Application of Quality Assurance Mechanisms for Effective Library ...

African Journals Online (AJOL)

The main strategy used for implementation of quality assurance was integration of the library` services quality assurance agenda into the university structures and the quality assurance mechanisms available and used in Nigerian university libraries were programme accreditation and benchmarking of library systems.

Libraries\\\\\\' Nationwide Membership (Ghadir Quality Assessment Using SERVQUAL: Co-Libraries\\\\\\' Perspective

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Sirous Alidousti

2012-02-01

Full Text Available Ghadir Program has been developed to make direct access to academic universities’ resources. This program has been implemented in Ministry of Science, Research and Education by Iranian Research Institute for Information Science and Technology as the coordinating centre since 1999 in 240 libraries after a period of pilot run. After a couple of days, it was necessary to assess the quality of this program to make changes if required. Therefore, here the results of assessing the quality of services provided by the coordinating center from the viewpoint of participant libraries were presented. Servqual applied as the base for this quality assessment. The population of this research was the entire participants which consist of 240 libraries affiliated to 66 universities and research centers. The questionnaire as the research instrument was sent to the libraries’ managers and they were asked to give them to Ghadir Program agents to fill it as well. As the result, among the questionnaires returned form 131 libraries, 178 ones were analyzable. The satisfaction of participant libraries from the services received and the gap between these services and their expectations from the coordinating center was investigated. According to the findings, the satisfaction of libraries from this center was more than average (3.5 from 5. In the Servqual dimensions, empathy and responsiveness had the maximum and reliability had the minimum gap between services received and expectations from the coordinating center.

Integrating total quality management in a library setting

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Jurow, Susan

2013-01-01

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employ

Using focus groups to investigate service quality determinants for customer satisfaction in selected university libraries in Sri Lanka

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Chaminda Jayasundara

2010-01-01

Full Text Available This study aimed at establishing service quality determinants which may affect customer satisfaction in university libraries in Sri Lanka. Using the literature, 113 service quality determinants were identified. These were then reviewed by eight focus groups in four different universities. Forty of the determinants were perceived to be applicable to their context. The participants also added 14 quality requirements which they thought were not provided for in the list. Finally, the content and face validity of the 54 determinants were evaluated by a panel of experts who ultimately reduced them to 50. This study recommends the use of the identified quality determinants by library administrators and policymakers in the higher education sector in Sri Lanka to gauge the levels of customer satisfaction and assure quality of service.

Quality Management and Building Government Information Services.

Science.gov (United States)

Farrell, Maggie

1998-01-01

Discusses serving library-patron needs in terms of customer service and quality control. Highlights include tools for measuring the quality of service (e.g., the SERVQUAL survey), advisory boards or focus groups, library "service statements," changing patron needs, new information formats, and justifying depository library services. (JAK)

Improving Library Service Quality to Graduate Students: LibQual+[TM] Survey Results in a Practical Setting

Science.gov (United States)

Jankowska, Maria Anna; Hertel, Karen; Young, Nancy J.

2006-01-01

The LibQUAL+[TM] survey was conducted to determine user satisfaction and expectations concerning library service quality. The results of the "22 items and a box" constituted a rich source of information for the University of Idaho (UI) Library's strategic planning process. Focusing on graduate students, this study used three…

A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka

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Chaminda Jayasundara

2009-01-01

Full Text Available University library administrators in Sri Lanka have begun to search for alternative ways to satisfy their clientele on the basis of service quality. This article aims at providing a theoretical model to facilitate the identification of service quality attributes and domains that may be used to predict customer satisfaction from a service quality perspective. The effectiveness of existing service quality models such as LibQUAL, SERVQUAL and SERVPREF have been questioned. In that regard, this study developed a theoretical model for academic libraries in Sri Lanka based on the disconfirmation and performance-only paradigms. These perspectives were considered by researchers to be the core mechanism to develop service quality/customer satisfaction models. The attributes and domain identification of service quality was carried out with a stratified sample of 263 participants selected from postgraduate and undergraduate students and academic staff members from the faculties of Arts in four universities in Sri Lanka. The study established that responsiveness, supportiveness, building environment, collection and access, furniture and facilities, technology, Web services and service delivery were quality domains which can be used to predict customer satisfaction. The theoretical model is unique in its domain structure compared to the existing models. The model needs to be statistically tested to make it valid and parsimonious.

Service Quality: A Concept not Fully Explored.

Science.gov (United States)

Hernon, Peter; Nitecki, Danuta A.

2001-01-01

Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54…

Analysis of Environmental Friendly Library Based on the Satisfaction and Service Quality: study at Library “X”

Science.gov (United States)

Herdiansyah, Herdis; Satriya Utama, Andre; Safruddin; Hidayat, Heri; Gema Zuliana Irawan, Angga; Immanuel Tjandra Muliawan, R.; Mutia Pratiwi, Diana

2017-10-01

One of the factor that influenced the development of science is the existence of the library, which in this case is the college libraries. Library, which is located in the college environment, aims to supply collections of literatures to support research activities as well as educational for students of the college. Conceptually, every library now starts to practice environmental principles. For example, “X” library as a central library claims to be an environmental friendly library for practicing environmental friendly management, but the X library has not inserted the satisfaction and service aspect to the users, including whether it is true that environmental friendly process is perceived by library users. Satisfaction can be seen from the comparison between expectations and reality of library users. This paper analyzes the level of library user satisfaction with library services in the campus area and the gap between expectations and reality felt by the library users. The result of the research shows that there is a disparity between the hope of library management, which is sustainable and environmentally friendly with the reality in the management of the library, so that it has not given satisfaction to the users yet. The gap value of satisfaction that has the biggest difference is in the library collection with the value of 1.57; while for the smallest gap value is in the same service to all students with a value of 0.67.

Curry’s Study on the Quality of Public Library Reference Service to LGBTQ Youth

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Gregg A Stevens

2018-02-01

Full Text Available A Review of: Curry, A. (2005. If I ask, will they answer? Evaluating public library reference service to gay and lesbian youth. Reference & User Services Quarterly, 45(1, 65-75. Retrieved from https://www.jstor.org/journal/refuseserq Abstract Objective - To assess the quality of service provided by reference staff in public libraries when presented with a request for LGBTQ information by a young person. Design - Unobtrusive observation without informed consent. Setting - Public library branches in the greater Vancouver area, British Columbia, Canada. Subjects - Reference librarians. Methods - A 19-year-old posing as a high school student approached reference desk staff at 20 public library branches. The student proxy, “Angela”, was instructed to ask for books on forming a gay-straight alliance at her school and, if there was a full reference interview, to also ask for recommendations of novels that the group might read. She recorded the reactions, both verbal and nonverbal, using Reference and User Services Association guidelines as a template. Library administrators were aware of the potential visits and permitted the research, but the reference desk staff were not aware of a potential visit by the student proxy. The researcher claimed that her method, while deceptive, was necessary to obtain authentic reactions from the library staff. Main Results - Most reference librarians approached by Angela made adequate attempts to assist her, although a few library staff reacted negatively to her query. Half of the librarians reacted positively to the patron’s request, with most of the others providing neutral responses. Very few of the librarians actually taught the patron how to use the library’s catalog to search for materials, and most of the librarians were unable to find appropriate materials due to not knowing the appropriate search terms. Only three library staff showed overt disapproval of the search topic, such as frowning or rushing

Reliability and Validity of SERVQUAL Scores Used To Evaluate Perceptions of Library Service Quality.

Science.gov (United States)

Thompson, Bruce; Cook, Colleen

Research libraries are increasingly supplementing collection counts with perceptions of service quality as indices of status and productivity. The present study was undertaken to explore the reliability and validity of scores from the SERVQUAL measurement protocol (A. Parasuraman and others, 1991), which has previously been used in this type of…

Academic Libraries and Quality: An Analysis and Evaluation Framework

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Atkinson, Jeremy

2017-01-01

The paper proposes and describes a framework for academic library quality to be used by new and more experienced library practitioners and by others involved in considering the quality of academic libraries' services and provision. The framework consists of eight themes and a number of questions to examine within each theme. The framework was…

MARKETING LIBRARY SERVICES IN ACADEMIC LIBRARIES: A ...

African Journals Online (AJOL)

MARKETING LIBRARY SERVICES IN ACADEMIC LIBRARIES: A TOOL FOR SURVIVAL IN THE ... This article discusses the concept of marketing library and information services as an ... EMAIL FREE FULL TEXT EMAIL FREE FULL TEXT

Changing the Concept and Measure of Service Quality in Academic Libraries.

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Nitecki, Danuta A.

1996-01-01

The diagnostic instrument SERVQUAL has been developed to measure customer expectations and perceptions of service. This article describes a study that investigated how applicable SERVQUAL is to academic libraries and how influential the study's findings might be in changing concepts of the management of academic library services. Two SERVQUAL…

A Study on Librarian Service Providers' Awareness and Perceptions of Library Services for the Disabled

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Younghee Noh

2011-12-01

Full Text Available The purpose of this study is to improve library promotional marketing for the disabled by identifying requirements of public library disability services. This study aimed to investigate librarian service providers' awareness of library programs for the disabled in order to prepare a systematic plan for promoting such library services. Research methods used are a literature analysis and survey. First, the ratio of respondents with experience promoting activities and services for the disabled was less than 50%. Second, regarding methods for promoting library disability services, the respondents used library homepages, press releases, library user guides, library newsletters, and library pamphlets in that order. Third, when asked what kind of PR media the library disability service providers had experience with and how often they use it, library boards and banners were the most common response. Fourth, suggested improvements to the current design and content of PR materials included: clearer word choice (or greater understandability, more detailed descriptions, simpler layouts, and more interesting or eye-catching content in that order. Fifth, the library disability services which are in the most need of public relations were guide information for library disability services, Library and Information Service (DOI services and search services, using alternative materials and the library collection, and aiding the information search. Overall, when evaluating the promotion of disability services in Korea, the library's public relations for disabled services needs to improve because currently neither librarians nor the disabled community they are targeting has frequent or quality experience with it. Thus, the policy department for the library disability services must develop a variety of promotional strategies adjusted for each type of the disability and distribute PR materials to service providers individually, making sure to utilize effective PR

Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey.

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Robbins, Kathryn; Daniels, Kathleen

2001-01-01

This preliminary study was designed to benchmark patron perceptions of reference desk services at academic health science libraries, using a standard questionnaire. Responses were compared to determine the library that provided the highest-quality service overall and along five service dimensions. All libraries were rated very favorably, but none…

Library user metaphors and services

DEFF Research Database (Denmark)

Johannsen, Carl Gustav

that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of the book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false...

Higher-Order Factor Analysis as a Score Validity Evaluation Tool: An Example with a Measure of Perceptions of Library Service Quality.

Science.gov (United States)

Cook, Colleen; Thompson, Bruce

The SERVQUAL measure was developed by A. Parasuraman, L. Berry, and V. Zeithaml (1988) to measure perceptions of service quality, originally in the retailing sector. However, libraries and other educational institutions are also service providers. Librarians in particular have increasingly become interested in measuring quality of service as the…

Managing your library and its quality the ISO 9001 way

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Balagué, Núria

2011-01-01

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs

Library Services Online: Introducing Library Services for Online MBA Classes

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Slavin, Laura C.

2015-01-01

In this article, a librarian at Lincoln Memorial University creates library services for an MBA program offered entirely online that is in the early stages of development. The library services include a subject guide and 4 tutorials that will be added to the MBA online orientation. Other services include offering online office hours and…

Research into Learning Resulting from Quality School Library Media Service.

Science.gov (United States)

Marchant, Maurice P.; And Others

1984-01-01

This annotated bibliography of 20 research reports identifies what has been determined about the effects of library media services on learning and suggests methodologies available for similar studies. Organization is according to area of learning affected--academic achievement; language, reading, and library skills; mathematics; science; social…

Total Quality Management in Libraries: A Sourcebook.

Science.gov (United States)

O'Neil, Rosanna M., Comp.

Total Quality Management (TQM) brings together the best aspects of organizational excellence by driving out fear, offering customer-driven products and services, doing it right the first time by eliminating error, and maintaining inventory control without waste. Libraries are service organizations which are constantly trying to improve service.…

Insights into Library Services and Users from Qualitative Research.

Science.gov (United States)

Lincoln, Yvonna S.

2002-01-01

Describes a study that used interview data to adapt SERVQUAL, a survey to determine customer perceptions of service quality, to LibQUAL[TM], a Web-based survey to investigate users' perceptions of library service quality. Offers hypotheses regarding how data was categorized as it was. (Author/LRW)

Marketing library and information services in academic libraries in ...

African Journals Online (AJOL)

Marketing library and information services in academic libraries in Niger State, Nigeria. ... This study was designed to investigate the marketing of library services in academic libraries in Niger state, ... EMAIL FULL TEXT EMAIL FULL TEXT

Surviving the future academic libraries, quality and assessment

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Munde, Gail

2009-01-01

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. Complex and fragmented subject matter is synthesized into clear and logical presentation Focuses on current research and best practices International in scope.

Virtual Libraries: Service Realities.

Science.gov (United States)

Novak, Jan

2002-01-01

Discussion of changes in society that have resulted from information and communication technologies focuses on changes in libraries and a new market for library services with new styles of clients. Highlights client service issues to be considered when transitioning to a virtual library situation. (Author/LRW)

The impact of complaint management and service quality on organizational image: A case study at the Malaysian public university library

Science.gov (United States)

Tan, Pei Kian; Mohd Suradi, Nur Riza; Saludin, Mohamad Nasir

2013-04-01

Service failure frequently occurs. This affects customer expectations which lead to complaint. However, not all dissatisfied customers actually complain. Without customer feedback, it would be impossible for a company to know whether they needed a change for improvement. Thus, complaint management brings a learning experience to organization in order to provide better service. Therefore, it is important to identify customer dissatisfaction through a systematic complaint handling or management. The study proposes a model of systematic complaint management which applied to academic library as a tool of service recovery. As such, the main purpose of this study is to investigate the critical success factors of complaint management towards service quality, customer satisfaction, customer loyalty and the impact to organizational image at academic library. Three academic libraries have been identified and selected for this project, the Library of Tun Sri Lanang, UKM, UTeM and UNIMAS. Using the justice theory, this study investigates the perception of customers on complaint management in terms of outcomes they receive, procedures used by organization and interpersonal treatment. In this study, there are five factors of complaint management identified, which includes speed of recovery, management system, empowerment, culture and psychology and tangible compensation. A questionnaire was designed and used as the data gathering instrument. A total of 600 respondents participated in this study. Ten hypotheses were used to test the relationships between complaint management, service quality, customer satisfaction, customer loyalty and organizational image. To measure the construct relationships, Structural Equation Model (SEM) approach was used. The results show that management system (b = 0.210; p 0.05) do not influence service quality. The second part of this study uses confirmatory factor analysis (CFA) to analyze and confirm the conceptual model proposed in this research

Quality Assurance Strategies for User Friendly School Libraries in ...

African Journals Online (AJOL)

This paper examines the methods of school library services with the purpose to promote quality assurance-in- Nigeria school libraries. The recurring theme in this paper is the imperative that school libraries in Nigeria should be committed and contributed to the transformation agenda which is the key issues of equity and ...

Service Quality and Customer Satisfaction: An Assessment and Future Directions.

Science.gov (United States)

Hernon, Peter; Nitecki, Danuta A.; Altman, Ellen

1999-01-01

Reviews the literature of library and information science to examine issues related to service quality and customer satisfaction in academic libraries. Discusses assessment, the application of a business model to higher education, a multiple constituency approach, decision areas regarding service quality, resistance to service quality, and future…

The Presence of Web 2.0 Applications Is Associated with the Overall Service Quality of Library Websites. A Review of: Chua, A. Y. K., & Goh, D. H. (2010. A study of Web 2.0 applications in library websites. Library & Information Science Research, 32(3, 203-211.

Directory of Open Access Journals (Sweden)

Leslie Bussert

2011-03-01

Full Text Available Objective – To determine the prevalence and use of web 2.0 applications in library websites and to determine whether or not their presence enhances the quality of the sites.Design – Content analysis.Setting – Public and academic libraries in North America, Europe, and Asia.Subjects – A total of 120 academic and public library websites in English.Methods – This study identified and selected library websites from academic and public libraries using a combination of directories, ratings reports, and ranking lists from three geographic regions. Over a four-month period in 2009, three coders conducted a three-step content analysis of the selected library websites. This analysis was conducted after having established inter-coder reliability using Cohen’s Kappa and analytic procedure familiarity, using a randomly selected pilot set of 30 library websites. The remaining 90 websites were evenly distributed among the three coders for analysis. They determined whether web 2.0 applications were present, examined how those applications were used, and gave an overall appraisal of website quality. Coders inspected library website links, conducted site searches, used search engines, and searched within major social networking sites to determine the presence of web 2.0 applications. A quality framework classification scheme was used during coding to identify how the web 2.0 applications were being used within library websites. This framework was established around four dimensions of library services: information acquisition (blogs and wikis, information dissemination (Rich Site Summary, or “RSS”, information organization (social tagging, and information sharing (social networking and instant messaging. A five-point Likert scale was also used in concert with a website quality evaluation framework to assess the quality of the library websites. This framework included three aspects of website quality: system quality, information quality, and service

Service Innovation In Academic Libraries

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Scupola, Ada; Nicolajsen, Hanne Westh

2010-01-01

Purpose – The purpose of this article is to investigate whether management and employees in academic libraries involve users in library service innovations and what these user roles are. Design/methodology/approach – The article first reviews the literature focusing on innovation, new product...... development, new service development and library science with specific focus on users and management. Subsequently the research uses a case study approach to investigate management and customer involvement in a Danish academic library. Findings – Results from the case study show that academic libraries...... in academic library service innovations on the basis of an in-depth case study of a Danish academic library....

Uranium mining and metallurgy library information service under the network environment

International Nuclear Information System (INIS)

Tang Lilei

2012-01-01

This paper analyzes the effect of the network environment on the uranium mining and metallurgy of the information service. Introduces some measures such as strengthening professional characteristic literature resources construction, changing the service mode, building up information navigation, deepening service, meet the individual needs of users, raising librarian's quality, promoting the co-construction and sharing of library information resources, and puts forward the development idea of uranium mining and metallurgy library information service under the network environment. (author)

Self-Service Charge Systems: Current Technological Applications and Their Implications for the Future Library.

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Mardikian, Jackie

1995-01-01

Discusses a possible shift to self-service check-out systems for academic library patrons. Provides an annotated bibliography of 51 items that discuss the impact of self-service technology on the quality of service and customer satisfaction in libraries, service sectors, banking, and the vending industry. (LRW)

Evaluation and quality libraries performance : a view from Portugal and Brazil

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Melo, Luiza Baptista; Sampaio, Maria Imaculada

2003-01-01

The main purpose of this poster is to give a view of some projects, on evaluation and quality in libraries performances, which have been developed in Portugal and Brazil during the last ten years. Library services quality is a concept that librarians around of the world has been adopted, that is a way for assessing user needs, satisfaction, and better performance at the libraries. The two academic librarians present a brief description of some methods to obtain performance and quality measure...

Library Services Funding Assessment

Science.gov (United States)

Lorig, Jonathan A.

2004-01-01

The Glenn Technical Library is a science and engineering library that primarily supports research activities at the Glenn Research Center, and provides selected services to researchers at all of the NASA research centers. Resources available in the library include books, journals, CD-ROMs, and access to various online sources, as well as live reference and inter-library loan services. The collection contains over 77,000 books, 800,000 research reports, and print or online access to over 1,400 journals. Currently the library operates within the Logistics and Technical Information Division, and is funded as an open-access resource within the GRC. Some of the research units at the GRC have recently requested that the library convert to a "pay-for-services" model, in which individual research units could fund only those journal subscriptions for which they have a specific need. Under this model, the library would always maintain a certain minimum level of pooled-expense services, including the ready reference and book collections, and inter-library loan services. Theoretically the "pay-for-services" model would encourage efficient financial allocation, and minimize the extent to which paid journal subscriptions go unused. However, this model also could potentially negate the benefits of group purchases for journal subscriptions and access. All of the major journal publishers offer package subscriptions that compare favorably in cost with the sum of individual subscription costs for a similar selection of titles. Furthermore, some of these subscription packages are "consortium" purchases that are funded collectively by the libraries at multiple NASA research centers; such consortia1 memberships would be difficult for the library to pay, if enough GRC research units were to withdraw their pooled contributions. cost of collectively-funded journal access with the cost of individual subscriptions. My primary task this summer is to create the cost dataset framework, and

Emotional Branding as an Effort to Improve the Quality of Library Service in Order to Increase the Use of Library

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Neneng Komariah

2016-12-01

Full Text Available This paper is a study of implementation of emotional branding in library services.    Emotional branding is a new paradigm in marketing world. It means create emotional nuance and its objective is to create an emotional nearness between a brand and its consumer. The library as an institution which provide information services may implement emotional branding concept in creating emotional nuance which will build emotional nearness between the library and its users. It is hope that the emotional nearness  will create users’ satisfaction and  loyality, so the use of library will  increase. Emotional branding in library can be created through working performance of librarian who always try to create and maintain good relationships with users. Some strategies could be implemented, those are always ask the user first, ask their name and try to remember it, know information which usually needed, tell them when there is new information which relevant for them, create a situation that librarian always ready to help, show them that the librarian like to discuss with them, be a good listener, the librarian should be wear uniform with name tag, and be a mobile staff and ask the user if they need some helps.  The implementation of emotional branding in library services need a crucial change in mindset of library management in order to provide qualified services which suitable with users’ demand.

Emotional Branding as an Effort to Improve the Quality of Library Service in Order to Increase the Use of Library

Directory of Open Access Journals (Sweden)

Neneng Komariah

2018-01-01

Full Text Available This paper is a study of implementation of emotional branding in library services.    Emotional branding is a new paradigm in marketing world. It means create emotional nuance and its objective is to create an emotional nearness between a brand and its consumer. The library as an institution which provide information services may implement emotional branding concept in creating emotional nuance which will build emotional nearness between the library and its users. It is hope that the emotional nearness  will create users’ satisfaction and  loyality, so the use of library will  increase. Emotional branding in library can be created through working performance of librarian who always try to create and maintain good relationships with users. Some strategies could be implemented, those are always ask the user first, ask their name and try to remember it, know information which usually needed, tell them when there is new information which relevant for them, create a situation that librarian always ready to help, show them that the librarian like to discuss with them, be a good listener, the librarian should be wear uniform with name tag, and be a mobile staff and ask the user if they need some helps.  The implementation of emotional branding in library services need a crucial change in mindset of library management in order to provide qualified services which suitable with users’ demand.

Emotional Branding as an Effort to Improve the Quality of Library Service in Order to Increase the Use of Library

OpenAIRE

Neneng Komariah; Saleha Rodiah; Encang Saepudin

2016-01-01

This paper is a study of implementation of emotional branding in library services.    Emotional branding is a new paradigm in marketing world. It means create emotional nuance and its objective is to create an emotional nearness between a brand and its consumer. The library as an institution which provide information services may implement emotional branding concept in creating emotional nuance which will build emotional nearness between the library and its users. It is hope that the emotiona...

A QUALITY FUNCTION DEPLOYMENT APPLICATION IN IMPROVING LIBRARY SERVISES: THE CASE OF DUZCE UNIVERSITY CENTRAL LIBRARY

OpenAIRE

ÜNAL, Aslıhan; YILDIZ, Mehmet Selami

2017-01-01

University libraries have a great importance in accessing information fortheir intermediary role. In today’s world, developments in various areas leadsto new user needs and expectations. Libraries are obliged to improve currentservices and to adapt new developments. The purpose of this research is tocontribute to the improvement of the library services of Duzce University -astate university, was founded in 2006- by following Quality Function Deploymentmethodology. As a result of the research ...

Library 2.0 A New Service Model For Libraries

Directory of Open Access Journals (Sweden)

Agnes Erich

2007-01-01

Full Text Available The utilization of the new information and communication technologies implies a series of changes concerning the libraries. Currently it is spoken more and more about a new type of service offered by them, Library 2.0, which brings in foreground the user who becomes a modeler of the library services and resources. The information structures customer is not satisfied anymore by the unidirectional access to the resources, he wanted to be involved in the evaluation of them, making comments and sharing his ideas with another user. In this sense the library managers are looking for more efficient means to deliver services so that to obtain a proper feedback which enable them to take the best measures to make profitable them. Library 2.0 can be a solution for all these problems.

On the new situation to descend a basic level technology library information service work

International Nuclear Information System (INIS)

Sun Haiyan

2010-01-01

With information technology fast developing. library can give readers modernization service. The results of information technology revolution can be used in library. Information materials can be supplied by acoustic image and researching in internet. In this document, we analysis the characteristics, present situations and developments of grass-roots libraries. Discuss the questions in grass-roots science-technology library in nuclear industry, improving the grass-roots equipments, developing various data library, and how to improve the quality of information service in grass-roots library. (author)

Delivering Library Services to Remote Students.

Science.gov (United States)

Casado, Margaret

2001-01-01

Discusses library services at the University of Tennessee to reach off-campus and distance education students. Topics include online research; email; library instruction for faculty and students; Web interfaces; fax; telephone service; chat technology; the library's Web page; virtual classrooms; library links from a course management system; and…

Research evaluation support services in biomedical libraries.

Science.gov (United States)

Gutzman, Karen Elizabeth; Bales, Michael E; Belter, Christopher W; Chambers, Thane; Chan, Liza; Holmes, Kristi L; Lu, Ya-Ling; Palmer, Lisa A; Reznik-Zellen, Rebecca C; Sarli, Cathy C; Suiter, Amy M; Wheeler, Terrie R

2018-01-01

The paper provides a review of current practices related to evaluation support services reported by seven biomedical and research libraries. A group of seven libraries from the United States and Canada described their experiences with establishing evaluation support services at their libraries. A questionnaire was distributed among the libraries to elicit information as to program development, service and staffing models, campus partnerships, training, products such as tools and reports, and resources used for evaluation support services. The libraries also reported interesting projects, lessons learned, and future plans. The seven libraries profiled in this paper report a variety of service models in providing evaluation support services to meet the needs of campus stakeholders. The service models range from research center cores, partnerships with research groups, and library programs with staff dedicated to evaluation support services. A variety of products and services were described such as an automated tool to develop rank-based metrics, consultation on appropriate metrics to use for evaluation, customized publication and citation reports, resource guides, classes and training, and others. Implementing these services has allowed the libraries to expand their roles on campus and to contribute more directly to the research missions of their institutions. Libraries can leverage a variety of evaluation support services as an opportunity to successfully meet an array of challenges confronting the biomedical research community, including robust efforts to report and demonstrate tangible and meaningful outcomes of biomedical research and clinical care. These services represent a transformative direction that can be emulated by other biomedical and research libraries.

Measuring Service Quality in the Information Services Environment.

Science.gov (United States)

Maddox-Swan, Ruth

1998-01-01

The purpose of this research was to identify the service factors that influence judgments of customer satisfaction in the academic library/media center. The study, conducted at Florida State University examined the relative importance of these determinants of service quality and compared these results to earlier studies conducted with customers of…

Library performance and service competition developing strategic responses

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White, Larry Nash

2008-01-01

A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment. Written by a highly knowledgeable practitioner from the library field Experience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worlds Written to applicable to all types of libraries.

E-Services in Danish Research Libraries

DEFF Research Database (Denmark)

Scupola, Ada

2008-01-01

This chapter reports the findings of a case study of e-services adoption at research libraries. The case under consideration is Roskilde University Library (RUB), a research library supporting learning activities at Roskilde University. The research focuses on the main issues that RUB had to deal...... research libraries in Denmark. The main results can be summarized as follows: 1) Adoption of e-services has forced RUB to innovate rapidly. Innovation is driven, among other factors, by ICT developments (technology push), but innovation is also user-driven and pervasive throughout the organization.  2) E...... with in the process of adopting e-services and the future challenges that e-services provide for RUB. The chapter also presents the consequences of e-services adoption for Roskilde University library's organization, its business model and the relationships with customers, publishers (providers of knowledge) and other...

New challenges for the quality of librarian services delivery

OpenAIRE

Carvalho, Margarida; Dominguez, Caroline

2012-01-01

Purpose – The purpose of this paper is to reflect on the user's assessment of the level of quality of the library services of the Portuguese University of Trás‐os‐Montes e Alto Douro (UTAD) in order to identify its potential improvement. Design/methodology/approach – Following a literature review on library service quality assessment focusing on the ServQual, Lib Qual, or Biqual conceptual tools, a survey was designed and applied to a sample of the UTAD library's users, and then sub...

Telelibrary: Library Services via Satellite.

