 2001 seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The designs are for sure not feasible today, but the designs are in that sense realistic that they could be

  16. Overview Smart Hotel di Indonesia yang Merupakan Trend Baru dalam Industri Perhotelan

    Maria Pia Adiati


    Full Text Available Nowadays we can find out many taglines featuring the word Smart Hotel or Smart Traveler. Smart traveler is those who travel in a smart way. We called it smart because they choose the accomodation and the transportation wisely, in accordance with requirements and budget. Meanwhile Smart Hotel tagline comes up since there are many smart travelers who travel a lot to the cities around the world. Smart Hotels are hotels who try to accommodate the current market demands. The latest trend for the travelers is only a clean and comfort accommodation with affordable price but covers all the basic things needed for the travelers. Nowadays, travelers pass most of the time out of the hotel for doing business or either for visiting tourism objects. Typical smart hotels are hotels with 2 stars or 3 stars rating. Even though it is 2 or 3 star hotel, the service is as good as the higher ratings.Some of the hotel management or hotel group try to suite the demand by releasing 2 star or 3 star brand. And in the future, the 2 star or 3 star hotel is the hotel who will rapidly grow and take the majority market since the price is affordable and suites the budget.

  17. The power of space: The biopolitics of custody and care at the Lloyd Hotel, Amsterdam

    Minca, C.; Ong, C.E.


    This paper examines the relationship between space and violence through a biopolitical enquiry of custody and care at Amsterdam's Lloyd Hotel. The Lloyd Hotel began as a corporate established transhipment hotel serving transatlantic voyages. It was subsequently transformed into an emergency refugee

  18. Etap Hotel Augsburg City with green technology. VRV heat recovery technology in low-budget hotels: 2-conductor and 3-conductor systems; Etap Hotel Augsburg City mit gruenen Extras. VRV-Technologie in Low-Budgets-Hotels in 2- und 3-Leiter Ausfuehrung

    Graupensberger, Thomas; Huhn, Ole [Daikin Airconditioning Germany GmbH, Muenchen (Germany)


    Etap Hotel, the low-budget hotels of the Accor Group and the European leader in this segment, opened a new hotel in Augsburg city on 1 March 2010. the building was constructed according to ecological criteria and boasts state-of-the-art technology. The contribution presents details.

  19. 77 FR 37326 - Safety Zone; Grand Hotel 125th Anniversary Fireworks Celebration, Mackinaw Island, MI


    ... SECURITY Coast Guard 33 CFR Part 165 RIN 1625-AA00 Safety Zone; Grand Hotel 125th Anniversary Fireworks... launched from a point on Lake Huron to commemorate the Grand Hotel's 125th anniversary. The Captain of the Port, Sector Sault Sainte Marie, has determined that the Grand Hotel Celebration Fireworks Display...

  20. 76 FR 69753 - Agency Information Collection Activities: Proposed Collection; Comment Request, Federal Hotel and...


    ...; Comment Request, Federal Hotel and Motel Fire Safety Declaration Form AGENCY: Federal Emergency Management... systems within hotels and motels. DATES: Comments must be submitted on or before January 9, 2012... requires FEMA to establish and maintain a list of hotels, motels, and similar places of...

  1. Overview Smart Hotel di Indonesia yang Merupakan Trend Baru dalam Industri Perhotelan

    Maria Pia Adiati


    Full Text Available Nowadays we can find out many taglines featuring the word Smart Hotel or Smart Traveler. Smart traveler is those who travel in a smart way. We called it smart because they choose the accomodation and the transportation wisely, in accordance with requirements and budget. Meanwhile Smart Hotel tagline comes up since there are many smart travelers who travel a lot to the cities around the world. Smart Hotels are hotels who try to accommodate the current market demands. The latest trend for the travelers is only a clean and comfort accommodation with affordable price but covers all the basic things needed for the travelers. Nowadays, travelers pass most of the time out of the hotel for doing business or either for visiting tourism objects. Typical smart hotels are hotels with 2 stars or 3 stars rating. Even though it is 2 or 3 star hotel, the service is as good as the higher ratings.Some of the hotel management or hotel group try to suite the demand by releasing 2 star or 3 star brand. And in the future, the 2 star or 3 star hotel is the hotel who will rapidly grow and take the majority market since the price is affordable and suites the budget. 

  2. Hotel Employment in Kenya; Contingent Work or Professional Career?

    K. Samson Kuria


    Full Text Available While hospitality is a great industry, it presents ample opportunities as well as many challenges. The most successful worker must have positive attitude and energy in addition being naturally friendly and service-oriented. In Kenya, tourism is a major industry and a key driver towards the Vision 2030. It has made major contributions toward the country's Gross Domestic Product (GDP, over the past few years and has thus contributed towards the economic development of the country. Large number of international travelers come to this country and embarks on adventure safaris, which helps in generating revenue for the country. Tourism has also helped in providing employment to a large number of people in Kenya. The hotel industry has also flourished because of this reason. A large number of hotels are regularly coming up over here to provide accommodation to the tourists visiting here for a holiday. Tourism generates revenues of nearly $500million per year. The purpose of this study was therefore to evaluate and assess employment as well as career growth in this industry. The study adopted descriptive survey research design. Simple random sampling method was used to pick respondents for this study. Subjects for this study included 493 non-management employees working on permanent basis in the selected hotels. This study therefore involved a total of 133 permanently employed staff working in these star-rated hotels. Data from the respondents were collected using both structured and unstructured questionnaires. Descriptive statistical tools such as means, standard deviations ratios, percentiles and correlations were used to present the study findings. The results indicated that majority of workers in hotel jobs in Kenya (51% had diploma certificate while 33% studied up to secondary level (Kenya Certificate of Secondary Education without any post secondary qualification. The study further established that, only 10% were degrees holders and only 5% had


    Alexander Setiawan


    Full Text Available Web and SMS is a new development that is useful for many people as a data exchange media. In the business world, especially for marketing use, by using those two media business can be performed globally so that informations are fast and easily spread all over the world. From this problem born an idea to promote Diamond Hotel by using web and a facility to reserve room using SMS. This Application was created by using VB 6 language and using AT command to communicate with cellphone. Meanwhile, data that flow between system and cellphone are in the form of Protocol Data Unit. System had been tested by sending SMS request from a cellphone and system sent back SMS response as requested by user.

  4. Thermal and photovoltaic solar system in Urban hotel; Sistema solar termico y fotovoltaico en hotel urbano

    Garcia, J.; Perpinan, O.; Ramirez, F.; Eyras, R.; Vega, J.


    The article describes the Solar Energy installations that are being carried out in the Hotel Monte Malaga promoted by the Gabriel Rojas Group. We can consider this project to be pioneer in Spain since it uses Photovoltaic Solar Panels as parasols in facades in order to reduce its frozen load and with the intention of producing electric energy that will be injected to the grid. In addition, solar collectors over roof are being used distributed in a totally integrated way with the building for the preheating of the sanitary hot water producing a saving of around 90% of the natural gas consume. This entire project is carried out in an ultramodern design using different bioclimatic techniques that turns this building into a singular one. (Author)

  5. Air conditioning of hotels in mild, warm and dry climates; Klimatisierung von Hotels in milden, warmen und trockenen Klimata

    Prendin, Leonardo [Swegon BlueBox Group S.r.l., Cantarana (Venezuela)


    Hotels represent a promising area in the frame of possible energy reductions. The increase of different services which are given in hotels (e.g. swimming pools and spa) and the opportunity to work at different levels of temperature may induce to specific design suitable HVAC for this kind of applications. The paper presents an energy analysis of a hotel, based on dynamic simulations (TRNSYS) for determining net energy needs for heating, cooling and hot water. Three climates are considered: two mild climates (dry and humid) and one warm and dry climate. Terminal units, distribution loops and storage losses are taken into account. Three possible generation systems solutions are investigated for evaluating the primary energy consumptions. (orig.)

  6. High-performance CCTV terminal THJ751 designed for hotels; Hotel muke kokino CCTV tanmatsu THJ751



    Some features of the above-named CCTV (closed-circuit television) terminal are enumerated below. It is equipped with a broadcasting-type video-on-demand function and programs are delivered on a dedicated channel as requested by the guest, and trick plays such as pause and fast-rewind are performed on the real-time basis. Pictures and operating procedures are downloaded from the center computer, and this provides the hotel with pictures and operating methods that comply with the type of service offered at the hotel. The terminal provides the hotel with practical and development-potential interactive functions such as surveys using questionnaires and display of billing statements. (translated by NEDO)

  7. UK businesses bag innovation awards

    Banks, Michael


    Five UK firms have received innovation awards from the Institute of Physics (IOP), which publishes Physics World. Hallmarq Veterinary Imaging, Metrasens, M Squared Lasers, Silixa and Tracerco have all won an IOP award for developing new innovative products.

  8. Has UK energy policy failed

    Parker, M.J. (Sussex University, Brighton (United Kingdom). Science Policy Research Unit)


    The coal crisis of last October focused attention on the UK's energy supplies and led many to criticise the government's energy policy. Are these criticisms justified Was the crisis a massive policy failure An Honorary Fellow at the Science Policy Research Unit at Sussex University and formerly Director of Economics at British Coal, assesses UK energy policy and highlights some of the outstanding issues. 1 tab.

  9. Implementation of Service Differentiation to Achieve Competitive Advantage. Case: Nevsky Hotel Grand.

    Martysevich, Anna


    The main purpose of the thesis was to find out which hotel services could bring competitive advantage to the Nevsky Hotel Grand and differentiate the hotel from the competitors. What could be improved in the services of the hotel or which kind of services could be created in the hotel in order to attract more customers and be competitive on the market. The theoretical framework of the thesis was based on the data gathered from various sources of information in printed and electronic form s...

  10. Health status of hotel workers with special reference to high risk practices and STDs.

    Pawar, A T; Kakrani, V A


    A cross sectional study was conducted on health status of hotel workers of Pune city. Out of estimated 1000 hotel workers 516 were selected by stratified random sampling technique. The study revealed that 71.5% hotel workers were suffering from one or other type of morbid condition. Anemia was the commonest morbidity with prevalence of 40.3%. 187 (36.2%) of hotel workers had extramarital sexual relations. A total of 77 (14.9%) hotel workers were having STDs at the time of study.

  11. ESL for Hotel/Hospitality Industry. Level: Beginner.

    Western Suffolk County Board of Cooperative Educational Services, Northport, NY.

    This document contains eight lesson plans for a beginning course in work-related English for non-English or limited-English speaking entry-level employees in the hotel and hospitality industry. Course objectives include the following: helping participants understand and use job-specific vocabulary; receive and understand job-related instructions;…

  12. Women's Path to Management in the Hotel and Catering Industry.

    Hotel and Catering Training Board, Wembley (England).