Science.gov (United States)

Liu, Rosa

1979-01-01

Investigates the provision of library services via satellite, explains briefly the operation and advantages of communication satellites, and discusses the various telecommunications equipment and services which, when coupled with satellite transmission, will enhance library activities. Demand trend projections for telecommunications services…

Reflection on the talent structure of knowledge-service oriented nuclear technology library

International Nuclear Information System (INIS)

Zhang Xue; Zhang Ruiping

2010-01-01

Nuclear technology library is the only authoritative organization in collection of nuclear technology literatures.It has exceptional advantage and a large number of customers with great requirement. With promotion of network and digitization of information resource, new situation is posed before nuclear technology library-transforming from traditional library to knowledge-service oriented library. In order to carry on knowledge service effectively and conveniently, a variety of talents are essential. So establishing a talent team with high quality and complete specialities is the fundamental guarantee. Based on a great deal research and discussion, requirements for establishment of a talent team are put forward in the paper and suggestion are present: 5 basic specialized talents are required in nuclear technology library, including organization and management talent, basic operation talent, search service talent, technology application talent, information development talent. (authors)

The Research Funding Service: a model for expanded library services

OpenAIRE

Means, Martha L.

2000-01-01

Traditionally, libraries have provided a modest amount of information about grants and funding opportunities to researchers in need of research funding. Ten years ago, the University of Washington (UW) Health Sciences Libraries and Information Center joined in a cooperative effort with the School of Medicine to develop a complete, library-based grant and funding service for health sciences researchers called the Research Funding Service. The library provided space, access to the library colle...

User library service expectations in health science vs. other settings: a LibQUAL+ Study.

Science.gov (United States)

Thompson, Bruce; Kyrillidou, Martha; Cook, Colleen

2007-12-01

To explore how the library service expectations and perceptions of users might differ across health-related libraries as against major research libraries not operating in a medical context; to determine whether users of medical libraries demand better library service quality, because the inability of users to access needed literature promptly may lead to a patient who cannot be properly diagnosed, or a diagnosis that cannot be properly treated. We compared LibQUAL+ total and subscale scores across three groups of US, Canadian and British libraries for this purpose. Anticipated differences in expectations for health as other library settings did not emerge. The expectations and perceptions are similar across different types of health science library settings, hospital and academic, and across other general research libraries.

Inter-library Service Brokerage in LicenseScript

NARCIS (Netherlands)

Chong, C.N.; Etalle, Sandro; Hartel, Pieter H.; Joosten, Rieks; Kleinhuis, Geert

Inter-library loan involves interaction among a dynamic number of digital libraries and users. Therefore, inter-library service management is complex. We need to handle different and conflicting requirements of services from the digital libraries and users. To resolve this problem, we present the

Health sciences library outreach to family caregivers: a call to service.

Science.gov (United States)

Howrey, Mary M

2018-04-01

This commentary discusses the information needs of family caregivers and care recipients in the United States. Health sciences library services and outreach activities that support family caregivers include: (1) advocacy, (2) resource building, and (3) programming and education. Ethical issues related to the privacy and confidentiality of clients are outlined in the commentary for information service providers. Also, continuing professional education resources are identified to assist librarians in providing high-quality information services for this special family caregiver population, such as those designed by the National Library of Medicine (NLM) through the NLM 4 Caregivers program.

Health sciences library outreach to family caregivers: a call to service

Directory of Open Access Journals (Sweden)

Mary M. Howrey

2018-04-01

Full Text Available This commentary discusses the information needs of family caregivers and care recipients in the United States. Health sciences library services and outreach activities that support family caregivers include: (1 advocacy, (2 resource building, and (3 programming and education. Ethical issues related to the privacy and confidentiality of clients are outlined in the commentary for information service providers. Also, continuing professional education resources are identified to assist librarians in providing high-quality information services for this special family caregiver population, such as those designed by the National Library of Medicine (NLM through the NLM 4 Caregivers program.

Possibilities for Proactive Library Services.

Science.gov (United States)

Morgan, Eric Lease

1999-01-01

Considers ways in which library services can be more proactive in today's networked-computer environment. Discusses how to find and use patterns of behavior, such as borrowing behavior and profiles of patrons' interests; making a CD-ROM with information describing the library's services and products; and reviving telephone reference. (LRW)

Service Standards for the Mobile/Social Library

Science.gov (United States)

Thomas, Lisa Carlucci

2010-01-01

Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

Marketing and Promotion of Library Services

Science.gov (United States)

Nicholas, Julie

As librarians we should be actively marketing and promoting our library services. This paper aims to demystify marketing for librarians. Practical solutions are provided on how to implement a marketing strategy, with particular emphasis on the value of using electronic information resources. It also shows the link between promoting library services and raising the profile of the library.

Customer service in libraries best practices

CERN Document Server

Harmon, Charles

2013-01-01

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

The Content of U .S. Library's Total Quality Management and Its Developmental Barriers

Directory of Open Access Journals (Sweden)

Chen-Yung Fan

1998-12-01

Full Text Available The total quality management (TQM is a process, a technique, a management style, a goal and a tool. Most important of all, TQM means quality service. However, these are concepts largely unfamiliar to libraries but which seem to have strong potential to offer new insights and strategies in library management. This paper attempts toexpound the theoretical advantages of TQM and the barriers of its application in U.S. libraries. [Article content in Chinese

科技大學圖書館服務品質評量指標之分析 An Analysis for Library Service Quality Indices of Technological University

Directory of Open Access Journals (Sweden)

Tai-Kuei Yu

2005-09-01

Full Text Available 知識經濟時代的來臨使得大學圖書館扮演的角色日益重要，網際網路的興起與普及化，科技大學師生需要多樣化，快速檢索資訊與共同使用知識的便利，使得過去衡 量圖書館服務的量表也顯得不適用。本研究主要目的是發展適合於網際網路時代的科技大學圖書館服務品質量表，參酌「服務滿意度」、「資訊服務品質」、「圖書 館服務品質」等領域的相關文獻，修訂「圖書館服務品質量表之構面」，形成「人員服務」、「檢索系統易用性」、「館藏取得便利」、「檢索設備服務」、「電子 期刊參考服務」、「館藏資源服務」等六個探索性因素構面，再以此六個因素構面為基礎，蒐集公、私立各一所科技大學圖書館使用者，回收共計469個有效樣 本，進行統計上的驗證。本研究發展的量表工具在驗證性因素分析及模式交叉驗證中，皆均獲得良好的信度、效度，最後針對公私立科大的服務品質指標進行相互比 較，並提出本研究限制及對後續研究與圖書館管理實務的若干建議。Library plays an increasingly important role in the age of knowledge-based economy. With the prosperity of the Internet, technological university readers need variously and rapidly search information, conveniently retrieve various information and knowledge sharing facilities. Hence, current models for measuring service quality of library are perceived as inapplicable as they are targeted primarily towards traditional library contexts. The main purpose of this study is to develop a comprehensive model and instrument for measuring library service quality in the Internet context. This study reviews the literature relating to service satisfaction, information service quality and library service quality, then proposes six exploratory dimensions of library service, including person service, easeful retrieval

Staff development and library services in academic libraries in ...

African Journals Online (AJOL)

Staff development and library services in academic libraries in Bayelsa and Delta States. ... Information Impact: Journal of Information and Knowledge Management ... Descriptive survey research design was used for this study, data was ...

Manual for Assessing the Quality of Health Sciences Libraries in Hospitals.

Science.gov (United States)

Bain, Christine A.; And Others

In compliance with legislation enacted by New York State in 1981, a manual of recommendations and standards for hospital libraries was developed (1) to assist in assessment of the quality of hospital library services; (2) to enable measurement of the improvement in individual institutions; and (3) to be used as criteria in the administration of…

Evaluation of products and services of a nursing library: user satisfaction

OpenAIRE

Cozin,Sheila Kátia; Turrini,Ruth Natalia Teresa

2008-01-01

The goal of the study was to evaluate the quality of the services provided by the library at the Nursing School of the University of São Paulo. A questionnaire evaluating users' satisfaction with the service was employed, covering five quality components: tangibles, reliability, responsiveness, assurance and empathy. The Satisfaction Rate was calculated through the degree of importance in relation to satisfaction. The analysis of the open-ended answers was quanti-qualitative. For Reliability ...

The Impact of Information Behavior in Academic Library Service Quality: A Case Study of the Science and Technology Area in Spain

Science.gov (United States)

Pinto, Maria; Fernandez-Marcial, Viviana; Gomez-Camarero, Carmen

2010-01-01

This research explores the extent of service quality in Spanish university science and technology libraries, based on the expectations and perceptions of their users: faculty and researchers. Users' information behavior is analyzed with the specially designed BiQual tool, which reveals specific needs such as the greater importance of electronic…

An Analysis of User Satisfaction of K University’s Library Service

Directory of Open Access Journals (Sweden)

Younghee Noh

2011-06-01

Full Text Available This study purposed to discover whether or not academic libraries reflect these changing roles. We selected K University as the research target and surveyed user satisfaction of materials, staff services, facilities, electronic devices, media, and so on. The research findings are as follows: 1 the frequency of library visits of University K was on the high side, 2 the primary purpose of using the academic library was associated with learning or reading, therefore, the most used library spaces were related to that, 3 the most used library materials were 'general books', the most unused were 'reference books', 4 the most preferred way to obtain needed materials when failing to find wanted materials was 'Contact librarian'. A similar phenomenon occurred in terms of facility use, 5 university K's users were usually satisfied with the loan policy, 6 the rate of users who don't know whether there is user education was very high, the rate of users who have no experience with user education was extremely low. These research findings can be referenced by library management to improve libraries' service quality and take advantage of complex spatial configurations.

The use of quality benchmarking in assessing web resources for the dermatology virtual branch library of the National electronic Library for Health (NeLH).

Science.gov (United States)

Kamel Boulos, M N; Roudsari, A V; Gordon, C; Muir Gray, J A

2001-01-01

In 1998, the U.K. National Health Service Information for Health Strategy proposed the implementation of a National electronic Library for Health to provide clinicians, healthcare managers and planners, patients and the public with easy, round the clock access to high quality, up-to-date electronic information on health and healthcare. The Virtual Branch Libraries are among the most important components of the National electronic Library for Health. They aim at creating online knowledge based communities, each concerned with some specific clinical and other health-related topics. This study is about the envisaged Dermatology Virtual Branch Libraries of the National electronic Library for Health. It aims at selecting suitable dermatology Web resources for inclusion in the forthcoming Virtual Branch Libraries after establishing preliminary quality benchmarking rules for this task. Psoriasis, being a common dermatological condition, has been chosen as a starting point. Because quality is a principal concern of the National electronic Library for Health, the study includes a review of the major quality benchmarking systems available today for assessing health-related Web sites. The methodology of developing a quality benchmarking system has been also reviewed. Aided by metasearch Web tools, candidate resources were hand-selected in light of the reviewed benchmarking systems and specific criteria set by the authors. Over 90 professional and patient-oriented Web resources on psoriasis and dermatology in general are suggested for inclusion in the forthcoming Dermatology Virtual Branch Libraries. The idea of an all-in knowledge-hallmarking instrument for the National electronic Library for Health is also proposed based on the reviewed quality benchmarking systems. Skilled, methodical, organized human reviewing, selection and filtering based on well-defined quality appraisal criteria seems likely to be the key ingredient in the envisaged National electronic Library for

Research data services in veterinary medicine libraries.

Science.gov (United States)

Kerby, Erin E

2016-10-01

The study investigated veterinary medicine librarians' experience with and perceptions of research data services. Many academic libraries have begun to offer research data services in response to researchers' increased need for data management support. To date, such services have typically been generic, rather than discipline-specific, to appeal to a wide variety of researchers. An online survey was deployed to identify trends regarding research data services in veterinary medicine libraries. Participants were identified from a list of contacts from the MLA Veterinary Medical Libraries Section. Although many respondents indicated that they have a professional interest in research data services, the majority of veterinary medicine librarians only rarely or occasionally provide data management support as part of their regular job responsibilities. There was little consensus as to whether research data services should be core to a library's mission despite their perceived importance to the advancement of veterinary research. Furthermore, most respondents stated that research data services are just as or somewhat less important than the other services that they provide and feel only slightly or somewhat prepared to offer such services. Lacking a standard definition of "research data" and a common understanding of precisely what research data services encompass, it is difficult for veterinary medicine librarians and libraries to define and understand their roles in research data services. Nonetheless, they appear to have an interest in learning more about and providing research data services.

Library Service to the Spanish Speaking.

Science.gov (United States)

Peterson, Anita R.

This manual was developed to formalize Inglewood Public Library's existing policies and programs regarding library services to the Spanish speaking, and to define future program goals. The introduction discusses why such services have been initiated, why the manual was developed, and the potential benefits the manual has for library…

The Ten Commandments revisited: the Qualities of Good Library Space

Directory of Open Access Journals (Sweden)

Andrew McDonald

2006-06-01

Full Text Available An increasing diversity of imaginative new academic libraries are being constructed around the world, successfully combining exciting architectural expression, inspiring internal spaces and good functionality. Library managers must have a strong vision for the new library and this should inspire the design and the whole building process. This paper explores the key qualities of good learning space, whether in new or refurbished buildings. It is suggested that, ideally, learning space should be functional, adaptable, accessible, varied, interactive, conducive, environmentally suitable, safe and secure, efficient and suitable for information technology. New space should also have “oomph”, capturing the minds of users and the spirit of the university. These indicative issues should be discussed in the brief and throughout the planning process, and the priority given to them will depend on the mission and culture of the library. Greater attention is being given to daylight, natural ventilation, cultural artwork, noise management, security, disabled access, information skills training and provision for e-services. Planning is increasingly centred on people or the learner, emphasising the need for social, interactive and collaborative learning spaces as well as for traditional spaces for quiet study and reflection. Some libraries are joined-up with other services. The academic library is an enduring physical ‘place’, providing a blended, hybrid environment of traditional and electronic services crucial for the future of our universities and their communities.

Investigations into Library Web-Scale Discovery Services

Directory of Open Access Journals (Sweden)

Jason Vaughan

2008-03-01

Full Text Available Web-scale discovery services for libraries provide deep discovery to a library’s local and licensed content, and represent an evolution, perhaps a revolution, for end user information discovery as pertains to library collections.  This article frames the topic of web-scale discovery, and begins by illuminating web-scale discovery from an academic library’s perspective – that is, the internal perspective seeking widespread staff participation in the discovery conversation.  This included the creation of a discovery task force, a group which educated library staff, conducted internal staff surveys, and gathered observations from early adopters.  The article next addresses the substantial research conducted with library vendors which have developed these services.  Such work included drafting of multiple comprehensive question lists distributed to the vendors, onsite vendor visits, and continual tracking of service enhancements.  Together, feedback gained from library staff, insights arrived at by the Discovery Task Force, and information gathered from vendors collectively informed the recommendation of a service for the UNLV Libraries.

Mobile technology for expansion of service range medan public library

Science.gov (United States)

Siregar, A. R.; Dewiyana, H.

2018-03-01

The information society, especially library users, expects an easier and faster way to get information and share knowledge. The library also implements the best way to provide the best service and the easiest way to disseminate and share information with its users. One technology that allows libraries more closely with their users is mobile technology. This paper aims to determine the basic conditions of mobile technology services and mobile services most needed library users, as well as constraints faced by libraries and users in the application of mobile technology. This paper will help libraries to develop better M-Library services in expanding the reach of library services. Methods of data collection were conducted through surveys through questionnaires, interviews, and direct observation. The results of the use of mobile technology applications in libraries bring great advantages to provide better library services and to improve accessibility of library resources in the easiest way, but due to lack of funds, lack of skills and lack of staff, many libraries are unable to provide this service with very successful.

Users' Satisfaction with Library Services: A Case Study of Delta State University Library

Science.gov (United States)

Ikolo, Violet E.

2015-01-01

The study focused on users' satisfaction with library services at the Delta State University main Library, Abraka, Delta State. The objective was to find out if users are satisfied with the services, facilities, the library environment, information sources and staff of the library. Using the descriptive survey design, the population for the study…

Invigorating Library Service Delivery through the Adoption of M ...

African Journals Online (AJOL)

Invigorating Library Service Delivery through the Adoption of M-Learning by Library Users in Nigeria. ... Nigerian School Library Journal ... so as to be at par with the libraries in the developed nations and to keep abreast Nigerian library users with the recent mobile technologies in the library services delivery in the world.

Multicultural Communities: Guidelines for Library Services. Third Edition

Science.gov (United States)

International Federation of Library Associations and Institutions (NJ1), 2009

2009-01-01

These Guidelines constitute the third edition of the International Federation of Library Associations (IFLA) "Multicultural Communities: "Guidelines for Library Services." This revision follows the IFLA Section of Library Services to Multicultural Populations' "2006-2010 Strategic Plans": to review and revise the…

Innovative public library services - staff-less or staff-intensive?

DEFF Research Database (Denmark)

Johannsen, Carl Gustav Viggo

2014-01-01

Purpose – Several recent library innovations seem to make professional and clerical staff superfluous such as automated loan and delivery equipment, staff-less libraries open in 80 hours a week, and virtual services, enabling users to search the library catalogue and make reservations of library...... materials from their home address. The purpose of this paper is to examine whether such developments will necessarily lead to a situation where public libraries become self-service institutions or to what extent self-service and innovative staff-intensive library services can develop and co......-exist. Furthermore, the paper will examine what challenges library leaders face and what they can do, and actually have done, to handle staff resistance and other related problems to the benefit of both the users, the local communities, and also, the staff, in particular, when introducing new and innovative services...

Transformation of Library Services in Nuclear Malaysia: e-SDI

International Nuclear Information System (INIS)

Mohd Hafizal Yusof; Nasaruddin Ahmad; Habibah Adnan

2015-01-01

In order to deliver its services to the public, library must have initiatives to attract the public on using their services. One of the services offered by the library is information packaging or Selective Dissemination of Information (SDI). SDI is services that enable the librarian to serve the user on upcoming information according to the users interest. Before this, librarian will package new publication or information regarding certain topics of the user need and deliver it to the target user frequently. Theorically, this service is connection between library and user and back to library again. Nuclear Malaysia Library has used Integrated Library Management Utilities (ILMU) since 2005. Through this system, there is one module known as Article Browsing where its function same with SDI. This paper will elaborate on transformation of SDI services from conventional to the electronic form. (author)

Digital reference service: trends in academic health science libraries.

Science.gov (United States)

Dee, Cheryl R

2005-01-01

Two years after the initial 2002 study, a greater number of academic health science libraries are offering digital reference chat services, and this number appears poised to grow in the coming years. This 2004 follow-up study found that 36 (27%) of the academic health science libraries examined provide digital chat reference services; this was an approximately 6% increase over the 25 libraries (21%) located in 2002. Trends in digital reference services in academic health science libraries were derived from the exploration of academic health science library Web sites and from digital correspondence with academic health science library personnel using e-mail and chat. This article presents an overview of the current state of digital reference service in academic health science libraries.

Library 2.0: Service for the Next-Generation Library

Science.gov (United States)

Casey, Michael E.; Savastinuk, Laura C.

2006-01-01

Libraries are changing. Funding limits and customer demands are transforming staffing levels, service models, access to resources, and services to the public. Administrators and taxpayers are seeking more efficient ways of delivering services to achieve greater returns on financial investments. In this article, the author discusses the benefits of…

Quality management as a strategy to support collection development in legal libraries

Directory of Open Access Journals (Sweden)

Ana Cláudia Carvalho de Miranda

2016-05-01

Full Text Available Libraries are seen as non-profit organizations, their main objective is to offer quality in information mediation, in order to meet the user´s specific information needs. Thus, as organizations, libraries need to apply management strategies that aim to guarantee its effectiveness and efficiency to ensure its survival. Amongst some strategies is quality management. This article aims to propose a debate regarding quality management applied to Collections Development in Legal Libraries. In order to attend these objectives, literature review was realized considering the areas of Quality, Collection Development. In this process, the research identifies the main characteristics applied to Law Libraries, characterizes Legal information as well as points out the main challenges in this area and possible solutions. Based on the reflections given, it can be confirmed that the role of the legal library is to disseminate legal information in the institutions to which they belong to, support legal decisions, work with law in its raw state so it can be interpreted, aiming to reach certain standards contributing to peace in society. It is concluded that for this process to be fulfilled it is necessary the effective implementation of strategies for ensuring the quality of the provided services.

Exposing Library Services with AngularJS

OpenAIRE

Jakob Voß; Moritz Horn

2014-01-01

This article provides an introduction to the JavaScript framework AngularJS and specific AngularJS modules for accessing library services. It shows how information such as search suggestions, additional links, and availability can be embedded in any website. The ease of reuse may encourage more libraries to expose their services via standard APIs to allow usage in different contexts.

75 FR 63516 - Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library...

Science.gov (United States)

2010-10-15

...: Elizabeth Lyons, Director of Special Events and Board Liaison, Institute of Museum and Library Services... and Library Services, related to museum and library services. If you need special accommodations due... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services...

Innovative United Kingdom Approaches To Measuring Service Quality.

Science.gov (United States)

Winkworth, Ian

2001-01-01

Reports on approaches to measuring the service quality of academic libraries in the United Kingdom. Discusses the role of government and the national background of quality measurement; measurement frameworks; better use of statistics; benchmarking; measuring user satisfaction; and possible future development. (Author/LRW)

Virtual Reference Services through Web Search Engines: Study of Academic Libraries in Pakistan

Directory of Open Access Journals (Sweden)

Rubia Khan

2017-03-01

Full Text Available Web search engines (WSE are powerful and popular tools in the field of information service management. This study is an attempt to examine the impact and usefulness of web search engines in providing virtual reference services (VRS within academic libraries in Pakistan. The study also attempts to investigate the relevant expertise and skills of library professionals in providing digital reference services (DRS efficiently using web search engines. Methodology used in this study is quantitative in nature. The data was collected from fifty public and private sector universities in Pakistan using a structured questionnaire. Microsoft Excel and SPSS were used for data analysis. The study concludes that web search engines are commonly used by librarians to help users (especially research scholars by providing digital reference services. The study also finds a positive correlation between use of web search engines and quality of digital reference services provided to library users. It is concluded that although search engines have increased the expectations of users and are really big competitors to a library’s reference desk, they are however not an alternative to reference service. Findings reveal that search engines pose numerous challenges for librarians and the study also attempts to bring together possible remedial measures. This study is useful for library professionals to understand the importance of search engines in providing VRS. The study also provides an intellectual comparison among different search engines, their capabilities, limitations, challenges and opportunities to provide VRS effectively in libraries.

Distance Learning Library Services in Ugandan Universities

Science.gov (United States)

Mayende, Jackline Estomihi Kiwelu; Obura, Constant Okello

2013-01-01

The study carried out at Makerere University and Uganda Martyrs University in 2010 aimed at providing strategies for enhanced distance learning library services in terms of convenience and adequacy. The study adopted a cross sectional descriptive survey design. The study revealed services provided in branch libraries in Ugandan universities were…

Research Data Services in European Academic Research Libraries

OpenAIRE

Tenopir, Carol; Talja, Sanna; Horstmann, Wolfram; Late, Elina; Hughes, Dane; Pollock, Danielle; Schmidt, Birgit; Baird, Lynn; Sandusky, Robert J.; Allard, Suzie

2017-01-01

Research data is an essential part of the scholarly record, and management of research data is increasingly seen as an important role for academic libraries. This article presents the results of a survey of directors of the Association of European Research Libraries (LIBER) academic member libraries to discover what types of research data services (RDS) are being offered by European academic research libraries and what services are planned for the future. Overall, the survey found that librar...

Application of social media to library service delivery: Perception of ...

African Journals Online (AJOL)

The study revealed that few of the social media identified are rarely relevant to library service delivery. Reference services, current awareness services, and library news postings were the types of library services that social media are applied. Results also indicated that there were benefits derived from using social media in ...

Evaluating School Library Information Services in the Digital Age.

Science.gov (United States)

Everhart, Nancy

2000-01-01

Discusses criteria for evaluating school library information services. Highlights include types of services; physical facilities; library usage; circulation statistics; changes due to technology; fill rate, or the percentage of successful searches for library materials; OPAC (online public access catalog) reports; observation; and examining…

Cross Support Transfer Service (CSTS) Framework Library

Science.gov (United States)

Ray, Timothy

2014-01-01

Within the Consultative Committee for Space Data Systems (CCSDS), there is an effort to standardize data transfer between ground stations and control centers. CCSDS plans to publish a collection of transfer services that will each address the transfer of a particular type of data (e.g., tracking data). These services will be called Cross Support Transfer Services (CSTSs). All of these services will make use of a common foundation that is called the CSTS Framework. This library implements the User side of the CSTS Framework. "User side" means that the library performs the role that is typically expected of the control center. This library was developed in support of the Goddard Data Standards program. This technology could be applicable for control centers, and possibly for use in control center simulators needed to test ground station capabilities. The main advantages of this implementation are its flexibility and simplicity. It provides the framework capabilities, while allowing the library user to provide a wrapper that adapts the library to any particular environment. The main purpose of this implementation was to support the inter-operability testing required by CCSDS. In addition, it is likely that the implementation will be useful within the Goddard mission community (for use in control centers).

Research on new information service model of the contemporary library

International Nuclear Information System (INIS)

Xin Pingping; Lu Yan

2010-01-01

According to the development of the internet and multimedia technology, the information service models in the contemporary library become both of the traditional and digital information service. The libraries in each country do their best to make the voluminous information and the complex technology be High-integrated in the background management, and also make the front interface be more and more convenient to the users. The essential characteristics of the information service of the contemporary library are all-in-one and humanness. In this article, we will describe several new hot information service models of the contemporary library in detail, such as individualized service, reference service, reference service and strategic information service. (authors)

Research evaluation support services in biomedical libraries

Directory of Open Access Journals (Sweden)

Karen Elizabeth Gutzman

2018-01-01

Conclusions: Libraries can leverage a variety of evaluation support services as an opportunity to successfully meet an array of challenges confronting the biomedical research community, including robust efforts to report and demonstrate tangible and meaningful outcomes of biomedical research and clinical care. These services represent a transformative direction that can be emulated by other biomedical and research libraries.

Automatization of the special library as a tool of the provision of the quality services for the readers

International Nuclear Information System (INIS)

Zendulkova, D.

2004-01-01

The article is concerned with the base principles of automation library activities. It deals with the problem of the activities selection intended for automation with regard to character of delivered library services as well as for user requirements. It analyzes the actual situation at our place in the field of libraries software menu. It also shows the reality that by the identification of the requirements on library system there exist many criteria that are advisable to be taken into account. The article briefly characterizes the latest trends in the field of library co-operation, actual used interchange formats of data processing and some new legislative documents related to libraries fond processing, which stimulate property of libraries software. In the next part the article analyzes the applications that are typical for a smaller library. These applications are administered by the database and searching system WinISIS including cataloguing of books and periodicals and charging (borrowing) system for example. It deals with available behaviour of libraries database exposure that is produced by this system on Internet as well as the possibilities of hypertext interface of libraries database with online accessible external information sources. In the conclusion are the mentioned services that the Centre of Scientific and Technical Information offers to the users and the persons concerned to the software tools for the automation of libraries. (author)

Automatization of the special library as a tool of the provision of the quality services for the readers

International Nuclear Information System (INIS)

Zendulkova, D.

2004-01-01

The presentation is concerned with the base principles of automation library activities. It deals with the problem of the activities selection intended for automation with regard to character of delivered library services as well as for user requirements. It analyzes the actual situation at our place in the field of libraries software menu. It also shows the reality that by the identification of the requirements on library system there exist many criteria that are advisable to be taken into account. The article briefly characterizes the latest trends in the field of library co-operation, actual used interchange formats of data processing and some new legislative documents related to libraries fond processing, which stimulate property of libraries software. In the next part the article analyzes the applications that are typical for a smaller library. These applications are administered by the database and searching system WinISIS including cataloguing of books and periodicals and charging (borrowing) system for example. It deals with available behaviour of libraries database exposure that is produced by this system on Internet as well as the possibilities of hypertext interface of libraries database with online accessible external information sources. In the conclusion are the mentioned services that the Centre of Scientific and Technical Information offers to the users and the persons concerned to the software tools for the automation of libraries. (author)

Digital reference service : libraries online 24/7

OpenAIRE

Vijayakumar, Manju; Vijayakumar, J. K.

2005-01-01

The integration of the Internet Technology in to Libraries has not changed its mission of providing excellent information service to users but it has added several new dimensions and opened new avenues to their tasks. Reference librarians, while assisting users in the library, now have an additional set of remote users, who access the reference service online, who are more demanding, less patient users who have greater expectations. This paper discusses the methods in Online Reference service...

Library services and user satisfaction in developing countries: a case study.

Science.gov (United States)

Mairaj, Muhammad Ijaz; Naseer, Mirza Muhammad

2013-12-01

Punjab Institute of Cardiology (PIC) is a recognised teaching hospital for cardiac care in the Punjab province of Pakistan. PIC has established a library to fulfil the research and information needs of health care professionals. This study aims to evaluate the satisfaction of users with the services of PIC library. A purposive sample of 15 health care professionals was selected. A semistructured interview technique based on an interview guide was used for collection of data. The data were qualitatively analysed using a thematic approach. Users of PIC library were satisfied with the library collection, organisation, reference and circulation services, staff attitudes, cooling and heating. They were concerned about library space, hours, furniture and environment, and suggested more availability of electronic library services, newer collections, better Internet access and comfortable furniture. The study proved useful to investigate users' satisfaction with the services of PIC library. It concludes that the PIC library should maintain and strengthen the services with which users are satisfied, and improve those about which they are concerned. The study will be useful to libraries in other developing countries for improvement in their services. © 2013 The authors. Health Information and Libraries Journal © 2013 Health Libraries Group.

The Use of Quality Benchmarking in Assessing Web Resources for the Dermatology Virtual Branch Library of the National electronic Library for Health (NeLH)

OpenAIRE

Boulos, MN Kamel; Roudsari, AV; Gordon, C; Gray, JA Muir

2001-01-01

Background In 1998, the U.K. National Health Service Information for Health Strategy proposed the implementation of a National electronic Library for Health to provide clinicians, healthcare managers and planners, patients and the public with easy, round the clock access to high quality, up-to-date electronic information on health and healthcare. The Virtual Branch Libraries are among the most important components of the National electronic Library for Health . They aim at creating online kno...

The National Library Service (SBN towards digital

Directory of Open Access Journals (Sweden)

Giuliana Sgambati

2003-12-01

Full Text Available In the sector of technologies for the Information Society, the General Direction for Library Heritage and Cultural Institutes has promoted two programs: · SBN: The National Library Service (Servizio Bibliotecario Nazionale · BDI: The Italian Digital Library (Biblioteca Digitale Italiana and another project, which was approved on March 18, 2003: · BDI&NTC: The Italian Digital Library and Cultural Tourist Network

School library services: A necessity | Fakandu | Information ...

African Journals Online (AJOL)

The research paper focused on the school library services as a necessity to all primary and secondary schools. The study discussed the concept and significance of school libraries in the community, it also explained the reading habits of school children as they utilize the library and the adoption of Information and ...

News from the Library: Scientific Information Service - service interruption

CERN Multimedia

2014-01-01

Techniques de l'Ingénieur has been part of the selection of databases offered by the Scientific Information Service for the last five years.   Unfortunately, as a consequence of budget reductions, and after careful consideration of all available options, we have to end this subscription. It will be still possible to purchase access to individual chapters via the Library services.  Furthermore, we are considering ending our subscriptions to Web of Science and Springer Materials (the Landolt-Börnstein database) during the course of 2015. We thank you for your understanding and welcome your feedback to library.desk@cern.ch

Charging Users for Library Service.

Science.gov (United States)

Cooper, Michael D.

1978-01-01

Examines the question of instituting direct charges for library service, using on-line bibliographic searching as an example, and contrasts this with the current indirect charging system where services are paid for by taxes. Information, as a merit good, should be supplied with or without direct charges, depending upon user status. (CWM)

75 FR 32818 - Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library...

Science.gov (United States)

2010-06-09

... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of Meeting. SUMMARY: This notice sets forth the agenda of...

75 FR 8139 - Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library...

Science.gov (United States)

2010-02-23

... policies with respect to the duties, powers, and authorities related to Museum and Library Services. If you... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and...

77 FR 24741 - Sunshine Act Meeting; National Museum and Library Services Board

Science.gov (United States)

2012-04-25

... Lyons, Special Events and Board Liaison, Institute of Museum and Library Services, 1800 M Street NW... Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of... Library Services Board. This notice also describes the function of the Board. Notice of the meeting is...

THE USE OF INFORMATION RESOURCES OF THE KNUKIM SCIENTIFIC LIBRARY FOR INFORMATION SERVICES PROVIDING

Directory of Open Access Journals (Sweden)

В. В. Степко

2017-10-01

, videos, text, interactive illustrations, hyperlinks, quotes and infographics. So, the scientific library of the Kiev National University of Culture and Arts is an important scientific, informational, educational and cultural center of the university, which provides formation of the scientific potential; offers modern forms of access to traditional and electronic resources; introduces new information technologies and provides high-quality information services.

The Value of Academic Libraries: Library Services as a Predictor of Student Retention

Science.gov (United States)

Murray, Adam; Ireland, Ashley; Hackathorn, Jana

2016-01-01

This study examined the predictive relationship between library use by individual students and their retention status in university settings. The methodology builds on a small number of previous studies to examine library use at the individual level to determine if use of specific library services is predictive of retention for freshmen and…

Virtual Reference Service in Academic Libraries in West Africa

Science.gov (United States)

Sekyere, Kwabena

2011-01-01

As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they…

Personalized Boutique Service: Critical to Academic Library Success?

Science.gov (United States)

Tilley, Elizabeth

2013-01-01

An academic library that focuses on delivering a personalized service is examined within the context of the boutique library model. It is suggested that a critical success factor in adopting a personalized, boutique-style service is acquiring knowledge and insight of our users. This, together with appropriate evaluation, will assist with providing…

Assessment of Data Management Services at New England Region Resource Libraries

Directory of Open Access Journals (Sweden)

Julie Goldman

2015-07-01

Full Text Available Objective: To understand how New England medical libraries are addressing scientific research data management and providing services to their communities. Setting: The National Network of Libraries of Medicine, New England Region (NN/LM NER contains 17 Resource Libraries. The University of Massachusetts Medical School serves as the New England Regional Medical Library (RML. Sixteen of the NER Resource Libraries completed this survey. Methods: A 40-question online survey assessed libraries’ services and programs for providing research data management education and support. Libraries shared their current plans and institutional challenges associated with developing data services. Results: This study shows few NER Resource Libraries currently integrate scientific research data management into their services and programs, and highlights the region’s use of resources provided by the NN/LM NER RML at the University of Massachusetts Medical School. Conclusions: Understanding the types of data services being delivered at NER libraries helps to inform the NN/LM NER about the eScience learning needs of New England medical librarians and helps in the planning of professional development programs that foster effective biomedical research data services.

Trends in hospital librarianship and hospital library services: 1989 to 2006.

Science.gov (United States)

Thibodeau, Patricia L; Funk, Carla J

2009-10-01

The research studied the status of hospital librarians and library services to better inform the Medical Library Association's advocacy activities. The Vital Pathways Survey Subcommittee of the Task Force on Vital Pathways for Hospital Librarians distributed a web-based survey to hospital librarians and academic health sciences library directors. The survey results were compared to data collected in a 1989 survey of hospital libraries by the American Hospital Association in order to identify any trends in hospital libraries, roles of librarians, and library services. A web-based hospital library report form based on the survey questions was also developed to more quickly identify changes in the status of hospital libraries on an ongoing basis. The greatest change in library services between 1989 and 2005/06 was in the area of access to information, with 40% more of the respondents providing access to commercial online services, 100% more providing access to Internet resources, and 28% more providing training in database searching and use of information resources. Twenty-nine percent (n = 587) of the 2005/06 respondents reported a decrease in staff over the last 5 years. Survey data support reported trends of consolidation of hospitals and hospital libraries and additions of new services. These services have likely required librarians to acquire new skills. It is hoped that future surveys will be undertaken to continue to study these trends.

Managing user queries using cloud services: KAUST library experience

KAUST Repository

Ramli, Rindra M.; Ba-Rayyan, Faten A.

2017-01-01

The provision of reference and information services are one of the major activities for academic libraries. Answering questions and providing relevant and timely answers for library users are just one of such services. Questions come in many format

Using SERVQUAL in health libraries across Somerset, Devon and Cornwall.

Science.gov (United States)

Martin, Susan

2003-03-01

This study provides the results of a survey conducted in the autumn of 2001 by ten NHS library services across Somerset, Devon and Cornwall. The aim of the project was to measure the service quality of each individual library and to provide an overall picture of the quality of library services within the south-west peninsula. The survey was based on SERVQUAL, a diagnostic tool developed in the 1980s, which measures service quality in terms of customer expectations and perceptions of service. The survey results have provided the librarians with a wealth of information about service quality. The service as a whole is perceived to be not only meeting but also exceeding expectations in terms of reliability, responsiveness, empathy and assurance. For the first time, the ten health library services can measure their own service quality as well as benchmark themselves against others.

Virtual Libraries: Service Realities.

Science.gov (United States)

Novak, Jan

This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not…

The National Library of Medicine Programs and Services, Fiscal Year 1974.

Science.gov (United States)

National Library of Medicine (DHEW), Bethesda, MD.

The activities and projects of the National Library of Medicine are described. New and continuing programs in library services and operations, on-line computer retrieval services, grants for library assistance, audiovisual programs, and health communications research are included. International activities of the Library are outlined. Summary…

Mobile phone applications and the utilization of library services in ...

African Journals Online (AJOL)

Mobile phone applications and the utilization of library services in the university of Calabar library, Calabar, Nigeria. ... Global Journal of Educational Research ... The findings revealed that there was a significant relationship between Tweeter apps and the utilization of library services, (r=0.57*, P<.05, df=223, rcritical=.

Library Assessment and Quality Assurance - Creating a Staff-Driven and User-Focused Development Process

Directory of Open Access Journals (Sweden)

Håkan Carlsson

2016-09-01

Full Text Available Objective – Gothenburg University Library has implemented a process with the goal to combine quality assurance and strategic planning activities. The process has bottom-up and top-down features designed to generate strong staff-involvement and long-term strategic stability. Methods – In 2008 the library started implementing a system in which each library team should state a number of improvement activities for the upcoming year. In order to focus the efforts, the system has gradually been improved by closely coupling a number of assessment activities, such as surveys and statistics, and connecting the activities to the long-term strategic plan of the library. Results – The activities of the library are now more systematically guided by both library staff and users. The system has resulted in increased understanding within different staff groups of changing external and internal demands, as well as the need for continuous change to library activities. Conclusion – Library assessment and external intelligence are important for tracking and improving library activities. Quality assurance and strategic planning are intricate parts in sustainable development of better and more effective services. The process becomes more effective when staff-driven and built upon systematic knowledge of present activities and users.

Public Library Services to Ethno-Cultural Minorities.

Science.gov (United States)

Schulte-Albert, Hans G.

1984-01-01

Report on development of multicultural and multilingual public library services in Federal Republic of Germany highlights influx of migratory workers, education, occupational training, efforts of public libraries to address information needs of foreign workers, illiteracy, and an international seminar titled "Books for Children from…

InfoGallery: Informative Arts Services for Physical Library Spaces

DEFF Research Database (Denmark)

Grønbæk, Kaj; Rohde, Anne; Sundararajah, Balasuthas

2006-01-01

Much focus in digital libraries research has been devoted to new online services rather than services for the visitors in the physical library. This paper describes InfoGallery, which is a web-based infrastructure for enriching the physical library space with informative art "exhibitions......" of digital library material and other relevant information, such as RSS news streams, event announcements etc. InfoGallery presents information in an aesthetically attractive manner on a variety of surfaces in the library, including cylindrical displays and floors. The infrastructure consists of a server...... structure, an editor application and a variety of display clients. The paper discusses the design of the infrastructure and its utilization of RSS, podcasts and manually edited news. Applications in the library domain are described and the experiences are discussed....

Bridging the Gaps: Measuring Cultural Competence among Future School Library and Youth Services Library Professionals

Science.gov (United States)

Hill, Renee Franklin; Kumasi, Kafi

2011-01-01

School library and youth services professionals must develop and display a strong sense of cultural competence to effectively serve their patrons. Cultural competence is defined here as one's ability to understand the needs of populations different from their own. This paper reports on the perceptions of school library and youth services students…

SOA-based digital library services and composition in biomedical applications.

Science.gov (United States)

Zhao, Xia; Liu, Enjie; Clapworthy, Gordon J; Viceconti, Marco; Testi, Debora

2012-06-01

Carefully collected, high-quality data are crucial in biomedical visualization, and it is important that the user community has ready access to both this data and the high-performance computing resources needed by the complex, computational algorithms that will process it. Biological researchers generally require data, tools and algorithms from multiple providers to achieve their goals. This paper illustrates our response to the problems that result from this. The Living Human Digital Library (LHDL) project presented in this paper has taken advantage of Web Services to build a biomedical digital library infrastructure that allows clinicians and researchers not only to preserve, trace and share data resources, but also to collaborate at the data-processing level. Copyright © 2010 Elsevier Ireland Ltd. All rights reserved.

Surveys of Online Information Service in Large Public Libraries.

Science.gov (United States)

Woy, James B.

1983-01-01

Reports results of 1983 survey of 25 public libraries and 1981 survey of 11 public libraries, both of which focused on facets of online information services--user fees, databases, documentation, equipment, miscellaneous services, and subject areas searched. The 1983 questionnaire and seven sources are appended. (EJS)

Educational services in health sciences libraries: an analysis of the periodical literature, 1975-1986.

Science.gov (United States)

Zachert, M J

1987-07-01

The periodical literature on group instructional services in health sciences libraries was analyzed to determine the nature of these services, their target audiences, and their institutional settings. Three kinds of reports were identified: descriptions of services (70%), reviews of the literature (10.5%), and future-oriented articles that advocate various group instructional services (19.5%). Five target audiences were identified: library users, staff, librarian peers, library science students, and patients. Instructional services were offered primarily in medical school/center libraries, hospital libraries, and the National Library of Medicine and its Regional Medical Libraries (RMLs). To a lesser extent, health sciences educational services are offered through other professional school libraries, library associations and consortia, and schools of library science. There are gaps in the literature in the areas of library experience with marketing, evaluation, administration of the offered educational services, and continuing education for health sciences librarians.

Adaptive technologies for library and information services for ...

African Journals Online (AJOL)

Adaptive technologies for library and information services for physically challenged in special education schools of Kaduna State. ... special education schools because; these are genuine demand from adaptive technology users of the library.

Activity-Based Costing in User Services of an Academic Library.

Science.gov (United States)

Ellis-Newman, Jennifer

2003-01-01

The rationale for using Activity-Based Costing (ABC) in a library is to allocate indirect costs to products and services based on the factors that most influence them. This paper discusses the benefits of ABC to library managers and explains the steps involved in implementing ABC in the user services area of an Australian academic library.…

Developing European Library Services in Changing Times

Directory of Open Access Journals (Sweden)

Paul Ayris

2012-01-01

Full Text Available The purpose of this article is to explain what academic and national libraries can do to continue to offer services and facilities at a time of economic difficulties. It identifies a number of methodologies and opportunities that are open to libraries and takes the view that it is never wise to waste a good crisis, because all threats are really opportunities in disguise. The article looks at the initial economic context for European research libraries and then examines ways in which libraries can tackle the threats which the current financial crisis poses. Joint procurement is one way in which libraries can achieve value for money, and the paper examines the role of JIS C Collections in the UK. Innovation through collaboration and shared services are also ways in which libraries can innovate/make savings in a cost-effective way by sharing the burden of costs around the partnership. The paper gives two examples: one which is now well established, the DART-Europe portal for Open Access e-theses; and one which is in the early stages of being discussed — a cloud-based solution for true collaborative cataloguing amongst the UK’s research and national libraries. The European Research Area (ERA and the contributions that libraries can make to this infrastructure through innovative EU project funding are analysed in some detail by looking at LI BER’s EU project portfolio. Finally, change and growth can come through changes to legal frameworks, and the paper looks at the Hargreaves review of copyright frameworks in the UK and the launch of the new library-based EU lobbying group for copyright reform, Information Sans Frontières (IS F.

The Adoption of Cloud Computing Technology for Library Services ...

African Journals Online (AJOL)

The study investigated the rationales for the adoption of cloud computing technology for library services in NOUN Library. Issues related to the existing computer network available in NOUN library such as LAN, WAN, rationales for the adoption of cloud computing in NOUN library such as the need to disclose their collections ...

(ICT) to Technical Services in Libraries

African Journals Online (AJOL)

The term technical services is used in this paper to refer to the major operations that are common to all Technical Services Divisions in libraries – namely, cataloguing, classification, indexing and abstracting. These activities have many repetitive components which used to be done manually. But today the new technology ...

Improving library services to people with disabilities

CERN Document Server

Deines-Jones, Courtney

2007-01-01

The book takes account of the key fact that to maximize their potential, people must have lifelong access to the information and services offered through books and libraries. Whether to address concerns of an ageing population or to enable all citizens to contribute fully through meaningful education and work opportunities, more emphasis is being given to promoting library services to people who have disabilities. This book is a compendium of articles focused on serving adults with disabilities in an international setting. From this book, librarians, policy makers and constituents will underst

Improving Library and Information Services: Use of Appropriate ...

African Journals Online (AJOL)

Information Communication Technology in Nigerian Libraries. Murtala Aliyu ... The focus of this paper is on how to improve services in libraries and information centers in. Nigeria by ..... games, video and educational materials. Database on ...

Construction of High-Quality Camel Immune Antibody Libraries.

Science.gov (United States)

Romão, Ema; Poignavent, Vianney; Vincke, Cécile; Ritzenthaler, Christophe; Muyldermans, Serge; Monsion, Baptiste

2018-01-01

Single-domain antibodies libraries of heavy-chain only immunoglobulins from camelids or shark are enriched for high-affinity antigen-specific binders by a short in vivo immunization. Thus, potent binders are readily retrieved from relatively small-sized libraries of 10 7 -10 8 individual transformants, mostly after phage display and panning on a purified target. However, the remaining drawback of this strategy arises from the need to generate a dedicated library, for nearly every envisaged target. Therefore, all the procedures that shorten and facilitate the construction of an immune library of best possible quality are definitely a step forward. In this chapter, we provide the protocol to generate a high-quality immune VHH library using the Golden Gate Cloning strategy employing an adapted phage display vector where a lethal ccdB gene has to be substituted by the VHH gene. With this procedure, the construction of the library can be shortened to less than a week starting from bleeding the animal. Our libraries exceed 10 8 individual transformants and close to 100% of the clones harbor a phage display vector having an insert with the length of a VHH gene. These libraries are also more economic to make than previous standard approaches using classical restriction enzymes and ligations. The quality of the Nanobodies that are retrieved from immune libraries obtained by Golden Gate Cloning is identical to those from immune libraries made according to the classical procedure.

The value of Web-based library services at Cedars-Sinai Health System.

Science.gov (United States)

Halub, L P

1999-07-01

Cedars-Sinai Medical Library/Information Center has maintained Web-based services since 1995 on the Cedars-Sinai Health System network. In that time, the librarians have found the provision of Web-based services to be a very worthwhile endeavor. Library users value the services that they access from their desktops because the services save time. They also appreciate being able to access services at their convenience, without restriction by the library's hours of operation. The library values its Web site because it brings increased visibility within the health system, and it enables library staff to expand services when budget restrictions have forced reduced hours of operation. In creating and maintaining the information center Web site, the librarians have learned the following lessons: consider the design carefully; offer what services you can, but weigh the advantages of providing the services against the time required to maintain them; make the content as accessible as possible; promote your Web site; and make friends in other departments, especially information services.

Area health education centers and health science library services.

Science.gov (United States)

West, R T; Howard, F H

1977-07-01

A study to determine the impact that the Area Health Education Center type of programs may have on health science libraries was conducted by the Extramural Programs, National Library of Medicine, in conjunction with a contract awarded by the Bureau of Health Manpower, Health Resources Administration, to develop an inventory of the AHEC type of projects in the United States. Specific study tasks included a review of these programs as they relate to library and information activities, on-site surveys on the programs to define their needs for library services and information, and a categorization of library activities. A major finding was that health science libraries and information services are generally not included in AHEC program planning and development, although information and information exchange is a fundamental part of the AHEC type of programs. This study suggests that library inadequacies are basically the result of this planning failure and of a lack of financial resources; however, many other factors may be contributory. The design and value of library activities for these programs needs explication.

Developing a Marketing Orientation in Hospital Library Services: A Case Report.

Science.gov (United States)

Delawska-Elliott, Basia; Grinstead, Carrie; Martin, Heather J

2015-01-01

When the four Providence Health & Services libraries in Oregon regionalized services and resources, the transition, which was originally met with apprehension from some library users, turned out to be a resounding success. Despite a loss of two-thirds of the professional staff and a decreased budget, the new regionalized library experienced an increase in business and recognition. While many factors contributed to the success, a creative marketing and outreach campaign was a key component. This column describes the steps taken to promote regionalized library reference services and online resources.

Review of Full Spectrum of Services offered at Special Libraries

Directory of Open Access Journals (Sweden)

Fatemeh Assian

2009-12-01

Full Text Available   Special libraries fill a very important role in providing services to corporate users. The necessity to identify and promote the full spectrum of services offered by these type of libraries is felt more than ever. The present paper attempts to describe these services by reviewing the literature published in this respect.

Library analytics and metrics using data to drive decisions and services

CERN Document Server

2015-01-01

This book will enable libraries to make informed decisions, develop new services and improve user experience by collecting, analysing and utilising data. With the wealth of data available to library and information services, analytics are the key to understanding your users and your field of operations better and improving the services that you offer. This book sets out the opportunities that analytics present to libraries, and provides inspiration for how they can use the data within their systems to help inform decisions and drive services. Using case studies to provide real-life examples of current developments and services, and packed full of practical advice and guidance for libraries looking to realise the value of their data, this will be an essential guide for librarians and information professionals. This volume will bring together a group of internationally recognised experts to explore some of the key issues in the exploitation of data analytics and metrics in the library and cultural heritage sect...

Virtual in-service training from the librarians' point of view in libraries of medical sciences universities in Tehran

Science.gov (United States)

Mohaghegh, Niloofar; Raiesi Dehkordi, Puran; Alibeik, MohammadReza; Ghashghaee, Ahmad; Janbozorgi, Mojgan

2016-01-01

Background: In-service training courses are one of the most available programs that are used to improve the quantity and quality level of the staff services in various organizations, including libraries and information centers. With the advent of new technologies in the field of education, the problems and shortcomings of traditional in-service training courses were replaced with virtual ones. This study aimed to evaluate the virtual in-service training courses from the librarians' point of view in libraries of state universities of medical sciences in Tehran. Methods: This was a descriptive- analytical study. The statistical population consisted of all librarians at libraries of universities of medical sciences in Tehran. Out of 103 librarians working in the libraries under the study, 93 (90%) participated in this study. Data were collected, using a questionnaire. Results: The results revealed that 94/6% of librarians were satisfied to participate in virtual in-service training courses. In this study, only 45 out of 93 participants said that the virtual in-service courses were held in their libraries. Of the participants, 75.6% were satisfied with the length of training courses, and one month seemed to be adequate time duration for the librarians to be more satisfied. The satisfaction level of the individuals who participated in in-service courses of the National Library was moderate to high. A total of 84.4% participants announced that the productivity level of the training courses was moderate to high. The most important problem with which the librarians were confronted in virtual in-service training was the "low speed of the internet and inadequate computer substructures". Conclusion: Effectiveness of in-service training courses from librarians’ point of view was at an optimal level in the studied libraries. PMID:28491833

Virtual in-service training from the librarians' point of view in libraries of medical sciences universities in Tehran.

Science.gov (United States)

Mohaghegh, Niloofar; Raiesi Dehkordi, Puran; Alibeik, MohammadReza; Ghashghaee, Ahmad; Janbozorgi, Mojgan

2016-01-01

Background: In-service training courses are one of the most available programs that are used to improve the quantity and quality level of the staff services in various organizations, including libraries and information centers. With the advent of new technologies in the field of education, the problems and shortcomings of traditional in-service training courses were replaced with virtual ones. This study aimed to evaluate the virtual in-service training courses from the librarians' point of view in libraries of state universities of medical sciences in Tehran. Methods: This was a descriptive- analytical study. The statistical population consisted of all librarians at libraries of universities of medical sciences in Tehran. Out of 103 librarians working in the libraries under the study, 93 (90%) participated in this study. Data were collected, using a questionnaire. Results: The results revealed that 94/6% of librarians were satisfied to participate in virtual in-service training courses. In this study, only 45 out of 93 participants said that the virtual in-service courses were held in their libraries. Of the participants, 75.6% were satisfied with the length of training courses, and one month seemed to be adequate time duration for the librarians to be more satisfied. The satisfaction level of the individuals who participated in in-service courses of the National Library was moderate to high. A total of 84.4% participants announced that the productivity level of the training courses was moderate to high. The most important problem with which the librarians were confronted in virtual in-service training was the "low speed of the internet and inadequate computer substructures". Conclusion: Effectiveness of in-service training courses from librarians' point of view was at an optimal level in the studied libraries.

Evaluating the Impact of a Special Library and Information Service

Science.gov (United States)

Botha, Erika; Erasmus, Rene; van Deventer, Martie

2009-01-01

The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the…

The construction of knowledge service system in professional libraries

International Nuclear Information System (INIS)

Zhang Xue

2014-01-01

In this paper, the challenges for the professional libraries under the new situation are pointed out. Combined with characteristics of knowledge service, its hierarchical structure is proposed and elaborated. It also describes the practices and outcomes obtained from the construction of knowledge service system of nuclear science and technology library. Recommendations for its future work are also presented. (author)

Call Us: Development of a Library Telephone Enquiry Service

Science.gov (United States)

Burke, Liz; Beranek, Lea

2006-01-01

The authors detail the trial and piloting of a telephone enquiry service (TES) at the Bundoora Campus Library at La Trobe University in order to attempt to resolve the balance between telephone and face-to-face enquiries at the library service desk. They investigated various options throughout 2001 and 2002 and settled on a centralised service…

E-Commerce for Library Promotion and Sustainability: How Library Technicians Can Market Themselves and Their Library's Services Online

Science.gov (United States)

von Retzlaff, Lothar

2006-01-01

As players in the delivery of services and online information, libraries are in the best position to use staff expertise and the technology they have developed to foster community awareness of social, professional and commercial interactions on the internet. Historically, libraries have been progressive institutions, undertaking constant…

The role of Customer Involvement in Library E-services

DEFF Research Database (Denmark)

Scupola, Ada; Nikolajsen, H. W.

2009-01-01

We investigate customer involvement in the development of e-service within research Libraries. By revisiting earlier research on innovation processes as well as newer research on new product and new service development we derive a conceptual model on different actors that are important in the pro......We investigate customer involvement in the development of e-service within research Libraries. By revisiting earlier research on innovation processes as well as newer research on new product and new service development we derive a conceptual model on different actors that are important...

Using Cloud Services for Library IT Infrastructure

OpenAIRE

Erik Mitchell

2010-01-01

Cloud computing comes in several different forms and this article documents how service, platform, and infrastructure forms of cloud computing have been used to serve library needs. Following an overview of these uses the article discusses the experience of one library in migrating IT infrastructure to a cloud environment and concludes with a model for assessing cloud computing.

Marketing library and information services II a global outlook

CERN Document Server

Gupta, Dinesh K; Massisimo, Angels

2013-01-01

With contributions from library and information professionals (practitioners, researchers, faculty members, consultants, and others), Marketing Library and Information Services: A Global Outlook highlights a variety of exemplary LIS marketing practices and efforts from around the globe. The following broad topics are explored: changing marketing concepts; marketing library

76 FR 10916 - Sunshine Act Meeting of the National Museum and Library Services Board

Science.gov (United States)

2011-02-28

... Lyons, Special Events and Board Liaison, Institute of Museum and Library Services, 1800 M Street, NW... Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of... Library Services Board. This notice also describes the function of the Board. Notice of the meeting is...

A Model Assessing Relevant Factors in Building Minority Library Service.

Science.gov (United States)

Bonin, Kenneth Roy

1983-01-01

Presents research design applicable to definition of minority library service needs for any minority language group in Canada, focusing on French-speaking population outside Quebec. Profiles of the target group's population, culture, needs, and library services are highlighted. Five sources are given. (EJS)

Outsourcing of Corporate Information Services: Implications for Redesigning Corporate Library Services.

Science.gov (United States)

Agada, John

1996-01-01

Examines the trend in outsourcing information services and suggests it threatens the survival of corporate libraries. Topics include changes in the competitive corporate environment; characteristics of outsourceable services; managing change; redesigning the corporate librarian's role; and implications for redesigning corporate information…

Short Communication: Toward Improving Library and Information ...

African Journals Online (AJOL)

Nigerian libraries operate in an environment characterised by weak institutional and social support for libraries and the demanding challenges of the digital society. At the same time, the libraries need to embrace philosophies and strategies for developing quality systems and providing quality services. The paper discusses ...