    A study examined the employment patterns of women working in the United Kingdom's hotel and catering industry and the opportunities for vocational education that would lead to careers in management. Sixty-four women from different sectors of the industry were interviewed (including women in senior and middle management and some still looking to be…

  13. An Electronic Intelligent Hotel Management System for International Marketplace

    Md. Noor-A-Rahim, Md. Saiful Islam, Md. Masud Rana, Md. Kamal Hosain, Md. Nashid Anjum


    Full Text Available To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market, it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facilities and intelligent personalization promotion are the main focuses of this paper. An intelligent search for existing boarders as well as room availability is incorporated in the system. For each of the facilities, a flow chart has been developed which confirms the techniques and relevant devices used in the system. By studying several scenarios, the paper outlines a number of techniques for realization of the intelligent hotel management system. Special attention is paid to the security and also prevention of power and water wastages. In this power saving scenery, an image processing approach is taken to detect the presence of any people and the darkness in a particular room. Moreover, this proposed automated computerized scheme also takes an account of the cost advantage. Considering the scarcity of manpower in several countries, the objective of this paper is to initiate the discussion and research for making the proposed systems more commercialized.

  14. Paperwork Plus: Literacy Materials for the Service Industry. Hotel Edition.

    Bond, Judith; McGill, Teresa

    The instructional materials are intended for use in teaching vocational English and English literacy to limited-English-speaking personnel in the hotel industry. They are designed for learners at three instructional levels, and address job-specific literacy tasks. An introductory section describes the materials and offers suggestions for…

  15. Which is your favorite hotel lobby in China?


    <正> We ve set aside this page for our readers to write about their favorite hotel lobby in China. Please fell free to fax your ideas to us at 010-63982126 or email them via . The author of the most interesting

  16. Hotel innovation and its effect on business performance

    Mattsson, Jan; Orfila-Sintes, Francina


    of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back-Office innovation. We therefore...

  17. Advertising Through Social Media : Advertising plan for a hotel

    Verbrugghe, Yann


    This thesis was written in order to develop advertising for the manor hotel Karolineburg, located in Kajaani, Finland, by using a social network as advertising media. This work also had for goal to show the possibility of social advertising and the benefits it can bring along. According to the situation of the company, findings and results revealed positive aspects of the work done.

  18. Spa-Wellness Center as Part of the Hotel Facility

    Milica Rančić


    Full Text Available Over the last decades “wellness spa” industry has experienced a boom around the world. The word “Wellness” has been formed by merging two words: “Well Being” + “fitness”, and appeared in the thirties of the last century in the United States. The primary objective of this movement is an ancient philosophy, according to which there ́s no fulfilled life without the assent of the physical and mental, also physical and spiritual. Hotel guests, today more than ever, want higher quality offer for their money. This means that wellness is today a very important criterion by which customers select hotels. For this reason it is necessary to pay great attention to the planning, design and construction of this part of the hotel facility. The subject of this paper is wellness and spa centers as part of the hotel facility. The task is to investigate and analyze elements of this space, to determine spatial areas of wellness center, as well as their relationships and spatial organization, in order to reach the goal - getting useful guidelines for planning quality wellness center. To all of this could be achieved, we must first go back to distant history where dating back the beginnings of wellness.

  19. Hotele w gospodarce polskiej – zarys rozwoju, ekonomiki i ryzyka

    Olszewski, Krzysztof


    The polish hotel market grows in a dynamic way, however investment in this market is subject to some risk. A responsible investor should thus perform a proper valuation of the investment object and also analyse the market potential. This article aims to motivate researchers and market professionals to analyse the market in more detail and share their knowledge with interested readers.

  20. Hotell Arensburg : Lossi 15, Kuressaare / Liina Jänes

    Jänes, Liina, 1977-


    Arensburg Boutique Hotel & Spa. Arhitektid: Margit Kärner, Raivo Kotov, Lea Laidra. Sisearhitektid: Liisi Murula, Raivo Kotov, Raili Paling. Peatöövõtja: EBC Ehitus AS. I korruse plaan, 2 värv. välisvaadet, 3 sisevaadet

  1. Guidelines for developing healthy nutrition in business hotel

    Iryna Magaletska


    Full Text Available Developing healthy food in the business hotel is an integral part of the overall concept. Using natural ingredients with predicted physiological effect allows creating technology of products with higher biological value. The using of alternative products allows making dishes with preventive properties

  2. Millennials, Peer-to-Peer Accommodation and the Hotel Industry

    Alma Pentescu


    The aim of this paper is to present these challenges for the hotel industry, because there has notbeen significant research concerning the trends and changes this new generation / new businessmodel will bring to the hospitality industry. Finally, it suggests how hoteliers could adapt to thesenew expectations and proposes several questions for future research.

  3. Residents' Coping Strategies in an Extended-Stay Hotel Home

    Lewinson, Terri


    Some families live in extended-stay hotels as a solution after housing displacement. This temporary accommodation provides a furnished home environment with resources such as a kitchenette, bed, heating/air conditioning, and room services with one payment that can be made weekly or monthly without a credit check or rent deposit. Despite these…

  4. Solar-Cooled Hotel in the Virgin Islands

    Harber, H.


    Performance of solar cooling system is described in 21-page report. System provides cooling for public areas including ball rooms, restaurant, lounge, lobby and shops. Chilled water from solar-cooling system is also used to cool hot water from hotel's desalinization plant.

  5. OpinionSeer: interactive visualization of hotel customer feedback.

    Wu, Yingcai; Wei, Furu; Liu, Shixia; Au, Norman; Cui, Weiwei; Zhou, Hong; Qu, Huamin


    The rapid development of Web technology has resulted in an increasing number of hotel customers sharing their opinions on the hotel services. Effective visual analysis of online customer opinions is needed, as it has a significant impact on building a successful business. In this paper, we present OpinionSeer, an interactive visualization system that could visually analyze a large collection of online hotel customer reviews. The system is built on a new visualization-centric opinion mining technique that considers uncertainty for faithfully modeling and analyzing customer opinions. A new visual representation is developed to convey customer opinions by augmenting well-established scatterplots and radial visualization. To provide multiple-level exploration, we introduce subjective logic to handle and organize subjective opinions with degrees of uncertainty. Several case studies illustrate the effectiveness and usefulness of OpinionSeer on analyzing relationships among multiple data dimensions and comparing opinions of different groups. Aside from data on hotel customer feedback, OpinionSeer could also be applied to visually analyze customer opinions on other products or services.

  6. Understanding Work-Family Spillover in Hotel Managers.

    Lawson, Katie M; Davis, Kelly D; Crouter, Ann C; O'Neill, John W


    The present study examined the experience of work-family spillover among 586 hotel managers (HMs) working in 50 full-service hotels throughout the U.S. Work-family spillover occurs when behaviors, moods, stresses, and emotions from work spill over into family. We first investigated which hotel managers were more likely to experience spillover and stressful work conditions based on their life circumstances (gender, parental status, age, decision-making latitude at work). Second, we investigated which work conditions (hours worked per week, organizational time expectations, emotional labor, and permeable boundaries) predicted more work-family spillover. Women, employees without children at home, and younger adults experienced the highest levels of negative work-family spillover. Work conditions, particularly organizational time expectations, put HMs at risk for experiencing more negative and less positive work-family spillover. The results provide evidence that modifying certain work conditions in the hotel industry may be helpful in improving the quality of HMs' jobs and retention.

  7. Nordic Hotel Forum - tshast severnogo fasada narvskogo shosse / Urmas Oja

    Oja, Urmas, 1981-2012


    Nordic Hotel Forum Viru väljak 3 Tallinnas. Arhitekt Indrek Allmann. Ehituse peatöövõtja AS Merko Ehitus. Indrek Allmann hoone arhitektuurist, fassaadigraafikast, linnaruumist hotelli ümber. 7 värv. välisvaadet, foto arhitektist

  8. The Crystal Hotel: A Microfluidic Approach to Biomimetic Crystallization.

    Gong, Xiuqing; Wang, Yun-Wei; Ihli, Johannes; Kim, Yi-Yeoun; Li, Shunbo; Walshaw, Richard; Chen, Li; Meldrum, Fiona C


    A "crystal hotel" microfluidic device that allows crystal growth in confined volumes to be studied in situ is used to produce large calcite single crystals with predefined crystallographic orientation, microstructure, and shape by control of the detailed physical environment, flow, and surface chemistry. This general approach can be extended to form technologically important, nanopatterned single crystals.

  9. Competency Needs in Irish Hotels: Employer and Graduate Perspectives

    Nolan, Ciara; Conway, Edel; Farrell, Tara; Monks, Kathy


    Purpose: The purpose of this study is to investigate hotel industry employers' expectations of, and satisfaction with, graduate competencies in comparison with graduate perceptions of what is required for their roles and their satisfaction with how well their education experience prepared them. Design/methodology/approach: The research involved a…

  10. Social Media and eCRM as a Prerequisite for Hotel Success

    Boris Milović


    Full Text Available Development of information and communication technology (ICT has enabled the development of electronic customer relations (eCRM as a business strategy that uses web technologies for developing the capacity and enabling hotels to engage guests in the strong, personalized and mutually beneficial interactive relationship, and thus increase their profitability and sales efficiency. Internet development has enabled the rapid growth of hotel industry. Today, hotel managers are completely aware of benefits that Internet as a promotion tool offers to their business, and accordingly, they are motivated to create greater awareness of their hotels with the goal of increasing number of guests and improving hotel reputation. This article describes how eCRM strategy is used by hotel managers to promote the hotel, more specifically, how much impact websites, social media and e-mail marketing campaigns have on hotelpromotion and business performance.

  11. The Adoption of Environmental Practices in Small Hotels. Voluntary or Mandatory? An Empirical Approach

    Llorenç Bagur-Femenias


    Full Text Available This paper examines small hotels that have some type of environmental certification. A survey of 210 small (less than 50 employees Catalonian hotels was conducted to investigate whether there are significant differences in the results of the implementation practices between hotels that adopt these certifications due to environmental pressure (from the government, customers, suppliers and other stakeholders and hotels that voluntarily commit to green policies. Significant differences were identified in the results on the hotels when structural equation modelling (SEM was undertaken. This investigation suggests that hotels that voluntarily commit to green policies obtain better results than other hotels. The conclusion is that governments must not only regulate, but also promote awareness actions in small and medium-sized (SME tourism companies to improve the environment. SME tourism companies must understand that both the environment and they themselves will benefit.