Factors Influencing Virtual Patron Satisfaction with Online Library Resources and Services

Directory of Open Access Journals (Sweden)

Katherine Tyler

2011-07-01

Full Text Available College students are accessing virtual libraries whether they are on campus or learning from a distance. Academic institutions serving virtual patrons must remain focused on meeting the needs of those library users by continually examining their preferences, their searching behavior, and the information they seek. The purpose of this research was to determine if virtual patrons are satisfied with the resources and services being provided by a university’s online library. Following a web-based survey, demographic characteristics of students were analyzed to determine if any influenced students’ satisfaction. Using analysis of variance, correlation, and descriptive statistics, several demographic factors were found to influence student satisfaction with the library’s online resources: age, gender, achieved educational level, student status, and computer experience. One factor, computer experience, was found to influence student satisfaction with the library’s online services. Overall, students reported satisfaction with the university’s online library resources and services. Comments submitted to open-ended questions regarding areas for improvement to the online library provide library administrators with avenues for development to increase awareness of library services, focus improvement in navigation, and enhance student satisfaction.

Information-seeking behavior of basic science researchers: implications for library services.

Science.gov (United States)

Haines, Laura L; Light, Jeanene; O'Malley, Donna; Delwiche, Frances A

2010-01-01

This study examined the information-seeking behaviors of basic science researchers to inform the development of customized library services. A qualitative study using semi-structured interviews was conducted on a sample of basic science researchers employed at a university medical school. The basic science researchers used a variety of information resources ranging from popular Internet search engines to highly technical databases. They generally relied on basic keyword searching, using the simplest interface of a database or search engine. They were highly collegial, interacting primarily with coworkers in their laboratories and colleagues employed at other institutions. They made little use of traditional library services and instead performed many traditional library functions internally. Although the basic science researchers expressed a positive attitude toward the library, they did not view its resources or services as integral to their work. To maximize their use by researchers, library resources must be accessible via departmental websites. Use of library services may be increased by cultivating relationships with key departmental administrative personnel. Despite their self-sufficiency, subjects expressed a desire for centralized information about ongoing research on campus and shared resources, suggesting a role for the library in creating and managing an institutional repository.

Introducing New Library Services: Nuclear Malaysia Gallery Photos and Videos

International Nuclear Information System (INIS)

Mohd Hafizal Yusof; Nasaruddin Ahmad; Habibah Adnan

2015-01-01

The main purpose of the existing of library is to preserve books and journals for the organizations main business. The role of library itself is to organize the books such as borrowing and renewal services as consulting their customers on getting the best references for the customers need and demand. Nowadays, the role of library also expands and the need for storing and preserving non-monograph resources such as photo and video also increase. Follow that current situation, Nuclear Malaysia's Library also take a step forwards by introducing new services so called Photo and Video Gallery. Realizing that Nuclear Malaysia also have their valuable photo and video that contains so called memorable moment and must be preserve for future reference, the management of Nuclear Malaysia's Library have decided to buy the system so called P-Canvas. The main purpose of this paper is to explain the library new services, Photo and Video Gallery, development and advantage of this system in storing and preserving Nuclear Malaysia's photo and video. (author)

Internet and Its Contributions to Library Services

Directory of Open Access Journals (Sweden)

Yaşar Çelik

1995-06-01

Full Text Available This paper examines the major Internet services such as email, telnet and ftp and describes various information discovery and retrieval tools such as gopher, WAIS, and WWW. It also discusses the contributions of the Internet to library and information services.

The medical libraries of Vietnam--a service in transition.

Science.gov (United States)

Brennen, P W

1992-07-01

The medical libraries of Vietnam maintain high profiles within their institutions and are recognized by health care professionals and administrators as an important part of the health care system. Despite the multitude of problems in providing even a minimal level of medical library services, librarians, clinicians, and researchers nevertheless are determined that enhanced services be made available. Currently, services can be described as basic and unsophisticated, yet viable and surprisingly well organized. The lack of hard western currency required to buy materials and the lack of library technology will be major obstacles to improving information services. Vietnam, like many developing nations, is about to enter a period of technological upheaval, which ultimately will result in a transition from the traditional library limited by walls to a national resource that will rely increasingly on electronic access to international knowledge networks. Technology such as CD-ROM, Integrated Services Digital Network (ISDN), and satellite telecommunication networks such as Internet can provide the technical backbone to provide access to remote and widely distributed electronic databases to support the information needs of the health care community. Over the long term, access to such databases likely will be cost-effective, in contrast to the assuredly astronomical cost of building a comparable domestic print collection. The advent of new, low-cost electronic technologies probably will revolutionize health care information services in developing nations. However, for the immediate future, the medical libraries of Vietnam will require ongoing sustained support from the international community, so that minimal levels of resources will be available to support the information needs of the health care community. It is remarkable, and a credit to the determination of Vietnam's librarians that, in a country with a legacy of war, economic deprivation, and international isolation

Fee-based services in sci-tech libraries

CERN Document Server

Mount, Ellis

2013-01-01

This timely and important book explores how fee-based services have developed in various types of sci-tech libraries. The authoritative contributors focus on the current changing financial aspects of the sci-tech library operation and clarify for the reader how these changes have brought about conditions in which traditional methods of funding are no longer adequate. What new options are open and how they are best being applied in today's sci-tech libraries is fully and clearly explained and illustrated. Topics explored include cost allocation and cost recovery, fees for computer searching, an

Research data services in veterinary medicine libraries

Directory of Open Access Journals (Sweden)

Erin E. Kerby, MSI

2017-01-01

Conclusions: Lacking a standard definition of ‘‘research data’’ and a common understanding of precisely what research data services encompass, it is difficult for veterinary medicine librarians and libraries to define and understand their roles in research data services. Nonetheless, they appear to have an interest in learning more about and providing research data services.

Pre-Service Teachers' Use of Library Databases: Some Insights

Science.gov (United States)

Lamb, Janeen; Howard, Sarah; Easey, Michael

2014-01-01

The aim of this study is to investigate if providing mathematics education pre-service teachers with animated library tutorials on library and database searches changes their searching practices. This study involved the completion of a survey by 138 students and seven individual interviews before and after library search demonstration videos were…

Promoting effective use of library resources and services at Kwame ...

African Journals Online (AJOL)

This explains why various library services have been developed to promote and facilitate effective use of recorded information in all formats by users. This paper examines the resources available and services offered by the Kwame Nkrumah University of Science and Technology (KNUST) Library. The methodology used ...

Digital Library Collaboration: A Service-Oriented Perspective

Science.gov (United States)

Buchanan, Steven; Gibb, Forbes; Simmons, Susan; McMenemy, David

2012-01-01

Collaboration in the digital domain offers an opportunity to provide enhanced digital services and extended reach to the community. This article adopts a service-oriented perspective through which it considers environmental drivers for digital library collaboration; discusses emergent collaborative partnerships across UK educational institutions,…

Behind the Appearance of Reference Services at the Library University

Directory of Open Access Journals (Sweden)

Lailatur Rahmi

2016-12-01

Full Text Available This study aims to describe the development of reference services at the Library of Universitas Indonesia. The research discussed about innovation in the development of new activities in the reference services. Analyzing reference services from librarians’ point of view concerning the new activities in reference services, including attitudes and policies toward activities. This research takes a descriptive qualitative approach and uses semiotic analysis refering to Semiology of Roland Bathes concerning significance from two stage,  denotation and connotation, for analyzing the result of interviews. The results showed that the Universitas Indonesia Library reference service provides some new activities. Librarians become more active, revealed to be closer  to users, and transformation of information technology is seen as one of the competitive need to accompany the development of knowledge. Transfer media eventually have implications not on technology but rather to communication of reference services in the Universitas Indonesia Library.

Behind the Appearance of Reference Services at the Library University

Directory of Open Access Journals (Sweden)

Lailatur Rahmi

2018-01-01

Full Text Available This study aims to describe the development of reference services at the Library of Universitas Indonesia. The research discussed about innovation in the development of new activities in the reference services. Analyzing reference services from librarians’ point of view concerning the new activities in reference services, including attitudes and policies toward activities. This research takes a descriptive qualitative approach and uses semiotic analysis refering to Semiology of Roland Bathes concerning significance from two stage,  denotation and connotation, for analyzing the result of interviews. The results showed that the Universitas Indonesia Library reference service provides some new activities. Librarians become more active, revealed to be closer  to users, and transformation of information technology is seen as one of the competitive need to accompany the development of knowledge. Transfer media eventually have implications not on technology but rather to communication of reference services in the Universitas Indonesia Library.

Developing European Library Services in Changing Times

Directory of Open Access Journals (Sweden)

Paul Ayris

2012-04-01

Full Text Available The purpose of this article is to explain what academic and national libraries can do to continue to offer services and facilities at a time of economic difficulties. It identifies a number of methodologies and opportunities that are open to libraries and takes the view that it is never wise to waste a good crisis, because all threats are really opportunities in disguise. The kernel of this paper was delivered at the 10th Anniversary special EISZ Consortium Members’ Meeting on 2 December 2011, in Budapest, Hungary. It builds on an earlier talk delivered in Thessaloniki, Greece, on 14–15 November 2011 at the 20th Pan-Hellenic Academic Libraries Conference, entitled ‘Academic Libraries and Financial Crisis: Strategies for Survival’. Both these presentations are available in UCL Discovery. This article draws on themes used in both presentations, and introduces a new one on the topic of copyright reform. The article looks at the initial economic context for European research libraries and then examines ways in which libraries can tackle the threats which the current financial crisis poses. Joint procurement is one way in which libraries can achieve value for money, and the paper examines the role of JISC Collections in the UK. Innovation through collaboration and shared services are also ways in which libraries can innovate/make savings in a cost-effective way by sharing the burden of costs around the partnership. The paper gives two examples: one which is now well established, the DART-Europe portal for Open Access e-theses; and one which is in the early stages of being discussed — a cloud-based solution for true collaborative cataloguing amongst the UK’s research and national libraries. The European Research Area (ERA and the contributions that libraries can make to this infrastructure through innovative EU project funding are analysed in some detail by looking at LIBER’s EU project portfolio. Finally, change and growth can come

76 FR 63666 - Sunshine Act Meeting of the National Museum and Library Services Board

Science.gov (United States)

2011-10-13

... you need special accommodations due to a disability, please contact: Institute of Museum and Library... Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of... Library Services Board. This notice also describes the function of the Board. Notice of the meeting is...

Managing user queries using cloud services: KAUST library experience

KAUST Repository

Ramli, Rindra M.

2017-03-01

The provision of reference and information services are one of the major activities for academic libraries. Answering questions and providing relevant and timely answers for library users are just one of such services. Questions come in many format: in person, phone, email and even on social media platforms. The type of questions may also differ from simple, directional to complicated ones. One of the challenges for libraries is the capturing and managing of these inquiries. Libraries need to address some of these points: •\\tHow the questions will be captured •\\tHow the questions will be answered •\\tWho will answer these questions •\\tWhat is the turn-around time for answering these questions •\\tWhat kind of statistics to monitor •\\tHow are these statistics communicated to internal library staff and other stakeholders This paper describe the initiatives undertaken by KAUST, a brand new Graduate Research Library located in Saudi Arabia. This initiatives include the implementation of LibAnswers to assist the library in capturing and managing all inquiries. We are tracking inquiries coming in via email or widgets (such as online form), converting received questions into FAQ entries, creating and maintaining a public knowledge base for our users. In addition, it will also describe future plans in store to expand reference services for our library users. KAUST: (King Abdullah University of Science and Technology) is a graduate research university located along the shores of the Red Sea. The university was inaugurated in September 2009. The main areas of study are: Mathematics and Computer Science, Physical Sciences and Life Sciences. The university library is situated at the heart of the campus. It is a digitally born library with collections comprising of print and electronic resources. The library has: •\\t310,000 e-book titles •\\tOver 50,000 e-journal titles •\\tOver 30 scientific databases •\\tAbout 3,500 print titles

Evaluating Library Staff: A Performance Appraisal System.

Science.gov (United States)

Belcastro, Patricia

This manual provides librarians and library managers with a performance appraisal system that measures staff fairly and objectively and links performance to the goals of the library. The following topics are addressed: (1) identifying expectations for quality service or standards of performance; (2) the importance of a library's code of service,…

Positive Correlation Between Academic Library Services and High-Impact Practices for

Directory of Open Access Journals (Sweden)

Saori Wendy Herman, MLIS, AHIP

2016-03-01

Full Text Available Objective – To investigate the perceived alignment between academic library services and high-impact practices (HIPs that affect student retention. Design – Survey questionnaire. Setting – Public comprehensive universities in the United States of America with a Carnegie classification of master’s level as of January 2013. Subjects – 68 library deans or directors out of the 271 who were originally contacted. Methods – The author used Qualtrics software to create a survey based on the HIPs, tested the survey for reliability, and then distributed it to 271 universities. Library services were grouped into 1 of 3 library scales: library collection, library instruction, or library facilities. The survey consisted of a matrix of 10 Likert-style questions addressing the perceived level of alignment between the library scales and the HIPs. Each question provided an opportunity for the respondent to enter a “brief description of support practices” (p 477. Additional demographic questions addressed the years of experience of the respondent, undergraduate student enrollment of the university, and whether librarians held faculty rank. Main Results – The author measured Pearson correlation coefficients and found a positive correlation between the library scales and the HIPs. All three library scales displayed a moderately strong positive correlation between first-year seminars and experiences (HIP 1, common intellectual experiences (HIP 2, writing-intensive courses (HIP 4, undergraduate research (HIP 6, diversity and global learning (HIP 7, service learning and community-based learning (HIP 8, internships (HIP 9, and capstone courses and projects (HIP 10. The library collections scale and library facilities scale displayed a moderately strong correlation with learning communities (HIP 3 and collaborative assignments and projects (HIP 5. The library instruction scale displayed a strong positive correlation with HIP 3 and a very strong

PhysiomeSpace: digital library service for biomedical data.

Science.gov (United States)

Testi, Debora; Quadrani, Paolo; Viceconti, Marco

2010-06-28

Every research laboratory has a wealth of biomedical data locked up, which, if shared with other experts, could dramatically improve biomedical and healthcare research. With the PhysiomeSpace service, it is now possible with a few clicks to share with selected users biomedical data in an easy, controlled and safe way. The digital library service is managed using a client-server approach. The client application is used to import, fuse and enrich the data information according to the PhysiomeSpace resource ontology and upload/download the data to the library. The server services are hosted on the Biomed Town community portal, where through a web interface, the user can complete the metadata curation and share and/or publish the data resources. A search service capitalizes on the domain ontology and on the enrichment of metadata for each resource, providing a powerful discovery environment. Once the users have found the data resources they are interested in, they can add them to their basket, following a metaphor popular in e-commerce web sites. When all the necessary resources have been selected, the user can download the basket contents into the client application. The digital library service is now in beta and open to the biomedical research community.

Measuring Effectiveness in a Virtual Library

Science.gov (United States)

Finch, Jannette L.

2010-01-01

Measuring quality of service in academic libraries traditionally includes quantifiable data such as collection size, staff counts, circulation numbers, reference service statistics, qualitative analyses of customer satisfaction, shelving accuracy, and building comfort. In the libraries of the third millennium, virtual worlds, Web content and…

Marketing Strategy: A Tool for Library and Information Services ...

African Journals Online (AJOL)

Marketing Strategy: A Tool for Library and Information Services Delivery by ... delivery by academic libraries using the various technology driven facilities. ... Data were gathered using questionnaire and the findings revealed that face to face ...

The Impact of On-line Searching on Document Supply Services at Individual Libraries

Science.gov (United States)

Hosono, Kimio; Tanaka, Isao; Fukazawa, Yoshiko

As use of on-line searching services has progressed in libraries, requests on primary materials have increased much more than before. For the purpose of clarifying this trend and countermeasures against it a survey by questionnaire was conducted in 1985. The respondants from totally 112 libraries are as follows ; 60 industrial libraries, 41 academic libraries and 11 libraries of research institutes and laboratories. It was shown that industrial libraries have received more requests on primary materials mostly resulting from on-line searching while the requests have not increased remarkably in academic libraries. Regardless the type of libraries, almost all libraries can not fully meet the requests with their own collection so that industrial libraries have to rely on external information services and academic libraries utilize interlibrary loan system. Requests are sent via on-line from industrial libraries, and by mail from academic libraries. In fact, any-libraries are not likely to review their material-collecting policy. Therefore it is urgent to establish the system which enables use of external information services or interlibrary loan system more than ever.

Information Service in the Islamic Republic of Iran and Information Needed on Iranian Libraries.

Science.gov (United States)

Harvey, John F.

1988-01-01

The first of two articles describes changes in information services in Iran since the Islamic revolution. Topics covered include the publishing industry, library collections and technical services, reference services, library personnel, information service administration, library education, and professional associations. The second is a call for…

Digital Library and Digital Reference Service: Integration and Mutual Complementarity

Science.gov (United States)

Liu, Jia

2008-01-01

Both the digital library and the digital reference service were invented and have been developed under the networked environment. Among their intersections, the fundamental thing is their symbiotic interest--serving the user in a more efficient way. The article starts by discussing the digital library and its service and the digital reference…

Library Services To Prisoners In South East Geopolitical Zones Of ...

African Journals Online (AJOL)

Prison inmates tend to be side -lined in information provision in Nigeria. Library services to prisoners are critical to their rehabilitation into the larger society on release. The paper is an assessment of Provision of Library services to prison inmates in South East Geopolitical Zone of Nigeria. The questionnaire method was ...

Academic Medical Library Services Contribute to Scholarship in Medical Faculty and Residents

Directory of Open Access Journals (Sweden)

Peace Ossom Williamson

2017-09-01

Full Text Available A Review of: Quesenberry, A. C., Oelschlegel, S., Earl, M., Leonard, K., & Vaughn, C. J. (2016. The impact of library resources and services on the scholarly activity of medical faculty and residents. Medical Reference Services Quarterly, 35(3, 259-265. http://dx.doi.org/10.1080/02763869.2016.1189778 Abstract Objective – To assess the impact of academic medical library services and resources on information-seeking behaviours during the academic efforts of medical faculty and residents. Design – Value study derived from a 23-item survey. Setting – Public medical residency program and training hospital in Tennessee, USA. Subjects – 433 faculty and residents currently employed by or completing residency in an academic medical centre. Methods – Respondents completed a 23-question survey about their use of library resources and services in preparation for publishing, presenting, and teaching. The library services in the survey included literature searches completed by librarians and document delivery for preparation of publications, presentations, and lecture material. The survey also included questions about how resources were being accessed in preparation for scholarship. The survey sought information on whether respondents published articles or chapters or presented papers or posters in the previous three years. If respondents answered in the affirmative to one of the aforementioned methods of scholarship, they were provided with further questions about how they access library resources and whether they sought mediated literature search and document delivery services in preparation for their recent presentations and publications. The survey also included questions concerning what types of scholarly activity prompt faculty and residents to use online library resources. Main Results – The study was provided to 433 subjects, including 220 faculty and 213 residents, contacted through an email distribution list. The response rate to the

Effective marketing of library and information services: problems and ...

African Journals Online (AJOL)

Effective marketing of library services is an important aspect of Librarianship that helps ... Therefore, this work x-rays the problems and prospects of effective marketing of library and ... EMAIL FREE FULL TEXT EMAIL FREE FULL TEXT

Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model

Science.gov (United States)

Garibay, Cecilia; Gutierrez, Humberto; Figueroa, Arturo

2010-01-01

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

We Cannot See Them, but They Are There: Marketing Library Services to Distance Learners

Science.gov (United States)

Dermody, Melinda

2005-01-01

Distance learners are a unique target-population for the marketing of library services and resources. Because these patrons do not visit the library often, if at all, it is crucial to actively promote the library resources and services available to them. Marketing strategies for distance learning library services need to take a multifaceted…

Improving Reference Service: The Case for Using a Continuous Quality Improvement Method.

Science.gov (United States)

Aluri, Rao

1993-01-01

Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…

Can your public library improve your health and well-being? An investigation of East Sussex Library and Information Service.

Science.gov (United States)

Ingham, Anneliese

2014-06-01

This article is only the second in the Dissertations into Practice series to highlight the role of public libraries in health information. It is the result of an investigation into the provision of health information in East Sussex Library and Information Service, which formed the basis of Anneliese Ingham's dissertation for her MA in Information Studies at the University of Brighton. At the time Anneliese was doing her research, the service was experimenting with different ways of providing healthcare information at one of its main libraries, and they were interested in the impact of this. The provision of health information to the public is one of my own research interests, and I was Anneliese's dissertation supervisor. I thought she produced a very good piece of work, and the results she highlights in this article are applicable to all public library authorities. Anneliese graduated with an MA in 2012 and worked for East Sussex Library and Information Service, which she joined whilst she was still studying. AM. © 2014 The authors. Health Information and Libraries Journal © 2014 Health Libraries Group.

Benchmarking, Total Quality Management, and Libraries.

Science.gov (United States)

Shaughnessy, Thomas W.

1993-01-01

Discussion of the use of Total Quality Management (TQM) in higher education and academic libraries focuses on the identification, collection, and use of reliable data. Methods for measuring quality, including benchmarking, are described; performance measures are considered; and benchmarking techniques are examined. (11 references) (MES)

Internet Use for Service Provision and Research in Libraries and ...

African Journals Online (AJOL)

This study discussed internet, the services and the uses, it can be put to in the provision of library services, or in an information centre. Literature search was used to elicit information for this study. The results revealed that whenever internet intervenes in library operations, these is bridge in time, space, minimized cost and ...

User Preferences in Reference Services: Virtual Reference and Academic Libraries

Science.gov (United States)

Cummings, Joel; Cummings, Lara; Frederiksen, Linda

2007-01-01

This study examines the use of chat in an academic library's user population and where virtual reference services might fit within the spectrum of public services offered by academic libraries. Using questionnaires, this research demonstrates that many within the academic community are open to the idea of chat-based reference or using chat for…

Publication Services at the University Library Graz: A New Venture, a New Role

Science.gov (United States)

Ginther, Clara; Lackner, Karin; Kaier, Christian

2017-01-01

Establishing Publication Services in the library at the University of Graz did more than broaden the service portfolio of the library. A convergence of expertise at the library, needs of researchers at the university, and ongoing changes in scholarly communication also contributed to the evolution of the library's role and profile. The new…

Balanced score card: A measurement for effective library services in ...

African Journals Online (AJOL)

This study presented balanced scorecard as a measurement for effective library services in academic libraries for sustainable education development. A study of Imo State University library, Owerri. In every organization, the importance of internal measurement appraisal and/or evaluation is very imperative. This helps the ...

Remote access to information sources in National and university library: development of service

Directory of Open Access Journals (Sweden)

Gorazd Vodeb

2006-01-01

Full Text Available National and University Library established remote access to information sources in september 2004. The article describes implementation and development of the service. Library wanted to offer information sources to users wherever and whenever they would need them. First main evaluation criteria for software selection were integration with existing authentication system and second no need for intervention user side. The EZproxy software from Useful Utilities was chosen. Key step to implementation was establishing communication between software applications EZproxy and COBISS library automation system. Library needed to obtain licence agreements from publishers. Promotion campaign aimed to notify large number of users. Only users of National & University Library were able to use the service. Other users and libraries of Ljubljana University requested to authenticate by credentials of their library. Remote access service was developed further in order to enable authentication for other libraries. We needed to establish authentication and authorisation system and also upgrade and install the communication command procedure on different servers. The data about service usage are presented.

Measuring patrons' technology habits: an evidence-based approach to tailoring library services.

Science.gov (United States)

Wu, Jin; Chatfield, Amy J; Hughes, Annie M; Kysh, Lynn; Rosenbloom, Megan Curran

2014-04-01

Librarians continually integrate new technologies into library services for health sciences students. Recently published data are lacking about student ownership of technological devices, awareness of new technologies, and interest in using devices and technologies to interact with the library. A survey was implemented at seven health sciences libraries to help answer these questions. Results show that librarian assumptions about awareness of technologies are not supported, and student interest in using new technologies to interact with the library varies widely. Collecting this evidence provides useful information for successfully integrating technologies into library services.

Feasibility Study of Document Delivery Services in Special Libraries in Tehran

Directory of Open Access Journals (Sweden)

Assiyeh Pour- Emam- Ali

2006-10-01

Full Text Available The present study investigates the feasibility of establishing document delivery services in special libraries in Tehran. Document delivery services is copyright-cleared hard copy or electronic copy supply to individuals or corporations on a non-profit or for-profit basis. A descriptive survey was conducted over 105 special libraries located within Tehran. Capabilities studied included manual and automated equipments, skilled and motivated manpower, adequate budget and etc. Investigations show that 8.42% of these libraries use web-sites for resource location. 5.43% employ bibliographies. 5.36% of users lodge their requests by phone. 2.32% of the libraries receive requests in person. 3.14% of librarians are familiar with English while 6.28% are familiar with IT. 5.27% of the libraries studied use British library Document Supply Center at Boston Spa as their primary source of Foreign Document acquisition. 5.32% of the libraries consider membership in Interlibrary Cooperative Schemes as appropriate means of meeting patrons’ information needs. Maximum request response time is 3-4 weeks. 3.28% of the requests are for books. 6.88% of the special libraries, lack staff training courses for skill acquisition in the area of document delivery. 8.29% of libraries cite lack of adequate equipment as the main document delivery obstacle. The findings demonstrate the document delivery service among special libraries in Tehran is not appropriate given the existing capabilities.

UNSW Library's Outreach Librarian Service: What They Need before They Want It!

Science.gov (United States)

Hinsch, Neil; Dunn, Kate

2009-01-01

At the end of 2006 the UNSW Library restructured its five special libraries into a new division called the Information Services Department. It was a radical restructure and provides a new model through which the Library delivers services in both the physical and online environments in a flexible and proactive manner. A pivotal role within this new…

Study of college library appealing information system: A case of Longyan University

Science.gov (United States)

Liao, Jin-Hui

2014-10-01

The complaints from the readers at university libraries mainly focus on the aspects of service attitude, quality of service, reading environment, the management system, etc. Librarians should realize that reader complaints can actually promote the role of the library service and communicate with readers who complain in a friendly manner. In addition, the Longyan University library should establish an internal management system, improve library hardware facilities, improve the quality of librarians and optimize the knowledge structure of librarians, so as to improve the quality of the service for readers and reduce complaints. Based on this point, we have designed an appealing information system in cryptography machine basis, to provide readers online, remote and anonymous complaint functions.

School library services and students' satisfaction in the school library ...

African Journals Online (AJOL)

This study examined school library services and satisfaction of students in the Federal Government Girls College Owerri, Imo State. The Survey method was adopted for the study and the population of study was 2756, out of which a sample of 281 was drawn. Two sets of questionnaire (one for management staff and one for ...

Apps and Mobile Support Services in Canadian Academic Medical Libraries

Directory of Open Access Journals (Sweden)

Tess Grynoch

2016-12-01

Full Text Available Objective: To examine how Canadian academic medical libraries are supporting mobile apps, what apps are currently being provided by these libraries, and what types of promotion are being used. Methods: A survey of the library websites for the 17 medical schools in Canada was completed. For each library website surveyed, the medical apps listed on the website, any services mentioned through this medium, and any type of app promotion events were noted. When Facebook and Twitter accounts were evident, the tweets were searched and the past two years of Facebook posts scanned for mention of medical apps or mobile services/events. Results: All seventeen academic medical libraries had lists of mobile medical apps with a large range in the number of medical relevant apps (average=31, median= 23. A total of 275 different apps were noted and the apps covered a wide range of subjects. Five of the 14 Facebook accounts scanned had posts about medical apps in the past two years while 11 of the 15 Twitter accounts had tweets about medical apps. Social media was only one of the many promotional methods noted. Outside of the app lists and mobile resources guides, Canadian academic medical libraries are providing workshops, presentations, and drop-in sessions for mobile medical apps. Conclusion: While librarians cannot simply compare mobile services and resources between academic medical libraries without factoring in a number of other circumstances, librarians can learn from mobile resources strategies employed at other libraries, such as using research guides to increase medical app literacy.