    Cosma Smaranda


    Full Text Available On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activity in a foreign country and the way to enter into the market can be motivated by many reasons. The paper analysis the presence of international hotel chains on the Romanian hospitality market and the strategies used to enter on the Romanian market compared with the global strategies. The paper used the comparison method to highlight different entry strategies used by international hotel chains when entering a foreign market. For data collection, the main method used was the observation of annual statistical reports with the support of international hotel chains. The first international hotel chain that came in Romania was InterContinental in 1971, but the majority entered on the Romanian market after 2000. In 2012 other chains announced the intension to penetrate this market. The study identifies strategies for penetrating the Romanian market by international hotel chains. The preferred penetration strategy on the Romanian market is management contract followed by franchise. Not least are highlighted comparative aspects of internationalization decisions taken by the chains in the world and in Romania, analyzing whether in Romania are predominantly used the same strategy as in most other countries or some specific strategies. International hotel companies want to entre on the Romanian market because they consider that in this area is need for hotels which belong to the luxury segment but also hotels that belong to the economy segment.

  13. Hotel Classification Systems: A Comparison of International Case Studies

    Roberta Minazzi,


    Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

  14. Cross-cultural differences in the practices of hotel managers: A study of Dutch and Belgian hotel managers

    M. Jansen-Verbeke (Myriam)


    textabstractIn the service sector there has been debate and research on whether it is the culture of the organization or that of the location that shapes hotel management practice - particularly given the internationalization of certain, mostly US-style practices. Here Myriam Jansen-Verbeke and Lies


    Hendro Martono


    Full Text Available In the period of 2002 - 2003, a study was performed to assess the effectiveness of hotels' wastewater treatment plants in reducing  wastewater pollutant contents in Yogyakarta. There were 11 hotels surveyed, with 44 wastewater samples analysed in the parameters of BOD, COD, TDS, and detergent. The effectiveness degrees of the wastewater treatment plant in reducing pollutants in 2002 for the above parameters were 72.72% (BOD, 45.45% (COD, 90.90% (TDS, and 90.90% (detergent. While those for 2003 the degrees of pollutant removal were 45.45%, 27.27%, 81.81%, and 90.90% for the parameters of BOD, COD, TDS, and detergent respectively. It was meant that for the parameters of BOD, COD, TDS, and detergent, the effectiveness degree of the plants in 2003 for reducing the pollutants was decreasing as many as 27.27%, 17.73%, 9.09% and 0.0% respectively compared to those in 2002. Then, average level of the plant capability in reducing pollutant content in 2002 for the parameters of BOD, COD, TDS, and detergent were 72.28%, 66.5%, 74.7%, and 56.3% respectively, and those in 2003 were 56.7%, 59.5%, 74.5%, and 37.5% respectively, so the decreasing level of the plant capability for each parameters were 15.8%, 7.0%, 0.2%, and 18.8%. The average contents of BOD, COD, and TDS in outlet of the plants were 38.45 mg/l, 108.27 mg/l, and 20,7 mg/l respectively (2002, and 38.90 mg/l, 97.5 mg/l, and 34.09 mg/l respectively (2003. Improvement of the wastewater treatment plant performance especially was needed to reduce the parameters of BOD and COD.

  16. The irruption of AirBNB and its effects on hotels' profitability: An analysis of Barcelona's hotel sector

    Juan Aznar


    Full Text Available Purpose: The aim of this study is to analyze the existence of a relationship between the presence of nearby substitute products, mainly Airbnb flats or rooms, and the effect on the revenue and profitability of hotels. Design/methodology/approach: The empirical study is based on the analysis of financial information provided in the annual reports of a sample consisting of 43 hotels (11.78% of the population. As an explanatory variable for profitability, we have considered the presence of apartments listed in Airbnb that are no farther than one kilometer from each hotel. Considering that most of the variables used do not follow a normal distribution, the existence of a relationship between profitability and the explanatory variables has been tested using non-parametric tests, namely, the Spearman correlation coefficient and Kruskall-Wallis test. Findings: We found a positive correlation between presence of Airbnb apartments and return on equity. This fact can be explained by considering the presence of Airbnb apartments as a variable that measures the attractiveness of the location from a tourist’s point of view. Hotels located near the city center or main tourist areas of the city have a higher level of profitability. We also found no evidence of any relationship between profitability and star category; 4- and 3-star hotels have experienced, on average, a lower drop in revenues between 2008 and 2013 and they also obtained a higher average level of profitability in 2013 as compared to the upper segment of 5-star hotels. Research limitations/implications: This research has been conducted in the city of Barcelona. Future research using the same methodology should be applied to other cities with an important hospitality sector to reinforce our findings. The main implications of this research refer to the importance of location as a key strategic variable in hospitality, and to the change in the system customers use to evaluate the quality of a

  17. The Grand Hotel Beijing by the Forbidden City An Interview with Wang Fuhe,general manager of the Grand Hotel Beijing


    THE Grand Hotel Beijing, co-funded by the Beijing Tourism Group and Dr. Fok Ying Tung, vice chairman of the CPPCC National Committee and patriotic HK entrepreneur, opened in September 1990. The same year it was awarded the American Academy of Hospitality Sciences five-star diamond prize, and designated one of the Leading Hotels of the World.

  18. Use of groundwater for heating and cooling. A hotel with an ecological building services engineering; Grundwassernutzung fuer Heizung und Kuehlung. Ein Hotel mit oekologischer Gebaeudetechnik

    Edel, Alexander [conplaning GmbH, Ulm (Germany); Lauster, Marcus


    Renewable energies and environmental compatibility were the main considerations in the construction of the new conference hotel ''Lago'' in direct proximity to the exhibition grounds of Ulm (Federal Republic of Germany). The hotel in idyllic location at the lake Au was built with predominantly natural minerals and equipped with ecologically compatible building services engineering.

  19. Spa Services In Hotel Facilities In The Lublin Province The Importance Of Hotel Facilities In The Provision Of Spa Services In The Lublin Province

    Świeca Andrzej


    Full Text Available Introduction. Apart from basic services, the modern hotel industry provides a number of additional services, including those having to do with wellness. This article attempts to provide a general description of spa services in selected hotel facilities in the Lublin Province in Poland.

  20. A Mathematical Model of the Hotel Service Oligopoly Market and a Conflict-Optimal Management Method of the Hotel Complex Competitiveness

    M. Soro


    Full Text Available The aim of this work is to enhance competitiveness of hotel complex management in the hotel service market of the state of Côte d'Ivoire.The objectives of this study are:1 producing a model of oligopoly market of hotel services based on marketing research;2 synthesis of the conflict-optimum management method of a hotel complex using the model of oligopoly market of hotel services;3 study of issues on competitiveness enhancement of running hotel complex in the market of oligopoly under counter-conditions of other hotel complexes.To obtain the result the paper offers to use techniques of classical and modern theory of management, namely methods of the theory of optimal management of multi-object multicriteria systems, methods of game theory, methods of system analysis, operations research and decision-making.The paper proposes a model of the oligopoly market for interaction of hotels in the hospitality services in Stackelberg’s form in which, as the "governing" parameters, a hotel complex has the accommodation cost in the selected category and the advertising cost. Monthly income of the hotel complex is proposed as an indicator of the efficiency. Evaluation of success in the market is based on the indicator of competitiveness.To solve the problem of multi-criteria optimization the paper offers a method of conflictoptimum competitiveness management of hotel complexes. It considers a model example of the interaction between two complexes in the market of duopoly.It is concluded that in the case of a saturated demand for the services of hotel complexes, there is a guaranteed Nash solution, which ensures a certain profit regardless of the actions of another hotel complex. In the case of unsaturated demand (lack of customers in the market there is no guaranteed solution, which is a prerequisite for entry into agreement between the market players.The model obtained can be useful for observing trends in the market of hotel services.

  1. A survey of activity-based costing in hotel industry

    Zadollah Fathi


    Full Text Available This paper presents an empirical investigation on implementation of activity based cost (ABC method in hotel industry. The study determines four possible factors of organizational, environmental, individual and technological, which could influence on ABC implementation. The study selects a sample of 205 employees who worked for Laleh International Hotel in Iran. Using one-way t-student test, the study has determined that all variables were effective on ABC implementation while individual factor was the most important one. In addition, correlation test has determined that all variables had meaningful correlations with each other. Further investigation indicates that gender did not play essential role for ABC implementation while experienced employee tended to be more effective for the success of ABC implementation.


    Maria-Cristina IORGULESCU


    Full Text Available In the present working environment there are three different active generations, generally known as: Baby Boomers, Generation X and Generation Y. For the first time in history, three different generations have to cooperate in the workplace and are in direct competition for a job or a new managerial position. This situation creates new challenges in managing human resources in the hotel industry, where an excellent communication between all functional and operational departments is mandatory in order to deliver quality services. The paper aims to address these issues by presenting the main work values of employees in the Romanian hotel industry. The implications of the findings are discussed, considering the limitations of the empirical study presented and the future research directions.


    Lutovac, M.


    Full Text Available Hospitality is one of the most important and indispensable activities when it comes to attractive tourist destinations. High turnover of tourists, which brings enhancement and advancement of all the available resources of a tourist territory triggers and development processes in the accommodation industry and raises them to a higher level of quality and operations. The importance of the hotel industry for the economic and trade growth in the region and the entire country is an example of Montenegro. In recent years, as one of the most attractive destinations for tourists from all over the world has become a very common subject of observations of numerous authors from the scope of tourism and hospitality. In order to reflect the rapid growth of visitors to the rapid development and construction of the hotel industry, as well as the total social product, and what are the benefits, or deficiencies of such evolution are just some of the questions that require some answers.

  4. Low Carbon Supplier Selection in the Hotel Industry

    Chia-Wei Hsu


    Full Text Available This study presents a model for evaluating the carbon and energy management performance of suppliers by using multiple-criteria decision-making (MCDM. By conducting a literature review and gathering expert opinions, 10 criteria on carbon and energy performance were identified to evaluate low carbon suppliers using the Fuzzy Delphi Method (FDM. Subsequently, the decision-making trial and evaluation laboratory (DEMATEL method was used to determine the importance of evaluation criteria in selecting suppliers and the causal relationships between them. The DEMATEL-based analytic network process (DANP and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR were adopted to evaluate the weights and performances of suppliers and to obtain a solution under each evaluation criterion. An illustrative example of a hotel company was presented to demonstrate how to select a low carbon supplier according to carbon and energy management. The proposed hybrid model can help firms become effective in facilitating low carbon supply chains in hotels.

  5. Semantic Fields to Improve Business: the hotels case

    Joan-Francesc Fondevila-Gascón


    Full Text Available The decision-making from a tourist depends on the social media experience. For tourists, the importance of qualitative sources (for example, comments in forums of websites, blogs and social networks: Internet technologies is increasing for tourist enterprises. A representative percentage of tourists choose destinations thanks to the opinions of other users. In this article, we use the methodology of sentiment analysis and opinion mining to capture keywords and linking messages with a singular semantic field to find the principal concepts of online comments collected in Booking and TripAdvisor opinion platforms for tourists staying in hotels. We conclude that hotels find in the semantic fields a tool for observing internal strengths and weaknesses and external opportunities and threats.