Orientation and Functions of Library in Quality Education of College

Science.gov (United States)

Yang, Lan

2011-01-01

Quality education is the core of college education. Libraries are the second class for students due to the extremely important position and function in quality education. Libraries are the best place for cultivating students' morals, the important front for improving students' scientific and cultural qualities, and the effective facilities for…

Computer Programme Library at Ispra: Service to IAEA Member States

International Nuclear Information System (INIS)

1974-01-01

In 1964, in view of the increasingly important role of computers in atomic energy, the Nuclear Energy Agency of the Organization for Economic Co-operation and Development established a Computer Programme Library (CPL) at Ispra, Italy. The original purpose of this Library, then consisting chiefly of programmes for reactor calculations, was to improve communication between the originators of the computer programmes and the scientists and engineers in Member States of the OECD who used them, thus furthering the efficient and economic use of the many large and expensive computers in the countries concerned. During the first few years of the Library's operation, a growing interest in its activities became evident in countries which were not members of the OECD. The Director General of the International Atomic Energy Agency, aware that such countries which were Member States of the IAEA could benefit from the Library's services, concluded an agreement with the Nuclear Energy Agency in 1967 to the effect that these services would be extended to all IAEA Member States. In March 1968, the Director General announced by circular letter that these services were available, and requested the governments of Member States that were not members of OECD to nominate establishments to participate in the activities of the Computer Programme Library. By August 1973, 32 such establishments were regularly using the services of the CPL

Users' Satisfaction with Library Information Resources and Services: A Case Study College of Health Sciences Library Niger Delta University, Amassoma, Nigeria

Science.gov (United States)

Tiemo, Pereware Aghwotu; Ateboh, Benedict Alaowei

2016-01-01

This study investigated users' satisfaction with library information resources and services at the College of Health Sciences (CHS) library Niger Delta University, Nigeria. The objective was to determine the level of users satisfaction with library information resources and services. 2 (two) research questions were formulated to guide the study.…

77 FR 68851 - Sunshine Act Meeting of the National Museum and Library Services Board

Science.gov (United States)

2012-11-16

... Coordinator for Special Events and Board Liaison, Institute of Museum and Library Services, 1800 M Street NW... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and...

Research Data Management Services in Academic Libraries in the US: A Content Analysis of Libraries' Websites

Science.gov (United States)

Yoon, Ayoung; Schultz, Teresa

2017-01-01

Examining landscapes of research data management services in academic libraries is timely and significant for both those libraries on the front line and the libraries that are already ahead. While it provides overall understanding of where the research data management program is at and where it is going, it also provides understanding of current…

An Assessment of School Library Resources and Services in ...

African Journals Online (AJOL)

The paper evaluates the availability of library resources and services in selected secondary schools. Data were collected from 300 respondents who participated in this study through completion of questionnaire and participation in interview sessions. The findings of this study show that available library resources and ...

Evaluation of computer-based library services at Kenneth Dike ...

African Journals Online (AJOL)

This study evaluated computer-based library services/routines at Kenneth Dike Library, University of Ibadan. Four research questions were developed and answered. A survey research design was adopted; using questionnaire as the instrument for data collection. A total of 200 respondents randomly selected from 10 ...

Students' Perception on Library Service Quality: A Qualitative Study of IIUM Library

Science.gov (United States)

Ahmed, Selim; Islam, Rafikul

2012-01-01

Academic libraries are currently facing their greatest challenge since the explosion in tertiary education and academic publishing, which began after World War II. The global digital revolution is affecting both the traditional forms of the creation, organisation, and dissemination of knowledge, and the world of tertiary education itself. In the…

Libraries and E-Commerce: Improving Information Services and Beyond.

Science.gov (United States)

Harris, Lesley Ellen

2000-01-01

Explains e-commerce and discusses how it can be used by special libraries. Highlights include library goals; examples of successful uses of e-commerce; how e-commerce can improve information services, including access to information, new information resources, delivery of information, and broadening information markets; and developing an…

Faculty and Student Assessment of the Citadel Library User Services.

Science.gov (United States)

Maynard, J. Edmund

The focus of this study was a survey of faculty and student use/needs of library services and user education at Daniel Library, the Citadel, the Military College of South Carolina. More specifically, the study sought to determine user information needs and how the library staff should adapt for meeting the educational and research needs of its…

Analysis of the Technology New Media Operation Mode and Its Enlightenment to Library Mobile Knowledge Service Platforms

Directory of Open Access Journals (Sweden)

Wang Junyu

2017-12-01

Full Text Available [Purpose/significance] Technology new media are the products of the combination of the technological information and new media communication tools. The innovation of contents, models and carriers are worth all kinds of knowledge service platforms’ reference. [Method/process] This paper selected the top ten new media of “Chinese Technology New Media Ranking in 2016” and combed the contents, communication channels, online and offline activities and profit models of the top ten media to analyze the characteristics of technology new media and the existing problems. [Result/conclusion] Library mobile knowledge service platforms should learn from these technology new media. In the future, library mobile knowledge service platforms should attract more users to take part in contributing knowledge on the basis of ensuring the content quality and form a model of information dissemination, online services and offline activities to make their own market competitiveness.

Developing new copyright services in academic libraries

Directory of Open Access Journals (Sweden)

Inga-Lill Nilsson

2016-03-01

Full Text Available This article discusses the role of academic librarians in handling copyright-related issues, including their required skills and knowledge about copyright. IP (intellectual property issues have become more important in publishing and in accessing and reusing scientific research, and new technology and delivery mechanisms have increased copyright issues. Due to the complications and general confusion about copyright, there is a growing need for official support. Academic librarians often have only an informal mandate to work in this area and therefore lack confidence, sufficient knowledge and training. They seldom have the authority to work with copyright education in a formalized way. Legitimacy can be achieved by collaborating with other university units with an interest in copyright. Co-operation with other libraries and library organizations is also an important way to share experiences and increase knowledge about copyright. Libraries can contribute to improved IP services once they have established that copyright is a library matter, found tools for copyright education and embedded these activities into library routines.

Supervisor, Library & Training Services | IDRC - International ...

International Development Research Centre (IDRC) Digital Library (Canada)

S/he recommends training and advises on career development opportunities, and ... the value of library and corporate software support services, and new tools to ... the other members of the management group with respect to the implementation ... S/he leads project teams and working groups made up of colleagues and ...

Managing Technological Change in Libraries and Information Services.

Science.gov (United States)

Klobas, Jane E.

1990-01-01

Examines factors to be considered in the management of technological change in libraries and information services. The organizational climate for change is discussed, and factors to consider when developing a strategy for introducing a new product, service, or system are described, including leadership, goals, political processes, marketing, and…

E-Books and New Library Service Models: An Analysis of the Impact of E-Book Technology on Academic Libraries.

Science.gov (United States)

Jantz, Ronald

2001-01-01

Analyzes the implications of electronic book technology (e-books) on academic libraries. Discusses new business models for publishers, including self-publishing, Internet publishing, and partnerships with libraries as publishers; impact on library services, including cataloging, circulation, and digital preservation; user benefits; standards;…

Streamlined library programming how to improve services and cut costs

CERN Document Server

Porter-Reynolds, Daisy

2014-01-01

In their roles as community centers, public libraries offer many innovative and appealing programs; but under current budget cuts, library resources are stretched thin. With slashed budgets and limited staff hours, what can libraries do to best serve their publics? This how-to guide provides strategies for streamlining library programming in public libraries while simultaneously maintaining-or even improving-quality delivery. The wide variety of principles and techniques described can be applied on a selective basis to libraries of all sizes. Based upon the author's own extensive experience as

The Internet and Multicultural Library Services: A Vision for the Future.

Science.gov (United States)

Skrzeszewski, Stan; Cubberley, Maureen

1998-01-01

Surveys public libraries in Canada and a 1997 IFLA conference regarding use of Internet for multicultural library services. Librarians identified if, and how the Internet is currently used. Key strategies in training, communications, global library partnerships, and funding need to be considered for a global implementation. (MMU)

An Appraisal of Library Services Provision to Prison Inmates in Nigeria

African Journals Online (AJOL)

Prisons like other correctional institutions deserve organized information provision centers like a library. This study examined library services provision in the south-western part of Nigeria. It was found out that despite their incarceration, inmates desires variety of information; whereas the library stock is grossly inadequate ...

Ideology and Audit Culture: Standardized Service Quality Surveys in Academic Libraries

Science.gov (United States)

Lilburn, Jeff

2017-01-01

This article examines the relationship between the standardized service quality survey LibQUAL+ and the rise of audit culture. Recent scholarship examining assessment and accountability systems and the ideological principles driving their implementation in higher education raises concerns about the impact these systems have on teaching, learning,…

Law Firms and Public Libraries.

Science.gov (United States)

Fong, Colin

1997-01-01

Summarizes sources of legal information in New South Wales and outlines the libraries' driving motivations, access policies, and practices. Also highlights the important value-added service professional library staff contribute to both the quality and quantity of information delivery in this discipline. (Author/AEF)

Perspectives on Library Public Services from Four Leaders

Science.gov (United States)

Dallis, Diane

2017-01-01

This article explores and examines the state of library services through interviewing a small group of directors, associate deans, and associate university librarians of public services and identifying common themes and insightful views on this area of librarianship. The participants respond to the same set of questions that cover topics including…

Geospatial Services in Special Libraries: A Needs Assessment Perspective

Science.gov (United States)

Barnes, Ilana

2013-01-01

Once limited to geographers and mapmakers, Geographic Information Systems (GIS) has taken a growing central role in information management and visualization. Geospatial services run a gamut of different products and services from Google maps to ArcGIS servers to Mobile development. Geospatial services are not new. Libraries have been writing about…

Software Quality Assurance and Verification for the MPACT Library Generation Process

Energy Technology Data Exchange (ETDEWEB)

Liu, Yuxuan [Univ. of Michigan, Ann Arbor, MI (United States); Williams, Mark L. [Oak Ridge National Lab. (ORNL), Oak Ridge, TN (United States); Wiarda, Dorothea [Oak Ridge National Lab. (ORNL), Oak Ridge, TN (United States); Clarno, Kevin T. [Oak Ridge National Lab. (ORNL), Oak Ridge, TN (United States); Kim, Kang Seog [Oak Ridge National Lab. (ORNL), Oak Ridge, TN (United States); Celik, Cihangir [Oak Ridge National Lab. (ORNL), Oak Ridge, TN (United States)

2017-05-01

This report fulfills the requirements for the Consortium for the Advanced Simulation of Light-Water Reactors (CASL) milestone L2:RTM.P14.02, “SQA and Verification for MPACT Library Generation,” by documenting the current status of the software quality, verification, and acceptance testing of nuclear data libraries for MPACT. It provides a brief overview of the library generation process, from general-purpose evaluated nuclear data files (ENDF/B) to a problem-dependent cross section library for modeling of light-water reactors (LWRs). The software quality assurance (SQA) programs associated with each of the software used to generate the nuclear data libraries are discussed; specific tests within the SCALE/AMPX and VERA/XSTools repositories are described. The methods and associated tests to verify the quality of the library during the generation process are described in detail. The library generation process has been automated to a degree to (1) ensure that it can be run without user intervention and (2) to ensure that the library can be reproduced. Finally, the acceptance testing process that will be performed by representatives from the Radiation Transport Methods (RTM) Focus Area prior to the production library’s release is described in detail.

The Adoption of Innovations in Library Organizations

Directory of Open Access Journals (Sweden)

Su-may Sheih Chen

2001-12-01

Full Text Available To enhance the quality of library and information service, libraries have borrowed from business theory and practice in planning and evaluating library services. However, an area of business theory that has received relatively little attention in library science is organizational innovation. Reports in the business literature provide evidence that innovation is essential for both development and survival. In increasingly unstable times of rapidly changing information technology, libraries must use the literature of innovation as well as that of planning and evaluation to shape better libraries. This paper explores key issues related to innovation in libraries including the nature, the barriers, and the ways to adopt and implement innovative strategies successfully. [Article content in Chinese

Library Services and Construction Act. Long Range Plan, 1982-1986 Updates.

Science.gov (United States)

Seidenberg, Edward

This 1982-86 update to long-range planning designed to continue the improvement of library facilities and services in Texas includes a review of how the plan developed, the various environmental factors affecting library operations, the present development of libraries, information needs and approaches to satisfying those needs, and methods for…

78 FR 23311 - Sunshine Act Meeting of the National Museum and Library Services Board

Science.gov (United States)

2013-04-18

... policies with respect to the duties, powers, and authority of the Institute relating to museum, library and... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and...

Models of Reference Services in Australian Academic Libraries

Science.gov (United States)

Burke, Liz

2008-01-01

This article reports on a project which was undertaken in 2006 to investigate the current modes and methods for delivering reference services in Australian academic libraries. The project included a literature review to assist in providing a definition of reference services as well as a snapshot of statistics showing staff and patron numbers from…

THE RELEVANCE OF COMMUNICATION SKILLS TO LIBRARY ...

African Journals Online (AJOL)

therefore discusses the importance, and the need for librarians to possess ... Keywords: Communication skills, Library Service, Services Delivery, Information .... The use of communication skills to enhance quality service delivery is not.

Fast Facts: Recent Statistics from the Library Research Service, No. 225-231 (July-November, 2005)

Science.gov (United States)

Lietzau, Zeth; Lance, Keith Curry; Dickenson, Don

2005-01-01

Seven issues of Fast Facts from the Library Research Service that cover information from libraries across Colorado are contained in this document. These issues focus on topics from various library sectors and include patron use of AskColorado (a statewide virtual reference service) and the rising use of online services, Colorado public library…

Leadership In The Public Library : Case Study In Tenteram City Public Library

Directory of Open Access Journals (Sweden)

Muhammad Irsyad Al Fatih

2018-01-01

Full Text Available In the formal and informal organization, it is always found someone who is considered more prominent than others, who then appointed or designated as a leader. The Leader of an organization is expected to have leadership qualities, which showed his skills in leading organizations. A leader in the library requires synergy between skills in library management and leadership in general in order to create a good working atmosphere and to encourage the library staff in providing the best services to the patron community. Tenteram City Public library since year of 2018 has never experienced a change of its leader. Research using qualitative approach aimed to identify the leadership of Tenteram City public library leader in developing human resources and library services. Data of this study is gathered through observation and interviews. It is found that the head of the library serves as a role model in imbedding working discipline, he never involved the staff in decision making, the fear of making mistake is the working atmosphere created in the library. The Research found that the head of Tenteram City public library adopts autocratic leadership.

Leadership In The Public Library : Case Study In Tenteram City Public Library

Directory of Open Access Journals (Sweden)

Muhammad Irsyad Alfatih

2017-06-01

In the formal and informal organization, it is always found someone who is considered more prominent than others, who then appointed or designated as a leader. The Leader of an organization is expected to have leadership qualities, which showed his skills in leading organizations. A leader in the library requires synergy between skills in library management and leadership in general in order to create a good working atmosphere and to encourage the library staff in providing the best services to the patron community. Tenteram City Public library since year of 2018 has never experienced a change of its leader. Research using qualitative approach aimed to identify the leadership of Tenteram City public library leader in developing human resources and library services. Data of this study is gathered through observation and interviews. It is found that the head of the library serves as a role model in imbedding working discipline, he never involved the staff in decision making, the fear of making mistake is the working atmosphere created in the library. The Research found that the head of Tenteram City public library adopts autocratic leadership.

Libraries across Land and Sea: Academic Library Services on International Branch Campuses

Science.gov (United States)

Green, Harriett

2013-01-01

This preliminary study explores how library services are offered at the international branch campuses of U.S. institutions of higher education, including librarians' experiences, challenges faced, and collaborations with the home U.S. institutions. The data from a Web survey distributed to international branch campus librarians, a conducted…

The role of Customer Involvement in Library E-services

DEFF Research Database (Denmark)

Scupola, Ada; Nicolajsen, Hanne Westh

2009-01-01

We investigate customer involvement in the development of e-service within research Libraries. By revisiting earlier research on innovation processes as well as newer research on new product and new service development we derive a conceptual model on different actors that are important...

Impact of a Graduate Entry Programme on a medical school library service.

Science.gov (United States)

Martin, Sam

2003-03-01

The aim of this study was to compare the use of library facilities by first year undergraduate medical students and Graduate Entry Programme students (GEP). More specifically it tried to determine which library services (if any) were more frequently used by GEP so that this could be taken into account in future Information Services planning. A questionnaire on the use of Library and Information Services was posted to all first year GEP students and undergraduates on the 5-year course. In addition, user statistics of library entry and borrowing were collated from gate readings and the library Unicorn management system. Overall, GEP students were found to make a greater daily/weekly use of library facilities than undergraduates on the 5-year course. The facilities most used by both sets of students were essential texts, e-mail, PCs and study facilities. Computer Aided Learning packages, journals and video facilities were least used. However, on a daily/weekly basis GEP students made 74% more use of journals (P difference in use should be taken into account by LIS providers as there is expected to be an increase in fast-track graduate courses offered by medical schools throughout the UK.

Calculating the Fee-Based Services of Library Institutions: Theoretical Foundations and Practical Challenges

Directory of Open Access Journals (Sweden)

Sysіuk Svitlana V.

2017-05-01

Full Text Available The article is aimed at highlighting features of the provision of the fee-based services by library institutions, identifying problems related to the legal and regulatory framework for their calculation, and the methods to implement this. The objective of the study is to develop recommendations to improve the calculation of the fee-based library services. The theoretical foundations have been systematized, the need to develop a Provision for the procedure of the fee-based services by library institutions has been substantiated. Such a Provision would protect library institution from errors in fixing the fee for a paid service and would be an informational source of its explicability. The appropriateness of applying the market pricing law based on demand and supply has been substantiated. The development and improvement of accounting and calculation, taking into consideration both industry-specific and market-based conditions, would optimize the costs and revenues generated by the provision of the fee-based services. In addition, the complex combination of calculation leverages with development of the system of internal accounting together with use of its methodology – provides another equally efficient way of improving the efficiency of library institutions’ activity.

Multiple Case Studies of Public Library Systems in New York State: Service Decision-Making Processes

Science.gov (United States)

Ren, Xiaoai

2012-01-01

This research examined the functions and roles of public library systems in New York State and the services they provide for individual libraries and the public. The dissertation further studied the service decision-making processes at three selected New York State cooperative public library systems. Public library systems have played an important…

A rural virtual health sciences library project: research findings with implications for next generation library services*

OpenAIRE

Richwine, Margaret (Peggy); McGowan, Julie J.

2001-01-01

Purpose: The Shared Hospital Electronic Library of Southern Indiana (SHELSI) research project was designed to determine whether access to a virtual health sciences library and training in its use would support medical decision making in rural southern Indiana and achieve the same level of impact seen by targeted information services provided by health sciences librarians in urban hospitals.

Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service.

Science.gov (United States)

Crossno, J E; Berkins, B; Gotcher, N; Hill, J L; McConoughey, M; Walters, M

2001-04-01

In a pilot study, the library had good results using SERVQUAL, a respected and often-used instrument for measuring customer satisfaction. The SERVQUAL instrument itself, however, received some serious and well-founded criticism from the respondents to our survey. The purpose of this study was to test the comparability of the results of SERVQUAL with a revised and shortened instrument modeled on SERVQUAL. The revised instrument, the Assessment of Customer Service in Academic Health Care Libraries (ACSAHL), was designed to better assess customer service in academic health care libraries. Surveys were sent to clients who had used the document delivery services at three academic medical libraries in Texas over the previous twelve to eighteen months. ACSAHL surveys were sent exclusively to clients at University of Texas (UT) Southwestern, while the client pools at the two other institutions were randomly divided and provided either SERVQUAL or ACSAHL surveys. Results indicated that more respondents preferred the shorter ACSAHL instrument to the longer and more complex SERVQUAL instrument. Also, comparing the scores from both surveys indicated that ACSAHL elicited comparable results. ACSAHL appears to measure the same type of data in similar settings, but additional testing is recommended both to confirm the survey's results through data replication and to investigate whether the instrument applies to different service areas.

Developing Library GIS Services for Humanities and Social Science: An Action Research Approach

Science.gov (United States)

Kong, Ningning; Fosmire, Michael; Branch, Benjamin Dewayne

2017-01-01

In the academic libraries' efforts to support digital humanities and social science, GIS service plays an important role. However, there is no general service model existing about how libraries can develop GIS services to best engage with digital humanities and social science. In this study, we adopted the action research method to develop and…

Developing library bioinformatics services in context: the Purdue University Libraries bioinformationist program.

Science.gov (United States)

Rein, Diane C

2006-07-01

Purdue University is a major agricultural, engineering, biomedical, and applied life science research institution with an increasing focus on bioinformatics research that spans multiple disciplines and campus academic units. The Purdue University Libraries (PUL) hired a molecular biosciences specialist to discover, engage, and support bioinformatics needs across the campus. After an extended period of information needs assessment and environmental scanning, the specialist developed a week of focused bioinformatics instruction (Bioinformatics Week) to launch system-wide, library-based bioinformatics services. The specialist employed a two-tiered approach to assess user information requirements and expectations. The first phase involved careful observation and collection of information needs in-context throughout the campus, attending laboratory meetings, interviewing department chairs and individual researchers, and engaging in strategic planning efforts. Based on the information gathered during the integration phase, several survey instruments were developed to facilitate more critical user assessment and the recovery of quantifiable data prior to planning. Given information gathered while working with clients and through formal needs assessments, as well as the success of instructional approaches used in Bioinformatics Week, the specialist is developing bioinformatics support services for the Purdue community. The specialist is also engaged in training PUL faculty librarians in bioinformatics to provide a sustaining culture of library-based bioinformatics support and understanding of Purdue's bioinformatics-related decision and policy making.

The University of Canterbury Library (Christchurch, New Zealand

Directory of Open Access Journals (Sweden)

Mojca Jevnikar-Zajc

2002-01-01

Full Text Available Successful performance of study and research programs of individual academic institutions depends on the quality of its support services, including library services. An example of such a service is the University of Canterbury Library in New Zealand,which fulfills its mission and set goals on the basis of international library standards.Adequately furnished areas, well organized work and professional staff enable the library to function successfully. Its work is mainly aimed at user education and information technology development. This is achieved by bringing information closer to the user by means of a well organized communication process, user education for active use of library services, by offering reference and information aid and by enabling different access to information resources and library services. The majority of library services can be processed by users themselves - eg. retrieval, ordering and browsing through materials, the use of electronic resources, information printing, learning how to use library services and resources. The library is an essential part of an information centre of a wider area of the Christchurch and Canterbury region and as such does not serve the students’ needs alone but follows globalisation trends in the field of acquisition, accessibility and information exchange.

The role of the document delivery service at an evolving research library in Saudi Arabia

KAUST Repository

Vijayakumar, J.K.

2015-01-01

Design/methodology/approach – To collect the responses of document delivery service users, an online questionnaire was used with 12 multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared to compare the results. There were 71 responses in 2010 and 95 in 2013. Findings – In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. Originality/value – This is the first published study of user perception of document delivery in Saudi Arabia.

Planning and Implementing a 3D Printing Service in an Academic Library

Science.gov (United States)

Gonzalez, Sara Russell; Bennett, Denise Beaubien

2014-01-01

Initiating a 3D printing service in an academic library goes beyond justification of its value and gaining the necessary library and administrative support. Additional aspects such as policies, environmental safety, training, publicizing, maintenance, and scope of service must be considered. This article provides a guide to developing a 3D print…

An exploratory study into employee attitudes towards digitalisation of library services in higher education

OpenAIRE

Niedzwiecka, Monika; Pan, Yu-Chun

2017-01-01

With the advent of technologies, library services in higher education face pressure to increase their level of digitalisation in order to meet changing user demands. While many researchers aim to understand what digitalisation means to library services from the user perspective, there is little attention paid to the employees of library services. Since employees are one of the key driving forces of digitalisation, there is a need to understand their attitudes towards digitalisation. This pape...

Services for Graduate Students: A Review of Academic Library Web Sites

Science.gov (United States)

Rempel, Hannah Gascho

2010-01-01

A library's Web site is well recognized as the gateway to the library for the vast majority of users. Choosing the most user-friendly Web architecture to reflect the many services libraries offer is a complex process, and librarians are still experimenting to find what works best for their users. As part of a redesign of the Oregon State…

Alison Gregory Named Director of Library Services at Lycoming College

Directory of Open Access Journals (Sweden)

Alison S. Gregory

2013-09-01

Full Text Available Alison S. Gregory has been named Lycoming College’s Associate Dean and Director of Library Services at the John G. Snowden Memorial Library, according to an announcement by Dr. Phil Sprunger, Provost and Dean of the college. She began her duties July 1, having served the college since 2005 as Assistant Professor and Instructional Services Librarian and Coordinator of Information Literacy and Outreach. She is replacing Janet McNeil Hurlbert, who retired at the conclusion of the 2012-13 academic year.

Provision of ICT services and user satisfaction in public libraries in ...

African Journals Online (AJOL)

The study revealed that the ICT-based services provided are: bar coded circulation services; bibliographic database services; electronic-mail services; online selective dissemination of information resources; e-library services; and full text journal articles. Users are not satisfied with the available ICT-based services provided ...

Web-scale discovery in an academic health sciences library: development and implementation of the EBSCO Discovery Service.

Science.gov (United States)

Thompson, Jolinda L; Obrig, Kathe S; Abate, Laura E

2013-01-01

Funds made available at the close of the 2010-11 fiscal year allowed purchase of the EBSCO Discovery Service (EDS) for a year-long trial. The appeal of this web-scale discovery product that offers a Google-like interface to library resources was counter-balanced by concerns about quality of search results in an academic health science setting and the challenge of configuring an interface that serves the needs of a diverse group of library users. After initial configuration, usability testing with library users revealed the need for further work before general release. Of greatest concern were continuing issues with the relevance of items retrieved, appropriateness of system-supplied facet terms, and user difficulties with navigating the interface. EBSCO has worked with the library to better understand and identify problems and solutions. External roll-out to users occurred in June 2012.

Library and information services: the need for their promotion in ...

African Journals Online (AJOL)

Library and information services: the need for their promotion in Ogun state, Nigeria. WO Lawal, OI Amusa. Abstract. No Abstract. Lagos Journal of Library and Information Science Vol. 3(1) 2005: 32-42. Full Text: EMAIL FULL TEXT EMAIL FULL TEXT · DOWNLOAD FULL TEXT DOWNLOAD FULL TEXT.

Evaluation of the quality of the college library websites in Iranian medical Universities based on the Stover model.

Science.gov (United States)

Nasajpour, Mohammad Reza; Ashrafi-Rizi, Hasan; Soleymani, Mohammad Reza; Shahrzadi, Leila; Hassanzadeh, Akbar

2014-01-01

Today, the websites of college and university libraries play an important role in providing the necessary services for clients. These websites not only allow the users to access different collections of library resources, but also provide them with the necessary guidance in order to use the information. The goal of this study is the quality evaluation of the college library websites in Iranian Medical Universities based on the Stover model. This study uses an analytical survey method and is an applied study. The data gathering tool is the standard checklist provided by Stover, which was modified by the researchers for this study. The statistical population is the college library websites of the Iranian Medical Universities (146 websites) and census method was used for investigation. The data gathering method was a direct access to each website and filling of the checklist was based on the researchers' observations. Descriptive and analytical statistics (Analysis of Variance (ANOVA)) were used for data analysis with the help of the SPSS software. The findings showed that in the dimension of the quality of contents, the highest average belonged to type one universities (46.2%) and the lowest average belonged to type three universities (24.8%). In the search and research capabilities, the highest average belonged to type one universities (48.2%) and the lowest average belonged to type three universities. In the dimension of facilities provided for the users, type one universities again had the highest average (37.2%), while type three universities had the lowest average (15%). In general the library websites of type one universities had the highest quality (44.2%), while type three universities had the lowest quality (21.1%). Also the library websites of the College of Rehabilitation and the College of Paramedics, of the Shiraz University of Medical Science, had the highest quality scores. The results showed that there was a meaningful difference between the quality

School Library Services in a Multicultural Society

Science.gov (United States)

Montiel-Overall, Patricia, Ed.; Adcock, Donald C., Ed.

2009-01-01

According to the preface, "in light of the growing multicultural population in the United States, twenty-first-century library services will require culturally competent librarians." For years AASL has been addressing cultural issues in its official journal, "Knowledge Quest". This collection brings together articles that touch…

Diversifying Fiscal Support by Pricing Public Library Services: A Policy Impact Analysis.

Science.gov (United States)

Hicks, Donald A.

1980-01-01

Addresses the possibility of diversifying the resource base of public libraries dependent on property taxes for funding through the setting of fees for library services, and reports on a pricing policy adopted by the Dallas Public Library System. Twenty-seven references are cited. (FM)

Services of the Nuclear Regulatory Authority Library

International Nuclear Information System (INIS)

Carregado, M.A.; Wallingre, G.V.

2011-01-01

Full text; The main of this work is to present the services and activities of the ARN (Autoridad Regulatoria Nuclear) Library to potential users from the biological dosimetry area in the framework of the intercomparison Meeting of the Latin American Biological Dosimetry Network held in Buenos Aires from October 27-30 of 2008. It makes a short chronology of the library; the services offered to each type of users and the tasks related to technical and international cooperation with other organizations such as: the terminology Committee of IRAM (Instituto Argentino de Normalizacion y Certificacion); the input of national literature to the INIS Database of the IAEA; the retrospective digitalisation, indexing and bibliographic description of institutional publications to be submitted to the repository of the Ibero American Forum of Nuclear and Radiation Safety Regulatory Organizations and the participation in nuclear information networks. Finally it shown some relevant data from the internal statistics. (authors)

The Quality of Academic Library Building Improvements Has a Positive Impact on Library Usage. A review of: Shill, Harold B. and Shawn Tonner. “Does the Building Still Matter? Usage Patterns in New, Expanded, and Renovated Libraries, 1995‐2002.” College & Research Libraries 65.2 (Mar.2004: 123-150.