    Dijana Pletikosa


    Full Text Available Istria is often mentioned as one of the most developed tourist regions of Croatia. In order to recognize its significance in the Croatian and international tourism markets this research compares performance of Istrian hoteliers with those of domestic and foreign competitors. The other purpose of this paper is to assess the impact of domestic and foreign direct investments on the financial results of Istrian hoteliers. Analyse of Istrian hotel companies business performance has been made regarding the origin of invested capital. General findings show that among the best performing hoteliers there are equally domestic and foreign owned companies, as well as among the loss making ones. Contrary to initial expectations this research did not confirm thesis that Istria is highly successful and competitive tourist region. Reasons for that are many, such as seasonality, lack of high class hotels and quality greenfield investments

  7. A iluminação na tipologia hotel

    Clarissa Martins de Lucena Santafe Aguiar


    Conforto ambiental e conservação de energia aplicados à iluminação são conceitos ainda desconhecidos na maioria dos exemplares da tipologia hotel no Brasil. Conservar energia, implica na transformação da sociedade do desperdício em direção a uma sociedade mais racional na utilização de seus recursos naturais. A luz atua como elemento de composição arquitetõnica e como tal, é parceira na qualificação e comercialização dos ambientes do hotel. A dissertação analisa critérios e tendências do sist...

  8. Effect of internet marketing, increase customer hotels in Kermanshah city

    A. Zarrabi


    Full Text Available Today, Internet marketing and advertising is an important channel. The tourism and hospitality industry associated with it, has a good position to exploit the potential of the Internet. The study also aimed to consider the application of research methods, descriptive survey - analysis, to examine the impact of Internet marketing on hotel clients in Kermanshah city has increased. Results indicate that, of the three options awareness, provide quick service and attitude can increase customer acquisition; affect the hotels, which will prove three hypotheses proposed research. Overall, based on the results of a hypothesis test statistic equal to 3.124, and the test hypothesis two, equal to 3.204 and the value of the hypothesis test three times with 4.124 quarters, and larger 3, then we can say that the value obtained is not in the critical region, and all three assumptions are confirmed.

  9. Teaching Astronomy in UK Schools

    Roche, Paul; Roberts, Sarah; Newsam, Andy; Barclay, Charles


    This article attempts to summarise the good, bad and (occasionally) ugly aspects of teaching astronomy in UK schools. It covers the most common problems reported by teachers when asked about covering the astronomy/space topics in school. Particular focus is given to the GCSE Astronomy qualification offered by Edexcel (which is currently the…

  10. Visit of UK Prime Minister


    Wolfgang Schnell shows a prototype LEP r.f. accelerating cavity with a superposed storage cavity to U.K. Head of Government Mrs.Margareth Thatcher during her visit to CERN. Behind Mrs.Thatcher one can see CERN Director General Herwig Schopper.

  11. "UK today" Tallinnas / Tuuli Oder

    Oder, Tuuli


    Vabariikliku inglise keele olümpiaadi raames toimus 9. nov.̀2001 Tallinnas viktoriini "UK today" lõppvoor, mille korraldas üleriigiline inglise keele ainenõukogu. Osalesid 22 kooli kaheliikmelised võistkonnad. Viktoriini tulemused koolide lõikes ja küsimused õigete vastustega

  12. The UK Prospective Diabetes Study

    Olivarius, Niels de Fine; Andreasen, A.H.


    Læserbrev, som kritiserer det store UK Prospective Diabetes Study's forfattere for at overfortolke deres fund, idet marginalt signifikante p-værdier tages som udtryk for slående effekt (af at sænke blodsukkeret). Det sker selvom der f.eks. indgår effektvariabler, som kunne påvirkes af patienternes...

  13. UK Open Access Policy Landscape

    Picarra, Mafalda


    Two distinct paths for open access are being promoted in UK open access policies: open access publishing (gold open access) by RCUK (Gold OA) and self-archiving (green open access) by HEFCE. This requires continuous and coordinated efforts to support universities, academic libraries and researchers in achieving compliance.

  14. Research of low-carbon transition path of star hotels--A case study of Guilin

    Tang Fengling


    Full Text Available A general trend of the world economic development is the low-carbon economic transition. With a wide influencing range and rapid development, the hotel industry has prominent problems in the energy con-sumption, resources occupancy and environmental unfriendliness, so it is imperative to develop low-carbon ho-tels. This paper proposes the low-carbon transition of the star hotels in Guilin in terms of constructing the energy conservation and innovative management mode, adopting new technologies and ways, developing low-carbon hotel products and guiding low-carbon consumption through analysis about the inevitability of establishing low-carbon hotels in Guilin, the running status of the existing star hotels and the situation of energy consumption, thus further promoting the development of low-carbon tourism in Guilin.

  15. How Clean Are Hotel Rooms? Part II: Examining the Concept of Cleanliness Standards.

    Almanza, Barbara A; Kirsch, Katie; Kline, Sheryl Fried; Sirsat, Sujata; Stroia, Olivia; Choi, Jin Kyung; Neal, Jay


    Hotel room cleanliness is based on observation and not on microbial assessment even though recent reports suggest that infections may be acquired while staying in hotel rooms. Exploratory research in the first part of the authors' study was conducted to determine if contamination of hotel rooms occurs and whether visual assessments are accurate indicators of hotel room cleanliness. Data suggested the presence of microbial contamination that was not reflective of visual assessments. Unfortunately, no standards exist for interpreting microbiological data and other indicators of cleanliness in hotel rooms. The purpose of the second half of the authors' study was to examine cleanliness standards in other industries to see if they might suggest standards in hotels. Results of the authors' study indicate that standards from other related industries do not provide analogous criteria, but do provide suggestions for further research.

  16. Cine-Anthology of Hotels as a Place of Time and Death

    Sertaç Timur Demir


    Full Text Available Every place has a story. Hotels, however, have thousands of stories that are multilayered, interwoven, and imbricated. Their puzzled fictions resemble films in that they both overlap unrelated tales, phenomena, and characters within a short temporal fragment. Mysteries, secrets, love, cabal, fraud, hate, cheating, shows, fun, prostitution, gambling, falls, and so on—all of these conditions and emotions pertain to hotels, as well as films. Working under this framework, then, this paper aims to approach hotels as a temporal experience which goes beyond space for the purpose of both analyzing hotel deaths as a symbolic case of urban living and in order to interpret films as a type of testimony regarding social change. Beyond all of the bright surfaces, hotels represent and reproduce insincerity, insusceptibility, omission, coldness, and distance. Hotels represent gaps, desolateness, devastation, homelessness, and timelessness.

  17. Sistem Pencarian Hotel Berdasarkan Rute Perjalanan Terpendek Dengan Mempertimbangkan Daya Tarik Wisata Menggunakan Algoritma Greedy

    Audrey Maximillian Herli


    Full Text Available Hotel search was an important thingfor travelers in their traveling journey. Travelers would consider criteria such as class, price and review of the hotel.Beside those things, distance between Hotel and tourist attractionswasalsoimportant factor to be considered. In this research, system was constructed to perform a hotels search by shortest travelling route using Greedy Algorithm. This research was conducted through four stages, the first stage wasdata and information collectingof tourist attraction and hotel. Second stagewasdata analysis with greedy algorithm in purpose to classify the data and implementing greedy algorithm with manual calculation to the problem research. The third stage was the development of the system, and the last stage wasevaluating the system with the experts who are experienced in the field of tourism and the prospective user of this application. Results from this study was the system can provide recommendations and sequence the shortest journey between the hotel and tourist attraction based on the greedy algorithm.

  18. Integrated Information System for reserving rooms in Hotels

    Dr. Safarini Osama


    Full Text Available It is very important to build new and modern flexible dynamic effective compatible reusable information systems including database to help manipulate different processes and deal with many parts around it. One of these is managing the room reservations for groups and individual, to focus necessary needs in hotels and to be integrated with accounting system. This system provides many tools can be used in taking decision.


    Nguyen, Phuong-Thao


    Customer satisfaction is a core issue in customer services. Understanding customer satisfaction and its determinants is vital and essential in hospitality context. The aim of the thesis research was to help the commissioner – Rex Hotel Saigon to obtain a clear view of customer satisfaction and to understand characteristics of their target group. The thesis wishes to confirm whether customer satisfaction factors are similar with the results from previous researches and if there is any correlat...


    Hendrajaya -


    Full Text Available Penelitian ini bertujuan untuk menemukan faktor-faktor yang terbentuk dari kendala penerapan Total Quality Management (TQM, sebagai upaya untuk menganalisis masalah-masalah potensial dari penerapan TQM di Hotel Plaza, Semarang. Sampel dari penelitian ini sejumlah 65 karyawan Hotel Plaza, Semarang yang terdiri dari manajer dan staf. Teknik analisis menggunakan Faktor Analisis. Hasil penelitian menunjukkan, bahwa kendala potensial dari implementasi TQM dapat disimpulkan menjadi lima faktor, yaitu faktor inkonsistensi, visi-misi, transformasi budaya, manajerial dan manajemen kualitas. Penelitian ini memberikan rekomendasi bahwa peningkatan fungsi-fungsi korporat melalui optimalisasi kualitas sebagai strategi bisnis dan orientasi pada kepuasan konsumen dengan melibatkan seluruh anggota organisasi, akan menjadi dasar untuk memaksimalkan daya saing perusahaan dalam hal produk, layanan, SDM, lingkungan dan seluruh proses yang dapat mendukung upaya perbaikan produktivitas. This study aims to determine the constraint factors and to analyze the potential problems of TQM implementation of Plaza Semarang Hotel. The sample of 65 employees of TQM implementation of Plaza Semarang Hotel, consist of managers and staffs. Factor analysis is used to achieve the results of the potential constraint implementation of Total Quality Management which can be summarized into five factors, they are: the factor of inconsistencies, the factor of vision and mission, cultural transformation factors, managerial factors and the factors of quality management. In order to increase the corporate functions through the optimization of quality as a business strategy and to achieve customer satisfaction, this study suggests that all members of the organization should be involved by the company as on-going basis to maximize the competitiveness of the organization on products, services, human resources, environment and all processes that support productivity improvement.

  1. Management tactics supporting motivation of generation Y in luxury hotels

    Vikholm, Mikaela


    This study is made to give a basis for understanding generation Y, also referred as millennials, as workforce. Objective of this study is to present and study the different factors affecting the motivation of millennials, to see their role in organizations and based on the findings to create management tips and guidelines. The purpose is to investigate the work conditions sought by millennials working in luxury hotels, to present the most desired work environment and to look for management ta...

  2. Hotel management in Cuba and the transfer of best practices

    Cerviño, Julio; Bonache, Jaime


    The main purpose of this paper is to analyse the management challenges faced by international hotel operators when applying universally accepted management principles to the Cuban hospitality market. The authors use both secondary and primary research sources based on fieldwork carried out in Cuba during the first semester of 2003 and a later visit during the months of December 2003 and January 2004. Eight in depth interviews were conducted with senior executives of Cuban, Span...

  3. Eesti arukas hotell St Etienneþi disainibiennaalil


    2006. a. käivitus Eesti-Soome koostööprojekt "Estonian and Finnish Design Challenge". Koostöös ettevõtjatega sündis DesignStart programmi piloot "Smart Hotell", milles osalesid disainerid Tarmo Luisk, Ivari Männi, Monika Järg, Keret Altpere, Igor Volkov, Jan Graps, Ken Ruut, Jukka Halttunen, Tapio Anttila ja Ilona Gurjanova ning mis valiti St. Etienneþi disainibiennaali projektide hulka

  4. Emergency Preparedness for Disasters and Crises in the Hotel Industry

    Ahmad Rasmi AlBattat


    Full Text Available Safety and security are the most important issues to tourist while traveling and the first aspect they consider is to be protected from hazards. Emergency planning and preparedness for a crisis are the most significant components of dealing with disasters. Hospitality practitioners noticed a rising number of natural and man-made crises that harm the hospitality industry, regarding its vulnerability to crisis and internal and external hazards. By using secondary data, this study aims to shed some light on this issue, contributing to knowledge and awareness on emergency preparedness for the hospitality industry. Moreover, the study aims to explain the management’s commitment to adopt, develop, and update emergency plans. The results of this study explain that tourism as an international mobile industry must respond to internal and external hazards such as disease movement and terrorist attacks. Marketing safety is important to promote hotels and tourist destinations to the guests and holiday advisors. Hotels have a long history of being a soft target for terrorist attacks, as can be seen in several accidents that have shaken the hotel industry in the past few decades. Hotels invest a lot to install protective techniques, but terrorists are becoming more organized. Practitioners propose disaster management frameworks using several measurements. Recovery from crisis and learning help business retention that minimizes negative impacts and prevent losses. Finally, evaluation and feedback are very important to overcome the hazards and return to normal, as well as adopting new ideas to deal with emergencies. Single- and double-loop organizational learning should benefit proactive preparedness.

  5. Chinese Investment into the UK Record High

    Alice Yang


    @@ Foreign investment from China in the UK has maintained strong growth from 59 projects(2008-09)to a new record 74 projects in2009-2010 financial year according to UK Trade & Investment Annual Review.

  6. Single-room occupancy hotels: possible solutions and alternatives.

    Foley, D


    New York City's Division of AIDS Services and Income Support (DASIS) places clients in economical, commercial residences in one of 33 hotels in the New York City area, termed single-room occupancy (SRO) hotels. There have been many problems with these hotels in terms of safety and health. One problem is how to enforce housing laws when city agencies have had drastic personnel cutbacks, and landlords are not held accountable for repairs and building conditions. Without a strategic plan to supplement SROs with necessary services, and a way to deal with homeless people with AIDS, it will be difficult to redeem the condition of SROs and lessen dependency on them as a long-term solution. The West Side SRO Law Project offers tips on how tenants in SROs can safeguard their rights and document their cases if they feel that their rights have been violated. Included is a resource list for legal help and emergency numbers for the Department of Buildings in New York City and the surrounding boroughs.

  7. Power Quality Measurement in a Modern Hotel Complex

    Velimir Strugar


    Full Text Available The paper presents the analysis of power quality characteristics at the 10 kV grids supplying a modern hotel complex in Montenegrin Adriatic coast. The consumer is characterized with different type of loads, of which some are with highly nonlinear characteristic. For example, smart rooms, lift drives, modern equipment for hotel kitchen, public electric lighting, audio, video and TV devices, etc. Such loads in the hotel complex may be source of negative effects regarding power quality at MV public distribution network (10 kV and 35 kV. In the first part of the paper, results of harmonic measurement at a 35/10 kV substation are presented. The measurements lasted one week in real operating conditions (in accordance with EN 50160. The results were the basis for developing a simulation model. The measurement results were analyzed and compared with simulation ones. Application of harmonic filter is simulated. Filter effects on harmonic level is calculated and discussed using simulation results.


    I Made Sukarsa


    Full Text Available Website is a very important medium for promotion in the field of business. The existence of the website allowsthe transaction process is done online. Online transactions has provided various facilities both in the consumer andbusiness owner. One is for the hotel reservation online (via website which allows the reservation process can bedone without having to go to your hotel destination.Development of a website from scratch requires a cost, time and great energy. WordPress is a CMS (ContentManagement System that can be used to build a website that can be done quickly and cost-efficient. WordPress hasthe components (plugins that can be added and subtracted as you wish. Based on a search on internet (2010 has notbeen available free plugin to handle the reservation process. Therefore it is necessary to develop a plugin to meetthose needs.This plugin can handle the addition of master data for a hotel room, reservation by a travel agent or without atravel agent (individual or group, blocking list that displays the data-filled room or empty, the process of checkingin and checking out, as well as additional data and making travel agent report.

  9. Supply Chain Management Performance in Tourism. Continental Hotels Chain Case

    Gabriela Ţigu


    Full Text Available With its origins in logistics, Supply Chain Management (SCM concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

  10. Work Stress and Well-being in the Hotel Industry.

    O'Neill, John W; Davis, Kelly


    Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a sample of 164 managerial and hourly workers employed at 65 different hotels who were each interviewed for eight consecutive days. The two most common stressors were interpersonal tensions at work and overloads (e.g., technology not functioning). The second aim was to determine whether there were differences in the types and frequency of work stressors by job type (i.e., managers v. non-managers), gender, and marital status. Hotel managers reported significantly more stressors than hourly employees. There were no significant differences by gender or marital status. The third aim was to investigate whether the various stressors were linked to hotel employee health and work outcomes. More employee and coworker stressors were linked to more negative physical health symptoms. Also, interpersonal tensions at work were linked to lower job satisfaction and greater turnover intentions.

  11. Hotel Rantasipi en Hyvinkää – Finlandia

    Jaatinen, Martti I.


    Full Text Available This hotel building belongs to a national chain, with similar characteristics and construction; all the hotels in this chain provide a luxurious and most comfortable atmosphere, extremely modern installations, carefully selected locations in the interior of the country as well as along the coast. The hotel described in the article is situated close to a forest area, almost constantly covered with snow, and in the vicinity of a most complete sports installation. The building has two floors, 190 rooms, 3 restaurants, 2 ball rooms, indoor swimming pool, conference room, etc. The structure is of concrete and the exterior treatment agrees with the surrounding landscape.Este edificio hotelero pertenece a una cadena nacional, con características y construcción similares; todos ellos disponen de un ambiente lujoso y acogedor, modernísimas instalaciones, entornos de interior o de costa cuidadosamente elegidos. El que se describe en el artículo está situado junto a una zona boscosa, casi siempre nevada, y en la proximidades unas completísimas instalaciones deportivas. Dispone de dos plantas, 190 habitaciones, 3 restaurantes, 2 salas de fiestas, piscina cubierta, salón de conferencias, etc. Estructura de hormigón y tratamiento exterior acorde con la naturaleza circundante.


    I Gusti Ayu Oka - Suryawardani


    Full Text Available Tourism industry faced by threats in implementing sustainable tourism development. UNEP (United Nation Environmental Programme designs the concept to gain sustainable development through the program called the greening of industry which includes minimization of energy used, reducing green house emission, water consumption efficiency, waste management, reducing loss of biological diversity, and preserving cultural heritage. Dependency of tourism industry in using energy will impact in global warming and climate change which will lead to sustainability of the future of tourism development. The research was designed to assess guests’ perception on implementation of green hotel in supporting sustainable tourism in Bali. Research was undertaken in DKP hotel which is located in Kuta, Bali in the periods of April-June 2011. The hotel was choosen because DKP hotel is one of the hotels in Bali that has implemented the concept of green hotel in the hotel operational and was awarded as Green Hotel Award in the year of 2010. Sample was designed based on the minimum criteria on using Structural Equation Modelling (SEM. Respondents were guests who stay in the hotel and were willing to be interviewed and fill-in the questionnaires. The number of respondents were 121. Assessing guests’ perception was undertaken based on five-point Likert rating scale and relationship between variables which express level of concern of hotel management on the environment conservation, social-culture preservation and economic development were analyzed by using Software AMOS Version 23. The results show that assessment of guests’ perception in implementation of green hotel in the hotel operational through conservation of environment and preserving social and culture and its impact on economis development was positip and has resulted in supporting sustainable tourism. Environmental conservation awarenesss has been implemented through energy and water efficiency, waste

  13. Hotel assessment through social media: The case of TripAdvisor

    Molinillo, Sebastian; Fernández-Morales, Antonio; Ximénez-de-Sandoval, Jose Luis; Coca-Stefaniak, Andres


    Hotel booking decisions are increasingly influenced by consumer feedback available on social media sites. Using data submitted by customers on TripAdvisor, this study analyzes the customer satisfaction ratings posted for 2,211 hotels. The study provides four key contributions to our knowledge on this subject. Firstly, a comparative analysis was conducted of customer ratings for hotels located on the Spanish coast and Portugal's southern coast. Secondly, significant differences were found in t...


    Myntti, Greta


    Sain toimeksiantona valmistaa infokansion Hotel Fennoon. Infokansiosta löytyy tietoja hotellin palveluista sekä Vaasan nähtävyyksistä, ravintoloista, aktiviteeteista, julkisista palveluista, kulttuuripalveluista ja muista Hotel Fennon asiakassegmenttejä kiinnostavista asioista. Infokansion tiedon tulisi olla selkeää ja loogista. Materiaalin kansiota varten löysin internetistä Vaasan matkailusivuilta ja Hotel Fennon omilta internetsivuilta. Empiirisessä osuudessa tutkin pääosin värien merkitys...


    Iwan Vanany; Dian Tanukhidah


    This article described a result of research design of performance measurement system in hotel business with Performance Prism Model. As long as, performance measurement system at hotel X not yet representatived organization performance according to comprehensif and integrated. Because of needed redesign performance measurement system with new model. From the objective condition of hotel X, Performance Prism model more representative than others. The result of design described that stakeholder...