Directory of Open Access Journals (Sweden)

Julie McKenna

2006-09-01

Full Text Available Objective – To measure the impact of academic library facility improvements on physical library usage. Design – The facility improvement data used for this study were previously collected through a 68-item Web survey for the companion article “Creating a Better Place: Physical Improvements in Academic Libraries, 1995-2002” (Shill and Tonner. The measurement of library usage was by exit gate counts before and after library improvements. Setting – American academic libraries in which: facility improvement projects were completed between 1995 and 2002, the project space was not smaller than 20,000 square feet, the project space did not include off‐site storage or non-public space, and gate-count statistics from before and after facility changes were available. Subjects – Ninety of 384 identified academic libraries were able to provide usable data on: exit gate count, total circulation, in-house collection use, and reference transaction data. Methods – The data collection was undertaken in 2003 for the companion study (Shill and Tonner. A population of 384 libraries potentially able to meet criteria for the study was gathered and each library was invited by e‐mail to complete a Web‐based survey. Through this initial contact, 357 libraries were confirmed as meeting the study criteria, and responses were received from 182 of those providing a 51% overall response rate. Respondents were asked about institutional characteristics (public or private, Carnegie classification, etc.; project specific features (year of completion, nature of project, etc.; nature and extent of changes (seating, wiring, HVAC, etc.; presence of non‐library services in the facility; collection arrangements; before and after quality changes in lighting, seating and a range of services (as assessed by the survey respondent; and before and after project completion gate count usage statistics. Respondents were asked a set of eleven questions each with a five�

Current status of digital reference services in academic libraries in ...

African Journals Online (AJOL)

This paper investigates the extent of the application of digital reference services in academic libraries in Nigeria, highlighting the emerging formats and models of digital reference services, to include email and web forms, Ask A librarian services, online chat reference, video conferencing, digital robots, and collaborative ...

Emerging solutions in reference services implications for libraries in the new millennium

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Edwards, John D

2013-01-01

How can you enhance reference services without adding staff?Modern law librarians are under growing pressure to keep up with new technologies, deal instantly with the demands of patrons, keep the library safe and user-friendly, and generally offer the best possible service while keeping costs down. Emerging Solutions in Reference Services: Implications for Libraries in the New Millennium is a very practical guide for coping with rapidly changing technology and increasing demands for services. Its sane, well-researched advice and suggestions can help you deal with the hectic days and

Building Earth's Largest Library: Driving into the Future.

Science.gov (United States)

Coffman, Steve

1999-01-01

Examines the Amazon.com online bookstore as a blueprint for designing the world's largest library. Topics include selection; accessibility and convenience; quality of Web sites and search tools; personalized service; library collection development, including interlibrary loan; library catalogs and catalog records; a circulation system; costs;…

IFLA General Conference, 1989. Division of Libraries Serving the General Public. Section on Library Services to Multicultural Populations; Round Table--International Association of Metropolitan City Libraries; Round Table on Mobile Libraries. Booklet 31.

Science.gov (United States)

International Federation of Library Associations, The Hague (Netherlands).

The seven papers in this collection continue the presentations from the Division of Libraries Serving the General Public: (1) "Multicultural Activities for Children and Young People at the Munich International Youth Library" (German and English versions; Lioba Betten); (2) "Multicultural Literature and Library Services for Children:…

Improving Public Library Services for Rural Community Development

African Journals Online (AJOL)

The library as a social instrument for transformation in response to the ... To provide effective services for children and young people including requisite .... explanations clearer than they would have been without this multi-media tool especially.

A Study of Early Learning Services in Museums and Libraries

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Sirinides, P.; Fink, R.; DuBois, T.

2017-01-01

Museums and libraries can play a role in providing opportunities for early learning, and there is clear momentum and infrastructure already in place to help make this happen. Researchers conducted a mixed-methods descriptive study to generate new evidence about the availability of services for young children in museums and libraries, and the…

A Survey of the Usability of Digital Reference Services on Academic Health Science Library Web Sites

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Dee, Cheryl; Allen, Maryellen

2006-01-01

Reference interactions with patrons in a digital library environment using digital reference services (DRS) has become widespread. However, such services in many libraries appear to be underutilized. A study surveying the ease and convenience of such services for patrons in over 100 academic health science library Web sites suggests that…

Think Quality! The Deming Approach Does Work in Libraries.

Science.gov (United States)

Mackey, Terry; Mackey, Kitty

1992-01-01

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Use of internet library based services by the students of Imo State ...

African Journals Online (AJOL)

Findings show that students utilizes internet based library services in their academic work, for their intellectual development as well as in communicating to their lecturers and other relations on their day to day information needs. It is recommended that University libraries should provide and offer internet based library ...

Mobile technology and academic libraries innovative services for research and learning

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Canuel, Robin

2017-01-01

In seventeen chapters ranging from A Mobile-First Library Site Redesign to Mobile Technology Support for Field Research to Virtual Reality Library Environments, Mobile Technology and Academic Libraries explores how librarians around the world are working to adapt their spaces, collections, teaching, and services to the new possibilities presented by mobile technology. This is a detailed and thorough examination of technology that's emerging now and how to incorporate it into your library to help the students and researchers of both today and tomorrow.

The Public's Attitude Toward Public Library Services in Essex County, New Jersey; A Research Study Conducted for the Essex County Library Directors Group Public Relations Committee.

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Market Dynamics, Inc., Princeton, NJ.

In order to structure an effective campaign aimed at increasing the usage of the public libraries in Essex County, New Jersey, this research project was undertaken to determine the consumer attitudes toward various aspects of public library services. These aspects include: extent of public library usage; awareness of library services offered,…

Evaluating a Chat Reference Service at the University of South Alabama's Baugh Biomedical Library

Science.gov (United States)

Clanton, Clista C.; Staggs, Geneva B.; Williams, Thomas L.

2006-01-01

The University of South Alabama's Baugh Biomedical Library recently initiated a chat reference service targeted at distance education students in the biomedical sciences. After one year of service, the library conducted an evaluation of the chat reference to assess the success of this mode of reference service. Both traditional reference and…

Three-Dimensional Extension of a Digital Library Service System

Science.gov (United States)

Xiao, Long

2010-01-01

Purpose: The paper aims to provide an overall methodology and case study for the innovation and extension of a digital library, especially the service system. Design/methodology/approach: Based on the three-dimensional structure theory of the information service industry, this paper combines a comprehensive analysis with the practical experiences…

Places for all? Cape Town’s public library services to gays and lesbians

Directory of Open Access Journals (Sweden)

Genevieve Hart

2010-01-01

Full Text Available The article reports on an investigation of the provision of gay and lesbian literature and of information services to gays and lesbians in Cape Town’s public libraries. Although by definition public libraries serve all members of a community, the international literature suggests that they neglect the reading and information needs and interests of gays and lesbians. The progressive South African Constitution views the rights of gays and lesbians as human rights; yet homophobia is prevalent. Using a questionnaire, the study explored attitudes and practices of 69 senior librarians, responsible for collection development, across all six of Cape Town’s library districts. The situation was found to be “spotty” with only 26 respondents believing that their library service is meeting the needs of gays and lesbians. The survey found contradictions between stated beliefs and behaviours. Thus, although most agree that LGBT rights to information and equal services are human rights, only 55% consider LGBT people in their selection procedures and very little material is acquired. Information services are thin with, for example, only 10% of the libraries in the survey providing LGBT related information in their community information files.

Academic Library Department Experience Fosters the Development of Leadership Skills Relevant to Academic Library Directorship

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Joanne M. Muellenbach

2017-03-01

involved all library departments: Access Services, Administration, Collection Development, Digital Library Services, Information Technology, Reference and Instruction, and Technical Services. When departments were compared pairwise on composite leadership skill scores, Administration was significantly higher than another department. Results showed that perceptions of leadership quality development appeared to be equal across departments, but leadership skill development was not, and in fact, there was a significant difference between the variances of the composite scores in the population. The second research question asked: what are the leadership skills and qualities most commonly perceived to be used in each department? Results revealed that every leadership skill score except for time management was significant, indicating a difference among library departments based on individual leadership skill scores. Respondents perceived that there was a difference in leadership skill (but not leadership quality development opportunity by department. Departments were also compared pairwise on offering a greater opportunity to develop leadership skills, and overall, academic library directors perceived that there were significant differences in skill development by department. Furthermore, respondents overwhelmingly indicated that Administration was where they perceived the most leadership skill development opportunities. There was no perceived difference in leadership quality development by department. As well, some departments were reported to provide targeted, department-specific leadership skills, such as resource allocation and budget management. Conclusion – This study offers strong evidence that development of many of the leadership skills necessary for success as an academic library director only present themselves to professionals once they enter the Administration department, the library director position, or the assistant director position.

Collaborative Chat Reference Service Effectiveness Varies by Question Type for Public Library Patrons. A review of: Kwon, Nahyun. ʺPublic Library Patronsʹ Use of Collaborative Chat Reference Service: The Effectiveness of Question Answering by Question Type.ʺ Library & Information Science Research 29.1 (Mar. 2007: 70‐91.

Directory of Open Access Journals (Sweden)

Stephanie Hall

2008-03-01

measures: satisfaction with the answer, perceived staff quality, and willingness to return. In general, the methods used were clearly described and appeared reliableMain results – Distribution of question types: By far the largest group of questions were circulation‐related (48.9%, with subject-based research questions coming next(25.8%, then simple factual questions(9.6%, resource access questions (8.9%, and local library information inquiries (6.8%. Effectiveness of chat reference service by question type: No statistically significant difference was found between simple factual questions and subject‐based research questions in terms of answer completeness and user satisfaction. However, a statistically significant difference was found when comparing ‘local’ (circulation and local library information questions and ‘nonlocal’(simple factual and subject‐based research questions, with both satisfaction and answer completeness being lower for local questions.Conclusions – The suggestion that chat reference may not be as appropriate for in-depth,subject‐based research questions as it is for simple factual questions is not supported by this research. In fact, the author notes that “subject‐based research questions, when answered, were answered as completely as factual questions and found to be the question type that gives the greatest satisfaction to the patrons among all question types” (86. Lower satisfaction and answer completion were found among local vs. non‐local queries. Additionally, there appeared to be some confusion among patrons about then nature of the collaborative service – they often assumed that the librarian answering their question was from their local library. The author suggests some form of triage to direct local questions to the appropriate venue from the outset, thus avoiding confusion and unnecessary referrals. The emergence of repetitive questions also signalled the need for the development of FAQs for chat reference staff

Marketing information goods and services in medical libraries and information centers.

Science.gov (United States)

Ashrafi-Rizi, Hasan; Kazempour, Zahra

2012-01-01

Marketing is one of the essential parts of any business corporation in the modern management. One can see the difference between corporations in gaining their goals, considering their marketing methods. Gaining more advantage or acquiring more funds can be of reasons for marketing, but these are not all the reasons. Perhaps the most important reason for marketing is increasing the customer satisfaction. This, in turn, leads to more willingness in payment and using services. Nowadays, due to rapid growth in ICT, changes in budgets, rapid growth in development and use of knowledge, variety of users and their needs, marketing has become an important factor in any library activities. Libraries are now more responsible in this regard, because marketing is now an important tool in improving users' satisfaction in using library services. Hence, marketing is now very important for libraries to survive in the increasing pressures of competitive conditions of the information market. This article is tapping on issues such as information marketing, principles of marketing, marketing techniques, developing markets, and marketing skills. Some recommendations are also presented for marketing in libraries.

Marketing information goods and services in medical libraries and information centers

Science.gov (United States)

Ashrafi-rizi, Hasan; Kazempour, Zahra

2012-01-01

Marketing is one of the essential parts of any business corporation in the modern management. One can see the difference between corporations in gaining their goals, considering their marketing methods. Gaining more advantage or acquiring more funds can be of reasons for marketing, but these are not all the reasons. Perhaps the most important reason for marketing is increasing the customer satisfaction. This, in turn, leads to more willingness in payment and using services. Nowadays, due to rapid growth in ICT, changes in budgets, rapid growth in development and use of knowledge, variety of users and their needs, marketing has become an important factor in any library activities. Libraries are now more responsible in this regard, because marketing is now an important tool in improving users’ satisfaction in using library services. Hence, marketing is now very important for libraries to survive in the increasing pressures of competitive conditions of the information market. This article is tapping on issues such as information marketing, principles of marketing, marketing techniques, developing markets, and marketing skills. Some recommendations are also presented for marketing in libraries. PMID:23555112

ASSESSMENT OF LIBRARY USERS’ FEEDBACK USING MODIFIED MULTILAYER PERCEPTRON NEURAL NETWORKS

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K G Nandha Kumar

2017-07-01

Full Text Available An attempt has been made to evaluate the feedbacks of library users of four different libraries by using neural network based data mining techniques. This paper presents the results of a survey of users’ satisfactory level on four different libraries. The survey has been conducted among the users of four libraries of educational institutions of Kovai Medical Center Research and Educational Trust. Data were collected through questionnaires. Artificial neural network based data mining techniques are proposed and applied to assess the libraries in terms of level of satisfaction of users. In order to assess the users’ satisfaction level, two neural network techniques: Modified Multilayer Perceptron Network-Supervised and Modified Multilayer Perceptron Network-Unsupervised are proposed. The proposed techniques are compared with the conventional classification algorithm Multilayer Perceptron Neural Network and found better in overall performance. It is found that the quality of service provided by the libraries is highly good and users are highly satisfied with various aspects of library service. The Arts and Science College Library secured the maximum percent in terms of user satisfaction. This shows that the users’ satisfaction of ASCL is better than the other libraries. This study provides an insight into the actual quality and satisfactory level of users of libraries after proper assessment. It is strongly expected that the results will help library authorities to enhance services and quality in the near future.

Students' Perceived Quality of Library Facilities and Services in Nigerian Private Universities

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Oluwunmi, A. O.; Durodola, O. D.; Ajayi, C. A.

2016-01-01

In a highly competitive academic environment, students are becoming more selective and demanding in their choice of University. Hence, it is essential for educational institutions, particularly privately-owned institutions, to be interested in getting feedback on the quality of their facilities and services. With a focus on four private…

Fast Facts: Recent Statistics from the Library Research Service, Numbers 283-289. January-December, 2010

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Library Research Service, 2010

2010-01-01

Issues 283 through 289 of "Fast Facts" from the Library Research Service present data collected from libraries in Colorado and throughout the nation. Topics addressed in these "Fast Facts" from 2010 include the relationship between computer access in libraries and use of traditional services, analysis of the third year of data…

Potentials of fee-based library services in Nigeria: with a case report ...

African Journals Online (AJOL)

Libraries have traditionally been custodians of information which are provided free of charge to users. Recent decline in funds to libraries and the change in the concept of information from a free resource to a marketable resource in the information age have necessitated the re-evaluation of free services in the libraries.

Expanding services in a shrinking economy: desktop document delivery in a dental school library.

Science.gov (United States)

Gushrowski, Barbara A

2011-07-01

How can library staff develop and promote a document delivery service and then expand the service to a wide audience? The setting is the library at the Indiana University School of Dentistry (IUSD), Indianapolis. A faculty survey and a citation analysis were conducted to determine potential use of the service. Volume of interlibrary loan transactions and staff and equipment capacity were also studied. IUSD Library staff created a desktop delivery service (DDSXpress) for faculty and then expanded the service to practicing dental professionals and graduate students. The number of faculty using DDSXpress remains consistent. The number of practicing dental professionals using the service is low. Graduate students have been quick to adopt the service. Through careful analysis of capacity and need for the service, staff successfully expanded document delivery service without incurring additional costs. Use of DDSXpress is continually monitored, and opportunities to market the service to practicing dental professionals are being investigated.

Library Services Alliance of New Mexico. 1994 Annual report

Energy Technology Data Exchange (ETDEWEB)

NONE

1995-09-01

The Library Services Alliance is a unique multi-type library consortium committed to resource sharing. As a voluntary association of university and governmental laboratory libraries supporting scientific research, the Alliance has become a leader in New Mexico in using cooperative ventures to cost-effectively expand resources supporting their scientific and technical communities. During 1994, the alliance continued to expand on their strategic planning foundation to enhance access to research information for the scientific and technical communities. Significant progress was made in facilitating easy access to the on-line catalogs of member libraries via connections through the Internet. Access to Alliance resources is now available via the World Wide Web and Gopher, as well as links to other databases and electronic information. This report highlights the accomplishments of the Alliance during calendar year 1994.

Outsourcing in American Libraries--An Overview.

Science.gov (United States)

Bordeianu, Sever; Benaud, Claire-Lise

1997-01-01

Discusses the state of outsourcing in American libraries. Highlights include objectives (to reduce cost, increase the quality of service, and achieve a better price/performance objective); operations that can be outsourced; pros and cons; changes in the way library personnel view their work; outsourcing in special, public, academic, and federal…

The patron-driven library a practical guide for managing collections and services in the digital age

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Allison, Dee Ann

2013-01-01

Libraries in the USA and globally are undergoing quiet revolution. Libraries are moving away from a philosophy that is collection-centered to one focused on service. Technology is key to that change. The Patron Driven Library explores the way technology has moved the focus from library collections to services, placing the reader at the center of library activities. The book reveals the way library users are changing, and how social networking, web delivery of information, and the uncertain landscape of e-print has energized librarians to adopt technology to meet a different model of the library while preserving core values. Following an introduction, the first part begins with the historical milieu, and moves on to current challenges for financing and acquiring materials, and an exploration of why the millennial generation is transformational. The second part examines how changes in library practice can create a culture for imagining library services in an age of information overflow. The final chapter asks: ...

A handbook of digital library economics operations, collections and services

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Baker, David P

2013-01-01

This book provides a companion volume to Digital Library Economics and focuses on the 'how to' of managing digital collections and services (of all types) with regard to their financing and financial management. The emphasis is on case studies and practical examples drawn from a wide variety of contexts. A Handbook of Digital Library Economics is a practical manual for those involved - or expecting to be involved - in the development and management of digital libraries.provides practical approach to the subjectfocuses on the challenges associated with the economic and financial aspects of digi

Reference Services in Australian Academic Libraries are Becoming More Multifaceted, A Review of: Burke, L. “Models of Reference Services in Australian Academic Libraries.” Journal of Librarianship and Information Science 40.4 (2008: 269‐86.

Directory of Open Access Journals (Sweden)

David Herron

2009-09-01

Full Text Available Objective – To investigate the current organizational models for reference work in Australian academic libraries, and how these reference services are staffed.Design – Mixed methods.Setting – Academic universities in Australia.Subjects – Forty Council of Australian University Librarians (CAUL member libraries.Methods – A literature study was undertaken to (1 find a definition of reference services and (2 explore the development of reference service models over time. Statistics from the CAUL member libraries were studied for trends in student population and number of academic and library staff. A web‐based survey, with questions based on the findings in the literature study, was then distributed to the 40 Australian university libraries in 2006. Respondents were asked when the library commenced different reference services in five areas: formats in which the library received and responded to reference queries, information literacy, subject specialization, liaison activities, and collection development. Respondents also answered questions about the organization of the reference department, including: whether they had a separate or integrated model; the size of the reference collections; if they had a librarian dedicated to supporting students studying in remote or distant mode; if the interlibrary loans department was part of the suite of reference services; and if they had a mission or statement of purpose for their reference services department.Main Results – Based on the literature study, the working definition of reference services (1 for the project was “all activities which assist in providing relevant and appropriate information services to patrons” (270, including:•All interactions with patrons to assist them in their searches for information in all media types.•All training by librarians of patrons to be able to access information for themselves.•Activities to help the library stay informed of relevant developments

Making the most of the cloud how to choose and implement the best services for your library

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Hastings, Robin

2014-01-01

Cloud computing can be confusing - the number and types of services that are available through "the cloud" are growing by the day. Making the Most of the Cloud: How to Choose and Implement the Best Services for Your Library takes you through some of the more popular cloud services in libraries and breaks down what you need to know to pick the best one for your library. Some of the cloud services covered are: -Email -Integrated Library Systems (ILS) -Backups -Project Management -Graphics Software -and much more...With chapters covering cloud topics from the definition of a "cloud" to security in the cloud, this book will be beneficial for any library which is thinking of moving their services outside their organization.

Neutron cross-section library for SAND-2 and its service program

International Nuclear Information System (INIS)

Berzonis, M.A.; Bondars, Kh.Ya.; Lapenas, A.A.

1978-01-01

The logical structure of the neutron cross-section library used in the SAND-2 program complex is considered. The organization of the DSIG01 program creating and servicing the neutron cross section library is described. The DSIG 01 program is written on FORTRAN and permits to create the neutron cross section library on the ES computer magnetic discs operating under the control of the ES operating system and to perform certain manipulations therewith

Cutting-edge research in developing the library of the future new paths for building future services

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Eden, Bradford Lee

2015-01-01

Cutting-Edge Research in the 21st-Century Academic Library: New Paths for Building Future Services explores examples of exciting new library services and workflows and provides opportunities for the rest of the library profession to model and adapt for their own communities and patrons.

Implementation of Web 2.0 services in academic, medical and research libraries: a scoping review.

Science.gov (United States)

Gardois, Paolo; Colombi, Nicoletta; Grillo, Gaetano; Villanacci, Maria C

2012-06-01

Academic, medical and research libraries frequently implement Web 2.0 services for users. Several reports notwithstanding, characteristics and effectiveness of services are unclear. To find out: the Web 2.0 services implemented by medical, academic and research libraries; study designs, measures and types of data used in included articles to evaluate effectiveness; whether the identified body of literature is amenable to a systematic review of results. Scoping review mapping the literature on the topic. Searches were performed in 19 databases. research articles in English, Italian, German, French and Spanish (publication date ≥ 2006) about Web 2.0 services for final users implemented by academic, medical and research libraries. Reviewers' agreement was measured by Cohen's kappa. From a data set of 6461 articles, 255 (4%) were coded and analysed. Conferencing/chat/instant messaging, blogging, podcasts, social networking, wikis and aggregators were frequently examined. Services were mainly targeted at general academic users of English-speaking countries. Data prohibit a reliable estimate of the relative frequency of implemented Web 2.0 services. Case studies were the prevalent design. Most articles evaluated different outcomes using diverse assessment methodologies. A systematic review is recommended to assess the effectiveness of such services. © 2012 The authors. Health Information and Libraries Journal © 2012 Health Libraries Group.

Assertiveness and communication in the library environment: the case study of the City and University Library in Osijek

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Srđan Lukačević

2016-07-01

Full Text Available The paper presents the findings of the City and University Library in Osijek research on the communication knowledge and skills required for the good communication between the library and its customers. Assertive communication is described as a means that can contribute to the positive perception of a library as an institution. The paper discusses the need for the librarians to acquire good communication skills in order to present the library and the array of its services (projects, departments, etc. in the best possible way to the public. This argument is supported by the findings of the web survey conducted via the library's Facebook page in 2012. The survey evaluated the communication skills of the librarians working in the City and University Library with the main goal of detecting problems in communication with library customers and ensure the high quality communication and service in the future.

Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service*†

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Crossno, Jon E.; Berkins, Brenda; Gotcher, Nancy; Hill, Judith L.; McConoughey, Michelle; Walters, Mitchel

2001-01-01

Objectives: In a pilot study, the library had good results using SERVQUAL, a respected and often-used instrument for measuring customer satisfaction. The SERVQUAL instrument itself, however, received some serious and well-founded criticism from the respondents to our survey. The purpose of this study was to test the comparability of the results of SERVQUAL with a revised and shortened instrument modeled on SERVQUAL. The revised instrument, the Assessment of Customer Service in Academic Health Care Libraries (ACSAHL), was designed to better assess customer service in academic health care libraries. Methods: Surveys were sent to clients who had used the document delivery services at three academic medical libraries in Texas over the previous twelve to eighteen months. ACSAHL surveys were sent exclusively to clients at University of Texas (UT) Southwestern, while the client pools at the two other institutions were randomly divided and provided either SERVQUAL or ACSAHL surveys. Results: Results indicated that more respondents preferred the shorter ACSAHL instrument to the longer and more complex SERVQUAL instrument. Also, comparing the scores from both surveys indicated that ACSAHL elicited comparable results. Conclusions: ACSAHL appears to measure the same type of data in similar settings, but additional testing is recommended both to confirm the survey's results through data replication and to investigate whether the instrument applies to different service areas. PMID:11337948

Can the ISO-standards on quality management be useful to libraries and how?

DEFF Research Database (Denmark)

Johannsen, Carl Gustav

1994-01-01

The aim of this paper is to discuss whether the ISO 9000 concept of quality assurance is useful in a library context or not. First, the basics of the ISO 9000 series are explained. Then, the nature of the concept is discussed and the critical views raised by quality management experts are reviewed...... concluded that the whole discussion on ISO 9000 seems a little futile because the real critical success factor for libraries aiming at Total Quality does not seem to lie in the choice of a specific quality model or guru but more is a question of commitment project on quality assurance in special libraries...

Non-use of Library Services by Students in a UK Academic Library

Directory of Open Access Journals (Sweden)

Lisa Toner

2008-06-01

Full Text Available Objective – This study examined low or non-use of the library at St. Martin’s College, UK and determined the possible reasons for this. Additionally, this study investigated the other sources of information non-users were accessing. The results were then fed into the library’s future strategic planning cycle. Methods – Using data from the TALIS management system, a postal survey was distributed to students who registered as low or non-users. Non-users were considered a hard-to-reach target group, and a further classroom-based survey was administered.Results – The findings showed that students in part-time and distance learning courses were the largest group of non-users. Other factors influencing non-use included the purchase of books, use of the Internet, and a lack of awareness of services available.Conclusions – The library service needs to target non-traditional student groups, particularly those taught off-campus, with innovative induction techniques. This survey highlighted the need to embed information skills teaching into the curriculum and a recent restructure of the department has enabled this to happen with a more focused approach to academic liaisonship.

Implementing a 3D printing service in a biomedical library.

Science.gov (United States)

Walker, Verma

2017-01-01

Three-dimensional (3D) printing is opening new opportunities in biomedicine by enabling creative problem solving, faster prototyping of ideas, advances in tissue engineering, and customized patient solutions. The National Institutes of Health (NIH) Library purchased a Makerbot Replicator 2 3D printer to give scientists a chance to try out this technology. To launch the service, the library offered training, conducted a survey on service model preferences, and tracked usage and class attendance. 3D printing was very popular, with new lab equipment prototypes being the most common model type. Most survey respondents indicated they would use the service again and be willing to pay for models. There was high interest in training for 3D modeling, which has a steep learning curve. 3D printers also require significant care and repairs. NIH scientists are using 3D printing to improve their research, and it is opening new avenues for problem solving in labs. Several scientists found the 3D printer so helpful they bought one for their labs. Having a printer in a central and open location like a library can help scientists, doctors, and students learn how to use this technology in their work.

Researcher-library collaborations: Data repositories as a service for researchers.

Science.gov (United States)

Gordon, Andrew S; Millman, David S; Steiger, Lisa; Adolph, Karen E; Gilmore, Rick O

New interest has arisen in organizing, preserving, and sharing the raw materials-the data and metadata-that undergird the published products of research. Library and information scientists have valuable expertise to bring to bear in the effort to create larger, more diverse, and more widely used data repositories. However, for libraries to be maximally successful in providing the research data management and preservation services required of a successful data repository, librarians must work closely with researchers and learn about their data management workflows. Databrary is a data repository that is closely linked to the needs of a specific scholarly community-researchers who use video as a main source of data to study child development and learning. The project's success to date is a result of its focus on community outreach and providing services for scholarly communication, engaging institutional partners, offering services for data curation with the guidance of closely involved information professionals, and the creation of a strong technical infrastructure. Databrary plans to improve its curation tools that allow researchers to deposit their own data, enhance the user-facing feature set, increase integration with library systems, and implement strategies for long-term sustainability.

Does LibQUAL+[TM] Account for Student Loyalty to a University College Library?

Science.gov (United States)

Helgesen, Oyvind; Nesset, Erik

2011-01-01

Purpose: The purpose of this paper is to find out whether LibQUAL+[TM]can account for student loyalty to the library of an institution of higher education. LibQUAL+[TM] is a marketing tool that is used to measure perceived service quality of libraries, and the present analysis aims at validating this service quality instrument within a more…

Library service delivery, information literacy knowledge: a modelling ...