  16. Research on the Core Competitive Power Elements Evaluation System of Green Hotel

    Hui Liang


    Green hotel is a new type of hospitality industry development model based on the concept of circular economy and sustainable development. This paper makes an analysis and evaluation of the elements of green hotel core competence, on this basis, constructs the Green Hotel core competitive evaluation index system. The construction of the system is conducive to understand the green hotel’s own competitive advantage objectively, and explore ways to enhance its core competitiveness, providing obje...

  17. A Marketing approach on how continuous processes improvement can contribute to hotel business Organic Growth

    Ioana-Simona IVASCIUC; EPURAN Gheorghe


    Generating sustainable growth and profits is like finding a unicorn for most managers. Organic growth should be considered as an alternative for long-term growth in the hotel business. Designing the service process to deliver what customers expect from the hotel offer is a crucial component of encounter marketing. Hotels need to embrace the changes and ensure that their internal processes are aligned not just to current trends, but also to the expected future changes. Keeping u...

  18. Drivers and Barriers to Introducing Knowledge Management Initiatives in Hotel Enterprises In Croatia

    Črnjar, Kristina


    The introduction of knowledge management (KM) initiatives should result in the creation of added value, that is, wealth for the enterprise, its employees and, ultimately society at large. In the hotel industry the importance of human resources and knowledge, that is, intangible assets, is immense. Despite this, hotel enterprises have yet to introduce to the fullest extent KM-focused activities. The study was undertaken within the context of the hotel industry of Croatia to determine drivers a...

  19. Creating Memorable Experiences: How hotels can fight back against Airbnb and other sharing economy providers

    Makarand Mody


    Full Text Available No one can deny that the hotel industry has a fight on its hands when it comes to the peer-to-peer accommodation market. Following a series of acquisitions, Airbnb is the undoubtedly the hotel industry's biggest competitor. While much of the discussion that follows uses Airbnb as an example, the underlying logic applies to the broader concept of the sharing economy and its implications for the hotel industry.

  20. Schlössle Hotel Group'il on põhjust uhkust tunda


    Schlössle Hotell Tallinnas ja Grand Palace Hotell Riias võeti vastu ülemaailmsesse luksushotelle ühendavasse organisatsiooni The Leading Small Hotels of the World. Hotellide lühitutvustus. Tallinna Schlössle hotellide müügidirektor Anton Jolkin selgitab lühiintervjuus, kuidas ettevõttel tekkis idee taotleda organisatsiooni liikmestaatust, millised olid selle saamise tingimused ning millist kasu annab ühendusse kuulumine


    Bedlington, Emma


    This paper assesses the potential for a green hotel brand in the Canadian market, given the current industry trend towards environmentally friendly operations. To begin, an industry analysis of the competitive landscape is performed with a focus on the luxury hotel segment. A discussion of the key players in the Canadian market provides further context. The paper continues by analyzing the consumer decision process within the hotel industry, in conjunction with green consumer behaviour. Final...

  2. A Survey Research on Market Orientation and Market Orientation- Performance Relationship in Hotel Companies

    ÇAKICI, A.Celil; EREN, Duygu


    Market orientation is considered as the implementation of marketing philosophy. From managerial perspective, market orientation has three dimensions: 1) market intelligence, 2) dissemination of intelligence, and 3) responsiveness. In order to determine market orientation level of hotel companies and relationship between market orientation and performance of hotels, a survey research was conducted at four and five star hotels operating in Turkey in 2002. The original MARKOR (market orientation...

  3. Chernobyl accident. [Radiation monitoring in UK

    Gittus, J.H.


    A brief report is given of the implications for the UK from the radioactivity released during the Chernobyl accident. Results of radio-activity monitoring around the UK are given and the additional radiation doses to the UK population are evaluated.

  4. The Impact of Management and Organizational Culture on Creativity in the Hotel Industry

    Olimpia State


    Full Text Available In today`s business environment, characterized by instability and unpredictability, organizations` success depends on their ability to adapt and manage the changes required. Therefore, in order to achieve long-term corporate success, companies need to have a culture that encourages creativity and innovation. The aim of the article is to investigate the link between corporate culture and creativity and the impact of the management form on organizational culture. The research highlights the Romanian hotel industry culture, using Hofstede`s model. Considering their impact on innovation, there were taken into consideration three factors: individualism, power distance and long term orientation. The article investigates how these factors are influenced by the hotel`s exploitation form and their impact on organizational creativity. The research was conducted on two hotels in Bucharest, affiliated to an international hotel chain. In order to identify the impact of the exploitation form on the hotel`s organizational culture, one of the accommodation units is operated under a management contract, while the other operates under a franchise agreement. The study is based on a survey conducted among the employees of the two hotels. Results indicate differences regarding the corporate culture between the hotel operated under a management contract and the unit operated under a franchise agreement. Recommendations on how to foster employees` creativity are suggested. The implications of the findings are discussed, considering the limitations and future research directions.

  5. Overview Smart Hotel di Indonesia yang Merupakan Trend Baru dalam Industri Perhotelan

    Maria Pia Adiati


    Nowadays we can find out many taglines featuring the word Smart Hotel or Smart Traveler. Smart traveler is those who travel in a smart way. We called it smart because they choose the accomodation and the transportation wisely, in accordance with requirements and budget. Meanwhile Smart Hotel tagline comes up since there are many smart travelers who travel a lot to the cities around the world. Smart Hotels are hotels who try to accommodate the current market demands. The latest trend for the t...

  6. Research on the Core Competitive Power Elements Evaluation System of Green Hotel

    Hui Liang


    Full Text Available Green hotel is a new type of hospitality industry development model based on the concept of circular economy and sustainable development. This paper makes an analysis and evaluation of the elements of green hotel core competence, on this basis, constructs the Green Hotel core competitive evaluation index system.The construction of the system is conducive to understand the green hotel’s own competitive advantage objectively, and explore ways to enhance its core competitiveness, providing objective basis for sustainable development of China's Hotel industry.

  7. Reactivation or expansion of Hotel Baker Hydro plant. Feasibility assessment report


    The Hotel Baker Hydroelectric Power plant, built in 1928 at St. Charles, IL., has two generating units which until 1970 supplied the hotel with 100 kW output at 6 ft. head. The feasibility of reactivating, upgrading, or replacing these units to again supply power for the hotel was evaluated considering installation and operating costs, financing requirements, environmental impacts, and regulatory requirements. It was concluded that the reactivation project is marginally attractive only with full use of the power output by an expanded hotel and if electric utility rates increase at 8% per year. (LCL)

  8. Use of hygiene protocols to control the spread of viruses in a hotel.

    Sifuentes, Laura Y; Koenig, David W; Phillips, Ronnie L; Reynolds, Kelly A; Gerba, Charles P


    The goals of this study were to observe the spread of viruses in a hotel setting and to assess the effectiveness of a hygiene intervention in reducing their spread. Selected fomites in one hotel room were inoculated with bacteriophage ϕx-174, and fomites in a conference center within the same hotel were inoculated using bacteriophage MS2. Cleaning of the contaminated room resulted in the spread of viruses to other rooms by the housekeeping staff. Furthermore, viruses were transferred by hotel guests to the conference center and a communal kitchen area. Additionally, conference attendees transferred viruses from the conference center to their hotel rooms and a communal kitchen area. This study demonstrated how viruses can be spread throughout a hotel setting by both housekeepers and guests. A hygiene intervention, which included providing hand hygiene products and facial tissues to the guests and disinfecting solutions with disposable wipes to the housekeeping staff, was successful in reducing the spread of viruses between the hotel guest rooms and conference center. The hygiene intervention resulted in significantly reduced transfer of the ϕx-174 between the contaminated hotel room and other hotel rooms, communal areas, and the conference center (p = 0.02).

  9. A Comparative Study between The Marketing Concepts of Chain-Hotels and Family Operated Hotels In India.

    Bhandari, Nishit


    In the age of globalization, India is one of the fastest growing economies of the world, successfully positioning itself as a major services provider. The hospitality industry of India is witnessing a boom and provides a vast range of tourism products for catering the needs of diverse sets of global and domestic customers. The purpose of this dissertation is to analyze the effectiveness and application of the core marketing concepts in the hotel industry. In Particular, concerned with the...


    Šerić, Maja


    Full Text Available Croacia viene experimentando un auge turístico notable en los últimos diez años. Es crucial para su futuro desarrollo saber gestionar el sector hotelero de acuerdo con las nuevas exigencias del mercado. Este trabajo pretende analizar los hoteles de alta categoría de Croacia desde un doble enfoque hotel-huésped, centrándose en una nueva estrategia de marketing denominada Comunicación Integrada de Marketing (CIM, los avances en las Tecnologías de Información y Comunicación (TIC y la lealtad. Los resultados demuestran el elevado grado de implantación de las TIC y de la CIM y el grado moderado de los programas de lealtad en los hoteles analizados. Además, confirman la influencia de las TIC en la implementación de la CIM y el efecto positivo de la CIM sobre la lealtad.

  11. Hotel Sheraton, de París – Francia

    Dufau, Pierre


    Full Text Available This hotel constitutes a part of the impressive complex that further contains: one office building, one apartment building, teaching premises, library, discotec, a shopping centre, auditorium, ice skating rink, and one of the biggest parking places in Europe. The 120 m high hotel consists of a 30 storeyed tower, one lower structure with 2 and 3 floors and 7 basement floors. The 25 upper storeys of the tower are occupied by the hotel rooms, the single ones as well as the apartment units. There are 9 lifts at the disposal of the hotel guests and 4 for the staff; further there are 5 emergency stairs in the centre of the building. For the comfort of the guests the lower building and the first five floors of the tower are provided with: shopping centre, bar, cafeteria, grill room, a luxurious restaurant, a great number of lecturing halls with capacities ranging between 30 and 1,500 seats. The first 6 basement levels are occupied by a parking place with room for 2.300 cars; the seventh holds all the equipment and installation for power supply and heating and cooling systems.Este hotel forma parte de un enorme complejo en el que, además, se encuentran: un edificio de oficinas, otro de apartamentos, un grupo escolar, una librería-discoteca, un centro comercial, una sala de conferencias, una pista de patinaje, y uno de los mayores aparcamientos de Europa. El hotel, de 120 m de alto, está constituido por una torre de 30 plantas, un cuerpo bajo de 2 y 3 alturas y 7 niveles de sótano. Las habitaciones de los clientes, desde las individuales hasta las agrupadas formando pequeños apartamentos, están distribuidas en las 25 plantas superiores de la torre. El acceso a ellas se efectúa mediante 9 ascensores para los clientes, y 4 para el personal de servicio, aparte de las 5 escaleras de socorro emplazadas en el centro y en las zonas extremas de cada planta. El hotel dispone, para uso de los clientes, en el cuerpo bajo y en las 5 primeras

  12. Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures ---From Spatio-Temporal Dependence of Hotel Availability---

    Sato, A.

    This paper investigates the impact of the Great Japan Earthquake(and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to measure the socio-economic impact at each district.

  13. Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures: From spatio-temporal dependence of hotel availability

    Sato, Aki-Hiro


    This paper investigates the impact of the Great Japan Earthquake (and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to measure the socio-economic impact at each district.


    Abdul Alem Mohammed


    Full Text Available Customer relationship management (CRM has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that reveals the relationship between CRM dimensions and hotel performance. Therefore this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between CRM dimensions and hotel performance. This study serves not only to clarify the relationship between CRM dimensions and hotel performance, but also to explain the mediation role of marketing capabilities in this relationship.

  15. UK coal mining engineering capability



    The document outlines the current position of underground coal mining in the UK and identifies the key suppliers of equipment and services, in the following sections: longwall face machinery; roadway drivage; seismic exploration; ventilation; methane drainage; underground transport; electrical and control systems; underground safety; research and development; consultancy services; coal associations. A directory of 43 companies organizations and academic institutions is included. 13 figs., 1 tab.

  16. Location Based Service sebagai Penunjuk Lokasi Hotel di Kota Semarang Berbasis Augmented Reality

    Indra Permana


    Full Text Available Semarang dikenal sebagai kota yang unik karena mempunyai destinasi wisata yang dipengaruhi oleh banyaknya etnis yang ada. Selain keunikan pariwisatanya, Kota Semarang juga dapat dipandang sebagai kota bisnis, terbukti dengan menjamurnya tempat usaha seperti restaurant, cafe dan yang paling pesat pertumbuhannya saat ini yaitu hotel. Belakangan ini pertumbuhan hotel di Semarang sudah kian pesat. Hal ini juga berpengaruh kepada para pendatang ataupun wisatawan yang singgah di Kota Semarang. Dari banyaknya jumlah hotel yang ada, bukan tidak mungkin jika para pendatang merasa bingung saat mencari hotel yang sesuai dengan keinginan mereka. Tentunya para pendatang memerlukan aplikasi yang dapat menampilkan lokasi dan informasi lengkap tentang hotel di Kota Semarang. Untuk dapat mewujudkan gagasan tersebut, maka dilakukan sejumlah metode penelitian antara lain studi literatur, mendefinisikan kebutuhan, pengumpulan data hotel pada Dinas Kebudayaan dan Pariwisata Kota Semarang, perancangan dan implementasi aplikasi, serta melakukan pengujian terhadap aplikasi kepada beberapa orang responden. Aplikasi dirancang dengan tujuan untuk memudahkan pengguna ketika hendak mencari hotel di Kota Semarang. Hasil dari penelitian ini adalah sebuah channel “SMARTEL” (Semarang Augmented Reality Hotel Location pada aplikasi Junaio untuk mencari lokasi hotel di Kota Semarang. Basis Augmented Reality dipilih karena sifatnya yang real time saat menampilkan data atau informasi ,serta mempunyai tampilan visual yang interaktif. Channel akan menampilkan POI (Point of Interest atau dalam penelitian kali ini yaitu informasi lokasi hotel, yang didasarkan pada lokasi pengguna saat ini berada, atau dikenal dengan istilah LBS (Location Based Service. Dengan adanya channel ini, pengguna dapat lebih mempersingkat waktu dan lebih mudah dalam menemukan dan menuju ke lokasi hotel yang berada di Kota Semarang. Karena SMARTEL masih dalam bentuk channel, maka harapan untuk penelitian

  17. Liver transplantation in the UK

    SR Bramhall; E Minford; B Gunson; JAC Buckels


    Introduction: This paper provides a review of the practice of liver transplantation with the main emphasis on UK practice and indications for transplantation.``Referral and Assessment: This section reviews the process of referral and assessment of patients with liver disease with reference to UK practice.``Donor Organs: The practice of brainstem death and cadaveric organ donation is peculiar to individual countries and rates of donation and potential areas of improvement are addressed.``Operative Technique: The technical innovations that have led to liver transplantation becoming a semi-elective procedure are reviewed. Specific emphasis is made to the role of liver reduction and splitting and living related liver transplantation and how this impacts on UK practice are reviewed. The complications of liver transplantation are also reviewed with reference to our own unit.``Imrnunosuppression: The evolution of immunosuppression and its impact on liver transplantation are reviewed with some reference to future protocols.Retransplantation: The role of retransplantation is reviewed.``Outcome and Survival: The results of liver transplantation are reviewed with specific emphasis on our own experience.``Future: The future of liver transplantation is addressed.``

  18. Worldwide open access: UK leadership?

    Stevan Harnad


    Full Text Available The web is destined to become humankind's cognitive commons, where digital knowledge is jointly created and freely shared. The UK has been a leader in the global movement toward open access (OA to research but recently its leadership has been derailed by the joint influence of the publishing industry lobby from without and well-intentioned but premature and unhelpful over-reaching from within the OA movement itself. The result has been the extremely counterproductive ‘Finch Report’ followed by a new draft of the Research Councils UK (RCUK OA mandate, downgrading the role of cost-free OA self-archiving of research publications (‘green OA’ in favor of paying subscription publishers over and above subscriptions, out of scarce research funds, in exchange for making single articles OA (‘hybrid gold OA’. The motivation of the new policy is to reform publication and to gain certain re-use rights (CC-BY, but the likely effect would be researcher resistance, very little OA and a waste of research funds. There is still time to fix the RCUK mandate and restore the UK's leadership by taking a few very specific steps to clarify and strengthen the green component by adding a mechanism for monitoring and verifying compliance, with consequences for non-compliance, along lines also being adopted in the EC and the US.

  19. Nutritional Knowledge of UK Coaches

    Emma Cockburn


    Full Text Available Athletes obtain nutritional information from their coaches, yet their competency in this area is lacking. Currently, no research exists in the UK which has a different coach education system to many other countries. Therefore, the aim of this study was to evaluate the sports nutrition knowledge of UK coaching certificate (UKCC level 2 and 3, hockey and netball qualified coaches. All coaches (n = 163 completed a sports nutrition questionnaire to identify: (a if they provided nutritional advice; (b their level of sport nutrition knowledge; and (c factors that may have contributed to their level of knowledge. Over half the coaches provided advice to their athletes (n = 93, 57.1%, even though they were not competent to do so. Coaches responded correctly to 60.3 ± 10.5% of all knowledge questions with no differences between those providing advice and those who did not (p > 0.05. Those coaches who had undertaken formal nutrition training achieved higher scores than those who had not (p < 0.05. In conclusion, UK sports coaches would benefit from continued professional development in sports nutrition to enhance their coaching practice.

  20. Equine uveitis: a UK perspective.

    Lowe, R C


    Uveitis in the equine population of the UK does not appear to be as prevalent or disastrous as seen across regions of Europe and the USA. Some cases perceived to be recurrent uveitis may be poorly resolved single episodes of uveitis and care should be taken not to make the diagnosis of recurrence without ensuring effective control of the initial episode. Leptospira spp. appear to play only a minor role ERU in the UK which is probably the main reason for the prevalence of the disease being much lower compared to the USA and mainland Europe. Actual data are relatively few on the ground as far as disease surveillance in concerned. This has 2 implications. Firstly unless we are able to effectively monitor the levels of uveitic disease, it will be difficult to pick up early changes in the trend which may allow quicker intervention. Secondly, it is difficult to secure funding for further research if the prevalence of the problem is poorly defined. This may leave the UK equine population at risk should the disease profile suddenly alter for the worse.

  1. Hotel services for hypotonics in Ukraine: scientific-practical results of eco-nomic-organizational and marketing substantiation

    Pereyaslova Yuliya


    Full Text Available The article is dedicated to economic-organizational and marketing substantiation of the newest for Ukraine hotel service for patients with hypotension. The necessity of proposition of the market of such services is an extremely actual direction not only in hotel economy but in medical service of the country’s population today. It confirms the social targeting of the hotel service offer at the existent market, responsibility before the society and the future competitiveness of such hotel.

  2. A Trip to the Statler Hilton Hotel. The Special Education Curriculum Series.

    Kendall, Muriel

    A program designed for high school level work-study classes for students of limited mental ability presents specific curriculum methods and materials to teach information regarding positions available in the hotel industry. A field trip tour of the Boston Statler Hilton Hotel if the focal activity of the unit, and is accompanied by a history of…

  3. Human Resource Development in the Irish Hotel Industry: The Case of the Small Firm.

    Nolan, Clara


    A profile of small businesses in the Irish hotel industry shows that all claim to believe in human resource development but few practice it. Small hotels favor informal, specific job training focused on solution of immediate problems rather than long-term development. (Contains 119 references.) (SK)

  4. Communication Sufficiency Level of the Hotel Staff: A Research in Gaziantep Region

    Atınç Olcay


    Full Text Available To attain customer satisfaction at the offered product and services to customers are leading activity which increase profit rates in hotel enterprises. The level of employees’ communication competence with customers is one of the important activity which cause customer satisfaction at hotel prises. The aim of this study was to evaluate hotel employees communication competence by the hotel customers who have gotton higher education and also to identify whether do customers’ gender higher education level and occupation any effect of the evaluation of employees level of communication competence.To perform of this aim, the questionnaire form was filled out to 400 hotel customers who stayed at 7 different hotels at Gaziantep region. According to the result, the communication competence level of employees was found as good, while customers gender and higher education level did not have any effect to evaluate employees level of communication competence at the hotel enterprises. However, It was found that customers’ occupation was an effect to evaluate employees level of communication competence by the hotel customers.

  5. Exploring user-producer interaction in an online community : The case of Habbo Hotel

    Slot, M.


    This article attempts to explore the user-producer interaction in the online community of Habbo Hotel. Based on desk research, interviews, an online survey among more than 3000 Habbo Hotel users in The Netherlands and online discussion groups with 45 Habbos, three specific issues that illustrate the

  6. The effects of national culture on service quality towards a new model in the hotel sector

    Al Tayeb, Yasser Ahmed


    Global tourism has experienced remarkable international growth over the last half century. Recently, in 2003, worldwide tourist journeys reached 714.6 million with an annual growth rate of 4.3%19. This growth is reflected in an increase in international hotel guest numbers, hotel occupancy rates and




  8. Digital Marketing Budgets for Independent Hotels: Continuously Shifting to Remain Competitive in the Online World

    Leora Halpern Lanz


    Full Text Available The hotel marketing budget, typically amounting to approximately 4-5% of an asset’s total revenue, must remain fluid, so that the marketing director can constantly adapt the marketing tools to meet consumer communications methods and demands. This article suggests how an independent hotel can maximize their marketing budget by using multiple channels and strategies.