African Journals Online (AJOL)

Knowledge preservation, access to information and dissemination has rapidly changed the way people seek and use information. The study concluded that the application of IT will encourage self sufficiency in food production, good health and rapid development among the citizenry. Keywords: Library service delivery, ...

Comparison of Iranian National Medical Library with digital libraries of selected countries.

Science.gov (United States)

Zare-Farashbandi, Firoozeh; Najafi, Nayere Sadat Soleimanzade; Atashpour, Bahare

2014-01-01

The important role of information and communication technologies and their influence on methods of storing, retrieving information in digital libraries, has not only changed the meanings behind classic library activates but has also created great changes in their services. However, it seems that not all digital libraries provide their users with similar services and only some of them are successful in fulfilling their role in digital environment. The Iranian National Medical library is among those that appear to come short compared to other digital libraries around the world. By knowing the different services provided by digital libraries worldwide, one can evaluate the services provided by Iranian National Medical library. The goal of this study is a comparison between Iranian National Medical library and digital libraries of selected countries. This is an applied study and uses descriptive - survey method. The statistical population is the digital libraries around the world which were actively providing library services between October and December 2011 and were selected by using the key word "Digital Library" in Google search engine. The data-gathering tool was direct access to the websites of these digital libraries. The statistical study is descriptive and Excel software was used for data analysis and plotting of the charts. The findings showed that among the 33 digital libraries investigated worldwide, most of them provided Browse (87.87%), Search (84.84%), and Electronic information retrieval (57.57%) services. The "Help" in public services (48/48%) and "Interlibrary Loan" in traditional services (27/27%) had the highest frequency. The Iranian National Medical library provides more digital services compared to other libraries but has less classic and public services and has less than half of possible public services. Other than Iranian National Medical library, among the 33 libraries investigated, the leaders in providing different services are Library of

TRANSFORMATION OF INNOVATIVE AND METHODICAL ACTIVITY LIBRARY OF THE UNIVERSITY

Directory of Open Access Journals (Sweden)

О. О. Скаченко

2015-09-01

Full Text Available The purpose of our article is the analysis of innovative and methodical activity of university libraries which develop as information centers today. The subject of research is methodical, publishing and innovative activity of Scientific Library of the Kiev national university of culture and arts. We observe process of introduction of technological innovations in library service that allows improving quality of the services provided to the reader by library. New actual projects are developed, cultural and educational and information services extend, work methods improve. Also, the structure of library is improved – there are new sectors. The main finding of the work consists in systematization of various aspects and the directions of innovative activity of library. The research findings have the practical value for library workers, teachers of university, students, library users, and also for anyone who is interested in library science.

SERVICE QUALITY DIMENSIONS AS PREDICTORS OF PERCEIVED SERVICE QUALITY IN RETAIL ENVIRONMENT

OpenAIRE

Jelčić, Sandra

2017-01-01

The purpose of this paper is to determine service quality dimensions as predictors of perceived service quality in retail environment. Recent studies emphasised the multidimensional nature of service quality and multidimensional service quality measurement models. Literature reveals that SERVQUAL (Parasuraman et al. 1988) and RSQS (Dabholkar et al. 1996) are the most common instruments used to measure service quality in retail. Considering different market environments neither SERVQUAL nor RS...

THE PERFORMANCE OF SERVQUAL TO MEASURE SERVICE QUALITY IN PRIVATE UNIVERSITY

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Leonnard

2018-03-01

Full Text Available The increasing number of educational services has caused a high competition in this industry. In Indonesia, the number of private universities is the highest compared to state universities and other forms of higher education institutions. Ability to predict factors that are important in providing educational services to achieve student satisfaction and make them loyal to the university is highly necessary. In this study, we investigated the main factors of service quality that affect student satisfaction and loyalty by collecting data from 319 students from London School of Public Relation in Jakarta. Structural equation modeling (SEM was employed to analyze the data through AMOS 24 statistical package. The findings indicated that the main factors influencing student satisfaction in private university are tangible and reliability consisting of: 1 comfortable lecture rooms, 2 adequate library facilities, 3 neat staff appearance, 4 non-discriminatory treatments provided by staff and lecturers, 5 high ability and knowledge provided by staffs and lecturers, and 6 appropriate academic services provided by the university. Student satisfaction with these factors would indirectly lead to loyalty to the university. Finally, service quality measurement through SERVQUAL was redundant as a model to measure the effect of service quality in educational service.

Human Resource Development in Hybrid Libraries

OpenAIRE

Prakasan, E. R.; Swarna, T.; Vijai Kumar, *

2000-01-01

This paper explores the human resources and development implications in hybrid libraries. Due to technological changes in libraries, which is a result of the proliferation of electronic resources, there has been a shift in workloads and workflow, requiring staff with different skills and educational backgrounds. Training of staff at all levels in information technology is the key to manage change, alleviate anxiety in the workplace and assure quality service in the libraries. Staff developmen...

Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations.

Science.gov (United States)

Orenstein, David

1999-01-01

Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and…

78 FR 9945 - Sunshine Act Meeting of the National Museum and Library Services Board

Science.gov (United States)

2013-02-12

... Library Services. 1800 M Street, NW., 9th Floor, Washington, DC, 20036. Telephone: (202) 653-4676. STATUS..., United States Code because the Board will consider information that may disclose: Trade secrets and... Events and Board Liaison, Institute of Museum and Library Services, 1800 M Street, NW., 9th Floor...

Rethinking library technical services redefining our profession for the future

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Weber, Mary Beth

2015-01-01

Will library technical services exist thirty years from now? If so, what do leading experts see as the direction of the field? In this visionary look at the future of technical services, Mary Beth Weber has compiled a veritable who's who of the field to answer just these questions.

The Implementation of TTG Book Service Done By Community Library in Rural Area

Directory of Open Access Journals (Sweden)

Pawit Muhammad Yusup

2016-06-01

Full Text Available The problem of poverty in rural areas cannot be separated from the following aspects: poverty, lack of education facilities, low level of entrepreneurial skills, health, lack of learning facilities, population distribution, infrastructure and facilities are inadequate, access to information, and other aspects that are still limited. The Village Library and Community Library as part of the affordable infrastructure and learning facilities are, not yet available in every village. This study tried to introduce pilot models Appropriate Technology Implementation Services Book through Rural Libraries and the community library to a number of poor people in the village. The result could contribute in improving the skills of a number of rural poor in entrepreneurship-based reading. This service models can be applied in other similar villages.

Benchmarking and Its Relevance to the Library and Information Sector. Interim Findings of "Best Practice Benchmarking in the Library and Information Sector," a British Library Research and Development Department Project.

Science.gov (United States)

Kinnell, Margaret; Garrod, Penny

This British Library Research and Development Department study assesses current activities and attitudes toward quality management in library and information services (LIS) in the academic sector as well as the commercial/industrial sector. Definitions and types of benchmarking are described, and the relevance of benchmarking to LIS is evaluated.…

The Impact of Library Resources and Services on the Scholarly Activity of Medical Faculty and Residents.

Science.gov (United States)

Quesenberry, Alexandria C; Oelschlegel, Sandy; Earl, Martha; Leonard, Kelsey; Vaughn, Cynthia J

2016-01-01

Librarians at an academic medical center library gathered data to determine if library services and resources impacted scholarly activity. A survey was developed and sent out to faculty and residents asking how they used the library during scholarly activity. Sixty-five faculty members and residents responded to the survey. The majority of respondents involved with scholarly activity use the library's services and resources. PubMed is the most frequently used database. The positive results show the library impacts the scholarly activity of medical faculty and residents.

Training for QSC: How McDonald's Makes Library Managers.

Science.gov (United States)

Aycock, Anthony

2001-01-01

Written by a former McDonald's manager who earned a master's degree in library science, this article describes how "QSC"--quality, services, and cleanliness--can be applied to libraries in the same way it is used by restaurants. Argues that libraries are simply businesses that cater to customers. (Contains 42 references.) (NB)

A rural virtual health sciences library project: research findings with implications for next generation library services.

Science.gov (United States)

Richwine, M P; McGowan, J J

2001-01-01

The Shared Hospital Electronic Library of Southern Indiana (SHELSI) research project was designed to determine whether access to a virtual health sciences library and training in its use would support medical decision making in rural southern Indiana and achieve the same level of impact seen by targeted information services provided by health sciences librarians in urban hospitals. Based on the results of a needs assessment, a virtual medical library was created; various levels of training were provided. Virtual library users were asked to complete a Likert-type survey, which included questions on intent of use and impact of use. At the conclusion of the project period, structured interviews were conducted. Impact of the virtual health sciences library showed a strong correlation with the impact of information provided by health sciences librarians. Both interventions resulted in avoidance of adverse health events. Data collected from the structured interviews confirmed the perceived value of the virtual library. While librarians continue to hold a strong position in supporting information access for health care providers, their roles in the information age must begin to move away from providing information toward selecting and organizing knowledge resources and instruction in their use.

SERVICE QUALITY IN THE PUBLIC SERVICE

OpenAIRE

Prabha Ramseook-Munhurrun; Soolakshna D. Lukea-Bhiwajee; Perunjodi Naidoo

2010-01-01

The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates how closely customer expectations of service and FLE perceptions of customer expectations match. SERVQUAL is used to measure service quality amongst FLE and customers in a major public sector department in Mauritius. The survey captures c...

An Exploratory Study: A Kinesic Analysis of Academic Library Public Service Points

Science.gov (United States)

Kazlauskas, Edward

1976-01-01

An analysis of body movements of individuals at reference and circulation public service points in four academic libraries indicated that both receptive and nonreceptive nonverbal behaviors were used by all levels of library employees, and these behaviors influenced patron interaction. (Author/LS)

University Library Virtual Reference Services: Best Practices and Continuous Improvement

Science.gov (United States)

Shaw, Kate; Spink, Amanda

2009-01-01

The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

erceptions of U.S. Academic Library Services of First-year Graduate Students from Taiwan—A Photo-elicitation Study

Directory of Open Access Journals (Sweden)

Shao-Chen Lin

2005-12-01

Full Text Available In this study investigating international students’ perceptions of U.S. academic libraries, a qualitative method, photo-elicitation, is for the first time used to study how previous library experiences influence international students’ current perceptions of U.S. academic libraries. This study focuses on four dimensions of library service including access to information, affect of service, library as place, and personal control; these four dimensions are adapted from the LibQUAL+™, a web-based survey tool used among academic libraries for measuring users’ perceptions of library services.Five first-year graduate students from Taiwan were interviewed about how they perceived the library services of Center for Instructional Materials and Computing (CIMC, an academic library serving the students and faculty of School of Education at the University of Wisconsin, Madison. The findings of this study confirm the findings of previous studies both on international students’ in U.S. academic libraries and on photo-elicitation studies, and add empirical examples and insights for the claims in the limited body of research on international students in U.S. academic libraries. [Article content in Chinese

Implementing a 3D printing service in a biomedical library

Directory of Open Access Journals (Sweden)

Verma Walker, MLIS

2017-01-01

Full Text Available Three-dimensional (3D printing is opening new opportunities in biomedicine by enabling creative problem solving, faster prototyping of ideas, advances in tissue engineering, and customized patient solutions. The National Institutes of Health (NIH Library purchased a Makerbot Replicator 2 3D printer to give scientists a chance to try out this technology. To launch the service, the library offered training, conducted a survey on service model preferences, and tracked usage and class attendance. 3D printing was very popular, with new lab equipment prototypes being the most common model type. Most survey respondents indicated they would use the service again and be willing to pay for models. There was high interest in training for 3D modeling, which has a steep learning curve. 3D printers also require significant care and repairs. NIH scientists are using 3D printing to improve their research, and it is opening new avenues for problem solving in labs. Several scientists found the 3D printer so helpful they bought one for their labs. Having a printer in a central and open location like a library can help scientists, doctors, and students learn how to use this technology in their work.

Web pages of Slovenian public libraries

Directory of Open Access Journals (Sweden)

Silva Novljan

2002-01-01

Full Text Available Libraries should offer their patrons web sites which establish the unmistakeable concept (public of library, the concept that cannot be mistaken for other information brokers and services available on the Internet, but inside this framework of the concept of library, would show a diversity which directs patrons to other (public libraries. This can be achieved by reliability, quality of information and services, and safety of usage.Achieving this, patrons regard library web sites as important reference sources deserving continuous usage for obtaining relevant information. Libraries excuse investment in the development and sustainance of their web sites by the number of visits and by patron satisfaction. The presented research, made on a sample of Slovene public libraries’web sites, determines how the libraries establish their purpose and role, as well as the given professional recommendations in web site design.The results uncover the striving of libraries for the modernisation of their functions,major attention is directed to the presentation of classic libraries and their activities,lesser to the expansion of available contents and electronic sources. Pointing to their diversity is significant since it is not a result of patrons’ needs, but more the consequence of improvisation, too little attention to selection, availability, organisation and formation of different kind of information and services on the web sites. Based on the analysis of a common concept of the public library web site, certain activities for improving the existing state of affairs are presented in the paper.

Putting "Service" into Library Staff Training: A Library Manager's Training Guide. LAMA Occasional Papers Series. A Patron-Centered Guide.

Science.gov (United States)

Bessler, Joanne M.

This guide is built on librarianship training literature and customer service research from a variety of professions. It tells library managers how to identify and describe service ideals, to translate these ideals into realistic goals, and to lead new and experienced staff in fulfilling these service ideals. They are encouraged to focus the…

The Importance of Library Services to Preschool Children and an Exemplary Library

Directory of Open Access Journals (Sweden)

Arif Yılmaz

2013-11-01

Full Text Available This study aims that during early childhood stage, access to quality education programs and books have a vital importance and in that context, public libraries ’ children departments have an essential mission to support preschool children. This is a descriptive study that used qualitative method. While collecting data of MIHK, observations, interviews, and documents were used as data collection technique and the data was analyzed in that sense. IFLAs “Guidelines for Children s Libraries Services” was used as aframework to evaluate thefindings. According to the results, MCPL system is very successful in regard to accomplishing the terms of IFLA ’s guidelines to support preschool children; however in fulfilling all of these there is a definite need for strong financial structure and support from the society.

Health science library and information services in the hospital.

Science.gov (United States)

Wakeley, P J; Marshall, S B; Foster, E C

1985-01-01

In an increasingly information-based society, hospitals need a variety of information for multiple purposes--direct patient care, staff development and training, continuing education, patient and community education, and administrative decision support. Health science library and information services play a key role in providing broad-based information support within the hospital. This guide identifies resources that will help administrators plan information services that are appropriate to their needs.

A rural virtual health sciences library project: research findings with implications for next generation library services*

Science.gov (United States)

Richwine, Margaret (Peggy); McGowan, Julie J.

2001-01-01

Purpose: The Shared Hospital Electronic Library of Southern Indiana (SHELSI) research project was designed to determine whether access to a virtual health sciences library and training in its use would support medical decision making in rural southern Indiana and achieve the same level of impact seen by targeted information services provided by health sciences librarians in urban hospitals. Methods: Based on the results of a needs assessment, a virtual medical library was created; various levels of training were provided. Virtual library users were asked to complete a Likert-type survey, which included questions on intent of use and impact of use. At the conclusion of the project period, structured interviews were conducted. Results: Impact of the virtual health sciences library showed a strong correlation with the impact of information provided by health sciences librarians. Both interventions resulted in avoidance of adverse health events. Data collected from the structured interviews confirmed the perceived value of the virtual library. Conclusion: While librarians continue to hold a strong position in supporting information access for health care providers, their roles in the information age must begin to move away from providing information toward selecting and organizing knowledge resources and instruction in their use. PMID:11209799

Providing quality reference services at a special library

OpenAIRE

Semertzaki, Eva

2006-01-01

The paper deals with the traditional vs. modern reference service and with the reference interview and its value. It analyzes new channels of communication: the virtual reference service. It explores the advantages and disadvantages of face-to-face vs. virtual reference and touches issues of user education, information literacy, user satisfaction and evaluation of reference services. Finally, it highlights the competencies of the reference librarian.

County Library Service to Rural Schools. Bulletin, 1930, No. 20

Science.gov (United States)

Lathrop, Edith A.

1930-01-01

An efficient county library contemplates maximum service for money expended. Situated at the county seat or at some other centrally located place within the county, its book stock is carried to every resident of the county through a system branches, stations, and school deposits, and the services of an automobile and the parcel post. A trained…

User-Focused Strategic Services for Technological University Libraries.

Science.gov (United States)

Townley, Charles T.

This paper describes the New Mexico State University (NMSU) Library's strategic plan to develop its services amid an atmosphere of change. A summary of the following components of the strategic plan is given: vision; mission; values; and goals. The revised organizational functions are then illustrated, as well as the role of the selector-liaison…

Marketing/Planning Library and Information Services. Second Edition.

Science.gov (United States)

Weingand, Darlene E.

In the first edition of this book, the concepts of marketing and planning library and information services were presented as effective managerial strategies. Several paragraphs from the introduction to the first edition are reproduced, with author commentary, in this edition as an affirmation that the message is still true. In this second edition,…

Outsourcing Library Technical Services. A How-To-Do-It Manual for Librarians. How-To-Do-It Manuals for Librarians, Number 69.

Science.gov (United States)

Hirshon, Arnold; Winters, Barbara

In the effort to reduce costs, improve productivity, enhance quality of services, and improve turnaround time for ordering, receiving, and cataloging new materials, libraries are increasingly turning to outsourcing as a strategic management tool to help them maximize use of their fiscal and human resources. This guide covers all aspects of…

Social Q&A’s Enlightenment to the Library Virtual Reference Service

Directory of Open Access Journals (Sweden)

Yang Yukun

2017-10-01

Full Text Available [Purpose/significance] Under the circumstance of Web2.0, the social Q&As, possessing the similar functions of the library virtual reference services, emerge consequently and enjoy tremendous prosperity. Thus, conducting the research of its success could shed light on the sustainable development of the library’s virtual reference services. [Method/process] According to the present-day situation that Social Q&A’s prosperity challenged the library virtual reference service, a literature review of domestic and foreign relevant research was completed. On the base of this review, typical Internet Q&A websites such as Baidu Knows and Yahoo Answers, social network-oriented Q&A websites such as Zhihu and Quora, were selected as the research objects. Then, the paper analyzed the traits of four representative SQA platforms from the perspectives of the Internet interlocution mode, the information organization mode and the user interaction and management mode. In addition, an experiment between SQAs and VRS was conducted as empirical research. [Result/conclusion] Finally, on the base of the research status, the platform investigation and experimental outcomes, the improvement suggestions for library VRS are proposed.

Starting the data conversation: informing data services at an academic health sciences library.

Science.gov (United States)

Read, Kevin B; Surkis, Alisa; Larson, Catherine; McCrillis, Aileen; Graff, Alice; Nicholson, Joey; Xu, Juanchan

2015-07-01

The research obtained information to plan data-related products and services. Biomedical researchers in an academic medical center were selected using purposive sampling and interviewed using open-ended questions based on a literature review. Interviews were conducted until saturation was achieved. Interview responses informed library planners about researchers' key data issues. This approach proved valuable for planning data management products and services and raising library visibility among clients in the research data realm.

“I LIGHT MY CANDLE FROM YOURS…”: ANTHROPOLOGICAL ASPECTS OF MODERN LIBRARY SERVICES FOR SCIENTISTS

Directory of Open Access Journals (Sweden)

T. О. Kolesnykova

2017-06-01

Full Text Available Introduction. Integration of knowledge and communications, the movement for open access to knowledge lead to the emergence of factors that update the philosophy of functioning and development of university libraries. There is a need to comprehend the ongoing innovations in the activities of university libraries in the world. Purpose. The study assumes understanding of the substantial changes in the library services for scientists related to Open Access and the new role of university libraries – a partner in the production, preservation and spread of knowledge. Methodology. On the basis of empirical and theoretical methods, the features of modern university libraries are considered. They include shift of the priority vector towards the services for an author-scientist and support of the philosophy of open access to knowledge. The study identifies and analyzes the anthropological aspects of communicative and informational awareness of reality by university researchers and librarians. The realities of modern services for scientists of Ukraine are examined based on the experience of the Scientific and Technical Library of Dnipropetrovsk National University of Railway Transport named after Academician V. Lazaryan. The observations and surveys of scientists, librarians, publishers of scientific periodicals allow analyzing the anthropological aspects concerning new digital library services. The aspects affect: 1 relationship between communicants; 2 explanations of why it is the authors-researchers who have been at the center of the attention of libraries, why they are provided with exactly these services and exactly in this way; 3 levels of impact of new services on both scientists and librarians. Originality. It is established that in the process of communicative and informational awareness of reality, there are changes in the dimension of scientists and university librarians, namely, the ways of their behaviour and the communicative features

A Framework for Evaluating Digital Library Services; Interdisciplinarity: The Road Ahead for Education in Digital Libraries; Federated Digital Rights Management: A Proposed DRM Solution for Research and Education; Learning Lessons Holistically in the Glasgow Digital Library.

Science.gov (United States)

Choudhury, Sayeed; Hobbs, Benjamin; Lorie, Mark; Flores, Nicholas; Coleman, Anita; Martin, Mairead; Kuhlman, David L.; McNair, John H.; Rhodes, William A.; Tipton, Ron; Agnew, Grace; Nicholson, Dennis; Macgregor, George

2002-01-01

Includes four articles that address issues related to digital libraries. Highlights include a framework for evaluating digital library services, particularly academic research libraries; interdisciplinary approaches to education about digital libraries that includes library and information science and computing; digital rights management; and the…

Health Libraries and Information Services in Tanzania: A Strategic Assessment.

Science.gov (United States)

Haruna, Hussein; Mtoroki, Majaliwa; Gerendasy, Dan D; Detlefsen, Ellen G

The intention of the Government of Tanzania is to establish more health information resource canters in all health facilities. With this regard, health information science personnel are needed to provide adequate and accurate health information services. However, availability of these personnel remains to be a challenge because of their non-existence. To identify the current status and local impact of health sciences libraries and user perception of these libraries, as a prerequisite to the development of a competence-based curriculum for health information science training in Tanzania. A needs assessment was carried out using a convenience sample of local respondents, including librarians, trainers, academicians, students, health care providers, and patients and families, drawn from national, referral, regional, district hospitals, health training institutions, and universities from both government and nongovernment entities in Tanzania. A focus group approach was used to gather data from respondents. Results from this assessment revealed that health science libraries in Tanzania are faced with the challenges of insufficient infrastructure, old technology, limited facilities and furniture, inadequate and incompetent library staff, lack of health sciences librarians, outdated and insufficient resources, and low knowledge and use of information technologies by library clients. Most respondents would prefer to have both physical and electronic libraries, as well as librarians with specialized health information science skills, to cope with changing nature of the medical field. The findings obtained from this assessment are strong enough to guide the development of a curriculum and training strategy and an operational plan and training packages for health information professionals. The development of a training curriculum for health information science professionals will mean better health information service delivery for Tanzania. Copyright © 2016 Icahn School of

Educational power of public libraries

Directory of Open Access Journals (Sweden)

Silva Novljan

2004-01-01

Full Text Available Education services also define the activities of Slovene public libraries. In planning targeted services they are often faced with development lagging. The accelerated progress in this field also reminds them of their lagging and points to a very uneven development and quality level of library activities in the various environments they are centered in. Perhaps due to such conditions public libraries do not excell in developing activities to satisfy education needs of their users. Even so, some successful cases point to the fact that libraries know how to act and could be successful under suitable conditions. The article presents an overview on how the law-defined needs for liferlong education (learning, education of users and information literacy, are meet through aquisition policies and through the realisation of different events taking into account the various levels of literacy of the participating population. The analysis of available reports and data point to the fact that libraries could be more successful if supported by increased expert help backed by financial aid.

The Effect of Digital Publishing on Technical Services in University Libraries

Science.gov (United States)

Hunter, Ben

2013-01-01

The past decade has brought enormous changes in scholarly communication, leading many libraries to undertake large-scale digital publishing initiatives. However, no study has investigated how technical services departments are changing to support these new services. Using change management as a theoretical framework, the investigator uses content…

78 FR 68100 - Sunshine Act Meeting of the National Museums and Library Services Board

Science.gov (United States)

2013-11-13

..., Engineering, and Mathematics (STEM): Libraries, Museums, and Makerspaces (Open to the Public) Afternoon... Specialist, Institute of Museum and Library Services, 1800 M Street NW., 9th Floor, Washington, DC 20036...

Maximizing Academic Library Collections: Measuring Changes in Use Patterns Owing to EBSCO Discovery Service

Science.gov (United States)

Calvert, Kristin

2015-01-01

Despite the prevalence of academic libraries adopting web-scale discovery tools, few studies have quantified their effect on the use of library collections. This study measures the impact that EBSCO Discovery Service has had on use of library resources through circulation statistics, use of electronic resources, and interlibrary loan requests.…

USER SERVICES AND EXTENSION SERVICES IN SELECTED SPECIAL LIBRARIES AND INFORMATION CENTERS IN THE UNITED STATES.

Science.gov (United States)

NONINI, CERISE

A SURVEY BY QUESTIONNAIRE WAS MADE OF THE PROBLEM OF USER SERVICES AND EXTENSION SERVICES USED IN THE DISSEMINATION OF MATERIALS AND INFORMATION TO A SELECTED NUMBER OF INDUSTRIAL LIBRARIES. THE SURVEY RESULTED IN DATA CONCERNING STAFF SIZE, PROFESSIONAL-TO-CLERICAL RATIO, SIZE OF BOOK, DOCUMENT, PERIODICAL AND MICROFORM COLLECTIONS, LIBRARY…

Creating new library services through collaboration with resident groups : Aimimg at human resource development and information literacy education in ways only libraries can do : Study on activities of an NPO called Ueda Library Club

Science.gov (United States)

Morita, Utako

Creating new library services through collaboration with resident groups : Aimimg at human resource development and information literacy education in ways only libraries can do : Study on activities of an NPO called Ueda Library Club

Library 3.0 intelligent libraries and apomediation

CERN Document Server

Kwanya, Tom; Underwood, Peter

2015-01-01

The emerging generation of research and academic library users expect the delivery of user-centered information services. 'Apomediation' refers to the supporting role librarians can give users by stepping in when users need help. Library 3.0 explores the ongoing debates on the "point oh” phenomenon and its impact on service delivery in libraries. This title analyses Library 3.0 and its potential in creating intelligent libraries capable of meeting contemporary needs, and the growing role of librarians as apomediators. Library 3.0 is divided into four chapters. The first chapter introduces and places the topic in context. The second chapter considers "point oh” libraries. The third chapter covers library 3.0 librarianship, while the final chapter explores ways libraries can move towards '3.0'.

Mass Digitisation by Libraries: Issues concerning Organisation, Quality and Efficiency

Directory of Open Access Journals (Sweden)

Astrid Verheusen

2008-03-01

Full Text Available Ever since the world-wide web made it possible to display graphics on the Internet, libraries have been scanning their older documents and pictures to provide access to them. From the middle of the 1990s thousands of libraries of all sizes began scanning parts of their collections, provided these with metadata and made them available on the web. The emphasis in these first, rather small, digitisation projects was on experimenting with different techniques for both scanning and building interfaces for the Internet. Along the way, methods for quality assurance, project management and business models became more professional. In line with the progress made in the field of digitisation, a profound knowledge of best practices has been developed. However, this knowledge is not available for all cultural heritage institutions who want to digitise their collections. Most of the smaller institutions lack experience and, moreover, the means to digitise in an efficient way. At the same time, the larger libraries are moving towards large-scale digitisation of historical texts while Google has already digitised millions of books from several libraries around the world. Although many libraries welcome the unprecedented access to all this information, Google has also been criticized for the inferior quality of their images, the emphasis on the English language, the violation of copyright laws and the lack of attention for preservation issues. The question therefore arises: can libraries do better than Google?

Trends in marketing library services in urban areas: A case study of ...

African Journals Online (AJOL)

This article presents the findings of a study that was undertaken in Kampala City, Uganda, in nine libraries belonging to the private sector, government, academic and diplomatic- related institutions. The aim of the study was to establish trends in marketing library services in urban areas with a view to identify marketing ...

Assessment of Information Provision Services of Libraries in the 21st Century in Some Selected Academic Libraries in Delta State

Science.gov (United States)

Ogbah, Enovwor Laura

2014-01-01

This study is an assessment of Information Provision Services of Libraries in the 21st century in some selected academic libraries in Delta State. A descriptive survey was adopted in carrying out the research. The questionnaire was the instrument for data collection of which 62 were retrieved. Based on the findings of the study, it was recommended…

User Requirements Analysis For Digital Library Application Using Quality Function Deployment.

Science.gov (United States)

Wulandari, Lily; Sularto, Lana; Yusnitasari, Tristyanti; Ikasari, Diana

2017-03-01

This study attemp to build Smart Digital Library to be used by the wider community wherever they are. The system is built in the form of Smart Digital Library portal which uses semantic similarity method (Semantic Similarity) to search journals, articles or books by title or author name. This method is also used to determine the recommended books to be read by visitors of Smart Digital Library based on testimony from a previous reader automatically. Steps being taken in the development of Smart Digital Library system is the analysis phase, design phase, testing and implementation phase. At this stage of the analysis using WebQual for the preparation of the instruments to be distributed to the respondents and the data obtained from the respondents will be processed using Quality Function Deployment. In the analysis phase has the purpose of identifying consumer needs and technical requirements. The analysis was performed to a digital library on the web digital library Gunadarma University, Bogor Institute of Agriculture, University of Indonesia, etc. The questionnaire was distributed to 200 respondents. The research methodology begins with the collection of user requirements and analyse it using QFD. Application design is funded by the government through a program of Featured Universities Research by the Directorate General of Higher Education (DIKTI). Conclusions from this research are identified which include the Consumer Requirements of digital library application. The elements of the consumers requirements consists of 13 elements and 25 elements of Engineering Characteristics digital library requirements. Therefore the design of digital library applications that will be built, is designed according to the findings by eliminating features that are not needed by restaurant based on QFD House of Quality.

Prison Library Services in Croatia Need Improvement to Meet International Standards of Universal Rights to Access

Directory of Open Access Journals (Sweden)

Carol Perryman

2016-09-01

Full Text Available A Review of: Šimunić, Z., Tanacković, S.F., & Badurina, B. (2016. Library services for incarcerated persons: A survey of recent trends and challenges in prison libraries in Croatia. Journal of Librarianship and Information Science, 48(1, 72-89. http://dx.doi.org/10.1177/0961000614538481 Objective – To compare the status of prison libraries in Croatia to prior studies and ultimately, to guidelines for prison library services (Lehmann & Locke, 2005. Two research questions were asked: 1 How are Croatian prison libraries organized and managed? and 2 What kind of library collections and services are offered to incarcerated persons in Croatia? Design – Quantitative survey. Setting – 23 Croatian prison libraries. Subjects – Persons in charge of prison libraries. Methods – A paper survey was mailed to all 23 Croatian prisons in 2013. The survey consisted of 31 questions grouped into 3 categories: general library information, management of the library, and use. Analysis provided descriptive statistics. Main Results – Twenty-one responses (91% were received. For the 10 institutions providing data on library holdings size, the numbers ranged from 450 to 6122, but per capita figures were not possible to calculate as no responses provided prison population size. Most (65% maintained an entry book for new acquisitions, while one library kept a card catalogue. Half performed collection assessment on an annual basis. While all but 1 of the prisons had libraries, most (16 of 20 reported that funding was not provided on a regular basis; 13 had space allocated specifically for library purposes, but none were staffed by trained librarians, instead using prison staff or prisoners. Only two libraries practised regularly-scheduled collection development, with half acquiring materials solely through donations resulting in limited topical coverage. All collections included monographs, but only around 25% carried newspapers, magazines, music, or videos

Female Public Library Patrons Value the Library for Services, Programs, and Technology. A Review of: Fidishun, Dolores. “Women and the Public Library: Using Technology, Using the Library.” Library Trends 56.2 (2007: 328-43.

Directory of Open Access Journals (Sweden)

Virginia Wilson

2009-03-01

respondents who reported ages between 18 and 79 years. Seventy-one percent of these reported having a bachelor’s degree or higher. The study uses some contrasting data from the men’s responses where appropriate. In terms of library use, out of the 184 respondents, 42% came to the library monthly, while 36% visited the library weekly. Sixty-two percent of respondents knew they could email the library and 72% knew that they could call the library with questions. As for reasons for library use, the most prominent response was to borrow books rather than buying them. The second most common reason for using the library related to children’s books and programming for children. Other common reasons for library use included research activities, using public computers, reading, use of services such as photocopying and tax forms, and to volunteer or tutor. The library was also used as a place of solitude, where women could find a place and time for themselves. The author compared the men’s results to the women’s responses, and found that coming to the library for books was lower on the list, and very few men mentioned children’s library services. Men came to the library more often than women to study or read. In terms of using technology, the female respondents were fairly tech-savvy. Seventy-four percent of respondents felt comfortable using computers. Only 5% replied that using computers meant more work for them. Eighty-two percent said they used a computer on a regular basis, and 98% reported that they had used the Internet. Out of those who use the Internet, 91% used it at home, 64% used it at work, and 34% used it at the public library. Ninety-eight percent of women who used the Internet used a search engine such as Google or Yahoo to find information. Topics frequently mentioned were medical and travel information, information for their children, and shopping. Men, by contrast, listed shopping and finding medical information as their second reason for using the

The review of the organization of library services for the blind and partially sighted in the selected countries

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Damjana Vovk

2011-01-01

Full Text Available Purpose: Models of organization of library services for the blind and partially sighted from the view of special and public librarianship in selected countries were examined.In addition, theoretical and legislative frameworks, professional guidelines and trends are explored. Some terminological inconsistencies and obstacles in performing the services are also presented.Methodology/approach: The explorative-comparative study carried in the years 2008-2010 includes the comparative analysis of data acquired by the survey and literature desktop research. The research sample included 14 countries - eleven European countries, USA,Australia, and Canada.Results: The findings show great varieties among the selected countries, however,there is the trend of moving the organization of services based on a private charitable association to the formalized state supported system. The majority of countries have applied the centralized model with one specialized (national library. There is rarely a case of formal inclusion of public libraries in the organization of services. Recent major professional interests in the field of providing library services to visually impaired are broadening the copyright exceptions and user groups, and the implementation of information technology for bigger production of alternative formats and availability of library materials.Research limitation: The low rate of survey response and the differences in the organization of library services influenced on the lack of data and low level of data comparability.Originality/practical implications: The results are useful for designing a model of library services in Slovenia.

Mobile Phone Applications in Academic Library Services: A Students' Feedback Survey

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Karim, Nor Shahriza Abdul; Darus, Siti Hawa; Hussin, Ramlah

2006-01-01

Purpose: This study seeks to explore the utilization of mobile phone services in the educational environment, explore the nature of mobile phone use among university students, and investigate the perception of university students on mobile phone uses in library and information services. Design/methodology/approach: The study used a review of…

Research data services in academic libraries: Data intensive roles for the future?

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Tenopir, Carol; Hughes, Dane; Allard, Suzie; Frame, Mike; Birch, Ben; Sandusky, Robert; Langseth, Madison L.; Lundeen, Andrew

2015-01-01

Objectives: The primary objectives of this study are to gauge the various levels of Research Data Service academic libraries provide based on demographic factors, gauging RDS growth since 2011, and what obstacles may prevent expansion or growth of services.

INCREASING THE QUALITY OF SERVICE : Case Service Desk

OpenAIRE

Åhlgren, Niklas

2014-01-01

The topic of this thesis was to study how service quality is formed and to use this outcome to improve the quality of an IT service desk. The goal was to bring value to the customers and to the company by orienting the service desk personnel towards better service quality. By giving the service desk personnel a better understanding of the business process, customer relationship management and service quality the employees would gain more insight in to their own importance when it comes to imp...

Fast Facts: Recent Statistics from the Library Research Service, Nos. 214-224. February 11-March 31, 2005

Science.gov (United States)

Steffen, Nicolle Olivia; Lance, Keith Curry; Lietzau, Zeth; Dickenson, Don

2005-01-01

Eleven issues of "Fast Facts" from the Library Research Service cover information from libraries across Colorado. These issues focus on topics from the public, academic, and school sectors. These topics include patron use of AskColorado (a statewide virtual reference service) and the rising use of online services. The "Fast…

The Role of the Access Services Manager in the Virtual Library

Science.gov (United States)

Jetton, Lora Lennertz; Bailey, Alberta S.

2010-01-01

This article updates a previous article published in 1992 that described the role of the access services manager in policy formation. Since that time, the access services department and mission has matured and evolved to a prominent position within the library organization. Technological changes and innovation in the marketplace of wired and…

Eliminating traditional reference services in an academic health sciences library: a case study

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Schulte, Stephanie J

2011-01-01

Question: How were traditional librarian reference desk services successfully eliminated at one health sciences library? Setting: The analysis was done at an academic health sciences library at a major research university. Method: A gap analysis was performed, evaluating changes in the first eleven months through analysis of reference transaction and instructional session data. Main Results: Substantial increases were seen in the overall number of specialized reference transactions and those conducted by librarians lasting more than thirty minutes. The number of reference transactions overall increased after implementing the new model. Several new small-scale instructional initiatives began, though perhaps not directly related to the new model. Conclusion: Traditional reference desk services were eliminated at one academic health sciences library without negative impact on reference and instructional statistics. Eliminating ties to the confines of the physical library due to staffing reference desk hours removed one significant barrier to a more proactive liaison program. PMID:22022221

Libraries as Platforms for Innovation and Creativity in Information Delivery Services in a Depressed Economy: An Overview of Nigeria

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Edidiong Akpan Atata

2014-10-01

Full Text Available Information explosion of the 21st century has no doubt its attendants challenges, one of which is the unlimited and uncertain information landscape brought about by the application of ICTs on information creation, repackaging and dissemination platforms thus the need for creativity and innovation. Libraries as platforms for innovation and creativity in library and information services involve a continuous improvement for individuals, groups, customers and the entire library setup. It is a process which aimed at continuous improvement. It is therefore not a quick management fix but changing the way things are done within the profession and professional lifetimes. The main objective of this article is to show the increasing relevance of the knowledge production capability of information professionals in the context of information society in a depressed economy like Nigeria. Traditionally Library and information profession services are devised by them as guidelines and facilitators of knowledge. This prevents library and information professionals from playing key roles in or lagging behind in an innovation based economy of the 21st century. In an innovative and creative society, Library and information services embedded in information communication technologies becomes the main source of professional success and capability. However the particular character of library and information services means that privately owned knowledge seems to flow back to the public domain. The peculiarity necessitates continuous production of new products and services and rendering techniques, creative and innovative acts in which ever professionals are not individualistic but collective collaborative process. Emerging collaborative systems on computer networks such as the nets make libraries platforms for innovative and creativity in library and information services. Library and information practitioners may find it useful to study such systems to be able to develop

America's Star Libraries, 2010: Top-Rated Libraries

Science.gov (United States)

Lyons, Ray; Lance, Keith Curry

2010-01-01

The "LJ" Index of Public Library Service 2010, "Library Journal"'s national rating of public libraries, identifies 258 "star" libraries. Created by Ray Lyons and Keith Curry Lance, and based on 2008 data from the IMLS, it rates 7,407 public libraries. The top libraries in each group get five, four, or three stars. All included libraries, stars or…

Evaluation of School Library Resources, Services and Usage: A ...

African Journals Online (AJOL)

The paper evaluates the library resources services and usage in the International School, University of Ibadan. Data for the study was collected by means of questionnaires administered to students, staff and the librarian of the school. Interviews were conducted and records were observed to support the data gathered The ...

Several Factors of Library Publishing Services Facilitate Scholarly Communication Functions. A Review of: Park, J.-H., & Shim, J. (2011. Exploring how library publishing services facilitate scholarly communication. Journal of Scholarly Publishing, 43(1, 76-89. doi: 10.1353/scp.2011.0038

Directory of Open Access Journals (Sweden)

Leslie Bussert

2012-12-01

Full Text Available Objective – To identify and examine thefactors of library publishing services thatfacilitate scholarly communication.Design – Analysis of library publishing serviceprograms.Setting – North American research libraries.Subjects – Eight research libraries selectedfrom the signatories for the Compact for Open-Access Publishing Equity (COPE CornellUniversity Library’s Center for InnovativePublishing; Dartmouth College Library’sDigital Publishing Program and ScholarsPortal Project; MIT Libraries’ Office ofScholarly Publishing and Licensing; ColumbiaUniversity Libraries’ Center for DigitalResearch and Scholarship; University ofMichigan Library’s Scholarly PublishingOffice; Duke University Library’s Office ofScholarly Communications; University ofCalgary Libraries and Cultural Resources’Centre for Scholarly Communication; andSimon Fraser University Library’s ScholarlyPublishing.Methods – The authors used Roosendaal andGeurt’s (1997 four functions of scholarlycommunication to analyze and categorizelibrary publishing services provided bylibraries included in the study. The fourfunctions of scholarly communication includeregistration, certification, awareness, andarchiving.Main Results – Analysis of the registration functions provided by library publishing services in this study revealed three types of facilitating factors: intellectual property, licensing, and publishing. These include services such as repositories for digital scholarly work and research, ISBN/ISSN registration, and digital publishing. Analysis of archiving functions demonstrated that most programs in the study focus on repository-related services in support of digital content preservation of papers, datasets, technical reports, etc. Analysis of certification functions provided by these services exposed a focus on expert review and research support. These include services like professional assessment of information sources, consultation on appropriate

Libraries and key performance indicators a framework for practitioners

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Appleton, Leo

2017-01-01

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing ...

The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries

Science.gov (United States)

Bayer, Jerrie; Llewellyn, Steven

2011-01-01

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

Library usage patterns in the electronic information environment. Electronic journals, Use studies, Libraries, Medical libraries

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B. Franklin

2004-01-01

Full Text Available This paper examines the methodology and results from Web-based surveys of more than 15,000 networked electronic services users in the United States between July 1998 and June 2003 at four academic health sciences libraries and two large main campus libraries serving a variety of disciplines. A statistically valid methodology for administering simultaneous Web-based and print-based surveys using the random moments sampling technique is discussed and implemented. Results from the Web-based surveys showed that at the four academic health sciences libraries, there were approximately four remote networked electronic services users for each in-house user. This ratio was even higher for faculty, staff, and research fellows at the academic health sciences libraries, where more than five remote users for each in-house user were recorded. At the two main libraries, there were approximately 1.3 remote users for each in-house user of electronic information. Sponsored research (grant funded research accounted for approximately 32% of the networked electronic services activity at the health sciences libraries and 16% at the main campus libraries. Sponsored researchers at the health sciences libraries appeared to use networked electronic services most intensively from on-campus, but not from in the library. The purpose of use for networked electronic resources by patrons within the library is different from the purpose of use of those resources by patrons using the resources remotely. The implications of these results on how librarians reach decisions about networked electronic resources and services are discussed.

Evaluation as a Tool for Developing the Quality of Academic Libraries. Case Study at a Large and Traditional Research Oriented Scandinavian University

OpenAIRE

Kaisa Sinikara

2006-01-01

The leaders of our universities will ask today if we offer those services that a top university requires and whether the proposed resources for the libraries are worth investing. Establishing the European Higher Education Area (EHEA) requires the establishing of quality systems. Quality assurance systems will be introduced throughout the entire European academic sector and will certainly have significant impact on the development of academic organizations. The collaborative effort to evaluate...

Ask! Your Library at the HUB: Penn State Libraries’ Experiences Providing Reference Services at the Campus Student Union Building

Directory of Open Access Journals (Sweden)

Anne Charlotte Behler

2008-06-01

Full Text Available The Web 2.0 generation presents many service challenges to libraries. College students of today have work styles that emphasize collaboration, preference for flexible and comfortable spaces, and independent discovery of information. Given that challenge, it is important for libraries to experiment with new and unique models of service. Librarians and Staff at the Penn State University Libraries explored offering library service at the main campus’s student union building during two trials, during the Spring and Fall semesters of 2006.

The Future Role of Publishing Services in University Libraries

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Walters, Tyler

2012-01-01

This study explores possible futures for university-based library publishing services (LPS) and uses scenario planning as its research method. The study posits that the major force in developing LPS is the level of funding from the host university, with the most uncertain factor being whether faculty will adopt LPS. The study participants…

Intelligent Technologies in Library and Information Service Applications. ASIST Monograph Series.

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Lancaster, F. W.; Warner, Amy

The objective of this study was to gain enough familiarity with developments in artificial intelligence (AI) and related technologies to be able to advise the information service community on what can be applied today and what one might reasonably expect to be applicable to library and information services in the near future. The emphasis is on…

Quality of services and quality of life from service providers' perspectives: analysis with focus groups.

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Jenaro, C; Vega, V; Flores, N; Cruz, M

2013-06-01

Concepts such as support, quality of life and quality of services are customary in services for people with intellectual disabilities. The identification of the different ways of conceiving, prioritising and implementing these concepts by service providers can help to drive changes to achieve better personal outcomes for this population. The current study aims to identify service providers' perceptions regarding the quality of life of their clients and the quality of services they provide. It also aims to identify similarities and differences of appraisals among professionals, and to identify associations between supports, quality of life and quality of services. Data were collected from 22 service providers who attended three focus groups (professionals, direct support staff, and managers) from whom 424 comments were analysed. Service providers were asked about the required support for users, the meaning of quality of life for those users, and about features that should characterise quality services. Thematic analysis was employed and transcripts of the sessions were coded according to the dimensions of models on supports, quality of life and quality of services. Chi-squared tests were utilised to test for potential differences among groups. Each professional group has its own priorities concerning required supports. Among the organisation different and potentially conflicting perceptions regarding the meaning of experiencing quality of life coexist. Concerning quality of services, only managers mentioned personal outcomes. Finally, institutionalisation has a negative impact on supports, quality of life and quality of services. It is necessary to move beyond a shared awareness of the negative impact of institutionalisation towards the transformation of services in search of personal quality outcomes. © 2012 The Authors. Journal of Intellectual Disability Research © 2012 John Wiley & Sons Ltd, MENCAP & IASSID.

76 FR 13097 - Institute of Museum and Library Services; Evaluation by Grantees

Science.gov (United States)

2011-03-10

... With Institutions of Higher Education, Hospitals, and Other Non-Profit Organizations, provides, in part... Services; Evaluation by Grantees AGENCY: Institute of Museum and Library Services, National Foundation On.... IMLS amends 45 CFR 1180.46, Evaluation by the grantee, to ensure that IMLS requirements conform to the...

Factors Affecting Medical Service Quality.

Science.gov (United States)

Mosadeghrad, Ali Mohammad

2014-02-01

A better understanding of factors influencing quality of medical service can pinpoint better strategies for quality assurance in medical services. This study aimed to identify factors affecting the quality of medical services provided by Iranian physicians. Exploratory in-depth individual interviews were conducted with sixty-four physicians working in various medical institutions in Iran. Individual, organizational and environmental factors enhance or inhibit the quality of medical services. Quality of medical services depends on the personal factors of the physician and patient, and factors pertaining to the healthcare setting and the broader environment. Differences in internal and external factors such as availability of resources, patient cooperation and collaboration among providers affect the quality of medical services and patient outcomes. Supportive leadership, proper planning, education and training and effective management of resources and processes improve the quality of medical services. This article contributes to healthcare theory and practice by developing a conceptual framework for understanding factors that influence medical services quality.

Improving Communication between Postgraduate Researchers and the University Library: A Case Study at De Montfort University Library and Learning Services

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Petch, Melanie; Fraser, Katie; Rush, Nathan; Cope, Alan; Lowe, Julie

2016-01-01

A well-established postgraduate researcher development program has existed at De Montfort University for many years. Library and Learning Services include modules on literature searching skills and critical appraisal. However, we recognized that researchers seemed to be disengaged with the services on offer. This concern informed a research…

Using Augmented Reality Tools to Enhance Children's Library Services

Science.gov (United States)

Meredith, Tamara R.

2015-01-01

Augmented reality (AR) has been used and documented for a variety of commercial and educational purposes, and the proliferation of mobile devices has increased the average person's access to AR systems and tools. However, little research has been done in the area of using AR to supplement traditional library services, specifically for patrons aged…

The Development of a Consumer Input Program for the National Library Service for the Blind and Physically Handicapped (NLS/BPH) and Network Libraries. Final Report.

Science.gov (United States)

Cavenaugh, David

This document presents a review of the current consumer relations activites of the National Library Service (NLS) for the Blind and Physically Handicapped of the Library of Congress, and an overall plan to improve NLS receipt of user suggestions, comments, opinions, or complaints through libraries which form the nationwide NLS distribution system.…

75 FR 75393 - Schools and Libraries Universal Service Support Mechanism and A National Broadband Plan for Our...

Science.gov (United States)

2010-12-03

... absolve schools and libraries of their obligation to adhere to the Children's Internet Protection Act.... Section 254(h)(1)(B) requires telecommunications carriers to provide universal service to schools and... schools and libraries the same services that a traditional telecommunications carrier can provide a school...

HIV/AIDS reference questions in an AIDS service organization special library.

Science.gov (United States)

Deevey, Sharon; Behring, Michael

2005-01-01

Librarians in many venues may anticipate a wide range of reference questions related to HIV and AIDS. Information on HIV/ AIDS is now available in medical, academic, and public libraries and on the Internet, and ranges from the most complex science to the most private disclosures about personal behavior. In this article, the 913 reference questions asked between May 2002 and August 2004 in a special library in a mid-western community-based AIDS service organization are described and analyzed.

Growing a Technology Equipment Service in an Academic Library

Science.gov (United States)

Anderson, Sean; Weatherbee, Sue

2012-01-01

The 21st-century student is highly technological. In order to encourage and enable the technologically advanced students, the authors wanted to develop a technology equipment service in the library at Texas A&M University-Commerce. They had an idea of what they wanted to accomplish but were unsure of how to get started. They started a small…

Libraries and Learning

Science.gov (United States)

Rainie, Lee

2016-01-01

The majority of Americans think local libraries serve the educational needs of their communities and families pretty well and library users often outpace others in learning activities. But many do not know about key education services libraries provide. This report provides statistics on library usage and presents key education services provided…

Library perceptions of using blogs in the idea generation phase of service innovations

DEFF Research Database (Denmark)

Scupola, Ada; Nicolajsen, Hanne Westh

2013-01-01

This article investigates the use of social software such as blogs to communicate with and to involve users in the idea generation process of service innovations. After a theoretical discussion of user involvement and more specifically user involvement using web-tools with specific focus on blogs......, the article reports findings and lessons from a field experiment at a university library. In the experiment, a blog was established to collect service innovation ideas from the library users. The experiment shows that a blog may engage a limited number of users in the idea generation process and generate...

Research Support in Australian Academic Libraries: Services, Resources, and Relationships

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Haddow, Gaby; Mamtora, Jayshree

2017-01-01

In the last decade Australian academic libraries have increasingly aligned their research support services with assessment criteria used in the national research evaluation exercise (Excellence for Research in Australia). The same period has seen growing interest in research impact outside of traditional measures, such as bibliometrics. Social…

Managing Service Quality with the Balanced Scorecard.

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Poll, Roswitha

In order to evaluate and utilize library data for the management process, a German project, sponsored by the German Research Council, uses the Balanced Scorecard as the concept for integrated quality management. Performance indicators across the following four perspectives are combined to produce a balanced evaluation of the library: (1) users,…

Comparative Analysis of the Development of Multicultural Library Services in the Spanish Public Library Network (2007-2010)

Science.gov (United States)

Garcia Lopez, Fatima; Caridad Sebastian, Mercedes; Morales Garcia, Ana Maria

2012-01-01

Introduction: The percentage of foreign-born residents in Spain has multiplied almost fourfold over the last decade. Immigration has changed our society, both from a demographic and economic perspective, and from a cultural and political prospective. The Spanish public library network, a democratic institution that provides services, initially, of…

9th International Bielefeld Conference 2009: Upgrading the eLibrary: Enhanced Information Services Driven by Technology and Economics

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Almuth Gastinger

2009-10-01

Full Text Available Thisarticle reports on the 9th International Bielefeld Conference ‘Upgrading the eLibrary: Enhanced Information Services Driven by Technology and Economics’, 3-5 February 2009, in Bielefeld, Germany. The conference focused on future challenges for libraries regarding the development of information services and infrastructures that meet the changing needs of scholarly communication, collaboration (e-science and publication (open access as well as new requirements regarding teaching and learning (virtual learning spaces. In addition attention was paid to economic conditions and strategic positioning of libraries as a general framework for information services.

On the Improvement of the "Copyright Law" of Korea for Library Services for Persons with Disabilities

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Yoon, Hee-Yoon; Kim, Sin-Young

2013-01-01

One of the most important issues for world libraries at the present time is to extend copyright limitations and exceptions for reproduction, for library preservation and distribution services including lending and ILL/DDS, the printout and transmission of Internet information resources, copying of library materials which are rarely available…

Featured Library: Parrish Library

OpenAIRE

Kirkwood, Hal P, Jr

2015-01-01

The Roland G. Parrish Library of Management & Economics is located within the Krannert School of Management at Purdue University. Between 2005 - 2007 work was completed on a white paper that focused on a student-centered vision for the Management & Economics Library. The next step was a massive collection reduction and a re-envisioning of both the services and space of the library. Thus began a 3 phase renovation from a 2 floor standard, collection-focused library into a single floor, 18,000s...

CAN-SDI: experience with multi-source computer based current awareness services in the National Science Library, Ottawa.

Science.gov (United States)

Gaffney, I M

1973-07-01

CAN/SDI is Canada's national Selective Dissemination of Information Service offering a choice of nine data bases to its scientific and technical community. The system is based on central processing at the National Science Library combined with the utilization of decentralized expertise and resources for profile formulation and user education. Its greatest strength lies in its wide interdisciplinary quality. The major advantage of centralized processing of many data bases is that Canadians need learn only one method of profile formulation to access many files. A breakdown of services used confirms that a single tape service does not cover all the information requirements of most users. On the average each profile accesses approximately 1.5 data bases. Constant subscriber growth and a low cancellation rate indicate that CAN/SDI is and will continue to be an important element in Canada's information system.

Use of library statistics to support library and advisory services and ...

African Journals Online (AJOL)

Statistical information is a vital tool for management and development of organizations. Keeping statistics of activities is basic to the survival and progress of a library and enables the library to measure its performance periodically. The National Library of Nigeria (NLN) places high premium on the library statistics that it ...

TQM Training; The Library Service Challenge.

Science.gov (United States)

Loney, Tim; Bellefontaine, Arnie

1993-01-01

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…

The Organizational Role of Web Services

Science.gov (United States)

Mitchell, Erik

2011-01-01

The workload of Web librarians is already split between Web-related and other library tasks. But today's technological environment has created new implications for existing services and new demands for staff time. It is time to reconsider how libraries can best allocate resources to provide effective Web services. Delivering high-quality services…

Closing the Gap: The Maturing of Quality Assurance in Australian University Libraries

Science.gov (United States)

Tang, Karen

2012-01-01

A benchmarking review of the quality assurance practices of the libraries of the Australian Technology Network conducted in 2006 revealed exemplars of best practice, but also sector-wide gaps. A follow-up review in 2010 indicated the best practices that remain relevant. While some gaps persist, there has been improvement across the libraries and…

75 FR 32699 - Schools and Libraries Universal Service Support Mechanism, A National Broadband Plan for Our Future

Science.gov (United States)

2010-06-09

...-83] Schools and Libraries Universal Service Support Mechanism, A National Broadband Plan for Our... internal connections for schools and libraries serving impoverished populations. Finally, the [[Page 32700... rules. Needs and Uses: The existing information collection requires schools and libraries to report on...

Library Assessment Research: A Content Comparison from Three American Library Journals

Directory of Open Access Journals (Sweden)

Ethan J. Allen

2018-03-01

Full Text Available Improvement of academic library services as an outcome of continuous assessment is an aim of libraries of higher education institutions. Academic libraries are realizing the need to document evidence of their value to the institutions and the patrons they serve. Publications that include assessment research are reaching library decision makers, who seek to apply evidence to improve services or implement best practices that benefit all stakeholders. Following two previous studies that reported longitudinally on front-line library services, this paper investigates current five-year trending of three prestigious academic library journals in the publication of assessment studies. Data for this study were drawn through a content analysis process, in which the investigators selected studies for inclusion using a set of criteria developed in a pilot exercise. After individually examining 649 research articles, published between 2012 and 2016, 126 met the study’s selection criteria and were categorized according to the type of service they studied. Papers on information literacy instruction dominated, while reference services, technology, and general assessment studies saw less representation in the three journals. This finding reflects the priority placed upon information literacy instruction and describes how three American library journals are responding to current trends across academic libraries.

Quality Management of Services

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Yuriy I. Dreizis

2016-10-01

Full Text Available It is shown that services take the leading place in modern, post-industrial society. The world economy has passed the period of deindustrialization and became service economy. Fundamentals of service economy are not physical goods, but service. The special nature of service and its property demands the mechanism of management, other than physical goods. Ensuring necessary quality of the provided service is one of the main problems, which is put before the organization by peculiar properties of service. Therefore, quality management of service is the most important branch of management of the modern organization.