  9. Search Engine Marketing (SEM: Financial & Competitive Advantages of an Effective Hotel SEM Strategy

    Leora Halpern Lanz


    Full Text Available Search Engine Marketing and Optimization (SEO, SEM are keystones of a hotels marketing strategy, in fact research shows that 90% of travelers start their vacation planning with a Google search. Learn five strategies that can enhance a hotels SEO and SEM strategies to boost bookings.

  10. The Marketing Effectiveness of Hotel Facebook Pages: From Perspectives of Customers and Messages

    Leung, Xi Yu


    In the hotel industry, social media marketing has become a new trend hoteliers are chasing and an increasing number of hotels are using social media to promote their business. However, the marketing effectiveness of social media is still a big challenge in both academic and business world. Since social media marketing is totally different from…

  11. Management of relationship between customer satisfaction and services in hotel industry in Prishtina

    Dr.Sc. Shpresa Reshidi


    Full Text Available Nowadays, when companies more and more are oriented towards the customer, it is important to make a research on customer satisfaction. This paper will describe the management of relationship between customer satisfaction and services in hotel industry in Pristina. In the first part of the paper, review of the literature of different authors, from books and scientific publications. From the literature we achieved to understand customer relationship management, customer satisfaction and relationship between services and customer satisfaction. The literature review helped us to successfully carry out research for understanding the relationship between customer satisfaction and services in hotel industry. The second part of the paper includes research conducted by collecting data through self-administered questionnaire. The survey was conducted in five hotels in Pristina, where respondents through the questionnaire have expressed satisfaction with the services of the hotel. The collected data are presented through different tables, amounting to an analysis of the reliability of variables, the correlation between them and testing hypotheses through multivariate regression and contingency test. From the findings, we concluded that the tangible aspect of the hotel services, the seriousness aspect of the hotel services, the responsiveness aspect of the hotel services and the empathy aspect of the hotel services have a significant relation with customer satisfaction. But, the demographic variables did not have any significant relation with the level of customer satisfaction with services. Finally, from the obtained results it was possible to draw conclusions and recommendations for future researchers in this area.

  12. The impact of virtual reality functions of a hotel website on travel anxiety.

    Lee, Ook; Oh, Ji-Eun


    This study deals with the impact of virtual reality (VR) features that are embedded in a hotel website on travelers' anxiety. Having more information is thought to be a factor in relieving anxiety in travel. A hotel website can be a good place for gathering information about the accommodation. In this study, we posit that a hotel website with VR functions should lead to a reduction in travelers' anxiety about travel. We built a website of a hotel and used VR functions to show the exterior, the lobby, a guest room, and a restaurant through an interactive and spatial shot of the hotel images. The experiment was conducted with a premise that the subjects were about to embark on a journey to an unknown place and to stay at an unknown hotel whose website contained VR functions. The subjects were asked to play with VR functions of the hotel website and then to complete a survey with questions regarding the degree of anxiety on the travel and psychological relief that might have been perceived by the subjects. The result confirms our hypothesis that there is a statistically significant relationship between the degree of travel anxiety and psychological relief caused by the use of VR functions of a hotel website.

  13. Does Embedding Social Media Channels in Hotel Websites Influence Travelers' Satisfaction and Purchase Intentions?

    Aluri, Ajay Kumar


    In the Internet world today, social media channels have emerged as a top share of Internet usage, and more travelers have started using them to make their hotel plans and purchases. Because of the recommendations of researchers and practitioners, hotel organizations have already embraced social media and have embedded their links on their host…

  14. What Makes Hotel Expatriates Remain in Their Overseas Assignments: A Grounded Theory Study

    Ho, Zoe Ju-Yu


    In this study the researcher uses a qualitative research design to discover what makes hotel expatriates remain in their overseas assignments. In-depth interviews, participant observations, and personal documents are used as data collection methods. Four hotel expatriates are recruited as participants of the study. The collected interview…

  15. The comparison of the energy performance of hotel buildings using PROMETHEE decision-making method

    Vujosevic Milica L.


    Full Text Available Annual energy performance of the atrium type hotel buildings in Belgrade climate conditions are analysed in this paper. The objective is to examine the impact of the atrium on the hotel building’s energy needs for space heating and cooling, thus establishing the best design among four proposed alternatives of the hotels with atrium. The energy performance results are obtained using EnergyPlus simulation engine, taking into account Belgrade climate data and thermal comfort parameters. The selected results are compared and the hotels are ranked according to certain criteria. Decision-making process that resulted in the ranking of the proposed alternatives is conducted using PROMETHEE method and Borda model. The methodological approach in this research includes the creation of a hypothetical model of an atrium type hotel building, numerical simulation of energy performances of four design alternatives of the hotel building with an atrium, comparative analysis of the obtained results and ranking of the proposed alternatives from the building’s energy performance perspective. The main task of the analysis is to examine the influence of the atrium, with both its shape and position, on the energy performance of the hotel building. Based on the results of the research it can be to determine the most energy efficient model of the hotel building with atrium for Belgrade climate condition areas. [Projekat Ministarstva nauke Republike Srbije: Spatial, Environmental, Energy and Social aspects of the Developing Settlements and Climate Change - Mutual Impacts

  16. Concepto para un Nuevo Hotel Internacional de Varadero.

    José Diwaldo García Sánchez


    Full Text Available Este trabajo abarca la etapa de concepto para un nuevo hotel en las parcelas donde hoy se ubican las Cabañas del Sol y el Hotel Internacional en el balneario de Varadero. Este aumentaría de sobremanera la capacidad habitacional en dicha zona, considerada operadores del turismo como una de las mejores franjas de playa del mundo, proponemos un hotel muy actual en cuanto en su arquitectura y composición espacial con categoría cinco estrellas plus, 890 habitaciones y una tipología semicompacta. Para esto nos propusimos el empleo de los códigos formales y funcionales propios de las construcciones anteriores tales como la asimetría en las soluciones, simplicidad en los diseños, combinación de líneas rectas y curvas introduciendo formas orgánicas e interceptando volúmenes puros, transparencia lograda por el uso de grandes ventanales y dinamismo en las fachadas. Este concepto se elabora teniendo en cuenta los requerimientos específicos para una instalación de este tipo según las Normas Cubanas y la práctica internacional, para su concepción se tuvieron en cuenta las condiciones de suministros actuales del país y la opinión de muchos especialistas de la diversas ramas de la construcción, pues nuestro objetivo no es crear un concepto abstracto sino uno viable y construible.

  17. Optimized MBR for greywater reuse systems in hotel facilities.

    Atanasova, Natasa; Dalmau, Montserrat; Comas, Joaquim; Poch, Manel; Rodriguez-Roda, Ignasi; Buttiglieri, Gianluigi


    Greywater is an important alternative water source, particularly in semi-arid, touristic areas, where the biggest water demand is usually in the dry period. By using this source wisely, tourist facilities can substantially reduce the pressure to scarce water resources. In densely urbanized touristic areas, where space has high value, compact solutions such as MBR based greywater reuse systems appear very appropriate. This research focuses on technical and economical evaluation of such solution by implementing a pilot MBR to a hotel with separated grey water. The pilot was operated for 6 months, with thorough characterisation of the GW performed, its operation was monitored and its energy consumption was optimized by applying a control system for the air scour. Based on the pilot operation a design and economic model was set to estimate the feasibility (CAPEX, OPEX, payback period of investment) of appropriate scales of MBR based GW systems, including separation of GW, MBR technology, clean water storage and disinfection. The model takes into account water and energy prices in Spain and a planning period of 20 years. The results demonstrated an excellent performance in terms of effluent quality, while the energy demand for air-scour was reduced by up to 35.2%, compared to the manufacturer recommendations. Economical evaluation of the entire MBR based GW reuse system shows its feasibility for sizes already at 5 m(3)/day (60 PE). The payback period of the investment for hotels like the demonstration hotel, treating 30 m(3)/day is 3 years.


    Kemal BIRDIR


    Full Text Available The study was conducted to determine the managerial problems confronted by executive chefs working at 4 and 5-star hotels in Turkey. A survey developed by the researchers was employed as a data collection tool. Answers given by participants were analyzed using “T-test” and “ANOVA” analyses in order to determine whether there are significant differences of opinion on the subject (collated in answers to the survey questionnaire amongst executive chefs, based on answers given by them (expressed as average figures dependent upon such variables as their “Age”, “Gender”, “Educational Status” and “Star status of the hotel within which they worked.” The study results showed that the most important problem confronting executive chefs was “finding educated/trained kitchen personnel.” On the specific problem, “responsibility and authority is not clear within the kitchen,” there was a significant difference of opinion by the gender of the executive chefs. Moreover, there was a significant difference of opinion dependent upon the star status of the hotels within which the chefs worked on the problem of whether or not “the working hours of kitchen personnel were too long.” The findings suggest that there are important problems confronted by executive chefs. Moreover, male and female executive chefs have different opinions on the magnitudes of some specific problems. Whereas there are various reports and similar publications discussing problems faced by executive chefs, the present study is the first one in the literature that solely explore the managerial problems experienced at a kitchen context.

  19. UK photonics in defence and security

    Gracie, C.; Tooley, I.; Wilson, A.


    The UK is globally recognised as strong in Photonics. However its Photonics sector is fragmented and the size and sectors of interest have not previously been established. The UK government has instigated the formation of the Photonics Knowledge Transfer Network (PKTN) to bring the Photonics community together. The UK features in Defence & Security; Communications; Measurement; Medical Technology; Lighting; Solar Energy; Information Technology and Flat Panels. This expertise is scattered through out the UK in geographic areas each with a breadth of Photonic interests. The PKTN has mapped the UK capability in all Photonics sectors. This paper will present the capability of the Companies, Research Institutions and Infrastructure making up the Defence & Security Photonics scene in the UK. Large Defence companies in the UK are well known throughout the world. However, there are a large number of SMEs, which may not be as well known in the supply chain. These are being actively encouraged by the UK MoD to engage with the Defence & Security Market and shall be discussed here. The presentation will reference a number of organisations which help to fund and network the community, such as the Defence Technology Centres. In addition the Roadmap for Defence & Security in the UK, produced for the UK Photonics Strategy (July 2006) by the Scottish Optoelectronics Association will be described and the plans in taking it forward under the PKTN will be revealed.

  20. 24 CFR 203.16 - Certificate and contract regarding use of dwelling for transient or hotel purposes.


    ... use of dwelling for transient or hotel purposes. 203.16 Section 203.16 Housing and Urban Development... use of dwelling for transient or hotel purposes. Every application filed with respect to insurance of... housing or any part thereof covered by the mortgage for transient or hotel purposes, together with...